# embeddings_queue

created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1334efff37ca4d17a96aab2688abfd40
encoding: FLOAT32
metadata:
{"chroma:document": "I had this Chase Visa credit card for about 20 years. I paid every month and have a good credit rating. Last month my mailed check did not arrive before the due date and Chase instantly froze my account, hit me with all the late fees, and rejected charges. Since this card was used for automatic online charges it forced me to quickly replace the card with another. This is not how you treat a loyal customer of 20 years. In my opinion this is a greedy company that only cares about maximizing profit at any cost and has no loyalty to customers, even if they are long time customers. I would avoid this company. I cancelled my account with them and replaced the card with one from my local bank. I recommend everyone do the same."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 121ed98a0b4d4b1f8b4b85f431cb397c
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a account online to get a Disney debit card, nothing was said I would have to go to a physical location. I soon called when I couldn't log in and they told me they suspected fraud and that unless I could go to a physical branch, 2.5 hours away one way, my account would be closed. They already took 300 dollars to put in the account, which at time I was told would be mailed to me. A month or so later I am now being told they suspected more fraud so to get MY money back I would have to spend 5 hours to go to a physical branch for them to be able to mail me a check. They basically stole 300 from me and act as if it's my fault because they don't have details online."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57eaf5df09ce437488b8f78d64f6563a
encoding: FLOAT32
metadata:
{"chroma:document": "Been with Chase, a long time. They shut down the local branch. Now any chase customers in my town, have to drive 30 minutes to the closest chase. They didn't even leave an atm. That's ok chase. 4 other banks in our town. No worries, me and my business have gone elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a4a85d580f634deb947d28e4e0ac56c9
encoding: FLOAT32
metadata:
{"chroma:document": "So I went to chase bank in McAllen Texas Nolana & 29th I live in Sugarland Texas. I deposited 8000 cash in person and 45 minutes later received call from manager saying it was $7320 not $8000 so $680 short. Teller counted money 3 times and now they are not giving me $680 back. Chase bank head office wants me to file dispute with branch which is 350 miles from home. I called the head office minutes after I received call from branch office and I was told as long as I have deposit slip It will be solved in my favor. Now don't know what to do. I lost $680 because they have thief inside that branch."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5740aee3f9cf4607b147d810bb7cee11
encoding: FLOAT32
metadata:
{"chroma:document": "Let me start off with, I've NEVER left a negative review ANYWHERE. I've been with for over 10 years, it's the only bank I've ever worked with for that matter; from personal debit/credit cards to car loans. Also worth mentioning I've never called Chase and asked them for ANYTHING, outside of replacing a lost card. Now I understand a Law was passed with the last stimulus check that forced banks to give an \"overdraft assistance\" to those negative accounts when the check was deposit. I also understand that \"assistance\" needed to be paid back. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d55509c22e0340c4a9bafb634544c8f4
encoding: FLOAT32
metadata:
{"chroma:document": "I went into Chase Bank on a Sunday when the bank was closed to use ATM. I used a debit card from a different bank to withdraw $500.00. The ATM withdrew $500.00 plus a $3.00 fee. No money came out. The receipt showed they withdrew the $503.00 from my account. The receipt said WE AREN'T able to give cash right now. I went into the branch the next day with receipt expecting to get the money. Chase said nothing they could do and dispute it with the bank the card was with EVEN THOUGH THEY TOOK OUT THE $503. The other bank took my info and I filed a dispute and confirmed the money was taken out of my account. The bank that the card is with told me IT COULD TAKE UP TO 45 DAYS TO GET CREDIT!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 11d5144f04ca4277839512b3d36be1e7
encoding: FLOAT32
metadata:
{"chroma:document": "I created a new checking account with Chase over a month ago, and I never received the $200 bonus advertised on their website. I called customer service, and they asked me what coupon code I had applied. I told them I followed the directions on the Chase website where it says: $200 Checking coupon code applied when you click \"Open an account\". They told me a team would research it, that I would receive the $200, and that I would hear back in 2-3 business days. 3 days later still no response and no money. I called again to find out they had never assigned the ticket to someone. They said to give it another 48 hours but there was no guarantee. To me this is an indicator of poor customer service, and I will not continue to do business with Chase. The $200 seems like a scam to get people in the door. I will be closing my account and switching to another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dfb8007cc5184a8187554727b6ae4f48
encoding: FLOAT32
metadata:
{"chroma:document": "Great bank. Always helps me out and great customer service. If there's ever a charge I didn't do they give me my money back immediately before looking into it so they believe their customers. Real nice. Been with them 11 years and not changing anytime soon."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 27dbaa1c04604f4ebb18b8481ae0a71a
encoding: FLOAT32
metadata:
{"chroma:document": "I've been trying to buy a new system for 5 months now. I finally place the order just to have Chase decline my credit card and ask me if it was fraud. I have no time to buy it again cause the sell out. Chase doesn't care."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c9285787a41245708adde747886888b2
encoding: FLOAT32
metadata:
{"chroma:document": "Hello, I had some issues with the government and the issues don\u2019t have any relationship with money, but they trying to force me to do things I am not willing to do. So, the FB and Police, surely forced the bank to issue a fee of $600 negative to my account, when I called for that because the maximum over draft fee protection can go up to $100 max, but I was surprised when I saw -$600. On my account. I have received emails remind me to pay these amounts. When I called Chase and asked them about that they always closed the phone or make me wait for two hours."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f154edd7fa684cb9a65e4a57e5ed0541
encoding: FLOAT32
metadata:
{"chroma:document": "I am very disgusted and disappointed by Chase Bank. My husband has been unemployed due to the pandemic and he has been receiving unemployment benefits to my accounts (his wife). Right when we receive our stimulus check Chase closes our account because they said it\u2019s under review. Once I call and ask what was wrong they said that our account is under investor Fraud because I\u2019ve been receiving my husband's unemployment under my bank account because he doesn\u2019t have one. We explained and provided proof of everything and they still said they didn\u2019t want us to have as a customer. I am very upset because one we weren\u2019t aware of this being a problem, two they were very disrespectful and not just that they\u2019ve kept our money. Over $3,000. It\u2019s money we have been struggling to have. I have been loyal customer for them to have treated me the way they did. And not just that they haven\u2019t even sent our check with the money. l they owe us."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c5bf29a9d0b2459f8b56c69c5fb241d1
encoding: FLOAT32
metadata:
{"chroma:document": "As a payroll manager I am aware when people's checks are not deposited timely. The interesting thing here is the bank it ever happens with - and happens routinely - is Chase. The rest of my department use Wells Fargo and BOA - their payments are never delayed. Today is the day the stimulus was supposed to be deposited, not only did I not get the stimulus, as usual, I did not get my paycheck either. In short, I believe they delay ACH payments in order to use money that belongs to its customers for 2 or 3 extra days for free. The next time another major bank gives me a cash offer to switch to them, I'm taking it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5d40f5d7c65f443daa25f4e6a550e44f
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve had credit cards checking savings auto loan and mortgage. Never had a bad relationship. Closed my card due to bank policy without a warning. Reps can\u2019t give more info just have to wait for results. WHAT?!?!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa932484c5c642c3895875f6605e0d41
encoding: FLOAT32
metadata:
{"chroma:document": "This company is the lowest form of life there is. I had excellent credit with them, then I had an unfortunate health issue that left me disabled with just enough money to barely live on. I currently am living in the streets and I have asked them to remove their negative entry on the credit bureau or at least zero out the balance. It comes off the report next year and they have already did a write/charge off. They claim they can't remove anything. This is NOT true according to legal counsel. They are bound by the law to report anything to a credit bureau and they can remove anything at any time, there is NO law. They claim they cannot remove anything and they could care less about someone that had an excellent track record with them until my disability. Stay away from them for anything, as they are the biggest crooks ever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e54a1a74a8df48289eb072dd7af901f1
encoding: FLOAT32
metadata:
{"chroma:document": "I had a Chase Bank checking account and it received legitimate USA originating UI (unemployment insurance) benefits for only a few weeks (during spring 2020) only to be abruptly \"blocked\"/\"closed\"/\"restricted\" by Chase Bank and all account funds withheld. All this done without any explanation, despite my multiple communication attempts that also resulted in them refusing to confirm to me as to by when they will release/return back to me my account funds. I not only communicated with them trying to seek those account funds back from them, but also I communicated back and forth with about close to 2-4 dozen different USA based entities of all kinds (e.g. US and State Government based entities, news media companies, Better Business Bureau, etc.). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a7c1c128baa24d0fb11187e2b723abe7
encoding: FLOAT32
metadata:
{"chroma:document": "I just want to give some credit to my hometown Chase Bank in DeRidder La. My wife and I have banked here for 25 years, and would never consider placing our money anywhere else. The staff is always friendly, helpful, and dependable. We especially want to give our appreciation to Misty **. Misty has always been with us and has helped us more times than I can count. (You guys really should make Misty the branch manager if she isn\u2019t already). We have had occasion to visit other Chase Banks in our travels, but none can compare to the Chase Bank of DeRidder La."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b9509b8a549495080eff778a60cac86
encoding: FLOAT32
metadata:
{"chroma:document": "I have banked with Chase for almost 20 yrs now. During that time, I have also held accounts with other institutions, and whether I left Chase during that time or not, I have ALWAYS come back. I have NEVER found another bank that has worked with me and adapted to my needs for certain services, products, or assistance! When I'm in a financial bind, a cross-country trek, discharging from the military, experiencing medical or family emergencies, or attempting to bank from awkward locations and relinquishing Power of Attorney to another...They're always available to me 24/7 to help. Their customer service is impeccable, and I'm extremely impressed by the knowledge that every one of their representatives possess. Thank You Chase Bank for ALL your support! I will recommend you to everyone I know."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a25e89b3a7847109bd661b0083e2864
encoding: FLOAT32
metadata:
{"chroma:document": "I am a victim of an online dating scam and an unauthorized payment scam. Since December 31, 2020, my Chase account has been frozen due to the detection of funds deposited in my account that was supposed to be directed to someone else. Due to the scam, my account was used for unauthorized transactions on the following dates, which Chase failed to notify me of this suspicious activity for 5-6 months."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 01f1d7a593484e4bb85be2e92f31193b
encoding: FLOAT32
metadata:
{"chroma:document": "Opened Account. Deposited check for 50k+ about 20 days later. Account locked. Online Access locked. Told they want to close my account. No reason. No clarity. Result: Me missing 50k+ until they deem it fit to send via cashier's check. I'm luckier than most that this isn't the only bank I have an account or money at. Missing 50k+ for any reason apart from fraud (which isn't the case) during a pandemic is no joke. Chase is a bad agent."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 78744d499ca6483dacddf2677b4c92e4
encoding: FLOAT32
metadata:
{"chroma:document": "On 2/11 I had my credit cards stolen. I immediately called customer service in tears because I was on vacation and needed my card. The agent told me they would ship my card immediately and I thought I would have it by now. I called again today and spoke to a woman named Suri and she wouldn't even spell it for me. I explained that I needed my card and she showed it was shipped on the 13th. I asked why so late when I called on the 11th and they said it would ship and asked why it wasn't expedited. She said it takes 5-7 business days for a new card. I've been unable to get groceries or do anything without my card. She was not very helpful and didn't even offer to reship or give me an alternative. All she said was wait until Monday and if I don't get it by then to call them back :("}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb42027a063c4d1f8f0ba8c2107732c9
encoding: FLOAT32
metadata:
{"chroma:document": "Forget about India and Malaysia new Chase Customer Service you don't like! We are shocked to find out by the eager demonstration how the Chase Bank totally, 100% changed its policy in the U.S.! According to the Officer, Relationship Banker Martin ** - the Chase Bank is no longer values and doesn't need any customers! Just a several decades ago the Chase Bank was very quickly building a fortune by inviting and attracting a new customers by creating the best products and providing a first class customer care! Now looks like the Chase goal is to push away as many customers as possible! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: abe5ad4abf0d4684b300e11fa72360db
encoding: FLOAT32
metadata:
{"chroma:document": "They don\u2019t care what you\u2019re going through. Made a US Chase account and I am already annoyed with their service. After two days they closed my account for \u201csuspicious activity\u201c. Not to mention I have a permanent structured settlement and I don\u2019t even know my card number yet and now I don\u2019t even know if my settlement will be able to make a direct deposit into my account. I really don\u2019t know what To do. Less than a week and I\u2019m ready to close this bank account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 943bae75b87e465898fa334cc16b8275
encoding: FLOAT32
metadata:
{"chroma:document": "We own a small electrical company and were sold on Chase's business account due to same day deposits and next day for ACH. We have had many credit card payments and have received maybe 2 of them on the same day, a couple as many as 5 days later, and we have never deposited a check and not had them hold it for review for several days. Sometimes I have called and they will release it early. The banker that sold us on these benefits was not educated on the facts of quick accept and your local bank cannot see your quick accept transactions. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ab97c9d1f2a64c3d950cca805ba9e8ad
encoding: FLOAT32
metadata:
{"chroma:document": "The $200 bonus to open a new checking account is a scam. I click the web banner on their site to link to the account opening form and waited for 4 weeks, no money has come into my account. when I finally call and ask why the bonus was not in, they respond because I did not enter the promotional code and I have passed the 21 days of account opening. No field in the account application mentioned it needed any code to qualify, but only ask you to wait for 15 days. THIS IS A SCAM! I am closing my account and take all my money out. Don't believe the bank, they will do anything to fool you and use any excuse not to give you the money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d34648bb2b024e68af42e42b4b061184
encoding: FLOAT32
metadata:
{"chroma:document": "I was scammed. Called Chase fraud immediately. It was 8:45pm. After the initial convo the investigations Dept was called, I pleaded with the Fraud Dept freeze my Acc and I would call in the AM days. Later pd out and said it\u2019s all my loss.."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4c68c3b35ea43b79b7cd340a50a7c80
encoding: FLOAT32
metadata:
{"chroma:document": "Chase has restricted my account, telling me that my balance is negative, while according to my records it is not. They will not provide me with information on the last transactions in order for me to verify this as my account is restricted. I have provided all documentation that they have requested but every representative that you speak with tells you something different! I received a letter that my account is blocked because of recent activity, however, nobody will tell me what the activity is. I am told that I don't have the right for this information. I\u2019m beyond frustrated and upset! This has been a very horrible experience and I will not do any business with this bank again!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f42a627155a4a90b2c6cfe3c9bc4b26
encoding: FLOAT32
metadata:
{"chroma:document": "Chase is by far the worst bank to do business with. Customer service is horrendous. Everything is outsourced to India and other non-native American countries. The days of great customer service are out the window. Do not use this bank. They have high fees for withdrawal at other ATMs besides Chase. I will bury my money in a fox hole before I use Chase. TERRIBLE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 15a19c4cd3ee42b9b2f25d26b5846eb1
encoding: FLOAT32
metadata:
{"chroma:document": "The worst website platform for credit cards and bank account equally. There is no place to see an ongoing balance, how is that even possible?! Not on statements, not on the website. And for someone who makes hundreds of transactions each billing cycle, figuring out what the balance was at the time of each transaction or each payment is an impossible task. You would think you should be able to see a breakdown under account activities that looks something like this - 1/1/21 Amazon.com $100.00; 1/1/21 current balance $1,100.00. All of my other banks and credit cards have this option available, Chase decided they want to make your bookkeeping life a misery. I even called customer service to see if there's something I'm missing, I was told that the only way to do that is MANUALLY - as in sit there with a calculator and add and subtract your transactions. Is this 1980??"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 866c5c4da3b045d092be4a74cd6fdc9e
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a Checking Account with my local Chase Bank Branch. I presented a certified bank check from another institution. My checking account was opened. The Representative told me I would receive my bank card in the mail within 3 Business days. After 7 business days I did not receive my card. I called the 800 number service line and was told that my account was closed and that Chase no longer wish to do business with me. I asked why my account was closed and they told me my account was transferred to the Fraud department and a check will be sent to my home. I went to the local branch to inquire what happened. The representative said Chase no longer want to do business with me and she did not have an explanation. She said account was sent to the special handling department. l told her I have financial obligations and I needed my money. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 719f487fa2024d8ca3e675fbea9cea5f
encoding: FLOAT32
metadata:
{"chroma:document": "I purchased plane tickets for a wedding in Ireland that was to take place in April of 2020. Due to COVID, all air travel was banned at that time by the United and by European Countries. I filed a dispute on my Chase credit card and they refunded the amount. However, it is now February of 2021 and they have sent me a 1099-C to file with my taxes. I have to pay income tax on this debt that they are claiming that they \"discharged.\" This was not discharged debt. This was not debt that I walked away from like a credit card that I just abandoned. This was a legitimate dispute. And Chase collected the funds from Aer Lingus, yet are still fraudulently claiming this is discharged debt and have sent me this 1099-C, which I will have to claim as income and pay taxes on. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48d7d77d63c64c9099e3e15ceba460ae
encoding: FLOAT32
metadata:
{"chroma:document": "They charge a fee to make a deposit if you deposit your own money into your own account. They charge a fee for doing nothing. If you want to do business with people that do business you're stealing their money by charging them to deposit money into your bank. That's a criminal act. I want my money back. I'm changing my account. I'm going to do business with a bank that appreciates doing business with another business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3e03f9764af54251b35df10749fed829
encoding: FLOAT32
metadata:
{"chroma:document": "I used chase credit card and points purchased an airline ticket on their travel website for 12/19/2020 traveling. Ended up I couldn\u2019t travel due to positive COVID-19. No one emailed or follow up with me for refund after I submitted the lab results on 12/16/2020. I called today and they said they used Expedia to purchase ticket for me so Expedia refused refund. Chase told me to contact Expedia but not giving me any necessary information to call. Chase also refused to email me for our conversation and instructions how to get travel voucher. Yes Chase is suck and not reliable. Definitely a scam."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 06cd454f8447429192d863f26ce628b4
encoding: FLOAT32
metadata:
{"chroma:document": "Chase has been such a phenomenal bank for me, I never had one issue when dealing with them. Staff is super friendly, polite, and professional. I've had several bank accounts in the past and by far Chase is the absolute best one I have had. I have the secure checking so I cannot overdraft and write checks. That's how I like it and I also have a Savings account opened today. I love customer service, if I ever had an issue it was always taken care of then and there at that moment. I literally have no complaints when it comes to Chase!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0730d442a18e4ed4a3a575933667c4d4
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Bank limits $25,000 transferring money daily. If you need transferring more money, the only way is to separate transferring in next and next days. Then, Chase bank locks your account without warning even it meets their daily regulations. To unlock account, it is a very very very big trouble. Fortunately, the local bank may assist you to call the center to unlock. Otherwise, your money will be locked inside."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d619fd70c01f42ff8447d0f8dc580360
encoding: FLOAT32
metadata:
{"chroma:document": "Hello, I called Chase today for a very simple issue. First person was rude. Arguing with me and not listening what I need. After a long time finally he got back to me, \"Yes it is good to go.\" Went back to my account. Have the same issue again. Nothing has been resolved. I have been transferred total of 3-4 times. This is unacceptable company like CHASE. I have been with Chase for so long but now I am considering switching my bank to elsewhere. Very very disappointed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d450c8994c2443993bdfd493a05645a
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is a thief and a liar! I had a checking account with them and they closed my account without notice or explanation and haven't given back my money in 9 months already. If you don't want your money stolen then steer clear from this bank at all costs!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2883935804764525a770cff8f2aed8bf
encoding: FLOAT32
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{"chroma:document": "I tried to use my debit card five days ago, and Chase had cancelled it without telling me and without sending me a new one. I have plenty of money in my account. After spending over an hour on the phone, it is not clear why the card was cancelled. It has been five days, and I still do not have access to my money. They say they sent me a new one, but not sure when it will arrive. Customer Service was not helpful. Chase is not doing anything to make up for this inconvenience. I will be moving banks. Stay away from this bank. They do not care about their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ca229d18df794093b7340312b16a8610
encoding: FLOAT32
metadata:
{"chroma:document": "Disputed charge. Called CS. Took ages to answer. I explained issue. Got transferred to 2nd dept. CS grilled me for every last detail. Then got letter asking for same info! Tried to go thru chase.com. Impossible!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae333d5fddae488f8993711e15e944a8
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metadata:
{"chroma:document": "I was pretty stressed out today because I had three overdraft fees due to automatic payments taking place, but Arlesia, a customer service agent refunded all three to me, and she was super nice about it. Usually they don't care, but she was super cool about it. Thanks Arlesia! (By the way, they totalled $102, which is A LOT for an overdraft fee. She refunded all three.)"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86431ce7151f42378388224a14f6ff11
encoding: FLOAT32
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{"chroma:document": "I was a member at Chase for about 5 years. Never one late payment. Spend about $3-700 a month. Paid the card off in FULL every month! When a $1000 false charge was added to my account, it took them over three months to remove it. I called over 20 times. Waiting on hold, and getting idiots to talk to. After the yelling, threatening to get a lawyer, and reporting them to the BBB, they finally removed it. The experience will haunted me for a long time. I couldn't sleep! So for the guy in these reviews that said they are excellent, I laughed, you haven't went through this. Good luck buddy. Maybe you work for them. I have excellent credit and have plenty of money in my checking account which I explained to the fraud dept. So they lost a great customer. Greg."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a47a4174b220486ab7c962925ddc3642
encoding: FLOAT32
metadata:
{"chroma:document": "I found some old savings bonds which I thought I might cash. I called the local branch - couldn't get through. I called the 800 number - the first two reps didn't even know what bonds are. The third knew what they are, but didn't know how to handle them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 464b5e6183a94e2fbb3f8c3a57471be7
encoding: FLOAT32
metadata:
{"chroma:document": "I had a claim for overcharging and they refused to accept supporting documents for my claim. The only digital way they will accept docs is through Secure Message Center that will not upload the documents. AND THERE IS NO TECHNICAL SUPPORT to fix the problem. So they just kept sending me to the thing that doesn't work and refused to talk about fixing it. It is exactly like they disabled it on purpose so you could not send them anything. I had to go to Staples to fax the docs, because a branch was so far away. I have had repeated problems with customer service not listening to me, just giving me negative canned responses and refusing to help me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e2e60c7375c43ee98ba847294ca6e1f
encoding: FLOAT32
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{"chroma:document": "These guys think that it's ok to put arbitrary holds on money that they have for lengthy periods of time. I understand putting holds on money available from deposited checks for a reasonable length of time, but they arbitrarily put holds on money even after they've been paid by the paying bank. When they told me that their decisions on how long to put holds on money was their own decision and had no relation to the paying bank or whether they actually received the money yet I couldn't believe my ears. Their policy is seriously that even after they've been paid by a paying bank they will still keep a hold on money active just because they feel like it. It's insane. If you run a small business and actually need to be able to use your own money to run that business, go find a different bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e4d661db0024ebd80241ff46765a30e
encoding: FLOAT32
metadata:
{"chroma:document": "If you're thinking of banking with Chase bank I'd look elsewhere. I just paid off a credit card in an effort to help my credit score and then had my limit slashed by the bank. When I called they had to make ANOTHER inquiry on my credit even though they just made this change yesterday and then refused to reinstate the limit that I've held for years. This is a slap in the face to a customer that has always maintained a good standing with credit and accounts, who has paid interest to this bank and who just paid a large sum of money to them that could have gone elsewhere. Very disappointed and I will be moving my banking elsewhere to a company I can trust and who actually gives a damn about their customers who are giving them business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2253f7f724ae48988a836ed3a0120a09
encoding: FLOAT32
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{"chroma:document": "My account was referred to a loss prevention team for an unknown reason right after opening the account and then the loss prevention representative named Harry answered my call to be nothing but rude to me. When I ask to speak to a supervisor because he was being very uncooperative and just kept repeating himself and wouldn't listen to what I was trying to tell him he then said he would connect me through to his supervisor and then hung up the phone on me. So after being treated so rudely for no reason I decided to close my Chase bank account and Bank elsewhere coz I refuse to deal with the Harry's of this world or a bank that employs them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 973e89c62a62410a8ae71495d0593e6d
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{"chroma:document": "I deposited money from B OF A to Chase bank for tax property. B OF A processed the deposit money and Chase bank did not deposit it in the right banking account. I am struggling with this case for 8 months. The Chase bank took the money and did not return it. It looks like robbery."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b213a12e3e0f4822a34d37715aa71e3b
encoding: FLOAT32
metadata:
{"chroma:document": "Chase has closed my account, kept my money and refuses to send it to me. I have provided all documentation that they have requested but every representative that you speak with tells you something different! I\u2019m beyond frustrated and upset! This has been a very horrible experience and I will not do any business with this bank again! To do something this evil in the middle of a pandemic speaks volumes about this bank! Beware!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8c89eb7461d148d59b86992dc6ec9761
encoding: FLOAT32
metadata:
{"chroma:document": "There is only 1 ATM in the city I live in. There are about 50,000 people in it. I often pull up to the bank and there are a line of cars waiting to use the ATM. One time the ATM was being serviced so I went to use the lobby (11:59am on a Saturday) and one of the bank officials locked the door just as I was approaching. He yelled out to me to use the ATM. I told him the ATM was being serviced. He then said to go to the next city (about 20 minutes away) to use that ATM. This has been the norm for about 3 years, and I've complained before but they apparently are only about making money, not making sure you can access your own money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f42526cec1d435b84030800f09640af
encoding: FLOAT32
metadata:
{"chroma:document": "When the pandemic hit, Chase in Flagstaff Arizona closed one branch, severely restricted another to just drive in and massively reduced the staff at the main branch downtown. Other banks in town did not. Truth is, however, that something was going wrong with them in Flagstaff long before this. They were importing tellers from other cities. When I asked why the staff shortage I was told that no one wanted to work there. At the time I did not believe that. Now I am not so sure."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45c24cc2559647939574a89b75a91b8c
encoding: FLOAT32
metadata:
{"chroma:document": "CHASE BANK, I've been a customer for over 20 years with impeccable payment history on 2 separate loans, I contracted COVID, and for reasons beyond my control, One of those loans was paid late, Now \"I do\" have a receipt showing paid on time as always but was never noticed from my checking account that there was a check issue, was not noticed by CHASE until a letter shows up stating a problem, the following day it was taken care of. With all the documents including Hospital letter of Covid, and supporting documents, I gave my phone to my son to take calls while I was literally in what we thought was a death bed, my son received daily calls from a message stating SPAM, he never answered so we came to find out later that it was CHASE, no message, no text, no emails, no additional reach out whatsoever. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c9217716142a4bb59351b350ec1ad746
encoding: FLOAT32
metadata:
{"chroma:document": "I submitted $2300 in a ATM on 12/11/2020. It\u2019s now 12/23/2020 and I have yet to receive my money in the MIDDLE OF A PANDEMIC BEFORE CHRISTMAS!! They lied to me & told me no issues were found with the ATM, which was proven wrong today. Come to find out there was an issue! Now I\u2019ve yet to get my money STILL. Lady on the phone told me \u201ccall the bank to see if there is a camera near it.\u201d IT'S AN ATM!, of course there\u2019s a camera! $2300 dollars in the trash! I want my money! Never dealing with this bank again. Did not take care of their customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4678d0dfcf434fcc9aa5f902ae22ee73
encoding: FLOAT32
metadata:
{"chroma:document": "On requesting a new investment account with the promise of $275 for the new account setup, I waited 5 months for this to happen (rule was three months), and was sadly disappointed when I was told it was not requested at setup. I beg to differ. Their only goal in dealing with me was to have me sign up with an investment advisor where they could reap more fees and money from me. Absolutely no interest in my own best interests, or portfolio growth. An Exit strategy is in the works from this potentially good service they could have provided."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 64dbf4f619ec4b33a63edc08d777c2ed
encoding: FLOAT32
metadata:
{"chroma:document": "From inception of my loan, Chase's absurd policies and poor customer service have left me pulling my hair out. 8 Mortgages prior with ZERO PROBLEMS. Chase misapplied my payments multiple times, charged my late fees, lost payments. One month they increased my payment and my payment was .05 cents short. They left that payment as 'UNAPPLIED' and charged me... yep another late fee. Hours on the phone being transferred multiple times. In 1 year, I have spent a total of 25hrs on the phone sorting my account issues. Wells Fargo Mortgage was delightful! Sadly, when working with a broker, we often have no choice. STAY CLEAR OF CHASE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 703bcea6d7324b308df9d391e5f643f1
encoding: FLOAT32
metadata:
{"chroma:document": "I don\u2019t typically make it a habit to write out reviews, but Chase? Oh boy. I opened a simple checking account with them. Everything seemed fine, until I got a call that they actually forgot to have me sign two documents. No big deal, I thought. It was a simple mistake, it happens. They also informed me that if I didn\u2019t turn in my documents, my account would be put on hold and eventually closed. Surely enough, my account was restricted from use after a week. Unfortunately, I had to work and my hours were in conflict with Chase\u2019s hours, and I was only able to come in on a day off. I let the banker know and an appointment was made, but the day I come in, 11:00 am, the branch is closed temporarily and the person that opened the account with me has retired."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db93404765ac47c5b9f39f1aab847c02
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Bank has representatives that lie and do not know what they are talking about. Apparently they have been trained by Chase Bank to LIE. The deposit tickets provided by Chase are incorrect and falsified. The dates provided by Chase bank for availability of funds is a LIE. Chase Bank commits fraud on a daily basis. I guess that's part of the company motto. If you want your money mismanaged or stolen then Chase Bank is exactly where you should be. If you want to bank with an actual bank then Chase Bank is not where you should be."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a38515ed678f43d39b4c9dc81975972e
encoding: FLOAT32
metadata:
{"chroma:document": "Started loan with Chase 5 weeks ahead of closing date Dec 3rd, 2020. Docs requested were sent when requested. 3 times the same docs were requested and I sent. Time goes by and at the 11th hr prior to closing I get a call from my agent on the home I am buying SAYING they (Chase) is not responding to title company. I call and I'm told they want another bank statement. First I had any notice of this. My home closes without a hitch but still no closing docs from Chase. I am all packed up and making the 7 hr drive to my new home/ title company to sign docs. On the way I get a call from a Chase person whose english skills were so poor I had to pull over to attempt to understand her, informing me all docs have been sent. I arrive at title and no docs. I am on the phone to Chase loan rep. He has no idea about anything. At 4:45 pm on the 3rd, the docs arrive but because Chase will not fund until the next day I have to stay in a motel. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c49efc2ca86481b8bca23a37582c7bb
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metadata:
{"chroma:document": "My father unexpectedly passed right before his birthday in October, I am now getting to his financial affairs. I went to Chase to close down his account at the Arcadia, Huntington Dr. Branch where he had been a loyal customer for 30 years and the person who helped me was so insensitive throughout the process. I saw him laughing with four other colleagues waving my father's death certificate in the air then all of the colleagues started laughing. I am the youngest survivor of my father and they treated me as if I was happy that he died so I can get the content. NO. I very much rather have my father here than have to deal with the extreme stressful process of dealing with a person's life belongings after they pass. PLEASE reevaluate that particular branch.. I read that there are similar complaints and this company isn't doing anything about it. My family will close down all accounts and take our business elsewhere now."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 26d85301568b4e90af65b5f94d4114f3
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{"chroma:document": "Received an offer to open a checking and savings. Spent an hour opening the account, then was promptly locked out of all online access including my previous Chase cc's. Spent 1.5 hours on the phone being transferred to 5 different people who had NO CLUE what was going on or how to answer questions (plus a terrible overseas phone connection) only to be told I should start again and open a new account. What a joke. Seriously, Case? With all of your billions you can't do better?? Get it together. All you will get here is wasted time and a whole lots of apologies."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f15933a9bf384d4a8862cc227bbda626
encoding: FLOAT32
metadata:
{"chroma:document": "I recently purchased an item on EBAY with my Chase Sapphire Card from what turned out to be a fraudulent seller. Within days I contacted Chase to dispute the charge. After several weeks Chase issued me a letter stating my dispute was denied because the Seller provided tracking information. I pointed out to Chase that the Tracking information was clearly fraudulent because it showed the item had shipped out 3 days prior to the purchase date. Further, it didn't have my address (only my city) and showed it was signed for in an office building by someone I never heard or and the package weight was listed at 18 lbs. even though the item purchased was a sports card weight ~ 5 oz."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f3eef9f57ca74f07a26e474d2380e611
encoding: FLOAT32
metadata:
{"chroma:document": "I have had many refunds due the coronavirus. Most recently I had a negative balance on my Chase credit Card for -$4,290.15. I tried to get an ACH transfer back into my checking account (Chase Checking Account). After many failed attempts to receive an email from Chase confirming (random email sent by their system 24-48hrs later), and with a push from the CFPB, They decided to force a check thru to a mailing address that they changed on their own. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8bdce2958d4b44d4bd9eff190227f2d3
encoding: FLOAT32
metadata:
{"chroma:document": "Bad customer service at branch, online and on phone. Website is dysfunctional and I was locked out of my account for no apparent reason. Apparently no one at branch or by phone knows the amount you can deposit with mobile app. I can understand withdrawals being limited but deposits? I have never had such bad customer service at a bank. I am waiting to speak with a supervisor as I write, been on hold for 75 minutes. Be prepared to waste many hours trying to get simple functions done."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d077c3e730f74e08b0ec9e8b51c46902
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metadata:
{"chroma:document": "I would not even recommend this bank to my worst enemy if that tells you anything.. They are holding my unemployment direct deposit for five days which they have never done. I have been a customer with them for two years for the last 3 months. They have been doing a lot of shady things with my account ever since I've been drawing unemployment. My bills are scheduled to come out and they are not releasing my funds 5 days later. They are using Thanksgiving as their excuse. I am going to have $120 in bounce fees thanks to Chase Bank on the 29th. The money was deposited into my account on the 25th and they will not release it till the 30th. They also did this with my government check, my stimulus and my tax return. They tried to hold for 15 days. Luckily I found somebody there that was willing to do their job and they fixed it after 5 days. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ff2d23d1dd342ba932f970ae7093f12
encoding: FLOAT32
metadata:
{"chroma:document": "Difficult to set-up a recurring transfer, but once set-up is quite efficient. Some of the personnel within the bank's operation area provide wrong information, such as that a recurring transfer cannot be done by the bank, that the customer should use a wire transfer to the account. Branch personnel were more knowledgeable in the process."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 049cebba01194d649b2e7faf61a4a76e
encoding: FLOAT32
metadata:
{"chroma:document": "I am deeply disappointed in the unsatisfactory level of service from Chase Bank in a time of need for me and my family. I have been a Chase Bank customer for roughly 10 years and recently needed to open a probate account for a deceased family member in which I have been named executor of the estate. The barriers presented by Chase Bank that prevented opening the needed account has been frustrating, time-consuming, and emotionally draining. The process needs further review for improvements."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a37ebd043104de9b212979381b9cfc5
