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I always check my account before I make a purchase so I do not overdraft. When I checked it yesterday I had enough to cover that included what was in my savings account. I checked this morning to see if my balance was ok, and they charged me an overdraft fee of 12.50 plus and state tax because I did not transfer from my savings account to cover the purchase. Not understanding that at all because all the money was there to cover. I made sure do that. Now I am seeing how they get their money. They have screwed up my account and they will be charging me another overdraft fee for something that was originally covered. When I called Customer service they said they cannot help me because it was my fault. I am really sick of using this bank. They think people can afford to keep paying their fees and it’s ok to make the charges. Does anyone know a better bank? I need to get out soon....


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I went to cash a check that a company gave me for services I gave them. The check was for just under $400.00 and they said it would cost me $7.50. Walmart will cash it for $3.00. They are still stealing from people. That company pays a service charge to have that checking account with Wells Fargo, I called and asked them, and they want to charge me also. How many times do they get to charge for the same check? I won't ever deal with them again, I don't like thieves.


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The bank is holding a large sum of my deposit/funds for an excessive amount of time, twelve-sixteen working days. The bank is also accepting my third party online payments to my creditors and just informed me that while I am not able to access my funds the overdraft due to Wells Fargo holding my funds is applied to each payment to my third party payments. Please help. I have tried numerous times to remedy this situation/fraud. Thank you.


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Searching for somewhere to vent and maybe get some changes for my local branch of Wells Fargo Wilmington NC. So I started a new job where direct deposit isn't offered and me not having my own vehicle right now this isn't good. I received my first full paycheck which I needed to pay my 'late' rent with right away. The check is a Wells Fargo bank, which isn't my bank. So I'm in an Uber and I ask to stop by Wells Fargo. First we go through the drive-thru because I need to do this in as least time as possible, as it is costing me. I pass my signed check and drivers licenses thru window to teller, telling her, "I want to cash this check." She ask if I have account there and another form of ID. I said, "No I do not have account there." She says that I will need to come inside. I said okay, she keeps my things (signed check, DL). 


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First of all I open my account with Wells Fargo. It start off good with no problems. Now this kicker. The bank won't let me do overdrafts now all of sudden, which 4 months it won't let me. When I call the banks, talked somebody, it's always lame excuse. Yes, my pay check is deposit into my account and sometime I leave money in the account. Sometime I do but make long short, the customer that hundred of dollars check and do pay them and got some that abuse the ATM machines do have no interest of ever paying its bank. I'm single parent trying do the right thing but it's all good because as of today TCF Bank will getting my services.


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I am active duty military and a resident of New Hampshire. Being in the military I move around quite a bit, and I currently live in D.C. (on orders). I bought a new car recently and because I am a legal resident of N.H. the registration, loan, etc are addressed in NH. My legal residence is my father's home address, and it's recorded in my military record, as well as at the DMV. That being said my license, while a NH driver's license, has my current address (mailing address) listed on it so it doesn't match my legal residence address (common for military at least in NH so they know where to send my documents instead of sending them to my father to forward along to me). 


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Wells Fargo has the worst customer service of any bank I have ever worked with. They claim they will call back and don't. They make promises to fix issues only to kick the can further down the road. There is a reason they were in the news for all those unethical practices.


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On May 31,2019 I attempted to purchase concert tickets using the Zelle app through Wells Fargo online banking. I had never used the app before, but since it was a trusted payment method through Wells Fargo, I felt safe and secure using it. The fraudster set up a payment of $150 through Zelle. I received an e-mail from whom I thought was Wells Fargo (it had Wells Fargo letterhead) stating, "The transaction failed. Please try again." I became suspicious, when the scammer asked me to complete it again, I refused. He screamed, "oh my god" and hung up on me. So not only did I get ripped off $450, I obviously never got the concert tickets!


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I have never had a problem with Wells Fargo Bank. They have always treated me great. When it was my birthday they posted a cupcake at the ATM machine wishing me a happy birthday. Then when it was my sister's birthday they asked me if I wanted to send her a birthday card at the ATM machine and I thought that was really nice.


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I have banked for 18 years with Wells Fargo, and have significant experience financing and refinancing mortgages. This particular Branch under Mr. David **, Wali ** and Harpeet ** has treated us with the utmost contempt, feeding us lies after lies. Summary: I was aggressively offered to get an HELOC, and then pitched to refi my adjustable rate. I was told that the process would be 2 months tops and that the submission of documents was straightforward. I should mention mention that we have over $1M in equity and revenue streams that equate 6 to 7 times the amount we are were seeking to refinance.


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I had a joint account with my disabled, ailing mother for almost ten years. During the entire time, I had arranged direct deposit of social security into the account and then automatic transfers to distribute to other payment accounts. Last month, the account was closed with no notice due to "inactivity." Wells Fargo explained to me that automatic transfers and direct deposits don't count as activity! They gave me the option to use a tool for convenience, then penalized me for using it! It is very difficult to set up this type of account with an ailing family member. I knew Wells Fargo would shank me one day, I guess I shouldn't be surprised. Any advice or recourse would be greatly appreciated.


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I have worse customer support, I have submitted my online application for business account approximately month ago there. No one has correct information about what document they needed. They're dying for proof of address while I have sent them all required documents. Whenever I called them to get my application status I got new rules and new document requirement. Finally I have to cancel my business account application today and I had very bad experience with Wells Fargo bank. I won't recommend and never used this bank ever again. They told me so easily "sorry" just wasting my time for no reason. "Ref: **". Thanks for everything.


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I have always had issues with Wells Fargo. Their credit line, their customer service, their checking account services, in branch customer service. All around worst bank out there. They will charge you hidden fees, fraudulent charges and fees on credit cards. I got some back but still they ruined my credit. Also it’s apparently too late to make a claim on their class lawsuit. Like well if I knew I had the option trust me I would have got in on suing them! But I was never notified of such. 


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I stayed with Wells Fargo for two reasons. One they are helping build my credit. Two my local bankers are trying to help me as much as possible. But yet I call the credit center from the back of the card and my payment is only going to be 10 days late and she catches a attitude because I didn't pay it on June 2, but honestly I thought it said June 6. But yet Wells Fargo can order a bunch of pizza in Iowa for their employees and not work with their customers? I work a lot and don't have a automatic system like Wells Fargo does. I am very disappointed with Rose attitude towards me and I will be going to my local branch to complain to the lovely ladies and top notch lady manager I like there. If you Facebook Wells Fargo they want the money for their stock holders. Still very greedy.


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I had a money order drawn on Wells Fargo that was made out to me for a payment that was owed to me by a relative, a small amount $125. Wells Fargo would not honor it at the drive through with two forms photo ID's, one being a driver's license. I was told I needed to come inside to have them honor the money order. Once at the teller's window I presented the money order. I gave two forms of photo ID's, this again was not enough. I have several student loans with Wells Fargo. They have made thousands of dollars off of these loans. I do not have a checking account or a savings account with Wells Fargo and was told this was why I was treated this way. I was told unless I gave them my finger prints Wells Fargo would not honor this already paid for Money Order. I'm not a criminal nor have I ever been fingerprinted or been asked for fingerprints. DO NOT purchase money orders at Wells Fargo!!!!


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I bank with both Wells Fargo and Chase, I purposefully keep the minimum amount of money in my account because they are so greedy with their fees, they have literally taken thousands of dollars from me in fees the last 5 years. My mother recently had cancer which have made financial matters tighter, and I recently have had to have my own surgery. One day I go to my account to find out that they have stolen $125 from me for a fee for something where they sent the mail to the wrong address where I haven’t lived for over 5 years.


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Wells Fargo has been my primary bank as long as I’ve been alive. I’ve had various accounts through the bank, and the company has been consistent. Unfortunately, that means they have been consistent in low quality customer support. For context to the non-WF customers; calling through the support line requires a maze of navigating the system to get to a person who can help. Sometimes I try yelling my answers into the phone system, wondering if it will connect me with an agent sooner. I decided that a 0.01% return on my savings account is pointless. With all the great alternatives available, I decided to park my savings elsewhere.


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It is Saturday. Granted on the first of the month. But when you call and ask a question they say “exceeding 10 minute wait time and you are on hold 40 minutes.” They probably had no intention of picking up, but say 24/7 customer support. This is not the first time I fell for their scam, I bet they answer during normal business hours. But why say 24/7 support if they really mean 9-5 M-F? Just be honest. I’ve been a Wells Fargo customer since the Wachovia days, about 2 decades. I’m going to look for a bank that knows I am a person with concerns. This bank is just out of control.


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My mother is dying of cancer and didn't have time to go to the bank to put me on her checking account. Went the route by getting a letter from the Hospice doctor, but of course that wasn't good enough for Wells Fargo. The legal department told me I would need to get a POA to add me to my mother's bank account. I paid the money to get the POA and took it to the same branch. The legal dept reviewed and now us denying the POA because they said how do they know my mom is in incapacitated even though I have a letter from the doctor and now a POA. Why do you tell someone they need a POA and when they get it they want to play games? Doesn't Wells Fargo have any compassion for families that are going through a loved one's death? I would never do business with them or would I ever recommend this company to anyone. They will go out of their way to make a death even more miserable. Awful company!


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I was with Wells Fargo for a good ten years until recently my account was close. However, one particular bank teller was very rude to me and disrespect me. He needed a refresh training on customer service. The branch manager at the time mentioned to me that I should not attack her bank tellers verbally. However, I told her it should be the other way around because I was treated cruel by the bank tellers. All thought was a joke and the manager allowed it. I realize, they were all Latinos sticky up for each other. I complain a couple of times and nothing happened. There is an investigation taking place.


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Policy: If you purchase on Amazon using Wells Fargo Debit card and the charge goes to another state through Amazon other than the one you live in the charge will not go through it will be blocked. Rationale: Theft protection. Remedy: Sign up for security alert online and you will receive a text message prior to the charge going through. No matter how low the charge or high the charge this always happens. A pain in the ** as I make a lot of charges on Amazon. It would be best if they set a threshold for this extra step maybe at a 1,000 dollars.


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Wells Fargo bought my mortgage - which I had no say in - and every year I get a escrow review statement saying I have a shortage and owe them more money - usually $250-$300 - every year even when nothing changes!!!! They double talk and explain things so you can't understand the math behind it no matter how many different questions you ask. I wish they would sell my mortgage to someone else!!!! Heads up: when you take out a mortgage with another company make sure the box that says we will service your loan is checked so it doesn't get sold to a company like this.


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I have a checking account with them. And I always have the same problem that sometimes when I do bill payments or credit card payments, they don’t appear on Wells Fargo app or online, not even on pending transaction area, causing you to see the wrong balance. Because after 3 days of so many purchases and pending transactions showing zero, you lose track easily causing you to have an overdraft.


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My 17 year old recently opened her own bank account with Wells Fargo in May, 2019. She came in to the branch the Friday of Memorial Day Weekend to cash her payroll check against her account, and was told by the teller that her check could not be cashed due to an outstanding balance on her "card". The teller advised her to deposit the check, however, my daughter insisted that she needed her fluid cash handy over the holiday weekend. The teller agreed to deposit the funds "AS CASH" so that the outstanding balance could be paid right away prior to dispensing funds. Once my daughter agreed, the teller informed her that she could only take out a certain amount but had to leave money in her account, but that she would be able to freely use her card for transactions over the weekend as needed. 20 minutes later, my daughter tried to use her card at the gas station, and funds were insufficient.


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I called Wells Fargo to ask them if I could get my online banking access back. They told me we couldn't do because we needed bank statement from another banking institution. I'm like "what, why would they need that". I was concerned and frustrated with Wells Fargo because they didn't even notify you when they disabled your online banking access. I feel like Wells Fargo needs to be investigated and looked into.


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I've been a customer for 15 (ish) years. I put up with them issuing checks to a non-signatory on my account. I put up with outrageous fees. I put up with spotty customer service. That patience ended Saturday morning when my card number was stolen. I went in for a temporary replacement card and was told, after waiting 15 minutes, my Texas-issued, valid ID was insufficient. The branch didn't question my identity, nor should they - I'm in the bank for large transactions on a frequent basis. I also presented credit cards, business cards, etc. - all of which were in my name. Instead, the branch demanded a driver's license (at home), or a passport (it's Texas and who carries a passport). Wells made the decision to prioritize policy over customer service. I closed out all of my accounts as a result and I'll use one of my other banks from here on.


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4th time hating this bank and leaving. This time I tried to make a hotel and gas station purchase. Both times just because I was an hour from home my card declined making me go to an ATM twice and calling the bank twice, standing in line twice, looking like I'm broke twice, delaying time twice! They won't take that process off my card so whenever I go more than 5 ft from home I have to call in to set up travel plans so I can use my card without hassle. How stupid and ** customer service and policies!! Make sure you're safe as a bank but who cares about your customers.


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I have been with Wells Fargo for years. 3 days ago, my debit card keeps declining although I have over 10000 in the account. I contacted the bank for more info. Wells Fargo informed me that they closed my debit card for 12 months because I have made some legitimate claims. Who does that? The customer service is crappy and I'm going to close my account and take my money to a bank that will value my business. What a mess!!!


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Even though money has been deposited into my WF account, the bank put a hold on it for two weeks without any good explanation!! Sounds like they are short of cash and they randomly put a hold on some accounts until they get cash flow. It is disgusting and a disgrace! We are removing all funds from WF as soon as the hold is released. These are dictatorial, gangster methods. WF has surpassed even its previous dire reputation.


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My reasoning for giving you such a poor review is because that's what you deserve. On May 4, 2019 I made a overpayments and immediately called Wells Fargo to reimburse my second payment back to my account. The first representative told me it would take 3 days, it's now 15 days later and Wells Fargo does not have a answer to where my money is, after this write up the next step is the new channel. Wells Fargo your service in one word is LOUSY. I will be be changing very soon.


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I got a interest free credit card for a hearing aid, I pay it early and more 70.00 more than due each month. My May payment was due the 11th, I paid it on 4/13. I then received my bill on May 22, showing I was late and a 27.00 late fee. When I called in I was told I need to wait till the billing cycle, and the lady was rude!!! Seriously, I have a no interest loan and pay more and early and you don't want my money, if I'm late they can charge me interest, so beware of this scam!!!


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Visited the Ridley Branch on Friday 5/17/19. Long line waiting for a Teller. One Teller looked at the line and walked out of the bank leaving two Tellers to handle inside business. Two drive in Tellers on duty. One taking care of a customer. The other staring at customers in line. There was another employee walking around asking if anyone wanted to make a deposit. When no one responded she walked into an office and closed the door. When I reached the window Kim waited on me and apologized for the delay. She was very nice and helpful. The drive in Teller doing NOTHING immediately started making excuses for the delay. Customers don't need excuses. We need prompt and friendly service! HIRE MORE TELLERS OR CROSS TRAIN OTHERS TO ASSIST TELLERS WHEN BUSY!!!


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Holding Money in limbo more than 20 days before sending check. I took a loan from my Wells Fargo Retirement 401k. They processed, and started loan payments due the next day. They claim a check is in the mail without any proof, or documentation to this claim. After three weeks of waiting for a check that they claim was mailed more than ten business days ago I contacted them. They still had no proof that a check was ever mailed. They then gave me an option of having it sent FedEx next day using my FedEx account. I gave them my FedEx account information and was told by their representative that I would have it the next day. 


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Online banking has been unavailable for computers since Wednesday May 15, 2019. It is now Friday May 17, 2019 and there is no estimate available for when it will be fixed. I filed an executive complaint with Rhonda, case no.** but she stated she has no access to email to send any follow up information.


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They do not notify you when there is suspicious activity in your account. They don’t even call me anymore to ask about my account being overdrawn. I struggle every month to get by and I can not afford to have my identity played with. So I honestly think they have a lot of things they should try harder on.


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Stay away from Wells Fargo, they will non stop call you after putting you in a re-payment program, they try to change the details of said program on the fly. And trying to get them to help you in the first place shouldn't be as difficult as they make it out to be. STAY AWAY.


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I run a business and with WF for a very long time and never had a problem before, they closed my accounts which is not my fault and told me because it's unsafe and told me that I can reopen. It's very disappointing and not good business practice since all my account numbers are not exposed to bad guys out there, but the branch in Hollywood won't let me reopen any type of account.


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I filed a complaint in regards to a fraudulent activity that has happened to me and it seems as if Wells Fargo bank cannot help or provide a resolution to a loyal 18+ year customer. I had a transaction happened to me through a third party, and that merchant where I sent the money I never received the services for the transaction. I contacted Wells Fargo to file a claim, I had to leave the country for a family emergency and when I came back, a week later, I haven’t had any messages in regards to my claim that I filed so I decided to follow up. Well when I called of course “nothing” can be done because it’s a third party transaction that I provided the money to the client. I find this a bunch of BS because I contacted the third party company and was told because it’s a transaction that came from my personal bank if I wanted it disputed I would I have to contact the bank. I just been tossed like a tennis ball between the two. 


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As a retired disabled veteran I opened a Wells Fargo Checking/Savings in order to have a local bank and had my SSDI check direct deposited into the account. When I tried to pay off a furniture bill for $3K online and was told they could not raise my limit for the process. I went to the local branch to close my accounts. I was told there was a pending $5.76 overdraft fee therefore that amount was deducted from the owed balance. The branch closed both the checking and savings and asked that I call customer service the next day to complete the closure. To my surprise the next day when I tried to close the account 2 items that had cleared the day before were now showing pending therefore I was told to call back the following day. When I tried to close the following day Wells F had added an overdraft fee of $35.00 for me closing the account at the branch location.


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I did not get all of my money when I used a Wells Fargo ATM. Immediately called Wells Fargo. Immediately went to their neighboring ATM since I needed the remainder of the funds. At the time I wasn't super concerned - certainly mistakes happen and they would remedy it, right? I had to call Wells Fargo back 2 more times over the next few weeks (they never called me back as promised each time). FINALLY someone told me that it had to be handled through the fraud department of my own bank.


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Our business has used the Wells Fargo no-interest financing program for several years. We are selling our business and when I contacted them to say we would be closing our account in about 8 weeks, they did an immediate 2-day termination, which means we cannot offer financing these next 8 weeks. They would not even consider allowing us to keep the account open because "the risk is much higher that a customer will dispute a charge", blah, blah, blah. I told them if they would look at our account history, we have NEVER had a purchase disputed, not even on our regular credit card processing which is thousands of transactions in the 11 years we have been in business. And, the last WF transaction I was allowed to process was on May 8. Today is the 14th and the funds still have not been deposited into our account. 


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I was call by Wells Fargo Credit Card dept saying that someone tried to change my address, they wanted to know if it was me. I told them it wasn't me & I had not lost the card or loan it out to anyone. I had to go into the bank and take my ID and change my security word, whoever this person was they had my: my name, SS#, DOB and my security word that only I knew. Long and short of the story, I change the security word, but somewhere among Wells Fargo employees they didn't log the information in correctly, having me go into the local bank a total of six times to correct this only to go back again and again on a broken foot that was trying to heal.


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In line at the pharmacy. My card declined. Told me that one of their staff made an error and they could not reopen my card but I will get a new one in 7 days. Well we could opened for this purchase then we are closing it and you will have to redo all your accounts.


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Bank is scam. They overcharge you, will overdraft fees and hold your money for them to take it, its all comes back to them for paying charges you have no idea you are being charge with. I have other friends who have used Wells Fargo and left. Been with them for more than 8 years and am very disappointed with this bank. PLEASE PLEASE stay away from them.


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We got a Wells Fargo Home Project Loan to do some repairs around our home. Process was simple to get the loan and payments were set to our liking. About a 1 1/2 years later we added another project to our loan for 2979.00 which increased our payments around 125.00 per month. In about 2 months we paid back the 2979.00 but Wells Fargo stated they would not decrease our payments back down to our original amount even though we have never been late or missed a payment. I just saying be aware they will not decrease your payments if you add to your Home Project Loan and pay it back early.


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I attempted to secure a home mortgage loan from W.F. 5219 Richmond Ave. Houston TX on or about April 1st, 2019. The loan officer said he could provide me with an interest rate of 4.25%, 20% down with no fees. I was told his supervisor would have to approve. I was contacted via email and informed that the supervisor gave his approval. I was asked to come in and sign disclosures and pay for the appraisal. I signed the disclosures and $550 was debited from my credit card for the appraisal. Two days later the loan officer advised that I would need to put 30% down to get the 4.25% rate.


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Here we go again, another Wells Fargo clandestine promotion scheme. This time it is Zelle -- an affiliated company that facilitates money transfers. The ad appeared on my online opening account page. I could not get rid of it. Research led me to learn that only WF's online tech support can delete this privacy preference. Note the irony here. The choice is theirs, not mine. Tech support told me it takes 10 to 60 days to delete this ad. The underhandedness of this tactic of inserting ads to my online account is unbelievable.


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I am VERY UPSET with over 100$ being taken out of my account in OVERDRAFT FEES. I been with Wells Fargo close to four years. I was charged for three transactions I had money in my bank for. There are two additional payments that are still in PENDING STATUS in which they merged them one in which was a 1$ payment that I made May 6 around 8 pm. The next morning I put 365$ in my account in which I was only expecting 125 be taken out. They took an additional 100 in OVERDRAFT FEES for three transactions two that are still in PENDING MODE. I feel ripped off. I would like for my money to be returned to my account. There was no email or NOTHING MENTIONING ANY OVERDRAFT FEES BEING CHARGED.


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I've been with Wells Fargo for about a year now and have had nothing but problems with this bank. They pretty much steal money from you by charging you twice for a transaction that was already cleared the day before and was posted that it was cleared on the online banking app. I wouldn't recommend this bank unless you like paying for things more than once! Worse bank I've ever been with. If you want a good bank, go with a credit union like Railroad, they won't steal from you.


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I had dinner Wednesday night and came time to pay the bill. I paid with my Wells Fargo card not knowing there was a block because of some weird robo hotel bills. I called. Gave them every answer to the 20 questions they asked then they asked me some verbal password I set up in 2003. I didn’t know it, so asked what else we could do. They passed me to their “supervisor”. Turns out they couldn’t do anything so they passed me to their “SUPERVISOR” some woman with the last name **. She was terrible. After 49 minutes on hold with no answers she told me not to talk about my account in public.... I couldn’t leave the restaurant, used very obvious and ridiculous stall tactics and insulted me. Needless to say this experience has lead me to open checking and my upcoming car loan elsewhere. Also once my credit card is paid I’m out.


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Wells Fargo stole $60,000 from my company. I have a contract for the work we did to a property they foreclosed on. They decided not to pay on the contract and lied about where my money is. The insurance companies always put the mortgage co name on claims checks. As homeowners it’s time we demand this practice end. Had they not foreclosed the homeowner would have been responsible for our bill. Please bank with a small, local bank or credit union.


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Wells Fargo the worst bank ever. I have almost 1year and more than 30 people that I have been talking to to resolve my mortgage problem. Nobody cares. They pass me to a new person every time and I have to explain myself again and again. Worst, worst, worst bank ever. The issue by the way never resolved.


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I have had an account with them since a year and these cheats are one of the worst banks ever. They have no reason and they close the debit card without any Prior notice then they start the card after I dispute as I was genuine and again in a month they close your account. I had certain disputes with Uber as I had lost my card. They give you credit and then they close your account. Why in the world you give credit if it's not genuine and that's all they say. It's a business decision, they surely misuse the term business as I so wish they understand the word business ever. They will try and harass you to the core. One of the worst banks with the worst service ever... Trust me guys. Do not open any accounts with this 0 rated bank. They have all the worst reasons available.


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What happened to true companies that you enjoyed being a customer. I haven't had one call from these people that I haven't gotten off the phone in tears. They claim that I didn't make payments, my bank statement says I did and it cleared. Where is my money going. (Stephanie)


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Opened 6 accounts with them based on a clear promise that there would be NO FEES charged therein without any care or concern for the interest paid herein. I started noticing charges here and there and finally ended up closing all my accounts due to NUMEROUS charges for various reasons; some of which that did not even pertain to me or every utilized!


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I receive wire/ach transfer periodically from Wells Fargo, from a customers account. This wire is deposited into my external account and I am notified through an email. Recently this email address changed and I needed Wells Fargo to update that address. What a nightmare. Two Wells Fargo employees on the phone, and neither of them could understand the process. They wanted my personal account information...I don't have an account with Wells Fargo. They are the ones sending money into my account with another bank. Neither of them had a brain in their head. 35 minutes later I had to just hang up. I gave them the remittance advise information, told them the Wells Fargo email address it was coming from...and still CRICKETS!!! This is why Wells Fargo has the reputation they do....


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I have used this company in the past and was satisfied but not elated with their product. Since then this company has gone from bad to worse. I purchased carpet from one company and furniture from another, both financed through Wells Fargo. From the get go I watched my mail for the first bill because both purchases were on a 0% financing for a limited time. When I received the first statement it was a 2 month bill. They did take off the late fee after I called and complained. I also tried to set up my accounts online as there are no branches in my state but after several failed attempts calling to set it up and one customer service rep even telling me I had to call back I gave up. I used my local bank's Line Of Credit and happily paid interest as to not deal with this institution again.


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I recently used Zelle for a money transfer and got scammed. I called WF claims department to stop this transaction 10 minutes later (mind you it is been pending on my account for 24 hours) and was told that the transaction was complete and nothing they could do. I advised them that I was defrauded, that I never received the stuff I paid for, they just simply did not care! Total ignorance on their end! They did not bother asking any details about the person who scammed me! As a bare minimum, they could have tried contacting a bank where my money went to and dispute it. No, why bother!


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They have serious issues with their online payment portal which they are not willing to address via Wells Fargo. I STILL have a 30 day late mark on my credit report because of critical errors I found on THEIR website which prevented them from receiving my timely payment. Despite attempts for years now going back and forth with the credit bureaus AND WF Dillards, providing documentation of these proven critical errors on their payment website, proof that they gave NO late fee warnings (although it was their websites fault I was late) the credit bureaus have told me that WF Dillards is still unwilling or too lazy to budge on this. 


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Last February I bought a new car in Spartanburg SC just before a relocation to Louisiana. The dealership ran the financing through Wells Fargo Bank, my first and last dealings with Wells Fargo bank. I'm actually starting refinancing procedures today and can't wait to pay them off. It started with the dealership. They were great but since I was relocating and my tag didn't expire until April, they decided to not license the new car as SC and just change over the existing registration and when I got to Louisiana I would register here. Well... That might have worked if they hadn't taken my registration to change it over to the new vehicle and then mailed the new one to my old address. So after three times going to the DMV and being turned away, I ordered an original copy of the registration from SC and needed a copy of my title from Wells Fargo Bank. 


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All I have to say is...expect to be lied to constantly, and then expect Wells Fargo dealer service (customer service) to blame each other on the mistake being caused. I have been told for over two months now that my auto insurance refund check will be delivered in a few days! It is now going on three months and I'm still waiting on that check! I will never do business with this bank ever again!!! A Lesson learned! I hope this helps anybody thinking about dealing with this bank to not do it!!! There is a legit reason why this bank stays in the news about their thefts and dishonest practices... You have been warned!!!!


