# embedding_metadata

key: chroma:document
string_value:
Tragedy Hits... Husband wheelchair, wife looses income... Was behind but caught payments up on car. When behind again because loan was 42000 for a 22K car at $800 a month I called and restructured loan and they said my $450 remaining needed to be received by the 17th of the next month. My account was closed and not showing so I called and they responded within 3 days of that car and kept all my personal possessions and daughters $300 car seat. It was bad enough that the interest they made alone if counted as principal would have paid off the large majority of the loan. But now I will probably be sued while trying to find work from my new wheelchair world and go into bankruptcy since I am about $25 K upsidedown or more on the loan. Unbelievable predatory practices. 


key: chroma:document
string_value:
I have called them so much, and every time I've called, I've had to try and understand the person who is trying to helping me. I know that they hire people that need jobs. But they need to hire people that speak and understand the English language. It would make it a lot easier on other people to be able to understand them. Here's an idea. Hire an American who was born and raised in the country. And stop sending the jobs to other countries just because they'll work for less money. When I get a new vehicle, I will not be getting a loan from them ever again.


key: chroma:document
string_value:
Ally locked my account one Friday afternoon, without explaining the cause to me. I called their customer service, only to be told to wait for a "specialist" to contact me. For days, I had to borrow money to feed my children while I waited on this "specialist." I had to open an account with another bank so I could buy food and gas for work, shoes for my kids, and pay hospital bills. This bank sickens me. The customer service is non-existent, as all they do is tell you to wait. And wait. And live without any money because they don't feel like doing their jobs.


key: chroma:document
string_value:
My daughter leased a New car from a Jeep dealer in Ramsey New Jersey (we live in Manhattan). When we leased the car we were told to get the loan from Ally. They (Ally) then charged my daughter a higher rate than normal. When the lease was expiring we called Ally to inquire about "extending" the lease for a period of 1 month or two. They gave us an amount that I felt was way too high so we declined. When the lease was about to expire we called the dealer and left messages for the "return specialist". We never received a return call. We also called Ally and advised them that we would be returning the car to the dealership on a certain date. They advised us that there was a "grace period" and that we would not be penalized. 


key: chroma:document
string_value:
If I could give zero I would. I refinance my car and Ally bank got their check and my balance was zero. I canceled my Gap and Warranty insurance, so the dealership send check to Ally instead me even though loan was pay off. Has been almost a month and I still didn't receive my money and is almost 300 thousand dollars. Every time they put me on hold to speak with someone who probably doesn't even live in this country. I will have to involve my attorney to get the money that is mine and not theirs. Would never recommend this Bank to nobody! Bad customer service!


key: chroma:document
string_value:
Yea I paid 1116.82 per month on a pickup for 4 years to Ally, and my wife died. I tried to get them to refinance to lower my payments but they said I didn’t qualify. I guess your wife dying isn’t considered a financial stress. So now I got to hunt for a new bank. Yep they sounded cold and conspiring. Probably hoping I default so they can robber baron me. Yep I don’t recommend using them. I know I never will again.


key: chroma:document
string_value:
2013 Ford Fusion - They repossessed my car and want $1700 to recover it. Ally told us to wire cash through companies like Western Union. After 2 days of nonstop arguments with their reps and proving each rep was lying, I had decided to pay them tomorrow, get my car back and then take them to court. BUT, I read a post on here about how Ally used the Western Union scam to get coincidentally $1700 from someone in the same situation as me that ended in Ally claiming they didn't get the money even though it went through and still didn't return the car, I have decided not to send them a dime.


key: chroma:document
string_value:
Most disgusting individuals I've EVER dealt with in my life. Rude, mean, belittling, horrendous... I could go on & on. I wouldn't recommend this company even if it was the only one who would finance you. I just got off the phone with a lady that I told was the most atrocious human being I've ever had a conversation with before in my life, & her response verbatim was "I'm not here for nice customer service". I'm appalled at the way this company treats people.


key: chroma:document
string_value:
If I had to rate Ally, it's an negative infinity. This is more than the worst company to do business with. They need to be closed down. Before that, need to be hit with another class action lawsuit. How do you continue to bill a costumer, add late fees, report to the Credit Bureau as 30, 60, 90 late on payments when the car was totaled, paid out by the insurance company & the balance left over paid out thru Gap. No balance was left. You unprofessional, greedy **!!!


key: chroma:document
string_value:
I currently have a car loan through this bank. Since day one it has been an unpleasant experience. Trying to make payments via cell phone is impossible. The website if accessed through your phone always says it is down. You can only easily pay if you go online using an actual computer. Also I was sick and took a few days off from work so my payment was 9 days late due too a crappy paycheck. They start calling and harassing you. I had to listen to the phone message 3 times to get the number to call back as the man calling had a thick accent and spoke so fast. 


key: chroma:document
string_value:
I hate their way of doing business. They have a call center which calls you early in the morning, calls you while you while you are in church, calls your relatives which I call harassment. Aside sending your statement. Even if you're late in a few days, they go after you like pit bulls. They call anybody that has the same last name as yours. Then there's family fights. Ally are also very high in rates. So if you are are buying cars make sure never to use ALLY. YOU WILL BE HARASSED, INSULTED. They own your soul... BECAUSE THEY WILL ASKED YOU 50X WHETHER YOU HAVE SENT THEIR MONEY. Never encountered such as this company... STAY LOCAL WHEN BUYING A CAR.


key: chroma:document
string_value:
Ally auto finance rates must be so low that many car dealerships utilizes their auto financing services; however, the services provided to the consumers are horrendous. This company appears to outsource all customer service calls to overseas call centers, which sounds like a good idea because they’re employing folks that have no problem taking on smaller wages but it’s a terrible experience when Ally doesn’t have a normal phone line to call into in the US.


key: chroma:document
string_value:
I called to say an unauthorized payment of more than my monthly auto loan was deducted from my account. After the person saw I was a month ahead in payments said she would refund 1/2 the money!! After more than 20 minutes arguing and not transferring me to a manager (all, apparently were in the same meeting!?) I was told within 15 days I would be mailed a refund! Ally did an auto debit to my account for a payment NOT due, but can only mail a refund??!! Spoke to their Fraud Dept. but they don't look into these things - not sure who at Ally does or if they do. I am disabled and live on a fixed income so to have to wait for a refund is quite a hardship!!


key: chroma:document
string_value:
First off I’m not a “verified buyer” because they won’t accept any form of payment from me. After seeing all these 1 star ratings, I felt that I need to let everyone know exactly how awful they are and the worst part is... they will not ACCEPT my FIRST payment! As if they are trying to ruin my credit and force me into paying late fees. I only think this because their app and website is rigged and they forced me to pay over the phone with extra finance charges... and then refused that payment after giving me a confirmation number.


key: chroma:document
string_value:
Had accident and truck was totaled and Ally was paid by insurance Co. and Gap insurance. Ally says I still owe for a payment of $578.16 and this keeps changing that was not due at the time truck was totaled. Constant calls and letters saying they won't release title until paid. Let me know how to get in on Class action Lawsuit as there's no dealing with these people. They put me in credit bureau as nonpayment! Unbelievable!!! Help please, any info for class action suit would be appreciated.


key: chroma:document
string_value:
May 2016 bought a near new 2015 Dodge Challenger from a local Dodge dealership. Ally Financial was the lender. In the dealership contract we initially included for a fee ($3500) an additional maintenance/repair coverage warranty. The dealership's policy stated if within 30 days you decide you don't want the warranty it will be refunded. Within a few days we added this vehicle to our auto insurance policy and the same extra warranty is included free. I immediately in person returned to the dealership and informed them we are already covered and I requested a refund. They had me sign a cxl document and they would forward this to Ally. I documented on the form that a copy of this credit on the loan contract be sent to me so I would know it's been completed and I would have a hard copy for my records. 


key: chroma:document
string_value:
Contacted Ally twice because they were trying to get me for an additional monthly payment. I leased my truck and am at the stage to purchase it. I need the buyout letter for my bank in order to move forward with the purchase so I call Ally to get said letter. What an honest pain in the rear. I have a headache after dealing with such NONSENSE. The last person I spoke with, Imee, continually contradicted themselves about the final purchase option cost. My paperwork states one dollar amount however Ally is trying to drive that cost up by $383.00. How does that work?


key: chroma:document
string_value:
I applied for and received an auto loan from this bank. The service went downhill after a couple payments. I have never been late on a payment and never asked for an extension to pay late. Even so I get constant threats explaining if I am late they can repossess the car. Sometimes I receive 2 threats a month. Ally is the most horrible bank in the USA to do business with. I tried to make 2 payments in 1 month to get 30 days ahead but their policy is I will not be credited for the following month without making a 3rd payment! Stay away, go anywhere else.


key: chroma:document
string_value:
2nd vehicle Ally claims they sent title and have not. Funny how two titles just miraculously do not show up. And they will not email lien release. They want to mail it. Well apparently mail doesn’t work for them. They are crooks.


key: chroma:document
string_value:
I sent money in with all of the paperwork to open two joint CD’s, one with each of my daughters. Ally Bank put my money into someone else’s account. They then told me that I never sent the checks with the paperwork. They will not put me through to anyone I’ve spoken to previously. I have to fill out customer complaints and wait for them to send me letters that actually told me I need to send my checks into a different Ally address to make sure it doesn’t happen again. They admit no blame on themselves. They finally moved my money to the CD’s but only because I found out it was in a relative's bank account (thank goodness they let me know that) and I told them where it was.


key: chroma:document
string_value:
We are trying to get a house loan but unfortunately we will not be able to do so at the time due to a late payment in our credit score place in error by Ally Bank. It's for the January payment which is due on Jan 22. It was paid on Feb 22. We have the confirmation number. It also says on our bank statement it was paid on Feb 22. Not only did I paid Jan payment that day but I paid Feb too a total of $1170 making us up to date but they show us paying on Feb 23 on the account making it a month late therefore going on our credit - if they had it right it wouldn't be on it and we would be able to get a house. We contacted Ally bank and were told someone who handles this type of issues would contact us but so far nothing.


key: chroma:document
string_value:
My Vehicle in the repossession stage and I was advised the only way to save it was to pay the 3 months past due amount via Western Union. I made the payment and two weeks later I was contacted by Ally Direct that they didn't receive my payment because they were having trouble with their Company Code through Western Union and the monies went to GM Financial. It's been 8 weeks and I still haven't gotten my money back from GM nor Western Union. Ally Direct repossessed my vehicle. I lost my car because they gave me the wrong information and I recently found out that they don't even use Western Union services anymore. Not only did they cause me to lose my car I still don't have my money back from GM or WU. Granted I was behind in my payments but did what I was told by Ally Direct to rectify the situation and still loss my car and money.


key: chroma:document
string_value:
Ally Auto does not provide correct information to a consumer paying off the loan. I called 3 different times to confirm the payoff arrangements needed to ensure that my title would be expedited to me so I could complete the sale of my truck. I was assured that a certified fund bank check would assure me the title would be mailed to me within 3-5 business days. I obtained the funds, overnighted the check and waited for my title. I am now waiting 8 days and the title has not been received. Apparently, NJ has a waiting period before the title can be sent. This was never told to me in any previous conversations.


key: chroma:document
string_value:
This company not only do they not speak nor understand English they're out in another country. You can never speak with a supervisor or manager. They're in Indonesia or somewhere in the orients and then Mexico City. Well, in December of 2017 I made a payment arrangement for January. My payment was not even due when they sent a notification to the credit company like Equifax. They reported I was late but my payment was not due till the 4th. They reported it on the 2nd. Then they went back and reported I was up to date, mind you I still hadn't made my payments. In a matter of an approximate 30 or so days they messed up my credit. I've called to speak to someone and oddly get disconnected. I can't wait to get rid of this car loan or the car itself. If you are looking into this company to finance my suggestion is to run, try someone else.


key: chroma:document
string_value:
They were unable to process my payment. My bank proved the error is on them. I have 1000s of $ I’m trying to pay them. Now they repoed my car. I’m calling the State A.G.’s office on them. It time to stop this bank, they are criminals.


key: chroma:document
string_value:
Made 19 payments Ally says only 12. Call the Consumer Financial Protection Bureau and file a complaint. 855-411-2372. These ** need to be put out of business. They will get my car back. That's what they do to us!


key: chroma:document
string_value:
This "bank" is awful; between my last car payment and the bank I used to refinance my auto loan, I wind up overpaying by almost $900. I have been waiting for nearly a month for them to return my money. Call after call after call & they are useless; their call center is in the Philippines, too, so though they speak English, they are absolutely useless.


key: chroma:document
string_value:
This company doesn’t care about how they treat their customers, they will tell you anything to get you off the phone. When you ask to speak to a supervisor they will keep you on hold forever and then transfer you to another agent that don’t know what they are doing. I have never had a problem with this company up until March 4th when I realized that the payment I made came out of the wrong account. I immediately contacted this company and asked for the payment to be reversed. I was told that they only do refunds through the mail in which they hold the check for 10 business days and release it which should take 5 to 7 days. I agreed for it to be mailed and I waited the time frame. 


key: chroma:document
string_value:
Having this team of irresponsible, negligent individuals finance the lease of my first car was the biggest mistake I have ever made. Not only are you on hold for at least 30 minutes before you speak with a live agent, but when you do, they are rude, and unwilling to help. I called this morning because I received a letter in the mail stating they had informed the credit bureaus about a late payment, missed payment or other default on my account. This could not possibly be correct as I have never made a late payment let alone miss one. 


key: chroma:document
string_value:
Ally Financial is violating Fair Credit Protection Act. I submitted a dispute through Experian a couple months ago to update account as charged off in Chapter 7 bankruptcy in Jan 2014. Ally instead of fixing error on credit report, they resume reporting account with an active balance on account. This is makes me very concerned and will also report this to state of CA attorney general.


key: chroma:document
string_value:
I took a loan out at a dealer and Ally was the lender. I decided to pay my loan off after only 1 payment. I received the payment amount via a snail mail letter because they do not offer any other options and when you call their 877 number, ALL 9 CHOICES offer no alternative to speak to an actual person whether during business hours or not. I paid my vehicle off in full then was sent a bill for a final payment plus another 60 or so. After messing around with their system for over an hour, I got ahold of an operator who determined they made a mistake. Not willing to send an email stating this, or give me any sort of reference other than their 877 number, I gave up in frustration and am hoping this goes smooth. What a joke of a company, what poor customer service, avoid at ALL costs. Go to your nearest lender and get a loan, these people are a joke!


key: chroma:document
string_value:
Called to move my autopay to a later day in the month. Which they did. They did not inform us that we had to go on the internet and stop the previous date. The previous date come and they took the automatic payment out of my checking account, which overdraw my account. We called and they realized the mistake. At that point they did not tell us that the payment system was going to try to take the payment again, just that they fixed the autopay for the following months. The second unauthorized payment came at the same time as 7 other transactions. I now am out more than $300.00 in overdraft fees because this company. They don't care about their customer or their financial well being. Absolutely the worst bank I've ever dealt with.


key: chroma:document
string_value:
In February I had transaction of 259.72 pending to come out of my checking acct for Ally Bank. That's all that was on description for transaction. I called my bank immediately to let them know I have no accounts with Ally. Filled out paper with my bank to stop this and any future transactions. Well it happened again this month. Contacted Ally. Was told by Kami that there was nothing they could do since I wasn't a customer... Hello!!! Where DID you get my info from to do this activity. This time there actually was an ID# so I gave that to her. Still nothing. She said I would have to have my bank dispute it with them. Something is very wrong here.


key: chroma:document
string_value:
If there was a way to give this company 1/10th of a star "they'd be lucky to get this from me". These guys are a ripoff and my experience in dealing with them is nothing short of pathetic. Following the return of 2014 Jeep Willys in mint condition with 17,000 less miles then contracted for and with a residual value $6,000 less than retail, these ** proceeded to send a bill for $206.93. Follow an appeal and review to the scratched fender (OEM part $51.99) they refused to do anything. By posting this I hope to warn others that, "this is NOT a customer friendly lender".


key: chroma:document
string_value:
Back in 2015 I leased a car from a dealer, and the dealer processed the lease through Ally Bank. I actually had no problems with Ally during the period of my lease, however, I wanted to extend the lease by a month or two so I called Ally to inquire how to do this. I spoke with a customer service representative named "Jasmine" who told me that it would be no problem, and quoted me terms that would essentially allow me to continue to making the same lease payments for 2 additional months, plus I would have to pay a processing fee that was about the same as a single lease payment. Ok, no problem. However, I was told that I could not enter into this agreement until I made the last lease payment. I was not told there was any kind of time limit after making the last payment before I could extend the lease, so I waited.


key: chroma:document
string_value:
My father-in-law died on February 18th. The joint trust that they had contained almost half a million dollars in CDs and Savings Accounts. On February 21 my mother-in-law requested the closing of the CDs and Savings accounts and transfer of the funds to her account in the Washington Federal Savings Bank. At that time we provided the Certified Certificate of Death. Nothing happened. 


key: chroma:document
string_value:
We got a loan from Ally one year ago. We have paid close to $7,000. We were told that if we paid half in the beginning of the month and make sure the other half was due by the due date that would be a good way for us to go cause our payment was 6:34. Get our bank statement from Ally stating that we haven't paid anything. We've only made three payments after a year. I asked what is going on they told me we've only made three payments. I said no one I could prove I've made all my payments.


key: chroma:document
string_value:
ALLY pretends to be a Bank, it's not, paid off a loan to get rid of them and overpaid. The refund check was from Bank of America with a BIG ALLY on top of the check. If you have a problem with the bookkeeping and they can't answer you and you press for a Manager they just hang up. You don't even have a name to complain to. I get advertising from them for investment accounts, where do you suppose the money goes.


key: chroma:document
string_value:
I have had my car loan with Ally for almost 2 years now and they have always been helpful with anything I needed up until recently when my car was repossessed. I will admit that the repo was my fault due to an unexpected hardship. However, I have bent over backwards to do anything and everything I have been asked to do.


key: chroma:document
string_value:
I purchased a vehicle and paid every month on time. After almost a year I got very ill and was in the hospital for a while. I contacted Ally because I had missed my payment. They told me it was not a problem and wrote out a contract with specific guidelines and asking for a partial payment for the one I missed. I did as they asked. A week passed and then one day I wake up and my car is gone. (I park in my garage every day but that one day I had to park outside). After panic set in and I called the police thinking my car had been stolen I quickly found out that was not the case. Ally had reported it to a locked yard. I called and they first said we never made an agreement but when I started stating the guidelines and who I spoke with and said I would contact a attorney they suddenly found the agreement and tea it to exactly as I had told them. 


key: chroma:document
string_value:
2010 Dodge Nitro: Purchased vehicle for $14,600.00 in August of 2013. The Chrysler Dealer "BlueWater" in Port Huron wrote a purchase agreement with fees and charges for warranty vehicle was "Dealer Certified". Getting behind two payments in February 2018. I had contacted Ally. Came to an agreement. Told them payment date! Within a week they had car towed to a Recovery Yard. I had requested total amount paid to date and requested that I had already paid the $15,360.00 for the vehicle. Now they are requesting $1,700.00 to obtain vehicle back into my ownership. They do not allow early payoff. This illegal loan will not mature until 2019! (Overcharging customers) Six year Loan total predatory lending. Avoid any financial dealing with this financial firm Ally.


key: chroma:document
string_value:
Recently they posted a check on my account that told me that I no longer had a payment due for the month of Feb., and so I did not pay because my payment was zero. After that, I received a phone saying I was past due. I called and told them the situation; they filed an extension because it was their fault their site said what it said. They requested that I pay 30% of my total bill, which I did. Now they are saying I am still past due, the extension was declined and are requesting the rest of the payment. The guy on the phone said the site was an error and I should have called when I noticed it. Well, I did not know it was an error because the check that was sent to them matched what my account said.


key: chroma:document
string_value:
Sent Ally a check in amount quoted to pay off a vehicle. Notation indicated for “payment in full”. It was cashed and cleared. Began getting duns for monthly payments plus interest. That was in Aug. and to date - March - am being continually billed and they refuse to release title to me. Ready to join others in class action suit for fraudulent charges and victim harassment.


key: chroma:document
string_value:
Got a letter from Ally Financial threatening me with Notice Of Intent to Report Negative Information on me. This bank is unprofessional and scammers. We got our payoff amount from their website and then verified the amount by calling Ally and talking to Allison to verify our pay off and paid it off that 13 of December. And now in March they send us a BS bill that says we owe them $55.63 dated February 26 and if we don't pay it they are going to report negative information.


key: chroma:document
string_value:
2 automatic deductions from my checking account in one month for car loan. One was applied and the 2nd vanished into the unknown - provided company with fax from bank with tracking information and dates and logged 4 cases over a 2 week period of time. Always told the same lies-special case being handled and was even given specific time of 11:16 on 3/5/18 for resolution. Another Lie-I have held on the phone for over 50 minutes trying to talk to the payment department but it was refused. All reps are from another country with a very distinctive accent and unable to communicate with them to understand the issue! Stay away from this company!!!


key: chroma:document
string_value:
I have a 72-month car loan with them and in the beginning they didn't seem as bad but now they tack on every fee under the sun. I was without a job for 2 months and made my payment when I could, because it wasn't on the date it was due they charged me almost $600 in fees. When I would call to update my information and give them a date to be paid, I never spoke to anyone who spoke good English and they would continue to tell me they are going to report me to the credit companies and that I need to ask my family and friends to help me pay.


key: chroma:document
string_value:
Ally Financial is a crooked company. I got behind on my truck payment from losing my job. We worked it out where I paid a fee. They moved my two payments that I was behind to the end of my agreement and then I was supposed to make my truck payment on time. From then on then when I go to make my truck payment they tell me that I owe $365 worth of late fees that was never even told to me.


key: chroma:document
string_value:
Ally makes many costly errors and is slow or refuses to correct such. Since day one with me they have been a pain and with account paid in full they yet want more money, they say for balance and late charges. None are owed, their payment history on my account proves such but they ignore facts, even their own facts, such would humorous, if was not about money, transportation and reputation. I will simply post part of my last correspondence with Ally and let this explain all:


key: chroma:document
string_value:
I leased a car for 3 years. Part of lease I was required to have $1,600 deposit. I returned the car in excellent condition, Ally will not refund my deposit until the car is sold in the auction. That is a very poor policy to hold my money until the car is sold, nothing in my contract say that. I will never lease or buy a car that Ally finances. BE AWARE... I WARNED YOU.


key: chroma:document
string_value:
If I could give this company a 0 star I would! This company tacks on as many fees as they can, and when you make extra payments to cover the "fees" (cause you don't want them on your account) they misapply it to my next car loan, and not what I paid the actual money for. So then I have to call them and ask why I still have the fees and they state cause I didn't call them and tell them where to apply the extra money. Seriously? They are the absolute customs service center and when I continued to ask further questions the rep cut me off and said "ok, well you need to call next month". Wait? I'm not done telling you that you misapplied the funds and aren't correcting it. Still she said, "Call back", and hung up the phone!


key: chroma:document
string_value:
While driving on the interstate our tire blew. We called VehicleOne because we have a contract with them that we bought for 2700.00. We wanted a tow truck and our tire changed. While on the phone with them asking about receiving help a semi sideswiped us and took our mirror off so the agent wrote that down too. Because that happened during our call they would not cover us because it was considered an accident. I was on the phone for almost an hour and a half arguing with them because I didn't call for a tow truck because my mirror is off... I called because my tire blew, who needs a tow truck because of a mirror being blown off?! And the fact that I called because my tire blew and they argued with me forever that "it's an accident claim now" even though they were two separate events and the semi just happened to do that while I was asking for a tow because my tire had blown and the rim is bare and we are on a dangerous interstate. 


key: chroma:document
string_value:
Paid off my auto loan on 2/8/2018 and got a confirmation number. A week later on 2/15 and they have not posted my account. Now they claim I owe them additional finance charges! No ability to actually speak to anyone. Only options were email and chat. Customer service is horrible!


key: chroma:document
string_value:
I had a 72 month auto loan with Ally Financial. I paid my last payment and didn't get my title in the mail. When I called them, they said I owed one more payment. Went as far as to have them count payments and she counted 72 payments!! Asked to talk to a supervisor, she said one would call back, they never did. A few months passed, now on my credit report. Called again and now they want the amount of 2 payments!! Asked to talk to a supervisor again... again said they would call me back... never did. Called again, made the lady count payments again... 72 months. No answers as to why they are holding my title. Just pay or they keep it. Can hardly speak English. I think this is some kind of scam. At a loss, don't know what to do.


key: chroma:document
string_value:
After trading in my 2012 Ford Fusion for a 2018 Ford Escape, Ally stated that they never received my car payoff from AutoNation Ford. But I have proof of the check being cleared on Jan. 8, 2018 for the entire amount. They put two damn late payments on my credit report which dropped my score 46 points!!! They are the worst, most incompetent pos people that I have ever had the displeasure of doing business with. I have already initiated disputes to TransUnion and Equifax and will be contacting the BBB. I WOULDN'T RECOMMEND THIS BANK TO A SICK DOG!!! FOH.


key: chroma:document
string_value:
Be aware that Ally holds deposits for an unusually long amount of time. My deposit is from a nationally recognized company and they will not release funds for 6 days. Also most banks will at least pay checks and other transactions off of the deposit, just not let you withdrawal cash, Ally will not even do this for their customers. They will return the check or deny the transaction and charge the customer with a NSF fee, even though the deposit is there. Then they hold future deposits even longer. I know they have received the money, they are just holding it along with thousands of other people's money so they can accrue as much interest as possible. Terrible way to do business and I will close my account.


key: chroma:document
string_value:
I paid off my Jeep in December and after calling them today to let them know I did not receive my title yet they informed me I still had a balance of $42.95. I was so upset cause when I called I got a pay off good for the next 10 days and they got it four days later and it cleared my bank the next day! Customer service is someone in the Philippines that you can barely understand! Shry the supervisor told me that it was worth the money for her to lose my business. Claims she listened to previous call when I called yet would not let me listen to it!! Then I pushed two to take survey at the end of the call and told her this. Suddenly the line went dead!


key: chroma:document
string_value:
I received a 10-day payoff from Ally and went to UPS on a Thursday to overnight a cashier's check. I called ALLY from UPS to get a street address to send my check and confirmed that the payoff amount would be the same even if received the following Monday; I was told “yes.” Ally received my payoff within 24 hours but didn't process it to my account until the following Wednesday. I was told I owed an additional $77 and if I wanted to make a payment online, they would have to give me another 10-day payoff and would charge me an additional $7 Western Union charge for paying over the phone. I sold my RV and now the process to satisfy the lien and get registration will take up to 4 weeks! I'm so FRUSTRATED!!


key: chroma:document
string_value:
I recently decided to move from the big banks that pay 0.01% interest to an online bank. I chose Ally Bank. I completed the online application form and was accepted quickly. They required verification so I uploaded my drivers license. All seemed well. As I was looking over their website they also offered an investment platform which very affordable rates, so I completed the application and provided them with the same verification. Once the account was open I transferred $5000 to the account. Again they asked for verification in the form of a voided check, which I supplied. The transfer went through and they put a 3 day hold on the funds before I could trade. Two days later then froze the account as they need more verification. I called their customer support number and waited and waited and waited...25 mins passed and I had to hang up. I sent them an email and was told I needed to call.


key: chroma:document
string_value:
This company exists in the stone age, at best the means for communicating is by phone to a foreign answering service of agents incapable of actually getting anything done. The second & only other method of communicating or document sharing is by "pony express". The incompetence of getting anything accomplished within days, regardless of courier service as bank wire options are non-existent & even after certified funds are received the weeks that pass to actually reflect a change in account status is nothing short of shocking. Stay away from this company, it should be put out of business or acquired by a firm that understands "customer service" is not an oxymoron. Good luck to anybody out there that can actually pay-off a loan & receive a release of lien within 15-30 days!


key: chroma:document
string_value:
The worst Customer service EVER! & that's looking past the barely English speaking Incompetent staff... If you're looking for an idiot to Narrate every stupid Little thought inside their stupid little heads... Just called his number: 888-925-2559.


key: chroma:document
string_value:
I've had several leases with GM. The last one with Ally Bank. Prior two leases resulted in zero fees for wear and tear, one a two year lease and a four year lease. Being charged over 900 for mostly petty wear and tear. Waiting for a response back to fight these excessive fees. But as of now I will never give any further business to Ally Bank. They no longer have a relationship with GM and now I know why. I suggest you find a different lender when it comes to an auto lease. I was a big believer in Ally but this left a very bad taste in my mouth.


key: chroma:document
string_value:
6 years ago I was sold what I was told was a 5 year CD. It was what I asked about and wanted. We put $1970 in it. We withdrew it this past year (2017). We received our 1099R from Ally and it stated our disbursement was $2125 and taxable. I called because it should have be $155 taxable interest. I was told, "No it was a IRA CD" and we took early withdrawal (less than age 70). I explained that was not what we asked for nor were we told it was IRA. They did nothing except keep telling me I received statement and should have known. 


key: chroma:document
string_value:
I have been a member of this bank since 2004. I have had ONLY ONE good experience with this bank. All with my transfers! They offer no atm cards. Debit card only. The tellers that I have endured were all politely RUDE with empty apologies. I would not recommend this bank. Mailing in deposit offer no business accounts. I do like the "idea" of 24 hour customer service. Again member since 04 and ONLY ONE POSITIVE EXPERIENCE. 3 day transfers-like SERIOUSLY! Then they have Zelle. AFTER the inconvenience they don't mention it as a solution. THIS BANK never takes initiative. As I said POLITELY RUDE. They say things to you that are rude POLITELY...as if you do not have common sense or a brain! My account doesn't have to be confidential. My name is Abim ** AND YOU GUYS SUCK! straight up???


key: chroma:document
string_value:
I have a loan with Ally, been making payments for 3 years. Now on a 5 year loan. Starting in 9/2017 I have had a $35-$40 late fee every month. Grace period ends on the 16th of each month and I make my payment on the 1, 2, or 3rd of the month depending on whether the what day of the week the 1st falls on. It appears that they hold payments for just long enough to be able to charge the late fees. Absolutely awful experience with supervisors on the phone that are condescending and arrogant. I'm 42 yrs old and have financed with 5 different banks on other loans over the years and have NEVER experienced anything so horrendous. I am an Investigator for the State of Florida and I will be contacting the Attorney General's Office and would encourage anyone else to do the same. Worst company I have ever dealt with, even worse than Comcast.


key: chroma:document
string_value:
This company has misapplied THREE of my car payments to the wrong vehicle account and are now threatening to end my contract. I reported them to the BBB and asked that their negligent accounting be investigated. Their system is ludicrous and I cannot believe what I am reading! How are they getting away with this? I shouldn't have to worry about them applying the payments to the wrong account and then threatening to take my vehicle. This is a disgraceful company and they need to get it together.


key: chroma:document
string_value:
My father has added me to manage his account 100 times and they keep saying, "Oh no problem, next time you call there will be no issues with your daughter managing the account" but this never happens. It's always hard to understand representatives since they ALL sound like they are in India. They put you on hold for so long. They have no quality care. If you are thinking of getting a loan with them DO NOT! You will regret it. I'm an older adult, been around long time, and this is the worst company I've ever dealt with.


key: chroma:document
string_value:
This bank has a serious problem when it comes to transferring my funds. I had to request the transaction from Ally twice to get my transfer transaction completed. This bank failed to complete my transaction when I completed it online approximately four days ago. I had to call in to the bank again this morning to complete the transaction once again. I did receive confirmation numbers on both transactions, so I know the transaction should have been completed on my first request. This is not why online banking was created! 


key: chroma:document
string_value:
I have been trying to reach Ally Bank customer service for over a week to change my IRA required annual distribution. All I get is a recording stating my wait could be up to 30 minutes (the websites a shorted wait time). After waiting over 45 minutes more than once, I gave up. I cannot wait to move all my accounts away from this bank which used to have superior customer service. I even tried to contact the CEO in Charlotte, got a recording and the call never returned.


key: chroma:document
string_value:
I was a customer of Ally Financial for almost 2 years. Sadly to say in April 2016 I had a wreck, I hit a calf, & totaled my vehicle. The owner of the calf's insurance paid a portion of my car off but left a balance of $800. When I learned of the balance, two months later, I contacted Ally attempting to make payment arrangements. Mind you, I had just had a baby, Hurricane Harvey was in full effect and my disability was down to 75%, however I took the initiative to contact them in order to make payment arrangements. Needless to say Ally Financial cared less about all of the above & advised me, "The ONLY way we would be able to help you is if you made a payment of $439.60." The representative explained to me that because my account was past due, the only way they would make payment arrangements is if I made a full payment of $439.60 and brought my account current.


key: chroma:document
string_value:
Ok soooo it makes me feel better that I'm not the only one having issues with this finance company. These crooks make Hillary Clinton look good! They take forever to accept payment for my truck loan and then suspend my Ally mobile app profile for being late?! Somehow it's my fault though. Then start paying through my online banking bill pay and they take 2 WEEKS TO ACCEPT PAYMENTS even though it shows in my bank that they have the money but really they take 2 weeks to process and by the time it's all said and done you're considered late. 


key: chroma:document
string_value:
Here is a summary of what happened today: This is why I hate finance companies. I am very disgusted with Ally Auto right now. I hate writing this email as well, but because your system screws people fees are applied and they don't even say it on your website. On Monday 1/2/18 I set up the final payment of $871.08 for withdraw from the bank on 1/3/18 because that was what the full amount showing on Ally website showed was due. Ally took payment out of the bank on 1/4/18. This was the final payment with this account. Today I sign on to get the phone number so I can call to find out how long it will take to get the title returned to me. I notice it says there is a $99.08 balance.


key: chroma:document
string_value:
I am coming up on my lease end on a GMC Sierra. Contractual residual buyout was 31,239.63. Now they're stating the buyout is $36,631.19. Absolute worst move I've ever seen in my 35 years on this planet. I wish I could give 0 stars. They always allowed me to call for a buyout price up until about 6 months ago and now I know why!!! I WILL NEVER EVER USE ALLY IF IT WAS THE LAST BANK ON EARTH.


key: chroma:document
string_value:
Always ask who is your car loan with, If told its ALLY BANK... DO NOT DO IT. Very, poor customer service and you never get an American on the phone that can help. It is all corporate and you will have difficulty communicating with the anyone. After only falling behind 3 months my car was repossessed. I spoke with someone that Friday and was told to call back next week to arrange payment. Well Monday my car was out for to be repossessed. Worst thing is the way they treated my 83 year old mom about this. They came into private property to have car towed. Any regular credit card company gives you 4 months before they consider cutting off credit. So why repossess when it only 3 months. I explained I had financial difficulty after hurricane Irma, not even "sorry to hear" reply.


key: chroma:document
string_value:
Ally Financial is by far one of the worst banks I’ve ever dealt with. Their customer service in the collections department is terrible. The people are rude and arrogant and don’t care one bit about helping their customers when they’re in any type of bind. I will never deal with them again nor would I recommend them to anyone!


key: chroma:document
string_value:
I have been paying off a 2014 vehicle for the last 2 years and the dealer connected me with Ally. Never thought twice. But when your balance is $15,880 and in 3 months you made $1,300 in payments and your next statement is $15,553 still owed with a minimum payment of $403.00 due. Not exact amount. But I'm no Math expert but I'm paying 900 in finance charges? Anyone have information on how to get in on a class action suit on these guys? They have been sued before for shady practices.


key: chroma:document
string_value:
Ally Auto is HORRIBLE! Since January of 2016 I have been with Ally Auto and every single month of my experience gets worse! It began in March that I had AutoPay and they took twice as much as they should have. It began to happen every month a little more each time. Then a couple days ago we had to call Ally to ask about what’s really going on. They said the account was past due which to start with was not true at all! We just allowed them to take the payment and still they keep on taking out more. I called just now and spoke to the most rude representative I have ever come across in my life Jasmine. She would not let me speak at all, she kept cutting me off and just would not listen to anything I had to say. I definitely understand why this business now only has one star! Ally Auto is a scam & this business needs to get shut down!


key: chroma:document
string_value:
Once you pay off your loan it is a nightmare to get them to release your title or lien!!! Even if you pay with guarantee funds they still will not release your title or lien in a timely manner. Plan on WEEKS before you get your release. HUGE problem if you've sold your vehicle. Very UNACCEPTABLE way to do business. Also, if you complain they will place an even longer hold on your release. Very petty and childish company!!


key: chroma:document
string_value:
January of 2016 I purchased a 2015 Chevrolet Traverse $4000 down from Franklin Chevrolet with my first payment due around March 5 2016. This was the start of me rebuilding my credit, and I am a single mom on a budget so I sent $1546.62 on February 10, 2016 (which covered up until May 2016). On May 4, 2016, I made a payment of $5420 certified mail.


key: chroma:document
string_value:
As I was using their online Ally Auto website to make automatic payments, I scheduled payments due on a certain date for auto deduction. On the day of the deduction, they do send a confirmation that the payment has been made, but then repo your car without any notice. I notice that my car is gone and report it to the police, they advise to call my finance company. They confirmed the repo due to non payment for 3 months and 90 days overdue.


key: chroma:document
string_value:
I bought a new car this year. My loan was process incorrectly due date for pay dates. Before I signed the car agreement the representative told me that my first payment was due the 5 of the each month. I told him, "I can’t do the 5th of each month. You have my paycheck stubs and you know I get paid the 10th and the 25th." I am constantly getting late fees. I have called them to change it because it was their mistake. If they had proof of my pay dates and they said I had to pay 90.80 and extra amount each time this is very ridiculous. I am requesting a phone call from this people to get my correct pay dates.


key: chroma:document
string_value:
My girlfriend had her car finance with Ally and it has been a nightmare... They repo her car after her being 45 days late and after she had sent in the payment... Then when we have call to try and ratify the situation they want her to pay her next payment in advance of the due date and pay for the repo service before they release the car... My advice don't deal with these individuals. If she had read the negative review prior to her buying the car she would have tried to finance through another lender.