encoding: FLOAT32
metadata:
{"chroma:document": "Trusted the stated fiduciary private client advisor Darren ** who is interested only in harvesting fees. After losing my health, job, and house ended up getting scammed out of $40,000 in a JP Morgan junk bond fund. After depositing what was left from a huge house loss they cancelled money market and advised me into JPMorgan bond fund that plunged nearly 12.5% in a week. Gutless advisor claimed it was all JPMorgan advise, not his. May KARMA catch up with him."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81c345bcabe94d6097a870aa0fb343a7
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metadata:
{"chroma:document": "I went to the grocery store this morning at 1 am to avoid crowds and Covid. Loaded up a cart, and when I tried to pay, had the humiliating experience of a locked account. No notice, no call, no email from Chase. I had to just leave my groceries on the belt. I then went online to see what the problem was, and there was nothing indicating my account was locked. I figured out while online that my account has been locked all week, and that due to Chase not informing me, several automatic bill payments had not gone through and I didn't know. So Chase has kept me from paying my credit card and phone bill, and kept me from buying groceries for my family. All with no contact, no explanation. You expect this kind of treatment from Wells Fargo, but not a bank like Chase. Their service has really gone to the dogs. This experience has cost them my business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a244cd187914142b2592e622a875661
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metadata:
{"chroma:document": "I am a retired employee of Chase, I receive a monthly pension from Chase, I have an 820+ credit score, and I am a Sapphire Reserve credit card holder. Recently opened (online) Chase Premier Plus Checking. The following day I received a notification that this new account was closed and my online access was locked. Telephoned and was told my account was closed and Chase did not want me as a client and all my accounts would be closed. I asked why this would be and was told...\"We don't have to provide a reason...Chase does not want your business.\" Needless to say I was shocked but not surprised since increasingly their service quality has significantly deteriorated....They constantly send me messages about increasing my credit line along with special offers for \"valued clients\" all obviously a joke."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b99170b705874146b3535a5d0b22a2bb
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metadata:
{"chroma:document": "I've been Chase customer for last 20+ years when it was \"First Chicago\" and then \"Bank One\" (acquired by Chase). My average checking account with them is in higher 5 digits all along. Yesterday, I tried to wire $12000 funds to another Chase account (another person with 10+ years having that account too), they put that on pending state. There was absolutely no attempt to call me or received no emails until 7 pm stating \"Dear Customer: We have not sent your wire transfer referenced above because of a delay in processing. We will continue processing your request and contact you if we need more information. If you have questions, please call us at 1-800-935-9935 for personal accounts or 1-800-242-7338 for business accounts.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c20d95b025974f73ad0e2a8fdfbc03d4
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metadata:
{"chroma:document": "I have been a Chase customer for over 10 years, my husband about 20. We have 3 personal acc and 5 business acc, never had problems until today. I receive a letter stating they are closing my accounts less than 30 days. WITH NO REASON OR EXPLANATION. Thank you. I will take my business at different bank where they will appreciate."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c70e56c9479147aabd592db7e59b81ef
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metadata:
{"chroma:document": "My husband deposited a large sum of money in a Chase ATM. He deposited cash and the ATM gave him an error message and did not reflect the deposit. He called the Chase claims department and they told us would get our deposit in 12 hours. After 12 hours we saw no deposit. So I called back. I was told that we would have to wait up to 2 business days. I called back again, and I was told we have to wait 10 business days... My family can't wait that long. We have bills, we have rent, we need food. 10 days is ridiculous!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 385b18e2f3674eba99bec490040dadcc
encoding: FLOAT32
metadata:
{"chroma:document": "My onward flight got cancelled in March due to COVID, and I haven't a refund yet for my onward or return flight. I have spent 20+ hrs on hold over 7 months with no resolution. I understand that Chase systems were overwhelmed in March, but there is simply no excuse to deny resolution now. I have NEVER experienced such incompetence and would advise anyone to avoid using a Chase credit card or the Chase travel portal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1299007fdd3543c0b242a19611b69bbd
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metadata:
{"chroma:document": "I am a retired Professor of Economics who is disgusted with the employees at the Pine Lake branch of Chase Bank. I have been a client for 30 years & have encountered the same difficulty' whenever I try to bank coins there. I do not use money often enough to fill paper receptacles. Today, I deposited 2 checks worth $80,000, but the two clerks there would not accept my coins (arranged by amount), so I was delighted to fill the trays myself. I do not relish dealing with employees so inured to their idiotic that they cannot put coins into the plastic tray. These two employees should be terminated immediately, and allow them to join the cheerful unemployed in our depressed economy. Hereafter, I will open an account with Wells Fargo, next door, and pray to the exalted that these two women are fired. Where and how do you hire the most inefficacious derelicts who belong more in a homeless shelter than monitoring your counters? Prof. R. T. **."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have 3 accounts with CHASE BANK. Chase took my incentive promotion from a account I open to make a purchase of merchandise from Amazon. I was lied to by Chase Supervisor when I tried to reconcile the account. The supervisor promise to fix the problem and return my promotion to my account. I was told to wait on confirmation approval letter which took 2 weeks and I was told in the letter that chase would not be able to fulfill my incentive promotion. BE CAREFUL. They will lie to you and not fulfill their promises. I stop using all my accounts. NEVER will use them again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "On Friday I transferred $400 to my savings acct. I have not been working due to covid and pawned some jewelry to make my car insurance payment. On Saturday I went to pay it and my savings account was GONE! As was my money! I called and they said they had canceled my savings because I had not deposited in 30 days (yeah I'm NOT working anything to save) and they would put it back in my regular acct in 3-5 business days! Meanwhile, my insurance is cancelled and still no money in my account which is now overdraft???? I have been a Chase customer for over 10 years and upset by this. Oh, and I suppose they will tack on a overdraft charge $35 for each item on top of that!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "In my 6 years of owning a business, these guys without a doubt take the cake for worst imaginable service I didn't even think was possible. I was referred to this company by a friend, who has also since left due to poor service. After the government shutdown due to the covid19 response, I was legally only allowed to do takeout. My terminals shut down weekly and get replaced at least bi monthly due to whatever \"programming error\" excuse they can come up with for that month."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7a053c81097743c29fa1b7d2d4c2c2f2
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{"chroma:document": "Chase Bank officers were very good at talking about how good Chase is as a bank. I opened accounts with Chase with large balances. Then out of the blue Chase said the bank was closing my accounts. After numerous calls to find out why, no answers, I got to a supervisor who hung up on me. Never use Chase. They are not reliable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Over a week ago my card was compromised. The bank notified me to ask me if I had authorized a charge. I was very happy that they would do this. They cancelled the card and said they would send me a new card. It has now been over a week and I do not have my new debit card. I was not given an option to have the card overnight sent to me. I have no access to any of my funds. I have an emergency and no access to my money. I cannot go to the grocery store because I don't have access to my money. I should have been told that it would take 10 business days to get my new card. This is so wrong. I asked for compensation and they said that there was none. Very poor business to hold someone hostage."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase suddenly canceled my account because of fraud. No proof of it and all my transaction were legitimate. Then they canceled my wife's account for no reason. No fraud there either. Now after more than 2 weeks we haven't gotten a check on either account to settle the accounts. What a sorry bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8fa4bae7a3e143208fe767401b3c94fe
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{"chroma:document": "Upon multiple recommendations I set up a Chase Bank account online. Everything proceeded smoothly and I had an account ready in a day. However, multiple problems occurred after this. First my account was locked over possible fraud because I tried to transfer money from my previous bank over via an external account transfer. I called Chase's support line and after approximately 2 hours holding I was told I needed to go into a local Chase branch with two forms of ID to unlock my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a2c55bf8dec84ab59f0c6f0b5e04cabd
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{"chroma:document": "2 weeks 3 phones calls and I still cannot use my debit card because someone at Chase screwed me up not one but twice. This time they changed my pin and did not tell me. At this point I am going to pull my money out and put into a different institution."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 01a41d41e632476498f6a91048aba2cb
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{"chroma:document": "I have been an account holder of Chase Bank of some time and on 9/16/2020 I logged in, checked my payroll and everything was fine. I went back into my account and saw that my account has been locked out. I simply called their security department and was told it was closed out due to bank identity and that I would have to go into a branch and show 2 forms of IDs. Chase Bank has never sent me anything in writing nor in a secure message indicating that they are requiring to see such form of identification from me. I saw an account specialist where they went ahead and had to reopen up all of my accounts. This has caused my bills to be late. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c9db792c17724980a9e55aafde7ddc96
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{"chroma:document": "Worst experience ever, I'm closing my account now, talking about the Story Rd branch, CA, the teller gives attitude to customer, throw card at customer, no apology made by the teller after I filed a complaint to the manager, what an experience, no customer deserve that kind of service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 240b94612d49410b8a4655529fc6de79
encoding: FLOAT32
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{"chroma:document": "If you are a minority cashing a check in bank (Chase) your debit card is No good because you're **. You must show Identification, I was told, \"You people are full of scams,\" in front of my granddaughter age (9). After 11 years of banking I was livid. Then I was told he didn\u2019t like my attitude and closed my bank account. So long chase. Taking my money where they're worried about my money not my color. ** PEOPLE COMMIT (WHITE COLLAR) crimes. Oh but they wanted me to keep my business account open. Closing that too. (8) years gone down the drain. So long chase. Go find ** people since we (** people) always scamming. Per chase manager..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 20fe0886303942189f429a85429a1da7
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{"chroma:document": "I opened my Chase account last Friday to have my unemployment deposited and when it got deposited all the back pay I attempted to zelle my daughter money and they locked my account. I called and they decided they were closing the account and cannot release the funds. Are you kidding me. It\u2019s over 14k in the account. Now I\u2019m losing my house and everything because I needed that money and they robbed me of it. This is heart wrenching."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a0b796188ca449bd9fea063287415c1f
encoding: FLOAT32
metadata:
{"chroma:document": "They are thieves, they close your account and it is a fight to get the money back from that account, until today I am still waiting for the money that I had in that account, I do not recommend CHASE to anyone, it is the worst bank I have ever known."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d8afeff420b4420944579cdb267936a
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{"chroma:document": "I started a current account with Chase Bank online. I transferred some money in and set up my direct deposit with them. Within a week they locked up my account, so I could not access the account online anymore. When I called in they asked me to visit a branch with more documentation. When I did that they said they have already closed the account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d6767308c3f547b9b61f872151b41eb2
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{"chroma:document": "For my \"protection\" Chase is unable to do a simple wire transfer. This is after being verified seven times. I was told every time I try to wire money to my landlord, the transaction will be canceled. Spent an hour on the phone to get help. Even the manager, Juanita, I spoke with was unconcerned that I am upset and plan to go to another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42dfdfb153344dea80caec31243d8f2f
encoding: FLOAT32
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{"chroma:document": "I have been banking with Chase for a couple of months. Five months ago, they closed my account due to a bitcoin transaction I made and until now, they haven\u2019t sent me a check to withdraw the rest of the money I had on my account after they closed it. It\u2019s very frustrating and I don\u2019t even know when they mail it, I even doubt if they will."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa37eb6a8b624ac5ba17e51183c0bde0
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Chase two years as loyal customer. Recently I was scammed. It\u2019s going on 3 weeks calling back n forth with claims. Today I was informed they can\u2019t help me with transactions I never authorized. I was scammed. Did a police report. Kept all records to show I\u2019m being scammed. The supervisor Jessica I talked to was rude, uncaring of my situation and rushed me off the phone. I\u2019m seeking legal action now. I wouldn\u2019t recommend this bank to anyone. Not only was the help not there I had my hard earned paycheck go into negative."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 78e006a9aa984cbc94d2870d6a507369
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{"chroma:document": "They sent me a bonus offer for a new a/c. I sent a significant sum upon opening which they took/deposited. About a month later, I tried to go online to complete my qualifying activities for the bonus & got a message my a/c was suspended. No other communication from the bank before that. After 30 minutes on hold (they offer no chat), I was told I had to go to a branch to verify my identity. I told the rep: #1) They verified my identity w/ my driver's license in the application they approved."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f98f373ab86142ee9a939fce2cbd3cd3
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metadata:
{"chroma:document": "Chase shut my account down after getting my back unemployment checks. A department, in some middle eastern country has decided that they no longer want me as a customer, but refuses to give any warning or explanation. They have over $10,000 of mine and are holding it until they make a decision on what they owe me. I\u2019ve been waiting for these back payments for so long and owe tons of money in back bills. I have children who needed school supplies and food, etc. Now it\u2019s just frozen somewhere? Do not bank here! These people are crooks. I seriously can not believe I am going through this!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2f544964958a4161a573b1a4b0402bb1
encoding: FLOAT32
metadata:
{"chroma:document": "After depositing a valid check, they make the customer wait over 10 days for the funds to be available in the account. This is very bad business that Chase includes on their disclosure, and it should be considered fraud."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 97762ea81c5a4ca4bf524cdeb3897c3f
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{"chroma:document": "My retired Aunt opened an account some time in 2015 where her social security income is to be automatically credited. She put me as her and/or in the account and not her husband or daughter as she wanted to keep her income and savings to herself. Very recently, she called to tell me that Chase divulged her savings information to her husband. Chase put it in a consolidated/summary statement being sent to her husband. How can this happen when the husband is not in my Aunt\u2019s account?!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 51eb4aeb27c54982bf7b239bfd2653a7
encoding: FLOAT32
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{"chroma:document": "Here\u2019s the deal, I open my account in Philadelphia. I came back home after the company I worked for, check bounced. I canceled my first card. I re-ordered a second card. I did not wait for my second card because I needed to help people in hurricane Laura. I just found out today that they canceled my account for no reason whatsoever. The guy over the phone said he has nothing In his notes. All while being I have tried reaching out to them multiple times. The one time I did call I was on hold for an hour. The guy talk really fast, I responded, he may not of heard me, and then he just hung up. Also they have a terrible system because I cannot log into my account to read these messages, with just my account number, I needed my new debit card as well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fbdaed2761e345b8b981b8b839dd663c
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metadata:
{"chroma:document": "I've had it with the lazy, selfish, disrespectful customer service on the part of these young tellers that Chase hires. They can send them back from where they came. They don't deserve what's been handed to them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cf7201e739b94cf7b80832c0135140a5
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{"chroma:document": "Ok so I put money into MY account with a check through the option to tank a picture of both from and back, and usually when I do so, within 24 hours I get the money and can buy things. But NO Chase Bank decided they were gonna just hold onto my money for 4 additional days, which I decided wasn't a big deal. Then the hold expired and now it's saying I have to wait another additional 5 days before I can get my god damn money, so I am very upset with their performance as a bank. I tried calling, and the first time I got put on hold for an hour, the second time I got a faster reply, but the person I spoke to was not helpful at all. On the first call I got to someone, they tried to contact the other bank and then they hung up on me. What kind of bank hangs up on its customers?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 55fe7842954742c1b59213416e2a9bcf
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{"chroma:document": "No purchases made from Amazon since June. Charged for Prime and purchases I didn't order. Chase bank is the bank associated with my Amazon account. Bills from Chase in July and August for fraud purchases plus service charges and interest. When I call Chase the customer service representative sounds robotic, can't decipher what they're saying. Got transferred to another rep, same problem. Trying to cancel account with Amazon. Won't allow it. Account locked. Collection letter from Chase collection department. Called them for clarification, transferred back to the bank section. Couldn't clearly hear the rep. Frustrated, no satisfaction from Amazon or Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4bf10ac571a84a81906e5bd1ea759482
encoding: FLOAT32
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{"chroma:document": "On June 5th, 2020, Chase Bank froze the checking account I've held with them since 1999, containing over $7,700. I was told over the phone that I could never again be a Chase customer and that my account would be officially closed on 6/18 and a check would be mailed on 6/19. I was told I would not get an answer from anyone at Chase as to why. That day, I began contact a Relationship Banker, at a local branch. He was told the same thing over the phone. I waited until 6/24 and the check never came. However, the money was debited from my account on 6/18. When I called she said I never provided them with the documentation they requested, which the Relationship Banker confirmed they never requested. I was asked to provide a letter from unemployment stating my deposits were legit (I was unemployed at the time - in the middle of a pandemic)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I've always received great customer service from Chase Bank until I filed a dispute on two charges from FedEx. I went to FedEx to have some items shipped to Canada. FedEx on Northern Ave and 91st Ave in Glendale AZ. They said yes, no problem, they'll box it and ship it for $267.78. My receipt says $267.78, but they split the charges on my card into $50.79 and $216.99 and returned the packages to me stating I can't ship these items to Canada. They boxed them, they said they could ship them, then returned them saying they could not."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86d81d02f6d045f8a2559685d85a2945
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{"chroma:document": "Chase Bank closed down my account and hasn't returned my funds. When I did phone calls with Chase Bank regarding this issue, they informed me that in roughly mid-July 2020, they closed down my Checking account. That close down occurred without my consent/approval. Furthermore, they refuse to explain to me why the close down occurred. They also refuse to confirm to me by when they will be returning my account funds to me (by e.g. mailing out the final check). Today is Aug 20 2020, and so far, they still have NOT returned my account funds to me. I read similar reviews here online on ConsumerAffairs.com website. I hope those reviewers have taken further action on this such as file a written complaint with places like:"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I wish I could give Chase zero stars. I have been trying to transfer funds from my Chase account to my Citibank account..Chase refuses to complete the transactions and has threatened to block my account if I continue trying. I have spoken to a number of people at Chase. Each one gives me a different version of the situation. My branch manager has tried to help me, thus far with no success. I am very upset and frustrated. It is my money and I should be able to transfer it to whichever bank I wish. This has never happened to me before with any bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc2b050bf39d4625a94ee56ec5656265
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{"chroma:document": "Everytime I tried to send money with Zelle they rejected the attempt and then locked me out of my online account. The first time it took three hours waiting on the phone, 1/2 hour each next 4 attempts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 94dbdb9c74cc483cb32885a215e7ead0
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{"chroma:document": "I want Chase to know the amount of value that Lindsay ** provides for the company in Las Vegas. Yesterday I went in with an idea to open a local bank account after relocating from out of state. I was immediately seated with Lindsay as there was an open time slot and she went through the process with me. I have been in a lot of financial institutions in the past and never have I been treated so well by a banker before."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 40c80ec804bb43a0aaebef77168e2bda
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{"chroma:document": "Worst service - 90% deterioration in customer service since 2019. I am Chase customer for over 20 years. I have multi-million dollar loans and business accounts with this bank. It is over 3 months since we opened our new company Uvilite account with Chase @ 8150 Sunset Blvd Los Angeles, Naleeka is the banker - and account is still not functional. It is continuously under review for different errors that bankers made filling out the information, confusing CFO and SEO of the company, etc. making sure address is not a P.O. which it is not. Next issue is that there are 4 company owners (at 20%+) and only 2 people on the account and it allegedly has to be all shareholders of over 20%! That is a complete lie. In between all these issues it took DAYS and WEEKS to get hold of bankers of that branch and our company is unable to function."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase decided to freeze access to my Chase business banking account due to \u201csuspicious activities.\u201d I have been accessing the same account from my home in the USA with a permanent IP address, probably known to Chase security as a regular user. It is not as if I logged into Chase.com from a foreign country or a VPN. I can understand the bank\u2019s security concerns. It may be something I did that the Chase software didn\u2019t like, but if the bank implemented a lock-down, it should allow customers to call in to unfreeze their online access. However, Chase decides to be cheap and blame it on Covid19 not to staff anyone who could unfreeze my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4101cf72fba34e1ebad1bb7713df4f57
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{"chroma:document": "At Chase Northbrook IL, they do not know what a letter of credit is. It\u2019s a provincial bank, might as well be in a village in Mongolia... When I needed a letter of credit to be presented overseas on a measly amount of $5,000, all hell broke loose. They needed an \u201cexpert\u201d from the big global branch of Park Ridge (yes that\u2019s true) to \u201cguide me\u201d and assist me. He needed the help of another \u201csenior\u201d adviser from the worldly state of Texas to look into it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I opened an account on the 24 of July and dropped 1000 into it. On the 27th they suspended the account without saying a word. On the 30th I tried to go into the account only to be told I was suspended. So I make a trip to town to ask the banker what's up, and of course he can't tell me a thing. Says I need to call some number. So I call and they say they are fraud but since the account is being closed they can't say anything. I go back in the next day to try and get my money and the banker says they'll send it to me. I've tried numerous times to get in contact to find where my money is but no one can find me in the system. So I guess I'm out a grand."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "The branch I go to is very nice and staff is professional but I feel some of the staff could do a better job educating me about finances and how money works. The app has been very convenient although it doesn't always work well for me. The website is very easy to use and has great resources."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb5f306e21c14cbeb61aab1361691a99
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{"chroma:document": "I have had nothing but the finest of service, and consideration from Chase. They answer all my needs forthwith, and never ask insidious questions! Every one there is always dedicated to making the client at home, and an important part of the banks existence."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 24494a0ba8fd4feb870e39c2a5272584
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{"chroma:document": "I have had Chase four years now and I love it! They are super easy to use and very low fees. They're also nationwide so I can find a branch anytime I need them on vacation. I will be a customer for a long time!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9ea7f19a44fe4cbb87cd8c5eb420ed20
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{"chroma:document": "As a veteran and senior citizen, Chase has gone above and beyond to offer vets services that would normally cost for free. Excellent customer service and they call you by name when you visit a branch. Always available to answer any questions and their response time to respond is extremely fast. They took care of a couple of issues I had immediately and I didn't have to do a thing. They took care of all of it for me."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "I have been with them for years. They have always taken good care of me. Anytime I have had an issue they are quick to assist. Their phone support is also great. It is nice to actually talk to Americans."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "In July of 2020 I was the victim of identity theft that resulted in fraudulent activity on my personal checking and savings account that I had with Chase Bank in Houston Texas. Upon discovering this I immediately contacted Chase Bank and reported the incident to their fraud department. My accounts were frozen by Chase which was understandable. A couple of days after reporting the incident Chase notified me that my accounts were closed and they had taken about 15,000.00 in funds and frozen them. Four weeks later they still have my money and I can not get the local branch manager to return my calls."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "When I got on the call with someone she was very rude. She asked for my name and I gave it to her and then ask me what I needed and I told her. Then she said, \"Can you hear me?\" and I said yes then she put me on hold and I was waiting and then I got hung up on..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase Bank tellers are always friendly. The customer service is always on point. When we go into the branches people always greet us and offer us refreshments. The financial advisors always are informative and great at what they do. Whenever there has been a financial issue like fraud Chase Bank has always fixed it before I even knew it was happening. As much as I don't like banks. I do like Chase Bank. I plan to keep a lot of my finances with this bank for a long time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I really like that Chase was one of the first banks in my area that took the pandemic seriously and had strict Covid 19 protocols. As far as my accounts are concerned I have had them for a long time and they are free of fees with some extra perks, so that is great."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I love their app and how easy it is to navigate banking through them. I also love how easy it is to put a travel notification on them. They are also very proactive and lets me know if my card is compromised. Wire transfers internationally is extremely easy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Serves all my checking, deposit, withdrawal and transfer needs efficiently. I have been with them for years and have never had a problem with them. Extremely satisfied with their professionalism and service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have always had a good experience with the employees, very helpful and courteous. The banks are always clean and neat. There has never been a mistake with any of my accounts. In the past I have used other big name banks and was never completely satisfied with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have had account for 17 years and every year I am suffering. Many issues; last one is I set up monthly payment for my gardener 2 years ago, now I don't have the gardener any more but still online payment every month pays him. I can't find him on the website to stop the payment. Called 17 times the customer services and each time they telling me but no help; they told me 1. \"You have also business account and this needs to be handle with them,\" I said, \"This is a personal account not business\" but they transfer me to a department that closed!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have more than 5 years with this bank and the service is great and they always improved it. Better banking online with a lot of branch offices to visit, and the customer service by the phone always answer your question."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Never have had anything but assistance from customer service. I especially appreciated the free notarizing service. They are always very friendly. Online deposits and banking are very convenient and work well during these Covid -19 times."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Because I\u2019m not rich they treat me like a peasant and hold and freeze my money whenever they want to. I do not recommend Chase and in fact want to say that PayPal and cash app are simply amazing and do the same thing Chase does."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5afca010bbdd4d6982a61123112e860b
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{"chroma:document": "Horrible bank. It\u2019s time for me to switch. I Couldn\u2019t file a dispute because I use my account instead of my debit card. Which is the same thing SMH. I did it before now they saying I can\u2019t. I\u2019m off to a different bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase is an amazing bank with amazing customer service. They're always able to help and accommodating. I have had a few incidents with card fraud and security. They call me and alert me and text my phone to help me. And left me voicemails to let me know. So I been a customer for 7 yrs and will continue to use them for how good they are."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0bcfbbe530b048c690def4c7796a6f8d
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{"chroma:document": "Mama died 6 years ago, 50k usd was pooled to a Chase acct. after 6 years Chase bank refuses to engage with me and return funds, evil....diabolical...disgusting Bank!!! evil as evil can be even spent 4 hours of my holiday in NY to speak to a Samoan at the Ocukus. No one cares, no one f"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I applied online to open my new account. They did my credit check and approved without asking any documents for my address proof or anything else. Now after 2 days when I had more than $2K in my account they blocked my account and held my whole amount for no reason. I called them and I went to the Chase bank in-person as well but the end result was frustration and disappointment. The excuse given by bank was address proof was not verified. I am surprised why did not they ask me to get verify my address proof before approving me without asking any document, in fact my credit score came 30 points down while running credit check. When I brought all documents in-person in Bank they said I can open new account with them however previous account has been blocked and my money will come to my address by check. That is insane. They need to improve this system. Highly unprofessionalism."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5cbb05c338fe43908e0ad31db7142516
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{"chroma:document": "For the past 30 years we were with a large Canadian owned US bank chain which exemplified poor service in every respect. They required our physical presence in the bank to send bank wire funds from one bank to another, in general our services from small town banks decades ago far surpassed this chain. Two months ago we opened five family accounts at Chase and once or twice a week I am able to, on-line, wire funds internationally with minimal effort and no charges whatsoever. I have probably spoken with no less than 10 Chase bankers in the past two months and all are exceptional with knowledge, kindness and efficiency. I truly am still amazed that a bank as fine as Chase exists in today's world."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 201ed06ae4b144ae9031f35a98d27308
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{"chroma:document": "I have banked with Chase since 1999. I have their military account which charges no fees for anything, even certified funds drafts. I also have 3 of their credit card products. Customer service is amazing, they have made appointments for me for free notarization and professional financial services. Now that I'm an attorney I'll be opening an IOLTA account with them as well. I will never leave Chase Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5723b4b8a3ab4618a50f9e4bf749fcda
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{"chroma:document": "I have banked with Chase for 20 years, always been happy with their service. Fees have gone up recently and I didn\u2019t realize I was being changed fees until I saw them come out of account online. I will continue to bank with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 93cfc4f27eb34b1980ab6ad55e99db08
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{"chroma:document": "It is impossible to do any serious business when banking with Chase! We have had personal checking and saving with them since 2012 and if we were to do any serious business (like paying a contractor), we would be stuck and not able to get to our own funds. Our dilemma is that we moved from California to Alabama, where there are no Chase branches. In order to get to any substantial amounts of money from our checking account, we have to use Zelle to send funds from Chase to our local bank account. This should be an easy enough task to complete, right? Wrong!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Too much time for basic things. Too many questions from different people. Do not like having to talk to someone who is in a different country. They say something that you can't understand and then get mad at you for not understanding them. Let's get back to US people helping you and stop transferring you all over the globe and having to explain what the problem is many many times???."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase provides me with all-in-one banking. There are no fees. I sometimes get wire transfers from other countries and not problems, unlike my previous bank. JP Morgan Chase is where I do investing and everything is on the same online banking page. They also offer free financial advice when investing and this has helped us to put most of our money into various FDIC insured investments. The credit card that I have with them earns me another $2,500 or so per year in cash-back. Great bank"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 36c1533ab2c64a7caaf6cc6c16652323
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{"chroma:document": "I would like people to know how easy this bank has made it to get through this difficult time. I was able to suspend my payments online with no difficulty. They have allowed me to suspend payment through Sept. with no penalty.  It has been so helpful to not have to worry about this with everything else going on right now. I have to say I was not expecting the ease with which this was done. I neglected to turn off auto pay and they even returned the money to my acct. I am thankful for the handling of all of this. More than fair."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I've only had a loan and credit card with Chase, never any issues. Customer service has been helpful and I feel they could be reached at all hours which works out well for me because I'm located in a different time zone. I like their mobile/online. I can do nearly all my banking thru there without having to call someone. I can see statements, redeem credit card points for rewards, contact customer service thru email, view balances and transactions etc. Can't complain, I wish they would open a branch in Hawaii."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase Bank has been great, awesome customers service, no crazy fees, open account from app, bonus when you line up direct deposit for the first time within 60 days, I\u2019m completely satisfied with Chase Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase Bank is good just there had a bank where I live. But now they don't. I have to drive far to get to one of their banks. Other than that they are okay. Also they really need to get rid of bank fees when you don't have a lot of money. Fees should only be for account that have $500 or better!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Very easy to use the website. Staff in my local branch Is great. Very helpful and polite. Phone service pretty quick. They do not charge for an attorney trust account. I have 5 accounts. I find it easy to move between the accounts. They let you take more cash out of the ATMs than my other banks and to choose the bills you want. I have been with Chase for about 10 years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 94b20a5a5a3d4d9db1e90a89b8800069
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metadata:
{"chroma:document": "Too corporate, not enough personal service. I used to know all the bank employees by name and they used to care more about the individual. Now, they seem to want you in and out as soon as possible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 34e9d78d31bb4721ae16acd03003dc84
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{"chroma:document": "I\u2019ve been banking with Chase for 6 years and when I needed help the most they failed me and said there was nothing they could do for me. I had all the proof they needed and including the police report number and talked to 3 different people and all of them said there\u2019s nothing they could do for me. I will never recommend them to anyone. You want to bank with someone that you can trust and be there for you and help you, I recommend Bank of America. The fact that another bank is telling me that what Chase is doing is wrong says a lot!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have a Chase Business Checking account. I recently added my accountant as a \"read-only\" user on my account to be able to do bookkeeping each month. As part of the user management process online it asked me if I wanted to add an approval process for any transfers on the account. I assumed it meant me approving before he could transfer anything just as a fail-safe but it meant in general any transfers, including any I initiated would need to be approved by another party. I called the customer service number provided on that same authorized user screen to immediately cancel when I realized and then customer service transferred me to digital banking. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "During Covid19 shelter in-place, I\u2019ve sold one of my properties, and decided to open a new account with a bank that\u2019s got a local branch. My old bank is 4 hours away. I\u2019ve transferred/wired in a couple of deposits from my other bank, because how else you are suppose to do during this time... Anyway, Chase accepted the transfer money and then sent me a letter informing me that they will close my account and I\u2019ll need to contact them ASAP... I did that and spend 15 minutes answering all kind of person info, and was abruptly told they have to close my account and I am to expect a check in mail with my balance in 5-7 days. I was shocked because I have near 800 credit score and great financial standings for the past 30 years... But I was really offended by Chase being so invasive and cryptic for unknown reason to close my accounts... So I was fine with their decision..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Bought out my lease, Chase only accepts paper checks, no electronic transfer. Five days after receiving check via snail mail, chase has still not processed the payment. This means that the title for my car, even though paid off in full is not expected to be delivered to me, again using snail mail, for at least another 5 to 7 business days. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9272888b4fe6430c8a04e95ab1ce7432
