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Seeking a high interest savings account, I opened a Citibank account online. I'm a US citizen who lives abroad and I opened the account while outside the USA. 3 days later I attempted to log-in to my account. I was told I need a debit card number & pin to access my account. I don't have this information b/c I am on the other side of the world from my USA address where the card is being mailed. I spoke with customer service and they have absolutely no way to provide me access to my account and money, no way to close my account, and no way to transfer money from my account unless I have the physical debit card in hand. (And was among the most rude & condescending customer service I've ever experienced.)


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I don't know how hard it is to have a system that literally helps you type down and record sessions in order to not forget to assist callers. I had my card stolen and ordered a replacement which surprise surprise never showed up. Unfortunately for me having an international business trip coming up outside of the US they couldn't overnight me a card in the span of (Oct 25-Nov 02). Having to get to the airport at 4 am to be told my entire reservation did not go through and I had to pay out of pocket in order to make my flight (Over 400) was the continuation of said nightmare. I had to call One Card Service from Citi to have the "hold" remove from my stolen card and only source of payment in order to try to rebook my flights. It took 5 different CSR to try and read notes in order to see what was going on with the entire process which they keep adding more obstacles to it. 


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In July 2019 Citibank lured me in with a 2.36% annual percentage rate for their Citi® Accelerate Savings account. A few weeks later they informed me via email that they were lowering the savings rate to 2.21%. That was disappointing, but acceptable. Then a few weeks later, they quietly lowered it to 2.05%. This time I received no interest rate change email as before – and I couldn’t find the savings rate anywhere on my account details when logged into my online account. When I called and asked them about where online I could find the current interest rate for my account, a phone rep told me that it USED to be displayed when logged in, but is no longer. 


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Horrible, horrible customer service. I have been a customer of Citibank for over 20 years. There was a fraudulent charge in my account, along with a foreign transaction fee for a PAST trip overseas of ONE day. This 3 separate charges totals over $1,315. I have auto payment directly taken from my checking account for all balances to be paid in full every month. Disputing these is like pulling teeth. I have spoken to 6 different person in 4 different departments. Each time they assured me I'm talking to the right person, then later said that I'm in the wrong department, or told there was never a dispute filed. Funny, so it just went poof? What did I waste my time on? Each call costs me between 20-40 minutes. I still don't know if they will deduct this $1,315 from my account in a week when autopay kicks in. The investigation will take up to 2 billing cycles, while the other department said that it will not be billed.


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I needed to change a 100 dollar bill. Fortunately, a Citibank branch was nearby. I walked in to the bank to change the bill into singles (10s, 5, anything smaller than a single bill of 100). After standing in line for about 20 minutes, I got to the teller who told me that they could not change the money. She asked a supervisor who told me that they only change money for customers. They would deposit to their account, and then give them singles. I also saw both the teller and supervisor looking at the bill closely. I asked them to check through the machine if they concerned that the money might be fake. She said they did not have a machine at the branch to check for fake currency. What! A citibank branch in NYC - 16848 Hillside avenue told me that. I did not believe it.


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I foolishly accepted an offer from this company and never received my card due to a recent move. I received an email from them stating my card had been returned to them. So, I called to update the information and that’s when I learned how truly awful this company is. They had me on the phone for close to 40 minutes and I was politely hung up on in the end. The call center is outsourced to India and the accent was so thick it made communication quite difficult. They refused to send me the card until I would allow them to call me at work. Calling my cell phone was not allowed, company policy he stated, and must verify that I’m at work. It just so happens that I’m not at work today and that’s what led me to place the call. I don’t make personal calls while I’m working. Especially, to credit card companies. I never had to jump through these hoops in order to have the card sent to me in the first place. This is a little too 1984 for my taste.


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If there is a zero star to rate this experience I had with CITI I would .On 8 October 2019 while I was at M1 Paragon waiting to be served, I was approached by Derrick ** the Sales Officer who was promoting the Citi credit card for airmiles. I am all along keen on airmiles and he sounded convincing so I decided to go for it since it only takes 5 working days to process and hassle free. What I least expected was till today 22/10 I have not receive my card and everyday he will tell the card is in process.


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I was called repeatedly from a number that said Home Depot - finally picked up. Was met with a rep named Ranita who yelled at me for 5 minutes. I told her I did not have an account with Home Depot. She said there were late charges. I said I would take that up with my credit card company. She said, "WHAT CREDIT CARD COMPANY, I'M WITH CITIBANK." I said I was not a member with Citi Bank, but rather Chase and what was her name. She said RANITA. I SAID THAT THREE TIMES. So I hung up. Needless to say, won't be switching over to Citi Bank if she is considered a Manager.


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I have been a Citibank customer for 25 years. I took a large sum of money from a different bank and brought it to Citibank in May to avoid monthly checking account fees. It took until June to open the account. Ever since then, I have received calls and threatening letters FedEx'd to me that they will block my account if I did not provide information as to where I got my "wealth". I have been on the phone several times and felt suspicious of their questions and that I needed to identify myself (name, birthdate, social security number). Shouldn't they already know this? I then requested help from my local branch manager (nice, helpful people at the branch). He and I completed the "required" form, he scanned it and sent it in. They wanted to know my monthly income, source of my accumulated savings. "Working my butt off" was not an acceptable answer.


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I had applied for a global currency account in June 2019 which still has not processed. Received no update or communication from Citibank. I had to personally contact them to follow up on the application status. Firstly, application did not go through because it was lost in the mail then I submitted again via email and was informed address was written differently to my profile... It is ridiculous that Citibank do not identify "Avenue" as "Ave". I am sure if you type it onto google maps it will come up. 


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I opened my account with them, then I added money to the account from my debit card. Then, I called to have the funds transferred back, due to that I was canceling the account with Citibank. The agent informed me that the funds would be back to my debit card within 2-5 days. Then, 2 days later I call to find out what's happening and the other agent informed me that they had cut a check for the amount to send to my house within 3-5 days. 


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After nearly 40 years with a PARTICULAR branch, every one of my accounts has been blocked and frozen. Recently was required to comply with their new "Know Your Customer" policies. I complied (TWICE!!) - was verified, ASSURED I was in the clear - then BAMMO. All accounts are locked down -indicates "closed" online. There is significant value in each account - and now I am on hold to learn more as to "WHY!" It has been 4 days. My College kids have no access to their accounts either. DOES ANYONE KNOW WHAT IN THE WORLD IS HAPPENING? I AM SO UPSET!!!


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For over six months now this bank has refused to close an account that was opened fraudulently without my permission. I have called them every time they send me a statement in regards to this account and every time I get the same answer from them saying they are closing the account and yet to this day it remains open! I’m very frustrated with this company and have been emotionally traumatized by the experience. It’s hard enough when your identity has been stolen and you feel violated. You now have to relive that feeling every time a statement shows up for an account you have been told is being closed. This is a not good business and I want people to know the way this company has absolutely abused my rights and refuse to help me close an account I didn’t have anything to do with in the first place.


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They never do anything in a timely manner. Their representatives are completely inadequate and incompetent. They lie. They deceive. It takes ages to reach out their CS but when you finally do and ask them to do something they will do completely opposite.


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After 30 years being their customer, I received letter letting me know they will be closing all my accounts - with no explanation given. Absolutely horrible the way they treat customers. CITI is too big to be a normal bank. I took all my money to Chase- the hell with CITI!


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Online support is horrible, wait time is absurd. I waited over an hour to speak to a supervisor in which to reverse fees in which they staged to make a profit. Supervisor Paul id# ** from San Antonio Texas was rude and offered 0 assistance and when asked to speak to someone else, had refused and hung up on me!! Citibank deserves a lawsuit for staging fees to put you in a negative balance, then charging fees, for them charging you these fees – basically stealing from the consumer.


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I set up one of Citi banks high interest savings account and use it to transfer money from my local bank. I used it three times. On my fourth time my account got suspend. I was told that they could not validate the address of the bank that I transfer money three times already. I want to close this account and find a new bank that not going to suspend my account any time they want to.


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Stay away. Far far far away. I opened a Citi account when I moved from one city to another and my current bank wasn't available in my new city. I was also selling a house in the old city and found out right before closing the water heater needed replaced. My mom writes me a check to help cover the water heater costs. I deposit it into my Citi account on a Friday and come Monday, I'm not able to log into my online account. I can't login and I can't change the password. I find this strange so I call Citi.


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Updated on 10/09/2019: Clearly states, open a new savings account for 60 days and then receive a 400 dollar. I opened May 1st 2019. Waited to August 1st. Was told they need more time about 15 days. to process. I came back Sept 1st and told again any day now. Ok I come back Oct 1st. They say about 24 to 72 hours it was all processed. Well today is 10 9 19 at 4 pm and when I made the fifth trip there, 20 minutes, I am told maybe another week. I guess they can play this game as long as they want. I can not remove my money and so I am hostage now. 5 months with no end in sight. Will never use Citibank again. I warn everyone I know.


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I have been with Citibank for over 28 years. They were truly the best bank for years. After shutting down so many places and you have to go 7-Eleven to access Atm and the services were simply getting worst, which in this case should get better, since they are mainly online. I decided to go to Credit Union, what a difference it is, how a bank should be run. Operating a business like it should be. I did not close account, as I thought it is good for back up. Recently, misplace/lost my card. Although they verified me in multiple ways. SS, bank account, atm passcode, address. They asked me questions of 20 years ago, which I did not answer correctly.


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I got ripped off by a merchant and supplied them with the information 4 times. I would call. They sometimes said they see it and sometimes not. Then they dropped the dispute saying I never supplied any information. I tried in vain to get them to reopen the case because it isn't right that this business gets away with being crooks. After 3 tries I gave up. All during this process I received conflicting information via email and phone calls. At this same time I was trying to open a savings account with a $100k estate I received. Again, it was impossible. Conflicting conversations and emails and they finally dropped my attempt. Could never talk to a manager in the United States. Pathetic. Long time customer says Goodbye.


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So after paying the five dollar fee and having an account open I proceeded to withdraw $150 from my Chase card. Only to find out once it was transferred that it would be a four day hold. On the funds that were already withdrawn from one account are now tied up in a four day hold, and I’m $100 short on my rent. I would’ve never transferred that money if I had known the outcome would be I would have to wait until Friday! Had I known about this four day hold I would’ve been better prepared. But nowhere in the paperwork does it tell you anything about deposits waiting for days. Had I known this I wouldn’t have sent the money or opened the account.


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I attempted to open an Accelerated Savings Account online. Four-weeks into this nightmare, I am no closer to having any idea as to where my information (SSI, signed W-9 card, signature card, a copy of a current utility bill) has been posted. What I do know is that every time I call, I get a different story about where and what is going on regarding this account. Multiple transfer, inept and grossly unqualified foreign CSR who are in many cases difficult to understand. I was advised to call back today, October 3, to confirm that the information I submitted was receive and my new account would be activated.


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Citibank's "Fraud" Department cancelled my ATM/Debit card for some unspecified fraud concerns, for "my protection" and never notified me, I found out when monthly bills were declined. Then it was like Twilight Zone, they never notified me, and after 4 calls to their customer service line over 3 weeks, where I was politely told the new card was on the way, I was then told they could not order a replacement because my main address was a PO Box and they can't send it there. So 3 weeks later, and after 4 calls, no new card had been ordered, despite assurances it had been and they just weren't planning on telling me. I still don't have the card, yesterday they assured me they would "rush" it to my street address. Bizarre.


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I have never had such consistently horrible service from any company. Every time I call it is a complete nightmare to get connected with the right agent. As of writing I have been on hold for over an hour trying to unlock my account so that I can finalize the purchase of my home. I still haven't heard from a human in over an hour.


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I have been a Citibank card holder for over 20 years, however due to medical reasons and medical bills, I decided to enroll in a debt Relief program. Citibank refused to help me, would not allow my card to go into a debt relief program because of a previous attempt a few years back. I would highly recommend you do not use Citibank, If you ever find yourself in financial trouble don’t Count on Citibank to help you at all. I would also like to point out for over the last few years I have been on time with my monthly payment.


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Citi Bank make it incredibly difficult to make a payment on your credit line. There is no way to make an online payment if you don't have a checking account with them, really in this day and age. You have to mail in or call a customer non service center. Most of the customer service people are very difficult to understand as they are obviously off shore. If your question or help needed goes beyond their narrow focus you are doomed to be put on hold for another 45 minutes. In this instance I made a payment at a local branch, received a receipt but the payment was not processed for a number of days after the date I made it. I was assessed a late charge for this transaction and thus so far today I have spent 2 hours trying to get the charge reversed. Poorly trained staff, hopeless access to decision makers... stay clear.


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I found fraudulent transactions on my Citibank credit card and called customer service. I was connected to a call center in India. I could hardly understand the male representative but I managed to cancel my card and order a new card. After it was resolved, the male representative started asking me personal questions. He was very persistent in wanting to know my exact age, exact birthday and if I was married. He already had my home address, phone number and email address. I asked him why does he need to know my age (Citibank reps have never asked me for that information in the past). He said he asks all his "female" callers this question. He went on to say that he knows women are vain and don't want men to know their age or weight.


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After 21 years of banking at Citibank, I am finally closing my account. From assigning all my kids the same ATM number for custodial accounts to saying a check was in Canadian dollars when it was U.S. [yes, had to have it pulled], there have been so many problems. But the final straw was my interactions with a "personal banker" named Roman ** when I went to check on paper check deposits that weren't showing up in my account. His first reaction: "That's certainly not my fault." [Did I say it was?] 


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I tried to cancel an external account transfer but it did not show up as even initiated. I called the bank and the associate said it was a mystery as they could not find the transaction but in addition, there was nothing they could about it. Of course, the transaction went through, causing to have my external account to be overdrawn. Also, they have a $10,000 daily limit for transfers, holding my money hostage. Funny how my $70,000 transfer went through, though. Run from this bank!


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I have 2 Citi credit cards for years. I always made my payments on time. The credit limits were up to 15,000 on each card. I miss a payment on one of the cards due to my daughter in law and her husband was killed in a car accident, and things were building up on me mentally. I get 2 letters from the bank that they are lowering the credit limits one to 850.00 and that card happen to be at 7% interest. The other they lowered it to 4,000 which happen to be at 20%. I wonder why? It cause my credit to dive, due to lower credit limit. At the time we needed credit due to expenses, they close the door. Not sure what we are going to do, but thought somebody else might be able to watch out for a better bank. Thank you.


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For the first time ever I tried banking with CITI Bank online. I transferred a large sum of money to account. Then they froze my account. I have made 11 calls in last 5 day to either their customer service or fraud department. They froze my external bank transfers and won't allow me to withdraw the money I deposited. This is seriously affecting my ability to pay bills and/or transfer money. They seem totally incapable of solving the problem. They use foreigner in their customer service. I have no problem with that but trying to communicate with them is very difficult because they are not fluent in English and cannot fully comprehend the nuances of issues. So now I cannot access my money or transfer it. And, there are NO Citi banks in the state of Texas to go to to close account and get my money. I booked a flight today to fly to Florida so I can close the account. Don't do business with this bank. The hassles are not worth it.


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In June 21019 I set up a Citi Accelerate Savings Account to obtain a higher interest rate. At the end of July Citibank closed the account stating I had not completed paperwork and my funds would be returned within ten (10) business days. (The only paperwork ever received were letters opening and closing the account). Nearly two months later the funds have not been returned, are not accessible to me, and are not earning interest. Calls to the main number are inevitably transferred and I am given different misinformation as to the status of my funds. I am never given a direct number to call. Most recently I was asked to provide a current utility bill with my address on it and I have complied. I am still awaiting the return of my savings.


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Citibank was cool for a good 3 years then they lost it! I randomly had all of my accounts frozen for a few weeks without explanation. Every time I called I had to go through 20 questions to their from my account. Then, the number of times that I kept saying my name got to the point where they would actually say my name incorrectly when repeating it back. Then they blocked all access to my account saying that somebody was calling alleging that they were the owner of my account but it wasn't the correct name. But of course. It was me. They just weren't letting me access my own accounts.


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I disputed the transaction which I did not use. But they said, somebody physically showed up and used it so I need to pay for it. I’m not even sure what they investigated. They did not even check the receipts or cctv. They even notified it to me 30days later so Merchants could not even provide me the receipts since they keep it for 30days. I think Citi bank purposely did that so that I cant prove the truth. It seems to me they did nothing and no willingness to help customers. They even pushed me as a liar that I used card and I disputed. Very low quality company!!!! I have decided to file it to police dept. Everyone, please do not trust citi bank.


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DO NOT BELIEVE that you will get an email "ALERT" 5 days before late fee and interest charges occur. Spoke with CSR and could not get fee waived. Have been a Citi customer for many years, without a single late payment. That is gratitude for you! Missing an email statement was costly. I am now back on the USPS service with paper statements and will drastically reduce my usage of the Citi card. To me, it is nothing more than a FEE GENERATOR for Citi.


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Banked with this nightmarish bank for like a decade and they cannot provide bank statements either online or via email. I closed my account recently due to relocation outside US. When I asked for my bank statements to be emailed to my registered email they were not able to send me the copies of my statements. This went for 3-4 months. At last I gave up and asked them mail me the statements to my registered US address, they first told me they have serviced the request and statements were on the way. After a couple of weeks, when I called they said that the request was never serviced and that for the request to be processed I have to pay a service fee. I was willing to pay the service fee but then they told me that I have to pay it in a branch. I have relocated to Europe and Citibank branch here. It's a nightmare dealing with this bank. Worst bank ever to do business with.


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Forty years banking here I get a flurry of emails announcing they have sent a new credit card to bump me up as a loyal customer for a benefit of concierge services I didn't ask for. Email states I should have card but I explain in call to customer service I didn't get it. Did get a Citi statement indicating my card number was changed: but to what? Statement doesn't say. However, CS says she can't tell me if the new card was or was not sent or what the new account number will be. (Puts me on hold, then): Oh, cards won't be sent out until mid September. Two weeks pass, today email reminding me to activate this alleged new card, I call CS again, no honesty there. Furious and disappointed and worried over identity theft due to the careless way they rolled out this new so called benefit.


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I had 2 cards with them and tried to apply a credit from one as a payment to the other. Long story short, 2 months later and being reported to my credit report they had it all screwed up and blamed it on me! Actually lied to me and said they were refunding my money to my checking account and took all my info but later said oh no that was denied. AFTER they had me pay MORE money. BAD CUSTOMER SERVICE.


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Last year I opened a Premium Select Advantage card with Citi bank. In July I rec'd a statement with an annual fee of $99. Since I was not using the card I called to close the account. The rep suggested changing to their Advantage Mile Up card so I could still get airline points and there would not be an annual fee. So I agreed. This was on August 2nd. A few days later before I had even rec'd the card for this new account I got an email requesting payment be made. The new account showed a balance of $99 that was transferred from my previous card. I called on August 6th and spoke with another rep that told me the fee was being processed/reversed and would show as a credit on my next statement. So then on September 6th I rec'd another email saying I had a payment past due. The $99 fee still had not be credited to this new account. In fact when I log into Citi Bank it shows I have two card with an outstanding balance due of $198!


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I was unable to access my account information on the mobile app or full site online. I called several times with no help. I made one last attempt to figure out what was going on as I was shocked. No one returned calls or attempted in any way to contact me with any potential issues. I finally reached someone and they simply stated the Bank can close accounts any time they wish. I used to respect Citibank but with behavior like this I have reason to claim their unethical business behavior must be in some way based on bias. I still have received no correspondence or anything indicating account closure. This is just plain sad business practice and from such a large institution. If anyone deals with this Bank, I wish you luck. I will be taking my business to an institution that is customer friendly and will treat me with respect and equality and without prejudice.


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I set up one of Citi's high interest savings accounts back in April. I was immediately told the account was not open. Oh well, I moved on. In July I get a statement that the account is overdrawn due to lingering service fees. Wow, did not know I had an account! So I gave them a call. Since they waived the fees and the interest rate was still high, I decided to keep the account. BAD, BAD Move!!!! Within the month, I already deposited $10K. When I tried to move money to cover an account, I got an error. After weeks of being told it was a technical issue, I was finally told my account has been restricted because they could not validate the address I provided back in April.


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Hours caught in their automated phone system trying to get to an actual person to talk to. From there it was getting transferred around until getting hung-up on. Still haven't been able to resolve any issues with them. There's no longer a way to even send them an email.


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Worst bank ever. Broke promise to give promotion bonus. Holding my checks for no reason - causing me loss of fees on returned checks and they don't bother to notify you. Never bank with Citi. They are not bank. They are robber with incompetent staff. Worst bank ever in the whole entire universe.


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If you want a excellent way to contact CitiBank Support; with a real person, fast response and a excellent support agent, (forget using their mobile app). Text Citibank through Messenger. You'll be surprised by their effort to help you resolve your issue!


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Citibank KYC Department is an absolute scam- not in the traditional sense whereby a 3rd party purports to be Citibank but in the sense that the actual Citibank KYC Department is filled with bullies who understand very little and spew lies regarding your safety and how they have your best interest in mind. The questions they ask and the documents they insist on collecting is nothing more than an attempt by the 3rd largest bank in our country attempting to compile a dossier on every single banking client they have. They will come at you without regard for your time, your concerns, and most importantly your privacy. Sometimes they will come at you more than once in a 12 month time period, they are relentless, they are nasty, they are rude.


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Saw the 2.36% interest rate online with no fees if $450 kept as balance so verified rate and terms with associate by phone before applying. Went online to complete opening of account. Got signature cards in mail but no verification of terms. Called Citi and it took very long time to get through to someone who didn't speak English very well and was told it was 2.16% interest with $1500 balance required to waive fees. He couldn't close account because transfer money not yet available. Called today, and closed account. Person I spoke to didn't care why I was closing it or that it took 15 minutes to get through today. She said she'll bring it to her supervisor's attention. Of course she will and then they'll fix all problems and no one will have to go thru all this crap again, right!!??


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I made a huge deposit in order to become a "premium" Citi customer. If not being able to reach a real human, get any real help, or have any questions answered is the Citi way, then please go for this bank and account. Service is horrible, attitudes are worse, and employees give no indication that they want to help or understand your frustrations.


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This was the single most horrible experience I have ever had with a bank. Customer service is HORRIBLE, and the right hand doesn't know what the left had is doing. Spent hours on hold and got no answers. In short, I opened a savings and checking account, because of the promotional they were offering. They kept asking for a signature card, driver's license, etc; I provided all of that, was approved, opened the accounts online and funded them; then today I go online to check the interest that was to be applied because it was the first of the month, and both accounts had been closed; I tried to chat with someone on there, they couldn't help, then I called and the nightmare got worse; over 2 hours on hold and never got help. They are inept, and they are horrible. Do yourself a favor and avoid them.


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I applied for a credit card (Home Depot) through a nice (but young and inexperienced) young lady who was trying to help me get a better price on a caged work light I was going to put in my attic. She was nervous, and made a few mistakes on the app that she started at her computer station out in the store. (I had similar data entry issues at customer service later, but that wasn't because of the earlier errors, just annoying and part of a cascading series of errors on the employee's parts.) 


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Horrible GARBAGE COMPANY! It is hard to get a person on the phone and then once you do it is the foreigners probably in Asia or India. They can't speak English and it is impossible to understand them. They keep saying hold on and and transferring me. They wasted about an hour of my minutes on my phone and I still didn't get service. I asked them for a card that doesn't broadcast my number wirelessly for the thieves to steal and they all played dumb or didn't know. I said American Express and Discover offer them without it. They said they were going to call back and never did. The first time I called they pretended to not be able to hear me. This company is way below the basic standard of service. I guess I will give up and cut it up. They are a total waste of my time and impossible to deal with!


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I made a monthly payment to Home Depot who uses Citibank for financing. They received the payment 2 days before it was due. They deposited the check from Chase bank with my account number all over it. They sent me a statement showing that I missed a payment and added a $26 late fee. I faxed them a copy of the payment and haven't heard back yet. They deposited the money into someone else's account or pocket. I now am missing $150 payment plus $26 fees and my credit now shows that I missed a payment. Citibank is bad news. Incompetence is overflowing. Customer support can't do anything to contact the department that handles payments. I have 3 accounts with Home Depot. We've purchased around $10k at Home Depot. I now will have to pay all 3 accounts off to a Chase 0% card. I can't trust Citibank again. Buyer Beware.


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The application process requires a physical address. My town has only PO Box delivery. An hour on the phone netting varying answers and explanations claiming they will not deliver to a PO Box, then backing off and saying I would have to reapply to verify that PO Box, though admitting that was not possible since the app requires a physical address. Are these people lobotomized when hired?


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Updated on 09/11/201: I opened a savings acct online in August 2019. The acct was open and active and I funded it with $--,000. I went to check on it a few days later and found it had been closed, with no notice to me. I called Citibank and stayed on the phone with them for hours before I was finally informed that the acct was closed because I used my mailing address (a mailbox at UPS) for my address instead of my physical address. I was told I would need to open a new acct with my physical address. After spending hours on the phone with different reps, I finally gave up and did it online myself. I sent in a photo of my license and a copy of my utility bill to prove my physical address (even though my driver's license does not have my physical address on it, they demanded it anyway). The acct was opened and I called to transfer the $--,000 they were holding into the acct. Only then was I told that they had to hold it for 10 days for some reason.


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The products offered were very good but the customer support needed to get the accounts set up were lacking to say the least. After a lengthy series of set up questions over the phone, they were going to mail me a paperwork packet to fill out. They never mailed the packet....


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Very bad service on thankyou points. I have opened checking account from their offer that I received 3 times, with few activities to perform for bonus Thankyou points, did everything needed and verified with Citi customer service, and they are not sure when can I receive my bonus thankyou points, they keep saying 30, 60, 90 days from activity completion. It's close to 6 months now and I didn't receive thank you points nor any piece of answer to this offer. Never had this experience with any other bank. Every time I call they say, "We will check and call back in 24hrs," but they never do. Poor service and if there is a chance to rate "-"* I would do that.


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As soon as I received my card, I went online to set up my online account. Their online system must have been glitching, because I input my information correctly and it was telling me that my information did not match their records. I called customer service to get help setting up my online account. They were able to send me a text message, verify my identity, and help me set up my online account. Immediately, a fraud alert was put on my account and my card was locked down. I called customer service about the alert and they were now unable to send me a text message to verify my identity, which I do not understand, because they had just sent me one in order to help me set up my online account.


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So I got an offer for 2.36% to open a Citi savings account. I have enjoyed my Citi credit card so I figured sure, I'll go for it. BIG MISTAKE!!! What a horrible experience. Citi makes it very very easy to transfer money into Citi and about impossible to Transfer money out of Citi. I was told I had to pay for a wire transfer of money to go out. There was no other way to transfer money out.


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Citibank delayed processing of payments for credit cards, car loans, mortgages or checking account to cover checks resulting in higher interest rates or fees for insufficient funds. Citibank has been allowing payments delayed by IT problems or other issues to go unresolved, resulting in interest rates to be improperly raised or numerous fees due to insufficient funds. If there is enough interest will consider filling a class action lawsuit.


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I called 8/8 due to fraud charges identified. The agent cancels my card and gets me a new one. On recording I confirm multiple times ALL CHARGES ON 8/8 are fraud. The agent went over the transactions with me. She didn’t report them all. Now here I am 8/17 I have the transactions still on my account and have been charged interest on things I didn’t buy. Now I have to wait an addition 5-7 business days for them to refund my money when things should have been done properly in the first place. I am so dissatisfied and disappointed. I wonder how many people are defrauded that don’t double check they got their money back?


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I wanted to open a high yield savings account. Citibank's accelerated savings account kept coming up as a result in my Google searches and in articles, so I tried starting one. First, the online application didn't work simply because of something as stupid as a letter limit to some of your personal information. I was typing inaccurate information, but their website was so poorly designed it did not account for the possibility of cultural differences in name lengths. When I called for help, it would take a couple WEEKS to get it set up unless I did it online. So I tried again online, made up a password other than the prompt it asked for since it wouldn't allow me to type in the full correct answer, and then it wouldn't allow me to link my bank account.


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Signed up for an account because of a great promotion. It took over two hours on the phone due to the agent typing slowly and not knowing basic answers. They got all my transfer information on day 1, but did not mail me the necessary signature page until a month had gone by despite multiple phone calls. I returned it on the same day, and was assured that my account was eligible for the promotion. Fast-forward 6 months. They say I am ineligible because they didn't transfer the money until the 32nd day of the account being open (30 day window). I called several times in the interim to verify that the account was on track and eligible. I appealed and was refused. Deceptive tactics. Closed the account.


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I opened an account and transferred a large sum of money to open the account. Once the funds left my bank I received a voicemail from CITI fraud department. I have tried calling back 6-7 times and get put on hold and NOBODY can tell me where my money is. I am told the "back office" will call me. You have to go through 3-4 minutes of being put on hold every time you call and the people you talk to know NOTHING!!!! I don't see how this bank can operate this way! No wonder they offer higher interest rates. They have to get people lured in somehow. Can't wait to close this account and find another option!


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I opened an account with Citibank in April of 2019 online. Everything went fine until June 19th, 2019 (almost 3 months post the opening of my account). I was attending to use my card on Google Pay when it asked me to verify my phone number, but I'd gotten a new one at that point. So I was prompted to call Citibank to verify my phone number. After speaking with a representative at Citibank, I was informed that my account had been blocked. I asked "why" and they said because fraud was detected. I was asked a series of security questions, in which I answered and then I was informed that the account was released, or back in good standing. After getting off the phone, I tried to use my card and it wasn't working.


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For the past two months, every, every weekend, my touch feature on my iPhone locks me out of my Citibank App. I have to go through many steps to unlock it, change my password again and again. I have been with this pathetic bank since 2005. The customer service people are always in the Philippines. They don't comprehend a word you say. I get transferred to a US supervisor and lies, BS, are given. I then get transferred to the Philippines again with an online tech who again needs to make his brownie points, doesn't understand a word I'm saying. I AM SICK OF THIS BANK, IT's PATHETIC. 


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I have been a Citibank customer for only 5 months. Below is the issues with them: SSN number requirement for additional authorized credit card user. Rejection of secured credit card for $500 while much much more was on deposit. Every time I tried to login my online account I am being asked for date of birth, SSN, bank account number, debit card number or debit card pin. (Are you crazy!?)


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Well I deposit my check good size amount and the next day I had funds available. Didn't touch it. I had negative balance. Before I deposited the check I noticed they didn't take out yet so they lock my account, took their money. Still have my money about 1200 dollars. Ask them why did they do that. They needed to conduct conversation so I allow them to. For about 2 months already I still get alerts. It's their call. They won't let me back in or close the account so Citibank refuse yet you take what your own and I lock it my account. I demand my money. I have started a petition.


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There was a $2,000 draw made on my debit card with another bank which only show up as authorized on 7/31 Citibank NA/Citibank. I want to discuss this with someone in the Fraud Department at Citibank. I cannot get past any of the recorded and electronic receivers. That is ABSURD!!!


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I am pre-closing my personal loan. To get the details I called to customer care. That guy is worst fellow, he is too harsh, didn't give enough details also. ** Bank, ** Service. I will not do any operations with Citibank going forward.


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I have been banking at Citibank for over 20 years. They changed names a few times but I always stay with them. Their customer service is also good. They always help me if I have a problem, most times they can handle it through the phone. I have been very happy with Citibank.


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If I give 0 stars I would. This bank is a joke. They want to double charge you, the post the payment and the next day it’s pending. The managers are just as stupid as the customer representatives, I’m looking to file not just a complaint, but an investigation of Citibank practices. I hate this bank... They will never get another penny from me.


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Unethical financial policies. Avoid any sort of fixed payment options, because if you want to pay out early you still have to pay a minimum period of interest. Utterly disgusting. Their interest rates are ridiculously high. If you get into financial trouble, you’re trapped in an endless interest paying loop with no reduction of principal and can’t get out. They WANT you to get into financial trouble. They make money out of you being in financial trouble and they worsen your status than when you get in. I’ve bled so much money through these disgusting thieves. Never again.


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I just opened new Citibank account. They send me the card in the mail and then they decided to closed the account 6 days later after they shipped me the card. I have three Citibank card that I hadn't even had a chance to use yet. Citibank is the worst company to bank with. They even give you a chance to get your account up and run before they closed it. I'm so annoyed with Citibank right now. They can't even help you with your account problem. The excuses they come up with is bunch bs. They need to be investigated and sued for how they closing people accounts for no reason at all.


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Terrible call center. 1. Noisy background noise. 2. Cannot transfer to a USA rep. 3. Cannot fix problem without being placed on hold. 4. Cannot understand call center person. 5. Cannot get statements mailed to house.


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I have been a Citibank customer for 28 years. Don't always use their card because there are better cash back offers but I kept it open just in case of a unforeseen bill or medical emergency. Got letter today account is cancelled but I just used it a month prior at a restaurant. Called them and said there was nothing they can do but I can re-apply. Yah ruin my credit twice. Once for a account close and once for hard inquiry. ** them. They should read their own motto.


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This is what happened with me... Citibank mobile app and their online banking are horrendous. They never show you the correct amount and then all of a sudden you see is overdraft. This happened with me more than 3 different occasions. It showed me in my app I have certain amount which is completely wrong and let me use the debit card for past 2 business days and all of a sudden when you deposit money you see overdraft??? How is this right? Why my debit didn’t decline all these times? Why the amount in my bank mobile app constantly gets updated when I use but not actually telling me the true amount and see Overdraft all of a sudden?


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Customer service is completely lacking. They didn’t inform me that a credit card account was going to be closed due to inactivity, and wouldn’t reopen it when I requested. It was in good standing, but had a great interest rate, so they didn’t want me to have it.


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I told them to take money out of a certain account I had linked to them through their Best Buy Visa card. They proceeded to go and take money out of both my accounts for the same amount when I was informed by the consultant they would only take out one. Caused overdraft fees and their manager and associates basically told me to get lost by trying to fax a claim to their fax machine, which they said the answer will most certainly be no. Can't wait to end card after my payments are finished soon.


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Hi. My self Jaspreet **. I have account with you from last 4.5 years with. Very nicely used but from last 2 weeks I have worse bad experience with Citibank. Here is problems below... if you can fix in 1 day is good otherwise I never use Citibank. I deposit 2 checks which I forget to write name on front but I write my name and account number on back side. We are human. Sometimes we did mistake. I forgot to write name. But due to this mistake you blocked my account and I didn't used for anything and no one call me or text regarding this and I have money in my account but I can't pay to anyone and everyone call me.


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Opened an online bank account with Citibank, N.A. Received a debit card, checks, made a deposit of at least 10,000.00 (multiple deposits). When I called Citibank, N.A., the automated system indicated that they could not find a checking account associated with my debit card. I called the 800 number today, was asked why I had not been using the debit card which I had less than 14 days, then was advised that the Security Department placed a "hold", "freeze" or "block" on my checking account. Why in the ** would you open the account, send me a debit card, checks, then "hold", "freeze" or "block" the customer's account without informing the customer? So, in essence, I have a debit card, checks, over 10,000.00 in deposits that I cannot access due to someone in the "security department". If I didn't pass the qualification process, then why send me a "debit card", "check" and establish a checking account?