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Took over three months to open a saving account for our business, already had a business checking for several years. Was completed and opened in December 2017. April 24th, my business debit cards were cancelled and I was told to go to the bank to find out why. I went to the bank and was told they didn't know they would need to call Wells Fargo lol.... Waste of time. After another 20 minutes, the bank see says the account is being terminated because the BANK didn't complete a part of a form from when the account was opened. Not only did I not need to waste my time because the issue could have been resolved over the phone, but the entire issue was cause by the banks error! Business owners, don't waste your time with Wells Fargo. After my BoA accounts are open, I will be closing all my business and personal accounts with Wells Fargo.


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I purchased a car nine months ago and was initially finance through Wells Fargo. Bank was told that after x amount of payments that I would be able to refinance to get a better interest rate so I waited, made my payments on time and tried to refinance with Wells Fargo. Customer service was great. Results were not. There was a discrepancy on my credit which I got resolved but still Wells Fargo still turned me down. If they felt that I was not capable of handling the loan in the first place I wish they would have just turned me down altogether. In any case very disappointed in the whole situation.


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Wells Fargo closed my checking account without my consent just after I asked them to pay me the promotional bonus offer ($150) which I was eligible for. I called customer care and they told me initially that I asked for the account closure but when I talked to the supervisor, she told me that it was closed because of inactivity. Given that I had done withdrawal just 2 days back and I have been using this account to get direct deposit of my salary and paying credit card bill, it was a blatant lie. They told me that they cannot do much as the account is closed.


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I’ll start this off by saying I was totally satisfied with Wells Fargo before this experience. In July of 2017 I decided to combine my wind coverage with my other homeowners policy, granted Wells Fargo had already paid the amount due for the wind coverage to a different company but I was still in grace period to change with a total refund. The insurance company sent me a refund check for total amount paid in which I deposited directly back into escrow to pay for new wind coverage insurance which was about the same cost so it should’ve been a wash. Somehow when the insurance company requested the balance due for the wind policy someone at Wells Fargo decided that amount requested was the total premium for the year with total disregard that Wells Fargo had written another check just weeks earlier for the other homeowners insurance. 


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I've built my business using my personal credit. After years of floating expenses on my LOC and credit cards (and paying healthy interest) we are coming out of the red. At the first of the year I pull some nice profits out of my business and started paying down some of the balances. Now mind you I have 3 credit cards, 2 lines of credit (one HELOC) and my home mortgage and for more than 15 years I've never been late on any of the cards or credit lines (years back I have had to jockey 2 house payments but corrected that way back). 


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Worse bank in history. Don't believe me? Well feel free to find out for yourself! I have been with them for years and years and believe me when I say they are not loyal to their customers! With good, credit and always having a good standing account, and after years of establishing history with them. They refuse to give anyone good or any loans for cars, homes, or credit cards nothing! 


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If I could no zero stars I would. Do not use this bank. You will be disappointed. We used the ATM here multiple times and each time there was a problem with our joint account. We deposited CASH to the ATM and and had to submit multiple claims to get our cash account for. We deposited an amount over $400 in the form of actual CASH not a check and the ATM printed a receipt that said pending. We waited two weeks. Of course we submitted another claim. We were given a provisional credit while they "investigated". 


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TERRIBLE CUSTOMER SERVICE. Justine was in charge of my claim # **. She just kept saying there was nothing they could do. Instead of trying to find a solution, she just kept repeating. She ended up just hanging up on me and telling me "let me do some research and I'll get back to you, have a nice day" click. Are you kidding me?? This has got to get resolved. I have been with Wells Fargo since I started banking, and I'll hate to have to leave Wells Fargo over this. All my accounts, business accounts, my wife's account, and my parents' accounts are all with Wells Fargo. We deserve better treatment than what has been given to us. All this because a banker setting up my account did not disclose an important piece of info.


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I work for an organization that has multiple accounts with Wells Fargo. We have never gotten the runaround like we have gotten with Wells Fargo. To simply add an administrator to our account to receive a debit card has been a nightmare. No one knows how to do it, spent hours away for on-site visits to the nearest branch to sign paperwork, and still no card after weeks. Constant mistakes admitted by Wells Fargo, yet no resolutions. I would not ever ever ever recommend that a business bring their account to Wells Fargo. Recent commercials about their changes in culture in the banking institution are completely false. There is no change in culture. They do not care for their customers.


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I called the online banking, customer service department. My purpose was to transfer a CD to my savings account within the grace period. I asked if I needed to go to the bank and was told that they are trained specifically for these requests. Well, the whole process, was to take three business days. When I did not see my money in the savings account, I called Wells Fargo. Apparently, the transfer was never done and there isn't any record. Seriously? I needed that money transferred. My grace period days are ticking away!


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We fell behind on our payments due to medical issues with my husband and our daughter. We were trying to catch up when, in February of this year, we were a day late with our payment. I called home preservation dept. to make the payment and was told that Wells Fargo would no longer accept payments. This was the end of February 2019. We were served foreclosure papers on March 7, 2019. I tried to work things out with home preservation and after all the paperwork was completed, I was informed that we did not have enough funds each month to go for a repayment plan. 


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I regret ever opening this account. I was just denied a claim for a product I never received online. They couldn't give me an answer to why they changed my statement to saying I did receive it, but wasn't satisfied with the service. That is so ridiculously wrong on many levels and for them to apologize and say there is no more they can do is just unacceptable and disrespectful. There are so many other banks out there with far superior service than this place.


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I took out an auto loan with Wells Fargo in Texas in 2016 and never missed a payment, nearly always paying before the due date. In late 2017, my vehicle was stolen and wrecked, then recovered. The insurance company refused to pay and I struggled with them until December 2018. Meanwhile, the vehicle was undrivable and was sitting at a collision center awaiting repairs. I had an agreement with the collision center to leave the vehicle there until the matter was resolved with the insurance company. 


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We've been trying to roll over an IRA from Wells Fargo to another bank, and they have been using bogus excuses for WEEKS to delay the roll-over. So far, they have stolen about $300 in interest from us, and the transaction is still not completed. You would think that after their massive scandals that they would be super-sensitive to customer service, but Wells Fargo continues to steal money from its customers, left and right. We have taken all of our money out of Wells Fargo and put it elsewhere, and we recommend that everyone else do the same. Stay away from these crooks!!!!


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I've had Wells Fargo for about two months now and my debit card has been stopped at least 9 times. Once being 3 times in the course of one day!!! I check on the application and there is the money to cover my purchase, but Wells Fargo had put a stop on my card "to protect" me of course! Wells Fargo please protect me from your ridiculous fraud protection system that is ruining my days! And it's not like I am using my debit card at potentially suspicious vendors like the crack house. LOL. I am talking about an authorization to buy a Google app for $3 or to pay my electric bill for $100. Or just now to pay at the CVS!! WTF Wells Fargo???


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Wells Fargo is the worst bank ever! Everything you try to do results in a fee! I swear they would charge you for a sneeze in this bank. Sneeze just so happens to rhyme with sleaze. I finally closed my accounts and moved to a better bank.


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Hello, I am writing because we received a letter from Wells Fargo saying that you will close our 3 Business accounts in May 16th, with no explanation, just that WF is going to close all accounts and it's a final decision. My questions are simple: What the hell is this? You are advertising yourself as taking care of customers, customers are the most important, WE have been customer for more than 5 years, and we receive a letter out of nothing stating we have to go to somewhere else?? What kind of professionalism is this? 


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Wells Fargo sold my Mortgage to a debt collection agency along with over 180,000 other mortgages. I personally was affected by their foreclosure suit, and wonder if all the mortgages sold were. It makes me suspicious due to I know that Wells Fargo Mortgage was ordered as part of the decision handed down to contact the victims and make known the means and amount of restitution, but I have yet to be contacted and now my account has been sold. I know that Wells Fargo was undergoing further legal action due to their failure to comply with the court order.


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Wells Fargo has an aggregator program called One Stop. Almost all employees are unaware it exists, even though it is clearly hypertexted on their accounts page. Now they have lost all my username and password accounts, and cannot explain it since they don't know what it is. I can't believe Warren Buffet owns this POS stock!!! There is a new webpage requiring a new username and password, but Wells refuses to confirm or deny whether it or my passwords were hacked. This is serious. Stay away from WF. They deserve to be in the news!


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I had applied for a Bob's Discount Furniture credit card which I guess is through Wells Fargo. Within 5 minutes of submitting the application they had called me to verify my information then said they will get back to me. I received a letter in the mail a week later saying it was denied because “unable to authenticate identity of applicant”. Confused, I called to see what this meant. I was on the phone for 45 minutes and transferred 4 different times. When I finally got ahold of someone they said that the notes say my phone number could not be validated. 


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Received a letter to make things right??? So I phoned to resolve an unresolved complaint that I filed back in 2013. Spoke to a briefer, Jordon, review the validity, then forwarded to an executive services, Shannon ** who snidely corrected me when I implied that it felt like a lore to recoup old business, after having been on hold then transferred (45min). Now I am told within 5-10 business days it will be determined if I should receive the reimbursement that I was promised back in 2014. I also was given a # to call if in fact I don't hear from them. BEWARE OF WELLS FARGO PROMOTIONS AND BS.


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Wells Fargo is the absolute worst bank I have ever dealt with. From day one, the entire experience has been a complete nightmare. They consistently shut down my debit card for the most regular of purchases like buying gas at a gas station next to my house or getting groceries at a local supermarket. When I call them to verify the purchases (and spend half an hour clicking through menus trying to get to a person) they won’t simply unlock my card - they follow through with completely closing the card even though I tell them not to. So then I have to wait for a new card to come in the mail, but instead of receiving a new card I receive 3 new cards and it took weeks for them to figure out which card to activate - and even then, they still haven’t removed the unsolicited surplus cards from my account and it still causes problems to this day. 


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This is a bank that is difficult to trust. On several occasions we were told our fees would be set at a fixed percentage of 1.25% or later 1.1%. Turns out that was for several accounts but not all and was not disclosed verbally but was buried deep in a complex many page document. This is their mode of operations per the last paragraph and the link at the end of this review. On several accounts, our fees ranged from over 3% to over 1.5%.


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Wells Fargo was asked to close account, but instead let someone go online and get 2 more accounts. My job sent my direct deposit and Wells Fargo saw on atm camera a guy named Kenneth stealing my money. My named is Alexandria **, I'm a female. I've been in contact with bank in person and phonewise at least 10 times. Bank says not allowed to give me my $400. What kind of investigation is that. People have been telling me I shouldnt have did business with Wells Fargo. They are bootleg thieves.


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They don't care about you. All they care about is ripping off as many people as they can. I'm a disabled veteran on a fixed income and can hardly afford things as it is. But they were so worried about an overdraft fee being paid they took my food money without a care. Scandalous bank that I have ever seen. I've also had more problems so I'm switching banks. Ripoff artists.


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I opened a checking acct one year ago in the South but moved to OH that doesn't have Wells Fargo, so I wanted to close the account. Free checking with ten debit card transactions in a month. I googled to find out how to close for free and on a Monday found out balance has to be zero then call. I went to gas station to get balance exactly zero then called Mon and they told me transaction has to go through. Called again on Tue and it takes five minutes just to get to talk to the right person and they AGAIN told me to call Wed MORNING and guaranteed the last transaction will post and my goal of closing the account is done. 


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CAME TO THE NEW PROVIDENCE BRANCH OF WELLS FARGO. MET WITH MARY **. MS. ** WAS THE CONSUMMATE PROFESSIONAL. Explained everything down to smallest detail. No pressure, no hurries, no worries. Our loan was approved in 30 minutes. Ms. ** is truly a person you want to deal with. Knows her job right down to the last word. Customer service is a lost art, but not with Ms. **. She has renewed my faith in dealing with people who say they care and want to to help and that is exactly what she did. In closing I want to say thank you to Mary ** for being the warm, caring individual that she is.


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The whole reason to obtain a personal loan is to consolidate debt. Well I was denied because I was told I had "too much debt". My credit score is almost 750, yet I was still denied. I threatened to leave and take my business elsewhere. After re-evaluating, they STILL denied me. Again, the reason was my credit history. I have a 100% Payment History, meaning I NEVER missed nor was late for a payment in over TWENTY years...so why would I suddenly not pay the loan they issue me? Their reasoning made no sense. Then I read they give loans to people with credit scores well below mine.


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I applied for my mortgage with WFB the afternoon before the closing. They said my rate and term was different and there was nothing I could do. My lawyer and I convinced them that it was a bait and switch. They agreed to honor the original contract. Then again right before closing, they changed the mortgage. This time we agreed to more money down which was a strain for me.


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I have been a Wells Fargo customer for over 40 years. I have had a gold account the entire time. A few days ago I went into the bank to get a money order (free with a gold account). The lady tried to charge me for it and I told her I had a gold account and it was free. She informed me that that I no longer had a gold account, Wells Fargo had closed that account and given me a different checking account plan in which most of the items that were free under the Gold account I was now being charged for. 


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This bank is a joke! I have currently raised my credit score from a 480 to a 626 in less than a year. I have banked with this bank for many years. I have recently been approved for a couple of cards that have helped me to get my credit worthiness back. Mind you I have a business acct, personal acct and personal savings acct with Wells. Not one invitation but two invitations to apply for a credit card through Wells was sent to me in the same week. Sounds pretty persistent that my bank is going to help me as well. Yeah right! 5 days later a denial letter. So instead of helping me get my credit up they’re helping lower my score by having me apply for a card. They sent me two invitations to apply for only to deny me. My goal is to buy a house and this is obviously not the bank to help me get there.


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I disputed 2 separate transactions for separate merchants and somehow they were combined and was promised to not be charged an overdraft fee. Well they denied both, even after I spoke with the merchant on 3 way to argue it wasn’t me. Then on top of that they still charged me and overdraft fee. I will definitely go back to Bank of America!!


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I’ve been a Wells Fargo customer for 15 yrs. Recently I incurred An overdraft fee, I realize this does not seem like a big deal but to me it is. I am a 13 yr active duty vet who now works with at risk youth lol so yes every penny counts. The fee came when a merchant pulled a charge back but then redid the charge blah blah. Anyway Wells Fargo told me only after I said how three weeks ago I couldn’t pay for my dinner at a restaurant and was stuck due to Wells Fargo meltdown and no one could use their cards... So they told me they would give me 25% back of the $35 fee. Oh joy, what a joke.


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On February 27 2019 I applied for a Savings account through Wells Fargo online, and received a response that it had been approved and opened. The next morning on February 28 2019 I received a phone call stating that all of my accounts and online access has been frozen until I am able to prove that the Green Dot account the funds came from was my account. That Saturday on March 2 2019 I went into the local branch on Foster Rd and spoke with Orlando to understand what was going on and what I needed to do. He contacted the online bank fraud department who advised him that I needed to bring in a bank statement or blank check for the Green Dot account and they will be able to release the freeze.


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They don't know their own business and they are rude and not helpful. There are so many departments that you have to keep being transferred to find someone who can answer your questions. It would seem that this company doesn't care about their customers. Find another bank and another credit card company if you can.


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We have been with Wells Fargo since the end of January, so a little under 2 months. Nothing but problems since walking thru the door. We started to open online but had to go into the branch per requirements so that disqualified us from the joining bonus. Then they pick and choose what is going to process and when. I swear they pay their employees with overdraft fees. You can't transfer money to a landlord unless you want to make 6 payments of 500 each. It's not right. And now we are waiting on a wire transfer coming in and it was sent out on Friday. But they claim that today isn't 2 business days. (It's Tuesday) wtf day is it then!!! We are definitely pulling our money. I'd rather keep my money in a shoe box under my bed.


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They are crooks and charge overdraft fees like crazy. They try to get every dime they can from you (even when it’s their fault). It’s no surprise they have the ratings they have! All the problems I have are problems lots of other people are having with them as well. They try to rip people off.


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I have been with Wells Fargo through 2 bank name changed. First Union then Wachovia AND now Wells Fargo. I have dealt with weird overdraft charges that re-arranged dates/transaction orders to charge me more, rude customer service etc... But nothing is worse than what happens when you travel. In 2016 my card was skimmed in Costa Rica after taking out $400 to pay for my room (thank God I had that $$).


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Hello, well last month I paid them almost 3 times the amount for the home projects account. Customer reps weren’t very helpful. I understand I was little late. That's my fault. However they claim that I didn’t pay last month's bill and they charge twice for this month. This is ridiculous, the late fee is $38.00. They're charging me a another $110.00 on top of my bill. Whoever is running Wells Fargo is a CROOK. What the hell Wells Fargo, I’ve have bad service, YOU undoubtedly take the cake. Get your ** straight Wells Fargo. Don’t do business, or bank with them.


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I go to this bank every two weeks and I dread going. I think the tellers are stuck on stupid. Every time I tell them I want small bills 99 percent of the time they do the opposite. If they don"t know what small bills are they need not to be tellers!! I am going to take my money out this bank as soon as possible... To be fair they have a couple that knows what small bills mean but the rest you can forget!!! This is an awful bank I even hate the name LOL!!!


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Long story short, I am transferring all of my money to another bank, contacting an attorney and suing the hell out of these people. Worst bank in history. I wonder how they're even still able to make financial transactions?


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I would like to say thank you Wells Fargo, thank you for making a difficult time harder! As I head into a double mastectomy due to BREAST CANCER, and you refuse to assist us into reinstating our loan as we have 20,000 of 26,000! This is of course after having to have a loan modification due to your company error and then hardship a year after, you refuse to help!! Thank you the extra stress of knowing that the day after surgery our home will be auctioned off! We shouldn’t have had to do the 1st modification. Under emotional distress and being told we were going to be sued if we didn’t close on a loan that was 300! More than estimated and without notifying us of any changes until WE noticed the day of signing... This has been the worst experience! Never go to Wells Fargo for anything!


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This is the worst bank ever! They shut off a measly little 300.00 credit card because I didn't use it for 6 months! Well excuse me for almost dying and having to use higher limit credit cards to pay off some medical stuff which was another one of your lame excuses for shutting me off. Well if my card balances are too high why must I use yours at the moment? To be financially screwed? Does that make you sleep well at night? You already have a bad reputation and now I see why! I will closing my cash wise card I have with your company now and you can screw over somebody else!


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Wells Fargo Bank allowed someone to withdraw my parents' hard earned money in the amount of $21,000.00. This person was not on this account!!! She was NOT the beneficiary... I was. How does this happen? Did she know someone in the bank? Also for 10 yrs I have been in contact with every dept within WF and sent emails, documentation, etc and to no avail. I acquired an attorney at the beginning and I did all the work and they just wanted more money.


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I've been with this bank for 10 plus years and I regret every minute of it. I'm telling you this Bank does everything in their power to make their customers or consumers go through the worst banking experience possible. They hit you with fees on everything. Overdraft fee after overdraft fee. After being with them for 10 years they won't raise my credit limit above $300. It's so insulting and pathetic and makes me hate this bank with every cell in my body. I would take so much satisfaction in seeing this Bank go down hard. I look forward to the day that I can personally Sue this bank for all the grief distress and sorrow that they put me through. 


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I had a checking account with Wells Fargo for >5years and found it the worst banking experience. There's a monthly fee ($14/mo as of March 2019) for not keeping a $7,000 minimum balance in an account, which is higher than any other bank. Most banks have a minimum balance, but the highest I've seen is $2,000 before charging fees. Even the fees with other banks are much lower, like $5/mo. Customers are charged for new cards when they lose old cards. Most banks don't do this. Customers are charged for new checks when then finished their old checkbooks. Most banks don't do this.


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Wells Fargo charged me a $30.00 monthly fee on the day I closed my checking acct and moved the money to a savings acct without notifying me, they then added an additional $35.00 overdraft fee because the account was now closed and the monthly fee could not be charged. The agent I worked with did not notifying me of these charges when I closed the account via a phone call.


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I've been charged several overdraft fees for transferring funds to my savings account. I spoke with one agent who said this was not normal and to call anytime I see this for a reimbursement. I called again and the women refused literally refused to reimburse me... I absolutely hate this bank.


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For over 10 years I have brought the same check to Wells Fargo and had no problems accessing the funds. The check comes from a Wells Fargo bank as well. Today I found out that they refuse to allow me access to the funds for 2 business days. At the same time charging overdraft fees for the bills that are going through because the funds are not available. They claim that Saturday does not count as a business day. Why be open on Saturdays if they don’t count? And why do I have to wait for funds coming from a Wells Fargo account to be available in my Wells Fargo account? Not only could they not justify this practice but would not budge on refunding the overdraft fees. They were very rude, and inconsiderate and clearly don’t care about the customer. I do not recommend average people use this bank for everyday banking.


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I discovered fraudulent activity on my account. Called Wells Fargo. Was transferred three times, on hold for long periods of time. Had to repeat my story four times. The fourth person I spoke with handled the dispute claim. The person did not speak clearly and was reading quickly. I had to interrupt several times to ask them to repeat themselves and slow down so I could understand what they were saying. It seemed they were wanting to end the call after indicating that the fraudulent charges would be reversed. I had to ask that they cancel my debit card. This is something they should offer to me. I shouldn't have to tell them how to do their job. I don't know if the person was new and didn't know what they were doing, or what. But my confidence in Wells Fargo is now severely shaken.


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On 3/2/2019 I went to Wells Fargo to make a house payment. I was told that the Austen will not allow them to accept the payment. And to call customer service to make a payment. I contact Wells Fargo customer service and was told they could not accept a payment because the account was transferred to specialized loan servicing and to contact them. I informed them that I had not received any information from SLS and would like to make a payment and was informed that Wells Fargo would transfer the payment within 10 days. I was informed my customer service Wells Fargo that was incorrect. And they released the account on 2/28/2019. 


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I got a credit card offer from Wells Fargo with invitation number and they rejected the card application when I applied for the card. I didn't reached out to them for the credit card. They just send such fraud offers I think.


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I have been attempting to comply with Wells Fargo's procedures on an estate matter for over a month. Each person I talk to has a different story, they lie about when they sent materials out, and no matter what is sent to them (per their own instructions) there is always another form. The latest is that I need two more forms and I should redo the forms they already have because if they don't all come in together, they "will get confused." They have wasted hours and hours of my time. On top of all that, when you DO finally get something from them in the mail, the letter is dated a full two weeks before the postmark. This all speaks to a completely incompetent department. BADLY RUN, STEER CLEAR.


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On February 22, 2019 I closed an account at US. Bank (in Sherman Oaks, CA) and got a CASHIER'S CHECK. I took that CASHIER'S CHECK to my account at Wells Fargo Bank on February 22, 2019 not more than 30 minutes later. For those of you who don't realize what a Cashier's check is, a cashier's check is a check guaranteed by a bank, drawn on the bank's own funds, signed by a cashier. Cashier's checks ARE TREATED AS GUARANTEED FUNDS BECAUSE THE BANK, NOT THE PURCHASER, IS RESPONSIBLE FOR PAYING THE AMOUNT.


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I am a college student and have been with Wells Fargo for 2 years and consistently having to watch over my shoulder to make sure my money doesn't disappear one day. Through the reordering, delayed charges (only to refund and charge again), and grouping of a week's worth of transactions all in the same day, (and then blaming it all on you when you confront them) I have paid over $2,100 in overdraft fees. Am I the best at finances? NO! But if you are a college student, or live paycheck to paycheck, balancing a checkbook against this system is a full time job. Now I am red flagged with other banks because of how many times I've gone negative with Wells Fargo. Lesson Learned. Rant Over.


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This company is horrible. Things that need to be disclosed aren't. For example, when you incur a late fee, you have to call in to customer service and dictate to them how much you want to pay and how much should go to the late fee. Not to mention, you have to pay more. I've been paying my loan and if I am late, I include it in my payment. Now that I'm at the end of my loan, I have all these late fees that have added up over the years. Then when you ask to speak to a manager, you are put on hold and then somehow disconnected. Should I ever get a new car and they say, "Wells Fargo is your lender," I'm RUNNING out the door.


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Applied for a Wells Fargo credit card. I was denied. My credit score listed on the rejection letter was 841. My income is 100k +. They say I have too many cards. All have zero balances because I pay balances every month. WTF! Idiots!


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Traveled to Denver, Colorado with my family for a family holiday weekend. I carried a Wells Fargo credit card with a $20,000.00 credit limit and pay my balance off each month. Was at a restaurant in Denver and my Wells card was declined...no problem I had a Discover Card who facilitated the transaction. Went to a store and tried to purchase goods... Wells declined my card...no problem, I had a Capital One card. I called Wells Fargo credit card department to ascertain what the issue was and they advised me they rejected transactions since I was outside my normal usage area. I gave the information that I would be staying in Denver for a specific time period and was advised I could use my card. Dinner that night with friends, used the Wells Fargo credit card and was declined. No problem...I had a Capital One card.


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Worst bank ever, came here to open a business account, they said they close at 6 pm, I came at 5 pm, wait for an hour, nobody came up to me and asked anything. Employee were talking to each other not work-related, people were waiting in line. They just didn't care at all. At 5:45 one of the banker came to me and finally asked me, I told him I want to open a business account, he said it won't be possible today, because it was late. Please Wells Fargo try to improve situation like this, my whole family have account with Wells Fargo. It will be sad to let you go and find another bank. I had banking with you for over 8 years.


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I have been with ever since they bought Wachovia and for years I have said I was changing banks. Today was finally the day. After numerous inconveniences this week was the final straw. They cut my debit card off while I was vacationing in the mountains with my family due to fraudulent suspected activity. Their response to me was, "We do this for your protection." Had to borrow money from my family just to get back home.


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Husband deposited his paycheck in the ATM, at no time did he see that the funds would be unavailable, (the branch was still closed) selected the button to confirm amount and next he discovered was the money was unavailable. He came home and returned back to the bank to be told that due to in going into the ATM nothing they can do. He returned home and call the bank and they said the same thing. Also they said our account was overdrawn due to our car insurance coming through, which they charged a overdraft for, and still we have to wait till the Federal Reserve was open on Monday. 


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Lauderhill, FL February 2nd, 2019. GENTLEMEN: I/WE ARE UNABLE TO CONTACT WELLS FARGO BANK SINCE THEIR WEBSITE DOES NOT accept messaging. Our/my issue deals with "Illegal money retention by the bank". The original contact with this bank was established in N.J. In the last four years I dealt with their Lauderhill-Inverrary Falls branch, close to my current place of abode. Thank you.


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I went into the Fort Collins branch at 3600 S. College, the branch manager, **, didn't know about the 600 dollar new customer offer. Even after I showed him the offer on my iPhone, he refused to set me up with an account. His district manager, **, who I had to call myself, addressed the issue with that branch, which she manages after four days had passed. **, basically, made up excuses for **, and referred me to a Kahlee (banker) at another branch in Fort Collins. Kahlee tried to discourage me from taking the offer by saying: She didn't think I could keep the minimum balance of 25,000, to keep the offer valid. I have tried to contact Wells Fargo customer service, but I get the runaround.


