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I have appreciated having this credit card. The service has been very useful. I find your web page to be a bit awkward from time to time -- the dropdown menus are very sensitive. Now that I have proved to be a reliable customer, I appreciate a larger line of credit but I would even more appreciate a lower interest rate. I will be shopping around soon.


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I have always been given prompt, professional, knowledgeable service from Merrick. They are courteous, patient and friendly and will do their best to resolve any issues immediately. They do what they say, when they say and follow up to make sure if customer satisfaction. I would recommend them to anyone.


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I am very please with the credit card company. Everyone is very helpful and professional. Great card as well. The only thing I wish the limit on the card would be higher. Other than that perfect all around. :)


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My experience with Merrick Bank online is a very good one. It is so easy to understand the layout, and maneuvering through each section is such a breeze. Also, maintaining your payments on time, has its rewards.


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Merrick Bank helped me get back on my feet! After my divorce, I struggled because I had no credit in my name. Merrick bank approved me for a small amount, and over the years, after paying on time, I've been able to increase my credit limit and my credit score! They have been an important factor to my financial success!


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I joined Merrick Bank because they promised to double my available credit after 6 months of paying on time. They did as promised. They also have easy to read statements and on-line payment. I am happy with this credit card company.


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I made $500 payment from my checking account on 6/20/2017 that wasn't fully credited until 6/27 I was told for verification purposes. This hold seems unreasonable and will affect my likelihood of using this card in the future.


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Merrick has been wonderful on helping me rebuild my damaged credit, after my husband destroying it by making me and my 11 year old pretty much homeless. It's been a struggle. Without credit it's impossible to establish yourself to obtain anything. They monitor your account and quickly pick up on fraudulent activity. They notified me right away. All I can say is thank you for a second chance.


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Merrick Bank has been wonderful for myself and my wife. Given the opportunity to rebuild my credit, Merrick did exactly what they said they would do. The website is easy to use and I appreciate the opportunity to be trusted again. My wife has also opened an account.


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Merrick Bank has provided great incentives for making timely payments. I appreciate the double your limit program when I made 7 consecutive payments. Customer Service team answered any question. Very pleased with Merrick Bank!!!


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I use Merrick Credit Card for a lot of my purchases and have not had a single problem. If you need to contact the customer service department they have been helpful and friendly. I would recommend Merrick Credit Card to my friends and associates.


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Merrick Bank has been a good resource in establishing and building my credit. They are responsive and supportive to customer needs. I had not heard of them before, so I'm so glad I was given the opportunity to apply for their card, since it's been a great and dependable one to have!


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I don't like having to paying a service fee for A 2nd card or yearly service fee either with the high interest rates. Chase nor Capital One Charges me any service fees. That's why I paid the card off and stopped using it.


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I have not had to contact customer service but I am able to do everything through the app on my phone. The app is a great way for me to maintain everything and pay more statement on time every month. Thanks Merrick!


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I have been pleased with my Merrick Bank card thus far. I am not pleased that there was an initial set up fee, and now an annual fee. But other than those two factors I am pleased with the card. It provides for all of my consumer needs.


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Just finished my first year with Merrick Bank, have been re building my credit and Merrick was my start. After this first year my credit score has gone up and they have been a great help. Couldn't ask for a better service and excellent rates. I plan to keep them as my #1 credit and can tell my line will get stronger. Thank you Merrick Bank!!!


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I am so sorry I ever accepted a credit card from this bank. It does not matter how early you mail your payment. They will not process it until at least a week after it's due thereby allowing them to charge exorbitant fees. I hate this bank, I do not have a high balance and pay well within the 14 days of the due date but each payment I have sent has been processed after the due date. I use Chase bank for another account and never have any trouble. Payments are received and processed with a week. Even if they are mailed via USPS. Lesson Learned I'm closing my account with these gangsters ASAP! DO NOT USE MERRICK BANK.


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I don't use my card anymore because I was making the minimum due, but wasn't getting anywhere as far as my balance going down. I paid more this month, hoping it would help. Now, for next month, they want $70 minimum due rather than around $39. Last time I spoke with them, I talked with someone in India. They are impossible to understand and I don't have the time to waste trying to talk to them. I want to cancel my card without having to speak to someone. Had I known dealing with them would be such a problem, I would have avoided them like the plague.


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I was offered a credit card with this bank, only to find out the offer has ran out. I have never had a problem like this, why offer in the first place. This bank is full of crap and now I will never do business no matter how much they offer me to apply. Don't go for such a scam as this is!


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I'LL NEVER DO BUSINESSES WITH MERRICK AGAIN. I paid the full balance of $ 128 and mailed it on 6/1/17. It was due on 6/5/17 now they say the previous bal. was 174.77. They wait to cash the check so you'll be late. It's a scam. I cut that card to pieces.


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Merrick Bank notified me and asked me a few questions about my account and they advised me what to do and they closed that account and opened a new account with a new credit card without any charge to me and they even put back the money my account was charged before the account was closed. They also gave my account credit increases upon their review of my account. Also when my bank stopped a payment by error they didn't charge me a late fee or raise my interest fee. Their agents are very professional even when I'm locked out because my password didn't work. They walked me through the password change.


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I received a pre-screen for a Merrick credit card and did quick online approval and was approved. I received card in the mail and NEVER used card, and was sent 1st bill for $155!! Annual fee and some other fee that was deducted from credit limit. It is as though you are paying for a credit card! I did not pay it and contacted them to cancel card and that I hadn't used it and didn't want it. They did… and reported to credit bureau! Now, I have negative mark on my credit for card I never used. I owe them for accepting (which I won't ever pay) on my credit! Be careful when accepting this high interest!


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This place is a scam. How you gonna charge 100 to activate but then tell me I need to pay 15 just to speak with a representative. Then said rep tells you that the only way to make a payment is through my direct routing like gym memberships because you know there is no way to cancel a direct draw, but wanna be like "it's the bank's policy not ours" right...


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Made bad decisions with my credit in the past and tried to rebuild with other companies. Merrick Bank accepted my application and has been great. Easy online payment arrangements. Would definitely recommend.


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I am a new participant with Merrick Bank and I have been very satisfied with their explanations of their programs and expectations. I look forward to a long and satisfactory future with this institution.


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I have had a credit card with Merrick Bank for many years. Every time I have had conversation with their customer service people, they have all been knowledgeable, helpful and extremely polite. Merrick Bank does account review on a regular basis, which is very nice as that means I don't have to call and ask. Overall a great company with whom I am very pleased. Thank you!


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I guess I must be stupid. Every time I go to pay online I must forget to submit and wind up with a late fee. I write the payment on the bill but it doesn't go through. I WAS VERY CAREFUL THIS LAST TIME AND GOT A CONFIRMATION #.


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I feel secure with this card. Fair and kept their promises of credit limit increases. Card always works. Easy access on phone. (I have not tried anything online.) I wish the interest rate was lower. That is the only factor that keeps me from recommending Merrick to friends.


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Merrick Bank is great. With the monthly reminders, it is easy to pay your bill online. They also offer paperless billing. They give me plenty of notice when my bill is due so I avoid any late fees. I haven't had any issues with my account or card. It's awesome.


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I've only been a customer of Merrick for about a year now but have nothing but positive dealings with them! They have kept me quite informed of my account and every transaction has been seamless. Their mobile app works well without a bunch of extra frills and is quite easy to use! Highly recommend this establishment!


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Merrick Bank has been simply a great relationship for me as a credit card holder rebuilding my credit. I initially heard about Merrick and just applied on their website with quick easy application. And a rapid response to extend the new Visa card. The credit limit is light, and increases are periodic with no requirements from me. G payment processes, great customer service.


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I've never had any issues with the card or the company. I called once and my questions were answered. I only have one minor issue that customers were able to change the pin for the card to something that they could remember, rather than the one that was assigned.


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I use it to rent a car to go visit my son in college. I love this card. I love when I get an increase it comes in right on time. This card is what I needed. A major credit card. Thank you so much for giving me this opportunity.


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Your service representatives are always friendly and treat me more like a friend than a customer. It's always a pleasure to talk to them. Thank you for making me feel like a valued customer instead of a number.


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I have been working on reestablishing my credit after years dealing with IRS tax liens and a derogatory credit history. I was offered a Merrick Visa credit card with a higher limit than what I have received from other credit card companies. Of course it has a high-interest rate but is comparable to others considering my existing credit score. I did some reviews online and chose to accept the credit card based on the fact that there were no annual fees, the higher credit limit offered and the opportunity to have my credit limit increased substantially in 6 months. I have not received my card yet but look forward to a positive experience and I will update my review as time passes.


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I have no complaints about Merrick Bank outside of their rates being a little too high for on time paying customers such as myself. It would be nice if they provided a rate decrease when they provide credit increases.


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Was a fair card company, if you pay your bill they will even give you promotions. Its a great card for someone rebuilding their credit. Paying over the phone was an easy process if you are like me and not a fan of paying bills online.


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I was provided with credit after unexpected circumstances caused my excellent credit to drop down to fair. I pay my bills on time and have worked in the same profession for 20 years. When unfortunate life experiences occur, they trusted me.


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Merrick Bank has been great, with all service and information. They have periodically increased my credit limit without me having to ask and have been most helpful in accurate charges and payments. Excellent customer service, answered any or all my questions without a long wait. I give Merrick bank an excellent rating and have recommended their services. Sincerely, Virginia ** an old lady you have helped.


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I have to say that my entire experience with Merrick Bank to date has been excellent. Website is easy to work with and understand. My few calls to customer service were a pleasure and my questions resolved quickly. Thank you.


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Thus far - close to a year - my relationship with Merrick Bank as a Credit Card Customer has been simple, straightforward, and helped me to continue to build my credit. My credit line doubled after so many monthly payments on time as promised - and the rare accounts I have had to interact with CS they have been polite and helpful.


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The problem for me in using the card I have is I do not have a means of being able to do online payments when purchases are made so I have held off using it. Do not have a userID or a Password setup online so that I can make payments once the card is used. No customer contact info or phone that I have seen up on the web page. Would indeed be of great help so I could use my credit card with your company.


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I paid my payment 2 days before it was due. Merrick did not process this until 3 days later. Then, they hit me with a late fee. The lady I called did not want to help at all and was rather rude to me. So, I called back and spoke with a Justin and he took care of all of it for me (which should have been done in the first place). I'm rather dissatisfied with Merrick Bank.


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I send my payments every two weeks to keep a zero or low balance. I use Bill Pay through my bank. It takes Merrick 5-7 business days to get and process my payment. I called and asked if they are set up electronically. The guy assured me yes. So I set up Bill pay on my other two bank accounts and same thing. I need my payments credited the next business day like my Capital One card. I have had the card for 3 months and closing it as their snail of a payment posting process is complete.


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I was fine with Merrick. I paid my card off every month. Then I was in an accident herniated disc x2 and dislocated shoulder and pivots out of the ball of my other shoulder. 8 broken ribs and two broken wrist. I entered a credit protection type of program. They told me they wouldn't charge interest, they always did. I told them I couldn't work. They have no real credit protection program like other cards do. I was told I had to make monthly payments and all I said was I could try but I don’t know if I can.


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Dispute process is impossible to win. I've been had by a scam and they got my money in the end. It took months for me to finally just give up and hand over about 5 hours of my work week. I miss Discover Card.


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I received a letter from Merrick Bank today where they had close credit card account because I hadn't used credit card. I called their customer service department and they place me on hold for long periods of time waiting for a Supervisor to answer the phone. I find it ridiculous that Merrick Bank wants to tell the customer when you should the credit card and if you do not they close the account. The customer service representative said that they do this all the time. They decide and they do this to many people all the time. Sound like this Bank will be out of service in no time due to the lack of professionalism.


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Merrick did what they said they would. After 6 consecutive payments they doubled my loc. Didn't have to ask for it they just did it. They are helping me rebuild my credit after hitting a rough patch for a while.


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I was pre-approved according to what I received in the mail. (I didn't wait weeks or months to respond to the "offer".) I double and triple checked the fine print. Go through the process to claim my card and was declined. So thanks for an additional hit to my credit score because of an inquiry. If you're going to approve someone then and only then should you send them a pre-approval. Otherwise, it should just be a "if you're interested in this card, please see apply to see if you qualify" like all the rest of them. It's a really crappy way to do business.


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I did receive my first increase as promised. I've had this card for 14 months and have not received another increase. I was told after the first increase I would receive another one 10 months later if I paid on time. I've never missed a payment, nor have I been late. 11 months later, still no increase. I called and inquired about it and the lady was rude! I've talked to them before and had no problem, but this lady was a peach!


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Out of all credit card companies I've dealt with, Merrick Bank by far has been the easiest to deal with. No hidden fees and I appreciate the credit score feature. Online system is great to use. Happy so far.


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I'm very satisfied with all the things that make Merrick my credit card of choice, such as no annual or hidden fees, a great way to rebuild my credit score and the issue free transactions. I recommend Merrick to all my friends and family! Thanks for the ease of navigating Merrick's website.


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I have been a customer of Merrick Bank. and I feel that it is my duty to pass on my experience with this bank. I am a senior citizen, living on a fixed income. Both my wife and I are retired. Because of birthdays, we do not receive our money until the third and fourth Wednesday of each month. When the account was set up they set the due date at the 20th of the month. Which always put us as late due to when our money comes in. So I called and asked for a change in the due date to the 4th of the month, so that we would be paying early, instead of late, depending on when our second check arrived. 


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Merrick Bank gave my roommate a line of credit under my name. I looked up my credit report and saw a maxed out Merrick Credit Card. I knew I never applied/nor did I have possession of this credit card. I called the company and gave my information in hopes to gain access to purchases on the account in order to find who opened account. They verified my info to the account, except the address and phone number was incorrect. I took a shot and gave my roommate's work address and cell phone and sure enough it was verified. I asked Merrick how this could happen? The agent explained to me that I was sent a pre-approval in the mail and my roommate must have filled it out and was approved. Here's the kicker, my roommate is a guy. I asked how they could miss the fact that a guy was applying under my information whom is a female. They explained they do not process applications over the phone... EVER. It's mail in only!!!! 


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I haven't had any terrible experience with Merrick Bank. They kept their promises and I am thankful for that. I just hope at some point they may offer cash back or a lower interest rate. I am considering dropping their card, keeping my Capital One rewards card. We'll see.


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Excellent services offered by Merrick Bank. Very easy to deal with. Any time that I spoke with anyone in customer service they were very professional and first class. They offer no fee foreign transactions which is great when traveling! Would recommend to my friends!


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I have been a customer with Merrick Bank for most a year and my experience has been a good one. If I could improve one thing it would be ease of use of their site and finding your debits and credits. The one time I needed customer service they were helpful and professional.


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Though my interest rate is high, I have no problems with my card. Their app is extremely user-friendly, I am rewarded for my loyalty with increased spending power, & their customer service team is polite & professional.


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The server's has truly been outstanding. Dealing with Merrick Bank has been the best experience of my life. The bank is always on time. Even though I speak to a machine when I call it's always productive. Thank you so much and I will recommend you to all my friends.


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I like that I am rewarded for paying on time by getting increase in my credit limit, but I don't like being charged a fee for you to raise my credit so you can make more monies on my using my new amount of credit. Just like another hidden fee.


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Pleased with the quick automated service, response time is good. Account info is easy to access. Have not experience any problems. Was not familiar with Merrick originally and I have recommended it to other associates and friends. Liked getting an increase in a short period of time without making a request.


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I'm quite happy with the relationship I have with Merrick Bank. The terms are reasonable enough, the payment is easy enough. They have increased my limit on occasion in keeping with needs. I'm sure they were instrumental in the rebuilding of my credit.


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I am very pleased with all aspects of Merrick Bank. The webpage is very easy to navigate. My account limit has been raised in a timely manner. My only suggestion would be to send some checks to transfer funds. Thank you for asking for my feedback.


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We have had this card now for a few years, it is a pleasure to business with Merrick. As we pay our bill on time we receive increases in our spending ability, which helps in our credit score. We have recommended Merrick to many friends and family.


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I have had real good luck with this card and Merrick Bank in general. I've been trying to bring my credit up and they are helping me in my quest to improve my credit for any future purchases I might make. They have been increasing my limit frequently it seems but it makes me feel good about how I'm doing. Thank you Merrick Bank.


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On the 20th and 21st of May there was 2 unauthorized purchases made on the PSN network. The PSN networked claimed it would take 3 months to refund my money back on my card. I feel that this is inexcusable. It was a unauthorized purchase that had nothing to do with me. The best they could do is give me a PSN credit. Which means I still have to pay the 200 dollars on my card.


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Merrick Bank notified me immediately when someone tried to use my card to purchase $1500 in Walmart gift cards. I had my card in my possession and no idea how someone got my card number. I was very grateful. Excellent customer service!


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Great for re-establishing credit. Merrick Bank has helped me restore my credit score. They have generously extended credit before anyone else has. I have found their customer support staff to be friendly and courteous.


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Merrick has a program that doesn't punish people who need to rebuild their credit. Their fees are fair and the credit line increase after so many months of responsibly paying your bills goes a long way to repairing your credit score. Compare the terms, I had offers from companies with logos that look like major card companies and their monthly fees were outrageous even if you didn't use the card that month.


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I had never heard of Merrick Bank before they sent me an offer to apply for a credit card. But my experience with this bank since has been nothing less than great. The have done exactly what they promised and my credit score has improved because of my relationship with Merrick! I would highly recommend them to others.


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I been with Merrick Bank for awhile now. I have no complaints and always have had a great experience with them. Their services are exceptional and enjoy the credit increases I receive. I would recommend Merrick Bank to everyone, they have been nothing but great for me and I'm sure they would be for anyone that is with them.


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I have not had any problems with Merrick's customer service. I have been with them for a couple of years now and they always give me credit limit increases, every four to six months. I don't have problems with them calling me to make a payment if I am late. I don't have any issues with Merrick Bank they have become one of my favorite cards to use.


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I am satisfied with my experience, Merrick has everything you would expect online. Not overly fancy (which is a good thing) or complex websites. Everything is simple and straightforward and for a busy professional that is exactly what I need. No frills, no fuss, only the info that I need.


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Very fair and accurate at explaining conditions of the agreement. Easy access by e-mail, mail and phone. As always when customer behaves responsibly, Merrick response favorably. Would highly recommend them to family or friends.


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I would for sure recommend it to a friend, they have been excellent to me. They helped me to rebuild my credit along with giving me options on paying bills and payments. Thanks to them I increased my credit score.


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I think it is ridiculous to charge a $3 fee every month, which forces me to make sure I pay this bill every month even though I do not use my credit card. Either charge an annual fee or allow me pay more than $3, so that I have a credit on my account to cover future months. It's like you do this so that you can trick your customers into missing a payment and then you can charge them a late fee. Terrible. Ready to cancel my account!


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Anytime I have had an issue "and there have been very few, even then they were small" your customer service people were professional, attentive, and handled my issue on the spot. Could not be happier, thanks.


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I submitted a dispute to Merrick. I was not given all the information I needed in order for the dispute to move forward when I initially called. I called back a second time to check the dispute status. Only then was I told I needed more information.


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I fell on hard times. Was making payments, but had late fees. That's was killing me. So I called, they said I pay $207 and they would get rid of late fees. So I set the payment up. I got a letter in the mail from my bank saying the payment was returned because the agent I talked to put the money to be taken out of the wrong account. I have two accounts on file. I know I told her what account to take the payment out of and she picked the wrong one. So I called and told them what account to take the payment out of and they did went through no problem.


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Take a deep breath before I go in on this wretched ass bank. These rip-off consumer snake ass idiots are so damn disgusting to the point they should not be in business. I have caught these idiots in so many lies until I honestly think they all are regular riders on that short yellow school bus. If you are trying to pay off their high interest visa card, they will find some grimy way to get extra money out of you with their famous "late payment" scheme. I have proven every single time that my payment was not late and that their lazy workers continue on processing the payment late to make it late not that it was received late. 


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A few years ago my wife passed from Pancreatic cancer and I have been raising 2 kids by myself ever since. Due to medical bills and the general hardship of the situation my credit dropped significantly. I decided to try and use the Merrick Bank card to help rebuild my credit. In theory you pay on time for 6 months and they raise your limit. I paid on time every month but when it came time for the 6th their archaic website wasn't working for 4 days right as my payment came due. I called for assistance and they said they were also experiencing technical issues and to keep trying. In the end I paid before the late date but they posted one day late. I tried to get them to leave the late mark since it was due to their technical difficulties but they refused.


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I was one of the account holders with Merrick Bank Visa card (Platinum) for some time, never missed payment, used their card responsibly. I was out of states for several months, after coming back today I called Merrick bank to get up to date APR info and increased line, and I was surprised to hear that they closed my account. I asked why it was closed. They stated that there was no activity and that is closed. Some of you may not know when this kind of account closing happens that affects your credit big time. So be careful dealing with this bank. THIS BANK WILL MESS YOUR CREDIT. THINK TWICE BEFORE APPLYING CARD WITH THIS BANK. I am not worried their damn card but I am worried about my credit.


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I've been with Merrick about two years. I recently called to try and get a lower interest rate. They said they never negotiate interest rates and if I wish to close the account that was okay. They did absolutely nothing to try and keep me as a cardholder.


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Because I didn't use my credit card for sometime MERRICK sent me a letter saying they were reducing the credit limit and also in the next thirty days the account would be closed. So Merrick Bank Credit Card Services is penalizing me, a person who has worked hard to re-establish credit and has done a good job at it, for not using credit to their standards. I wanted to keep that card to use in case of an emergency but instead, because I had a zero balance and hadn't used, MERRICK reduced the credit amount and then at the same time in the same letter they indicated the closing of the account in 30 days. 


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Merrick Bank provides professional, friendly, informative, uncomplicated, quality, and helpful service that help me as I pursue my professional and family life. If I need help with finances I can go to their website and find answers to make my life easier. The website is easy to access and navigate through, plus, if I have questions about my account I get fast and quality help. I can also help my son who is a veteran as he pursues school and a career in another state. Thanks to my Merrick Bank card and its easy access. I would refer my friends and family to Merrick Bank. Thanks a lot for the professional and quality care!


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I went through a divorce in a long term marriage where we owned a business. I did not get the business, so had to be released from any liability through BKCY. My credit was shot! Merrick was the only bank that would give me a credit card. I started with a $200 limit, but the goal was to prove I was financially responsible. No hidden fees or startup fees. I paid on time every month, paying off the balance. I'm now at a $2000 limit and have been encouraged along the way with every increase, which matches increases in my credit score, which is now, three years later, is in the excellent range. Being a financially responsible woman, it was hard to suddenly be seen as a poor credit risk, but Merrick helped me reestablish credit. Thankful!


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I've had nothing but a pleasant experience with Merrick Bank. Paying my bill is very simple using their website period. They've always been very fair about raising my credit limit regularly. I don't really know what else I can say except they're very good company.


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Merrick Bank has a good card, reasonable interest rates (although I don't carry a balance). I only have one complaint, their website is very dated feeling, it's like a site one would have used in the late 90's or early 2000's. I would like to point out that the site does have all the features necessary to view statements, transactions, and complete payments, it's just antiquated feeling. I think an upgrade would be beneficial to both the bank and the consumer, also, offering 2 factor authentication would provide another layer of security.


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Merrick has been an outstanding credit card. I have been rewarded for paying on time and they are a secure card. I have been able to travel with security and know that my card is protected using the chip technology.


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So far everything is great. But I downloaded the app for my iPhone. And after about a week it stopped working. I called and the man said it was being worked on. And still it do not work on my iPhone. I have to log into the full site to view my account.


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About a year ago, I opened a credit card account with Merrick Bank. The application process was easy, and my experience using my account and accessing it online and via the app has been awesome. After six months or so, I have already received my first credit limit increase. I would highly recommend Merrick Bank to others!


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Has been a great asset in rebuilding my credit. Couldn't get approved for other cards so "settled" with Merrick. After less than a year my credit line has increased quite a few times and each time has also raised my credit score. Interest is competitive with other cards at my current score.


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My experience with Merrick has been very professional. At an event in Detroit - one of your representative called to let me know about charges on my account that was suspicious. Hotel was contacted the charges were reversed. Thanks for the call


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My experiences in dealing with Merrick Bank is truly great, no problems. More than enough time to make payments on your credit card. Informative as to any policy changes. Their site is easy to manage and accurate. I have really enjoyed dealing with a great institution. Thank you.


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Merrick was one of the first institutions to offer me credit as I rebuilt my credit. Their online tools are great for setting up payments and they offer great credit alert features. They also care about your maintaining good credit by offering your credit score for free. As my credit has gotten better Merrick has rewarded me with higher credit limits without a request. Great credit services. Everything you could ask for.


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Very pleased with Merrick Bank. Always on time and accurate. Of the few times I have needed to call to the office I have been greeted by a friendly and informative person that is actually able to speak English. I have never had a problem left unresolved nor have I finished any communication with them that I hung up angrily. These guys are just that awesome.


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Shortly after receiving my replacement credit card, I activated the card, peeled the phone number off and started using it. A few weeks later I noticed that a lot of charges I had made were now being rejected (charitable contributions). I made about 50 of them. When I tried calling and explaining what was occurring, I was brushed off with a quick, "You failed to activate the card". No, that is not true, I did activate it and made an immediate purchase and it worked. Why now is everyone saying I haven't activated the card.


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Merrick Bank has been good to me. I appreciate that they were able to give me a credit card despite the lower credit score. As I paid timely, my credit limit also increased automatically. Now that my credit score has risen significantly, I am considering closing this account. These are the reasons why: 1) the annual fee of $60, 2) the monthly fee of $5, 3) the time it takes to process my payment to the card that is over $500. Another reason which is not a make it or break it reason is that the website is not up to par with other banks. Even a credit union has better graphics and security measures than Merrick Bank over the internet. Nonetheless, Merrick has been there for me when extra fund was needed and they've never charged wrongfully or reported anything incorrectly to the credit bureaus.


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Since I applied for the card in December to help build my credit and buy Christmas gifts according to them I've only paid on time once. This is BS! I always send my payment a week before it's due and pay more than required. I am extremely upset about this. No way it takes more than 7 days for them to get the payment! I'm sick of being robbed and taken advantage of. Now I'm gonna have to take out a loan to pay them off and be done completely. I can't believe all the great reviews I read. Just my luck I guess! Thanks a lot!


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If I could give it 0 stars I would. With all the banking laws, I don't know how Merrick skims through with their illegitimate practices. On 3 separate occasions I had to call to ask them to post my payments that I made. Not only did they not post my payments that were made 1-2 weeks in advance, but they charged me a late fee. After this happened twice I decided to pay off the card and stop doing business with this company. I did a balance transfer in the total amount, so that I could close my account and what happened? 


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I haven't had any "real" issues with Merrick at all. Dealing with Merrick has been pretty smooth. I think perhaps their app may need a bit of revision in regards to the overall UI but it works and functional.


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I am reestablishing my credit, and have gotten my credit score up to the mid 600s. I've never had a late payment and I usually pay more than the minimum payment. I called to negotiate a better interest rate, and I was told that they don't do that. As soon as this account is paid in full, I will be closing this, and finding a card with a better interest rate.


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I have not had any dealings as yet with Customer Service, but so far the card has delivered on its advertised promises. My credit limit was increased automatically, and the minimum monthly payment is more than reasonable. My only issue is the annual fee.


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Merrick is a good starter card. Interest rate is kinda high, which is why I rated lower. Which being a starter card you can understand, however after some on time payments they should lower it. As you've proved yourself, as well as increasing the credit lines.


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I have been a card holder with Merrick Bank for over a year and a half and they have always given me excellent customer service. They always respond professionally, knowledgeable and honestly to my concerns. It has been my pleasure doing business with Merrick Bank and I look forward to a long business relationship with them.


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My experience with Merrick has been wonderful, I wasn't sure the ad and offer of their invitation to apply would turn out true. The INVITATION to apply said if approved and you made the first 6 payment on time they would double your credit line. For me that was going from 600.00 to 1200.00 dollars. After making 6 payments on time I got a email saying my credit line was increase to 1200.00. They stick to their word. That a great thing today.


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What's disturbing is when I call to dispute a charge, I provide all the necessary details as to why I'm disputing a particular charge, then receive a letter in the mail requesting the same information. Discover and State Farm Visa doesn't require this process. If Merrick could not have customers send in correspondence as to the same information I provided to the previous customer service agent, that would be great.


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I am appreciative to Merrick Bank for the service they provide. They were the one credit card company that was willing to give me a chance at credit recovery. Their service has been professional and courteous in all areas that I needed them.


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Overall my experience with Merrick Bank is good. Areas that they could improve upon are creating a better mobile app, offering some type of rewards program or cash back incentive, and removing the annual fee. Interest rates seem ok for the type of card that it is, but could be reduced over time.


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I don't have a lot to say about this, and in this sort of situation I think that is a good thing. If I was upset or disappointed with the services I was receiving, I would be writing at length, in detail. I appreciate my card and my experience with Merrick Bank thus far. Thank You!


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I have been happy with the service I have received from Merrick Bank. My only complaint is when I try to log online, the website often tells me that I have too many tries to log in and then I call and get back into the system. Thanks.


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My credit report reflects updated information from my card activity at least every 2-3 months, which has really helped me build my credit report. The app is easy to use for seeing activity and making payments. My payments apply to my account within a day or two, and I get email updates that remind me when my statement is ready so I'm never late making my payments. I love this card!


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I like Merrick Bank online account services for the ability to search transactions which give me a specific view of my charging activity. I also like, very much, the simple straightforward payment process as well as being able to look at payment history to confirm payments and for budgeting purposes. One very nice feature is the "Statement Summary." This is a GREAT overview of my account profile, activities, interest charges, etc. Thank you Merrick Bank for being a customer oriented financial service!


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I've been completely satisfied with all my dealings with Merrick bank credit card services! I'd definitely recommend all these services to anyone that asked me. I've called customer service and have always been satisfied. My problems were handled efficiently.


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I have been making over the minimum payments on my Merrick Bank Credit Card out of Salt Lake City Utah. I was told due date was 30th of each month. I never really looked at date on Statement. I always make payment on automated telephone line and my minimum payments is usually 35.00 to $37.00 Dollars. I was late in February 2017 I made payment on the 27th 2017. On March Statement 2017 reads past due amount $37.00 Dollars, Minimum pmt. 114.00 payment Due 3/18/17. I looked at the due date is supposed to be on 20th so did they change it on me and not tell me. I thought I was making early payments. And at that nothing on statement does not say anything about a late fee.


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I was having a financial hardship, and Merrick agreed to put me on their Hardship Program. After making my agreed upon payments on time for 2 months, I did not receive my bill. I called Customer Service and stated I had not received my bill, and they informed my account had been Charged Off!! I was furious and I want to let people know not to trust them when they agree to a payment plan with you. They told me that after making my agreed upon payments, for 3 months, that my credit report would show my account as current, although the account was closed for further purchases. Lying to the customers is very unfair!!! I kept my end of the bargain but they failed to keep theirs!!!


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Back on October the 3rd Merrick Bank put a $2.77 paperless fee on my account. I had no knowledge of this fee. They reported late to the credit bureau and it drop my 40 points. I contact them and they refuse to remove it. So now I can't get a mortgage. Bad company and customer service.


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Each time I encounter Merrick I have had good service. Whether it's the ease of the website or speaking to someone directly, I feel like I am receiving the best service possible. I would recommend Merrick to friends.


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They have done every that they said they would. They have given credit increases without even having to ask. As long as you hold up your end. They are a no hassle bank. If you're a responsible person then building your credit is a snap with Merrick Bank.


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I called in because my card had been compromised. The issue has been resolved, however, I asked the rep when I called if there was a mechanism in place where it detect a purchase on the same day but different state it should of flagged it. I had to call.


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I've spent the past 3+ years cleaning up my credit, no lawyers, no debt consolidation firms... just me. I received a pre-approval letter from Merrick Bank. I usually throw them away, but the opportunity to double my credit limit in only 6 months (with no late payments and paying at least your minimum balance). So I took a chance. I'm not so far along where I have been receiving low interest rates yet, but more people are trusting me with unsecured cards so I'm happy! I've had to call Merrick Bank quite a few times, including a charge dispute. I've always received very good customer service! One associate took the time to walk me through specifics as far as what information I'd need to support my dispute claim. This card is one I plan to keep. Especially since I could be eligible for another increase in a year!


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Great experience. Merrick Bank has been an important part to rebuild my credit after divorce. The website is easy to use and I appreciate the GoScore so that I can keep track of my progress. My credit limit has been increased fairly and I have had no problems or issues working with this bank.


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I am very pleased to report that my experience with Merrick Bank has been excellent! In my opinion, Merrick Bank takes a real interest in me, and when I need to speak with them they are courteous, knowledgeable, and more than helpful.


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Great service. I would definitely recommend Merrick Bank. One future that stood out to me the most is how convenient your account information is through the app. Other creditors have long maintenance days which really limits you.


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After going through bankruptcy I swear off credit cards for a couple years. I didn't want to do it Capital One because I had a bad experience a few years ago with their customer service. Before applying for my Merrick Account I checked out their website and how easy it would be to pay online. It is very very straightforward and they offered me free credit checking software. I am very happy with this bank.


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Your employees are always polite as well as helpful. I enjoy talking to them and I am always able to ask a question and know that I will get an answer. I enjoy your availability. It is generous and I know that when I need you, I will find someone there.


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Whenever I contact Merrick Bank for any reason... the problem is taken care of. I have only had problems with a couple of businesses charging me for something I did not want. I was told what to do and how Merrick would assist me.


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The only improvement I'd like to see is that my transactions show up quicker on my mobile account app. Overall though I am very happy with my experience with Merrick Bank and have recommended you to friends. My wife and I both have accounts with you. My neighbor also financed his boat with you and is very satisfied as well.


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I think Merrick Bank credit cards are great. I have had for over 5 years now. I just would like larger credit lines increases and more often. I have never had a late payment since I have had the card. Over 10 days.


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Good. I went from credit line of $600 to $1200. I pay it faithfully. Can't wait to get a larger credit line so as I can replace my dentures and have pride in my smile again since I have no teeth. God's will.


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I love how easy it is to navigate your website, to access my credit score, and I especially love the fact that you are helping facilitate my rebuilding of my credit. It was painful to lose my near-800 FICO score when the economy tanked, and my goal is to get back to that soon - with your help!


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I am very grateful and happy for the confidence that I have had since. In 6 months they doubled my credit just as I had been promised when I made the application, and of course if I recommend to my friends. Everything is very well. Thank you.


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I applied to Merrick for a credit card at a time that I was trying to rebuild my credit and improve my financial situation. It was most impressive that Merrick gradually added to my credit limit without my specifically requesting an increase and without requiring application or credit checks which could affect my credit score. The Merrick card I maintain in my wallet is a reminder to me that keeping a good relationship with a quality lender is worth its weight in gold.


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Since being associated with Merrick Bank I have never experienced a bad moment with them. They are forthcoming with information and always willing to help.


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Merrick Bank is outstanding card to have. I am grateful for Merrick Bank when I call customer service and representative are helpful and listen to any problems I may have. Keep up the good work with this card and customer service department.


