# embedding_metadata

key: chroma:document
string_value:
Reading some of the reviews here I now know I'm not alone and I wasn't mistreated because of a discriminatory reason. I can say "I'm happy to know," or "feel better" but those are not the correct intro because no matter how you see it, it's messed up. Who's to blame? Who should be held accountable? What does it take to make things better? Amending EFAA Reg.CC to allow customers to sue in a real court for breach of contract, or for a penalty for the harm? I don't know when was the last time it was amended but it should be based on the advancement in technology compared to when the Act itself was made into law. Availability time frames should be updated. 


key: chroma:document
string_value:
I have been with this bank for over 4 years. Total of 3 accounts always have a positive balance deposits. 4000 payroll monthly. Total deposit in account averages 5 to $6000 a month. They froze my account because I deposited a check in the ATM that was not endorsed on the back. They told me that the check could possibly be fraud. There's no way that the check is a fraud check. They froze all. My money. Calls. All my credit card.


key: chroma:document
string_value:
I needed cash for a local purchase and my wife went to cash a check from our other bank at our local Chase branch. They refused and wanted to place a hold on the majority of it until the following week. She canceled that transaction and I called my other bank to increase my ATM withdrawal limit which was approved. Went to a Chase branch with ATM in the lobby that dispenses up to $3,000. I needed less. My transaction was declined for various amounts and I called my bank to check that the limit was correct. They said yes and that there were no declined ATM transactions on my account. So, I go back in and withdrawal $500. It worked so I tried for another $500 and it was declined for exceeding my limit. Called my bank again and they said I was not maxed out and there were no other declined transactions. This is clearly Chase causing the problem.


key: chroma:document
string_value:
My husband and I had a business account with Chase Bank. He passed away and the company we had was dissolved. When I went to close the account, I was told to return with a death certificate, proof we were married, and a photo ID. When I returned a few days later, I sat there an hour while they examined my documents and made copies. Keep in mind, I was listed as an officer of our company and had written checks on this account. 


key: chroma:document
string_value:
I have never been so unsatisfied with an experience in my life. After 35 years of loyal business, my accounts were closed with no reason provided. I was provided a notice without any hearing nor an opportunity for a hearing. This is unjust and unacceptable.


key: chroma:document
string_value:
I opened a checking in April of 2023 and made a deposit with a 6000.00 check. I received my receipt and funds will be available in 3 days then after 3 days funds will be held additional 7 days. Had to go into the bank and physically have them clear the funds with one phone call. Deposit a second check for $3,000 and was randomly selected by the bank to hold the funds for 10 days. I find this completely unacceptable in 2023. They have horrible customer service and treat hard-working people with no respect. I will be finding a different bank to open a new business account and thinking about talking to a lawyer about a class action suit. I will be late with my bills due to them randomly choosing to with my money on consecutive deposits.


key: chroma:document
string_value:
Apparently when Chase does not want you as a customer anymore, they "LOCK" your account, without telling you why, and then tell you that if you want your money, that you have to close your accounts (Checking AND Savings!). Regardless of the amount of money IN the accounts, or the length of time you have had accounts at the bank for! Without even telling you why! If I could find an attorney to sue this pathetic excuse of a financial institution out of existence, I would! Chase Bank deserves to be sued out of the financial sector! Do not do business with it!


key: chroma:document
string_value:
In November 2022, I purchase a shower, never even thought that it is from China. Seller sold damaged, shower unit. Refused to send a return label, Instruction, and zero communication. I dispute the charge with cheese link Business credit card. I am a client with Chase for 25 years, never had any issue with the Dispute. November 2022 opened Dispute for that matter for $1086 with a Chinese, against Chinese company “sweet home”. I Upload through portal over 100 documents, emails, pictures, that shower had damaged and we had a flood, It’s cost me $50,000 to redo after we remodel, we have to demolish and start over, that’s was insane. It’s took me 7 months to find the Seller address through one Representative in the United States. I made 195 calls. I wrote all representative names. The rest was somewhere else in the Philippines in India, who does not even look at the documents I provided. They believe to a seller Who wrote respond to Chase through Google translate. Chase request, send shower to address they provided. 


key: chroma:document
string_value:
I made a stop payment on a specific payment in January due to a mistake on a home lender doing multiple payments. I was not told that I would have to call back to cancel all future payments at that specific amount of $2487. So February and March I paid $2500. No issues. April was $2487 and it got blocked. I called Chase and they said they block all payments from Chase at $2487 unless I call to cancel even though I was never told. Every other company I had no issues just requesting blocking one payment or blocking all payments from a lender regardless of the amount so that doesn’t make sense to me. Now I got late fees and a late payment that dinged me 65pts on my credit score. The last agent I talked to even threatened legal action because I said the “situation is **.” And also said too bad for me of my situation. I made no threats so he’s full of it. But I guess that’s how Chase treats their customers.


key: chroma:document
string_value:
Chase Bank sent a letter dated 3.18.23 informing me that they are closing my personal bank accounts as of 4/1 "because of unexpected activity on this or another Chase account." No one at Chase can tell me any details pertaining to this activity nor was I given a chance to document, prove or otherwise respond to the security concerns. As a small business owner, I am reliant on my account to auto pay my vendors and while I have other cards, the need to set up new auto pays with over 40 recipients is a huge time sink and incredibly frustrating.


key: chroma:document
string_value:
I opened a Total Checking account online and have provided all the necessary details while opening it. Bank never reached out to me neither sent any mailers that physical verification is required after opening account online. After almost 7 days, I received debit card to my postal address as expected. When I went to activate the debit card, I noticed that my account is blocked/restricted. After reaching out to customer service they asked me to visit local branch for physical verification. I immediately went ahead and scheduled an appointment and submitted proofs.


key: chroma:document
string_value:
My bank got closed for no reason and they told me that they decided to end their relationship with me. They are rude and denied to tell me the reason. Good thing I figured out early and got a chance to transfer my money out soon enough. I don't think they will survive for another 5 / 10 years for low-quality service like this. I felt relief after reading all those comments as I am not the only one that went through ** with Chase.


key: chroma:document
string_value:
This bank will put a hold on your checks deposited for no reason whatsoever. And not just for a day or 2. I was told my money would deposit in 2 days, and on that day I was told it wouldn't deposit for another 7 days. When I asked what the hold was on there for they had NO GOOD REASON!! Talking to a manager named Mark, did absolutely nothing but help me decide to close my account. He refused to give me corporate's number and said he would transfer me to his supervisor and then placed me on hold for OVER 40 MINUTES!!! I'll be glad when this bank goes bankrupt like the many others before it!!!


key: chroma:document
string_value:
I’ve been banking with Chase for over 10 years, I’ve deposited 2 checks from a settlement I’ve won & they’ve decided to restrict my whole account for suspicious activity. When all they need to do is contact the bank and client for verification. They have made my days very stressful and I would never do business with them again or recommend anyone to do so. Their customer service is inexperienced & very unhelpful. It’s really a headache when you can’t have access to your own money for their lack of experience.


key: chroma:document
string_value:
Never do business with them. I have been a customer with Chase Bank for more than 10 years, and out of blue one day they have frozen my accounts and my ability to use my own funds. No one seems to know why and they are also not letting me close my account and transfer my money to other bank. THIS IS SO MUCH OF HARASSMENT. Very irresponsible bank with very poor service. Would never recommend them.


key: chroma:document
string_value:
I've been a Chase customer for 10 years. I have 2 Chase credit cards. In July I opened a business checking account to get the $300 sign-up promotion. I opened the account online, everything went fine, until 3 days later when I was not able to log in to neither the business checking account nor the credit card (personal) accounts. They were all locked due to "suspicious activity". I called the 800 number to get it resolved. Customer service worked on it for close to 30 mins but they were not able to resolve it. They told me the only way to fix it is by going to the branch. So I went to a Chase branch and after wasting another 30 minutes there I was informed that the business checking account was already closed and in order to unlock my personal accounts I have to submit a utility bill that shows my address. This has been a very disappointing experience for me. But I moved on. 


key: chroma:document
string_value:
TERRIBLE, TERRIBLE, TERRIBLE in every way. $7000 was stolen from my Chase Deposit Account by and UNAUTHORIZED criminal in December 2022. I was completely incapacitated and unable to contact Chase NOR WAS I AWARE OF THE THEFT until I reported it. I was never given a temporary credit despite having been told I would get one per their policy. I have spoken to several agents of this bank to include about a half dozen executives and the CEO himself asking for help in understanding why my claim was denied stating that it was found to be invalid. I provided solid unimpeachable proof that I could not have made those withdrawals and they STILL said the claim was invalid, that the criminal just gets a $7000 gift.


key: chroma:document
string_value:
I acquired a Chase Account in Feb 2023. In 2 months, my account has been frozen TWICE!!! Without any notification. The rep didn't state why my acct was frozen. No time frame when my acct will be released. Chase froze my acct with only $41.37 available balance!!! Chase didn't even contact me to verify me and my transaction history-just froze my account. This is unacceptable!!! I only had Chase for TWO MONTHS!!! I'll NEVER bank with Chase Bank AGAIN!!! EVER!!!


key: chroma:document
string_value:
Whatever verification practices they changed in January makes it a hassle every time you want to log in now, after 2 deaths in my family, during the grieving process; they have made it a complete hassle to deal with. Can't even log in now, so I just stopped paying them after getting my own Cancer diagnosis.


key: chroma:document
string_value:
I literally told them I fell for a phishing scam online. It was raining hard for a couple days otherwise I would have gone to a branch and changed my account numbers right away. I even said there will be a possibility of 35 dollars being taken from my account, but they approved that bogus check anyways. The added extra questions and pin I added did no good to protect me from being phished. Keep in mind being proactive about identity theft does nothing. Even if I said It was compromised earlier until theft happened the bank still would have been reluctant to change my account number. Either way this is an inconvenience since I know nothing will really be done and the idea of a bank still existing is all suspect.


key: chroma:document
string_value:
I have been poorly treated due to my racial background. Chase bank I would say worse bank I have ever been with. They treat their customer very poorly especially when they know you are not **. I give special treatment to a customer like them, but good luck if you are not **.


key: chroma:document
string_value:
Disappointed in the service I was provided by Chase, I provided all info requested of me, and I Found many unauthorized transactions posted on my account from Amazon. I have never linked this card to Amazon. I provided email evidence from myself and amazon explaining the fraudulent charges, Chase brushed me off because they don't want to honor their zero fraud liability. Shady bank. Beware.


key: chroma:document
string_value:
I had this Bank. I started in Indiana and remain my bank in Ohio. It was only a savings account. I got my tax return through my savings account 3 years in a row. Spring of 2023 I go into Chase Bank to make sure my account is still valid. They shut my account off without even notifying. They are definitely for the poor. They take $5 out of your account every month if you have under $300. This is discrimination. I don't like this Bank morals.


key: chroma:document
string_value:
I visited Tulum Mexico in December and it was extorted by the Mexican police in the pharmacy for $4000. I stated that it was fraud since a gun was literally put to my head and Chase still paid it. I was under duress and I did not approve the charge. After reviewing Chase Bank allowed it. I have no itemize list. I have no receipt. I have no invoice.


key: chroma:document
string_value:
On Feb. 23 I opened an account at Chase Bank Monroeville. The certified check provide sufficient funds to open the account. Chase has held my money for nearly 3 weeks. They bounced numerous checks. Idiots.


key: chroma:document
string_value:
10/6/21 IRS deposited $1400 to a account at Chase in Tampa Florida that doesn’t belong to me. For the past year I have been trying to get this straightened out. Today is the day I sent out 4 letters to IRS and chase. Makes no damn sense! The paperwork that is suppose to be filled out can only be done by chase and it’s fill in the blank. Customer service people suck. They do not listen or try to listen. They do know how to transfer a call. That's about it!!!! Never have and never will bank with them!! Account-**. Has my $1400.


key: chroma:document
string_value:
I’ve been dealing with Chase Bank auto department for like 2 months and no help. Speak with around 10 different people and every time is a different story but no solution. Worst bank ever. Worst customer service ever. All they do transfer because apparently any department handles the request. I’m asking a form from the bank of my auto loan to submit an application for a veteran's benefits and no one's no nothing. No department knows nothing. Worst customer service ever.


key: chroma:document
string_value:
I previously had an account with Washington Mutual that transitioned into Chase years back. I've always kept a substantial balance within our account which had benefits of free wire transfers and cahiers checks. When the transition occurred Chase told me that there would be similar services. When I've finally needed help with a simple wire transfer after them having over tens of thousands of dollars vested in my account for years they are not able to help me with a service that was always complimentary. Very sad, and will transferring my funds to a credit union that actually cares about keeping its customers. Unfortunately, I guess there is no benefits to loyalty these days.


key: chroma:document
string_value:
Completely misrepresenting ads and promos. Open a savings account with the $700 promo and NEVER received a dime. In addition, after complaining to BBB because their escalation department did not contact me ... they told me they WOULD not do anything for me! Great customer service EVER...


key: chroma:document
string_value:
It took me three people to talk to with three different stories, in regards to my escrow account I made a payment on error on my part and they wouldn't give me my money back, it's in escrow. It's February and she told me I'm due for my analysis in May. So I told I would wait til may. She said I had to do it in order to see what they could give me. NO way they have my money and won't give it to me. I would not do business with them.


key: chroma:document
string_value:
Chase Bank hires young inexperienced staff in their risk department, with computer generated transactions to flag - in other words for no reason a transaction can arbitrarily be pulled, then rejected by a kid who has no knowledge of business, no firm protocol or criteria to follow, and can easily do great damage to your company. I had a $1800 transaction on 2/17/23 which was flagged; they asked for copy of invoice, I sent it; they rejected the transaction. Later a supervisor read the 'Specialist''s notes, which said he didn't like the 'Format of my Invoice.' Meanwhile the new customer moved on to a new company. Chase singlehandedly can destroy your business!!!!


key: chroma:document
string_value:
If negative stars were an option that’s exactly what I would have selected. They denied a dispute of an obviously fraudulent wire charge (it was sandwiched between 4 other fraud charges and I have never sent a wire transfer in my life). Nothing was done the first two times I called them. It took a third hour+ long phone call to get anything done about any of the charges. I haven’t had a debit card in over a week and half. I have filed a police report regarding the fraud and Chase now has complaints with the BBB, CFPB, OCC, and my state attorney general. I will be getting a lawyer if this isn’t resolved. Moving my money out Chase AS SOON AS possible. This company, their tactics, and their customer service is an absolute joke.


key: chroma:document
string_value:
If I could give a minus star rating I would. Very unprofessional, hold monies for no just cause causing your account to go into overdraft, charging ridiculous fees...I am very disappointed and downright pissed at Chase Bank. I deposited a $4k check via teller into my account. This check was from home insurance company for property damage I sustained 2 months ago to my home. The teller did not tell me that they would hold the check. 


key: chroma:document
string_value:
Decided to try a new bank and I wanted to try Chase after all the good reviews I saw about them. I can tell you right now this has been the WORST experience being a new customer. My Employer gave me a check to deposit. After Chase already put their stamp on the back of it the teller told me it would take 10 days to release it. I explained this is for my rent so I don't get evicted. They gave the check back to me and placed another stamp on it that says did not deposit. So according to them it's still good and was informed I could go anywhere else to cash it. That was wrong, no one else, not even the issuing bank would touch it. So I called Chase back and was informed to deposit it and the funds would be available in 3 hours.  


key: chroma:document
string_value:
My debit card was canceled because someone tried to use the number fraudulently. Chase has not, because of policy, replaced my card. The policies they cited were I made an recent address change AND they will not send the card to one of their branches in the State where I am. I am traveling. I am a female, senior citizen traveling. Chase is sorry, but they can't help me. My situation is not cookie cutter and they have no plan for how I can have access to my money. They are however very sorry.


key: chroma:document
string_value:
I was called by a woman from an East Indian call center to say Chase no longer accepted my $1650 reoccurring account transfer from my Credit Union. The same transfer I have made every month for 6 months. Incompetent wastes of corporate life. Because of your ineptitude I will now be closing my account. Congratulations you incompetent morons.


key: chroma:document
string_value:
I had banked with Chase for 20 years and had never had a problem until I had fraud on my account. I received a call from someone claiming to be from Chase Fraud Department after responding to a text message about a Zelle transaction. They said since the Zelle transfer was fraud. They would need to close the account and open a new one. I proceeded to comply with what the caller told me to do to open a new account. They initiated a wire transfer to a new account with my name and as soon as the money went into the new account, the wire details actually went to a Wells Fargo account! Chase says since the online credentials were compromised (I never gave them to the caller). The transaction was considered a scam and not fraud and they would not help me get my money back! So very frustrated. If you want to protect your money, bank elsewhere.


key: chroma:document
string_value:
Chase bank no longer has a customer service. I was going on vacation when I noticed three fraudulent charges on my checking account. I called Chase bank who told me they were closing my debit card and would send a new card in 10 days. I went on vacation without my debit card, unable to make purchases. When I returned 10 days later I still don’t have a debit card. I called Chase Bank again speaking with Brenda, who was a representative. Apparently when I called 11 days prior the person I spoke with did not do what she said she would do. As a result, the three charges totaling almost $300 was still taken out of my account. Chase bank no longer has customer service. Go to another bank if possible.


key: chroma:document
string_value:
They are discriminating against me because I am disabled! I was applying for my first Disney Chase card and they have all my information (including SSI) but they are refusing to give me my card because I am disabled! I have Amex and Capital One and never had I had issues. So obviously, I am terminating my application since I was treated like an idiot when I called them. Not cool Chase! I will never apply for another Chase card nor recommend Chase!


key: chroma:document
string_value:
During a visit to 6240 South Central Ave in Phoenix, I was disturbed by the scrutiny and body language directed towards me by the allegedly sub-contracted security guard. I had been hassled by this same security guard at a Circle K, months prior. On February 6, 2023, I returned and addressed my concern with the branch manager. I closed my Chase account for $112,660.18. I showed the branch manager two other accounts at other banks that were close to the $250,000.00 Federal Insurance limit. I showed the branch manager $85,000.00 in gold bullion that I intended to sell to a friend. I was planning to deposit those funds in Chase, but I felt unsafe due to my evaluation of their hired security.


key: chroma:document
string_value:
Chase Bank, Glendora, Ca.; issued four cashier's checks, $1,000 each. Checks are valid for 7 years as listed on the face of the check. Checks are 6 years old. Chase REFUSED to cash checks; saying 'stale dated' as their excuse. "Stale Dated" means an account not used for three years where Calif. Law requires Chase to turn over the money to a specific abandoned account, in the state of Ohio.


key: chroma:document
string_value:
As a single mom, going through a divorce, I had been using Walmart's Green Dot Bank for the past 10 years. Now that I have built up credit for myself and things are going well for me I decided it was time to get a real bank account. I saw an ad about Chase offering $225 to new customers. So I opened an account online. I changed all of my AUTO PAY bills to the new account and changed my direct deposit to start next week. I then went on the Walmart MoneyCard website and transferred the majority of my balance to the new account. I also started a fraud investigation on my Walmart account for a few fraudulent charges that had shown up on that account.  


key: chroma:document
string_value:
For decades we've had Chase credit cards. Never had a major issue. Call for help and always got it solved. Recently I got one of those cash offers to open up checking and savings accounts. I debated if it was really worth but thought paid to try it at least... No it's not. It's an incredible hassle to meet the requirements, minimum amounts etc. Tried to do it online but for new accounts you can't do what they ask online. They make you visit a branch. Called support 3 out of 4 were eastern women who would not listen, kept repeating the scripts they get. And rude. No solutions. Once the requirements are completed I will be closing those accounts. Support, service and system is horrible. Jamie's worth billions now. What does he care.


key: chroma:document
string_value:
I got paid today, but still haven’t received my check in order to transfer funds to a negative balance of $356.50 and ALL of my accounts have been restricted because of that. I have bills to pay and have an account with a positive balance yet THEY FROZE ALL of my accounts?! Insane and having to wait until February, and my paycheck will not arrive by then due to all the frozen accounts. I called customer service twice and they told me I have to wait until then, but I can’t even deposit or add money to the bank because THESE ACCOUNTS ARE RESTRICTED?! It does not make sense whatsoever… Having to wait until Friday to speak to a representative who is overseas, this is ludicrous and I am livid.


key: chroma:document
string_value:
@Chase So I signed up with chase and been using Zelle almost every day for a month. Most of my zelle transaction comes from my father in South Korea. I was able to save some money before coming to Las Vegas and kept my funds in a Korean bank which my father has access to. Every day he sends me a little by zelle from his bank navy federal credit union. So just recently he sends me a good chunk so I could pay off my ticket that I totally forgot about. However this one particular transfer I never got it. All the other transfers been done by real time. This transfer shows ACCEPTED!. Which means they have the funds. 


key: chroma:document
string_value:
My father passed away 5 weeks ago and had a teeny account with Chase. I went into my local branch to collect along with an original death certificate. They directed me to another branch. I went to that branch today with the death certificate, my SS card, a piece of mail, my Medicare card, high school ID, college ID and health insurance card. They would accept none of those. They will only take a passport or non driver's license. As I walked out I made it clear that my father had accounts in far greater sums, and all I had to do was mail in a death certificate and the accounts were transferred to my name. I would never do business with this bank ever again. I am working far far too hard just to collect a paltry $ 333. Boo!!!


key: chroma:document
string_value:
Worst customer service EVER!!!! We needed some documents notarized, so we made an appointment at the branch my husband goes to every Saturday (my husband has been a loyal customer to Chase for 15+ years). I left work 4 hours early because they had limited time slots to notarize. We show up at the bank and are told that 2 NEW customers just walked in and are ahead of us (there were 2 families sitting in the waiting area), and we need to wait 30+ minutes to get our signatures notarized on 3 pieces of paper! So what was the point of making an appointment?! Why weren't they told to wait 10 minutes? I will be removing my name from all accounts at Chase and will NEVER consider returning!


key: chroma:document
string_value:
In May 2022, we paid an invoice via on-line bill pay through our Business Chase Bank account. The check was stolen out of the recipient's mailbox, altered and cashed through an online ETRADE account. Once we realized what had happened, we filed reports with the post office, police department and CHASE. They said it could take up to 45 days to resolve. 


key: chroma:document
string_value:
Hi everybody, my name is Jhonatan **. I want to share my nightmare experience with Chase. Chase Bank not only left my kids without Christmas present, I lost a whole week of work because of chase. I'm talking about $1250.99 to be exact missing for my rent, I'm paying lates fees money from my pocket that didn't need to come out. Today is January 12 of 2023 I haven't pay my rent. Why? Because the week I lost of work because of them. So on December 16th I deposited my check thru mobile as usual every Friday or Saturday, same company, same thing every weekend. Not even when I opened the account they put any check on retention. Well this guys decided to put my check on retention until the 28th of December 2022 from December 16th. By law banks gotta give $225 from our checks available and they can put the rest on retention. But noo they didn't give me a single penny to use. 


key: chroma:document
string_value:
I visited a Chase Bank at 205-32 Linden Blvd Queens NY. I needed to add my name to an account; a banker came to me and others and said it's recommended to make an appointment. But in any event we will be seen I was told by the banker to have a seat: there were 3 customers waiting including myself, that had no appointment. I sat and waited for over 2 hours. The 2 customers were seen, the doors were then locked and I was told I have to make an appointment after waiting for so long. I was the only one not seen. They acted like I was nothing. I am a customer with more than 1 accounts at Chase. I am disgusted and strongly believe that in certain neighborhoods customers are treated differently.


key: chroma:document
string_value:
I tried to send a wire transfer and the incompetent staff did not listen even after questioning what they did regarding the currency type. I went back for them to correct to which they said “no problem” but instead took more money from me and I am out almost $600. I tried to get the money back but they refused as well and they wasted months of my time with this! I will be taking my personal and business accounts elsewhere and will not recommend them to anyone!


key: chroma:document
string_value:
Rude customer reps for Chase Premier Business Checking have hung up on me, put me on hold for 45 minutes, told me if I don't shut and listen to them they were going to hang up on me and then never told me why one deposit of a certified check was held for 10 days when just the previous week a check for the same amount was cleared the next day for check written on my previous bank. Secondly, they oddly held my BillPay payments. Yes, checks I was sending through my account they held up. When I called to find out why I could never get a clear answer. Plus the call center is the rudest I have ever encountered. We have all of our accounts linked and pay some bills that are in my name and some in the companies' name, however, unlike Wells Fargo, there isn't an option to change the name on the check being sent. I think that may have been the confusion, but no one would ever really say.


key: chroma:document
string_value:
I was scammed $250 on Zelle, I contacted Chase and they took the details and said they would contact zelle and file a claim. 2 months later I call them again and they stated that there was nothing they could do. Why do they offer a service where there's no protection against fraud?


key: chroma:document
string_value:
Over the course of 5 months, someone used my ATM card and PIN to withdraw small amounts of cash from a non Chase ATM in my neighborhood. Because the amounts were small, I did not realize this was happening until there were several withdrawals made totaling $424. I reported the withdrawals to Chase as soon as I realized what was happening within 60 days of the last incident. Chase reversed the charges. About a week or so after, I get a letter from Chase saying they had conducted an 'investigation' saying due to the fact the pin was used right the first time and geographic proximity to me, that they would not honor the credits and reversed the charges. I called to speak to a manager who accused me and/or someone in my family of using the card. I filed a complaint with the Consumer Financial Protection Bureau. 


key: chroma:document
string_value:
I have been a customer with chase for over a decade, and while they have never offered an abundance of perks for banking there, they at least offered a few niceties, one of which was being able to report fraud through their banking app. They have recently removed that option, and after having fraudulent charges put on my account, I spent an hour and a half on hold last night before being told over the phone they could do nothing to remove the charges, and I would have to call the fraud department in the morning. I thought I would have better luck going I to my local branch, but I have been waiting here for over 45 minutes while being passed twice by the people working here, because someone emptying my account is apparently not consequential enough to worry about. If you are looking for a bank, look elsewhere.


key: chroma:document
string_value:
I am disabled. Over the last 14 months a person who was supposed to be helping me systematically emptied my checking account and maxed out my credit card. I reported this activity to Chase fraud (as well as the police and USPS). Chase's response was to arbitrarily close my accounts without informing me. As a result all my utility bills have been cancelled so I am facing loss of electricity and communication and I am in danger of being evicted, I cannot even buy food. I have tried to contact Chase several times to see what can be done but they have been very offhand and refuse to put me in contact with anyone who can help. If this is their policy for treating customers who have been loyal for almost twenty years I would strongly recommend thinking twice before opening an account with Chase. I have documents to back up the comments I have made. Frank **.


key: chroma:document
string_value:
When I changed my address on my USPS account and relocated to my current address I received a USPS moving packet containing several of my new neighborhood’s business advertisements which included coupons and discounts. One coupon was from Chase Bank promoting a $250 reward for opening a new checking account with them. The couple had a promo code to be applied with your checking account application, instructions to set up direct deposit within 60 days and maintain the direct deposit for six months. After meeting the requirements a total of $250 would be deposited into your account. I’m retired on a low fixed income and I basically get my monthly check on the third of each month and after paying my rent, bills and do my shopping I am broke by the fourth or fifth of the month. 


key: chroma:document
string_value:
I rarely have to go into the bank, but have a little more frequently lately because they didn't fix the local ATM I use for almost a month. I have been a longtime customer and went in to ask if they would witness a paper that would allow me to transfer money to their bank. The witch at the door refused. She didn't say anything verbally I could actually complain about as rude, but her whole tone and attitude radiated contempt.


key: chroma:document
string_value:
I had someone call me with the Chase Bank caller ID and pretend to be from Chase and told me my debit card had gotten compromised and my checking account so to set up a new account and $500 of my money to Zelle to setup a new account. They wouldn’t recover the money. Told me “Sorry we can’t help you.” Nice. After banking with you for more than 15 years!


key: chroma:document
string_value:
My mother passed away over 2 months ago. Chase put a freeze on her social security check that was supposed to be for the previous month to which she was entitled. I contacted Social Security and they sent me a letter to release her funds to me. I immediately took the letter to one of their branches and they said it would take 3 business days. I waited 7 business days and still nothing was done so I called their deceased customer department. This person told me that it could take 2 weeks to complete. So, I waited until the next week and when still nothing was done, I went to a different branch. I gave the person the letter and she sent it over again and told me she would get back in contact with me once she received a reply. She called me today and told me that the letter that Social Security sent was not sufficient and they needed several other pieces of information to be listed on the letter.


key: chroma:document
string_value:
I was hit with 5 overdraft fees because I was charged twice by a vendor. They said it wasn't their problem. Do not make Chase your bank. They are not your partner. They will suck you dry and ask for more.


key: chroma:document
string_value:
Chase is a joke. I have dealt with them on auto loans, a credit card and a checking account. In every aspect, they have failed TERRIBLY on customer service and had at least one major shortcoming and mistake in each of these areas. Trying to work issues out with them (that they have caused!!) is an absolute nightmare. I have had to use their branches a handful of times and experienced idiotic tellers (seriously, I told this guy I wanted to reregister my vehicle and he told his boss I wanted to pay off my loan...lol), I have received the answer "uhhh...I don't know" multiple times and it goes on and on. I will be closing all of my accounts and credit card with them. You will not be able to solve any problem that arises with them, and there will be problems....many! Do whatever you can to stay far, far away.


key: chroma:document
string_value:
Deposited $30k in checking, wanted to purchase a CD. Sadly, there is a 14 day hold on checks at Chase. Why? It's easy to look me up. I used to work at Chase. I have a Chase credit card (for 15 years). I'm a huge Chase fan and wanted to set up a checking account, purchase a CD and start doing more business with Chase. Instead, I got sent to India to find out why my 14 day hold on a liquid funds check is still on hold. After 15+ minutes of waiting I decided I'd write a review about what it's like to be a small time client of a NY Bank. Thanks. I'll come back and let you know how this ends. But it's a little crazy. They took the money out of my account 12 days ago - but it's a risk? I don't get it. Thanks India.


key: chroma:document
string_value:
Do not use Chase Bank, their customer service is horrible and they lie about their services. I obtained a physical check from my employer, (have been getting direct deposit for 8.5 years, this just happened to be a bonus). I checked the terms from the app for taking a picture of your check to deposit and it said that it would be deposited usually within 1 day of request. I thought, "Nice I don't have to drive 30 minutes to my bank", the next day there was an 11 day hold put on my money.


key: chroma:document
string_value:
I would give NO stars if that was an option. And this does not pertain to the teller who was working but rather Chase Senior Leadership. Because it all starts at the top. We deposited a check that alerted fraud dept due to the check being out of sequence. Once the check was deemed not fraudulent they refused to unlock our acct despite needing $ to book a flight to go see my mother who has stage 4 uterine cancer. Chase customer service reps are inhuman robots as is their management. They showed no logic, no empathy no compassion. Karma!


key: chroma:document
string_value:
For customers who have direct deposit with Chase Bank be aware that they can place a hold on your benefits from soc. sec or military pension or disability if you were a veteran without a death certificate, hold order from soc. sec. admin. or court order and that if they assume you're deceased they automatically void any cards associated with acct. They've placed a hold on my checking acct. without verifying pertinent info. required which in my case took 19 days to receive new card and pin# which prevented me from atm access and purchases for food and gas, etc... After contacting them I have decided to close my acct of many years for I can no longer trust them with my finances. This senior veteran from oregon still alive and kickin!


key: chroma:document
string_value:
Worst bank ever. ATMs rarely work and the employees don't care. ONE teller line open. Meanwhile there are 5-6 people in suits sitting near desks laughing it up. When I asked them why they didn't help the customers they said ''We're not tellers, we're bankers.'' Tells you all you need to know about this bank. LOTS of help starting a new account, but after that you stand in line forever for your banking business. Branch Manager, old lady with blonde hair, is something that rhymes with Witch. She could care less if people stand in line for days. All she does is the Business lane of the drive-thru and it's never busy. Stay away. There's good reason this branch gets 2 stars. They treat their customers like garbage.


key: chroma:document
string_value:
I have had acct with Chase for 15 years. I would never treat my loyal customer this way. I lost my job so because I didn’t have money in acct they closed my acct. When I tried to reopen it I had to make a appointment that was 2 weeks away. Finally got one opened and had to wait a week for any type of atm card. I have been trying to get my direct deposit going and this has been an ordeal. Now I have been depositing checks for company for 3 months and they just put my check on hold for 12 days. I called and it’s hard to understand when everyone you speak to has a accent. I finally get to a guy that tells me it will clear at 11 pm. I am going out of town today and guess what no money. I have 20.00 in my acct. I have had to cancel my trip. I am so upset I was going to visit my kids and grandkids. But how can I travel 250 miles on 20.00?


key: chroma:document
string_value:
I did a roof for a friend and he paid me $15,000 dollars. Sent me a check and I asked the teller when it would clear. She told me 2 business days that was the 14 of October. Today is the 29 of October and not only the check did not clear they closed my account. After about 10 attempts to speak with representatives and being hung up on several times and being told to do different things to rectify the situation and doing everything they told me to do which included getting the maker of the check to walk into the local branch and provide his account number, identification, and llc. Documents to no avail has my money been returned to me. They will not release the funds to anyone not me or the maker of the check. This is outright robbery. The local bank manager is shocked and upset himself and cannot believe the lies and deception that Chase has been doing to me. I can only say one thing the flat out robbed me of $15,000 dollars.


key: chroma:document
string_value:
If you’re looking for convenience, Chase may be a decent option. If you are looking for customer service, real people friendly bank policies, business friendly banking, and a relationship that can be counted on when the need is there, you may want to look elsewhere. I’ve been with Chase for 20+ years. Unfortunately they’ve become very inflexible and have lost their founding purpose, which is what led to their growth.


key: chroma:document
string_value:
I opened my business account with this bank about 2 years ago and I am closing the accounts today. This bank does nothing for its customers. Their fees are higher than any other banks, their requirements to avoid monthly fees are higher than any other banks, and they change your account features without any notice. At least I have not got any. But the most important reason; the people working at the agency I often use, "Santa Monica Blvd and La Brea Ave in Hollywood, CA", are very unpleasant to deal with. They behave as if they are doing a favor to you by helping you with your transactions. There are never anybody working there, and when you find someone at their desk, they refuse to even speak with you if they are not from the line of business you are there to deal with. Not the type of Corporation I want to support.


key: chroma:document
string_value:
Cost me a $9000 car deal because the buyer didn’t realize the bank closes an hour earlier in AZ and he was five minutes late. To top it off they wouldn’t let us do a wire transfer and WE BOTH HAVE CHASE BANK! I hate them. I only have them because they are convenient but I hope they rot in hell!


key: chroma:document
string_value:
Called to ask if they could cancel an online deposit that I made via the mobile app. 45 min, transferred 4 times with no warning. Explained my situation 4 times. For a foreign person who I could barely understand tells me they can't reverse or cancel an electronic deposit. WTH Chase? I've been banking with you for over a decade. I'm done. Will be taking my feet pennies out of my accounts and moving to a bank that has it ** together. Absolutely disgusting the way us customers are being treated. Considering we bailed you out.


key: chroma:document
string_value:
Zero would be a deserved star for…Zero would be a deserved star for Chase. As one customer/reviewer put: Legal Thief. That's a truthful description. Customer of Chase bank for over 25 years. Retired, moving overseas and put a request for a cash withdrawal. First at my local branch, was ignored with no callback and had to drive there twice in 10 days. All they did at the end: gave me a phone# of Santa Cruz branch - this # is unreachable. Drove there, talked to the manager and didn't hear back for another week. 


key: chroma:document
string_value:
We have been with Chase for quite sometime. We have 2 checking, 2 savings, and a mortgage with them (for now). I have waited weeks to write this because I needed to remove the emotion from showing in the review.


key: chroma:document
string_value:
I have been a JP Morgan Chase private client for many years. Back in April of 2022 Chase Merchant Services filed a fraudulent MATCH against my personal credit. I would of never found this out if it were not for my business Outdoor Elegance Inc. opening a new merchant account with Soft Touch POS & Payments. The Fraud has been cleared. My Quick Books and documentation has been sent over to Chase merchant services in August of this year. 


key: chroma:document
string_value:
Chase Bank has convenient mobile apps and website experiences for most banking. However, their inability to group personal and business banking accounts together from a 'total deposits/balances' to avoid fees has us paying $15/mo even though we do > $30k minimum balances across all accounts. I also have 3 Chase credit cards that average $5k/month each in spending with the balance paid in full each month for the last 10 years. I need to switch my accounts out of Chase this year because of this nickel and dime-ing me to death.


key: chroma:document
string_value:
I paid my rent last month using Zelle, no problem. Tried to pay my rent today and got a message saying I’m limited to only $500. The only reason I opened this account with Chase was because of the higher daily Zelle limit. Their website is still advertising this limit. I called customer service who verified that my limit is $2000 and they said they had a recent system upgrade and that multiple people had complained about this. She said they were working on it and to try again later.


key: chroma:document
string_value:
I was a Chase checking and savings until 2020, when someone hacked my accounts and transferred money from my savings to checking and then Zelle, money out. After dealing with being on hold for customer service for hours, on to either get hung up on or told I must have gave my password away or transferred everything myself. Note: I even went to a branch and instead of the banker just looking everything up even she had to call customer service and I waited in the branch on hold for 4 hrs, this was at a physical building. 


key: chroma:document
string_value:
Chase has proof of a check that has cleared. I have been in touch with the Fraud Department as well as the Executive Branch. With both departments I have given them the documentation they required. Still there is a hold on all my accounts. If you're not a thief you certainly are treated like one at Chase Bank. I have banked with them for years but will be closing all my accounts after this very frustrating unresolved issue.