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This bank blocked and flagged my account for one returned check that wasn’t even over $100!!! There are no branches here in Texas anymore so I have no way to access my paycheck which went direct deposit to pay my bills. Was told I will have to wait 30-60 days for a check! Please avoid this bank. I also found out they have had major lawsuits over the past few years, wish I would have done my research before I chose this bs bank.


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I had used Citi as a credit card company for 10 years before deciding to open a bank account and I had never had an issue. I thought that opening a savings account would be a good way to save money by taking advantage of their high yield savings. Fast forward to 4 months after opening the account and the nightmare began. I called about transferring some funds and was told that I needed to submit a signature card. I then called another department about submitting a signature card and was told that I need to visit a bank branch. I was then told that my account had been locked since it was opened. I was never told that the account was locked, there was no record of me being informed and yet the bank was happy to let me continue to deposit money into the account.


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After 3 time document verification using Aadhaar card, PAN card, Salary account details, etc. Got Spelling mistake in my card. Emailed to got no response. This is the bank where customer suffers.


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My husband with dementia was scammed into purchasing $2500 worth of Walmart gift cards using our Citi credit cards by a caller that was supposedly Apple ID Security. I immediately contacted Citi customer service to stop the charges and filed a police report. Citi could not or would not help me. I escalated to their executive offices and their representative refused to credit our account. They didn't flag the purchases for fraud at time of purchase. Citi doesn't care about customer goodwill or elder abuse.


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We are from Coimbatore, South India and have been using Citibank credit card since the past 14 years. We used to get our statements and other correspondences regularly to our home address. Recently we understood that our cards are not regularized for want of KYC documents. Though we submitted the same twice over courier and also a copy over mail, they never acknowledged receipt. Overall we have made almost 20 calls over a period of 3 months and the customer care were just making fool of us by giving us false promises. Surprisingly the address also did not match was one of their points when we receive all correspondences regularly. It ended up humiliating as one fine day after three months we got a letter that the card is not valid as the KYC documents were not received.


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Called about a broken ATM. Over 6 days they could not even find the ATM 6000 N Broadway useless Chicago IL. Had to use another ATM that charges 3.00. Sad part they could not help me report the 6 day ATM not working. At 6000 N Broadway in Chicago IL. Citibank you're useless.


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I called Citibank to dispute a charge on my account, the representative rudely hung up the phone while I was disputing the charge. When I called back the representative tried to rush through the process without a solution. I told her that I will discontinue my business with Citibank because I do have another Financial center that I bank with and she just said okay, so I will be cancelling my account with Citibank. Customer representatives needs intense training how to address customers.


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My husband opened up an online checking and savings account. He figured at some point in the process it would let him add his wife to the account. That never happened. It has literally taken months to add my name to the account, numerous phone calls, mounds of paperwork (many times duplicating what was already filled out) getting it notarized and it still has not been taken care of the way we want it done. It is terribly frustrating and I am so done with Citibank.


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The agents doesn't know what they are doing and wouldn't care if you got scammed for $1500. They are Asians and shame on them for not knowing how to help a customer. They never gave my money back and closed my account and not letting me know. Never going back.


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I was already a Citibank account holder in Australia when I moved to US. I started a new checking account here in US which was so lengthy and lots of documentation process. Finally opened the checking account in March 2019 and I want to save up some money so I applied for a Accelerated savings account and so ridiculous I have been asked to submit the same documents that I submitted for opening checking account and the process is so so long. Submitted my application in May and till now I have not been able to open the account. 


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I opened the account and verified their minor deposits/withdrawal from my external account on 6/27. Following multiple calls and discussions with dreadful computer and with new account representatives and 2 different supervisors (I was then disconnected with no call back when I requested yet another supervisor) - I finally went online and closed my account through online chat. Although they kept telling me the fund transfer to open the account was pending - they could not seem to process it. They said to try the whole process over (another 5-10 business days!).


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My husband and I wanted to buy a house and take out a loan along with it. Now usually that takes a long time however Doreen sped the whole process up. She walked us through every step, was patient with all of our questions, and got everything done in a timely manner. When she found out we were having some problems on other ends of this whole process, she helped with the other departments to get everything done on time. Thanks to her and her dedication, we are now moved into the new house with everything in place on the financial side.


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Opened an Accelerated Savings account online to help save for an upcoming vacation trip, funneled over $1300 into it via electronic transfers from my credit union. Within a month I got a letter in the mail saying my account was being closed due to non-verification of something... this was news to me as I had not received any communication regarding any paperwork they may have needed. I call immediately and was told it was too late and the closure was already initiated. I was told a refund check would be sent to me for the balance that was in my account. 


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Hi, when I saw my statement your bank people some interest mention and debited money from my credit card without my knowledge. After I called to customer care, your people saying, "Wrongly detected, we will reverse that amount." Without my knowledge how your people detect my money. I am feeling bad about your bank.


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After a Citicard transaction using my AAdvantage card with American Airlines I started getting charges from Spain. Citi detected this and investigated. They found the charges fake and reversed most, but they didn't turn off the card so more charges came. Upon calling about these new charges I was transferred from Customer Service with Tabitha to Fraud with agent Cherry, to Investigations with Jack, and then back to Customer Service with Crystal. In the end after 1.5 hours rehashing everything with each department, nobody was able to do anything. Ended up paying the charges and forcing them to cancel the card which they said they would do when the fraud started. Beware of Citicards as they don't seem to operate very well anymore and the American Airlines hookup seems to have people working there that may be selling your info to crooks. 


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I live out in the country where US Postal Service is not very reliable plus I travel for my job. The very first paper statement did not arrive and I paid my bill complete from the second paper statement. Of course they late fee'd my account. The crux of my sob story is after receiving 2 additional late fees for not paying the original late fee, they refused to help since I signed up for electronic mailing when I realized the first statement no showed. How messed up is that? So I paid my account late fees and closed my credit account. Moral of the story, be very careful with whom you do your banking business with as there is a good reason Citibank has paid more in government fines than any other US bank...unethical culture. Good luck and I hope your experience was better than mine.


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Sears Mastercard was used to pay for a Sears service carpet cleaning. The contract time elapsed and the service was paid. There was a questionable 1 month time period that had to be settled with Sears Warranty only per Citibank. "OK", it was settled, confirmation given by Sears Warranty. Zero balance was stated. Next month a $50.00 Citibank service fee was charged. Following month with more charges and an excuse by the Citibank did not get the money from Sears so Citibank asked me to pay the same bill again to them. How silly. Sears is their customer not me in this matter. Citibank just decided to try to collect from me instead of Sears as if they are entitled to do so. I filed a big complaint with the Fed Reserve consumer division to resolve this matter with damages for wrongful and unethical services. Be very careful with Citibank, I was given very bad service, false information and a lot of aggravation. Ronald **


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Citibank are thieves and are currently in the process of stealing millions of dollars from unsuspecting customers. If you open an account with Citibank within a few months of having the account opened you will discover that your account is frozen. They call this a block. Your debit card will no longer work and you will not have any access to any of your money that is in the bank ever again! They gave me no valid reason and said that the account will be closed within 30 days and all funds will be mailed to me. I have made numerous phone calls to different departments. They stole the balance that was in my account and claimed that they cannot locate it. They also stole pending refunds that were refunded to the debit card associated with the account. 


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Citigroup Inc. is their company name. They RUN Macy's Credit Card Department for Macy's. They are foreigners. They repeat what you say and sounds like English and do not get it. They charged our Macy's card wrong by $1856 on May 18 and said today that they would fix it in 1-2 billing cycles. Sincerely, Noli **. Macy's Credit Customer Service. www.macys.com. Noli is not an American name. Noli does not work at Macy's.com. Her company is NOT Citicorp.com. She admits the charge of $1856 was billed incorrectly on May 18 and wants me to believe that she will fix it on September 12 five months after Macy's billed it wrongly to our account. 


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I recently acquired a personal loan to consolidate all debt to improve my credit rating after a divorce. All accounts except for two Citi retail credit cards were dealt with in a professional manner. I waited 3 weeks to contact the bank that issued payment for a Shell gas card and a Best Buy Citi cards, after communicating with both cards who claimed to have received no payment.


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When I open my Citibank account 11 years ago account holders had real time information on all transactions. Now there's a 10 to 18 hour lag for updated information. No one knows what information the system is holding for this time period not even the supervisors. It's always "We're waiting for the system to update" or my favored "I don't see any check transaction for that amount". I had an electronic check come in that overdrew the account. Didn't know about it until 15 hours later. I made a deposit still not knowing anything about this check. 


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I was approved for a secured acct on 6/10. $500 was taken from my acct within 24 hrs! I called on the 17th to see if I could get either my card # or my card expedited to me & was told no. On the 20th my card was sent. The automated sys said expected delivery 6/27. I was told give it a few more days, on the 29th I was told I should have it by the 2nd, on the 2nd I was told the 3rd, on the 3rd I was told the 5th. On the 5th I requested supervisor who said it had only been 14 days & I needed to give it time, OR, she could cancel it & start the waiting clock again for a replacement (with still no expedite option!) Or I could write to corporate!? 


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I made an ATM deposit today after cashing my check at a non Citi affiliated store. I place the money into the receiver only to get a printout saying that my money was unable to be returned. I deposited all my money thinking I would be able to get 20s for the 100s I put in. Instead there also on the printout it stated I would have to call for further assistance. I check my acct to see if the money was deposited but nothing at all. So I call the number to Citibank on the ticket and they proceed to tell me they have to file a claim.


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About a year ago, a few dollars were under in my regular checking account and money was taken from my checking plus account to cover it. $100 was taken to cover something like $5 - which is ridiculous. I did NOT receive ANY notification about this. No one ever explained to me what this checking plus account was when it was opened. Honestly, I'm not even sure why I opened it, I was sold something that I didn't even need since I always pay one time and my credit score is above 800.


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I did not think it was possible for a bank to ruin my credit and reputation in one day, but Citibank has accomplished this. I received a letter dated June 18, 2019 threatening to close my account unless a provided certain information. As soon as received the letter on June 20, 2018 I called Citibank and gave the information. The person I gave the information to was named Arame, employee number **. I was told that I gave all the information requested and everything was fine.


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As of today July 3, 2019 I will be closing my account and no longer be with Citibank. Their customer service sucks and representatives are so rude. In the last week I’ve been on the phone with them because they keep blocking my card for stupid reasons. When I first opened my account I told them to put overdraft protection. Did they listen? NO - my account had been over drawn a few times because of a simple mistake that should have been prevented by listening to their customer. 


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I am a Citi customer of 43 years with a historical credit score over 800. I recently received a generic letter closing my account because I hadn't used it in 24 months. 2 separate calls to customer service resulted in nothing being changed or reopened....because they said I needed to authorize a credit check to reopen an account. They do soft credit checks routinely, as do all banks, so I would not authorize it. They KNEW of my actual credit score beforehand anyway. In all my years of being a customer, have I ever been treated so unprofessionally and with a cavalier attitude. They should be ASHAMED of their policies and treatment....NEVER EVER again will I deal with them or any of their affiliates.


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I recently opened a account online. I deposited a check from a settlement from my attorney. It was a Citibank check and they knew I had just opened the account and was told the next business day it would be in my account. Needless to say it was deposited in my account after hours that morning arguing with them and being hung up on. Now I go to the branch and I'm told there is a block. I get them to give me some money but it's still not enough do yo. I had been behind on bills since my accident was only 4 months ago. Now I call on the first business day their back and for hours I'm hung up on and told different stories every time. Since I have no bills under my name my grandmother goes into a Citibank and takes the bills under her name is since I'm told by a supervisor to have her do that from verification on the phone. 


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They allowed charges to a card I had not even activated yet which I find quite concerning. Had a reoccurring charge that was turning into quite a pain to cancel (HelloFresh), lost card and got a new Citi card. Citi rejected charges for two weeks but then decided to give my new card number to merchant. It says right on the new card must activate before using?


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3 years ago I opened a account with Citibank, I had deposited 8,000 into my account, well I tried to make wire transfer to my boyfriend. So I got onto Citibank's customer help page, contacted the support team and was walked through on how to send a wire transfer. Well the support team had advised me that the transfer could take up to 24 to 48 hours, since a day had passed and I got a email saying transfer was done and processed successfully and the funds was in his account. Well he keep checks by his account and there was no funds wired to his account, so I call Citibank and and ask them where the funds was at that I had wired him and they assured me that they had been sent.


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If you are looking for a bank to keep your hard earned money, please RUN the opposite direction. Their fees are ridiculous, customer service is terrible especially if you have a concern because they are not interested in helping. They are just interested in taking your money. You can charge your card on Tuesday but the funds will not be deducted until the following week which causes overdraft (of course) and no refunds regardless of your issue. Just a very unfair, unprofessional and most importantly inhumane bank. Picking money out of the pockets of those who work HARD for their little piece of the pie.


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On 6-19-19 I woke up with a negative account balance. I then made sure to bring it back up to positive and then talked with a representative and I asked if I will be charged for anything or if anything will be returned and they said, "No, since it’s an ACH and you brought it to positive you will be ok." So on 6-20-19 I wake up with the mi yeah returned to me but with a $34 fee for returned. I called and spoke to a representative and a supervisor and both told me that whatever the other person told me doesn’t matter and that they can’t help me, I asked why if the mistake was in their end and they said sorry and they can’t help. Horrible service.


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I was able to trade stocks on my Citi mobile app (Android) before, but now I can't even view my brokerage account with it. I have called in their customer support center many times and received no solution at all.


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I opened a Citi Advantage credit card with an annual fee of $95 in September 2018. The printed material that came with the credit card clearly stated that "You get 2X for every $1 you spend on eligible American Airlines purchase." In May 2019, I spent $4,368 to purchase 3 AA tickets. I was only credited 4368 miles. When I called Citi, I was told that the 2X was only a special promotion and it has expired in December 2018. I looked through the entire package that Citi sent me with the credit card and I find no such information. DON'T EVER APPLY FOR A CITI CREDIT CARD!! I just cancelled mine. I could have gotten double miles if I had used my Visa Premier card.


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Customer Service's goal seems to be to keep you on the line as long as humanly possible. Everything they want is available on the website. Everything they promise on their website is not available in your state, and everything you need is not available via phone or online. Half an hour on the phone so that I had to drive to the bank due to the utter incompetence.


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A whole week just dealing with nonsense. I should've never tried to open an account here. Worst bank ever. Cant even give a real explanation to anything and they dont respond to emails so why waste your time.


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I have been a Citibank Customer for over 5 Years, and this has by far been my worst experience with an institution to date. I called the dispute department 3 weeks ago about two charges I did not recognize on my account. Instead of following their normal protocol, which would be to open an investigation, and close the compromised card, they froze my account without any warning, or notification. I have called the customer service line at least once every day trying to get a resolution, as this is my primary checking account, and I need to pay my rent. 


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I had an AA credit card 2 years ago and Citibank without my permission switched me from paper billing to electronic. When I didn’t get my bill called 2x asking if was due and when. Both times assured didn’t owe. Short of all this, I saw Citi email in my spam box saying was late. I ended up with $50 in interest fines and wouldn’t waive. They switch me to electronic & then said didn’t owe when called. I cancelled card. This was first time in 40 years I missed a credit card payment.


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After being a customer for 14 years, I closed my account with Citibank and withdrew my funds for the following reason. Went to local branch to get help with wired transfer, local branch manager was out on leave and no one was in charge. One of the banker recommended me to process wired online because thats the way they would had done it anyway. Sent wired on 3/4/2019, and on 3/13/2019 the funds were recalled. In between those days Citibank kept saying that they needed my passport number which I provided along with my type of account overseas. My bank overseas kept saying that they did not received any wired transfer notification at all. (I've done wired transfer before with Chase and never had an issue.) Once the funds were put back on my Citibank account, Citibank deducted 585 dollars for the attempt to convert the money to pesos.


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Reported me to a credit bureau for a late credit card payment of $35.00 (for an account where a total of a few hundred was owed) because a representative told me that both of my cards had been enrolled in autopay when actually only one had. They then took this opportunity to use my one late payment to cut my credit line in half and tank my credit score. My credit line reinstatement was not granted, despite the representative telling me that my single late payment on my entire credit history would not result in this line decrease and commenting that my revolving utilization was "great." Does Citi realize there are plenty of other creditors? I have NEVER had this problem with Chase, Discover, my local credit union, etc. Will be paying off this balance immediately and will never use Citi again. Maybe Citi should target people who actually have a high balance so they can at least capitalize on the interest of those they screw over. Amateur hour.


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If you have a Business DO NOT OPEN AN ACCOUNT AT CITIBANK. This is the worst commercial bank I have ever dealt with in my 48 years in business. Do yourself a favor. Stay away far away from this Bank for Commercial accounts.


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Customer service OFF Shore. On April 28th I received an Email from CITI Corp regarding a suspicious transaction of $1.00 (testing). I flagged it and another for UBER Eats $21.48 in California. The customer service agent cancelled my compromised card, but got into a security endless loop when I tried to have the card sent to me in Canada. (They had my travel advisory of my travel from AZ to Canada.)


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Tried to help someone out by giving a pay advance in the form of a deposit on a secure credit card (Saturday June 1st was when application was done), by June 3rd it was obvious that I had made a mistake and did not want my bank account being used so I called Citibank credit card customer service... The representative said he could not give account information to anyone but the account holder/applicant. As I stated multiple times I was not asking for info, I was asking for MY bank account to be removed from someone else's account! I was then told that Citibank would not allow a deposit payment to be made from an account that was not in the account holder/applicant's name. So rest assured I would not have to worry about the payment being drafted from my bank account, so not to worry. The very next day I asked the account holder/applicant to cancel the application or remove my account. 


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I Jessica **, have been a loyal customer with Citibank for years. In the past and future, I have never had this issue occur until now. The issue is that I have a negative account of the amount of 177.00 dollars on my balance that is not valid, due to two merchants of the name of Woodman's and Kwik Stop. I do purchase items at those stores, but on this behalf I have not made a purchase with that amount to make my account negative, if the transaction went through it would have available funds on the account. 


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Out of all 7 banks I've had in my life Citi is by far the worst. Unfortunately I am forced to bank with them on Citi manager since the DoD gave them a huge contract in which they fixed nothing that has been wrong. I’ve been deep in South America calling from a sat phone and waited over 40 minutes on hold because the GTC wasn’t working. As I wrote this review right now I’ve been on hold for 17 minutes just to talk to someone because once again the account is showing incorrect balances and charges. Citi really needs to get their crap together and stop taking huge contracts when they provide very little service to the people that need a reliable provider. Moral of this review is don’t bank with Citi, they offer crap benefits, crap customer service and hold your money as long as they can when the customer might really need it and any other bank would release the funds for you to use. Like I said I bank here because the AFI says I have to.


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I opened a checking account online on 5/21/2019 and on 5/24/2019 I went into a branch to deposit a check from my insurance company in the amount of $2,173.24. The check cleared on 5/25/2019 and the funds are available for me to withdraw. I logged into my account through the Citibank website and used their wire option to have $2,000.00 wired from my account into my step-mother's account. I received an secured message from Citibank informing me that I needed to call them to verify some information before the wire transfer could be processed. The message said I could call 24/7 to resolve the delay. I called the number I was provided and was told my account was being handled by their "Special Investigations Department" and that I would need to call back during regular business hours.


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** got the worst customer service on this planet. They seems to hire only ** people. Stole $95 from me. Before I closed my AA card, I was advise if I close this account my annual ship fee will be refunded back, that was over the phone. A month passed I noticed there was no refund, so I called. The first agent asked me to be professional, refused to transfer me to a supervisor. Finally she put me on a wait and she hang up the phone. Very familiar moves for a Citi agent, so I started a new call while I wait. The second agent transferred me over, but their supervisor couldnt do **. She claimed she called the first agent, and it was disconnected rather than hanged up. Tricked me into applying a card and froze it immediately after. 6 month and still in process of verifying me. 


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Citibank demands private information including information from my living trust. It threatens to lock my checking account, from which it receives automatic mortgage payments. This is the only bank, as I know of, that demands this when “Updating” living trust information. I believe the living trust is none of their business. The only information they need is names of trustees and successor trustees. Stay away from this bank.


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I went to the branch on 18th and Pennsylvania in DC to open an account for a promo they were offering. The person there took forever to open the account (I had to go back after a couple of hours to complete the process). And when I later reviewed the documents I found that she had put in the wrong apartment number in my account! I tried calling the number on the card she gave me but it took 5 calls before I could speak to her. And then she was with a customer so I said I'd send an email to her account and I never got a response to my email. I decided I would not go through with the account if this was the kind of service one got from Citibank so I called to close my account and was told I had to go to a branch to do that! 


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Best Buy was running a promotion with the bank that would have given me a 10% store credit if I would open a charge card with Best Buy. I didn’t want the card but the credit was enticing. The card was to be free and I could cancel any time. After 15 minutes of signing up, I was told I “qualified” for a Gold Card. The catch A SIXTY DOLLAR ANNUAL FEE.. Best Buy lost a $7000.00 sale and Citibank can kiss my butt. I bought the same units on Amazon for $1300.00 less.


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I opened a Citibank account for the Wealth Management. I did a mobile check deposit as a test run and the upload failed for "technical reasons." So I contacted the company that issued it to receive a direct deposit, instead of a paper check. Brick and mortars are almost obsolete and there isn't a Citibank location where I live or even close to it. So they cancelled the check to be able to issue me a direct deposit. Since the mobile deposit failed I didn't think anything of it.


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Every 6 months it somehow deletes my user account from its website and doesn't allow me to log in or create a new account or do anything unless talking to multiple representatives and making changes to my data (re-adding SSN or making them change my DOB or making them delete my complete account or creating new user id to login). I can't comprehend that banking website having such serious bugs. I really can't be sure about that data security. If they can't fix their websites and Android applications, there has to be some leak somewhere which anyone can abuse. The way they handle user data makes me question their ethics and their dedication to customers.


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After depositing my entire paycheck, was treated very rudely by customer service, requested a supervisor and was put on hold for ten minutes. When supervisor finally took the call, I was hung up on. Took me 11 days to have access to my funds, worst banking experience I have ever had. Highly do NOT recommend.


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Citibank STOLE $7,000.00 dollars on January 23, 2019. It is May 29, 2019 and Citibank has had my money since January 23, 2019. They refused to return my money!!! They will not return phone calls or emails!! I do not understand how this bank can keep your money, when it absolutely positively does not belong to them. This has gone on for far too long. I will get my money, no matter what I have to do. Maggie **. # **.


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Citibank allows unauthorized transactions from sellers on my account. I paid for a stop payment and Citibank still paid it. There is no security over my account. Citibank protects its own inter9. After $80,000 later, never once was I offered a CD. Or investment. If I were ** it'd be different I'm sure. Closing all. Of my accounts including a business account. They are the worst. The sloppiest customer service of all the banks. Citibank is horrible.


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I applied for a Citi card for work travel and received immediate approval. But after 9 days and no card, I tried calling so I could book a flight. After an hour on the phone I got no resolution, just the same answer "wait for the card to arrive". I couldn't get a temporary card number or a virtual card number which were both listed as member benefits in the application. So far not so good with Citi.


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I have had a Citi credit card for years with no issue but I have had issues with my new Citi savings account since day 1. First, I was immediately locked out of my online account after transferring money into the new account. The only way to log back into the account was by providing the new debit card number associated with the brand new account (which I obviously did not have yet as the debit card would be mailed "within 7 days of opening the new account"). I simply wanted confirmation that my money transfer had gone through and contacted customer service multiple times only to be told they could not access my account until I verified it with my new debit card. This makes absolutely no sense. To make matters worse, an additional step was needed to verify the account that I was not informed of except by a call from Johnson City, TN number that called me 5 times in one week but never left a message.


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2 months ago I called to change the address of my account and was not able to change the address because my husband had passed away and he was listed as the primary on the account. It has been almost 5 yrs since he passed away. They told me my account was sent to the probate dept. I did not make the payment because I was told my account was in probate. I then received calls from the collection Dept. Every phone I told them my husband had passed away. They have been told multiple times. I received a letter from the probate dept and when I called they said, "Oops!" They had listed me as dead. So instead of correcting my account to my husband is dead, they bounced my account back to collections. I then reviewed multiple calls from collections, told everyone the dates he died.


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I have had issues with Zelle through Citibank. This last issue was quite disturbing. I send money through Zelle every month to my brother using his email address. I always send money through the same computer at work so the system even recognizes when I start typing his email address and pre populates the email making it easier to select and not make a mistake. This last May 2nd I sent the same money to the same email address but I received an automatic text and email stating that Zelle is processing the payment to a foreign name that I don’t recognize and a phone number with a 646 area code. I called Citibank to let them know of the mistake and they asked me to call the person because the payment is automatically transferred and they can’t stop it. 


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Citibank states they back their cardholders 100%, yet I have attempted to dispute one charge and have been denied 3 times. I can't even contact the merchant by phone or email anymore because they have disappeared! Yet Citibank claims I have not given enough evidence! The other card company sided with me know the first attempt, because this merchant issued me two credit cards and then never followed through with their service. So in my attempts to resolve this issue, I am bounced around to department after department. I asked for a corporate number and they say they don't have one! Yet I Google it and find it! If you have another option on a credit card, don't go with Citibank! They are only worried about their money and not their customers like other companies!


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2019: Needed major car repairs February. I informed Citibank I would not be able to make payment April of $28.00. I explained I would be able to make a $50.00 payment come March 3rd. I was told by "customer care" rep "Not a problem, I see you have been a long time customer and have always made your payments. Call us back March 3rd and we'll wave the late fee." March 3rd I called and Citibank indeed waived the late fee however, are now requiring a percentage of the entire balance which is $75.00 minimum payment. The late fee is not removed from the payment, but the balance. Not helpful.


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NON EXISTENT CUSTOMER SERVICE & FINANCIAL ELDER ABUSE: For the past several months I have been trying to work with many of Citi's employees but it's a dead end. I have filed a complaint in early April and still awaiting a response a month later. All telephone experience on a daily basis has been frustrating, torture and I call it "financial elder abuse". My questions relate to their request letter which is totally unclear with language that an average person with a college degree could not understand. To date my questions SEEKING clarification have remained unanswered. 


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Most useless customer service, keeps you waiting for a long time and when finally you talk to someone they don't know the answers to questions. Tried to place a complaint after that and was told I'd have to mail a letter. Will not bank with them again.


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I opened a Prioirty checking and savings account with the prescribed $50,500.00 and was told in the fine print that the money must sit for a certain amount of time and then after another long wait I would get my $600. It was also mentioned I needed to fill out a tax form. I let the money sit the prescribed about of time (5 months verified by Citi. I sent in a tax form they did not receive so sent in another one they said they did receive and which was in order last month.


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I was two days late on my bill, and instead of charging interest for the two days, they charge interest for the month of “grace period” they give as well as the two days. I contacted customer support about it, and they said they couldn’t do anything due anything about it because that was their policy. I am upset they charge interest for their “grace period!” It really isn’t a grace period if they charge interest for the time instead of just the two days I was late. The manager originally said the interest was a daily interest, not a monthly interest, and then when I brought up the fact they were charging me for a month of interest when I was two days late he changed it and said it was a monthly interest. Surprise surprise, they lie to their customers and charge them interest for times they give as a “grace period.” I am done! I will go back to using Discover who doesn’t lie to me!


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CITIBANK STOLE $7,000.00 Dollars from Me!! I sent a wire transfer from TD Bank in Pennsylvania to Citibank in Florida on Adventura blvd. I sent it on January 23, 2019!!! It is now May 11, 2019 and Citibank refuses to give me my money back!!! The person I was sending the money to refused it and told the bank to send it back!! They did not. I want my money back now!! ** I have called 27 times and emailed the same. No response at anytime. One person at Citibank said he would find my money?? I am still waiting!!


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Very unprofessional and lame customer service personnel. They don't have the understanding and care about customer service, but also making many mistakes. It is not just one person. You keep calling, probably hitting more than enough to make you tired. I called them. The customer service person opened someone's else account after repeating credit card multiple times. Even you keep telling that you are looking at someone else account, the person doesn't care, end of the call. Representative hanged on me. Called 2nd time. That person was a little bit knowledgeable but still didn't know who to complete charge dispute and they did not have a way to connect to a manager. The only reason I am staying with the card, as they provide 2%. If I get similar credit with someone else, I will cancel my service with Citi immediately.


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Every time a website fails authorization to the credit card company for one reason or another, that amount is still pre-authorized and held against the credit limit. I had an international website fail to process due to what Citibank considered possible fraud. I applaud Citibank's efforts for watching for possible fraud, however the issue has to do with the card failing several times while I tried to process the charge multiple times thinking maybe I typed the numbers wrong or something else. It took quite time before I got a text message on my phone and I was able to confirm the transaction was not fraud. The next attempt to charge my card was successful.


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I explained to a Citibank rep I was affected horribly by the government strike from NOV 2018 until now. I explained my hours never went back to being the same and that I was playing catch up with a lot of my bills. The rep reassured me that due to the fact so many were affected and I had been a customer for more than 10 years they would waive any fees on the account. The first time I was charged a insufficient funds 3 times back to back. It was waived. Then a month later I was charged a "returned check fee" and I explained the charge was done early but I made a deposit on the next business day. They refused to waive the fee even after explaining my circumstances and being reassured by a rep I would be taken of. I will close the account.


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Updated on 05/10/2019: Previously typed up a lengthy Gettysburg Addressesque review of Citibank and only recently received more direct information "from Citibank" concerning online banking and ATM/Debit. There is a mandatory 7 to 10 business day waiting period "before you're able to use Citibank banking services." With the exception of making deposits ONLY. That means any money you deposit, you will NOT have access to those fund until Citibank unblocks your ATM/Debit or account. You also will not be able to complete any online transfers. You will in a sense be "in financial limbo."


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A have a new credit card serviced through Citi and I can say that they have the absolute worst customer service I’ve ever encountered. I originated the card back at the beginning of March and never received anything in the mail. When I had first gotten the card I had assumed that there would be plenty of time for me to receive it but I did move at the beginning of May and still have not gotten anything in the Mail. 


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Citi Bank is the absolute WORST bank to do business with. Applied for a card in January. JUST received the card in May. Online banking does not work. Have never received statement. Cust. Serv. incompetent.


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On Mar 22, 2019 I opened up a Citi savings and checking accounts to take advantage of their $500 promotion. I ensured before opening the counts that I was going to meet all the requirements and even read the fine print carefully. On the same day, after opening the account, I transferred the required amount of funds from another bank account. After that I was told that I would have to complete some paperwork and send them some other documents. I completed that right away, faxed and mailed the documents just to make sure they receive them. After sending over everything, when I didn’t hear for weeks, I started calling them to find out the status of my accounts. I was told that the accounts were blocked as they were reviewing my application and verifying everything. 


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Alameda branch is the closest, so I solve all my banking needs there. Every time the service is impeccable. On Apr. 27 it was again time for banking and had to talk to the manager, Mr. Ryan **. He was fast, courteous, efficient, nice. I was truly impressed. Good job!


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Horrible customer service. I have a deferred int with payments and balance transfer, all up to date. I sent a payment which should have gone to the deferred int account due 7/19, not the balance transfer due 2/20. According to THEIR terms, they apply payments to the deferred account first. However, they made a mistake and applied to the bal transfer due 2/20. The supervisor tells me they apply the monthly balance due to the bal transfer, which should have been $39, not the full amount they applied which should have gone to the 7/19 balance. Talk about people who cannot admit they made a mistake and reverse the charge and put towards the correct account. Not to mention forget abiding by their OWN terms. Should have been a simple resolution. HORRIBLE! Get a Discover or Capital One card - both have OUTSTANDING CUSTOMER SERVICE!!! Never an issue!!


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We have been calling almost for an hour to the representative 888 # customer service, nobody answer the phone, we try the chat, nobody comes. If coming I ask, there is a spinning circle, nobody answer. Be ashamed of you CitiBank. How awful service.


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I purchased Travelex foreign money for an upcoming trip. I used my Citibank credit card to pay for the purchase. Later I discovered that Citibank billed my credit card a cash advance fee of over $20. I questioned this and was told because I ordered money they charged the fee with interest! I did not order money with them, but with Travelex online. The only way I could avoid the interest mounting was to give my checking account routing and account number to get an electronic transfer. This does not seem legitimate.


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Someone tried to hack my account and I changed the pin out of fear and I told the Citibank employees the whole story and showed my ID and they did not even help me. There was a lady who was telling a very helpful gentleman not to help me at all and I have bills to pay. My job's direct deposit is linked to my Citibank and they still don’t want to help me reset my pin! Smh. How y’all keeping me hostage from my own money!!! (939 main St, Bridgeport CT 06604).


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Citibank KYC department has a new process where they ask very intrusive questions about your life and finances. We answered all their questions during the past month and yet they froze our account for no reason. During my conversation with multiple supervisors they acknowledge that they had already received the info and the account should not have been frozen but the entire review is in the hands of one analyst assigned to the account and if that analyst happens to be on vacation or unresponsive for two days, you are out of luck and cannot get any funds out of your account and no one can unfreeze your account even though they all agree it should not have been frozen in the first place. A bank should not have such a system when the it cannot be overridden is something ridiculous such as this happens.


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I was lured by the high interest rate offer savings account, and I applied online. There was no confirmation email whatsoever after application. I then called customer service in the evening and I was told to call back in the morning to another number because 'new account" customer service was closed that day. I called new account in the morning and they said they need my ID, I needed to fax it over so I did. After that, I kept on receiving emails asking me to make a deposit, but I do not have any access online. I called customer service again, they told me it would take 7-10 business days to process my document, so they asked me to check back on 4/19 or 4/22. 


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BEWARE, everyone, I am going to file a small claim lawsuit on getting my credit card deposit back. Been trying to get my refund for a month now and every time they pretend there is an identity issue and then promise to send me a letter that contains a password, Of course, they are laying and are not sending such letter. Dont do business with this company. All of their customer service are from Asia. You will get the worse customer service.


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I have called 4 months in a row about payments being stolen from my bank account. I was assured yet again it was taken care of. I will never do business with this company again. It's unacceptable and the incompetent people who have assured me it's all good need better training on how to actually resolve this problem.


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I have been with Citibank for years and I had a 5 year CD with them. I planned to close the CD as it matured and was a few days late due to being the main caregiver for my family that I didn't have a chance to cancel it on time. It automatically renewed for another 5 years. We were in need of that money so it needed to be canceled. They were not concerned about my situation and that they said I would need to pay a $75 penalty fee to cancel. I basically lost money by putting it in a 5 year CD...