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I have experienced an excellent service and we have established a very good relationship throughout these years. Additionally, the customer service is knowledgeable and provide accurate details to resolve customer request. Thank you.


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I would highly recommend anyone to obtain a credit card with Merrick Bank. Not only did they issue a card when I was trying to improve my credit score, they increased the limit often. I have never had to call customer service because I have never had a single problem. It is my absolute favorite card.


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I posted a payment to my non-secured Merrick Bank Visa card on 2/21. The amount was debited from my bank account the following day. As of 2/24, the payment amount is still not shown as available credit. I called customer service and the agent claimed the funds would not be available until the 27th. He explained that the amount was put on hold because it was higher than my normal payment amount and that they needed to make sure the funds were available. I replied that if the funds were not available, they would not have been debited two days ago. 


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Merrick Bank's credit card that I have is of great service to me. I use it regularly to cover expenses on my daily commute to work. I have personally never had any issues with the purchases I've made. I also like the quick and easy app. It lets me make payments easily and they post payments fast. Also gives fair credit increases!


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Not happy with Merrick Bank. I had a car repair shop swindling us for $3000. I disputed with you and provided extensive documentation. Your Manager was rude to my husband and you did not send my case to arbitration, as contract I signed with you requires. My Capital One and Fidelity Investments Visa refunded me the money he charged to those accounts. This is the reason why I try to no longer use this credit card to avoid being ripped again. Not a trustworthy Bank.


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Good card. I have been treated fairly and have achieved a CLI. Paying your bill online is easy and free and I haven't had a single issue with this card. I have never had a reason to call the customer service line, so I cannot rate the customer service experience.


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I am pleased with my relationship with Merrick and I am happy with the courteous and helpful staff that I have dealt with. I would recommend Merrick to anyone! Those I have dealt with are courteous, well informed and they bend over backwards to help when I have needed it.


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100% of all interactions with Merrick Bank's Customer Service Representatives have truly been World Class Service. Great attitudes along with Resolutions to any of my inquiries and needs!! Thank you Merrick Bank for the opportunity to be a valued Cardholder Member!!!


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Whenever I call and have a questions, I get a live person on the phone rather quickly. The person is always very professional, courteous and well-informed. I enjoy working with Merrick Bank despite the high interest rates.


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They are a scam company promising a double your limit in six months if you make the payments on time. They don't take the money when you make a payment. They wait four to five days then slick talk you and don't give you the double your limit offer. To hell with Merrick Bank!!!


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I found several charges that I did not make. They were rude initially and then said they would cancel my card, send a new one, and submit a dispute. I asked them if I needed to contact the merchant. They said, no, they would take care of it and yet the charges have not been removed. This is ridiculous. Other credit card companies would remove them right away or at least within the billing cycle, but this has not happened. This is very poor customer service. I understand that I had issues with my credit but it doesn't mean that I should be treated like this. Bad business, Merrick Bank. If it would not negatively impact my credit, I would close this account.


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This bank gave me a credit card when I had not so good credit. Thankful for that but after 2 years of on time payments and they continued to increase my credit limit when I asked them not to. I called to ask for a reduced APR interest rate as I always paid my bill on time. They declined me my request. I will be closing my account. Interest rate of 28%. Outrageous!


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I have had nothing but positive experiences with Merrick Bank since I became a credit card holder. The one time, I had to contact customer service, my issue was handled promptly and efficiently and all of my questions were answered. Any information I have needed I have been able to find on the Merrick Bank website. I also received my first credit limit increase right around the holidays, which couldn't have come at a better time.


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Security block placed on my account without telling me. I then go to use the card and it was declined. EMBARRASSING! They couldn't have given me a courtesy call to let me know first? Just block the card and let me find out at the register. CRAPPY customer service! Canceled immediately after being a member for 5 years.


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Hi, Merrick Bank has been great with my personal needs and flexibility. I really appreciate how they have given trust in my finances over the years and I will continue to do business with them. Thanks.


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They have done everything that they said they would do when I applied for the account. Increased my credit limit in the time frame promised, has a secure and easy to use website, and I love, love, love their go score feature that gives you an updated FICO score once a month.


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I believe Merrick Bank to be a fair and honest company. I have had no "surprises" with this card. Merrick Bank is also a great tool to have when you are trying to rebuild your credit score. I definitely recommend this company. Thank you Merrick Bank. Customer for life.


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Merrick bank has been an amazing card for. With a lower credit score, Merrick bank started me with a $700 limit and after I made 6 payments without being late, they automatically raised it to $1400. Thank you Merrick Bank!


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I have no problem with the assistance I received. My problem was with your internet site. You only allow two choices for monthly payment - minimum or account balance. You should be able to pay something between the two without going thru the changes you have to - first cancelling the min then entering the amount you want to pay. Your internet site is not that clear for us old-timers who are not computer savvy.


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Called to get update on some fraud activity after 2.5 weeks, the gal I spoke with was very careless, not helpful, and I was honestly going to cancel the card just because of how horrible the customer service is. Very scripted, there are a lot of card companies out there... I'd apply elsewhere.


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Merrick Bank is Top 1 of 100. The service is awesome and I would recommend them to all my family and friends. I've never been more satisfied with a banking institution and the way customers are treated. The online service is user-friendly and they always have someone to assist you.


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I have been mostly satisfied with my dealings with Merrick Bank. I love the online banking. I was happy with the credit increase. The reason I will be cancelling my card is that when I called to have my annual fee waived I was told that it could not be done. That is very disappointing. I understand when I applied for the card my credit was questionable. But since I have had it I believe I have proven that I am not such a high risk.


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My experience with Merrick Bank has been very good and straightforward. Limit on the credit card is fair (interest rate could be lower) and billings and payments have been timely and credited quickly. Thank you.


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I'm still waiting for the charge dispute to be settled (3 separate charges from the same company). I was told I would receive a call from Merrick but I'm still waiting. Hopefully things will be fixed soon.


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I only have a Credit Card with this Financial Institution and I am very happy with it and with the service I am getting. I have no doubt to recommend it to few people around me. Hopefully in the near future I can get involved with more benefits and service with this bank.


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Very poor dispute policy and online statements -- After finding two fraudulent charges on my account I called to dispute them. They canceled my card and sent me a new one but will only tell me that disputes take 30 to 60 days to appear on my account. There are no updates and my online statement shows nothing in dispute after two weeks. I have never had a bank not take immediate action and at least show items that are in dispute. In addition, the online statement shows no new charges yet my balance keeps going up without explanation. Call to Customer Service are of no help. Very bad business!


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I ran into some credit issues after the economy crash of 2008. It really affected me and my family. Merrick Bank was there to give me another chance at rebuilding my credit, and for that I am very appreciative. My credit score is back on the rise, and I am very hopeful at starting my own business soon. I would certainly recommend Merrick Bank to others.


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The only suggestion I have is to add pending transactions to the online Banking. I bill out of pocket expenses and sometimes I would like to verify the amounts before they officially post so that I can bill these expenses.


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The most important values I look for in a credit card company is courtesy, empathy, understanding and a professional attribute that isn't stern and unshakable. Merrick has these values, and I would give up all my cards and just keep Merrick.


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I was forced into bankruptcy over a year ago and Merrick Bank gave me the opportunity to rebuild my credit. I am on social security and this card has allowed me to get emergency purchases. After making payments for 8 months, I was given an increase to my credit as was promised. I would recommend Merrick Bank to anyone who needs to rebuild credit.


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I would have complete peace of mind recommending Merrick Bank to any friend of mine. The credit offer extended to me (I am trying to repair a credit rating that suffered a major setback in the past ten years) was a credit limit of $1,400 that would double to $2,800 if I made all my payments on time for ten billing cycles. They were true to their word and my "on-time" payment history has been useful in helping my credit scores go over 700 for the first time in my life. 


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I have several credit cards but Merrick bank has by far exceeded the rest. The things that stand out the most is: posting time. I have some cards that will only let me pay the bill on the due date and another that doesn't post to my account for 5 days. Merrick is far better than the others and I would refer them to others. We are in the process of eliminating other cards we have but we are keeping this one.


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I was a wife with no control of finances or in reality life. Merrick gave me an offer to begin building my credit and I took it. I'm so happy to say that my credit score has improved greatly and I finally feel like I can successfully manage my life and credit. Thank you for giving me that ability...


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I have never had any bad experiences with Merrick. Love the Merrick Bank app... Makes it easy to review my account, pay my bill, edit payments, and speak with someone if I have any questions regarding my account. My credit line was doubled after 7 months since I made on time payments.


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Called in regards to a hack of another credit card to "Freeze" this account for a 2-week span to allow "Clearing of any possible charges" that might be pending, not legitimate of my purchases. The customer care Representative was very polite and thorough in confirming and locking the card. As well as the representative that re-established the card's activity.


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Overall, my experience has been "fine." Not great, not outstanding, not exceptional. You provide a card, I use it occasionally. The billing seems accurate. That's about it. Your website is really fairly rudimentary and seems to be a decade behind your competitors. For example, I can't see pending transactions on my account, only charges that have been actually posted. I don't use your card when I travel out of the country because you have a foreign transaction fee, and I have another card that doesn't, so they win. I have other cards that give me between 1% and 2% cash back on purchases. You don't. Once again, they win. 


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I am very pleased with my experience with Merrick Bank. No complaints at all. I do wish however they would reward excellent use/payment history with an offer to reduce the interest rate. Thank you!


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I love the fact that I can see my credit score once a month without having to go to a separate site. Also without asking my credit limit was raised because of repeated on time payments.


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I am grateful that Merrick Bank has seen my record in using my credit card and extended me additional credit along the way. The website is very easy to use and when calling to speak to someone they are always courteous and helpful.


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You people gave me a chance to prove I am credit worthy, I am always on time and ahead of time and ALWAYS pay more than minimum payment. You trust me with your money and I will never forget your bank. Thank You All Again, a customer for life.


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Merrick Bank is by far the easiest to work with. They are completely customer centered. I never thought I would give positive feedback for any bank. But I am very pleased. They give rewards without asking for them, and they keep a close eye on transactions to make sure your account is secure. Top notch guys! Bravo!


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I have had my Merrick account for a few months. I got a call yesterday stating that there may have been fraudulent charges on my account. After talking about this with the representative, I discovered that the charges were in fact, fraudulent. They canceled my card and now they are freezing my account. I made one simple request. I wanted a statement so I could investigate the charges on my account. The website doesn't show pending charges. The rep was annoyed that I made this request. He literally stated, "Sir, I'm telling you what the charges are." Understandably, I want to see the charges for myself. I requested they mail me a statement of some kind showing all the charges on the account since the last time the horrible out of date website posted a charge. He acted as though I had asked for the moon and I was told I could not get that. After going back and forth with this guy for 10 minutes about why I wanted it, I decided to end the call.


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Ok we have been continuously charged with fees. The last one was a late fee $38 which would be ok if my payment was late but it was due on Jan 11th. It was paid on January 11 and then a few days later I was charged the late fee.


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Paid my bill off in full... got a $4 service fee. When calling I asked about the fee, and about reducing the interest rate as I've been a card holder for almost 2 years and have never been late. The response from them was paper fee... although there was no bill for them to send out a paper fee for. And they said if I didn't want to pay the interest rate they could close my account. Asked them "you would rather close a good customer account than reduce the interest?" They responded yes.


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New customer here. Visa Platinum (not a secured card). I was getting close to my limit so I made a $350 payment online. After 4 business days the money had been taken out of my bank account, the payment had been posted on my card, the balance on the card reflected my payment but I'm showing $0.00 Available credit. I called customer service (since they have no way of contacting them online) and was told that there was a hold and the funds wouldn't be available for two more days, with no reason given. Sorry, but this is unacceptable. And honestly it's really as simple as that. I didn't go over my limit, didn't make any weird out of county purchases, I just made a payment prior to the actual due date because I was getting close to my limit. And for that, for being responsible, I'm punished with hold on the funds that I sent them. Well off to file a complaint with the Consumer Financial Protection Bureau.


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I opened an acct. (secured) with these yahoos 3 yrs ago, used the card every month, made PERFECT payments for 3 yrs straight. Never once did they ever offer me a thing, no appreciation at all. I closed the acct. owing them $3.00, so they wanted to charge me an additional $15.00 to close my acct. and then another $3.00 out of my secured $200.00 I opened it with. I closed it and would never again deal with such thieves. Save yourself the headache. Look at other or different cards that at least are glad to have your business.


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Our entire family each have been banking with Arrowhead Credit Union for over 10 years. We switched from larger bank BOA and couldn’t be any happier. I’ve received the lowest interest rate on both our new & preowned car purchases. And my visa credit card rate is also lower than my non arrowhead accounts. The only thing I wish is for credit card holders had way of locking credit card via website like my Citi & Capital one accounts in case you misplaced your card. It took about 45 minutes of being on hold for next available person during a mid-day week to be able to place a stop on my visa credit card. Overall all been happy customer with Arrowhead credit Union.


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I have been with this bank for about 2 years and have never, ever had an issue either with online or in person. The staff are always efficient and pleasant. When I have an issue with my debit card, they remedy the issue very quickly and satisfactorily. They have industry standard hours during the week and on weekends. Their shared ATM access is never an issue either. I can readily find an ATM when needed with no surcharge.


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I have been with Arrowhead credit union for over 5 years.... I figured when covid-19 started I could depend on my bank. They posted all over the site, "We are here for you if you are struggling." So I applied for a $2,000 loan to help my family. They denied me. I asked for help about 3 times since the pandemic. I was denied each time. Mind you my account not once being negative. So this week I went to them and asked if they could refinance me with my car. I know I don't have the best credit but during this pandemic I have made all 18 payments on my car. They denied refinancing me. This is the worst credit union when you're in a bind. I wouldn't tell anyone to bank with Arrowhead credit union.


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Hello I have been a customer with your bank. When I first signed up it was because I was starting up my company And amazon needed a credit card. I started a secured account with you. Later opening up another secured account. From there however I had nothing but a bad relationship with you 1. I opened a checking for just my Shopify sales. I had a Customer with a VERIFIED tracking COMMITTING fraud FOR A FREE ITEM. The customers bank was constantly trying to reverse the charge. I showed you proof in the bank but still You allowed me to constantly get the NSF fee even though it was fraud. By the time it was over the NSF fees matched the cost of the item. The manager said ‘I’ll waive this not those.’ I closed the account and opened it somewhere I dont have issues with allowing fraud. I had 22K accidentally DEPOSITED IN ARROWHEAD. I TOOK IT OUT IN LESS THAN 24 HOURS. I CAN'T BUILD A BANKING RELATIONSHIP WITH YOU ANYMORE. 


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My account was closed for being inactive for a year and when I went in to cash a check, the teller was in training for a short period of time and she was very knowledgeable and informative. The teller training her was very patient with the troubles of my situation. It took me 2 trips to the bank to finally get my account back up and I was ok with that because of how courteous and attentive the tellers were.


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Arrowhead credit union called me and told me someone found my wallet and arrowhead will lock my ATM card. That’s great! Did the person say where I could come and get my wallet? Arrowhead credit union responded they cannot provide that information it is unsafe. Then she said I can come in and get a new card or she can mail me one in 4 to 6 Weeks. How’s the hell am I supposed to come in and get a new card if I don’t have a wallet with my drive'rs license!? She said, "Sorry that is the rules." That is one of the most stupidest rule I’ve heard at arrowhead credit Union. Now I have to go and apply for new driver's license with new credit cards new ATM card stupid stupid stupid! All we had to do was exchange the information for me and I could’ve got my wallet back....Jesus freaking Christ.


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Just recently encountered a problem.... which was my fault. I have 2 bank accounts open at Arrowhead I have one account that is negative, and the other account is in good standing. So I accidentally deposited money (ATM deposit) into the negative account and I FREAKED OUT! So I called the call center and told them I made a BIG mistake and really needed that money to go into the correct account because I needed that money. They were so understanding to my needs and helped me out. They transferred the money out the negative account to the correct account. I've been a member with them since 2014, I've NEVER had any issues with the call center or the Riverside Branch.


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This company is terrible and they are a bunch of scammers. Very rude customer service agents that are in some serious need of training! They claim there is no credit check but approve your loan and then collect more personal info and deny the loan after due to a mysterious credit check they claim they do not do. Just terrible all around.


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We merged with Arrowhead CU in December, 2018 amidst a whirlwind of promises of expanded services and advanced online banking services. Their mobile banking app and website can be accessed only within the United States! Military and overseas workers cannot access their bank balances, loans, transfers, cleared payments. The internet is supposed to be worldwide. Arrowhead provides local service only. What if a member takes a trip to Europe? The app does not travel with you. If you run out of money, plan to phone and be on hold forever. This ancient technology and lack of internet access puts military families in danger of financial ruin.


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Arrowhead of San Bernardino. Applied at multiple institutions for a Home equity loan. Arrowhead had the best interest rates, terms and 0 fees. Our home appraisal came in higher than expected so we were able to get a higher payout at 85% LTV. The only bad thing was that they don't take appointments to sign the closing documents. We had to wait in the lobby for more than an hour. A home equity loan is a premium product and they should take appointments especially since they only have 1 notary on duty.


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Bank of America is the worst with gift cards. The customer service person said because the card was expired they couldn't open the account to reissue funds even though they got their money. Meanwhile, the person on the phone admitted they only offer 9 month gift cards. My company bought the cards in Nov 2019, gave it to employees (me) in Dec 2019. I wanted to spend it for the holidays, Dec 2020, and didn't realize it's only for 9 months and in my case I had it for 8 months. Such scam artists. I remember the issues I had with the BOA credit card. Cancelled that long ago.


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Card expired and they are saying there is nothing they can do. I forfeit the funds. Shame on BOA...absolutely ridiculous. I have had other cards expire from other banks. Some partial balances and some never used. They have ALWAYS been replaced!!! ALWAYS!!!!! This is just plain theft. Shame on BOA!!! IF I could give ZERO stars I would!!!!!


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The Bank of America (hereby BOA) is the largest bank in America. However, "BIGGER does not mean BETTER!" I won a Sales Contest and received $250 worth of VISA DEBIT Cards. I'll admit that I put off using the cards because I had a specific purpose in mind for their use. I inadvertently misplaced them and when I did locate them I realized I had missed the cut off date for their expiration. Again, that's on me. I called the BOA Customer Service Department to inquire about the status of the cards and they stated the account "was closed" and that the FUNDS had been "Forfeited BACK TO THE BANK!" I inquired about being reinstated and paying any sort of fee for carrying a balance. I was informed that they had no such option. There is some sort of agreement between the Sponsoring Company and BOA that the funds are kept by BOA. In any event, BOA was determined not to reinstate the cards which still had the activation stickers affixed.


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Bank of America provides the option of getting gift cards with rewards points. I tried to redeem 2 gift cards from Amazon and Amazon said that Bank of America requested the money back. Bank of America Customer service at Amazon told me that BOA actually got all the money back from the bank who issued the cards. This can't be legal. BOA offered me this promotion then reclaimed the gift card money.


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If I could give them zero stars I would. I had an issue logging into my account two weeks ago because the battery in my security device has died. After going through all the security questions with customer support they would still not answer questions I had on my account stating that they couldn't verify me even though I had answered multiple questions which no-one else would have the answers to. They had to get someone else to call me back and after going through the whole ridiculous procedure of taking pictures of my driver's license and a selfie I got the answers I was looking for. However, the agent I was speaking with then asked me if I wanted to update my email address and mobile phone number to my account which I did. 


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Liars and thieves in the Philippines: "Sir you set up account you will receive *** dollars." I deposited over 30 mil pesos and got nothing. I wanted to change my pesos to dollars. "Sir you MUST put your dollars into a 3 month time deposit with ZERO interest for 3 months before you can have your money." OMG. Now I'm in the US. For the last 30 mins I have been trying to change my password. TOO DAMN many codes, too damn many steps.. Before I can change it on my laptop they are requiring me to download their APP and log in to change a simple ** password.. Couldn't figure it out. Got on chat, she was worthless. Now I'm on hold 20 mins and I am a "PREMIER CUSTOMER". 1 hour to change a password..


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To whom it may concern: I moved to Abu Dhabi from the USA, and I needed a bank. So I selected HSBC, which a friend recommended. Since then, I have gone from one disappointment to another. It took them seven business days to send me some means to access my bank accounts, such as a credit card or checks. Now here is the exciting part: When I signed off, they said they would do it if I needed a loan for a car or anything else. And when I subscribed for a car loan after 30 days, I was denied. Their policy requires 12 month's history. I was asking for a fast car loan. Even though the car belonged to them, they did not process it. Even though the car is under warranty, they did not process it. Bottom line, do not trust HSBC: What they say is not what they do. They are not different from other banks (even worst). I do not recommend HSBC. The service is null and they are not transparent with their policy. Regards, Franck


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Absolutely worst experience of opening a bank account I have ever had. It took 1 hr and 50 min to open 2 simple saving accounts! Even though filed an online application and got a reference code, it could not be found in the system, so had to start from scratch. Then bank cards did not work and new ones had to be reissued. The creation of a customer profile takes forever for no apparent reason: the bank associate just endlessly fills out something on the computer without really asking any questions, except the basics of name, IDs, address and employment. Inconceivable why it needs to take so long!


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Living abroad it isn’t easy to open a bank account as an American citizen due to US taxing laws; this was the bank my university suggested/practically insisted we use to “facilitate” our transition to living in France as they told us horror stories about how we couldn’t do xyz without a French bank. I have later learned that this is not true and there are alternatives. Honestly, it has been the biggest regret of my life and I will never step foot in an HSBC branch again. The tellers at my particular branch on Saint Dominique are lovely but this bank has some very strange practices and has no issues locking, restricting, or cancelling your account for anything you do, all without telling you.


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HSBC is truly the worst inefficient and crooked bank. HSBC should be sued. They will charge fees for everything and freeze your account if you do not use it within 9 months. The way to unfreeze your account is to make fund transfer transaction that will cost money. HSBC does everything to try to steal money from the customer. The online chat representatives cannot resolve anything and will drag the chat on for unnecessary time. Normally takes 1-2 hours on chat to get someone to try to help but in the end they do not help and they will tell you to call or visit the bank.


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I WAS a client of HSBC for about eleven years. As an expat this was a great fit. HSBC being an international enterprise made life easy. (Wire transfers, cash machine, in-country branches, etc.) Smooth sailing with these guys, monthly wire transfers were flawless, customer service was professional....no complaints at all. Everything was rolling along fine until they decided to cut US operations and concentrate on higher-end clients. I qualified as one of these clients (75,000 min. balance) when I relocated, but real estate, vehicle, etc... purchases took care of that status. I don't blame them AT ALL. Much more profit to be had in Hong Kong and Mainland China than my minuscule deposits. Anyway.....my only regret is that my account got dumped to CITIZENS BANK. How did that go? Well I wrote a little piece about them last night, check it out if you will. Calling that bank a dumpster fire would be disrespectful to dumpster fires. (my opinion)


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Don't Trust HSBC's Promotion! I've been their premier account customer for 20+ years and mostly in Asia. I moved back to BC Canada 8 years ago and the nightmare started. Most of their staff have an attitude that customers are there to serve them so they can have their salaries and job promotions. I thought things were improving last year when I was assigned a new account manager. She was very helpful and I started to move my cash to HSBC from another bank. After deposited a chunk of my saving there, they have a promotion to attract more deposit because people are moving money away due to some stupid act they did in Asia (freezing legit a/c because of political reason (sounds familiar?). 


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I opened an HSBC expat account due to relocating abroad, thinking that I was upgrading my bank and helping with my new international position. I can't tell you the time wasted and stress caused since we opened the account in July 2021 to now, Feb 2022. From start to finish, they have failed at even the most basic of banking services and my free, UK Co-operative bank was significantly better. I don't even want to waste more of my life detailing the issues, just take my advice, never open an HSBC account for anything. (I'm even on the chat function now as a $6k payment has gone missing and they don't know what's happened to it).


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The Premier account is a scam. It charges 34.95 a month. The Waiver conditions are so high, it is only for rich guys. After 6 years being a Premier checking account, I wanted to remove and down grade to a normal checking account. It was a night mare to get through the right person. After several trials; online chat, phones, I can still not able to do this. waste lots of time, and frustrated. When you call the customer service, people either from India with heavy accent, and you will be asked to call another number which is not a right number either!


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Made a CC enquiry 5 years ago, have emailed and called recently to have them remove the enquiry from my Credit Report. Every time I speak to someone they ask for my reference #, despite never being able to give me one. When I ask them to give me a reference # for my file or the enquiry they tell me the "other department" has that information and they do not have access to it. Every time I call to follow up, they tell me it is with another department, but cannot tell me which department and that I have to wait for this department to contact me. Will not give me contact details for the "other department" so I can follow up with them myself. I asked them who do I call and what reference # can I use the next time I call to follow up and they tell me to call (this) same number and I do not have a reference number, so every time I call to follow up the cycle is repeated. 


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After having a checking account with HSBC for over a year, I received an email informing me that they are closing my account. (Never had bad checks or overdrafts on my account). HSBC would never explain the reasoning. When they closed my account in Aug 2021, there was over $900 in the account. Still as of today 12/18/2021, they have yet to release my money back to me. Clearly unless you are just loaded with money and can spare $900, DON'T USE HSBC BANK.!!!


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HSBC has a new Global Baking account that gives you market exchange rates less a 1.5% spread. However, for a transfer from a Pounds Sterling account in the UK into your own US$ account as a Premier customer, they take a huge spread of 3.25% which is more than many credit cards take on small amounts. I tried complaining but they won't discuss it due to "commercial sensitivity"!!!


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HSBC advertises a $450 bonus with a $5000 direct deposit in 3 months. I walled to see if that was $5,000 total or each month because the ad was not clear. I was told that it was definitely cumulative, a total of $5,000 within 3 months. After 3 months I am told it was $5,000 EACH month.


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Had to use phone funds transfer service because online banking was failing with errors. They got the name of payee totally wrong (but it is a well known brokerage firm!) Payment is now nowhere to be found.


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I saw a promotion for opening a checking account. I applied, and it took 4 days for a response. I was approved for Basic Banking. I read the reviews online, so when I funded the account transferred a few dollars via CashApp. The deposit didn't post for 2 days. I thought it might've been due to the account being new.


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If you are looking for good service THIS IS NOT THE BANK TO BE WITH. In my opinion HSBC is excellent in Europe & Asia BUT not in Canada. The staff here in Canada is highly unprofessional and lack even basic knowledge, customer service & English language skills. To make experience worse, the Vaughan Mills (Vaughan, ON, Canada)  branch manager "Rose **" lacks management skills, is highly ignorant and delusional of her role. Would love to see HSBC senior management take note of it and focus on training staff in great customer service that they are known for in other parts of the world, else risk brand image.


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I just wonder does Headquarters cares about its reputation? **. This is ridiculously low. Even scammers get better reviews. I will copy my comments.


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Need to have a drive through window in the new HSBC branch in Westbury N.Y. Also, need to have a branch closer to my home in Mineola, Williston Park or Albertson N.Y. All banks should have a drive up window. I am disabled and it is difficult for me to get out of my car and walk into the bank just to make a simple deposit.


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I called to HSBC with a request to check if I am eligible for a new checking account promotion since I already had CD some time ago. I spoke with four different HSBC representatives and no one could understand my question. It turned out that I was rerouted from Philippines to India, and From India to somewhere else but not USA branch. Each time I asked for a manager, I was rerouted to anyone else but NOT to the manager. All out of State reps kept asking me different questions not related to my main question. I am wondering how the business is done if reps don't understand what they are doing.


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Worst bank to do business with. Staff is unfriendly and dismissive of any issues that arise with your account. The bank acts with impunity when it comes to its actions and they will not respond or provide you with explanations when confronted. If you have the opportunity to bank with someone else, do so, it will save you headache and frustration. The bank doesn’t work with Zelle or Plaid so it makes linking your account very difficult. Forrest Hill, the VP is especially unhelpful and never returns calls or offers any real help. The customer service is routed to India and the people you speak to have no real desire to help you out. Calls regular get disconnected and you will never receive a call back. The customer service representative Rachel ** should not even have a job. She was supposed to be my point of contact but never returned any of my calls or emails. Overall, worst experience I have ever had with a bank.


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This lender marketed a number of third party services and I got stuck with a home warranty company that refused to honor the terms of the warranty. When I contacted the mortgage lender for their assistance, not only did they nor provide assistance, they would not even respond to my letters.


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HSBC were so poor it beggars belief. My former wife, (current GF) who works for a top 10 publicly listed ASX company got a loan pre approval. It all went smoothly. I decided to also look at an investment home loan through HSBC. I offered cover (including the investment home) at over 9x. I gave them my salary details, but b/c I work for a family business I was treated differently. I gave a 19 tax return and a 2020 tax return showing a pre tax salary of 25% of what I was seeking to loan. As I am a director of 4 companies (3 of which no longer trade and I have a trust), I was treated with serious distrust. So 9x plus cover as security and they won't lend to me b/c I work for a family business. 


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Well, I am Manu from India, after looking on Wikipedia that HSBC is one of the finest bank in the world and checked if their services are available in India or not. And I found their services in India and after checking their website www.hsbc.co.in in India I finally found that they are offering a banking services in India. Even a zero balance bank account is available... I found a branch and visit the branch, I thought because it's one of the largest bank in the world, I thought I will go there and just open an account in a minutes. But after visiting the branch I was felt like they want to know everything about us and despite of opening bank account they were talking about everything else.


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I am an existing FD customer. Trying now, for 6 weeks, on a daily basis to complete the process of opening a business account. Hours spent several times a day trying to get through (yesterday 2 hours!). Equally online application process - verification of ID, which shouldn't be required since I am an existing customer not working. Online support/chat more than useless. Now tried to use online complaint form and it tells me that my email is invalid. This is breathtakingly incompetent.


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Worst bank I have ever dealt with - STAY AWAY FROM THEM! I have been a premier customer for 7 years and if I had a choice, I would give this bank a fat 0. They are a complete bunch of incompetent clowns and thieves. HSBC customer services is worse than useless, they obviously do not know what they are doing. I finally was going down to the branch in Nice to close my account. I was told it will be closed, but I can see that they finally refused. Moreover, they charge 15 euros each month for NOTHING and even charged me 8 euro, but for what? HSBC took money out of my account dishonestly. STAY AWAY!


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I made a mistake twice and joined HSBC for the second time after 5 years, purely deceived by their offers on cashback on transactions etc. But please don't fall for this little incentive as the headache dealing with this bank does not worth the hassle and the offer, believe me:


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After depositing a mobile check, without notice, without reason and without indication HSBC US blocked my account access. My Money and I cannot access it. Customer service keeps on repeating scripted texts. HORRIBLE HORRIBLE HORRIBLE Banking practices. I have never seen a worst bank like HSBC. I had to pay my rent and I couldn't, I had to pay my fees, but I couldn't. What if I was on road, what if I had to undergo surgery, what if I meet with an accident. 


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HSBC hold my wire transfer for more than one month. When I asked them any reasons they don't respond my question. Never see this on another bank. Not a professional services. Very disappoint. Never use this bank again.


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It’s great when you can transact with the same bank in different countries however the international money transfer fees are just so high and the minimum balance requirements at times are a huge hindrance in Covid times when there’s more cash outflow than inflow.


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I opened an HSBC Direct Savings account in early May. I transferred a substantial amount from another bank via a bank-to-bank wire transfer. The money was transferred from a joint account I shared with my husband into a sole ownership HSBC account. I looked at the account from the bank I transferred the funds and I saw it was debited. It was also credited to the HSBC account. Last week I got an email that froze my account because of irregularities in account holders. I tried to log into my HSBC internet banking account but it was frozen. That is where the nightmare started. I called and was transferred to a call center I think in India. Then I spent a long time for identity verification and then proceeded to resolve the problem. I was put on hold and I patiently waited for over 30 minutes listening to the music. Frustrated I hung up and called again.


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Hsbc bank is the most unorganized bank I have ever dealt with. For weeks we have tried to access the account, then another 3 weeks to close the account. All we wanted to do was verify the account so we could use the online site. They weren't able to help us to that. Constantly forwarded to different customer service representatives for days and days because no one could help us and it felt like they couldn't even give us any information about our account. So many hours wasted on their part and of our time. I feel sorry for anyone that opens up an account with HSBC.


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I gave a second chance to HSBC 2 months ago after a bad experience 5 years ago. 2 months ago, I opened a bank account, I have no access to online banking. I can’t check my balance or make transfer to hsbc France, or do anything. I called maybe 10 times, Stayed hours on the phone, with promises to call me back ... Nothing... I spent an hour and half in the branch. Still nothing. I can’t use my bank account at all. I can’t access my online statement, I can use bill pay, I can’t use my money.


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Customer support staff are repeatedly arrogant, unhelpful, restrictive over many years without improvement. Cannot be recommended to get entangled with longer term. Comparatively, very poor security filtering, resolution, brand loyalty, QOS. Still have a blocked joint account 8 mths later with substantial funds after acrimonious split then HSBC highlight all transactions as atypical (because I had to switch accounts but staff can never comprehend, because they are sub-contracted and care nothing for preservation of brand loyalty). HSBC can be fully expected to collapse without warning.


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Online and mobile banking locked, just cannot get through on the telephone, branch is only open in Wigan 10-2 Monday to Friday so you are suppose to take annual leave just to get a bank statement and have access opened for your bank account, not good at all.


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This is hands down the worst experience with a bank I've ever had. They blocked my account over a week ago and refuse to allow me to access the $30k that I have deposited in their bank. I made a mobile deposit from my credit union and the fraud dept flagged because it's a credit union. They continue to block any access to my account and will not allow me to withdraw my money or close the account. Please don't do business with this bank unless you want them using your money for their personal gain. They are extremely dishonest and irresponsible with "your" money.


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We did 2 international transactions, 1 within 2 HSBC accounts. They both took more than 3 months to complete, not something you want in online banking. Eventually, I had to make the transfer at a physical bank. The online banking platform, at least in Indonesia, is not very user friendly and contains hiccups. It's not possible to search for a specific transaction in your e-statements so you have to sift through all transactions that month. Additionally, when looking back at e-statements, after opening 4 statements, I only get pop-ups with gibberish. This continues after signing out and in again.


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I was scammed for a jewelry purchase in October for 4100.00 and they refuse to help as it is fake jewelry and they ask me to put out more money and get appraisal on the pieces. HSBC needs to help their customers


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6 months after opening a new account and meeting all criteria for a bonus offer of $750, they said I didn't use the correct promotional landing page originally. #deceptivepractice, #falseadvertising I even confirmed that I met the criteria throughout the waiting period, and did direct deposits and kept minimum balance, etc. No way I can prove the landing page I used 6 months prior.


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Their website was not working for me for most of today and so I called them on the phone. The quality of the voice was so bad that I could barely understand them. These are very simple things and if you can't make those work reliably then I'm afraid you need new people in charge.


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I have opened a Premier account with the HSBC France. After going through whole bunch of document verification's I have received a letter of confirmation from the account opening department regarding my online banking secret code and user name which will be mailed in 15 days and my bank manager will be contacting with me as a new premier customer to discuss the banking information etc. BOY A BOY! No online banking login information and no call from the bank manager! 


