# embeddings_queue

created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f4c7bb3eae7e4984a5aa44138ea4d426
encoding: FLOAT32
metadata:
{"chroma:document": "Never sent title when paid off. When I called for it they said they sent it but could not confirm where or when. Gave wrong info on how to obtain from title office. Title office said they never received it but they commonly have problems with Ally. Horrible support and negligent with important documents."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 803e1d92830848dab7b6ffc0dd528347
encoding: FLOAT32
metadata:
{"chroma:document": "I contacted Ally Financial about being behind on payments as my wife just had kidney surgery and foot amputation as was told to make 1 payment in the morning and I could defer other payments so I said ok. Have conversation recorded between myself and Ally rep Resee. And that night they came and repo vehicle before I got chance to make payment. And now being told they will not honor deal made that they want $3000.00. This is no way to treat customers as no one can control if people fall ill to medical reasons."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 15ebaa7d3665421082270e9aec19329e
encoding: FLOAT32
metadata:
{"chroma:document": "I paid cash to pay my car off and have it sold and can not get my lien release. Will never use them again. Still waiting. If you pay money out of your checking account it\u2019s not considered cash. Even though your loan is paid in full and the money is out of your account. They will not give you a lien release. When they do fax it it\u2019s 48 hrs to fax it. Never again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 443d49675ea543a985e0ed82878c1977
encoding: FLOAT32
metadata:
{"chroma:document": "I was paying more on loan till I realized they were putting it towards my next payment, not on principal. When I realized that my statement said my payment was .94, so I paid that then was hit with over 1200.00 interest. We are so upside down on loan because we have paid over 12,000.00 in interest for a little over two years and only 8000,00 on loan. Find someone else, they just rip you off."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d33c4e468ca84d6b9d6be2522500c195
encoding: FLOAT32
metadata:
{"chroma:document": "I was underwater in my last car and had no many issues with it. I had no choice but to trade it in for a base model Durango. Because I was so underwater and had to add an extended warranty, I had no choice but to sign a new car loan with a high interest rate. I\u2019ve owned several cars and was always able to refinance for a lower rate. After a year of on time payments I contacted Ally to refinance, only to be told that I am locked in to the rate which was agreed upon when I originally signed. I will be wasting thousands and thousands of dollars on an 8.5% interest rate. I find it interesting that Ally has a new marketing ploy, telling consumers they should use Ally because other banks charge high interest rates and take your money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aaeabfa65803477c9f078c70892975c6
encoding: FLOAT32
metadata:
{"chroma:document": "Terrible experience with the lease return process of my Jeep Grand Cherokee. I\u2019ve leased two Grand Cherokees. And was prepared to lease a third - but Ally botched the deal/timing by dragging their feet. I ended up leasing an Acura MDX with Honda Finance, and it\u2019s been 100% better."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d2b3181484864f528945a7bdf4f2fafb
encoding: FLOAT32
metadata:
{"chroma:document": "Updated on 10/09/2020: A little less than two years ago I had issues with Ally. My car was repossessed due to them taking money from my bank account and not putting it towards my car. They caused me to rack up all kinds of late fees. I had my account on autopay and for a while I didn\u2019t have any issues. Until I got a new bank account. Now they take my payment and on their side they say it was returned. The payment was never returned to my bank account. I try to call and can never get someone who will give me a straight answer. All I get is \u201cwe\u2019ll notate the account\u201d and they never do. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3584461717d54d3e885fa63803217557
encoding: FLOAT32
metadata:
{"chroma:document": "Leased a Jeep through Ally bank. I cannot get the payoff amount from them. They say to contact the dealer. The dealer says to contact Ally. It is one big runaround. Plus they don't pre inspect your car for you. I would NEVER deal with this bank again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2f57213366d34c839241178a9197fe5f
encoding: FLOAT32
metadata:
{"chroma:document": "Paid 2600.00 for a car warranty that doesn't cover anything. I have had to replace parts that should not have gone bad in a car that is only 3 years old. They are not helpful or useful. Waste of money. Horrible company. Doesn't stand behind its product. Useless."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4d0074d65dc24ec5912ff4c1951805d4
encoding: FLOAT32
metadata:
{"chroma:document": "After paying on time for two years, I too had a life-threatening heart condition that totally stopped life as I knew it. We kept in contact with Ally on a daily basis. They call you at least 20 times a day 8am to 9pm like clockwork. I made an arranged payment on December 4th, and the next payment was to be made before Christmas day the 25th. I made a quick trip to the local grocery store on today December 20th, and upon return my truck was gone. Ally lied to me and repossessed my truck before the next payment had to be made."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b48ee6732874cfb88ed24ba362d43e4
encoding: FLOAT32
metadata:
{"chroma:document": "I had Ally for a gap coverage insurance policy. Not only did it take three and a half months to process, but they refused to cover nearly $1,000 of the balance and incorrectly claimed that this was offset by a tire and wheel package that I had purchased from the dealership. I asked to speak to someone in management but she was just as clueless and unhelpful as the rep. Go elsewhere and don\u2019t waste your time. Customer service is non-existent and the whole process is a bigger headache than it\u2019s worth."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5cca958ee34a47399c971c9ecda2b981
encoding: FLOAT32
metadata:
{"chroma:document": "Thank goodness I became aware of the mountain of customer complaints about Ally Bank, so I can at least be prepared for more of their non-sense as I wind down the auto lease I now have with Ally Bank, after just experiencing their awful customer service! I have been an excellent customer having made every payment timely and always about 2 weeks early, with only two more payments remaining, but even so, Ally customer service reps are no help at all with my questions about end of lease options and actually, Ally service reps have been downright arrogant when I ask any questions at all about my lease-end-options and refuse to give me any information about my lease-end options until the lease \u201cmatures\u201d or in other words, they won\u2019t discuss my lease-end options (Buy the Vehicle, Extend the Lease or just return the vehicle) until my final payment has been received."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 120c65231db34409a0d9884f74dbc8ad
encoding: FLOAT32
metadata:
{"chroma:document": "Leased my Maserati for 36 months which was financed by Ally Bank. Returned to dealership 1.5 months ahead as I have reached the mileage allocated. Two weeks passed, called and was told by Ally they had not received info from dealership. Two weeks later was told they have completed inspection by 3rd party and need to wait. Another week (now 5 weeks) when I called to ask about the $800 security deposit, was told I had to wait \u201cuntil car is auctioned off\u201d. That is the alarm bell and fury went off. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c1b25b97959448b8a4b80ccfe2cecd81
encoding: FLOAT32
metadata:
{"chroma:document": "So I have been banking with Ally since I was 17! I am now 21 years old. I have never had any issues with Ally until 2018. 2018 was the year of lies for Ally bank! So the first incident was someone hacked into my bank account and changed my login details. When dealing with this very serious issue with Ally they told me and I quote, \"Because you have a similar username as other users when someone changed their password it reflected in your account.\" Tell me consumers, what bank allows multiple users to have the same username? Really! So obviously if this was the case Ally wasn't doing their due diligence. I told them that it was a hack per their own email correspondence to which they said that could not happen. REALLY! OKAY! LIARS! It came across as they have no idea what happened and are lying to cover their tracks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8992ad5aebf14be5ae50284b2dbf7448
encoding: FLOAT32
metadata:
{"chroma:document": "Updated on 12/05/18: After receiving the title release from Ally Bank after several phone calls I finally got satisfaction. When you call Ally you will get an overseas operator, tell that operator you want an American operator (Ally rep). After much confusion on their part I received by email a title release form plus I asked for a hard copy which was FedEx'd to me. I took the release to DMV and they said that now Ally had notified them of my payoff and released all interest in my vehicle. So if you are promised a vehicle title in the mail do not wait more than 10 days, call your DMV ask if your vehicle is released and if not call an Ally American operator and tell them you want the release form by email, hard copy and also notification to your DMV. Good luck all. Never again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 388d53f80854499b835de9fa79553a09
encoding: FLOAT32
metadata:
{"chroma:document": "First off, these are predatory loans, most at interest rates in excess of 20%. You will pay for your car twice, and be upside down on the vehicle the entire term. After 3 years my bank refinanced the loan and sent a check to Ally. After two weeks it was not posted to my account, so they stopped the check and sent a new one. Two weeks later, nothing posted. I called to find out what was going on. Was told they hold checks up to 10 business days while they determine if it's the correct payoff amount. The interest charges kept accruing during this period. Then they reported to credit bureau that I missed my payment that month, while they were sitting on the payoff check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c18e36e11ae54e21b4e93eeb2e170cd9
encoding: FLOAT32
metadata:
{"chroma:document": "My experience with Ally right now this very moment it is 6:39. Still want them hung up with them about 6:37. Very angry and very distraught. Bothered 2 facing when will I feel not so bothered? By the end of the night I can come soon. I was two months payments behind with Ally Finance. I was in August and September late coming month of September. I go to pay August in the middle of September so I came out to steal. So check comes I try to make that payment but I did not succeed successfully with that so September's was not met. So what's going into October? They're already sending me mail stating that I need to catch up. I wasn't trying to hide from them whatsoever. I was keeping contact with him very often. I do not want my car to get repossessed. I have made a payment arrangement and then follow through with that so they sent me out a nasty note stating that my car is due. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8bb47055208543fcbab5954d1aea9364
encoding: FLOAT32
metadata:
{"chroma:document": "So first things first, when you have a vehicle financed with Ally Bank you will get phone calls. Obscene amounts of phone calls from random numbers. They will harass you multiple times a day until you set up your online account. During which you are forced to set online bill pay, which is auto pay. So the problem with this is if you ever decide to make a payment early or from a different account prior to the auto payment they will still collect the automatic payment. The customer service is horrible and sometimes impossible to get ahold of. You're lucky if you get someone who remotely speaks English and they are less than helpful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c634ff1cf8e74e999b0bebdbd096c919
encoding: FLOAT32
metadata:
{"chroma:document": "IF I COULD GIVE 0 STARS I WOULD! This bank is deplorable. I opened an interest checking online and funded immediately during the application from my Chase savings account with $20,000.00. Everything went through fine, a few days later I can\u2019t sign into online banking. So I call and they asked for a utility bill and my I.D. Reluctantly I email both and now my account has been closed due to \u201cconfirmed fraud\u201d! HOW?!?! I have never even done anything on the account itself, never even received a debit card or a welcome letter as promised in the mail. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4053a7bfb12843febbddb5638b1ef7cf
encoding: FLOAT32
metadata:
{"chroma:document": "Ally provided funding for my wife's original auto loan. She paid off the entire loan in 4 months and it was paid in full on October 2nd. One week later, the car was totaled in an accident and our insurance company agreed to immediately reimburse her for the full value of the car, but first they needed to obtain the title of ownership from us. Ally said they mailed the title to us on October 3rd. Now, it is November 21st and after almost 30 phone calls to Ally, we have still not received the title of ownership from them. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b7e6b0b930b44aa18bbd514f40fec231
encoding: FLOAT32
metadata:
{"chroma:document": "We have been customers of Ally Bank for years. We have more than one account with them, all in good standing. Never bounced a check and never even needed overdraft protection. So we ask them one simple favor. To write a letter of reference. They have sent us bank statements, account balances, and other various papers that are not what we need. We have even copied and pasted a sample letter from the internet. But they can't seem to take the five minutes to type it out and hit \"send\". Our local bank sat right down, typed it out and handed it to us. We have been waiting for Ally to do this for 30 days now. Bigger is not always better. Stick with your hometown bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b9a3814559b464884b4e3cb4863366a
encoding: FLOAT32
metadata:
{"chroma:document": "I have 2 auto loans with this company! Always paid on time! My Husband and I decided to pay both accounts off in full. I sent the checks the 5th of November 2018, they received them the 12th. When I called I was told that the checks needed a second signature for them to apply them to the account. This was all fine and well, I offered to pay for them to overnight them back and I would have them signed and overnight them back to Ally. They were approved by Ally to be overnighted which I have voicemails and an email staying this. Ally said the checks would be sent out the 13th of November overnighted. ALLY never overnighted the checks. When I called I was transferred to multiple people telling me completely different things!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5fb67646563c4c59833642621e2b1b62
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{"chroma:document": "Back in December 2016, I cosigned for my daughter to get a car. In August 2018, the car was totaled. Between that time and through October, payments were continued to be made. At the end of September, Ally changed the account to wanting to be paid in full but DID NOT contact the cosigner. In the meantime a payment was still made. At the end of October, the account was charged off and again, the cosigner was not contacted. On November 1st, one day after the charge off, I was finally contacted and told everything that was happening. Their excuse for not contacting me, was that my number was listed as a work number. But that just seems a little funny that they never contacted me until the day after it was charged off. When I talked to them, I was unaware it was charged off and offered to pay off the entire loan but I had to move money around (Nov 6th). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1802188477924dfbb72d16790e0f1590
encoding: FLOAT32
metadata:
{"chroma:document": "After 4 years of paying on both my accounts with this company in a timely matter they decided to without permission take 2 extra payments out of my account! I never authorized it, I was not behind not late with my payments! I called them to complain. \"I have other bills. Put my money back.\" They told me pretty much it was my fault, \"Oh well call your bank,\" and agreed with me I was screwed! The operator nor their supervisor cared or was helpful. They were coy and arrogant. They told me to call my bank. Well I did and I placed fraudulent charges. It\u2019s against the law to do that! I will tell everyone I meet and every review I see I will write about this company! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae18ee8956b249c4826a70e7c5c671c0
encoding: FLOAT32
metadata:
{"chroma:document": "Ally Bank wants to charge me $10.00 for a Transaction Register (a record of deposits and items) booklet. They claim check order is \"free\" and that include one transaction register and a cover. I stated them I do not need checks because I have plenty: I just need the Transaction Register. They are thieves!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db9c0542fe104f6fb28bbae360a417b1
encoding: FLOAT32
metadata:
{"chroma:document": "I need to refi my car loan. I'm stuck with Ally Auto because my loan is upside down. I owe more than its worth. Ally doesn't give you options to refi. Other banks won't touch it. I would pass on Ally and never finance with them again. My APR is also extremely high. I have normal credit, I feel like they could help if they would at least lower my interest rate. But...no such luck. I do not recommend this financial institution."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 83dbcae54b234f53a277f45b05e03a97
encoding: FLOAT32
metadata:
{"chroma:document": "We just started our new car loan with Ally Bank two months ago and had no issues. Due to a job promotion and change in pay schedule, this current payment was 6 days late. We didn't figure it would be an issue since we were in our 10-day grace period. However, we were wrong. The first day we were late they started calling to collect payment. They were rude and demanding, as if we were in serious default of our loan. By the 6th day they were calling twice a day, at various hours in the day, and also calling all numbers they had on file for us. They threatened us with late fees, and treated us like delinquents. We've had several car loans, furniture loans, and of course a mortgage and we've never been treated this way. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 06d6e6871a314126823e5f028aae8e96
encoding: FLOAT32
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{"chroma:document": "Ever since I financed my car through Ally it has been the worst experience ever. At the car dealership I was told how much my payments would be. Ally has never sent me anything explaining what my payments are actually and when you call them they purposely act stupid like they can't understand what you need. They pull up random amounts of fees and penalties that make no sense. None of the people that work there speak English or something close to it. One time I actually talked to an English-ish person and guess what...they put the first person I talked to back on the phone! By the time you finish with them you just want to slam your head against a wall. I think this is what they want and you finally just pay the crap and move on."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53453b6f1fb7437cbf080f7b6bbfd398
encoding: FLOAT32
metadata:
{"chroma:document": "If you want to hear my story it is below on why to stay away from this company, but if you are expecting a title to be mailed just call back and ask for the lien release document to be faxed or \"mailed\" to you. I never received the title in the mail and it's been over 30 days. I decided to sell my new car that was financed by Ally from the dealership. Ally could be much better if they would invest time in their call center to actually give people correct information. Not sure if this will help anyone, but here is my experience with this bank: Once the funds cleared my bank from the buyer, I went to my online account through Ally's website. Generated the payoff amount and paid the account off. This may be absurd of me, but I thought the fastest way to pay off the account would be to make an online payment using my checking account from my bank which was my payment source on Ally's online account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5df38934a7874726afb3480730ea31fb
encoding: FLOAT32
metadata:
{"chroma:document": "Turned in car and claimed I had damage, so I called and explained my situation and they didn\u2019t care. I\u2019ve never been in an accident and have always paid on time. Customer service was the worst and not helpful at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dc59e51387064d1a82842f6f326b7038
encoding: FLOAT32
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{"chroma:document": "On July 29 my payment was due, while in my grace period, on August 7th I totaled my suv. I called Ally and reported it and contacted Gap and informed them as well. They said that I had to send in a police report, insurance information. I did everything they said. Meanwhile, Ally Financial, closed my online payment account, I couldn't see any of my information. They then put a bad hit on my credit report. They received a check from Geico for 16** plus $ and one from Gap for 5073.54 and 430.91 from Millsboro Auto as a gap refund. On the gap paperwork it shows the total owed one the day of total is 22,300. Gap paper shows it's all paid. But Ally says I still owe 1111.54. And they don't explain as to how I still owe them anything. I will never ever use them again. And I can only hope that no one else has to either. I do have all of my paperwork. But if you don't want them to ruin your credit, what do you do? Pay."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c39f545ff89c4a4eb35b7dbae6fbd577
encoding: FLOAT32
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{"chroma:document": "Ok so just to be honest, I was behind 2 months on my car. My husband called Tuesday and to his surprise they stated my car was up to date and no payments were due. He was calling to pay what was owed. They said nothing was owed at this time. Fast forward to Thursday! He goes to withdraw money from our account. To much surprise his entire account was empty! Yes. Empty! I\u2019ve now researched this and it is illegal even if we owe, it is illegal for any company to take money from your account without permission, or letting you know, unless there\u2019s a judgment signed by you in a court of law. Which we don\u2019t have. You have to be sued for garnishment to be allowed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f9e915bd887d48fa9fb20aad7d74997b
encoding: FLOAT32
metadata:
{"chroma:document": "Once again, I set my payment up on \"Autopay\" to come out on the 25th of each month (the day I get paid). They will not change my due date from the 24th to the 25th. So I deal with their harassing phone calls each month. Today, I received a call that my account is $139 past due. I ask why/how since I am on Autopay to be taken out each month. They say that it's because I always paid more than my payment and when they set up the Autopay it made my bill lower, for a few months, and now the Autopay amount isn't more than the original payment. So along with this RUDE debt collector, I have a \"Past Due\" amount as well as late fees because they did something wrong. Not me. I just wish they would waive their late fees, since I don't feel like it was my doing. I also wish I would have researched this company a lot more before financing through them, I see a lot of 1-star reviews. This is my fault for not doing better research, I suppose."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 617e4923058f43a889a2e9bbcf0dd613
encoding: FLOAT32
metadata:
{"chroma:document": "I sent a cashier's check overnight for the payoff amount on October 3rd, it was received at 10am on the 4th (the due date). For 4 days the account was marked past due. Then it was marked paid in full. Now it's the 12th and I just got off the phone with customer service who informs me that the release for the title should be to me by the 16th. I am pissed, the buyers have decided to look elsewhere. And if it took that long to make a payment I am sure there would be delinquent charges incurred. DO NOT DO BUSINESS WITH THIS COMPANY. YOUR BEST INTEREST IS NOT THEIR CONCERN."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a01abe1dc88b490a9a673ec342c37f5f
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{"chroma:document": "On Oct 3rd I CALLED Ally Financial to come pick up their 2007 Suzuki. I had this truck for 6 years and it still wasn't paid off. I would have never got done paying for this truck. They refused to come get their truck. Told me I was responsible for the other $4,100. I told him to go to hell not paying y'all another dime and I jacked the truck for 500. Ally is the sorriest company I have ever deal with. They're rude you're obnoxious and they're foreigners. Don't ever go to Ally Financial. Bunch of foreigners. Stay America."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "They repossessed my car on a Sunday and I couldn't get ahold of them and I had to work. I tried again and again and they were not helpful, rude and obnoxious and days and fees were piling up. This followed after I tried to buy the car from them and I was behind due to hardship but I've always paid my car and they know I was good for it but they took it. They are ** snakes and I will never do business with them again. They knew my miles were almost at the end of negotiated and they took the car like the garbage swines they are. Stay far away from this company. Loyalty is not a part of their vocabulary. If you need a leasing company, do yourself a favor and heed all our warnings. Make sure to NOT do business with the snakes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I was recently in a state of emergency because of hurricane Florence. My family and I lose everything especially the car that was being paid through Ally. I was a few days behind because of the storm. Loss of power for almost 2 weeks. Once I was able to call them, there was no one available that I could understand. I expressed to the collection department that I live in NC and was experiencing a hardship because of the storm. I had been making my payments on time within the 30 days allotted for 2 years straight. I was then told that if I didn't make a payment it would go against my credit. I explained once more that my city was under a state of emergency and we had no power. Still no empathy. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Over the years I have leased several of my cars through Ally Financial when I leased through Chrysler. Since I know how Ally Financial operates when you turn in your lease. My wife and I took pictures of the car expecting Ally to place bogus damage claims on the car so they can charge the customer. How do I know this because it has happened to us before. The car we turned in was in very good condition and about 8,000 miles under the lease mileage requirements. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0875819e1a3248c8b5919550cdd278f3
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{"chroma:document": "In early September 2018 I requested an IRA distribution. They first had me submit one form, then another, then another. Now because I have three IRA accounts they want three more forms taking distributions from each account and incurring early distribution fees on each rather than taking my distribution from one account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "So apparently, NO ONE that works within Ally Financial can give you previous statements if you weren't enrolled in paperless statements. I was on chat with someone and they can only give payment history. It is absolutely RIDICULOUS they cannot provide any time of paperwork/statements prior to 6 months. How can they not have that documentation available? Even for a fee I would pay if needed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Worse customer service I have ever had the displeasure of dealing with! Have been hung up on repeatedly, NO ONE SPEAKS LEGIBLE ENGLISH, And It is a magic number to talk to anyone in the company other than their collections division. It is impossible to talk to anyone who does not have their head up their ** or who knows what is going on! Will NEVER do business with them again, and I have purchased over 10 vehicles from them!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f9ecc7cb82446bdb344f52a169cddcd
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{"chroma:document": "Ally was great until I accidentally overdrafted one time. After that they put me on \"probation\" and charged me a $30 overdraft fee. Being on probation means instead of letting checks post next day they withhold the funds for an entire week. It's designed to make you overdraft again and again so they can keep milking you $30 at a time in fees. Avoid Ally Bank at all costs. It's not worth it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9b61f6722fa44bb9b382be66a3fbd038
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{"chroma:document": "I had co-signed a truck for a friend, when I found out he was not making the payment, I had called several times over the months and asked if they could track the car and if I can take over the truck and pay for myself (in a recorded it line at least they told me it was recording). That told me there is nothing they can do and they can't not locate the truck for me, but when they possess the truck, They will let me know and that I would be able to pay the fees and buy it from them. 6 mo later I got the final papers saying that they sold the truck for $ 23,000 or so and that I owed them over $10,000. I never got nothing from them only final. Now this messing up my good credit and there nothing they would do to change."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3abe9d76f8bb43478456851d7e02ffff
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{"chroma:document": "Ally Bank is one of the most inept businesses I have ever had the misfortune to deal with. In March of 2014, I financed my first car through Ally. I was glad to be picked up by Ally because I was fresh out of college with no credit history. As such, my interest rate was pretty terrible, but I just counted myself lucky to be approved and entered into a six-year loan proud of my new adult car and proud of myself for making it happen."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I deposited a payroll check for $2300 10/1/18. I waited 1 whole month to be paid. Ally Bank is withholding my paycheck from me which has resulted in me sleeping outside and almost being raped last night. I was bludgeoned in the head by a fellow homeless stranger. I may lose my job because I can't afford a place to stay or place to shower. I explained my predicament to Ally Bank customer service. They said I cannot speak to a manager other than a call center supervisor. They said they cannot release the funds for 5 business days without exception. It will take an \"executive\" research and resolution team three business days to get back to me. Meaning even if they could release the funds it would still take 5 total business days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a7c042584514badb5459e8b015c1cde
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{"chroma:document": "I was just on the phone with one of your representatives regarding my account. He explained that for 2017 and 2018 I have incurred $550.00 in late fees. After explaining to him that since February of 2018 I have been paying $1000.00 which is more than $200 over what my normal car payment should be. In May of 2018 I paid $1,100 which is more than $300 over what my normal car payment should be. The representative explained that the overage has been applied to my finance charge and not my late charges or principal balance and I am STILL being charged additional late fees on top of the late fees. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 50fb055ce61a431e86d51ff5ad996637
encoding: FLOAT32
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{"chroma:document": "DO NOT UNDER ANY CIRCUMSTANCES choose this company Ally! This company is the biggest scam with the world's most incompetent and derelict representatives who are probably all working part time at Target because they don\u2019t get paid any more than minimum wage. Their customer service is to be compared to that of a ** pencil eraser! My husband was hit in his F350 by a semi truck making an illegal wide turn from a middle lane. He\u2019s lucky to be alive and still continues to see chiropractor physical therapist and a neurologist due to the accident. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 21bca80a9cc74a3b84881ab9e32965d9
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{"chroma:document": "If you end up being financed by Ally Auto please do not trust their online payment systems or when you call in. Online will tell you something one thing will happen. When you call in they tell you completely something else. If Ally is offering to finance your vehicle please tell them you will take anyone but them. Do not let them screw up your bank account like they had screwed up mine. They don't care about their customers. You can talk to the same people over and over again and each one will tell you something different. No one is on the same page and it is you as a customer that will be victimized. This is the worst company in existence."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 98c92b24eadd40c0b05dd3596b98b467
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{"chroma:document": "Customer service at this company is non-existent. The way to contact a live representative changes almost every day. A built in chat through their website became a messaging system that has no way to track your own messages. If you try to call their listed customer service line it tells you about all these \"great\" offers you are eligible for and get stuck in a sweepstakes line with no way to get a hold of them. If you call one of the alternate lines to their loan agent department the call will disconnect (read: you will be hung on) 3-4 times and you have to call back into the queue to wait for somebody to finally take your call."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e98d5322ed448448ff00649145e4f18
encoding: FLOAT32
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{"chroma:document": "End of lease purchase from Ally. Sent a pay off check to Ally via FedEx Overnight mail. Delivered and signed by A. **. I called the Leasing Department and stated check was received and it would take 24hrs to process before sending out the Title to me. I called 25hrs later and now they tell me never got the check and asking to have their research department look into where the check could be... So frustrating!! Still haven't gotten anywhere and still haven't seen the title for this paid off vehicle!! Constant battle with this bank!! I will never use them again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 24e3bf9d97cf4e3d939e6cd5978af3ff
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{"chroma:document": "My son had a lease through Ally. I called to find out the lease end date as my husband was a co signer and was told the date. My son took the car back to the dealership for some repairs and it was not recorded correctly with the dealership and Ally. So they are now trying to collect another $600 in charges for turning the car in late. The car was under in mileage and my son paid out of pocket for wear and tear. They have now sent us to collection even though we were making payments. I called today to pay it in full at a reduced cost per the last letter. They were no longer willing to do that reduced offer. I would never use them again. They are deceiving to their clients. They are not to be trusted."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 94d94cab53d24e3c8926010b22b675ed
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{"chroma:document": "Ally is terrible, the customer service is awful. They rip you off and don't care about their customers. All they care about is getting paid. I'm in the military and have been in situations where I couldn't pay my car payment on time because I was activated or gone for training and I tried to see if they would work with me and they didn't. Ended up being behind on payments and I still am. They are unreasonable and I will never use them ever again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4e3be62558524f98993244817e71b3e0
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{"chroma:document": "I financed through Ally with an easy payment... while married. I got behind one payment while adjusting after a divorce. A late payment fee was added and that's perfectly acceptable, I was late. The next month I barely made my payment so I paid a small portion of the late fee. The next month I made my payment on time but a late fee was added. I called and was told it was due to the fact that my account was behind. Not paying the entire late fee incurred another late fee. I eventually was so far behind I asked my divorce lawyer for advice. He said I was better off letting them take it, it's easy to bounce back these days. I tried one more time and they wouldn't budge on late fees so I quit paying. I put my payments in savings and drove for free for 3 months. They took the car at midnight, not going to lie I felt like a failure but two days later I had a new car with a different company, a more affordable payment and zero issues."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 15a650714f1c4adc85e3d25e5c601785
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{"chroma:document": "I called Ally Auto to make my vehicle payment. My husband had a bankruptcy so for some reason they\u2019ve made it extremely difficult for me to make a payment on my vehicle. I was speaking with Jennifer in the Bankruptcy department about how to make payments on my vehicle. I asked that since my husband was no longer liable for the vehicle if they could restore my account so that I could resume automatic payments. She kept cutting me off and was extremely rude and disrespectful the entire time. I cannot wait to be finished paying off my vehicle so I do not have to speak with these people ever again. I will let every person I know to not do business with these despicable people. I am going to be looking for a different lender and hopefully refinance just to not have to call in and be talked to the way I was today. I literally was just trying to figure out how to make my payments and I get treated with such disrespect."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I set my vehicle payment through my banking institution, forgot that I did so while on vacation. So I went directly to their website and made a payment. Next morning (Payday) I see two payments are deducted from my bank account. Instantly called Ally to refund one payment. The lady saw the online payment and stated that she could not reverse it because IT ALREADY posted. So I called my bank and they said it POSTED as well. Of course it I was able to see 2 payments deducted. I call Ally back, Lady said she sees online payment posted but would need it to clear. WHAT!?!! When a payment posts... it's clear. She proceeded to tell me that she would watch my account then overnight a payment. Because refund needed to be in check form. What?! So Ally (a bank) can accept payments electronically but CANNOT refund a payment electronically?!?! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d160ade1b42842519909f8ff690d3c92
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{"chroma:document": "I bought a car back in 2013 and I got stuck with Ally. They never took my payments on time, they called and harass me constantly. I just traded my car in at a highly known dealership and to get away from them this past Saturday and they are calling me telling me I need to pay off my car because they got the loan with me. Like, are you kidding me? My payments were $557 and I paid $600 every month and some days they would take my payment the same day and majority of the time they would wait at least two weeks which tacked on late fees after late fees. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Every year at this time I am told I am a month behind even though I am 100% current on my auto loan. Absolutely the rudest company I have ever encountered in my life, complete slime. I am unfortunately stuck, but for anyone considering a loan with this bunch, I implore you to stay far away. I have already contacted my state's Attorney General's office."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3bb9424cf35049a68a5c92d86d658bc0
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{"chroma:document": "My son is going through some issues with depression and suicidal tendencies so he fell behind on his payments. I paid the $1146 that he was behind, and asked for compassion as to the $114 in late fees. They refused to waive them without talking to him, even though I explained that he wasn\u2019t in a mental state to handle this and I am authorized to discuss the account. They took my money without his consent, but refused to budge on waiving the late fee without his consent. I suggest you find another finance option."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Bronze Start Veteran has vehicle repossessed. I bought a 2007 Dodge Durango back in 2014. This year in June, Ally canceled my automatic payments that I have been making for four years. I was not paying attention and the loan went delinquent for 120 days. They showed up one day and repossessed the vehicle. After calling Ally, they informed me that they sent a ONE (1) letter in which I never received. They NEVER called or sent a CERTIFIED letter so that someone had to sign for it. NO, they just showed up and picked up my vehicle out of the blue. The vehicle already has 168,000 miles, the LR quarter panel is all rusted out and the engine was starting to have a hard time starting. All in all, I would not pay more than $2,000 if I bought that vehicle today."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "In 2013 I made a desperate purchase of a vehicle late at night after my vehicle died. Ally Financial is who provided the loan at a high interest rate, based on, I found out later, the claim that my previous vehicle purchased under GMAC had been reclaimed. This was not only untrue, but the vehicle had been paid off in full, and GMAC is who Ally USED To be. The vehicle was purchased from Hyundai and was involved in a class action lawsuit that included the two companies. The vehicle gas mileage was greatly exaggerated and ALLY routinely hiked interest rates. I tried the very next day to cancel my purchase and was denied, unlawfully to do so. I eventually returned my vehicle in less than a year as an owner surrender for a number of reasons not limited to the above mentioned class action lawsuit reasons."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I purchased a vehicle around four years ago and I have had Ally Financial the whole time in January/ February 2018. I went in and underwent cancer surgery. I was behind on my payment for 2 months, every month after that I had made my payments on time on my credit report stated that I was still behind every single month. I had paid up one of those payments so I'm only behind one in the last 4 years but now they seem to have forgotten to take out my automatic payments so it looks like all of my payments in 2018 are late if you have an automatic payment wouldn't you think that they would come out automatically. Once my vehicle is paid off in full I will never use Ally Financial for any of my financial needs ever again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Everything was fine until I switched bank accounts and needed to re enroll in the automatic payment withdraw (auto loan). Apparently that was an invitation to screw me out of money because I've been told by several agents that they are not authorized and that they can only accept payments over the phone with you guessed it, added fees. After arguing with several agents and missing car payments I finally got a representative that told me she was going to re enroll me. Well that didn't happen and yea you guessed it again. They added late fees for the payment they didn't take out. Nobody that works there seems to understand English unless you stop making your payments then you get someone who lies to you. Terrible company. I don't how these people sleep at night."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Returned Jeep to dealership, photos taken. A few exterior scratches. Otherwise Jeep is in great shape/Very Well taken care of, the 3 Years I leased it. I seen photos from the 3rd party who assessed the Jeep. Some photos were NOT on my Jeep when I handed it in to Sterling Heights Dodge!!! I've leased 6-7 Jeeps, NEVER had any issues!!! Mileage was at 12,000 miles over a 3 YEAR PERIOD!!! Interior was perfect!! I had regular oil changes/tires looked at every oil change. Parkway mostly! 3 years of driving a vehicle has to have wear and tear. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "If I could give no stars I would. No contact I have had with this company in regard to our loan has ever been pleasant. I normally pay my auto loan via the Internet for convenience. However, this month I was not able to. When I attempted to log on I get a message back stating I don\u2019t not have an account. So, I called to attempt to make a payment over the phone. At this point the customer service rep Mary tells me she can\u2019t take my payment and I have to be transferred to the consumer resolution department because I\u2019ve filed for bankruptcy. That\u2019s definitely news to me as I have not filed for bankruptcy and am simply trying to make my monthly payment. Of course, the consumer resolution department is currently closed though so I\u2019m told I\u2019ll have to call back on Monday. My payment is due today. I asked to speak to a supervisor and Angie gets on the phone. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I got behind on my loan due to losing my housing and I was trying to make arrangements with the company to catch it up. Well they went back on it and came and took the car anyways. I don't know how many times I called them to set something up or to have them stop calling 1,000 times a day. So after they took it, you get referred to a redemption center and they are even worse. In the first 24 hours, they have no info and will not help you then say they have options but have to wait for paperwork to be in. Once the paperwork is in, there are no options and you pay this or you lose your car. Their representatives don't want to help or use the resources the company has. They will lie to your face and put inaccurate notes in their system. The company is a joke. Payment amounts are unreal just like their APR. I will never use them again. I advise people to look elsewhere because you will get better deals and better outcome with a legit company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Do not lease or sign with Ally. 3 years ago I leased a car Maserati Ghibli from this dealership. At this time, it was a sales team who knew about the car and looked like they have been interested in customer satisfaction. In the next 3 years of this lease, all of this people disappeared and a service disappeared as well. At one time, they took my car for regular maintenance service and kept for it for a week without loaner car to offer and I paid lease for a week without having a car. Every time when had to use the service there was some kind mistake. Once I came to look for a new Levante and salesperson even did not know basics about a car. But worse came at the end of the lease. I had two other cars to drive, so I kept the Maserati, basically as an exotic car with very little use. I had more than 12000 miles unused. It was a car in a perfect condition. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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metadata:
{"chroma:document": "The loan process was easy, the payment online was also easy, and the interest rate was a bit high. My biggest complaint with the company is customer service. I expect a bank to work with me to help with mistakes happen. The representative I spoke with read from a script and kept repeating herself instead of thinking outside the box to fix a problem of their doing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 134fea7968d949179327357fd15d4237
encoding: FLOAT32
metadata:
{"chroma:document": "My husband and I leased a car from Auto Nation and they set us up with Ally Bank. We have only made 10 payments on the car when my husband passed away. After his passing I could no longer afford the car on one income. I contacted Ally Bank to let them know what had happened and what did I need to do to turn the car back in and end the lease because I could no longer afford it. Not only did Ally Bank remove my husband's name from our account, which also meant that I could not log in to access our information, without my permission, they said they would do nothing to help me. I did not notify them of his passing, they just did that all on their own. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I paid off my vehicle in full. The payoff amount was received before the change date. However they processed the payment after receipt date and instead of backdating they have charged 4 extra days of interest. I am repeatedly calling and writing letters until I receive the extra four days of interest. It's the principle. I'm not sure this is a good place to do business with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23e6ec4526994e88a5e5872bc2e78e98
encoding: FLOAT32
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{"chroma:document": "I have been with Ally bank for three years. I have never missed a payment. I have other loans with Hyundai and BMW as well. I tried to sign up for automatic payments, and each time I did this, there was an error saying, \"Come back later.\" I am very busy running two companies, and most of my payments are on auto pay. I had forgotten about it, and missed one payment. I wasn\u2019t aware of it until I went on my credit report, and it showed I had missed two payments!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7dbb86bea34d46ed832c9b56c36f89e1
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{"chroma:document": "Ally is a most horrible bank to finance with. Besides the fact that the GM Equinox that I leased was a piece of crap, with no pickup whatsoever, dealing with Ally was a nightmare. First of all, I returned the car in July, but only received the final payoff in mid September, 77 days later. And before I even had a chance to read the letter, the phone calls began, relentlessly multiple times a day. I had gap insurance to cover damages, but they refused to co-operate with me to make a claim. I finally had to write them a letter to cease and desist from contacting me my telephone. And to top it off, Ally made a wreck of my credit score. I will never consider buying GM or dealing with Ally. So should you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b1b58a8b7c97456fa41c18ee1fa24a97
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{"chroma:document": "I have a Buick Enclave that was financed with Ally. I was fine with my experience until last week. I'm getting rid of the car but had a balance of $ 1022 on the loan so I paid it with an ACH debit from my checking account. The $ is gone from my checking account but now I'm told it takes about 15 days... WHAT?? The buyer isn't going to wait. This is ridiculous!! The customer service people (very poor English, hard to understand) said they have to wait for $ to get to them. GET WHERE? Everything is electronic, it's been taken from account. If I had gone with my local credit union (which had the same rates) I could have paid and had title cleared on the spot... NEVER AGAIN WILL I USE ALLY. I'm losing the buyer because of them. Photo is of account page that says... paid in full."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c89598af3766426ca4f03408a40b571b
encoding: FLOAT32
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{"chroma:document": "By far the worst bank and customer service. We purchased a vehicle financed through Ally Bank. Everything was good, easy to make online payments until the our vehicle was totaled. As soon as Ally found out the vehicle was totaled they cut off online access without notifying and we had to mail in checks. Our insurance was trying to pay them off, they just needed Ally to fill out paperwork which took them over a week and that's because I kept calling every day to have the paperwork done. After the insurance paid them off we had a small balance left which they refused to work out a different payment plan and said we had to pay in full, in which one of their customer service representative had said they would be able to do. We always made payments on time sometimes even early and it was ridiculous that they couldn't work out a payment plan for the balance. Never again will we use them as they do not value their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5b5daaa4636c4b20936411534aeb5771
encoding: FLOAT32
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{"chroma:document": "I called in to make my payment which is due today, and John employee # ** refused to connect me to speed pay so that I can make a payment. I then asked to speak to the supervisor and he also refused. If my car is repoed because of this dumb ** I will sue."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8527765678374ca2b009e2f105ed5ba0
encoding: FLOAT32
metadata:
{"chroma:document": "Personal experience... I\u2019m am extremely disappointed with the process and dealing with this bank! You have to fax or mail in an application, no one to talk to, no online application and over two weeks to review and/or process. Once they come to a decision (in my case no approval, which is fine) but then again only to be faced with no one willing to discuss anything as to how a decision was made."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d91a77ad3744cfb9418e5fbd22d7b81
encoding: FLOAT32
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{"chroma:document": "This was my first time calling in because normally my husband calls in. The agent I had was very rude, talked over me, and was not helpful at all. He huffed and puffed at every question I had and raised his voice several times. I've never in all my car buying history had such bad customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f96d108844c4d089c37daa3cbe06583
encoding: FLOAT32
metadata:
{"chroma:document": "I wish we could give no stars!!! First of all DON\u2019T finance your car through these people!!! I tried paying my payment online like I always do. I had switched banks so I had another account and routing number. So my payment kept getting reversed. So I tried again a couple days later and the same thing happened again. So I went on the website and seen where you could mail the payments to and I sent it there. I sent it priority so I would know if it got there and it says it was delivered."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c3e0535e7c24c18b77628a61eab7fa3
encoding: FLOAT32
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{"chroma:document": "I had a very bad experience with Ally Financial. First, they took an unauthorize payment out of my account, which caused my bank account go negative, and I occurred an overdraft fee. Ally financial refunded me the payment they took out my account, but stated they will NOT pay the overdraft fee that occurred. I faxed them over my bank statement which reflects that Ally is the reason I received an overdraft fee. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8291eca31db4050b1f23d0b84775507
encoding: FLOAT32
metadata:
{"chroma:document": "Ally is horrible. I've had many cars and car loans. Ally is by far the worst. First off, nobody speaks English. How can you even expect to have a conversation with a rep? It gets you nowhere fast and makes matters worse. Second, their late fees are ridiculous, triple the average, and probably should be illegal. Once this loan is paid off, I will certainly never finance through them again. I do not recommend Ally... at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c03ae427e4a247e7acf7af4c29782558
encoding: FLOAT32
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{"chroma:document": "Talk about the worst customer service I\u2019ve ever had, EVER! Asked for a lien release letter and days later still nothing. Good luck getting someone on the phone. Let alone someone that can actually help you out. DON\u2019T WASTE MONEY OR TIME WITH ALLY BANK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5179359dd0604a7097c6ab83f774d3ce
encoding: FLOAT32
metadata:
{"chroma:document": "This is a company that you want nothing to do with. Just like all the other reviews, there is nothing good to say at all. We contacted Ally to find out the quickest way to pay off the loan and get a lien release. We followed their instructions after being told all different things by different reps. This is along with being put on hold over and over again. We paid the extra money for certified funds and extra money to overnight the payment. This is following a supervisors instructions. She then informed us that 48 hours after the check is received that we would have access to the lien release. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f85ea0a5e0fc4e37b280be10b8f6dee0
encoding: FLOAT32
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{"chroma:document": "I paid off my vehicle on June 20, 2018 and sent Ally a cashiers check via FEDERAL EXPRESS. They cashed my check and have never sent me my verification letter of the loan being paid off to take it to DMV to collect the title/pink slip. Every time I call I get a person that does not speak English in the Philippines. They read from a script and put you on hold every 2 minutes for a minimum of 10 minutes. THIS IS THE WORST COMPANY EVER!!! STAY AWAY FROM ALLY BANK. They are crooks! They hound you for your money but take their time in releasing anything they owe you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9c234e74164e4b868eaa1c5ad553e367
encoding: FLOAT32
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{"chroma:document": "WOW. It can't be worse than this. I tried to open a bank account with Ally, and it ended up a real horrible experience. They asked me a DL, SSN card, utility bill, and I sent them except SSN card-I explained them I mind sending it thru online. Then fraud dep. called me asking a utility bill. I said I sent it, but somehow she (Regina, what a stubborn!) kept asking me another bill. I live on all bill paid apt. so that cable bill was the only utility bill. But she seemed to be very stubborn. I still can't understand why DL can't prove my address and the utility bill either. Just she's being an idiot? No other bank required me other than DL. So I wanted to close the account. The person I talked said 'we will close it on Mon and we will mail a check'. NOTHING HAPPENED."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d1134115f9e7485a9c06f7bb41d6db81
encoding: FLOAT32
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{"chroma:document": "First I will address why you do NOT EVER, as in NEVER EVER want to use ALLY FINANCIAL as your automobile financial institution and perhaps take any other means of transportation, even if it means you're walking to your daughter's wedding... Everything you have read in the reviews before reading mine is 100% accurate about this... and I use the term in the most loose definition... business!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c972c36b96404e6b99f870210785e475
encoding: FLOAT32
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{"chroma:document": "I purchased a vehicle on August 5, 2015 and financed with Ally. August 28, 2015 Ally began harassing me saying that I missed my first payment. I stated via the paperwork that I signed that my first wasn't due until September 5, 2015. Ally charged me a late fee. They refused to remove the late fee and said that my payments will now be due on the 27th of each month instead of the 5th. Each month Ally charged me a late fee and harassed me via phone at least 10 times per day. On December 23, 2015, Ally sent a tow truck to my residence to get the vehicle because according to them, I was not behind on my vehicle payments but I had late fee payments that totaled $162. Ally said that the only way they would accept the late fee payments is if I paid the late fees in addition to two future car payments. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 339fc496c38d49bc82650aeb3151da64
encoding: FLOAT32
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{"chroma:document": "I had purchased a car using Ally due to a plummet in my credit score. They were the only financial institution that would give me a loan. I had lost my job for close to a year and was just getting slowly back on my feet when I found myself with a totalled vehicle and the absolute necessity to quickly find another (accident wasn't my fault, in fact, I was sitting in a restaurant with my husband, daughter and in-laws when a waitress told me someone had creamed my car in their parking lot). So Ally gave me a chance. After being forced to sell my home or have it repossessed, going through my husband losing his job, our daughter having sudden sporadic seizures and myself having medical issues that required time off work and additional medical bills, I was late from time to time. I received letters saying how much I owed in late fees but never the actual total owed. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 281900ae73dd486bb790ccb573753e13
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metadata:
{"chroma:document": "Well needless to I had my vehicle repoed by them. Nobody really speaks plain English and it hard to understand them. After paying an additional fee to send them money and it's a pain. They took the vehicle out of my state to an auction place. The people who grabbed the vehicle are trying to charge $75 storage for my personal effects. When you call they put you on hold for 3-5 minutes which is always more... Trying to get my vehicle not counting the 4 calls I made yesterday... I have made 8 calls now to them only to get a runaround. Whatever you do do not use these people. Even if you call for a simple question like what is my payoff it is painful. They make you wish you hadn't gotten the loan through them. All I can say is avoid them at all costs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 43de0b0221af4a058b770de4e3505f01
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{"chroma:document": "Okay, I have 10 days after my car note due date to pay my car note. They are reporting to the credit agency after 5 days. I have always had this problem and I cannot wait to pay this car off. This company likes to keep your credit score low so you cannot trade your car, truck, etc... This is something that I have been dealing with for 4 years and I only have 1 year to go and I will never uses this company again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1b5582439c3447008b01a65031b8bb4a
encoding: FLOAT32
metadata:
{"chroma:document": "I absolutely can\u2019t recommend this bank to anyone. Their dealer services are the only ones that can give you a pay off amount. Dealer services closes at 6:30 Eastern time. Which means their hours aren\u2019t remotely similar to the times an actual dealership is open. And nevermind the fact that there are other time zones than Eastern time. Additionally, they have a convoluted pay off system. Most banks have one amount. Not Ally. You get your buyout amount as the consumer, but your dealership pay off amount can be totally different. But again, you better hope you can get to the dealership during the times that are convenient for Ally Financial dealership department. The whole process is absolutely absurd."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9c250267b646446d87c19f0dea3524f0
encoding: FLOAT32
metadata:
{"chroma:document": "I originally got my vehicle financed through this company. My experience with these people have been very very stressful since I had to COMPLETE a BANKRUPTCY due to medical reasons and everything that followed!!! Cannot make a payment without the runaround!!! People working the post bankruptcy part are total **, cannot comment on what I think!!! But you could take a GUESS!!! I loved working with at first but like a marriage that is not working it all fell in the cesspool!!! IF YOU HAVE OTHER MEANS, PLEASE USE THEM!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 918c6a7239dc48ee93a1b6ec2adc42a5
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metadata:
{"chroma:document": "I purchased a vehicle from Carmax in PA, Ally was the financial lien holder the car was grossly overpriced and living in the North I made the mistake of purchasing a 2 wheel drive vehicle instead of all wheel drive. After having 3 close calls with the vehicle while driving in inclement weather with my children. I started to research if I can trade in the car and purchase a safer vehicle. I took the vehicle to the dealer and asked them to work with Ally to get me approved to trade in and when I got there the car was top down at 10000, I had already made significant payments for 2 1/2 years on the vehicle at almost 900 a month. Ally refused financing me on the trade in. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f353a134e7e04a23a1b50df73fdf0cb4
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{"chroma:document": "I've been working for 3 days as of this post simply trying to get these jokers to understand that I've changed insurance companies. The cut and paste responses are insane, unuseful, and just stupid. They repeat they need a policy. Well, the new insurance company has already sent it to them, and sent me a proof email. Ally thinks everyone has FAX MACHINES... wtf ** ? It's not 1990. It's 20**18, get a life, get with the times, use email. I'll never go back, I've used these guys for 3 vehicles, and this is the last. I think I'm going to the bank and paying off tonight, and I'll just go from there. This is ignorant. Nothing like being punished for doing the right thing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I do not recommend Ally Auto to anyone. I paid my car off over two months ago and still have not received the title. It was sent to the wrong address the first time and returned back to them so I called almost a month ago and was told they would send it to my correct address. I was told it would take 7-10 business days, a month has gone by and I STILL did not receive it. I called the customer service number and turns out THEY NEVER RESENT IT and had no apology, explanation, anything for it! I am SO infuriated. They put me on a 10 minute hold and came back and told me they were still trying to contact the title company and said they were putting me on hold again. I replied, \"No, I don't have another 10 minutes to wait. Could someone just call me?\" And they said, \"No\"?!?! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5820cedce3304a199a2cb499ce963daa
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{"chroma:document": "When turning the car in stood at dealer for 13 days before they inspected the car. Initially they said I owe $574 for wear and tear and added time on lease. Went to dealer 3 times to turn it in and would not accept it due to some system code from Ally. Spoke to someone last week. Said they will take the access days off. Aso gave me reference # but when they looked it up they said it wasn't in the system. Looking at the inspection pictures can't see no damage to the car. Car was turned in with 21000 miles a lot less than what it should. Just beware. Be very careful. Never ever again I will deal with Ally again in my lifetime."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: be7557a9f1d64c02a29c6f11856eace2
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{"chroma:document": "Potential fraud From Ally to hide vehicle condition - I leased a Ram 1500 from a dealership in Michigan in February 2017. The truck was leased with Ally Financial. I have leased vehicles before with different companies and never had any problems. I\u2019m learning the hard way with Ally. First let me say that their customer service is non existent and the only reason why they bother talking TO you, not WITH you, is because they know you will have to pay them somehow."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 038f93d180d84619a7521d99af03a154
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{"chroma:document": "Tragedy Hits... Husband wheelchair, wife looses income... Was behind but caught payments up on car. When behind again because loan was 42000 for a 22K car at $800 a month I called and restructured loan and they said my $450 remaining needed to be received by the 17th of the next month. My account was closed and not showing so I called and they responded within 3 days of that car and kept all my personal possessions and daughters $300 car seat. It was bad enough that the interest they made alone if counted as principal would have paid off the large majority of the loan. But now I will probably be sued while trying to find work from my new wheelchair world and go into bankruptcy since I am about $25 K upsidedown or more on the loan. Unbelievable predatory practices. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 68e1e744692a48e8ad74bd698c7983cd
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metadata:
{"chroma:document": "I have called them so much, and every time I've called, I've had to try and understand the person who is trying to helping me. I know that they hire people that need jobs. But they need to hire people that speak and understand the English language. It would make it a lot easier on other people to be able to understand them. Here's an idea. Hire an American who was born and raised in the country. And stop sending the jobs to other countries just because they'll work for less money. When I get a new vehicle, I will not be getting a loan from them ever again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7b6db376f7b942e7982e1cbb8ad12656
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{"chroma:document": "Ally locked my account one Friday afternoon, without explaining the cause to me. I called their customer service, only to be told to wait for a \"specialist\" to contact me. For days, I had to borrow money to feed my children while I waited on this \"specialist.\" I had to open an account with another bank so I could buy food and gas for work, shoes for my kids, and pay hospital bills. This bank sickens me. The customer service is non-existent, as all they do is tell you to wait. And wait. And live without any money because they don't feel like doing their jobs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "My daughter leased a New car from a Jeep dealer in Ramsey New Jersey (we live in Manhattan). When we leased the car we were told to get the loan from Ally. They (Ally) then charged my daughter a higher rate than normal. When the lease was expiring we called Ally to inquire about \"extending\" the lease for a period of 1 month or two. They gave us an amount that I felt was way too high so we declined. When the lease was about to expire we called the dealer and left messages for the \"return specialist\". We never received a return call. We also called Ally and advised them that we would be returning the car to the dealership on a certain date. They advised us that there was a \"grace period\" and that we would not be penalized. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 862b8d72ca914115909bf8005f186704
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{"chroma:document": "If I could give zero I would. I refinance my car and Ally bank got their check and my balance was zero. I canceled my Gap and Warranty insurance, so the dealership send check to Ally instead me even though loan was pay off. Has been almost a month and I still didn't receive my money and is almost 300 thousand dollars. Every time they put me on hold to speak with someone who probably doesn't even live in this country. I will have to involve my attorney to get the money that is mine and not theirs. Would never recommend this Bank to nobody! Bad customer service!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 169e3dff99c849b896a9837cda6287aa
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{"chroma:document": "Yea I paid 1116.82 per month on a pickup for 4 years to Ally, and my wife died. I tried to get them to refinance to lower my payments but they said I didn\u2019t qualify. I guess your wife dying isn\u2019t considered a financial stress. So now I got to hunt for a new bank. Yep they sounded cold and conspiring. Probably hoping I default so they can robber baron me. Yep I don\u2019t recommend using them. I know I never will again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3241fab063914a369d2bd1b585dcf638
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{"chroma:document": "2013 Ford Fusion - They repossessed my car and want $1700 to recover it. Ally told us to wire cash through companies like Western Union. After 2 days of nonstop arguments with their reps and proving each rep was lying, I had decided to pay them tomorrow, get my car back and then take them to court. BUT, I read a post on here about how Ally used the Western Union scam to get coincidentally $1700 from someone in the same situation as me that ended in Ally claiming they didn't get the money even though it went through and still didn't return the car, I have decided not to send them a dime."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 51e05d0c43cd49e1bee4bb166bcc4013
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{"chroma:document": "Most disgusting individuals I've EVER dealt with in my life. Rude, mean, belittling, horrendous... I could go on & on. I wouldn't recommend this company even if it was the only one who would finance you. I just got off the phone with a lady that I told was the most atrocious human being I've ever had a conversation with before in my life, & her response verbatim was \"I'm not here for nice customer service\". I'm appalled at the way this company treats people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e972ec17ccd4b1289018abbf42ede5a
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{"chroma:document": "If I had to rate Ally, it's an negative infinity. This is more than the worst company to do business with. They need to be closed down. Before that, need to be hit with another class action lawsuit. How do you continue to bill a costumer, add late fees, report to the Credit Bureau as 30, 60, 90 late on payments when the car was totaled, paid out by the insurance company & the balance left over paid out thru Gap. No balance was left. You unprofessional, greedy **!!!"}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "I currently have a car loan through this bank. Since day one it has been an unpleasant experience. Trying to make payments via cell phone is impossible. The website if accessed through your phone always says it is down. You can only easily pay if you go online using an actual computer. Also I was sick and took a few days off from work so my payment was 9 days late due too a crappy paycheck. They start calling and harassing you. I had to listen to the phone message 3 times to get the number to call back as the man calling had a thick accent and spoke so fast. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c63f82279d3451bb09bf97182eb642d
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{"chroma:document": "I hate their way of doing business. They have a call center which calls you early in the morning, calls you while you while you are in church, calls your relatives which I call harassment. Aside sending your statement. Even if you're late in a few days, they go after you like pit bulls. They call anybody that has the same last name as yours. Then there's family fights. Ally are also very high in rates. So if you are are buying cars make sure never to use ALLY. YOU WILL BE HARASSED, INSULTED. They own your soul... BECAUSE THEY WILL ASKED YOU 50X WHETHER YOU HAVE SENT THEIR MONEY. Never encountered such as this company... STAY LOCAL WHEN BUYING A CAR."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7742f3fdd9164c529a441e2f4ee860b9
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{"chroma:document": "Ally auto finance rates must be so low that many car dealerships utilizes their auto financing services; however, the services provided to the consumers are horrendous. This company appears to outsource all customer service calls to overseas call centers, which sounds like a good idea because they\u2019re employing folks that have no problem taking on smaller wages but it\u2019s a terrible experience when Ally doesn\u2019t have a normal phone line to call into in the US."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 065798ee394b4389b054272388346e28
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{"chroma:document": "I called to say an unauthorized payment of more than my monthly auto loan was deducted from my account. After the person saw I was a month ahead in payments said she would refund 1/2 the money!! After more than 20 minutes arguing and not transferring me to a manager (all, apparently were in the same meeting!?) I was told within 15 days I would be mailed a refund! Ally did an auto debit to my account for a payment NOT due, but can only mail a refund??!! Spoke to their Fraud Dept. but they don't look into these things - not sure who at Ally does or if they do. I am disabled and live on a fixed income so to have to wait for a refund is quite a hardship!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b348602c467442b8692ccfb6d1fad98
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{"chroma:document": "First off I\u2019m not a \u201cverified buyer\u201d because they won\u2019t accept any form of payment from me. After seeing all these 1 star ratings, I felt that I need to let everyone know exactly how awful they are and the worst part is... they will not ACCEPT my FIRST payment! As if they are trying to ruin my credit and force me into paying late fees. I only think this because their app and website is rigged and they forced me to pay over the phone with extra finance charges... and then refused that payment after giving me a confirmation number."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 17cdd1b1a0c04bb3b64b1519ac609e49
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{"chroma:document": "Had accident and truck was totaled and Ally was paid by insurance Co. and Gap insurance. Ally says I still owe for a payment of $578.16 and this keeps changing that was not due at the time truck was totaled. Constant calls and letters saying they won't release title until paid. Let me know how to get in on Class action Lawsuit as there's no dealing with these people. They put me in credit bureau as nonpayment! Unbelievable!!! Help please, any info for class action suit would be appreciated."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f08e4def4504ddb9a00d729a032fc4c
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{"chroma:document": "May 2016 bought a near new 2015 Dodge Challenger from a local Dodge dealership. Ally Financial was the lender. In the dealership contract we initially included for a fee ($3500) an additional maintenance/repair coverage warranty. The dealership's policy stated if within 30 days you decide you don't want the warranty it will be refunded. Within a few days we added this vehicle to our auto insurance policy and the same extra warranty is included free. I immediately in person returned to the dealership and informed them we are already covered and I requested a refund. They had me sign a cxl document and they would forward this to Ally. I documented on the form that a copy of this credit on the loan contract be sent to me so I would know it's been completed and I would have a hard copy for my records. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a73dc60344140e79fa253617a4dbc72
encoding: FLOAT32
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{"chroma:document": "Contacted Ally twice because they were trying to get me for an additional monthly payment. I leased my truck and am at the stage to purchase it. I need the buyout letter for my bank in order to move forward with the purchase so I call Ally to get said letter. What an honest pain in the rear. I have a headache after dealing with such NONSENSE. The last person I spoke with, Imee, continually contradicted themselves about the final purchase option cost. My paperwork states one dollar amount however Ally is trying to drive that cost up by $383.00. How does that work?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: edf480d510bd41388865799c5619def4
encoding: FLOAT32
metadata:
{"chroma:document": "I applied for and received an auto loan from this bank. The service went downhill after a couple payments. I have never been late on a payment and never asked for an extension to pay late. Even so I get constant threats explaining if I am late they can repossess the car. Sometimes I receive 2 threats a month. Ally is the most horrible bank in the USA to do business with. I tried to make 2 payments in 1 month to get 30 days ahead but their policy is I will not be credited for the following month without making a 3rd payment! Stay away, go anywhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 206e649e470b47dbab68b00fb0629e76
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metadata:
{"chroma:document": "2nd vehicle Ally claims they sent title and have not. Funny how two titles just miraculously do not show up. And they will not email lien release. They want to mail it. Well apparently mail doesn\u2019t work for them. They are crooks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cda33cdadfaa471d8018806e8d7b1e95
encoding: FLOAT32
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{"chroma:document": "I sent money in with all of the paperwork to open two joint CD\u2019s, one with each of my daughters. Ally Bank put my money into someone else\u2019s account. They then told me that I never sent the checks with the paperwork. They will not put me through to anyone I\u2019ve spoken to previously. I have to fill out customer complaints and wait for them to send me letters that actually told me I need to send my checks into a different Ally address to make sure it doesn\u2019t happen again. They admit no blame on themselves. They finally moved my money to the CD\u2019s but only because I found out it was in a relative's bank account (thank goodness they let me know that) and I told them where it was."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 40dab0c80e1d41c6b628a5b61dde05cd
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{"chroma:document": "We are trying to get a house loan but unfortunately we will not be able to do so at the time due to a late payment in our credit score place in error by Ally Bank. It's for the January payment which is due on Jan 22. It was paid on Feb 22. We have the confirmation number. It also says on our bank statement it was paid on Feb 22. Not only did I paid Jan payment that day but I paid Feb too a total of $1170 making us up to date but they show us paying on Feb 23 on the account making it a month late therefore going on our credit - if they had it right it wouldn't be on it and we would be able to get a house. We contacted Ally bank and were told someone who handles this type of issues would contact us but so far nothing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea135b1fdee44f3696b7a2dd7ac73cc4
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{"chroma:document": "My Vehicle in the repossession stage and I was advised the only way to save it was to pay the 3 months past due amount via Western Union. I made the payment and two weeks later I was contacted by Ally Direct that they didn't receive my payment because they were having trouble with their Company Code through Western Union and the monies went to GM Financial. It's been 8 weeks and I still haven't gotten my money back from GM nor Western Union. Ally Direct repossessed my vehicle. I lost my car because they gave me the wrong information and I recently found out that they don't even use Western Union services anymore. Not only did they cause me to lose my car I still don't have my money back from GM or WU. Granted I was behind in my payments but did what I was told by Ally Direct to rectify the situation and still loss my car and money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb1f9b0c07da4464b9fdc318c27ba07d
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{"chroma:document": "Ally Auto does not provide correct information to a consumer paying off the loan. I called 3 different times to confirm the payoff arrangements needed to ensure that my title would be expedited to me so I could complete the sale of my truck. I was assured that a certified fund bank check would assure me the title would be mailed to me within 3-5 business days. I obtained the funds, overnighted the check and waited for my title. I am now waiting 8 days and the title has not been received. Apparently, NJ has a waiting period before the title can be sent. This was never told to me in any previous conversations."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e1a87c0d31d4cb38e51767374bdd49d
encoding: FLOAT32
metadata:
{"chroma:document": "This company not only do they not speak nor understand English they're out in another country. You can never speak with a supervisor or manager. They're in Indonesia or somewhere in the orients and then Mexico City. Well, in December of 2017 I made a payment arrangement for January. My payment was not even due when they sent a notification to the credit company like Equifax. They reported I was late but my payment was not due till the 4th. They reported it on the 2nd. Then they went back and reported I was up to date, mind you I still hadn't made my payments. In a matter of an approximate 30 or so days they messed up my credit. I've called to speak to someone and oddly get disconnected. I can't wait to get rid of this car loan or the car itself. If you are looking into this company to finance my suggestion is to run, try someone else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b76d03287bf4baa87fdc0e7e5926ecd
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{"chroma:document": "They were unable to process my payment. My bank proved the error is on them. I have 1000s of $ I\u2019m trying to pay them. Now they repoed my car. I\u2019m calling the State A.G.\u2019s office on them. It time to stop this bank, they are criminals."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f96478e3da3d405293133abdd8fca0f2
encoding: FLOAT32
metadata:
{"chroma:document": "Made 19 payments Ally says only 12. Call the Consumer Financial Protection Bureau and file a complaint. 855-411-2372. These ** need to be put out of business. They will get my car back. That's what they do to us!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e581100b7ca4b85bb041eea4c44d9ee
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metadata:
{"chroma:document": "This \"bank\" is awful; between my last car payment and the bank I used to refinance my auto loan, I wind up overpaying by almost $900. I have been waiting for nearly a month for them to return my money. Call after call after call & they are useless; their call center is in the Philippines, too, so though they speak English, they are absolutely useless."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 657b7661039a4ee382224e46eb4c3524
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metadata:
{"chroma:document": "This company doesn\u2019t care about how they treat their customers, they will tell you anything to get you off the phone. When you ask to speak to a supervisor they will keep you on hold forever and then transfer you to another agent that don\u2019t know what they are doing. I have never had a problem with this company up until March 4th when I realized that the payment I made came out of the wrong account. I immediately contacted this company and asked for the payment to be reversed. I was told that they only do refunds through the mail in which they hold the check for 10 business days and release it which should take 5 to 7 days. I agreed for it to be mailed and I waited the time frame. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9b478fa1fc1d4cb08394defe7fdad9eb
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metadata:
{"chroma:document": "Having this team of irresponsible, negligent individuals finance the lease of my first car was the biggest mistake I have ever made. Not only are you on hold for at least 30 minutes before you speak with a live agent, but when you do, they are rude, and unwilling to help. I called this morning because I received a letter in the mail stating they had informed the credit bureaus about a late payment, missed payment or other default on my account. This could not possibly be correct as I have never made a late payment let alone miss one. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bee2d11d098f4239993de0e57c346d50
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metadata:
{"chroma:document": "Ally Financial is violating Fair Credit Protection Act. I submitted a dispute through Experian a couple months ago to update account as charged off in Chapter 7 bankruptcy in Jan 2014. Ally instead of fixing error on credit report, they resume reporting account with an active balance on account. This is makes me very concerned and will also report this to state of CA attorney general."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5b20915a75aa47a19e0eedb4beb28cfe
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{"chroma:document": "I took a loan out at a dealer and Ally was the lender. I decided to pay my loan off after only 1 payment. I received the payment amount via a snail mail letter because they do not offer any other options and when you call their 877 number, ALL 9 CHOICES offer no alternative to speak to an actual person whether during business hours or not. I paid my vehicle off in full then was sent a bill for a final payment plus another 60 or so. After messing around with their system for over an hour, I got ahold of an operator who determined they made a mistake. Not willing to send an email stating this, or give me any sort of reference other than their 877 number, I gave up in frustration and am hoping this goes smooth. What a joke of a company, what poor customer service, avoid at ALL costs. Go to your nearest lender and get a loan, these people are a joke!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 636ee13a3dc84ce288857555d6162ef3
encoding: FLOAT32
metadata:
{"chroma:document": "Called to move my autopay to a later day in the month. Which they did. They did not inform us that we had to go on the internet and stop the previous date. The previous date come and they took the automatic payment out of my checking account, which overdraw my account. We called and they realized the mistake. At that point they did not tell us that the payment system was going to try to take the payment again, just that they fixed the autopay for the following months. The second unauthorized payment came at the same time as 7 other transactions. I now am out more than $300.00 in overdraft fees because this company. They don't care about their customer or their financial well being. Absolutely the worst bank I've ever dealt with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c32f293c7054bbe93ec0551ddc2b7fd