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{"chroma:document": "I have had Chase Checking for 10 years at least... I open a savings account Approx. early June 2020 - which Chase bank accepted at 1st $18,000 & mid -june - was approx. $15,000... Chase close my checking due to UNKNOWN 3rd party checking deposit & Keep half of My Chase SAVINGS Account due to none accept unknown chase checking and will not give back my Chase Savings Account money (approx. $7,5xx.00)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 982704940e314060b21aa8cb5a07aeae
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{"chroma:document": "I have had a 100% payment history for years. I had a credit limit of $4000 with Chase Bank. I paid off my account in full over $3000 and they repaid my loyalty by reducing my credit limit from $4000 to $500!!!! I have a credit score of 762!!! WTF!!! This bank is absolutely not worth doing ANY business with. I will never again!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5dbab720a7774d47bcb62af903202f8c
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{"chroma:document": "My business received a loan from Small Business Administration and they direct deposited into one of my Chase accounts. Chase has a block on this account and all my accounts preventing us from using the funds or even funds in accounts prior to loan deposit. So as many of us go through the struggles we face Chase is screwing with our money (NOT THEIRS ). 6 representatives from bankers to managers and a week later and still no resolve. Spoke with SBA and they don\u2019t understand why the hold. Don\u2019t know who made chase a god. I only know one true GOD and his name isn\u2019t JP Morgan."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "So I opened a checking account with Chase last Thursday. I received a wire deposit the following Tuesday but I\u2019m unable to send money deposit money or anything else with the account. Next day I go up to the bank and they give me a 1800 number to call and the representative tells me that the account is not ending closure and that I would need to go back up to the bank to verify myself. Not informing me that amid the virus, you have to schedule a meeting online. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Was considering refinancing my mortgage since interest rate was at all time lows. I decided to apply with Chase Bank for a refinance loan since, I was already a Customer for over 10 years. Got connected with the office in Phoenix Arizona. Now with a credit score of over 800 from all 3 credit bureau. I expedited all requirements but was continuously being challenge to meet other requirements. I thought something did not smell right. I keep asking, \"When were these rules changed?\" The person I spoke with said, \"The changes were just made like just now.\" I asked if I could see the documentation with the changes and was told they are for internal use only and could not be shared..So I asked 'does this have something to with my race.' This person minimize me and left me feeling so deflated and, went off saying I was pulling the race card and told me that I basically have no rights and that my application was denied."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "My elderly parents wanted to open an account, I went twice before to find out what was needed. They didn\u2019t open the account and they didn\u2019t give me the right information on what I need to bring. This is after I had told them of my parents age and my dad is bedridden. I went another bank and was treated with dignity and managed to open a bank account with no problems. Also the option of opening a bank account online and earning 200$ as they advertised didn\u2019t work. It failed to process three applications. When I went in the bank they were incredibly uncooperative and didn\u2019t want to help me to figure out the issue which is when I decided not to open a account with them. Pathetic terrible service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "So I just opened a Chase account 3 weeks ago. Put money on it the next day. When my direct deposit hit yesterday, it's showing pending until today. I went to the bank to withdraw money because I haven't received my pin number for my debit and they were asking me for my business license. First off, I opened a personal checking account and why am I being asked to provide business license? I can't even use my own money that I worked hard for because they're insisting I show proof of my business. This is **."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "So I opened a checking and a savings account with Chase on June 8th, 2020. I had been let go from my job and had taken the whole of my 403b retirement account with me - thousands of dollars. I deposited it into the savings. I deposited 2 other checks into new check account, equaling about 2k. This was a Thursday. On Sunday, I set up the app, password and all that wanting to see if checks had posted and all is good. Immediately it says my account is suspended. WTF? I wait till Monday morn and call branch/personal banker who set up my account. He looks into it and can not find out reason why, but says that yes indeed the account has been closed. Great, I go to bank to cash out - they give me the money for the 2k, but say they can\u2019t cash the larger check yet, as they need to wait on verification. Ok seems reasonable, I wait. And wait. And wait."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I had problem with Zelle, called Chase customer service. 1st representative said she will need to transfer me to online department; waited for 10 minutes, a guy answer. As soon as I told him I had problem with Zelle, instead of asking what the problem was, he just transfer me AGAIN... I waited for over an hour only to find out that he had transferred me fraud department. Of course they can't help me there, so now I am being transferred again... Another 30 minutes in and I am still waiting. I have been a loyal Chase customer for almost 20 years because of their known good customer services. Last year, I canceled all my credit cards with Chase because of their rude representative, this time I think I will be closing both my checking and savings account and leave for good."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase you invest trade between 9:30am to 4:00pm but still proceeded to sell my stock after I cancelled a sell order prior to trading hour. I noticed my stock gone and a large amount of funds in my account which was obviously an error so I called to have this rectified. They adjusted the amount of money but left my stock sold although I specifically told them I didn't want to sell my stock."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I no longer bank with Chase bank and have not for 5 years. Somehow my old checking account number still remained in the IDES site so my benefits went to this closed account, Chase charges off a old balance of $10 and then send the check balance to a old address. I had to get a stop payment form notarized, return it to the bank and the check will be reissued. I decided to follow up just to verify so I go into the bank and now being told the check is on an 30 day hold? Why? No one in the last 2 day can explain this to me all the way to the executive corporate office. Why is a check issues from the state of Illinois funds cashed them deposited into your banking facility, then reissue FROM your banking facility places on hold????"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Putting this out there to see if anyone else has experienced the same problem with Chase. My primary checking account is with another bank. Chase is a secondary checking account I have from which automated payments go to pay my Chase credit cards. I have my employer divert 10% of my paychecks to the Chase checking account automatically every two weeks. Why is it that direct deposits are credited sometimes 1 or 2 days before payday by my primary bank and it takes Chase 2 to 3 days after payday to show deposits? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been a Chase commercial and personal banking customer for approx 40 years + in the Woodbury NY Branch. I have always been treated with professional respect and courtesy and in particular the current team and manager (Ramen **) have been extra considerate during the Pandemic crisis. The team is personal and caring. They have always advised me to the best route to follow in with my banking options, always considering what is the best priority for me and my business. I appreciate Chase's dedication to my banking needs and community here in Woodbury NY."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f69757733c0e4de7aae507cb8f13d959
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{"chroma:document": "Where do I begin?! Chase is the worst bank to ever bank with! They are forcing me to show proof of business in order for them to unrestrict my account. Is this even legal?!! I am highly disappointed! Please please AVOID Chase Bank!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e589fd9d6d845d38528c95c04c8b08f
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{"chroma:document": "Deposited money on hold for no reason, they can not tell why, for how long, they claim they can have money on hold for a month and more if needed, when asked to prove, it took 30 min for 2 bankers to locate the printed paper which says they can legally hold money for 7 days....Calling customer service for the last 3 hours, they start conversation and drop the calls....I am taking my business somewhere else. This is worst customer service I have ever experienced."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6238d2e303fd4dab804c1dac51166e12
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{"chroma:document": "I have held a Chase account for over 20 years. Today I will close it. The employees at 7675 Sawmill Rd Dublin Ohio were overtly rude and disgusting to an elderly customer in front of me. I had to intervene due to the lady starting to cry. The branch manager was not accommodating and told the lady Chase does not need here she needs Chase. Taking my banking needs to Huntington."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6c7a677cafa9499589eec1f55cf1a879
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{"chroma:document": "In April of 2020, I had a fraudulent charge made on my account. I contacted Chase immediately and canceled the Card and had new Cards issued with a new account number. They removed the charge and said they would investigate. I have now received notice that their Fraud department has finished their investigation and that I am responsible for the Charge because I benefited from it? They declined to tell me how I benefited from a purchase that I did not make at a store I have never been in, in a City I haven't been to in over a decade that is 200 miles from where I live. I have been robbed of $107.17 and have no recourse. I will never do business with Chase again, their Customer service is rude and insinuated that I was lying. They say their Card has a chip and they have safeguards in place to prevent this, BUT BE AWARE, THEY DON'T WORK!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4d93dee96f224cb3bfdebec59560f22e
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{"chroma:document": "I tried to add a phone, and accessories to my existing Verizon account, however, my debit card won't go through. I have thousands of dollars in the account, but couldn't make a $200.00 purchase. I spent two days, several phone #'s, and two locations trying to make this payment. It would not go through on day one, but day 2 it did, which cost me more money. I tried several times to file a complaint directly with the bank, yet I am told I could only file a complaint on Twitter. I had to air my dirty laundry on Twitter, and still nothing from my bank. I was also told by one member of fraud support that it was not Chase bank fault, it was Visa. I want to close my account, but the branches are not open. What can I do?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 20a090f32a644b5babc16991cc3a58e9
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{"chroma:document": "Chase is the absolute worst bank to bank with. As a customer you are not allowed to know all the devious things they are doing to you and your account and your money. The only way you find out is by accident. They try everything they can to destroy your life without a care. And please whatever you do.... Do not ever set up any direct deposits to any of your accounts. They cannot be trusted. They really think they are God."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 624fd4da4b8d4c2ab29725ef605f5cd4
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{"chroma:document": "I received an offer in January to receive up to $350 towards opening a business checking account. I opened an account for my new business on February 22nd IN PERSON at a local branch. The manager showed me the offer was input into the system. The terms were to keep a minimum balance in the account for 90 days, and the funds would automatically be deposited. I did my initial deposit online, as she had a line of people waiting. I did the deposit the following week of the minimum amount, and have had a higher balance the entire time. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0f4988854b374820a590356f04595f4e
encoding: FLOAT32
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{"chroma:document": "I went in to start a account and their employee smelled of **. Chad ** called it in and since I didn't have a account number because I left and went to Huntington they won't do anything about it so I will never do business with Chase Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2ee9e1baaf314eff84ad63b7c772803a
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{"chroma:document": "I have been having problems with my card lately because I am in the process of moving and updating my address. JR was the best customer service representative I have dealt with, he was quick and easy to talk to. He was fast getting to what the main problem was and finding the solution. He reassured me that my information would update immediately after we ended the call. Thank you again for your help, and keep up the great work!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c11b61af1b1456b8d71fce45f889221
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{"chroma:document": "I have been a Chase customer for over 5 years as well as a customer for other banks throughout the years. From my experience with many different banks, Chase is by far the best. From the friendly and helpful customer service, to the no-fee accounts, to the ease of access on their app... Everything about Chase is so wonderful. They want their people to be happy and feel secure-you can tell by the way they go above and beyond to make sure their customers are satisfied. Friendly, fast, efficient, secure & understanding - those are the words I would use to describe Chase banks employees and Chase Bank as a whole. HIGHLY RECOMMEND."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1655f8c377b74bca8c3b87c94ba2b49e
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{"chroma:document": "I opened an estate account, and a month or so after I open the account I received a letter from the bank indicating that I needed to contact them or the account would be closed. I called both numbers on the letter as I was instructed and no one had a clue what the letter was about, my account had not been flagged in any way to indicate that there was a problem. I called the numbers on the letter, I called the branch where I opened the account, I called two other branches. They all said the same thing, that everything was fine, not to worry. Then I get up this morning and my account has been closed and I have no idea where the money is. Even today no one seems to know what happened and the bank where I open the account offered no apologies for my headache. They finally admitted there were some problems with how the account was opened by their bank manager. I plan to close all of my Chase accounts as quickly as possible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 79178899a15349ac9952f9da8c94ab9f
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{"chroma:document": "I was unfortunately a victim of a scammer who took $500 away from me. He did it through two Venmo charges (One of $200 and another of $300). I first called Venmo and they said they don't refund charges and that I would have to contact my bank. I called Chase and I was able to remove the $200 Venmo charge. I asked if I could get the $300 charge erased and they said that they couldn't do it because it was not yet pending on the account. I called in the next day when it was pending on the account and, much to my disappointment, the representative said that it should have been done yesterday with the first representative and that I was given bad information by that representative leaving me SOL. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 09c44e5326d147b3a1acfe6e044286f3
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{"chroma:document": "I just opened an account because my partner wanted to put in deposits for me. Ever since opening the account I had issues with deposits and my account kept getting locked. Then when I tried to send money to a friend is locked up several times. The second deposit I was expecting, they locked my account and then decided to close it and apparently don\u2019t want to bank with me. I asked what the reason was but it remains \u201cinternal\u201d. It was my account with my money and I have the right to know why they closed it. I spent more time calling them and waiting to get a customer service person than banking with them. Absolute waste of time! I will never try to bank with them again. They need to do a. Thorough check before deciding to do this. But they have enough customers so they probably don\u2019t care. DON\u2019T WASTE YOUR TIME!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 38e0f28bf59e4fb3b55a4195d7d32e7f
encoding: FLOAT32
metadata:
{"chroma:document": "I have banked with them for 20 years. Two days ago, I could not log into my accounts. I called & they told me that they were ending their relationship with me and that my accounts were under review. I don\u2019t have a criminal background & can\u2019t imagine why they did this, especially when so many people are financially vulnerable right now. I don\u2019t know when (or if) I will get my (my children\u2018s) money back because they say they don\u2019t have to give me any information. How is this legal? I don\u2019t expect much from banks & private companies, but it\u2019s really unbelievable what they\u2019ll pull when the world is distracted by pandemic & protests."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6acad82622844defa5f410c9e98b02c1
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{"chroma:document": "I need to add my husband to my account. I called ahead of time, I was told that they close at 4 pm and I should be sure to get there by 3:30 pm. Got there at 3:20 pm and was turned away! He was rude too!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9d9439da4e3f4552814e5a0f3eec533a
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{"chroma:document": "PLEASE SHARE THIS ON YOUR PAGE!!!! Today I experienced the MOST messed up situation with CHASE BANK. I've literally spent most of my day dealing with them about \"MY MONEY\". They put restrictions on my account yesterday because they said there was \"suspicious activity\". I called the fraud department to clear things up this morning and they notified me that they were closing our account (well over 5 years old) and that I wouldn't have access to my funds until 10 days once the account officially closes and then they'll send me a cashier's check with all of our money that's currently being held in the account. Now mind you our account don't ever be in the negative, we've NEVER done ANYTHING fraudulent, we've been banking with them for years. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ce554dcb10eb4122992c0834996e4950
encoding: FLOAT32
metadata:
{"chroma:document": "Do Not Bank With Chase. They will not protect your money, they will not care about their customers' time and money, I bought an item from a company, returned the item and did not get my money from company back. I disputed the charge with chase, showed chase proof I returned it With email confirmation that business received it and business claimed chase still has funds from dispute but never gave me my refund? Chase does not care about customers. They will not have your back even with clear proof of transaction dispute. Do not trust them with your money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 03233b4f781e4244a09a1d6c83fdcdf9
encoding: FLOAT32
metadata:
{"chroma:document": "I just open an account with Chase. I did it online because I don't have the possibility to get to a branch safely. I did a direct transfer from work and I wanted to see if it was transferred this morning. Unfortunately, I got locked out of the website. I called (starting at 7:15am), got disconnected, called back waited then got on the phone with customer service who transferred me to fraud who then transferred me to website... I waited. That person then transferred me to another person after waiting nearly an hour (around 10:15am). The new employee was confused as why I was transferred to her. She did not take the time to guide me and basically hung up on me!!! Worst service I got so far from a Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6182287e8437411b99cd798641a56a5c
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{"chroma:document": "TERRIBLE BANK, SO DISAPPOINTED. I\u2019m for about 14-15 years with Chase. Every Friday we have direct deposits. Sometimes more often. All these years we are banking and if we don\u2019t have enough money Chase covered for us and of course they charged $34 overdraft fee. All of the sudden (approx month ago) Chase Bank or whomever in charge decided to return my scheduled payments and they charge me $34 and on top of everything I\u2019m getting charged from merchant additional. This is happened on Thursday (yesterday) and my direct deposit was there after midnight, Chase Bank find the way to help their customers in this Pandemic situation and economic disaster to help their customers in the way to take our money penalizing us in every possible way. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4723433cfeac4e21bffe59dafe0d92df
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{"chroma:document": "We have been a loyal customer of Chase Bank for over 12 years. My husband and I have 3 joint accounts with them. They recently canceled and locked us out of our accounts with them for an unknown (to us) reason. We are also banned for life from Chase Bank. My husband spent 8 hours on the phone, plus visiting our home branch trying to find out why this happened. They told us they don\u2019t need a reason and would not tell us a reason. He talked to every level, ending up with the executives of the company. The executives told him again, they don\u2019t need a reason and hung up on him. We are both on unemployment because of the pandemic and this is delaying our unemployment benefits. I don\u2019t know when we will be able to get that much needed money. We are also not able to contact the unemployment department because of the pandemic. They should not be able to do this to anyone, especially now."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b22139c5044e43c0a836e88fbb5085ed
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{"chroma:document": "My mother has been a customer of Chase for 43 years, through several name changes, and she looked online at her account and could not find her savings account. Due to COVID 19 the hours have changed so we called her local bank at 9:30 am CST and it told us to call back later, I'm assuming because no one is there, but the recording gave another number to call. So we did and someone finally came on the line, and we asked her where my mom's savings account went. She said there had been no transactions on it in 90 days...so it was closed! Now...is March 90 days from May..NO. She had transactions in March and they did not get her permission to close the account! I do not recall the lady's name, but she really should not be answering the phone, because she is very monotoned and very uncaring. So now banks can just close an account without permission from the customer, or is it just Chase Bank that does this?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 75ef9987059447d38e9319cbcc305705
encoding: FLOAT32
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{"chroma:document": "Chase Bank has allowed my ex to file a fraudulent claim against my account! Stating anything he sent me Through Zelle is fraud when it was not!! They have now frozen my account and I have bills that are now late and rent coming soon! I can\u2019t even get my check that is directly deposited! Every time I call the fraud dept for help or to give evidence that I in fact did NOT steal any money they say they cannot help me!! I do not know what to do, I am a single mom fighting to stay afloat here and I cannot believe a bank would allow this to happen!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I applied for a $100K mortgage. They charged me $500 deposit for the application. When I decided not to proceed with the mortgage due changes in my income position results from the shut down of our economy due to the covid 19 virus. Normally a lender will charge for the credit check, usually less than $50.00. But they kept my deposit of $500.00. This is a lot of money for anyone when not going through with a loan. The process had only been a week old when I discontinued. I am a bank and credit card customer and I think this is a case of userly and abuse of services. $500.00 is a lot of money for me and anybody else, especially at this time of the pandemic."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e219ead0ebb48499d4f21482fbf67b0
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{"chroma:document": "I visited the Chase branch in Bloomingdale, Illinois at Gary Avenue and Schick Road, today Friday, May 22nd. I got in line at 3:30 pm and finally got to the teller window at 4:03 pm with the teller informing me that they were closed after I waited in line in my car for one half hour and she refused to handle my simple transaction. There were five cars behind me with ALL of us arriving before 4:00 pm your closing time, I can only assume she would not assist them either. How could Chase be so insensitive to their customers. Why can't they put a cone in the drive up stating no more customers. I am deeply disturbed at the bank's insensitivity and uncaring attitude to their customers. I waited and then was refused service. Why was I not told when I took my place in line that I would not be taken care of. I wish you could be honest with your customers and let us know when you will not service them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 40a975a7471141e7910ee90aa1e74eca
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{"chroma:document": "I opened my checking and savings account online. I made the 100 USD transactions first to make sure bank account is properly linked to my current one. Then I called Chase Rep to ask how I should make 15K transaction and I made it the way recommended. I suddenly get a notification that my account is closed because transaction doesn't follow history pattern. More weird was that customer representative said that I have done nothing wrong but it is what it is."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1ee5c3d8572d482e826c9c94b02c4c2e
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{"chroma:document": "On Friday, May 15, 2020 I was scammed and immediately called the Chase Fraud Department to notify them and freeze my Debit Card. I was placed on hold for more than 30 minutes. I hung up and tried again and after a 20 minute hold I terminated the call and drove to my Chase branch on Commercial Boulevard in Tamarac where I was told that they could do nothing to assist me and I had to report it by telephone to the Fraud Department. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 630723ef8d13497c9410e1366ce2c873
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{"chroma:document": "I have been with Chase for over 20 years and requested a credit to be mailed out to me. They told me it would take 7-10 business days. I called at least 4 times to check on my credit being sent out and all times the reps told me it was being worked on. So after almost 3 weeks I called for an update only to be told my credit was never initiated! The rep James said he would start it and offered me to charge stuff on the card! That\u2019s not what I asked for. I want my refund. So I asked to speak to a manager, to which he claimed none was available and I was on hold over 15 minutes, then on hold another 10 minutes with him. Finally he said I could receive a call back but it would take 15-30 for a manager to contact me???? So I suggested to hold. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 220a813c7b4f486b8ad969b934a7e7a3
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{"chroma:document": "I have been with Chase Bank for a couple years and I am 100% dissatisfied with the level of \"customer service\" they provide and my overall banking experience. Within the past year, I have had nothing but duplicate charges and unauthorized charges on my account and it's nearly impossible to get it corrected without jumping through a ton of hoops. Chase bank does not have my best interest in mind nor do they care about the safety of my funds as they contentiously allow duplicate charges to occur. Regarding the customer service, completely awful! Every time I call in, I have to repeat myself multiple times and be COLD TRANSFERRED from department to department.. to try to resolve issues."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ca7989a6e1414ee297893cbd40cc5091
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{"chroma:document": "We are a small business that has Used JP Morgan Chase Bank since 2012. We funnel approx. 1.4 million in sales annually through Chase. On the first week we were able to apply for the Payroll Protection Plan we did so. The system was set up so that you could not contact anyone in regards to your loan but had to wait for a response after 4 weeks we were denied. So we reapplied at a small bank and had our money in 2 days. This Bank does not care about the small guy so beware. But for us we are gone and will not go back and will encourage everyone we come into contact with to not use them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e885c5c417442ba848df892862aa308
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{"chroma:document": "I have been dealing with Chase majority of my life until now. I had a overdraft of 219.03. When I got my stimulus check, also payroll check, the same day Chase decided to take it upon themselves to give me a credit for 30 days for my overdraft. Not letting me know what their plans were I thought that they just gave me a credit for the overdraft. A couple days later I got a message on my Chase app stating that Chase will deduct that 219.03 from my account in 30 days. I called and Chase gave me a credit of 34.00 on my overdraft refund. Now I just received a letter stating Chase will deduct 219.03 from my account on the 15th. I am very disappointed in chase, and I plan on moving on to another bank. Chase is not being honest, customer service is lacking, so Chase will take advantage of a situation without communication."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a6c4e8efd9d24d389c2e969af83ee3dc
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{"chroma:document": "I am a new, struggling small business who has my business accounts with Chase, yet I have not been able to submit my SBA PPP Application since last month. After waiting on phone meetings that never happened, I call tirelessly and am then told after reaching a Chase Rep that I cannot walk into a branch and that all applications have to be digitally submitted online. There is no link or any way possible to submit online once signing into my Chase accounts. HOW DARE CHASE BANK not accept the application at such a critical and devastating time after I've already had my brother hospitalized fighting for his life & lost my Dad to this COVID."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "I've been a customer of Chase for 6 years and expected that they would be set up for the PPP loan approval process. They denied my first application in round 1 because they said I hit a button on the application wrong (that I had foreign employees?). I know I didn't hit that wrong on the application but either way- they took 4 weeks to tell me. Oops first round of money ran out. I applied again just to find out I was denied because of of no proof even though I literally gave them every quarterly, W2, W3s and entire tax return from last year. Took them 4 more weeks to tell me I was denied. I turned around and opened an account at a local bank - approved in 1 day. I can't be the only one."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 99add055190241dda71e29e1f7771730
encoding: FLOAT32
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{"chroma:document": "On April 23rd, 2020 I tried to wire a vendor 4076.00. Due to an issue the wire would not go through. Therefore, I had to write the vendor a check in order to have my product delivered. For 10 days I have tried to have the 4076.00 Wire Chase has sitting in their account making money put back into my account. I have sent multiple secure messages, only to have me call numbers that told me that department is unable to assist me. I have now called 4 days in a row and held for over 1 hour each call to try to resolve this issue and get my funds (my money) put back in my account. Today I am on my second phone call. 1st was 1 hour and 5 minutes long to find out that I must be transferred to another number wire research department. Needless to say I still have not been refunded the unused wire money in the amount of 4076.00!!! Funds still on hold 5/6/2020."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 37978313dfa24344be0df106ab0ae4f3
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metadata:
{"chroma:document": "My Mom had dementia, she passed January 2020. Her SS money was deposited into my account in February. Chase won\u2019t release the money to me so I can pay SS or pay SS. SS is turning me over to collections. I quit my job to care for Mom because I didn\u2019t want her going to a nursing home. I don\u2019t have an extra $1200 laying around."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b95207c5b5034f8381ddd6911bf142d0
encoding: FLOAT32
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{"chroma:document": "Even during the pause caused by COVID19, we are being charged interest on the credit card, and so \"generously\" given the option to defer payments. By being forced to pay interest instead of putting the money towards the debt, the payer gets in deeper debt. But the banks get to make their money, and even more so, while wearing a mask of kindness. Please, if you have a heart, stop charging interest. Give us a chance to pay off our balances."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a4c7cfd46b24be59bc284a3704598e6
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{"chroma:document": "I had an issue with my account, and sat on hold for 55 minutes waiting for assistance. When the lady answered I mentioned that it took too long, and she immediately got defensive. I explained that we can move on and I needed assistance and she kept going with my original complaint in how long it took. She actually, literally said she wouldn\u2019t help me. I asked, \u201care you kidding???\u201d And she said no. I asked for her name and she started laughing. So I called back, waited another hour, and got it taken care of."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cf50629f538846d8a924579b132607c9
encoding: FLOAT32
metadata:
{"chroma:document": "My business banked with Chase for three years. I had my corporate credit cards, a term loan, checking, savings and merchant processing with them. One by one they broke every promise they ever made. Helpful, nice people at the branch and my relationship manager were powerless to turn the tide on this patently criminal organization's determination to fleece anybody it can. Finally, with fleas crawling all over me I ran this dog out of my tent. good riddance!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e185d935525a4d7e8de9b587352dc2c3
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking with Chase over 5 months and have had over 5 thousand dollars in there. Banking now I have reported my claim twice with them and no satisfaction and they are not trying to give me my protection that they promised."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a7e91f6885684782849be91bd8cc1ab6
encoding: FLOAT32
metadata:
{"chroma:document": "Very many problems. Most recent my husband's check keeps getting put on hold. My bills are being denied. They put money in my account saying it was a credit. Now they're telling me that I have to pay it back and I can't ever get anyone on the phone that can help me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7a0330d6000a4a2abed3ea9b94497fd3
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve had my Chase checking and savings accounts for 3 years. Two weeks ago I was awarded a $2500 check from the settlement of a large class action lawsuit. I deposited the check into a Chase ATM around 8:30PM and the final screen indicated a 7-business-day hold on the funds (not optional at that point, or I never would have deposited it). I went into the branch the following day and addressed the hold, as well as another recent issue in which Chase had failed to correctly place a stop payment on my IRS autodrafts (as taxpayers are currently permitted to do until July 15th) and subsequently this resulted in an overdraft on my account; while in the branch I was treated with shocking disrespect, and basically I felt accused of trying to defraud the bank and the IRS. I left and called customer service, ultimately waiting on hold for over three hours. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0597ab480cde4570869e81801c19b7ea
encoding: FLOAT32
metadata:
{"chroma:document": "Amazon Prime uses Chase as their credit card holder. This past month I used another credit card to pay for my purchases, but inadvertently sent an electronic payment for $1433.90 to Chase instead of to the other credit card from my bank. My balance with Chase was $0.00, and now I had a credit of $1433.90. When I realized the mistake, I called my bank who advised me to have Chase just electronically \"reverse\" this. I called Chase and was told that they would send a check in 7 to 10 days, plus delivery time and refused to electronically return the money to my bank. They were rude and extremely uncooperative. The person that I dealt with was Michael **. In this time where people are short money, this is very poor customer service. I will be cancelling my credit card as soon as I get my money back. This also does not reflect well on Amazon since they advertise this card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b628b64c9db4e86aa37ae599cd51198
encoding: FLOAT32
metadata:
{"chroma:document": "If you were thinking about opening a small business account (anything under $1m) Don\u2019t think that you will receive anything except a computerized account. There is no banking relationship. They do not value you as a customer and they will put you at the back of every line. They will stall and send you on the runaround but you will never get any action upon your requests even when you go through the process they have (forms, online, etc). If you need a bank account that has moderate to high fees and you can access online, they are competent. Other than that STAY AWAY And go with one of your local business banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df0e644d94104e5c92276f92917982ef
encoding: FLOAT32
metadata:
{"chroma:document": "We Provided all info needed they said we did not 21 days later while other banks call their customers and get the correct info! They are horrible people who give Money to friends and Big Clients. I opened this Business over 18 months ago after 33 years of working for someone. I cannot collect unemployment in NJ, It is a disgrace I am only asking for what I need not like Harvard, Ruth Chris, People with deep pockets. I have given my heart and soul to my employees and Chase Spits on You! Shame on You Chase Bank!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff641026eddf455d952af664d6313fd5
encoding: FLOAT32
metadata:
{"chroma:document": "Compared to several other large banks, Chase has great personable customer service, easy to use and super convenient phone app, easily removed bounced account fees, many fraud protections and options available for any need."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30e4f73c54904e7cbbbd94045b360328
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give this company negative stars I would. My debit card was recently hacked, for the fourth time this year, this last time I had $1900 stolen from me and Chase has done nothing to get my money back. I\u2019ve had to open a claim 3 separate times and they said they will no longer open my claim."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f04e3ee85b14ff1b627304e5a11ee39
encoding: FLOAT32
metadata:
{"chroma:document": "I will try to keep this as short as possible! I have had mortgage with Chase for 15 years. I figured I would try to take advantage of the low rates. I reached out to Chase on December 12, 2019. The representative I got in touch with William **, said he could definitely help me out. Upfront I told him that I had gone through a divorce, had a bankruptcy and my house was in a Living trust. I said if this is a problem, don't waste my time or your time. He said \"no problem\"!!! I just need a fully refundable $500 retainer to proceed. I asked multiple times, if I don't qualify I will get my money back? YES, don't worry James. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6225ff4fcef64c2cb6e04289f8ef95a0
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Bank blocked and closed my account nearly 2 weeks ago for NO REASON mid corona virus pandemic. I foolishly put all my money into this account and my last five checks. I'm literally struggling to feed my children. I had to visit the ER Sunday because I have no access to money for my blood pressure meds. All things I made chase aware of but they didnt care. Hold times are well over 2 hours each time they transfer you to a diff dept. The office of ceo supposed to returned my call. Name Sophie never did at this point. I have no clue what's going on with my thousands of dollars. Smh. I've never had a negative balance. I'm not the first person this has happened to. DO NOT BANK WITH CHASE OR INVEST ALL YOUR MONEY WITH THIS BANK. IF YOU DO BANK WITH THEM CHECK THE BANK REVIEWS ON GOOGLE FIRST."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b762fc2f05624fe7afb1ce4fc1e6f2e1
encoding: FLOAT32
metadata:
{"chroma:document": "See the news for lawsuits filed against Chase for cheating customers out of their chance for a PPP loan under the CARES act. Chase promised to process loans on a timely basis. They prioritized larger loans so that they could make more commissions. My wife and I asked for less than $100k, but I am sure that requests for $10m were much more attractive to Chase for the commissions. Shameful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e75ce084545e404892ba5e084dd38764
encoding: FLOAT32
metadata:
{"chroma:document": "The government sent my stimulus check to my Chase Bank account and they told me they sent back but on the website it shows that it was deposited for this month but they said they closed my account and the government has not received my payment back. Can't get my money. I think they're lying to me holding my money because I had a negative balance $717 but my stimulus check was for $2,700. They were supposed to take the money out that I owed them I guess and put the rest of the money into an account that they had on file for me. They have three other accounts on file for me. Really frustrating can I pay my rent cuz I ain't got no money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7108fd71700e46038e2d9205a1914808
encoding: FLOAT32
metadata:
{"chroma:document": "The bank put a 10 day hold on a deposit, which cleared the other institution after 3 days and then - proceeded to charge 6 $34 overdraft fees and return. PAYMENT OF $240. When there was over $20000 in the account. The bank should be investigated, fined and made to explain their fraud and theft from a customer... Maybe that\u2019s why their actual websites called chase sucks.org. Chase does suck, they are thieves and commit fraud and get away with it. Hope one day they are actually held accountable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ffcfcb001d0a41189a482a5b82c490cd