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I waited for 3 hours in the bank to cancel my account. When it finally was my turn they refused to cancel my account despite me having all the documents needed to cancel. When I asked them to show me where in the contract it says I'm not allowed to cancel my account and what documents were missing I was told it was my problem to figure it out. Horrible service and horrible attitude overall. Avoid doing business with them!


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I paid off my debt on September 2019 and close account as request. They told me it is close, but month later they set the bill with the charge. I call back and they said it's the interest charge. I paid it and they still send the bill on the month after. I came to HSBC bank branch. After while they said it's close and ok. Month later they keep sending bill to me. That's a scam bank and people work in there not nice either. Get away with this. Also I figure out this bank come from Hongkong. Id that the way as Chinese try to cheat us? I will file complaint to US government to see what happen.


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Every time I call customer service I get someone in India. I can't understand them as they talk too fast and English is not their first language. Looking online to make a complaint, there are telephone numbers listed (someone else said they are not operational) but no place to email. Eventually I found a link called 'Customer Feedback'. Clicking on that I was then routed to a page on Questions and Answers. I am just going to stop using the card. Save yourself the hassle and don't respond to their many snail mail solicitations for a 'Preapproved" credit card.


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I opened a CD for 10,000 dollars on Jan. 9 2019. Closed the account 1 year later. They were suppose to Fed Ex my check and receive it in 8 to 10 days. After 12 days I called HSBC bank. They informed me that I would receive the check on Jan. 28. It never arrive. I again called HSBC bank. It was never sent. Now I received a tracking number. I called fed it to verify and it has not been picked up yet. If fed ex picks it up today, I will receive it on Jan. 30. Should I hold my breath???


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Did not notice an opportunity to establish a "payable on death" account when opening the "HSBC Direct Savings account." Called HSBC and was told it is not available with that account. They suggested going to a local branch to see if they'll let me open another HSBC account. The reps thought was they might then let me extend the payable on death to the online account. That sounds dubious. HSBC also takes 3 business days to transfer money to another bank. One of my banks takes one business day.


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HSBC offers extravagant incentives to open an account and then just jerks you around and doesn't pay. TOTAL waste of many hours of my life and the customer service is AWFUL. They will take your money and not live up to their end of the offer. STAY AWAY and don't waste your time!


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HSBC has the absolute worst Customer Service in the WORLD! I only opened an account here because they were offering $400 to open a new account with Direct Deposit and man am I sorry. I literally get declined every time I try to use more than 1000.00 and have to call them every time! And Customer Service takes forever to do anything. I am closing my account TODAY, I've had it. And BTW, their App and online banking is terrible as well. AVOID AT ALL COSTS.


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HSBC's phone application(s) and the online website are just confusing and is by far the most difficult and worst online banking I have come across. I bank with more than five institutions and this one has by far been the worst experience. I would consider myself to be someone with technical experience. Phone support was very nice but besides the successful reset of my login due to a "Generate Code" not working, EZ pay (auto pay) wasn't able to be completed, my payment date modification was not able to be met. Their online banking needs to be reevaluated immediately. I would have rather paid the extra .50% APR with a different institution knowing the inconvenience of their software.


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HSBC bank has been the worst service I have ever heard of as far as international transfers go. Using our money the transfer is still not complete. I sent the money electronically on the 16th October and today is the 8th November and still has not arrived. It would have been cheaper to fly to the bank, get a check and fly back and wait 6 days for it to clear. You should never use this bank for your own safety and well being. Good riddance to this bank.


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I must be an idiot for not reading this reviews and choosing HSBC's online savings solely based on their reputation as one of the premier global institution. What a fool I am. Truly, I blame myself for being an idiot way more than I blame HSBC, because the reviews were all out here. I decided to go with them over smaller regional banks that offered a more competitive return. 


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I am a software engineer that work for banks and built different online banking systems. HSBC online banking/app engineers/product managers/designers should be ashamed of themselves. It is the worst! Login is a headache. To setup your account you need to go to a legacy system that has a different User interface, if you see it for the first time you would think that this is a scam the website is hacked! You can do none of this with the mobile app! Similar goes to setting up automated payments. I called them, and they told me they will send me a form! A paper form to setup automatic payments! The representative herself did not suggest helping me to set it up online! They started charging me for late fees!! I never missed a payment with 8 different banks!


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I wish I had done more research prior to opening a premier account with HSBC. I like many others on here was lured into opening my account due to the $750 bonus promise. I went through the arduous process of opening my account figuring that it was just good policy to fraud screen. I was approved and had my initial deposit of $100 transferred from my Capital One 360 account. Then comes the nightmare.


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This will be long, but please read so you avoid the psychiatric hospital bills this ** b.s. bank has made me incur. My head is still spinning over the twilight zone that HSBC will put you into. I received a letter from HSBC with a pre-approval. Not pre-qualified. Pre-approved. I'm between jobs and my daughter has very expensive medical bills, not all of which are covered by insurance. She has cancer, and that $5,000 could come in handy, so I completed the identifying info requested and VOILA! I was told I would receive an email when the card was on the way. 


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I just recently opened a savings online only account with BANK HSBC. This was based on top recommendations for best accounts on a website. To begin the first week I opened the account. They blocked access to it because I logged in from another location. I mentioned I use a VPN for all my online banking. They asked if I was calling from a US phone number and I was like what kind of question is that if you can see my phone number. They released the block on that.


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I applied for the online savings account because of their high rates. My initial application was immediately declined because my credit was frozen. I thawed my credit report and applied again. On the application I gave my traditional copper wire LANDLINE phone number as my home phone number. During the application, I authorized an initial deposit of $1.00. I was contacted several times for additional information. Each time I called them they wanted to send me a text message with a security code. As an alternative, they could leave the code on my voice mail. They could not send this to a phone number that was not on the application. They allowed alternative means of identification by having me answer questions about my application or my credit report during these calls. 


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If there's negative star I'll give negative star. First of all, I just opened a premier checking account to receive my paycheck. Since then, every interaction with HSBC is difficult. Then comes the day I tried to linked HSBC as an external account to my other checking account. The verification process triggered a security warning on HSBC's side. I was contacted by phone by HSBC to run a virus scan. They required me to send over a screenshot to unfreeze the account.


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HSBC makes every user interaction as difficult and cumbersome as possible. Buying a home was a simpler process than setting up my US and UK accounts with this bank and ultimately required me to physically go to another state to sign a document. This initial experience was representative of every other interaction I had with the bank until I closed it today (also a nightmare). Logging into your account online requires: user name, password, child's middle name, opening their mobile app, 2 mobile clicks, and entering another generated code into the online experience. WHY DOES EVERY INTERACTION WITH YOUR BANK HAVE TO BE THE WORST! When you talk to the support team online, prepare to answer 6 levels of security EACH TIME THEY TRANSFER YOU (and they transfer you a lot). Bottom line, this bank disappointed me at every opportunity. I have worked with 6 other banks, and this is easily the worst one I have ever dealt with. AVOID!


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My Real Estate Clients applied for a mortgage at this bank. HSBC Christal **, Elizabeth ** had 31 days to do an Easy loan with big downpayment - and only! 1 day before the closing date they said that loan is not ready. Before that they ignored all emails from RE companies and clients. Christal wrote she was on vacation for 2 weeks, and they have no idea when they would close the loan. It was such a big and costly mistake to do home mortgage with HSBC.


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I applied for their online savings since they have the highest APY. Filled in the application, went through the credit check and the sourcing bank checks, etc... Then after 4 days I got a call from their fraud protection to provide them my driver's license. Then still after 2 days no response. I have opened similar accounts with online US based banks and everything has completed within one day. These turkeys act like you are at their mercy and they wanna take a month to approve your application... Then I read all these horror stories online and decided to withdraw my application. 


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I was looking online for a bank that has no fees and pays a good interest rate. I came across HSBC and it looked great. I opened an account online and transferred some savings from my Capital One 360 account. All fine and good. Then I got my weekly check in the mail and decided to deposit it in my HSBC account. No problems there. But then the next day, I went to log on to my account to see if the check had been deposited, but I couldn't log in. It said my credentials were suspended so I called the 800 number to find out what happened. Long story short, after a 20 minute phone call, their company policy is to suspend your account for 5 days when you deposit a check in order for the check to clear and they couldn't give me a reason why.. just that it's their company policy... That makes no sense! This bank is the worst!


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I recently opened a new credit card with HSBC. This is my first experience with HSBC. I used checks they provided to transfer balances from other credit cards. Even though I used checks that they sent to my home address to transfer funds from one of my accounts to another one of my accounts, this still apparently triggered a fraud alert. Their fraud prevention department called and left me a message with instructions for a number to call and nine digit number to reference. I returned the call. They put me on hold for 15 minutes and then hung up on me before anyone answered the call. They then apparently put my account on hold so I could not use my card.


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They offer a bonus for keeping money in account for 90 days and then when you try to collect they say you have to wait another eight weeks. Fraud and terrible dishonest customer service. Save your money and go to a good bank like CIT, Synchrony, etc.


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I am manoj **, I opened business bank account with HSBC for my new business content proficiency in November,2018. As i do charge online through the website and the most use of the HSBC account was to transfer money from PayPal and Stripe to the bank account through which customer pays us online through website. Only Few native clients were provided account of HSBC to put the money for the business content writing services, It would be not more than the 3% of the total business. It means that only 3%-5% customers paid directly to the HSBC account and rest I was transferring money from PayPal and Stripe to HSBC. 90% of our customers pay via PayPal and 5% to 8% on stripe.


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They say if you open a new account, you'll receive a bonus. I've been waiting past the maximum time and even after several calls to customer service, they tell me someone will reach back out and I never hear from them again after 2 weeks.


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DO NOT OPEN ACCOUNT HERE: On July 4th I received a text message that a fraudulent charge tried to post to my account from H&M 0291 for $195.55. I responded to the text message that the charge was not me. A few minutes later I was contacted by a representative that asked the same question. I told him as well that the charge was not me. The rep asked what was the last charge I made. I told him a $20 purchase to Sec a company that I pay on a regular basis. He took my information and stated that I would get a new card and fraud form to complete for the $195.55. I received the form and the charge for $20 was listed as fraud instead with no mention of the $195.55 (I assume because the charge was declined) so I actually should not have gotten a form in my opinion since the charge never went through.


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I would give them 0 stars, but unfortunately that’s not an option. This bank has no place in Canada and for good reason. I was in the midst of switching all my accounts over but quickly came to the realization that this was a bad idea. Their customer service is horrendous! Don’t try making an appointment at your branch or any branch for that matter because there’s no way to call the branch. Let that sink in for a moment...basically the only way to make appointments with them is to physically walk into a branch and hope they won’t be busy. Luckily both times I walked in to a branch they were practically empty which in itself speaks volumes in terms of their retail banking market share.


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Purchased 2 motorcycles with son about 15 years ago. HSBC Nevada financed. Son missed SOME payments and I completely paid off 13 years ago. Never received title nor lien release letters. I sent required documents 2 years ago and still never received requested releases. Spent an hour trying to get someone to assist. Multiple calls yielded one person who gave me 2 numbers which ring unanswered. WILL NEVER BUY ANY PRODUCT THAT USES HSBC FINANCING AGAIN.


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Just opened an account in California at one of LA Branch and in four months I got nothing but trouble. At every few thousands dollars wire and transaction they freeze my account to verify the transaction for any potential fraud. I have an active site online and I always buys items from China. I learnt lately that this bank was under world wide investigation for money laundering. Best treatment for this bank is to to sue them for large amount for damaging my business.


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I applied twice for a credit card with 0% interest for 18 months.. Both times, I got an email back saying the application process wasn't complete and that I needed to call them. In both cases, they said there was a mistake in my application. I disregarded the first email and was told later that my application was withdrawn because I didn't respond. I reapplied a few months later because the 0% for 18 months was good, The second time I received a call while I was driving asking for personal information. I asked them to email me because I was driving. They sent me an email and I called them. I took the lady about 10 tries to be able to verify the code they sent me. 


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HSBC France (the intermediary) slower than a tortoise. It’s been 20 days. They are not able to clear the telegraphic transaction. Neither they are able to return the money. I made the TT from Hong Kong to Indonesia on 2nd July, the intermediary (HSBC France) came with questions on 10th. They took so long to send cable to HK? How intelligent. All their question were replied with evidences, evidences verifiable online, and also in search engines. Despite this, they are not able to release the funds, and neither return the funds back.. Not amused with this service.


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I needed to refinance my condo unit. I approached HSBC mortgage department by phone. They advised me to send them certain documents related to income, income tax returns, notice of assessment from Tax department (CRA), job letter, T4, T5 and old age and pension related documents. I sent all the documents. After a week we were (myself and my wife) called given an appointment after another week for phone conversation.The Customer Service Representative (CSR) was very unprofessional. The questions he was asking me indicated that he had not read any thing from my documents. To answer his questions I would tell him to look for that in the document I provided. Every time his answer was that he did not have time to read my documents. I spent about 90 minutes with him. I reminded him several times that he should have studied my documents before calling me. 


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I opened a premier checking account lured by their generous opening bonus offer. Only a few days later, I deposited two checks, one from my neighbor and the other from my flexible spending account. They freezed my whole account out of a sudden and I had to call the customer service. They were not helpful either. Instead of unfreezing my account, they kept saying that they have to review the deposit and it may take up to 5 business days. For the meantime, I would need to just wait.


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I recently switched banks because HSBC has one of the lowest yields among other banks. In order to do that, I had to roll out all my funds before I closed down my accounts. In the process, I'm more assured everyday that I made the right choice leaving this bank. At first, it was an ordeal to roll over the funds from my IRA account to my 401(K) plan under my current employer. I called and was told that their computers didn't allow them to enter certain format in the address field on my application. So I had to go to the branch near me and the "Senior Director" of customer relations had no idea what she was doing. She had to call her colleague in front of me to ask her what to do, which is, simply taking my filled out application in written form and processing it....


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I opened HSBC Advance Checking account in November 2018 through HSBC promotion published on their website (they are still running it as of today) - $350 welcome bonus when you deposit $10,000 within a month and keep it for 90 days. I've posted $10,000 per the promo rules, followed up many times with HSBC customer service on the promotion conditions. They advised me welcome bonus would be posted in May 2019. But in May, new story emerged - no bonus! They claimed I did not open the account through their promotional web page, which is absolutely not true! I've spent hours on the phone with Customer service, several times different managers promised me to resolve the situation and offered to call me back in 2-3 days - no calls, everyone of them disappeared! HSBC is unprofessional, full of lies, scummy practices. Stay away, don't buy their lies.


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Decided to take their seemingly generous offer of cash ($850) to open an account, so I did. Was told that my money would also earn over 2% interest while sitting there. Opening the account was overly cumbersome but I muddled through it. I deal with many banks and have a lot of experience with banks, the HSBC process was not normal. After finally jumping through the many hoops I find that the account basically earns no interest. 


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It's been over 8 years I'm an HSBC customer in 4 countries around the world, their service is always been pretty much good, but lately I was dealing with my International Relationship Manager from HSBC France and it's been a terrible experience. First of all, completely unexpected he has sent me an email notifying that my account in France has been blocked because showing inactive status (I live abroad since 8 years) and I  had to provide a lot of documents (also tax declaration) to reactivate it. Starting from the principle that I receive yearly notification from HSBC with such a request and I always fulfill it, this time I found this way very brutal and no respectful. Is it necessary to block my account? 


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I have been a fan of HSBC’s excellent customer service and appreciate the ease of doing business with you all. However, I recently found out that HSBC reported a late payment on my credit reports. This late payment (August 2018) was the result of the technical glitch of the EZ Pay System. I hope you can help me remove this late payment mark on my credit reports. Here’s what happened: When I volunteered in Egypt last summer (May-Sept 2018), I applied for a HSBC credit card because of its presence in Egypt and beyond. Before I volunteered in Egypt, I called HSBC to place a travel alert and inquire about steps I need to take to set up automatic payments. I was worried because I might not have access to internet. 


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This is by far the worst bank I have ever used. They are running a scam. They do not honor their signup bonus. Repeatedly find different tricks to put more money in your account but makes it incredibly difficult for you to access. None of their customer service reps are qualified. They tell you something different each and every time you try and get on the phone with them. It takes a while to even get a human on the phone. They often put you on hold then just hang up. The reps will reassure you your complaints are being noted and filed. However, when you contact them back because an issue was never resolved they never seem to have any issues on the subject. Ive tried filing 2 formal complaints only to find out after spending hours on the phone they never processed it or have any records.... They treat their customer like with minimal respect. They basically refuse to provide any support. You may find more success in talking to a wall.


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Very poor customer service on their credit card dispute department. I've had a dispute going for 4 months and they still have not credited me back even though I supplied tracking numbers for the product being returned. When I called them I had to hold over 30 minutes and then had to hang up. Called again and as of now I have been on hold for 63 minutes. To top if off I get the same message every 10 seconds saying "we are sorry, all our reps are busy assisting other clients. Please hold the line as we value your call." Did you ever think you should hire more people to answer the phones? Is my time so unvaluable that I have to sit on hold for an hour? The dispute amount is not even worth my time, I will never use my HSBC credit card again!


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I opened an account because the in store Rep told me there were no international ATM fees. It turns out there are. Their mobile app is amateurish at best. I received a call from HSBC indicating I had opened a Lexus Credit Card, which I did not. I went to the HSBC website to find out who I needed to contact for suspected fraud. The website says to call the number on the back of my card. I did that and followed the appropriate prompts. The Security Rep over the phone immediately told me I needed to hang up and call another number. I asked to speak to a Supervisor and was hung up on. The single worst bank I have ever dealt with. Never again! Buyer beware!


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Saw my local branch was offering a $750 cash bonus for opening an account with $75,000 balance. So saw relationship manager that told me I needed to go online to get an account number and once received he would open an account for me. I received approval and account number. Went into branch and was told I needed to open both a checking and savings account and didn't need to fund the checking account and could put the $75,000 into savings. 4 weeks later the bank closed my checking account because it had no transactions. I didn't get my bonus because to qualify you need both a savings and checking account. 


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When I received HSBC promotion via mail, I deposited $10000 at HSBC branch office on September 24, 2018. After six months, which was March 24, 2019, I went to the branch office and wanted to get out my deposit money together with the promised $400 bonus. However, I was told there was NO BONUS for me in their system. I went to the office on April 11, April 15, Joyce told me that I should get the $400 promotion and it was processed by Jasmine, the person who processed my deposit on September 24, 2018, but someone "back in the office" didn't process it. She promised that they should get back to me within two weeks. She promised to let Jasmine get back to me on April 16 when J was in.


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I opened a savings and checking account with HSBC because of the bonus that they paid. I went into the branch in Ft. Lauderdale, Fl. and spoke to Mayra ** at that branch. We talked about opening several accounts. She was very pleasant, and we figured we had a winner with the brand and the manager. We were wrong. I have had my account now for over a month and still don't have access to my funds. I can't get into my account. Every time I call her she is too busy to answer the phone. I leave a message but she does not call you back. If I get in touch with her and she says she will send you some info she does not.


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I initiated a balance transfer on-line from HSBC to Capital One on Feb. 24th, 2019 for $3,500.00. Two weeks passed and the monies were not in my checking account. I called HSBC to cancel the transaction. Although I called, a check was sent to Capital One. According to Capital One they never received such check. I am being billed for $3,500.00 which I never received. I have made numerous phone calls to HSBC, in addition to providing evidence from Capital One that indicates that the monies were not deposited into my account, but the issue has not been resolved. I went in person to the HSBC Bank and the teller suggested that they put a stop payment on the check or try to track down the of the check. I am being billed for a balance transfer that never went through and being held responsible for locating the check.


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I tried to open both a savings account and checking account to qualify for a $750 bonus on April 12, 2019. They opened the savings account and took the money from my funding bank in just a few days. Getting the checking account was another matter. It is now 4 weeks later, they have had my money for a month, and I have not qualified for the bonus. I have received yet another request for more information. This is about the 5th one. They have gone through the 'online account opening dept', the 'fraud department' and any other department to not open my account. I believe this is just a scam offer of $750 to get your money and never pay the bonus. 


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I made it a wire transfer for over $200,000 as part of my divorce settlement from the Vienna VA branch of HSBC to United Bank in Fairfax VA. After confirming all the wire details the wire was made and then I called my ex to see if she had received the funds on her and she said she had not. Talk to the branch manager and he said that sometimes it takes up to three hours which I found strange. Because I was a Premier Bank in member and my balance was now Only had a few hundred dollars left in the bank it manager told me I would need might want to close my account because I would incur a $50 monthly fee, so I closed my account. I called back the bank later that afternoon and the wire still had not been made so I called HSBC headquarters.


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I opened a checking account online at HSBC USA. To finalize the account opening 2 trial deposits were to be completed. Due to some technical error these failed. In 3 emails I was prompted to submit a check to HSBC USA. And in an online chat it was confirmed that I may send a check for deposit. So I purchased a cashier's check and was just about to send it off, when I received another email from HSBC informing me that further information is needed to open the account. I was told that the emails prompting to send a check were send in error and the employee should not have given me the information. What an incompetent, deceitful lot!


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I opened the account to transfer a balance from another card. You can't sign up for an online profile until you receive THREE SEPARATE VERIFICATION CODES, all which come in different forms (e-mail/text/mail) ALONG WITH receiving your card. I only received 1 of these 4 things in a 2-week timespan. I called every other day asking where my card was, told it'd take 5-6 days, then again 7-10 days (every person had a different answer). I finally got them to make me an online account so I can start the balance transfer. 


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I'll spare you the whole story but I have been trying to update my account details on a Serious Saver account with HSBC and the process has taken about 3 weeks now with hours of time on the phone. I was handed around from person to person. They promised callbacks that never eventuated. I have probably spoken to 7 or more different representatives from their phone customer service now to try and sort my issue. They tell me "another department" has to sort the issue but this "other department" can't be contacted via phone, only email. That is a travesty in my opinion (and sub-par) and has caused me to waste my own time trying to sort this whole issue out. Staff are great, don't get me wrong but there's a underlying sickness in the organisation that needs to be fixed in their process and communication channels otherwise they will continue to have disempowered customer service staff.


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On a recent trip to Mexico City, I used my credit card at an ATM inside an HSBC bank to acquire pesos. The ATM issued one 500 peso bank note and two 200 peso bank notes that were counterfeit. The bank refused to provide good notes and refused to return the counterfeit bank notes. The question is whether those counterfeit bank notes were put back into the same ATM to scam another customer?


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I applied on 4/5/2019, took their initial offer due to 0% for 18mos, then I after I applied I opted out of promotional offers that did soft credit pulls on me. So then I get a email stating they mailed out my card so when I didn’t receive it just yet I called them on a Saturday early morning being told that I then needed to contact their security department after being on hold for over an hour. The representative was of NO HELP! She then transferred me to the security department which was then closed only open m-f 8am to like 11 ET. So then come today (Monday) was on the phone ☎️ with them for a very long hold time. 


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I used a special HSBC online link that was required to get a $350 bonus on a $10,000 checking deposit, which would be credited about 5 months after making the deposit. Everything went as-expected to do the online setup, up thru the point I had entered the funding bank account info, then it went awry. The next screen asked a yes or no question, but missing from the page was the Continue button. I clicked the Chat button, but the person was unable to help advance my application. In the meantime, the application timed-out. 


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This is for your own sanity: Do not open a bank account at HSBC Mexico. I opened it at Cabo San Lucas; however the most unfriendly people are working at San Jose del Cabo Mexico. Completely rude, lazy and difficult. Not only does HSBC make it complicated to open a bank account and get FULL ACCESS to online banking BUT they add more complexity like a "token" and "secure key" for 'more security.' Don't get me wrong. I'm for security but this is nonsense. YES, I am aware that they were sued for their unethical criminal participation in 'money laundering' but again these employees they've hired are incompetent and do not want to work and help out.


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I have had bad experience after bad experience with HSBC. Long wait times, unhelpful staff, and minimal information from the company. Most recently, I spent 50 minutes jumping through hoops on a phone call in order to upgrade my advanced account to a premier account. After going through all manner of documentation and verification they then very hastily said: "Well, there is an internal check that says we will not be able to upgrade you today..." and then proceeded to ask if they could describe all of their other account types available. No explanation, no information about what I would need to be able to do in order to open account. Just a blunt statement - "Sorry, it is an internal check and we are not allowed to go into detail..." What a sham. This is not the first time I have spent an hour with this company to be turned away entirely without being served and with no information. Thanks HSBC.


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HSBC is a sneaky and unconscionable, Would have given zero points if I could because this is a shady bank that will NOT reflect a recent payment of $2084.57 made to the credit card total balance even though the payment has been cleared on the external checking account used! According to their useless rep it will take 10 days just for the payment to reflect on my credit card balance! This is not common with other American banks, I will never deal with them again and NEITHER should you!


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Every transaction or operation with this bank requires you to jump through unnecessary hoops and experience frustrating delays. My account was in hibernation due to inactivity, so I go to the branch to unlock it. Even though I was there in person at my branch, they could not unlock my account, and needed to submit a request for head office to do it... Which would take two to three weeks!


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I signed up for this the HSBC cash rewards credit card originally because I was traveling abroad and it didn't have foreign transaction fees. I also understood that it had 0% interest for 12 months but later found out that this was ONLY on balance transfers. I had racked up $200 worth in points but without notice they closed my account without my permission because my automatic payment was not made due to a typo! I was able to book an airline ticket with those points only to find out they had shut down my account. I had tried calling them but they didn't call me back in time before ending things. They were unable to reopen my account and it really took a blow to my credit score. Their customer service was an absolute joke! I will never ever use HSBC again! Horrific and most stressful experience imaginable! I am a good customer with an excellent credit score. Sorry to see that they lost a good customer for life. They need to get their ** together!


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I have been trying for 6 years to close an account opened in France prior to moving to the US. I never have the proper document, they are charging us fees for credit card we never received for this account that we absolutely never used. Those people are con artists, do not use them. We had enough and we're about to sue.


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I've been a victim of a huge fraud syndicate who uses HSBC as their bank. This means that HSBC harbor criminals/fraudsters as surely before a person opens up a bank account, the bank HSBC, must do a background check on so called person! I've paid $3200 into HSBC Walnut branch account in February from South Africa whereas only after funds left, I realized I got scammed. Since then, my bank and I tried numerous times to contact HSBC as to reverse my funds. Today is 15 March 19, and we are yet to receive any feedback from HSBC US. This means that HSBC as well as these criminals are working together to steal peoples funds. There's no e-mail contact anywhere. How do they expect a person from SA to contact them? I send e mail to the UK, and all they could say was that they don't work with fraud and can't help. HSBC YOU ARE USELESS AND YOU HELP STOLE MY FUNDS AS YOU HARBOR CRIMINALS.


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DO NOT BUY INTO THIS BANK!!!! IT IS A SCAM!!!! I received a mailer with the bonus $375 offer. In order to get the offer, please read the fine print and do everything!!! 1. Take the mailer in person to the branch. Open the Checking Advance account with $10,000. You will go through a very long "verification" process. 2. Keep the funds in the checking account for 90 days or, if you really want to maximize this, open the online savings at home for the online rate of 2.22%. 3. In a total of 5 months, you will receive the bank bonus of $375.


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In Sept. of 2018, I took an advantage of an offer from HSBC in which I would be entitled to a $350 bonus offer if I deposited and maintained a balance of $10,000 for 90 days. I followed the rules immediately and completely. As of today 3/12/18, I closed my account with a balance of $10,000 and 45 CENTS. I spoke to reps on the phones numerous times in the last week battling to get my bonus offer. Their reasoning was that I did not open the account properly online, so they disapproved the offer. My money basically sat in their bank for 6 months to collect 45 CENTS in interest. WOW!! I was robbed of the $350 bonus offer!!! WARNING!!! DO NOT DO BUSINESS with HSBC BANK!!! They will not follow through with their offers!


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I already have a checking account with them so I thought it would be easy to open a direct savings account also. Wasted so much time. Every helper said different things. After trying 10 times someone at the bank suggested I use a driving license from 5 years ago in NY. At that point I gave up. I am a USA citizen and live in AZ and have my own business and make 500K a year. This is not a bank.


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I am an expat. I live in Australia and have HSBC accounts in both countries. HSBC UK have frozen my accounts (which still have funds in them). After spending hours on the phone to them several evenings in the last week they will still not unfreeze them. Their red tape is wrapped up in red tape. The advisors are not knowledgeable enough to suggest anything that may help resolve the simple issues. The solutions suggested fall upon deaf ears and a lack of interest to help elsewhere. Truly awful customer experience and desire to help people displayed by this institution.


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These morons place a fraud alert on my card on a Friday. Immediately I called customer service and the first moron tells me I have to call Monday to Friday as their fraud dept is closed now and also on on Sat/Sun. I tried chat with moron #2 in India - same scripted call. I called them on Monday at 5.10 pm and the third moron tells me to call between 9 am and 5 pm. I called 8.20 am Tuesday morning and waste time with 3 more morons - just to close my account. Finally after 45 minutes they say OK ACCOUNT IS CLOSED. You may think PHEW! PROBLEM SOLVED! WAIT NOT SO FAST. 5 days later they send me a new credit card - which I will not activate. My question is - who is the idiot running this bank? How is it possible so many idiots in one place?


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Are you kidding me??? They have my private information??? Where DID they get it??? Not from me??? Phoning me day and night with salespeople speaking Chinese?? I am in Canada in my private home and I have intruders calling me that are calling themselves "a bank"??? This is not a reputable bank. They have stolen my information from me through scammers. Invaded my privacy!!! If I want your credit card I can apply and after this giant violation of trust...not a chance!!! Not now... Not later... Not ever!!!


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In short; My card was no longer working after having it only about a month and a half. I contacted HSBC via their Live Chat. I was told at least twice that the card and account were fine and the account was in good standing. I figured the issue must be that I hadn't setup the online access yet so I informed the agent on Live Chat that I would do that right away and I did. To my surprise no account info showed up after I went through the long and repetitive setup process. Nothing about my credit card was there. Literally two days later my statement shows up in the mail and states that my card was closed and past due by over thirty days. I was shocked. 


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It sums it up to the bank is a scam. Steals your money if you don’t pay attention to your account. I deposit my check into my account on Friday 15th 2019. Back on December someone used my card to get a hotel. I contacted the bank to notify them about the change on my account. They close the card and send me another one in like 5-6 days. They gave me a credit for the 155.68. Now on February 15th they took back from my account. To top it off I never got my check money I deposited in my account. I’m so frustrated with this bank.


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A female named Pinky from Bangalore it seems. I can't believe such stupid dumb females are working with HSBC call center UK. There's a confusion about my card number and suddenly she is saying about herself like am Pinky and from Bangalore. Why the ** should I know about her birthplace? She should be solving my problem. I hope she comes out of her mental illness soon. Illiterate **.


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Only way to contact them is phone or online customer service, or visit branch. Customer service is a joke. Okay to use call center in India but damn, someone should train them first. If their only solution is to visit branch and nearest branch is 10 hours away you have a problem. Tried dealing with them for two days, part of my life I will never get back, along with the $50 paid to my bank to stop their stupidity...


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Opened an account online and I was planning to deposit $20,000 in a savings account. I am a current customer with an active credit card. After 3 days of email verification, completing ACH transaction verification, it took them 4 days to send me an email asking me to call them. On the phone they asked me to send copy of my ID and proof of address. I have been at that address for 25 years and the same address is on an existing account with them. I understand protocols to combat ID theft, but this was absurd policy for an existing customer with the exact same info. They gave me a credit card without any verification and now they ask for verification when I am putting money in that bank. Also they don't accept Driver's License as the proof of address. I have opened account online which was completed in minutes. All I can say is "Stupid" management. I apologize for the language but it is the fact.


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OMG! I thought I was the only one having so many issues with this bank, they are just no good for any business. I saw a lot of branches in Hongkong and found out that they are everywhere in China, I import from China and Korea to the United States and even though there are no branches near my house or businesses I decided to open one business account in Tyson's corner Virginia, I filled out forms and been told that it takes some days to open it, I said I open a lot of business accounts in the past and it took only 30 to 50 minutes to do it, but I agreed. 


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I opened a business savings account based on interest rates. I was personally visited by a HSBC representative to complete a multi page application which took 2 days complete. This was odd and should have been a clear indication there will likely be a problem. I was unable to gain access online until I received a pod that I needed to receive an access code. Without having the pod, I was unable to gain access to my account. Deposits could only be made by check or wire; not by funds transfer. I am still awaiting my 1099 which apparently takes several weeks to generate and must be mailed. This bank seems unaware of US law. After 2 months of the agony, I closed the account which must be done at one of their branches and took over 1 hour to complete. I presume similar experience for personal accounts since there was someone at the bank at the same time I was present closing her account. DO NOT use this bank.


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I have been locked out of my HSBC Checking account for almost as long as I have it (a little over 3 months). Cannot access it either online or at ATM. And cannot get help anywhere. I called at least 10 times to HSBC customer service. They say that they need to transfer me to HSBC fraud dept and every time after endless wait on the line I just hang up with nothing. I went to the Branch several times and they told me they cannot do anything without me talking to fraud dept. Gave me another number to call. The same result - no answer due to "unusually high call volume"... This is crazy! Who can help me with this nightmare? Btw, I found lots of reviews online with similar issues and complains about HSBC...


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I have had an HSBC account for almost 3 months. I was locked out and had money I needed to use and was unable to use that money. Since I couldn't get a hold of anyone at HSBC during my lockout, I called Wells Fargo (where the funds came from) and told them HSBC is a fraud and to cancel that transaction. This was at a time I needed that money immediately with an investment deal. 


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In October 2018, we received an offer to open an account with a balance of $10,000 and maintain the same amount for 90 days then you'll get a $400 cash bonus. After 90 days, I called and was told that the $400 will take about 8 weeks after the 90 days for me to get it. After reading many posts about the same problems, I'm thinking of taking my money and run instead of wait another 8 weeks. 


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Bank associate at Chinatown HSBC bank refused to open an account for because I look too fat in my DMV photo so I asked for the branch supervisor who asked me “why did you come here - you should go to the bank where you live”.


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Terrible bank. Avoid at all costs. They sent me an email flyer offering a $200 account bonus after depositing and maintaining a $1,500 balance. I met every term and condition, and they have continued to drag their feet without honoring the agreement for six months. I'll have to file a dispute with the CFPB and BBB likely, but the customer service and leadership at HSBC are the worst in all of banking. Do yourself a favor and run the other way.


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First, I was declined because they couldn't verify my identity. Then, they did and it took 3,000 thousand screens and 10,000 separate validations. I'm putting in 10K to get the 350 bonus and I am GONE. I thought of using them as my travel bank, but they really truly suck. God only knows if I can get back my 10K, much less the bonus, in 90 days.


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I accidentally applied for the HSBC Gold MasterCard instead of the HSBC Cash Rewards MasterCard and it took me forever to get a hold of them to cancel my Gold MasterCard account, and when I finally did, I was told the card would be taken off my account in a few days. It's been over a month and the dormant card is still sitting there. I didn't even get an email confirming they closed my account or anything. I only got the card because of the no foreign transaction fee. Their interface is SUPER un-user-friendly. It took me a good five minutes to figure out how to check my credit card account in the app and a good minute to figure out how to pay my bills online. 