key: chroma:document
string_value:
I keep paying over and it keeps telling me I owe the following month and so on. I can't figure out how I was under 16,000 3 months ago paying over every time and I still owe 15823. I can never get anyone that knows anything on the phone. And they just yes you to death. I seen bad reviews last year and worst ones this year. The dealer I bought car from is just as bad but that's another story. I guess shady businesses stick together.


key: chroma:document
string_value:
My lease was supposed end on 11/22 0217 and I returned the vehicle on 11/04/2017 after paying off 36 payments as the contract. Now I received the letter from Ally saying it is an early termination and they will charge me a difference after they sell the vehicle at auction. I don't think I am not the only one and thinking about lawsuit.


key: chroma:document
string_value:
I started a loan through Ally a little after the first of the year... Made all my payments on time, come August I lost my job and got to the point where I have to decide what bills matter most... so I call Ally and explain everything to them. They proceed to tell me that they won’t tag the 2 payments I missed on to the end of the loan due to it being a young loan. I called and talked to a friend who works at a different bank and they told me that Ally could if they wanted to. Ally has such a high interest rate that it makes the car almost not worth having. Then I get a letter that says to have a payment in by November 22 or it will be repossessed, after receiving the letter days after this due date I guess it’s time to get all my stuff out and wait for them to pick it up. Bonus I got a new job and am going to lose it also because I have to have a car for this job...


key: chroma:document
string_value:
We purchased two vehicles from a Chevrolet Dealer. Therefore we have two separate accounts with Ally Auto for these vehicles. Ally haven't got a clue what they are doing. I can't set up two different accounts online because one car is under my wife's SS No. and the other through my SS No. I pay each month, even when they forget to send out a bill for our Ford Focus. I have just found out that my account for the Equinox is screwed up. I am very careful with my money and would say that if you have had any experience talking to these guys you will come off the phone feeling very nervous. I still need clarification on payments I have made.


key: chroma:document
string_value:
My lease was up Oct 25. I returned the car Oct 12, they reported to the credit agencies that it was a early termination!!! WTF are they for real, I called them 5 times I got no place, and to top it all off it's now Nov 21 and I cant get the final amount that is owed. They said the car needs to be sold at auction for them to close the acct. I said, "What does the AUCTION have to do with me? I have a lease!!!" WOW so bottom line it still shows active on my credit report and in the comments it's a early termination... DOES anyone have a email to their legal department???


key: chroma:document
string_value:
Michael (Employee ID: **) is a complete idiot and deserves to be unemployed. I called in to inquire if a credit card payment was an option through the App, which he stated “Yes;” but currently the app is experiencing technical difficulties. I have been hearing about these technical difficulties for a year and a half know. The solution he presented was for me to knock on my neighbors' doors at 9 pm EST to inquire if number one they have a desktop device, and two if I can use the computer the make my payment. Michael then stated, "Or you can pay via phone and pay an additional $7.50". I then stated, "It not my fault Ally Financial is technically not sound", then he responds, "Well I gave you options". Keep in mind the options were knocking on a neighbors door. What an idiot!!


key: chroma:document
string_value:
We were debating to turn in our lease early or keep it until the lease was up. We purchased a 3 year lease and paid it off within the first year. We also had extra money that was included in the lease to cover any potential issues that there might be when we turn it in. When I called to speak to Ally about getting my unused prepaid miles money back they said I would get it if I returned the vehicle. We were excited, because we were over 4500 miles under our mileage, which we had paid for in the agreement. Since we had already paid the lease off, the payback on mileage was a welcome discussion. 


key: chroma:document
string_value:
My original loan was financed a car through Ally Financial, Oct. 2, 2017 I refinance with my credit union down the street from my house... Thinking this would make life easier and payment would be lower... I started receiving calls and emails from Ally stating my payment was late and that I needed to make a payment ASAP... I called 10/19/17 only to find out my account was still active and I had late charges applied to my account? So I called my bank. They said they sent the payoff (via overnight) and waiting for title? I called Ally daily. They said they have never received the payoff and wanted me to make a payment?


key: chroma:document
string_value:
I have CD's with them and stock trading accounts - one I manage and one managed by an advisor. I'll review my experiences separately as they relate to these different products: CD - recommend. I'm happy with their rates. They're higher than just about anything else I've seen in the market and I've done my research pretty exhaustively. Also Ally has no penalty CD's with a relatively low balance minimum that's almost unheard of at the bigger banks.


key: chroma:document
string_value:
Paid my car loan months ago. Ally allegedly sent title to wrong address. If they did, they would have had it returned. Never contacted me. I called customer service. Difficult to work with them. They said they needed to send me a form. They can't send to my email, which has my name in it, but they can send to an obscure fax number at my work. They said 24-48 hours to send a fax--really? It is now past 48 hours and no fax and no title in sight. 


key: chroma:document
string_value:
2nd bad experience I've had with them. I leased a Chevy Volt in 2015. 39-month lease. I started out mailing my payments in, since they don't do online banking. Unless you want to pay a $5.00 service fee to Western Union every time. When my payments weren't posting on time, I was told "We have very poor mail service in Chicago". Imagine that. America's 2nd biggest financial service city has lousy mail. Takes weeks to get a letter. I still owe 9 payments (I'm currently 3 payments ahead). I called up for a payoff. $147.00 x 9 = about $1300. My contract says I can buy the car at the end of the lease for $6,995.00. They quote me a payoff of over $18,000. I tell them what my contract says. They won't budge off the higher number. These people are thieves. Before I hung up, I asked if they had the Florida Attorney General’s phone number handy, because, that's my next call.


key: chroma:document
string_value:
Customer service is all outsourced to foreign countries who have no clue how to deal with issues. If anything real happens they just pass you in a circle of inexperienced workers, that somehow have no manager. It’s insane, you can’t talk to management if you wanted. They always lie and say management is unavailable but they will put you in a line to have a return call within 48 hours. They don’t call. This company needs to be shut down. I’m considering lawsuit at this point as I can’t even talk to a manager.


key: chroma:document
string_value:
I began reading so many reviews from people that had complaints from experiences with natural disasters with Ally so I figured I'd share mine. I live in Santa Rosa CA with my wife and two sons, 6 years and 8 months. We are currently experiencing wildfires that have been classified as the worst wildfires in the history of CA. I woke up on Oct 9 2017 to my hometown on fire. The fires moved so fast through the city because of 60-70 mile per hour winds. My wife office building was in the middle of it and she still hasn't been able to go to work. 


key: chroma:document
string_value:
This company is terrible. I was told I'd have my refund in 3-5 business days. When the 5 days were up, I called to ask where my check was (they double charged me even though the app didn't say I'd get charged at the end of the month) and they told me it will be here at the end of the month (so basically 30 day refund). They beat around the bush saying they don't control the refund. Why even be in business? The woman sounded clueless. Don't do business with these people. Finding a new bank asap. They don't even offer refinancing.


key: chroma:document
string_value:
After reading all these complaints I had to do this, It's Funny Listening to Ally's TV Commercials. They Are Full of ** and they are definitely not your Ally. They are your Eminem!!! Don't ever walk into a dealership and use this company to Lease or Buy a Car or Truck or they will bend you over and stick it where the sun don't shine. I was going to buy my truck that I leased from them but they wouldn't budge on the price, so guess what? I went to the dealership and leased a new truck through GM Financial and they are great. 


key: chroma:document
string_value:
If you are looking for a loan company with numerous ways to pay your bill, Ally may be right for you. But if you are one of those that don’t have trouble paying your bill and then expect to get your title in a timely manner, then go elsewhere, it is not worth the lies and frustration they will put you through. The title is at a third party company, they have no control over it whatsoever apparently! A send out date is put into their computer automatically, 10 days after they receive your final payment, no matter how you pay, and every time you call to follow up, they will tell you that it was sent out on that date. And that’s all they will tell you for 10 more working days after that. 


key: chroma:document
string_value:
My daughter was on a missing persons list and was seriously injured... She was not behind on her payment with this company but called for the most of extension they offered. They said it was 60 day. Her doctor had written her a note to the company saying that she would not be able to work for at least 90 but we take what we can take... Now, I'm am her mom and the cosigner on the account but 4 days after we found my daughter we were hit with Hurricane Irma and had thousands of dollars done to our property and had no way to even get to work for weeks without power... Ally kept calling me and sending me letters to pay this extension fee. I don't understand a fee because she was not even late on payment. And I had no money due to this hurricane to make the extension payment.


key: chroma:document
string_value:
I'm not sure where to even begin. My husband and I refinanced my vehicle that was originally financed with Ally. Since we had bought GAP insurance they were to refund us the balance of 900+ bucks. After calling and canceling it we were assured that we would have a check within 10 days. When that came and gone we were told that the policy changed and the car dealership had it (WTF?). Car dealership said they declined it and it would go back to Ally. Then Ally said yes but it takes 30-45 days to refund. Ummm you can just keep my money for 45 days? Ok so we wait 6 weeks and still no refund.


key: chroma:document
string_value:
Absoluteness the worst experience I've ever had, dealing with a bank!!! Allied Financial has financed three autos for me. I have paid my auto bills in compliance to contracts/as agreed. They are erroneously reporting that I owe $178.00 to the credit bureaus!! Which that amount has been paid in full, the amount has nothing to do with the principal. I have received letters from the bank confirming the same, "PAID IN FULL". Each CSR I have spoken with has given me the runaround. Now my credit has taken a hit due to their inaccurate reporting. I will try one last time to get this matter resolved prior to escalating to the CEO. This matter has been going on since May 2017.


key: chroma:document
string_value:
I am currently debating on buying out my lease which ends in January. When I called to speak to Ally about getting my unused prepaid miles money back they said I would get it if I returned the vehicle, but if I decided to buy the vehicle I would lose my money. I asked for an explanation and got none. Asked for a supervisor and asked them to explain it to me and they couldnt give me an explanation. So, I called back two more time trying to get an answer as to why they would not refund my money and all I get is because thats how it's done. I feel like they are stealing my money! Is this even legal?


key: chroma:document
string_value:
After making all payments on time, it came time to finish my payments and collect my title. Then I get hit suddenly with a $13 finance fee. I call the company. No one at the customer service center can help, I keep getting transferred. Basically I need to send a certified check for $13 so that my title can be released, after paying more than $32,000. Does this make any sense? So I send the certified check. Then they post an online payment and say I have to wait 2 weeks for the payment to clear. So I wasted my time even sending the check. They will not reverse the online payment without waiting an additional 2 weeks. All over $13 and it was their mistake.


key: chroma:document
string_value:
Many of us are Hurricane Victims. We live in evacuation zones. I am a professional artist. I teach classes to make money. During times of Hurricane we not only can't teach, we have to relocate, we have no power for over a week. Once I got power I was able to look at the ALLY BANK statement with large fees charged. When I asked due to my situation if they would consider waiving the large fees they said maybe 14.00 but nothing more. I see other people also posting problems who are Hurricane Disaster victims. This company is not assisting us at all. In fact they are making money from the disaster. I am so glad my car is almost paid off so I cannot have to deal with ALLY HEARTLESS BANK ever again.


key: chroma:document
string_value:
My son bought a car which I cosigned on. He went through some financial difficulties and fell behind on payments. Didn't tell me so I wouldn't worry. I get a call and a message at the end of the week from a number I do not recognize, and a name I do not recognize without the reason for the call or the company the call came from. I finally called that woman back on Saturday, It turned out she called from Ally Bank regarding the amount we owe for the car or the car will be repossessed. I asked her "How much to stop the repossession?" She gave me an amount which I immediately paid. The car was repossessed anyway. The woman's name is Charlotte and the phone number **.


key: chroma:document
string_value:
I mail my payment off every single month to Ally. The one time I mail it before a holiday it's late. I told the representative it was a holiday in the US so the post office was closed. He said, "Well it matters about the date". I said, "No it don't as long as my payment is sent out before my due date." I don't work at the post office so I don't know the process of holidays & timing of mail. I just know it has a date on there the money order & envelope. He said "Well it's late." My thing is why can't I talk to someone in America? I mail my payment in America it goes to an American address. The customer service is horrible. No one knows what's going on. I can't understand the people on the phone. 


key: chroma:document
string_value:
DO NOT DO IT! I had never felt emotionally abused by a company causing me to feel anxious and so judged. The girl I spoke with today was angry from the start. She claimed she wasn't but working in the medical field I know smart remarks when I hear them. During our 16 min conversation I was trying to explain to her that I will be making a payment but I couldn't at the moment. She then continued to have an attitude and said they've already done all they could for more and I told her I understood but if she looked at her previous note the reasons I fell behind was because of medical reasons and I was trying to catch up.


key: chroma:document
string_value:
Financed a new 2011 Tahoe with Ally. Have had loan for about 5 1/2 years with no late payments. Decided to sell the vehicle and with electronic funds paid off the loan balance of about $3,300.00. Funds were deposited into Ally bank on 8/14/17. Was told they had to hold the funds for 10 days to verify them. Nothing to verify, they had the funds (not a check). In fact I received a check in the amount of $0.39 for interest over-payment less than a week later. I argued that there was no reason to wait to verify funds and the title should be released immediately. However, it seems that Ally follows this procedure regardless. They informed me that the title would be released for processing by 8/24/17. I asked for them to expedite the release (since they truly had the funds), and that I would pay an expedite fee to have the title sent overnight. They refused and said that was not possible (obviously could care less about the customer's needs). 


key: chroma:document
string_value:
I leased a vehicle from Ally Financial, I took very good care of the vehicle, I had a fender bender and took the vehicle to a reputable body shop and had it repaired, when I turned in the vehicle 8 months later they sent me a bill stating the repair was done poorly and billed be for $184.28. I told them there was nothing wrong with the repair, and disputed the charge. They became very nasty. I contacted a lawyer and he stated it would only get worse, and to pay them for my own peace of mind. Please please never ever sign a lease with this company, they are like part of the Mafia!!!


key: chroma:document
string_value:
This company is the WORST!! I paid off my vehicle and almost 2 months later I still have no title. They even confirm they mailed it to the wrong address, but yet will not help me get it. Better than that, they mail the lien release to the wrong address even after I confirm the correct address. I am not sure what they are trying to pull, but if you can go somewhere else you really should.


key: chroma:document
string_value:
PAID FOR AN EARLY 5 MONTH TERMINATION OF MY CADILLAC LEASE> Paid extra for wear and tear Smart-Lease and my CTS was inspected clear at surrender. Ally turned me over to their "Collection Dept" for $500- damage claim? Showed my acceptance of my short-term lease finalization at Cadillac, but they ignored my fax and letters. Now they call every Saturday to harass me with a different collector. Cease and desist or ALLY is going to Small Claim Court for remunerations?


key: chroma:document
string_value:
I am going to sue your company for emotional damages, emotional distress and severe anxiety as I already have it. Your company has made it x 20 worse in just one day. I have spent 8 hrs of my time trying to resolve your mistake. Your staff admitting that you Ally has dropped the ball and very helpful in providing me with the legal department's address...


key: chroma:document
string_value:
They lie every time you call. Their favorite script is "We are sorry you were misinformed and any inconvenience it may have caused." I recorded every phone call to them because they lied so much. When they found out I was recording they would hang up.


key: chroma:document
string_value:
They won't take payments over the phone!!! I recently filed bankruptcy about 6 months ago and because of that Ally took away my option to pay online and stopped my direct payments. When I called to make my payment I was told they DO NOT accept direct payments and that I would need to go to Western Union to make a payment and that I would cost me an additional $8.00 to make that payment. What company does not accept payment for a service or product they pride?


key: chroma:document
string_value:
Ally bank is great because they do not charge checking fees and will even pay you back for atm fees charged by other banks (up to $10 a month). The wait time to talk to a bank rep is short and courteous when you need personal attention.


key: chroma:document
string_value:
Trying to Wire money to their Investment side...5 phone calls later over 2 days... maybe it will get done? Now I've missed the last day to buy into a Bond Fund for this month and will miss the 9-1-17 Interest payment. But they're "Sorry"...Other than this Bond Fund my remaining money is being moved to Synchrony Bank.


key: chroma:document
string_value:
They don't care for customers. After payoff they make you wait, they don't reply. They are simply the worst. If they gave a prize for being bad this company would not even win that for being sooooo bad. Hate them. BUYERS BEWARE, STAY AWAY. DON'T GIVE THEM YOUR MONEY!!


key: chroma:document
string_value:
Me and my family just withdrew several millions from this horrible bank. The info they give you is wrong most of the time. Their executive customer service department does not make outbound calls it appears (after one requests one). They went bankrupt already and needed taxpayer bailout and they pay you back with horrible customer service, lies and incompetent employees worked on your money. Check out Synchrony Bank.


key: chroma:document
string_value:
I have been back and forth to Third Party Totaled Loss Department - Gold Find Claims and Ally since 6-28-17. No manager will step up to plate on both companies to help bring this to a resolution... This company is horrible to work with if your vehicle has been totaled. No one wants to take ownership to help. Insurance Agent called and did paperwork and advised representative he needs a Letter of Guaranteed for the amount of $12,772.00. That there were going to be 2 checks to distribute to ALLY, because there are 2 claims. 1 for $6 thousand and 2nd for $5 thousand. But the representative totaled car for $6,864.82. All we need is Letter of Guaranteed for the 2nd claim of $5.


key: chroma:document
string_value:
Financed a car through Ally Financial. Recently I sold the said car. Having still had a lien out on it, myself and the new owners both called Ally to see what to do. First of all, it's extremely hard to understand the robot (I'll explain later) talking to you. Second, I was told something totally different than the buyer was, hence one of is was lied to. Nonetheless we completed the purchase, and went on our merry way. The next day, the buyer informed me that the payment had cleared in her account. So I called Ally to request a copy of the lien since the Payment had posted. "It will take ten business days for it post." (Quote from Ally robot). I argued with it, but they don't have any constructive response so I asked to take the survey but never was prompted to do so after call. The payment posted to their account a week later (I received an email). 


key: chroma:document
string_value:
I paid off my truck and needed my title for being able to sell it to a buyer. They had the funds and are making me wait 10 days. After 10 days there were going to mail out a letter to bring to the DMV. They said the letter would take up to 5 days. The folks that answered were based out of India and were reading from a script and had many many runarounds... Very sad and I can sum up Ally Financial in 2 words... ** Sucks.


key: chroma:document
string_value:
I don't know how this company is still in business! I got in an accident and car was totaled, my insurance company paid them off what the car was valued and they agreed to it! I get a bill in the mail from Ally stating I owe them $3600 plus taxes on excessive mileage and they have called me several times! I called them back and half the people don't speak English and said it's in your contract when you leased your car. I would like to know who reads the back of the contract and isn't it the dealership's responsibility to tell us! The car is totaled. What difference does it make how much mileage is on it, plus I was going to buy the car at the end of the lease! This is the worst company ever.


key: chroma:document
string_value:
I went thru breast cancer and got behind on 2 car payments. I called to ask for an extension. They extended the 2 payments but did not include the late charges. So what good did that do, my account still showed that I was 850.00 behind. It still showed behind to credit bureau. I call Ally to get this straight and I get someone in the Philippines that can barely speak English. They tell me they can't do anything about the late charges and my account will continue to show behind until late charges are made. Obviously these people have no compassion for someone that has went thru 30 days of radiations. AGAIN DO NOT USE THESE PEOPLE CAUSE THEY WILL NOT DO ANYTHING TO HELP YOU.


key: chroma:document
string_value:
This bank is a joke! I have made several payments and they claim payments were missing. I even have bank statements to show I made payments. They didn't send me anything in the mail stating they were going to Repo my car. Stay away from this bank. I was trying to figure out how are they reporting me late and I made payments. These people will try to destroy your credit and a bunch of con artist. I will never do business with them again and they will hear from my lawyer ASAP. Please stay away from this company.


key: chroma:document
string_value:
I will never give another dime to this company! They constantly send my bill late and refuse to issue a payment booklet. They pressure me to let them take my payments directly out of my account. I am Not comfortable doing that. If my payment is due on the 15th but they finally deduct it on the 17th they charge a $30 Late fee. Anyone ever consider using them be prepared to let them take your payment automatically! They hang up on me constantly but will call my husband at work 77 times in 2 hours! Over a bogus charge. They seriously should be investigated and at the very least people should check reviews before going with them as a finance company. They Are Horrible!!!


key: chroma:document
string_value:
My truck was totaled out by my insurance. They refused to give my insurance company any documentation in order to pay off my truck through them. The process to settle my claim took long enough and now it's been even longer in order to get them paid off to settle on the truck. In the mean time because I have not been able to make my truck payment this is going on my credit and everything else even though they have been informed that the truck is totaled my claim number adjuster information has been provided through this entire process. They wanted a settlement agreement which my insurance could not provide as there was gap coverage on my policy and they needed a payment break down from Ally to do so.


key: chroma:document
string_value:
I have two accounts with Ally.com and a credit card as well. I am happy with each of these so I was happy when I was offered a 'special deal' on their mortgage loans. I am in the process of attaining a loan with this company and I regret it more than most any big financial decision I have ever made. The people working on my disclosures are absent, casual and drop the ball over and over again. I've was assured again and again that we would meet the closing date we agreed upon and all my documents are sent in and yet they have not been able to close. Every week or so I am assigned a new person who does not seem to know what the last person did. They often do not respond to important emails. The whole process has really been a nightmare and I am very very sorry I went with this company.


key: chroma:document
string_value:
I called Ally to buyout my vehicle. They basically told me all the hoops I had to jump through to buyout the vehicle. Overnighting a check, pay taxes ahead of time, etc. Instead I said ok. I am just going to trade it. What is my buyout without the tax and they told me to go to the dealer to find out. Then I am told I will find out from their buyout department, then I am told that they can not give me what a dealer will pay. I have leased many vehicles and never had to deal with this before. They are basically trying to hold myself and the dealers hostage to force me to buy it through them. My lease contract clearly states that I have a price that I can buy it out. THIS IS FRAUD!!!


key: chroma:document
string_value:
I had an auto loan with this company and had automatic payments set up, went through a separation and I was under the impression that my wife was paying the payments. I was wrong, she missed two, I found out and made the payments that day, I transferred the payments to her account, the bank kept telling me that I never made a payment even though I had proof and sent it to them. I continued to make the payments every month. I owned this car for 3.5 years, paid 21,000 for it, put 2000 down, every month they reported a late payment to my credit because they refused to add the payments that my wife missed. This went on for a year.


key: chroma:document
string_value:
I have leased several cars through Ally Bank. Unfortunately when I turned my last car they stuck it to me. Charging me for things with vehicle that were wrongfully charged. I had a key that I was advised by the dealership that Ally would call me to tell me where to send the key! That never happened hence the charge. I called in & the lady kept repeating the same thing, "ma'am you can no longer turn in the key" & I told her I have never had any issues with any of the vehicles that I have turned in prior. 


key: chroma:document
string_value:
Ally is a great financial institution which offers ATM refunds and interest rates on free checking accounts, which no other bank does. I have had absolutely no problems opening a checking account there and I plan on opening a savings account soon. I was tired of paying $$ for ATM withdrawals and haven't since I switched. Furthermore, my friend has had no problems with his car loan and it is going very well.


key: chroma:document
string_value:
In the beginning I had no issues with Ally. The few times that I did talk to someone they were pleasant and nice. My payments were made on time. I paid for 45,000 miles but turned the car into the dealership with 34,000 miles. I wanted to buy the car but they wanted much more than what it was worth so I leased a new SUV with GM. The car sat on the lot for two weeks before it was picked up. Then I received a bill for "damages". I kept the car immaculate. I knew I would get dinged for a broken piece of plastic on the driver's seat but I also got charged 175.00 for a key fob.


key: chroma:document
string_value:
I have seen complete deterioration of this bank as they grew, merging with other banks. I needed to transfer some IRA money from cash to CDs. Simple. FOUR calls to different departments did not achieve a thing. Nobody has the slightest idea how to do it. They have many different departments and play "soccer" transferring clients from one to another, so you make a circle. Bankers cannot see all your accounts. That makes it even more difficult. Maybe they are overworked as they cannot concentrate enough to even repeat your question. Absolute disaster!


key: chroma:document
string_value:
Just had my first and last experience with these bone heads. Every time you call these people you start with some underdeveloped country for service. After all the crap they want your info for girl asked if I was primary on the account. I set yes. She said she has another person my account. "Who?" I said. She said William **. I said, "If you are that stupid you don't know Bill and William are the same thing I'm sure not giving you person info on my account." By law they have to supply you English speaking person with no accent.


key: chroma:document
string_value:
Long time account holder. Ally sent new debit card issued via Mastercard. It does not allow access to checking account funds. After 18 telephone conversations with ALLY CS over a five day period... now conclude I have to bank elsewhere as CS reps check account. And respond with all is OK. Card is usable. It is not and none there in the different departments I have spoken with can only verify and respond with all is OK. Yet, it is rejected upon normal use at grocery checkout... Walmart etc. I cannot get access to funds. ALLY has failed in its fiduciary responsibility in providing me a card that will allow access to account. ALLY CS cannot do anything but look up account details and if all shows OK can do nothing else to fix the apparent broken link between account and debit card.


key: chroma:document
string_value:
I was going to write this review a few years ago, but decided not to. Now that I am still receiving information from Ally Financial I decided to act. I had a car loan 12 years ago from Ally Financial. I paid on time every month and returned the car in perfect condition. I later received a bill stating that I owe money for one of the tires (which I did not, it was returned in perfect condition). I contacted them to correct this error and never received a response. My lawyer contacted them because of the continued harassment from the company regarding the money that I did not owe. The company never returned our phone calls or mail correspondence to sort this problem out. For the next seven years (prime time for me to be purchasing my first property) this was on my credit report. I filed a dispute so that it showed on my credit report, but it still really hurt my score.


key: chroma:document
string_value:
DO NOT USE THIS BANK. This is June 2017. In Aug 2016 I traded my car and Toyota Financial paid off the balance due. The bank took a Sept. 2016 payment even though they we not supposed to. I called them and they told me to stop payment on the auto draft. At my expense I did just that. In May of 2017 I get a notice of payment due for 450?? The payment amount was 395.57 so I cannot figure out the $450. I have spent over 4 hours on the phone trying to straighten this out and they are supposed to return my call after their supervisor reviews this... 4 days ago. 


key: chroma:document
string_value:
Husband lost his job. We have 2 car loans with Ally. Called them and explain what was going on and asked them to tag payment on the end. At that time we were only 1 month behind on both. I made the payments but late. Called them each time cause the online billing showed on 1 car that it was behind 2 months. Made the payment. The next month that car was not showing for me to make a payment. Called them and I was told I was 89 days behind and they would not accept payment. Needless to say now I wait for them to come get it. The customer service rep wouldn't answer any of my questions, would not accept payment over the phone nor put a supervisor on the phone. Just unbelievable... Told them to come get it!!!


key: chroma:document
string_value:
They messed up our account in the beginning for our car loan and truck loan to the point we ended up owing 2 thousand in late fees and penalties and they wouldn't fix it. We ended up losing the car. They're forcing us to pay the difference on the car after they auction it off and threatened to sue us if we don't. We had a small accident recently with the truck and cracked the bumper and were told by the shop we want to use if we buy the parts and take it in to be fixed then we don't have to worry about coming up with the deductible. Ally Financial made so we can only go to the shop and then buy the parts and do all the repairs, they're forcing us to pay the deductible if we want the repairs done. STAY AWAY FROM THIS COMPANY. They will make your life hell and rob you blind. Worst mistake ever to go with them!!!


key: chroma:document
string_value:
My account was hit with a "Fee for Overdraft Item Returned" of $25. I've never come close to a zero balance, so I contacted Ally Bank for an explanation. The first person (Taylor) couldn't explain the charge, so he told me to expect a call the following day. Two days later, the call did come, and it was explained the fee was for an attempted charge that would have exceeded my balance.


key: chroma:document
string_value:
I asked to lower my payments! After 12 successful payments, because I was told I just had to make 12 payments when I called back she told me just reschedule my payments and they won't tow my car unless it's 90 days late. I literally had to get on the phone and SNAP on them, ask for managers and everything to even "apply" for a rewrite. And I was told I will receive and phone call. We all know how this story ends! Save your time. Don't even consider making business with these non-trained customer service representatives!


key: chroma:document
string_value:
I set up my car loan for auto payment on the 27th of each month, as the website said. Now, every month, I get a threatening letter from ALLY that my payment is late and they will be sending information to the credit bureau. On the website, it says the payment hasn't been made on one page, whereas the payment history shows it was done on another. DON'T TRUST THESE CLOWNS WITH AUTO-PAY.


key: chroma:document
string_value:
Ally has put false information on my credit report. They report late on different months for each credit report. Also they reported "Early Termination". If my car was due to be turned in BY 10/19, ALL payments made on contract, I turn the vehicle in a 10/13. How is that early termination? They refused to refinance and wanted car back. You got it! Also, I OVER PAID since these people lose/discard paperwork I had signed and notarized for "Business Use" taxes in Texas. I leased the car in my name. Used it for my personal transportation. They refused to correct or help me with it. I sent it certified mail! I sent them copies of the receipts. Once your lease is over, they erase everything! Time for suit. Anyone else wanting to start a Class Action Suit let me know!


key: chroma:document
string_value:
So I just bought a car and I made my first payment on time with my account and routing number... according to Ally my payment was reversed by my bank (which is ** because I have other loans that come out from the same account) so I went to this bank to make sure my account info hadn't changed... AND of course my info was still the same... I feel like they are doing this on purpose just so they can get more money out of me. When I first made the payment the finance charge 363. Now after I made a 2nd payment the charge is 395 with only 60 dollars going to the principal. WTF. Stay away from this bank man.


key: chroma:document
string_value:
Harry Green sold my son a car that was wrecked as a Certified Used Car. They charged 5000.00 more than it was worth just because it was FAKE certified. Ally just bends you over and breaks it off. I got totally screwed by Both companies. 2 yrs later you can tell I made 2 payment. 2011 Malibu is still 14000. It was 14999. When we bought it and my son put 1600.00 on it 2 years to get it down to 14000. My payments are 360.00. Looks like interest rates are eating everything. They all need to go to hell. I hate them all. Bunch of thieving greedy **.


key: chroma:document
string_value:
I paid my payment as always through my bank account. I seen where the payment was taken from my account but Ally never applied it. I have spoken to rep after rep. Finally after a month I was told they didn't know who to apply it to and it was going to be sent back to my bank. I waited and it a few weeks and no money. I called to speak to the rep that gave me that info and was told she no longer had my case. Someone else did because they change every month. So once again I had to explain everything again. This rep wanted a copy of my bank statement showing it cleared my account.


key: chroma:document
string_value:
They are the worst company to work with. My car was totaled. It has been a month and they still haven't sent my ins. company what they need. BUT they still want me to pay my loan. If they would just give them what they need. I have called them. Either I get put on hold and forgotten or they transfer me and get hung up on. They tell me they are waiting for paperwork from my ins. co. when I have proof everything was sent. They are just trying to collect more interest. Rip off. I will be telling everyone that will listen to me not to use them. I have three kids to get car loans for. They just lost my business. I just I would have looked at all the reviews before I went with them. BUYER BEWARE.


key: chroma:document
string_value:
On March 27th we paid the entire payoff amount on my wife's Jeep Cherokee, according to what our account said at login. To the penny. It is now late May and we've never received the title (nor any email or mail notifications we owed them anything additional). I logged in and saw that it said we still owe $33.89. I did the chat thing with 1st, Nick, then 2nd Ray. Both told me we hadn't paid off the amount in full, but according to the system we had. Apparently Ally keeps tacking on additional charges arbitrarily even though the account has been paid in full. Wasted 45 minutes in chat with them, no resolution was offered. They just kept saying we owed more.


key: chroma:document
string_value:
After leasing a truck through Chevrolet, Chevy used Ally Lease for transaction. 6 months before the lease was up, Chevy offered to payoff the balance of lease and lease another truck. A few months earlier we had a loan on hold for a new inflatable boat. The credit union had to re-run my credit score since the 60 days were up on the current loan offer. Upon running a credit check on me again the score dropped over 100 pts and Alley lease added into my credit report the truck was a repo. This action caused my previous interest rate to double since Ally ruined my credit score with inaccurate information. I have requested a letter of explanation and a monetary value sent to me for the difference in the interest finance charges over the duration of the loan. I did receive a letter stating the removal of the repossession but no letter of apology or a check for the difference of the interest.


key: chroma:document
string_value:
Recently I returned my leased vehicle in very good condition and with near 6k miles under the agreement. I was sent a notice for wear and tear that did not exist. A windshield was listed as replaced for over $200.00 when I know at auction if it was replaced the cost would be less than $75.00. The glass was finally dropped from the request yet an interior part that was not damaged on my part and most probably a normal design flaw was listed as replaced. This left $104.00 ALLY stated I owed them. This was offensive to me and to make it worse I was contacted by harassing collection agents. One was extremely disturbing.


key: chroma:document
string_value:
I filed bankruptcy in 2009, yet Ally reports activity on this account as of 2010, a year after it was discharged. They say the activity on my account was that they sold my car at that point, so they call it activity on my account. When I've called on two different occasions about the information they are reporting the initial people who take the calls barely speak English, and don't understand how to answer my questions. When I've asked to speak to a supervisor they were both rude and short with me. The supervisor I spoke to today starting speaking over me, raising her voice, cutting me off, refused to explain why they were reporting after my discharge. I have never dealt with such a terrible company, with terrible customer service, I'm just thankful that was my first and only auto loan with this company!


key: chroma:document
string_value:
I opened a 24 month CD account and after reading the T&Cs, which stated that funds could be transferred. I was interested in a CD account that we could deposit to during the CD period. (Rare finds, but there are some out there). After reading all legal docs, we opened the account and had two different deposits on two different days. When we set up an automated ACH transfer, it was refused by Ally.


key: chroma:document
string_value:
Ally Financial has refused to remit over $200,000.00 for one week, citing an array of reasons. It is evident that they will make getting your funds from them as hard as possible. I will contact FINRA to request their assistance. Since they have a one star rating, I suspect that their customer abuse may be standard policy. If you have had similar problems, please e-mail me **. If you are an attorney interested in forming a class action, please contact me.


key: chroma:document
string_value:
Crooked Finance Company -- Don't trust them. My partner financed a vehicle from this company. Because of hours being cut at his job he got behind on payments. They would call and harass him constantly to where it was almost considered harassment. He would call to make arrangements but they wouldn't stop calling even though an arrangement was set up. When he would pay the arrangement then they would tell him it was for a different amount or that wasn't the agreed amount. They kept saying he owed more and more than he really owed. 


key: chroma:document
string_value:
I bought a car from them three years ago and now they're saying I was three months behind which wasn't true. I went to the store today. Came out with my four month old and my car was gone. They repoed it and left me without a car and took my son's car seat with them! Don't go with them!


key: chroma:document
string_value:
They took over TradeKing. In order to get your money, you must sign a new agreement with them, and answer many questions. Then if you complain they send you an email saying that your money is being held for 10 days at their clearing house. All of this is illegal. Someone should sue these people or start a class action suit against them.


key: chroma:document
string_value:
Ally auto is a real joke. They continue to harass everyone I know. We have a vehicle loan through them. Example we pay our payment on time each and every month and I have every confirmation number, every bank statement, everything. They want to charge you late fees when it's their fault then draft it out of our account then put it back into our account then two days later re draft it. Don't know how but they have found family members numbers to call and harass them 24/7. I'm sick of this company.


key: chroma:document
string_value:
2014 I leased a Buick LaCrosse for 39 months. GM had a program that if a leased vehicle was turned in for a new one before 5/30/17, GM would pay off the balance of the lease. This I did on 5/9/17. Letters from Ally dated 5/11 began pouring in 3 a day. One demanded I pay $339.88 due for property tax. I visited tax collectors office on 5/19 and was told there is no tax due. I wish I could rate Ally as a minus star!!!


key: chroma:document
string_value:
I cosigned for my daughter with this company. What a mistake that was!! Not only were they rude and incompetent they tried overcharging my debit card over 500.00. Naturally my bank froze the account because 2 charges were put in! When I contacted Ally about this they had the nerve to say to me they didn't understand the problem!!! Overcharging your account over 500.00. What a bunch of unprofessional people!! I'll be also making a complaint to the BBB! They need to be held accountable!!!!


key: chroma:document
string_value:
After being notified (as I live in Los Angeles, and I work for the County) that a virus/Wanna Hacking was affecting locations around the world - was notified on Sunday May 14 by work - I chose to contact and ask for certainty that Ally.com was safe. I called three times. First time calling TradeKing on Sunday (older phone number) resulted in the person working as customer service hanging up the phone when I asked about Wanna/virus affecting Ally.com. He didn't bother to listen, nor respond to my question. He simply just hanged up. Ok, I called again.


key: chroma:document
string_value:
Ally Bank, formally GMAC Financial, is the worst bank ever. They will stop at nothing to screw you over! I had a 2010 Charger and was late on ONE payment. With no past due notice. Unbeknown to me they sent that info to the credit bureaus to ruin my credit and have been for 7 years! I just found out about it and I have since financed two other brand new vehicles with them. So they don't mind ** up your credit while they have their hands in your pocket. Don't finance anything through them... EVER!


key: chroma:document
string_value:
Withdrew 3 payments without authorization. Recently I scheduled my car payment to be withdrawn from 2 separate checking account, $300 from one account and $75.50 from the other. However, when the payment were withdrawn they took the $300 from the one checking, but withdrew about $768 from the other. When we called to see what had happened all they could say was "the amount was authorized" even though I had the email showing it was not. They told us the only way to get the money back was to contact our bank and let them know that the amount was not authorized - but that this process could take 2-3 months and in the meantime we would be expected to continue making our car payment each month. This has set us back on our bills and other payments. 