key: chroma:document
string_value:
This is one of the worst banks on the face of the earth. When I first opened my account here in 2012, the customer service was great. You could get thru to a rep within 5 minutes and your issue resolved quickly. Now, in 2022, it is HORRIFIC service with someone from India on the other side of the world answering customer service lines. There have been so many screwups on my account within the last 2 years. First, they let an overdraft of over $6,000 go thru on my account which is insane that I did not authorize. They are supposed to monitor accounts to make sure things like this don't happen. I had to wait over a month for them to credit the money back into my account and resolve this. 


key: chroma:document
string_value:
Chase has cashed plenty of the checks that I have issued in the past. One of my Real Estate Professionals made the mistake of opening an account with them. Since she is a high producer, she deposited large checks. Apparently, Chase does not know how to handle big checks, so they contacted their antiquated system called Lexis Nexis to verify my company which has been open for over 7 years. The only system they can use is Lexis Nexis. This is the system they use to gather information on companies. They supplied Chase with the incorrect company name and the phone number of a deceased person. Since they can not verify the company, they refuse to release the funds back to their customer.


key: chroma:document
string_value:
Worst of the worst in every aspect I've experienced. Other banks will waive $10 service fee the first time your deposit drops below the threshold. They didn't. I've applied for multiple credit cards from different issuers with an excellent FICO/TU score around 780, they were the only one declined my request. The second time I got approved, but got the lowest credit limit. Customer service agent was incredibly rude. I was trying to deposit a check around $1200 and the teller asked me where I got it and some other questions. I answered and asked why she asked. She explicitly meant I might get caught like a criminal. I was so offended and this never happened to me when dealing with any customer service from any organization anywhere anytime!


key: chroma:document
string_value:
Ever since my tax bracket changed I have had issues with Chase. This has been a horrible experience ever since I started making a little more money. I would not recommend chase to any of my friends or family members.


key: chroma:document
string_value:
Online banking through Chase for the first time is made unnecessarily difficult by the obfuscation of which SWIFT/BIC you're intended to be using, as JPMorgan / Chase has several, and does not provide a resolute answer through their third party customer service provider, through direct deposit forms, or on the app until you're able to get a bank statement with the correct SWIFT listed. Ludicrous.


key: chroma:document
string_value:
I am trying to get a loan on a house and Chase will not send an interim bank statement via fax or email. These are MY records and they make it extremely difficult to access. I have to go into a branch which is 2 hours away just to get a VERY simple record. I cannot even send an authorization of any sort to get this information. You would think being in the 21st century, they would make these things more accessible and efficient for people. I will 100% be switching banks and never recommending Chase to anyone after the purchase of my home is completed in a few weeks.


key: chroma:document
string_value:
Chase used to have all our business, but as our needs changes we found: 1) they do not trust their bankers, and will not even allow them to open a new account. We cannot do any new business with them. 2) Their commercial mortgage rates are not competitive. We found they are 50 basis points higher than other excellent lenders. 3) Their business auto loans are impossible to process - it is like they are not in the business. Chase has become so large that they are essentially impotent and incapable.


key: chroma:document
string_value:
Essentially Chase has stolen our money. We deposited an earnest money check into our checking account. They flagged it fraud. Yet they ran the check. This closed our account to give us no access to our acct and money. All associated acts closed as well. This is our primary bill pay acct. We have attempted everything chase asked of us and the large brokerage corporation the check came from were diligent in providing the necessary identification. Chase literally asked us to bring an employee down to the branch to verify the check could be written. They asked for their CEO!!! The check was cashed and held and we have no access to pay our bills that have come due. They not only stopped the check but also all the money in our account! They have asked the bank of Virginia to pull the money back but this is impossible if they run the check.


key: chroma:document
string_value:
About two months ago I encountered a fraud/identity theft issue with Chase Bank. I spoke to 4 different departments within Chase and was confident that the proper issues were handled under identity theft. Wrong nothing was filed within Chase. Since then speaking to different departments has proven pointless and accessing the proper documents to support my claim and enable me to file identity theft with my insurance company has reached dead ends. Chase is at fault as to the way things transpired with the identity theft and the way they issued "reversals" on my account. I have file a complaint with CFPB who in turn gave it to the FDIC for investigation. An independent public firm is also involved to investigate Chase and potentially questionable business practices. My end opinion is Chase does not care in the least about their customers.


key: chroma:document
string_value:
Three different staffers lied that I would get credit card bank statements. Each time, they claimed I would after I was merely confirming with them. Also, Chase has a policy where you can't have lost funds recovered that you lose due to a scam if you don't report it within two years. It should be at least three years. I called as soon as I considered that the funds could be recovered, but it had been two or three months past two years.


key: chroma:document
string_value:
1002 Brighton Beach Ave. Brooklyn, NY 11235. One of the worst Chase branches in NYC with one of the worst customer service... A Russian speaking representative DENIED my request to help with the banking account issues; and when I asked him for his name, he refused to reveal his information. It is probably time to provide extensive training and/or fire bank employees who fail to provide service... So sad... Blood pressure skyrocketed...


key: chroma:document
string_value:
I issued a business check to a person, who had no account. It was deposited into a friend's Chase account, but flagged for fraud. Per the Chase Customer's request, and with him sitting in my office, I called to verify the check. A call back was requested, due to high call volume, supposedly within 23 minutes. 2 and 1/2 hours later still no call back. I finally called again, and after jumping through a bunch of hoops, was connected to the branch manager. She assured me that the check was deposited, but a standard 10 day hold was placed. 


key: chroma:document
string_value:
I was conducting business and Chase cleared a check to my account, so I thought businesses as usual. It turns out it was a fraudulent check, but chase cleared the money in my account. So I was sending money thinking it was business as usual. Then Chase took the check back and I couldn't get my money back through the fraudulent activity. Now they say it's my fault and won't give me my money back. BUT THEY CLEARED THE CHECK! Like why wasn't it still pending if the money wasn't ready? They screwed me over as well as this artist, and now I am out $2,000. I have never been more disappointed in a bank system. NEVER USE CHASE!


key: chroma:document
string_value:
Went to local branch with husband to deposit a check, the check was in my name and I'm not on the account so we checked with teller to make sure this wasn't a problem. We are told no problem husband signs after me this mean he takes responsibility for the check. No big deal ok. Now a local check is put on hold! We call to find out why, I'm not on the account so this is fraud!!!! What? You're kidding right? We spoke to teller in person and told no problem now it's fraud because Chase wants to collect interest on the money I'm sure. Now here I am fighting for my money that I know they cleared already.


key: chroma:document
string_value:
Updated on 06/25/2022: I had already written about my experience with Chase fumbling a change of address for over a year which apparently was holding up me getting my money. The NIGHTMARE CONTINUES! I was desperate to have funds wired for the purchase of a property for my daughter whose lease was expiring 2 days after we would close. So not only would I not get the property but where would she live? I literally was on the phone ALL DAY for 3 days trying to find someone who could do something and the answer was "we are working on it." (By the way, Greg who is the man I started with told me that all that phoning might have just slowed things down! He must have gotten calls from at least a dozen people in my regard! I responded that when he blocks my calls, does not call me, does not respond to any of the more than dozen emails I've sent, let's just push the fault back on GREG where it belonged, not me!) 


key: chroma:document
string_value:
I had the impression that being a preferred customer of Chase Bank one would get better services, so I opened by business account & checking account in Veterans Branch of Chase Bank. I deposited a check in my Business account and Bank put my check on hold for 10 days. I visited the branch and requested to see the General Manager. I was told that she is in meeting & will give me a call back. It's been more than 7 days. I am yet to receive a call from her. I left so many messages for her but never got a return call. The officer Brad who opened my account looked at me in the Branch and ignored me. Most of their staff has no banking knowledge. I myself has worked in bank for 8 years & can tell this the worst bank. Would never recommend anyone to open account with Chase Bank. This bank deserves a big Zer00000 rating .. 1 star is too high was the quality of service they give...


key: chroma:document
string_value:
My experience with this Bank is very bad. On 06/12/2021, I had received an email from Chase Bank having a promotional offer of $ 400.00 for opening a Business Complete Checking account up to 01/06/22 and Chase bank had sent me a brochure having code #: **, which narrates that $400 will be transferred to our account after 3 months with qualifying activities. Consequent upon this offer, we opened on 05/27/2021 a business account at Sherman TX branch in the name of **, having Account # ending with last 4 digit **. Mr. Michael ** was the Relationship Banker, who opened this account, and we gave him this code. We fulfilled all requisite conditions and waited for more than 4 months of opening the account but till date, did not get our promotional money. We telephonically contacted the bank, and they informed that branch banker has not registered our promotion code in the system. 


key: chroma:document
string_value:
Chase changed their consumer deposit agreement on 3/20/22 and did not notify consumers. They do not allow customers to opt in/out of overdrawing their account for ACH/electronic transactions and charge $34 per NSF fee without giving the consumer an option of whether to pay. Customer service (on multiple phone calls) refused to admit bank error and would not escalate or file a complaint. A Retention manager implied I should allow my account to continue accruing NSF fees, and a Customer Service manager encouraged/goaded me to go public with my complaint, as well as seek "legal help if I had a complaint."


key: chroma:document
string_value:
Chase bank serves the customer last, they are the lowest priority to Chase. If you have considered using Chase bank, RUN, they will not be a help to you. Any company that has to pay you to become a customer should be an indicator they are not worth doing business. I moved my service over to Regions Bank. They have people that are willing to help, I don’t have to call an 800 number that goes overseas. I can call a local branch. You will never see that with Chase.


key: chroma:document
string_value:
I've been with Chase Bank for about 9 years total time and I finally decided to close my account due to the fact that their fraud team cannot tell when you log on to your account with your thumbprint to check fraud purchases, that are happening while you are on your account, that it's really you. The fact that you logged in with your thumbprint to your account will give them so called facts, that the fraud did not happen and you will lose money. I lost a total 1500.00. To me this is a lot of money. So beware of Chase Bank. They need to do more than look at computer activity and your device the criminals used to take the money from your account, to determine if it's their customers or criminals. They can not protect your money.


key: chroma:document
string_value:
I was a RECENT victim of online account hacking. Even though a banker helped me tremendously, the claims department slacked and once they took over, it all went down from there. It is interesting to find out that Chase doesn't value customers, nor they really care what you as a customer think of them. When they call you they state: "this conversation is recorded for the training purposes" but one has to wonder, what training really goes on as they show no care, no empathy nor understanding once bad things like fraud happen. Claims department is highly incompetent and executive services only PARTIALLY resolved my claim so I lost some money due to fraud. 


key: chroma:document
string_value:
I have been trying to put a payment through from Zelle. I have tried to pay a contractor for services rendered since 5/12/22. I called the bank the first time, was told I had to answer security questions, which I did. I was then told the money would be placed out of 'Pending" in 15 minutes. I waited, went back to Zelle, tried to pay this contractor again. GUESS WHAT??!! Chase employee lied!! I called back, was told the SAME THING AGAIN!! It is pending, awaiting security authorization, by answering questions! I said, I just answered those on the last phone call!! Now I am waiting for a manager to tell me, WHY I can't put this payment through to the contractor. Money is plenty enough to pay this. Can NOT get an answer to why they have created this issue with my account. I get no answers!!


key: chroma:document
string_value:
I have had nothing but poor service from CHASE bank. They would not FAX a request to my pension to have the pension check sent to the chase bank! But they said I was welcome to go to a UPS store across the street. Seriously? I got it done at the grocery store.


key: chroma:document
string_value:
My bank account was hacked for weeks. Customer Service at Chase was horrible. They were not helpful. I filed several claims and even contacted corporate office still no help. They could not tell me how my account kept being compromised nor did they credit me any of my money back. I have seen found another bank and plan to file a formal complaint. Why are we not protected against banks when they screw up. I will not stop until I get justice!


key: chroma:document
string_value:
Chase Bank is the worst!!!! An agent named Nicole deactivated my account by mistake today when I called to ask if my new debit card had been sent. She apologized for the mistake and put me on hold so she could get her manager to fix her mistake. 3 hrs on the phone and 7 different "supervisors" later. They told me they could not reactivate my account. It will take 3-5 days to resolve the issue. I have no access to my account and no way to get any money out of my account. I'm sorry but what kind of company has an employee make a mistake and they are not able to fix it causing the customer a mountain of financial issues. I'm getting a new bank. I've never had a bank treat me with such a callous mentality.


key: chroma:document
string_value:
I had to dispute 2 charges on my card, one was for Booking.com in which they advertised free cancellation and still charged me for two rooms, the other was for an extremely poor repair service I received on my camper. The Chase app had me call a phone number to dispute my charge so I called the number and was connected to someone that spoke very broken English. The rep took very little information from me, didn't request any documentation and then hung up. A month later I got notification that both charges were deemed valid, somewhat to my shock. After I read the reasoning, essentially booking.com lied stating that I had no contact with them prior to my cancellation and that I was just trying to get my money back, the other was denied for reasons unknown to me. 


key: chroma:document
string_value:
I filed a check fraud claim in October last year for a check that was cash without my signature and no signature on the back of the check, they told me it was cashed by Wells Fargo, but they did not start the investigation until March 1st this year and they're blaming Wells Fargo for the delay, I am in the process of moving all my money from Chase as it does not seem they care if they lose a customer.


key: chroma:document
string_value:
I have never worked so hard to make my own funds available. I deposited a check using mobile check load. The check was processed and cleared on 4/15 and was supposed to be available 4/20. I go to my mobile bank app on 4/20 and my account is restricted. I called customer service and couldn’t get a clear answer of why this happened. I eventually was told after many phone calls that I needed to go in and verify my identity. I go to a branch near me and their systems were down. The next day I go to another branch and verified my identity. Come to find out this wasn’t enough either. They wanted to verify through the issuer even though I provided statements from them as well as a bank statement showing the check cleared. 


key: chroma:document
string_value:
After reading some positive reviews of Chase Bank, I walked into a branch near my home at 11 am. I had some checks with me so that I could open a savings account. I was told that there would be no one available to help me until 3 pm. Enough said.


key: chroma:document
string_value:
On Tuesday April 12th 2022 I noticed that my water bill payment did not go through, I logged in to check my account and everything looked ordinary. I called Chase support and I was instructed to provide an SSA-89. I completed a SSA-89 and faxed it to the provided number coupled with my identity documents. On Thursday April 14th, I noticed that my online account had a message under my credit cards "Your account is locked". I called, I was then told that I needed to go to a branch to complete a SSA-89. I went to my local branch, we completed the SSA-89 and I was told 24-48 hours. 


key: chroma:document
string_value:
Last weekend I was scammed. It was through Chase and Zelle and Neither will do a thing to help me. I have been with them over 25 years and all the time they say how safe you are and that they have you covered for fraud. Well they don't. If you go inside the bank no one can help you and you are informed to call the 800 number. I did, several times and was told several different answers. Was even told to call Zelle direct which is a lie because I did. If it happens through your bank, Zelle tells you "The Bank" will take care of it. After all the calls, and sometimes transferred 6 times I basically was told, "There is nothing we can do and Too Bad." $1400 Gone and 0 help from the bank. What a shame.


key: chroma:document
string_value:
During these last 15 years, how long we use Chase Bank services, I have not met so helpful, scrupulous and patient a branch manager, who works out greatly her job, for the most heterogenous claims of us, customers. Ms. ** merited the highest praises.


key: chroma:document
string_value:
Been a Chase Bank Client for decades. Go into the Pelham, NY Branch, see Private Client Biz Employee Daniel **. Right away I knew-- very unprofessional, going out of his way to say NO (opening a biz investing account). One of the most negative, abrasive, people you'll ever meet, discouraging me using anything he could think of. Called me the following morning, said he's denying the account because of some NACIS#, which I've never heard of, and provided no explanation, just hung up. Went down the street to BancAmerica, took approx. 10 minutes to open exact same account--I asked about NACIS, he said "we never use it." Have been a clean Chase Customer for decades, (biz and personal). D ** should NOT be working with professional people- a very bad business attitude. Thomas D


key: chroma:document
string_value:
111% interest on a momentary loan?? That is how much Chase charged me for just my most recent overdraft, which occurred at 8:03AM, when I received a push notification indicating that my account was not only overdrawn, but the fees had already been assessed. Less than 6 hours earlier though, at 2:19 AM, I’d received one telling me that my account balance was down to $0.12. So, between those few hours at the very start of the business day (& on a Saturday), my account was overdrawn by $51.25, putting me $1.25 over their new >$50 cushion, then again by another $10, and immediately assessed two $34 overdraft fees.


key: chroma:document
string_value:
I’ve had issues with Chase for years, the first time money went missing from my account and they closed the account, it took me 6 months of calling and going to different branches to get my money back. No explanation or nothing. The second time I had to open an account I ended up switching banks. Third time I had to open an account because me and my husband wanted to open high school accounts for our kids, they made me go through a lot of trouble, we sat at the bank for 4 hours because they were accusing me of owing them money from 2014… that’s when my money went missing. Anyway we spend hours trying to figure out how to pay the money since 2 of their system said I didn’t owe anything so they couldn’t take the payment. Now after I transfer all my bill pay and direct deposit to chase they cancel my account again and they won’t tell me the reason.


key: chroma:document
string_value:
I deposited a Chase issued check for $8000 at the ATM at 5:15pm into my Chase checking account. The next morning I noticed that the check hasn’t cleared and came to find out that the bank put a hold on the funds and would not release them. I was on hold with the fraud/verification department for 41 minutes and then disconnected. I called customer service back again and they transferred me to the same department where I continued to be on hold. The Chase employee told me that they would verify funds today and that funds would be available tomorrow. I do not understand this!!! The person that the check came from has no access to the $8000 from their Chase checking and I have no access to the $8000 deposited into my Chase checking! I could have had the person pull out the cash they owed me today! This is such a blatant display of horrible customer service! I am so disappointed in Chase. Cannot wait to find a new bank to work with!!!!


key: chroma:document
string_value:
Someone committed fraud on my bank account and stole over 35,000 from me and their claims department let the bad guy just walk away with all my money and they didn’t refund me anything. They are the absolute worst and evil. They basically just let some scammer take all my money and didn’t help me at all, I’m filing a complaint with the Consumer Financial Protection Bureau


key: chroma:document
string_value:
I have my mortgage, credit cards everything through Chase. I got tricked by scammers saying they were Amazon. Chase shut my account off due to suspicious activity…perfect, so I thought. In a nut shell the fraud department favored with the criminals for 3k. I asked chase over and over after 30 years with chase I have never taken out more than $300 why would I take out 3k at once? They lack common sense and do not believe their customers. This has made my overdraft which they charged me for, missing payments etc. I have removed my saving and credit cards from them soon they will not make another penny off of me.


key: chroma:document
string_value:
On December 29th My husband and I left our car at an executive airport that offers free long term parking. After returning from our 2 month trip we found our car had been mistakenly towed and Chase Bank retrieved it from the tow company after 28 days. We were never notified by the bank that this had occurred and we were not at our residence to receive notification from the tow company. Chase Bank refused to tell us the location of our vehicle for 4 days and charged us 2,100.00 to get the car back. When they finally told us where we could pick our car up, we had to drive 4 hours across the state to an auction facility. Our car was scheduled for auction the following day! They Never bothered to call us! We are set up with auto pay and have never missed a payment yet we now have a "repossession" against our perfect credit and Chase Bank refuses to help rectify the mistake. 


key: chroma:document
string_value:
So I had an account with Chase for about seven years and I always read about how great they were and then I had an issue with a charge that was not mine and I disputed it and they were fine with that. They decided to cancel my debit card and sent me a new one. I went into the bank a couple days later because my bank account showed zero and I didn’t know what was going on so I went into the bank and I live in Aurora, Colorado off of Buckley and Mississippi.


key: chroma:document
string_value:
My wife and I had a Chase account for many years. I've been a customer for several decades. We have a very large some of money deposited at Chase well over $300k. My wife went to the branch in Richland Hills, Texas today to cash a $400.00 check. She is on the account, her name is printed on the Chase Bank Provided Check and she had proper ID. They refused to do cash her check with her unless I was physically in the bank. What would she do if I were in an accident or hospitalized? Is this the 1800's where the wife has NO RIGHTS.


key: chroma:document
string_value:
I am trying to send a wire to someone from Ukraine. Two days for them to approve the recipient. Now 5 days and the wire still has not processed. One hour on the phone with numerous departments and a visit to the branch with no help. Numerous emails to try to cancel the wire and getting the run around. No department seems responsible.


key: chroma:document
string_value:
Chase locks my account every time time I deposit a check or have an external bank transfer money into my account from my boss I work for. It is very annoying and takes up time from my day. I do not recommend Chase to anyone.


key: chroma:document
string_value:
I’ve never seen such incompetence on all levels in my life. I submitted a charge for 813$ from Jiffy Lube for brakes that were done and done again 5x times over a month & a half, each time wrong which almost caused me to crash due to brake failure after they had finally Said it was fixed. I spend 1290$ fixing this problem with another mechanic. Chase said they will require the receipts for original pay and for the fix it receipt. I supplied both as soon as I could, although chase gave me the run around due to holidays and then their agents constantly couldn’t fix my issue so hangups and constant transfers (they should have recordings). Finally I made the dispute but it was automatically denied due to being over 120 days or something (the agent assured me since they double charged me and since it was denied their fault chase would no doubt look into it). They didn’t.


key: chroma:document
string_value:
I have been a customer of Chase Bank. Recently some fraud was done on my account. I was asked to go to a branch and change my account. I did that. Now I have a negative balance of over -$3000. Was told that The transactions were genuine and I need to pay the $3000. While everything is going good that are the best. But when it come time to help their customers they are rude and refuse to help you. I am going to pay the funds today and close my account. When the fraud department told me that there were fraudulent activities done on my account and to change my account number. Charge me with over $3000 and tell me that the transactions were done by me and is genuine. A lot of crap. Please stay from J P Morgan Chase Bank.


key: chroma:document
string_value:
After more than 10 years as a client, paying thousands of dollars in CC fees, the bank is having issues with reimbursement for charges from a fraudulent company. They side with fraudulent merchants not their own customers.


key: chroma:document
string_value:
The IT department at Chase seems to have their hands full. Because my profile includes business and personal accounts they are unable to link my new credit card to my account. What!?! I spoke to 4 different people, IT twice and they all told me different reasons. Once they said my social was incorrect, and the next person stated my social was fine and had nothing to do with it. In the end, a very nice representative plainly said, "I'm sorry, we can't do it" and I don't know why. I asked her if she could put in a request for IT to review the case. She said yes but you probably won't hear from them. She suggested I create a 2nd Chase online profile. No thanks. Probably better not to get Chase credit cards. On another note I see you can't use "/" marks on memo in Zelle. I totally remember in the 90s when this was a problem with some data entry. That was a long time ago.


key: chroma:document
string_value:
Do NOT bank with Chase. I deposited a large check into my account on 2/16/22. It is now 3/4/22 and my funds are not available in my account or even showing pending. The check has cleared the bank it was drawn on and Chase has had the funds since 2/26/22. I have been told literally 6 different stories about where my money is and why it isn’t in my account. I’ve spoken to customer service, loss prevention, my bank manager, other managers in customer service. I still do not have my money after being given a 7th story today.


key: chroma:document
string_value:
We purchased a round trip ticket through Chase rewards last year, 2021, and had to cancel due to covid travel restrictions. Our deadline to use this credit is approaching but when we call to book a flight they were unable to locate a return flight in any of the 3 months we requested, making the credit unusable. 0 flights were available! The alternative they provided is to book a one-way ticket (for more than double of our credit) and then purchase a separate return flight. Several flight options are available outside of Chase rewards. This problem is enough for us to cancel our credit card and find another bank to work with.


key: chroma:document
string_value:
Been on hold for two hours. Deposited 3 checks into the bank. Two were bank check from Chase directly from chase into another chase account which chase decided to put a hold on all my deposits to verify their own checks. Why put a hold on bank checks to verify when you're the same bank who issued? Then I been on hold for going on two hours now. Just horrible experience. Wonder if they gave me three checks of theirs if they would mind if I held it for longer than expected time to verify.


key: chroma:document
string_value:
I had been a high level customer of Chase for more than 2 decades as they bought out my bank. Anyone with any accounts with Chase is just waiting for abuse. They are the largest American bank and almost certainly THE WORST by far. I am abused by their terrible unprofessional systems every time that I call. They are slow, dumb and so so poorly run. They are over two decades behind in their technology as well. They have multiple separate departments mostly to obstruct and stonewall customers. Their agents (employees) are so so poorly trained and they are precluded from any of the real tools to get problems solved for customers. There is no real concept of customer service as they are all involved in customer ABUSE. I started and ran businesses so I do know any and all ways that they just refuse and fail to even start to try to serve customers. Run away ASAP or it is your own fault.


key: chroma:document
string_value:
I sent some money through the Zelle app, I wrote the word "cuba" on the notes for my own record. JPMorgan Chase Bank blocked those funds from being deposited to my friend's account. And now it seems impossible to get the money back. I filled out a form with my bank to dispute it already, but it has been more than 60 days since I made that transaction, so my bank cannot do anything about it from their side. I contacted Zelle and they informed me the same thing! So now what? This means that chase is pretty much keeping my money and I lost it?! How does that make any sense? I contacted Chase headquarters and the representative told me that I had to contact my bank, WHICH I ALREADY DID before calling Chase! This seems like money being stolen from me in a professional way where I can't do anything about!


key: chroma:document
string_value:
On Feb 2nd, I deposited 2 checks (both in the same amount) to my account via mobile deposit. They were from a company that was paying rent on behalf of one of their low income clients. (It's a charitable organization.) I also work with this client, and his rent is payable to me. The bank put a hold. Then they froze my account. Mind you, these are valid checks, written from a legitimate business, that intentionally paid me. 


key: chroma:document
string_value:
2/27/22 found out someone stole my check (I wrote to ComEd bill) and somehow erased the ink and wrote themselves a new check for $991.78 (ComEd check was for $41.67, still have the copy). I always drop it off inside the post office. I called Chase bank 1-800-935-9935, they put me with the fraud department. Waited, they hung up. Called back to Chase (waited 20 minutes again), they put me with the fraud department again; this time got through. I was talking to a women and explained what happened. She said, "it would take 2-3 business days to get my money back". She asked me lots of questions (where do you keep your checks, when did you notice, do you know this person, etc..). She looked at all my old checks and notice that it was not my handwriting, also I have never written a personal check from this account.  


key: chroma:document
string_value:
How a bank dissatisfied a new client closing its first account with this bank without any reason in couple of days! I open my account like 2 weeks ago and yesterday I can't access my account with money and the system told me to call the bank and they told me the bank decide to cut the relationship with client and close the account! I ask if I can open a new one and they told me never, thanks Chase! Looking in the internet too many people suffer this upset situation from the "best" bank of USA.


key: chroma:document
string_value:
Overdraft fees are horrible, they charge 34$ for every overdraft transaction, they are stealing my money. Very very bad experience. In a single day I was charged with 100$ of overdraft fees. I will start looking for other options to move out of Chase.


key: chroma:document
string_value:
I have a very bad experience with this bank, they barely answer the phone, put checks on hold for 10 business days. I was traveling and they don't help me to have my money available. If you cancel a transaction they hold the money for several days before returned to you account. They charge you for everything. Very bad financial Institution.


key: chroma:document
string_value:
What an unprofessional, lazy, and disrespectful organization. We have four young boys and my money is ding dong ding, that’s right, in my account. However, you froze my entire account, including access for both my wife and I. I can’t buy groceries or get gas. Money that is mine is now under lock and key. Oh yes, it’s a weekend too, and I can’t get anyone in the line. I wasn’t even contacted, frozen and none of our cards work. Real nice Chase, so much for our family weekend. Bunch of scumbags, I love that I deployed 8 times to return to this type of crap. I HATE JP MORGAN CHASE and I hope nothing but horrible things for this company. What is wrong with you and why do you do this to hard working Americans? What a disgrace, I will be closing everything with you. You stole from me and are making us eat Ramen until I get in the face of the local office first thing Monday.


key: chroma:document
string_value:
I opened a Chase Amazon CC account. Two months later I receive a letter to complete form SSA-89 and W-9. Despite never being asked for this information for any of my other credit cards I submitted the completed docs via mail and fax. I receive the same letter the following month. Again I submitted the completed docs via mail and fax. The next month I received noticed that my account was closed because I failed to submit the completed forms. I then scheduled an appt with the bank and provided the docs to an agent. She advised me the credit dept had received the forms and my account would be reopened in 48 hours. To date my account remains closed. This has negatively affected my credit score. 


key: chroma:document
string_value:
I have had account with Chase for over 8 years. The first couple of years were good. Lately they have been holding onto my money for longer periods of time with no explanation. Besides, and the cherry of the cake was that I was trying to make a payment on my Sapphire card with my chase checking account and there was no way to make that payment. Called CS. They kept me in the line waiting for over an hour... their employees have bad service and they put you to wait another 30 mins because that person couldn't take the call... and blah blah blah... unacceptable.


key: chroma:document
string_value:
I opened a Chase account online and visited a branch that same day to make a cash deposit. After leaving the bank, I proceeded to make a Zelle transfer to a client for payment. Immediately after, transfer was canceled and I received a message that the transaction needed to be investigated further. When I tried to log in, my online access was blocked for suspicious activity. I called the number provided and after speaking to a very inexperienced representative, she informed me that the bank had determined to close my account. This process would take approximately 10 business days while it was investigated. When I asked what would happen to the cash I had deposited, she said that "if" the bank decided the funds could be released, a check would be mailed out to the address on file.


key: chroma:document
string_value:
Chase Bank screwed me over big time. I've been waiting about 6 months for the Texas rent relief assistance to finally make its way to my mailbox after probably over a hundred hours on hold in all and much worry and stress. I finally get the check and it's issued by Chase Bank and I didn't have a checking account anywhere anyways so I decided to open an account at Chase even though it's over an hour drive for me to get there from my house but I thought I could cash it the same day since that's what they told me on the phone when I called but that was a lie. 


key: chroma:document
string_value:
I ordered a swing set in November. I called Chase and they said to get a proof of delivery that it was never sent to my address. I got that information from the P.O., faxed it to Chase and they refuse to credit my account. The proof of delivery indicated the wrong address and the weight was 2lbs! I have been trying to get my money back and they refuse to fix the problem. This has been going on for over 2 months. They refuse to give me a manager's name or extension or anyone in Administration. Being a customer for 20 years I believe I have the right to obtain that information. They won't help me AT ALL with this issue. Just be aware if you have a problem Chase will not support you.


key: chroma:document
string_value:
Awful! Applied and approved quickly... Then the trainwreck! Took 45 min and 12 call transfers to correct inaccurate information they created. Cannot use the card for immediate travel either! Even though that was what was implied. Typical of the miserable communication and poor services or any large financial institution! NOT WORTH THE HASSLE!!!


key: chroma:document
string_value:
During this time of the pandemic, I have suffered twice with covid. I'm 65 years old, alone on a tight budget SSI. I have gone into the negative several times just to pay for food and medication. If it weren't for Chase to dismiss my $34 NSF fee I'd be on the street! With Chase since it was Washington Mutual for years. Chase Bank is one of the best banks in this entire world, and due to the United States Marine corps I have traveled three times overseas. Thank You Chase Bank❣️for not looking at me as just an account number. But as member/Chase family and taking care of me, truly I love Chase Bank!


key: chroma:document
string_value:
I wanted to work with you relying on the reputation and experience that supposingly you have. My husband wanted to work with you since everyone in his family has had an account for decades. Unfortunately, the disappointment from the inefficiency, inconsistency and misinformation of and from your agents over the years convinced me to seek a different bank company. 


key: chroma:document
string_value:
Horrendous customer service. Received my replacement debit card in the mail yesterday as I lost my original one. Activated it, no issues. This morning I went to use it and it was declined, come to find out Chase cancelled THE NEW CARD without my authorization and is sending me ANOTHER replacement card. When I called in they said there was nothing they could do and I would have to wait for the card to arrive even though it was at the fault of Chase. Not to mention they still had me pay to have the card overnighted, for the inconvenience they caused me. I will now be looking into other banks.


key: chroma:document
string_value:
Look. Let me start by saying this happened to my sister years ago. I should have listened to her. Here I am. Experiencing the same issue. Because of a check that was written to me by my father who is very old school and might as well be Ron from Parks and Rec, they closed my account. Because they probably think I’m committing fraud. Instead of telling me this. They put a check deposit on hold for over 10 days. 


key: chroma:document
string_value:
I'm coming from Wells Fargo and their card services are not up to par with Chase but their customer service is AMAZING. Chase is absolutely TERRIBLE. Each time I ask to speak with a manager they hang up. The representatives from their customer service that I've been in touch with are not able to communicate effectively. I understand that English does not seem to be their first language but their representatives are not polite, communicate badly and apparently hate to transfer to management. I've had this happen with other reps out of the country since they do not care. I'm canceling my card today.


key: chroma:document
string_value:
I've been a Chase customer for over 30 years. At this point, I have to close my accounts. Chase's capabilities at online banking transactions is woefully inadequate. The fact that it forces me to use Zelle for online personal payments instead of allowing a consumer to use Automated Clearing House (ACH) functions is laughable... no, it's screamable, as in frustration. The customer support to attempt to fix this was 130 minutes of transferred calls, dropped calls, failures to launch and so on. It will be very hard to peel myself away from Chase because of the auto deposits and auto payments with vendors... but I have to do so. I have no confidence that Chase has the capability... or desire... to be an up-to-date institution.


key: chroma:document
string_value:
I sent money to my mother through Zelle, to her Chase bank account. She didn't receive it because Chase bank flagged the transaction as fraud and they froze my mother's account. My mother called the customer service support and it wasn't resolved, she dealt with it the whole day and no one assisted her properly, she was just passed to different numbers and department and still not resolved. This is not the first time that I sent through Zelle, it's more than a year that I'm doing this and there was no problem at all. So why only at this time, they flagged it as fraud?


key: chroma:document
string_value:
Been with Chase business for years. They have always provided mediocre business service and even worse customer service. I have over 200K of money sitting with them and they provide nothing but headaches and red tape. I am moving and hope you avoid them as well.


key: chroma:document
string_value:
Chase isn't like a good bank. When fraud happens on your card they refuse to handle it and just reapply the bogus charges over and over again. Contacting customer service requires a week vacation from your employer to ensure you have adequate time for them to answer your call. They are extremely incompetent and you would be better off with American Express, or well any other credit card issuer besides them. Learned my lesson. Will never provide them another dollar of my money.


key: chroma:document
string_value:
We recently embarked to update and replace our credit cards with cards offering better benefits. We have exceptional credit, so obtaining cards should not be difficult. Indeed obtaining one card through a different bank was easily approved and finalized - literally within minutes. Our experience with Chase has been the polar opposite:


key: chroma:document
string_value:
Applied for a promotional credit card affiliated with Southwest Airlines. Received a letter asking me to call them within 2 weeks to answer some questions about the application. Tried 4 times to reach them, waiting between 30 and 90 minutes on hold. I understand the challenges associated with providing live customer support right now, but they have provided absolutely no option to respond via the website or by email. I have an existing card with Chase, but will be setting up an alternative with a different issuer.


key: chroma:document
string_value:
We have business and personal accounts. Online breach within Chase happens 7 months ago. Chase closed the affected account without notice and required new username and passwords. Username has been changed 3 times and password 8 times. Setup security to only access from one IP address but that didn't work either. Called approximately 10 times to reset the password. Takes on average 1 to 2 hours each time to get thru to someone who can help. Very poor customer/technical services. Have gone to the local branch manager. I am a Sapphire account with a personal banker and they couldn't help either except to call the online support and they got put into 50 minute cue.


key: chroma:document
string_value:
What is going on Chase credit card customer service? I've been a loyal customer for years. Lately it is impossible to reach their customer representative. Called many times. They don't open long hours anymore. During working hours, no one answers phone. Couldn't dispute a charge online and was guided to speak to a representative. On hold for 30 minutes. Very disappointing. It is time to switch to another bank?


key: chroma:document
string_value:
My Daughter lost her card. I called to get it replaced. After half on an hour on the phone, I finally got someone. After another 45 minutes of questions they told me to go to the branch. I went to the branch. After half an hour of questions, they told me I had to call. I called again. After another 45 minutes, they told me to go to the branch. I went to the branch. After half an hour of questions again, I told them to get the branch manager. He basically told me too bad, told me he is closing my business and personal accounts, and threatened a number of other things. I didn't take it there, he did. (310) 541-2517, 27319 Hawthorne Blvd, Rolling Hills, CA 90274


key: chroma:document
string_value:
Since opening business account with Chase, they routinely charge miscellaneous fees without my knowledge or permission. They literally charged me a fee called "CASH DEPOSIT IMMEDIATE" for making cash deposited available in my account. You can't make this up. I just was on the phone for 30 minutes trying to remove a MONTHLY SERVICE FEE and the rep said he couldn't and I said, "If you can't I will have to close my account". He said go ahead. Wish granted. Will bank with someone that respects their client's money. Customer beware.


key: chroma:document
string_value:
Chase bank takes no responsibility for technical glitches. They allowed $12000 fraud to let it happen on my account. The merchant had my wrong billing address and I never expected the transaction to go through. It went through :( and customer service for Chase Sapphire reserve never resolved it even though I was on hold with them forever. They never reimbursed or agreed that it was a technical glitch on their end. BEWARE of this CARD!! They are not what you think..Let alone a premier card. Better get an AMEX or a CITI card for premium card services.


key: chroma:document
string_value:
I accidentally sent $1,100 to the wrong recipient via Zelle from my Chase checking account. I immediately realized the mistake and called Chase. Chase told me NO ONE was available to assist me with my concern and I had to call back the following day. I called again and was informed that my issue needed to be taken up with Zelle not Chase. I went back and forth between Zelle and Chase over several calls each saying it was the other's problem not theirs. Finally, I had to say ENOUGH and it ended up falling on Chase and there was a whole department that I was transferred to where my claim sat for over 5 days and still had not been picked up to be looked at. I had to stop in to a different branch than where I opened my account because my branch said they could not help me.