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Worst customer service. Only they collect your personal information. Never make deal with them. It's nonsense. The bank checks your personal information even more than 2 mounts and try avoid to open your account, especially on-line.


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I opened my online HSBC bank account in mid-October. They approved my account and withdrew initial deposit from my another bank account to deposit in my HSBC account. After two days of opening the account, they blocked my account and I cannot withdraw or deposit in and out of the account now. First they told me to go to branch to verify myself, which I did, still blockage not lifted. Then they told me I will receive a check of my initial deposit at my home address but it's almost 3 months now and no check. My account is still open, blockage is still there and I cannot do anything to get my initial deposit back. IT IS JUST A BIG NIGHTMARE. They can not even tell me the reason they will not correct the situation. I have several other bank accounts with other prominent bank, but I have no problem like this. Just do not know what are my options now.


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I had the EXACT same situation like "Pam of Denver, CO" who reviewed them on Jan. 4, 2019. I got a new HSBC card recently. Activated it online and by phone, then tried to use it and I couldn't. I called "customer service" 12 times and spent on the phone about 3 hours. Results? NONE!!! I cannot name it customer service, because there is NONE. People who work for HSBC are in India, some of them were really rude. 


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I tried to buy an iPhone using my credit card and the transaction was decline. I call the customer service and they told me that my credit card was flag due to the high price item and my card is new. She told me I have to talk to security and fraud department. She transfer me to security and fraud department but this department deal only with stolen card. She transfer me to specialist security department which I been put on hold for a long while. I tried to wait one hours a day before I hang up and tried another day. I unable to call at night because they work until 5 pm Eastern time. It's been 3 days now. Hopefully I be lucky next time.


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I just got a new HSBC card. Activated it, then tried to use it and I couldn't. I called customer service and was put on hold for 2 hours!!! When I finally got someone I was told that a security hold was put on the card!! I was told the reason was there was fraud on my card??? I tried to go online and was told they couldn't help me! I called customer service again and was put on hold for another hour!!! I told the customer service rep that I wanted to close my account because your company said there was fraud on my card and I haven't even used the card. They told me sorry they can't help me. I would need to contact security and they have gone home. I have NEVER encountered a credit card company like this!!! They are AWFUL!!! I am closing my account and never using one of their cards!! I should have read all the really bad reviews online before applying for this card. No matter how good the offer is DON'T FALL FOR IT!!!


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I was attracted with all the bonus, this is one of the worst bank and 0-100 customers service rep. I bought a Money Order and deposit to my account, it was held for fraud, this has been on for weeks now. Don't bank with HSBC. Forget the bonus and run.


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I opened an advanced checking account with HSBC because of a $350 promotional offer. No amount of bonus has been worth the aggravation I've had with HSBC. I frequently shop for offers and open and close accounts regularly, without any problems. HSBC has been terrible. Just opening the account and then funding the account was not user friendly and took appx. one week. After my promotion ended I waited the 6-8 weeks for the bonus to post, which it never did. 


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I make monthly deposits for my sister at the HSBC Del Amo branch and daily deposits with other banks relating to work. This is the ONLY bank I go to that give me such awful service almost everytime. The tellers are lazy, work in a slow-motion manner, not friendly and compared to other tellers at other banks seem like they don't even know what they are doing. You never see the same teller either, which is a good thing I guess. Maybe HSBC should invest in some enthusiastic employees who actually like coming to work and dealing with people.


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For 2 months have had "block restriction on account". I live in Philippines; account is in Canada and it has $250,000; no access to funds. Numerous emails futile. Issue called "sensitive" by bank (I hear violins playing). Asked my lawyer to look into it. Logic dictates this is an internal bank problem. I believe HSBC is afraid of further collapse if funds are moved out. Enquiry into reason for restriction always gets a runaround, no answer. HSBC must be in financial crisis. I consider HSBC to be a virtual criminal organization now. They were OK for years. Jewish gods please forgive me, but I feel like a Jew in WW2 ** Germany. Ominous situation. No interest in whether my wife and I may be needing some of the money that HSBC is no doubt using to try and "save themselves"; this probable effort has to only add bad karma to the huge load of bad karma HSBC clearly has.


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When I was in last year IESL Conference, there were an HSBC hut, saying annum free platinum credit card for Engineers. I took the services and obtained a Credit card. They said that we can obtain 0% interest free loan from them for the first month after querying the card. Since I wanted to do some private investment, I asked the number of dates taken to proceed the loan facility. They told me that within 4 working days it will be arranged. And a check will be prepared and sent to me by post. I did not receive any call from HSBC after that on my loan and the check is not received. Then I called them and ask the reason. They told me that it is not prepared yet.


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My account got Scammed by international fraud group. I called HSBC fraud department, waited 2 hours the phone finally connected, they didn't even give me the Case # or taking seriously, I told them I have police report and FTC report, she said, "We can recall the money but not Guarantee, it will take 3 weeks." I called again waited another 2 hours after a week, try to find what is the status of the recall, a lady answered phone, she said, "You have to contact other side of bank to find out where is your money." I said, "This was the fraud case, it was scammed, how can I can contact other side of bank? My money was out from my account in your bank." 


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I just opened checking account and credit card with this Bank. For no reason, they blocked my credit card so to contact them, I was literally on hold 3 hrs on the phone listening to a boring music, their outsourced customer service from India doesn't know anything so they keep transferring me around. I tried their online chat but they are not help either, they provided the phone number that doesn't get you a live person. So I don't know how to get in touch with this bank customer service? My credit card still blocked. I was wondering, what will happen if someone loses their card and wanted to freeze it?


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I opened a checking account online in November 2018, and transferred $1,500 on 11/19. In December HSBC blocked my account without a notice and for no reason. Online chat agents advised using a different browser when I complained about impossibility to do online banking. Only one mentioned that my account is blocked and I have to call Security Team without providing the details and time frame. I called them last two weeks every day, and a line is always busy. I don’t an access to my money, the online agents are not helpful, all my emails and letters are ignored. Would not recommend anyone to deal with HSBC!


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I transferred $22,000.00 US Dollars from my PNB account in the Philippines to my US Dollar account at HSBC Langley BC Branch. I received only $20,989.00 US Dollars into the account. HSBC kept $1,000.00+ of the funds transferred in addition to their $15.00 Fee. They have continued to tell me that the 'Intermediate Bank' determines what currency they transfer your funds in and that the 'Intermediate Bank' chose to convert my $22,000 US Dollars into Canadian Dollars and that HSBC then converted the Canadian Dollars back to US Dollars and that is the reason for the shortfall of my funds. They have not been willing to assist me in getting back my $1,000+ and they cannot explain why when I did an identical transfer of $25,000 US from both the same accounts that I received the full amount yet this year they have shorted me the $1,000 +. 


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HSBC sets a New Standard for World Class Service - the LOWEST POSSIBLE STANDARD! I wanted to open an HSBC Advance Checking account and associated HSBC Direct Savings account. HSBC offered a promotion of $350 bonus for opening the account and funding with $10K+ CHECKING HASSLE: Opening the checking online was a hassle to begin with as the application timed out and I had to restart - this due to the time it took to review the various policies and disclaimers. Completed the application finally and they got back to me by email accepting (allowing me to open an account) with a couple of codes. It turned out that since I don't use a smartphone, they had to send me two letters, each with a code, to open my online access to the account. 


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I opened an account. I was "automatically" declined twice because they could not verify my identity? No further guidance? I think it was because I needed to unlock my credit report. Third time worked. Once the account was opened, I linked to an external account to ACH transfer in funds. They said the link was established. Then the transfer (initiated by HSBC) was declined by HSBC when it arrived. Further, my login credentials are now declined. I called and they asked me to fax(!) them a statement from the external bank showing how it was titled and the account number. I did that. It is now days later, and hours of being on hold, or on 'chat' where all they can do is give me a central phone number to call. In summary, I have been trying to open and fund an account for 26 days. Hard to contact then and no progress when I do. Not worth it. There are plenty of (nearly all) better places to bank.


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I wanted to send $ to someone in the Philippines who had an HSBC acct. I went to a branch here to ask how to do it - they gave me all the info they said I needed. I went to send the $ and THEN they told me I needed to have an acct. with them. I went to another branch to open an acct. Was told they had an acct if I kept $5000 in I could get a $300 new acct bonus. I was the ONLY customer in that branch at that time - but no one could open an acct for me. I had to phone to set up an appt. I tried to phone 3 times - could never speak to anyone. Today I went back to try to open it - yes, someone might be available - but that new acct promotion ended last Fri. I did NOT open an acct, and I will not. No wonder this bank has the terrible rating it does.


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It is near impossible to figure out how to lodge a consumer complaint for this, so here I am. This is against HSBC Bank, the "Learn1 Program" and PHEAA/AES. I have a student loan from over 10 years ago that was originally owned by a predatory lender (Loan to Learn) that has since been shut down and taken over by American Education Services and PHEAA.


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DO NOT bank with HSBC. I am currently banking with three other banks and HSBC has the worst service ever. Even when you call up the helpline, their people hang up on you when they cannot answer your questions. I am definitely shutting down by HSBC account.


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I switched to HSBC when I relocated to the US as I was told that it was a good bank for people having accounts in different countries. Well, this is not true! In the US, after a few months, my account manager told me that I won't have an account manager anymore but only the online customer service. I never had a bank without any account manager. And in France, I have an account manager that didn't respond to any of my emails, phone calls, and the online customer service cannot do anything about it. I'm closing all my accounts and going to a bank that respects its customers. Don't make the same mistake than me, don't go banking with HSBC, they have great advertising but terrible customer service.


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I opened a bank account 1 month ago for the $350 bonus with $10000. Now I am not able to log in online banking site and mobile apps. I waited hours to get someone to help at the phone. This is a total fraud bank.


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I am wondering for first time why there is no option for Zero stars. Are they really in banking sector. Be aware guys, your money will be stuck here if you open account with this bank. Their website, their APP and their customer care service all of them deserve zero rating. Never ever go for this bank. Please avoid.


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Opened an account 2 months ago due to a $350.00 bonus after 90 days with a $10,000.00 deposit. I've been on the phone for 28 minutes with no help and the 'live chat' has gone on for almost 60 minutes with no result. The Bank requires you to download their mobile app. I'm typing this during this intolerable wait. They've asked a lot of questions and sent me a verification on my cell phone. Now they want me to do the forgot password and give the chat dude the special code so I can change my password and so I just clicked on the forgot password and the chat disappeared and 'my session has timed out'... Actually it is ingenious...never have to fix a thing. Problem solved. You REALLY don't want to bank with these twits. To paraphrase another orange haired twit "Worse Bank Ever". "Worst Bank Ever".


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There are so many other banks with much greater customer service. Whenever you call HSBC customer service prepare to wait for at least 30 minutes, talk with someone who you can barely understand (with lots of talking in the background), and someone who has no idea how to handle your request effectively. I have had nothing but issues with HSBC, and will never use them again.


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They are awful... please don't waste your time with them. Customer service is awful... no reasonable flexibility. They were supposed to close an account 7 years ago. I decided to give them another chance and invest my money with them. They denied me because of 2 cents they should have refunded to me 7 years ago. Their loss. I will move on to another company. The supervisor said they don't try to keep customers long-term. Really? No worries!!! It's their loss.


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I signed contract at the bank more than two months ago and just got my debit card today, I had to go to the branch every weekend to ask about ANYTHING, I even faced problems debiting some cash and had to wait till they find my contract not on the system but the actual document, my phone banking is deactivated for some reason they are not saying and I cannot even create a PIN for my debit card. The agent who created my account doesn't answer and the branch manager doesn't know anything just like the agents, I ask about what is wrong. They don't tell and they give false promises.


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I opened the Premier Checking account with HSBC online on March 28, 2018. Under "Terms and Conditions" indicated if you deposit $10,000 within 30 days and keep it for 90 days, you will received the bonus of $350 within 8 weeks to your account. On July 5, 2018, I have fulfilled the requirement and decide to downgrade (according to Terms and Conditions - the account should be in good standing) to choice to keep $1,500 to void the monthly fee. Before I walk in to the branch to downgrade, I called in and spoke to 9 different people in the customer service department and they told me that I will be still eligible for the bonus. 


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I requested statements for two accounts, there was some glitch in the program which wouldn’t allow me to look back at those statements. I called HSBC and told them that I needed the statements, she tried walking me through how to print them out, but the program wouldn’t let me look back further than 6 months. The Customer Service rep put me on hold for over 10 mins then just hung up on me. I then did it through email and I received an email from HSBC confirming that I wanted the statements, they were going to charge $5 a statement which is a scam, since I couldn’t look it up online. I acknowledged that I was aware of the fees. I waited over a month and didn’t get anything. I tried two more time and got nowhere! I did the online chat today and this Customer Rep said they were going to send it and charge the $5 a statement. GO TO ANOTHER BANK, ANY BANK IS BETTER THAN THIS ONE!!


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I opened an online personal checking acct with HSBC bank. Account creating and wire transferring the amount was OK, it took about 1 hr to finish everything. I received an email on Monday (3 days later) to call them with not much details except the phone# and IB Reference Number. Note that this is 3rd day, still my wired amount was not deposited into my account. As requested in my email I called them on Monday, Tuesday waited almost 4 Hours in multiple calls. They put me waiting but no response. Neither they responded me nor they deposited my wired money.


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If I could give no stars I would. I am still awaiting a lien release that should have been filed 11 years ago on a loan that was never closed. At the time we were given such a hard time that we went with someone else. We had a premium account and got rid of it because of how we were treated. Now HSBC is holding up our closing for which we may have to pay an additional $500 to extend the time of our agreement. No guarantee of when they will file the UCC3 that was their responsibility. Sent several requests via email and called several times. 


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Really awful. We are a charity trying to save lives in a desperately poor area of India by sending money from the UK. They did a safeguard check on our account which took a year of us repeatedly sending the information they requested. One person would acknowledge receiving it when we phoned them and would say everything was completed. Three times this was done and three times they sent a letter a few days after threatening to close our account if we did not provide the information requested. The person who was dealing with our safeguard check was dismissed. Another person took over who was allegedly trying to phone us on a number of occasions, but never left any voicemails or sent any emails to us asking again for the information they needed otherwise they would close the account. 


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I am in Australia with an account in UK. Unable to transfer money as they had deleted my payees and it was not possible to simply add them back (is this the worlds worst internet banking service?). Called on two occasions. Same result, THEY could not access my account as my telephone banking service was locked! I don’t recall ever having called them before so that’s a mystery in itself.


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I have had the worst customer service from this bank. It even beat out Wells Fargo and made them look like the bush league. First, anytime I used my debit card to buy anything online or even the groceries, it would get flagged as suspicious activities and the card would get locked. The account reactivation process required me to wait on hold and answer absurd questions. This happened on a weekly basis. Next, my husband died while we were living overseas. This was my undoing in banking with them.


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My credit card was blocked and I received an email instructing me to contact the security center. I have been trying to contact the security center by phone during the last 15 days and it was impossible. After waiting more than 15 minutes in each call nobody answers. And my credit card is still blocked...


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I opened an advance checking account with HSBC when I received a card in the mail saying that if I opened an advance checking account with them and keep at least $10,000 for 90 days from 30 days from opening, then after eight weeks from the 90 days $350 will be deposited into my account. I opened the account accordingly and kept the $10,000 from 3/17/2018. I called and talked with a customer representative a couple of times with the first week of opening the account and keeping the said amount just to make sure that it is qualified for the award they were promising. 


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I have been with HSBC Bank for nearly 15 years. The only reason I've stayed with them is because I have premier status. However, even with premiere status, HSBC has the worst customer service ever. Your premiere relationship manager never contacts you and there is huge turnover where most leave the company and do not even notify you. Moreover, each time I attempt to call HSBC customer support, I am on hold for over 30 minutes (and this is when I call the Premiere Customer Support line). I received a fraud alert, and have tried contacting the bank for the past 4x days, but without any luck. At this point, I am considering switching banks because HSBC has zero interest in putting its customers first or making a change. In addition, the app is very archaic. You're better signing up with Chase and any other bank!


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My credit card number was compromised and I contacted HSBC that day. I gave them all the information, and even contacted the vendor where the card number was used. That vendor then refuted the claim that the purchases made were fraudulent and HSBC is now coming back to me for $680 in fraudulent charges. Their fraud department rep was extremely rude and nasty on the phone and pretty much accused me of lying. Cancelled the card, and I would never do business with them again. I'm really shocked that they are that bad.


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Waited for a chat only to be told I had to call. Called, was told I needed to be transferred, next person said same thing, but she instead just hung up on me. I was on the call a total of 1 hour & 14 mins, with 99% of that time being on hold. Tried chat again, no reply. Chatted again and asked them to call me. They said they couldn't relay the message because they were in the chat department. I am now on hold with them again... So far, it's been 41 minutes. This is the worst customer service I have ever seen.


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I made two deposits $2000 and $2400 and they close my account. I don't why and If you call it takes a long time before you reach someone. I called a few times yesterday, the lines were busy, what a joke, they seem to be honest at first and It took over 30 days to get all my account information from HSBC. I would tell people to stay away far away from this bank. I don't why the banking agency does not do something about this.


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Opened a credit card with HSBC because of the cash back. The flat fees they charge at any random point scammed way more money out of me than that. The worse part of it was trying to pay off and shut down the card at the end. After paying off everything on the card I found that I was charged a flat $25 "Late Fee" on literally no money as the account was now paid off (overpaid actually). I called in to remove this crazy fee and I was told that the card would be sorted and shut down so I threw another $10 in there to make sure it is all paid off and done. 


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After multiple calls being transferred and disconnected along with spending over 3 hours on the phone dealing with teams in the Philippines, India and then Ireland I was scammed out of over 3% of my funds due to a international transfer error and the lack of information provided by HSBC. I'm completely disgusted in the way I was treated and I'm sure this would've been a very different story if I had been their 'Premier' customer. Going forward, I will ensure that everyone in my connection knows of this awful experience with a bank who claim to have such a global presence and support.


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My rent check was intercepted, forged, and written out to a complete stranger for my rent amount +1,000 extra dollars. The check was so obviously washed, how it got processed and money withdrawn is beyond me. I filed a fraudulent check affidavit, filed a police report, contacted the FTC and the BBB twice and have yet to receive my refund. It has been two weeks. TD Waterhouse bank, where the check may have been processed, actually called me stating the check appeared fake and that they were ready to return funds but have not heard from my bank. Contacted the branch contact and corporate but they have no sense of urgency and do not return my phone calls. Appalled by their lack of urgency and abhorrent customer services.


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Recently opened a credit card with HSBC, but for no reason it's blocked by the bank, don't know why. I just made one transaction of around 80 dollars and paid it off next day. First so difficult to get someone on its customer service, luck if I get someone then I was told that Banks verification department wants to verify some information. It's not more than 7 days, after wasting more than ten hours I could not get anyone from its verification department. Even to pay over the phone was so difficult that I had to make so much struggle to pay it. 


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HSBC, if I am not mistaken had the largest penalty a bank received to date and did so because they opened accounts for drug king pins who bought real estate worldwide... Reuters - HSBC Holdings PLC agreed to pay a record $1.92 billion in fines to U.S. authorities for allowing itself to be used to launder a river of drug money flowing out of Mexico and other banking lapses.


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After being a customer for 20 years HSBC closed all accounts without warning. When I tried transferring $2300 from my Chase to my HSBC, HSBC held on to the money and did not send it back to Chase and have not returned it to me. They tell me they don't know where the money is and basically told me, "Tough luck." This happened on 6/25. It is now 8/2 and the money is still missing.


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I opened up my checking account with HSBC and they never sent me any mails. I tried to create an internet banking account for my checking account but I was unable to do so. I called the bank over 30 times and was put on long holds over 30 minutes each. I still am unable to access my funds with the bank.


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I have the invitation from HSBC to apply for a CC in April. They said I have been pre-approved. I started fill-out the application, didn't hear anything from them, either "approved" or "not approved". I called in and talked to one person, she said yes, I have been approved but need to wait (?) for the email. I've waited and finally got the card around May 20, 2018, with all the "Congratulation" packet and policies, and welcome, etc... you name it. I called and let them know that I would use when I travel out-side-of the US from June 6 to July 4, 18. 


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How to scam a child, HSBC! To wit: My son had a savings account with HSBC USA to receive social security payments as a minor until he was 18. When the payments stopped -- thank you Social Security for what you did over the years -- he had $100 or so in his account. He didn't pay any attention to the account after that. He figured the money was safe. What we didn't realize was the bank was taking $5 a month over the past year, ostensibly because he didn't keep a balance of $500. A kid saves money -- his money, which the bank makes money on -- in an account, hoping for the day he can add more, but discovers, instead, they've taken it away. This is gouging to say the least. How many tens of millions does the bank make by requiring customers, especially children, to keep a minimum $500 in their savings accounts or else get fined? HSBC should be ashamed. Other banks, as well, that do the same.


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It is a HORRIBLE HORRIBLE customer service. O MY GOD. I am from one of ** Countries I NEVER NEVER had this experience even there in developing country. I don't have any words to express this customer service. I try to pay my first credit card bill but I couldn't. Almost due date now. It is very weird. Almost a week now they keep transfer me from one person to another until I hung up the phone. Every person I spoke asked me my personal information for verification and keep transferring me. I spent more than 2 hours today on the phone. You can see the picture but I couldn't pay my bill.


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Worst customer service I've had with a bank! They can leave you waiting for hours on the phone then tell you they're calling you back which never happens. Everyone keeps on transferring you to other departments which you wait by each one for hours with no one to help at the end anyway.


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Do NOT ever open a credit card with HSBC. Within 2 months I had fraud on my account, which happens sometimes. The customer service was HORRIBLE. I had to sit on the phone for hours on end, for 3 days, just to get a person. I even asked for managers, and they couldn't get the right fraud people on the phone with me. You will regret ever opening a letter from HSBC. BEWARE and save yourself aggravation. DO NOT get an HSBC credit card EVER!


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I opened account online, which took about a month. Was NEVER able to log in to personal banking. Spent countless hours on the phone and via chat. Had to add an authorized user so they could withdrawal money so I could close the account... via chat of course because I couldn't log in. I thought it would be a good idea to open an account with them because I'm moving to London in few months. Worst decision I've ever made.


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I started the process of opening a simple checking account with HSBC nearly 3 weeks ago. My initial deposit of $3000 was completed and HSBC has taken my money in less than 24 hours of initializing the transfer. It is three weeks later and I still have no access to my account or any of that money. I am now 3 hours into waiting on the phone, after being hung up on twice by different departments and transferred by 5 different people. It appears HSBC doesn't intend to let me use my money or give it back to me. Please save yourself the time and trouble, take your business elsewhere.


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On 7 March 2018, I applied for a checking account online, after a few days they requested some documentation to prove my identity which I gladly provided, after a few days I called to get the status of the account and the customer service did not know what was going on so they kept transferring me to their online fraud department or something similar to it. The thing is they were blaming each other for the account not being opened, after about 3-weeks of opening the account, they still not know what was taking so long. And apparently there were two applications at once, so that's when I decided to cancel the application process and asked them to refund me the online deposit I made in order to open the account. To this date I have yet to receive my $100.00 refund.


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It has been several weeks since I began the process of opening a new checking account with HSBC. I have called multiple times to a number in NY and after being placed on hold for up to a half hour I get a person in their so called fraud dept who has poor skills in determining why I am having such difficulty in setting up the new account. I have scanned both driver's license and U.S. Passport a couple of times via Gmail and they respond to me that it was not delivered. They have never called me to inquire why my account is taking so long to set up. Oh really, I have documentation that it was received. So my next best option is to cease trying to open an account as it is probably a prelude of things to come with my dealings with HSBC. Forewarned is forearmed in the banking world.


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I am BEYOND frustrated with this company. NEVER in my life have I had to deal with such incompetence. I cannot even link my checking to my account at HSBC to pay my bill. No one will call me back and no one knows any answers! Weeks have passed and they have not fixed the problem. They have lowered my FICO score because of this and I am so upset. Now my credit card account is completely frozen. Never do business with company - they are beyond awful and you cannot get anywhere by communicating with them as no one knows what they are doing. They don't deserve even 1 star!


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Customer service is just so unprofessional. First of all, trying to get a hold from a representative takes over 30 minutes most of the times. In addition, they’re so incompetent to resolve any inquiries that I may have. For instance, I’ve been calling for about two weeks in order to know why my credit card is not working and either I have to wait or speak to a representative who doesn’t speak English fluently. It’s been three weeks and my credit card still doesn’t work and nobody from HSBC can’t solve this issue. At this point, I’ll stop banking with HSBC and of course complain with the BBB.


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HSBC Milpitas, Horrible service - This is my first time in my life to write an only one star. The teller is significantly incompetent and the manager is a person who does not qualify as a "manager". We are there to ask a simple statement. First of all, the teller did not know how to print out a simple statement and blah blah blah told us to wait. Then the manager pissed me off and said to me that she need to talk to the account owner not me. Well, even though I am not the owner but I am a live-human being being there for help. She couldn't show her respect attitude, instead... I was so regret to encourage my husband to open HSBC account.


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I am very sad to the HSBC suspended my account for no reason. Now is 8 weeks. I can not access my business account or my money. When contact HSBC they refused to speak to me. HSBC requested prove when the money comes from and I did supply all evidence. I keeping called, visited the branch, emails, send a letter and still refused to reply me. HSBC keeping receives money from my customers for self. I have requested all my money my business account and will found another bank. I want to take legal action to HSBC from discrimination, and keeping money from my customers. I am now going to the hospital due to the stress HSBC. If you know any civil laws can help me I will be much appreciated!


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HSBC bank. The following is my humble opinion and what I believe: I will never open bank accounts, credit cards etc. with HSBC. They are one of the worst banks I have ever dealt with. The online process to open a simple bank account took me about an hour and a half and it’s still not finished I Believe the bonus of $350 to open a bank account was a bait and switch scam. Calling customer service about five or six times all calls went to the Philippines with people barely speak English and they sound like five in a closet. It’s so noisy. Very unprofessional bank experience I had. What a disgraceful bank I believe. Then days later five days later I went to branch to remove my $10,000 they're holding hostage is unbelievable and I got told I can’t take the money out after wasting another hour in the bank with clueless people who blame online banking as the issue.


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After being an HSBC UK customer for 8 years, they froze my account for being inactive/dormant after a few months (I hadn't used it in a while), and also froze my telephone banking for some reason. I don't currently live in the UK, so could not go into a branch in person to "verify my identity". After calling for 6 months and repeatedly asking for a letter/code to unfreeze my telephone banking (in order to then re-open my dormant account), no letter came. When I called, the customer service agents could not confirm the address they were sending the letter to for "my security", because my telephone banking was frozen. I would later find out that they were sending the letter (WITH SECURE INFORMATION) to the wrong address. But they could not tell me this. If this sounds Kafka-esque and ridiculous and illogical, trust me, it was.


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I found HSBC very difficult to navigate. I organised a savings account with intentions to save with a new job. I attempted to set up internet banking and was unable to. It turns out I was meant to be sent a security device when I opened the account. I asked on multiple occasions to send me the device and it continually got missed and didn't happen. Eventually I have decided to close the account due to being unable to access online banking as a result of no security device. Trying to close the account has been a ludicrous effort. I have sent the correct paperwork and then after receiving it they send me a sheet to confirm my signature.


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I went to purchase lunch. Card did not work. Called HSBC and was advised needed to verify transactions after I had been with them for a month at that point. Waited on hold for 25 minutes that the place gave me the food for free. About 1 1/2 hour later spoke with Fraud. They asked for my passport number. I have never had a passport. I signed up with state ID. Resubmitted same info over the phone. Thinking all is well. Long story short I asked for my application showing I selected passport. They denied that. They stated they are closing my account and will mail my check and I should receive it within 7-10 business days. The account is still open and blocked and they give me a different time frame each day I call. I have filed a complaint with the BBB as this has cause all my bills to be late. I had to borrow money. Incurred late fees on rent will be $180. It's embarrassing to not be able to handle my business behind this.


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I just opened a credit card with HSBC. Made my first purchase and got a fraud alert which required me to call a call center in India that could hardly speak English to confirm my charge. Made my second purchase and AGAIN got a fraud alert which required me to call a call center in India that could hardly speak English to confirm my charge. It's absolutely ridiculous that I can't use this card without getting a fraud alert for every purchase that I make. If I have to call India to confirm every charge, this card isn't worth my time or aggravation. Upon using my card the 3rd time, it's now been declined and I apparently can't use my card at all and I'm getting damn sick of calling India. What a joke of a bank! I will never use this card again.


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A living trust acct was set up years ago at HSBC by my mom with my brother and me as the trustees. For many years I deposited funds and withdrew funds from this acct. This past December my brother and I agreed to withdraw all funds and dissolve the acct. HSBC barred us from withdrawing our funds. My Trust and Estate attorney spent 2 months representing us and dealing with the legal dept of the main branch with countless phone calls and voluminous paperwork. We were barred from removing our funds until my attorney finally prevailed. 


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They have this really policy that to use the APP you need to have a PIN number that they give you and that is fine. Now the problem is they send the PIN number through mail a couple weeks after you have your card. I called customer service to ask for it, they can't help... And all they can do is to give you a temporary Login ID and password until the PIN number arrived in the mail. The customer service... I would guess they are from outside the States so a bit hard to understand and the quality of the call is terrible. They also transfer you 2 or 3 times to the wrong department. Then after you wasted 20 minutes talking to the wrong people they still unable to help you. I'm just gonna to get the sign up bonus offered then will never use this card again.


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HSBC Jersey have managed to "lose" a large sum of money they were transferring from our account in Jersey to another UK account. Simple huh? Well not for this bank... They do not call back, they offer platitudes like "I'm sorry we didn't meet your expectations" (well I certainly did not expect my money to go missing) and they take no responsibility for their ineptitude. The relationship managers are forbidden to give out their manager's email or the email of the CEO, which clearly suggests that they do not want their lofty CEO and managers to be bothered by a pesky customer complaint. Disgraceful HSBC JERSEY.


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After having to call in and being told something completely different every single time I called, mind you I also sat on hold for a minimum of 25 minutes each time I had to call, my issue still was not resolved and I was told that the only way to resolve it was to go to an actual branch. Well... the closest branch is over 4 hours away! I emailed in EVERYTHING that they asked for, even had them hold on the line while I emailed it to verify I had sent it. Poor, poor, customer service. Closed my account and lesson learned, I will take other people's reviews much more seriously when purchasing anything.


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Has anyone else received a letter in the mail stating that their minimum payment would triple? Going from $230 per month to $700 per month without benefit of income verification, full disclosure of terms in accordance with the Truth in Lending Act (RegZ), not received a modification agreement, or missing large sums of payments? I paid 39 payments of $700 per month for a total of $27,000. My Home Equity Line balance Jan 2010 was $98,000. Now another forced modification 7 years later and my balance is $96,000 after having paid $27,000.


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I would give 0 star if I could. I wish I had believed all those 1 star reviews I read and didn't open an account with HSBC. If you value your precious time, please do not bank with HSBC in the US! Opening a checking online is not a good idea! You will not be serviced at the branch. Every banking activity will happen online or via the phone if you open the account online.


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If you want to pay to feel like garbage, feel free to join the banking of HSBC. My parents always used them growing up but I hated them. They were well off maybe that is why their review will be different than mine. I co-own a company in Canada and we have an account with HSBC Canada. It is the end of the year a customer in China needs to refund us our money since deal did not go through. We gave them to wiring information, (provided by HSBC) which only included corresponding bank swift code, it is Citibank citius33. They told me, “We don't need Canadian swift code or the address at all.” And that swift code can solve it. Of course, IT didn't it got refunded. Then I called in, the first person was decent, the second guy was the absolutely the most horrendous customer service call I received. 


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I opened a savings account with HSBC over three weeks ago and requested to have my husband's name added to the account. As of today, his name has not been added despite repeated requests and follow-ups. I have never dealt with such incompetence; every time I used live chat, I got a different answered. When I calls them, I was promised repeatedly that his name will be added in 2-3 business days. HSBC is the worst experience I have ever had with any banks. Absolutely the WORST!!!


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I opened a credit card account with HSBC last October which was surprising because I was never notified about the status of my application or when I was approved (first red flag with this bank) back then. When I read the terms and conditions, it said that the cash advance pin would be delivered 5-10 business days after the credit card has been received. 


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I signed up for a account for HSBC bank for a basic checking account for my payroll. First off it took a entire three weeks to open the account because every time I submitted my info one of the workers would misplace it or my application was handed off to someone who wasn't the original person assisting with opening my account. Finally the account was opened and my payroll posted to the account. The first issue was I reached out to the bank to see how withdraws would work since I have no ATMs in my area. I was told how to go about using a different ATM and also that I had no max I could withdraw in a day. I went to the ATM to withdraw funds to pay my rent and received a response that I had a daily limit of $500. I contacted the bank and was told the previous rep was incorrect and to try to withdraw $500 instead, I questioned if it would matter withdrawing $500 and it being atm fees that would bring me over $500 and was told it was no issue. 


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My debit card was retained by a HSBC ATM when I tried to withdraw cash. I more than 20 minutes to see if it would return my card but it did not. This happened on a Saturday and as I was traveling I was only able to report the matter on the Monday. By that time 6 charges appeared on my card which did not belong to me that amounted to more than 13,000 pesos. The bank later only settled me with 5,000 pesos saying such was their policies for cases like mine. This seems very unfair to me since it was their machine that retained my card. I have tried on many occasions to present my case but they are indifferent to my complaints. Very poor customer service.


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I was told I needed to keep my HSBC Advance account in order to maintain my RRSP's at this bank. I just never bothered to question this and so left $100 in this account. When I received notice that I would get charged a $25 fee/month, I decided to call up HSBC to close the account. I said, "Do I really need to keep this account open in order to maintain my RRSP's?" He did not know but said, "I don't think so..." 


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HSBC were my startup bank, 4 years ago, as business grew, HSBC worked well. Then a line was crossed. HSBC informed me that our accounts would be limited in weeks time: no money in (get paid) no money out (pay bills), ie, business-ending stuff. Some weakly worded questions were asked by email, responses were given, but not acknowledged. Chasing for status was crazy hard, phone the bank would could 'leave a message' for the Safeguard team. Utter joke. At this point, I was thinking it would all just go away, but as the time to lockdown approached, I had a stark realization: My business bank, HSBC, was the biggest threat to my company.


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I made a wire transfer on Aug 29, 2017 to my personal account in Malaysia with amount 31,252.83 USD, still the amount has not been wired into my personal account as of now Sep. 29, 2017, even I made several complaints against this case. I have conversation with more than 10 HSBC customer officers and all of them promised someone from higher management will give me a call, unfortunately, none of them have been committed their promises. I'm totally dissatisfaction with HSBC, of course, I will terminate my account upon recover my amount from HSBC.


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HSBC Canada internal staff in India illegally completed a transaction in my account, during the period of June 30 to July 18, 2017. I have gotten several different stories, as I have been stressed by the lack of customer service and correcting their own error, HSBC has been waiting for a reply from their department, why they hold my money hostage. I started to inquire about anyone else who may be experiencing the same and found a group of Canadians who are taking action against HSBC. My money and I want it all back!!!


