# embedding_metadata

key: chroma:document
string_value:
I hate gave 1star. No notice given withdraw by online something new been able to view due to setup by them. Told by CSR 12/31 funds were removed same day. Poor Policy. I will never refer them to any of family or friends. Close acct if you have Bank of America. Shady business.


key: chroma:document
string_value:
I opened an account through Bank of America via mobile web in the mobile app. I opened it with a insurance check over $1,000. The app Said it would take two to three days to clear or the next business day. The morning that my check was supposed to clear around 9:00 a.m. my account was put in the closure at 6:00 a.m. due to not being able to verify my identity. 


key: chroma:document
string_value:
We have a Bank of America card that we are cancelling. We had it for 4 months. During that time period we moved from MA to CO. As a result the bill did not get to us in a timely manner. The balance on the account was $164.00 which we paid as soon as we received the forwarded bill. I called them and talked to a representative to tell her why our payment was late. She put it in the notes. We immediately requested a check from our bank to be sent to Bank of America. It was sent within two days. Unfortunately, Bank of America did not receive it until 3 weeks later. As a result they charged us a $75 late fee. They were unwilling to refund the fee even though we were able to show them when our bank sent the check. In addition our first home loan was with Bank of America. They took our house in error. They sent us a letter after the fact that they would pay us $600 for a $300,000 house. This is the worst bank that we have ever had to work with.


key: chroma:document
string_value:
Hi. This is quite a long story about my experiences with your banks. I received a check from my boss, written from your bank. I went into a location to cash it and they said they couldn't verify it. So I went to a second location with the same check and they gave me zero problems cashing it. I get my second check, written from your bank so I go in to cash it and they can't, because a number was faded (totally understandable) so I have it rewritten… I go back the next day to the same location, apparently the check is now too large for them to cash because I do not have an account…


key: chroma:document
string_value:
This bank was my first bank I ever had an account with in my young adult life. First, they locked my account within TWO DAYS of me making it, made me make a new account and gave me a new debit card only for them to LOCK my debit card. And when I asked them about it they just had a "whoops" kind of response, saying they accidentally closed it because they thought it was the card from my other account which debit card had COMPLETELY different numbers, now I can't buy ANYTHING, no food, no transportation because of their lazy, unprofessional, and downright DISGUSTING branches. And the best part is, I haven't even been banking with them a whole month and major problems like these are happening. This whole bank needs to be shut down ASAP.


key: chroma:document
string_value:
This happened to me and I am wondering how many people this happening to: I lost my debit card and had 3 fraud transaction, BOA reversed the fraud, and a week later issues an additional credit for the fraud transactions. Later when I had limited funds designated for auto pay bills the same day my bills came out they decide to reverse the duplicate credit they issued. I don't notice until the next day when they sent me the balance low notification, but by then already charged a reversal fee, and overdraft fee. I fix my balance that day, and they say no the $105 in fees is valid. I felt this was done on a fixed system, since they know exactly when my bills are due.


key: chroma:document
string_value:
We were given PPP loan and BOA has denied full forgiveness claiming that as an S-Corp we are not eligible for health insurance expense paid by our company. The SBA rules clearly state that health insurance is a forgivable expense and various CPAs who reviewed our paperwork have confirmed that we are eligible. Bank of America refuses to read the particular, applicable paragraph to the end of the sentence and has blocked us from applying for full forgiveness. It is beyond frustrating that BoA is getting away with playing by its own rules instead of being aligned with SBA guidelines. 


key: chroma:document
string_value:
After B of A royally screwed up my account YES! They did! By making a double deposit in my credit union account then taking one back out (ok BUT) they charged me a fee and I was told that IF I was to ever make a bal xfr again (NOT HAPPENING!) I should call it in BECAUSE if "I" make a mistake - there's no fixing it BUT if their agent makes the mistake it can likely be fixed. OMG! What happened is they asked for my ACCOUNT number - which I gave but what they really wanted!!!! Was the credit card number! BIG DIFFERENCE YOU MORONS! I will get this paid off PDFQ and NEVER EVER DEAL WITH THEM AGAIN! NOT EVER!


key: chroma:document
string_value:
Condescending and uncooperative, read from a script. You explain then they basically tell you you're an idiot, Banking alerts not received in time to react. Then it's "Oh well, sorry to hear that." Over 20 years of direct deposits from the SAME company, which have been GUARANTEED availability day before the date on the check and then STILL show as "processing" 12 HOURS after presentation date, so they can return checks and charge you fees. They tell you to sign up for alerts and then only alert you AFTER they STEAL your money.


key: chroma:document
string_value:
Deposited the check on 23rd of November 2021. The check was put on hold for 7 days. I've contacted the bank of the check writing and I've been told and seen on paper that Bank of America received the funds on the 23rd. They had told me that they had not received the funds. The truth is they did received the money on the same day I had deposited the check. They lied to me. Branch in Lake Arrowhead, CA.


key: chroma:document
string_value:
I’ve had the worst experience ever with this bank. They do not insure your money. I've reported fraud on my account and I've been waiting over 60 days for my money back, the customer service is horrible when you call no matter the department. You’ll just end up wait for at least 30 minutes to an hour.


key: chroma:document
string_value:
Bank of America sold my mortgage to an unknown entity and they can’t tell me who it is so I can’t pay my mortgage. All they can tell me is my mortgage was paid off. I’ve filed complaints and no one has been able to help me. I didn’t receive any notification of the transaction. I only found out because I noticed that my mortgage account disappeared from my online banking. This is egregious and I encourage you to be careful with Bank of America.


key: chroma:document
string_value:
BOA canceled my account for no apparent reason. They say that they don't need a reason. It's in the fine print. Since they won't tell me, I assume that it must pertain to a complaint that I filed with them about a corrupt Mexican airline that ripped me off and left me stranded in Mexico. BOA threw me under the bus, canceled my account, denied me access to my funds while I was still in the process of traveling. This created a nightmare, caused much trouble and frustration for me. BOA claims they mailed a cashiers check (snail mail) not even the decency to send Fedex (a week later still haven't received). This says volumes about this bank, it was pretty spineless to do this to someone who has been a good customer for over 30 year.


key: chroma:document
string_value:
I called several times of the last couple of months about a claim I filed back in the Spring of this year. I was told to place a freeze on my account which I did. Months later I never received correspondence about the claim so I called to request information on the claim. I was told I would get something and never did. This month I noticed they took off the freeze and opened back up the account while charging me a maintenance fee with NEVER notifying me of any changes, reopening of the account, etc. I NEVER received any correspondence on the claim, ever and shouldn't that be against the law? I will check into it. When I went to close the account today, they put me on hold several times and no one ever came to the phone. Looking into what I can do because how you file a claim, freeze an account and do not correspond with the account holder.


key: chroma:document
string_value:
We started the HELOC process back in July of 2021. The whole process and people involved have been a huge disappointment. It's as if they put warm bodies in chairs and these people have no knowledge of financial services. The communication is poor. We would get contradictory information from different people. We are selling our BOA stock now knowing how poor they operate.


key: chroma:document
string_value:
To quickly summarize, BOA deliberately did the following: 1) in 2015 fraudulently accessed me $500 for title work and attorney fees on a property that I was already making a mortgage payment on with them for years', without default; 2) charged me over $2600 in homeowners, after informing them that was in the process of change insurance companies. They refunded a portion but still charged me over $600 for one month! That doesn't even add up. 3) When we paid off our mortgage it took them over three months to send our escrow reimbursement and they STILL owe us money because it is not correct. I'm not going into full detail because I am currently looking to taking actions against this corrupt banking institution.


key: chroma:document
string_value:
I went into the bank to get change and deposit a check, they were short handed. Only 1 teller. When it was my turn about 20 minutes later with 3 people in front of me and 9 people behind me and more coming in as she was waiting on me, I was told I could not deposit the check. It had another person's name on it and was signed over to me, so I deposited thru the online banking. I needed change for a business and she proceeded to tell me she had none, well they have a vault they keep change in they could of done that, the little man with a tablet should of put it down and helped people at a window, instead of getting yelled at by the people in line. 


key: chroma:document
string_value:
This is the most horrible branch I have ever deal with in my life. I went in there to open a new account and the untrained new representative lady was handling my case. Not only that she didn't finish the whole process properly, she also ended up cancelled the order of my new debit card and made me wait for 2 weeks to figure her mistake out by calling mobile representative. Moreover, the debit security code that she putted on the system is not even the correct one and now I have to waste my time going back to the bank for the 3rd time trying to deal with all of this chaos and difficulties that she gave to my life. Now it has been over 3 weeks, my debit card is still sitting in my wallet because I am not able to use it. Why didn't you check everything before I left your bank.


key: chroma:document
string_value:
Because of the lockdowns - could not access branches - leading to inactivity letter - leading to having to prove who I am - yet also needing to update my beneficiary - who will not walk into a branch due to medical issues.. Every local branch I've walked into that claims there is a specialist - has none working.. No one ever answers the 800 - tele number - you can be on hold for well over an hour - after which it's time to hang up.. No matter the hour you call.. Other numbers incl within their comm are dead numbers according to the recordings..


key: chroma:document
string_value:
Filed a claim which was not resolved in my favor even though I was fraudulently charged by the merchant. I submitted all the communication I had with the merchant and they initially credited my account and after a month they asked me for more documentation. I submitted more documentation I had and they denied my claim and charged me back. I seriously think they did not do anything but cleverly credited my account initially and then took away the money. Very very bad service. I don’t recommend having any accounts with them


key: chroma:document
string_value:
I used to be able to get great customer service and humans on the phone quickly. I'm trying to find out why a wire was never sent. Endless menus. Keep getting hung up on. Used to be a great bank. Those days are gone. I'm looking forward to the blockchain ending this madness and having control of my own money.


key: chroma:document
string_value:
BofA customer service for the business side has been the worst! I've had a business account with them for over 15 years and I've had it! 3 months to get a call back on a PPP loan that has been escalated???


key: chroma:document
string_value:
Pros: Recently got fraud alert about suspicious credit card activity... BoA is 5 stars here. When I finally got through to a Representative, David was professional ... another 5 stars.


key: chroma:document
string_value:
My dad was one of first Covid-19 victims, died February 27th 2020. He had $12,000 left on loan for his house. I've spent almost 2 years & over $10,000 on lawyer fighting Bank of America. They refuse to let me, his son, I have same name as my dad, they refuse to let me make a payment, 2 years they got crazy overpriced lawyers that keep throwing wrenches into system. It's almost 2 years later and don't know what else to do. My dad owed $12,000 on a house valued at $158,000. When he died everything was shut down and closed, normal places you could walk into were all closed, phone calls were a joke, all bank of America people hung up because I wasn't my dad. $10,000 I've spent on a lawyer and getting nowhere.


key: chroma:document
string_value:
BofA has the worst customer service in the industry. Yesterday my wife tried to Zelle $3,000 and her request was denied. She spent over an hour with a customer service up and, in the end, he told her that he did not see her account?!? and told her to make an appointment with a local branch. Today I tried to Zelle the $3,000 and my account was locked, even though I was able to Zelle $3,500 to the same individual just yesterday. I have been with BofA for 35 years and I cannot take it anymore. I am moving my banking business to Ally bank.


key: chroma:document
string_value:
I enrolled for automatic redemption at the end of each month of my credit card rewards balance. I saw on my Bank of America statement that my rewards balance of $348.12 had been "redeemed". However, the credit for the funds did not appear anywhere on either my checking account statement or my credit card statement. I called Bank of America and spent 30 minutes on hold, waiting for a customer service representative to take my call. The customer service representative, when he finally answered the phone, could not tell me what happened to the $348.12 rewards credit. He could not find where the money had gone, even though it was designated as "Redeemed" and had disappeared from my rewards balance due to me. I requested that he escalate the level of customer service and permit me to speak with a supervisor.


key: chroma:document
string_value:
My experience as of late has been less than “ok.” That said, I do strive to maintain that “glass half full” mindset. The wait times have been unacceptable, and the other avenues to contact a person (email, chat) are not found any longer?! I am sitting here listening to the recording while on hold, and again “she” tells me to ”ASK ERICA” one more time… oh vey. I know that this bank is making a lot of money from me alone, so I don/t find rationale for the wait times, nor the lack of appreciation for having paid my vehicle loan off in full, years early. Maybe I am ridiculous to expect anything of the like? Not even a “Thanks, great job” in the generic letter received. I was informed that I've been a customer for “21 years now, and we appreciate that”. However, loyalty makes no true difference, and I am less and less pleased with the costs associated with banking with them. I would NOT recommend their services!


key: chroma:document
string_value:
Bank of America is consistently the worst company I have ever worked with. They make poor airline service look delightful. Nobody ever knows what's going on in their service department. Their automated services are an endless loop of time sucking confusion. Here's a company so poorly run that even the simplest of tasks become difficult and grating. Do yourself a favor and steer clear of this company.


key: chroma:document
string_value:
This bank is pure GARBAGE!!!! The Federal Government should investigate this fraudulent Institution for its illegal practices. Resolution Specialist Alphonso ** is the absolute worst. He is living proof you don't need a education to work for Bank Of America. I am warning anybody who are thinking about opening a account to stay away from this bank.


key: chroma:document
string_value:
A customer since 1995. They treat you like a 2nd class citizen!!! I have been attempting to close my accounts for 4 weeks now... Good luck... A preferred gold customer... AS a bank, they are horrible!!!


key: chroma:document
string_value:
8 hours on phone as usual, this has gone on for ten years and then I give up. No way for an elderly person who cannot get to the bank to get her own money out of BoA. Be very careful, this will be a carefully constructed nightmare to prevent access to your own funds.


key: chroma:document
string_value:
I am a Bank of America customer for the last 29 years and a platinum customer, and keep a lot of cash with them. I visited a local branch to get "medallion signature guarantee" form signed. I needed this form for Fidelity on their standard form. Since I do business with BOA and the branch is near my home, I went there to get it done. Staff at the branch is nice but have no idea what they are doing. Subsequently, I had to contact someone at a remote BOA office two times. Eventually, everyone in customer service is extremely helpless/hopeless. They rather create hurdles to get a simple task done. Normally they are rude and quick to suggest that I could go somewhere else. My form is still not signed and may take several days. My general experience with BOA customer service is extremely poor in all respects.


key: chroma:document
string_value:
They don't help anyone. The workers take off not caring about their customers and no customer service help at all. Worst bank ever. They just don't ask if you need any help, have the customers wait forever and ever and even offer any type help.


key: chroma:document
string_value:
As a former supermarket Executive Operations Supervisor I am appalled with the lack of Customer Service BOA offers. Not to mention the temporary closing of branches, closing earlier all causing added inconvenience driving or searching the internet for other locations. Try Googling BOA locations? Even their website is not consumer friendly in identifying open locations or current hours.


key: chroma:document
string_value:
This banks is the worst compared to other banks, to call customer service you have to wait in the phone for a least hour and a half. In Massachusetts you have to make and appointment at a bank location with a least two weeks because they do not have early appointments. Horrible company.


key: chroma:document
string_value:
My husband's bank account was just closed because of what they call suspicious activity. The issue is that he has two loans he is paying off through his account and there was an issue with someone hacking into his account from a different state. The bank made the decision to close his account the day before he got paid on a holiday weekend. We have a child here and things that we need and the decision that the bank made was ridiculous. They waited until someone hacked into his account from Virginia to tell him they were closing it instead of questioning the other issues they felt they had about the two loan companies. 


key: chroma:document
string_value:
I have reluctantly been associated with this bank for over 35 years. And as with all big banking corporations pretty useless to say the least in all departments. No doubt many would put a case forward for supporting these oversized established figures, but for the small account holder it is not really the service one would expect. Hopefully the one star reviews will continue and more and more people will exodus.


key: chroma:document
string_value:
I have been with them for 20+ years. Had an issue that wasn't fixed after countless hours on phone. In the end I had to pay for a mistake that wasn't my fault. Unbelievable. I took my business elsewhere.


key: chroma:document
string_value:
Read the reviews. This company cares nothing about its customers. Profit-centric, screw the consumer. Bottom feeders making record profits off of those who had financial issues during covid. Had enough of their raising rates so paid off a sizeable cc to zero balance to be done with them. Only to get hit with residual interest. Read the small print with these scum. They'll take all they can and try to get more. Find a more customer friendly company. They are out there. Can only hope karma gives them some payback.


key: chroma:document
string_value:
I have been banking with BOA for over 20 years and now I will be moving because Bank of America cannot worry about banking, they have to get into CRT while also infringing on my 2nd Amendment rights. It's as if they WANT to piss off and alienate their customers. While getting more limited each day, it's still a free country and I have a right to leave. Bank of America should really think about changing their name to reflect their leftist values.


key: chroma:document
string_value:
I recently took out a auto loan with BofA and have yet to have a good experience with paying for my loan online. I would have thought that they would want you to pay your bill but this does not seem to be the case. They seem to make it as hard as possible to pay your bill to facilitate bringing in extra revenue in the form of late fees or by trying to get you to open a checking account with them. When I call customer service through their app, it puts me on hold for long periods of time only to be disconnected after someone picks up. Even though I specify that I’m having problems will billpay, I am routed to the wrong person 100% of the time only to be put on hold again by the next person I am routed to. This is a rotten company. I have no idea how they are still in business.


key: chroma:document
string_value:
BofA closed my local branch that I had a Safe deposit box at. I run a small business and had to travel to another branch to transact business. Occasionally the other branch lobby will just close leaving me in the lurch. I emailed safedeposit@bofa.com to set up a time for retrieving my contents from the closed branch and I never got a response. So finally I called the ** number to try and arrange. There is no process, you have to call a branch to see if they have a box open and then set that up before retrieving. The other branch never picked up the phone, and I am hesitant to travel there because they have been closed before.


key: chroma:document
string_value:
I was charged a late and interest fee for missing the due date by 3 days. Once the payment was made, I requested them to be waived since I was traveling out of the country due to a personal emergency. The customer care made me wait for 30 minutes to essentially explain me the rules of how the late fees work with no sensitivity towards my personal situation. I have been a preferred client for over 5+ years and there is no customer loyalty. Worst customer service ever!!! Never coming back --- Will cancel my account with them.


key: chroma:document
string_value:
I went to Bank Of America in Ladera Heights in 2014 to encash my check that was issued by my employer as my salary for the caregiving services I rendered. At beginning Bank Of America let me encashed my check. That time there’s no payment to encash a check if you have no account with Bank Of America. Until few months the teller manager was not happy that I encash my check. He wanted me to open an account. But I refused coz I had a Credit Union account that time. Only the branches are too far. In short the teller manager stopped me and my reliever to encash the check. The teller manager said that my identification card has a problem. But that time I never complained coz my patient passed away.


key: chroma:document
string_value:
Bank of America advertises opening an account completely online. So I did this on a Saturday and was approved and given a account complete with online banking. They took 100.00 from my bank account at Wells Fargo and set me up with username and password. So I then made a mobile deposit on Sunday of 2500.00. Monday morning my account was locked and had to call them. They told me that the account was being closed because they could not verify my identity??? That seems odd since they cashed the 2500 mobile deposit I made and debited my account for 100.00 to open the account. So now I have to wait until they officially close the account and mail me my money back! Or I can drive 2 hours and present my info in person and get my money or open the account! Wow that is messed up, someone tell me what is happening in this world! Do not go to Bank of America!!!


key: chroma:document
string_value:
On 5/28/21, someone went inside a branch location I have never been to, presented a driver's license with my D/L # and signature on it (presumably different photo), told the Teller they forgot their account number and ATM card to swipe. They showed the D/L ONLY, replicated my D/L signature "close enough" on a withdrawal slip, and walked out with most of my money! 


key: chroma:document
string_value:
I have an account with Bank of America to pay for my safe deposit box. The charge for the box is automatically withdrawn from the account each year. This year when the charge was withdrawn it brought the balance down below the minimum. The account was below the minimum for approximately 10 days. They charged me two $12 monthly maintenance fees! The day the safe deposit fee was withdrawn (by Bank of America automatically) was the last day of one period and then since the account was below for a few days in the next period I was charged again!! I called and since this has never happened before and I have other accounts with Bank of America I thought it was a mere formality to get the $24 refunded. Wrong!! Unbelievable!!! I told them I will close the safe deposit box and take my business elsewhere. I just can’t believe they would think that’s any way to treat a customer!


key: chroma:document
string_value:
So, I called in to see about a wire transfer as I'm a consumer getting a car. The representative I got was not fluent in English and neither of us understood each other that well, so she got me a supervisor who helped me out. The issue I have is this: consumers can't do electronic wire transfers, only businesses can. There's not even a form you can use from the mobile app to print, fill out, and scan to put through the app for review. I get it: you need a paper record of everything, but why can't I just get you the paper form in-person at another time. I guess I have to do that tomorrow at my branch since I can't do it today over the phone or digitally. I get the reasoning, but also, there are ways you can make this more consumer friendly. I just really wish there was a slightly upgraded way of doing this as it is massively inconvenient.


key: chroma:document
string_value:
Bank of America's service has deteriorated in the past few years. They charge service fee on every account and is find ways to charge those fees. I have been with this bank for 19 years and I just closed all my accounts at this bank. They are just bad. They would rather spend hundreds of dollars to recruit all customs, but don’t mind to lose a client who has been with them for 19 years for $36. Unbelievable!


key: chroma:document
string_value:
I deposited a check on Monday from a national company, written on a BB&T check. BoA is now holding my money and me hostage for 9 days by claiming that they have not received the money. I tried to give them the receipt from BB&T showing that they paid the check the same day I deposited it, but the "manager" I supposedly spoke to said it didn't matter and that I wouldn't get my money until 9 days later. What a crock, I've been with them for almost 20 years and this is the second time in the past 6 months that they have done this to me. I am now looking for another bank to put my money in and I would suggest the same for everyone else.  


key: chroma:document
string_value:
Absolute worst Bank on the Planet. Can't close a loan on time. Zero customer service! Insane fees! Charged me $45 for their error on a wire transfer to pay off a loan. Unable to get a live rep on the phone to remedy the problem. Would never recommend them for anything!


key: chroma:document
string_value:
I wanted to know the interest rate and whether it was fixed on my credit card. I called the number on the card. I (entered my info & listened to info not related to me) and it was the wrong dept. I was transferred to another wrong dept (reentered my info & listened to info not related to me). Again it was that wrong dept. I was forwarded again (reentered my info & listened to info not related to me) to the wrong dept. Now 20 minutes into getting an answer I was given another number to call. Called that number (reentered my info & listened to info not related to me) waited 10 minutes for someone to answer. Again this was the wrong dept, but she'd get me an answer and left me hanging on the phone for ~10 mins. She finally answered my question. If you have 45 minutes to get a simple question from a bank this is a bank for you.


key: chroma:document
string_value:
Seriously the worst bank ever. Joker bank constantly putting deposits on hold for absolutely no reason other than to collect interest. Their customer service department consists of 19 year olds who’s former job probably was grocery stocker or fast food drive thru employee. Their supervisors have no authority and sound like they barely graduated high school. Stay far away from this bank and don’t trust them with your money. Any other bank is a better option.


key: chroma:document
string_value:
They Lie. I went in to cash a check. I did not have or want a bank account. Didn't need one. I had gone approximately 4 years without a bank account. They talked me into it. They said they would help me build my credit. They said if I ever wanted to buy a car or house having good credit would help me. I have had a checking account in good standing with them for 2 years and they have done zero to help my credit. Having a checking account in no way helps you build credit. They have not offered me a credit card or loan of any kind. When I asked for a credit after being a loyal customer in good standing for 2 years they declined me. They offered me a secured credit card instead. Basically they are trying to rob me. I should pay them 30 percent to use money that is in their trust. What a bunch of thieves and con artists. They lied about several other things when I signed up as well.


key: chroma:document
string_value:
I had a credit card with BoA which was inactive. We hadn't used it in over a year. I made a purchase with a vendor online and didn't notice this was the card on file. I received no statements or communication in any form. In May 5/4 I received an email notice I had a new statement and a few days later on 5/9 another email with the account balance and due date. I paid the account balance on 5/11 online thru my bank account. I later logged on to my BoA site to check the statement and found the charge had come thru in February. I had statements from March and April that I wasn't notified about and were billed as late payments. 


key: chroma:document
string_value:
1) Multiple times I have had BoA refuse to accept paying off my credit card because I "did not have enough money in my account in case my paycheck bounced". Paycheck was from a multi-billion-dollar company. I had a credit score near 800 at the time and they always reverse their stance when I pulled out my phone and record me explaining the situation then asking the manager to confirm that they refused to accept payment on my credit card.


key: chroma:document
string_value:
For some reason I can't print credit card statements. This started about two periods ago. I notice on Google I am not the only one. The instructions to fix it are bogus, every other statement I can print except Bank of America. This is very frustrating. No one seems to help me or any others solve this problem.


key: chroma:document
string_value:
This bank is a disappointment. The customer service is just being transferred from one department to another until they hang up on you. They continue to close branches and remove ATMs and raise their fees. Chose another bank.


key: chroma:document
string_value:
Bank Of America is the Worst! If I could give negative stars I would. Been over a wk of calling them to get my card unlocked been hung up on, lied to, no one cares. Asked to speak to supervisor. Of course every time they're not available. I am about to lose my car. I have funds trying to go on card but can't bc it locked. Most disrespectful customer Service. I will be going next steps whether it's going to news outlet/looking up what other actions I can take. This is awful way they treat people!


key: chroma:document
string_value:
No one cares about you if you call customer service. If you are one day late with your payment they will charge fee and keep charging interest, even violating their terms and conditions that say no late fee will be charged for balance less than $100. Good bye Bank of America, I will find someone who cares like Discover, Capital One, USbank, Chase etc.


key: chroma:document
string_value:
I went to a Bank of America drive thru (due to Covid rules) to cash a check written to me. The teller said to come inside and since I didn't have an acct it would be $1 charge. I went inside and they said it would be an $8 charge. I inquired as to why the change? The teller said, "It's our policy. Is there a reason your own bank wouldn't cash it?" My response, "Yes, they would but I want to know it's not going to bounce on my account. That's why I'm cashing it here because you can guarantee the funds." It didn't matter, that's their policy. Supervisor would not budge. That's ridiculous! I left BofA as a customer a long time ago due to the number of "Bank errors".


key: chroma:document
string_value:
I made an ATM deposit at an BOA ATM in Saugus, MA and the machine took $2,520 of my cash deposit. I called the bank immediately and they issued me a temporary credit. Today I received a notice saying they will take that credit back because there was no extra money at the ATM machine that day. There were two machines together, this as at one of their branches. Other people ahead of me had issues with the machine also. I myself had to switch machines a couple of times because they kept returning the bills. Of the $$2,820 total the machine gave me a credit of $300 but kept the remaining $2,520. This is a lot of money. How could they have no extra money hat day at that machine. They are lying!


key: chroma:document
string_value:
Wife & I have been loyal customers since 1980 and rarely disputed charges. Our experience with BofA customer service has always been great. They were courteous and helpful. Last year I did not recognize various charges, for example “USD Direct Pay Nairobi” $198.68, obviously fraudulent as I had never been anywhere outside N. America save Europe once for a wedding and certainly never to Kenya or Africa. Inexplicably BofA approved this charge, then refused to credit my account for its negligence. Same with a $2,000 charge to a “Modern Island Tech Group.”


key: chroma:document
string_value:
I opened up a Business Account with Bank of America (BOA) in February because I am waiting for my PPP loan to be approved. I chose BOA because I have a personal account with them for over 4 years and a work for a Company that I have a Business Debit Card with Bank of America. I received a letter stating "my deposit account will be restricted from use in 21 days, and permanently closed 30 days from the date of this notice". 


key: chroma:document
string_value:
Background is necessary. I'm in the process of divorce. We file taxes jointly so my Economic impact payment goes to spouse's account. I have multiple underlying conditions for Covid as well. On 3-24-21 my spouse wrote my check for Covid money. The bank wouldn't accept my mobile deposit forcing me to go stand in line to wait for ATM, no branches around me are open and my branch isn't returning calls. The deposit goes through the ATM flawlessly and the check image is captured on my receipt. I notice later that the check is now marked "return".


key: chroma:document
string_value:
Bank of America did away with the ability to generate virtual "Shop Safe" credit cards. Now If I make a purchase on line, the merchant can re-charge my account every month without my approval. B of A will allow you to challenge that and might even get the charge reversed, but why go through that hassle. When they had "shop safe" that never happened. Hey Band of America Executives, BRING BACK "SHOP SAFE"! Listen to your customers. I tried to contact you, but you are impossible to get hold of, and your Menu driven website protects you from anyone wanting to voice a concern. Thinking of leaving you after 40 years of being a customer, and going to a nice country bank like First Volunteer.


key: chroma:document
string_value:
BofA closed my account back in Feb for no reason so my stimulus government money got sent to a closed account. Now I have to wait for someone to respond to a email before I can go pick up my funds that they are holding in a closed account. And customer service plus the branch manager were very rude and not understanding at all. They don’t care at all.


key: chroma:document
string_value:
I have banked with many banks for the last 25 years and Bank of America is easily the worst bank in America. Their website is garbage, customer service is just people reading prompts, and they charge you miscellaneous fees to death. I highly recommend looking into another bank or credit card before you try them.


key: chroma:document
string_value:
If I could rate Bank of America 0/5 or less, I would. I've had issues disputing transactions having to do with fraud, horrible customer service, and learning that this is an untrustworthy bank. Fighting for a dispute that happened in November, I just pulled $30,000 from them over a $105 fraudulent transaction that they refused to cover and continue to blame others. It has now been 4 months that my case has been under "investigation," as I forced them to reopen it. I have had several phone calls with representatives and face-to-face meetings at branches as well. I have had smaller transactions similar, which they also refused to refund me for. Unfortunately, this is causes me to believe in the future with an even greater valued purchase, they wouldn't cover my back, nor yours.


key: chroma:document
string_value:
We have been customers of Bank of America for over 25 years. Two years ago they closed down the branch banking center we did business with. They then closed down ALL drive-through tellers in our area. Then about six months later they closed down the next branch banking center we went to and finally they closed down the third center we started working with. We now have one choice within a 35 minute drive of our home and business. Each time we go to this current branch, they have a very long wait and ONLY ONE teller to handle everyone's business.


key: chroma:document
string_value:
Let me start by saying I have a great sense of obligation to the debts that I have incurred in my lifetime. I have and will continue to fulfill my debt obligation to Bank of America, as I have with many creditors since having financially struggled before, during and since the pandemic of 2020. Having said this I have had the pleasure to work with many companies including Chase, Citibank, Amex and the best Capital One, though all of were reasonable and more than willing to assist with a myriad of options and renegotiate agreements throughout the arduous task of credit clean-up, unlike Bank of America. They have been unwilling to budge on removal of any fees and/or interest. They have squeezed me for every penny possible while acting as though they have done me a huge favor by lowering the interest on my card since having been closed to 5.5%, that is again a closed account. 


key: chroma:document
string_value:
Bank of America reported personal information to the federal government! Why must they spy on their own customers! Warning to all my fellow Americans! Banks should never share personal information with the federal government, that's called profiling. Shame on you Bank of America!


key: chroma:document
string_value:
Bank of America Solicited to us a Mortgage Note Modification Contract, after we paid them Six Months of Trial Period Payments. Bank of America then never credited $581 of the Trial Period Payments and Did Not Credit the Initial Permanent Payment, for four Months. Creating a Default that was Fraudulently Created by BOA. Not Honoring the Contract and using the Fraudulently Created Default, to Wrongfully TAKE our Families Home and Devastate our lives. In a Criminal Act much the same as Bank of America has done to Many, Many other American Families.


key: chroma:document
string_value:
My issue it reversal transactions! They take the money from balance and it’s in processing mode. Merchant does a reversal yet the Bank removes the charge but never replaces money back to account balance. It was done to me 3 times, in which 2 where large amounts and this one for less amount. The reversal is removed completely nowhere’s to be found and no way to tracked transactions it’s your word again them.


key: chroma:document
string_value:
I had fraud on my prepaid unemployment card. I canceled the card and was told I would get a new one within 7-10 days. The next day I was logging into the account and I was locked out. I called customer service and they told me that the unemployment office locked me out. After two days of calling unemployment and Bank of America to get my funds released, I finally spoke to someone from unemployment who explained what happened. Unemployment told me Bank of America closed the account and they are requesting that unemployment verify who I am. If it was any other account, I would have a new card and be able to access my money. Not only have they cause a huge mess but I cannot receive any more unemployment money because the account is closed. This is taking weeks to get anyone to help.


key: chroma:document
string_value:
Please do not ever try to get an auto loan from BofA. First, they don't honor the published interest rate and I've gotten different explanations why from everyone I've talked to. They also will not ever give you the name of their manager and will not let you speak with him or her. The "loan officers" all sound like they're in training and don't understand your questions. They keep demanding more and more paperwork and it's never enough or good enough. They don't understand that each state has different rules & regulations. After a week of daily calls from them I gave up and went with another institution and got a much better interest rate. This should've been easy. I've been with them for 24 years & am considered a preferred customer. Instead, it was a nightmare.


key: chroma:document
string_value:
My employer recently switched banks for employee-issued credit cards. The previous bank was equally as large as Bank of America, and I never heard of any issues with the previous bank, nor did I ever have any complaints. Corporate America and small business owners, please do your homework. I will never own a Bank of America credit card, because of my very limited experience with BoA. There's not much customer service on the BoA side. For instance, I've been told 2 out of 2 times, "I can't help you, because that's not in your company's agreement with BoA." Starting to wonder why BoA even has a "customer service" department. BoA may have sold my employer on saving a dime, but in the process, it's costing employees much more.


key: chroma:document
string_value:
I have my business and personal accounts with BoFA. I will be cancelling both accounts next week. It started with fees and foreign exchange rate. Their foreign exchange rate is horrible, plus they whack you with a fee. If you deposit a check, even in state bank checks they will put a hold on funds for one week, not good for the cash flow. They constantly decline transactions on debit cards and it takes multiple phone calls to fraud department to have it turned back on. It will take up to 24 hours for the card to work again. Other credit card companies text you and have it back on in minutes. Some transactions are with merchants I use often like Whole Foods. 


key: chroma:document
string_value:
Have had serious online difficulty. I have not been able to log-in for over 4 weeks. This has happened over and over again. In trying to set a new password, this is impossible. How can a major bank have such poor service? I'm quitting.


key: chroma:document
string_value:
I prepaid my BOA credit balance in respect of making a estimated tax payment to the IRS. When it was disclosed that a third party was to handle this issue on behalf of the IRS and the transaction fee were outrageous I decide to pay by check. The issue is that on December 31, 2019 I asked that BOA return the prepayment to my bank, the same bank used for payment. Today, January 22, 2020, BOA has been unable to return the monies to my bank account. After enduring their awful music to be connected to their balance transfer department for the 5th time and communicating with their agents including two managers the funds are still not transferred without any substance that it is undergoing review and processing. In appears that BOA is great at taking monies but is unable to return them so it appears the only to obtain my funds back is close out my account. THANK YOU BOA.


key: chroma:document
string_value:
I called in to Bank of America when I noticed my account was overdrawn and wanted to correct it with my Bank of America savings account. Although I had made a deposit $2,200 they did not credit any of the funds. After a long hold I spoke with Adrianna who said and I quote, "Let me educate you to our new banking policies that started September 2020 about deposits in the ATM..." This immediately upset me as I have been a Bank of America member for 20 years. I have a savings account that links with my checking account and two credit cards that I have had for 20 years. I then asked her to transfer me to a supervisor where he also spoke to me exactly how Adrianna has and also wanted to educate me in the bank's new policies. I do not believe that any patrons of Bank of America should ever be treated so poorly and offered terrible customer service. I will take my Banking somewhere else.


key: chroma:document
string_value:
Please do yourself a big favor. Don't, under any circumstances, open an account with Bank of America. I opened an account and 3 days later they told me they were closing it for no reason. The customer service people were rude, arrogant and smug. The hold times to speak to a representative were off the charts. They won't let me go into the branch and pick up the balance in cash. They say it's against company policy. Every other bank I have ever dealt with lets you close your account and get cash the same day. Horrible rude people. The branches never answer their phones. The virtual assistant is USELESS.


key: chroma:document
string_value:
I have been a Bank of America customer for many years. Without question, they have provided the poorest service during Covid of all the banks with which I deal. They have closed branches for what is now almost one year, the branches with ATM service will not accept deposits, there is not ready access to safe deposit boxes and they refuse to transfer the safe deposit box to another branch, the nearest operational branch to me is a disaster--I have had two bad experiences and will not return there. The customer service department run by Holly ** is nonresponsive. The Bank refuses to send hard copy of its VISA bills as requested by customers. All in all, Bank of America has made it very difficult for customers to do business with it unlike the other banks in our area such as Chase and Wells Fargo.


key: chroma:document
string_value:
Signed up for a new account because of a promotion B of A was running. Verified by calling all along that I was doing everything correctly. When my account was not credited, as promised, I was told I just needed to wait longer, but was assured repeatedly that everything was alright and that I would surely be credited. That went on for 3 months when I was finally told that no credit was forthcoming, but I could file a complaint... After wasting hours of my time I have concluded that I am just getting the runaround. I was told one thing one day, and just the opposite on another day, even though I was told that they kept notes in the file, notes of previous calls somehow could not be found! So in conclusion, in my opinion, this bank cannot be trusted, stay away. Was considering opening other business accounts with them, no longer. I will not do business with this bank!