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Citibank has given me a massive runaround for FIVE years now, they are purposely preventing me from getting a credit card with them, even though I have a 850 credit score. They have a very unethical team of con men working in their "executive office" who intentionally put a block under my name and social to mess with me. These people belong in federal prision! Citibank is a scam bank.


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I felt the need to write a review to warn other people about Citibank and hopefully let Citibank know about the very poor standards that they are currently providing through the ONLINE account opening service. This is by far the worst bank experience I had in my life. It's the first time that I'm dealing with such a terrible organisation and rude or unhelpful customer service. I opened a bank account online around one month ago. I decided to do this because opening online is the only way to get access to the bonus they provide for new customers. It took them more than 2 weeks just to provide me a debit card. They sent the debit card with no confirmation email nor any mail communication of any sort and I was in a limbo with no account number nor way to activate the mobile banking. I had to wait another week (3 weeks in total) and multiple phone calls just to get notified of basic information to be able to bank. 


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Underwriters are out of sense. My score was over 750. Nothing bad on credit file. 60k in bank account. 4k monthly income. I apply for a 80k home loan, they denied and said insufficient income, give them all info even my boss give them all info they needed, horrible, they don't believe me. So I'm going to stop business with them.


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Start from this April I and my wife applied for pre-approval for my mortgage at Citi bank. However, the lender in Citi bank sent our SSN info and our living address to other parties on April 10th through email attachment. I contacted the manager at Citi and they just want to give us a one year credit monitoring system which doesn't help at all since we already enrolled in credit karma.


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Where do I start with Citibank? First of all, their customer service is the worst customer service I have ever dealt with by a long shot. Usually, I am a patient person who does not even bother to go through the trouble of complaining but I felt that their behavior was ridiculously unprofessional. There were long wait times on the phone and my issue did not get resolved. I opened a savings account, I got a verification email, I validated the account and validated my checking account to make transfers to my Citi account, I received 2 deposits to verify the account and everything was good. I made a transfer and was ok, then I made a second transfer for a considerable amount. They decided to close my account and the money is in limbo and nobody can explain what the problem is. Very disappointed. Do not recommend doing business with Citi at all.


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Where do I start with Citibank? First of all, their customer service is the worst customer service I have ever dealt with by a long shot. Usually, I am a patient person who does not even bother to go through the trouble of complaining but I felt that their behavior was ridiculously unprofessional. There were long wait times on the phone and my issue did not get resolved time after time, despite them pushing me to threaten to close my account multiple times and to take my business elsewhere. Their customer service representatives are condescending and patronizing. I wasted more than 20 hours over the course of almost a year by having to make around 10 phone calls regarding my issue and self-auditing my account to make sure I was not being charged unfairly.


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Signed up for the $500 bonus with Citibank. I opened a checking account, deposited over $15,000, and even had direct deposits. And now because my account went under $15000 by $9 dollars Citibank will not honor it. Although the account was only under $15000 for less than 24 hours because a direct deposit was made for $1,500 dollars.


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Sent in my Citibank payment on time--with two weeks to spare. Citibank computer itself registered the envelope being received at the US Post with 14-day lead time. One service rep says that envelopes are immediately opened and processed at Citibank, but this is not true. Another service rep suggests that US Post is left in the mailroom at Citibank "many days" sometimes. I was charged for a late payment despite their own records of my sending it on time. I fear that this may be a way for them to generate late fees illegally.


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I’ve been a loyal customer of Citibank for 20 years! I’m asking for a personal loan for an amount but because I CHOOSE not to have credit cards because I pay ALL my bills in cash on time. I can only receive a 2000 dollars in loan - I don’t want that I have 2K but the fact that they can see all my expenses and see that I pay my bills on time. No loyalty whatsoever. So I make an appointment with the brand manager for 10 am meeting around 10.15 I’m asking where she is, they tell me she’s taking care of a situation- like why do I have to ask? After 50 minutes of waiting she’s still not here! So unprofessional!


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I have a excellent credit score, excellent utilization rate, good salary when I applied for the double cash back card. It got rejected and the reason listed was 'not enough credit history'. I called the reconsideration line but they say they cannot overwrite the machine's decision and have no good reason for why the application was rejected. Don't know why they even bother with a reconsideration line considering that they are pretty much useless. Now all I have is hard inquiry for the work I put into maintaining a good credit profile. Chase at least considers it. Citibank is just plain useless.


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I went into the branch and asked the teller to cash two checks for me, the teller did not explain to me that funds from the check would not be available to me and that it had to be deposited, he in turn took the money from my checking account and deposited the checks. I went to get groceries later that night and had my card declined for insufficient funds. When I called the customer service representative she was very rude, basically telling me that I should have know that this was what the teller was doing. Now I have to leave my groceries because I did not bring any cash with me. Terrible service by the teller, because he should have provided me the information that the checks will be deposited and the funds from that check won’t be available until tomorrow and not just take my money from my checking account like that.


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I wanted to make a partial payment on my credit card using an online app. They took out $4,000 more than I requested. I called the bank and asked to cancel the transaction as the amount is wrong, but was told that they're unable to cancel it until it processes. I was on the phone for half an hour explaining to five different people the issue, but at the end I was told that I have to call the credit card and then again call the bank tomorrow so they can process a refund. They made an error with my money and I have to waste hours/days of my time correcting it? Their Customer service is below zero. Mind you I've been their customer since 1993. Time for change!!!


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Two weeks ago, I opened a Citibank savings account. In addition, I have two credit card accounts with Citi. I have always been able to access my credit card accounts online to check for usage and balances. I was able to link the savings and credit card accounts easily online until Monday, 3/25/19. That day, I received an ATM card, and was instructed to activate it online.


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Citi advised we upgrade from gold to platinum. In return for $100/yr additional fee, we receive 40k mileage points. After paying our fee, they denied the 40k points, stating our gold card was less than 24 months old. We contacted a Supervisor to confirm no one warned of this technicality. She said "they're supposed to inform you... oh well, sorry".


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What a disaster. Citibank sent my wife and I an offer by email which was connected to our Citibank credit cards. To receive the 10,000 miles on your American Airlines reward program you had to open an Accelerate Savings account which could only be done from the link on the email. Tried numerous times but because whoever in the IT department set this up it did not work. Called Citibank and got the the standard answer that IT was working on it. Also a requirement of the offer was to deposit $500 and use the Citibank app twice within 30 days of opening the account. What a joke. I do not need to maintain a relationship with such a screwed up organization. The next thing they will say my information has been hacked and possibly comprised.


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Citi canceled my card without notification when I changed banks and forgot to change this information on my auto pay. The initial representative was very helpful and took my information and paid my bill immediately. Then a supervisor got on the phone and told my card had been canceled. He was extremely rude and told me he just didn't care. I would never deal with this company or companies related to them. This was the first experience I had ever had with people who just don't care about you. It was easy to obtain another card with company with great customer service and better card features than Citibank offered (DISCOVER).


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Citibank is a prime example of how you cannot trust banks. Citibank is the one bank that you should never trust with your money! I opened my account online. They have stolen my funds. They froze my bank account and now are saying that they cannot locate my funds. They left me without food on a weekend. I called Monday only to find out that they have frozen my account and they claimed that they would mail me a check for the balance within 30 days. It has now been 60 days and they have stolen from me. I just received a letter in the mail stating that they cannot locate my transactions. They are criminals! It started when someone used my debit card fraudulently to the tune of over $1500. Citibank refused to dispute with Visa. They took it a step further to also steal my funds as well. I'm beginning to think that it was Citibank that was behind all of it. 


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I have an active checking account with Citibank since 2001. I contacted them on 03/11/19 to inform them about an unauthorized transaction. Apparently, BJ's membership services had completed a renewal membership for $60. I called BJ's customer services to inquire since my membership was renewed in person at one of their stores (my husband paid in cash). 


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I selected Citibank for my mortgage as I have a long standing relationship, several open accounts and the Services and Customer Service was always outstanding. The Mortgage Loan Officer was outstanding and very helpful from the beginning of the process even while I was looking for the right home. She was very patient and responded quickly to my question whether by phone or text and explained the different options so that I could make the right decision. Though I was disappointed in the timeframe between the documentation submissions, pre-approval and final approval which was very lengthy. Applying for a mortgage during the major holidays season further delayed the approval. They also do not provide home renovation loans which would have been useful as I now have to find another way to get this done. Overall I was satisfied.


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On 2/12/2019, my card was charged for $99.00 four consecutive times, for a total of $396. I reported the incident to Citibank. They temporarily refunded the money and started an "investigation." Today I received the results of the investigation. They stated: "Based on the information you provided and the results of our research we are unable to honor your request for reimbursement. Our decision was based on the following: You informed us that your Citibank Banking Card has not been out of your possession. Both your Citibank Banking Card and Personal Identification Number were required to perform these withdrawals. The activity appears to be consistent with your normal banking activities. Therefore, we will deduct the above mentioned transactions from your account five business days from the date of this letter, which is 03/26/2019. This deduction will appear as a withdrawal on your next account statement."


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Waste of time. Constant we lock your account "for your safety" excuses. Truth is even BofA does not have the control freak, problematic, useless security. Since you're never allowed to see your own password eventually you will enter it incorrectly and after 2 failed log ins they will lick you out and demand you create a new password. They cause the problem then make the problem worse. Customers should be allowed to create their own passwords. Plus gave the option to see their password when entering it.


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I sent a cashier's check via FEDEX to pay off the balance on my Macy's American Express card in January 2019. It is now 22 March and Macy's (Citibank) still has not credited my account. I have made 16 phone calls to the customer service department and I keep getting one more week... Well to date, my $804 has not been applied to my account. They refuse to help me tell me to call back next week that the "back office is reviewing the situation". SERIOUSLY!!! OMG. WHAT A NIGHTMARE! This check was signed for and received by Citibank on 5 February. So I KNOW they received my money. Unfortunately US Bank, who issued the cashiers check and FedEx'd it is not helping me either. Banking in America is criminal. Not only am I out the $800 but I am out the $800 on the new US Bank account as well. I hate both banks.


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I opened a checking account online and was sent my card. I did a mobile deposit to the account and was told that the funds cleared but the account was closed. No reason given for the account being closed. So I was told my $600.00 would be mailed to me once the account was fully closed on 02/20/2019. I have talk to the fraud department, customer services and a supervisor. No results other than I should have been sent my funds as of today. I have submitted a complaint with BBB. I will not stop until this bank give me my funds.


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Opened my account with Citi online on Feb. 21st. Put money into my account Feb. 26th... It is now Mar. 20th and they still have a block on my account. I cant pay my bills, I cant get my money... Every excuse in the book why they havent reviewed my paperwork... even talked to the supervisors. My power bill, car payments, all my money is in this account and cant use it and they dont care. Still under review. If you wanna deal with a bank that dont give a crap this is the one. Thank you.


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I have had nothing but good results with my Mobile Citibank App up until the last few months. I can no longer access my account from my app. I have called and spoken to one person, but he was unable to help me. I telephoned again and was able to access my account 1 time and after that have been unable to access. I have tried everything they suggested but still can’t access my account from my mobile app. This is so disappointing that I am unable to use the app. It was so convenient and easy to pay on my account. I am able to access on my desktop computer, but is inconvenient because if I’m away from home and need to check my account I can’t. I wish this could be fixed☹️


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I have always keep this account in good standing and pay it off every month. I have been with them for over 10 years. I made my first late payment in 10 years and asked them to waive it. Because they didn't make enough money off me in the last year they declined... I canceled my card right away and the only amount due was the late payment fee and interest... Interest on a late payment fee... I'll never do business with them again!!! Rick


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My mom died quite unexpectedly around a month ago. I proceeded to cancel her cards and services, with her death certificate and notarized trustee documents. She had several cards and accounts with CitiBank. I closed the accounts in person, and the cards by phone. For this card, I had to be transferred to a different department. It seemed to go well.


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On March 13, 2019 I woke up with about 74 dollars in my account, I do checked my account every day, I had no negative balance whatsoever however I was told by Citibank agent that at 5am in the morning my account was negative 23 on March 13 which I found to be weird since at 9am I had a balance of 74 dollars on that day which to me or anyone doing the calculation. If was negative 23 dollars I shouldn't have a 74 dollars in my account. By 9:55am on that day my first transaction was about 5 dollars, then another 9 dollars at the LIRR, then about dollars 5.50 cents at the mta machine, later on that day I made a purchase of 32.99 at T-mobile, another $3.60 at Starbucks. My account was left with 23.77 as per the bank record. Still nothing to say that my account on negative.


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I made a balance transfer through Citi that went to the wrong account. The customer service reps that I contacted kept hanging up on me without warning. The ones that stayed on the line basically said there was nothing that they could do for me. The account that was credited was a completely unrelated account and the account number for that account was way off, so I doubt the mistake was made on my end. Even if it was the run around that I was getting was appalling. Eventually I had to have a Capital One representative intervene. The Citibank customer service rep actually hung up on the Capital One rep during a three way call that they initiated. The issue was resolved thanks to Capital One. No thanks to Citibank.


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It has been a total nightmare dealing with this group of incompetent bankers. They have limits on transfers but they are willing to do it if you can get a banker. Well, they issued a check to themselves to transfer my money from American Express National Savings Account to Citibank Accelerated Savings Account. What a joke? 


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I would NEVER do any business with CITI. Unfortunately, my government travel card is issued by them. For some reason unknown to me, my account was closed and I am ineligible to reactivate the account. So I was told to wait and call after November to fix the problem. I called today in March and was told I have to wait until June and maybe there might be a solution after being placed on hold and transferred around for an hour. Listening to a generic machine apology for an hour. Unacceptable and If I had any say our military will find another company.


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Citibank is trickster when in come to charging $34 Overdraft fees and warrants class action suit. Citibank deliberately delays text alert to ensure customer have already incurred overdraft fees. Few months ago, I was advised by the customer support to subscribe to their overdraft alert service, that will send text alert as soon as my checking account is overdrawn, that will give me an opportunity to transfer funds from another linked Citibank account or external account using Zelle, and bring my account positive instantly. 


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I haven't had my Citi Rewards+ Card for that long yet, but so far the experience is atrocious. I got my sign up bonus and wanted to redeem them, so the first time I tried, the website didn't work. It something something along the line of "system temporarily unavailable," so I innocently assumed that they were just doing some routine maintenance. 


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0 Star - They suspended my linked external account and don't provide an option to lift the suspension by myself. I called 4 times over a week and the issue is still not solved. I wasted 3 hours waiting on the phone and talking to different customer services. Each of them asked me the same questions and I am sick of explaining to them again and again. On the 4th time I called, I asked the customer service to look up my case. She said that I just called today and it will take 2 business days to process. Wrong! I reported the issue 5 business days already. It should done by now. If you guys can't fix the issue, then give me an option to do it by myself.


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Though Citibank has a decent cash back option on its rewards cards, turns out you can accumulate points but you can't use them. I just tried over a period of three days to redeem points for purchases (a credit statement) and the online function wouldn't work. When I called for assistance, I was told that this function hasn't been working for ONE MONTH, and they have no fix for it yet. I was also told that no one could help me redeem my points for cash (credit on statement) because they couldn't figure out how to fix this problem. 


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The worst. I have recorded calls saying the merchant will give a credit of $69.99 to my account but that day Citibank has locked them out of the account! Citibank had sent me a letter after they recharged my account saying I have to get a credit from the merchant. I talked to two people in Citibank with recorded calls. One a manager supervisor who said the merchant is not locked out of the account. So who is lying here? The merchant is initially willing to give me a credit but says they can't because Citibank locked my account. 


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I received a letter by Citibank stating I needed to pay a remaining balance and provided a phone number 800-777-1681 to contact an agent to resolve this issue. I was on hold for 30mins and never got anyone on the call. I called their general customer service number (800) 374-9700 with a different phone and they were unable to locate me to pay for the balance. Overall I wasted close to an hour talking to no one that could help. I tried to send Citibank a message to make them aware of their current system but was unable to send any messages. Instead the only options are to chat with someone, phone in, or send them a letter. I would never personally own a Citibank card after this experience.


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I’m so glad I personally dropped Citibank several years ago! Recently my father passed. I closed his Citibank card like other cards he had. Unlike other cards, Citibank was difficult to work with and through the remaining balance to collections before ever contacting me. He had accumulated dividend dollars (cash back) that would have covered lost of the balance but at this point refuse to release it. They just keep wanting to refer me to 3rd party collections, which have no control over the cash back. I would expect better. Never will get my business again and I hope this helps others make a decision on who they do business with.


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My bad day is I just opened checking account with Citibank. I have 15000 thousand deposits but still not appears. It deducted from my check and not yet shows past two three weeks. Really bad banking service customer support. Everything will make you mad. Really worst of the time and money. If you open a Citi account it’s good but before deposit be very careful maybe you can’t use it. It’s my experience. Still I don’t know my money which I deposited in Citi!!


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For 3 days my card kept getting blocked. I had to keep calling to verify my identity and my card was still blocked for a 4th day. Called customer service. At this point I was very upset and was hung up on twice then told they couldn't help me. Asked for a supervisor. Was told they would call me back but NEVER received a call. Called back but got nowhere. Rep then proceeded to deactivate my card because I couldn't remember how much a purchase was that I made even though I verified that I did make the purchase. Just wasn't sure of the amount. But at that point the card was already lost. Had to wait for another card to come in the mail. 


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OMG! Have spent the past 7 hours trying to call Citibank - calls don't go thru! Have been searching for email address for hours to no avail. I am in Cape Town, SA! Call me on ** (think code is +27 +21).


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Customer service reps are absolutely horrible. They are not knowledgeable, will take action that was not requested (such as disabling your web access only to finally be told that they can't enable it again - this after been transferred back and forth to multiple departments and over an hour later). They will lie, and make excuses for their actions and hang up on you. Even when you request to speak to a supervisor, the "supervisors" are useless and don't even care that the issue that has been "escalated" to "supervisor" to begin with. I have had 4 "supervisors" hang up on me and the reps and supervisors don't enter a note in your account so that you cannot track who you spoke to and complain.


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I was sent an invitation for a new account with Citibank. I had started a job a couple months ago and was cashing my paycheck at a check cashing place. I applied and then got a welcome letter in the mail with a debit card and was very excited. It was easy with no hassle and I uploaded all my information. I later gave my boss the information for direct deposit that I acquired from calling the bank with my new account number. I also set up my online account. My first deposit was to be my next direct deposit from my payroll. I waited when payroll came. I went to the ATM, try to withdraw funds and they weren't available. I went online. It wasn't available but it showed my truck had deposited. 


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On November 2nd I, (Jennifer **) mailed a check for $3000.00 to Citibank to pay off loan #** in the name of John **. On November 9th, I noticed that an ACH had been processed through Wells Fargo Bank. I wasn't sure what that was but I had only written one check from that account so I called Citibank and they advised that they had not received a payment in that amount, so I called Discover bank and they advised that the ACH was from Wells Fargo and that it had gone to Citibank. At this point, the struggle really begins when Citibank customer service can not locate this information and does very little to help us locate this. 


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Refinance my mortgage and approve for a loan. The next day company asked for $700 for title and survey report. Title company pull all references to my name for county. Pulled 50 liens on my name. None of the liens were associated with my residence. Citibank declared that they are unable to refinance because of the liens. I went to court house and tax assessment agency in my county and none of liens were attached to my home. Citibank denied my financing because not clear title. If they would pull correct information for reputable title companies they contract I would consider it fair underwriting.


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Do not get a checking account with Citibank! If you do you will regret it. You have been warned. As of right now there is a "block" on my checking account. I discovered this as I was trying to order food over the weekend. They left me with no access to my funds, no money, no food and no way to pay my bills. When I called they told me that I had to speak to a particular department and they are conveniently closed on the weekend. I was told that my account was restricted because I have another checking account. I was told to have two separate online banking accounts by Citibank. My goal was to have two separate debit cards so that I could use one for spending and my other account for bills. So they have essentially screwed me over because of something one of their representatives told me to do. 


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I contacted Citi the LiveChat (which they notify you is being recorded, aha) on their website. I asked the representative whether Citi would refund the Global Entry fee on the Citi credit card I have. He said yes and I re-asked couple times to be sure. He re-assured me they would refund the fee, I just have to call Citi. So I went ahead and made the purchase, contacted Citi after the transaction posted, they told me I have to wait for the monthly statement. Contacted them again after the transaction made it to the monthly statement. This time they told me they won't refund it. I let them know a Citi representative I chatted with told me they will and they said they'll open a case/claim with some Citi department that does have access to the chat history.


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My husband and I have had an account here for more than 13 years. We added a savings account but since I wasn’t with my husband my name wasn’t added. I went into the Elmhurst NY branch to see what I needed to do to get onto the savings and the person I talked to said, "Just bring your husband and yourself and your banking cards." Went in today with everything we needed and waited 2 hours, gave all the information and then got told that they couldn’t do it cause we needed proof of address even though I told them that we never moved. I only have a passport cause I don’t drive so I didn’t bring a utility bill with me. The lady said, "Anything with your name and address," so I showed her my online student loan that had my address and name. And she told me, "No, that isn’t good enough. It has to be government issued or utility." But she was willing to take my cellphone bill. 


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BBB Complaint Filed: End of November (for those still following at home). Last response: Feb 13. Okay so after another useless phonemail from Jessica today from some Executive office, she has wasted MY TIME AGAIN to state that they are not changing their decision on their faulty bullcrap addition of Payment Safeguard on MY ACCOUNT with NO PERMISSION despite my OTHER CARD BEING REFUNDED from the last lawsuit. Telling me I opted into this during a card activation is complete garbage. And then you tell me you tried to communicate about it twice years later? BULL. 


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There is always a problem with Citibank's stupid website. This week, the bank is conducting maintenance and as a result, I cannot see any of my checks online. An online representative told me that they can send me the image of the check I want to see in 24 to 48 hours but that I can open their e-mail with yet another stupid password. How absurd; 48 hours later I still have not gotten anything. If it was not such a hassle, I would've switched all my banking to Bank of America, which has a superb website.


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Citibank refused to refund my dispute charge $350 since 3 month ago. On Nov. 15th, 2018, I saw there is a unrecognized transaction ($350) on day of 10/26/2018 in my credit card ($350). I disputed the charge immediately and Citibank promised me that they will refund that credit to my account within 3-5 business days. However, 3 month later, They are still convincing to wait 3-5 days. I will sue them for $350 and the time and spirit I spent on it.


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I received an invitation to open a checking account and a savings account and receive $400 opening bonus. Since there is no branch in my area, I opened them online and received confirmation that the opening balances have been received ($100 in C, $1000 in S) then I wired additional $14,000 to savings. Today (2/11) they can only find $100 in checking. After talking to many "specialists" I still have no idea where the funds are. I am going to forget the bonus and close the accounts. I will never fall for the "invitations" from Citibank again!!!


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I opened Citi checking and savings accounts online and used EFT to transfer $15,000 from my local bank. Then a few days after the EFT cleared Citi sent the funds back to my local bank and sent me a letter saying I need to send the funds in a check by mail to their processing center, which I did. They also sent me a debit card and PIN and a welcome letter. Then they closed the account and I can't get anyone in customer service to tell me why. I'm employed and quite wealthy, a homeowner many years at the same address, with a FICO score of 830. I opened the accounts to get the $400 bonus, and intended to satisfy their requirements. I've wasted hours dealing with clueless customer service and equally unhelpful 'personal banker' representatives. Very frustrating. I guess Citi doesn't want my business, and from now on they won't get it.


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Signed up for their secured credit card while I was repairing my credit. The card is supposed to "graduate" to a normal card after 18 months and they return your security deposit, as I was approaching my graduation date I called in to confirm, was told it was just a few days from then. The day comes and goes and I call back in to confirm the security deposit was being sent back, but instead was told my card would still have to be reviewed for ANOTHER 12 MONTHS. I had check and I had made all payments on time, they stated that because I had gone over my limit on a few occasions as the reason, but that doesn't matter if all payments are made on time and it's never been over the limit at any statement date. RIPOFF... SCAM. Don't get any secured card from CITI. They will never return your deposit, or graduate your card.


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I have noticed some interest charges to my account and gave a call to Citi to address those. Despite not reversing the erroneous charges, they refused to give me an explanation for the charges on my account rather giving an explanation from their behinds. Can't expect such jackasses. Also they are absolutely talking with their brains holding between their knees. Arguing from behind can never get them farther in their business endeavors. I think they are seeing a huge loss in their equity valuations which is making them abuse their customers in this way with wrong charges to the accounts. Sick and Sad to do business with them.


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I have been a Citibank Customer for 30 years. I was recently charged a service fee for my account being withdrawn. I received a credit but asked how can I get an alert. The customer service rep let me know by app, online or branch. I went to the branch and they said they don't do this, I will have to use app or online. I don't want to use app or online for my computer has been hacked before and I don't want to worry about the phone getting lost.


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I have a strong payment history and everything I have ever applied for Citibank has been turned down. I have no problem anywhere else. Do your homework. I will never apply for anything from you again animals.


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After 10 years - both checking and savings were frozen and they refused to pay a couple of charges I had already authorized - there was enough $ to cover any charges. I tried to transfer some $ from savings to checking - denied. Already gave landlord check for rent and I'm afraid they'll refuse to honor. I have never been overdrawn, have always kept a decent balance in both savings and checking. I have an 800 FICO score. I have talked to several customer service people and my branch manager - they all tell me there is nothing they can do - it's all up to compliance department.


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I went to my local brand Almaden in San Jose after the 1-800 no person told me only way to do what I needed was go into a branch. Person I talked to kept saying only her manager could help and then she called another branch as only tellers in branch and no manager, to get the forms and she couldn't get their email!! They had to email me the forms only to find out they couldn't open it for me at branch.


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Citibank account in Sunnyvale California. Terrible service. It takes 20 minutes to get to a representative. After which they are totally useless and just don't even attempt to help. My check deposits never show the physical picture of the checks. It is so frustrating to see what the deposit was for. And if you ask them to show the picture of the checks you have deposited they charge $5 to do so. How cheap is that. Jeez. Shouldn't this information be available to customers for free. It's all about money and fees. They don't even give a good interest rate compared to other banks. Everything is a long drawn process to get anything done. I would not bank with this bank ever again.


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When my father passed away unexpectedly in December of 2018, my mother was tasked with sorting out our family’s financials, including making sure various accounts were in her name. My parents have been Citi credit card holders for the entirety of their 31-year marriage. When my mother contacted Citi following my father’s passing, she was informed that although they were both listed on the account, he was the primary. Even after explaining the circumstances, Citi refused to transfer the account to my mother so that she may become the primary (I’d also like to note that the account did not have any debt on it), essentially leaving her to cancel the account as the only option. My parents had over 100K in Citi points, which was doled out to my mother in gift cards as it could not be redeemed any other way.


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On November 3rd I had close my account with Citibank and was told that the money will come in a check in 30 days. I still haven’t get my check yet and I have over 1000$ in the bank. This is ridiculous. Some people have life. Citibank is the worst bank ever. Every time I call they keep telling me to wait. I can’t wait anymore. I need my money back.


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I went into Citibank in Covina to go and get my direct deposit form and the lady printed me out my direct deposit form with my routing number and my account number and so I looked at the routing number and the routing number does not match the routing number that's on my checkbook. But the thing is that I went in there and I told him that this number does not match the routing number on my checkbook and they told me that it is the routing number for the State of California. I'm like, "No it's not because I know the routing number by heart."


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I had been a Citi user past 3 years, each and every time I run into a problem I used to think maybe it is my bad time of the day or maybe there might be some technical issue as I myself being a sys admin. But the fact is these guys are not at all trying to improve or learn from their mistakes. Worst User Experience, I don't know how these guys are even deploying the code into these real environments. Sometimes some features won't work, Like chat which is the basic feature. So I had decided to let go this bank and will move on to some other well-maintained bank.


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Your Company needs a new CTO! Have not been able to gain online access for over 35 days - your password recovery system is down - called your customer service and was transferred to gosh knows where and then some guy gives me foul story that it's my browser is not compatible with the CITIbank online banking (Latest Apple MacBook Pro with Safari, and same issue the Citi mobile app). I'm a IT professional - it's not my browser. It's your system- Then after I pressed him he admitted it has been down for only today which then I had to remind him it's been for over a month with regards to the password recovery section!! This is why bank at BOFA! 


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My card was fraud. Someone stole my card's info and spent over $4000.00 on the card in Boston, but I live in Texas. The Citicard closed my card (that's what I want), disputed charge (good), but won't refund me and close the case (Why?). Autopay enabled --- my mistake.


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I walked into the branch on 10680 Pico Blvd, Los Angeles, CA 90064 with my business partner to open a partnership business account. I’ve opened several business account in the past and have also been a personal banker myself, so I understand the process. ** helped us out and mentioned a number of times that she needs to make sure we are not laundering money or using this business as a front. I was caught off guard and confused, we have our partnership agreement, tax id forms, and live website. Nonetheless, we continued with the account opening, she mentioned they need to verify a few things on the back end and account should be open in about a week.


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This was by far the worst experience I've ever had with a financial institution. I signed up for a Citibank account because there was a $400 bonus they offered if I deposited $15,000 in the first month. Trying to transfer the funds, as well as validate my account, led to countless customer support phone calls addressing my account having a block placed on it, Citibank blocking my bank transfers, Citibank not allowing me to use the funds once they entered my account, and Citibank ultimately closing my account without notifying me and claiming I had never validated my account. 


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I spent 1hr and 25mins on the phone with Citibank’s customer service because my checking account was charged for a loan that was paid off with a zero balance days earlier. Their representatives and supervisors are extremely rude, lacks knowledge and they are extremely unhelpful namely two rep. in particular whom state they were supervisors “Angel_ID# **” & “Ana”. I was placed on hold, blindly transferred to the automated system, blindly transferred to the branch all because these reps either didn’t want to help or did not know what they were doing! Citibank represents fails to realize that with customers there will be no jobs. As a result of this incident I will be closing my Citi account. No one should be subjected to this type of poor service.


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I am beyond upset, angry, disappointed! On January 4, 2019 someone emptied my bank account! I went to pay for something at the second hand store (we are tight on funds right now) and my card was declined... This had to be wrong because my husband had just been paid! I immediately logged on and noticed about 8 charges...totaling over $2000! Everything we had! My heart dropped! I immediately called the bank... 


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Despite sitting by the window in broad daylight and having an additional lamp shining over my check, Citi's mobile check deposit refuses to accept my picture, citing a different error each time. Service representative suggests exactly the same thing app does, refuses to pass a contact. I can email the images to deposit my check.


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Every time I contact this financial institution I always feel confident and all my issues are handled by people who are there to assist and accommodate their customers. Never was I left unsatisfied with their professional personnel! Keep up the good work Citibank???


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Citibank has the rudest employees. There isn't a single person from the States that picks up their credit card phone calls and there is no point in having an authorized user because they don't want to talk to them, and they can't handle anything. Beyond nasty.


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New bank account incoming transfer rejected with no reason twice. No 24 x 7 service. On phone and chat they ask you to call back M to F business hrs. Very poor website design and extremely poor customer service.


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We received a call from a Citibank representative requesting payment for a bill. Following a series of haranguing, blatantly racially insensitive remarks about the pronunciation of our name and how we were not the "cultural types" of customers Citibank usually deals with based on our last name, we asked to be transferred to another representative so we could substantiate our bill and the deactivation of our cards. The insensitive individual persistently refused to transfer us and finally pushed us off with a comment, "We will come after you and keep on you!!!"


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If you deposit a check by phone you have to wait 7 days before the money is available even though check has been already clear. Of course nobody inform you about this before opening an account. There is no such a issue in other banks.


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If 0 stars would be available I would give it to Citi Bank credit card customer service! Paid off my card, lost it one day and called, reported it lost. After 2 years I see 174$ balance. I call them to ask where is it from. They cannot even answer. They direct me to collections department. Always had bad experiences with them and that's the reason closed my card permanently not to deal with them!!! The worst customer service ever!!!


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I opened a Citibank account last May, they sent my account info to my old address not my current address. They knew the current address was where everything was supposed to go. My ex-husband wound up getting my account info and tried to use my account. So I opened a different Citibank account. On 12/26 I made a cash deposit and was only credited 20 of an over 300 deposit. Nobody can tell me what is going on other than I need to wait the 10 days for provisional credit. Well the ten days is up today and they are telling me I still have to wait because in their end the 10 days isn’t until tomorrow. That is all they will tell me. They will not let me speak to the person in charge of this investigation or give me any updates regarding it. I’m starting to feel like Citibank just saw an extra couple hundred in their ATM and decided to keep it.


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I ordered some personal checks from Citi ONE MONTH ago, called 3 times to ask the status, and I have NOT received anything even up to now. Today I called again, and Citi told me a mistake occurred and they NEVER actually placed an order for the check. I was like WTF??? It has been a month, every time I called, they told me it is on the way, and by the time I need to use it, Citi says they never placed the order. The check fee was deducted one month ago already!!! It REALLY sucks!!! I wasted so much time on this simple request to get personal checks. Citi sucks! I am leaving this stupid place!


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I opened a promotional offer in July which offered a bonus award of $400 if I kept $15,000 in a checking account for 150 days. The 150 days was up on December 10, but I have not received the $400. Three bank employees in two different branches have opened disputes files but nothing has happened. I opened the checking account at the Laguna Hills, Calif. branch. The manager is involved in this dispute but she is incapable of solving the problem. 


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If you are lucky enough to actually find a contact number for the right department you have made a great start. After being kept on hold for ages you get a representative who you can’t understand because all you here is crackling. Three transfers later you get an extremely rude person who you wind up getting very frustrated with as they are reading from a script and are reluctant to transfer you to a supervisor. You then find you are charged for something you never purchased and are apparently overdue because you never received a statement and could never question the transaction. Oh by the way this is after I had closed the account and shredded the card. You will then out of frustration pay the amount. 


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Quite disappointed with my Citibank experience. I opened checking and savings accounts a couple of months ago but have multiple issues since then, including: 1. After opening a checking account, I had to call them to "activate" the check writing feature. 2. Sending money from Citi to my wife at another bank was blocked multiple times. Every time I had to spend 30+ minutes on the phone. 3. Calling for support they ask way too many questions to get access to the account. Just overall very disappointing experience, and I'm leaving this bank and going back to my old bank as soon as I'm finished with this review.


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I have been a member for over 8 years, and have no issues until last week. I had made an external transfer to another account for 50k. I was charged insufficient funds fee of $34 even though there were sufficient funds in my account. I called the Citibank customer service, and they could not find my account, using my SSN, DOB, name, etc. They asked me to go to nearest branch and this was after 45 minutes on the phone with customer service.


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After being with this "bank" for 30 years, I called and asked them to please force pay my mortgage payment that came in last night as I had put in the funds to cover it in my checking account this morning. They put me on hold for over 20 minutes and then told me they could not because I had 3 overdrafts in the past year. What the hell does that have to do with paying this for me? It's a MORTGAGE payment. Then this moron insults me by telling me that because I transferred funds from savings to checking and put cash into the ATM, that they didn't consider that a payment. That it had to be done at the teller. Is she stupid or what. It doesn't matter how it got in there!!! It's in there.