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I've been Banking with Wells Fargo in 2004 that makes it 15 years. I have had a few NSF especially when I write Small Checks and I forget about it normally when the check still pending if the transaction is covered they do not charge nsf. I made a direct deposit from another account to my account to cover a check. They refuse to erase the $35 NSF because they claim that reverse deposit does not count because it's not a direct deposit and if I do the transaction was spending it doesn't count neither. This was never like this in 15 yrs. Considering closing my account and tsking my business somewhere else


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I was scammed and made a police report and immediately informed this bank. I was working part time for an industry and was paid in fake checks. Not only did all those checks come back, but the scammers got my actually money also. I called Wells Fargo multiple times to close this account because of the fraud, and to make sure nothing could be pulled or deposited into that account. Each time, I was ASSURED that nothing would post to the account, and if so, it would be returned. Unfortunately before I was scammed, I had already filed my tax return, and it was in the process of being deposited into that same account. I was unable to change the bank information, as the IRS had already accepted the return. 


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Wells Fargo needs to get a clue about what is modern customer service. Instead of just giving me the scripted responses during my transactions how about you actually listen to what I am saying and responding appropriately. Also gauge your customer. When someone is in a hurry, no they don't want their balance, no they don't want to hear about a new service and yes they know their cash deposit is available immediately (duh it's cash). Today I had to endure another new cashier spiel after waiting for 15 minutes to make a simple cash deposit at drive through. 


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I have been banking with Wells Fargo for years, and have stood with them through all the terrible problems they have been trying to recover from. Recently, they had a worldwide outage that affected millions with everything from account information to actually using their credit/debit cards. It took days for things to start getting better, and even now, two weeks later, there are still problems that they are denying and trying to put the blame elsewhere. 


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I have to go to my branch or any other branch. It's the same!? There will be at least 6 teller windows and only 2 tellers working? And a line of customers that runs out the front doors? WHY? Wells Fargo always has enough people greet everyone at the door, and enough people to walk behind the two tellers that are trying to keep up with the long line of agitated customers and I notice BANKERS are off in the corners maybe helping customers? But usually not! WHY? When the line of loyal (up to now) customers is out the door? Can't those greeters, Bankers, and those people that walk back and forth behind the only two tellers that are really working help out, Man the empty windows, DON'T LET US SPEND 15 to 20 min standing in line always!


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Wells Fargo did a hard pull on my credit score dated 02/01/19 without me knowing about it and I never applied for any car loan with them. I spoke with their customer service but still they did not do anything about it.


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This company is absolutely ridiculous. I called in September 2018 and informed them I would be retiring at the end of the year and asked for the process to get my money in installments. I was told I had to wait until I actually retired. I called back in January 2019 and was told I need to fill out a name change from along with supporting documentation before they could start my 401K request. I was told I had to fill out forms to get the process started. I filled out the forms. Had them notarized and mailed them in. After a couple of weeks I called them and again told them I want my 401K. Again I filled out forms, had them notarized and mailed them in. Today 2-14-19, I received a call from Wells Fargo saying I filled out the wrong forms and will need new forms and have them notarized again before they can process my request. I let him know I am not pleased with their company and how ridiculous it is trying to get "my" money!!


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Terrible staff that doesn't listen to the customers' issue and try to help. My friend/ex-husband/father of my children died and I've been paying his Wells mortgage for OUR kids with MY money from MY Wells account - I'm a Wells customer and so was he, I wanted to set up auto pay for me to pay his mortgage with my own money AND deposit $1 or anything of my money into his checking account just to prevent it from closing due to no activity because I do not have time nor want to allocate 5k of my money to hire an attorney BUT I am PAYING all of his bills. It's hard to pay 5k for an attorney to take control of a checking account with under $100, my children's father was on disability and his mother that lived with him stole the little money he had after he died. 


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I started using Wells Fargo after moving to California as they seemed to have more branches and ATMs in the area where I live. I have multiple premium accounts with them including a mortgage account. My overall impression of this bank is that local branch people were nice and friendly when I first opened accounts and deposit money; as soon as those accounts are open, same people became cold and indifferent.


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My rent checks were late being paid thru "bill pay", wasn't their fault however I was misled by them to believe that the checks had cleared. A week later I was charged twice for rent from WF account and money from my savings taken without my knowledge. I was so upset I cried on the phone while this was being explained to me, an hour later the police had shown up at my door because I was so distraught over the matter. WF called them because I was upset. Who has the right to do that. I am leaving Wells Fargo.


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We've been with Wells Fargo for over 20 years. They've always had questionable banking practices and horrible customer service. Since the recent nationwide outage, my account haywire due to their error.


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Wells Fargo set my business up with First Data Card Service and endorsed them as the best. I was told I could sign up and cancel in 30 days if I did not want it. In 30 day no one came to set it up or help so I told them I wanted to cancel. Wells Fargo said, "It is out of our hands. That it is up to First Data..." I was told I can cancel but was required to make monthly payments for 3 years even if I never used the services... I will never trust Wells Fargo for my business needs.


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On 2/7/2019, I drove some 40 miles to San Francisco, specifically to empty and close my safe deposit box at the Wells Fargo Union Trust office on 2 Grant St only to be told that their “computer system was down nationwide”, thus I could not close the box. To make a long story short, after I emptied the box, I wanted to return the two keys to close the box and end its lease because I will never use it again.


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More times than not, I am unable to access my account for my auto loan or credit card account. Who works on their IT the three stooges? Wells Fargo will be no more within a few years with all their constant ineptitude and poor service and quality standards. Fix things now, before it's too late. The competition is eating you breakfast, lunch and dinner!


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I want to be reimbursed $3.00 for every time I tried to log into my account and was not able to. Currently you owe me $15.00. You charge for using ATM machines. I thought this was only fair. Please respond in a timely manner.


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Wells Fargo would not release my mother's 401K for her funeral expenses after she deceased. They told me they had to confirm with Red Lobster that I was a beneficiary at which they did and I was told they did. They told me they would send me a form once they confirm that which I had to fill out in my mother's death certificate in. I also had to send in my social security card image, my phone number, address. I was told they would not have sent me this letter if they did had not confirmed but they will not release the money now saying they didn't confirm it. 


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The corruption with foreclosed mortgages because of their computer errors and people losing their homes, charging auto insurance when financing a car loan when people already had auto insurance and firing 15,000+ people because management set quotas for erroneous or fake accounts on customers and blamed their people. I could go on and on about this lousy corrupt bank institution. If I didn't have SS auto deposit and 2 smaller auto deposits I would move everything over to a credit union. A bunch of crooks and poor upper management.


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Never bank with Wells Fargo. They are the worst bank I have experienced. Their system has been going out continuously since the beginning of February. They can't seem to get it fixed. I can only assume they were hacked since it has been an ongoing situation and there is no evidence that it will be resolved anytime soon. I called this morning because the app and website were down. The automated system isn't even working. Get transferred to a rep. Sit on hold for over 20 min just for some lady to pick up the phone ramble some incoherent speech then said "call back in a few" to check and see if they're back up.


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I banked with these guys for about 3 months. I'm doing my taxes and I need it end of year State menteur my very last statement of the year. I called customer service because I couldn't log in and get the information because it's been longer than 3 months. 2 Days later, 17 phone calls and a promise that someone from an executive office is going to call me back because they open the case management to send me a statement. Needless to say I was told to go to a branch even though I explained multiple times I don't live in a state where there's a branch. The closest one is 8 hours away. The lady said, "Well I hate for you to have to make that trip". I hung up on her **. These people are incompetent to the max.


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I have had an account with Wells Fargo for years. Also have a Visa with them and I've been totally dissatisfied with their service and overall customer service has been completely unsatisfactory. Also a credit card today currently have paid off because of a ridiculously high interest rate charged over a $125 a month in just interests. If anybody's even considering opening up account through Wells Fargo please think twice. Also come to find out my daughter can't deposit cash into my account. She lives in another state miles away so I thought that would be the most convenient way to have her pay me. I guess cash isn't accepted anymore at Wells Fargo.


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If I could put 0 stars I would. This bank is AWFUL. There is no consistency to the answer is the agents and bankers give you when you have a problem. My job gave me a check to put into my account when I first started this bank and they wrote it off as fraud and told me that my job isn’t real and they’re giving me a fake money this that and the third so they then wouldn’t cash the money for me to pay my bills, my rent so on and so on and then they charge me overdraft fees which they cost and now I’m in the negative in my account. They won’t let me pay anything without going to the branch. I have a life to live. I can’t stop at the branch every day. I can’t call every day and frankly I don’t want to because I get so mad because they tell me I have to pay the $200 in overdraft me that they caused. 


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They charge you a monthly $10 fee if you don’t have $500-$1500 minimum in your account, or make at least 10 debit card purchases. So they charge you for not making enough money, and also charge you for not spending enough money. LOL. I’ll be closing my account very soon.


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I simply can't keep my money with Wells Fargo anymore. They have made it so painful and difficult over the last few years. I would rather go through the burden of moving my accounts than trying to make this "relationship" work any longer. Most recently, brokerage services closed my son's ESA account, then double transferred a certain amount to my other son's ESA, all without telling me! When I called, the first representative hung up on me. I called back, had to repeat the entire story, and found out there is no way to resurrect the ESA and that I would need to go through the entire process again. Signatures, Faxes, timelines, etc. They better believe I will not be going through any more processes with them.


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I am a Wells Fargo account holder. However, a few nights ago I was trying to withdraw cash with my another bank card (once a month $800) at the Wells Fargo Costa Verde, CA branch. After everything was approved (paid the $5 fee), it told me to collect the card. But the ATM was so weak that It couldn’t push out my card, and the machines started counting down 30s telling me I need to collect my card or else it will eat it... (but my card never came out.) (The ATM was broken.) I waited at the atm for 20 mins trying to see if my card will come back out, it didn’t. 


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So I go into this branch to open up an account. When I walk in I noticed like 4 personal bankers at their desk some on their phones. I stood there debating whether I had to go up to one of them at their desk. I go to the teller and explain that I’m there to open up an account. She sends me to wait in the waiting area. This lady comes up to me and offers to help. I let her know that I needed to open up an account. She said she would get someone to help me. She walks away and after a minute comes back and says that since it’s 20 mins to closing they can’t help me. She offer me to go to a different branch about 7 miles away from this one and said they could help me there since they close at 7pm. Now I work in customer service and if a business says they close at 6PM they close at 6PM, not 5:40pm.


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Trying to open an Everyday checking with this bank. I got denied and offered opportunity checking so I declined it. Got a letter in mail saying I was declined regular checking because of my bankruptcy. Wtf!!!!


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I have added Wells Fargo for the past seven years and for the past seven years my banking experience has been a living nightmare. The same constant fee after fee after fee after fee. The newest addition to Wells Fargo’s terrible banking system is I went from $5.04 to -254 without even attempting to make a purchase. My card was locked yet Wells Fargo decided to let every whoever regardless of age right to my money to take it. But wait there’s more. Every single time they allowed my account to overdraft I would get charged another $35. So now I have two emails verifying closure of subscriptions. Before the time 10 different charges from other I don’t know where and about six more overdraft fees if we can’t get this worked out.


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I recently opened an account for my daughter, who was going out-of-state to college. I routinely go to the bank to deposit cash for her to access. EVERY TIME I go to the bank, the tellers look me over and inform me that the bank could not accept the cash if I was not on the account. When I tell them I am on the account, they request ID and inform me they have to confirm it before they will accept the CASH. They say for someone who is not on the account, to deposit anything, it would have to be a check?! They informed me that this was new Wells Fargo policy. If that is now the case, then my wife, friend, or other daughter can no longer run to the bank and put cash into the account for me if I am unable to. I can assure you, with this crazy policy, my banking with them will be short lived.


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Got approved for $15,000 and used it like we used regular AmEx card to purchase everything. Spend $2K - $4k per month and pay off balance. The 30,000 points offer if you spend $3,000 over 3 months sounded good. However, after making a couple of purchases on Amazon (like we did with regular AmEx) -- went to get gas and card declined. Called WF - spent 45 minutes talking asking for reason and got no real reason other than there was suspected fraud on card. Got it released and used once and ok - then tried to use again and once again declined. 


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I have been a customer at this bank for almost 10 years and I am past my limit with getting my money taken by them and also dealing with the customer service representatives who have awful attitudes and treat you like you're possibly an inmate banking instead of a customer. I sent a 2 Zelle’s because the first amount told to me was the wrong amount. I was charged twice for Excess Activity Fee. I called the bank and the representative was rude and said it’s the rules. Rules that NO ONE else is aware of and it has to be a new rule if it never happened before. Next incident is when I called them to update my new phone number. I received a text message to a link from Wells Fargo to confirm my information. I clicked on it and it was a link to get and steal my information.


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My original account was with US Bank which was purchased by WF. Every month they post my payment incorrectly. I learned the hard way to monitor my account after each payment. I call every month to have them correct their bad posting. They rarely make the correction. When they do it is usually wrong as well. Nobody knows what is going on at that place. I was told by one supervisor that they employee many illegal aliens and that others are of the lowest educational level in order to get the cheapest labor possible. 


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My husband and I are now losing our home to foreclosure from Wells Fargo. Originally our mortgage was with another bank, bought, sold and eventually ended up with Wells Fargo. My husband and I divorced, I reached out to them immediately for assistance, got nothing. I was able to turn it around myself. Fast forward a few years, my husband and I got back together and he lost his job. Again I reached out. Only options ever given were to divide the payment over three months, totalling $1200 a month! One of my entire paychecks. This rolled on for a few years constantly teetering on foreclosure, it wasn't until we were so far behind were we given the option to modify the loan. 


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I've been stupid enough to have been banking with Wells Fargo for about 40 years. Today I went to my rewards account to pick up a gift card for a gift. After having difficulty signing on, the site told me I had to update my browser before I could access my account. I did it FOUR times and each time I went back, nothing had updated and it told me for the FOURTH TIME I had to update my browser. This from a company who when you deposit five thousand dollars says you can use 400 dollars within the first twenty four hours but not the rest for two days. Chase doesn't do that. Bank of America doesn't do that. And they have service charges for absolutely everything. I'm going to leave Wells after all this time. Their consumer rating is one and one half stars out of ten. You shouldn't bank here either.


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I recently viewed a very good friend of mine attempt to deposit cash into an account of an elderly person she works for. The elderly person was unable to go to the bank personally due to a recent surgery. The teller informed my friend that the bank could not accept the cash. The only for someone not on the account to deposit anything was with a check or money in the amount they wished to deposit to her account. Or the elderly lady had to deposit the cash personally. My friend was informed that this was new Wells Fargo policy. If that is now the case, then my husband or daughter can no longer run to the bank and put cash into my account for me if I am unable to. Without exception, I can see where this poses an immense burden on elderly who cannot always do their personal banking.


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After talking to 25 different Wells Fargo employees and no one had the same answer. I have had the displeasure of working with Kevin ** (Regional Manager) and Ivon ** (Kevin's boss). These 2 managers could not possibly know less about company's processes and procedures. After contacting them in hopes of a resolution they ended up saying they don't know the procedures and would find out. It's been over 2 weeks and I have heard nothing back. This company is terrible.


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Every time you call Wells Fargo there always two answers. The Bankers are not knowledgeable oversea when answering phone calls. But if you can reach an American you will get the correct answers. I would Not recommend them!


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I opened an account with Wells Fargo for our organization in 2016. The banker who handled that told me it was not advisable to deposit a huge amount on the go. He then told me to deposit a small amount and leave the rest with him to be deposited at a later day. I told him the funds were donations from fundraising in churches from individual members. Still he said I needed to put deposit a small amount. I did so. But to date its never been deposited. Wrote to Wells Fargo but no courtesy to respond on such a serious matter. I value and trust all Wells Fargo employees. But one employee is too many. I momore outside country. It's bad. Terrible.


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I'm on Wells Fargo's checking/savings plan where every time my checking is debited for an online payment, a dollar goes from checking to savings and this waives the monthly fee. On 1/11/2019, out of the blue, Wells Fargo charged me $5. Now that I think of it, I need to go back through old statements (I rarely look at the savings account) to see if I've been screwed prior to this. Is there an honest local bank in the Houston area???


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Accounts had a hold on them in error. For almost 3 months have tried to access my accounts. Every excuse from paralegal made a mistake, accounts have been released, accounts available, funds removed, funds available since October 27th. Spoke to their legal department numerous times, lies, promises, apologies and again cant access my personal funds. Have an attorney involved and more lies and promises. Run from dealing with Wells Fargo. Now they are costing me money.


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On the 01/07/19 I rented a car from Enterprise. Every time the gentleman would swipe my card the monies would come off my account the return while giving him a failure error. After 3 to 4 tries I decided to call Wells Fargo, the customer service agent the reason that happened is because they thought it was fraud, she removed it, okay. The transaction finally went through and was posted right away. On my way to Tulsa every time I stop for gas I would check my balance. Around midnight my car rental along with 2 other transactions was not there anymore, weird right. If I don't have monies in my account my transactions would not go through, even if transactions are pending that amount would not be available. 


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After banking with Wells for almost 10 years, I have had a plethora of issues with fraud, duplicate Bill Pay charges, and poor communication from the bank. The final straw was just today, when they closed my debit card for "misuse" because I had filed my third dispute in the past 3 months for charges made to my account by the bill payment services. I went into the branch as nobody told me the card was shut off after trying to buy gas and the transaction being declined. The customer service team on the phone stated they could not help me but I also had to go to the branch.


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This afternoon I went to the Wells Fargo branch of Green Bay to do a wire transfer and the cashier said me to came back tomorrow because there was no ones banker on site. Two years ago I moved my accounts to Wells Fargo because they promise me to be available every time during the working hours but today they didn't respect this. I pay 45 dollars for this "service." How this is possible, what kind of service is this?


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A difficult bank to work with when dealing with repayment options for your loans and credit cards. Customer service is a robot and tells me, after I pay them every single month with my low budget income, that it’s unacceptable and asks if I can borrow money from friends and family to pay off my account?! Even after their new commercial saying they want a new start it’s still as bad as it was and I cannot wait to get it paid off and move on and never work with them again. Highly recommend banking local and using a smaller branch because Wells Fargo knows how to put you in a tough position and won’t work with you at all and is sometimes just downright rude.


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I have paid these people on a consistent basis via online bill pay as a recurring payment, yet they reported me as late for the past 3 months, causing my credit to tank over 40+ points! Despite knowing the error. I have reached out to them a total of 4 times over the last 3 months, which they acknowledged the error and promised to fix it, yet they reported me as late to the credit bureaus? Are they purposely trying to ruin my credit? I'm in the middle of home purchase and this has stopped all progress due to their negligent or at this point, possible deliberate inaccurate reporting.


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Deposited 500 into ATM and got a receipt for 400. It took the act of Congress to get my other 100 back. We have to do this and that, blah, blah, blah. Today I deposited a 125.00 check, verified check amount and was given a receipt for 1.25. Yep one dollar and 25 cents. Went back to the same branch Monday to correct the problem and get this - Wells Fargo says that, "Our ATMs are owned by a separate entity. Fill out this and that blah, blah, blah." No temporary credit is given and they said this will take 10 business days to correct. So basically when you deposit money into a Wells Fargo bank ATM, your money is owned by someone else until they credit your account. When signing up I didn't hear Wells Fargo say... "Thanks for banking with us, and by the way - we don't own our own ATM machines."


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I was having trouble integrating Quickbooks with Wells Fargo. I got a technician on the phone in 20 seconds and he talked me through the setup process so well. Awesome fast service. Great bank. Worth doing business with.


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This bank didn’t inform me of an old bank account I had with them. They let me open a new account without informing me of my old account and one night they took out every penny I had to my name. I tried to call and explain to them but no one was trying to hear me. Some of the bankers were rude to me. So therefore I will not be banking with them anymore again period.


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I have dealt with my fair share of businesses and I can't even remotely explain how dishonest and unethical that Wells Fargo is. I am a small business owner and have never missed a payment with Wells Fargo. I used an interest free card for furniture. I always paid 3x the monthly payment to pay off the entire payment so I was interest free. When I only had 3 payments left I reduced the automatic payment. I couldn't get through to them via phone, so I reached out via email. After no one called me back, I called only to receive an automated message again. I saw they charged me the full amount so when I called to complain and to have it addressed they incorrectly stopped my automatic payments altogether.


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Wanted to pay down my escrow so my mortgage would stay the same. Sent the agreement with the check. They cashed the check lost the letter. Resent the next letter. They then reversed my December payment but not to my bank...their acct. Then listed me as late. Finally after numerous calls and emails they finally fixed it. Then I get an email lecturing me on how payments get posted a day or two after I submit it. Are you kidding me. It had nothing to do with me. I make my payments early. Truly horrible customer service. Run from this bank if you can.


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I was trying to pay for a car loan and I couldn't make the payment. I couldn't pay online because I didn't know my login info so I tried calling customer service and I called twice and both times the automated system was like "due to high call volumes you might have to wait up to 3 minutes!" So that's no big deal but it turned to 20 minutes! And I was like "ummmmmm do they want their money or not." So I tried again and again and every time I thought I should just wait a little longer and each time NOTHING and NO ONE to answer. 


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I have had my card locked for failing to file a travel plan but, when I checked in on my account in mid December I found 29 unauthorized charges to my account for over $2000. Multiple calls and all I was told is 1-10 10 days and oh btw so sorry. They said I would be receiving a "detailed" letter explaining everything. The letter took 10 days to receive and explained nothing, gave no apologies for any inconvenience. They did however state that as a courtesy they were going to give me a provisional Credit but did not explain how they arrived at the amount in the first place. Managers were rude and condescending throughout the entire process.


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On Christmas Eve Wells Fargo Deceased Customer Account Dept. contacted me regarding my Mother's account. The lady started with her condolences as my Mother had recently passed and when right into asking for my Probate Attorney's contact info. As a side note they have my Attorney's info as he has filed all the paperwork required by the Probate Court and contacted Wells Fargo specifically due to the fact that she has multiple accounts with them. 


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On 12/21/18 I had sufficient funds to cover two debits. One was $16.00 and the other was $20.00. These came thru on the 12/24/18. On 12/26/18 I had a larger debit transaction come in, however, because of the holiday, I knew that I would be charged $35.00 with my overdraft protection to cover it. However, Wells Fargo decides to run the larger debit through first, then run the two smaller ones through so they can say that I did not have enough in my account and charge me three $35.00 overdraft fees totaling $105.00. I live off of Social Security Disability, and can barely get by each month. This institution Wells Fargo are CROOKS, and there should be laws that stop this kind of abuse against honest consumers. When are we as consumers going to say enough is enough and fight back against crooked companies such as Wells Fargo. I am sick of being taking advantage of by crooked corporations.


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I have been making overpayment amounts for my auto loan. I asked for anything over the normal amount to go towards the principal balance. Instead, they took the payments and said they added it to interest and then raised my principal balance almost 300.00. Office of the President says they don't know why it was done that way and apologized for it but at the same time, they refuse to correct it. I have gotten a different story from everyone I have talked to. But basically they will do whatever they want with the money you send them to keep the balance and interest rate up. They do not comply with a customer's request whatsoever. 


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Beware of Wells Fargo. I paid double payments for two years straight and my car that was totaled by a driver while I was in my house sleeping. I Always made extra payments and my car was due to be paid off in 5 years. However l made twice the payments to get car paid off in 3 years. My insurance company issued me a total loss agreement which will help pay towards my car I owe on. Wells Fargo stated that they wanted the full amount I owe on the car. What about the 15000 dollars already paid towards my car that's now totaled? Wells Fargo took the 4000 dollars I still owe on vehicle and left me the customer with 800 dollars and no car. 


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I have been banking with Wells Fargo now for 10 years but this month really pissed me off! I was with them when they were Wachovia Bank. Within less than two weeks I had not 1 or 2 but 3 fraudulent charges on my account. My husband and I even closed one account and opened a new but now the third one still happened in the new account so we are both just over it and we have closed our account. How in the world did they claim to put more security on our account but this still happens in a new account as well. 


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Wells Fargo provides you with information that sounds the loan process and loan repayment and refinancing is piece of cake and they promise you things and then they make mistakes like forget to subtract a "0" from your loan and then they give you 2 loans at a time when it's the only option to agree with them. Again they promise to consolidate the two loans for you and give you no or wrong information about the process. But of course, now when the time comes, you need new application and checks and all their promises are nowhere to be fulfilled! It's just a company with no accountability and full of errors and misinformation!!! Go use Discover or any other bank as my friends never had these kind of problems.


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Nobody is prepared for when fraud happens but you expect your bank who professes that it will safe guard you and your account when "these things happen" only to be treated like someone who is burdening them with issues of a scam that rips you and your money off. When it is actual fraud but there are no reassurances at that point and you speak with 8 different people to find some sort of solution. Only to be sure around and given scripted words that hold no weight or importance when you are trying desperately to just get your money back.


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On 6/27/2016, my husband deposited some cash and one check to the branch counter at 145 Thomas Gangemi Dr, Jersey City, NJ. The counter staff saved $100 short for him. On 2017, I deposit some cash and one check at the same branch counter, and the staff deposit $100 short at my account. I found it and show her, she claimed she made a mistake and corrected it. Dec 4th 2018, my husband went to another branch at 101 HUDSON St, Jersey City, NJ to withdraw some cash but the counter girl gave him $100 short in the envelope. It make us know that counter staff are not qualified because they either do it on purpose or un-carefully to steal $100 from us each time. We can't trust Wells Fargo counter staff anymore.


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It's Christmas season & Wells Fargo cancelled my credit card because someone fraudulently used my card. This is understandable but failing to send out replacement card as twice promised during Holiday season is poor customer service. In talking with Wells Fargo it is obvious they consider a consumer as one of millions and follow-up is not important.


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I file a claim against a dept. store, because they refuse to accept return of merchandise with a valid receipt within 30 days of purchase. I was told by Wells Fargo that I would be given an immediate temporary credit, never happened. I called this place at least 4 times, with no positive results. I was hung up on, by a non english speaking idiot. Some of these people are so unprofessional, and has no knowledge about business practices, I think they are reading from a pre-written statement.


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I had a Wells Fargo checking account and my teenage son wanted to open one as well. I had to sign as his guardian in order for him to open the account. I entered several fraud claims on my checking account for items I paid for but did not receive. After submitting the claims Wells Fargo granted me a provisional credit and then decided to close my account. My son's teen account was not closed however, Wells Fargo is now reversing the provisional credit entered in my account from my son's account. I never signed for his account to be used as a overdraft protection account. Wells Fargo cannot simply debit one account for something that occurred in another. They must send me a statement for the closed account and hold me responsible for what happened in my account. Not my son. They are debiting credits from him for transactions that never occurred in his account.


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I have BOA and Wells Fargo. BOA is for personal, and Wells Fargo for business. For my experience, BOA provides way better smartphone app and online website service. Wells Fargo webpages always showing errors. To order checks, request copies of checks, and sorting my transactions on date-order -- these 3 errors that I experienced for past few weeks.


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I have been banking with Wells Fargo for over 15 years both personally and professionally. I have definitely had some issues with this bank over the years but this last one takes the cake. I was convinced to try using their payroll service OptRight back in May 2018. I have been using the same CPA to do my payroll for 8 years with never any issue. So I am kicking myself for ever making the switch in the first place. With the promise of easy and accuracy from WF I decided to give them a try. One of the worst mistakes I have made. 