key: chroma:document
string_value:
After I told them I contracted the virus, and told them that I was over it, they canceled a zero balance credit card and lowered the usable amount on another credit card. I have had these cards for several years. This is a show of just how BofA thought if I died due to the virus they would not be paid. Sad that BofA only thinks in this way.


key: chroma:document
string_value:
Do not do business with Bank of America. They are corrupt and fraudulent. They have been Refusing to pick up phone calls about the major fraud going on within their company and EDD. I made a claim over, 4-5 months ago and they still haven't refunded my money, that rightfully belongs to me. They have made it a headache on purpose hoping you'll give up on your lost funds. Bunch of dirty thieves hiding behind a corporate name. Thousands of people have been robbed or frauded of their money and Bank of America, the multi billion dollar company is refusing to pay it back. They are forcing people to use their chipless cards, which is easily hackable by thieves, AND IT'S BEEN GOING ON SINCE MARCH, WITH NO TYPE OF RESOLUTION. NO REFUNDS, unless you take it to a news outlet and they send your name in. Why do we have to take unnecessary extra steps to get our money back?? Dirty corporate thieves. #BoycottBankOfAmerica


key: chroma:document
string_value:
Of all the companies to say they don't do a one time courtesy for late fees because they have so many options to pay is absolutely disgusting.. Every single other company does one time courtesies but the most money hungry corporate ripoffs in America doesn't ?? Don't give me the so many ways to pay crap because other companies have the same ways to pay you do and they still understand people are human. Bank of America thinks we are just a dollar sign to them to bleed the little money we have out of us. I am paying off my card completely with my little savings I have so I can close my bank of america account and never give them another cent of my money. Completely appalling and I will make sure everyone I can tell knows it period.


key: chroma:document
string_value:
I have over 20 years with this bank. Every time they add a new charge I threaten to leave but have too many auto deposits with them and a home equity. These relationships were supposed to come with free checking and savings. Over the years, there have been more than I can remember, of new surprise fees. Some have been waived. Other times they have people, far away, who say they have no authority to return the fees. I have spent countless hours on the phone every time this happens. This time it has been so many new fees and outrageous interest charges that to relieve my own stress, I am forgoing every relationship with this bank. I am totally convinced they will never get better, only slicker. They.


key: chroma:document
string_value:
My review of Bank of America based on my experience with it can be summed up with the following clichés, “below par and wide of the mark.” Why do I say that? Reason One, the bank does not issue clearly specified transaction receipts, so its customers won't get proof of specific transactions done with the bank, and the arbitrator won't have direct evidence if disputes arise. The Optional Details exemplifies many a receipt handed me from Bank of America that does not specify the nature of a given transaction even when the bank receives cash from me, one of its longtime customers.


key: chroma:document
string_value:
I wasn’t getting my credit card statements and my car payments, someone made some changes to my account so I don’t get the bills. They reversed the late charges and still reported a late payment to the credit bureaus. No one can help me with this company and I have to file a complaint with BBB bureau. I have been banking with America for years and now I need to find another bank, this is a horrible bank to use.


key: chroma:document
string_value:
Bank of America seems to be closing most of the locations in my area. So if you need any help they are not there for you. I have called the 800 number, and for some reason they are unwilling to help me from their overseas location. I’ve been with Bank of America for over 20 years, it’s time to start looking for a new bank.


key: chroma:document
string_value:
Customer service experience is time consuming and the antithesis of personalized service. Spent hours trying to get fees returned when mother was hospitalized and not able to keep up with her checking. So many other good banks to chose from that have personalized service and where your money will be secure. Will be choosing one of those institutions soon.


key: chroma:document
string_value:
I called for 3 weeks to get a PIN number for my card and I still haven’t got it yet so I can’t use the money in my account! When you open a account with them they use you told information instigated change it to your new number so the bankers act like they can’t help you either! The customer service people don’t know anything either and they will will lock your online banking because they “Think” it’s fraud but can’t even help you with your needs. Please don’t bank with them!


key: chroma:document
string_value:
I do my business and personal checking with B of A and have had no problems. However, I opened a credit card - 'Cash Rewards' and accrued nearly $900 in cash back. I did not redeem it so that I could allow it to grow. B of A closed my credit account as I rarely use it. (I rarely use credit cards.) No letter was generated to report that my account was closed. (They confirmed this when I called.) I discovered the credit line was closed nearly five months after they closed it, when I attempted to use the card. 


key: chroma:document
string_value:
My experience has been atrocious. When we first started our mortgage, we turned around all document requests in 24 hours or less. I said I was worried about missing our purchase contract date and losing our home, since it was in a very hot neighborhood in Seattle and we had gotten a great deal. I was continuously reassured that we would not miss the date. They missed it. We got an extension and they missed it again. Fortunately, our sellers were out of town and we lucked out; they didn’t want to open back up for more offers (the house had been discovered by then). We could have lost the house.


key: chroma:document
string_value:
Unbelievable terrible service! To do a wire transfer, you have to make an appointment. Go online to make an appointment, click on the bank nearest me and it pops up that they don't do appointments (still won't do a wire transfer as well). Finding one then takes you through over next seven days before I find a day that has an opening! SEVEN days!! Times are very limited. Today, at 9AM I was notified that my appointment was cancelled!! 1 hour before my appointment. Now I have to wait another seven days! When you go to the banking facility, a manager is there to greet you while you see 7 - 10 people in line. I don't understand why the manager couldn't help - instead of standing by the front door greeting people. I have a friend who states he will take a nap while I go into the bank because it takes so long! I am DONE with BOA!! Don't go there unless you want to be abused!


key: chroma:document
string_value:
Worst bank I’ve ever dealt with. Kept withdrawing money from my 5/3 checking account months after auto loan was paid off. When asked to stop it, they said they couldn’t because they didn’t know where the source was withdrawing the funds. I set it up with BOFA as an auto draft and now they can’t stop it. This started in Jan 2020 when I purchased a new vehicle and the previous loan was paid off and the auto loan account closed. Yet still $425.75 came out of my checking account every month, withdrawn by BOFA. They sent a refund check two weeks later each time, but I didn’t want to deal with that forever so I contacted 5/3 bank to put a stop payment on that and block it. That worked for 3 months (May-July) then in August 2020 it didn’t work. The money came out and was never returned. So I was forced to close the checking account so that BOFA had no more source to withdrawal from.


key: chroma:document
string_value:
Deposited a large insurance check. BOA held the whole entire check. Now, I'm not against holding the check, but the entire amount is ridiculous, especially now. I called customer service for help and spoke with Jamie. She basically told me to deal with it. Now, I've never had so much of an overdraft and this is how they treat me. I will be closing this account soon. They clearly don't appreciate my business.


key: chroma:document
string_value:
Hi, I ordered checks in Bank of America. 27$ and free shipping. The next day it is showing as shipped. They changed the the status next day and never shipped. They said it is shipped and it will take three weeks to deliver. If they already shipped then why three weeks within US. (They never send if you order without tracker.) After a month. I ordered again with tracker (27$ + 11$) then they sent and got it in a week. I end up paying double the amount. It's a scam of checks without tracker.


key: chroma:document
string_value:
I put in a claim for a clear fraud attempt on my account which had every penny I owned stolen from my account. At first they seemed interested in helping me but after 2 weeks when things started to get complicated they just decided to close my account with the explanation of the have the right to do that with no explanation given. Their people were very unprofessional and just flat out rude. In all my years in business I have never been treated with such disrespect from a business. They should be ashamed of themselves and all the people they represent. The leadership group does not have any clue how poorly they treat their customers and I have reported them for bad business practices.


key: chroma:document
string_value:
I had a business account with Bank of America for the past 15 year. Now with COVID taking a hit with my business income I am unable to maintain the required amount in the account to avoid their account fees. I called customer service and they don't care. I told them that I will need to find another bank that does not charge fees. They said go ahead. I will now be closing all my accounts with them and moving on to another bank. I think it's so sad for Bank of America to put a $16 fee over a long lasting customer that has been hit with large losses from COVID.


key: chroma:document
string_value:
I called to ask if they could reverse a $35 overdraft fee, that was added because of an $11 charge that came out before my money got there and they wouldn't do it because I had one taken off in August. I mean during these times with Covid and being out of work. They couldn't even take this off for me and I have been a good customer for 10 years. I am so upset. It just comes at a bad time I have no money to make it current so they could charge me another fee. I think it's time to consider going to another bank that has a better customer service.


key: chroma:document
string_value:
Even though it did take me a while to get what I needed from the automated voice operator, the call wait time was very short. When I talked to an employee about interview questions for my school assignment, she was very supportive and kind. I typically have positive interactions with BOA. The bank is able to support individuals to start out and build a future for themselves. They are fair in their business practices.


key: chroma:document
string_value:
The Bank in my opinion is very tough to work with when it comes to customer service and getting service in a timely manner. I have had to spend much time and speak with many people to get any answer and any need satisfied.


key: chroma:document
string_value:
I have handled all of my banking needs with BofA for almost 30 years. After all of this time, I made a mistake thinking one of my direct deposits had already been deposited and wrote a check to my son. He cashed the check and the following day two payments, which were already scheduled, was withdrawn from my account. My direct deposit arrived the following day. Bofa did refund one of the overdraft fees but refused to return the other, citing an inability to override the system (a lame excuse, at best). This is the FIRST time in nearly 30 years that I received an overdraft fee let alone two; however, my good standing meant nothing. 


key: chroma:document
string_value:
Teller mislead, fail to inform me about my check deposit was going to be on hold. For a whole week. I especially asked her was there going to be a hold and she said no. Now the people on the phone telling me that there’s nothing they can do. And apparently as of today they stopped giving any funds till the money is available. I’m extremely disappointed with them for they are not being truthful to their customers. Now I’m having to deal with pass due bills and no money till then.


key: chroma:document
string_value:
I have been trying for 3 months now to resolve an issue with a HELOC. An issue that did not happen on my end, but when BOA's systems changed over. They reported me to the credit agencies (my first EVER). Destroyed my credit score. The one person who actually DID spend time with me (almost 3 months ago) couldn't figure it out. Fast forward 3 months, I cannot access my account - I can't even pay off because nobody can give me an accurate amount. 


key: chroma:document
string_value:
Above all else is just bad customer service wait times, having to be on hold for over 4 hours for four days in a row is beyond me. Having to explain to each representative my issue and then to be put on hold for 15-20 minutes for them just to come back and say, "Sorry I have to transfer you to another department," and then for that department just to say, "Sorry I have to transfer you again," after waiting on hold from the last transfer. All that when I already told the first person I talk to what department I needed to begin with. I went through that four days in a row.


key: chroma:document
string_value:
I have used the Bank of America in Old Saybrook for several years. I live in the Bank's neighborhood and get a chance to observe it closely (one of the few reasons I went there in the first place, I suppose.) I complained earlier in the Covid crisis, as the Bank was closed (other than an ATM), and because of the unavailability of cash in the ATM. I saw, and had personal experiences, as people walked away disappointed with no cash in their hands because of the empty ATM. A second (drive up ATM) has been added. Now I REGULARLY count a dozen cars in line, waiting for non ATM services, that stretches out to the street. My visit to the drive up teller today took 40 minutes.! (I think there might be another person in there, but only one human at a window. ) I actually saw a man standing in line WITH THE CARS to see a teller, obviously not being able to do his business with the machine!


key: chroma:document
string_value:
I have been on hold with the fraud claims department for well over an hour, which I think might be manageable if it weren't for the infuriating recording that chants EVERY 10 SECONDS OR SO. "Thank you for continuing to hold, your call is important to us and will be answered by the next available associate." Ok once would suffice, at this point I'm ready to throw my phone across the room... I have no choice though. I have to file this claim so I cant hang up... So I wait...and wait....and wait.. Cant wait till I do finally reach someone bc they are going to get an earful lol.


key: chroma:document
string_value:
Paying my bill through a bank teller machine. There was a two cent left overdue on my charge card owed and they denied me credit for that and billed me for two cents. I Called to have it removed. They declined.


key: chroma:document
string_value:
I have been a Bank of America customer for about 10 years. I have my checking, savings, auto and personal loans with them. They have always notified me when there was any abnormal charges on any of my accounts. They have also immediately refunded any money that was taken out of my account.


key: chroma:document
string_value:
I would never use Bank of America (BOA) again for any product nor service! I was a BOA customer in two areas (a Golden Key International credit card and a mortgage). I was pre-approved for a mortgage, but the customer service was so bad as well as the communications that I ended up having to go through Caliber, another company that also pre-approved me. They were much faster and the customer service was far better than BOA's. They also gave me a lower rate than BOA in the end. It was highly stressful swapping to another lender at the end, and I almost lost my condo because of the horrible BOA service and bad communications (and even misinformation) at times.


key: chroma:document
string_value:
Bank of America does not protect its customers. My most recent experience with him was very poor. Someone managed to hack into our account and send up electronic payment monthly. Several months passed before we caught this. We were assured by our local branch that we would be refunded our money. They recommended that we shut her account down immediately. We did so. We patiently waited on our money to be returned to one of our other accounts. We were told this could take up to six months.


key: chroma:document
string_value:
I am an In Home Care Aide working for the Count of Los Angeles, and I received a series of paychecks sent by the county of Los Angeles based on the time sheets that I submitted to them. This included back pay for the last 3 months +. The checks are signed by the State Treasurer Betty Yee. First they said that there would be a temporary hold put on the checks until Midnight that night. This was true, and the funds were cleared by when I paid my rent at 6am upon waking. At 6:34 am I received a message stating that a hold was put on one of the checks, but they put a hold on all five of the checks, and refused to remove them in spite of the fact that it will cause my bills to be shut off. I have the paycheck stubs where Federal and local taxes were taken out, as well as my union dues to prove that there is no mistake. They won't even consider looking at them.


key: chroma:document
string_value:
I spoke with a representative over 30 days ago about a stop payment. Now the company's name is very close to the company I rent from. I just spoke with Bank of America YESTERDAY about a transaction the company were trying to pull out by debit. I did a transaction with my checking account for my rent all trying to process at the same time. Bank of America assure me they would correct it, they even went so far to verify the amount that needed to be stopped and company name. I look this morning. The stopped payment on my rent was credited back onto my account and they allowed the other payment to go through along charged me a 35.00 stop payment fee. When I’m done saying what I need to say to Bank of America this morning and they correct this I’m closing it immediately. I’ll stick with my credit union. Now I may have to pay late fees and a return check fee towards my rent because of Bank of America error. Never again.


key: chroma:document
string_value:
Reloaded from payor on time every week. Card controls are excellent because you can stop any online or atm activity anytime. I feel my account is safe. You can only access account info from your own device.


key: chroma:document
string_value:
It's been a whole month that my card has been closed. I have tried to contact the fraud department through email and over the phone. I'm on hold for an hour or more then they just hang up. Bank of America is not American. They have no consideration for older people let alone any other customer. If you dont like helping people dont get a job in customer service. You young people are so lazy it sickening.


key: chroma:document
string_value:
I deal with them for around 2 decades but their customer service is very poor recently. I was promised a financial settlement offer for one of their credit cards recently but they didn’t process the same as they promised. I had to call them several times but they are extremely unhelpful. Planning to open an account with another bank soon.


key: chroma:document
string_value:
Wasn’t able to get anything accomplished with my hard earn working money that was directly deposit in their account and then was told I was unable to withdraw and they will have to send me a cashiers check due to the fact of their errors. Their slogan is we're in this together. I’ve been without my hard earned money for over two weeks now. Now you’re telling me I have to wait another 7 to 10 business days to get a check in the mail. Unacceptable for a bank to tell their customer that’s been loyal for a year. Now I’m still trying to find families to give me help feed my four children and still be able to make it to work.


key: chroma:document
string_value:
During Coronavirus BofA has changed week hrs to 10-4 & closed on Sat. ALL other comparable banks are open earlier, close later & are open on Sat, w/ full staff. We find it impossible to do our necessary business banking at the counter during these hours & have had payments delivered late because of it. Very angry customer!


key: chroma:document
string_value:
Bank of America charges are actually abusive and extremely high interest charges. I had a negative $70 in my account from autopay that I forgot about and they charged me $350 of overdraft fees. I told the manager that my business has been closed since March due to COVID-19 restrictions and asked him there is anything they can do to help reverse those charges. He said he can not do anything unless it’s fraud related transactions and suggested I open a credit card. He said the overdraft fees is not something new and it is something we all need to get adapted to. He does not care how my business or any businesses have been suffering from COVID-19.


key: chroma:document
string_value:
If I could give zero stars I would, but it makes me put at least one. After we fell on hard times, we were made aware of the H.A.R.P. program. We used the program to what we were told would bring us current on our payments and put us back in good standing. We were told all missed payments would be tacked onto the end of our loan and we had nothing more to worry about. We were shocked when due to the low interest rate we decided to refinance our home and were informed our home had a lien placed on it by these crooks. Now we have to pay $18000.00 to remove the lien. We were never informed of any lien even after these crooks sold our loan to another mortgage company. Apparently they have done this to thousands of homeowners that won't know until they either refinance or sell their home. I would never go through these crooks for a home mortgage.


key: chroma:document
string_value:
Horrible Service. 90 min wait on phone for over a month everyday for over a month and when you stay on hold that long no one seems to be able to help you. I have been on hold 90 minutes again today and still holding.


key: chroma:document
string_value:
We have been BofA customers for decades -- checking, savings, mortgage, home equity, credit cards. BofA mistakenly rejected our regular July 2020 payment on our home equity line, asserting that it should have been sent to NationStar, where BofA transferred our mortgage a few years ago. This was clearly BofA's error. We have been unable to get BofA to correct its error, despite several letters, calls and online communications. BofA is still holding onto our July payment without applying it to our home equity account and has designated us delinquent borrowers. It is apparent that BofA customer service is designed and intended to discourage anyone from using it. We are in the process of closing all of our accounts to moving them to another bank. And we are supposedly preferred customers. Hah! My recommendation is to avoid BofA like the plague.


key: chroma:document
string_value:
Zelle is owned by Big Banks, including Bank of America and Wells Fargo, the two banks involved in stealing $1000 from me - I accidentally transposed one number when sending $1000 to my nephew to help him out, I called BofA immediately for help, they sent me to Zelle, Zelle said that I needed to back to the bank since I sent it from my BofA account (BofA advertise and promote ZELLE on their website). Finally, after being bounced around for over an hour, I finally talked to the dispute department - told it would take 10-45, that's up to Zelle and they are a 3rd Party Vendor, they have no connection to them to influence their policies. Well it took the 45 days to get my answer - they denied my dispute... Bank of America would not take it any further, Wells Fargo denied my claim and kept my money.


key: chroma:document
string_value:
Terrible experience. Was in the middle of setting up a primary checking, savings, personal credit cards, business account, getting a secondary real estate loan, and setting up several investment programs. Was disconnected from the representative. Called back in to finish setting up these accounts. As expected, reached another representation on the second call. Asked if it was possible to be transferred to the original representative I was speaking to, so I did not have to restate the purpose of the accounts and the goals for each. 


key: chroma:document
string_value:
If you have an overdraft of $ 5 they will charge you $35 for each transaction and refuse to waiver. You might have an overdraft of $70 per day for an automated deduction of $10 each transaction. Be careful! Consider your options before getting an account with them.


key: chroma:document
string_value:
We have a few occasions of checks deposited to our business account that later are marked as "duplicates" and reversed. The bank then reverses the transaction and we never get paid for the check. We are super busy and have waited hours online and still not fixed. Then we don't get paid on those checks. This has happened a number of times. I would never have used Bank of America knowing this problem.


key: chroma:document
string_value:
I've had numerous bad experiences with BOA, but decided to write a review after this last one. I have a $50k check I sent to the IRS. I have a notice from the IRS that I now owe more because they never received payment. I tried to get BOA to help me understand where the money is. It is not in my account, etc... After >1 hour on the phone, transferred 3 times I finally asked for someone empowered to do something. Transferred again I asked this person to give me a number or something in case we were disconnected. "We wont get disconnected" he said as he put me on hold again. Then we were disconnected. Like I said, this is typical with BOA so I finally decided to put it in writing to see if I can help them wake up a bit and address the real issues. More overly gushy, insincere, awkward greeters is not what is needed to fix the real issues.


key: chroma:document
string_value:
August 10 2020 around 2pm, I visited BofA 1640 Van Ness Ave. branch to withdraw EDD funds. On entering was intercepted by "**" who asked reason for my visit. I said to make an EDD "PREPAID" a/c withdrawal. I asked for advice e.g. if I could instead withdraw at ATM using my Edd card or at home on my computer? She incoherently rambled on instructing convoluted withdrawal options. I replied, "I'll wait in the line thanks." On reaching the teller position I explained what I wanted, providing EDD card, personal a/c card, and driver license. The young lady teller attending said my D/license had expired.


key: chroma:document
string_value:
On August 13th 2020 at around 3pm I talked to VANESSA who works in the consumer and small business department and I had the WORST experience I have ever had being a Bank of America customer. Backstory: I opened a business bank account on August 7th. I called in to open an online account and I was told that I could not open an online account because I did not have my checking account number and I was also told that I had 7 days to fund the account and that I had to go in person to do so since I didn’t have my business debit card or my business account number yet.


key: chroma:document
string_value:
Just an awful bank. No customer loyalty. Too big to offer quality customer service. Had my mortgage on autopay and they stopped it. Then charged me for not paying my mortgage. Horrible bank and I am a “premiere” client. What a joke. FIND ANOTHER BANK if you are considering starting with BofA.


key: chroma:document
string_value:
I have been with this bank for over 21 years, since I am in Florida. I feel their services in the bank have deteriorated. There are very few tellers working and the wait is often quite long. When you go in to sit down with any agent, there is also a long wait. It always looks like they are just sitting around and not ready to help. I try to do most of my banking online as their app seems to cover most of my needs.


key: chroma:document
string_value:
I’ve had BoA for about 5 years. It’s an amazing bank versus Chase and Wells Fargo, both of which I’ve had before. The only downside is the $35 overdraft fee. It’s a bit problematic for any bank to have such a high fee. Logically speaking, if a person already can’t afford something what makes you think they could afford an extra $35? Otherwise love this bank.


key: chroma:document
string_value:
Every time I enter a Bank of America I am greeted by someone near the door or a friendly teller. The bank's app save me a lot of time with its check deposit, transfer between accounts, bill pay and transfer to another person features. I can easily check my balance without logging in and get instant assistant from Erica, the virtual financial assistant.


key: chroma:document
string_value:
I had many different types of accounts with the Bank of America since opening my first account in year 2008. To date, all accounts operate and have always operated exactly as advertised. Never seen their website down. Never had any problems with any transactions (plastic card, electronic transfers, checks, etc.). BoA is quick to resolve fraudulent charges. Staff members across multiple branches I visited in those years have been welcoming and professional. I believe I am a tough rater, but I cannot think of anything else to even wish for. Through those years of 100% proven reliability I have gained a great confidence in the bank.


key: chroma:document
string_value:
Bank of America is very happy to help you any way they can. If I needed a loan they are there to help you with it. They have been my bank for over 40 years. I would say they are worth talking to.


key: chroma:document
string_value:
I have enjoyed banking with BOA since day one. The customer service is second to none and their site is very user friendly. The ATM is the best feature they have. I appreciate that I can deposit checks and cash there which I couldn’t at my previous bank.


key: chroma:document
string_value:
I have banked with Bank of America (BoA) ever since they were NCNB. I’ve seen the highs and the lows, as they say, with BoA development and my own financial challenges. The one thing I will say is that I’ve always been able to go to a branch, or call a number and have an issue clarified, explained or resolved, usually in my favor. Currently, I am a “Platinum” member customer (never thought I’d see the day), so I enjoy a number of perks. I like that I have BoA AND Merrill Lynch at my fingertips and easily accessible on the BoA app. I study the operations of other financial institutions, and while there’s some innovative ideas they present, such as Capital One’s “cafe” set up, I’ve seen those innovative ideas come and go (Washington National [Wachovia] tried it back in the 2000’s). Slow and steady wins it, for me. That’s what BoA does for me.


key: chroma:document
string_value:
They never have enough tellers to take care of the customers and you always need to wait too long to get helped. My time is important and I just don't have time to wait behind 12 people with one window open.


key: chroma:document
string_value:
Bank of America is solid, Competitive bank. My only criticism of the bank is that the fees, and charges excessive. I have often said that they would charge you for the air you breathe if they could. But, all in all, they seem to be the best of the bunch.


key: chroma:document
string_value:
Super helpful when needed. Tellers personable. Have not needed other services other than checking account and purchasing cashier's checks. Only disappointment is the inability to re-finance my care through them as I had a credit blemish 12 years ago.


key: chroma:document
string_value:
3100 Crow Canyon Place San Ramon CA 94583 NEVER ANSWERS THE PHONE. I tried several times. The system says everyone is busy and ends the call. I only wanted to verify that I could use a notary public before I drive there. No luck at all. Could very well be a waste of time. That is not good customer service. Can't answer the phone ever? Try harder. Update: I drove all the way there and waited in the lobby. The security guard asked if I had an appointment. I said I could not do anything because nobody answered the phone at all. After waiting a guy told me that B of A is not doing notary service for anything but Bank of America business "right now." It was in fact a wasted trip and I had to go elsewhere to pay for a notary.


key: chroma:document
string_value:
Great service. We have account for many years. The bank is available in all states we stayed. Most of all each time experience is great. Preferred account member’s perk are really helpful. We have very positive experience with opening new account, bill pay and day to day banking.


key: chroma:document
string_value:
BOA has been our bank since their beginning. I believe them to be above average on customer service and services. But as a senior citizen, I feel they should have special programs and assistance for this demographic.


key: chroma:document
string_value:
I thoroughly conducted market research before decided to shift the majority of my accounts to Bank of America and I haven't stopped referring people since. Even when I lived in a state without one, I found the technology sufficient to continue using them as my primary institution. Wonderful help!


key: chroma:document
string_value:
While they make representations regarding availability of funds deposited funds, without notice BoA extends availability of funds one day at a time. It’s completely unacceptable and unprofessional. Find another Bank. If I could give boa a zero, I would.


key: chroma:document
string_value:
We have been with BOA for many years and they have always been there when we needed them. Our house is on a sinkhole and BOA paid off our loan in a very timely manner and we could not have been happier.


key: chroma:document
string_value:
Representatives are extremely helpful. They are always very pleasant and eager to help. They are quick to respond. Have been dealing with BOA for 21 years and have no negative issues. Their App is user friendly.


key: chroma:document
string_value:
Their app is user friendly. One time I had a scam charge on my credit card and they immediately credited me the amount and reissued a new card and account number. They also offer rebates on groceries and gas charges which gives you a credit to any account with the bank you choose.


key: chroma:document
string_value:
Bank of America is regarded as one of the worst banks for both customer service and account service in general. The loan department has to be among the worst in the nation. They regularly over promise and under deliver. The volume of negative comments and horrible things people report to me as a realtor is astounding. It’s hard for me to imagine the company continues as one of the big players. It proves how change averse consumers truly are.


key: chroma:document
string_value:
B of A has been my bank since 1968. I have been very pleased with what they offer. They're very professional with me. I just wish, that B of A of stayed in our community and not closed their doors. There is no BofA for over 60 miles away. I'm very unhappy about that.


key: chroma:document
string_value:
My only problem with Bank of America is they don't have individual health savings account. My company does not offer this as a benefit but my company's health insurance does qualify under the IRS rules as a high deductible health plan. I would like to open one for myself but BOA does not offer it so I need to go elsewhere to open this type of account; which is a pain since all my banking accounts are with Bank of America.


key: chroma:document
string_value:
I love that I can bank from my phone. I have had great results when investing, asking questions about my accounts and securing credit card. I was able to get a mortgage when purchasing my manufactured home.


key: chroma:document
string_value:
The customer service at the local location where I reside is not the best. I know that everyone is using the excuse now that the virus is affecting customer service. It's not a surprise to me. It is extremely "funny" that when it's time to take money out of my account. The banks are quick to do just that but take days to put the money back into your account. Why is it so hard to put the money back into the account that is associated with that bank? It typically takes 1-3 business days for the refund to process into your account, depending on how your bank processes the refund, and for the funds to appear in your bank account. This is illogical. It is a insult to the consumer.


key: chroma:document
string_value:
We've been with BOA for over 35 years and have no issues except their limited hours. My husband likes to be able to go in and make his deposits but even the drive-through is limited now (outside of the effects from COVID.)


key: chroma:document
string_value:
What made our experience at the Bank of America outstanding was the customer service. The tellers and bank manager cared and showed empathy. The Frontline employees who served us were very helpful and considerate as well as kind and always trying to please.


key: chroma:document
string_value:
This bank is anything but "American." Plenty of bad experiences, but the worst was when my son, who had enlisted right after the September 11 terrorist attacks, tried to close his account. Miles from home, he called, he wrote, he tried numerous times to close his account and withdraw the money he had in the bank. It was easier for him to use the credit union on the military base. Bank of America refused to work with him. Instead, they charged him outrageous fees until his balance was depleted.


key: chroma:document
string_value:
I had to tolerate an Area Mgr at a BofA Financial Center who just could not understand my plight despite evidence, documentation, re invalid CC charge. It cost me time and aggravation! Finally, their Area superior intervened.


key: chroma:document
string_value:
I was an account holder for 38+ years, dating back before BOA took over Fleet Bank. They have charged fees over and over that required extensive phone calls that are not fun, added monthly charges when they were not supposed to etc. The icing on the cake and why I finally dropped them permanently, was when they did not protect me when my son got caught up in a "Zelle scam". Ultimately withdrew $1000 from my account, separate from my son's account but connected through my wife... Follow that? Well, I couldn't either! Cost ME $1000.00, they couldn't care less when I told them what they did was illegal and I was closing my account! Rude customer service, not helpful at all! Do not expect them to have your back.


key: chroma:document
string_value:
I dont completely agree on their political views as a company and where their money goes but overall as a bank they have provided a good service. We have been with them many years and their online bill pay service and app keeps us around. Otherwise I would probably switch to another bank that supports my views more.


key: chroma:document
string_value:
I have been a B of A customer for over 40 years. Yes, I have accounts at other banks, so I have a point of comparison. The bulk of my funds are at B of A. Their customer service is superior as are their range of services. Also, the availability of bank branches makes it easy to work with them.


key: chroma:document
string_value:
To make it short they deactivated my card. I called 3 times on hold for 40 min each time. 3 times they told me my card was good to go. I go to my own bank and it's not active. The third time they tell me wait 15 min. I say, "Ok wait with me on the line till my card is active." She says, "Oh I'm sorry I can't, but hold on let me check something." She acts like she's pressing some keys and Voila! Like magic my card finally works. 15 min no more. Bank of America is pretty unprofessional. Full of bad immoral personnel. They have infants working there. Unethical. I closed my account years ago, cause they are bad. I only wanted to access my online account with them to transfers my funds from edd to my own bank and they gave me hell. Played with my time and money. Locked my account for no reason at all. I hope they rot.


key: chroma:document
string_value:
My mother is 99 years old who depends on 3 health care aids around the clock at her condo. Her main bank is BOA with various CDS, money market and checking account. Last month her IRA CD matured, but she was not able to speak to a bank representative due to a bad hearing problem. As her son I have POA for her checking account, but not her IRA CD. The money is needed to pay her bills, and BOA wants her to come to the bank with me to release this IRA. I am in San Diego, and can't fly to NJ due to the corona virus. Mom can't leave her condo in NJ. The bank refused to give me their bank power of attorney form as it is their POLICY. 


key: chroma:document
string_value:
I feel customer service could be a little more understanding and listen more when there is a problem or something you do not understand instead of giving you phone number after phone number to call to understand why you are having problems with your account and close it without any warning or notice. There could be a courtesy call with an explanation of what was wrong and why.


key: chroma:document
string_value:
Since this bank has gotten larger and offer more and different services its customer service has definitely suffered. Drive through is no longer an option now with the pandemic. Less choices are available. Originally to replace drive through they instilled the teller assist which has now been dissolved. The fees for banking with Bank of America has definitely gotten just ridiculous. I have banked with Bank of America before they were even Bank of America. I have banked with other banks as well and Bank of America has definitely fallen on expectations and it’s just sad to say that they are not my favorite bank.


key: chroma:document
string_value:
Their customer service is excellent. I especially like the service when I take a problem to the bank. Issues are resolved quickly by friendly staff. They also are willing to resolve technical questions relevant to their apps, which are too complex for me. I have to admire their patience!!


key: chroma:document
string_value:
They've been diligent in monitoring our account, catching any suspicious behavior immediately. Their customer service has been nothing but amazing. So far we've run into no problems and we've been with them for years.


key: chroma:document
string_value:
A terrible bank. Worst customer service ever and unprofessional. How they Catrine b the name of bank of America’s Failure naming and banking stay away. Stay away tarah and shame bank.


key: chroma:document
string_value:
Bank of America is great. I have had many banks in my lifetime but this bank is for real. In person they help w/ all banking issues. Nothing is ever left unsaid. From teller to managers are always very helpful.


key: chroma:document
string_value:
Bank of America is a decent company. We have had a credit card with them in the past. The interest rate was decent and the credit limit was representative to our credit scores and income. We did not like the annual fee and thought it was a little too high. Overall, we were pleased with them.


key: chroma:document
string_value:
I've had BofA for many yrs. Heard good and bad, I messed up big time with over withdrawals, they worked with me and gave me time to get the money back in. They didn't have to. Taught me a lesson. Since then I have walked a tight rope.


key: chroma:document
string_value:
Best Bank ever since 2004, I love their customer service and they're always there for us when things go wrong especially like identity theft. Kingwood Texas has great associates and they always ensure they we taken care of when walk in got service.


key: chroma:document
string_value:
BoA is the whole package - technologically advanced, secure, excellent customer service, and good bank products. I've been a BoA customer for more than 20 years and have (or have had) almost every kind of financial experience you can have with a bank. Except for a few hurdles with a car loan, they have never let me down.


key: chroma:document
string_value:
Reps are always courteous, knowledgeable, and professional, whenever I call Bank of America, the wait time is minimal and the reps are very well trained and know the answers to my questions. I have been a customer of. Bank of America for over thirty five years. During the time in which I have had an account, the bank’s name has changed more times than I can remember. During all the changes that the bank has gone through, their customer service reps have consistently remained customer oriented.


key: chroma:document
string_value:
The clerks have changing rules depending upon who they're talking to and if the boss can hear them. With our account, my husband could close it without my permission and cash our checks without my signature, but the same woman wouldn't do the same for me.


key: chroma:document
string_value:
Never enough help even before virus. Hours have now been cut due to virus which I understand, but then they should be available on one and on the phone. They are not when I call. I am on hold for at least 15 minutes.


key: chroma:document
string_value:
I have been with this bank since 1985 and I enjoy all of the services offered. I stayed with them because when I was stationed overseas I was able to use their services wherever I traveled. The bank has services all over the world. So I wanted to be a part of a bank that I felt wouldn’t close down without notice. Even though it’s a large bank, they treat me as though I am the only customer.


key: chroma:document
string_value:
I appreciate the security features even though it can be an inconvenience, it is also protecting your money and how fast you can speak to a representative if problems arise. What I don’t like is the virtual assistant Erica. She has never been able to help me and always refers me to customer service. Useless. All in all I have had had a great experience better than my previous institution.


key: chroma:document
string_value:
I've been with Bank of America since 1978. I opened my first account way back then. Never have I had any bad issues or customer service. I can rely on this bank to answer or help with any questions that arise.


key: chroma:document
string_value:
Whether online or in person this bank is efficient. Great security measures. The online service is easy to navigate and very helpful if you have a purchase that doesn't fulfill the required service. Great rewards on purchases, you get to choose.


key: chroma:document
string_value:
BOA was my top choice of all the banks even if the fund was not in your Account. You had time to put money in the account before they charge you late fees. But nowadays you can't find a bank open to do business and if one is open the lines are soooo long most of the time people will just leave. It's all about online banking problem. You can't get cash online.


key: chroma:document
string_value:
No issues with banking experience or customer service. There are different types of accounts but the interest rate is not so good. Also the minimum balance option in accounts is not good. No good CD rates.


key: chroma:document
string_value:
I have been banking with Bank of America since 2007 and I have experienced an extreme decline in the quality of customer service they provide. Last week, my debit card was deactivated without my consent or knowledge. I called customer service to find out what happened. They informed me that my card was reported lost/stolen. I told them that I did not make such a report (the card was still in my possession) and I would like a replacement sent as soon as possible. The customer service representative assured me that a new card would be sent out.


key: chroma:document
string_value:
I have had a savings account with Bank of America for the past 11 years. Recently, I have gone to the local BOA and no one is there. Prior to going to the bank, I checked the website and the hours have not changed. I called them and they say they have different hours due to COVID-19 but, do not tell you what the hours are. I tried to set up an appointment and that doesn't work either. As a result, I closed my account 20 June 2020 and was told that I would have a cashiers check within 7-10 business days. It's been a month and a day today and still no cashier's check. I wrote them on 8 July with no response, called them and got different answers to the same question. Today, when I finally reached someone she said, they just finished closing the account 14 July & the check is on the way. Totally unacceptable for any establishment.


key: chroma:document
string_value:
COVID has brought Bank of America (BOA) to stall. I live in Edison, NJ and have three business banking accounts with BOA. No branches operate for Drive-in in my radius of 20 miles, in which BOA has around 12 branches. Getting an appointment for genuine problem is so difficult. You call the bank, minimum wait time 20 min. I am trying to solve the problem last few weeks, and so much time spent but job not done. After banking with the bank for the past more than a decade, I don't know how this is going to be resolved. Very frustrating.


