# embeddings_queue

created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c8e6b66d072a41a5924fc87842532f3a
encoding: FLOAT32
metadata:
{"chroma:document": "Would like to give a great shout out to LEIGH ** from Houston (go Astros) after over a week during the bank transition from BBVA to PNC. She took the extra effort and was able to get a pin # so I was able to log in to accounts. This was after 7 days of aggravation and people just transferring me to a different number and put on hold, for about a total of 10 hours in 3 days. Obvious now that the other people just didn't want to have to go the extra mile. It only took Leigh about 15 minutes and we had the whole situation fixed and logged into new accounts. Thanks again Leigh and hope they appreciate your hard work and going above and beyond especially during these crazy times."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f9e4ac8980e04c588855657d81895fa5
encoding: FLOAT32
metadata:
{"chroma:document": "I was in the phone with PNC for an hour and they stated that me that they can't close my account. The reason was that my address was changed 3 days ago. It has not. I have been living in my home for over 6 months. They told me to call back in 3 days to try again to close my account. It seems like they are losing a lot of people from the merger and they are coming up with a scheme to keep accounts. Please just close my account. I don't want to bank with you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7331fca4eaac4e33b3ebd5f587515f69
encoding: FLOAT32
metadata:
{"chroma:document": "BBVA to PNC transition is a DISASTER! Like so many other reviewers, I never got info in the mail, never got replacement cards, couldn't log in online, no one could help me (including at the branch) for many days. I had EVERYTHING set up on automatic bill pay (stupidly without a backup copy of info) and it is all gone, with no way to recover it. Worst experience with a bank. Most employees tried to be helpful, but the system was so broken, there was nothing they could do. I've already spent many hours trying to get to my account, find a new bank, open a new account, get my money transferred to new account. Now I have to spend countless more hours trying to figure out all of my bill pay stuff and enter it at a new bank. The best solution anyone I spoke to gave me was, \"close your account and go to another bank.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 72560c08a77e46abbb56f0616aead1ef
encoding: FLOAT32
metadata:
{"chroma:document": "I just closed my account. I had been with BBBA Compass for 20 years and loved that back. Two weeks after the buyout I still couldn\u2019t access online banking which made me very insecure about the safety of my money, no way to set up notices, no way to know if there was irregular activity on my account. Doesn\u2019t instill a great deal of confidence. I went to my branch to try to get access and the lobby was full of people trying to resolve similar problems. Immediately withdrew my money and closed my account. I have no confidence in this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45950ed2cd5b4f72a8202b5a2fa2b378
encoding: FLOAT32
metadata:
{"chroma:document": "The BBVA PNC transfer is a disaster. After no access to my accounts for 4 days, I was outraged. I went in person to PNC to withdraw my $35K savings. But they didn't have the paper to print the cashiers check! And I don't trust them to wire anything if they can't manage to print a check. THEN they closed my account and somehow the money is now \"missing.\" This is not a joke. After hours of dealing with their staff over 2 days, the money is supposed to show up at midnight in my reopened account. We'll see..All I know is I still don't have my $35K!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1d4cf228d7c742c4805a82e72801de39
encoding: FLOAT32
metadata:
{"chroma:document": "A week after the merger and still no improvement in Branch services. The staff is poorly trained on the knowledge of PNC systems and processes. I was at the Branch on Day one of the conversion and there were 30 people at the branch and the lines were not moving. People were parking on the lawn and tow away zones as there were no parking spots. Went back a couple days later just to get a history print out of my account, since I have been unable to get into the PNC online banking system. It took the teller over 15 minutes to pull and print a history. Unacceptable!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fceffa80474b492fafe646dce3c67485
encoding: FLOAT32
metadata:
{"chroma:document": "For a company that is valued in the billions, it is a pathetic institution when it comes to customer experience. I was a Simple Bank customer for years until they were bought out and dismantled by PNC Bank. Want online banking? Brace yourself for archaic interfaces and non-intuitive layouts. Have security/fraud questions? Prepare to be on hold for hours. Need to get a hold of a human? Impossible. It's infuriating to know they bought and a murdered a beautiful banking solution all so that shareholders could extract more profit. How?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 43e1ce474fe04612aea6dcc159e60ab4
encoding: FLOAT32
metadata:
{"chroma:document": "It\u2019s been 6 days that I can not access my money after PNC took over my BBVA account. I spent 4 hours on the phone on 10.13, and 2 hours on the phone on 10.14. After all of this time wasted, nothing has changed. Run don\u2019t walk to a new bank and close your PNC accounts as soon as possible. PNC charges more fees than other banks and their customer service is worse."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a72a0bbd401e494d8501c37cc17df573
encoding: FLOAT32
metadata:
{"chroma:document": "Tried for three days to get help setting up online banking. Held for hours. Went to the branch and was told someone would call me with a time to come in. Didn\u2019t happen. Next day closed accounts then got a call about fixing problem. Told them I had fixed it. Don\u2019t waste your time with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 535ba387d5794136b3bdd52b8f4f09bc
encoding: FLOAT32
metadata:
{"chroma:document": "Another company without humans to answer phones. Made a call a few weeks ago, and the agent from BBVA told me that they would get back to me later that day to answer my question regarding papers they sent me. Now I've been on hold for 40 minutes with no human voice. Piss poor and subpar."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 772b884319994bc188de7ecb28bb9fed
encoding: FLOAT32
metadata:
{"chroma:document": "Simple was bought out by BBVA, BBVA was bought out by PNC so Because of GREED now the customer suffers. Check deposit still not available although the PAYER has had the funds withdrawn from his account since yesterday. Cannot get anyone on the phone or chat!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 24b3e9b3d4e24dcf9ea0915a97c4e4c6
encoding: FLOAT32
metadata:
{"chroma:document": "Outraged with BBVA to PNC. Online banking a disaster after days and hours of trying to set it up. Passwords don't hold and security data changes without my permission. Quickbooks won't connect. PNC doesn't answer phone nor email. Branch doesn't know anything. I AM CHANGING BANKS!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 468013170d7f44c3b41b7502c3188a11
encoding: FLOAT32
metadata:
{"chroma:document": "I am (was) a long time customer of Compass Bank. When they transitioned to BBVA, it was seamless. Now, here we are, a decade later, and along comes PNC Bank. After months of mailings, instructions, timelines. I did all that was asked of me. PNC did not keep their promise. I sit here with expired BBVA debit and credit cards, and a couple books of \"bad\" checks. Never received new cards as stated, and also were told we could now access our accounts on the PNC App. Another lie. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b1eef5f2ab894a46a233f000e03cc7f1
encoding: FLOAT32
metadata:
{"chroma:document": "It is not possible for any bank to be as dysfunction as PNC Bank. Absolutely unbelievable how dysfunction this bank really is. Unless you bank with this bank you will not know how bad this bank really is!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 418a293a71ad430ba6e518182bac7728
encoding: FLOAT32
metadata:
{"chroma:document": "PNC purchased BBVA Compass. Went into Irving location and spoke with Irving & Brian **, Manager. Horrible service. Told me that they were never trained on new systems, couldn't locate my account. I still don't have answers. Today I tried calling to get additional help. Been on hold for almost an hour. I filed a complaint-or Brian says he filed on my behalf. I'm deeply concerned."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 14cb6054ab7b4ac4a43445ab112b89fa
encoding: FLOAT32
metadata:
{"chroma:document": "I am a BBVA customer transferring to PNC. Tonight I tried to access my account, I was unable to open. I called the bank 2 times, there was no reply. The 2nd call I held for 40 minutes! I feel PNC should have extra staff accessible this week for help with accounts online."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 51d73113439940ef8fa898f2f658e4b1
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a loyal customer for 10 years, always made my payments on time, always put my money in their bank. Now I'm done and I'm far from happy. Multiple representatives and \"supervisors\" lied right to my face about interest charges. I ended up getting hit with them and the bank refused to waive them just one time. For some reason, my recorded calls that prove their lies could not be found on their system -- I wonder why! They lie, tie up your money, then throw ridiculous fees at you. They are the most unaccommodating bank, especially when it comes to their loyal customers. I understand being cautious with a new customer, but my 10 years of perfect reputation should count for something. They have made me feel completely undervalued and cheated. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e56049ef0de04538b9ea5d77f6caec8c
encoding: FLOAT32
metadata:
{"chroma:document": "PNC Bank is okay, but I don't think we'd use them again. They really overpromise and underdeliver. Our closing was delayed for multiple days with no communication from the our PNC Loan Representative. Luckily the sellers worked with us and the deal didn't fall through. Additionally, PNC hired an appraiser who charged $450 and PNC pocketed our $800 they charged us. The appraiser that they hired didn't even have a professional email address. This appraiser had no idea what they were doing and pulled comps from 11 months ago in a city that has experienced a 15% average annual real estate sales price increase. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6137da94cfb94a2aa9e23cd1e6542aee
encoding: FLOAT32
metadata:
{"chroma:document": "My daughter's credit score is 730. I cosigned for an application on her student loan. My credit score is over 730, I make over $3000 a week and I have no credit card debt. The amount of the loan was going to be $5000. I can pay for her school as I have been but I wanted to remodel my house and so we were going to do a student loan. Application denied. When I asked who would be more eligible than I, they offered no answer. It is safe to assume they are not giving student loans, they are only charging students an application fee."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4653a197fa9942daab6cb448a8e3000a
encoding: FLOAT32
metadata:
{"chroma:document": "Debit card was stolen, I reported it, canceled my card and got a new one. PNC credited my account the $510 that was missing. Just received a letter in the mail stating, an investigation was performed and the $510 they credited me would be reversed with no explanation. I called customer service, they are totally oblivious to even what day it is let alone take care of a minor problem like this. I have banked here for over 35 years, I will be pulling all my money out and closing this account. I would advise anyone who cherishes their hard earned money to do the same. PNC IS NOT TO BE TRUSTED, THEY ARE CROOKS. Go to Chase, Huntington, Wells Fargo, hell keep your money in a shoebox, it will be well better protected there. Please be aware, again, PNC IS NOT TO BE TRUSTED."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 49b1ac3661384b5ba77a8d5e99473cbc
encoding: FLOAT32
metadata:
{"chroma:document": "DON'T bank with them. I was a customer for over 10 years. But their service has gone to the dogs. They did away with their Security and Fraud Dept. Several of their branches have closed, and they now operate on a skeleton crew. They take DAYS to respond or follow up with you on ANY account mishaps or fraud. They no longer provide provisional credits because they claim it's \"too much money\". Utter nonsense. I recently had $1000 stolen from my account from PayPal, and PNC refused a provisional credit while they 'looked into it' making me wait 10 days, before very slowly crediting me back my lost money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c1bda2ccca5476c90bc7cb677918b75
encoding: FLOAT32
metadata:
{"chroma:document": "Where to I start? I got bought a new Ford Raptor which got totaled and the insurance company paid it off and overpaid and the warranty also was cancelled as well. So now PNC bank is overpaid and now that they have to cut back a check to the customer because the selling dealer send the refund to PNC thinking that it was not paid off so thanks to the awesome service from the selling dealer. They took the responsibility to reach out to PNC and find out what is the outcome. As me and PNC bank were on the phone 3 way they told me and the dealer that the process since they cash the check they were going to cut a check to the customer. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 187a4770674f41c69211cd340c23d621
encoding: FLOAT32
metadata:
{"chroma:document": "PNC has the worst customer service I have ever dealt with. Their representatives are untrained, unprofessional and curb questions. I have tried to be proactive to avoid dealing with them but somehow always end up spending an unnecessary amount of time being belittled by their employees for no mistake of my own."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7ab71b4aba5842fc966470e840e8a8f8
encoding: FLOAT32
metadata:
{"chroma:document": "We have an online business account with PNC in Mt. Poconos, so I was directed to call the number on the website for assistance with an online transfer of funds that was CANCELLED without a good explanation. After calling the local bank in Mt Poconos, the agent was unfriendly, unapologetic and told me after I had given her all the information regarding the banking account that I had to call online banking with no apologies. Most other banks would already be saying, \"I'm sorry madam but you need to contact online banking...\" No not PNC agents, they just say, \"I can't help you. Call this other number.\" Then I asked, why was I referred to this number, they should have listed the online number on the website so I'm not wasting my time. She did not reply. She just said, \"Do you want the online number?\" The worst customer service; the agents are dry, unapologetic and have poor customer service. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7ec0e7a693a1426ba7d266ae2b766e38
encoding: FLOAT32
metadata:
{"chroma:document": "Do not let BBVA bank accounts get switched over to PNC banks just because they bought them out! Horrible customer service, lies, they lose important paperwork etc. Claims to be \"your bankers\" but have bad service. They don't deserve to get your account from the other bank- warning: Switch banks before this happens! - I opened an account and closed it a few weeks later because of the poor service!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c7680a7de894531afd7b8de311526ca
encoding: FLOAT32
metadata:
{"chroma:document": "This is my first experience with PNC and I am not impressed. To make payments to our auto loan, we have the option of paying online, or mailing a check. I have paid everything online for years, so attempted to utilize that option. However, things have not gone well. After two failed attempts to pay through the portal, (payment made and then reversed a week later) I received a phone call to collect the late payment, late fee, and next months payment. I paid the late payment only. Found out later, I will be charged $7.00 to pay by phone. So, for the next payment, I attempted to pay from my bank (Chase) to PNC. The payment went through but the next day two pending payments are shown. One that seems to have been initiated from Chase and one initiated from PNC! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e28026a920d4c9081f83daef8c15fa1
encoding: FLOAT32
metadata:
{"chroma:document": "My bank account as well as My wife's bank account was compromised by illegal entity intrusion and takeover of our bank accounts. PNC caused us to know the real world that banks are thieves time and time again and to never trust them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e90c93a53e145359594967b20479b8a
encoding: FLOAT32
metadata:
{"chroma:document": "Lost my job due to Covid. Called to see what options they offer for my HELOC. Best offer made for me was to pay 50% of my payments for 3 months with balance due added as a balloon. I agreed to the terms. Subsequently sent me a letter, after making my payments as agreed, that the terms have changed and now the remaining 50% deferred was due at the end of the deferment period. Talked to several managers about why they changed the rules of the game after it started, and they tell me that can\u2019t offer anything to help me with the other 50%\u2026 it and the late fees are now due. It\u2019s clear to me they care more about their investors and not their customers who make their payments on time for years. So BEWARE - they may make you a verbal offer but change the terms later."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2cc2d677cd8347999236e3fc7ac1e0f5
encoding: FLOAT32
metadata:
{"chroma:document": "My mortgage was recently sold to PNC bank, (not my choice but I was not overly concerned) I have been with them a little over 1 month and they just pulled my mortgage payment twice! Normally I would say accidents happen BUT my sister's loan was sold to them at the same time and the exact same thing happened to her almost a month ago. She is still waiting on her refund!!! After calling them to complain we were told they have to hold the money for a certain number of days before refunding it. A mortgage payment is not a small amount of money. In my opinion they should have to return my money to me within 24 hours since it was their mistake. This is obviously something they do on a normal basis. I have already called my mortgage company to request a refinance immediately. If you must use PNC, Do not let them auto deduct your payment. They cannot be trusted!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bc7af5b2d05c4fd88b2e0b8a1af32b0f
encoding: FLOAT32
metadata:
{"chroma:document": "I deposited a $4500 insurance check on a Saturday and that following Tuesday the check was rejected because the check had my wife's first name after mine who wasn't on the account. I went to the bank Tuesday as soon as the bank opened to fix the error and was told I could not get the check or fix the error that I was to wait one to two weeks to get the check in the mail which already has my signature on the back. My bank policy doesn't state that PNC is supposed to do anything like that but it does say on none business days, ATM check deposits I would be allowed to withdraw a $100 of that check if it's under $50,000 I was not able to do that is well. PNC is a bank for the people it's a bank to store your money which you can find a place to store your money anywhere. I will never recommend PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 225f079891894cbf9339a5c76c7734c4
encoding: FLOAT32
metadata:
{"chroma:document": "I signed up in the late 90s, early 00s. The reason for my change is my existing bank would charge ATM fees on ATM's not owned by my bank at the time. They had a handful of locations but wanted me to pay for not having the infrastructure anywhere else. PNC doesn\u2019t charge ATM fees. Third party ATM\u2019s could still charge you but it\u2019s never happened to me. After switching and the amount of times I used ATM\u2019s it was certainly worth the time investment making that change. For over a decade, things went pretty well. That in itself needed to be said because these days it\u2019s pretty rare you can say that about business, seriously that has a lot of value.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 931b6f63a55643f29f736551d2b5cd50
encoding: FLOAT32
metadata:
{"chroma:document": "PNC's fraud department marked a check counterfeit that was not counterfeit. My bank called to find out why and they are refusing to send my bank a legal copy of the non counterfeit check. Now I am stuck with a returned check fee."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 451896290a4b4705af82f3c14e1165c3
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is very chaotic in organization & this leads to a very frustrating experience. Simple things like activating a credit or debit card can not resolved as advertised & requires long wait times to resolve. More detailed procedures are not acted upon immediately & require subsequent trips to the bank to resolve. Each representative I speak is not interested in resolving my issue & only seek to delay answering. I do NOT recommend PNC Bank. I doubt one could do any worse by banking with another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f88b11fc84343399b4f4463fc5cae9a
encoding: FLOAT32
metadata:
{"chroma:document": "I transferred $10K from Chase to PNC Bank last Nov. The transaction failed for no reason and the fund DIDN'T go back to my Chase account! I visited PNC and Chase bank to dispute the transaction and NONE OF THEM take responsibility! Now my money just get LOST!! The most irresponsibility bank I ever used! If you don't want lose your money, NEVER use them!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3bd453f39fb648ccb0f6324ac01126b6
encoding: FLOAT32
metadata:
{"chroma:document": "Love the virtual wallet application for PNC bank. Easy to use. Easy to transfer money. Easy to understand your balances and set up automatic transfer to alternate savings accounts or pay bills online. Great application that I feel safe using."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f1c699a9ff441959ecfc0054ea9a7e0
encoding: FLOAT32
metadata:
{"chroma:document": "PNC Bank through its Vice President, Business Banker Yousof Alam fraudulently lied to me as I had applied for the PPP loan for my business. I had applied based on the SBA formula and arrived at a low amount. He called me and informed me that I was actually approved for more funds than I had applied for. I told him that based on SBA's guideline that my application was correct. He insisted that I was actually approved for more."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c9165f881a2c4431bb9000d6bcd90b4c
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible service. Locked my account for fraudulent activity and wouldn\u2019t unlock it even after I provided proof of transactions. Now I\u2019m behind on bills for 90 days after another investigation is being done. I don\u2019t know what I\u2019m going to do as far as far as living arrangements. I asked them to not allow withdrawals from vendors and they approved that but vendors are still withdrawing my money and when I called corporate they still continued to let them withdraw out of the account. When asked they said oops they are sorry. I will never bank with them again and I advise you to get away from them. I have a lawyer and we will be in contact. In 90 days I will be leaving this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ac01a33b0ab940bea5c18f6fb2526fa0
encoding: FLOAT32
metadata:
{"chroma:document": "I probably can't fit all the information on here but it did not show I found out that my bank has been overdrafting fees on things that should have never gone through in the first place for 7 years. And when I brought this up to them an associate literally acted like I didn't even ask a question and said, \"Well you're protected now.\" And then I asked again, \"What about the past several years that I should not have been having this happen.\" And once again he said exactly the same thing, \"You are protected now.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae188064e39348e58df2ccfa234c1aef
encoding: FLOAT32
metadata:
{"chroma:document": "I don't understand why someone has to go through obstacles for their money. You stupid people running the company need to make CARD FREE access just that. How are you needing a card on file? The ** is ** mentally challenged. Card free should be card free. If not, change the terminology. This causes trust issues with banks. Take whatever information given to you. It's my ** account. I should be able to have access no matter what. Maybe if you work on sending the card a bit quicker things can be avoided. Either way, the system needs to change."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1232557d97284674af9b152d1c936024
encoding: FLOAT32
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{"chroma:document": "I had my refinance done with PNC bank, the whole process was smooth and stress free, my loan officer was Trent ** and my loan processor was Lauren **, oh my God what a great team they make, I was bombarding them with lots of questions and they were always available and reliable to answer any questions that I had. Trent is a man of his words, he explains the whole process and what is expected. I would strongly recommend him for any mortgage needs. Mrs **."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4dbc7428ce3a41a7a21c16ae2992d355
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{"chroma:document": "I have been with PNC over 2 years, Pnc does not care about their clients, I basically applied for a credit card in 2019 I get denied due to low credit history. That's fine. I waited for over 2 years and reapplying again. I get denied again even though I have a strong credit history and credit score, I'm not a Chase customer. They're got me approved asap after I applied from them. I'll close my account and move to Chase, if you can't helping me grow why making you keep my money for."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fd68b0a7aee94dde9931cd2cf1159381
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{"chroma:document": "Oh my gosh where to begin.. I have been with PNC for over ten years now. They were great in the beginning and the virtual wallet is a great feature. However, over the last couple of years they have gone downhill. The banking website is terrible. I am constantly getting error messages and having to log in multiple times before it finally lets me in. Sometimes for weeks at a time I will have to answer my security question before it lets me in.. even after checking the box to say \"remember this device\". When you log into your account every day to check on things this all becomes quite a hassle. Fix your website!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0c2f66c64f84473caf5fea8c09012fbe
encoding: FLOAT32
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{"chroma:document": "Haven\u2019t been able to log in to online banking! I continue to be asked the Wrong security question each time!! I know my user name and password!! What the hell is going on??Horrible customer service!! Disrespectful bank associates! Horrible hours and no one to speak with! No email!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b7a4759ad202426a82209f954d328e4e
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{"chroma:document": "Hello all, First I never write online reviews to bash any business, but my car loan experience has been horrible with PNC Bank. My supposed interest rate went from 1% at the dealership to 5.78% now. PNC Bank does not send out paper bills or e-bills. Like really? I am refinancing with my credit union to avoid this company. The Customer Service professionals are great when you can get them, but you can't get answers just basic questions. Word to the wise, go with a real bank or credit union and avoid PNC Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7b296884f2ee44959229fb0f1d7e920f
encoding: FLOAT32
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{"chroma:document": "I have PNC Bank Visa card for more than a year and disappointed with their level of customer service. It is 6 weeks that I asked them to send me a replacement visa card (because the chips on the card often malfunctioned!) but not received the card. They had recorded my address wrong for 3 times. Earlier when I opened the card they said the card had rental insurance coverage but after having the card I understood it did not have rental insurance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 22e0f7b07e0947b79e02273d77bb89e5
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{"chroma:document": "PNC was unable to initiate a Wire Transfer from my Account to a NZ Bank Account. They said it could only be done IN PERSON and I should come into any Branch. Not possible if you are at the receiving end of said transfer. All my information was verified and I had funds in my account to cover the Wire. If you travel, and may need money while out of USA, DO NOT USE THIS BANK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 21142c16698f4d76973d40a56a0464ef
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{"chroma:document": "We have a PNC business credit card. We have had problems with our payments. Takes 3 to 4 weeks for them to post our payments. We have a personal loan & SUV loan through them and our payments post in 3 to 4 days. Talked with reps and they blame the post office in Louisville KY. Either way we get charged $59 late fee. talked to OUR case Manager Tiffney and let me say she has the personality of a slug. This lady goes to lunch to throw rocks at homeless people, she has pet bat's & an Alligator. Was not understanding anything. Tried to tell me to go to bank or call to make payment. That doesn't work. The account always shows NO out standing balance. And you have to have a PNC checking account to make a payment. Well the checking account fee's are $59. What is it with their $ $59 that seems to be the magic #. What a joke PNFEES."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dcee7cdace4646059b5e3d28692caa76
encoding: FLOAT32
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{"chroma:document": "3 months ago I would have given PNC Bank a 5 star review. Today if I could give them a negative star review I would. For over a year I have been paying off my monthly statement by utilizing bill pay through my bank. Three months ago my checks started to take over 2 weeks to clear. As a result, I now have interest charges. I pay my outstanding bill in full each and every month."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53b2489d1d35480fb2c1f96dbc635ed8
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{"chroma:document": "PNC needs to fix their technology and APIs. There has been multiple times when the integration between PNC and Mint has broken down leading to the bill pay date not posting within Mint. This has happened a couple of times and I've missed a payment because of it. Even after paying down the statement immediately after getting the notification from Mint that I have a late fee, PNC won't waive the fee. Customer service over the phone wasn't particularly helpful in waiving the fee."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e4587ae7162246bca76e171834416454
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{"chroma:document": "For those who care... PNC only allows distribution and the other institute to transfer funds but does not offer a form to submit to PNC to transfer funds to another institution. In addition, the transfer if initiated from other institute will incur fee of $25. I've filled IRA transfer forms at many financial institutions including TD Ameritrade and Merrill Lynch and I'm sure all financial institutions have provision to submit a transfer form but either PNC is terrible about it or are intentionally making it difficult for customers to transfer to another institute. You are warned to keep off this bank for IRAs esp. if you want to transfer out in future."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5532c5177d324224b8a1fe0707302c95
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{"chroma:document": "I can't for the life of me understand why they don't staff the drive-thru properly. 4 lanes. One person working AND answering the phone. You can't go into the bank anymore. I hate going there. The lines are long. They are slow and it is very annoying. Wish I could rate them on their own website so they can see the issues. I personally do not bank there, but I have to do my company's business deposits there. I also HAVE TO use their credit card system. Terrible user interface. Takes forever for things to post and I have to check ANOTHER system to see the pending items. What a waste of time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 95e0010dc3e94c72a750959108c750dd
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{"chroma:document": "I have been banking with PNC for about 7 years now and really never had any problems until a few months ago. Within ONE month PNC has charged me $36.00 14 TIMES!!!! I understand if you overdraft there's a fee but 14 times!!!! at 36 dollars EVERY TIME!!!! I am set up on auto-pay for pretty much all my bills and do NOT work a second job anymore due to COVID. I called to ask for at least some of my money back and was told NO! If anyone from PNC bank can do anything for me please reach out @ **"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 95fa946a82c044babdc9efff26454619
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{"chroma:document": "I have tried to get anyone at PNC branch on Church Street in Huntsville, Al. to call me back. I called them about a problem with an account that they wanted to close. I went into the office. I talked to one of the managers. I asked her if she could possibly check on something I needed them to do for me. She said she would definitely do that and she would give me a call. She said it might take a while. I said OK. I gave her my phone number. I waited for the phone call for almost a month. I went back into the office, the person I talked to was not there. No one there knew anything about my issue. There were no notes on my account. Then finally the latest stimulus check was deposited into the account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 079d04eba53f49958af3e8a7e24d7b35
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{"chroma:document": "I thought I would be getting my stimulus payment on the 1/1/21 like most people did, so I decided to pay a couple of things that would post to my account on the 2nd. I am terrible at spending money from my checking account, so I figured it would be best to have the payments come out the day after the stimulus was deposited into my account. I then found out that I was caught up in the fiasco that was a miscommunication between the IRS and certain tax preparation services when I unfortunately didn\u2019t receive the stimulus on time. That caused my bank account to go into the negative and I was charged a total of $180 in overdraft fees. After I found out that I would finally be getting it on the 8th, I was very happy to see that for customers who were in my situation with a negative account, PNC would be issuing a temporary credit to assure them that they would have access to the entire $600.00. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df917060993e49938722a92bf0961a1e
encoding: FLOAT32
metadata:
{"chroma:document": "I have nothing but issues with this bank. I am a PNC customer, my employer is a PNC customer and they still put a hold on a computer generated payroll check! I have never seen such absurdity. They charge their own customers a 1% fee to make funds available for immediate withdrawal on a counter or ATM deposit. And the latest and best one yet.... a hold for my IRS stimulus direct deposit. The deposit was available until approximately 3:30am on 1/1/21. I tried to pay a bill later that morning and the payment was declined. Knowing, or thinking I had sufficient funds in my account, I went to the app only to discover my direct deposit from the IRS was now dated for 1/4/21 and no longer available. I checked it again later in the day, evening now, and the deposit is now dated 12/31/20 but I still do not have access to my money. I regret ever making the move from Chase to PNC but since I moved to Indiana I assumed PNC would logistically make more sense. That was a bad decision on my part."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I went through a mortgage process with PNC on Nov 2020 and I have to say it was the worst experience ever. I normally don\u2019t write reviews but I thought it would be prudent of me to do this and warn other consumers. It took 45 days to close with heavy babysitting on my end. On average, I had to send 2-3 follow up emails to even get a response. The loan processor quit a week before our scheduled close and no handoff was done with our file so no one knew what was going on."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I went the branch in Hickory near 2nd ave to get a new business card. I went to the drive-through and I am not sure why but I was asked to come inside, I was the only customer at the time. There were 3 workers in the bank, having a good time so distracted with each other that instead of giving me a new business card, those workers (I really want to say something else) cancelled my old card from my personal account and gave me a new personal card. I did not feel the need to check. I was the ONLY customer and there were 3 of them. I did not realize the mistake until I tried to use my personal card for a purchase. It is really embarrassing to have your card declined in a line at the store. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c18947f0f6b14698860dcb567f22ab22
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{"chroma:document": "I want to rate them with zero stars. You don\u2019t treat customers like this during a Global Pandemic. Everyone is hurting. They closed my account over a 3 day old $48.00 overdraft that\u2019s including the fees. They are holding onto my unemployment check which is more than enough for them to pay for the fees but they rather be petty and hold onto my money. Do not deal with this bank, they are thieves and shady and do not care about you or what you\u2019re going through."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "At this time I have 2 overdrawn fees with PNC and they will not waive fees and knows it's hard times. I had 3 debts, one on December 11, 2020, they held these debts so my account would be overdrawn. They do no transactions on weekend, the money was put into the account and I was charged. I have my pension direct deposit and have over 2 weeks before it post so my account is going to be haywire. I have no money to pay these overdrafts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Out of ALL the banks I bank with. I have never had to use a check book to keep up with my spending. I would show a positive balance for the entire day! I even have a text feature that will show me how much is currently in my account or if I have gone under a certain amount. PNC has charged me a overdraft 2 times this week due to their system. It would show I have a positive balance in my account, I check my account every morning and evening, I have a text to Let me know if I\u2019m under an amount and I have overdraft protection! But no! PNC sent me at text saying my account was overdrawn 12 dollars! I didn\u2019t spend anything yesterday and I had a positive balance in my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d16ffc726584ca3a685b48c2f0cbd5b
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{"chroma:document": "Firstly, let me say that the branch employees and customer service reps have tried to be helpful. Unfortunately, they are hamstrung by a bloated and incompetent infrastructure. I have been trying to wrap up my deceased uncle\u2019s affairs with PNC for over a month now. I submitted the probate documents and, after 3 weeks, started asking the branch personnel what was happening. I was told they had to resubmit the paperwork. After that, the branch told me they hadn\u2019t followed the proper procedure (apparently they didn\u2019t know the proper procedure) and I would have to snail mail it to the legal department directly. Every person son in every department said \u201cI\u2019m sorry. This must be so frustrating, but there\u2019s nothing I can do in this department.\u201d So what department can help? Nobody knew."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c3555019b960400c8a43573e10903a61
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metadata:
{"chroma:document": "I am abroad and have called customer service to get details on how to close the account. Received instructions to go to US consulate and issue PoA, buy now they say is not accepted, have to hire lawyer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been a member of PNC since long before it was even First Union. My family banked at PNC as well. I am a \u2018private client\u2019 (haha!). PNC has become contemptuous. They side against customers for corporations, especially in disputed transactions. They decline cards and then verify you by reaching into the distant past to other declined transactions ($8 decline happened 5 weeks prior) to verify yourself. They close abruptly on brand new politically correct holidays rendering impoverished account holders with paychecks unable to avast their check on a FRIDAY! I wonder how many payday loan companies PNC owns. :/"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have deposited the exact same payroll check every week, the exact amount, which also happens to be drawn off their bank. For the last two weeks I have had nothing but issues with this bank. Hearing something new every time. Every time the issue I am experiencing is resolved they block me from something else. I have had a hold on my account, debit closed out, pin deactivated, online banking suspended you name it. I have no returned purchases or deposits. I have no idea what this bank is doing, but they really need to fix it!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dd34fb4186784f05a1f6bc6da9ec0fb9
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{"chroma:document": "They now charge a $7 fee/when your account does not have $500 or more in it. They have also gotten much, much slower at processing transactions or payments made through the account. It almost seems like they only go through on Wednesday or Thursday or you wait an entire week."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Hmm, let's see, been with PNC mortgage for 20 years, applied for refi June 2020, approved waiting to close, date for closing changed 6 times, no response from PNC, just more delays. The icing on the cake, PNC did 3 hard pulls since applying, really? Thanks for nothing PNC, this has been the worst decision we've ever made, what a disaster on top of everything else 2020 has to offer. Looking to refinance, go in the opposite direction of this so-called 'bank'."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e9a82bc02c64df4b1be8e8bae4706bc
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{"chroma:document": "I have been requesting information on why PNC is withholding interest for over 6 months. They do not respond to secure messages \"due to Covid...\". They also cannot assist with a Chat option. I have called several times to inquire about the interest withholding and the response has been vague and inconsistent. Every time someone does finally call back, the whole process begins again. There is no consistency. There is no thread of conversations in their system. I get a different answer every time I call. I have attempted to accelerate the issue, but that does not help - there is no acceleration - the process starts over again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have the hardest time making my truck loan payments with this bank. Can't make it at the bank, they charge a 7.00 fee to do it over the phone and can't make it online. It is unbelievable. Most banks would appreciate a good paying customer. I am refinancing with a different bank. DWM"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 05875154f2c34a78a7e1316a1a20e94f
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metadata:
{"chroma:document": "I had to call PNC because they charged fees for stopping payment on a fraudulent transaction. Called once and it rang for 10 minutes. Thought I might have hit the wrong button and called back. Now the phone has been ringing for 15 minutes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a38952d0c0a451282cca93c45cbb85f
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{"chroma:document": "On two occasions, when I opened and closed my account with PNC within a single month, I was served by two young, good looking well dressed men who were implicitly disdainful, a kind of attitude that no customer should experience. They also appear either ignorant or unwilling to come up with useful information, but this may be the result of corporate orders. The initial rate of exchange offered over the phone appeared attractive. A week later, when I opened my MM account, it was lower by 20%. Without lobby services and with only two branches in KC, each entailing half an hour drive each way, PNC is useless if you do need lobby or even drive through services within a reasonably short drive. I assume that it is fine for those doing everything online who have neither need nor desire to set foot in a real bank. Frankly, I am too old to enjoy virtual bank and I do not appreciate disdain on the part of anyone, least of all those appointed to serve customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d1b4a1a03df48ffb5be3122624a3344