key: chroma:document
string_value:
BANKING SUPPORT - I Spoke To Ava ** and she was AMAZING!! I've been a Chase customer for 15+ years and on December 19, 2019 I had a seizure and was diagnosed with a very rare brain disease called Autoimmune Encephalitis. it affects your short term memory so almost every day is a "new day"! so basically I need help. I'm so grateful for how kind, considerate and helpful she was to me! Please recognize her for being so kind and helpful in resolving my questions. THANK YOU.


key: chroma:document
string_value:
I thought Chase bank had a very friendly, professional superficial appearance. But, at one time, I tried to work with officers in an attempt to create a checking account to distribute an estate. A second time, I hoped to include my Chase bank account into a Living Trust. In both cases, their officers were in no way helpful, but continued to throw up needless obstacles in pursuing these efforts. In the end, I simply had to go to other institutions which had none of these ridiculous rules. Chase is probably a good bank to have a simple checking or savings account, but if you need some more extensive banking help, go somewhere else.


key: chroma:document
string_value:
They say they have an excellent service. I don't think so. They put a restriction in my checking acct. I have no idea what happened. This is unfair, how they restrict my money. I'm the only paycheck for my family of 2 kids and wife. I'm crying. I have 2 hours trying to solve it. They have somebody named Normi or Norma just transferring to nowhere. Why you pay a person to solve nothing? She is just transferring where they never will answer and solve it. What is going on? Horrible situation. They have millions. Why they want steal or retain my money?


key: chroma:document
string_value:
I've had my account since before I went into the military in 2002. My spouse received a check from parents for Christmas deposited December 2nd Chase put a hold on the check. 3 days calling customer service to be hung up on... Finally get the holds department on the 3rd day. Was informed that my account information and this check was given to another party without my consent. Yet no one is able to tell me why a hold was placed. They need to call in laws to verify check. Lady said she would call, in laws called to explain a robotic voice did not explain who was calling or why. Just asked for checking information including account number and routing number. SEEMS LIKE A SCAM.


key: chroma:document
string_value:
Chase won’t give me my money, and alleges Los Angeles County filed a Guardianship lien. Chase won’t provide me a copy of the court order showing Los Angeles county was appointed by a judge to be a guardian. Los Angeles County denies being a guardian. Chase never gave me notice, and now hangs up on me when I call. I had more than $480,000 with this bank.


key: chroma:document
string_value:
Chase thinks their customers who aren't rich are below them, and that they can get away with treating them like garbage. They may have gotten away with this for a long time, but nowadays there is so much competition. You don't need to be beholden to these condescending, rude people. If one person avoids Chase because of this review, I will have done my job.


key: chroma:document
string_value:
Beware. Chase Bank will hold you responsible for fraudulent charges on your credit card. The mortgage dept collects Monies in your escrow acct and fails to disperse them in a timely manner. It takes phone calls to get them to pay the bills.


key: chroma:document
string_value:
I've been with Chase for over a decade. My experience starting three years ago has consisted off overdraft fees, money missing from my account, and terrible customer service. CHASE STEALS YOUR MONEY. As of November 24, 2021, I have nearly $500 in overdraft. Why? Chase took $300 from my account, there was not even $300 to even take, and called it a "claim reversal." Mind you, I submitted a request for claim Oct. 29-Nov. 3, they reverse a claim on the 11th... DAYS later, instead of taking $300 once a merchant sent my money back... 


key: chroma:document
string_value:
I wonder if I made a mistake having my Social Security check direct deposited with Chase Bank. I'm locked out few weeks later. A phone number comes up. Says 50 minute wait. Waited 1 1/2 hours. Hung up. Called back and chose option to wait 50 minutes for return call. That call never came. Decided to call number on back of card and they told me to call Fraud Dept. on Monday. Spoke to someone. Said fraudulent activity. Said I must come into building with 2 forms of I.D. The Fraud Dept. They say because I opened an account online, I needed to go into any branch office and present two forms of ID. So my question is “Why allow online applications when it’s not enough?"


key: chroma:document
string_value:
I called customer service, credit department and manager, no one would help. Went to the local branch and they wanted me to take time off work and make an appointment. They were happy to help me 12 years ago to open account. Very disappointed with “customer service.


key: chroma:document
string_value:
Was notified in Oct 21 that Chase was assuming the servicing of my mortgage. Some things went well - the numbers (loan balance, escrow balance) seem to have been accurately transferred. I say "seem" because there is no way to see the escrow balance on their website, at least until the first statement is issued. So I called to confirm. [BTW, the Chase website doesn't come close to that of my previous loan service company in terms of information availability and ease of use.]


key: chroma:document
string_value:
I’ve had a Chase account for just over 20 years. During that time I’ve experienced their service getting worse and worse, and it’s harder and harder to get help resolving issues. Today was the last straw: they wouldn’t even cash a check for me at a branch. Not a personal check. A professionally printed check from a business. And it wasn’t an astronomical or suspicious sum. It was $650 paying me for work I’d done. They said they could only deposit it & then, AFTER they deposited it, they told me I wouldn’t have full access to the money until 4 days from now. 


key: chroma:document
string_value:
On Nov 9 2021 I accepted my first $7000 payment to my small business. The customer paid via my Chase business bank app. The app says I would receive the money same day. I didn’t receive the money the same day, not the next day so I called customer service. Customer service informed me that I will not be getting the money until a 5-6 day long review is done on the money. That money was to secure the venue for my small business to perform its duties. They said there is nothing I can do about it and if I attempt a refund it would take about 7 days to process. 


key: chroma:document
string_value:
A CHASE associate gave me a refund for an hotel stay that I encountered ie roaches, damaged and broke furniture, stained and nasty sheets and mattresses, racist and rude staff. An associate at Chase Bank that I later talked to about a different issue was racist, rude, unprofessional, uncaring, and had a don't give a **... attitude. Not only did she exhibit these horrible ad shocking characteristics as an employee at CHASE she then engaged in retaliation by recharging me for the hotel stay I was refunded. WOW!!!! Don't do business with CHASE. I am going to pay off my credit card and stop using their services including their credit card.


key: chroma:document
string_value:
You get told to hold for 2 minutes and over an hour later you're still waiting and/or an outsourced Indian employee answers and you're back to square one. I'll be closing my account this weekend and bank with my local bank whose customer service employees are located in town. Chase also doesn't seem to catch duplicate check deposits and the mobile app is also garbage (which led to the accidental double presentation).


key: chroma:document
string_value:
I Have a business account with Chase I received a wire from domestic corporation of close to 4 million dollars. I had my fed number and Chase acknowledged having the money and promised the money will be in my account yesterday before the end of the day. It's more than 24 hours later and the money is still not in my account. This is theft. What gives Chase the right to hold my Money?


key: chroma:document
string_value:
I opened this online account which required me to go in person to the bank due to the circumstances that I am out of town and I needed the card to arrive at my current place. I called customer service and I was advised to go visit one of their nearest locations for verification purposes. Literally, I get up from my computer and went to the nearest location. I presented my identification "Driving License" from my residence State and explained about the verification purpose and modification of address for me to receive the cards. 


key: chroma:document
string_value:
I’ve been put on hold for nearly 2 hours waiting for help after a fraudulent charge. I was told after getting through to the first person that it wouldn’t be too long, but here we are waiting even longer.


key: chroma:document
string_value:
Horrible customer service. Filed a dispute. Spoke w customer service several times over the pst two weeks and followed their instructions. Today they claim I did not send in information about the claim although I did send it in, twice, via the fax machine at the Chase branch near me. No one at customer service, at the number printed at the top of their letters, knew anything about the case or about the faxes I had sent weeks earlier. Also, their phone cut off five times in the course of 30 mins. I had to redial and repeat all the information. In addition to the communication glitches, the service reps were unintelligible. I gave up. Will not use Chase again.


key: chroma:document
string_value:
I have a 20 yr old Chase account and a perfect banking record. Suddenly I have a hold on a normal deposit from my employer, a $50M company, & it cleared their account four days ago..so why is it being held? I spent 3 hours today on hold but had to hang up. I can't spend another 3-4 hours on hold, who can? Emailing them gets me only canned answers. How is this legal? They have my money. It's not even half of my deposit limit and they routinely cash my employer’s checks. I can't risk this happening again. Geez, what happened to the Chase I remember? Now I can't reach a soul for assistance.


key: chroma:document
string_value:
Chase closed our business account with no warning. We had payroll and other bills due that were due the same time this happened. It was a mess! I went to the bank and we were on hold for 4 hours. Nothing was resolved, no one answered and after holding so long, the Chase specialist department closed. This was a Friday, now they are saying that department doesn't open until Monday?! This is the worst experience ever had. We are switching banks.


key: chroma:document
string_value:
We did a cash advance today, they said no problem, and that we could pay it off, same day. We called to pay it off, they said we could not, that we had to wait till end of month. If they say one thing, they should stick by it. They won't let you pay it off, so they can get you on that high-interest rate - which is fine - IF they tell the customer that, which they do not. So beware before doing business with a bank that sells you one product but then changes the rules after the fact.


key: chroma:document
string_value:
I was a victim of Identity Theft based on an alert from a credit bureau that someone tried to open an account in my name with JP Morgan Chase. The credit bureau suggested that, among other things, I contact Chase about it. I tried to do so today. The result? I have been on hold for more than SIX HOURS waiting for the proper person to speak with to address my issue. Chase is AWFUL!!!!


key: chroma:document
string_value:
This bank turned my life into a nightmare. First, they approved illegitimate charges of several thousand dollars on my credit card. Three months of disputes, dozens of emails, hundreds of phone calls, rude and incompetent representatives giving inconsistent answers....Long story short, I did not get my money back. And here we go again, about a month ago Chase closed my checking account due to "suspicious activity" and I lost access to all my funds, including direct deposited paycheck. My hard earned money has not been returned to me. I am hiring a lawyer and am recommending anyone who values their money to stay away. This bank does not deserve one star.


key: chroma:document
string_value:
Within a 30 day period, our Chase Sapphire Card was hacked twice and our savings and checking once. Each time, Chase did prevent us from any loss, however, after hours of being shuttled from department to department and time on hold, we finally called it quits with Chase. When we went to close our accounts, the teller asked us "why?" Her reply after we described our issues was "bummer." There was no apology or attempt to keep our business. She had to involve the branch manager to close our accounts and he never apologized or attempted to keep our business either. I had to ask them if Jamie Dimon would tolerate this lack of customer care?


key: chroma:document
string_value:
An absolute ** of a bank! This bank provides you their services as long as you keep your bank account nice and fat! Otherwise, don't expect any simple service that even a small bank would provide you. It's a big bank but so what? They don't care about any issues you are currently having with a smaller account balance which they would have gladly and promptly addressed that issues if your account balance was to their advantage.


key: chroma:document
string_value:
I have been with Chase for years and usually don't have a problem so I never got an opportunity to see how horrible the customer service can be. Today I have spent over 4 hours trying to get an online transaction go through and I still haven't got it resolved. I was put on hold for hours. It is more than horrible. None of these calls resolved my issues despite me being kicked around between their lines for hours. It is not reliable and it delayed an important transaction. You can't trust this bank at all - think about a critical moment when you need a transaction to go through and then it does this to you.


key: chroma:document
string_value:
My acct for William ** was closed, Chase says their contract states they don't have to tell CUSTOMER the reasons!! IS THIS RUSSIA??? I found out by declined debit card! LETTER IS IN MAIL!! ALL CKS AND AUTOPAYS BOUNCED! And people wonder why politicians are hated and riots at the White House!


key: chroma:document
string_value:
The services and support for a Chase for Business account is mediocre at best. The major turn-off is that it's often a massive headache to straighten out any issues with your account. Also the $2000 minimum balance to avoid the $15 monthly fee is unjustified in these times especially since there's nothing special about their business account. I finally dumped my account and opened a business account with an online bank. More features and much better rates, too.


key: chroma:document
string_value:
When we visit the Howell Mill Atlanta Ga branch for Service, they treat you like you're a King or Queen. They are Rock Stars! Additionally,  Online banking now offers Real-Time Transfers! We Love Chase!!!


key: chroma:document
string_value:
Have left Chase once before and now leaving them for the second time and this time for good. They were responsible for creating a problem with my first PPP loan which later prevented me from receiving a second PPP loan. They have taken no responsibility for their mistake which cost me over 21K and have done nothing to help me. Just hope you never run into any issues where need to rely on assistance from their executive offices, they are irresponsive, rude, dismissive, careless and just plain out useless. Never again.


key: chroma:document
string_value:
This is the second time I am on vacation that Chase locked my access to my money, online profile or any way of transferring funds. I am literally 3.5 hours away from my home and Chase did not like a transfer to another account at a different bank! They blocked all access and the RUDE lady hung up on me when I explained that I don't have my card with me and that's why I was transferring to another bank. I have my paycheck deposited bi-weekly and was trying to move over funds to pay for my hotel room. They said before they release my account I need to come into a branch which is 1 1/2 hours away from where I reside. They would not work with me in any way just blocked me and my access to any information. This is the WORST bank. They are obnoxious, non empathetic and not helpful at all.


key: chroma:document
string_value:
They left me hanging for months unable to get paid from my jobs. I was unable to pay any bills. Had to default on business contracts. Be aware because they lied outright about mailing out my replacement card. Glad hackers attacked them. They hurt people and businesses economically for no reason.


key: chroma:document
string_value:
I called to dispute some unknown charges, and they transferred me to 5 different agents at Chase within over an hour of waiting time. This is terrible. I am still on the call now, waiting for a 6th person. It is taking a very long time to resolve the issue. I am very disappointed with chase. They even used to be more friendly, even at the branch. Burr Ridge branch is definitely not pleasant. Take your money somewhere else.


key: chroma:document
string_value:
So ever since I got my Chase bank account it has been the singularly most miserable experience I’ve ever had with a bank. These people are completely incompetent and they do not care at all. It’s nearly impossible to talk to them if you’re not trying to open an account or give them money. I am a cryptocurrency day trader. It’s what I do. For months now Every single time I try to make a crypto purchase through the same very well-known popular platforms that I always use, my stupid Chase checking account will automatically deny my purchase and throw up a fraud alert. 


key: chroma:document
string_value:
The worst bank ever! Someone stole my account number and then created a fake check. This check didn't even have my name on it. Chase allowed this fake $12,000 check to clear my account. The worst part is they did not reimburse me. I am out 12 grand! Use any bank but Chase!!!! My review is zero stars but they made me use at least one.


key: chroma:document
string_value:
Chase will allow non creditors to wipe your account clean. They then will charge you a bunch of fees for your account being negative, they don't notify you when they allow some random company to clear your account. When you contact them to tell them something is wrong and you need to know why your money was cleared out, they give you no reason and basically say not their problem! I never authorized anyone to take money from my account let alone to take all my money and some to create a negative balance! Now I have to file multiple complaints with different agencies to try and get my money back.


key: chroma:document
string_value:
I opened an online account with Chase and set up direct deposit. Their app directed me to submit a photo of my ID online. After multiple failed attempts, I was directed to call customer service. They told me I had to go in to a branch to verify my ID. Before I could do that, Chase closed my account, leaving my direct deposit in limbo. They closed my account in less than 24 hours! I called their customer service, escalated the call three times. They kept telling me the account was locked, then said it was closed. When I asked the third person to speak to their manager, they said they weren’t at work yet… at 9am PST. In the end, they hung up on me.


key: chroma:document
string_value:
Chase Bank, Let me start off with how Chase bank, you guys, used to be my favorite bank, I got my very first account with Chase as a high school student, my entire family banks with them and has several accounts with them. Their online system is convenient, especially during the pandemic which allowed me to avoid going into one of the branches. The pandemic has affected everyone differently, for me, I am a college student, and I just earned my bachelor’s degree this past spring of 2021. Like many others my age I don’t have a job, I’m currently working as an intern, and my living situation isn’t ideal for someone my age. The pandemic has really affected my age group in finding a job that will allow me to support myself with essential needs.


key: chroma:document
string_value:
I had their United Credit Card which had a fee. I haven't used the card in two years and setup auto payment for all my cards and have forgotten there even was a $99/year membership fee. I closed my bank account with them because I moved abroad. The membership was up for renewal in April but I didn't get a bill for it until June. When I called to close my account, the $99 membership fee more tripled to almost $300. I asked them if they can remove the late fees and interest and I'll just pay the membership fee. They refused. I will never use them again. I refuse to pay the extra fees even if it ruins my credit rating. I don't need credit.


key: chroma:document
string_value:
Beware, Chase Bank DOESN'T keep your money safe! A few weeks ago, a scammer wrote me a check for $23,000 to purchase a car with $8,500 going to shipping that car (along with a few others he was supposedly buying in the Florida area) up to Philadelphia. I deposited the check on 8/9/21 and Chase bank put a 9-day hold on it to make sure it would clear. I was actually grateful for that. I told the scammer that no car or money would be transferred until the check cleared. Nine days later, the check cleared and the money was legitimately in the bank. He had me send $8,400 to give to the "shipper". I sent the money to the shipper and scheduled the date for pickup. The day the car was supposed to get picked up I got an email saying the scammer's father, for whom he was purchasing the car, had died that day and could he have his money back. Fortunately I said no.


key: chroma:document
string_value:
I am just tired of all the hidden fees chase has on their bank accounts just to have them open. There are many stipulations that I was not aware of. I am still waiting on a few charge backs. One that will take 75 days and another that was supposed to be 5 business days but now seems to have extended further than what they told me. I hate dealing with all these issues, it like a bad marriage I cant get out of.


key: chroma:document
string_value:
Chase bank is a bunch of rip off artists. I had a charge refunded and they are telling me that I won't get it back for 3 to 5 days even though they told me that they had already received it. Why 3 to 5 days. Is that so the management can do a circle jerk with it before they give it back?! With today's technology I can send money to anyone in the world in a couple of seconds but Chase bank wants to fondle the money (and themselves probably) for 3 to 5 business days. At least with Wells Fargo you could get someone to answer the phone when you called. With Chase you're lucky to get someone to answer the phone even when their customer service center is open. They really should rethink using the word service at all. I don't think it means what they think it means.


key: chroma:document
string_value:
I have spoken to many reps and supervisors at Chase and NO ONE has been helpful. They are RUDE and my claim has had no resolution they allowed a company to steal my money and they are not helping me. Eve ** the manager I just spoke to just let me know the bank can’t do anything for me and their hands are tied. This is unacceptable they said they will fight for Me but they are ONLY going off of what the company that scams people. Visa is also an issue in this since they’re the ones that also does not do their due diligence when customers are being scammed and robbed. And chase is telling me they can’t do anything for me.


key: chroma:document
string_value:
I was railroaded into banking with Chase back in 2008 when they bought my second mtg. on an interest only loan. They made a load of money off me. They didn't honor the original contract and kept charging me additional fees that I repeatedly spent hours and hours and hours fighting to get back. I've finally been able to refinance. Now, I had a bunch of money transferred into a Chase personal checking, and I planned to move it to a new bank. Chase refused to give me my money even though they had the money or could have written a cashier's check. The balance said that all the funds were available and Chase acknowledge that the funds were available. We're talking about 50K. I closed my accounts and they still refused to give me my money.


key: chroma:document
string_value:
In June of 2020 I purchased a Mac mini through the Chase Ultimate Rewards Apple Store, in June of 2021, the computer started shutting off at random, and progressed quickly to the point where it no longer worked at all. I took the computer to a local repair place where (due to Covid shipping times) I had to wait for quite a while to hear the device cannot be repaired. I was told they tried replacing the RAM and the power supply and neither worked so the machine was determined to have faulty hardware, which they admitted is unusual for Apple.


key: chroma:document
string_value:
I opened an online banking acct, Chase closed it two days later because I didn’t show two forms of ID but this is after I deposited my paycheck. They held my paycheck hostage almost two months and every customer service agent I called gave me a different date when my paycheck should be mailed out me. They literally held it until I threatened to sue them. Liars and thieves.


key: chroma:document
string_value:
Good on fraud alerts but needs to a final "accept" on emails when asked "was this you" cause if NO is selected in error your card is cancelled immediately. Customer Service reps are foreign, can't understand a word they're saying. Then I asked for a manager needless to say She's foreign too, explains for all the foreign reps. Regardless after 5 calls my problem was not resolved and it's going to be another week before I can use my debit card again. It's already been 2 thanks to all of the incompetence.


key: chroma:document
string_value:
They charge insufficient fund fees when they can see a deposit is pending and are unreasonable and ruthless when you question them about this practice. They have no respect for customers and no regard for long term banking with them.


key: chroma:document
string_value:
I have been a consumer for 30 years. Account was hacked. I informed Chase of which involuntarily closed my account. I have no access to my Social security disability check for the last 2 months. I repeatedly inform chase I have NO money to live on, and they respond by passing the buck either to another department or Social Security Administration. Investigation of my account has been ongoing for 2 1/2 months with continuous lies from all parties at Chase. Including their executive Office. All I want to know is "where is my money" and how long does it take to refund my money for a 20 year Chase customer?


key: chroma:document
string_value:
My sister recently issued two checks to my daughter - one for her birthday and another for high school graduation. My daughter deposited these checks into her Chase savings account. Apparently my sister's signature on both checks went below the signature line and into the numeric code at the bottom of the check. My daughter's account was then closed by Chase. When my wife called customer service on behalf of my daughter, she was told that the case had been sent to the Chase Fraud department...because of an errant endorsement signature.  


key: chroma:document
string_value:
Chase is the worst financial institution to bank with. Roughly 4 months ago I open a checking's account on line with literally no problem. I was not asked to come into a branch to verify any personal information, show I.D. Nothing. In a matter of days I received my debit card. Fast forward to literally just this past friday august 6th, 2021 I decided to open a saving accounts. I proceeded to open the savings account the same exact way I open the checkings account which was online. Shortly after I opened the savings account I immediately transfer $300.00 from the already existing checkings into the savings, within hours the savings account was flagged as fraud and I received a message stating I had to call customers service because Chase restricted the savings account and my $300.00 which I transfer was no longer available to me. 


key: chroma:document
string_value:
Please please PLEASE!!! If you're in a need of a bank account DO NOT SET IT UP WITH CHASE. They dont care about their customers and never answer or try to help you whatsoever. PLEASE do not be mesmerized by all the other reviews. Do yourself a favor and spare the headache and choose whatever other bank company there is besides this one!!!!


key: chroma:document
string_value:
I recently had an awful experience with Chase Bank. I had one of their credit cards and had automatic payments set up and therefore paid on time consistently. I didn't realize that the automatic payments are set to end after a certain amount of time, and when I had two payments left, I got a message from Experian via email (not Chase) that I had a late payment and my credit scored had gone down. When I realized it was Chase, I called them and they were very condescending about the situation, telling me that I should have known the automatic payments were coming to an end (because I should have been logging in to my account all the time to make sure their automatic payments were still working).


key: chroma:document
string_value:
If you are or were a customer with Chase please leave a review of a time that you made a deposit through the ATM and the machine did not read your deposit, tells you something went wrong, and spits out a receipt to you not showing you any information but a 800 number to call so you can file a claim or see what happened to your deposit. Well that happened to me on a July 6th. I made an ATM deposit to my business account in the amount of $1600 cash in hundred and twenty dollar bills. Only for this entity to go into my account without my knowledge and take $1513 without an explanation.


key: chroma:document
string_value:
The ATM at Chandler, AZ Alma School branch accepted my $900 cash deposit and returned a receipt telling me to call an 800# to make sure it went through??!! Almost 48-hours later and my money has VANISHED??? Totally unacceptable.


key: chroma:document
string_value:
I had a claim. Someone in PayPal stole money 96.99 dollar and I reported to Chase. They said they investigate but I don’t believe it because I call PayPal and they said they haven’t reach them plus I ask them to give me the person that said they send me something. Don’t know what they send and they refuse to give me that information but they give them my money and I don’t have rights to ask who stoled it if you're not going to do nothing but no success.


key: chroma:document
string_value:
We reporting Chase to the police on today. Customer of theirs exchanged product after delivery, disputed payment, even with CRUSHING evidence he's fraud, Chase accepted dispute. What's wrong with you USA? Are this is country of scammers? We are dealing all over the world, but 80% of scammers are coming from USA!


key: chroma:document
string_value:
Chase is stealing money from my checking account. This goes on at least once or twice a week. I check my bank balance daily, and I have the same numbers they do. Is anyone else having this problem? They steal up to around $182 from my checking account. They won't give it back to me because no matter how much I complain to them, they say they aren't stealing from me. This especially happens when I am waiting for a transaction or two to come through. These guys are thieves! Don't bank with them! I have no choice because I filed Chapter 13 bankruptcy three years ago. I can't bank anywhere else right now. I have one more year until my bankruptcy is paid off.


key: chroma:document
string_value:
The process started on a good note. The home lending advisor told us all of the good things that we wanted to hear with our mortgage and what our estimated costs will be. I was unemployed at the time (in May) so my wife and I added my father to our loan to help cover my missing income. We told them that he was recently retired as of late 2020 and they said it was fine and that his dividend/capital gains income will count. Turns out that was not the case and we only learned this about 3 weeks later because our first client care specialist disappeared and we had no contact for 3 weeks. We even called the original lender with no response. (We are now only 2 weeks out from the original closing date.)


key: chroma:document
string_value:
I had the worse experience with this bank. I was given the hardest time cashing a check from my deceased parent. I went to several branches and made countless phone calls to to have my issue resolved. I was told different thing by multiple individuals in how to resolve the issue, finally someone assisted with completing my request 3 months after my parent’s death. Then once the check was cleared I was billed additional a fees and the company refused to reverse the charges. I have been with Chase over 10 year and after this experience I plan to close all of the accounts that me and my wife has. DO NOT BANK WITH THIS COMPANY!


key: chroma:document
string_value:
I wish there is a negative score available in terms of rating, CHASE Retail Bank Division is there to trouble the customer, not to help the customers in banking services. I will look forward to close all my accounts with CHASE soon. I'm very disappointed with my recent transactions and check deposit service.


key: chroma:document
string_value:
I signed up for Chase after years of constant issues with Wells Fargo. I absolutely hate Chase's app or online platform. It rarely ever works properly if at all. Most of the time you get an error msg saying try again later. Right now I was trying to use the Turn your card off option and it gave me an error with all 5 attempts so I'd like to know when I report fraudulent charges bc I was unable to turn my card off, how well Chase will do to remedy the situation. It's just not user friendly or convenient at all. They really need to get their web services up to par or I may be leaving to go to another bank where I have less frustration and where I feel my money is safe.


key: chroma:document
string_value:
The absolute worst customer service I have experienced in years. Chase locked my account after I attempted to complete a Zelle transaction, citing "suspicious activity" and advised me to call 877-691-8086 to resolve the problem. I was placed on hold for 40 minutes waiting on a customer service representative. The representative spoke poor English and would not listen to the problem. After 5 minutes of babbling I was transferred to an automated system to provide additional security information (beyond what had already been provided to the representative). The automated system glitched and I was returned to the representative who then told me the only solution was to hang up, be placed on hold again for an unknown period of time and go through the exact same process again.


key: chroma:document
string_value:
I was on hold almost 2 hours. Representative didn't seem to know her job, kept asking me the same questions over and over and my problem wasn't solved. My husband whose been with Chase 40 years, we're leaving.


key: chroma:document
string_value:
I truly believe that Chase is absolutely the worst of the worst. Chase’s so-called customer service is abominable (it should be called customer disservice) and its handling of its depositors’ money is extremely incompetent and sloppy, which is being generous. It is my personal opinion that I have reason to at least question Chase’s solvency and Chase’s ability to meet its obligations to its customers. 


key: chroma:document
string_value:
Waiting for a representative for more than 1 hour for the 3rd time today and every time they answer they hang up. This is customer service from Chase the biggest liars in the world. The biggest fees in the country and service ZERO.


key: chroma:document
string_value:
Worst service ever. They lost my initial loan application on a fax machine where they provided a cover sheet as to where to fax it. They provide outdated electronic documents that they then say they can't change. Numerous phone calls and emails went ignored. Wrote everything up and submitted to their "Executive Office". While I did receive a few phone calls from them they were not willing to compensate me for the numerous issues I faced during the home loan process.


key: chroma:document
string_value:
2 weeks ago I deposited $1,200 in my account top of what I already had. Few week later go to use card and it's declined. Go on my app and see I have $13 dollars and overdraft. Omg seriously and not seeing where the money went. So pissed. STOP USING MY MONEY CHASE FOR YOUR OWN INVESTMENT ..I'M GETTING TO THE BOTTOM OF THIS SOON AND TAKING MY MONEY TO security state bank where they don't loan my money without my consent!!!!


key: chroma:document
string_value:
Chase has made banking easy with many branches, some open even on Saturday. Their app is easy to use, especially depositing paper checks, and transfers between accounts. Negative issues are that recently they have put more restrictions on waiving the bank charges.


key: chroma:document
string_value:
Whether online or in person they look out for me and my money. They tell me of new things that are available and think that I may be interested in. The ATM area is always clean and Drive-up window is always a breeze to get in and out of fast.


key: chroma:document
string_value:
My husband and I are being about 20 years customers of Chase Bank. It was very good experience at the beginning. Now it is all getting worse. First of all when my husband lost job in air space field due to Covid19 and start receiving unemployment Chase bank start charging fee $25 a month because it is not a deposit. OK... Now after being a customers so many years (we had Chase mortgage for 7 years, many savings and checking accounts and credits) we realized that my husband's name is missing from the accounts and made appointment on Windmill location on South of Las Vegas boulevard to meet Lindsay **, so we can fix this problem. 


key: chroma:document
string_value:
I opened a Chase Business account and was told I'd get my online sign-on information within 3 business days. It never came but 5 days later I got an email from Chase saying my account was compromised. I called and was told it was phishing and they immediately closed my account and told me to go to their bank and open another - which I did. Did they sell my information that I opened an account? I've never had a Chase account in my life! I'm waiting for my online sign in information and get a phishing email instead? Then I'm trying to establish a link with a provider by sending a small wire transfer. The wire transfer goes thru fine but about 5 days later I set up a second transfer to this provider, trying to get my account established, and Chase flags it as fraud and cancels it without even attempting to call me. It took me 3 days to clear it up and get it sent out.


key: chroma:document
string_value:
Chase security denies transactions with out rhyme or reason. A Zelle transaction for my cleaning lady was cancelled as suspicious by fraud department. When I called to ask what triggered the fraud alert they could not tell me. What good is having a money transfer service if you cannot guarantee the money will be paid out.


key: chroma:document
string_value:
I used the Chase phone app to deposit a reimbursement check from the company I work for. Chase app verified it. Less than a week later they removed that money and charged me $12 fee for a returned item. I called their help line, lady said only way to deposit check was to go to bank and she could NOT refund me the $12 but the bank would. I took time out of work to drive to the bank. They did indeed accept the check, however the teller, the next guy and the next guy's boss said they could not authorized the $12 check. However it was their mistake. They have lost a good customer. This is unacceptable, the fee was outrageous, if the check was not acceptable the phone app should not have accepted it. They did not apologize, they did not try to make amends.


key: chroma:document
string_value:
I had to pull from savings a few times after a recent layoff, and didn't know there was a limit. I'd gotten 3 withdrawal limit fees before I even realized, and customer service couldn't reverse the charges. It's not the first time I've felt taken advantage of for not having enough money with Chase, or trying to interact with it. I appreciate the convenience of the company and especially the mobile app but if they're going to keep taking advantage of me when I'm down, I'm not sure how my money isn't safer just stuffed in a mattress.


key: chroma:document
string_value:
Chase Bank is the worst. Instead of them changing for the better they have made things worst. Have to wait for replacement card in the mail. Can only change pin through the mail or go into branch. If you looking for a Bank don't choose chase.


key: chroma:document
string_value:
Updated on 06/23/2021: WORST BANK EVER! BEWARE! If closing your account make sure you clean it out first. They have had my money since May 12th when I closed account. They insist on PAPER check and SNAIL MAIL to return my money to me. June 23rd and still no check and I have asked for help several times. This is the same company that begs me to go paperless every day and wants me to use their online or automated systems. HYPOCRISY when it comes to them returning your cash. So archaic and outdated policies and processes. RUN!


key: chroma:document
string_value:
Online banking with Chase was smooth sailing until I tried international wire transfer. The first one was on March 26, 2021 and it never reached the recipient. May 7, 2021 I contacted Chase to trace the payment and recall it but that is a long, slow process even though the auto reply stated I would hear from them in 24 to 48 hours. Then May 5, 2021 I sent another international wire transfer to a different bank and recipient. Chase stated it would arrive by May 14, 2021. Well, as of today, March 21, 2021 the recipient has not received the funds. In my opinion the problem lies with Chase and not the two different recipients or the two different banks.


key: chroma:document
string_value:
I love my bank. I just wish there were more. Where I live there is my 2 and they are too far apart.. I started to online bank and love it. Taking photos of a checks is the are the best. The fees are decent.


key: chroma:document
string_value:
Lost over $1,000 do to theft & Chase got it back!! Someone took $1,000 through Zell out of my Chase account without my permission & I could not pay my rent or anything as this was my monthly money from Social Security & Chase helped me recover my money!!


key: chroma:document
string_value:
These Bastards closed my account for NO Reason at all! Now My Direct Deposit Is Messed Up! I would NEVER Recommend Chase Whatsoever! When I found out that my account was canceled I was super mad, and super mad now! I Will NEVER BANK With you Losers EVER AGAIN! And IF Any Money is Owed On Any Open Disputes NOT MY PROB!!!


key: chroma:document
string_value:
This Bank goes above and beyond to follow up on fraudulent charges assessed against the account. They guarantee the outcome to be positive and this reflects in their leadership, mission, vision and values. Current fraudulent charges are immediately canceled and forward looking charges credited. New charge cards are immediately sent and life back to normal is quickly obtained.


key: chroma:document
string_value:
I had an account with Chase for over 4 years. Had no issues. On April 20th 2021 JPMorgan Chase bank froze my accounts, and closed my accounts because I received a loan. They sent my loan back, froze my accounts without notice and refuse to give me back my personal funds. Claiming I need to prove that I have a legit business before I can receive my personal funds. Here’s my question, why should anyone have to prove to a bank that they have a legit business to get there personal funds back? In their contract it says THAT THEY CAN HOLD PERSONAL FUNDS FOR ONLY 10 days. We're way past 10 days. So where is my personal funds? There appears to be a pattern with this bank. Chase is using this maneuver to use consumers funds without paying interest. DO THE MATH. They are known for freezing accounts. It’s All over YouTube and Reddit. STAY AWAY FROM CHASE!


key: chroma:document
string_value:
Everyone was extremely nice and welcoming when I transferred my accounts from WF. There is/was a very large sum of money taken from my cc from an unscrupulous contractor. I disputed it and the dispute dept decided to close my case and send it to the fraud dept. A person in fraud said it sounded like someone in dispute didn't want to do their job. She closed the fraud case and sent it back to dispute. Dispute then told me my notes were unorganized (it was in timeline). They would not accept pictures because they said I could photoshop them (even though there are hundreds). They would not accept text messages from either the contractor or the subcontractor because they said I could have had a friend send me (all!) the texts (even with them showing the contractors' and sub-contractors' phone numbers). They wouldn't even accept documentation from the Better Business Bureau showing the contractor had his rating revoked.


key: chroma:document
string_value:
I have been with Chase more likely over two years. They were a good back until my funds from the loan came into my account and now they put my account on restriction. No BANK SHOULD NOT HAVE THE AUTHORITY OVER YOUR ACCOUNT WITH YOUR FUNDS COMING IN, I hate and regret I went with them and that this is very unacceptable and they are the worst bank I ever been with. I repeat I hope you guys make better choices. I’m strictly heading towards the credit union. With no monthly charges. Thank you but no thank you chase. Go To Hell!!


key: chroma:document
string_value:
Though I have complied with all paperwork needed for my business checking account, I found that my account was restricted erroneously. I have not been able to access my funds since April 29th and the bank is having issues with fixing the error. I don't know when I can retrieve my funds and it is extremely uncomfortable to know that I cannot access my hard earned money because Chase has a communication lapse in their system. This is unacceptable.


key: chroma:document
string_value:
We were depositing one dollar bills on the ATM machine when it got stuck (didn’t work anymore) and didn’t give as received from the deposit, so owe mistake was not to have counted the money before putting the dollar bills in the machine, the ATM gave us a paper with a number to call but nobody answered, we went in to the bank and told them about it and we got a credit for 100 dollars until the money could be count it in the ATM but it after 2 months it never happened. So Chase kept around 50 dollars from that transaction so I will never deposit money in those machines.


key: chroma:document
string_value:
WASTE Bank is what I am renaming this bank. 1. Luana ** didn't pay enough attention to my business when I put a sample transaction right in front of her eyes. This resulted in her initially telling me that I could NOT open a business checking account. 2. Ms. ** advised me to phone 800# 2 days after opening account to have initial deposit made available. After more than 30 minutes on phone, "specialist" told me he didn't know how to verify a check from U.S. Bank. 3. Chase has $300 bonus offers all over internet for opening a business checking account. When I asked Ms. ** why I am not getting this bonus, NO RESPONSE FROM LUANA **. BOTTOM LINE: If I ran my business like Chase, I'd be out of business.