key: chroma:document
string_value:
Sitting in line at Bank of America behind eight cars with each car seemingly taking 5 to 10 minutes at the drive-through. Would walk in, but the line of people out the door is excessive. Don’t know why so many branches are closed in the Charleston area, or why you can’t open enough lines to serve your customers. This sucks.


key: chroma:document
string_value:
We have a small business that rented and sold cars in 2019. The beginning of 2020. We opened a business bank account with BofA in 2020 for that business. Soon after, we had the pandemic shut downs, and the car rental business pretty much stopped. We closed our account, sold our cars and got ready to shut down. Shortly, we found out that we can apply for a SBA disaster assistance loan, and started the process with the SBA. During the application process we were told that we need to reopen our business bank account. After calling Bank of America, we were told that it was too late to reopen our account. Consequently, we spoke with the SBA, and they advised that we can open a new account, which we did over the phone with a telephone banker. In hindsight, I feel that my mistake was to have opened the account over the phone, but due to Covid shut downs, I thought it was only logical. 


key: chroma:document
string_value:
So I tried to send some money using their Zelle tool. The transaction was held for review. I like that they were protecting me. American Express does the same....but AMEX calls me when something fishy is going on. Bank of America I had to wait on hold for nearly 2 hours to tell them NOT send the money because it took so long that I had to write a check. The person from fraud was so unprofessional that I chewed her out and she hung up on me. I should mention I am a "Platinum Rewards Member" which clearly means NOTHING....or possibly the crappy service I received was actually "good" compared to a "Silver" member. What a crock.


key: chroma:document
string_value:
10 days ago in Florida, the 3rd most populous state in The United States, Bank of America closed at least 3 branches in central Florida in one specific area. They micromanaged and inconvenienced the customer or consumer in central Florida by closing at least 3 branches, Oviedo, and two in Winter Springs NOT DUE TO COVID-19! This left the consumer about a 1/2 drive to Lake Mary to transact bank business for the upscale city of Winter Springs, Florida. This also left customers no way to access their Safety Deposit Boxes and their property, assets and valuables!!! Close your account and bank with another bank who SERVES AND RESPECTS YOU AS A CUSTOMER! BANK OF AMERICA WHY WOULD YOU MICROMANAGE NOT DUE TO COVID-19, the worst event in American health history??? GOOD RIDDANCE!


key: chroma:document
string_value:
I have been a bank customer there for 30 years. The bank want you to use the atm or online banking unless you want to take out a mortgage or set up an investment account. The branches are shut down due to the Covid 19 virus which is ok but then raise atm withdrawal limits! Why do I have to set up an appointment at a branch 10 miles away to get money out of my checking account. Tuesday I spent over 3 hours, drove to an atm 7 times, called the bank 4 times, and after all of that had to use a different banks atm and pay a $61.99 fee to take out $1500. Bank of America said that they would cover the fee. A day later they said that they will NOT COVER THE FEE. Terrible bank that will screw clients and customers out of fees. Some of the employees are nice and many are like sheep or robots reading answer from a script. Go to a credit union as an alternative.


key: chroma:document
string_value:
Had an account with them for 2 months only and account was only used for SSD payments...1 week ago they closed my account overnight...Called to find out why but all they will say is it was a business decision and refuses to tell me how to receive the money that was in account.. This has happened to 1000s of people in last few months and it has to be criminal...I have leukemia and they stole every cent to my name for no reason ..no money for food, bills or anything...CROOKS.


key: chroma:document
string_value:
You cannot reach person via the 800 service. The chat service is idiotic as well, it directs you to "activate account" regardless of reason for calling. The website shows open locations however if you drive to the location, the branch is closed. I would rather keep my money in a shoe than deal with these people. Unfortunately I am trying to make a deposit for a client who uses BOA and am forced to try to find an open bank.


key: chroma:document
string_value:
I had to have my computer fixed but was denied a charge payment on Bank of America. For nearly 25 years I have NEVER been late with a payment. Due to some banking mishaps caused by the pandemic, I was late with a $50 payment...the first time, ever. When I wanted to charge the technology persons work, I was denied because of the late payment. Now, this makes me furious. I have borrowed hundreds of money from B of A that they have earned countless funds from that for many years. And the one time I was late I was denied! And the people I spoke with were unable to help me. This was unfair, and I will never use their service again.


key: chroma:document
string_value:
My name is Pearl **, yesterday July 6th I called Bank of America to schedule an appointment for notary services. My appointment was at 4:10 a.m. Went to the site then I was told that the address that they give to me that that bank was closed so I was directed to go to Pineloch and Orange Avenue Bank of America, on my arrival on while I was standing on the line I saw a young man. I asked him a question. He told me that do two or the appointments that I would have to wait an hour. He asked for my Bank of America card and later on he asked for the documents that I wanted notarized. I then give him the documents and giving him the documents he handed the documents to a young man that he's sitting right in the front. 


key: chroma:document
string_value:
Yesterday June 29, 2020. All of a sudden Bank of America closed my checking account. I been with them for past 6-1/2 years. I do not have any dept or fraudulent transactions. Even during COVID I been working and I have direct deposits coming into account. I been a loyal customer and they closed my account without any prior notice and they are not even providing any reason for the account closure. Bank of America just broke the trust. I found out next day, even my colleague accounts got closed all of a sudden. There is something going on with Bank of America.


key: chroma:document
string_value:
Like I had done at my town's branch in the past - now closed during the Covid 19 crisis - I wanted to do at this BofA Daly City branch a wire transfer of about $30K from my business account to another business in the US. I was introduced in the cubicle of a nice adviser but it took forever to finalize this operation. Finally after waiting for one hour it had to be authorized by the branch manager. The man came and told me that I needed to bring my company's articles for my transfer to be authorized. I have had my business at BofA for 12 years, I had done transfers, and never "company's articles" had been requested.


key: chroma:document
string_value:
Banking is an essential business and as such, Banks are expected to do their best to accommodate their customers.  Many Banks have had to temporarily close some of their branches, but they are providing customers with access to their safe deposit boxes at those closed locations by appointment via their website... NOT BANK OF AMERICA.   


key: chroma:document
string_value:
They do not have a website for home loans. They take 120 minutes before you might get a rep on the phone. They are clueless as to what your issue is. The physical bank is relatively clueless as well. Their accounts are insanely not worth the time- go elsewhere. They are rude on the phone. They continuously mess up whatever you try to accomplish. Save yourself the headache, drama and time - go elsewhere! I am proof.


key: chroma:document
string_value:
I am sickened and totally frustrated and stressed dealing with this bank. I have had a business account for over 25 years and a personal account for many yrs also a savings. I just closed my business account, I would like to get away from them completely eventually, IT IS DIFFICULT ESPECIALLY WITH AUTOMATIC DEDUCTIONS. Incidentally I have approx 8 bank accounts. Every task seems to be three to be five time more difficult and time consuming than need be, one reason is because BOA wants their client to do eveything on-line and a task that takes much wasted effort that could be resolved in a few minutes.


key: chroma:document
string_value:
Unethical business practices. I have now closed 2 accounts and husband is in process also. We both got loans to pay off our credit cards due to being out of work for 4 months (Covid), to save on interest. After paying in full the amount owed, they continued to charge interest fees related to original amount, they refused to waive fees. (Though other banks had no problem doing just that). They also didn't approve my application for $5000 under the PPP, even though I had 2 qualifying accounts with them, and as we all see now they only helped bail out larger companies in order to receive bigger interest paid from government. Avoid Bank of America at all cost.


key: chroma:document
string_value:
I made some errors due to an issue with my paycheck, which caused issues with my bills I paid. B of A charged me $350 in fees within 8 days. This has caused a tremendous amount of stress. Now, I don’t know what to do. I’m barely surviving as it is.


key: chroma:document
string_value:
Bank of America only care about Bank of America. I’ve been banking with them for 17 years, The customer is just a number and they don’t care about their consumers. I made my payments on time but they’re still reporting it being late. I closed my checking account and 2 of my credit cards and I will never ever work with them. Terrible experience.


key: chroma:document
string_value:
I had an issue while opening an Online Checking and Savings Account, whereas I could have just disregarded and went to another bank. Though I sought to resolve this by requesting help through B.B.B. Ms. Nancy ** was extremely proficient and professional and went above and beyond to get my accounts opened. Ms. Nicole ** at Wheeler Road Branch in Augusta, Georgia assisted me in a timely, kind, safe and welcoming way! It's important to recognize such service!


key: chroma:document
string_value:
I recently received an email from BOA saying they are sending out a credit card to an address in a different state that I've never been associated with. While the CS person I spoke to was nice and is overnighting a new card she offered no explanation at all. Were they hacked? Do they need to investigate? Was it a simple error? I was left feeling that they really don't care about security. I have multiple accounts with them and am seriously considering moving my money to someplace more secure.


key: chroma:document
string_value:
Let me preface by saying I'm not one to write reviews because I feel they have no affect on those you critique, but I can no longer be silent. Maybe I can help one person. I've been a member in excellent standing with BofA for over 35 years. I've got a credit card, a savings & checking account, and an auto loan with them. I have never once bounced a check, and run well over six figures through this bank annually. My credit score is excellent. I know I am not a big player in the world of finance but I had hoped my loyalty and good standings would have afforded me some sort of respect or preferred status. Apparently BofA simply believes the words 'customer service" are simply a tag line for promotion only with no intent of achieving a level of success in providing service worthy of someone who chooses to bank with them. 


key: chroma:document
string_value:
I been calling Bank of America cardholder services since last week to dispute transactions on my account for fraud activity. The first time I called I lost my bank card a few months ago. Called to cancel out my card back on march. The woman told me a transaction was made on my account for 35 bucks she was gonna issue me back my.money when I get my new card in the mail it would be there.


key: chroma:document
string_value:
I have an account with Bank of America and what I've experienced first hand I thought I was actually being pranked. I can't believe the unprofessionalism of the call I experienced, in which I began to record, as it began to be almost comical. I would've never suspected a phone call like this from such a major corporation. I called in on the basis that my card was declined knowing that it probably was blocked as this has happened to me before on random transactions because of their security in place. I don't mind their security even though I occasionally have to call in. 


key: chroma:document
string_value:
My card is frozen by risk department, it's been 4 days. I try to call them and I was on hold for 3 or 4 hours but no answer from risk department. I am unemployed and in pandemic without any money and I cant reach anyone to unfreeze my card so I can access my unemployment benefit fund, I dont know what to do. I need to pay my rent today and still I cant talk to someone to unfreeze my card.


key: chroma:document
string_value:
I made a deposit using the app to deposit by picture. Unknown to me they issue a hold when you use this for the first time. So I checked to see if it posted on 5/27/20 which it had not so I checked the issuing bank which I have vision of since it's my Moms account and I found that the check had posted to the issuing account on 5/26 which I found Odd since the issuing bank is Morgan Stanley who is owned by B of A so I made a call to customer service. The customer service agent was not helpful and in fact was speaking over me which I found extremely dissatisfying and not only that, When the agent told me the funds were being held until 6/4/20 I then asked "Where is the money at this point as it cleared the morgan stanley account on 5/26 and yet you are telling me I can't access the funds until 6/4 where is the money now?" Which that question was never answered so I asked for a supervisor. 


key: chroma:document
string_value:
This bank is the worst bank I have ever dealt within my 55 years of life. Are these people hired from grammar school. Why do they transfer you around every time they cant solve my problem of opening my account so I have access to my Unemployment. I spent over a hour being transferred to all different people to be told they couldnt open my account and that I have to go to my local bank? These people are a bunch of clowns and should not be dealing with people's money. This bank needs to retrain their employees because they take SUCK to a whole new level.


key: chroma:document
string_value:
???? Absolutely no complaints! Catered to all of my business and investing needs! Growth is phenomenal???? Never any abnormal scamming transactions. Safe deposits and fraud prevention. Makes you feel as welcomed as a brand new Mercedes.


key: chroma:document
string_value:
Hi. I closed a Bank of America account, and after a month of waiting for my check I find out that after rechecking with me, they sent my check on my European address (where there is no BOA). I recall The person rechecked the address and I confirmed my American address.


key: chroma:document
string_value:
I'm going to vent for a second. I wanted to deposit some cash into my Bank of America account. (I've had some extra expenses on my card & knew my BOA had enough to cover but I wanted to deposit $1,000.) I drive to the bank only to see a notice on door, "Sorry, we are temporarily closed." So I call customer service & was delayed for 10 minutes with ** notifications & another 10 for someone to answer. 


key: chroma:document
string_value:
I have been trying to retrieve my deceased mother's money from her checking account four four months. Bank of America has been absolutely horrible to deal with. My mom had money at three other institutions all of whom were easy to deal with however, Bank of America does not return phone calls or emails, Bank of America does not have a system to check in documents, bank of America's hold times to speak with someone are very long, 2 plus hours. Every time I get to speak with someone at Bank of America I think they make it hard to retrieve funds so they can use the money in the account. They are crooks. I am pretty sure.


key: chroma:document
string_value:
Worse service from a Bank of America ever! I have called multiple to help my stepdad get his limit raised to pay for a/c replacement on 107 degree day and still it’s not fixed. He gave authorization but when I call back because the issue they want him to authorize again. At this point he left because he had to take his medication. So frustrating!


key: chroma:document
string_value:
The 95 year old man I care for was rudely denied getting to go to the front of the line, and was hence told he had to wait in the back of the line, while he is disabled. The security guard who did so, took off her mask and smiled at our denial. When I initially approached her to ask if he could please go to the front of the line, she said and I quote "Sorry, but that's not the way the world works." Um, seriously? That is exactly how the world works! What grocery store, bank, etc., denies a handicapped elder, with weak balance who has trouble walking, and has to carry a cane, just to keep from falling down?? I went to speak with a manager and the manager said she was sorry and that she would speak with the security guard. Which was a good start. However, when I left the bank, the security guard started laughing at me, and I then asked her if she had anything to say and she said "no". 


key: chroma:document
string_value:
Bill pay check sent to company but company never received it. Check was deposited in BOA account according to lady I first spoke with. Spoke with BOA first about 6 months ago and was told they would do check trace to see who/where check was cashed/deposited. Have called numerous times since and got bogus excuses and outright lies. To top it all off when I told the BOA rep that I wanted to record call for my records, he hung up after their recorder message said that BOA might record the call. These ** crooks don't won't to be held accountable for what they are saying after they were a big reason 2008 for recession and had to pay a large fine but probably not near what they made by committing the frauds that of course got bonuses for all the upper level crooks.


key: chroma:document
string_value:
Bank of America is an institution that preys on its customers with excessive fees and poor service. Despite their $16.6 Billion fine for defrauding their customer base, they continue to target their those they should be assisting... Do not conduct business with these criminals.


key: chroma:document
string_value:
I asked the bank to provide consumer protection for a deposit made for an apartment in France. I can’t get there as the country is closed to foreigners. The renter is no longer on Trip Advisor and he misrepresented himself to Paypal as an individual not a business, so the bank calls it ‘scam’ and I am stuck and lost my big money. Paypal was willing to take the money back, but BoA will not help their customer of 45 years. Disgusted.


key: chroma:document
string_value:
Recently unemployed in Nevada. The state sends unemployment benefits to debit cards administered by BofA. When I tried to access my funds at their ATM and in the branch I was declined and locked out for the day! WTF! No reason was given. I can't get through to the unemployment department and BofA won't answer my emails. Don't do business with these **. They're just waiting to rip you off!


key: chroma:document
string_value:
I had BoA for at least 5 years, but they had so many fees it became another bill! They had a few for everything! Not sure if things have changed since then but I switched to Navy Federal a couple years ago and NF is the best! No fees for min balance, no fee for no direct deposit, no monthly maintenance fee. Back then, boa charged 8$ to even have an account with them every month. Boa literally makes money off the many fees they charge. Similar to Wells Fargo. These banks are here to make money, not to help you save your money. I’d never use boa or recommend them to anyone. There’s banks that don’t have so many darn fees. Every since I started using NF, I actually have a savings account! Boa would steal money from my accounts to cover their fees. Not anymore!


key: chroma:document
string_value:
On last nerve with BofA PPP! I own an essential business with 40+ great employees. I submitted my application through Bank of America on 4/7/2020, and received an email from them immediately requesting additional documents. I completed those documents & uploaded on 4/8/2020. A BofA representative called me a few days later informing me that they had received my application but was unable to give me any loan status updates, or to even verify that I had included &/or uploaded all required information. (I’m an older technologically challenged computer skills dude). 


key: chroma:document
string_value:
Hello, I am here to tell my story of the misleading of Bank of America PPP SCAM as I put it because BOA scared me thinking they would help me with my PPP loan that I uploaded all of the form when it started on April 3rd at 9:45 am. BOA will not keep you in what is going on at all. If you want to be kept in the dark then use BOA. They are the best in taking your phone calls after waiting for hours just to tell you, "We can't help you at all." You must just wait for an email from them. But it never comes. You must take several hours out of your day and sit and wait to be told nothing and don't try and move up the line you will be caught in the same place.


key: chroma:document
string_value:
I have used BOA, I'm guessing, for about 25-30 years, I have always liked them. I moved to Western PA from VA in October 2018 and knew they were going through an expansion here at that time. So I figured great timing, now I can stick with them. Next week I will be changing that. I found a BOA ATM not far from where I lived. I was there the last 18 months and that worked fine for my needs. (I'm an independent rep, working for a Canadian company, I get paid by check every two weeks, no direct deposit.) Not sure why, but the business sized check I'm trying to take a picture of on the mobile app never works. I have tried numerous backgrounds, lighting, two different cell phones, trying to block the apps automatic flash, looked for troubleshooting ideas online, call BOA about it...nothing! So I have to physically deposit checks... no problem... they're installing ATM's in a lot of places. Cool! (NOT)


key: chroma:document
string_value:
I have been with BOA for over 20 years and I am so disappointed. I applied for PPP on-line. I tried to talk to my SB consultant Liz and she wasn't available and didn't call back poor customer service.


key: chroma:document
string_value:
Bank of America Bank of America... wherefore art thou Bank of America? Eagerly we awaited to apply, only to learn we needed a credit card just to qualify. Changed your policy overnight, up at the crack of dawn submitting our application, with great hope in sight! Surprised by long silence, despite our many calls, an e-mail arrives finally requesting more info, oddly very late as night falls. Swiftly do we reply in less than an hour, hopes again high counting on your processing power! Surprised by silence yet again, perplexed we call, you respond none of you can help us learn any info, not whatsoever, nor at all!


key: chroma:document
string_value:
I have been banking with Bank of America for 9 years now, I only went to them because I moved, Everyone I had spoken to said not to that bank of America is the worst bank, I did not listen and now I'm regretting it, Not only did they messed up my accounts, They linked them incorrect so I keep making payments and they go into the wrong accounts, But when I try to get help they act as if I went into their system somehow and did it myself, I go into the local bank and the rep is looking at his watch constantly because I'm wasting his time, My advice do your homework and avoid banking with bank of america.


key: chroma:document
string_value:
My brother who has banked with this company for years sent me a check for food because I was out of work and couldn’t buy food, Tonya who has zero people skills and horrible person said they would be taking 8.00 to cash it even after it was verified. The person next to me in line was a member and she was trying to get a cashier's check to send to a family member they were charging her 15.00 for it. I do not recommend banking with these horrible people no help, during tough times they are about making a dollar and no customer service skills. The funnier part they asked me to start banking with them. I’d rather die from the virus than to bank with horrible people.


key: chroma:document
string_value:
Not allowing self-employed/1099. I've been a customer of Bank of America for 25 years. 3 checking accounts, 1 savings account and 1 mortgage. I recently attempted to apply for an SBA Loan PPP Cares Act and I'm not able to apply, since they say I need a business account. Realtors are independent contractors and have a real estate license, not a business license. In order to have a business account, you must show evidence of a business license. This makes no sense! I've been a loyal customer and they've let me down big time! It's not right to deny a loyal customer of this program especially during a pandemic when we cannot work.


key: chroma:document
string_value:
I Been with Bank of America over 15 years. All my accounts is with it, included business account.. No customers skills. I told the I will close my account. They don't care, well guess what? I won't give my money to this. Screw this company. We have many option out there..:}


key: chroma:document
string_value:
Been with Bank of America for 30 now, really disappointed in the way they handled their paycheck protection program during this COVID-19 crisis. They started with you having to have a line of credit with them, what does a line of credit have to do with the paycheck protection program??? During these times we need you the most BofA, don’t make it hard on your customers that have been with you for more then 30 years! It’s not all about profits! To make the story short I went with another bank to process my ppp. And to find out on Monday that BofA changed its rules because of all the blowback from its customers, why couldn’t BofA help from the beginning? Really second guessing BofA!


key: chroma:document
string_value:
(Restaurant owner) Bank of America is not helping their small business owners during the coronavirus virus situation. All small business are entitled to that program. We didn't not wish for this crisis. The government demands us to shut down and they would help us to get through the crisis that followed. But bank of america is not only stopping the aid from the government to us. Bank of america is discriminating against some of their customers. This is an outrage. I will be closing my accounts as soon as I'm able to do so. We are now in desperate need of the payroll protection plan loan from the government to keep our business going during the mandatory closing. Bank of america rejected my application because they say I never had a loan or a credit card with them. This is not a requirement by the government.


key: chroma:document
string_value:
As others have stated, Bank of America will not be helping their small business owners during the coronavirus virus situation unless they also have a lending relationship. I never needed their lending. This is an outrage. I will be closing my accounts as soon as I'm able to speak with SOMEONE, ANYONE, as you can't correspond with the branch or corporate at this time.  They did however help out all their big company buddies having loaned 5B to only 5I companies the first day. Do that math. What a crock. Despicable human beings. Pure trash!!!


key: chroma:document
string_value:
Bank of America is a heartless company, my small business has been banking with this bank for 14 years and is in good standing. However, we are now in desperate need of the payroll protection plan loan from the government to keep our business afloat during the mandatory closing. Bank of America rejected my application because they say we never had a loan with them. This is not a requirement by the government. It is especially heartless in this time of need when Bank of America itself took a major bill out in 2008. Heartless Rotten company!


key: chroma:document
string_value:
The Gov Payroll Protection Program (PPP) is up today, but I was told by my bank (Bank of Am, soon to be my former bank) that, even though I have 5 accts w/ them, I need to have a loan or credit card w/ them. I'm applying for this bc biz is down 75% and if I don't get the PPP, I'm laying off staff... exactly what the gov doesn't want to happen. The whole program is to keep people working. No other bank has this stipulation but B of A.


key: chroma:document
string_value:
My wallet was stolen, I reported it as soon as I noticed and was given credit. It was denied (as always from what I've discovered reading reviews) so I appealed. Was told that you'd be getting in contact and the reveal of credit wouldn't go through until the appeal was decided. That was the 24th. I got laid off due to a NATIONAL DISASTER. You know the one that you're bending over backwards to look like you're helping out the little guy deferring mortgages and all that jazz? Yeah that one. I have 5 sons. Find out today that with no warning (and definitely NO contact with me!) The appeal had been denied and you KNOWINGLY threw my account into the red by reversing it, you KNEW there wasn't anything in there AND you did it anyway!!!


key: chroma:document
string_value:
We have had a credit card with Bank of America for the last 25 years. Always paid in full each and every month. Our business was pushed into automatic recurring charges from vendors on a monthly. Instead of invoicing us they would just use the credit card that was on file with the vendor every month. We have used it for the last 10 years. Recently all of a sudden we were being called from some vendors that the card was being declined. And others would just stop service ie phone, cell phone, internet and electric. And keep in mind this all started at the end of the month on a Saturday.


key: chroma:document
string_value:
They have this 24-hour customer service phone line that: 1) Not available on Sunday (3/29/2020) late afternoon when I called, at the same time, I called Citibank and was able to talk with someone within 5 mins. Different banks, different outcome. 2) Called today (Monday 3/30/2020) morning at around 9 am, the phone said wait time is long and about 25 mins, well, it's been 45 mins now and I'm still on hold, also it doesn't have option for them to call you back once a representative is available, so I've been on my phone during all this time.


key: chroma:document
string_value:
I've had a credit card and savings account with BOA. I only got it because it's the only bank me and my elderly dad can access because we live in different states. They are so slow at returning your money or accessing your money. They charge fees for everything and their customer service is so horrible. They never have any answers and they act lost when you ask them for help. Run as fast as you can. There are plenty of banks that don't charge those ridiculous fees and can actually help you if need be. The worst bank in America if you ask me. Keep your money and go to another bank.


key: chroma:document
string_value:
Holding for more than hour and talking to someone who doesn't know how to read a bank statement can be a headache. Been through a fair share with Bank of America. Need to go to a different bank. On top of it, the so-called customer representative says that you will see all the information updated within 30 mins. When will the 30 mins end?


key: chroma:document
string_value:
I’ve had my mortgage with BOA for 20 years. Wanted to get home equity LOC. Did not want to work with me after all these years with no late pays. I will take my business elsewhere as I’m always getting offers from other institutions.


key: chroma:document
string_value:
After 20 years as a customer with a preferred platinum status, BofA declines to refinance my mortgage. I have $1.2M in BofA brokerage account and $700K in home equity and not other debts. My wife and I retired at 61. Because we have no income BofA indicates it is OK for us to keep paying a higher mortgage and declines to refinance us to a lower payment. I'm shell shocked, and looking for a new brokerage.


key: chroma:document
string_value:
It's so weird to hear that the bank does not give an account verification letter in the branch nor there is an option to get one from their online banking. It's only the customer service who can help with it and it takes no less than a week to 10 business days. This will be an issue for people who may need the letter in unexpected cases where they MUST have it ASAP to continue with their application(s) such as immigration status, mortgage etc. cases. And the reason I was told was even worse - because of lots of requests coming in, they stopped issuing the letter at branches. What sense it makes? I think I probably should move my funds to another institution where I get kind of things done much quicker and close the account here. Absolutely frustrated.


key: chroma:document
string_value:
They are SO good at charging you fees, but when YOU need them, they make you miserable and make you wait in line for hours and hours and days. Almost impossible to talk with a representative. Extremely unhappy with Bank of America. Do NOT put your hard earned money in this bank.


key: chroma:document
string_value:
DREADFUL experience!. We are undergoing a recent terrible and costly experience with the Bank of America and it remains unresolved three weeks later. They have "lost" US 80,000 dollars sent from 2 remitters in Norway to a Bank of America account holder and after a 3-week delay they have done nothing to recover the funds or recall/ send them back. We "think", they possibly froze the money or suspended it doing a KYC check and failed to inform the sender or the recipient of their activities. Unacceptable! 


key: chroma:document
string_value:
Absolutely horrid customer service. Every customer service representative is looking for ways NOT to help. Every reason under the sun for why they CANNOT help you. Same experience whether you go into a banking center or you call. Total waste of time. If you call, it takes 15 min just to authenticate you. For two factor authentication over the phone, you MUST have a cell phone which will accept text messages right then. They offer no other way to authenticate. This, after you provide all info such as phone pin (what is the use of this if not to authenticate?!), social security number, name, address, employer and answer all kinds of ridiculous questions. Height of ridiculousness. Interest rates are laughable compared to what other banks are offering today.


key: chroma:document
string_value:
In a nutshell, BofA has become very difficult to work with, non-customer focused and honestly does not exemplify the traditional meaning of a bank. Here are just a few items that all add up to my complete dis-satisfaction:


key: chroma:document
string_value:
Despite having an excellent credit score, it took forever to get a credit line increase. You call up the customer service and they just keep you on hold forever and no one has any answers to your questions. Total waste of time.


key: chroma:document
string_value:
BOA was very easy to work with and was very easy to get in touch with....they called us back immediately and were very responsive to our needs. Another company didn't even return the calls for a few days, therefore missed out on a refi.


key: chroma:document
string_value:
Start my BoA acc since 2001, till today 3/12/20 I ended my account as they are nothing but vampire. Lost my phone last week but then I pay the next day and call them kindly to waive the late fee and explain to them what happened. They told me they can't waive the fees as losing my phone is an not a good excuses! Can you believe that?! You have no idea what that be when people suffer during Coronavirus outbreak in the city but you don't even help and you won't even think to pardon just one first time late fee waive. I told the supervisor, "Not even waive it as this is my first time?" Surprising the answer is No, they are more happy to end my services at the end, they have to left me no choice and closed all my account, You know what? I will have people to know that this is how boa treat their customer, how you call this a customer services.


key: chroma:document
string_value:
Bank of America is very easy to work with, both on our mortgage and our HELOC. We've had a couple of mortgages with them and they've worked as expected. At one point our mortgage was going to go up because the escrow was getting low. We added some money to the escrow and kept our payment low because they informed well in advance about this situation.


key: chroma:document
string_value:
I don't know what services Bank of America thinks they are rendering by charging me 12 dollars a month, on an account that I rarely use. They only do it when your balance falls below some arbitrary threshold which seems to change. Obviously their money harvesting algorithm is still slow to deposit money and picks and chooses which amounts to process when, so that their service fee will overdraft your account if at all possible, and then they can tack on another 35 or so bucks for their absolutely stellar services. This bank is trash. Unless you never could contemplate having to utilize all of YOUR money in a given account, dont use Bank of Fakemerica, it will cost you 144 dollars a year. They have learned nothing from the class action law suit, and continue to use scam tactics and horrible business practices. Do not recommend.


key: chroma:document
string_value:
My experience was not favorable. I was going through a divorce and at the time I would have been able to qualify on my own but B of A would not consider it helping me. Even calling several times to no success. My ex was willing to sign the right docs to remove himself from the loan. Of course this occurred in 2009 2010 when the market fell flat. The home ended up in a short sale and I lost everything and it caused me a credit issue. 6 months later I'm told they could of helped me through with the Fannie Mae. I lost most of my inheritance fixing my home of 18 years that I got zilch for.


key: chroma:document
string_value:
Bank of America is a good place but it's hard to get loans and when you do its high interest rates but they do work with you once you're in their investments with merrell and lynch or just everyday.


key: chroma:document
string_value:
The loan officer Alexa ** made all the difference I feel - she was able to close the loan with the best terms and on time. It involves international fund transfers and I could see other banks struggle to understand.


key: chroma:document
string_value:
This was the most inept company as far as getting to the issues on problems with a foreclosure that I have ever seen. They had no one that could speak to the problems that were occurring in trying to resolve and issue and no one there to pass on too. They are terrible.


key: chroma:document
string_value:
I was never late on my mortgage and loved the fact that I could go into the bank to pay if I had forgotten to mail it it. Without any prior notice, I was informed that my mortgage had been sold. I haven't refinanced because I don't want to pay the application/closing fee for a new mortgage, so I feel like I am stuck with the 3rd party mortgage company that has my mortgage.


key: chroma:document
string_value:
Bank of America had our loan. They took over from Countrywide and they kept miss applying payments and adding fees to our account. We made a couple of complaints to the Bank Comptroller, then they sold it to Nation Star dba Mr. Cooper. Thank goodness I paid off the loan in 2017.


key: chroma:document
string_value:
I was initially approved for a mortgage, so I shopped around for a home and I found one. I put $2,000.00 down on the home I found. After about 85 days of being approved and my credit rating of 800+, I was preparing for the closing and they suddenly denied me a $60,000 mortgage on a $155,000 home. I already had over most of the money for the home but they declined my mortgage, so I had to tap in my 401K retirement fund so I would not lose the home I found and the $2,000 deposit, I put down on it. They were uncaring and were awful to work with.


key: chroma:document
string_value:
My mortgage was assumed by Bank of America when Countrywide mortgages ceased to do business. My mortgage increased without any explanation. When I inquired, they stumbled and gave me the run around. I’d NEVER do business with Bank of America again.


key: chroma:document
string_value:
This is the worst bank that you can bank with in the US. As an immigrant, you get excited about choosing this bank because it has "America" on its name. But beware, this is a shark eating bank. They will deny a check, that was $3 short and charge you $35 in overdraft fees even though you have money remitted to the account on the same day. Please bank with local banks. This is a giant corporation that doesn't care a hoot about their customers. Please avoid them like Ebola!


key: chroma:document
string_value:
They do not always apply your payments to your mortgage. Payments "get lost". Then this goes on for a while until they try to take your home from you. Foreclosure. They are not available to discuss with you. Never call back.


key: chroma:document
string_value:
Bank of America is the worst when it comes to setting credit cards on autopay. I have spent hours and several phone calls with personal bankers and vps to help me to no avail! I have more than 30 business accounts/credit cards and yet can't seem to figure their mess. I hate them!


key: chroma:document
string_value:
Absolutely would not recommend this bank for a small business. I have a small business SDVOSB, I live overseas and am unable to login to their site, when I call the 888 number it takes more than ten calls just to get through. Insult to injury call waiting times are usually more than 15 minutes. The local branch I sent the account up with in order to have a person and phone number is not able to assist. I am forced to use a 888 number that as mentioned above is virtually impossible to access. Caveat Emptor with this "business banking".


key: chroma:document
string_value:
My experience with this Bank of America is disappointing. In 2010 due to a sudden death of my late mother, there’s was no will but a quitclaim, unfortunately the bank did want to work with me any longer, it took a lot of attorneys and money every time I had to fill out a modification just to turn me down. This went on for years and managed to sell the notes to other banks so I can start over again.? This was a complete nightmare, I would not recommend this bank to anyone for a mortgage, because they're fraudulent.


key: chroma:document
string_value:
They hound you for a nickel...they want your assets, your home. BOA rude and threatening. I believe they do not want to work with you...they rather want your house. They have been warned and fined. Never use them, protect your assets. They charge 125.00 on a late bill. It’s criminal.


key: chroma:document
string_value:
My second mortgage was purchased by Bank of America and I was impressed at how easy they were to make payments to and deal with while they had my mortgage. Unfortunately, they sold it to a less reputable company without warning and once I wasn't a customer, stopped answering my emails. If they had excellent service, they would have continued doing so even though they sold my mortgage, but at that point they didn't care.


key: chroma:document
string_value:
Too many to list. Been a customer since its predecessor 'Nations Bank'. Customer service is very poor, reps are rude and there's a long wait for a live person to come online. Banking centers are ill-staffed, if you want to meet anyone in person. Avoid this bank if you can, try Chase.


key: chroma:document
string_value:
Great experience in dealing with Bank of America. The process was made smooth and simple, though lot of paperwork. The person who helped us was very flexible with the timings. I highly recommend to others.


key: chroma:document
string_value:
Bank of America has shielded information in past as they supposedly sold the mortgage services to a third party collector when in good standing with their company which led to fraudulent transactions, charges, and other behaviors. The 3rd party company was not a bank nor were they regulated by federal government or agencies at the time. Ultimately leading to me losing my home to a person that legally had no rights to said property as it was stolen from me along with my belongings in the home. I was charged various fees, escrow was depleted, and with multiple complaints to higher authorities resulted in no avail. 


key: chroma:document
string_value:
Deposited my monthly payroll check via app the first time. They held for 10 days!! Went into branch and they said 2 day hold, with $200 avail next day. NOW changed to 10 days. I will have to pay $90 in late fees for rent, can't get gas, food, pay any Bills for 10 days. CUSTOMER SERVICE didnt care, won't offer a solution & told me speaking to a supervisor won't help. They will tell me same thing & stated branch should not have told me differently!!! I'm a single person with only my income and on a tight budget. WTF!! This is the worst experience I have EVER had.


key: chroma:document
string_value:
I deposited my student financial aid check into my Bank of America checking account at the branch located 2821 Pfingsten Rd, Glenview, IL 60026 on 02/27/2020. Before depositing my student financial aid check, I asked the bank teller how long will it take my check to clear as I am a current Chase Bank Customer also, and I cannot wait or have a hole placed on my student aid check. I continued informing the bank teller, I am travelling out of the country and need immediate access to my funds. I also expressed, if my funds will not be made available to me immediately (within 1-3 days) by Bank of America, I will deposit my funds into my Chase Banking Account. The bank teller at Bank of America informed me that my funds will be available the next day, 02/28/2020.


key: chroma:document
string_value:
Had an insurance claim and they were just plain rude about signing my check so I paid off my mortgage and went to another bank. I would never recommend them to anyone nor would I ever go there for a loan or for an account. Rip off artists.


key: chroma:document
string_value:
They offered a free checking account to make it easy to pay the mortgage and I believe they offered a free safety deposit box as well. I enjoyed having them as my mortgage holder. The free items did help..I felt appreciated as a customer.


key: chroma:document
string_value:
It was a pleasure working with them. They are Nationwide, have lower rates and have applicable discounts. Very professional wonderful company. I recommend that all potential home buyers go through Bank of America.


key: chroma:document
string_value:
The Bank of America is one of the worst banks in the world the leadership. Stole money from me when I had account in it in the 1980'S and never tried to return the money, every time I deposited the money it had to take over a hundreds of dollars for them and it is the truth.


key: chroma:document
string_value:
BOA processes your payments when they feel like so they can charge you overdraft fee. Why are they allowed to make billions twice on your money. Never bank with them. Billing department very disrespectful and unprofessional. I


key: chroma:document
string_value:
Do not use Bank of America for an RV or vehicle loan! Bank of America made it incredibly difficult for me to set up automatic bill payment from my checking account. On February 22, I was transferred seven times (3 hours); I spoke to confused representatives across the United States. Below is a list of what I experienced:


key: chroma:document
string_value:
I was visiting NYC and used an BOA ATM at one of their branches, and the ATM machine "captured" my debit card. Called and they were sending out a new one, but of course that didn't help my situation since I was almost out of cash and several states away from home, and the next day was a holiday. Had to cut the trip short a day because of this. Card was sent on Wednesday instead of Tuesday and as of Friday it wasn't here yet, because they sent it in the regular mail instead of FedEx. I even had to ask to have them waive the fees for them mailing me the card.