key: chroma:document
string_value:
1st, they repoed my car after the payment was only late 1 WEEK! 2nd, they say I'm 3 months late, 3rd the repo service damaged the car. 4th - before repoing the car, THEY DIDN'T EVEN CALL TO TRY TO COLLECT THE PAYMENT, which I had. Don't go to these idiots.


key: chroma:document
string_value:
My daughter has a car loan thru Ally about 2.5 weeks ago. My wife was in a car accident with this car. The car it got deemed a total loss. 1.5 weeks ago our insurance which is going to payoff loan has found Ally saying no faxes sent for payoff not true. All they want is $3.65 interest a day slowing the process. They are a joke. This bank nickels and dimes you to death. Shop around for other banks. Ally Bank a ripoff.


key: chroma:document
string_value:
I cosigned for my grand daughter's car. Payments were on time for about 2 yrs. Then Wells Fargo Bank began having payments pending. First time Ally took partial payment. (Reason unknown.) I received a statement dated day after due date, for late payment of balance of payment and late charge. I sent total amount on statement. I then received a statement of past due late charge. When I called their customer service I was told late charge I had paid was credited to future payment, because I had not put on payment to credit late charge. They did finally credit to late charge.


key: chroma:document
string_value:
I have called several times and have to asked for a supervisor in regards to my account, that's after asking to speak to someone in the States. I feel they are RUDE, DISRESPECTFUL, HEARTLESS, and forget that customers are the reason that they have a job. I have never missed a payment nor have I ever been late, so to be treated like this is uncalled for. I will never get a loan from Ally again.


key: chroma:document
string_value:
I financed a vehicle through this company. I made payments for over a year and then ended up having surgery. I tried explaining to them the hardships and got nowhere. They demanded payment and would call me multiple times a day. I looked on my account on the website and noticed all the payments I made did not even hardly reflect the price going down. I feel like their practices are outrageous. After a year it should have went down more than what it did. I then noticed everything went to interest in which you get charged for everytime anyways. So I feel that after my term would have ended I still would have a big payoff. And customer service reps are so rude and yell at me all the time. So I finally told them to come get the car as I will never do business with them ever. And it's wrong and unfair that you make payments and it does not even really affect what you owe.


key: chroma:document
string_value:
My auto was totaled; Ally bank instructed me they would open claim but sent in the wrong installment agreement to GAP. When I found out and called them, which takes more than 30 mins, and representatives that don't understand English and deny sending you to USA for help, I attempted to get time to correct, twice week and week they kept sending wrong agreement. I finally got help from the dealership and sent; GAP sending additional payment, but now I can't get anyone at Ally to admit their wrongdoing and stalling the payment. I will have over $250 still outstanding, it's their error, but they don't care. It's wrong that no one holds them accountable for their lack of customer service or caring.


key: chroma:document
string_value:
We paid off our auto loan early. Have now waited over six weeks to receive the title. I have spent a couple hours on the phone being routed from the Philippines to a third-party title vendor. Here's what I have been able to ascertain: an online payment is subjected to a 2 week hold before Ally "requests" the title be released (the payment cleared the bank 2 days after I submitted it to Ally). The request is handled by a third party that Ally contracts with to handle the titles. They say it was sent 2 weeks after I paid the loan off, but I found a somewhat forthright rep that advised the "sent" date in the computer was just Ally advising that it was okay to mail the title and it could take another 10 business days before it was actually mailed. I waited 2 more weeks. Still nothing. 


key: chroma:document
string_value:
There is so much wrong with this company's practices. I got a new bank account, and set up the payments to come out of the new account. Ally still kept taking payments out of my old account resulting in over $200 in overdraft fees. Every time this happened I called. Every time I called I was told the account information was updated. Clearly an error on their part but still I have no compensation for their mistake. After this I try to refinance. And they mark my account as late even though I am current 100%. My sure date isn't until the 28th. They were saying I'm past due and it's the 24th. If you have no option but to go with this company I suggest you lawyer up.


key: chroma:document
string_value:
I purchased a 2015 Chrysler 200 in August of 2015. I originally went to the dealer because the Jeep was under mandatory recall. The Jeep was old and needed to be replaced. I was offered $800 for the Jeep. Also, the dealer presented me with the 2015 Chrysler. I was not working, but had a little money saved. I gave the dealer an additional $500 toward the down payment, totally $1,300.00. I was approaching graduation with a Master's degree in October and was hoping to be employed with a good job shortly after graduation. The salesman swayed my decision to purchase the vehicle by stating that I could have the contract rewritten in a year. I struggled with making $469.00 per month payment. Therefore, I was in constant contact with customer service. Throughout the year, customer service representatives assured me that I could have the contract rewritten to lower my payments after twelve payments were made. 


key: chroma:document
string_value:
If I could give 0 stars, I would. That's how horrid this bank is. I had to get a deferment recently and someone screwed it up, so I got relentless harassing calls on my cell because my payment was "late" in their system. Even though I had supposedly gotten a deferment. After speaking to FIVE people I spoke to a supervisor who basically called me a liar and said that I didn't call and get a deferment for that month. It was the most stressful process I've ever had to deal with. The calls if you are late even after notifying them that you will be late are borderline harassment. The second I am able to I will be refinancing through a different company, never have I ever dealt with such insanity with a bank for an auto loan. DO NOT FINANCE YOUR CAR WITH THIS COMPANY. YOU WILL REGRET IT.


key: chroma:document
string_value:
This company keeps calling my cell and home phone. I am not the person they are asking for nor do I know who or where they are. THIS is harassment!!! I have returned call and no one can help me. One person is as ignorant and rude as the next. I have picked up and asked them not to call me. This has been going for one almost a year!!! THEY don't get off phone. PLEASE help! Tell Emelda and Briana ** to stop calling. Take me off their list. Be better detective.


key: chroma:document
string_value:
We called to get a payoff on a car and we needed a release of lien right away so we could get plates on the car. They gave us the payoff amount and said to send a cashier’s check. We did that. After 2 weeks of mailing it to them they could not find it and said it would take 10 business days to post it. So we had the check stop payment and had the bank reissue the check. It took 5 days for that one to be posted.


key: chroma:document
string_value:
Ally "agents" gave me bad information that ended up costing me hundreds of dollars towards my auto loan. When I presented proof that I was given bad information, they still didn't fix the issue. TERRIBLE business ethics, I would never trust my money with Ally. I will NEVER use Ally again. They are dishonest and only care about taking your money at any cost. DO NOT USE ALLY!!!


key: chroma:document
string_value:
If it would let me pick 0 stars that would be too many -- we had a loan with Ally. The loan was paid off. We received a satisfaction and lien release from them yet every day they call and harass us with past due amount today they came to repossess our vehicle - there is no loan no money owed. We have sent them a copy more than 5 times of the lien release to them although they sent us the release - you cannot speak to anyone that understands or can help. It is like speaking to robots - we have had unneeded mental anguish and no one can help us. Another account was always up to date and yet now although it states online they received our payment on time we are now past due -- they are the worst finance company ever they cannot understand anything and no one can help.


key: chroma:document
string_value:
The change of total loss department in 2016 has caused me continuous problems. I had a accident in March 2016. Didn't know until March of 2017 that there was a balance (after having Gap). Numbered Ally phone conversations where I have been hung up on! It's easy to take my money but hard to get any sound cooperative results from workers at this company. I would not finance anything from this company again!! Poorly run company. If they can't help you they will transfer you or just hang up on up!!! But they'll call you I bet if you late on payment.


key: chroma:document
string_value:
My son wanted to buy a car, his first. We found one and he wanted it but because he showed no credit history they said I had to cosign. They said he would be primary owner and I would be co-signer. For two years he has made all of his payments ON TIME! I now am eligible to buy a house but because I was lied to and made the principle owner this shows on my credit record as my debt and lessens my chances of home ownership. Called Ally to ask to make this loan my son's alone. Reading from a script they told me it could not be done. My son has made every payment, never been late, now has a credit card, a personal loan all paid on time and Ally said they couldn't help me. They told me to find another lender. What idiots would lose a good paying account and get negative grief such as I am about to dole out every which way but lose, ALLY that's who!


key: chroma:document
string_value:
My payment sat for 2 weeks and eventually bounced because I was lead to believe an online payment is applied in a few days. Silly me, right? This happened several times before I realized the issue was on Ally's side. Ally decided too many of my payments were bouncing and closed my account. They didn't give me a free car. I still have to pay them but now I am being forced to spend 20.00 to Western Union the payments. 


key: chroma:document
string_value:
I opened a interest bearing savings account with Ally bank. It was a recurring acct. Then, I get an e-mail stating my account was cancelled! However, I didn’t cancel it, but had to re-do everything online again, because they claim they don’t do recurring accts. on their end. OK, so I open another recurring savings acct. and I just so happened to log into my bank to see if the payment went through, and I almost have a heart attack, because it said the amount they were transferring was $6,000 dollars! WTF! This cannot be happening!! It was suppose to be $60! 


key: chroma:document
string_value:
It's been many years since I have had the level of frustration I just experienced with Ally Financial. I am marching off to the bank right now and getting as far away as possible from Ally. The customer service reps are like robots incapable of thought.


key: chroma:document
string_value:
I had the worst experience with Ally as far as the customer service. I tried to get a pay off letter for almost three weeks and never did. I requested it to be sent over the fax and also to be mailed. They said that they faxed it each time I called back, but never did. The fax number was from the bank that I am refinancing with. Even the bank manager was on the phone with them, waiting by the fax machine. They kept saying that the letter was faxed, later they admitted that they needed more info, so on and so forth. 


key: chroma:document
string_value:
I have had the worst experience with Ally. I returned my car freshly painted and was charged over $600 in exterior damages, that, by the way did not show up in the tiny images posted. I will NEVER use Ally, or any car company that uses them ever again. I submitted my payment and it was removed from my bank account and I was harassed for weeks, even though it apparently posted 3 days after it was removed from my checking account. I was also charged $35 that was automatically deducted from my bank account without my approval after my car was returned, and then charged another $35 in the $600 again. NEVER AGAIN.


key: chroma:document
string_value:
My husband is going out for surgery in a couple of days in which he will be on medical leave for two months. He only gets 60% of his pay. Last week he called Ally and spoke to a female customer service agent to see if we could get lower payments on his car loan for the two months he was out of work on leave. She looked into it and put us on hold to speak to her supervisor. She comes back on the phone and tells us that we got approved for smaller payments and for this month and next to only pay a partial payment in which she gave us the exact amount to pay. We were unsure of how to go about paying this amount if it did not show online through Ally's website and she WALKED us through how to pay the amounts given. The rest of the amount we owed would be tacked on to the end of our car loan as an extra monthly payment.


key: chroma:document
string_value:
I truly believe the devil himself runs Ally Financial auto division. They have outsourced the division to the Philippines who are poorly versed in the English language. I had all of the exact same experiences that the other people have had. I wasn't able to get my car title for over a year, had to make numerous calls to their 800 number trying to speak to the pretend supervisor, calling some place called the registration department to get a number and it still took an additional 6 weeks to get a title in which they had registered in Virginia while I lived in Florida. Only to find out that they had never changed the title into my name.


key: chroma:document
string_value:
Purchased a vehicle in January 2017, first payment due March 2017, I paid three payments in February, and two so far in March... Apparently ALLY charges 2.97 a day for finance charge, currently my next payment is due in August 2017. That just seems a li'l different to me... With all of the payments I have made, 15% has gone to finance charges. Seriously, WTF.


key: chroma:document
string_value:
BORROWER BEWARE!!!! Ally Financial are a rip off. Please read up on auto financing companies before signing any paperwork with this lender. Their APR is ridiculous! Customer service is horrible. I am leaving them for much better company. Better rates, and faster payoff.


key: chroma:document
string_value:
I leased a Chevy Malibu through Ally Financial. When I turned the car in I knew that the back bumper had a scratch from a runaway shopping cart. I further understood that I was responsible to pay for that ($180). There was no other damage to the car. The Ally rep waited 6 days to pick up the car from the dealership. Pictures taken by that rep show the car had been sitting for those 6 days, backed into a parking slot with the front bumper exposed. I received a bill from Ally for $360. I spoke with Dave, an Ally rep, and explained that there was no front bumper damage when I turned the car in. His telephone behavior was rude and disrespectful. He did admit that there was a 6 day delay in Ally coming for the car.


key: chroma:document
string_value:
An fraudulent attempt was made to get money out of my account. Ally blocked my debit card and online access. I called the third party company that had contacted me and they cancelled my debit card but that was all they could do. I called the main Ally number and was able to order a new debit card, but they couldn't unlock my online access so I had to call the fraud dept. The person in the fraud dept. was able to unlock my online access, but a week later it was again locked. I had received, activated, and used my new debit card but then that became unusable.


key: chroma:document
string_value:
Ally Financial has found a loophole in fair debt and credit practices act in which they harass, abuse consumer leaving virtuously helpless and at their illegally obtained mercy. Paid seven (7) payments. Sent bank verification of same and yet Ally refuses credit for these payments, won't acknowledge there is legitimate dispute and Ally threatens repo. HELP ANYONE! ATTY GENERAL worthless. Consumer financial protection agency pretends to try to help... BOTTOM LINE ALLY IS GETTING AWAY WITH NUMEROUS CRIMES!!! That's right, crimes. It needs to stop now! Anyone out there who can help.


key: chroma:document
string_value:
I financed a jeep last year and paid all of my payments on time up until I was involved in a car accident, not my fault and my jeep was deemed totaled in June. I notified Ally that my insurance would be contacting them for a payoff amount. My insurance paid and the remaining balance was sent to my gap insurance. Months later I get a bill from Ally for what they call a finance charge. When I call, the reps just repeat that I have a balance with late fees assessed because my payment for January and now past due in collections. I have a copy of the exact amount submitted to my gap insurance and the copy of the check for that exact amount. The temps just tell me the amount left is what the gap insurance didn't pay on, but how is that when the check was written for the exact amount that was sent to them to pay..? 


key: chroma:document
string_value:
I moved to Oregon and tried registering my car for OVER A YEAR but Ally would never send the title to the DMV. Over many months I called and spoke to numerous associates who said they were sending it, but when I would call they would tell me that it wasn't sent (and that they would send it). I'm having to change financiers to get my car registered. I've spent hundreds of dollars on temporary registration fees because of Ally. Stay away from this inept company!


key: chroma:document
string_value:
My sister turned in her Ally Lease on 1-12-17 to the dealership as required by Ally, she was not told the dealership is not considered as an authorized Ally representative. The car sat at the dealership until 1-31-17 when Ally finally had an appraiser come and take pictures, they then send a letter saying there is damage to the car that was not seen by any of us or the dealership, charging her $380 for the damage, that they are not even required to fix. I called for her as she is 79 and I try to handle things for her, the first girl was very rude and did not want to let me speak to a supervisor, but when she finally did the supervisor was just as rude. They refused to listen and was advised that they are not required to tell you that the dealership is not really authorized to take the car back or inspect it, even though that's what they tell you to do. 


key: chroma:document
string_value:
I cosigned a loan at Ally Financial for my son. He has made his payments on time. He need some relief in Dec because of his divorce. He requested his Dec payment to be rolled to the end, they told him all he had to do was pay 123.21 and they would do it. Now they are showing him past due and late payments. Then they hit my credit score 100 points for late pay.


key: chroma:document
string_value:
If I could give zero stars I would! I have had Ally for a year and a half. I make my payments on my app on my phone. I was late on my last payment by eight days but have NEVER missed a payment. They took double the amount of payment out this time and now will not refund it and will not apply it to the next month, stating I was behind on payment. On my app, you can see a payment history! I have made EVERY payment. So if they took out double for February payment, it only makes sense that I shouldn't have to make my next payment until April. They just repeat the same thing. They don't even try to understand you. There is no one higher than them to speak with. They supposedly have to send email for them to contact you. I told them I wanted a supervisor from the United States to contact me. I will never use them again! Unfortunately, my family members have car payments through this company as well! Ugh!


key: chroma:document
string_value:
Ally has blocked my account three times over the five years that I have been with them... All without warning. I only find out when the ATM does not give me money or, worse yet, a check bounces. Each time, I have been put on hold for long periods of time before the issues have been resolved. This time I realized that I am the fool for putting up with this type of customer service. Goodbye, Ally.


key: chroma:document
string_value:
Worst experience I have had. Could not get info. and could not understand staff due to poor English skills. If I would have known that Ally does business offshore I would not have done business with them. Had the worst time trying to get car loan titles after payoff, took 24 days. Will never do business with them again.


key: chroma:document
string_value:
My dad died. Everything is in probate. They came on my property not my dad's and took the car. I have called three times telling them "it's in probate. As soon as it's over I would like to buy the cars." "Will send you papers." Never got them... And then after you took the car with no paperwork and trespass on my property. You are selling it and I get a letter certified to my dad at my address. If you don't get what's on the rest of the loan you are going to make him pay for it. Good luck... come on it's a 2013 Chrysler 200 with one thousand miles on it and there's $14'000 left on the loan. Don't ever go with them. If anything says Ally on it walk away. I know you broke the law somewhere. I will see you in court.


key: chroma:document
string_value:
HORRIBLE. Do not bank here. One of the worst banks I have had to deal with in 35 years. My car loan had been paid off since 2/5, it is now 2/20 and it has not been reported as closed to credit agencies so I can purchase another vehicle. Their excuse is that they do it "every 1st of the month" - so I would need to wait from 2/5 when they cashed their $9008 until 3/1 to be able to purchase another vehicle. I have not received a Lien Release either.


key: chroma:document
string_value:
My account was hacked by a store swiper and Ally treated me like I was the thief. They locked down my account and wouldn't release the funds until I filled out a 6 page form that mostly had nothing to do with the theft. I filed a complaint with the Attorney General and am still fighting with them to get the remaining funds released.


key: chroma:document
string_value:
These people insist on calling and harassing me, and impacting my credit, as if they opened and new acct. The car was totaled in March of 2016, my insurance company paid, gap also paid. They continued to add interest on the vehicle. And when I called and asked for a pay off when the car was totaled they told me they did not know!


key: chroma:document
string_value:
I have the worst communications with this company. They have foreigners answering the phone with not a bit of customer service in their bones. They harass you on the phone asking about payment and disregard their customer's wishes and requests. I simply called to reset my online password so that I could pay online without their wack fees and instead the rep hounded me/bullied me/and harassed me about when I would be making my payment. I'm not obligated to answer because you are hounding me and I felt disrespected in the moment. I had to callback twice to finally get my login and paid my bill before I was off the phone with their rude **. FYI: You shouldn't bully or harass your customers. Then they won't write reviews like this.


key: chroma:document
string_value:
I've been an Ally Auto customer for almost 2 years. After my mother suffered a heart attack, I requested to defer two payments and extend my loan so I could have extra funds to care for her. They granted me the extension and took my down payment immediately, and told me they would fax the papers right over. It's now over 10 days later, and still no paperwork, despite SIX CALLS TO ALLY. Meanwhile, they tell me that if my next due date comes before the paperwork is signed and processed, they will report me as late to the credit bureau.


key: chroma:document
string_value:
My car was totaled and my insurance paid for most of it. I only owed a few hundred to a thousand, I've received a bill for 300$ so I paid them. A few weeks later I received a bill for 500$. I got down to my last 250$ and made a half payment and then two weeks later I received a phone call saying I owe 400$. I've talked to at least 3 people in between these two weeks and no one said anything about other fees nor were these fees on the bill. Do not I repeat DO NOT get involved with this institution.


key: chroma:document
string_value:
I have a 2016 vehicle from a car dealer. Ally is the financial company that is owner so I make my payment directly to them. But the car dealer that I got my car from refuses to turn over the title to Ally even though Ally paid them for the car. My problem is when I call to talk to someone no one can help me with my problem. I can't understand the accent that just about all the reps speak, and they refuse to get the dealer to turn over the title to them. So in all this is just the worst bank I have ever dealt with.


key: chroma:document
string_value:
Worst banking experience. Ally bank is impossible to get accurate and needed information, the offshore call center staff is completely worthless and the information given by them is either incomplete or just wrong. I will never do business with Ally and I hope others will read this and do the same, this company needs to be put out of business! My daughter bought a car and the dealership got her a loan through Ally. She was making payments and doing fine, but then the bank started charging late fees every month and when she called the support center would say her account was fine and drop the fee. 


key: chroma:document
string_value:
I spent hours on the 5 different phone calls with Ally Bank, simply trying to open and fund a money market savings account. After applying online, I got a letter in the mail saying they rejected my application since they couldn't verify my identity. No-one asked me by phone or email for more information (like a driver's license copy) which would have allowed me to assist them in verifying my identity. Instead, they rejected it outright. I re-applied 2 more times, each time calling Ally's customer service to make sure I was doing everything possible to verify my identity. Customer service told me different things each time. I finally got someone to call over to Deposit Operations to give me a fax number so I could send more information, but I still got a rejection letter in the mail with the same generic "Couldn't verify applicant's identity" response. 


key: chroma:document
string_value:
On 1/19/2017 I returned a 2014 Jeep Cherokee at the end of a 3 yr 30000 mile lease. The odometer had 27006 miles on it. On 1/30/2017 I received a bill for $807.00 for excessive tire wear, $201.75 per tire. The bill demanded immediate payment. No contact information was given. On 2/2/2017, two days later, I received another bill also demanding immediate payment. I phoned them and said the car was only driven by me, never on unpaved roads, or in icy or snowy conditions, and that I'm 63 years old, and the wear on the tires could only be normal or less than normal. I was told that when I signed the lease I agreed to pay these ridiculous charges. I thought Ally Financial was a respectable institution. In my opinion, they are a backroom scam operation. I have an excellent credit rating, always made payments on time, and will never do anything with Ally again.


key: chroma:document
string_value:
Cannot contact by email for complaint or customer service. Online pay is not correct fields, cannot pay late charge online or make additional payment. Customer service is terrible, almost impossible to understand. Only way to pay late charge is to call them and be on hold. Will not use this bank again ever!


key: chroma:document
string_value:
It's difficult to get anywhere with the personnel. They have told me repeatedly that they will call me back, they never do. I have asked very nicely for a payoff of my vehicle. They say they will call me back in a timeline and don't follow through. Every time I call it's at least 15 minutes, if you raise your voice at all they ask if they can put you on hold and come back 5 minutes later. Funny thing is I am on hold right now and wrote this whole thing in half the time I've been waiting.


key: chroma:document
string_value:
So I ended up with a loan from GM Financial (who is FANTASTIC btw) and then my loan was sold off to Ally. Like other people posting comments, I had engine trouble with my vehicle and had to make the decision between making a monthly payment and fixing the car. I chose to fix the car and then get caught up. HUGE mistake. The calls were non-stop even though I called them ahead of time to let them know what was happening.


key: chroma:document
string_value:
Having gone through a divorce a couple years back, my credit rating was far from perfect. Initially, Ally Financial gave me a loan with a better rate than I expected. I am 48 years old, have purchased numerous cars and dealt with the "we finance" places, credit unions, and banks. This was a pleasant experience, without issues or drama. The initial set up of my automatic deduction took a little while but no longer than I expected. Once it was done, I have had no problems over the 28 months that I have been with the company and everything has gone smoothly. I recommended this company to my youngest son when he purchased his first new car.


key: chroma:document
string_value:
Our new truck was financed thru Ally and was the worst experience I have had with a loan. Our first payment was due on Jan 3, 2017 with a 10 day grace period before it is considered late. One the 4th of Jan Ally started calling my husband’s cell phone and not leaving a message. It was an 800 number so we thought it as a solicitor. After many times they called we called back to ask them to stop calling. It was Ally financial collection dept. wanting to know where their payment was. I explained to them we have a 10 day window and payment was mailed on the 2nd. I told them to never call back again. I called another financial co and got approved for a loan at a lower interest rate. No one should ever use this company. They are horrible.


key: chroma:document
string_value:
Let me start by saying my car payment is $145 for my car because I put a lot of money down. Like so many people, I have suffered an income loss due to the economy. I called Ally and let them know that my car payment would be three days late because of my financial situation. The due date was the 10th and I paid them on the 13th. Needless to say, on the 11th my home phone blew up! I had countless calls from them. One after the other, after the other.


key: chroma:document
string_value:
Extension was asked for on December 19. I got it and mailed it back in with my check. I was told that you have 10 days. They cash the check and never accepted the extension so they call and they want more money and sign another extension. How stupid do I look? Don't let Ally screw you. Screw them.


key: chroma:document
string_value:
The dealer chose this stupid bank for me. I looked at my statement and am wondering why my interest payments never seem to go down. I contacted them and I get some idiot in the Philippines - are you kidding? I googled to get a USA number and it is not published. I filed a complaint with the banking commission and never heard back. I called the Findlay Chevrolet dealership and told them what was going on and never heard back. I am pissed. Now I am making copies and sending it to my local politician - oh wait - it's Democrat here in Vegas - UGH!!!


key: chroma:document
string_value:
I have tried to reach these people about fixing my credit after ruining it. All you get is people who you can’t understand and have no clue how to help you! My car was traded in and paid off and they have yet to have the bad mark they put on my credit fixed! Never again!!!


key: chroma:document
string_value:
I have lost my business, so I got behind on 2 payments on my auto loan. I have been threatened by customer service for weeks by phone. This continues even after speaking to them umpteen times in a 2 week span. My truck payments had been made on time for 4 1/2 years. Today 1/6/17 I received another customer service person with a bad attitude. He stated my double payment was returned. He said it was my or my bank’s fault. This took them 5 days to get this info to me. Now I'm over the accrued time and it's going to repossession. I personally went to the bank and the person did some research to find they never tried to get the payment. I call back and let him know this and he said it's still my bank’s fault. If you are getting a car loan through this godforsaken company, don't do it. THERE ARE THOUSANDS AND THOUSANDS OF COMPLAINTS ABOUT ALLY. WHY ISN'T SOMETHING BEING DONE ABOUT THIS ONLINE ONLY BANK?


key: chroma:document
string_value:
Horrible, horrible, horrible. 12/15 – I contacted Ally regarding extend one month’s payment, which the rep approved. I paid $126+ in order to extend the payment. 12/21 – Regular monthly payment was withdrawn from my account in addition to my paying the $126+ to extend said payment. 12/22 – I called and spoke with a rep, then assistant supervisor, who told me it was Ally’s error, but that it would take almost one month to refund. I said that was unacceptable since it was Ally’s error. I was told it would take 24 – 48 hours for a scheduled call with a supervisor. I asked him to schedule and to call me back the next day with any additional information.


key: chroma:document
string_value:
This is the most pathetic excuse of a bank. The motor blew on our vehicle, called on November 9, 2016, asking about refinancing the vehicle to afford the engine replacement, not an option. NO LOAN MODIFICATIONS WHATSOEVER. Asked about a personal loan, considering this was our second car with Ally, again, not an option. I told them "come get the car, I cannot afford the car payments and repairs." Was told he could extend the note, he would send me a letter that I sign and send back with the payment. Never got this letter. Called in about it on December 9, and was told I am now past due. After an hour of explaining everything over and over, finally got to talk to a manager. She said she would honor the original extension. They collected the payment of course, and told me the letter would be here in 10 days. It took 12. 


key: chroma:document
string_value:
Whenever I contact Ally I always receive a foreign person who does not speak English well. I can't understand what they are saying and they cannot understand either. The customer service is awful. They have no sympathy for you or any situation you are in, nor do they care about what you're saying. I have been disconnected on not only by reps but also by supervisors. I have called this company over 150 times and I've only been financing through them for a year and 2 months. I have used extensions, papers have been lost in the mail, papers never received and faxed 20 times before they get it, didn't receive my extension agreement for 2 months after I placed call. Waited 2 weeks for a supervisor to call back and they are just horrible company to finance through. Told me just they recommend me pay it by a certain day when I had a hardship and they swore they understood. They are full of CRAP.


key: chroma:document
string_value:
Because PNC is named as the mortgage holder, the insurance company is required to have their name on my insurance claim check. This means I have to endorse the check, and send it to PNC. I did this, and now PNC will not send me back the difference between the principle of the mortgage (so they're fully covered) and what the claim check was for. This means I cannot pay the contractors that are doing the insured repairs to my house. I have never gotten a straight answer from them since the process began. I have been told they mailed the check (waited two weeks never saw it), that they were reissuing the check and gave me a date that I would receive it no later than.


key: chroma:document
string_value:
To whom this may concern/Management: I have been given the RUN AROUND for almost a whole week now and I have reached out several times to PNC customer service and so many times they transferred me to the wrong departments and finally I request to speak to a supervisor and then comes Brian who said that he will only put me on a brief hold (1-3 minutes) for a few minutes then after a call that took 1 hour 41 minutes and 51 seconds to finally not get even a a half of a percent to the solution and on top of all that they hang up on me after almost 2 hours of waiting and I had to verify my identity 5-7 times and I had to explain my story over and over again 5-7 times to finally not get any solution nor a immediate call back. 


key: chroma:document
string_value:
Because of safety they said, I could not purchase a ticket for a conference, they had to make sure it was me. So, I authorize the transaction and it declines, I called 2 different people "customer service", they both said, try again, which I did and... declined again. On the third call a very RUDE SUPERVISOR, comes to the phone and says that after 5 times the merchant puts a hold on my card. WHICH WAS NOT MY FAULT, as I was doing what PNC employees told me to do. End of the story, I DO NOT HAVE TICKETS FOR THE CONFERENCE, IMPORTANT FOR ME and PNC... is still not authorizing my card. Even thought I have never defaulted on one payment.


key: chroma:document
string_value:
I have been a PNC customer for 25 years. I signed up for a PNC promotion to transfer a credit card balance from a Chase credit card to the PNC credit card. The promotion states that you will receive 15 billing cycles with 0% interest on that balance transfer amount. My balance transfer hit my new PNC card 3 weeks ago. However - my chase credit card still shows the entire transfer balance! So I am still paying interest on that balance instead of receiving 15 billing cycles of 0% interest- I am being shorted by one month of no interest. The customer service department was zero help when I called. I asked for a supervisor was transferred to someone who also was no help. I asked to speak with that person's supervisor and was told “there was no supervisor” above him. What the hell!! I am done with this bank! PNC engages in false advertising and doesn’t really care about their customers.


key: chroma:document
string_value:
I deposited check on July 13th 2023, cleared from my friend account on 14th July 2023. I still have not received credit in my account Aug 21st 2023. Called them Aug 3rd they told me they need to verify owner of the check. I was on hold for 30 mins then I hang up. Calling again on 21st Aug. Same damn thing. We need to verify owner of the check. I did online transfer from my another bank to PNC Wednesday. Money go deducted from my account on Thursday, it’s Monday today. Still no credit in my PNC account. This bank is holding people money for no reason.


key: chroma:document
string_value:
I am a 10 year customer. We fell victim to a scam. We caught it and brought it to their attention. We spoke to 9 different people, filled out a police report, etc. Their response to a customer who’s never missed a payment was to close all our accounts. No notice or communication. Absolute **! I will tell everyone I know to never use PNC for any banking or investment needs.


key: chroma:document
string_value:
I would give zero stars if I could. Been a customer for 20 + years. Never an issue until the last 2 years. Kirkwood, MO branch is incompetent. Just paid a house payment and they deducted it twice back to back. First a rep said it was the other bank. The other bank said no. Next day a different rep said it was their fault. Now there's an investigation. Meantime checks are bouncing and fees are assessed. No money to access for four days now. Said they would correct it two days ago. Last conversation was this will take time and maybe we can arrange a provisional credit while they check into their mistake. Don’t bank here.


key: chroma:document
string_value:
I recently had deposited a check via mobile app and apparently they can just deposit it whenever they want to and while you're waiting for your money that you should already have access to, they allow you to go in the negative. Isn't that nice! I am $200 negative in my account and a supervisor had the gall to ask if I was in any financial crisis. Another really great thing is if you do want access to that money that should already be available to you, is you can pay extra to get YOUR money faster. So if I want to not be in the negative I have to spend more money to get my money. Switching banks IMMEDIATELY.


key: chroma:document
string_value:
PNC decided some transactions looked fraudulent. Shutdown access to account. Called, verified all information, verified all transactions, still refused to restore ANY access, said that all that information could be obtained fraudulently. Didn’t submit fingerprints or blood samples, so I don’t understand how else I’m supposed to identify myself. Customer service was impotent and unhelpful. Have had other problems with PNC previously, they’ve never been great. Recently went in during normal business hours (not near lunch hours) to open an account for my new small business. Was told the banker was “not there” but should be back, but don’t know when. Should have seen the red flag then and moved to a bank that TRIES to look like it cares about its customers. Will be closing my PNC accounts, suggest others do the same. If you are thinking about opening an account here, DON’T.


key: chroma:document
string_value:
Still waiting to have my name removed from an account. Had an appointment and my name is still on account and being sent to my address. Representatives don't know what they are doing. Manager says she needs to investigate and will call me back.


key: chroma:document
string_value:
I can not stop PNC from sending me balance transfer letters. After many calls over months; including talking to a supervisor I am now just cancelling the cards!! They will promise act on on it and at best it stops for a month and then they are back to it. It's a unneeded identity risk to have this info coming in the mail if customers do not want it!


key: chroma:document
string_value:
Beware of the PNC Loan Dept. The department is unorganized and inefficient. The PNC Loan Dept. is scattered in several US locations that do not work together. My advice to anyone is to avoid the PNC Loan Dept. entirely. Beware of banking with PNC Bank due to gross negligence to online customers. The online banking department is a sham when it comes to customer service.


key: chroma:document
string_value:
I've been with this bank for about 2 years now. First 8 months never a problem. Then for some reason it all changed. I have an ONLINE bank account with them. I do 98% of my banking on the PNC app and ATMs. Account balance was always on point up until then. Now my balance in my accounts is just about always wrong. I’ve called and went in to the bank many of times. These jockers keep telling me to go buy a tablet and keep track of my finances myself. Are you flipping kidding me. You're a major bank and can't keep my balance correct. So what's the purpose of the app, so I can get an around about idea how much is in my account. 


key: chroma:document
string_value:
We need to open a bank account for a trust. We have multiple accounts with PNC with decent balances. We brought the federal id no and the trust agreement to the bank. The manager took the documents and scanned them in. We were told it takes about 7 days. We did not hear back from them past the 7 days. Therefore we went back to the branch again (3rd time).


key: chroma:document
string_value:
New customer tried to set up new savings acct and fund from Chase checking. Verified SS # email, cell phone numerous times - called 3 days. Now says will be Month to fund?!!! No confidence in their process or CS.


key: chroma:document
string_value:
I have PNC Bank and they suck. They charge $35 fee if you don't have any money and they won't reimburse you. They also charge a monthly fee just to use their bank. I would say look elsewhere. Also, they're rude on the phone.


key: chroma:document
string_value:
On three different occasions I attempted to use their mobile app to make deposits and/or use Zelle and was blocked. When I called, I was told I had to go in person to bank branch because there was a problem. When I called my branch to ask why I was being blocked from using mobile app, they confirmed I had to go to the bank in person to resolve the matter. They said I had to show my ID to authenticate transaction even though I had successfully used the app before and they had already authenticated me by obtaining my passcode, SS number and disclosure of three recent bank transactions. I indicated the entire purpose of having a mobile app was to avoid the time it took to go to the bank in person. Nothing. They couldn’t help. So I’m going to close my account tomorrow.


key: chroma:document
string_value:
I would give PNC bank 0 stars if possible. They are absolutely horrible. They make mistakes and take months to fix them. In my case they had an error in the date of a trust account for my deceased mother. They insisted multiple times that I needed to furnish the "updated" document. When we insisted that no such document existed, they said "That's your problem not ours". 3+ months later, and 4 escalations, they agree it was an error on their part. From talking to a local lawyer, this is a systematic problem (intentional?) with this bank. STAY AWAY.


key: chroma:document
string_value:
I am attempting to close my deceased father's account and have provided all necessary trust paperwork. After 3 weeks they try to tell me they don't have all the paperwork they need and I can't even get someone to talk to. They claim there is nobody customer facing that can talk to me from that department, and that is crap. I will never deal with these morons again.


key: chroma:document
string_value:
After 9+ years with PNC I have lost my home and lost my unborn twins due to South Mountain PNC Bank, bank error. PNC acknowledged their error which caused me great stress and also caused my family and I currently to be living out of a hotel. Well to make a long story short I got a cashier check from them in January 4th 2023 to pay my rent, come to find out the Bank Teller Samuel didn't complete the transaction correctly, making the check not valid. I wasn't notified and they didn’t try to fix the situation at the end of the banking day or the following day, when Samuel’s banking transactions didn’t balance out.


key: chroma:document
string_value:
Do not use them for any reason, worst bank I have ever dealt with. They messed up my direct deposit and now I have to wait days before I can get any of my money. Deposited a check and after I was told I would have to wait 3 days before I can get to my money.


key: chroma:document
string_value:
PNC charge me a $7.50 fee to replace my debit card. I received six text messages as well as email alerts from PNC stating that there were attempts to use my debit card so I went and got my card replaced on the mobile app and I selected the lost/stolen option. Next thing I noticed was the fee. I attempted to contact PNC about the fee and it was impossible to speak to a human being.


key: chroma:document
string_value:
Very poor experience and banking practices. This company treats their customers like a word I prefer not to use. They froze our account with no notification so far for 4 days. I have tried repeatedly each day to get some kind of answer as to why our Business Accounts are frozen. No one in the local branch can help us, as they say, you have to wait thirty days to hear from someone. The Branch lady was nice enough to try and contact someone on the phone I guess from another department, which is absurd.  


key: chroma:document
string_value:
If you have Money and you keep it here...it would be nice to be able to Withdraw or Transfer it when needed. PNC won't let you Wire or Transfer more than $10,000 at a Time. What if you are buying a House and need to wire money at a Specific Time. THIS BANK will cost you MONEY, in changing closing Costs, and Payoffs. It would take you 10 days to Transfer $100,000, that's a lot in additional Costs.