key: chroma:document
string_value:
I have been with Chase about the past year and a half and for the most part I have been very happy banking with them. I have been on FMLA since December 2020 due to a car accident. I have not been earning any income and unfortunately my account was over drafted $1991.00 (I know that's a lot) as of 03/15/2021. I knew I was going to receive the stimulus payment and had planned accordingly that the stimulus would cover the overdraft and I would have some funds left over. I received the stimulus on 03/17/2021 and when checking my account I had a little over $800 left. On 03/21/2021 I logged back into my account and noticed that my account jumped up to over $2500??. Now I probably should have called Chase right away to see why my account increased, but I was behind on my bills and needed to play catch up and I am still raising a child at home.


key: chroma:document
string_value:
I have a 6 year car loan with Chase Bank. I have paid 4 years of on time payments - no late payment. I was laid off my job, through no fault of my own. My car payment is $535 and I knew it would eat up my savings pretty quickly. I decided to see if Chase would decrease my payment temporarily or maybe let me miss a payment without effecting my credit rating. I would understand if the loan added on the difference at the end. I was not asking them to decrease the amount owed, just how much I pay right now. I was being proactive to make sure all my bills are paid. 


key: chroma:document
string_value:
Recently I became homeless and had to move back into my parents' house. During this time I attempted to open a Chase bank account online. At this time I also took a substantial withdrawal from my 401k account to look for a new place to stay as I had to leave everything behind so I am starting over. A day after opening the account I received a Welcome email from Chase bank stating "be sure to fund your account within 14 days or the account will be closed." With that I set up direct deposit with my job and the day after went to deposit the 401k withdrawal.


key: chroma:document
string_value:
I had this Chase Visa credit card for about 20 years. I paid every month and have a good credit rating. Last month my mailed check did not arrive before the due date and Chase instantly froze my account, hit me with all the late fees, and rejected charges. Since this card was used for automatic online charges it forced me to quickly replace the card with another. This is not how you treat a loyal customer of 20 years. In my opinion this is a greedy company that only cares about maximizing profit at any cost and has no loyalty to customers, even if they are long time customers. I would avoid this company. I cancelled my account with them and replaced the card with one from my local bank. I recommend everyone do the same.


key: chroma:document
string_value:
I opened a account online to get a Disney debit card, nothing was said I would have to go to a physical location. I soon called when I couldn't log in and they told me they suspected fraud and that unless I could go to a physical branch, 2.5 hours away one way, my account would be closed. They already took 300 dollars to put in the account, which at time I was told would be mailed to me. A month or so later I am now being told they suspected more fraud so to get MY money back I would have to spend 5 hours to go to a physical branch for them to be able to mail me a check. They basically stole 300 from me and act as if it's my fault because they don't have details online.


key: chroma:document
string_value:
Been with Chase, a long time. They shut down the local branch. Now any chase customers in my town, have to drive 30 minutes to the closest chase. They didn't even leave an atm. That's ok chase. 4 other banks in our town. No worries, me and my business have gone elsewhere.


key: chroma:document
string_value:
So I went to chase bank in McAllen Texas Nolana & 29th I live in Sugarland Texas. I deposited 8000 cash in person and 45 minutes later received call from manager saying it was $7320 not $8000 so $680 short. Teller counted money 3 times and now they are not giving me $680 back. Chase bank head office wants me to file dispute with branch which is 350 miles from home. I called the head office minutes after I received call from branch office and I was told as long as I have deposit slip It will be solved in my favor. Now don't know what to do. I lost $680 because they have thief inside that branch.


key: chroma:document
string_value:
Let me start off with, I've NEVER left a negative review ANYWHERE. I've been with for over 10 years, it's the only bank I've ever worked with for that matter; from personal debit/credit cards to car loans. Also worth mentioning I've never called Chase and asked them for ANYTHING, outside of replacing a lost card. Now I understand a Law was passed with the last stimulus check that forced banks to give an "overdraft assistance" to those negative accounts when the check was deposit. I also understand that "assistance" needed to be paid back. 


key: chroma:document
string_value:
I went into Chase Bank on a Sunday when the bank was closed to use ATM. I used a debit card from a different bank to withdraw $500.00. The ATM withdrew $500.00 plus a $3.00 fee. No money came out. The receipt showed they withdrew the $503.00 from my account. The receipt said WE AREN'T able to give cash right now. I went into the branch the next day with receipt expecting to get the money. Chase said nothing they could do and dispute it with the bank the card was with EVEN THOUGH THEY TOOK OUT THE $503. The other bank took my info and I filed a dispute and confirmed the money was taken out of my account. The bank that the card is with told me IT COULD TAKE UP TO 45 DAYS TO GET CREDIT!!!!


key: chroma:document
string_value:
I created a new checking account with Chase over a month ago, and I never received the $200 bonus advertised on their website. I called customer service, and they asked me what coupon code I had applied. I told them I followed the directions on the Chase website where it says: $200 Checking coupon code applied when you click "Open an account". They told me a team would research it, that I would receive the $200, and that I would hear back in 2-3 business days. 3 days later still no response and no money. I called again to find out they had never assigned the ticket to someone. They said to give it another 48 hours but there was no guarantee. To me this is an indicator of poor customer service, and I will not continue to do business with Chase. The $200 seems like a scam to get people in the door. I will be closing my account and switching to another bank.


key: chroma:document
string_value:
Great bank. Always helps me out and great customer service. If there's ever a charge I didn't do they give me my money back immediately before looking into it so they believe their customers. Real nice. Been with them 11 years and not changing anytime soon.


key: chroma:document
string_value:
I've been trying to buy a new system for 5 months now. I finally place the order just to have Chase decline my credit card and ask me if it was fraud. I have no time to buy it again cause the sell out. Chase doesn't care.


key: chroma:document
string_value:
Hello, I had some issues with the government and the issues don’t have any relationship with money, but they trying to force me to do things I am not willing to do. So, the FB and Police, surely forced the bank to issue a fee of $600 negative to my account, when I called for that because the maximum over draft fee protection can go up to $100 max, but I was surprised when I saw -$600. On my account. I have received emails remind me to pay these amounts. When I called Chase and asked them about that they always closed the phone or make me wait for two hours.


key: chroma:document
string_value:
I am very disgusted and disappointed by Chase Bank. My husband has been unemployed due to the pandemic and he has been receiving unemployment benefits to my accounts (his wife). Right when we receive our stimulus check Chase closes our account because they said it’s under review. Once I call and ask what was wrong they said that our account is under investor Fraud because I’ve been receiving my husband's unemployment under my bank account because he doesn’t have one. We explained and provided proof of everything and they still said they didn’t want us to have as a customer. I am very upset because one we weren’t aware of this being a problem, two they were very disrespectful and not just that they’ve kept our money. Over $3,000. It’s money we have been struggling to have. I have been loyal customer for them to have treated me the way they did. And not just that they haven’t even sent our check with the money. l they owe us.


key: chroma:document
string_value:
As a payroll manager I am aware when people's checks are not deposited timely. The interesting thing here is the bank it ever happens with - and happens routinely - is Chase. The rest of my department use Wells Fargo and BOA - their payments are never delayed. Today is the day the stimulus was supposed to be deposited, not only did I not get the stimulus, as usual, I did not get my paycheck either. In short, I believe they delay ACH payments in order to use money that belongs to its customers for 2 or 3 extra days for free. The next time another major bank gives me a cash offer to switch to them, I'm taking it.


key: chroma:document
string_value:
I’ve had credit cards checking savings auto loan and mortgage. Never had a bad relationship. Closed my card due to bank policy without a warning. Reps can’t give more info just have to wait for results. WHAT?!?!


key: chroma:document
string_value:
This company is the lowest form of life there is. I had excellent credit with them, then I had an unfortunate health issue that left me disabled with just enough money to barely live on. I currently am living in the streets and I have asked them to remove their negative entry on the credit bureau or at least zero out the balance. It comes off the report next year and they have already did a write/charge off. They claim they can't remove anything. This is NOT true according to legal counsel. They are bound by the law to report anything to a credit bureau and they can remove anything at any time, there is NO law. They claim they cannot remove anything and they could care less about someone that had an excellent track record with them until my disability. Stay away from them for anything, as they are the biggest crooks ever.


key: chroma:document
string_value:
I had a Chase Bank checking account and it received legitimate USA originating UI (unemployment insurance) benefits for only a few weeks (during spring 2020) only to be abruptly "blocked"/"closed"/"restricted" by Chase Bank and all account funds withheld. All this done without any explanation, despite my multiple communication attempts that also resulted in them refusing to confirm to me as to by when they will release/return back to me my account funds. I not only communicated with them trying to seek those account funds back from them, but also I communicated back and forth with about close to 2-4 dozen different USA based entities of all kinds (e.g. US and State Government based entities, news media companies, Better Business Bureau, etc.). 


key: chroma:document
string_value:
I just want to give some credit to my hometown Chase Bank in DeRidder La. My wife and I have banked here for 25 years, and would never consider placing our money anywhere else. The staff is always friendly, helpful, and dependable. We especially want to give our appreciation to Misty **. Misty has always been with us and has helped us more times than I can count. (You guys really should make Misty the branch manager if she isn’t already). We have had occasion to visit other Chase Banks in our travels, but none can compare to the Chase Bank of DeRidder La.


key: chroma:document
string_value:
I have banked with Chase for almost 20 yrs now. During that time, I have also held accounts with other institutions, and whether I left Chase during that time or not, I have ALWAYS come back. I have NEVER found another bank that has worked with me and adapted to my needs for certain services, products, or assistance! When I'm in a financial bind, a cross-country trek, discharging from the military, experiencing medical or family emergencies, or attempting to bank from awkward locations and relinquishing Power of Attorney to another...They're always available to me 24/7 to help. Their customer service is impeccable, and I'm extremely impressed by the knowledge that every one of their representatives possess. Thank You Chase Bank for ALL your support! I will recommend you to everyone I know.


key: chroma:document
string_value:
I am a victim of an online dating scam and an unauthorized payment scam. Since December 31, 2020, my Chase account has been frozen due to the detection of funds deposited in my account that was supposed to be directed to someone else. Due to the scam, my account was used for unauthorized transactions on the following dates, which Chase failed to notify me of this suspicious activity for 5-6 months.


key: chroma:document
string_value:
Opened Account. Deposited check for 50k+ about 20 days later. Account locked. Online Access locked. Told they want to close my account. No reason. No clarity. Result: Me missing 50k+ until they deem it fit to send via cashier's check. I'm luckier than most that this isn't the only bank I have an account or money at. Missing 50k+ for any reason apart from fraud (which isn't the case) during a pandemic is no joke. Chase is a bad agent.


key: chroma:document
string_value:
On 2/11 I had my credit cards stolen. I immediately called customer service in tears because I was on vacation and needed my card. The agent told me they would ship my card immediately and I thought I would have it by now. I called again today and spoke to a woman named Suri and she wouldn't even spell it for me. I explained that I needed my card and she showed it was shipped on the 13th. I asked why so late when I called on the 11th and they said it would ship and asked why it wasn't expedited. She said it takes 5-7 business days for a new card. I've been unable to get groceries or do anything without my card. She was not very helpful and didn't even offer to reship or give me an alternative. All she said was wait until Monday and if I don't get it by then to call them back :(


key: chroma:document
string_value:
Forget about India and Malaysia new Chase Customer Service you don't like! We are shocked to find out by the eager demonstration how the Chase Bank totally, 100% changed its policy in the U.S.! According to the Officer, Relationship Banker Martin ** - the Chase Bank is no longer values and doesn't need any customers! Just a several decades ago the Chase Bank was very quickly building a fortune by inviting and attracting a new customers by creating the best products and providing a first class customer care! Now looks like the Chase goal is to push away as many customers as possible! 


key: chroma:document
string_value:
They don’t care what you’re going through. Made a US Chase account and I am already annoyed with their service. After two days they closed my account for “suspicious activity“. Not to mention I have a permanent structured settlement and I don’t even know my card number yet and now I don’t even know if my settlement will be able to make a direct deposit into my account. I really don’t know what To do. Less than a week and I’m ready to close this bank account.


key: chroma:document
string_value:
We own a small electrical company and were sold on Chase's business account due to same day deposits and next day for ACH. We have had many credit card payments and have received maybe 2 of them on the same day, a couple as many as 5 days later, and we have never deposited a check and not had them hold it for review for several days. Sometimes I have called and they will release it early. The banker that sold us on these benefits was not educated on the facts of quick accept and your local bank cannot see your quick accept transactions. 


key: chroma:document
string_value:
The $200 bonus to open a new checking account is a scam. I click the web banner on their site to link to the account opening form and waited for 4 weeks, no money has come into my account. when I finally call and ask why the bonus was not in, they respond because I did not enter the promotional code and I have passed the 21 days of account opening. No field in the account application mentioned it needed any code to qualify, but only ask you to wait for 15 days. THIS IS A SCAM! I am closing my account and take all my money out. Don't believe the bank, they will do anything to fool you and use any excuse not to give you the money.


key: chroma:document
string_value:
I was scammed. Called Chase fraud immediately. It was 8:45pm. After the initial convo the investigations Dept was called, I pleaded with the Fraud Dept freeze my Acc and I would call in the AM days. Later pd out and said it’s all my loss..


key: chroma:document
string_value:
Chase has restricted my account, telling me that my balance is negative, while according to my records it is not. They will not provide me with information on the last transactions in order for me to verify this as my account is restricted. I have provided all documentation that they have requested but every representative that you speak with tells you something different! I received a letter that my account is blocked because of recent activity, however, nobody will tell me what the activity is. I am told that I don't have the right for this information. I’m beyond frustrated and upset! This has been a very horrible experience and I will not do any business with this bank again!


key: chroma:document
string_value:
Chase is by far the worst bank to do business with. Customer service is horrendous. Everything is outsourced to India and other non-native American countries. The days of great customer service are out the window. Do not use this bank. They have high fees for withdrawal at other ATMs besides Chase. I will bury my money in a fox hole before I use Chase. TERRIBLE.


key: chroma:document
string_value:
The worst website platform for credit cards and bank account equally. There is no place to see an ongoing balance, how is that even possible?! Not on statements, not on the website. And for someone who makes hundreds of transactions each billing cycle, figuring out what the balance was at the time of each transaction or each payment is an impossible task. You would think you should be able to see a breakdown under account activities that looks something like this - 1/1/21 Amazon.com $100.00; 1/1/21 current balance $1,100.00. All of my other banks and credit cards have this option available, Chase decided they want to make your bookkeeping life a misery. I even called customer service to see if there's something I'm missing, I was told that the only way to do that is MANUALLY - as in sit there with a calculator and add and subtract your transactions. Is this 1980??


key: chroma:document
string_value:
I opened a Checking Account with my local Chase Bank Branch. I presented a certified bank check from another institution. My checking account was opened. The Representative told me I would receive my bank card in the mail within 3 Business days. After 7 business days I did not receive my card. I called the 800 number service line and was told that my account was closed and that Chase no longer wish to do business with me. I asked why my account was closed and they told me my account was transferred to the Fraud department and a check will be sent to my home. I went to the local branch to inquire what happened. The representative said Chase no longer want to do business with me and she did not have an explanation. She said account was sent to the special handling department. l told her I have financial obligations and I needed my money. 


key: chroma:document
string_value:
I purchased plane tickets for a wedding in Ireland that was to take place in April of 2020. Due to COVID, all air travel was banned at that time by the United and by European Countries. I filed a dispute on my Chase credit card and they refunded the amount. However, it is now February of 2021 and they have sent me a 1099-C to file with my taxes. I have to pay income tax on this debt that they are claiming that they "discharged." This was not discharged debt. This was not debt that I walked away from like a credit card that I just abandoned. This was a legitimate dispute. And Chase collected the funds from Aer Lingus, yet are still fraudulently claiming this is discharged debt and have sent me this 1099-C, which I will have to claim as income and pay taxes on. 


key: chroma:document
string_value:
They charge a fee to make a deposit if you deposit your own money into your own account. They charge a fee for doing nothing. If you want to do business with people that do business you're stealing their money by charging them to deposit money into your bank. That's a criminal act. I want my money back. I'm changing my account. I'm going to do business with a bank that appreciates doing business with another business.


key: chroma:document
string_value:
I used chase credit card and points purchased an airline ticket on their travel website for 12/19/2020 traveling. Ended up I couldn’t travel due to positive COVID-19. No one emailed or follow up with me for refund after I submitted the lab results on 12/16/2020. I called today and they said they used Expedia to purchase ticket for me so Expedia refused refund. Chase told me to contact Expedia but not giving me any necessary information to call. Chase also refused to email me for our conversation and instructions how to get travel voucher. Yes Chase is suck and not reliable. Definitely a scam.


key: chroma:document
string_value:
Chase has been such a phenomenal bank for me, I never had one issue when dealing with them. Staff is super friendly, polite, and professional. I've had several bank accounts in the past and by far Chase is the absolute best one I have had. I have the secure checking so I cannot overdraft and write checks. That's how I like it and I also have a Savings account opened today. I love customer service, if I ever had an issue it was always taken care of then and there at that moment. I literally have no complaints when it comes to Chase!


key: chroma:document
string_value:
Chase Bank limits $25,000 transferring money daily. If you need transferring more money, the only way is to separate transferring in next and next days. Then, Chase bank locks your account without warning even it meets their daily regulations. To unlock account, it is a very very very big trouble. Fortunately, the local bank may assist you to call the center to unlock. Otherwise, your money will be locked inside.


key: chroma:document
string_value:
Hello, I called Chase today for a very simple issue. First person was rude. Arguing with me and not listening what I need. After a long time finally he got back to me, "Yes it is good to go." Went back to my account. Have the same issue again. Nothing has been resolved. I have been transferred total of 3-4 times. This is unacceptable company like CHASE. I have been with Chase for so long but now I am considering switching my bank to elsewhere. Very very disappointed.


key: chroma:document
string_value:
This bank is a thief and a liar! I had a checking account with them and they closed my account without notice or explanation and haven't given back my money in 9 months already. If you don't want your money stolen then steer clear from this bank at all costs!


key: chroma:document
string_value:
I tried to use my debit card five days ago, and Chase had cancelled it without telling me and without sending me a new one. I have plenty of money in my account. After spending over an hour on the phone, it is not clear why the card was cancelled. It has been five days, and I still do not have access to my money. They say they sent me a new one, but not sure when it will arrive. Customer Service was not helpful. Chase is not doing anything to make up for this inconvenience. I will be moving banks. Stay away from this bank. They do not care about their customers.


key: chroma:document
string_value:
Disputed charge. Called CS. Took ages to answer. I explained issue. Got transferred to 2nd dept. CS grilled me for every last detail. Then got letter asking for same info! Tried to go thru chase.com. Impossible!


key: chroma:document
string_value:
I was pretty stressed out today because I had three overdraft fees due to automatic payments taking place, but Arlesia, a customer service agent refunded all three to me, and she was super nice about it. Usually they don't care, but she was super cool about it. Thanks Arlesia! (By the way, they totalled $102, which is A LOT for an overdraft fee. She refunded all three.)


key: chroma:document
string_value:
I was a member at Chase for about 5 years. Never one late payment. Spend about $3-700 a month. Paid the card off in FULL every month! When a $1000 false charge was added to my account, it took them over three months to remove it. I called over 20 times. Waiting on hold, and getting idiots to talk to. After the yelling, threatening to get a lawyer, and reporting them to the BBB, they finally removed it. The experience will haunted me for a long time. I couldn't sleep! So for the guy in these reviews that said they are excellent, I laughed, you haven't went through this. Good luck buddy. Maybe you work for them. I have excellent credit and have plenty of money in my checking account which I explained to the fraud dept. So they lost a great customer. Greg.


key: chroma:document
string_value:
I found some old savings bonds which I thought I might cash. I called the local branch - couldn't get through. I called the 800 number - the first two reps didn't even know what bonds are. The third knew what they are, but didn't know how to handle them.


key: chroma:document
string_value:
I had a claim for overcharging and they refused to accept supporting documents for my claim. The only digital way they will accept docs is through Secure Message Center that will not upload the documents. AND THERE IS NO TECHNICAL SUPPORT to fix the problem. So they just kept sending me to the thing that doesn't work and refused to talk about fixing it. It is exactly like they disabled it on purpose so you could not send them anything. I had to go to Staples to fax the docs, because a branch was so far away. I have had repeated problems with customer service not listening to me, just giving me negative canned responses and refusing to help me.


key: chroma:document
string_value:
These guys think that it's ok to put arbitrary holds on money that they have for lengthy periods of time. I understand putting holds on money available from deposited checks for a reasonable length of time, but they arbitrarily put holds on money even after they've been paid by the paying bank. When they told me that their decisions on how long to put holds on money was their own decision and had no relation to the paying bank or whether they actually received the money yet I couldn't believe my ears. Their policy is seriously that even after they've been paid by a paying bank they will still keep a hold on money active just because they feel like it. It's insane. If you run a small business and actually need to be able to use your own money to run that business, go find a different bank.


key: chroma:document
string_value:
If you're thinking of banking with Chase bank I'd look elsewhere. I just paid off a credit card in an effort to help my credit score and then had my limit slashed by the bank. When I called they had to make ANOTHER inquiry on my credit even though they just made this change yesterday and then refused to reinstate the limit that I've held for years. This is a slap in the face to a customer that has always maintained a good standing with credit and accounts, who has paid interest to this bank and who just paid a large sum of money to them that could have gone elsewhere. Very disappointed and I will be moving my banking elsewhere to a company I can trust and who actually gives a damn about their customers who are giving them business.


key: chroma:document
string_value:
My account was referred to a loss prevention team for an unknown reason right after opening the account and then the loss prevention representative named Harry answered my call to be nothing but rude to me. When I ask to speak to a supervisor because he was being very uncooperative and just kept repeating himself and wouldn't listen to what I was trying to tell him he then said he would connect me through to his supervisor and then hung up the phone on me. So after being treated so rudely for no reason I decided to close my Chase bank account and Bank elsewhere coz I refuse to deal with the Harry's of this world or a bank that employs them.


key: chroma:document
string_value:
I deposited money from B OF A to Chase bank for tax property. B OF A processed the deposit money and Chase bank did not deposit it in the right banking account. I am struggling with this case for 8 months. The Chase bank took the money and did not return it. It looks like robbery.


key: chroma:document
string_value:
Chase has closed my account, kept my money and refuses to send it to me. I have provided all documentation that they have requested but every representative that you speak with tells you something different! I’m beyond frustrated and upset! This has been a very horrible experience and I will not do any business with this bank again! To do something this evil in the middle of a pandemic speaks volumes about this bank! Beware!!!


key: chroma:document
string_value:
There is only 1 ATM in the city I live in. There are about 50,000 people in it. I often pull up to the bank and there are a line of cars waiting to use the ATM. One time the ATM was being serviced so I went to use the lobby (11:59am on a Saturday) and one of the bank officials locked the door just as I was approaching. He yelled out to me to use the ATM. I told him the ATM was being serviced. He then said to go to the next city (about 20 minutes away) to use that ATM. This has been the norm for about 3 years, and I've complained before but they apparently are only about making money, not making sure you can access your own money.


key: chroma:document
string_value:
When the pandemic hit, Chase in Flagstaff Arizona closed one branch, severely restricted another to just drive in and massively reduced the staff at the main branch downtown. Other banks in town did not. Truth is, however, that something was going wrong with them in Flagstaff long before this. They were importing tellers from other cities. When I asked why the staff shortage I was told that no one wanted to work there. At the time I did not believe that. Now I am not so sure.


key: chroma:document
string_value:
CHASE BANK, I've been a customer for over 20 years with impeccable payment history on 2 separate loans, I contracted COVID, and for reasons beyond my control, One of those loans was paid late, Now "I do" have a receipt showing paid on time as always but was never noticed from my checking account that there was a check issue, was not noticed by CHASE until a letter shows up stating a problem, the following day it was taken care of. With all the documents including Hospital letter of Covid, and supporting documents, I gave my phone to my son to take calls while I was literally in what we thought was a death bed, my son received daily calls from a message stating SPAM, he never answered so we came to find out later that it was CHASE, no message, no text, no emails, no additional reach out whatsoever. 


key: chroma:document
string_value:
I submitted $2300 in a ATM on 12/11/2020. It’s now 12/23/2020 and I have yet to receive my money in the MIDDLE OF A PANDEMIC BEFORE CHRISTMAS!! They lied to me & told me no issues were found with the ATM, which was proven wrong today. Come to find out there was an issue! Now I’ve yet to get my money STILL. Lady on the phone told me “call the bank to see if there is a camera near it.” IT'S AN ATM!, of course there’s a camera! $2300 dollars in the trash! I want my money! Never dealing with this bank again. Did not take care of their customer.


key: chroma:document
string_value:
On requesting a new investment account with the promise of $275 for the new account setup, I waited 5 months for this to happen (rule was three months), and was sadly disappointed when I was told it was not requested at setup. I beg to differ. Their only goal in dealing with me was to have me sign up with an investment advisor where they could reap more fees and money from me. Absolutely no interest in my own best interests, or portfolio growth. An Exit strategy is in the works from this potentially good service they could have provided.


key: chroma:document
string_value:
From inception of my loan, Chase's absurd policies and poor customer service have left me pulling my hair out. 8 Mortgages prior with ZERO PROBLEMS. Chase misapplied my payments multiple times, charged my late fees, lost payments. One month they increased my payment and my payment was .05 cents short. They left that payment as 'UNAPPLIED' and charged me... yep another late fee. Hours on the phone being transferred multiple times. In 1 year, I have spent a total of 25hrs on the phone sorting my account issues. Wells Fargo Mortgage was delightful! Sadly, when working with a broker, we often have no choice. STAY CLEAR OF CHASE.


key: chroma:document
string_value:
I don’t typically make it a habit to write out reviews, but Chase? Oh boy. I opened a simple checking account with them. Everything seemed fine, until I got a call that they actually forgot to have me sign two documents. No big deal, I thought. It was a simple mistake, it happens. They also informed me that if I didn’t turn in my documents, my account would be put on hold and eventually closed. Surely enough, my account was restricted from use after a week. Unfortunately, I had to work and my hours were in conflict with Chase’s hours, and I was only able to come in on a day off. I let the banker know and an appointment was made, but the day I come in, 11:00 am, the branch is closed temporarily and the person that opened the account with me has retired.


key: chroma:document
string_value:
Chase Bank has representatives that lie and do not know what they are talking about. Apparently they have been trained by Chase Bank to LIE. The deposit tickets provided by Chase are incorrect and falsified. The dates provided by Chase bank for availability of funds is a LIE. Chase Bank commits fraud on a daily basis. I guess that's part of the company motto. If you want your money mismanaged or stolen then Chase Bank is exactly where you should be. If you want to bank with an actual bank then Chase Bank is not where you should be.


key: chroma:document
string_value:
Started loan with Chase 5 weeks ahead of closing date Dec 3rd, 2020. Docs requested were sent when requested. 3 times the same docs were requested and I sent. Time goes by and at the 11th hr prior to closing I get a call from my agent on the home I am buying SAYING they (Chase) is not responding to title company. I call and I'm told they want another bank statement. First I had any notice of this. My home closes without a hitch but still no closing docs from Chase. I am all packed up and making the 7 hr drive to my new home/ title company to sign docs. On the way I get a call from a Chase person whose english skills were so poor I had to pull over to attempt to understand her, informing me all docs have been sent. I arrive at title and no docs. I am on the phone to Chase loan rep. He has no idea about anything. At 4:45 pm on the 3rd, the docs arrive but because Chase will not fund until the next day I have to stay in a motel. 


key: chroma:document
string_value:
My father unexpectedly passed right before his birthday in October, I am now getting to his financial affairs. I went to Chase to close down his account at the Arcadia, Huntington Dr. Branch where he had been a loyal customer for 30 years and the person who helped me was so insensitive throughout the process. I saw him laughing with four other colleagues waving my father's death certificate in the air then all of the colleagues started laughing. I am the youngest survivor of my father and they treated me as if I was happy that he died so I can get the content. NO. I very much rather have my father here than have to deal with the extreme stressful process of dealing with a person's life belongings after they pass. PLEASE reevaluate that particular branch.. I read that there are similar complaints and this company isn't doing anything about it. My family will close down all accounts and take our business elsewhere now.


key: chroma:document
string_value:
Received an offer to open a checking and savings. Spent an hour opening the account, then was promptly locked out of all online access including my previous Chase cc's. Spent 1.5 hours on the phone being transferred to 5 different people who had NO CLUE what was going on or how to answer questions (plus a terrible overseas phone connection) only to be told I should start again and open a new account. What a joke. Seriously, Case? With all of your billions you can't do better?? Get it together. All you will get here is wasted time and a whole lots of apologies.


key: chroma:document
string_value:
I recently purchased an item on EBAY with my Chase Sapphire Card from what turned out to be a fraudulent seller. Within days I contacted Chase to dispute the charge. After several weeks Chase issued me a letter stating my dispute was denied because the Seller provided tracking information. I pointed out to Chase that the Tracking information was clearly fraudulent because it showed the item had shipped out 3 days prior to the purchase date. Further, it didn't have my address (only my city) and showed it was signed for in an office building by someone I never heard or and the package weight was listed at 18 lbs. even though the item purchased was a sports card weight ~ 5 oz.


key: chroma:document
string_value:
I have had many refunds due the coronavirus. Most recently I had a negative balance on my Chase credit Card for -$4,290.15. I tried to get an ACH transfer back into my checking account (Chase Checking Account). After many failed attempts to receive an email from Chase confirming (random email sent by their system 24-48hrs later), and with a push from the CFPB, They decided to force a check thru to a mailing address that they changed on their own. 


key: chroma:document
string_value:
Bad customer service at branch, online and on phone. Website is dysfunctional and I was locked out of my account for no apparent reason. Apparently no one at branch or by phone knows the amount you can deposit with mobile app. I can understand withdrawals being limited but deposits? I have never had such bad customer service at a bank. I am waiting to speak with a supervisor as I write, been on hold for 75 minutes. Be prepared to waste many hours trying to get simple functions done.


key: chroma:document
string_value:
I would not even recommend this bank to my worst enemy if that tells you anything.. They are holding my unemployment direct deposit for five days which they have never done. I have been a customer with them for two years for the last 3 months. They have been doing a lot of shady things with my account ever since I've been drawing unemployment. My bills are scheduled to come out and they are not releasing my funds 5 days later. They are using Thanksgiving as their excuse. I am going to have $120 in bounce fees thanks to Chase Bank on the 29th. The money was deposited into my account on the 25th and they will not release it till the 30th. They also did this with my government check, my stimulus and my tax return. They tried to hold for 15 days. Luckily I found somebody there that was willing to do their job and they fixed it after 5 days. 


key: chroma:document
string_value:
Difficult to set-up a recurring transfer, but once set-up is quite efficient. Some of the personnel within the bank's operation area provide wrong information, such as that a recurring transfer cannot be done by the bank, that the customer should use a wire transfer to the account. Branch personnel were more knowledgeable in the process.


key: chroma:document
string_value:
I am deeply disappointed in the unsatisfactory level of service from Chase Bank in a time of need for me and my family. I have been a Chase Bank customer for roughly 10 years and recently needed to open a probate account for a deceased family member in which I have been named executor of the estate. The barriers presented by Chase Bank that prevented opening the needed account has been frustrating, time-consuming, and emotionally draining. The process needs further review for improvements.


key: chroma:document
string_value:
Trusted the stated fiduciary private client advisor Darren ** who is interested only in harvesting fees. After losing my health, job, and house ended up getting scammed out of $40,000 in a JP Morgan junk bond fund. After depositing what was left from a huge house loss they cancelled money market and advised me into JPMorgan bond fund that plunged nearly 12.5% in a week. Gutless advisor claimed it was all JPMorgan advise, not his. May KARMA catch up with him.


key: chroma:document
string_value:
I went to the grocery store this morning at 1 am to avoid crowds and Covid. Loaded up a cart, and when I tried to pay, had the humiliating experience of a locked account. No notice, no call, no email from Chase. I had to just leave my groceries on the belt. I then went online to see what the problem was, and there was nothing indicating my account was locked. I figured out while online that my account has been locked all week, and that due to Chase not informing me, several automatic bill payments had not gone through and I didn't know. So Chase has kept me from paying my credit card and phone bill, and kept me from buying groceries for my family. All with no contact, no explanation. You expect this kind of treatment from Wells Fargo, but not a bank like Chase. Their service has really gone to the dogs. This experience has cost them my business.


key: chroma:document
string_value:
I am a retired employee of Chase, I receive a monthly pension from Chase, I have an 820+ credit score, and I am a Sapphire Reserve credit card holder. Recently opened (online) Chase Premier Plus Checking. The following day I received a notification that this new account was closed and my online access was locked. Telephoned and was told my account was closed and Chase did not want me as a client and all my accounts would be closed. I asked why this would be and was told..."We don't have to provide a reason...Chase does not want your business." Needless to say I was shocked but not surprised since increasingly their service quality has significantly deteriorated....They constantly send me messages about increasing my credit line along with special offers for "valued clients" all obviously a joke.


key: chroma:document
string_value:
I've been Chase customer for last 20+ years when it was "First Chicago" and then "Bank One" (acquired by Chase). My average checking account with them is in higher 5 digits all along. Yesterday, I tried to wire $12000 funds to another Chase account (another person with 10+ years having that account too), they put that on pending state. There was absolutely no attempt to call me or received no emails until 7 pm stating "Dear Customer: We have not sent your wire transfer referenced above because of a delay in processing. We will continue processing your request and contact you if we need more information. If you have questions, please call us at 1-800-935-9935 for personal accounts or 1-800-242-7338 for business accounts."


key: chroma:document
string_value:
I have been a Chase customer for over 10 years, my husband about 20. We have 3 personal acc and 5 business acc, never had problems until today. I receive a letter stating they are closing my accounts less than 30 days. WITH NO REASON OR EXPLANATION. Thank you. I will take my business at different bank where they will appreciate.


key: chroma:document
string_value:
My husband deposited a large sum of money in a Chase ATM. He deposited cash and the ATM gave him an error message and did not reflect the deposit. He called the Chase claims department and they told us would get our deposit in 12 hours. After 12 hours we saw no deposit. So I called back. I was told that we would have to wait up to 2 business days. I called back again, and I was told we have to wait 10 business days... My family can't wait that long. We have bills, we have rent, we need food. 10 days is ridiculous!


key: chroma:document
string_value:
My onward flight got cancelled in March due to COVID, and I haven't a refund yet for my onward or return flight. I have spent 20+ hrs on hold over 7 months with no resolution. I understand that Chase systems were overwhelmed in March, but there is simply no excuse to deny resolution now. I have NEVER experienced such incompetence and would advise anyone to avoid using a Chase credit card or the Chase travel portal.


key: chroma:document
string_value:
I am a retired Professor of Economics who is disgusted with the employees at the Pine Lake branch of Chase Bank. I have been a client for 30 years & have encountered the same difficulty' whenever I try to bank coins there. I do not use money often enough to fill paper receptacles. Today, I deposited 2 checks worth $80,000, but the two clerks there would not accept my coins (arranged by amount), so I was delighted to fill the trays myself. I do not relish dealing with employees so inured to their idiotic that they cannot put coins into the plastic tray. These two employees should be terminated immediately, and allow them to join the cheerful unemployed in our depressed economy. Hereafter, I will open an account with Wells Fargo, next door, and pray to the exalted that these two women are fired. Where and how do you hire the most inefficacious derelicts who belong more in a homeless shelter than monitoring your counters? Prof. R. T. **.


key: chroma:document
string_value:
I have 3 accounts with CHASE BANK. Chase took my incentive promotion from a account I open to make a purchase of merchandise from Amazon. I was lied to by Chase Supervisor when I tried to reconcile the account. The supervisor promise to fix the problem and return my promotion to my account. I was told to wait on confirmation approval letter which took 2 weeks and I was told in the letter that chase would not be able to fulfill my incentive promotion. BE CAREFUL. They will lie to you and not fulfill their promises. I stop using all my accounts. NEVER will use them again.


key: chroma:document
string_value:
On Friday I transferred $400 to my savings acct. I have not been working due to covid and pawned some jewelry to make my car insurance payment. On Saturday I went to pay it and my savings account was GONE! As was my money! I called and they said they had canceled my savings because I had not deposited in 30 days (yeah I'm NOT working anything to save) and they would put it back in my regular acct in 3-5 business days! Meanwhile, my insurance is cancelled and still no money in my account which is now overdraft???? I have been a Chase customer for over 10 years and upset by this. Oh, and I suppose they will tack on a overdraft charge $35 for each item on top of that!


key: chroma:document
string_value:
In my 6 years of owning a business, these guys without a doubt take the cake for worst imaginable service I didn't even think was possible. I was referred to this company by a friend, who has also since left due to poor service. After the government shutdown due to the covid19 response, I was legally only allowed to do takeout. My terminals shut down weekly and get replaced at least bi monthly due to whatever "programming error" excuse they can come up with for that month.


key: chroma:document
string_value:
Chase Bank officers were very good at talking about how good Chase is as a bank. I opened accounts with Chase with large balances. Then out of the blue Chase said the bank was closing my accounts. After numerous calls to find out why, no answers, I got to a supervisor who hung up on me. Never use Chase. They are not reliable.


key: chroma:document
string_value:
Over a week ago my card was compromised. The bank notified me to ask me if I had authorized a charge. I was very happy that they would do this. They cancelled the card and said they would send me a new card. It has now been over a week and I do not have my new debit card. I was not given an option to have the card overnight sent to me. I have no access to any of my funds. I have an emergency and no access to my money. I cannot go to the grocery store because I don't have access to my money. I should have been told that it would take 10 business days to get my new card. This is so wrong. I asked for compensation and they said that there was none. Very poor business to hold someone hostage.


key: chroma:document
string_value:
Chase suddenly canceled my account because of fraud. No proof of it and all my transaction were legitimate. Then they canceled my wife's account for no reason. No fraud there either. Now after more than 2 weeks we haven't gotten a check on either account to settle the accounts. What a sorry bank.