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I applied for a $3,000 personal loan (that's the minimum you can request). Upon approval of my application they requested my most recent check stub which I provided and my 2017 W2's which I provided. I work 2 job. One of my jobs is a non-profit. They don't tax me on my checks. I let the loan department know that and they requested my 1099 for the job. So at this point I have provided my recent check stubs for BOTH jobs, my W2's and 1099 for both jobs. They denied my application stating they could not verify my income. I then filed a complaint and a representative was trying to help me get the loan approved. The loan department then asked for my last 2 years of tax returns and my lease agreement showing how much my rent is (what this has to do with my loan? I have no clue). 


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Wells Fargo sold my personal information (social security number), stole my money (checking account) and and sold it without proper notification or permission to a bank called Flagstar who has a fake account with my money in it under my name. This seems highly illegal??? This was not a mortgage, loan or line of credit that they sold... it was MY money and personal information!


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I’ve had my account with Wells Fargo for over 20 years and out in CA for the last 15. Wells Fargo sold my account without notice and without my consent while I was out of town. My husband and I have seven accounts with WF and they only sold MY ONE checking account. I called everyone I could at WF when I got home and saw my balance was -0- and I could not get thru to Flagstar’s customer Service (like thousands of other Flagstar customers). “Devon” the branch manager was rude, short and uncaring. I think he was off the phone in less than 5 minutes. My husband and I are in the process of closing ALL of our accounts at Wells Fargo. We don’t deserve such horrible service nor do we have to take this. Wells Fargo has another black eye— when are they going to learn. I guess they don’t care if they lose customers. Careful Wells Fargo, karma is a **.


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I have a 781 credit score. I applied for a card with WF. I lifted one credit freeze for them to do the credit check. They declined me and lied that I had a delinquent account. I spent a lot of time checking into their claim only to find out that there was NO delinquency on the credit report they ran. I talked with an underwriter who asked me to unfreeze my other 2 credit reports, he said he would call me between 9:00-9:30 the next morning to manually go over my reports. 


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I won't give them any star, they have the worst customer service. I opened a checking account and before opening they didn't tell me anything. When I opened the account then they told me I can't spend more than 2000$ a day or withdraw more 300$ at ATM. It means at one day I am not able to pay my rent and my bills from my own money. The nightmare is when I had my direct deposit and now they not letting me to transfer or wire money not even. I called their banker and they said it's technical issue, the only answer they gave me was they don't know when it will be solved. I am going to close my account as soon as possible as they have the worst customer service I could imagine and they really don't care for their clients. What happen if there is an emergency and I need to transfer money???


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If I could give no stars to this horrendous company and department I would! Someone stole my debit card and deposited a fraud check and spent over $9,000 of my money and the whole check they deposited into my account. I called in Wells Fargo to dispute all transactions and file a fraud claim. Of course, Wells Fargo took out the money from my account that was on the check; that was never my money in the first place. They denied my fraud claim insisting it was me who authorized all those transactions and provided me with no evidence as to how they reached that conclusion. It has been going on three months now with no end in sight. DO NOT OPEN AN ACCOUNT WITH THESE PEOPLE!!! They will steal your money and make you pay it all back! They DO NOT support their customers and DO NOT abide by the policies that are set in place to help their customers.


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Bobby ** refunded all of my money that 3 different people tried to tell me they couldn't give back. They tried to charge me 3 overdraft fees from something being processed on a weekend but they wouldn't process the check I put in on the weekend. He made everything easy and simple and refunded the money right away and treated me with respect.


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Charge me overdraft and closed my account over the weekend while I was on a trip and have to get money to get home because my bank card was closed and told me to call them on Monday so they can explain to me why. I’m done with them. They have very poor customer service. I will never trust them with my money. Please read all the reviews before you have any business with them.


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I had went to to the Convention Center when they were in KC, MO. I had been approved for a home loan for 73500, and had also taken classes to be eligible for 15k through the Lift program. I wasted so much money on this company. 2500 to be exact and didn't even get a home and they refuse to give me money back. Their order of operations is the worst. If you're going to deny a customer of a loan, you should do that first before you start asking For money. I will never do business with this company any further and I advise you guys do the same. I'm so glad I paid my car loan off in my first year or I'm sure I'd have problems with that as well.


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Never ever deposit cash at Wells Fargo drive-through in Loveland CO at The Grant street location. I made an addition error when depositing $2,000 (I had 14, $100 bills and $600 in other cash and was thinking it was only $1800), but the Teller (A) caught the mistake initially and asked me if I wanted the other $200 to go into my DD account. I asked, "what other $200?" She said, "There is $2000, here." I said, "No I think it's only $1800 right?" She paused for a while and said, "oh yeah you're right." Well I wasn't, I just had a lot on my mind and hadn't added my deposit correctly. 


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There is a reason I pulled $2.5M out of WF, between business and personal. Currently WF has to be the most rigid and inflexible bank I have ever worked with. You guys have gone overboard since you got caught opening accounts and credit cards that no one authorized. Today I tried to close 4 accounts for my grandchildren and simply cannot do this online or on the phone. Since there is no WF branch in the county I live in, I have to drive 100 miles to a branch.


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I have banked with Wells Fargo for the last 5 years. Last month I was charged a $35 overdraft fee for a 5.99 subscription that I thought was cancelled. When I called them, I was told that if a charge is under $5 they don't charge overdraft fees. Because this was $5.99 they did and too bad for me. So I asked them to flag my account so that any charges that came through recurring or not they are not to be paid. I was reassured that they did that. This month they did the exact same thing! Twice Charging me $70 in overdraft fees. When I called them again, I was told that there was nothing they could do and it didn’t matter that I tried to have this solved last month. 


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I do not bank with Wells Fargo. I bank with Chase. But recently I used Zelle quick pay to send money and accidentally send it to someone with a Wells Fargo account. I tried to get the money back as it was an error but Wells Fargo refused to release the funds to Chase that was requesting the reversal. They are thieves and I mean it wasn’t 10 bucks. This mistake cost me $200 dollars. They are scammers!


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My father had a Wells Fargo Advisor account for decades. He passed away on 9/9/18. They took $200 annual fee for 2018 out of his account on 9/14/18 after I had notified them of his death. Because some of his account did not have a beneficiary, I had to open an estate at Wells Fargo and was charged $50 processing fee. I use Raymond James for my investments and had to open an estate account there and was not charged a fee to open an account. The advisor stated there was nothing he could do because the fees are part of Wells Fargo, not something he personally charges clients (like a commission). When I moved an beneficiary IRA from Wells Fargo to Raymond James I was charged another $125 processing fee by Wells Fargo, making A TOTAL OF $375 IN FEES ALONE. 


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I got a credit card from Wells Fargo to buy my now fiancé a ring. I got the bill in a month and got online to set up payments thinking I can do auto pay. I set it up but it told me that auto payments may take 2 to 3 months. I called and asked if I could push my payment date back as all my bills are coming out in the first half of the month. Guess what that’ll take 2 to 3 months. For a bank with a really bad name as they have for screwing people over you would think after being caught that they would do anything and everything to get trust back and be as convenient as possible. They are not. It always feels like they are just trying to get you caught up with a late payment with how everything takes so long to do and how inconvenient they make everything. I would recommend to anyone not to bank or do any business with them. Banks are all trying to get you somehow but Wells Fargo will drive you nuts 2 to 3 months at a time as they do it.


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I have paid $120 a year for a business bank account with Wells Fargo for over a couple years now. I make multiple mobile deposits a week and do not endorse my checks. I have never been notified that I need to endorse my checks - I assumed that it is not necessary when making a mobile deposit. All of the sudden my check says it is on hold pending further review but should be available the next day. The next day I receive an alert that my check is actually going to be on hold for 12 days. Naturally I want to know why so I send a secure message. They tell me via email that it is on hold because it isn't endorsed. So I call and get transferred around for over an hour and then hung up on. They tell me that it is on hold but the hold may be release upon further review. 


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Wells Fargo is keeping estate money from almost 80 year old mother who is on as beneficiary and husband passed away years ago. Wells keeps adding hoops for our mother to jump through to get her 17k that is hers. She is in another state and it's hard for her to get around but they are making it so difficult for her to get her 17k. Their records show her husband as deceased and her as the beneficiary but they continue to demand things from her that she can't possibly obtain on her own. She could really use that money as the rent on her apt just went up and she's living on social security. They have been awful to deal with. Their response to all of this was, "This is just the way we do business." Just horrible.


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Wells Fargo increased my credit card limit on August and closed on November without any explanations. I called and spoke with 6 different department and no one was able to give me a clear answer. The only answer I got was that they have the right to close it and will not share why. I have banked with them over 17 years. Never had a late payment with credit score of 820. I read their customer agreement and I did not read anything that could of caused for them to close my account. I have a home mortgage, checking and saving accounts with them. This will probably mess up my credit score and I will not be happy. I am leaving them and taking my money somewhere else. THEY ARE THE BIGGEST SCAMMERS EVER.


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About four years ago I was on state disability after breaking my leg. My disability was paid to me via a Bank of America debit card. I received a payment of $387.00. I withdrew $380.00, got a receipt for my withdrawal and immediately went and deposited the $380.00 in my Wells Fargo checking account, and got a receipt for the deposit. Six weeks later, I got a letter in the mail from Wells Fargo saying the deposit was only $220.00, and they were deducting $160.00 from my account. I received the letter 17 days after the actual deduction, resulting in a $35.00 overdraft fee. 


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On 5/24/2018, I applied for a WF Cash Wise Credit Card... credit score: 800... was approved the next day... the company offers a $200 Bonus Reward if you spend $1000 within three months of receiving the card. Initial card was NEVER RECEIVED... contacted WF on 6/5/2018 and reported it lost/stolen. They “supposedly” issued a new card that same day... received the card on 6/18/2018, but didn’t activate it until 7/18/2018. $1000 threshold was attained on 9/18/2018; within the three month period... but when I tried to collect the $200, the bank refused to issue the money, stating that I was BEYOND the three month period; apparently “the clock” begins when they MAIL the card... but the bigger question is... how can I begin making charges if I DON’T HAVE THE ACTUAL CARD? Clearly, Wells Fargo is just trying to lure you into their business without delivering on their agreements to the customer.


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My story with Wells Fargo personal loan: my credit score 825. My wife credit score 750. We have no debts! Our annual income over 200k. I am with Wells Fargo for 15 years, my wife for 7 years... We decided to remodel our house and need $40,000. We were 100% sure Wells Fargo will approve us for personal loan, as we have excellent credit score, no debts and high income. And guess what? They didn’t approve us!!! So, when you need support and some help you can’t rely on your bank??? Thats sucks!


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Never do business with Wells Fargo! They have a habit of slipping in $35 overdraft charges even when the balance is in the positive. When you call to have it reversed, they first only offer an $8 credit, then, they will claim they removed it but it is still missing from your account. They have been doing this to me for the last 6 months, and I am done with them.


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I was doing an IRA institution-to-institution transfer at Palm City Branch #10892. Provided banker with ALL info...name of bank, address, phone, etc. Was very specific. Even showed them rate other bank was paying and they AGREED they would do the same transaction. Check was issued “IRA rollover to...Bank”. Paperwork was incorrect. Banker blew me off by saying, “IRS can look at the check and see that it’s OK”. I insisted paperwork be corrected then and there. She stated “Account was now closed” and she couldn’t “do anything about it.” I asked to see Branch’s Mgr.- **, he wasn’t in. 


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I had a Wells Fargo account that I open up in Montana. I do travel nursing and my job had me in Nebraska. I set my account up with cardless ATM and not knowing or having knowledge someone tried to cash a counterfeit check against my account. I found out only because I happened to log in online and saw this notification that my account would be closed on 11/15/18. I called. The person in loss prevention was VERY NASTY AND RUDE, treated as if I was the criminal and the one who tried to do the fraud. 


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I have a personal checking & savings account here. Been with them for over 11 years but in the process of transferring my accounts somewhere else. Very unhappy with this bank. They've stolen money from my accts. They make stuff up when you call in about it. They make things appear and reappear so you think you have more in your account than you actually do. I keep a very close eye on my accounts, check multiple times a day because of fraudulent charges. I transfer money immediately if I need to, but it seems there is something more going on behind the scenes. This bank has just lost a customer.


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We have been a Wells Fargo Account holder since 2001. We recently needed to freeze and close an account due to questionable activity. It took a ~2 hrs at a branch office, 1 hour in the phone with executive team to achieve - at least so we thought. We come to learn the Account was neither frozen or closed and additional unwanted charges have hit our account - this is worst experience I’ve ever had with a bank. If you are considering WF, runaway. If you are a WF customer, I suggest you leave quickly & find a bank that actually cares and knows what they are doing. There are some good banks out there - check with Consumer Reports. Thanks!


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I have been getting access code request frequently. This is a big issue for me, because I travel abroad often. Which means I do not have time to be calling customer service. The online service is extremely underwhelming, as is the whole Wells Fargo banking system in general. I’m thinking either a credit union or Bank of America, very soon.


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Wells Fargo's security has to be the worst Bank security I have ever encountered. We kept getting random withdrawals that we never made. This happened to us three different times with large amounts of money. We also have replaced our debit card three different times. Obviously security is the main priority for a bank which in my experience with Wells Fargo, they do not follow that priority as well as they should.


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I took out a student loan from Wells Fargo to attend nursing school. Before my loan was in repayment and I received a letter stating what my payment would be I called to notify them I could not afford the payment and to try to arrange something more affordable. They told me everything to apply for and denied me everything. Fast forward almost 3 years and I have tried to reconsolidate twice, applied to pay by income 3 time and they continue to deny me telling me in the exact words "you can afford it." They tell me they don't take any of my other debt into consideration then in their threatening/harassing letters it states they do take it into consideration. They contradict themselves and do nothing to help. 


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20 plus year customer here. Recently received an email from Wells Fargo advising me that they were replacing my debit card with a new one as a matter of routine caution. Also was given a list of auto pay accounts I had set up and was advised by Wells Fargo to update the debit card info with each merchant that I wanted to continue auto pay with as once my new card was active they would no longer honor the old card. 


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I bought a property from Wells Fargo that was located in Zephryhills Fl. To buy this I had to, go along with the title company they use Boston National Title. Boston Title miscalculated the pro ration of taxes. They credited me with $1202. I closed this nightmare on Oct 12 2018, my tax bill arrived 2 days ago for $1716, contacted the title company. They said they could do nothing and Wells Fargo would not also. So beware dealing with Wells Fargo in buying any property they own and especially watch out for Boston Title. Looks like they are in bed together.


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End of 2017 due to a full on series of misfortunes leading to severe hardship, I was unable to continue to pay the mortgage I had on a property in VA. Right from the start I was completely honest with the Bank. My home was not in the best of conditions, and early in 2018 my house was placed for sale for what the Bank considered to be Fair Market Value this being way above its actual worth according to two Realtors who had looked at it, one of which was working with the Bank. It is now November of 2018, many months passed with little to no co-operation from the Bank, in fact whilst my case was held within the Short Sale Department one of the associates (of which I had many) told me I had been very badly treated. 


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Applied for a Home Equity loan in Oct. 2018, after filling out application and fax all my personal information to them twice. Same forms. Different days. I have a 830 credit score, own and paid off 2 houses and have a mortgage on another that my girlfriend and I own together. She makes the payments, The house is worth about 300,000 and We owe 90000. Wells Fargo denied me a home equity loan because I don't have enough income. I am retired and get about 3300 a month, a car payment is my only payment. So at this point I am very disappointed in Wells Fargo.


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Overdraft protection is a complete scam. Wells Fargo is unethically forcing this "service" on their customers - which requires they pay $35 every time they overdraft. There is no way to turn this "service" off, and you will be lucky if you get HALF of ONE fee back. It is not about helping consumers what-so-ever. They won't hesitate to decline you when you swipe your card, but they let reoccurring payments go thru every time. It is 100% about taking money from people. Two small reoccurring payments ($70 overdraft fee in one day) just cost me 10% of my paycheck. Wells Fargo, and any other bank forcing this immoral service on their consumers should be fined and charged with wire fraud. I am so done with this deceitful bank.


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My card was lost, the finder used my card to make purchases not authorized by me. WF included a payment I did not report as fraudulent; that payment was not paid to my creditor; my credit card was suspended, causing a hardship for me as I am trying to repair my home after Hurricane Florence, this was WF error & they admitted that. My account was credited, debited and debited. I spoke to a banker over the phone and in person. Very confusing, nothing but highway robbery & poor customer service.


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I had a business with a credit card account. The business went under. I made payments for a while but ran out of money. After a while they called me and offered a settlement. We agreed to terms and I paid half that day. I made the second payment on time. The day the last payment was due I called them and explained that I needed a few more days for the last payment. The rep said that was fine. I called a couple of days later ready to make the last payment of $150. The rep then informed me that because the last payment was late that they would not honor the agreement and that I now owed the full balance. 


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I have been a member for 10 months. Have had multiple issues with mobile/text banking. Plus why does your company offer OD Rewind if you don't cover the items when I need you to? This was supposed to be a pilot account in an effort to win my commercial account. It doesn't look like that will be happening any time soon.


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I had a checking account opened with Wells Fargo for almost 4 months. I rarely used the account and paid the $10 monthly fee. I made minor deposits throughout the months and did not overdraft the account. On 10/30 I deposited a check for $3900 at the teller and they told me $400 would be available immediately. The remaining balance would be available on 10/31. I noticed only $300 was available so I thought nothing of it. The money was never released on 10/31. On 11/01 Wells Fargo put a hold on the check and took back the available funds. I called them on 11/01 for an explanation and a rep told me that the issuing bank Liberty Savings Credit Union (LSCU) called Wells Fargo and told them to put a hold on the check because of fraudulent activity was detected with LSCU account. I called LSCU and they told me that they did not call Wells Fargo. 


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I have a personal account, I have a business account, I have a safe deposit box, I have a business credit card account, for the last 15 years. I have not found any major issues with my accounts. I am their happy quiet customer. Their customer is as good as any other bank if not better. They charge for stuff just as much as other banks.


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My dad put money in my account so I can get food for my children. The bank won't let me access the money until the next business day instead of giving me the money when it is put in. The manager and teller Carlos were both rude and disrespectful. The manager who would not tell me her name outright insulted me by saying I should make my children go to bed without dinner.


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This is the worst bank ever. They made their own transactions so they can charge you whatever they want. Not only they take your money but they ruin your credit. This bank should not be allowed to practice business.


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Why is this bank still in business? Probably that’s why they cater more to Hispanics and non speaking English people. Transaction are disappearing and reappearing making you think you have that amount. This bank intentionally do it to overdraft your account. Put this bank out of business people.


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I made a deposit from my husband's bank (Not Wells Fargo) on October 26th. Today is November 2nd. I received an overdraft notice. Turns out Wells Fargo only put a portion (less than half) of the deposit I made on October 26th. My husband verified with his bank that all of the funds were taken from his account immediately. I called Wells Fargo Corporate. THIS WAS A 55 MIN CALL and I was transferred 3 times. They told me the Wells Fargo Branch I made the deposit at was holding the funds and they (corporate) said they are reaching out to that branch to request the funds be released into my account. 


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I applied for a credit card, and card did not arrive to my address. I called them to find out what was going on (It has been a month). Customer Service guy says the card was returned to them because I was not at that address (which was crap) - I was living at this same place for over 2 years and guess what I have a mortgage loan with Wells Fargo on the same address I am living at. Now here comes the kicker, Somehow they updated my address to my 2 year old address, so this was figured out after 40 mins of taking confirming my details etc... etc... now transferred me to fraud service... gave all my info again etc... etc. Now the phone got disconnected. I never got a call back. 


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Who the heck are you to hold my money hostage! It is not my fault you don't have 24 hour bank locations and that I am forced to use my debit card for a large purchase after banking hours. My spending limit should be my balance in my account. Because... it's my money!!! Shame on you Wells Fargo for ending our 20 year banking relationship over one transaction. I'll be closing all 6 of my accounts tomorrow.


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My husband and I have had our checking account with Wells Fargo for almost 3 years. I wonder how much money they have stolen from our accounts. In this day and age of technology and online banking we rely on our online account being accurate. How is it that I had a total of $19 in my checking account last night, but it is -$47 this morning? NO CHARGES HAVE BEEN MADE SINCE I LAST CHECKED! But they make things appear and reappear so you think you have more in your account than you actually do. I keep a very close eye on my accounts, check multiple times a day because of fraudulent charges. I transfer money immediately if I need to, but it seems there is something more going on behind the scenes. This bank has just lost a customer.


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We were visiting the Nashville location and we met Chris **, the Vice President/Manager. We had a wonderful experience and cannot express how great he treated us. We watched him have a personal relationship with every customer that walked in the door. He took a good 5-10 minutes getting to know us and helping us in every way possible. With Wells Fargo being such a large corporation THIS is the type of management you should have. Thank you Chris ** for setting the atmosphere of your workplace to be wonderful!


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So I wrote a check for $7000 dollars and Wells Fargo just pays out $10000 and when you call you get told you can’t have your money back for ten days while they investigate! Sounds like their screw up but you still have to wait!


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I was a member of Wells Fargo for over 25 years by means of mergers. I have included a portion of their very own code of conduct below. I guess this did not apply when the teller, Latisha **., at the Kiln Creek branch in Yorktown, VA, accessed my account unauthorized and gave out my financial information to her family and who knows else.


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This bank makes you never want another bank account in your life. I have never ever been ripped off by more pathetic people in my life and this bank without knowledge remains open. Why? These people make your money disappear and try making a person believe that. They are at fault but we're not. Bank robberys inside job. Want to see all you've worked for disappear bank at Wells Fargo they will make it all. Wells Fargo. Trust them not.


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I had a $50,000 line of credit against a piece of real estate. In May 2011 I realized I had no access to the account. After talking to customer service I was told they were reviewing all lines of credit because of declining real estate values. One year later when I inquired I was told they had to pay my property taxes. I provided a check to prove I paid my own taxes. They still refused to reopen the line of credit. Now it's 2018 and I walked in the branch to address this issue again only to learn my business checking account was closed due to inactivity. 


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Back in June, 2018 I found out about an IRA my deceased mother had at Wells Fargo. She passed away five years ago. When I called and got to the right department, a lady there told me there were three beneficiaries listed on the account, and confirmed that I was one of them. I asked if the other two were my two siblings, and she confirmed they were. She showed me where to get the forms to claim my part, and said we needed to create inherited IRA's to receive the content of the mother's account.


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Called the claim member and she was rude!!! What kinda customer care are you giving your customer?!! If you can’t be nice why are you working as a customer services!! I’ve been with Wells for 10 years. So sad to be treated like this!!


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It's a giant game for profit. They'll claim that "pending transactions" don't always get posted to your current balance because of the last few dollars you might've tipped the waiter. What they actually do is hold a ton of transactions so your balance looks higher, then run them all at once with a little extra here & there. Oh did you spend $15 at the grocery store because your account said you had $27, just to check the next day and have it say -$19? That's the game. Rest assured you didn't have 8 tips go through to different waiters at the last minute. It was timed that way to create the overdraft.


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On 9/28/2018 I overheard my neighbor's discussing my financial information. Their daughter is a teller at the Wells Fargo's, Kiln Creek, branch in Yorktown, Virginia. I knew immediately that their daughter had accessed my account without my permission. I filed three complaints with Wells Fargo. The first with customer service, which was closed after two days. The second with my local branch in Grafton, VA, and the third with Wells Fargo home office. Finally my complaint was referred to Ethics and a investigation was completed. The end result was the employee being coached, and no other information could be provided due to the employee's privacy. What about my "Privacy", my financial information being given out. With all of the identity theft and fraud in today's world, what about the customer. The teller is still employed at the branch after her unethical behavior. I will be closing all my accounts with Wells Fargo.


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Horrible experience sending wire transfer thru Wells Fargo bank. Already 12 days passed and still wire transfer is being held at intermediatory bank (HSBC). Irresponsible staff at Wells Fargo both branch and wire transfer department. They will never give you correct information about your wire transfer. Wells Fargo use a intermediatory bank (HSBC). My experience with both banks are horrible. HSBC wants to know very personal information of yours and beneficiary, that is not required by law. I recommend you find other financial service instead of wire transfer. You will pay less and fast delivery of funds.


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On 10/11/18 I contact Wells Fargo to make a credit payment online. After verifying me by taking my social security number, mailing address and telephone number; I received a text number with a confirmation so that they may review my file. The customer service representative informed me that although she can see that I have a credit card, she will have to refer me to appropriate department. I asked the representative if they will have to verify me all over again, and if so, could she announce me and explain my situation. Assuring me that I would not have to verify again because it was already completed, she forwarded me to the next department.


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We started a mortgage w/ Wachovia, our payout in 2006 was maybe $18,000! Since Wells Fargo bought out Wachovia. We have gotten statements saying we were months ahead of our mortgage and get statements we were behind. So we refinanced and paid Wells Fargo what was left. Our payout ended up be $50,000. Which by the way is way more than even what the mortgage was for and in 10 years shouldn't my payout amount have gotten smaller not bigger. We will never do anything that involves Wells Fargo. WELLS FARGO ARE AS CROOKED AS THEY COME.


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Unfortunately I could not have a lower review of Wells Fargo. It was actually the worst customer service experience I have ever heard of. I highly do not recommend banking with this company because the customer service representatives are worse than bigots and criminals. They seem to be remotely sexist and disregard all levels of authority. They are monsters. I would like to say that any time I call the company no one is "non corrupt enough" to actually try to answer any of my questions.


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I have never been unhappy with Wells Fargo just a comment that made me drop my rating... if I am depositing a check using the Wells Fargo app I don’t necessarily understand why the money cannot go in right away. It didn’t even go in the next day or day after when it said it would...I spoke with a Wells Fargo representative who was very nice about this situation and said it was because of Columbus Day... so because of this I get my money 5 days later??? It’s 2018 if I deposit something it should go in immediately or give me an ACCURATE notice of when it will. Apps such as Venmo can figure this out so you should as well. If humans have Columbus Day off why are you offering technology that is suppose to replace them if it still won’t go into effect until we’re back at work...? Just some thoughts.


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I have been banking with Wells Fargo for years and I now have come upon hard times. In the online banking, there was a section that allowed you to fill out an application for people with hard times and to present your reasoning (optional). So I filled this information out and even tried making a deposit (but needed an advanced access code to do so from my credit union). Called the bank and they stated all I had to do was update my phone number and I could get the access. Boy was they wrong... I still needed the access code. The very next day they closed the account on me. I am infuriated, I did this hardship program with my other creditors and for a bank I have had since 2014 to close on me and not provide me the decency to solve the issues is pathetic.


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I am totally disgusted with the way I have been treated by Wells Fargo. I am being made to feel like a criminal. I am constantly being interrogated and there is always a problem when I want to access my funds. I am switching to another bank because I have a bad feeling of suspicion.


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Cheating is continuing. I received a no interest home project loan via a contractor. I was confused by WF recurrent payment menu and made an error so that the complete balance was transferred from my bank account. I called them and it took 2 months time to return the entire amount but two-month payment was subtracted. I thought that everything was fixed. I programmed my bank website for monthly payment the loan. Then, I discovered that my monthly due was elevated and now I have to pay the interest. Nobody told me this and it was no reasons for this, just only because their system is set to do such things. 