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I banked with HSBC for many years, with a current account and previously a mortgage. In recent years their service became just terrible and with no response whatsoever to complaints. I had various problems: most notably they kept bouncing back inward TT's I made to my account from overseas, from various sources. With no explanation and no follow up. My account went to almost zero as I could not pay money in from overseas! Previously when I had tried to T.T, an amount from my Singapore account to an overseas account, the money was never received by my bank in England.


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I did the transaction on July 20, 2017 to Webjet for $3466.68, I cancelled on the same day and the amount was on my balance. I reported to the bank about the cancellation on 07/20/2017. Few days later I reported to the bank about the new charge on my credit card for $1155.56 at the same time the bank charge $3166.68, that moment I contacted on 07/ 28/2017 and HSBC they block my card not I was outside of the US and Webjet, they answered that both transaction will cancelled in 3 business days. The cancellation for $3,466.68 was disappeared from my account I was not able to use as evidence. 


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In June my life insurance policy matured after 10 years. I decided to surrender my policy to get the cash value. I sent off my form early, expecting to get my money in 2 to 3 weeks. Nine weeks later I still have not received anything. In late July the bank after long delays claimed to have sent my money. A week later HSBC USA, the bank through which my money was passing, contacted me through HSBC saying they had not received my wife's details (it was being sent to a joint account) even though I had provided this earlier. 


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@HSBC_US worst service ever. I applied through HSBC for Mortgage and it took them over two months to provide me a rejection letter. I had to call them several times to get an update on my account. They kept spamming my email and asking me every two weeks that If I'm still interested in working with them. I emailed my representative Maria ** two times and she did not reply back to my email. I have applied for the mortgage through RBC and I got the pre-approval letter for a mortgage of $650,000 within a week with a rate of 3.87. I will never do any business with HSBC and also please check the reviews of HSBC on another website which shows how bad they treat customers.


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I called and got payoff amount for example to make this easy to understand - it was $2000.00. I paid online the amount, yet a month later they auto debited my bank account for some invisible $19.00, only it took what was the original full amount of our payment of $150.00 and we now have to wait up to two weeks for our refund of the $150.00 MINUS the $19.00 fee that by the way cannot be found ANYWHERE online and I have screenshots to prove a ZERO balance as of 5 days ago still which is 17 days AFTER the payoff, yet they took the money last night. This caused us to overdraw our account and now we have negative money for 2 weeks until payday again and all they can do is tell us it takes 14 business days to process our return of a PARTIAL credit. This has got to be illegal! Regardless, bad reviews are coming on every site I can find, email every city and state official and via word of mouth to shut down these loan offices in Virginia.


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On dated 15 May 2017, I wrote an email to HSBC and sadly till now no one responding it. Maybe the officer are look down on us as customer. Here are the email I wrote and address the email to Ms Salmah **: Dear Ms Salmah **, During last conversation with you, you did informed me that my card cannot be used and also had been cancelled although I had paid all the outstanding bills. She strongly says that if I wanted to use again I need to re-apply and application may not be approved by the committee. Though I did mentioned to her that I need to use the card badly as I stationed in oversea and she still say NO.


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HSBC has the worst customer service of all bank out there. I am a premier customer yet the type of service I am getting is horrible even for a regular customer, let alone premier. I have sent message online to customer service to complain & asked that my premier relationship manager to contact me - no feedback nor response whatsoever. If I have option to give 1/2 a star for this review I would. I am going to transfer my $ out of HSBC & do not wish to do business with HSBC anymore. Stay away from this bank.


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So I have been a customer of HSBC for approx. 1 year in Australia. I work overseas and get paid in US dollars, hence I have US dollar account with HSBC in Australia where my money is deposited. For 12 months my pay has gone into my account with no issues, on my last monthly deposit - disaster struck. For some reason using the same account details that have always been used, HSBC declined the pay - account number wrong/name wrong. As such they have charged US120 and returned the funds through Swift to my employer. Enquiries with HSBC after numerous phone calls finally ascertained that my employer had placed my BSB number after my account number which is why it was rejected. Considering this had been accepted for 12 times previously I was a bit bemused, however my employer accepted the fee and redirected my pay into my account with the BSB number now at the front.


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My partner and I decided to buy an apartment in HK and we made a deposit. A month ago he transferred 600000 HKD (around 50000 USD) from his OWN Swedish Bank account to his OWN HSBC account in Hong Kong. Whilst the Swedish Bank has informed that the money has successfully transferred out, for 4 weeks he did not receive anything in his HSBC account. No one has ever contacted him. He called the hotline in a daily basis, many staff promised to get back to him but there was no news.


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I had a small business in Malta and had banked with HSBC for over 8 years... Suddenly they sent a letter that they were closing my account and refused to overturn their decision when I pointed out to them that this would have serious consequences for my business. They since declined transfers and receipts, However an old customer sent funds in error to that HSBC closed account rather than my alternative account.


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After 20 years, I have decided to leave HSBC. I have had nothing but grief for the last couple of years. Blocking my card continuously for no reason, not being able to get cash out of local ATMs, not being able to do online shopping with companies I have shopped with for 5+ years. Calling them to tell them I'm going abroad, only to find my card blocked, when trying to pay in said country/city. 


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It was seriously worth it to take the time to write this review and I would particularly warn new customers intending to open an account with HSBC. I'm employed by an overseas oil company, so all I needed is a bank account in the UK. After three years, I say with a big disappointment that HSBC staff are poorly trained and cannot handle simple issues. If you call, you will need to spend over an hour on the phone before they tell you that they cannot help you and that you need to visit a branch. And, if you think the branch is going to be better, you are absolutely wrong!


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I have been with HSBC for more than 25 year (living in Asia, the US and Australia). I have used all their facilities, FX accounts, home loans, etc. They are so disconnected from their customer, me. As an aside, they have blocked my debit card 5 times in the last 60 days as they were concerned about 'suspicious transactions'... all made to local stores who I have used my card for the past ten years. I have had to replace my debit card twice this year as I have been advised it had been compromised? I am also with Westpac, for 5 years, none of these dramas.


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I decided to cancel 2 active credit cards with HSBC last September and told HSBC not to issue any new cards because I was done dealing with their poor customer service and didn't want any future service with them. The cards were canceled and I paid the balances in full for both cards and thought I was done with HSBC. Well, surprise, I'm not done, they issued 2 new credit card numbers for both of the canceled cards, without my knowledge or permission. They also allowed charges to be placed on those cards that I specifically told them not to reissue. They allowed merchants who were never given the new credit card number to charge against the card.


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As a business we work with 6 banks. HSBC has been the worst performer for years. We are today finally throwing the towel in at in the UK. We were asked to fill in a form we could not download from the internet. The inability to download the form, and the inability of the data system that records telephone calls to work, led to the closure of our Euro account for no apparent reason. Following a telephone interview of which HSBC have no trace, which I find quite incredible, which took place only a few weeks ago that they organised, despite apparently complying to all HSBC asked of us, and being told the account would stay open, it vanished along with the proceeds.


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This bank is a representation of bad corporation. They are an architecture founded of overdraft fees and customer mistreatment. I personally would rather trust a dog with down syndrome with my money than this bank.


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Even before BB&T began its partnership with Truist, it was a huge pain. But ever since they began working together, they've managed to become even more impossible to use. I've been attempting to transfer money from my BB&T account to another savings account for SIX MONTHS. Every time the app is broken or just refuses to transfer the money. It's absolutely ridiculous. It should not be this difficult to get my hands on my own money. I'll be transferring out all my money and closing the account asap.


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BB&T/Truist is no longer able to service me when I go to the bank. Now what I ask, I'm told "we can't do that". Took cash at Christmas out of my bb&t acct and tried to put the cash in my daughter's bb&t acct, at the teller and was told I could not do it. Ask for a cashier's check today, was told they could not do it... and it goes on and on... Tried to get cash from atm, NO, wasn't able to do that either.... Been with this bank a long time... have plenty of money in account. They have become the "we take your money, but promise no service bank". I'm done with them.


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At my wife's request, she being 70 me being 68 asked me to make a cash deposit of 60.00 into her account to cover an insurance debit. BB&T refused the deposit since I or could her or I could not prove where the cash from?


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Told them when and where I was traveling to use my card and couldn't use it. Asked for replacement cards several times over months. Never got it. Asked why these didn't work. They just said they don't know.


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I've been on hold for 2 hours waiting for a customer service rep. They've always been bad when I had to call in but this is utterly unacceptable. Also, when I tried to set up auto pay, the guy told me they would mail me a form to fill out and mail back... Are you kidding me. I'll never use this bank again.


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I was trying to explain my issue and all of sudden he cut me of and literally screaming at me by saying STOP, STOP, STOP, STOP, STOP. I don't know how many times he said that but this kind of behavior it's not acceptable. And he cut my line off.


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Took check for 550 to window, asked to deposit 350 and get cash for the reminder. Was told couldn’t do that. Had to be all deposited. Won’t be available for 24 to 48 hours. It was obviously a legal check from the North Carolina state health care plan. I was depositing almost twice as much as I was asking back and have been a customer with this bank for over 20 years! I do not understand why they could not give me a small amount of cash when I was depositing the larger amount of the check?


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I don't belong to this bank but keep getting emails from these idiots say someone trying to log into my account using wrong pass word. Lying no good crooks. Never use these scammers for anything. They just try to steal your banking information from another bank. Criminals.


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Client of BB&T. Now waiting for over 40 minutes for a BB&T agent. Is this the kind of service we can expect from TRUIST???? If so, I am out of this bank. Are they unable or too cheap to provide more telephonic agents?


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BB&T opened an account in my name without any checks, and I realized this was an identity theft issue. I called them 2X NOW to close the account, while they promised they would, did not act on the same. I am struggling to get them to close the fraudulently opened account. If this is the level of minimal checks they perform, I would not be able to ever trust their so-called security. I am struggling to get this resolved. It is almost impossible to reach a live person when I call and when I reach a rep, the reps who answer are limited in their knowledge or ability to do the simplest things. I am now receiving emails about overdraft charges on my account.


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BB&T opened an account in my name without any checks, and I realized this was an identity theft issue. I called then to close the account, while they promised they would, did not act on the same. I am struggling to get them to close the fraudulently opened account. If this is the level of minimal checks they perform, I would not be able to ever trust their so called security.


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I had 18.13 in my account after a 140.00 deposit and they overdrafted me on a 16.28 purchase!! I'm really angry about this situation because I feel like They are scamming people like this! The overpay is MANDATORY on business accounts and the fee is 36.00! I'm sure I'm not the only new small business they are benefiting from like this either!


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I have been a customer of BB&T for years now and today they just decided to close my account without notice. I was on vacation and my card got decline. I went online to the BB&T app and I was locked out my account. I called customer service. They told me my SSN has been compromised and they will file a ID Theft report on my behalf. Ok then he told me the bank closed my account and blocked my debit/credit card. I asked if he could get the block removed. He told me I would have to speak to another department. Ok did that and still nothing.


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I am concerned that the BB&T merger with Suntrust is creating customer service issues. I don’t frequently go inside the bank however when I have gone inside I have noticed a difference in the quality of employees. Specifically they seem less professional and much less friendly. Also the branch at Landfall has an ATM that is usually out of service. I have complained to the inside teller about it on several occasions when I had to go inside when the ATM was out of order. Yesterday it was Sunday, the bank obviously wasn’t open and as usual the teller machine didn’t work. So if you use the ATM frequently as I do I you will be happier banking somewhere else. I can’t understand why management doesn’t understand these issues. Maybe they just don’t care.


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I visited the West Springfield, VA Branch about a $16.74 late fee, hoping I could get it waived due to my stellar payment history and credit. It seemed that simple request opened Pandora's box. The "Senior" Branch Manager didn't seem to know how to do this simple task and had to make many phone calls. I asked her who she was calling and she said "I am not familiar with the new system". Instead of stopping and saying something like "I don't know, but I will get back to you". She proceeded to retract payments!! All of them and reapplying them. Each time she did, a $25 retraction fee and a $16.74 late fee was charged to my account. So I left thinking she had fixed it and "it will update". It sure did. I ended up with $144.00 in unearned fees.


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This bank is almost the reason why I almost went bankrupt because of the way they hold your checks for so many days before they clear it and charging excessive amount of overdraft fees while your fund's just seating in the account for delay clearance. Customer service is not as helpful or willing to overturn any key factor of the wrongdoings. On the monthly basis I would be losing almost $100 just in overdraft fees because they just hold all of my check deposits. It's sad because I have numerous of accounts with them and will move all my funds elsewhere.


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The fraud department at BBT closed my case without looking at the "facts" and never contacted me to explore any details of the claim. This is clearly to avoid returning any funds. The relationship between BBT and its banking clients is not impartial. Small business owners are not treated with respect.


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BB&T merged into Truist Bank and service has never been worse. During the pandemic I was not able to pay my mortgage payment through the website, which was my normal way of paying. Coming out of the pandemic and making my normal payments, the bank moved my payments to the past payment due, which is in a balloon to be paid at the end of the loan, thus triggering my account to show as past due. Last month I made 13 different calls to customer service and supervisors being assured the mistake the bank made was corrected. This month they put my current status into collections. Three calls already this morning and I have been disconnected, told a supervisor was not available to speak with, put on a calling list which I may receive a call within 48 hours!!! This is totally unacceptable. Very disgusted with customer no-service. Beware.


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So I made a purchase for my family for dinner through DoorDash and the vendor canceled the order of 71.00 which when the order was placed the money came directly out of my available balance. I called BB&T after three days to see when would the 71.00 post back to my account. I was told to give it 5 days and then call back. This whole time when I checked my account I could see the 71.00 showing as pending deposit then on the fifth day, the pending transaction disappeared as if It never happened but the 71.00 was never deposited back into my account.


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We have had the misfortune of dealing with BB & T since they took over our vehicle loan 3 months ago! Every month there has been an issue with our payment, with the last being a payment we made a couple weeks ago that is not showing up in their system, as if it was never paid, even though we were given a confirmation number. We've called 5 times to take care of their payment processing issues & each time we are told that there is a different (980) phone number in the system that neither myself or my husband have ever owned & even though they have "changed it" (FOUR Times!), the phone number still remains in their system! We have had the displeasure of dealing with multiple rude representatives & have even been HUNG UP on!!! We're going to look into changing long companies, because this is not the type of people we want to deal nor do business with... Especially for the next 5 Years! They are AWFUL!


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For starters they’re accessible. There’s hardly ever a waiting period. If so, they will call you back sometimes faster than your waiting period allowed. Most of all treat you like your concerns matter, not just a customer.


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I rely on paper statements for my own legal safety. There is no memory as firm as faded ink. Without these mailed in statements, the payments are not made in a timely fashion and I receive fines and hits to my credit rating. BB&T has been changing my billing status from "paper" to "paperless" on a regular basis without my knowledge and without my permission. I have called about this three times and their response was that it was my fault as I must have logged in and made the changes myself. This is absolutely meritless and is patently false. This may seem to be a minor issue but it is a profit-making behavior with plausible deniability they are willfully engaged in within an industry that's existence is founded on (violated) trust. Avoid BB&T.


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Banking is simple plus I love being able to do deposits on my Phone. No more waiting in line for the next teller to help me. This is true Banking at its best! Also like the Bank is open on Saturday for Customers who work late to do their Banking plus get help if needed.


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My parents had investments with BBT. I am the executor and despite sending correspondence to them at the address they gave me, they have never taken my mother off the account, and now they are not sending me the paperwork for my father. It's like they just toss all letters in the trashcan, and you can't even get through to them on the phone. Where are all these home based workers they claim they have? Because of this delay, I am still dealing with my parents legal matters. I should have received a check for the remaining investment amount, but meanwhile, with all the delays, the stock will probably go down before I get anything IF they do send anything. This is NOT the way to serve customers in the financial realm.


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My company has several credit cards at BB&T in NC. When a Walmart 3rd party vendor failed to deliver items and took 2-3 weeks to refund our credit card, I called BB&T to dispute the amounts whereby we received no product. They "dragged their feet", sent 2 letters and finally refused to credit our card. There are many vendors holding consumers' money interest free without putting it back into their credit card accounts. Credit card companies need to support consumers with no hassle, timely credits to their cards and when/if the money is refunded to the consumer, the credit card company can debit the money. BB&T is totally useless on disputes and consumers need more service from their credit card company!


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Went $40 in the negative and obtained $350 in fees. That's great when I'm a single father with 2 girls, now negative $400. Worst customer service as well. Not a single person was able to help me recoup some of these charges.


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They closed my business account without let me know. Due to this I closed my personal account. They are not professional, ATM machine never work. Manager not available, but in his office, not able to step out and help his employees.


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Got a boat loan through them, and first thing I noticed was how poorly set up their website was, no way to setup automatic payments online and have to reenter bank info every month, but the worst is I was paying extra to pay the loan off quicker. Well just realized they were putting the extra towards interest and not Principal, not even sure why that is legal. When I called them on it he told me to make my regular payment then make another payment for principal only if I wanted to pay more. I have had multiple vehicle loans and never experienced anything near this level of corruptness.


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I would write 0 stars- but have to check one star. HORRIBLE. THEY no longer care about small businesses. My husband applied for the second PPP on the day it opened (January 25) and it sat in the portal- no movement. This was for same loan amount from first PPP which was already forgiven. It never moved. Last Friday we applied through Lendio- had an SBA number 48 hours later and funded 5 days later. WE plan to move all of our business and personal from BBT Now Truist to a bank that cares.


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BB&T allowed a Unauthorized Checking account and a 140,000.00 line of credit to be established in my LLC. They did so without the signature or authority of the Companies some managing owner. As a result over 365,000.00 is Cash and other Damages resulted. I would not deal with BB&T, think about it. If their name was so reputable why then the need to change it to "Truist". This Bank has serious issues and they never have paid for their own fraud and altercation of documents. Hide and cover that's what they will do.


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This is one of the worst banks I have experienced working with in 30 years. Rude and unknowledgeable staff, ridiculous online services, lack of response, and decline on services with no reason. Even the district Director of Virginia is clueless about his job. Absolute disaster! DO not sign up with this bank. You will be taken for a ride! it seems like we need to give the bank the training and knowledge and service as opposed to them providing it to clients. It is absolute Chaos and mess now that they have merged with Suntrust! RIDICULOUS!


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I am a current depositor with an account at BB&T and have been for over 20 years. Recently I went I in to cash a check. I was given problems when the cashier denied my federal military ID, & my Sheriff Department retired ID. The teller said, I know you are a current depositor but we only accept drivers license. While I have a drivers license it is now the principal of the situation. So customers with accounts at BB&T have no value to BB&T perhaps because of the trust merger. Warning bank somewhere else. There is obviously something seriously wrong with BB&T.


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Our corporation's account info appears to have disappeared at BB&T. Because all of a sudden our account, email, SSN, ISN, etc., etc. no longer work. Because it no longer works we can even call them because their phone system requests the same info. I've had the same SSN for 55 years, so I know the problem isn't on my end. We had so many problems using BB&T for our personal banking we fired them. Then when I was made treasurer I saw I would have to deal with the incompetence again. Well here I am. They sold the bank again, but nothing has changed, only worse.


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Ambiguous, unfair and tricky rules! They charged me $36 return item fee! and returned my $315 payment for $3 dollar short!! I admit it was a typo, my balance was $312 and I wanted to make a payment of $310 and I keyed in 315 accidentally, with the hard circumstances we're going through I called 4 times to solve the issue but in vain!! Also when I first opened the account over 2 years ago they didn't fulfill their commitment of $200 bonus when I qualified for it!! They didn't clearly explain the strange overdraft policy! It's ridiculous that you decline the payment and over that you charge me return item fees!! What's very strange also the return item fees appeared on the account after 6 days of the payment! SO if you're not paying too early you get charged LATE FEES. I was charged return item fees for ridiculous amount over a year ago and I called to change the terms but they misinformed me of the terms!


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Their ATM took my checks and then crashed. It did not give the checks back or make a deposit to my account. I tried to call the number on ATM but they were closed until the next day. I contacted the branch and customer service (on hold for approx. 20 minutes before I got someone). They told me that I would have to put in a claim and it could take 5-7 days (or longer) for them to investigate. They said another company handles the ATM. No sense of urgency. It is their ATM that went haywire.


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This institution charged me a return fee for paying extra on my loan with them. I waited on hold for over 35 minutes, before a very unhelpful, unwilling representative begrudgingly tried to explain the poor practices that this bank has. She was even unwilling to give me all of the appropriate routing numbers etc, to help. Thankfully my main institution was extremely helpful, and were able to help me get this situation resolved. I used to have accounts with BB&T, but thankfully over the years have closed them all down, and be sure that I will NEVER do business with them again.


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Opened a new checking acct a few months ago only to start off on the wrong foot were finalizing the acct. In the bank in front of banker. And she handles our temporary bank cards and we would receive our actual debit cards in the mail. We left the bank around 4:45 pm on the way home my wife called customer service to activate the 2 cards.


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I was given a Bad Faith estimate. I paid 5k more at closing than what I was originally told. I could not get real concrete answers on why and the answers kept changing as well. I would not recommend them as a lender when buying a home.


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I moved to Charlotte last year and opened several accounts at BB&T. I must say, this is by far the worst bank I've ever been associated with. They won't answer the telephone or return calls from the branch. Call to any support for online banking take extremely long. I recently had the drive up assist me with a wire transfer and had to sit at the drive up for over an hour. Again, I've left messages and emails for my personal banker and most of the time nothing is returned. One time I did a walk in and they had one teller helping both walk in customers and drive up customers. I should give them negative stars.


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Your institution recently was kind enough to return an overdraft fee. We since then have gathered two more overdraft fees. As your institution is managing our finances and both my husband's and I's direct deposit paychecks. It is obvious that you are well aware of our upcoming paychecks that are being directly deposited into our account, which is in your institution.


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We deposit money from one account to another bc we needed to moved 15.00 over to one account to another. We get up next am to find out that charged us a 144.00 in over-drafted when we showed in the positive after moving 80.00 to cover the 12.00 oopps over and it doesn't say nowhere on their website they have a 9 pm cut off time for Zelle and if it was me, I would never bank WITH BB&T ever again. I have been banking with them for years and they have done me so wrong....


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I do not recommend banking with BB&T for your business needs. They lie just to get your business! I asked specific questions to ensure this checking account would be compatible with my business needs and was told it was. After signing up I attempted to do these transaction, that I was previously told were possible, and couldn’t figure it out. I then reached out to their supposed and was told “with this business account these types of transactions weren’t an option.” THEN WHY WAS I TOLD IT WAS BEFORE?!?! I 100% would NOT have chosen this account if I would have been TOLD THE TRUTH! Also, they did nothing to try and resolve the issue or see if there is a different type of account that would work. They simply acted like my needs were not important and moved on. I am VERY dissatisfied and will be finding a new bank that can TRULY meet my banking needs.


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It's 4:30 pm on a Monday, no holiday, so WHY are all BB&T banks closed, even though their website says they are open? TERRIBLE customer service. I've been to 3 branches in the past 2 hours, to find NONE are open. Been a customer for 25+ years, and have had zero notification of random closures. Was a "Bank Holiday" declared by the federal government that I am unaware of? Are businesses using the COVID excuse in excess? Yes. So tired of this.


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Well, first off I'd like to say I've had a checking and savings account with BB&T for 15 years. In these 15 years I haven't had much issue with BB&T and the staff I interact with in-person are always delightful. I'm a young adult who never took student loans and never used credit to this point in my life, meaning I do not have an existing credit report. Late to the game, I know, to get a credit card and begin building credit but the time has finally come. I go to my local BB&T branch to discuss applying for a credit card, I submit the paperwork. I wait. I ended up having to submit the paperwork, 3 or 4 times? According to BB&T's credit department, my 'credit score' had an error code that suggests fraud.


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It is IMPOSSIBLE to call the customer service line and their branches aren't much better. If you would like a bank who responds in a timely manner, cares at all about you, or just has any sort of customer skills: don't bank here. And good luck with the phone menu. You basically have to trick them into thinking you're opening account to speak to an actual person. It is the worst banking experience I've ever had. Now that I'm in a new state, I FINALLY get to drop them.


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If I could give BB&T a negative rating I would give you a negative 3. I never choose them to begin with, I was a customer of mainstream Bank and BB&T bought them out. My account has been hacked into 5 times now, and yesterday after staying on the phone with the fraud dept over a hour, I was was told there is no amount of time to be expecting this claim to be handled or my money refunded. I have changed my debit card 5+ times because that seems to be their answer for everything. I was also charged a overdraft due to fraudulent charge and when I asked if I was going to refunded my $$, he just started reading a script ignoring my question. It is not a curiosity of refunding someone their money, when their money they put in your bank was taken and not authorised by the customer.


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I applied for a mortgage with this company, I gave $500 for an appraisal. BB&T never had the appraisal done, it's been 4 weeks, my agent Treva ** won't return my calls. I want my money back to go with a more reputable and responsive company.


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Somebody kept trying to take money out of my savings account which was empty to begin with so they let them do it every day which cost to me $36 each time. So now they closed it and they want me to pay a closed account that's all $36 fees. Not happening. They've already got enough free money off of me.


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BB&T/Truist Bank was my lender for the home mortgage and both of my loan officers Evette ** and David ** did an amazing job in completing my application on time and answering all my questions. I'm very pleased with the rate I got from BB&T and customer service provided to me as a client. I would highly recommend!


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I made a business deposit on July 31 at my local BB&T bank. Since the merger with Suntrust they have become a horrible bank (not surprised as Suntrust is a terrible bank). The teller made the mistake of not noticing a mortgage company did not endorse the check (it was a three party check). The mortgage company turns out to be Suntrust, so the issue should have been easy to resolve since the merger. Shame on me for thinking that. Today is August 25 and BB&T is stealing the funds basically from that deposit, they have not put any funds into my account and it's been almost a month! I have tried several 800 numbers with both BB&T and Suntrust, no one wanting to help resolve the issue. They keep mentioning the processes, the red ribbon BS they have to go through. There is someone up the ladder that can make the decision to just fund my account with the deposit, they are just a pathetic bank that will not do it. 


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THERE SHOULD BE A NO STARS OPTION. I began an application online in the early afternoon on 8/3/2020. A few hours later I received an email from Michael **, which I did not see until later that evening. I replied that evening at 7:37pm, but of course I did not receive the courtesy of a return reply until the following morning. I stated that, "I had not finished the application, and I was in the middle of editing the debts listed, 2 of which have been paid off as of this past week", and one balance that I paid down $1000.00.


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I banked with BB&T for over ten years with no complaints. I was hacked back in June. BB&T blocked my account. I had no access to my money. It took me two days to get through to the correct department. They were rude to me. Blamed me for the hacking. Closed my account and held me responsible for what the hackers did. I emailed both the CEO and president and neither one of them responded to my emails. They forwarded my emails to the analyst department and they refused to refund any of my money. I had to go to another financial institute and start over.


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There is always someone available to help answer your questions and to make sure that the customers are happy and satisfied should you encounter an issue or problem. Sometimes it is hard to get to the right representatives for some issues that are urgent but with persistence calling you will get someone to help you mainly when it is on the weekend or after normal banking hours. I would give them high grades overall.


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I have had good experiences with BB&T until they merged with TRUIST. I have had mortgages and HELOCs. During a recent streamline refi (IRRRL), BB&T went awry. I had to call their Executive Resolutions office in North Carolina to get their Subordination department to do job and re-subordinate. This transaction was to merely reduce my interest rate on my primary mortgage. Apparently, an internal BB&T process is to request an appraisal and conduct a loan-to-value (LTV) verification. The original note was secured with my home using an 85% LTV and an appraisal of $940K. BB&T decides now to use an arbitrary selected value of $775K called a “desktop appraisal” that was well below ($165K) the original appraisal of $940K; which was the basis for the HELOC.


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I held a Business account with BBT for over a year, during the pandemic a charge was made to my account without my knowing, I later made a purchase which in turn sent the account into overdraft. I contacted the company that had made the charge to account and they corrected it. Added the funds back to my account. After several weeks and long hold times and calls I was finally able to speak to someone at the branch level, as it seems the 1800 customer service was working from home and had no interest in helping me, I would be transferred from one dept to another and subsequently disconnected. Well, the young lady looked into the situation. Agreed to have the bank fees remove, however she said she could not do so. She would have to submit it another dept and would get back me. I never heard back.


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This is the worst bank I ever had. I wish I never switched banks. The 7/13 a payment didn't go through. Deposited money on 7/17 to pay a bill. Woke up 7/21 now he overdraft my account. Account was positive for seven days. They claim they forgot to withdrawal on 7/13. They closed my daughter savings without telling us and she has direct deposit. We looking for another bank.


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I had troubles with this Bank from the start I used them for some banking needs. But I will not say this for every banker in their organization, however for the majority I ran into they are very judgemental and discriminatory. If your skin tone is not of a lighter tone then you are question about your profession as well as any other business you may handle inside certain branches.


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BB&T is the most insensitive bank I've ever done business with. It's the middle of a Global Pandemic, and I'm out of a job. I haven't worked in now 3 months. I cleared up the negative balance in my checking account, and they even refunded me fees. The next day they sent through another fee, and closed my account and locked me out of the online platform. I had no idea what was going on... No warning, no indication from the client services rep I'd spoken to a few days earlier. 45 million Americans are out of jobs since the Pandemic started. You would THINK they'd have something in place to help customers. They literally gave me fees back and then charged them again then next day! I received no email, phone call or anything letting me know the status of my account. PEOPLE make up the banking system... Working class people! Maybe they'll be better as Truist, but I doubt it!!!


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BB&T is the worse bank ever, they hold your own money for I don't know what reason at all. Then when you call them you talk to different people and they act like they don't know what's going on.. I wouldn't recommend this bank to no one not even cats and dogs. I'm surprise they still in business.


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I recently closed my account with BB&T bank due to their lack of customer service and their unwillingness to accommodate their customers, especially during this pandemic. I had well over 6 figures in their bank and I needed to send a wire transfer to a title company. When I called them to do the wire transfer for me, they said I would have to come to their drive thru in order to process the transfer. 


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Be very careful in dealing with this bank. You can't believe any assurances the staff at the Fairhope, Alabama branch gives you. Their misrepresentations cost me about $30,000. If you would like details, you may email me at ** or call me at **. Again, beware of this outfit.


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I use BB&T. They take my money, hold it then close my account. When I call I ask where my money. They say go back where I come from. I say, "Ok but you still have my money." The girl say, "What’s that got to do with the price of rice in China?" I come from Vietnam. I think they don’t like Asian.


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I use their BB&T app to make online payments and have done so since the first payment. I was charged a late payment penalty on my credit report after making an on time payment because it was issued to principal and not interest. Proof of all of this on my statement as well as theirs. They don’t call or email me until I find out after trying to close on a house that I had a late payment. Drops my credit score by 100 points. Can’t close on the house. Talked to several people. Finally had someone tell me they would take care of it and it would correct the penalty with the credit reports. 


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I’ve been with BB&T for a while now. The app was late updating and I transferred my money from checking to saving then later on I found out that my account was charged a overdraft fee. I explained the situation to the customer service and That this has happened before and they said yeah. They won’t give it back. I’m about to move to another account so hopefully the new account will be better. I would not refer BB&T to anybody at all. Worst bank experience.


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I have been a BB&T account holder for a few years now, and one of their policies is to only reverse 1 overdraft fee every 2 years I believe. In the very beginning of the pandemic before the economic shutdown, I had an auto pay bill go through while waiting for a paycheck that never came. Knowing it wouldn't be reversed, I just ate the loss. But then my wife and I were both laid off of our jobs, and my side business fell flat. After having 2 overdrafts come out of my account this week, due to recurring bill payments, I decided to call and see what support I could get knowing that even if they reversed those 2 fees, the bill payments would still have my account in the negative.


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I have been with BB&T Truist since our bank changed hands from Susquehanna Banc Shares. Loved it when they were in but BB&T Truist is horrible. They are slow to put money into my account and then I end up with fees but they sure are quick enough taking the money out of your account. They don't respond to messages written and they always have an excuse for something they do that they shouldn't be doing. It's an overall horrible bank. I will be transferring my money to another bank I already have money in. I have a CD and I have it roll over only to find out the interest rate is horrendous. They are giving me a whole whopping 1/10th of a percent. I have never had that before when I rolled over a CD.


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My estranged husband stole a blank check from my home, forged my signature, and cashed it. I reported this to the police as soon as I noticed it in my account. I have had to explain multiple times that we have been separated for about 10 months of our 1-year marriage. He has asked to return several times, and it has never worked out. He told me he wanted to work things out with me this time, and we even attended a counseling session, which was his idea. So I had no idea he planned to steal from me.


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I was told by a representative that because of the pandemic there were waving overdraft fees. Bb&t gave me 180 in overdraft fees. They went back on their word and gave excuse after excuse as to why they couldn't do it. I have been a customer of bb&t since the late 90"s and this is how they treat me. I'm very upset. I am seriously considering changing backs and would not recommend them to anyone. Very unsatisfied customer!


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I've been using them with all of my mortgage loss for over eighteen years. I wish they were all pleasant times, unfortunately, I've had my share of difficulties. I'm getting to the point where I am just old and realize it's only about the money and not the person anymore. That's what is sad nowadays.


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BB&T/SunTrust worst small business service. I have my Merchant & Checking accounts with them. Wanted a pre-approval of auto loan to shop a vehicle, as everyone knows the advantages to have one before going to a dealer. The banker and loan officer turned me down telling me some stupid rule book/bank policy that they cannot do my application until they have a VIN number, in spite of my businesses, great financials and cash flows as per their own admission, by the way my per-annum merchant fees pays almost the same amount of the loan amount. 


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I was an existing customer, so I expected some streamlining of the process, since they had all my data. Wrong! Even though I was taking a second loan of the same type, with an excellent record, etc., the loan process was long and tedious. The cheerful "apply online" link was misleading. If I had known all that upfront, I would have gone with a more online-only presence.


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Bank failed to send new card and won't provide a tracking number. I have been a customer at BBT (Branch Banking and Trust Company) for four years with a clean record. My debit card expired on February the 30th. First, I received an email asking me to activate the card and telling me that if I hadn’t received it, to contact them. The person I contacted on the 20th didn’t know how to advise me, confirmed that the card had been sent and didn’t have a tracking number. She wasn’t sure whether requesting a new card for $30 would be through a tracking number shipment method. She told another option was to wait a few days.


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My family and I have been banking with BB&T for several years now and we have never seen a bank that takes so long to clear transactions when using debit! Debit transactions take as much time as doing Credit! As of right now 2/25/2020 I have 15 transactions pending starting from Friday of last week!!! When you swipe your card over the weekend it takes the bank until that following Thursday to clear the transactions! When I banked with Bank Of America when you used debit and you had sufficient funds in your account it cleared and posted the same day! Debit is like cash.. Credit is like writing a check! So if debit is taking that long I should do credit instead???? That’s the only thing BB&T needs to work on when it comes to me as a customer of their company...