key: chroma:document
string_value:
Upon multiple recommendations I set up a Chase Bank account online. Everything proceeded smoothly and I had an account ready in a day. However, multiple problems occurred after this. First my account was locked over possible fraud because I tried to transfer money from my previous bank over via an external account transfer. I called Chase's support line and after approximately 2 hours holding I was told I needed to go into a local Chase branch with two forms of ID to unlock my account.


key: chroma:document
string_value:
2 weeks 3 phones calls and I still cannot use my debit card because someone at Chase screwed me up not one but twice. This time they changed my pin and did not tell me. At this point I am going to pull my money out and put into a different institution.


key: chroma:document
string_value:
I have been an account holder of Chase Bank of some time and on 9/16/2020 I logged in, checked my payroll and everything was fine. I went back into my account and saw that my account has been locked out. I simply called their security department and was told it was closed out due to bank identity and that I would have to go into a branch and show 2 forms of IDs. Chase Bank has never sent me anything in writing nor in a secure message indicating that they are requiring to see such form of identification from me. I saw an account specialist where they went ahead and had to reopen up all of my accounts. This has caused my bills to be late. 


key: chroma:document
string_value:
Worst experience ever, I'm closing my account now, talking about the Story Rd branch, CA, the teller gives attitude to customer, throw card at customer, no apology made by the teller after I filed a complaint to the manager, what an experience, no customer deserve that kind of service.


key: chroma:document
string_value:
If you are a minority cashing a check in bank (Chase) your debit card is No good because you're **. You must show Identification, I was told, "You people are full of scams," in front of my granddaughter age (9). After 11 years of banking I was livid. Then I was told he didn’t like my attitude and closed my bank account. So long chase. Taking my money where they're worried about my money not my color. ** PEOPLE COMMIT (WHITE COLLAR) crimes. Oh but they wanted me to keep my business account open. Closing that too. (8) years gone down the drain. So long chase. Go find ** people since we (** people) always scamming. Per chase manager...


key: chroma:document
string_value:
I opened my Chase account last Friday to have my unemployment deposited and when it got deposited all the back pay I attempted to zelle my daughter money and they locked my account. I called and they decided they were closing the account and cannot release the funds. Are you kidding me. It’s over 14k in the account. Now I’m losing my house and everything because I needed that money and they robbed me of it. This is heart wrenching.


key: chroma:document
string_value:
They are thieves, they close your account and it is a fight to get the money back from that account, until today I am still waiting for the money that I had in that account, I do not recommend CHASE to anyone, it is the worst bank I have ever known.


key: chroma:document
string_value:
I started a current account with Chase Bank online. I transferred some money in and set up my direct deposit with them. Within a week they locked up my account, so I could not access the account online anymore. When I called in they asked me to visit a branch with more documentation. When I did that they said they have already closed the account.


key: chroma:document
string_value:
For my "protection" Chase is unable to do a simple wire transfer. This is after being verified seven times. I was told every time I try to wire money to my landlord, the transaction will be canceled. Spent an hour on the phone to get help. Even the manager, Juanita, I spoke with was unconcerned that I am upset and plan to go to another bank.


key: chroma:document
string_value:
I have been banking with Chase for a couple of months. Five months ago, they closed my account due to a bitcoin transaction I made and until now, they haven’t sent me a check to withdraw the rest of the money I had on my account after they closed it. It’s very frustrating and I don’t even know when they mail it, I even doubt if they will.


key: chroma:document
string_value:
I have been with Chase two years as loyal customer. Recently I was scammed. It’s going on 3 weeks calling back n forth with claims. Today I was informed they can’t help me with transactions I never authorized. I was scammed. Did a police report. Kept all records to show I’m being scammed. The supervisor Jessica I talked to was rude, uncaring of my situation and rushed me off the phone. I’m seeking legal action now. I wouldn’t recommend this bank to anyone. Not only was the help not there I had my hard earned paycheck go into negative.


key: chroma:document
string_value:
They sent me a bonus offer for a new a/c. I sent a significant sum upon opening which they took/deposited. About a month later, I tried to go online to complete my qualifying activities for the bonus & got a message my a/c was suspended. No other communication from the bank before that. After 30 minutes on hold (they offer no chat), I was told I had to go to a branch to verify my identity. I told the rep: #1) They verified my identity w/ my driver's license in the application they approved.


key: chroma:document
string_value:
Chase shut my account down after getting my back unemployment checks. A department, in some middle eastern country has decided that they no longer want me as a customer, but refuses to give any warning or explanation. They have over $10,000 of mine and are holding it until they make a decision on what they owe me. I’ve been waiting for these back payments for so long and owe tons of money in back bills. I have children who needed school supplies and food, etc. Now it’s just frozen somewhere? Do not bank here! These people are crooks. I seriously can not believe I am going through this!


key: chroma:document
string_value:
After depositing a valid check, they make the customer wait over 10 days for the funds to be available in the account. This is very bad business that Chase includes on their disclosure, and it should be considered fraud.


key: chroma:document
string_value:
My retired Aunt opened an account some time in 2015 where her social security income is to be automatically credited. She put me as her and/or in the account and not her husband or daughter as she wanted to keep her income and savings to herself. Very recently, she called to tell me that Chase divulged her savings information to her husband. Chase put it in a consolidated/summary statement being sent to her husband. How can this happen when the husband is not in my Aunt’s account?!


key: chroma:document
string_value:
Here’s the deal, I open my account in Philadelphia. I came back home after the company I worked for, check bounced. I canceled my first card. I re-ordered a second card. I did not wait for my second card because I needed to help people in hurricane Laura. I just found out today that they canceled my account for no reason whatsoever. The guy over the phone said he has nothing In his notes. All while being I have tried reaching out to them multiple times. The one time I did call I was on hold for an hour. The guy talk really fast, I responded, he may not of heard me, and then he just hung up. Also they have a terrible system because I cannot log into my account to read these messages, with just my account number, I needed my new debit card as well.


key: chroma:document
string_value:
I've had it with the lazy, selfish, disrespectful customer service on the part of these young tellers that Chase hires. They can send them back from where they came. They don't deserve what's been handed to them.


key: chroma:document
string_value:
Ok so I put money into MY account with a check through the option to tank a picture of both from and back, and usually when I do so, within 24 hours I get the money and can buy things. But NO Chase Bank decided they were gonna just hold onto my money for 4 additional days, which I decided wasn't a big deal. Then the hold expired and now it's saying I have to wait another additional 5 days before I can get my god damn money, so I am very upset with their performance as a bank. I tried calling, and the first time I got put on hold for an hour, the second time I got a faster reply, but the person I spoke to was not helpful at all. On the first call I got to someone, they tried to contact the other bank and then they hung up on me. What kind of bank hangs up on its customers?


key: chroma:document
string_value:
No purchases made from Amazon since June. Charged for Prime and purchases I didn't order. Chase bank is the bank associated with my Amazon account. Bills from Chase in July and August for fraud purchases plus service charges and interest. When I call Chase the customer service representative sounds robotic, can't decipher what they're saying. Got transferred to another rep, same problem. Trying to cancel account with Amazon. Won't allow it. Account locked. Collection letter from Chase collection department. Called them for clarification, transferred back to the bank section. Couldn't clearly hear the rep. Frustrated, no satisfaction from Amazon or Chase.


key: chroma:document
string_value:
On June 5th, 2020, Chase Bank froze the checking account I've held with them since 1999, containing over $7,700. I was told over the phone that I could never again be a Chase customer and that my account would be officially closed on 6/18 and a check would be mailed on 6/19. I was told I would not get an answer from anyone at Chase as to why. That day, I began contact a Relationship Banker, at a local branch. He was told the same thing over the phone. I waited until 6/24 and the check never came. However, the money was debited from my account on 6/18. When I called she said I never provided them with the documentation they requested, which the Relationship Banker confirmed they never requested. I was asked to provide a letter from unemployment stating my deposits were legit (I was unemployed at the time - in the middle of a pandemic).


key: chroma:document
string_value:
I've always received great customer service from Chase Bank until I filed a dispute on two charges from FedEx. I went to FedEx to have some items shipped to Canada. FedEx on Northern Ave and 91st Ave in Glendale AZ. They said yes, no problem, they'll box it and ship it for $267.78. My receipt says $267.78, but they split the charges on my card into $50.79 and $216.99 and returned the packages to me stating I can't ship these items to Canada. They boxed them, they said they could ship them, then returned them saying they could not.


key: chroma:document
string_value:
Chase Bank closed down my account and hasn't returned my funds. When I did phone calls with Chase Bank regarding this issue, they informed me that in roughly mid-July 2020, they closed down my Checking account. That close down occurred without my consent/approval. Furthermore, they refuse to explain to me why the close down occurred. They also refuse to confirm to me by when they will be returning my account funds to me (by e.g. mailing out the final check). Today is Aug 20 2020, and so far, they still have NOT returned my account funds to me. I read similar reviews here online on ConsumerAffairs.com website. I hope those reviewers have taken further action on this such as file a written complaint with places like:


key: chroma:document
string_value:
I wish I could give Chase zero stars. I have been trying to transfer funds from my Chase account to my Citibank account..Chase refuses to complete the transactions and has threatened to block my account if I continue trying. I have spoken to a number of people at Chase. Each one gives me a different version of the situation. My branch manager has tried to help me, thus far with no success. I am very upset and frustrated. It is my money and I should be able to transfer it to whichever bank I wish. This has never happened to me before with any bank.


key: chroma:document
string_value:
Everytime I tried to send money with Zelle they rejected the attempt and then locked me out of my online account. The first time it took three hours waiting on the phone, 1/2 hour each next 4 attempts.


key: chroma:document
string_value:
I want Chase to know the amount of value that Lindsay ** provides for the company in Las Vegas. Yesterday I went in with an idea to open a local bank account after relocating from out of state. I was immediately seated with Lindsay as there was an open time slot and she went through the process with me. I have been in a lot of financial institutions in the past and never have I been treated so well by a banker before.


key: chroma:document
string_value:
Worst service - 90% deterioration in customer service since 2019. I am Chase customer for over 20 years. I have multi-million dollar loans and business accounts with this bank. It is over 3 months since we opened our new company Uvilite account with Chase @ 8150 Sunset Blvd Los Angeles, Naleeka is the banker - and account is still not functional. It is continuously under review for different errors that bankers made filling out the information, confusing CFO and SEO of the company, etc. making sure address is not a P.O. which it is not. Next issue is that there are 4 company owners (at 20%+) and only 2 people on the account and it allegedly has to be all shareholders of over 20%! That is a complete lie. In between all these issues it took DAYS and WEEKS to get hold of bankers of that branch and our company is unable to function.


key: chroma:document
string_value:
Chase decided to freeze access to my Chase business banking account due to “suspicious activities.” I have been accessing the same account from my home in the USA with a permanent IP address, probably known to Chase security as a regular user. It is not as if I logged into Chase.com from a foreign country or a VPN. I can understand the bank’s security concerns. It may be something I did that the Chase software didn’t like, but if the bank implemented a lock-down, it should allow customers to call in to unfreeze their online access. However, Chase decides to be cheap and blame it on Covid19 not to staff anyone who could unfreeze my account.


key: chroma:document
string_value:
At Chase Northbrook IL, they do not know what a letter of credit is. It’s a provincial bank, might as well be in a village in Mongolia... When I needed a letter of credit to be presented overseas on a measly amount of $5,000, all hell broke loose. They needed an “expert” from the big global branch of Park Ridge (yes that’s true) to “guide me” and assist me. He needed the help of another “senior” adviser from the worldly state of Texas to look into it.


key: chroma:document
string_value:
I opened an account on the 24 of July and dropped 1000 into it. On the 27th they suspended the account without saying a word. On the 30th I tried to go into the account only to be told I was suspended. So I make a trip to town to ask the banker what's up, and of course he can't tell me a thing. Says I need to call some number. So I call and they say they are fraud but since the account is being closed they can't say anything. I go back in the next day to try and get my money and the banker says they'll send it to me. I've tried numerous times to get in contact to find where my money is but no one can find me in the system. So I guess I'm out a grand.


key: chroma:document
string_value:
The branch I go to is very nice and staff is professional but I feel some of the staff could do a better job educating me about finances and how money works. The app has been very convenient although it doesn't always work well for me. The website is very easy to use and has great resources.


key: chroma:document
string_value:
I have had nothing but the finest of service, and consideration from Chase. They answer all my needs forthwith, and never ask insidious questions! Every one there is always dedicated to making the client at home, and an important part of the banks existence.


key: chroma:document
string_value:
I have had Chase four years now and I love it! They are super easy to use and very low fees. They're also nationwide so I can find a branch anytime I need them on vacation. I will be a customer for a long time!


key: chroma:document
string_value:
As a veteran and senior citizen, Chase has gone above and beyond to offer vets services that would normally cost for free. Excellent customer service and they call you by name when you visit a branch. Always available to answer any questions and their response time to respond is extremely fast. They took care of a couple of issues I had immediately and I didn't have to do a thing. They took care of all of it for me.


key: chroma:document
string_value:
I have been with them for years. They have always taken good care of me. Anytime I have had an issue they are quick to assist. Their phone support is also great. It is nice to actually talk to Americans.


key: chroma:document
string_value:
In July of 2020 I was the victim of identity theft that resulted in fraudulent activity on my personal checking and savings account that I had with Chase Bank in Houston Texas. Upon discovering this I immediately contacted Chase Bank and reported the incident to their fraud department. My accounts were frozen by Chase which was understandable. A couple of days after reporting the incident Chase notified me that my accounts were closed and they had taken about 15,000.00 in funds and frozen them. Four weeks later they still have my money and I can not get the local branch manager to return my calls.


key: chroma:document
string_value:
When I got on the call with someone she was very rude. She asked for my name and I gave it to her and then ask me what I needed and I told her. Then she said, "Can you hear me?" and I said yes then she put me on hold and I was waiting and then I got hung up on...


key: chroma:document
string_value:
Chase Bank tellers are always friendly. The customer service is always on point. When we go into the branches people always greet us and offer us refreshments. The financial advisors always are informative and great at what they do. Whenever there has been a financial issue like fraud Chase Bank has always fixed it before I even knew it was happening. As much as I don't like banks. I do like Chase Bank. I plan to keep a lot of my finances with this bank for a long time.


key: chroma:document
string_value:
I really like that Chase was one of the first banks in my area that took the pandemic seriously and had strict Covid 19 protocols. As far as my accounts are concerned I have had them for a long time and they are free of fees with some extra perks, so that is great.


key: chroma:document
string_value:
I love their app and how easy it is to navigate banking through them. I also love how easy it is to put a travel notification on them. They are also very proactive and lets me know if my card is compromised. Wire transfers internationally is extremely easy.


key: chroma:document
string_value:
Serves all my checking, deposit, withdrawal and transfer needs efficiently. I have been with them for years and have never had a problem with them. Extremely satisfied with their professionalism and service.


key: chroma:document
string_value:
I have always had a good experience with the employees, very helpful and courteous. The banks are always clean and neat. There has never been a mistake with any of my accounts. In the past I have used other big name banks and was never completely satisfied with them.


key: chroma:document
string_value:
I have had account for 17 years and every year I am suffering. Many issues; last one is I set up monthly payment for my gardener 2 years ago, now I don't have the gardener any more but still online payment every month pays him. I can't find him on the website to stop the payment. Called 17 times the customer services and each time they telling me but no help; they told me 1. "You have also business account and this needs to be handle with them," I said, "This is a personal account not business" but they transfer me to a department that closed!


key: chroma:document
string_value:
I have more than 5 years with this bank and the service is great and they always improved it. Better banking online with a lot of branch offices to visit, and the customer service by the phone always answer your question.


key: chroma:document
string_value:
Never have had anything but assistance from customer service. I especially appreciated the free notarizing service. They are always very friendly. Online deposits and banking are very convenient and work well during these Covid -19 times.


key: chroma:document
string_value:
Because I’m not rich they treat me like a peasant and hold and freeze my money whenever they want to. I do not recommend Chase and in fact want to say that PayPal and cash app are simply amazing and do the same thing Chase does.


key: chroma:document
string_value:
Horrible bank. It’s time for me to switch. I Couldn’t file a dispute because I use my account instead of my debit card. Which is the same thing SMH. I did it before now they saying I can’t. I’m off to a different bank.


key: chroma:document
string_value:
Chase is an amazing bank with amazing customer service. They're always able to help and accommodating. I have had a few incidents with card fraud and security. They call me and alert me and text my phone to help me. And left me voicemails to let me know. So I been a customer for 7 yrs and will continue to use them for how good they are.


key: chroma:document
string_value:
Mama died 6 years ago, 50k usd was pooled to a Chase acct. after 6 years Chase bank refuses to engage with me and return funds, evil....diabolical...disgusting Bank!!! evil as evil can be even spent 4 hours of my holiday in NY to speak to a Samoan at the Ocukus. No one cares, no one f


key: chroma:document
string_value:
I applied online to open my new account. They did my credit check and approved without asking any documents for my address proof or anything else. Now after 2 days when I had more than $2K in my account they blocked my account and held my whole amount for no reason. I called them and I went to the Chase bank in-person as well but the end result was frustration and disappointment. The excuse given by bank was address proof was not verified. I am surprised why did not they ask me to get verify my address proof before approving me without asking any document, in fact my credit score came 30 points down while running credit check. When I brought all documents in-person in Bank they said I can open new account with them however previous account has been blocked and my money will come to my address by check. That is insane. They need to improve this system. Highly unprofessionalism.


key: chroma:document
string_value:
For the past 30 years we were with a large Canadian owned US bank chain which exemplified poor service in every respect. They required our physical presence in the bank to send bank wire funds from one bank to another, in general our services from small town banks decades ago far surpassed this chain. Two months ago we opened five family accounts at Chase and once or twice a week I am able to, on-line, wire funds internationally with minimal effort and no charges whatsoever. I have probably spoken with no less than 10 Chase bankers in the past two months and all are exceptional with knowledge, kindness and efficiency. I truly am still amazed that a bank as fine as Chase exists in today's world.


key: chroma:document
string_value:
I have banked with Chase since 1999. I have their military account which charges no fees for anything, even certified funds drafts. I also have 3 of their credit card products. Customer service is amazing, they have made appointments for me for free notarization and professional financial services. Now that I'm an attorney I'll be opening an IOLTA account with them as well. I will never leave Chase Bank.


key: chroma:document
string_value:
I have banked with Chase for 20 years, always been happy with their service. Fees have gone up recently and I didn’t realize I was being changed fees until I saw them come out of account online. I will continue to bank with them.


key: chroma:document
string_value:
It is impossible to do any serious business when banking with Chase! We have had personal checking and saving with them since 2012 and if we were to do any serious business (like paying a contractor), we would be stuck and not able to get to our own funds. Our dilemma is that we moved from California to Alabama, where there are no Chase branches. In order to get to any substantial amounts of money from our checking account, we have to use Zelle to send funds from Chase to our local bank account. This should be an easy enough task to complete, right? Wrong!


key: chroma:document
string_value:
Too much time for basic things. Too many questions from different people. Do not like having to talk to someone who is in a different country. They say something that you can't understand and then get mad at you for not understanding them. Let's get back to US people helping you and stop transferring you all over the globe and having to explain what the problem is many many times???.


key: chroma:document
string_value:
Chase provides me with all-in-one banking. There are no fees. I sometimes get wire transfers from other countries and not problems, unlike my previous bank. JP Morgan Chase is where I do investing and everything is on the same online banking page. They also offer free financial advice when investing and this has helped us to put most of our money into various FDIC insured investments. The credit card that I have with them earns me another $2,500 or so per year in cash-back. Great bank


key: chroma:document
string_value:
I would like people to know how easy this bank has made it to get through this difficult time. I was able to suspend my payments online with no difficulty. They have allowed me to suspend payment through Sept. with no penalty.  It has been so helpful to not have to worry about this with everything else going on right now. I have to say I was not expecting the ease with which this was done. I neglected to turn off auto pay and they even returned the money to my acct. I am thankful for the handling of all of this. More than fair.


key: chroma:document
string_value:
I've only had a loan and credit card with Chase, never any issues. Customer service has been helpful and I feel they could be reached at all hours which works out well for me because I'm located in a different time zone. I like their mobile/online. I can do nearly all my banking thru there without having to call someone. I can see statements, redeem credit card points for rewards, contact customer service thru email, view balances and transactions etc. Can't complain, I wish they would open a branch in Hawaii.


key: chroma:document
string_value:
Chase Bank has been great, awesome customers service, no crazy fees, open account from app, bonus when you line up direct deposit for the first time within 60 days, I’m completely satisfied with Chase Bank.


key: chroma:document
string_value:
Chase Bank is good just there had a bank where I live. But now they don't. I have to drive far to get to one of their banks. Other than that they are okay. Also they really need to get rid of bank fees when you don't have a lot of money. Fees should only be for account that have $500 or better!


key: chroma:document
string_value:
Very easy to use the website. Staff in my local branch Is great. Very helpful and polite. Phone service pretty quick. They do not charge for an attorney trust account. I have 5 accounts. I find it easy to move between the accounts. They let you take more cash out of the ATMs than my other banks and to choose the bills you want. I have been with Chase for about 10 years.


key: chroma:document
string_value:
Too corporate, not enough personal service. I used to know all the bank employees by name and they used to care more about the individual. Now, they seem to want you in and out as soon as possible.


key: chroma:document
string_value:
I’ve been banking with Chase for 6 years and when I needed help the most they failed me and said there was nothing they could do for me. I had all the proof they needed and including the police report number and talked to 3 different people and all of them said there’s nothing they could do for me. I will never recommend them to anyone. You want to bank with someone that you can trust and be there for you and help you, I recommend Bank of America. The fact that another bank is telling me that what Chase is doing is wrong says a lot!


key: chroma:document
string_value:
I have a Chase Business Checking account. I recently added my accountant as a "read-only" user on my account to be able to do bookkeeping each month. As part of the user management process online it asked me if I wanted to add an approval process for any transfers on the account. I assumed it meant me approving before he could transfer anything just as a fail-safe but it meant in general any transfers, including any I initiated would need to be approved by another party. I called the customer service number provided on that same authorized user screen to immediately cancel when I realized and then customer service transferred me to digital banking. 


key: chroma:document
string_value:
During Covid19 shelter in-place, I’ve sold one of my properties, and decided to open a new account with a bank that’s got a local branch. My old bank is 4 hours away. I’ve transferred/wired in a couple of deposits from my other bank, because how else you are suppose to do during this time... Anyway, Chase accepted the transfer money and then sent me a letter informing me that they will close my account and I’ll need to contact them ASAP... I did that and spend 15 minutes answering all kind of person info, and was abruptly told they have to close my account and I am to expect a check in mail with my balance in 5-7 days. I was shocked because I have near 800 credit score and great financial standings for the past 30 years... But I was really offended by Chase being so invasive and cryptic for unknown reason to close my accounts... So I was fine with their decision...


key: chroma:document
string_value:
Bought out my lease, Chase only accepts paper checks, no electronic transfer. Five days after receiving check via snail mail, chase has still not processed the payment. This means that the title for my car, even though paid off in full is not expected to be delivered to me, again using snail mail, for at least another 5 to 7 business days. 


key: chroma:document
string_value:
I have had Chase Checking for 10 years at least... I open a savings account Approx. early June 2020 - which Chase bank accepted at 1st $18,000 & mid -june - was approx. $15,000... Chase close my checking due to UNKNOWN 3rd party checking deposit & Keep half of My Chase SAVINGS Account due to none accept unknown chase checking and will not give back my Chase Savings Account money (approx. $7,5xx.00).


key: chroma:document
string_value:
I have had a 100% payment history for years. I had a credit limit of $4000 with Chase Bank. I paid off my account in full over $3000 and they repaid my loyalty by reducing my credit limit from $4000 to $500!!!! I have a credit score of 762!!! WTF!!! This bank is absolutely not worth doing ANY business with. I will never again!!!!


key: chroma:document
string_value:
My business received a loan from Small Business Administration and they direct deposited into one of my Chase accounts. Chase has a block on this account and all my accounts preventing us from using the funds or even funds in accounts prior to loan deposit. So as many of us go through the struggles we face Chase is screwing with our money (NOT THEIRS ). 6 representatives from bankers to managers and a week later and still no resolve. Spoke with SBA and they don’t understand why the hold. Don’t know who made chase a god. I only know one true GOD and his name isn’t JP Morgan.


key: chroma:document
string_value:
So I opened a checking account with Chase last Thursday. I received a wire deposit the following Tuesday but I’m unable to send money deposit money or anything else with the account. Next day I go up to the bank and they give me a 1800 number to call and the representative tells me that the account is not ending closure and that I would need to go back up to the bank to verify myself. Not informing me that amid the virus, you have to schedule a meeting online. 


key: chroma:document
string_value:
Was considering refinancing my mortgage since interest rate was at all time lows. I decided to apply with Chase Bank for a refinance loan since, I was already a Customer for over 10 years. Got connected with the office in Phoenix Arizona. Now with a credit score of over 800 from all 3 credit bureau. I expedited all requirements but was continuously being challenge to meet other requirements. I thought something did not smell right. I keep asking, "When were these rules changed?" The person I spoke with said, "The changes were just made like just now." I asked if I could see the documentation with the changes and was told they are for internal use only and could not be shared..So I asked 'does this have something to with my race.' This person minimize me and left me feeling so deflated and, went off saying I was pulling the race card and told me that I basically have no rights and that my application was denied.


key: chroma:document
string_value:
My elderly parents wanted to open an account, I went twice before to find out what was needed. They didn’t open the account and they didn’t give me the right information on what I need to bring. This is after I had told them of my parents age and my dad is bedridden. I went another bank and was treated with dignity and managed to open a bank account with no problems. Also the option of opening a bank account online and earning 200$ as they advertised didn’t work. It failed to process three applications. When I went in the bank they were incredibly uncooperative and didn’t want to help me to figure out the issue which is when I decided not to open a account with them. Pathetic terrible service.


key: chroma:document
string_value:
So I just opened a Chase account 3 weeks ago. Put money on it the next day. When my direct deposit hit yesterday, it's showing pending until today. I went to the bank to withdraw money because I haven't received my pin number for my debit and they were asking me for my business license. First off, I opened a personal checking account and why am I being asked to provide business license? I can't even use my own money that I worked hard for because they're insisting I show proof of my business. This is **.


key: chroma:document
string_value:
So I opened a checking and a savings account with Chase on June 8th, 2020. I had been let go from my job and had taken the whole of my 403b retirement account with me - thousands of dollars. I deposited it into the savings. I deposited 2 other checks into new check account, equaling about 2k. This was a Thursday. On Sunday, I set up the app, password and all that wanting to see if checks had posted and all is good. Immediately it says my account is suspended. WTF? I wait till Monday morn and call branch/personal banker who set up my account. He looks into it and can not find out reason why, but says that yes indeed the account has been closed. Great, I go to bank to cash out - they give me the money for the 2k, but say they can’t cash the larger check yet, as they need to wait on verification. Ok seems reasonable, I wait. And wait. And wait.


key: chroma:document
string_value:
I had problem with Zelle, called Chase customer service. 1st representative said she will need to transfer me to online department; waited for 10 minutes, a guy answer. As soon as I told him I had problem with Zelle, instead of asking what the problem was, he just transfer me AGAIN... I waited for over an hour only to find out that he had transferred me fraud department. Of course they can't help me there, so now I am being transferred again... Another 30 minutes in and I am still waiting. I have been a loyal Chase customer for almost 20 years because of their known good customer services. Last year, I canceled all my credit cards with Chase because of their rude representative, this time I think I will be closing both my checking and savings account and leave for good.


key: chroma:document
string_value:
Chase you invest trade between 9:30am to 4:00pm but still proceeded to sell my stock after I cancelled a sell order prior to trading hour. I noticed my stock gone and a large amount of funds in my account which was obviously an error so I called to have this rectified. They adjusted the amount of money but left my stock sold although I specifically told them I didn't want to sell my stock.


key: chroma:document
string_value:
I no longer bank with Chase bank and have not for 5 years. Somehow my old checking account number still remained in the IDES site so my benefits went to this closed account, Chase charges off a old balance of $10 and then send the check balance to a old address. I had to get a stop payment form notarized, return it to the bank and the check will be reissued. I decided to follow up just to verify so I go into the bank and now being told the check is on an 30 day hold? Why? No one in the last 2 day can explain this to me all the way to the executive corporate office. Why is a check issues from the state of Illinois funds cashed them deposited into your banking facility, then reissue FROM your banking facility places on hold????


key: chroma:document
string_value:
Putting this out there to see if anyone else has experienced the same problem with Chase. My primary checking account is with another bank. Chase is a secondary checking account I have from which automated payments go to pay my Chase credit cards. I have my employer divert 10% of my paychecks to the Chase checking account automatically every two weeks. Why is it that direct deposits are credited sometimes 1 or 2 days before payday by my primary bank and it takes Chase 2 to 3 days after payday to show deposits? 


key: chroma:document
string_value:
I have been a Chase commercial and personal banking customer for approx 40 years + in the Woodbury NY Branch. I have always been treated with professional respect and courtesy and in particular the current team and manager (Ramen **) have been extra considerate during the Pandemic crisis. The team is personal and caring. They have always advised me to the best route to follow in with my banking options, always considering what is the best priority for me and my business. I appreciate Chase's dedication to my banking needs and community here in Woodbury NY.


key: chroma:document
string_value:
Where do I begin?! Chase is the worst bank to ever bank with! They are forcing me to show proof of business in order for them to unrestrict my account. Is this even legal?!! I am highly disappointed! Please please AVOID Chase Bank!!!!


key: chroma:document
string_value:
Deposited money on hold for no reason, they can not tell why, for how long, they claim they can have money on hold for a month and more if needed, when asked to prove, it took 30 min for 2 bankers to locate the printed paper which says they can legally hold money for 7 days....Calling customer service for the last 3 hours, they start conversation and drop the calls....I am taking my business somewhere else. This is worst customer service I have ever experienced.


key: chroma:document
string_value:
I have held a Chase account for over 20 years. Today I will close it. The employees at 7675 Sawmill Rd Dublin Ohio were overtly rude and disgusting to an elderly customer in front of me. I had to intervene due to the lady starting to cry. The branch manager was not accommodating and told the lady Chase does not need here she needs Chase. Taking my banking needs to Huntington.


key: chroma:document
string_value:
In April of 2020, I had a fraudulent charge made on my account. I contacted Chase immediately and canceled the Card and had new Cards issued with a new account number. They removed the charge and said they would investigate. I have now received notice that their Fraud department has finished their investigation and that I am responsible for the Charge because I benefited from it? They declined to tell me how I benefited from a purchase that I did not make at a store I have never been in, in a City I haven't been to in over a decade that is 200 miles from where I live. I have been robbed of $107.17 and have no recourse. I will never do business with Chase again, their Customer service is rude and insinuated that I was lying. They say their Card has a chip and they have safeguards in place to prevent this, BUT BE AWARE, THEY DON'T WORK!


key: chroma:document
string_value:
I tried to add a phone, and accessories to my existing Verizon account, however, my debit card won't go through. I have thousands of dollars in the account, but couldn't make a $200.00 purchase. I spent two days, several phone #'s, and two locations trying to make this payment. It would not go through on day one, but day 2 it did, which cost me more money. I tried several times to file a complaint directly with the bank, yet I am told I could only file a complaint on Twitter. I had to air my dirty laundry on Twitter, and still nothing from my bank. I was also told by one member of fraud support that it was not Chase bank fault, it was Visa. I want to close my account, but the branches are not open. What can I do?


key: chroma:document
string_value:
Chase is the absolute worst bank to bank with. As a customer you are not allowed to know all the devious things they are doing to you and your account and your money. The only way you find out is by accident. They try everything they can to destroy your life without a care. And please whatever you do.... Do not ever set up any direct deposits to any of your accounts. They cannot be trusted. They really think they are God.


key: chroma:document
string_value:
I received an offer in January to receive up to $350 towards opening a business checking account. I opened an account for my new business on February 22nd IN PERSON at a local branch. The manager showed me the offer was input into the system. The terms were to keep a minimum balance in the account for 90 days, and the funds would automatically be deposited. I did my initial deposit online, as she had a line of people waiting. I did the deposit the following week of the minimum amount, and have had a higher balance the entire time. 


key: chroma:document
string_value:
I went in to start a account and their employee smelled of **. Chad ** called it in and since I didn't have a account number because I left and went to Huntington they won't do anything about it so I will never do business with Chase Bank.


key: chroma:document
string_value:
I have been having problems with my card lately because I am in the process of moving and updating my address. JR was the best customer service representative I have dealt with, he was quick and easy to talk to. He was fast getting to what the main problem was and finding the solution. He reassured me that my information would update immediately after we ended the call. Thank you again for your help, and keep up the great work!!!


key: chroma:document
string_value:
I have been a Chase customer for over 5 years as well as a customer for other banks throughout the years. From my experience with many different banks, Chase is by far the best. From the friendly and helpful customer service, to the no-fee accounts, to the ease of access on their app... Everything about Chase is so wonderful. They want their people to be happy and feel secure-you can tell by the way they go above and beyond to make sure their customers are satisfied. Friendly, fast, efficient, secure & understanding - those are the words I would use to describe Chase banks employees and Chase Bank as a whole. HIGHLY RECOMMEND.


key: chroma:document
string_value:
I opened an estate account, and a month or so after I open the account I received a letter from the bank indicating that I needed to contact them or the account would be closed. I called both numbers on the letter as I was instructed and no one had a clue what the letter was about, my account had not been flagged in any way to indicate that there was a problem. I called the numbers on the letter, I called the branch where I opened the account, I called two other branches. They all said the same thing, that everything was fine, not to worry. Then I get up this morning and my account has been closed and I have no idea where the money is. Even today no one seems to know what happened and the bank where I open the account offered no apologies for my headache. They finally admitted there were some problems with how the account was opened by their bank manager. I plan to close all of my Chase accounts as quickly as possible.


key: chroma:document
string_value:
I was unfortunately a victim of a scammer who took $500 away from me. He did it through two Venmo charges (One of $200 and another of $300). I first called Venmo and they said they don't refund charges and that I would have to contact my bank. I called Chase and I was able to remove the $200 Venmo charge. I asked if I could get the $300 charge erased and they said that they couldn't do it because it was not yet pending on the account. I called in the next day when it was pending on the account and, much to my disappointment, the representative said that it should have been done yesterday with the first representative and that I was given bad information by that representative leaving me SOL. 


key: chroma:document
string_value:
I just opened an account because my partner wanted to put in deposits for me. Ever since opening the account I had issues with deposits and my account kept getting locked. Then when I tried to send money to a friend is locked up several times. The second deposit I was expecting, they locked my account and then decided to close it and apparently don’t want to bank with me. I asked what the reason was but it remains “internal”. It was my account with my money and I have the right to know why they closed it. I spent more time calling them and waiting to get a customer service person than banking with them. Absolute waste of time! I will never try to bank with them again. They need to do a. Thorough check before deciding to do this. But they have enough customers so they probably don’t care. DON’T WASTE YOUR TIME!


key: chroma:document
string_value:
I have banked with them for 20 years. Two days ago, I could not log into my accounts. I called & they told me that they were ending their relationship with me and that my accounts were under review. I don’t have a criminal background & can’t imagine why they did this, especially when so many people are financially vulnerable right now. I don’t know when (or if) I will get my (my children‘s) money back because they say they don’t have to give me any information. How is this legal? I don’t expect much from banks & private companies, but it’s really unbelievable what they’ll pull when the world is distracted by pandemic & protests.


key: chroma:document
string_value:
I need to add my husband to my account. I called ahead of time, I was told that they close at 4 pm and I should be sure to get there by 3:30 pm. Got there at 3:20 pm and was turned away! He was rude too!


key: chroma:document
string_value:
PLEASE SHARE THIS ON YOUR PAGE!!!! Today I experienced the MOST messed up situation with CHASE BANK. I've literally spent most of my day dealing with them about "MY MONEY". They put restrictions on my account yesterday because they said there was "suspicious activity". I called the fraud department to clear things up this morning and they notified me that they were closing our account (well over 5 years old) and that I wouldn't have access to my funds until 10 days once the account officially closes and then they'll send me a cashier's check with all of our money that's currently being held in the account. Now mind you our account don't ever be in the negative, we've NEVER done ANYTHING fraudulent, we've been banking with them for years. 


key: chroma:document
string_value:
Do Not Bank With Chase. They will not protect your money, they will not care about their customers' time and money, I bought an item from a company, returned the item and did not get my money from company back. I disputed the charge with chase, showed chase proof I returned it With email confirmation that business received it and business claimed chase still has funds from dispute but never gave me my refund? Chase does not care about customers. They will not have your back even with clear proof of transaction dispute. Do not trust them with your money.


key: chroma:document
string_value:
I just open an account with Chase. I did it online because I don't have the possibility to get to a branch safely. I did a direct transfer from work and I wanted to see if it was transferred this morning. Unfortunately, I got locked out of the website. I called (starting at 7:15am), got disconnected, called back waited then got on the phone with customer service who transferred me to fraud who then transferred me to website... I waited. That person then transferred me to another person after waiting nearly an hour (around 10:15am). The new employee was confused as why I was transferred to her. She did not take the time to guide me and basically hung up on me!!! Worst service I got so far from a Bank.


key: chroma:document
string_value:
TERRIBLE BANK, SO DISAPPOINTED. I’m for about 14-15 years with Chase. Every Friday we have direct deposits. Sometimes more often. All these years we are banking and if we don’t have enough money Chase covered for us and of course they charged $34 overdraft fee. All of the sudden (approx month ago) Chase Bank or whomever in charge decided to return my scheduled payments and they charge me $34 and on top of everything I’m getting charged from merchant additional. This is happened on Thursday (yesterday) and my direct deposit was there after midnight, Chase Bank find the way to help their customers in this Pandemic situation and economic disaster to help their customers in the way to take our money penalizing us in every possible way. 