key: chroma:document
string_value:
Had been with BBVS bank forever, until they got bought by PNC. Online banking is not that great! So I hadn't used my account for a while. Only found out a few month later, that I was charged a monthly fee for quite a long time. Called CS, and mentioned long time BBVA customer, that seemed to pissed her off. She replied that BBVA is long gone. I asked if she could refund the fees since I never know there is a fee, she said she can't. Then I asked her to close the account for me. She did and then hang up on me. This is not professional.


key: chroma:document
string_value:
It is a nightmare dealing with PNC since PNC took over BBVA Compass. The staff has no training in customer service. We are being penalized for keeping our money in their bank. Charging us fees, not even informing us prior to the service. Also, charging for no service. Over-staffed in Prescott Valley branch, and none knows anything and hardly have anything to do. I have personally made several 1-800 phone calls and communicated with the PNC staff. My issues have not been resolved. They push it off from one person to another. No wonder numerous PNC banks are closing down.


key: chroma:document
string_value:
Anytime, I choose to walk into a PNC Bank because I need help, it is always extremely challenging. Recently, they went to the system of scheduling appointments to get help. I need a simple document signed, but I have to schedule an appointment to do so. I understand scheduling appointments for things that are going to take a while. To get a document signed only takes two minutes if that. We have switched our account over to another bank simply because of the customer service PNC does not provide.


key: chroma:document
string_value:
Deposited a payroll check which was issued by PNC bank. Had no indication it would take 7 days to “clear”. My account said it was deposited and cleared a day after depositing. Available balance didn’t reflect the deposit. Called and messaged customer support. They said “it’s our policy” and were of no help at all. May just switch back to my old bank if this is how PNC operates.


key: chroma:document
string_value:
Today I wanted to send some money from my online PNC account to my Wells Fargo checking account. The PNC APP said that I had $150,000 daily withdrawal limit but when I checked further that was a deception. It was $150,000 monthly limit. So I decided to move my whole balance to another bank paying much higher interest and when I tried to do that it was like pulling teeth. It was a 40 minute process that involved mailing forms, checking secure emails, getting secret codes two or three times for verification and this was after I verified myself many times with many different people. So I just decided to say screw it and closed my account. Wow, that only took 10 minutes. I'm glad I got out of PNC. They're a bank that causes much unnecessary cluster of inconvenience just to get my money back but it was so much easier for them to take my money.


key: chroma:document
string_value:
Branch bank transactions take an inordinate amount of time to complete. Part of it involves face-to face and but may include some virtual. (PNC has somehow managed to combine the worst of both worlds). Assigned interest rate to be paid on the account appeared to be less than accurate (underpaid) and even the agent could not reconcile the discrepancy. Any kind of back-office approvals or resolutions are very delayed…though the branch employees were professional and very pleasant. Closed all my accounts, limped away, and learned my lesson.


key: chroma:document
string_value:
If you don’t have a PNC account they charge 2% to cash a PNC bank check! So they tell you open an account and it will be available immediately! So I open an account. Now I’m being told I have to wait 2 business days to process their own check! Then you call to get help and are told “I do not know, maybe Tuesday maybe Wednesday”. Overall the worst bank I have ever dealt with.


key: chroma:document
string_value:
This has been the worst experience in my 30 years of banking with several different banks. By far the worst. You can't even deposit cash at certain locations, limited to the amount you can take out at others, some branches print debit cards, some don't. My account was hacked and someone took $500 and PNC NEVER stood behind any of it and closed the dispute. NEVER BANK HERE.


key: chroma:document
string_value:
PNC Mortgage bought out my loan from another company. I called and set up auto pay with PNC. I was drafted the double of payment monthly for two months in a row. I called to ask for refund or wire me back the extra money that was over withdraw. I spoke to couple people and was told that they could wire me back the money from previous month, but I will need a letter of guarantee for the second mortgage since it was only 6 days after the withdraw. I worked with Carmen and she said she could the February since it has been more than a month. She came back and wanted too a letter for both months. I talked to her supervisor and he said that is their policy. It doesn't matter how long, I will need letter of guarantee. I knew he was lying to me. I was desperate and let them know that I need to pay other bills as well. Total over withdraw was more than $3000.00. The manager wouldn't budge and told me to go to my bank to get the letter. 


key: chroma:document
string_value:
PNC decided a check I had written was fraudulent? They returned the check after I told them I had written it. With sufficient funds to cover this and excess they proceeded to lock my account. Now I have no use of an ATM machine. I was told there was nothing they could do about it? Needless to say, I closed the account and am writing this review in hopes nobody else make the mistake by entertaining the thought of using these CLOWNS!


key: chroma:document
string_value:
Someone did not return my debit card to me. I did not notice it until I got home. I went back and they could not find my debit card and turn PNC bank charged me $7.50 for a new one. I am tired of all the fees. 90% of the time when you get online at night they say, "We're sorry we're down for better improvement." How many times are you going to give the excuse for better improvement? When people need to get on their account they need to get on their account. You have the worst website and console going down. 


key: chroma:document
string_value:
I bank with them for over 10 years, every time I try to apply for credit or auto loans refinance always a denying, just don’t do it if you **, they not friendly like at all; or family like banks treat ** Americans unfairly.


key: chroma:document
string_value:
We have been trying for days to access our account, trying to change passwords, and doing banking. There has been no response from PNC. Their online access is terrible even though they state it is convenient.


key: chroma:document
string_value:
We weren’t fans of the long waiting times, as they do not have tellers, but we knew that coming in. Today we called to make a appointment to cash some Saving Bonds, we were told only if you are a customer, so yes no problem we are, well for how long? Three months, since you opened in our area. Well they won’t cash our Bonds unless we have been there a full year. So we will be closing our account there and going back to Chase Bank. We have to pay for our checking account there, but they are more then happy to help there customers, they are friendly and helpful. PNC isn’t trying very hard.


key: chroma:document
string_value:
I have a mortgage with PNC & since they had one of the higher interest rates on their savings accounts, I figured I'd go with them. Opening the account was difficult. Funding the account, even more so. Obstacles at every point. Almost as if they were just trying to prevent me from earning their interest. They succeeded. My initial attempt at funding didn't work because the name on the account I was funding from wasn't exactly the same as the account I opened with PNC. After a couple trips to my other bank to open a new account & a couple trips to the PNC branch, I was finally able to set up my account & try to get my funding account verified with small deposits. This delayed the process a week because their 2 deposits totaled $1.00, then they pulled them out so each time I checked my balance to see if I had deposits, my balance hadn't changed. Finally, I realized what happened & verified my account.


key: chroma:document
string_value:
Identity theft, data breach, car loans, house loans. Also me going back and forth and them closing on me before they should. My new acount is just me but there is account Chester ** and Matthew ** and Elizabeth ** they say was not mine and it was I'm the only Matthew **.


key: chroma:document
string_value:
I’ve been banking with PNC for over fifteen years. They’ve provided excellent service. This past week I had a scary issue happen with my personal banking account that was my own fault causing me to be overdrawn by more than 13,000.00. I contacted the bank and they fixed the issue within forty eight hours without penalty to me. The entire time I was panicking. They were kind and patient and handled the issue with professionalism and care. I’m beyond grateful. I wouldn’t bank anywhere else.


key: chroma:document
string_value:
This company is a joke! I seen on app that I was late on payment so I called immediately and she told me it’s a problem on their side and will be fixed. Well it was not fixed and I lost 140 points on credit. I talked to the higher ups and exact words was “Don’t see how that’s our problem!“ Excuse me. Not your problem. Your employee screwed up and gave me wrong information and kicked me out of auto! If anyone has account with these fools pull out ASAP. Avoid these scammers at all costs.


key: chroma:document
string_value:
After PNC merged with, and took over BBVA Compass, I had my share of bad experiences, though some of the others I read about were so much worse than mine. I miss Compass, for sure. However, I finally had a good experience worth mentioning. Somehow, a hacker figured out how to get to my Virtual Wallet. They tried to withdraw large sums. PNC blocked the transaction and called me to inform me about the suspicious activity. The hacker also tried to set up outgoing bill pay transfers in large amounts. To do that, they would have had to get my username and password somehow. PNC closed my account. 


key: chroma:document
string_value:
I have thought that PNC would be a good bank. I was deeply disappointed. They ask me where I got my money, they always wanted me to get out the car and show myself in the lobby to know it's me. Like they didn't believe I could have the money that I did. They hinted towards investigating me several times, which I found offensive but didn't mind at the time since it was during the holidays. But then without telling me why, they closed my account. When I tried to ask why, they said they couldn't tell me but a letter they mailed would. Only letter I got was one asking if I wanted to open a credit card with them. WTF?


key: chroma:document
string_value:
Do not bank with PNC Bank. They do not care about its customers. I cannot stress this enough. If I would have taken the time to research this bank prior to committing to it through a guardianship account, I would have saved myself a lot of tears and poor customer service. I have a court ordered account through PNC Bank to assist my father, an Air Force Veteran with dementia with his assets. Every month I must go into the bank to make a monthly transfer and every time there is an associate who does not know how to complete the transfer or does not know how to assist me. I try to patiently explain how the account works and every time it takes an hour for calls to be made and associates to be trained on how to assist me. Yesterday I was flat out told to come back tomorrow to try again. Please keep in mind this is simply transferring funds from one account to another.


key: chroma:document
string_value:
Wish I had read these before leaving South State Bank who has the best customer service I have ever experienced. Was wooed by a client who promised private equity lending. He never was able to return a call in reference to this again. He was the VP of commercial lending for the city. Each and every thing that I need requires a different department to which I cannot be transferred. Many are only available during the business day. The services provided are minimal. I have huge balances and am charged account maintenance. I have to purchase my checks outside the bank. There really is little or no support available. Communication between "the home office" and local is poor. I had to drive an extra hour recently to get new debit cards. Now I'm told that if I want to dispute the bad transactions, I have to get new cards again??? Never mind! Should have never transitioned to this bank in the first place. If it sounds too good to be true, then it is!


key: chroma:document
string_value:
My daughter (minor) has a virtual wallet account. Recently $2,023 dollars of all her lifetime savings were pending in a fraudulent PayPal transaction, we called PNC to stop the transaction which they did and closed her card, moved the money to her mother's account. Few days later another fraudulent transaction from the same person on her closed account. PNC decided to take the rest of her money plus gave her (a minor) a line of credit of $1600 to cover the PayPal fraudulent amount. We not only alert PNC and asked to block the account, they decided to borrow my daughter money to pay the scammer. Now my daughter is $1600 on red, she is not even 18 yet. Ps: PayPal shouldn't allow that either since you have to be 18 to have an account.


key: chroma:document
string_value:
I have tried to pay down principal on my HELOC three different times where the payments were COMPLETELY MISAPPLIED. Even after meeting with a manager, calling in to their terrible customer service, and reaching out on Twitter. Finally a very nice man from their "executive offices" called me after I threatened to report them to the Consumer Financial Protection Bureau. MISTAKES ARE STILL ON MY ACCOUNT. They get one more meeting with me before the complaint is filed: **. So far, I believe this is a terrible bank which is trying to rip you off, much like the abysmal Wells Fargo, which continues to pay million dollar fines. I inherited them when BBVA sold out to them, I did NOT choose this bank.


key: chroma:document
string_value:
I have had a CC with PNC for 28 years. Fraudulent charges were made on the card and subsequently, the card had to be cancelled by PNC. Promised a new card within 7 to 10 days. Never received. Called PNC and they told me they are having difficulties getting chips and plastic and now it may be up to 4-6 weeks.  **???? Spoke to numerous departments and was blown off. Credit card supervisor said it was "above her paygrade" to deal with this. Asked for others within PNC and was refused. Subsequently, order a cc from Capitol One and received within 5 days. PNC is a terrible bank...stay away from them.


key: chroma:document
string_value:
PNC purchased BBVA in 2021. When October 12, 2021, rolled around for the so-called merge of accounts, I could not access my account(s) and I was missing monies from one of my accounts. I went to several local PNC banks to have the issue resolved but to no avail (they are all used, car salespeople). Emailing, calling, and speaking to various individuals - Nothing came of the conversations these Customer Service Representatives act like they are going to help you and they are condescending, liars, and patronizing the customer here again to no avail. It's very disturbing and alarming that PNC purchased another financial entity but they don't have all the records. 


key: chroma:document
string_value:
So, this is the second time that I have been charged overdraft fees without the account actually being overdrawn. They will tell you that it was overdrawn on their end, but looking at your statement, you can clearly see that there was never a time that the account was in the negative. They seem not to understand that it's important to be able to know what your balance is so that you are where of when you may need to make a deposit to cover something unexpected. The first time, they were willing to refund the fees, but not the second time around. As it was explained to me, transactions that caused my account to be overdrawn WERE and still ARE pending, but the deposits I made that is also pending but also made available right away, but didn't somehow cover the transaction; therefore, the overdraft fees are justified. I have never had a bank charge fees for transactions that aren't even posted yet. Perhaps I am the only who thinks that this is wrong.


key: chroma:document
string_value:
My wife and I try to open a high-yield savings account with PNC online. Got an email today stating that they are refusing to process my request. Basically denying me. Do not understand. I’m trying to put my money into their account. I’m not borrowing anything. Very frustrating. Has not got any answer from nobody. Definitely will not put my money into the bank. Look somewhere else.


key: chroma:document
string_value:
The bank advertises a high-yield savings account. I provided them information on their simple application and was turned down; so cannot open the account! ! Is high yield only for the rich! Stated reason: Security problem. What is that!!


key: chroma:document
string_value:
PNC is not at all what I expected. We are not permitted to move more than $2,000.00 per day, or $5,000.00 per month, either in, or out of the high yield savings account using the online external transfer option. So, the only way to move larger amounts (in or out) is to send/receive wire transfers which will cost wire fees at both ends ($50.00 to $65.00 total). This means it would cost me more to move my money than the interest I earn on this savings account. There is no limit to check deposits into the account, but they will take your money out of your external account the day you deposit the check, however they will place the deposit(s) on hold for 5-7 days while PNC earns the interest during the interim period. This has become a standard banking practice with most banks and I suspect they earn hundreds of thousands of dollars every day in interest on our money while they hold it.


key: chroma:document
string_value:
Several weeks ago who used to be my SO struggling with addiction managed to steal my debit card at 430 AM and stole $200. This has been own account always!!! He also somehow managed to find a check and forged it for cash to buy drugs...I was given a provisional 200 credit, today PNC reversed the credit...I did as directed and filed a police report also...so yet again this addict gets another pass through the system, I'm violated for the 2nd time. Thank you PNC for the lack of support for those of us in domestic violence situations... it's no wonder the violence and violations continue to grow in this country!


key: chroma:document
string_value:
Is anyone having having problems with them double dipping?? When you purchase an item and it's already been deducted..then a week or 2 weeks later you're being charged for the item again..double dipping is what I call it.


key: chroma:document
string_value:
Nov 7 I was notified of a fraudulent charge on my Debit account. Good job fraud department. On Nov 8 I went to one branch to have a replacement card printed, per the instructions of the fraud department. That branch does not have a card printer. On Nov 9 I went to a different branch and while they do have a printer, it rarely if ever works. The printers are out of contract and no longer being serviced. They will order a card for me however. Three days wasted by now. Nov 23, I still do not have a card. I call and request a new card be sent. They will do so with a 3 day delivery for a cost of $25. That was not acceptable and they did end up waiving that cost.


key: chroma:document
string_value:
My bank was bought out by PNC, and the experience was horrible. Although I do my banking almost exclusively through mobile (more on that soon), there were no branches near me, and initially no free-to-use ATMs nearby. The mobile app experience is horrible. It's slow, buggy, and is frequently down for days at a time. The phone support experience is even worse. I had multiple issues including deposits disappearing from my account, direct deposits not appearing at all, and incorrect account information being displayed. Each time I called in was worse than the last. I was routed through 4 departments on one call, spending over an hour on hold. The last - and final - call the bored-sounding representative told me "We can't help you". What's the purpose of having a support team, if you refuse to help your customers. I'm switching banks, and hope I can save one person from the headache I've had since PNC forced themselves upon me.


key: chroma:document
string_value:
I originally never really signed up for PNC Bank, my old account with another bank was bought by PNC Bank. No big deal thought, well so much for that thinking. I initially opened a checking account at the same time the credit card was switched and transferred funds from my main account due to their promotion. After a few payments to my credit card from their checking account I decided to close their checking. The next credit card payment is where everything went negative. I tried to make a payment using my main checking account, which was already setup since I transferred funds to their checking account in the beginning. 


key: chroma:document
string_value:
This bank will gladly take your money into their accounts and hold it there to use how they fill fit. They will benefit off of your hard earned income. They will do these things knowing full well that they will do NOTHING to protect it from theft! When your money a stolen right out of your account that you believe to be safe, they will tell you there is nothing they can do about it because, “we don’t have a policy against theft from hackers.” This bank should be held liable for these actions. They are just as implicated as the hackers that took the money.


key: chroma:document
string_value:
Been waiting for a will to finish. Nothing to extinguish. It was just stocks and bonds. Watch them they will add precipitants without asking the other people if it's okay. So not can't even get a inkind the PNC Bank won't allow us. So watch if you have them as the beneficiary that distributes the funds. It may take several months if not years.


key: chroma:document
string_value:
I can’t stand that I had to catch fraud purchases that was basically salami theft on my debit card. It was months after it all began too, no one caught it and it would have continued if I didn’t make the effort to look and see what was unusual. So because they said that “I didn’t notify them in a timely manner” that I’m held liable for the ones that happened outside the 60 day window, all because I didn’t even know about These thieves (not allowed to swear here). Basically got away with stealing the $30 that were outside the time frame for Spotify, and I don’t even have an account there. 


key: chroma:document
string_value:
I have been with PNC for almost 8 years..Had to have my card replaced twice because of their incompetent staff..And now discovered by accident that since this new recession started they now started taking 7$ out every month if I don't have 500 dollars in it..Never discussed this with me or anything and they have been doing it since April of this year, taking it out even causing a negative balance in doing so. Very deceptive, they constantly change YOUR WRITTEN AND SIGNED AGREEMENT with whatever they want AFTER they trick you with false promises and lies to open your account in the 1st place.. 


key: chroma:document
string_value:
Do not update account balances on weekends, Pending transactions sit for days, misleading, cannot screenshot your own personal checking or Pending Transactions, causes Overdraft situations, Negative Balances. It's not them, so they Do not care.


key: chroma:document
string_value:
The manager told me she couldn't cash my income tax refund because my husband's name was on the check but his name's not on my account. But she said if I brought him in with his ID that I could cash the check. So I drive all the way home bring him back in, and then she changes her mind and says they can't cash it because sometimes government checks can be forged. I'm like... well then why did you tell me to go home and get my husband? Make up your damn mind! now you're just making a policies as you go along? And there's no reason why she couldn't have cashed the check... my name is on the account and it's a legal government check! So she made me deposit it and then I couldn't access the money till the next day. That's not cool that's not how you treat customers of 22 years! This is in Sellersburg, Indiana. Garbage Bank.


key: chroma:document
string_value:
So I fell for a scam back in August to make a purchase from FB. I sent the seller money through Apple Cash (mind you there was no money on it but my bank card WAS linked). I sent a payment and a duplicate payment went through. After bank investigation of over 90 days they find all charges to be valid. After hours of calls and digging I find out from a very rude and unprofessional conversation with a man named Dariell from PNC that they ARE blaming it on a tech issues with the app. Apple cash specialists I spoke to also agree it was glitch but CANNOT refund anything not even the duplicate transaction with same transaction number because the funds came from my bank card! 


key: chroma:document
string_value:
I was given a $100 fake note from PNC Bank and they don’t want to investigate or take responsibility. I simply lost $100 because PNC couldn’t ensure customer is getting real notes when they are withdrawing their money.


key: chroma:document
string_value:
No customer service of any kind, if you have had an account for less than a year they treat you like a criminal. Put a hold on every deposit that is not a direct deposit. The managers are not allowed to make exceptions or they don't care enough to try. They will tell you that it is not a bank rule. It is the government regulation, checked with several other banks they all disagree. Tried more than 1 branch. Could not find anyone who cared, very dismissive. I have an 820 credit score but they don't seem to want my business, so down the road I go. I'm going to online banking, that way I don't have to worry about people lying to my face.


key: chroma:document
string_value:
I took out a Heloc loan with BBVA, now PNC. The teller told me it was a fixed rate until recently interest rates went up and I found out otherwise. PNC are next to null for responsiveness and I've had to visit in person to clarify issues. Each time I come in though they try to sign me up for some other credit card, additional account or loan. Once you establish one of these accounts they want to start assessing additional fees if you don't keep a certain high balance or direct deposit in these said accounts. Typical credit card bank scams.


key: chroma:document
string_value:
After 24 years of banking with PNC I am done. They boldly lied to my face. I went into my local branch earlier this month to lock in my equity line. I was quoted a lock-in rate and an estimated monthly payment with a disclaimer that it may vary a bit. I locked the rate and paid a $100.00 fee to do so. I just received my new monthly statement, and the payment is 22% higher than the estimate they gave me. When I called the bank, I was told, I'm sorry, but it's out of our control. We told you it was just an estimate. They were very adamant that there was nothing that could be done. I asked for the $100 fee back and they refused. I just paid off the entire line of credit and I will remove all my money from the bank...DISGUSTED ...BTW the fixed payment is 60% higher than the variable rate I was paying...


key: chroma:document
string_value:
On 9/25, my wallet was stolen and within an hour I reported it to PNC Bank. They had already allowed a stranger to use my DEBIT card to purchase $980 worth of goods at Walmart - without my PIN. Then, it took them three days to provide a provisional credit for that. I filed a police report and gave them the police report number. On 10/6/2022, they allowed a person to withdraw $1,900 from my account at a bank branch in Duncanville. The person forged my signature on a withdrawal slip. I have never made a counter withdrawal, nor done any business in Duncanville. I noticed the theft and reported it immediately to PNC on 10/11/2022. I called five times, went into a local branch, and no one helped me. 


key: chroma:document
string_value:
Very poor customer service and they obviously do not value me as a customer. I set up auto payments for my PNC Visa over the phone, with a PNC rep while  I was on my computer.  Or so I thought. Now I have a late payment alert!  I had already set up auto payments. Now when I logged in, there was an alert “ your payment settings have changed “.  I didn’t change anything.


key: chroma:document
string_value:
This is probably the worst customer service I've ever experienced. Please ignore this bank. You don't want to work with them. I have no idea whether they are trustworthy or dishonest, I only know that our loan processor was completely unresponsive and wouldn't answer her phone, call back, or reply to emails in a timely manner. After two weeks of not getting clarity, I finally had to call a number which took 20 minutes to find and tell them to withdraw my HELOC application.


key: chroma:document
string_value:
Today, 9/21/22, I check my bank account to make sure things are aligned properly to pay bills this week ending. To my surprise I see and "Temp Credit" on 3 lines in my account. One of the 3 are accurate. I called the bank to further verify what these purchases are and when they were made. I live and work in DC; do not drive and do not shop online or otherwise at any of these stores. When I asked, I was told that a purchase was made at a Giant Food in Manassas, VA at 9:03 am this morning. I am at work, actually working before then. The next charge for some clothing items from Kim Kardashian's online site. (I never heard of it and being that I am past the age of wearing her items). 


key: chroma:document
string_value:
This virtual wallet account has been a complete nightmare. My account balance is never correct. They will deduct funds automatically when using debit, but will randomly put the funds back in your account days later. I called about this issue and was told to manually track my purchases and balance by paper! Transactions pend for entirely too long. I found out a company has been excessively charging my card every 48 hours until the funds were available in my account and PNC never alerted me of this charge. I placed a large deposit into this account to cover my mortgage only for PNC to then start deducting random purchases I have made well over (by debit) 10 days ago. 


key: chroma:document
string_value:
Failed to deposit HELOC draw into account they requested I set up by sending them my ID over email. Can’t deposit initial draw due to the nearest in state PNC being 2.5 hour drive away. No timely help.


key: chroma:document
string_value:
My experience with PNC financial services in preparation for retirement was not a good experience. Poor communication and follow up on phone calls. Poor guidance with investments. I do not recommend them for a retirement strategy.


key: chroma:document
string_value:
I previously banked with BBVA Compass. PNC bought the company and I was forced to switch to bank with them. Immediately upon the switch, I faced numerous problems that I never experienced before. The systems they have in place do not function properly. PNC attempts to be forward thinking and tries to match the growth of technology, but fails every time. Their customer service is beyond poor. Hold times can be hours long and I have been hung up on by the system on numerous occasions without receiving a call back. I would not recommend this bank to anyone.


key: chroma:document
string_value:
DO NOT use this banking institution for your mortgage services. They have customer service/mortgage reps who don't have a clue to what's going on. I have unexplained charges to my account. When I call in to inquire 1 out of 10 people you speak with MAY be able to explain/breakdown the fees. There's a PMI listed which I should not have added to my account because it was paid at closing. It's very aggravating and frustrating to receive a statement and every month you have to call in and complain and dispute (Unexplainable) charges. As soon as the market changes, I will be bobsledding away from this institution. Do Not even consider!


key: chroma:document
string_value:
PNC does not ask customers weather they want to enroll in Tap to Pay system or not. They just force them to be a part of it. This payment system authenticates through Wi-Fi Connection that is notoriously impossible to secure. Which means that anyone who is in proximity with the professional Netmon software can identify the WiFi Connection and security key for it. Absolutely not acceptable.


key: chroma:document
string_value:
Tried to initiate wire transfer online, system didn't recognize my info, kicked me off the online banking platform, told me my access was restricted and need to change password, won't let me because doesn't recognize my info. Now I have no access to my account or money because, in the 21st century, you cannot send money online in the US, apparently.


key: chroma:document
string_value:
Horrible experience. Applied for a HELOC, was immediately passed to an agent and got an automated email from him. No followup from him. No responses to emails. One returned phone call and when he talked to me it sounded like he was speaking to me from the end of a tunnel and I could barely make out what he was saying. Eventually I figured out how to access their portal for my application but it was not a good experience. Clunky. Not intuitive. And overall not helpful or clear.


key: chroma:document
string_value:
They locked me out of my brand new account for 2 and a half weeks for no apparent reason! They claimed that something on my account was suspected of fraud but they would tell me what it was and I think I’m entitled to know what is fraudulent on my account! And if it’s something that I did I would like to explain it!


key: chroma:document
string_value:
PNC Bank pulled my car payment out three extra times and when you want to get your money back, they can only send you a check in the mail. No EFT back to your account. I hope William Demchak is proud of the company he is running.


key: chroma:document
string_value:
My experience with this company is pathetic. I have funds in my account but cannot use them. I currently would like to use my own money to purchase online what I want but have an error coming up. Absolutely hate this bank.


key: chroma:document
string_value:
If I could give 0 stars I would do so in a heartbeat. I have tried to cash a check from my mother's estate that is drawn on PNC and they have twice refused - the first because the signature allegedly didn't match and the second was refused as a mobile deposit that they then would not cash in person either. So no, after having been charged a returned check fee for a signature they didn't like and denying to allow a mobile deposit or to cash it, I have to request a THIRD check be issued and then I have to go back into the branch (where I wasted an hour today) and beg them to cash this check. I am beginning to understand why people bury their money in the backyard instead of using banks.


key: chroma:document
string_value:
Hello, to all that it may concern, watch out with the PNC credit card. When I first started, it was BBVA, with a 6000 limit. After a couple of years with PNC taking over. It’s been a nightmare. First not able to log in, make a payment on the online account. The online department is always down. Something to do with bugs in the system. After telling the customers service department that they need to get it together. I just received a letter that my limit has been reduce to 2000. So yes my utilization, went from 25% to now 95%. Never will I encourage PNC products to be used. Thanks you PNC. For helping me prefer Discover products any day of the week.


key: chroma:document
string_value:
PNC closed my accounts for no reason. My EIDL loan funds were sent there via ACH, went missing in cyberspace for 2 months. Thanks to PNC and this random closing, the SBA flagged my account for fraud. Why would PNC close business accounts during the pandemic, when a business account was required for businesses to receive emergency funds? Moreover, PNC administered emergency funds for SBA, themselves, so who knew better than them how important active banking accounts were? They nearly ruined me and claimed they didn't need a reason to close my accounts. What's even more interesting is I also have a credit card and outstanding loan with them... Both were and still are in good standing. Their Escalations Dept is no help.


key: chroma:document
string_value:
Virtual wallet is by far the worst banking “tool” I have ever used. My account balance is rarely correct. I literally have to keep an old school ledger for accuracy, otherwise I would have found myself in trouble multiple times. It has been off by several thousand dollars for multiple days in a row with them counting on the fact that the person will end up overdrafting as a result. Pending transactions don’t even appear much of the time or they will show up only to disappear later on then reappear once they post to the account. They also wait exceptionally long periods of time to post transactions as well in order to maximize overdraft fees and they are always for larger amounts. Never have I seen a $3 debit withheld, but $300? All the time. 


key: chroma:document
string_value:
Received correspondence that my Simple account, which was opened purely out of curiosity of an online-only bank and contained merely $20, was being transitioned to BBVA. And, by that time, I was no longer able to login and close the account. Later, received correspondence from BBVA that the account was being transitioned, yet again, to PNC. And, once again, I was given no clear route to close the account and it seemed similarly locked out from any online access. 


key: chroma:document
string_value:
I've had the PNC SmartAccess card for several months now, and I can say I love it. The mobile app is convenient and works great, the card is absolutely beautifully designed, and customer service is very helpful and professional. Plus, customer care is available 24/7 unlike customer care with Virtual Wallet Account(s) which I had and hated that's why I switched to their prepaid card. The card is great for people who don't want a standard checking, teens & young adults, and also for people who have had a troubled banking past. The downside is: NO MOBILE CHECK DEPOSIT! The NO mobile deposit is a big inconvenience and I hope that can be added in the future. Other than that the card has been pretty good and great using!


key: chroma:document
string_value:
Applied for a HELOC and working with the PNC Branch at Advent Ct, Waverly Place, Cary, NC. The process is fraught with confusion, there is no employee accountability. The communication is incomplete, poorly written, and unprofessional. The employees do not timely call back or call back at all. The Branch Manager is as bad as the employees. I submitted a package based upon their request, dropped it off at the bank with the Branch Manager, then receive a request for more information which contains the same information I've already provided. A complete waste of time and resources and no credit decision as yet.


key: chroma:document
string_value:
PNC set us up with some service costing $53 per month called Pinacle. I then tried cancelling and getting a refund, which we were refunded the first time around. 2 months later, it was finally cancelled after calling again, but we received 2 more $53 charges before it was cancelled. Now...I call them to get refunded because we never signed up for the service. Every agent says a different department handles than... then crickets, the other department does not answer. If you know what's good for you, take your business to another bank that actually gives a crap. I'm sure PNC will be eventually bought out as well once they lose so many loyal customers.


key: chroma:document
string_value:
PNC bank cashed a check that I mailed out to pay a utility bill for $63.50 and was somehow stolen and altered and made payable to an individual I did not know nor have I ever met. Payable in the amount of $12,869.89. How the bank could justify payment in such a large amount for a check that was obviously fraudulent without the benefit of a phone call to me is beyond my comprehension as the check did not have my signature on it. As a result of the fraudulent activity on my personal checking account, I was forced to open new accounts which meant trying to update the new information with both of my 2 jobs as I am paid by direct deposit and changing direct deposits is not a transaction that happens overnight and as a result, my Missouri child support payment and a paycheck from one of my jobs were deposited into the hacked account. 


key: chroma:document
string_value:
My mortgage was picked up by PNC Bank and I'm definitely going to find a different place to transfer my mortgage to. This bank has semi frequent account issues. You have to constantly keep your eye on them to make sure they process your payment. I thought that was all automated, but apparently not. I have several times, noticed my mortgage payment did not go through, and have to deal with their lackluster customer service. Long waits, put on hold and never get back to you. This is the worst financial institution I've dealt with to date.


key: chroma:document
string_value:
BBVA, my old bank, was bought out by PNC. I enjoyed and CHERISHED my banking relationships with BBVA: their customer service, problem solving abilities, positive attitudes, and let’s get it DONE way of doing business. That’s ALL GONE. I am constantly reminded that I am but a VERY, VERY SMALL PIECE OF… well, use your imagination, at PNC. Their online banking features are “not available at this time. Try again later” WAY TOO MANY TIMES A DAY. I’m imagining ANOTHER bank or credit union in my future. Bye bye PNC.


key: chroma:document
string_value:
I had an emergency tonight and could not get money out of my account because of an update they do nightly. I spoke to Cust. Serv. & a Supervisor and they couldn't help me. VERY FRUSTRATING! I WILL BE SWITCHING BANKS TOMORROW‼️‼️ I DO NOT RECOMMEND PNC BANK if you call after 5pm weekdays, your SOL. Closed Sat & Sunday!!


key: chroma:document
string_value:
I tried to get a Home Equity Loan through PNC. I was denied because my home was supposedly un-appraisable. A home that I have had since 2012 that has been appraised 4 times, a successful refinance and one VA inspection. PNC stated they have criteria that has to be made for an appraisal. What PNC wants is technically an inspection. After finding out why my home couldn't be appraised, I notified PNC that the appraiser had given them FRAUDULENT INFORMATION and that the appraisers never checked for anything that was on that list. Only measured and took pictures. One example is the appraiser said my home did not have a concrete foundation. You can literally look at one side of the house and see the concrete foundation. I still have the home blueprints that show it as well. 


key: chroma:document
string_value:
They merged with BBVA Compass adopting and continuing to use their bad practices and extremely inconsistent and reckless business practices. They damaged my credit nearly 100 points and with no warning. There is the same lack of checks and balances that ruined Compass, leaving you with-just a terrible taste in your mouth. Countless calls and talks with lazy personnel that could care less about the loans they give you and false promises. I faced not only damage to my perfect credit but experienced that employees find gratification in not being able to handle problems with payments or refinancing etc or guiding you to someone to handle problems.


key: chroma:document
string_value:
PNC is very convenient and great until you have anything that goes wrong with your account. I have had a horrible customer service experience over the last few days with PNC leaving me feel as if my accounts have no value to them. I will be closing all of my PNC accounts and going to a bank that does not hang up on their customers and ask "so why are you contacting me?"


key: chroma:document
string_value:
I would like to brief about my wire transfer experience through with the PNC Wire transfer and my wire transfer was submitted post COVID time. This includes 2 instances where the first one involved submission at the bank and the second instance involved submission via the phone line. According to the PNC, the SLA for a wire transfer is 1-2 business days. However,  during my first instance the bank posted my transaction on the 5th calendar day or 4th business day. And on the second instance, it was not posted yet and I'm already on the 5th calendar day (4th business day). 


key: chroma:document
string_value:
Many branches are poorly staffed, or have limits as to how much money you can take out at each branch. Branches are spread out and so if you need access of large sums it’s near impossible with obtain with their “limits per branch”. Every single time I have gone it, it’s high pressure sales to meet with a banker about their products or solutions for my money. Even after telling several tellers I am not interested. Worst bank I have ever dealt with.


key: chroma:document
string_value:
I just got this checking account because it was bought out which was BBVA before. Anyway I open checking account online. Try to go online again. Stated account is already open. I couldn't get back on, so I went to Wurzbach location and they were having problems with system, so the lady told me I can go to Centerview location. Again something was wrong and the lady told me I would have to wait for few days, I went back to see if I can get my check debt card. Another lady was waiting and she said been waiting for while. I waited for one hour. I left because they take long time. Call customer service to order debt card and still haven't received it. Been more than five days. I never had a bank take more than a week for debt card. Not good for business.


key: chroma:document
string_value:
Some branches are poorly staffed. No customer service, lack of knowledge and some staff are practicing reverse discrimination. It's very obvious. I visited my local branch this morning to inquire about wire transfers to and from my account (business ). I had questions about the process and was hoping to get someone to help me with that. Instead of addressing my needs, the person reached for a piece of paper and handed it to me and said, "This is what you need for wire transfer" and proceeded to take care of another customer. Very unprofessional and rude.


key: chroma:document
string_value:
I opened my account with BBVA in 2017 and loved the bank and services. Now that PNC has took over the whole experience of PNC is a joke. Now they want to charge you a fee for a checking account that you only have a debit card no checks for. Bad business practices as a whole with PNC from day one. Do yourself a favor don't use PNC Bank.


key: chroma:document
string_value:
I am an experienced computer user and the online system is horrid! My loan was transferred to PNC and I will re-finance just to get rid of them. I have tried to pay my mortgage online 3 months in a row and get locked out. And get this: they have to snail-mail me a reset password!! And each time when I have called the "representative" is rude and asks stupid questions like, "do you have caps lock on, are you sure you're typing correctly", etc. Very condescending! And they tell me I'm not locked out, even when I read the screen back to them telling me that I'm locked out and an email says my online access is suspended. Ridiculous!!


key: chroma:document
string_value:
Updated on 04/29/2022: Unethical bank practice - Closed my high-yield savings account with PNC after receiving a letter that my account was deactivated due to inactivity. Called the bank and was told that unless I have some type of activity, the account would be deactivated and the funds would be turned over to the state. I have to physically call in at least every 3 years for the account to stay active. The fact that I log in on a regular basis apparently doesn't count. I asked them to close the account and transfer the funds to another bank. I opened 2 other savings account at the same time for the same amount with 2 different banks and they never deactivated my accounts.


key: chroma:document
string_value:
Horrible, I had to close my account after 4 yrs. The manager of the branch that I have been going to decided that if I didn't answer his questions about the past 10 yrs of work history he wasn't going to give me my money. I called their corporate offices and they said they will have the district manager call me. I believe all I need to show as I have been doing for the last 55 yrs is present my valid state issued drivers licenses and bank card. Nope the branch manager believes that is his money! If you are a working class person that needs YOUR money when you need it, DON'T GO TO PNC! They do and did control whether or not I can have it!