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My Husband, James **, has been with BB&T for 22 years. He recently encountered a problem banking with BB&T when He was misinformed and became a victim of fraud. Now, it seems like BB&T is only interested in protecting themselves instead of the financial wellbeing of a “valued customer”. My Husband was recently contacted by an agency, inquiring if he was interested in a potential Project Manager position opening close to us. He was contacted for a phone interview and completed 3 out of 4 weeks of a training course that was required for employment of the company.


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I've banked with BB&T Twice over the years and regretted it both times. I had an account with the one in Tabor City NC/Loris SC and they were always compounding fees for small overdrafts or mistakes quickly reaching $300+ in just fees over a small $2 transaction. Their Balances are never correct especially at the ATMs, I checked my balance at an ATM once, print out and all. Was expecting a deposit to hit and based upon the balance it looks like it did, I had no reason to think otherwise... Lo and behold after spending said balance I was in the negative with the fees again, I brought in the printout from the ATM to dispute and they basically told me that I cannot believe what the ATM says!!!! WHAT!?


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On February 3 2020, I had a bad experience at BB&T, Volvo Pkwy Chesapeake, VA. Because I am familiar with BB&T banking policies, I decided to try the BB&T on Greenbrier Pkwy, Chesapeake, VA. When I entered, I signed in and took a seat. The customer service representative was helping two clients and informed me that she would be right with me. 


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My church has banked with BB&T since 2015. I have always received impeccable customer service until Monday, February 3, 2020. I started my own business and went to BB&T, Volvo Pkwy, Chesapeake, VA to open an account. There were a few people in line and once I told the teller what I needed, she asked me to have a seat. There were no representatives sitting at the desks; however, I could see three representatives in an office talking. 


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BB&T is a super bad bank. I have bad experience with them. 1) I recently called them to dispute fraud charge, their customer service never unable to reach a "REAL" person who can speak with you. 2) I have to get phone number of customer service thru their health insurance department. (I contacted health insurance department before, I have their phone# in the email). 3) They refused to talk fraud charge over the phone, need to go to branch. 4) I just got a call. They told me, "We cannot refund you for the fraud charge because time is over," I have been charged 450 fraud charge, that is the money I work hard to earn, why not able to refund me? I never see such a bad bank, I have Bank of America. Chase bank, Discover bank cards, they ALL refund me if they are fraud charge. So DO NOT USE BB&T anymore!!!!


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I don’t know what’s going on with them, but they have become not very pleasant to deal with and very not very gracious. Honestly, I hate leaving reviews but it just makes me sad. Of course, I’ll be changing banks but I’m not happy about it. I don’t like to switch things like banks, insurance companies, or whatever. If I’m happy with them, I’ll stay and pay a little above sometimes just because I and every other consumer, need you as much you need us. No matter how busy it was, for myself I was always treated with kindness and respect. But one phone call changed everything. I called about a problem I had and didn’t understand something that was happening that had never happened before and I needed help. Well, I didn’t get help, I got hostility. And that’s why I feel kind of sad; it’s like getting a really bad meal at your favorite restaurant.


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Opened an account online and switched Direct Deposit. BB&T totalled my purchases for the day my Direct Deposit should have deposited and charged me fraudulent fees by PROACTIVELY, A DAY BEFORE, charging me overdraft fees causing a tidal wave of smaller transactions to result in additional overdraft fees. WTH? I was shocked when I saw my online account. Trying to negotiate down to 1 overdraft and 1 negative balance fee due to direct deposit did not go into the account as planned. They are adamant that I owe them $177.00 (after they reimbursed 2 overdrafts already) when it should only be 108.00 and imo I'm being very generous and fair. Also, took 3 days for one transaction to post, most others 2 days. Needless to say Good Riddance BB&T. I was switching to you to have a local branch to work with but after this experience I switched to Capital One.


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My husband and I visited a BB&T we’re familiar with for an auto loan for our daughter. We were quickly seated with a loan representative. We explained we were there to get a loan to purchase a car for our daughter's birthday. The rep could see our daughter had an account there too which wasn’t always good (BB&T charges fees on top of fees, if you get delinquent they drown you). Instead of just processing the loan for us, she kept asking for more info on daughter. We didn’t get approval that day (which is weird in today’s tech), she said it was late in the day to call her back. I did and she then asked for more documentation. I told her our credit should speak for itself that more documentation is overkill.


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I've been banking with BB&T for 5 long years, and everything was okay until now. Some scammers hacked into my bank account after they've gotten my information (which I don't know how), and they wired counterfeit checks to my account, deposited it, and I think they were hoping to clean me out. The fraud specialists caught it, not to mention I've just been wrongfully terminated at the company I was working at which is being investigated by the union leader now. 


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I went to the branch located at Riverside Pkwy in Macon GA, I came out disappointed. I needed a notary service, so the rep grabbed the my document (translation of a birth certificate), read it and told me to go ahead and sign it, so I did. Right after she grabbed the document again and tells me that she won't notarized the document. I asked her why then she asked me to sign it, she said that I don't need to notarized it. I said I wanted to notarized and I could it take it to somewhere else, that "if you weren't going to stamp it, then you shouldn't tell me to sign it," and she said: "You can go and re-print the document and take it to wherever you want." 


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BEWARE!!! I have banked with BB&T for years. I do my bill pay with them but NO MORE!! I put in for my mortgage to come out on Monday and they took it out the Thursday before. I called them and they even said, "Oh I see when you set the date for the 6th and we took it on the 2nd." This caused 216.00 in overdraft fees. They gave me back 72.00 and said that's the best they can do. They then informed me they can take payments up to 5 days before your selected date. TOTAL **. NEVER AGAIN!!!!


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BB&T for 13 years. In the last year they have messed up my business bank account several times. The last time, which was within the last few days, was a major error causing an avalanche. I will be doing away with this bank. Aside from this, they are slow in their banking processes, should give their fraud department more control in allowing speedier crediting to an account. Not everyone has the money to be able to wait 3 business days for a credit to go on to their account. Never again BB&T. Thanks a lot.


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Charged me 3 overdraft fees for $7 that I wasn't aware of because it was pending for days!! They only reversed 1 and told me that they can't do anything else!!! Why will it take that long to post and I didn't receive any alerts saying so!!! I will be closing this trash account!! Hopefully they pick up Suntrust guidelines with the merger this is ridiculous!!! I should not have to pay this!!! No one there can help me I need the CEO or COO!!! I should not have to pay $85 or 3 overdraft fees within 5 days period!!


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I had opened an account online with BB&T after they send me an invitation letter in the mail inviting me to open an account with them. It took hours and they still couldn't figure how to apply a simple coupon code to the checking account. Secondly, for no reason the debit card did not work either though the automated system said it does. They do not know whether checks are already mailed out or needs to be ordered for new accounts. Very poor customer experience and I made a decision NOT to bank with them anymore.


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I will be closing my account with BB&T. I have found that they move transactions and then charge a return item fee/overdraft fee of $36.00. They also leave my items pending for 3 days on almost every purchase, especially the larger ones. For example, I purchased an item on a Monday. It was left pending until Wednesday, as well on Wednesday I deposited cash into the account that morning but the pending item posted the next day and then the cash posted afterward. How can you hold cash as pending for an entire day? These are called moving transactions and Bank of America was sued for the very same thing. It encourages overdraft fees by changing the order of items. 


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Bad bank to deal with. Absolutely awful!!! I have excellent credit, low debt, good income, and they still could not extend me a personal loan. Something that another local bank did in 15 minutes. Be aware, very incapable bank!!!!


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I haven't been a BB&T account for even one year, yet, I have experienced some of the most unprofessional individuals working in the banking industry through my association with this bank. The majority of my encounters with customer service via the 800 number are NOT professional. I'm pleasantly surprised when I do happen to get a representative who is thorough and accurate in dispersing information about the entity for whom she works.


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I just want to say I am greatly disappointed in the service that was given to me when my vehicle was a total loss and I tried to close out this account. You want everything from me with a snap of the finger and when it comes to giving my overage check back you are holding this check an ADDITIONAL 15 business days. My account is at zero and there is ABSOLUTELY zero reason why you can't mail out that check.


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Unfortunately due to our move to a small city I had to go with BBT for checking account.. From the very first day until now ( 4 years later ) there have been so many issues that are incredible to believe with this bank. Our newest issue and the final straw is the overdraft fees. Upon making a call again to this bank and inquiring as to how we received another overdraft fee when I actually watched the payment come out of the bank with funds to cover payment - the representative tells me that the BBT app doesn't show transactions in real-time. It was funny to be told this as we had just purchased some things from the local Walmart 2 minutes prior and the transaction shows as pending in the BBT app. 


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Went into BB&T in the Austin area to open our new business accounts. We have been with BB&T for many years with a different business association and felt BB&T could serve as a value to our future banking needs with the honesty and decency. 'However' We asked the representative for a specific secured credit account, a simple account that would not involve traditional credit approval and the overrated approval process or any form of credit criteria and approval process. 


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I recently went to my local branch of BB&T with a power of attorney in hand. 8 page Financial POA was in fact Witness, as a courtesy, by the public defender for the state of Florida. My son is the account holder, a disabled veteran, and is currently temporarily incarcerated and unable to access his bank needs. While there, the Bank employee made at least one possibly two calls regarding the POA. In the end I was told they would not accept it because of the type of account he has there. I have spoken to three different people in their Executive offices & have still not received a resolution to this matter. Also while in the branch I asked if this meant that they would continue to accept his money from the VA but it would not be accessible? (unless he came in person or online) Their answer was yes.This is unacceptable, I will certainly, personally never use them for my personal banking needs.


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I submitted two power of attorneys to BBT. Both times they slow walks me. Always gave me different answers. Never gave me the same answer. They refuse to accept the power of attorney trying to say it was altered so therefore I got the second power of attorney and this point in time they are still telling me that is sent to their back office. I haven't heard anything yet and so on and so forth. The Florida legislator States if they have four days to review it they have to send you a letter if they deny it within 10 days but yet they say they don't have to. They don't send letters out so I mean really what what's the laws for if they're not going to buy them?


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Obtained a loan with BB & T via a car dealership. Could not obtain a tag for the car. Called BB & T for help as the tag was still in the previous owners name. Could not get anyone to assist me. The dealership kept sending me illegal temporary tags and I could not legally drive the car. I had to get law enforcement involved. I was told by the agencies involved that BB & T failed to obtain a lein on the car. BB & T assured me that they had one. Fast forward to 9 months later, I receive a letter in the mail from BB & T asking for Power of Attorney so that they can lien the car. INCREDIBLE! What happened to the original claim that you had a lien? Hmmm.


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I use the app to make my payment, they show green for posted payments red for reversed. It initially showed my payment in red so I went online to transfer more money into my checking acct to cover the payment. Shortly afterward it showed the payment posted in green. I have other credit cards and bank apps. They all generally work the same. A couple months later I noticed that the balance didn’t match. I called the bank, found out that the payment never processed and I had missed the payment as I continued to make payments (2 more months). I made the missed payment after clearing up the misunderstanding of the app. A week later had a late payment reported to the credit bureau. My score dropped 50 points. I filed a dispute with the credit bureaus and called the bank to try and get some support for my dispute. I screenshot the app summary because it’s misleading and thought they should see how it appears from the customer's view.


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BB&T is a horribly run bank and they have the worst customer service, they could not care less about their customers – not even their longtime customers!! They have taken hundreds from me this year alone in NSF fees. I realize I need to manage my account better, but some people do not have much money and live paycheck to paycheck. They take extreme advantage of that.


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I was 5.00 short of the 300.00 credit one payment and called the bank yesterday. They told me I would not get a NSF charge and that the credit card payment was pending. I made a 10.00 deposit bringing my balance 310.00. BB&T took out a NSF charge that night and caused the 300.00 credit one payment to bounce. They refused to refund the NSF charge after they lied to me. I want to switch banks now.


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I have 2 boat loans with BB&T and stellar credit. They literally call when the note is 3 days past due. It is the most unprofessional bank department I have ever dealt with before. I get my cell blown up on the 30th when it is due the 27th. I am currently looking into moving my account.


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Worst customer service ever! Make it impossible to refinance car loan with another institution! Still trying after two weeks and multiple phone calls. They will only accept fax correspondence. No emails. Ridiculous! DO NOT loan with these people!


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I called customer care at BB&T to top payment on a withdraw that is coming out of my account. The company is still taking money out even after my stop payment. When I called they acted like it was my fault I have banked with them 9 years. Very unhappy customer here.


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I'm just a normal guy Working 9 to 5 taking care a family of 5 and BB&T hits me with a 171.00 overdraft fees for a place that attempted to take 80.00 from my account 4 times. So they charged me 36.00 each time and 80.00 last time. WTF! And it will be another 36.00 if I don't have my account out negative by payday which is impossible. I understand I need to manage my account better but it's not easy when numbers are up and down due to BB&T slow processing. If y'all taking all the fees from me but not paying the bill that's making my account overdraft. Why even have a bank that's ripping me off making my life worse. I repeat do not go with bank. During the 6 years I've lost so much money... Called and she basically told me I was robbed and there is nothing they can. I suppose to study BB&T terms... I WANT MY MONEY BACK AND SWITCHING BANKS ASAP.


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I have tried to make things work with BB&T, but today is the end for me. I had overdraft protection after 8-9 visits and calls that involved myself telling them that bb&t was just my “for kiddo” account. I paid overdraft fees close to $700 and that was AFTER I spoke with a few reps. I spoke with one today who told me that it didn’t matter if I had overdraft protection. My account is now closed and they have figured out a way to charge me $109. I am a single mom and I can not. Help. What services decide to use an old account. I will never use this again and if you’re a single parent or even someone on a budget, this is NOT the bank for you!!!!


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Our original loan was held by a local bank, who we could actually communicate with directly. They sold our mortgage to BB&T, a regional bank, which we have had less than satisfactory communication with through the property transfer. BB&T then sold it to Fannie Mae, a large quasi Federal Government investment corporation, who BB&T cannot even communicate with efficiently (emails only).


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We had to visit this branch the third time to get a bank card which they forgot to send when ours expired, it seemed like the persons we spoke to didnt care whether we got our bank card in time or not, 2 times she said if it dont come in 7 days come in again, by the the card would have expired.


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I secured a safe deposit box at my banking location, because of insecurities at my previous address. BB&T, never changed this address and some personal checks were sent to that address and that is why I secured a safe deposit box. My banker at the time never informed me that I should secure insurance due to the problems the bank was having with previous keys, boxes, etc. I contacted the branch manager who stated there was no way anyone can enter into my safe deposit box without a key. I replied that my banker was always in the safe deposit area when I went to check my inventory.


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I had some money deposited into my account over 8 months ago and my account was immediately blocked. I’ve called multiple times and no one will unblock my account. Still till this day BB&T is holding my money.


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It seems like they take at least one extra business day to process a payment to a credit card company. So far it looks like they take TWO extra days, but I am sure this cannot be right. Nothing processes on Saturdays. My old bank would process payments and deposits on Saturdays. Two direct deposits are required for free checking. Many people get paid monthly, only one deposit. I'm not sure why they have this requirement. To avoid people on benefits or social security recipients? That would be discrimination.


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I have been with BB&T for many years. The only thing I use them for is my Social Security Deposit and changing that deposit is very difficult. The bank is very slow and costly for transfers to other my other accounts, PayPal & Charles Schwab. If you want a next day transfer from a BB&T account it is a $10 cost. The basic transfer charge is $3 and that can take as long a 5 working days and if it falls on a weekend it is longer. Recently, I have noticed, I am not seeing debit transactions for several Days. They are holding on to our money as long as they can and I am paying extra for them to do it. This may be how most Commercial Banks are operating. However, PayPal charges for transfers, but it is a tiny percentage of the transfer, free if you want to wait a couple of days. At my other institutions I see my transactions instantaneously. I think we all expect that. There are better options out there. Stay away from BB&T.


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I have been going to my local BB&T branch for years. I've never had any problems there until today, when I had a deeply unpleasant experience, due to the incompetence, unprofessionalism, and disrespect of a new East Asian cashier. She waved me to come over to her as her previous customer walked away, but then suddenly she called the previous customer back over to her! I had to wait five more minutes, and the previous customer's business remained unresolved when they finally left! I am outraged! This cashier is a disgrace to banking, and I think there needs to be more thorough screening of prospective employees before they are hired by BB&T!


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The BB&T in Lynchburg Virginia location Rivermont Avenue has the worst manager and bank tellers. I myself has a position that deal with the public, and will never show the disdain they show for certain people. They roll their eyes while talking with you, they show frustration in assisting you with problems that involves your account. They talk down to you. I feel they need someone to awakened them to the fact the customers are more of a value to the bank, we are the ones taking the risk with our money, placing it in the bank. They only work for the bank. When their attitudes comes out, then the customer's attitude will appear also. 


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BB&T charges for a declined transaction and call it return item fee. BB&T takes 24 months to qualify you for one refund of a high extra overdraft fee of $38. Imagine $12 was paid by BB&T and they charge $38 more than 300%..It's crazy, that's a rip off. You can imagine the billions they make from the poor every year from such exorbitant fees and the regulators of the industry allows them to carry on with this theft of depositors money. I honestly think the regulators should make the banks charge a certain percentage of how much was paid as overdraft and not this outrageous theft of a fee..exploitative banking system. Please share if you want change.


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Don't give payment book. Receive bill on the 4th of month due on 13th. Throw in a weekend and you'll be late. They do this on purpose hoping you're late. Collecting late fees is how they make money. A payment book would be cheaper for them. It's gotta cost them a lot to send out but they know they'll get more late payments the way they choose to.


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My credit was poor, so I got a BB&T secured credit card, which requires a deposit. The lady talked me into getting one when I was cashing my paycheck, because my employer's checks are through BB&T. The attendant said after 6 months of using it, I will get my security deposit back, (It was $400) and they will then release a regular line of credit. I emailed her after six months, she never returned my e-mail. So, I went into the bank and asked her what was going on. She told me I did not get any offers yet, and I have to wait until BB&T offers me a regular credit card. 


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We have had to deal with this company for 3 years as our mortgage was sold to them. We set up our mortgage payment automatic starting 9/14/2019. Guess what? They dipped into our bank account yesterday 8/22/2019. Left us without funds to buy groceries, school supplies, etc. We called and were told we would get a response in 24 hours. The most shady, shifty company I have ever dealt with.


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Went to make a deposit to my daughter's account who was having some challenges, with my ID in hand, to a local bank, and live in the same ZIP code, less than a mile away. Policy. No ifs, no ands, no buts... We are talking $120. Cherry topper was that the portly woman told me to "have a nice day"... To rub it in that they were NOT going to help in any way. THE WORST, never BB&T. And hope that policy gets in the way of you helping your child.


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Customer service is prolly the worst unless you like sitting on the phone for 45 mins and then get hung up on. For their checking accounts well they steal money from you which I never thought that was even possible. But I guess there’s a first for everything. I would recommend Bank of America.


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HORRIBLE. I had a house fire. This mortgage company is not releasing my funds from my insurance company that has sent them checks for the repairs to my home. It’s been since March 10, 2019 and myself, my family have completed my home repairs and this mortgage company is giving every excuse in the world why they won't release my funds which is putting me in debt! After this claim is resolved which we will probably have to hire attorney I WILL BE CHANGING mortgage companies. They know we are struggling and don’t care. Customer service has no clue. Every day a different story. Even the supervisor over loss draft promised us to to get our money and we haven’t heard back from Kyle ** in months! They keep saying they're going to send an adjuster out and it's been weeks no adjuster!!! HORRIBLE HORRIBLE HORRIBLE!!!!


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This is the worst bank we ever banked at. We had to go into the bank every few months because of their mistakes. We were in the Gold Club and continue to charge us for fees that were covered by the Gold Club. We finally got tired of going in and closed our account . Best decision we ever made. We went to Fairmont Federal Credit Union and never looked back.


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I have used this bank for over 10 years and would not change. Superior customer service, excellent location, appropriate accounts to fit the needs of many. They offer other services as well. A bank I can count on!!!


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I have been so disappointed with BB&T in the past two years after being a loyal customer for nearly 30 years. It's the habit to deduct charges before counting deposits. The online banking will show sufficient funds but then you get slammed with overdraft fees the next day when items have posted....often items from many days prior that one would assume had posted by now. And they didn't post my xmas bonus check last year until 2-3 weeks after I deposited it. As a single mom who works full time and is working on my doctorate, I need a bank that will help ensure my money goes the furthest it can, not one that tries to capitalize on my lack of time to pay attention to detail.


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I have been banking with BB&T for almost 20 years. Every branch I have dealt with has always provided excellent customer service and employees who have gone above and beyond to help to me out in several emergency situations. I have used the online service since its inception. It is very user friendly and simple to navigate. When changes or updates have occurred, instructions are posted to assist with the transition. I highly recommend this bank and its online services.


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I recently opened an account with BB&T, set up direct deposit, transferred some fund to the account. After couple of days: I discovered that I was not able to login to the account, call customer service and they kept on kicking me around on the phone and they later told me that my account was close. Nobody can tell me why the account was closed, I went to the branch and they told me the same thing. I hope I will be getting my deposit back (hopefully).


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I have been a loyal customer with BB&T since 2008 until today when it all changed. I called into the fraud department because I had been a victim to scam. Do you think they even attempted to help me? Not at all. I spoke with a woman by the name of "Silly" in the fraud department and she did absolutely nothing to help me but say "We get a lot of scams". I asked her if she told all if her customers that and she said "yes". Just a word to the wise before anyone decides to bank with this company rethink it. If you are in a bind with absolutely nothing to your name they will not help you.


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I was grandfathered into this bank as it bought out my original one years ago. I have had good service but when I needed a loan or info in financing for my first home, I was not able to get support. I stayed as my direct deposit from my former job was attached and didn't want to go through the process to change. Again, I am sure they give good service to their customers but for me I use them for only some of my banking needs.


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I had this bank account for 3 years and I’ve never had so many issues! They charged me $5.00 a month (I was not told about this until after it was opened). Then, when I was told I had overdraft protection, I was hit with hundreds of dollars of overdraft fees. I keep pretty good records and somehow it always seemed that I had a new charge that I wasn’t warned of. I can not WAIT to leave this bank!!! Check out CHIME!!! It’s amazing and won’t charge you for things they allow to happen to your account.


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Always pleasant at drive through window and inside. When they say, "Hello. You know by the way" they say it that they are being real.... They always have pens available and they actually work. I can also call and get a real person.


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I don’t like the service fees assessed when your acct doesn’t have a certain balance. Hold times are lengthy. They don’t reverse charges a lot. I use it due to being local and focused on community banking needs.


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BB&T DO NOT care about their customers! They go into your bank account and STEAL your money, hundreds of dollars at a time without notification! And then when you call to figure out why, no one knows who, why, or what is the reason! This is by farrrr THE WORST BANK EVER!!! Do yourselves a favor and close all accounts and never look back at BB&T! They are thieves! I’ll give them 0 stars if I could.


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I opened an account with this Bank last week only to be told a day before my direct deposit hit that they closed my account due to address verification a day before my direct deposit hit! I wasn't notified of any of this! Last Friday my direct deposit was sent to the closed account and BB&T have not sent the money back to my employer! Do now I'm about to be evicted and I don't have my Lupus medication?


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Trying to get official payoff amount valid for 10 days. 1. Went to branch, they said they can't do it. They called their center, and they said no. They put me on speaker phone and call center refused to talk directly to clients. They transferred the worker to another department, after 30 minutes on hold in their own internal system, I asked if I could pay a certain amount and get a receipt... She said, they don't take credit cards... She said they don't take debit cards, I have to got get cash.


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BB&T is by far the worst bank I have ever had! They don’t care about their customers or how long you have been a loyal customer and to top it off they have horrible customer service! Everybody cleans their hands with whatever issue you may have and say there’s nothing they can do to help you.


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BB&T is a scamming ** bank! They find any rule or reason to take money from you and they don't care about your needs. I will never bank with them again!!! If you care about your money then don't open an account with them!!!


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I opted out of overdraft protection and in the past (for at least 3 years) BB&T has never paid on any transactions when the funds were not available. Last week I was charged two overdraft fees for two separate transactions, which over the past 3 years were not paid. I called on four times and the representatives could not tell me why I was being charged..Very dissatisfied!!


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The bank has a system set up to rearrange your transactions. They do this to make it more likely for the customer to overdraw. Then they slap a $36 fine on you (every day). I have literally went to bed with $20 in my account to waking up to -$66. They also do not let you dispute it. They have a computer system that lets the teller know if they can refund money. You get one refund a year. That does not count for just your mistake. If BB&T makes a mistake then they'll refund you but that's your one refund for the year. They claim to do all this to help a person learn how to manage their money. They waited until my landlord cashed my check before they let a credit hit my account. They did this so my check would bounce and they could justify charging me another $36. They told me today they took $180 from my account. These people are crooks.


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The bank has a system set up to rearrange customer's transactions that will create a negative balance. The process is set up to create the most number of returned transactions that will increase the number of returned transaction fees. A 100% advantage of the bank & a process to increase revenue. A customer service rep admitted that the process takes place & it is legal.


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My husband opened an account with BB&T 2 years ago. When he opened it he told the lady he didn’t want overdraft protection. A few months later we noticed she had put him in it anyway! First of the year he had to change accounts due to fraudulent activity. He again told a manager he didn’t want overdraft. She said, “It’s for your protection.” He said, “I don’t need any protection if money isn’t in my account. I don’t need it!”


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I've been banking with BB&T checking, saving, joint with my son, safety box in 15 years. My son who is serving America military out of country made overdraft his checking account, I found out by mail from BB&T since he's out of country. I and my friend went to Calabash, NC, meet C ** get some advise. She check my driver licence and check the letter about overdraft from BB&T, found my son's account, found me and my son's joint account. So we thought I verify enough to help/add some money to my son's account. Well, Carol ** said that some children need hard lesson. I need Power of Attorney to do things, she does not want to help.


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My husband is in another state on business for an extended period of time, and I attempted to deposit third party checks into my account which were made out to him, and he had signed over to me. The checks were rejected, however instead of giving them back to me they kept them and put a lock on my account. I brought a document signed and notarized by my husband stating that I was authorized to do this. BB&T then demanded I have three more papers signed and notarized by my husband in order to access my funds. I did that, and submitted the papers only to find out that the papers I was told to have signed and notarized were the wrong papers! Three more papers. Signed and notarized. Now BB&T rejects them again due to the notary signing her name in the wrong spot! I am now going on TEN PAPERS, COUNTLESS PHONE CALLS AND OVER TWO MONTHS OF NOT HAVING ACCESS TO MY OWN MONEY due to minor errors in paperwork!!!!


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I opened an account 6 months ago. Just two weeks ago, someone who had my debit card number on file for AUTHORIZED transactions made several UNAUTHORIZED transactions in the amount of $1500. This happened on a Friday. I received a text from BB&T asking if I authorized one of those transactions, which I did not. I immediately called the fraud department and was told there was nothing that I could do until the transactions went from pending to posted and that they could not push the transactions through. 


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If you want to take SBA loan please stay away from BB&T!!!! This Bank will fail you as soon as you sign loan agreement. Their idea of being in banking business is only to marge with other banks for their own profit. You will not see a penny and you will be disrespected and brought to financial ruin. If this Bank will continue to be allow to merge with other banks it will bring us another 2008! IT IS THE WORSE BANK!!!! In the front of each branch of BB&T should be posted big sign "KEEP AWAY - WE WILL BANKRUPT YOU."


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BB&T restacks and removes/recharges pending items in order to charge overdraft fees. This has happened to me before and now two weeks in a row I have multiple NSF fees for NO REASON. As soon as I get direct deposit changed I’m switching banks. BB&T is such a scam, take your business elsewhere.


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BB&T has all banking g coding done in a way to line their pockets and empty yours. You want good customer banking services? Go somewhere else. They always send the bigger draft through first causing an overdraft then dings all the lower drafts with overdraft fees.


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I've been banking with BB&T since I was 12 years old, but that is finished now. I cannot believe that BB&T customer service ignored my calls and messages for SIX MONTHS about closing an account that kept a monthly fee. This account was free to me for 10 years, and now all of a sudden there is a monthly fee? They ignored my messages in order to keep the monthly "maintenance" fee. I am appalled.


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I am writing to describe the outstanding customer service given to my brother by BB&T Branch Banker Team Leader, Safiya **, at the Huntingdon Valley office in Pennsylvania during four visits over the past three months. My brother suffered a traumatic brain injury six months ago and continues to have memory lapses and periods of confusion. He required a great deal of time to untangle his complicated banking situation that had gone unattended for months while hospitalized. That time was provided at each visit in the Huntingdon Valley BB&T Branch Office until all questions were answered and the issue resolved. My brother needed banking instructions to be written and repeated multiple times. He also required repeated demonstrations to access his account using his phone.


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I applied to refinance my rental property. I was told we qualify. Then they said they needed more paperwork. We sent everything they asked. They asked for the same papers over and over. Said we needed to up our flood insurance . So we did all this to have them decline our loan after 4 month. We paid for appraisal and upgraded flood insurance. We paid out $3600.00. Would never do banking with them.


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Never use this company. This is our buyer's loan company. We had a closing date of May 30th. 2 days before closing we get a call saying we can't close because BB&T screwed up. It then took 3 days for them to get back to us with a new closing date of June 7th and now again 2 days before closing we are getting a call that they screwed up again and we have no closing date. The incompetency at this company is unbelievable. I would never trust them with anything let alone a loan.


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BB&T has to be THE WORST bank in the world!! I went into a local branch to make a CASH deposit into my ex-wife's account. This was to pay for my monthly child support that she needs in order to feed/cloth/house my children. The teller told me that she couldn't accept my CASH deposit because I my name was not on the account. She couldn't take cash!!!! She told me she could take a personal check or money order....a PERSONAL CHECK!! A personal check that can be easily forged and/or fake!!! Bust she could not take cash!! What kind of ridiculous policy is this?!?! I will never even consider using this joke of a bank and my ex-wife will be closing her account and taking her money elsewhere!! BB&T is worthless!!!!


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I went into BB&T to put some money in a family member's account and the lady behind the desk told me that since I'm not on that person's account I couldn't do it at all. I'm the person's daughter. I went out to the car and told a family member I was with what the person had told me and when she went I'm they wouldn't even take it even though the family member I was with is her mom. I'm going to admit when I was walking out of that bank I called that lady a ** and said that they were all ** up just loud enough for them to hear me. I called my mom and told her all that happened. 


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I bank with the St. Augustine Beach Branch. Donna **, Linda **, Torrie & Gina are the best team of professionals I’ve ever dealt with. They each acknowledge you as you come in and take care of you asap. I understand BBT is merging with Sunbank which we had the opposite experience with and moved all our money out of. BB&T in St. Augustine is the Best!!! I hope merging with Sunbank doesn’t alter that, or maybe Sunbank can Learn from BB&T. Just Ask the St. Augustine team, they got it down.


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Lack of accountability exist with personnel in the credit line increase department. BB&T employees don’t follow up with request made by customers. False information is consistently being provided. BB&T employees need to be trained better on how to provide consistent and accurate information related to credit line increase. BB&T could be a lot more customer friendly and has archaic processes such as requiring you to go a bank to update license information.


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I had put a stop payment on an auto debit back in April. I was assured it wouldn’t come out. Well they took the payment out. Now I have overdraft fees. Called and talked to customer service and the person was like, "Well I see you have the stop payment so what will happen is tonight we will reverse it back out and put the funds back." I ask about the overdraft fee and she told me I would have to do a dispute and see if they could take care of it. If you pay 36.00 to stop a payment then the payment shouldn’t even be pulled from the account at all. I will be closing my account and going to another bank. Customer service is a joke. The girl was rude and wanted to rush me off the phone. Worst customer service ever. This is ridiculous.


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I have been a customer of this bank for 30× years. They refused to recognize a power of attorney to cash a check. I will withdraw my accounts soon. They are rude and seemingly too busy to help. Do not expect this bank to help you. There are other banking institutions that are much better!!


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Opened a HELOC loan with BB&T based on an advertisement for an introductory rate of 2.24 for the first 12 months then it was to revert to prime minus 0.01%. At our initial meeting and again at the the loan closing my wife and I made it clear that we wanted FIXED RATE for the duration of the loan. Our loan officer told us this was fine but we would have to pay an annual fee of $50 which we agree to do.


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When I was ready to retire, I refinanced my mortgage with BB&T. The process was quick and easy, my bank rep was professional, and the interest rate very low. I'm saving so much money with this new low rate. And I save time making monthly payment online.


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I have two Business Accounts and one Personal Account with this bank, plus 3 credit cards. Oh boy, how I've come to hate this bank... They make everything they can to drive you away. They have the worst customer service. They are NEVER able to help you over the phone. They make you go in person to the branch every single time. I really really really hate this bank. I'm closing all my accounts and going to a Credit Union instead.


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I opened this account basic checking for my daughter. It is in my name, I deposited a 5400 check and they told me 7 day hold. I went to NYC due to the fact 7 day hold. It changed to a 10 day hold! The check had cleared within 3 days, the manager in Woodbridge, Va could not be kind enough to release the funds so we could continue our stay in NY but that’s okay! I am withdrawing everything and going to a bank that has common courtesy!


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When BB&T bought out my local bank (National Penn Bank) they immediately closed my line of credit and when I tried to renegotiate a new payment amount (since the other amount was way too high for my recent income) they refused to work with me, I filed Act 91 and STILL they refused to work with my councilor hence forcing me to hire a lawyer. And still to date I'm working to stop foreclosure #2 (bankruptcy was dismissed and BB&T took advantage of my lawyer's mistake and refilled foreclosure) since my lawyer screwed up, and still they are refusing to work with me to come to an agreement. 


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Car loan. First time doing business with BB&T. The car dealer sent out a check which was not applied in the account after 2 week, a BB&T rep asked me to put a stop to that check since the address I gave was not correct. The check ended up making it to BB&T after I had coordinated with the car dealership to put a stop on the check. Called BB&T back and was given a new address and a phone number, after calling the number multiple times I called back to ensure I had the right address. I gave up since no one picked up the phone and the phone did not have a voicemail. 


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My auto loan was transferred from another bank on 3/2019 to BB&T. In the processes of all that the bank sent a letter stating I needed to call to set up my autopay through them. I called and did so... BB&T took my payment out two weeks earlier and stated that there was nothing they could do other than send me a check back in ten days. Mind you I have all my other bills coming out in the beginning of the month... Now I have to wait ten days for them to mail me back my money. And all they could say to me was, "Sorry we will have the representatives coached." What good does that do for me, other than some of my other payments bouncing. I’m so upset. I would not recommend anyone going with this company.


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I opened a checking account about 2 weeks ago. When I did I was in the process of switching jobs. I moved to an area where a branch was not located within 700 to 800 miles. After opening the account and depositing $500 I did everything the bank asked me to do provide a proper identification. I provided answers for the questions. I provided funds for my account and when I was in the process of moving they locked me out of my account. They say for me to come into the nearest bank to check ID which I already provided in person and email. So I have no way to get to a branch. This bank stole my $. Do not bank here.


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If I could give them no stars, I would. This bank is terrible. I opened the account under my name only and deposited a $500 check that had my husband's name on it as well and was signed by him in order to open the account. I had no issue at all with this check clearing. 3 months later, I deposited a check for an insurance settlement in the amount of $2,775 to the account. This check also had my husband's name on it. We both signed off on the check and deposited it in the account. The next morning, the funds were already showing as available. 