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After receiving seven calls while at work from the same number (I ignored them because I was at work and the number could not be called back) I finally answered when they called. It was a man with an offer from Citibank. After asking him to take me off their list, he continued to ask if I would "sue his **" if he didn't and ask what was I going to do about it. 


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I called today to detail that I did not receive my Costco Reward with Citibank. It was for the amount of $213.03. I called Citibank twice on this issue. Once before then the last time was November 6th, 2018 stating that I didn't receive my reward. They said they mailed it. I stated that we did not receive it. They said that because it was past the December 31st cut off date that they would not be able to reissue that to me. I spoke to 2 supervisors. The last one was McKenzie in Kentucky, as she said she could not give out her last name. I stated that I did not know that the 31st was the cut off date, otherwise I would have called earlier. After I receive my 2019 "reward" from Citibank, I will be no longer working with Citibank and will choose another Credit Card company to do business with. Very disappointed at the customer care and concern from this company.


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First off, I was a Citibank client since 1976. In November 2017 Citi send me a letter telling me that they would be closing my checking account and savings account. A couple weeks later they told me they would be closing my Citi IRA. I tried to get a reasonable answer from them and was told in a form letter that they could do it for any reason or no reason if they wanted to. I moved my money over to a different bank. I called Citicard to find out if they would be closing my ThankYou account. They assured me that they were separate and I had nothing to worry about. I brought my card on vacation to Mexico since they have Citi branches everywhere. And they closed my credit card account with no warning whatsoever. While I was on vacation and counting on using my credit card! And they took away ALL MY Thankyou POINTS! I would not recommend using Citibank.


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So over a week ago, I applied online for a bank account. Two days later I got an email for signature In case I wanted to sign checks. I don’t write checks so disregarded the email. Then 3 days later they sent an email saying they wanted a utility bill. I don’t have a utility bill in my name. I live with a roommate…in her house and everything is in her name. I called customer service and told them so. I was put on hold for about 15 minutes, then gentlemen came back and said that they sent something in the mail to me regarding my account. I said, "What?" He was like he doesn’t know, but asked if I received it. I was like, "No but I’m." He was like, "Be on the lookout." I’m like, "Whatever." I hang up. 


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Twice in 2018, I tried to open a new account with Citibank so that I could capitalize on a promotion they were offering. The old saying about if it sounds too good to be true...proved true here. I submitted every piece of documentation that was required within the time frame. Each time, spent hours on the phone with them, made copy after copy, enlarging, lightning, darkening, etc., so that they could read my driver's license, and each time they played the game long enough that my money could not be deposited in time so that I could get the bonus. They even went so far as to claim that something they mailed to me was returned to them, but they couldn't tell me who returned it or what the error was, whether it was the post office or their own internal systems. They made it absolutely impossible for me to meet the requirements. 


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I accidentally deposited the wrong check into my new account with my phone. I've called them several times and they tell me they cannot cancel the deposit or reverse it. I have to wait 7 business days to see what is going to happen with that check. Until then, I do not have that money to pay rent, buy food or gas to get to work. If I had accidentally deposited a check made out to someone else they would cancel the deposit in a hot minute. They do not care that it was a mistake. They do not care that it means I have no money to live. They do not care that they can cancel the deposit or reverse it. Citibank workers are lazy, they do not want to do the work that it would take to fix this mistake and make it so I can pay my rent and have money to get to work.


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I deposited a check on the 22nd of December, it's now the 27th of December, and after waiting for this check to clear so that I can pay my bills, Citibank decides to completely lock down my debit card account because the check mentioned earlier bounced. This account lock came with no warning, no email, no nothing. I had to call them and find this out, and not only are the funds from that check not available, ALL MY FUNDS IN MY CHECKING ACCOUNT ARE LOCKED UNTIL FURTHER NOTICE!!!


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No one there is on the same page. I have talked to several reps on different occasions and always have been getting the runaround. This week I'm done with Citibank. Rep informed me to deposit my check this instant, however they put a hold on it as it's a large amount. Talked to someone and they informed me 24 hours it would be cleared. Talked to another representative and they informed me it will be 3 days I will see a small portion released ($200) and then after the 5th day my full funds will be released to me. This doesn't make sense and has never happened before. This is ridiculous. Note to anyone, DO NOT DEPOSIT WITH THIS COMPANY!


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I have never used my GTC, I do not even open the envelope it comes in. I leave it with our training NCO, yet I continue to get charges and late fees then Citibank deducts it from my paycheck. When I travel with the Army or get assigned to a school I always use my own money, never once have used ** bank's GTC. I do not know what sort of contract they have with the government but they hundred percent are taking advantage of our service members. I am disgusted that our leaders exploit us like this; I am sure it is for someones personal gain. We need to write and call our congressmen and get help in getting us out of this headache of a contract with Citibank GTC.


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I have been named administrator of my sister's estate and have been approved by the NY court to handle all her affairs. Went to my local Citibank branch on Nov 6, 2018 and presented ALL the necessary paperwork to the bank manager, to terminate her IRA and make it payable to the estate. The bank manager, also called the Citibank IRA dept. to make sure that nothing was missed to start the IRA termination process. All A-OK.


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I have a Citibank double rewards card. I also have a loan out with Citibank. Let me start buy saying I have a 100% payment history with every single card & loan EVERYONE! No late payments. Nothing! Citibank decided FOR NO REASON! To take away my remaining credit which was 75% & leave me 45$ of available credit. 


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Okay just got my answer from Citibank today. They hijacked me while I was making reservations on American Airlines and I couldn't get off their page to get my tickets until I filled out the application. Just told by their 1ST in COMMAND, they will do nothing. I was suppose to get $200.00 toward my flight and 40,000 miles. I did not go to their site they captured me and I could not get back on American Airlines until I finished filling out app. 


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Pardon me if I say some Citibank officials act like the members of Sicilian mafia. We are senior citizens and surviving on social security income. My wife social security comes in Citibank account. She used to have a safe box. In 2006 before moving to Alameda county she closed the safe box and returned the key. In short since 2006 we didn't received any bill, invoice, correspondence, phone call from Citibank regarding the safe box or any dues. On Citibank online account there is no indication of safe box. All of the sudden last week they took three hundred dollars from her social security account.


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Citibank has no grace period when you are paying a bill so if you are mailing your payment give it like 2 weeks, or they will charge late fee upon late fee. When I would mail out the payment about 6 days before the due date it would not always make it to Citibank before the due date. Which I guess is my fault that the USPS did not get it there on time. They need to be a little smarter and look at the postmark on the envelope, that would be a tiny bit of good customer service on their part, which they are greatly lacking. Also tried to pay off the mower within the no interest period and spoke with a lady who helped arrange a payoff. We did our part and sent in the payment before the due date and they are still saying we owe them the remainder of the balance. 


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I recently made a mistake when paying my monthly bills and forgot to hit "submit" or "send" when paying my Citibank My Best Buy Visa card. I recognized my mistake when the amount was not deducted from my bank account. I called the company and told them of my error and I need to bring my account to current. I asked if it was possible to waive the late fees since this was my first time being late. The gentleman said no problem and he told me to make my payment minus the late fee and it will be waived. 


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We've had an account with them since 2002. In 2012, we changed it an LLC account. We used this account to collect rent and pay a mortgage, escrow, and related bills to this account (to Wells Fargo). We understood completely that Citibank was doing a review of our account. On October 25, 2018, my husband called them to find out exactly what documents they needed from us. Before leaving for a 5-week trip to Ireland that day, my husband sent them the information they requested. He got a response that they had received the items requested. We went off on our trip and returned home on November 15, 2018. On December 3, we found out from our tenant that our account had been blocked and he couldn't deposit his rent.


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Sudden demand of endless intrusive questions re, my assets, no loans, just several business checking accounts, stating they will freeze the funds if I don't answer where the deposit money came from. No explanation for inappropriate question and threats.


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I am forced to use a Citi Travel Card for DoD travel, and if I had the option, I absolutely wouldn't. The service when you call is absolute garbage; they have as many options to keep you from actually speaking to a human being as possible, and expect to be on hold for at least an hour, easily. Absolute garbage service, so of course that's why the government uses them. Terrible, I wish I could use another card vendor. Citi's customer service wait times are absolute trash. I've thrown away so many hours on hold. Hate them.


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I have had a Citibank account for a little over 2 years, in that time they have gone from putting a 3 day hold on my bi-weekly payroll deposit to putting a 5-6 day hold on my paycheck. I work for a small company that cannot get direct deposit otherwise I would. So to avoid the hassle, I started cashing my check and depositing cash. Never has a single check in my account bounced. Never had a single issue other than them holding my money for extra time after the money had cleared my boss's account. After a few cash deposits and no holds on my money I am thinking I have things worked out. Nope. 


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I filed the dispute charge to the Citibank. The bank gave me the temporary credit. However in 90 days they took money back without any notification! I found out that the following conditional credit was revised only when I reviewed the paper statement month later. I called to the bank and asked for details. The bank representative told me to check E-communication message on the Citibank’s website. I’ve never heard about this e-communication folder (very hided on their website), and I was never told or notified by email or text message that the bank is closing the case.


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As a Citibank customer, I have had the worst experience ever with this banks. I made a purchase on 11/6/18 at Murphy USA in Lexington, SC. The bank did not post the transaction until 11/28/18 along with reflecting as if I made the transaction on 11/27/2018 of which is incorrect because I have my receipt reflecting that transaction took place on 11/6/18. As a result, there was a "bank debit" for $34.67 of which mysteriously disappeared with my money on their end but I have downloads from my statements reflecting differently... SMH... The absolute ** worst based off of my experience.


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Citibank branch manager, Micheal **, refuses to accept the NOTARIZED, signature of my 97 year old mom, claiming that it is not sufficiently similar to her 1966 signature. Do they not understand that various factors (ie. time, medical) account for differences over such a period of time? Apparently not. Moreover, the sole purpose of requiring a NOTARIZED signature, is to authenticate same; thereby rendering what is otherwise a arbitrary and subjective opinion moot. If this is your idea of making banking easier for your customers, then my family has been with the wrong bank for the last 40 plus years!


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It took me an hour searching different Citibank websites to just redeem my rewards. It was a “dog chasing its tail” experience. Failed. Had to call them. All sites directed me to Citi Mobile and Citi Mobile directed me to the accounts. Terrible experience… They go rogue when it's money due to you. My experience Happened before and that’s why I didn’t. It’s all about “bait and switch”.


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I wish I could give zero star. Opened an account in May for $400 promotion with 15K balance for 60 days. By Sep, the credit never came so I called my banker. The banked promised the credit will come in mid Sep. By end of Sep, the credit wasn't posted. So I called the same branch again and the banker was no long with Citi. Another banker took my call and spent more than 30 mins to explain the situation and looked at my account, she said, "You met all the requirement and you'd get it in early Nov." In early Nov, I called again since I still haven't received the credit, and I was told I should be received by end of Nov. It's Nov 26 and I am still not seeing the credit posted...


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I deposited $400 into an ATM. The deposit window opened and took my cash, but did not recognize the deposit. I went inside the branch to dispute it, but they do not service the ATM. Never got my money.


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I have been a Citibank Business Customer for 7 years. I frequently have used the Citibank app to do my banking. When I started having trouble with the app, I deleted it and reinstalled it 4 times over a period of 1 week. Finally, I made the mistake of calling Citibank to ask for help. After speaking (being passed around) to 4 different people, the Technical Support Supervisor asked me to send a screenshot of the problem I was having (WTF?). I asked: "You want me to take a screenshot of a little gray box with white lines just going round and round for several minutes before it finally times out?" Answer: "Yes."


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I signed up for the 400$ promotion for a 60 day 15k balance. Promotion never paid, so I called customer service, was told I was never signed up for the promotion. They scammed me and never paid. Don’t bank with these crooks.


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I've never had such a BAD EXPERIENCE WITH A BANK AS MUCH AS I HAVE WITH CITIBANK; there are no nearby full branches, sometimes I have to drive at least 40 minutes to get to the nearest branch, Even when there, there are long lines, ATM do not work; this is even with living in a big city like Fairfax. Their fees are ridiculous, and customer service is poor! Stay away at all costs!!! CITIBANK IS JUNK! AND SHOULD BE CALLED CITI**!!


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10/22/18, I discovered four $6-18,000 fraudulent charges on my cc; a month later they are still on my card and under investigation. Citibank has called to verify $3-400 charges but let $36K go through. I've had my card for 35 years w/no issues. Can't get an answer, response or resolution.


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With citibank they say I was 30-60 days late. Payments was paid. No one helps me. I called them =**=ssn=**. Email me **. Look on report ##equifax 18885487878. ** I have statement from my bb#t bank. I paid them March-24-2017. Paid in full for Feb-March.


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I’ve been a cardholder with Citibank for many years. I have 3 cards with this bank. Always on time with payments always paid off or above minimum payment. In great standings with a great Credit score. Well life happened to our family and we got into some more debt with other things. BUT, still managed our accounts with Citi with perfection. Well one day they decided to take away all of our available credit with their cards. Thousands of dollars that was available in our minds as an emergency, GONE. So much so, that it made us maxed out on one card, and over the limit now on another! Never in my life have I almost maxed out a credit card. 


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Unfortunately Citibank has been the worst experience I have ever had with any financial institution. I bank with Wells Fargo, BOA, Americas First and Citibank and I have had nothing but headaches with Citi. I would not refer them to anyone ever. I have had fraudulent charges with no reversal or response after 9 months of them "reviewing", minuscule things that just causes frustration, impossibility opening a business account, undereducated staff with misinformation in departments that they "specialize" in. 


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I opened a Citi/American Airlines credit card after receiving an email through American Airlines. I received the card in Sept. 2018 and began to use it. When I received the card I set up an online account to pay the statement balance each month with auto pay. I received confirmation that the auto pay was set up and the full amount owed would be paid Nov. 1.


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Citibank's Know Your Customer program is some unit doing account analysis, supposedly to go by the guidelines US Government has given them. The attempts to get more information from our business range from phone calls to encrypted e-mails. The e-mails have all different languages displayed and therefore seems suspicious to me, could be phishing? We never opened the e-mails and didn't believe the phone calls were from them, didn't banks specifically tell us NOT TO OPEN any e-mails or give information over the phone? It could be anyone. Next thing I know, we have our account blocked. The account can't be credited or debited until the "manager team" has reviewed and analyzed the information I submitted to them. I feel like I am being punished. I'm stressed out that some of our checks or payments don't go through. 


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I have been with Citiback since 2001 and recently have had nothing but bad experiences. Today, for example, I called to find out about fees that I am newly receiving. I will take a step back and mention that when I was with Chase and something unexpected hit my account creating an overdraft, I would receive a text so that I could move money and not get hit with fees or returned checks. 


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Citibank is by far the worst experience I’ve had in over 25 years of banking. My Husband and I open a Citibank account as we were moving out of the country for work and wanted to be able to move funds for easy access as the country we were moving to has Citibank as well. Long story short, we’ve had issues with them over the course of the last 5 years with Citibank. Many times we’ve had issues with login on their app & online and note that I have other bank accounts and I do all my banking online, so not user error issues. The following issues were the worse:


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They raised my interest dramatically on my credit card and I called to work something out.... I had 23 loyal years with this bank and I had a 800 credit score.... I was so upset that I said there has to be something you can do so that the payments do not rise 125 percent or I will have to look at moving my accounts to a new bank. They on their own closed the credit card with no warning to me. I was in Florida on vacation and was stuck there. Citibank refused to open the card stating that I was leaving anyhow.... I had to borrow from friends and I opened a new account in Chase and since then been very happy... Citibank to me is the worst bank in America.


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I have been a Citi Double Cash Cardholder for years. The card works like any other, except that it has a generous 2% rewards program. I had been pleased with the card previously until I had an issue with a charge. I reported it to the dispute department. Long story short, I am claiming that my dispute was accurate or not, of course I feel that it was, but the dispute department bungled the case so much that the time frame for managing such a dispute expired and I was informed that my case had been terminated as a result. 


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Signed up with Citi under a promo for $600 to transfer 50k. Did all they said and well after the supposed date they finally credited me $400. Submitted several complaints and never received the full amount promised by the promotion. Awful bank and the worst customer service I've seen. Closed my account. Stay far away!


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I cannot believe what a headache banking with Citi has been. I absolutely love their Citi Double Cash Credit card so I was excited about being able to use them for the savings/checking accounts as well. These bank accounts have been nothing but a big headache from the start. Would not recommend anyone bank with Citi. Once you have your money there it is next to impossible to transfer to another bank account. Zelle regularly does not work which I have never had an issue with for Chase.


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I have been a Citi card member for over 35 years. I had always been pleased with the benefits and conditions that came with the card. My opinion has drastically changed however. I had been aware that I needed to notify the Fraud Unit of any out of state or unusual purchases I made. I attempted to notify them of purchases that would be made shortly. I was told that I would have to call again within a 24 hour window. I called them to tell them within the 24 hour window of a purchase. I felt somewhat confident that this would be honored. The large purchase is seen as pending on my account. Then our daughter who resides in another state, attempted to purchase gas which she has been doing for the past several years, several times a month. The transaction was denied. 


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Long time customer. Citibank closed 2 cards for lack of use. I feel like a heads up would have been in order. I have (or had), an 825-850 credit score. It is my understanding that when a CC Company closes a card, it has a negative effect on one's credit score. Doesn't really matter, I doubt it will bring my score down that much. But it's still annoying. I will never knowingly do business with Citibank, ever again! Shame on you, Citibank!


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Do not ever put your bank information for payments into Citi.com. They take out the payment from each account that you list for the account for the transaction. When you call customer service you get no help when trying to correct a payment that they have taken out of your account. They cannot track what they have done and it takes days to get this resolved, if ever. The two people I talked to today provided no help whatsoever. Meanwhile, my bank has charged me overdraft fees for their errors and they do not claim any responsibility for this. Very dissatisfied with Citi.com.


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SAME as Ken of Lemoore. 21 Years business checking & 40 years PERSONAL Credit Cardholders. Checking & Savings closed without reason, and 3 Credit Cards closed 2 months later, also without reason (& one of those was Costco's, a supposedly "small business friendly" company). Stellar credit, no bounced checks, pay off the CCs every month. Can't get any answers. Not to mention them closing branches left & right. Is CITI really too big to fail? Keep it up, CITI, and you will.


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Business checking acct was closed with no reason given. Citi Visa credit card was closed 2 months later, again no reason given. After making numerous inquiries, I was told that the "Financial Intelligence Unit" was the ones making the decisions to close these accounts. After reviewing the salaries for these "Financial Intelligence jobs", I don't think they are very intelligent, just my observation.


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What a waste of time... I was purchasing a fridge online and saw a banner for $100 off a purchase of $1000 or more if I open a Home Depot credit card. The banner disappeared but I proceeded to open a card. Note that I have a household income over $150,000 and 700+ credit, but the credit limit I was given was $500, only $2,000 short of the fridge transaction. So now I have a credit inquiry and new card with a limit insufficient to purchase the fridge or get the $100 off. To make matters worse the transaction went through on an insufficient credit card oddly and when I called they said that the website had accepted the order but it was rejected on their end, yet I received no email that it was cancelled, I only found out after calling the credit card company (CITI) whom told me to call the store, whom told me to call the credit card company back. 


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I have been an upstanding Citibank credit card holder for more than 20 years, along with checking savings and even a mortgage at one point. All never late and always paid in full. About a year, maybe more, my wife and child were out on the road away from home, holding two credit cards a Citibank visa and a Macy's card. About midday they stopped working and they were abandoned on the road. Citibank informed me, as well as Macy's when I called the (note they did not call or warn me) that my accounts have been closed. No explanation what so ever. And in a few days I received a letter stating I could write a letter to South Dakota to get an explanation, only to get a letter stating they do not have to explain themselves.


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Had to deal with this company for work. They are terrible at customer services, and the entire thing is a scam. They have no ability to make things easier for the customer, just tack on late fees and charges for things that you have nothing to do with. And the card is very difficult to use, it makes travel very stressful and complicated.


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We had been account holders since 9 years ago. The Know Your Customer program has been contacting us for the past year and we have answered every letter, email or phone call they have placed to us where they ask us to show our source of income to several people in the KYC Program. Apparently this service is not in the US as it seems that many people with foreign accents ask us questions all the time that we have had to explain over and over. Recently they froze our account without any explanation, leaving us in the middle of paying our mortgage, insurance and other critical bills that now we not only have to incur into additional late charges, but we can't access our money. Our source of income is both employment, with proper paystub, tax documents and any document that is asked of us. 


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I opened checking account, received checks in the mail. I started using them, got charged returned fees, because checks didn't work. Apparently they were invalid. No one could help over the phone, or at the branch. I closed the account.


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I opened an account with Citibank couple months ago. They closed my account without any explanation. Recently they even closed my credit card account which I have opened couple years ago without any reason. I keep asking myself what I am doing wrong. I called customer service, no one can explain to me. The only thing they said is "bank decision".


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Citibank has introduced a new verification service for Business Accounts, meant to better 'Know Your Customer'. Using the US Government as reason, they want to update information - which is OK. After you answer an extensive questionnaire on the phone, you are supposed to pass more information, through encrypted e-mails. I have had difficulties in proceeding in this way and send 3 e-mails notifying them of my problem. The result: my account was blocked without any direct notification. I just found out when payments were not accepted and returned to me. Citibank will not take any responsibility for this - will not pay for late fees and business headaches. Their explanation: update needed for old accounts. This specific account was open 2 years ago, and no changes happened since then. Conclusion: I will close my personal account and my 2 Businessmen accounts that I have with Citi. Citibank KYC = they really know how to kill their customers.


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Someone Stole my Debit Card and made Unauthorized Purchases. I opened a Claim with Citibank. After a month of Nothing I call to find out what was actually going on? They tell that someone called my phone 1 Time and I didn’t answer so they closed claim! So after opening another claim and waiting another month they say that money was not insured and there is nothing they can do about it! This Bank is an absolute joke and your FUNDS ARE NOT SAFE IN THIS BANK! Stay Away FROM CITIBANK!!!


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We made payments on time every month. When we consolidated debt we called and got a payoff amount to close the card and our bank submitted a check since they couldn't electronically transmit the payoff. After the payoff, we had a credit of $100 with them that they sat on for about 3 weeks. I called and had to ask them to send it back after confirming over the phone they didn't need any more money and it was ok to refund us the overage. A month after they refunded us the overage, they billed us $280 on the account after it had already been closed, paid off in full and a credit AND A REFUND OF OVERPAYMENT. I was mad but I paid it due to this company charges 'residual interest'. Note I paid immediately on noticing, I did not wait for the due date.


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So I needed a new bank account because I had been using my college one even after graduating & I thought it was time to get a new one. So I went with Citibank. Got approved for a debit card, it arrived, PIN arrived separately. Tried logging online and the app and it kept saying some of the information I was putting in was wrong. So I called the number it would give me and someone in the Philippines answers. Very nice person and he proceeds to help me and before hanging up he says, "Everything is fine and your account is activated and running." I thought, “well great! I can finally get direct deposit!” But no. Still doesn’t allow me to create an account. How am I suppose to get direct deposit without my account info? Thank goodness I didn’t deposit anything in this stupid bank! I can’t even access it. I give up. Going to another bank.


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Never before in my life have I had such a terrible banking experience. I was already wary from all the negative reviews. Nonetheless, I was attracted by the bonus offer. DO NOT FUND YOUR ACCOUNT WHEN YOU APPLY! You are unable to access your funds or make an online profile until they mail your a debit card 2 weeks later! Then they will tell you that you cannot write checks unless you sent them a copy of your signature. Even if you sent it by certified mail, they will claim they never received it. Then they tell you to sent it again, that something is missing, that we had to have our signature notarized, etc.


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I have used Citibank for ALL my banking needs for a number of years. I've had issues along the way (poor response time from customer service, replacement checks getting lost repeatedly, etc.) but assumed it was no better at other banks. Most recently I've moved to FLA where there are NO Citibank branches anywhere near me. I've been forced to use their Mobile Banking App to deposit checks and the only place I can access my money from a Citi kiosk is from a 7-Eleven (that's a whole other problem to say the least).


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After I opened a checking account with Citibank in August, they were to send me a some complimentary checks. The checks never arrived since they put the wrong address on them. I contacted them about 50 times and they said they were going to expedite some replacement checks. These replacement checks never arrived either, supposed they put another wrong address on the envelope. I contacted them about 50 times again and was told to wait for 3 weeks. I waited for 4 weeks and called them again.


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Somebody stole my credit card to spend 12,000 on Apple products... they stole my phone and even called Citibank. They failed my security password and Citibank still gave them authorization to use 12,000 on my credit card. Citibank REFUSES to refund my money. I will sue the ** out of them. I already did a complaint to the Fair consumer government website. DO NOT BANK WITH CITIBANK AND DO NOT GET A CREDIT CARD WITH CITIBANK.


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Man ** Citi Bank. They blocked my account without telling me. Then I had 60$ in the account they talking about. I can revive a 3$ check. Man ** all of them. They are a fraud themselves... Do not do business with this fraud bank.


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My account was blocked. When I tried to seek help from a customer services representative from India, he didn't even bother to listen to my query and insisted on me listening to him. Only to hear all the things that I had done already. Was very rude and having worked on customer services I'd never appreciate this tone of voice. This person whoever he was has forced me to close my account. Thanks a lot for being a loyal customer!


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I opened an account with Citibank, deposited money from checking account I had with another bank using check. Citi blocked my account after depositing. I called 3 times and they said there was nothing wrong with the transaction. They let me wait for the check to be cleared every time. After over a month, the account is STILL BLOCKED! Useable cash is still 0! I don't want to use their services anymore, just want to get my money back! NEVER do business with this fraud company.


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I tried to open a new Citibank checking account last week. Today I find that they are insisting that I send PHONE BILL with my physical address and only a PHONE BILL will do. I had sent them my drivers license & water bill & credit card statement & Social Security card copies and they still demanded a PHONE BILL which I can do as it is sent to my post office box. But no one will listen and they keep sending me to some other manager. So finally after 90 minutes I told them to just CANCEL my new account as I'm not going to keep dealing with idiots like this. I had a $25000+ accident settlement check I was going to deposit but their lame customer service has made me open the account with a credit union who are so much nicer and closer to home. Citibank is worthless... just a caution for anyone else.


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If you sign up online to view your account info, in the fine print you are agreeing to eliminate billing by Citibank! You will have to retrieve your bill every month online! We did not read the very fine print (who does?) and found out the hard way about this unethical and underhanded trick. So, we have a later payment and all those fees they refuse to waive. We will pay this off tomorrow, and put the card away for good. Watch out for Citibank!!!


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My business account has been blocked TWICE without notice. I rec'd a letter asking for additional information for my business acct. I provided the information to my branch (Stuy Town) AND over the phone. Evidently, the information either was entered into the system incorrectly or perhaps NOT entered at all. The acct. was frozen and that led to about 12 checks being returned to us. We were embarrassed and humiliated with vendors and some companies that we had a personal relationship with.


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Why is it so hard to get answer to a simple question? I simply want to know what is the maximum amount I can withdraw at the ATM machine. The phone sent me to loops and loops of phone prompt and asking for my account information, security codes, etc... It is a simple, general question that required no access to my account. What a hassle!


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I went to pay my credit card at the ATM as I had done numerous times before. Now all of a sudden I need a pin. Go online, can't make a pin, go to the bank teller, can't make a pin, can't pay the teller cash either. Ask to talk to a manager, she calls her corporate office, they now have to send me a pin which will take 1 week. I JUST WANT TO PAY MY CREDIT CARD WITH THE CASH IN MY POCKET. HOW DOES A BANK NOT ACCEPT CASH AT THEIR BANK WINDOW? They are useless. DO NOT use Citibank, it is 2018. Banks should be making your process EASIER. Not more complicated.


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If you like getting the run-around, be a Citi card member. I disputed a charge for a trip I booked and cancelled the same day, when the vendor didn't refund my card for the trip (which wasn't scheduled for over a month later) I decided to dispute the charge. The dispute team at Citi Card is absolutely useless as is their mngt team. I send them a cancellation number I received from Expedia when I cancelled the trip and sent it to them, 3 times. I emailed it and had to keep calling back and providing it. 


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My card info was stolen and I had 14 fraudulent PayPal charges show up on my bill. I thought it would be easy to fix but they totally messed it up and keep billing me for the charges. I am a business owner and have multiple cards and have never seen such horrible customer service. I've spent so much time on the phone just to get passed to someone else. No one cares about doing a good job. This is a big part of their business I would guess - fighting fraud - and they are terrible at it. There was no fraud alert either. I've been a customer for years but will cancel this card after this is finally straightened out. It's been a big annoyance for over 5 months now.


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I am a Citibank card holder and my credit card information was stolen. I discovered fraudulent expenditures on my credit card statement, which led me to investigate with the help of Citibank. It's been a stressful and unnerving experience, but the support I received from Citibank was prompt, efficient and professional. Thank you, A grateful customer!


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On January 29, 2009, I opened an Interest Checking Account with $150.00 and Moneymarket Plus Account with $60,967.08 at this branch. On September 17, 2018, UPS delivered a letter to me from Citi, dated September 12, 2018, requesting that I please contact them as soon as possible; "Important account information is needed by October 11, 2018. A recent review of your account found that some important information is either missing or out of date. It's critical that you contact us to verify and update your information as soon as possible. Please be aware that because this information is required, if we don't receive the needed information from you by October 11, 2018 your account may be blocked to prevent transactions. As a valued customer, we look forward to working with you to resolve this urgent request so as to prevent any adverse impacts to your account."


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Brand new customer and the account already was put on my credit report yet never received the cards. I called and got someone from India who speaks no English and asked me for a formal Word that I supposedly set up (Never did) and would not give me any information. They asked for my phone number in which I applied and said they could not find that. What? That's the phone I set it up with. So, the India guy hung up on me. I have never ever had such a terrible experience with a bank in my life... Ever.


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Good day. I want to start by saying that Citibank has representative that can barely talk good English, and a lot of times they just hang up on you, they never want to credit back the money when you are doing a dispute. I'm going to change my bank they also charge you for fees.


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3 months ago, I opened a combo checking & saving Citibank acct for bonus $400. I transferred required amount to that checking and saving. Since the total amount is over $10000 so I will not have account fee. However, bad things - Citi still charges me account fees monthly which they accepted that it is their error (after I called). They refunded. Citi told me that opening saving and checking are not linked even I opened both at the same time and at requirement package. Citi accepted it is it error system and fixed it for me. However it's charging fee and not linking accts above make the minimum requirement balance for $400 bonus affected. Then Citi did not give me the $400 bonus. Damn them!!! Citi is not trusted.


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After I was told my account was active and ready to use, I deposited a large sum of money into the account. When I went to use my debit card, it was declined, only to find out that there was a block on my account. Turns out I needed to send in proof of residency (utility bill), which I was NEVER informed about (lie #1). Mind you this was Friday afternoon and the appropriate department was not open until Monday. A whole weekend with no funds. I sent in my utility bill on Monday only to find out it will take 24-48 hours to review... no funds available still. 


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I paid off a credit card in FULL. I called in and got the "exact amount" from an agent to make a balance transfer. The amount was nearly $3,000. The total on the card was $3,500. So I made the payment to pay it off in full, and there ended up being a balance of $40. I disputed the amount saying that I had already called in and done a balance transfer. As a result, I got a late payment mark on my CREDIT REPORT, THEN THE CREDIT LIMIT CHANGED FROM $3,500 TO $500. I called in several times, but kept getting the same ridiculous answer: "We reserve the right to change your credit limit at any time." And I just said, "No you actually don't, I just paid you $3000 **!!!" 


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I am a Citibank customer for two decades. Today I wished to transfer fund to my home (which I do often). During ‘log in’ process my NRE a/c was locked (which I believe is a regular security measure). I called up the customer service for help but I was told the system will automatically unlock after seven (7) days. To my experiences with other banks of your rank, on a similar problem, I have never been on hold for more than a couple of hours to overnight auto-reset of the a/c. I wonder, what kind of service it is, where an a/c cannot be reset on customer’s request within minimum time delay. What happens even after seven (7) days of being stranded, my a/c further gets locked up due to unknown reasons. I request you to look into this matter with due attention and let me know your status of the system. Thank you.


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Let me start with my disgust and dissatisfaction with this company. I get a notice in the mail that states I’m past due. I have never been late on any payment ever in my life. So obviously I freak and check my bank account and bill pay to see it had posted. I call Citi to find that it’s not actually past due. My payment is due the first WITH a 10 day grace period. It posted on the 4th but you sent the notice anyway. Such a waste of paper and my time. Not to mention you don’t offer online services for a loan. A loan that your company offers.


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Worst bank ever!!! Deposited a check on Tuesday September 2nd, through the ATM. The fund was a loan for my tuition, was already out of time, dashed down to the nearest Citibank ATM and deposited it, Waited patiently because I knew the check should clear lastest Friday, so I can quickly pay my fees because I was already behind schedule. As at Friday almost close of business, my entire deposit was not dropped, started panicking because I knew I had missed the deadline and I had to call the school to plead with them. 


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Literally the worst ever! Every time when I want to link an external account there is always an error. I made a payment several days ago and copy pasted routing and account number from my BOA account to Citi and they said they cannot locate the account and want to charge me return payment fee??! I basically copy pasted the number? And what the heck are you doing?


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The offshore call centers are terrible to deal with. The difference between Asian languages (and nuance) and American English are dramatic. Understanding what's being said is particularly important especially when we're talking about money. The overseas phone connections are also not always reliable. There doesn't seem to be any way of contacting Citi in the US. If you're not near a Citi branch, don't bank with this company.


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I went to 2 different ATMs listed on the internet but they didn't exist. I called customer service and they told me that the only existing ATM is 10 miles away. I know that there was a branch location 5 miles away but apparently customer service was not aware of. When I went to the branch office they didn't accept cash to pay my credit card!!! That is their NEW POLICY!!! Which bank in the world doesn't accept cash payments??? They refer me to get a PIN on the customer service phone to pay on the ATM. I'm right now 2 hours trying to get someone on the phone "lines are busy please try again USNN" after asking me 10 questions every time!!! All for nothing!!! They just hang up on you!!! Worst bank ever!!! I just shopped to use them as my main credit card like 2 years ago but I decided to give another tried this month and I regret it so much!!! WORST BANK EVER!!!


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I called today to close my Citibank account and was told that in order to do so I had to have a zero balance on my account. I therefore wired the money I had on my Citibank account to my other business account. So far, no problem. Then, I was told that I had to wait 48 hours for the closing to take effect, which is where I have a major problem.