key: chroma:document
string_value:
One of my client paid me $300 via BOA Zelle Pay for my professional service. Since Zelle payment cannot be cancelled, I thought the money was safe in my account, and I provided service to that client. Two weeks later, the client called BOA and falsely claimed that the payment was a fraud. Without talking to me or doing any investigation, BOA simply took away $300 from my account and gave back to that person.


key: chroma:document
string_value:
Maybe I was unlucky choosing a branch. This was at 59 Pope Ave, Hilton Head, SC, a vacation destination with many travellers. When I visited the branch, there were only three customers standing in line -- and there was no one to serve them! After a few minutes a single teller showed up. Then the tellers changed and there were further delays. The staff are pretty sour and unhelpful. The reason I visited the branch was because I used their drive-in ATM and it ate my debit card. When you're traveling, this isn't a good thing to happen, because you can't get a replacement from your own bank. Bank of America couldn't (wouldn't?) do anything about it, and they couldn't help me complete the transaction that I had started. They also didn't try to fix the machine or warn other customers away from it. I went up the street to TD Bank on New Orleans and they went out of the way to be helpful.


key: chroma:document
string_value:
Please heed messages from the other Bank Of America customers, I wish I had I have been with BOA since 2007. Their customer service is awful! I called 3 different times yesterday and received 3 different reasons why they put a 10 day hold on a check I deposited from USAA bank (a military personal bank and insurance company) for a auto claim. I was originally told, even on the deposit receipt, that the funds would be available the next business day. Therefore, I set up the vendor who repairs my vehicle to be paid in accordance. 


key: chroma:document
string_value:
For many years I used direct payment method to pay my Bank of America Visa card bills in full. This way my payments are always on time and in full. In November 2019 I called Bank of America customer service and asked the representative to change my direct payment from one bank account to another. The female representative said it was done and gave me a confirmation number. On January 30, 2020 I received a notice from my credit reporting agency, TransUnion. I checked and found that Bank of America had reported that I was delinquent on two bills. Consequently my near perfect credit score plummeted. I was surprised and puzzled. How could that be?


key: chroma:document
string_value:
My wife and I have been with BoA for over 10 years. Our checking, savings, and credit cards are all through them. They've been pretty reasonable so far. Their treatment of us over the past couple weeks has lost our business forever. I guess there are some federal regulations that require banks to verify their customers' personal information is correct. That's fine. To contact us about this, they sent emails and (apparently) physical letters. Personally, if I get an email or a letter saying our account is in danger etc etc, my scam alert goes up and I ignore it. "If it were that important, they would call."


key: chroma:document
string_value:
This bank is horrible. I have never done business with them and I never will. They allowed someone using my name to open six (6) accounts in my name. They sent statements which alerted me to the problem. I called to tell them that I had not opened the accounts and the activity was fraudulent. The computer that answers the phone wouldn't connect me to ANY department until I gave them my account number or social security number. Since I had not opened the accounts, I didn't have an account number and since their bank had already allowed fraud to be committed in my name, I did not want to give them my social. I had to take a back door to get to an agent.


key: chroma:document
string_value:
I'm a customer since 2003 and recently when I called to Bank of America they gave me incorrect information that cost me money, When I spoke with the supervisor, only said, "Sorry for this wrong information." I will not recommended anymore this Bank. In the last year you have to wait too much time to speak with any associate and they do not provide solution.


key: chroma:document
string_value:
I'm well aware most banks make revenue through their fees. B of A is very good at making getting fees from even the financially responsible customers. Basically any time I have a low account balance I will try to deposit checks to avoid over drafting. Conveniently enough most times I do this my check is "held" for over a week so not only do I get over drafted but I dont have that money in my other bank account.


key: chroma:document
string_value:
I received a letter from BOA in November to thank me for opening an account with them which I never did. I immediately called in to close this account and it took about 2 hours just to get through to someone. If I'm calling in to report fraud, why would you ask me what my account number is and then asked me what kind of account it is? How would I know? 


key: chroma:document
string_value:
They literally Stole $305 from my account, blamed it on the payer, even though they collected the funds from the Oregon Dept of Revenue, never credited my account, and had the gall to tell Me to have the state of Oregon file a claim against Them in order to get My money back, which the Oregon Treasury confirmed B of A TOOK from their coffers... NO Integrity, Dishonest, Uncaring. I would NEVER recommend doing any business with this corrupt, unapologetic company.


key: chroma:document
string_value:
Good afternoon, On October 7th 2019 I returned a vehicle to Aruba Thrifty car rental. Upon inspection I was charged an additional 100 dollars for what they say was a small again SMALL DING in the front fender. I send BofA proof of pictures and all the documents I had. They credited me the money and then this morning they put the 100 dollars back on my Credit Card. I hope you need the 100 because you just lost me, my family, my friends, and any enemies may have. I will make it my mission to make sure nobody uses Bank of America ever again. 


key: chroma:document
string_value:
Been a Bank of America customer for over 30 years. Was charged a $25 maintenance fee for a checking account that they no longer offer. They did reverse the charge and said I would never receive another charge. After receiving another charge I called 2 have it removed and they refuse to remove it. I can't believe they'll risk for 30-year customer for $25 charge.


key: chroma:document
string_value:
My experience with Bank of America has been horrible. I wouldn’t recommend their establishment to anyone. They charge you multiple fees, their customer service sucks, and they hold your money and charge you overdraft fees for your transactions. I would not recommend opening a business or personal account with them.


key: chroma:document
string_value:
I've been dealing with Bank of America branch at 1450 Walton Way Augusta GA 30901. Over the past 8 years since I've moved here and over the past 3-5 years they have done things there way. So as far as I'm concerned it's not banking my way, it's more you have to do the banking their way. SO BE VERY CAREFUL DEALING WITH THIS BRANCH. I'll explain as well as I will be taking my problem to the Corporate office as well as the Better Business Bureau and advise everyone else to do the same. 


key: chroma:document
string_value:
BOA customer for over 20 years!! 3 checking accts, mortgage and home eq accts. Responding to all the other unsatisfied customers and providing additional information for those considering BOA. The only positive thing I can say about BOA is that their website is easy to work with. That's it. 20 years as a customer and that's it in a nutshell. 


key: chroma:document
string_value:
I stopped in at Bank of America to cash a check, that my tenet gave me from bank of America in Lindstrom MN. They wanted to charge me $5.00 for cashing their customers' check. I put the fee on my Discover Card. When the bill came from Discover I disputed it and got my $5.00 back! CROOKED bank....


key: chroma:document
string_value:
I've been with Bank of America off and on since 2004. I started a new checking account and decided to take my paycheck into the branch to deposit it. The teller tells me they would hold the check until January 23rd. Cool! That was no issue. However, I called the automated line and was told my check is holding and will be released on January 30th. This is a big problem!! I have small kids and have no idea what I am supposed to do for money until then. I called their customer service department and was basically told "I understand how you feel". How could you possibly understand how I feel when I can't even feed my kids. What makes matters worse, is no one could tell me why my check has been put on extended hold. I asked for the name of the dept. I could speak with and was told they do not speak with customers. Stay away!!!


key: chroma:document
string_value:
This is the second times. So, I have to write so that you may aware. I am a more than 20 years customer of BOA and using their full services including 4 accounts (2 saving and 2 checking account); I have two cards from BOA: BOA World Master Card and my BOA debit VISA card. Somehow, after I renewed my cards (credit and debit) in 2019. BOA set up something wrongly into my current cards/accounts so that I can never purchase any international items, they keep require additional verification steps so that it failed ALL purchases including buying directly international flight tickets from Air Thai, Qatar Airways.... websites (NOT thru any ticket agency / tourist services). So, I am temporary full-time student in India, my US phone will not be available for using in India (the sim chip is incompatible). So I have to use my alternate cell phone number in India.


key: chroma:document
string_value:
I opened an account with BofA about a month ago. Today they closed my account, without reason. I had no overdraft fees, I had over $1300 in the account, I had direct deposit set up. And I went to log on and my account was locked. I called their customer service phone number and the guy told me that they decided to close my account. When I asked why he gave me some corporate spiel how they can close an account whenever and they don’t need a reason. So I asked to speak to a supervisor, considering I had just deposited quite a bit of money in the account, and I had bills I needed to pay, plus I’m moving across the country in a few days and I need my money.


key: chroma:document
string_value:
I've been with BoA for more than five years and during that time have heard numerous personal and business acquaintances complaining about what a terrible bank BoA is. My experiences with Bank of America have been limited, but none of them have been positive. Today I went in to make a withdrawal and get some information about my account. From their manager to the 'Personal Banker' to the Teller, customer interaction was terrible. My guess is that being the crap company that they are, they are not able to get, or to keep, quality people.


key: chroma:document
string_value:
I wish there is an option of negative rating. I would have given them a lowest ever rating possible. They are the horrible bank to deal with. With decades old process and online system, I am not sure how they are surviving in today's world. Now I will explain the specific issue I faced. I had a checking account with them with a direct deposit setup. Along with this I have a credit card too. I used to pay my credit card bill online using my checking account. Few weeks back I closed my checking account for hell lot of issues like: 1. You cannot move funds quickly, 2. Their savings account APY is the lowest in the market. 3. Lots of restrictions moving money to and from. etc.


key: chroma:document
string_value:
I had a BoA Master Card Credit card for almost 20 years with with over a $10K credit limit for most of that time. I have excellent credit and had no issues for most of the period I had the card. I'm a person that pays off my credit cards at the end of every month. I hired a new bill paying service to pay my bills and there was an issue with my MC credit card getting paid for a couple months. I found out in month 2 at the 60 day period that the card hadn't been paid. I got the issue resolved with my bill paying service and called BoA and told them payment was sent electronically and was on the way. The next day I received an email telling me they had lowered my credit limit from $10K to $500. No notification, no warning, just whipping out my credit limit over a total amount due of $200. 


key: chroma:document
string_value:
I’ve been banking with BOA since 2013. I only opened an account with them because I lived abroad in Germany and Deutsche Bank allows me to use my BOA card without any fees. The past two years have been horrendous with them. I opened a business account and the banking specialist (not a teller) asked me what the difference between an LLC and a DBA is, she fills out my EIN number incorrectly and then asked me what an EIN number is. They also told me erroneous information that costed me money (saying my business partner doesn’t have to be physically with me to be added to the account.) They love charging fees. I had nearly $200 in fees for having insufficient funds despite having deposited back nearly $400. 


key: chroma:document
string_value:
I have been a client of BofA for 12 years. My credit card bill was due on Jan 2nd for $184. It was New Year's, I was travelling with the family, and had $94 in my Checkings Account. I have AutoPay on, precisely so I don't miss payments. On the 2nd, there weren't sufficient funds on the account. BofA charged $25 on my Credit Card as a "returned payment fee", then $35 on my Checkings account for "overdraft" and then $12 on my Checkings account as "maintenance fee" because my balance of $94 is not "high enough".... So in total they charged me $72 for not having $184 in the account. 


key: chroma:document
string_value:
I closed my Bank of America credit card yesterday. Please keep in mind I have been a customer for years. Always paid my balance off and no late payments. On 01/02/2020 I have a fee charge for almost $30 for a credit card transaction. I paid my mom car payment on the company website. The company website use Western Union. The CSR tells me it was a cash withdraw payment. How is that a cash withdraw payment? The CSR would not waive the $29.41 fee so I closed my account off. My credit card account balance was $2,079.41. It was the principle of the situation. Obviously, I had the money but the fee was ridiculous due to it was a credit card payment not cash advance. I will continue doing business with Discover. Excellent customer service and will love to have your business. P.S. I have proof of the credit card payment not cash advance payment per BBA CSR.


key: chroma:document
string_value:
I left Bank of America after about 15 years of banking with them. Hands down the credit cards and perks I get at the other bank I switched to are better. I have kept my cc with BOA because I have had it the longest and it is factored into the maturity of my credit score. Having said that, I have two Chase cards where the perks are significant. BOA offers 5-10 percent off on a few items and stores and this does not impress me. I just got another 90 dollar Amazon Prime card to spend at Amazon from Chase for paying off my card. I charge items monthly and pay them off monthly to build my credit and get these rewards. Additionally, BOA of America would not reimburse fraud on my debit card. This is why I switched from BOA to another bank. It just made better financial sense. I also got a stipend for opening new accounts.


key: chroma:document
string_value:
I am utterly disappointed with BOA, What's sooo American about holding and freezing my funds. Not only did they put a hold of over 10 days on a cashier's check, but they also decided to freeze my account. I'm definitely switching banks ASAP.


key: chroma:document
string_value:
Bank of America are crooks. I had a claim with the bank for $490. They denied my claim only to confirm 5 months later that my claim was valid and they would be issuing a check. Well it’s been 6 weeks and of course no check. Don’t Bank with these people. The fees are too high and they do not help their community. Bank with a credit union. Much much better results and they are loyal.


key: chroma:document
string_value:
I had been a customer with Bank of America for 30 years and I finally have had enough of them arbitrarily changing the rules on my accounts in order to CHEAT me!!!! I called 3 times with my latest issue while enduring very long hold times and they refuse to stop charging me a monthly fee that they made up with no basis for charging that fee! The last person I spoke with, Tiffinay in South Carolina, didn't know much about Bank of America and definitely does not have proper training to talk to customers. I also asked her to explain the basis of this charge and she could not explain why, but she was adamant that they are valid fees. My advice is Don't get an account at Bank of America to begin with and if you have an account at BofA find another bank that is trustworthy!!!!


key: chroma:document
string_value:
** of America did a inhuman thing to me. Thank goodness I found out sooner. On 12/ 23/19 I made a purchase. The cashier told me the register stated for me to “contact bank“. I was taken aback. Surely it’s a mistake. I have funds in my account. I called BOA. I was told my debit card is closed. I had to call Monday ( next day ) to find out why. I was doing Christmas shopping! The next day I called ** of America. Yes, they confirmed my account was indeed close. The told me “It was a business decision“. WTH. I’ve been a client for 14 years. They just cut me off. I was a Preferred member. 


key: chroma:document
string_value:
After being an “Advantage” customer for nearly 20 years, I will be closing my account with them. It appears, after reading some recent reviews, BOA needs your money this holiday season! I am finding that what happened to my son and I is happening to others. My son is disabled, and I am his legal guardian. He tries to be a contributing member of society and holds down a menial little part time job. He shares a bank account with me. He has worked for the same company for 5 years. ADP cuts his paychecks, and Wells Fargo is the originator. 


key: chroma:document
string_value:
Imagine having a business bank account open for 5 months, and after the first 30 days, all of your deposits are available the next day, as promised. The bank account has never had any NSFs, nor any returned deposits. One day you deposit the same $9k check to your account, which has been deposited multiple times before. The check is from the same customer, drawn on the same bank, and the same amount, as all of the times before. The online banking system and mobile app, show the deposit, and clearly states "Credit pending (available to cover items posting on the same day as the deposit", available next business day for withdrawal and debit card purchases").


key: chroma:document
string_value:
I can't believe BOA decided to be closed on Christmas eve!! I can't get my deposit until Thursday!! Other banks are open and will be closing early, which is fair, but for BOA to be closed on Christmas eve is terrible! If you were open for a few hours, then those of us waiting for deposits would've received them! A few hours isn't asking much, and your employees probably had to use their time to get paid for today, if they had any, other than that they don't get paid smh, shame on you BOA! And for that, you could've opened, even though I'm sure the employees are enjoying this day off but still, we needed our money!! There was work to do, you guys dropped the ball!!


key: chroma:document
string_value:
I made a regular monthly payment, more than the minimal, to BofA before the due date, which they did receive. I then followed with an another payment, again well more than the minimal, 3 days after that month's due date thinking this would go towards the next months billing cycle, basically paying the next month early. Then I receive the following month's statement with a $28 late fee which they refuse to refund. As it turns out I'm told both payments were put on the "first month", even though the second payment was 3 days after the first month due date. I'm told if the second payment would have been 1 day later than it would have been applied to the next month's statement. I'm ok with that explanation, but under these circumstances I would expect the late fee to be reversed, not with BofA. It's very clear to me now why they have such a poor rating.


key: chroma:document
string_value:
Both of my credit cards (BOA and Citi) were breached by the same company. Citicard took care of it immediately. BOA initially sent me a letter saying they had taken care of it, then they reversed their decision. I spent 4 months trying to straighten this mess out, they refused to help me and make things right. Do not use this company. They have TERRIBLE customer service, their automated call center is worse than obnoxious and they will not stand behind you as a customer.


key: chroma:document
string_value:
Went into bank branch to apply for auto loan. Bank placed wrong personal and password information into loan application, so I could not check on process for several days. Some was also wrong with the loan officer's sending emails, as I never received any emailed paperwork, even when (after several attempts at calling and being on hold) I was on the phone with the loan officer and he attempted to send emails. Car seller tried to send, via email, the registration and title to loan officer email. Loan officer said the images did not go through. This part went on for a couple days. The seller's third attempt at sending the title and registration images went through. 


key: chroma:document
string_value:
I spent nearly more than month trying to get an auto loan, during that month nearly called the bank every day and every day I Discover that I'm dealing with people don't know what they are doing or even care for the customer, Really this is the worst customer service experience I've ever had, They promised me many times to finish my loan, they apologized many times, they left me many times without any updates till the documents they asked for it expired.... Soon I'll close my account and credit cards from this bank.


key: chroma:document
string_value:
I usually don't write reviews but in this case felt obligated to do so. If I could give this bank a zero rating I would. If you're considering starting a business or opening a personal account please stay far away from Bank of America. If your acct ever gets low $30-50 what they do is show you have a certain amount there, you might use your card for something small let's say $5-10 and once a large sum is deposited they hit you with multiple $35 fees.


key: chroma:document
string_value:
My husband's gets paid biweekly, and his paycheck was supposed to be direct deposited on 12/6/19. It is now 10 days later and all that has posted to the account is $0.01, out of $782!! They have given us every excuse in the book, and made up a few new ones like 'the account has to stabilize.' It's become obvious that they have no intention of ever giving us our money and bills and rent are severely past due. We are talking to a lawyer tomorrow.


key: chroma:document
string_value:
STAY AWAY FROM BANK OF AMERICA! Charging you for overdraft fee for 5 times in a single night for $35 each. You don't receive any warning when you are charged overdraft for the first time because they make it when you sleep at night. What a ** bank! Other banks gives you couple days to make deposit if your balance goes negative, they do not charge you overdraft fee! But boa does very badly. Always transactions are reflecting days later, orders are changing so you can never track properly! Another thing; you pay your credit card, it is withdrawn from your checking account sooner but you can NOT see available in your credit card accounts for DAYS! This bank sucks, not friendly, trying to put you worse position, without warnings and helps! I have lot more to say!


key: chroma:document
string_value:
Their customer service is absolute trash. There is never any actual help. I had a claim opened with them and they never contacted me once as it was explained to me to gather the facts, proof and etc to support me in this. Not only did they deny me my claim (while I have all of the proof) they also have all of the information on the thief I got scammed by. His name, bank info, location. It’s great knowing that they’re there to protect the bad guys. I will be looking for other bank options from here on out. Waste of 10 years.


key: chroma:document
string_value:
My wife and I had been injured and could not work. Our mortgage was 127k when BofA began helping, when they sold it our mortgage had grown to nearly 200k. We needed a loan mod. They sent the mod. papers. We followed the instructions and returned the papers only to be told that we did not send what they needed or things were missing so many times I lost count yet would not tell us what was needed or missing. We sent all that was asked for time and time again. Our mortgage is go up the whole time. The company who bought the mortgage modified the loan the first time. No problem. By that time b of a stolen all they could from us and moved to the next victim. They need to be in jail.


key: chroma:document
string_value:
Age can be a cruel partner, especially when dealing with Bank Of America. Is there a Support of Elder Abuse clause written in the handbook for aspiring employees? I have had to endure the endless avenues of deception that seem to be common practice in deflecting responsibility in the banks wrongdoing. I am not even sure where to start, the list is as long Tolstoy’s War and peace has pages, or the last two years of my life (this started in April 2017). So I think a few characteristic excerpts will give you a fine idea… 


key: chroma:document
string_value:
Applied for auto loan 2 months ago, nobody called me and every time I call they apology and said, "Will update you sir," and again no call back and every time please upload documents and different issues, Really worst customer service ever I had.


key: chroma:document
string_value:
Brandon ** Wed, Jun 27, 2018, 10:13 PM to takeittoakin. Hello, Have you ever lost your credit card and feared for your financial future? This is not your typical story about credit card fraud. Let’s start the story at the Houston Police Head Quarters in downtown Houston. This experience started with the routine metal detector and waiting time that you might experience in any government building. Initially, I went to file a police report for a current fraud case with Bank of America, but after the procedural forms and Police Report I wanted more.


key: chroma:document
string_value:
This bank was unable to help when we really needed their support. My husband & me paid $560.99 using BOC credit card to one of the most fraudulent online ticketing agency for a rental car hoping to use during our last vacation abroad, but we could not get the service at all. The ticketing company denied to back our money even though we did not use the service. Then we asked help from the bank. For the first time, they easily resolve in favor to this fraudulent online company. We again requested & gave the all evidences & communication records that we had about this transaction to reopen.


key: chroma:document
string_value:
Getting run around In circles by customer service is a normal thing. They will all tell you different policies and none of them are consistent with each other. They will randomly hold funds and make you wait days to receive them. I waited days for funds to cover the fraud on my account. (3rd time) And new fees after 10 years, and hours on hold with customer service, I’m done.


key: chroma:document
string_value:
On 11/29/19 I noticed a charge on my account which I didn't authorize. Immediately called the Fraud Department cancelled the debit card and did reissue new card. But when asking about the refund of monies plus the overdraft charge I ended up getting several answers and no 2 answers are the same. SO unprofessional. Was told charge will fall off then no it was posted now who knows. As of 12/3 still don't have the monies back in my account. I have never had such horrible customer service and return of funds. As I am typing this I am on hold which I have been for 20 minutes  VERY UNPROFESSIONAL AND CUSTOMER SERVICE!!


key: chroma:document
string_value:
Hi! I had the worst experience with BOA today. In fact it reduced me to tears of frustration. I deposited a money order of $650 on 11/28/19 at their ATM location. They put a hold on the funds until 12/10/2019. That is 12 days!!! I was down to $7 in my account. I was worried I would go into negative balance and then get charged overdraft fees. So, I called their customer service number, explaining my situation. I was on the phone for 2 and a 1/2 hours, pleading with them. Nobody would help me. I couldnt believe it. It wasnt as if I was asking for a loan. I am asking for money I deposited. A MONEY ORDER is equal to CASH, you dumbos. A manager called "Young" was very condescending. She said they would Give me $200 which had to be withdrawn before 12 midnight!!!! ID ** is the manager's I.D., or so she said. I've never heard of such nonsense. Needless to say, I will never bank with them again.


key: chroma:document
string_value:
/cannot resolve an issue online with BOA? Try to call their customer service! Plan on having no one coming to your aid. Listen to repetitious auto messages etc etc., Same thing time and time again. Nobody want to talk to you. Want to send an email Regarding your account? Forget it, no chat line either. Only way to resolve issues is to cxl the c/c's! Put the phone down 90 minutes now, still nobody home! They have a feedback page with client relations woman in charge, what a joke!


key: chroma:document
string_value:
This bank's interest rate is well above the national average. I experienced an uninitiated increase in my credit line and at a time when I transferred some of my balance to save interest, my credit line was reduced drastically, adversely affecting my credit standing. I also did not receive a complete credit agreement and was unaware of many of their policies.


key: chroma:document
string_value:
This is the worst bank and worst customer service available. I filed a fraud charge on my account and they acted like they were trying to help. Without notification they denied the claim and assessed $315 in charges for themselves on my account. Was told when I called that she could not explain the additional charges and to look in my message center. Still no explanation for the additional charges. Changing back to Chase Bank. Looking at the fees since 2014 I am astonished and should have paid more attention sooner. This should be illegal.


key: chroma:document
string_value:
Services were absolutely terrible. I was sent in circles for 3 hours by your customer support having to recall back because I was transferred to offices that were closed. Then when I finally was able to reach the right person THREE DAYS LATER she said she would take care of my problem and waive my returned check fee (Since I had no idea this had even happened and it was a mix up at my bank) and unlock my bill pay. 


key: chroma:document
string_value:
On 10/14, I mailed a Bank of America (BOA) check in the amount of $1200 to the address below: Internal Revenue Service, Kansas City, MO 64999-0202. After receiving a letter from the IRS on 11/2 that the check was not received, I logged into my BOA account to check the status of check #**. In reviewing the check, I noticed that it was cashed by a Merchant LL2 at a UMB bank. I immediately called Bank of America fraud and initiated a claim.


key: chroma:document
string_value:
BOA at 25260 N Lake Pleasant Pkwy, Peoria, AZ 85383. This is absolutely the worst bank ever. The manager ** is a complete tool. Unhelpful, more interested in eating or talking on the phone to do her job. I mean what does she do besides stand there and look stupid. Only one young lady helping people. The other banker just sits in his office on his phone. I can't believe Bank of America would be ran in such a horrible way. Waited 20 minutes to get help. I would not recommend this bank to anyone. Definitely looking into moving my accounts.


key: chroma:document
string_value:
It was easy to tolerate the changes in this business account. Hundreds of thousands of dollars deposited over the years in my business account. Ten or more years they took away drive through, then business teller. But this month, 1 business day hold? Not going to happen. My wife and I were tired of standing in line for up to 1/2 hour when only 1 teller was in our branch to take deposits. Bank of America is the worst bank I have ever banked with. I got a letter from the BOA President once. And credit for a stupid account mistake YOU made. I'm gone. But my social media truth will last for years. Don't open a business account with this bank. They don't understand business at all.


key: chroma:document
string_value:
They probably have the worst customer service here. The managers are incompetent and rude, and the employees they hire are pretty much the same. The quality of customers they cater to tend to be ** so the staff mirrors that. Never going back here again. Plus it's outdated and the service is really slow and awful.


key: chroma:document
string_value:
I had experienced a double draft in my account to which overdrew my account. This was not my fault. I had the money in the account and for some reason, probably to get more money out of me by overdrafting my account, they declined the first transaction and it didn't show in my bank account for about 30 minutes. I checked to make sure it didn't go through so I could try to do the transaction again. Oh boy, did it go through, twice and I called Bank of America right away. One of the representatives that I spoke with said they weren't able to do anything until Monday. Okay, fine I can survive a weekend. This started on 11/15. I wait until Monday 11/18, still nothing. Okay, maybe it's just delayed from the weekend. Called on Tuesday 11/19, said it would be in my account Wednesday. Still nothing.


key: chroma:document
string_value:
I couldn't cash an $8.00 check because it was made out to my nickname and my license has my birth name. OMG, I have a bit more than $8.00 in my account, not to mention that we have been long time customers. Can't stand the inflexibility of this bank. It has happened before. I can see why BOA has only 1 star, and that's probably too much.


key: chroma:document
string_value:
Have been with BOA for the last 14 years paid off my of 5k balance in full. No late payment history and they refuse to remove accrued interest charges of $28 for once. Never ever asked then any adjustments before. Will not use them again!


key: chroma:document
string_value:
** service and process. I haven't seen this kind of worse things happening on my account. Fraud transactions happen frequently and slow transaction influences my purchase multiple times. It Sucks. They said they are 24 hours service but I actually waited for 30 mins and no one response. What a liar!


key: chroma:document
string_value:
When I opened my BOA credit card, the system allowed me to select an auto-pay date, so I set it for the 15th of each month. Typical date for an autopay. My designated payment amount was deducted consistently, every month for 6 months. I didn't think I had anything to worry about, so I left the account alone. When I decided to look at my transactions one day, I noticed that I had been charged a $39 late fee ON THE EXACT SAME DAY AS MY SCHEDULED AUTOPAY. What? 


key: chroma:document
string_value:
Scammers in the first degree. Got a new car loan of 4.84 when it should have been 2.99 because of an 840 credit rating and 23 years of being a customer. Not only did I not get a good rate, they gave me the very worse rate and then admitted I should have had 2.99 but that they could not correct it even though I had not even made a payment yet. I am pulling out ALL my business and closing all credit and cards with them. They are criminal!


key: chroma:document
string_value:
Called BOA customer service was on a hold for an hour and a half to be treated like I was nobody. Then I make an appointment for the local branch and was called by the person I was to have an appointment with and was told that there was somebody that had an appointment prior to me that would take longer than necessary and could the issue be handled over the phone. I immediately called back and spoke with said person and asked if she could please hold for a moment as I had a customer in front of me (walked in after I was on the phone) and she said "just come in for your appointment, I have somebody waiting.


key: chroma:document
string_value:
Been on hold for over 90 minutes trying to get an answer as to why BOA continued to take auto payments for an account that was paid in full and had a zero balance. In addition they billed interest for a balance transfer to the wrong account, and seem to have bungled up my auto pay and are charging me returned check fees for auto payments that are set up (properly) to make payments from an account that is fully funded to make said payments. If there was a zero stars that is what I'd give them.


key: chroma:document
string_value:
Very careless telephone customer service. They are never there. Tried to get my lost credit card replaced. Swung me from option to option during the call, only to tell me they cant do anything about card replacement on a call. They also claim their Netbanking got many options including card replacement. But in reality, Nothing is functional on their netbanking as well. Shame on them, the bank that caused me the most inconvenience to date.


key: chroma:document
string_value:
I was lied to when I asked about when funds would be available if I deposited yesterday. I was told the funds would be available "tomorrow if deposited today". That was yesterday, 11/13. Today I am told the funds will not be released until 11/22. I could have cashed the check 1 block away and deposited cash if informed of the slightest chance of a hold. Now I am facing cancellation of my auto insurance, loss of utilities, nothing for any expenditures of any kind. Interest on title loan ($250 approx. 11/28). I could have gone 1 block to Wells Fargo cashed the check and deposited it into the bank if I wasn't lied to. The title loan was to cover expenses while refinance/debt consolidation is finished. I was told by the Bank Manager that all the teller is allowed to tell me is what is on her screen...I would have had more information from the ATM.


key: chroma:document
string_value:
I opened a checking account and deposited funds into it. A few days later I'm told my account was going to be closed and a check for the funds would be mailed to me. It's been two weeks since the checks was supposed to be mailed and I still have not received it. I called Bank of America and they tell me it was never mailed but transfered to another department for processing and they have no idea when I will get it. This bank is terrible, its associates have no idea what they're talking about, they lie to, give you the runaround. This is the worst experience I've ever had with a bank! I know bank of America isn't hurting for money to the point where they have to steal mine.


key: chroma:document
string_value:
Bank of America used to be great 'til they started hitting people with maintenance fees of 12 which to me is ridiculous and it's not right at all. How do they expect some to have a certain amount of money in there if they keep taking out 12 in maintenance fees. This is why they stink and I surely will be taking my business elsewhere.


key: chroma:document
string_value:
Updated on 12/05/2019: So I opened an account back in September. My husband and I were mailed debit cards he got his pin number I didn't. So I had to call customer service and request one because you apparently don't get to pick your own pin number... They said it would take 7-10 business days to get a pin number so with that being said my account was absolutely useless beings I couldn't even activate my card without a pin number so the account sat idle for a while. I finally get the pin number in the mail and I set up my mobile banking app and set up my direct deposit and I also got an insurance check in the mail for 1700 bucks. So instead of getting the check cashed at a bank I deposited it through the mobile app. Within 5 minutes of me depositing that check though the app my account was frozen and closed due to a security issue.


key: chroma:document
string_value:
This bank places completely unnecessary holds on financial transfers just so they can make money off the float. This is not only consumer unfriendly but also a total scam. I needed some funds transferred after many similar transactions over a 25 year period, and they placed a ridiculous 9 day hold on those funds so they could profit from what they would earn by holding the amount. Bank of America should be ashamed of its terrible practices under the fake umbrella of risk management.


key: chroma:document
string_value:
Bank of America and these RIDICULOUS policies are the problem. I deposited a money order on 11/05/2019 which was dated 10/31/2019 and it has already matured and it's verifiable. Why are the funds being held until 11/15/2019? Now, my account is in the negative because Bank of America has charged me monthly maintenance fees but are holding my money. As soon as this situation is cleared up I am DONE with Bank of America!!! Account Closed as of November 15th!!! Very Disgruntled


key: chroma:document
string_value:
I would give a zero but cant or any negative numbers. I made 3 deposits for a total of 1500 dollars. Checked my account, the bank took the 1500 and said I can't deposit my wifes or 2 yo sons ssdi check in my account. Problem is I've been depositing these checks for the last 4 years the same either ATM or Mobile banking. Never ever ever an issue until today Nov 5 2019. They wont give me my money back nor will they give me the original check. They tell me to have a new check issued. Problem is You cant re issue a Government check that has been cashed. They are thieves and have stole money from me and now I am overdrawn by 600.00. Dont ever bank there.


key: chroma:document
string_value:
Recently I had to wait one year to get a refund on a check fraud for a stolen check on my account and I had to micromanage the process continually because they kept losing my information. Now I did not get a refund to my checking account for a store return and I cannot talk to a live person to figure out what went wrong.  Bells and whistles are fun for bank services but God help you if you have a problem and need to talk to a live person without a one hour long wait. 2 strikes and you are out. Goodbye Bank of America.


key: chroma:document
string_value:
By phone they are great but in the bank specially in Kearny NJ they are absolutely disrespectful I can’t go there. I was with my children so my option was to be quiet and never come back. My husband and I when we need to do something with the bank we use a customer service by phone, only use the Atm there, and never talk to them again in my life.


key: chroma:document
string_value:
I am so disappointed by your customer service. I called to get a statement, they sent over the wrong one. I had to called and be one the phone for 1 hour to clear up the wrong statement they sent. The call got disconnected and the representative didn't even have the decency to call me back to finish clearing things up! Called the next day, they gave me the option to mail or fax the statements again. I asked for it to be FEDEX, the customer representative had the audacity to say they can not because it would cost Bank of America money! Bank of America sent the wrong thing. Instead of apologizing for the mistake and making things right with the customer, they care more about making money. Very very disappointment. I will be looking into switching banks.


key: chroma:document
string_value:
If I could give this bank a zero rating star, I would. I pay the yearly fees for the Bank of America Alaska Airline credit card and they had a promotion to transfer balance for zero interest for 1 year and I took advantage of the promotion. However, I started getting charges for the interest anyway even though I have been paying above my monthly payment. The reason was because I have been making new purchases on my card and even though I made more on my monthly payment, the bank is still going to charge me interest anyway. WTF!! If you like to pay interest then go with Bank of America otherwise there's plenty of other banks that you could get your credit card from and pay no interest with their promotion. HORRIBLE CUSTOMER SERVICE and WILL CHARGE YOU AN ARM AND LEG for their interest.


key: chroma:document
string_value:
Prepare to waste your time with this bank. First of all, it took forever to set up automatic payments for my Bank of America credit card. I had to set up an appointment with an advisor at the bank, go there and fill out a form to set them up. The advisor then sent the form to set up the automatic payments and it took a whole month to set them up.


key: chroma:document
string_value:
I retired in San Miguel Mexico so Bank of America closed my debit card. I paid $15 for a new card but never received it or heard from them again! So now I'm stuck in Mexico with no way to access my money! They are incompetent and don't care about people!


key: chroma:document
string_value:
Over a weekend, I opened a new account online with BOA with a $300 promo special. The following Monday I go into the bank and am told that we need to open a new account and transfer the deposit and promo over. I was at the bank for 4 hours. 3 months later, I go into the branch to inquire about the $300 promo and am then told that they cannot pay and have to put in an escalation. So, I spend 3 hours in the bank as we put in an escalation.


key: chroma:document
string_value:
Deposited a check for $15,000 (my sister's check) on the 15th of mo. in ATM. Found out they put a hold until 24th of month. I called to complain. I have put checks from that account in my account before. BofA suggested that she stop payment and I get cash from her bank and deposit. When she called her bank the funds had been withdrawn on the 15th, same day that I deposited. I called back to let them know that and still they said the hold would stay. Clearly a 43-year customer means absolutely nothing to B of A. They could have cared less. Time to finally cut the ties.


key: chroma:document
string_value:
They force you to pay fees of $12/mo if you don't do direct deposit or have $1500 in checking. I was forced to get a BOFA account to pay off a credit card that kept rejecting my credit union. Also, they keep rejecting me for credit cards despite an excellent credit rating. One time I told this dumb woman they had on the phone I had $60,000 in investments and no income at the time and she didn't get it. Avoid them. Go with Chase or Citibank.


key: chroma:document
string_value:
Bank of America is holding a check I deposited at a Bank of America ATM for seven business days despite the fact that the payor is a known and credit worthy payor and I am a multi decade customer in good standing. I spent 25 minutes on the phone with a supervisor pleading my case because I have checks drawn against this deposit and still the bank is withholding the entire amount of the check. Apparently the law requires at least $2,000 be credited if the payor bank is a local bank which it is. Basically B of A is using scare tactic of money laundering risk as an excuse to earn extra fees by holding on to customers' funds. Another way for the bank to profit from the float on their customers' accounts and forcing customers to use overdraft or draw on HELOCs. This is so unethical. I am going to look for another bank.