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I believe I've yet another customer Wells Fargo may have cheated. I cannot get them to explain their math for my mortgage loan and they refuse to provide the amortization schedule they are following. I cannot determine how they are computing a fixed rate loan, which should be quite simple. I suspicious because neither myself, my CPA, or attorney were able to explain how the interest is charged for the variable rate HELOC I just paid off in frustration. They would not explain. I suspect they may be, once again, cheating their customers on a large scale. After all, we know they are crooks. The payment is $2,447, but I pay extra, sending $3,000 monthly, the extra amount in order to reduce the principal balance. Help!


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I'm a US citizen living in Australia for 26 years and a customer of Wells Fargo for past 7 years. I have several US investment properties and the WF account is used for rental income and payments to maintain properties. I manage all transactions with WF online and recently I was locked out when trying to log in but absolutely certain I typed the correct username and password. When I tried to follow the reset password process, their system couldn't identify me by my SS# or Username and so I had to call the US Customer Service #, spent over an hour paying for a call, spoke with multiple customer service reps and no one could help me for 2 reasons.


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I really & truly think that Wells Fargo is the best bank. I have never had an issue since with anything negative since I first opened my checking account back in 2010. I have only nice things to say about Wells Fargo. Anytime I have ever had a discrepancy, whether it be on my online statement or with an unauthorized charge on my debit card, Wells Fargo always takes care of it and never gives me any hassle about it whatsoever and I appreciate that and truly feel like they are on my side. It’s a good feeling. 


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I had gone today to withdraw cash from mine and deposit to my niece's account as she is a student in CA and was short of some money to pay her rent and I offered to help. When I go to the branch teller tells me that they do not accept cash anymore and cannot deposit cash in any accounts anymore so the point of me withdrawing and depositing in the account does not arise. I requested her if she can do a transfer as I am at the branch and was told only online transfer which would take at least a day or two. Or use Zille their third-party service. Seeing no options I requested the teller to give me a cashier's check and deposit the same in the account so my Niece can use the money right away.


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My wife opened up a savings account at Wells Fargo which I am a cosigner to. She has had this account for two years. She deposits her SS supplemental into this account. She has four or five transactions per month on this account. One day she called the 1-800 number to inquire on the balance. The 1-800 system could not locate the account. She went online and the online system told her that the account did not exist.


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Eryn ** at the Stockbridge Ga branch was assisting me with handling my father’s accounts after his passing. She wanted to leave on time and hang up on the brokerage service and made excuses she would get back to me. She never did and after many many phone calls has refused to call me back or be available for a call. It's been 11 months and I called to ask about a distribution on his account, still unavailable and no return calls after leaving a message. I am typing this as I wait on corporate at number 8666368339 to answer. Just recorded messages as 40 minutes have passed.


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Made an appointment to open a business account for a sole proprietorship (which do not require registration.) Checked requirements online and saw it only requires two valid forms of ID. Went to the bank and was told I needed business docs. Why they did not include that info on the website, I cannot understand. Huge turn off and not interested in a bank that has no regard for their customer's time.


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I would first like for it to be known that I have been a dedicated, honest and faithful customer of Wells Fargo for 9+ years, sorry I can't say the same about the way I have been treated. The only reason I am still a customer is because Wells Fargo is always wherever I travel to. 1. My issues with this bank began in 2012-- my debit card was stolen and my account was cleaned out-- leaving a NEGATIVE balance!!! I reported my card stolen, I even went to the police and also visited the last store a purchase was made with my "STOLEN!!!" card... 


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My accounts were cleaned out and closed without my knowledge or permission, I lost a lot of money and can't seem to reach anyone but a machine that is no help. I received a message that my accounts had been closed out after the fact. I didn't get any request if it was an authorized transaction so now I have two empty accounts. Thank you so much Wells Fargo!


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Wells Fargo allow some tax board people, that I had no idea of who they are, and I had no clue of why this happened, took $657.80 out of my savings and gave $532.80 to these people and took $125 for some bank fee for themselves, I call to complain and they told me they are not going to give it back, that it was a legal order, but these people didn't even try to contact me, I was saving for my baby, I can't trust this bank anymore. Giving my money away that I work hard for, something that I did not authorize and gave away without talking to me first.


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After banking with this bank for about 10 years. Today I made a deposit that was not made available right away or not even half of the check was usual. So I decided to call customer service and see what happened. Well the customer service representative just went on and on to give me reasons why this might happened. Keeping in mind that none of the reasons or circumstances ever happened in the past 10 years that I had been making deposits through the ATM machine. Well let me just say that thanks to Wells Fargo and the unqualified people that they have working for them, I will go this weekend without a dime to my name. Monday will close my account and just stay with Chase. This is how company pays their loyal customers and then wonder why they are losing business. I'm still very upset that no one was able to help me or provide a valid reason.


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I had an account with Wells Fargo. My information was stolen. I made a report with both Wells Fargo and local police department for identity theft. Wells Fargo allowed someone open up several accounts under my name online. Never question the person ask the person any personal information to verify if they were me. They just allow them to open up the account. When I got the email notification stating that there were accounts open in my name and that my account was being closed I immediately called to let them know that wasn't me. 


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Be warned, Wells Fargo dealer services does not process payments quickly. It took 6 days to process a payment to pay off loan. Every day is an extra $2.68. I used my bill pay service and they only accept checks. Payments should be automatic and electronic same-day.


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I have several concerns with Wells Fargo but for the sake of this review; I will keep it short. Hopefully this information can help this from occurring to anyone else. My first issue is with the bank to bank transfer service they offer called "Zelle". I sent $450.00 to my sister in law, she too is a Wells Fargo customer. The two identification methods are the persons' bank account or their email. In my case I used the email. A day passes and my sister in law sees no money so I contacted the bank to make sure there were no issues with the transfer. At that time I was told by the bank that the money was transferred to an account at a Chase bank that was tied to her email. After verifying that she did not have an account at Chase I asked my sister in law to meet me at the bank. 


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I’ve been with Wells Fargo for 7 years. I asked to increase my ATM limit. They say no. I just asked for a loan. No. Everything is no with them. I’m trying to move out of state. I’ve been with the bank for 10 years. Why shouldn’t I be able to get a 3k loan. I just feel like a credit union would be worth more of my time now. Wells Fargo just doesn’t care.


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I went online/called to have my co-signer removed as I've had car for over 3 years without a missed or late payment along with a better credit score. Wells Fargo wanted to take my interest rate from 6.99% to 16% 9 plus points higher as well as add a fee of $99 to remove co-signer, $99 to push delete on someone's name... Unbelievable!!! Stay away from this company!!! Of course I'll keep it like it is!!!


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As usual Wells Fargo denied my request due to “lack of time account was established” which I could not believe since I have had my account with them for 10 yrs. This bank always lets me down. I’m done.


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I got paid paid my bills, grocery shopped. All of a sudden I get an email about my rent payment not going through when I had the money in my account. I have contacted Wells Fargo 3x and they gave my $35.00 insufficient fund fee back but they aren't trying to return my $677.55. I escalated the call to the supervisor who wasn't of any assistance now to a caseworker but they all are trying to deny the discrepancy. They are a horrible bank and customer service sucks. I have only been with this bank for a month and I'm going back to my credit union. Never bank with a computer who refused to take accountability.


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My first ever bank account was through WF. I had a single account with them. I switched to Chase over 4 years ago because I was not happy with how WF claimed to "help" me with my savings and such. 4 years later I'm receiving letters with multiple account numbers (I only had ONE SINGLE ACCOUNT) claiming I owed them money. These ** don't deal with me for 4 years and then out of the blue they start claiming I owe money for accounts I never had??? Just proves these fat cats are full of crap.


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This bank needs to be closed down,,, and immediately... They are stealing people's money all the time.... and allowed to continue to be in business. In 53 years I have never ever bounced one check and this bank instead of taking the minimum due they took the whole amount of the loan....This caused all my checks to bounce with a 30 dollar fee on both my bank side and the other place side.... This happened to many checks. I had to pay 30 dollars for a stop payment. My credit is ruined for 7 years and all this was done on purpose by this company. I am writing the bbb and consumer affairs but they are very slow..Meanwhile my life is ruined... I am hoping to sue...Be warned. Avoid this bank....


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We have had a checking account with Wells Fargo since last July, and kept it in good standing. Our new employer, a well-known corporation, issued our first paychecks to us last week as paper checks. We deposited them in the ATM, as a teller at that WF branch in Greensboro, GA recommended we do. The checks were both under $1000, but Wells Fargo placed the deposit on hold, saying we could not get our money for 11 days while the "suspicious activity was being reviewed." We called the 800 number, and they said to go to the branch. We went to the branch, and the manager said the hold was placed by the "back office" and she could not do anything about it, and to call the 800 number. 


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Today Wells Fargo essentially did the same to me. I deposited money from Cash app into the account yesterday. The funds were available and transactions were posted to my account. I made a few small purchases for food and gas. As of today, my account was overdrafted and all transactions and records of this deposit are removed from the entire system. They escalated it all the way to the executives office and was told there’s no record of this transaction. Yet out of the 8 people I spoke to today, two of them told me they see that the transaction occurred and then reversed back to Cash app. There is no record of this with Cash app. Essentially, the money was deposited and the transactions all erased (except for the purchases I made and the overdraft fee they’re now charging me.).


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Do Not Use this financial institution. I was just a victim of financial fraud with the help of Wells Fargo. A check (out of state) I deposited Sept. 4th 2018 turned out to be a fraudulent check issued to me by a company I thought I was working for. Wells Fargo made the funds available in my account prior to clearing the properly check because as they claim, "I am a valued customer and as a courtesy, they made the funds available before doing their due diligence." Thinking the check cleared, I withdrew the funds to make purchases for said company on Sept. 5th. The next evening, I receive an email and text stating that the check was returned. I have overdraft protection; first going to my credit card then to my savings. I was charged overdraft protection fees and a return item fee. 


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I opened an IRA account to hold my stocks from a previous employer and choose Wells Fargo because they didn't have any fees until you actually sold the stocks. 12 months later I receive an invoice in the mail for $250 for an "2018 Outside Investment Fee" which I have never heard of, none of the paperwork mailed has this Annual Fee and this was never mentioned in any of the numerous calls with their representatives. I specifically choose this bank because they were not charging any fees and now I'm paying for it. DO NOT TRUST! THEY WILL SCAM YOU!


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Purchase two Certificate of Deposit to invest in our two children’s future... CD’s $1,060.99 each. With the understanding that each should have auto renewal every 6 months at $5.28 annual rate of interest starting from the date of 12/29/1997. We suddenly stopped getting account statements around 1998… the bank changed hands several times during this time. I kept the original CD’s in the original envelopes put away in Norwest Bank safety deposit box before transferring them to a personal home safe. 


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Last month I went to the Wells Fargo bank on Seventh Street here in DC as I usually do to withdraw money for my rent. When the banking supervisor Kyra asked me if I needed anything else I told her I was going to get a money order at the post office because it was cheaper. She then claimed she would "waive" the fee for me. Because I was familiar with her and implicitly trusted her, I didn't bother looking at the transaction receipt; which I always keep for reviewing at the end of each month to correlate my receipts with my transaction history. When I looked at, I saw she HADN'T waived the fee but included it as part of the withdrawal for the cost of the money order. She BLATANTLY LIED to me! 


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Back in the beginning of August, I received a letter from Wells Fargo stating that my insurance had been canceled for non-payment and that WF was going to issue their own insurance which is more expensive if I do not take care of this matter. Wells Fargo escrows my insurance and taxes. This is the 3rd time they have failed to pay my insurance on time. When I called them they said they would check into it and get back to me. I also told them I wanted to cancel them escrowing my money and I would pay my own insurance on time.


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Had my Wells Fargo credit card number stolen. I called, they stopped that card and gave the replacement cards to the guy that stole them. They let him activate them and use them again. Wells Fargo gave me new cards again and I put them in my desk draw. They were used and I never used that card once. They will give you your money back but no help to improve the problem. Do not use Wells Fargo ever.


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I have paid Wells Fargo on time and in amount of amounts due on my home project loan, but they still play games with late fees and refuse to recognize payments both in advance of due date and in excess of amounts due. I requested help from customer service to no avail. They intentionally set up loans unfairly to generate late fee revenue. Wells Fargo has no integrity as an institution.


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Did not endorse a check for mobile deposit. Called customer service and told them that the check was on hold and their response was they couldn’t do anything about it and had to wait two weeks for it to go through verification process. So A few days later I called customer service again and one of the representative had told me to bring the check that I mobile deposited to a local branch. That they would be able to deposit it into my checkings, and it would push through the hold. The only thing that I didn’t do in the first place was sign the back of the check. Anyways, so I go into the local bank of Wells Fargo and the banker was able to push it through and I had about 40% of the check deposited into my checkings. They said that 60% of it would be transferred at midnight or the next day. 


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I have had a wells Fargo credit card for 5 years, originally for the purpose of building up my credit after a divorce. I have always paid in full every month, sometimes I pay twice a month. I have never had a late fee and I have never paid any interest. For the last 2 months Wells Fargo has not credited my payments that were taken from my bank account for 5 days after paying the card. I use this card for the sole purpose of not having to take cash out of the bank. I believe they are holding my payments to try and get a service charge from me. I will be paying this card off for the last time and will get American Express instead.


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I've signed up for this many times. Nothing but troubles, headaches and aggravation! Keep have to make new accounts. Local branch is no help. "You have to do that yourself." If online banking is a must for you do yourself a favor and go elsewhere.


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If I could give them 0 stars I would! My company's 401k account is with them and I have had the same experience on 2 separate occasions. I requested a loan from my 401k account. Can never get the check delivered in a timely manner. There is a $50 service charge to process the "loan" but I have had to wait weeks to receive the check. They have a direct deposit option, however if your banking institution is not in their vast system of less than 30 banks then this option is not available. I have already made a payment on my loan and have yet to receive the funds. This is by far the worst banking institution in our Country and possibly the world. How Wells Fargo has remained in business for over 100 years is beyond me. If I had a choice in this matter I would chose a different company.


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A couple of months ago I noticed four charges made on my checking account which I didn’t make. When I went to my branch office they said my son wrote checks or did online charging. After sitting in the bank for three hours and then filing fraudulent charges I was issued a new checking account. MY SON REFUTED WHAT THE BANK STATEMENT ALLEGED! Today, another incompetent employee gave my son my account balance instead of his when he called to check HIS balance. I would love to bank elsewhere but I fear they’re all alike.


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Autopay settings are hidden in menus and do not notify you when a payment is sent, only posted. My credit card balance was zero yet still triggered a minimum autopay from my checking account. At the time My checking account was zero because I moved my funds to a better (and much more understanding) bank. Wells Fargo WILL NOT refund overdraft fees on autopay even if the payee balance was initially zero. Customer service said that they could not refund the overdraft but they could refer me to a 'specialist' who could help me ensure it doesn't happen again. This respond was incredibly insulting, and leads credence to why Wells Fargo is viewed the scummiest of all banks. Do not bank with this bank. They only view you as some idiot to fleece, not help.


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Sent me letter on Friday. Called them. They were like, "Pay 3800 now, we will waive off everything or else 1905 interest is added to your account." I begged them to give me extra day but resulted in nothing.


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They have charged interest on the promotional purchase, before the promotion expires. When call the customer service, their tone was not friendly, and one of their supervisor basically tell me that, I have to pay interest charges, because of their mess up. When I asked for a refund, they simply say no. I am not going to do business with Wells Fargo again.


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I was charged a $150 inactivity fee on my business credit card even though I posted transactions on the account. I phoned Wells Fargo and was able to get it waived but banker informed me going forward I would have to charge $5,000 or pay $500 interest. To me this is beyond legal practice, basically, they want their fees regardless and they will continue to hike the minimum charges to some ridiculous amount to legitimize the fees they collect from you. How is Wells Fargo any different than loan sharks?


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They are never available to fix any issue that is at their own fault, the customer service people are usually always idiots, they don’t make anything right, they hold your money for 4 days if you deposit after 9 pm & if you deposit a check on the weekend don’t expect to get ANY of your money before the next 3 days. They are a horrible bank and I can’t wait till they open on Monday so I can close my account and take my business elsewhere. I wish I didn’t even have to give one star.


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DO NOT BANK W/ THESE PEOPLE! I had been with Wells Fargo for 8 years, in 2017 I had some major medical issues so I closed out my credit card and made arrangements to pay it off. I agreed to 33% of each payment would go to interest, after I paid 12 payments the interest doubled to 66%. Unfortunately I'd already paid 8 payments at 66% until I realized this, crazy. I went to the bank to see if they would lower my balance if I settled and they said no and I should have read the fine print and it was on me. They then wanted me to make another payment plan, I'm taking a loan out from another bank Monday to pay it off and changing banks. There's a lot of information out there on how bad this bank is, so stay away people, be afraid of how they operate!


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WELLS FARGO IS THE WORSE BANK EVER. Do not bring your business there. They just stealing people's money. If you make a mistake and end up with an overdraft, they turn everything around and make one overdraft become 6, 7, 8. Since I never had an overdraft I thought they would do something about it. I called and the representative told me that she can only return $26. I think I would slap her or spit on her face if she was next to me. That was so disrespectful because I did not go to them and begging. I was trying to get back the money they stole from me by turning one overdraft to 6. That is why there's so many lawsuits against them, I hope they lose them all. RUN RUN RUN from Wells Fargo. DO NOT DO BUSINESS WITH THEM.


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My name is Natalie **. It is with tears that I am writing this letter. I have been a member of Wells Fargo on-and-off for many years. I have also been a member of Bank of America, however, there is no comparison to Wells Fargo. I don't care what anyone says. I am speaking base on my experience with both banks. Wells Fargo has helped me out more than even my family members. I have had many financial emergencies, such as, utility bills, credit cards with revolving payments. I was unable to pay these bills. Even though the money was not there they paid it anyway. And am not just talking about one time, it happen on several occasions. I was at my wit's end in debt. I hit rock bottom and had no money to pay my bills. Wells Fargo believed in me. I will never leave them for another bank. I had Bank of America for several years, and NEVER had they done this for me or anything of that sort.


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I have recently received overdraft charges and didn't understand why. I called Wells Fargo and it was explained to me that if I used my bank card and make a purchase on the 1st of the month let's say for $30, my available balance shows $30 deducted. And let's say my balance was $200, after the purchase I see my available balance as $170. 2 days later I pay a bill for $50 because I know that I have money in my account to cover. What this bank does per their representative, if the merchant doesn't process the payment ($30) by the end of the business day, they change your available balance back to $200. You basically have to check your account every day to see if payments have posted and check your balance. 


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As a client of Wells Fargo since 1984, (it says so right on my ATM card) I needed the bank I was loyal to to work for me. I needed a bank account for my new NUTRIENT company. The bank won't open account for "my kind of business" which is legal in all states of America and regulated by the FDA and approved for shipping by USPO. I NEVER bounced a check or overdrafted an account. I provided every single document they required including statements from CA secretary of state, CA franchise tax board, articles of incorporation. They have not provided written reason for rejecting my application AS REQUIRED OF THEM BY LAW. This is the same bank who received the largest fine on record for opening accounts without customer approval. So be aware of their practices, they don't care about customers. Avoid the mistakes I made trusting in them.


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Wells Fargo may be the worst business I have ever had to deal with - they make it virtually impossible for their Customer Service people to help their customers. I haven't jumped through this many hoops since I was 7. WELLS FARGO - Please let me know how I can pay what I owe you, and get you out of my life (AGAIN), hopefully forever. When I try to enroll on YOUR site, at the link YOU gave me, it tells me I don't exist in your system. I was a Wells Fargo customer for over 6 years - the reason I broke up with you is besides the incredible amount of class action lawsuits against you, your online presence was not managed well (and be 'not well' I mean horribly), and I have to jump through hoops every time I want to deal with you.


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Wells Fargo contacted me regarding a pre-approval for a personal for up to $45,000.00. I am currently in the middle of starting a new business franchise located in North Georgia. Went through the process and Wells Fargo denied the personal loan and could not give a logical reason. I have been with Wells Fargo for 10+ years and have perfect credit. Here is the funny part, my bank Wells Fargo would not loan me $1.00 and I have more money in my money market account than the requested loan amount. Also everything I own is paid for except my truck payment. Based on this experience and ALL current accounts with Wells Fargo will be closed ASAP along with all family members attached to Wells Fargo. I will also make it a point to never refer Wells Fargo and will advise any current Wells Fargo customer to seek other financial institutions for their banking needs. It is unbelievable no dollar amount was approved.


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I am a Wells Fargo customer since 1986. I have a permanent address in the US with my sister. I live in Mexico now 4 years. I have had my ATM card hacked twice and stolen twice. Wells Fargo has the worst customer service. On each occasion they have failed to act promptly, appropriately and truthfully. The Customer service center has no records of your prior calls on a problem. They cannot see how a conversation went and the action taken by a prior supervisor. A supervisor can tell you they will expedite a card but they fail to tell you a computer program will cancel that request and no supervisor can override it. You are not aware it is not expedited. If they tell you they will expedite a card and you can call the next day for the tracking number, forget it, the card is in ‘process’ and may take 2-3 days to be sent. Again, no information regarding who you last spoke with or that it was stated it would be sent FedEx, their preferred carrier.


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I've been banking with Wells Fargo now for about 5 or 6 years and I've always had a direct deposit so I never had to worry about any service fees but I've recently become temporarily disabled so my direct deposit has stopped. So I tried to call the bank when I noticed I was being charged a $15 service fee, I was told that there was nothing they can do. It's an automatic service fee so basically they've got about $90 out of me in service fees. They would not help me and when I told them that they were going to force me to change Banks they told me, "That's your prerogative." And this was from their headquarters that I called and tried to resolve this. So if you're thinking about banking with Wells Fargo don't. Run. Find a different bank!


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The worst banking company Wells Fargo, I’m a customer for 18 years and finally I have a good credit score, now I can apply for a personal loan. In 1 hours and half I receive a response, "Sorry not approved at this time." I spoke to multiple agent. All of them aggressive and horrible. They don’t know the answer for this denied. Same answer saying maybe legal or illegal items showing in my score and my score is 715 according to worst Wells Fargo. I don’t know which the best score probably 1000 or if you have connection to hook you with them. For me is no difference between 300 score or 715 same they can’t qualify for a loan. I asked an agent when I should apply for loan and the best time for me. She said, "I don’t know?" That mean, "You are our client but never get something from us, just can we use money to grow up our company." Never ever trust Wells Fargo.


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Wells Fargo charged me twice for multiple things I bought online. I had the money in my account when I bought these items. They say because it was a weekend they did not process it till Monday so where did all my money go? That I clearly watched them take out on my mobile banking. On the day I bought these items they are charging me multiple overdraft fees that I did not do. I had hundreds of dollars in my account when I made these purchases. Watched it come out as soon as I bought the items and now am being charged 230 dollars in overdraft fees.


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I've been banking with Wells Fargo for 15 years. Not many issues with them until a recent, mail to me, offer to apply for the Propel American Express Card. The offer said pre-qualified so I applied. Come to find out I did not qualify although my credit score is a few points from 700. My Wells Fargo account has always been in good standing. I even have a reoccurring bi monthly direct deposit from my payroll... My bad review is for Wells Fargo mailing me an offer and then them denying me... It's damaging my credit score by just trying. They should not mail expecting consumers these offers if they knowingly have the consumers' credit history on file are just going to deny the application.


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I just had the worst customer service experience ever. I was forced to file for bankruptcy some years ago. The BK was discharged in 2012. I just recently discovered that Wells Fargo had suppressed submitting my timely payments to all three credit bureaus for 6 years. I wondered why my credit score never rose above 680 and why my credit card and car loan interest rates were so high. I called to have this corrected and to explore the potential for restitution because of their negligence. 


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Cannot and would not EVER recommend this company to ANYONE. All of the negativity in the news regarding Wells Fargo as well as the negative reviews are absolutely spot on. This company is not even worthy of a one star rating. Wells Fargo will lie to you, courts, and lawyers and say that payments haven't been received even when you have confirmation numbers and bank statements to back it up! This causes innocent hardworking people to lose their homes!


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Wells Fargo recently added $500 to my mortgage payment claiming that my escrow account was short, even though at the end of 2018 I had a $2981 balance that would have covered the taxes and insurance for 2018. Instead they refunded me the money saying I had an overage. Great an overage, I could use that money to pay an outstanding medical bill. So the very next month they send me a statement saying that I had to pay over $3000 into escrow because it was short. HA! My insurance payment had actually decreased and my taxes remained the same.


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On 3-July-18 made an electronic payment of +$540 above the minimum monthly payment, then in the following month Wells Fargo charges me a late payments and behind belies I'm behind a month in repayments. In my opinion, don't trust Wells Fargo for they have shown to not have reformed.


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My letter to Wells Fargo branch: I am writing this in utmost frustration and hopes that you can see the immoral way of how Wells Fargo has conducted business in the to myself and get a resolution quicker to me which has not been presented. It's courageous for people like you to be an employee of such institutions that have mishandles people lives and peoples money. I gave faith to Wells Fargo to turn things around and make sure that customers were taken care of and their money was safe.


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I’d like to express my great satisfaction with our today’s visit to Wells Fargo Bank: 5710 Constitution Ave, Colorado Springs,Co. We were served by our personal banker **. She was so attentive, kind and really helpful, let us understand all the needed details and helped to get the important information and bank cards as a result. Thanks a lot for assistance.


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My daughter just graduated LSU last year, but took out a student loan from this bank. She is not making enough money because she doesn’t have enough experience yet, 30-60 days after her graduation they are making her pay back $500 per month. This dropped her credit score to 300 and she lost her security clearance. We tried calling asking for options, her dad is co-signer, but not working at the moment. We have asked to lessen the payments and this company just said screw this 23 year old. We want the money. How is she going to give it to you without a good job yet? Walkoveryou bank just made it harder for her to get her own business to move forward.


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WF on 7/29/2018 currently has all my accounts messed up. Logged on and see "pending" for transactions between accounts I did not initiate, duplicates of purchases over and over. So GLAD I took out a line of credit at a low interest rate to pay off and CLOSE all WF accounts. They have become a rubbish bank.


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Over the past few months, I have had several suspicious charges on my debit card. I have been disputing the charges as they come up. I have been receiving letters from Wells Fargo stating that there was an error and that my account would be credited. Then a week or two later, I get an email saying that their investigation has been completed and all charges that I was credited for have been reversed by Wells Fargo. I am done playing with these people and I am opening an account somewhere else on Monday.


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Yesterday, 7/27/2018, I deposited my wife's paycheck along with mine, in our local Wells Fargo ATM, at 11am. I do this at the same ATM, same branch of Wells Fargo, every week, and I've been a customer for over 9 years. The machine doesn't have a number where it normally says, "Amount Available". So I go into the branch, wait 20 minutes in line (this also irritated me to no end), and the teller informs me there is an issue with deposited checks not getting posted, but will be posted shortly. Try back later. 3:30 pm, I log on, and it still isn't posted. I call WF customer service, the guy tells me to file a claim against the company (!), and does that right then. Then he tells me it will be 8-10 days. WHAT? 8-10 days. I told him if it isn't resolved by Monday, I will close all our accounts (5 accounts including a mortgage account).