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About 3 month ago I opened a checking and saving account with Citibank based on their $400 bonus offer. I deposited a 5 digit amount. Citibank sent me checks and I paid my property tax through the checking account. Check and penalties from the County came back with the note that Citibank returned the check with the remark Frozen/blocked the account. I do not know why and I also never ever received notice from Citibank about this. Also they are not able to establish online service for the account. I spent hours on the phone. Needless to say, I also did not receive the $400 bonus. Citibank is the worst Bank I have ever done business with. Total FRAUD.


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They seriously need to fire the person who trains their people. They have the worst customer service I have ever experienced. They have no idea what they are doing. You have to speak to 5 different people to get answers to 1 question. How pathetic. They need to really work on doing something about creating a better experience for their customers.


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I used the Citibank mobile app to do a Zelle payment. I set the transaction up and the app stated the payment failed. I did the payment again, again the app stated it failed. Right after that I got notified that the payments went through. I sent double the amount of money intended. I called Citibank and they stated they cannot do anything, the money has been taken. This should not be able to happen as the money cannot be recovered and the original message was the transaction failed. Citibank Customer Service was HORRIBLE. I was hung up on twice, they put no notes in the call after the first hangup where I spend 15 minutes explaining my issue. I had to do the whole explanation over again after spending 15 minutes with the phone tree trying to get a human. I am switching banks, the service is horrible.


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CITIBANK blocked my accounts. When I called I was told that they needed information from me, a Federal government requirement. CITI sent me an email with the questions which were mostly asking for details about my investment portfolio. Every year I file my income tax returns which includes all this information. I can't imagine why CITI would need me to make a financial disclosure to it. This matter is still ongoing and they have yet to unblock my accounts. I am very disappointed with CITI's lack of respect for its clients - I am a Gold client.


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I received my new card today, successfully activated it online and even downloaded the app and registered the card for convenience. I decided to use it for a small purchase and it gets declined 3 times. After speaking with someone who I could barely understand, I was told that my account is under investigation for fraud and that I need to wait for a letter to arrive via regular mail to verify my identity. How is the account being investigated when I have $0 balance on a $4800 approved credit line?


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Offered this credit card at Sears with intro offer to purchase an appliance which was defective and returned. Was charged for 3 stoves, finally credited after 2 months, given back a $600 credit to spend which I argued to take back since it was not my money, confused my account with another customers account. Communicated through secure email, slowly resolving after 2 months, escalated complaint to OCC based on personal experience of how Citibank has mismanaged my purchases and refunds and account. Will be closing out the account once all of this gets resolved with the OCC.


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It happened second time this year. I received a letter from business department, that my account requires additional information. "Contact Citibank or your account will be blocked." OK. I contact Citibank and agent faxed me some forms, then I send them back. It all took about two weeks. Everything fine? No!! I was shocked to find out that my account was blocked without any notice immediately after our contact. All bills, parking tickets went unpaid with all penalties and fines. After that they finally unblocked account. Recently I've got the same letter, I rush to my local Citibank branch and asked local banker to talk with this department. She called, we answered some questions. She said, "Everything OK, don't worry." Now guess what. Next week account blocked again and they said, "We need about a week to review your account." Credit card bills, utilities bills, rent payments... who cares. We cannot trust such service with our daily life.


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I have received a letter from Citibank in July about 1.6 promotion rate if I opened a new account with them. I did apply online for a saving and checking account. The first transaction was delayed and wasn't show up on time on my account. Their customer service suggested me to contact my source bank to figure out what is going on. I did. After a month, my account has been blocked and I have been told they terminated my business forever and then closed my checking account which I just applied two weeks ago. I keep asking them the reason. I didn't have a clear answer 'til now. I tried my best to communicate with them and I have got nothing solved except being kicked out by them.


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I opened a new account with Citibank because they had advertised an attractive introductory offer. When I received my card in the email I called them to activate it and they gave me the runaround when verifying my identity. First, they requested to send me a text message with a verification code. I confirmed the phone number three times before they sent text and the text never arrived. They then asked for alternate number, but then refused to send the text message to any alternate phone. Ultimately, after I made suggestions to send via email which they also refused to do, they said they would have to send me a letter with instructions to verify my identity. Meanwhile, all the online registration to view my account status is all blocked. What a waste of time. I’m looking elsewhere as Citibank blocked me online without even having an activated card and 0 transactions.


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The process was slow when I refinanced with Citibank, and sometimes I felt as though had I not called from time to time, they never would have picked up my file, but they were very nice each time I spoke to someone there, and ultimately, we did get it completed satisfactorily. Now they have sent my loan to another company for servicing and I am having problems there with getting my payments properly posted.


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I ran into a little credit problem about a year ago. I had a number of cards issued by Citi retail services (Citi). While I have never missed a single payment on any of these cards they reduced my limit to just 50.00 above my balances. Example I had a 3000 limit on a card with a balance of 400.00, they reduced my limit to 450.00 and each time I pay the account down they reduce my limit again. They want you to have a high balance so they can charge you interest but once you pay down they reduce your credit line. Sorry company, cancelling each card I pay off. I know it will hurt my credit but so is this company by reducing my credit lines.


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Worst bunch of crooks ever. They allowed my card to be hacked and then want to charge me late fees on an unauthorized charge I didn't even know about (they rather charge late fees then notify customers). Get a card from a reputable company and stay away from these thieves.


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Have a mortgage with Citibank. Have had the loan for 20 years - it is an interest only loan. Citibank is very efficient and very easy to deal with. I like this type of loan cause I can do whatever I want to do on the spur of the moment - but dangerous if you can't pay the bill.


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Their online accounts and website is one of the worst I've seen. They froze our account even when we typed the correct password in. Called customer service (which is overseas and difficult to deal with) and spent over an hour trying to get them to unfreeze online account. Only to find out our password was correct the whole time. They were a mess to deal with. THEN tried to use the card later that day, and they froze the account again! With a fraud alert. Called the fraud dept. Spent another 20 min to only have them say they couldn't verify our identity with the phone number on the account. 


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The State of California levied against my bank account for an 18 year old debt. Citibank honored the levy while also taking their fee for the levy. I told the customer service to please forward my request to their legal department to not levy since the only funds in the account was my Social Security. The bank makes a copy of all checks when depositing. However, the office that handles the levy only sees that there is a check deposited and deemed it was leviable money. The State cannot levy on Social Security and the levy was released. Citibank will not release the service charge of $125.00 unless the state sends a letter saying that it was a wrongful levy when Citibank is the one who levied incorrectly. Citibank forwarded the money to the State of California. Even the State's representative said the Citibank should have known better not to levy. It's now day 20 without resolution.


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I was going to get a credit card through Citi to purchase a lawnmower. The woman on the phone was condescending, rude, and even laughed at me. I have good credit but because I no longer use credit cards and my cell phone is on my fiance's name, they denied me. They treated me like a second class citizen, a criminal. I hate this company and their rude employees too.


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I have been a loyal customer of Citibank for over 30 years. I have never been late on a credit card or any payment. My son's accounts are linked with mine so I can add to their accounts as they are at college. We have 9 CITI accounts total. Last month I was informed that all the accounts would be closed within 21 days. Including all our credit cards. No reason given. When I call CITI they said they did not have to give me any reason. BTW. There was over $150,000 in my account alone! My Local Citibank manager was shocked, but they wouldn't give her any info. I had to transfer everything to Chase.


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Citibank freezes your account for NO GOOD REASON. They refuse to inform you what's going on. In the process, they keep your money BY justifying this move with some fraudulent ** that never occurred. To all the people who do business with Citibank, STOP!!! TAKE YOUR MONEY OUT OF THAT CROOKED BANK AND DON'T LOOK BACK.


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After being a 20 year customer with CitiBank, my bank closed and I transferred my direct debit payment to another bank account. Although they had the new account number they continued to attempt to debit the closed account and charge me fees. I contacted them for 6 months and finally paid the balance off due to the monthly hassle. Two Customer Supervisors told me it was my fault they did not have the correct account although it was verified on the online account and in the documentation they sent to me. They used a partial number of the bank account and said it did not match an active account. 


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Received 2 emails saying credit cards were close. Both credit cards were in excellent standing. Paid on time and one of them only owed $50.00. When I called I spoke with a rep that could not helped, gave me another #, called and the explanation was because they run the credit report and saw somehow as paid late. The rep was no help at all. Now my credit score will be affected. Worst bank ever. Do not help their customers!!! Please do not do any type of business with them!!!


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While Citibank's approach to branch service is commendable, its tech and tech support stinks. There are two 'Citibanks.' The people side, which I have always admired, and its development interface, designed and run by a bunch of incompetents and cost savers. I felt badly for Sharon, the assistant manager who today heard my complaint du jour - unable to log in to my accounts with a viable and previously used password. This happened TEN TIMES in the past year. Sharon dutifully connected me to a young, senior tech worker and explained, asked her, if she, in essence had the stuff to help with the litany of excuses and frustration. She did not. In fairness, none of the people Citibank employs to handle the tech customer complaint are equipped at all.


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New bank account bonus offers $400/$600 not paid!!! Citibank claims I did not deposit $15,000 within 30 days. Nothing but lies and documents prove lies. They hold money for 3 weeks after closing accounts. They pay poor interest. Transferring funds out is CAPPED at $2,000 per day or they CHARGE fee. RUN RUN RUN far from these clowns. I have +10 bank accounts all over country and CITIBANK is the biggest crooks ever!


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Company: AC NO: ** Auto City Branch Prai (Penang) Malaysia. I have received first letter from Citibank dated on 10 August to closed my Current Account by 14 days. As a registered private limited company, Citibank can access to SSM or MYDATA online to get any information about my company status of financial and Director update. It's made so simple, for anybody to get information of the latest info and financial report. Yet this donkey officer from Citibank send letter to closed my account. Please don't threaten customer if you have the rights. But under this situation we are so loyal to Citibank and payment also very good for past 15 years without any problem. Also have taken the housing loan and completed the loan before the schedule.


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May 24 2018 I bought a part from Eckler's auto parts. The part did not fit and followed return to company of the part. Asked Citi Visa for help in getting a refund on part. Gave them information. They did nothing then called again and mailed information to Visa. From the start Citi Visa did nothing and sided with Eckler's even when I shown that the part was returned. Now I am out the money and I returned the part. Visa said that they do not care and I have to go after merchant the $141 am out. What a waste for me to own a credit card from such a bad company. I hope no one else will use this Citi Visa because they did not support at all. Sorry I got the card and Costco doesn't care because they said they have a 8 year contract and I don't have to use their Visa. TOO BAD FOR THE CUSTOMER???


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I have been a Citibank customer for over 20 years; had multiple accounts and credit cards with them. Recently, out of the blue, they closed my checking and savings accounts without even giving me a courtesy of any kind of explanation - they said it was their "business decision". I always pay all of my bills on time, my credit score is very good, I am employed full time and have a terminal degree, so I am at a loss for words! I will be happy to take my business elsewhere - no need to be treated this way after being a loyal customer for over 2 decades.... Unbelievable!


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I had a signed contract for an estimate to move from Daley Moving and Storage INC. of Torrington Ct. It was charged on a Citi card. Later an unauthorized charge was put on my account from Daley Moving. I disputed the charge to Citi and sent the documentation requested with my monthly billing. They cashed my check but later claimed not to receive my documentation. I spoke to the dispute department and was told they would follow-up. I received a letter May 17, 2018 saying I have a "permanent credit" to my account but would like me to "assist" them in recovering the funds from Daley Moving.


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My business account has been closed for 4 weeks. I have sent in KYC 4 forms 7 times and have a total of 42 recorded conversations with Citibank. To this date the account is closed with no help from anyone.


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They have money of mine that was from a third party check that they cleared instead of returning it to Wells Fargo the issuer's bank. They would not let the stop payment go through so I gave the amount of the check $3150 to the issuer and he in turn gave it to the third party for his rent but Citi fraud will not release the money and is charging monthly fees depleting it.


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I opened a new account, receive my debit card set up my account for direct deposit from my employer, transferred all my things over to Citibank, bill pay etc... also linked all my other accounts and then suddenly out of the blue with no warning my account was blocked. I called and tried to find out why. They said they couldn’t tell me anything that I had to speak with the department that was only open from 9 to 5 and call back in the morning. I called back the next day between hours of 9 to 5 and they could not tell me anything except that I would receive a letter in the mail within 5 to 7 business days. Could not give me any explanation or reason for the account being blocked. I had it for just a few weeks and had no unusual transactions or events that occurred.


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They continue to block our account even though we've told them on several occasions that we will be overseas for several years. They have blocked basic options as seeing your online bank statements. Worst Bank ever!


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I have been a loyal Citibank customer for nearly 20 years. My recent experience illustrates their incompetence and callous disregard for their small business customers. In April 2018, I received multiple letters advising me to contact the Citibank call center to provide information for their KYC compliance program. I contacted their call center in the Philippines and provided all requested information (business address, beneficial ownership info, etc.). Each time I told them that nothing had changed on any account. Later, I received email messages advising me to contact the call center again. Once again, I provided the same information over the phone and via email. I also visited the branch multiple times to confirm that they had all required information for all accounts. I asked the representatives multiple times to confirm that they had all information for all accounts. Multiple people responded affirmatively.


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I could never get anyone at my local branch on 8701 Bird Road, Miami, Fl. I called the national customer service 800-374-9700. I wanted to open a new account to add to my existing accounts. After two calls waiting for over 10+ min, then the operator hung up, I gave them the final shot. I called, chat, I was told that they had no knowledge of the Citibank no penalty cd (which I had been targeted for on an email that very day) plus it was ALL OVER the internet...switched to a supervisor, who was lost, switched to her superior and was told that someone would be back to me within 7 to 10 business days. WOW. This is the single WORST bank all around.


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This bank has terrible customer service. I looked online on my accounts and it showed a $0 balance (I freaked out because of how much money I deposited in it and it was missing). I called customer service, after waiting 10 minutes on hold the rep. they proceeded to tell me they closed the accounts. She could not tell me the reason why but I knew why. 


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This firm is bogus! Do not invest $ with these **. They will cheat you out of bonus money! I will no longer do business with these clowns! I abided with all the requirements and they told me I wasn't eligible for the bonus!!! Screw you, you **.


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On June 13, 2018, without any warning for communication, all of my Citi accounts were blocked. There was no information at the branch as to what happened or why it happened. There were no unfilled information requests from with the banking or investing divisions. Nobody knew what was going on and the personnel, who were identified to me as "agents" were unable or refused to provide any information. At the local branch, they were informed that an unblock would occur 6/15, 6/16 and each day till finally unblocked 6/21/18. There were automatic payments that were not made causing late fees and possible notations on my credit reports. The anguish cannot be described!!! There is no way to roll that back. The fact that a financial institution can hold your assets hostage is beyond any reasonable account, is in my humble opinion illegal or should be a punishable offense. 


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I had Citi for less than 4 months. I was given an introductory period with a promo 0% APR and they still charge me interest. It was a huge ordeal and I ended up just paying interest and closing the account. Granted it was not that much money since it had only been 4 months but the process to correct their mistake was a headache and never resolved. Do not recommend.


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Citibank has always been difficult but this is just crazy! They have blocked access to my business account that I have had for 20 years. I filled out the form, they still won’t unblock. I can’t believe this is legal? I can’t pay my bills, my check to the state bounced.


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I will never ever recommend no one to Citibank. I opened a new account and they blocked it. They won't let me withdraw the funds that they say aren't fraudulent. But right now I need them. My daughter and my grandbaby were killed in a car wreck and all they tell me they can't help me. Well I hope it never happens to one of them


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One June 22, after failed attempts at two different ATMs to deposit my mother’s annuity checks, I was informed at a branch office that the account was frozen because of Citibank’s investigation of trusts for “money laundering activities”. To say that I was shocked would be an understatement. I should have been immediately and directly informed not only of the freezing of the account but also of the basis for such action. I was asked to provide information on “source of income” and the trust.


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I've had troubles since November with Citibank's Know Your Customer policies. I submitted all documents requested of me, before the deadline, and since then I have had my account blocked three times with no warning and no consistency in communication. Depending on the day and who I speak within their business support unit, I am alternately told to resubmit certain documents or that everything is in order. I get notices sent monthly to my business saying I need to contact Citi support immediately to for further information requests. I call in, they tell me the mailing was sent in error, and to ignore it.


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Blocked my account without any notice and no one to speak after a mistake of their own KYC employee and still no one can do anything and there is nowhere to complain to. All you get are persons repeating the same thing like robots; four days. No one cares that their own staff messed up. Citibusiness customer service cannot help. No one can help. They don't care about their customers anymore. It's not the Citi I once know.


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I called Citi on 3 separate occasions to stop a recurring payment from an authorized vendor. They promised me each time they have placed a stop payment. At the end of the month, my card got charged again. Their mistake cost me $2,500.


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I'm happy to see I'm not the only one livid with CitiBusiness's bizarre recent activity. Accounts blocked, with no warning or notice that it would happen. I called, gave them all the information their "analysts" needed. But the woman telling me is extremely important information about how and why my account was blocked, couldn't even explain to me in clear understandable English WHY this happened. When the account is blocked, nothing can go out OR in which is just SUPER for a business. Checks I had out bounced, payments returned. It was an admin nightmare.


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This is the worst company I have ever dealt with. My card was hacked. I have now called 7 times to Citibank on the same issue. Every month they say they will resolve the issue and fraud charges keep coming from the same vendor. Every month I have to call Citibank on the same issue. Each month they cancel the card and issue a new number. They say the vendor is blocked, then why do they say they have to cancel the card and issue a new one? They don't need to issue a new card. I no longer use this credit card and I never will use it again. They need to resolve the previous fraud changes that I keep calling them about and they keep saying they are working on it. COSTCO MADE A HUGE MISTAKE SWITCHING TO **.


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Disputed a product charge from a merchant who only sold at conventions and who refused a return both to the distributor and to the manufacturer. Internal product instructions stated a medical condition for which I couldn't use the product. I don't think the Citi dispute investigator even read my replies. Was denied claim when I didn't provide proof of return (they never told me to do this!). Finally the phone person gave me a manufacturer's address and told me to send it back there anyway. But when I provided the proof of return the next day to Citi, I was denied the claim again because I hadn't provided the proof the first time! And there were still several weeks left to provide proof! Worst CS experience EVER!


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I am a small business owner with a business bank account at Citibank. We have had our account for about 4 yrs. Today I went into the branch to see why I could not log into our account. I was told that our account was completely frozen! I was directed to a banker who informed me that due to some KYC procedure they claimed they mailed notices to my business address... which I have NEVER received requesting information about my business. And since they didn’t receive the documents they froze my account. The interesting thing is that I have received all my statements in the mail at my office address which they have on file AND I have received email notices about general information from Citibank. I have also been in the branch at least once a week within the past 30 days and no one has mentioned anything about missing documents that are SO urgent that my account can be frozen if they are not received. 


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Basically Citibank is randomly blocking accounts in an attempt to follow the Bank Secrecy Act of 1970. They got fined a hefty amount this year and now appear to be out of control. I have had my account blocked THREE times since April, 2018. The 2nd time I answered HIGHLY personal questions as to my income source and other details that in my opinion is NONE of Citibank's business. I have been with this bank for approx. 14 years and if ANYONE in Citibank would review my account history they would find NOTHING suspicious.


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I would advise anyone considering banking with Citibank and opening a checking/savings account with them to avoid it at all costs. I signed on to one of their recent promos and have gotten mixed messages on the requirements to meet the promo. I was sent an email telling me to do one thing to meet the requirement, only to talk with a Citi representative later and was told that I was disqualified because I had to meet another requirement. I have never experienced such deceptive marketing practices with any other banks and will be logging a complaint with the Federal Reserve, CFPB, and any other financial authorities to make sure this doesn't happen to anyone else. 


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I have held three business accounts with Citibank for the past 30 years. My accounts have been blocked as a result of the new KYC procedures. I first received the urgent notices on June 8th, 2018 stating I needed to contact Citibank by July 8th, 2018 before account access would become limited. My assistant has been in contact with numerous representatives since receiving the initial notification as each time she would speak with a representative she was told there is additional information still pending.


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After banking with them for 30 years, Citibank sent me a very intrusive questionnaire on my business. Their real message-- prove to me that you are not laundering money. I sent in the completed forms on May 18th - two emails with attachments and proof of delivery. They not opened/read them (you pick) and froze my account with no warning. It has been frozen for a week. My local branch in Foster City has been doing their best to help. Nationally - no sorry , remorse-- and it will take 4 days at least to unfreeze it. The MINUTE it is unfrozen I will be moving out of our 7 accounts we have with them- STAY AWAY from Citibank if you own a business.


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I have been make a payment net banking SBI to Citibank credit card, but it has not received on 23 May 2018. SBI has declared that we have make a payment on 24 May 2018, 1 month passes away the amount of RS 6472/- not received to Citibank, this is one type of fraud. Both are not accepting about payment.


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We spoke to Peter **, CitiBank representative from Jacksonville, Fl. We called about a due payment for a credit card that we paid off in the month of May. He answered the call very defensively. We explained that we paid off our credit card, and asked why we were still being charged. He interrupted us every time we tried to explain. He said that we were misinformed by the customer service rep when we called to pay off the credit card but "oh well".


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Calling customer service and listening to automated system is a lot more pleasant than their live people on the other end of the phone. Most of their Specialist and Customer Service Reps need proper training on how they talk to customers.


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My Wife wants close CD with CITIBANK Laurel Lake branch Maryland and she called online banking customer service and they ask approach to bank branch. She ask me to forward letter for closing CD account. As Husband When I approach the bank employee Mr. Lawrence **. He refused to accept letter. What Nonsense. He argued my wife should be present. I say no because she is sick. They never respect anybody. We have joint checking and CD with them since twelve years. This shows willful negligence.


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I received one of the worst customer service from the San Lorenzo office Ca Citibank. The assistant branch manager name Shannon provided one of the worst customer service possible. I went in to get information about opening an escrow account and waited in line and sign my name. When it was my turn she skip me to the person after me. I ask why. Her response was, "If you don’t like it you can leave." I felt like I was disrespected.


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I have been a customer of Citibank for over 25 years. A few months ago I started receiving urgent letters from Citibank asking me to contact them with necessary information by a certain date, otherwise I would no longer have access to my accounts. These letters have to do with the "Citibank Know Your Customer" policy which requires me to provide them with a lot of personal and business information, including what I own and what my income is. Even though I thought that many of the questions were way over the line, I fully cooperated. 


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I kindly asked Jenny (Client Relations Dept) to help me with a dispute I'm having with a merchant. She asked me, "Which number did you fax the 2 dispute letters to?", I replied, "866-799-4758." She said, "That is the wrong number." I asked, "Why is it the wrong number?" She said, "Don't curse or I will disconnect the call and hung up the phone." I explained, "The letter plainly states the number in black and white" before she disconnected.


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I was approved for a Citi credit card. Email and mail approval with last 4 digits are of account number. Needed to purchase airline tickets soon which was the only reason I applied for the card in the first place. 1 week and 3 hours on the phone later. No account number. Hung up on for foul language. Told I don’t have an account. Assured I would receive my card within the week. COME ON! I am a new customer, help me out. All I want is my info to spend money and pay you interest. DO NOT SET UP AN ACCOUNT WITH CITI! No ifs, ands or buts. You will regret it.


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They cancelled my Visa debit card before expiry date without prior warning or replacement merely because they decided to change supplier to MasterCard. I live abroad and on my payday was deprived of accessing my funds without warning, being left with no fuel 14kms away from home and almost no phone battery. I called them and they couldn't sort out the issue then making me walk home through the mountains and ask for help of strangers. 2 weeks later they still haven't made a new card arrive to my location in Europe.


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I have had multiple, serious problems with Citibank over the last 5 years when I cared for my mother with Alzheimer's disease. Here are just a few: 1) My mother recently died from Alzheimer's disease (2/18). There is $2,000 left in her account. Citibank refuses to release the funds because I have her 2008 most recent Trust appointing me successor trustee, but the Citibank account is titled with a 1992 Trust, which also appointed me successor trustee. She is dead. Before that she had AD. I don't where the 1982 Trust is or which lawyer wrote it. Even when she was alive, she couldn't have told me. Citibank has her current Trust, her death certificate, and my photo ID. I've been going to the same branch for over 5 years on my Mom's behalf.


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After more than 15 years with our accounts in Citibank, and despite we move to Texas where there is NO Citibank branches or ATM machines, the bank decided to close our account citing as a reason that I'm using my personal account as a commercial account. No idea who make these decisions, but they are idiots and obtuse people. If using the account to pay rent, gas, groceries, stores cards like Macy's and others is consider a commercial and business use, then I am Miss Universe. Horrible experience.


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I have been a Citibank customer in New York City since 1996, so about 22 years now. Recently, Citibank has started hitting my savings accounts with monthly fees of $25 and has done so about 8 times in the last several months. All this without warning - or even an email notification. No communication at all. When I call and explain, Citi then says they changed their fee structure and apologizes for not sending notices, and then reimburses me for the fees. I always ask what amount do I need to keep in the accounts to not generate monthly fees, and make sure I have kept the minimum balance from month-to-month. Citibank then goes and charges me again. It is ridiculous. I believe they are literately trying to take the money from customers hoping they will not notice.


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This is the second time I am attempting to open a Citibank Account (after almost 10 years). I submitted the new account application online and finished all the required steps within a week. It's been 3+ weeks since the last step and I still haven't received my debit card OR any emails about what the next steps are or what to expect. I am just sitting and waiting here for something to happen (no idea what that should be).


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I have been a customer of Citibank for roughly 30 years and all was well but until recently I have been contacted by the "Citibank Know Your Customer" department of which wanted to know my personal business and exactly what you own. To say the least this has been borderline harassment into my personal business. I have been asked the same questions several times for five months of which I fully cooperated but today I just found out that they had blocked one of my accounts for no reason at all and without warning. Their explanation is that one of their analysts is examining my account. I would ask anyone who opens an account at Citibank to be aware. If anyone has had a similar experience with Citibank to please let me know and what we can do about it. I would surely appreciate a response as I feel legal action should be taken on this institution. Thank you for anyone who reads this.


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I writing this review to advise anyone who is not a millionaire and lives paycheck to paycheck to not open an account with Citibank. The bottom line is that they steal your money. The computer system they use is outdated and inaccurate. I've had 3 incidents in the past year where I am debited the same amount 2 times in the same day. When calling customer service advising them of their error, they tell you their "investigation" could take between 8-10 days. Meanwhile, you find yourself in a financial hardship situation due to their bank errors while being charged for late fees by cable & phone company. 


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Recently (around May 15) I submitted my application online to open an Online Access checking with Citi. The process was fluid and seemed relatively easy. I was advised to mail/fax in my identifying documentation, so I faxed my recent updated utility invoice along with photocopies of my valid US Passport and Social Security card. On May 31, 2018 I received my Welcome letter from Cati, which included my checking account number and how to complete the process of setting up my online account, to which I did, and within the next two days had received my Citi MC debit card and was able to activate it without issue. I quickly set up direct deposit through my employer, and from that point till my full check was deposited on 06/07, I went to use my card and was surprised to find it was declined. I logged in to my Citibank® Online account, verified the funds were there and available...


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I made the biggest mistake opening an account 2 months ago and it's been nothing but problems. First they couldn't even send me debit card to the right address because some moron didn't put my apt number on the letter but I received the checks. Got three different answers from their rude customer service. Apparently checks have to be activated before use? No one can give me a straight answer and to make it worse the check they bounced was a rent check. Now I'm having a hard time getting them to send me a letter to waive the rent late fees! The guy over the phone kept saying, "I don't know what to tell you." Even the branch guy in here in the Costa Mesa 17th Street branch said, "I don't know. I'll have to call and get back to you." Horrible customer service. I just closed it today! Stay away from this bank. It's been nothing but problems and dealing with stupid people! Good riddance!


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Citibank does not provide disabled customers with the same level of service as their able bodied customers. I am disabled and do not use voice telephones, TTYs or relay services. Citibank HAS chat enabled on their portals, but you must create an account and log in if you wish to use them. For the past 3 years, I have been trying to get Citibank to provide me with account login information, as I get errors with each attempt. I am an IT professional, so the problem seems to be with the underlying data Citibank is holding on me. To date, they have never resolved this. I requested they close the account and was told they would not unless I sent physical mail, which I did. I faxed the Executive Response Unit for CitiMortgage (whose fax number I DID have) requesting they cancel the account, and was ignored.


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I opened a checking and savings account with CitiBank about 8 months ago. The experience has been a nightmare. The customer service representatives tell lies, contradicting themselves over and over again and this doesn't appear to bother them (perhaps they have grown accustom to being liars at the cost of the customers). I certainly don't want these unethical rascals making decisions regarding my money because they can't tell the truth and the manager is even worse. She is Hispanic and she has a nasty attitude. She has advised customers to go elsewhere to open an account and conduct their business and, they should take that information as "good advice" and go to Capitol One or PNC, banks that care about the customers and their monies.


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My experience with Citibank has been terrible! The customer service is not helpful at all. I was in the hospital for several months and in turn late on several payments. Citibank was notified and was aware of the situation while I was in the hospital. Fast forward to today my account is current but I was charged 3 late fees at $35 each while I was unable to leave the hospital. Which is against FDCPA laws! When I called the customer service today they were not helpful and said they would do nothing even though I had been in the hospital. We even offered to send the medical records... I will be canceling my accounts with Citibank!!!


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Staff is very courteous and accommodating to make sure needs are met. They were willing to meet with me after hours to open an account and to deposit funds.


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My business and personal account was with Citibank for years. They closed all my accounts and they give me 15 days. The reason because I do multiples transactions and because my business is almost cash they did not want it anymore. The manager at the bank did not care at all, I call all the numbers that I can find and no one care and they don't offer any help. On top of everything, they are canceling all my credit card after 30 years and my score is 794. In the letter that I received from Executive Response Unit is a tel number that they cannot give you any info and says they will send me a letter in 30 days. I am desperate, depressed. I don't know what to do anymore. It is not customer service at all. I always take care of my payments and my credit and now is all destroy because of citibank.


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I have had a home equity line with CitiBank for 10 years. I originally had my mortgage through them BUT they sold my mortgage to another company - as is done with other banks. Unfortunately, in trying to refinance my mortgage, CitiBank was found not to be reporting to my credit report. Their records on my account we not clear. They refused to clarify information brought to their attention on several occasions by myself and by my mortgage company. Due to the lack of transparency, the mortgage company could not proceed with the loan due to the requirements stating clear information be obtained. This process took three months and they still did not provide the correct information or report to my credit report. Needless to say, the loan did not go through. Citibank has proved to be unreliable, not transparent, and shading in their practice.


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After spending all day looking at my account, doing math over and over again I noticed there was $249 missing from my account with nowhere it could have been used. It just vanished. As if someone invisibly robbed me. I contacted Citibank and after an hour and a half of going back and forth with the agent, the agent confirmed from the higher ups that Citibank is having an error with April transactions posting again in error. She explained that the money missing would be put back onto my account without a specific date in mind of when it would happen.


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The bank is unethical, as I recently discovered fraudulent and deceptive practices as it relates to duplicate billings. On my statements I was billed twice on numerous occasions. Unfortunately, I was not the only credit card holder that Citibank has attempted to deceive.


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I will never apply for a credit card again! They send me a letter telling me that I'm pre-approved for one and I understand that does not mean you're approved right away but usually high percentage that you will get accepted. They declined me, so now it's going to affect my credit score that I been working on for the past year and my score is pretty good and have on-time payment history and never missed a payment. My point is don't send me letters telling me that I'm pre-approved and most likely going to get accepted and then decline me! I work so hard to work on my credit and you guys send me letters telling me I'm pre-approved and then this happens. I will never give you my business.


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Citibank is the worst credit card company ever. Someone opened up two credit cards fraudulently & then they use crooked collection agencies like Pressler & Pressler who had my wages garnished for a fraudulent credit card debt that didn’t belong to me. I’m sure that I’m not the only person that Citibank put through financial hardship. The victims of Citibank need to sue Citibank for all of the fraudulent accounts that were opened.


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Customer services representatives, with little exceptions are worst trained to assist their customer. I think they are trained to be terrible incompetent. Doing their best to make feel frustrated the customers. It is sad that Citibank does lot of profit taken our deposits but they enjoy treating us like 5th category clients. I hope this very old bank take corrections to return to the funder's good services tradition.


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I have been a proud Citicard holder for maybe almost 2 decades now. I have Costco, Master, Visa. Last night I had some issue trying to log in to my Citi app. I thought it was just glitch or they were having maintenance issue. Tried again in AM w/ app and the browser and still would not let me log in. So I called for support and they transferred me to outside US call center which they told me that it must have been a slow internet connection - I told them I can access all my other bank accounts except Citi but I gave it a chance and when I got home I used my laptop with speedy internet connection and still no success.


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I have always had bad experience with Citibank customer service. This time the guy was talking non-stop without caring about what I wanted from this call. It's a simple 1-minute task and he was holding me for more than 10 minutes reading me all unnecessary and irrelevant stuff. I got pissed off especially after I told him that I didn't have much time talking about those nonsense. He said "yeah I know time is important" then continued talking with no points. I have no idea why Citibank would hire someone like him to do customer service. His name is Tom by the way. I closed my card. I'm glad I won't be dealing with Citibank anymore.


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I have had a credit card with Citibank for over 25 yrs (Universal Card) and this card has been headache after headache. At a young age, they give me a huge credit line, Then they play around with you. The customer service is horrible. Their APR is so much higher than the national average and I have never missed a payment. I have a good credit score and they refuse to lower my APR. I write letters and call just wondering why it is higher than the national average. I get nothing. Every time I call to see if I can be considered to have it lowered, I am told it is not available at this time. 


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This company barely has reps in the US. The ones they have are just as incompetent. They refuse to help you or simply hang up. Customer service means nothing to them. All of them say they have no supervisor, no direct manager or simply refuse you to someone else. Try to cancel your account, your money, and they say they can't. Please do not deal with them!!!


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CitiBank is going down. There are less than 50 branch offices in Florida. All in South Florida near Miami. My guess is that they are losing money because of the Trump Tariffs. I've had credit card with Citi for about 10 years and I've never had a fraud alert on my card during that time, until last week. It was a fake fraud report. I was told by Citi phone reps that because I made a purchase at Advance Auto Part one day and Napa Auto parts the next day that cause for concern so they locked my account. I was also told by the same phone rep that I had verified the purchases but they still weren't going to unlock my account. Even though I satisfied all the personal question. They also required me to have a phone number with my name on the account that they could send text to with verification code.


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Do not use Citibank or Best Buy! They will try to talk you into opening an account. We purchased a computer and was told by employee at Best Buy to do the 0 percent financing to come to find out they will take your bank information and withdrew money but never the correct amount to have load paid off then go back and charge you interest from the purchase date! Save your money and don't buy from Best Buy and don't use their financing through Citibank! Fraud!!!