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{"chroma:document": "I called about erroneous Bank fees. Nick spoke down to me like I was a child and proceeded to tell me to go to a branch instead of actually trying to help me. Hey news to Nick ** but that why someone calls the 800 number is your branch hours don't always fit working people's hours. Avoid this place and Nick."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e3a73c3440814664803727c362b2f497
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metadata:
{"chroma:document": "Every month living paycheck to paycheck I get hit with a $7.00 fee because I don't have $500. To me that is unfair preying on the poor. I'm sure my 33.00 is easier to manage than someone's 100,000 account. Today I deposited a $1300 check which will take a day to show up in the balance (which is another complaint) and tonight I get hit with their magical $7.00 service charge. People should be getting a $7.00 to manage their millions not the poor and struggling."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7fea0f3a60654bc4a6f0568c2c528d0e
encoding: FLOAT32
metadata:
{"chroma:document": "Terrible customer service with attitude for absolutely no reason whatsoever. I've called customer service many times, and each and every time I was given an attitude or got hung up on. Worst way to deal with a customer who has a business checking account with a high balance. Definitely do NOT recommend this to anyone with a business!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 89b03d90c9254161987917b62a11a847
encoding: FLOAT32
metadata:
{"chroma:document": "At this point I am disillusioned with their lack of support during the most critical position our nation has ever encountered. I personally have been laid off, brought back to work then permanently laid off during this pandemic. I am recently in a new position and trying to cope with my family and new situation with a decrease in pay and figuring out how to make ends meet without income. And without hesitation when a check cleared after other withdrawals and I\u2019m additionally charged multiple overdraft fees that now has me in the overdraft position and needing to rely on friends to get until payday because my bank whom I\u2019ve sadly entrusted for over 20 years refuses to be helpful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e6366a11c8e54adeb3928d3f77db4164
encoding: FLOAT32
metadata:
{"chroma:document": "Avoid this bank at all costs!!!! You will be paying fees for EVERYTHING. This includes their atrocious online banking App. I paid on average 30-50 per month in fees!!! And the managers will almost never reverse any fees. Stay far far away from this Bank!!!"}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "I have been a long time customer of PNC (over 30 years). I have always loved my bank and services. For a time I believed they were the best. Convenient online and mobile features made transaction easy which saved me time. Recently (last 2 years) I have noticed a lack of attention to details. The apps don't work as well. They do not recognize my phone and computer even when I say I use these devices often. I have had a need for direct bank services lately and their equipment often is not working. Their employees do not follow through on their commitments and I feel they have in general dropped the ball on customer service. Long wait times recently have me looking elsewhere. Get your eyes on the ball PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5733a020a29d4c1490eb6b9bb3406270
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{"chroma:document": "When I tell you that this bank steals from their clients, believe me they do. I have been monitoring my account for about 2 months now where I will deliberately deposit money and not use the card and watch my account slowly goes down each day. This bank is a criminal bank. I have ???? proof they steal. I have screenshots and receipts to prove that this bank steals money from their client. They will manipulate dates and make you feel like you are crazy. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b8f59b221b764308817ef59e85e6810c
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{"chroma:document": "I rented a boat at Lake Logan in Ohio and used my PNC bank card. I was unable to get on the boat because I had too many passengers. I asked for a refund from the owner, he refused to return my money. Filed a dispute with PNC and gave them proof, I did not use the boat at all. PNC refunded my money, three months later they yoked the $200.00 out of my account. I have been unemployed due to the pandemic and struggling. I asked to talk to the dispute department, apparently that is forbidden. I had a random charge for $115.00 leave my account. I did not authorize, I did dispute but probably was a waste of time because they will take it back when they feel like it. Unfortunately I can not trust this bank and will be terminating my services before I receive my federal refund."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I was with PNC for 20 years. 20 years. I had a business and personal account with them. They also had an inheritance that I used to start my account. After 20 years of having a good deal of money in the bank, never been overdrawn, and being a good customer THEY decided to cancel all of my accounts and terminate their \"professional relationship with me\". Because I had money. At the BANK. They flagged me because suspected money laundering because my small business earns cash AND credit. Don't all businesses? No asking me about my income. No wanting a review. Just terminated me. After 20 years. I can see now why elderly people don't trust banks. I don't now either and work instead with a private institution. PNC wants to play judge and jury. Meanwhile my accounts were hacked four times, once for 30,000 dollars. No red flags there though. Wow. I hope this bank goes under. If I were you, I'd bank somewhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I\u2019m not against immigrants at all. It\u2019s not my job to tell you how to do yours. I always try to help the underdog who needs to learn. When it costs me my time that not good. Especially having to repeat visits to clear up simple mistakes. Then I was hacked. I now have to wait 45-90 days to close an account and pay fees monthly."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 27463baaac464427b6b2fb8fdf1c2b70
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{"chroma:document": "On 8/18 I followed the recommendation of reporting fraudulent transactions on my account to the fraud team on the 800 line and online to Abuse@pnc.com. The online team and police clearly reported back fraudulent activity. However, I was just told today, during a follow up call into the investigation that refunding my money was denied. I\u2019ve been a member of this bank and National City, before the merger for over 30 years. I\u2019m very disappointed in how this matter is being handled. Please be aware and protect yourself."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Having bank with PNC for over 8yrs I can honestly say the only complaint I had was the monthly service fee. Having direct deposit keeping a certain amount in accounts alone with a saving account you are still charged a service fee. This year August 25 PNC have showed me that they are not reliable and does not value the safety of their customers. Pnc allowed an unknown \"fraudulent\" person and or company contact them and persuade them to take seventeen hundred dollars out of my account. When notice the money was out my account I immediately contacted PNC and because it was after 5pm I had to wait the next day to speak with someone. I was told that several different lies from several different people. I even had the pleasure of listening to one rep who couldnt give me an explanation to why PNC made an adjustment to account talk to a supervisor whom told her what to say but nevertheless got on the phone himself. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a87c7ddc778491ab8422ec50316ed73
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{"chroma:document": "I will never use one of their bank ever again after their ATM ate my EFS card that I use for fuel and advance. I have all kinds of documents to prove that I work for the company that's on the card. They still will not give the card back to me. So if you have a outside ATM card you better have your name on it or they will not give it back to you at all. Thanks a lot to this bank at 880 Carlisle St in Hanover, PA for screwing me over and my business. They are not worth the 1 star I gave them but I to put something in there for it to post."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 299702ed1487431c8fbac3bfd51ef2ff
encoding: FLOAT32
metadata:
{"chroma:document": "I have had the same issue for over a month and a half and every time I call and talk to someone I get a different answer and nothing is ever fixed. Absolute garbage. Wish I had never opened an account with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ed51567d3a942aabaf5bebd18a3f1ad
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{"chroma:document": "My late husband and I had a joint checking account, and when he passed away, I had to remove his name from the account. The customer service people were very helpful in doing so. All our electronic bill pay information was linked to his password and username on the account (I had my own username and password but no bill pay information was linked to that). When I asked how to transfer all that bill pay information to my username and password, the customer service person told me that they normally don't do that but because we had been customers for such a long time, they made an exception for me and transferred everything. That was great because it saved me a lot of time if I would have had to redo all of it manually!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a3171eaec33f4c9199f0e62d45264af3
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metadata:
{"chroma:document": "They take care of my banking concerns in making sure all my needs and questions are answered with excellent customer service. I highly recommend them, it's like they are part of my family. They watch out for me catching things that I don't see."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0c5ed2bdce0d4580941505a530a4d376
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{"chroma:document": "PNC Bank has been a nightmare especially with the Pandemic. They can\u2019t seem to get a grip on customer service, and especially with the PPP are not well versed with the rules and regulations for this program. The drive thru is very slow and having to wait an hour for service is totally unacceptable. The service before the pandemic was also terrible. I also have account at Huntington Bank and they really have it together."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b72ff1dcbf78454280db49bde1e1d858
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{"chroma:document": "The associates, online and in-branch, are warm, professional, knowledgeable, helpful and courteous. Their products are exactly as advertised and banking is easy and convenient. For those of us who physically bank, their locations and hours are convenient and easily accessible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1ce302fd404345629dc629866be6eb22
encoding: FLOAT32
metadata:
{"chroma:document": "I am pleased with PNC bank and all they offer. The staff at my branch are courteous and helpful. They always work with me if I need a loan or just anything in general. I have the performance checking with them which has two checking accounts and a growth (savings) account. There is no ATM fee no matter where I withdraw money because they give me any fees back that the atm happens to charge. There are no checking account fees as long as I have a minimum balance of $2,000 a month or $2,000 worth of direct deposits. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5e1ae13e326f4501ad7d00ffc9c8a555
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{"chroma:document": "We have always experienced great customer service over the years of banking with PNC. We really like their virtual wallet product and ability to handle everything we need online or through the mobile app. We haven't had to visit a branch in years. We also like that they will reimburse you for non-PNC atm fees, so you never have to go out of your way to find a PNC branded ATM."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a4dbaf1c3c624616a1726e34302dbd65
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metadata:
{"chroma:document": "Offer incentives to open an account. Reimbursed for cash station fees that other bank charges. Has its own bank card that offers no interest. Easy to understand app that offers all your banking needs. Value their customers especially in a time of crisis."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42d1c9522a2d4f00aacefcde5ede56da
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{"chroma:document": "They are a skeleton of a bank.. They always have just a few people operating the bank and never seem to be the same ones. Some of the people there are not very professional. If you have a problem there everything is by the book with no one that can really make a decision if you are in a situation where you are in a grey area. It's like a computer runs the bank and no one person is in charge..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d200716eddbe4381abbb97b3b93f6910
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a long time customer of the PNC bank and I never have any problem with it. When there's a issue that need to work out and the staff understand and took care of it. This is why I stick with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f5b26513ad1e4d18b051fa05ad7afd3a
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{"chroma:document": "I had set up a business checking account for an LLC about 2 or 3 years ago. Was busy with other successful businesses (with other banks) but this one didn't take. Had deposited $1100+ in the checking and instructed them to change mailing address to my home. Called and double checked for the address change and they confirmed the proper address, \"No problem\" they said. Wrote no checks nor did I deposit anything--was extremely busy with other businesses and basically, forgot about it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 08ea075a31524c5eb1df6fb4e6bde95d
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metadata:
{"chroma:document": "When we have lost a card; we got immediate service, and I love their reward programs. Their cards are accepted everywhere, and our PNC cards have never been hacked, as our Chase cards were more than once."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Drive-up windows really make the difference for me. Tellers are friendly and remember you pretty quickly. COVID has made banking more difficult and I feel their system could be improved. I am a senior and I am very uncomfortable having to go inside the branch to make transactions, but those are their procedures."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 368fde7ef6df4e80823db728119da95b
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metadata:
{"chroma:document": "The local bank (Selbyville Branch) is extremely friendly and helpful. The manager, Matt, is exceptional and will accommodate the customer in any way possible.  They have worked through the corona-virus with as little impact on the customer as possible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 80e6ea777d7d4cffa799ac5a895fc547
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{"chroma:document": "Hi. My name is Dave. I own a small business and have banked with PNC for over 13 years. I have watched their integrity and service go down hill and become one of the worst banks we have ever dealt with. I have closed out our accounts and have moved all our business banking over to Choice One bank. PNC bank has given me confirmation numbers for payments we have made on time then reported them late. We had to send all our documents to the three credit agencies to clear up our credit score with no help from PNC. During Covid they took our payment on our credit line with our debt card on time, also gave us a confirmation number that the payment was received and processed. Then reported us late yet again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 493e90b04c3441e182f888d012b9118e
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metadata:
{"chroma:document": "This bank treats me like it really appreciates my business. I am always greeted upon entering the bank and by all the tellers as well. They offer all the banking needs I need and are always happy to assist me in making a good decision on all my banking needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 90ed9a712d624d28a8ca9c16d8c4f205
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{"chroma:document": "PNC is a bank much like any other, they however have fully jumped in to the online banking aspect. Literally anything you could want to do and some things you probably didn\u2019t even know (like custom designs on your debit card) they have readily available to you via their app and online banking. And their customer service is the best I\u2019ve ever come in contact with. From the arrant late fee being waved to personal fraud issues they are all excellent!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc4a6e47964c4a79b6e77f88dd6256bf
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metadata:
{"chroma:document": "I don't usually require help at the bank, but when I do I can count on their help. They are very courteous and very knowledgeable. I cannot walk far and use a scooter and at the drive-in. I am acknowledged and helped."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 08b79ce6290241779e76b94a67bc04ac
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{"chroma:document": "Very difficult to deal with. Upon closing my acct. 2 wks. ago, I have yet to receive my balance via US Mail. When contacted, they state I have to go to a branch office which are closed. They have closed all the branches near me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cab1aa305ee3419e984f1e070956d650
encoding: FLOAT32
metadata:
{"chroma:document": "This bank has stolen thousands of dollars from me and refuses to give it back stating they gave me too many refunds already! Well I\u2019ve been robbed by PNC over and over, to the tune of $1800 in fees. I thought a bank is where you keep your your money not let it sit and have the bank steal it and refuse to give you your money you worked for, not them. I\u2019ve argued with people on the phone and in the bank, you\u2019re all garbage! Lying pieces trash! I want my money. This is so wrong. Maybe if I get a lawyer I can get my money back. Pnc is the worst bank ever. Do not use them unless you like fees and randomly getting robbed by your bank!! I\u2019ve been with them over 18 years and this is horrible. They think it\u2019s ok to take maintenance fees for what? Their pockets that what!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 01c1156124cc4b658784cab6051479f5
encoding: FLOAT32
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{"chroma:document": "I'm on hold now with PNC bank... for another hour. It's taken me two months to close an account. The people on the phone are really nice and friendly, but the management must be horrible horrible because they don't act or respond to customer requests. Two months later and the account is still not closed. Tried to escalate but no response. DO NOT USE THIS BANK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 136b95dbb8fb4f3d81e47251c767b956
encoding: FLOAT32
metadata:
{"chroma:document": "This review applies specifically to the PNC bank on N. Dale Mabry in Tampa, Florida. This is a small branch with limited services and poor customer service. The receptionist, tellers, and 1 of the assistant branch managers are haughty and talk down to their customers. I am closing my account and advise others to not bank with cooperation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5018b504b1d34f389923abf32de55f91
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{"chroma:document": "PNC Bank Cant explain Why but has submitted a late payment to the credit reporting agency and basically doesn't care and won't help. This is a really horrible thing to do to people that effects their lives and futures. Another issue I've had is company keeps terrible record and did not honor my payment I actually had to send pictures of my bank statements for them to honor my payments."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ba8ad5f832104bb8bcdf5b36a2babd16
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{"chroma:document": "PNC is such an inept bank. Not only do they not allow you to access your money, you cannot deposit cash at atms. They will charge you if you overdraft, but will not allow you to deposit cash. I have never had a easy or good experience with customer service, most of the time the response I get is \u201cdeal with it\u201d. This company thinks increased security is blocking customers' access to their own money. No, security is putting money into technology and ideas and that create a safer environment. Pnc should be shut down."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Excellent service and Branch Manager Theresa from PNC Cape May Branch, NJ. She is always caring about her customers and wants to help. Does her job fast. The best manager I've ever met and the best bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 609eec2f1de1406382fc6224db2ec507
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{"chroma:document": "Looking at the reviews I see I\u2019m not the only one that PNC is scamming on overdrafts. I had a direct deposit to my account just as I do every two weeks on Fridays. Every now on then on Monday I have overdraft fees and they want to say on weekends sometimes transactions don\u2019t post until Monday. But every time I make a purchase it is ALWAYS deducted from my balance. On other occasions over the weekend, my balance is correct. I feel like they pick and choose when they want to say it\u2019s posted. My question is why does my transaction reflect on my balance but on Monday you want to say it haven\u2019t posted. Scammers. I\u2019m putting all my payroll back with State Employees Credit Union. Been with PNC for over 10 yrs now they want to get messy!! I\u2019m done."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I deposited my stimulus check at 4:30 in the afternoon and the cut off is 10:00 P.M. so the money was there when I used my card but they charged me 2 overdraft fees and they did debits before credits which is absurd. Another day I got 2 overdraft fees 1 of which was for a debit for 20 cents. When I looked at my account it said I had the money in there but apparently they don't update properly."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b9bd37682f97443bba1c2dd720fb5fff
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metadata:
{"chroma:document": "I just find that PNC adding overdraft fees although they remove them after customers reach out to the bank and explain their reason for overdrafts in the first place. Even if you've already notified the bank about your family's situation! It just adds to the stress and inconvenience while dealing with Covid..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0f3e30ffecb94037bfef298aa28310a9
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{"chroma:document": "I am a healthcare provider. Needless to say, managing the pandemic crisis has been a very challenging time for me both personally and professionally. I can\u2019t thank PNC Bank enough for being there for me! Specifically Gregory ** at the Horsham PA branch has been a lifesaver. This man has a heart of gold, is as tenacious as steel and will go to bat and fight for his customers like nothing you have ever seen in your life. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2380a9fb7a3846cfbbe05b7134c2225d
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{"chroma:document": "I opened a PNC checking account when they had no maintenance fee. Now, they charge monthly maintenance fee unless you maintain a minimum balance. My debit card was expiring and I called the bank to see if they sent a replacement card. The rep said that they already sent one a month ago so I told her that I never received it. I asked to send another one and she said I would get it within a few business days. I received my replacement debit card and when I logged into my account, I saw a $7.50 debit card replacement fee on my checking account. I called PNC and spoke with a manager and asked her what the charge was for. She said PNC charge $7.50 for every card replacement. I told that I never received a replacement card for my expiring debit card and when I called last time, I was never informed about this fee. She did remove the fee in the end but it was such a hassle. I don't recommend this bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d6d17f2a7b474d32b3adbfcbd15b1a86
encoding: FLOAT32
metadata:
{"chroma:document": "This company practises deceptive behavior. I opened a checking account and tried to use my debit card and it was blocked in a middle of epidemic. Customer service horrible. 50 min wait and still couldnt talk to a manager. Please dont open an account with these guys."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f05bdf93d34a4ea4b71e61b6b8dc0496
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{"chroma:document": "We had a 3 year car loan with PNC. We have excellent credit and paid in a timely manner. Several payments were not made by due but were within the date before interest would be charged. Received phone call from bank threatening us with interest charges even though I gave customer service my payment info. These payments were made online and delay was through bank transfer. The rep was EXTREMELY RUDE. I even gave her confirmation numbers. If this is how PNC treats their good customers can\u2019t imagine how they treat others who did not make timely payments for whatever reason. Furthermore, cannot imagine their reps enjoying their jobs. Calling and harassing customers certainly can\u2019t be a gratifying career. Basically would never use this bank based on my experience and reading the reviews of many other dissatisfied customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c4a43f1a5fd405fa1ecddcbeebfdec7
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metadata:
{"chroma:document": "PNC Bank that I had relations with since 1982 has been NOW Closed. I had nothing but trouble. I even had them manage my retirement account. I will close ALL remains accounts with PNC (last one with zero balance is Home Equity line of credit). What is wrong:"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0bec407b15a847f6b7260504836fe1b3
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{"chroma:document": "My mortgage is through PNC Bank and I have had nothing but trouble when my loan was purchase by them. Within a few months, my monthly payment amount increased by over $100 with no warning, even though I have a fixed rate. Their website to make online payments is a joke. I have to reset my password every single time even though I know it's right. Even after resetting, it still does not work and you get an error message. EVERY time. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 38b0107545e449aaa44807d8db3c9a3d
encoding: FLOAT32
metadata:
{"chroma:document": "PNC Bank was sent my emergency money from the government last night; I got a notice it is in my account. However the continuing complete failure of the PNC website (and mobile app) combined with PNC's refusal to even take a phone call shows how inadequate this bank is. This isn't the first time they've failed. But my \"emergency\" money cannot even be accessed due to this criminals."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 16953caf3d15478a9bd926d62a58c9b8
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{"chroma:document": "I find PNC customer service hard to navigate to get to the right department without going through a lot of prompts and transfers to other departments. I paid my line of credit payment on 3/4, it was due 3/10. PNC posted it to a suspense account for some unknown reason. I noticed this when I got my statement on 3/24. I immediately called them as it said I was $707 past due and owed $1414 on the next payment. After an hour and a half on the phone, being transferred to 3 people, and all 3 were rude, I was told PNC would correct their error in 3-5 days and I would get a call. No call came."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been a customer with PNC for 15 years. During that time, with a few exceptions, the service has always been a letdown. I will not go into the details, suffice to say that I was so disappointed with their inability to help their customer. I am closing all my accounts. My advice would be to continue looking for a bank that puts its customers first, that is why I am looking for a new bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4f2c1a0f4ee54884a011c818cb13746d
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{"chroma:document": "BEWARE of the Virtual Wallet Scam. Before opening a PNC account consider going elsewhere. They charged my daughter $25 a month on a student account, they discontinued paying interest on my savings account because even though they tell you that they link accounts for a \"relationship\" rate they do not. They will charge you $7.50 if you lose a card. Do not believe anyone in a branch because they have no idea what they are doing or what products they actually have to offer. They do not follow their own online documentation and they will \"talk to their back office\" like a used car salesman to give you a million reasons for their fees. Unless you want to throw your money away STAY AWAY!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0c1b6614126d4197b743b4e1055208ee
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{"chroma:document": "Ever since I signed up with this card they have been adding late fee on my account they even put up my APR rate. I have contacted the bank for three months straight and they have not resolved the issue. They said that they had the wrong account and routing number for my checking account and for the last three months that I have contacted the back I had given them this information. Please do not do business with this bank they are very unprofessional as of today the issue has not been resolved with my account. I'm in the phone with them at this very moment trying to remove a late fee that they added to my account and to change back my card APR rate to 11.14 %"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aec0e79ce90d4fb8bccd4b03b406d9b3
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metadata:
{"chroma:document": "PNC Bank are crooks. They implement policies to ensure that they can collect additional money. If the savings account is supposed to be overdraft protection account and there is $0.00 in the account and the transaction that I am attempting to purchase will overdraw the account, why allow the transaction to go through? Let me answer the way...because it will be $36.00 each time. And they package it as if they are doing you a huge favor by allowing the transaction to clear when that is DEFINITELY NOT a favor to me. I would simply just use another debit card. It makes you angry when an $8.00 purchase ends up costing you $44.00 because your bank let an unnecessary transaction clear. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 11999c7436654e39a3f7c6e00ca0b6f9
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with PNC since 2010, and never had an issue with the Bank, In fact when people ask me about my experience with PNC Bank I always tell them that it\u2019s been excellent and I would highly recommend it. BUT I realize yesterday that the only reason I haven't had an issue with PNC bank, is because I've never needed customer service until yesterday and the customer service at PNC BANK IS THE WORST I HAVE SEEN, next to Verizon. Let me explain why I am so anger with this BANK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f0fb091eab414bb2abfbc4326eddc0c8
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metadata:
{"chroma:document": "The automatic payment process is a train wreck, very difficult to contact CS initially, payments credited to incorrect account, very quick to add penalty fees to my account. Took many hours on phone to get it corrected, money went into PNC from my bank and PNC had no idea where in PNC It went..?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b347d071a8f34b899e67a7ffaa5d2711
encoding: FLOAT32
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{"chroma:document": "I was charged $144.00 in overdrafts and I asked for help because I don't have the money to cover my other outstanding checks which continue to overdraft because that money was allocated for the remaining checks I wrote. I was given no empathy or relief from the charges. I hate your bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff7d9f12d6c6415f8426ace31bfaa8ce
encoding: FLOAT32
metadata:
{"chroma:document": "Have gone round and round with their phone service sending me to wrong personnel, having me fax documents that no one knows what to do with, etc. etc. Finally reached \"right\" department, only to have them say repeatedly that they are not receiving page 2 of my fax. Sent them a Power of Attorney by mail and now they claim there's another page missing. I sent the entire document that's certified, yet their stupid legal department says there's more when there isn't. Don't waste your time with them. Incompetent is too soft a word. Just kept teasing people on to charge the interest."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c2e1db3d007d4032a70972beae912127
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metadata:
{"chroma:document": "I applied for a home improvement loan on my house which I own outright. It was appraised at 154000, I was only asking for 50000. I have a credit score of 819, I thought it would be no problem. They said it would take 4-6 weeks. Well 8 weeks later they kept coming up with more problems. I spoked to the woman at the bank. She said that she did not understand the problem and that she sees this happen a lot. I went to First Citizens bank and was approved in 3 weeks. STAY AWAY FROM PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 329c05a50a49490d82f518084b3ea895
encoding: FLOAT32
metadata:
{"chroma:document": "I have had a PNC checking account for 10 years. This account have never exceeded $5,000 in average balance. Recently I noticed a charged of $25 per month bank charge. Called and they said it is because my balance is not $5,000. I said it's never exceeded that and I was not charged that before. They said: \"Previously this account was a grandfathered account, which was a type we no longer offer. We had a recent migration of accounts and the system transitioned the account to Performance Select.\" I DID NOT AUTHORIZE THIS!!! NOR WAS I NOTIFIED!!!! NOW THEY ARE STEALING MONEY FROM ME. Why would they switch me to this account if my balance have never exceeded the requirement?!?!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 77d4c2e99b8443bc8edc6321ca5ce4e3
encoding: FLOAT32
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{"chroma:document": "Stopped by Hueytown to withdraw SSI back pay but was blocked from disability payment by branch manager and front teller. Front teller did not want to bring manager over and manager sent front teller back to me where she said he said that's their policy. I had a previous driver's license and 3 other forms of recognized ID. Manager told me to go to d m v, spend the $25 and get a driver's license before they would give me my money. The manager knew me, the 2 loan officers knew me. I went to Bessemer PNC and was given satisfactory service and showed other forms of ID like Alabama Medicaid and Blue Cross, and I got my money. But, I was insulted at Hueytown. The teller should be fired and the manager should be written up and forced to stand up one shift. MC Smith."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eb314c8b7fe3463ebb635730f7a2e7ac
encoding: FLOAT32
metadata:
{"chroma:document": "PNC's website for paying online is easy to navigate. I've never had any issues with their payment service and the times I called their customer service they were always knowledgeable and able to help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3419b1052e6c4489aa757e9a27faddd4
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a PNC virtual wall of account so I would have a bank to put money in and cash checks from where I'm selling my salon equipment. I am currently waiting on disability. I almost died. I received a check for $1,800 for one of my tanning beds. The check got wet and you could not see my name. It also tore so I of course put my name on there. Deposited it in the ATM machine. No problem. Then they froze my whole account. My money that I had transferred there from my PayPal is the only money I had. I can understand them wanting to verify the check. That is no problem putting a hold on it but to freeze my whole account and then when I call them act like that I done something wrong and that the check is not even real. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 92d24a96601240dc93e48eace00a72a7
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer of PNC Bank for many years. I have always written checks to my children and grandchildren for special occasions. This week I received a call from my son asking me if I knew the bank was charging to cash my personal checks. They have not in the past so I said no. He said he went into my bank because he was doing business right next to it so he thought he would cash the birthday check I gave him. They ask for photo ID (normal), they ask for a credit card and wrote down all his information. WHY?? They then said they would cash the check for a $2 fee!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3468901bb7544582adf944c03a311cf3
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give fewer stars, I would. PNC Bank NA will swindle as much money as possible from their customers. Their idea of customer service is a string of insincere apologies. In an age of instant communication they use the most antiquated forms of communication possible. Forms are not available online, nor can they be emailed. Anything to benefit the customer has to be done via snail mail, so it can be misapplied when posted."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e41ea969f2a413dbf123957f17b058e
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a PNC account when I moved to Pittsburgh for college. When I graduated and started work, I began using the bank that my company uses. My account was left inactive for years until it dipped under the PNC minimum. Once this happened they began to change me a $25 fee every month. I used to check the account every few months to make sure something like this didn't happen. The frequency that I checked eventually dropped to every half a year or something. One day when I was checking the account and I wasn't able to log in and said I had to reset my password. My debit card was years expired so I wasn't able to reset the password with going to the bank or calling. I put this as low priority and a few months I finally went to the bank to take care of this problem."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45d31e5869fc463cac09cef2911f6d1f
encoding: FLOAT32
metadata:
{"chroma:document": "I was intrigued with their credit card offer which I have been receiving for a year so I opened an account. After a money transfer I didn't receive any statement so I TRIED to set up my online banking which I could not do for 2 days. Something with the verification to which I kept getting code after code (horrible online banking). Finally on the 3rd day I set it up and my due date for my first payment had passed a day before, so guess what? Late fee. I explained to them what happened via email and they said they will waive it for been the first time, guess what? They didn't and they said, \"Sorry we can't do it. It's already charged.\" So I paid."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: daa8250e05974cbb9dbac4ab54eaa7a9
encoding: FLOAT32
metadata:
{"chroma:document": "Each time I called and spoke with a different agent I got a different answer. I was most confused on the window of using my debit card in order to receive the highest interest. I always wrote down who I spoke with and what their answer was. When I first opened my account for both checking and savings the agent gave me my two receipts. I did not check the numbers on the account only the correct money that had been deposited into what I was told both checking and money market savings. Imagine my surprise when I went to my new branch in a different state that all my money had been put into a checking account where I received nothing. Yet the clerk at my previous bank gave me two different receipts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4db28214d5b5424295eee4fe58d63568
encoding: FLOAT32
metadata:
{"chroma:document": "Overall, we have had good experiences with this bank until now. We have noticed lately that when they overdraft from our Reserve account into our Spend account, they tell us they take Y but actually they take DOUBLE that amount from our goals section. The first time it happened and we noticed, the money re-appeared a few days later just hanging out in available. The second time, it never did. I called Online Banking and got to speak to an elderly gentleman who had clearly never even used online banking -he basically told me I make no sense and my ledger looks fine. I became frustrated so he bumped it up to another team. They called me and were equally useless. At this point I started to think I was losing my mind, so I left it alone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c5e87cf7c13842d683cbbac1e78a5292
encoding: FLOAT32
metadata:
{"chroma:document": "Bad experience. Opened a checking account online, I never obtained access to, never used the account. Months later I get a statement in the mail showing funds in a PNC account under my name, and monthly service charges of $25. I call in to close the account, and despite not using the account, it was closed with me losing out on $300 for monthly service charges. Some banks there is no reasoning with. Stick to credit unions or even Chase for better service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0790c78fde2b476ea2a278869176270b
encoding: FLOAT32
metadata:
{"chroma:document": "Expect delays in receipt of the card, long waits on the phone, and if you're like me, multiple contacts to customer support with no resolution and no way they can even figure out why you can't log in. Just that I could log a 'complaint'. Completely unacceptable for a financial institution in 2020. DO NOT USE THEIR SERVICES."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b1d9a497161645d3b4bc27ecef32cd62
encoding: FLOAT32
metadata:
{"chroma:document": "Tried to do a change of address over the phone since the nearest branch is now one hour from me. They would not do it because I only have a savings account with them and do not make regular deposits. I provided them with my full account number, name, social security, mother's maiden name. None of that was sufficient. I had to tell them the dates of the last two transactions I made. I explained that I don't make transactions; it is a savings account and I have held my money in there for over 25 years. Still no good. Spoke with a manager; still no help. Talk about holding your money hostage. Stay away!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4fee7490081545f798a1b4d1a9a02bbb
encoding: FLOAT32
metadata:
{"chroma:document": "Avoid using PNC bank for your auto loan at all costs. I bought a new Lexus in late October. They had the wrong mailing address for me so I had to call them to get my payments stubs sent to me. I've still NEVER received anything in the mail from them and just blindly make my payments each month. I just learned they don't send statements in the mail ever. Getting set up online requires a special PIN they have to give you when you call. It took over 10 minutes of waiting on hold before getting someone live. I've had car loans over 25 years with every bank you can imagine. This is the worst experience of a bank I've ever had. Avoid this company at all costs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da39c5b1390b4f5f8f1536379e5b6659
encoding: FLOAT32
metadata:
{"chroma:document": "Dealing with PNC Bank is very tiring. They will charge you fees at every chance they get. They would charge me late fees before the credit card was Late! They would transfer my money without my asking them to do it, then making my bill being paid online overdrawn. Then when I went to the local bank to speak to them about the issues, they would degrade me, and try to convince me that I did or caused all of the problems with my accounts. That was the last time I ever dealt with PNC Bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ef882180e83491f89a9d1f3b821a8b8
encoding: FLOAT32
metadata:
{"chroma:document": "They will do everything they can to charge fees. They have already been caught and sued for manipulating it so all withdrawals in a day came out first and all deposits came out after to improve their chances of charging overdraft fees. They are still as crooked as ever and I am looking forward to switching to a new banking asap."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1521ec78c62345ba9538fcdb9d509815