key: chroma:document
string_value:
Military Rd. Branch Niagara Falls NY. The bank manager is rude, disrespectful, and lacks the knowledge and people skills necessary to do her job. When you have to sit and refuse to leave in order to solve a problem, and only after the cops arrive it gets solved....HOUSTON WE HAVE A PROBLEM! 'Nuff said. Joseph


key: chroma:document
string_value:
The "regulatory specialist" contacted me but I have left over six messages and no one returns my call! I am angry and frustrated that they do not follow through with their customers. There is no one place to write, as I finally decided to do, so hopefully corporate headquarters will do something!


key: chroma:document
string_value:
I’ve been banking with Bank of America for over three years. 75% of my work over the past three years has been with a large manufacturing company that is less than a mile from my local Bank of America. I am a general contractor who works for this local company on a regular basis. Bank of America has put checks from them on hold two weeks in a row and has done this often, averaging once a month over a three-year period. They tell me It is because the checks are more than $5000. Most all of my checks that I deposit are more than $5000, so why should I bank here? There is no reason to put a hold on checks that they know from the history of my account (and the fact that it is a huge corporation) that it has plenty of money. Now is the time for me to change banks. With the high technology that we have in this world, they should know if a check is good or not and not put a check on hold for no good reason.


key: chroma:document
string_value:
I made my first late payment with BoA, which happened to be one day late. They refuse to work with me even though I've had a long history of on-time payments. Congratulations, you've lost a customer. Enjoy my $25 late fee because that will be the last you ever see from me.


key: chroma:document
string_value:
This is the most unprofessional, unreliable service I have ever seen. Don't count on BoA to uphold any agreement that they sign, they will inevitably ** you. And definitely don't count on their "customer service" being any help at all as they won't even listen to your complaint, they will simply parrot back the ** script they have in front of them while constantly interrupting you. Rude, incompetent, and a mystery how they maintain any accreditation whatsoever.


key: chroma:document
string_value:
Their customer service system sucks - Their system sucks because you have to talk to a different person every time you call and reiterate your problem over and over again. They do not understand how big of an inconvenience this is for customers like myself who have to deal with the same problem for two months. They denied my claim 3 times because they cannot figure out which claim it is categorized as and how needs to be filled out. They also deny your claim even if you have provided the information they asked for. They do not get back to you in a timely manner. 


key: chroma:document
string_value:
I wanted to be safe. I had a small casino win (1575). The Horseshoe ask if I wanted cash or a check. I said check just in case I was robbed on the way home. I got up, went to the bank Saturday morning (inside). I spoke with the Branch Manager. "Oh sure. We will give you 500 dollars counter credit this morning." I said, "are you sure." "Yes, of course". "The rest will probably clear on Tuesday after 5 pm. Guess what!!! I checked my account Tuesday morning -491. I have never in my life had a negative balance. I am done. So done. Liars. I ask them before I deposited this check whether or not it would clear. Is it a deposit hold on the check until 10/17. Mind you I deposited this check on Saturday October 5.


key: chroma:document
string_value:
Computer upgrades are supposed to be seamless to the customer. At BOA, they seem to advocate the opposite. My current problem is the inability to schedule regular transfers -- between accounts as well as to outside parties. These have been routinely rejected over the past few weeks without explanation. Also personnel at the branch banks are NOT given the authority to help with these problems. Reaching an online associate is its own frustration costing much time as well as aggravation. I am called a Premium Platinum something, something customer but I am treated in a way my own business would never treat any customer. Perhaps BOA has grown "too large to succeed" to twist a phrase. In any case, I am getting very close to taking my business elsewhere after 15 years with the bank. This is only the latest installment of an ongoing saga -- structural incompetence or lack of care?


key: chroma:document
string_value:
My wife and I have been a Bank of America customers for over forty years. We have banked at the same location in my town in the San Francisco Bay area the entire time. We will close our account as soon as we make arrangements for payroll deposits and recurring automated payments. My wife and I are recently retired from over forty years as educators in our area. We do not have complicated financial dealings and have only our credit union account as our other banking institution.


key: chroma:document
string_value:
We were entangled in a mess whereby Bank of America enrolled us in a program at reduced payments and reduced interest rate. We paid the proper amounts due but were subsequently told that we were not enrolled in such a program and the bank charged us late fees. The original enrollment associate was supposed to have a read a disclosure stating that we would have to wait for a letter of approval. A subsequent associate informed us that the enrollment associate "never actually did anything to move the process forward but just left the paperwork dangling, with nothing done."


key: chroma:document
string_value:
Our company has been in existence for 4 years now. We recently received a payment of $12,500 from our customer using Bank of America Merchant services. This was our 2nd transaction through BOA merchant. The first transaction took place earlier that week. We have never to this day had a charged back transaction from a client to this day. Bank of America held the payment HOWEVER charged us the processing fee for the payment! It's been 12 weeks and they are still holding the funds. There has been no charge backs no this payment or any other payments. 


key: chroma:document
string_value:
Since our first month banking with this company, we have had nothing but issues with them. Fees we were never told about are being removed monthly from our account(s). We signed up for overdraft protection, that they offered, but they didn't tell us or let us sign up for the REAL overdraft protection. They only signed us up to have money removed from our savings account if our checking went over. Overdraft protection should come standard across the board as a courtesy, and you should have to opt into allowing overdrafts. The standard at this company is the opposite, their goal is to allow everyone to overdraft as quickly as possible, so the company can turn profits and take your money. They are a for profit organization that could care less about you, the customer, or your money. This is the reason you have to pay them if your account does not have enough money in it monthly. 


key: chroma:document
string_value:
I am SO OVER this bank and its deplorable "security". I use that word for lack of another printable one. My husband and I have been "preferred" customers for years and they only thing preferred about this bank is that we receive letters advising us to cancel our existing visa due to their hacking this bank has been on the receiving end for years. You would think that a bank that has been conducting business for so many years would have a decent, or at least a 20th century security system. 10 years ago I began receiving "scam" mail from BOA on their letterhead that was asking for personal info. When I reported this to BOA, they never responded via mail or a personal phone call that they had received these scams. Now, today, yet another letter from them advising us of the possibility of a "hacking." As of today I am done with BOA and all of their weak security and protection of their customers.


key: chroma:document
string_value:
I called into the customer service line to ask some questions about a deposit I made. The first representative I spoke to did not speak very clearly and was mumbling. After I asked a few question, his only response was that he was not sure and then proceeded to ask if there was anything else he could help me with. I asked to speak to the supervisor, who from the moment they got on the phone, was extremely hostile. She was very rude and told me multiple times that my knowledge and understanding of the topic was incorrect and continuously asked me where was I getting the information. When I told her the information came from their website and banking terms & conditions, she told me I was lying and that I clearly could not read properly. This was the most unprofessional experience I have ever had at a bank and it is a shameful representation of this company. 


key: chroma:document
string_value:
We closed our business checking account at which time we were not notified that the business credit card would also be closed by BOA. Upon viewing the account online as that is the only way to see the balance, we noticed there were Un-Spent Cash rewards (never expired). Trying to redeem them online was futile, so I called only to be told that there is nothing they can do because the account was closed. I asked for a credit to be issued to the card - sorry no can do. So basically they have stolen a couple hundred from us using the card at their recommended partners/vendors. Once a card is closed by either BOA or the consumer the cash rewards should automatically be applied to the balance of the card or checked issued to consumer for the balance unused cash rewards. M. **


key: chroma:document
string_value:
After over 3 decades as a Bank of America preferred client, I've gotten so disgusted that I'm closing all of my BofA accounts. Service has been on the decline for years. New rules are added that are anti-consumer. They recently put a 10 business day hold on a $20k federal gov check -- making $0 available immediately! BofA earns interest for 10 days on a check that cleared in seconds. Shameful. Bill pay sent out checks that arrived late. No accountability and lots of finger pointing. So after all these years BYE BYE BofA!


key: chroma:document
string_value:
They are worst bank! They didn't give my bonus points even after I met criteria. It was useless following up with them as they are good making EXCUSES! Go to some other bank for better Customer service!


key: chroma:document
string_value:
For several months my account was charged without me noticing. When I brought it up to them they said it was a mistake and would refund the money taken. Then they said they could only refund the past few charges by policy. They weren't supposed to be taking the money in the first place, and would only give some of it back because their "policy" apparently makes it okay to steal money if you don't notice immediately.


key: chroma:document
string_value:
This is by far the worst credit card company I’ve had the bad luck of applying for. This company will stick you with fees every chance they get!!! I feel they are not a trustworthy company. I use the payment app to pay on the due date but they have this “trick” where you get tagged with a late fee if it is not sent in by 10 pm on the due date. I live in central time and made my payment at 11 pm and it was considered late; Mind you it was still on time where I am at. What kind of freakin gimmick is that? Customer service sucks the worst. I literally was waiting for someone to answer my call to ask about that late payment fee and guess what...47 minutes waiting for an agent to answer and nothing!! BOA you can kiss my butt. I paid off my balance and closed this account down. This is a crappy company every which way you look at it.


key: chroma:document
string_value:
So I deposited check for $4500 come to find out someone had basically stole my money via the Internet. I open up a claim with Bank of America and they denied the claim saying that I was responsible even though they originally told me that the withdrawals were coming from New Jersey then it was North Carolina. Nevertheless they were not here on the West Coast and they refused to give me my money back. This bank is ghetto and are thieves. Something needs to be done as they should not be allowed to just steal people's money like this.


key: chroma:document
string_value:
Called in about an overdraft (That I had for less than 24 hours) that I tried to take care of by Zelle money from another account to my Bank of America account. I was still charged the 35 dollar overdraft fee. I called in to see what could be done since I tried to take care of the amount right away. (Keep in mind all less than 24 hours) I over-drafted by 15 dollars and charged 35 dollars overdraft fee. I was told there wasn’t nothing they could do unless it was a charge that I didn’t authorize. It was an OnStar Subscription trial that ended. 


key: chroma:document
string_value:
Today, September 19, 2019 I had an appointment which I made online with BoA's office at 24211 Paseo De Valencia in Laguna Hills, Ca. I arrived on time and had my appointment form with me. I was approached by ALEX who wanted to know who my appointment was with. I didn't know. He "grilled" me on what my business was about and stood very close to me. He was not customer service. On the contrary, he was surly, defensive, and full of his self-importance. I asked to speak with the manager. No customer training here. I asked for Alex's last name so that I could contact CUSTOMER CARE. Nope - Alex didn't feel comfortable giving me his card - this is a business that solicits customers.


key: chroma:document
string_value:
All I can say is that's too bad that B of A makes you feel like you're at the circus. They pass the ball from one to another and contradict themselves even though they're being recorded. If you like headaches then this is your bank??? I paid balance off and put my cards to sleep, not making any money on me no more...


key: chroma:document
string_value:
I have been with Bank of America since they took over Standard Federal/Lasalle---so 25 years or so. I had a 23% interest rate credit card from 2013 until last week. Don't remember what my credit line started at, but it's now $13,500. I carry a high balance $8,300 - but I have NEVER made a late payment. Additionally I have a checking and savings account. My checking is tied to my savings account for overdraft protection. While admittedly a little sloppy over the years, I didn't think too much about overdrawing my checking account from time to time--though it was always inadvertent. I figured that's what it was for AND BofA made $12 off of everyone of those transactions----which might happen every 2-3 months or so. Nothing major---$15 here or there.


key: chroma:document
string_value:
I have been with BOA sine they took over Washington Mutual Bank some 20 years now. Money was sent to my account by accident using the Zelle App. The money was to go to my credit card account with another bank. The person who sent the money thought it went to the bank I requested. I contacted the person who sent the money & was told they sent it to the account I requested the money to be sent. After not seeing the money, a call was made to my credit card. I was told by the card company to contact the person who sent the money or Zelle which the person did. The person was told it was sent to my BOA account.


key: chroma:document
string_value:
Dealing with Boa FRUSTRATING! Made a deposit. A hold was place on it for 11 days, the written reason was “specific reason” the check may be returned. Receive stories, told “specific reason” was not on receipt that I received. Have been told fraudulent and stop payment checks are processed through the Federal Reserve Bank. Really where is the fraud between company to company transaction deposited. Told to call client and tell them no more services be performed until the bank's expiration date of hold has passed.


key: chroma:document
string_value:
Several months back my mother and I decided it was time for a Durable Power of Attorney. My mother has Alzheimer's and she is in a confused state 98% of time. I live in a 1964 mobile home and mom has come here to live. It's not as nice as her homes have been. So I have spent a lot to make mom comfortable and feel secure, yet keep her safe from wandering. I am unemployed as mom needs someone with her 24/7. About 2 weeks ago BofA put a hold on mom's money accusing of not having moms best interest. I can account for almost all of the money, in the meantime our bills are all bouncing. We have little food, no gas in the car and the worst our power has been shut off in triple degree hot weather. And BofA has mom's best interest in mind....NOT!


key: chroma:document
string_value:
Called from New York to try and resolve a simple issue related to my credit card. I was transferred 3 times (talked to 4 agents total). Each time, I had to wait about 5 minutes for the next agent to pick up, reconfirm all of my information, and re-explain the issue. The first three agents were polite but unhelpful/not qualified to help. The last agent was rude in addition to being unhelpful. I hanged up after 45 minutes on the phone, with my issue still unresolved. Will go to an actual BofA location to speak to someone face-to-face. What a lost of time... This is as bad as customer service gets.


key: chroma:document
string_value:
I opened a checking and savings account online with BOA. Got immediately approved, set up my account, downloaded the app, and deposited money. I received my debit card in the mail and a day later received a letter stating they closed my accounts. I called and they had no real explanation as to why they closed my account. I guess they don't want any new customers. I certainly will never be one.


key: chroma:document
string_value:
I have banked with BofA for several years. My account was recently locked by Joseph ** in the Fraud Dept. He locked my account this past Monday and I have been unable to pay my property taxes which are due on Friday. I have also been unable to get cash or go into my account in order to begin moving my "bill pays" to another bank. I have been more than courteous in trying to resolve this both in person at my branch and with Joseph via phone. I spoke with Scorpio at the 800 number provided on my account yesterday when I tried to access my information online. Joe finally returned my call as I was speaking with Scorpio. Joe instructed me that I needed to go to my branch when they open today which I will before he shuts my account down.


key: chroma:document
string_value:
Ok, I am away from the country. My check gets placed on a 10 day hold. They have me a $100 emergency credit until the check clears. NO the $100 gets deducted ASAP the following day and still check still on hold. Called 3 different times explaining the situation in a foreign country, a representative states, "We did put a travel flag on your account." So, you know I am away in the country still do not release my funds and say there's no history of me depositing any check from my current employer. How you tend to help people when you hold their money for your benefit. I find this bank so displeasing. I do not understand how they manage to keep their clients.


key: chroma:document
string_value:
After waiting 10 minutes to be answered, the BOA rep was as unhelpful as possible. I deposited cash in a new account in August, and it took 3 weeks to receive an ATM card to be able to access the funds. BOA blamed it on the weather. The credit card that was applied for at the same time is still nowhere to be found, and BOA rep couldn't tell me the status... It wasn't her department.


key: chroma:document
string_value:
I have been a business customer for 22 years. I deposited a cashier's check for $50K for a car I sold. The person buying it and I both didn't want any problems so we went and got a cashier's check thinking it would help. BOA decided they needed to put a hold on on for 10 days. I spent 3 hours between yesterday and today trying to make some sense of why they needed to hold it. The bank employee even called the issuing bank and they said it was good and it was already cleared. My bank says they haven't heard from them and this is why they put a hold on it. 


key: chroma:document
string_value:
Please do not bank with BOA. They like to rip off hard working people. Their fees are way too high. My account is currently negative and one of my auto draft payments of $7 hit my account and I was charged $35 dollars overdraft fee. Which don't make any sense because that's a high price to pay for a little amount. They said "well you should have made sure that you had enough in your account to cover it." Well jeez I'm not perfect. We all make mistakes, plus I'm not rich like everyone else, and I'm not going off spending my money like there's no tomorrow. Had to make sure my bills are covered. I forgot!


key: chroma:document
string_value:
I am very unhappy with BoA's approach to cash cashier's checks which are considered according to Regulation CC (Reg CC) of the Federal Reserve, cashier's checks are recognized as "guaranteed funds" and amounts under $5,000 are not subject to deposit hold, except in the case of new accounts which is not me. Well, BoA is clearly not following this regulation. Actually, according to this, BoA is holding funds without a reason. I think this is the end of my relationship with a bank institution that does not care about its clients....Moreover, this check is deposited in my account every month, they could not give me a reason for the hold....


key: chroma:document
string_value:
I have been with Bank of America for 10 years. I have had bank charges in the past for overdraft fees and I understood why it happened. I was shocked by a bank charge of 35.00 for a cover of 1.26. I still don't understand it. I called the bank 800 number to ask why. This guy was pleasant. Told me that my account was low when a check came through. The amount was 1.26. The bank charged me for paying that. I was so upset. When I look into my account it does not show any negative transaction. It just show the charge of 35.00. 


key: chroma:document
string_value:
You will wait Looong to get a Representative and at the end, they will NOT help you. Just say, "Sorry oh sorry, but I can not help you for that." They don't know that you are a human person. If you don't have an account DO NOT OPEN ONE. If you have one I think to be on the safe side just close it.


key: chroma:document
string_value:
I was unable to access my account information on the mobile app or full site online. I called several times with no help. I made one last attempt to figure out what was going on as I was shocked no one returned calls or attempted in any way to contact me with any potential issues. I finally reached someone and they simply stated the Bank can close accounts anytime they wish. I used to respect Bank of America but with behavior like this I have reason to claim their unethical business behavior must be in some way based on bias. I still have received no correspondence or anything indicating account closure. This is just plan sad business practice and from such a large institution. If anyone deals with this Bank, I wish you luck. I will be taking my business to an institution that is customer friendly and will treat me with respect and equality and without prejudice.


key: chroma:document
string_value:
BAS has announced they are discontinuing ShopSafe. ShopSafe is one of the true differentiators that BAC has provided. ShopSafe is absolutely the best mechanism to avoid having your credit card number hacked/stolen and then dealing with all the ensuing hassles. I can shop online, with any vendor, and virtually zero risk of having to deal with my credit card number getting exposed. Do you hate the pesky auto-renewals when you sign up for something? ShopSafe easily deals with that by limiting how much and how long charges can be made. Sure, credit cards protect you from fraud, but you have to get a new card, deal with that all the places that you use your card, sometimes the hassle of proving you didn't make the charge, hassles with auto-renew, etc. Without ShopSafe, BAC is just another credit card with nothing special about it. Big mistake BAC - someone made a bad decision.


key: chroma:document
string_value:
I just recently deposited a check from my job which is a government job. When I checked my account the next day to see if it was cleared it stated that they had a hold on it for 6 days maybe 10. I called the company and spoke to Janet to see why they would hold it for so long. The check was less than 800. They said they hold checks up to 10 days. This is money I needed for medication and to feed my kids. They would not do anything for me just told me I had to wait the 10 days. 


key: chroma:document
string_value:
I have been a BofA customer for 21 years and every month for at least 15 years I have made a single check deposit of over $10,000 into my account from one of my accounts at another bank. And now when I deposit it into the ATM, I get an automatic response that it will be put on hold for at least a week because "check specific information indicates item may be returned". Not once in the 15 years has it ever been returned and the banking information hasn't changed for years so why is there now a hold? When I called my other bank, the funds are already gone, but yet BofA still won't release the hold. 


key: chroma:document
string_value:
Bank of America offers you the CLOVER terminal to accept all credit cards, what they don't tell you is two important things: 1- The commission they charge you is not fixed, it can go up to 5.9% in certain transactions.... 2- You can't cancel the service when you want - that should be a regular option and a pure decision of the customer - they grab you until a contract you never signed, terminating before their date will cost you $500. So, if you want to pay a monthly fee of $20, a commission they modify at their own criteria and live with it forever. THIS IS YOUR BANK.


key: chroma:document
string_value:
I have been a BofA Alaska Air customer for 26 years. Never missed a payment, always paid the annual fee. This year, a recurring charge switched to my account that I was unaware of. It was for $36. I missed the payment and they reduced my credit from $10,000 to $500. Absolutely unbelievable. I called many times but realized that people are not treated like people, but as a number on a page. After 26 years with 0 issues, I am parting ways with Bank of America over one missed $36 payment. Save yourself some pain. If you want to be treated like a person and not a number, go to your local credit union, or anywhere else. Just don't go to Bank of America.


key: chroma:document
string_value:
Updated on 09/24/2019: This is an update of my review of Bank of America, dated 09/06/2019. During the weekend of 09/07-09/08/2019 I sent random emails to different departments at Bank of America. The following Monday, someone from Bank of America called to ask if I had food or medicine, when she realized that I am a senior citizen, with multiple disabilities, and a Vietnam era veteran, she became HIGHLY concerned, after I told her my situation with Bank of America, she said that she would get back with me. Surprisingly got back with me after several hours. 


key: chroma:document
string_value:
I've been with BofA since 1989. Never had any issues with anything except for this, today, SHOPSAFE says “As of September 20, 2019 you won't be able to use the ShopSafe® service, including any saved virtual credit card numbers. If you have ShopSafe card numbers saved with online merchants, please update with your current credit or debit card information.” Now, SHOPSAFE no longer works....(Many of us, Bank Of America card users are about to field a waive of Card Frauds again), without ShopSafe Pseudo-Card Number to circumvent this. Was this intentional to STOP protecting BofA customers? Please help.


key: chroma:document
string_value:
I’ve been a credit card customer for about 20 years. Only 3 late payments in that time. Yesterday I paid the cards off entirely and this morning Bank of America closed the accounts. When I called customer service I was transferred to a credit analyst and was told that I no longer meet their desired customer profile and that they would not accept me as a customer anymore! On further questioning they stated that since I had paid off the account they would have no interest income from it and that made me undesirable.


key: chroma:document
string_value:
Leaving after 20+ Years Over their customer service. I've banked with them for 20 years and they're going to lose a loyal customer over a $25 fee. They make more $ off of my $ than I do and "there's nothing they can do" to resolve my issue. Done.


key: chroma:document
string_value:
Worst customer service experience from Albuquerque location. Since we are a business we often receive cashier's checks for high dollar amounts from customer's banks in customer and our business names. Both parties then sign the back of check and we deposit it. In this particular case the amount was credited and then deducted without any clarification. Upon contacting business customer service I was told since the check was made out to customer and our business name it can't be deposited, and that the check has been shredded. And I need to get a new check from customer.


key: chroma:document
string_value:
Bank of America is a joke and long overdue for going out of business. Every single time I’ve called in the last 5 years as a business customer I’ve had to wait no less than 30 minutes. They make mistakes often, they are unfriendly, they’ve dropped my calls on several occasions, etc. This oligopoly needs to go. Yuck.


key: chroma:document
string_value:
I have been a loyal credit card customer of BofA for many years, always paying my card off monthly, fully, and on time. Recently, BofA issued me a new card. Statements on this card went to my spam box. I was never able to see one, nor could I navigate the BofA website well enough to set the card up on automatic payments. Two months of my not paying a bill that amounted to $60.00, because I never saw the bill, caused BofA to drop the card I have paid, according to their records, over $50,000 on -- and to lower the amount of credit available on the new card, the one I had not paid, to $500. Adding insult to injury, BofA caused my near perfect credit rating to drop by almost 150 points. 


key: chroma:document
string_value:
I'm a customer of Bank of America for 20 years. I got low rate check and didn't realized that I can't deposit to my account. Instead of 0% rate I ended up %23 in addition to transaction fees. The font was so small in comparison 0% Apr till 8/20. I called customer service and got nothing. Being a loyal customer worth nothing when it comes to Bank of America. DO NOT DEAL WITH THIS BANK. There are fraud! Diana **.


key: chroma:document
string_value:
In the 26+ years of doing business with Bank of America I have never bounced a check or been late on a payment and I am a Platinum level client. This should make me the ideal, responsible, trustworthy client. On August 23, 2019 I deposited a $20,000 check from Logix Bank into my business account. I had been transferring money into that same Logix account for months for business, however that was the first check I had received from the same account. I asked when the funds would be available and after checking with the manager, the teller told me the funds would be available the next day. They were not. 


key: chroma:document
string_value:
Incident Description. Hi, I am here to report fraud activities on my credit card last month from Jul 10th to Aug 11 of 2019. I had carried my credit card with me for the whole duration. During this time starting from July 12th to July 31st, I had noticed some transactions on my credit card. The card had been swiped in multiple places like Oakridge Mall, Taco bell, MCD, Starbucks all over Oakland, Santa Clara, San Jose. I couldn't disable the card online. So I had called Bank of America and had them disable card. They had disputed my charges as well.


key: chroma:document
string_value:
I have been with Bank of America for a few years now. This bank does not care about their clients, they must have too many because their customer service is ready to close your account in a blink of an eye. They are always bouncing you around, department to department, next thing you know you're on the phone for an hour, really!!!! Come on.... that sucks. Poor service. They closed my account and deleted all my reward point that I had for Spirit Airlines, just like that... Never again, and I will make sure I will pass the word about them, to friends and social media!!!!


key: chroma:document
string_value:
I called Bank of America on August 27th and ask one of the reps if they could have mercy and credit the $12 transfer to cover small debit of $2 from my business checking account. The rep emphatically stated that the charge was valid. I mentioned that I was able to cure the overdraft on my own so I would appreciate the refund. The rep emphasized the charge was valid. In order to avoid any additional fees, I asked the rep to close the business savings and the additional business checking account. I expected the rep to say “sorry to see you go” but there was no comment and the rep preceded to close the accounts. Later that evening, I noticed a debit hold on my savings account for $2,072.73. I had mentioned to the rep earlier that I was experiencing financial hardship. I discovered that Bank of America garnished my savings to satisfy a balance remaining on an auto loan as a result of a total loss.


key: chroma:document
string_value:
Bank of America sucks! They doubled billed my online payment. Which caused my checking account to overdraft. I spent an hour-and-a-half on the phone trying to get this resolved. Then they told me I had to call back the next day because the charges were pending and they had to wait for them to clear. I just spent 50 minutes on the phone now that they're cleared. Now, they tell me that I have to wait three days since they were pulled from a different bank and they have to wait for them to clear with that bank. In the meantime, I'm overdrawn $4,000. And... Once they do process it three days from now, it takes another two days for the money to get back into my account. I got switched around to seven different departments. Their customer service absolutely sucks and none of them have any idea what they're doing. I have a $20,000 line of credit and I'm in the process of canceling this credit card.


key: chroma:document
string_value:
Horrible exp with BOA. First bank to do hard enquiry for credit line increase.... Don't even update customer...please check your score regularly if you own BOA accounts. Will be switching to other bank soon.


key: chroma:document
string_value:
When I opened BOFA account, it was promised "next business day deposited checks availability" and now manager saying ONLY direct deposits are safe from using by BOFA practice of regular hold for 10 days. They are holding 2nd my check in month and paralyzed my vitally important payments as bills and rent and even daily food. A week ago Mrs. Holly **, Chief Client Care Executive of BOFA sent me invitation "to participate in discussion how to improve the BOFA " - so I am answering now: obviously, BOFA simply needs to act according to law, and not distract the daily living needs of costumers. I promise to not deposit my checks at BOFA, I promise to close my account, but still need the have my deposited money back before to quit BOFA and to open account in any other bank.


key: chroma:document
string_value:
I have been with BofA for 27 years... Their service has finally forced me to leave. I had a fraudulent charge from “Life Alert” with whom I never signed a contract and cancelled everything the same day. Life Alert confirmed with me that their $198 in fees would be fully refunded no problem at all. BofA started the dispute process. 1 month after everything was returned undamaged Life Alert confirmed all money would now be refunded. Yesterday, 8/23/19, BofA recharged me the $198!!! When I called to ask why I was told that their investigation found in favor of Life Alert! How is that possible... They told me they couldn’t help me until Monday. I told them, "That’s fine, Monday morning I will go to my bank and close all my accounts!" BofA stinks!!! Use Chase or Citibank or anyone else!


key: chroma:document
string_value:
I applied for a loan through LendingTree. The next day I got a call from a scammer that had my bank account information and was asking for my online password to BOA. (Thanks LendingTree) I hung up on them and called BOA to tell them about it. In hopes to get ahead of anything fraudulent happening. Their response was to close my account and tell me I'm not allowed to bank there anymore. Ever. Thanks for the help BOA.


key: chroma:document
string_value:
First of all, I never write reviews for anything. I'm only taking the time to write this because I have never been SO dissatisfied with a bank or any business for that matter. One of my jobs decided to pay me using a Bank of America debit card, instead of just letting me set up direct deposit. First of all, if you have ANY problems whatsoever, it is almost IMPOSSIBLE to get help. You have to go through a bunch of automatic responses over the phone before you even talk to a real person. Once you finally reach a real person, they hardly understand English and after talking to about five different people over a span of a few weeks, NOBODY COULD HELP ME.


key: chroma:document
string_value:
In 9 days I will be closing my accounts with BOA. My car insurance was due to come out, so I went to the ATM deposited 160 in case and 275 check. NEVER HAS A CHECK HAD A HOLD ON IT. Last night they put a 10 day hold on my check, then returned my car insurance payment and charged me 35.00 and I can't even pay my car insurance because of the 10 day hold. This is the last straw. I HATE BANK OF AMERICA. WORST BANK EVER!


key: chroma:document
string_value:
The worst bank. I had been using from 3 years and they keep on hold the transactions for no reason and the customer service is very rude. The response that we get when we call to customer care is so stupid. I don't recommended this bank. They kept my checks for hold for 1 week and when I asked they said this was deposit agreement and they don't say all these when we open an account.


key: chroma:document
string_value:
It’s unbelievable to me that banks rob you of your money but hey what’s that in 2019? After all, with all the madness going on in the world, it makes perfect sense that banks are the very people stealing your money. So after four months of going back and forth with Bank of America, the verdict is my claim was denied after providing proof, after proof that I was in fact, scammed and what we had was a solid case of fraud. Of course, they just crossed their arms and apologized incessantly, that they “understood” my frustration. Thanks a lot Bank of America, you done it again.


key: chroma:document
string_value:
I have a joint account with Merrill Lynch and Bank of America. I received a bogus fee on my account, and called to resolve it. They said a payment of over $450 was late, so I paid it directly on the phone. Just now, reviewing that transaction from a month ago, I see that my payment of over $450 had gone through 4 days before the idiot agent processed it. So I paid $450 twice, and my balance on the account is -$450 - meaning, my Bank of America credit card *owes me* $450. They didn't tell me they cheated me out of $450, they didn't refund it, and they're not paying me interest on the loan they extorted from me.


key: chroma:document
string_value:
On July 19, 2019 I paid off my BOA auto loan that had an electronic lien in Florida. The teller did not apply the deposit correctly and it took 10 days for BOA to tell me. So I had to pay $25 and start the process over. On August 7, a BOA Supervisor Dallas and on August 8 Supervisor Daniel, assured me that the loan was cleared and the lien was removed. My wife works as a financial officer and on Aug 9, she removed a lien through the Florida ELT system. It takes from 24 to 72 hrs to remove a lien. Her lien was already process as of August 13, 2019. My lien is still in the system. This is unacceptable. I suspect BOA has not been completely honest. I've been with BOA for 23 yrs, never again.


key: chroma:document
string_value:
I opened my BOA Travel Rewards Credit Card in November of 2017. I used my card consistently for a year and paid of the balance in full in December 2018. I had not used my card since. I was receiving promotional emails to use my card, and got a notice to call customer service to update my account information. I called as instructed, and the woman came back to the phone to tell me that as of today they were closing my account, with no explanation as to why. I was dumbfounded. I had never had a late payment, and my account was in excellent standing. Closing an account hurts the age of my credit history on my credit score, and well as lowers my available credit limit which also lowers my credit score. I am extremely dissatisfied with Bank of America and will not be returning as a customer, nor will I recommend BOA to any of my family or friends.


key: chroma:document
string_value:
My husband and I have been with Bank of America for many many years. For the most part we have been satisfied. However, we took a trip to the Dominican Republic last June, 2019, had everything all worked out with the resort. When we arrived, the upgrade we had agreed to pay in WRITING was $900. The resort told us it was now $2000!!! We had emails back-and-forth with the resort clearly stating it was only a $900 Upgrade! If we did not sign for the $2000, we were literally being held hostage in a foreign country with nowhere to stay or sleep. 


key: chroma:document
string_value:
THEY PRE-APROVED MY LOAN OF 82,500 IN BOA US1 AND 136 STREET 331. Before I went to look for properties I sat in the bank for a pre-aproved letter. It was given to me without any problem. After I found the property they kept asking for papers, same papers I submitted since day first. Ready to close 6 days before closing they kept asking for minor things. At the end they told me that the loan could not be approved. I was able to buy the property cash but I'm advising everybody what banks are doing now. It is not the Bank of America. We went there because we have 2 cars financed by the same bank. Be careful.


key: chroma:document
string_value:
I am a new B of A savings and checking account holder. I was told that all of my deposits would provide immediate availability, the chief reason why I started banking with B of A. As usual, I make a deposit only to find out that they've placed a 15 day hold not only on my check, but checking account as well. Being the sole proprietor of a small business, this will decimate what profit I had coming while I try to keep my business afloat. I am closing my accounts with B of A immediately...and suggest hard working people not do business with such a greedy entity.


key: chroma:document
string_value:
I've been with BofA for 30 years now. Never had any issues with anything except long waiting lines sometimes. They often ask how they can help me and they always send a review link in my emails as to how they did and what can be improved. They don't pay much for savings accounts and their loan rates are a bit pricey, but been very happy with their customer service for all these years.


key: chroma:document
string_value:
BoA representative wanted to talk to me about opening a business bank account with them. I did not see any advantages or services that were better than my current bank so I did not open an account but the representative was able to convince me to open two credit card. It has been a total nightmare. After the first month's billing cycle I tried to setup Autopay. There was no option to pay the balance in full so I called BoA for assistance. The representative informed me the reason was because their eBills need to be setup so I stayed on the phone with them for about an hour while they worked on it. I was told to try again in a few days. After a week a representative from their local branch reached out to me to follow up on my accounts. I explained that eBills was still not active and she informed me that eBills actually needed to be opened in person at the branch and that I would need to come down. 


key: chroma:document
string_value:
I had a Bank of America business account. I had deposited two checks that were written to my personal name. They refused to honor the checks because they were in my name and closed my account. There was a deposit for an IRS tax refund in someone else’s name. They kept 3k of guys. This included 1k worth of fees.


key: chroma:document
string_value:
Today, after banking with Bank of America for over 30 years, I discovered they have a new department: The "Know Your Customer Department". Clearly a ridiculous name for what appears to be a department with absolutely ZERO CONCERN for its customers! Donisha was the Know Your Customer employee I had the misfortune of speaking with by phone at 800-496-9471. She claims her department sent me a letter in June giving me 30 days to verify my account information: my full name, address, phone number, and ssn. None of this information has changed in the last 13 years and it all was correct on my account. 


key: chroma:document
string_value:
I obtained a loan through Bank of America for a new truck I purchased. After purchasing the truck, I received no information about my loan from Bank of America other than an account number along with my bill three weeks after approval. On the bill there is an option to pay online. Once you create an account online, you have to wait three to five business days to receive a temporary passcode in the mail in order to finally log in to your account. First off that doesn't make any sense, why wouldn't using your account number be enough verification to login, why do you need to wait for a passcode that has to sent via U.S. mail. 


key: chroma:document
string_value:
August 5, 2019. Suddenly locked out of online banking. Reset password and locked out again. Even though preferred customer with dedicated phone line on hold forever. Robot does not recognize phone passcode.


key: chroma:document
string_value:
Hi, I have tried to be patient with all of the many and constant changes BOA has had in a rapidly changing world. Today, 38 minute wait to speak to customer service. This is unacceptable and disgraceful. BOA, cannot remove a charge according to the merchant. The merchant acknowledges they made a mistake. Sent us an email. 38 minutes waiting. You folks do not care about customer service. I have several hundred thousand dollars with you. I am almost done with your ** customer service and it takes quite a bit to piss me off. Thank you, Neil **


key: chroma:document
string_value:
I've been a customer of BOA for 15 years and I cannot even get someone to answer the phone at the bank about a simple question that I cannot find online. The location I'm referring to is 1211 Murfreesboro Rd, Franklin, TN 37064 US, I'm not sure if they are all that way.


key: chroma:document
string_value:
On June 30th 2019 i received a text asking if I made a transaction from Dish network and I replied yes since indeed I paid a remaining balance of my cable bill. The next morning while I was on vacation in Mali, I checked my account and saw that 47 transactions were made into my account originated from New Delhi (India) and right away I called Bank of America and notified them of the transactions and clearly told them that I did not made those transactions nor authorized them. I was told that a claim will be initiated but until the transactions completely post into my account the won’t process which happens to process on July 5th 2019 and I contacted the bank again and told them that the transactions posted into my account and international charges were applied to my account, the customer service representative told me that it will take 10 business days for the investigation to complete. 


key: chroma:document
string_value:
Bank of America's 800 number is a joke. I have been holding for almost one hour by now, still have not got any answer. The reason I am calling because they do not send authentication code when I requested, so I cannot get my online account. Horrible experience!