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A couple of months ago my purse was stolen when I went to the daycare to get my child. I noticed immediately and called to cancel my cards. I had both an ATM & Credit Card and canceled through the 800 number, told them to mark my account, & had the new cards on their way. After a few days, I got an email stating that my new credit card had been ordered & it was on its way but nothing on my debit card. I didn't think too much of it and 10 days later, I got the credit card but still nothing on my debit so I called & asked them if they ever sent it, they said they didn't and they would have another one sent in 10 days. 


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I am an accountant of 35 years and generally look at my bank transactions daily, however, I had to take time off due to having surgery on my foot. During this time, there were 4 unauthorized transactions that sent my account into an NSF nightmare. I called, emailed, and found out how to dispute these transactions. I emailed the bank manager as well letting her know what was going on so we could get my account in good standing. When I finally received a letter from them stating that all of those transactions were fraudulent and refunding monies, I found out that the bank had closed my account. Prior to this, I asked the bank manager why I could not log in and she told me to call an 800 number.


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I have been with BB&T for many years and have had nothing but issues with them. Recently, I have been trying to close my account but have been unable to due to a recurring fraudulent charge. When I speak with BB&T about the charge they are rude and do not want to help. They tell me they will send the fraudulent form in but cannot take the overdraft fees off my account even though it is not my fault. Today, I went to deposit money into my mom’s account who is also a BB&T customer and they refused to let me deposit cash. 


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Ah, the old F&M bank in Mount Jackson, VA. Sweet, bumbling, and unimpressive. When BB&T took it over, all of a sudden there was online accounts, ATMs everywhere, and a great customer support staff. But as BB&T grew over the years, customer support really declined. The manner in which BB&T handles fraud incidence is particularly poor. They replace your card, but don't attach it back up to your profile automatically. You have to run around to their branches, deal with incompetent and poorly trained staff to get this done. Then there are the home loans. 


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They canceled my savings account without alerting me. They take at least a week to issue a new card when one is fraudulently used. They are rude on the phone when you try to get access to the money in your account. All this is extremely inconvenient when their banking hours are so limited.


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My car loan was transferred to BB&T, basically BB&T bought the loan. Now when I call customer care they do not answer the call... After great difficulty I was able to connect to representative but of no use. They ask me to drive 1500 miles and walk in to their branch to clear the payment. Stay away from BB&T.


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I tried to use my debit card at a restaurant and my card was declined. When I checked my balance it was 86.00. My purchase was 16.00. After waiting 45 minutes for customer service they said it was a computer error and they were working on it. I’ve only been a member since February so I’m not happy!


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For some reason they are holding my opening deposit for over a week. The woman answered the phone was nasty and ignorant from the get go: "I don't know. I don't see nothing." How could this be a bank?


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I called to check my balance on the 24 hr phone line and it had negative 36.00 balance and I spoke with someone that day to find out that BB&T had drawn 500.00 out of my account. What they said was a case adjustment and I asked what that meant and she said that maybe they deposited too much money in my account but could not tell me the reason until the money was taken at the end of the day and I was told to call the following day. So I am waiting to get my meds at the pharmacy of which now I can't pay for because of my negative balance. So I went without any meds for 2 days and nothing. They did helped the matter and I found out that back 4 months earlier I wrote a check for 700.00 that I thought had cleared my bank and it had but they only paid 200.00 instead of 700.00 and paid my mortgage only 200.00 as well. 


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There were a numerous amount of times that I contacted BB&T to notify them of negligent behavior on behalf of my contractor which includes VANDALISM BY MY CONTRACTOR, FINANCIALS MISCONDUCT AND A PONZI SCAM. I also notified BB&T that THEIR inspector (which I didn’t choose) but required to pay the fee for of unethical authorizations for draw disbursements. I explained many times that the contractor was using my loan money to pay for other client's construction projects.


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My account was billed in error and I have provided the claim department with proof as the merchant withdrew the charge and they will not return fees they charged me. I have been a long time customer and this is not good customer service and I am now looking to switch to a different bank.


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Not gonna go into detail - it makes me too upset. Suffice it to say I have never ever dealt with a business that does not allow you to speak directly with a person. On the phone for 1 1/2 hours and nothing. Goodbye!!!


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I am still very upset with the type of rude and disrespect I experienced at the BB&T Bank located on Midvale Ave, Philadelphia. The women bank teller was very rude and didn’t seem to want to help me. I wanted to make a deposit in someone else account, instead of her taking the time to explain why it couldn’t be done she just said, "No. You can’t do that," and walked away. I understand that each bank has their policies but to walk away while I’m still standing at the window talking is just rude. I’m happy that this not my bank and I would never bank here especially knowing that this is the type of person that you have representing your company. I will definitely spread the word of the experience that I had today.


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So I had a checking account that was overdrawn and was trying to save the money to pay it off. My paycheck was suppose to come direct deposit into my account March 1, 2019, however, due to some fraudulent activity, my account was closed off and the bank just decided to hold it instead of sending it back to my employer. These SOBS decided to take my paycheck and use it how they wanted to and that was to pay off the account and never said a word to me about it! I called them to give them a piece of my mind and they go on with their bs about how they have a right and it’s in their disclosures. Well I have a right to know what the hell you do with my money! That was my rent money and you people now have me worrying about a roof over my head! Thank you for the ** headache! You people need to learn some damn ethics! I will be going to the BBB on you! Stay the hell away from this place! They’re crooks!


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I moved, my daughter did not. Our accounts are NOT linked in any way. When I changed the address on my account BB&T took it upon themselves to also change the address on her account. They did NOT notify her of the change. When she called them to tell them she did not move and she wanted it changed back they said ok and changed it back, she received a confirmation email of the change back to the old address. She just looked at her statement and they changed it back to my address AGAIN and AGAIN NO notification to my daughter that they changed her account address! 


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BB&T has been the absolute worst mortgage company I have ever dealt with. They have a very faulty system and an uncoordinated staff. BB&T uses an auto-dialer system that never connects to an actual agent but instead hangs up on you. Due to this, I was not notified about an insufficient funds charge until it was already a couple weeks past due. I rectified the past due payment as within a week of an actual human calling me and was forced to start making my payments through wire transfer. BB&T ended up rejecting three different wire transfers and did not notify me, all while threatening foreclosure and sending people to check up on me at 7:30 am. 


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We have a checking, money market, two business accounts, line of credit, home equity and mortgage on a second home yet we have continued to have one problem after another with this bank and it deals with customer service. We are grandparents who frequently transfer two college grandsons money from one of our accounts to their BB&T accounts and they put a twenty-four hour hold on them. Understand this is from one BB&T account to another BB&T account!


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I've been with this bank and had this account since high school (I'm now in my mid-20s). In the past, whenever I had issues with my account being inadvertently overdrawn, they would refund the fee even if I had made a refund request within the last year. Their policy at the time allowed representatives to override the system that only allowed one overcharge fee to be refunded annually.


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I have been with BB&T for over a year now. I find myself walking away from them due to poor business practices. I left the branch at 10625 Philips Hwy, Jacksonville, FL 32256 because of such poor business practices. On 02/12/2019 I deposited a check at this branches counter and was assured it would clear 02/21/2019 (TODAY). I clearly asked on the 12th what time-frame it would be to clear this check. They explicitly responded 02/21/2019 (TODAY). As the reader might guess, it did not clear today. I walked into this branch to inquire as to why it has not cleared. They could not give me a direct answer beyond, all we know is that it is pending clear. We believe it will clear tonight at midnight. Once again, an indirect answer. I had them (BB&T) verify with the Check's Issuing Bank as to whether it had cleared on their end. 


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I paid off a company vehicle without one late payment, with BB&T. I then applied for another loan for another company vehicle. My credit score is above 800 with all 3 credit rating agencies and had the amount that I wanted to borrow, in my checking account. After about 4 weeks I was informed that my loan was declined. I received the letter with the information they used to decline my loan and the information did not coincide with the correct numbers showing with all 3 credit rating agencies. I have been in business for 5 years. I need to grow my small business but contrary to what BB&T says, they do not loan to small businesses.


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Received an email this morning stating I received an overdraft charge with no transaction pending, my account is negative, I had an overdraft charge 7 days ago and now they are charging me for the same overdraft. 20 plus year customer and time to move on. Also applying for any loan or credit card your credit must be past perfect.No help to the little folks, will leave them to their stockholders and 6 figures customers. Good luck.


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They are the biggest and oldest bank in our area and because of that they have the worst customer service. I had to take my husband to work this am and left the house without my wallet. My husband gave me his debit card to deposit some cash in the ATM, but the ATM was down. The teller would not allow me to deposit cash into our account because I didn't have my ID. What kind of bank won't take a cash deposit without ID. That's ridiculous.


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I had many unauthorized withdrawals made from my account, to the tune of almost $500.00, over a period of 6-7 months. When I reported it to the Fraud Dept., I was told that I had made the withdrawals.


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Customer service at BB&T is the worst I have ever had. Took out a personal loan at the BB&T and Chesapeake Virginia on battlefield boulevard. Took it out a week ago nobody contacted me. Nobody talk to me. Had to go over to the bank and find out that the loan was disapproved. Piss poor planning. Company really needs to look at their problem at this Bank. There is no service.


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Last week I had a $1000.00 Zelle transfer bank to bank. It never was put into my bank account even though I had a confirmation # and the other bank proved BB&T had the money. It's been a week. I get a different story every time I call as to where the money is. I still don't have MY money. As soon as I do get it, I am change banks immediately.


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I have had nothing but problems with this bank. I opened a business account and a personal account 7 years ago. Little did I know but they labeled both accounts as business accounts so our personal checking and savings accounts were not visible. After numerous calls over a couple of years to get these accounts visible to both my wife and I, I am informed that both accounts were set up as business accounts and I would have to close one of them. As frustrated as I was, I agreed and told them to ensure all accounts were listed in the remaining account. After 24 hours waiting as instructed, I went into online banking to find out that they didn't include my business credit card. I called again, waiting for almost an hour to speak with someone and asked why my credit card account wasn't visible. The customer service agent replied that I had to specifically instruct each account by name to be moved over to ensure it gets done. Really??


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I received tax information a couple days ago regarding taxes that would be owed for payment on a credit card balance for my deceased husband of three years. long story short, I called several numbers seeking answers from the credit card services and finally ended up with Myrtle ** who said she was in charge of deceased accounts. My question was why three years had gone by with no notification from anyone regarding this issue to me. My address hasn't changed, my name hasn't changed and I've continue to be a customer for 15+ years. She said it had been collections for 3 years (news to me) and now the amount had been discharged. When I asked why I had not been notified, she didn't know why. My husband's estate has been completed for 2 years. 


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Opened my checking account today, will close it tomorrow. I  asked them NOT to do a hard credit check, for check overdraft. They promised me they would not. The did! Website is joke. Tried to enter address for Target and would not accept it. This is the WORST bank I have ever dealt with. If you open an account, good luck navigation thru their archaic website.


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I have been a customer with this bank since 1994 with over 35,000 dollars in my regular checking account. I tried to deposit ten checks that were given to me from June thru August 2018. These arrogant thieves refused to accept three checks because this bank has a 6 month grace period on checks. These company checks are from a Fortune 500 company with Billions in assets and money. This company is worth more than this bank. Having been a customer for over Two Decades and refusing bluntly to deposit those three checks, I will put my money in my Trusted Navy Federal Credit Union forever and fire this bank. After this fiasco with this bank, I decided to deposit all ten checks in my Trusted Navy Federal Credit Union money market account without a hitch. God Bless Navy Federal Credit Union. They are great and they value Veterans like me and my fellow service members who serve this great nation. Good riddance to BB&T. Never again.


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BB&T Fraud Event - January 15, 2019 - I saw a charge on my account and did not recognize it. I put a hold on my account on the phone. I went into my branch and spoke with my personal banker about it. My first question was “Where is this draft of $** going to?” If he had researched at that very point, we would have saved ourselves a lot of time and anguish. Instead, I spent 3 hours with him going over my last few statements. Then closing the account and opening another. All the while, this was a draft for a new car I had purchased with a loan from Allegacy Credit Union. Allegacy Credit Union was nowhere to be seen on the statement, but was readily available to my personal banker, via a phone call or email.


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Updated on 01/31/2019: So a few weeks ago BB&T at the Miami Beach branch on 41st stole $180 from me in overdraft. I showed them the proof where their mistake was and they just refused to return my money. I decided to opt out of overdraft and I watched my account closely. I made sure there was sufficient money in the bank and someway I just got an alert that Im being charged with overdraft again. This is the worst bank I have ever worked with! I still cant believe they can do this. They dont post everything online and give you fake availability reports so they can charge you later for something. They make millions with all the customers they do this to. I am a real estate agent and I will never have a client work with this bank. I imagine how they can fraudulently steal your money on a mortgage.


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I know I probably can call the bank and talk to someone, but at this point, I just don't want to. I have had issues paying my car loan online, but this time, this was the worst. First of all, after being told by the recording, I will be on hold for 12 minutes, it ended up being 30 minutes. The person that finally answered, (I would have list her name, and I usually write their names, but I didn't this time). I will admit that after being on hold for such a long time, didn't make me a happy camper and her being very sarcastic, didn't help the situation. It is not always the easiest thing to make payments on their website, and I was only trying to get help with it. I feel as if all of her questions were very sarcastic. Now, because of her "smart" responses, I just hung up.


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I am extremely upset with this bank. They tell you one thing and then do the opposite of what they tell you. They do NOT watch out for their customers and will take your money and not give it a second thought. Then when you try to reach people, no one will talk to you. I have two business accounts at this bank and in one of the account there was some activity that was not authorized and they let it go through (put me in the hole over 5000.00). They put my account in a negative balance and when I saw this I contacted them right away. Worked with them for weeks and did everything they asked of me. 


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My card was declined at a Chinese restaurant and a grocery store. I paid cash, however the transactions were still taken out of my account. Been on hold with customer service for 35 minutes. Would like to know what is happening.


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I have had previous business bank accounts at other well known banks but decided to give BB&T a chance since they are just a few doors down from my office. While they have many of the same positives and negatives as some of the larger chains, I caution anyone looking to open a business account to go elsewhere. This is long, but worth the read. Allow me to explain:


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BB&T Closed my account in August 2018, with a positive balance of $2,400 plus dollars. Keep in mind BB&T never sent me the remaining funds when they closed my account in August 2018. However, every month I get a statement from BB&T Bank about a service fee they are taking out of the account that they closed. Why have you not refunded your client monies in the account when you BB&T closed the account; and secondly, why charge a customer a service fee on an account that you closed 6 months ago. Looking to hire an attorney to file at $500,000.00 suit against this bank for fraud, theft and deceptive practices.


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I went to my local branch in Shelby, NC today to transfer money from one account to another. They acted like they'd never done this before! I do this monthly so I know they can do it. The PIN pad messed up due to the fact the teller didn't know what she was doing. She looked at me and said she'd messed it up so she couldn't help me anymore today. Another teller was standing there watching TV and when I asked her if she could do anything she just shrugged and turned away. They've recently closed the branch that I went to for almost ten years so now this is the only branch in a twenty mile radius. Even though it was further away I went to the other branch and they were able to complete my transaction without any problems. 


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This has to the most incompetent online service I have ever "Tried" to use. Notice the word tried. I have had a mortgage with them for over a year and only been able to access my online account 2 times. I now have to go into the bank to pay my mortgage payments. I have set and reset and set and reset...my security questions and answers. Each time I write them down and store them away for my next failed attempt at logging in. Each time it ask questions I have never answered. Then you call them and they act as if it is a huge task to take assist me or even take a payment. I have never seen a company that is so difficult to give some money to. I do my personal banking at NCSECU North Carolina state employees credit union. I will be looking to change my mortgage to a bank that is actually willing to accept my payment and not act like it is a matter of national security to show me my balance and when my payment is due. 


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In 2008 my brother lost everything in a failed vacation development in NC. BB&T provided loans that they shouldn't have made and lost money too. NOW Christmas 2018 they have served my destitute brother with a search and seize warrant to take his household possessions and his car away from him based on their 10 year old loss. He has been in negotiations with them for a year trying to settle this, but they decided to wish him a Merry Christmas with THIS!!! Shame on you BB&T!


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Ok so went to use my bank card and declined. Called 800# and they said acct closed. They said I ordered a new bank card. I laughed said, "** really?" I said, "No I didn’t." 2x this has happened. Also I can’t drive anymore. Too sick. I have ID but it’s expired. The wench put a note on computer not to let me get any money out till I get new ID. Well kinda hard because I’m really sick and I can’t take bus and can’t stand in line. They don’t care. So now I’m waiting on new card to come that I again did not order and I have no food and I need to get dog food but they don’t care. Think I'mma call headquarters.


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BB&T charges you a overdraft fee if your account goes into the negative for a pending transaction and then charges you a second overdraft fee once the pending transaction post. So they are charging you twice for the transaction and then giving you two overdraft fees. When you try to talk to a representative they act like they don’t understand it all.


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All employees on this bank is no experience and if you need cash a check you have to wait 40 minutes and if you request a code he send it to you after 2 hours. Keep your money in your pocket is better for you so please stay away from headache.


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I am more than upset and this is one Bank I am never going to stop filing about. I will file ten years from now. I had a direct deposit from work which usually goes into account Thursday evening and posts on Friday. Two days after my deposit I started paying bills and never once went over my deposited amount. I got overdrafts fees totaling over $400 $144 on one day $144, the next day $36 plus $36 the day after that. When I called for answers and went into the branch I was lied to. Told to come back the next day. The next day I went back the bank was closing for good moving furniture out. 


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Our house burned down two years ago. We had insurance through the bank. Insurance has cut us two checks. Which were both lost. The last one we even endorsed at our local bank. And they still lost it. Tried to foreclose on our house and the check is more than enough to cover what's owed. Been over two years and my wife and I and two kids are still homeless. Don't know what to do.


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13 yrs. & 4 months on a interest only loan & a beginning balance of $54,200 is now $52,059.13. Interest paid in that time. $26,174.13 missing 2006, 2017, & 2018. I searched about what the time length is on a interest only loan & it is about 5 yrs. I feel like I am being taken advantage of.


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I have been seeing the fraudulent trial credit and debit in my account from different people several times. After he/she checked that my account is valid, they withdrew money out from my account. BBT should stop this type of transaction and arrest those people. My bank is Bank of America. Unfortunately, Bank of America could not do anything for us. It is a very bad scam.


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My mortgage was sold to BB&T bank a few years ago, I haven’t had a lot of issues with them until this year, but they have sure made up for it. At the end of 2017 I changed my insurance company, I notified BB&T in writing like I was told to do. In February I got a notice from BB&T saying I owed another 3200 in my escrow, it took 6 months of fighting with them just to find out that they had paid both insurance companies instead of just the new one. It is now November and I have talked to multiple people at the bank and got nothing but lies from them, saying I missed a payment over this insurance deal, I have sent copies of all of my checks for the entire year and just get ignored. This is the most dishonest bank I have ever seen in my life, if you have a mortgage with them, change banks if you can.


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I recently sold a house in Georgia because I was moving to Arizona. I was in communications with my local banker at BB&T throughout the process and told him we were moving to Arizona and would be buying a new home. When the Georgia house was sold, the proceeds (nearly $100K) was wired into my BB&T account without any problems. The problems arose when I tried to buy a home in Arizona. BB&T would not allow me to wire money out of my account unless I appeared at a branch in person. I offered to get an authorization letter they required notarized at a new bank, but they wanted to see my face. The closest BB&T branch to Arizona is in Dallas, TX.


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Had the same account for almost 30 years from First Virginia to Farmers and now BB&T. Stuck with them through some rough patches like when they sold my mortgage THEN they started charging me a service fee on my checking account because I didn't have a mortgage with them, the day of infamy last spring when nobody had access to their money (that made national news). But the final straw was them putting a 10 day hold on a check I desperately needed because it was "unusual activity". WTF!? Did you just accuse me of criminal activity???


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I've been banking with BB&T for some years now and I am very disappointed at the fact that the atm at Boone trail location in Fayetteville NC is always broken. It's been a real pain as to this place is close to my home and anytime I go to deposit check or cash or get funds out it's broken. I am surrounded by other banks First Citizens, Wells Fargo as to which I am seriously thinking about switching. Please fix this problem.


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Excessive charges when calling off hours for questions concerning transactions. Also customer service at Adamstown branch is pitiful. Plus always denied for a loan or cc. This bank is nothing more than a political bank for millionaires. They have no respect for the low end customers. Every time you call to question a transaction they come up with answers unrelated to the issues at hand. Claim they dispute issues concerning the customer when in fact it never left the office. Now they tell customers to leave and find another bank. Unfortunately when you have SSID and pension automatically deposit it's hard to do that. However I rate this bank the worst I have ever had. I statement is BB&T stop buying out banks 'cause you ** them all up. It was better when it was Susquehanna 'cause they work with the customer.


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BB&T loan department is the WORST!! Went to the bank on a Saturday to apply. Got a phone call EVERY DAY to get more info from us. My husband & I have been banking with them for 15 years...he's been with them 27 years. Today (Fri) they call to say we've been denied & proceed to explain why. I cut the woman off & said no need to explain, my husband called USAA & we got approval already...SAME DAY TOO!! Then told her they were a joke & that we would NEVER refer anyone to them. Let me mention that this woman also called me today to get info that we gave to her on SATURDAY!!


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This bank is the worst. I work in the business and help people get loans all the time. I have worked with many different lenders. This one is the worst. They do not properly pre-qualify buyers, employees rarely answer their phones, horrible follow-up and ultimate lack of performance will cause your transaction to fail, at your expense. Stay Away!!! Go to your local lender and avoid Big Banks especially BBT and Bank of America. They are the worst! Can't say it enough.


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I never write reviews but BB&T is the worst bank ever. Please do not bank with BB&T. This is a fraud banking company. They charged me $72 for being overdrafted $23. They claim they can only waive one fee every two years. There were fraudulent charges on my account and they allowed the charges to go through even though my account was already in the negative and charges me a $144 overdrafted fee and I had to wait until charges clear to be refunded. They then declined my dispute and refuse to give me my money back. Took two months to be refunded. If your account is $75 overdrafted they will not allow any charges to be made on the account but if it’s $100 or more overdrafted they allow charges to go through on your account to charge more overdrafted fees. This bank is terrible and the customer service sucks. I will be leaving BB&T I have never experienced the amount of disappointment with a bank that I have with BB&T.


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BB&T has shut down my card every time I've turned around. Last night after running out of gas on I 75 I walked to gas station to get gas. You needed cash for deposit to get gas can! So I went to ATM my card won't work. I walked to a BB&T bank there ATM rejects card. After calling the bank no answers or can't help is all I got. I ended up sleeping if you can call it that in my car on a 38 degree night Just to wake go to work by foot. Call BB&T 3 banks could not understand the code used to turn off card was no help. I called complaint department was told they would file a form and someone would call within 8 days lol. One more don't plan on using online banking if you’re thinking of using BB&T. It's never correct changes your balance even when nothing has gone thru account and it goes offline all the time. And if you call complaint department you cannot get a number for corporate office. The operator owns the company.


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After a 45 minute hold since the initial customer service person refused to give me a payoff it seems if you want a loan payoff you have to FAX a request into some "special" department if you are doing a refi but no one at that department can give you a payoff over the phone, or even by email. Today is 10/22 and I wanted an 11/1 payoff since that is the day my payment is paid electronically by my bank. 


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My granddaughter lives with us, she was involved in a auto accident, other person fault, totaled her car. After two months of dealing with the other person’s insurance company, we finally got an reasonable settlement. My granddaughter received a check and she deposited it on a Friday, it was a large amount, BB&T put a 7 day hold plus 2 weekend which amounts to 11 day. I went to the bank and asked them why. I asked to talk to a manager, the teller told me that no one was there today, so I had to talk to the teller. She told me that it's up to the bank, at their discretion to hold the check, and that there was nothing that we could do about it. My granddaughter has be without a car for two months. Now she has to wait until the bank clears the check, and they are wrong about nothing we can do about it. As soon as the check clears, GOODBYE BB&T. I have heard many other horror story about this bank. DO NOT BANK AT BB&T.


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This company is a fraud!!!! DO NOT sign up with this bank PLEASE. They steal your money. If you don't have enough funds and an automatic payment tries to come out they will still charge you $36 without the automatic payment going through. This company is the worst. I WOULD NOT recommend this company. My banker did not tell me about this until I called customer service. I've been with this company for over a year. PLEASE SEEK ANOTHER BANKING COMPANY!!!! Closing my account tomorrow.


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Mad I have to give them one star. Been a customer since taking out a jumbo mortgage 8 years ago. Opened two checking accounts at same time to facilitate payments and for expenses for a rental property. Opened two credit cards for same purposes. Started having problems immediately applying payments to wrong accounts, holding funds for abnormally long periods, their auto phone system is archaic and ineffective getting you to anyone who knows what they are talking about - or even harder somebody who can get anything accomplished. 


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So upset I had to even give one star. I've been branching with BB&T since they were Susquehanna. Never had any issues until BB&T took over. And now I always have issues. The newest issue happened Friday when they took money $280 to be exact from my personal bank acct and put it into the negative one of my husband's which my name is just on but I never use. He only has one card for the acct. I only use my personal acct and a separate joint acct we have. Anyway, my husband made 2 purchased using the wrong card since the cards are exactly alike. He didn't know his mistake since BB&T let the purchases go through. He spent about $45 total between two stores. Well I don't notice until a few weeks later when I am helping him check his acct that it's even negative. So he assures me he will pay it. So I don't worry about it because I don't use that acct. 


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I opened a Savings account 7 days ago, since BB&T recently financed my used car purchase. I thought this would facilitate ease of making payments, so I could transfer funds to the account before the payment was due, and schedule an auto-payment. So far, my funds are still on "Administrative Hold" after repeated inquiries. I was told 4 "business days, but today is the 5th business day. The account was opened online with a fund transfer, not even a check! So the funds are already out of the other account... So what is BB&T doing with my money, while I do not have access to it? I have emailed "my banker" from the site, and was told he requested the hold to be released. I will be closing this account later today, if they are not released in the next few hours. VERY DISAPPOINTED in the way they do business. Unfortunately, I am stuck with them for my car loan... UGH!!!


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BB&T closed our account for no reason after my husband's new business began to receive payments through the account. We have been a long time customer and just started receiving payments to our account from a new income stream. They flagged this as fraud and closed our account. They would not talk to him on the phone and said he must come into the branch and prove his business was legitimate. He had to travel to Miami to show all his business paper work, but before he got there they'd already closed the account. 


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BB&T is usually good, I’ve been with them for 4 years and have never had a problem until now. However this problem is so beyond frustrating that I don’t even want to have an account with them anymore. Their overdraft fees are complete **. I paid someone $1,700 through Venmo and BB&T didn’t take it out until a week later! Since I technically still had that money in my account, I spent some money on food that I knew would take me into negative balance IF the 1,700 was taken out. However, I also had another sum of money that was being put in, but was still processing. So I knew it’d be fine because even though the money wasn’t in yet, it would be by the time I was charged the $1,700 and therefore I would not go into the negatives. 


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Just recently, I received a call from BB&T's fraud department, telling me that they had stopped a transaction from Utah. In the past year, BB&T stopped a charge from New England that was for meeting people online. Another time, I was in Sam's on the East coast, shopping for the month, and picking up medication. My card was denied, the bank had put a stop on it. Naturally I was upset, so I opened up my iPhone to call BB&T and discovered where I had missed several calls from the bank. I knew something was wrong and most assuredly, charges for a hotel reservation and charges at a restaurant from California were being stopped by the bank, and they were calling to see if they had acted accordingly. Embarrassment of the card being denied at Sam's was quickly forgotten. BB&T are not perfect but their diligence in monitoring charges far overrides their imperfection.


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Please stay away from this bank! I got an alert that a transaction came through on my account. I immediately called the bank to report it as fraud. While on the phone with the bank, TWO MORE went through. These people had the nerve to tell me that they couldn’t do anything until the payments posted. I called back the next day and reported these transactions as fraud and a claim was filed. The following day more money had left the account but with no transaction history which put the account into negatives. I had to act out of my charting order to get the claim expedited which still had not been resolved. When/if this account is rectified, I am closing the account and going the other way! Stay away!!! They suck!


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I had a check that I wrote on a Friday afternoon to a vendor. I had deposited a check on the Monday before and it was returned. I found out on Saturday so on Sunday I deposited cash to make sure I had funds available I wrote on Friday after 5 pm. On Monday the check came through the account, I was showing the cash being deposit on hold. Who place a deposit cash on hold that I did they did before? They paid the check but they charged an overdraft with the cash being in the bank. They are thieves!!! Worst bank ever!!!


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Stay away from this bank from Space if you have the ability to do so. I have thousands of dollars on the account but they blocked my card for security purposes cause I was trying to send some money thru Facebook to my wife which needed the money cause her car broke down on the highway. I understand security measures and I appreciate that but I have been on hold for the last 5 hours with BB&T and she is still stuck there with our little baby. Stay away from this bank.


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From day 1, BB&T is very unprofessional and will do anything to suck your money out of your bank. They will send someone to drive by your house if they do not receive your payment on time and will charge you $20 for driving by. Why don't they call and ask you if you have sent in a payment. I sent $217,000 to BB&T to pay off the mortgage loan on August 15, 2018, but they said they cannot apply the money to my account until September 1st for various reason. I believe, they just want to charge you the interest for 15 more days is the reason. They stated they will make sure, we do not get charged for the extra 15 days, and the pay off amount would be the same.


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I have been a BB&T customer for 3 years now. My local branch in Hampton, South Carolina is WONDERFUL. Fast, friendly and efficient. Especially branch manager Ms. Kathy **. If I have the funds I'm sending her and all the ladies a fruit basket for Christmas. I'm very satisfied with them. But the company as a whole is officially my enemy. I hate it with a passion.


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I had fraud on my account approx. $1,000 worth of fraud. I immediately tried to dispute it, but was told that the transactions were pending & I had to wait. The transactions posted & then I was told it would take 5 days to resolve. This is a business account. A few years ago I had a similar issue with Chase on a business account. They credited me immediately pending the investigation. I have had a BB&T mortgage for over 13 years & we have numerous family accounts, they suck. In branch sac. is good, but the company as a whole is outdated & sucks. Every time I call them, I'm on hold for at least 20 min. They have flagged my card for fraud in error & they don't send a text or email, you are just looking like an idiot.


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Updated on 04/23/2019: Since opening a business credit card with BB&T Commercial Card Services, I have learned just how badly a bank can be. I used to think Wells Fargo was the worst (and it's pretty bad), but BB&T has taken the crown for worst service in every possible way. I have a credit card to pay for certain purchases relating to my business, as any business owner would, but I rarely get to use it. Others get to use it, but not me. More on that in a minute. First, they have banker's hours, so when you could really use their help over the phone, they aren't there. If you do manage to get a human being, after waiting upwards of 2 hours on hold (and pray you don't get "accidentally" disconnected when they finally answer), they will tell you that you will need to go into a Branch location to sort out whatever issue you're having. 


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I have been banking with BB&T since before with Susquehanna Bank. I have never been very happy with BB&T, especially since no one in my local branch with whom I had a relationship is still there. I had opened a savings account 2 yrs ago for the specific purpose of transferring money into it from my Vanguard account. Money never stayed in the account and it was almost always at a zero balance. This purpose was explained to the banking person who opened it. For almost 2 yrs there was never an issue.


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Bank sent my money card to wrong address. It was activated and used. Took 600.00 out of my acct. Contacted fraud department. They canceled card. Put purchase from card under fraud. Then came back 10 days later. STS card was activated using my phone #. Advised them phone is off... then stated employer gave them my phone # when direct deposit app was taken. Advised them again that a lie... refused to replace my money stating because was activate using my phone # they are not going to replace money... what do I do next?


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I gave a merchant my credit card details when I made an appointment for a $59 HVAC service. They NEVER provided that service (or any other service), but charged my card $137!!! I disputed the charge with BBT Credit cards. After making me jump through hoops and present all sorts of evidence regarding the false charge, they awarded the merchant the money anyway "because they said they provided the service". The merchant also presented a false invoice, and I presented irrefutable proof that it was falsified, but BBT found in favor of the merchant anyway. I am suing now BBT for malphisis and anything else I can find that they did wrong in this process. I am NOT letting them get away with it!!!


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I have been a customer of BB&T Bank for 5 years and have always kept a high savings account and a lower checking account information. I signed up for the student account which is suppose to provide protections for your account and no minimum balance or monthly fees. I signed up for overdraft protection which is suppose to stop payments from being made from my checking account that could overdraft my account and also a link savings and checking protection plan which takes money from my savings to my checking if I fall short of money. That way I will always be covered I assumed. However, I woke up one day to 3 returned item fees of 36$ a piece. 


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I can't believe I cannot speak to someone in the bank. I have been on hold for over an hour. Thank God for speaker phone. I had dinner, and guess what, I'm still on hold. Can you imagine if this was fraud alert. And this is at all hours. You can never get someone on the line immediately. So guess what, after 10 years I'm done. I'm taking my money to another bank. I'M DONE WITH YOU.


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I decided to purchase a pre-owned vehicle from a dealer I have used 4x previously. The payoff amount exceeded my liquid reserves so my loan officer obtained a small loan for just over $5000 @ 3.90%. At 12 months that cost me $272 in interest. The only downside was that the lowest rate available was at BB&T. Shoot me now. I have NEVER received ANY communication from BB&T to date even though the loan 37 days ago. No welcome letter, no payment book, no anything. When I called Customer (In)service I was told that my service address was incorrect on BOTH loans. BOTH loans? I have never used BB&T in my life (partially due to reviews such as these).


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The system automatically charges $5 from my saving even not one billing period. It happens not one but very often. When I tried to claim back I have to put request form, wait for 3 business days to able to process blah blah... but when the system charged the money, it happens right away. Decided to close account right away.


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A total disaster in customer service!!! I did apply for a construction loan in 2018 and I told them that as a Certified / insured Home Builder, I want to build a house for myself. I own the land and I've almost 30% of the construction as cash deposit in my BB&T account and I was qualified for the loan. BB&T Mortgage group are very slow in processing, very conservative in qualification process, their interest rates are higher than anyone else in the market and also the loan officer that I was working with, had no idea about the construction loan. 


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I've been with BB&T for many years and have had several different kinds of accounts. But the customer Service has gotten so bad the within the last year, that I will be changing banks. The local branches don't even have managers that are trained in the banks policies and therefore are unable to answer questions or assist clients. Occasionally there will be a teller that can help but for the most part they can't either without calling the corporate headquarters. Where they are put on hold. This is the same thing you get if you call customer service number. They always have at least a 1 hr wait. Customer service at banks should be their #1 Priority but with BB&T their #1 Priority is holding on to YOUR money. And their latest policies basically deny you access to your funds.