encoding: FLOAT32
metadata:
{"chroma:document": "I WOULD LIKE ALL BUSINESSES THAT HAD TO DEAL WITH CHASE BANK TO PLEASE WRITE TO CHANNEL 5 INVESTIGATES!! I have already done so, I applied for SBA loan on April 6th, I received my loan app. number on April 7th. I have talked to the bank twice and both times was told they are going through them sequentially in the order they were received. I believe they are giving the loans to big companies first. I only asked for 9600.00 to cover my payroll, I have an 800 and above credit rating and have no credit card debt, My loan should be real easy. For my company you just take line 31 of your tax form, divide by 12 and multiply by 2.5 and that is the amount I get. I feel Chase is doing this so they can make more money off these loans. Today is April 16th and still have not heard a word from Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 500d813da57945bf84eff3d35b75aec6
encoding: FLOAT32
metadata:
{"chroma:document": "So while so many Americans have been forced out of their jobs and unable to collect a paycheck, Chase is taking advantage and charging $12 a piece. Making money off of a pandemic is appalling. I am a substitute teacher. As schools closed, so did my source of income. I checked my bank account to see that Chase has implemented the $12 monthly charge if you do not have a direct deposit $500+. Obviously can't get a deposit so for Chase to charge me when I'm down and out is disgusting! I have contacted Chase and will be changing banks as soon as possible!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 172059a7486f4dd79be59068889a8058
encoding: FLOAT32
metadata:
{"chroma:document": "This is my third time in this situation with Chase. A couple months ago I noticed my bank account would get to zero or get into overdraft after I've already checked my account which still had funds. I called many times asking why my transactions are rearranged. They give me the same answer \"we put all deposits in before we deduct everything else\". That worked a couple of times until now. 4/11 I put money in my account, 4/12 I took out $40 got change then placed $30 right back in, which I never got an email receipt for as requested. My statements show I put in the money on 4/11, deposited $30 then took out $40 the next day. I should've known something was off when I had $50 in my account and got two errors trying to sign in before withdrawing $20 yesterday. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9df36778374246a38257a762dbfa7b45
encoding: FLOAT32
metadata:
{"chroma:document": "After 8 months having both a checking and savings account, this bank decided to suddenly close my accounts without giving me any notification or reason for doing so. Went to purchase something using my Chase debit card, and it does not work, even though I had money in my account. Bank keeps sending me secure messages, but I cannot access my account! Calling this bank is at least a 2 hour wait time. Impossible to get any information from them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e840d6f7a4204e4893f348d5f336d124
encoding: FLOAT32
metadata:
{"chroma:document": "The worst service that I ever had is from this bank!!!! They have closed the credit card without any notice and without ANY REASON. I have been trying to contact them and nobody gives a decent response!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 668ca0d9031945ca952dbbc79d575ef9
encoding: FLOAT32
metadata:
{"chroma:document": "I have been on the phone for hours trying to get a fraudulent charges off. I have passed around to fraud department and the dispute department and in the meanwhile there was a few dropped calls to start the whole process over again because you can not call the right department directly."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9711a22efdc941479210892728579a8b
encoding: FLOAT32
metadata:
{"chroma:document": "Terrible and very unprofessional. I opened a account with Chase bank in March 2020. They told me that my deposit would be put on hold, all the sudden I get a letter saying they closing my accounts. And to destroy all cards that are associated with my account. Where is my 2,600? That I deposited?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0423447eb4674f93b2abdcdc6e3aa885
encoding: FLOAT32
metadata:
{"chroma:document": "We set up a business account, and after all went well, 2 weeks later we logged in to the account to check on transfers to discover that the account was removed. We were told that it was due to an error when signing up. WHICH WE DID ONLINE AND NOT 1 ERROR OCCURRED. Thinking things were fine, we transferred $8,000 to this account and cannot get any help with recovering it. Chase online support said to talk to a branch. Branch person said talk to online support. No one will see us, no one will allow us to access our money. This has caused our accounting software subscription to cancel losing invoiced money on top of that. I DO NOT recommend this mickey mouse of a bank to anyone. We received checks, and a debit card, and all our account details. AT NO time did anyone call us, or email us, or help us during this time to keep the account open."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e94b73eaec84695a41aa4cf216e9ef4
encoding: FLOAT32
metadata:
{"chroma:document": "Requested replacement card, told 5 day delivery, no delivery in 2 weeks so far. Meanwhile, account was locked for a fraud warning about an ordinary Zelle/QuickPay payment. They would not answer the phone with 10 hours on hold over several days. Forced to go in to branch during quarantine. Branch made phone call, and I stayed on hold at their desk for an hour until branch closed. Account access restored with no explanation or confirmation right after that. This has severely impacted my business. Escalated complaint about that and got callback at too early hours, they left a message. Number they left to call is always closed. Closing all accounts as soon as I can, I was a 10 year customer and moved millions of dollars through for my business. Absolutely unacceptable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f16b3cdc32024788b25749d74a92ae9a
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metadata:
{"chroma:document": "Working with Chase, charge me 500.00 up front to do the loan. I was sent a email in writing stating that I would receive the 500.00 back from the loan officer. After I canceled the application due to lack of response. Dan sent me a email stating I would receive a refund minus any fees in 14 days. Weeks went by, I called and asked about my refund and he said, \"Sorry you canceled your application, you're not entitled to your money back.\" During this time, with the coronavirus outbreak this company chose to take 500.00 from a consumer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7014d7bd46254358a485d9a74f19dc09
encoding: FLOAT32
metadata:
{"chroma:document": "My online account has been locked \"due to suspicious activity\" for about a week now. I have no idea what triggered this (I have received no notice, messages, warnings, etc), but, for some reason, I am still able to use my cards and accounts so apparently the \"suspicious activity\" is not serious enough to lock those (thankfully)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e09f1ffe69e04a1d87ffcc91dff9e8f5
encoding: FLOAT32
metadata:
{"chroma:document": "I went to the bank twice and these bankers in CT tell me they can\u2019t view why my account locked me out. They call a number. They became on phone all day. Then I was told my account is closed. I\u2019m wondering why my Chase account took away my 116 dollars. Hope it gets sent back to me. All I did was transfer money to the account I recently started at chase bank from another. Now I\u2019m frustrated and will never use this bank again. Too bad these bankers in Stratford could not help me understand what happened to my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 99e13cf59d834100a396fdae860b7051
encoding: FLOAT32
metadata:
{"chroma:document": "So in the midst of everything else that is going on, Chase Bank is incapable of talking to their customers who use them for banking? Called them three times today to be told that the hold would be one hour the first time, then called back two additional times and was immediately disconnected. I'm sorry but this is not acceptable of an organization that has been entrusted with the money of the consumer! Get it together Chase Bank! We will no longer be banking with you!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7433c42e32ae429aa0aa7dafcb96b4a2
encoding: FLOAT32
metadata:
{"chroma:document": "Be careful with their statement balance policy. We pay our statements in full. In January our account told us we had a $0 statement balance because we paid ahead, but had an amount of money leftover for the next statement, which we paid in full a few days later. They charged us $90 interest fee, then another $120 the next month, same kind of fee. When I inquired about it, they said it was a technicality in their agreement. They wouldn't budge on removing the fee or working with us. Their customer service was lacking, especially with the way they rotate their agents with every response I sent them. It's a very subtle, abusive policy. If you are smart with your money management, I would suggest going with a more honest credit card company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb8dbbe9286e4494842c434e89188168
encoding: FLOAT32
metadata:
{"chroma:document": "I have called Chase Bank a number of time to report fraud on an account that was taking out in my name and I could not get nowhere on this matter. Chase bank put me on hold for over an hour when it finally hung up on me and I had to start all over. I do not have an account with them and I would like to solve this matter."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bae5d6b285a64920a3f8c3ae7d19f301
encoding: FLOAT32
metadata:
{"chroma:document": "I have had so many problems with Chase and I now finally am closing my account. Someone had gotten my acct number and paid close to 15000 of Credit Card and Student loans out of my account. Chase did a crappy job of resolving the situation, eventually telling me it was my fault for using a check to pay a bill. Never did they suggest stop payments nor attempt to contact the company that was taking the money. I DID CALL THEM but they would not talk to me because I did not have an account there. CHASE was no help, I had just had brain surgery and they were too bad, so sad. Never again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2a75ba20bcf9443196cb8ac8a8c12562
encoding: FLOAT32
metadata:
{"chroma:document": "These people can't can't can't, no let's try, just can't. Was told by supervisor, \"We at Chase Bank are not here to help the customers in any way, at Chase it's not our job to do anything except collect a paycheck. Customer service even when we are wrong that's not our job.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aebb72e626e44d7faab7b012f748976a
encoding: FLOAT32
metadata:
{"chroma:document": "While all the others are trying to help their customers Chase continues to be rip off artists. Paycheck was delayed because of the virus and so the accounts that had been scheduled didn't clear. 3 insufficient charges for $105 and especially irritating was a $35 for a $5.95 charge for CBS all access. They are truly what you would have to call poor quality banking. I couldn't find a way to give them no stars but that is exactly what they deserve!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 525dcdf1354b4bff826c3e635cdd97e9
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Chase for almost 10 years and have been more than patient with their lack of customer care when insufficient funds hit my account and add up to a ridiculous amount. During this coronavirus pandemic, I accumulated 1 insufficient funds fee on an automatic payment. This fee is $34.00. With all the chaos going on in the world, I did not realize the automatic payment had hit my account until it was too late and I became negative plus the fee. I called customer support and explained to them I had more than enough to clear my negative balance on the automatic payment, and all I was asking for was a waive on the fee since no one knows what the future holds as of now. I need to save my money for the unknown and just wanted the fee waived. I understand there is a limit on the amount of fees they can waive, but we are not in a normal day to day life anymore."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I received a phone message from Chase customer service on 3/13/20. I could not understand what she said. The woman cannot speak English and spoke extremely fast. Maybe she can read English, but she cannot speak English. I was unable to understand the phone number that she left on my voice mail. What good are customer service reps who cannot speak English? I called the phone number for customer service which I found on the letter that I received from Chase customer service and I have been on hold for more than 20 minutes. I have spent hours today waiting on hold for Chase. I want a phone call or e-mail from a Chase representative who SPEAKS ENGLISH."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8249bbc395084754b212ef4d9c997088
encoding: FLOAT32
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{"chroma:document": "This past week I sold some equipment online, and the out of state buyer paid with a check. I deposited the check via mobile banking by scanning the check. The check was placed on hold by Chase as expected and on day 3, I called chase to inquire the status of the check prior to releasing the goods to the online buyer. I took the time to explain to the customer service that I needed to verify since I do not know the buyer and I am about to release some equipments to them, customer service stated \"I understand your concern. The money is available in your account. The check is cleared.\" So I went ahead and released the equipment. Come Monday morning the money was pulled out of my account and upon calling the bank I was told that \"we were notified it is a bad check.\" So now I am without my equipment and without money! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f66eea172ac74bff9a24ff27070b1a49
encoding: FLOAT32
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{"chroma:document": "Three weeks ago I was scammed out of my entire paycheck, be it that I don't make as much as bankers, it is still nonetheless my source of living. I was contacted thru an email scam from \"Apple\" or what I thought was apple only to find out it was a scam and these people wiped out my entire paycheck, lesson well learned by myself. Another lesson well learned by myself was experiencing the non caring attitude Chase bank, with whom I have been a customer for many years, did absolutely nothing for me. Not ten minutes after realizing I was scammed I immediately left work and headed to the bank to tell them to stop this transaction, they did nothing. They closed the case. I reported this to the police dept., as well as the FBI which I was advised by the police dept to do, I have filed a complaint with a local news station and contacted the OCC, now Chase is trying to \"barter\" with me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 98f221fbeb06480aa43c1458a0070ed1
encoding: FLOAT32
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{"chroma:document": "So today this was third time my card has been declined at the grocery store (3 different stores over the course of a month). I have ordered a new card (3 times mind you) and had them all activated (3 times) to have #ChaseBank send my account to fraud and freeze my account. I have not been able to use my card at a grocery store without it being declined and having more than enough for the transaction in my account. When I called the customer service number (3 times now) they told me they can send me a new card and there wasn\u2019t anything else they can do... now tell me #ChaseBank why am I not allowed to access the money My husband and I work for in OUR account? I should not be nervous to use my card at the grocery store. This has been hands down the most embarrassing thing I have ever gone through. #ChaseBank you seriously need to figure this out."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b8a05dee232e45e7ac6225bf181149e7
encoding: FLOAT32
metadata:
{"chroma:document": "I am going to close my checking account with Chase bank. At the end of the year my car broke down and my 2 grandchildren are living with me. We had no way to get anywhere so I decided to try Grubhub 10.00 off first order with free delivery. It said the coupon would post at the end. BIG MISTAKE!!!! They set my order as a pick up. Why would I order through a delivery service for pick up!!! I tried and tried to reach someone at that awful company. I finally disputed it and Chase removed it. But then put it back!!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a2a0f75d2b246cf8430def55d404057
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Bank main focus is getting your money any way they can. I did not chose Chase, the banks I used sold out to Chase. Chase has high interest and poor customer service. My goal is to pay off the account and find another card service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 891ac76927ed4211bf7013c671c4a16f
encoding: FLOAT32
metadata:
{"chroma:document": "After changing primary holders due to partner retiring thought everything was good. They sent a letter saying they needed much more information. Sent the info after receiving the letter. 10 days later was informed the cards were shut off, we have a total of ten cards for our truck drivers and maintainence personnel. This account has been active for the last 8 years with no issues at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2cb9af9fcab94e27b3174b23f3dcd4ad
encoding: FLOAT32
metadata:
{"chroma:document": "I will be following up with the Ada about this matter as well. I was in a Chase branch in Santa Cruz on Water Street and Ocean Street. I attempted deposit cash that was withdrawn from their own ATM machine, but because I was not a customer I was not allowed to deposit that cash into my son's Chase account. I was told I had to go get a money order and then I could come back and deposit that in his account. All of this happened after I was forced to walk all the way around their building because the handicapped parking is in the back of the building, far from the entrances of the bank. What is the point of having handicap parking if it does not make entering the bank easier for handicapped individuals?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 90c01ca8284b442481b6f6e492ae9500
encoding: FLOAT32
metadata:
{"chroma:document": "They're holding my entire tax refund hostage for a 20 cent overdraft in which they're getting 82 bucks for. They closed my account and now I've been on the phone with them for the past hour. They already took my state refund. They are crooks. They are horrible. If I don't get my 965.74 back and there are additional fees charged out of it. I will sue!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e401ed8c84149cbaf7929bb05bf50e5
encoding: FLOAT32
metadata:
{"chroma:document": "I work for a nation-wide parking company and our Texas region uses Chase Bank branch 34. Our business operates 24/7 and we deposit our cash funds Monday - Friday. About three weeks ago I was told by the branch manager on a Monday that I was bring in too many transactions and she didn't have the staff to support us. Simultaneous to this, the Branch Manager called my corporate office to report she couldn't support us and to use the night drop instead. I started doing so and for two weeks everything seemed fine. First thing I knew, she Branch Manager called our corporate office again with the same complaint."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b731bf4acc3472bb883a5e64dac3007
encoding: FLOAT32
metadata:
{"chroma:document": "Called Chase to let them know I will be out of country. They said they didn\u2019t need to know anymore. Try to book Excursion card declined. Said chase blocking it. Called. Said to verify it was me. Purchase 260. Yet week before vacation 702 stolen from my account. No one contacted me. I\u2019m so mad."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0cfaf905969443a1be2e0aa7ed4288b1
encoding: FLOAT32
metadata:
{"chroma:document": "This bank stole money repeatedly out of my account and lied and said I overdrafted when I didn't. They steal money out of your account and then blame it on pending balances and if they think you're not paying attention or think you cannot count they steal 4 dollars, 2 dollars etc. Out of your account and try to make you the customer think you're going crazy. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e935f925cc9d46efa42588e6dad559a2
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve had checking and saving accounts with Chase for years. I had direct deposits and had an agreement that I would not be charged a monthly fee if I had them take $25 each month out of checking and put into Savings. In the past year I had a large amount in my checking; that amount was reduced to under $15,000 due to my getting an account at another bank. I was then charged a $25 fee. When I asked why, they denied that I had the transfer agreement and said I agreed to keep $15,000 in checking or I would get charged. I said forget it; I\u2019m closing my account. The rep didn\u2019t try to work with me; in fact, she was dismissive. I couldn\u2019t close it until I had less than $5,000 in my account (I had about $14,000 in Checking)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: acfdb97c556e43acb093f8990736df48
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metadata:
{"chroma:document": "My wife and I went to Chase Bank, 1001 N Collins St, Arlington, TX 76011 hours ago to have the bank wire our motorhome payment. We felt extremely warm being treated like their happy family. It's an unforgettable wonderful experience. We're so curious how this branch can be managed so well. What a successful bank branch!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5bad6c3bc718403ab9e038b6a2d37e1f
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metadata:
{"chroma:document": "My wife passed last February that's when I was told that I had a free month of Social SECURITY benefits for my wife. I was under pressure financially. My wife's insurance company was taking longer than I expected to accept my claim. Anyone who has had a love one and had the expenses of a funeral can understand. Almost everything was cash except the funeral and burial. I did spend her SSA check. It was in her name as well as mine because I was listed as the payee. That check was for March 1, 2019."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 98cfcd90a3914461a5ecd8890e2e4fd2
encoding: FLOAT32
metadata:
{"chroma:document": "A $300 bonus was offered to new checking account customers back in November 2019. The bonus was denied because I didn't enter the code. The website screenshot I took has the words, \"We applied your coupon\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c3cfdc6b7d564fb59d920514f2ad9896
encoding: FLOAT32
metadata:
{"chroma:document": "I have been trying online for 2 days to reset my online profile. No success. I have called and they say someone will call me 24 - 48 hours that is not allowing me to use my card. I am about ready to just cut this card and be done with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a7faacc9a7f460c8d78f2bc70e2a367
encoding: FLOAT32
metadata:
{"chroma:document": "They closed my checking account for no reason and no notice and held the money from my account hostage for over a month. I had returned check fees and late payments as result. The employees are always rude and love to lecture their customers and instead of doing their job."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 367890585aa14b2aace20b66aba72fe5
encoding: FLOAT32
metadata:
{"chroma:document": "Just ignore Chase's cash incentive offers on new deposits. Chase has so many offers that the branch bankers, including branch managers, are clueless of the fine points and will accordingly advise you incorrectly or incompletely. I wanted to earn a $1250 bonus for new $$$ in new Chase accounts, but neither I nor any of the branch bankers could get my IRA to load into the U-Invest platform. Even as a Chase Preferred Client, I had several bankers not return my calls -- repeatedly.   When I finally showed up -- sans appointment -- a helpful banker helped me at least deposit $75K. He told me I would at qualify for a $750 bonus. That was June 2019 but NO bonus was ever deposited into my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 533b7d27ff99417ba02f9a34653b6437
encoding: FLOAT32
metadata:
{"chroma:document": "This is the most impossible company to deal with! No one replies to your email inquiries except for a generic reply that is not specific to my needs or inquiry whatsoever. I replied to their response to ask for more information and they replied with the same generic email. Why prompt me to go to a website to find an answer to a question that I am asking you when I was on that website and couldn't find the answer which is how I ended up clicking the inquiry button!!!? Whether you call or email a question they will prompt you to go to an unhelpful website that gives no answers to any questions. Unbelievable in how no one will help you!? I will Never get another loan through this company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 466fefe390f74d61a2284d7368617f90
encoding: FLOAT32
metadata:
{"chroma:document": "I have had this card for many years now and used it quite frequently, until now. I had recently had an issue with a specific charge and opened a case for a chargeback. I provided detailed information to the case manager, as asked, as a result they called and stated the case would rule NOT in my favor. During the conversation regarding the specifics of this case, the case manager continued to get a bit aggravated and short. Regardless of the detailed documentation I provided, which clearly spoke to the merchants failure to provide services, I paid for, the credit card did not support me, the consumer. I have never experienced this with American Express, they typically provide a better insurance policy on purchases."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 51f179a17f1f43d996058c3075d8702c
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metadata:
{"chroma:document": "Chase Bank 18320 Preston Road Dallas Texas 75252 have a great branch manager ** who has a great personality and very well trained. Under ** leadership she has ** and ** whom are excellent employees who treat clients and customers with the highest respect, these employees' personalities are amazing and they only strive to give and provide the best. I would like these employees and this office to be recognized. I'm Keisha **. I had a great experience with all employees. Thanks employees of Chase for the outstanding work you all are doing for Chase and customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 78f4fdbdbd3e4faf8dbf786051e3fc69
encoding: FLOAT32
metadata:
{"chroma:document": "Updated on 04/18/2020: They also insisted I file a Police report which follows: On 12-10-2020 I was notified by Chase Bank that someone opened 2 checking accounts using my name, address and other personal information. Chase Bank sent me statements that show 2 identical checks were used digitally to open accounts and then transfer $80.00 each to a different account. When Chase discovered the checks were fraudulent they sent me collection notices even though they knew I did not open the accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 837c2984b7de46e5b4cfcd503299c3e9
encoding: FLOAT32
metadata:
{"chroma:document": "It is very sad a big bank like Chase customer service is based on Manila Philippines. I am over 10 years customer with Chase with 3 personal Checking account, a Business account of average $25000 and 4 credit cards, 2 business credit cards.... The lady JD ** spoke to me with disrespect and even does not give me $12 credit for the bank charge which was wrong! Chase online app just allow my business to deposit $5000 per month but for example BOFA is $50000... and overall their respect and customer service is 2 out of 10....I don't recommend anyone to use them.... there are nor relationship for them!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42e6c5c1cc2a460a8510e39f50519f90
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account some time ago. However, I only recently wanted to use a debit card for this account. I received a new card and have made deposits into the account. Today I tried to activate my new card, which I received this week in the mail. The automated system to activate my card required a pin. I didn't have a pin since this is a new card. So I had to call another 800 number to reach customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 124aefe013b5410c8bf4b87ae175f672
encoding: FLOAT32
metadata:
{"chroma:document": "I have had several accounts with Chase for many years. Recently, I was given incorrect information and I made a decision based on such. Although Chase apologized for this, they were unwilling to resolve the problem that occurred as a result of the incorrect information. Chase clearly does not care about customer retention. Consequently, effective today, I closed my two remaining accounts and will not follow through with a property refinance. Warning to all: Chase is apparently too big to care about their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c03e7ee3399a4456b672029c1245de91
encoding: FLOAT32
metadata:
{"chroma:document": "My account was defrauded before & it took me forever & passed on many times to different departments. They never froze my account after the 1st fraud despite me asking to freeze it which resulted to 2 more fraudulent activities- which took sooooooo much of my time, energy, money before I was able to get my money back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aff9274d95b146c88dc90fad33fdb746
encoding: FLOAT32
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{"chroma:document": "I have had the same account since Amerifirst then it became Washington Mutual Bank and since has been Chase. I am the primary holder of this account and did sometime ago when sick give my daughter signage to the account. Since then, which is sometime ago, my daughter was able to acquire a Credit Card with Chase. Now when she goes online and accesses her credit card statements it also gives her access to my personal account. I was told that the only way to correct this was for me to open a new acct. This is crazy as I am the primary holder of the account and should be able to request my daughter to be removed after I am the one who put her on in the first place. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 33428ee1ff91413e85ae4497a611e3dd
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Bank has got to be one of the worst banks to deal with. They charge outrageous fees for anything, they give you low interest rates so they do nothing but make money. They outsource their complaint department and their help department to the Philippines and Indonesia where you cannot understand the people. I was On the phone with one of them the other day and said I was having a problem transferring money from Chase to my Bank of America Account and that dumb person that I was talking to on the other end of the phone had no idea who Bank of America was. Said they may not be part of the banking system in the United States and that I might have to rethink what I'm doing. Then she proceeded to tell me that it would take only 5 days to transfer the funds from Chase to Bank of America."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8bbc93a7a4a74c7a86d6fa38363c6bed
encoding: FLOAT32
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{"chroma:document": "I lived and worked in the US for 1 year when I opened a Chase bank account. After returning home to South Africa I tried to transfer my funds and close the bank account but Chase is only saying I need to walk into their bank cause they need to confirm my ID. I obviously can't do that since I don't have a visa and can't afford to fly back. So now Chase is stealing my $5000 as they do not want to make it possible in anyway to send me my money that I worked hard for in their country. I recommend each and every international student to avoid this bank under all circumstances unless you want to just work for free. Where is the zero star button?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 984a7b821f324f5da9b984b4530011a7
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{"chroma:document": "I received my Chase Amazon Card at the beginning of December and was trying to take advantage of the 0% APR on balance transfers. I was trying to transfer $6000 from my Chase Amazon card to my Chase checking account so that I could help cover some bills in December. Chase sent the $6000 to an account that was already closed and rather that it automatically be re-routed to my Chase Amazon card it was sent to a previous card that had expired. No one on any of the Chase 'specialist' teams I talked to for 15-20 hrs could figure out where the money went. I was told that I would get the money back within 30 days. At Christmas time. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c0c570ec7b434accb20ab61f851135e3
encoding: FLOAT32
metadata:
{"chroma:document": "I am so tired of Chase that I am considering on moving my bank account. I made a deposit with cash thru an ATM at night after work and the next morning I was hit for an ISF. They are really quick to do that to people's accounts. I have called the bank and went higher up to the headquarters and they all say they can't do anything. I told them this was cash so the money was there. Not like you are waiting for a check to clear first. The last week I have had to file 2 claims with them because someone has used my card to make purchases. I guess they would rather make $34 and lose a customer then reverse the fee and keep a customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fbe3cdd421204878a8733e465ed468bd
encoding: FLOAT32
metadata:
{"chroma:document": "I so wish there was a way to leave NO STARS!  I had THE WORST credit card and customer service experience of my 53 years on this planet. I am just starting to reach out to as many places as possible to warn others so that they do not have the same horrific experience that I did! I will be switching 2 of my credit cards (one personal and one business) to another bank so that Chase not not get another cent from me. Basically I filed a dispute because Acutech LLC out of Montana sent me the WRONG chandelier ($5700) and refused to exchange it for the chandelier I originally purchased unless I SENT IT BACK!  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8acfbd4f219d48798b03e2ca9ee440f4
encoding: FLOAT32
metadata:
{"chroma:document": "Customer service is HORRIBLE. I asked why they locked my online account and they had no answer and could not unlock it. I have plenty of money. They magically disconnected us. They are so horrible. Go somewhere else like a credit union that cares about you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a09c8e5d58224ae3b99596baf54b9c77
encoding: FLOAT32
metadata:
{"chroma:document": "Very long hold times, pointless and multiple repetitive transfers and multiple disconnects. Operators are very hard to understand as well. If you think you will need phone service ever bank somewhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 689fddf21bee42e29abebc536e51b80d
encoding: FLOAT32
metadata:
{"chroma:document": "Signed up for the Prime Rewards card on a whim. Haven't even had it a month and I wanted to pay off my statement. The website wouldn't let me \"enroll\" to pay my bill, stating that either information was incorrect or that part of the site was unavailable at the moment. Called Support. The account is locked. Why? Well, when I got the card, I received TWO suspicious letters in the mail on Chase Bank letterhead that appeared official stating that someone had changed my address and to contact them. It was signed \"Fraud Department.\" (Gigantic eyeroll-- could this be MORE fake?) So, I call \"Fraud Department\" which is an automated number and clearly not associated with Chase Bank and sounds totally different than their \"official\" line, so I hung up and called the number on my card I had received."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 970bffe6299a4aaa811c022fd818eed4
encoding: FLOAT32
metadata:
{"chroma:document": "I am writing this review so that Chase customers will know how they conduct their banking strategies scamming their customers. I had an issue with my account balance and was confused when I saw that my account had went negative overnight. The prior day I didn't have much money in my account however it was not negative. I had not made any purchases because I knew I didn't have the funds so there was no way that my account could have went into the negative. I called customer service explaining that my account had a positive balance the prior day and there was no way it could be negative. I have always monitored my transactions by my available balance that is how I keep track of how much money I have available to use. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4be7be13cfd84d33aaaee025eb66dd98
encoding: FLOAT32
metadata:
{"chroma:document": "$30,000.00 gone! My 85 year old mother was scammed into using my account to wire 30k. The bank knew it and could have done so much more to help her. Now they are telling me to get a lawyer??? With what money? All would have been prevented if they got a bit more involved while she was at the bank. They even helped the criminal get the correct transfer account info to another chase bank, but did not want to take action because of the privacy of the account the money went into. Apologies don't pay my bills, I need my money back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 753072ba863d4c2aa4115a959c64efe8
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{"chroma:document": "I have been a customer of Chase bank for more than 20 years. During that time I have deposited countless checks written from other institutions. I have never had a problem before now. Apparently Chase (and I imagine other banks) can arbitrarily place a hold on a check deposit. Although the firm from which the check was written showed that it had cleared, Chase put a 7 business day hold the the funds. When I contacted Chase both in person and on the phone, they could offer no acceptable reason for their action. They simply refused to release 80K and kept the funds for themselves. As soon as I can, I will close all of my Chase accounts and move to another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d5c885990ea6414086220d1151d56bdd
encoding: FLOAT32
metadata:
{"chroma:document": "Updated on 01/03/2020: Chase bank has come up with their own set of rules since the dept of banking had no rules for them to follow. I deposited 2 @ $60,000 checks local to into my account. They both cleared and a week afterwards without even trying to Access the funds, chase closed the account without reason. They said it was tagged for fraudulent activity. I Deposited 2 checks into My account and left the money there! Fraudulent Activity! Now it's been since Dec 4th when the checks have been deposited and after 6 phones calls avg 35 minutes each and spending 1 Hour at my branch I'm still waiting for the money!!!! $120,000 for 4 weeks in Chase's hands and my ** in my hands! Now they tell me Another Week! AGAIN!! Third time another week. WTF! You guys SUCK and are CROOKS. Go local banks. AVOID CHASE and their ** credit cards."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb6ed106236f48ce8c989ab1929c4b13
encoding: FLOAT32
metadata:
{"chroma:document": "Because of fraudulent activities I had to cancel my debit card. Since I do most all banking online this represents a real issue. I contacted their fraud group cancelled the card and made arrangements for a new one; 3-5 business days. I asked if I could get the card info to update my files and was told I would need to get the info from a local branch. Went to the branch, got the new card number and was told I had to get the expiration date and ccv number from the 800 customer service number. I recontacted the customer service group they could not provide the info over the phone and would have to wait until the card arrived. The old \u2018right hand left\u2019 hand fake. Chase used to provide great customer service, what the heck happened? I have been with Chase, making it through 6 different owners, for over 35 years and expect better service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6c60fc91d2d3475d960c2acaf228e4fd
encoding: FLOAT32
metadata:
{"chroma:document": "On 12/20/2019 I was told my Bank account is restricted because of a Check I deposited to my account. It was the cashier's check for the amount of $225.00. At first I was uneasy about accepting the cashier's check but I thought it's better than a personal which bounces, get stopped, etc. And with calling BOFA to verify it was a good, and it was signed over to me the party assured me I would not have a problem receiving the cash into my account. I took a leap of faith and deposited it. Well, it was only $225.00 but with me working only part-time getting paid once a week. It's about the same value, And with me being low on cash awaiting payday I needed the extra cash for household supplies and groceries went low because party endorsed the check as payment for staying three weeks with us. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ea34cf1cd154c01996bae6aac07c470
encoding: FLOAT32
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{"chroma:document": "I am EXTREMELY disappointed in Chase, their travel services, their customer services or lack thereof, and at this point have nowhere to turn. I booked two one way tickets through Chase Rewards and Travel on October 18, 2019. On December 5, 2019 I received an email stating the airline had changed to times of my flights. Not a big deal, or so I thought. It is now December 24, 2019. I am in London on vacation. I decided to check my reservation to see about paying to select seats. When I used the confirmation number provided I found out that a portion of my flight had been cancelled, without notice, and the airline had \"forgotten\" to rebook it. Originally the flight I paid for was from London to Accra with a stop in Kigali. They kept from flight from London to Kigali, but then no flight to Accra, essentially stranding me in another country."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c7a81569124542c48e690771336191de
encoding: FLOAT32
metadata:
{"chroma:document": "I deposited a certified check from my Extra Credit Union checking account into one of my Chase checking account on Friday, 12/20/2019 and was told the check would clear the next morning, which is today, but when the check didn\u2019t clear as told, I went into a local branch where the transaction occurred and spoke to a personal banker Madahee ** who nonchalantly told me that the fund won\u2019t be released until 12/24/19 without any reasonable excuse. Again, I called on the phone and I was transferred to department that oversees checks, and was told by another unprofessional and very rude associate that the check will not be released until 12/31/2019. Chase bank takes advantage of the poor and the vulnerable ones. So shameful and painful that a loyal customer for over a decade is being treated so poorly."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a190314942014c3c9e93955e1b88684d
encoding: FLOAT32
metadata:
{"chroma:document": "Our business failed and closed 10 months ago. We have no revenue and I am unemployed. I and very disappointed that Chase will not negotiate a mutually agreeable settlement. Their system generated an offer of 75% (no one is willing to pursue approval with the appropriate level person to override the system). Our off was 45%. In the end it seems our only option is to claim bankruptcy with zero understanding or willingness from Chase to help a closed small business. In addition, given this is a business credit account, they report on my personal credit which should not be the case...and closed not only my business account but my personal accounts as well without notification or discussion. Be wary if you are a small business owner seeking credit, they do not have your back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 49d4af4a99974dab91ce339966b9fa14
encoding: FLOAT32
metadata:
{"chroma:document": "I have tried twice this week to transfer money into a secondary Chase account. Both times, the bank said the transfer was \"pending\" and both times the transfer failed. I called Chase and no one could explain what the issue was. They told me the transfer would go through \"by 11 pm tonight, EST\". Well, at midnight (EST), the money still had not transferred--and when you call customer service at that time, the recording tells you that they're sorry, but the office is closed; call back tomorrow. The ordeal continues...."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a9fc673d88943b2ac9531a39c5c889e