key: chroma:document
string_value:
My name is Shannon **. I am an RN and I travel a lot for work. I’ve never used mobile banking. I had stopped at a branch and reviewed some transactions, seeing Beijing China had started making one small charge and one large charge periodically on my statements. Over three months they stole around 750$. This occurred after I gave my debit card information to a company called Chimp Basket, for a hair curler that I never received. I had seen the ad for it on Facebook. 


key: chroma:document
string_value:
On a weekly basis I receive emails tell me my account at Bank of America has been compromised. I do not have any dealing with BOA so I know it is a scam. What I do for other bank scams, which I get my share is to forward the email to the respective institution. Since I do not want to touch the email I forward on the server unopened. Many times the email contain a appended file. Bank of America seems to be the only institution that will not accept these fraudulent email. I get a return to sender. So Bank of America never knows about scams on their system and only worry about a virus. They do not care about their customers being scammed.


key: chroma:document
string_value:
I had recently moved 401k money into a CMA account and was having difficulty accessing my money. I do not have an account with Bank of America but Zachary ** of the Vero Beach branch went above and beyond to find a solution to my issue without even questioning if I want to open an account with them. His concern for my issue, and his professional manner in resolving the issue were awesome and I wish I every bank I walked into had people who cared in the same way.


key: chroma:document
string_value:
I called Bank of America to speak to the closure department and I was told the my named has been flagged and can no longer bank with them anymore due to suspicious of fraud. The truth is I never committed any type of fraud. BOA will accuse you of something for no reason, and the your money just like that. Stay away from this bank. They're liars, thieves and they will mess up your future like what they did with me.


key: chroma:document
string_value:
I got a BOA card for Alaska Airlines benefits. They did not follow through with my companion fair I get annually (with a $75 annual fee) and could not seem to issue me another. I also signed up for auto-payment; however, it was not disclosed that it takes two monthly cycles for it to go into effect so I was charged a late payment fee of $25. They also find ways to charge you for cash advances through ATMs. I did not have my debit card on hand and was on my way to Las Vegas so I pulled out some cash with my BOA credit card. 


key: chroma:document
string_value:
I was signed up for autopay until my balance was paid in full. I am trying to get my refunded into my bank and they have not yet done so. Telephone wait time is 15 minutes and they have been of no help. Finding how to cancel auto-pay online has been difficult and I cannot confirm it has been done. Terrible customer service.


key: chroma:document
string_value:
Since after Christmas. I've been contacting back and forth with the bank about certain fraud disputes and didn't came back to me and it was all a scam transactions from a 25.99 and another that made me to force to close my account. Cause they wouldn't believe my story if I was telling the truth on this one and I did contact the sender and was rude and read their reviews that people was also were getting ripped off from some foreign adult site in Europe and they couldn't get their refunds and they would charge the consumer on whatever's left on the card. I would've sued the bank back then for not solving it. 0 stars to negative stars.


key: chroma:document
string_value:
Opened an account two weeks ago because I had to make a few international wire transfers. First they received my incoming transfer from my Credit Union (which could not do international transfers), and showed the funds were available. Then they wouldn't free up the money for 5 days, causing me to pay the bills using a different method. Now two weeks after opening the account I receive a letter that they are closing the account with no reason given. I called the number listed and all they would tell me is the closure is due to a "business decision". Went to local branch and they were told the same thing. All the person on the phone would say is that it's in the contract that either party can close the account for any reason at any time. On the back of the letter BofA even states they may report their decision to one or two of the companies listed and it could affect my credit for up to 5 years.


key: chroma:document
string_value:
Bank of America claims to give Preferred Rewards customers "Priority Service", with a special Customer Services phone number that gives a quick response. This used to occur, but is no longer the case. This "Priority Service" phone line is now a joke. Priority customers are now being forced to endure long wait times. Adding insult to injury, during a long wait, I was also forced to listen to non-stop advertising on BOA's phone line! Apparently BOA thinks there is something to gain from aggravating its best customers. In any case, BOA's use of the term "Priority Service" is fraudulent, and should be removed from all of BOA's sales literature.


key: chroma:document
string_value:
Dealt with this bank a few times. Have never had a problem or negative experience with them. They have always been very helpful. People have always been friendly and courteous. Just wish that they had a few more locations in the smaller cities.


key: chroma:document
string_value:
I called to dispute a charge and to make a payment. I was refused access to everything because I don't have the card, even though I can prove who I am. I have mailed payments to Bank of America for over 10 years. I have never missed a payment since an agreement. I declined the agreement to increase my APR. My APR would remain below 7% as long as I didn't miss a payment and didn't charge anything on the card.


key: chroma:document
string_value:
On my lunch break on 7.19.19, I tried to cash a $79.99 EyeMed reimbursement check drawn on Bank of America. I don't have an account there, but the check was a Bank of America check. I stood in line for 10 mins. to even get to a teller. Once I got to the counter, she said it would be $8 to cash the $79.99 check since I wasn't a customer. I said, "Well I've already wasted 10 minutes of my lunch standing in line. So, go ahead." She kept asking if I wanted to open an account there. I said, "No, not right now. I'm on my lunch hour." She asked me about 3 times. Then she said, "Okay, you still need to talk to a woman standing up over there who can verify the check." I said, "This is a Bank of America check." She said, "I know. But we still have to verify the check." 


key: chroma:document
string_value:
BOA has the longest waiting times for customer service ever! I'm actually waiting right now while I'm typing this up! I wait at least 20 minutes for an actual person to pick up my call. Right now it's 10:30 pm and I thought their call volume would be low at this time. The same thing happened to me at noon yesterday. They must be so understaffed! I'm so sick of it! At the actual banks to don't have more than 2 tellers. They closed down the drive thru tellers for good. I get the feeling they might be going out of business!! Stay away from this bank!!


key: chroma:document
string_value:
Bank of America customer service 800 number is a joke. They have an automated system that insists on hearing things incorrectly, makes you hold for usually 10-15 minutes, before connecting you to the wrong department, and then when you tell the customer service rep who comes on, they don't even treat you like a human. I explained I was at the wrong department to the woman who came on and she said 'One moment please' and then, without a single word, clicked some buttons and back onto hold I went. I don't even know where I'm being transferred next, I believe she put me into a general queue. 


key: chroma:document
string_value:
I have been with BOA for 6 years now and it is truly a frustrating experience! I have only remained so long because I have a mortgage account with them which isn't at a good interest rate either! Every month they mess up my mortgage payment and I have to call customer service (who are a bunch of illiterate imbeciles!) to fix the mess they make on my mortgage and checking account! They keep taking out false charges from my checking account and it's not until that I call them that they fix it! Their system is glitchy and at this point I don't even know if the balance on my account is actually what it is because of all the messed up transactions caused by their system—-they charged me falsely so many times!!! This bank is untrustworthy! They are scammers! They steal your money and then say that their system automatically made the charges! Don't bank with this fraudulent bank!


key: chroma:document
string_value:
Would not even provide me information on a lien on title for a product I purchased by cash. They are sending me on a wild goose chase to find a lien holder 3 purchasers ago, and 14 years back. Insane that when I have a bill of sale and was a cash buyer, they will not even assist a current customer (I have other accounts with them that I will be closing) assistance. Horrifying customer experience. Will never pursue an account here again - ever. And still waiting to talk to a company representative that cares....


key: chroma:document
string_value:
I banked with Bank of America for about a year and never had an issue with mobile deposit until I deposited a check for $6400 that was drafted out of Bank of America. When I deposited the check on my phone it gave me verification and said funds would be available next business day as I have always expected! The next day the funds were in my account then a few hours later they were taken back and a hold was placed on the check till Friday... I called customer service and they told me they could not help me, not even a manager can release a hold on the check! 


key: chroma:document
string_value:
My wife and I applied for home loan at Bank of America. After they took all the information they need to process the loan, we agreed to lock the interest rate which was somehow lower than the interest rate we got offered from other Banks. Of course, there was a significant increase in interest rate since we locked the rate. As we are getting closer to the closing date, they started to make up reasons for not give us the loan with agreed interest rate. They rather want to renegotiate the rate. What surprised me is that they hold us for about a week for the reason that “our system does not work today, and we are fixing it”. All the reasons they keep on telling us has nothing to do with our credit history, they just make up reasons until we are desperate with them. I don’t really recommend anyone to trust and rely on BofA and their so called ‘locked-in agreement they mail to you. Please keep yourself away from this Bank.


key: chroma:document
string_value:
Great service. Easy to apply for loan online. Great rates & terms. BOA is very loyal to their customers! Excellent customer service too! We got both our auto loan & home mortgage through Bank of America. We have been highly satisfied customers of BOA since 2003!


key: chroma:document
string_value:
We have banked with Bank of America for over 20 years! That being said, the last year has been HORRIBLE! We will be closing all of our accounts and finding a bank that cares about its customers. We deposited our paycheck, a check we have deposited over 6 years! We live check to check so this was a chunk of our money... Nearly 2000 dollars. We saw the next day we had over 6 overdraft fees and they placed a hold on our paycheck, FOR NO REASON! Their response was we can do this at any time for ANY REASON. They released it but would not return fees! Over 175.00! We had recently had a baby... Hospital bills galore. This was HORRIBLE TIMING! This hurt us and they didn’t care. So know that at any point they can do basically whatever they want to do with money you COUNT ON! RUN FROM THIS BANK.


key: chroma:document
string_value:
I Started a BOA (Bank of America) account online. It took a while for the account to process. Mostly likely because I had a joint account 4 years ago and my last name has changed since then. When I went to use the account It had reverted to the ID I used on the bank account from 4 years ago. I also was not able to access it without getting access from person who I was with the account 4 years ago phone. That person's phone and email was set up as the main phone and email on my account. I never put in that person's phone or email when I signed up for a new non-joint account.


key: chroma:document
string_value:
I took a company check for cashing or deposit to a BOA branch. I asked for some of the money in cash and the rest deposited to my account. She gave me the cash and told me the rest of the amount would be available the next business day. The following day the money was not in my account. I was told it would be available after 8 days. To my surprise the cash I was given was also withdrawn from my account instead of the check that I gave. The entire check was on hold and Bank of America instead put me in negative amount without my consent. The customer agent lied to me. Lots of their customer service agents are very rude. 


key: chroma:document
string_value:
Recently I went into a branch to deposit a check. Financial Center was pleasant and the transaction went smoothly. The next day my available balance reflected the check amount, which surprised me that it processed so quickly. I scrolled through my transactions and saw that the check had been processed according to the app. I went ahead and paid some bills using the funds that were deposited and went along with my day.


key: chroma:document
string_value:
June 20, 2019 at the BOA in Hixson, TN paid off my auto loan with cash. Was told by the employee that I would receive the title in 7 days and confirmed my address. A few days later I called customer service to verify they had the correct address and make sure my old address was not on my account. They assured me it was being sent to my current residence. July 1, 2019 I called customer service to check the status. They told me it had been mailed and should be receiving it, once again confirming my address. (I have now sold my car and new owner is waiting on the title.)


key: chroma:document
string_value:
Difficult for international users to keep track of changing rules. Hour long wait lines on their international helpline. Illness of user not considered. Empathy less banking. Customer care does not allow one to directly speak to their associate who reviews calls on your account. Will definitely reconsider banking with them after this experience.


key: chroma:document
string_value:
Nothing has changed with this company. No matter what name you use (Nations Bank, Bank IV, Boatmen's) still the same lack of customer service, the app works intermittently, long hold times on the customer service line, blind transfers to other departments, "Erica" the chat bot never has info on your account and I feel like you all just don't care. Why brag about being #2 in the industry if you can't back it up?


key: chroma:document
string_value:
I recently changed checking accounts and changed my autopay to reflect my new account. The website is not user friendly and there is no way to see where the future payments will be deducted from. When the next payment date came around, they charged my old account again. I called them because the website was not useful. I was transferred 3 times before getting an agent that could "help" me. This agent explained that it was my fault that this month's payment was charged from my old account because their system had already begun processing the new payment when I made the change (about 24 days before the next payment was due).


key: chroma:document
string_value:
I had account with Bank of America. It was in February I opened it. The manager was good at that time, kind, courteous and she told me she was going away to her country and Lucy was going to watch my account while she was gone to India. She should of stayed there but I was in the hospital. Had a hip replacement and while I was in the hospital for 5 days my account was hacked. How did they get my password. I could have given it to them so, I went to the bank when I got home. I went down, waited 1 hour for customer service to see me and the answer they gave me was, "Sorry. You must have done it." I and they did not give me printout or anything. Gave no papers. I yelled and hollered at them to let everyone know what kind of people they have working there. I never saw such rude arrogant people in all my life.


key: chroma:document
string_value:
All I needed was information on a simple funds transfer. It took over 40 minutes and still didn't get connected to right person on the phone to assist. This ridiculous and unacceptable. All associates are always busy, and got tired of listening to same music and info over and over again. You need to provide better customer service.


key: chroma:document
string_value:
Please whoever reads this do not bank with these people. They love to charge fees on your account that should not of been charged. I was charged two 35.00 NSF fees that I feel should not of been charged and when I call I always get some rude non helpful employee to get these waived. It's like the money comes out of their paychecks. I am telling all my friends and family to stay away as I will be looking to take my business elsewhere. Never been so upset before over a business in a while!!!!


key: chroma:document
string_value:
Bank of America has become a customer mill. They have taken out all the drive up tellers. The average line at any branch in Florida is 30 minutes minimum. If you have a business and want to deal with a live teller, you have to put it on your calendar, not just dropping by the bank on your way anywhere. I just stood in a line, for over an hour. I decided to walk to the Wells Fargo across the street. I walked there, made a deposit, walked back and still had an additional 30-40 minute to see the teller. 


key: chroma:document
string_value:
My wife and I have been a BofA customers for more than 25 years. I recently was duped into letting someone posing as a legitimate business representative get access to my computer and ultimately into my bank account under the premise that he was going to refund money to me. When I realized that money was being taken from my checking account, I shutdown my comport, called the bank fraud department and the police. BofA indicated that they would investigate and I should be able to get my money back. We went and talked with representatives at our local branch and they also indicated that our money should be returned. Today we called to check on the status of our claims and was told that BofA determined that it was our fault that the money was taken. REALLY? So, beware, BofA is really a thief too.


key: chroma:document
string_value:
This company takes advantage of new home buyers and charge them unfair interest rates based on their sexual preference and ethnicity. They also are dishonest in their housing and business accounts. They are never available to speak with you about home loans and require that you submit repeat paperwork on numerous occasions. They are corrupt in their business practices.


key: chroma:document
string_value:
The process of opening a checking account is like trying to get a first mortgage — completely ridiculous! The hoops to jump through are absurd. It took me three trips to the bank —and 4 hours of my time— to open a simple account.


key: chroma:document
string_value:
I hate the automated phone system. I hate the fact BOA has laid-off so many of their customer service professionals who work in the call centers and branches! Executive management cannot be that clueless to think customer have not noticed that it does NOT matter what time or day you call — there will be an offer to call you back because they are ALWAYS BUSY!!!! Never can you ever get service when you want it! Operating hours are pathetic. They have cut overnight staff for most functions and run Skeleton crews on what they’ll still service 24 hrs. It’s never been more clear that BOA doesn’t care about lower/middle America unless they are making monies off their backs (which they still do with their overdrafts). 


key: chroma:document
string_value:
When I very 1st received my debit I went to gas station to get gas and instantly it declined and said prada ller in a text message on my phone. So I check on my account and somehow they cancel my debit card, so I could not use my debit card. That was the 1st sign it was a bad bank. 2nd sign was I deposited check on June 19, 2019 and the check had already cleared in the 1st day from the person who wrote the check but it didn't clear my account and till June 28 at 9:00 a.m. the deadline of when funds can be transferred by government law.


key: chroma:document
string_value:
I stopped at the Fountain Plaza branch today to order a replacement debit card. The customer service was excellent -- prompt, attentive, thorough. My time was limited and I very much appreciated the service from Lisa ** (who said she's normally at the Transit Road office) and relationship manager Jake **. They are 10 out of 10 in my book!


key: chroma:document
string_value:
I have been paying my Visa card over the phone from my checking account for over 10 years. I called tonight and the recording said the account I'm paying from isn't owned by me. Just another reason why I DO NOT do business with Bank of America any longer!! Worse bank ever.


key: chroma:document
string_value:
Opening an account 4 yrs ago with BofA policy of ATM card with pic being the only form of ID needed to get funds from your account. This was done by a manager, opening the account obtaining this info. At the Camillus NY location the teller insisted it wasn't two forms. Her customer relations/bank knowledge is poor. The high qualified manager only with BofA for a year stepped in giving a possible explanation and providing proper customer relations. My disabled son's savings account was being charged a fee so we changed banks for him. The drive thru is closed in many locations also. Unfortunately for me personally it's the last straw for me. I'll be changing banks. For BofA it's no worries. I'm just the low income/disabled individual.


key: chroma:document
string_value:
After having an account with them for 19 years... My payment was due on the 7 and I paid it on the 13th. 1st time I was late with them in at least 5 years. They decreased my credit limit which in turn lowered my credit score. Thank you for being a customer.


key: chroma:document
string_value:
I’ve been a customer with BOA for about 3 years, in March 2019 my accounts were frozen because of some legal issues. After getting my affairs in order my attorney sent BOA all necessary paperwork for the release of my account and its funds. BOA refused to release my funds. The legal department refused to speak to myself or my attorney and would only speak through customer service. BOA continued to say they either didn’t receive the paperwork or needed more paperwork and once that paperwork was sent they would still wouldn’t release the funds. My attorney has had to file a motion for release of my funds that they have been holding since March!!! This has to be the worst bank I’ve ever banked with, very poor customer service skills outside of general banking!! I wouldn’t advise anyone to bank with BOA!!!


key: chroma:document
string_value:
I should have never come to this bank but I got a 300$ checking promotion offer that made me look into. I have done everything asked of me - put well over the 4,000 required for the bonus into my account. I called from the day I opened the account to ensure I was following the promo correctly. Each time I called in they assured me I was. Not after I have done my part and almost a month has passed I call to check on the promotion. And they tell me they can’t find it on my account, even though I have talked to at least 5 customer service reps who have confirmed they seen it on the account and before me to just allow more time. 


key: chroma:document
string_value:
BoA makes it very difficult to access the checking account from abroad. I opened a BoA account when I moved in 2015 for a time period of two years from Germany to the US. Now, two years later after going back to Germany, I wanted to transfer part of my checkings account balance to my German bank account. (I use only and mobile banking by the way). But as I was told by the customer service agent, I am not able to make transfers exceeding $1,000 as I don't have an American phone number/address anymore. Therefore I cannot use the Safepass feature that is required for transfers exceeding $1,000. I find that extremely annoying. 


key: chroma:document
string_value:
My branch of Bank of America is located in Pembroke Pines, Florida. The tellers are really nice but usually there is only one taking care of the deposits, checks, etc. Even though they have a lot of nice ladies walking around in high heels nobody seems to care about the line. I understand that they are trying to save money, having less and less employees but I think the customer deserves the best service. Anyway the bank functions with our money.


key: chroma:document
string_value:
I received an email from BofA the first of Jan '19 informing me that the replacement credit card which I requested was in the mail to my home. I contacted BofA Customer Service right away to let them know that I did not make a request for a new credit card. He corrected me to say, 'Yes you did. You called this morning to request the new card, and it is being processed now.'


key: chroma:document
string_value:
I was looking for a new bank to open an extra bank account. The CPA I used to work for banked with BOA so I decided to give them a try. I regret that decision every day of my life now. I had so many problems with them, especially the "young account security." I banked with Chase, I never had one bit of a problem with not being able to use my card for anything, just because it's not a vendor they don't recognize or location outside of my geography in the first 9 months you opened your account. This was a brand new issue. 


key: chroma:document
string_value:
I've been a customer for 20 plus years, and really not sure why. I was charged $280 in overdraft fees from a "pending authorization" that never cleared. Customer service was not very empathetic. The only thing that made my account negative was the fees they charged. For a bank that was previously sued for predatory charges they sure have not seemed to change their tune.


key: chroma:document
string_value:
I had a terrible experience today finding out how this bank works and how insensitive and money hungry they can be. I made a courtesy call the morning of my due payment date to let them known I was having a financial hardship, that I couldn’t make the minimum payment but gave them an exact date when I could pay it, which was about a week, which would be when I got paid. I just called to make the payment and asked them if they could please remove the late fee if any due to the unfortunate circumstances that life sometimes life gives. And the kid asked me what my hardship was, if I didn’t mind him asking - as if it’s any of their business!!! I’d understand if I called after the due date to notify them I’d be late but NO I CALLED that same day! 


key: chroma:document
string_value:
Updated on 06/17/2019: Bank of America is a Racist Bank. Hi, my name is Mohammed **, and I am a client of Bank of America for a good number of years now. I just finished medical school and about to start my residency in medicine. For my move to a new state, I was supposed to receive a wire transfer that bank of America has been holding for over 10 days now. I am writing to let you know that this bank is a racist bank, especially the wire transfer department that has been holding my money for over 10 days now without releasing for lame reasons that they wouldn't tell you as if it was a military secret. From the sender's bank that informed them that they needed their middle initial, even though the sender bank did, in fact, respond with the information, BOA would still not release the funds.


key: chroma:document
string_value:
Deposited a regular check with ATM and they held it for 10 days. Customer service is horrible and do nothing to remedy problem. If you need your money right away, they don't care. Absolutely horrible.


key: chroma:document
string_value:
Allowed a company to charge my EXPIRED card for a fraudulent subscription after it was canceled. So I cancel all my BOA cards that I used at 5-15K per month. Have a nice day BOA. For $168.00 you lost a 25 year customer.


key: chroma:document
string_value:
Very bad experience in Bay area & Sacramento by BofA lady Marie. Signed up and paid fees for a year. Lost $800. Even account was told it's Free. Never got $500 credit either. Lame excuses. Liars. 2nd time, when contacted Mary, she said nothing she could do. Never ever trust them.


key: chroma:document
string_value:
They charge ridiculous fees for everything and if you ask why they will throw rocks at you. Never answer the phone and give you the runaround about everything. Closing my accounts with them. I paid more money in fees than I even had in any of my accounts while with them. I don't usually write reviews but they are the worse institution in the world.


key: chroma:document
string_value:
I have had an account with BOA and its predecessors for 38 years. Bank of America suspended my account because they said they sent a letter to my son who is on my account to update his information supposedly mandated by the Federal Government. My son never received the letter. Bank of America never contacted me. This caused 4 of my credit card payments and an insurance payment to be returned. This action by BOA has hurt my excellent credit. I will not forgive and forget.


key: chroma:document
string_value:
This bank is trash!! Don’t believe the lies. They are still the same POS they were years ago with charging the unnecessary fees and not telling you how they work until after the fact the. Acting like they can’t help you with fake stipulations. I went back last year and have had nothing but back to back issues and no help, constantly being told different or pieces of information instead of the full detail about how things work with the fees. I spoke with Amanda a manager with customer service and she was zero help and went on about stipulations and telling me she could tell me more about fees when that’s the same thing other rep told me and it was not all the information. Every time I call it’s something different. I’m closing my account. I HATE THIS BANK!!! Y’all are liars and scheming and really out here getting people for their money. Just trash and soon y’all will be in the hole just like Wells Fargo snake **. I wouldn’t even give one star.


key: chroma:document
string_value:
I wish I could give -1 to Bank of America and it’s associates answering phone calls and branch employees! I have requested credit increase 2 times and have been declined 2 times. With excellent credit and income of 100k+!!! This is a joke! My checks are always on hold, this time it went overboard and they put hold for 12 days! Same check that comes 2 a month. People are rude! Seems like they discriminate people based on appearance! Applied for Chase bank, instantly approved for 10k in cc. Closing all my accounts with Bank of America. 10 years they used my money and couldn’t increase my credit line from 500$ to 2k. Joke!


key: chroma:document
string_value:
I've had nothing but problems with the website & APP. I recently was forced to make my payment using their automated phone payment system. It looked like it worked. I even got emails thanking me for my payment. Then two weeks later I got a late payment collection call from them. Three hours later (mostly on hold & after getting disconnected twice) I demanded to speak with a supervisor & I think I've resolved the problem, hopefully with no late fee. We shall see. I told them to put me back on snail mail paper billing & I'll write them checks until my balance is paid off...then, it's goodbye BOA!!


key: chroma:document
string_value:
This all start when I checked my account in my phone app and found several debit holds on my checking account with no vendor names attached to them. I called the number on the bottom of the app for fraud in hopes of finding out what was going on. The first CSR I got said that she could not tell me why but the holds were put in place by BOA itself. She then transferred my to another CSR. An auto reply asked if I had gotten a letter and if not put my social in and wait for a person to answer. When I finally got a human we went through everything to prove I was who I said I was. But she said that she could give me any info on the account and it had been frozen due to him husband also being on the account and the freezing of the account pertained to him. My husband has not used this account in over 15 years but for some reason BOA took it upon themselves to supposedly send him a letter to update his personal information. 


key: chroma:document
string_value:
When I opened a secured credit card in Bank of America Walnut Creek, California branch (North Main Street, 94596), the manager told me that in a few months, I will graduate from secured to unsecured and my credit limit will increase from $300. I was also advised to use my credit card and make purchases. I did. I also paid full credit amount on time all the time. However, after seven months, I called and requested an increase and was declined. They made my credit card unsecured but it was a joke because the limit was still $300. I tried again 10 months later and was declined again. 


key: chroma:document
string_value:
On a scale of 1-10, giving their customer service and client relations team a 1 would be generous. I was put on a "brief 1-2 minute hold" which in reality was about 15 minutes. After approximately 5 hours on the phone, I was told by a manager that there was nothing they could do for me. The worst part was the manager asked to call me back with more information. When I received the call back, he left me a 15 second voicemail asking to call him back at the 1-800 number. It took me another 20 minute call just to track him down again to hear he couldn't help me.


key: chroma:document
string_value:
Somehow Bank of America processes all the EDD Cards for the United States after being one of the companies that stole billions from its citizens. As if that wasn't bad enough they still try to rob you anyway they can. I never received my EDD card so after waiting almost 3 weeks they finally told me that the card was never sent so I would have to pay $10 to get a replacement card for a card I never received in the first place. Then I used a Bank of America ATM machine to withdraw money from the card and the keypad doesn't work and the machine ate my card. 


key: chroma:document
string_value:
Recently went into the branch to see a customer relationship manager about changing my address. However, the lady at the reception (can't remember her name) would not let me see a relationship manager unless I also wanted another credit card. This made me very frustrated - so I can't see anyone unless I open a new account now? I told her I'd like to speak to someone, and she kept insisting I go online and she'd only get someone if I wanted to open a new account, otherwise I can just go online. Very disappointed with this customer service.


key: chroma:document
string_value:
I never write reviews but, I'm beyond upset with Bank of America. I filed a dispute for $505. I was told I have to wait 45 days for my claim to be reviewed. I couldn't wait so I asked for a credit. They told me I couldn't since I was new member. Since they couldn't I contacted the merchant and the merchant gave me a refund. The merchant stated I would get the refund between 3-5 business days. I said ok. I contacted BOA and ask for the release of funds because the merchant gave me a refund. They said they couldn't do. I said ok. Gave up. 


key: chroma:document
string_value:
I have spent the last ten years completing my bankruptcy terms. Not one missed or late payment. Credit score now ranges from 780 to 810. All sites consider excellent. Decent amount of accounts to verify. While yes I did have issues from 2008 so did they. They took government money with no shame, so why am I being denied a second chance? What is ridiculous is murderer's have spent less time in prison than people who file for BK. This bank does not care about you or anybody for that matter, they want to use your money to make them more money hand over fist. Just to be clear the credit unions are far better if you want those "holds" to not apply, or want a loan that same day. All these crooks want is to hold your money in float as long as they can so their money pours in without you knowing it should be yours. Run While You Can!


key: chroma:document
string_value:
My husband and I had joint checking and savings accounts with BoA. Both accounts were established for several years. One day I called to verify a deposit. I was told they couldn't provide me the information as I was no longer on the account. She did tell me my husband could get that information plus she listed the other person who appeared on the account-my ex husband of years. The ex had no knowledge of these accounts nor would he have cared and he has never banked with BoA. And my husband didn't remove me and add my ex. Plus this would require signatures of which there were none.


key: chroma:document
string_value:
Despite being a customer since 1989 and a PLATINUM HONORS member, I still receive utterly disappointing Customer Experience all around. Here are recent examples all in the past week: Went into a local branch to get wire service. Was asked to wait in the lobby, where I did for almost an hour without any service. Eventually I just walked out. Called BOFA customer service, which is highly automated upfront, and after being recognized as a legitimate account holder, the systems puts me on indefinite hold, over 30 minutes, nothing...just a black hole. Called again twice, and the something happened. Clearly they have IT issues as well. Disappoint Bank of America customer in San Francisco.


key: chroma:document
string_value:
I’ve been with BofA for several years now. Their customer service continues to get worse. It’s not just the call centers, but the local branches are trash as well. I’ve had several issues with them, especially when it involves moving money from their accounts to others. I am so unimpressed with how poorly organized and run this organization is. I will be moving all of my money out from BofA in the very near future. Terrible bank. Wouldn’t recommend.


key: chroma:document
string_value:
I deposited a check from MoneyGram, made out to me into my BOA account at their ATM. I've banked with them 25 years. They put a TEN DAY HOLD on the funds. TEN DAYS!!! When I called to complain, they took off the hold (it took 2.5 hours of talking to multiple people). Four days later? They put the hold BACK ON, without notifying me at all. Nothing had changed. The hold is supposed to come off tomorrow, the original 10 days they had initially held it for. I'm closing my account asap. This bank is a nightmare.


key: chroma:document
string_value:
I got an ID theft and all my information was hacked thru my computer. My Bank of America credit card was charged and my phone app alerted me, then I reported to the related commercial stores such as eBay, Walmart, Amazon.. Then I was advised to contact my Bank of America. All the purchases had been in pending and some of the purchased were cancelled by either Ebay, Amazon and Paypal, but the last one purchased from Walmart wasn't and after 3 months via around 20 phone calls made by me, Bank of America investigation department failed to do their job, which was investigating the incident.


key: chroma:document
string_value:
Yesterday I called BOA to ask about refinancing my home, I said I was exploring my options. They asked for my name and the co-owner of the house. Email address and phone numbers. I am a Bank of America customer so they had all my information. After speaking with a representative, it was decided that it was not a good time to refinance and we ended the call. 15 minutes later I received a call from LifeLock that I had a credit inquiry to open a new account. I tied to call BOA many times today and was transferred all over and could not get anyone to help me. I am so disappointment with them, I have been a BOA customer since 1998. Terrible customer service trying to get this resolved.


key: chroma:document
string_value:
When my children were of elementary age their Godfather opened them each a custodial Savings account with Bank of America. A substantial amount of money was deposited into each of these accounts. We decided that custodial savings would be the best option since the money was to help pay for college expenses or for their first vehicle after graduating High School in the event that they opted not to attend college. We received bank statements for many years until we moved. When my daughter was 17 she needed emergency cash for a vehicle since she was working and finishing her senior year of High School so we went to BoA to inquire about her getting access to the funds. A BoA representative pulled up my daughter's account informing us that my daughter was the only person that will be able to withdraw from the account but she wouldn't be able to do so until she turned 18 years old. 


key: chroma:document
string_value:
Agent in the past set up an automated re-payment for my credit card. Today I find out I have a late payment and am charged a late fee of $27. Call first agent. After 33 minutes, she picks up. Find out that the automated repayment only lasts for a year and the agent just happened to forget to tell me. No notifications at all btw that the automation stopped. She refers me to the dispute center. I wait 20 minutes. I learn that they can't do anything. "Next time tell them to tell me that it's a one year automation." In the back I hear another agent say something along the same line to another customer. Even reading this is likely to give you some sort of disease.


key: chroma:document
string_value:
This is absurd. Checks were processing, a cash deposit was made to cover the checks. BoA didn't apply the cash deposit resulting $105 in fees and a returned check item. The excuses and rambling from the customer service rep and the manager-Andrew, were completely disappointing. I have had this account since the early 80's and have not experienced such disregard or lack of empathy. I know that there is options to rectify a situation such as this! I have an account at Wells Fargo as well - guess my business will be moved.


key: chroma:document
string_value:
BoA locked my cards when on a trip in the Colorado Rocky's. I had set my cards with a travel notice but BoA still locked my accounts. I spent 4 hours on the phone only to be told that I would only be able to withdraw $100 dollars and would have to wait for my new cards to arrive at my home in Texas. I was only 2 days into a planned 2-week trip. Once home, 2 days later, my cards didn't arrive for another week. I wasn't allowed to withdraw money from accounts during this time and was forced to rely on friends to feed me. Because of the short notice, I was unable to reclaim many of the reservations I had made. BoA gave me the cold shoulder when I complained and even tried to gaslight me into saying the issue was my fault. If I had to change anything about this event, I would filed a small claim against BoA for my losses.


key: chroma:document
string_value:
Although I'm not a fan of banks I used to like  Bank of America because they had one of a kind virtual teller assist atms that were open until 10 pm most days . Sure they had a rather high fee but I could go in and cash a check after bank hours which was the saving grace for someone like me who is always at work during bank hours. And I know I was not alone in my appreciation of the teller assists late hours since there was often a 1 or 2 person line after 7 pm. 


key: chroma:document
string_value:
After 20 years with BOA, they made a “business decision” to close the account my wife and I had with them since the beginning. They also closed our sons’ (22 and 19 years) accounts. All without any warning. The four of us were traveling 500 miles to attend a family member’s college graduation. While attempting to purchase gas 3/4 of the way there, we learned that none of our debit cards worked and since it was after 9 pm on a Friday, we had to wait until Monday morning to talk with anyone.


key: chroma:document
string_value:
It is so frustrating to try to get to a person and actually resolve an issue. The phone menu is impossible and the waiting times are absolutely insane. You really have to plan your day and plan for 30 to 45 minutes when you have to do paperwork so you can be productive while you are on hold. I absolutely hate contacting Bank of America, my blood pressure raises at least 20 points if I have to contact them.


key: chroma:document
string_value:
I have been a Bank of America for over 20 years. I deposited a check from a financial company on Tuesday around 10 AM at their ATM. Please note there were no options given or did I get a message but they waited til I finalize the deposit. Then send me a message on that receipt that the check will be on hold for 7 days. May I tell you that I have taking this loan to bury a family member. Was I told during the deposit that they will hold the check I will have canceled the deposit and take the check elsewhere. I feel that I was mislead by this bank. The check amount was less than 5 Thousand dollars. I tried reaching the bank to see if they will at least issue a partial fund. I was told no. So not only I lost the ticket that I purchased and my father body remain on hold because the bank has an hold on the account I am stuck and stressed. Horrible bank. I will close my account and family.


key: chroma:document
string_value:
So I have been waiting to receive a new BOA debit card since April 15. It is now May 7. I have received no card. The first time I reported this issue I spoke with the fraud department over the phone and they informed me that it would be five to seven days. Nine days later I called back. They told me the same thing 5 to seven days 9 days later. I went back nine business days no weekends. The guy was very nice. He said that I should have received it. He gave me a temporary card and told me five to seven days. 


key: chroma:document
string_value:
Do not use Bank of America. BoA intentionally causes my account to be overdrawn. I can not tell you how much money over the years I have given them in $35 fees. A few years ago there was some type of lawsuit and I receive 2 checks for insufficient fund/overdraft when in fact it was BoA intentionally causing my overdraw. Recently again it seems my account is negative every week. Since February 16 I was charged $35 fees 16 times! Last year I called and they told me I can change my acct so they decline the charge if acct insufficient, and then I sat down with an account rep and he told me there is no option to opt out of overdraft protection? I told him when I called 800 # I was assured I could request all transactions be declined if funds unavailable. So that was another lie I just found out; I do not write checks so all these overdrafts are from debit card transactions. 


key: chroma:document
string_value:
I thought I had lost my card so I locked it using the app. I found it so I tried to unlock it. It said call customer service because I had not updated my phone number. I gave them my new number but they refused to give me the code to unlock it saying they could not verify it was me. I went to the branch on Monday and sat there over an hour with one of their customer service reps. They stayed on hold 30 minutes but it still is not fixed. I feel like closing my account if this isn't fixed tomorrow.


key: chroma:document
string_value:
Tried to cash a check made out to me drawn on Bank of America and they wanted to charge me $8.00 on a $200.00 check. If this is any indication of your procedures and policies, well, what does that say to anyone considering doing business with you? Not the first horrible policy I've experienced trying to do business with this bank. Every other bank I've done this same transaction with does not charge! I hope you enjoy ripping people off! But things always work out in the end.


key: chroma:document
string_value:
Been with BOA since 2003. May 2019 transferred $200 from savings to credit card by accident (on mobile app, meant to transfer to checking). There was no cancellation button. I waited a day and then transferred the negative $200 back. Was charged $10 and BOA refused to reverse the $10 charge. Cancelled all accounts.


key: chroma:document
string_value:
Media branch of Bank of America encouraged me to open a new savings account for a deposit of a large check for $245K. They gave me a slip stating that $5k would be available 3 days after the deposit at 5pm and the balance would be available 7 business days after the deposit. Without notification, they rescinded the initial availability of $5k. The total amount will now not be available until 9 days after my deposit.