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{"chroma:document": "In February I had transaction of 259.72 pending to come out of my checking acct for Ally Bank. That's all that was on description for transaction. I called my bank immediately to let them know I have no accounts with Ally. Filled out paper with my bank to stop this and any future transactions. Well it happened again this month. Contacted Ally. Was told by Kami that there was nothing they could do since I wasn't a customer... Hello!!! Where DID you get my info from to do this activity. This time there actually was an ID# so I gave that to her. Still nothing. She said I would have to have my bank dispute it with them. Something is very wrong here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b2b994319594db4be9f42441c1f859f
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{"chroma:document": "If there was a way to give this company 1/10th of a star \"they'd be lucky to get this from me\". These guys are a ripoff and my experience in dealing with them is nothing short of pathetic. Following the return of 2014 Jeep Willys in mint condition with 17,000 less miles then contracted for and with a residual value $6,000 less than retail, these ** proceeded to send a bill for $206.93. Follow an appeal and review to the scratched fender (OEM part $51.99) they refused to do anything. By posting this I hope to warn others that, \"this is NOT a customer friendly lender\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Back in 2015 I leased a car from a dealer, and the dealer processed the lease through Ally Bank. I actually had no problems with Ally during the period of my lease, however, I wanted to extend the lease by a month or two so I called Ally to inquire how to do this. I spoke with a customer service representative named \"Jasmine\" who told me that it would be no problem, and quoted me terms that would essentially allow me to continue to making the same lease payments for 2 additional months, plus I would have to pay a processing fee that was about the same as a single lease payment. Ok, no problem. However, I was told that I could not enter into this agreement until I made the last lease payment. I was not told there was any kind of time limit after making the last payment before I could extend the lease, so I waited."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1164dfb0435d42f0af00d9edcabbe496
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{"chroma:document": "My father-in-law died on February 18th. The joint trust that they had contained almost half a million dollars in CDs and Savings Accounts. On February 21 my mother-in-law requested the closing of the CDs and Savings accounts and transfer of the funds to her account in the Washington Federal Savings Bank. At that time we provided the Certified Certificate of Death. Nothing happened. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f5b314254fa4cf3a9a2e4088fc8f44e
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{"chroma:document": "We got a loan from Ally one year ago. We have paid close to $7,000. We were told that if we paid half in the beginning of the month and make sure the other half was due by the due date that would be a good way for us to go cause our payment was 6:34. Get our bank statement from Ally stating that we haven't paid anything. We've only made three payments after a year. I asked what is going on they told me we've only made three payments. I said no one I could prove I've made all my payments."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c733c2f4b0ae4d6d8ff3416e9e274b6d
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{"chroma:document": "ALLY pretends to be a Bank, it's not, paid off a loan to get rid of them and overpaid. The refund check was from Bank of America with a BIG ALLY on top of the check. If you have a problem with the bookkeeping and they can't answer you and you press for a Manager they just hang up. You don't even have a name to complain to. I get advertising from them for investment accounts, where do you suppose the money goes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d22b545501340709ffc06c7a797d59c
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{"chroma:document": "I have had my car loan with Ally for almost 2 years now and they have always been helpful with anything I needed up until recently when my car was repossessed. I will admit that the repo was my fault due to an unexpected hardship. However, I have bent over backwards to do anything and everything I have been asked to do."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5f69e157659845bc920f487f433e5e3d
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{"chroma:document": "I purchased a vehicle and paid every month on time. After almost a year I got very ill and was in the hospital for a while. I contacted Ally because I had missed my payment. They told me it was not a problem and wrote out a contract with specific guidelines and asking for a partial payment for the one I missed. I did as they asked. A week passed and then one day I wake up and my car is gone. (I park in my garage every day but that one day I had to park outside). After panic set in and I called the police thinking my car had been stolen I quickly found out that was not the case. Ally had reported it to a locked yard. I called and they first said we never made an agreement but when I started stating the guidelines and who I spoke with and said I would contact a attorney they suddenly found the agreement and tea it to exactly as I had told them. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f49fb4bec7340969dd906bc81a10fba
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{"chroma:document": "2010 Dodge Nitro: Purchased vehicle for $14,600.00 in August of 2013. The Chrysler Dealer \"BlueWater\" in Port Huron wrote a purchase agreement with fees and charges for warranty vehicle was \"Dealer Certified\". Getting behind two payments in February 2018. I had contacted Ally. Came to an agreement. Told them payment date! Within a week they had car towed to a Recovery Yard. I had requested total amount paid to date and requested that I had already paid the $15,360.00 for the vehicle. Now they are requesting $1,700.00 to obtain vehicle back into my ownership. They do not allow early payoff. This illegal loan will not mature until 2019! (Overcharging customers) Six year Loan total predatory lending. Avoid any financial dealing with this financial firm Ally."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 130576ce333b465c85a212ec1eec0319
encoding: FLOAT32
metadata:
{"chroma:document": "Recently they posted a check on my account that told me that I no longer had a payment due for the month of Feb., and so I did not pay because my payment was zero. After that, I received a phone saying I was past due. I called and told them the situation; they filed an extension because it was their fault their site said what it said. They requested that I pay 30% of my total bill, which I did. Now they are saying I am still past due, the extension was declined and are requesting the rest of the payment. The guy on the phone said the site was an error and I should have called when I noticed it. Well, I did not know it was an error because the check that was sent to them matched what my account said."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 825ce298f858403aad4d1f9abe7563bc
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{"chroma:document": "Sent Ally a check in amount quoted to pay off a vehicle. Notation indicated for \u201cpayment in full\u201d. It was cashed and cleared. Began getting duns for monthly payments plus interest. That was in Aug. and to date - March - am being continually billed and they refuse to release title to me. Ready to join others in class action suit for fraudulent charges and victim harassment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 04ae03df7a8a491d81c9c22e13a42a13
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metadata:
{"chroma:document": "Got a letter from Ally Financial threatening me with Notice Of Intent to Report Negative Information on me. This bank is unprofessional and scammers. We got our payoff amount from their website and then verified the amount by calling Ally and talking to Allison to verify our pay off and paid it off that 13 of December. And now in March they send us a BS bill that says we owe them $55.63 dated February 26 and if we don't pay it they are going to report negative information."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 58dc3f1d1b0e4fa4aef8110718971bef
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{"chroma:document": "2 automatic deductions from my checking account in one month for car loan. One was applied and the 2nd vanished into the unknown - provided company with fax from bank with tracking information and dates and logged 4 cases over a 2 week period of time. Always told the same lies-special case being handled and was even given specific time of 11:16 on 3/5/18 for resolution. Another Lie-I have held on the phone for over 50 minutes trying to talk to the payment department but it was refused. All reps are from another country with a very distinctive accent and unable to communicate with them to understand the issue! Stay away from this company!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e5976f13398846f3b467939588990f81
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{"chroma:document": "I have a 72-month car loan with them and in the beginning they didn't seem as bad but now they tack on every fee under the sun. I was without a job for 2 months and made my payment when I could, because it wasn't on the date it was due they charged me almost $600 in fees. When I would call to update my information and give them a date to be paid, I never spoke to anyone who spoke good English and they would continue to tell me they are going to report me to the credit companies and that I need to ask my family and friends to help me pay."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 75bf4231c9fd4b09ab146a0bfb4bce5e
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{"chroma:document": "Ally Financial is a crooked company. I got behind on my truck payment from losing my job. We worked it out where I paid a fee. They moved my two payments that I was behind to the end of my agreement and then I was supposed to make my truck payment on time. From then on then when I go to make my truck payment they tell me that I owe $365 worth of late fees that was never even told to me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Ally makes many costly errors and is slow or refuses to correct such. Since day one with me they have been a pain and with account paid in full they yet want more money, they say for balance and late charges. None are owed, their payment history on my account proves such but they ignore facts, even their own facts, such would humorous, if was not about money, transportation and reputation. I will simply post part of my last correspondence with Ally and let this explain all:"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I leased a car for 3 years. Part of lease I was required to have $1,600 deposit. I returned the car in excellent condition, Ally will not refund my deposit until the car is sold in the auction. That is a very poor policy to hold my money until the car is sold, nothing in my contract say that. I will never lease or buy a car that Ally finances. BE AWARE... I WARNED YOU."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f65ec43ddeb47f7a70afa8a2674a4d6
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{"chroma:document": "If I could give this company a 0 star I would! This company tacks on as many fees as they can, and when you make extra payments to cover the \"fees\" (cause you don't want them on your account) they misapply it to my next car loan, and not what I paid the actual money for. So then I have to call them and ask why I still have the fees and they state cause I didn't call them and tell them where to apply the extra money. Seriously? They are the absolute customs service center and when I continued to ask further questions the rep cut me off and said \"ok, well you need to call next month\". Wait? I'm not done telling you that you misapplied the funds and aren't correcting it. Still she said, \"Call back\", and hung up the phone!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "While driving on the interstate our tire blew. We called VehicleOne because we have a contract with them that we bought for 2700.00. We wanted a tow truck and our tire changed. While on the phone with them asking about receiving help a semi sideswiped us and took our mirror off so the agent wrote that down too. Because that happened during our call they would not cover us because it was considered an accident. I was on the phone for almost an hour and a half arguing with them because I didn't call for a tow truck because my mirror is off... I called because my tire blew, who needs a tow truck because of a mirror being blown off?! And the fact that I called because my tire blew and they argued with me forever that \"it's an accident claim now\" even though they were two separate events and the semi just happened to do that while I was asking for a tow because my tire had blown and the rim is bare and we are on a dangerous interstate. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Paid off my auto loan on 2/8/2018 and got a confirmation number. A week later on 2/15 and they have not posted my account. Now they claim I owe them additional finance charges! No ability to actually speak to anyone. Only options were email and chat. Customer service is horrible!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dabce230a0504e1f8573a6c7f8512682
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{"chroma:document": "I had a 72 month auto loan with Ally Financial. I paid my last payment and didn't get my title in the mail. When I called them, they said I owed one more payment. Went as far as to have them count payments and she counted 72 payments!! Asked to talk to a supervisor, she said one would call back, they never did. A few months passed, now on my credit report. Called again and now they want the amount of 2 payments!! Asked to talk to a supervisor again... again said they would call me back... never did. Called again, made the lady count payments again... 72 months. No answers as to why they are holding my title. Just pay or they keep it. Can hardly speak English. I think this is some kind of scam. At a loss, don't know what to do."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7140cd21a858410993e58be888d80e68
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{"chroma:document": "After trading in my 2012 Ford Fusion for a 2018 Ford Escape, Ally stated that they never received my car payoff from AutoNation Ford. But I have proof of the check being cleared on Jan. 8, 2018 for the entire amount. They put two damn late payments on my credit report which dropped my score 46 points!!! They are the worst, most incompetent pos people that I have ever had the displeasure of doing business with. I have already initiated disputes to TransUnion and Equifax and will be contacting the BBB. I WOULDN'T RECOMMEND THIS BANK TO A SICK DOG!!! FOH."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ec9d58f6f834613b908c19031bfa068
encoding: FLOAT32
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{"chroma:document": "Be aware that Ally holds deposits for an unusually long amount of time. My deposit is from a nationally recognized company and they will not release funds for 6 days. Also most banks will at least pay checks and other transactions off of the deposit, just not let you withdrawal cash, Ally will not even do this for their customers. They will return the check or deny the transaction and charge the customer with a NSF fee, even though the deposit is there. Then they hold future deposits even longer. I know they have received the money, they are just holding it along with thousands of other people's money so they can accrue as much interest as possible. Terrible way to do business and I will close my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 46a5fb40e0ce4ce5854fef7b940e4cee
encoding: FLOAT32
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{"chroma:document": "I paid off my Jeep in December and after calling them today to let them know I did not receive my title yet they informed me I still had a balance of $42.95. I was so upset cause when I called I got a pay off good for the next 10 days and they got it four days later and it cleared my bank the next day! Customer service is someone in the Philippines that you can barely understand! Shry the supervisor told me that it was worth the money for her to lose my business. Claims she listened to previous call when I called yet would not let me listen to it!! Then I pushed two to take survey at the end of the call and told her this. Suddenly the line went dead!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I received a 10-day payoff from Ally and went to UPS on a Thursday to overnight a cashier's check. I called ALLY from UPS to get a street address to send my check and confirmed that the payoff amount would be the same even if received the following Monday; I was told \u201cyes.\u201d Ally received my payoff within 24 hours but didn't process it to my account until the following Wednesday. I was told I owed an additional $77 and if I wanted to make a payment online, they would have to give me another 10-day payoff and would charge me an additional $7 Western Union charge for paying over the phone. I sold my RV and now the process to satisfy the lien and get registration will take up to 4 weeks! I'm so FRUSTRATED!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I recently decided to move from the big banks that pay 0.01% interest to an online bank. I chose Ally Bank. I completed the online application form and was accepted quickly. They required verification so I uploaded my drivers license. All seemed well. As I was looking over their website they also offered an investment platform which very affordable rates, so I completed the application and provided them with the same verification. Once the account was open I transferred $5000 to the account. Again they asked for verification in the form of a voided check, which I supplied. The transfer went through and they put a 3 day hold on the funds before I could trade. Two days later then froze the account as they need more verification. I called their customer support number and waited and waited and waited...25 mins passed and I had to hang up. I sent them an email and was told I needed to call."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aa8dacc94bf342bdae338554b1af7ce8
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metadata:
{"chroma:document": "This company exists in the stone age, at best the means for communicating is by phone to a foreign answering service of agents incapable of actually getting anything done. The second & only other method of communicating or document sharing is by \"pony express\". The incompetence of getting anything accomplished within days, regardless of courier service as bank wire options are non-existent & even after certified funds are received the weeks that pass to actually reflect a change in account status is nothing short of shocking. Stay away from this company, it should be put out of business or acquired by a firm that understands \"customer service\" is not an oxymoron. Good luck to anybody out there that can actually pay-off a loan & receive a release of lien within 15-30 days!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b0b0f0f386594bc5ae9100afc0ed1601
encoding: FLOAT32
metadata:
{"chroma:document": "The worst Customer service EVER! & that's looking past the barely English speaking Incompetent staff... If you're looking for an idiot to Narrate every stupid Little thought inside their stupid little heads... Just called his number: 888-925-2559."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: efe07d97f4b2442e84e763d8cb5c703d
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{"chroma:document": "I've had several leases with GM. The last one with Ally Bank. Prior two leases resulted in zero fees for wear and tear, one a two year lease and a four year lease. Being charged over 900 for mostly petty wear and tear. Waiting for a response back to fight these excessive fees. But as of now I will never give any further business to Ally Bank. They no longer have a relationship with GM and now I know why. I suggest you find a different lender when it comes to an auto lease. I was a big believer in Ally but this left a very bad taste in my mouth."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5455acfeca3746bfb2060e29094c9e8a
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metadata:
{"chroma:document": "6 years ago I was sold what I was told was a 5 year CD. It was what I asked about and wanted. We put $1970 in it. We withdrew it this past year (2017). We received our 1099R from Ally and it stated our disbursement was $2125 and taxable. I called because it should have be $155 taxable interest. I was told, \"No it was a IRA CD\" and we took early withdrawal (less than age 70). I explained that was not what we asked for nor were we told it was IRA. They did nothing except keep telling me I received statement and should have known. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2f1d457437a94610986cac0aea74775f
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{"chroma:document": "I have been a member of this bank since 2004. I have had ONLY ONE good experience with this bank. All with my transfers! They offer no atm cards. Debit card only. The tellers that I have endured were all politely RUDE with empty apologies. I would not recommend this bank. Mailing in deposit offer no business accounts. I do like the \"idea\" of 24 hour customer service. Again member since 04 and ONLY ONE POSITIVE EXPERIENCE. 3 day transfers-like SERIOUSLY! Then they have Zelle. AFTER the inconvenience they don't mention it as a solution. THIS BANK never takes initiative. As I said POLITELY RUDE. They say things to you that are rude POLITELY...as if you do not have common sense or a brain! My account doesn't have to be confidential. My name is Abim ** AND YOU GUYS SUCK! straight up???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db6f3c198017465580d0e456330b4f7f
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{"chroma:document": "I have a loan with Ally, been making payments for 3 years. Now on a 5 year loan. Starting in 9/2017 I have had a $35-$40 late fee every month. Grace period ends on the 16th of each month and I make my payment on the 1, 2, or 3rd of the month depending on whether the what day of the week the 1st falls on. It appears that they hold payments for just long enough to be able to charge the late fees. Absolutely awful experience with supervisors on the phone that are condescending and arrogant. I'm 42 yrs old and have financed with 5 different banks on other loans over the years and have NEVER experienced anything so horrendous. I am an Investigator for the State of Florida and I will be contacting the Attorney General's Office and would encourage anyone else to do the same. Worst company I have ever dealt with, even worse than Comcast."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 47078d256f51416ba7fc55c5c74f68c0
encoding: FLOAT32
metadata:
{"chroma:document": "This company has misapplied THREE of my car payments to the wrong vehicle account and are now threatening to end my contract. I reported them to the BBB and asked that their negligent accounting be investigated. Their system is ludicrous and I cannot believe what I am reading! How are they getting away with this? I shouldn't have to worry about them applying the payments to the wrong account and then threatening to take my vehicle. This is a disgraceful company and they need to get it together."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a9f0fe5a48f64cc197d5943db66a661e
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{"chroma:document": "My father has added me to manage his account 100 times and they keep saying, \"Oh no problem, next time you call there will be no issues with your daughter managing the account\" but this never happens. It's always hard to understand representatives since they ALL sound like they are in India. They put you on hold for so long. They have no quality care. If you are thinking of getting a loan with them DO NOT! You will regret it. I'm an older adult, been around long time, and this is the worst company I've ever dealt with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 24969685fc8b410496411beeb1b0ada3
encoding: FLOAT32
metadata:
{"chroma:document": "This bank has a serious problem when it comes to transferring my funds. I had to request the transaction from Ally twice to get my transfer transaction completed. This bank failed to complete my transaction when I completed it online approximately four days ago. I had to call in to the bank again this morning to complete the transaction once again. I did receive confirmation numbers on both transactions, so I know the transaction should have been completed on my first request. This is not why online banking was created! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b5449f093ac468c90e11f7b5e76bf31
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{"chroma:document": "I have been trying to reach Ally Bank customer service for over a week to change my IRA required annual distribution. All I get is a recording stating my wait could be up to 30 minutes (the websites a shorted wait time). After waiting over 45 minutes more than once, I gave up. I cannot wait to move all my accounts away from this bank which used to have superior customer service. I even tried to contact the CEO in Charlotte, got a recording and the call never returned."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d0c199c2304149178627cdeef4572748
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{"chroma:document": "I was a customer of Ally Financial for almost 2 years. Sadly to say in April 2016 I had a wreck, I hit a calf, & totaled my vehicle. The owner of the calf's insurance paid a portion of my car off but left a balance of $800. When I learned of the balance, two months later, I contacted Ally attempting to make payment arrangements. Mind you, I had just had a baby, Hurricane Harvey was in full effect and my disability was down to 75%, however I took the initiative to contact them in order to make payment arrangements. Needless to say Ally Financial cared less about all of the above & advised me, \"The ONLY way we would be able to help you is if you made a payment of $439.60.\" The representative explained to me that because my account was past due, the only way they would make payment arrangements is if I made a full payment of $439.60 and brought my account current."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d73388252bef406dab4dbe667fc2f698
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{"chroma:document": "Ok soooo it makes me feel better that I'm not the only one having issues with this finance company. These crooks make Hillary Clinton look good! They take forever to accept payment for my truck loan and then suspend my Ally mobile app profile for being late?! Somehow it's my fault though. Then start paying through my online banking bill pay and they take 2 WEEKS TO ACCEPT PAYMENTS even though it shows in my bank that they have the money but really they take 2 weeks to process and by the time it's all said and done you're considered late. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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metadata:
{"chroma:document": "Here is a summary of what happened today: This is why I hate finance companies. I am very disgusted with Ally Auto right now. I hate writing this email as well, but because your system screws people fees are applied and they don't even say it on your website. On Monday 1/2/18 I set up the final payment of $871.08 for withdraw from the bank on 1/3/18 because that was what the full amount showing on Ally website showed was due. Ally took payment out of the bank on 1/4/18. This was the final payment with this account. Today I sign on to get the phone number so I can call to find out how long it will take to get the title returned to me. I notice it says there is a $99.08 balance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I am coming up on my lease end on a GMC Sierra. Contractual residual buyout was 31,239.63. Now they're stating the buyout is $36,631.19. Absolute worst move I've ever seen in my 35 years on this planet. I wish I could give 0 stars. They always allowed me to call for a buyout price up until about 6 months ago and now I know why!!! I WILL NEVER EVER USE ALLY IF IT WAS THE LAST BANK ON EARTH."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a7a651345e6046d2a87a8479b090776e
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{"chroma:document": "Always ask who is your car loan with, If told its ALLY BANK... DO NOT DO IT. Very, poor customer service and you never get an American on the phone that can help. It is all corporate and you will have difficulty communicating with the anyone. After only falling behind 3 months my car was repossessed. I spoke with someone that Friday and was told to call back next week to arrange payment. Well Monday my car was out for to be repossessed. Worst thing is the way they treated my 83 year old mom about this. They came into private property to have car towed. Any regular credit card company gives you 4 months before they consider cutting off credit. So why repossess when it only 3 months. I explained I had financial difficulty after hurricane Irma, not even \"sorry to hear\" reply."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 71e34f28be3e4668bdad6a34185a7255
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metadata:
{"chroma:document": "Ally Financial is by far one of the worst banks I\u2019ve ever dealt with. Their customer service in the collections department is terrible. The people are rude and arrogant and don\u2019t care one bit about helping their customers when they\u2019re in any type of bind. I will never deal with them again nor would I recommend them to anyone!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a96679cf10e44d2a8246d3f16ed7d70a
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{"chroma:document": "I have been paying off a 2014 vehicle for the last 2 years and the dealer connected me with Ally. Never thought twice. But when your balance is $15,880 and in 3 months you made $1,300 in payments and your next statement is $15,553 still owed with a minimum payment of $403.00 due. Not exact amount. But I'm no Math expert but I'm paying 900 in finance charges? Anyone have information on how to get in on a class action suit on these guys? They have been sued before for shady practices."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Ally Auto is HORRIBLE! Since January of 2016 I have been with Ally Auto and every single month of my experience gets worse! It began in March that I had AutoPay and they took twice as much as they should have. It began to happen every month a little more each time. Then a couple days ago we had to call Ally to ask about what\u2019s really going on. They said the account was past due which to start with was not true at all! We just allowed them to take the payment and still they keep on taking out more. I called just now and spoke to the most rude representative I have ever come across in my life Jasmine. She would not let me speak at all, she kept cutting me off and just would not listen to anything I had to say. I definitely understand why this business now only has one star! Ally Auto is a scam & this business needs to get shut down!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4afe867b7d074f3bbd2335d3e9f68b05
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{"chroma:document": "Once you pay off your loan it is a nightmare to get them to release your title or lien!!! Even if you pay with guarantee funds they still will not release your title or lien in a timely manner. Plan on WEEKS before you get your release. HUGE problem if you've sold your vehicle. Very UNACCEPTABLE way to do business. Also, if you complain they will place an even longer hold on your release. Very petty and childish company!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6051e1a8f9e7431c8c279d5b99108007
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{"chroma:document": "January of 2016 I purchased a 2015 Chevrolet Traverse $4000 down from Franklin Chevrolet with my first payment due around March 5 2016. This was the start of me rebuilding my credit, and I am a single mom on a budget so I sent $1546.62 on February 10, 2016 (which covered up until May 2016). On May 4, 2016, I made a payment of $5420 certified mail."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c646876d840498b866524423df4bce2
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{"chroma:document": "As I was using their online Ally Auto website to make automatic payments, I scheduled payments due on a certain date for auto deduction. On the day of the deduction, they do send a confirmation that the payment has been made, but then repo your car without any notice. I notice that my car is gone and report it to the police, they advise to call my finance company. They confirmed the repo due to non payment for 3 months and 90 days overdue."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e32356605e354dd38a5ee9e4d5e7d1a3
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metadata:
{"chroma:document": "I bought a new car this year. My loan was process incorrectly due date for pay dates. Before I signed the car agreement the representative told me that my first payment was due the 5 of the each month. I told him, \"I can\u2019t do the 5th of each month. You have my paycheck stubs and you know I get paid the 10th and the 25th.\" I am constantly getting late fees. I have called them to change it because it was their mistake. If they had proof of my pay dates and they said I had to pay 90.80 and extra amount each time this is very ridiculous. I am requesting a phone call from this people to get my correct pay dates."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 492e2e9490e34cd3b37187a6bdd7d7b2
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{"chroma:document": "My girlfriend had her car finance with Ally and it has been a nightmare... They repo her car after her being 45 days late and after she had sent in the payment... Then when we have call to try and ratify the situation they want her to pay her next payment in advance of the due date and pay for the repo service before they release the car... My advice don't deal with these individuals. If she had read the negative review prior to her buying the car she would have tried to finance through another lender."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f103376fed3f4bdf9c5b7c366aa2eddc
encoding: FLOAT32
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{"chroma:document": "I keep paying over and it keeps telling me I owe the following month and so on. I can't figure out how I was under 16,000 3 months ago paying over every time and I still owe 15823. I can never get anyone that knows anything on the phone. And they just yes you to death. I seen bad reviews last year and worst ones this year. The dealer I bought car from is just as bad but that's another story. I guess shady businesses stick together."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 39e61b93906343ddb83d611111b058c2
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{"chroma:document": "My lease was supposed end on 11/22 0217 and I returned the vehicle on 11/04/2017 after paying off 36 payments as the contract. Now I received the letter from Ally saying it is an early termination and they will charge me a difference after they sell the vehicle at auction. I don't think I am not the only one and thinking about lawsuit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a3c98d4b92b4fab8fe38088e889fba4
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{"chroma:document": "I started a loan through Ally a little after the first of the year... Made all my payments on time, come August I lost my job and got to the point where I have to decide what bills matter most... so I call Ally and explain everything to them. They proceed to tell me that they won\u2019t tag the 2 payments I missed on to the end of the loan due to it being a young loan. I called and talked to a friend who works at a different bank and they told me that Ally could if they wanted to. Ally has such a high interest rate that it makes the car almost not worth having. Then I get a letter that says to have a payment in by November 22 or it will be repossessed, after receiving the letter days after this due date I guess it\u2019s time to get all my stuff out and wait for them to pick it up. Bonus I got a new job and am going to lose it also because I have to have a car for this job..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d92fe082b97b43bc96e6f076b2615428
encoding: FLOAT32
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{"chroma:document": "We purchased two vehicles from a Chevrolet Dealer. Therefore we have two separate accounts with Ally Auto for these vehicles. Ally haven't got a clue what they are doing. I can't set up two different accounts online because one car is under my wife's SS No. and the other through my SS No. I pay each month, even when they forget to send out a bill for our Ford Focus. I have just found out that my account for the Equinox is screwed up. I am very careful with my money and would say that if you have had any experience talking to these guys you will come off the phone feeling very nervous. I still need clarification on payments I have made."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d064dec7a49d4fb4a097682112f7c4ee
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{"chroma:document": "My lease was up Oct 25. I returned the car Oct 12, they reported to the credit agencies that it was a early termination!!! WTF are they for real, I called them 5 times I got no place, and to top it all off it's now Nov 21 and I cant get the final amount that is owed. They said the car needs to be sold at auction for them to close the acct. I said, \"What does the AUCTION have to do with me? I have a lease!!!\" WOW so bottom line it still shows active on my credit report and in the comments it's a early termination... DOES anyone have a email to their legal department???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef5aa8bb9b914743af0a2c0675636383
encoding: FLOAT32
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{"chroma:document": "Michael (Employee ID: **) is a complete idiot and deserves to be unemployed. I called in to inquire if a credit card payment was an option through the App, which he stated \u201cYes;\u201d but currently the app is experiencing technical difficulties. I have been hearing about these technical difficulties for a year and a half know. The solution he presented was for me to knock on my neighbors' doors at 9 pm EST to inquire if number one they have a desktop device, and two if I can use the computer the make my payment. Michael then stated, \"Or you can pay via phone and pay an additional $7.50\". I then stated, \"It not my fault Ally Financial is technically not sound\", then he responds, \"Well I gave you options\". Keep in mind the options were knocking on a neighbors door. What an idiot!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f31357c8d43410680bb98f7203d36da
encoding: FLOAT32
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{"chroma:document": "We were debating to turn in our lease early or keep it until the lease was up. We purchased a 3 year lease and paid it off within the first year. We also had extra money that was included in the lease to cover any potential issues that there might be when we turn it in. When I called to speak to Ally about getting my unused prepaid miles money back they said I would get it if I returned the vehicle. We were excited, because we were over 4500 miles under our mileage, which we had paid for in the agreement. Since we had already paid the lease off, the payback on mileage was a welcome discussion. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 394150c4e3074251b2ab6fd815b1148a
encoding: FLOAT32
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{"chroma:document": "My original loan was financed a car through Ally Financial, Oct. 2, 2017 I refinance with my credit union down the street from my house... Thinking this would make life easier and payment would be lower... I started receiving calls and emails from Ally stating my payment was late and that I needed to make a payment ASAP... I called 10/19/17 only to find out my account was still active and I had late charges applied to my account? So I called my bank. They said they sent the payoff (via overnight) and waiting for title? I called Ally daily. They said they have never received the payoff and wanted me to make a payment?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b73ed416513b4d23ac3d32f4b1a984dd
encoding: FLOAT32
metadata:
{"chroma:document": "I have CD's with them and stock trading accounts - one I manage and one managed by an advisor. I'll review my experiences separately as they relate to these different products: CD - recommend. I'm happy with their rates. They're higher than just about anything else I've seen in the market and I've done my research pretty exhaustively. Also Ally has no penalty CD's with a relatively low balance minimum that's almost unheard of at the bigger banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d44900dac7fe4230a6b8d08c9e7cad7a
encoding: FLOAT32
metadata:
{"chroma:document": "Paid my car loan months ago. Ally allegedly sent title to wrong address. If they did, they would have had it returned. Never contacted me. I called customer service. Difficult to work with them. They said they needed to send me a form. They can't send to my email, which has my name in it, but they can send to an obscure fax number at my work. They said 24-48 hours to send a fax--really? It is now past 48 hours and no fax and no title in sight. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fb7ba060871241d39d797c15c2444c3a
encoding: FLOAT32
metadata:
{"chroma:document": "2nd bad experience I've had with them. I leased a Chevy Volt in 2015. 39-month lease. I started out mailing my payments in, since they don't do online banking. Unless you want to pay a $5.00 service fee to Western Union every time. When my payments weren't posting on time, I was told \"We have very poor mail service in Chicago\". Imagine that. America's 2nd biggest financial service city has lousy mail. Takes weeks to get a letter. I still owe 9 payments (I'm currently 3 payments ahead). I called up for a payoff. $147.00 x 9 = about $1300. My contract says I can buy the car at the end of the lease for $6,995.00. They quote me a payoff of over $18,000. I tell them what my contract says. They won't budge off the higher number. These people are thieves. Before I hung up, I asked if they had the Florida Attorney General\u2019s phone number handy, because, that's my next call."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 84cabdcd7da44ae6bf43ee7b3dc30604
encoding: FLOAT32
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{"chroma:document": "Customer service is all outsourced to foreign countries who have no clue how to deal with issues. If anything real happens they just pass you in a circle of inexperienced workers, that somehow have no manager. It\u2019s insane, you can\u2019t talk to management if you wanted. They always lie and say management is unavailable but they will put you in a line to have a return call within 48 hours. They don\u2019t call. This company needs to be shut down. I\u2019m considering lawsuit at this point as I can\u2019t even talk to a manager."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 15f1b67d610d43d9bc6c46b041603b41
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{"chroma:document": "I began reading so many reviews from people that had complaints from experiences with natural disasters with Ally so I figured I'd share mine. I live in Santa Rosa CA with my wife and two sons, 6 years and 8 months. We are currently experiencing wildfires that have been classified as the worst wildfires in the history of CA. I woke up on Oct 9 2017 to my hometown on fire. The fires moved so fast through the city because of 60-70 mile per hour winds. My wife office building was in the middle of it and she still hasn't been able to go to work. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 970527d3f1fc4be7b46de5fbaf20fd2e
encoding: FLOAT32
metadata:
{"chroma:document": "This company is terrible. I was told I'd have my refund in 3-5 business days. When the 5 days were up, I called to ask where my check was (they double charged me even though the app didn't say I'd get charged at the end of the month) and they told me it will be here at the end of the month (so basically 30 day refund). They beat around the bush saying they don't control the refund. Why even be in business? The woman sounded clueless. Don't do business with these people. Finding a new bank asap. They don't even offer refinancing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6092f2c1e8ce4d18bd44fcf0bc89a437
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metadata:
{"chroma:document": "After reading all these complaints I had to do this, It's Funny Listening to Ally's TV Commercials. They Are Full of ** and they are definitely not your Ally. They are your Eminem!!! Don't ever walk into a dealership and use this company to Lease or Buy a Car or Truck or they will bend you over and stick it where the sun don't shine. I was going to buy my truck that I leased from them but they wouldn't budge on the price, so guess what? I went to the dealership and leased a new truck through GM Financial and they are great. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2ff7f16cc07b4e0581334d14c1cd802b
encoding: FLOAT32
metadata:
{"chroma:document": "If you are looking for a loan company with numerous ways to pay your bill, Ally may be right for you. But if you are one of those that don\u2019t have trouble paying your bill and then expect to get your title in a timely manner, then go elsewhere, it is not worth the lies and frustration they will put you through. The title is at a third party company, they have no control over it whatsoever apparently! A send out date is put into their computer automatically, 10 days after they receive your final payment, no matter how you pay, and every time you call to follow up, they will tell you that it was sent out on that date. And that\u2019s all they will tell you for 10 more working days after that. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 269cf4ddc13544c08eec31fb27c0f928
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metadata:
{"chroma:document": "My daughter was on a missing persons list and was seriously injured... She was not behind on her payment with this company but called for the most of extension they offered. They said it was 60 day. Her doctor had written her a note to the company saying that she would not be able to work for at least 90 but we take what we can take... Now, I'm am her mom and the cosigner on the account but 4 days after we found my daughter we were hit with Hurricane Irma and had thousands of dollars done to our property and had no way to even get to work for weeks without power... Ally kept calling me and sending me letters to pay this extension fee. I don't understand a fee because she was not even late on payment. And I had no money due to this hurricane to make the extension payment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a0e2bfa021e4dd9a4f3bd44ba2848eb
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{"chroma:document": "I'm not sure where to even begin. My husband and I refinanced my vehicle that was originally financed with Ally. Since we had bought GAP insurance they were to refund us the balance of 900+ bucks. After calling and canceling it we were assured that we would have a check within 10 days. When that came and gone we were told that the policy changed and the car dealership had it (WTF?). Car dealership said they declined it and it would go back to Ally. Then Ally said yes but it takes 30-45 days to refund. Ummm you can just keep my money for 45 days? Ok so we wait 6 weeks and still no refund."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5bea83cdcce84be39e9803b8cd873a28
encoding: FLOAT32
metadata:
{"chroma:document": "Absoluteness the worst experience I've ever had, dealing with a bank!!! Allied Financial has financed three autos for me. I have paid my auto bills in compliance to contracts/as agreed. They are erroneously reporting that I owe $178.00 to the credit bureaus!! Which that amount has been paid in full, the amount has nothing to do with the principal. I have received letters from the bank confirming the same, \"PAID IN FULL\". Each CSR I have spoken with has given me the runaround. Now my credit has taken a hit due to their inaccurate reporting. I will try one last time to get this matter resolved prior to escalating to the CEO. This matter has been going on since May 2017."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8702f737cce3462a935294b1aeae1665
encoding: FLOAT32
metadata:
{"chroma:document": "I am currently debating on buying out my lease which ends in January. When I called to speak to Ally about getting my unused prepaid miles money back they said I would get it if I returned the vehicle, but if I decided to buy the vehicle I would lose my money. I asked for an explanation and got none. Asked for a supervisor and asked them to explain it to me and they couldnt give me an explanation. So, I called back two more time trying to get an answer as to why they would not refund my money and all I get is because thats how it's done. I feel like they are stealing my money! Is this even legal?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f4e2652864cf4c70b8b6129bc3c2583f
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metadata:
{"chroma:document": "After making all payments on time, it came time to finish my payments and collect my title. Then I get hit suddenly with a $13 finance fee. I call the company. No one at the customer service center can help, I keep getting transferred. Basically I need to send a certified check for $13 so that my title can be released, after paying more than $32,000. Does this make any sense? So I send the certified check. Then they post an online payment and say I have to wait 2 weeks for the payment to clear. So I wasted my time even sending the check. They will not reverse the online payment without waiting an additional 2 weeks. All over $13 and it was their mistake."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eb35b97b529d4db29c5b1e391ac06f5c
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{"chroma:document": "Many of us are Hurricane Victims. We live in evacuation zones. I am a professional artist. I teach classes to make money. During times of Hurricane we not only can't teach, we have to relocate, we have no power for over a week. Once I got power I was able to look at the ALLY BANK statement with large fees charged. When I asked due to my situation if they would consider waiving the large fees they said maybe 14.00 but nothing more. I see other people also posting problems who are Hurricane Disaster victims. This company is not assisting us at all. In fact they are making money from the disaster. I am so glad my car is almost paid off so I cannot have to deal with ALLY HEARTLESS BANK ever again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da3219bc642d466fb544d4e4ab775d3e
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{"chroma:document": "My son bought a car which I cosigned on. He went through some financial difficulties and fell behind on payments. Didn't tell me so I wouldn't worry. I get a call and a message at the end of the week from a number I do not recognize, and a name I do not recognize without the reason for the call or the company the call came from. I finally called that woman back on Saturday, It turned out she called from Ally Bank regarding the amount we owe for the car or the car will be repossessed. I asked her \"How much to stop the repossession?\" She gave me an amount which I immediately paid. The car was repossessed anyway. The woman's name is Charlotte and the phone number **."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I mail my payment off every single month to Ally. The one time I mail it before a holiday it's late. I told the representative it was a holiday in the US so the post office was closed. He said, \"Well it matters about the date\". I said, \"No it don't as long as my payment is sent out before my due date.\" I don't work at the post office so I don't know the process of holidays & timing of mail. I just know it has a date on there the money order & envelope. He said \"Well it's late.\" My thing is why can't I talk to someone in America? I mail my payment in America it goes to an American address. The customer service is horrible. No one knows what's going on. I can't understand the people on the phone. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f182188bfb54616b56e6aefc3875b7b
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metadata:
{"chroma:document": "DO NOT DO IT! I had never felt emotionally abused by a company causing me to feel anxious and so judged. The girl I spoke with today was angry from the start. She claimed she wasn't but working in the medical field I know smart remarks when I hear them. During our 16 min conversation I was trying to explain to her that I will be making a payment but I couldn't at the moment. She then continued to have an attitude and said they've already done all they could for more and I told her I understood but if she looked at her previous note the reasons I fell behind was because of medical reasons and I was trying to catch up."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Financed a new 2011 Tahoe with Ally. Have had loan for about 5 1/2 years with no late payments. Decided to sell the vehicle and with electronic funds paid off the loan balance of about $3,300.00. Funds were deposited into Ally bank on 8/14/17. Was told they had to hold the funds for 10 days to verify them. Nothing to verify, they had the funds (not a check). In fact I received a check in the amount of $0.39 for interest over-payment less than a week later. I argued that there was no reason to wait to verify funds and the title should be released immediately. However, it seems that Ally follows this procedure regardless. They informed me that the title would be released for processing by 8/24/17. I asked for them to expedite the release (since they truly had the funds), and that I would pay an expedite fee to have the title sent overnight. They refused and said that was not possible (obviously could care less about the customer's needs). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c192b232ad44970adbd16e1113ebcff
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{"chroma:document": "I leased a vehicle from Ally Financial, I took very good care of the vehicle, I had a fender bender and took the vehicle to a reputable body shop and had it repaired, when I turned in the vehicle 8 months later they sent me a bill stating the repair was done poorly and billed be for $184.28. I told them there was nothing wrong with the repair, and disputed the charge. They became very nasty. I contacted a lawyer and he stated it would only get worse, and to pay them for my own peace of mind. Please please never ever sign a lease with this company, they are like part of the Mafia!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c99b8b691afb49b98a45fc03bfda20fd
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{"chroma:document": "This company is the WORST!! I paid off my vehicle and almost 2 months later I still have no title. They even confirm they mailed it to the wrong address, but yet will not help me get it. Better than that, they mail the lien release to the wrong address even after I confirm the correct address. I am not sure what they are trying to pull, but if you can go somewhere else you really should."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5d4eecb93ef7467689b24f0838ef6be1
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{"chroma:document": "PAID FOR AN EARLY 5 MONTH TERMINATION OF MY CADILLAC LEASE> Paid extra for wear and tear Smart-Lease and my CTS was inspected clear at surrender. Ally turned me over to their \"Collection Dept\" for $500- damage claim? Showed my acceptance of my short-term lease finalization at Cadillac, but they ignored my fax and letters. Now they call every Saturday to harass me with a different collector. Cease and desist or ALLY is going to Small Claim Court for remunerations?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e2ca03b3a04f44ef901e5ee5fce41877
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metadata:
{"chroma:document": "I am going to sue your company for emotional damages, emotional distress and severe anxiety as I already have it. Your company has made it x 20 worse in just one day. I have spent 8 hrs of my time trying to resolve your mistake. Your staff admitting that you Ally has dropped the ball and very helpful in providing me with the legal department's address..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5d681fe4ed8d444e8868185ce771d234
encoding: FLOAT32
metadata:
{"chroma:document": "They lie every time you call. Their favorite script is \"We are sorry you were misinformed and any inconvenience it may have caused.\" I recorded every phone call to them because they lied so much. When they found out I was recording they would hang up."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e72b6f00b4bb4a3b8a71b7700c87319e
encoding: FLOAT32
metadata:
{"chroma:document": "They won't take payments over the phone!!! I recently filed bankruptcy about 6 months ago and because of that Ally took away my option to pay online and stopped my direct payments. When I called to make my payment I was told they DO NOT accept direct payments and that I would need to go to Western Union to make a payment and that I would cost me an additional $8.00 to make that payment. What company does not accept payment for a service or product they pride?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ce31dd91309a436b82d92995b7ad2af9
encoding: FLOAT32
metadata:
{"chroma:document": "Ally bank is great because they do not charge checking fees and will even pay you back for atm fees charged by other banks (up to $10 a month). The wait time to talk to a bank rep is short and courteous when you need personal attention."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 773a0c422eaa4ee58e9245d872e81373
encoding: FLOAT32
metadata:
{"chroma:document": "Trying to Wire money to their Investment side...5 phone calls later over 2 days... maybe it will get done? Now I've missed the last day to buy into a Bond Fund for this month and will miss the 9-1-17 Interest payment. But they're \"Sorry\"...Other than this Bond Fund my remaining money is being moved to Synchrony Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 39ba944616d44132b94d55e4ef870880
encoding: FLOAT32
metadata:
{"chroma:document": "They don't care for customers. After payoff they make you wait, they don't reply. They are simply the worst. If they gave a prize for being bad this company would not even win that for being sooooo bad. Hate them. BUYERS BEWARE, STAY AWAY. DON'T GIVE THEM YOUR MONEY!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 507331fa80634282a1893e08aa854515
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{"chroma:document": "Me and my family just withdrew several millions from this horrible bank. The info they give you is wrong most of the time. Their executive customer service department does not make outbound calls it appears (after one requests one). They went bankrupt already and needed taxpayer bailout and they pay you back with horrible customer service, lies and incompetent employees worked on your money. Check out Synchrony Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df3e6cae79854eeaa3ded4bbf73d1c42
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{"chroma:document": "I have been back and forth to Third Party Totaled Loss Department - Gold Find Claims and Ally since 6-28-17. No manager will step up to plate on both companies to help bring this to a resolution... This company is horrible to work with if your vehicle has been totaled. No one wants to take ownership to help. Insurance Agent called and did paperwork and advised representative he needs a Letter of Guaranteed for the amount of $12,772.00. That there were going to be 2 checks to distribute to ALLY, because there are 2 claims. 1 for $6 thousand and 2nd for $5 thousand. But the representative totaled car for $6,864.82. All we need is Letter of Guaranteed for the 2nd claim of $5."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 12dc8e94a3ff4e77a2878cf771b7ac00
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{"chroma:document": "Financed a car through Ally Financial. Recently I sold the said car. Having still had a lien out on it, myself and the new owners both called Ally to see what to do. First of all, it's extremely hard to understand the robot (I'll explain later) talking to you. Second, I was told something totally different than the buyer was, hence one of is was lied to. Nonetheless we completed the purchase, and went on our merry way. The next day, the buyer informed me that the payment had cleared in her account. So I called Ally to request a copy of the lien since the Payment had posted. \"It will take ten business days for it post.\" (Quote from Ally robot). I argued with it, but they don't have any constructive response so I asked to take the survey but never was prompted to do so after call. The payment posted to their account a week later (I received an email). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 389c349ebb77484aaa5133137a03dc7a
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{"chroma:document": "I paid off my truck and needed my title for being able to sell it to a buyer. They had the funds and are making me wait 10 days. After 10 days there were going to mail out a letter to bring to the DMV. They said the letter would take up to 5 days. The folks that answered were based out of India and were reading from a script and had many many runarounds... Very sad and I can sum up Ally Financial in 2 words... ** Sucks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8fb4aec4465a4c808efa3e90860dae69
encoding: FLOAT32
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{"chroma:document": "I don't know how this company is still in business! I got in an accident and car was totaled, my insurance company paid them off what the car was valued and they agreed to it! I get a bill in the mail from Ally stating I owe them $3600 plus taxes on excessive mileage and they have called me several times! I called them back and half the people don't speak English and said it's in your contract when you leased your car. I would like to know who reads the back of the contract and isn't it the dealership's responsibility to tell us! The car is totaled. What difference does it make how much mileage is on it, plus I was going to buy the car at the end of the lease! This is the worst company ever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b22c0c62098e4982bc432c7c17bae751
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{"chroma:document": "I went thru breast cancer and got behind on 2 car payments. I called to ask for an extension. They extended the 2 payments but did not include the late charges. So what good did that do, my account still showed that I was 850.00 behind. It still showed behind to credit bureau. I call Ally to get this straight and I get someone in the Philippines that can barely speak English. They tell me they can't do anything about the late charges and my account will continue to show behind until late charges are made. Obviously these people have no compassion for someone that has went thru 30 days of radiations. AGAIN DO NOT USE THESE PEOPLE CAUSE THEY WILL NOT DO ANYTHING TO HELP YOU."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e6f0fb8611424be2a86bd1fb90050f7a
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is a joke! I have made several payments and they claim payments were missing. I even have bank statements to show I made payments. They didn't send me anything in the mail stating they were going to Repo my car. Stay away from this bank. I was trying to figure out how are they reporting me late and I made payments. These people will try to destroy your credit and a bunch of con artist. I will never do business with them again and they will hear from my lawyer ASAP. Please stay away from this company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5aa817088cb48c9b26af39f4c70b6e0
encoding: FLOAT32
metadata:
{"chroma:document": "I will never give another dime to this company! They constantly send my bill late and refuse to issue a payment booklet. They pressure me to let them take my payments directly out of my account. I am Not comfortable doing that. If my payment is due on the 15th but they finally deduct it on the 17th they charge a $30 Late fee. Anyone ever consider using them be prepared to let them take your payment automatically! They hang up on me constantly but will call my husband at work 77 times in 2 hours! Over a bogus charge. They seriously should be investigated and at the very least people should check reviews before going with them as a finance company. They Are Horrible!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6dff73cbaf8c499fb77a4c265428b4d2
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{"chroma:document": "My truck was totaled out by my insurance. They refused to give my insurance company any documentation in order to pay off my truck through them. The process to settle my claim took long enough and now it's been even longer in order to get them paid off to settle on the truck. In the mean time because I have not been able to make my truck payment this is going on my credit and everything else even though they have been informed that the truck is totaled my claim number adjuster information has been provided through this entire process. They wanted a settlement agreement which my insurance could not provide as there was gap coverage on my policy and they needed a payment break down from Ally to do so."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e84a2b05c28d49829aed7e31cfa792ab
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{"chroma:document": "I have two accounts with Ally.com and a credit card as well. I am happy with each of these so I was happy when I was offered a 'special deal' on their mortgage loans. I am in the process of attaining a loan with this company and I regret it more than most any big financial decision I have ever made. The people working on my disclosures are absent, casual and drop the ball over and over again. I've was assured again and again that we would meet the closing date we agreed upon and all my documents are sent in and yet they have not been able to close. Every week or so I am assigned a new person who does not seem to know what the last person did. They often do not respond to important emails. The whole process has really been a nightmare and I am very very sorry I went with this company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dc828f464ebe4252a27103c647bf40aa
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{"chroma:document": "I called Ally to buyout my vehicle. They basically told me all the hoops I had to jump through to buyout the vehicle. Overnighting a check, pay taxes ahead of time, etc. Instead I said ok. I am just going to trade it. What is my buyout without the tax and they told me to go to the dealer to find out. Then I am told I will find out from their buyout department, then I am told that they can not give me what a dealer will pay. I have leased many vehicles and never had to deal with this before. They are basically trying to hold myself and the dealers hostage to force me to buy it through them. My lease contract clearly states that I have a price that I can buy it out. THIS IS FRAUD!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4f7537e5eea74903895d97741c5c772b
encoding: FLOAT32
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{"chroma:document": "I had an auto loan with this company and had automatic payments set up, went through a separation and I was under the impression that my wife was paying the payments. I was wrong, she missed two, I found out and made the payments that day, I transferred the payments to her account, the bank kept telling me that I never made a payment even though I had proof and sent it to them. I continued to make the payments every month. I owned this car for 3.5 years, paid 21,000 for it, put 2000 down, every month they reported a late payment to my credit because they refused to add the payments that my wife missed. This went on for a year."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6c0ba83f3d8249c4b1b990b4a70fdcac
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{"chroma:document": "I have leased several cars through Ally Bank. Unfortunately when I turned my last car they stuck it to me. Charging me for things with vehicle that were wrongfully charged. I had a key that I was advised by the dealership that Ally would call me to tell me where to send the key! That never happened hence the charge. I called in & the lady kept repeating the same thing, \"ma'am you can no longer turn in the key\" & I told her I have never had any issues with any of the vehicles that I have turned in prior. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 65e424f5052440609ede71cc4c2a5f47
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metadata:
{"chroma:document": "Ally is a great financial institution which offers ATM refunds and interest rates on free checking accounts, which no other bank does. I have had absolutely no problems opening a checking account there and I plan on opening a savings account soon. I was tired of paying $$ for ATM withdrawals and haven't since I switched. Furthermore, my friend has had no problems with his car loan and it is going very well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c0ea4b6b6be8483b9416b97909b3077f
encoding: FLOAT32
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{"chroma:document": "In the beginning I had no issues with Ally. The few times that I did talk to someone they were pleasant and nice. My payments were made on time. I paid for 45,000 miles but turned the car into the dealership with 34,000 miles. I wanted to buy the car but they wanted much more than what it was worth so I leased a new SUV with GM. The car sat on the lot for two weeks before it was picked up. Then I received a bill for \"damages\". I kept the car immaculate. I knew I would get dinged for a broken piece of plastic on the driver's seat but I also got charged 175.00 for a key fob."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23b91ab60fdc4404bfb42bc13a466274
encoding: FLOAT32
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{"chroma:document": "I have seen complete deterioration of this bank as they grew, merging with other banks. I needed to transfer some IRA money from cash to CDs. Simple. FOUR calls to different departments did not achieve a thing. Nobody has the slightest idea how to do it. They have many different departments and play \"soccer\" transferring clients from one to another, so you make a circle. Bankers cannot see all your accounts. That makes it even more difficult. Maybe they are overworked as they cannot concentrate enough to even repeat your question. Absolute disaster!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b5d128ff08d64c9eb5ea5f8937535f0e
encoding: FLOAT32
metadata:
{"chroma:document": "Just had my first and last experience with these bone heads. Every time you call these people you start with some underdeveloped country for service. After all the crap they want your info for girl asked if I was primary on the account. I set yes. She said she has another person my account. \"Who?\" I said. She said William **. I said, \"If you are that stupid you don't know Bill and William are the same thing I'm sure not giving you person info on my account.\" By law they have to supply you English speaking person with no accent."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6566035456af4a208abca25814391eaa
encoding: FLOAT32
metadata:
{"chroma:document": "Long time account holder. Ally sent new debit card issued via Mastercard. It does not allow access to checking account funds. After 18 telephone conversations with ALLY CS over a five day period... now conclude I have to bank elsewhere as CS reps check account. And respond with all is OK. Card is usable. It is not and none there in the different departments I have spoken with can only verify and respond with all is OK. Yet, it is rejected upon normal use at grocery checkout... Walmart etc. I cannot get access to funds. ALLY has failed in its fiduciary responsibility in providing me a card that will allow access to account. ALLY CS cannot do anything but look up account details and if all shows OK can do nothing else to fix the apparent broken link between account and debit card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 87e3e03a43784ac5868860db5cd706b8
encoding: FLOAT32
metadata:
{"chroma:document": "I was going to write this review a few years ago, but decided not to. Now that I am still receiving information from Ally Financial I decided to act. I had a car loan 12 years ago from Ally Financial. I paid on time every month and returned the car in perfect condition. I later received a bill stating that I owe money for one of the tires (which I did not, it was returned in perfect condition). I contacted them to correct this error and never received a response. My lawyer contacted them because of the continued harassment from the company regarding the money that I did not owe. The company never returned our phone calls or mail correspondence to sort this problem out. For the next seven years (prime time for me to be purchasing my first property) this was on my credit report. I filed a dispute so that it showed on my credit report, but it still really hurt my score."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0aa832ad6ad64fd58085a1b1a206ac89
encoding: FLOAT32
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{"chroma:document": "DO NOT USE THIS BANK. This is June 2017. In Aug 2016 I traded my car and Toyota Financial paid off the balance due. The bank took a Sept. 2016 payment even though they we not supposed to. I called them and they told me to stop payment on the auto draft. At my expense I did just that. In May of 2017 I get a notice of payment due for 450?? The payment amount was 395.57 so I cannot figure out the $450. I have spent over 4 hours on the phone trying to straighten this out and they are supposed to return my call after their supervisor reviews this... 4 days ago. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 26301e80972b49e5b639eb72e7cb217b
encoding: FLOAT32
metadata:
{"chroma:document": "Husband lost his job. We have 2 car loans with Ally. Called them and explain what was going on and asked them to tag payment on the end. At that time we were only 1 month behind on both. I made the payments but late. Called them each time cause the online billing showed on 1 car that it was behind 2 months. Made the payment. The next month that car was not showing for me to make a payment. Called them and I was told I was 89 days behind and they would not accept payment. Needless to say now I wait for them to come get it. The customer service rep wouldn't answer any of my questions, would not accept payment over the phone nor put a supervisor on the phone. Just unbelievable... Told them to come get it!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f59b42c217b430192b900e5c73c39d3
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{"chroma:document": "They messed up our account in the beginning for our car loan and truck loan to the point we ended up owing 2 thousand in late fees and penalties and they wouldn't fix it. We ended up losing the car. They're forcing us to pay the difference on the car after they auction it off and threatened to sue us if we don't. We had a small accident recently with the truck and cracked the bumper and were told by the shop we want to use if we buy the parts and take it in to be fixed then we don't have to worry about coming up with the deductible. Ally Financial made so we can only go to the shop and then buy the parts and do all the repairs, they're forcing us to pay the deductible if we want the repairs done. STAY AWAY FROM THIS COMPANY. They will make your life hell and rob you blind. Worst mistake ever to go with them!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a6fe1d1ac48b469daf991a054fdda1f7
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{"chroma:document": "My account was hit with a \"Fee for Overdraft Item Returned\" of $25. I've never come close to a zero balance, so I contacted Ally Bank for an explanation. The first person (Taylor) couldn't explain the charge, so he told me to expect a call the following day. Two days later, the call did come, and it was explained the fee was for an attempted charge that would have exceeded my balance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e790093c39a74def99ae13fca3ea0bcb
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{"chroma:document": "I asked to lower my payments! After 12 successful payments, because I was told I just had to make 12 payments when I called back she told me just reschedule my payments and they won't tow my car unless it's 90 days late. I literally had to get on the phone and SNAP on them, ask for managers and everything to even \"apply\" for a rewrite. And I was told I will receive and phone call. We all know how this story ends! Save your time. Don't even consider making business with these non-trained customer service representatives!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ab2ad8eb4fbd48fa95b4fcce7e7be94d
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{"chroma:document": "I set up my car loan for auto payment on the 27th of each month, as the website said. Now, every month, I get a threatening letter from ALLY that my payment is late and they will be sending information to the credit bureau. On the website, it says the payment hasn't been made on one page, whereas the payment history shows it was done on another. DON'T TRUST THESE CLOWNS WITH AUTO-PAY."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 60f9622ae7194e3d937629f9e28de9b7
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{"chroma:document": "Ally has put false information on my credit report. They report late on different months for each credit report. Also they reported \"Early Termination\". If my car was due to be turned in BY 10/19, ALL payments made on contract, I turn the vehicle in a 10/13. How is that early termination? They refused to refinance and wanted car back. You got it! Also, I OVER PAID since these people lose/discard paperwork I had signed and notarized for \"Business Use\" taxes in Texas. I leased the car in my name. Used it for my personal transportation. They refused to correct or help me with it. I sent it certified mail! I sent them copies of the receipts. Once your lease is over, they erase everything! Time for suit. Anyone else wanting to start a Class Action Suit let me know!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f998040afa24e268ce138c3f42b722a
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{"chroma:document": "So I just bought a car and I made my first payment on time with my account and routing number... according to Ally my payment was reversed by my bank (which is ** because I have other loans that come out from the same account) so I went to this bank to make sure my account info hadn't changed... AND of course my info was still the same... I feel like they are doing this on purpose just so they can get more money out of me. When I first made the payment the finance charge 363. Now after I made a 2nd payment the charge is 395 with only 60 dollars going to the principal. WTF. Stay away from this bank man."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 697bb379af3542b7824ee400e3cb7f6a
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{"chroma:document": "Harry Green sold my son a car that was wrecked as a Certified Used Car. They charged 5000.00 more than it was worth just because it was FAKE certified. Ally just bends you over and breaks it off. I got totally screwed by Both companies. 2 yrs later you can tell I made 2 payment. 2011 Malibu is still 14000. It was 14999. When we bought it and my son put 1600.00 on it 2 years to get it down to 14000. My payments are 360.00. Looks like interest rates are eating everything. They all need to go to hell. I hate them all. Bunch of thieving greedy **."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 89304cd3a8d94ac09ff96db79bf1051e
encoding: FLOAT32
metadata:
{"chroma:document": "I paid my payment as always through my bank account. I seen where the payment was taken from my account but Ally never applied it. I have spoken to rep after rep. Finally after a month I was told they didn't know who to apply it to and it was going to be sent back to my bank. I waited and it a few weeks and no money. I called to speak to the rep that gave me that info and was told she no longer had my case. Someone else did because they change every month. So once again I had to explain everything again. This rep wanted a copy of my bank statement showing it cleared my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2319de9fcf874c7a95428f076dd2295a
encoding: FLOAT32
metadata:
{"chroma:document": "They are the worst company to work with. My car was totaled. It has been a month and they still haven't sent my ins. company what they need. BUT they still want me to pay my loan. If they would just give them what they need. I have called them. Either I get put on hold and forgotten or they transfer me and get hung up on. They tell me they are waiting for paperwork from my ins. co. when I have proof everything was sent. They are just trying to collect more interest. Rip off. I will be telling everyone that will listen to me not to use them. I have three kids to get car loans for. They just lost my business. I just I would have looked at all the reviews before I went with them. BUYER BEWARE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8683ef4faf0a40abba5c8ec9c70bc006
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{"chroma:document": "On March 27th we paid the entire payoff amount on my wife's Jeep Cherokee, according to what our account said at login. To the penny. It is now late May and we've never received the title (nor any email or mail notifications we owed them anything additional). I logged in and saw that it said we still owe $33.89. I did the chat thing with 1st, Nick, then 2nd Ray. Both told me we hadn't paid off the amount in full, but according to the system we had. Apparently Ally keeps tacking on additional charges arbitrarily even though the account has been paid in full. Wasted 45 minutes in chat with them, no resolution was offered. They just kept saying we owed more."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 316c754613384c9391b68e438bc37d60
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{"chroma:document": "After leasing a truck through Chevrolet, Chevy used Ally Lease for transaction. 6 months before the lease was up, Chevy offered to payoff the balance of lease and lease another truck. A few months earlier we had a loan on hold for a new inflatable boat. The credit union had to re-run my credit score since the 60 days were up on the current loan offer. Upon running a credit check on me again the score dropped over 100 pts and Alley lease added into my credit report the truck was a repo. This action caused my previous interest rate to double since Ally ruined my credit score with inaccurate information. I have requested a letter of explanation and a monetary value sent to me for the difference in the interest finance charges over the duration of the loan. I did receive a letter stating the removal of the repossession but no letter of apology or a check for the difference of the interest."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ebc2f9ee7384c5ab2bebe12240f3681
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{"chroma:document": "Recently I returned my leased vehicle in very good condition and with near 6k miles under the agreement. I was sent a notice for wear and tear that did not exist. A windshield was listed as replaced for over $200.00 when I know at auction if it was replaced the cost would be less than $75.00. The glass was finally dropped from the request yet an interior part that was not damaged on my part and most probably a normal design flaw was listed as replaced. This left $104.00 ALLY stated I owed them. This was offensive to me and to make it worse I was contacted by harassing collection agents. One was extremely disturbing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 560c3b235da943eeb386cd8358e52fb1
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{"chroma:document": "I filed bankruptcy in 2009, yet Ally reports activity on this account as of 2010, a year after it was discharged. They say the activity on my account was that they sold my car at that point, so they call it activity on my account. When I've called on two different occasions about the information they are reporting the initial people who take the calls barely speak English, and don't understand how to answer my questions. When I've asked to speak to a supervisor they were both rude and short with me. The supervisor I spoke to today starting speaking over me, raising her voice, cutting me off, refused to explain why they were reporting after my discharge. I have never dealt with such a terrible company, with terrible customer service, I'm just thankful that was my first and only auto loan with this company!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I opened a 24 month CD account and after reading the T&Cs, which stated that funds could be transferred. I was interested in a CD account that we could deposit to during the CD period. (Rare finds, but there are some out there). After reading all legal docs, we opened the account and had two different deposits on two different days. When we set up an automated ACH transfer, it was refused by Ally."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 13f88681343a4aa396a8014d8e7b19c5
encoding: FLOAT32
metadata:
{"chroma:document": "Ally Financial has refused to remit over $200,000.00 for one week, citing an array of reasons. It is evident that they will make getting your funds from them as hard as possible. I will contact FINRA to request their assistance. Since they have a one star rating, I suspect that their customer abuse may be standard policy. If you have had similar problems, please e-mail me **. If you are an attorney interested in forming a class action, please contact me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e2a7966756c42c08085963608b3d651
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{"chroma:document": "Crooked Finance Company -- Don't trust them. My partner financed a vehicle from this company. Because of hours being cut at his job he got behind on payments. They would call and harass him constantly to where it was almost considered harassment. He would call to make arrangements but they wouldn't stop calling even though an arrangement was set up. When he would pay the arrangement then they would tell him it was for a different amount or that wasn't the agreed amount. They kept saying he owed more and more than he really owed. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c047113240a4635a8735b6d9ef12ee2
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{"chroma:document": "I bought a car from them three years ago and now they're saying I was three months behind which wasn't true. I went to the store today. Came out with my four month old and my car was gone. They repoed it and left me without a car and took my son's car seat with them! Don't go with them!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c765f384c36a4c488e29fc1dfae17002
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{"chroma:document": "They took over TradeKing. In order to get your money, you must sign a new agreement with them, and answer many questions. Then if you complain they send you an email saying that your money is being held for 10 days at their clearing house. All of this is illegal. Someone should sue these people or start a class action suit against them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 822a5616219843e3b56f2cefaaf70052
encoding: FLOAT32
metadata:
{"chroma:document": "Ally auto is a real joke. They continue to harass everyone I know. We have a vehicle loan through them. Example we pay our payment on time each and every month and I have every confirmation number, every bank statement, everything. They want to charge you late fees when it's their fault then draft it out of our account then put it back into our account then two days later re draft it. Don't know how but they have found family members numbers to call and harass them 24/7. I'm sick of this company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53f98a3e5c6047ad8edbd269101e9535
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{"chroma:document": "2014 I leased a Buick LaCrosse for 39 months. GM had a program that if a leased vehicle was turned in for a new one before 5/30/17, GM would pay off the balance of the lease. This I did on 5/9/17. Letters from Ally dated 5/11 began pouring in 3 a day. One demanded I pay $339.88 due for property tax. I visited tax collectors office on 5/19 and was told there is no tax due. I wish I could rate Ally as a minus star!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5270abb664f545d7bf6a451d77ce037e
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metadata:
{"chroma:document": "I cosigned for my daughter with this company. What a mistake that was!! Not only were they rude and incompetent they tried overcharging my debit card over 500.00. Naturally my bank froze the account because 2 charges were put in! When I contacted Ally about this they had the nerve to say to me they didn't understand the problem!!! Overcharging your account over 500.00. What a bunch of unprofessional people!! I'll be also making a complaint to the BBB! They need to be held accountable!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d268eb00fe1f41219558a8c73cf9db3a
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{"chroma:document": "After being notified (as I live in Los Angeles, and I work for the County) that a virus/Wanna Hacking was affecting locations around the world - was notified on Sunday May 14 by work - I chose to contact and ask for certainty that Ally.com was safe. I called three times. First time calling TradeKing on Sunday (older phone number) resulted in the person working as customer service hanging up the phone when I asked about Wanna/virus affecting Ally.com. He didn't bother to listen, nor respond to my question. He simply just hanged up. Ok, I called again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eda570d54e7246a9958e42b7122060f8