key: chroma:document
string_value:
I had an account with BBVA bank and PNC taken over. I got a letter saying they will give out my info and no chance to opt out. I am disabled with one leg therefore it's hard for me to get around. I went to close the account and they gave me a check instead of cash. The lady was so nasty to me while closing the account. As I tried to cash my check at different banks I was informed there was no routing number on the check, which made it invalid. I can't get the bank to communicate with me and just give me the run around over the phone. This was a all my money, over 40.000$ and I still don't have my money. This is evil and unacceptable. I am now forced to start a lawsuit against the bank. Which will take forever and until then what can I do about my money. Just evil.


key: chroma:document
string_value:
I went into a branch to apply for a HELOC. That day, in person, I provided them with copies of my brokerage statements, IRS tax returns, pay stubs, and bank statements. The woman there copied all of this highly personal data to send in electronically with my application. One week later, I get a letter in the mail asking for all of the same info. They never received it. PNC sent highly confidential info off into no-man's-land, and they have no idea where it is. Their so-called "executive client relations" sent me an email with instructions to contact someone to "investigate". Both the email and the phone# they provided were wrong. This bank cannot find its butt with both hands and a flashlight. Worse, if you provide them with highly confidential personal data, they cannot find that either. These people are dangerous. STAY THE AWAY FROM THEM.


key: chroma:document
string_value:
Their website is a mess. It's badly overloaded, ridiculously complicated and confusing. I've been working professionally with computers since 1987, and I find their website too confusing and, even worse, very buggy. It's hard to find there what I need. The interface does not remind any other banking interface I'm familiar with. It produces senseless error messages. Just one example: I tried to set up transfers to my external account with a credit union. Entered all required information. They said they will make 2 test deposits to my external account, which I will have to verify. They did and I verified it, having both accounts on my huge split screen. Their system rejected my correct responses regarding those tests deposits 3 times and then locked me out. And completely removed any reference to my credit union account from my account on PNC website.


key: chroma:document
string_value:
This morning I was unable to login to my checking account. Calling customer service was of no help, they blamed my phone and my internet browser, and to seek help from the family members which is none of their business. Then how come that I can login to another bank with no problem whatsoever? Finally was able to login from both Chrome and Firefox, which I shouldn't be able to according to the PNC customer service. This is how much they know. And my phone still works.


key: chroma:document
string_value:
I really hate PNC. How did I end up with this bank. I did not open an account or credit card with PNC. I have a credit card with BBVA and I closed my credit card with BBVA May 6, 2021 and paid the entire balance. I have no Idea that BBVA was bought by PNC. All of sudden November 2021 I have received a statement from PNC stating I have a balance of $94.00. I called PNC at least 20 times. I spoke to different customer service people and they can't figure out why I have a balance. It's so frustrating, what a freaking nightmare! I even talked to their dispute department several times in the month of December 2021. I explained to them the entire scenario. They told me that they are going to submit a dispute but then it's just going into a circle. They just keep passing me around to different dept and now I keep getting a phone call/text from their collection debt dept. I hope PNC will go out on business. I HATE HATE HATE PNC!


key: chroma:document
string_value:
Well, my assistance helping my friend SW through all the paperwork involved in the recent death of her husband on Feb. 16 has been very difficult. Though he left a will with her as the sole beneficiary, the amount of paperwork involved in switching accounts and loans and retirement benefits to her name has been an exercise in frustration. Even finding the account numbers of some things has been very difficult.


key: chroma:document
string_value:
I'm the executor of my deceased parents' wills. For months, my lawyer and I have provided all the legal documents (approved by a judge) to prove that their checking account should be closed and the money funded to me to distribute to the heirs. The lawyer at PNC has altered the account's name without my consent or legal authority and no one at PNC will return my numerous phone calls. PNC is stealing from my dead parents. Shameful! I've filed an OCC complaint and I'm going to tell everyone on social media who will listen that these crooks should be fined and shut down.


key: chroma:document
string_value:
I absolutely love, love, love PNC Bank. About a month ago I upgraded from their prepaid card to the Virtual Wallet Performance Account! (Spend, Reserve & Growth) I couldn’t be more happier and thankful. PNC is the absolute BEST, BEST, BEST bank I have ever been with, customer service is extraordinary, great branch & ATM locations nationwide, and my local branch is phenomenal.


key: chroma:document
string_value:
On a Friday in December holiday. I walked up to ATM at PNC Bank. I tried to get 800.00 out. The ATM started having code like verbiage on screen. So I cancelled transaction. I tried 500.00. The same thing happened. But this time it dispensed a receipt that had coding on it like the screen. I left after that. Over the weekend checking my account I noticed 500.00 was deducted out of account. On that following Monday I went to the same bank and showed them my receipt that came out of ATM. They filed a dispute because they would have to review it. Had to wait 10 business days. I suggested they look at camera cos I didn't take any money. This whole process is still going on since December. They keep putting me off saying they are reviewing it. From one representative to another.


key: chroma:document
string_value:
I was a BBVA customer and things were good until the big merge. Of course it was the same time as I was closing on my house. We lost access to our accounts for over a week. When I did get access again I was missing all of my savings and everything from my checking except $233.00. My savings when I got it back had $19.33 in it and my CD was missing. I wanted to die! EVERYTHING WAS GONE! They found my CD but now have been charging me overdraft fees and every bogus charge you can come up with. My autopay will go through and then a month later they return it. I'm not putting any more money in my account. Every month I am charged $72-100. For what? YOU TOOK MY MONEY AND I WANT IT BACK!!! My credit score has went down over 100 points. Now I'm too afraid to look to be honest. This needs to be fixed NOW!!!


key: chroma:document
string_value:
My Mortgage was traded to PNC, and all I have had is poor customer service, with the first phone call, Customer Service hung up on me.... The second call was very nice, and Debbie followed up. The third was an issue with logging on, with over 30 minutes and transferred twice with no solution... other than to say I would get another letter in 5-7 business day! NOT IMPRESSED!


key: chroma:document
string_value:
Please never ever get a loan from this bank, pay 1 or 2 percent extra but please don’t get loan, I paid off my car 2 years almost and I try selling my car, found out I have 2 loans from same bank. Stupid PNC bank and it’s been 1 month no luck, no help, just running around from this number to other number for whole month. I stay on phone every 3rd days for 1 hour plus max em spend at dmv 150 plus 3 trips to DMV and still no luck cause everyone blames each other, please be aware please….


key: chroma:document
string_value:
I have been trying to get my income tax money from this bank but they keep on denying on giving it to me. They are asking for a reason why I need my money. No bank should ask for this. I have banked with credit unions and they don’t or have ever denied any withdrawals. It seems like PNC Bank needs a life threatening reason in order to provide you with your own money. I don’t recommend this bank at all.


key: chroma:document
string_value:
They closed our Business account without giving us any prior notification, Branch Manager also has no idea about the same. Post that they cancelled our business credit card again without any prior notification. Never seen such a pathetic bank.


key: chroma:document
string_value:
The app no longer works. My user name and password keep getting locked even though I've changed it several times in the past 2 weeks. I can no longer access my mobile app despite updates, uninstalling and reinstalling the app. I've been with PNC for over 20 years and this is the 1st time I've had problems. If it continues, I will be forced to move my banking elsewhere. PNC had always been a great bank. Now I am having serious doubts with the merger and lack of access to my mobile app.


key: chroma:document
string_value:
I have been a customer since before it was PNC, since 1988, since it was National City. When it switch to PNC Worse bank ever. I am just a person working to live and pay my bills. PNC is overdraft happy. Even when you make a deposit to your account so you don't get an overdraft charge they still charge you that $36.00. I made a deposit on March 15th because I knew a bill I paid was coming out. The deposit was well over the $ amount coming out. I get a notice on March 16th PNC charged me that $36.00 overdraft. When I called I was told that the deposit didn't make it in time. REALLY, why. This is the worst bank ever when you are one of the little people trying to make it. $36.00 may seem like a small amount, but to some it might be loss of keeping their electric on, or their gas. When you live paycheck to paycheck it is a lot. PNC has no compassion for the little person.


key: chroma:document
string_value:
Screw over the little guy! Definitely taking my complaint to the Better Business Bureau… My account is always full.. even during the peak of Covid … I didn’t meet the requirement once! And I had the account for years! You want to know why? I was in the hospital for a month and a half. Finally getting back on my feet my account was hit hard because of not getting a paycheck. Now I’m back to work and will be getting a Disability in and regular check again And they wouldn’t waive the fee. It’s like damn with all the ** going on in the world. I can’t get a break? I can understand if my ** was consistently low, but this was a one time thing! Definitely looking elsewhere!


key: chroma:document
string_value:
Our company has been with them since they purchased BBVA. We had just upgraded to an LLC and had to get all new account #s and checks, which took months instead of days. Then they were purchased by PNC and we had to again buy all new checks and once again it took months to be able to ACH or EFT funds to our vendors. Then we discovered all of the additional fees PNC charges that were previously free so we decided to shop around. We ended up changing banks, and now I'm trying to close all of our business accounts and it's like they are holding our money hostage. I have to make a special trip into the bank every time because when I call, it is just dead silence after the initial automatic place you on hold. Nobody has ever answered the phone.


key: chroma:document
string_value:
I have been trying to transition from BBVA for the last almost 9 months. The interface is not user-friendly and sadly so are most of the employees. There is a form of arrogance and rude ways of conducting business that I have noted in most of the customer service representatives. I wish they would modify the system to a more efficient platform. PNC lacks a lot of basic features other banking sites carry.


key: chroma:document
string_value:
I was working with Brandy **. Not only is their process extremely slow but the appraisal process makes no sense. We have a newer home for which sales are over 800k, yet we got appraised low. My first mortgage appraisal came in much higher. PNC does this so they can charge you an extra interest rate. It is in no way representative of the actual home value based on actual comparables. They did not work with me on the appeal process and it was a complete turnoff. Do not do business with PNC.


key: chroma:document
string_value:
Worst bank EVER! STAY AWAY FROM PNC! PNC put a hold on my debit card for "investigative potentially fraudulent use". I would not have even known this if I hadn't tried to use my card. When I called customer service, I was transferred 6 different times and was on the phone over 2 hours! I was THEN informed of the hold. I spoke to Kim (the last representative I spoke to) and she lifted the hold and stated I shouldn't have any more issues but I would have to call the next morning to have a new debit card issued. I did that, as well as paid the $25 expedited fee. I received my card on Wednesday. I had to call PNC because instead of using my same pin number, they apparently changed it. However, the representative activated the card and told me to use it as credit until the pin number arrived in the mail. 


key: chroma:document
string_value:
My parents have a second mortgage with PNC. Without any other prior notices (no letters, calls, emails, nothing) they received a notice of sheriff's sale of their home. The amount they want is triple the balance (about $93K versus $33K). PNC also did not contact the first lender. Calls to PNC to ask what/why, etc. were simply met with the repeatedly saying, "Pay your bills." Will not even listen or speak civilly. They never sent any bills. Paying a lawyer to help.


key: chroma:document
string_value:
I have been with this company over 10 years and it's been nothing but a headache. I got a new debit card which I thought would close my old card. But that wasn't the case, so anyone with my old card is still able to charge my card. I spoke to a representative this morning. For some reason she could not cancel old debit card which makes no sense at all. I also paid $33 to have a company stop taking payments. This did no justice either. I woke up to numerous payments taken from my account! I have decided to close my account with this bank!


key: chroma:document
string_value:
I called customer service before depositing a check on my mobile app to make sure the funds would be available today Valentine’s weekend. The young lady said, "Yes it would be available." I deposited my check and the funds don’t be available until 2/15/22. Now I’m screwed. I would not would not would not recommend this bank to an enemy.


key: chroma:document
string_value:
I have had a personal and a business checking and saving accounts with PNC Bank for over 20 years. Last month they decided to close all my accounts. When I asked why they were doing this, they said they had the right to close my accounts without any explanations. PNC Bank closed the debit cards within 5 days of the letter and the accounts within 30 days.


key: chroma:document
string_value:
Very bad experience, twice told the wrong information & tried to charge me late fees for their mistake.. I'm in the process of moving my car loan to a more reputable company.. They disconnected me a number of times & would not call me back.


key: chroma:document
string_value:
When my bank was bought out by PNC I wanted to give them a chance. I thought one bank is as good as another and it will be less hassle if all my accounts stay the same and just transfer over- WRONG! PNC started their merger off by making customers wait at least an hour to speak with a person. Then, if I had any questions about my mortgage I was referred to the customer service number and told they could not see anything related to my mortgage on their computers, even though my mortgage is serviced through PNC!? 


key: chroma:document
string_value:
Small business owners stay away from this bank. They will never help you when you need their help. They throw you under the bus just like they did to me. I have been their customer for two years. In 2020, I made 805,000.00 and I used PNC as my only bank. I was putting every pressure on my employees to have them open a PNC account for a Smooth and faster payments. In 2021, my made $ 1 million. And I was a very loyal customer of PNC. When I asked them for a credit card list raise they made me feel like I am a thief. 


key: chroma:document
string_value:
PNC has the worst customer service. Representatives are clueless, they don't care and they don't solve issues. Most of all they are Rude! It may be in my best interest to not bank with them due to poor service.


key: chroma:document
string_value:
Definitely the worst bank I've had. And I've banked with Huntington and US bank. Maybe if they invested some money in their network, customer service, and improving branch locations it would be better. They consistently take as long as possible to process incoming and outgoing transactions. You literally have to go back to keeping a paper bank ledger if you make a lot of payments, purchases, or if you have incoming funds often from anything like eBay or PayPal. They take forever to process refunds. Here lately I keep noticing that my veterans benefits payment on the first is showing up later and later. Other banks are nice enough to release funds as soon as they see them on the network. Not a greedy bank like PNC though, that's how they make loans in the fractional reserve banking system.


key: chroma:document
string_value:
My credit card account with BBVA was acquired by PNC several months ago. They apparently didn't move my info over correctly, because I could no longer log in using their mobile app that replaced BBVA's. After numerous phone calls and countless hours on hold, the issues are still unresolved. Couple that with a conversation with John in C/C trying to get late fees reversed, where he was downright combative and rude, and I'll be paying off that account and closing it as soon as they get done *snail mailing* me a password.


key: chroma:document
string_value:
This bank is the ABSOLUTE WORST. I have a car loan thru this company & wish I would have chosen another option. The website is not user friendly & looks like it was designed in 1995, the customer service agents either hang up on you, or keep rerouting to other departments because they 'can't see that information on my screen'. I set up automatic payments & suddenly that automatic payment magically ended & now I'm late on a payment. Then I call to make payment immediately & then get an email the next day that I owe the payment still. I call customer service, tell them I can see the payment has processed thru my other account with Bank of America (who I love), yet they can't see that on their PNC screen. What the ** people, get it together! I can't wait to sell my car so that I never have to deal with this company again.


key: chroma:document
string_value:
This is THE WORST bank EVER! For the second month in a row my card has been in the negative by $300. When I called to ask how my card is $300 negative when I have not made any purchases they went on to explain to me that the IVR system told me I had money that I indeed did not have and they let the charge go through due to overdraft protection. When I asked them to cancel the overdraft protection they told me it's not a good idea because if I ever make a purchase and it gets denied they will then charge you 40$. MAKES NO SENSE!!! DO NOT BANK WITH THESE IDIOTS.


key: chroma:document
string_value:
PNC bought BBVA and the service has not been the same. Today I went in to cash a small rebate check at my local bank and after I gave them my drivers license I was told I needed to provide 2 forms of ID's to cash the check. I was told that is PNC bank policy. I called customer service and was told the same thing. The government wants everyone to be able to vote without any ID but PNC requires 2 ID's to cash a check, at my own bank. I still can't believe this! Ridiculous!


key: chroma:document
string_value:
This is the worst customer service experience I have ever had. Hold times over 40 min, was hung up on every single call. This Bank makes it impossible for you to cancel accounts and access your money.


key: chroma:document
string_value:
I have been dealing with PNC over 10 years and have not had a problem until recently. The IRS sent a letter to the bank for garnishment and money was removed from my account on the following day along with a $100 fee with 0 notice. I have tried to calling several times and waited over a hour to talk to someone because the garnishment was paid in full before letter was sent and should have never been removed from my account. I am highly disappointed as if this would have happened 2 years ago I would have talked to someone immediately when I called in.


key: chroma:document
string_value:
This bank gets 1 star because I have to select at least one to give a review.. Worst bank I have ever had the displeasure of being with. Have been with Bbva for 15 years and will now be closing both accounts with Pnc. Horrible online app, worst customer service. Idiot fraud detection. Even my pnc banker recommended I switch to Bank of America. The old bbva employees can't stand pnc either. Don't go with this bank, you'll regret it.


key: chroma:document
string_value:
I had a BBVA Visa for years, with no issues. They were recently bought out by PNC Bank and the transition has been agonizing. Now I have my first reported fraudulent charge on this account, and reporting it has been a nightmare. I was charged $109.00, though I ordered nothing and received nothing in terms of goods/services. Vendor submitted charge TWICE, and PNC has allowed the second charge to stick. They claim it's a "disputed charge" and must "investigate". God only knows how long this will take. 


key: chroma:document
string_value:
PNC recently acquired BBVA and the transition has been painful. Had to change our account numbers to PNCs, which meant notifying all the autopay and auto receive institutions of the changes. Trying to get questions answered requires waiting on the phone from 30 - 60 minutes every single time, if you have the time and patience! Even if you get connected you then get transferred which then requires another wait. Overall Pathetic Customer Service. Tried going to a local branch but the lobby was closed until further notice. Naturally the drive thru had a long line. ACH deposits are processed really slowly, several days. Never had problems like this with BBVA and its antecedents over the past 37 years.


key: chroma:document
string_value:
I was one of the unfortunate victims forced to deal with this institution after they absorbed BBVA. I used my BBVA rewards card for all monthly purchases and paid it off at the end of the month, I tried to do the same with my PNC card. However, PNC fraud protection would allow a transaction (say groceries) one day and deny that same kind of transaction another. In the month and a half I used their card, they denied 6 transactions, 1 was an emergency. Thankfully I had my Capital One on me. I called to get this resolved and was hit with extremely rude and snide comments that led to no resolution. When I asked for a supervisor to take my call, the rep said he was a supervisor and wouldn't transfer me. I switched to my Capital One card and shredded my useless PNC card. I'm also changing my checking to a different bank. My advice would be to steer clear of PNC.


key: chroma:document
string_value:
I was a loyal, satisfied customer of BBVA in Texas. The acquisition by PNC was a total disaster...now the customer service is simply terrible. I have encountered countless mistakes by the bank and they really don't care. My advice...find another bank. Any bank would be better than PNC...truly a joke!


key: chroma:document
string_value:
PNC has been most egregious in handling the dissolution of a trust account after the death of my mother. They have frozen all accounts understandable but have deducted fees on a monthly basis without allowing us to trade or use the account. They have consistently procrastinated completing this small account for 11 months now. There is no excuse for the lack of inaction, lack of communications and depleting the account with absurd fees. Further they charge a hefty fee for legal expenses without even consulting or sharing an estimate. PNC should be investigated by the SEC.


key: chroma:document
string_value:
This has to be the worst bank in banking when it comes to customer service!! I can deposit a mobile deposit into my credit Union and receive funds in 2 hours! And PNC can’t even transfer from one PNC account to another with a check without holding it for 1 business day! The bank statements are hardly ever available! And I could go on and on, save yourself the headache and do not Bank here! If I didn’t have 25 business account transferred when they bought out my original bank! I’d shut them all down!


key: chroma:document
string_value:
So they closed my bank account for $2. I never received a notice of them closed in my bank account consider not have an open savings account so they could have just took $2 out of, I have a direct deposit hit my account with PNC Bank because they close my bank account the day before my money still missing. I don't know where it's at. They said that it takes 15 days to send back to the sender. I would never use the service again. It was the worst experience and to this day no one can tell me where my money is.


key: chroma:document
string_value:
I had a high yield account at PNC Bank for years until I decided to move my funds to my local bank and put a deposit on a property. Worst nightmare ever dealing with PNC. They do everything possible so that you don't take out a penny. Put my transfer on hold and when I tried to do a wire, well it's easier to win the Olympics.


key: chroma:document
string_value:
Took my father into the PNC Ridge Rd. Parma branch to withdraw Christmas money. When we got to the teller my father handed her [with dark hair and glasses] his debit card and driver's license. She asked if we had a withdraw slip filled out, my father said no. We went back to the desks in the bank and there were no withdraw slips, so we got back in line. This time the other girl [with light hair ] waited on us and was very helpful. After the withdraw we sat down and waited to be called into one of the offices [I had some online questions]. We were ignored for 15 mins, they never said a word to us and had no other customers, they hid in a back room. Today I am trying to talk my Dad into closing his accounts and moving over to Chase.


key: chroma:document
string_value:
I've had a great experience with PNC Bank so far! I have their prepaid card, and it's been fantastic for me. Great customer service, excellent card, I love the tap pay feature available, I've never had one issue when it comes to banking with PNC. I do look forward getting a checking account with them in the future. I do recommend the SmartAccess Card. It's the best prepaid card I have ever used. PNC Bank is wonderful.


key: chroma:document
string_value:
If I could give PNC's customer service 0 stars I would. I have been a member of PNC since they were national city. My account has been hacked several times in the past few days and their customer service is completely unreachable! I've tried using their call return service, waiting on hold, Connecting with the online chat, No one ever answers and yet they act like they're going to but the call wait time never goes down from 20 minutes. PNC really needs to get their act together.


key: chroma:document
string_value:
I get locked out of my business account at least once a month. I have to go into the bank to unlock it. I was unable to pay my rent on time on several occasions, because of this. I'm unable to do anything online. It is useless. DO NOT use this bank for business.


key: chroma:document
string_value:
I paid 3300, (a year's worth of car payments) ahead of time. Not three months later, the car was repossessed. The bank teller told me I could do this. Later, the loan department or the retail branch just stopped doing monthly payments and put it all towards principal. This is a predatory loan practice and has left me without a car. PNC has a clever way of shifting you around to different departments until you get fed up. Always demand to speak to a supervisor as soon as you get on the phone. User's recommendation: Use a different company for banking and loans.


key: chroma:document
string_value:
I closed all my PNC accounts a month ago. Now I get a notification my account (closed) has a banking fee and is overdrafted. When I closed my accounts, I received all the correct paperwork that confirmed the closure, the check with my current final balance, and a final statement that showed a $0.00 balance. I made sure I had all proper proof of closure. NOW they're showing me there was ONE PENNY left in the account that kept it open, so they charged me a fee for not having the minimum $500 balance. I called and got it resolved easily, but they claimed they didn't know why there was one penny left. If you ask me, it was done on purpose so they could try and collect fees. I'm pretty sure that's illegal. There was absolutely no reason for my accounts to have been opened with one penny left when I closed all of them properly. PNC is absolutely criminal, even after you leave them.


key: chroma:document
string_value:
Hello, I am a business customer. I'm trying to reach someone that can help me resolve a negligent issue. As a valued PNC customer, I trust my finances with your institution. It saddens me that I have been reaching out for almost 2 months for you guys to stop am 7,800 international wire fraud on my BUSINESS ACCOUNT. I have been extremely patient while being assured that everything will be taken care of in timely fashion. I had my wire recalled immediately, before the intermediate bank ever released the funds. So I feel like your wire department mishandled this business wire fraud investigation. 


key: chroma:document
string_value:
I used PNC bank for my mortgage. They charged the highest fees possible and referred me to their closing company. There were so many people involved that we had to keep sending the same information over again many times. I closed on my house with their company and 2 months later I do not have deed. I cannot pay my taxes because the property is still in the old owner's name. I have spent days emailing and making phone calls and they just keep passing it along to the next person. I think PNC could save a lot on payroll and have happier customers if they would get rid of some of their lower management staff. The clerks at the bottom are the only ones working.


key: chroma:document
string_value:
Credit card with reward points. They only give $1 for every 500 points. Pathetic. No card with this type reward will attract any person. Cards all over the USA have many benefits much much better than PNC.


key: chroma:document
string_value:
I am to my wits end with this bank! I had a Simple account for the longest time which was acquired by BBVA, and I stopped having direct deposit due to not being happy with this change and fraud which happened prior and still never got resolved. Never agreed to BBVA handing over my information as the switch yet again was acquired by PNC Bank. My account was not even being used and no fees were happening until the day I got the letter from PNC about them closing my account with a negative balance of $91.35. What? Letter came from "Branden", their Recovery Specialist. 


key: chroma:document
string_value:
Banked with BBVA compass since I opened my business in 2005. Had no problems. They switched to PNC. Problems begin. I call to try to find out how to fix it. They say I have to come in. I go in and wait FOREVER to speak to the one teller. There are workers standing around, moving around, but not tending to customers. Took so long I couldn't complete my task. Waited two weeks, picked a diff time and went again. This time no one in line. There are two tellers. Female says, "he will be with you in a minute". I ask which booth he works from. She repeats, "he will be with you in a minute." 


key: chroma:document
string_value:
I was unhappy with BBVA so I closed my account on August 6th 2021. Somehow PNC got my closed account in their November 2021 merger. PNC decided to charge my closed account with a $3 fee. And since it was closed and had a zero balance it went negative. So they charged me $81 in fee and overdraft fee on a closed account. They want $81 from me. I never had a PNC account. They are attempting to extort $81 from an account I had already closed.


key: chroma:document
string_value:
We made it to 4 days before our closing date to find out Underwriting dropped the ball and was dishonest. And several new applications were filed (without our authorization). To be told our application was cancelled and were not notified of this and would not have known if I had not been calling. If you want to waste time and money then PNC is great, I have been calling and emailing with no resolution and no one calls back when they say they will. So I guess they think we are just going to be out all this money and time. Even the managers have a problem with doing their job, no wonder no one who knows how to do their job have I seen.


key: chroma:document
string_value:
Swept from BBVA to PNC Investments. If you ever hear that is going to happen to you, cash in your accounts BEFORE it happens. No customer service. Clutter sent to your email with no unsubscribe. Calls to customer service not helpful. Told to contact Investment Representative. Catch is that there is no way to speak to your investment representative - just the same phone tree that takes 10 minutes to climb, and STILL unable to contact anyone but an inexperienced, unhelpful customer service rep. No email anywhere. Apparently if you are on Twitter, you can message them?!?!? Decided to close account. They can't even do that - I have to go to Prudential to do that. 26 minutes to be told I'll have to pay over $800 to close my account now. So sorry I ever made this investment.


key: chroma:document
string_value:
BBVA switched to PNC. We enjoyed BBVA but, have had nothing but poor service from these people. Yesterday we went to the PNC on Bayou Blvd in Pensacola Florida to try and close our account we had to pay for an oops which we did but we're told that we couldn't close the account in the same day. So we came to the one on Hwy 29 in Pensacola Florida and have been waiting over an hour just to get the account closed. If you want a bank in Pensacola Florida that cares about their clients go to Harvester's Federal Credit Union not only are they fast but helpful and friendly as well.


key: chroma:document
string_value:
If I could give 0 stars or negative stars I would. I applied for a HELOC in July. In every step of the process the loan officer assigned to me was unresponsive. Finally we were approved while I was out of the country. I received an email that said I had 48 hours to respond or they would close the application. I waited 4 months for them but I only got 2 days. This bank is terrible, annoying and not responsive. I hope this review with help others make a better decision. Stay away from this incompetent horrible bank.


key: chroma:document
string_value:
As a BBVA customer, I was forced to become a PNC Bank customer after they took over. I can honestly say that PNC is by far the absolute WORST bank I have ever had the displeasure of dealing with, and I have done business with a lot of banks in my lifetime, as well as worked for a few. Not only do the employees of PNC simply not give a crap, but PNC also seems to have some of the worst systems I have ever seen as well. Going from BBVA to this nightmare bank has been an awful experience. FYI...don't use the debit card lock feature if you might possibly want to unlock the card at night during one of their weekly system updates. Not only does the lock/unlock option disappear for 2-3 hours during these system updates (PNC confirmed this has been a long-known issue by them), leaving you unable to use your debit card if it was locked prior to the update beginning, they also conveniently don't offer any sort of customer support during the overnight hours either.


key: chroma:document
string_value:
I've banked with PNC for most of my life, in the last 37 years they have had my personal and business banking. In recent years our local PNC office has turned into a training ground for new employees, as of recently they announced they will be closing our local branch with no regards to the community that has supported them for many years. If you can do it online you are in luck. If you have to call in and the rep can't help you you are told you will received a call back with in 48 hours, good luck with that. Today I received a call back after 2 weeks, I told the rep, "Thanks but I have already remedied the problem," I'm in the process of closing my last account that I have with them. January 1, 2022 I will start the year with a new Bank. Their customer service is non existent in the office, on the phone or online. My recommendation is bank some place else.


key: chroma:document
string_value:
I was a very happy Simple customer, until they sold out to BBVA. BBVA sucked, but their app was at least usable. PNC has a crap app and is basically unreachable by phone. I'd be surprised if the organization exists in 5 years. DO NOT CONSIDER BANKING WITH PNC!


key: chroma:document
string_value:
Update don 7/26/2022: PNC bank claimed to have not received our May mortgage payment. No changes had been made to our account information and there were no issues with any other payments. They charged us late fees and continually sent letters in the mail that we did not pay. We provided proof of payment, statements, and even had a conference call with our bank and PNC to prove that the funds had left our account and were not returned. After over 2 months of calls, emails, etc. they FINALLY found the error and they were 100% at fault for losing our money. The reasoning she gave didn't even make sense. I truly think they were trying to scam us out of another mortgage payment. Also they refuse to make up for the HOURS that I spent on this issue that was their fault. They said "Oops" and "Sorry there is nothing we can do for you." Unbelievable. STEER CLEAR! THIS BANK IS TRASH!!!!


key: chroma:document
string_value:
WARNING!!! DO NOT BANK WITH PNC!!! YOU'VE BEEN WARNED. PNC and BBVA are absolutely horrendous banks to deal with. They made a (an admitted) MISTAKE and froze my bank accounts. After 2 months of nearly daily emails and international phone calls, they are yet to unfreeze my accounts. They have no explanation and simply keep leading me on to think it will happen tomorrow or next week. I've had no access to my money for 2 months but luckily I also bank with another (much better) bank so I'm able to survive.


key: chroma:document
string_value:
I am a previous BBVA customer until I was forced to PNC bank without any notice. Had to order new checks at my expense. First check I write, for rent, they denied payment because they don't have my signature on file. You think someone could notify me there would be a problem ahead of time, but no, they just deny my rent. So now I have to pay late charges to my landlord & the fees his bank is charging for a bounced check!! It's a nightmare! Customer service is awful!!


key: chroma:document
string_value:
Worst customer service ever! Unfortunately, the bank we were banking with, BBVA Compass, was recently purchased by PNC. I am in week four and counting of trying to get our business accounts settled, merchant services, and direct deposit set up and our accounts are still not fully functional. Worst of all, you can expect to wait in queue for up to 5 hours per day! It took me 3 days of daily calls last week to get an operator to pick up the line and then he transferred me to another department that never picked up the phone. Yesterday was the first time I spoke with a person in the Treasury department and they still have not resolved my password issue. They tell me I may need to wait up to 48 hours to get it resolved!


key: chroma:document
string_value:
I am a pervious BBVA Customer. They did a horrible job at changing us over to PNC. I have been unable to receive any assistance to get logged in online to be able to pay my loan. Any time I'm finally able to get through they transfer me to someone who it never connects to. DO NOT BANK WITH PNC. THIS PLACE IS A JOKE! I will be refinancing with a different bank as soon as possible.


key: chroma:document
string_value:
I was a BBVA customer, who became a PNC customer through PNC’s acquisition of BBVA. After acquisition, I was charged a fee for checks that was not applicable at BBVA—I needed the voided PNC checks to document the account number change for payees. When I called to address the issue, the representative hung up on me.


key: chroma:document
string_value:
Terrible bank. I am a new customer who came over from BBVA. I had trouble getting my old bank statements. I've had trouble reporting fraud. They decline my payment without cause. Low daily spending limit. I can’t even pay my rent with $1,000. I had to physically go into the bank to get a cashier's check?!?! That is so ghetto! Then they only had 2 tellers and one of them was working the drive thru and the counter!!! Like what??? Just terrible.


key: chroma:document
string_value:
I am a previous BBVA customer. I cannot log in to my account, so I phoned the new PNC. Horrible service & waited on hold forever. Finally spoke with to branch. PNC demanded that I come in. They further demanded I make appointment. The att


key: chroma:document
string_value:
Former BBVA business and personal customer. My debit cards got flagged for fraud. I went to my local branch that was formerly BBVA. They could not get the cards activated and sent me to a branch that could re-make the cards on site. I arrived there, waited 30 minutes whole 2 of the tellers chatted and flirted with customers only to find out that their machine was broke. The young lady who told me that demonstrated that she could care less if I was customer. I have now been at another branch for the same thing waiting for 20 minutes because no one said that I needed an appointment to get this done. Hearing the other situations that people are having this merger has been just short of a disaster! I will be taking my business elsewhere. No one has time to waste these days and to be without debit cards for over 3 weeks is ridiculous!!!


key: chroma:document
string_value:
I didn’t have a choice but to switch to PNC after buying out BBVA. This has been the MOST miserable experience I’ve had in my life! I never received a debit card to be able to access my account. I called customer service to receive one and my account was listed as inactive for some unknown reason. I have to wait 2 days and call them again, so I can request it again. I tried to set up the PNC account with my wells fargo account to transfer money over to my PNC account from my Wells Fargo account (the way I did with BBVA), but it was giving me an error message that it wasn’t approved for bank to bank transfers. I was told by customer service to instead use Zelle (1 account under my email, 1 account under my phone number). 


key: chroma:document
string_value:
This has been one of the worst customer experiences I have ever encountered. They don't have a consultants. They have one of the worst voice response systems a complete and utter failure. I have never experienced anything quite this bad. They are an embarrassment. If I can I will switch my mortgage.


key: chroma:document
string_value:
After 30 months of a spotless record as a 501c3, humanitarian non-profit account, what I encountered was shocking in the coldness of its heart. This bank is staffed with empty suits, with dollar signs for brains. To be fair, the personnel at the Audubon, Pa. branch are lovely people. They've greeted me with affection every time. This includes Tulsi, Tom and Branch Manager, Kayla.


key: chroma:document
string_value:
Firstly, as a former trainer in two different calls centers for two different banks, I can tell you that after chatting but talking to a variety of PNC employees, they are very poorly trained, lack confidence in the "answers" to questions I posed and have very, very poor listening skills. Usually, you can state "some" but in my experiences thus far as I am a former BBVA customer, I can correctly say all I have had the aggravating experiences in dealing with. So readers keep this in mind when choosing a bank. Banks are basically the same (online only banks excluded). The only difference between banks like PNC and its competitors is CUSTOMER SERVICE and PNC just doesn't offer any that will make you feel any better when you disconnect than when you started. In fact you will probably find yourself infuriated.


key: chroma:document
string_value:
PNC randomly closed my account without notification or a mail to my address. They decided to close my account near the end of the month and I won't get my check until a week after the new month. I am going to be late on several of my bills. This screw-up is on your end - thank you. Absolute DISASTER!


key: chroma:document
string_value:
I was a BBVA customer and really liked banking with them. So much so that I moved a business account to them. Then, PNC came along and the trouble began. Pre-conversion, PNC almost over-communicated to the point where the pile of letters and notices are three inches thick. I had a feeling things might be dicey when they announced that Quicken users would need a special customer ID and PIN, which would be mailed after conversion.


key: chroma:document
string_value:
I’ve been with BBVA for 20 years. I was sad to hear they were being taken over but tried to be patient, flexible and open during the process. Immediately it was a disaster. My accounts were inaccessible for a week. Once I received my new debit card and activated it, it worked for 24 hours before suddenly stopping, despite funds being in my account. After scouring their website, I saw no reason. There were no alerts, messages, or trouble shooting solutions. I finally found the chat box, and waited 30 minutes between responses (For over an hour and a half) with an agent who informed me that my card was locked due to “suspicious charges,” that seemed irregular and had been flagged by the fraud department, the agent suggested maybe I had traveled and “forgotten to tell them.” 


key: chroma:document
string_value:
Have been a small business customer for 2 years. Repeated problems with accessing online system. When phoning customer service, either 1) business number answered by personal banking, I am transferred and disconnected; 2) telephone robot indicates there is a 20 minute wait, can call me back, no callback. Have requested to speak to supervisors. Never connected. I phoned the corp offices, received a callback, was promised a tech person would contact me. Never happened.


key: chroma:document
string_value:
Absolute DISASTER!!! Sooo disappointed in PNC (and BBVA for doing this)... VERY irresponsible. Three weeks in and I still have no online access to my account, after numerous calls, online messaging AND two trips to my local branch. PNC (and BBVA) should be ASHAMED.


key: chroma:document
string_value:
I was with BBVA for 6 years, that’s a pretty big deal considering the other options out there. I was selling a car online and the guy gives me a certified check which I deposit into my account. This was during the merger. Well it just so happens the check was no good and they froze my accounts while they “investigated” which I totally understood. Well after weeks of no communication and me sending the conversation between me and the guy, and the information to contact him, they call me and said they’re sending me a check from each of my accounts and ENDING the relationship like I was the criminal. I asked for an explanation and she said she didn’t have any other information for me. 


key: chroma:document
string_value:
Horrible service. I’ve been going to Pansy for 20 years I have a few accounts. I had all forms of ID except for my photo ID and I was asked if I know Vincent? Oh if I know him he’ll help me is that it? He would not cash a check for me. He told me he knows who I am and has seen me in the store before but it didn’t matter and that he was not going to help me. I’m thinking about taking my bank out of PNC and going somewhere else because that’s completely unacceptable. Oh but if I’m friends with him I think that would be OK. He would probably help me then.


key: chroma:document
string_value:
Run away from this company as fast as you can, they locked my accounts after the merger with BBVA and now I don’t have an account I can use. Don’t do business with them, bad company. Their phone system auto hangs up, customer service is rude. And the people at the branches can’t help.