encoding: FLOAT32
metadata:
{"chroma:document": "I put a check into Chase Bank and a check into BECU the same day for the same amount from the same issuing bank. BECU cleared my check in 2 days. Chase told me it would clear in 3 days and then MAILED me a notice that it would be 8 days, and as a result both checks I wrote against it bounced and the people who I wrote the checks to had their checks bounce. What was a reasonable policy 20 years ago is SHADY in the electronic era. How is this not illegal?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cd72a75f41d547919b3e60cf959b9316
encoding: FLOAT32
metadata:
{"chroma:document": "Applied for a business card (after spending many many thousands of dollars filling up Chase's pockets with my personal cards). Business claims they sent me a notice saying I needed to prove my address (we had just moved). Never received it. Tried to fix it as follows. Called the business unit. Got a \"specialist\" after 3 transfers. Told me to take a tax bill to the local branch, they would fax it to the appropriate place, and all would be good."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2ae6ccee522148108391cbb4c718c1fe
encoding: FLOAT32
metadata:
{"chroma:document": "I had money in my account and transactions going through. I checked my account throughout the day. Just in case anything went over I could put the $ back by 8pm like I always do. I checked again at midnight. Still money in there and no alert of any overdraw. I wake up at 5:30am and BOOM! 3 fees. Chase moved all my transactions around to different dates & hit me with 3 fees illegally. One of the agents felt awful for me on the phone & told me a few things that would probably get her fired. Basically this bank is completely corrupt. They will find a way at the end of the year to hit you with fees to meet their quota for their investors. I didn\u2019t have energy to argue and take it to corporate so I will just shut down my account ASAP. Switching to Alaska Federal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ad6ab43f91b0473fb7c05aef0268e3c4
encoding: FLOAT32
metadata:
{"chroma:document": "Someone gave me a fraudulent check. I deposited in my account right away. She said $500 of the check was available and then it appeared in my account the next day to be cleared and the next day after that because it did not say pending. Well the third day it was returned and all they could say was this is their practice. They set up to make it look like the check was cleared when it wasn\u2019t. And their practices of how they relay that to the consumer is extremely confusing, and they take no steps to help with some type of investigation, just like that marker can verify a phony bill, it should do the same with checks. Been with Chase 20 years and they let me down."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cc12b840f3a1471a81e1a13e1d677bd6
encoding: FLOAT32
metadata:
{"chroma:document": "I am world traveler and executive platinum on AA and also Chase private client yet I received the worst service ever. Do not book travel with Chase travel. The worst client treatment and service I've ever seen. I booked my travel to Egypt 6 months ago for December 22nd (next week). Two days ago I got an email to call as my flight need to be rescheduled even though my husband and my daughter are on the same flight under different reservation and they did not get any notification of the change. I called and I stayed 4 hours trying to get my flight back or an alternative flight and they said call tomorrow to re-issue the ticket to put you back on your flight. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea88a7694c4a4fef959c7f2b8bd3af91
encoding: FLOAT32
metadata:
{"chroma:document": "Out of the blue I received a credit card from this bank around Nov 7 2019. Thought nothing of it other than wh. The next week I got a check from them for $15 and letter they were closing my account. I never opened one. This time I called and they needed my account number to check. WHAT ACCOUNT??  I was told it was opened online and after explaining I never did and never would they put a stop on all. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e256790a73f4568ac4f9505cc886aa7
encoding: FLOAT32
metadata:
{"chroma:document": "Being a Chase customer and working in this area, I am forced to use the services of this bank branch. It is a very frustrating experience to try to do any business at this location. I attempted on 4 occasions to run in and quickly take care of a request I had made. Every time I go into the branch, there are long lines for the ATMs, long lines for the teller windows and you have bank employees standing around chatting with each other in the lobby. Not sure what their purpose is but it is definitely not to assist customers. They are too busy chit-chatting with each other to be of any help. I wish I had a job like that!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4bd472aae7f34bbaaf5523d6b145f04a
encoding: FLOAT32
metadata:
{"chroma:document": "My wife has an account there and she haven't added me to the account yet cuz I just came in USA; long story short she deposit my check (husband) and we had issues with customer service for a good 3 weeks... They kept telling her, \"Once the check will clear off you can use your funds\" and then we decided to go to the branch and this lady name Suzane was really helpful, she called the customer service and proof them wrong and they said, \"Ok she can use her money.\" Guess what? Noo I could not cuz they had put a restriction on the account even though a manager named John got involved and he send the whole policy to customer service and they still weren't fixing the problem. I feel bad for that manager and that banker cuz they were both helpful and respectful. Customer Service sucks and they are the ones who make the decision. So my wife closed the account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a800e5731d064569a9342eb3b1b86366
encoding: FLOAT32
metadata:
{"chroma:document": "First off, let me say... I have been banking with Chase for about a decade and my mother since the 60s. The problems I am about to describe only began happening over the last 2 years and gradually have gotten worse to the point of both of us being disgusted and finally planning to close our accounts before 2020. My mother gets over $3k direct deposits a month, I do not have direct deposit. They hit us both (her more I would say but overdraft protection is not what it seems) with insufficient fund fees that are completely unwarranted. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0c69922f84fe4da98c4d806c7299c73e
encoding: FLOAT32
metadata:
{"chroma:document": "Filed a claim on my account for transactions I did not make, they credited my account then reversed everything leaving me overdrawn $814 then went into my other account to cover the the charge without letting me know ahead of time. They are all about money,"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9df165ab80e24f4aaf8307cd3a60b39d
encoding: FLOAT32
metadata:
{"chroma:document": "Opened new business and personal accounts. False prequalifications sent by Chase Credit, branch employees have no knowledge how to do their job, overprotective for no reason for repeat and previously verified transactions, asking me to stop doing all I am doing and go to branch for verifications, locked my money and no help over the phone. Disgusting bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9ebd32add3264b4399a0ebc442c0842f
encoding: FLOAT32
metadata:
{"chroma:document": "Chase reached out to me about acquiring a credit card through them. They said that based off of my business with them over the years I qualify. I applied and received 2 credit cards for a thousand each. Two weeks later unbeknownst to me they closed both accounts. I found out in the checkout line with 140 dollars in my basket and both cards declining. I was sure something was wrong but so embarrassed I paid with my debit card, and quickly exited. I call Chase and they say, after further review my credit is not old enough and my credit card debt of 1200 is too high. So, just like that my cards were gone and I am still asking why? The way they did business with me was very misleading and now I am left to figure things out. It seems like once the card is in hand and being used, you have the right to believe it is yours!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0678f5a2528b41ce97e7893f2303eab2
encoding: FLOAT32
metadata:
{"chroma:document": "BEYOND FRUSTRATING!!! I have been processing an ongoing dispute for nearly 3 months with NO progress or success! No matter who I talk to, how many documents I submit, numerous emails and phone calls!! AVOID THIS BANK!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2feb289b4944fe4b1a63b1265e9311a
encoding: FLOAT32
metadata:
{"chroma:document": "The location at S. 119th and Western in Oklahoma City was completely appalling. We started in the teller line to pay-off an auto loan and get a title notarized. The teller stated that we should wait in the waiting area for **and he could help us. After about 10 minutes ** arrived and asked why we were there. We told him they told us to wait on him, and his comment was \"who are they\". We explained that the teller at this office told us this. He seemed annoyed and asked what we needed, but failed to listen to what we really told him. He was annoyed and said do you really need a banker or what. We expressed that we guessed so and explained again what we needed. He explained that he could help. We questioned why we were told to visit the bank to accomplish our simple task, and very curtly said that this could not be accomplished. He did call the auto center and told them that the customer wanted to simply make a payment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4636ffc9428c452ca5e4f116e6e987af
encoding: FLOAT32
metadata:
{"chroma:document": "I had a cashiers check given to me from a family member in order to pay for a furnace. I decided to deposit it in my Chase account rather than my local bank's account. This was a big mistake. Let me remind you that a cashiers check is a check guaranteed by a bank, drawn on the bank's own funds and signed by a cashier. So what's the problem, it's as good as cash right? Not with Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 232f33e5dc5f41aa8ca8db4df6b734ec
encoding: FLOAT32
metadata:
{"chroma:document": "I had banked with Chase for a few years. A lender deposited 942 dollars into my checking. Chase Bank then charged off my account after several claim reversals were made. These payments went into collections and I never received a penny. Coming to 5000. I went into the bank several times an was given false promises to fix the situation. I never got one letter or one call. I was on the phone every weekend. They were very rude too. Giving no answers including lies about sending checks which were never received. I hate this bank for ruining my summer and Christmas plans. They should be dismantled. I'm never banking with them again. They left me in collections for thousands and kept every cent. Horrible service. After 2 letters 10 phone calls and 3 walk ins. I have got nothing. Thanks a lot. This is war!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e1c4c812a0a74c75b6d456388f143d98
encoding: FLOAT32
metadata:
{"chroma:document": "I just opened this account and deposited my payroll check. According to Chase they are holding my deposit for 10 days to verify that my check is an actual check. I kept calling customer service and every person I spoke to was very rude. They couldn't give a an explanation of to when my check will clear. When I told them I would be going to another bank their response was, \"Go ahead.\" My check was deposited on November 21st and they will not clear it until December 3rd. They definitely lost a customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a1b0b99859ca4b09b133d3caa77a4247
encoding: FLOAT32
metadata:
{"chroma:document": "Chase enabled a merchant to scam me out of $4,400. I was at a store i thought was legit, it turned out store was a big scam. I was supposed to have bought something for $440 then a charge for $4,400 was placed on my account. I called merchant they said they would credit the $440, but not the $4,400. I called chase to ask if there was anything they could do. they said i could dispute the charge. When the dispute showed up it was only for $3,690. I called many times. I was told different things every time. I called the merchant. I stated that I didn't want the items. They stated that I couldn't get a refund due to item being shipped. I called the store. They said it hadn't been shipped. I stated that i didn't want it and wanted a refund. They said okay but a manager would call."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5eddf541ca974944903d28cab13ab9aa
encoding: FLOAT32
metadata:
{"chroma:document": "I had to 2 checking accounts and an investment account. I never even wanted a second checking account, I thought it was a savings account and it never told me it wasn't a savings account. The online is confusing. I had 5 accounts pop up for 2 checking accounts and 1 investment account. However, if you don't mind for checks to take forever to process at the ATM then this bank is for you. Even my work checks that I got weekly if I put them in the ATM I would still have to wait a full 24 hours to get the entire check. If it's a personal check you can pretty much forget it. It'll be pending for like the rest of your life. Then if you have a mishap with a check you might as well just go ahead and cover yourself because they treat you like you're a criminal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc14ca7b44e94cf0aab8582b031f5df4
encoding: FLOAT32
metadata:
{"chroma:document": "My husband has been a service member in the Army for 11 years, Chase is the ONLY financial institution that denied our SCRA benefits because we do not live in a community property state. We have NO control over where my husband is stationed. Chase is not customer or Military friendly. We will be closing all our accounts with Chase and bringing our business elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c1fe79c2df6547e8a897d7d92191ea1e
encoding: FLOAT32
metadata:
{"chroma:document": "I use to love this bank! But for the past several years whenever I have a problem and call customer service I'm put on the phone with the same woman each time from the Philippines. It is really REALLY frustrating. Then if I need to speak to another department it is transferred to India. These people can barely speak or understand English!! They have very heavy accents and sometimes get rude when you can't understand them. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bbe4ff3ba3e94820928333d956af0085
encoding: FLOAT32
metadata:
{"chroma:document": "This was my fist dispute in 18 years of being with this bank, and they refused to allow me to send any documentation proving that I am right, I wouldn't fight for it if I wasn't. After 4 months in dispute when nothing happened, they rebill me with half of the amount, believing the merchant that is a scam company listed online too by many customers. I asked for a right to provide my documentation proving otherwise. I sent over everything including pictures and email communication with the merchant, I received an email stating that they received it, and then I check back a week later with them, when they say they never received anything. I am being advised to go to a branch to send the info over, I do, I work a lot on it, printing pictures and emails."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 19f334d1095d41ca8784cfb6d9fc98cc
encoding: FLOAT32
metadata:
{"chroma:document": "I have been waiting 3 1/2 weeks for Chase to reverse a wire deposit made mistakenly to the incorrect account. The sending bank, BMO, sent a corrective notice one day after the wire went out. There has not been one individual at the branch level who has been able to accomplish this, and neither has any operating group. It is a simple resolution, and they agree it is simple. However, they cannot or will not make the correction. The money in question is from my mother's estate, and is due 6 siblings, and I am the successor trustee. The account that has the money is my mother's old checking account, and I am also executor over those assets. Simple mistake, simple resolution."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 12faef1caa4e49739c494df8656d4bac
encoding: FLOAT32
metadata:
{"chroma:document": "Despite the fact that 3 separate agents told me that my claim was accepted and the refund will be coming soon I realized that that I have been lied to and that my case was closed a while ago.... Don't you record phone calls??? Phony bank made me lose $768..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: af0827ab192b4242bd3fc48d30fe4735
encoding: FLOAT32
metadata:
{"chroma:document": "They gave me excessive overdraft fees that where unjustified. The overdraft fees had no justification. I complained and they gave me a REVERSAL OF $135.00 and the $135.00 showed up on my online bank account and I called customer service and the lady said that my account had $135 available balance, I went to the 7/11 and purchased a Slurpee for my child that was like $1.49 and the next day I had another Overdraft fee for the purchase at the 711 of the slurpee of $1.49 for no reason because my account was positive and I have $135 in my bank account available."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1fb3cdfa9e454300a1803581ec494990
encoding: FLOAT32
metadata:
{"chroma:document": "I applied for a credit card with Chase Bank a couple months ago. Three weeks after I applied, they mailed me a letter asking for more information. A week later, I mailed them the information (address proof and social card). I did it in a Chase branch so it would be done securely and correctly. I was told they will get back to me after 3-10 days. I called back in a week and heard my application was still under review. Today, when I called back, it turns out they closed my application and want me to reapply. Besides the hassle, it has also been very detrimental to my credit score. They already did a credit check on me in the original application which dropped my score by 10 points, making it difficult for me to apply anywhere else and to reapply with them. And now another credit check will reduce my score even further. I am extremely upset as this has set me back severely."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 63dc9bc85ce549409284b2f07f287b2f
encoding: FLOAT32
metadata:
{"chroma:document": "I sent the money order to a rental agent. Deposit it into their account. They couldn't bother to inform me that there was a two-week hold on that until after I got the receipt. I read it on there. This money was for my girlfriend's new apartment since we are two thousand miles apart. Right now this may put her on the street. I tried to talk to them about it in person and they just threaten to throw me out. Awful awful Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b0b03e056df4f9096fabf5ffa5e8725
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{"chroma:document": "Worst bank ever. Terrible customer service and poor response to fraud. You can't talk to them because it's like talking to a wall. Demeaning and patronizing and don't listen when you're trying to talk to them. Stressful and not worth it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df0fa84ab61347adaf32967074d80501
encoding: FLOAT32
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{"chroma:document": "Here's the story I have to tell about Chase Bank. I open an account as a new customer with them online, deposit a check and I think that everything is great. After they put a hold on my check for 4 days which I understand because I'm a new customer the funds finally become available in my account. Now I make one transaction (by using QuickPay/Zelle in their mobile app) and right after the transaction goes through I get a message that they have locked my account.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff5b926c3dd34cd6a21fa24d395a09eb
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{"chroma:document": "My spouse and I have been Chase customers for many years and we have a personal checking and a savings account with Chase Bank. My spouse also has a business checking account with Chase. We also have a safe deposit box with Chase and my spouse and I both have credit cards with Chase. Our savings account at Chase is owned by our revocable trust. When that account was opened, there was no \u201caccount linking\u201d requirement. I will later discuss this further."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 18f3e94ae3234c76b2d8af9e2866b250
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{"chroma:document": "MY MAJOR COMPLAINTS is with my auto loan.. Chase has had my car loan since 2017.. It is not October 30, 2019.. To this date they say they do not have my title. Previous loan was with GE. GE has released electronically TWICE to Chase Bank Auto Loan dept. Chase even sent me a letter/form to sign to authorize them to get a new title.. I get nowhere talking to any of the ladies at CHASE AUTO LOAN phone \"numbers\". It is a consistent runaround. I have informed them I want to trade my car in to get another vehicle. Because of the stupidity of this Chase Bank area.. I cannot do a thing. The excuse I get from the ladies \"We are giving GE a little more time to come up with a title.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I deposited a check written from USbank and Chase placed a hold on that deposit for over two weeks. The next day, that check was funded by usbank so I contacted the verification dept and they told me that they will not release the hold until they are done with investigation. I explained to them that check was written from my dad and that I'm a joint owner of that usbank account. They told me they needed to speak with my dad so I gave them his number. They didn't accept that because it wasn't under his name. Well that's because he is under my plan.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9989f33642e44a789b701ead9a0ccf0f
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{"chroma:document": "I opened a checking account with Chase Bank less than a week ago. The debit card hasn't even arrived yet and already I've had more issues with accessing and funding my account than I have in my entire personal history of banking! I linked an external account to fund my Chase account with only the minimum to avoid monthly fees and TWICE this resulted in me being locked out of my account and transfer being cancelled. The first time I called customer support, they would not help me over the phone and I had to go into a branch and verify my ID. The second time this happened, I called customer support again and they told me I couldn't transfer from my own linked account and had to fund it another way (by check was the suggestion). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef0793cb355440888f47affcc73d6409
encoding: FLOAT32
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{"chroma:document": "I had a very bad experience with Chase this weekend, that hurts so much, they charged me three times in one day even though I made extra deposit on the same exact day, I called customer service so many times, they didn\u2019t do nothing, I went to the branch in East 98th and Sutter Ave in Brooklyn, the lady was so impatient with me, no one didn\u2019t want to understand what I was trying to explain. All of that happened because the Chase\u2019s system is very slow and behind so I had to pay for their slowness. Every customer counts ok Chase Bank?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 215faab680a548a0b0ba9aea4b3af228
encoding: FLOAT32
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{"chroma:document": "My daughter opened an account at Chase under my name. Law Enforcement falsely accused me of living dirty, went behind my back to have the Chase Bank tellers and Manager to monitor our transactions and report anything suspicious. Also get paid as a third party to disclose in secrecy my daughter's transactions to Nerline ** and Chris ** in Florida. Once these 2 ** get her personal information, they turn it into an argument and shoot videos to post on youtube so they can make money out of it. Jesus Christ will repay. I am still the richest living among the poor regardless of what lies you are using to ruin my reputation. Realit\u00e9 a an fas nou. A Saint Prophet always know all dark secrets, Gina **"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f35e8dd97f4e49718a76eb15de20165e
encoding: FLOAT32
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{"chroma:document": "I am a financial advisor, here's my story: Chase is a predatory lender. I started doing business with Chase in 2015, because they offered a 12 months zero interest offer. I had impeccable credit at the time. Later in the year I filed for divorce and by the end of the year I hit rock bottom. My ex drug me through the mud with a long drawn out custody battle that ended January 2019, however I am still dealing with some fall out. After the zero interest offer, Chase began raising my interest rate at a dramatic effect, charging me late fees when I wasn't late, etc. The Chase interest rate was always much higher and they would refuse reducing my interest rate when other lenders agreed to do so. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 89dbbfbbc0454f539e4509fe139c7a83
encoding: FLOAT32
metadata:
{"chroma:document": "We had our checks stolen and cashed recently, even though the were not enough funds available and the checks weren't even written right, Chase took the check. We notified Chase as soon as we knew what happened and filed a police report. Today we find out, there is clause in the paperwork that basically states you're responsible if you don't have your checks securely locked away. Chase expects us to pay them the money plus fees. So we have been robbed twice. Don't bank with Chase. FDIC means nothing to them and neither does customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4110f1b4c2b24259ad058c0a95427bc7
encoding: FLOAT32
metadata:
{"chroma:document": "Hurricane Micheal caused significant damages to our property. Try and find a reputable contractor after a disaster. Find one that will do work and wait on funds. Chase is great to take monthly mortgage payments and keep insurance claims money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 67f575ebe9bf4b879510152c4d990122
encoding: FLOAT32
metadata:
{"chroma:document": "I recently received a check that I deposited in my Chase bank account. The next day it showed the check cleared and I transferred money out of the account. One hour later I got a notification that my account balance was negative. I looked online at my account and it showed they put a hold on the check. I called customer service who put me on with a \"specialist\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 85c00f35391f4c0c991ecd0739d21a50
encoding: FLOAT32
metadata:
{"chroma:document": "This is undoubtedly the worst experience of my life. They are without a doubt - the worst bank I have ever worked with. They purchased my mortgage from the original lender, and the the few months since that point have been absolutely horrific. If you have an option, any option, you should go with anyone other than Chase. I am so frustrated, hours of my life wasted with call center employees that don't care."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9c1ba569839e406186996ae3980c6cd5
encoding: FLOAT32
metadata:
{"chroma:document": "The Chase QuickPay is highly incompetent. Customer service misinformed and now the money sent to me by my dad sits there and has not been credited to my account. After I called and asked them if I will be receiving the money ASAP and they said yes there should not be any problem. But this is the second day and there has now been implications because of the delay. Had they told me that it takes awhile then I should never have used that service!!! But they assured me and they told me I will receive the money right away!!!! Now they tell me it takes 1 to 2 days!!! If I was only informed then I would not have used it. Your CSR told me I'll get the money right away!!! Shame on you and now just now I checked my Chase app and it says in process. You guys misinform people and on top of that customer service sucks!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45ca0c6d4c424c9ca474d070ad63c0bc
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{"chroma:document": "Have been a customer for Chase for several years. I have been getting emails regarding the Sundance film festival for several years and finally decided to book a trip. Bought flights and booked a hotel. It was posted online that a festival package would be available today at 2 pm EST. There was no listing of how many packages were available. I called about 6 pm and was told the packages were sold out. They said this happened within 5 minutes and there were only 100 packages for I would venture to say millions of chase customers! Chase has had experience over the years with this venue and should have posted 1 number of packages available and 2 call at 2 pm to have any chance. These are lottery odds. Learned my lesson. This is a marketing rouse."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da49ec9d4fa5448795a445bef384ff23
encoding: FLOAT32
metadata:
{"chroma:document": "Applied for promotional business credit card invitation number **. Sent all info by fax on July 31. Chase requested clearer copies which we mailed Aug. 14. With no response from Chase, I called on Oct. 22. Hit a road block in that the application expiration date had passed. Chase dropped the ball, and could not be less caring. Response was simply, \"Sorry, we don't care, goodbye.\" GREAT CUSTOMER EXPERIENCE!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 22d22dfa96da40108bbae44ae5df6861
encoding: FLOAT32
metadata:
{"chroma:document": "I went to the Skokie IL branch of Chase bank to notarize a perfectly legitimate document. Guess what, the bank has refused to do so on the grounds that said document was not printed on the bank letterhead. I had to drive over to the UPS store that notarized it without problems. Now I know to AVOID going to this branch of Chase and do not recommend it to anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 868636a49a1149b7b9104b0596dc0054
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{"chroma:document": "We booked travel through our Chase Sapphire Reserve points with the Ultimate Rewards Travel Program. The return leg or our NY/London trip was changed by British Airways (who are an equally horrific company)to be operated by an airline called Evelop Airlines and the cabin class for which we paid was downgraded. As a result, British Airways sent a note that due to this change we could change the return leg to a BA operated flight in the same cabin class. But since we booked through Chase we had to change through Chase. I am on the phone into my 6th hour with about the 15th Chase person \"helping\" me. No remorse, no concern for my frustration level that has many hours ago reached the boiling point. I still don't have a flight booked. It took me 5 hours to even get a Chase person to acknowledge that I was entitled to make the change, even though I offered to provide them with the BA email."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7b31f0c9465f4416904eb13fe9d639b0
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{"chroma:document": "On 11th October 2019, I have reported to Chase that there's an unknown wire transfer activity on my account. There's a wire transfer withdrew $500 from my Chase account to \"my\" BMO Harris Bank on Sep 24th 2019. Obviously someone had HACKED into my Chase account, did transfer from my Chase checking account to myself (my name) with the BMO Harris Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d57c3d1c1f347209bc660f05a20192e
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metadata:
{"chroma:document": "I deposited a check and was told there would be a 2 day hold placed on the funds. No problem at all. I went back to the bank after the funds were displayed as \u201cavailable\u201d and they wouldn\u2019t give me any of the cash because it hadn\u2019t been \u201ccollected\u201d yet. I would have gladly waited longer without any complaint, but displaying the funds as \u201cavailable\u201d and then refusing to give me anything at all is absurd. Closing my account and going somewhere more reliable. Displaying funds that aren\u2019t actually available as \u201cavailable\u201d is a joke."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7613b040ba764569b89005fa5d3f979e
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{"chroma:document": "I deposited my rent check in error. I have been suffering with migraine headache for 2 weeks,The banker took my payment and didn't verify the account name. If he did this would not have happened, well today is Oct 16 and I still haven't received my money back. I spoke with Ashley ** and she told me that they would mail the $1250.00 check to me a week ago because I closed my account with my previous bank when I moved to my new apt. I had to use all of my little saving to pay my landlord. I am on disability and it's hard for me to to live on the money I receive monthly. I was told by Ashley yesterday that they will send the money back to my closed account and she would get back to me on Thursday. Well she told me that she would get back to me last Friday and she didn't. I had to call her yesterday and she would let me know where the process is with my money. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3deef07a1475455cb534bfb12533fcc4
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{"chroma:document": "On Tuesday, October 1, 2019, My daughter and I went to our local Chase Bank inside the Albertson's grocery store in Broussard, LA. We needed to open her an account. We walked up to the counter, and we were greeted by a gentleman. He was very courteous and mentioned that Alondra would assist us in opening our new account. I have been a Chase account holder for several years. A few years ago, I opened a high school account for my eldest son at the same branch. The process was quick and seamless. Unfortunately, this time was terribly different. Alondra ** was completely unprofessional."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 236a7e4c528749dfafb828b188c50d36
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{"chroma:document": "I have a fraudulent activity on my account where someone transferred money from my account due to poor account security of Chase bank. I called the claim department and opened a claim and they said they will conduct an investigation, the complain was filled on the 3rd of October 2019. On the 10th they decided it was not a Fraud and I am responsible for what happened. I was not credited for my loss and there was was no investigation conducted. They just want to screw me because my name is not American just like that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a773df4be50844f4a304cda3b6912c84
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{"chroma:document": "I lost my wallet with my Chase debit card in it and I didn't know it was lost until I got a text alerting me about a $300 transaction at a CVS. Immediately I called my bank and told them the transaction was not mine and I lost my card on the very same night. The reps told me they would cancel the transaction and issued me a new a card. Nearly 3 weeks later, I get a letter from Chase telling me that they were revoking my claim. Their reason: It was processed correctly and the transaction was made within the area. Therefore, they decided to take the money that was STOLEN from me out of my account anyway. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f8e4523b9584ab5af71d89d1dabd228
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{"chroma:document": "I had Chase Bank before, but now they are out of control. Here's my story.... I'm self employed, my refund check from the IRS came in YES YES YES, so I deposited it at the branch in the bronx. Everything great. 2 weeks later they closed my account. I ask why??? They looked in their system no fraud, but the chase bank system closed my account, they couldn't tell me why. But I do remember when I deposited my irs check lol they thought it was a fraudulent check (smh) until it was verified... Duh that's all they had to do. They 2 weeks later account closed. Chase cant tell me why. What a Shame. But I did found out something about chase Banks.. CHASE Bank is NOT A BIG BANK. Chase is small bank for small people and small businesses. Deal with BOA (Bank of America) which is worldwide... Don't deal with chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ad74acebb5d143bcaff4527a8ca140a2
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{"chroma:document": "I noticed I accidentally overdrafted my account one morning. Knowing I had 24 hrs before they charged me I transferred plenty of money from my savings (not with Chase) and showed it was sent that same morning. The next day they charged me two $35 fees. WHAT? THEN later that day they put through my transfer. They wanted to make sure they charged me insufficient fees first. Called and the lady argues with me that they don\u00b4t do that. Called my savings and they said that it posted on the same day...early. Hmmm. Clearly they don't do that. Also still didn't get refunded the two fees. Pretty upsetting."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c9acd376812448e39f23fbacaa4a344f
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{"chroma:document": "This is absolutely the worse bank in history. I\u2019ve never heard of a bank who held a deposited check for 7 business days, especially for a petty $300. My father wrote me a check so I can pay my car. I deposited the check into Chase thinking I can pay with this lame account. It is now Tuesday. Check was deposited on Sunday. Oct 6th 2019, they want me to wait until the 10/17/19 to have access to my money??? Are you kidding me. Now my father who wrote the check said the check was cleared and removed from his account??? So where is my money??? This bank is wrong for keeping our money on hold and something needs to be done regarding this issue. Once I receive my money I\u2019m closing my account and never turning back. They are thieves just trying to put interest on our stuff. This is how they make their money guys!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Very disappointing with call! All help center are move to Philippines, after 5 calls and spending couple hours in total - no help, representatives are sound like a robots. They didn't solve any my problems with transfers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aa38e16da9aa425381279df264ce5fe8
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{"chroma:document": "I deposited a check from my 401k into my bank account and now it's on hold. I don't think it's right that I have to wait 1 week to get the hold off of my account and have access to my money. I could have cashed this check at a currency exchange but no I decided to deposit it with Chase. That money was for my children. Now I have nothing until next week. I will continue to complain until this hold is off my account. That check is legit. Chase can verify it with the merchant. Once my check clears I will close this account. I'm not happy with it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 11e6c93a67d2437ab3681726e32d6a98
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{"chroma:document": "I would not recommend Chase Bank to anyone. The customer service team has no idea at any time what's going on with your account when you call and ask anything. You always receive different information. I went online to open a chase account a few weeks back, was approved, received the card, set up online banking, changed my direct deposit from my employer, activated the card and was ready to go. The following week my direct deposit was deposited into the account but I received a letter stating they changed their mind and closed my account and I no longer would be banking with them. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ccd4f903109147a49d23fe5ff56acd7a
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{"chroma:document": "Somebody sent me 31$ through Zelle and then filed a claim that the payment was unauthorized. Understandable, but what really got me ticked off was that Chase's anti-consumer practices were so atrocious. They extended their 'investigation' past the estimate of 10 days which completely hindered my ability to make necessary purchases and on top of that they told me to call them back once I see that the 31$ has been removed from my bank. The trick is that they completely locked me out of my accounts and I have no way of knowing when they would remove the money. I'm a college student working as a freelance tutor, so all my payments are unsecure. I'm sure it's all a ploy to close my accounts while keeping all my money. Never bank with these guys. It's all corporate greed and anti-consumerism."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f01935dbaef4cf898aa51c73401e376
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{"chroma:document": "Filed a claim with Chase for fraudulent charges 'cause Speedy Cash was taking money from our acct and we never had a open loan with them. They reversed the charges temporarily and then came back saying the charges weren\u2019t fraudulent, that they received documents showing That. When I asked for them to further investigate they said no and 'cause they already concluded their investigation when I asked them to open another claim they told me that they can\u2019t do that and then told me that since they can\u2019t get their money from speedycash they have to reverse the charges on my acct 'cause they don\u2019t give out free cash and are refusing to look into it any further. Chase is a company you don\u2019t want to bank with and because of this I will be closing my accts with them and taking them to court."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2062ede4ea24442c935bab8ff300d6ad
encoding: FLOAT32
metadata:
{"chroma:document": "I live and work in Tokyo, Japan, and my money that is deposited in my account in the U.S. comes from a Tokyo bank and my online transactions are completed in Japan. Now, out of the blue, Chase is denying me access to my account because I tried to make a rental payment to my the owner of my son's house that he and friends rent near their university in the U.S. Declining payment was fine to do if the security of Chase felt it was dubious. I phoned the number as requested and was told that payment would be declined but my account was fine. A week later I am unable to access my online account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d2453194c79b43f4af870fbaa5196df5
encoding: FLOAT32
metadata:
{"chroma:document": "Deposited a check into savings. I was told the check would be held and cleared in four days. Account showed the funds released for use. I transferred funds into checking account, wrote a check and the next day CHASE removed the funds out of my checking account without notice. This caused my check to bounce. Now they say it will take another week to gain access to the funds due to their mistake."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f9e1138796b4068931bba9a79412f7f
encoding: FLOAT32
metadata:
{"chroma:document": "Honestly, It seems like apologies are more the norm these days in place of accountability. It's so apparent. I had an issue with three separate ATMs not working after I called with my first issue. The representative promptly told me, \"We aren't experiencing any issues on our end.\" I explained that I was a customer and that I was having an issue, hence my call. She apologized and said there was no information she could provide, insight she could give, or direction she could point for clarification to the issue I was having. Basically just a road cone diverting traffic. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c6fc44656aaf41508753da6560e09ac4
encoding: FLOAT32
metadata:
{"chroma:document": "I have used Chase for routine banking and have 4 of their credit cars, had an investment with them as well. Over the years I have stopped using their cards although they are active and only use city cards instead since they wouldn't reduce my rate with credit score of over 800. I moved my investment to another institution. I still have a large savings acct with them, my checking acct and my online bill-pay. I am ready to just say goodbye. For 3 months now, my online or in store debit card transactions have been randomly declined for small purchases and I have to call in so that they can allow the transaction."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I opened account 3 months ago. I deposited my PAYROLL check and they tell me it's an unsecure check and it will clear in 8 days. It's one hundred dollars!! That's all. And they want to tell me it takes 8 days to clear. Are you kidding!?!? If I haven't burned my bridges with local banks I would switch. I'm still shopping for alternatives.... DO NOT BANK HERE. DO NOT BANK HERE. You will regret it. Mind you... every time I've deposited a check it had been some issue as well which was resolved with a phone call, still shouldn't have been necessary."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cf016517318d4c92960a6da9386e1ff6