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{"chroma:document": "Ally Bank, formally GMAC Financial, is the worst bank ever. They will stop at nothing to screw you over! I had a 2010 Charger and was late on ONE payment. With no past due notice. Unbeknown to me they sent that info to the credit bureaus to ruin my credit and have been for 7 years! I just found out about it and I have since financed two other brand new vehicles with them. So they don't mind ** up your credit while they have their hands in your pocket. Don't finance anything through them... EVER!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d0a036e2a65b4aa6bfe251c93b9e6551
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{"chroma:document": "Withdrew 3 payments without authorization. Recently I scheduled my car payment to be withdrawn from 2 separate checking account, $300 from one account and $75.50 from the other. However, when the payment were withdrawn they took the $300 from the one checking, but withdrew about $768 from the other. When we called to see what had happened all they could say was \"the amount was authorized\" even though I had the email showing it was not. They told us the only way to get the money back was to contact our bank and let them know that the amount was not authorized - but that this process could take 2-3 months and in the meantime we would be expected to continue making our car payment each month. This has set us back on our bills and other payments. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ebb6d376af154c55bcaac7178bdd9bc2
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{"chroma:document": "1st, they repoed my car after the payment was only late 1 WEEK! 2nd, they say I'm 3 months late, 3rd the repo service damaged the car. 4th - before repoing the car, THEY DIDN'T EVEN CALL TO TRY TO COLLECT THE PAYMENT, which I had. Don't go to these idiots."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e68cdcb4a443451fbc25725a91ed672a
encoding: FLOAT32
metadata:
{"chroma:document": "My daughter has a car loan thru Ally about 2.5 weeks ago. My wife was in a car accident with this car. The car it got deemed a total loss. 1.5 weeks ago our insurance which is going to payoff loan has found Ally saying no faxes sent for payoff not true. All they want is $3.65 interest a day slowing the process. They are a joke. This bank nickels and dimes you to death. Shop around for other banks. Ally Bank a ripoff."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0877d6682d944dea8a2d3757df24a5ff
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metadata:
{"chroma:document": "I cosigned for my grand daughter's car. Payments were on time for about 2 yrs. Then Wells Fargo Bank began having payments pending. First time Ally took partial payment. (Reason unknown.) I received a statement dated day after due date, for late payment of balance of payment and late charge. I sent total amount on statement. I then received a statement of past due late charge. When I called their customer service I was told late charge I had paid was credited to future payment, because I had not put on payment to credit late charge. They did finally credit to late charge."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d38a60177cd848e3925173b2a122f33b
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{"chroma:document": "I have called several times and have to asked for a supervisor in regards to my account, that's after asking to speak to someone in the States. I feel they are RUDE, DISRESPECTFUL, HEARTLESS, and forget that customers are the reason that they have a job. I have never missed a payment nor have I ever been late, so to be treated like this is uncalled for. I will never get a loan from Ally again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb1d1ac828b540bd9b00d06807c1917a
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{"chroma:document": "I financed a vehicle through this company. I made payments for over a year and then ended up having surgery. I tried explaining to them the hardships and got nowhere. They demanded payment and would call me multiple times a day. I looked on my account on the website and noticed all the payments I made did not even hardly reflect the price going down. I feel like their practices are outrageous. After a year it should have went down more than what it did. I then noticed everything went to interest in which you get charged for everytime anyways. So I feel that after my term would have ended I still would have a big payoff. And customer service reps are so rude and yell at me all the time. So I finally told them to come get the car as I will never do business with them ever. And it's wrong and unfair that you make payments and it does not even really affect what you owe."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5f1152f08a3542728f6087e98b0b56cd
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metadata:
{"chroma:document": "My auto was totaled; Ally bank instructed me they would open claim but sent in the wrong installment agreement to GAP. When I found out and called them, which takes more than 30 mins, and representatives that don't understand English and deny sending you to USA for help, I attempted to get time to correct, twice week and week they kept sending wrong agreement. I finally got help from the dealership and sent; GAP sending additional payment, but now I can't get anyone at Ally to admit their wrongdoing and stalling the payment. I will have over $250 still outstanding, it's their error, but they don't care. It's wrong that no one holds them accountable for their lack of customer service or caring."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fedc9387f3a24382b6ab368a27e1278e
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{"chroma:document": "We paid off our auto loan early. Have now waited over six weeks to receive the title. I have spent a couple hours on the phone being routed from the Philippines to a third-party title vendor. Here's what I have been able to ascertain: an online payment is subjected to a 2 week hold before Ally \"requests\" the title be released (the payment cleared the bank 2 days after I submitted it to Ally). The request is handled by a third party that Ally contracts with to handle the titles. They say it was sent 2 weeks after I paid the loan off, but I found a somewhat forthright rep that advised the \"sent\" date in the computer was just Ally advising that it was okay to mail the title and it could take another 10 business days before it was actually mailed. I waited 2 more weeks. Still nothing. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42f8d60b286248c29a00655c05bc2bea
encoding: FLOAT32
metadata:
{"chroma:document": "There is so much wrong with this company's practices. I got a new bank account, and set up the payments to come out of the new account. Ally still kept taking payments out of my old account resulting in over $200 in overdraft fees. Every time this happened I called. Every time I called I was told the account information was updated. Clearly an error on their part but still I have no compensation for their mistake. After this I try to refinance. And they mark my account as late even though I am current 100%. My sure date isn't until the 28th. They were saying I'm past due and it's the 24th. If you have no option but to go with this company I suggest you lawyer up."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a787d0dd99d4f2bbdc2d33d821ef51a
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{"chroma:document": "I purchased a 2015 Chrysler 200 in August of 2015. I originally went to the dealer because the Jeep was under mandatory recall. The Jeep was old and needed to be replaced. I was offered $800 for the Jeep. Also, the dealer presented me with the 2015 Chrysler. I was not working, but had a little money saved. I gave the dealer an additional $500 toward the down payment, totally $1,300.00. I was approaching graduation with a Master's degree in October and was hoping to be employed with a good job shortly after graduation. The salesman swayed my decision to purchase the vehicle by stating that I could have the contract rewritten in a year. I struggled with making $469.00 per month payment. Therefore, I was in constant contact with customer service. Throughout the year, customer service representatives assured me that I could have the contract rewritten to lower my payments after twelve payments were made. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86ed61a8a80049ebaf8437f7f9c41b18
encoding: FLOAT32
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{"chroma:document": "If I could give 0 stars, I would. That's how horrid this bank is. I had to get a deferment recently and someone screwed it up, so I got relentless harassing calls on my cell because my payment was \"late\" in their system. Even though I had supposedly gotten a deferment. After speaking to FIVE people I spoke to a supervisor who basically called me a liar and said that I didn't call and get a deferment for that month. It was the most stressful process I've ever had to deal with. The calls if you are late even after notifying them that you will be late are borderline harassment. The second I am able to I will be refinancing through a different company, never have I ever dealt with such insanity with a bank for an auto loan. DO NOT FINANCE YOUR CAR WITH THIS COMPANY. YOU WILL REGRET IT."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5c73302ff6c84d72b95eca54cc1b8474
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metadata:
{"chroma:document": "This company keeps calling my cell and home phone. I am not the person they are asking for nor do I know who or where they are. THIS is harassment!!! I have returned call and no one can help me. One person is as ignorant and rude as the next. I have picked up and asked them not to call me. This has been going for one almost a year!!! THEY don't get off phone. PLEASE help! Tell Emelda and Briana ** to stop calling. Take me off their list. Be better detective."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 01eef40a94ba4a8ab91a5be918c10025
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{"chroma:document": "We called to get a payoff on a car and we needed a release of lien right away so we could get plates on the car. They gave us the payoff amount and said to send a cashier\u2019s check. We did that. After 2 weeks of mailing it to them they could not find it and said it would take 10 business days to post it. So we had the check stop payment and had the bank reissue the check. It took 5 days for that one to be posted."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c0719ebd0b9648ac9bc8edd97bf045af
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metadata:
{"chroma:document": "Ally \"agents\" gave me bad information that ended up costing me hundreds of dollars towards my auto loan. When I presented proof that I was given bad information, they still didn't fix the issue. TERRIBLE business ethics, I would never trust my money with Ally. I will NEVER use Ally again. They are dishonest and only care about taking your money at any cost. DO NOT USE ALLY!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 52ae20709d334467bace7f97f5ff1dad
encoding: FLOAT32
metadata:
{"chroma:document": "If it would let me pick 0 stars that would be too many -- we had a loan with Ally. The loan was paid off. We received a satisfaction and lien release from them yet every day they call and harass us with past due amount today they came to repossess our vehicle - there is no loan no money owed. We have sent them a copy more than 5 times of the lien release to them although they sent us the release - you cannot speak to anyone that understands or can help. It is like speaking to robots - we have had unneeded mental anguish and no one can help us. Another account was always up to date and yet now although it states online they received our payment on time we are now past due -- they are the worst finance company ever they cannot understand anything and no one can help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4126748a6aee40d0b58f893bbb0d6822
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{"chroma:document": "The change of total loss department in 2016 has caused me continuous problems. I had a accident in March 2016. Didn't know until March of 2017 that there was a balance (after having Gap). Numbered Ally phone conversations where I have been hung up on! It's easy to take my money but hard to get any sound cooperative results from workers at this company. I would not finance anything from this company again!! Poorly run company. If they can't help you they will transfer you or just hang up on up!!! But they'll call you I bet if you late on payment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b58f229561e447429333e8a017a64bed
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{"chroma:document": "My son wanted to buy a car, his first. We found one and he wanted it but because he showed no credit history they said I had to cosign. They said he would be primary owner and I would be co-signer. For two years he has made all of his payments ON TIME! I now am eligible to buy a house but because I was lied to and made the principle owner this shows on my credit record as my debt and lessens my chances of home ownership. Called Ally to ask to make this loan my son's alone. Reading from a script they told me it could not be done. My son has made every payment, never been late, now has a credit card, a personal loan all paid on time and Ally said they couldn't help me. They told me to find another lender. What idiots would lose a good paying account and get negative grief such as I am about to dole out every which way but lose, ALLY that's who!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d011b3248be43abba0fbcc3f3e9c287
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metadata:
{"chroma:document": "My payment sat for 2 weeks and eventually bounced because I was lead to believe an online payment is applied in a few days. Silly me, right? This happened several times before I realized the issue was on Ally's side. Ally decided too many of my payments were bouncing and closed my account. They didn't give me a free car. I still have to pay them but now I am being forced to spend 20.00 to Western Union the payments. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76975188b5764689a74064c6a7a3b3f9
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metadata:
{"chroma:document": "I opened a interest bearing savings account with Ally bank. It was a recurring acct. Then, I get an e-mail stating my account was cancelled! However, I didn\u2019t cancel it, but had to re-do everything online again, because they claim they don\u2019t do recurring accts. on their end. OK, so I open another recurring savings acct. and I just so happened to log into my bank to see if the payment went through, and I almost have a heart attack, because it said the amount they were transferring was $6,000 dollars! WTF! This cannot be happening!! It was suppose to be $60! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a6a0d501129d4f57b68c57d50879d1e2
encoding: FLOAT32
metadata:
{"chroma:document": "It's been many years since I have had the level of frustration I just experienced with Ally Financial. I am marching off to the bank right now and getting as far away as possible from Ally. The customer service reps are like robots incapable of thought."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e3d55372ae0b444d85408b1e7660ef98
encoding: FLOAT32
metadata:
{"chroma:document": "I had the worst experience with Ally as far as the customer service. I tried to get a pay off letter for almost three weeks and never did. I requested it to be sent over the fax and also to be mailed. They said that they faxed it each time I called back, but never did. The fax number was from the bank that I am refinancing with. Even the bank manager was on the phone with them, waiting by the fax machine. They kept saying that the letter was faxed, later they admitted that they needed more info, so on and so forth. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b57187b1749f41989b260df1a68009f5
encoding: FLOAT32
metadata:
{"chroma:document": "I have had the worst experience with Ally. I returned my car freshly painted and was charged over $600 in exterior damages, that, by the way did not show up in the tiny images posted. I will NEVER use Ally, or any car company that uses them ever again. I submitted my payment and it was removed from my bank account and I was harassed for weeks, even though it apparently posted 3 days after it was removed from my checking account. I was also charged $35 that was automatically deducted from my bank account without my approval after my car was returned, and then charged another $35 in the $600 again. NEVER AGAIN."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 70717e696af249449735499bb33ab209
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metadata:
{"chroma:document": "My husband is going out for surgery in a couple of days in which he will be on medical leave for two months. He only gets 60% of his pay. Last week he called Ally and spoke to a female customer service agent to see if we could get lower payments on his car loan for the two months he was out of work on leave. She looked into it and put us on hold to speak to her supervisor. She comes back on the phone and tells us that we got approved for smaller payments and for this month and next to only pay a partial payment in which she gave us the exact amount to pay. We were unsure of how to go about paying this amount if it did not show online through Ally's website and she WALKED us through how to pay the amounts given. The rest of the amount we owed would be tacked on to the end of our car loan as an extra monthly payment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: adbf93804d8f4e00bcffb8990606d883
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metadata:
{"chroma:document": "I truly believe the devil himself runs Ally Financial auto division. They have outsourced the division to the Philippines who are poorly versed in the English language. I had all of the exact same experiences that the other people have had. I wasn't able to get my car title for over a year, had to make numerous calls to their 800 number trying to speak to the pretend supervisor, calling some place called the registration department to get a number and it still took an additional 6 weeks to get a title in which they had registered in Virginia while I lived in Florida. Only to find out that they had never changed the title into my name."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d211351801b84f55b182428f372daa55
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metadata:
{"chroma:document": "Purchased a vehicle in January 2017, first payment due March 2017, I paid three payments in February, and two so far in March... Apparently ALLY charges 2.97 a day for finance charge, currently my next payment is due in August 2017. That just seems a li'l different to me... With all of the payments I have made, 15% has gone to finance charges. Seriously, WTF."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 98e7fd6ca67c40a6b8b065f5e4676b76
encoding: FLOAT32
metadata:
{"chroma:document": "BORROWER BEWARE!!!! Ally Financial are a rip off. Please read up on auto financing companies before signing any paperwork with this lender. Their APR is ridiculous! Customer service is horrible. I am leaving them for much better company. Better rates, and faster payoff."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8be291a92d749658066c65d69e6c286
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{"chroma:document": "I leased a Chevy Malibu through Ally Financial. When I turned the car in I knew that the back bumper had a scratch from a runaway shopping cart. I further understood that I was responsible to pay for that ($180). There was no other damage to the car. The Ally rep waited 6 days to pick up the car from the dealership. Pictures taken by that rep show the car had been sitting for those 6 days, backed into a parking slot with the front bumper exposed. I received a bill from Ally for $360. I spoke with Dave, an Ally rep, and explained that there was no front bumper damage when I turned the car in. His telephone behavior was rude and disrespectful. He did admit that there was a 6 day delay in Ally coming for the car."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "An fraudulent attempt was made to get money out of my account. Ally blocked my debit card and online access. I called the third party company that had contacted me and they cancelled my debit card but that was all they could do. I called the main Ally number and was able to order a new debit card, but they couldn't unlock my online access so I had to call the fraud dept. The person in the fraud dept. was able to unlock my online access, but a week later it was again locked. I had received, activated, and used my new debit card but then that became unusable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 667c652806304f7382c6175e4bfedb67
encoding: FLOAT32
metadata:
{"chroma:document": "Ally Financial has found a loophole in fair debt and credit practices act in which they harass, abuse consumer leaving virtuously helpless and at their illegally obtained mercy. Paid seven (7) payments. Sent bank verification of same and yet Ally refuses credit for these payments, won't acknowledge there is legitimate dispute and Ally threatens repo. HELP ANYONE! ATTY GENERAL worthless. Consumer financial protection agency pretends to try to help... BOTTOM LINE ALLY IS GETTING AWAY WITH NUMEROUS CRIMES!!! That's right, crimes. It needs to stop now! Anyone out there who can help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cc1fa45aa9c049788e1d8068fa5f784e
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{"chroma:document": "I financed a jeep last year and paid all of my payments on time up until I was involved in a car accident, not my fault and my jeep was deemed totaled in June. I notified Ally that my insurance would be contacting them for a payoff amount. My insurance paid and the remaining balance was sent to my gap insurance. Months later I get a bill from Ally for what they call a finance charge. When I call, the reps just repeat that I have a balance with late fees assessed because my payment for January and now past due in collections. I have a copy of the exact amount submitted to my gap insurance and the copy of the check for that exact amount. The temps just tell me the amount left is what the gap insurance didn't pay on, but how is that when the check was written for the exact amount that was sent to them to pay..? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25fd558113eb499087dd4b0c7b1416a2
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{"chroma:document": "I moved to Oregon and tried registering my car for OVER A YEAR but Ally would never send the title to the DMV. Over many months I called and spoke to numerous associates who said they were sending it, but when I would call they would tell me that it wasn't sent (and that they would send it). I'm having to change financiers to get my car registered. I've spent hundreds of dollars on temporary registration fees because of Ally. Stay away from this inept company!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 526749f629534b68ae609e9ce4acacc4
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{"chroma:document": "My sister turned in her Ally Lease on 1-12-17 to the dealership as required by Ally, she was not told the dealership is not considered as an authorized Ally representative. The car sat at the dealership until 1-31-17 when Ally finally had an appraiser come and take pictures, they then send a letter saying there is damage to the car that was not seen by any of us or the dealership, charging her $380 for the damage, that they are not even required to fix. I called for her as she is 79 and I try to handle things for her, the first girl was very rude and did not want to let me speak to a supervisor, but when she finally did the supervisor was just as rude. They refused to listen and was advised that they are not required to tell you that the dealership is not really authorized to take the car back or inspect it, even though that's what they tell you to do. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 976ebf8e8d664c38b15248a69ede8909
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{"chroma:document": "I cosigned a loan at Ally Financial for my son. He has made his payments on time. He need some relief in Dec because of his divorce. He requested his Dec payment to be rolled to the end, they told him all he had to do was pay 123.21 and they would do it. Now they are showing him past due and late payments. Then they hit my credit score 100 points for late pay."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 672c73675e714a49b105460162b149ed
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give zero stars I would! I have had Ally for a year and a half. I make my payments on my app on my phone. I was late on my last payment by eight days but have NEVER missed a payment. They took double the amount of payment out this time and now will not refund it and will not apply it to the next month, stating I was behind on payment. On my app, you can see a payment history! I have made EVERY payment. So if they took out double for February payment, it only makes sense that I shouldn't have to make my next payment until April. They just repeat the same thing. They don't even try to understand you. There is no one higher than them to speak with. They supposedly have to send email for them to contact you. I told them I wanted a supervisor from the United States to contact me. I will never use them again! Unfortunately, my family members have car payments through this company as well! Ugh!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c0ea57bac45049c5819bced2ac13c13e
encoding: FLOAT32
metadata:
{"chroma:document": "Ally has blocked my account three times over the five years that I have been with them... All without warning. I only find out when the ATM does not give me money or, worse yet, a check bounces. Each time, I have been put on hold for long periods of time before the issues have been resolved. This time I realized that I am the fool for putting up with this type of customer service. Goodbye, Ally."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cd9216b2d93d425ca8357aaeed5ffc08
encoding: FLOAT32
metadata:
{"chroma:document": "Worst experience I have had. Could not get info. and could not understand staff due to poor English skills. If I would have known that Ally does business offshore I would not have done business with them. Had the worst time trying to get car loan titles after payoff, took 24 days. Will never do business with them again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 363873c12f3a4909ab778d4487e6a2c5
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metadata:
{"chroma:document": "My dad died. Everything is in probate. They came on my property not my dad's and took the car. I have called three times telling them \"it's in probate. As soon as it's over I would like to buy the cars.\" \"Will send you papers.\" Never got them... And then after you took the car with no paperwork and trespass on my property. You are selling it and I get a letter certified to my dad at my address. If you don't get what's on the rest of the loan you are going to make him pay for it. Good luck... come on it's a 2013 Chrysler 200 with one thousand miles on it and there's $14'000 left on the loan. Don't ever go with them. If anything says Ally on it walk away. I know you broke the law somewhere. I will see you in court."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 11c7764f757646728ce340f9b80fbcb3
encoding: FLOAT32
metadata:
{"chroma:document": "HORRIBLE. Do not bank here. One of the worst banks I have had to deal with in 35 years. My car loan had been paid off since 2/5, it is now 2/20 and it has not been reported as closed to credit agencies so I can purchase another vehicle. Their excuse is that they do it \"every 1st of the month\" - so I would need to wait from 2/5 when they cashed their $9008 until 3/1 to be able to purchase another vehicle. I have not received a Lien Release either."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e9bc51d335ef4ecb9a5f7b9f1d4638a7
encoding: FLOAT32
metadata:
{"chroma:document": "My account was hacked by a store swiper and Ally treated me like I was the thief. They locked down my account and wouldn't release the funds until I filled out a 6 page form that mostly had nothing to do with the theft. I filed a complaint with the Attorney General and am still fighting with them to get the remaining funds released."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f6473c850bf54714ae2bdaf9cc744746
encoding: FLOAT32
metadata:
{"chroma:document": "These people insist on calling and harassing me, and impacting my credit, as if they opened and new acct. The car was totaled in March of 2016, my insurance company paid, gap also paid. They continued to add interest on the vehicle. And when I called and asked for a pay off when the car was totaled they told me they did not know!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 441e950a828d45eb8885eb48fb159d09
encoding: FLOAT32
metadata:
{"chroma:document": "I have the worst communications with this company. They have foreigners answering the phone with not a bit of customer service in their bones. They harass you on the phone asking about payment and disregard their customer's wishes and requests. I simply called to reset my online password so that I could pay online without their wack fees and instead the rep hounded me/bullied me/and harassed me about when I would be making my payment. I'm not obligated to answer because you are hounding me and I felt disrespected in the moment. I had to callback twice to finally get my login and paid my bill before I was off the phone with their rude **. FYI: You shouldn't bully or harass your customers. Then they won't write reviews like this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b9f3ce9dbf4471a9d5c9107479d122d
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{"chroma:document": "I've been an Ally Auto customer for almost 2 years. After my mother suffered a heart attack, I requested to defer two payments and extend my loan so I could have extra funds to care for her. They granted me the extension and took my down payment immediately, and told me they would fax the papers right over. It's now over 10 days later, and still no paperwork, despite SIX CALLS TO ALLY. Meanwhile, they tell me that if my next due date comes before the paperwork is signed and processed, they will report me as late to the credit bureau."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa61d1cd56ae4a01a3a1e2c470dbab56
encoding: FLOAT32
metadata:
{"chroma:document": "My car was totaled and my insurance paid for most of it. I only owed a few hundred to a thousand, I've received a bill for 300$ so I paid them. A few weeks later I received a bill for 500$. I got down to my last 250$ and made a half payment and then two weeks later I received a phone call saying I owe 400$. I've talked to at least 3 people in between these two weeks and no one said anything about other fees nor were these fees on the bill. Do not I repeat DO NOT get involved with this institution."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2662b27e3b0943bea9d5a3edca1bb49e
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metadata:
{"chroma:document": "I have a 2016 vehicle from a car dealer. Ally is the financial company that is owner so I make my payment directly to them. But the car dealer that I got my car from refuses to turn over the title to Ally even though Ally paid them for the car. My problem is when I call to talk to someone no one can help me with my problem. I can't understand the accent that just about all the reps speak, and they refuse to get the dealer to turn over the title to them. So in all this is just the worst bank I have ever dealt with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f95bb82891c44eb1b77dcf4dc968d9bb
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metadata:
{"chroma:document": "Worst banking experience. Ally bank is impossible to get accurate and needed information, the offshore call center staff is completely worthless and the information given by them is either incomplete or just wrong. I will never do business with Ally and I hope others will read this and do the same, this company needs to be put out of business! My daughter bought a car and the dealership got her a loan through Ally. She was making payments and doing fine, but then the bank started charging late fees every month and when she called the support center would say her account was fine and drop the fee. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f912dc0cc3984f5f82ec2f7d0249791e
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{"chroma:document": "I spent hours on the 5 different phone calls with Ally Bank, simply trying to open and fund a money market savings account. After applying online, I got a letter in the mail saying they rejected my application since they couldn't verify my identity. No-one asked me by phone or email for more information (like a driver's license copy) which would have allowed me to assist them in verifying my identity. Instead, they rejected it outright. I re-applied 2 more times, each time calling Ally's customer service to make sure I was doing everything possible to verify my identity. Customer service told me different things each time. I finally got someone to call over to Deposit Operations to give me a fax number so I could send more information, but I still got a rejection letter in the mail with the same generic \"Couldn't verify applicant's identity\" response. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fdefd574c5a74e19a96ea010025330f3
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{"chroma:document": "On 1/19/2017 I returned a 2014 Jeep Cherokee at the end of a 3 yr 30000 mile lease. The odometer had 27006 miles on it. On 1/30/2017 I received a bill for $807.00 for excessive tire wear, $201.75 per tire. The bill demanded immediate payment. No contact information was given. On 2/2/2017, two days later, I received another bill also demanding immediate payment. I phoned them and said the car was only driven by me, never on unpaved roads, or in icy or snowy conditions, and that I'm 63 years old, and the wear on the tires could only be normal or less than normal. I was told that when I signed the lease I agreed to pay these ridiculous charges. I thought Ally Financial was a respectable institution. In my opinion, they are a backroom scam operation. I have an excellent credit rating, always made payments on time, and will never do anything with Ally again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 28bb6dcddd234a4291f3ed2e71764c6a
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metadata:
{"chroma:document": "Cannot contact by email for complaint or customer service. Online pay is not correct fields, cannot pay late charge online or make additional payment. Customer service is terrible, almost impossible to understand. Only way to pay late charge is to call them and be on hold. Will not use this bank again ever!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da8fd567e02a43f3bcc22cfd0ee2ea56
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metadata:
{"chroma:document": "It's difficult to get anywhere with the personnel. They have told me repeatedly that they will call me back, they never do. I have asked very nicely for a payoff of my vehicle. They say they will call me back in a timeline and don't follow through. Every time I call it's at least 15 minutes, if you raise your voice at all they ask if they can put you on hold and come back 5 minutes later. Funny thing is I am on hold right now and wrote this whole thing in half the time I've been waiting."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0055ce223fb84d40ad58996ccc2281d9
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metadata:
{"chroma:document": "So I ended up with a loan from GM Financial (who is FANTASTIC btw) and then my loan was sold off to Ally. Like other people posting comments, I had engine trouble with my vehicle and had to make the decision between making a monthly payment and fixing the car. I chose to fix the car and then get caught up. HUGE mistake. The calls were non-stop even though I called them ahead of time to let them know what was happening."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d94d465701d4a8a95b16048224fa84a
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{"chroma:document": "Having gone through a divorce a couple years back, my credit rating was far from perfect. Initially, Ally Financial gave me a loan with a better rate than I expected. I am 48 years old, have purchased numerous cars and dealt with the \"we finance\" places, credit unions, and banks. This was a pleasant experience, without issues or drama. The initial set up of my automatic deduction took a little while but no longer than I expected. Once it was done, I have had no problems over the 28 months that I have been with the company and everything has gone smoothly. I recommended this company to my youngest son when he purchased his first new car."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Our new truck was financed thru Ally and was the worst experience I have had with a loan. Our first payment was due on Jan 3, 2017 with a 10 day grace period before it is considered late. One the 4th of Jan Ally started calling my husband\u2019s cell phone and not leaving a message. It was an 800 number so we thought it as a solicitor. After many times they called we called back to ask them to stop calling. It was Ally financial collection dept. wanting to know where their payment was. I explained to them we have a 10 day window and payment was mailed on the 2nd. I told them to never call back again. I called another financial co and got approved for a loan at a lower interest rate. No one should ever use this company. They are horrible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9079a57f47104287a03c535f4e5d7191
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{"chroma:document": "Let me start by saying my car payment is $145 for my car because I put a lot of money down. Like so many people, I have suffered an income loss due to the economy. I called Ally and let them know that my car payment would be three days late because of my financial situation. The due date was the 10th and I paid them on the 13th. Needless to say, on the 11th my home phone blew up! I had countless calls from them. One after the other, after the other."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 85902b1087234babbbf7fd408ad94231
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metadata:
{"chroma:document": "Extension was asked for on December 19. I got it and mailed it back in with my check. I was told that you have 10 days. They cash the check and never accepted the extension so they call and they want more money and sign another extension. How stupid do I look? Don't let Ally screw you. Screw them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 00bdfe6e8eac4f64bd253bf165d0a336
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{"chroma:document": "The dealer chose this stupid bank for me. I looked at my statement and am wondering why my interest payments never seem to go down. I contacted them and I get some idiot in the Philippines - are you kidding? I googled to get a USA number and it is not published. I filed a complaint with the banking commission and never heard back. I called the Findlay Chevrolet dealership and told them what was going on and never heard back. I am pissed. Now I am making copies and sending it to my local politician - oh wait - it's Democrat here in Vegas - UGH!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1dd44831747644b0b9aaf51ec281f4f4
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{"chroma:document": "I have tried to reach these people about fixing my credit after ruining it. All you get is people who you can\u2019t understand and have no clue how to help you! My car was traded in and paid off and they have yet to have the bad mark they put on my credit fixed! Never again!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4293e1742f841349b282bd9b2ef8ee3
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{"chroma:document": "I have lost my business, so I got behind on 2 payments on my auto loan. I have been threatened by customer service for weeks by phone. This continues even after speaking to them umpteen times in a 2 week span. My truck payments had been made on time for 4 1/2 years. Today 1/6/17 I received another customer service person with a bad attitude. He stated my double payment was returned. He said it was my or my bank\u2019s fault. This took them 5 days to get this info to me. Now I'm over the accrued time and it's going to repossession. I personally went to the bank and the person did some research to find they never tried to get the payment. I call back and let him know this and he said it's still my bank\u2019s fault. If you are getting a car loan through this godforsaken company, don't do it. THERE ARE THOUSANDS AND THOUSANDS OF COMPLAINTS ABOUT ALLY. WHY ISN'T SOMETHING BEING DONE ABOUT THIS ONLINE ONLY BANK?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e61c2ef40b7440fbbcb3eac91f3cfc1f
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{"chroma:document": "Horrible, horrible, horrible. 12/15 \u2013 I contacted Ally regarding extend one month\u2019s payment, which the rep approved. I paid $126+ in order to extend the payment. 12/21 \u2013 Regular monthly payment was withdrawn from my account in addition to my paying the $126+ to extend said payment. 12/22 \u2013 I called and spoke with a rep, then assistant supervisor, who told me it was Ally\u2019s error, but that it would take almost one month to refund. I said that was unacceptable since it was Ally\u2019s error. I was told it would take 24 \u2013 48 hours for a scheduled call with a supervisor. I asked him to schedule and to call me back the next day with any additional information."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b96b585d82e349af93ab7c98a6801270
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{"chroma:document": "This is the most pathetic excuse of a bank. The motor blew on our vehicle, called on November 9, 2016, asking about refinancing the vehicle to afford the engine replacement, not an option. NO LOAN MODIFICATIONS WHATSOEVER. Asked about a personal loan, considering this was our second car with Ally, again, not an option. I told them \"come get the car, I cannot afford the car payments and repairs.\" Was told he could extend the note, he would send me a letter that I sign and send back with the payment. Never got this letter. Called in about it on December 9, and was told I am now past due. After an hour of explaining everything over and over, finally got to talk to a manager. She said she would honor the original extension. They collected the payment of course, and told me the letter would be here in 10 days. It took 12. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aa058d2c53ea48c191b1e16b4ab616d6
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metadata:
{"chroma:document": "Whenever I contact Ally I always receive a foreign person who does not speak English well. I can't understand what they are saying and they cannot understand either. The customer service is awful. They have no sympathy for you or any situation you are in, nor do they care about what you're saying. I have been disconnected on not only by reps but also by supervisors. I have called this company over 150 times and I've only been financing through them for a year and 2 months. I have used extensions, papers have been lost in the mail, papers never received and faxed 20 times before they get it, didn't receive my extension agreement for 2 months after I placed call. Waited 2 weeks for a supervisor to call back and they are just horrible company to finance through. Told me just they recommend me pay it by a certain day when I had a hardship and they swore they understood. They are full of CRAP."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e367f128c6644deea07cc4f886eba84c
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{"chroma:document": "Because PNC is named as the mortgage holder, the insurance company is required to have their name on my insurance claim check. This means I have to endorse the check, and send it to PNC. I did this, and now PNC will not send me back the difference between the principle of the mortgage (so they're fully covered) and what the claim check was for. This means I cannot pay the contractors that are doing the insured repairs to my house. I have never gotten a straight answer from them since the process began. I have been told they mailed the check (waited two weeks never saw it), that they were reissuing the check and gave me a date that I would receive it no later than."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9b30973025df4258af6657a5643789ea
encoding: FLOAT32
metadata:
{"chroma:document": "To whom this may concern/Management: I have been given the RUN AROUND for almost a whole week now and I have reached out several times to PNC customer service and so many times they transferred me to the wrong departments and finally I request to speak to a supervisor and then comes Brian who said that he will only put me on a brief hold (1-3 minutes) for a few minutes then after a call that took 1 hour 41 minutes and 51 seconds to finally not get even a a half of a percent to the solution and on top of all that they hang up on me after almost 2 hours of waiting and I had to verify my identity 5-7 times and I had to explain my story over and over again 5-7 times to finally not get any solution nor a immediate call back. "}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "Because of safety they said, I could not purchase a ticket for a conference, they had to make sure it was me. So, I authorize the transaction and it declines, I called 2 different people \"customer service\", they both said, try again, which I did and... declined again. On the third call a very RUDE SUPERVISOR, comes to the phone and says that after 5 times the merchant puts a hold on my card. WHICH WAS NOT MY FAULT, as I was doing what PNC employees told me to do. End of the story, I DO NOT HAVE TICKETS FOR THE CONFERENCE, IMPORTANT FOR ME and PNC... is still not authorizing my card. Even thought I have never defaulted on one payment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d0566f06c3547ea901093843c14ceda