key: chroma:document
string_value:
We have been a loyal customer of Chase Bank for over 12 years. My husband and I have 3 joint accounts with them. They recently canceled and locked us out of our accounts with them for an unknown (to us) reason. We are also banned for life from Chase Bank. My husband spent 8 hours on the phone, plus visiting our home branch trying to find out why this happened. They told us they don’t need a reason and would not tell us a reason. He talked to every level, ending up with the executives of the company. The executives told him again, they don’t need a reason and hung up on him. We are both on unemployment because of the pandemic and this is delaying our unemployment benefits. I don’t know when we will be able to get that much needed money. We are also not able to contact the unemployment department because of the pandemic. They should not be able to do this to anyone, especially now.


key: chroma:document
string_value:
My mother has been a customer of Chase for 43 years, through several name changes, and she looked online at her account and could not find her savings account. Due to COVID 19 the hours have changed so we called her local bank at 9:30 am CST and it told us to call back later, I'm assuming because no one is there, but the recording gave another number to call. So we did and someone finally came on the line, and we asked her where my mom's savings account went. She said there had been no transactions on it in 90 days...so it was closed! Now...is March 90 days from May..NO. She had transactions in March and they did not get her permission to close the account! I do not recall the lady's name, but she really should not be answering the phone, because she is very monotoned and very uncaring. So now banks can just close an account without permission from the customer, or is it just Chase Bank that does this?


key: chroma:document
string_value:
Chase Bank has allowed my ex to file a fraudulent claim against my account! Stating anything he sent me Through Zelle is fraud when it was not!! They have now frozen my account and I have bills that are now late and rent coming soon! I can’t even get my check that is directly deposited! Every time I call the fraud dept for help or to give evidence that I in fact did NOT steal any money they say they cannot help me!! I do not know what to do, I am a single mom fighting to stay afloat here and I cannot believe a bank would allow this to happen!!


key: chroma:document
string_value:
I applied for a $100K mortgage. They charged me $500 deposit for the application. When I decided not to proceed with the mortgage due changes in my income position results from the shut down of our economy due to the covid 19 virus. Normally a lender will charge for the credit check, usually less than $50.00. But they kept my deposit of $500.00. This is a lot of money for anyone when not going through with a loan. The process had only been a week old when I discontinued. I am a bank and credit card customer and I think this is a case of userly and abuse of services. $500.00 is a lot of money for me and anybody else, especially at this time of the pandemic.


key: chroma:document
string_value:
I visited the Chase branch in Bloomingdale, Illinois at Gary Avenue and Schick Road, today Friday, May 22nd. I got in line at 3:30 pm and finally got to the teller window at 4:03 pm with the teller informing me that they were closed after I waited in line in my car for one half hour and she refused to handle my simple transaction. There were five cars behind me with ALL of us arriving before 4:00 pm your closing time, I can only assume she would not assist them either. How could Chase be so insensitive to their customers. Why can't they put a cone in the drive up stating no more customers. I am deeply disturbed at the bank's insensitivity and uncaring attitude to their customers. I waited and then was refused service. Why was I not told when I took my place in line that I would not be taken care of. I wish you could be honest with your customers and let us know when you will not service them.


key: chroma:document
string_value:
I opened my checking and savings account online. I made the 100 USD transactions first to make sure bank account is properly linked to my current one. Then I called Chase Rep to ask how I should make 15K transaction and I made it the way recommended. I suddenly get a notification that my account is closed because transaction doesn't follow history pattern. More weird was that customer representative said that I have done nothing wrong but it is what it is.


key: chroma:document
string_value:
On Friday, May 15, 2020 I was scammed and immediately called the Chase Fraud Department to notify them and freeze my Debit Card. I was placed on hold for more than 30 minutes. I hung up and tried again and after a 20 minute hold I terminated the call and drove to my Chase branch on Commercial Boulevard in Tamarac where I was told that they could do nothing to assist me and I had to report it by telephone to the Fraud Department. 


key: chroma:document
string_value:
I have been with Chase for over 20 years and requested a credit to be mailed out to me. They told me it would take 7-10 business days. I called at least 4 times to check on my credit being sent out and all times the reps told me it was being worked on. So after almost 3 weeks I called for an update only to be told my credit was never initiated! The rep James said he would start it and offered me to charge stuff on the card! That’s not what I asked for. I want my refund. So I asked to speak to a manager, to which he claimed none was available and I was on hold over 15 minutes, then on hold another 10 minutes with him. Finally he said I could receive a call back but it would take 15-30 for a manager to contact me???? So I suggested to hold. 


key: chroma:document
string_value:
I have been with Chase Bank for a couple years and I am 100% dissatisfied with the level of "customer service" they provide and my overall banking experience. Within the past year, I have had nothing but duplicate charges and unauthorized charges on my account and it's nearly impossible to get it corrected without jumping through a ton of hoops. Chase bank does not have my best interest in mind nor do they care about the safety of my funds as they contentiously allow duplicate charges to occur. Regarding the customer service, completely awful! Every time I call in, I have to repeat myself multiple times and be COLD TRANSFERRED from department to department.. to try to resolve issues.


key: chroma:document
string_value:
We are a small business that has Used JP Morgan Chase Bank since 2012. We funnel approx. 1.4 million in sales annually through Chase. On the first week we were able to apply for the Payroll Protection Plan we did so. The system was set up so that you could not contact anyone in regards to your loan but had to wait for a response after 4 weeks we were denied. So we reapplied at a small bank and had our money in 2 days. This Bank does not care about the small guy so beware. But for us we are gone and will not go back and will encourage everyone we come into contact with to not use them.


key: chroma:document
string_value:
I have been dealing with Chase majority of my life until now. I had a overdraft of 219.03. When I got my stimulus check, also payroll check, the same day Chase decided to take it upon themselves to give me a credit for 30 days for my overdraft. Not letting me know what their plans were I thought that they just gave me a credit for the overdraft. A couple days later I got a message on my Chase app stating that Chase will deduct that 219.03 from my account in 30 days. I called and Chase gave me a credit of 34.00 on my overdraft refund. Now I just received a letter stating Chase will deduct 219.03 from my account on the 15th. I am very disappointed in chase, and I plan on moving on to another bank. Chase is not being honest, customer service is lacking, so Chase will take advantage of a situation without communication.


key: chroma:document
string_value:
I am a new, struggling small business who has my business accounts with Chase, yet I have not been able to submit my SBA PPP Application since last month. After waiting on phone meetings that never happened, I call tirelessly and am then told after reaching a Chase Rep that I cannot walk into a branch and that all applications have to be digitally submitted online. There is no link or any way possible to submit online once signing into my Chase accounts. HOW DARE CHASE BANK not accept the application at such a critical and devastating time after I've already had my brother hospitalized fighting for his life & lost my Dad to this COVID.


key: chroma:document
string_value:
I've been a customer of Chase for 6 years and expected that they would be set up for the PPP loan approval process. They denied my first application in round 1 because they said I hit a button on the application wrong (that I had foreign employees?). I know I didn't hit that wrong on the application but either way- they took 4 weeks to tell me. Oops first round of money ran out. I applied again just to find out I was denied because of of no proof even though I literally gave them every quarterly, W2, W3s and entire tax return from last year. Took them 4 more weeks to tell me I was denied. I turned around and opened an account at a local bank - approved in 1 day. I can't be the only one.


key: chroma:document
string_value:
On April 23rd, 2020 I tried to wire a vendor 4076.00. Due to an issue the wire would not go through. Therefore, I had to write the vendor a check in order to have my product delivered. For 10 days I have tried to have the 4076.00 Wire Chase has sitting in their account making money put back into my account. I have sent multiple secure messages, only to have me call numbers that told me that department is unable to assist me. I have now called 4 days in a row and held for over 1 hour each call to try to resolve this issue and get my funds (my money) put back in my account. Today I am on my second phone call. 1st was 1 hour and 5 minutes long to find out that I must be transferred to another number wire research department. Needless to say I still have not been refunded the unused wire money in the amount of 4076.00!!! Funds still on hold 5/6/2020.


key: chroma:document
string_value:
My Mom had dementia, she passed January 2020. Her SS money was deposited into my account in February. Chase won’t release the money to me so I can pay SS or pay SS. SS is turning me over to collections. I quit my job to care for Mom because I didn’t want her going to a nursing home. I don’t have an extra $1200 laying around.


key: chroma:document
string_value:
Even during the pause caused by COVID19, we are being charged interest on the credit card, and so "generously" given the option to defer payments. By being forced to pay interest instead of putting the money towards the debt, the payer gets in deeper debt. But the banks get to make their money, and even more so, while wearing a mask of kindness. Please, if you have a heart, stop charging interest. Give us a chance to pay off our balances.


key: chroma:document
string_value:
I had an issue with my account, and sat on hold for 55 minutes waiting for assistance. When the lady answered I mentioned that it took too long, and she immediately got defensive. I explained that we can move on and I needed assistance and she kept going with my original complaint in how long it took. She actually, literally said she wouldn’t help me. I asked, “are you kidding???” And she said no. I asked for her name and she started laughing. So I called back, waited another hour, and got it taken care of.


key: chroma:document
string_value:
My business banked with Chase for three years. I had my corporate credit cards, a term loan, checking, savings and merchant processing with them. One by one they broke every promise they ever made. Helpful, nice people at the branch and my relationship manager were powerless to turn the tide on this patently criminal organization's determination to fleece anybody it can. Finally, with fleas crawling all over me I ran this dog out of my tent. good riddance!


key: chroma:document
string_value:
I have been banking with Chase over 5 months and have had over 5 thousand dollars in there. Banking now I have reported my claim twice with them and no satisfaction and they are not trying to give me my protection that they promised.


key: chroma:document
string_value:
Very many problems. Most recent my husband's check keeps getting put on hold. My bills are being denied. They put money in my account saying it was a credit. Now they're telling me that I have to pay it back and I can't ever get anyone on the phone that can help me.


key: chroma:document
string_value:
I’ve had my Chase checking and savings accounts for 3 years. Two weeks ago I was awarded a $2500 check from the settlement of a large class action lawsuit. I deposited the check into a Chase ATM around 8:30PM and the final screen indicated a 7-business-day hold on the funds (not optional at that point, or I never would have deposited it). I went into the branch the following day and addressed the hold, as well as another recent issue in which Chase had failed to correctly place a stop payment on my IRS autodrafts (as taxpayers are currently permitted to do until July 15th) and subsequently this resulted in an overdraft on my account; while in the branch I was treated with shocking disrespect, and basically I felt accused of trying to defraud the bank and the IRS. I left and called customer service, ultimately waiting on hold for over three hours. 


key: chroma:document
string_value:
Amazon Prime uses Chase as their credit card holder. This past month I used another credit card to pay for my purchases, but inadvertently sent an electronic payment for $1433.90 to Chase instead of to the other credit card from my bank. My balance with Chase was $0.00, and now I had a credit of $1433.90. When I realized the mistake, I called my bank who advised me to have Chase just electronically "reverse" this. I called Chase and was told that they would send a check in 7 to 10 days, plus delivery time and refused to electronically return the money to my bank. They were rude and extremely uncooperative. The person that I dealt with was Michael **. In this time where people are short money, this is very poor customer service. I will be cancelling my credit card as soon as I get my money back. This also does not reflect well on Amazon since they advertise this card.


key: chroma:document
string_value:
If you were thinking about opening a small business account (anything under $1m) Don’t think that you will receive anything except a computerized account. There is no banking relationship. They do not value you as a customer and they will put you at the back of every line. They will stall and send you on the runaround but you will never get any action upon your requests even when you go through the process they have (forms, online, etc). If you need a bank account that has moderate to high fees and you can access online, they are competent. Other than that STAY AWAY And go with one of your local business banks.


key: chroma:document
string_value:
We Provided all info needed they said we did not 21 days later while other banks call their customers and get the correct info! They are horrible people who give Money to friends and Big Clients. I opened this Business over 18 months ago after 33 years of working for someone. I cannot collect unemployment in NJ, It is a disgrace I am only asking for what I need not like Harvard, Ruth Chris, People with deep pockets. I have given my heart and soul to my employees and Chase Spits on You! Shame on You Chase Bank!!!!


key: chroma:document
string_value:
Compared to several other large banks, Chase has great personable customer service, easy to use and super convenient phone app, easily removed bounced account fees, many fraud protections and options available for any need.


key: chroma:document
string_value:
If I could give this company negative stars I would. My debit card was recently hacked, for the fourth time this year, this last time I had $1900 stolen from me and Chase has done nothing to get my money back. I’ve had to open a claim 3 separate times and they said they will no longer open my claim.


key: chroma:document
string_value:
I will try to keep this as short as possible! I have had mortgage with Chase for 15 years. I figured I would try to take advantage of the low rates. I reached out to Chase on December 12, 2019. The representative I got in touch with William **, said he could definitely help me out. Upfront I told him that I had gone through a divorce, had a bankruptcy and my house was in a Living trust. I said if this is a problem, don't waste my time or your time. He said "no problem"!!! I just need a fully refundable $500 retainer to proceed. I asked multiple times, if I don't qualify I will get my money back? YES, don't worry James. 


key: chroma:document
string_value:
Chase Bank blocked and closed my account nearly 2 weeks ago for NO REASON mid corona virus pandemic. I foolishly put all my money into this account and my last five checks. I'm literally struggling to feed my children. I had to visit the ER Sunday because I have no access to money for my blood pressure meds. All things I made chase aware of but they didnt care. Hold times are well over 2 hours each time they transfer you to a diff dept. The office of ceo supposed to returned my call. Name Sophie never did at this point. I have no clue what's going on with my thousands of dollars. Smh. I've never had a negative balance. I'm not the first person this has happened to. DO NOT BANK WITH CHASE OR INVEST ALL YOUR MONEY WITH THIS BANK. IF YOU DO BANK WITH THEM CHECK THE BANK REVIEWS ON GOOGLE FIRST.


key: chroma:document
string_value:
See the news for lawsuits filed against Chase for cheating customers out of their chance for a PPP loan under the CARES act. Chase promised to process loans on a timely basis. They prioritized larger loans so that they could make more commissions. My wife and I asked for less than $100k, but I am sure that requests for $10m were much more attractive to Chase for the commissions. Shameful.


key: chroma:document
string_value:
The government sent my stimulus check to my Chase Bank account and they told me they sent back but on the website it shows that it was deposited for this month but they said they closed my account and the government has not received my payment back. Can't get my money. I think they're lying to me holding my money because I had a negative balance $717 but my stimulus check was for $2,700. They were supposed to take the money out that I owed them I guess and put the rest of the money into an account that they had on file for me. They have three other accounts on file for me. Really frustrating can I pay my rent cuz I ain't got no money.


key: chroma:document
string_value:
The bank put a 10 day hold on a deposit, which cleared the other institution after 3 days and then - proceeded to charge 6 $34 overdraft fees and return. PAYMENT OF $240. When there was over $20000 in the account. The bank should be investigated, fined and made to explain their fraud and theft from a customer... Maybe that’s why their actual websites called chase sucks.org. Chase does suck, they are thieves and commit fraud and get away with it. Hope one day they are actually held accountable.


key: chroma:document
string_value:
I WOULD LIKE ALL BUSINESSES THAT HAD TO DEAL WITH CHASE BANK TO PLEASE WRITE TO CHANNEL 5 INVESTIGATES!! I have already done so, I applied for SBA loan on April 6th, I received my loan app. number on April 7th. I have talked to the bank twice and both times was told they are going through them sequentially in the order they were received. I believe they are giving the loans to big companies first. I only asked for 9600.00 to cover my payroll, I have an 800 and above credit rating and have no credit card debt, My loan should be real easy. For my company you just take line 31 of your tax form, divide by 12 and multiply by 2.5 and that is the amount I get. I feel Chase is doing this so they can make more money off these loans. Today is April 16th and still have not heard a word from Chase.


key: chroma:document
string_value:
So while so many Americans have been forced out of their jobs and unable to collect a paycheck, Chase is taking advantage and charging $12 a piece. Making money off of a pandemic is appalling. I am a substitute teacher. As schools closed, so did my source of income. I checked my bank account to see that Chase has implemented the $12 monthly charge if you do not have a direct deposit $500+. Obviously can't get a deposit so for Chase to charge me when I'm down and out is disgusting! I have contacted Chase and will be changing banks as soon as possible!!!


key: chroma:document
string_value:
This is my third time in this situation with Chase. A couple months ago I noticed my bank account would get to zero or get into overdraft after I've already checked my account which still had funds. I called many times asking why my transactions are rearranged. They give me the same answer "we put all deposits in before we deduct everything else". That worked a couple of times until now. 4/11 I put money in my account, 4/12 I took out $40 got change then placed $30 right back in, which I never got an email receipt for as requested. My statements show I put in the money on 4/11, deposited $30 then took out $40 the next day. I should've known something was off when I had $50 in my account and got two errors trying to sign in before withdrawing $20 yesterday. 


key: chroma:document
string_value:
After 8 months having both a checking and savings account, this bank decided to suddenly close my accounts without giving me any notification or reason for doing so. Went to purchase something using my Chase debit card, and it does not work, even though I had money in my account. Bank keeps sending me secure messages, but I cannot access my account! Calling this bank is at least a 2 hour wait time. Impossible to get any information from them.


key: chroma:document
string_value:
The worst service that I ever had is from this bank!!!! They have closed the credit card without any notice and without ANY REASON. I have been trying to contact them and nobody gives a decent response!!!


key: chroma:document
string_value:
I have been on the phone for hours trying to get a fraudulent charges off. I have passed around to fraud department and the dispute department and in the meanwhile there was a few dropped calls to start the whole process over again because you can not call the right department directly.


key: chroma:document
string_value:
Terrible and very unprofessional. I opened a account with Chase bank in March 2020. They told me that my deposit would be put on hold, all the sudden I get a letter saying they closing my accounts. And to destroy all cards that are associated with my account. Where is my 2,600? That I deposited?


key: chroma:document
string_value:
We set up a business account, and after all went well, 2 weeks later we logged in to the account to check on transfers to discover that the account was removed. We were told that it was due to an error when signing up. WHICH WE DID ONLINE AND NOT 1 ERROR OCCURRED. Thinking things were fine, we transferred $8,000 to this account and cannot get any help with recovering it. Chase online support said to talk to a branch. Branch person said talk to online support. No one will see us, no one will allow us to access our money. This has caused our accounting software subscription to cancel losing invoiced money on top of that. I DO NOT recommend this mickey mouse of a bank to anyone. We received checks, and a debit card, and all our account details. AT NO time did anyone call us, or email us, or help us during this time to keep the account open.


key: chroma:document
string_value:
Requested replacement card, told 5 day delivery, no delivery in 2 weeks so far. Meanwhile, account was locked for a fraud warning about an ordinary Zelle/QuickPay payment. They would not answer the phone with 10 hours on hold over several days. Forced to go in to branch during quarantine. Branch made phone call, and I stayed on hold at their desk for an hour until branch closed. Account access restored with no explanation or confirmation right after that. This has severely impacted my business. Escalated complaint about that and got callback at too early hours, they left a message. Number they left to call is always closed. Closing all accounts as soon as I can, I was a 10 year customer and moved millions of dollars through for my business. Absolutely unacceptable.


key: chroma:document
string_value:
Working with Chase, charge me 500.00 up front to do the loan. I was sent a email in writing stating that I would receive the 500.00 back from the loan officer. After I canceled the application due to lack of response. Dan sent me a email stating I would receive a refund minus any fees in 14 days. Weeks went by, I called and asked about my refund and he said, "Sorry you canceled your application, you're not entitled to your money back." During this time, with the coronavirus outbreak this company chose to take 500.00 from a consumer.


key: chroma:document
string_value:
My online account has been locked "due to suspicious activity" for about a week now. I have no idea what triggered this (I have received no notice, messages, warnings, etc), but, for some reason, I am still able to use my cards and accounts so apparently the "suspicious activity" is not serious enough to lock those (thankfully).


key: chroma:document
string_value:
I went to the bank twice and these bankers in CT tell me they can’t view why my account locked me out. They call a number. They became on phone all day. Then I was told my account is closed. I’m wondering why my Chase account took away my 116 dollars. Hope it gets sent back to me. All I did was transfer money to the account I recently started at chase bank from another. Now I’m frustrated and will never use this bank again. Too bad these bankers in Stratford could not help me understand what happened to my account.


key: chroma:document
string_value:
So in the midst of everything else that is going on, Chase Bank is incapable of talking to their customers who use them for banking? Called them three times today to be told that the hold would be one hour the first time, then called back two additional times and was immediately disconnected. I'm sorry but this is not acceptable of an organization that has been entrusted with the money of the consumer! Get it together Chase Bank! We will no longer be banking with you!


key: chroma:document
string_value:
Be careful with their statement balance policy. We pay our statements in full. In January our account told us we had a $0 statement balance because we paid ahead, but had an amount of money leftover for the next statement, which we paid in full a few days later. They charged us $90 interest fee, then another $120 the next month, same kind of fee. When I inquired about it, they said it was a technicality in their agreement. They wouldn't budge on removing the fee or working with us. Their customer service was lacking, especially with the way they rotate their agents with every response I sent them. It's a very subtle, abusive policy. If you are smart with your money management, I would suggest going with a more honest credit card company.


key: chroma:document
string_value:
I have called Chase Bank a number of time to report fraud on an account that was taking out in my name and I could not get nowhere on this matter. Chase bank put me on hold for over an hour when it finally hung up on me and I had to start all over. I do not have an account with them and I would like to solve this matter.


key: chroma:document
string_value:
I have had so many problems with Chase and I now finally am closing my account. Someone had gotten my acct number and paid close to 15000 of Credit Card and Student loans out of my account. Chase did a crappy job of resolving the situation, eventually telling me it was my fault for using a check to pay a bill. Never did they suggest stop payments nor attempt to contact the company that was taking the money. I DID CALL THEM but they would not talk to me because I did not have an account there. CHASE was no help, I had just had brain surgery and they were too bad, so sad. Never again.


key: chroma:document
string_value:
These people can't can't can't, no let's try, just can't. Was told by supervisor, "We at Chase Bank are not here to help the customers in any way, at Chase it's not our job to do anything except collect a paycheck. Customer service even when we are wrong that's not our job."


key: chroma:document
string_value:
While all the others are trying to help their customers Chase continues to be rip off artists. Paycheck was delayed because of the virus and so the accounts that had been scheduled didn't clear. 3 insufficient charges for $105 and especially irritating was a $35 for a $5.95 charge for CBS all access. They are truly what you would have to call poor quality banking. I couldn't find a way to give them no stars but that is exactly what they deserve!


key: chroma:document
string_value:
I have been with Chase for almost 10 years and have been more than patient with their lack of customer care when insufficient funds hit my account and add up to a ridiculous amount. During this coronavirus pandemic, I accumulated 1 insufficient funds fee on an automatic payment. This fee is $34.00. With all the chaos going on in the world, I did not realize the automatic payment had hit my account until it was too late and I became negative plus the fee. I called customer support and explained to them I had more than enough to clear my negative balance on the automatic payment, and all I was asking for was a waive on the fee since no one knows what the future holds as of now. I need to save my money for the unknown and just wanted the fee waived. I understand there is a limit on the amount of fees they can waive, but we are not in a normal day to day life anymore.


key: chroma:document
string_value:
I received a phone message from Chase customer service on 3/13/20. I could not understand what she said. The woman cannot speak English and spoke extremely fast. Maybe she can read English, but she cannot speak English. I was unable to understand the phone number that she left on my voice mail. What good are customer service reps who cannot speak English? I called the phone number for customer service which I found on the letter that I received from Chase customer service and I have been on hold for more than 20 minutes. I have spent hours today waiting on hold for Chase. I want a phone call or e-mail from a Chase representative who SPEAKS ENGLISH.


key: chroma:document
string_value:
This past week I sold some equipment online, and the out of state buyer paid with a check. I deposited the check via mobile banking by scanning the check. The check was placed on hold by Chase as expected and on day 3, I called chase to inquire the status of the check prior to releasing the goods to the online buyer. I took the time to explain to the customer service that I needed to verify since I do not know the buyer and I am about to release some equipments to them, customer service stated "I understand your concern. The money is available in your account. The check is cleared." So I went ahead and released the equipment. Come Monday morning the money was pulled out of my account and upon calling the bank I was told that "we were notified it is a bad check." So now I am without my equipment and without money! 


key: chroma:document
string_value:
Three weeks ago I was scammed out of my entire paycheck, be it that I don't make as much as bankers, it is still nonetheless my source of living. I was contacted thru an email scam from "Apple" or what I thought was apple only to find out it was a scam and these people wiped out my entire paycheck, lesson well learned by myself. Another lesson well learned by myself was experiencing the non caring attitude Chase bank, with whom I have been a customer for many years, did absolutely nothing for me. Not ten minutes after realizing I was scammed I immediately left work and headed to the bank to tell them to stop this transaction, they did nothing. They closed the case. I reported this to the police dept., as well as the FBI which I was advised by the police dept to do, I have filed a complaint with a local news station and contacted the OCC, now Chase is trying to "barter" with me. 


key: chroma:document
string_value:
So today this was third time my card has been declined at the grocery store (3 different stores over the course of a month). I have ordered a new card (3 times mind you) and had them all activated (3 times) to have #ChaseBank send my account to fraud and freeze my account. I have not been able to use my card at a grocery store without it being declined and having more than enough for the transaction in my account. When I called the customer service number (3 times now) they told me they can send me a new card and there wasn’t anything else they can do... now tell me #ChaseBank why am I not allowed to access the money My husband and I work for in OUR account? I should not be nervous to use my card at the grocery store. This has been hands down the most embarrassing thing I have ever gone through. #ChaseBank you seriously need to figure this out.


key: chroma:document
string_value:
I am going to close my checking account with Chase bank. At the end of the year my car broke down and my 2 grandchildren are living with me. We had no way to get anywhere so I decided to try Grubhub 10.00 off first order with free delivery. It said the coupon would post at the end. BIG MISTAKE!!!! They set my order as a pick up. Why would I order through a delivery service for pick up!!! I tried and tried to reach someone at that awful company. I finally disputed it and Chase removed it. But then put it back!!!! 


key: chroma:document
string_value:
Chase Bank main focus is getting your money any way they can. I did not chose Chase, the banks I used sold out to Chase. Chase has high interest and poor customer service. My goal is to pay off the account and find another card service.


key: chroma:document
string_value:
After changing primary holders due to partner retiring thought everything was good. They sent a letter saying they needed much more information. Sent the info after receiving the letter. 10 days later was informed the cards were shut off, we have a total of ten cards for our truck drivers and maintainence personnel. This account has been active for the last 8 years with no issues at all.


key: chroma:document
string_value:
I will be following up with the Ada about this matter as well. I was in a Chase branch in Santa Cruz on Water Street and Ocean Street. I attempted deposit cash that was withdrawn from their own ATM machine, but because I was not a customer I was not allowed to deposit that cash into my son's Chase account. I was told I had to go get a money order and then I could come back and deposit that in his account. All of this happened after I was forced to walk all the way around their building because the handicapped parking is in the back of the building, far from the entrances of the bank. What is the point of having handicap parking if it does not make entering the bank easier for handicapped individuals?


key: chroma:document
string_value:
They're holding my entire tax refund hostage for a 20 cent overdraft in which they're getting 82 bucks for. They closed my account and now I've been on the phone with them for the past hour. They already took my state refund. They are crooks. They are horrible. If I don't get my 965.74 back and there are additional fees charged out of it. I will sue!


key: chroma:document
string_value:
I work for a nation-wide parking company and our Texas region uses Chase Bank branch 34. Our business operates 24/7 and we deposit our cash funds Monday - Friday. About three weeks ago I was told by the branch manager on a Monday that I was bring in too many transactions and she didn't have the staff to support us. Simultaneous to this, the Branch Manager called my corporate office to report she couldn't support us and to use the night drop instead. I started doing so and for two weeks everything seemed fine. First thing I knew, she Branch Manager called our corporate office again with the same complaint.


key: chroma:document
string_value:
Called Chase to let them know I will be out of country. They said they didn’t need to know anymore. Try to book Excursion card declined. Said chase blocking it. Called. Said to verify it was me. Purchase 260. Yet week before vacation 702 stolen from my account. No one contacted me. I’m so mad.


key: chroma:document
string_value:
This bank stole money repeatedly out of my account and lied and said I overdrafted when I didn't. They steal money out of your account and then blame it on pending balances and if they think you're not paying attention or think you cannot count they steal 4 dollars, 2 dollars etc. Out of your account and try to make you the customer think you're going crazy. 


key: chroma:document
string_value:
I’ve had checking and saving accounts with Chase for years. I had direct deposits and had an agreement that I would not be charged a monthly fee if I had them take $25 each month out of checking and put into Savings. In the past year I had a large amount in my checking; that amount was reduced to under $15,000 due to my getting an account at another bank. I was then charged a $25 fee. When I asked why, they denied that I had the transfer agreement and said I agreed to keep $15,000 in checking or I would get charged. I said forget it; I’m closing my account. The rep didn’t try to work with me; in fact, she was dismissive. I couldn’t close it until I had less than $5,000 in my account (I had about $14,000 in Checking).


key: chroma:document
string_value:
My wife and I went to Chase Bank, 1001 N Collins St, Arlington, TX 76011 hours ago to have the bank wire our motorhome payment. We felt extremely warm being treated like their happy family. It's an unforgettable wonderful experience. We're so curious how this branch can be managed so well. What a successful bank branch!!


key: chroma:document
string_value:
My wife passed last February that's when I was told that I had a free month of Social SECURITY benefits for my wife. I was under pressure financially. My wife's insurance company was taking longer than I expected to accept my claim. Anyone who has had a love one and had the expenses of a funeral can understand. Almost everything was cash except the funeral and burial. I did spend her SSA check. It was in her name as well as mine because I was listed as the payee. That check was for March 1, 2019.


key: chroma:document
string_value:
A $300 bonus was offered to new checking account customers back in November 2019. The bonus was denied because I didn't enter the code. The website screenshot I took has the words, "We applied your coupon".


key: chroma:document
string_value:
I have been trying online for 2 days to reset my online profile. No success. I have called and they say someone will call me 24 - 48 hours that is not allowing me to use my card. I am about ready to just cut this card and be done with them.


key: chroma:document
string_value:
They closed my checking account for no reason and no notice and held the money from my account hostage for over a month. I had returned check fees and late payments as result. The employees are always rude and love to lecture their customers and instead of doing their job.


key: chroma:document
string_value:
Just ignore Chase's cash incentive offers on new deposits. Chase has so many offers that the branch bankers, including branch managers, are clueless of the fine points and will accordingly advise you incorrectly or incompletely. I wanted to earn a $1250 bonus for new $$$ in new Chase accounts, but neither I nor any of the branch bankers could get my IRA to load into the U-Invest platform. Even as a Chase Preferred Client, I had several bankers not return my calls -- repeatedly.   When I finally showed up -- sans appointment -- a helpful banker helped me at least deposit $75K. He told me I would at qualify for a $750 bonus. That was June 2019 but NO bonus was ever deposited into my account.


key: chroma:document
string_value:
This is the most impossible company to deal with! No one replies to your email inquiries except for a generic reply that is not specific to my needs or inquiry whatsoever. I replied to their response to ask for more information and they replied with the same generic email. Why prompt me to go to a website to find an answer to a question that I am asking you when I was on that website and couldn't find the answer which is how I ended up clicking the inquiry button!!!? Whether you call or email a question they will prompt you to go to an unhelpful website that gives no answers to any questions. Unbelievable in how no one will help you!? I will Never get another loan through this company.


key: chroma:document
string_value:
I have had this card for many years now and used it quite frequently, until now. I had recently had an issue with a specific charge and opened a case for a chargeback. I provided detailed information to the case manager, as asked, as a result they called and stated the case would rule NOT in my favor. During the conversation regarding the specifics of this case, the case manager continued to get a bit aggravated and short. Regardless of the detailed documentation I provided, which clearly spoke to the merchants failure to provide services, I paid for, the credit card did not support me, the consumer. I have never experienced this with American Express, they typically provide a better insurance policy on purchases.


key: chroma:document
string_value:
Chase Bank 18320 Preston Road Dallas Texas 75252 have a great branch manager ** who has a great personality and very well trained. Under ** leadership she has ** and ** whom are excellent employees who treat clients and customers with the highest respect, these employees' personalities are amazing and they only strive to give and provide the best. I would like these employees and this office to be recognized. I'm Keisha **. I had a great experience with all employees. Thanks employees of Chase for the outstanding work you all are doing for Chase and customers.


key: chroma:document
string_value:
Updated on 04/18/2020: They also insisted I file a Police report which follows: On 12-10-2020 I was notified by Chase Bank that someone opened 2 checking accounts using my name, address and other personal information. Chase Bank sent me statements that show 2 identical checks were used digitally to open accounts and then transfer $80.00 each to a different account. When Chase discovered the checks were fraudulent they sent me collection notices even though they knew I did not open the accounts.


key: chroma:document
string_value:
It is very sad a big bank like Chase customer service is based on Manila Philippines. I am over 10 years customer with Chase with 3 personal Checking account, a Business account of average $25000 and 4 credit cards, 2 business credit cards.... The lady JD ** spoke to me with disrespect and even does not give me $12 credit for the bank charge which was wrong! Chase online app just allow my business to deposit $5000 per month but for example BOFA is $50000... and overall their respect and customer service is 2 out of 10....I don't recommend anyone to use them.... there are nor relationship for them!!!!


key: chroma:document
string_value:
I opened an account some time ago. However, I only recently wanted to use a debit card for this account. I received a new card and have made deposits into the account. Today I tried to activate my new card, which I received this week in the mail. The automated system to activate my card required a pin. I didn't have a pin since this is a new card. So I had to call another 800 number to reach customer service.


key: chroma:document
string_value:
I have had several accounts with Chase for many years. Recently, I was given incorrect information and I made a decision based on such. Although Chase apologized for this, they were unwilling to resolve the problem that occurred as a result of the incorrect information. Chase clearly does not care about customer retention. Consequently, effective today, I closed my two remaining accounts and will not follow through with a property refinance. Warning to all: Chase is apparently too big to care about their customers.


key: chroma:document
string_value:
My account was defrauded before & it took me forever & passed on many times to different departments. They never froze my account after the 1st fraud despite me asking to freeze it which resulted to 2 more fraudulent activities- which took sooooooo much of my time, energy, money before I was able to get my money back.


key: chroma:document
string_value:
I have had the same account since Amerifirst then it became Washington Mutual Bank and since has been Chase. I am the primary holder of this account and did sometime ago when sick give my daughter signage to the account. Since then, which is sometime ago, my daughter was able to acquire a Credit Card with Chase. Now when she goes online and accesses her credit card statements it also gives her access to my personal account. I was told that the only way to correct this was for me to open a new acct. This is crazy as I am the primary holder of the account and should be able to request my daughter to be removed after I am the one who put her on in the first place. 


key: chroma:document
string_value:
Chase Bank has got to be one of the worst banks to deal with. They charge outrageous fees for anything, they give you low interest rates so they do nothing but make money. They outsource their complaint department and their help department to the Philippines and Indonesia where you cannot understand the people. I was On the phone with one of them the other day and said I was having a problem transferring money from Chase to my Bank of America Account and that dumb person that I was talking to on the other end of the phone had no idea who Bank of America was. Said they may not be part of the banking system in the United States and that I might have to rethink what I'm doing. Then she proceeded to tell me that it would take only 5 days to transfer the funds from Chase to Bank of America.


key: chroma:document
string_value:
I lived and worked in the US for 1 year when I opened a Chase bank account. After returning home to South Africa I tried to transfer my funds and close the bank account but Chase is only saying I need to walk into their bank cause they need to confirm my ID. I obviously can't do that since I don't have a visa and can't afford to fly back. So now Chase is stealing my $5000 as they do not want to make it possible in anyway to send me my money that I worked hard for in their country. I recommend each and every international student to avoid this bank under all circumstances unless you want to just work for free. Where is the zero star button?


key: chroma:document
string_value:
I received my Chase Amazon Card at the beginning of December and was trying to take advantage of the 0% APR on balance transfers. I was trying to transfer $6000 from my Chase Amazon card to my Chase checking account so that I could help cover some bills in December. Chase sent the $6000 to an account that was already closed and rather that it automatically be re-routed to my Chase Amazon card it was sent to a previous card that had expired. No one on any of the Chase 'specialist' teams I talked to for 15-20 hrs could figure out where the money went. I was told that I would get the money back within 30 days. At Christmas time. 


key: chroma:document
string_value:
I am so tired of Chase that I am considering on moving my bank account. I made a deposit with cash thru an ATM at night after work and the next morning I was hit for an ISF. They are really quick to do that to people's accounts. I have called the bank and went higher up to the headquarters and they all say they can't do anything. I told them this was cash so the money was there. Not like you are waiting for a check to clear first. The last week I have had to file 2 claims with them because someone has used my card to make purchases. I guess they would rather make $34 and lose a customer then reverse the fee and keep a customer.


key: chroma:document
string_value:
I so wish there was a way to leave NO STARS!  I had THE WORST credit card and customer service experience of my 53 years on this planet. I am just starting to reach out to as many places as possible to warn others so that they do not have the same horrific experience that I did! I will be switching 2 of my credit cards (one personal and one business) to another bank so that Chase not not get another cent from me. Basically I filed a dispute because Acutech LLC out of Montana sent me the WRONG chandelier ($5700) and refused to exchange it for the chandelier I originally purchased unless I SENT IT BACK!  