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{"chroma:document": "On Sept.16 2019 I found out that my rent was not paid (I ALWAYS PAID ON TIME). The check was dated 9/3/2019. Someone there withdraw the wrong amount stating that there were no funds (NOT TRUE). I called immediately and the CS said on the phone with also my manager that it was THEIR MISTAKE... On 9/18/19 I found out that Chase withdraw TWICE the amount of my check (still waiting to get a refund..) Completely RIDICULOUS. Never happed before and Im a chase customer for 6 years now, 2 BIG MISTAKES in 2 weeks..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 420fd245f8fc4741b4800fb73f60fbf3
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{"chroma:document": "I redeemed my points for 3 gift cards. I tried to use the gift cards, and got told they had zero balance. I call each of the gift card companies, and come to find out that the cards are inactive. So I called the number on the back of the Chase Freedom Card, and the representative I spoke to was much less than helpful. Just told me that the cards are showing valid on their end and there's no memos saying that they're inactive. The issue was escalated, which I now have to wait three to five business days to get a response about. I wish there was a way to just get my points back. This is such a ripoff."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b4b6a7ba7da74beda6ba24dd4da19abd
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{"chroma:document": "We were under the impression they offered a free checking account but they charged us monthly fees anyway. They are happy to lose us as customer over a lousy $12 checking account fee. These accounts have no services or benefits whatsoever. Advice: Go to an institution that offers free checking - these folks are scammers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c56507ed6ea438b85ad9af9d7880ff3
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{"chroma:document": "Do not ever deal with these people, unless you want to be treated like trash! They will cut you off whenever they feel like it and won't give you a reason why! Case in point...Got a debit card just a week ago. But my own money in, then after a few days claimed it was fraudulent. ** these people! If you are not rich and a working stiff like me, you were warned!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 75405cea550846fa88a08862978ad8d4
encoding: FLOAT32
metadata:
{"chroma:document": "This crappy bank approved my Southwest Rapid Rewards card August 24th. Charged the 69 annual fee. Proceeded to close it Oct 16th by email with zero notice. Claimed it was because I had too many inquiries??"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6147ad558d734896acfa0f71e46c99b6
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{"chroma:document": "1st when you call all you get is a 3rd world country that you can't understand....and sadly when I went to the bank branch the locals had their hands tied by this other country. THAT'S scary to know that America isn't controlling the funds for Chase Bank. They put a hold and when the local branch managers showed there was no reason for it they still refused!! DO NOT bank here!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6742c714331741f68aed8a5222b3e286
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metadata:
{"chroma:document": "Opened an account with my local branch in Houston. All good. So-so customer service, but being Saturday I understand. Parking lot was full. Fast forward 3 days. On Tuesday all my accounts are blocked. Some low IQ person named Shipla in Loss Prevention tells me that I need to visit a branch in order to prove that I AM REAL. Seriously. Walk into the branch and get the block lifted. Head back to work and the account is still blocked. Call the Loss Prevention again. They try sending some text message to verify who I am. No dice. Then they say I have to visit the branch again. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea6e1fe8c9dd4d488a5d1dfe2f008c90
encoding: FLOAT32
metadata:
{"chroma:document": "I had to leave the bank I used for 29 years. Took two days to close all accounts and cost me thousands to refinance everything and I had to change all my auto paying bills but it was a horror to remember all my account numbers by heart as the bank will not use just the bank card anymore. This is a horror and should never have been allowed. I hope everyone leaves. Imagine needing money and you do not know your full account number."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b06699901ce4f0ca82b7e6c9863e92b
encoding: FLOAT32
metadata:
{"chroma:document": "Chase has the absolute WORST customer service I have ever experienced in my entire life across every company I have ever interacted with. NEVER, EVER bank with Chase unless you want to torture yourself with the world's most incompetent, rude and useless individuals."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 17ef091a28e846d78e158e6d5638a83b
encoding: FLOAT32
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{"chroma:document": "YOU SUCK JP MORGAN CHASE! $12/month for service fees is RIDICULOUS! You do nothing to earn $12/month! All Chase is doing is collecting on top of collecting. I will be closing every account (after 30 years) once my last check clears!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f12862d6f1334a5c800e3c5560ced51d
encoding: FLOAT32
metadata:
{"chroma:document": "After 25 years of being a good client: both personal and business, few paid mortgages Chase Bank had a problem returning remaining balance, when I closed my business account. (Just few dollars) Will close all my account with them including credit cards and spread a bad word, wherever I can. THIEFS!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f234eb416118443d917acae9830377e7
encoding: FLOAT32
metadata:
{"chroma:document": "I loved this bank. For many reasons but it all came to an end. On Aug 28 I received an email saying that there was an inquiry open about $900 dollars missing from my account and that the bank will follow up. On that same day my entire 3 Chase accounts were frozen. Leaving me without any money. When I called the bank they notified me that my accounts will be closed and that in 10 business days I should receive a check with my money. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 20f864d2a6a04dc8b930db185295767c
encoding: FLOAT32
metadata:
{"chroma:document": "This institution lowered my credit spending limit after I paid off all but 6% of the $5,000 balance. There are no derogatory marks on my credit from this institution about late payment or failure to pay. The credit limit was never decreased before the payment of almost $4,700 was made. I would not recommend applying for credit with an institution that takes such poor care of their customers. I am happy to close my accounts with Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 92946ac1ea7d4a6083581afaf41c2f80
encoding: FLOAT32
metadata:
{"chroma:document": "Updated on 09/26/2019: Since my first review, I received documentation from Chase that Square sent to prove I did the transaction. It's redacted, in a few areas that don't make sense. The doc has my name misspelled, gas station address for the fake company, the transaction time is 2:40 am, card number keyed in.. etc. It's abysmal. Who pays $455 for mobile phone screen repair at 2:40 am? Not me! The business is a mobile business, so I wouldn't be going into a store to do the repair. It's called Mobile Screen Geeks, they come to you and do the repair. The real Mobile Screen Geeks, address, Schaumburg, IL is being hijacked because Square's data was hacked and in turn, my info was used in the scheme."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8fee61894ead4278b75d8a020245d8aa
encoding: FLOAT32
metadata:
{"chroma:document": "I had 2 checking accounts. One was restricted, scheduled for closure and overdrawn. The other was in good standing. That is however until Chase decided to withdraw all my funds to offset the negative balance in the other account. Bringing this account to a negative balance and causing more to incur overdraft and late payment fees. I also had pending payments for bills that came back as insufficient funds because Chase withdrew all my funds without any prior notification. And left me with nothing but more bills and fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 660d6bf1ef0f45348c223e4d9850e75e
encoding: FLOAT32
metadata:
{"chroma:document": "I tried opening up a checking account because I saw the promotion for $200. Apparently, I did not \"open the account the right way.\" I tried calling customer service and she said she could not help. Rather than invest my money in Chase and start banking with them, I asked to just close my account. I guess Chase does not want my money..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1d908754b5ae4be1893e4f181e4dee9e
encoding: FLOAT32
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{"chroma:document": "On Sept 9th, I went to a Chase Bank to withdraw funds from my EHT government issued card. I chose Chase because they don't charge a surcharge and thought it more convenient being that they give out $5 and $10 bills. The ATM went thru the whole process of the transaction, took the money off of my card then says they're unable to give cash right now. Now I have to wait up to 25 days for EHT to dispute and investigate the claim before I can get my money back. It's even printed on the receipt \"We aren't able to give cash right now\" printed under the amount of the withdrawal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 01ea69d0524244a1ac267d79a4f3e44d
encoding: FLOAT32
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{"chroma:document": "Several occasions I have called and spoken to multi reps and all have different ways of doing things. No one is on the same page. When ask to speak to a supervisor, you are given the runaround. I applied for a credit card and I have alerts on my credit file. I was told to update it and all you all would have to do is call me or send me a text on my new phone number per the updated credit file. Well I call and guess what? You all did not update my credit file. Again you guys are giving me the wrong information and the runaround. I am going to start a petition to not use your services because of lack of customer service and not being attentive to customers. Not knowing the correct information to say when asked. Just not knowing your overall job. I suggest you fire everyone and start from ground zero. Or retrain, which ever is more cost effective."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 46adb5e99ec240d18eb1fd1e7fcbd44f
encoding: FLOAT32
metadata:
{"chroma:document": "I wanted to attempt to close my savings and checking acct. but was told that it had already been closed. The CSR repeatedly announced my social security number over speaker in a public setting with no regard to my privacy nor regard for overall experience with Customer satisfaction. I will report to all the necessary authorities that these private banks such as JPMorgan Chase that are not being observed by a higher Authority nor Recording of any kind past transactional statements and are solely closing out accounts with no verification of account holder authorization Nor notification of account holder information."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4385507a49594a4ebc7a65df6310d3ef
encoding: FLOAT32
metadata:
{"chroma:document": "Worst experience ever. I had an emergency and I tried to use my debit card and it was declined even though there was money on the account. I called customer service (1 (877)- 388-5726) with Beatriz on (Sep-09-2019) at 1:50 pm and she told me that my account was close and she couldn\u2019t tell me why, supposedly because of their privacy. I asked to be transfer to a supervisor. Once the supervisor (Anthony) got on the phone he couldn\u2019t tell me neither the reason why they\u2019ve closed all my accounts with any further notice. Now they won\u2019t release the money that is on my accounts. Please don\u2019t do business with this bank unless you want to go through all this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c664fe4536884f5e9a123439a615ad58
encoding: FLOAT32
metadata:
{"chroma:document": "Thank you to the Chase Bank on Irving Park Road in Streamwood, Il. Special thanks to Edith ** for her help and Al ** Branch Manager who listened and corrected the issue. This is a great branch. They care about the customer. Thank you again, Brigitte"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2d0c57a65eb144148b5c35602ef4ec8c
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metadata:
{"chroma:document": "I have a complaint about a few insufficient fee funds they gave me. I made a scheduled transfer request from my credit union to my Chase checking account 3 days prior making sure my transfer arrived on time to avoid insufficient fees. When I checked my Chase account, the amount scheduled did not get transferred. I looked into my credit union account and it showed it had been drafted. The following day, I had 3 $34 insufficient fees and still no money transferred. The money shows up 2 days after. It made me so upset that the main thing I was trying to avoid happened anyways, but not because of my fault. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4613d359f73c4a21b308108eec6b0572
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{"chroma:document": "On Sept 5th 2019. I arrived at the closest Chase Bank location in Bridgeport WV with a check to cash from a Chase Bank account issues to me. I was told I could not cash the Check without Opening a bank account with them first bc it was over 2,500.00. When I asked why I was told a outlandish lie from the lady working behind the desk. She told me that the issuing company had that policy and would not allow me to cash it without depositing it into an account with their bank. Which I found out was not true at all and they had no such policy! I had all proper identification to process it through their system required by government etc. I was not even given that option but was well aware of it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d1013aee6b874a71a8d8e21d4acc1824
encoding: FLOAT32
metadata:
{"chroma:document": "Well is the worst bank, got a payroll check deposited and took 3 weeks to clear out. I have been with them for 10 years and every year they get worse. Please do not bank with them. You call and no one really help you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 93c01f27856e44c79b1096292c1d2d96
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metadata:
{"chroma:document": "I will NEVER go through Chase ever again. Literally the worst customer service I have ever dealt with. They do not care if you take your business elsewhere and at this point I'm even thinking it's encouraged. Chase ran TWO credit inquires on my credit within less than two weeks. I was requesting an additional $1000 credit limit after being offered the lowest credit limit I have ever received. I was put on hold every two minutes for 5+ minutes at a time, spoke to three different people and wasted 45 minutes of my life. I have a credit score over 700, make over 60,000 a year and have never had a late payment. CHASE SUCKS! LOOK ELSEWHERE! Capital One treats their customers MUCH better."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d64eea99e7c0421ea08c02e5c0fcbe08
encoding: FLOAT32
metadata:
{"chroma:document": "I used Chase Bank points to reserve a hotel and limo pickup service. The limo service never showed up at the designated location. We called the phone number provided and they never picked up. We reported this to Chase Travel Services, and after a couple weeks of runaround were told that our points would not be refunded because the car service refused to refund them. So basically Chase allowed their supplier to steal $142 from me with no repercussions. BUYER BEWARE!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4949fd2319054c54be289dd604d0e364
encoding: FLOAT32
metadata:
{"chroma:document": "I had to send somebody money to cover a check they wrote for me on their account. Chase send me a text asking if I authorized that payment. I reply yes, later I try to login in my account to see if it went thru and my account was blocked. I call the number, talk to a woman (in India), she verified by different ways that it was my account and that I authorized the payment and unlock my account. I get home later on and the payment was cancelled. Try to do it again and they block my account again. Call back the number and they didn't help me and also lied to me. I ask to talk to somebody in charge. They lied to me. Nobody about me, I keep complaining so she transfer me to the department above her. A guy answer and say nothing they can do. Go to the branch tomorrow. I ask if he block my account and he refuse to answer. Finally he just hung up, so now my friend is going to have a bounce check. Customer service did not care about that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3a58527588054ad9ae2f703647eb2e9f
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{"chroma:document": "Shaylee **, an advisor at Chase Bank in South Ogden office: Shay kept us informed with every detail in the processing of the loan. She went above and beyond her duties. She continuously monitored other individuals to ensure the entire process stayed on-time. I\u2019ll definitely recommend her to anyone applying for a home mortgage."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c3f890e9f5ef43a5ab514654417e1919
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{"chroma:document": "The manager racially profiled me and will not withdraw money for me. I give him a government issues ID to cash my money and I could not get money if I did not give him my debit card. I did everything he will not do and went to a different branch and was issue that money without a sweat. I need him to talk to because the next time it happens then I believe you do want to bank with me. He very rude, a did want to talk to me and still was forced to talk to me. Stupid man. Branch of Chase Bank - 7722 Cox Ln West Chester Ohio 45069. Name of personnel **."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f40b726f1624be29cb8859dc2bee62b
encoding: FLOAT32
metadata:
{"chroma:document": "I have had a chase checking account since college, I opened it approximately 13 years ago. I mostly use online banking. I got married and attempted to add my husband to the account. The branch employee was given documents she was supposed to scan, this was not done correctly. We received a call to give these documents to them a second time, prior to a deadline, which we did, otherwise they were threatening account closure. Although this was done in a timely manner, somebody decided to not look at the documents and close it anyway. Apparently these are done by two different departments. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9faa629bf62742eb8e56d90545b473a3
encoding: FLOAT32
metadata:
{"chroma:document": "So I decided to cancel my account. I withdrew all my money, filled all the paperwork out, and it was supposed to be done. Well I get a statement in the mail, and I\u2019m confused, and it shows that I have -$380. I clock on my account (that was supposed to be canceled) and they assessed a monthly fee without telling me, putting me at -$6, then the overdraft fee, then the insufficient funds fee. And then they allowed an account that shouldn\u2019t have been being paid on (that\u2019s a review for a different company) and it just kept going. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f0e786fdf6d74dc49f12a219aefe57b8
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{"chroma:document": "So they turned on overdraft fees without my permission due to a miscommunication on their end. And so they have taken 1,400 dollars out of my account in the past 6 months! When I called they told me they would return what I needed to pay my rent. Even though they should fix the 1,400 all I asked for was $300 and was told Chase won't allow it. Great thanks for screwing me. They took over $470 from my account in 16 days this month due to their mistake 1,400 total over 6 months and all I ask for is $300 and was told no? I actually would have let you scam me and let this slide, no big deal. 1,100 bucks you guys got to keep because of your mistake. Instead, Chase wants to hold on to that money so I'll bank elsewhere. Thanks for scamming me the past 6 months."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ec830122e4e84fce9e791e4e60fbec5f
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{"chroma:document": "Simple. I applied for a Bonvoy Marriott Chase Credit card. I was approved. I used it. I made an early payment on it. Then Chase closed the account. Now I have a closed account on my credit. They set me up for failure and they don\u2019t care. They can do what they want. It\u2019s in fine print. I say, go to your local credit union. Don\u2019t get caught up in the glamour if you don\u2019t have to."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 17c90078f6944ca0bac01eb475575e00
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Bank is just another big corporate business that only cares about making money and not about the hard working customers who bank there. Too many fees and if you try to call and fix or explain the problem they say, \"well, I'm sorry but that's just how it is.\" They are just out to get as much money from you as they can. They don't care if you want to go to another bank, that isn't their problem. I have had enough with dealing with them. If you care about your money don't waste your time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e480d505a9814d3480731110fa092c07
encoding: FLOAT32
metadata:
{"chroma:document": "Updated on 09/14/2019: I moved and did not get my statements. They kept charging me $12 a month. I called like 3 times to close it. They said they did. I got another statement today saying it was not closed. I called. They said I could not close it. I was transferred 3 times. They said to get in and transfer the money. I tried. They piss me off so much. They will probably just continue to charge me. They are such fraudsters. They can get away with whatever. Big Banks control the government and took taxpayer bailouts. They are scammers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fadb86bf3acb4c6e96df8a5e811b539e
encoding: FLOAT32
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{"chroma:document": "I go out of town a lot for my job. I went out of town last week and stayed at the Hilton. They took a $100 incidental fee and gave it back a few days later when I checked out. I called my bank because I never received my money back. When I called Chase they said they had no record of me even being at the Hilton despite me going up to the bank and showing them all my receipts. Including my receipts from the Hilton showing them taking out $100 and returning the $100. Moral to the story Chase stole $100 and erased the whole transaction from my statement making it seem like it never happened. Worst bank to have and I don\u2019t recommend it to anyone who works hard for their money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f50f949cd1ef4df7a6d882ed052ffee5
encoding: FLOAT32
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{"chroma:document": "In July I walked in my home after work and there was someone controlling my computer from somewhere else. That is when we found out that our 4 accounts at Chase had been emptied. I called Chase and reported it to them. They said that these were wire transfers. I started the motions to get the money back. I spoke to the fraud department, filed police reports, and even filed a report with the FBI. I was able to get Yahoo to locate some of the transactions that had happened. They sent money to a place called Cash App, and Coinbase. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e93ea09f851f435b81d4cf12208d03bf
encoding: FLOAT32
metadata:
{"chroma:document": "Chase makes it a point to block my YouTube Subscription charge every month, making me have to call their customer support to unblock the card so I can then (after 36 minute call with dozens of verifications) pay US$5 to keep my YouTube Premium going. Every month! They consider google an \"untrusty\" vendor! OMG! Guess who I would rather keep? Chase or my YouTube Premium account?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I bank with Chase. Someone charged my debit card to Google Ads. I am being told that I have to pay it since the information matched what I did. I am told that if I want to dispute I have to contact merchant. Horrible service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "This is without a doubt the WORST bank I've ever dealt with. From rude, uninformed, and indifferent Customer Service Reps who all give a different explanation depending on who you get to mind numbing hurdles to jump through to get to a competent human being who can address where their automation creates obstacles or inconsistencies in how they're processing transactions all in an effort to extract fees out of the customers they say they care about, of which I don't buy any of that. Do yourself a favor and stay away from Chase. I just signed up with another big bank competitor of theirs. Not expecting much but maybe it's the lesser of two evils."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I wrote out a check to Capital One for my credit card payment. The check was stolen and an individual put it into her account. I am being given the run around by Chase. The money was taken out on June 3, 2019. I found out on June 29 that the credit card company did not receive payment. I tried from June 20 on to submit the claim. They finally put the claim through on July 10 and now say I have to wait up until 90 days and that is an estimate. They can take longer. The system is severely flawed. You can deposit a check through the ATM or phone and the program does not check the front of the check to where it is being deposited and I am paying the price for this flaw no one gets back to me. I am considering taking them to small claims court. Horrible bank. They do not stand behind their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "My family have banked with Chase for years & recommended I use them when I moved to New Orleans. I opened an account & was introduced to the features of mobile deposits. I always sign my checks for deposit only with my account number for a mobile deposit. I was never informed otherwise of anything different. Anyway I deposited a work check from Hancock Whitney Bank on June 10,2019. On July 24th, the funds were withdrawn from my account because someone from Capital One had presented the same check there & it was cashed even though it had for deposit & my signature on it (Somehow this check wasn't destroyed in my shredder or was thrown away). I spent many hours & weeks trying to get my money back. Capital One trace the check back to Chase because my account number was on the back & they gave the funds back to Capital One & then to cover their loss pulled the funds from my account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e3bf84b0e9cd47199fb36fbd5c58bc20
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{"chroma:document": "My name is Joyce **. I live **. I was at your ATM machine in Chicago IL on Western and Madison street trying to get money from ATM machine about 5:30 AM on 08/09/19. There was so many large RATS surrounding the ATM machine. They were coming out of this patch of grass right in front of your ATM machines I thought they were going to jump on me. I spoke to someone in the bank a year or so ago about this problem, and after that I just stop using this ATM machine for the most part. I was afraid I might get bitten. I have been a customer of Chase Bank for many of years. This is horrible. I will not go there again. Someone from Street and Sanitation should address these issues. Chase Bank your customers should not be subjected to this infestation. Thank You. ** Please let me now when this problem has been resolve."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I opened a business account at a branch with a $200 promotion bonus code. The banker at the branch was nice, and the experience was pleasant. But when I called the customer service number, it was a completely different story. Called them 2 times in a day, and each time ended up very unsatisfied. Call #1: I deposited a check 7 days ago, but the fund is still being held. When I called to ask why, the rep said she doesn't have the info and put me in another queue for another department. I had to wait 15 minutes to talk to a specialist. Not the best 1st impression."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5673f41a85c54460b615eebcc1ff8080
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{"chroma:document": "If you're an intelligent person who care as much as I do about my hard earned money and the bank I'm doing business with, then for the love of God hear me! Chase Bank cares nothing about its customers whatsoever and truly will go out of their way to screw them out of their money. They have rules and regulations that will boggle the human mind. I believe that this is their intentions for the start. They will have you so upset over some unbelievable and totally ridiculous rule of theirs, that you will \"In Most Cases\" just give up and go away. That's exactly what they want you to do."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ad38f5929354e159eec41cebcc762f4
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{"chroma:document": "I have had a Chase checking account for 20 years and recently my online access to it was blocked so they could check on a transaction. The transaction was legitimate, but they are saying because I\u2019m not at my US number (I'm in London for several months) the only way I can get back access is to \"go to the nearest branch with my ID.\" The nearest branch is 3000 miles away! I talked to several customer service reps and supervisors, called the lady who opened my account, messaged them on Facebook, went to the corporate offices in London, emailed two corporate officers. If they respond at all--the two corporate officers didn't--they just say, \u201cSorry, that's our policy.\u201d I want to close my account and go with a different bank but I can't even do that until I get access to my Chase account! If you ever travel, I suggest not banking with Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f72fd9f436f419d817ca550400ea92c
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{"chroma:document": "I made on time payments for 3 years racking up tens of thousands of dollars on this card- used it for work expenses. When I paid out in full, SOMETHING didn\u2019t calculate and their system showed I \u201coverpaid\u201d by 200 dollars on the statement but supposedly left a remaining balance of 29 for the following month. With the assumption that this card was now at zero I was never alerted through a call or even an email that they sent me to collections. Paid, fought, lost. For a guy who only uses credit cards, you have lost a lifetime of business. Worst customer service and this credit ding just affected my refi on my home. I also want to give a shout out to Capital One who alerts if they even think I tip too much. Save your time and go to a more tech savvy credit company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ce2fc8ee40e64149957754923c08334e
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{"chroma:document": "After a three and a half hour vacation ruining odyssey, I discovered, thanks to Chase online, just how bad is our banking system! Armed with my smartphone I attempted to rectify the problem. When I talked to supervisor at the end, I was told \"You can't enroll online from smartphone\". I answered \"This is 2019. You can't be serious.\" But oh yes, yes they can be very serious. The final nails in banking system are being hammered in by crypto. Guess what? I can do crypto on my phone and transfer money seamlessly to anywhere in the world on my cell phone! Hundreds of thousands of dollars if I want. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 923abe37a42747a08c2d3006d37dcf80
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{"chroma:document": "I am closing my bank account with you. My card was stolen and was hung up on twice. Very very rude. Will never bank with Chase again. The customer service was that of a Taco Bell in a ghetto. Very displeased."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 24ae0bcd46fd433d8e33bf4648d83ebb
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{"chroma:document": "Chase Bank in Huber Heights Ohio is the most unprofessional bank branch I\u2019ve ever had the displeasure of belonging to! They received and stole a $1400 Direct Deposit of mine, without any communication with me, much less an EFT Rejection or return, that was deposited into an account that had been closed for over 2 weeks! That\u2019s theft... Don\u2019t trust Chase!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef86d3699a424687ab8b93d4d8d44755
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{"chroma:document": "After making an online payment through Zelle, something I do several times per month, Chase has locked me out of my account. Not only that, they refuse to allow me access until I visit a Chase bank. Of course I'm traveling and there's no Chase banks anywhere. I asked for any way to confirm my identity and someone in India said that based on what's written in front of them, there's no option. Wow, what a piece of ** way to deal with their customers. I have about 10 accounts with Chase (mostly business) and I'm so upset to be treated this way, especially for a legitimate payment. I would never recommend Chase to anyone and I'm looking at moving all my accounts anywhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9d2e3e5d4c9746adac7dbafa4aaecd5c
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{"chroma:document": "I am a long standing customer with JP Morgan Chase and hold several accounts with them; recently while on my account online, had an offer to apply to a pre-qualified offer for the Sapphire Preferred Card offering 70,000 Points when you applied if you would reach $4,000 in charges within 3 months, which I doubled that amount in 3 weeks. I am always a proactive individual and I took Screenshot of the offer proactively because I don't always trust how some merchants use marketing to increase their business, and that is exactly what has happened with Chase. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 75ea16ae037741a8a2c968324776a40e
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{"chroma:document": "I've been banking with Chase for 10 years. Over the past 2 years I've been experiencing periodical unauthorized withdrawals from my checking and saving accounts. Each time the card has been in my possession. With my most recent unauthorized withdrawal on 7/13/19, Chase representatives have told me to get a faxed report from my cellphone carrier of my location at the exact time and date. T-Mobile or Apple does not keep records of the location of my phone (stated by representatives from T-Mobile and Apple). So this is RIDICULOUS. Why must I continue to have this issue over and over again. Having to deal with discontinuing cards and receiving new ones every few months. I AM SO UPSET WITH CHASE. 10 years and being a customer and a victim to this fraud, CHASE WILL NOT HELP ME FURTHER."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e7417059de534c74a72b5f68b4b7a63c
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{"chroma:document": "In a time where automation can trump feeling heard and served as a customer, today I felt the exact opposite. After a very unsuccessful and maddening call with Chase Bank 1800 number, Nattalie ** showed me true customer service at my local branch. She listened, empathized, and did her absolute best to help solve my issue. I can\u2019t thank her enough for connecting with me, truly listening and acknowledging me, and keeping my faith in Chase. I have been there since 1993 when it was Bank One, and because of Nattalie, I will continue my loyalty."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "We got a stroller from Bed Bath and Beyond, the next day we decided the stroller wasn't what we needed and we went to take it back (all brand new, not used at all, with tags but no box). I've returned items to them before without a box and never had an issue. They would not take it back. We decide to contact the credit card and start a dispute. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30a1bb97967141a1a10705166a6fd81a
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{"chroma:document": "Chase was number one about 10 years ago reason I joined them. But it seems like their executive offices can careless about their customers now. I have a 835 credit score, had $250k in my chase accounts, owned outright 4 properties to net to over 2 mill. No debt at all! I own all my Benz cars outright. Chase denied me their lousy United Airlines Credit card. (Too bad for United cause I will fly AA for the free bags since CitiBank allows me their AA credit card). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7782607b12bf4a1190e9205f046cbffe
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{"chroma:document": "I opened up a business checking account in January and it has never actually worked. Not at the ATM, not online, not in the store. Also, the name and legal entity on the card were grossly inaccurate. After several failed attempts to correct my debit card through multiple channels (calling customer service, calling the branch, going into the branch) I was issued the same incorrect debit card. AGAIN. When I call customer service, they tell me I have to go back in to the branch to get a corrected card issued, even though that's the very reason I went in just two weeks ago. My online banking reflects all the accurate information, why my card can't be fixed to matched \u2013 and actually work \u2013 is beyond me. I will never use a Chase product again. AmEx, Suntrust, Capital One + Wells Fargo have all been incredible to work with, truly did not expect this level of awful from Chase. Lesson learned."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d4baf8966b14c59b8d66a7044a3f6b6
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{"chroma:document": "Their ATM somehow destroyed our cashier's check and they will do nothing about it. They take no responsibility and tell us to go purchase an indemnity bond. I have never seen anything like this. Worst customer service I have ever received and you can't understand the customer service agents."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ec4218c2042b42eca9aab913b9fb0e4c
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{"chroma:document": "Every time I order something important online and would use my Chase account, it would always reject my purchase even though it has cash in it. I understand that they have special precautions but it's not very user friendly especially when you need to buy things in a time constraint situation. Another thing, I had reset my phone and every app was like new. When I tried logging in on the app and asked for a verification code in which I entered (I'm very sure I entered it right), it keeps on getting me a rejection saying that the password or code is wrong. This app and card are really inconvenient to use. Not to mention when I called the customer service, the guy who assist me cut off the call when he can no longer resolve my problem. Personally, I think banking with Chase is a very wrong decision."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "NO. Absolutely not. I've had an account with Chase for over 11 years and I'm finally fed up with them and closing it. They've started charging overdraft fees out of nowhere. If you sometimes overdrafts your account but you head to the ATM and pay it before an fee occurs, you've satisfied that balance right? Wrong! According to Chase representatives their systems takes time to update and even though the account has a positive balance, they still overdraft for a $35 fee and it's not a one time fee. It's a reoccurring fee. Yes you get charged daily!!! For the same charge. I'm switching! Chase is flat out stealing from their customers and the representatives are clueless as to how to solve the problem. They just keep reading whatever script they rehearsed at the time of training for hire to deal with you and it's annoying and frustrating. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I\u2019m a disabled veteran in a wheelchair and Chase Bank closed my accounts telling me that I would have my money 10 business days. It is now day 20 and I haven\u2019t had any money to buy my medical prescriptions and pain medicine. I also haven\u2019t had any money to eat. I still haven\u2019t received anything from Chase Bank in the mail."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I had a mortgage with Chase and they pulled some sort of scheme and lied and told me to hold a month's payment while refinancing, it was a trick. They were caught and sued for which I nearly lost my home. I thought they would have changed as a result of loss. They are worse and very difficult. Do not do business with JP Morgan, Chase or any of its subsidiaries. They are unethical and dangerous in all their banking practices."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Today my husband sent funds to my checking account through Zelle. Normally the money comes through immediately (Real Time). Today the money was sent and it went to review. When I called customer service they were unable to tell me why. It was not a large amount of money. He stated that it would be in my account in a reasonable amount of time but was unable to tell me what a reasonable amount of time is. I am very confused and disappointed in the lack of knowledge by their rep for the product that they provide. This money is now in limbo. It is not in my account nor his."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "My neighbor and I visited the Chase Consumer Bank at 2828 Broadway Street in Pearland, Texas. We were told to sign in, so we did. Another customer came in the door and signed in but the gentleman told me they had a 2:00 p.m. appointment so they were first. At exactly 2:00 p.m. the lady we spoke to came over and said these people have a 2:00 pm appointment, this should not take long. My neighbor and I patiently waited and watched the banking lines get longer and longer, 2 cashiers, however, the one line showed she was busy please use the other teller, henceforth a long line. ** came over to see what we needed and told us it would only be 10 minutes. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been dealing with a compromised bank account situation for two full weeks as of today. I have spoken with various representatives ranging from the telephone bank to that of the executive. Their response is the card and pin were deemed as valid. As I expressed to the representatives a thief does not care about the card chip identification nor figuring the pattern for the pin. His or her accomplishment is getting what they are after. I do not feel the decision was a fair one at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "This morning I went to my local Chase branch in Phoenix, AZ. 7th St and Camelback. I was intending on cashing 4 checks from the IRS. I drove through the drive thru. Teller comes on and says there is some kind of problem. I told her, \"ok. I will come inside.\" Once inside I'm told one check cashed and there was a fatal error. I had no idea what she was talking about. None of the 3 employees could help me understand. No one had a name tag on. They were terrible at communicating. They told me to leave. They were calling the police. I was just amazed. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase bank has the worst customer service ever, and I am almost sure that they leak customers personal information too. I haven't even gottn a card in the mail yet and my account information has already been stolen. To make matters worse they won't open my account back up unless I drive 300 miles to a branch location with a half a tank of gas. Officially stranded here in the middle of Vermont about to lose my job."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have banked with Chase since starting my non-profit organization. Once we grew to a size to have an active board of directors and sizable donation base we needed to hire a CFO and follow dual control policies on transactions. This online function failed time after time and we were not getting notifications from Chase about pending transactions. One of the first things that Chase did was block the sub account of my new CFO over what they considered a suspicious transaction. This virtually shut down our financial operation until I had to personally go to a Chase branch only to find out that I was powerless as Chairman of the Board, Founder and signatory, could not reactivate my CFO's sub account profile. He lives in another state with no branches of Chase nearby. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e50c746ea8054d5dbe147cd415d306ba