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Citibank has screwed me for the last time. I'm closing my account tomorrow when I can finally retrieve my funds. I thought I lost my wallet and reported the card stolen however I did not realize that when doing so I would lose all our access to my online account and up and be restricted from seeing my own account information or having any access it all to my funds. Even though I lost debit card being reported is completely separate from online logging on and password. They still without my approval or informing me took away my access and logging in to all my accounts so that I can see my information or log in on the app or website at all. 


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I have been a customer of Citibank for a long time and I have 8 open credit cards with them. They sent me an email stating they were lowering the credit line on one of my cards due to balances on my credit report. I called told them it was Christmas presents that I am paying off. I have never been late in all the years I had been with them and that my daughter (15) is away on a trip with that card for emergenices. They told me the system DID the review and that I would have to like reapply to re-establish my limit! ***Do not ever get credit from Citibank***. CEO Michael Corbat email is michael.l.corbat@citi.com. CEO Barbara Desoer email is barbara.desoer@citi.com. Stay away from this company. Chase is so much better!


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This company is not good. Try to take my money all their time. Ask pay off statement. They don't want to give me information and keep Transfer to where department so I can even pay off. They are Devils. Away from this company.


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This bank failed to protect my checking account. Even though I hardly ever write checks, someone hacked my account and stole large sums of money. They wrote number of small sums of checks. They failed to detect the theft. This bank is now blaming me and refusing to pay me large sum of the stolen money. That after 18 years of being a client. Disgraceful bank. I will soon move my bank account elsewhere. Will file a complaint with all the governmental agencies. AVOID.


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I’ve accidentally pay 3K payment to a wrong Citi card on 2/28/18. I’ve been trying to get this overpayment return to me since then with out a success!!! Every time you call I get different story and at the end money never arrive??? The last I’m hearing is there is 14 days hold for a review? What? It’s a overpayment. What’s there to review? I’ve been with Citi card for 20 years and to be treated like this! Not correct at all! STAY AWAY FROM CITIBANK ALTOGETHER!


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My fiancee resides in Fort Lauderdale in Florida, and a friend of ours has sent to me in Australia a total of AUD$30,000, BUT your USA branch has withheld these funds. These funds are vitally important to myself here in Aussie and would like to know what right you have to hold onto the funds for a week. I am demanding that you release them and I shall get the receipt number to give to you to send the funds to my NAB in Australia. You lot did this to me in 2016 so nothing within Citibank has changed, just got worse.


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I will make this short. I have had to get a new password for Citicard many many times. I get a new one and the next time I try to use it, no good again. I know without a doubt that I am using the correct PW. I’m so tired of this that I am ready to close my accounts.


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Well all other reviewers were correct. Unfortunately, I have to recant my positive review because Citibank apparently does not want positive reviews. Since I wrote that positive review they closed all my accounts. Discrimination at its finest. No reason given, some undergraduate out of school who has less life experience than my pet dog making decisions to hold payroll income that feeds my family. Legal fraud at its finest. All banks are the original fraudsters and the fraudulent reporting companies they form to make money from consumers by reporting inaccurate information by the bank, while both bank and reporting company are the same just under different entity. Thanks for discriminating against me and holding the money that feed my family.


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Good day to whom this is addressed: This correspondence is in regard to my very problematic secured card process. I would like to say I applied for the card back on January 26 2018 I believe, the same day as applying for a Capital One secured card in the same manner. Without being notified the “security” deposit was removed from my checking account. That is of course a part of the process. After waiting the 2-3 week period for the card itself. I began receiving letters stating I had been approved etc. I began waiting for the card. Which until 3/18/2018 hadn’t arrived. On this date, 3/18/2018 I initiated a call to report the missing card. A gentlemen took the call after verifying me with a code via text sent to my cellphone. The card was then overnighted to me. Awesome! Except I have not been able to “verify“ myself to activate the card.


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I call Citibank on my husband dispute. The damn lady supposed to supervisor. She is rude. Hung up on me. If question her she say she didn't have to my account so she couldn't answer me. If she get my faxed they been game ** that I they say, “Oh get the faxed.” Couple day later I call back they say they didn't them. ** business.


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Yesterday we got our first Citibank Visa bill in about a year. It contained a $25 late penalty on a bill we never received. We never use this credit card except as a backup, and we do not expect bills on this account. I pay all the bills and was not looking for this one. My husband, without my knowing it, mistakenly pulled out this card and made a purchase was for $41. Hence the late penalty was more than 50%. 


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I've been banking with Citibank for 7 years. I am called a loyal customer by Citibank, but every single month something new happens and my experience with them deteriorates. I've been very unhappy with the fact that I always need to be transferred on the phone and I need to explain my issue to every single customer representative. Yesterday, I transferred funds to the closed account by mistake. I called Citibank right away to have that process reversed or stopped. I was told after spending 45min on the phone, that the funds will be posted on my account after 6 am. I called next day at 3pm and the funds were still not processed and the funds were basically frozen. I couldn't use my own funds!


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I have been, what they called, a loyal customer at Citibank for many years. One day, I got some letter informing that my accounts were going to be closed. Upon receiving that letter, I called the phone number mentioned on the letter. I talked to nice people telling me that I should not worry, there were no notes on my account and that everything was fine. I kept receiving the same kind of letter for 4, 5 months, kept calling the customer service upon reception of every letter, went to the branch at least 2 times and kept being told that everything was fine and that they was no reason to worry... 


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I make monthly credit card payments online. In Feb I paid the full balance indicated, to zero balance. In March I received an "emergency" text from Citibank. Apparently, they added $4 interest to account after I paid full balance, without informing me. I spoke to the agent by phone about the $4 balance, and was asked to pay $4 using a bank account always used for payments and agent verified the bank acct #. The agent then used wrong the bank acct (one no longer active) to pay the $4. Citibank accused me of being 2 months behind on a payments on the card, and refused to consider their error that now shows negatively on my credit report. Never use Citibank for anything!!! Horrible customer service!!


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Open a checking account with Citibank on 2/21/2018, and made deposits on 2/22/2018. On 2/26/2018 I tried to access my account on my cellphone and found it was unavailable. During this period, I never got any message, email or letter to notify me about my account. Then I went to Citibank local branch immediately for help. One lady checked my account and told me there is a restriction saying the check I deposit through ATM without a date. She had to make a call and see what to do next. After almost one hour waiting, I finally could speak with a live rep. He told me I had to wait for 10 business days for their fraud department to investigate it. I called a couple of time and they all told me about the same thing. Then I decided to wait for 10 business days to see.


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I do not know how these are all one star reviews. I did see that many of these reviewers have had accounts for 20-30 years! Do not let one miserable representative let you down. I have banked with them all and Citibank is by far way superior than any other bank. The customer service and technology alone is years ahead of BoA, USBank, and Wells combined! Once again a few tool reps and dozens of unhappy customers. It’s not even the reps sometimes it is the the faulty governing of the inaccurate reporting from Early Warning and other shammy companies that report nonsense to make money. That’s the new business these days, reporting, as if the three idiot companies weren’t enough inaccuracy there are 100 more with reps that don’t know how to boot a computer let alone report credit information accurately. Don’t be mean cause then they will flag you. But people please leave Citibank out of this.


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I went to the ATM on March 2, 2018. When I entered my pin number the first time the machine rejected my debit card back to me I tried a second time to be sure and the same thing happened. I tried again the third time the same thing. I knew something was wrong but, I didn't know what. I thought my check hadn't been deposited in the bank. I have been using the same pin number for over 2 years. I left, the ATM machine came home and called Citibank. First I asked them the balance of my account. He gave me the balance then I knew the funds was there. He said his name was Frank.


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How do you spell incompetent? I spell it Citibank. I was scammed by an international company in 2014 & 2015. I have attorneys working on the problem, but I needed some documentation from Citibank. There were other banks involved. Citibank's share was $19,500.00. So I sent letters from my attorneys and other detailed documentation to all of them. When I knew what the answer would be, but I needed it in writing to process my case. The other banks responded in about 30 days, so NP. When I called Citi the runaround was ridiculous and they said they never received my documents. Well I have the Proof of Delivery. Then they told me I sent it to the wrong address. Well it seems a corporation the size of Citi would be able to forward mail internally. 


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I have applied 3 times within the last year to Costco Citi card and was denied. I have no loan, and have good credit score (>710) and have a job with good salary. I have already a credit card with another company for more than 2 years, and wanted to have Costco Citi card to get the benefits of cash back at Costco and Costco gas stations... I am so sad that Costco opt to choose to be affiliated with this bank, since it has turned away a lot of customers... My purchases have significantly declined from Costco. I am not interested anymore in Citi card, once they know how to respect their applicants and to review their records accurately then would be happy to consider them again.


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Absolutely worst bank ever... Have been trying to pay off my credit card account in full for over two months. I refinanced my home, and the mortgage company sent me checks to pay off 5 accounts/credit cards, etc. All... Except Citibank. Where extremely straightforward and easy to do, with my respective accounts showing ‘paid’ within a few hours of sending the checks. Citibank, however, refused the check. What began then was a over two month phone battle, wherein they lost the check, couldn’t verify or find it. And told me they hadn’t received it. It wasn’t until I contacted the Post Office and received a tracking number as well as date, time and person that had received the check. Only then did Citibank admit they had the check... Weeks earlier.


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My son called to dispute a purchase from a fraudulent company. He was informed to cancel his card in which no monies will be taken from his account. The order was not pending nothing. Following a Citibank employee advice he canceled his card. 11 days after he received the new card 5 days later the money was withdrawn from his account without prior authorization. My son again doing the right thing contacted Citibank explaining over and over what happen. He requested a Supervisor whose name is Slivia. She refuse to provide any additional information about the branch she was calling from began to twist his words and blame him as if he was the theft. There was no getting through to her.


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I had got a Citibank credit card several months ago and had been happy with it. We paid early and more than the minimum. Then last month, my bride had her card declined at Marshall's. The purchase was not big. We went on vacation and forgot about it. When we came home we had received a letter stating that they were concerned about suspicious activity. I called "customer service" and that is where the nightmare began. (In the meantime, I had changed my phone number and not updated it with them). 


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Disputed a charge. Vendor provide documentation that had NOTHING to do with the dispute. Citi closed the dispute and awarded the vendor the funds. THEY STATED that as long as they got Anything back from the vendor I lose! I said "you mean they could have send you a birthday card in response??" and CS said, "Yes! All the vendor has to do is answer." Needless to say I shut down 3 accounts.


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So Citibank blocked my account currently is in closing process. They told me that they're closing my account because I have card claims too many I guess but because my card is lost or stolen. When Citibank vow to protect my money my gas, rent and power is due and they're telling me that I can't get my funds because my account is in closing status so I have to wait for them to completely close out my account which can take 30 to 60 days and they can send me a check but it's funny how all of a sudden my account get closed when my taxes is coming into my account. Over $3,000 that I can't touch because Citibank wants to be **. 


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I had a Citibank Checking account and a VISA card (Costco card). I received a letter in the mail saying that after a review CITI has decide to close my account. As a background, I am a NASA retired Ph.D. researcher. My last position was the Technology Manager for NASA's Mars Program. I worked at the Jet Propulsion Lab, in Pasadena for 31 years. My credit rating is 833, I own a home with zero mortgage, and in 2017 I charged $70,000.00 to my Costco credit card and paid the monthly payments in full every month. At the time they closed my account I had $10,000.00 in my checking account. Just like another reviewer said, they would not tell me or my local bank rep why they closed my account. Feels like living in Russia!!


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I was a loyal customer of Citibank for over 30 years. Suddenly, over the past 3 weeks, Citibank has been closing, blocking, unblocking, suspending my account, limiting access to my own funds. They never notified me of any problem and never notified me of these actions either -- they just did it. My local Branch Manager is diligently trying to help me but she cannot help because even she, the Branch Manager, cannot EVER reach a person in the "Back Office" which she says originated these problems. Everyone in my local branch knew me by name and were supportive when I renovated my house. Now these workers are utterly powerless against their own senior management.


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I sent a Citibank check to my cable company for $215.00 in August, 2017. A couple of weeks later, I learned that the check had been washed. Someone else's name replaced the cable company's as the recipient and the amount of the check was increased to $815.00. Of course, my signature remained and the check was cashed. A representative at my Citibank branch started an investigation which I thought would recover the money I had lost. I heard nothing about this matter after she did and I contacted Citibank by phone in December. They told me that there was no follow up to my complaint and because of that, the case was closed.


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Citibank business banking tells every customer online, to not give out banking information, for fear of identity theft. We received a phone call from the East Coast, where caller said they were from Citi Business Banking and needed information on our company and CEO/Pres. We refused based on identity theft fears. Then we received an email on a few occasions, stating to click the link and answer the questions, or to call the number provided, asking for the same type of confidential information. The President of our company called, but it was to the East Coast, and the questions they were asking us, were again confidential in nature, so the President declined to answer. The President here, then contacted his Branch Manager, who said he was unaware of such a questionnaire, and that he would get back to us with more information.


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Another horrible customer service experience with Citibank. Their year end summary is inaccurate. I just spent 40 minutes, mostly trying to log in to my account, but there were repeated problems just logging in, and I had to get to the supervisor level just to do that. The original problem was never solved, and so after 40 minutes, I gave up.


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SCAM SCAM SCAM--Benefit cannot be utilized because small print says if you've had a previous illness that's a pre-existing condition---SCAM. Bad news because you think you have coverage and don't buy any.


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Citibank was fined 70 million dollars last month because they had not complied with the bank secrecy act and anti money laundering act. Their knee-jerk reaction apparently is to close down accounts. We have been customers almost 30 years. Everyone in the branch knows us, they know we are building a house, they know us by name. We have received letters from them and taken them into the branch to find out what information they needed. We have given them the information they requested. 


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After doing business with Citibank for over 20 years, the bank closed our business account due to "insufficient documentation for Know Your Customer program". Well you'd think after 20 years of doing business with the bank, they'd already "Know Your Customer (KYC)". I complied with their request in December 2017. In mid-January 2018, we received a nasty letter stating they would shut down our account if we didn't comply by February. I called, spoke to the consumer dept. and the KYC department. They couldn't open 2 documents from my original submission. Ok, no problem. I sent the 2 files via email, stayed on the line with the person there (ANNA) to verify. She had no issue opening the same documents I had previously submitted. She verified all was fine, no need to send anything further, all was received. I heard nothing more via text alert, phone call or email. Great. 


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I canceled my Home Depot Citibank card. I then did a balance transfer for the entire amount. I spoke with an associate to confirm. I then started getting bills for a hundred and something dollars. I called and apparently they added on all the interest for that next month, after the balance transfer. I called and they told me basically too bad, but after long convo, they agreed to get rid of it if I paid 34.16 (which I shouldn't have had to do). I called back to pay and the lady had no clue what the other person had said or promised. She told me she'd put the credit on it and It should say zero when I log in. Of course it didn't. So I waited a few weeks and called back, and spoke to someone who said it would take a billing cycle. I asked her to please make sure I don't get a bunch of late notices, and she said I wouldn't.


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I was a victim of fraud on my account. I was out of the country at the time as well. I am a early paying customer and have never been late with payments until this incident on my account and was unable to pay any of my bills. As soon as my account was sorted I paid. I got a late fee, and tried to get the fee waived. Citibank refused to take care of the late fee due to this circumstance (which I have proof of). They told me I was "ineligible" for a fee waiver... A VICTIM OF FRAUD IS INELIGIBLE FOR A FEE WAIVER. I was so floored and disgusted.


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Received a letter from Citibank KYC Dept (Know Your Customer) first week of January 2018. Contacted their KYC dept and was told they need to verify email addresses and signers on the account. I filled out the forms and emailed them. Then to be sure I went into the branch and had a Citi Business Banker call KYC and verify that the info was received and it was. Two weeks later my Citi Business debit card will not work in the branch to deposit a check. The teller told me it was cancelled. I then sit down with a Citi Business Banker again (the same one) and she calls the KYC dept. They say they received the info, but my card was deactivated anyway.


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We have been Citibank customers for 17 years. After receiving a letter a few weeks ago about them missing my husband's employer info we called 3 times only to be told they showed no record of the letter being sent. Then last Saturday they block our account without any notification. The past week I’ve called KYC 10 times, sent the info via fax and email twice. Was told it was rec’d and in process. Then today (Sat) they without notification close our accounts and liquidate. We have no way to pay our bills or mortgage. This is gross misconduct on Citibank’s part! Don’t bank here!!! Leaving after 17 years!


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Citibank has repeatedly placed unreasonable blocks on my only access to my account (online and ATM cards) leaving me stranded overseas with no access to my funds multiple times. Despite providing all information that was requested through their secure email and phone calls, my access has again been blocked and there is no certainty when the problem will be resolved.


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This bank is the worst, their business hours are terrible (opening at 10am closing at 5pm by my home). A lot of people do work evenings you know! This makes it impossible to go to the branch to resolve any issues. Been waiting for my new debit card for a week now after I was promised 1-2 day shipping. Nobody never knows anything when you call their customer service number. Really considering finding a new bank to bank with.


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Citibank has closed all of our accounts without any warning or advanced notices. No explanation can be provided over the phone either from Citibank customer service. I am waiting for some kind of correspondence due to the letter I sent them. We have excellent credits and long term membership. It is very unusual for a well known bank to do business this way. I sure will not support this bank and will not use their credit cards in the future.


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Have been trying to close/transfer an inherited IRA account for 4 months now. I've jumped thru all their hoops but still nothing. Responsiveness - HORRIBLE, I have to email and call weekly. Say they'll call, then don't! When ask to speak to a manager - they "don't have any" yet they constantly have to run things by their "management team". Has been a time consuming nightmare I would not wish on my worst enemy. The branch people are useless and have no authority - but they will bend over backwards to take your money!!! Citi has been my primary bank for 20 years, but after this all funds will be moved to any other bank! There is a reason their name rhymes with **bank...


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I have been with Citibank for 10+ years and I am thinking to move all my accounts out! Just for today, here are the bugs: (1) Citibank business online will not allow setting up a recurring payment... There is a bug on starting date! (2) Citibank business Popmoney does not allow setting up a recurring payment... There is a bug on recurring options! (3) My personal Citibank account suddenly does not log in anymore... I had to call to change my password. (4) I called the customer service to help its dying IT department... They cannot verify my account! And would not take a note for their IT people either. Last week, I went into a Citibank; they do not handle business account?! I had to go to another location. I am spending too much time as if I am working for Citibank! OMG. Is Citibank going through bankruptcy? Very shaky bank.


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I made a payment on the automated telephone system. For some reason it didn't go through. I tried to resolve the matter with CS but the lady had a thick East Indian accent which made it nearly impossible to communicate. I asked for a supervisor and she told me none were available. I tried to reach out thru the message system online they wouldn't hear me out and didn't accept any responsibility on their end. I tried contacting the BB and the FTC to reason with them but they still kept applying late fees to my account. They are full of it.


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Citibank has always fallen short here and there. They put very minimal limits on what I could spend on my card. 1,000 limit, when my rent alone is 5,000. But I looked past this. Big mistake. I went to the ATM on a Saturday. It was URGENT I get the deposit into my account, as I had rent overdue. To make a long long story short, the ATM ate my money. It spit out a receipt with no explanation but sorry, we are unable to return your money at this time and a phone number. Pissed off, I called the number on the receipt assuming they’d immediately connect me to customer service. Not the case. As per usual, I waited on hold over AN HOUR! An hour!! When she came to the phone, again I could barely understand the lady. They must work with Asian gals. Ineffective and overly apologetic with no resolution. Lady, I don’t want your sorry. I want a solution


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I had an item I had to sell and I advertised it online on an app called OLX. After I had attracted a buyer we talked about using Citibank to transfer the money into my bank account after I posted the item. I soon got an email from Citibank saying this action can only be verified if I send them proof of postage and am not allowed to show the buyer until authorized to do so. After I sent them the proof of postage they immediately responded by saying that it is going under verification and the money will be credited to my account within 24 hours. I waited until the next day to find that I had still not received anything. I talked to the buyer about this and emailed a complaint to Citibank. 


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I signed up for Citi's checking account since I already had a credit card. Signing up was easy as pie. Getting money into the account was, and still is, a damn nightmare. First, I tried setting up direct deposit. I got the routing and account number from customer service, and gave it to my employer. They got a notice that the deposit was rejected, so I would get a paper check that pay period. I called customer service back, and verified I had given the correct information. Getting a bit annoyed. So I try to mobile deposit my check since I don't have a branch nearby... deposit limit is $500 for new customers. To recap: Citi won't let me direct deposit or mobile deposit my paycheck. My only other option is to mail it in. I ended up using Ingo Money (another annoyance) to put my check in my PayPal account so I could take care of bills.


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Companies that lie and give false information regarding their rights to dispute a credit card charge should be sued for malfeasance and fraud because they seem to imply that the vendor is right rather than taking the time and effort to stick up for the customer. I have been waiting for some time to hear via mail how my dispute is going and Citibank has failed to notify me via mail in spite of the fact that I provided my current mailing address. I currently am out $1,000 and definitely thinking of filing a suit against them for failure to stick up for me - their customer.


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I placed a formal complaint against employees on a recorded line on 04/2017 and I was told they will investigate and let me know the results, after a few months I called and I was told that they didn't made any decision yet then I start to call on a monthly basis but I received same answer! On October 2017 I start to ask a copy of the script. I was told we will make a request. NEVER received. I called end of October then November & December. The answer was the same. They will make a request and they didn't make any decision yet and whoever answer the phone says they can't contact that dept. only email request and I asked if I could speak directly with them. They said NO after I was mistreated by Citi employees. 


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I have been a Costco customer for 20 years and I really dislike the Citibank Credit Card they transferred their members into. I also feel that after they did that they stepped out of the picture and want you to complain to Citibank. Not them. I handle all the bills in our home. My husband wants it that way, so he has made me an authorized user on everything. When Costco had us with American Express all I had to do was pick up my home phone that was registered with them and the recorded message would greet me by my first name and ask what they could help me with, when I said I wanted to make a payment and I was transferred to a live agent to do so.


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I just returned to live back to the US I was a client of Citi year 1999 to year 2003, never had a great experience just because it is popular. I recently came back and went there to open an account one for me one for a new corporation. My new company designs in the USA and manufacture in Asia. I deposited a personal check to open the business account for 5000 Us dollars. The purpose of that was doing a wire transfer of 3700 US dollars to China and leave some rest in the account. I was indicated that I can perfectly do it over the internet. So I did it. Transaction was not approved but also went to the fraudulent department. So next day I went to the branch with my id and ask them if they can do it. They said it is the same. They need to verify things so is better I go home do it there and keep waiting on a call. I did it so. Transaction again was rejected so I called to the fraudulent department. 


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Gave Citibank my correct banking information and they claimed the bank kept rejecting the payment. The money was in the account. The bank says they have no reason to reject the payment when the money was there and that they were not the ones that would gain. Citibank charged return fees and other fees even though the account number, address is correct, and the funds is there. Talked with both Citibank and my bank. I honestly tried to make the payments over the phone with both companies. Citibank also refused to drop the return fees. My payment was timely. This happened two months in a row. Illegal fees are being added to my account. Scam. Citibank is the only creditor that has this problem.


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I have been a member of Citibank for the 9 past years but few weeks ago they closed all of my credit cards accounts, and a checking account for no specific reason. Only thing I got from them is the letter, after my account already were closed, that stated closure of my account without specifying a reason. I never miss a single payment and always kept my balance low on all credits cards. And now my credit score is ruined by the CITIBANK (credit score was 790 and now 640), and the most upsetting thing they don't care, at least they should tell why they are closing accounts. 


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My first review of Citi Card CService for 7 yrs.They are good to you as long as you don't use/ask for their so called "beneficial" services, like personal consumer protection, but just pay your bills. I filed a claim to reverse the payment of $96 to AirBnB, that supported a dishonest host, that ran a roach-fested apt, when I canceled my reservation within an HOUR after booking. Citi Card (I have two CC accounts w/ them), after I submitted email with cancellation details, dragged for 2 months w/ their response, after emailed me that they won't reverse the payment from the merchant because I "agreed" with their cancellation policy. Sure, if I didn't, I would not be able to book to begin with. I didn't have time to read horrible reviews about that host property, which AirBnB chose to ignore for months. 


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OMG. I HATE, HATE, HATE Citibank!!! Their fees are ridiculous, and their customer support - well, what a joke. I've been a customer for 2 decades and they still charge me for every little thing. For reasons I won't mention, I can't close my darn account with this horrible bank for now and need to put up with their crap. I would never EVER open an account with these crooks ever again.


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Citibank is one of the most unethical companies I have ever dealt with. Entered into a settlement account and paid my balance in full (as I was told by 2 representatives). Then they call back to tell me I owe more. Do not do business with this bank... Use a credit union.


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I opened an online account about 3 weeks ago and I am still trying to get online access. I created an online access with my original info and few days later wasn't working saying they have a problem and try later. I tried for days and the same issue. I decided to call and they said I had to create a new account with the new ATM number. I told her I didn't have it with me and she said that is the only way to create my new account. I got my ATM card and decided to start the online process... the Pin was wrong and I called again. After 25 minutes the lady told me I didn't have the pin and I need to go to a branch. I explained to her that I opened a online account because I didn't want to go to an any branch. She said that was the only way. I said if I go to the branch I will cancel the account... that was fine with her.


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After 3 and a half year with Citibank, they sent me a letter and closed my account. When I asked for the reason, it was a very stupid silly reason. I will never use Citibank in my life. I use big banks and never had any issue. I will never recommend Citibank to anyone. If you want to wake up in the morning and find out the bank sent you a letter saying they will close your account, then choose Citibank.


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Someone stole my identity, called the Citibank call center, used my information and transferred all of my money out of my checking account, into a linked Preferred Money Market Account. Then, opened by phone, a joint savings account with me. Moved the money from the Preferred Money Market into the newly established savings account. That person then went into a branch and withdrew the money. I did not receive any alerts, no one from the bank checked with me if this person should open a joint savings account with me and there was no alert when the money went missing.


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I called "Existing Customer" phone number assistance and someone with a foreign accent answered. It was like explaining into thin air. He did not listen and just rattled on like a recording. I checked if he was a recording by asking a question so I found out he was a real person. I tried to explain my problem but he wasn't listening. I emphatically said "LISTEN TO ME" in order to get to him, and he hung up. I have had many occasions to call Citibank support because their website never worked for me. I am not exaggerating that I have been calling each time I try to log on. I do all my businesses online and access many websites and only the Citibank websites give me trouble. The irony of this is that I want to pay my bill. So what I will do is stop paying and just wait for them to take notice and contact me directly. I am glad that Hilton Honors is now being taken over by Amex. Perhaps it will be better then.


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Home Depot uses Citibank to issue $100 Visa credit card for damaged freezer delivered in Oct 14 2017. Due to damage on the appliance, Home Depot agreed to issue a $100.00 Visa Gift Card through Citibank. Yet Citibank has not processed two times and want to take another 30 days to do so. It has now been over 8 weeks, and Citibank cannot tell is if it will be issued in 30 days or not. I give Citibank on a scale of 1-10 a Minus 0 ZERO!!!


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I had 6 charges of fraud on my card recently. I called and spoke with Agent #1 on Sunday. She assured me they would file this with their fraud dept and have a new card to me by Tuesday, via FedEx. On Monday I spoke to Agent #2 about the additional charges saying I spoke to the company who submitted the charges myself and to make sure they were investigated. It's now Thursday and no card. I call and speak to Agent #3 who said it will be 7-10 days before card goes out. Asking to speak to a manager, the manager said it would be mid of next week before card will show up even though it is still in the warehouse and has not even been mailed yet!! I also have no level of comfort that the fraudulent charges will be removed. Their customer service team needs additional training.


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Don't bother with this bank. As a new US resident, they gave me hard time opening an account and a secure card. Their staff is hardly professional. I should've checked the reviews online before going with Citi. My friends went through similar journey with other banks and did have any of the issues that faced with Citi. Don't bother with them. Their internet banking looks like something from the 90s.


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They have such a miserable system that I stopped using my credit card with them for some years. I kept it as a backup, primarily because I have a lot of points. I recently needed to use it again, but couldn't find it, so called the customer service. Punched in my ss# 4 times, answered a string of security questions. But they couldn't verify my ID because I have a new phone number now that is different from the one they have in file years ago! Can't replace the card, and can't close the account until they "investigate" the account, which has no definite time frame. Stay away from this bank. From online account access to ID verification, they are the most incompetent bank that I ever dealt with.


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Their phone centers are staffed by failures who are unhappy with the totality of their lives and express it through the tone of their voice when talking to you about how to open a checking account. Due to an unsatisfactory chain of phone transfers that failed to resolve a mistake they had made regarding my checking account, I have stopped paying my Citi credit card bill entirely as a punitive measure. When they call weekly to remind me to pay it, I will now tell them that when they go back and listen to the recording transcripts of those phone calls, track down the problem, and make it right, then I will consider starting to pay the credit card bill again. Otherwise, they must not want their money too badly.


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I opened a Costco Citibank card for the rewards and extended warranty, the credit limit they gave me was extremely limiting compared to other limits ($10k vs $27k for Discover, $24k BofA, $20k Chase, even another Citicard is $18k.) They said don't worry, I can get an increase when my card arrives, however they now want to pull my credit report (hard pull) a second time in 7 days for the credit line increase. I am going to not accept the terms of service so the account disappears from my credit report, and cancel my Costco membership (Costco did nothing wrong) Citi is horrible to deal with, credit supervisor even said the "credit system is messed up"... And this was the credit supervisor. I will probable end up canceling my CitiAA card because of this. RUN away from Citi


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We've been with Citibank for over 17 years and they sold our mortgage to Mr. Cooper. Why do banks do this?! I don't know this company, but from what I've read here, I expect problems immediately. I've always done my own escrow account, never one late payment, paid off four mortgages. Seriously this pisses us off!!! Now I have to 'trust' that my balance going forward is correct, I have to 'trust' that Citibank forwards my payments correctly to Mr. Cooper, I have to 'trust' that Mr. Cooper isn't going to demand an escrow account, I have to 'trust' that all my end of year information is correct and handled in a timely fashion. Next mortgage will never be with Citibank and from what I can tell, not staying with Mr. Cooper for long. I'm opting for a local Credit Union so the money goes there and stays there and supports my local community. You wonder why people hate banks and mortgage lenders? This is why, quit buying and selling mortgages you greedy B's!!!


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I have been downloading my statements monthly to review and check against receipts. Now they have changed the download so I cannot edit these statements with comments or highlighting. This makes reconciling purchase receipts much more cumbersome. The document says (SECURED) and I can't change it. I called Citibank and they have made this change on purpose.


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Called regarding charges that were fraudulent. Operator said I needed to pay them because I gave trial offer authorization, called back different operator took care of. Had fraudulent charges - took 2 weeks to get replacement card sent to wrong address, then never shipped to correct address when notified. Called back today about another incident and got operator with poor English, not the first time, finally got so frustrated just hung up. Customer service plain sucks! Going searching for other card options. Just not worth the headaches. Used to be great to deal with last few months. Customer service has been bad in my opinion.


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Citibank stole three of my credit cards. My Chase card was tracked back to the Citibank office in Maryland and was being used at Citi's main office. My Capital One credit card was intercepted by Citibank in Topeka and was overdraw. That was a 20,000 limit card. I've talked to at least four other people this has happened to. They intercept the codes in the mail and reorders them back to Citi as their bank cards. I'm out over 65,000 with my last Barclays card they intercepted. Someone please help prosecute these **. They get away with it because they redeem the cards into their institute, Help please.


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Similar to the msg below recently posted by Jan, Citibank closed our savings account due to inactivity. We received a letter from Citibank, so we went down to the local branch and used an ATM to deposit money. But we deposited into a LINKED checking account whereas Citi requires activity in EACH account. If you have two accounts with Citi (a checking and a savings account), Citi will close your saving account even if your linked checking account shows activity. Citibank never called us on the phone or sent us any email, they just sent a letter and then closed our account. When we called them, they told us we needed to have a transaction but never told us it had to be in THAT account as opposed to our other, linked account. We now have to figure out how to get the money back from some state agency.


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I had a Citi card with a decent limit up until about 5 minutes ago when I closed the account because their customer service is terrible. I have had the card for years and have paid off the account in full. My disappointment stems from the foreign customer service rep and the system in which they deal with fees. I had a domain renewal charged to the card which had a $0 balance at the time and I did not realize that card was on file so I was late to make a payment. $105 in fees later, I respectfully requested that one of the $35 fees be credited and I would pay the rest in full.


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New customer to Citi. Deposited my paycheck last Thursday, still no available funds. They gave me $10 available out of my check. I understand I have a new account, therefore they hold the funds longer. But come on!!! A week and still cannot use my funds from my paycheck is very frustrating. Can't pay my bills, can't eat, cannot afford to do anything. What really grinds my gears is they told me it would be available today AT THE VERY LATEST, guess what, it's not. I called and all they offered me was an apology For receiving Incorrect information. Screw Citi. I'm closing my Account and going back to US.


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Last night 10/23 I received an email from Citi entitled Notice of Account Closure and for me to go online and look at my account for a notice. I did this and nothing new was on there. So I called Citi customer service. I was told that since I had not used my account in 24 months that it would be closed if I didn't use it by 10/28. On 10/24 I decided to use my card but decided that I better look at my account online again for any messages. There was a message on there this time that my account was closed. So I called customer service again and talked to a manager. The manager said that the account was closed but that they would be glad to take information from me and review it to see if I qualified for a new account. This really made me mad. But I reluctantly gave her my full name and SS#.


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My overall experience from Citibank has been unpleasant can I get so frustrating when you want to solve a problem with customer service you have to speak to a foreign representative because they're too cheap to hire people in the United States to handle their affairs. Heaven help you if you don't have a checking account because no representative in the banks will talk to you because they claim they can't access your information. My recommendation bank somewhere else.


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Citibank played a very big part in ruining my credit. I was a customer with them for a very long time and in very good standing. Last year I was diagnosed with a brain tumor. As a result of having this tumor, I unfortunately got behind in a couple of payments. I had been making these payments for years without any problem because my credit was extremely important to me. After my surgery, I immediately got back on track. Citibank didn't care about my circumstances or the fact that I had no control over falling behind (for a brief time) or that I had been with them in good standing for so long. A company that does not care about their customers is not a company worthy of doing business with.


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On 10/1/17 I made TWO separate payments to Citi via their online app. I only received one receipt reflecting one payment but my bank withdrew the TWO payments so I was fine with it. BIG MISTAKE. There was an enormous amount of confusion to follow and it took me calling 6 times over the course of 8 days before someone at Citi actually took the time to investigate. Her name was Charlie and she was wonderful. I'll get to that in a minute. I called Citi on 10/4/17 when I noticed that though my bank had sent two payments on 10/1, Citi only reflected one payment. In total this call took 45 minutes to review and explain. I had to verify my information 3 separate times. I was told all I needed to do was send over the two separate Trace numbers which I did within minutes. I was told my account would be credited pending investigation and that this issue would be resolved by Friday (10/6).