encoding: FLOAT32
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{"chroma:document": "I have been a PNC customer for 25 years. I signed up for a PNC promotion to transfer a credit card balance from a Chase credit card to the PNC credit card. The promotion states that you will receive 15 billing cycles with 0% interest on that balance transfer amount. My balance transfer hit my new PNC card 3 weeks ago. However - my chase credit card still shows the entire transfer balance! So I am still paying interest on that balance instead of receiving 15 billing cycles of 0% interest- I am being shorted by one month of no interest. The customer service department was zero help when I called. I asked for a supervisor was transferred to someone who also was no help. I asked to speak with that person's supervisor and was told \u201cthere was no supervisor\u201d above him. What the hell!! I am done with this bank! PNC engages in false advertising and doesn\u2019t really care about their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 39eb229d0a264fb8997c2813c0519812
encoding: FLOAT32
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{"chroma:document": "I deposited check on July 13th 2023, cleared from my friend account on 14th July 2023. I still have not received credit in my account Aug 21st 2023. Called them Aug 3rd they told me they need to verify owner of the check. I was on hold for 30\u00a0mins then I hang up. Calling again on 21st Aug. Same damn thing. We need to verify owner of the check. I did online transfer from my another bank to PNC Wednesday. Money go deducted from my account on Thursday, it\u2019s Monday today. Still no credit in my PNC account. This bank is holding people money for no reason."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 892a5654ecf64ed88b31f25df9203eab
encoding: FLOAT32
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{"chroma:document": "I am a 10 year customer. We fell victim to a scam. We caught it and brought it to their attention. We spoke to 9 different people, filled out a police report, etc. Their response to a customer who\u2019s never missed a payment was to close all our accounts. No notice or communication. Absolute **! I will tell everyone I know to never use PNC for any banking or investment needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e565f0e802e647fba9108dc86597aa1e
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{"chroma:document": "I would give zero stars if I could. Been a customer for 20 + years. Never an issue until the last 2 years. Kirkwood, MO branch is incompetent. Just paid a house payment and they deducted it twice back to back. First a rep said it was the other bank. The other bank said no. Next day a different rep said it was their fault. Now there's an investigation. Meantime checks are bouncing and fees are assessed. No money to access for four days now. Said they would correct it two days ago. Last conversation was this will take time and maybe we can arrange a provisional credit while they check into their mistake. Don\u2019t bank here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a0e4942e65e34cdf9c85edf95374383b
encoding: FLOAT32
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{"chroma:document": "I recently had deposited a check via mobile app and apparently they can just deposit it whenever they want to and while you're waiting for your money that you should already have access to, they allow you to go in the negative. Isn't that nice! I am $200 negative in my account and a supervisor had the gall to ask if I was in any financial crisis. Another really great thing is if you do want access to that money that should already be available to you, is you can pay extra to get YOUR money faster. So if I want to not be in the negative I have to spend more money to get my money. Switching banks IMMEDIATELY."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4f854f5b5d66452882942f90c69d0929
encoding: FLOAT32
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{"chroma:document": "PNC decided some transactions looked fraudulent. Shutdown access to account. Called, verified all information, verified all transactions, still refused to restore ANY access, said that all that information could be obtained fraudulently. Didn\u2019t submit fingerprints or blood samples, so I don\u2019t understand how else I\u2019m supposed to identify myself. Customer service was impotent and unhelpful. Have had other problems with PNC previously, they\u2019ve never been great. Recently went in during normal business hours (not near lunch hours) to open an account for my new small business. Was told the banker was \u201cnot there\u201d but should be back, but don\u2019t know when. Should have seen the red flag then and moved to a bank that TRIES to look like it cares about its customers. Will be closing my PNC accounts, suggest others do the same. If you are thinking about opening an account here, DON\u2019T."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea00006183f640feb06d0f2847d4b454
encoding: FLOAT32
metadata:
{"chroma:document": "Still waiting to have my name removed from an account. Had an appointment and my name is still on account and being sent to my address. Representatives don't know what they are doing. Manager says she needs to investigate and will call me back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b3d83cf507ee44df802b3c37c20ace23
encoding: FLOAT32
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{"chroma:document": "I can not stop PNC from sending me balance transfer letters. After many calls over months; including talking to a supervisor I am now just cancelling the cards!! They will promise act on on it and at best it stops for a month and then they are back to it. It's a unneeded identity risk to have this info coming in the mail if customers do not want it!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bd1c1b706c0d46b19290e8ab91ba16fc
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{"chroma:document": "Beware of the PNC Loan Dept. The department is unorganized and inefficient. The PNC Loan Dept. is scattered in several US locations that do not work together. My advice to anyone is to avoid the PNC Loan Dept. entirely. Beware of banking with PNC Bank due to gross negligence to online customers. The online banking department is a sham when it comes to customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dee135926a4549f9b21f0dbf11801cb4
encoding: FLOAT32
metadata:
{"chroma:document": "I've been with this bank for about 2 years now. First 8 months never a problem. Then for some reason it all changed. I have an ONLINE bank account with them. I do 98% of my banking on the PNC app and ATMs. Account balance was always on point up until then. Now my balance in my accounts is just about always wrong. I\u2019ve called and went in to the bank many of times. These jockers keep telling me to go buy a tablet and keep track of my finances myself. Are you flipping kidding me. You're a major bank and can't keep my balance correct. So what's the purpose of the app, so I can get an around about idea how much is in my account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0c12180f084e40a4ba99cfcdeeb4c43e
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{"chroma:document": "We need to open a bank account for a trust. We have multiple accounts with PNC with decent balances. We brought the federal id no and the trust agreement to the bank. The manager took the documents and scanned them in. We were told it takes about 7 days. We did not hear back from them past the 7 days. Therefore we went back to the branch again (3rd time)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d1665b96e4041339ef4f7038dd816e7
encoding: FLOAT32
metadata:
{"chroma:document": "New customer tried to set up new savings acct and fund from Chase checking. Verified SS # email, cell phone numerous times - called 3 days. Now says will be Month to fund?!!! No confidence in their process or CS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ca5c6a340544cf1903ff7c8f48bb482
encoding: FLOAT32
metadata:
{"chroma:document": "I have PNC Bank and they suck. They charge $35 fee if you don't have any money and they won't reimburse you. They also charge a monthly fee just to use their bank. I would say look elsewhere. Also, they're rude on the phone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 611d7cf272c74c5ca1dd782dd7df02cb
encoding: FLOAT32
metadata:
{"chroma:document": "On three different occasions I attempted to use their mobile app to make deposits and/or use Zelle and was blocked. When I called, I was told I had to go in person to bank branch because there was a problem. When I called my branch to ask why I was being blocked from using mobile app, they confirmed I had to go to the bank in person to resolve the matter. They said I had to show my ID to authenticate transaction even though I had successfully used the app before and they had already authenticated me by obtaining my passcode, SS number and disclosure of three recent bank transactions. I indicated the entire purpose of having a mobile app was to avoid the time it took to go to the bank in person. Nothing. They couldn\u2019t help. So I\u2019m going to close my account tomorrow."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 471404b5dfa544a7b7856880ec7b2781
encoding: FLOAT32
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{"chroma:document": "I would give PNC bank 0 stars if possible. They are absolutely horrible. They make mistakes and take months to fix them. In my case they had an error in the date of a trust account for my deceased mother. They insisted multiple times that I needed to furnish the \"updated\" document. When we insisted that no such document existed, they said \"That's your problem not ours\". 3+ months later, and 4 escalations, they agree it was an error on their part. From talking to a local lawyer, this is a systematic problem (intentional?) with this bank. STAY AWAY."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 032b6db53a9a4ab2843a595819a2fcc2
encoding: FLOAT32
metadata:
{"chroma:document": "I am attempting to close my deceased father's account and have provided all necessary trust paperwork. After 3 weeks they try to tell me they don't have all the paperwork they need and I can't even get someone to talk to. They claim there is nobody customer facing that can talk to me from that department, and that is crap. I will never deal with these morons again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 916530ed784940f9b56d48e753700d34
encoding: FLOAT32
metadata:
{"chroma:document": "After 9+ years with PNC I have lost my home and lost my unborn twins due to South Mountain PNC Bank, bank error. PNC acknowledged their error which caused me great stress and also caused my family and I currently to be living out of a hotel. Well to make a long story short I got a cashier check from them in January 4th 2023 to pay my rent, come to find out the Bank Teller Samuel didn't complete the transaction correctly, making the check not valid. I wasn't notified and they didn\u2019t try to fix the situation at the end of the banking day or the following day, when Samuel\u2019s banking transactions didn\u2019t balance out."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6c3d01867c4741339cfeb1416a409ff7
encoding: FLOAT32
metadata:
{"chroma:document": "Do not use them for any reason, worst bank I have ever dealt with. They messed up my direct deposit and now I have to wait days before I can get any of my money. Deposited a check and after I was told I would have to wait 3 days before I can get to my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 158778e18e8043a0ada948ebfe32e599
encoding: FLOAT32
metadata:
{"chroma:document": "PNC charge me a $7.50 fee to replace my debit card. I received six text messages as well as email alerts from PNC stating that there were attempts to use my debit card so I went and got my card replaced on the mobile app and I selected the lost/stolen option. Next thing I noticed was the fee. I attempted to contact PNC about the fee and it was impossible to speak to a human being."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2da393bf4e9b4a13a368e7f3dca60d22
encoding: FLOAT32
metadata:
{"chroma:document": "Very poor experience and banking practices. This company treats their customers like a word I prefer not to use. They froze our account with no notification so far for 4 days. I have tried repeatedly each day to get some kind of answer as to why our Business Accounts are frozen. No one in the local branch can help us, as they say, you have to wait thirty days to hear from someone. The Branch lady was nice enough to try and contact someone on the phone I guess from another department, which is absurd.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6cd40b20caf74c4984f84c1427668217
encoding: FLOAT32
metadata:
{"chroma:document": "If you have Money and you keep it here...it would be nice to be able to Withdraw or Transfer it when needed. PNC won't let you Wire or Transfer more than $10,000 at a Time. What if you are buying a House and need to wire money at a Specific Time. THIS BANK will cost you MONEY, in changing closing Costs, and Payoffs. It would take you 10 days to Transfer $100,000, that's a lot in additional Costs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3dd4c062b88c43c38a17be3db4208932
encoding: FLOAT32
metadata:
{"chroma:document": "Had been with BBVS bank forever, until they got bought by PNC. Online banking is not that great! So I hadn't used my account for a while. Only found out a few month later, that I was charged a monthly fee for quite a long time. Called CS, and mentioned long time BBVA customer, that seemed to pissed her off. She replied that BBVA is long gone. I asked if she could refund the fees since I never know there is a fee, she said she can't. Then I asked her to close the account for me. She did and then hang up on me. This is not professional."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b3e03e5c4bc44ff94b7ce8d8953aae6
encoding: FLOAT32
metadata:
{"chroma:document": "It is a nightmare dealing with PNC since PNC took over BBVA Compass. The staff has no training in customer service. We are being penalized for keeping our money in their bank. Charging us fees, not even informing us prior to the service. Also, charging for no service. Over-staffed in Prescott Valley branch, and none knows anything and hardly have anything to do. I have personally made several 1-800 phone calls and communicated with the PNC staff. My issues have not been resolved. They push it off from one person to another. No wonder numerous PNC banks are closing down."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8ef7ead37ce4acba85d766ebc694ccf
encoding: FLOAT32
metadata:
{"chroma:document": "Anytime, I choose to walk into a PNC Bank because I need help, it is always extremely challenging. Recently, they went to the system of scheduling appointments to get help. I need a simple document signed, but I have to schedule an appointment to do so. I understand scheduling appointments for things that are going to take a while. To get a document signed only takes two minutes if that. We have switched our account over to another bank simply because of the customer service PNC does not provide."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 65ee37a972b6439f8d8d1bec462b6555
encoding: FLOAT32
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{"chroma:document": "Deposited a payroll check which was issued by PNC bank. Had no indication it would take 7 days to \u201cclear\u201d. My account said it was deposited and cleared a day after depositing. Available balance didn\u2019t reflect the deposit. Called and messaged customer support. They said \u201cit\u2019s our policy\u201d and were of no help at all. May just switch back to my old bank if this is how PNC operates."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f493fd16d5d542c9871358e082850264
encoding: FLOAT32
metadata:
{"chroma:document": "Today I wanted to send some money from my online PNC account to my Wells Fargo checking account. The PNC APP said that I had $150,000 daily withdrawal limit but when I checked further that was a deception. It was $150,000 monthly limit. So I decided to move my whole balance to another bank paying much higher interest and when I tried to do that it was like pulling teeth. It was a 40 minute process that involved mailing forms, checking secure emails, getting secret codes two or three times for verification and this was after I verified myself many times with many different people. So I just decided to say screw it and closed my account. Wow, that only took 10 minutes. I'm glad I got out of PNC. They're a bank that causes much unnecessary cluster of inconvenience just to get my money back but it was so much easier for them to take my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ce1587b7e4d4dcab5e96d8124eaab24
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metadata:
{"chroma:document": "Branch bank transactions take an inordinate amount of time to complete. Part of it involves face-to face and but may include some virtual. (PNC has somehow managed to combine the worst of both worlds). Assigned interest rate to be paid on the account appeared to be less than accurate (underpaid) and even the agent could not reconcile the discrepancy. Any kind of back-office approvals or resolutions are very delayed\u2026though the branch employees were professional and very pleasant. Closed all my accounts, limped away, and learned my lesson."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c422dab63905481da6014185ac2486ed
encoding: FLOAT32
metadata:
{"chroma:document": "If you don\u2019t have a PNC account they charge 2% to cash a PNC bank check! So they tell you open an account and it will be available immediately! So I open an account. Now I\u2019m being told I have to wait 2 business days to process their own check! Then you call to get help and are told \u201cI do not know, maybe Tuesday maybe Wednesday\u201d. Overall the worst bank I have ever dealt with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 59b7ff682bd0497d80203120457b3bfb
encoding: FLOAT32
metadata:
{"chroma:document": "This has been the worst experience in my 30 years of banking with several different banks. By far the worst. You can't even deposit cash at certain locations, limited to the amount you can take out at others, some branches print debit cards, some don't. My account was hacked and someone took $500 and PNC NEVER stood behind any of it and closed the dispute. NEVER BANK HERE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 22ec03c12b7a4d4ebd0ea0c14bd79745
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{"chroma:document": "PNC Mortgage bought out my loan from another company. I called and set up auto pay with PNC. I was drafted the double of payment monthly for two months in a row. I called to ask for refund or wire me back the extra money that was over withdraw. I spoke to couple people and was told that they could wire me back the money from previous month, but I will need a letter of guarantee for the second mortgage since it was only 6 days after the withdraw. I worked with Carmen and she said she could the February since it has been more than a month. She came back and wanted too a letter for both months. I talked to her supervisor and he said that is their policy. It doesn't matter how long, I will need letter of guarantee. I knew he was lying to me. I was desperate and let them know that I need to pay other bills as well. Total over withdraw was more than $3000.00. The manager wouldn't budge and told me to go to my bank to get the letter. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f747ff5ab1624c75bf0b70d7e961da05
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metadata:
{"chroma:document": "PNC decided a check I had written was fraudulent? They returned the check after I told them I had written it. With sufficient funds to cover this and excess they proceeded to lock my account. Now I have no use of an ATM machine. I was told there was nothing they could do about it? Needless to say, I closed the account and am writing this review in hopes nobody else make the mistake by entertaining the thought of using these CLOWNS!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b2e3d889bf3447f962590eb0e652aab
encoding: FLOAT32
metadata:
{"chroma:document": "Someone did not return my debit card to me. I did not notice it until I got home. I went back and they could not find my debit card and turn PNC bank charged me $7.50 for a new one. I am tired of all the fees. 90% of the time when you get online at night they say, \"We're sorry we're down for better improvement.\" How many times are you going to give the excuse for better improvement? When people need to get on their account they need to get on their account. You have the worst website and console going down. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ab6d389f1886455390d0533bf8bb3a00
encoding: FLOAT32
metadata:
{"chroma:document": "I bank with them for over 10 years, every time I try to apply for credit or auto loans refinance always a denying, just don\u2019t do it if you **, they not friendly like at all; or family like banks treat ** Americans unfairly."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4709e01d47a845b394ec33d49e283040
encoding: FLOAT32
metadata:
{"chroma:document": "We have been trying for days to access our account, trying to change passwords, and doing banking. There has been no response from PNC. Their online access is terrible even though they state it is convenient."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a6faa60a3aa4244989057abcbc53d8f
encoding: FLOAT32
metadata:
{"chroma:document": "We weren\u2019t fans of the long waiting times, as they do not have tellers, but we knew that coming in. Today we called to make a appointment to cash some Saving Bonds, we were told only if you are a customer, so yes no problem we are, well for how long? Three months, since you opened in our area. Well they won\u2019t cash our Bonds unless we have been there a full year. So we will be closing our account there and going back to Chase Bank. We have to pay for our checking account there, but they are more then happy to help there customers, they are friendly and helpful. PNC isn\u2019t trying very hard."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ce211a3a8e85416a8b7456e7aee52b4b
encoding: FLOAT32
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{"chroma:document": "I have a mortgage with PNC & since they had one of the higher interest rates on their savings accounts, I figured I'd go with them. Opening the account was difficult. Funding the account, even more so. Obstacles at every point. Almost as if they were just trying to prevent me from earning their interest. They succeeded. My initial attempt at funding didn't work because the name on the account I was funding from wasn't exactly the same as the account I opened with PNC. After a couple trips to my other bank to open a new account & a couple trips to the PNC branch, I was finally able to set up my account & try to get my funding account verified with small deposits. This delayed the process a week because their 2 deposits totaled $1.00, then they pulled them out so each time I checked my balance to see if I had deposits, my balance hadn't changed. Finally, I realized what happened & verified my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 15a259f26a664aba94ce143cedc078c8
encoding: FLOAT32
metadata:
{"chroma:document": "Identity theft, data breach, car loans, house loans. Also me going back and forth and them closing on me before they should. My new acount is just me but there is account Chester ** and Matthew ** and Elizabeth ** they say was not mine and it was I'm the only Matthew **."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 14a0cb2f0d2e4438b907a6f92d4ba04e
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{"chroma:document": "I\u2019ve been banking with PNC for over fifteen years. They\u2019ve provided excellent service. This past week I had a scary issue happen with my personal banking account that was my own fault causing me to be overdrawn by more than 13,000.00. I contacted the bank and they fixed the issue within forty eight hours without penalty to me. The entire time I was panicking. They were kind and patient and handled the issue with professionalism and care. I\u2019m beyond grateful. I wouldn\u2019t bank anywhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 269dde92c7ea418b9bf0b9c531d503da
encoding: FLOAT32
metadata:
{"chroma:document": "This company is a joke! I seen on app that I was late on payment so I called immediately and she told me it\u2019s a problem on their side and will be fixed. Well it was not fixed and I lost 140 points on credit. I talked to the higher ups and exact words was \u201cDon\u2019t see how that\u2019s our problem!\u201c Excuse me. Not your problem. Your employee screwed up and gave me wrong information and kicked me out of auto! If anyone has account with these fools pull out ASAP. Avoid these scammers at all costs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4638ff9c023243a5956d41e9b298e356
encoding: FLOAT32
metadata:
{"chroma:document": "After PNC merged with, and took over BBVA Compass, I had my share of bad experiences, though some of the others I read about were so much worse than mine. I miss Compass, for sure. However, I finally had a good experience worth mentioning. Somehow, a hacker figured out how to get to my Virtual Wallet. They tried to withdraw large sums. PNC blocked the transaction and called me to inform me about the suspicious activity. The hacker also tried to set up outgoing bill pay transfers in large amounts. To do that, they would have had to get my username and password somehow. PNC closed my account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d5abdf0310814411a652776815f93d68
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{"chroma:document": "I have thought that PNC would be a good bank. I was deeply disappointed. They ask me where I got my money, they always wanted me to get out the car and show myself in the lobby to know it's me. Like they didn't believe I could have the money that I did. They hinted towards investigating me several times, which I found offensive but didn't mind at the time since it was during the holidays. But then without telling me why, they closed my account. When I tried to ask why, they said they couldn't tell me but a letter they mailed would. Only letter I got was one asking if I wanted to open a credit card with them. WTF?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9fd1aec4b5e246e391cf7fbe7d493b81
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{"chroma:document": "Do not bank with PNC Bank. They do not care about its customers. I cannot stress this enough. If I would have taken the time to research this bank prior to committing to it through a guardianship account, I would have saved myself a lot of tears and poor customer service. I have a court ordered account through PNC Bank to assist my father, an Air Force Veteran with dementia with his assets. Every month I must go into the bank to make a monthly transfer and every time there is an associate who does not know how to complete the transfer or does not know how to assist me. I try to patiently explain how the account works and every time it takes an hour for calls to be made and associates to be trained on how to assist me. Yesterday I was flat out told to come back tomorrow to try again. Please keep in mind this is simply transferring funds from one account to another."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c128098f846047f78f060400899974b0
encoding: FLOAT32
metadata:
{"chroma:document": "Wish I had read these before leaving South State Bank who has the best customer service I have ever experienced. Was wooed by a client who promised private equity lending. He never was able to return a call in reference to this again. He was the VP of commercial lending for the city. Each and every thing that I need requires a different department to which I cannot be transferred. Many are only available during the business day. The services provided are minimal. I have huge balances and am charged account maintenance. I have to purchase my checks outside the bank. There really is little or no support available. Communication between \"the home office\" and local is poor. I had to drive an extra hour recently to get new debit cards. Now I'm told that if I want to dispute the bad transactions, I have to get new cards again??? Never mind! Should have never transitioned to this bank in the first place. If it sounds too good to be true, then it is!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6b028d31ebbf43e3a221480c7a83fede
encoding: FLOAT32
metadata:
{"chroma:document": "My daughter (minor) has a virtual wallet account. Recently $2,023 dollars of all her lifetime savings were pending in a fraudulent PayPal transaction, we called PNC to stop the transaction which they did and closed her card, moved the money to her mother's account. Few days later another fraudulent transaction from the same person on her closed account. PNC decided to take the rest of her money plus gave her (a minor) a line of credit of $1600 to cover the PayPal fraudulent amount. We not only alert PNC and asked to block the account, they decided to borrow my daughter money to pay the scammer. Now my daughter is $1600 on red, she is not even 18 yet. Ps: PayPal shouldn't allow that either since you have to be 18 to have an account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eadf2e8193264cd5b37c0d77983d46d2
encoding: FLOAT32
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{"chroma:document": "I have tried to pay down principal on my HELOC three different times where the payments were COMPLETELY MISAPPLIED. Even after meeting with a manager, calling in to their terrible customer service, and reaching out on Twitter. Finally a very nice man from their \"executive offices\" called me after I threatened to report them to the Consumer Financial Protection Bureau. MISTAKES ARE STILL ON MY ACCOUNT. They get one more meeting with me before the complaint is filed: **. So far, I believe this is a terrible bank which is trying to rip you off, much like the abysmal Wells Fargo, which continues to pay million dollar fines. I inherited them when BBVA sold out to them, I did NOT choose this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ce09277b5f64a3199ce5f82b07fcb75
encoding: FLOAT32
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{"chroma:document": "I have had a CC with PNC for 28 years. Fraudulent charges were made on the card and subsequently, the card had to be cancelled by PNC. Promised a new card within 7 to 10 days. Never received. Called PNC and they told me they are having difficulties getting chips and plastic and now it may be up to 4-6 weeks.  **???? Spoke to numerous departments and was blown off. Credit card supervisor said it was \"above her paygrade\" to deal with this. Asked for others within PNC and was refused. Subsequently, order a cc from Capitol One and received within 5 days. PNC is a terrible bank...stay away from them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 18f7e84f6bd14bfda589424230505a84
encoding: FLOAT32
metadata:
{"chroma:document": "PNC purchased BBVA in 2021. When October 12, 2021, rolled around for the so-called merge of accounts, I could not access my account(s) and I was missing monies from one of my accounts. I went to several local PNC banks to have the issue resolved but to no avail (they are all used, car salespeople). Emailing, calling, and speaking to various individuals - Nothing came of the conversations these Customer Service Representatives act like they are going to help you and they are condescending, liars, and patronizing the customer here again to no avail. It's very disturbing and alarming that PNC purchased another financial entity but they don't have all the records. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7b5087ac550f4a2ebfc6f6f3ed2da22f
encoding: FLOAT32
metadata:
{"chroma:document": "So, this is the second time that I have been charged overdraft fees without the account actually being overdrawn. They will tell you that it was overdrawn on their end, but looking at your statement, you can clearly see that there was never a time that the account was in the negative. They seem not to understand that it's important to be able to know what your balance is so that you are where of when you may need to make a deposit to cover something unexpected. The first time, they were willing to refund the fees, but not the second time around. As it was explained to me, transactions that caused my account to be overdrawn WERE and still ARE pending, but the deposits I made that is also pending but also made available right away, but didn't somehow cover the transaction; therefore, the overdraft fees are justified. I have never had a bank charge fees for transactions that aren't even posted yet. Perhaps I am the only who thinks that this is wrong."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bf09550938fa45d7802bdaba557c0c20
encoding: FLOAT32
metadata:
{"chroma:document": "My wife and I try to open a high-yield savings account with PNC online. Got an email today stating that they are refusing to process my request. Basically denying me. Do not understand. I\u2019m trying to put my money into their account. I\u2019m not borrowing anything. Very frustrating. Has not got any answer from nobody. Definitely will not put my money into the bank. Look somewhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4c5bb07a848458e8b93f4af94565d7f
encoding: FLOAT32
metadata:
{"chroma:document": "The bank advertises a high-yield savings account. I provided them information on their simple application and was turned down; so cannot open the account! ! Is high yield only for the rich! Stated reason: Security problem. What is that!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b686fd1ddc64088bb894012f417c844
encoding: FLOAT32
metadata:
{"chroma:document": "PNC is not at all what I expected. We are not permitted to move more than $2,000.00 per day, or $5,000.00 per month, either in, or out of the high yield savings account using the online external transfer option. So, the only way to move larger amounts (in or out) is to send/receive wire transfers which will cost wire fees at both ends ($50.00 to $65.00 total). This means it would cost me more to move my money than the interest I earn on this savings account. There is no limit to check deposits into the account, but they will take your money out of your external account the day you deposit the check, however they will place the deposit(s) on hold for 5-7 days while PNC earns the interest during the interim period. This has become a standard banking practice with most banks and I suspect they earn hundreds of thousands of dollars every day in interest on our money while they hold it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fae14d88d37b4825ac43ffa05cff424b
encoding: FLOAT32
metadata:
{"chroma:document": "Several weeks ago who used to be my SO struggling with addiction managed to steal my debit card at 430 AM and stole $200. This has been own account always!!! He also somehow managed to find a check and forged it for cash to buy drugs...I was given a provisional 200 credit, today PNC reversed the credit...I did as directed and filed a police report also...so yet again this addict gets another pass through the system, I'm violated for the 2nd time. Thank you PNC for the lack of support for those of us in domestic violence situations... it's no wonder the violence and violations continue to grow in this country!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f493fc228bc341c1a3f1d3cf8b465ee1
encoding: FLOAT32
metadata:
{"chroma:document": "Is anyone having having problems with them double dipping?? When you purchase an item and it's already been deducted..then a week or 2 weeks later you're being charged for the item again..double dipping is what I call it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 50d61c8915754145b66adde8891a0a86
encoding: FLOAT32
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{"chroma:document": "Nov 7 I was notified of a fraudulent charge on my Debit account. Good job fraud department. On Nov 8 I went to one branch to have a replacement card printed, per the instructions of the fraud department. That branch does not have a card printer. On Nov 9 I went to a different branch and while they do have a printer, it rarely if ever works. The printers are out of contract and no longer being serviced. They will order a card for me however. Three days wasted by now. Nov 23, I still do not have a card. I call and request a new card be sent. They will do so with a 3 day delivery for a cost of $25. That was not acceptable and they did end up waiving that cost."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2b3c9a4d9f01428a828becb6066c61d3
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{"chroma:document": "My bank was bought out by PNC, and the experience was horrible. Although I do my banking almost exclusively through mobile (more on that soon), there were no branches near me, and initially no free-to-use ATMs nearby. The mobile app experience is horrible. It's slow, buggy, and is frequently down for days at a time. The phone support experience is even worse. I had multiple issues including deposits disappearing from my account, direct deposits not appearing at all, and incorrect account information being displayed. Each time I called in was worse than the last. I was routed through 4 departments on one call, spending over an hour on hold. The last - and final - call the bored-sounding representative told me \"We can't help you\". What's the purpose of having a support team, if you refuse to help your customers. I'm switching banks, and hope I can save one person from the headache I've had since PNC forced themselves upon me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d9c68e5d99eb47edb4432729f1ba4125
encoding: FLOAT32
metadata:
{"chroma:document": "I originally never really signed up for PNC Bank, my old account with another bank was bought by PNC Bank. No big deal thought, well so much for that thinking. I initially opened a checking account at the same time the credit card was switched and transferred funds from my main account due to their promotion. After a few payments to my credit card from their checking account I decided to close their checking. The next credit card payment is where everything went negative. I tried to make a payment using my main checking account, which was already setup since I transferred funds to their checking account in the beginning. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e66e76d54ca94082bb87a6110f07c4ff
encoding: FLOAT32
metadata:
{"chroma:document": "This bank will gladly take your money into their accounts and hold it there to use how they fill fit. They will benefit off of your hard earned income. They will do these things knowing full well that they will do NOTHING to protect it from theft! When your money a stolen right out of your account that you believe to be safe, they will tell you there is nothing they can do about it because, \u201cwe don\u2019t have a policy against theft from hackers.\u201d This bank should be held liable for these actions. They are just as implicated as the hackers that took the money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d94e48e22f02438487ff1cb071bb57b0
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metadata:
{"chroma:document": "Been waiting for a will to finish. Nothing to extinguish. It was just stocks and bonds. Watch them they will add precipitants without asking the other people if it's okay. So not can't even get a inkind the PNC Bank won't allow us. So watch if you have them as the beneficiary that distributes the funds. It may take several months if not years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a786ffed77844317b0253ca4a73d72a4
encoding: FLOAT32
metadata:
{"chroma:document": "I can\u2019t stand that I had to catch fraud purchases that was basically salami theft on my debit card. It was months after it all began too, no one caught it and it would have continued if I didn\u2019t make the effort to look and see what was unusual. So because they said that \u201cI didn\u2019t notify them in a timely manner\u201d that I\u2019m held liable for the ones that happened outside the 60 day window, all because I didn\u2019t even know about These thieves (not allowed to swear here). Basically got away with stealing the $30 that were outside the time frame for Spotify, and I don\u2019t even have an account there. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 93b44316b9cd40bb91e7aee0330f0462
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with PNC for almost 8 years..Had to have my card replaced twice because of their incompetent staff..And now discovered by accident that since this new recession started they now started taking 7$ out every month if I don't have 500 dollars in it..Never discussed this with me or anything and they have been doing it since April of this year, taking it out even causing a negative balance in doing so. Very deceptive, they constantly change YOUR WRITTEN AND SIGNED AGREEMENT with whatever they want AFTER they trick you with false promises and lies to open your account in the 1st place.. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6244fb674a8e4869b9bb24c6e6beb5ab
encoding: FLOAT32
metadata:
{"chroma:document": "Do not update account balances on weekends, Pending transactions sit for days, misleading, cannot screenshot your own personal checking or Pending Transactions, causes Overdraft situations, Negative Balances. It's not them, so they Do not care."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 354a7a7609e94a3ba0f7512b4d17ab0e
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{"chroma:document": "The manager told me she couldn't cash my income tax refund because my husband's name was on the check but his name's not on my account. But she said if I brought him in with his ID that I could cash the check. So I drive all the way home bring him back in, and then she changes her mind and says they can't cash it because sometimes government checks can be forged. I'm like... well then why did you tell me to go home and get my husband? Make up your damn mind! now you're just making a policies as you go along? And there's no reason why she couldn't have cashed the check... my name is on the account and it's a legal government check! So she made me deposit it and then I couldn't access the money till the next day. That's not cool that's not how you treat customers of 22 years! This is in Sellersburg, Indiana. Garbage Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 19a11a5636794b1d9edb5a65d07ef196
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{"chroma:document": "So I fell for a scam back in August to make a purchase from FB. I sent the seller money through Apple Cash (mind you there was no money on it but my bank card WAS linked). I sent a payment and a duplicate payment went through. After bank investigation of over 90 days they find all charges to be valid. After hours of calls and digging I find out from a very rude and unprofessional conversation with a man named Dariell from PNC that they ARE blaming it on a tech issues with the app. Apple cash specialists I spoke to also agree it was glitch but CANNOT refund anything not even the duplicate transaction with same transaction number because the funds came from my bank card! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b4690f832d4494598cbf45185622c4d
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metadata:
{"chroma:document": "I was given a $100 fake note from PNC Bank and they don\u2019t want to investigate or take responsibility. I simply lost $100 because PNC couldn\u2019t ensure customer is getting real notes when they are withdrawing their money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25ca8748d0534bbfa2a9884fd0c874ba
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{"chroma:document": "No customer service of any kind, if you have had an account for less than a year they treat you like a criminal. Put a hold on every deposit that is not a direct deposit. The managers are not allowed to make exceptions or they don't care enough to try. They will tell you that it is not a bank rule. It is the government regulation, checked with several other banks they all disagree. Tried more than 1 branch. Could not find anyone who cared, very dismissive. I have an 820 credit score but they don't seem to want my business, so down the road I go. I'm going to online banking, that way I don't have to worry about people lying to my face."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4acc0dcc91af48eabcbd8e200e9a30f1
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{"chroma:document": "I took out a Heloc loan with BBVA, now PNC. The teller told me it was a fixed rate until recently interest rates went up and I found out otherwise. PNC are next to null for responsiveness and I've had to visit in person to clarify issues. Each time I come in though they try to sign me up for some other credit card, additional account or loan. Once you establish one of these accounts they want to start assessing additional fees if you don't keep a certain high balance or direct deposit in these said accounts. Typical credit card bank scams."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e6ae5775505642418f61c414ee5cd3db
encoding: FLOAT32
metadata:
{"chroma:document": "After 24 years of banking with PNC I am done. They boldly lied to my face. I went into my local branch earlier this month to lock in my equity line. I was quoted a lock-in rate and an estimated monthly payment with a disclaimer that it may vary a bit. I locked the rate and paid a $100.00 fee to do so. I just received my new monthly statement, and the payment is 22% higher than the estimate they gave me. When I called the bank, I was told, I'm sorry, but it's out of our control. We told you it was just an estimate. They were very adamant that there was nothing that could be done. I asked for the $100 fee back and they refused. I just paid off the entire line of credit and I will remove all my money from the bank...DISGUSTED ...BTW the fixed payment is 60% higher than the variable rate I was paying..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d93017be446e48de9786b7785de77f07
encoding: FLOAT32
metadata:
{"chroma:document": "On 9/25, my wallet was stolen and within an hour I reported it to PNC Bank. They had already allowed a stranger to use my DEBIT card to purchase $980 worth of goods at Walmart - without my PIN. Then, it took them three days to provide a provisional credit for that. I filed a police report and gave them the police report number. On 10/6/2022, they allowed a person to withdraw $1,900 from my account at a bank branch in Duncanville. The person forged my signature on a withdrawal slip. I have never made a counter withdrawal, nor done any business in Duncanville. I noticed the theft and reported it immediately to PNC on 10/11/2022. I called five times, went into a local branch, and no one helped me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ec5ceac210f4f83a0d462d8a97ca554
encoding: FLOAT32
metadata:
{"chroma:document": "Very poor customer service and they obviously do not value me as a customer. I set up auto payments for my PNC Visa over the phone, with a PNC rep while  I was on my computer.  Or so I thought. Now I have a late payment alert!  I had already set up auto payments. Now when I logged in, there was an alert \u201c your payment settings have changed \u201c.  I didn\u2019t change anything."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b4ad31e625b44b29a1ca7dd361d183e3
encoding: FLOAT32
metadata:
{"chroma:document": "This is probably the worst customer service I've ever experienced. Please ignore this bank. You don't want to work with them. I have no idea whether they are trustworthy or dishonest, I only know that our loan processor was completely unresponsive and wouldn't answer her phone, call back, or reply to emails in a timely manner. After two weeks of not getting clarity, I finally had to call a number which took 20 minutes to find and tell them to withdraw my HELOC application."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a613f0a7d4264f79a407a8e05be6ae5b
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metadata:
{"chroma:document": "Today, 9/21/22, I check my bank account to make sure things are aligned properly to pay bills this week ending. To my surprise I see and \"Temp Credit\" on 3 lines in my account. One of the 3 are accurate. I called the bank to further verify what these purchases are and when they were made. I live and work in DC; do not drive and do not shop online or otherwise at any of these stores. When I asked, I was told that a purchase was made at a Giant Food in Manassas, VA at 9:03 am this morning. I am at work, actually working before then. The next charge for some clothing items from Kim Kardashian's online site. (I never heard of it and being that I am past the age of wearing her items). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0664192a445246aca080236de36126cf
encoding: FLOAT32
metadata:
{"chroma:document": "This virtual wallet account has been a complete nightmare. My account balance is never correct. They will deduct funds automatically when using debit, but will randomly put the funds back in your account days later. I called about this issue and was told to manually track my purchases and balance by paper! Transactions pend for entirely too long. I found out a company has been excessively charging my card every 48 hours until the funds were available in my account and PNC never alerted me of this charge. I placed a large deposit into this account to cover my mortgage only for PNC to then start deducting random purchases I have made well over (by debit) 10 days ago. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Failed to deposit HELOC draw into account they requested I set up by sending them my ID over email. Can\u2019t deposit initial draw due to the nearest in state PNC being 2.5 hour drive away. No timely help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7017b4a558574672b761a8e849d122f9
encoding: FLOAT32
metadata:
{"chroma:document": "My experience with PNC financial services in preparation for retirement was not a good experience. Poor communication and follow up on phone calls. Poor guidance with investments. I do not recommend them for a retirement strategy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 16416b93ab7d480fbaaf81b4101ae45b
encoding: FLOAT32
metadata:
{"chroma:document": "I previously banked with BBVA Compass. PNC bought the company and I was forced to switch to bank with them. Immediately upon the switch, I faced numerous problems that I never experienced before. The systems they have in place do not function properly. PNC attempts to be forward thinking and tries to match the growth of technology, but fails every time. Their customer service is beyond poor. Hold times can be hours long and I have been hung up on by the system on numerous occasions without receiving a call back. I would not recommend this bank to anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7839b6bbed5d4071993ebd082517d671
encoding: FLOAT32
metadata:
{"chroma:document": "DO NOT use this banking institution for your mortgage services. They have customer service/mortgage reps who don't have a clue to what's going on. I have unexplained charges to my account. When I call in to inquire 1 out of 10 people you speak with MAY be able to explain/breakdown the fees. There's a PMI listed which I should not have added to my account because it was paid at closing. It's very aggravating and frustrating to receive a statement and every month you have to call in and complain and dispute (Unexplainable) charges. As soon as the market changes, I will be bobsledding away from this institution. Do Not even consider!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c2ad7de839dd40c386cc29c3d97eb7fc
encoding: FLOAT32
metadata:
{"chroma:document": "PNC does not ask customers weather they want to enroll in Tap to Pay system or not. They just force them to be a part of it. This payment system authenticates through Wi-Fi Connection that is notoriously impossible to secure. Which means that anyone who is in proximity with the professional Netmon software can identify the WiFi Connection and security key for it. Absolutely not acceptable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a941c66424f4da783ee5bb03d846a9e
encoding: FLOAT32
metadata:
{"chroma:document": "Tried to initiate wire transfer online, system didn't recognize my info, kicked me off the online banking platform, told me my access was restricted and need to change password, won't let me because doesn't recognize my info. Now I have no access to my account or money because, in the 21st century, you cannot send money online in the US, apparently."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 91288455aa184debb9dfac971067d0ab
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible experience. Applied for a HELOC, was immediately passed to an agent and got an automated email from him. No followup from him. No responses to emails. One returned phone call and when he talked to me it sounded like he was speaking to me from the end of a tunnel and I could barely make out what he was saying. Eventually I figured out how to access their portal for my application but it was not a good experience. Clunky. Not intuitive. And overall not helpful or clear."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f586838d450d419583fc9183b93885c4
encoding: FLOAT32
metadata:
{"chroma:document": "They locked me out of my brand new account for 2 and a half weeks for no apparent reason! They claimed that something on my account was suspected of fraud but they would tell me what it was and I think I\u2019m entitled to know what is fraudulent on my account! And if it\u2019s something that I did I would like to explain it!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 05140a7335dd4f82bde17bdac771885a
encoding: FLOAT32
metadata:
{"chroma:document": "PNC Bank pulled my car payment out three extra times and when you want to get your money back, they can only send you a check in the mail. No EFT back to your account. I hope William Demchak is proud of the company he is running."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 83bc61fba9fd46e880872b1a49a74212
encoding: FLOAT32
metadata:
{"chroma:document": "My experience with this company is pathetic. I have funds in my account but cannot use them. I currently would like to use my own money to purchase online what I want but have an error coming up. Absolutely hate this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 141d1742e9154559b745c6c289657592
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give 0 stars I would do so in a heartbeat. I have tried to cash a check from my mother's estate that is drawn on PNC and they have twice refused - the first because the signature allegedly didn't match and the second was refused as a mobile deposit that they then would not cash in person either. So no, after having been charged a returned check fee for a signature they didn't like and denying to allow a mobile deposit or to cash it, I have to request a THIRD check be issued and then I have to go back into the branch (where I wasted an hour today) and beg them to cash this check. I am beginning to understand why people bury their money in the backyard instead of using banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f0484dbb10574d42b2477589b03bade7
encoding: FLOAT32
metadata:
{"chroma:document": "Hello, to all that it may concern, watch out with the PNC credit card. When I first started, it was BBVA, with a 6000 limit. After a couple of years with PNC taking over. It\u2019s been a nightmare. First not able to log in, make a payment on the online account. The online department is always down. Something to do with bugs in the system. After telling the customers service department that they need to get it together. I just received a letter that my limit has been reduce to 2000. So yes my utilization, went from 25% to now 95%. Never will I encourage PNC products to be used. Thanks you PNC. For helping me prefer Discover products any day of the week."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea4951494f444ad69e977d5de562ec93
encoding: FLOAT32
metadata:
{"chroma:document": "PNC closed my accounts for no reason. My EIDL loan funds were sent there via ACH, went missing in cyberspace for 2 months. Thanks to PNC and this random closing, the SBA flagged my account for fraud. Why would PNC close business accounts during the pandemic, when a business account was required for businesses to receive emergency funds? Moreover, PNC administered emergency funds for SBA, themselves, so who knew better than them how important active banking accounts were? They nearly ruined me and claimed they didn't need a reason to close my accounts. What's even more interesting is I also have a credit card and outstanding loan with them... Both were and still are in good standing. Their Escalations Dept is no help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a2060f04ae14e2190a5166b45901fdd
encoding: FLOAT32
metadata:
{"chroma:document": "Virtual wallet is by far the worst banking \u201ctool\u201d I have ever used. My account balance is rarely correct. I literally have to keep an old school ledger for accuracy, otherwise I would have found myself in trouble multiple times. It has been off by several thousand dollars for multiple days in a row with them counting on the fact that the person will end up overdrafting as a result. Pending transactions don\u2019t even appear much of the time or they will show up only to disappear later on then reappear once they post to the account. They also wait exceptionally long periods of time to post transactions as well in order to maximize overdraft fees and they are always for larger amounts. Never have I seen a $3 debit withheld, but $300? All the time. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 47467c8fd4484be1962593193b398d39
encoding: FLOAT32
metadata:
{"chroma:document": "Received correspondence that my Simple account, which was opened purely out of curiosity of an online-only bank and contained merely $20, was being transitioned to BBVA. And, by that time, I was no longer able to login and close the account. Later, received correspondence from BBVA that the account was being transitioned, yet again, to PNC. And, once again, I was given no clear route to close the account and it seemed similarly locked out from any online access. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 622c0ce9300c415a8584aae05875a54c
encoding: FLOAT32
metadata:
{"chroma:document": "I've had the PNC SmartAccess card for several months now, and I can say I love it. The mobile app is convenient and works great, the card is absolutely beautifully designed, and customer service is very helpful and professional. Plus, customer care is available 24/7 unlike customer care with Virtual Wallet Account(s) which I had and hated that's why I switched to their prepaid card. The card is great for people who don't want a standard checking, teens & young adults, and also for people who have had a troubled banking past. The downside is: NO MOBILE CHECK DEPOSIT! The NO mobile deposit is a big inconvenience and I hope that can be added in the future. Other than that the card has been pretty good and great using!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3e261a618faa45ddbac62a965dfc9378
encoding: FLOAT32
metadata:
{"chroma:document": "Applied for a HELOC and working with the PNC Branch at Advent Ct, Waverly Place, Cary, NC. The process is fraught with confusion, there is no employee accountability. The communication is incomplete, poorly written, and unprofessional. The employees do not timely call back or call back at all. The Branch Manager is as bad as the employees. I submitted a package based upon their request, dropped it off at the bank with the Branch Manager, then receive a request for more information which contains the same information I've already provided. A complete waste of time and resources and no credit decision as yet."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 210a989be4a24cd5ab9be7920919721d
encoding: FLOAT32
metadata:
{"chroma:document": "PNC set us up with some service costing $53 per month called Pinacle. I then tried cancelling and getting a refund, which we were refunded the first time around. 2 months later, it was finally cancelled after calling again, but we received 2 more $53 charges before it was cancelled. Now...I call them to get refunded because we never signed up for the service. Every agent says a different department handles than... then crickets, the other department does not answer. If you know what's good for you, take your business to another bank that actually gives a crap. I'm sure PNC will be eventually bought out as well once they lose so many loyal customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1829bed4bb0948059adb28ffccd35eaf
encoding: FLOAT32
metadata:
{"chroma:document": "PNC bank cashed a check that I mailed out to pay a utility bill for $63.50 and was somehow stolen and altered and made payable to an individual I did not know nor have I ever met. Payable in the amount of $12,869.89. How the bank could justify payment in such a large amount for a check that was obviously fraudulent without the benefit of a phone call to me is beyond my comprehension as the check did not have my signature on it. As a result of the fraudulent activity on my personal checking account, I was forced to open new accounts which meant trying to update the new information with both of my 2 jobs as I am paid by direct deposit and changing direct deposits is not a transaction that happens overnight and as a result, my Missouri child support payment and a paycheck from one of my jobs were deposited into the hacked account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 67e1f0f36a4e46818f09bbbfb5aa4333
encoding: FLOAT32
metadata:
{"chroma:document": "My mortgage was picked up by PNC Bank and I'm definitely going to find a different place to transfer my mortgage to. This bank has semi frequent account issues. You have to constantly keep your eye on them to make sure they process your payment. I thought that was all automated, but apparently not. I have several times, noticed my mortgage payment did not go through, and have to deal with their lackluster customer service. Long waits, put on hold and never get back to you. This is the worst financial institution I've dealt with to date."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ed5bfcba99149179edf3428bdef5bff
encoding: FLOAT32
metadata:
{"chroma:document": "BBVA, my old bank, was bought out by PNC. I enjoyed and CHERISHED my banking relationships with BBVA: their customer service, problem solving abilities, positive attitudes, and let\u2019s get it DONE way of doing business. That\u2019s ALL GONE. I am constantly reminded that I am but a VERY, VERY SMALL PIECE OF\u2026 well, use your imagination, at PNC. Their online banking features are \u201cnot available at this time. Try again later\u201d WAY TOO MANY TIMES A DAY. I\u2019m imagining ANOTHER bank or credit union in my future. Bye bye PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b33186d7b5843b9bfd311b608e5bfbf
encoding: FLOAT32
metadata:
{"chroma:document": "I had an emergency tonight and could not get money out of my account because of an update they do nightly. I spoke to Cust. Serv. & a Supervisor and they couldn't help me. VERY FRUSTRATING! I WILL BE SWITCHING BANKS TOMORROW\u203c\ufe0f\u203c\ufe0f I DO NOT RECOMMEND PNC BANK if you call after 5pm weekdays, your SOL. Closed Sat & Sunday!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9305118477bc4a5bbd3f82ce1a637cf5
encoding: FLOAT32
metadata:
{"chroma:document": "I tried to get a Home Equity Loan through PNC. I was denied because my home was supposedly un-appraisable. A home that I have had since 2012 that has been appraised 4 times, a successful refinance and one VA inspection. PNC stated they have criteria that has to be made for an appraisal. What PNC wants is technically an inspection. After finding out why my home couldn't be appraised, I notified PNC that the appraiser had given them FRAUDULENT INFORMATION and that the appraisers never checked for anything that was on that list. Only measured and took pictures. One example is the appraiser said my home did not have a concrete foundation. You can literally look at one side of the house and see the concrete foundation. I still have the home blueprints that show it as well. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25972c6c076d46ca8b4d76b237bb89db
encoding: FLOAT32
metadata:
{"chroma:document": "They merged with BBVA Compass adopting and continuing to use their bad practices and extremely inconsistent and reckless business practices. They damaged my credit nearly 100 points and with no warning. There is the same lack of checks and balances that ruined Compass, leaving you with-just a terrible taste in your mouth. Countless calls and talks with lazy personnel that could care less about the loans they give you and false promises. I faced not only damage to my perfect credit but experienced that employees find gratification in not being able to handle problems with payments or refinancing etc or guiding you to someone to handle problems."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 164eb3b9053643b5a86684703ed9f803
encoding: FLOAT32
metadata:
{"chroma:document": "PNC is very convenient and great until you have anything that goes wrong with your account. I have had a horrible customer service experience over the last few days with PNC leaving me feel as if my accounts have no value to them. I will be closing all of my PNC accounts and going to a bank that does not hang up on their customers and ask \"so why are you contacting me?\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5987f2fc64e4dd39721e6b7b5d980ae
encoding: FLOAT32
metadata:
{"chroma:document": "I would like to brief about my wire transfer experience through with the PNC Wire transfer and my wire transfer was submitted post COVID time. This includes 2 instances where the first one involved submission at the bank and the second instance involved submission via the phone line. According to the PNC, the SLA for a wire transfer is 1-2 business days. However,  during my first instance the bank posted my transaction on the 5th calendar day or 4th business day. And on the second instance, it was not posted yet and I'm already on the 5th calendar day (4th business day). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3a5159ac783847f290853d2cecb13419
encoding: FLOAT32
metadata:
{"chroma:document": "Many branches are poorly staffed, or have limits as to how much money you can take out at each branch. Branches are spread out and so if you need access of large sums it\u2019s near impossible with obtain with their \u201climits per branch\u201d. Every single time I have gone it, it\u2019s high pressure sales to meet with a banker about their products or solutions for my money. Even after telling several tellers I am not interested. Worst bank I have ever dealt with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 06e3ac73cd0441518c1a90b93be9a2e5
encoding: FLOAT32
metadata:
{"chroma:document": "I just got this checking account because it was bought out which was BBVA before. Anyway I open checking account online. Try to go online again. Stated account is already open. I couldn't get back on, so I went to Wurzbach location and they were having problems with system, so the lady told me I can go to Centerview location. Again something was wrong and the lady told me I would have to wait for few days, I went back to see if I can get my check debt card. Another lady was waiting and she said been waiting for while. I waited for one hour. I left because they take long time. Call customer service to order debt card and still haven't received it. Been more than five days. I never had a bank take more than a week for debt card. Not good for business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7b3ae84c2aeb4476ad1e629b2d586615
encoding: FLOAT32
metadata:
{"chroma:document": "Some branches are poorly staffed. No customer service, lack of knowledge and some staff are practicing reverse discrimination. It's very obvious. I visited my local branch this morning to inquire about wire transfers to and from my account (business ). I had questions about the process and was hoping to get someone to help me with that. Instead of addressing my needs, the person reached for a piece of paper and handed it to me and said, \"This is what you need for wire transfer\" and proceeded to take care of another customer. Very unprofessional and rude."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fcf0618910ed4c7ea20e1a1b9855f416
encoding: FLOAT32
metadata:
{"chroma:document": "I opened my account with BBVA in 2017 and loved the bank and services. Now that PNC has took over the whole experience of PNC is a joke. Now they want to charge you a fee for a checking account that you only have a debit card no checks for. Bad business practices as a whole with PNC from day one. Do yourself a favor don't use PNC Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6a115cd87666407c870418e7227338a1
encoding: FLOAT32
metadata:
{"chroma:document": "I am an experienced computer user and the online system is horrid! My loan was transferred to PNC and I will re-finance just to get rid of them. I have tried to pay my mortgage online 3 months in a row and get locked out. And get this: they have to snail-mail me a reset password!! And each time when I have called the \"representative\" is rude and asks stupid questions like, \"do you have caps lock on, are you sure you're typing correctly\", etc. Very condescending! And they tell me I'm not locked out, even when I read the screen back to them telling me that I'm locked out and an email says my online access is suspended. Ridiculous!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 75565be4c1fd4a29beafdb7e0401de57
encoding: FLOAT32
metadata:
{"chroma:document": "Updated on 04/29/2022: Unethical bank practice - Closed my high-yield savings account with PNC after receiving a letter that my account was deactivated due to inactivity. Called the bank and was told that unless I have some type of activity, the account would be deactivated and the funds would be turned over to the state. I have to physically call in at least every 3 years for the account to stay active. The fact that I log in on a regular basis apparently doesn't count. I asked them to close the account and transfer the funds to another bank. I opened 2 other savings account at the same time for the same amount with 2 different banks and they never deactivated my accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a83def0278f40f48dcdf9c43d5acdf4
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible, I had to close my account after 4 yrs. The manager of the branch that I have been going to decided that if I didn't answer his questions about the past 10 yrs of work history he wasn't going to give me my money. I called their corporate offices and they said they will have the district manager call me. I believe all I need to show as I have been doing for the last 55 yrs is present my valid state issued drivers licenses and bank card. Nope the branch manager believes that is his money! If you are a working class person that needs YOUR money when you need it, DON'T GO TO PNC! They do and did control whether or not I can have it!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d28a753363fb4abb9d46ca0317a6d740
encoding: FLOAT32
metadata:
{"chroma:document": "I had an account with BBVA bank and PNC taken over. I got a letter saying they will give out my info and no chance to opt out. I am disabled with one leg therefore it's hard for me to get around. I went to close the account and they gave me a check instead of cash. The lady was so nasty to me while closing the account. As I tried to cash my check at different banks I was informed there was no routing number on the check, which made it invalid. I can't get the bank to communicate with me and just give me the run around over the phone. This was a all my money, over 40.000$ and I still don't have my money. This is evil and unacceptable. I am now forced to start a lawsuit against the bank. Which will take forever and until then what can I do about my money. Just evil."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c5ed97a2d1e45529d06a27fd55ea867
encoding: FLOAT32
metadata:
{"chroma:document": "I went into a branch to apply for a HELOC. That day, in person, I provided them with copies of my brokerage statements, IRS tax returns, pay stubs, and bank statements. The woman there copied all of this highly personal data to send in electronically with my application. One week later, I get a letter in the mail asking for all of the same info. They never received it. PNC sent highly confidential info off into no-man's-land, and they have no idea where it is. Their so-called \"executive client relations\" sent me an email with instructions to contact someone to \"investigate\". Both the email and the phone# they provided were wrong. This bank cannot find its butt with both hands and a flashlight. Worse, if you provide them with highly confidential personal data, they cannot find that either. These people are dangerous. STAY THE AWAY FROM THEM."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5cbd056a4f904e71a88c1b1ba3570e0c
encoding: FLOAT32
metadata:
{"chroma:document": "Their website is a mess. It's badly overloaded, ridiculously complicated and confusing. I've been working professionally with computers since 1987, and I find their website too confusing and, even worse, very buggy. It's hard to find there what I need. The interface does not remind any other banking interface I'm familiar with. It produces senseless error messages. Just one example: I tried to set up transfers to my external account with a credit union. Entered all required information. They said they will make 2 test deposits to my external account, which I will have to verify. They did and I verified it, having both accounts on my huge split screen. Their system rejected my correct responses regarding those tests deposits 3 times and then locked me out. And completely removed any reference to my credit union account from my account on PNC website."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 82a07d5ec5d14d2bb3ed3a58249cce25
encoding: FLOAT32
metadata:
{"chroma:document": "This morning I was unable to login to my checking account. Calling customer service was of no help, they blamed my phone and my internet browser, and to seek help from the family members which is none of their business. Then how come that I can login to another bank with no problem whatsoever? Finally was able to login from both Chrome and Firefox, which I shouldn't be able to according to the PNC customer service. This is how much they know. And my phone still works."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f7c3cf69c63d418cbc23fb18233b6885
encoding: FLOAT32
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{"chroma:document": "I really hate PNC. How did I end up with this bank. I did not open an account or credit card with PNC. I have a credit card with BBVA and I closed my credit card with BBVA May 6, 2021 and paid the entire balance. I have no Idea that BBVA was bought by PNC. All of sudden November 2021 I have received a statement from PNC stating I have a balance of $94.00. I called PNC at least 20 times. I spoke to different customer service people and they can't figure out why I have a balance. It's so frustrating, what a freaking nightmare! I even talked to their dispute department several times in the month of December 2021. I explained to them the entire scenario. They told me that they are going to submit a dispute but then it's just going into a circle. They just keep passing me around to different dept and now I keep getting a phone call/text from their collection debt dept. I hope PNC will go out on business. I HATE HATE HATE PNC!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df34e95793da4f358bfc1364383fe474
encoding: FLOAT32
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{"chroma:document": "Well, my assistance helping my friend SW through all the paperwork involved in the recent death of her husband on Feb. 16 has been very difficult. Though he left a will with her as the sole beneficiary, the amount of paperwork involved in switching accounts and loans and retirement benefits to her name has been an exercise in frustration. Even finding the account numbers of some things has been very difficult."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fd8ee6114132477da204f97608e305ef
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{"chroma:document": "I'm the executor of my deceased parents' wills. For months, my lawyer and I have provided all the legal documents (approved by a judge) to prove that their checking account should be closed and the money funded to me to distribute to the heirs. The lawyer at PNC has altered the account's name without my consent or legal authority and no one at PNC will return my numerous phone calls. PNC is stealing from my dead parents. Shameful! I've filed an OCC complaint and I'm going to tell everyone on social media who will listen that these crooks should be fined and shut down."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cd91c6e44e2f400fb9376062080fa52d
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{"chroma:document": "I absolutely love, love, love PNC Bank. About a month ago I upgraded from their prepaid card to the Virtual Wallet Performance Account! (Spend, Reserve & Growth) I couldn\u2019t be more happier and thankful. PNC is the absolute BEST, BEST, BEST bank I have ever been with, customer service is extraordinary, great branch & ATM locations nationwide, and my local branch is phenomenal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 658fdcbc4a4b41e09ce1800c75028516
encoding: FLOAT32
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{"chroma:document": "On a Friday in December holiday. I walked up to ATM at PNC Bank. I tried to get 800.00 out. The ATM started having code like verbiage on screen. So I cancelled transaction. I tried 500.00. The same thing happened. But this time it dispensed a receipt that had coding on it like the screen. I left after that. Over the weekend checking my account I noticed 500.00 was deducted out of account. On that following Monday I went to the same bank and showed them my receipt that came out of ATM. They filed a dispute because they would have to review it. Had to wait 10 business days. I suggested they look at camera cos I didn't take any money. This whole process is still going on since December. They keep putting me off saying they are reviewing it. From one representative to another."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d75e56a8b56f48a58a135f6eaf8d4303
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{"chroma:document": "I was a BBVA customer and things were good until the big merge. Of course it was the same time as I was closing on my house. We lost access to our accounts for over a week. When I did get access again I was missing all of my savings and everything from my checking except $233.00. My savings when I got it back had $19.33 in it and my CD was missing. I wanted to die! EVERYTHING WAS GONE! They found my CD but now have been charging me overdraft fees and every bogus charge you can come up with. My autopay will go through and then a month later they return it. I'm not putting any more money in my account. Every month I am charged $72-100. For what? YOU TOOK MY MONEY AND I WANT IT BACK!!! My credit score has went down over 100 points. Now I'm too afraid to look to be honest. This needs to be fixed NOW!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8fe7ac9f827e45e98e72beef5d18525d
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{"chroma:document": "My Mortgage was traded to PNC, and all I have had is poor customer service, with the first phone call, Customer Service hung up on me.... The second call was very nice, and Debbie followed up. The third was an issue with logging on, with over 30 minutes and transferred twice with no solution... other than to say I would get another letter in 5-7 business day! NOT IMPRESSED!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f754a2a820af479e9fb088ebcc3e0f18
encoding: FLOAT32
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{"chroma:document": "Please never ever get a loan from this bank, pay 1 or 2 percent extra but please don\u2019t get loan, I paid off my car 2 years almost and I try selling my car, found out I have 2 loans from same bank. Stupid PNC bank and it\u2019s been 1 month no luck, no help, just running around from this number to other number for whole month. I stay on phone every 3rd days for 1 hour plus max em spend at dmv 150 plus 3 trips to DMV and still no luck cause everyone blames each other, please be aware please\u2026."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2d9add89b11d4042bcd18601044c6b7e
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{"chroma:document": "I have been trying to get my income tax money from this bank but they keep on denying on giving it to me. They are asking for a reason why I need my money. No bank should ask for this. I have banked with credit unions and they don\u2019t or have ever denied any withdrawals. It seems like PNC Bank needs a life threatening reason in order to provide you with your own money. I don\u2019t recommend this bank at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bdc0216b1d0a40f6a5be176c069055a1
encoding: FLOAT32
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{"chroma:document": "They closed our Business account without giving us any prior notification, Branch Manager also has no idea about the same. Post that they cancelled our business credit card again without any prior notification. Never seen such a pathetic bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 36a5e46907be457dae6a1b28e87556f2
encoding: FLOAT32
metadata:
{"chroma:document": "The app no longer works. My user name and password keep getting locked even though I've changed it several times in the past 2 weeks. I can no longer access my mobile app despite updates, uninstalling and reinstalling the app. I've been with PNC for over 20 years and this is the 1st time I've had problems. If it continues, I will be forced to move my banking elsewhere. PNC had always been a great bank. Now I am having serious doubts with the merger and lack of access to my mobile app."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c0e810b26ea4960bc3a283292464cef
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{"chroma:document": "I have been a customer since before it was PNC, since 1988, since it was National City. When it switch to PNC Worse bank ever. I am just a person working to live and pay my bills. PNC is overdraft happy. Even when you make a deposit to your account so you don't get an overdraft charge they still charge you that $36.00. I made a deposit on March 15th because I knew a bill I paid was coming out. The deposit was well over the $ amount coming out. I get a notice on March 16th PNC charged me that $36.00 overdraft. When I called I was told that the deposit didn't make it in time. REALLY, why. This is the worst bank ever when you are one of the little people trying to make it. $36.00 may seem like a small amount, but to some it might be loss of keeping their electric on, or their gas. When you live paycheck to paycheck it is a lot. PNC has no compassion for the little person."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 12cd69849ac84fe6b20d498a80e58f00
encoding: FLOAT32
metadata:
{"chroma:document": "Screw over the little guy! Definitely taking my complaint to the Better Business Bureau\u2026 My account is always full.. even during the peak of Covid \u2026 I didn\u2019t meet the requirement once! And I had the account for years! You want to know why? I was in the hospital for a month and a half. Finally getting back on my feet my account was hit hard because of not getting a paycheck. Now I\u2019m back to work and will be getting a Disability in and regular check again And they wouldn\u2019t waive the fee. It\u2019s like damn with all the ** going on in the world. I can\u2019t get a break? I can understand if my ** was consistently low, but this was a one time thing! Definitely looking elsewhere!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea3adced5bfc42c0b8cf5e4b1eb51101
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{"chroma:document": "Our company has been with them since they purchased BBVA. We had just upgraded to an LLC and had to get all new account #s and checks, which took months instead of days. Then they were purchased by PNC and we had to again buy all new checks and once again it took months to be able to ACH or EFT funds to our vendors. Then we discovered all of the additional fees PNC charges that were previously free so we decided to shop around. We ended up changing banks, and now I'm trying to close all of our business accounts and it's like they are holding our money hostage. I have to make a special trip into the bank every time because when I call, it is just dead silence after the initial automatic place you on hold. Nobody has ever answered the phone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 774460fc753a466aa264ee84ca6b46f4
encoding: FLOAT32
metadata:
{"chroma:document": "I have been trying to transition from BBVA for the last almost 9 months. The interface is not user-friendly and sadly so are most of the employees. There is a form of arrogance and rude ways of conducting business that I have noted in most of the customer service representatives. I wish they would modify the system to a more efficient platform. PNC lacks a lot of basic features other banking sites carry."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3952a65cd0ee4441801566db8d11eb5a
encoding: FLOAT32
metadata:
{"chroma:document": "I was working with Brandy **. Not only is their process extremely slow but the appraisal process makes no sense. We have a newer home for which sales are over 800k, yet we got appraised low. My first mortgage appraisal came in much higher. PNC does this so they can charge you an extra interest rate. It is in no way representative of the actual home value based on actual comparables. They did not work with me on the appeal process and it was a complete turnoff. Do not do business with PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ab2ee2bacc84f419719876b24b2f8d4
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{"chroma:document": "Worst bank EVER! STAY AWAY FROM PNC! PNC put a hold on my debit card for \"investigative potentially fraudulent use\". I would not have even known this if I hadn't tried to use my card. When I called customer service, I was transferred 6 different times and was on the phone over 2 hours! I was THEN informed of the hold. I spoke to Kim (the last representative I spoke to) and she lifted the hold and stated I shouldn't have any more issues but I would have to call the next morning to have a new debit card issued. I did that, as well as paid the $25 expedited fee. I received my card on Wednesday. I had to call PNC because instead of using my same pin number, they apparently changed it. However, the representative activated the card and told me to use it as credit until the pin number arrived in the mail. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23939c169dc94e80b650cd2ee9c65d07
encoding: FLOAT32
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{"chroma:document": "My parents have a second mortgage with PNC. Without any other prior notices (no letters, calls, emails, nothing) they received a notice of sheriff's sale of their home. The amount they want is triple the balance (about $93K versus $33K). PNC also did not contact the first lender. Calls to PNC to ask what/why, etc. were simply met with the repeatedly saying, \"Pay your bills.\" Will not even listen or speak civilly. They never sent any bills. Paying a lawyer to help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9997dde560b841f9b8482ce3fe8e8b3e
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with this company over 10 years and it's been nothing but a headache. I got a new debit card which I thought would close my old card. But that wasn't the case, so anyone with my old card is still able to charge my card. I spoke to a representative this morning. For some reason she could not cancel old debit card which makes no sense at all. I also paid $33 to have a company stop taking payments. This did no justice either. I woke up to numerous payments taken from my account! I have decided to close my account with this bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4e700ad1a79244819e8478def9801397
encoding: FLOAT32
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{"chroma:document": "I called customer service before depositing a check on my mobile app to make sure the funds would be available today Valentine\u2019s weekend. The young lady said, \"Yes it would be available.\" I deposited my check and the funds don\u2019t be available until 2/15/22. Now I\u2019m screwed. I would not would not would not recommend this bank to an enemy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ace332ddfb8e45978c4e6f97e2158bbe
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metadata:
{"chroma:document": "I have had a personal and a business checking and saving accounts with PNC Bank for over 20 years. Last month they decided to close all my accounts. When I asked why they were doing this, they said they had the right to close my accounts without any explanations. PNC Bank closed the debit cards within 5 days of the letter and the accounts within 30 days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 22dec3f53c6d488b9bc709d15f838066
encoding: FLOAT32
metadata:
{"chroma:document": "Very bad experience, twice told the wrong information & tried to charge me late fees for their mistake.. I'm in the process of moving my car loan to a more reputable company.. They disconnected me a number of times & would not call me back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6de11dfc27704153831a33f96691f391
encoding: FLOAT32
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{"chroma:document": "When my bank was bought out by PNC I wanted to give them a chance. I thought one bank is as good as another and it will be less hassle if all my accounts stay the same and just transfer over- WRONG! PNC started their merger off by making customers wait at least an hour to speak with a person. Then, if I had any questions about my mortgage I was referred to the customer service number and told they could not see anything related to my mortgage on their computers, even though my mortgage is serviced through PNC!? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f69156557434060992457eac00c12ba
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metadata:
{"chroma:document": "Small business owners stay away from this bank. They will never help you when you need their help. They throw you under the bus just like they did to me. I have been their customer for two years. In 2020, I made 805,000.00 and I used PNC as my only bank. I was putting every pressure on my employees to have them open a PNC account for a Smooth and faster payments. In 2021, my made $ 1 million. And I was a very loyal customer of PNC. When I asked them for a credit card list raise they made me feel like I am a thief. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9c892b5e935b42b5ac09a08da1a6b2bf