key: chroma:document
string_value:
Customer service is HORRIBLE. I asked why they locked my online account and they had no answer and could not unlock it. I have plenty of money. They magically disconnected us. They are so horrible. Go somewhere else like a credit union that cares about you.


key: chroma:document
string_value:
Very long hold times, pointless and multiple repetitive transfers and multiple disconnects. Operators are very hard to understand as well. If you think you will need phone service ever bank somewhere else.


key: chroma:document
string_value:
Signed up for the Prime Rewards card on a whim. Haven't even had it a month and I wanted to pay off my statement. The website wouldn't let me "enroll" to pay my bill, stating that either information was incorrect or that part of the site was unavailable at the moment. Called Support. The account is locked. Why? Well, when I got the card, I received TWO suspicious letters in the mail on Chase Bank letterhead that appeared official stating that someone had changed my address and to contact them. It was signed "Fraud Department." (Gigantic eyeroll-- could this be MORE fake?) So, I call "Fraud Department" which is an automated number and clearly not associated with Chase Bank and sounds totally different than their "official" line, so I hung up and called the number on my card I had received.


key: chroma:document
string_value:
I am writing this review so that Chase customers will know how they conduct their banking strategies scamming their customers. I had an issue with my account balance and was confused when I saw that my account had went negative overnight. The prior day I didn't have much money in my account however it was not negative. I had not made any purchases because I knew I didn't have the funds so there was no way that my account could have went into the negative. I called customer service explaining that my account had a positive balance the prior day and there was no way it could be negative. I have always monitored my transactions by my available balance that is how I keep track of how much money I have available to use. 


key: chroma:document
string_value:
$30,000.00 gone! My 85 year old mother was scammed into using my account to wire 30k. The bank knew it and could have done so much more to help her. Now they are telling me to get a lawyer??? With what money? All would have been prevented if they got a bit more involved while she was at the bank. They even helped the criminal get the correct transfer account info to another chase bank, but did not want to take action because of the privacy of the account the money went into. Apologies don't pay my bills, I need my money back.


key: chroma:document
string_value:
I have been a customer of Chase bank for more than 20 years. During that time I have deposited countless checks written from other institutions. I have never had a problem before now. Apparently Chase (and I imagine other banks) can arbitrarily place a hold on a check deposit. Although the firm from which the check was written showed that it had cleared, Chase put a 7 business day hold the the funds. When I contacted Chase both in person and on the phone, they could offer no acceptable reason for their action. They simply refused to release 80K and kept the funds for themselves. As soon as I can, I will close all of my Chase accounts and move to another bank.


key: chroma:document
string_value:
Updated on 01/03/2020: Chase bank has come up with their own set of rules since the dept of banking had no rules for them to follow. I deposited 2 @ $60,000 checks local to into my account. They both cleared and a week afterwards without even trying to Access the funds, chase closed the account without reason. They said it was tagged for fraudulent activity. I Deposited 2 checks into My account and left the money there! Fraudulent Activity! Now it's been since Dec 4th when the checks have been deposited and after 6 phones calls avg 35 minutes each and spending 1 Hour at my branch I'm still waiting for the money!!!! $120,000 for 4 weeks in Chase's hands and my ** in my hands! Now they tell me Another Week! AGAIN!! Third time another week. WTF! You guys SUCK and are CROOKS. Go local banks. AVOID CHASE and their ** credit cards.


key: chroma:document
string_value:
Because of fraudulent activities I had to cancel my debit card. Since I do most all banking online this represents a real issue. I contacted their fraud group cancelled the card and made arrangements for a new one; 3-5 business days. I asked if I could get the card info to update my files and was told I would need to get the info from a local branch. Went to the branch, got the new card number and was told I had to get the expiration date and ccv number from the 800 customer service number. I recontacted the customer service group they could not provide the info over the phone and would have to wait until the card arrived. The old ‘right hand left’ hand fake. Chase used to provide great customer service, what the heck happened? I have been with Chase, making it through 6 different owners, for over 35 years and expect better service.


key: chroma:document
string_value:
On 12/20/2019 I was told my Bank account is restricted because of a Check I deposited to my account. It was the cashier's check for the amount of $225.00. At first I was uneasy about accepting the cashier's check but I thought it's better than a personal which bounces, get stopped, etc. And with calling BOFA to verify it was a good, and it was signed over to me the party assured me I would not have a problem receiving the cash into my account. I took a leap of faith and deposited it. Well, it was only $225.00 but with me working only part-time getting paid once a week. It's about the same value, And with me being low on cash awaiting payday I needed the extra cash for household supplies and groceries went low because party endorsed the check as payment for staying three weeks with us. 


key: chroma:document
string_value:
I am EXTREMELY disappointed in Chase, their travel services, their customer services or lack thereof, and at this point have nowhere to turn. I booked two one way tickets through Chase Rewards and Travel on October 18, 2019. On December 5, 2019 I received an email stating the airline had changed to times of my flights. Not a big deal, or so I thought. It is now December 24, 2019. I am in London on vacation. I decided to check my reservation to see about paying to select seats. When I used the confirmation number provided I found out that a portion of my flight had been cancelled, without notice, and the airline had "forgotten" to rebook it. Originally the flight I paid for was from London to Accra with a stop in Kigali. They kept from flight from London to Kigali, but then no flight to Accra, essentially stranding me in another country.


key: chroma:document
string_value:
I deposited a certified check from my Extra Credit Union checking account into one of my Chase checking account on Friday, 12/20/2019 and was told the check would clear the next morning, which is today, but when the check didn’t clear as told, I went into a local branch where the transaction occurred and spoke to a personal banker Madahee ** who nonchalantly told me that the fund won’t be released until 12/24/19 without any reasonable excuse. Again, I called on the phone and I was transferred to department that oversees checks, and was told by another unprofessional and very rude associate that the check will not be released until 12/31/2019. Chase bank takes advantage of the poor and the vulnerable ones. So shameful and painful that a loyal customer for over a decade is being treated so poorly.


key: chroma:document
string_value:
Our business failed and closed 10 months ago. We have no revenue and I am unemployed. I and very disappointed that Chase will not negotiate a mutually agreeable settlement. Their system generated an offer of 75% (no one is willing to pursue approval with the appropriate level person to override the system). Our off was 45%. In the end it seems our only option is to claim bankruptcy with zero understanding or willingness from Chase to help a closed small business. In addition, given this is a business credit account, they report on my personal credit which should not be the case...and closed not only my business account but my personal accounts as well without notification or discussion. Be wary if you are a small business owner seeking credit, they do not have your back.


key: chroma:document
string_value:
I have tried twice this week to transfer money into a secondary Chase account. Both times, the bank said the transfer was "pending" and both times the transfer failed. I called Chase and no one could explain what the issue was. They told me the transfer would go through "by 11 pm tonight, EST". Well, at midnight (EST), the money still had not transferred--and when you call customer service at that time, the recording tells you that they're sorry, but the office is closed; call back tomorrow. The ordeal continues....


key: chroma:document
string_value:
I put a check into Chase Bank and a check into BECU the same day for the same amount from the same issuing bank. BECU cleared my check in 2 days. Chase told me it would clear in 3 days and then MAILED me a notice that it would be 8 days, and as a result both checks I wrote against it bounced and the people who I wrote the checks to had their checks bounce. What was a reasonable policy 20 years ago is SHADY in the electronic era. How is this not illegal?


key: chroma:document
string_value:
Applied for a business card (after spending many many thousands of dollars filling up Chase's pockets with my personal cards). Business claims they sent me a notice saying I needed to prove my address (we had just moved). Never received it. Tried to fix it as follows. Called the business unit. Got a "specialist" after 3 transfers. Told me to take a tax bill to the local branch, they would fax it to the appropriate place, and all would be good.


key: chroma:document
string_value:
I had money in my account and transactions going through. I checked my account throughout the day. Just in case anything went over I could put the $ back by 8pm like I always do. I checked again at midnight. Still money in there and no alert of any overdraw. I wake up at 5:30am and BOOM! 3 fees. Chase moved all my transactions around to different dates & hit me with 3 fees illegally. One of the agents felt awful for me on the phone & told me a few things that would probably get her fired. Basically this bank is completely corrupt. They will find a way at the end of the year to hit you with fees to meet their quota for their investors. I didn’t have energy to argue and take it to corporate so I will just shut down my account ASAP. Switching to Alaska Federal.


key: chroma:document
string_value:
Someone gave me a fraudulent check. I deposited in my account right away. She said $500 of the check was available and then it appeared in my account the next day to be cleared and the next day after that because it did not say pending. Well the third day it was returned and all they could say was this is their practice. They set up to make it look like the check was cleared when it wasn’t. And their practices of how they relay that to the consumer is extremely confusing, and they take no steps to help with some type of investigation, just like that marker can verify a phony bill, it should do the same with checks. Been with Chase 20 years and they let me down.


key: chroma:document
string_value:
I am world traveler and executive platinum on AA and also Chase private client yet I received the worst service ever. Do not book travel with Chase travel. The worst client treatment and service I've ever seen. I booked my travel to Egypt 6 months ago for December 22nd (next week). Two days ago I got an email to call as my flight need to be rescheduled even though my husband and my daughter are on the same flight under different reservation and they did not get any notification of the change. I called and I stayed 4 hours trying to get my flight back or an alternative flight and they said call tomorrow to re-issue the ticket to put you back on your flight. 


key: chroma:document
string_value:
Out of the blue I received a credit card from this bank around Nov 7 2019. Thought nothing of it other than wh. The next week I got a check from them for $15 and letter they were closing my account. I never opened one. This time I called and they needed my account number to check. WHAT ACCOUNT??  I was told it was opened online and after explaining I never did and never would they put a stop on all. 


key: chroma:document
string_value:
Being a Chase customer and working in this area, I am forced to use the services of this bank branch. It is a very frustrating experience to try to do any business at this location. I attempted on 4 occasions to run in and quickly take care of a request I had made. Every time I go into the branch, there are long lines for the ATMs, long lines for the teller windows and you have bank employees standing around chatting with each other in the lobby. Not sure what their purpose is but it is definitely not to assist customers. They are too busy chit-chatting with each other to be of any help. I wish I had a job like that!


key: chroma:document
string_value:
My wife has an account there and she haven't added me to the account yet cuz I just came in USA; long story short she deposit my check (husband) and we had issues with customer service for a good 3 weeks... They kept telling her, "Once the check will clear off you can use your funds" and then we decided to go to the branch and this lady name Suzane was really helpful, she called the customer service and proof them wrong and they said, "Ok she can use her money." Guess what? Noo I could not cuz they had put a restriction on the account even though a manager named John got involved and he send the whole policy to customer service and they still weren't fixing the problem. I feel bad for that manager and that banker cuz they were both helpful and respectful. Customer Service sucks and they are the ones who make the decision. So my wife closed the account.


key: chroma:document
string_value:
First off, let me say... I have been banking with Chase for about a decade and my mother since the 60s. The problems I am about to describe only began happening over the last 2 years and gradually have gotten worse to the point of both of us being disgusted and finally planning to close our accounts before 2020. My mother gets over $3k direct deposits a month, I do not have direct deposit. They hit us both (her more I would say but overdraft protection is not what it seems) with insufficient fund fees that are completely unwarranted. 


key: chroma:document
string_value:
Filed a claim on my account for transactions I did not make, they credited my account then reversed everything leaving me overdrawn $814 then went into my other account to cover the the charge without letting me know ahead of time. They are all about money,


key: chroma:document
string_value:
Opened new business and personal accounts. False prequalifications sent by Chase Credit, branch employees have no knowledge how to do their job, overprotective for no reason for repeat and previously verified transactions, asking me to stop doing all I am doing and go to branch for verifications, locked my money and no help over the phone. Disgusting bank.


key: chroma:document
string_value:
Chase reached out to me about acquiring a credit card through them. They said that based off of my business with them over the years I qualify. I applied and received 2 credit cards for a thousand each. Two weeks later unbeknownst to me they closed both accounts. I found out in the checkout line with 140 dollars in my basket and both cards declining. I was sure something was wrong but so embarrassed I paid with my debit card, and quickly exited. I call Chase and they say, after further review my credit is not old enough and my credit card debt of 1200 is too high. So, just like that my cards were gone and I am still asking why? The way they did business with me was very misleading and now I am left to figure things out. It seems like once the card is in hand and being used, you have the right to believe it is yours!


key: chroma:document
string_value:
BEYOND FRUSTRATING!!! I have been processing an ongoing dispute for nearly 3 months with NO progress or success! No matter who I talk to, how many documents I submit, numerous emails and phone calls!! AVOID THIS BANK!!!!


key: chroma:document
string_value:
The location at S. 119th and Western in Oklahoma City was completely appalling. We started in the teller line to pay-off an auto loan and get a title notarized. The teller stated that we should wait in the waiting area for **and he could help us. After about 10 minutes ** arrived and asked why we were there. We told him they told us to wait on him, and his comment was "who are they". We explained that the teller at this office told us this. He seemed annoyed and asked what we needed, but failed to listen to what we really told him. He was annoyed and said do you really need a banker or what. We expressed that we guessed so and explained again what we needed. He explained that he could help. We questioned why we were told to visit the bank to accomplish our simple task, and very curtly said that this could not be accomplished. He did call the auto center and told them that the customer wanted to simply make a payment.


key: chroma:document
string_value:
I had a cashiers check given to me from a family member in order to pay for a furnace. I decided to deposit it in my Chase account rather than my local bank's account. This was a big mistake. Let me remind you that a cashiers check is a check guaranteed by a bank, drawn on the bank's own funds and signed by a cashier. So what's the problem, it's as good as cash right? Not with Chase.


key: chroma:document
string_value:
I had banked with Chase for a few years. A lender deposited 942 dollars into my checking. Chase Bank then charged off my account after several claim reversals were made. These payments went into collections and I never received a penny. Coming to 5000. I went into the bank several times an was given false promises to fix the situation. I never got one letter or one call. I was on the phone every weekend. They were very rude too. Giving no answers including lies about sending checks which were never received. I hate this bank for ruining my summer and Christmas plans. They should be dismantled. I'm never banking with them again. They left me in collections for thousands and kept every cent. Horrible service. After 2 letters 10 phone calls and 3 walk ins. I have got nothing. Thanks a lot. This is war!


key: chroma:document
string_value:
I just opened this account and deposited my payroll check. According to Chase they are holding my deposit for 10 days to verify that my check is an actual check. I kept calling customer service and every person I spoke to was very rude. They couldn't give a an explanation of to when my check will clear. When I told them I would be going to another bank their response was, "Go ahead." My check was deposited on November 21st and they will not clear it until December 3rd. They definitely lost a customer.


key: chroma:document
string_value:
Chase enabled a merchant to scam me out of $4,400. I was at a store i thought was legit, it turned out store was a big scam. I was supposed to have bought something for $440 then a charge for $4,400 was placed on my account. I called merchant they said they would credit the $440, but not the $4,400. I called chase to ask if there was anything they could do. they said i could dispute the charge. When the dispute showed up it was only for $3,690. I called many times. I was told different things every time. I called the merchant. I stated that I didn't want the items. They stated that I couldn't get a refund due to item being shipped. I called the store. They said it hadn't been shipped. I stated that i didn't want it and wanted a refund. They said okay but a manager would call.


key: chroma:document
string_value:
I had to 2 checking accounts and an investment account. I never even wanted a second checking account, I thought it was a savings account and it never told me it wasn't a savings account. The online is confusing. I had 5 accounts pop up for 2 checking accounts and 1 investment account. However, if you don't mind for checks to take forever to process at the ATM then this bank is for you. Even my work checks that I got weekly if I put them in the ATM I would still have to wait a full 24 hours to get the entire check. If it's a personal check you can pretty much forget it. It'll be pending for like the rest of your life. Then if you have a mishap with a check you might as well just go ahead and cover yourself because they treat you like you're a criminal.


key: chroma:document
string_value:
My husband has been a service member in the Army for 11 years, Chase is the ONLY financial institution that denied our SCRA benefits because we do not live in a community property state. We have NO control over where my husband is stationed. Chase is not customer or Military friendly. We will be closing all our accounts with Chase and bringing our business elsewhere.


key: chroma:document
string_value:
I use to love this bank! But for the past several years whenever I have a problem and call customer service I'm put on the phone with the same woman each time from the Philippines. It is really REALLY frustrating. Then if I need to speak to another department it is transferred to India. These people can barely speak or understand English!! They have very heavy accents and sometimes get rude when you can't understand them. 


key: chroma:document
string_value:
This was my fist dispute in 18 years of being with this bank, and they refused to allow me to send any documentation proving that I am right, I wouldn't fight for it if I wasn't. After 4 months in dispute when nothing happened, they rebill me with half of the amount, believing the merchant that is a scam company listed online too by many customers. I asked for a right to provide my documentation proving otherwise. I sent over everything including pictures and email communication with the merchant, I received an email stating that they received it, and then I check back a week later with them, when they say they never received anything. I am being advised to go to a branch to send the info over, I do, I work a lot on it, printing pictures and emails.


key: chroma:document
string_value:
I have been waiting 3 1/2 weeks for Chase to reverse a wire deposit made mistakenly to the incorrect account. The sending bank, BMO, sent a corrective notice one day after the wire went out. There has not been one individual at the branch level who has been able to accomplish this, and neither has any operating group. It is a simple resolution, and they agree it is simple. However, they cannot or will not make the correction. The money in question is from my mother's estate, and is due 6 siblings, and I am the successor trustee. The account that has the money is my mother's old checking account, and I am also executor over those assets. Simple mistake, simple resolution.


key: chroma:document
string_value:
Despite the fact that 3 separate agents told me that my claim was accepted and the refund will be coming soon I realized that that I have been lied to and that my case was closed a while ago.... Don't you record phone calls??? Phony bank made me lose $768...


key: chroma:document
string_value:
They gave me excessive overdraft fees that where unjustified. The overdraft fees had no justification. I complained and they gave me a REVERSAL OF $135.00 and the $135.00 showed up on my online bank account and I called customer service and the lady said that my account had $135 available balance, I went to the 7/11 and purchased a Slurpee for my child that was like $1.49 and the next day I had another Overdraft fee for the purchase at the 711 of the slurpee of $1.49 for no reason because my account was positive and I have $135 in my bank account available.


key: chroma:document
string_value:
I applied for a credit card with Chase Bank a couple months ago. Three weeks after I applied, they mailed me a letter asking for more information. A week later, I mailed them the information (address proof and social card). I did it in a Chase branch so it would be done securely and correctly. I was told they will get back to me after 3-10 days. I called back in a week and heard my application was still under review. Today, when I called back, it turns out they closed my application and want me to reapply. Besides the hassle, it has also been very detrimental to my credit score. They already did a credit check on me in the original application which dropped my score by 10 points, making it difficult for me to apply anywhere else and to reapply with them. And now another credit check will reduce my score even further. I am extremely upset as this has set me back severely.


key: chroma:document
string_value:
I sent the money order to a rental agent. Deposit it into their account. They couldn't bother to inform me that there was a two-week hold on that until after I got the receipt. I read it on there. This money was for my girlfriend's new apartment since we are two thousand miles apart. Right now this may put her on the street. I tried to talk to them about it in person and they just threaten to throw me out. Awful awful Bank.


key: chroma:document
string_value:
Worst bank ever. Terrible customer service and poor response to fraud. You can't talk to them because it's like talking to a wall. Demeaning and patronizing and don't listen when you're trying to talk to them. Stressful and not worth it.


key: chroma:document
string_value:
Here's the story I have to tell about Chase Bank. I open an account as a new customer with them online, deposit a check and I think that everything is great. After they put a hold on my check for 4 days which I understand because I'm a new customer the funds finally become available in my account. Now I make one transaction (by using QuickPay/Zelle in their mobile app) and right after the transaction goes through I get a message that they have locked my account.  


key: chroma:document
string_value:
My spouse and I have been Chase customers for many years and we have a personal checking and a savings account with Chase Bank. My spouse also has a business checking account with Chase. We also have a safe deposit box with Chase and my spouse and I both have credit cards with Chase. Our savings account at Chase is owned by our revocable trust. When that account was opened, there was no “account linking” requirement. I will later discuss this further.


key: chroma:document
string_value:
MY MAJOR COMPLAINTS is with my auto loan.. Chase has had my car loan since 2017.. It is not October 30, 2019.. To this date they say they do not have my title. Previous loan was with GE. GE has released electronically TWICE to Chase Bank Auto Loan dept. Chase even sent me a letter/form to sign to authorize them to get a new title.. I get nowhere talking to any of the ladies at CHASE AUTO LOAN phone "numbers". It is a consistent runaround. I have informed them I want to trade my car in to get another vehicle. Because of the stupidity of this Chase Bank area.. I cannot do a thing. The excuse I get from the ladies "We are giving GE a little more time to come up with a title."


key: chroma:document
string_value:
I deposited a check written from USbank and Chase placed a hold on that deposit for over two weeks. The next day, that check was funded by usbank so I contacted the verification dept and they told me that they will not release the hold until they are done with investigation. I explained to them that check was written from my dad and that I'm a joint owner of that usbank account. They told me they needed to speak with my dad so I gave them his number. They didn't accept that because it wasn't under his name. Well that's because he is under my plan.  


key: chroma:document
string_value:
I opened a checking account with Chase Bank less than a week ago. The debit card hasn't even arrived yet and already I've had more issues with accessing and funding my account than I have in my entire personal history of banking! I linked an external account to fund my Chase account with only the minimum to avoid monthly fees and TWICE this resulted in me being locked out of my account and transfer being cancelled. The first time I called customer support, they would not help me over the phone and I had to go into a branch and verify my ID. The second time this happened, I called customer support again and they told me I couldn't transfer from my own linked account and had to fund it another way (by check was the suggestion). 


key: chroma:document
string_value:
I had a very bad experience with Chase this weekend, that hurts so much, they charged me three times in one day even though I made extra deposit on the same exact day, I called customer service so many times, they didn’t do nothing, I went to the branch in East 98th and Sutter Ave in Brooklyn, the lady was so impatient with me, no one didn’t want to understand what I was trying to explain. All of that happened because the Chase’s system is very slow and behind so I had to pay for their slowness. Every customer counts ok Chase Bank?


key: chroma:document
string_value:
My daughter opened an account at Chase under my name. Law Enforcement falsely accused me of living dirty, went behind my back to have the Chase Bank tellers and Manager to monitor our transactions and report anything suspicious. Also get paid as a third party to disclose in secrecy my daughter's transactions to Nerline ** and Chris ** in Florida. Once these 2 ** get her personal information, they turn it into an argument and shoot videos to post on youtube so they can make money out of it. Jesus Christ will repay. I am still the richest living among the poor regardless of what lies you are using to ruin my reputation. Realité a an fas nou. A Saint Prophet always know all dark secrets, Gina **


key: chroma:document
string_value:
I am a financial advisor, here's my story: Chase is a predatory lender. I started doing business with Chase in 2015, because they offered a 12 months zero interest offer. I had impeccable credit at the time. Later in the year I filed for divorce and by the end of the year I hit rock bottom. My ex drug me through the mud with a long drawn out custody battle that ended January 2019, however I am still dealing with some fall out. After the zero interest offer, Chase began raising my interest rate at a dramatic effect, charging me late fees when I wasn't late, etc. The Chase interest rate was always much higher and they would refuse reducing my interest rate when other lenders agreed to do so. 


key: chroma:document
string_value:
We had our checks stolen and cashed recently, even though the were not enough funds available and the checks weren't even written right, Chase took the check. We notified Chase as soon as we knew what happened and filed a police report. Today we find out, there is clause in the paperwork that basically states you're responsible if you don't have your checks securely locked away. Chase expects us to pay them the money plus fees. So we have been robbed twice. Don't bank with Chase. FDIC means nothing to them and neither does customer service.


key: chroma:document
string_value:
Hurricane Micheal caused significant damages to our property. Try and find a reputable contractor after a disaster. Find one that will do work and wait on funds. Chase is great to take monthly mortgage payments and keep insurance claims money.


key: chroma:document
string_value:
I recently received a check that I deposited in my Chase bank account. The next day it showed the check cleared and I transferred money out of the account. One hour later I got a notification that my account balance was negative. I looked online at my account and it showed they put a hold on the check. I called customer service who put me on with a "specialist".


key: chroma:document
string_value:
This is undoubtedly the worst experience of my life. They are without a doubt - the worst bank I have ever worked with. They purchased my mortgage from the original lender, and the the few months since that point have been absolutely horrific. If you have an option, any option, you should go with anyone other than Chase. I am so frustrated, hours of my life wasted with call center employees that don't care.


key: chroma:document
string_value:
The Chase QuickPay is highly incompetent. Customer service misinformed and now the money sent to me by my dad sits there and has not been credited to my account. After I called and asked them if I will be receiving the money ASAP and they said yes there should not be any problem. But this is the second day and there has now been implications because of the delay. Had they told me that it takes awhile then I should never have used that service!!! But they assured me and they told me I will receive the money right away!!!! Now they tell me it takes 1 to 2 days!!! If I was only informed then I would not have used it. Your CSR told me I'll get the money right away!!! Shame on you and now just now I checked my Chase app and it says in process. You guys misinform people and on top of that customer service sucks!!!


key: chroma:document
string_value:
Have been a customer for Chase for several years. I have been getting emails regarding the Sundance film festival for several years and finally decided to book a trip. Bought flights and booked a hotel. It was posted online that a festival package would be available today at 2 pm EST. There was no listing of how many packages were available. I called about 6 pm and was told the packages were sold out. They said this happened within 5 minutes and there were only 100 packages for I would venture to say millions of chase customers! Chase has had experience over the years with this venue and should have posted 1 number of packages available and 2 call at 2 pm to have any chance. These are lottery odds. Learned my lesson. This is a marketing rouse.


key: chroma:document
string_value:
Applied for promotional business credit card invitation number **. Sent all info by fax on July 31. Chase requested clearer copies which we mailed Aug. 14. With no response from Chase, I called on Oct. 22. Hit a road block in that the application expiration date had passed. Chase dropped the ball, and could not be less caring. Response was simply, "Sorry, we don't care, goodbye." GREAT CUSTOMER EXPERIENCE!


key: chroma:document
string_value:
I went to the Skokie IL branch of Chase bank to notarize a perfectly legitimate document. Guess what, the bank has refused to do so on the grounds that said document was not printed on the bank letterhead. I had to drive over to the UPS store that notarized it without problems. Now I know to AVOID going to this branch of Chase and do not recommend it to anyone.


key: chroma:document
string_value:
We booked travel through our Chase Sapphire Reserve points with the Ultimate Rewards Travel Program. The return leg or our NY/London trip was changed by British Airways (who are an equally horrific company)to be operated by an airline called Evelop Airlines and the cabin class for which we paid was downgraded. As a result, British Airways sent a note that due to this change we could change the return leg to a BA operated flight in the same cabin class. But since we booked through Chase we had to change through Chase. I am on the phone into my 6th hour with about the 15th Chase person "helping" me. No remorse, no concern for my frustration level that has many hours ago reached the boiling point. I still don't have a flight booked. It took me 5 hours to even get a Chase person to acknowledge that I was entitled to make the change, even though I offered to provide them with the BA email.


key: chroma:document
string_value:
On 11th October 2019, I have reported to Chase that there's an unknown wire transfer activity on my account. There's a wire transfer withdrew $500 from my Chase account to "my" BMO Harris Bank on Sep 24th 2019. Obviously someone had HACKED into my Chase account, did transfer from my Chase checking account to myself (my name) with the BMO Harris Bank.


key: chroma:document
string_value:
I deposited a check and was told there would be a 2 day hold placed on the funds. No problem at all. I went back to the bank after the funds were displayed as “available” and they wouldn’t give me any of the cash because it hadn’t been “collected” yet. I would have gladly waited longer without any complaint, but displaying the funds as “available” and then refusing to give me anything at all is absurd. Closing my account and going somewhere more reliable. Displaying funds that aren’t actually available as “available” is a joke.


key: chroma:document
string_value:
I deposited my rent check in error. I have been suffering with migraine headache for 2 weeks,The banker took my payment and didn't verify the account name. If he did this would not have happened, well today is Oct 16 and I still haven't received my money back. I spoke with Ashley ** and she told me that they would mail the $1250.00 check to me a week ago because I closed my account with my previous bank when I moved to my new apt. I had to use all of my little saving to pay my landlord. I am on disability and it's hard for me to to live on the money I receive monthly. I was told by Ashley yesterday that they will send the money back to my closed account and she would get back to me on Thursday. Well she told me that she would get back to me last Friday and she didn't. I had to call her yesterday and she would let me know where the process is with my money. 


key: chroma:document
string_value:
On Tuesday, October 1, 2019, My daughter and I went to our local Chase Bank inside the Albertson's grocery store in Broussard, LA. We needed to open her an account. We walked up to the counter, and we were greeted by a gentleman. He was very courteous and mentioned that Alondra would assist us in opening our new account. I have been a Chase account holder for several years. A few years ago, I opened a high school account for my eldest son at the same branch. The process was quick and seamless. Unfortunately, this time was terribly different. Alondra ** was completely unprofessional.


key: chroma:document
string_value:
I have a fraudulent activity on my account where someone transferred money from my account due to poor account security of Chase bank. I called the claim department and opened a claim and they said they will conduct an investigation, the complain was filled on the 3rd of October 2019. On the 10th they decided it was not a Fraud and I am responsible for what happened. I was not credited for my loss and there was was no investigation conducted. They just want to screw me because my name is not American just like that.


key: chroma:document
string_value:
I lost my wallet with my Chase debit card in it and I didn't know it was lost until I got a text alerting me about a $300 transaction at a CVS. Immediately I called my bank and told them the transaction was not mine and I lost my card on the very same night. The reps told me they would cancel the transaction and issued me a new a card. Nearly 3 weeks later, I get a letter from Chase telling me that they were revoking my claim. Their reason: It was processed correctly and the transaction was made within the area. Therefore, they decided to take the money that was STOLEN from me out of my account anyway. 


key: chroma:document
string_value:
I had Chase Bank before, but now they are out of control. Here's my story.... I'm self employed, my refund check from the IRS came in YES YES YES, so I deposited it at the branch in the bronx. Everything great. 2 weeks later they closed my account. I ask why??? They looked in their system no fraud, but the chase bank system closed my account, they couldn't tell me why. But I do remember when I deposited my irs check lol they thought it was a fraudulent check (smh) until it was verified... Duh that's all they had to do. They 2 weeks later account closed. Chase cant tell me why. What a Shame. But I did found out something about chase Banks.. CHASE Bank is NOT A BIG BANK. Chase is small bank for small people and small businesses. Deal with BOA (Bank of America) which is worldwide... Don't deal with chase.


key: chroma:document
string_value:
I noticed I accidentally overdrafted my account one morning. Knowing I had 24 hrs before they charged me I transferred plenty of money from my savings (not with Chase) and showed it was sent that same morning. The next day they charged me two $35 fees. WHAT? THEN later that day they put through my transfer. They wanted to make sure they charged me insufficient fees first. Called and the lady argues with me that they don´t do that. Called my savings and they said that it posted on the same day...early. Hmmm. Clearly they don't do that. Also still didn't get refunded the two fees. Pretty upsetting.


key: chroma:document
string_value:
This is absolutely the worse bank in history. I’ve never heard of a bank who held a deposited check for 7 business days, especially for a petty $300. My father wrote me a check so I can pay my car. I deposited the check into Chase thinking I can pay with this lame account. It is now Tuesday. Check was deposited on Sunday. Oct 6th 2019, they want me to wait until the 10/17/19 to have access to my money??? Are you kidding me. Now my father who wrote the check said the check was cleared and removed from his account??? So where is my money??? This bank is wrong for keeping our money on hold and something needs to be done regarding this issue. Once I receive my money I’m closing my account and never turning back. They are thieves just trying to put interest on our stuff. This is how they make their money guys!!!!


key: chroma:document
string_value:
Very disappointing with call! All help center are move to Philippines, after 5 calls and spending couple hours in total - no help, representatives are sound like a robots. They didn't solve any my problems with transfers.


key: chroma:document
string_value:
I deposited a check from my 401k into my bank account and now it's on hold. I don't think it's right that I have to wait 1 week to get the hold off of my account and have access to my money. I could have cashed this check at a currency exchange but no I decided to deposit it with Chase. That money was for my children. Now I have nothing until next week. I will continue to complain until this hold is off my account. That check is legit. Chase can verify it with the merchant. Once my check clears I will close this account. I'm not happy with it.


key: chroma:document
string_value:
I would not recommend Chase Bank to anyone. The customer service team has no idea at any time what's going on with your account when you call and ask anything. You always receive different information. I went online to open a chase account a few weeks back, was approved, received the card, set up online banking, changed my direct deposit from my employer, activated the card and was ready to go. The following week my direct deposit was deposited into the account but I received a letter stating they changed their mind and closed my account and I no longer would be banking with them. 


key: chroma:document
string_value:
Somebody sent me 31$ through Zelle and then filed a claim that the payment was unauthorized. Understandable, but what really got me ticked off was that Chase's anti-consumer practices were so atrocious. They extended their 'investigation' past the estimate of 10 days which completely hindered my ability to make necessary purchases and on top of that they told me to call them back once I see that the 31$ has been removed from my bank. The trick is that they completely locked me out of my accounts and I have no way of knowing when they would remove the money. I'm a college student working as a freelance tutor, so all my payments are unsecure. I'm sure it's all a ploy to close my accounts while keeping all my money. Never bank with these guys. It's all corporate greed and anti-consumerism.


key: chroma:document
string_value:
Filed a claim with Chase for fraudulent charges 'cause Speedy Cash was taking money from our acct and we never had a open loan with them. They reversed the charges temporarily and then came back saying the charges weren’t fraudulent, that they received documents showing That. When I asked for them to further investigate they said no and 'cause they already concluded their investigation when I asked them to open another claim they told me that they can’t do that and then told me that since they can’t get their money from speedycash they have to reverse the charges on my acct 'cause they don’t give out free cash and are refusing to look into it any further. Chase is a company you don’t want to bank with and because of this I will be closing my accts with them and taking them to court.


key: chroma:document
string_value:
I live and work in Tokyo, Japan, and my money that is deposited in my account in the U.S. comes from a Tokyo bank and my online transactions are completed in Japan. Now, out of the blue, Chase is denying me access to my account because I tried to make a rental payment to my the owner of my son's house that he and friends rent near their university in the U.S. Declining payment was fine to do if the security of Chase felt it was dubious. I phoned the number as requested and was told that payment would be declined but my account was fine. A week later I am unable to access my online account. 


key: chroma:document
string_value:
Deposited a check into savings. I was told the check would be held and cleared in four days. Account showed the funds released for use. I transferred funds into checking account, wrote a check and the next day CHASE removed the funds out of my checking account without notice. This caused my check to bounce. Now they say it will take another week to gain access to the funds due to their mistake.


key: chroma:document
string_value:
Honestly, It seems like apologies are more the norm these days in place of accountability. It's so apparent. I had an issue with three separate ATMs not working after I called with my first issue. The representative promptly told me, "We aren't experiencing any issues on our end." I explained that I was a customer and that I was having an issue, hence my call. She apologized and said there was no information she could provide, insight she could give, or direction she could point for clarification to the issue I was having. Basically just a road cone diverting traffic. 


key: chroma:document
string_value:
I have used Chase for routine banking and have 4 of their credit cars, had an investment with them as well. Over the years I have stopped using their cards although they are active and only use city cards instead since they wouldn't reduce my rate with credit score of over 800. I moved my investment to another institution. I still have a large savings acct with them, my checking acct and my online bill-pay. I am ready to just say goodbye. For 3 months now, my online or in store debit card transactions have been randomly declined for small purchases and I have to call in so that they can allow the transaction.


key: chroma:document
string_value:
I opened account 3 months ago. I deposited my PAYROLL check and they tell me it's an unsecure check and it will clear in 8 days. It's one hundred dollars!! That's all. And they want to tell me it takes 8 days to clear. Are you kidding!?!? If I haven't burned my bridges with local banks I would switch. I'm still shopping for alternatives.... DO NOT BANK HERE. DO NOT BANK HERE. You will regret it. Mind you... every time I've deposited a check it had been some issue as well which was resolved with a phone call, still shouldn't have been necessary.


key: chroma:document
string_value:
On Sept.16 2019 I found out that my rent was not paid (I ALWAYS PAID ON TIME). The check was dated 9/3/2019. Someone there withdraw the wrong amount stating that there were no funds (NOT TRUE). I called immediately and the CS said on the phone with also my manager that it was THEIR MISTAKE... On 9/18/19 I found out that Chase withdraw TWICE the amount of my check (still waiting to get a refund..) Completely RIDICULOUS. Never happed before and Im a chase customer for 6 years now, 2 BIG MISTAKES in 2 weeks...


key: chroma:document
string_value:
I redeemed my points for 3 gift cards. I tried to use the gift cards, and got told they had zero balance. I call each of the gift card companies, and come to find out that the cards are inactive. So I called the number on the back of the Chase Freedom Card, and the representative I spoke to was much less than helpful. Just told me that the cards are showing valid on their end and there's no memos saying that they're inactive. The issue was escalated, which I now have to wait three to five business days to get a response about. I wish there was a way to just get my points back. This is such a ripoff.


key: chroma:document
string_value:
We were under the impression they offered a free checking account but they charged us monthly fees anyway. They are happy to lose us as customer over a lousy $12 checking account fee. These accounts have no services or benefits whatsoever. Advice: Go to an institution that offers free checking - these folks are scammers.


key: chroma:document
string_value:
Do not ever deal with these people, unless you want to be treated like trash! They will cut you off whenever they feel like it and won't give you a reason why! Case in point...Got a debit card just a week ago. But my own money in, then after a few days claimed it was fraudulent. ** these people! If you are not rich and a working stiff like me, you were warned!