key: chroma:document
string_value:
Has anyone else become an involuntary customer of PNC Bank when they bought out BBVA/Compass Bank? If so, I sincerely hope that you do not EVER need to contact their customer service department! Not only did they provide me with one of the worst customer service experiences of my life, but they apparently do not have a mechanism in place to file a complaint! Two different reps told that they were going to file a complaint “on (my) behalf”, and that someone should call me within 2-3 business days. That was last 8 days ago. Still no call. When I directly asked the 2nd rep how I could file my OWN complaint on my OWN behalf, she literally told me to go complain on Twitter! TWITTER?!?! Really?? Yes, really.


key: chroma:document
string_value:
I’m a customer from BBVA that has now become PNC. I went to my mobile app to pay on one of my accounts, the account was not in my drop down box. I called customer service. No help at all. I was told there was a hold on my account. Then I was transferred to another person. Then I was told it was on hold because I missed a payment. Not so. I paid early before the switch to PNC. More research was done. It was in fact true that I paid early. The next thing I was told is that I put a hold on my own account. Not true! They PNC put a hold on my account during the switch which I’m told I have to correct this useless bank's mistake. So I would not recommend using this bank.


key: chroma:document
string_value:
We are a small biz that has been through the acquisition of BBVA.. the vendor Payables via bill.com is 100% horrible! You must create a bill then approve the same damn bill you just created to eventually PAY the bill! You need a finance degree to follow how busy the online app.. horrible User Friendly experience. We have 6 accounts with this bank and will be moving to Cap One immediately. What a terrible experience. Fyi.. the local branch employees just smile and say they don't know what the hell is going on.. very poorly trained. Too bad. Nice folks at BBVA.. RUN NOW QUICKLY!!


key: chroma:document
string_value:
I moved my business accounts to BBVA about 3 months ago. The process was smooth as butter and any issues that needed resolved were minor and the bank manager had authority to fix them all. PNC buyout hit and it took me 4 DAYS to get ahold of anyone at PNC customer service to get access to my online accounts after my BBVA login info didn't work like I promised it would. I called the branch and they tried so hard to help but their own system wasn't functioning either so there was nothing they could do. 


key: chroma:document
string_value:
Incompetent! How in the world can you buy out a bank, have many many months to roll out the online banking ( as if online banking is brand new and never been done before) and now can't see all of your accounts? I spent an hour driving to formally BBVA, since the online help and live customer service from PNC could not do a darn thing. I then spent 2.5 hours in the bank trying to rectify PNC debacle.


key: chroma:document
string_value:
I reported to PNC how their branch manager discriminated against me, as I was questioned for pulling out thousands of dollars from my business bank account, so that I could purchase construction material and pay the laborers on my apartment construction site. In the drive-through line I was literally interrogated before an audience of 3 other PNC Bank representatives. The event was humiliating, as they, the bank manager pause their business as usual to interrogate me. All of my transactions were real estate and construction related, yet PNC racially profiled me as if I was some type of drug dealer. In the end they closed my account.


key: chroma:document
string_value:
My wife and I went to open up an account we could monitor to help her daughter. Our 1st visit to the bank the staff was unfriendly and we were told to text to be helped. 30 minutes later we left. AVOID.


key: chroma:document
string_value:
This is a completely incompetent company. Bbva to PNC buyout. This company is ignorant, I have a business account with debit card, so they create an account but don’t issue debit card. So they take your money but don’t allow you a method of getting to it via DEBIT CARD. Customer service are lots of completely incompetent people. Many told me card was printed and sent others tell me it needs to be set up. WTF. I will get it resolved, but will pull my money out to another bank. I highly recommend you all do the same.


key: chroma:document
string_value:
I was a previous BBVA/Compass customer and after they were bought out by PNC I have had issues. I could not ever access my accounts online. After my complaint was escalated, I finally received a call. After troubleshooting I was told I would never have online access and I would have to conduct all of my business at a branch office. The representative acted like it was completely normal to not have online access to your accounts. I find it hard to believe I would be told this in 2021 when a great majority of business is conducted online. Needless to say, this bank has lost my business. It angers me because I had my BBVA/Compass account for over 20 years and I never would have elected to have to do any business that has conducted themselves like PNC Bank has done.


key: chroma:document
string_value:
Danger day? Low cash mode? Biometrics? Money bar? Scheduled out? Spend free? "Pending" internal cash transfer status? I mean, PNC is a complete control freak! It takes an hour and a half to sorta' figure out what the hell your real balance is for Pete's sake. And is there a fee I must pay for the privilege of having my money in your bank and the honor of the multiple cumbersome and convoluted so-called "tools" I must use to simply pull up my accounts? I've zeroed out my balance and won't be dealing with this complex set of PNC online crap. Buh bye.


key: chroma:document
string_value:
After they made the switch to PNC is when I started having issues. The day after I got my new account someone withdrew $8000. The Manager of the El Paso branch on Stanton was absolutely no help and a complete jerk to me. He blatantly ignored me when I needed help. Finally got help through calling and filed a fraud claim. After it was all fixed I immediately withdrew my money and closed my accounts. NEVER BANK WITH PNC!!!


key: chroma:document
string_value:
Would like to give a great shout out to LEIGH ** from Houston (go Astros) after over a week during the bank transition from BBVA to PNC. She took the extra effort and was able to get a pin # so I was able to log in to accounts. This was after 7 days of aggravation and people just transferring me to a different number and put on hold, for about a total of 10 hours in 3 days. Obvious now that the other people just didn't want to have to go the extra mile. It only took Leigh about 15 minutes and we had the whole situation fixed and logged into new accounts. Thanks again Leigh and hope they appreciate your hard work and going above and beyond especially during these crazy times.


key: chroma:document
string_value:
I was in the phone with PNC for an hour and they stated that me that they can't close my account. The reason was that my address was changed 3 days ago. It has not. I have been living in my home for over 6 months. They told me to call back in 3 days to try again to close my account. It seems like they are losing a lot of people from the merger and they are coming up with a scheme to keep accounts. Please just close my account. I don't want to bank with you.


key: chroma:document
string_value:
BBVA to PNC transition is a DISASTER! Like so many other reviewers, I never got info in the mail, never got replacement cards, couldn't log in online, no one could help me (including at the branch) for many days. I had EVERYTHING set up on automatic bill pay (stupidly without a backup copy of info) and it is all gone, with no way to recover it. Worst experience with a bank. Most employees tried to be helpful, but the system was so broken, there was nothing they could do. I've already spent many hours trying to get to my account, find a new bank, open a new account, get my money transferred to new account. Now I have to spend countless more hours trying to figure out all of my bill pay stuff and enter it at a new bank. The best solution anyone I spoke to gave me was, "close your account and go to another bank."


key: chroma:document
string_value:
I just closed my account. I had been with BBBA Compass for 20 years and loved that back. Two weeks after the buyout I still couldn’t access online banking which made me very insecure about the safety of my money, no way to set up notices, no way to know if there was irregular activity on my account. Doesn’t instill a great deal of confidence. I went to my branch to try to get access and the lobby was full of people trying to resolve similar problems. Immediately withdrew my money and closed my account. I have no confidence in this bank.


key: chroma:document
string_value:
The BBVA PNC transfer is a disaster. After no access to my accounts for 4 days, I was outraged. I went in person to PNC to withdraw my $35K savings. But they didn't have the paper to print the cashiers check! And I don't trust them to wire anything if they can't manage to print a check. THEN they closed my account and somehow the money is now "missing." This is not a joke. After hours of dealing with their staff over 2 days, the money is supposed to show up at midnight in my reopened account. We'll see..All I know is I still don't have my $35K!


key: chroma:document
string_value:
A week after the merger and still no improvement in Branch services. The staff is poorly trained on the knowledge of PNC systems and processes. I was at the Branch on Day one of the conversion and there were 30 people at the branch and the lines were not moving. People were parking on the lawn and tow away zones as there were no parking spots. Went back a couple days later just to get a history print out of my account, since I have been unable to get into the PNC online banking system. It took the teller over 15 minutes to pull and print a history. Unacceptable!!!!


key: chroma:document
string_value:
For a company that is valued in the billions, it is a pathetic institution when it comes to customer experience. I was a Simple Bank customer for years until they were bought out and dismantled by PNC Bank. Want online banking? Brace yourself for archaic interfaces and non-intuitive layouts. Have security/fraud questions? Prepare to be on hold for hours. Need to get a hold of a human? Impossible. It's infuriating to know they bought and a murdered a beautiful banking solution all so that shareholders could extract more profit. How?


key: chroma:document
string_value:
It’s been 6 days that I can not access my money after PNC took over my BBVA account. I spent 4 hours on the phone on 10.13, and 2 hours on the phone on 10.14. After all of this time wasted, nothing has changed. Run don’t walk to a new bank and close your PNC accounts as soon as possible. PNC charges more fees than other banks and their customer service is worse.


key: chroma:document
string_value:
Tried for three days to get help setting up online banking. Held for hours. Went to the branch and was told someone would call me with a time to come in. Didn’t happen. Next day closed accounts then got a call about fixing problem. Told them I had fixed it. Don’t waste your time with them.


key: chroma:document
string_value:
Another company without humans to answer phones. Made a call a few weeks ago, and the agent from BBVA told me that they would get back to me later that day to answer my question regarding papers they sent me. Now I've been on hold for 40 minutes with no human voice. Piss poor and subpar.


key: chroma:document
string_value:
Simple was bought out by BBVA, BBVA was bought out by PNC so Because of GREED now the customer suffers. Check deposit still not available although the PAYER has had the funds withdrawn from his account since yesterday. Cannot get anyone on the phone or chat!


key: chroma:document
string_value:
Outraged with BBVA to PNC. Online banking a disaster after days and hours of trying to set it up. Passwords don't hold and security data changes without my permission. Quickbooks won't connect. PNC doesn't answer phone nor email. Branch doesn't know anything. I AM CHANGING BANKS!


key: chroma:document
string_value:
I am (was) a long time customer of Compass Bank. When they transitioned to BBVA, it was seamless. Now, here we are, a decade later, and along comes PNC Bank. After months of mailings, instructions, timelines. I did all that was asked of me. PNC did not keep their promise. I sit here with expired BBVA debit and credit cards, and a couple books of "bad" checks. Never received new cards as stated, and also were told we could now access our accounts on the PNC App. Another lie. 


key: chroma:document
string_value:
It is not possible for any bank to be as dysfunction as PNC Bank. Absolutely unbelievable how dysfunction this bank really is. Unless you bank with this bank you will not know how bad this bank really is!


key: chroma:document
string_value:
PNC purchased BBVA Compass. Went into Irving location and spoke with Irving & Brian **, Manager. Horrible service. Told me that they were never trained on new systems, couldn't locate my account. I still don't have answers. Today I tried calling to get additional help. Been on hold for almost an hour. I filed a complaint-or Brian says he filed on my behalf. I'm deeply concerned.


key: chroma:document
string_value:
I am a BBVA customer transferring to PNC. Tonight I tried to access my account, I was unable to open. I called the bank 2 times, there was no reply. The 2nd call I held for 40 minutes! I feel PNC should have extra staff accessible this week for help with accounts online.


key: chroma:document
string_value:
I've been a loyal customer for 10 years, always made my payments on time, always put my money in their bank. Now I'm done and I'm far from happy. Multiple representatives and "supervisors" lied right to my face about interest charges. I ended up getting hit with them and the bank refused to waive them just one time. For some reason, my recorded calls that prove their lies could not be found on their system -- I wonder why! They lie, tie up your money, then throw ridiculous fees at you. They are the most unaccommodating bank, especially when it comes to their loyal customers. I understand being cautious with a new customer, but my 10 years of perfect reputation should count for something. They have made me feel completely undervalued and cheated. 


key: chroma:document
string_value:
PNC Bank is okay, but I don't think we'd use them again. They really overpromise and underdeliver. Our closing was delayed for multiple days with no communication from the our PNC Loan Representative. Luckily the sellers worked with us and the deal didn't fall through. Additionally, PNC hired an appraiser who charged $450 and PNC pocketed our $800 they charged us. The appraiser that they hired didn't even have a professional email address. This appraiser had no idea what they were doing and pulled comps from 11 months ago in a city that has experienced a 15% average annual real estate sales price increase. 


key: chroma:document
string_value:
My daughter's credit score is 730. I cosigned for an application on her student loan. My credit score is over 730, I make over $3000 a week and I have no credit card debt. The amount of the loan was going to be $5000. I can pay for her school as I have been but I wanted to remodel my house and so we were going to do a student loan. Application denied. When I asked who would be more eligible than I, they offered no answer. It is safe to assume they are not giving student loans, they are only charging students an application fee.


key: chroma:document
string_value:
Debit card was stolen, I reported it, canceled my card and got a new one. PNC credited my account the $510 that was missing. Just received a letter in the mail stating, an investigation was performed and the $510 they credited me would be reversed with no explanation. I called customer service, they are totally oblivious to even what day it is let alone take care of a minor problem like this. I have banked here for over 35 years, I will be pulling all my money out and closing this account. I would advise anyone who cherishes their hard earned money to do the same. PNC IS NOT TO BE TRUSTED, THEY ARE CROOKS. Go to Chase, Huntington, Wells Fargo, hell keep your money in a shoebox, it will be well better protected there. Please be aware, again, PNC IS NOT TO BE TRUSTED.


key: chroma:document
string_value:
DON'T bank with them. I was a customer for over 10 years. But their service has gone to the dogs. They did away with their Security and Fraud Dept. Several of their branches have closed, and they now operate on a skeleton crew. They take DAYS to respond or follow up with you on ANY account mishaps or fraud. They no longer provide provisional credits because they claim it's "too much money". Utter nonsense. I recently had $1000 stolen from my account from PayPal, and PNC refused a provisional credit while they 'looked into it' making me wait 10 days, before very slowly crediting me back my lost money.


key: chroma:document
string_value:
Where to I start? I got bought a new Ford Raptor which got totaled and the insurance company paid it off and overpaid and the warranty also was cancelled as well. So now PNC bank is overpaid and now that they have to cut back a check to the customer because the selling dealer send the refund to PNC thinking that it was not paid off so thanks to the awesome service from the selling dealer. They took the responsibility to reach out to PNC and find out what is the outcome. As me and PNC bank were on the phone 3 way they told me and the dealer that the process since they cash the check they were going to cut a check to the customer. 


key: chroma:document
string_value:
PNC has the worst customer service I have ever dealt with. Their representatives are untrained, unprofessional and curb questions. I have tried to be proactive to avoid dealing with them but somehow always end up spending an unnecessary amount of time being belittled by their employees for no mistake of my own.


key: chroma:document
string_value:
We have an online business account with PNC in Mt. Poconos, so I was directed to call the number on the website for assistance with an online transfer of funds that was CANCELLED without a good explanation. After calling the local bank in Mt Poconos, the agent was unfriendly, unapologetic and told me after I had given her all the information regarding the banking account that I had to call online banking with no apologies. Most other banks would already be saying, "I'm sorry madam but you need to contact online banking..." No not PNC agents, they just say, "I can't help you. Call this other number." Then I asked, why was I referred to this number, they should have listed the online number on the website so I'm not wasting my time. She did not reply. She just said, "Do you want the online number?" The worst customer service; the agents are dry, unapologetic and have poor customer service. 


key: chroma:document
string_value:
Do not let BBVA bank accounts get switched over to PNC banks just because they bought them out! Horrible customer service, lies, they lose important paperwork etc. Claims to be "your bankers" but have bad service. They don't deserve to get your account from the other bank- warning: Switch banks before this happens! - I opened an account and closed it a few weeks later because of the poor service!


key: chroma:document
string_value:
This is my first experience with PNC and I am not impressed. To make payments to our auto loan, we have the option of paying online, or mailing a check. I have paid everything online for years, so attempted to utilize that option. However, things have not gone well. After two failed attempts to pay through the portal, (payment made and then reversed a week later) I received a phone call to collect the late payment, late fee, and next months payment. I paid the late payment only. Found out later, I will be charged $7.00 to pay by phone. So, for the next payment, I attempted to pay from my bank (Chase) to PNC. The payment went through but the next day two pending payments are shown. One that seems to have been initiated from Chase and one initiated from PNC! 


key: chroma:document
string_value:
My bank account as well as My wife's bank account was compromised by illegal entity intrusion and takeover of our bank accounts. PNC caused us to know the real world that banks are thieves time and time again and to never trust them.


key: chroma:document
string_value:
Lost my job due to Covid. Called to see what options they offer for my HELOC. Best offer made for me was to pay 50% of my payments for 3 months with balance due added as a balloon. I agreed to the terms. Subsequently sent me a letter, after making my payments as agreed, that the terms have changed and now the remaining 50% deferred was due at the end of the deferment period. Talked to several managers about why they changed the rules of the game after it started, and they tell me that can’t offer anything to help me with the other 50%… it and the late fees are now due. It’s clear to me they care more about their investors and not their customers who make their payments on time for years. So BEWARE - they may make you a verbal offer but change the terms later.


key: chroma:document
string_value:
My mortgage was recently sold to PNC bank, (not my choice but I was not overly concerned) I have been with them a little over 1 month and they just pulled my mortgage payment twice! Normally I would say accidents happen BUT my sister's loan was sold to them at the same time and the exact same thing happened to her almost a month ago. She is still waiting on her refund!!! After calling them to complain we were told they have to hold the money for a certain number of days before refunding it. A mortgage payment is not a small amount of money. In my opinion they should have to return my money to me within 24 hours since it was their mistake. This is obviously something they do on a normal basis. I have already called my mortgage company to request a refinance immediately. If you must use PNC, Do not let them auto deduct your payment. They cannot be trusted!!


key: chroma:document
string_value:
I deposited a $4500 insurance check on a Saturday and that following Tuesday the check was rejected because the check had my wife's first name after mine who wasn't on the account. I went to the bank Tuesday as soon as the bank opened to fix the error and was told I could not get the check or fix the error that I was to wait one to two weeks to get the check in the mail which already has my signature on the back. My bank policy doesn't state that PNC is supposed to do anything like that but it does say on none business days, ATM check deposits I would be allowed to withdraw a $100 of that check if it's under $50,000 I was not able to do that is well. PNC is a bank for the people it's a bank to store your money which you can find a place to store your money anywhere. I will never recommend PNC.


key: chroma:document
string_value:
I signed up in the late 90s, early 00s. The reason for my change is my existing bank would charge ATM fees on ATM's not owned by my bank at the time. They had a handful of locations but wanted me to pay for not having the infrastructure anywhere else. PNC doesn’t charge ATM fees. Third party ATM’s could still charge you but it’s never happened to me. After switching and the amount of times I used ATM’s it was certainly worth the time investment making that change. For over a decade, things went pretty well. That in itself needed to be said because these days it’s pretty rare you can say that about business, seriously that has a lot of value.  


key: chroma:document
string_value:
PNC's fraud department marked a check counterfeit that was not counterfeit. My bank called to find out why and they are refusing to send my bank a legal copy of the non counterfeit check. Now I am stuck with a returned check fee.


key: chroma:document
string_value:
This bank is very chaotic in organization & this leads to a very frustrating experience. Simple things like activating a credit or debit card can not resolved as advertised & requires long wait times to resolve. More detailed procedures are not acted upon immediately & require subsequent trips to the bank to resolve. Each representative I speak is not interested in resolving my issue & only seek to delay answering. I do NOT recommend PNC Bank. I doubt one could do any worse by banking with another bank.


key: chroma:document
string_value:
I transferred $10K from Chase to PNC Bank last Nov. The transaction failed for no reason and the fund DIDN'T go back to my Chase account! I visited PNC and Chase bank to dispute the transaction and NONE OF THEM take responsibility! Now my money just get LOST!! The most irresponsibility bank I ever used! If you don't want lose your money, NEVER use them!!!


key: chroma:document
string_value:
Love the virtual wallet application for PNC bank. Easy to use. Easy to transfer money. Easy to understand your balances and set up automatic transfer to alternate savings accounts or pay bills online. Great application that I feel safe using.


key: chroma:document
string_value:
PNC Bank through its Vice President, Business Banker Yousof Alam fraudulently lied to me as I had applied for the PPP loan for my business. I had applied based on the SBA formula and arrived at a low amount. He called me and informed me that I was actually approved for more funds than I had applied for. I told him that based on SBA's guideline that my application was correct. He insisted that I was actually approved for more.


key: chroma:document
string_value:
Horrible service. Locked my account for fraudulent activity and wouldn’t unlock it even after I provided proof of transactions. Now I’m behind on bills for 90 days after another investigation is being done. I don’t know what I’m going to do as far as far as living arrangements. I asked them to not allow withdrawals from vendors and they approved that but vendors are still withdrawing my money and when I called corporate they still continued to let them withdraw out of the account. When asked they said oops they are sorry. I will never bank with them again and I advise you to get away from them. I have a lawyer and we will be in contact. In 90 days I will be leaving this bank.


key: chroma:document
string_value:
I probably can't fit all the information on here but it did not show I found out that my bank has been overdrafting fees on things that should have never gone through in the first place for 7 years. And when I brought this up to them an associate literally acted like I didn't even ask a question and said, "Well you're protected now." And then I asked again, "What about the past several years that I should not have been having this happen." And once again he said exactly the same thing, "You are protected now."


key: chroma:document
string_value:
I don't understand why someone has to go through obstacles for their money. You stupid people running the company need to make CARD FREE access just that. How are you needing a card on file? The ** is ** mentally challenged. Card free should be card free. If not, change the terminology. This causes trust issues with banks. Take whatever information given to you. It's my ** account. I should be able to have access no matter what. Maybe if you work on sending the card a bit quicker things can be avoided. Either way, the system needs to change.


key: chroma:document
string_value:
I had my refinance done with PNC bank, the whole process was smooth and stress free, my loan officer was Trent ** and my loan processor was Lauren **, oh my God what a great team they make, I was bombarding them with lots of questions and they were always available and reliable to answer any questions that I had. Trent is a man of his words, he explains the whole process and what is expected. I would strongly recommend him for any mortgage needs. Mrs **.


key: chroma:document
string_value:
I have been with PNC over 2 years, Pnc does not care about their clients, I basically applied for a credit card in 2019 I get denied due to low credit history. That's fine. I waited for over 2 years and reapplying again. I get denied again even though I have a strong credit history and credit score, I'm not a Chase customer. They're got me approved asap after I applied from them. I'll close my account and move to Chase, if you can't helping me grow why making you keep my money for.


key: chroma:document
string_value:
Oh my gosh where to begin.. I have been with PNC for over ten years now. They were great in the beginning and the virtual wallet is a great feature. However, over the last couple of years they have gone downhill. The banking website is terrible. I am constantly getting error messages and having to log in multiple times before it finally lets me in. Sometimes for weeks at a time I will have to answer my security question before it lets me in.. even after checking the box to say "remember this device". When you log into your account every day to check on things this all becomes quite a hassle. Fix your website!!


key: chroma:document
string_value:
Haven’t been able to log in to online banking! I continue to be asked the Wrong security question each time!! I know my user name and password!! What the hell is going on??Horrible customer service!! Disrespectful bank associates! Horrible hours and no one to speak with! No email!!


key: chroma:document
string_value:
Hello all, First I never write online reviews to bash any business, but my car loan experience has been horrible with PNC Bank. My supposed interest rate went from 1% at the dealership to 5.78% now. PNC Bank does not send out paper bills or e-bills. Like really? I am refinancing with my credit union to avoid this company. The Customer Service professionals are great when you can get them, but you can't get answers just basic questions. Word to the wise, go with a real bank or credit union and avoid PNC Bank.


key: chroma:document
string_value:
I have PNC Bank Visa card for more than a year and disappointed with their level of customer service. It is 6 weeks that I asked them to send me a replacement visa card (because the chips on the card often malfunctioned!) but not received the card. They had recorded my address wrong for 3 times. Earlier when I opened the card they said the card had rental insurance coverage but after having the card I understood it did not have rental insurance.


key: chroma:document
string_value:
PNC was unable to initiate a Wire Transfer from my Account to a NZ Bank Account. They said it could only be done IN PERSON and I should come into any Branch. Not possible if you are at the receiving end of said transfer. All my information was verified and I had funds in my account to cover the Wire. If you travel, and may need money while out of USA, DO NOT USE THIS BANK.


key: chroma:document
string_value:
We have a PNC business credit card. We have had problems with our payments. Takes 3 to 4 weeks for them to post our payments. We have a personal loan & SUV loan through them and our payments post in 3 to 4 days. Talked with reps and they blame the post office in Louisville KY. Either way we get charged $59 late fee. talked to OUR case Manager Tiffney and let me say she has the personality of a slug. This lady goes to lunch to throw rocks at homeless people, she has pet bat's & an Alligator. Was not understanding anything. Tried to tell me to go to bank or call to make payment. That doesn't work. The account always shows NO out standing balance. And you have to have a PNC checking account to make a payment. Well the checking account fee's are $59. What is it with their $ $59 that seems to be the magic #. What a joke PNFEES.


key: chroma:document
string_value:
3 months ago I would have given PNC Bank a 5 star review. Today if I could give them a negative star review I would. For over a year I have been paying off my monthly statement by utilizing bill pay through my bank. Three months ago my checks started to take over 2 weeks to clear. As a result, I now have interest charges. I pay my outstanding bill in full each and every month.


key: chroma:document
string_value:
PNC needs to fix their technology and APIs. There has been multiple times when the integration between PNC and Mint has broken down leading to the bill pay date not posting within Mint. This has happened a couple of times and I've missed a payment because of it. Even after paying down the statement immediately after getting the notification from Mint that I have a late fee, PNC won't waive the fee. Customer service over the phone wasn't particularly helpful in waiving the fee.


key: chroma:document
string_value:
For those who care... PNC only allows distribution and the other institute to transfer funds but does not offer a form to submit to PNC to transfer funds to another institution. In addition, the transfer if initiated from other institute will incur fee of $25. I've filled IRA transfer forms at many financial institutions including TD Ameritrade and Merrill Lynch and I'm sure all financial institutions have provision to submit a transfer form but either PNC is terrible about it or are intentionally making it difficult for customers to transfer to another institute. You are warned to keep off this bank for IRAs esp. if you want to transfer out in future.


key: chroma:document
string_value:
I can't for the life of me understand why they don't staff the drive-thru properly. 4 lanes. One person working AND answering the phone. You can't go into the bank anymore. I hate going there. The lines are long. They are slow and it is very annoying. Wish I could rate them on their own website so they can see the issues. I personally do not bank there, but I have to do my company's business deposits there. I also HAVE TO use their credit card system. Terrible user interface. Takes forever for things to post and I have to check ANOTHER system to see the pending items. What a waste of time.


key: chroma:document
string_value:
I have been banking with PNC for about 7 years now and really never had any problems until a few months ago. Within ONE month PNC has charged me $36.00 14 TIMES!!!! I understand if you overdraft there's a fee but 14 times!!!! at 36 dollars EVERY TIME!!!! I am set up on auto-pay for pretty much all my bills and do NOT work a second job anymore due to COVID. I called to ask for at least some of my money back and was told NO! If anyone from PNC bank can do anything for me please reach out @ **


key: chroma:document
string_value:
I have tried to get anyone at PNC branch on Church Street in Huntsville, Al. to call me back. I called them about a problem with an account that they wanted to close. I went into the office. I talked to one of the managers. I asked her if she could possibly check on something I needed them to do for me. She said she would definitely do that and she would give me a call. She said it might take a while. I said OK. I gave her my phone number. I waited for the phone call for almost a month. I went back into the office, the person I talked to was not there. No one there knew anything about my issue. There were no notes on my account. Then finally the latest stimulus check was deposited into the account. 


key: chroma:document
string_value:
I thought I would be getting my stimulus payment on the 1/1/21 like most people did, so I decided to pay a couple of things that would post to my account on the 2nd. I am terrible at spending money from my checking account, so I figured it would be best to have the payments come out the day after the stimulus was deposited into my account. I then found out that I was caught up in the fiasco that was a miscommunication between the IRS and certain tax preparation services when I unfortunately didn’t receive the stimulus on time. That caused my bank account to go into the negative and I was charged a total of $180 in overdraft fees. After I found out that I would finally be getting it on the 8th, I was very happy to see that for customers who were in my situation with a negative account, PNC would be issuing a temporary credit to assure them that they would have access to the entire $600.00. 


key: chroma:document
string_value:
I have nothing but issues with this bank. I am a PNC customer, my employer is a PNC customer and they still put a hold on a computer generated payroll check! I have never seen such absurdity. They charge their own customers a 1% fee to make funds available for immediate withdrawal on a counter or ATM deposit. And the latest and best one yet.... a hold for my IRS stimulus direct deposit. The deposit was available until approximately 3:30am on 1/1/21. I tried to pay a bill later that morning and the payment was declined. Knowing, or thinking I had sufficient funds in my account, I went to the app only to discover my direct deposit from the IRS was now dated for 1/4/21 and no longer available. I checked it again later in the day, evening now, and the deposit is now dated 12/31/20 but I still do not have access to my money. I regret ever making the move from Chase to PNC but since I moved to Indiana I assumed PNC would logistically make more sense. That was a bad decision on my part.


key: chroma:document
string_value:
I went through a mortgage process with PNC on Nov 2020 and I have to say it was the worst experience ever. I normally don’t write reviews but I thought it would be prudent of me to do this and warn other consumers. It took 45 days to close with heavy babysitting on my end. On average, I had to send 2-3 follow up emails to even get a response. The loan processor quit a week before our scheduled close and no handoff was done with our file so no one knew what was going on.


key: chroma:document
string_value:
I went the branch in Hickory near 2nd ave to get a new business card. I went to the drive-through and I am not sure why but I was asked to come inside, I was the only customer at the time. There were 3 workers in the bank, having a good time so distracted with each other that instead of giving me a new business card, those workers (I really want to say something else) cancelled my old card from my personal account and gave me a new personal card. I did not feel the need to check. I was the ONLY customer and there were 3 of them. I did not realize the mistake until I tried to use my personal card for a purchase. It is really embarrassing to have your card declined in a line at the store. 


key: chroma:document
string_value:
I want to rate them with zero stars. You don’t treat customers like this during a Global Pandemic. Everyone is hurting. They closed my account over a 3 day old $48.00 overdraft that’s including the fees. They are holding onto my unemployment check which is more than enough for them to pay for the fees but they rather be petty and hold onto my money. Do not deal with this bank, they are thieves and shady and do not care about you or what you’re going through.


key: chroma:document
string_value:
At this time I have 2 overdrawn fees with PNC and they will not waive fees and knows it's hard times. I had 3 debts, one on December 11, 2020, they held these debts so my account would be overdrawn. They do no transactions on weekend, the money was put into the account and I was charged. I have my pension direct deposit and have over 2 weeks before it post so my account is going to be haywire. I have no money to pay these overdrafts.


key: chroma:document
string_value:
Out of ALL the banks I bank with. I have never had to use a check book to keep up with my spending. I would show a positive balance for the entire day! I even have a text feature that will show me how much is currently in my account or if I have gone under a certain amount. PNC has charged me a overdraft 2 times this week due to their system. It would show I have a positive balance in my account, I check my account every morning and evening, I have a text to Let me know if I’m under an amount and I have overdraft protection! But no! PNC sent me at text saying my account was overdrawn 12 dollars! I didn’t spend anything yesterday and I had a positive balance in my account.


key: chroma:document
string_value:
Firstly, let me say that the branch employees and customer service reps have tried to be helpful. Unfortunately, they are hamstrung by a bloated and incompetent infrastructure. I have been trying to wrap up my deceased uncle’s affairs with PNC for over a month now. I submitted the probate documents and, after 3 weeks, started asking the branch personnel what was happening. I was told they had to resubmit the paperwork. After that, the branch told me they hadn’t followed the proper procedure (apparently they didn’t know the proper procedure) and I would have to snail mail it to the legal department directly. Every person son in every department said “I’m sorry. This must be so frustrating, but there’s nothing I can do in this department.” So what department can help? Nobody knew.


key: chroma:document
string_value:
I am abroad and have called customer service to get details on how to close the account. Received instructions to go to US consulate and issue PoA, buy now they say is not accepted, have to hire lawyer.


key: chroma:document
string_value:
I have been a member of PNC since long before it was even First Union. My family banked at PNC as well. I am a ‘private client’ (haha!). PNC has become contemptuous. They side against customers for corporations, especially in disputed transactions. They decline cards and then verify you by reaching into the distant past to other declined transactions ($8 decline happened 5 weeks prior) to verify yourself. They close abruptly on brand new politically correct holidays rendering impoverished account holders with paychecks unable to avast their check on a FRIDAY! I wonder how many payday loan companies PNC owns. :/


key: chroma:document
string_value:
I have deposited the exact same payroll check every week, the exact amount, which also happens to be drawn off their bank. For the last two weeks I have had nothing but issues with this bank. Hearing something new every time. Every time the issue I am experiencing is resolved they block me from something else. I have had a hold on my account, debit closed out, pin deactivated, online banking suspended you name it. I have no returned purchases or deposits. I have no idea what this bank is doing, but they really need to fix it!


key: chroma:document
string_value:
They now charge a $7 fee/when your account does not have $500 or more in it. They have also gotten much, much slower at processing transactions or payments made through the account. It almost seems like they only go through on Wednesday or Thursday or you wait an entire week.


key: chroma:document
string_value:
Hmm, let's see, been with PNC mortgage for 20 years, applied for refi June 2020, approved waiting to close, date for closing changed 6 times, no response from PNC, just more delays. The icing on the cake, PNC did 3 hard pulls since applying, really? Thanks for nothing PNC, this has been the worst decision we've ever made, what a disaster on top of everything else 2020 has to offer. Looking to refinance, go in the opposite direction of this so-called 'bank'.


key: chroma:document
string_value:
I have been requesting information on why PNC is withholding interest for over 6 months. They do not respond to secure messages "due to Covid...". They also cannot assist with a Chat option. I have called several times to inquire about the interest withholding and the response has been vague and inconsistent. Every time someone does finally call back, the whole process begins again. There is no consistency. There is no thread of conversations in their system. I get a different answer every time I call. I have attempted to accelerate the issue, but that does not help - there is no acceleration - the process starts over again.


key: chroma:document
string_value:
I have the hardest time making my truck loan payments with this bank. Can't make it at the bank, they charge a 7.00 fee to do it over the phone and can't make it online. It is unbelievable. Most banks would appreciate a good paying customer. I am refinancing with a different bank. DWM


key: chroma:document
string_value:
I had to call PNC because they charged fees for stopping payment on a fraudulent transaction. Called once and it rang for 10 minutes. Thought I might have hit the wrong button and called back. Now the phone has been ringing for 15 minutes.


key: chroma:document
string_value:
On two occasions, when I opened and closed my account with PNC within a single month, I was served by two young, good looking well dressed men who were implicitly disdainful, a kind of attitude that no customer should experience. They also appear either ignorant or unwilling to come up with useful information, but this may be the result of corporate orders. The initial rate of exchange offered over the phone appeared attractive. A week later, when I opened my MM account, it was lower by 20%. Without lobby services and with only two branches in KC, each entailing half an hour drive each way, PNC is useless if you do need lobby or even drive through services within a reasonably short drive. I assume that it is fine for those doing everything online who have neither need nor desire to set foot in a real bank. Frankly, I am too old to enjoy virtual bank and I do not appreciate disdain on the part of anyone, least of all those appointed to serve customers.


key: chroma:document
string_value:
I called about erroneous Bank fees. Nick spoke down to me like I was a child and proceeded to tell me to go to a branch instead of actually trying to help me. Hey news to Nick ** but that why someone calls the 800 number is your branch hours don't always fit working people's hours. Avoid this place and Nick.


key: chroma:document
string_value:
Every month living paycheck to paycheck I get hit with a $7.00 fee because I don't have $500. To me that is unfair preying on the poor. I'm sure my 33.00 is easier to manage than someone's 100,000 account. Today I deposited a $1300 check which will take a day to show up in the balance (which is another complaint) and tonight I get hit with their magical $7.00 service charge. People should be getting a $7.00 to manage their millions not the poor and struggling.


key: chroma:document
string_value:
Terrible customer service with attitude for absolutely no reason whatsoever. I've called customer service many times, and each and every time I was given an attitude or got hung up on. Worst way to deal with a customer who has a business checking account with a high balance. Definitely do NOT recommend this to anyone with a business!


key: chroma:document
string_value:
At this point I am disillusioned with their lack of support during the most critical position our nation has ever encountered. I personally have been laid off, brought back to work then permanently laid off during this pandemic. I am recently in a new position and trying to cope with my family and new situation with a decrease in pay and figuring out how to make ends meet without income. And without hesitation when a check cleared after other withdrawals and I’m additionally charged multiple overdraft fees that now has me in the overdraft position and needing to rely on friends to get until payday because my bank whom I’ve sadly entrusted for over 20 years refuses to be helpful.


key: chroma:document
string_value:
Avoid this bank at all costs!!!! You will be paying fees for EVERYTHING. This includes their atrocious online banking App. I paid on average 30-50 per month in fees!!! And the managers will almost never reverse any fees. Stay far far away from this Bank!!!


key: chroma:document
string_value:
I have been a long time customer of PNC (over 30 years). I have always loved my bank and services. For a time I believed they were the best. Convenient online and mobile features made transaction easy which saved me time. Recently (last 2 years) I have noticed a lack of attention to details. The apps don't work as well. They do not recognize my phone and computer even when I say I use these devices often. I have had a need for direct bank services lately and their equipment often is not working. Their employees do not follow through on their commitments and I feel they have in general dropped the ball on customer service. Long wait times recently have me looking elsewhere. Get your eyes on the ball PNC.


key: chroma:document
string_value:
When I tell you that this bank steals from their clients, believe me they do. I have been monitoring my account for about 2 months now where I will deliberately deposit money and not use the card and watch my account slowly goes down each day. This bank is a criminal bank. I have ???? proof they steal. I have screenshots and receipts to prove that this bank steals money from their client. They will manipulate dates and make you feel like you are crazy. 