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I prefer to do all my banking online. I use Citibank's inter-client transfer, and I both send and receive international wire transfers several times each month. I have found that with almost 100% accuracy, the online banking site will stop working for me after I've done a few things; it's *extremely* rare for me to be able to do more than 15 minutes of tasks paying bills and such without it ceasing operation. At that point, the only solution is to restart my browser. I typically have lots of Windows open so this is incredibly disruptive; Citibank has made no effort to fix, and simply advises me to restart the browser.


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I have been banking with Citi for 16 years and never had issues until the last 6 weeks. They started holding deposited checks for up to a week when before the funds were immediately available or at least the next day. They contracted with Zelle to send and receive money. My renters never had an issue until Zelle, wherein now payments are cancelled with no notification to the payer or payee. I had a contractor at Home Depot and they called for my card information. It was declined as possible fraud. I responded to the text that it was not fraud. It said my account was available again. Called and tried again, declined. Called the automated system and there was still a fraud hold. 


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I had referred two of my friends for the credit card, there was no response from Citibank team, after sending reminder mail from my end, (CITIBANK) they had responded and verified my friends' documents. After that they told they will issue the card within 7 working days. Still they had not issued. Hence I feel this program is just for name's sake.


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I have a credit card with Citibank. This month, they have made innumerable mistakes, causing untold hardships. First they locked my cards for no reason. I had to call to unlock it. Their customer service was totally ignorant with foreign reps. Also, the supervisor was very rude. Then I could not get online. Then I was told to re-register. Why? This is the worst credit card in the world. Stay away.


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I applied for the Costco Visa card. I was told it was too soon by just a couple of weeks before my two year mark after BK discharge. The reconline which here they say doesn't exist but their phone # is: 800-695-5171, said to wait a little bit and call back. So I did and got told the same thing, "Wait just a bit more." So I became frustrated and wrote to the executive office email. What a joke. They speak like robots and don't listen, she just kept repeating herself over and over as if she had no clue what I was talking about. Citibank doesn't help people, they hurt people. My husband passed away and my world went down really quick. I worked very hard to get to where I am now and I spend hundreds at Costco every weekend.


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On Friday morning, 9/8, I woke to see over $1,000.00 had been transferred out of my account using Zelle, a product created by a company called Early Warning Systems that is forced on everyone with an online account. I had not set up a user profile, yet, I received a confirmation via email at 1:51 AM that one had been successfully created. By 1:53 AM, $1030.00 had been fraudulently transferred out of my account. Numerous phone calls ensued thereafter, to date, approximately 18. It is now 9/14, Citi has still not replaced the funds. My rent check has now been returned after multiple phone calls to force it through now causing a problem with my landlord. 


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There are two issues related to this Citi product: Although with this account, Citi supposedly waives the 3% fee for withdrawing money from a foreign non-Citi ATM, they, in fact, do not. In simultaneous tests with Citi versus NY Mellon, Citi keeps the 3% and NY Mellon refunds it within hours. The exchange rate normally charged in making purchases or ATM withdrawals in foreign currencies is the Interbank rate +3%. Citi charges between 22% and 25%. They have claimed that this is because of the ATM owner or the vendor. However, simultaneous tests with Citi vs. NY Mellon showed NY Mellon only charged 3%. Citi will not disclose to me their foreign exchange policy and the Terms and Conditions utterly obfuscate the policy. If you spend a lot of time overseas, as I do, this kind of gouging behavior seems nothing short of criminal. The fact they hide the particulars is especially bad. This policy makes them 10's of millions annually, I am sure.


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In November 2016 I filed a fraud claim against a company in California. The person who took my complaint Lia, gave me Case number **. She incorrectly charged the wrong company, Ali-express with fraud. A few days later when I found this out, I called Citibank and talked to Darnene who I reported this error to and again named the company for which the fraud complaint was intended. Darnene assigned me case number **. I assumed at this point that now Ali-express would be paid since they were not the company I filed the charge against. I received a letter from Citibank asking if I wanted to drop charges against Ali-express in March, 2017. 


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Who would do this and not CALL their customer? This is poor customer service. I cleared my account and had an 85.00 balance in my checking. I went out to eat at a restaurant and found my card was blocked for a check that was PAID for. No one called and the bank will be closed on Monday. I also have a Bank of America account and have never EXPERIENCED service like this. I am changing my Direct Deposit account. Thanks Citibank.


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Here is everything that happened. I had a Citi Forward card getting 5 points, but that got changed. I signed up for a Premier card in 4/16, expecting bonus points. I called in May to confirm I will get my points, they told me no, and that they have the right to deny the points. I cancelled the card because I didn't want to pay the fee. I left the issue alone, but recently saw the new offer for Citi Prestige. I signed up for the Citi Prestige. I called in to confirm they will give the points, they said no again. I pushed the issue, and they said that because I closed an account in the last 24 months, I don't qualify. I said I didn't get any bonus points on the Premier card and explained the issue. They told nothing they could do.


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Have automatic withdrawal from my checking to pay Citibank equity line monthly. Recently requested due to new employer to stop auto withdrawal as employer mailing paychecks. They placed a note in my record, but failed to place the actual stop. Consideration is they felt I probably had enough money and they wanted it whether it was in my plans or not. They have offered to pay the overdraft fees they caused, but my reputation is tarnished for not being astute enough to know that this would occur as far as the bank and creditors are concerned.


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I got a letter from Citibank regarding my Home Depot credit account. It had my credit card information on the letter. However, it was addressed to me at my son's address. I have never lived at my son's address. The letter was about me being enrolled in a Balance Protector program that I may not have consented to. What kind of place is this? They send my credit card information to my son's address. Who else did they send it to? They enroll me and supposedly charged me for a program that I didn't authorize. Someone needs to investigate them. No wonder there's all kinds of banking fraud happening nowadays. I called and no one there knew anything about what I was telling them and had no idea how my address could have gotten screwed up with my son's address. They even said I didn't even have an account with them -- even though I have a credit card in my hand with the same number as the letter. This is just wrong.


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I've been with Citi, for almost 3 decades, I've recently experienced losing my job after 35 years. I asked my local manager Bernice to look into reducing my loan for six months, from 338 to 170 or so. She said no. Even after I turned in all my bills which add up to almost 3500 a month just to survive. Instead my note was moved to some RUDE person named ** (at marbach & 410). ** said I wouldn't answer, although I kept leaving messages, I made a payment at another Citi, on both accounts Mr ** said I never did. I faxed him the copies, he said OH (no he understands). So at last conversation. Mr ** said "ok now I see," and I explained. I'll be there august 29 or 30, he said ok. Now the 22 of august my wife broke her arm. Citi ** has called almost 10 times. Geez wtf is wrong with this guy??


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I will say one thing. I spent over $4,107 to pay off that credit card that was only a $1,500 credit limit. When I was 18 I opened up a credit card, could not afford it, was jobless. Now that I had a job I paid off the credit card and two sums totaling up to 4,000 $100. Now I just get something in the mail after paying everything off saying that Citibank which is also known with Sears is trying to charge me again $4,100. This is BS. I think I may actually take you guys to court.


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Citibank credit card is one of the most cheated. They will tell something & do something else. They have offered me credit card on my birthday & convinced a lot to me by such good offers, but I haven't got 50% offers. Offers gave by them was: Credit Card is totally free. Once you will get credit card, till two months, "No interest" will be Introduced. Above two statement was false, I thought for two months it’s free, so I can use it. When I started using credit card, just for the 1st month, no interest came to me while in second month, they started putting interest. When I spoke with Customer Care Staff, no one responded properly. Staff will not sort-out the problem, they will start explaining their policies.


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I was very upset when Costco switched from AMEX to Citibank. I had an AMEX card for over 25 years and always found them to be very consumer friendly with an excellent website and great benefits like travel, etc. Right away the Citibank card was difficult to read. They seemed to hide information on purpose and I decided I would only use it at Costco because I am forced to use it there. Unfortunately last month I used it for a little more. My balance was $2550 and change. I made a payment of $2500. $50.00 shy of the total balance. 


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We have been with Citibank over 35 years. They have never let us down in any way. We have savings, checking and two credit cards with them. Their customer service is top notch.


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This bank does not help at all to their clients, with the programs available, to refinance the house. They just said, "Sorry you don't qualify, that program is not for you," even if the client has the tools that said he does qualify. They keep us from one department to another and nobody wants to help. I had experienced this trying to get help with the HARP program. This is one of the worst bank I ever had done business. Also their personnel doesn't return your call when we leave message. And we have to keep calling for hours and days just to hear the same answer and no options at all. I have months trying to get help with them and nobody wants to work with us. It looks like they practiced that to have the client lose their properties.


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Everyone of the bank's officers for the twenty plus years I have been a customer, all without exception have provided guidance and effective use of their services for my needs.


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In March 2017 I took advantage of a CITI promotion incentive that required an account to be opened, and the funds to be kept for 90 days. After 90 days, CITI would make a 1% deposit to the account. Seemed like a good idea at the time, but turned out to be a nightmare when trying to make a withdrawal. Had visibility of the deposit for approximately 3 days after opening account and then had no visibility or access. Follow up inquiry response "Would not have visibility until debit card issued". PIN info for my wife arrived in mail which had been mailed 3/07. Called CITI and was informed that card had been mailed, but I had not received. Another card and PIN sent on 3/25 via overnight. Received box of checks with all documents located on bottom of box underneath checks. Did not plan to write any checks so just put box aside. My error!


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I would like to share a recent experience with a Citi credit card account ending in **. Issue in short: “In July I had made an airline ticket purchased for $1050.00. However, the trip to India was then cancelled because of personal health issues to my dad. The airline then refunded $600.00 because of cancellation from $1050.00 that I paid. So Now I have a CREDIT balance of $600.00 on my account.” The account charges were paid in full and I had a $0.00 balance.


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I have been a Citibank Diamond customer for YEARS. This year, we moved across the country and in the chaos I missed (for the FIRST time) my monthly payment. I noticed the error a few days later and called in and made the payment over the phone. A few weeks later, I get a letter in the mail that I activated a penalty Apr of 29.99% by missing my monthly payment date. I called in and requested a courtesy reinstatement of my previous Apr and Citibank refused. I shredded the card, took my business to Discover and forgot all about Citibank and their nonsense. Today, several months later, I get a letter in the mail, that YAY, they have increased my credit line significantly!


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Seniors who expect to have a POA at some time should RUN! I have been POA for several years for my aunt. I can't so anything. I can't get statements, tax info and I can't get Investments to transfer money into her checking account to pay her nursing home bill. They insisted a pay to overnight the 5th POA to New York and 2 weeks later, no one has done a thing. The investment guy says he wants to send her a letter but he doesn't know her address and won't take it from me. This bank has been sending the statements to the same retirement home for 18 years. I gave the investment guy her phone number but he insists on calling a dead line. He won't answer the phone when she calls. Charging her for this incompetence is CRIMINAL. This abuse of the elderly needs to go public,


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Without proper investigation or even any attempt to justify transactions, Citibank sent us letters stating they were closing ALL of our accounts. The fact that our business account had a 10 year history with them was not even taken into account. Apparently loyalty and relationships with customers means nothing to them!


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After my husband filed Chapter 7 Bankruptcy we have received a letter from the Vice President of Citibank G. Goldberg (CITI P.O. BOC 790040 St. Louis. MO 63179-9819), who stated that he sold the account to the "investors" Sherman ** LLC c/o Resurgent Capital P.O. Box 10497 Greenville, SC 29603 and they will attempt to collect the money. Mr. Goldberg says that he follows the law and that he is not going to violate any provision of the United State Bankruptcy law, but now the new "investors" will start to "collect" the money. I found that Citibank had a lawsuit for the same reason during 2015. 


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Was approved for a Shell a Exxon and Home Depot credit card in May. Went to use Shell card in July, did not work. Call customer service and was advised all 3 cards were closed. When asked why, stated had too many credit inquires but they approved them and I had not had any other inquires since. They’re crazy company. Not trustworthy. Someone should shut them off. They discriminate very badly. I will be praying for the people that make the guidelines for this company.


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I would not recommend opening any accounts at Citibank. Citibank was running a $400 promotion to open an account if you deposited $15,000 and kept it there for 3 months. I went in to open an account at a Citibank branch within one day of seeing the promotion online. When I walked in to open an account, the first words out of my mouth were that I was opening an account because I saw the $400 promotion online. The banker and I literally talked about what a good deal it was. We also talked about how soon I would need to deposit the money to earn the promotion amount and how long it would take for the bonus money to hit my account.


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Citibank issues credit cards on behalf of Best Buy and other retailers. I had two of them. One was an NTB card and the other a Best Buy card. I paid off the NTB card in full and plan never to use it because it is a Citibank card. I had a dispute with Best Buy's Geek Squad where I was lied to and made to spend on fixing my machine where I finally had a machine that was returned to Windows 7 when it had Windows 10. On their advice I also bought a wireless card which I was told was not necessary. I opened a dispute which is not being resolved as Citibank does not want to commit in writing why the dispute was resolved in Best Buy's favor.


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Does it have to be a nightmare and stressful situation to open a simple checking account? Several times I've waited to receive my new account package which was assured to arrive in the mail 7 to 10 days! When I called to see the status my account was never found! That should have been indication this place is a joke! I had to go into the bank to complain to manager my experience which he was understanding! After over a month I received bits and pieces of checks but no card! That was another can of worms! Another 7 to 10 days! Today I find out that the $4500 that I had deposited Mon now Thurs! Due to server difficulties accounts won't be accessible till this weekend! That's funny. They're closed on weekends! Citibank you'll be closed permanently!


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I wish zero stars was an option. I switched from a local bank to Citibank because I travel internationally and needed a bank with international locations. The customer service at Citibank is terrible. The people are helpful when you eventually get to speak with them but the bank consistently provides insufficient staff to handle customer needs. Every single time I go to the branch I have to wait 10-15 minutes to see a teller and 30-60 minutes to see a banker. 


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My payment was 10 days late. I advised Citibank that I was unemployed and benefits ran out. After sending message to that effect, they responded with the charge was valid and would not be waived. I explained that I wasn't questioning the validity but requesting courtesy to waive late payment (customer for almost 10 years). I was advised by a heartless SOB that it is against their policy to positively assist their customers. Funny thing, Synchrony Bank was able to waive the fees from both of my Walmart cards and my Kohl's card and Capital One even assisted me with reversal of TWO late fees because my unemployment ran out just before their due date. That leads me to believe it is Citibank's rules and not those of the banking industry.


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I have been working for my company for 18 months. My salary has been processed the same way in all that time. Last month, Citibank did not process it. Citibank said it was the fault of my employer. My employer confirmed that it has been processed exactly the same as usual. They showed me the details. Citibank could not confirm what had happened, only they could not process my salary in the allotted time, so it was rejected and sent back to my employer. My employer said that they have not received it.


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I recently had fraud charges made on my credit card. They were flagged but somehow I wasn't credited for both of the fraud charges made. I called a week later to find out why and if now I would have to pay since my credit card payment is due this week. The man who didn't speak clear English repeated himself 4 times without answering my question. He also got disconnected with me for about 2-5 minutes and laughed when I told him and said his computer was restarting and the screen was flickering. 


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A few days ago, I inquired about the status of a check issued by Citibank and the reason why the recipient had not received it after five (5) days. As a result of my inquiry, the agent (located in the Philippines) decided to put a stop payment on this check without my authorization. His actions had resulted in additional charges due to a returned check by the recipient's bank. I may be closing my Citibank accounts in the near future.


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Firstly, I've been a customer at Citibank for about 4-5 years now. Let's start off by saying for such a large company their ATMs and bank locations are pretty spread out. Especially compared to Chase. Secondly, another comparison to Chase, when you lose your card they are unable to issue a new card immediately. You have to wait for it to be mailed in. Chase lets you get your card instantly, right then and there. So it's possible to provide that service and Citibank's own personal choice not to. With fewer locations, you would think they would be able to afford to saddle them with the proper printing machines.


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August 2016, almost a year ago I discovered that the fraudulent activity on the Citibank credit card was set up to pay by minimum payments from my business checking account with Wells Fargo Bank. Wells Fargo identified the thief with his name and address and notified Citibank. My Wells Fargo account was closed to prevent any future fraudulent activities. When Citibank stopped receiving minimum payments they reported me as delinquent causing my FICA score to go down from 800 to 619.


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The phone customer service is HORRIBLE. I TOLD Citibank I was traveling and to PLEASE NOT BLOCK MY CARD WHILE TRAVELING. Well lo and behold they blocked me like eight times, and usually at my most dire and desperate moment. The worst bit is because of them, I was stranded without any money in a major city. I begged and begged for them to release the security hold so I wouldn't be stranded and what did the customer service agent do? He hung up on me. HE HUNG UP ON ME. I literally had a nervous breakdown in the middle of the city when on the phone with this guy- a full panic attack... BEGGING the guy to please just release MY funds. HE HUNG UP ON ME.


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Back in July, 2011 we had open up the custodian account for both of my children checking and saving at CitiBank as same time we also open all our account and there were never a account service charge to the kids' account during those years. We did see some months was charge and it was waive and taking out and some that was no charge but starting back in 2016 the bank starting to charge from the custodian and in same it drain out the kids' account money in there and these are kids that save for the college money. We never did receive any of the statements during those charging months not until the bank send us notice that we need to deposit in the custodian accounts so that the services fees can be clear, that is when we found out that years of been open both of our custodian account has the bank been stealing from my kids account.


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I am an 800 plus credit customer that travels extensively. Citibank decided because they made a mistake they would suspend the privilege of using their card while I was on business trip. What an embarrassment and hassle!!! Despite calling them twice they had no sympathy for their mistake!! Appears Costco made an error switching from American Express. Might cancel Costco too! Sam's Club looks like they are seeking members and might actually appreciate customers that pay their bills.


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Have spent 1 hour of my valuable time on a phone with Citibank, Citibank hired customer service from Philippines. Staff from there DO NOT HEAR AND DO NOT UNDERSTAND WHAT CUSTOMER SAYS. I called 4 times talked to 4 different Reps, problem was not resolved. I lost a business contract because was not able close transaction. Very low-quality customer service. Citibank saving money by hiring people from overseas who do not provide good service (Except saying every single moment ''Sorry mam'') that's all what they can do. On long run Citibank instead of saving will be losing money by losing clients. I will be closing my account and will be moving to another bank. No need extra stress by dealing with their overseas staff.


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Was on a business trip in Washington DC, made two purchases from a trusted and reputable parts dealer in Canada over the phone. An hour later I receive a call back that the first purchase went through, second was declined?! On a card that is three weeks old that has a very high credit limit no less. I switched to this card for the AA points as I will be traveling more often on AA now and for this reason and this reason alone I chose Citi. I call the number provided when I logged onto my account and was told that I must provide a phone number that is different than the one I registered with on the application. Given I work from home, travel frequently and have no use for a home phone, that one phone number is all I have. They said someone would need to call me back and that the security hold will need to stay. 


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I was charged $25.65 for being late on a bill of $7.41. The payment was made before it was due but was not posted until 1 day after the due date. The first person that I spoke to tried to be helpful but was unable to have the charge waived. However, the "supervisor" that I spoke to was arrogant, ignored what I had to say and was generally unpleasant. I have been a customer of CitiBank for at least 20 years, and have never encountered this type of behavior. Additionally, I was told that I could not redeem the dividend rewards that I have earned in using the card. Great way to do business!


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I long for the days when banking was not such a chore. I have been a Citibank account holder for 11-years. Each year the services and availability of full branch locations decrease each year. The restrictions imposed are more cumbersome and app services are doing nothing to make up for the lack of branches in my area (Northern VA, outside of Washington, DC). Now, I must admit, when it comes to fraudulent matters, Citibank is quick to respond. However, for more routine matters, I feel there is a lack of continuity. While the new training initiatives regularly allow for the representative to falsely administer platitudes of empathy, the words feel empty and lack any regard for the matter on hand.


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I have maintained an account with Citibank for years. My credit rating is high seven hundreds or low eight hundreds most of the time. My card had a $14,000 credit line with nearly 14% interest, I maintained no balance on the card because of the interest rate, I have several cards with far less interest. Today I got a letter saying they had canceled my card due to lack of use! I guess if I am not paying them their 14%, they don't want me. My credit rating will now go down due to the ratio of available credit to debt. They have damaged me due to their greed. If there are any lawyers out there who see an opportunity to teach the banking industry something, contact me.


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I opened a checking account online and deposited my paycheck through ATM. In spite of my company's bank clearing the paycheck I deposited, Citibank's policy, holds the funds for 10 days. Unfriendly supervisor said this is a policy based on a new client's relationship with Citibank. What a way to establish a relationship with new customers?! Now I'm stuck and all my bills has to wait. Albeit they have the cash, by holding it, they made money out of my own money. I read most of the reviews here by other customers. Got me worried. Customer supervisor said my money will be available on Wednesday, 5/10/17. What I'm afraid of is that like the other customers, they will block my card &/or account without informing me. I'm closing my account as soon as I get my money back and will spread by word this very wrong practice of Citibank.


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I've been using Citibank for about 2 years and it really wasn't until over a year in did I begin to encounter issues. Mostly with the online website. In terms of using the card I've had fine experiences with no issue. It's just the online website. First issue was in mid-2016 when suddenly I was locked out of my online account even though all my information was correct. I went through the verification process online and password reset service for hours before I gave up and called. The reset system would never send the verification code and just kept looping me through menus. Turned out they suspected fraud and locked the online account? Well, why not have a message that appears saying to call them in the first place? Every message I encountered prior to that implied the problem was my fault such as incorrect name/password. Didn't bother to ever call me or send an email alert that they had fraud suspicions the entire time.


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Worst banking services. In 11/2016 I lost debit card, called and had replaced within days. Forward to 1/2017 when payroll deposited in account. I tried to withdraw rent $$ and ATM declined. It took me over an hour and 4 calls to customer service to get unblocked and my money. Issues with ATM withdrawals continues every payday from 1/2017 - 5/2017. Every payday I had problems and many calls to get my money... Then rep began (2/2017) stating it was occurring because of security issue and account flagged. I questioned why and I never had any issues. Always told "We can't give you that info, it's policy". Upset I've been as never receiving any info about security issues on my account but told otherwise without answers is disturbing.


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I receive a credit card solicitation about once a week from Citibank, and have for about 8 weeks. I have written at least three times, telling them to quit sending me their solicitations. It feels like they are harassing me.


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I received the fraud alert warning - just voice message. I was trying to reach the number provided. Waiting for last 45 minutes. No live connection. For last one year, I am ending up spending at least 30 to 45 minutes for simple issues too.


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Paid account in full on due date 4/14/2017. Citibank deducted from my account that day and sent receipt reflecting zero balance. New billing period started 4/18/2017. I was charged 30.00 interest on a zero balance. The lackey mumbled something unintelligible to justify. Even said if he were me he would also see why this made no sense. Which it did not. This is called STEALING. CITIBANK IS RUN BY CRIMINALS, THIEVES AND LIARS. THE SAME JACKASSES WE ALREADY BAILED OUT. Don't do business with these cheats. You too will have your money stolen sooner or later.


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Not only does Citibank charge a fee for foreign transaction, they block the card when I travel abroad. I am a physician that does a fair amount of international travel. In China while buying flowers in a very large establishment, the card got refused! Flowers??? The morons at Citibank have not figured that card thieves don't use the card for flowers??? To add insult to injury, their truly idiotic process alert you by email! Great! Half of the world use Gmail and of course Gmail is not available in China! Excellent system! Anyone at Citibank travels?


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Folks If you have a Citibank account & for whatever reason it was under a balance that did not meet the requirement, there is a fee you will be charged. If you meet the criteria after you were charged, the bank kept charging me the service fees until I called them only to find out they had made an error. Usually don't check my bank account details but glad I did. Citibank customer service was incompetent & took her 30 minutes to figure the error. Citi at its best... NOT.


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So I missed one payment due to my son being born and in the NICU for 10 days. I paid 2 days after my due date and asked to waive the fee, obviously because of family matter. Their manager ultimately would not waive the fee despite that I have had no late payments. Guess a perfect record does not matter with them. Will be closing my account. Just terrible.


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Applied for a Citibank card, was immediately turned down no explanation. Called customer service, was hung up on twice and then transferred to an auto line giving absolutely no good reason for being denied. My rating is above 700 and I clear 48000 a year. I have several different cards from Amex to Discover all paid on time and never maxed out. What a crock.


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We found a promotional offer of 400.00 if we opened an account and deposited 15,000 within 30 days. The process would then take 90 days to deposit the 400.00 promotional offer. We started our application October 17, 2016 online because we do not have a branch near us. We sent in application, but they were not able to verify myself (wife) since it's a joint account. I thought it might possibly be my expired DL, because they were asking for a picture ID. My husband sent in the picture ID via fax. 


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Do not open a Best Buy account. I did 18 months same as cash. I was unable to open an online account to pay my bill. I was forced to drive to the store to make monthly payments day or two late. I have paid more in late fees in the past 6 months of having my card, then toward to principle balance. After 5 months I was finally able to set up online bill payments. After paying 37 bucks each month for late fees.


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CITI is the most terrible bank I have ever seen. I want to make a large purchase in a store. So I call Citi to raise my debit card limit. It takes me 2 hours and 3 phone calls. Such a efficient company. Zero star!!! Gonna cancel my account right now.


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Received a call from Citibank on Monday stating I had a past due amount. I told the person how can I have a past due when I never received the merchandise and I never received a statement. He said he would send me a statement in the mail and suggested to speak to the persons who's sold me the merchandise and see if I could handle it and I needed help to call back. Yesterday I went to the store and I was very upset and I told him I didn't want anything because they didn't deliver my merchandise on the date promise. So the manager gave me a credit around three hundred twenty three dollars and 66 cents. I have a copy of the form credit back to your Citibank. So I called and spoke to Steve which very nice a polite gentleman and explained everything to him so then I asked to speak to a manager which I was on hold for about 10 mins.


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I received a flyer from Citibank in May 2016 which said if I open a checking account with 50,000 deposit in 30 days, I would receive $400 cash after 90 days. Okay. I was very happy and drove to the local branch (River Forest, IL). The private banker seems nice and said I was qualified for the promotion. At that time I brought up one concern that the flyer was with my husband's name not mine. The banker said it was OK as long as my husband and I shared the same home address. And then she ran into some issues when opened a new account for me and asked her co-worker to help her out.


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I have never experienced a worst customer service department in my life. On 3 occasions with 3 different representatives, the results were the same. All were rude and less than knowledgeable to satisfy my request. Citibank suspected fraud and froze my card. I attempted twice to explain that they were indeed my charges. Even after answering all of the security questions correctly, calling from the number on record, and answering every other question that was asked, I was told they had to contact a relative to verify it was indeed me. 


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This is a review regarding Citi® Double Cash Card. I was enticed to apply because of their 2% rewards system. I am very dissatisfied on how they treated my application. I applied and I got denied my first time to their lack of proper credit check. So I followed up and they ran a second check to confirm my proper credit and they approved my application. This is not where the nightmare begins. So the usual process they notify you that you have been approved blah blah blah then send you a letter via mail that your card is on the way and explains on what you can do with the new card to get you all hyped up.


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I have been using a Citibank Credit Card in India and have been charged Interest most of the times in my monthly statement. The basis of Interest calculation was incorrect and this has resulted in a huge revenue for the bank. Consumers are being looted by this bank using this incorrect calculations. I recommend you to avoid opting for this card and existing users, please be careful with this bank. You might be getting into the web of fraud. BEWARE.


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We opened a business checking account last December. In early February, I received an email from CitiBank that they are reviewing our account and need to talk us. I called the number but I always got a voice mail. Then I called CitiBank 800 number, they confirmed the letter was from their employee and tried to connect me with that employee, but reached his voicemail again. Then customer service at 800 number said they will email this guy and his team to request them to call me back, they never did. So I thought maybe it's resolved somehow.


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As long standing customers, we put a $6,500 balance on our CitiCard in Dec (new roof)... We made a payment of $1,500 in Jan; $2,000 payment in Feb; $2,000 in March. The March payment was due March 16. We mailed our check on March 10. Citi is charging us a late fee of $25 because they did not receive the check until March 20 (which they consider 4 days late). I spoke to Citi and reminded them that there was a blizzard in the entire midwest which could account for why they may have received the check a whole 4 days late. I asked them to review our excellent credit history and to waive this fee as we considered it an insult. They refused and were happy to give me the name of the CitiCard President. I will be writing to that President to let me know exactly why Citi lost an excellent customer.


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I was a Citibank card member for over 22 years. I for the first time ever was considered late for a payment to Citibank. I called customer service to explain I had sent out payments to other institutions on the same day and my payments made it to them on time. I explained that the post office here is sometime not the most reliable. They would not give me the right time of day. I was transferred to another agent and the same answer. You would think for being a loyal customer for all those years, it would carry some weight. So I decided to apply for another credit card and was accepted without reservation. So do yourself a favor, don't bother with Citibank, they are heartless.


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I had a dispute with Priceline regarding a refusal to honor their price guarantee. Citibank required me to send a letter rather than taking a verbal report. Then they said they never received the letter. Finally after a month, despite solid evidence that the merchant was wrong, they ruled in their favor. Citibank does not support its customers. I will never use a Citibank card again -- Chase Visa, American Express, and Master Card are all better choices.


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I will be paying off and canceling this account! Horrible service. Customer agents that you cannot understand, that are not from this country. The call centers are located overseas. I called because I received a late fee when in actuality I made my payment early. I guess I made it too early to stay current. I often make 2 or 3 monthly payments. But they would not reverse this fee of $35.00!!! Even though that month I had made 2 payments. It doesn't make any sense. Im done with them. Horrible customer service. Their "highest" manager said that they are "CRACKING DOWN" on late fees and wouldn't even consider reversing mine even though I make multiple monthly payments almost every month! Shame on Citi!


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This place doesn't respect its employees and it doesn't look out for its customers best interest. It charges ridiculous fees and does not respond to investigations in a timely manner. The employees are outsourced, work from home, are underpaid and abused verbally by both customers and management. Unless the clients accounts are Citigold Citi doesn't care for them. The company owes me money and for over a month they have given me nothing but excuses, like "the employee that was supposed to take care of it has been out sick." "Sorry he didn't call you back in a week to give you the status." The company denies employees their vacations and at times even their well deserved raise due to low funds they say. I could go on all day but if you work or bank with them you will be nothing but sorry.


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Citibank did not contact me by email or telephone about making my money inactive. Just by chance I have call from a salesperson of bank who try to sell me a loan. She casually told me that if I know that my 50K will go in a few weeks to government if I will not make my accounts active. I never knew about such a law that I have to do transaction to my saving or interest accounts each 2 years. Otherwise money from accounts go to government. It made me feel very terrified that bank did not even bother to notify me. Please be careful with this bank.


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Got a pre-approval for a diamond preferred credit card sent to me. My credit score is pretty good at 765 and have never been late on a payment, this is not my only card. I have several other cards for several years, and got denied from this bank. Reasoning of the bank says I got denied for not having an invitation... Which Citibank had sent to me, I had the account invitation number and everything. Will never have business with this bank and would never recommend them to anyone. I'd give them no stars if it would let me.


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I called Citibank to get my final payoff balance amount. I paid the balance, in full, based on what the customer service rep told me my TOTAL balance was. She took my payment, then I CLOSED THE ACCOUNT. She confirmed that my account was closed. Today, Sunday morning, I received a call that I owe $95, that is in collection, for a $16 interest fee they charged me after the account was closed. The reason for the interest was because I paid my account in the BEGINNING of the month, and they charge interest for that month, at the END of the month. They charged me the $16 in interest and emailed me a bill. I never saw the email because that email account is closed.


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This is going to take some time to read. I will try to sum it up. Approx on May 2016 (don't remember exactly, but around it) I was being informed by the Citi alert about a suspicious transaction on my debit card on internet for a website (AliExpress), asking me to get in touch immediately. Well, I did it via phone, confirmed with a kind attendant and ordered a new card to be sent over to me, and blocked my card. It should be perfect, but since then, my life became a hell. Amid all the attempts to get the new card, I spoke to several attendants and the so-called SUPERVISORS WHO WOULD TAKE CARE OF IT FOR ME (as they say), but I have not receive the card yet. 


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Applied online, opened account, received debit card account number and PIN for ATM. Deposited check at ATM machine. Check cleared. When I went to get some cash the card was blocked. I tried to get gas. My card was blocked. No access to my own money. I called and the customer service agent told me I would have to wait 2 days as it was a weekend and that department isn't open til Monday at 8am. That she would not help me. I waited til such time and then was told I have to fax or mail proof of address. Okay so I have no problem doing so. I understand these organizations need to protect against fraud etc... However what I do have a problem with is Citibank taking my paycheck and then illegally blocking me from accessing it. Needless to say I will be closing this account as soon as I can get all my money out.


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I deposited money in my Citibank savings account the first week of January 2017. In mid January I attempted to withdraw the money and close the account. I was told the action was complete and the check would be mailed. When I did not receive the check I call Citibank again. Citibank stated the account was inactive. Citi stated that they could not close an inactive account. 


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On December 25 I made a payment to my credit card for $9,200 at an atm machine in Coral Gables, FL. The machine reported an error and credited me for $12,000! Then two weeks later it reversed $5,700 of that so I am now short $2,500. I called the number on the back of my card 11 times for lengthy calls, mostly to India, spoke to a manager at the branch who said they are not responsible because it is a drive-through not a branch atm, but nobody will investigate or fix the problem! At one point I was "refunded" $2,800 but then this was taken out of my card! All someone has to do is check the atm and see that it has $2,500 extra cash but the call center managers they can't check an atm and the branch says it isn't their atm!!! I have been a client for 27 years and am being robbed $2,500 by Citibank!


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I am a customer with Citibank NA in Aventura Fl. My checking account was hacked and my balance is in the negative. They are telling me a check bounced when in fact I have proof it did not. I want a respond. Banks are very dishonest here in Florida. Going online does not help at all. To consumers affairs.


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I was double charged from the hospital 11/21/2016. I had called the 1800 number to have it checked out. I went to the doctor on Dec 2nd. I was very very sick. I used my debit card and was told I would not work. I went directly to my Citibank on 17th St in Costa Mesa. I talked with the clerk and told I will probably need to talk with the manager. He came to us. He looked at my account and said that it was frozen because of fraud. He said yes and nothing he could do. I said “How am I suppose to pay my bills?” He said I can take out any amount of money I wanted to. I said “What about my online bills?” He said "I am sorry." nothing he could do! I left again and went to my car and turned it on and then off.


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I filed a dispute in Dec. of 2016 for a charge online at HSN which was canceled. The dispute was processed and I received a temp credit. 2 months later, I received notice from Citi that they reversed credit because HSN responded by stating I placed the order. NO KIDDING, in order to cancel, I had to have first placed the order. Citi then asked me for a cancellation notice or credit "slip" from HSN. I sent them an email from HSN saying they were refunding amount in full. Citi said, "NOPE not good enough," I needed a store credit slip. HUH, HSN does not have a store. They are an online vendor. 