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{"chroma:document": "We are longtime loyal customers, but we are moving our funds into our credit union after speaking with managers in the Chase Bank customer service department regarding overdraft fees and their text alert service that was not sending timely alerts. Their customer service team provided conflicting information and would not honor reversing overdraft fees when the Chase Bank text alert system was not working properly. They could only escalate the situation to the Senior Manager. We requested a Director or Senior VP, but they said they could only forward us to another \"Senior Manager\" but because he no longer accepts phone calls, that he would submit a request to be called in 2 to 3 business days. The Chase Bank customer service is unacceptable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a4f65fda2bb41a9813067587e634717
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{"chroma:document": "I just opened an account with Chase two weeks ago. I received my debit card only to be told when I go to activate it that my account is closed. I was told to go into the branch and verify my identity. Did that. Reopened another account until today about 10 minutes ago to log into my account and it\u2019s locked.. What??? Call them and they closed my account and tell me they can\u2019t disclose why they closed. Terrible bank!! Don\u2019t bank with them. Why approve people and then close their account in one day...really. I ordered my debit card and money transferred into my account. SICKENING!!! STAY AWAY!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I\u2019m a member of the US Armed Forces and I wanted to check out what kind of offer Chase had for Military members and family. So I decided to call and see, when I called the lady picked up the phone and the conversation began. I asked her about benefits for military members and I asked her what were the quals for being able to open up a checking under my veteran status, I also mentioned that I was discharged meaning I left the Navy in 2009. She said that she would check on it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "DO NOT BANK WITH CHASE. I was suppose to receive a check from my company but because of the holiday there was a delay. Chase had the nerve to hit me with 3 insufficient fund fees during the weekend knowing that people will have checks are delayed because of the federal holiday. Yet they still had insufficient fund fees given out during the weekend. Once again, DO NOT BANK WITH CHASE. Go to Capital One, TD Bank, Bank of America or somewhere else. Chase will rob you for your money. DO NOT BANK WITH CHASE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Not able to access my tuition reimbursement. I opened a new account and since I work odd hours as a security guard, I thought the mobile deposit was a good option. Chase decided to close my account without any good reason. I was going to use this account as a savings account to finally save some money. I do not agree with them accepting me as a customer and rejecting me in three days. I would not recommend this bank to anyone. It should be my right to have access to my account and to be told prior if my credit history is questionable. The representative was rude as well."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "Don\u2019t bank Chase!!! Today I am leaving Chase Bank for good!!! This bank is the worst bank out there. Someone stole my card and used it. My wife and I both called to report it stolen. They reversed the charges until today. Because we both called and somehow said that the card was in my possession that they are taking the money back!!! BS!!! Review the cameras or whatever. It is the bank should do to do a proper investigation. Normally I wouldn\u2019t fight but we did not do these certain charges. I want my money back and someone to get arrested! They won\u2019t do anything!!! You\u2019ll lose your money folks!!! Worst bank in America!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5b129f23a50240fa80617bab10e7bb9b
encoding: FLOAT32
metadata:
{"chroma:document": "I have had Chase Bank for a many years. Never had a problem until today. I\u2019m extremely upset with the customer service and the lack of help I received from this bank today. My account had unfortunately went into the negatives while my paycheck was being processed which I told from Chase I didn\u2019t have to worry about a late charge. Well they charge my account multiple times in the same day and refused to reverse the charges. That money is not the banks to take and should be reimbursed. They did not want to help me in any way and now I will be canceling my account due to the lack to help and support from this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f6f9ba7b0778473da98982092a06a78a
encoding: FLOAT32
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{"chroma:document": "I recently opened a credit line with Chase. Credit is in good standing for my business. Like every bank Chase did hard pull. I then continued reading info on another card they offer. Thought it was a better fit as the actual business card for equipment etc. and I would use card A for employee expenses, etc. Everything was fine. They did a second credit pull for second card. Ok that\u2019s normal. The first time I used card A for 2 company computers my accounts were froze. No explanation, no nothing. Even paid half the balance next day without knowing the cards were both frozen. Don\u2019t know what will happen with this financial review but I\u2019ve had a Capital One personal card for years high limit. I use and pay regularly. Never had a problem with them at all. I feel as though why even do hard credit check is on the first transaction they put your account under review for possible closure."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 50fb54f9d667450f927b7847aeaf844f
encoding: FLOAT32
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{"chroma:document": "This is literally the worst bank I\u2019ve ever dealt with. Their policies on customer deposits are absolutely ridiculous, highly unprofessional, and questionable at best. Whatever problems they have with fraud has created a system that punishes its customers and does not allow them to access their own money without several calls that take up hours of time followed by several days of waiting for access to funds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cbf118d67a074e19b32f83a378073d0f
encoding: FLOAT32
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{"chroma:document": "My mother passed away 3 months away and Chase couldn't have screwed it up more. My dad and I couldn't figure out how to log in to check what she owed and pay it, so we called Chase. My mom had a business account and 2 personal accounts. Without asking us, Chase immediately cancelled both personal accounts, leaving just the business account. They kept us on the phone forever and asked for a ton of paperwork including when the obit was dated (there was none) -I guess they worry about fraud more than their customers' experience with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ba5ffdc9c1f4944bab9572d9c347913
encoding: FLOAT32
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{"chroma:document": "Two employees Crystal and Kathy, in this fraud dept were rude, nasty, repeated statements that were irrelevant and refused to answer direct questions about why my account was frozen. The treatment I have received today in the 3 hours on the phone with Chase bank is abominable! There were more than sufficient funds in my account to cover two small purchases. But Chase did not cover them because a new check was deposited into my account -- although those purchases were covered by the cash in my account. I suspect that I am being profiled as a ** female and thus causing Chase to hold all of my money and possibly close my account (which is in good standing) when they clearly knew my purchases could be covered and they had no risks in paying for my grocery and gas tank purchases!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c00ac3f221844413814d7d457adc0724
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Bank's customer service representatives are completely uneducated about the banks products and services. I stopped payment on a check and called three times to confirm everything was OK. They all told me that the funds would be re-issued to my account in 2 to 5 business days. After the fourth call, with subsequent transfers to multiple departments, I was told that the bank made a mistake, the money wouldn't be available for ANOTHER 2 to 5 business days and there was nothing they could do to help me or fix their mistake. They also don't have a clue how to explain the payment process for the Chase Freedom credit card in order that no interest fees are incurred by their customers. The end result was that I canceled the account. Buyer beware."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 11c7f1f5b9e449e282b8d6618eade11d
encoding: FLOAT32
metadata:
{"chroma:document": "I had a fraudulent charge put on my account Thursday night which put me in a negative balance in my account which resulted in me not being able to get gas to go to work. I called Friday morning, did a claim and was told 12 hours till it would be fixed. I couldn't go to work Friday so Saturday again trying to go to work and still no money. I call again and get told Monday now due to the weekend. That meant 3 days no work, by now my employer is beyond upset. On Monday 5am I get up for work and still not fixed. I call, get escalated to a supervisor and told I have to wait till it\u2019s not pending 1 to 2 business days. That\u2019s almost a week and I can't access my gas money. I explain that I have to go to work and ask to speak to a supervisor above her and I\u2019m told 1 to 2 days to get a call back from a manager and to get over it. I call my boss and she fires me for not showing up to work 4 days now all because Chase is withholding my money in a fraud charge."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bce621e11a8d4d939cf19f43d427de34
encoding: FLOAT32
metadata:
{"chroma:document": "I have no complaints about this bank's service (aside from my home town refusing to allow them to do business here) except when it comes to asking questions to customer service regarding mobile deposits. Since it is a pain in the neck to drive 20 miles out of my way for a cash deposit, I inquired (several times) about depositing banks cashiers checks and money orders."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f4c2550bc9f0433ca78604e5070f5594
encoding: FLOAT32
metadata:
{"chroma:document": "Have been on the phone for hours for the past few days trying to ask a question about my a travel booking I\u2019ve had for months now. Transferred to millions of people, nobody knows how to assist me, hours and hours on hold, have been hung up on and not called back multiple times. Will have to cancel a flight as a result of their complete and utter incompetence. Will be canceling all of my Chase accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f6e2be24a530417bbd5898dfce5b0c0f
encoding: FLOAT32
metadata:
{"chroma:document": "Dalton was the best customer service rep. I have ever experienced.He had a smile in his voice. He made me feel as if he would take care of all my anxiety concerning my account. He did exactly that. He made me want to call everyone and tell them to switch to Chase bank because they actually care. After the exchange I asked to speak to his supervisor. His name was Damion. He told me this was the second praise he received that day concerning Dalton in Arizona. I found the manager, Damion to be just as pleasant as Dalton was. I persisted to ask for his supervisor. When I was informed he was not there I made up my mind to write this review."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d62b08ffa953475c83bb423d8309a213
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Chase Bank when they were Washington Mutual (a long time). I have always had a great experience and have referred several people. However, my last two encounters with the customer service (800 number) has been horrible. Most recent I called today to inquire on a online payment that I purchased Monday. Now my experience Monday evening was great, the representative Kendra was helpful when I explained my situation (including the fact that the purchase was made online with a debit card). She ensured me the stop payment was successful, that my account would be charged $30, etc. She further informed me that my refund should hit as soon as Tuesday. I called back today Wednesday June 19, and had the unfortunate pleasure of speaking with Janice. I explained the entire situation again and wanted to check in an ETA for my refund."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: be7ba8befffa42ba8838df01fa834515
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Bank does not give a care about my financial hardship and forced me to make a settlement and my FICO score has decreased because of this. I've learned my lesson with Chase, JMorgan's mission and value are failure to meet the needs of customers, undoubtedly. Chase CEO and employees, your organization will be in a deep trouble if you keep this doing and does not offer the assistance such as interest low rate and help the needs of clients. I left Chase for GOOD! Chase is one of dirty businesses. I highly recommend Discover card. If anyone has a hard time with Chase, application for the Discover Card, they have an excellent service and always provide the customers' need and desire."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ddf79c6428ca49d1b82dfedc4c0ad408
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{"chroma:document": "On Wednesday I sent in two checks to pay off my balance on my credit card (both in the same envelope with my statement stub). One was for 13.92, the other for 22,557.75. On Monday I saw that they had credited my account for 13.92 on the previous Friday, but still showed I owed $22,557.75. I called customer service because their policy stated that they would credit your account by 5pm the day they received your payment. The customer service supervisor said they did not receive my check for 22k, only the one for $13. When I told them that was impossible because they were in the same envelope, they said they must have gotten stuck together. I asked them to please go check and find the check for 22k. They said they couldn't because they shred the checks as soon as they post them (which they obviously didn't post the check for over 22,000 dollars I sent in!). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 31e8885478fc46b4be894831960a4a50
encoding: FLOAT32
metadata:
{"chroma:document": "Setting up an online account has turned into a part time job. I simply want to change an external account. The online system will not let me add a new account. The help desk doesn\u2019t listen and wants me to contact my external bank, even though I\u2019m set up automaticity with them. Thanks for the runaround.... Time to refinance with a bank that is local and understanding."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4afca540c23d44479997c5ee1bb7db22
encoding: FLOAT32
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{"chroma:document": "I have been a Chase Bank personal and business customer for as long as I can remember. I transferred money using Zelle and it was flagged for fraud. I called the fraud department on Saturday and she made me verify all my information and then said, \"You are good to go but your last transaction was cancelled so you will have to resend it\" which I did which immediately relocked my account. I called back this time and talked to Mariz who informed me I have to wait till Monday to go to a branch to show 2 forms of ID. I stated I am a 24/7 business and I only bank with Chase and you can't hold my account hostage, I was then transferred to Judie who was as useless as a human being could be but then Jeffrey the supervisor took the prize. When he refuse to assist me hung up and played a recording asking a loyal business owner never to call back??? What??"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 893982a6537a441a8d506fe043e4460d
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer at Chase for 16 years. I have recently experienced some financially difficulties and have been unable to pay the full balance on my credit card. In May I was able to pay some towards the balance but this month I am unable to pay anything towards the balance. Now mind you, I have already explained my situation to 4 CSR's. So, 5 days AFTER my payment was due for June, they reported a 1x30 on my credit, which dropped my score 48 points! To say I am livid is an understatement. Do not do business with this company. They are greedy and money hungry!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d770aef918844d028490e998bfe57402
encoding: FLOAT32
metadata:
{"chroma:document": "Don't recommend Chase. All they do is charge you overdraft fees. You check your bank balance and it will show you have money available and once you spend some of that all of a sudden you will have all these overdraft fees. That's how they make their money. I got charges 2 overdraft fees in the same week. It's ridiculous. I don't have a job to afford $70 just in fees. Will be switching banks soon."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 148c9bca5afe487c9620ffaaa5e881d4
encoding: FLOAT32
metadata:
{"chroma:document": "He was very rude, accusing me of me committing fraud on my account, with my account was hacked many many many times and I kept calling and changing my password, changed my email, changing my username and kept getting hacked. Didn't want to do anything about it. Nothing and my account gets overdrawn under $111 and I got to be the one to pay for it. So until I pay for that I have to wait but I'm not going to pay for something that I didn't do or had no part of, and they should have caught it before it hit my account. I never even touched the money. They took the money back out and as they took the money out they overdrafted my account on their own. Happened twice in two days. They fix it the first time. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1343a27fa794453ab1b8e83e90dd981e
encoding: FLOAT32
metadata:
{"chroma:document": "After 2 hours on the phone and speaking with over 12 people with foreign accents that could not be understood, I still could not get my account closed. I am a business owner and my reason for closing the account is due to the fact that Chase is greedy and taking money out of my account that was not authorized. If the $34 means so much to them - let them have it. But, they still will NOT close my account and it is certainly not worth all the time and aggravation. Don't let them get their hooks into you. I will never deal with Chase or Paymentech ever again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 02074b86bb304071ad6247055f5a4c17
encoding: FLOAT32
metadata:
{"chroma:document": "Over 3 months ago I received a wire transfer for a little over $2000, and I had no clue where it came from. After speaking with my mother I assumed it was direct deposited refund check of some sort. I waited 2 months to spend any of it because I assumed if it was a mistake it would be taken out of my account within days or a week at the latest. As I was going home Friday evening I received a notification from my online banking that my balance was 0. I was alarmed, especially since I did not receive any notification from my bank of fraud. I called at least 5 different Chase phone numbers before actually getting through to anyone and 3 of the calls were \"dropped\". After being transferred to 3 different department they finally got me to the correct department that deals with wire/book transfers. They then informed me that the Wire Transfer was deposited into the wrong account and they drained my account to to balance out that transaction."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a440c1a90a774794bea003298befec8a
encoding: FLOAT32
metadata:
{"chroma:document": "First, I opened my account online, only to receive the free 200.00 offer for keeping my account open for 6 months. My first check wasn't deposited directly. When I went into the branch to cash my check (which was from a Wells Fargo business account) I was advised that Chase would have to hold my check for a few days and could only give me 100.00 for then until the check cleared. I asked why they couldn't contact Wells Fargo to verify the funds were good. I was advised that they couldn't do that and that I would just have to wait. My wife took a picture of the check and deposited it into her Bank of Oklahoma account through a mobile deposit, without me even being on her account. Bank of Oklahoma verified the funds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb4ca2a0da5e402d9ac48d8f66a55834
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{"chroma:document": "My bank ATM card hacked multiple times and it\u2019s from Itunes all the time. I will call customer service and they will ask about what happen then send me a new ATM card, and today it happened again and this is my 4th ATM card. As usual, I called Chase customer service, same process.. but this time I went to the bank and spoke with one of the Representative, his name is Edson ** (Chase Branch, Oakhills Shopping Center in Bailey Rd, Pittsburg California), he was great and very helpful! He called someone from Chase regarding my claim report and asked all the questions I\u2019m concerned about. He even pulled my bank history and gave me all the advice. He told me that it was all FRAUD. He took his time to help me out! Thank you Edson! I really appreciate your help!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I am on social security and went to Chase to pull out my paycheck for food and rent. They were not open yet so I used their ATM. I used my social security debit card. The ATM kept my money and printed out a slip telling me they could not dispense money at this time and it also had where they pulled my balance from my social security card. Now my card has no money on it so I went to the bank when they opened. They told me it's happened before and there is nothing they can do about it my social security bank has to fix it. I am a member of Chase bank but will not be for long. They also said they would not give my 3 dollar fee back for the atm that it was my card charging it, which social security says it is not. Now I have to wait for Social security card mails me a form I send it back and wait for money to go back on card. I get paid once a month and have no money to pay my rent or eat."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 01b07611f5f0451c9fed9b0b5edc8b1d
encoding: FLOAT32
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{"chroma:document": "Chase stole money from me. I had 3,500 $ on my checking account after my direct deposit hit on Friday. I withdrew 600 that day so I could buy money orders for my bills. Later on that day I got a message from Chase saying my account has been canceled. I wasn't able to use online banking or nothing. They just closed it without a warning. Next day I went to the bank to see what happen. They told me they don't want to do business with me anymore. I was able to get 1100 out from my direct deposit. They told me that's all I have and they gave me a slip saying zero balance. The other money is not on there. It shows it was deposited but I don't know where it went. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e9d16644cfca4d2ea70344108eff4f6e
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{"chroma:document": "At Chase's insistence I updated my mobile app that I have been using successfully with the same password for several years. After the update I was unable to get into the mobile app because it repeatedly said that I had the wrong password. When I called to report this problem I stated that I did not want to use the option of getting a new password because they required either SS# or account # be sent via email. The first rep was sympathetic but could not help me and passed me on to an \u201cexpert\u201c. The expert offered neither sympathy nor any help that was useful. She said nothing about the app update possibly causing the problem. After our conversation I was very frustrated and decided that I would delete the mobile app and reinstall it. Sure enough my old password worked perfectly after I did this. I now have a suggestion for Chase: SOME OF YOUR \u201cEXPERTS\u201d NEED UPDATING THEMSELVES."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 708d28357f1a458b95252484651731c7
encoding: FLOAT32
metadata:
{"chroma:document": "I made an error in trying to consolidate my bills. My credit rating was 7.4 and all bills paid. This company that was consolidating let my bills go in default where I thought they were going to help with interest I was accruing. Chase called. I pulled out of this company and got everything back on track with creditors costing me well over $2000. Then Chase rewards me for this by reviewing me when things were bad and closing my accounts. I'm pulling out. None of my other creditors knifed me in the back this way. Chase is too big. Don't care. Other banks want my business so out of here soon as can switch things over to another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c896aab818204233beb79c4b2aa4ad6d
encoding: FLOAT32
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{"chroma:document": "I just want to say that Chase is a horrible bank to deal with. Chase canceled my debit account as a new card was in route which was a 1 week wait. I was not able to release any funds because they sent out a check with my remaining funds without telling me ahead of time and of course I was not able to use my bank card if my entire account was canceled. The communication with this bank lacks tremendously. I also received a letter after the cancellation telling me to cancel any incoming deposits or to wire transfer funds to a new account. How can I transfer funds with a closed account? You CAN'T! I would have done that if I received a letter way before cancellation. I should have received the letter way before the cancellation because now I have an incoming deposit that I have to wait to receive because Chase canceled my account with bad timing and communication."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 774b6445792b4c5b91f45663ee0331c3
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{"chroma:document": "So over the course of 03/18 to present day I have had several transactions from the Virgin islands and Lagos Africa... See how that's a pretty big red flag.... These people deflected any statement and went back to, \"You should read your statements more often\". I understand my part of accountability but seriously they only took care of things within a 60 day time frame and constantly kept saying they are protected. Spoke to the claims, fraud, supervisors. All were useless saying the same thing. Part of your description as a company is fraud prevention. I didn't find this last year or even 6 months ago. Chase is hands down horrible. I will never recommend this institution."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a4422a839c9429c929be71c8e28f264
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{"chroma:document": "I been fighting a dispute with Chase Bank for almost 9-10 months now. What happen: I got a bad service for my car from a merchant and he damaged it. What I did: called Chase to get the charged dropped. What they did: \"We need evidence.\" What happened: over the course of 9-10 months - I gave them evidence 3- 4 separate times. At first they just wanted a letter from a mechanic saying the part was broken (got it but wasn't enough). Then they needed a real estimate (got it but it wasn't enough). Now they told me I need to repair the part and show them the receipt to show that the damage was actually real. (Got it paid 2000$ to get my car repaired and they even use that evidence.)"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 183be96c19054eb5b3afbb28161e3db6
encoding: FLOAT32
metadata:
{"chroma:document": "There is no fare to compare this bank with the others in my region because for the third time I submitted request to get credit card from Chase Bank but no response while they ask me to send my ID and SSN in order to verify my information then no response. On other hand I have two credit cards one from BOA and Discover and I have a good job."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b9f78c0a2dcd42069f914f3e167544c4
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{"chroma:document": "I am a small business owner. I tried to make a bank transfer from my ONLINE ACCOUNT. One would expect these things to go through within a few hours. IT HAS TAKEN 3 DAYS AND IS STILL PENDING!!! WTF? The first time I made this same transfer I was asked for my user ID and Password to my other account by Chase bank. I reluctantly provided it and then changed it right away. I just lost an employee because I couldn't pay him due to the transfer pending. I could have traveled 4 hours one way to pull the cash out and hand deliver it BUT I INSTEAD RELIED ON THE ON-LINE BANKING that Chase recommended I use. What an ABSOLUTE nightmare! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b9a74471b3e4ddf9bbd3e7945bc8bb6
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{"chroma:document": "I was a loyal Chase customer for 10+ years. I decided to do some business online and someone asked if they could pay me through Zelle. I told them I would accept a Zelle payment once they proved they were the account holder. A screenshot of their account with their name on it, a debit card picture, ID, something that verified they were the owner of the account. Zelle's TOS states the payment is permanent once they send it because it is sent from the account holder's account directly. The trade went perfect. Within a week, Chase froze my account. I called them and told them, the person sent a VIDEO of them logging into their account and showing me they did in fact, own the account. Chase refused to let me send the video, a link to the video on Google Drive or ANY proof that the person meant to send the money. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I had not received a replacement card in the mail for a card to soon expire. I called a week prior to expiring for a new card and was told my current card would work until the new card was activated. I had the service rep repeat this as I couldn\u2019t afford a deactivated card since my family is moving this weekend. The card ended up being deactivated despite what was said and worse yet upon calling back I found that they couldn\u2019t reactivate my current card and basically said sorry. Now I\u2019ll go through the holiday weekend and moving without access to my account. I will no longer be banking with Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eb6a4f4ee57645ee88cd61c4ef862030
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{"chroma:document": "I went into the Chase bank in Green Valley, AZ (210 West Continental) to set up an account. I wanted to set up my account and a linked account for my son. There were no people in the bank and several employees doing absolutely nothing yet I was told that they only had time to set up one account. On top of that they were rude about the whole situation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7cb1b33188564ca59c4859757480aa4d
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{"chroma:document": "We had two business accounts with Chase. They canceled our POS, credit cards, and accounts without warning or justification. They just sent a letter AFTER THE FACT, stating after serious consideration they decided to close our accounts. While our accounts were closed and waiting for the checks of the balance to arrive in the mail, we incurred many fees from our auto-pay accounts. I was told by Chase that we SHOULD have received a letter in advance, but no letters or any notification was given in advance. If you are doing business, avoid this unreliable and unethical bank. Too big to fail, but that does not prevent them from treating their customers like dirt."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f8d055c81f94942acbdb136cd66659d
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{"chroma:document": "This bank\u2019s customer service is atrocious. Since the beginning of my account a couple years ago it's been issue after issue. Now it's become a weekly headache. First off I used their QuickPay feature and had asked prior to using it if there was any protection. The guy swore it was 100% guaranteed that It was just as safe as using PayPal. He said they would have the customer's back if anything fishy had happened. I went against the gut in my feeling and found out Chase is full of crap. I was scammed out of $300 and when I called Chase's numerous times they wouldn't help me at all. They wouldn't help after being told I was covered and safe sending someone money. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 33ada012c3994dafa887486a90e3c203
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{"chroma:document": "Firstly, they suckered me into opening an account with them, stating that if I received a monthly pension from the military I would be charged no wire transfer fees, and numerous other fees. At the time I really needed that as my brother was sending me money periodically just to make ends meet, and he would send 100, get charged 25 bucks on his end, and then Chase would take 25 bucks from what he sent me. Yes, it was a total lie. They still charged me for wire transfers, and when I called to complain they just BS'ed me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f889b1ce05734e7bae9e84767882cd7d
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{"chroma:document": "My Mom passed away and the bank has all her wills trusts and I was even a POA and they have all that paperwork. I have been in and out of the branch bank at 534 W St Charles Road in Elmhurst with my mom and myself a lot. They know me. I gave them my ID and needed two past checking account statements and the branch manager denied my request even with all that paperwork verification."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bae0c08b37b94bc8ac38291fe7922218
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{"chroma:document": "I opened a new checking account. I specifically asked the woman who opened the acct for me about a 2000 check my mom sent me. She told me if go into the bank to deposit it then I could get 200 back and the next day the funds would be available. But when I went into deposit it, i was told that they would be holding it for 10 days. Yet the the branch manager could not explain to me why they would need to hold it for 10 days. In a world with enough technology that we can make a financial transaction across the planet with a click of a button, why would it take 10 days to verify if a check was good or not? And then i asked him what if i came in with a cashiers check. And he said they would hold that as well. A cashiers check! And he could not give me a reason. This seems to be extremely shady. I will be closing my acct before I ever even use it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 10f61dbad52e4d879606c130d9082ca8
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{"chroma:document": "Stay away from Chase. Their debit cards stop working at an alarming rate. After my first card\u2019s chip stopped working, I had to wait for a new one. That one stopped working within a month. The third card was not a charm. It also stopped working. Each time, I had to contact all merchants connected to these cards. Plus, their customer service has deteriorated. I was charged $8 for my daughter to cash a check for me. I\u2019m elderly and cannot get out. I needed groceries and had no card. When I called the branch, the manager was out so spoke to a horrendous rep who wouldn\u2019t let me talk as she kept talking over me. I\u2019m now searching for a new bank that treats customers courteously and respectfully."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 461eec42e80147f1a367b4321e9cee6f
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metadata:
{"chroma:document": "A couple of weeks ago, I needed to pay a bill. I have been out of the country for a while and won't be back until end of May. So I decided to pay this bill online, via wire transfer. I followed every instruction correctly - which involved 1) setting up a new payee and 2) setting up the wire transfer itself. At each step, the bank phone me (automated) with a confirmation code I needed to enter. Which is fine, I've done this before, no problem. Didn't appear to have any problem this time either. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5585a9b9369d4ab180892a4b4137a5cd
encoding: FLOAT32
metadata:
{"chroma:document": "1) Shared. Got to a website that appeared to be the State of Florida. 2) Wanted to do my car registration online. 3) Gave Credit Card. There was NO communication that I was buying anything. 4) No Investment. Zero information on any costs. 5) They Billed My Account - illegal! 6) Called Chase. They claim - if I gave my credit card - it is not FRAUD. 7) Therefore, they wouldn't help. 8) They Don't Understand. If there was no communication I was making an actual purchase - that is FRAUD. 9) Closing My Account Next Week!!! UNBELIEVABLE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86ae05dca1f741c68761d5c3a943c59b
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Bank stole 30 yr disabled customer's unemployment funds. Chase Bank needs to be prosecuted. Unfortunately I have a disability And difficulty finding any help. I don't know what to do. I'm so angry. Is anyone out there a lawyer? I believe this is a Federal Crime."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ab920909af7c4b138d93e89ae381573c
encoding: FLOAT32
metadata:
{"chroma:document": "Because I had had a previous Chase card and I had gotten rid of it over year ago. Chase when I applied for a different type of card had attempted to get me back for the card that had been deleted therefore had me called them up. When a new password could not be said up and a new account could not be shed up I called them and had them delete it. I had just received the card yesterday. I am was not able to use and I have now instructed them that I will not be paying the annual fee because we never had a relationship. They instructed me that I agreed to this and I told them that I would take make it my point to go and tell people how bad they were. Do not use this company. They are fairly useless."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 096538a75f4d4f208495565ebe1517a6
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{"chroma:document": "Would not accept their own CC as proof as well as my military retired photo Id as proof of my ID to cash IRS refund. Have 3 accounts at this branch on Route 41 Estero FL. Discussion ensued not to their liking. On Monday after telling my side to branch management I was told, \"I have to SUPPORT my staff, and I was NOT there. Sorry.\" Real management skills. I would have been satisfied with, \"I will look into it.\" Also had to sign below the signature line at the insistence of the Manager on duty. Asked why if it was already signed and it is not required to deposit a check. I guess he was not aware Puerto Ricans do have jobs and pay taxes and are in most cases Honest."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a531c6d49224e4f92af228449f79739
encoding: FLOAT32
metadata:
{"chroma:document": "I did a lot of research and found Chase to be highly rated/recommended. After having an issue at a previous bank with ID theft and never ending issues from that I felt it was time for a new bank. I started by trying to open an account online, but because of the fraud alert, I put on my credit report I was directed to go into a branch in person. I will say the wait was a little long, but I felt that was a good thing, busy and fully staffed = good bank, I thought. The staff was very nice and helpful. I couldn't have asked for better. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 366da775fc354b64bfd0e75c780f6c51
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer of Chase Bank for over 10 years. Everything is usually good and when fraudulent fees happen they are there to help. But today I checked my account and $600.00 had been taken out. I thought it was a thief or identity theft. But it was the bank. From a check I had deposited back in January and now it is May 3rd. They claimed it was hard to read. No phone call, nothing said to me, just took the money out of my account without notice. The only reason I noticed was that I randomly checked my account. Also they cannot put my deposited check back into my account, I have to get with the payee and have them write me a new check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 07214b046a1640639df5a080d2242a2b
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Chase 35 years. Loyal customer. Recently had someone take over my account by identity theft and drained my account. When trying to get help with this disaster, Chase would not help. They literally told me to get my own detective to investigate the matter. They would not return my money back. In the meantime, my child and I were evicted from our home. I'm a single mom, I have little resources. Keep in mind, this is a military account. Chase Bank is a criminal organization. I have lost all trust of this financial institution. They really are the lowest of low \"bottom feeders\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1bb2f4fb6f2d4277bf4de76fb346a804
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{"chroma:document": "I recently had a very unfavorable and sour experience with Chase Bank's Services. Here's the story: I wrote a check to a merchant from my Account #1. While the check was still in transit, I called Chase and asked to make a stop payment on March 9. I realized the Customer Care Agent made a mistake and put a stop payment on Account #2 because the amount got debited from the Account #1. I moved to California and I reached out to the Chase Branch location in Emeryville and found out that the Customer Care Agent made the stop payment on the wrong account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: addbc024a0c7422ca6ea0758cdb6f7ca
encoding: FLOAT32
metadata:
{"chroma:document": "Lost a lot of money thanks to Chase! I deposited a check and expected the bank to put it on hold until it cleared. The check was just under $2,000 which is a lot of money for me, a college student on a very tight budget! They advised it was on hold and the next day \"released\" the funds and made them available. I believed this meant the check was good, so I transferred money via the Zelle app on the Chase website. The very next day Chase sends me an email stating the check is fraudulent and took the funds from my account and they wont/cant reverse the Zelle transition either!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c9b2e3372874e8ea9449e3bbffd31f1
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{"chroma:document": "My father has an account with Chase and he set up a Zelle account to give me and my siblings money every month. For a year it worked until last month no money arrived in any of our accounts. When we called Zelle they said a cancel notice was sent from Chase Bank (Chase denied it and said it was a Zelle problem). Last month to the day my father who is 88 with terminal pancreatic cancer had to make his way to a Chase branch to get lied to in his face. Chase bank should be ashamed of itself and its behavior. After being at the Chase branch for over an hour Chase branch employee bold faced lied to my father and said the problem was fixed. Stay away from Chase, stay away from Zelle."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48d821131937480a844ad750d5efdc99
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{"chroma:document": "On 04/22/2019 after watching you at the governor's conference a checking account on 04/29/2019 at that time I deposited a $2000 check. The next morning Chase had put a 10 day hold on the check. I called Chase and was informed my account had a restriction that had been lifted and the check would be clear in my account the next morning. 2 hours later I was locked out of online banking. I called Chase. They said they closed my account. Asked why. No reason. I asked about the account I opened on the 22. They said it had been closed the day before. I asked why I wasn't notified. They had no answer. I asked about the deposit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c53c3c9e55f8431399cd606c7e54f46b
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metadata:
{"chroma:document": "I opened a Chase checking account on 4/27/19. I explained to the banking officer that I had a previous account in 2011, but closed it because of numerous NSF Fees. I asked her to review my account to make sure I didn't owe anything and if I did I would pay it then. She assured me I didn't owe anything and allowed me to open the account. I received the debit card for the account on 4/29/19 and was surprised by how quickly I received it. I also received several e-mails and text messages regarding the account setup. I thought it was all good..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3613df177bf14070a72e044813e79001