encoding: FLOAT32
metadata:
{"chroma:document": "PNC has the worst customer service. Representatives are clueless, they don't care and they don't solve issues. Most of all they are Rude! It may be in my best interest to not bank with them due to poor service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9cdcfc981c7d4e5abccc8b0c0cfc3b4e
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metadata:
{"chroma:document": "Definitely the worst bank I've had. And I've banked with Huntington and US bank. Maybe if they invested some money in their network, customer service, and improving branch locations it would be better. They consistently take as long as possible to process incoming and outgoing transactions. You literally have to go back to keeping a paper bank ledger if you make a lot of payments, purchases, or if you have incoming funds often from anything like eBay or PayPal. They take forever to process refunds. Here lately I keep noticing that my veterans benefits payment on the first is showing up later and later. Other banks are nice enough to release funds as soon as they see them on the network. Not a greedy bank like PNC though, that's how they make loans in the fractional reserve banking system."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 79bfc551b1ad4482afe96c3c3c320e76
encoding: FLOAT32
metadata:
{"chroma:document": "My credit card account with BBVA was acquired by PNC several months ago. They apparently didn't move my info over correctly, because I could no longer log in using their mobile app that replaced BBVA's. After numerous phone calls and countless hours on hold, the issues are still unresolved. Couple that with a conversation with John in C/C trying to get late fees reversed, where he was downright combative and rude, and I'll be paying off that account and closing it as soon as they get done *snail mailing* me a password."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7db84370fb3b490aa2e34e4aec998630
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is the ABSOLUTE WORST. I have a car loan thru this company & wish I would have chosen another option. The website is not user friendly & looks like it was designed in 1995, the customer service agents either hang up on you, or keep rerouting to other departments because they 'can't see that information on my screen'. I set up automatic payments & suddenly that automatic payment magically ended & now I'm late on a payment. Then I call to make payment immediately & then get an email the next day that I owe the payment still. I call customer service, tell them I can see the payment has processed thru my other account with Bank of America (who I love), yet they can't see that on their PNC screen. What the ** people, get it together! I can't wait to sell my car so that I never have to deal with this company again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b259c234b1cc404e9ff8c4c2518912a8
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{"chroma:document": "This is THE WORST bank EVER! For the second month in a row my card has been in the negative by $300. When I called to ask how my card is $300 negative when I have not made any purchases they went on to explain to me that the IVR system told me I had money that I indeed did not have and they let the charge go through due to overdraft protection. When I asked them to cancel the overdraft protection they told me it's not a good idea because if I ever make a purchase and it gets denied they will then charge you 40$. MAKES NO SENSE!!! DO NOT BANK WITH THESE IDIOTS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bf20fd42678942dc90b848307571149e
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{"chroma:document": "PNC bought BBVA and the service has not been the same. Today I went in to cash a small rebate check at my local bank and after I gave them my drivers license I was told I needed to provide 2 forms of ID's to cash the check. I was told that is PNC bank policy. I called customer service and was told the same thing. The government wants everyone to be able to vote without any ID but PNC requires 2 ID's to cash a check, at my own bank. I still can't believe this! Ridiculous!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a39634ea5b334fa6b243a8acb5d2c0fa
encoding: FLOAT32
metadata:
{"chroma:document": "This is the worst customer service experience I have ever had. Hold times over 40 min, was hung up on every single call. This Bank makes it impossible for you to cancel accounts and access your money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8cd66b55b5764c649f57b447f4a322b4
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{"chroma:document": "I have been dealing with PNC over 10 years and have not had a problem until recently. The IRS sent a letter to the bank for garnishment and money was removed from my account on the following day along with a $100 fee with 0 notice. I have tried to calling several times and waited over a hour to talk to someone because the garnishment was paid in full before letter was sent and should have never been removed from my account. I am highly disappointed as if this would have happened 2 years ago I would have talked to someone immediately when I called in."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a25e0f9d8fd94feaafd1501072f0e99d
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metadata:
{"chroma:document": "This bank gets 1 star because I have to select at least one to give a review.. Worst bank I have ever had the displeasure of being with. Have been with Bbva for 15 years and will now be closing both accounts with Pnc. Horrible online app, worst customer service. Idiot fraud detection. Even my pnc banker recommended I switch to Bank of America. The old bbva employees can't stand pnc either. Don't go with this bank, you'll regret it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1ab5eaab80f640d0882d13d76d19426b
encoding: FLOAT32
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{"chroma:document": "I had a BBVA Visa for years, with no issues. They were recently bought out by PNC Bank and the transition has been agonizing. Now I have my first reported fraudulent charge on this account, and reporting it has been a nightmare. I was charged $109.00, though I ordered nothing and received nothing in terms of goods/services. Vendor submitted charge TWICE, and PNC has allowed the second charge to stick. They claim it's a \"disputed charge\" and must \"investigate\". God only knows how long this will take. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 216d8eb4d036408d838bf6abe58a8561
encoding: FLOAT32
metadata:
{"chroma:document": "PNC recently acquired BBVA and the transition has been painful. Had to change our account numbers to PNCs, which meant notifying all the autopay and auto receive institutions of the changes. Trying to get questions answered requires waiting on the phone from 30 - 60 minutes every single time, if you have the time and patience! Even if you get connected you then get transferred which then requires another wait. Overall Pathetic Customer Service. Tried going to a local branch but the lobby was closed until further notice. Naturally the drive thru had a long line. ACH deposits are processed really slowly, several days. Never had problems like this with BBVA and its antecedents over the past 37 years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b7cc8b7f1fcb4334a785ac27afbc3e05
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{"chroma:document": "I was one of the unfortunate victims forced to deal with this institution after they absorbed BBVA. I used my BBVA rewards card for all monthly purchases and paid it off at the end of the month, I tried to do the same with my PNC card. However, PNC fraud protection would allow a transaction (say groceries) one day and deny that same kind of transaction another. In the month and a half I used their card, they denied 6 transactions, 1 was an emergency. Thankfully I had my Capital One on me. I called to get this resolved and was hit with extremely rude and snide comments that led to no resolution. When I asked for a supervisor to take my call, the rep said he was a supervisor and wouldn't transfer me. I switched to my Capital One card and shredded my useless PNC card. I'm also changing my checking to a different bank. My advice would be to steer clear of PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 629aa3d7d09a42a79f5a0dcd1ca57e95
encoding: FLOAT32
metadata:
{"chroma:document": "I was a loyal, satisfied customer of BBVA in Texas. The acquisition by PNC was a total disaster...now the customer service is simply terrible. I have encountered countless mistakes by the bank and they really don't care. My advice...find another bank. Any bank would be better than PNC...truly a joke!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c6274609bfd3430e9fde10962b42f0de
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{"chroma:document": "PNC has been most egregious in handling the dissolution of a trust account after the death of my mother. They have frozen all accounts understandable but have deducted fees on a monthly basis without allowing us to trade or use the account. They have consistently procrastinated completing this small account for 11 months now. There is no excuse for the lack of inaction, lack of communications and depleting the account with absurd fees. Further they charge a hefty fee for legal expenses without even consulting or sharing an estimate. PNC should be investigated by the SEC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cbcedc20cad5491d85be60ad24239977
encoding: FLOAT32
metadata:
{"chroma:document": "This has to be the worst bank in banking when it comes to customer service!! I can deposit a mobile deposit into my credit Union and receive funds in 2 hours! And PNC can\u2019t even transfer from one PNC account to another with a check without holding it for 1 business day! The bank statements are hardly ever available! And I could go on and on, save yourself the headache and do not Bank here! If I didn\u2019t have 25 business account transferred when they bought out my original bank! I\u2019d shut them all down!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 60314999807d45f9b5a5f57810609256
encoding: FLOAT32
metadata:
{"chroma:document": "So they closed my bank account for $2. I never received a notice of them closed in my bank account consider not have an open savings account so they could have just took $2 out of, I have a direct deposit hit my account with PNC Bank because they close my bank account the day before my money still missing. I don't know where it's at. They said that it takes 15 days to send back to the sender. I would never use the service again. It was the worst experience and to this day no one can tell me where my money is."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eed25b5a6e5349aca12ab6b2a6f5bf6b
encoding: FLOAT32
metadata:
{"chroma:document": "I had a high yield account at PNC Bank for years until I decided to move my funds to my local bank and put a deposit on a property. Worst nightmare ever dealing with PNC. They do everything possible so that you don't take out a penny. Put my transfer on hold and when I tried to do a wire, well it's easier to win the Olympics."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: feb542f0527945fd8fa2583e3d6c05c9
encoding: FLOAT32
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{"chroma:document": "Took my father into the PNC Ridge Rd. Parma branch to withdraw Christmas money. When we got to the teller my father handed her [with dark hair and glasses] his debit card and driver's license. She asked if we had a withdraw slip filled out, my father said no. We went back to the desks in the bank and there were no withdraw slips, so we got back in line. This time the other girl [with light hair ] waited on us and was very helpful. After the withdraw we sat down and waited to be called into one of the offices [I had some online questions]. We were ignored for 15 mins, they never said a word to us and had no other customers, they hid in a back room. Today I am trying to talk my Dad into closing his accounts and moving over to Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 80c93c91f20948f2be5590499fc8a190
encoding: FLOAT32
metadata:
{"chroma:document": "I've had a great experience with PNC Bank so far! I have their prepaid card, and it's been fantastic for me. Great customer service, excellent card, I love the tap pay feature available, I've never had one issue when it comes to banking with PNC. I do look forward getting a checking account with them in the future. I do recommend the SmartAccess Card. It's the best prepaid card I have ever used. PNC Bank is wonderful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d624252d0e14377a664cba865e548d1
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give PNC's customer service 0 stars I would. I have been a member of PNC since they were national city. My account has been hacked several times in the past few days and their customer service is completely unreachable! I've tried using their call return service, waiting on hold, Connecting with the online chat, No one ever answers and yet they act like they're going to but the call wait time never goes down from 20 minutes. PNC really needs to get their act together."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ce612e05648642ebbbb7a32fc73e304b
encoding: FLOAT32
metadata:
{"chroma:document": "I get locked out of my business account at least once a month. I have to go into the bank to unlock it. I was unable to pay my rent on time on several occasions, because of this. I'm unable to do anything online. It is useless. DO NOT use this bank for business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c1fd5e1d7d484251ab20302c6ab9d9be
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metadata:
{"chroma:document": "I paid 3300, (a year's worth of car payments) ahead of time. Not three months later, the car was repossessed. The bank teller told me I could do this. Later, the loan department or the retail branch just stopped doing monthly payments and put it all towards principal. This is a predatory loan practice and has left me without a car. PNC has a clever way of shifting you around to different departments until you get fed up. Always demand to speak to a supervisor as soon as you get on the phone. User's recommendation: Use a different company for banking and loans."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 97a76a708ac0482e80315abb8387a375
encoding: FLOAT32
metadata:
{"chroma:document": "I closed all my PNC accounts a month ago. Now I get a notification my account (closed) has a banking fee and is overdrafted. When I closed my accounts, I received all the correct paperwork that confirmed the closure, the check with my current final balance, and a final statement that showed a $0.00 balance. I made sure I had all proper proof of closure. NOW they're showing me there was ONE PENNY left in the account that kept it open, so they charged me a fee for not having the minimum $500 balance. I called and got it resolved easily, but they claimed they didn't know why there was one penny left. If you ask me, it was done on purpose so they could try and collect fees. I'm pretty sure that's illegal. There was absolutely no reason for my accounts to have been opened with one penny left when I closed all of them properly. PNC is absolutely criminal, even after you leave them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c126335654584c95807f4e5f1febace5
encoding: FLOAT32
metadata:
{"chroma:document": "Hello, I am a business customer. I'm trying to reach someone that can help me resolve a negligent issue. As a valued PNC customer, I trust my finances with your institution. It saddens me that I have been reaching out for almost 2 months for you guys to stop am 7,800 international wire fraud on my BUSINESS ACCOUNT. I have been extremely patient while being assured that everything will be taken care of in timely fashion. I had my wire recalled immediately, before the intermediate bank ever released the funds. So I feel like your wire department mishandled this business wire fraud investigation. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 031157cac4054b7a9393c2a927e3dc63
encoding: FLOAT32
metadata:
{"chroma:document": "I used PNC bank for my mortgage. They charged the highest fees possible and referred me to their closing company. There were so many people involved that we had to keep sending the same information over again many times. I closed on my house with their company and 2 months later I do not have deed. I cannot pay my taxes because the property is still in the old owner's name. I have spent days emailing and making phone calls and they just keep passing it along to the next person. I think PNC could save a lot on payroll and have happier customers if they would get rid of some of their lower management staff. The clerks at the bottom are the only ones working."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f7ea6c61d319402590dc3fb3fb6a8435
encoding: FLOAT32
metadata:
{"chroma:document": "Credit card with reward points. They only give $1 for every 500 points. Pathetic. No card with this type reward will attract any person. Cards all over the USA have many benefits much much better than PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c11ea5b3974149db870d0fc81d464e85
encoding: FLOAT32
metadata:
{"chroma:document": "I am to my wits end with this bank! I had a Simple account for the longest time which was acquired by BBVA, and I stopped having direct deposit due to not being happy with this change and fraud which happened prior and still never got resolved. Never agreed to BBVA handing over my information as the switch yet again was acquired by PNC Bank. My account was not even being used and no fees were happening until the day I got the letter from PNC about them closing my account with a negative balance of $91.35. What? Letter came from \"Branden\", their Recovery Specialist. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 600f187829204fd596b6b5c52955e2ca
encoding: FLOAT32
metadata:
{"chroma:document": "Banked with BBVA compass since I opened my business in 2005. Had no problems. They switched to PNC. Problems begin. I call to try to find out how to fix it. They say I have to come in. I go in and wait FOREVER to speak to the one teller. There are workers standing around, moving around, but not tending to customers. Took so long I couldn't complete my task. Waited two weeks, picked a diff time and went again. This time no one in line. There are two tellers. Female says, \"he will be with you in a minute\". I ask which booth he works from. She repeats, \"he will be with you in a minute.\" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c21b16af77e54a03b1e5ac1846a55a8c
encoding: FLOAT32
metadata:
{"chroma:document": "I was unhappy with BBVA so I closed my account on August 6th 2021. Somehow PNC got my closed account in their November 2021 merger. PNC decided to charge my closed account with a $3 fee. And since it was closed and had a zero balance it went negative. So they charged me $81 in fee and overdraft fee on a closed account. They want $81 from me. I never had a PNC account. They are attempting to extort $81 from an account I had already closed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2229ed282d7647cd81d5835d8a7baccd
encoding: FLOAT32
metadata:
{"chroma:document": "We made it to 4 days before our closing date to find out Underwriting dropped the ball and was dishonest. And several new applications were filed (without our authorization). To be told our application was cancelled and were not notified of this and would not have known if I had not been calling. If you want to waste time and money then PNC is great, I have been calling and emailing with no resolution and no one calls back when they say they will. So I guess they think we are just going to be out all this money and time. Even the managers have a problem with doing their job, no wonder no one who knows how to do their job have I seen."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b2591a2e1f874f869d694486505fd6ab
encoding: FLOAT32
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{"chroma:document": "Swept from BBVA to PNC Investments. If you ever hear that is going to happen to you, cash in your accounts BEFORE it happens. No customer service. Clutter sent to your email with no unsubscribe. Calls to customer service not helpful. Told to contact Investment Representative. Catch is that there is no way to speak to your investment representative - just the same phone tree that takes 10 minutes to climb, and STILL unable to contact anyone but an inexperienced, unhelpful customer service rep. No email anywhere. Apparently if you are on Twitter, you can message them?!?!? Decided to close account. They can't even do that - I have to go to Prudential to do that. 26 minutes to be told I'll have to pay over $800 to close my account now. So sorry I ever made this investment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5d68d575946847049fb545cb7527e2ef
encoding: FLOAT32
metadata:
{"chroma:document": "BBVA switched to PNC. We enjoyed BBVA but, have had nothing but poor service from these people. Yesterday we went to the PNC on Bayou Blvd in Pensacola Florida to try and close our account we had to pay for an oops which we did but we're told that we couldn't close the account in the same day. So we came to the one on Hwy 29 in Pensacola Florida and have been waiting over an hour just to get the account closed. If you want a bank in Pensacola Florida that cares about their clients go to Harvester's Federal Credit Union not only are they fast but helpful and friendly as well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dc4cc9045eec49158592102473e5486f
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give 0 stars or negative stars I would. I applied for a HELOC in July. In every step of the process the loan officer assigned to me was unresponsive. Finally we were approved while I was out of the country. I received an email that said I had 48 hours to respond or they would close the application. I waited 4 months for them but I only got 2 days. This bank is terrible, annoying and not responsive. I hope this review with help others make a better decision. Stay away from this incompetent horrible bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8c12197b2afa413697211428d63021fa
encoding: FLOAT32
metadata:
{"chroma:document": "As a BBVA customer, I was forced to become a PNC Bank customer after they took over. I can honestly say that PNC is by far the absolute WORST bank I have ever had the displeasure of dealing with, and I have done business with a lot of banks in my lifetime, as well as worked for a few. Not only do the employees of PNC simply not give a crap, but PNC also seems to have some of the worst systems I have ever seen as well. Going from BBVA to this nightmare bank has been an awful experience. FYI...don't use the debit card lock feature if you might possibly want to unlock the card at night during one of their weekly system updates. Not only does the lock/unlock option disappear for 2-3 hours during these system updates (PNC confirmed this has been a long-known issue by them), leaving you unable to use your debit card if it was locked prior to the update beginning, they also conveniently don't offer any sort of customer support during the overnight hours either."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a54230162670464f8ec9006be4a7ee11
encoding: FLOAT32
metadata:
{"chroma:document": "I've banked with PNC for most of my life, in the last 37 years they have had my personal and business banking. In recent years our local PNC office has turned into a training ground for new employees, as of recently they announced they will be closing our local branch with no regards to the community that has supported them for many years. If you can do it online you are in luck. If you have to call in and the rep can't help you you are told you will received a call back with in 48 hours, good luck with that. Today I received a call back after 2 weeks, I told the rep, \"Thanks but I have already remedied the problem,\" I'm in the process of closing my last account that I have with them. January 1, 2022 I will start the year with a new Bank. Their customer service is non existent in the office, on the phone or online. My recommendation is bank some place else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e3980d5081a4da7aab27f393e02ca4b
encoding: FLOAT32
metadata:
{"chroma:document": "I was a very happy Simple customer, until they sold out to BBVA. BBVA sucked, but their app was at least usable. PNC has a crap app and is basically unreachable by phone. I'd be surprised if the organization exists in 5 years. DO NOT CONSIDER BANKING WITH PNC!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f6cb4fe572904eea876d2c6069379814
encoding: FLOAT32
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{"chroma:document": "Update don 7/26/2022: PNC bank claimed to have not received our May mortgage payment. No changes had been made to our account information and there were no issues with any other payments. They charged us late fees and continually sent letters in the mail that we did not pay. We provided proof of payment, statements, and even had a conference call with our bank and PNC to prove that the funds had left our account and were not returned. After over 2 months of calls, emails, etc. they FINALLY found the error and they were 100% at fault for losing our money. The reasoning she gave didn't even make sense. I truly think they were trying to scam us out of another mortgage payment. Also they refuse to make up for the HOURS that I spent on this issue that was their fault. They said \"Oops\" and \"Sorry there is nothing we can do for you.\" Unbelievable. STEER CLEAR! THIS BANK IS TRASH!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e4a1c08fab5144e19cd66dfd0ad80253
encoding: FLOAT32
metadata:
{"chroma:document": "WARNING!!! DO NOT BANK WITH PNC!!! YOU'VE BEEN WARNED. PNC and BBVA are absolutely horrendous banks to deal with. They made a (an admitted) MISTAKE and froze my bank accounts. After 2 months of nearly daily emails and international phone calls, they are yet to unfreeze my accounts. They have no explanation and simply keep leading me on to think it will happen tomorrow or next week. I've had no access to my money for 2 months but luckily I also bank with another (much better) bank so I'm able to survive."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 794d48b4e60640ccb1d2d81308bbb1c7
encoding: FLOAT32
metadata:
{"chroma:document": "I am a previous BBVA customer until I was forced to PNC bank without any notice. Had to order new checks at my expense. First check I write, for rent, they denied payment because they don't have my signature on file. You think someone could notify me there would be a problem ahead of time, but no, they just deny my rent. So now I have to pay late charges to my landlord & the fees his bank is charging for a bounced check!! It's a nightmare! Customer service is awful!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c771c8030bc4d24b6ea7b96bc579ff7
encoding: FLOAT32
metadata:
{"chroma:document": "Worst customer service ever! Unfortunately, the bank we were banking with, BBVA Compass, was recently purchased by PNC. I am in week four and counting of trying to get our business accounts settled, merchant services, and direct deposit set up and our accounts are still not fully functional. Worst of all, you can expect to wait in queue for up to 5 hours per day! It took me 3 days of daily calls last week to get an operator to pick up the line and then he transferred me to another department that never picked up the phone. Yesterday was the first time I spoke with a person in the Treasury department and they still have not resolved my password issue. They tell me I may need to wait up to 48 hours to get it resolved!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fdfbb65fd9314ea4827840492048d76b
encoding: FLOAT32
metadata:
{"chroma:document": "I am a pervious BBVA Customer. They did a horrible job at changing us over to PNC. I have been unable to receive any assistance to get logged in online to be able to pay my loan. Any time I'm finally able to get through they transfer me to someone who it never connects to. DO NOT BANK WITH PNC. THIS PLACE IS A JOKE! I will be refinancing with a different bank as soon as possible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 06ffa242043e46ca83229f6374a2414d
encoding: FLOAT32
metadata:
{"chroma:document": "I was a BBVA customer, who became a PNC customer through PNC\u2019s acquisition of BBVA. After acquisition, I was charged a fee for checks that was not applicable at BBVA\u2014I needed the voided PNC checks to document the account number change for payees. When I called to address the issue, the representative hung up on me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a6a25cdda8cc436f9b914959de09ebdb
encoding: FLOAT32
metadata:
{"chroma:document": "Terrible bank. I am a new customer who came over from BBVA. I had trouble getting my old bank statements. I've had trouble reporting fraud. They decline my payment without cause. Low daily spending limit. I can\u2019t even pay my rent with $1,000. I had to physically go into the bank to get a cashier's check?!?! That is so ghetto! Then they only had 2 tellers and one of them was working the drive thru and the counter!!! Like what??? Just terrible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 736a3b0f4c994943bb989b598ece91bc
encoding: FLOAT32
metadata:
{"chroma:document": "I am a previous BBVA customer. I cannot log in to my account, so I phoned the new PNC. Horrible service & waited on hold forever. Finally spoke with to branch. PNC demanded that I come in. They further demanded I make appointment. The att"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1797443a24c6433eaebdf41b221a2bb5
encoding: FLOAT32
metadata:
{"chroma:document": "Former BBVA business and personal customer. My debit cards got flagged for fraud. I went to my local branch that was formerly BBVA. They could not get the cards activated and sent me to a branch that could re-make the cards on site. I arrived there, waited 30 minutes whole 2 of the tellers chatted and flirted with customers only to find out that their machine was broke. The young lady who told me that demonstrated that she could care less if I was customer. I have now been at another branch for the same thing waiting for 20 minutes because no one said that I needed an appointment to get this done. Hearing the other situations that people are having this merger has been just short of a disaster! I will be taking my business elsewhere. No one has time to waste these days and to be without debit cards for over 3 weeks is ridiculous!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 556b37eead814ba48b3c85d1cec7e049
encoding: FLOAT32
metadata:
{"chroma:document": "I didn\u2019t have a choice but to switch to PNC after buying out BBVA. This has been the MOST miserable experience I\u2019ve had in my life! I never received a debit card to be able to access my account. I called customer service to receive one and my account was listed as inactive for some unknown reason. I have to wait 2 days and call them again, so I can request it again. I tried to set up the PNC account with my wells fargo account to transfer money over to my PNC account from my Wells Fargo account (the way I did with BBVA), but it was giving me an error message that it wasn\u2019t approved for bank to bank transfers. I was told by customer service to instead use Zelle (1 account under my email, 1 account under my phone number). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 253ced11bce8418fbfa646de8cb3fcd5
encoding: FLOAT32
metadata:
{"chroma:document": "This has been one of the worst customer experiences I have ever encountered. They don't have a consultants. They have one of the worst voice response systems a complete and utter failure. I have never experienced anything quite this bad. They are an embarrassment. If I can I will switch my mortgage."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 41ad571937064f219613edc592705887
encoding: FLOAT32
metadata:
{"chroma:document": "After 30 months of a spotless record as a 501c3, humanitarian non-profit account, what I encountered was shocking in the coldness of its heart. This bank is staffed with empty suits, with dollar signs for brains. To be fair, the personnel at the Audubon, Pa. branch are lovely people. They've greeted me with affection every time. This includes Tulsi, Tom and Branch Manager, Kayla."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ecfac4c251c4e5b874e93d58944f5f8
encoding: FLOAT32
metadata:
{"chroma:document": "Firstly, as a former trainer in two different calls centers for two different banks, I can tell you that after chatting but talking to a variety of PNC employees, they are very poorly trained, lack confidence in the \"answers\" to questions I posed and have very, very poor listening skills. Usually, you can state \"some\" but in my experiences thus far as I am a former BBVA customer, I can correctly say all I have had the aggravating experiences in dealing with. So readers keep this in mind when choosing a bank. Banks are basically the same (online only banks excluded). The only difference between banks like PNC and its competitors is CUSTOMER SERVICE and PNC just doesn't offer any that will make you feel any better when you disconnect than when you started. In fact you will probably find yourself infuriated."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 18045de512814f34b79d161803c92f8c
encoding: FLOAT32
metadata:
{"chroma:document": "PNC randomly closed my account without notification or a mail to my address. They decided to close my account near the end of the month and I won't get my check until a week after the new month. I am going to be late on several of my bills. This screw-up is on your end - thank you. Absolute DISASTER!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 826213c601d846d094a563b56ed54512
encoding: FLOAT32
metadata:
{"chroma:document": "I was a BBVA customer and really liked banking with them. So much so that I moved a business account to them. Then, PNC came along and the trouble began. Pre-conversion, PNC almost over-communicated to the point where the pile of letters and notices are three inches thick. I had a feeling things might be dicey when they announced that Quicken users would need a special customer ID and PIN, which would be mailed after conversion."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4edea4fa6f4f441b956a143e50219bc0
encoding: FLOAT32
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{"chroma:document": "I\u2019ve been with BBVA for 20 years. I was sad to hear they were being taken over but tried to be patient, flexible and open during the process. Immediately it was a disaster. My accounts were inaccessible for a week. Once I received my new debit card and activated it, it worked for 24 hours before suddenly stopping, despite funds being in my account. After scouring their website, I saw no reason. There were no alerts, messages, or trouble shooting solutions. I finally found the chat box, and waited 30 minutes between responses (For over an hour and a half) with an agent who informed me that my card was locked due to \u201csuspicious charges,\u201d that seemed irregular and had been flagged by the fraud department, the agent suggested maybe I had traveled and \u201cforgotten to tell them.\u201d "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ad2ffc4c82748d3bd843eea28f0591f
encoding: FLOAT32
metadata:
{"chroma:document": "Have been a small business customer for 2 years. Repeated problems with accessing online system. When phoning customer service, either 1) business number answered by personal banking, I am transferred and disconnected; 2) telephone robot indicates there is a 20 minute wait, can call me back, no callback. Have requested to speak to supervisors. Never connected. I phoned the corp offices, received a callback, was promised a tech person would contact me. Never happened."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 90046f5c241e443480aa1d240ae80c2d
encoding: FLOAT32
metadata:
{"chroma:document": "Absolute DISASTER!!! Sooo disappointed in PNC (and BBVA for doing this)... VERY irresponsible. Three weeks in and I still have no online access to my account, after numerous calls, online messaging AND two trips to my local branch. PNC (and BBVA) should be ASHAMED."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 17caf89477474a83bbedfb80d7060a03
encoding: FLOAT32
metadata:
{"chroma:document": "I was with BBVA for 6 years, that\u2019s a pretty big deal considering the other options out there. I was selling a car online and the guy gives me a certified check which I deposit into my account. This was during the merger. Well it just so happens the check was no good and they froze my accounts while they \u201cinvestigated\u201d which I totally understood. Well after weeks of no communication and me sending the conversation between me and the guy, and the information to contact him, they call me and said they\u2019re sending me a check from each of my accounts and ENDING the relationship like I was the criminal. I asked for an explanation and she said she didn\u2019t have any other information for me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bce150ccb88b44b9a6a6261d7600e416
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible service. I\u2019ve been going to Pansy for 20 years I have a few accounts. I had all forms of ID except for my photo ID and I was asked if I know Vincent? Oh if I know him he\u2019ll help me is that it? He would not cash a check for me. He told me he knows who I am and has seen me in the store before but it didn\u2019t matter and that he was not going to help me. I\u2019m thinking about taking my bank out of PNC and going somewhere else because that\u2019s completely unacceptable. Oh but if I\u2019m friends with him I think that would be OK. He would probably help me then."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bba47704e25d4e00ad7f6253c788ae27
encoding: FLOAT32
metadata:
{"chroma:document": "Run away from this company as fast as you can, they locked my accounts after the merger with BBVA and now I don\u2019t have an account I can use. Don\u2019t do business with them, bad company. Their phone system auto hangs up, customer service is rude. And the people at the branches can\u2019t help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b7ee3700a2243e48cbfea068aae0d0e
encoding: FLOAT32
metadata:
{"chroma:document": "Has anyone else become an involuntary customer of PNC Bank when they bought out BBVA/Compass Bank? If so, I sincerely hope that you do not EVER need to contact their customer service department! Not only did they provide me with one of the worst customer service experiences of my life, but they apparently do not have a mechanism in place to file a complaint! Two different reps told that they were going to file a complaint \u201con (my) behalf\u201d, and that someone should call me within 2-3 business days. That was last 8 days ago. Still no call. When I directly asked the 2nd rep how I could file my OWN complaint on my OWN behalf, she literally told me to go complain on Twitter! TWITTER?!?! Really?? Yes, really."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5933f376d8684f5b8efc0a887a3b468f
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019m a customer from BBVA that has now become PNC. I went to my mobile app to pay on one of my accounts, the account was not in my drop down box. I called customer service. No help at all. I was told there was a hold on my account. Then I was transferred to another person. Then I was told it was on hold because I missed a payment. Not so. I paid early before the switch to PNC. More research was done. It was in fact true that I paid early. The next thing I was told is that I put a hold on my own account. Not true! They PNC put a hold on my account during the switch which I\u2019m told I have to correct this useless bank's mistake. So I would not recommend using this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e47ad8f8bef84890b96c5036f3a2d9f4
encoding: FLOAT32
metadata:
{"chroma:document": "We are a small biz that has been through the acquisition of BBVA.. the vendor Payables via bill.com is 100% horrible! You must create a bill then approve the same damn bill you just created to eventually PAY the bill! You need a finance degree to follow how busy the online app.. horrible User Friendly experience. We have 6 accounts with this bank and will be moving to Cap One immediately. What a terrible experience. Fyi.. the local branch employees just smile and say they don't know what the hell is going on.. very poorly trained. Too bad. Nice folks at BBVA.. RUN NOW QUICKLY!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3eea4a9dd46f48a7be7a1d88d23f2af3
encoding: FLOAT32
metadata:
{"chroma:document": "I moved my business accounts to BBVA about 3 months ago. The process was smooth as butter and any issues that needed resolved were minor and the bank manager had authority to fix them all. PNC buyout hit and it took me 4 DAYS to get ahold of anyone at PNC customer service to get access to my online accounts after my BBVA login info didn't work like I promised it would. I called the branch and they tried so hard to help but their own system wasn't functioning either so there was nothing they could do. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 70f008d2fa5745e49ceb1c4959a8d941
encoding: FLOAT32
metadata:
{"chroma:document": "Incompetent! How in the world can you buy out a bank, have many many months to roll out the online banking ( as if online banking is brand new and never been done before) and now can't see all of your accounts? I spent an hour driving to formally BBVA, since the online help and live customer service from PNC could not do a darn thing. I then spent 2.5 hours in the bank trying to rectify PNC debacle."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f1d15d0163f6406cb82b49e6f0a758ae
encoding: FLOAT32
metadata:
{"chroma:document": "I reported to PNC how their branch manager discriminated against me, as I was questioned for pulling out thousands of dollars from my business bank account, so that I could purchase construction material and pay the laborers on my apartment construction site. In the drive-through line I was literally interrogated before an audience of 3 other PNC Bank representatives. The event was humiliating, as they, the bank manager pause their business as usual to interrogate me. All of my transactions were real estate and construction related, yet PNC racially profiled me as if I was some type of drug dealer. In the end they closed my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bfbefe9abf294e2eab4fe270a15a23be
encoding: FLOAT32
metadata:
{"chroma:document": "My wife and I went to open up an account we could monitor to help her daughter. Our 1st visit to the bank the staff was unfriendly and we were told to text to be helped. 30 minutes later we left. AVOID."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 578e1249c83f44feb44b34ae49213fd6
encoding: FLOAT32
metadata:
{"chroma:document": "This is a completely incompetent company. Bbva to PNC buyout. This company is ignorant, I have a business account with debit card, so they create an account but don\u2019t issue debit card. So they take your money but don\u2019t allow you a method of getting to it via DEBIT CARD. Customer service are lots of completely incompetent people. Many told me card was printed and sent others tell me it needs to be set up. WTF. I will get it resolved, but will pull my money out to another bank. I highly recommend you all do the same."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7bec232c7fba4095b11b323cf49a5316
encoding: FLOAT32
metadata:
{"chroma:document": "I was a previous BBVA/Compass customer and after they were bought out by PNC I have had issues. I could not ever access my accounts online. After my complaint was escalated, I finally received a call. After troubleshooting I was told I would never have online access and I would have to conduct all of my business at a branch office. The representative acted like it was completely normal to not have online access to your accounts. I find it hard to believe I would be told this in 2021 when a great majority of business is conducted online. Needless to say, this bank has lost my business. It angers me because I had my BBVA/Compass account for over 20 years and I never would have elected to have to do any business that has conducted themselves like PNC Bank has done."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7eec825cee7b49e7af48a26da506e613
encoding: FLOAT32
metadata:
{"chroma:document": "Danger day? Low cash mode? Biometrics? Money bar? Scheduled out? Spend free? \"Pending\" internal cash transfer status? I mean, PNC is a complete control freak! It takes an hour and a half to sorta' figure out what the hell your real balance is for Pete's sake. And is there a fee I must pay for the privilege of having my money in your bank and the honor of the multiple cumbersome and convoluted so-called \"tools\" I must use to simply pull up my accounts? I've zeroed out my balance and won't be dealing with this complex set of PNC online crap. Buh bye."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 54afe640bf504bbc843ca12251219be7
encoding: FLOAT32
metadata:
{"chroma:document": "After they made the switch to PNC is when I started having issues. The day after I got my new account someone withdrew $8000. The Manager of the El Paso branch on Stanton was absolutely no help and a complete jerk to me. He blatantly ignored me when I needed help. Finally got help through calling and filed a fraud claim. After it was all fixed I immediately withdrew my money and closed my accounts. NEVER BANK WITH PNC!!!"}