encoding: FLOAT32
metadata:
{"chroma:document": "PNC is one of the worst banks I have ever dealt with. They are totally greedy and just want to charge fees fees fees. They offer no help for anything. God forbid if you make an honest mistake, holy crap, they will give you the death penalty if they could. The people that work there are just corporate robots reading scripts. I would not do business with them at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 328aa3e1f1cf4cea8e2b4ea71def0382
encoding: FLOAT32
metadata:
{"chroma:document": "I experienced having PNC abuse their powers & steal over $500,000.00 in equity in our home, break the law, give it to their investor that buys questionably bad mortgages, keep us in court 15 years, abuse the intent of the law, force my attorney to quit representing me when bullying her did not work by stating the jury would be too dumb to understand why she could be representing me & simultaneously be a witness with evidence that their attorney lied prior to the lawsuit. Judge ** comment was \u2018justice was not served\u2019. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 82ee565daeb04f5795fa96283943bfc0
encoding: FLOAT32
metadata:
{"chroma:document": "So thankful I finally got confused enough with PNCs evil tactics!!! I have a very labor intensive job that I work hard for every dollar I earn but PNC obviously feels otherwise. I chose to open an account with them due to the promotional offer they made to receive $300 credit in doing so. Shame on me for not realizing that of itself was probably a warning sign of something too good to be true! But that's not even the best part. Never received a dime credited to my account! After being charged very random $15 service fees I decided to give their customer service a test."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f717b3fe993a4f82af715495ef7746c3
encoding: FLOAT32
metadata:
{"chroma:document": "This bank has to be the hardest bank to work with in the USA! Unfortunately, I have a mortgage through them. The customer service is non existent, both at the brick and mortar sites and online! I have never had to try so hard to give anyone money! The inter-communication is apparently non existent, and they need a good hard review of their policies. I even have had a teller take my money and tell me it was counterfeit without any proof, or any statement in the mail regarding the fact.There are too many other banks available, choose one of them!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 12e47f711d27406fa0961bfd9e01a21b
encoding: FLOAT32
metadata:
{"chroma:document": "I am 54 years old, own 3 businesses. PNC is the worst in all my experiences. PNC has lied to me telling me my account was closed, but kept it open so they could charge thousands in unjustified bank fees. PNC gave me a check to close my account, but never closed it, putting my account in the negative. I have CLOVER a Point of sale system. Clover and PNC are one. For days now they have robbed me of all my sells automatically taking my sales from each day. Clover is set to auto send money at midnight to pnc and the settings cannot be changed. Kelly at PNC merchant tole me on DEc 31 my sales would not go through to pnc because I had officially closed the account. All my sale have continues to go to pnc."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 472a915bee2240a0b0a33e736fe1994f
encoding: FLOAT32
metadata:
{"chroma:document": "I had an auto loan with PNC in end of Nov 2019. I tried a fund transfer from another bank account to PNC to pay for one part of the loan on Dec 16. After online initialization I could not see the schedule transfer from PNC account. I called PNC, they said I should contact my other bank (weird). I turned out that transfer didn't go through from my other bank side. I then called PNC again, told them the transfer didn't go through. But PNC kept saying it was paid. I then made another transfer and paid the the remaining. PNC then closed my account. I called them. They said it's paid off. Regardless that I said I wanted to pay the amount of first transfer, they insisted it's paid off. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bc326ea1a6f14a3f84810754d5bcc75d
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a Premier Savings account on-line with several large deposits from the sale of my house, to be held until I repurchased. When I wanted to take money out, it was nearly impossible. Spent nearly 2 hours on the phone with cust. service, but no satisfaction there. Withdrawals are only allowed as restricted amounts and may be held for 3-4 days \"to clear\". It would have taken more than two weeks to transfer all the money out given the restrictions and it would have blown the purchase of my new home. In order to get a wire transfer of all my money I had to drive 50 miles each way from CT to NJ to get my money back. Nothing but a run-around on the phone and a circuitous telephone system. This is the worst customer experience I've ever had with a financial institution, except for Experian, of course. FYI - I made similar withdrawals from my E-Trade and Goldman Sachs accounts in about 1 minute each with no hassle."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a3ccbb7a5e1a4213874240c88254ba2e
encoding: FLOAT32
metadata:
{"chroma:document": "I have a loan on my truck through PNC. I bought this truck brand new in 2014 and have made $500.00 a month payments on time every month since. As I'm getting toward the end I thought I noticed my balance no longer decreasing. I chalked it up to me just seeing things for a month or two but this last month I made sure to check it. I had about $3300 left when I submitted yet another $500.oo payment. I logged back in to check after the payment was taken from my account and it showed about $2800.00 as it should have. This time when I logged in it now shows $3300.00 again so now I'm wondering how many times this has happened."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef2da59c965a4a2f97b5d27f12ec7614
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a PNC account for my Netflix and EBay. They deactivated my account due to no transactions yet every month Netflix was being taken out and so was a 7.00 monthly fee. I have had this account for a few years. I have two hundred dollars still remaining in the account which I have not heard anything about that before my account was de-activated. Now I have to start my Netflix and eBay set up all over again. I have my regular checking with Wells Fargo which I plan on switching everything to them now and will never use PNC again!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 614589a18d014c3a97f0b6e3fed4951d
encoding: FLOAT32
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{"chroma:document": "I am very unhappy the Rainbow store put a hold on my money in my account I tried to purchase items with because I apparently forget to update my address. I didn't know it would be such a big deal. Anyway the store emailed me a paper where I should be able to get my funds back right away and instead I still have to wait 7 business days. Not happy. I will not be using my card for this store any more cash only. Also this bank sucks. For real I was told first they didn't have a fax number then I couldn't email it to them but given a fax number but I'm still gonna have to wait. This Bank ** a fat **. When I have time I'm taking my business elsewhere. I would give zero stars if I could."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 69422999901d4a7fa2e24906eea639d6
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{"chroma:document": "Incompetence, ignorance & blatant inconsideration on behalf of PNC. I placed a stop payment on a $300 check within 2 hours of issuance. I was told, on a recorded line, the stop payment has been applied & I will see a $30 charge on my next payment. Shortly after, I noticed the $300 check cleared. I called PNC & they told me they would view the recorded tape & call me in a few days. I just received a call from PNC. They heard the tape which confirmed the stop payment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fba46bbc51c44e73af008238e20390bc
encoding: FLOAT32
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{"chroma:document": "Delaying tactics used by PNC. Despite the fact that I have their statement in front of me, and they are calling me on the phone number of record, they insist that they send me an email and then call them back in order to just talk with them about my account. Also, NEVER establish a checking account with them just to service your HELOC or mortgage account - once you pay in full (over $400k, my second HELOC with them) they will then start charging you low balance fees of $15 per month and drain your account BECAUSE THEY AREN'T SMART ENOUGH TO TIE YOUR ACCOUNTS TOGETHER, AND REALIZE THAT YOU'VE PAID YOUR ACCOUNT IN FULL!! Total ** up mess over there."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8d9ad35c0474f42a48e9e66edc2e373
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{"chroma:document": "Truly the most inefficient antiquated bank ever. I tried to set up automatic payment and after 4 phone calls, a mailed letter (they don't take email) and 45 days, I closed the account as I couldn't get a reply from \"underwriting\". Let's make sure this is correct, I want to automatically transfer money from my checking account to pay a loan and they can't approve it??? Nice folks in the call center but the bank is weighed down with procedures other lenders don't have. After moving my loan I still haven't received a single communication. Dinosaur Banking."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8176f7e8aec94a71be197f89b477aee9
encoding: FLOAT32
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{"chroma:document": "My wife and I requested a simple HELOC renewal to take advantage of a lower interest rate and now five months later we had to abandon the entire renewal because of significant incompetence by PNC Bank's underwriting department. As a result of the treatment received from PNC we moved all of our personal, business, retirement and insurance assets to another institution. We will be closing our loan out as well soon. This was a tough decision because we really liked our personal banker but the level of incompetence in the loan process was too much to overlook."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30d2059e99c54ccdb9a76befcf1b9910
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{"chroma:document": "Started and told that I was approved. Gave them all of the documentation that was required and at the very end after one month told me that the loan was canceled. (Debit to income.) We receive annuity and pension payments that could not be used because it is in my wife's name but my debit is shared with my wife. If I would have known that I would have never applied. (Waste of time.) Went to Members First for Equity Line and was approved the same day. Do not use this company..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f19fc675183f4f5e8b1760454e88b818
encoding: FLOAT32
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{"chroma:document": "PNC bought my mortgage. It turns out that the bank is only able to accept payments via paper coupon via US mail. This process is antiquated and does not give me flexibility to make multiple payments from my checking account to reduce my rate cost on the loan. PNC should not be in mortgage servicer business if they are not able to offer the payee same flexibility as the other services can. This is a Horrible experience!!! I just cannot imagine what this bank would be as a regular bank - I am now stuck with them for decades and wish that this institution would have modern banking technology. If you have choice in banks - I urge anyone to choose any one else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 33ebeed518cb46f8b3e9182fbed11b52
encoding: FLOAT32
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{"chroma:document": "Worst of the worst, called twice today and was on hold over 20-25 minutes each time just to talk to someone. My loan application was declined \"unable to verify employment\" after I provided 2 pay stubs dated within the last 30 days and the phone number to the corporate office for my employer. They couldn't explain why and said that the application was closed and I should wait 60 days and reapply. Don't waste your time with these idiots."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a45b7104b9e4fa8b8fc85e54de30b86
encoding: FLOAT32
metadata:
{"chroma:document": "Why would they not advise a account holder that a PNC check deposited into a PNC account would have a hold? So disappointed in this Carbondale, PA branch. I am not a risk to them whatsoever, I have never cost them money but yet they can sit on my deposit for a day and make interest only to tell me \u201cI sorry there is nothing we can do\u201d. Meanwhile I have to deal with the embarrassment at the grocery why I couldn\u2019t pay for groceries. Are they going to pay me interest on my credit card that I paid with? NO."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 65bcb29ba0ba4c1fa30501ce0e3f4c58
encoding: FLOAT32
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{"chroma:document": "This bank messed up my whole life savings due to a teller not paying attention. I went in on Saturday and showed them my PNC Auto Loan check and asked if we can get a certified check instead to be used to buy a car because the dealer will only accept a certified check. I got the certified check and paid it the dealer. To my surprise, the whole funds for the car amounting to $34,0000 was taken out of my checking account instead of the loan financed. My whole savings and planning for retirement ruined by a teller who didn\u2019t pay attention to what we needed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e8f9958ae4e497f856c335ad1482d9e
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give PNC NO STARS I would. After reading some of these reviews I guess I am just yet another dissatisfied customer. Every time I deposit money into my account...or should I say a check over $20, they flag the check and flag my account and hold the money for as long as legally possible. The checks I am depositing are coming from businesses, not random personal checks. I am done with this sorry excuse for a bank. I recommend them to NO ONE! Don't walk away from this so called bank...RUN!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 63db55173b354fc0b5544058c9a7d083
encoding: FLOAT32
metadata:
{"chroma:document": "PNC had some sort of issue today - the account I have been using for 3 years, the user id and password no longer work. Got locked out of the account. Attempted to contact them to get it reset, as per the website instructions. Upon calling into their system, provides them SS# for 2 people (it's a joint account), debit card, pin #, user id, user id password, recent transaction information. Rep will not let me reset the login since I am listed as secondary on the account, even though it's my paycheck, and only I use the account. Want me to take a non-English speaking person, give them the answers to their access questions, and call it with the 2 of us online. Security is one thing. Closing my account is another. I have every single piece of information they need and they will not let me access my own $. Customer - closing account in the am."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 95d7a82a67ac4188b521530b5437ee3f
encoding: FLOAT32
metadata:
{"chroma:document": "There's a reason why we closed our accounts with PNC Bank. Came into one of their branches to cash a check which was drawn off their customer accounts. Even though the money was in the person's account and the check was drawn on their own funding and there would be zero cost, they wanted to hit me with a $200 fee for cashing a check in. They knew who we were because we had a few accounts with them, one person knew us immediately, they pretended like we weren't in the system which is a lie because they have to keep us on file for 7 years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a4ff02eebbb446199fddbc9f0ae576e
encoding: FLOAT32
metadata:
{"chroma:document": "My account was overdrawn (by one day - the next day there was a direct deposit to make up the deficiency). There was $500 in the account at the start of the day, and four debits - $3, $19, $400 and $560. So, instead of paying the $22, and $18, and $400, and then paying the $560 last, they charged me $37 overdraft fee, each, for all 4 items."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a1c7ab2008f14f29a1f1f6b0f6b08f6c
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a loyal customer at PNC for approximately 10 years. Recently I became an LLC and had to open a new business account. I met with Pratik ** at the Ellicott City location and started the account. While doing this Pratik told me I should look into the Cash Flow Insight and the Clover options. I made an appointment with him to discuss these options. He did not show for our appointment so I met with his boss Alisa ** instead. She informed me that the Cash Flow insight was not a good option for my business and that I could talk with the Clover rep. Lisa ** to discuss that option. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a931279ab01e46be84b1e5093f085a59
encoding: FLOAT32
metadata:
{"chroma:document": "Ever since I started using this business there have been nothing but problems, beginning with on-line banking right up to making a payment. After spending nearly an hour trying to log into my account to make a payment, I was able get to my account, but it wouldn't accept my payment. After another several minutes with the automated system - not addressing my issue - I received a breathing person, who was kind but couldn't help me so I was transferred to an agent that informed me she was recording the call. WHEN I TOLD HER I WAS ALSO RECORDING THE CALL, I WAS PUT ON HOLD TWO ADDITIONAL TIMES!!! (She didn't know if she could talk to me if I was recording the call). Her supervisor finally got on the phone and advised she couldn't talk to me if I recorded the call, because she didn't know what I would do with the recording ---Good job PNC!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0987a0beb0c34b0da0cf7f3850493b25
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{"chroma:document": "I applied online for a personal load and provided all the requested documentation (application, pay stubs, tax return, etc.). I work for a company that had 14,000+ employees on site (with an additional 10,000 worldwide) so I know how easy it is to get lost in an automated phone system with our HR and employee directories. On the application I gave PNC both my supervisor and HR advocate's direct numbers & extensions so they could verify employment. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 916a2eb72ded4f908c43976dcb439c65
encoding: FLOAT32
metadata:
{"chroma:document": "PNC bought out the bank I was using for a Trust account. I needed paper records for the Trust. They were supposed to be able to provide this option, but never could. Additionally, the online records did not provide the details I needed. I called repeatedly and went to the local branch twice. They tried to help, but couldn't get the problem resolved. In each case they seemed mystified as they looked at the computer screens and said they didn't know what was happening with the account. They repeatedly changed options, account types, fees etc. I moved all the funds to another bank, except enough to keep the account open so records would hopefully be maintained. Now, they are notifying me they are changing my account again (seems I have no choice) to and account with a $15.00 monthly service fee. By far, the most problematic and fee happy bank with the worst service I've ever dealt with - in my life."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0103bb1bc04e4db49723c46a752f98da
encoding: FLOAT32
metadata:
{"chroma:document": "I spoke to couple of people one Named Alexis ** which identified herself as a supervisor the other I forgot her name but anyway I called to get interest removed from the account since I was under the impression that I had 12 months no interest. I think Credit Karma said 12 month no interest on purchases and balance transfer so I signed up for the offer. So I called the 1800 number. Explained my situation. The person on the phone told me the 0% interest only applied to balance transfers not purchases and If I pay 100% of the balance they would remove my interest. I told her fine so I moved money from my investments account to my bank to pay off the whole account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cc0a3036c29b490ebcfb07e0f025566e
encoding: FLOAT32
metadata:
{"chroma:document": "After more than 20 years with PNC, it appears they summarily cancelled my account without any known reason and then put a check for $100,000 in the USPS without any notification this was happening. I asked why they terminated the account (never any delinquent anything in 20 years.) All the customer service would say was PNC had no obligation to disclose why the account was terminated. Steer clear of PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3a03d1673ec14013a26e32f846ada02c
encoding: FLOAT32
metadata:
{"chroma:document": "My car loan with PNC Bank is not due until 10/30 and not considered late till 11/8. The bank called my work on 11/1 asking to speak with me. I returned their call and it was about me not making my payment. It's 11/1! and not considered late till 11/8! Call me after 11/8 if I did not make the payment by then! Very highly unprofessional bank :-(!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b718f23f65004189ac70cedc261fddad
encoding: FLOAT32
metadata:
{"chroma:document": "Criminals. Manipulate pending withdrawals to charge overdraft fees. Purchases disappear or won\u2019t show up 'til days later. It\u2019s endless. Have overdraft to pull from savings if not in checking. They won\u2019t pull from it an give you an nsf. If there's one cent over what\u2019s not in your account you have no time to correct it. Highway freaking robbery. I have all my statements. Will be in line when another.. yes another lawsuit comes along for overdraft abuses."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fcb5d9bba54e4067a950f73255dfc60d
encoding: FLOAT32
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{"chroma:document": "I can go on for hours about how horrible this bank is. But the most important part is they will steal your money with FEES on top of FEES with no consistency in how and when they charge these fees and even if you bank with them with no trouble they will not return any fees! I requested an account closure with a positive balance. Removed the couple dollars left as they instructed and they left the account open. Charged me fees even with me calling everyday speaking with managers to promising me the next dept can def help. MORE LIKE LET'S LEAVE IT OPEN AND GET THIS GIRL AS MUCH FEES AS WE CAN GET OUT OF HER. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 62846d74ff324b528c8db3a2566597bf
encoding: FLOAT32
metadata:
{"chroma:document": "Resetting the password is so regular that it's more time than shopping. Apparently on Android devices the password is saved with an ongoing reminder feature that overrides the password by replacing it with your security answer while answering security questions. Out of 20 plus banks, PNC is the only one I've used that's frustrated me with this problem. I'd close the account if the benefits weren't that good. Fortunately they are but it's not easily manageable and no effort is made to fix this after reporting this multiple times."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 77050124ef9f421487cff777c9ca5ff1
encoding: FLOAT32
metadata:
{"chroma:document": "PNC has the worst customer service. They give you the runaround and just steal your money. Please don't waste your time or money. When trying to get a loan or open a account they will tell you all of these superb advantages and they are all lies to get your business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 656e450aa4f34db4b6c83a1568782a52
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{"chroma:document": "PNC can be classified as the most well known bank in the Pittsburgh, PA area. I was with them for about five years, I had some issues with them, and transferred to a new bank. I decided to give them another chance and signed up with them again in January. When I signed up in January, I was told the student virtual wallet account would be the most beneficial for me. I was only in college for another three months at the time and I didn't think it was a good idea but the woman sold me on the account so I opened one. I now learn that I need to have this account open for 6 years or I will be charged a penalty fee. I was not made aware of this at the time of opening. I was told I could change it at any time. I have learned that banks have sales goals so I guess this woman was just focused on her sales goals and not what was best for me. STRIKE ONE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 74fc67e32d9d4d88b733b62144f17f6a
encoding: FLOAT32
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{"chroma:document": "PNC Bank is not a good mortgage lender. They don't keep up with paperwork. House was foreclosed on even after the payments were caught up. Can't get in touch with them and they don't return phone calls in a timely manner. Has accepted mortgage payments that were only 4 days late and still foreclosed on my home."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ac00e8149ba74b48b7cb91f076ed3c85
encoding: FLOAT32
metadata:
{"chroma:document": "Over the last 20 years, My companies on average ran $500,000/mo through this bank. Some companies are larger and others (such as the property holding company in question) have few transactions a year. Because less than 10 payments are made in a year all transactions were done online. After 9 years of no issues, this year PNC send a tax payment on the day it was supposed to have been delivered and it did not make it to the municipality until 5 days after the deadline resulting in a large penalty. I called and reported the issue to the dept in charge and they said they would take care of it. I reminded them that additional penalties would accrue if not handled by the end of the month and offered to pay the penalty while it was \"being handled\" to avoid further charges and was told not to do that. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 83bc631fc02b4740b1462e7dccd7c04f
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{"chroma:document": "I secured a loan through PnC a few months back for a car purchase. So far so good, we had some issues with getting a pin set up for auto payment. Long story short we figured it out and got it working. That I don\u2019t mind. What grinds my gear is for a couple of months I had to pay by phone until then, of course I understand there is a fee with that, again don\u2019t mind and was told and advised there would be one. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53cea93e63b64227bd76e3373c699d59
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{"chroma:document": "Claims department manage the requests and dispute without NEVER communicating with the customer. You call and customer service never have concrete information and always says \u201cclaims department is working on that\u201d. I request several times to be called and give me an explanation, never happened. The bank forgot the money on the account belongs to the customer and a claim or dispute is at the end the customer money and needs. This is simple. PNC have the WORST customer service and claims department, they can\u2019t care less. This is simple, look and the reviews and you will see what I mean."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53f58c18804c4f9493284483e3cff391
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{"chroma:document": "Six months ago someone stole two checks we mailed in a US postal mail box and fraudulently cashed them. The employees of the branch we use were very courteous while we filled out affidavits and police reports etc. However, the main office has failed to even send a letter acknowledging this and even though we're told our money is secure with PNC and they will cover this amount, six months later have not heard anything. I think six months time is a little extreme to wait when they let this happen."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 06eca1c613c846eeb4b1a6fd76cb9f2a
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{"chroma:document": "I am a very experienced credit card user, and a Chief Executive of a mid-size company. As a new customer to PNC Bank credit card, there was an error in address on the first statement, of which a $25 charge was incurred however our company never received a statement with a due date. The following month, of which of $14K was spent, a charge for $39 was added to the invoice. As has been my experience with every other credit card service I have used, some courtesy would be extended in the name of customer service, to eliminate the initial late fee due to the mistake (which was from the PNC Bank) for sending the statement to a wrong address."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: abe3493843734f408b5f93b86375b7d6
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{"chroma:document": "I use to be PNC customer but then switched banks because PNC would charge me a bunch of fees all for just checking a balance when I had a PNC account and THEY were overdrafting my account. I am no longer a PNC Customer. I switched to Key Bank. When I was coming back from filling out paper work for my new job I had checked my balance at the ATM at the T Station (Pittsburgh's Subway transportation), and it was owned by PNC. Now I did not do a print receipt because last time I did a balance check and did a printed receipt I was charged $10.00 for ONE TIME and there was no mention of a fee. Again there was no mentioning on the screen about a surcharge or a fee."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e1a2a6e96668438c814425c45d5ec4e4
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{"chroma:document": "Why would PNC steal from a good customer with a high credit score? Pre-approved for Core Visa with excellent odds. But no way.. PNC is not a company that deserves your business. I started a loan account with PNC in July 2018 and in Jan 2019 they started double billing me. Every month from March to July 2019 and would not stop...even I after I paid the entire amount off in May of 2018. Then I got a letter from them in June 2019 saying I'M owed a refund. PNC stopped payment on my refund check and still has not made account right. I have made 30 phone calls. Avoid PNC at all costs!!! Autopay terror paying once is not good enough. It just won't stop. I will update this review when PNC stops their criminal behaviors and return my refund they chose to reverse. Filing of FDIC complaint or lawsuit is certainly gonna be next. Consumers need protection from banks like PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2bfd6bef76a4161b7452b4eba3187b7
encoding: FLOAT32
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{"chroma:document": "No, No, and No. DO NOT put your hard earned money into their hands! I had 2 accounts with them. The remaining active account is about to be closed by me, because I honestly cannot take anymore. This bank is horrible!! Not only have I paid $100's, if not more, in overdraft fees, but they also decided to close the account I don't actively use because THEY overdrafted it. Then they have the nerve to charge me overdraft fees and place a debt on me. Nobody told me this was going on, and trust me, they had their chance when I had to keep calling about the main account constantly having money disappear within 24 hours. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5dc90382db194fc3aaf1564aa1cebe52
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{"chroma:document": "PNC just stole 36 out of my account! Charging overdrafts when I indeed had the money in my account!!! They made me go negative with putting a overdraft fees on me overnight and of course they won't give me back money. They are thieves and con artists. I'm moving my hard-earned money to a more trusting bank. Thanks to PNC stealing my money, They said I have to 10p to bring my account under the negative balance. Every time the day of the deposit, I get hit with a overdraft fee. But it's been times my account was negative 2 or 3 days and I didn't get hit with a overdraft fee. I don't trust this bank. Some rip offs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d6bc553153cf49358272eca93e9e9246
encoding: FLOAT32
metadata:
{"chroma:document": "PNC just stole 144 out of my account! Charging overdrafts when I indeed had the money in my account!!! They made me go negative with slapping 4 overdrafts fees on me overnight and of course they won't give me back money. They are thieves and con artists. I'm moving my hard-earned money to a more trusting bank. Thanks to PNC stealing my money, I now don't have enough to cover my rent. I don't trust this bank. Stay away!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a3c6ce59ea6544f391128fba8f7734d2
encoding: FLOAT32
metadata:
{"chroma:document": "PNC bank refused to remove a $27 late fee when I had over $10,000 in my accounts. I am absolutely shocked that this nationwide bank would treat a customer this way. They charged me a late fee even when I had plenty of money in my accounts. I explained this to several people at PNC. Victoria **, Ashley and then the main supervisor who also told me her name was Victoria. I explained to these PNC reps that it was not fair to charge me a late fee when indeed I have plenty of funds in my account. They still blamed me for their error."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7b1501837286455f97e4e5779737dc8f
encoding: FLOAT32
metadata:
{"chroma:document": "PNC Bank Credit Card Department has charged me Fee's on top of Fee's for one transaction where I accidentally chose to Bill Pay instead of transfer. I was charged two $27 fees ON TOP of a $36 Fee. This all happened because I used the Pay Your Bill Today function which tried to draw my payment from my SPEND (Checking Account) to pay for my Credit Card bill- The accounts are LINKED, therefore, as a consumer, I should have received an error when trying to process the payment that would read 'insufficient funds' to process payment; however, they still put the payment through and therefore incur numerous fee's such as the bounced check fee and returned check fee. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 88067e2b18794bf78ed65a9436087e74
encoding: FLOAT32
metadata:
{"chroma:document": "This bank thrives on charging you fees and they have left fee waivers to Artificial Intelligence. Once the computer denies your fee waiver request, there is nothing you can do; not even the president of the bank can waive that fee for you. They send you an alert that your account is overdrawn at 1am when you are asleep and charge you the OD fee at 8am. I realized my miscalculation and deposited a check to cover it on Saturday but my account was overdrawn on Midnight on Monday and even though the check deposit from Saturday was pending till Tuesday morning, they went ahead and charged me the OD fee and told me the money was not in when the account was overdrawn. Trust me they are fee sharks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4bb1e9b851be44f1af1099f8b3e6c3c8
encoding: FLOAT32
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{"chroma:document": "I have been banking with PNC for about a couple of months now. I do not like they services. I don\u2019t even have overdraft protection for my account which they still pay thinking you ask them not to & charge a fee of 36 dollars plus 7 dollars a day your account is overdrawn. No other bank does that & that is highway robbery & I think it should be illegal. I will be closing my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: adc9ddca5e3448d2a230dcd4758c24ae
encoding: FLOAT32
metadata:
{"chroma:document": "I have had this card about two months. Their \"online banking\" is, to put it mildly, Kafkaesque. After hours on the phone, wasting hours of my very limited time in my busy season, I still cannot view my full balance nor make payments online. The newest development is that I will be mailed possibly my fifth online banking PIN, along with the others that led nowhere. I'm locked out of getting a PIN over the phone because of these previous failures of their system so now have to wait \"3-5\" days for ANOTHER PIN. Then Call back. Rinse. Repeat. I CAN log in and see \"some\" of my account, the past month. But can't pay it nor see my entire balance. To get that, I need to speak to a representative. What the purpose of this \"semi-access\" online banking portal is is anybody's guess."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7fb74f9306c0453488d8616ab7747f03
encoding: FLOAT32
metadata:
{"chroma:document": "Every single time I think I know what my balance is, they regularly make transactions disappear and then reappear days later to make you overdraft. I watch my acct like a hawk and verify as I spend, it's a lot of money coming in and out. I've never had this experience elsewhere. They will do absolutely nothing to help you once they get their fees. It should be illegal to make transactions for goods or services you already have just disappear to make you think you have more money than you do. For example, had close to $2800 go in... And I do write transactions down myself to a certain level, to where I think I know what I have left after bills and what's pending. Then I'll go spend what's left never noticing an increase in balance because it's not drastic as all the charges process.. But I watch it closely.. Then suddenly I'm negative with a fee or multiple fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 447582037fbb45798ee239eca53ceb66
encoding: FLOAT32
metadata:
{"chroma:document": "I called PNC Bank because I couldn't find my automatic payment information that I set up. It is the 15th of August and payment should have been taken out of bank account, funds still there. Called customer service number, was on hold for 10 minutes the first time, and got disconnected. Second time I am currently on hold for 45 minutes with no one coming to help, with a stated wait of 5 minutes. Tried calling on another line to see if someone is even in mortgage department and got put on hold again. I just need to know if my mortgage is going to be funded through my bank before late fee added, I tried just making a payment on-line and it states that I can't make one because one is set up. PLEASE ANSWER PHONE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 892c35f4420c4c8797e9fe81e4663aa6
encoding: FLOAT32
metadata:
{"chroma:document": "I went to the PNC Branch to open a Savings account versus a Checking account, since I did not plan to use the money. The branch representative kept pushing for me to open this \u201cspecial\u201d type of Checking Account, so after repeatedly saying I want a Savings Account I reluctantly opened it. A family emergency involving my mother came up and I had to spend about 99% of the money, which dropped the balance below the $2,000 threshold for monthly fees being waived. If the representative would have listened to me and opened the Savings Account like I asked, I would not have been charged $90.00 in fees, because my account balance would not have been an issue with the Savings Account I requested."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa31233ed8394e29a01adef870952bd5
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a customer for a very long time. I've been using online statements, their phone app and checking account....I've been there before they were PNC, I have not left and was a loyal customer. Somehow things changed...just last few months things have changed. I can see online every time I use money and see it deducted and see how much I'm left, and I look several times a day and every day. It use not matter the pending amounts cause they would deduct from total. They still do but the pending amounts now stay pending for several days, sometimes a week and then when it settles you're now negative and when you look down your statement the amounts are not the same. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 01261fac9de44ef585914186bc5c5b12
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is awful and has never helped me in a single thing that I need. I have a debit card with them and it is constantly put on hold (suspected fraud) and they make me call to verify, every single time. TD bank doesn't make me call!! I also recently put in a credit card application with them and the process has solidified my terrible view of them. I have to call their department to verify information (instead of online like every other bank) and instead of connecting me with the person I need to speak to originally I have to verify my info to 4 separate people before being helped. My last call with them I was on hold for a half hour, they gave no indication of how long the hold would be and I sat on the line just to tell them my name/social/address so they could push my application through. I honestly hope I get rejected from this credit application so I never have to deal with this poorly managed bank and incompetent customer service department ever again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c1d4a1d25fe9457b829501c07a9b1f72
encoding: FLOAT32
metadata:
{"chroma:document": "My experience is that PNC is the worst bank for both personal and business accounts. Here is why:"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 85488e161186425382588a1d4186dfcb
encoding: FLOAT32
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{"chroma:document": "I have a home equity loan with PNC Bank. In April I made a payment on April 2 for my April payment and a payment on April 29 for my May payment. PNC bank did not apply the second payment to April but as an extra payment against the principal amount. Then they charged me late payments on my May payment. It is now August and this matter is still not resolved. Neither the corporate office or my local branch have been responsive and the Escalation Department refused to return my call. I would NEVER recommend this bank to anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9cb020ee1065495d94c43558d1b159fe
encoding: FLOAT32
metadata:
{"chroma:document": "The bank has both my retirement benefits and my social security benefits deposited into my account which is more than my previous bank and credit union did for me. It helps me to pay my bills on time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 47a7c098d47d4d60b8fc87ec16ea5703
encoding: FLOAT32
metadata:
{"chroma:document": "I was a excellent customer. Paid over my minimum personnel car loan since 2015, then worked very hard to get this loan pd off 1 1/2 yrs early. Excited and anxious to hold that title in my hand and they lost it! Of course easy to say postal service lost it. I waited over 4 weeks to call and find out the disappointing news. Now I wait for over 1 week for them to send documentation so I can out of my own pocket get a new title with the BMV. Why do banks think it is ok to send such an important documentation such as a title without registered mail! Will never do business with this branch again. Beware! Request registered mail for Car titles, it doesn't cost that much to give great customer service, esp. with the money they make off of us. Yes, so easy just to blame the postal service and go on....I have never had mail lost before, strange it happens now!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2dae1225c3bf45cabd90710e84906ce6
encoding: FLOAT32
metadata:
{"chroma:document": "Awful bank!! They have so many hidden fees it absolutely awful!!!! Do not bank here. They will rip you off with fees. I had a fee on my account that was a mishap from me. A honest mistake and I called right away because I was aware of it and they could not help me because it was a human error. Are you kidding me?!! They were not good about being professional at all. They were actually ** acting like I was stupid and kept saying the same thing every time I asked a question. They kept repeating themselves like it was a recorded line. Bad business PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b36e5a00979a4377bdfd792aa6856e9b
encoding: FLOAT32
metadata:
{"chroma:document": "I was promised that total free checking account for my business but later I found out there are many types of hidden fees from this bank. It charges you for paper statement fee and you can cancel it. It charges you $10 per month for no reason. I don't usually read the small lines of text when I open a bank account but I got bitten. It also has many other types of fees I don't even know what they are. Furthermore, it charged me $50 for closing accounts. It is the worst nightmare I ever hand with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4aa71d38a5734c5ab6d568dadb4c235b
encoding: FLOAT32
metadata:
{"chroma:document": "PNC charged off my account as bad debt, after I had years of excellent account. After I deposited my Federal Income tax return check in the ATM May 1, 2019, they did not process it. Escalation supervisor said, because I had good account, she allowed $500 of the larger amount of the return check transferred to my credit card while full check was traced. Meanwhile branch supervisors gave me wrong information for weeks. One told me I had to wait until returned check processed through mail, another told me I could request an image if I walked in a branch and have my full refund check cashed. Then another told me that was wrong info and that same day, another told me they sent return image check to my previous address (not to address on Federal check where I presently lived). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5874b0be7768460f8480582eb7eab46b