key: chroma:document
string_value:
I rented a boat at Lake Logan in Ohio and used my PNC bank card. I was unable to get on the boat because I had too many passengers. I asked for a refund from the owner, he refused to return my money. Filed a dispute with PNC and gave them proof, I did not use the boat at all. PNC refunded my money, three months later they yoked the $200.00 out of my account. I have been unemployed due to the pandemic and struggling. I asked to talk to the dispute department, apparently that is forbidden. I had a random charge for $115.00 leave my account. I did not authorize, I did dispute but probably was a waste of time because they will take it back when they feel like it. Unfortunately I can not trust this bank and will be terminating my services before I receive my federal refund.


key: chroma:document
string_value:
I was with PNC for 20 years. 20 years. I had a business and personal account with them. They also had an inheritance that I used to start my account. After 20 years of having a good deal of money in the bank, never been overdrawn, and being a good customer THEY decided to cancel all of my accounts and terminate their "professional relationship with me". Because I had money. At the BANK. They flagged me because suspected money laundering because my small business earns cash AND credit. Don't all businesses? No asking me about my income. No wanting a review. Just terminated me. After 20 years. I can see now why elderly people don't trust banks. I don't now either and work instead with a private institution. PNC wants to play judge and jury. Meanwhile my accounts were hacked four times, once for 30,000 dollars. No red flags there though. Wow. I hope this bank goes under. If I were you, I'd bank somewhere else.


key: chroma:document
string_value:
I’m not against immigrants at all. It’s not my job to tell you how to do yours. I always try to help the underdog who needs to learn. When it costs me my time that not good. Especially having to repeat visits to clear up simple mistakes. Then I was hacked. I now have to wait 45-90 days to close an account and pay fees monthly.


key: chroma:document
string_value:
On 8/18 I followed the recommendation of reporting fraudulent transactions on my account to the fraud team on the 800 line and online to Abuse@pnc.com. The online team and police clearly reported back fraudulent activity. However, I was just told today, during a follow up call into the investigation that refunding my money was denied. I’ve been a member of this bank and National City, before the merger for over 30 years. I’m very disappointed in how this matter is being handled. Please be aware and protect yourself.


key: chroma:document
string_value:
Having bank with PNC for over 8yrs I can honestly say the only complaint I had was the monthly service fee. Having direct deposit keeping a certain amount in accounts alone with a saving account you are still charged a service fee. This year August 25 PNC have showed me that they are not reliable and does not value the safety of their customers. Pnc allowed an unknown "fraudulent" person and or company contact them and persuade them to take seventeen hundred dollars out of my account. When notice the money was out my account I immediately contacted PNC and because it was after 5pm I had to wait the next day to speak with someone. I was told that several different lies from several different people. I even had the pleasure of listening to one rep who couldnt give me an explanation to why PNC made an adjustment to account talk to a supervisor whom told her what to say but nevertheless got on the phone himself. 


key: chroma:document
string_value:
I will never use one of their bank ever again after their ATM ate my EFS card that I use for fuel and advance. I have all kinds of documents to prove that I work for the company that's on the card. They still will not give the card back to me. So if you have a outside ATM card you better have your name on it or they will not give it back to you at all. Thanks a lot to this bank at 880 Carlisle St in Hanover, PA for screwing me over and my business. They are not worth the 1 star I gave them but I to put something in there for it to post.


key: chroma:document
string_value:
I have had the same issue for over a month and a half and every time I call and talk to someone I get a different answer and nothing is ever fixed. Absolute garbage. Wish I had never opened an account with them.


key: chroma:document
string_value:
My late husband and I had a joint checking account, and when he passed away, I had to remove his name from the account. The customer service people were very helpful in doing so. All our electronic bill pay information was linked to his password and username on the account (I had my own username and password but no bill pay information was linked to that). When I asked how to transfer all that bill pay information to my username and password, the customer service person told me that they normally don't do that but because we had been customers for such a long time, they made an exception for me and transferred everything. That was great because it saved me a lot of time if I would have had to redo all of it manually!!


key: chroma:document
string_value:
They take care of my banking concerns in making sure all my needs and questions are answered with excellent customer service. I highly recommend them, it's like they are part of my family. They watch out for me catching things that I don't see.


key: chroma:document
string_value:
PNC Bank has been a nightmare especially with the Pandemic. They can’t seem to get a grip on customer service, and especially with the PPP are not well versed with the rules and regulations for this program. The drive thru is very slow and having to wait an hour for service is totally unacceptable. The service before the pandemic was also terrible. I also have account at Huntington Bank and they really have it together.


key: chroma:document
string_value:
The associates, online and in-branch, are warm, professional, knowledgeable, helpful and courteous. Their products are exactly as advertised and banking is easy and convenient. For those of us who physically bank, their locations and hours are convenient and easily accessible.


key: chroma:document
string_value:
I am pleased with PNC bank and all they offer. The staff at my branch are courteous and helpful. They always work with me if I need a loan or just anything in general. I have the performance checking with them which has two checking accounts and a growth (savings) account. There is no ATM fee no matter where I withdraw money because they give me any fees back that the atm happens to charge. There are no checking account fees as long as I have a minimum balance of $2,000 a month or $2,000 worth of direct deposits. 


key: chroma:document
string_value:
We have always experienced great customer service over the years of banking with PNC. We really like their virtual wallet product and ability to handle everything we need online or through the mobile app. We haven't had to visit a branch in years. We also like that they will reimburse you for non-PNC atm fees, so you never have to go out of your way to find a PNC branded ATM.


key: chroma:document
string_value:
Offer incentives to open an account. Reimbursed for cash station fees that other bank charges. Has its own bank card that offers no interest. Easy to understand app that offers all your banking needs. Value their customers especially in a time of crisis.


key: chroma:document
string_value:
They are a skeleton of a bank.. They always have just a few people operating the bank and never seem to be the same ones. Some of the people there are not very professional. If you have a problem there everything is by the book with no one that can really make a decision if you are in a situation where you are in a grey area. It's like a computer runs the bank and no one person is in charge...


key: chroma:document
string_value:
I have been a long time customer of the PNC bank and I never have any problem with it. When there's a issue that need to work out and the staff understand and took care of it. This is why I stick with this bank.


key: chroma:document
string_value:
I had set up a business checking account for an LLC about 2 or 3 years ago. Was busy with other successful businesses (with other banks) but this one didn't take. Had deposited $1100+ in the checking and instructed them to change mailing address to my home. Called and double checked for the address change and they confirmed the proper address, "No problem" they said. Wrote no checks nor did I deposit anything--was extremely busy with other businesses and basically, forgot about it. 


key: chroma:document
string_value:
When we have lost a card; we got immediate service, and I love their reward programs. Their cards are accepted everywhere, and our PNC cards have never been hacked, as our Chase cards were more than once.


key: chroma:document
string_value:
Drive-up windows really make the difference for me. Tellers are friendly and remember you pretty quickly. COVID has made banking more difficult and I feel their system could be improved. I am a senior and I am very uncomfortable having to go inside the branch to make transactions, but those are their procedures.


key: chroma:document
string_value:
The local bank (Selbyville Branch) is extremely friendly and helpful. The manager, Matt, is exceptional and will accommodate the customer in any way possible.  They have worked through the corona-virus with as little impact on the customer as possible.


key: chroma:document
string_value:
Hi. My name is Dave. I own a small business and have banked with PNC for over 13 years. I have watched their integrity and service go down hill and become one of the worst banks we have ever dealt with. I have closed out our accounts and have moved all our business banking over to Choice One bank. PNC bank has given me confirmation numbers for payments we have made on time then reported them late. We had to send all our documents to the three credit agencies to clear up our credit score with no help from PNC. During Covid they took our payment on our credit line with our debt card on time, also gave us a confirmation number that the payment was received and processed. Then reported us late yet again.


key: chroma:document
string_value:
This bank treats me like it really appreciates my business. I am always greeted upon entering the bank and by all the tellers as well. They offer all the banking needs I need and are always happy to assist me in making a good decision on all my banking needs.


key: chroma:document
string_value:
PNC is a bank much like any other, they however have fully jumped in to the online banking aspect. Literally anything you could want to do and some things you probably didn’t even know (like custom designs on your debit card) they have readily available to you via their app and online banking. And their customer service is the best I’ve ever come in contact with. From the arrant late fee being waved to personal fraud issues they are all excellent!


key: chroma:document
string_value:
I don't usually require help at the bank, but when I do I can count on their help. They are very courteous and very knowledgeable. I cannot walk far and use a scooter and at the drive-in. I am acknowledged and helped.


key: chroma:document
string_value:
Very difficult to deal with. Upon closing my acct. 2 wks. ago, I have yet to receive my balance via US Mail. When contacted, they state I have to go to a branch office which are closed. They have closed all the branches near me.


key: chroma:document
string_value:
This bank has stolen thousands of dollars from me and refuses to give it back stating they gave me too many refunds already! Well I’ve been robbed by PNC over and over, to the tune of $1800 in fees. I thought a bank is where you keep your your money not let it sit and have the bank steal it and refuse to give you your money you worked for, not them. I’ve argued with people on the phone and in the bank, you’re all garbage! Lying pieces trash! I want my money. This is so wrong. Maybe if I get a lawyer I can get my money back. Pnc is the worst bank ever. Do not use them unless you like fees and randomly getting robbed by your bank!! I’ve been with them over 18 years and this is horrible. They think it’s ok to take maintenance fees for what? Their pockets that what!!


key: chroma:document
string_value:
I'm on hold now with PNC bank... for another hour. It's taken me two months to close an account. The people on the phone are really nice and friendly, but the management must be horrible horrible because they don't act or respond to customer requests. Two months later and the account is still not closed. Tried to escalate but no response. DO NOT USE THIS BANK.


key: chroma:document
string_value:
This review applies specifically to the PNC bank on N. Dale Mabry in Tampa, Florida. This is a small branch with limited services and poor customer service. The receptionist, tellers, and 1 of the assistant branch managers are haughty and talk down to their customers. I am closing my account and advise others to not bank with cooperation.


key: chroma:document
string_value:
PNC Bank Cant explain Why but has submitted a late payment to the credit reporting agency and basically doesn't care and won't help. This is a really horrible thing to do to people that effects their lives and futures. Another issue I've had is company keeps terrible record and did not honor my payment I actually had to send pictures of my bank statements for them to honor my payments.


key: chroma:document
string_value:
PNC is such an inept bank. Not only do they not allow you to access your money, you cannot deposit cash at atms. They will charge you if you overdraft, but will not allow you to deposit cash. I have never had a easy or good experience with customer service, most of the time the response I get is “deal with it”. This company thinks increased security is blocking customers' access to their own money. No, security is putting money into technology and ideas and that create a safer environment. Pnc should be shut down.


key: chroma:document
string_value:
Excellent service and Branch Manager Theresa from PNC Cape May Branch, NJ. She is always caring about her customers and wants to help. Does her job fast. The best manager I've ever met and the best bank!


key: chroma:document
string_value:
Looking at the reviews I see I’m not the only one that PNC is scamming on overdrafts. I had a direct deposit to my account just as I do every two weeks on Fridays. Every now on then on Monday I have overdraft fees and they want to say on weekends sometimes transactions don’t post until Monday. But every time I make a purchase it is ALWAYS deducted from my balance. On other occasions over the weekend, my balance is correct. I feel like they pick and choose when they want to say it’s posted. My question is why does my transaction reflect on my balance but on Monday you want to say it haven’t posted. Scammers. I’m putting all my payroll back with State Employees Credit Union. Been with PNC for over 10 yrs now they want to get messy!! I’m done.


key: chroma:document
string_value:
I deposited my stimulus check at 4:30 in the afternoon and the cut off is 10:00 P.M. so the money was there when I used my card but they charged me 2 overdraft fees and they did debits before credits which is absurd. Another day I got 2 overdraft fees 1 of which was for a debit for 20 cents. When I looked at my account it said I had the money in there but apparently they don't update properly.


key: chroma:document
string_value:
I just find that PNC adding overdraft fees although they remove them after customers reach out to the bank and explain their reason for overdrafts in the first place. Even if you've already notified the bank about your family's situation! It just adds to the stress and inconvenience while dealing with Covid...


key: chroma:document
string_value:
I am a healthcare provider. Needless to say, managing the pandemic crisis has been a very challenging time for me both personally and professionally. I can’t thank PNC Bank enough for being there for me! Specifically Gregory ** at the Horsham PA branch has been a lifesaver. This man has a heart of gold, is as tenacious as steel and will go to bat and fight for his customers like nothing you have ever seen in your life. 


key: chroma:document
string_value:
I opened a PNC checking account when they had no maintenance fee. Now, they charge monthly maintenance fee unless you maintain a minimum balance. My debit card was expiring and I called the bank to see if they sent a replacement card. The rep said that they already sent one a month ago so I told her that I never received it. I asked to send another one and she said I would get it within a few business days. I received my replacement debit card and when I logged into my account, I saw a $7.50 debit card replacement fee on my checking account. I called PNC and spoke with a manager and asked her what the charge was for. She said PNC charge $7.50 for every card replacement. I told that I never received a replacement card for my expiring debit card and when I called last time, I was never informed about this fee. She did remove the fee in the end but it was such a hassle. I don't recommend this bank!


key: chroma:document
string_value:
This company practises deceptive behavior. I opened a checking account and tried to use my debit card and it was blocked in a middle of epidemic. Customer service horrible. 50 min wait and still couldnt talk to a manager. Please dont open an account with these guys.


key: chroma:document
string_value:
We had a 3 year car loan with PNC. We have excellent credit and paid in a timely manner. Several payments were not made by due but were within the date before interest would be charged. Received phone call from bank threatening us with interest charges even though I gave customer service my payment info. These payments were made online and delay was through bank transfer. The rep was EXTREMELY RUDE. I even gave her confirmation numbers. If this is how PNC treats their good customers can’t imagine how they treat others who did not make timely payments for whatever reason. Furthermore, cannot imagine their reps enjoying their jobs. Calling and harassing customers certainly can’t be a gratifying career. Basically would never use this bank based on my experience and reading the reviews of many other dissatisfied customers.


key: chroma:document
string_value:
PNC Bank that I had relations with since 1982 has been NOW Closed. I had nothing but trouble. I even had them manage my retirement account. I will close ALL remains accounts with PNC (last one with zero balance is Home Equity line of credit). What is wrong:


key: chroma:document
string_value:
My mortgage is through PNC Bank and I have had nothing but trouble when my loan was purchase by them. Within a few months, my monthly payment amount increased by over $100 with no warning, even though I have a fixed rate. Their website to make online payments is a joke. I have to reset my password every single time even though I know it's right. Even after resetting, it still does not work and you get an error message. EVERY time. 


key: chroma:document
string_value:
PNC Bank was sent my emergency money from the government last night; I got a notice it is in my account. However the continuing complete failure of the PNC website (and mobile app) combined with PNC's refusal to even take a phone call shows how inadequate this bank is. This isn't the first time they've failed. But my "emergency" money cannot even be accessed due to this criminals.


key: chroma:document
string_value:
I find PNC customer service hard to navigate to get to the right department without going through a lot of prompts and transfers to other departments. I paid my line of credit payment on 3/4, it was due 3/10. PNC posted it to a suspense account for some unknown reason. I noticed this when I got my statement on 3/24. I immediately called them as it said I was $707 past due and owed $1414 on the next payment. After an hour and a half on the phone, being transferred to 3 people, and all 3 were rude, I was told PNC would correct their error in 3-5 days and I would get a call. No call came.


key: chroma:document
string_value:
I have been a customer with PNC for 15 years. During that time, with a few exceptions, the service has always been a letdown. I will not go into the details, suffice to say that I was so disappointed with their inability to help their customer. I am closing all my accounts. My advice would be to continue looking for a bank that puts its customers first, that is why I am looking for a new bank.


key: chroma:document
string_value:
BEWARE of the Virtual Wallet Scam. Before opening a PNC account consider going elsewhere. They charged my daughter $25 a month on a student account, they discontinued paying interest on my savings account because even though they tell you that they link accounts for a "relationship" rate they do not. They will charge you $7.50 if you lose a card. Do not believe anyone in a branch because they have no idea what they are doing or what products they actually have to offer. They do not follow their own online documentation and they will "talk to their back office" like a used car salesman to give you a million reasons for their fees. Unless you want to throw your money away STAY AWAY!


key: chroma:document
string_value:
Ever since I signed up with this card they have been adding late fee on my account they even put up my APR rate. I have contacted the bank for three months straight and they have not resolved the issue. They said that they had the wrong account and routing number for my checking account and for the last three months that I have contacted the back I had given them this information. Please do not do business with this bank they are very unprofessional as of today the issue has not been resolved with my account. I'm in the phone with them at this very moment trying to remove a late fee that they added to my account and to change back my card APR rate to 11.14 %


key: chroma:document
string_value:
PNC Bank are crooks. They implement policies to ensure that they can collect additional money. If the savings account is supposed to be overdraft protection account and there is $0.00 in the account and the transaction that I am attempting to purchase will overdraw the account, why allow the transaction to go through? Let me answer the way...because it will be $36.00 each time. And they package it as if they are doing you a huge favor by allowing the transaction to clear when that is DEFINITELY NOT a favor to me. I would simply just use another debit card. It makes you angry when an $8.00 purchase ends up costing you $44.00 because your bank let an unnecessary transaction clear. 


key: chroma:document
string_value:
I have been with PNC since 2010, and never had an issue with the Bank, In fact when people ask me about my experience with PNC Bank I always tell them that it’s been excellent and I would highly recommend it. BUT I realize yesterday that the only reason I haven't had an issue with PNC bank, is because I've never needed customer service until yesterday and the customer service at PNC BANK IS THE WORST I HAVE SEEN, next to Verizon. Let me explain why I am so anger with this BANK.


key: chroma:document
string_value:
The automatic payment process is a train wreck, very difficult to contact CS initially, payments credited to incorrect account, very quick to add penalty fees to my account. Took many hours on phone to get it corrected, money went into PNC from my bank and PNC had no idea where in PNC It went..?


key: chroma:document
string_value:
I was charged $144.00 in overdrafts and I asked for help because I don't have the money to cover my other outstanding checks which continue to overdraft because that money was allocated for the remaining checks I wrote. I was given no empathy or relief from the charges. I hate your bank.


key: chroma:document
string_value:
Have gone round and round with their phone service sending me to wrong personnel, having me fax documents that no one knows what to do with, etc. etc. Finally reached "right" department, only to have them say repeatedly that they are not receiving page 2 of my fax. Sent them a Power of Attorney by mail and now they claim there's another page missing. I sent the entire document that's certified, yet their stupid legal department says there's more when there isn't. Don't waste your time with them. Incompetent is too soft a word. Just kept teasing people on to charge the interest.


key: chroma:document
string_value:
I applied for a home improvement loan on my house which I own outright. It was appraised at 154000, I was only asking for 50000. I have a credit score of 819, I thought it would be no problem. They said it would take 4-6 weeks. Well 8 weeks later they kept coming up with more problems. I spoked to the woman at the bank. She said that she did not understand the problem and that she sees this happen a lot. I went to First Citizens bank and was approved in 3 weeks. STAY AWAY FROM PNC.


key: chroma:document
string_value:
I have had a PNC checking account for 10 years. This account have never exceeded $5,000 in average balance. Recently I noticed a charged of $25 per month bank charge. Called and they said it is because my balance is not $5,000. I said it's never exceeded that and I was not charged that before. They said: "Previously this account was a grandfathered account, which was a type we no longer offer. We had a recent migration of accounts and the system transitioned the account to Performance Select." I DID NOT AUTHORIZE THIS!!! NOR WAS I NOTIFIED!!!! NOW THEY ARE STEALING MONEY FROM ME. Why would they switch me to this account if my balance have never exceeded the requirement?!?!


key: chroma:document
string_value:
Stopped by Hueytown to withdraw SSI back pay but was blocked from disability payment by branch manager and front teller. Front teller did not want to bring manager over and manager sent front teller back to me where she said he said that's their policy. I had a previous driver's license and 3 other forms of recognized ID. Manager told me to go to d m v, spend the $25 and get a driver's license before they would give me my money. The manager knew me, the 2 loan officers knew me. I went to Bessemer PNC and was given satisfactory service and showed other forms of ID like Alabama Medicaid and Blue Cross, and I got my money. But, I was insulted at Hueytown. The teller should be fired and the manager should be written up and forced to stand up one shift. MC Smith.


key: chroma:document
string_value:
PNC's website for paying online is easy to navigate. I've never had any issues with their payment service and the times I called their customer service they were always knowledgeable and able to help.


key: chroma:document
string_value:
I opened a PNC virtual wall of account so I would have a bank to put money in and cash checks from where I'm selling my salon equipment. I am currently waiting on disability. I almost died. I received a check for $1,800 for one of my tanning beds. The check got wet and you could not see my name. It also tore so I of course put my name on there. Deposited it in the ATM machine. No problem. Then they froze my whole account. My money that I had transferred there from my PayPal is the only money I had. I can understand them wanting to verify the check. That is no problem putting a hold on it but to freeze my whole account and then when I call them act like that I done something wrong and that the check is not even real. 


key: chroma:document
string_value:
I have been a customer of PNC Bank for many years. I have always written checks to my children and grandchildren for special occasions. This week I received a call from my son asking me if I knew the bank was charging to cash my personal checks. They have not in the past so I said no. He said he went into my bank because he was doing business right next to it so he thought he would cash the birthday check I gave him. They ask for photo ID (normal), they ask for a credit card and wrote down all his information. WHY?? They then said they would cash the check for a $2 fee!


key: chroma:document
string_value:
If I could give fewer stars, I would. PNC Bank NA will swindle as much money as possible from their customers. Their idea of customer service is a string of insincere apologies. In an age of instant communication they use the most antiquated forms of communication possible. Forms are not available online, nor can they be emailed. Anything to benefit the customer has to be done via snail mail, so it can be misapplied when posted.


key: chroma:document
string_value:
I opened a PNC account when I moved to Pittsburgh for college. When I graduated and started work, I began using the bank that my company uses. My account was left inactive for years until it dipped under the PNC minimum. Once this happened they began to change me a $25 fee every month. I used to check the account every few months to make sure something like this didn't happen. The frequency that I checked eventually dropped to every half a year or something. One day when I was checking the account and I wasn't able to log in and said I had to reset my password. My debit card was years expired so I wasn't able to reset the password with going to the bank or calling. I put this as low priority and a few months I finally went to the bank to take care of this problem.


key: chroma:document
string_value:
I was intrigued with their credit card offer which I have been receiving for a year so I opened an account. After a money transfer I didn't receive any statement so I TRIED to set up my online banking which I could not do for 2 days. Something with the verification to which I kept getting code after code (horrible online banking). Finally on the 3rd day I set it up and my due date for my first payment had passed a day before, so guess what? Late fee. I explained to them what happened via email and they said they will waive it for been the first time, guess what? They didn't and they said, "Sorry we can't do it. It's already charged." So I paid.


key: chroma:document
string_value:
Each time I called and spoke with a different agent I got a different answer. I was most confused on the window of using my debit card in order to receive the highest interest. I always wrote down who I spoke with and what their answer was. When I first opened my account for both checking and savings the agent gave me my two receipts. I did not check the numbers on the account only the correct money that had been deposited into what I was told both checking and money market savings. Imagine my surprise when I went to my new branch in a different state that all my money had been put into a checking account where I received nothing. Yet the clerk at my previous bank gave me two different receipts.


key: chroma:document
string_value:
Overall, we have had good experiences with this bank until now. We have noticed lately that when they overdraft from our Reserve account into our Spend account, they tell us they take Y but actually they take DOUBLE that amount from our goals section. The first time it happened and we noticed, the money re-appeared a few days later just hanging out in available. The second time, it never did. I called Online Banking and got to speak to an elderly gentleman who had clearly never even used online banking -he basically told me I make no sense and my ledger looks fine. I became frustrated so he bumped it up to another team. They called me and were equally useless. At this point I started to think I was losing my mind, so I left it alone.


key: chroma:document
string_value:
Bad experience. Opened a checking account online, I never obtained access to, never used the account. Months later I get a statement in the mail showing funds in a PNC account under my name, and monthly service charges of $25. I call in to close the account, and despite not using the account, it was closed with me losing out on $300 for monthly service charges. Some banks there is no reasoning with. Stick to credit unions or even Chase for better service.


key: chroma:document
string_value:
Expect delays in receipt of the card, long waits on the phone, and if you're like me, multiple contacts to customer support with no resolution and no way they can even figure out why you can't log in. Just that I could log a 'complaint'. Completely unacceptable for a financial institution in 2020. DO NOT USE THEIR SERVICES.


key: chroma:document
string_value:
Tried to do a change of address over the phone since the nearest branch is now one hour from me. They would not do it because I only have a savings account with them and do not make regular deposits. I provided them with my full account number, name, social security, mother's maiden name. None of that was sufficient. I had to tell them the dates of the last two transactions I made. I explained that I don't make transactions; it is a savings account and I have held my money in there for over 25 years. Still no good. Spoke with a manager; still no help. Talk about holding your money hostage. Stay away!


key: chroma:document
string_value:
Avoid using PNC bank for your auto loan at all costs. I bought a new Lexus in late October. They had the wrong mailing address for me so I had to call them to get my payments stubs sent to me. I've still NEVER received anything in the mail from them and just blindly make my payments each month. I just learned they don't send statements in the mail ever. Getting set up online requires a special PIN they have to give you when you call. It took over 10 minutes of waiting on hold before getting someone live. I've had car loans over 25 years with every bank you can imagine. This is the worst experience of a bank I've ever had. Avoid this company at all costs.


key: chroma:document
string_value:
Dealing with PNC Bank is very tiring. They will charge you fees at every chance they get. They would charge me late fees before the credit card was Late! They would transfer my money without my asking them to do it, then making my bill being paid online overdrawn. Then when I went to the local bank to speak to them about the issues, they would degrade me, and try to convince me that I did or caused all of the problems with my accounts. That was the last time I ever dealt with PNC Bank!


key: chroma:document
string_value:
They will do everything they can to charge fees. They have already been caught and sued for manipulating it so all withdrawals in a day came out first and all deposits came out after to improve their chances of charging overdraft fees. They are still as crooked as ever and I am looking forward to switching to a new banking asap.


key: chroma:document
string_value:
PNC is one of the worst banks I have ever dealt with. They are totally greedy and just want to charge fees fees fees. They offer no help for anything. God forbid if you make an honest mistake, holy crap, they will give you the death penalty if they could. The people that work there are just corporate robots reading scripts. I would not do business with them at all.


key: chroma:document
string_value:
I experienced having PNC abuse their powers & steal over $500,000.00 in equity in our home, break the law, give it to their investor that buys questionably bad mortgages, keep us in court 15 years, abuse the intent of the law, force my attorney to quit representing me when bullying her did not work by stating the jury would be too dumb to understand why she could be representing me & simultaneously be a witness with evidence that their attorney lied prior to the lawsuit. Judge ** comment was ‘justice was not served’. 


key: chroma:document
string_value:
So thankful I finally got confused enough with PNCs evil tactics!!! I have a very labor intensive job that I work hard for every dollar I earn but PNC obviously feels otherwise. I chose to open an account with them due to the promotional offer they made to receive $300 credit in doing so. Shame on me for not realizing that of itself was probably a warning sign of something too good to be true! But that's not even the best part. Never received a dime credited to my account! After being charged very random $15 service fees I decided to give their customer service a test.


key: chroma:document
string_value:
This bank has to be the hardest bank to work with in the USA! Unfortunately, I have a mortgage through them. The customer service is non existent, both at the brick and mortar sites and online! I have never had to try so hard to give anyone money! The inter-communication is apparently non existent, and they need a good hard review of their policies. I even have had a teller take my money and tell me it was counterfeit without any proof, or any statement in the mail regarding the fact.There are too many other banks available, choose one of them!


key: chroma:document
string_value:
I am 54 years old, own 3 businesses. PNC is the worst in all my experiences. PNC has lied to me telling me my account was closed, but kept it open so they could charge thousands in unjustified bank fees. PNC gave me a check to close my account, but never closed it, putting my account in the negative. I have CLOVER a Point of sale system. Clover and PNC are one. For days now they have robbed me of all my sells automatically taking my sales from each day. Clover is set to auto send money at midnight to pnc and the settings cannot be changed. Kelly at PNC merchant tole me on DEc 31 my sales would not go through to pnc because I had officially closed the account. All my sale have continues to go to pnc.


key: chroma:document
string_value:
I had an auto loan with PNC in end of Nov 2019. I tried a fund transfer from another bank account to PNC to pay for one part of the loan on Dec 16. After online initialization I could not see the schedule transfer from PNC account. I called PNC, they said I should contact my other bank (weird). I turned out that transfer didn't go through from my other bank side. I then called PNC again, told them the transfer didn't go through. But PNC kept saying it was paid. I then made another transfer and paid the the remaining. PNC then closed my account. I called them. They said it's paid off. Regardless that I said I wanted to pay the amount of first transfer, they insisted it's paid off. 


key: chroma:document
string_value:
I opened a Premier Savings account on-line with several large deposits from the sale of my house, to be held until I repurchased. When I wanted to take money out, it was nearly impossible. Spent nearly 2 hours on the phone with cust. service, but no satisfaction there. Withdrawals are only allowed as restricted amounts and may be held for 3-4 days "to clear". It would have taken more than two weeks to transfer all the money out given the restrictions and it would have blown the purchase of my new home. In order to get a wire transfer of all my money I had to drive 50 miles each way from CT to NJ to get my money back. Nothing but a run-around on the phone and a circuitous telephone system. This is the worst customer experience I've ever had with a financial institution, except for Experian, of course. FYI - I made similar withdrawals from my E-Trade and Goldman Sachs accounts in about 1 minute each with no hassle.


key: chroma:document
string_value:
I have a loan on my truck through PNC. I bought this truck brand new in 2014 and have made $500.00 a month payments on time every month since. As I'm getting toward the end I thought I noticed my balance no longer decreasing. I chalked it up to me just seeing things for a month or two but this last month I made sure to check it. I had about $3300 left when I submitted yet another $500.oo payment. I logged back in to check after the payment was taken from my account and it showed about $2800.00 as it should have. This time when I logged in it now shows $3300.00 again so now I'm wondering how many times this has happened.


key: chroma:document
string_value:
I opened a PNC account for my Netflix and EBay. They deactivated my account due to no transactions yet every month Netflix was being taken out and so was a 7.00 monthly fee. I have had this account for a few years. I have two hundred dollars still remaining in the account which I have not heard anything about that before my account was de-activated. Now I have to start my Netflix and eBay set up all over again. I have my regular checking with Wells Fargo which I plan on switching everything to them now and will never use PNC again!!!!


key: chroma:document
string_value:
I am very unhappy the Rainbow store put a hold on my money in my account I tried to purchase items with because I apparently forget to update my address. I didn't know it would be such a big deal. Anyway the store emailed me a paper where I should be able to get my funds back right away and instead I still have to wait 7 business days. Not happy. I will not be using my card for this store any more cash only. Also this bank sucks. For real I was told first they didn't have a fax number then I couldn't email it to them but given a fax number but I'm still gonna have to wait. This Bank ** a fat **. When I have time I'm taking my business elsewhere. I would give zero stars if I could.


key: chroma:document
string_value:
Incompetence, ignorance & blatant inconsideration on behalf of PNC. I placed a stop payment on a $300 check within 2 hours of issuance. I was told, on a recorded line, the stop payment has been applied & I will see a $30 charge on my next payment. Shortly after, I noticed the $300 check cleared. I called PNC & they told me they would view the recorded tape & call me in a few days. I just received a call from PNC. They heard the tape which confirmed the stop payment.


key: chroma:document
string_value:
Delaying tactics used by PNC. Despite the fact that I have their statement in front of me, and they are calling me on the phone number of record, they insist that they send me an email and then call them back in order to just talk with them about my account. Also, NEVER establish a checking account with them just to service your HELOC or mortgage account - once you pay in full (over $400k, my second HELOC with them) they will then start charging you low balance fees of $15 per month and drain your account BECAUSE THEY AREN'T SMART ENOUGH TO TIE YOUR ACCOUNTS TOGETHER, AND REALIZE THAT YOU'VE PAID YOUR ACCOUNT IN FULL!! Total ** up mess over there.


key: chroma:document
string_value:
Truly the most inefficient antiquated bank ever. I tried to set up automatic payment and after 4 phone calls, a mailed letter (they don't take email) and 45 days, I closed the account as I couldn't get a reply from "underwriting". Let's make sure this is correct, I want to automatically transfer money from my checking account to pay a loan and they can't approve it??? Nice folks in the call center but the bank is weighed down with procedures other lenders don't have. After moving my loan I still haven't received a single communication. Dinosaur Banking.


key: chroma:document
string_value:
My wife and I requested a simple HELOC renewal to take advantage of a lower interest rate and now five months later we had to abandon the entire renewal because of significant incompetence by PNC Bank's underwriting department. As a result of the treatment received from PNC we moved all of our personal, business, retirement and insurance assets to another institution. We will be closing our loan out as well soon. This was a tough decision because we really liked our personal banker but the level of incompetence in the loan process was too much to overlook.


key: chroma:document
string_value:
Started and told that I was approved. Gave them all of the documentation that was required and at the very end after one month told me that the loan was canceled. (Debit to income.) We receive annuity and pension payments that could not be used because it is in my wife's name but my debit is shared with my wife. If I would have known that I would have never applied. (Waste of time.) Went to Members First for Equity Line and was approved the same day. Do not use this company...


key: chroma:document
string_value:
PNC bought my mortgage. It turns out that the bank is only able to accept payments via paper coupon via US mail. This process is antiquated and does not give me flexibility to make multiple payments from my checking account to reduce my rate cost on the loan. PNC should not be in mortgage servicer business if they are not able to offer the payee same flexibility as the other services can. This is a Horrible experience!!! I just cannot imagine what this bank would be as a regular bank - I am now stuck with them for decades and wish that this institution would have modern banking technology. If you have choice in banks - I urge anyone to choose any one else.


key: chroma:document
string_value:
Worst of the worst, called twice today and was on hold over 20-25 minutes each time just to talk to someone. My loan application was declined "unable to verify employment" after I provided 2 pay stubs dated within the last 30 days and the phone number to the corporate office for my employer. They couldn't explain why and said that the application was closed and I should wait 60 days and reapply. Don't waste your time with these idiots.


key: chroma:document
string_value:
Why would they not advise a account holder that a PNC check deposited into a PNC account would have a hold? So disappointed in this Carbondale, PA branch. I am not a risk to them whatsoever, I have never cost them money but yet they can sit on my deposit for a day and make interest only to tell me “I sorry there is nothing we can do”. Meanwhile I have to deal with the embarrassment at the grocery why I couldn’t pay for groceries. Are they going to pay me interest on my credit card that I paid with? NO.


key: chroma:document
string_value:
This bank messed up my whole life savings due to a teller not paying attention. I went in on Saturday and showed them my PNC Auto Loan check and asked if we can get a certified check instead to be used to buy a car because the dealer will only accept a certified check. I got the certified check and paid it the dealer. To my surprise, the whole funds for the car amounting to $34,0000 was taken out of my checking account instead of the loan financed. My whole savings and planning for retirement ruined by a teller who didn’t pay attention to what we needed.


key: chroma:document
string_value:
If I could give PNC NO STARS I would. After reading some of these reviews I guess I am just yet another dissatisfied customer. Every time I deposit money into my account...or should I say a check over $20, they flag the check and flag my account and hold the money for as long as legally possible. The checks I am depositing are coming from businesses, not random personal checks. I am done with this sorry excuse for a bank. I recommend them to NO ONE! Don't walk away from this so called bank...RUN!


key: chroma:document
string_value:
PNC had some sort of issue today - the account I have been using for 3 years, the user id and password no longer work. Got locked out of the account. Attempted to contact them to get it reset, as per the website instructions. Upon calling into their system, provides them SS# for 2 people (it's a joint account), debit card, pin #, user id, user id password, recent transaction information. Rep will not let me reset the login since I am listed as secondary on the account, even though it's my paycheck, and only I use the account. Want me to take a non-English speaking person, give them the answers to their access questions, and call it with the 2 of us online. Security is one thing. Closing my account is another. I have every single piece of information they need and they will not let me access my own $. Customer - closing account in the am.


key: chroma:document
string_value:
There's a reason why we closed our accounts with PNC Bank. Came into one of their branches to cash a check which was drawn off their customer accounts. Even though the money was in the person's account and the check was drawn on their own funding and there would be zero cost, they wanted to hit me with a $200 fee for cashing a check in. They knew who we were because we had a few accounts with them, one person knew us immediately, they pretended like we weren't in the system which is a lie because they have to keep us on file for 7 years.


key: chroma:document
string_value:
My account was overdrawn (by one day - the next day there was a direct deposit to make up the deficiency). There was $500 in the account at the start of the day, and four debits - $3, $19, $400 and $560. So, instead of paying the $22, and $18, and $400, and then paying the $560 last, they charged me $37 overdraft fee, each, for all 4 items.


key: chroma:document
string_value:
I have been a loyal customer at PNC for approximately 10 years. Recently I became an LLC and had to open a new business account. I met with Pratik ** at the Ellicott City location and started the account. While doing this Pratik told me I should look into the Cash Flow Insight and the Clover options. I made an appointment with him to discuss these options. He did not show for our appointment so I met with his boss Alisa ** instead. She informed me that the Cash Flow insight was not a good option for my business and that I could talk with the Clover rep. Lisa ** to discuss that option. 


key: chroma:document
string_value:
Ever since I started using this business there have been nothing but problems, beginning with on-line banking right up to making a payment. After spending nearly an hour trying to log into my account to make a payment, I was able get to my account, but it wouldn't accept my payment. After another several minutes with the automated system - not addressing my issue - I received a breathing person, who was kind but couldn't help me so I was transferred to an agent that informed me she was recording the call. WHEN I TOLD HER I WAS ALSO RECORDING THE CALL, I WAS PUT ON HOLD TWO ADDITIONAL TIMES!!! (She didn't know if she could talk to me if I was recording the call). Her supervisor finally got on the phone and advised she couldn't talk to me if I recorded the call, because she didn't know what I would do with the recording ---Good job PNC!!!