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metadata:
{"chroma:document": "Identity was stolen beginning of April, my mail was forwarded to another state and the thieves went for it. On April 22, 2019 an account was opened at Chase in my name, which Chase would not disclose what type of account NOR what day the account what opened. \u201cThankfully\u201d the USPS got my mail back after 3 weeks and a debit card showed up in my name and then an alert on my identity monitoring showed that Chase had not only approved a checking account in my name but a savings account in my name on 4/22/2019 after ChexSystems, the 3 credit bureaus, the FBI, the police, etc, all have: my name, address, SS, drivers license, etc, flagged and somehow Chase still managed to open an account in my name?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f0ace4f05e094f40959b84cbbd4a0f49
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{"chroma:document": "So I was working at my job after my tax refund comes in- next thing I know my account notification goes crazy- I'm missing 460$ out of my account. I have no debit card plus I was stupid busy- there was no way for me to take a break with 5 tables let alone use a ATM or whatever. I call Chase freeze my account, go in the next day, withdraw the rest so avoid further damages. Branch tells me it's a clear case of ID theft. 2 weeks later was informed my case was denied. What the actual **. So nice to know the victim of ID theft gets squat- yet the individual who takes my money gets away with it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 471e9453ab264c059b34d8df74682ef4
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{"chroma:document": "I made a domestic wire transfer via Chase for an amount of $19,000 on 04/24/2019 at around 1:30 am to Western Union (which would transfer the amount to elsewhere). For the transfer they were charging the fee of $25.00. Later I realized that I need to cancel the transaction. I called the customer care about the cancellation of this transaction at around 4 am. They said to call the wire transfer team, which is the separate team and the customer care cannot cancel the transaction. Fair enough. They told me that the wire transfer department open at 8:30 am EST. I requested if they could flag my transaction but the customer care people told me even they flag the transaction, wire transfer team cannot see it. So I waited for 8:30 am."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e177b36c0244613b631abb450585897
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{"chroma:document": "Tried to log in online, entered correct username and PW and screen pops up saying Chase needs to verify my id. Selected email prompt for a verification code and waited for response with temp PW code. No response and never received any temp code so couldn't log in. Tried the same process again, this time I chose to call Chase. Seemed simple enough, only needed to get a temp PW. Unfortunately, I had to talk to 13, THIRTEEN, CS agents before they would unlock my account and send a temp PW. Every CS said they couldn't verify my ID with their explanation being that the physical address I was giving them didn't match the address they had on record. WTH? Another address on my account? They wouldn't let me know what that other address was. I have no idea what or who would have placed a second address on my account, not to mention they refuse to understand they do not have the correct address. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a2526714f76b4b249ce3ce239184826f
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metadata:
{"chroma:document": "I was laying down on my bed today super depressed when a Chase customer service staff with Staff ID ** called me just to check on how I was doing with my new account. I have been a Chase customer for more than 6 years. Not one day has any staff called. It is true the staff called to know the new account he opened was going. I say thank you to you for reaching out when you did and been my MVP customer service agent of all time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d3b07007c73d4889a48071832d250b8e
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{"chroma:document": "I have had enough of Chase. In 2014 I have bounced a check. I took care of it immediately and made sure that I paid the balance. The bank closed my checking account and said they wanted to end the relationship. I reapplied in 2016. Three days later they close my bank account again. I just recently applied a few days ago again. They closed my bank account again stating they did not want to continue the relationship. What frustrates me about this is it was an innocent mistake I took care of immediately. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7aa9554b769c4084b9f6a91d73402596
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{"chroma:document": "I applied for their promotional checking account offering $300 for opening a checking account, I opened the account on 3/5/2019. Received my debit and letter confirming my option for our overdraft protection on 3/12/2019. All be email as I requested all documents, statements by email as I like to save paper. So, I did everything that I was required to do, to get the $300 promotion and needed to make sure it stayed opened with no negative balance, no problem! Then on 3/13/2019 I received a letter in the regular mail from Chase dated 3/6/2018 saying they will be closing my account (I have USPS informed delivery, which you get an email showing you the mail you will receive that day from the post office). It was and the USPS informed email I received that day as well. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I am retired currently living in Sydney Australia after working 45 years in US. I had several meetings with Chase Bank before moving to Australia and received 100% assurance that my online account would not be blocked as I had previously experienced twice before while I was on business trips to Europe and Asia. Well, my online account has been blocked now and I am facing a nightmare situation here. I've spent over (5) hours with Chase representatives in Philippines unsuccessfully trying to resolve the issue. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0fd94c4fcd7d4616bd4f06e84dbfec5c
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metadata:
{"chroma:document": "Hate Chase. Probably will change banks soon. The employees won\u2019t help. They just take your money whether you have it or not. They also add 34 dollars for insufficient funds after they take the little money you have in the bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I'm not sure when this company decided to start hiring from the welfare line, but the ** on the phone have no respect for customers. I am so sick of asking for things to be done that I've had done before and having them talk to me like I'm an idiot because \"they don't do that\". Well guess what? A more competent employee did it for me last time, so I know that's a lie. I can't even get transferred to their superior because they are so chicken headed and stubborn, they have to put their foot down and keep me from getting any service. THAT IS NOT HOW CUSTOMER SERVICE WORKS!!!! Please hire more employees who are courteous, humble, and willing to do their job because I can guarantee what you have now is losing your business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 524bb2ab4ff9417bade509e2e6d403ca
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{"chroma:document": "They won\u2019t modify my mortgage after nasty divorce and I work!! They took 12 billion in bailouts from me and other taxpayers and refuse to modify me cause I don\u2019t make 109k a year. Cheaters, their old money is used for lawyers to get you out of home. They go back 9 years on me, but what about them????"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 201007fdfd7e497bbd6e4890f2f223a2
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{"chroma:document": "Wanted a simple thing: open a new basic account. Was attended by a young bully man with very bad manners. Asked me if I was opening an account with $250,000. And did not want to open it for me. He is the person in the first office on the left when you enter the branch in Westfield Century City Beverly Hills. I went from there to Bank of America and staff were 10/10. I am relieved I did not work with Chase Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c6a97ad2f1e7479c86def14624c033ab
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{"chroma:document": "Went in to deposit cash for my business through the ATM. The cash got stuck so I was told to call and file a claim. When I called, Chase rep asked how much I thought I deposited and I didn't have the total with me so I told her approx $1000. Chase did a temporary deposit in my account for $1000. When I came home, I calculated it to be $1280. I kept calling to check on the status of the claim and told them it was actually $1280 and they said the claims team will get all of that resolved once they finish their investigation. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 31b2aaefc61c4d8299b983b1fb84e0de
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metadata:
{"chroma:document": "I went to deposit my check today at Chase after switching to them recently. I have no money in my checking account and this was a large check that I had worked two weeks for. The bank teller informed me that there was a random hold placed on my check, and it most likely would not go in for two days. They told me I was also unable to cash my check. This was the 2nd check from the new company I work for that I've deposited."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1944721170ca4b40956e5abd103f0ce2
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{"chroma:document": "I am a local business owner in Santa Barbara California. My company chose to go with Chase Bank for their merchant services and for the fact that I have a relationship with the bankers here locally. We were told next day funding which was the reason we chose Chase over the other merchant providers. However, not the best rate from Chase but we chose Chase anyways. Come to find out \"next day funding\" was a lie. Chase will hold a merchant deposit for an undisclosed amount of time and they will call this a review from their \"RISK DEPT\". "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I went to the Chase branch office near my house to close a savings account but was told that I could not withdraw my money or close the account because my account information in the Chase system was not complete or correctly stored and there was no way to withdraw the money until the issue is fixed. The savings account was opened in 2000 with another bank which Chase acquired after year 2000. The issue could be caused by incomplete or incorrect migration of my account information from one computing system to the Chase computing system. This is an issue/error created by Chase but I, as a customer, had to make two trips to the branch office and spent close to two hours to resolve the issue by providing detailed personal information."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f62f8bcf00794ec8b83d7dd9069627a6
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give a negative 5 stars I would. As a Chase customer for over 5 years, I had ASSUMED that the bank was protecting my money. This, unfortunately, was not the case. In January I noticed that MANY unauthorized debits had come out of my savings account. Silly me to think that a savings account was more secure than a checking account since there was no debit card attached to it. Upon realizing this, I immediately call the fraud department. Since this was a Sunday AM, I end up speaking with a representative in Asia with less than perfect English. I explained my find and was asked when the first suspicious activity took place. I initially stated that it appeared to be in Nov. but then noticed a small ($4.31) debit in June. Through her broken English she said \"only 60 days\" over and over. After trying to understand what she was saying, I finally gave up, asking to speak to a rep. in the US. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4eeee64d038e447a9dd6f4316522a696
encoding: FLOAT32
metadata:
{"chroma:document": "On April 5th, 2019 I logged into my account to check my account balance. I was shocked to find that I was overdrawn by approximately $414. I quickly scanned my transactions and saw that a check belonging to a business in California had been posted to my account. Their account number was just one number off from mine. The check was in the amount of $821, so this was no small error. And because I was now overdrawn, an insufficient funds fee in the amount of $34 was assessed to my account....for an error that I didn't make."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c028e912a8f49089f76c425e94b3f4a
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metadata:
{"chroma:document": "Back in January I purchased an expensive computer part with my Chase credit card. The part was fraudulent and a dud. I contacted the merchant and was made to jump through hoops and run in circles before being told pretty much \"screw you\". I then disputed the transaction with Chase. After jumping through more hoops and giving more information Chase declared the transaction valid because I did not attempt a return. I DID attempt a return and have sent multiple messages to the merchant and was again given the runaround. After also giving this information to Chase, dispute was reopened and again declared valid for no reason."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7fcaff259c2f4383b8e376e76aa70023
encoding: FLOAT32
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{"chroma:document": "I'm not even a Chase Bank consumer (and I never will be) but my ex that owes me 2K went to send it to me from Chase QuickPay Zelle and it's still in the pending status. I've used Zelle for awhile now... So I don't know what is going on with the transfer. But I have a seriously ill animal that I needed the money for an exotic vet because he's a guinea pig and I don't have the money now thanks to Chase's delay with the Zelle app... It's supposed to be instant. If my guinea pig dies I will be filing a complaint with the BBB against Chase and they can pay for the medical bills and euthanization of my pet... You guys are an asinine bank..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 74264dfb6b0144f5a31b9d778391d903
encoding: FLOAT32
metadata:
{"chroma:document": "A Cincinnati branch of Chase bank accepted a check that was fraudulent upon its face and forged with my name against my Oregon account for $1380 with No indication of ID for payee. No remedy provided."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9044de08c0a2439aacd16a79df4539f6
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metadata:
{"chroma:document": "I transferred $20,534.49 from a trust account in Chase to another dollar account in Canada. The instruction was it will be a dollar to dollar transfer. When the recipient received the money, it's only $19,482.94, a 1,051.55 difference. The recipient banks confirmed that when Chase initiated the transfer, it goes first to an intermediary bank, in this case CIBC, who will covert the $ into CAD and then remit to the final bank, who will then convert the CAD to US $ to be deposited to the dollar account. Since this is a $ to $ transfer, I don't understand the conversion. When I called the number provided by the local Chase bank to file a complaint, the person on the line told me that Chase cannot do anything about it and they cannot send me back the Forex difference. She said that they can only waive all these charges if I have $250K in the bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 05d76b9b4b6e446f829e6a94d81dab6f
encoding: FLOAT32
metadata:
{"chroma:document": "I called to get the expiration date on my card. They will not give ANY information on the card. This is MY card and MY information. They said they will now have to cancel the card and send me a new one because I did not have it with me. I told them NOT to cancel the card. They are so worried about fraud that they have lost touch with providing information to their customers. Now I feel like canceling my card and never using Chase Bank again. I feel if I give permission to get information on MY OWN card they should be able to give out the information. If they do cancel my current card and send me a new one, I will never use their services again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da51eb4f3ec3470c8b47243ed4211c90
encoding: FLOAT32
metadata:
{"chroma:document": "My husband and I moved to Florida from NY and we registered our change of address. Weeks later, I am still having trouble with my cards being accepted. The young guy on the Chase phone line told me he was handling it yet I am still having problems. When I called Chase back, even their phone service would not recognize my ZIP code, despite the fact that I got an email informing me of the change. This is beyond frustrating. There has to be something better out there and I am now seeking it. Too bad, I used to like Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f32f94a00e1d4bdb927ac0769ec8f22d
encoding: FLOAT32
metadata:
{"chroma:document": "Have a past due amount with my former Chase checking account of 124.00 (this is a settlement of the original balance of 247.89). Previously spoke to a representative on March 17 to rearrange this agreement and pay this amount inside a Chase branch on April 17. I was mailed a confirmation letter and they recorded the conversation between myself and the representative. On April 3, 2019, I logged into my current Fifth Third checking account to find that this amount was mistakenly taken out of my account through electronic check (this electronic check was dated for March 30, 2019). This has currently caused my Fifth Third checking account to go into a negative balance of -148.64 (including a 37.00 NSF fee from my current banking institution). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5d893155d96345719910f74f72c07256
encoding: FLOAT32
metadata:
{"chroma:document": "I operate a cash business that must make daily deposits hopefully via their ATM. Problems, problems and more problems. Over 50% of my deposits over the last few months at Chase bank have been rejected by the ATM at Chase Banks. For the first eight rejected deposits the ATM took the money and counted it only to then reject it and wasting all that time when it could have simply said deposit rejected to begin with. The next 19 times that problem has been fixed so it doesn't take long before it cancels your deposit attempt. Wow, that's progress. So now I fire this bank and look for another. Don't waste your time with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 503095e412384cbb9a548990c7d8178c
encoding: FLOAT32
metadata:
{"chroma:document": "I purchased an item one time from a merchant for $2 and they kept running my card for $25. I contacted Chase bank and to my surprise they were very unhelpful and told me that they will not do the dispute that I requested and so I contacted the company as Chase suggested. The company told me they were refunding me and then I let them talk me into a lesser service for 4.99 a month."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d6cfcc888b6c4719a25e0d790119e857
encoding: FLOAT32
metadata:
{"chroma:document": "I opened my account one week ago. I made two deposits: one on Friday and the other one on Sunday and I was waiting for it to clear. When I checked it online, it said that my balance was negative and I could not see my second deposit anymore. I called the bank FOUR times, was yelled at while they were giving me different causes for my problem. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81a0c3f1fba34a5aac6bb52af7ba5a70
encoding: FLOAT32
metadata:
{"chroma:document": "I am EXTREMELY DISAPPOINTED with my bank. I called my bank in regards to my card expiring soon, since my new card had not been sent out yet (they should be sent 2 weeks before card expires). I was told that they were supposed to call me for an address confirmation, which had not been done. SO I can only assume they were simply planning on not sending me a new card. After a long conversation, I was able to confirm my address, being told my new card would arrive in 3-5 business days BUT they GUARANTEED me my current card would be extended so I would not be card-less. After working a full day then going to the gym, I am exhausted and try to knock out my shopping to get home since I was just paid. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86630b8927954b108028e1ddf846f0f8
encoding: FLOAT32
metadata:
{"chroma:document": "My car was totaled and my insurance company paid Chase what my car was worth. I had a balance left over for 776.00 dollars. I paid the amount left including late fees on February 22nd through my checking account. The funds were returned because I didn\u2019t give the full checking account number. I contacted Chase about this matter and was told to wait because it\u2019s saying paid on their end and I should receive a letter saying it was returned. So I waited. March 6th I received a letter from Chase stating they reopened my account and it will be closed once paid in full. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4cbef85ac44e45948225ec4e9f454e56
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a checking account with Chase a week ago. I added $25 (the minimum to open an account). I received my card in the mail today, I called to activate the card and the automated system told me the card had already been activated. I found that strange since the sticker attached to the card said it would not be activated until I called or visited an ATM so I tried logging onto my account to find an error \"account is suspended.\" I called the bank to be told they closed the account and that they had the right to close the account at any time for any or no reason at all and that they mailed the $25 to my home. This is the worst experience I've ever had with a bank. They are shady and have terrible business practices. Do not bank with this company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dc464ff3be2b4523886c65aee62fee88
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a Chase Bank account about a week ago. I went to log in on Chase mobile today and the app said that my access had been suspended. So I call and speak with Chase customer service. They proceed to tell me that my account had been closed less than a week after opening it and that they would refund my balance on the account by form of a check through the mail. Let's see how long this takes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bfb87c1a447f4f98963a0c7be59daf4a
encoding: FLOAT32
metadata:
{"chroma:document": "I have been dealing with Chase over Oct 2018 about a refund check for an amount over 500.00. Chase closed my account and now they are giving me the runaround about my refund, I have call numerous of times. I have give them the time frame that they ask me to wait and when I call back there is no. It\u2019s in my account, hold time is awful today. I called. I was transfer 4 times and while on hold call drops on their end. I need a manager to contact me ASAP. I MIGHT NEED TO ASK FOR HELP TO THE Better Business Bureau. I will go to all my social medias and share my situation and my case and expose Chase bank customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eb4498a356e04d28b5a853655c14186c
encoding: FLOAT32
metadata:
{"chroma:document": "Had an issue with a rep by the name of Kim ** from Chase customer service. She completely disregarded my issue and talked over me just to hang up the phone after being on the phone with multiple reps for over 20 min."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 63300744ca8549a690a491502cd7ceac
encoding: FLOAT32
metadata:
{"chroma:document": "Every time we create a new recipient for Zelle or wire transfer, we get a fraud alert and blocked. In order to regain access or send money, it is mandatory to waste our precious time (30 mins minimum) talking with a representative on the phone providing bunch of info and going through verification process. When we are out of country, we get blocked again as soon as we use our credit cards. For this reason, we must ALWAYS make sure to put a travel notification before we leave. CHASE FRAUD DEPARTMENT IS MAKING MY LIFE MISERABLE, TOO OFTEN. Not a single case has been a fraud. You need to loosen up your policy seriously. It's unnecessarily overly restrictive causing inconvenience to your business clients."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3a1d8d51bacd4bd28983afb64055dd2b
encoding: FLOAT32
metadata:
{"chroma:document": "I'm a Personal Banker, so for a fact I know when a service isn't met or the vendor or place of the service provides false information and/or decide not to share with the consumer some information that can cause the customer to lose their funds with no service met, you are able to dispute the debit transaction with a legitimate reason. I called Chase Dispute/Fraud department to dispute a transaction for an apartment application that I had done, I explained to them that these apartments were charging me a 500 dollar fee for a misdemeanor that I have on my background check. I told the dispute department that when I was applying for this apartments, the representative was rushing me to do the application stating that he wouldn't be able to hold the apartment for me if I didn't pay the amount due. When I called the apartments that gave me an ultimatum, stating that if I don't pay the 500 dollar fee I would not be able to live there. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e28d7b7838a44e9aa75289857917acd8
encoding: FLOAT32
metadata:
{"chroma:document": "I had an explosion in the upper unit where I was living at the time. The pressure relief valve on the new radiator 'stuck'. While I was gone at the Casino the super hot day - I turned off the water as I had a slow leak under my kitchen sink. I came back. It was too cold for shorts and when I entered my house there was black stuff sprayed all along the ceiling down the hallway - and found the radiator exploded from the pressure. I was lucky I turned off the water before I left as the repair guy said I would of come home to a waterfall and complete loss instead of an explosion."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 96a166f4264249fa83432b6660b659a6
encoding: FLOAT32
metadata:
{"chroma:document": "Through a series of unauthorized charges to my debit card, I was subsequently charged closing to $560 in overdraft fees. After 19 hours total on the phone, meeting with a bank manager, and speaking to 8 separate managers on the phone, even compiling my own spreadsheet so it was crystal clear, Chase is STILL not refunding them all. I explained that I am a veteran that is in process of getting my disability and I cannot have them continue this madness. I have been promised time and again it would be taken care of. Only four charges have been credited thus far. Corporate Chase would rather spend thousands in salaries for the agents/managers I have spent talking to, rather than just credit the remaining fees which were of NO fault of my own and claims were filed. I have no words."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e56748aa7b24df8923046af2a1cb80a
encoding: FLOAT32
metadata:
{"chroma:document": "I have had a Chase business account for 15 plus years. I only use it for one thing and that is automatically put on that card. I noticed that there was activity on my online profile so I notified Chase. They closed my account and said they would transfer everything over to my new account. A month went by and I never received any statements and no one had called. I tried to access my account online but couldn't because they closed the account. When I called to get access to the account so I could pay my bill they said I needed the 4 digit code. I didnt have that. They told me there was nothing they could do then. I'm like seriously. They called a month later and asked if I could pay the minimum balance, I said yes and could they help me gain access to my account so that I could begin making payments. She said sure, I waited on hold for 15 minutes then was hung up on."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b5a2ec773d440a093f4bcf23775d39c
encoding: FLOAT32
metadata:
{"chroma:document": "After spending two separate days and a total of 4 hours I am still unable to access my account. I talked to 4 separate depts and 5 separate people. To this date I am still not able to access my account. As they will not send email, I have to wait for a statement in the mail. I asked where the FIRST statement went and \"she\" didn't know. As my last activity had me pay $3,416 AUTOMATICALLY from my Wells Fargo account. I am very suspicious but have NO to way to check! Every department was in a foreign country and the audio was so bad I could not hear her talking on this last transmission. I took out the card through Amazon, but I will no longer be using it! What a crummy bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 32d5da9df21c4a42b96b9b3db53169ed
encoding: FLOAT32
metadata:
{"chroma:document": "I have to censor this to fall within the guidelines of Consumer Affairs, because who cares about free speech anymore anyway. I did not think there was a contender to beat Wells Fargo as the worst bank out there, but I made the horrible mistake of opening a business account with Chase. They have now restricted my account for an as yet unknown reason because my calls to their \"department\" for this issue (which cannot be handled by their regular customer service front line offshore incompetents) keep being dropped, or more likely, simply disconnected by the ** who gets the transfer, again offshore somewhere. This has happened several times already and I have only had the account since December. Please, save yourself the time and trouble, and the unbearable hassle of dealing with with a corporation that just does not care."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0751a794e9e64313b0b790ff7ceb4550
encoding: FLOAT32
metadata:
{"chroma:document": "I am a Chase Private Client with quite a bit in their bank. As such, I am supposed to get free wire transfers. When I tried to set up a wire transfer whether via the web or using the App, I kept getting the error \"Something is wrong with the site\". I tried for several weeks. The secure message support is a joke. Each time, at least 4 times. I reported it. All I got back is, \"There is nothing wrong.\" Finally called the Private Client number. It took 3 tries to get proper help. After walking me through it, the lady says, \"Oh, you cannot enter special characters.\" Three weeks of frustration because I had a dash (-) in a phone number! Nowhere on the site does it state no dashes or other characters allowed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 97c14da5398e44b99be0becf131de705
encoding: FLOAT32
metadata:
{"chroma:document": "I just had a pretty bad experience with Chase ATM. I am a Chase customer but I didn't use my Chase card but a different bank to withdraw cash from Chase ATM. After I entered all info and machine was processing my request for a few minutes, I got a receipt saying that they aren't able to give my money at this moment and I should call to Chase. At the same time, money I was requested to withdraw left my checking account. So I called Chase right away and after they found out that I used my non Chase card they told me to contact my bank and deal with them directly!!! Can you imagine, they took my money; they took $3 charge, I got nothing and now I have to deal with my bank to try to get my money back?!?! There was even no apology issued... Just unbelievable... I am not going to use Chase ATM ever again..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 388e8fe62f044e8f8b12f6eb8f13c1db
encoding: FLOAT32
metadata:
{"chroma:document": "I have had Chase credit cards for about three years with no problem. Recently I made a purchase with a company called PantagesTheatre.org aka TicketTrackers.com. They charged me $299.15 for tickets that I never received. They sent a number of emails claiming an email with tickets was coming, but I never received it. I called customer service for this Internet company and they defended their actions, but it was clear that no tickets were coming and I had been scammed. I contacted Chase and disputed the transaction. They stated to document my contacts with the company and provide documentation which I did. To date I have sent them twenty plus pages of documents and emails."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1dc8819f7dd04bb7b74756b28bff4b8a
encoding: FLOAT32
metadata:
{"chroma:document": "Not going to waste any more time with these clowns and tell you ever lousy interaction I had with this bank. I will say this, however - I just took a ding on my credit score just so I could close an account with these clowns even though it was $0 annual fee and no balance on it. I simply do not want to ever have to deal with Chase Bank or Chase Bank App or the Chase Bank Phone System or a Chase Bank Representative ever again. Good Riddance!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5cab5c55585b40cd82fe8f3dbe625bd3
encoding: FLOAT32
metadata:
{"chroma:document": "I received a notice that I had some pending transactions that would put my account in a negative balance. To avoid overdraft fees, I withdrew cash from my account from another bank and deposited it at 8:02 pm in an atm. According to the deposit slip I received my account was positive balance. The next morning I found out I was charged the overdraft fees because the deposit was not before 11 pm Eastern time when the account resets. Is this illegal? It seems like they do what they want to charge you fees too take your money. How is an institution that makes their money from using your money able to just take your money with this game. Is there no federal regulation against this? I'm not on the East Coast so if I work late how do I deposit money according to that time table."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0faf0c025e8d4f2296941cbcc0c804f5
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metadata:
{"chroma:document": "I meet with Gawain ** who ask why I don't bank with Chase. I thought about it but the last two years being on S/S I was afraid to make a change even though I have been very unhappy with SunTrust charges. He talked me through how to do it and even gave me printed direction. Then told me I get $300 for doing a direct deposit. It was easy and painless experience! Thanks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4d56b132373c4c908003337bd9a44de1
encoding: FLOAT32
metadata:
{"chroma:document": "I've been with Chase on my own account for 20-something years. I had my mom switch her account over to Chase because they were great about handling fraud items. My mom has a very small social security check and when we went to go withdraw the money to help her with rent there was almost nothing left. There were $500 in charges plus overdraft fees just in the past two weeks alone. They said that they could not reverse any of the charges or put fraudulent activity on it because it happened back in July and we never reported it. I told them that we never got a statement from my mom's account. And that those were such small amounts that we didn't notice. However we did notice the $500 out of her account for this month and several hundred out from last month. They will do nothing about it and all reps I talked to were so rude. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0bc1fce50e844b9b8ef30daa964ec818
encoding: FLOAT32
metadata:
{"chroma:document": "I've had several incidents where illegal purchases were made through my ATM. I was involved in the Govt breach, so don't blame Chase completely, BUT... On March 1, 2019, a person entered a branch in a different city and presented 2 withdrawal slips - 1 one for savings, one for checking - each for $950. My name was misspelled on both slips. The signature was obviously not mine. The thief wrote my SSN on the slips. The teller gave the thief $1,900 of my money without asking for identification, without comparing my signature to the signature card on file and without even noticing the incorrect spelling of my name. Blatant negligence in my opinion. It blows my mind that this was allowed to happen at a time when identity theft is at an all time high. JPMorgan Chase no longer gets to hold my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a1525b24473d416599193b540b789e00
encoding: FLOAT32
metadata:
{"chroma:document": "Chase literally restricted and are closing my account with no reason why. Just that they chose to end their relationship with me. I don't understand this reason and I am shocked. Of course it happens day before my paycheck is deposited and will have to wait until Tuesday to hopefully go to a branch to withdraw my funds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 616946578bc1432c9d407925b5a6571c
encoding: FLOAT32
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{"chroma:document": "I called Chase for fraud activity on my card. They help me out. Everything was fine. I'm not complaining what that or the service. I am mad because I spent over 45 minutes on hold waiting to talk to somebody so I tried calling for my fiancee's phone and they answered right away. I am so pissed off they wasted an hour of my night. Why would you answer a new call before answering an old one on hold? This is beyond unprofessional And everything else I want to say I can't say it on here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4e8db0059724a5b8f0ae8d7f55f1fbb
encoding: FLOAT32
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{"chroma:document": "Went into the Branch in Ronkonkoma near Wendy\u2019s to close one of my accounts yesterday. Asked the rude young man if my monthly fee can be returned. You know the fee they charge you every month if you fall below a certain amount of money. He said, \u201cSorry no. You already had refund in past.\u201d Ok then I ask to withdraw money from one of my other accounts. He said, \u201cYou can go do it at teller.\u201d Other branches I went into usually get your money for you. They do the withdrawal for you then bring you the money to their desk. I will never go to that branch again. They need to teach their workers people skills. If you don\u2019t know how to act like a human then you should not be working in a bank or any job where you have to deal with the public."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 46290e74e891484fa1981b5d4d913800
encoding: FLOAT32
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{"chroma:document": "I went to a Chase Bank and used their ATM outside. It seemed the transaction was going fine. I could hear the cash being dropped but the door did not open to give me the cash. I waited a while and the door never opened. I went into the bank to try to get the cash and they said they could not help me that they don't have anything to do with the ATM. They said I would have to file a complaint with my bank. The money did come out of my account and now I have to wait until next week to see if the funds go back into my account once they reconcile the machine. I was very disappointed with the lack of care the employees showed on my dilemma. They were friendly but did not care. I have a credit card with Chase that I will be closing if they do not make the situation right."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d6c42d78ac654bbcbc83c0e7b49f9a51
encoding: FLOAT32
metadata:
{"chroma:document": "The worst online web site ever. First - NO email address available. Their call-in service is even worse. They only reply using Chase required answers. Setting up online service is horrible. You can't really set up a password that is strong because of their predetermined parameters like very limited special characters offered. Minimum and maximum letters numbers and characters. No face ID. Geeez! Oh I can't use the exclamation point!!! You would think that they would offer all of the parameters like ALL other financial sites."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ab4004b4466d4fe5bed13dadaa09cfab
encoding: FLOAT32
metadata:
{"chroma:document": "An unauthorized charge - (auto debit) was taken from my account. I spoke with the company that authorized the funds, they said they needed CHASE to contact them so they could start a fraud investigation as I have no relationship with this company. I called CHASE back, they refused to send a letter, email, or phone call to acknowledging the fraudulent activity - I am closing all of my accounts with CHASE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76eba315dc974aa0839d655c2cf9d7b2
encoding: FLOAT32
metadata:
{"chroma:document": "Deposited an adoption check from the state Saturday February 23rd. They gave me 200$ of the $600. Now I find out I can't get the rest until Tue the 26th. It's a government check and my money. What's the problem?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c79248c55fa74c4e9680f65cff66ca2e
encoding: FLOAT32
metadata:
{"chroma:document": "Called to re-route funds from a direct deposit sent to a closed account and after being transferred to a specialist they stated they could not find my information, to call back with the right information. The previous representative was able to find my information and I was kept on wait for a long period of time so that the previous rep could pass on my information to begin with. Horrible customer service and representatives barely spoke English. Closing this account was the best choice I could have made."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c5d56c2b8eb44c29d4f64f3abd5a299
encoding: FLOAT32
metadata:
{"chroma:document": "I called Chase to ask if I was going to be charge for using my debit card to pay another institution to pay off a loan. They told me no. Then they said that the amount that I'm trying to pay is far exceed the daily use. So they transferred me to the Fraud department for an approval to increase my daily use to 3,000 k. I ask again, will there a fee to use my debit card to pay off my loan at another institution. Again, the fraud department told me no. After I paid my loan off with my debit, I was charged $369 for ATM fees. They basically lied to me or scammed me to use the card then charged me behind my back. I've been with 5 different reps to get this reverse and have not gotten nowhere with them. I hope corporate helps me out!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1eab97eebf894dc89c745b8c8a277c91
encoding: FLOAT32
metadata:
{"chroma:document": "I booked a flight using Chase Travel and had the worst experience of my life. I was emailed that my return flight was canceled and I responded multiple times to select the new flight option from the ones they provided and never heard back. I then called them only to be on the phone and constantly put on hold for OVER THREE HOURS. Anytime I asked what was going on the representative would tell me she's \"researching\" and give me no detail of what was going on or how long it would take. She was rude to me and continually asked if I would be okay with a 3-5 minute hold, and then put me on hold for 15-30 minutes. I would rather pay full price than deal with these disrespectful people again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cc9a0d516d574acaabe5c0cd493c9919
encoding: FLOAT32
metadata:
{"chroma:document": "I was getting gift cards for my coworkers as a thank you for the amazing job they did and I told this to Chase Bank so they would have a heads up. As I'm purchasing the cards they stopped the card from going through. Sent me a text and asked if it was ok. I replied yes. They sent the text again. I said yes, then they shut the card down."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4103eb87fbf4c8b946445e47bb3a6fe
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve been paying off a Chase line of credit that was associated with a closed checking account. I pay through my current bank. I called Chase to find out what is left to pay. They can\u2019t find the account and they say I didn\u2019t have it! I was bounced around from department to department and finally they told me to call my CURRENT bank and get the phone number off the draft! I did so and there is no phone number! Now I know why I am no longer with Chase. One hand doesn\u2019t know what the other is doing!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c7dde2852d7747b58b264a2edb77d300
encoding: FLOAT32
metadata:
{"chroma:document": "I got an offer in the mail about opening a Chase checking and savings account. I went to their website to open it and filled out the application. I received a letter in the mail saying my application was denied since they couldn't verify my identity. This was very strange since I'm an existing customer and have several of their credit cards and have leased several cars through them. Instead of asking for additional info. to verify my identity, the application was outright denied. The letter also said my Experian credit score was 800 at the time of the application which was incorrect. It was in the low 830's since I'm able to access my credit scores from all 3 credit agencies and I am well aware of what my scores are. "}