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Have been banking with Wells Fargo for little over 3 years now. Have had several small problems with them throughout that time. Deposited my paycheck today (7/27/18) at lunch time and according to the receipt I got it was available immediately with no hold. When I went to withdraw some money to pay my phone bill, gas up the truck and pay for an oil change there was no money from the check in my account. Nor was there any record of the check being deposited. When I called and asked what was going on I was told they were experiencing technical difficulties. 


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I called Wells Fargo to find out what I needed to bring to close my dad's account after he passed unexpectedly. I told her that I had the death certificate as well as a POA for my mom, who is next of kin. She told me that I wouldn't need anything but the death certificate. I knew she was incorrect, so I brought the POA with me anyways. When I get there in person, she has to call for document verification, and I was told that I had to wait 30 days after, and that she was the one I talked to and that she informed me then that I would have to wait 30 days and that I would need a death cert, POA and any successor information. It's not bad enough that she doesn't know her job, but now I'm the liar? Also, it's considered polite to respond to, "My dad recently passed" with, "My condolences", or "Sorry for your loss". Not "OK, well are you on the account." So glad I don't bank here.


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I was paying off a loan, and called the number given to get payoff instructions. I was given an amount and told to go to any branch before 2 pm with a personal or certified check. I went to a nearby branch and after a lackluster amount of effort, the person helping me said to go to my own bank and have them wire money. Then the branch manager made excuses saying it would be easier if I had an account with them. They were unwilling to do a wire for me there, it seems. I called the number again, and they said I was given the wrong information, and I did need to wire funds and needed the wiring instructions to do so. Big waste of time and irritation, when this was supposed to be a celebratory day. Also costs an additional $35 plus another day of interest due to the delay.


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HORRIBLE CUSTOMER SERVICE AND VERY MISINFORMED STAFF. I run a small business and just answering simple question about online wire transfer- it took me 3 hours of being transferred all the over the globe with agents who couldn't verify my business address (been with WF for 9 years) to agent who didn't understand what a ExpressSend service is even though it is something they are promoting on their website and asking us to call and register to use it. They make a fool of themselves and the people who work for them. Extremely frustrating. I really hope someone looks at the recording for quality assurance and training and actually does something about it.


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I have a dispute going on at this moment and every representative gives me a different answer!! First they told me they could get my money back same day, next person tells me it can take 90 days, the following representative tells me it can take 7-10 business days, the next one told since the transaction was processing we needed to wait until it posted to the account. I called back the next day and spoke to a woman who said that they wouldn't be able to do that, in the meantime my sister has left our electric bill past due $500. I cut into my rent to pay this bill because it was set for disconnection, and unfortunately the place where I went for the money order had a systematic error. What a way to relieve my stress. 


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My family has been considered homeless since I became disabled in 2011. So, when I received a large settlement check from the US TREASURY last week we were excited to finally have things we needed. Well, long story short, my check is being held 10 days, even after the bank received payment for it, because I am a new customer. I wish there was some legal course I could take because this has not only caused us to not have a home; it had also caused my PTSD & major depressive disorder to get worse. I would not recommend this bank to anyone!


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Wells Fargo branch in Lynchburg VA. Refused a cash deposit of 500.00 in American money into my checking account? Not enough back up signatures on the account! Looks like WF wants to reduce the number of customers at WF. You are forcing to leave a customer since 1960-s in New Jersey! How does a handicapped, no driving license, very limited walking 10-15 steps, I had deposit slip made out properly, a person WF knew DID my banking on a monthly basis cash pension check, make deposits into my checking account, how do deposit cash? American money?


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A new client sent me a check for deposit on work that I am doing for him. Normally I get paid through wire transfer or PayPal. There's a Wells Fargo branch a mile from here so I went in to just cash it out of his account rather than mail it to my bank which is in a different state. The clerk asked me if I had an account, and I said no. She took my two forms of ID and then counted out the cash which I noted was short. She explained AFTER SHE NEGOTIATED THE CHECK that there was a $7.50 "check cashing fee". If she had told me that before I would have just mailed it to my bank in Boston. What a bunch of dishonest **.


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This is a formal complaint against Wells Fargo Bank. The bank have shared my personal information without proper authorization. Wells Fargo Bank have been responsible for the protection of your clients' information. The bank have not been responsible for keeping the privacy of your clients, and have also mixed The financial information of my small business with my personal information. In other words they have been mixing a business finances as if it were personal, when they are separate and independent finances. Wells Fargo Bank shared my information without authorization to the government.


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I own a construction business and have banked with Wells Fargo for over 7 years. I have not been completely satisfied with their service from the fraud department to help with transactions, however what happened today left me wanting to take my money elsewhere. I found some hard to find tools last min in another state at a good price. I just happened to have a friend visiting that very town and was willing to pick them up for me but they were leaving the next morning so I had to get them the funds to purchase the tools today. That doesn't seem too difficult considering they also have a personal Wells Fargo account. I stop into a local branch with cash to deposit into their account. The banker tells me that they can no longer accept cash to be deposited into an account without my name on it. 


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Stay away from Wells Fargo. Go elsewhere!!! Had a charge on my credit card this morn that I could not remember if I made it or not so... I called it in to put a dispute on it. No they could not. They said, "It's our bank policy to put a 48 hour hold on card", till I remember it or a stop on card and in 8-10 days I will get a new card. Heck no. I need this card... so they put a stop on my card. I am done with this bank and going back to American Express and Chase.


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Occurred in Jamestown ND. According to Wells Fargo site... 'Joint ownership. This option gives your child the ability to use the savings account while you monitor account activity. Both you and your child can make deposits and withdrawals. An optional ATM card is available for your child. The account may be linked to a Wells Fargo Debit Card. Wells Fargo Online® access is available when your child reaches age 13. Adding a beneficiary on the account is recommended.'


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Wells Fargo has screwed up our business account changes every. Single. Time. From erroneously changing business information to personal accounts, lost paperwork, and a profound incompetence with signing privilege changes, Wells Fargo has been a frustrating experience all around. Do not bank here. Go elsewhere. The recent changes because of lawsuit has actually made things worse, because all managers are extremely paranoid and have extra hoops to jump through. Customer service suffers as a result.


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I have a Chase Manhattan card with a 21,000 credit limit and WF Cash Wise Visa 5000 credit limit. I make large payments like 2500 to 3000 a month to WF and have never been late. Every time I make a payment they put a hold on the money paid. I pay from BofA and it takes 24 hours to clear and yet WF puts a hold and won’t credit my account. What kind of crap is that? Chase has never done that EVER!!! I like the card but this feature sucks. Stupid... change the policy WF.


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While in a move, my wife and I did not make a final payment before the promotion ended and a lump sum interest amount was added. I called Wells Fargo to ask for a reprieve. While I did not gain any satisfaction with customer service, I was transferred to the Executive Services Department where Debbie answered and listened to my plight. It didn't take long for her to understand and allow me to make the final payment without the lump sum interest added on. We are very appreciative of this opportunity to avoid the added on interest. THANK YOU!


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I allow my rent and a few other bills to come out of my savings account. After everything was done, my saving was $0.00 (That's fine for now). Wells Fargo hits me with an $15.00 Excessive Banking Fee, because of too many withdrawals. At the very same time a $26.00 transaction is processing, disappears, and reappears in my account (making my balance more than what it should be). HOWEVER, in the middle of all this, my balance has now become $11.00. Then they charge me $35.00 for the $26.00 transaction that had already been taken out and accounted for. Now my account is -$24.00 with the $26.00 still needing to come out. THIS IS RIDICULOUS!!! I got on the phone and make them correct it.


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Hi, I'm a Wells Fargo customer. I'm Brazilian and I have a bank account for almost 2 years. I came last month to realize my dream of study Kung Fu in China and unfortunately I lost my debit card in Hong Kong while I was applying for my Chinese visa. I do not have a US mobile number nor a Social Security number. I was waiting to find the martial arts school address to ask the bank to send me a new card.


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I went to pay off my Wells Fargo Advantage Card. I paid it 2 days after the due date. I called and confirmed my balance owed was $3,186.31. My statement read $3,292.81. I had paid my monthly for the previous month late, making the difference in balance. As I was paying again 2 days late. I asked and made sure the new late fee was included as well. They said yes. Stated again the total balance. I then went and paid off my balance. Then 3 days after confirmation, the new statement arrived.


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I used a Wells Fargo ATM and a big red alert popped up stating the transaction could not be processed. However when I checked my account they had deducted $500 from my account. I disputed it but just got a bunch of people stating some other department will take care of it but no one ever did. They took this money. Will not return it due to “machine failure”... crooks.


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I have been trying for 6 months to get the money out of my child's education savings plan that is with Wells Fargo. Every time I speak to them, they have another form to fill out, each time I am told this will solve the problem and it never gets my child their college money. I now send in forms with the date of the version of the form and record which supervisor I speak to about the most recent needs. I am trying to see the humor in their incompetence but hope my child doesn't graduate from college before they get their act together. Each submission I give my cell phone number but they never call with a problem. Just send snail mail 3 wks later. Terrible company. DO NOT INVEST WITH THEM IF YOU WANT TO SEE YOUR MONEY AGAIN.


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Knowingly deposited fraudulent checks into my account. They should have called me before they deposited them. Also I received copies I of the checks and saw that my name was fraudulently signed on the back.


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I expect when calling Wells Fargo [800] Customer Assistance number that providing assistance is the bank employees’ primary purpose. I called WF to raise the withdrawal limit on my check debit card, for one transaction. The customer assistance employee refused. I asked for a manager. When the WF Customer Assistance Manager understood my request—her solution—pass me to a different department. With sufficient funds, the proper bank customer verification protocol complete - the Customer Assistance Manager refused to listen to my situation. Every time I asked her if she would listen to me, she refused. I can’t remember a time when a business refused to listen to a request, or a complaint. 


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Worst customer service. I've been with WF for decades and it's so unfortunate how terrible their service is getting every year regarding the way they treat their customers on the phone. They made a mistake today and put a stop on one of my automatic bill pays for no reason, took 45 min of my time, transferring me from one department to another ("Lynn" at the fraud department especially was the most incompetent and extremely rude) to finally tell me after 4 transfers that they don't know why it happened! Wow! How would I trust a bank like that with my money? It's finally time to switch banks...


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I tried to do a simple transfer--set it up monthly--to pay from main account to credit card account. It took 6 phone calls. They deleted my sign on. One girl hung up on me. I actually had to take anxiety pill as it was that upsetting. Happened last week also. The very day I retire, I am changing all of my accounts to where my husband has our main account. The worst experience I have ever had with a financial institution. And please get a new background music cd--unbelievable.


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We had a large wire transfer money from our account to closing house. BUT MS. ** who did not double check her job and transfer to wrong account! It took 48 hrs. To get it back and it costs me almost $400.00 for the expense. I complained to the bank ask for that expense. They refused. Because of a employee was neglecting and bank refused to do anything about that. I considered to close my account. DO NOT USE WELLS FARGO BANK! Stay away from them.


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As a long time WF and Bank of America Customer I frequently transfer funds from one bank to another. I recently transferred funds electronically only to find WF is holding access for 13 days. When I called to find out I was told that they could hold for 30 days, but if I faxed a copy of the transaction they would consider releasing faster. With all the Customer dissatisfaction trouble WF is experiencing is this really the right decision?


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Wells Fargo closed my account because they do not accept Storage Facilities as a residency. I live on site only, I do not have another address, they will not allow me to have a bank account because I will not lie and give them a false address. So, they are telling me they do not have ANY On-site Storage Managers as customers because of where they are living??? That's a LIE. I was in the process of building my credit and now all the effort I put in is lost because of this. After the whole debacle of Wells Fargo opening false bank accounts I still gave them a chance at my business, but no, they ARE a ** company with outdated policies and shady practices. I wish they go down. They are a dishonest company and the U.S. is better without it.


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My husband ordered a replacement debit card. One week after he got it we saw a charge from Amazon for 14.14. We reported it and ordered a new card. They failed to tell us it's happening to customers all over Virginia and didnt offer an explanation of why its happening.


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Very bad and disappointing. I suggest you get a different bank that takes care of their customers. This bank Policy sucks! My husband has been a good customer for over a year no late & most of the time we pay early on his personal loan. He asked for an extension (first time, never asked for this before in any of our accounts with them) 1 or 2-month. Reason I lost my job. Told them it's short-term because I already got a new job & will start in July. They slapped us with a big NO! Why? Because the problem we have should be "fixed" first before they can process an extension request. If our problem is fixed we would not have called them & asked for an extension. The main logic of extension is to help their customers in tough times. They will wait for the account to be delinquent (because you can't pay) before they help. What sort of policy is that? 


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On May 22nd I met with Aysha ** at the Morris Ave Union branch of Wells Fargo, to request a Date of Death Balance Request Form. I gave her a copy of my aunt's death certificate, executor certificate and my driver's license. Miss ** advised me one would take 5 days and would be mailed to me. I waited 10 days then called to see when it would be coming. The young lady I spoke with said there was no record of the request and that I would have to come back to the Union branch to request a copy again. I did not return there, called and met with Jacob ** at the ITC Flanders branch. Mr. ** took my information and I am very happy to say I received a call from him when the form was received. He understood I wanted to get it to my lawyer as soon as possible so allowed me to come there and pick it up. Raises for Mr. ** and retraining for Miss **!!!


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I closed my account out 2 and a half years ago. Still haven't received my money. I have to spend hours on the phone with these imbeciles begging them for my money back. Avoid them like you would a naked crackhead.


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The Wells Fargo online system does not match up to the multiple departments you will be transferred to after they waste your precious time. Your time means zero, zilch, nada to Wells Fargo representatives. Many that are all too quick to hit the disconnect button on you if you make too much sense and don't allow them to steamroll you. Seven calls later, several department transfers later; several country hops later; several different inconsistent responses later to even the simplest questions results in “unfortunately” and “I do apologize” being the trained monkey responses these employees have been scripted to fall back on. 


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In general I am not satisfied. I have a personal loan through them that until recently I was able to pay. I'm about 1.5 months behind now. They call nonstop. I have explained to them that I have no income at the moment, that I would be homeless and living in my car if not for someone allowing me to live with them but that as such I only have a bedroom to call my own and that I am only buying necessities such as medications, health insurance, gas to get to whatever odd jobs I do find and food. I have told them I need about 11,000.00 worth of urgent but not immediately life-threatening medical procedures done, as well, which has not even been started yet to prioritize paying immediate bills.


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I purchased a gift for my daughter from a local jewelry store using the Wells Fargo Jewelry Advantage account with no interest if paid in full by a specific date. I have paid triple the minimum payment every month and will pay it off three months early. I pay through my bank and was one day late twice and received a $38 late fee. I was wrong to get the payment to them late but outraged at the late fee as I have had a WF account for years, always make more than the minimum payment and have a high credit score. I spoke with three supervisors before they removed the late fee. The third supervisor, Isaac **, in spite of the "retail account rules" waived the fee and was professional and polite. Thank you Isaac. I paid the balance in full, minus the late fee. I appreciate the consideration.


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I have banked with Wells Fargo for almost ten years and I am appalled at the terrible treatment I have received from your company. I deposit my payroll check which also comes from a Wells Fargo account for over a year with no problems, and the last few check have been held for no reason until I call in and they release them. My last payroll check was rejected without my knowledge as I was emailed a receipt stating that funds will be available the next day. When I called to see why my check was not released they told me that my check was rejected and they didn't have a reason why. They told me that I would have to call on Monday. 


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I relocated to Michigan from Florida not realizing there were no bank branches in Michigan. A Netflix charge went through at that time. I tried to close my account over the phone and was told I had to close it in person. Obviously that was not possible. I was charged $75 in bank fees and insufficient funds and the bank refused to remove any of the charges stating I could only get them resolved in person at a branch. :( Wells Fargo, you **!


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It is really sad when you hear on the news that Wells Fargo is closing or selling 52 of their branches...33 of them in Indiana and 14 in Michigan!!! We have been loyal customers for 30+ years and are getting the boot from them because they are forced to sell 50+ branches - after they closed many already because some of their employees opened up accounts in clients' names to get perks. Why should we have to suffer when we did nothing wrong!?!?


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I tried to make a money transfer of $200 US but due to a mistake in the numbers it did not go through. Wells Fargo kept a hefty $65.50 for their troubles. OMG! (WTF?!)... I am fighting these thieves and warning you not to EVER have any dealings with this bank.


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Over a 5 year period I have had 3 mortgage payments that were never credited to my account. I have gotten behind on my payments and Wells Fargo automatically shuts down your online access to your account when you get a little bit behind for some reason. When they do that it makes you have to find a bank to make a payment. 3 different times Wells Fargo has failed to credit me for a payment that was made and had me scrambling to find old receipts and come up with another payment unexpectedly. I have since started keeping track of my payment receipts but Wells Fargo will screw you in a nano second if you don’t pay very close attention.


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I have had Wells Fargo for about 8 years and when they started to "Gain People's Trust again" they lost it. Even though I have plenty of money in my bank I got to the corner store at 5am for stuff. I need to start my day and card declines for no reason at all. This is embarrassing when you have people telling you, you don't have enough money when I do. Not only was it an inconvenience for me I had to go back home to look all around the house to find cash. What's the point of having this bank if you cannot even use your money when you really need it! Also getting to work late after all of this. Thanks Wells Fargo for making we have a day I will not forget. Most Likely I will be switching to another bank Monday.


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Wells Fargo should hire security guards to protect themselves and their customers. They also, need to give more lights and enclosed ATM safety methods.


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Wells Fargo is a bank that value and focus on small business and private bank accounts. I have always felt welcome in my local branch and are always greeted by name when I enter the branch.


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They tell you how much you can wire per day as though it's their money. Overcharge on checking account fees. Minimum balance required to offset fees. Rules out certain accounts. Customer service not great.


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I owe about $1000 on my truck, ONLY behind 1 month payment, said they would help me, all of suddenly they repo my Truck. I call them but said didn't know me, then they told had month to pay. I call the wrecking yard, Fargo had taken the truck.


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I never feel like my small, personal accounts mean anything to the staff at Wells Fargo. And I am disgusted by their business practices. Wonder what we don't know?!


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The automated deducting from checking needs to be better - some of my auto-pays sometimes don't show up for 3-4 days; should be 1-2 days. Also, the monthly fees are outrageous if your balance is under $500 -- like mine is the day after payday... seriously considering moving my accounts to a smaller bank.


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Wells Fargo discriminates against low deposit account holders, even when the account holder is related by blood to their larger depositors, such as my brother the doctor, for example. They summarily open AND close accounts without notice to the named person to whom the account is assigned which deteriorates one's credit score.


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50% of Wells Fargo employees practice good customer service. The problem is you do not know what to expect when dealing with Wells Fargo employees. Wells Fargo should have consistently great customer service.


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The bank representatives are liars. Every different representative one speaks to makes his/her own rules as they go along. They give confirmation numbers and then another changes the information on it. They don't fix their mistakes, they cover them up to the customer's disadvantage. No sense in ever trying to reason with Wells Fargo as they use routine deception and always get away with it. It's hard to get an attorney as the majority of them fear Wells Fargo's powerful attorneys. When will the Federal Government step in?


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Customer Service upon entering my local Wells Fargo Branch is outstanding. Once you are greeted, the expert Bankers go to work assisting you as a customer with whatever your needs may be.


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WELLS FARGO BANK: LEMMON VALLEY BANK - RENO, NV. I see their TV commercials and Wells Fargo professes to be a refurbished Company by correcting their failures pre-2018, yet they have not resolved my concerns of monies I deposited into my daughters' account by not thoroughly performed the Discovery based on my stated request to ensure that I made my stated deposit after I instructed them to check the videos so that it would show me making the deposit, yet they did not do their discovery on my stated since the only feedback I got was that I was not seen on the videos, since I definitely had the deposit over my stated period and no resolution as to where my deposit when tells me that Wells Fargo either did not do a thorough search of my stated discovery period or Wells Fargo did not check all the 5 or 6 teller videos. 


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Other than when my banker created a few unnecessary new accounts and misinformed me about the interest I would earn WF has been a very good experience. Their online Bill Pay has made my life significantly easier. Their customer service has been excellent.


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I hated going to the bank and actually refinanced my home just to fully end my relationship with Wells Fargo. That’s how much I hated the bank. Every time I would go in to do banking the teller would call me up by name from line as if they knew me and then ask me for sometimes just my ID and sometimes two pieces of ID. It was never consistent. I have actually had a teller call me up to the counter by name and then turn me away once they found out I had only brought with me my driver's license and no second piece of ID.


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I've never dealt with a more difficult bureaucracy. Wells Fargo have held my mortgage for more than 20 years and have unwilling to help me in the least. They would love to sell me more products, but once they've got their hooks into you, they simply don't care anymore.


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Had to change Banks. No Wells Fargo Bank in the state of Georgia when I lived there. Held on to my Sister's IRA when she passed away and when all documents faxed and sent kept claiming never received on several occasions. Also put my Sister's IRA in a ridiculous 99 years. She never wanted that! Many other problems too many to mention.


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My bank was purchased by Wells Fargo several years ago. My daughter had a bad home loan experience with Wells Fargo and I really didn't want any part of them. I've been lucky and have found them to have convenient locations, safe deposit boxes and our Wachovia IRA's were also bought by Wells Fargo so we do not have to pay any fees. My bank is 2 miles away and my local Safeway Wells Fargo is .3 a mile away and I have access to an inside ATM. I would recommend them.


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They are rude and don't have good customer service. They charge a lot of fees. They have high interest rates and I just don't like having to deal with them.


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They are happy to have your checking, savings and mortgage account but don’t ask for a loan. They asked me if I’d be interested in taking out a loan as they were having a contest then immediately denied me the funds after getting me all pumped up for it. Tacky.


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I started my first personal checking account at Wells Fargo in 1974, and shortly after my first credit card mostly because the friendly bank teller asked me to apply as a favor for her. As a small business owner I have had a business checking account and small lines of credit with them since 1993. During that time there are complaints that they opened unwanted accounts for consumers. My experiences have been that they were more concerned about selling products whether I needed it or not, but that was what they were encouraged to do. I feel basically Wells considers me as a consumer they want to maximize profits on. That is their business and as a business owner I get that, it's just the way it was done that caused the problem. So should I continue to bank there?


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I've had WF Bank for about 12 years and experienced no problems. Prior to that I closed a WF checking account because I kept having use charges that I should not have had, each month I would have to straighten it out. After about 4-5 times I just closed the account. I inherited WF Bank when my bank was bought by WF, since having this account again I am very happy with the service.


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I refinanced my home with Wells Fargo, (which they were holding the old loan) and ended up owing more than I began at. It has been a real struggle since I've done this. I have no problem with the investment part of Wells Fargo, just the banking part.


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I have had an account with Wells Fargo for a couple of years. So far my satisfaction rating for them is above satisfactory. I'll continue my journey with the bank, as long as there are no major changes in their mode of operation.


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Dealing with them was a nightmare. Their customer service was among the worst I ever experienced. A certified letter that I wrote to the VP went entirely unacknowledged.


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I have only been banking with Wells Fargo for a short time and when I opened up my account I started depositing my paychecks. I understood why they had to put a hold on my checks because I was a new customer but then the holds got shorter and shorter. Then one of my checks got deposited and then taken out the same day so I called them and they said it wasn't them. It was the maker of the check. Well they lied because the funds became available the next day.


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Never have had a problem. Bank personnel have always been knowledgeable and courteous. Online services very helpful. The branch locations are spaced adequately for my daily needs.


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My worst nightmare in financial security. I will not use this institution for any reason. You cannot even cash a check. You have to have an account even if the person or company have an account with them.


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I banked with Wells Fargo for over 20 years and I was a great customer. However, I cashed a check from one of our customers and instead of telling me the check was bad, they closed my account.


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They are friendly and they make sure that give you the help and information you need. They help you watch over your accounts so you always know what's going on with them. The online banking is awesome and their Wells Fargo wallet you don't even need your card. It's all one app and it's that simple.


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I was with WELLS by default when my mortgage holder WORLD SAVINGS was taken over by WACHOVIA and this was taken over by WELLS. WF refused to communicate with me and foreclosed and stole my home even though I was making monthly payments.


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I've dealt with WF for years. Never had a problem. Customer service has always been good. Their banking hours have always met my needs and of course they have plenty of atm's.


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Some of their fees were terribly inflated had to stop using this service. They were completely out of line with other services. When contacted would do nothing to reduce unfair service charges even though services not being utilized.


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I had a project financed through Wells Fargo and I am NOT a fan of them. I made payments on time and even paid a month ahead but found them charging late fees to my account. Late fees affected my FICO score and when I called and questioned, customer service guy was RUDE. Wells Fargo had applied two payments in same month instead of me being ahead by a month...very sleazy way to get fees from customers. Banks should be monitored and truth in lending is a joke with them.


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I wish someone at Wells Fargo would explain the reasoning behind this. I tried to deposit funds to my husband's account and they said they could only take checks or wire transfers? I said, "Why - because checks are so much better than cash?" When researched they say they are doing for security. I'm not trying to take money from the account, I'm trying to deposit!!! Plus, the new rules for institutions do not require that banks do this. I absolutely hate Wells Fargo! They are the worst bank and I will never bank there.


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The worst customer service and overall complaint resolution I have ever dealt with. I use the other two banks and have had good overall service. Also I did not choose to bank with them. They bought my mortgage. They suck!


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Their legal dept doesn't communicate with their insurance dept. Our attorney couldn't resolve the problem so they foreclosed. They wanted us to get our own insurance and they changed us for theirs.


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Wells Fargo refunded 3 overdraft fees back into my account back in early December. They are so well-known with branches everywhere; I went to uptown Charlotte over a year ago and saw almost a skyscraper branch there.


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Long time satisfied customer. Wonderful relationship with branch's personnel and service. Seldom had a problem with any of our accounts. Easy access to online accounts and services. No problems with online transactions.


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I've been with Wells Fargo for few years. They have a great service and I am very pleased with the service they have. They are very cordial with customers.


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Opens accounts I did not authorize. Gives bogus financial advice. Will not service small beginner accounts. People in bank are aloof and discourteous.


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Wells Fargo is DEAD to us. They bothered us with so many sales pitches; we couldn’t call for assistance without a full court press. And though we had in excess of $100,000 in our accounts, they cancelled my special account (PMA — free checks and other benefits) because they’d decided there could only be one per family. I would keep my money in a mattress first.


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They were so rude I refuse to do business with them. Refused to let me talk to a decision maker. Never count on them for personalized service...


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I have had more than one account with Wells Fargo over the years and have never had any issues. Customer service was always helpful in resolving any concerns I may have had.


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We keep getting the same letter over and over. We call about it every time and every time they know nothing about the previous calls from us. Each person knows nothing about the last person.


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Online banking at Wells Fargo is not in real time and does not follow the order in which things transpired. Thank God I have mint or I would've never caught on. If cash deposits are immediately available, they should also count before any ach that were pending but not reflected. I was also told my account was closed. No, just my access. To everything because I was given no code or such nonsense. I banked with them for EIGHT years. And when things got tight for me, for once, they took full on advantage. Criminals. And just plain DIRTY.