key: chroma:document
string_value:
This crappy bank approved my Southwest Rapid Rewards card August 24th. Charged the 69 annual fee. Proceeded to close it Oct 16th by email with zero notice. Claimed it was because I had too many inquiries??


key: chroma:document
string_value:
1st when you call all you get is a 3rd world country that you can't understand....and sadly when I went to the bank branch the locals had their hands tied by this other country. THAT'S scary to know that America isn't controlling the funds for Chase Bank. They put a hold and when the local branch managers showed there was no reason for it they still refused!! DO NOT bank here!!!!


key: chroma:document
string_value:
Opened an account with my local branch in Houston. All good. So-so customer service, but being Saturday I understand. Parking lot was full. Fast forward 3 days. On Tuesday all my accounts are blocked. Some low IQ person named Shipla in Loss Prevention tells me that I need to visit a branch in order to prove that I AM REAL. Seriously. Walk into the branch and get the block lifted. Head back to work and the account is still blocked. Call the Loss Prevention again. They try sending some text message to verify who I am. No dice. Then they say I have to visit the branch again. 


key: chroma:document
string_value:
I had to leave the bank I used for 29 years. Took two days to close all accounts and cost me thousands to refinance everything and I had to change all my auto paying bills but it was a horror to remember all my account numbers by heart as the bank will not use just the bank card anymore. This is a horror and should never have been allowed. I hope everyone leaves. Imagine needing money and you do not know your full account number.


key: chroma:document
string_value:
Chase has the absolute WORST customer service I have ever experienced in my entire life across every company I have ever interacted with. NEVER, EVER bank with Chase unless you want to torture yourself with the world's most incompetent, rude and useless individuals.


key: chroma:document
string_value:
YOU SUCK JP MORGAN CHASE! $12/month for service fees is RIDICULOUS! You do nothing to earn $12/month! All Chase is doing is collecting on top of collecting. I will be closing every account (after 30 years) once my last check clears!


key: chroma:document
string_value:
After 25 years of being a good client: both personal and business, few paid mortgages Chase Bank had a problem returning remaining balance, when I closed my business account. (Just few dollars) Will close all my account with them including credit cards and spread a bad word, wherever I can. THIEFS!!!


key: chroma:document
string_value:
I loved this bank. For many reasons but it all came to an end. On Aug 28 I received an email saying that there was an inquiry open about $900 dollars missing from my account and that the bank will follow up. On that same day my entire 3 Chase accounts were frozen. Leaving me without any money. When I called the bank they notified me that my accounts will be closed and that in 10 business days I should receive a check with my money. 


key: chroma:document
string_value:
This institution lowered my credit spending limit after I paid off all but 6% of the $5,000 balance. There are no derogatory marks on my credit from this institution about late payment or failure to pay. The credit limit was never decreased before the payment of almost $4,700 was made. I would not recommend applying for credit with an institution that takes such poor care of their customers. I am happy to close my accounts with Chase.


key: chroma:document
string_value:
Updated on 09/26/2019: Since my first review, I received documentation from Chase that Square sent to prove I did the transaction. It's redacted, in a few areas that don't make sense. The doc has my name misspelled, gas station address for the fake company, the transaction time is 2:40 am, card number keyed in.. etc. It's abysmal. Who pays $455 for mobile phone screen repair at 2:40 am? Not me! The business is a mobile business, so I wouldn't be going into a store to do the repair. It's called Mobile Screen Geeks, they come to you and do the repair. The real Mobile Screen Geeks, address, Schaumburg, IL is being hijacked because Square's data was hacked and in turn, my info was used in the scheme.


key: chroma:document
string_value:
I had 2 checking accounts. One was restricted, scheduled for closure and overdrawn. The other was in good standing. That is however until Chase decided to withdraw all my funds to offset the negative balance in the other account. Bringing this account to a negative balance and causing more to incur overdraft and late payment fees. I also had pending payments for bills that came back as insufficient funds because Chase withdrew all my funds without any prior notification. And left me with nothing but more bills and fees.


key: chroma:document
string_value:
I tried opening up a checking account because I saw the promotion for $200. Apparently, I did not "open the account the right way." I tried calling customer service and she said she could not help. Rather than invest my money in Chase and start banking with them, I asked to just close my account. I guess Chase does not want my money...


key: chroma:document
string_value:
On Sept 9th, I went to a Chase Bank to withdraw funds from my EHT government issued card. I chose Chase because they don't charge a surcharge and thought it more convenient being that they give out $5 and $10 bills. The ATM went thru the whole process of the transaction, took the money off of my card then says they're unable to give cash right now. Now I have to wait up to 25 days for EHT to dispute and investigate the claim before I can get my money back. It's even printed on the receipt "We aren't able to give cash right now" printed under the amount of the withdrawal.


key: chroma:document
string_value:
Several occasions I have called and spoken to multi reps and all have different ways of doing things. No one is on the same page. When ask to speak to a supervisor, you are given the runaround. I applied for a credit card and I have alerts on my credit file. I was told to update it and all you all would have to do is call me or send me a text on my new phone number per the updated credit file. Well I call and guess what? You all did not update my credit file. Again you guys are giving me the wrong information and the runaround. I am going to start a petition to not use your services because of lack of customer service and not being attentive to customers. Not knowing the correct information to say when asked. Just not knowing your overall job. I suggest you fire everyone and start from ground zero. Or retrain, which ever is more cost effective.


key: chroma:document
string_value:
I wanted to attempt to close my savings and checking acct. but was told that it had already been closed. The CSR repeatedly announced my social security number over speaker in a public setting with no regard to my privacy nor regard for overall experience with Customer satisfaction. I will report to all the necessary authorities that these private banks such as JPMorgan Chase that are not being observed by a higher Authority nor Recording of any kind past transactional statements and are solely closing out accounts with no verification of account holder authorization Nor notification of account holder information.


key: chroma:document
string_value:
Worst experience ever. I had an emergency and I tried to use my debit card and it was declined even though there was money on the account. I called customer service (1 (877)- 388-5726) with Beatriz on (Sep-09-2019) at 1:50 pm and she told me that my account was close and she couldn’t tell me why, supposedly because of their privacy. I asked to be transfer to a supervisor. Once the supervisor (Anthony) got on the phone he couldn’t tell me neither the reason why they’ve closed all my accounts with any further notice. Now they won’t release the money that is on my accounts. Please don’t do business with this bank unless you want to go through all this.


key: chroma:document
string_value:
Thank you to the Chase Bank on Irving Park Road in Streamwood, Il. Special thanks to Edith ** for her help and Al ** Branch Manager who listened and corrected the issue. This is a great branch. They care about the customer. Thank you again, Brigitte


key: chroma:document
string_value:
I have a complaint about a few insufficient fee funds they gave me. I made a scheduled transfer request from my credit union to my Chase checking account 3 days prior making sure my transfer arrived on time to avoid insufficient fees. When I checked my Chase account, the amount scheduled did not get transferred. I looked into my credit union account and it showed it had been drafted. The following day, I had 3 $34 insufficient fees and still no money transferred. The money shows up 2 days after. It made me so upset that the main thing I was trying to avoid happened anyways, but not because of my fault. 


key: chroma:document
string_value:
On Sept 5th 2019. I arrived at the closest Chase Bank location in Bridgeport WV with a check to cash from a Chase Bank account issues to me. I was told I could not cash the Check without Opening a bank account with them first bc it was over 2,500.00. When I asked why I was told a outlandish lie from the lady working behind the desk. She told me that the issuing company had that policy and would not allow me to cash it without depositing it into an account with their bank. Which I found out was not true at all and they had no such policy! I had all proper identification to process it through their system required by government etc. I was not even given that option but was well aware of it. 


key: chroma:document
string_value:
Well is the worst bank, got a payroll check deposited and took 3 weeks to clear out. I have been with them for 10 years and every year they get worse. Please do not bank with them. You call and no one really help you.


key: chroma:document
string_value:
I will NEVER go through Chase ever again. Literally the worst customer service I have ever dealt with. They do not care if you take your business elsewhere and at this point I'm even thinking it's encouraged. Chase ran TWO credit inquires on my credit within less than two weeks. I was requesting an additional $1000 credit limit after being offered the lowest credit limit I have ever received. I was put on hold every two minutes for 5+ minutes at a time, spoke to three different people and wasted 45 minutes of my life. I have a credit score over 700, make over 60,000 a year and have never had a late payment. CHASE SUCKS! LOOK ELSEWHERE! Capital One treats their customers MUCH better.


key: chroma:document
string_value:
I used Chase Bank points to reserve a hotel and limo pickup service. The limo service never showed up at the designated location. We called the phone number provided and they never picked up. We reported this to Chase Travel Services, and after a couple weeks of runaround were told that our points would not be refunded because the car service refused to refund them. So basically Chase allowed their supplier to steal $142 from me with no repercussions. BUYER BEWARE!


key: chroma:document
string_value:
I had to send somebody money to cover a check they wrote for me on their account. Chase send me a text asking if I authorized that payment. I reply yes, later I try to login in my account to see if it went thru and my account was blocked. I call the number, talk to a woman (in India), she verified by different ways that it was my account and that I authorized the payment and unlock my account. I get home later on and the payment was cancelled. Try to do it again and they block my account again. Call back the number and they didn't help me and also lied to me. I ask to talk to somebody in charge. They lied to me. Nobody about me, I keep complaining so she transfer me to the department above her. A guy answer and say nothing they can do. Go to the branch tomorrow. I ask if he block my account and he refuse to answer. Finally he just hung up, so now my friend is going to have a bounce check. Customer service did not care about that.


key: chroma:document
string_value:
Shaylee **, an advisor at Chase Bank in South Ogden office: Shay kept us informed with every detail in the processing of the loan. She went above and beyond her duties. She continuously monitored other individuals to ensure the entire process stayed on-time. I’ll definitely recommend her to anyone applying for a home mortgage.


key: chroma:document
string_value:
The manager racially profiled me and will not withdraw money for me. I give him a government issues ID to cash my money and I could not get money if I did not give him my debit card. I did everything he will not do and went to a different branch and was issue that money without a sweat. I need him to talk to because the next time it happens then I believe you do want to bank with me. He very rude, a did want to talk to me and still was forced to talk to me. Stupid man. Branch of Chase Bank - 7722 Cox Ln West Chester Ohio 45069. Name of personnel **.


key: chroma:document
string_value:
I have had a chase checking account since college, I opened it approximately 13 years ago. I mostly use online banking. I got married and attempted to add my husband to the account. The branch employee was given documents she was supposed to scan, this was not done correctly. We received a call to give these documents to them a second time, prior to a deadline, which we did, otherwise they were threatening account closure. Although this was done in a timely manner, somebody decided to not look at the documents and close it anyway. Apparently these are done by two different departments. 


key: chroma:document
string_value:
So I decided to cancel my account. I withdrew all my money, filled all the paperwork out, and it was supposed to be done. Well I get a statement in the mail, and I’m confused, and it shows that I have -$380. I clock on my account (that was supposed to be canceled) and they assessed a monthly fee without telling me, putting me at -$6, then the overdraft fee, then the insufficient funds fee. And then they allowed an account that shouldn’t have been being paid on (that’s a review for a different company) and it just kept going. 


key: chroma:document
string_value:
So they turned on overdraft fees without my permission due to a miscommunication on their end. And so they have taken 1,400 dollars out of my account in the past 6 months! When I called they told me they would return what I needed to pay my rent. Even though they should fix the 1,400 all I asked for was $300 and was told Chase won't allow it. Great thanks for screwing me. They took over $470 from my account in 16 days this month due to their mistake 1,400 total over 6 months and all I ask for is $300 and was told no? I actually would have let you scam me and let this slide, no big deal. 1,100 bucks you guys got to keep because of your mistake. Instead, Chase wants to hold on to that money so I'll bank elsewhere. Thanks for scamming me the past 6 months.


key: chroma:document
string_value:
Simple. I applied for a Bonvoy Marriott Chase Credit card. I was approved. I used it. I made an early payment on it. Then Chase closed the account. Now I have a closed account on my credit. They set me up for failure and they don’t care. They can do what they want. It’s in fine print. I say, go to your local credit union. Don’t get caught up in the glamour if you don’t have to.


key: chroma:document
string_value:
Chase Bank is just another big corporate business that only cares about making money and not about the hard working customers who bank there. Too many fees and if you try to call and fix or explain the problem they say, "well, I'm sorry but that's just how it is." They are just out to get as much money from you as they can. They don't care if you want to go to another bank, that isn't their problem. I have had enough with dealing with them. If you care about your money don't waste your time.


key: chroma:document
string_value:
Updated on 09/14/2019: I moved and did not get my statements. They kept charging me $12 a month. I called like 3 times to close it. They said they did. I got another statement today saying it was not closed. I called. They said I could not close it. I was transferred 3 times. They said to get in and transfer the money. I tried. They piss me off so much. They will probably just continue to charge me. They are such fraudsters. They can get away with whatever. Big Banks control the government and took taxpayer bailouts. They are scammers.


key: chroma:document
string_value:
I go out of town a lot for my job. I went out of town last week and stayed at the Hilton. They took a $100 incidental fee and gave it back a few days later when I checked out. I called my bank because I never received my money back. When I called Chase they said they had no record of me even being at the Hilton despite me going up to the bank and showing them all my receipts. Including my receipts from the Hilton showing them taking out $100 and returning the $100. Moral to the story Chase stole $100 and erased the whole transaction from my statement making it seem like it never happened. Worst bank to have and I don’t recommend it to anyone who works hard for their money.


key: chroma:document
string_value:
In July I walked in my home after work and there was someone controlling my computer from somewhere else. That is when we found out that our 4 accounts at Chase had been emptied. I called Chase and reported it to them. They said that these were wire transfers. I started the motions to get the money back. I spoke to the fraud department, filed police reports, and even filed a report with the FBI. I was able to get Yahoo to locate some of the transactions that had happened. They sent money to a place called Cash App, and Coinbase. 


key: chroma:document
string_value:
Chase makes it a point to block my YouTube Subscription charge every month, making me have to call their customer support to unblock the card so I can then (after 36 minute call with dozens of verifications) pay US$5 to keep my YouTube Premium going. Every month! They consider google an "untrusty" vendor! OMG! Guess who I would rather keep? Chase or my YouTube Premium account?


key: chroma:document
string_value:
I bank with Chase. Someone charged my debit card to Google Ads. I am being told that I have to pay it since the information matched what I did. I am told that if I want to dispute I have to contact merchant. Horrible service.


key: chroma:document
string_value:
This is without a doubt the WORST bank I've ever dealt with. From rude, uninformed, and indifferent Customer Service Reps who all give a different explanation depending on who you get to mind numbing hurdles to jump through to get to a competent human being who can address where their automation creates obstacles or inconsistencies in how they're processing transactions all in an effort to extract fees out of the customers they say they care about, of which I don't buy any of that. Do yourself a favor and stay away from Chase. I just signed up with another big bank competitor of theirs. Not expecting much but maybe it's the lesser of two evils.


key: chroma:document
string_value:
I wrote out a check to Capital One for my credit card payment. The check was stolen and an individual put it into her account. I am being given the run around by Chase. The money was taken out on June 3, 2019. I found out on June 29 that the credit card company did not receive payment. I tried from June 20 on to submit the claim. They finally put the claim through on July 10 and now say I have to wait up until 90 days and that is an estimate. They can take longer. The system is severely flawed. You can deposit a check through the ATM or phone and the program does not check the front of the check to where it is being deposited and I am paying the price for this flaw no one gets back to me. I am considering taking them to small claims court. Horrible bank. They do not stand behind their customers.


key: chroma:document
string_value:
My family have banked with Chase for years & recommended I use them when I moved to New Orleans. I opened an account & was introduced to the features of mobile deposits. I always sign my checks for deposit only with my account number for a mobile deposit. I was never informed otherwise of anything different. Anyway I deposited a work check from Hancock Whitney Bank on June 10,2019. On July 24th, the funds were withdrawn from my account because someone from Capital One had presented the same check there & it was cashed even though it had for deposit & my signature on it (Somehow this check wasn't destroyed in my shredder or was thrown away). I spent many hours & weeks trying to get my money back. Capital One trace the check back to Chase because my account number was on the back & they gave the funds back to Capital One & then to cover their loss pulled the funds from my account. 


key: chroma:document
string_value:
My name is Joyce **. I live **. I was at your ATM machine in Chicago IL on Western and Madison street trying to get money from ATM machine about 5:30 AM on 08/09/19. There was so many large RATS surrounding the ATM machine. They were coming out of this patch of grass right in front of your ATM machines I thought they were going to jump on me. I spoke to someone in the bank a year or so ago about this problem, and after that I just stop using this ATM machine for the most part. I was afraid I might get bitten. I have been a customer of Chase Bank for many of years. This is horrible. I will not go there again. Someone from Street and Sanitation should address these issues. Chase Bank your customers should not be subjected to this infestation. Thank You. ** Please let me now when this problem has been resolve.


key: chroma:document
string_value:
I opened a business account at a branch with a $200 promotion bonus code. The banker at the branch was nice, and the experience was pleasant. But when I called the customer service number, it was a completely different story. Called them 2 times in a day, and each time ended up very unsatisfied. Call #1: I deposited a check 7 days ago, but the fund is still being held. When I called to ask why, the rep said she doesn't have the info and put me in another queue for another department. I had to wait 15 minutes to talk to a specialist. Not the best 1st impression.


key: chroma:document
string_value:
If you're an intelligent person who care as much as I do about my hard earned money and the bank I'm doing business with, then for the love of God hear me! Chase Bank cares nothing about its customers whatsoever and truly will go out of their way to screw them out of their money. They have rules and regulations that will boggle the human mind. I believe that this is their intentions for the start. They will have you so upset over some unbelievable and totally ridiculous rule of theirs, that you will "In Most Cases" just give up and go away. That's exactly what they want you to do.


key: chroma:document
string_value:
I have had a Chase checking account for 20 years and recently my online access to it was blocked so they could check on a transaction. The transaction was legitimate, but they are saying because I’m not at my US number (I'm in London for several months) the only way I can get back access is to "go to the nearest branch with my ID." The nearest branch is 3000 miles away! I talked to several customer service reps and supervisors, called the lady who opened my account, messaged them on Facebook, went to the corporate offices in London, emailed two corporate officers. If they respond at all--the two corporate officers didn't--they just say, “Sorry, that's our policy.” I want to close my account and go with a different bank but I can't even do that until I get access to my Chase account! If you ever travel, I suggest not banking with Chase.


key: chroma:document
string_value:
I made on time payments for 3 years racking up tens of thousands of dollars on this card- used it for work expenses. When I paid out in full, SOMETHING didn’t calculate and their system showed I “overpaid” by 200 dollars on the statement but supposedly left a remaining balance of 29 for the following month. With the assumption that this card was now at zero I was never alerted through a call or even an email that they sent me to collections. Paid, fought, lost. For a guy who only uses credit cards, you have lost a lifetime of business. Worst customer service and this credit ding just affected my refi on my home. I also want to give a shout out to Capital One who alerts if they even think I tip too much. Save your time and go to a more tech savvy credit company.


key: chroma:document
string_value:
After a three and a half hour vacation ruining odyssey, I discovered, thanks to Chase online, just how bad is our banking system! Armed with my smartphone I attempted to rectify the problem. When I talked to supervisor at the end, I was told "You can't enroll online from smartphone". I answered "This is 2019. You can't be serious." But oh yes, yes they can be very serious. The final nails in banking system are being hammered in by crypto. Guess what? I can do crypto on my phone and transfer money seamlessly to anywhere in the world on my cell phone! Hundreds of thousands of dollars if I want. 


key: chroma:document
string_value:
I am closing my bank account with you. My card was stolen and was hung up on twice. Very very rude. Will never bank with Chase again. The customer service was that of a Taco Bell in a ghetto. Very displeased.


key: chroma:document
string_value:
Chase Bank in Huber Heights Ohio is the most unprofessional bank branch I’ve ever had the displeasure of belonging to! They received and stole a $1400 Direct Deposit of mine, without any communication with me, much less an EFT Rejection or return, that was deposited into an account that had been closed for over 2 weeks! That’s theft... Don’t trust Chase!


key: chroma:document
string_value:
After making an online payment through Zelle, something I do several times per month, Chase has locked me out of my account. Not only that, they refuse to allow me access until I visit a Chase bank. Of course I'm traveling and there's no Chase banks anywhere. I asked for any way to confirm my identity and someone in India said that based on what's written in front of them, there's no option. Wow, what a piece of ** way to deal with their customers. I have about 10 accounts with Chase (mostly business) and I'm so upset to be treated this way, especially for a legitimate payment. I would never recommend Chase to anyone and I'm looking at moving all my accounts anywhere else.


key: chroma:document
string_value:
I am a long standing customer with JP Morgan Chase and hold several accounts with them; recently while on my account online, had an offer to apply to a pre-qualified offer for the Sapphire Preferred Card offering 70,000 Points when you applied if you would reach $4,000 in charges within 3 months, which I doubled that amount in 3 weeks. I am always a proactive individual and I took Screenshot of the offer proactively because I don't always trust how some merchants use marketing to increase their business, and that is exactly what has happened with Chase. 


key: chroma:document
string_value:
I've been banking with Chase for 10 years. Over the past 2 years I've been experiencing periodical unauthorized withdrawals from my checking and saving accounts. Each time the card has been in my possession. With my most recent unauthorized withdrawal on 7/13/19, Chase representatives have told me to get a faxed report from my cellphone carrier of my location at the exact time and date. T-Mobile or Apple does not keep records of the location of my phone (stated by representatives from T-Mobile and Apple). So this is RIDICULOUS. Why must I continue to have this issue over and over again. Having to deal with discontinuing cards and receiving new ones every few months. I AM SO UPSET WITH CHASE. 10 years and being a customer and a victim to this fraud, CHASE WILL NOT HELP ME FURTHER.


key: chroma:document
string_value:
In a time where automation can trump feeling heard and served as a customer, today I felt the exact opposite. After a very unsuccessful and maddening call with Chase Bank 1800 number, Nattalie ** showed me true customer service at my local branch. She listened, empathized, and did her absolute best to help solve my issue. I can’t thank her enough for connecting with me, truly listening and acknowledging me, and keeping my faith in Chase. I have been there since 1993 when it was Bank One, and because of Nattalie, I will continue my loyalty.


key: chroma:document
string_value:
We got a stroller from Bed Bath and Beyond, the next day we decided the stroller wasn't what we needed and we went to take it back (all brand new, not used at all, with tags but no box). I've returned items to them before without a box and never had an issue. They would not take it back. We decide to contact the credit card and start a dispute. 


key: chroma:document
string_value:
Chase was number one about 10 years ago reason I joined them. But it seems like their executive offices can careless about their customers now. I have a 835 credit score, had $250k in my chase accounts, owned outright 4 properties to net to over 2 mill. No debt at all! I own all my Benz cars outright. Chase denied me their lousy United Airlines Credit card. (Too bad for United cause I will fly AA for the free bags since CitiBank allows me their AA credit card). 


key: chroma:document
string_value:
I opened up a business checking account in January and it has never actually worked. Not at the ATM, not online, not in the store. Also, the name and legal entity on the card were grossly inaccurate. After several failed attempts to correct my debit card through multiple channels (calling customer service, calling the branch, going into the branch) I was issued the same incorrect debit card. AGAIN. When I call customer service, they tell me I have to go back in to the branch to get a corrected card issued, even though that's the very reason I went in just two weeks ago. My online banking reflects all the accurate information, why my card can't be fixed to matched – and actually work – is beyond me. I will never use a Chase product again. AmEx, Suntrust, Capital One + Wells Fargo have all been incredible to work with, truly did not expect this level of awful from Chase. Lesson learned.


key: chroma:document
string_value:
Their ATM somehow destroyed our cashier's check and they will do nothing about it. They take no responsibility and tell us to go purchase an indemnity bond. I have never seen anything like this. Worst customer service I have ever received and you can't understand the customer service agents.


key: chroma:document
string_value:
Every time I order something important online and would use my Chase account, it would always reject my purchase even though it has cash in it. I understand that they have special precautions but it's not very user friendly especially when you need to buy things in a time constraint situation. Another thing, I had reset my phone and every app was like new. When I tried logging in on the app and asked for a verification code in which I entered (I'm very sure I entered it right), it keeps on getting me a rejection saying that the password or code is wrong. This app and card are really inconvenient to use. Not to mention when I called the customer service, the guy who assist me cut off the call when he can no longer resolve my problem. Personally, I think banking with Chase is a very wrong decision.


key: chroma:document
string_value:
NO. Absolutely not. I've had an account with Chase for over 11 years and I'm finally fed up with them and closing it. They've started charging overdraft fees out of nowhere. If you sometimes overdrafts your account but you head to the ATM and pay it before an fee occurs, you've satisfied that balance right? Wrong! According to Chase representatives their systems takes time to update and even though the account has a positive balance, they still overdraft for a $35 fee and it's not a one time fee. It's a reoccurring fee. Yes you get charged daily!!! For the same charge. I'm switching! Chase is flat out stealing from their customers and the representatives are clueless as to how to solve the problem. They just keep reading whatever script they rehearsed at the time of training for hire to deal with you and it's annoying and frustrating. 


key: chroma:document
string_value:
I’m a disabled veteran in a wheelchair and Chase Bank closed my accounts telling me that I would have my money 10 business days. It is now day 20 and I haven’t had any money to buy my medical prescriptions and pain medicine. I also haven’t had any money to eat. I still haven’t received anything from Chase Bank in the mail.


key: chroma:document
string_value:
I had a mortgage with Chase and they pulled some sort of scheme and lied and told me to hold a month's payment while refinancing, it was a trick. They were caught and sued for which I nearly lost my home. I thought they would have changed as a result of loss. They are worse and very difficult. Do not do business with JP Morgan, Chase or any of its subsidiaries. They are unethical and dangerous in all their banking practices.


key: chroma:document
string_value:
Today my husband sent funds to my checking account through Zelle. Normally the money comes through immediately (Real Time). Today the money was sent and it went to review. When I called customer service they were unable to tell me why. It was not a large amount of money. He stated that it would be in my account in a reasonable amount of time but was unable to tell me what a reasonable amount of time is. I am very confused and disappointed in the lack of knowledge by their rep for the product that they provide. This money is now in limbo. It is not in my account nor his.


key: chroma:document
string_value:
My neighbor and I visited the Chase Consumer Bank at 2828 Broadway Street in Pearland, Texas. We were told to sign in, so we did. Another customer came in the door and signed in but the gentleman told me they had a 2:00 p.m. appointment so they were first. At exactly 2:00 p.m. the lady we spoke to came over and said these people have a 2:00 pm appointment, this should not take long. My neighbor and I patiently waited and watched the banking lines get longer and longer, 2 cashiers, however, the one line showed she was busy please use the other teller, henceforth a long line. ** came over to see what we needed and told us it would only be 10 minutes. 


key: chroma:document
string_value:
I have been dealing with a compromised bank account situation for two full weeks as of today. I have spoken with various representatives ranging from the telephone bank to that of the executive. Their response is the card and pin were deemed as valid. As I expressed to the representatives a thief does not care about the card chip identification nor figuring the pattern for the pin. His or her accomplishment is getting what they are after. I do not feel the decision was a fair one at all.


key: chroma:document
string_value:
This morning I went to my local Chase branch in Phoenix, AZ. 7th St and Camelback. I was intending on cashing 4 checks from the IRS. I drove through the drive thru. Teller comes on and says there is some kind of problem. I told her, "ok. I will come inside." Once inside I'm told one check cashed and there was a fatal error. I had no idea what she was talking about. None of the 3 employees could help me understand. No one had a name tag on. They were terrible at communicating. They told me to leave. They were calling the police. I was just amazed. 


key: chroma:document
string_value:
Chase bank has the worst customer service ever, and I am almost sure that they leak customers personal information too. I haven't even gottn a card in the mail yet and my account information has already been stolen. To make matters worse they won't open my account back up unless I drive 300 miles to a branch location with a half a tank of gas. Officially stranded here in the middle of Vermont about to lose my job.


key: chroma:document
string_value:
I have banked with Chase since starting my non-profit organization. Once we grew to a size to have an active board of directors and sizable donation base we needed to hire a CFO and follow dual control policies on transactions. This online function failed time after time and we were not getting notifications from Chase about pending transactions. One of the first things that Chase did was block the sub account of my new CFO over what they considered a suspicious transaction. This virtually shut down our financial operation until I had to personally go to a Chase branch only to find out that I was powerless as Chairman of the Board, Founder and signatory, could not reactivate my CFO's sub account profile. He lives in another state with no branches of Chase nearby. 


key: chroma:document
string_value:
We are longtime loyal customers, but we are moving our funds into our credit union after speaking with managers in the Chase Bank customer service department regarding overdraft fees and their text alert service that was not sending timely alerts. Their customer service team provided conflicting information and would not honor reversing overdraft fees when the Chase Bank text alert system was not working properly. They could only escalate the situation to the Senior Manager. We requested a Director or Senior VP, but they said they could only forward us to another "Senior Manager" but because he no longer accepts phone calls, that he would submit a request to be called in 2 to 3 business days. The Chase Bank customer service is unacceptable.


key: chroma:document
string_value:
I just opened an account with Chase two weeks ago. I received my debit card only to be told when I go to activate it that my account is closed. I was told to go into the branch and verify my identity. Did that. Reopened another account until today about 10 minutes ago to log into my account and it’s locked.. What??? Call them and they closed my account and tell me they can’t disclose why they closed. Terrible bank!! Don’t bank with them. Why approve people and then close their account in one day...really. I ordered my debit card and money transferred into my account. SICKENING!!! STAY AWAY!!!


key: chroma:document
string_value:
I’m a member of the US Armed Forces and I wanted to check out what kind of offer Chase had for Military members and family. So I decided to call and see, when I called the lady picked up the phone and the conversation began. I asked her about benefits for military members and I asked her what were the quals for being able to open up a checking under my veteran status, I also mentioned that I was discharged meaning I left the Navy in 2009. She said that she would check on it. 


key: chroma:document
string_value:
DO NOT BANK WITH CHASE. I was suppose to receive a check from my company but because of the holiday there was a delay. Chase had the nerve to hit me with 3 insufficient fund fees during the weekend knowing that people will have checks are delayed because of the federal holiday. Yet they still had insufficient fund fees given out during the weekend. Once again, DO NOT BANK WITH CHASE. Go to Capital One, TD Bank, Bank of America or somewhere else. Chase will rob you for your money. DO NOT BANK WITH CHASE.


key: chroma:document
string_value:
Not able to access my tuition reimbursement. I opened a new account and since I work odd hours as a security guard, I thought the mobile deposit was a good option. Chase decided to close my account without any good reason. I was going to use this account as a savings account to finally save some money. I do not agree with them accepting me as a customer and rejecting me in three days. I would not recommend this bank to anyone. It should be my right to have access to my account and to be told prior if my credit history is questionable. The representative was rude as well.


key: chroma:document
string_value:
Don’t bank Chase!!! Today I am leaving Chase Bank for good!!! This bank is the worst bank out there. Someone stole my card and used it. My wife and I both called to report it stolen. They reversed the charges until today. Because we both called and somehow said that the card was in my possession that they are taking the money back!!! BS!!! Review the cameras or whatever. It is the bank should do to do a proper investigation. Normally I wouldn’t fight but we did not do these certain charges. I want my money back and someone to get arrested! They won’t do anything!!! You’ll lose your money folks!!! Worst bank in America!!!


key: chroma:document
string_value:
I have had Chase Bank for a many years. Never had a problem until today. I’m extremely upset with the customer service and the lack of help I received from this bank today. My account had unfortunately went into the negatives while my paycheck was being processed which I told from Chase I didn’t have to worry about a late charge. Well they charge my account multiple times in the same day and refused to reverse the charges. That money is not the banks to take and should be reimbursed. They did not want to help me in any way and now I will be canceling my account due to the lack to help and support from this bank.


key: chroma:document
string_value:
I recently opened a credit line with Chase. Credit is in good standing for my business. Like every bank Chase did hard pull. I then continued reading info on another card they offer. Thought it was a better fit as the actual business card for equipment etc. and I would use card A for employee expenses, etc. Everything was fine. They did a second credit pull for second card. Ok that’s normal. The first time I used card A for 2 company computers my accounts were froze. No explanation, no nothing. Even paid half the balance next day without knowing the cards were both frozen. Don’t know what will happen with this financial review but I’ve had a Capital One personal card for years high limit. I use and pay regularly. Never had a problem with them at all. I feel as though why even do hard credit check is on the first transaction they put your account under review for possible closure.


key: chroma:document
string_value:
This is literally the worst bank I’ve ever dealt with. Their policies on customer deposits are absolutely ridiculous, highly unprofessional, and questionable at best. Whatever problems they have with fraud has created a system that punishes its customers and does not allow them to access their own money without several calls that take up hours of time followed by several days of waiting for access to funds.


key: chroma:document
string_value:
My mother passed away 3 months away and Chase couldn't have screwed it up more. My dad and I couldn't figure out how to log in to check what she owed and pay it, so we called Chase. My mom had a business account and 2 personal accounts. Without asking us, Chase immediately cancelled both personal accounts, leaving just the business account. They kept us on the phone forever and asked for a ton of paperwork including when the obit was dated (there was none) -I guess they worry about fraud more than their customers' experience with them.


key: chroma:document
string_value:
Two employees Crystal and Kathy, in this fraud dept were rude, nasty, repeated statements that were irrelevant and refused to answer direct questions about why my account was frozen. The treatment I have received today in the 3 hours on the phone with Chase bank is abominable! There were more than sufficient funds in my account to cover two small purchases. But Chase did not cover them because a new check was deposited into my account -- although those purchases were covered by the cash in my account. I suspect that I am being profiled as a ** female and thus causing Chase to hold all of my money and possibly close my account (which is in good standing) when they clearly knew my purchases could be covered and they had no risks in paying for my grocery and gas tank purchases!


key: chroma:document
string_value:
Chase Bank's customer service representatives are completely uneducated about the banks products and services. I stopped payment on a check and called three times to confirm everything was OK. They all told me that the funds would be re-issued to my account in 2 to 5 business days. After the fourth call, with subsequent transfers to multiple departments, I was told that the bank made a mistake, the money wouldn't be available for ANOTHER 2 to 5 business days and there was nothing they could do to help me or fix their mistake. They also don't have a clue how to explain the payment process for the Chase Freedom credit card in order that no interest fees are incurred by their customers. The end result was that I canceled the account. Buyer beware.


key: chroma:document
string_value:
I had a fraudulent charge put on my account Thursday night which put me in a negative balance in my account which resulted in me not being able to get gas to go to work. I called Friday morning, did a claim and was told 12 hours till it would be fixed. I couldn't go to work Friday so Saturday again trying to go to work and still no money. I call again and get told Monday now due to the weekend. That meant 3 days no work, by now my employer is beyond upset. On Monday 5am I get up for work and still not fixed. I call, get escalated to a supervisor and told I have to wait till it’s not pending 1 to 2 business days. That’s almost a week and I can't access my gas money. I explain that I have to go to work and ask to speak to a supervisor above her and I’m told 1 to 2 days to get a call back from a manager and to get over it. I call my boss and she fires me for not showing up to work 4 days now all because Chase is withholding my money in a fraud charge.


key: chroma:document
string_value:
I have no complaints about this bank's service (aside from my home town refusing to allow them to do business here) except when it comes to asking questions to customer service regarding mobile deposits. Since it is a pain in the neck to drive 20 miles out of my way for a cash deposit, I inquired (several times) about depositing banks cashiers checks and money orders.


key: chroma:document
string_value:
Have been on the phone for hours for the past few days trying to ask a question about my a travel booking I’ve had for months now. Transferred to millions of people, nobody knows how to assist me, hours and hours on hold, have been hung up on and not called back multiple times. Will have to cancel a flight as a result of their complete and utter incompetence. Will be canceling all of my Chase accounts.


key: chroma:document
string_value:
Dalton was the best customer service rep. I have ever experienced.He had a smile in his voice. He made me feel as if he would take care of all my anxiety concerning my account. He did exactly that. He made me want to call everyone and tell them to switch to Chase bank because they actually care. After the exchange I asked to speak to his supervisor. His name was Damion. He told me this was the second praise he received that day concerning Dalton in Arizona. I found the manager, Damion to be just as pleasant as Dalton was. I persisted to ask for his supervisor. When I was informed he was not there I made up my mind to write this review.


key: chroma:document
string_value:
I have been with Chase Bank when they were Washington Mutual (a long time). I have always had a great experience and have referred several people. However, my last two encounters with the customer service (800 number) has been horrible. Most recent I called today to inquire on a online payment that I purchased Monday. Now my experience Monday evening was great, the representative Kendra was helpful when I explained my situation (including the fact that the purchase was made online with a debit card). She ensured me the stop payment was successful, that my account would be charged $30, etc. She further informed me that my refund should hit as soon as Tuesday. I called back today Wednesday June 19, and had the unfortunate pleasure of speaking with Janice. I explained the entire situation again and wanted to check in an ETA for my refund.


key: chroma:document
string_value:
Chase Bank does not give a care about my financial hardship and forced me to make a settlement and my FICO score has decreased because of this. I've learned my lesson with Chase, JMorgan's mission and value are failure to meet the needs of customers, undoubtedly. Chase CEO and employees, your organization will be in a deep trouble if you keep this doing and does not offer the assistance such as interest low rate and help the needs of clients. I left Chase for GOOD! Chase is one of dirty businesses. I highly recommend Discover card. If anyone has a hard time with Chase, application for the Discover Card, they have an excellent service and always provide the customers' need and desire.