key: chroma:document
string_value:
Yesterday I went into Bank of America on Cattlemen and Bee Ridge in Sarasota Florida. I deposited $6000 into my account and needed to have the money sent by wire transfer to a title company which would only take about five minutes. The teller at the counter informed me that they only had one appointment for later that afternoon at 2:30 so she tries to book the appointment and then she tells me, “Well now there’s no appointments available.” She calls another lady on the phone and tells the lady on the other end that she’s having trouble booking the appointment that five minutes ago she told me I could have. She hangs up with that lady and then tells me that somebody must have booked an appointment on the app so they have no more appointments all day long to do a five minute wire transfer. 


key: chroma:document
string_value:
BOA doesn't have anyone in this branch at Slaughter and William Cannon that cares about their customers. There's one lady and only one that handles the teller function. All the other people stand around and do nothing. Yes, yes I can change banks, however I am very busy. Have many accounts both business and personal and credit cards and it's easier said than done.


key: chroma:document
string_value:
I was a victim of a scam in which $1700.00 was taken from me. The experience in attempting to get my money back was probably one of the worst customer service experiences I ever had (I have just learned that I am not getting my money back); the most egregiously incompetent service wherein the people on the phone speak like robots and have no intelligence; they all failed many times to even refer me to the proper department among other incompetencies. Trying to even reach the right person is a grand nightmare. The service could not have been worse. Not surprisingly, because of this awful experience, I am closing all of my accounts with Bank of America and will be opening accounts with another bank; the worst customer service experience in my entire life. What an awful bank!!!


key: chroma:document
string_value:
One day I was negative so that very same day I deposited funds to my account. I went to sleep with a positive account, enough to cover a payment I knew would come out the next day. When I woke up, to my surprise I was hit with 4 overdraft fees. I called the bank immediately and after being transferred to a supervisor the best she could do was remove two of the fees because she said I would have had to make my deposit by 8 pm Eastern time (I am Mountain) for it to reflect on my account as same day. So it didn't even matter that my account was positive with available funds (ridiculous!). 


key: chroma:document
string_value:
They charge for almost anything that you can imagine! I was dealing with a nice rep but had to close my accounts because this task of keeping track of hidden fees, was becoming a part-time task, as repeated warnings did not pay off!


key: chroma:document
string_value:
Went to BofA to cash my payroll check as I have for the last 4 Years. Without even checking it at teller window the called the manager who asked for 2 form of ID. I gave them my drivers license and insurance card. After 5 minutes I asked them how long it was gonna take. He said 15-20 minutes. I told I couldn’t wait because I was only on a break and had to get back to work. I asked for everything back and he said not until after the verification. I asked if I could have my drivers license back. He refused to give it to me.


key: chroma:document
string_value:
So I filed a fraud claim back in January 4th, and I’m still waiting for this guys, they keep denying and reopening after I send them the documents they need, it’s ridiculous that I have to go through all this, they also told me to talk to the cops and to tell them to contact the other offices outside of the country since my incident happened outside of the country. I filed a police report, sent them email in regards to the alerts, it’s 1,300$ and they just won’t do their job or want to pay, it seems like they are just acting like idiots because they all keep telling me different things and they point fingers to each other. Do not recommend this bank at all, never had such a bad experience.


key: chroma:document
string_value:
I received a Cashier's Check from a lady I sold a car to. This was a BOA check signed by one of their Mgrs. They would not cash the check, even though it was their own check, unless I had an account with them. HUH! But it’s a cashier's check from BOA. She told me I should go to my own bank to cash it. Any bank that won’t honor its own cashier's check, should not be dealing with the public. I will never have any dealings with BOA, ever. This is something usually found on a stable floor.


key: chroma:document
string_value:
I called BoA's fraud department after noticing a $50 unauthorized charge from Google *CCI Intelli. The guy that picked up the phone mumbled throughout the entire conversation. Didn't catch his name and barely managed to understand when he asked for mine. I don't know how he managed to pull up my info because I only provided him with my first and last name, no middle name nor birth date or anything of that sort. He told me I had to call Google because they would be able to give me my money back, not BoA. "If you can't get it from them, call us back and we'll help you then." 


key: chroma:document
string_value:
After today this bank has taken on step too far after spending 3 hours in the phone still no resolution the people lie and are very condescending, after being a customer since this back was Bank Atlantic. Had my identity stolen and just every few months my card being closed down for account comprising. I’m starting to wonder if they are stealing the information! 


key: chroma:document
string_value:
In trying to free up credit to improve credit score, I made a large payment of more than half my credit limit to free up credit, was working on this card first. In return, they reduced my credit limit and stated this was based on review of account for late payments. I told them I was on maternity leave and would pay as soon as I got back to work. And as soon as I got back to work made payment of more than half the balance. So my baby was 3 months old when they decided this and the following week I went back to work and in less than a month made my substantial payment and then immediately after receiving the payment they reduced my limit. I am furious. Had I would have know this is how they operate, I would have paid them last.


key: chroma:document
string_value:
I have been with BOA for over 12 years. Decided to get the Alaska Card about 3 years ago because my son was almost born and we were hoping to travel. I recently received 2 emails that said the first account was closed and my Alaska card account was lowered...And yes, I said it was emailed. 12 years and no phone call. Come to find out...they ran my credit and my 747 points were not enough to keep 2 cards open. But they couldn't call me. I called to talk with a specialist but was told they would have to rerun my credit and yada yada yada... Dear Alaska Airlines...you are a great company. Please pick a better one to represent you! Rhonda **.


key: chroma:document
string_value:
Bank of America lies and tells you everything is ok with your HELOC application... Then you go through all the work of getting the documentation and get the "Ah-HA" moment. They intentionally lowered the appraisal of my home over $225,000 from the Zestimate on Zillow so they could give us a HELOC below the $100,000 and not give us the introductory interest fee of 3.99% for first year. (They "claim" the loan to value was too low, but the Zestimate and Comps around me were so much higher than their "appraisal"). 


key: chroma:document
string_value:
Bad customer services all the time. If you call them you have to wait 45 minutes until they answer. Poor system, if you have fraud or dispute on your account it takes forever to be resolved. Never deal with this bank or do business with them.


key: chroma:document
string_value:
I have solid evidence Bank of America is cooking the books, and they deflate and inflate the balance in their favor. I have recorded conversations with customer service, screenshots, digital paper trails I have created by transferring funds from my deposit account into my purchase account right before I make the purchase and I zero back out each time. I know they inflate the balance, manipulate the posting order and deflate the balance on the posting order so they can steal money and access fees. I want to initiate a class action lawsuit and I need other current or past customers with same or similar issues. Please message me if you are interested.


key: chroma:document
string_value:
I deposited two Checks were were backed and cleared by the account of checks bank. Bank of America unnecessarily put holds on both paid for checks throwing my account into negative. Self made bad or negative Checking Account by this Bank. The availability of checks paid were confirmed by Bank Of America Manager in Woodbury Site and still she refused to release my money into the account. What it did not make sense is that Mrs. **, "due to previous or past negative balance in my account" she is unable to release my money. The problem is their intelligent decision smart deposit computer system. If you stop putting HOLDS on people's deposits that are paid they couldn't go negative in the first place. I should have listened to a friend to beware of this Bank's games. -Beware.


key: chroma:document
string_value:
Bank of America is currently taking out my payment from my checking account everyday. This has been going on since April 8th. No one can help. I cannot remove the checking account because it's the only one listed and when you try to remove it, it says you cannot remove it without giving another checking account--don't have one--they are STEALING! No one has an explanation or reason and they can't fix it. Unbelievable. Will be talking with the checking account people about removing that checking account and starting all over again. They are thieves.


key: chroma:document
string_value:
Bank is charging my account a fee to have checks printed on my statement WITHOUT MY REQUEST OR CONSENT! I called them to ask what the fee was for and they said that it was one of the options that pops up while doing online banking and that it was already pre-selected and that I hadn't unchecked it! Sorry, but that is a sneaky way of scamming people! If they are doing the same thing to the thousands of customers, Bank of America must be collecting a good chunk of money only on this simple and stupid option! I also asked them if they could reverse the fee since I hadn't requested the service and they said that they couldn't! Trust on Bank of America is gone!!!


key: chroma:document
string_value:
My husband deposited a check to perform a potential job, funds became available right away then found out it was a total scam, check bounced. It is the bank's job to do its job and flag that the check was fraudulent in the first place. They cleared the check and made the funds available. How is it our fault?? We entrust in the bank, why should we get penalized? He immediately went to the bank to file a fraud claim, did all that he was told to do. Was still waiting on the final outcome which he was told they were still working on it. Then found out BOA took money from my personal account to offset the negative account just because he was on my account even though I wasn't on his account.


key: chroma:document
string_value:
I initially applied for this card after using their card finder tool. It displayed here are your offers. I was instantly denied on reconsideration. Call a helpful analyst. Advised me opening a savings account with Bank of America would help. I opened it and applied again after being prompted to do so upon completion of opening my savings account. After a few days of the card being in review and confirmation of savings account being open I called back and the analyst said he didn’t see the savings account being open yet but denied the application. At first this disappointed me but my husband suggested writing an email to the executive department. I doubted it would help but to humor him I did. He found an email address for Mr. Brian **. I emailed him and explained my circumstances and asked for reconsideration. 


key: chroma:document
string_value:
I have been banking with this institution for over 10yrs. When I deposit a check the funds are on hold for over 7 days, and not even 3% are available right away. Their branches are with huge lines most of the time. The ATMs don’t work most of the time. Also, the staff always say “I’m sorry, I’m sorry” but no help AT ALL!!! I WOULD NOT RECOMMEND BoA to bank with!!! IF I COULD GIVE THEM 1/2 OF A STAR I WOULD!!!


key: chroma:document
string_value:
I felt like I was getting scammed. They charged me $250 from an account that was closed in 2014 and it’s 2019 now. Never will I ever go to that bank or recommend that bank to anyone. They told me the charges came after the account was closed and that I couldn’t do anything about or even file a claim for fraud.


key: chroma:document
string_value:
I deposited a $5,000 check from a business into our business checking acct. I expected the money to be in our acct the next day. The check was from a business whom my husband works closely. When I checked our acct the next morning it noted a 10 day hold. My husband called the co who sent the check and they were going to wire the money to us but checked their acct and the money had already been taken out of the acct by Bank of America. 


key: chroma:document
string_value:
I have used Bank of America for a year and half now and have not had an experience such as this until now. The merchant has cancelled the transaction DAYS ago and you are not releasing my money. Every time I call it is a different answer... Give me my money!!!


key: chroma:document
string_value:
I have had it with BOA, I went today to cash a payroll check and as always they said swipe your card. I did and the teller said show me ID. The card shows another name (my wife's). I looked at my card and it showed my name. I asked isn't my name on that account? She said yes. SO I have a check with my name, I have a card with my name and an account with my name and she wants more ID? Why? They have gone over the top with things. If there system was not so screwed up they would not have to worry about this. What's next having to tattoo our account number on us to show them.


key: chroma:document
string_value:
I spent an hour on the phone today (15min involved actually speaking with a BAC phone associate, and the rest of the 45min was hold time waiting to speak with a manager). Holly O'Neill, this is the epitome of poor customer service. I've been a customer with BAC in its various forms since 1995. When did BAC values change from doing the right thing for its customers,... To creating a business model where the banking services BAC provides are slanted to the convenience of BAC? HORRIBLE! 


key: chroma:document
string_value:
The claims department did not return my money back to my account as they have taken money out my account due to a claim I filed in 2018. This year 2019 claims department overdrawn my account saying I owe them. I do not owe BOA, BOA owe me $100 after BOA took $200 from my account. My dispute was $100 taken from my account from another party without my knowledge. BOA did not think of me as their customer. Instead BOA reverse my $100 to the other party and then BOA close the claim.


key: chroma:document
string_value:
Received some inheritance from my grandmother. Paid hospital and funeral home fees from the balance made available. Next day all the money is out of my account and the cashier’s checks with MY NAME on them are frozen. It's been a week without money and I just missed my car payment. Extremely unprofessional which is surprising because usually places that do things strictly by the book don't present themselves in such a way. I have another checking at BECU and they are a much MUCH better bank.


key: chroma:document
string_value:
Just tried to do a travel notice. Now BoA will not let one do it over the phone, has to be done by phone or computer. This is a great example of BoA solely wishing to become an internet bank and not have to deal with its customers. Very disappointing especially for elderly people, would appear BoA doesn't care or want them for customers.


key: chroma:document
string_value:
This is on me... I was not routinely overseeing the distribution of my mortgage payments to interest and principle. I have always paid on time and at least the amount due if not more. But now that I'm reviewing my account history...OMG...what a bunch of (A) thieves or (B) incompetents. Avoid doing business with Bank of America. Please.


key: chroma:document
string_value:
They call me at work and my cell. Sometimes 3 or 4 calls a day... hang ups. I called and asked to have my number removed from their system but that hasn't seemed (THIS HASN'T RATHER) to work.... because I am still getting calls, calls, calls!!!! I should have started this by saying that if Bank of America was THAT GOOD, I'd be calling them. They wouldn't be calling me for my business. Tells you something about ANY company that calls you. Keep this in mind when you get a call from them or anyone else from any company. It simply means that their department heads are pushing the cold calls on people because their business is lacking in some way! Period. IF they were "all that", they'd be hiring more people to TAKE calls, not to make them.


key: chroma:document
string_value:
I have been a customer for 15 years same account and I have had multiple accounts ranging from credit cards to savings and now a business account. I have not been more dissatisfied with their customer service until this past month. I have called on 3 occasions because of a situation with some transactions that I incurred through my account. The customer service is the most horrible it has ever been. 


key: chroma:document
string_value:
My wife made the mistake of taking out a 0% CC, transferred funds from another card and proceeded to use the 0% card for purchases since there was still an open balance. She would regularly make scheduled payments to the CC. Unbeknownst to her, the 0% only applied to either a balance transfer OR purchases... but not both. Their advertising was misleading and of course, knee deep in the fine print said that the 0% applies to either or and not both. Since she never looked at the statements, high interest was racking up on the everyday purchases without her knowledge. The regular payments she made went to paying off the 0% transferred debt, not the regular purchases with high interest. Meaning you have to pay off the entire transferred debt before payments go towards the reoccurring debt. I caught onto this after over a year when I logged onto her account to pay off the debt before 0% term was over. 


key: chroma:document
string_value:
Bank of America has the most arrogant system I have experienced. It is not hassle free. If you do not like a hassle, avoid using this loan / banking service. I have been with Bank of America since 2013. Every time I need to use their mobile option, it is painful. I have had many mobile experiences, and the Bank of America technology; as well as, lengthy drawn out robot system lacks the desire to deliver a satisfactory customer experience.


key: chroma:document
string_value:
My new job pays in me by using BOA small business checks. My bank is horrible too & said, "It would take 7 days to clear but take it to BOA they'll cash it" (like every check printed on a specific bank). I go into BOA this morning and I'm told she has to call her manager. It's a set of specific guidelines they have to follow. The manager comes, never touches the computer to pull up the accounts numbers, looks at me & says, "I'm sorry. We're not going to be able to cash this. It doesn't fall into a specific guideline." I ask, "What guidelines? It's your check," & it dawned on me I wasn't the right color because what she was saying didn't make sense. People of color DO NOT BANK HERE!


key: chroma:document
string_value:
Not unlike so many other people I too have had one bad experience after another but the last one took the cake. I went to make a payment on my BOA Master Card of $202.09. Because I put a comma instead of period they debited my checking account for $20,209.00 How that even happened is beyond me because the comma was after the 2. In other words, 202,09. How does that translate into $20,209.


key: chroma:document
string_value:
This branch is a good example of how the company views the value in face-to-face transactions from their customers. Almost non-existent from my personal experience. It's obvious they loathe having to spend money for tellers to service the great unwashed they see lining up to do deposits, cash checks, get cash, etc. Be there any day at 8:57 when they are scheduled to open @ 9:00. 


key: chroma:document
string_value:
This card has very high-interest fees, and when you call Bank Of America for them to forgive you for a fee, that you were not aware that you were going to get, Bank of America does not work with you. And many of the representatives get extremely argumental with you. I feel like that is very unprofessional, but they must be trained to do this. I don't recommend this card at all. You're basically not a valued customer as far as fees go.


key: chroma:document
string_value:
I deposited my $12K student loan in my BOA account and each time I make a withdrawal, Bank of America will repeat and repeat same transaction and debit my account multiple times and later wipe out the history of such repeated transactions while they had debited my account. In 2 months, my $12k savings was gone. Bank of America is the most fraudulent bank I know. I moved my account now to Wells Fargo, a bank I can trust.


key: chroma:document
string_value:
Worst experience in personal banking. Made a deposit with my employer's check from Wells Fargo and they placed a 10 day hold telling me that they are not sure of Wells Fargo's worth. The check might bounce. This was told to me by April a customer serv rep and when I asked to speak to her supervisor she told me I was wasting everyone's time. Did speak to a Andy ** who raised his voice at me. I asked for them to release at least 1/2 of the funds to be able to pay my utilities. They told me to make arrangements with the utility companies to pay late.


key: chroma:document
string_value:
My son opened a checking account on March 21st and the next day he went into the bank and they informed him that they had closed his account and couldn't give him any further information, and they would mail him a check in the mail, wtf. You guys are a bank you have all the money in the world. Why do I have to wait on a check. And closing my account without explanation is downright unprofessional and bogus, this is the worse bank in the world and they need to be shut-down. You go to any other bank and you will not have any problems. This is crazy.


key: chroma:document
string_value:
I opened a business checking account with 100. Added 5000 about a month later. No other activity. They withdrew 888,888 to according to customer service to freeze my account. I can't get an answer to why other than "read agreement I signed when I opened account" and they will "mail me an explanation". I have not received anything in the mail, and they won't give me access to my 5100. Attorney told me to wait two weeks, still don't have letter or access to funds or explanation. Their Facebook chat person told me same thing, and they don't have any information. Anybody have any advice on this? What do I do? Rob one of their branches to get my money back? This is outright theft!


key: chroma:document
string_value:
1 star is FAR TOO MANY! The employees at the Bank of America branch at 135th & State Line should be FIRED! We have been customers of this bank since 1994 and I recently encountered absolute SHOCKING treatment by the staff at this branch. I needed help with my business account due to an injury I suffered in which I dislocated both of my shoulders. I was unable to drive and was having difficulty depositing checks using the bank's smartphone app. I had called my local branch to get assistance with these deposits AND to inquire about ways to reduce our bank fees. I initially spoke to "Sherry"... their "Financial Center Manager" and she said she would have their "Relationship Manager" named "Keith" contact me to help. I'm putting these job titles in quotes for a reason. Read on, please! 


key: chroma:document
string_value:
So... After a 6 day back and forth with this bank I have decided to close my account and go to a bank that appreciates who keeps them in a job! Needless to say you wouldn’t have a job if we as customer didn’t allow these incompetent people to handle our hardwares money let me remind you!! Reviews go a long way! And you will continue to urge hard working people to not bank with this establishment! Fraud fraud fraud false advertising on the bank Website overdraft protection allowing overdrawing, etc. Do not go by what they posted as a policy on their Bank of America page! None of it is as they stated... Be very careful. This bank is a slum bank! Want to handle your money. However it’s no benefits in banking with them. You better off at a credit union who offer services that actually accommodate the paying customer the reason you have a home and the bank is even open! Your better off putting your money in a shoe box people!


key: chroma:document
string_value:
I recently had a claim with my Bank of America credit card. I had been triple billed by a company. Placed my claim with 100% proof and verification that I was overbilled. Received a check from the company that overbilled me. Bank of America called me the day I received check and asked if I had received it and wanted to close the claim. I said not until the check cleared the bank. B of A closed the claim. The check bounced and now B of A says they can not do anything for me. Once a claim is closed it cannot be opened again. Thanks for "screwing" me out of $2000; for me a loyal customer of over 10 years. Horrible loyalty to their own customers. I will spend my 10-15 grand a month with another bank card.


key: chroma:document
string_value:
I have been a BOA credit card holder for over 15 years. I spend over a million a year on the cards and pay the balance in full every month. I have witnessed a steady decline in their customer service policies over the last 8 years. They used to get in touch with me before shutting down my card for fraud concerns, but now they make their fraud problem my problem by shutting down my card without notice. I travel extensively, and have literally had my card shut down 3 times on a trip due to BOA’s fraud detection software (it stinks btw). They also hold large payments, suspending them even after they have cleared my bank, for some unknown reason, even if “you pay in cash at a BOA branch” I’m told. In general, BOA credit card is way too much of a hassle to use. I’m going back to USAA, where they actually contact you before shutting down your card.


key: chroma:document
string_value:
I have a student account for my son, he became overdrawn about $200 (4 separate charges from Royal Farms). He was overdrawn $1192. I called the bank to see if they could reduce some fees because 90% of the negative balance was from fees. I was told yes. The best they could do was around $450 but first the account had to be paid then the would refund the fees. I thought that was good. The account is paid so I called today to see about my refund and I got a song and dance about how they can’t give it to me now that I paid the account in full. Only if I set up a payment arrangement they would refund those fees we spoke about. SO NOW THEY WILL NOT REFUND ANY FEES.


key: chroma:document
string_value:
I mailed this to Bank of America on 12/28/18. "Re: Accounts ending in #0001 and #0002. Case: #00000000.


key: chroma:document
string_value:
Friday night, I attempted to use my trusty Bank of America debit card and look it’s been blocked for suspicious activity, odd. I haven’t used it all day nor have transactions gone through; let me give them a call to open my card back up...3 hrs later still no answer, now I’m embarrassed and feel like a ** idiot, how’s this for service? I can’t even use my mobile app or go online to verify my card/identity/or purchases! Maybe I should try and call again...2 hrs later ‘all reps are busy’ so let me guess. For about 5 hrs nobody was available?! Just say you’re ** closed!!! Allow me the consumer access to MY MONEY!!! We can deal with fraud when you're open. Bank of America are a bunch of ** crooks! Oh but they’re always available to charge you $35!


key: chroma:document
string_value:
Lets just say for over a year I've had 8 different debit cards all go bad after 2-4 time use with only the chip working. As of last month they've been playing games with me. It all started when they shut off my card first without alerting me, when I asked they couldn't give me definite answer, just kept transferring me over to different departments. Ended up paying $15 for my debit card to be expedited due to the fact that I had a rental in my possession and couldn't return car without updated payment info. UPS ended up not giving me package for some BS, when I called to get it resent out. I had to repay them $15 again to then find out 3 days later the person charged me for the expedited service but didn't even send out the card. I racked up $650 dollars in car rental due to that. 


key: chroma:document
string_value:
Bank of America is the most non-customer friendly business (not just banks) that I’ve ever dealt with. They no longer have a drive-thru window open. This is such an inconvenience for the elderly and those who are disabled and/or sick. When the weather is bad, it’s even worse. When I asked a teller about this, she got an attitude with me. They also have very high rates and fees! Don’t consider this bank!


key: chroma:document
string_value:
It’s hardly to believe, but YES, this is actually happened. One of the Customer Service employees, who additionally was extremely rude and unprofessional, reported pending bankruptcy on my accounts, obviously didn’t understand what I am actually saying. As a result my $30,000!!! credit cards account has been closed!!! I hope they will revise it, however I was told it’s up to the credit department now. Unbelievable.... I’m a customer with them for 10 years now, and this badly hurt my credit only because their employee couldn’t understand/speak English.


key: chroma:document
string_value:
I have banked with them for well over 15 years with either checking, credit cards and mortgage. I have NEVER been late on a payment, ever. So because some of the horrible things they do I end up leaving and getting a checking/savings with an amazing credit union. I bill pay all my bills and had set up a payment for a credit card through them. I accidentally scheduled it for the wrong day. I called to explain and because of my history hoped they could waive the late payment fee one time. Nope... Ms. Stephanie "rude" from Montana refused. Even though through out the past 15 years I have had some kind of account with them I have never had a late payment, she refused. I am so done with that BS and recommend you take your business to some place that actually cares about your business. Because BOA does not. At all.


key: chroma:document
string_value:
I wouldn't even give him one star but I had to do that to leave a review. I opened up a checking account at Bank of America over a year ago and never had any overdrafts or issues. Until one day a friend asked me to cash a check for them. The check was for a job written from Bank of America. I went to my branch to validate the check, and was told it was a valid account and to deposit. I did this. Within 3 days both of my accounts were closed due to a fraudulent check. The same check they verified and told me to deposit. My dad sent me money through Zelle and surprisingly it went to the Bank of America checking account. The 1 in closure. When I called the bank and told them I wanted to withdraw those funds, I was told I could deposit but not withdraw until the account was fully closed. I said I will go into the branch and close it. They said I couldn't they would do it within 14 days and send me a check. Don't ever bank with them.


key: chroma:document
string_value:
After calling Bank of America the system hung up on me. I called back to press 10 numbers, then had to wait 20 minutes for a call back only to be transferred to another department and wait another 10 minutes. The phone system assumed I was calling from my mobile app and wanted to send me a text but I was calling from a phone. Bank of America does not deserve any JD power award for their customer service which sucks but I will say the people are friendly. It's not their fault.


key: chroma:document
string_value:
Many website features do not work in Chrome, I tried to open BofA website in Safari, and their other features do not work. Still charging my account a monthly fee after the funds were added. Terrible user experience.


key: chroma:document
string_value:
My daughter had a banking account which is linked to mine. A week ago, BOA closed her account and we were told that she would never be able to bank with them in the future. This was a shock because we have no clue as to why. When we called customer service, we were informed that it was because someone tried to fraudulently gain access to her account. If that was the case, why then is she being punished.


key: chroma:document
string_value:
I am a defense contractor working in austere environments in the Middle East, I have been doing this for ten years. Come this Nov, I fill out my travel dates every time I fly and as of today, Bank of America has shut my card off 23 times while I am deployed. This has caused missed flights, put me in dangerous predicaments and caused me undue stress. I am as of now stuck in Iraq with a card that was shut off around 0100 hours and have been on hold with them for 2.5 plus hours. NEVER EVER open an account with this company, you're nothing but number, lawsuit to follow. What is incredible is BOA was just sued last year and settled for 66 million dollars from customers being double charged and for customer complaints. I may have to call the Department of Defense to get me out of the Middle East. As of 0400 hours still no one has picked the phone up at the bank.


key: chroma:document
string_value:
In March/02/2019 I was attended for ** in Bank of America 20431 US-441, Boca Raton, FL 33498. She was a formidable person. Good to know that there are people just like her in the world. Thank you so much. Marcelo


key: chroma:document
string_value:
Worst experience ever, opening a checking account for a loved one who receives social security. I am their direct payee. After opening the checking account by depositing a social security check I was told to go into the bank the next day as funds would be available to withdraw. I relied on the funds being available to buy medication for my loved one, just to be told that the checking account was closed and I would have to wait 3 days to receive the money back. I waited the three days. Went into the branch where I open the account 2101 North Harbor Boulevard Fullerton California. My banker with ** and **. I was told I'd have to wait another week for funds in addition to the three days I had already waited. This was all/risk closure department at corporate office. 


key: chroma:document
string_value:
Woke up to $100+ in overdraft fees despite transferring funds to cover! They've changed their policy on how many "Overdraft Fees" they charge you as well as eliminated the 24 hour period to cover. Complete crooks.


key: chroma:document
string_value:
Went Bank of America branch at Loop 12 Dallas Texas to cash a check one of their customers wrote to me. They treated me like I was there to rob them, 45 minutes. 12 mgrs 2 tellers ridiculous. "Why dont you take this check to your bank," they said. Like I was bothering them. I guess they dont need the 8 dollars of revenue.


key: chroma:document
string_value:
They have changed some things in their systems and now they found creative ways to take our money. Stay away, most other banks are better. I've been a business customer since 2011, never had real problems until this year - a couple of months ago. First they tricked me with the expiration day of my cc proportion. What they do is putting other promotions banner on your cc payment page that looks like they are stating your expiration date, however it is a later date, so every month when you go online to pay your bill you think you have more time with 0 interest when in fact the interests are kicking in sooner.


key: chroma:document
string_value:
I have desperately been trying to contact BoA and it is getting ridiculous. A new credit card has been sent to who knows where in NYC and I currently do not reside there. There is no number I can call - only my original teller's email address, and she is not responding to any email. I have tried every number on the website and they are coming back as ‘barred’, ’not in service’ or 'can't be reached'. I need to unlock my Debit card and I can only do so with the ‘new’ credit card details which of course, I do not have as I am back in NZ. 


key: chroma:document
string_value:
In February of 2019 I bought air ticket from Iberia Airline offices in Miami, Florida for travel from New York to Rome, Italy on Bank of America credit card. I was located in the kitchen of my home in Slidell, Louisiana. The B of A charged me $16.45 cents foreign transaction fee because, they say, one of the Iberia's computers located in Spain processed the transaction. Iberia's office staff in Miami denied this saying they processed the transaction in Miami offices. My demand for refund of $16.45 was rebuffed by the B of A.


key: chroma:document
string_value:
I started banking with Bank of America and within 1 week BOA closed my account down. BOA forgets it's the customers who open up an account, and it's their money to spend however the customer chooses. I have a great credit score, never had any problems with banking until BOA. I'm disabled, so I opened an online account. I tried to wire my own money for business purposes, and BOA locked my account down. This is ** poor business practices!!! I went into the bank, and talked to a representative. That representative started asking me personal questions that weren't any of their business.


key: chroma:document
string_value:
I received a ‘targeted’ promotion from Bank of America. This means that they already had somewhat of an idea about my eligibility for an account. I opened a 2nd tier checking account online on 3/5/19. I received an e-mail stating that my application was being processed. I contacted the application department with my confirmation number and was told I needed to answer some security questions to verify my identity. Cool, easy to do, no problem. 


key: chroma:document
string_value:
I opened an account online which got confirmation it was approved and opened. I was given an account number and I set up my online banking. I set up direct deposit with my employer with the information given and when I went to the branch this morning to withdraw my funds, I was told the account had been closed. I wasn't given any notice nor did they try to call me. 


key: chroma:document
string_value:
I have been with this company when they were Seafirst back. The customer service has gone downhill so badly it is unbelievable. I have over 100,000.00 in their establishment and I wanted a cashier's check for a transaction I needed completed. They wanted to charge me for the check $15.00. I asked if they would waive the fee and was denied. I am so tired of the charges for every little thing. To make matters worse the teller had all of the personality of a dial tone.


key: chroma:document
string_value:
I had a credit BOA credit card, and I notice they are charging me transaction I did not made and they can’t find them in their system. So I call but they said, "Sorry we can’t find them so you just have to pay anyway." That insane and I don’t know how can help me but they are stolen money from me. So be careful with them, hope they enjoy that money they got from me with their family.


key: chroma:document
string_value:
I've been on hold a total of 30 minutes. The automated system is a **! I was given a secure cashier's check from Chase and BOA placed a 2 week hold on it. I've been with BOA for YEARS and they're still placing holds on my checks. I've NEVER given them a reason to believe my checks were fraudulent and I never bounced a check, yet they treat me like a ** criminal. As soon as I speak to the next available associate, I am taking my money to another bank.


key: chroma:document
string_value:
I had received a temporary card from BOA and when I went to a shopping mall around the Holidays I took funds out of my account so that I would not have to use my debit card. I ended up losing my card at the mall so I filing a police report. I tried to use the online app to block my card and was unable to by the card being a temporary card. So the Following day the whomever had my card and was trying to make Walmart purchases but the purchases declined and I received a text message asking was I authorizing those transactions from Walmart and Louis Vuitton, I texted back no and the card was blocked. I contacted BOA and filed a dispute and a temporary credit was issued. Weeks later they recouped the fund stating since they saw I had made purchases with them in the past that's why the fund was recouped. Ain't that some **.


key: chroma:document
string_value:
I deposited a small amount of cash last night (3/5/19) and the ATM machine malfunctioned. I called the number provided, was bombarded with ads, only to find that there was no option to talk to the electronics claim team. Instead, I got an automated call system that took 10 minutes just to navigate through the phone maze. I have to wait 20-30 minutes to speak to anyone, just to be forwarded to the electronics claim team, and then wait another 20-30 minutes. The option to be called back later is not functioning correctly either, so I literally have to waste my minutes just listening to ads I don't care about. Absurdly ridiculous for a billion dollar bank. Seriously, bank with someone else, Bank of America isn't worth it.


key: chroma:document
string_value:
I asked them to transfer my TD and Fidelity account to Merrill Edge so I can combine my accounts. It's all screwed! Losing my stock from TD transfer and missing all critical cost information. At least they called me to explain that they are working on it. But are you seriously. It's going to take 30 days to correct all the information. Who is paying for all the potential losses during this period? Are you just not caring about your investment customers? I can move all my banking account and investment account somewhere else.


key: chroma:document
string_value:
Bank of America customers, BEWARE. Normally I read customer reviews for products and services I use. I should have checked the reviews for Bank of America before I opened a checking account. On the Consumer Affairs website there are 475 reviews in the past year rating them with 1 star. My experience was that I have a mortgage with them. We were informed that to pay additional principal on the mortgage we are required to have a checking account with Bank of America. So we opened an account. The same day we were notified that we had an overdraft of $888,888.88. That turned out to be their code for a problem with the account. 


key: chroma:document
string_value:
Have NOT been able to access the WEBSITE at all and it's been since 2-23-2019. Called them find them and they DON'T even know what's going on. This has happened before and it was over 2 weeks before the stupid site came back up. ONLY choices is: Call their phone numbers or physically go to the bank or drive thru ATM. To be on the safe side - open a separate account at a different institute, I'm glad I did.


key: chroma:document
string_value:
Very unhappy with BOA. The auto pay is set up from BOA checking to BOA credit card. The first auto pay did not pay at all and charged me more than $30 interest fee. The second auto pay overpaid and caused me overdraft and charged me $25 return check fee. It is totally the auto pay issue. BOA requires me to take the responsibility and never agreed to refund the fee.


key: chroma:document
string_value:
All of a sudden I can't access my account. My password, of a thousand years, doesn't work anymore. Probably a good thing. The most annoying thing is, that there is no way to contact online banking except through phone or mail. ARE YOU KIDDING ME? ONLINE BANKING??? What kind of archaic bank system are we working with? PHONE or MAIL?


key: chroma:document
string_value:
We have had a checking account and I a CD for nearly 15 years. Because they felt compelled to find out what my husband's profession was and he did not respond, they closed our checking account. We received a notice in the mail four days after the closure and must wait 10 days for the monies from the account even though it was from a direct deposit 5 months ago. I called to discuss and was offered an option for callback that failed. After waiting for 70 minutes a nice male answered and put me on hold for 10 minutes while he researched. He checked in with me periodically. He said he had to transfer me to another department only to transfer me to a closed department that promptly ended the call. 


key: chroma:document
string_value:
Nine days for a hold on a check for less than 5,000...seriously? This deposit was made through the mobile app. It would have been helpful if I got some notification before I completed the transaction. I have made deposits in my M&T checking account and it didnt take longer than five days. Done with Bank of America.


key: chroma:document
string_value:
Being fraudly paid by unknown user - I create my credit card on Bank of America in Edison at 2019. In several weeks, I get weird notifications from being paid on 2018. Using this credit card brings me a weird and bad experience. The credit card wrongly report my wrong payment is being paid on 2018.


key: chroma:document
string_value:
They don’t have good resolving skills at all. They don’t respect smaller business. They put in hold a check up to 10 days. I’ve had my account for over 10 years with them. Obviously, I’m going to cancel my account in this bank and open up a new one in another. I do not recommend this bank for smaller businesses.


key: chroma:document
string_value:
I'll start off by saying at the beginning of the year the bank did waive some fees for me that they really were not obligated to. But it appears now they're on an aggressive mission to collect back what they waived and then some. This is what the bank does, first of all forget accessing your account online or via the app. The bank tells you that information is not accurate. Well why give me access to something that you know is not accurate. How can I make informed decisions if what I see is not accurate. 


key: chroma:document
string_value:
On 2/15/2019 at 9 am PST I have seen a few authorization codes and a fraud alert voice message on my Google Voice number claiming to be from Bank of America but I noticed the contact number they mentioned is different from actual BOA fraud protection department. I immediately called the correct number and reported about the authorization codes and voice message. The agent looked into my account and informed about a Zelle transfer of $950 to a person. I didn't recognize the transfer or person and I actually did not authorize any transfer (transfer happened at 7.56 am PST while I was sleeping). The agent put a hold on my account and filed a fraud protection claim and then asked me to go to the nearest branch and open a new account. I went to the branch and opened a new account and got the money transferred to new account. I didn't file any police complaint assuming BOA would resolve the issue with a refund.


key: chroma:document
string_value:
Fees, fees & more fees! Originally I was told (by customer service) that as long as I made a monthly direct deposit of $200 to my checking account, I would not be charged a fee of $12. My checking account is used for my son's child support. I receive 2 payments a month that total about or over $200 (it's not consistent). BOA charged me a monthly fee & took my CHILD support money! I called customer service explained the situation, eventually after 45 mins I got my $12 back. Then was told it needed to be $200 direct deposit. I say ok, I'm doing that. I then set up a direct deposit of $25 extra dollars from another bank account to equal $225 a month (just in case), next month comes with another $12 fee. 


key: chroma:document
string_value:
I have been a Bank of America for quite a few years, but my experience the last 3 months has made me start thinking about going to another bank. I initiated a dispute 2 months ago for a recurring charge that increased by 50% without my knowledge or authorization. For the first month they removed the charge. However for the second month the amount is still sitting on my credit card. When I call to ask the BOA rep how to remove, he said it was still being investigated. Then I asked him if closing my credit card account would stop the automated charges and he said yes. So I closed my account. 