key: chroma:document
string_value:
I applied online for a personal load and provided all the requested documentation (application, pay stubs, tax return, etc.). I work for a company that had 14,000+ employees on site (with an additional 10,000 worldwide) so I know how easy it is to get lost in an automated phone system with our HR and employee directories. On the application I gave PNC both my supervisor and HR advocate's direct numbers & extensions so they could verify employment. 


key: chroma:document
string_value:
PNC bought out the bank I was using for a Trust account. I needed paper records for the Trust. They were supposed to be able to provide this option, but never could. Additionally, the online records did not provide the details I needed. I called repeatedly and went to the local branch twice. They tried to help, but couldn't get the problem resolved. In each case they seemed mystified as they looked at the computer screens and said they didn't know what was happening with the account. They repeatedly changed options, account types, fees etc. I moved all the funds to another bank, except enough to keep the account open so records would hopefully be maintained. Now, they are notifying me they are changing my account again (seems I have no choice) to and account with a $15.00 monthly service fee. By far, the most problematic and fee happy bank with the worst service I've ever dealt with - in my life.


key: chroma:document
string_value:
I spoke to couple of people one Named Alexis ** which identified herself as a supervisor the other I forgot her name but anyway I called to get interest removed from the account since I was under the impression that I had 12 months no interest. I think Credit Karma said 12 month no interest on purchases and balance transfer so I signed up for the offer. So I called the 1800 number. Explained my situation. The person on the phone told me the 0% interest only applied to balance transfers not purchases and If I pay 100% of the balance they would remove my interest. I told her fine so I moved money from my investments account to my bank to pay off the whole account.


key: chroma:document
string_value:
After more than 20 years with PNC, it appears they summarily cancelled my account without any known reason and then put a check for $100,000 in the USPS without any notification this was happening. I asked why they terminated the account (never any delinquent anything in 20 years.) All the customer service would say was PNC had no obligation to disclose why the account was terminated. Steer clear of PNC.


key: chroma:document
string_value:
My car loan with PNC Bank is not due until 10/30 and not considered late till 11/8. The bank called my work on 11/1 asking to speak with me. I returned their call and it was about me not making my payment. It's 11/1! and not considered late till 11/8! Call me after 11/8 if I did not make the payment by then! Very highly unprofessional bank :-(!


key: chroma:document
string_value:
Criminals. Manipulate pending withdrawals to charge overdraft fees. Purchases disappear or won’t show up 'til days later. It’s endless. Have overdraft to pull from savings if not in checking. They won’t pull from it an give you an nsf. If there's one cent over what’s not in your account you have no time to correct it. Highway freaking robbery. I have all my statements. Will be in line when another.. yes another lawsuit comes along for overdraft abuses.


key: chroma:document
string_value:
I can go on for hours about how horrible this bank is. But the most important part is they will steal your money with FEES on top of FEES with no consistency in how and when they charge these fees and even if you bank with them with no trouble they will not return any fees! I requested an account closure with a positive balance. Removed the couple dollars left as they instructed and they left the account open. Charged me fees even with me calling everyday speaking with managers to promising me the next dept can def help. MORE LIKE LET'S LEAVE IT OPEN AND GET THIS GIRL AS MUCH FEES AS WE CAN GET OUT OF HER. 


key: chroma:document
string_value:
Resetting the password is so regular that it's more time than shopping. Apparently on Android devices the password is saved with an ongoing reminder feature that overrides the password by replacing it with your security answer while answering security questions. Out of 20 plus banks, PNC is the only one I've used that's frustrated me with this problem. I'd close the account if the benefits weren't that good. Fortunately they are but it's not easily manageable and no effort is made to fix this after reporting this multiple times.


key: chroma:document
string_value:
PNC has the worst customer service. They give you the runaround and just steal your money. Please don't waste your time or money. When trying to get a loan or open a account they will tell you all of these superb advantages and they are all lies to get your business.


key: chroma:document
string_value:
PNC can be classified as the most well known bank in the Pittsburgh, PA area. I was with them for about five years, I had some issues with them, and transferred to a new bank. I decided to give them another chance and signed up with them again in January. When I signed up in January, I was told the student virtual wallet account would be the most beneficial for me. I was only in college for another three months at the time and I didn't think it was a good idea but the woman sold me on the account so I opened one. I now learn that I need to have this account open for 6 years or I will be charged a penalty fee. I was not made aware of this at the time of opening. I was told I could change it at any time. I have learned that banks have sales goals so I guess this woman was just focused on her sales goals and not what was best for me. STRIKE ONE.


key: chroma:document
string_value:
PNC Bank is not a good mortgage lender. They don't keep up with paperwork. House was foreclosed on even after the payments were caught up. Can't get in touch with them and they don't return phone calls in a timely manner. Has accepted mortgage payments that were only 4 days late and still foreclosed on my home.


key: chroma:document
string_value:
Over the last 20 years, My companies on average ran $500,000/mo through this bank. Some companies are larger and others (such as the property holding company in question) have few transactions a year. Because less than 10 payments are made in a year all transactions were done online. After 9 years of no issues, this year PNC send a tax payment on the day it was supposed to have been delivered and it did not make it to the municipality until 5 days after the deadline resulting in a large penalty. I called and reported the issue to the dept in charge and they said they would take care of it. I reminded them that additional penalties would accrue if not handled by the end of the month and offered to pay the penalty while it was "being handled" to avoid further charges and was told not to do that. 


key: chroma:document
string_value:
I secured a loan through PnC a few months back for a car purchase. So far so good, we had some issues with getting a pin set up for auto payment. Long story short we figured it out and got it working. That I don’t mind. What grinds my gear is for a couple of months I had to pay by phone until then, of course I understand there is a fee with that, again don’t mind and was told and advised there would be one. 


key: chroma:document
string_value:
Claims department manage the requests and dispute without NEVER communicating with the customer. You call and customer service never have concrete information and always says “claims department is working on that”. I request several times to be called and give me an explanation, never happened. The bank forgot the money on the account belongs to the customer and a claim or dispute is at the end the customer money and needs. This is simple. PNC have the WORST customer service and claims department, they can’t care less. This is simple, look and the reviews and you will see what I mean.


key: chroma:document
string_value:
Six months ago someone stole two checks we mailed in a US postal mail box and fraudulently cashed them. The employees of the branch we use were very courteous while we filled out affidavits and police reports etc. However, the main office has failed to even send a letter acknowledging this and even though we're told our money is secure with PNC and they will cover this amount, six months later have not heard anything. I think six months time is a little extreme to wait when they let this happen.


key: chroma:document
string_value:
I am a very experienced credit card user, and a Chief Executive of a mid-size company. As a new customer to PNC Bank credit card, there was an error in address on the first statement, of which a $25 charge was incurred however our company never received a statement with a due date. The following month, of which of $14K was spent, a charge for $39 was added to the invoice. As has been my experience with every other credit card service I have used, some courtesy would be extended in the name of customer service, to eliminate the initial late fee due to the mistake (which was from the PNC Bank) for sending the statement to a wrong address.


key: chroma:document
string_value:
I use to be PNC customer but then switched banks because PNC would charge me a bunch of fees all for just checking a balance when I had a PNC account and THEY were overdrafting my account. I am no longer a PNC Customer. I switched to Key Bank. When I was coming back from filling out paper work for my new job I had checked my balance at the ATM at the T Station (Pittsburgh's Subway transportation), and it was owned by PNC. Now I did not do a print receipt because last time I did a balance check and did a printed receipt I was charged $10.00 for ONE TIME and there was no mention of a fee. Again there was no mentioning on the screen about a surcharge or a fee.


key: chroma:document
string_value:
Why would PNC steal from a good customer with a high credit score? Pre-approved for Core Visa with excellent odds. But no way.. PNC is not a company that deserves your business. I started a loan account with PNC in July 2018 and in Jan 2019 they started double billing me. Every month from March to July 2019 and would not stop...even I after I paid the entire amount off in May of 2018. Then I got a letter from them in June 2019 saying I'M owed a refund. PNC stopped payment on my refund check and still has not made account right. I have made 30 phone calls. Avoid PNC at all costs!!! Autopay terror paying once is not good enough. It just won't stop. I will update this review when PNC stops their criminal behaviors and return my refund they chose to reverse. Filing of FDIC complaint or lawsuit is certainly gonna be next. Consumers need protection from banks like PNC.


key: chroma:document
string_value:
No, No, and No. DO NOT put your hard earned money into their hands! I had 2 accounts with them. The remaining active account is about to be closed by me, because I honestly cannot take anymore. This bank is horrible!! Not only have I paid $100's, if not more, in overdraft fees, but they also decided to close the account I don't actively use because THEY overdrafted it. Then they have the nerve to charge me overdraft fees and place a debt on me. Nobody told me this was going on, and trust me, they had their chance when I had to keep calling about the main account constantly having money disappear within 24 hours. 


key: chroma:document
string_value:
PNC just stole 36 out of my account! Charging overdrafts when I indeed had the money in my account!!! They made me go negative with putting a overdraft fees on me overnight and of course they won't give me back money. They are thieves and con artists. I'm moving my hard-earned money to a more trusting bank. Thanks to PNC stealing my money, They said I have to 10p to bring my account under the negative balance. Every time the day of the deposit, I get hit with a overdraft fee. But it's been times my account was negative 2 or 3 days and I didn't get hit with a overdraft fee. I don't trust this bank. Some rip offs.


key: chroma:document
string_value:
PNC just stole 144 out of my account! Charging overdrafts when I indeed had the money in my account!!! They made me go negative with slapping 4 overdrafts fees on me overnight and of course they won't give me back money. They are thieves and con artists. I'm moving my hard-earned money to a more trusting bank. Thanks to PNC stealing my money, I now don't have enough to cover my rent. I don't trust this bank. Stay away!!


key: chroma:document
string_value:
PNC bank refused to remove a $27 late fee when I had over $10,000 in my accounts. I am absolutely shocked that this nationwide bank would treat a customer this way. They charged me a late fee even when I had plenty of money in my accounts. I explained this to several people at PNC. Victoria **, Ashley and then the main supervisor who also told me her name was Victoria. I explained to these PNC reps that it was not fair to charge me a late fee when indeed I have plenty of funds in my account. They still blamed me for their error.


key: chroma:document
string_value:
PNC Bank Credit Card Department has charged me Fee's on top of Fee's for one transaction where I accidentally chose to Bill Pay instead of transfer. I was charged two $27 fees ON TOP of a $36 Fee. This all happened because I used the Pay Your Bill Today function which tried to draw my payment from my SPEND (Checking Account) to pay for my Credit Card bill- The accounts are LINKED, therefore, as a consumer, I should have received an error when trying to process the payment that would read 'insufficient funds' to process payment; however, they still put the payment through and therefore incur numerous fee's such as the bounced check fee and returned check fee. 


key: chroma:document
string_value:
This bank thrives on charging you fees and they have left fee waivers to Artificial Intelligence. Once the computer denies your fee waiver request, there is nothing you can do; not even the president of the bank can waive that fee for you. They send you an alert that your account is overdrawn at 1am when you are asleep and charge you the OD fee at 8am. I realized my miscalculation and deposited a check to cover it on Saturday but my account was overdrawn on Midnight on Monday and even though the check deposit from Saturday was pending till Tuesday morning, they went ahead and charged me the OD fee and told me the money was not in when the account was overdrawn. Trust me they are fee sharks.


key: chroma:document
string_value:
I have been banking with PNC for about a couple of months now. I do not like they services. I don’t even have overdraft protection for my account which they still pay thinking you ask them not to & charge a fee of 36 dollars plus 7 dollars a day your account is overdrawn. No other bank does that & that is highway robbery & I think it should be illegal. I will be closing my account.


key: chroma:document
string_value:
I have had this card about two months. Their "online banking" is, to put it mildly, Kafkaesque. After hours on the phone, wasting hours of my very limited time in my busy season, I still cannot view my full balance nor make payments online. The newest development is that I will be mailed possibly my fifth online banking PIN, along with the others that led nowhere. I'm locked out of getting a PIN over the phone because of these previous failures of their system so now have to wait "3-5" days for ANOTHER PIN. Then Call back. Rinse. Repeat. I CAN log in and see "some" of my account, the past month. But can't pay it nor see my entire balance. To get that, I need to speak to a representative. What the purpose of this "semi-access" online banking portal is is anybody's guess.


key: chroma:document
string_value:
Every single time I think I know what my balance is, they regularly make transactions disappear and then reappear days later to make you overdraft. I watch my acct like a hawk and verify as I spend, it's a lot of money coming in and out. I've never had this experience elsewhere. They will do absolutely nothing to help you once they get their fees. It should be illegal to make transactions for goods or services you already have just disappear to make you think you have more money than you do. For example, had close to $2800 go in... And I do write transactions down myself to a certain level, to where I think I know what I have left after bills and what's pending. Then I'll go spend what's left never noticing an increase in balance because it's not drastic as all the charges process.. But I watch it closely.. Then suddenly I'm negative with a fee or multiple fees.


key: chroma:document
string_value:
I called PNC Bank because I couldn't find my automatic payment information that I set up. It is the 15th of August and payment should have been taken out of bank account, funds still there. Called customer service number, was on hold for 10 minutes the first time, and got disconnected. Second time I am currently on hold for 45 minutes with no one coming to help, with a stated wait of 5 minutes. Tried calling on another line to see if someone is even in mortgage department and got put on hold again. I just need to know if my mortgage is going to be funded through my bank before late fee added, I tried just making a payment on-line and it states that I can't make one because one is set up. PLEASE ANSWER PHONE.


key: chroma:document
string_value:
I went to the PNC Branch to open a Savings account versus a Checking account, since I did not plan to use the money. The branch representative kept pushing for me to open this “special” type of Checking Account, so after repeatedly saying I want a Savings Account I reluctantly opened it. A family emergency involving my mother came up and I had to spend about 99% of the money, which dropped the balance below the $2,000 threshold for monthly fees being waived. If the representative would have listened to me and opened the Savings Account like I asked, I would not have been charged $90.00 in fees, because my account balance would not have been an issue with the Savings Account I requested.


key: chroma:document
string_value:
I've been a customer for a very long time. I've been using online statements, their phone app and checking account....I've been there before they were PNC, I have not left and was a loyal customer. Somehow things changed...just last few months things have changed. I can see online every time I use money and see it deducted and see how much I'm left, and I look several times a day and every day. It use not matter the pending amounts cause they would deduct from total. They still do but the pending amounts now stay pending for several days, sometimes a week and then when it settles you're now negative and when you look down your statement the amounts are not the same. 


key: chroma:document
string_value:
This bank is awful and has never helped me in a single thing that I need. I have a debit card with them and it is constantly put on hold (suspected fraud) and they make me call to verify, every single time. TD bank doesn't make me call!! I also recently put in a credit card application with them and the process has solidified my terrible view of them. I have to call their department to verify information (instead of online like every other bank) and instead of connecting me with the person I need to speak to originally I have to verify my info to 4 separate people before being helped. My last call with them I was on hold for a half hour, they gave no indication of how long the hold would be and I sat on the line just to tell them my name/social/address so they could push my application through. I honestly hope I get rejected from this credit application so I never have to deal with this poorly managed bank and incompetent customer service department ever again.


key: chroma:document
string_value:
I have a home equity loan with PNC Bank. In April I made a payment on April 2 for my April payment and a payment on April 29 for my May payment. PNC bank did not apply the second payment to April but as an extra payment against the principal amount. Then they charged me late payments on my May payment. It is now August and this matter is still not resolved. Neither the corporate office or my local branch have been responsive and the Escalation Department refused to return my call. I would NEVER recommend this bank to anyone.


key: chroma:document
string_value:
The bank has both my retirement benefits and my social security benefits deposited into my account which is more than my previous bank and credit union did for me. It helps me to pay my bills on time.


key: chroma:document
string_value:
I was a excellent customer. Paid over my minimum personnel car loan since 2015, then worked very hard to get this loan pd off 1 1/2 yrs early. Excited and anxious to hold that title in my hand and they lost it! Of course easy to say postal service lost it. I waited over 4 weeks to call and find out the disappointing news. Now I wait for over 1 week for them to send documentation so I can out of my own pocket get a new title with the BMV. Why do banks think it is ok to send such an important documentation such as a title without registered mail! Will never do business with this branch again. Beware! Request registered mail for Car titles, it doesn't cost that much to give great customer service, esp. with the money they make off of us. Yes, so easy just to blame the postal service and go on....I have never had mail lost before, strange it happens now!


key: chroma:document
string_value:
Awful bank!! They have so many hidden fees it absolutely awful!!!! Do not bank here. They will rip you off with fees. I had a fee on my account that was a mishap from me. A honest mistake and I called right away because I was aware of it and they could not help me because it was a human error. Are you kidding me?!! They were not good about being professional at all. They were actually ** acting like I was stupid and kept saying the same thing every time I asked a question. They kept repeating themselves like it was a recorded line. Bad business PNC.


key: chroma:document
string_value:
I was promised that total free checking account for my business but later I found out there are many types of hidden fees from this bank. It charges you for paper statement fee and you can cancel it. It charges you $10 per month for no reason. I don't usually read the small lines of text when I open a bank account but I got bitten. It also has many other types of fees I don't even know what they are. Furthermore, it charged me $50 for closing accounts. It is the worst nightmare I ever hand with this bank.


key: chroma:document
string_value:
PNC charged off my account as bad debt, after I had years of excellent account. After I deposited my Federal Income tax return check in the ATM May 1, 2019, they did not process it. Escalation supervisor said, because I had good account, she allowed $500 of the larger amount of the return check transferred to my credit card while full check was traced. Meanwhile branch supervisors gave me wrong information for weeks. One told me I had to wait until returned check processed through mail, another told me I could request an image if I walked in a branch and have my full refund check cashed. Then another told me that was wrong info and that same day, another told me they sent return image check to my previous address (not to address on Federal check where I presently lived). 


key: chroma:document
string_value:
I really like the type of accounts PNC Bank offers such as Virtual Wallet. I set up a checking account (spend account), a savings account that can also be used in case I write a check or overspend that can be transfer to the spending account right away without an overdraft fee, and a savings account where long term saving can occur by putting money in and not taking it out until I want to take it out. I uses virtual account with debit card all the time and I have checks just in case of merchandise that does not take a debit card such as girl scouts selling cookies or the school selling candles. I like it because I do not carry cash around which I know I would spend if it was there.


key: chroma:document
string_value:
I have a mortgage with PNC, they let someone change all my personal information, my sister in law who was taking care of my payments because my brother is on the Deed. The mortgage became 4 months behind before I found out. PNC told me they have recordings of my sister in law changing my address, email and phone number on August 5, 2018, in November my sister in law told PNC I was fired from my employment and then in December my sister in law asked for a payment plan. Pnc told this to me. I was never fired. I am retired and PNC has my retirement award letter proving it.


key: chroma:document
string_value:
The Staff at our local PNC Bank are very helpful and always make us feel like valued customers. We use the bill pay app and are very happy with the ease of use and reliability. We also use their facilities for safe storage. We do use the PNC credit cards. We avoid their savings accounts because the interest is very low. Otherwise we are very pleased.


key: chroma:document
string_value:
My experience here had been horrible. Their system doesn’t efficiently update for your activity, so you can’t really keep track of your account. It's literally all over the place. I was charged twice for 2 transactions where I had to file a dispute. I wasn’t aware of the small negative balance. It didn’t show up until I was charged an overdraft fee. I put in money the same day to cover the negative balance and still got charged another over draft fee. Customer service is horrible in helping, don’t even bother! They can’t help you. It has happened to me like 3-4 times.


key: chroma:document
string_value:
I’ve dealt with a lot of people in customer service and I use to work in a call center so I know the job isn’t that hard. When I called I was told one thing would happen with my account and there would not be any overdraft fees posted. We got everything sorted out! I wake up this morning to $108 in overdraft fees! I call back and am told I will get a call back, never do. So I call again and they say the same thing. Never get a call. I ask to speak to whoever is in charge and this person was very rude and said “She doesn’t want to talk to you”. I am annoyed beyond belief! I just want what said was going to be fixed!


key: chroma:document
string_value:
I've been with PNC for over 20 years. When I would request a courtesy refund of an overdraft fee, I would be told they could not issue a refund. After further review on their policies, I was able to find that they are required to automatically reverse the fee if a deposit is made the next day and if the amount overdrafted was less than $5. When calling the local branch, or visiting, I would get the same csr who would scold me instead of thanking me for being with them and offering additional tools to help. I was able to finally get the fees reversed after speaking with their 800 number and informing them of their own policy. 


key: chroma:document
string_value:
I would have given PNC some 5's but one of local branches is inconsistent with customer service and I have said as much to them. They were great when renegotiating a home equity loan I use as a line of credit. Same when we renegotiated a mortgage on one of our rental properties.


key: chroma:document
string_value:
Bought a car. The sales rep sent it through PNC bank. When coupons came for payments it stated automatic late fee set in on payment even if your payments aren’t late. I spoke with attorney on phone who said they could not by law charge late unless your payment is late. Waiting for written reply from them on why this is set in place to give to attorney. STAY AWAY from PNC bank.


key: chroma:document
string_value:
Opened our non-profit account in March 2019 because of their account features. Everything was fine until we were receiving a $20,000 donation. I called to make sure no holds would be associated with depositing a check because our donor wanted to know if they should rather provide us with alternative method. PNC assured us there would be no issue and no hold as long as the check is for less than $50,000. So, we make the deposit and the next day when funds were suppose to be made available, I get a phone call saying the check has been placed on hold. 


key: chroma:document
string_value:
I have a business account with PNC that generates over 1.4 million a year. Submitted a franchise fee of $1000.00 in April that was processed through their bill pay program. When it arrived in Las Vegas someone got a hold of check,changed the name and address and cashed it. PNC has a copy of the check with the person who stole it and has determined that its not their problem. So much for standing by their customers! They get a 1 star because there is no Zero. Sonny **.


key: chroma:document
string_value:
After waiting 40 minutes to speak with a representative, I spoke with Danielle. She was not pleasant or friendly. After verification, I had to debate if she could notate my account for a payment I made at the branch. She could care less. The payment was not late but after 40 minutes of waiting I'd prefer the notes confirm the reason for my call. Her response "I guess I could put it in the notes"... PNC, please improve your customer service!


key: chroma:document
string_value:
I applied for a home equity line of credit. I submitted the required documents. On the 9th of July, 2019, I signed the final document at local branch of PNC. At that time I was told, I had to wait the 3 day required time. This I understood. After the 3 days, money was not deposited into my account. Upon contacting the loan department in Pittsburgh, I was told the money wasn't available yet because I didn't request that I needed the money immediately. I've never heard of this practice. After numerous phone calls and talking to numerous personnel, I was told "booking" wasn't completed yet. 


key: chroma:document
string_value:
Avoid this bank. Customer service sucks. Their systems don’t update like they should. They keep moving money from my reserve account when clearly there’s enough money in checking but since they use some outdated systems it never reflects the right amount.


key: chroma:document
string_value:
After two reps and 40 minute wait, “money manager” could care less that I’ve been a customer for 50 years at various PNC predecessors and since their takeover. Asked him to waive a $36 overdraft fee on an account I usually diligently monitor, because I overlooked one check my wife wrote. Asked as a courtesy, but all he quoted robotically was that it was a “correct” charge by the bank. I guess they are not making enough on their investments, so need to squeeze us. Sad to see real personal service forgotten. Another issue: convenient branches are disappearing, and hours curtailed. Time to find a bank with more heart, if that is at all possible.


key: chroma:document
string_value:
Worst customer service ever. I attempted to pay on my home equity line in the bank and the teller could not figure out how to make that happen. I then attempted to do so by phone, again no one could figure out how to make the payment happen. Time for me to move on and find a bank that actually wants me as a customer and will provide customer service.


key: chroma:document
string_value:
I have had a PNC account for over two years, I've never overdrawn with PNC and I don't have overdraft protection,..I've been the victim of identity theft prior to opening this PNC account. That was told to the branch manager. After suspicious activities I wanted to close the account and open another account at PNC. I told both places (the same company) sending direct deposit checks of the new routing number to the new checking account. It was before a holiday and the weekends coming when I asked why one check the week before went into the new checking account and then later I asked what has happened to the other check. The teller said it went into the closed account. I asked the teller why. THEY SAID THAT SHOULDN'T BE POSSIBLE AND AUTOMATICALLY SENT BACK IF I CLOSE THE ACCOUNT TOO SOON. 


key: chroma:document
string_value:
From day one, the entire mortgage process was horrible. They don't value you as a customer. They made me jump through so many hoops and so much red tape. I should have been on their payroll. I was putting in so many hours photocopying documents and paying to fax and mail document after document. The mortgage loan officer was not helpful, and showed no concern to my struggle. After getting the mortgage they were late paying my property taxes, and their website is a black hole. You cannot find a log in portal for your mortgage and their customer service is beyond useless. There may as well be untrained 5 year olds staffing their customer service line.


key: chroma:document
string_value:
I like PNC Bank but their mobile banking app is the worst!! It is down about 50% of the time I go to use it. Constantly getting the "Out of Service" banner when I go to log in! Frustrating! It's time for PNC to figure out the problems and get with the modern age!!


key: chroma:document
string_value:
I had opened an account with them and was suppose to have my SS sent to my new checking account. (I was moving to Florida and the bank I was using had no branches in Florida.) The paperwork for the SS was never sent in and so this never happened. I got charged and charged for breaking their rules" out of their Corporative neglect and mistake. I went into the bank to talk with the manager. She looked at the papers, asked to see my card and shredded it. Then looked up and said, “Now you don’t have an account.” I had deposited $500 in this account. $100 only for the checking and the rest for this Statement saving and according to them I also had a reserve checking account without an checking number or checks.


key: chroma:document
string_value:
Stay away from this or any PNC Bank credit card. They won't post your payments, don't matter how many times you call, so they can charge late fees. Just closed my credit card account today. They will scam you and take your money. Solange **


key: chroma:document
string_value:
A representative of this bank came in to my job`s orientation, offering $200.00 free to open an account, with nice details. I was wrong to assume this would get better as I listened. I already have a bank account with another bank and have for many years. I have no outstanding car loans, live in a paid for house and have a driver's license to match. My job had to have a decision on approval of me, or not, with PNC Bank before I could go to work, in terms of how I was paid. I had to repeatedly call the bank until I found out in the 2nd day near close of business. I also don't have any outstanding loans. I've had 2 overdraft totals in 18 months, both just under $10.00. One of those being at the same timing from my own bank as I was trying to get approved for PNC, and was denied. I was zonked with being told that I was denied an account. Don't do business with them is my advice.


key: chroma:document
string_value:
PNC has give me the run around about getting my money back from the ATM. I deposited 700 dollars into an ATM to be preloaded to my smart access card and it continuously was counting my money and didn’t deposit but continue counting and read error and spit my card out so I then went inside and manager told me where it was an smart access I would have to file dispute and I did then I received letter that said no transaction made or record of, then I re-did my dispute because money still wasn’t in hand. So I ask to see cameras and they said dispute people looks at those. I still don’t have my 700 and either someone else pocket it or ATM service guy is a crook. My next step is a lawyer and a police report because being the amount is consider a felony charge. And something needs to be done.


key: chroma:document
string_value:
I made the mistake of over drafting a couple of dollars. As I went through my day I made 4 transactions. 144 dollars was charged in fees. As someone who lives off 8 dollars an hour, avoid this bank. Going to be great to not eat this week... Heartless people.


key: chroma:document
string_value:
Employees seem to be lacking a lot of intelligence. Also it is not recommended for foreign investors to open bank account there. They are discriminating against foreigners. They will get in trouble with Security and Exchange Commission.


key: chroma:document
string_value:
I had some money in my account and PNC Bank took my money. I’m going through a financial situation and they took more than the monthly fee. Usually a bank takes a 1.00 from your account but no PNC Bank took all my money. Never again will I ever deal with this bank again.


key: chroma:document
string_value:
I have had issues with them before but not quite this bad. My husband pays my credit card bill by mail. It is set up to be paid monthly from his account to mine. They consistently get the check on Friday but do not credit my account until Monday. This results in finance charges when not paid on time. Apparently they can’t credit my account on a Saturday or Sunday? Ok, if that’s not enough, they have no way of knowing when a check comes in the mail. If the bill is not with it they apparently send it back. They have no system to tell what money comes in when. I have spoke to about 12 different people this week and received 12 different answers. They have been trained to lie instead of finding an answer. This was the last straw. I will be changing banks. If I can’t trust them to tell the truth, why would I trust them with my money?


key: chroma:document
string_value:
I have been a customer for over 15 years with PNC. A while back I was dating a man that said "come on my account, if anything happens to me you can get money out". I asked PNC to remove me from that account. Their policy is unless some is deceased names can’t be removed. I had an account with them all by myself as well where my work checks went into. Needless to say yesterday PNC took the 3700.00 I had in my account to cover overdrawn fees in my ex's account. They refused to do anything about this and when I called my ex he said he reported the debit card stolen, which PNC refused to do anything about. All that money in my account was for my rent, my bills and food. And they didn’t give a crap. The account was not in my ex's name. This is the worst bank ever and I hope they get run out of business. They could care less the hardship they have caused me. Don’t bank with PNC Bank. This is how they treat their customers.


key: chroma:document
string_value:
Customer service people are not helpful. Very young, rude and slow. This bank said my account was hacked but never notified me that I needed to update my online banking username/ password. One 5/28, I tried to log into my online banking. I was unable to log in. I bounced around to 3 different customer service reps to finally learn that my account had been locked on May 6th. At one point, the customer service woman told me I had received an email about the account being locked, which I had not. I searched my inbox to confirm. No emails from PNC. If my account is hacked or there is an attempt to hack my account, I would want to know immediately, not 22 days later when I am unable to log into online banking! Overall, I think the communications are very poor and this bank is not well organized. I would not recommend PNC.


key: chroma:document
string_value:
I’ve had an account with PNC for ten years, never had any issues, until now. My social security number was stolen and someone ruined my credit. I thought my money was safe in my bank. I even alerted them to the issue. Incorrect, they allowed a company that buys out collections, even after they were removed from your credit report and records to clean out my entire account. As if that’s not bad enough, they let them do it on the Saturday before Memorial Day... so I can’t even speak to anyone for three days. I can’t get gas or food or anything else I need because of a scam that this bank allowed. I have no idea how this is legal.


key: chroma:document
string_value:
We have had a Commercial Loan for 15 year. I would never recommend or borrow from this bank again. It is the WORST lending institution I have ever dealt with. A red flag should have gone up when the Loan Officer was 20 minutes late for the appointment to finalize the loan. The Teller was extremely rude and act as if we were an imposition after we had driven 30 miles to a branch because we had to change our address and they required that a fax be sent... ON A DIAL IN FAX MACHINE (who has those). The never-ending automated phone system is a hassle to use just to get a payoff statement sent. We close on the sale of the building and our loan will be paid off Friday, can't wait. I will NEVER do business with PNC again, no matter how low their lending rates sink.


key: chroma:document
string_value:
Although I've been happy with the bank I currently use for my checking account (Regions), I'm in the process of moving to a different state where my current bank does not have any branches. So, I opened a checking account with PNC, and funded it with a check drawn from my existing account. The check cleared on the following day, May 23. My employer requires a voided check in order to transfer my direct deposit to the new PNC account. 


key: chroma:document
string_value:
I did open account with PNC Bank and they offer me a credit card with 0% interest. When I looked at my bill statement it was a charge. Was waiting for answer for month, finally some ** called me and refused to open me 0% rate cc. I'm never going to be customer for this institution. Scammers, liars, not bankers.


key: chroma:document
string_value:
This has been the most horrible experience I’ve experienced in quite a while. I set up an account online. Nowhere that I saw on the website did it say it was going to be $25 so I didn’t expect that to come out but OK that’s fine. So I set aside time on my day off Saturday to go to the bank to sign to get my card and I waited an hour! After waiting an hour, I signed all of the paperwork and left. Fast forward 5 days later and there’s still a hold on my account. I called customer service and they told me that the lady at the branch didn’t fax over the paperwork and that is why my $25 that I deposited is still on hold and that I would have to go BACK to the bank and sign for the card again. 


key: chroma:document
string_value:
Tree fell through our house over six weeks ago. AAA Insurance took ten days to get money to us. PNC, as the mortgage holder, now has our money. Four weeks of calling DAILY, we still have no money. Every document sent in is wrong. They have never contacted us to help us get the required information. I can prove that they are just stringing us along. Documents that they have refused are now OK. Others that they have accepted are now wrong. Worst Mortgage company that I have ever dealt with. Will never do business with again. Consumer BEWARE of what you sign with this company. They claim to be protecting you as a customer but their process makes no sense. Have already spent $22000 of own money stabilizing home and they just informed us that they can't accept Contractors W-9 because they can't tell if he wrote 2018 or 2019. These people are insane!


key: chroma:document
string_value:
I recently requested to close the escrow account on my home loan - that process was a cluster. When I finally got approved, they wanted to charge a 2.5% closure fee. What a joke... Now looking to refinance with another lender. Avoid PNC like the plague.


key: chroma:document
string_value:
1. DON'T WASTE YOUR TIME CHECKING YOUR BALANCE ON MOBILE APP. It doesn't accurately reflect your balance, either at the time of transactions, the next day or even after the transactions post. I paid 3 bills online after the 10 pm cutoff of the banking day, around 10:30 pm. The initial debits showed. By the next day (the same bank day as the 3 debits), the debits disappeared, leaving me to think that they didn't go through. One of the payments had to be done by 11:59 pm, the day I paid it. I called customer service, who could only say that they didn't see the transactions. They accelerated my situation. I was told that someone would call within 24 to 48 business hours. It was Friday, leaving me wondering about the account all weekend.


key: chroma:document
string_value:
I started my small business 5 years ago and have used PNC Bank from the start. The Columbus Indiana branch on 25th street needs lessons on courtesy. Every single time I’ve had to deal with these rude people, I’ve left upset so between this issue and all the service charges just to have a business account, I’m just done! 3.00 just to check my balance from a business savings account. 5.00 to maintain said account. The list goes on and on. I have been to other branches and not had any problems as far as customer service and I don’t have many issues with the app. It’s a shame that one branch of rude customer service people can ruin it and so many service charges as well.


key: chroma:document
string_value:
PNC wouldn’t refund my money due to me miscalculating money cause of their APP said. I had the money in my account. Now ya I understand if this happened every week to not refund something but I also understand customer satisfaction as well and I’m very unsatisfied. This doesn’t happen every week. As I’m normally good with math and calculating how much I have. Tired of the same issues every time with PNC taking an overdraft fee when I have money being refunded as is.


key: chroma:document
string_value:
I would highly suggest using any other bank rather than PNC. I started a savings account to park money used periodically to fund CDs in another bank. Despite using the very same user ID and password as I use on two other banks the software at PNC repeatedly corrupted my password blocking my access. I repeatedly complained and there was zero improvement. Finally I got so frustrated that I called and asked to close my account. They were able to get me temporary access and I transferred all the money to another bank and thought they would honor my request to close the account.


key: chroma:document
string_value:
I have had nothing but problems out of PNC, being called to tell me my car loan is on Collection and pending repossession, even though my parents were on time. Very rude customer service reps. And the most infuriating automatic answering service, that if someone doesn’t answer the phone in the first three rings it will hang up on you are you at spin five to ten minutes just to get the automated machine to understand what you want. I will never go back to this bank, this is just the most recent problem I have had with them. Type to get a refinance with a different bank.


key: chroma:document
string_value:
My PayPal account was hacked and $10000 was stolen from my PNC checking. PayPal didn’t care. Called PNC and was told we’re such good customers they felt we’d just cover the loss! They’ll open a dispute of charge but no guarantee we get money back and it will take 10 days. I have no money for food or to pay bills or mortgage. They really didn’t care but are charging us overdraft fees by the second. They are evil.


key: chroma:document
string_value:
I have been reliable PNC customer for the last 8 years. While I have had several complaints in the past, nothing has frustrated me to the point of writing a review. I have been living abroad for the last 8 months and traveling extensively. I have continually updated my account to approve such travel. However, three days ago, for no apparent reason, they 'red-flagged' my recent purchases and froze my cards without warning. I have repeatedly messaged their customer service agents to no avail and was finally told to use the chat or call directly. 


key: chroma:document
string_value:
In early 2018, PNC pressured me into getting another VISA credit card explaining that they could offer me a significantly lower rate. I planned on transferring my activity from the higher rate card to PNC's card. I was not transferring any significant balance (<$200). I tried to use their card for a cash advance at the branch in Allentown, Pennsylvania near Cetronia Road. They declined to do so - which is their right. And I called to cancel the card - which had absolutely no balance on it - which was my right. PNC Visa refused to cancel the card after the first call. And after several more phone calls, they told me they canceled it but would not send me confirmation. Two weeks after that call, PNC sent me a letter confirming the card was active and they were updating my address. I had better success with a PNC branch in Rockville.


key: chroma:document
string_value:
They kept calling me over and over again about transactions that I made on my account. They even denied my transactions claiming that it was a protection policy and they eventually compromised my account without even asking me. Now I have to get a totally new number and change all of my credit card information for every website and for work and school. B.S.


key: chroma:document
string_value:
I received a check from the college I attend and just last week cashed a check with no issue at the PNC on W Broad St in Columbus, Ohio. Today I went in with the same type of check (nowadays schools disperse checks in two payments, back to back) and received a lead worker named James. He gave me a hard time and said he needed to verify the check. Ok. I inform him that the gentleman next to him cashed the same check for more less than 2 weeks ago. He pretends to call and verify the check and after it ringing for about 10 seconds makes an moron comment that they are closed on a Friday at 1pm! Idiot. 