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I was a total mess when I started my independent life at 20 years old. I would get overdrafts all the time but would pay them back right away. I didn't even care what the overdraft fees are for; I would just deposit money in my bank right away. But last year I finally become a responsible human being. I became responsible with my credit score (from 502 to 670), stopped getting overdrafts and had a good job. Heck I even went back to school.


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Wells Fargo has always done right by me, no hassles, no "pushy" sales people or gimmicks, made corrections in a timely manner, warned me of possible hacking.


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Very poor customer service. Little or no help when seeking information about products or services and failure to post payments when received it as requested. Told they could post additional funds on payments to whatever they decided and received repayment of excess fees.


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I will never ever use Wells Fargo again. They tried several times to charge me late fees on my bill and my bill wasn't even late. Customer service is very rude too!!!


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My previous bank was bought/taken over by Wells Fargo. At first, I was happy enough with the change - Wells continued the same policies as the old one, and even introduced new ones. Then they slowly became suspicious, creating new policies in order to charge more, adding hidden fees, draining my accounts.


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My quests is location is key. I use the Power & Queen Creek. The staff is extremely professional and helpful. They actually listen. They often have followed up when it really counted.


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Wells Fargo kept returning my mortgage payments and started foreclosure process. Charging legal fees. Wouldn't return my calls but would call my place of employment nonstop. A nightmare I'll never forget.


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I am reviewing a bank office that Wells Fargo has already closed, the Thornblade office in Greer, SC. Its top three bankers were of great help to me as I completed the duties of a trustee for a trust based in New Jersey. They could not have been more genuinely supportive, and they were instrumental in protecting the trust from an unanticipated effort to defraud it. I could not have been more impressed.


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Wells Fargo currently handles most of my retirement funds. The local banks have been very responsive to my needs to date and I am very satisfied with my current bank.


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Very poor customer service in my local Wells Fargo branch, which helped me make the decision to go to another bank and I am so much happier with my treatment at American National Bank.


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When we in Calf. we were with this bank. I enjoy the fact if you had a bounce check they would call and see if you can cover it before the bank charges and that help us out a lot. Also when we needed an emergency loan they were able to give us hand. So even though they are in trouble they were at the time a very good bank.


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6 shady things they have done in order. First they LIED to US saying our kid who gets a disability check has to have a separate account by law! Then they got in trouble for opening fake accounts. Next was a class action lawsuit where they charged us interest before our mortgage was final. I went in and closed my checking account in person and signed papers, but the teller left 1 penny in the account, now they refuse to close out the account because of the penny unless I drive 30 minutes and get my penny. So they are still doing shady fake accounts and subjecting me to fraud. 


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Refused to help me with a fraud I detected in my account and email me that case closed since they could not reach me which was a lie. They claim they call me which they did not since my cell number that I gave them never call me.


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I found Wells Fargo Mortgage Department to be very helpful and they found loans that fit our needs. I would recommend the mortgage department at the Helena, MT branch any time.


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I don't know if I will continue using Wells Fargo. It takes a lot longer for transactions to go through than most banks. They continue to hold check forever so the customers pay a lot of bank fees. And the automated system is the most aggravating I've ever used.


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Wells Fargo is deceptive bank and I will never use them again. One time they didn't even send me notice that a CD was coming due. They rolled it over into a very low rate for five years and refused to do anything about it.


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I pay Wells Fargo twice a month and they don't like accepting partial payments. Rodney ** at Wells Fargo 800 85 38516 ext ** said IF, Wells Fargo takes the money out of my account it will work but if I want to split my payment myself, it is difficult for them. They charge late fees when you have paid on time and then tell you it is a courtesy to reverse the late fee. Where is customer service these days? What happened to putting the customer first or maybe even second or third. The only thing Wells Fargo cares about it the bottom line. Sad but true!


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Member about 4 years, yes I have made many mistakes in my account but instead of them ever helping me and waiving the fees, they charge a fee for overdrafts, for transferring money from one account to another, for anything they can charge a fee for. I just told them to close my account and I have transferred my 2 allotments to another bank. I personally think this bank is trying to recoup monies from its members to make up for the losses with all the fraud going on within their company recently. They do not care about the customer at all. I hope they do close down, it would be an advantage to the consumer.


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Have banked with them since 1978, then in CA. Local bankers are knowledgeable and helpful. The locations are convenient, as are the ATMs and the online tools work well.


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We have been Wells Fargo customers for over 20 years. During that time their customer service has degraded. With the advent of online banking there is a certain amount of added convenience but the loan process (mortgage or otherwise) is very impersonal and without deviation with regards to understanding a customer's needs and concerns.


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My experience was one thing was promised, something else happened. They took my money from savings without notification for a supposedly no fee account and would not give it back. I will not bank there.


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I answered a fraud loan company when Wells Fargo turned me down. The company gave me a deposited a bogus check into my account. Wells closed me down without talking to me first. I had been with Wells for some time. I had a personal and business account with them.


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I tried to pay my car payment early online through Capital One and my scheduled payment ended up coming out of my account as well by mistake so I paid twice for the month and overdrew my account and received an overdraft fee. I tried to get it resolved by putting in a claim and they put the claim on the scheduled payment and couldn’t do anything about it which I understand, so when I called again to get a claim done for the other manual charge Katie was so rude to me, and made me feel stupid. All I needed was one of the payments canceled and the overdraft fees canceled as well for an honest mistake. I’ve been a customer with Wells Fargo for so long and I’ve never had an issue getting a payment canceled in the rare occasion it’s happened. Thanks Wells Fargo for not helping me with my issue and embarrassing me because now I need to borrow money until I get paid next.


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I've been a Wells Fargo customer for about 11 years now and they have been with me through it all. All the employees are so kind and helpful. Even if I call they always manage to solve whatever problem I'm having.


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I been trying to get my money from Wells Fargo. I reported to them many time about transaction that were not mine over 1000 dollars. Own to me for three years now and how they close and open my account without my knowledge.


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My mother had an investment account that was set up to transfer on death to my sister and I. My sister set up a Wells Fargo account to receive her mutual funds. I asked that mine be transferred to Morgan Stanley. My sister received her funds on a Thursday. As of the following Tuesday mine had not posted at Morgan Stanley. I finally spoke to a rep who said the ability to transfer to an outside bank was a new process and there had been an error. On what planet is that okay? This wasn't a tee shirt from Eddie Bauer. 


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My dad died 20 years ago. I set up an account to handle the trust (I am the trustee). I recently sold the trust assets and wanted to close the account. They said I needed my dad to come in (he is dead). Then I needed to bring in his death certificate (don’t have it). My dad never opened the account, never signed the account and all I wanted to do was close the account so it didn’t continue to rack up monthly negative charges.


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The Bank has lock down our Safety Deposit Box over an issue our son is having with the state. They claim it will be on hold for two years. When dealing with the local branch, they acted as if they could do nothing. I gave them a demand for paperwork and they originally refused. This is paperwork we signed ourselves the box was open. When we sent a letter to the Operations Compliant Manager located in No. Cal, their main statement back to us was that they complied with the State Order by notifying us of the impound last year. We actually never heard of this until this year when my wife was denied access to the Box.


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I entered the Savannah Georgia Branch of Wells Fargo on Abercorn St and Magnolia Ave just to change my ATM card pin. Was told that branches don't change pins anymore if I didn't know my current pin. They said to call the 800 number on my card, which I did and was told the branches can change it to go back inside and give my phone to customer service. I complied and customer service told online banker as of February 2018 branches no longer change pins. Online suggested I file a complaint. When I did so branch manager accused me of kicking a desk and slamming the Hydraulic door. I'm really upset about this discriminatory behavior and will take this to the highest level of satisfaction.


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I have never had a fee for cashing a check that was branded with a bank's name. While trying to cash a check that was branded Wells Fargo since I did not have an account they charged me a 7.50 fee. This is why I bank with USAA. I will not recommend this bank to anyone. I always have an issue with Wells Fargo and from the reviews I see I'm not alone. I've never gone out of my way to complain. Yet I spent my time to make an account with Consumer Affairs to write my review so hopefully others can avoid the unpleasant experience I had.


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On 1/21 my atm card was double charged 143.00 twice. Upon making Wells Fargo aware they temporarily credit the funds back to my checking account. After their investigation they charged the $143.00 back to my account. I then requested the documents for making their decision. Upon receiving the documents and reviewing the documents for 30 seconds it clearly shows the atm only dispensed one payment of $143.00 the other shows $0.00. This is paperwork I received from them! When I contact them they only state that the issue is closed. Horrible Bank!


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My worst experience I ever had with a financial institution, I have a checking account with them and for countless times they left me stranded out of state, well they don't want to allow transactions for car rental and an Airfare to get home, repairs on roadside too. They claim every time I reached the daily limit. What's the limit? It's $500!! Even though I have more than 10 times that amount in bank they just want to keep the money and leave you stranded. Called Wells Fargo for help to just get my money in need for emergency. They said, "No!! Wait for tomorrow." I don't even know if this practice is legal?? I don't want anyone to go through my bad experience with Wells Fargo so please look for an alternative.


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Subprime Loan: Wells Fargo gave my 75 year old Mother a 30 year 8.2% adjustable. When it adjusted up the stress was too much she choked to death on a hotdog (how American). Now I am in a wheelchair and my house of 64 Years has been foreclosed on. They knew my Mother could not meet the terms and conditions. I will now become homeless in a wheelchair!!! What happened to you Wells?


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Worst customer service ever! My friend had a seizure on New Year's of this year. We had to call the ambulance for help. I had recently received a new debit card but apparently Wells Fargo thought it would be okay to issue me a new pin instead of the one I ENTERED to be used! I called to try to get it taken care of. Instead of help, I got nothing but insults. Their customer service is probably the worst that I've ever ran across!


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Reported fraud to them and told them not to charge my account as there were pending charges that came out of China. I was told the money will be put into my account and it was not. Spent about 15 hours over a 2 day on the phone with the most incompetent people in the world who assured me that the money would be back in my account immediately. Here it is a week later and not only did they deduct the money my account, the imbeciles charge me an international transaction fee. Most of the customer service reps and supervisors and fraud department representatives are so incompetent, and the right hand doesn’t know what the left hand is doing. I will be closing my accounts once I get my money back, actually I’m going to withdraw 99% of my money tomorrow. I keep a very small amount and just to keep the accounts open until I get my money back.


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Purchased our home in 2001 at 8% interest rate. In 2008 we were hounded by Wells Fargo to take advantage of their streamline refinancing program and lower our interest rate. Again HOUNDED by mail and by phone. Eventually a representative came to our home. We were under the impression that we would not start back at a 30 year loan but a 20 year loan lower our interest and our payments. Our interest was lowered but our payments were never lowered and the loan started back at 30 years. 


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What a shame Wells Fargo has descended to the depths of dishonesty. I have banked with Wells at various times for over 20 years. Recently I made a large deposit and was told my funds would be held until the check cleared. After I confirm with the issuing bank and Wells Fargo that the funds had be transferred, they continued to hold my money. Slatten Ranch Branch and their manager and senior personnel are dishonest in my opinion. In recent years we have learned what a fraudulent company Wells culture perpetrates. Shame, used to be good bank. Warren Buffett should be ashamed of what he has created.


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OMG, I have been with Wells Fargo more than 18 yrs. Never see they charge overdraft fees like crazy. It so ridiculous with Wells Fargo charging overdraft fees left and right. When the fee they took could have be use or pay for something more useful. I seen other banks and they do take care of their value customers. Some banks overdraft fees are not even hide. All I could say is even if you monitor your account in a daily basis you will still see them charging you overdraft fees once you go under and even if you try to deposit the $$$ in they will still charge you overdraft fees. This bank is one of the worst bank I ever bank with. I would consider to move my service to somewhere else.


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I have been a customer from this bank since it's called like that and before that, and I recently had an issue with an ATM where the bank did nothing to claim my money. This bank customer service has become the worst plus they want to charge your account for everything. I feel like they are now trying to hustle my money instead of keeping it, I will be closing my last account with them in the following week. Such a bad bank.


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I have been with Wells Fargo for over 12+ years and they have become a nightmare to deal with. After the last incident with my card, I cannot trust them as a bank, there is always an issue regarding the retrieval of MY money - which is alarming since the reasons are continuously ambiguous... I am against Wells Fargo and will warn others to please save yourself the headache. Their quality as a bank has dropped quite low.


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I would not recommend Wells Fargo. There are many online banks that have wonderful customer service. Wells Fargo is definitely not one of them. To start, someone fixed a fee on my account four days ago and promised to deliver a new debit card. No debit card was delivered. And customer service is literally too immature to do anything about any of the remaining problems. This is exactly what happened: I called on Tuesday night. Four days after Friday night's call to Wells Fargo. I should have had an overnight debit card delivered on Saturday. The customer service representative on Friday told me she would take care of the account for me. Nonetheless, the bank still has charged additional fees when she reversed the original fee on Friday. The first time I was transferred to the claims department to see what she was doing wrong, it took seventeen minutes to decide to call back to get another transfer. 


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Where to begin with this lackluster bank? To begin with, I have had nothing but serious issues with fraud on all of my accounts. Every time I call to fix the issue they make it sound as if it is your fault. I once had my card declined due to them stating that there were some questionable charges on my card. I had called and they stated that a charge for $32.00 that I had authorized on Ubisoft's online store had triggered it. Thus they had the obligation to block my card. Bear in mind that not once had they contacted me saying this would be occurring. They then said that anytime that I travel anywhere I had to call them and notify them that I would be leaving my hometown or else my card will be held. This is insane. Yet they feel that if you have a low balance then they can charge you small amounts for whatever reason. Do yourself a favor and do not under any circumstances bank with this terrible institution.


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This bank is the worst. First they limit how much of your money you can spend. Then they decline most of your transactions due to fraud alert making you look like an idiot when you are trying to pay for something. I took my tax check to deposit. It had both mine and my husband's name on it. I stood in line 30 minutes. I asked the teller to split the check between mine and my husband's accounts. She asked for my driver's license which unfortunately I had left at home. I just ran up to the bank to deposit the check. I had my card and my checkbook. So after waiting in line 30 minutes I have to go back home and get my driver's license.


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Unfortunately, I have had several bad experiences with Wells Fargo. After allowing multiple opportunities to correct their mistakes I have decided to forewarn everyone to move cautiously when considering a business relationship with Wells Fargo. As a small business owner customer service drives revenue for our company. My initial encounter with Wells Fargo was when I opened the business checking account. Everything seemed to go well until I was unable to login to the account. After several attempts to log in I changed the password. Little did I know, the account was linked to someone else account. Fortunately, it was my wife but I was never joint to her account so one can only conclude that the banker responsible for establishing a new account added me to her profile without her authorization. 


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My advisor placed several hundred thousand dollars of mine into highly risky stocks thinking that some sort of doomsday scenario would pay off big for me. As a retired person who asked to be placed only in low risk investments I was satisfied with no-risk/low returns. His direction and action turned in stunning losses of 60%-70%. I filed a report with FINRA. The Wells Fargo legal team has informed me that it's certainly all my fault and definitely none of theirs. Meanwhile Byron ** is out there doing his thing in Bellevue WA. Let's get the word out on this type of practice and basically telling retired people like me that malfeasance on the part of their employees are only a problem for someone else.


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I have had the worst experience I have ever had with anything. They accuse my payments as fraud. Then declined payment. I resubmitted payment & they processed payment twice. Money seems to be disappearing. I tried to transfer from my savings to my checking & they decline transfer. I called customer service & the lady was so mean to me I hung up. But after last night I have had enough. I am at the ATM depositing money & my card never ejects from the ATM. I thought maybe I made a mistake & already grabbed it. I then receive an email stating for my security the ATM kept my card. After I added all my money to the account & I have a newborn baby with no money & have to wait until 2 business days. This has been an awful experience. The only thing has been good so far is the online banking.


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Absolutely horrible bank. Examples of how: Tons of hidden fees. Racist, adversarial, and flat out deplorable telephone customer service representatives and branch representatives. “A Premier banking team” for those with high assets who are even more impersonal, abrasive, and rancid than the “normal” banking team-the “Premier Bankers” will hang up on you, yell at you, laugh at you, make racist remarks under their breath, will give you an unnecessary amount of attitude, and will give you the run around. They cannot resolve anything you may need but, they sure can belittle you whilst you request it.


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I feel like the joke was on me the whole time, over 2 months of working with several people from Wells Fargo and all I have is disappointment. The numbers changed every day, the request changed every day, and after everything I had no home, no loan, just sadness. I have never been so disappointed and let down. I will never recommend this company for anything and if anyone says different they don't know how ** of a company they are. If anyone recommends them... Run!


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I set up a third account at Wells Fargo and had an online banking issue. The banker who set up my account told me that I needed to call the number listed above. When I called, there was an automated telemarketing menu of a variety of services (from car towing to travel services) that I had to respond to. When I opted out of all services offerings, they told me that I needed to hang up. How dare they market to me and refuse to fix my service problem (which was to help me access my online account). What crooks!


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I requested a rollover of my retirement funds online. Wells Fargo issued a distribution check payable directly to me, withholding taxes and making me responsible for an early withdrawal penalty. When I called to correct the mistake, the representative I spoke to said he could clearly see I requested a rollover and was confused. After putting me on hold, he returned and told me I could not actually request a rollover online. This statement appears on the website: "Roth Rollover - To request a Roth Account rollover, call 1-877-HRWELLS (1-877-479-3557), option 1 for assistance from a plan specialist."


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When put in a situation that takes away your income, the company is very unhelpful. I asked for help or alteration on my loan due to loss of wages due to an injury. Now that I am about to be homeless and unable to pay they are going to charge me off. All the associates say they can help me by transferring me to different departments but everyone I speak to says there is nothing I can do. Looks like I’ll be homeless and in outrages debt. Thanks for your unhelp!


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Had a company that I bought health car insurance from before it was pending. Had Wells Fargo put a block on it and closed out account and received a new account that I can use to write checks. Was told by Wells Fargo all was ok and my fast response they can block the check. She checked her computer and said it was not submitted yet and not to worry. One week later the charge was on my new account. I called and was told they transferred that charge to new account by mistake and would take care of it . GETTING THE RUN AROUND AND NO CREDIT OVER A WEEK OLD THEY ARE STILL LOOKING INTO IT BUT SAID DO NOT KNOW WHAT THEY CAN DO. Been with them over 10 years. They said it was their mistake and the taped conversation was not available.


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Wells Fargo will hold my deposit for a week at a time. Changing the pending deposit dates each day. This causes my account to be overdrawn or I can't do any automatic drafts from my account. I am changing to 1st Citizens Bank. They are ranked #3 in banks. Wells Fargo had to reimburse me several hundred dollars last year for this same scam tactic. I will no longer do business with a bank that is looking for ways to steal money from their customers. Never again.


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I have been a customer with this bank for quite some time. I have currently had it with the excessive fees that are being charged on my account on bills that I pay online. I recently paid 3 bills this past Friday early in the morning as that is when my direct deposit hits. 2 bills came out correctly. The 3rd bill which paid at the same time as the others currently came out this morning with a fee added. I called and spoke to two different people. First woman I explained the situation to states my accnt is continuously overdrawn due my accnt being set-up for (something I didnt sign up for in the beginning) to be available for this to happen. She removed that. 


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1695 North Woodland Blvd - Disgusted and Very Disappointed 13yr+ customer of Wells Fargo. I recently got divorced and changed my name on my license, ss, credit cards, my 3 licenses I carry with the State of FL, etc. So I go to the bank for the 4th time! I had to close and reopen my accounts a couple months back to get ex-husband off my account. I was told I would receive a card with mountains on it and a free box of checks. Well I never received them! Then I take in my letter I received from court to from the divorce and am told that document is unacceptable! The same document I used to change everything else!


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A little over a year ago I went abroad to be with my wife and thought that all of my account has been closed. Little did I know that my Chase account still has and ACH with Amazon and they pulled a monthly payment that made my acct negative. After coming back from abroad I realize this and gotten the acct back to positive, but decided to go to Wells Fargo after that to try something new. This would be the biggest mistake I did, because of the way they treated me after.


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I was aware of the history of fraud but was still optimistic. In the end, cancelling all business with them after I was charged $35 for a $1 overdraft, which I caught and resolved myself within 24 hours, 2 full days prior to any notification or charge. They were extremely resistant to any resolution that didn't involve them keeping the money they did not earn. Their reputation is very much earned.


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401K simple question - The employee who answered my call into WF actually apologized for being bounced around. She then comes on/off the phone several times and then asks for my SS# and asks me to repeat it. Finally I get transferred to right department and new person asks the same information all over again??? Why??? I hung up on her aggravated I had to repeat all my personal information all over again. Why can't you get it right the 1st time? I can't stand WF - very sorry my employer has chosen this company to deal with.


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There should be no reason why I can’t access my money when I manually deposited it to a branch. The times at which my money is available is not consistent whatsoever. One day I get it that same day the other I have to wait 2 days. For a broke college student it’s extremely annoying to have a check ready to deposit and have to wait to access it when it’s supposed to be available the moment you get it in. Mind you I deposited my check during a regular business day. This is the last time I do business with this establishment.


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I have never dealt with such incompetent associates. Misplaced my paperwork, continue to give incorrect information, will only communicate via snail mail which delays my finding out. Every time I call they need additional info. I spoke with supervisor Jasmine ** who assured me she'd resolve my issue and call me and I specify requested her to leave her findings on my voicemail if she did not reach me, yet she only left a message for me to call, yet again. She did not listen to anything I said and I found myself consistently repeating myself! I will never bank with them and I will be sure to pass the word to everyone I know!


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I am writing in response to a sudden not communicated reduction in my credit line that I have had established for well over 10 years. I have been with Wells Fargo (and banks they have purchased) for nearly 30 years. I have used my credit line and always have paid it back in a timely manner for all these years. After almost an hour on the phone trying to understand what was happening I was told it may be due to possible money laundering or possibly fraud!!! Then I was told they would have to send off to underwriting and after 2 days of waiting I am told it was reduced because of my lowered credit rating - really?? I have established excellent credit rating with Wells Fargo and this how they treat me - like I am just a number? I am forced to take my 5 accounts and money elsewhere.


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Wells Fargo is the worst bank ever. My atm card randomly never works. Then last night I try to get money from the atm and it gives me a message say I exceeded my withdraw limit. That's impossible. I haven't used this card in week. So I try again and I get a message say I don't have the funds. Boom. I check my account and my money debited in my account. So I had the business check their atm transaction and it failed on their end but Wells Fargo don't want to give me my money back.


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I have been with Wells Fargo for a while. They are not perfect but have done a great job with helping me. I had a Levies from 1993 come up and they took all my $$ except for $20!! I had bills, car payment, Ins., and mortgage coming up. Oh yea credit card payment. I needed a loan in a hurry, I apply at WF, got approved quickly. I had a young lady help me. I believe she is from Virginia. Her name is Brittany **. She was a great help to me. Brittany walk me through the process with kindness and patience. I am very grateful for her help and I want to say, "Thank you Brittany." Also to Wells Fargo "Thank you." I can breathe for now :)


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Wells Fargo obtained a Summary Judgment based on fabricated 02-07-2007 fake World Savings & Wachovia blank, forged switched undated, forms from 2003-4, switching applications on other properties to my property, forging name (robo-signatures), and opened 12-25 unauthorized accounts in my name without my consent or knowledge. My property is paid in full, but Wells Fargo, thru its predecessors collected $600,000 to 1 million tax free on property I paid only $107,000 for in 1999-2000. They target senior citizens, females, Hispanics, ** and people of **. World Savings DENIED my application(s) in 02-2007, still transferred to Wachovia and Wells Fargo, who lack standing and retaliate when I reported them to federal agencies for fraud. I have credit assets from money paid to be placed in IRA, but embezzled back into Wells Fargo. Deceptive, dishonest and liars.


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I've tried simply to inquire how to make payment (to get rid of any further unbelievable nuisance) with 8 different reps in one afternoon. Finally I figured out how to make online payment from external bank since none of WF REPs gave me the answer to my repeated questions all afternoon (over 3 hrs long with 8 different Reps). Finally I got a online specialist at the end, she cannot open an online account for me with their own system problem. It means that only customer will have to more interest after trying all access to pay for them.


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I have banked for over 10 years and have cash in the bank well in excess of the loan amount I sought. I even asked to borrow against a secured CD. Loan officers could not quote any rates but could only take a paper application. The bank branch (at least this one) is obsolete. No authority. No helpfulness.


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Wells Fargo refused to go after an online business that scammed me by selling ticket insurance for an event that I bought tickets for. The venue that held the event does not honor ticket insurance. Wells Fargo basically said it was my fault for purchasing something that does not exist. Wells Fargo Bank just lost a customer as well as his accounts.


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This is the second time I had a called to dispute something on my card and before I had a chance to go any further they blocked and stop my card putting me out for over a week and so I get a new card. They didn’t so much as give me a heads up or anything and would do nothing about it to reinstate the card. This bank is the biggest joke I’ve ever seen in my life.


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The many class-action lawsuits against this bank is just, because I was pressured to open additional accounts and the clerks tried to upsell products EVERY time I visited a branch. I used to regret having to go to a branch for this reason. Inevitably, accounts were opened/changed without my consent. I tried to refinance my home in order to also change lenders; upon contacting Wells Fargo about payoff amount, I was told that I had one 30 day late payment and would not be able to refinance--I had never been late on a house payment. I am so done with these scammers.


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Any issues I have ever had with them I have always been able to clear up with a banking representative. I receive alerts on any activities and also review my account weekly. With any banking system you should monitor.


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My husband tried to take out money from his trust and they have been refusing. Branch manager won't return calls. We now have to hire an attorney. Run away from this bank. My family had the same problems with my late mother's account. They have no idea how to process simple transactions.


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Is a 32 year customer of Wachovia. I came to expect superior service. Once Wells Fargo took over all of that was ended. In fact there is zero emphasis on service but enormous Focus on fees. I happened to commercial accounts a couple of years ago and in fact all the deposits were stolen in fees over a 3 month period. Would never return nor recommend this bank for any reason.


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Horrible horrible cust. service. An ATM jammed on me because someone had stuffed coins in it. My deposit has been stuck in limbo for a month now. Here is what happened: Message that all would be fixed in 48 hrs. That didn't happen so I went in person to the branch, person there assured me that it would be fixed in another day or two AND that he would phone me also to let me know. It wasn't fixed, he didn't phone me. I phoned the main complaint number. They assured me it would be fixed in 10 days max. It wasn't fixed. I phoned the branch and the main # and filed an official claim. They told me it would be fixed within **45** days. Yes, that is 45 days. I called and complained again and they said they would expedite it and it would be fixed in 10 days. Guess what? It is not fixed. It has been a total of a month now since their broken ATM caused this problem and nothing has been fixed.


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I have two Direct Deposits. I recently moved. It has been a hard transition from one community to another, but in the chaos, I did get over-drawn -- a situation that I have now solved (I hope). However, Wells Fargo seems to not have a clue on how to use modern computer algorithms to understand their customers, but they sure do know how to up the fees. There is no compassion. As a Ph.D. and retired university professor, I am on social welfare -- not by choice. There are ways that the bank can program its software to tailor compassion to an individuals circumstances quite easily. It is also possible to know how responsible a client is. Wells is so self-serving, it makes me sick.