encoding: FLOAT32
metadata:
{"chroma:document": "I really like the type of accounts PNC Bank offers such as Virtual Wallet. I set up a checking account (spend account), a savings account that can also be used in case I write a check or overspend that can be transfer to the spending account right away without an overdraft fee, and a savings account where long term saving can occur by putting money in and not taking it out until I want to take it out. I uses virtual account with debit card all the time and I have checks just in case of merchandise that does not take a debit card such as girl scouts selling cookies or the school selling candles. I like it because I do not carry cash around which I know I would spend if it was there."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8fc5afc459a6441199bf19a83aff9413
encoding: FLOAT32
metadata:
{"chroma:document": "I have a mortgage with PNC, they let someone change all my personal information, my sister in law who was taking care of my payments because my brother is on the Deed. The mortgage became 4 months behind before I found out. PNC told me they have recordings of my sister in law changing my address, email and phone number on August 5, 2018, in November my sister in law told PNC I was fired from my employment and then in December my sister in law asked for a payment plan. Pnc told this to me. I was never fired. I am retired and PNC has my retirement award letter proving it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 19e9cdfde7e541008b7e954905b1775e
encoding: FLOAT32
metadata:
{"chroma:document": "The Staff at our local PNC Bank are very helpful and always make us feel like valued customers. We use the bill pay app and are very happy with the ease of use and reliability. We also use their facilities for safe storage. We do use the PNC credit cards. We avoid their savings accounts because the interest is very low. Otherwise we are very pleased."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4f1d4c53f6f941e0bf813624d72f7df3
encoding: FLOAT32
metadata:
{"chroma:document": "My experience here had been horrible. Their system doesn\u2019t efficiently update for your activity, so you can\u2019t really keep track of your account. It's literally all over the place. I was charged twice for 2 transactions where I had to file a dispute. I wasn\u2019t aware of the small negative balance. It didn\u2019t show up until I was charged an overdraft fee. I put in money the same day to cover the negative balance and still got charged another over draft fee. Customer service is horrible in helping, don\u2019t even bother! They can\u2019t help you. It has happened to me like 3-4 times."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5b291f781c2a43668df547532a2b6b52
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{"chroma:document": "I\u2019ve dealt with a lot of people in customer service and I use to work in a call center so I know the job isn\u2019t that hard. When I called I was told one thing would happen with my account and there would not be any overdraft fees posted. We got everything sorted out! I wake up this morning to $108 in overdraft fees! I call back and am told I will get a call back, never do. So I call again and they say the same thing. Never get a call. I ask to speak to whoever is in charge and this person was very rude and said \u201cShe doesn\u2019t want to talk to you\u201d. I am annoyed beyond belief! I just want what said was going to be fixed!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f04a408bd91e4b56963d4921e9a014e9
encoding: FLOAT32
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{"chroma:document": "I've been with PNC for over 20 years. When I would request a courtesy refund of an overdraft fee, I would be told they could not issue a refund. After further review on their policies, I was able to find that they are required to automatically reverse the fee if a deposit is made the next day and if the amount overdrafted was less than $5. When calling the local branch, or visiting, I would get the same csr who would scold me instead of thanking me for being with them and offering additional tools to help. I was able to finally get the fees reversed after speaking with their 800 number and informing them of their own policy. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3dfdd4d1b508420f80ce4d116589056c
encoding: FLOAT32
metadata:
{"chroma:document": "I would have given PNC some 5's but one of local branches is inconsistent with customer service and I have said as much to them. They were great when renegotiating a home equity loan I use as a line of credit. Same when we renegotiated a mortgage on one of our rental properties."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9eb59d050afd46338b15f8ba21125ca6
encoding: FLOAT32
metadata:
{"chroma:document": "Bought a car. The sales rep sent it through PNC bank. When coupons came for payments it stated automatic late fee set in on payment even if your payments aren\u2019t late. I spoke with attorney on phone who said they could not by law charge late unless your payment is late. Waiting for written reply from them on why this is set in place to give to attorney. STAY AWAY from PNC bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5bc5369939104ee38423920a918d4dd1
encoding: FLOAT32
metadata:
{"chroma:document": "Opened our non-profit account in March 2019 because of their account features. Everything was fine until we were receiving a $20,000 donation. I called to make sure no holds would be associated with depositing a check because our donor wanted to know if they should rather provide us with alternative method. PNC assured us there would be no issue and no hold as long as the check is for less than $50,000. So, we make the deposit and the next day when funds were suppose to be made available, I get a phone call saying the check has been placed on hold. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b4afdb36d69e47bb9df2cbf1ed929926
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{"chroma:document": "I have a business account with PNC that generates over 1.4 million a year. Submitted a franchise fee of $1000.00 in April that was processed through their bill pay program. When it arrived in Las Vegas someone got a hold of check,changed the name and address and cashed it. PNC has a copy of the check with the person who stole it and has determined that its not their problem. So much for standing by their customers! They get a 1 star because there is no Zero. Sonny **."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30b4387fff614271a8cd52e2e9056570
encoding: FLOAT32
metadata:
{"chroma:document": "After waiting 40 minutes to speak with a representative, I spoke with Danielle. She was not pleasant or friendly. After verification, I had to debate if she could notate my account for a payment I made at the branch. She could care less. The payment was not late but after 40 minutes of waiting I'd prefer the notes confirm the reason for my call. Her response \"I guess I could put it in the notes\"... PNC, please improve your customer service!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 291a28c49027406c9f520162df3bd9fd
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{"chroma:document": "I applied for a home equity line of credit. I submitted the required documents. On the 9th of July, 2019, I signed the final document at local branch of PNC. At that time I was told, I had to wait the 3 day required time. This I understood. After the 3 days, money was not deposited into my account. Upon contacting the loan department in Pittsburgh, I was told the money wasn't available yet because I didn't request that I needed the money immediately. I've never heard of this practice. After numerous phone calls and talking to numerous personnel, I was told \"booking\" wasn't completed yet. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 78bfd0a134594bab8d86a88529adf674
encoding: FLOAT32
metadata:
{"chroma:document": "Avoid this bank. Customer service sucks. Their systems don\u2019t update like they should. They keep moving money from my reserve account when clearly there\u2019s enough money in checking but since they use some outdated systems it never reflects the right amount."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66bb1615d92741e0ab2cc55ab2fd3bd3
encoding: FLOAT32
metadata:
{"chroma:document": "After two reps and 40 minute wait, \u201cmoney manager\u201d could care less that I\u2019ve been a customer for 50 years at various PNC predecessors and since their takeover. Asked him to waive a $36 overdraft fee on an account I usually diligently monitor, because I overlooked one check my wife wrote. Asked as a courtesy, but all he quoted robotically was that it was a \u201ccorrect\u201d charge by the bank. I guess they are not making enough on their investments, so need to squeeze us. Sad to see real personal service forgotten. Another issue: convenient branches are disappearing, and hours curtailed. Time to find a bank with more heart, if that is at all possible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f9ed7bfcc82344bcafe3f4b3f58abad9
encoding: FLOAT32
metadata:
{"chroma:document": "Worst customer service ever. I attempted to pay on my home equity line in the bank and the teller could not figure out how to make that happen. I then attempted to do so by phone, again no one could figure out how to make the payment happen. Time for me to move on and find a bank that actually wants me as a customer and will provide customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cade21bd24e342f487901fa0fabe07b4
encoding: FLOAT32
metadata:
{"chroma:document": "I have had a PNC account for over two years, I've never overdrawn with PNC and I don't have overdraft protection,..I've been the victim of identity theft prior to opening this PNC account. That was told to the branch manager. After suspicious activities I wanted to close the account and open another account at PNC. I told both places (the same company) sending direct deposit checks of the new routing number to the new checking account. It was before a holiday and the weekends coming when I asked why one check the week before went into the new checking account and then later I asked what has happened to the other check. The teller said it went into the closed account. I asked the teller why. THEY SAID THAT SHOULDN'T BE POSSIBLE AND AUTOMATICALLY SENT BACK IF I CLOSE THE ACCOUNT TOO SOON. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fae5d05809f04664bce70a3802b2b7ca
encoding: FLOAT32
metadata:
{"chroma:document": "From day one, the entire mortgage process was horrible. They don't value you as a customer. They made me jump through so many hoops and so much red tape. I should have been on their payroll. I was putting in so many hours photocopying documents and paying to fax and mail document after document. The mortgage loan officer was not helpful, and showed no concern to my struggle. After getting the mortgage they were late paying my property taxes, and their website is a black hole. You cannot find a log in portal for your mortgage and their customer service is beyond useless. There may as well be untrained 5 year olds staffing their customer service line."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d3288efae0d54773931f10eeec3c238e
encoding: FLOAT32
metadata:
{"chroma:document": "I like PNC Bank but their mobile banking app is the worst!! It is down about 50% of the time I go to use it. Constantly getting the \"Out of Service\" banner when I go to log in! Frustrating! It's time for PNC to figure out the problems and get with the modern age!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bcc681282bab44bba1818229c3e82f65
encoding: FLOAT32
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{"chroma:document": "I had opened an account with them and was suppose to have my SS sent to my new checking account. (I was moving to Florida and the bank I was using had no branches in Florida.) The paperwork for the SS was never sent in and so this never happened. I got charged and charged for breaking their rules\" out of their Corporative neglect and mistake. I went into the bank to talk with the manager. She looked at the papers, asked to see my card and shredded it. Then looked up and said, \u201cNow you don\u2019t have an account.\u201d I had deposited $500 in this account. $100 only for the checking and the rest for this Statement saving and according to them I also had a reserve checking account without an checking number or checks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2724151250694150a134b7a2f2ef87c7
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{"chroma:document": "Stay away from this or any PNC Bank credit card. They won't post your payments, don't matter how many times you call, so they can charge late fees. Just closed my credit card account today. They will scam you and take your money. Solange **"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 51813e2d129b4d3393e6d43e932cdb4c
encoding: FLOAT32
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{"chroma:document": "A representative of this bank came in to my job`s orientation, offering $200.00 free to open an account, with nice details. I was wrong to assume this would get better as I listened. I already have a bank account with another bank and have for many years. I have no outstanding car loans, live in a paid for house and have a driver's license to match. My job had to have a decision on approval of me, or not, with PNC Bank before I could go to work, in terms of how I was paid. I had to repeatedly call the bank until I found out in the 2nd day near close of business. I also don't have any outstanding loans. I've had 2 overdraft totals in 18 months, both just under $10.00. One of those being at the same timing from my own bank as I was trying to get approved for PNC, and was denied. I was zonked with being told that I was denied an account. Don't do business with them is my advice."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e125dc58afbc47fc92a0fff4676a0e0d
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{"chroma:document": "PNC has give me the run around about getting my money back from the ATM. I deposited 700 dollars into an ATM to be preloaded to my smart access card and it continuously was counting my money and didn\u2019t deposit but continue counting and read error and spit my card out so I then went inside and manager told me where it was an smart access I would have to file dispute and I did then I received letter that said no transaction made or record of, then I re-did my dispute because money still wasn\u2019t in hand. So I ask to see cameras and they said dispute people looks at those. I still don\u2019t have my 700 and either someone else pocket it or ATM service guy is a crook. My next step is a lawyer and a police report because being the amount is consider a felony charge. And something needs to be done."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cda6cb65f1484a9498e1fb4ebfb59c99
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{"chroma:document": "I made the mistake of over drafting a couple of dollars. As I went through my day I made 4 transactions. 144 dollars was charged in fees. As someone who lives off 8 dollars an hour, avoid this bank. Going to be great to not eat this week... Heartless people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f027e8a29c4145318501e70e302ce8aa
encoding: FLOAT32
metadata:
{"chroma:document": "Employees seem to be lacking a lot of intelligence. Also it is not recommended for foreign investors to open bank account there. They are discriminating against foreigners. They will get in trouble with Security and Exchange Commission."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e6a1aba2a8a243b08c7b205f182e3b88
encoding: FLOAT32
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{"chroma:document": "I had some money in my account and PNC Bank took my money. I\u2019m going through a financial situation and they took more than the monthly fee. Usually a bank takes a 1.00 from your account but no PNC Bank took all my money. Never again will I ever deal with this bank again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f580dd391cb841fe8b48e69fc3e0790a
encoding: FLOAT32
metadata:
{"chroma:document": "I have had issues with them before but not quite this bad. My husband pays my credit card bill by mail. It is set up to be paid monthly from his account to mine. They consistently get the check on Friday but do not credit my account until Monday. This results in finance charges when not paid on time. Apparently they can\u2019t credit my account on a Saturday or Sunday? Ok, if that\u2019s not enough, they have no way of knowing when a check comes in the mail. If the bill is not with it they apparently send it back. They have no system to tell what money comes in when. I have spoke to about 12 different people this week and received 12 different answers. They have been trained to lie instead of finding an answer. This was the last straw. I will be changing banks. If I can\u2019t trust them to tell the truth, why would I trust them with my money?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 72c924451cc84bba8e25b8dd45c11bfa
encoding: FLOAT32
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{"chroma:document": "I have been a customer for over 15 years with PNC. A while back I was dating a man that said \"come on my account, if anything happens to me you can get money out\". I asked PNC to remove me from that account. Their policy is unless some is deceased names can\u2019t be removed. I had an account with them all by myself as well where my work checks went into. Needless to say yesterday PNC took the 3700.00 I had in my account to cover overdrawn fees in my ex's account. They refused to do anything about this and when I called my ex he said he reported the debit card stolen, which PNC refused to do anything about. All that money in my account was for my rent, my bills and food. And they didn\u2019t give a crap. The account was not in my ex's name. This is the worst bank ever and I hope they get run out of business. They could care less the hardship they have caused me. Don\u2019t bank with PNC Bank. This is how they treat their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa378da9244140419e95e2a6df080cde
encoding: FLOAT32
metadata:
{"chroma:document": "Customer service people are not helpful. Very young, rude and slow. This bank said my account was hacked but never notified me that I needed to update my online banking username/ password. One 5/28, I tried to log into my online banking. I was unable to log in. I bounced around to 3 different customer service reps to finally learn that my account had been locked on May 6th. At one point, the customer service woman told me I had received an email about the account being locked, which I had not. I searched my inbox to confirm. No emails from PNC. If my account is hacked or there is an attempt to hack my account, I would want to know immediately, not 22 days later when I am unable to log into online banking! Overall, I think the communications are very poor and this bank is not well organized. I would not recommend PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2912339488ce4e0588868536413c7f7f
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve had an account with PNC for ten years, never had any issues, until now. My social security number was stolen and someone ruined my credit. I thought my money was safe in my bank. I even alerted them to the issue. Incorrect, they allowed a company that buys out collections, even after they were removed from your credit report and records to clean out my entire account. As if that\u2019s not bad enough, they let them do it on the Saturday before Memorial Day... so I can\u2019t even speak to anyone for three days. I can\u2019t get gas or food or anything else I need because of a scam that this bank allowed. I have no idea how this is legal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0f84d22461184f8db578d33bd4e00150
encoding: FLOAT32
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{"chroma:document": "We have had a Commercial Loan for 15 year. I would never recommend or borrow from this bank again. It is the WORST lending institution I have ever dealt with. A red flag should have gone up when the Loan Officer was 20 minutes late for the appointment to finalize the loan. The Teller was extremely rude and act as if we were an imposition after we had driven 30 miles to a branch because we had to change our address and they required that a fax be sent... ON A DIAL IN FAX MACHINE (who has those). The never-ending automated phone system is a hassle to use just to get a payoff statement sent. We close on the sale of the building and our loan will be paid off Friday, can't wait. I will NEVER do business with PNC again, no matter how low their lending rates sink."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9494847af2a74831a4e290657d70f718
encoding: FLOAT32
metadata:
{"chroma:document": "Although I've been happy with the bank I currently use for my checking account (Regions), I'm in the process of moving to a different state where my current bank does not have any branches. So, I opened a checking account with PNC, and funded it with a check drawn from my existing account. The check cleared on the following day, May 23. My employer requires a voided check in order to transfer my direct deposit to the new PNC account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 24377fe9e1d347f4a08b5a5e3b356ade
encoding: FLOAT32
metadata:
{"chroma:document": "I did open account with PNC Bank and they offer me a credit card with 0% interest. When I looked at my bill statement it was a charge. Was waiting for answer for month, finally some ** called me and refused to open me 0% rate cc. I'm never going to be customer for this institution. Scammers, liars, not bankers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 08fdd4c35ba14bec9247dc539debdfbb
encoding: FLOAT32
metadata:
{"chroma:document": "This has been the most horrible experience I\u2019ve experienced in quite a while. I set up an account online. Nowhere that I saw on the website did it say it was going to be $25 so I didn\u2019t expect that to come out but OK that\u2019s fine. So I set aside time on my day off Saturday to go to the bank to sign to get my card and I waited an hour! After waiting an hour, I signed all of the paperwork and left. Fast forward 5 days later and there\u2019s still a hold on my account. I called customer service and they told me that the lady at the branch didn\u2019t fax over the paperwork and that is why my $25 that I deposited is still on hold and that I would have to go BACK to the bank and sign for the card again. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dbe6977226de4fb1a93d633b8bcb154b
encoding: FLOAT32
metadata:
{"chroma:document": "Tree fell through our house over six weeks ago. AAA Insurance took ten days to get money to us. PNC, as the mortgage holder, now has our money. Four weeks of calling DAILY, we still have no money. Every document sent in is wrong. They have never contacted us to help us get the required information. I can prove that they are just stringing us along. Documents that they have refused are now OK. Others that they have accepted are now wrong. Worst Mortgage company that I have ever dealt with. Will never do business with again. Consumer BEWARE of what you sign with this company. They claim to be protecting you as a customer but their process makes no sense. Have already spent $22000 of own money stabilizing home and they just informed us that they can't accept Contractors W-9 because they can't tell if he wrote 2018 or 2019. These people are insane!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c425bb10fe14b368df3bfb9800ae1a5
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{"chroma:document": "I recently requested to close the escrow account on my home loan - that process was a cluster. When I finally got approved, they wanted to charge a 2.5% closure fee. What a joke... Now looking to refinance with another lender. Avoid PNC like the plague."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8c75b485277463e84dc3c5e1fea6414
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metadata:
{"chroma:document": "1. DON'T WASTE YOUR TIME CHECKING YOUR BALANCE ON MOBILE APP. It doesn't accurately reflect your balance, either at the time of transactions, the next day or even after the transactions post. I paid 3 bills online after the 10 pm cutoff of the banking day, around 10:30 pm. The initial debits showed. By the next day (the same bank day as the 3 debits), the debits disappeared, leaving me to think that they didn't go through. One of the payments had to be done by 11:59 pm, the day I paid it. I called customer service, who could only say that they didn't see the transactions. They accelerated my situation. I was told that someone would call within 24 to 48 business hours. It was Friday, leaving me wondering about the account all weekend."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f60a9a29b6a4af58159ac1d8dc4da20
encoding: FLOAT32
metadata:
{"chroma:document": "I started my small business 5 years ago and have used PNC Bank from the start. The Columbus Indiana branch on 25th street needs lessons on courtesy. Every single time I\u2019ve had to deal with these rude people, I\u2019ve left upset so between this issue and all the service charges just to have a business account, I\u2019m just done! 3.00 just to check my balance from a business savings account. 5.00 to maintain said account. The list goes on and on. I have been to other branches and not had any problems as far as customer service and I don\u2019t have many issues with the app. It\u2019s a shame that one branch of rude customer service people can ruin it and so many service charges as well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff083fac95304cb0ae04e420aec3e7bf
encoding: FLOAT32
metadata:
{"chroma:document": "PNC wouldn\u2019t refund my money due to me miscalculating money cause of their APP said. I had the money in my account. Now ya I understand if this happened every week to not refund something but I also understand customer satisfaction as well and I\u2019m very unsatisfied. This doesn\u2019t happen every week. As I\u2019m normally good with math and calculating how much I have. Tired of the same issues every time with PNC taking an overdraft fee when I have money being refunded as is."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 26f8846a80b7426d8e7925b6d50f7377
encoding: FLOAT32
metadata:
{"chroma:document": "I would highly suggest using any other bank rather than PNC. I started a savings account to park money used periodically to fund CDs in another bank. Despite using the very same user ID and password as I use on two other banks the software at PNC repeatedly corrupted my password blocking my access. I repeatedly complained and there was zero improvement. Finally I got so frustrated that I called and asked to close my account. They were able to get me temporary access and I transferred all the money to another bank and thought they would honor my request to close the account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d23595bdfb4246549a961630dc819d3d
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{"chroma:document": "I have had nothing but problems out of PNC, being called to tell me my car loan is on Collection and pending repossession, even though my parents were on time. Very rude customer service reps. And the most infuriating automatic answering service, that if someone doesn\u2019t answer the phone in the first three rings it will hang up on you are you at spin five to ten minutes just to get the automated machine to understand what you want. I will never go back to this bank, this is just the most recent problem I have had with them. Type to get a refinance with a different bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6c748a32303b4952bc211d20abb3332e
encoding: FLOAT32
metadata:
{"chroma:document": "My PayPal account was hacked and $10000 was stolen from my PNC checking. PayPal didn\u2019t care. Called PNC and was told we\u2019re such good customers they felt we\u2019d just cover the loss! They\u2019ll open a dispute of charge but no guarantee we get money back and it will take 10 days. I have no money for food or to pay bills or mortgage. They really didn\u2019t care but are charging us overdraft fees by the second. They are evil."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ac7c3c883764cf5a5e1747aa994affc
encoding: FLOAT32
metadata:
{"chroma:document": "I have been reliable PNC customer for the last 8 years. While I have had several complaints in the past, nothing has frustrated me to the point of writing a review. I have been living abroad for the last 8 months and traveling extensively. I have continually updated my account to approve such travel. However, three days ago, for no apparent reason, they 'red-flagged' my recent purchases and froze my cards without warning. I have repeatedly messaged their customer service agents to no avail and was finally told to use the chat or call directly. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 391437d513f94225a7208bc84d0032e5
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metadata:
{"chroma:document": "In early 2018, PNC pressured me into getting another VISA credit card explaining that they could offer me a significantly lower rate. I planned on transferring my activity from the higher rate card to PNC's card. I was not transferring any significant balance (<$200). I tried to use their card for a cash advance at the branch in Allentown, Pennsylvania near Cetronia Road. They declined to do so - which is their right. And I called to cancel the card - which had absolutely no balance on it - which was my right. PNC Visa refused to cancel the card after the first call. And after several more phone calls, they told me they canceled it but would not send me confirmation. Two weeks after that call, PNC sent me a letter confirming the card was active and they were updating my address. I had better success with a PNC branch in Rockville."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 582e40b05a674bbc9e618ecc3cc25708
encoding: FLOAT32
metadata:
{"chroma:document": "They kept calling me over and over again about transactions that I made on my account. They even denied my transactions claiming that it was a protection policy and they eventually compromised my account without even asking me. Now I have to get a totally new number and change all of my credit card information for every website and for work and school. B.S."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ca9869e05e2a49aa823784722a4fd5a1
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{"chroma:document": "I received a check from the college I attend and just last week cashed a check with no issue at the PNC on W Broad St in Columbus, Ohio. Today I went in with the same type of check (nowadays schools disperse checks in two payments, back to back) and received a lead worker named James. He gave me a hard time and said he needed to verify the check. Ok. I inform him that the gentleman next to him cashed the same check for more less than 2 weeks ago. He pretends to call and verify the check and after it ringing for about 10 seconds makes an moron comment that they are closed on a Friday at 1pm! Idiot. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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metadata:
{"chroma:document": "Opened up a student account back in 2015 only to be told that they have no record of such activity. The worst part is that they do not seem to care or dont want to be bothered with a faulty situation made on their behalf. The integrity of PNC is compromised in my opinion. I will take my bank affairs elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d3a53529f1ba430ea8ed16c0a1d8b5eb
encoding: FLOAT32
metadata:
{"chroma:document": "I thought PNC was a good bank until I woke up one morning with my bank account -70$ because of their crappy system. I talked to them on the phone and they had no concern whatsoever about trying to help me, all they wanted to do was tell me my transactions like I hadn't already seen them or couldn't get on my app and look at them. I have emails and texts proving their system was the reason I am in the negative status but they didn't care. OH and I still have to pay them for crap that was completely their fault! I am never going back! I wish I had've listened when everyone told me not to go through PNC!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 94f3cf39b7de4fdf8cda5aba5ffaa40f
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{"chroma:document": "I had a car loan with PNC arranged by the dealer. I have never had an account or a loan with PNC before and what the heck. I traded the car on March 13 2019. The dealer had PNC fax over the 15 day payoff. So, we have it writing from PNC. I buy new car, Dealer pays off loan within 15 days (payment due on the 27th of March, 15th day after new car purchase). Plenty of time for the dealer to pay the old loan in full. What could wrong?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 52c4833fb411404c993cd5570d0a5523
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a co-signer on a student loan for nearly twenty years. Every time a payment needed to be made, I stepped up and made the payment. Then I became disabled and had to retire. Though I still made payments when I was required to do so. PNC decided the balance of about $4000 needed to be paid immediately. Since I had lost half of my income I couldn't pay that amount. However, I did pay $1000 that caught my nephew up on the account. At that time, the collection agency agreed that they would not report me to the Credit Bureau. That was lie #1. I tried to refinance my mortgage for lower interest, but cannot because of this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 14e1eae1e63f4823aacddc616ac6193f
encoding: FLOAT32
metadata:
{"chroma:document": "RIDDLE: Why does PNC Bank get One Star reviews? ANSWER: Because you can't give them ZERO. The WORST telephone waiting time. The LEAST knowledgable customer service agents. The WORST customer satisfaction. When I complained about customer service the answer I got was \"due to the high points they give, it is too expensive to provide customer service.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86998e430bb84702ba366b749a15d2c0
encoding: FLOAT32
metadata:
{"chroma:document": "Have been a fan of the bank's reward program. Saw Ruby Tuesday - 10% cash back - up to $14 cap. So I took friends/family out a put on debit card $111.82. Next month PNC only gave back $6. Called several times and wrote online but after several people to escalate was told cap is now $6. Couldn't wouldn't do anything. So be warned - call before you use the reward and takes names."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e724c6670bf4481b71979aa4cdaeacb
encoding: FLOAT32
metadata:
{"chroma:document": "Well someone spent money off my card over a thousand miles away. The card was shut off ASAP, that was good. Problem was trying to get it resolved. Been on phone way to long as it is, I keep having to call back because I am on hold so long the call drops or they hang up trying to answer. They are not trained enough or not staffed with enough employees but took me over an hour on phone just to dispute transactions where someone took my money. In total may take me a month to get it back. Last legal transaction I authorized was Hulu by the way."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: de5cced79fed4d3393544dc29cd06671
encoding: FLOAT32
metadata:
{"chroma:document": "All I want is a coupon book for my remaining payments. I called PNC weeks ago and they never sent the coupons. I can't access the site to send an email because they need a PIN. I have a car loan not a bank account and I would like to send an email about my balance. Looks like I will have to call them again because it looks like I can't establish an online account unless I have a bank account with PNC. The website is horrible to navigate because you can't simply send an email without a PIN which I don't have."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a61614c906164adc8b99784ab36537a6
encoding: FLOAT32
metadata:
{"chroma:document": "I received a flyer from PNC with a $300 bonus offer for opening the Virtual Wallet with Performance Select Checking account. I met all of the requirements including the direct deposit from \"an outside agency\" totally more than $5,000 and using the debit card more than 10 times. Needless to say, I never received the promised bonus. Even after repeated calls to PNC and reporting the fraudulent advertising to the BBB, the bonus was never paid. If you open a checking account expecting to receive a bonus -- beware!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8622043ac424b16939cdd8684a7be06
encoding: FLOAT32
metadata:
{"chroma:document": "I came to this bank to withdraw money from my account. Instead I received rude, unprofessional, and incompetent services from the branch manager. When told they didn't have a sufficient amount of funds available -- I subsequently asked for a lower amount of $2500. The branch manager stayed in his chair and literally 'rolled' in his chair over to the teller I was working with and stated, 'I'm not giving you this amount of money, get it from the ATM.' "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fece075aaef34072b3be56deb8892491
encoding: FLOAT32
metadata:
{"chroma:document": "I have been here maybe twice and with my first experience, their customer service is by far the worst I've seen in a bank. The people there were disrespectful and very rude to deal with. I do not recommend PNC Bank whatsoever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e4ed29ed889c48e39933365adddb7b6f
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{"chroma:document": "I am a business owner stuck with PNC for 4 more years... PNC charges you for every single thing. Nothing is free. Total scam. Since they have control over the business bank account, the steal money from my account as they please with lame excuses and always hidden fees. Beware of your statement!! You will always find money missing and when you report, they act like in one ear out the other. Can't await to pay this loan and get out!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e3e1c110ed84d83bafbb19cd5f9e873
encoding: FLOAT32
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{"chroma:document": "Worst customer services. Never helpful, many mistakes with payments. You will also not get real information. The PNC staff is not working in best interest of client. The worst online banking example. I transfer money which are disappearing from your account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ef7a47975564308bc407082e580eb7a
encoding: FLOAT32
metadata:
{"chroma:document": "I've never been so disrespected or offended in my life by anyone or any business. Not only will I never bank here, but I will also be going out of my way to dissuade anyone from ever banking with PNC after how my friend and I were treated at PNC at this location in Bay City. My friend's husband passed away in a tragic car accident a few days ago, and a GoFundMe was being prepared, and my friend has no checking account so we ran to PNC before closing, about 15 minutes before close to ask if they could accommodate us because it was urgent and frankly an emergency because she was low on funds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e9efd36777864fb6902a04177dbbfea9
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{"chroma:document": "I am not a PNC customer. With that being said I will never be a PNC customer. I had to use my debit card at a PNC ATM. The machine retained my card on a Friday evening. The next day the banks were closed so I went in Monday morning to get my card. Now customer service had originally told me that the bank should be able to just give me my card back. Well they did not and per their policy because I am not a PNC Bank member their policy is to shred my card. So here I am stuck out of town with no Bank of my own in this town. No way to get funds out of my account because PNC Bank is going to shred my card because I'm not their customer. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae94b5b9e13742a4a3b6f90309758328
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{"chroma:document": "First time in years I decided to change bank, first they promise you up to $300 if it goes direct deposit on the first 90 days, and I said perfect! All my paychecks will go directly to that account. It has been 6 days and the check I deposited has not clear, all they keep saying is to to be patient as if I can pay my bills with patience... I call the 1888 number, and no one gives you a complete answer, they all say it takes time, it's the other bank, etc, etc... I called the \"other bank\" and everything is good on their end, called again PNC (for the 5th time) and the same bs answer. I requested a specialist, or a manager and the person who helped me got so mad that I could hear him mumbling something about me and my issue to himself. This bank hires unprofessional people, they do not help at all. Don't waste your time, energy or money here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2b43a8fca0746419790884f7e2c041f
encoding: FLOAT32
metadata:
{"chroma:document": "I disputed a transaction with the bank. PNC claimed to never receive any formal dispute paperwork and decided to deny the dispute almost 45 days prior to the expiration. No warning or phone call. Only a letter in the mail for which the reversal the next day. I called and emailed PNC. Received a call from retail escalation team and I had to refile the dispute. I submitted the formal dispute form twice since PNC claimed not to receive the first one yet again. I even fax copy of communication with the vendor to show proof of my dispute. I even faxed the copies to the retail escalation team. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 435e8951549a431b8f5b93871ffe8ccf
encoding: FLOAT32
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{"chroma:document": "I opened a checking account with this Crooked institution because I received a small check for $3000 dollars that was a PNC check. I asked if they could cash it, and they said that they would, for a 2 percent (60 dollar fee)! So, I said that I would just open an account. This was Saturday. I managed to get 500 dollars from the branch of my own money from the branch to pay an emergency expense. Today, Monday, I have a zero balance. I phoned in, and their rep. said the funds will be available Wednesday! Tuesday, 100 dollars will be available. I said, how can this be? The check is drawn on PNC!!! They said, it is their standard policy. What a disgusting institution! If I close the account, there is a $25 early withdrawal penalty, so I need to wait 6 months. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e3a26761a04746a1900948afc4d0dcd1
encoding: FLOAT32
metadata:
{"chroma:document": "I opened the a high yield savings account online in the last week of February. I was waiting for my money to come in the following week in March. I initiated a bank to bank transferor at Bank of America on the morning at around 6am. My bank informed me the next day March 6th that the transfer was completed and gave me the transaction number. Since I have been calling PNC bank savings representatives. They keep on telling they don\u2019t know where the money is. On Friday of last I talk to a senior representative and he said not to worry and money will soon appear my account with interest from the day it got transferred. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7757f0a50b2c44dfbe92efd30444fd93
encoding: FLOAT32
metadata:
{"chroma:document": "I have banked with PNC for years and never had a problem until two weeks ago when my bank account was hacked and a large amount of money transferred out. In dealing with the fraud department and my local bank I am appalled at the lack of professionalism and total lack of communication between the fraud department and the bank. I caught the fraud the day the withdraws were made. I called the fraud department and was only able to speak with their credit card fraud as their account fraud department is not open 24/7 (I guess fraud only hits Monday - Friday 8-10 and Saturday until 4:30). The withdrawals were still pending. The credit card fraud representative told me it was obvious blatant fraud but he could only put a hold on my account and I would have to go to the bank the next morning to file a fraud report."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 38c87636f1064b729b108222e9fe91f1
encoding: FLOAT32
metadata:
{"chroma:document": "PNC mailed my renewed debit card to someone else. I didn't realize this until a Saturday afternoon after banks closed and I couldn't use the ATM. When I called customer service, they told me I couldn't get cash until TUESDAY. Monday is not a holiday. I have zero cash on me and they are refusing to allow me access to MY money. How is this legal? It's THEIR fault for mailing my card to someone else. I've lived at the same address for 25 years!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c622325054454ffa88941263223e06c8
encoding: FLOAT32
metadata:
{"chroma:document": "PNC is terrible. They have charged me 2 overdraft fees on my account before it even overdrafted. Telling me since it looks like on their end it\u2019s going to overdraft that they will charge me fees and they have refused to refund those fees... I will be switching banks as soon as all items post to this account! I refuse to be charged for transactions that may drop or transactions where credits maybe posted."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 74b5112053d641bf981786022d4219c5
encoding: FLOAT32
metadata:
{"chroma:document": "My home loan was bought by PNC and I was already nervous by looking at all these reviews. Within 3 months I started receiving letters saying that my Hazard Insurance was not sufficient and to contact my Insurance company. I called my company and they checked and said that I'm actually OVER insured. So I call PNC and tell them this information and that they can check with my insurance company. They tell me \"Oh, you need to be insured for the entire principal.\" I asked why, considering the last 3 companies that had my loan told me that you only need to be insured for the building and surrounding structures (which I am). I told him the difference is the land itself. I was told it needs to be the full loan. I think my response was, \"Why? Because a sinkhole will appear and suck up my entire plots of land along with the house?\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 13899f6836404149be33d4ec08edaa16
encoding: FLOAT32
metadata:
{"chroma:document": "If your account overdrafts, they charge you $36 per day. It's not a one time fee, it is going to be charged every day till your account is in positive standing. So, if you put $36 on the first day and it reaches your account next day, you are again in negative standing because of the new fee charged. This is the stupidest bank I have ever banked with. Not making this mistake ever again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 412d01fb3c4b42b8afa26362b8d98dba
encoding: FLOAT32
metadata:
{"chroma:document": "I transferred money from my PNC checking account to my PNC Core account on the day it was due. PNC took the money out of my checking immediately however, they did not record this transaction for 48 hours and so I'm charged yet another $38 late fee on top of the 31 percent interest rate they charge. They also charge me \"Miscellaneous\" bank fees monthly that they cannot explain other than they are \"miscellaneous\". I will be changing banks as I can't afford to bank with PNC any longer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ac1640dd6ec0478ca313a73eb36ce737
encoding: FLOAT32
metadata:
{"chroma:document": "I had a car accident late December 2018. I make what SHOULD have been my last payment the day of my accident so that I can be ahead of my bill. I\u2019ve been making my payments 13 days ahead of time ever since I got the stupid car. My BRAND NEW 2018 Chevy Equinox is deemed a total loss through my insurance. Fine. I get my Gap total loss claim, insurance claim, and cancelled warranty ready to go first thing late January 2019. February comes around and they only deposit my one check from Gap for 13k+. The payments are all due by the 13th. I had everyone overnight all checks to this stupid bank almost 2 weeks before. I call them and ask if they\u2019ve seen my insurance check for 27k and they tell me yes and that it was in \u201cprocessing\u201d. This was the week of the 13th when it was due. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 184b8c2a40b94b16918037f6ab9d3b8d
encoding: FLOAT32
metadata:
{"chroma:document": "Don't get credit card from PNC Bank. Their website was very often not functioning, that you can't set up an automatic payment, or even it's just disappeared after setting the payment. You end up with missing payment, then they started charge the late fee and interest. I wonder if anyone could recommend a lawyer. I ONLY want my money (late fee + interest charge) back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 875636bf977f48f68a7e2914a70a2547
encoding: FLOAT32
metadata:
{"chroma:document": "Purse stolen along with my license, so I immediately canceled all 3 debit cards AND put an alert onto each checking account as a JUST IN CASE. Well, a teller allowed someone in another State to perform a withdraw of 1,300! Yes, I got the money back but it took a good 2.5 weeks!!! The Bank Manager even stated to me that this person's signature looked exactly like mine; even though I stated 3 times that they didn't even spell my last name correctly!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9d7f7a53136240e9b0eda80b0125c89a
encoding: FLOAT32
metadata:
{"chroma:document": "I filed for bankruptcy last year for credit cards only. I was told by a PNC Rep to make sure to fill out the affidavit and they will continue to report my car payments. Little did I know I should have gotten the persons name, date, time and blood type. Now PNC is refusing to report my payments. I got a car loan from them and they state it's the bank's policy not to report because I filed bankruptcy. Remind you, I DID NOT include the car. But yet they continue to take my payments or I can return the car to them. These are the types of professional ** you're dealing with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f8885c09bc184a32ae2203e6f2405bd2
encoding: FLOAT32
metadata:
{"chroma:document": "I opened up a business checking account at the branch located at 2217 W Market St, Bloomington, IL 61705 with Branch Manager **. I opened up the account because I am new to the area and doing business there. I also started on another sub business under my current business which is a property preservation company. My sub was going to be business to business collection. I informed Mrs. ** that it was new to me and I knew very little about the workings of it worked but was learning how to do it. She asked me if I knew how much money would be going into the account. I told her I was not sure but I told her possibly big sums and doing wire transfers to pay the money to the company we were suppose to be working for. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8bbe3b5b0317489f84e40bfee27907a7
encoding: FLOAT32
metadata:
{"chroma:document": "Do yourself a favor and find another bank. This bank is ran by the most incompetent fools I have ever experienced! All I wanted to do is move a 1/4 mil into their horrible bank for the 2.35% interest."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1898e4bf9aad4f4f8711e5d7764ee313
encoding: FLOAT32
metadata:
{"chroma:document": "I had a brief car loan with PNC. Car was traded 45 days ago and paid almost 30 days ago, PNC still has yet to send me a paid in full letter. Every phone call I get a different story and the runaround."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2d0bfdc9a2704abe940d212325f65409
encoding: FLOAT32
metadata:
{"chroma:document": "Last November I received a service charge with no description on my statement. After a phone conversation with no return call I visited the bank to get similar treatment. They told me the fee was due to insufficient funds in two of the three accounts. I make bi-weekly Friday direct deposits in excess of the minimum. The individual could not or would not explain why I was charged but said he would reverse it that day and call me. A week later nothing so I tried online help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ecfb59fa31d40039c963bb123704deb
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve noticed after 5 years banking with PNC that when I have multiple transactions at a place when I get my paper statement in the mail it shows double even triple the transactions that I know were not even possible. When I call it\u2019s hell to get them to admit and replace double charging me. So sick of them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e71f66bebbdc437484190b27534f712d
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metadata:
{"chroma:document": "I applied for an auto loan online thru PNC, so I wouldnt have to go thru the dealership. I was approved and received a phone call right away to complete the loan. If I wanted to have the check overnighted, I could finish process over the phone. My husband wasn't available at the time, so she said you can go to a local branch and pick up the check. So I called ahead to the branch the next day and said we couldn't get there until 4:15 to 4:30. No problem with them. We show up and are taken straight back to one of the loan officers. She starts explaining the program, I interrupted her and told her we have already been approved just here to pick up the check. She said, \"If you start the loan process online you have to finish it with them and they will mail you a check. I said, \"No, I was told to do either.\" She said, \"I can't do that, I did that once and got in trouble. You will have to have it mailed to you.\" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7a6364a9ad6c401cb6209b8aff99cc5a
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{"chroma:document": "I bank at the Conamar Drive branch in Hagerstown MD. The people are efficient and nice, but there are tellers and no drive up window. I'm in my 70s and have no desire to park my car and go in when it's cold, snowing, or raining. Come on people get in the 21st century. I will soon find a new bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc32f98fb5c24cf2a13a8f96045778f7
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metadata:
{"chroma:document": "I called in regarding a reversal of payment that was made Jan 31 without any notice or further documentation. I spoke with the dispute manager on Friday regarding my issue and how this reversal of payment is affecting me paying off my rent this month. She stated she will provide provisional credit on rush on Monday, which is today so I can my bills while and Create a new claim. It all started after I was scammed by some company back in Nov, which I know nothing about. I receive bogus charges for nothing in return. Come to find I called in today for a update on my funds being credited come to find out my claim was reversed and denied. Due to the so called company has information. What info? I never signed nothing nor communicated with such company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 210ac80ebf5942f49f984b11090c7f70
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metadata:
{"chroma:document": "Online banking is completely different than the app. The security is so high if you forget one detail your account will be locked and you'll have to call. You just know your account number to access anything. Your account number is not shown in the app but it is in the online banking so if you get locked out you'll have to call. The interface is not user friendly especially for auto loan. You can't just click pay. You have to transfer money from one account to the next. Security questions are asked at every login so don't expect to quickly login and pay anything or see your account. If you are a customer it may be differently but my experience for auto loan only has been extremely upsetting. If I wasn't already locked into this loan I would give up. I would never ever bank with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d0deb5b7600b4f61aea39167ea06fe43
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible service, horrible overdraft fines, hidden fees, extremely unhelpful customer service, I'm ashamed to be a part of them. I wish I could switch banks but I'm stuck. They make you pay for their own bank errors."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d41e434734cf498894d76410ffdb2cfc
encoding: FLOAT32
metadata:
{"chroma:document": "PNC Bank credit card is one you should avoid. They advertise reward points but unlike other credit cards for their card when you spend $100 you don't get $1 back. You get 20 cents back. Also they advertise bonus reward points but do not award these to your account. You have to call and follow up and end up wasting your time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57603495634f43d6a94b8476eb22fe68
encoding: FLOAT32
metadata:
{"chroma:document": "I've been using PNC Bank for a while now and have recently hit a rough patch in my life drastically altering the amount of money I make. With that said keeping track of my money is more important than ever and I probably didn't notice this bank's dirty accounting schemes, because I didn't have to or they like to take advantage of the poor."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 83e960a5b4574e2c9decce1be7127ca8
encoding: FLOAT32
metadata:
{"chroma:document": "I am upset that fees are doubled when a non PNC atm is used. My account is constantly overdrawn due to atm fees that are posted after the dates the transaction was actually made, as well as a separate fee deducted from PNC bank per transaction. I constantly feel as though my money is being taken instead of protected. I regret ever banking with PNC Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e5052404d80e48689b477080483f5d86
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking with PNC since 2015. Ever since I have had this bank there is always a problem with my transactions & my card. When calling to speak the representatives they would bounce me back and forward from going to the branch bank & having to call them back; yet still couldn't help me with any of my situations. I have becoming outraged with this company because when first becoming a customer I received a different message then what I am getting. For example this morning I called the 1-888-PNCBANK because I found that my account was overdrawn by 34.66. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 854bf70e1d2d4b9aad0ef34c53670221
encoding: FLOAT32
metadata:
{"chroma:document": "I have dealt with this company for over 40 years - both personal and business. I applied for a personal loan to purchase a new vehicle. I was told I would receive a lesser interest rate if the payment was \"automatically deducted.\" Since it was a business vehicle, I wanted the deduction from my business account (TD Bank). Once it was time to sign the papers, they did the old \"bait and switch\" and swore they told me it had to be a PNC account and I would not be receiving the same interest rate initially quoted. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 59dbd48552604ed9a01ef89909312264
encoding: FLOAT32
metadata:
{"chroma:document": "I recently leased a vehicle by applying for an auto loan with PNC Bank. Despite paying the car note on time I was bombarded with calls from the PNC collections department regarding payments that were already submitted on my end, but not reflected on PNC's end. As a means to end the continuous phone calls I made additional payments in hopes that it would be recorded so that the calls would stop. Fast forward a few days later I discover that my bank was debited two times the amount over. In an attempt to reverse the payment, I contacted the local branch. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 19d4f80202134feaa6d1e4052cfb6c76
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metadata:
{"chroma:document": "I was sent a two Check $535.00 each to Department of Homeland Security and money did not go through from my account! The only problem was my signature was not the same when I opened my business account four years ago! At the end I got a ticket for $30 and I have to start with everything. Again and again I have to pay to my lawyer! (So I lost money, time and also trust!) That's the worst bank ever. Will never go in again!!! That was a check for a government not up for someone and that was only $535 total $1070 again for a government! It's so unprofessional."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 583270883828497aafe5c150577b4e2f
encoding: FLOAT32
metadata:
{"chroma:document": "I recently noticed a $500. Withdraw from my SunTrust account that was deposited in 3 separate PNC accounts. I did not in anyway give my permission or information. Not cool PNC. I will be retaining a lawyer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 162258ceb4d54dc893c015911a3858c4
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{"chroma:document": "PNC seems very fraudulent in their banking practices. The pile on banking fees while your acct is in the positive, should be criminal. The policy changes from manager to manager. The excessive fees equates to \"processing time\" but it doesn't matter if you have money in your account. They'll find a way to pile on excessive fees and try to make you feel that you're delusional. And the automated system is a joke. It constantly gives the wrong information. The worst bank I have ever experienced."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 07edf99ff5224a11b06221a74de595b8
encoding: FLOAT32
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{"chroma:document": "I own a small business. Had a credit card processor salesman from PNC come to my business along with the branch manager. Told me they could save me so much money, made all kinds of promises, they told me it would cost me $36 a month for 3 years to lease the credit card machine. I am now being charged $55 -$133 a month. You are locked in a lease. No way to get out. When I confronted the salesman he said, \"You signed a legal document and if you don\u2019t pay your credit will be impacted.\" Stay away from this bank. They are con artist!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef835ede371641b7ab67e549c440acc2
encoding: FLOAT32
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{"chroma:document": "I had a situation where an automatic withdrawal from my checking was delayed by a holiday resulting in overdraft fees. I'm not angry about the fees themselves, it's how PNC compiled them. They claim they happen by automation... That's not totally true. When the first overdraft hit it was for a scientific amount. When the others hit they positioned them to get the maximum amount of fees they could. I saw the first payment that caused the first fee get pushed back so the smaller ones can go ahead of it. Here's the kicker, I stopped putting money in the account so these jackwagons changed my account status so they can start collecting 15 dollar fees for activity under 2000 a month AND DIDN'T TELL ME! I happened to check the balance and it was overdrawn by 15! They even turned off my mobile and email alerts so I wouldn't check the balance. Total sleazebags!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 33f4e4f9dd6641a9bb4342054c52d472
encoding: FLOAT32
metadata:
{"chroma:document": "This bank does not disclose anything when you open an account... unable to transfer your money to other institutions... holds your money for weeks! Tried to charge me for closing my account for poor customer service... still waiting for my money!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48d37a20201a48c890edf4e64c330630
encoding: FLOAT32
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{"chroma:document": "I would like to start by saying if there was 0 rating option I would have given to this back. I went to one of their branch applied for personal loan. I have income of 80K plus I own my house. No mortgage whatsoever. I have a credit over 780 points and still got declined by this bank. I will be closing all my accounts with PNC and I will take my business to any other bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 03b31b01e8f7445098a2f0ba65f3e831
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{"chroma:document": "We moved to a new address over a year ago. PNC has not changed two of our accounts to the new address despite repeated and I MEAN REPEATED, many, many requests from us over of the course of the last 13 months. They always assure us the problem has been corrected. It never is. USPS has a nice forwarding sticker for our mail from PNC because they absolute refuse to change the address to the correct one. This is mind-boggling. We are going to have to go with another bank because of this. They say they care, but the facts say otherwise. They are apparently too big to be bothered by us."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bea47faaecd445fa82f12c943553e949
encoding: FLOAT32
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{"chroma:document": "I'm supposed to have only one overdraft fee and why I have a returned checked that I already been paid. My overdraft suppose to be only one, which I agree to pay. Then, suddenly my old transaction is popped up and unpaid. My old transaction is weeks ago, and how it come out return and unpaid, which is doesn't make any sense. So now I have additional fee of 36 dollars and it's accumulating over and over again. This bank is killing me with penalties. The good thing is I don't have a heart problem, otherwise I already have a heart attack and this bank will kill me with tons of penalties that my old transactions already been paid, which is not related to current. I regret that I gave them a five star before, but now I should give a Negative -0 star."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1040b596f0054e908ff750bacca6ab92
encoding: FLOAT32
metadata:
{"chroma:document": "To jump right in, I deposited two separate transactions on Friday during the day, into my business account. The total deposits were $53,000, and therefore I will not have access to that money until the next Wednesday since Tuesday is a holiday. If I had deposited $49,999 I would have access to it the next day (Saturday). Leaving me with $6000 to run my business until the funds clear due to a idiotic policy that is only in place to screw hard working people out of money as I am surely going to bounce transactions because I can not afford to shut my business down for almost an entire week because PNC has a million rules, designed only to make more likely the possibility of them collecting more fees!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ec4240dacda04f3a8dd7e4d197a66f31
encoding: FLOAT32
metadata:
{"chroma:document": "As I read the reviews I almost decided it wasn't worth the time to air my complaint. With a one Star rating it seems that I will be looking to move my 4 accounts and credit card to another bank. Both of my sons also have accounts. I purchased a 400.00 golf club on Amazon from Vertical Groove in February and it broke in October. I tried contacting Vertical Groove with no success and Amazon only wants to credit me 319.00. I called PNC credit card and after a long hold told my story and then was transferred after another long hold and retell the story that they only help you for up to 60 days. The lesson we are starting to learn is when we will only be able to buy things online we will be stuck when products fail. We will have no options. I will seek info on different banks and credit cards to see their policies and then make a move. Goodbye PNC. You don't need me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4951a3bd74804567a765edcf39b39624
encoding: FLOAT32
metadata:
{"chroma:document": "My husband and I have banked with PNC for many years. For the FIRST time in my checking history - I made a mistake (yup, a human error) and forgot to xfer savings money into my checking account on time before the check was cashed. It\u2019s the holidays. 5 days away from Christmas to be exact. I work in one of the companies where our busiest seasons is NOW. I attend school and work second shift. Well, the funds WERE there. Just not in the correct account. You think some type of understanding would be considered. ESPECIALLY that this has NEVER happened to us before. But no. It was a solid NO, several times from the management at customer service to waive the $40.00 overdraft fee. Is it the $40.00? Not necessarily, but the very principle. And then it\u2019s \u201cMerry Christmas\u201d to end the call. Yeah, thanks PNC for giving an overall financially responsible customer a break after ONE mistake was made. Thanks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 20d39faf5ea340d5ab936aff38d68abd
encoding: FLOAT32
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{"chroma:document": "I applied for the PNC High Yield Savings because of 2.35% interest and tried 3 times to work through the security verifications which timed me out and/or disconnected me. I called many times over a 6 week period and finally through a USPS paper trail had an account set up with PNC but not online yet. That process took another 2 weeks of spending hours on the phone after being transferred multiple times. Their phone tree service is also very poor to get to talk to the right person who knows anything about this product."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8a9bc5481694dcf803c7eee315a4300
encoding: FLOAT32
metadata:
{"chroma:document": "I applied for the PNC High Yield Savings because of 2.35% interest. I applied online and I received the approval notice email the next day. The email said to call PNC to obtain the account number so I can enroll in online banking. First the phone number did not work. I had to Google customer service phone number. Then I got transferred multiple times. The representative does not know the process of opening PNC High Yield Savings so they are asking for PIN number or account number. I spoke to escalation representative and got the toughest security questions ever. Then my call got disconnected during the security verification. Hopefully the experience will be much better once the account is fully set up with online banking. Otherwise, I will be wasting more time trying to close the account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8556a2f8b89341eba2ec1988251e99bf
encoding: FLOAT32
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{"chroma:document": "I have had my accounts with PNC for over four years. When I opened it, the minimum balance required for the Premier Money Market was specified at $250.00. I have $600.00 in that account and $2000.00 in total between my checking and two other savings accounts. I saw a $10.00 charge assessed today and called customer service as to why. I was told a big lie tonight; I was shocked when the pleasant woman, after putting me on hold for several minutes, told me that a $5000.00 minimum balance in my Premier Money Market account is required. I have rarely had the luxury of having that amount of money in an account. Furthermore, the woman told me that I have been assessed the charge for years. I reviewed my statements. False statement. Well, this BS pretty much seals the deal. Leaving PNC tomorrow and going to another bank. I don't do business with people who lie. Period. End of story."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae8201fb7dfe441fb97aa9ef79c8aa0f
encoding: FLOAT32
metadata:
{"chroma:document": "There has been numerous occasions where PNC bank will not reflect actual balances, debits or credits. They slipped up when the rep. informed of two debits in their back end (detail report) I could not see online. Debits were held for several days that did not reflect by balance but they charged me 2 overdraft fees. I will be reporting this incident to the state. They were sued and fined a few years back for the similar violations."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 238cccd634de4e0b86db735c09d1e0da
encoding: FLOAT32
metadata:
{"chroma:document": "I went to bed on 12-12 with a balance of over $500 in my account. Woke up to an overdrafted account of $123.89. My account was actually $51. & some change overdrafted from miscalculating my funds. They charged me $72 in fees. I didn\u2019t even have a chance to put money in the account on the 12th because I had a positive balance & not overdraft emails or notifications until 7 am. So why the heck should I be punished? I posted a photo as my proof. You can see the screenshot of my picture at 1:08 on 12-13. I got the overdraft notification the next day. They are suppose to notify me the day I overdraft my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0fcbb0942a874c778bacdc24539f78bf
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{"chroma:document": "I opened an online account there on 12/5. They took 2 days to \"approve\" my account then sent me a letter with the only last 4 digits of the account number. You need the full account number to log on the first time, so this was worthless. I called and had to be transferred three times and go through the full ID process each time. Everyone I spoke to was unfriendly and robot-like. When I finally lost it when asked to ID myself the third time, the guy lectured me about how I was speaking to him but finally provided me with my account number. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3fb3044d42cf461a9ef183b9f698e280
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{"chroma:document": "First I want to say PNC Bank smart access is the worst idea ever. The first time you have a problem or dispute no communication from the the dispute department. They close your account. You cannot get your money out. How does a bank close your account and don't even notify you of it. In the midst of trying to call everyday to get my money that they have approved to give back. My lights have been turned off. My other bills are due. This is inexcusable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8aad4cd9a52b45da867454b56aa451ab
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{"chroma:document": "The PNC Branch at 1919 Pennsylvania Ave. in Washington, DC is the worst place you would ever want to have any service. They simply DON'T care about your requests and they are very lazy to their job. I requested some foreign currency and they said they would call you when arrived. No, they won't call you. When you call to check the status, they would say no because they don't have a courtesy to check the envelopes and they blame post office delays. Finally when I asked the general customer line for help, I called the branch back and the manager had the courtesy to check. Then she came back and let me know the currency is in their branch. I spent more than one hour to find a simple Yes or No answer. Try to avoid this PNC at all costs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 62575b5953a74d8a9ba63c87293a7940
encoding: FLOAT32
metadata:
{"chroma:document": "I had read a few concerning reviews but because of the highest available interest decided to go for it anyway. Terrible mistake. The approval of the account went smoothly but then the ongoing frustration continued to mount. Even though the account was approved, I couldn't transfer any money into the account for 5 business days. Now understand, I was trying to put the money in, not take it out. Once I was able to transfer money in, it had to be done in $75k increments per day. The maximum amount that can be deposited in 30 days is $250k. I wanted to deposit $375k. As you can see PNC seems to be doing everything possible to keep me from doing business with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 997035f4abf648169dd2fd74fad87b6f
encoding: FLOAT32
metadata:
{"chroma:document": "Their website is total JUNK - since I cannot use more suitable words in public. It's hard to use and far, far outdated. When the website fails, they will charge you fees due to their own outdated slow 90s website. Then trying to deal with their incredibly poor customer service is yet another obstacle to contend with. I'm unfortunately forced to use them because my mortgage loan was transferred to them, and it was hard to get the first payment made because their site kept bugging out. Tried to contact them and they responded THREE days later. It was very hard to set up a simple pay-from account on their website and since their site failed they charged ME an extra $15 fee, which they then said they could not remove. Which is baloney, you can remove a bogus fee. I could go into way more details but just want to warn of poor service ALL AROUND! STAY away from this so-called bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 79d156f0cb2047769b3ff93080ab26f1
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{"chroma:document": "We started our business with PNC and asked them for the credit card reader through them, they told us that it will be $27 a month to lease it and no minimum sale amount required. Also the device was insured for the lifetime of the lease of two years. I did ask the PNC representative that came to my store to talk with me about the machine and confirmed twice that I will only pay $27 a month for the lease, nothing else! Within a month we started to receive fees for apps that were supposed to come with the machine, they told me I had to have insurance on it and that it did not come with it and then today they charged me double for the machine for the month. I am so disappointed. The only explanation they can give is that I was charged for two months of use and I have only had the device 23 days. I have asked for everything to be canceled and take their machine."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9cfccd35b8e6439d8529b95f97f9a538
encoding: FLOAT32
metadata:
{"chroma:document": "I'd been keeping a close eye on my account through online banking because I had overdraft fees at a time when I shouldn't have. I should have taken screenshots to prove it. Direct Deposits have been sitting in pending while debits are allowed to come through which caused overdraft fees. They will not refund and insist they have posted items as they come through. I also noticed several dates had changed on items that had been posted (not pending transactions). The change resulted in my balance changing from day to day causing an overdraft fee. Keep a close eye on your account and take screenshots of your activity. I will be closing my account with PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a7259fd49e14292ba4f2efd40663bee
encoding: FLOAT32
metadata:
{"chroma:document": "Spoke with Jennifer ** in the Retail Escalation Dept in the hope of trying to understand why a computer application denied me the privilege of opening a Checking Account online? She informed me that my application was rejected and a letter would be sent out to me. She could not explain why my application was rejected and refused to allow me to speak with anyone else about my situation. Is this the kind of institution and people you want to be handling your money?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed0a3e57a83f4ac680f4a39a7bbfd26a
encoding: FLOAT32
metadata:
{"chroma:document": "PNC Bank charged me 430$ in fees 'cause they paid out 3 of my bills which made me overdrawn. The 1 $19.55 check cost me $144 and they still didn't pay it. 2nd one for $47 cost me $72 and didn't get paid. This was only 9 days. This is bull. Been with them 40 years. Time to find another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30550d4ef2cd4e188e91a7b844dc9774
encoding: FLOAT32
metadata:
{"chroma:document": "Never late, never past due, never not paid every dime I borrowed from them back and they wouldn\u2019t loan me any money. In my working life I put everything I made for while with them which was Million plus through the bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f9695d5cad4f4ec0bef94f3d0aa7830c
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{"chroma:document": "A few months back I financed a vehicle through PNC. I am astonished they don\u2019t have online bill pay. You have to mail a check with coupon. I signed up for auto withdrawals and I was told I\u2019d receive a letter once it was set up. WRONG! I mailed a check and they auto deducted. I called and asked for a refund check or reversal of the auto payment. Because I don\u2019t bank with them, it would take 2 weeks to get a check. No problem. I called 2 days later to find out if a check was mailed. \u201cNo ma\u2019am. We were unable to verify your address.\u201d WHAT? They had me verify my address when I called previously. Why wasn\u2019t I called? Had to ask to speak with a manager 3 times before I was transferred. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5f28f38f3f3c47b79f4fe60cd3c262c3
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{"chroma:document": "Today I got an email time stamped for a time I was not even awake, saying the email associated with my SmartAccess card has been changed, and to call if I didn\u2019t authorize this change. Before calling, I tried to log into the account and it said the last 4 digits of my SSN were wrong. So I called, and the rep noted I had called earlier in the day to change all of my information - I did not. They let some random person change all information associated with my SmartAccess account INCLUDING THE SOCIAL SECURITY NUMBER *OVER THE PHONE.* And for me, the rightful account owner, to change it back I\u2019M the one who has to take time out of my day to visit the branch to prove my identity. But this was not so with whatever freak stole my information! This is NOT a bank that values your security whatsoever. Stay away."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 109e062c8d9341b694460c95e2418541
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{"chroma:document": "I will never do business with this company again. I have been trying to refinance the auto loan they hold for my Jeep. My credit union has sent 4 checks totaling well over 100,000 dollars and PNC continues to A) say they never received them, B) we received it and know who signed for it, C) it takes 21 days to process a check d) they never received or signed for a check - even though they before admitted they signed for the check and D) will not back date the check even though we have tracking numbers. This currently costing me over $500 in interest they refuse to return. Sometimes they will talk to my bank and give them my personal information - until we ask for the payments to process, then suddenly they need me on the line. So either they are breaking the law by giving out my account information or they are lying to make the process harder. NEVER DO BUSINESS WITH THEM! They are impossible to work with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e04b1c3707fe4e969e19976d08b81e99
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{"chroma:document": "Very dissatisfied with the Escalation team and customer service. Told late payment issue would be taken care of and it was not. Made payment of $51.33 in June and $551.33 was taken from my checking account. Told 3 times that they were refunding the $ and 5 months later I am still waiting, even after 6 calls to different individuals. Now Samantha at Escalation Team was helping but never once did she actually listen to what I said. Terrible service, I choose to never get another loan thru PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e62e81861e8d4095a30c3f11b7885d38
encoding: FLOAT32
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{"chroma:document": "Checked the website to see if my Social Security check had been recorded yet. Shocked to see my checking account balance was ZERO. Cannot access activity for checking or savings. Savings was transferred previously since I am closing the account. However it takes Social Security 60 days to change banking info so the deposit was supposed to go there. Website says I last accessed my account at 9:35 pm. I knew that was incorrect so to be sure I checked my browser history. This desktop did not access the account at 9:35 pm. And of course, I tried to access the account after hours so there is nothing I can do now. Just spend a sleepless night wondering if I'm broke right before the holidays. This is the last time they will jerk me around. Found this website trying to see if others had reported the system down. At least I know I'm not alone with my dissatisfaction with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 12dff1bbee794b8eb6beaba6a6c700ed
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{"chroma:document": "I have had an account with PNC for about 20 years. We had a hurricane in Wilmington and the devastation was horrific. Because of the hurricane I had financial difficulties. They closed my account a few days before my direct deposit was to post. They held my check and are still holding it. I had to make many calls to PNC and the payroll department to try to locate my money. All the PNC employees told me the check bounced back to payroll. Payroll had no indication of this. No one from PNC got a clue where my money was. Finally I spoke with someone who told me they were holding the check and it would be mailed to me. It has been a week since it was mailed out and I still haven't received it. I called and spoke to Mark **. I asked him to cancel the check and wire the money to my bank. He said they can't do that. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5d8d968efee4432e84bd052d828513d4
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{"chroma:document": "Loan Originator lied to get my business. I didn't realize until my closing documents arrived 7 weeks after the process started that I was lied to on June 27. About the rate, time to close and closing costs. Every time he spoke to me it was on his personal unrecorded cell phone. Therefore, there are no recorded conversations at PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 35f5adf998f842c7aa49310eeaec3233
encoding: FLOAT32
metadata:
{"chroma:document": "Made an account address change I did not ask for (instead asked to sign up for web banking so I can manage elderly parent's checking account) and 3 calls later, they were still not able to resolve issue. SHAME!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff7c461586ab4b73b7861ad8c36676a2
encoding: FLOAT32
metadata:
{"chroma:document": "I attempted to make my credit card payment via the telephone automated system without success. And subsequently was put on hold for more than 20 minutes while attempting to pay via a customer service representative, resulting in a late payment scenario. Background: PNC does offer a late payment exception but contains very strict guidelines. They employ a very inconvenient on time payment cutoff of 6 p.m. (E.S.T.)! I have 6-8 credit cards, with American Express, Citicards, Chase, & Bank of America among others, and in all cases there is a cut off time for on time payments with the earliest being 8 p.m. (E.S.T.) up to 11: 59 p.m. (E.S.T.)... very manageable and understandable. "}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "On Friday 10/26/2018, I visited PNC Bank located at 340 Madison Avenue, New York NY 10173 and I used the ATM to deposit funds into my account. The ATM malfunctioned by accepting my deposit but the transaction was not completed as my receipt was not printed nor was the funds credited to my account. An error message came on the screen of ATM machine stating that no more than 50 bills can be entered at a time and the machine returned only a small portion of my deposit but kept the majority of my deposit. My deposit was under 20 counted bills. The machine then read that \u2018service has been called\u2019. I called out for someone at the branch to assist and was ushered to a banker who informed me that there was nothing that he could do since the bank does not service the ATMs and proceeded to call into the claims department."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f21c60c991b240a5a14bbdf4cc27c7e2
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{"chroma:document": "I will be closing my accounts shortly. What a load of crap... had money in other accounts with them but still took a $36 charge for going under by a dollar. Called to ask if it could be waived and why they didn't take it out of another account and was told no. Enjoy your $36. I'll be moving on. Ridiculous."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 99529238966d4543bc300325eb265e8e
encoding: FLOAT32
metadata:
{"chroma:document": "No response to request for follow up - I've had an account for 32 years. Recently had fees applied I disagreed with and called expecting assistance. Spoke with two very rude reps, so called my branch. In both cases I was told I'd get a call back regarding my complaint. That was 5 days ago. Description: I made 7 or so purchases each less than $3 after confirming my bank balance. The following day I saw a bill payment that legitimately put my account in overdraft, but it was listed between the several small purchases. PNC then added $36 overdraft fees to 2 of the $3 transactions. I will not stay with a bank willing to lose a long term customer due to $72 false fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 08d77f55b80447828f9020ad680c812e
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{"chroma:document": "I decided to give this bank a second chance after having to close an account because they would not stop withdrawals from a scam operation. I opened an account for a non-profit organization and after jumping through a lot of hoops, the account was opened. A month or so later, I received notice that the account was being closed. I asked why and they told me to go to my local branch. The local branch said that I had to sign a few more papers which I did. Today I received a check saying that the account was closed with no explanation. This is the worse bank I've ever dealt with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9623a8ae9ab544c69e89801faaf881a6
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{"chroma:document": "On 9/20/18 I called for a payoff amount, was given $7,488.25 which included a cash advance balance of $661.64. Paid this amount on the due date but it wasn't actually applied to account until 9/24. Received my Oct statement with a balance due $13.34 from the cash advance balance, not purchases. 10/4 3:51 pm I called cust serv. Spoke with Dawn **. She stated account closed 9/24 and that's the interest accrued up until 9/24, asked why there isn't interest accrued for my balance on purchases, stated was paid off 9/20, stated account is zero but cash advanced still accrue until account closed, asked her to get a supervisor, she stated she talked w/her super and agreed to give a \"Supervisor Exemption Waiver\" for $13.34, allow 3-5 days to appear, wanted guarantee it will be done so I'm not charged a late fee, stated no fee since 3-5 days is before due date 10/20. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1b5841195f01446fa01fa8ad04a8cac4
encoding: FLOAT32
metadata:
{"chroma:document": "Highly recommend to not bank with PNC. Horrible Bank! Opened savings account online only to have my funds on hold for weeks and held hostage not having access to any of my money. Do not bank with PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 33eb61efc4c245ef826f59bb22660982
encoding: FLOAT32
metadata:
{"chroma:document": "I had given my savings account by accident to my rental portal instead of my checking account. I had called because the portal kept taking money and did a stop payment from everything from that company. Well, the first rep only did a stop payment for the rent amount and not everything that was supposed to come from that company! So the portal tried to take out a fee for $20 and that kept giving me NSF fees three times. When I called again the second rep stated the first rep didn't do a stop payment for everything! So he did but fees kept coming out and today when I called a manager at escalation he refused to understand and listen that the first rep didn't do the entire job like he was supposed to. Otherwise nothing should be allowed to come from the portal! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 081997c2ea8b4a829e51e79c211f7a38
encoding: FLOAT32
metadata:
{"chroma:document": "The phone customer service was exceptional. The associate showed empathy about any the wait time as a result of slow network issues. Nevertheless, I was charged an overdraft because I had inputted the information of my savings account instead of my checking entirely by mistake. I explained to them that I obviously had money in my checking account and that it obviously wasn't intentional yet, they rejected forgiving my fee because I had been forgiven before (more than a year ago) and that somehow barred me from getting more. These overdraft fees were never intentional and were a result of a school loan system that would continually change my account without permission and the business would not return the deducted amount. It's ridiculous what businesses are allowed to get away with nowadays!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4fb9ab0fc9234f6b9730fff720ed2207
encoding: FLOAT32
metadata:
{"chroma:document": "Worst service! I used the PNC App and tried to pay my credit card. The App had a feature of \u201cPay my Bills\u201d. I transferred the money and it took five days to send it. Then the PNC customer representative promised me that he would help me remove the late fee. Today when I checked my account. The late fee was not refunded. I called them. The representative named Austin (in the acceleration support team) told me he could not help and later hung up my phone call. Since PNC could not help, why did they say they would previously? I was shocked by Austin\u2019s attitude because never had I met such a rude customer support!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: af24b6d345304e7199d4b03e7bb96689
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a \"customer\" of PNC for several years and I'm done at this point. Customer service is a joke and I'm tired of being nickel and dimed. I do my banking online through the PNC app and it's caused me overdraft charges due to latency of charges showing up and I noticed the last time and this time that dates of money going in and out have changed. Sure it's just negative a few dollars but PNC will charge you $30 something dollars on any amount overdrawn and then $7 until you can straighten it out. This bank is garbage, go anywhere but here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef3e7a56b57a44d4bc6cdcd899bddb34
encoding: FLOAT32
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{"chroma:document": "I just opened a account with PNC. In the past my dad has endorsed check to me for bonuses and such. The 24th of October he endorsed another check to me and it was a higher amount than in the past. With that said I knew there would be a so many day hold on the check that in understandable. Now it has been past 14 days and all of a sudden I'm told the check will not be available to me so I call my father. Upset he reaches out to issuing bank that informs him the check had been paid for over a week now. I contacted PNC they have no answers for me. Just keeps repeating they believe the funds will not be paid. YES my friend they will and have already been paid to PNC. Where is my money? Now I'm told it will take 30 days to look into. What kind of scam is PNC on?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 43cb2d1106a648f4a69c62aeea4849b4
encoding: FLOAT32
metadata:
{"chroma:document": "When calling in a complaint about a local branch I asked for a return call from the District Manager instead of the Branch Manager. They absolutely refused to tell me who it was and would not guarantee a return call from the District Manager. I was told that was \"strict\" company policy. Any complaints I had could only be handled locally. She wouldn't even forward my complaint to the District Manager only the Branch. Which makes zero sense because that is where the problem stems from. That\u2019s like the fox guarding the hen house."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a9423a43f9f45758e84eb222be7dd2a
encoding: FLOAT32
metadata:
{"chroma:document": "I have been an account holder for years since PNC took over RBC with whom I had been a long-term customer. I have personal and business accounts. Last month the bank canceled my 2 business accounts and personal account without notice. This caused numerous recurring payments to bounce and prevented me from accessing cash while traveling in Mexico, during the week it happened. Upon return, I was advised that my accounts were closed because the bank was missing information regarding my citizenship (I am a green card holder) and I needed to take various pieces of ID to the local branch. Which I did. After an hour with the local rep, and him on the phone with HQ, it was determined that they did, in fact, have all the ID on file and that the accounts should not have been closed in the first place! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1828eb139244456b80cc7f79eef1e252
encoding: FLOAT32
metadata:
{"chroma:document": "I needed to have a document notarize and found a PNC bank near me in Hazel Park Michigan near 9 mile and Michigan blvd, every other time I needed a document notarized I always went to the closest bank to me and no problem. But PNC must have a policy that they will refuse services to anyone that does not bank with them, not the best way to make new customers. I don't think they would have even given me change for a dollar. Feel bad for customers of PNC bank, they can\u2019t even treat people like human beings. Hate to have them taking care of my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5bda780641a140ad9e29ccfdb515144e
encoding: FLOAT32
metadata:
{"chroma:document": "PNC Online banking has been difficult to work with. They have made two major mistakes on our bill pay account in the past year. One typographical error, one penny short, caused us to have our health insurance cancelled for three months in arrears. We had no idea we did not have health insurance, all because of a one penny error. On another occasion, our credit card payment was paid by PNC Online Banking. We received a confirmation that the check was issued and sent two days before the due date. Received our next statement and found out that the credit card company never received the check and assessed us interest fees. We always pay our bill in full every month. When I asked if PNC would stop payment on the missing check, I was told they were not responsible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a4f6c2bc2f1492d9611c435de863db5
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a customer for 10+ years, but due to some recent major problems, I am now taking steps to close my account for good. The first problem: I fell on hard times this January because I did not get paid that month, so I bounced some checks. I got charged fees, which is understandable. However, I had a hard time paying back the fees, so it led to Continuous OD charges that added up fast. I ended up losing over $200 in fees because of this. When I finally got paid, what I owed plus the fees came out. Since this, it's been a long uphill battle of trying to catch up: I keep falling short, overdrawing, and then get charged even more fees. According to my last statement, I have amassed over $900 worth of OD and COD fees this year. That is not counting returned check fees or stop payment fees. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3e317be8b73c47a39170bed2b613113c
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{"chroma:document": "I recently got a car loan through a different PNC branch, which was a nightmare, horrible experience that took them months for them to get the paperwork right. This was switched from GM Financial. I went to the Algonquin branch yesterday to deposit my overpayment check received from GM. The check is written out to me & my former co-borrower. My co-borrower signed the check, I signed the check & when I went to deposit it in my PNC account they told me that we would need a joint account in order to do this! WHAT??? This makes absolutely no sense at all. They clearly are incompetent & should not be working with people\u2019s money. I called the branch I got the loan through & they agreed this makes no sense, so now I have to go out of my way yet again for their repeated mistakes. I\u2019m about ready to pull my loan from them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b5cb8d8322034b4b8cfe842328c98d65
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metadata:
{"chroma:document": "I have dealt with this bank for 3 years and will now be closing my account. I made a cash deposit after hours for a bill that would be automatically taken out the following day. The ATM ate the money without crediting it to my account. The next day, the bill was withdrawed, overdrafting my account and charging a 35$ overdraft fee. After over an hour on the phone explaining the situation, I was told that I would have to file a dispute to get my money back. The woman was very helpful and ensured me that the money would be credited back right away. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0c1ee5fe74284419a5cdd141be84fa27
encoding: FLOAT32
metadata:
{"chroma:document": "PNC is the worst bank I've ever dealt with. I opened an online bank account called a \"virtual wallet\" with PNC 12 days ago (08/23/2018). According to their enrollment process you have to make an initial deposit in order for the account to be created, and one option is to do a direct transfer from another bank, so I chose that option. I opened the account at night and the money was transferred from my existing account the next morning, but as of this afternoon (9/4/2018) it still hasn't shown up in my PNC account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed77a1243e604fbeba2a4789942cd672
encoding: FLOAT32
metadata:
{"chroma:document": "PNC Bank lives to charge fees. I have had several issues but this is the latest. I have three overdraft fees of 36 dollars each, and then two seven dollar \"continuous overdraft fees\" and a 21 dollar \"continuous overdraft fee\". I called and reported that one of the transactions reported was fraudulent and it was already reversed, and the customer service agent even refused to take off the fee for that until I insisted. I do not get paid until Saturday, and how many more \"continuous overdraft fees\" are they gonna charge? I have direct deposit, they know the money is coming, but it's how they make millions and billions off struggling people like me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f955f58bbd044751bb1594067c650cda
encoding: FLOAT32
metadata:
{"chroma:document": "My ongoing issues with PNC during retirement. Went online to check my HELOC only to find over 5 thousand dollars in late fees never having made a late payment with a credit score of over 800. This is serious stuff. Took time away from my family to call. Very nice person was able to tell me they have a system issue no late fees. They just have no way of letting customer know since it is impacting so many. tThe only way to find out is calling. I called executive response team the next day. They claim it is a company wide issue that they have no way of knowing how much stress it causes me or they do not compensate for my time lost that I will never get again. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0986e194daad488d9ced76e7c1f29328
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{"chroma:document": "I prepaid my taxes in 2017. I notified PNC about the prepayment and said they would adjust my escrow account according. They didn't. After 12 phone calls working with 3 supervisors 3 months later they still didn't get it correct. I again initiated a new escrow analysis in July and they still haven't calculated my escrow properly. They are making money off of the excess funds they are collecting off of me. Don't get a mortgage through PNC or if you do expect the worse service you can possibly imagine."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2a669d0e83da4bb6babd94474efff116
encoding: FLOAT32
metadata:
{"chroma:document": "I've been dealing with rude and unhelping reps for years with PNC! As a customer service rep myself for a payroll company, I KNOW how to treat and understand others' POV, but apparently most of their reps don't get trained on decency esp. when you're dealing with someone's finances. I had 1 great experience with an amazing rep just a few weeks ago (but it's the one time PNC doesn't send a survey link to take, go figure) named Bill **. He acted like he genuinely cared and wanted to help and actually did so (gasp, I know). He was so understanding of the situation and went above and beyond in taking care of everything that I got emotional such people still exist in the working world."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c8e6626d682045c4b7644f6c952a1d8f
encoding: FLOAT32
metadata:
{"chroma:document": "In a nutshell, a bunch of over promising and under delivering. From top to bottom, their communication, attention to detail, and estimating is the most horrible I have ever encountered. They left us homeless for 4 days because they failed to get to our file in a timely manner. It seemed like they just forgot and overlooked it somehow. We communicated everything on our side and gave all the documents requested quickly, yet when it came to closing we had to get everything rescheduled 4 different times because they couldn't figure it out. From the VP of Mortgage, all the way down to the loan officer, communication was terrible. Follow through and follow up was non-existent. We had to follow up EVERY single time. I do not understand how a company would allow this type of service. Might as well just go through Quicken Loans."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 63faee4c4eae42c2a6e6fddedd11de14
encoding: FLOAT32
metadata:
{"chroma:document": "Just found a charge on my business bank statement called Cash Flow Insight which I've never signed up for. Customer service claims it's a legitimate fee and absolutely refused to refund. The best part of all? Because of Cash Flow Insight, I can't see past the 5 recent entries into my account - which even the rep admits he can't resolve. Terrible product, terrible customer service. Never again!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b2b824edc250494aa94773f396ae5c4b
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{"chroma:document": "So I disputed some items off my account some months ago. They said they sent me a letter which I never received btw. Stating that I need to send something in concerning my dispute. But remember I never received that letter. I have my own business and when I send important documents I send it certified. That way I know they got even if they say they didn\u2019t. I receive my neighbor's mail all the time on accident and I would of course return. Let\u2019s be honest most people don\u2019t do that. They are saying because my dispute is over 120 days old they can\u2019t give me my money back even though I have a letter stating they were. So I talked to this manager who was getting upset with me because his punk ** didn\u2019t understand what I was saying. I\u2019m definitely going back to Chase or anywhere else that\u2019s not PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8a3e67bba684690952beef9b1ccca23
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{"chroma:document": "First this: I understand fully that any bank can cancel your account for any reason AND they are not required to disclose the reason (due to the fact that in American lawsuits can happen for any reason). Second: I have been living and working mostly overseas. In the past year have been transferring about 4k USD a month into my Virtual Wallet primary account without a glitch. I am stating this as it is THE ONLY change I had in dealing with my accounts for many years. In June I was notified via mail that my VW accounts would be closed. I called the CS number and was told that it was due to inactivity. I told them there was activity, and explained fully everything that I do with the accounts. They then told me as long as they were being used in the way I described the accounts would not be closed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1cd07c1c978a490caa942464e4497762
encoding: FLOAT32
metadata:
{"chroma:document": "It took PNC nearly two months to process my auto deduct forms through my own bank--- Jackie **, Megan **, and Anna **(all \"Customer Service Escalation Managers\") were of absolutely no help. They lied (claiming that the Consumer Loan Center had never received my paperwork, even though I sent the packet by registered mail), extorted an electronic transfer of money from my bank to cover the first monthly payment, and charged $71.00 (!!!) finance charge (on a 5.89% APR loan for a very small loan amount). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b7df3a794fa6493c9cce5638f8d4b251
encoding: FLOAT32
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{"chroma:document": "My wife and I went to PNC bank to open up a checking account. We went together but decided for tax reasons and other reasons to have the account in my wife's name only. My wife was traveling to Tokyo and Korea and we wanted to make sure we can take money out of any bank there by either cash advance or ATM. We were told, \"No problem as long as they have the visa logo and/or Global ATM.\" Well it was not. Because my wife tried a few banks to get money out they then put a block on the account. My wife was having surgery and needed the money to pay for it. She had to borrow money from a friend to do that. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d29053d585cb47e1a646a37e25f9245f
encoding: FLOAT32
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{"chroma:document": "I only wish the CEO or CFO read this complaint. I have used your online service. It needs an overhaul, I have gone into your banks. They are the worst. From the time you walk in the door to the time you leave. I have called your 1-800 number. They are great at not having a clue thus they put you on hold and transfer you to someone else who has no clue, I call your executive office. They do not care that I spend time away from my family to resolve an issue due to your bank errors and they do not respond to the better BBB. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c452e21afc514bcabba67a286f5bd5be
encoding: FLOAT32
metadata:
{"chroma:document": "Opened an account. A check was returned. Made a deposit in cash to cover it. They closed my account. Not a warning. Nothing said. Worst bank in the world. Take out your money and go to another bank, every time you call customer service they tell you something else. Let them stay in New Jersey."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a053a46a5934ec1be57f6b7a6249b29
encoding: FLOAT32
metadata:
{"chroma:document": "I work the night shift and do online banking around 3am. I am getting this message \"Transaction history is currently unavailable. Please wait a few minutes and try again\" every day. I can log in but unable to do transactions. There should be a front-end message if the site has a problem or going thru a maintenance. There is a no customer service available until during the day. It is very frustrating!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed59e9029e6a43d98d311553edf5149d
encoding: FLOAT32
metadata:
{"chroma:document": "So I sign up for this crummy bank because they were offering $200 as a sign up bonus as long as you open a bank account with $1500 and keep it for two months. So what happened after two months? I began to get a maintenance fee. How convenient for them. Complete B.S. I will fight for my sign up fee and flee with my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 04f1940d25c54bc2ac44f046b3dabbff
encoding: FLOAT32
metadata:
{"chroma:document": "I hate this bank. They do not care about their customers at all!!! I will never tell anyone to go here. I've been a customer for many years and they could care less!!! When your acct is overdrawn they wait till you get a fee then they email you instead of emailing you so you can fix it!!! Not to mention the rude ** I talk to on the phone!!! This is only one of many issues I've had with this dirty bank. They are in it for the money and say ** you to their customers everyday!!! DO NOT BANK HERE EVER!!! YOU WILL BE DISAPPOINTED!!! ** YOU PNC BANK YOU SUCK!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0266c2f9bdf6495dad7995f02218fb4a
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metadata:
{"chroma:document": "PNC Review. I had several items that had been charged to my debit card and I decided to dispute them. I was in Myrtle Beach at the time but was going to Italy for several months for work. I spoke to the escalations department and they told me they could either mail me the forms that needed to be filled out or I could come into my local branch. I told them I wanted to come to my local branch since I was going Italy for several months and getting mail over there is always a challenge. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b6787993d13b43059a78d1c9878a0146
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{"chroma:document": "Ok let me start by saying when I first opened acct they was running a promotion. I found out about online but once I went into bank they didn\u2019t tell me about it. Get home call. They tell me I have to close acct and reopen when I had already set up automatic deposits with my job and my human resource dept is located in Denver. I am in Alabama so that was going to be a process and they still wouldn\u2019t waive it and give me the promotion. That was my first flag. When I used my card somewhere and they took it off but then the transaction was missing and showed up days later. Acct got drafted. Was charged NSF fee 36$ and 7$ each day it was in the negative and from what I have read I am not the only one. Wished I had seen this a year or so ago."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a621007d953948229d6e2d5b784b877f
encoding: FLOAT32
metadata:
{"chroma:document": "These are the times we live in now. Where it's ok for the teller at PNC bank to put your hard earned money into someone else's account. Took three phone calls to get it sorted out because she simply did not want to deal with it. Now my account is less than 20.00 and I have three more days of gas and food to provide for a family and how does one make it on that? How do they think this is ok? Why should I have to wait on money that should have been deposited two and a half weeks ago. Why should my family suffer for their mistake? I seriously cannot even believe this. Shame on you PNC!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 70e5f988da8549af9813bac53ee8c0c3
encoding: FLOAT32
metadata:
{"chroma:document": "PNC Bank requirements to automate loan payments grows ever more convoluted and obscure. The customer cannot automate future payments in any amount beyond minimum payment due. Today, a conversation with customer service I learn that the customer cannot make a payment from an external checking account (transfer funds from an external account). When I asked to speak with a supervisor I got a voicemail from one Kelly - who does not work on Fridays!!! What sort of financial institution is this? I echo an earlier commentator: my loan was transferred to PNC. I have never had a good experience with this bank. They always want to know \"the amount of my last payment\" - something I can't always remember. And if you can't remember - they can't help you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e4155c4ada84be09f0ab86d5b8c22ce
encoding: FLOAT32
metadata:
{"chroma:document": "Here's the cute trick PNC Bank is playing: Say that you made a $1,000 deposit today. Say that you have written three checks, each for $200, that are also presented to the bank today. PNC will allow $100 of your $1,000 deposit to be credited to your account at 11:59 PM. Then, they will present the three checks for $200 each against your account at 11:59 PM. Since you don't have the money in your account to cover the checks, they will charge you a bounce fee of $36 for each check. Then, ONE MINUTE LATER, at 12:00 AM, they will credit the remaining $900 of your deposit to your account. And they cover the three checks so they are not returned (how nice of them, ha), but you just paid them $108 (3 times $36) in bounce fees. What a great bank this is! I wonder where they learned this slick nasty trick? Stay away from this bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0c8550b1b46e420284aa58cdca0008fc
encoding: FLOAT32
metadata:
{"chroma:document": "Garbage company! Called today because my merchant services was taking a week to deposit into my account. Supposed to have 24 hr support, obviously do not! So ask the lady what she can do. She says nothing, she is I credit card department. I say, \"Ok, can I please speak with your manager?\" She says she is the mgr! I say, \"Ok, can I speak with your boss please? You did nothing wrong, the policies are mess.\" She says they can't make outgoing calls! I said, \"Ok, please have someone who can help me and call out contact me.\" Then an abrupt click! She hung up on me!!! What kind of professional does that! And she is a representative of them!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e654b8ecd74542d083986fc09563b775
encoding: FLOAT32
metadata:
{"chroma:document": "PNC website badly run and apt to cause you to overdraft. Pending charges are disappearing from the pending list and the money reappearing in your available balance only to have the charge magically reappear and be paid late night on the next banking day. This has gone on for months. I am now screenshotting it daily to prove it, and it happened again today. I am leaving this scam of a bank. I should have done it several years ago when they embarrassed my husband declining his card at a business lunch. Their reason? The charge was coming from Miami Florida. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2305a51dc8a14a0fa2826f8addf07ca7
encoding: FLOAT32
metadata:
{"chroma:document": "July 3, 2017, I went to PNC Bank at Shoprite Branch located at 2200 Neshaminy Blvd. Bensalem, Pa 19020, to withdraw $2000 out of my checking account, PNC Bank teller processed my request got the money and left. A few days later I got a call from PNC Bank Credit Card department congratulating me on the credit card approval, I told ** that I never applied for a credit card, ** told me that he has a filled out application, I told ** it must be a mistake, ** again told me that there is an application filled out under my name, I told ** to shut it down immediately, PNC Bank Pulled my credit report twice by PNC Bank Employee on July 3, 2017, without my permission, without my knowledge."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c2ec773f13340f980bac91682106841
encoding: FLOAT32
metadata:
{"chroma:document": "\u202aI too would like to share my PNC experience. I am an honest hard working typical American Grandma. PNC bought out National City Bank many years ago and so my loan for my truck swung to PNC Bank whom we finished the loan payments to, all paid off years ago, in full. Apparently someone was lazy with the paperwork. We were still driving the truck until a recent wreck. Suddenly we find we need our title so off we went to our local title office. Found out that \u201cNational City\u201d aka PNC Bank still shows a lien on it! Say what?? More than 10 yrs later?? I call PNC so far I have spoken with 4 \u201cResolution Agents\u201d and someone I keep emailing with here on the help site. Two agents were able to find my information and confirm I owe NOTHING to PNC but yet they have not RELEASED the lien showing on my title. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1776215948ee42fc9c30582f41005fb9
encoding: FLOAT32
metadata:
{"chroma:document": "I have never had an enjoyable experience with PNC. I have banked with them for 10 years, originally opening an account so I could receive direct deposit from my job at the time. During this time, they've changed from National City to PNC and everything has gotten worse and worse. When I started I had a Checking account and a Savings account. When I quit, I had Primary Checking, Standard Checking, Reserve, Growth, Interest Savings, and Spend accounts. Where do these accounts come from? Who needs this many accounts? I went to write a check which I haven't done in years, for a $10 expired parking meter, and the money came out of the Reserve account which I didn't even know I had at the time. The account didn't have any money in it of course, and accumulated $220 worth of overdraft fees. I never noticed until I finally got a call from PNC notifying me of this. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b98d99da65ce465bb3a1558c5d4538f3
encoding: FLOAT32
metadata:
{"chroma:document": "STAY AWAY FROM PNC INVESTMENT AT ALL COST! I opened a joint investment account with my wife on 2016, and two individual IRA accounts. I trusted my investor to pick out an investment for us, and that is when the nightmare begin. He told us the accounts will be mature in 3 years, and I will have guaranteed to at least have my initial investment back. He quit the job in less than 6 month, then my file got transferred to another investor, who quit within 4 weeks. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7357bc45de75486bbf51398cc7971a83
encoding: FLOAT32
metadata:
{"chroma:document": "Was doing business with this bank then someone stole $90 from my account in Mexico. Took three months to get it back then I talked to the bank tech to red flag it but the same person tried to order airline tickets a few weeks later. Bad experience."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7090a87bbd9f46a8954e2a01baba432f
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is far from customer driven. I HATE THIS BANK. I have been trying to change my auto draft, which I am allowed to do, but I call the customer service line and have received three different suggestions on how to accomplish this. I have been provided wrong fax numbers and different instructions each time I call. I finally called a branch and my loan agent never returned my call. It has been a disaster. I have it set up on auto draft, which they required even though my two previous loans have been with PNC and I had a perfect payment record and I have a beacon score over 750. They do not care about their customers. Three months now and I have not been successful at getting my draft date changed. PNC SUCKS. Please. If you are considering a bank, please do not use PNC. They are not customer friendly nor customer driven. STAY AWAY."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 01b009052c324b31bd0e06f4b046168d
encoding: FLOAT32
metadata:
{"chroma:document": "I feel that my account is being closed out in a wrongful manner. They gave me the excuse that it was because of fraudulent activity with wire transfers to my account. This happened because of miscommunication on the bank's part for not giving me the right numbers for wire transferring internationally. And then to not notify me that my bank card was suspended and I could not pay my bills on time and incurred late fees is totally unacceptable behavior from the bank. I feel that I should be compensated for something."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 92842f7583714e54aff702ebdfa98bb0
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019m new to PNC bank and will be changing again shortly. I just went to my local branch to open a checking and savings account for my son. I was told we would be waiting a little bit because they were in between lunches. When I asked how long they said an hour. Must be nice to have so much business that everyone that can open an account for a new customer can leave for an hour together. Obviously they aren\u2019t interested in new business or the business they already have."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4e4d2d893b604e2280cbe71a97901cfa
encoding: FLOAT32
metadata:
{"chroma:document": "The fees are ridiculous! PNC Bank is not loyal to their customers. Managers in several branches in the northeast are rude and self-entitled. I finally had enough and switched to Citibank. What a complete difference. I'm so much happier in every sense of the way. All these ridiculous PNC Bank rules don't exist at Citibank. I do not recommend PNC at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8d50ea29877b4d7a8811a2b1a7e61bc0
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a customer of PNC Bank for more than 35 years. (Northeastern National Bank and Trust Company) before the takeover. I've always had a good experience with this bank and never had any problems."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 09be443a3dce40839e43728ef0a5781d
encoding: FLOAT32
metadata:
{"chroma:document": "They lost a $30,000.00 deposit then Tried to blame me after I showed them the deposit slip. No apologies. It was deposited in someone else account \"by accident\". I had overdrafts and fees they DID not cover."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9bf5f6771f8e422abfdd99acc4543f06
encoding: FLOAT32
metadata:
{"chroma:document": "Have been dealing with this bank for over 35 years, always with good people, and courteous help. Haven' t had any bad experiences and don't plan to change banks in the near future!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b97274a007f481fb1ffe5fb7b26e1e6
encoding: FLOAT32
metadata:
{"chroma:document": "Trying to get a title released is more difficult than flying to the moon. Days of delay and no information. Just got off the phone with one of their agents. Took honestly 55 minutes to end up with NO information as to when my title will be released. The loan was paid up a week ago! You can only imagine how unhappy my buyer is and I don't blame him. They say they are overloaded!!! Of course Bill Demcheck, CEO, would never have the decency to hire more people to actually have customer service. NO, his $13,000,000.00 last year was just not enough money for him. Yes that is 13 million!!! But you as a customer are just a piece of dirt. These guys should be put in jail."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f67a229a6904a29b881fc1876126a09
encoding: FLOAT32
metadata:
{"chroma:document": "Had 3-5 calls from automated phone line requesting information. Did not respond. NO one with a brain cell will respond to those anymore. Finally received a call from a PNC rep from loss prevention. She indicated that my card was compromised AT the location that I last purchased something. I do understand that this isn't possible. She had me on the phone for 15 minutes and put me on hold to try and expedite a replacement. I waited on hold for another 12 minutes only to be disconnected. I called back 3 times and was disconnected before I got to a rep. I then had the displeasure of getting \"Pam\" who actually put me on hold while I was talking and then came back to the line and said \"are you done talking so I can talk.\" Rudest, most disrespectful person I've ever dealt with. She should be fired."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a3b23eb65bb74b0d9536241da0f0c88e
encoding: FLOAT32
metadata:
{"chroma:document": "Closed account causing checks to bounce - My daughter planned a trip Overseas to volunteer to help Others. We issued a check To the travel coordinators and the bank close the account. According to our records the bank Authorized us to issue the checks. Said the account was good and the account was closed. They claim by the account holder which was not accurate. The account was never authorized to be closed causing insufficient funds fees. I researched other reviews and a turns out this seems to be a common occurrence with this bank generating revenue from this ERROR."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53fb25eca04945d4b030d317a4b1abf3
encoding: FLOAT32
metadata:
{"chroma:document": "After having an account with PNC for 10 years, I inquired about a home mortgage loan and was working with Kara **. I spent a week provided 3 years of tax returns, all investment accounts and contractual information on my employment. I was told that my credit score was very good and should easily qualify for a loan based on my debt to income ratio. I never heard back from Kara and after leaving numerous messages and contacting the complaint department, Kara returned my call and informed me that the \"underwriters won't approve the loan because your contract is only for a year\". I had the director of the program contact them to explain that the standard contracts are a minimum of a year but intended to promote long-term employment. Regardless, Kara could not explain why my calls were not returned and the at this point I will never do business with PNC again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dc232f6ee78642f8b64ee1b1e1ab7497
encoding: FLOAT32
metadata:
{"chroma:document": "This is the worst customer service I have ever experienced. I received an email that contained my balance at 12:45PM on April 16th. According to my Virtual Wallet app that the bank sells to you as a tool to make banking with them \"worry free\" the amount shown in the email was accurate. I never deposit the full amount of my check because even though it is payroll, it takes days to process. I deposited the first check I received after opening my account with PNC on a Friday and my funds were not available to me until the following Tuesday (even though I was told I could access them the next day). After that I opted to pay to have my check cashed elsewhere and deposit a portion of the cash into the account, so I always have cash on hand at the house. As of 11PM the amount had not changed in my account, and I had not used my debit card in two days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d0a0fe7346a48a380451c446c879eb8
encoding: FLOAT32
metadata:
{"chroma:document": "PNC is the worst Bank period for fair treatment of its customers. On 3.27/2018 I requested a Balance transfer which \"immediately\" posted to my PNC Card. Upon contacting Customer Service, I was assured that a check had been released the very same day to the other bank. After 18 days no check has been received and PNC declares it must be lost in the mail. Apparently the only option is to reissue and wait another 15 day process time - CANNOT be expedited. That leaves me carrying the same debt obligation for 30 days with both banks. This is \"legalized stealing\" on the part of PNC since there will never be any incentive to mail out offsetting checks in a timely manner. Anyone taking advantage of this \"unsolicited\" offering should only use the provided checks - DO NOT use the Online script."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b6b54a50d2ec4c84802355bb3c1d0386
encoding: FLOAT32
metadata:
{"chroma:document": "Overdraft Item fee - I AM SO disappointment of PNC bank Customer service. They are the worst bank ever. I will never bank with them again. I will close my account with them and go and bank with other bank. They had the worst customer service. They aren't trying to listen to you or try to help you out. Never will I return back to them again. Are so rude when they are talking to the customer. They are just bad service. They just horrible? I am better with other banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a3fc6500af64706b3f9b3b23041fdf7
encoding: FLOAT32
metadata:
{"chroma:document": "I honestly don't know where to start. Basically, I applied for an online personal loan. This company called Advance America was all a fraud. I reached out to my Bank (PNC) on 3-13-18 to professionally dispute this matter at hand. Let's just stay as of Today 4-5-18. I have not gotten $1000 situation finalized. I will continue to fight for what is right and justified. Please could someone help me. After, tomorrow I will be notifiy my local police department as well as the BBB..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b8e0edc1b03a41b38fcdac5faa2b2d52
encoding: FLOAT32
metadata:
{"chroma:document": "My son made 3 car payments at one time in February and received a confirmation number. Two weeks later the money appeared back in his checking account at the other bank so he called PNC to see what happened on 3 separate occasions and was told all 3 times the payments posted and he was all good. Yesterday morning he woke up only to see his car had been repo'd through the night by PNC bank for non payment. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 871749913a804b0191debd4ee2d3487d
encoding: FLOAT32
metadata:
{"chroma:document": "This is the worst bank to make online payments with. I made my 1st payment by phone because I threw my pin number away after setting up my account in January 2018, which did not work, so I had to make another request for a pin number which took 2 more weeks. My 2nd payment cleared March 07, 2018. (For February.) Made my 3rd payment online March 23, 2018 believing it went through because a confirmation number was given. Well started getting phone calls today saying no March payment has been received. Called back with confirmation number and was told they could not track the payment with that number and my promissory payment was broken March 27, 2018. When asked what did that mean and the lady said the payment did not go through. Why? Money was in my account to cover payment. I have never dealt with a bank that is so difficult to pay payments with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 83186784c9de4629acee53911264fae0
encoding: FLOAT32
metadata:
{"chroma:document": "PNC online banking installed a new system. Twice it didn't take my payment and I was charged a late fee. I had to call customer service to find out how to schedule a payment. I had no idea I had to go into transfer funds for credit payment. I called again today 3/26/18 because it happened a second time. I tried to set up my payment again! I got an error code and to call customer service! Credit card services is sending the info to someone else! This has cost me $26.00 fee. How many other people have late fees because of this system?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b4f1e2f41d0142548a2f953348c58fcb
encoding: FLOAT32
metadata:
{"chroma:document": "PNC is probably one of the worst banks that I\u2019ve ever been unfortunate enough to deal with. They have good features, yes, but their added fees are simply ridiculous. They charge 36$ for an overdraft fee, and if your account is negative for more than five days, they charge an additional 7$ for every day that the account is overdrawn. I\u2019ve been told that they made 12 billion dollars on overdraft fees alone. They hardly forgive the fees, and all of the employees are like robots with no compassion or understanding. They rehearse the same spiel every time, and at the end of the day, they don\u2019t really try to actually help you out."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d8c9fe6d8e5492ab6c40e09de6b2934
encoding: FLOAT32
metadata:
{"chroma:document": "On 3/21/18, I went to close my account at PNC Bank, 2761 Fairfield Commons, Beavercreek OH 45431. Once the teller and I could hear each other over the carrying on from other employees, we confirmed that only the manager could close the account or I could get cash. The manager was having a 20 minute call while we were waiting even though he knew we were waiting. The teller then directed me to him. After confirming my identity with my license, he has the check made out to me to me to cash out. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c47865ad4aa45dd8949a7376eafc5ae
encoding: FLOAT32
metadata:
{"chroma:document": "My account had pending transactions on the 15th. I made a mobile deposit on the 15th. Given that PNC posts transactions by 10pm, all pending transactions along with my deposit were due to clear. On the 16th I was hit with two $36 fees as if funds were not available for what was pending. The Rep then went into explaining the amount of funds that are available immediately ($100) and that it was put against an amount of a recurring charge. When I alerted her of the fact that that charge was still pending, she then wanted to \"research\" why it was showing as pending when her \"computer\" showed it being paid from the \"available\" funds. After no clear explanation on that, she then went on to explain how Overdraft Coverage works. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 51af10eaf0aa4240be33cb0ab43af5cd
encoding: FLOAT32
metadata:
{"chroma:document": "I used this bank for 7 yrs. I have never been more dissatisfied in my life with a bank. Over the weekend I did a couple of emergency errands at a pharmacy before the snow storm. I had enough to cover my purchase on my account. On Monday I had to buy a transit pass to get to and from work, I was short $7.00. No biggie. On Tuesday I was hit with $115.00 on overdraft fees. On Wednesday it was $152.00. I called customer service to explain my situation and I was passed on to the department that handles the overdraft fee charges. The manager (John) so he said he was a manager, doubt it with his lack of customer service. Argued with me telling me that I didn\u2019t have no funds for my purchase done over the weekend when I was monitoring my money through Virtual Wallet. He said he would not discuss the fees no longer. That he wasn\u2019t going to remove them. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cced2d27b60f4208aa13a03a502c534b