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I have been charged for 5 overdraft fees when I had money in my account for all but one of them! They told me that the available credit did not account for pending transactions which took my account below where I thought it was, however even the pending transactions that came out of the presented balance got overdraft fees! How can a transaction get overdraft fees if it came out successful with money left over? I really gotta figure out how to live bank free because these banks will rip you off and swear you are the one doing something wrong. I know the difference between a negative and positive account. If an account is not yet negative, then no transactions that took place BEFORE it became negative should incur a fee. The people at BB&T don't seem to agree. $200 of my hard earned bill money (over 2 full days pay) gone because they are allowed to do this kind of thing.


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I have with BB&T since 1987 (prior to the acquisitions). It is my opinion that the Bank is using dirty tactics to add to their profits. First when you arrive to deposit money via check or cash, you treated like a criminal. That is the verification process is ridiculously. Particularly when you have money in your account to cover the cost.


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Avoid this bank at all costs. I opened an account late June for a settlement I received. They put a 7 day hold on the check, even though it would have been a simple verification of funds. Almost a month later I deposited a personal check given to me on a Saturday. The teller tells me that it’s going to be a 7 day hold because my account is new. Fast forward to Monday they still don’t have the check posted. When I call there’s no comments in the system that I made a deposit so they need to call me back. She calls back and leaves a message that my check will need to be held for 7 business days. This is strange because my settlement check was held for 7 calendar days. These people make up their own rules to hold your money hostage. I will be closing out my account once my money is released. BB&T it’s my money and I want it NOW!!!


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I am extremely disappointed with the attitude of the lady that I interacted with this afternoon, at the BB&T branch in Bluffton, SC. My parents (who I must say have been loyal to BB&T for more than 30 years) live in the area. I reside in Alabama but am here for vacation. There was an issue with my account that I needed to handle. While this customer relations representative seemed to know what she was doing, her poor attitude towards me and my father (who visits this bank on a weekly basis) was disrespectful at best. It’s evident that she isn’t pleased with her profession and it’s best that I refrain from dealing with her as often as possible. The branch manager is a wonderful person and have no doubt they will handle this issue. Out of respect, I will not put names on this consumer review. However, I will say that this female who looks to be in her mid to late thirties needs to work on her professional etiquette.


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My wife and I opened a joint account. We went into a branch, presented our IDs. They locked my wife out of our online account after 4 yrs of service. She called to unlock it and said her information was incorrect. That's the banks fault. Now we have to take time off work to go in and correct their stupid ** mistakes. I filed a complaint through email. Auto response said we will contact you in 15 days. Good luck, we will be banking with someone else by then. This bank is worthless as a far in the wind!!!!


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This bank is a mess. I go deposit paycheck pm Friday. She gives me the receipt back and says 2-day hold. I asked her why. I deposited this check 2 weeks ago and they told me no hold. She asked me for the receipt back. I went and got another lady. They were typing on the computer. She gives me a receipt and tells me I'm good, no hold!! Well I'm sure you know what happened. There is a hold even though they told me no, my receipt says no hold. And of course today Saturday that branch is not open. The 1 800 BB&T people cannot help me or any branch that's open. I have to wait for this Branch to open. 


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I recently opened an account at BB&T. I deposited a check from my account in Florida. Ray signed me up and was deceptive in his info. I deposited $700.00 from my account in Florida to BB&T. They put a hold on the check for 10 days. I had to pay rent and they said they would pay my rent since I had overdraft. Nevertheless they returned my rent check after telling me by three different people that they would pay it. I was trying to develop a relationship with a bank because I have more funds to bring up from Florida. BB&T failed me and I am now forced to cancel my account. Beware of BB&T as their employees cannot be trusted. Check them out. They have only earned 1 star for customer satisfaction. I should have done my homework. Don't make the same mistake I did.


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First, let me say, that my husband and I decided to apply for a HELOC with BB&T because we had an auto loan with them, and we never had an issue with our auto loan. I have since closed out my auto loan, and will be transferring my HELOC as well. I feel that BB&T used false advertising and deceptive lending practices when dealing with out HELOC. There was a distinct ad on their front door (the branch we used) stating: (NO CLOSING cost, NO fee loan). Well, this wasn’t true, and we were hit with over $600+ geez to pay after closing our loan. Of course, this was NEVER stated during the underwriting phase, not upon closing. We were also charged a $50.00 fee for setting up a fixed option only payment.


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Been banking with BB&T for many years with multiple accounts. All I can say is that over the years this bank has really turned for the worth. Not only did they close down my local branch but now my only was to do all my deposits online delaying was once was a 1 day delay to now 3-5 days. I believe the only reason this bank stays afloat is from the shady practices they use to obtain fee's from hard working individuals. Not easy moving 5 accounts to another bank and I have been putting off but enough is enough BB&T. You guys hands down win the award for most unethical banking practices. I would love to talk to someone nearby about a charge but oh that's right you can't today because it's Saturday and almost every branch is closed. Ugh!


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BB&T have continued to steal my money and have the policy of never returning bank fees. They charged me overdraft fees when my account had a positive balance, made adjustments to my account (without my permission or signature) to incur fees and return payments. When I confronted them, they said that they did not do it. BB&T actions continue to cross the line of morals and ethical behavior. It is time for the FDIC to investigate this bank and end this criminal activity like they did for Wells Fargo.


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They change the mortgage payment address and do not let customers know, charge extra fees and cause credit issues? Every BBT employee should be drawn and quartered for allowing such despicable behavior. I am moving away from and never recommending such an underhanded bank! Is there not a requirement to notify customers prior to changing an address or is BB&T just being thieves desiring fees?


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First of all the hold to reach a representative is too long. They say fifteen minutes, you are on hold for thirty. It does not what time you call, early in the morning or in the evening. My issue is that my payments have been reversed for the past six months because my account info was incorrect. I never changed anything. I opened the account in 2016; what happened in January! This is very frustrating!


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When I first had BB&T, I thought! It was great - Now not very much at all. They don't have your back with anything. I have lost money to them. CC on the ATM - Oh well??? Yes, card stuck in the ATM unit. I am told, “Well, nothing we can do.” Went to bank- filled out papers etc. Their customer service sticks altogether. Meaning, you have to talk to a minimum of 4 people to get to right place, after LONG LONG wait times. I am switching ASAP... DONE, I kept saying, now I will do it.


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I recently had to open an account for a small non-profit I volunteer for. When the bank opened the account they made a few errors. Instead of providing me with an account for my local group, they put me on access to see the entire organization's financial records, from all the regional offices. So, I had access to hundreds of different accounts. What a mistake! I had to call and tell them!


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Every time I call customer service, they give different information. They make every task a challenge even processing a simple loan payment. I have 2 loan accounts with them, and they frequently apply payments to the wrong account even with the account number included on the payment. They reversed the application of a payment with no notice, funds were available in the account used to process the payment, and then had them never to charge me a late charge. This is customer service at its finest!


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The loan officer informed us before doing the application that we could not afford a home and we would be forever renters. My husband had an account that was a trust fund at this bank and wanted to use it for a down payment. We had to get the President of the downtown Hickory NC involved and got the mortgage and paid it off 6 years early.


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I recently experienced an extraordinary event where my father was suddenly stricken with a serious health issue which ultimately took his life. I lost track of my checking account during his hospitalization which lasted from 05/07 until 05/31. During that time several charges caused my account to become negative, despite continuing weekly payroll deposits. For the amount of $872 I was charged $824 in interest. Though cleverly disguised as fees and charges specifically crafted to circumvent the law, it was clearly usury at a rate of nearly 100% on the outstanding funds. While the branch manager dutifully recited the bank’s policy, he refunded only $112. Criminal usury in Pennsylvania is defined as an interest rate greater than 25%.


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Be very careful of BB&T's stated available account balance information shown online. I deposited cash into my account after 6pm. I logged in online that same evening and was shown an available balance that reflected the same cash deposit I had just made. My available balance was enough to cover upcoming transactions as well as a payment I decided to make to a BB&T credit card. I scheduled the transfer to my credit card (that wasn't yet due) because again, my available balance was enough to cover it. 


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It took me having to find the EVP for the region for me to get a call back from the branch manager - this was after calls and 2 emails - advising that I was closing my account. The attitude of the branch manager was dismissive. I would had stayed with them, notwithstanding their fees, had the branch manager cared to provide attention to their customer. Always have several bank accounts at different banks so you can easily switch. Most people stay with the same bank because it is difficult to switch if you have all "your eggs in one basket". Your most powerful weapon is having a diversity of banks so you can move. Also send letters and complaints to their managers, especially when they fail to get back to you. Employees are still rated on their customer service and enough complaints, or praises, gets them moved.


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I Closed my Checking Account because of their $10 charge Minimum Balance Requirement! My Question/Concern is why does BB&T Charge a fee of $5 for a New Card? Now, I have a Savings Account but NO Card and paying BB&T for my Inconvenience. :( VERY DISSATISFIED CUSTOMER. '(


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I am an independent contractor who gets paid by personal check from a variety of clients, who bank at a variety of financial institutions. Whenever I cash checks at banks with which I do not have accounts, I simply provide multiple forms of ID...Wells Fargo even has me put my thumbprint on the check (smart). NO BANK ever charges me a fee to cash a check...EXCEPT BB&T.


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For years now BB&T has found any reason to charge overdraft fees. I have put up with this behavior because I thought these were the rules, but after having been hit up with OD fees too often now I decided to call and find out. I am going to deal with my last experience only as not to bore you all. I get disability so check is automatically deposited each month and my bills are all automatic payments. I check my account balance every day to make sure all is well. My auto payment is scheduled to be paid on the 17th of each month. I noticed that my account was short $7, so on 5/17/2018 I ran to the ATM after a procedure done that prevented me to get to the branch. I deposited $50 cash through their ATM at 9.25 p.m. Got my receipt which stated my available balance was $221.32 as of 9.25 pm 5/17/2018.


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Vendor dispute: I documented many times through letters and verification invoices I should not have been charged $900 from Nuisance Wildlife Rangers (Pest Control). Despite BB&T ruling in my favor for the credit, they refused because of elapsed time from the incident. I even wrote to the CEO. BBT - please if you are reading this, find a way to credit the $900 back.


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When I bought a new car in 2017, I chose BB&T to do my auto loan. I was delighted with the service and a very user-friendly interface for the online and the bank app. Just this year, I decided to switch my bank because they were offering a better APR and there was no problem with that. My new bank notified me that I made an overpayment of $545.47 and probably should contact BB&T for a refund check. While getting no notification about an overpayment on BB&T I decided to call them. To my surprise they were aware of this issue. The first customer agent told me that they sent the check to my old address and I did apologize to them by not providing my current address. They said it was fine and that they will mail my check to the new address. 


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I decided to switch from BofA to BB&T for my merchant services as BB&T is an active Plano Chamber member and I wanted to do business with another Chamber member. After the first meeting with my "personal banker", she had me call to get my AMEX merchant ID so they could get it set up in their systems to be able to process payments. After several calls to them to find out why I wasn't able to process certain transactions, not just AMEX, I was told it was something with the other bank I was trying to charge to and I would have to contact them. Thankfully I hadn't shut my service off with BofA yet and tried them and payments went through with no issues. I tried to contact my personal banker many times and would not receive return calls and someone else in the bank would tell me to contact merchant services. I had to discontinue using BB&T due to these and other issues and went back to BofA where there were no issues. 


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The worst banking experience I have ever had and I have removed all my accounts from this bank. Most times I have entered the office to do banking, they don't know how to do the transaction and have to call for help. They offered me free checking, then 4 months later automatically started to charge me $30/month. I needed a payoff statement from them, it has been more than a week, still no payoff statement and it has delayed my closing. I called customer service to get help, they literally hung up on me when I said it was unacceptable not to get a payoff in a week. They need to be investigated for poor business practices. Stay far away.


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Over the past few years that I’ve been with BB&T I’ve had nothing but displeasure. I’ll start from the beginning, around May of 2015 I opened my account with a woman named Jackie, very nice lady, she asked me if I wanted to be opted in to overdraft fees or not, I said, “No I didn’t want that” so I was supposedly opted out. I was also told that I would receive a debit card in the mail in 3-5 business days. 2 weeks go by and no card! I call the branch and they tell me she messed up my address, so they sent my debit card to the wrong address with money in my account because I deposited $50 or $100 when I started. If the wrong person would've got that, that would’ve been my money down the drain. Thankfully that didn’t happen. 


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BB&T restacked my debit card transactions to assess NSF fees. I watched and documented it as it was happening and finally called them out on it. I went back and forth with them via email and they have not admitted it and kept telling me it "could" be this, it "may" have been that, it is "possible" of that... I never got a straight answer from them as if they didn't know what to say. Finally I ordered a transaction report from their system and it shows all the transactions were in fact restacked and not in the order that they came in per BB&T online banking. Legal charges are now pending.


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I opened an account in January and put in 50 dollars to open the account. Within days I tried to access the funds and they informed my account was "blocked" because my address could not be verified. I more than 5 times had to jump hoops to provide proof of my address, I could not get through customer service because my account was blocked and had to keep going to the branch, I gave my lease agreement, pay stub, credit card statement, utility bill, all of that to a teller in the branch for her to scan to the "fraud" department. Are you kidding me? I even provided them with their own bank statements that I received on the blocked account at the address they have on file. 


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My savings account was closed by the BB&T. This account was set up for my direct deposits. I went into the branch to find out my options. They advised me to open a checking account to make transfers from my savings and that would keep the saving account active. However; those transfers ended up closing the saving account because you cannot do 6 transactions per month from savings.


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What’s the point of setting up a bill pay & it comes out 5 days before it post on your account. So I set up a bill to be paid out of my account on Monday 04/09/18. That bill pay was then sent to pending on 04/05/18. I had a direct deposit set to come into my account within hours of setting up the bill pay. The next day I notice I was charged for an overdraft that had not even happened yet. Contacted the bank wondering how could I be charged for something that hasn’t even post yet. That bill wasn’t posted to my account until 4 days later. The bank then refuse to refund me the overdraft. I could see if I always get overdraft fees on my account but it’s only happened twice including this time since I’ve open the account. 


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BB&T Construction To Perm Loan disaster - For a company the size of BB&T, not very well organized and extremely slow in their process and paperwork. Not friendly/helpful employees for the most part with a decent one here and there. My builder won't even use them on new jobs and will pass on the work.


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I sent a Zelle payment the other day and I have sent and received multiple of them before. They have not put the money back into my account even after them sending me an email saying that it had failed. They have also locked me out from being able to see my online and mobile account. I can’t see my purchases and they won’t let me log in. When I went into a branch the guy I talked to was very rude. He told me that I needed to leave because he needed to call someone and I couldn’t listen? I have yet to receive a call or email telling me what I need to do. I DON'T recommend this bank. Go somewhere else. I now have to call and get an automated call and not able to get a person.


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I hate BB&T. This bank will make you want to make you lose all peace. Every week I've been getting a late and return fee even when Iknow for a fact I had the money in my account. It's taking them 22 days to post payments! Even when you used debit. For example I had a payment to sos.ga.gov for $50 on 3/20. On my bank status it says posted, I called this morning, the lady tell me that the payment is still pending and when it goes through it will be 2 freaking payments for $36, one for a late fee and the other for a return fee! Yes I'm pissed! Because this is gauging and stealing! 


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OMGoodness. These guys are a rip off. I'd post a -10 star rating if I could. I understand amortization, reverse amortization and yada yada yada... But this is terrible. I won't get into too many specifics, but they make it HARD to make a large payment on your car loan. Then you can only make a certain # of payments in a certain time frame. What? I'M TRYING TO GIVE YOU MONEY. HA! So I call the phone # to speak w/ someone, on hold for 27 min... "Nope, sorry sir, you'll need to mail in your payment." WHAT!!?? So I mail in a payment, which isn't due now for another 4 months with a check specifically stating to post on my principal balance only. So I check my account a few days later, yep. They charged me more interest! Hahaha! Never again with these clowns. NEVER EVER EVER AGAIN.


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So I recently applied for BB&T Visa CC. I transferred two balance, 1) 6K 2) 4. Total $10K. So I get my new card and guess what the credit limit was. RIGHT. $10k... Card is virtually useless. I begin to be embarrassed at stores who are declining my card. So I contact "my banker" and ask them to increase my credit limit by 1 or 2 thousand dollars, I think that is a reasonable request... They proceed to do a "hard credit inquiry" which has lowered my credit rating (thanks BB&T). 


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I was assessed an overdraft fee due to a pending item that would result in an overdraft when posted. Ex. 2/18 $100 posted balance. 2/19 $75 posted item + $36 overdraft fee for a pending item that has not yet posted (-11). 2/20 pending item posted $30 + overdraft fee for same item that put me in the negative to begin with. Can you say double Jeopardy? When I asked, “What if the pending item never posted would you refund me the fees”, The response was, “No.”


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Bank likes to set 'due dates' for payments on dates that they will not accept payment. They are fond of setting Sunday due dates when the closest day payment can actually be made is 2 days prior (Friday). So you can make a payment the day before the due date (a Saturday) and they will still collect a late fee from that customer who actually paid 24 hours BEFORE the payment was due. This seems shady - done on purpose to collect 'late' fees from people who made their payments before the due date.


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They hold onto certain transactions to cause you to overdraft. Some take a week to come out, others a mere few minutes. I really DO NOT understand them. They scammed me out of 242 dollars. Thank you so much but I will be taking my business elsewhere. I keep opting out so I don't get overdraft and surprise surprise I'm always opted back in to let them pick and choose what to let overdraft my account.


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I had this bank from October 2017 until February 2018, and it was the worst experience. Between my account stating I had “x” dollars, but really not having any, being accused of fraud, and having to deal with RUDE customer service, it was an awful experience. They closed my account without consent, even though it being overdrawn WAS NOT MY FAULT. I will NEVER recommend this bank to anyone!


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I have been with BB&T Bank of Southlake, 270 Kimbell Blvd. Texas for only 2 months. I applied with them in February of 2018. The initial guy that open my account was very pleasant and nice. I was excited to get started. However that is not his normal branch. Two weeks of having my bank account open $60 came up missing out of my account overnight. I received a message from the bank saying that there was some type of glitch in the system and that everything will be corrected. However that never happened. Two more weeks went past and another $109 came up missing out of my account. I immediately went to the branch office to sit down to try to figure out what is going on. The guy that assisted me his name is ** he was very impatient and didn't seem to know what he was doing. He called a lady named ** in the back office. ** was very rude and could not give me an explanation over the phone as to why my funds were missing.


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Had wind damage to our home March 3 and got the adjuster to come out and look at the home. Received the check on 3-19, took it to the bank and they said they couldn't cash it because we were due on our mortgage. The people that done the work was waiting on their money and now they won't get paid. I told them to just take the payment out of the check. They said they couldn't do that. BB&T is terrible. Wish we could go somewhere else.


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My wife and I are customers of BB&T. We have direct deposit every month that amounts over 10000 dollars. Our credit scores are good and our accounts are always paid on time. I'm so disappointed that every time I go to get a loan from my bank I have to get it elsewhere. This to me is not building any relationship with the customer. We have 3 car loans, a mortgage, and 2 personal loans. None of which are through this bank. It's for these reasons we will be looking for another bank especially with my growing company to use. Again just such severe disappointment that this bank can't help a loyal and always current customer. Just not a good bank!


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First I keep a ledger of my account balance. I also have the BB&T online so I can see my balance and pending transactions which coincide with my ledger. I had a positive balance. I went to the store, used my debit card twice and looked at my new balance which was accurate. Next day I went to the bank and used my card for gas; next morning I wake up and see I'm negative $166 and I was charge $36.00 overdraft fee 4 times. I went to the branch met with the Branch Manager. He said he investigated it and the vendor had put my transactions through but then backed it out which caused my account to be negative but then ran the same transactions again. 


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My 18 year old daughter had thought she misplaced her ATM card so she borrows her mom's who was on her account as she is primary on our account and our kids as secondary. She notified BB&T when she realized the misplaced card was stolen and being used. l or a duplicate was being used. Then she starts getting charges NSF charges on the fraudulent withdrawals. She makes minimum wage at Zaxby’s and works 22 - 30 hrs per week. She now owes BB&T close to $2200.00 for the fraud and NSF as BB&T denied the fraud claim, because they think she had something to do with it. 


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On February 22nd, 2018, the bank lost outage and left customer out dry until the February 27,2018. Due to some technical online issue, the bank cards, ATMs, and even deposits were not submitted. My IRS check was sent to my account February 22, 2018 and today is March 5, 2018. I’ve called this bank over 50 times, sent every form possible, confirmed the amount just to be informed we can’t do nothing about that yet have they already apologize to every customer about the outage that lasted 4 days but my money not being in my account but in space is not there fault. I’m facing eviction and nothing has been confirmed to me by this bank. I feel used, betrayed, disrespected for me to put my trust into a company and receive nothing, no sense of ownership taking to resolve a matter which was not dictated by me.


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We have been having an issue with them holding certain transactions and not others to what seems like cause NSF fees and from reading other reviews, we aren't the only people having this issue. It seems to be their #1 complaint from consumers. That they are absolute thieves. They just had this huge system crash and nobody could see their accounts for days. They said they were working to restore everyone's accounts and make things right so, let's go over how they made things right for me. We have 2 checking accounts. One that rarely ever gets used and the other as our primary. Well, during this process, the one that never gets used (we don't even have a card tied to it) had about 20 different balances over a 4 day period. Which we knew they were having the issues they were having so we thought, “Hey, give them a chance to fix it and no worries right?” WRONG.


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I'm still dealing with the aftermath of this "collapse" and today I'm in the negative when I deposited money on Thursday? Money transactions missing from my account then reappearing days later. Today customer service claims they cannot remedy the situation bc on their end the deposit wasn't in there yesterday, it's scheduled for Monday, then try to blame the vendor. Yeah a decade of loyal service in leaving today. @BB&T just lost another customer and will be reported to the BBB and whomever else needs to know.


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This is the absolutely worst bank ever for a business account! Their level 3 banker knows nothing and can’t even explain the difference between availability and posted balances. We have over 1k floating around that no one can explain where it’s at!!! Is one star the lowest because I rate them a flat ZERO.


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I cannot stress enough. Do Not Bank Here. These guys are absolutely terrible. Somehow they managed to change my payoff quote on my mortgage into a 45k+ increase to my loan balance. Their customer service flat out lies and after a week it’s still unresolved with no glimmer of hope it’s going to be resolved. Do not use them. For anything. Use a loan shark instead. It would be less stress or bury your money in your yard. Literally anything is better than BB&T.


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All customers are having problems with this bank. On Monday Feb 26, 2018 I had over 80$ in my bank account but due to an unknown BB&T error I am -40$ in my account. I called the bank that day and they said there was a bank error and that everything would be fixed by that night. Two days later I am still negative in my account. I called them again to report fraud on the company and their department had a waiting list of over 37 mins at 8 am in the morning. When they answered they had no helpful information besides that they would have problem resolved by tomorrow morning. This is fraud. I have no gas money to get to work, to eat or to do anything. Can anyone help me with a class action lawsuit because I'm not the only person that got screwed over here. There are thousands of people with this problem. Help us!


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Boycott Big Banks! Hey 3rd day no access to my hard earned money! On 26 Feb, I will open an account with a small local bank, then after I’m paid the money I overpaid to the IRS, I will close my BB&T account plus 3 additional accounts I have at this bank! We are the people. We have power, let’s show how much power by depleting BB&T pockets during the next week! This is ridiculous. At least in Europe you receive an alert, plus the banks face big government fines? What’s going on in our country, this is theft! Maybe we can call the police on BB&T, that they have stolen our money the same as your everyday crook!


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I get so tired of BB&T taking money from me. Mind you, I admit that sometimes I may have a check returned, but why do they make you pay for it over and over. They have taken $400 from my account because of 2 checks in the amounts of $15 and $20. That is highway robbery. I do not have a lot of money and I really try hard not to overdraft, but with my limited income because of retirement. There must be a limit on this practice of taking money in the name of bank fees. This time it is $300 because of a $50 check and a draft for $50 that did not make it. Please tell me this is illegal. I have direct deposits coming in monthly.


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Wow, I've considered changing banks for a while but really didn't want to deal with it. After today however I'm over it. So you have a "system malfunction" on payday so my direct deposit that happened at midnight last night isn't there. You don't answer or return phone calls and when I go by the branch I get no answers. Now it is 3:41 in the afternoon and I have no money, I guess I'll tell my kids it's cereal for dinner because the money I worked so hard for all week isn't there because of BB&T's "system malfunction". I'm sure they are all knocking off right on time today too.


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Let’s first start off by saying, "DONT BANK HERE. You’ll save yourself the stress!" The online system and the phone system has been down for the 2nd day now! There is no way of finding out your balance or anything unless you go into the branch which is time wasting because even once you go into the branch they take forever and they are unprofessional! This is not the first time the system has been down. One day I went to 4 ATM’s at different locations and they were all down! They don’t email you to let you know anything! They don’t post your ACCURATE transactions! Don’t bank here. I would close my account today but I need my bank card for Uber but tomorrow I will be closing my account!


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As I write this on 2/23/18 at 10:15 in the morning all avenues to access BB&T accounts via web, phone and ATM are down. This is the worst experience in banking I have ever seen in my 58 years. Feed the squirrels, crank the handle, do whatever it takes to keep your antiquated system up and running. These folks are behind the times.


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BB&T for the last 4 hrs in my area have reported the website down, mobile app and phone automated systems are down. They are not saying anything, not providing any updates or anything. It's just amazing on the day that the tax deposits went in they are having systems issues.


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Disgraceful that their phone menu does not even have an avenue to talk to an actual human being... I am so mad about this that I will be finding another bank to deal with my home mortgage! Really BB&T not cool, I will tell everyone what a joke you are!!!


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Recently financed a vehicle thru BB&T, called for a pay off to move the note to my credit union. Good luck getting a person to answer. They will not give you a ten-day pay off over the phone only by mail. POOR CUSTOMER SERVICE, RUN DON'T WALK AWAY FROM THIS BANK. They will only send by mail so that they can per diem you and get that last bit of money from you. Even if you sign up online and access your account you cannot get a payoff from your account info. This is by far the worst experience I have ever had with a financial institution!!!


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Each time I have tried to pay association fees at BB&T it has taken 15-20 min at the window and inside the bank as well. I don't and won't bank there ever. Just need to pay association fees without taking my entire lunch break to do so.


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Time is worth money and that goes for a future customer. Clueless branch manager and staff in opening an account. One hand did not know what the other was doing. Instead of giving them fancy offices and name plaques, possibly hiring staff who know basic banking and computer skills might do a world of good. Bermuda Run branch horrible and Clemmons branch no better. Find skilled labor and pay them accordingly. You not only lost me as a potential customer but also my business accounts. Very happy that I now found an excellent bank that listens and has skilled staff to take my transactions.


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I was questioned by Deanna ** an employee at Nicholson Branch Bank in Independence about being on FMLA because she heard that I was off work from of a co-worker who was a relative to someone who sat next to me where I was employed. Apparently, they have no privacy act in place with their employees. That is a severe violation of my privacy and she should not be discussing my private or work life to anyone. I highly advise changing to another bank since corporate won't do anything with this big mouth. Seriously, don't she have anything else to do at work except for gossip. Stay away from BB&T if you want your privacy invaded. They also use this as a selling tool. Get your information and try to shove their services down your throat. They are a sinking ship. Do your due diligence. I closed all my accounts with BB&T.


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I changed to BBT Bank partly because the company I work for uses the bank and were offering a promotion and also because I am moving to NC where the bank has a strong presence. I have had accounts there for several months now and started to experience some odd things happening, things that I had never come across in years and years of banking at B of A and Suntrust.


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Worst bank ever. Can anyone tell me if it is legal for them to charge $8 to cash a check that was on their bank then wouldn't cash a check that was on their bank. I could understand a check that's not on that's just they said. Had to have the guy that wrote it to me to come out and tell. Cause him a trip out. That's not the first time. I recommend everyone stay away from that bank. Nothing but trouble every time I’ve been in there.


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I don't agree with their overdraft fee practices. They take as much overdraft fee as possible. They will take their time to post a transaction even though you have the funds and keep a positive balance on your account. They wait for an opportunity for another transaction to go in so that your account is negative. At this point is when they decide to post your early transaction so that they can charge you for two overdraft fees. It happened twice to me now. I have been a loyal customer for many years, but no more.


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I have been with this bank briefly and I’m not happy at all. I've never been with a bank that takes days to post transactions. I keep a tight eye on my account but since I’ve opened this account I’ve paid over 8 overdraft fees. I’m not understanding cause I’ve banked with Chase and BofA and have never had this many issues with overdraft fees and transaction being there and then not there and then reappearing. Like I wish I could say it was me and first few times I thought it was. But I’m doing nothing different than I did with previous accounts. 


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The reason I first loved BB&T was because they did not rearrange your transactions to take the largest bill out first like their competitors. This all changed in 2017. Now they rearrange your transactions so they can take as many overdraft fees as possible even though you had enough money for 9 out of 10 of your transactions. They also hold "Previous Day overdraft fee" for weeks! When you call to complain they give you the classic "well you should have a ledger and keep track of your account". As soon as my tax return is deposited I am canceling my account. I am SO disappointed. This once amazing company has become greedy and robbing its loyal customers blind.


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I went to close my account, the agent advised me to take out as much as I needed but wait to close it until I switched everything to a new account. They charged me $12 a month for 8 months until I realized it! They 100% didn't tell me if I didn't leave $1500 or more in it then I would start to be charged monthly. Such a sneaky way to rob people. I used BBT for almost 10 years, but I will never go back.


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Refused to give me a 10 day payoff, refused to give me my lien release. I am done. I will make sure they will never get a referral from me! I want my lien release sent to me, it's not anyone else's! Why are you sending it to my job who had to call and get the payoff because I would have had to wait 15 days.


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The online banking system is horrible. I am constantly having to change my username and password. It tells me that my password is incorrect and to call the bank to unlock the account. I wait on hold for 30 minutes for them to unlock the account. I log in one time and then I'm locked out again. I'm so, so tired of this happening over and over again. I'm looking for another bank.


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I wish I had read the reviews about this bank earlier, then I would not have to deal with this. Long story short and I was charged overdraft fee twice because their really slow system. All the money is there, never one cents short, I swear. While they were already charged me $36 first time, I called and they told me this is only one time courtesy refunded. The Representative told me, "I have already made a reversed fee to your account". While on the phone with her, I checked my online banking. I told her I have not seen any changed. She told me to log out and log back in to refresh the system, So I did. Nothing changed. She said it 's already in the system, she already saw it on her monitor. 


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I am a BB&T customer and have been for a many of years. I have never had real issues with this bank until the chip enabled changeover of the atm machine was put in at my location. I am a server, and am constantly making cash deposits on a daily basis. My issue is that the atm is non-functioning 80% of the time leaving me unable to make the deposits that I need, then charging overdraft fees. The new maintenance fee just seemed to pop out of nowhere and it falls on different days of the month keeping me guessing which day it will be coming out. I am just not a happy customer anymore and looking for a new bank.


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If I could give this bank negative stars, I would. My account was hacked from out of state. BB&T allowed the hacker to keep making charges over a two day span putting my account into the negative. When it was all said and done the hackers charged over $1000. BB&T response? Tough luck. I am a single mother who lives paycheck to paycheck. Every penny I have in this world I entrusted to BB&T. Now I have to wait up to 20 days to "possibly" get my money back. This means I do not have money to pay my sitter, my car, my rent, buy food for my 3 year old, etc. With no sitter I have no job. With no job... etc.


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Recently I opened a new bank account with BB&T. I made two deposits one in cash and one with a money order. The money order deposit was made on 1/12. As of this date 1/16 I still don't have access to the full amount of this deposit. I was told that since Monday was a holiday no postings occurred and I would have to wait until after midnight to received full access to this deposit. In the meantime the bank manager will not return calls to discuss releasing funds. This local bank is located in the Dunn Loring area in Vienna VA. If I had known this would be so complicated to get access to my own money I would have never opened an account with BB&T. My advice stay away from this bank.


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This is a bank kill you with overdraft fees and doing very bad business practice. Sad part is our lawmakers allow them to charge whatever they want from customers whenever they want, nobody to regulate those charges they put on consumers. My experience is I had $140 on the checking account. I made a payment using my debit card for $127.00 expecting to cover the amount. Then same day evening I made a another payment for $23.00. Bad part is I got $36 overdraft fee twice. One for $127.00 then the another for $23.00. When I call them back their explanation is both payment came same time. Go and figure it out. I have no words to explain more. Beware of this bank. Looks like bunch of crooks working in the back office. I hope somebody come up with class action lawsuit against their overdraft policy. I am more than happy to share my experience with them.


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We opened our account at one branch in FL and had huge problems for the branch putting in the wrong address in both accounts. It was beyond frustrating but fixed with a different branch in the same city. Using the second branch, we had a wonderful experience locally for 3 years. Hurricane Irma destroyed most everything we had so we returned back to NY. We had very little problems but opened a different bank there as the closest BB&T to us was in PA (Shavertown). We received a large wire transfer from a property of ours in Italy into this account and were using it to purchase a home and literally everything you can need for a home as we were staying in a motel until we could find a home and close.


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Today is Jan 5, 2018. Between cold weather and some things breaking in my home my accounts have dwindled a bit. I have always and still do keep a very good eye on my accounts. I check every day sometimes multiple times a day depending on where I swipe my card. Over the past couple of days I kept a very close eye as I was very close to over drafting but kept my checking in the positive. Last night (Jan. 4, 2018) I checked my accounts and still seen a positive number. Wake up today and check to see what my paycheck was and find out I have 4 in total overdraft fees. First dated on the 3rd and then 3 more got tacked on to me on the 4th. If I would've seen the first one I wouldn't have spent what I did when I did on the 4th.


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I overdrafted my account $40 last Thursday just to have gas and food to payday. Mind you I only had about five left. Just a little person, (don't make a lot) and I went to check my account this evening because I have direct deposit (set up to be paid tonight). Find I have been charged 8 overdraft fees of $36 a piece. I'm sure they rearranged my transactions just to get every bit they can scam you out of. Then they tell me they can only refund $36 of almost $300 they took. All they said they could do was set up a case file and send it to someone higher up who could easily just say no to refunding me the majority of my paycheck. Pending transactions my **, my BB&T app knows exactly what I have in my account in real time, but they can't give my hard earned money back on some ** pending excuse? Do not bank here, the whole thing is a scam. THEY DO NOT GIVE A DAMN ABOUT THEIR CUSTOMERS, JUST WHAT THEY CAN TAKE FROM YOU.


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The company is garbage. When they take payments auto withdrawal from my checking account, they put it in an escrow account. They leave it there until the payment ends up late and then they charge me late fees. This company has rude and uneducated individuals for customer service. I'm so sick of this company. They should not be in business. Because of this my credit score has dropped badly and I can't refinance and go through a better company.


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If you are looking for the worst customer service team in the mortgage/banking business, then BB&T is your bank. For the Records. We both have a credit score of over 760. We were putting down 40% (money coming out of one of our accounts in the BB&T bank). We were buying new construction home. We had more than enough money in the BB&T system to cover the mortgage balance two times over. That said, we spent: 6+ weeks of watching them drop the ball, 6+ weeks of broken promises. 6+ weeks of doing the same exercise over and over again, 6+ weeks of listening to them passing the buck, 6+ weeks of rescheduling movers, painters and having to delay the sale of our home (so we were not homeless). 