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A new debit card was issued and sent to my old address as on their register. Not responding to Citi, I was blocked from my accounts online. This I don't blame them. But, as directed by several Citi representatives I sent a registered, notarized letter requesting a change of address so that a new debit card could be sent to the present address, which also happens to be the address where I receive Citi credit cards and mail. Now this was early October and I still haven't received my debit card. I called Citi (San Antonio, TX) at least 10 times since then: First time they said they never received my notarized letter, I provided them with UPS documental proof of delivery, including the name of the one who signed for the letter. I sent a second notarized letter then started a series of Citibank claims that they sent the card but it keeps being sent back as undeliverable. 


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Our non-profit organization received a letter that threatened to close our account at Citibank. This account was crucial for our international organization to move funds to our various programs throughout the world. I immediately called our "relationship manager" who was on leave. Her voicemail referred me to her back-up, who assured me that he would resolve the issue upon her return. Unfortunately he did nothing and the account was closed. I then visited the local branch to determine the issue and reset the account. The branch staff were finally successful in getting our "relationship manager" to call us back. We had called her numerous times with no response. 


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After the hassle to open a personal saving account, only then I knew that Citibank has no debit card service for online shopping, how disappointed!!! Luckily the information came by just before I filled up the form to open the account. Why that you offer credit shopping facility but not debit banking facility? Not profitable much?


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I needed to have Citi contact my mother since my cell phone was under her name for our family plan. They could not directly verify my phone by sending me a text/calling. This is the standard practice for Discover, AMEX, and Chase. I don't understand why I needed to spend 30 min on the phone with 2 different representatives to do this. Neither my Google phone number, work cell phone, or my fiance's cell phone numbers were acceptable.


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I don't normally leave reviews, but my experience with Citibank warrants a word or two. In less than a year, my identity has been stolen two times. Each time, my American Express card was compromised. The first time, last summer, the thieves charged close to $2,000. The second time, just a few days ago, $6,000 was stolen. There is something very wrong here. These thefts have cost hours and hours of my time in replacing cards, working with the Fraud Department, closing and reopening multiple accounts that were linked to the cards, and extensive time spent on the phone going through the automated calling system, getting transferred from one operator to another, and trying to decipher very thick accents. 


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I opened a Best Buy credit card about almost two years ago. At this time now I have made some purchases like a TV, gaming system, etc.. I got a letter the other day saying they decided to close my account! When I called the guy on the phone was very rude and said they can close whenever they want to because they are the bank. Why did they decide to wait until I made these purchases to close my account. My credit score hasn't changed that much. So Citibank is the worst bank I've ever had to work with, for that reason I will not be dealing with Best Buy either until they decide to go with a different bank!!! DONT OPEN AN ACCOUNT WITH CITIBANK.


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I opened up an account with Citibank two weeks ago online. Sent my information to them and transfer money into the account. I went to get money out of my account and was told my account was blocked because I needed to provide them with my ID. I asked if I could go to the branch to give them my ID I was told no. I must mail or fax my ID to them. So I faxed it twice and they called me telling me that they are unable to read the ID. 


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I have had several Citibank accounts for nearly 30 years and have been using their online services for around 10 years. When I recently attempted to add a recurring payment for health insurance I repeatedly received a message saying there was a "Temporary Delay" implying the site had difficulties. After retrying numerous times over 4 days, I contacted their support and was told there were no problems with their website. They stated the problem was either that I didn't clear my cache or was using an unsupported browser.


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$25 late fee and $2.15 interest charge -- Evidently my payment in full of $169 was two days late because of the weekend. They refused to reimburse the fee and gouged me interest at 16.49%. How can they do that when they borrow money from the Feds at near zero and we bailed the banks out not long ago? I almost always pay in full, have a very high credit score, and they say there is nothing they can do because my bank screwed up and it's not their fault. I like Capital One, etc. much more so will stop using my Citi card.


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I received an email from Citibank to say I had a check refused due to lack of funds. I live in England and opened an account with them in September 2015 while in Los Angeles due to my mother's death. I used the account once to wire some funds to my UK bank, so I was very concerned that a check was written against my account. Upon ringing Citi bank I explained I didn't have any bank checks. I have spoken to 3 to 4 service advisors and 3 managers to resolve my issue. I found out someone wrote a check and got cash from my account. Having been successful they wrote another for the same amount. That's when it bounced. I viewed the checks online on account details. They were company checks without my name on them. Plus where shows pay to the order of, it was blank! 


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CitiBank took over American Express's credit card in July 2016. CitiBank can keep calling 3 or 4 times a day but when you call back the number, you can't speak to anyone but an automated person. This goes on for months and when you can finally shut off your home phone because of the annoying calls. Then you get from calls from the company (Alltran a collection company that Citi Bank hires) on your cell phone. The person on the phone calls and asked the person they're looking for and you respond to them and say "have you sent a letter to that person in the mail". The collection company person said "OK" and hung up. A letter came in the mail finally.


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I have the American Airlines MasterCard with a $450 annual fee. The AA lounges have turned to be lame in maintenance and quality of service provided. None of my complaints was ever resolved. I recently started a dispute with a merchant in Argentina. Only one week after that Citibank credits my account the full amount was charged again with no previous explanation or notification. At the same time that I start to deal with the dispute department from Citibank, my card is blocked for use overseas. Citibank failed to assist me with this problem and I'm still unable to use my card. 


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My husband and I were U.S. Airlines mastercard holders for at least 5 years. When American Airlines merged with U.S. Air our credit cards were changed. We received new cards from Citibank. Apparently, my husband owed $23.00 on his old card. Never knew about it. Never received an email or a letter until Citibank sent him to a credit agency. His credit rating is 830. We spend an average amount of $5,000 per month and paid the card in full each month. Citibank would not waive the $23.00 fee which we were unaware of. We have cancelled all of our cards with Citibank and will never do business with them again. I am happy we found this out now.


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I do not have a problem paying my bills, yet somehow Citibank comes up with ways to miraculously lose my payments! (And of course they never tell me about it until after the late charge is already in place.) I have banked with them for years and it wasn't until they took over my Best Buy card (previously managed by Chase Bank with no issues by the way) that I started experiencing problems. First problem: They refuse to combine my personal account with my Best Buy Card. Every other bank seems to have the ability to manage the store cards and personal cards from the same account, but not this one. Second problem: I set up auto-pay and they wait until 33 days later to send me any sort of notification that the payment didn't go through. 


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I need a letter from Citibank saying it's your fault why none of my bills are getting paid because of this block you have on my checking account that nobody can remove, unless I come into the branch I started at and that is in Freeport New York. I did 20 years ago. Now I live in Tampa Florida 13 years. I am on Dialysis 3 times a week. I get around on a scooter. I am 68 years old. My Husband Nick is 73 years old. Are you trying to kill us by hold our only livelihood. HOSTAGE our social security checks pension and retirement money does not even add up to 2000 dollars. Why us. I going to try my best to get this one the news. What would you do if this was you or your parents?


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I hold a non resident ordinary (NRO) and non-resident external (NRE) accounts with Citibank over more than a decade. My experience with these accounts is that they are difficult to make deposits into and even more to get any kind of money out. I have struggles with problem after problem and my conversations with a remote help desk are filled with placatory bromides from the staff and readings from standard customer scripts. I am fed up with trying to get the things one does in the US normally with Citibank NRI services.


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Customer service is pointless. 1hr 26 minutes holding for a supervisor to find out they cannot help. I apparently did not read the fine print, online, when signing up for a bonus if I opened a checking account. I direct deposited over $500.00 in 42 days. Fine print states a one-time direct deposit of $500.00. No one was willing to work with me or help me out. I will be closing my banking ASAP. Too bad I have direct deposit going to this horrible bank.


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In February of 2022 my bank HSBC sold my account to Citizens. I didn't realize this and nor that it would mean various utilities and connected autopay accounts wouldn't be transferred automatically and consequently my cable payment was late by a couple months. I had no intention nor need to default and be late, and it was squarely the fault of this sale, unknown transfer, and lack of customer support. My then sterling credit, maybe 830 plummeted to 700 due to no fault of my own, which is extremely unfair. Not only that but when asking Citizens for help I was told I should have known better by customer support, which took hours to reach. The banking experience has been terrible.


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Horrible bank, hour long waits for customer service and they do not back up their debit cards. My husband’s card was compromised twice and our checking account was emptied. Still waiting four days later for access to our FDIC insured funds. 82% of banks provide next day access, Citizens is not one of those banks. Customer service agents, supervisors and bank and managers are ill-equipped to resolve issues and are only able to offer apologies.


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I will not be banking with citizens any longer. My account was over-drafted ONE TIME and they charged me 4 overdraft fees for transactions I made DAYS PRIOR. Apparently, they hold transactions for days before they fully “post” and if your account gets overdrafted while those transactions “post”, you’ll be charged a $35 overdraft fee for every transaction. Even though you had the money in your account, when you made those transactions. How is that legal? My account is now negative $141 and they won’t reverse any of those charges. This bank is an absolute joke.


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I have a HELOC with these idiots and called yesterday to find out the current interest rate. First off, I had to enter my full loan number and last four digits of my SS # through their teleprompt which was fine, but then after being connected to a service rep, I could barely understand, I had to give her those numbers again. She gave me the interest rate but could not give me the exact monthly payment amount. This is stupid. Other banks were able to tell me, to the penny, the amount. I'm sorry I chose Citizens for the home equity loan and will be closing this account.


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I called customer service from Egypt and the phone calls very expensive too many times to dispute all the transaction from Amazon I didn't make it and the problem it was the old mobile in the file not working and they told me you have to go to the branch. How I can go to the Branch and I am in Egypt and every time I call the customer service, I ask them the Same question what supposed to do to dispute the fraud there's no one help me and there is no others option or choice to help to dispute those transactions as (the citizen application online) very same there no secure message between the customer service and the client and there's no email I can contact. 


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I would not trust a bank that mails out solicitations based on information apparently gleaned from identity-theft sites or people finder-type sites that suggest possibly inaccurate "connections". This bank sent me three postcards, and two were addressed to people I hardly know and who definitely do not live with me and whose forwarding address I do not have. It seems to me, there must be some unscrupulous people employed by this bank and there may be a risk that their files could be vulnerable to breaches if they import inaccurate information from the web.


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I attempted to create a new mobile account at the bank. Right away, I was unable to log in to their mobile site. It's now over a week later and two calls with their tech support, and I still can't log in. Their final answer is that it's a "known issue" they are working on. So a bunch of customers can't access their accounts online for over a week, with no end in sight. They didn't offer me anything more than that. I asked if there was any way someone could contact me to let me know when it was fixed, and they were like, "No, just keep trying. Someday it will start working again." I will probably close the account because after over a week and countless hours spent, they clearly can't figure out how to ever fix this.


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Open a checking account online. I got confirmation that it was opened but no information about the account regarding checking account number, routing number etc. Set up the online login and there is no account info there also. Tried to find the chat - they advertise it on the web and everywhere and their website but the chat button is nowhere to be found. Called up the customer service and was on hold for 10 min. After listening to my issue the agent kept asking for the account number. Finally he says he will send me a letter.


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Besides being commercial customers and maintaining an average 250K balance in my commercial checking account, my wife and I had large personal accounts with Citizens and hold stock. Our troubles started when the joint checking account we used exclusively for travel and so rarely check was hacked. I caught the fraudulent charges on our joint account and was refunded the first time by Citizens and issued a new card.


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I called customer service yesterday at 5:00. After a half hour on hold with really loud music I started a chat help. Another half hour on hold to be immediately transferred and be on hold for a half hour. No response from the chat either. Gave up on everything. Next morning at about 7:00 am I get a text from Citizens chat “How can I help you?”!!


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I would never put money to the Citizens Bank. It has been taking monthly fees without letting me know even I have set up automatic transfers as active accounts. When I called, Mr. **, the customer services manager from Citizens bank, he said he will Not give my money back. I told him that his coworker FORGOT to set auto transfer in one of my accounts. He said not his problem. So I quickly closed all my four accounts, withdrawal all my money from Citizens Bank. I scared. The Citizens Bank customer services made mistakes not to do one of my account to transfer fund between my accounts. I asked the bank to check the record, Mr. ** supervisor from Citizens blamed on me to checking of myself. 


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This has to be the worst bank I've dealt with. First, their services pallet is limited. For example, there is no way to do IntraFi (formerly CDARS). Second, there is no way to contact them outside of calling them on a phone. It's 2023 for god's sake. Who has time to wait on hold for half an hour? They claim to have chat option, but it NEVER works. The button to start the chat is not even there. Third, they went full woke. Only women and specifically black women are depicted all over their Web site. There is ample evidence that large commitments to social justice adversely affects the quality of services, customer service, and investors. I will be moving elsewhere.


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I have had the worse experience while using this bank, from inadequate staff and misinformation, to downright rude employees who don’t provide decent customer service. My account is missing money and I’ve been waiting days to hear back, I called with a case number today and was told my case number was not found. I spend 40 minutes on hold to speak with a representative and Christine ** was rude but her supervisor Corey ** was disrespectful and in no shape to be in his position. I was told that a bank account that I no longer have access to was in the negative, but I never received notification, nor have I had access to this account to see negative funds. Literally the worse encounters with customer service agents and the worse bank that has ever held my money.


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The Citizens Bank located in Giant Eagle Market District-Settler's Ridge location in Pennsylvania authorized $ 5,010 to be taken from my account without my permission. I visited the bank on 6/26/23 at about 10:40 am to purchase a certified check for $ 5000. This money was used to purchase a car. Citizens Bank gave me the check, and charged me a fee for this check. The next day, I received a text message stating my account was overdrawn. I discovered Citizens Bank charged my account 2 times. It deducted the $5,010 twice from my account. Citizens Bank staff acknowledged the bank made an error; but I did not restore the money to my account. The manager was not in and they staff were not able or did not know how to fix the problem. They are not able to state when (meaning possible days aways- unknown) when they will restore my account. This is unacceptable.


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Have had a proper (sufficient funds, sufficient and routinely deposited checks) account for 12 years. Citizens has held funds preventing purchases at grocery stores, department stores, automotive repairs and other venues. Imagine with an account holding over $100,000 not being able to purchase groceries, an air conditioner, lumber, shoes, travel expenses. This is life with Citizens. Funds get listed as pending or on hold and the merchant declines purchases YET the funds are clearly in the bank with a balance of $100,000 being the account's norm.


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I made a transfer from my Citizens account to another bank. Citizens took the money from the account but then send an email saying the transaction was cancelled for security reason but the money was never put back into my account (aka stolen by the bank). Janet ** should be held accountable for fraudulent bank practices.


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After 62 yrs with this bank using easy to use online banking, they switched to a security check which the user needs a cell phone /email access for. I don't. Totally screwed by this new system. Just wrong.


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Citizens is the worst bank ever - by a mile. First time in my life that a bank has taken my initial deposit and direct deposit, then decided, without a phone call/email or letter, that they wanted to close my account. Zero explanation and when I called, said they cannot share any information. While that is their decision, they do NOT have the right to hold my deposits hostage / in limbo. I am on Week 6 trying to find someone with authority to mail me a check with my funds initially deposited. Stay far far away from Citizens Bank!


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This is the smallest bank in Brooklyn but yet they want to charge an overdraft fee on an account they know has a reoccurring monthly deposit. There are bigger banks who are more reliable/dependable with their fees. I’m definitely CLOSING this account and word of mouth is the best form of advertising!!!


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Citizens Bank needs to be investigated. They have thousands of complaints from current customers including myself. How are they even still bee in business, I do not know. Found out recently this financial institution is non-fdic. Placed an illegal holds placed on funds. Funds have still not been released. This bank makes their own rules as they go along. Have waited over a week for a member of their so-called chairman's office to return a phone call regarding an account I have with them. They do not even bother to return phone calls or emails to their customers. Phone numbers listed on their website don't even work which shows they don't even want to communicate with their customers. This place needs to be investigated for their illegal, unethical practices.


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Citizens is the worst bank ever - by a mile. First time in my life that a bank has taken my initial deposit and direct deposit, then decided, without a phone call/email or letter, that they wanted to close my account. Zero explanation and when I called, said they cannot share any information. While that is their decision, they do NOT have the right to hold my deposits hostage/in limbo. I am on Week 6 trying to find someone with authority to mail me a check with my funds initially deposited. Stay far far away from Citizens Bank!


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I have had nothing but ongoing mortgage/principal payment applications failures, even after I talk with Citizens Mortgage. They instructed me to write "mortgage" payment to my checks for mortgage payments and write "principal" when making payments for principal. They continue to not apply my payments correctly. In the past 2 years I have had to call them more than a dozen times. Made another payment on April 30 due May 3 for mortgage paying the exact amount and they apply to Principal and now are charging me over $19.00 in late fees. They will fix it after I call them on Monday. But the ongoing need to monitor every payment is ridicules.


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I opened a savings account, but the site would not allow me to transfer funds in. I tried again with a different browser and again the next day. Did not work. I contacted their online chat and spent a half an hour getting messages back about 4 minutes after I asked them. Then they could not send me a text to confirm my identity. They tried twice. I spent another twenty five minutes on hold waiting to speak to someone. They asked for the full account number, meanwhile their site stopped working. Then they asked for my full SSN, which I refused. After another ten minutes I was finally was able to close my account. I will say the gentleman was very pleasant. But a complete waste of about 2 hours of my time opening and closing an account. Their site is not trustworthy, and their customer service, which is only online because this is a fully online "bank" is abysmal. I wouldn't open an account here if the rates were one thousand times the national average.


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Citizens Bank floods me with Pre-Screened offers. I have many cards, but I finally applied. I have only excellent credit, and lots of it. Still, I got a letter today that my application was denied because they couldn't verify information with the credit bureaus. This is nonsense, every other bank from my 25 credit cards were all able to verify the same information without issue. Now I have a pointless hard pull on my credit report because this Bank is inept. If they send you a prescreened offer, BEWARE. There is a reason why Citizens Bank has wildly bad reviews all across the web.


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I made a cash deposit at the Clark Summit PA branch ATM the system glitched. My money wasn’t deposited or returned. I called immediately. Was told it would be escalated and take 1-2 business days. That didn’t happen. I called the branch twice. Was told it’s not their problem. I have to wait on a claim. Called the 800 number. Again told could take a couple days. Escalated again. Would be given a preliminary credit. That never happened. Still haven’t received anything. Not a phone call or update nothing. Keep getting told it’s not their problem. If I could switch banks I would but this is my child support so I can’t.


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I cannot even put into words how incredibly bad this bank is and my experience with this lender transpired. Let me just start by saying that if you’re looking to get a mortgage from a lender do not, I repeat DO NOT even think about going to this bank. You will be sorely disappointed by them. You see I began my search for an apartment about 6 months ago and finally found one. It made me very excited to find such a great property and for the price I found it listed for. I applied for a pre-approval with Chase bank initially because I’ve banking there for many years. However, I found out through a mortgage officer named Leon Gelzer that Citizens bank participated in programs to help first time homebuyers and grants and assist with closing costs. 


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I opened a high-yield savings account with Citizens (Citizens Access savings) a couple weeks ago, tried a $10 deposit but it failed to go through. Thinking it was just a one-time issue, I tried a $1500 deposit to start collecting interest sooner. 2 days later, I tried to log into my account and it's locked out, tells me to call customer service. I get ahold of customer service and I'm told that the bank terminated business with me, yet I did absolutely NOTHING wrong and I've been banking with other banks for over 15 years with no issues.


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This bank is the worst for home mortgages. The training on their employees on the phone is lacking tremendously. No one knows what is going on, how to help or what department is needed. We ended up having to go through HUD to help us contact someone at the bank in the right department. Thank goodness for HUD. We had been trying to get something resolved from December to April. Whenever we would call Citizen's customer service we were told someone would call us back in 3-5 business days. Most of the time no one would call us back. If they did call us back, they did not know how to help us. That's 4 months of trying with this company. We have had loans from other banks and never did we have the issues like we have had with Citizen's Bank. This bank is seriously clueless on to run a business.


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This is the worst bank in the US today. Terrible customer service. The people working at this bank is clueless. They can't even manage to close an account. Horrible bank. Stay away. They take money off your account in fees more than the interest. You will end up owing this bank money before you know it. This is so stupid.


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This credit card website. Tried for 2 weeks to resolve. Worst bank websites. I keep having to change my password. Sometimes it accepts. But kicks me out. Please somebody help me out of this. Phone calls go to India?


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It is not a good place for ** customers. I went to open a business account. I had a copy business certificate. They ask for original. I come back with original and the same racist ladies tell me she don't recognize this certificate (a certificate from a city hall, sign and original). She ask me to get another business certificate from her city 'cause that the only certificate she recognize. I will never go back to this bank.


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After making an online transfer, I waited a week before the transfer appeared. On the fifth and sixth day I tried calling several times, was left on hold, and never spoke to a representative. There is no other way to contact them.


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I am super frustrated with this bank. First they took over my free checking account from HSBC, and then starting charging me $25 monthly for the account. I requested to transfer my money out of this account and close the account. 2 month later I receive a mail with a threat from Citizens Bank that my account (which was requested to be closed) is overdrawn and that that they will report me to the credit reporting agencies and that this will be reflected in my credit score. So I called them again, this time I was told that I have to pay the fees for the last 2 month now before my account can get closed. So I paid again fees for an already closed account and then got told that the account can not be closed yet, I have to wait until the money shows on the account then call again. I am paying since month now for an account that I never opened, that I never wanted, and it seems like there is always an excuse that the account can not be closed.


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Applied for a home equity line of credit with Citizens Bank. Provided the information they asked for with no response. Sent emails on questions about loan with no response. There was no follow up until I sent additional emails. Don't use this bank!


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I have had a joint account for 30 years. Never have I had such a difficult time depositing money thru an app or transferring money. You need to call multiple times, get transferred multiple times, every time you speak to someone you are told different information, they have sent several credit cards we did not apply for. They have the most unhelpful customer service. Everything is a hassle especially when you need a bank to be there for you. It took 5 hours to transfer money from the web because every person had a different answer. So stressful, I will be ending this relationship as fast as I can! Use Santander they are a financial institution you can trust!


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On March 16, 2023 Citizens Bank offset a business loan debt from my personal account. Citizens Bank took $3000 that was sent to me from a family member to pay my mortgage and applied it to a business loan for an LLC. The business is a Limited Liability Corporation and I did not give Citizens bank permission to use funds from my personal account to pay the debt. I have a business account that is attached to the loan via my EIN number. My personal funds are protected by the veil of the Limited Liability Corporation. Just because the business owes a debt, the LLC origination protects the company's members. The business is not set up as a Sole Proprietorship so the offset was illegal. I will be filing a complaint with the FTC as well as the Attorney General's office. 


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The employees at the LaFollette TN Branch really need training in customer service. Rude and unprofessional. I’m surprised they are still in business. Stopped by to open a checking account and they just didn’t care about me at all.


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I personally made a deposit with the amounts noted accompanying the deposit. I found when leaving, the deposit noted was not what I had given the teller. I questioned it, but was told what was posted was what was received. I never heard the machine counting the money, checking it.… I followed up with manager and the higher office and after some time was told there was no over count of money that day. The money I had given the teller had paper clips attached and I was asked if I wanted these small clips back. That was a peculiar comment I thought. And so I will be closing this account. I have never had an occurrence like this before and have done banking over 65 years. The amount in question was $500. Too bad. My question to management was why did the teller not advise me initially that my amounts listed with the deposit were not what was received?


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Citizens Bank locked my card without notifying me through my phone number or my email. I am beyond words for the amount suffering this has caused. I am closing the account for good. No more abuse. Thanks.


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I would give it 0 stars if I could. I previously banked with HSBC which got switched over to Citizens. If you plan on banking online to pay bills or to check your account, you can forget about banking with Citizens. It takes forever for anything to load and good luck if you can even make it onto their portal. I've placed multiple calls complaining about this but nothing has been done yet. To pay my credit card (to view statement and then to finally make the payment) literally takes me about 1/2 hour. Go figure in this time and age. Their app also doesn't work well. Their internet banking needs a major re-vamp!


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Citizens Bank is the worst bank that I have ever worked with. I have a small business line of credit and they make the simplest tasks very difficult. Number 1 no way for me to pay online! It's 2023 and they can not figure out how to pay online.The option is there but they can not get it to work. Their solution was to setup an auto pay at my other bank to pay them!? Their customer service is nonexistent. It's currently February 25 and I have been trying to get a hold of their commercial lending people since Christmas! No answers. I also tried going to a branch, where they tell me they can't help with corporate accounts and they give me the same number that no one answers. It's an endless loop. I have multiple companies and use multiple banks, I have no issue with any of them.


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I called customer service regarding the transition from Investors to Citizens. I was on hold over 30 minutes, and when I finally was connected to someone, they communicated poorly and were not able to help in what should have been a very basic issue,. When I asked to talk to their supervisor, I was put back on hold. I hung up after several minutes.


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Bad mistake going to this bank. At first, they didn't have an android mobile banking set up, so nothing but problems for 6 months. Update case errors. No regular customer service help. Over a hour hold period. Double charging acct. Rejecting passwords, biometrics after updates. Then requiring a disabled person to come into a branch to say I am me.


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Citizens Bank is trying to take advantage of people with their mobile deposit app. If you get your paycheck on a Friday and mobile deposit it in the app, they normally clear it by Monday. If a federal holiday falls on either that Friday, Saturday, Sunday or Monday they WILL HOLD YOUR CHECK for 10 days. The very same check that you can simply walk into one of their branches and cash in a blink, they will hold your money Hostage. Why one holiday day causes them to not authorize the transaction when a teller would cash it is the scam. They are betting that overdrafts will occur by holding your hard earned money. Their overdraft forgiveness is a joke as that is only one day grace. Again you will not have your paycheck that you worked a week to get for 10 DAYS. 


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HSBC transferred our accounts to this bank. I have been calling this bank for I don't know how long now and the phone number keeps hanging up after entering all the prompts and entering identifying info. You literally cannot get in touch with these people.


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A few years ago I received an invitation from this bank to apply for their credit card because they said I had a good credit score. I followed the instructions and submitted the application. Later I received a mail stating they declined my credit card application because they were "UNABLE TO VERIFY INFORMATION PROVIDED ON CREDIT APPLICATION." I had applied for multiple credit cards and never got this issue. From this incident, I learned that this bank had a huge problem. So when I learned my HSBC account would be transferred to this bank, I immediately closed my HSBC account to avoid being their customer. Seeing so many ex-HSBC customers' complaints here, I think I dodged a bullet.


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I called the customer service line to ask a question regarding branch location in another state and I must apologize to the man who answered because he clearly has better things to do than deal with my inquiry at 10:30 on a Saturday morning. He could barely withhold his disdain for my questions and made it clear he couldn't wait to get rid of me. Since Investor's is changing hands, I felt my questions were valid. But apparently we are headed from the frying pan straight to the fire. God help us all.


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They allowed my saving account to get hacked 32000.00 without a phone call, email or letter. Even sadder the other financial institute notified them. I don't check my savings account every day. Within in 10 days my account was missing over 32,000.00. Customer service was a joke. Finally get claims filed and account frozen. A few days go by while waiting for claims and the savings again starts getting ach. Very disappointed. Stay away. This had to be an inside breach as my accounts had never been visited online!.


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I recently had the displeasure of becoming a Citizens Bank account holder since their merger with HSBC, they made substantial changes to my account without my authorization. When I called their customer service to find out what was going on I was told everything is fine and that I don't have any late payments with the bank. Eventually after several calls I found this to be incorrect. I was assured they'd correct the damage done to my credit  After several more calls and no action on the bank's part I filed a complaint with bank regulators. After the bank did their investigation listening to my prior calls they found out what I said is true but have chosen not to remove the damage this has done to my credit. I've closed all my accounts there and would never ever consider banking there again.


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First, Lindsey at the Citizens Bank in Hope RI answers phone, then if she can't address your question, disconnects call and does not answer phone all day. Identified that bank was in a supermarket. Called bank in East Providence, seems they don't answer calls either. Been 2 days now, trying at different hours. Calling because mother passed and send death certs, etc. to 1 Citizens Rd. RI and they do not give a public number.... Is a mess. 2 months and no response.


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I was somewhat concerned when Citizens Bank acquired HSBC. My concerns have actualized. The bank has issued checks with incorrect information; I was looking for restitution for a returned check fee. They were not helpful in the slightest. Time to change banks! Customer service very wanting.


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The bank manager was friendly, however, they refuse to return $200 that they withdrew from my checking account. I tried to withdraw $200, but the money never came out. Now they are saying there wasn't an error. It's shameful.


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This bank's customer service does not exist unless you like to be on hold for 30 minutes then transferred from department to department or go to the bank and wait in a line for the one customer service person working. I was promised a new ATM card that never arrived. My card had been frozen but no one could tell me why. I closed my account today. I can't face any more aggravation.


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Customer service is terrible. They are completely unaccommodating. Thousands of dollars were stolen from my savings account and not a single alert of possible fraud by them. I was studying abroad and only had a limited number of minutes for international calls and they just said “too bad you’re still going to have to be placed on hold for 45 minutes plus”. They couldn’t do anything over chat, their mobile app doesn’t even have a chat option, and they essentially have one number for everything. I will be going to any other bank but them.


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If I could give a zero, I would. Their customer service is horrendous! They’ve had issues with just processing my payment, whether it’s online or over the phone from the beginning of this loan. Always, always gets “returned”. They had too many numbers in the account. I’ve spoken to an enormous amount of people to try and fix it, but to no avail. They would always say " Ok, it's been fixed!" but the next month, same old story. I had finally fixed it (deleted all my info and re-entered it) and the last two months, no issues. 


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My wife and family built a home with Citizens. The home was transferred to a permanent mortgage over 7 months ago. We went auto pay because Citizens said, "Oh, here’s a little discount." "Ok, no problem," we said. Bank with Citizens. Well, here’s where things get super interesting. Our mortgage comes out the same time, each month, on the same day via autopay through Citizens. Citizens goes on to lock my mortgage account, report to the credit agencies, and make me lose 135 points from 800 plus to 650 give or take. The kicker here is, I am on freaking auto pay. The payment was actually received, just like it does each month. But some genius in their department did something with my payment that threw the system for a loop and it showed them it didn’t process.


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Over 1 month ago someone tried to hack my online account. They were not successful but Citizens Bank locked my online account. Since then I have spent at least 10 hours with Customer Service. Most of that time was on 'hold' while they bounced my call from department to department. I also went into my local branch. While the branch manager went out of his way to help me he was caught with the very same customer service that I was dealing with. I was at the branch for more than a few hours while the branch manager spent most of his time on hold being bounced around different departments.


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This bank rather you lose your home than to help you. I’ve sent in all documents they require and they still asking for the same documents. I had to fill out another application due to them taking so long. I applied in July this year and here we are almost in October and they still asking for paystubs that been submitted. They only care about themselves, never mind you. They are SUPPOSEDLY there to help their customer which it’s a HUGE lie.


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Citizens Bank at 165 Needham, Newton was totally unprofessional bank I ever visited. Two associates did not know what they were doing and did not bother to find out how to do it but were condescending, arrogant, snappy, cranky, irritable and rude. It seemed there was no limit in how far they deviate from expected professional manner.


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We have an equity line of credit. We were told we were able to have a fixed rate after 12 months and now that we tried they say we cannot. A individual by the name of Alex in HELOC department had us on hold and continued to give us a hard time when requesting information. Even to get to customer service was challenging we spend 1.5 hours on this call. HORRIBLE HORRIBLE the way they treat their customers. BEWARE!!!!


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Several times now (over the course of roughly 3 months) I have attempted to log on to the mobile banking only to be notified that I have “exceeded the number of password attempts.” Keep in mind this message shows after attempting to sign/log on once after weeks of not logging on. I’m so tired of this issue, and of never getting a straight answer from customer ‘service’.


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I had a card cancelled due to fraud. Makes sense. Then the clowns at Citizens took over a MONTH to get me a replacement. I called 6-7 times, with an average on hold time of 45 minutes. They sent me a replacement, declared it stolen and cancelled it. But it wasn't stolen, it was in my hand. Then they sent me a second replacement (I asked for Priority Mail, they failed to do that), it was returned to them 2 weeks ago, but they never told me. Today is almost a month after losing my account access. I am writing this as I am on hold, again. But wait, after 1 hour, 9 minutes and 56 seconds of being on hold and passed around, they dropped the call. So, back to square 1. Hard to believe, but true.


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Thieves, unprofessional, the worst bank ever. Don't put your money into this bank. This is the worst bank ever. Don't put your money into this bank. I'm gonna close my account and go to another bank. A few months ago, someone stole my wallet, I did lose everything. Later after less than 1 hr, I try to call customer service, but no one answered, I did spend almost 1hr trying to find someone, but it was impossible. The funny thing is that Citizens send me a text message if I'm using my card at the CVS, and I reply no. But they let transactions go through. And the next day, I went to a branch citizens to file a claim. And they return my money to my account.


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I am another long term HSBC client whose checking acct info was sold to Citizens without permission in January. I threw away all of the material Citizens sent me including checks and debit card. (I never wanted to have an acct with them and had taken all of my money out of HSBC prior and opened an acct with a reputable bank.) I continued to be bombarded by Citizens and called numerous representatives to cancel these unwanted, fraudulent accts. I went into the local Citizens branch and was told accts had to be closed on the phone- they could do nothing. Continued to call their many phone numbers as I was still getting mail from them even though I was told the accts were closed. (This was in early March.) I then received a bill for $15.00 for a "Line of Credit". I spoke to another employee and was told that since I had overdraft protection with HSBC (free) they put it on the acct- that they still had not closed- for a $15.00 charge.


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I signed up for a savings program that promised a $300 bonus if I made a certain number of deposits over the course of 3 months. I did so. Customer Service confirmed that I qualified for the bonus. After more than 45 minutes on hold, a "supervisor" said that I did not qualify for the bonus because I did not open a checking account. This was never part of the original agreement. Multiple other representatives confirmed I qualified for the bonus. I never received the money. Closed all my accounts and credit cards with them immediately.


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These people are scammers. We responded to an offer they sent us to get $300 for opening a new savings account, and meeting certain criteria. We jumped through all the hoops just to find out they had a clause stating we needed to open a checking account on the same day as well. I'm closing the account and will never give you another chance to scam us...


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Somehow a company never updated their system with my friends account information to send her payment to her and it was accidentally put into my account. They refuse to return the deposit back to the company that sent it. Also when you reach out to them and tell them that you're going through financial hardships due to a death in the family they do not care and will not help.


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This bank charge a monthly fee for its saving accounts. I had to request and follow up 4 times to close my saving account. It takes an hour to wait to reach them on the phone. It has caused me a lot of inconveniences and consumed my time. Very unprofessional service. They will most likely run out of business someday soon.