encoding: FLOAT32
metadata:
{"chroma:document": "I've spent about 10 years with PNC, and for that amount of time they have been nothing but garbage. It's nothing to do with any of the physical people inside the establishment. It have everything to do with the online aspect of it. The PNC virtual wallet app is actual trash. It would be faster, easier and more reliable for you to check your banking information online with a computer. Which works just about as much as the app. Which leads you to the telephone, except when you call the robot stops working somehow, and then sends you to the handle of being on hold for about 2 hours. Why have I spent so long at this terrible place? Well, thats just gold-ol-fashioned laziness/depression/anxiety/holy**itsbeentenyears/whatamidoingwithmylife/imgoingtodiealone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0004cffbb1ef427f94a025ce1e9d93a1
encoding: FLOAT32
metadata:
{"chroma:document": "I've had several issues with PNC Bank with their customer aftercare program and their handling of documentation during a claims process. My first issue arose when my debit card needed to be renewed. I did not receive a renewal in the mail (PNC claimed they sent one) when I did inquire about it. I figured it got lost in the mail, was mailed late etc and was not too bothered. The local branch informed me to come on down and they could process and create me a new debit card on site. Great!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c72a7deb843f4126972fcb6eb7ea3bde
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{"chroma:document": "Customer service is straight from Compton... I asked before depositing my check, \"How long?\" Rep said \"ooh next day should clear\"... still waiting. It's been 5 days. Calling Gangsters Inc... And was told they are holding it because they won't cover it... uuh? \"Who? WHAT are you talking about. It's a check... how long will it take ma'am.\" Rep: \"IDK...\" smh. Just clear my money so I can close my account... yuck!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "My bank account was closed and they are still accepting my direct deposits (IRS and STATE). I called the 1800 CS hotline, they were no help at all. So I called the local branch, the first lady was no help. Couldn't tell me anything that I already knew but wasn't getting any questions answered. Why they were still taking my money (my account was already closed for at least 3 weeks or more and when I'll be getting my money back. I'd like to know what my rights are, if my account is closed, shouldn't my money be rejected and sent back to the place it was issued from? Instead they said they were taking the overdrawn fee out of my checks. Can they legally do this after my account has been closed. The branch is located in Whitehall, PA. I need help in this matter. We're talking about money I use to pay my bills and support my family. It's over 10,000$ they are keeping because of an 160$ overdraw and late fee. I need help please."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6e022a29562e40ea9c96b2ca6ea1e3c5
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{"chroma:document": "I took an unsecured loan from PNC Bank and it has been the worst experience... I was never ever late on a payment. I maintain a 780 credit score... In the 5 year term I also used PNC to cash an insurance check while I was on an 8 week business trip Europe. They were so incompetent... Never returned phone calls etc. Now I am travelling again and they cannot pull it together. They don't return phone calls and should be disgraced to be in business. If you need a reputable financial organization. Do not use PNC Bank. Trust me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a3cf30cb6f14b23b3f938bf32495125
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{"chroma:document": "Credit card. $29 fee for an accidental under Payment of $10. Paid $1300, but missed $10. It was paid several days later when the mistake was found, but according to them 7 days late. Seriously, wouldn\u2019t even reduce, but customer service is willing to patronize you with how little they can do. That\u2019s what you get if they can\u2019t nail you with interest... Egregious rip off!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 665561829bcc4ffcb8c10f18d77dc23c
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{"chroma:document": "I have had a PNC virtual wallet account for about 8 months now. I like certain features, but if you become more than ($-5) they charge you a $36 overdraft fee if you do not drive and deposit the CASH before 10pm at a atm and a branch. They have refunded me before because of stupid errors or just the fact I couldn\u2019t make it to their ATM (sometimes it\u2019s down, once drove all over Tampa looking for one to put cash in). I was -3 dollars technically -8 dollars because of the five dollar cushion. I was OK except for the $3.00. Instead of driving to the ATM with my cash that night my friend who also has PNC Virtual Wallet Account (I referred her how ironic) said she would just Zelle (transfer the $) to me. I even looked on the website to make sure that it would go through before 10 PM. It says if you have the same bank it goes through instantly or within minutes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 50dd627532484a1eb8af3da5ce1ce381
encoding: FLOAT32
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{"chroma:document": "PNC Bank refuses to apply principal-only payments to principal only. It's been more than 2 weeks and all they say is 'give it more time, it takes a while to make the change'. Anyone else misappropriating funds like that would be in prison. I think a class action lawsuit is in order."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f16675ed0932450884b0204985ecd88d
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{"chroma:document": "I spoke to William ** of the Ludlow Ave, Cincinnati branch on 25th of January 2018 regarding obtaining a mortgage loan. He was friendly and said he would work on my case. Gave him all my financial statements but 3 weeks later not a single email reply to say how it is going despite me emailing him back a couple of times asking for updates. Very unprofessional. Will not bank with PNC as they do not respect potential customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: faace2eaa52f4c5b9bc3142f155118df
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{"chroma:document": "I got a PNC credit card well over a year ago. It was 0% interest until 3/1/18. I have diligently been paying off the credit card in full before 3/1/18 to avoid having to pay interest on the balance. I made a two (2) $1K payments in January 2018, leaving a $500 balance which I had scheduled to be paid in 2/18. I logged on to my PNC mobile app today and saw that they had charged me a $27 late fee plus $1.50 interest on that late fee. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5fde1ce0e3d24587af9d4aa2beb184c5
encoding: FLOAT32
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{"chroma:document": "If you bank at PNC, withdraw all of your money and run as fast as you can. They accidentally closed out my checking account and lost the money for the last 19 days. It would have been longer but I staged a 2 hour \"sit in\" at the Plainfield branch and told them I wasn't leaving the building without my money. A half hour after closing time and they finally came through."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b8dbb92fec55468c8d4fff38a05e0d6f
encoding: FLOAT32
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{"chroma:document": "PNC - Thieves! I took an auto loan with PNC back in 2012. When I made a loan payment I paid more than the payment amount, usually $100 more. In 2013 they repossessed my car for past due amount of $30! Past due? And you couldn\u2019t call me for $30 you claim I owed? At this time they informed me that the extra money I was paying wasn\u2019t going towards the auto loan at all! They placed forced place Insurance on my loan charging me hundreds of dollars! They \u201crealized\u201d they made a mistake and refunded me over $1,200 but nothing was refunded towards the repossession fees I had to pay of over $300! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 31b2af89e19d4c77bf1a6b2e4b772529
encoding: FLOAT32
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{"chroma:document": "An accurate description of this business is described by their acronym: PNC which stands for: Pleasing No Customers. I am not satisfied with this business, and they do not deserve mine. A lot of shuffling of details and head nodding. Not outright lying - just not actually telling the truth. \"Do I qualify for this bonus advertised on the internet?\" \"Yes\". But I guess receiving it and qualifying for it are two separate thoughts. And then... \"Will it be useful for me to wait to get my credit card reader until I am actually ready to set up my business in six months?\" \"No. There is no advantage to waiting...\" Except for the fact that if you fail to use it within the given first 30 days, you will not be given the money back that I said would be given to you. (Unsaid.) And what about this yearly fee that was never mentioned? Hmmm... Sounds like a thing they ought not mention. Craziness. Keep your money under your mattress."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 627e2bbbf97d4f6dade11fb614b23195
encoding: FLOAT32
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{"chroma:document": "At my local PNC Bank I was given information about a cashiers check. This information was incorrect. When the check did not clear, the bank refused to look into the matter. They did not apologize or acknowledge that they had anything to do with the matter. If you can't trust your bank to know this information who are you supposed to trust? The bank manager also did not know how to do a simple wire transfer. It took her over 1 1/2 to complete it. They really need to increase their training of their employees, as well as respond to customer complaints."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a0bae56d8df481982629a1b19f139e8
encoding: FLOAT32
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{"chroma:document": "My husband and I have had it with PNC. They recently charged us with 4 overdraft fees, when there was money in the account. They said it was for prior transactions that they forgot to charge. This makes no sense to me! How are they allowed to do this. We have been a customer for 8 years! I'm done!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 55d0fd51246b45e1af90a4a9e1e64ccf
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{"chroma:document": "Everyone working for this bank are extremely unprofessional. I have made an appointment, arrived a few minutes early and the person I was scheduled to meet wasn't there. Right now I have a 3pm meeting and the guy is leisurely eating lunch. I haven't eaten a thing because I'm using my lunch break for this meeting. The time my meeting was shipped, supposedly the specialist had emergency surgery but was in the office the next day laughing and eating just fine. I contacted customer support in tears because I had been trying to find info on my loan and no one would answer and my scheduled beings kept being dogged. I was called by a senior officer in management who apologized and gave me his direct number (which he wouldn't answer or respond to my voicemails after he initially called). I get forget information from both branches in town and the support phone number. Seems everyone who works here is just unprofessional. Very few ethics. It's amazing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f23472d7ad942d3b95a29c781496944
encoding: FLOAT32
metadata:
{"chroma:document": "We were just hacked through PayPal. The hackers started the withdraw process of taking out two $1000 payments, totaling $2000 from my bank account. They changed my password and changed the language to French on the account so when I received my emails about the withdraws it would look like they were spam and I couldn't understand the language to find out. The next day after they started the withdraws, my husband was at work and tried using his PNC bank card. It was declined. We had $500 in our account and knew immediately this wasn't right. He looked online and noticed that we were overdrawn by $1500. He immediately took off work and headed to our local branch. They said there was nothing they could do to stop these payments until they actually posted. They were still showing pending. Which did not make sense to us. If it shows pending, it should be allowed to be stopped. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 803df748cf2b4ff59d0216038714df6d
encoding: FLOAT32
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{"chroma:document": "I opened the Business Credit Card Account at PNC bank in 2016. The Banker at Fort Lee branch made a mistake to set up my online banking account for Business Credit Card Account since the beginning. She set it up linking to my personal account. I couldn't review the balance or transaction history for Business Credit Card account via Online banking service. I must 100% depending on paper statement for paying off balance and checking transaction history."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a00555574624fd69618693fc3390cc7
encoding: FLOAT32
metadata:
{"chroma:document": "I been a PNC customer for more than 5 years. I have a credit card which I always paid it full and on time. I needed a loan to pay some student loans, they denied me because of my credit. It's a shame how these banks when you need them they are not here for you. But they surely want your money. Any bank that only think of their interest and not for the people I will not invest my money. I also experience some issues with my credit card at a airport, and I called three time and they still couldn't help me to get cash. We as the people need to stand up and realize that any organization, company is for their interest only, we need to take our money elsewhere. This is your money and if this bank can help you when you need them, don't waste your time. I am closing all three of my account and take my money somewhere else. They don't care about your needs, or situation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c59dc9291666481b907f1259b6327804
encoding: FLOAT32
metadata:
{"chroma:document": "After reporting my card lost on the 1800 number, both users on the account have to wait for new card to arrive. This was very inconvenient for us, we agreed since they will overnight it. Unfortunately the card never shipped! They never sent the card to FedEx. I called and spoke to the rep regarding this, instead of investigating what went wrong she canceled the second card that was to be shipped. They will not reissue a 3rd card till next day, which means I will not receive my new card for another 4 days!! The staff including management are spineless robots who unlike other major credit card companies really do nothing to support their customers. No wonder they have 1 star rating, if an option existed I'd give them no stars and rate their service as by far the worst credit card company ever!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 31ebbee09f8b476ea8abf5c8cce4cc21
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{"chroma:document": "I recently attempted to send money online through Zelle. It seemed so easy! Just enter phone number of recipient and amount and send! No other instructions were listed. The recipient received a text and followed the instructions to load the Zelle app, but made a mistake so money wasn\u2019t transferred. Now the money is not in my account or the account of the recipient! It will take up to 3 days to come back!! So I did a test and sent $10 to my husband and the same happened! Customer service said that the Zelle App must be loaded first before money is sent... No instructions were given beforehand. I will NEVER use this app again. I\u2019ve used Popmoney in the past and didn\u2019t experience any of this. Shame on PNC since this app should have been tested before releasing it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c8e8b290db4e4557a7792bfeb5ff272b
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{"chroma:document": "Maplewood St. Louis Mo PNC Bank - Went in to open up a prepaid credit card before Thanksgiving, so it would be here for some Christmas shopping. While trying to set up the account the teller couldn\u2019t figure out how to work the computer system and had to call somebody to help him figure it out. Took over an hour for him to figure out the computer. While waiting he looked at my two forms of id and my social typing them into them into the computer. After finally figuring out how to work the computer he had me sign a paper and gave me a copy and gave me a receipt of my deposit and sent me on my way saying that my card should be mailed to me in 3-4 weeks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ca0b4b87a9134b8b9b9e78e97192224e
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{"chroma:document": "PNC online and mobile banking claims that Zelle is the newest, quickest way to transfer or receive funds. Just download the PNC mobile banking app to your Android or smartphone and enter the info needed to use Zelle. There is NO info and NO guidance on using Zelle after you've verified the download and verified your mobile phone # linked to your PNC account. Absolutely nada. Talk to PNC online chat: \"Yes, we see that you have downloaded the PNC app to your phone, and that the linked phone # to your checking account is active. We see that money is waiting to be deposited into your account, and should deposit immediately. Please call 1-844-428-8542 for help with Zelle.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1eedf92678c24a558fd58496cb98b65e
encoding: FLOAT32
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{"chroma:document": "Someone stole my debit card information and paid off their $375 ComEd bill with my money. The funds were posted to their ComEd account, not mine - which ComEd confirmed when I called them. I shut down my card immediately, reported the fraud, and disputed the transaction. Some days later, I received a response in the mail from PNC saying that they had completed their \"investigation\" into the fraud, and determined that the charges were valid - meaning, MINE. This meant the funds would not be rightfully returned to me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6e4202feb17049d29cadddcfb37656e3
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{"chroma:document": "I paid off my car loan on November 22, 2017. The check cleared my bank on November 28, 2017. Despite two phone calls, PNC and Ms. Vona **, customer service representative, refused to put my title in the mail until after the middle of the next month. I was never a day late on payments - always early. This outfit does not appreciate good customers. Stay away!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9ba9f00a66be446f9c9c377388f626f6
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{"chroma:document": "I have been a customer of PNC since 1999. The bank made an error and cost me to be in the hole -$682.03 because of this error. I lost my SSI benefits to pay into the error they made, had to open up a BBB case and I still haven't gotten my full amount back that I am owed! This is the worst bank ever! After I close my account with this bank I will be glad they lost me as a customer. Forewarning for all PNC customers, your money isn't safe at this bank! Close your accounts that you have at PNC and open up a new one at another bank. Any other bank except PNC would be better. They jipped me outta my money! Are they gonna do that to you?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 26de506591424b278b47f5a20d1f3b8d
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{"chroma:document": "I have had nothing but issues with this bank. When I first switched to them I deposit my $1000. They took it from my other account and held for 10 days for no reason. I cannot even close my account. The mobile banking is absolute trash. I can't rolls into line bank! Customer service is terrible. I can't speak to a manager WEEKS! Stay far away from this bank. They are thieves."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3132002ed54744cd95a64024a5decbb5
encoding: FLOAT32
metadata:
{"chroma:document": "Back in 2012, there was a large lawsuit brought against some of the largest banks for rearranging or hiding transactions to create overdraft charges. PNC were one of those banks. Fast forward to 2017, almost 2018, and they are STILL doing it. I made a purchase on Amazon for $114 on 11/25/17, which immediately posted on my PNC app and deducted from my available balance. On 11/30/17 I noticed that I had $114 back in my account, but thought it was a credit from Verizon, who had overbilled me and after speaking with them that day, refunded the money to my PNC checking account. Actually, this was the PNC masterminds at work. SIX days after making that Amazon purchase, PNC put the funds from that charge back into my account and then took it back out on 12/01/17 with a posted date of 12/01."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0fa400c44bc049aa9d2f8a11a3ddceb5
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{"chroma:document": "ATM malfunctioned and chewed up a check. After 4 months of dragging their feet supposedly investigating the situation, basically called me a liar and said I made up the story. Was not able to get a replacement check so I am out the amount of the check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a45a7403f3ad4cdba5c4636b2fc52a51
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{"chroma:document": "In the last week-edit the PNC ATM at 501 N Front Street in Sunbury, PA ripped me off $20 today, if the machine doesn't have enough money in it, then it should let you know, so you can type in a different amount of money... It deducted the full amount out of my card and I did not get all my money. I called PNC and they can't help me... They said to dispute it with my bank or cardholder."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 70504413f76746539207e3bc308cab33
encoding: FLOAT32
metadata:
{"chroma:document": "I have had nothing but issues with this bank. When I first switched to them I went to deposit my paycheck which they held for 10 Days. The mobile banking is absolute trash! Customer service is terrible. Good luck calling their 800 number. It\u2019s always messed up. I overdrafted my account one time & they rearranged the way my debits came through so they could charge me 36.00 three times instead of once. I ordered checks that never came. I needed a form filled out once and I had to go to the branch 3 times for them to get it right. No alerts at all though I signed up for them. Money transfers take weeks... yes you heard that right WEEKS! Stay far away from this bank. They are thieves."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5bc1b6a4f7a4793bd37ed18903cfb2f
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{"chroma:document": "I am banking with PNC about one year. I really didn't have any problem with them except online banking. Before with another bank was so easy! I loved it. This bank? Just terrible! To set up online payments, transfers... Forget it! And I never heard, when you pay your bill online, it takes 3-4 days to transfer it! I can't believe it. I had late fee several times already because of them, but they don't pay it back because they say I have to pay it in time! Really? How much earlier than the due date? A week or two? My patient is over! Any suggestion what bank should I get?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bacb9e9df82f43f48f2c254255c5f1e7
encoding: FLOAT32
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{"chroma:document": "Two times in three days I got money stolen from the PNC debit card. The second one happened during Thanksgiving - so everything is closed. After the first unrecognized transaction I went to the office, they issued a new card and supposedly deactivated the old one. Two days later, somebody used my old card and money were deducted from my account. Unbelievable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dc65e85e953f43988c906798550e917d
encoding: FLOAT32
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{"chroma:document": "Very clean and well-kept branches. If you reach out to call them or email them, you will get your questions answered. However, I've found TD and Vanguard are MUCH better with service/transparency. PNC will not tell you about fees, periods in which your account is considered 'inactive' or how to even set up your account. They just expect you to find out for yourself."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a53c53cad034701bedb773e7f25ce77
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{"chroma:document": "My daughter has a Virtual Wallet acct thru me because she is a teenage and this is the only way PNC will allow a teen checking acct. They figure the parent will ultimately be responsible. However, when I, as the PARENT, went in to dispute a $39.95 recurring charge that my daughter had no knowledge of, I was told I could not dispute it, it had to be my daughter. I explained that she is in school until after 5 pm and I wanted this taken care of ASAP. Of course, this did not make a difference. Adding to this annoyance, when I came to my PNC branch there were no customer service people available, so they requested I make an appt for an hour later, which I did, only to be told at that time they couldn't help me. PNC sucks!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 528b6ff4aa9f46038dd78afa0c99e4cd
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{"chroma:document": "Let me tell you, do not use PNC Bank to get a HELOC. The outfit in McLean, VA does a total 'bait and switch' operation. They pull you in with a low rate and then after they've done everything, all the paperwork, credit reports, etc., they change programs on you! We had TONS of equity. We had an EXCELLENT credit rating. The 'suit' behind the desk told me that he has never missed an achievers' trip and that he was the 'best' at PNC. He tried to get us to take out a whole new mortgage even though we had already paid off more than 7/8 of our house, and only needed some CASH to finance our child's college education. When we shot that down and chose a modest HELOC instead, he changed the whole perimeters."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d9d2f868b57a402a94f3f11b3fe9a153
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{"chroma:document": "Today 10/27/17 I went into a local PNC Bank in Columbus to Change a Twenty for a Ten and a roll of quarters for the laundry mat. The women asked for my PNC account information. I do not have an account with PNC. I explained I just wanted change for the 20. She rudely said that bank policy says they cannot change money without an account. This is absurd. They are so clueless it's like they don't want any new customers. I went down the street to another bank. And was promptly offered change, no hassles no questions asked. I definitely will never do any business with this bank what-so-ever. I will continue to tell my experience to others to warn them of such a rude and careless bank with unfriendly customer policies."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c3288bbedc5408b840623e11c912997
encoding: FLOAT32
metadata:
{"chroma:document": "I'VE HAD ENOUGH. This bank has given me its last overdraft of $36.00! I am switching my bank, paying off my PNC credit card and running away from this sham of an outfit. Beware of this bank, you will know when you balance your checkbook every day and it seem you just can't balance it out? One, twice, three times\u2026 The balance is never in your favor either, it\u2019s always adjusted in the bank's favor. Goodbye PNC bank. I'm leaving. Pioneer was a honest bank but when it changed to PNC things got weird. STAY AWAY. You will lose thousands in overdraft fees. You\u2019ve been warned!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cef48c362e2042f7a7a335252ac9b5ad
encoding: FLOAT32
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{"chroma:document": "We recently had a hurricane on September 12, 2017 in Florida which caused the area that I live in to be shut down for 3 straight weeks with no power or Internet. Because I could not deposit any money into my personal checking account I was forced to overdraft my account. PNC Bank refused to remove the fees. I could not believe that they could stoop that low just to make a buck. They have lost my business and I now recommend to everyone out there to not use this bank. Most immoral and ethically flawed bank that I have ever been with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: adcbc865d9e3487c9d2bf3223602028a
encoding: FLOAT32
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{"chroma:document": "I needed to open an account. The branch closest to me closed too early for me to make it, so I went to a branch downtown. At the first branch they had nobody there who could open an account so they send me to the branch that is a 10 minute walk. This was 30 minutes before they closed. Get to the second branch and they refused to help me because it was too close to closing time. They were very rude to me and said I should of been there before 4 if I wanted an account. I now will not use PNC Bank. I am mainly upset because they had me running around downtown in order to make it there with my 8 year old daughter in time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 90f297dae1e84b1091dea4039f13cebd
encoding: FLOAT32
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{"chroma:document": "PNC bank recently bought my home mortgage from the Federal savings bank. I have been carrying good insurance all these years. My insurance company sent yearly evidence of carrying letter to the old bank and I have seen in their documentation. The PNC bank writes a letter stating that I have not sent the evidence and they are going to buy the insurance for me if I do not send an evidence. I faxed a copy and the insurance also sent a copy. In the meantime, the bank bought the insurance and then cancelled later. I have never received such rude letter and the bank never threatened me of buying an insurance. I have been a mortgage payer for about 30 years without a single late payments for these thirty years. I hope some other bank buys and services my mortgage."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 24a629ba2ecc4179aa489dc2a2ff2ff6
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{"chroma:document": "So I deposited my check in the ATM. 2 days later I received fee and was told my check was return. I said, \"Why?\" They said, \"We dont know,\" to call the company that issued it so I called the utility company. They stated not sure why they return the check. \"It's legit because when you cancelled your service you overpaid us.\" So I called PNC back. I said, \"Please look into this. What's going on.\" The check was less than $10 so they said, \"Oh we know it's because the check has your maiden name. And not your married name.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 276561e567264a83bc9a12962db18f95
encoding: FLOAT32
metadata:
{"chroma:document": "So I joined PNC a little over a month ago due to a friend\u2019s recommendation. Since joining I have delete with nothing but disappointment, frustration and agitation. First issue I went to create the account with they ** up then by putting in my information incorrectly, next incident I had deposited $80 and the ATM took the money and did not put it into my account or spit out a receipt. Had to deal with being on the phone with PNC for over an hour on a Saturday just to get my funds which were mines back, they filed a report and said it would all be cleared up in a week. A week later I look at my account and I am negative $100 and something dollars. Had to call PNC while at work for over an hour to get the account fixed. I asked the Rep to forward me to a manager because I was upset. Put in the request 9/28 and manager doesn't call me till 10/2/17. They definitely did not keep their 24 hour promise as their company states!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 032a0cc2ca8646a5bcf44307ec5ac5f1
encoding: FLOAT32
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{"chroma:document": "As a customer of PNC Bank for over 30 years, I entrusted them with all my accounts. After losing my job in 2015, it became necessary to withdraw money from a 401(k) held by my former employer. They deceived us and took a commission transferring my money to an IRA before distribution after assuring me there would be no early withdrawal penalty. The employee has been fired but I am out $12,000 because of their deceit. They were very unprofessional in the handling of this matter even the bank president ignored our letter to him."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db690e35db3a47f688f65c2b82a60a43
encoding: FLOAT32
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{"chroma:document": "I asked a PNC employee for assistance in directing me to their ATM and she began yelling me and said I didn't ask politely enough and refused to help. I never once raised my voice and was cordial and kind to this woman, and she made my day so much harder than it needed to be. I don't bank with PNC, but their ATM is the closest to my residence; I have to use it due to location convenience. If I had a car and could go anywhere else, I would. Worst customer service I've ever experienced, and I WORK in customer service. Horrible company. Seriously, ** PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 405bbd6544674a56b8c525e5bf871eb2
encoding: FLOAT32
metadata:
{"chroma:document": "After almost three decades of banking with PNC, I experienced an overdraft of my money market account when my phone provider, Verizon, failed to switch billing to another account. It was my fault, but I ignorantly thought that, with $77,000 at the bank in other accounts, prior home mortgages and auto loans with PNC (all paid in full and on time) and my many years of dealing with PNC and its predecessor banks, RBC, etc. etc., that the manager would waive the $36 fee. She, by the way, had no authority to do so, and, one week later, the branch supervisor rejected my request and told me to get it from Verizon. So, I am closing all bank accounts at PNC. I do not recommend this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: adbd6ebe362c4aaa8e4c19019def8b85
encoding: FLOAT32
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{"chroma:document": "I have been trying to pay a mortgage late fee of $43.24. I logged into PNC Bank site (which I was forced to create a new account on pnc.com since I can longer pay through PNC Home HQ site) and attempted to make a payment for the late fee. The site would not accept a payment unless it was my mortgage payment amount or greater, so I would have to make a full mortgage payment including the late fee although my mortgage payment is automatically deducted from my checking account. I contacted customer service and was first cut off from completely expressing my troubles and was told I could be walked through the payment process."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea29375733f844658e9c3fb80e3013b3
encoding: FLOAT32
metadata:
{"chroma:document": "The worst bank in mankind history. Don't do it. You'LL be missing money. The app is highly untrustworthy. They randomly take money out of your savings without consent. \"It depends on the merchant\" but every time you swipe, you check your app, the money is gone but they take more. PNC is a scam. It's terrible. The worst bank in the business. I promise."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8989c2463c934b79913109313d92a957
encoding: FLOAT32
metadata:
{"chroma:document": "PNC bank claimed they help college students with saving their money and things like that if we do the virtual wallet. Personally, there is no difference with the regular checking account and virtual wallet. There was a company who took out a payment and I told them that I did not want them taking any money out of my account because they took it out the day before I told them I get paid. I called PNC because they charged me $35 for me not having any money in the account when the withdrawal occurred. That was fine because I understood that when I signed up. But what bothered me was that they turned around and charged me $36 for asking for the stop payment and then they sent me a letter and said that they were lifting the stop payment off of my account because THEY did not see that it was an issue with the people taking the money out of my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25b5c1acc26c4c4faa9fc07bc440ee55
encoding: FLOAT32
metadata:
{"chroma:document": "I been a customer with PNC more than three years. I never had any issue since recently. Most of the time I go Annandale branch. Recently, the lady name Maria ** help me to make my deposit. I don't know why she has very bad attitude. Since this bank close to my house I tried to deal with her all the time but, recently she get my nerve. I been making the same check the last three years without any problem but, this time she said she can't make deposit because she said the trade name is not on their system. After I been arguing for $53 check I made the cash deposit & left. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cd1effdbf4c744108dc9dd639d69be05
encoding: FLOAT32
metadata:
{"chroma:document": "While talking with Carol ** of Mentor office she acts as the bank manager, however when asking her why one charge over 2000.00 was taken out twice she says \"whatever\". Well someone needs to have her find a new job. We are seriously looking to move our 4 accounts elsewhere after her treatment and her response is \"whatever\". Really? Is this who PNC wants to represent their company? So sad. She said we have to wait 14 days or more to fix this because it's a computer error. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b83b073940ab4c75954f1b43d0571b92
encoding: FLOAT32
metadata:
{"chroma:document": "Today I had the most unlawful experience with PNC Bank. I called earlier in the day because I was double charged for a service and the representative shut down my card without my consent and or verbally telling me. To add more insult to injury... when I called their retail escalation line they threatened me with small little threats. I'm shocked that I've been treated this way. I'm hoping this doesn't happen to anyone else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cbd1df855bd9463a95c8f0407b38a442
encoding: FLOAT32
metadata:
{"chroma:document": "The mobile banking app is horrible. I was doing a mobile deposit from my Business PNC account to my Personal PNC account late one evening. I do this 2 or more times a month. The funds are always available immediately because it's a PNC to PNC transfer. I made this deposit about the time PNC came out with this \"available immediate funds program.\" The box came up on the screen asking if I want the funds to be available immediately. My thought was sure I do, it's always available immediately. I clicked the box not knowing there was $60 fee attached to this normal function I do a couple of times a month."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b600efb9e7c4171878b7d770a6f241b
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a PNC customer for, oh, probably 20 years, and have watched it deteriorate so badly over the years. It used to be a pleasant and friendly experience to stop in the Monroeville office. There used to be a service kiosk as you walk in, and they took care of many items like depositing checks, and other small things to take a load off the tellers. There were lots of other little nice things. They did a remodel about a year ago --- got rid of the kiosk and cut down the teller windows to 4 --- usually only 2 or 3 of which are open. I had to deposit a check on Tuesday, August 30, and the line was so long and slow that I left. I stopped again this morning Sept. 1, and it was even worse, 14 people in a line that wasn't moving. I asked to speak to a manager. Jamella said, \u201cWell it's a Friday before a holiday on Monday,\u201d as if to say --- \"Well what do you expect.\" My exact words were \"I expect better\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a277f549ab604648b91fa41108f2c694
encoding: FLOAT32
metadata:
{"chroma:document": "There were Stan withdrawals made with my card using my PIN number. I did not make these withdrawals as I was home sleep with my PNC card in my possession. But earlier that day I used an ATM at a gas station. I believe my card was cloned at that ATM. I called pnc once I notice money was missing and file a dispute on the withdrawals that were not me. They denied my dispute and told me my pin was used that the withdrawals were ruled mine. My bills, food, etc. all gone because pnc let someone take money out my account. Do not use this bank. They are frauds. They do not protect your account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e1b4023ccdf4565b42bbd8bea29bf7d
encoding: FLOAT32
metadata:
{"chroma:document": "We have been banking with PNC since 2009, we had no major problems with them until June 2016, at which time, my address was changed to an address in Miami. I caught it in time, thank God, but a manager at the call center told me that my money was about to of been transferred out. I pulled my savings out and put it in another bank. We kept the PNC checking account due to both my husband and my paychecks are direct deposited, and we also have loans that are auto withdrawal from that account. We have had no other issues since then. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5db309073eae47ef88f482ce118f5b74
encoding: FLOAT32
metadata:
{"chroma:document": "Good bank, always a teller available inside and outside. There is the drive up ATM and also two drive thru teller lanes. All lanes are open when the bank is open. The bank hours are great for my schedule, and my debit card links to my checking, so I can make deposits/withdrawals, check my balance or most anything at the drive up ATM, anytime I like. Oh, and if I lose my debit card, I can have another made at a different PNC bank that's also local, while I wait! No need to wait to get it in the mail. That I find to be a very handy feature."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fffbbbcc6d664f559a95d0f8aa555558
encoding: FLOAT32
metadata:
{"chroma:document": "My husband and I have bank here a little over a year now. We had to open the bank account due to direct deposit at work. Everything had been going fine until the last couple of months. Every week there has been an overdraft fee charged to our account. I'm not sure if the online banking can keep up with how much money is actually in our bank or what the issue may be. One minute it's fine and it says we have money and by the next morning, always a day and two before we get paid, it says we are in the negative. We called the bank to see what the problem was and why this was occurring and they blame us. We even started going to the bank every time before we spend anything and getting a receipt and it still wouldn't help. We are not happy about this at all. We are definitely switching banks and do not recommend this bank to anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8118851e42a440588fe45de4618f36d4
encoding: FLOAT32
metadata:
{"chroma:document": "In a recent review of my business accounts it was discovered that PNC Bank was incorrectly charging fees on my accounts. I brought this to the attention of the bank manager I was told that corrections would be made and no future fees would be incurred. In addition, fees already charged would be refunded. To date I have been refunded fees incurred in 2017. I am being told that no refunds would be made for 2016 because the fiscal year was already closed. My situation is being likened to a fraudulent debit card transaction that was not reported for six months which would relieve the bank of responsibility to investigate. This matter has been escalated above the regional level and we are awaiting review and resolution."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e0ebbbbf0b5d4610a11655f698d7acf2
encoding: FLOAT32
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{"chroma:document": "Used their new express deposit feature for the first time. My check was not cleared right away, apparently it did not go through. I got charged an overdraft fee as well as $21. I spoke to 5 different supervisors as well as managers and they refuse to credit back my account. I regret ever changing banks, I am going back to Chase. Stay away from this money hungry, scamming bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c2eeb27348bd4877847badb4579e9bdc
encoding: FLOAT32
metadata:
{"chroma:document": "They are not what they use to be. They put my money in wrong account. Has taken my name off my checking and put someone else on it. I have been with them since the 90's."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a21ab4a353945359d160558897c75ee
encoding: FLOAT32
metadata:
{"chroma:document": "I have 3 accounts at PNC. I have been banking with them for years. I can reach customer service anytime needed in minutes. Someone compromised my debit card and they notified me within an hour of transaction I didn't make. They immediately cancelled my card and sent me a new one and took the fraudulent charge off my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 402312df76c642b5afaa90ab57a69567
encoding: FLOAT32
metadata:
{"chroma:document": "Initially I was happy with PNC but now I feel it is a crap bank and I wish I'd never opened an account with them. Their mobile banking app sucks and doesn't always update in real time to reflect debit card purchases. This in turn has caused overdraft fees and a negative balance because as a customer you think there is more money in the account than there really is. Per their own customer service people the app is not reliable so you have to check the full website to track all transactions ALL. THE. TIME. Mobile banking is not a new concept yet their system is completely antiquated. As soon as my transactions for bills go through I will be switching banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0ec026df26bc40b1a34cac02328efd2d
encoding: FLOAT32
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{"chroma:document": "I called online banking at PNC and wanted to pay my monthly balance with twice as I am due to pay. They charged me a fee of $35 for contacting them a few minutes after 6:00 Pm. They said the cut off hour is 6:00 pm and after that hour I would get a late charge. Secondly, their online tellers or bankers have made lots of mistake about my account and they don't take responsibility for their actions. Last year, I ordered check book, they never sent me the book. When I called, they said that there is no order for the check book. These are just a very few examples. There are some other good banks such as TD bank. Quit this bank and go some other good banks around the neighborhood. This bank sucks the blood of people with their fees and don't take care of the customer. Quit and go somewhere else. Give them a huge lesson that customer is always right!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c2035b4f6a34aa7a227072f29f750ed
encoding: FLOAT32
metadata:
{"chroma:document": "I am charged some or the other service fee almost every month by PNC. I had to call their team every time and ask the reason for the charge. They say that I had taken some service which I had no idea and when I explain them in details, they do return the amount back to me. However this month i.e. Aug 2017 on 4th they charged me a service fee which I had not taken. I had to call them to refund the amount and after explaining with all patience I got my amount back on 7th Aug 2017. Surprisingly they again charged the amount on 8th August 2017 and when I called them for the refund they bluntly said they will not going to refund the amount."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cfba8db68df042a69dfebec43b0bddc6
encoding: FLOAT32
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{"chroma:document": "When PNC bought out Mercantile Bank all the problems began. In the past few years I have had to change the type of checking account I have with them every year to avoid the newest fees. It's bad enough that they decided to no longer offer me images of my checks unless I pay a fee, but now they want to charge a fee for me to get my monthly statement! Now that I have the most basic, low balance account you can get, they are charging me $7 for not keeping a $500 minimum average in my account. How does that hurt the bank? They had no answer. I explain that I put about $2600 a month into the account, and then pay all my bills which takes it right back out."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2238529147a54bec83b6081f75938015
encoding: FLOAT32
metadata:
{"chroma:document": "Let me start off by saying that PNC Bank is very untrustworthy and a big scam! The credibility of PNC Bank is like getting a degree from Trump University! Beware of PNC Bank because it doesn't care about its customers and only cares about making money. Switch to another bank and close you PNC Bank now! Here is my story:"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 26c03a5224b246efb73bc5d10aabca3e
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{"chroma:document": "We originally opened an account with National City bank, PNC bought them out. We've had nothing but confusion and aggravation since. A year ago, they decided to change their rules stating we had to use online banking and utilize the ATM instead of telling to avoid monthly fees, and we abided. Now, last month they tell us they are no longer doing that and had a new list of requirements to avoid fees, that we couldn't meet. So I went to bran, Telegraph Rd., St. Louis, MO. and asked to close all accounts. Banker withdrew all our funds and said she would close our accounts the next morning, allowing the withdrawals to post. She did not follow up which led to us being charged $7 fees, and overdraft activities due to no $ in the account, because I closed them. Geez!!! One month later, still fighting with incapable customer service reps that don't get it, nor want to do their job. Story of the times of our lives I guess. So, in my eyes, PNC sucks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 482fa3efc34f486aa9e0c1a4ad8f2879
encoding: FLOAT32
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{"chroma:document": "Called about an 10 dollar charge that wasn't necessary since I did have the funds just pending. I have several accounts with them and frustrated with how the transaction are presented with them. I called and answered was the assistant manager Elizabeth. She was quite rude to me as we are trying to discuss the matter. If I have the funds transfers over but I should be charged for money I had already just not where they wanted them supposedly. I hate the fact that withdraws take forever or drop from the account not to be seen as well as money that says that is pending with it available but technically not available according to assistant manager Elizabeth. Please take care of this matter along with Assistant manager a little more patient with the customer. Otherwise, I am forced to leave PNC and look elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da776423e3e54f9eadb0e2309ddc43ec
encoding: FLOAT32
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{"chroma:document": "I went into the bank to cash a check given to me by a PNC customer. There were 5 people waiting in the lobby. No tellers at the counter and one person in an office taking all customers. She was taking people opening new accounts, trying to get people to get credit cards and all. I waited over 40 min to cash a check. Horrible customer service and they did not communicate to the waiting people because they could not see them from their office."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 798dcc9e0a5547e6b2dd9285944cb269
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{"chroma:document": "I had written out a check and put it in my mailbox and when I went to go put another piece of mail in the mailbox and this was at night, the check that I had mailed was gone so I thought either I didn't put it in or maybe someone took it out. So I wrote out another check and put it in my mailbox. Come to find out both checks did get to PNC Bank and they both cashed. This was totally my fault. The very next day I received some overdraft fees. I think about five of them because it screwed up some of my other charges that I had made so I called up Pnc to explain my situation. I asked if they could reverse the charges if I had put cash into the account because they were still pending and they said yes and I said am I able to write a check out and deposit that because I was at work and they also said yes. That if I put a check in there that would cover it so that's what I did. I wrote out a check. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "My husband gets paid every Thursday. PNC charged us over $76 in overdraft fees when we were not overdrawn. I have the screen shots of the account showing we had the funds and were never overdrawn. However they charged the fees anyway. I used their web bill pay and put that a bill should be paid on the 3rd. However they paid it on the 1st and charged an overdraft fee. When I called they gave the fee back and said it was a system error. One time I deposited CASH and they held it for 3 days (not a weekend). Charged $180 in fees. I called explaining that legally they cannot hold cash. PNC sighted system error. Refunded the fees but checks had been returned and the other places charged fees PNC did not refund. Also they would not write a letter stating said error so I could get the other fees back. It used to be an okay place to bank. Now it is awful. They do not follow any Federal Regulations. DO NOT EVER BANK HERE EVER."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2f9b7f3399cd4810827a3b6da650f2ee
encoding: FLOAT32
metadata:
{"chroma:document": "Unfortunately, I have to continue to do business with this company because it was my company's (poor) choice to affiliate with them for our 401k. It takes a minimum of an hour to attempt to process any web transaction because all you receive are error messages: \"Pending Error\" \"Unable to access/verify account data\" \"Unable to verify pending transactions.\" If you are lucky enough to finally get a transaction to process, it takes you an hour or more to make that happen. It should only take a few minutes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b94503705d0429db33eaeab72cd956b
encoding: FLOAT32
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{"chroma:document": "It has been over a year since my husband was scammed by the IRS on our PNC credit card. Yes I understand it was his fault for not knowing. PNC said they would stand behind us until they found out he authorized the transactions. He was then told to file police reports state and local which was done. Also reports with the IRS, FBI, FTC, the Attorney General and to many more to list. Which we all did within a few days of being scammed. I have received letters from all and so many phone calls. Most all saying they have our reports and that PNC will stand behind us. They have NOT. A year later and a second mortgage and still no help from the bank. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1bc23ac53d15495b8b99e7642078a58e
encoding: FLOAT32
metadata:
{"chroma:document": "I have encountered a problem with my online banking for OVER 18 months and still PNC tells me they put my problem to their escalation department. I got into the bank, talk to people there, the escalation department calls me, but nothing is ever resolved. I found out recently they use a third party to fix issues like mine, then I was told no they are handling it internally. Then about two weeks ago, I had yet another online banking issue. I have a platinum account with PNC which sounds pretty impressive right? The kids just opened accounts, and we have CD's and other accounts with PNC. You would think we might be a good enough customer that PNC would want to resolve the issue. But nothing happens."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7681833d73a145a89992096e72eabae1
encoding: FLOAT32
metadata:
{"chroma:document": "Don't use PNC. Their transactions lag and they are not helpful at all. I deposited money in my account and it's not showing on my end. They wanted me to delete my cookies and I told them I shouldn't have to because it's not even working on my mobile app, so the problem is on their end. I was transferred to a specialist who tried to fake sympathy and failed miserably. She said my account is in the negative and yet I am unable to see it at all. How is that helpful? SO in the end it's on them and not on me. You bet you but I am closing this account and never using them again. I would encourage others not to use them as well and instead use Chase, B of A or any there one beside this one."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 256416fb4611468589965aee6f26206d
encoding: FLOAT32
metadata:
{"chroma:document": "I owned a PNC account when I was living in Pittsburgh, and when relocated to Dallas TX I misplaced my debit card. It takes two weeks for me to receive my debit card. Horrible customer service, I will not recommend."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f47bdabd87e42179462f75a157e6298
encoding: FLOAT32
metadata:
{"chroma:document": "Been a customer for at least 6 years. They automatically transferred my free checking account to a standard checking account. They claimed they email me the change but in fact what they mean is that they send an email notifying you that a statement is available if you log into your account. So, there's 2 steps you have to do. Find an email from PNC bank and then look at the statements. Today, people get tons of email, no one is able to read them all. At the very least, the email should say either fees have been withdrawn from the account or there has been activity in your account. That way customers would check to verify. The fact that it looks like an ordinary email regarding your account allows the bank to STEAL money. They only send you an actual letter once they depleted ALL of the funds. How is this legal???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a446ead84e064d5ca1eb052b9c117d50
encoding: FLOAT32
metadata:
{"chroma:document": "Toward the end of PNC online app for opening checking account, I changed my mind. There was never a submit or confirm button to click on that would have lead me to believe I had executed the application. Never-the-less, soon after I received an email from PNC confirming that I opened an account. Despite the ambiguous online application process that lead to this inadvertent attempts to close it with the local branch as well as with an escalation specialist, I am forced to leave the account open with a $500 minimum balance for 6 months unless I choose to pay a $25 fee! Ridiculous. They refused to waive this paltry $25 given the unusual circumstances. Will never recommend this bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 289ece8d1f134b379b6c6cc3ead09ec7
encoding: FLOAT32
metadata:
{"chroma:document": "I wish there was 0 or negative scores also. The PNC Bank deserves the negative point. Never ever open an account with this bank. The employees of this bank know nothing. Never ever trust their answers. Check the answer with several people and if you can check it yourself. Even very simple questions. I think their employees did not go to even high school. Even if they had normal IQ, they could learn during working."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c1462de8a9004f7caf43df1674e250a4
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a customer of PNC Bank for quite amount of years but today was the big hit where I would NEVER bank with PNC again. Customer service isn't a breeze for help. In fact, they make your worthy time more frustrating than ever. This isn't the first issue I have encountered throughout the years with them but will make it the last. PNC Bank needs to step it up. Their customers will be looking for better."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e108692a5a6147eb9220842f99598b3e
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer with PNC bank since 2008. Found nothing impressive about them but no complaints as was not looking for favors from them. I think that it is really unprofessional, inconsiderate and rude of them to just shut down all of my accounts, which I had a couple personal and 1 joint with my fianc\u00e9e without warning or even a simple phone call. Like they said they have the right to not want to do business with customers anymore as customers have same right. If they thought there was suspicious activities on my account why didn't I get a phone call like all other normal professional banks do. Besides I never called to report suspicious activities. It's my money!! Will make sure everyone is gonna know about this!! One very unhappy, unlucky customer to have banked with forsaken PNC Bank. NEVER ASKED FOR A LOAN OR EVEN HAD INSUFFICIENT FUNDS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 925e85d864364de1ac60d1fe77475791
encoding: FLOAT32
metadata:
{"chroma:document": "Fisher, Indiana branch on Brooks School Road. Had rep called Daniel...he had no idea how to stop a check and keep asking for the same info over and OVER! Then I spoke with the manager, Andy, and he was terrible. Why does PNC hire these people? No training or people skills! I then went to another branch and knew the manager there at PNC Graham Road in Indianapolis. Warren, who is fabulous and great was in a meeting and I worked with the Banker, Robert. He was great and took care of things ASAP. Great branch. Do Not go to Brooks School Branch. The good people left. It was a horrible experience done by 3rd graders!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c5c9ccdb2a8b45ee807c53a1ac31a366
encoding: FLOAT32
metadata:
{"chroma:document": "I've a PNC customer for 7 years with-out any problems. However today I identify a flaw in their system. I transfer funds between checking/saving accounts via the app on a regular basis. I also make credit card payment via the app as well. Last week (23rd) I made a payment from my PNC checking acct to my PNC credit card. The due date for the payment was the 24th. Now I was under the impression the payment would apply instantly or next at the latest. To my surprise, there is a 3 day processing period before the payment post (Which I was unaware of). This doesn't make sense since I transferring funds within the same institution. I spoke with Anna (Supervisor Credit Card Services in Michigan) she refuse to waive the $25 late fee, because I received a \"courtesy\" 2 months ago. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1659cdf03d0a42d9a9c9925ada1a909e
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a customer for decades. After getting married, I wanted to keep a small checking account for sentimental reasons. Created savings accounts for my children when they were born. Repeatedly, without notification, our accounts were accessed $7/ monthly fees. They refunded the child accounts, but not mine. The branch always told me they would refund them but it never happened. They suggested I switch to a Virtual Wallet. But then I started getting $2/ monthly fees for paper statements. They fixed that and returned $6. Since I did not use the account, in the end, they had essentially stolen half of my entire balance. The branch told me I had until June 27 to work things out with the escalation dept, but today, the lovely woman at the escalation dept. who could NOT return my fees, did return the fee assessed on the 19th!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 02cab768cde448bd9240332b1ae8bebe
encoding: FLOAT32
metadata:
{"chroma:document": "I have had an account with PNC since 1999, and although I consistently hear how awful PNC is to bank with, I never had enough of a reason to close my account. I deposited a check from another party that didn't clear because of insufficient funds. As a result, I was assessed a $12.00 fee because the check returned. The same person wrote me another check from a different account, it didn't clear again and I was charged another $12.00 fee. I contacted PNC customer service to see if they would credit the fees, at the very least as a courtesy for being a long standing customer. I was told that the fee is part of their banking agreement and they REFUSED to credit the fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c77452b956e14f6f84ca73b2faa91805
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{"chroma:document": "I have a business credit card and personal credit card with PNC, I started using them but I have had really negative experiences with both. To me it seems as if PNC is trying to make their customers difficult to make payments so that they can charge late fees. I use the scheduled payment option on April, but the system did not registered the scheduled payment. When I checked my account the next day I noticed I received a late fee for late payments. I called PNC to tell them that I had schedule a payment and that there should not be a late fee, they responded that they could not do anything about it and that it was my fault for not making sure the payment went through the day of. The other issues I had were with my personal credit card as well. I do not recommend PNC to anyone. Do not open an account with them. I will be closing all three of my accounts soon."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da258d120f904cff9e52918f3cbb7f8a
encoding: FLOAT32
metadata:
{"chroma:document": "I had PNC only 3 months. I had business accounts and personal accounts. Steve the business banker opened 6 accounts for my business then closed four and gave me the closed accounts' numbers with the debit cards to the open accounts. My clients kept trying to send money only to have funds rejected and was told the account was closed. I spoke repeatedly to the manager and assistant manager at my PNC branch Michael and Mary and was told everything was fine but it wasn't. I was using the debit cards thinking everything was okay then the actual active accounts became overdrawn and checks bounced and no payments from my customers was received. Michael told me last week I had the wrong business account numbers and he was sorry."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a0b8ced5e2274e7681e4ade1e72a5ef4
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metadata:
{"chroma:document": "My certified check was deposited to PNC on May 30. Instead they put it on hold are investigating it as Fraud. How long can they detain my check? No one will tell me anything. I have called and visited the PNC every day. Why are they holding my money?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25fcf9cedc334de39d9ec45f07cbbe7e
encoding: FLOAT32
metadata:
{"chroma:document": "My account was deactivated twice this month with no notification. They blocked my entire account because of one check that was pending verification. I have never experienced this kind of nonsense before. I wouldn't have gone to PNC if my bank existed here in Indiana but I'll be pulling my money out and go somewhere else. Now I'm not able to put my money down to my new apartment because of PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5e7cb5e8f08d4466888a319f507266fd
encoding: FLOAT32
metadata:
{"chroma:document": "This is the worst Bank ever. They put a hold a cash deposit I made in my account leaving me with no money over the weekend and when I went to close my account they charge me 25$ for closing my account. What a ripoff. That was the worst experience ever. I don't know how they stay in business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a132fcb5d65348e197f7da63d9de5b9f
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer with PNC for about 11 years. Today hit the last nerve with them and I will be removing myself from their customer database today before 5 pm. Last night I went to get gas (pay at the pump). The gas stopped pumping at around $4. I was very confused by this because I had just checked my balance to make sure I had funds available. I normally don't keep money in my account because I am aware of ghost transactions that can take place. When I checked my balance, I had $18 and some odd cents. So the gas pump stopping at $4 confused me. I wrapped it up to maybe a bill came out so I had used my last dollars available. I went inside to pay the rest in cash. This left me expecting my account to be at $0. This was Wednesday evening. I knew I had small bills due Thursday but I also get paid on Thursdays so I thought nothing of it and as long as I deposit funds before 10 pm, I'd be covered. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8debacf9b754976b3050bbaffd77bf5
encoding: FLOAT32
metadata:
{"chroma:document": "I went here to make a deposit and ask questions about a car loan. The bank teller told me I could talk to Scott. I approached Scott who was on his phone and asked him who could I talk to about a car loan. I don't think he heard me so I said \"Are you Scott. You are the person I need to talk to about a car loan.\" He asked did I have an appointment to which I said \"no.\" He put away the phone he was texting on and looked at his computer. I assumed he was checking to see what time his appt was. Then he said I have an appt coming in. Then he said I could have a seat but by now I already felt he didn't have time for me. I told him I wanted some info and it would not take long then I unwilling sat down. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f524c9e84dc748e2bf5aeb2b1c62608b
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metadata:
{"chroma:document": "When my account got overdrawn they took the money out of my 18-yr-old daughter's account. When we went there to question them about it, we were told to leave, there was nothing they could do. PNC stole 814 dollars from my daughter. Do not bank here. Would give zero stars if possible. Worst bank ever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ad797e15c9f64b4dba8375827328226f
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{"chroma:document": "I was charged a $5 fee for dropping below $300 in my savings which has Direct Deposit and has been below $300 before. Called them up and demanded the money back. I advised due to this fee, to close this account and the phone rep did so NOT telling me of a $25 fee and then said she would credit back the fee, put me on hold and hung up. I called back was told the same thing and the rep hung up. Called back again, told the same thing then put on hold for about 30 mins being told the same thing. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8136f829635041a3931ce88c405029c6
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{"chroma:document": "I've noticed a sneaky trick that PNC Bank plays. I'll make an additional principal payment on my PNC Loan from the PNC website. PNC will deduct the money from my PNC checking account almost immediately. But it will take 3 to 5 business days for the additional principal to be credited to my PNC loan. When the payment is credited, the post date is back-dated to the date I made the additional principal payment. If I compare the interest charged on the loan I can see that interest continued to accrue on the full loan balance up to the date PNC \"truly\" posted my additional principal payment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da7b3b785d9a4c528116951cbd4a281d
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{"chroma:document": "Recently my father passed away and while in the process of settling my father's estate much traveling was done between the East and West coast. I attempted to make flight arrangements prior to May of 2017 on the Southwest Airlines via the web. This resulted in a flight I didn't want and I had to call the airline and re-schedule after being reassured from the agent that since I hadn't had the flight from the website for even an hour my bank and the airline wouldn't charge me. Both the bank and the airline charged me so I cancelled my flight(s) with Southwest and used American Airlines instead."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff2ba1d4150a46aa9f080f0dfd26ba1e
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{"chroma:document": "I just had the worst experience at this bank. I went yesterday morning, 5/25/17 to withdraw money. I'm getting ready for a grad school trip to do research in Cuba and I need cash for 2 months, and so, I went in expecting to withdraw about $3k of my OWN money, from my OWN account. Needless to say, the manager at this branch immediately criminalized me and made me feel as if I was a fraud. I provided them with ID (in the form of my passport which is the surest form of ID) and my debit card. However, the manager was skeptical that someone like myself would be withdrawing this amount of money. I was humiliated when he began asking me personal questions about my motives for withdrawing this much money. I honestly feel like his biases and prejudices prevented him from believing that a person like myself has access to this much cash."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c6eae7de7c94deebfc547aae9a27630
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{"chroma:document": "Please don't ever ever bank w/ PNC. First of all there no number to call only customer service that's it all rude, they came to my job asking us to open a new account w/ them, do direct deposit, use 10 debit card transactions and keep $2000. Every month in the bank after 90 they will give us $300 bonus! Well they lie lie lie. They no way in hell give you the bonus. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e714e9ba514945b3b0114a0a71eb8311
encoding: FLOAT32
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{"chroma:document": "We called early morning, Friday, May 19th and received very poor customer service in regards accessing our account. Was told my husband who is the name on the account needs to be on the line in order to receive our PIN code #. Called back again with my husband on the line and Jona ** gave us absolute very confusing information in regards to PIN code... 1st she verified that my husband is on the phone then she tells both of us that she'll mail the PIN code to our home, I stopped her and asked that she give PIN code over the phone. She then gave this # and cautioned that it would only be good for 15 min., my husband then asked her to also mail us a PIN code since the one over the phone would become inactive after 15 min. is allowed (absolute nightmare). She then refuses to mail a PIN code because she tells us that she has already given us a PIN code over the phone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7aee23937e754520b13c1b4999e3002d
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{"chroma:document": "As a result of non-payment of an approximately $14.00 balance on my PNC credit card, as well as phone discussions with PNC, I discovered the draconian and unforgiving card termination policies of PNC. Apparently if you have a balance of as little as one cent [$0.01], and you do not pay that balance for 60 days, PNC will terminate the card and notify the credit rating agencies of same, thus reducing the credit score of the [former] customer. The only exception is if the customer can show a mistake on the part of PNC. The amount owed, number of times this occurred for the customer, misunderstandings - nothing will stop PNC from knee-capping the customer's credit score. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1cf21f9cf05f476fa2d916f77e0c4a8e
encoding: FLOAT32
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{"chroma:document": "This bank lives to charge fees. I have had several issues but I will only discuss the worst. I typically only write checks to pay bills, mainly to avoid fees just to use my debit card. I get paid every Tuesday but my paycheck always hits the bank around 11 pm on Monday. On one particular occasion I had to write a check on a Friday, I knew I didn't have sufficient funds so I asked them to wait until Monday to deposit the check. I didn't think it would be a problem because any other time I have written a check it always post the following business day (if the merchant deposits it that day)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 631a8dbce1ed45da9cd15409afe3790f
encoding: FLOAT32
metadata:
{"chroma:document": "Posted my deposit, then reversed it to pending and charged me with 2 Overdraft Fees of $36 each. Refused to remove fees and no clear logical explanation given for changing my deposit, resulting in a loss of $72. This bank is scum!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5bad584537ca4270821a169b02411b69
encoding: FLOAT32
metadata:
{"chroma:document": "DON'T sign up for this type of account @ PNC Bank, unless you really need it! The only advantage over their lower-balance account is \"free checks\" (which cost about $25 for 100 checks) and free ATM fees. I have banked with this bank (now known as PNC) and the same people for many years.... Since they were Harbor [Federal-?] and then National City Bank. I only write 1 or 2 checks a month, and NEVER use an ATM."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: acbdfacff9a04baa873ba093985d6941
encoding: FLOAT32
metadata:
{"chroma:document": "I have both a savings account and an auto loan with PNC. I live out of state. Long story short. I couldn't make a payment online out of my PNC savings account due to my account being \"inactive\"? I had 4 times the amount I needed to make the payment. I called the branch where I opened the account and was transferred to about six different people in the duration of a little over an hour. I explained over and over that I wanted to make my payment from my PNC savings account to each person I spoke with. I finally spoke with someone who seemed competent and they assured me it was done. The next day I use my debit card and it was declined. The dodo at PNC used my checking account number from another bank. I suppose because I had used it before to make a payment. Twice in the last three years or so. I normally mail in my payment. The whole reason I called was to use my PNC savings account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 19fbc1036e594501804f289edad1bd3d
encoding: FLOAT32
metadata:
{"chroma:document": "They are obsessed with charging the $36 overdraft fee! You can pay for something the same day you get a paycheck and no doubt, the payment will hit before the check! I bought 2 iTunes songs for $.99/each and got charged $72. I'm taking what few pennies that I have left and going to find a new bank. I even deposited a check one morning at 9am so that some charges coming in the next day or two would be okay and they said the check would take 48 hours to clear so I got hit with $180 in late charges. It's a rip-off."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "My mortgage was sold to this bank. They have the absolute WORST customer service. Even worse than the cable company and I did not know that was possible. They are rude and condescending. They have a horrible website that is not user friendly and then you are forced to call the extreme non-friendly customer service. I consistently pay more for my mortgage every single month for the \"privilege\" of this horrible company buying my mortgage. I was looking at paying my mortgage off early with the other company I had which allowed me to make bi-weekly and pay the principal down. Customer service told me I would have to make 2 monthly payments in advance in order to even set that up. I don't know what I can do at this point, other than refinance and hope to NEVER have this bank again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 74bb8941b5c54912b7e8eb5fdd0d8d7a
encoding: FLOAT32
metadata:
{"chroma:document": "There are two females at PNC Bank, (located at Alexandria Dr., Lexington KY) whose 'authoritative positions' have reduced them to narcissistic, mechanical, unhappy, shoddy little entities, tortured and in agony. The cake-face, blond haired female, in particular, is the epitome of pure \"evil.\" However, rather than go into a discourse about my experience with them, I will pose this question: \"How can PNC Bank take a person's property and destroy it, when in fact it's not their property to take and destroy?\" Nonetheless, the only \"fact\" that people need to be aware of is, when it comes to problem solving, neither of the two females were accommodating at all!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8de3651f113b4c79941bb7138888ee54
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a PNC customer 6 years now. At least for the past two years they have been very inaccurate with my balance. I checked it yesterday and it showed a balance of $140.00. I checked it again today after making a few purchases for $12 and it says I have $79.00. On top of that my card was recently hacked that's supposed to be protected with the chip. I honestly believe pnc is purposely inaccurate with their bank statements so people will overdraft their accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 685c4960d47045ca88da05e731086bb5
encoding: FLOAT32
metadata:
{"chroma:document": "NEVER BANK WITH SCUMS. I have banked with PNC for years now, YEARS...even opened my business accounts with them, and suggested to my mom to open with them. Last month (March 2017) I decided to use bill pay to pay my rent; the property management company is more than 40 miles (one way) from me and I didn't feel like dealing with traffic and using up gas so I figured this would be a win win situation. I initiated bill pay on 3/30, the soonest delivery option it gave was 4/5, which is the last day it can be taken so I figured this would be fine. I set it up and forgot about it. On 4/10 I get a call from my property management company saying that my rent was now 10 days PAST DUE resulting in a $130 last fee and that they had just received my check in the mail that day. WHAT??? I rebutted that I did bill pay WITH MY BANK, and that they would take care of this because I KNOW I was not late. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 02a2f2e254e54bb7aae1d2922b0b53dd
encoding: FLOAT32
metadata:
{"chroma:document": "PNC charges late fees on its debit cards without any warning. I got charged $12 on a $75 card and discovered this when I went to use the card. I tried calling the number on the card and only options I get are to check the balance on the card or activate the card. They provide no avenues to address your grievance. Such unethical practices should be stopped."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 00e14b0d7a4c4d16a2a599cc02c7f542
encoding: FLOAT32
metadata:
{"chroma:document": "I open a savings and checking account at PNC Bank. The rep say that they have good rates. I'm interested in buying a home. After a couple weeks my husband and I decided to go for it. We applied. Got pre-approved. We started looking for houses with our realtor. Was not able to find one to our liking so we decided to get an extension. The loan officer was nowhere to be found and the bank could not give me any information of where my paperwork and all my information was. This made me very pissed because how could you not know where the loan officer is. I called the head office. No one could give me an answer. Then finally realized that he had quit and my file was not with anyone. So..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 030346e6c42844a497188b5559d9e8b5
encoding: FLOAT32
metadata:
{"chroma:document": "PNC is the worst ever!!! What you read online is different than what they see. They love overdraft fees. Something about pending transactions. I have been very sick and had to even go in my 401 for money to get meds. Well they TOOK it all. Tried to call them for help nothing at all. I have been with a dry long time but now I am out and going to Provident Bank so much better!!! Don't use them... EVER."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f9a69f95e9e4621b00bdeeac1a11094
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a PNC customer for years. They constantly take 6-7 days to take a 8.00 dollar charge out your account and they hit you with a 36.00 dollar fee for each item and tell you the charge is pending. Why the hell is it still pending. They also take just as long to give you a correct balance, so you may check your account after a few days and not even make a transaction, it may say you have 280.00 when really you have 60 dollars. So now you're charged all these overdraft fees plus a 7.00 dollar a day fee for every day your account is overdrafted. They are a modern day scam. As of today I'm switching to a credit union. ** this made up bank with no benefits."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 322b0e777f1a48019ebbd36b1cf4271d
encoding: FLOAT32
metadata:
{"chroma:document": "Applied for a home equity installment loan. After a drawn out application process, our appraisal came back much lower than it should. Measurements which I watched the appraiser make were misreported, resulting in a reduction in our square footage of about 20%. The comps ranged from 217k to 240k and did not include the house next door which is the identical model which sold a month ago for 240k. The appraiser selected the lowest comp and arbitrarily assigned that value with no explanation as to why that house, which is significantly smaller than ours was selected."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b84ee1db639d4f428ebcf00d5880e390
encoding: FLOAT32
metadata:
{"chroma:document": "I missed a line of credit payment due to not receiving the bill on time. I was notified via mail about this from PNC. As soon as I received the letter I call their 800 customer service number to get it resolved. They couldn't help me so I had to go to a branch. I went to the first branch where I wrote a check for the missed payment but they said they couldn't do anything about the fees without a manager approval. So I went to another branch who told me they couldn't help so I had to go to a third branch. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30a7e4f3f6ec460f9f0716e98e4e4364
encoding: FLOAT32
metadata:
{"chroma:document": "I was wondering why a transaction stay pending for 3 to 4 days on your account. I was told by a customer service agent that I should not go by my available balance. I was charged overdraft because they held four pendings for 3 days. When I had the manager at the Burke, Virginia branch look up my account it showed that I was charged for three items twice. He said he would look into it and call me back. He never did call so I called him and he had nothing but excuses. We looked at the screen together in his office and I showed him where the items were charged and he agreed. So the next day he wouldn't talk to me and put someone else on the phone. He faxed me a copy of my transaction page and it was not the page that we looked at. I asked him for a copy of that page and he wouldn't send it to me. They ended up taking over a hundred dollars from me in overdraft charges. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 347a341ec2754a3c90fba56c081d7b29
encoding: FLOAT32
metadata:
{"chroma:document": "I have always been sure to \"opt out\" of overdraft protection. It was explained to me that my debit card could not be used to cause an overdraft on my account and would be declined if there were insufficient funds. PNC informed me that my account had been overdrawn due to a trial offer that had been charged to my card. They came up with all kinds of stipulations that weren't mentioned when I opted out and said I would have to pay overdraft fees. I told them I was not about to pay over 3000% of the original amount of the overdraft, especially when it should not have been processed. In the end I spoke to a representative who told me I could go into a local PNC Bank to pay the original overdraft amount."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 01bb2355526c4668aea09d4e0aedfaf9
encoding: FLOAT32
metadata:
{"chroma:document": "The bank has held up my check from the insurance company for 3 weeks delaying the repairs of my damaged home. If there are any more damages I would hope this bank would cover them. Also when calling in it asks for my last 4 of my social security or the call would not go through then the no customer service person refused to ask me another security question after giving her my full name account number and address. The check was to be mailed out last week (overnight) because they have not endorsed it and returned it to me. I asked to speak to a supervisor and that could take 48 hrs. This is poor customer no service I do not expect out of a bank. I should have used my local bank where they are more friendly. Never again will I recommend this bank to anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2a8f856c34a44e86ba3654169453104e
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account with this bank. They said I had 90 days before a minimum balance fee would hit. To avoid that, I'll have to maintain a minimum average balance of $1,500. My business wasn't doing so great so I decided to just close the account so that I don't get charged the fees. They said I would have to pay $25 to CLOSE the account before 180 days!! So either I have to pay $25 now to close it or $36 to close it after 180 days! What the hell kind of a policy is that?? It's daylight extortion! Small businesses beware!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a2167342850d4179a50dd94a755c327f
encoding: FLOAT32
metadata:
{"chroma:document": "When going in to cash in a bond the line was slow then the girl said \"Be right back.\" Never came back. So went to another teller who didn't know how to cash a bond. The previous girl says \"Have a seat.\" 45 minutes later I get all my documents back and I had to argue with her to get them back saying \"I have to leave. I gotta go to work if I'm gonna be late.\" She continued to give me excuses of why she hasn't had time to take off my transaction. So this is WHY I DO NOT bank with them. Slow service. Busy singing and talking to other co-workers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cee9bf207e634b188cfff68122979a56
encoding: FLOAT32
metadata:
{"chroma:document": "Was promised that they would beat any processing for business that I could find - after 4 months, I checked my statements and realized I was paying over 3% in fees to process payments. I found a significantly wiser solution and they said I had committed to a 2 year contract which of course they never disclosed upfront. When I appealed, they denied and told me the finance team had denied my appeal. The customer service for Payeezy gateway is abysmal and they don't always answer the phone. The actual interface for Payeezy is also awful. When I went to close my PNC bank account, they charged me $25 to close the account and told me that normally I would be paying $50/month to have that account. There are so many unethical bankers/banks out there and PNC just re-confirms my opinion on that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 52e3ac7132da47018622a2bff9fa64a2
encoding: FLOAT32
metadata:
{"chroma:document": "My mortgage was transferred from SWBC bank to PNC Bank, They screwed everything up. I got a letter from PNC that they would buy hazard insurance on my property because my existing insurance was expired. That was not the case. My insurance was valid and not expired. Then they wanted me to call my Insurance company and have them remove the existing mortgagee SWBC Bank to PNC Bank. I went ahead and did exactly what they told me and they even sent me a letter thanking me for taking care of this change. "}