key: chroma:document
string_value:
I have used BOA for quite a few years but the last 2 months are giving me pause. In early January I transferred my balance elsewhere because my promotional rate was going to expire at the end of the month. I had been paying it down with automatic payments of $100/month drawn on my checking account for at least 6 months. The transfer went through but they still withdrew $54.10 from my checking account when I had a zero balance. Thinking that auto draft was still on I called them up, requested it turned off and that the $$ be returned to my checking.


key: chroma:document
string_value:
I have been a customer of Bank of America since 1996 and they refused to admit that they even value my business. My ex-husband in one month charged over 35,000 to my Bank of America Card. In the divorce, I got this bill and paid on it every month and on time. 1/2019 I made the final payment - woo hoo. 2/2019 I got an interest bill for $9.42. I was speechless, Bank of America has received thousands of dollars in interest from me and now they refuse to remove the $9.42 because "I owe them this interest." It is not about the money, it is the principle. "Crystal" in West Virginia should be ashamed of her sterile tone and communication skills. I think that if you pay the bill off in full that they should not charge you any more interest. The average person thinks that when they pay the bill off that it is paid off. Don't be fooled and don't think that they value you. Again, it is not about the money it is the principle!


key: chroma:document
string_value:
Bank of America has the absolute worst customer service. Its automated system is the most frustratingly incompetent system I have ever encountered. I will be dropping this account if they ever answer the phone!


key: chroma:document
string_value:
$300 New Checking promotion not honored. I had a promotional offer for $300 pop up for me when I was logging into my account online. I accepted the offer by clicking the link and followed the process to open a new checking account and completed the $4000 in direct deposit funding yet I only received $100. I called Bank of America and after 40 min of holding finally got a department that had to reroute me. I was finally transferred to an account manager which pretty much just called me a liar in nicer terms, telling me that my eyes had deceived me as the promotion was just for $100. I may not be the smartest person on the planet but I can assure you I know the difference between $100 and $300, thank you very much. She refused to do anything further about the matter so now I'm left with speaking about my experience with the virtual world. What happened to you Bank of America. You're seriously slipping on the client service experience.


key: chroma:document
string_value:
Bank of America alone is the biggest joke in the banking industry in my 45 years experience as a CPA, CFO. You can't get past the support system without some account number you may or may not have on you at the time, and when you do finally get someone, it's from another country! I don't even have anything polite to say about any branch staff! They have to offer such great deals, bonus bank accounts, credit cards when really the Discover Card is by far the best choice in the long run, don't fool yourself!


key: chroma:document
string_value:
Management in this branch has no regards for customers. They are extremely slow in providing services at the teller. Any time people ask why there is just one teller agent they become defensive. It is a shame to see three or four employees chatting in an office while the line grows and elderly people have to wait for over half an hour to be attended.


key: chroma:document
string_value:
Bank of America's loan website is totally useless and doesn't answer half the questions you may have on your loan, yet, when you call customer service you are NEVER able to get through to an agent regardless of what day of the week or time of day you call. They are impossible to do business with. The next time I purchase any type of vehicle if they offer financing through BOA even if it's the lowest interest rate there is no way we will do business with them again.


key: chroma:document
string_value:
First I went through the automated system and selected that I would like to receive a call back instead of wait in line. When the call back came, the system would not accept my input (I WAS pressing the #1 to say I was indeed on the line). I went through the process a second time, calling again and this time holding for a full 10 minutes. The woman who took my call, Marilyn in Montana, was extremely unhelpful. She told me there was nothing she could do, that I needed to come into the bank or have her send my card to a DOMESTIC address. (I am out of the country and having difficulty transferring funds). When I asked if there was anyone else I could speak to, she said "certainly" and transferred me right back to the beginning of the automated system, to the 10-minute wait list. I am done with BofA, this isn't my first bad experience with customer service.


key: chroma:document
string_value:
I have two Bank of America Cards and have my house financed through them. One time I am late with a payment by 3 days and they can't drop the late fee. I've never had any problems with other credit card companies dropping a late fee the very first time you are late especially when you have been with them for so many years! Obviously they do not appreciate their good customers. I will pay this card off ASAP and close my accounts with them!


key: chroma:document
string_value:
It is hard to resolve anything when 99% of the agents have no idea what they are talking about. They just spit out whatever comes to mind. You can call 10 times and get 10 different answers to the same question. What a waste of time. Then there is the blatant defensive rudeness and denial. Definitely low class and not where you want your money or anything for that matter. CHASE has 100x better service.


key: chroma:document
string_value:
After receiving an approval letter stating I was approved for an auto loan, I went to the dealer and the dealer submitted all paperwork on a Thursday, that same day the purchase request went to the underwriting team where it sat for 5 days. No one in the customer service was able to get me an answer on why it was taking so long nor have a point of contact for the supervisor of the underwriting team. This has been the longest I've been on trying to purchase a car (*going on day #6 and no answer yet). I should have gone with USAA despite their high rates, their customer service is always on point and responsible. Bank of America is the true definition of incompetence and procrastination.


key: chroma:document
string_value:
I have 2 checking account and a savings account. My children have student accounts. One account was incurring fees due to some change they did made, I called in and they were able to fix it for me. Then my other checking account that was not incurring any fees, again they changed something and notified through letter that even though I have two separate direct deposited of $217 depositing every month since it wasn't a single transaction of $250 or more they would charge me. So to abide I have my payroll slip my check into 2 separate accounts to avoid fees, Now, the final straw is my savings account. Before as long as I have $100 there was no fee. Now they raised the "daily" min in order to avoid fees. I have enough daily things to have to worry about than to have to worry about my bank finding ways to steal my money. What a disappointment.


key: chroma:document
string_value:
I was looking for an email for pet medication and noticed an email from Bank of America, letting me know my bill was ready. Since I paid my cc balance in full on 02/01/2019, I figured it had to be a mistake and almost blew it off. No, not a mistake, they charged me a minimum interest charge on an account with a zero balance.


key: chroma:document
string_value:
Bank of America deemed it necessary to close my credit card account that was opened three months ago. I've made every payment in the short history of that opened account. I didn't know they can review your credit without notice and close accounts as they see fit. My credit history is not great but in the high 600's as I write this. There was no contact with me prior to them pulling my credit again and then closing my account. I was blown away when I received the letter explaining my account was closed. I have never used Bank of America before and after this incident my family and I will never use them in the future. Chase is a much better bank to use. I hope this helps anyone deciding if they should apply for anything with Bank of America. What a shame.


key: chroma:document
string_value:
Customer care? More like screw the customer. I spoke to 3 representatives, and neither one was helpful. They speak to you like you’re an idiot. Not once was I able to speak to a supervisor. First they charged me $35 overdraft fee for being $3 shy on my account, then 2 days later they charged me another $35 overdraft fee, even though I had the funds in my account. Tried to get an explanation, and the woman told me the mobile app is inaccurate, and I need to use online banking. I’ve used their app for many years, I’ve been a Bank of America customer for 12 years.


key: chroma:document
string_value:
My RV Loan is with Bank of America (had no choice) and I'm only 1 month in and I have now had to call over 5 times and have been on hold for over 30 min every time I call. All I wanted was for the auto pay to work. I had been told that they were able to get the payment, they didn't. As my due date approached they still didn't take the money so I called again and was told to make a payment online because the gal couldn't do it over the phone and she would cancel the auto pay just in case. I did that then nothing. Called back and was told it was in process. 2 days...nothing. Called again and she took payment by the phone and said she canceled the others. Take to 2 days later and they have taken 3 payments out of my account. They are the stupidest ** people and company! I'm currently on hold and am 20 min in and counting... Wish me luck!


key: chroma:document
string_value:
Bank of America (BofA) sent me a promotional check to use and I have used one to pay my monthly rent. BofA emailed me that they feel that this was suspicious activity. I personally called in to verify that this check is legitimate and the agent confirmed that the hold will be released. They rejected the check later and now I am facing Late fee of $50 plus NSF fee of $25. On top of that, I was served 3 day eviction notice.


key: chroma:document
string_value:
I have been with Bank of America for 7-8 years and nothing has happened to me like this. I had my tax money going go into an account that was overdrawn for a while. I transferred money to my active account. What I didn't know was that they froze the overdrawn account as inactive on the same day so overnight, they transferred it back from my active account to the old account. To make a long story short. I spent money yesterday so now my main account is overdrawn. My paycheck from my job hits tomorrow into the active account that is overdrawn So my paycheck will be swallowed up. I am completely drop dead broke till weeds. I explained my dire straits and they explained what was happening but it is still unacceptable. When I explained my situation they said Sorry and asked if there was anything else they can do. I am done at this bank and I am closing my accounts. I warn anyone not to bank with them.


key: chroma:document
string_value:
Went to this branch today to deposit my loose change. I was told they do not accept any more. Loose change needs to be rolled. I asked why and when. Oh we have notices here as she shows me a 2 inch x 4 inch notice on one of the desks. Throws it in my face with a smug look and being rude. Also says it needs to be rolled again like I didn't hear her the first time. I have been with this bank for 15 years and never have been treated with such rudeness. I have seen a steady decline in Customer Service at this Branch over the last 2 years. Also all new management changes a few times. I think it is time for a change!!!


key: chroma:document
string_value:
After a life change and severely reduced income, my Bank of America mortgage was sold to Bayview Loan Servicing because I could not make the payments. It took 2 years, but I was successful at obtaining a modification. They serviced my loan for 2 years without incident and then my loan went back to Bank of America. It has been a nightmare ever since. Instead of reevaluating my loan payment upon receiving the loan, they waited and one day I received a letter stating my payment had increased by $800 a month due to an escrow shortage. This is partially due to both banks having paid my insurance, which I discovered myself. Bank of America was clueless. Also there was a tax increase, which amounted to under $200 a month on a yearly basis. I received as much help as Bayview could give me given my loan was closed. I have no complaints with them. 


key: chroma:document
string_value:
I am a retired person on a fixed income and about six months ago, a check that I had written to a charitable organization was stolen before reaching the recipient. The "Pay To line" and the signature were forged and it was cashed at a non-BOA bank. Instead of being an advocate for me in this situation and expediting a claim on my behalf, I have been waiting for 81 business. While this may not be the simplest of matters, it's also not very complicated. Every call to check on the progress has been met with excuses about how it can take up to 126 business days. If this is the best they can do to help a 30-year valued "Gold" customer, I feel sorry for those who do not have this status.


key: chroma:document
string_value:
So I opened an account on November 2018 and a few days later the bank decided to close my account. I still had (have) money on the account so they told me they will send a check to the address linked, I never received the check and after a thousands of visit to the bank the only answer I got was that I needed to prove that the check I deposit was made for me, when that check have my name printed very clearly. One thing I am sure of is that the Bank of America will not keep my money, I will do everything that is on my hands to get that money back.


key: chroma:document
string_value:
I will never, ever use Bank of America in any form or fashion again! I have tried on three occasions to have a payment withdrawn over the last three months. All three months our $800.00 has not pulled and processed. Today, I was transferred five times and on hold for over two hours and still do not have an answer to my problem. It seems there is no one that knows how to resolve my online payment issue. Tonight I finally got someone through online banking/troubleshooting (Brian from NY) and he was able to assist me within 20 minutes. I do realize that even though I was told by every representative that they were sorry for the inconvenience - they really were glad to transfer me. Not that it matters, but I am the superintendent of a large school district in Dallas area with over 3000 employees. I will gladly refer any banking institute with the exception of Bank of America to anyone in my district.


key: chroma:document
string_value:
Offer of service and support. Most times on phone for a minimum of 40- 60 minutes before anyone answers and they have the don't care attitude. Nothing seems to work as stated in their brochures. Going back to visa Capital One, real credit card copy.


key: chroma:document
string_value:
Months after I got probate court authorization for the release of $500 left by my deceased father I still waiting for a response. I have gone to two branches so far. They made me to open an account where they will supposedly deposit the $500. After receiving a letter that I will be contacted by the bank still waiting. But not only that: BOA is charging my account monthly charge. I will pay $75 fee and go through the hazards to the court for a small claim. Perhaps they will spend thousands to their attorney.


key: chroma:document
string_value:
I have been a loyal customer of Bank of America for almost 20 years. 4 weeks ago I was asked to update my credentials by BOA. Subsequently both checking and savings account were closed together with my 2 credit cards. Trying to get a meaningful explanation was both exasperating and hopeless. What I have only been able to determine is that it was a “business decision”.


key: chroma:document
string_value:
I have been a member of this bank for 11 years. In that time my account was hacked 3 times. I've most recently deposited $6000 dollars in money orders and cashier's checks that they have held for 12 days. I have complained and they told me "Frank" whoever he is would call me back in 24 to 72 hrs about my complaint. He was supposed to be in meetings all day. It's been a week. Money still on hold and I'm stuck out of town with no money. ACCOUNT WILL BE CLOSED when I finally get "my" money. Horrible business. More happened but not enough space to write.


key: chroma:document
string_value:
I was approved for a $12,000.00 on my credit card and I was happy but I just recently check my balance online and Bank of America decided to lower my approved amount to $8,200.00 without any kind of communication to me! I called their Manager and she cannot explain to me what happened and she said I'll be getting a letter from mail to explain?! As of today Feb. 8, 2019 I haven't received any letter from Bank of America!


key: chroma:document
string_value:
I've had an account with Bank of America for over 10 years and have never overdrafted my account once. I recently had to make a payment that would put me in the red for a few hours before my direct deposit hit at midnight of the following day. They charged me a fee and would not give me a one-time courtesy and had no care in the world of retaining me as a client. I will be taking my money to another bank. Worst customer service ever!


key: chroma:document
string_value:
If you deposit your first check from a school district in a Bank of America account they will hold it for 9 days. Any automatic bill payments that are set up will be returned because they will not acknowledge the school districts funds for 9 days. You will be charged $35 per return fee. Bank of America can get funds from local transactions cleared in less than 48 hours. Yet they continue to disservice their customers by holding their paychecks stating it takes 9 days to get checks to clear. Nothing takes 9 days to get cleared in this technology driven economy!!! It’s the letter cal school district and teachers who work for them!!! Use your credit union!


key: chroma:document
string_value:
I would rate Bank of America 0, as the customer experience has been awful. After waiting over 45 minutes and consistently receiving no solution to my issues, I see no reason to conduct business with this bank. With a credit score of over 800, I am grateful to have so many other options.


key: chroma:document
string_value:
Last month on 1/11 BOA texted me about a potential fraudulent charge on my CC. Per the text, I filed the fraudulent charge claim through their mobile app and a few days later the charge was removed from my account. I assumed that was the end of it. Today, the charge is back on my account. After an hour on the phone (and speaking to 4 different reps), I was told that a letter was sent out 11 days ago saying that after investigating, my claim was denied and the claim department is closed. I need to call back during regular business hours to find out why they denied the claim. The mystery letter was not available for review online, which per my settings it should.


key: chroma:document
string_value:
I have been a customer of BoA for several years, and I had checking account and a credit card with them. My parents are visiting me from third world country for a few months every year. While they are here, they work at McDonald's and using BoA checking account for direct deposit. When they opened the account, the offer was that if in the next three months they get certain amount from direct deposits, they will receive $300 bonus. Three months later my parents go to the grocery store to buy milk and bread, and neither of their debit cards work. I was in another city planning and having a funeral for my mother in law who recently died, and I was unable to help them. 


key: chroma:document
string_value:
Beware of swiping your card places where scammers can get all your information. A lot of times you would have no idea where this can happen. Well, this happened to me where the culprit withdrew $1500 from my account. Thankfully BOA blocked further transactions, when they attempted a few more times. Despite atm video camera footage that proves I wasn't at the ATM, BOA claims I authorized someone else to use my card. So now I'm down $1500. This was their excuse for me, they're going to keep using this to everyone else who are victim of fraud. I'm closing my account and advertising this to everyone via social media and local news station.


key: chroma:document
string_value:
I lost my card. For 45 minutes I tried to get connected with an associate. The automated phone system is... The worst I have ever encountered at any bank. It doesn't understand anything, and there is no option to just speak with a representative. When you do get through, the hold time was 6 to 9 minutes. Have fun! There is no chat support online, nor email support. I was genuinely shocked that customer service at a major bank in the 21st century could be this atrocious. Just switch to Charles Schwab. Or really any other bank that's not BoA.


key: chroma:document
string_value:
My husband and I have been Bank of America customers for 15 years and they never fail to disappoint! This is the bank that loves to give you tons of credit and then they fee you to death, cut your available credit without notice and trick you into using their "delayed interest" checks just to enable them to up your fees and charges even more. We are on our last straw with them and are closing the last (of three different) accounts. I have never worked with a more sneaky, immoral, unethical bunch of people and hope to never again. 


key: chroma:document
string_value:
I have been with BOA for 5 years. I recently deposited a check from the same employer. I never have had an issue with the employer's check. However, BOA decided it was a good idea to put a hold on the check for 10 days. I have several payments to make. It's been a headache dealing with this bank. All my other co-workers had no problem depositing their checks. So I know it has nothing to do with my employer. I hate that no one from the company whether over the phone or in person at the bank can help me. Just let me use my check!!!


key: chroma:document
string_value:
It is obviously apparent, Bank of America is intentionally trying to cut employee time costs by forcing customers to speak to their automated system and input their account details. Then based on how much profit they make off you, put you in a tier of a long or short wait. All the meanwhile, forcing you to talk on phone or chat online with a machine. And are converting longtime customers and grandfathered accounts to fee or asset generating accounts with an iron grip. Your customer service reasonableness sucks! Bring back real people customer service and treat all customers like real people, not just numbers.


key: chroma:document
string_value:
Each time I called to solve some small problems, I had to wait for a long time and was put through to several different people and my identity had to be confirmed again when I talked to each person. Even though different persons told me different stories. For so many times I tried to use my debit card or credit card from a location not where I live, they block my transaction without letting me know even for a small amount of money. I can write a long article to tell my terrible experiences of dealing with this terrible bank. I can't believe so many people, so many departments, so many kinds of services of this bank are all so so so terrible. Their people are polite but they have no clue what they are doing at all!


key: chroma:document
string_value:
I signed up for a free account to park my money. This is the emergency account that I do not use. Imagine my shock to discover a mystery fee applied after 10 years that suddenly drained it! My own bank in Bellingham would not answer my calls. Customer service refused to acknowledge that even on my online account page there was no clear notification of a fee change. 


key: chroma:document
string_value:
I have been a BOA customer for over 9 years. Every time I call in it takes over an hour to get on the phone with a customer service rep. I called in today and waited on the line for 53 minutes until I was greeted by a representative. I let her know I was going to be withdrawing a significant amount of money and wanted to ensure I wouldn't have any problems. She assured me that my account was updated and would have no issues withdrawing funds. Unfortunately, that was not the case as my account was locked for fraud after only withdrawing a fraction of what needed to come out. This has happened more than once. I was told that the rep remarked my account, but never changed the amount that could be withdrawn on a daily basis. Incompetence at its finest! I'll be closing my account with them first thing Monday morning!


key: chroma:document
string_value:
I hold three accounts at bank Bank of America, two personal accounts and one business account for our construction company. Every time we have a question or need customer support it takes half a day to get in contact with a service agent if we are lucky enough to get through the automated system. It is extremely frustrating to run a business this way. We have been customers for over 25 years hence our hesitance to change our bank, but we will go ahead and move to greener pastures where we can receive better service and speak with a live person promptly.


key: chroma:document
string_value:
For an unknown reason Bank of America would not accept my password for my credit card so I had to change it. Then their system enrolled me in electronic reporting without my permission. When I tried to use their online chat system to stop this change their automated online chat system stated it did not work for that subject. When I telephoned their automated system it would not let me talk to a human until I lied about why I called by punching another selection. Then I was told it would be 28-42 minutes before someone would answer. I finally was able to get the online system to change back to sending paper statement, but only after a giant tap dance and over an hour of trying. Is this what they call good customer service?


key: chroma:document
string_value:
I chose to pay my monthly balances automatic deductions from my bank account. Every month is a different minimum due even after not using the card for over a year and more! They did not advise that the auto draft has to be renewed every year nor why every month the amount due fluctuates without additional charges on the card. I was charged late fees unaware that my auto draft wasn’t valid and costing me a ton of money! I called customer service gave my approval to restore the auto draft and verified my monthly payment was plenty to cover the minimum due plus more! 


key: chroma:document
string_value:
I have a transaction on Nov 12th, and my billing cycle closes on Nov 11th. I was surprised to see interest charged on my Dec statement for the transaction made on Nov 12th. Customer service people don't have common sense to understand simple math. They charged interest in Jan statement even though I paid in full statement balance on Jan 6th.


key: chroma:document
string_value:
Awful Awful Awful!!! Stay away from them. Customer service seems like a non-existing thing there. You call, you get estimate "more than 30 minutes". The best case scenario you get a call back in 1 hour and the line drops the minute you pick up their call. Happened multiple times. Overall, they do not care about their customers, especially small business, they just don't, so stay away.


key: chroma:document
string_value:
I’ve had two credit cards with them for a few years. I never missed a payment. I paid both cards in full and the same day they closed both cards without being able to give me a reason why. Customer service is terrible!


key: chroma:document
string_value:
They could not make it any more abundantly clear they do not care about their customers. Nickel and dimed for every possible thing. In an account that only had $950, we have been charged $51.45 in fees in the past 3 weeks alone. Ridiculous. We just moved to Schwab for fee-free service.


key: chroma:document
string_value:
I have been a Bank of America customer for over 30 years, having a checking, savings, and credit card with them. I have always received free checks to use. Now they want to charge me over $30 for checks. Bank of America has turned over their check printing to a company called Harland Clarke which is a total rip-off company. The minimum amount of checks from them are 42 checks and for that they charge almost $15 plus another $10 for mailing them. What happened to my free checks? I am so unhappy about this change in check printing charges that I am thinking about going elsewhere.


key: chroma:document
string_value:
Noticed a fraudulent charge on our debit card, AGAIN, and there was NOBODY to talk to at this disgusting "bank" because it was after 8:00 on Sunday. And they're closed again tomorrow because of MLK day. So apparently anyone can just access my account for the next 36 hours because this disgraceful bank doesn't have round the clock help for fraud. They are truly disgusting. I want to give them zero stars but they are so pathetic they need at least one star. Despicable.


key: chroma:document
string_value:
BOA is the WORST!!! Save yourself a ton of trouble and aggravation and go elsewhere with your money! BOA could care less about their customers or your money. And their customer service sucks. They will tell you one thing but then do another and then tell you "Well I'm sure whomever you talked to probably just meant..." They are not at all willing to help you and could care less if you're losing money. They place holds on checks for a ridiculous amount of time, return items/bills that come through during that time (even though you have the money in your account) and then charge you returned item fees. Your account statement will say that a transaction has been processed but customer service will tell you it hasn't. It's an absolute nightmare. They find every way possible to charge you a fee. I will be closing my account ASAP and will be going elsewhere. You should do the same!


key: chroma:document
string_value:
Their website is like none other, I have more than a few cards and trust me when I say this. So difficult to tell what your payment is. What is this e-bill section? It is just confusing. I made a double payment and need to delete one. No clue.


key: chroma:document
string_value:
Opened up a card with Bank of America solely to do a balance transfer to pay down a credit card that had high interest. Due to my credit being fair, I was approved but only for $500 limit. I was disappointed as I had opened up an Amex account and received 10k to start with, but I let it slide since I was building my credit and only using this card for a balance transfer. When I proceeded to do the balance transfers, I was informed by customer service that I was only allowed a certain amount of transfers instead of a certain amount of time. This was not what was told to me over the phone when I opened the account so I was pretty unhappy. I decided to just pay down my debt the old fashion way and just use the card for my everyday purchases since I was trying to build up my credit. 


key: chroma:document
string_value:
This bank is terrible. They withhold funds and make careless mistakes. Hold time is a nightmare. Bill pay is unorganized. They told me a check for bill pay was never generated, but it came through my account three months later, which caused many fees that I am having to fight to get back. This problem is still not resolved. For the love of God, go somewhere else.


key: chroma:document
string_value:
Bank of America warning! I got a settlement check from my lawyer, and he wrote a check to me on his BOA account. It has been several days since release. Last night he called the bank, and they verified that the check had cleared, yet they continue to hold funds per their policy. Chase Bank verified that they are the only bank to not communicate and release funds after checks have cleared. I attempted to contact them but as I was not an account holder I could not get past their computerized system to speak to a human. By holding funds and not releasing them after funds have cleared, they have caused myself and my disabled wife, undue pain and suffering.


key: chroma:document
string_value:
I have had an account here. Has a total of 3 months. I've had nothing but trouble and customer service is non-existent. If you get anything you're likely to get scolded for being a customer. I am a state licensed, bonded and insured contractor. I have had payroll deposits from local companies that have been put on hold for up to 10 days at a time. In today's banking atmosphere it can take seconds or even minutes to verify availability of funds via a computer it even a phone call. 


key: chroma:document
string_value:
Travel site difficult to find/use. Called 5x for cancellation refund. For "MY" convenience & avoid any call backs, didn't even try for full refund- cost $105. Supervisor mentality- not out of my pocket so figured it just didn't matter. Didn't care enough to even try for the full refund.


key: chroma:document
string_value:
Recently I have some Business to take care over the phone with Bank of America. For the Past few days I try to contact the Bank over the phone and I have no luck. The waiting period of 40 minutes before I decide to hang up the phone, very disappointing of the customer services, overall the level of Professionalism went to ZERO. Time to find a Different Bank Institutions.


key: chroma:document
string_value:
My husband and I have a BOA credit card, and it’s what I use for my personal purchases primarily online, to help our credit. It has a 300$ limit. It is the most unreliable card! It declines for no reason, even if we JUST put money on it. The online statement never adds up. I just paid it in full, made one $30 purchase, and it’s been declining for two days. We went into the bank to ask what the heck was going on and they said there was a “glitch”. Well, said glitch has not been fixed. Card is still declining. I need to use it... I’m extremely frustrated. I have things I have to purchase, I'm out the money I put on the card for these things, and now the card isn’t working. Where’s the money? No clue.


key: chroma:document
string_value:
I have been a customer with BOA for over 15-20 years. I have great experiences and unfair experiences. I have made deposits in Very large amounts never experienced a problem and small amounts and have caught hell. Until recently BOA suddenly randomly select accounts to place Check Holds similar to TD Bank. Unbelievable causing a Catastrophic Disaster and my bills being delayed. After making a deposit via ATM, with 1/10/2019 the deposit slip after the check was taking advised me that a HOLD would be placed on my account until 1/22/2019. I immediately contacted BOA, inquiring as to why. I was then advised that the Check HOLD VARIES And they have a Right to place a Hold on a check. Remind you the check is drawn within the same state. 


key: chroma:document
string_value:
My disabled parents have a BOA credit card. BOA never sent updated cards. You are unable to pay balance with rewards points without difficulty. They (BOA) could care less. Worst card anywhere ever. The phone number listed on the account is no longer in service. They tell my parents (89 yrs old) to go to the nearest branch with two forms of ID. Nearest branch is TWO HOURS drive. Unbelievable.


key: chroma:document
string_value:
Every time we have tried to get into our Bank of America Credit Card account it is a horrible experience. Our online login user names and passcodes NEVER work. So we use the system to reset our passcodes. The system says it has taken the new codes. However, when we try to login - the new passcodes are not recognized. And, the system starts a 3 try count down. We always get clear out and clean the cache before we try to log in with the new codes. This has happened multiple times over the past two years. We always end up having to call BoA for help. And, if you think trying to log in is a hassle, just wait until you try to call in for help!!


key: chroma:document
string_value:
On September 27, 2017, I made a $8,176 deposit at the local branch of Bank of America, following the instructions of someone who had spoofed my lawyer's email. I was in the process of purchasing a home and needed to provide the remaining balance of the downpayment. Someone spoofed my lawyer's email and directed me to make a deposit into a specific account at Bank of America. The reason I fell for it was because we were far in the process of purchasing the house (we were close to closing), had already exchanged dozens of emails, and the spoofer knew details of the conversation I had with my lawyer the night before the email was sent. I suspect that the realtor may have had something to do with it, but I'll let the FBI make that determination. I can discuss those details in another post - this one is about the Bank's negligence.


key: chroma:document
string_value:
Basically a fraudulent transaction was made on my card. It's been 2 weeks still no help. All they say is they are working on it. If you run a small business and someone steals your money they will not protect you. It will take forever to get your money back. Beware. Stay away.


key: chroma:document
string_value:
Today, January 7th, 8pm EST, I checked my rewards balance and noticed Bank of America was no longer giving me 2% cash back for groceries and 3% for gas. I called to see what was gong on. After SIX minutes of prompts I received a message saying I would finally be routed to a live agent with a wait time between 2.5 and 3.5 hours!! Unbelievable, Crappy customer service. Stay away from this institution.


key: chroma:document
string_value:
I was a victim of an international scam by an employer. After they hired me as a project manager, part of my job training was to purchase equipment for the company using my B of A credit card and I was reimbursed by the company accounts from other banks daily, bringing my account balance to zero. After few months all the payments to my B of A account was withdrawn by these other banks as the company turned out to be a scam and had been apparently using other people's accounts to reimburse my purchases without my knowledge. I received a note from B of A that I owe them about $200,000 because of these withdrawals that I was not aware of and did not approve. 


key: chroma:document
string_value:
I opened a checking account on 12/17/2018 and as of 1/8/2019 have not been able to log onto my own account and I'm being told sorry by the bank. This account had to be opened for a line of credit. Beware of BANK OF AMERICA as this appears to a way of getting extra service charges.


key: chroma:document
string_value:
On Thursday December 27 2018 Bank Of America called me to let me knew that someone fragility put a check in my account which I did not have any knowledge to what was going on. Mind you I had money in my checking and savings account before my hack got hacked with this fragility check from Gulf Coast Bank Trust. I made a police report regarding this issue. When Bank of America called the Guy name was Nate who had called me about this issue. He stated to me that my account was going to be in the process of closing because of this check that was deposited into my account. Then on Friday December 28th 2018 Bank of America had let my direct deposit go to my account which was hacked and it's on hold at Bank of America. 


key: chroma:document
string_value:
I called Bank of America to link QuickBooks for my business. I was on hold for 2 hours. A representative answered and was rude, condescending and unhelpful. She said the holds were from customers calling and asking trivial questions. Since when is a customer question trivial. Then she transferred me for another hour phone hold until I ended the call still on hold. My issue is not resolved. I am disappointed with their lack of service and will close my accounts and do business with another bank.


key: chroma:document
string_value:
I have been a BoA customer for 60 yrs. We have 4 accts w/ BoA, a past mortgage, CDs in the past. In the last decade, especially 5 yrs, BoA has significantly deteriorated in customer service. I have been on hold for 2 hr. 10 Min! My big issue? Just want to take off $95 of fees they charged when I have overdraft protection for a sum total of $50 worth of expenditures. That ends up being close to 200% interest. As soon as I saw it, I went in and put in money. I am now on call w/ the 3rd person asking for help. This one was more helpful than the last 2, who were abrupt and couldn't have hung up fast enough. BoA tries to charge fees for every little thing as a way to gauge the customers. I would get out if my husband would be willing to transfer. His reluctance is many bills are logged in for autopay. Otherwise, I would have been long gone. I'm gonna work on it to make it happen.


key: chroma:document
string_value:
Bank of America has two major promotions going now, one for a credit card and one for a checking account. I applied online for both accounts so that I could manage my cash back rewards from the credit card and receive a “10% Cash Back Bonus” when you deposit your credit card cash back into a BoA checking account. I was notified a week later that both accounts were approved and on the way. I received the credit card quickly (had to pay a rush fee) in order to purchase Christmas gifts for my kids and take advantage of the cash back reward. 


key: chroma:document
string_value:
I wouldn't even give BofA a star but I'm forced to. Never do business with this company. They will close your account at any given moment and will not provide you with an explanation as to why. I didn't do anything suspicious with the account and they closed it out for no reason. They will not even give you a heads up or warning that they're closing it, they just will.


key: chroma:document
string_value:
I deposited a check on 12/27 through the ATM machine... Now though it stated that there was a joke placed on my account for 10 days. The account the money was drawn from posted the very next day... I called the bank. Received no answers. Went into the bank on 1/2 and brought in proof of the posted deposit which ok occurred on 12/28... I received 2 fees on this account as well as returned checks and they refused to reverse those fees... The purpose of a hold is to ensure the money clears. These funds cleared the very next day due because of the hold YOU JUST SIT ON MY MONEY FOR 10 DAYS when it shows the money POSTED. THAT'S HORRIBLE AND RIDICULOUS.


key: chroma:document
string_value:
I recently had to file a claim with BoA. BoA filed the claim twice. I didn’t realize that the claim was filed twice or that they credited my account. This all happened earlier in November. On 12.28, my account was overdrawn 500 because they did a reversal on the duplicate claims. When I called to see what happened and why, I was told that they did a duplicate claim, a month ago, and they were took the money back. I was then told that I need to monitor my account more closely and they would not be giving me my money back. They rep even admitted they were at fault for the duplicate claim. They said they notified by email, which they did, but the email said they were crediting my account after the duplicate claim. I am so disappointed that after they admitted fault, they basically said they were not going to give me my money back. I’ve never had any issues with them prior to this, now I’m considering changing banks.


key: chroma:document
string_value:
Bank of America has the worst customer service. Not only has my card been blocked multiple times once after a haircut and it took over 2 hours to get ahold of someone so I could pay, another time I had a basket full of groceries and it declined me as I tried to pay. Each time I have to call the bank and it takes well over an hour each time. I still stayed with the bank. 


key: chroma:document
string_value:
I went to Bank of America in Beltway 8 and Wallisville Rd to change my work check which is from bkoa, they asked me if I wanted to open a new account with them and I simply told them no, that I had an account with them and I had to close it because I didn’t like the way they work, they simply started saying there was something wrong with my check, they took my check which is the same one I’ve always change for like about 5 years and they put it in the manager office and saying that they have to confirm everything was ok. After an hour they made me put my fingerprints and wrote something on it! They simply told me that I had to wait for the manager. I simply leave and went to Chase and they change it with no questions! Thank Chase!!! Bank of America is the worst bank ever!


key: chroma:document
string_value:
With billions of dollars in fines and lawsuits, you would think that Bank of America would do everything they could to change their ways to operate in a more moral and ethical manner. But, that obviously isn't the case. I deposited a payroll check to my Bank of America account using their mobile deposit system. The check was issued from a Bank of America account. I have always been told that, if the check is deposited via mobile deposit and it is a Bank of America check, the funds will be available the next day. Now, suddenly and without warning, the funds are being held for a week. I suppose that has nothing to do with the fact that, in that time, my credit card payment for my a Bank of America credit card comes due, causing me late fees, right?! Additionally, my rent, car payment, and insurance were all planning to come from that check, costing me more money in fees.


key: chroma:document
string_value:
It seems to me the initial problem is with BANK OF AMERICA...(you know it’s owned by Saudis...right?) Anyway, this bank practices unethical and underhanded practices for years. This is why they have been sued dozens of times by class action lawsuits. I personally have had only good service and experience with Carrington since they took over my loan from BOA. I guess it’s just depends on what customer service rep you are “lucky or unlucky” to get. Their escrow department has improved significantly; now your escrow balance is on your statement and you can track it. This company’s policy is to have a cushion or they will float you a non interest loan attached to your mortgage that is spread out over three years to cover shortages. 


key: chroma:document
string_value:
I've been a Bank of America customer for probably now four or five years. Compared to my Chase or PNC account, Bank of America tends to have fees for low balance and fees for transferring. The other two banks both have no fee for transferring. I feel like Bank of America squeezes out every dollar out of you. I understand that banks have overhead for maintaining accounts, but they more than make up for this with their lending products.


key: chroma:document
string_value:
For 16 years I be using Bank of America. I went to this site Global Poker. The bank let them reach into my account and take 230. How they do not know this site is a scammer and allowed Global Poker to withdraw 4 times from my account. The reason why everyone is using the bank is for customers account protection. I feel like there’s no protection if they don’t even know what site is a scam and allowed them to do that 4 times!!! This is unbelievable. I have to switch bank for account safety. Bank Of America are the worst!!!


key: chroma:document
string_value:
I wish I could rate my experience with a 0*. The Claim rep was RUDE and very UNPROFESSIONAL!!! She took things upon herself, and blocked my debit card. I been dealing with BOA for 7 yrs and those was the worst!!! I will close out my account after the 1st of the year. Y'all customer service SUCKS!!!


key: chroma:document
string_value:
I deposited my Christmas Bonus and it is on hold for 10 days. Bank policy. Worst customer service ever. I will be closing my account with them and finding a better bank. Run from this bank. They are the worst bank ever.


key: chroma:document
string_value:
This is the bank that holds my check for 2 weeks in Christmas and New Year time with no reason. Because they need money for themselves and they have right to keep your money. That is one of the ridiculous bank. I will close my accounts right after my funds available... Interesting part is, the check that I deposit from my different business account to other one and Bank Of America said they dont get money since check withdraw from my other account. You guys are ridiculous... I have been your customer for 7 years and how you guys treat your clients...


key: chroma:document
string_value:
I’ve had a credit rating of 825 for the past 10 years and never a single late payment in all that time. Last year I decided to apply for Alaska Airlines BOA credit card for the perks of airfare and mileage. I downloaded the app but was unable to view my transaction detail online nor did I receive billing statements. BOA wanted me to link my Wells Fargo account to the credit card and I declined for security reasons. I was unable to set up an immediate transfer as I pay my credit cards in full every month.