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Initially, my father's inheritance was transferred from his Wells Fargo account to mine. It was initially an IRA, but at the moment I wanted to leave in Wells Fargo. From the beginning, Harry ** NMLSR ID: ** at the S. Pleasantburg Drive, Greenville, S. C. office treated me like family. I have called upon him for several difficult issues including a Dispute against Chase Bank involving my balance transfer to my Wells Fargo Charge Card. I'm still struggling since August with Disputes. There is obvious proof of payment transfer from Wells Fargo to Chase on their statement, but they claim no payment. I'm on my second dispute and Harry has promised his support on another attempt to straighten out Chase Bank's error.


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Because of a grandfather clause from Norwest Bank which WF acquired, nothing has changed and I have free checking w/o maintaining a required balance. They have tried several times to charge fees, but eventually back down. Tellers and personnel are extremely polite and helpful. And to fill your dumber than dirt word  requirement, blah, blah, blah.


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This bank sucks because they took my money and I got kick out of my home because Wells Fargo took my money so I closed my account and won't even walk into another Wells Fargo again. So never again!!! I was spiced off and I did yell at the teller.


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Each of the management and staff employees of the branch I most commonly attend, The Friendly Avenue/Guilford College Road branch, are knowledgeable and perform their tasks confidently and competently. They know their customers and acknowledge each by name when possible. I was a "Financial Institution auditor" CISA with a private firm and had the opportunity to visit many banks/Credit Unions/Credit Union's Credit Union. There seems to be little "turnover" with management and staff - a stable environment.


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I just closed a trust account that was co-trustee'd with Wells Fargo. I feel that they mismanaged the account terribly, were very impersonal and in general just very difficult to deal with. They projected an persona that made you feel that they didn't care. And then there is all of the illegal activities with the personal bank accounts. What to like about the crooks???


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When I went to get a car loan it took them forever, after two weeks of no answer or them doing anything I went somewhere else and we had our mortgage with them at that time in great standing. I went back to the dealership and got it without any problem.


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I have a checking account, a credit card, and 2 mortgages with Wells Fargo Bank. Usually I have great experience with the bank, however, the level of my satisfaction depends on the city. It is much better in Fairbanks AK than in Atlanta GA. I still love this bank everywhere.


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I have been with Wells Fargo for many years. I like their checking and bill pay options. But I do not use the Wells Credit Card because of their high interest rates. Also I appreciate that they are always trying to improve their website and appearance of their bill pay system but if it's working why change it. I want to continue to use as it is not always having to learn how to use an "improved" system.


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Not much to say about the Bank with the exception of a steep overdraft fee to move money from my savings account into my checking account when my checking balance falls too short for an incoming demand for payment. I can avoid the charge by doing an online transfer (if I remember to do that) but I find that a fee of $12.50 to move some money from my savings account into my checking account to cover the payment and avoid the overdraft. It's a nice convenience but I feel the bank is just looking for ways to obtain money from its less affluent customers. Interest on savings is next to nothing so they have the money for their use but still feel that they need to nickel and dime for transactions. I use the bank as it is convenient for me as I travel often and Wells Fargo is well represented throughout the country and it's easy access to any bank or ATM. So I maintain my account for that reason.


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The bank is close to me. I am more of a drive in person. I have never used their walk up teller. I have two mortgages with this bank and I've had one experience that was weird (the assoc. and the manager would not sign a document I needed to cash a check I think), and I went to another Wells Fargo and the TELLER did it without a problem.


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First me and my husband had retirement accounts with Wells Fargo for many years. My husband passed away in Dec. 2017 and they have been nothing but helpful with everything. They have lead me all the way with what needed to be done. They are very efficient and very friendly. They really act like they care about you as an individual.


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I have a checking and savings account with WFB. No screwups so far, but really extremely low interest on my savings account. I have a very high interest credit card - 18.85%!! Even though I have really clean credit and over $50k in my savings account. I call periodically to request a lower state - to absolutely no avail. I am about to switch this balance (of only about $5k now) to another bank. Terrible customer relations which they can’t afford right now after all their horrendous scandals.


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Years ago, Wells Fargo bought a bank in which I had several CDs. I stayed when Wells Fargo took over. Shortly thereafter it became scary to go to bank for routine transactions - the employees (tellers, etc.) pounced on you and would not stop talking about new accounts I should purchase and/or transfer to. It was worse than a used car lot. I left. I heard they got worse and I'm glad I left when I did.


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We have been with them for over approximately 20 years. Not the best experience when it comes to online transfers amounts limits and service to improve that does not exist. Local branch staff is wonderful where we bank. They have many areas to improve on support online. Bank has shown up in many newspapers and articles due to their processes.


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We were offered a loan by a loan company and Wells Fargo mgr said they were good people and okay to do. Yet they allowed a fraudulent check to be debited from our account taking 145 of our money and billing us for 800! They admitted fault - check wasn't signed by us and was in block printing from a company we never heard of. They said not to worry. They then cancelled our account and are still harassing me. The FBI has the case yet I am still being threatened and money never returned and we can't get a bank acct now and our credit harmed. I hate these people.


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Have been with WF for about 2 years now. Haven't been affected by the past problems they have had. The bank seems to be really taking care of their customers. I like the fact that you can dispute a transaction online and they will get back to you. I didn't like the way they figured the time you could be overdrawn. Most banks will let you have 24 hrs before they charged the fee. WF gives you until 9AM. They do take their time when posting temporarily transactions.


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This is one bank I would never ever do business with. Went to cash a check and they charged about $8.00!!! Banks like these are the type to milk people of any $ any way they can. Thank goodness other banks are so much better in fees and service who truly are doing what banks should be and this is one bank that has lost its way.


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Have a small Business Account & Merchant Service. The fees are NEVER transparent; nor are they charged as agreed or discussed. Bulk of all Merchant Fee transactions are charged at the highest rate, when there is no reason and the card was present. Have had mysterious fees charged to my checking on multiple occasions and had to fight to get them removed. Also received a Credit Card, no requested, then a mark on MY CREDIT, for canceling it! Disgusting!


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Let's talk about when you happy with your bank. We want a good deal when you running a business. It's a good business to have your back, When you're looking for a low fee driven that makes you look for a good bank and great customer service to help you make smart choices.


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We took out a mortgage with Wells Fargo 17 years ago and paid it for 7 years. My husband’s business failed in 2007 and we declared bankruptcy and went into foreclosure. We were notified of the auction, left the home and moved 40 Miles away. Wells Fargo never sold the home and never notified us they didn’t sell it and we didn’t discover this until we applied for another mortgage in 2015. 


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Been a Wells Fargo customer for a real long time. Bought the house & refinanced twice using Wells Fargo, always been happy with the service, transparency & process how the loans are handled. Customer is always treated right and with respect. Will recommend them for real estate loan needs always.


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Wells Fargo charge me fees when my credit card merchant account fees came into my bank account and I was sick in bed with the flu. Put these back in that day through my credit card machine and still charge me because they clear out at midnight and my credit card machine does not batch out till 7 in the morning. These people are scumbags. I've been with them for 9 years and I am done. Literally the US government is got to do something about this Bank. They are legally robbing people. I hope the whole Bank goes down someday into Oblivion.


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My mortgage was transferred to them in late 2007, and it is the only financial interaction I have with them. They receive AFT from my other bank account for monthly mortgage payments - they haven't fouled it up yet. However, ALL customer service reps, including the "Executive Resolution Specialists," (ERS) apparently do not understand spoken English. I have repeatedly requested that NO correspondence of any kind that is not directly involved with my mortgage be sent to me, whether by phone, snail mail, or electronically. They ignored my repeated request, and recently sent me an email 'survey.' concerning their 'service.'


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High fees, restrictions on how you can access your money, proven fraudulent in a court, steals your money, and is RUDE. Put your money elsewhere! No one cares about you as a customer all the way up to corporate!


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The robber got banks' money and bank rob you and get your money! Yeah, that true with Wells Fargo. I work have accounts with Chase, Discover, Bank of America, Citi, American Express, They are fine. But Wells Fargo! Please Stay away. I have Mortgage with them and credit card. Since I and my family are their loyal customers. My wife applied new credit card for Wells Fargo for $4100 balance transfer. They denied her application first. And they approved for $3500 and sent a credit card and balance transfer check. She had to pay the different bank and I paid for her. 


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Wells Fargo Clermont FL. They signed us into a savings account that earned very little interest and required a minimum balance for some reason. After I pulled some money out and the "minimum" balance fell below they decided to start charging me $30 a month?? It is a testament to the way Wells Fargo has scammed and treated their customers. It is no wonder to hear and read about all the bad press. Do not do business with Wells Fargo as they are known to manipulate and scam their customers. The only bank I know that thinks they can charge you to keep a savings account.


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OK here's a new one that Wells Fargo is trying to get away with between 2009 and 2011. I have account with them and it is a checking account. Now those dates I said 2 employees from Wells Fargo open accounts in my name and stole over $1,200 from me. They took my SSI and my VA disability money. Well now Wells Fargo is starting to pay me back for what was stolen from me. They paid me $875.00 for the SSI and the VA money that was taken but they sent me a tax W2 form to have filled out. They told me I have to pay tax on the money. Well I don't pay tax on SSI or VA disability.


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Worst bank I've ever dealt with. After 9 aggravated months, they supposed to do one thing for me "automatic withdrew from my checking". So after 9 months, talking to a dozen people at the branch and customer service, filling for them 3 different authorization as they requested, finally they said it's all good and from 1st of the month withdrew will happen. Today I found that they took 2 months of payments from my checking!! They are incompetent, no one knows how to do things. I had enough of them. I will close everything with them.


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I recently had my wallet stolen and the felons took money from my Wells Fargo checking account. I reported it within a day of it happening. I noticed WF didn't get the claim correct online within 2 days and had to call. I waited about 2 hours, finally hung up and went to my local bank early the next morning. The banker added to the claim (not done right the first day) and within 9 business days I was sent a letter that the matter was closed and they had credited me 1% of the money! I was very upset and called. This time it took 1 hour to be answered, and the representative said they didn't look at the total account and credited me the wrong amount. Time didn't matter to WF, errors didn't matter, and concern about customers' well being didn't matter. I keep lots of money in the account and get $1 in interest for the year. I don't they care about hiring people to help customers and assume people will just keep coming.


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As long as you don't go over and pay the min amount (+25.00 for me on a 1k credit) then it's a pretty good bank. They don't touch anything on your savings account and their fee on their credit, at least for me, is very nice. I don't feel like I'm going backwards with them like I do with other banks. True, min payment will take you a while to pay off, but it's a good credit starter and I always get good service be it on the phone or in person.


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Put through a charge from Amazon for annual Prime membership despite not having enough funds. Said it was "pre-authorized" (ONE YEAR AGO) and therefore they "have to put them through", then they charged me an overdraft fee AND now I'm overdrawn $150-. And it's a different card from a year ago because I had to have it replaced due to fraud! Then... Refused to close my account because it's in the red. I did get them to close my savings account and the debit card. 


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Wells Fargo Bank Appleton Wisconsin allowed a male to demand that a locksmith drill into the safety deposit box that was not his. He could not find his key. They did not ask for ID or match the signature card. The box was my mothers and he took items from the box. I asked numerous attorneys to help us to file charges. Banks are not regulated under the use of a safety deposit box. No legal help. Stay away from Wells Fargo Bank.


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When I met Miss **, banking became a pleasure, not a chore. Not only is she friendly, courteous and likable, "she knows the banking business" (as related to me)! I look forward to my weekly banking business because I know she is there to assist me if I have a problem. Miss **, you are my #1 bank person!!! (Of course you know that!!!)


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WELLS FARGO BANK FRAUD ALERT! You don’t have to Bank at Wells Fargo to be ripped off by them. All you have to do is write someone a check that banks there. I wrote a check for $ 770.00 bucks. They turned right around and presented the same check twice but the second time they ran it for $ 2002.00. This was no accident. It had to be entered that way. When I clicked on the 2002.00 check up popped the 770.00 check that was run. The 770.00 showed up in both places. When I contacted my bank they called Wells Fargo, and they quickly apologized. If you know banks they never “quickly apologize". Only after days of investigation. Unless they're totally aware of their scam.


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Wells Fargo locked me out of a business account that was rightfully mine. I also got arrested over the whole situation and charges were dropped. The person who took control of business account, went bankrupt and I was never allowed to access those accounts. I will one day have my justice from this corrupt financial bank. I hope one day all their banks are vacant and all the people that were part of such a corrupt bank, have a terrible retirement and are re-born into poverty, to learn from their mistakes.


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I just got overdrafted by 60k because WF has either been hacked or issues with online banking. They made duplicate payments to vendors on all accounts!! This cause my business and personal account to go below ZERO!!!! And wait times are ridiculous!!!


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I took over a small business account from other people. This account is with Wells Fargo unfortunately. Not to mention its website is below industry standard, it has the most strange service fee - $3 per month to hit a check image online. OK, I tried to be careful, not to look at check online. Well, this $3 is still there because I deposit checks from ATM machine. It just makes me to feel so low!!!


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I sent a transfer three business days ago and it still hasn't cleared. Based on that I get a overdraft charges. I call support, they say they can't see the transfer on their hand. Lies. They'll clear the transfer magically the next day, they've done this before. I should have closed my account back then. I've worked at Wells. I've maintaining a positive balance for years. I have a credit card with them for years. In the same amount time I've had a credit opened with Bank of America my credit line has been extended twice. At Wells, nothing. Three years of good standing means absolutely nothing.


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Wells Fargo is by far the WORST bank I have EVER dealt with. They make all their money off late fees. Their favorite is to say you're set up on auto pay and then they don’t really set it up and give you a late fee for it. I hate that I got my car loan through them because now I have to stay with them till I pay it off. But believe me that is the first thing I will do is switch banks. I’m honestly in shock by how horrible this bank is. Can’t believe they are still in business with all the dishonesty they have had in the past with stealing money, etc. My husband has American First and Chase and he has NEVER been charged late fees. They even give him rewards all the time just for banking with them. I highly recommend not using Wells Fargo, ever!


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Wells Fargo has reordered transactions that I've done in order to charge me more fees. They reorder them largest amount transaction first than smaller ones after that so they can charge multiple overdraft fees as opposed to just one. This is an illegal practice however they continue to do it. They have lost a class action lawsuit about this but are in appeals. And usually you have a small grace period once your account goes into the red, but they've taken that grace period away after my account went into the red for a little bit a matter of a couple hours and charge me an overdraft fee anyway even though I brought the account to good on the same day. I am currently shopping for a different account and would a recommended no one ever do business with them ever. All you have to do is search and they have tons of cases of fraud against them. I would attach images but conveniently they won't let you screenshot their app.


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They just stole another $297 from me when they owe me over $700. I had a deposit go missing on Friday and they will not give me my money, I have money sent via the cash app all the time and one just disappeared. They are saying they didn't get it when I know they did, I have everything from Cash support showing they got the money and Wells Fargo won't give it back.


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I recently visited a Wells Fargo ATM that was not running properly. By fluke, I had attempted to take out 80 dollars but only received 40 and my card was taken and shredded. It was a faulty ATM that needed service - had nothing to do with the company itself. I work full-time, and am young and am still trying to figure out my financial situation. I was counting on that extra 40 dollars to last me until payday. I had filed a claim with a friendly and understanding representative, and she ensured me there would be a thorough investigation with no worries on my end. 


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Wells Fargo is the most inconsiderate bank I’ve ever dealt with. They’re greedy. After being a long time customer, I recently experienced a hardship which caused my account to overdraft slightly. Once I was able to get my direct deposit with my job set up correctly, the overdraft was quickly taken care of. When I asked for help in getting the fees refunded, they told me that there was nothing they could do to help me. It was not a habitual thing to overdraft my account. I thought they could help me with the fees as a courtesy. They showed no empathy whatsoever. I will be closing all accounts and never dealing with them again.


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Made several phone calls to get a claim specialist. Anyways the banker deals with us so why wait too long? 1 full hour. Multiple phone calls. No one came on the phone to talk to me and the worst experience I had a claim regarding a refund and the refund is done but not fully. So I want to update on that and want them to follow up regarding that but didn't get any answer I tell you. Missed Wachovia in so many ways.


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I have been experiencing for past (6) months or more of transactions & deductions being posted and clearing only to go back a week later and have it no longer posted like never existed then at a later time have that same transaction & deduction posted again. When you try to explain it the Customer Service Rep they make it seems like you don't know how to count or manage your money. You must have a mental issue of some kind.


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This is by far the most shady bank you could ever use. They only strive on charging you overdraft fees with very little protection. I only use this account for small purchases (only put about 50 dollars a week) and I've been seeing some weird activity. For example 4/10 times this will happen. Once a transaction gets posted it'll be taken off a day or two later with money back in the account. And then a day or two after that it's put back on? Are they trying to get me to think I have extra money in my account so I can go over and get a overdraft fee??? Another great example already said about them on this website is they love to wait until your bank account gets low to charge you on pending transactions or monthly subscriptions. Don't ever use this bank for any reason whatsoever. I'm opening a Chase account and closing this one right away.


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While I hadn't made any deposits or withdrawals to my account for the past year, I go online at least twice a week to check account status and respond to any notices, check tax paperwork, etc. I wrote a check on this account and mailed it last week. Today, when I went online to see if the check had cleared, I found that my account had been deactivated! For all my online access, they never notified me they were deactivating or gave me a chance to keep it active. I called their 800 cust svc number and was told I must go in person to my local branch to reactivate the account. 


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Twice Wells Fargo refused to pay my property taxes out of escrow account, more than enough was there, county started sending tax sale of property cards to me, finally Wells Fargo paid taxes but also tried billing me an inspection fee. WTF, TWICE THIS HAPPENED, another time I made mortgage payment thru mail with check, they said they never received it, I told them I will send another, well they had received the check before they said they hadn't, cashed the one I said I would resend, electronically deducted my banking account another mortgage payment and somehow it was 2 payments, they ended up with 4 mortgage payments when they already had the one they said they didnt, things from bank starting bouncing.


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Over a year ago I learned my Mortgage was purchased by Wells Fargo. I went into my local branch and was told that I could have free checking. So, I opened a personal checking account, saving account and a credit card account. There was also a “line of credit” account that was opened. It later disappeared after the Wells Fargo financial news of the bank opening unwanted accounts. I did the same for my business, checking, savings, credit card. I learned recently that I was being charged a fee for both savings accounts. I have now closed both of the savings accounts. I also to my regret moving my IRA account over to Wells Fargo Investments. In addition to that account I asked that a “simple IRA” be opened for my business. Instead they opened a SEP that did not meet my small business needs. It took four attempts and intervention of my account to finally remedy that misfire.


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I called Wells Fargo business payroll in February to close my small business Payroll Account. During the conversations, the Wells Fargo representative assured me that my account can be suspended so that no further fees can be incurred. I hung up believing that Wells Fargo will freeze my account and no longer charge any fees (Minimum of $65/Month). I was wrong. It turned out the most the bank could freeze the payroll account was 3 months. However, Wells Fargo charged by Payroll Account $65/Month from March to November 2017 ($65 x 9 = $585). 


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This has got to be the worst bank in the history of banks. I’ve had TD bank and I have a Chase account and none of them gave me the problems Wells Fargo did. First off let me start by saying WHAT BANK SENDS OUT AN ATM PIN IN THE MAIL AFTER YOU ALREADY RECEIVED THE CARD??? Are you dumb??? Dont you think as soon as people receive their card they are going to use it and they cant because they have to wait a next 3 days for their atm pin. That was the first strike with them. 


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They say they mailed me a check. Haven’t gotten it yet! They close my account without giving me a time for me to switch everything over. I still have bills coming out. They said they have the right to close any account at any time without notice. Mine was close because they said I fail to show them ID. How can I withdraw money out of account without having ID? I had my account open for 2 mos. NO Calls, No Emails, No Mail. Not even the personal banker mentioned anything about NO ID? They are full of **.


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I went to the Wells Fargo ATM December 2, 2017 in Prattville AL. I put my card in and a message displayed 'Unable to Process'. My money was not dispensed but they debited my account. They denied my claim. Wells Fargo have very bad business practices. They try to steal the money of the hard working middle class people. They have had serious problems with their ATM network over the past month. They are dishonest and greedy. That's why they had to be bailed out! I want my money!


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Wells Fargo are thieves! Not only do they put random charges on your account their personal bankers are liars and out to meet a new account quota. I opened a savings that was suppose to protect my account from overdraft. If my checking account was to go into negative it was automatically suppose to pull from my savings account. That NEVER happened. I had to physically log on to my online banking to do it myself. They never informed me in a timely manner. 


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My husband and I did a balance transfer to my husband's Wells Fargo credit card. I've been told that there would be 15 months zero interest rate. After a while I noticed that I've been charged interest from the purchases I made even I made full payment of last months statement. When I called WF to ask why am I paying interest on purchases that I am paying in full on statement date customer rep told that every purchase I made with that card immediately get interest charge because of the balance transfer. I already paid 3% balance transfer fee, and they are still charging interest rate on my current purchases. She said this was disclosed at balance transfer agreement. I don't know if they put it in the papers that they gave me after the balance transfer, but for sure they didn't disclose it before the balance transfer. I've been told only 3% balance transfer fee. This is a financial hassling. We closed the credit card and never open it back.


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This bank has to be one of the worst banks out there. I had this bank 2 years ago and left them because they refuse to do banking right. Every week it seems I'm paying a fee. They try so hard to have to transfer your money for you so you wind up paying the 12.50 fee. I have debit card overdraft service which means they pay the transactions for debit card purchases and cash from the ATM at their discretion. I guess that will never happen because I have tried to use the service numerous times and it never works. I've put in about 7000 in this bank already. 


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Paid my electric bill on FPL.com and Wells Fargo decided that 2 months in a row the payment was fraudulent. 2 late fees later and now have lost my right to pay on fpl.com online. Now even though I am not late on bills I have to go to a Walmart and pay my bill over the counter. Now they are doing it to my Chase credit card.


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Worst bank and Xmas experience. I order from Best Buy all the time. This year Wells Fargo decided to kick back my transaction and required me to call and give a store I been using for years permission to take funds. In meantime the transaction was tried several times and at the end I got no merchandise and still waiting for my money and the bank will not put my money back. They keep telling me Best Buy got it but as a person who knows better, if it says pending then the merchant has not took funds out bank yet. Why won't the bank put my damn money back. Now my item will be full price and color pink will probably be sold out by the time I can save up another $348. I am closing all 4 accounts this week.


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Thought of the rep as a banking consultant not used car sales and wound up further in debt after the refi than I was before and had to file bankruptcy. Because of extraneous circumstances wasn’t going to be able to recover there so lost my home as well. Do not EVER use Wells Fargo! I had been a satisfied banking customer for years and could not believe the lies the rep told me to get me to sign the refi contract. The exact details aren’t that important, but the biggest lie was the fact I was told that what I wanted to do was a “smart move” and after I signed the papers was told the bank “never” did that.


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After being a loyal Wells Fargo customer for a decade we opened business account with them and initially it was OK, especially given a customer-friendly Prime Account manager in San Francisco. But, in 2017 we started using their Merchant Services and it turned be a horror story for our company for our small startup. We launched the credit card payments and at some point they literally STOLE our money by coming of completely unjustified "conclusion" about "risks" and (without ANY communication) simply removing our money from Checking account associated with this service to their own and freezing them for 6 months. All communication with people in Oyster Bay, New York, has proven they are completely ignorant and unprofessional. We are literally shocked it could be THAT bad. They left us without money in the bank at the very critical phase of a major project.


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At POS money is deducted from checking account. Anywhere from 3 to up to 30 days later they take the funds out again & give a BS story of it's up to the merchant to remove funds not them. Numerous times my account was double charged!!! They never give out ending balances on online banking...only transactions. Ending balances are on a different screen. When you call to complain...they make it sound like you're crazy & have no clue how to manage your account.


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On Dec. 1, 2017 around 1230 pm. I went to my local Wells Fargo Branch located at 1199 N Beneva Rd, Sarasota, FL 34232. The teller did not close my account screen after my transaction and without checking ID allowed the person next in line to withdrew $600 from my business account. This is a clear violation of my privacy and theft. Wells Fargo is making no attempt to correct their mistake.


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Just the worse bank ever. Their online banking keeps losing my login... Then my password. Over & over again. Not once or twice. Count is over a dozen... & happened once again today. Totally unacceptable. Moving my direct deposits & all my money ASAP.


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I send a check to pay for my condominium dues for $351.04 and they charged me $2351.04, overdraft my savings account, charged me with fees and left my checking with zero money. I called and they said that they need to investigate and I have to wait 10 business days. The woman in the other side (a supervisor) only knew two words: Yes, ma'am, which she repeated about 30 times and won't help me at all. To me this is fraud. What kind of customer service is this? They stole my money and they won't do anything about it. I will take my money elsewhere.


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I requested to buy a ticket to fly to Iran using my "miles to go" and they told me that they will not sell me tickets to fly to Iran. I requested them to send me documentation as to why and they refused. They have no problems taking the money coming from Iran, going to Iran... but, they will not allow me to use my Miles to get a ticket to fly to Iran. If there are flights to Iran from all major airlines, all travel agencies online and brick and mortar are selling tickets to people to go to Iran, why should Wells Fargo not issue tickets to Iran? They would not provide any documents, or any proof that this is their policies. I am not sure how they can do this.


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Be careful with this bank. Aside from all the bad publicity over the last few years with Wells Fargo I've remained a customer for over 12 years and remained simply because of the banking app... But I regret it now and hope to find a better bank soon. It seems this bank likes to hold incoming debits and checks until the account gets below the required amount for the funds to go through and then pushes the transactions through overnight when the account is short resulting in overdraft fees. Sometimes the transactions will come through only hours before funds are deposited the next morning.


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My wife’s father passed away at the age of 99 on September 3, 2017. On September 5 his lawyer emailed a copy of the will naming my wife as representative of the estate with second choice being the attorney. Since he had 4 accounts at WELLS FARGO listing my wife as POA/POD and her sister as POD we went to a local WELLS FARGO office in Waupun, WI on 9/11 after obtaining certified copies of the death certificate along with copies of the will. WELLS FARGO Waupun branch manager informed my wife that she was not listed on any accounts. We left shocked. I later requested copies of the most current version of what WELLS FARGO calls relationship change agreements. Upon reviewing each one of the agreements, my wife was listed as POA/POD on ALL accounts with her sister listed as POD on all accounts.


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Every time I try to use my Wells Fargo debit card they decline it making me look stupid on numerous occasions. I have called them numerous times to resolve this issue and every time they have a different excuse as to why I got declined. But my credit card that they pushed down my throat and sat in my purse for 2 years before I was forced to use it because my debit card was declined. It’s crazy causing big problems in my 30 year marriage and causing me a lot of stress. I’m ready to get a lawyer to resolve this problem. Thank you.


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I had an account with them for 15 years and the charged me 11 overdraft fees because of $1.49 soda pop. One of the biggest con-artists of all time. They rob you blind and they laugh at you in your face. I will never recommend this bank to anyone. I've been with US Bank for 7 years and I never had a problem with them. Wells Fargo bank is nothing but bunch of Crooks, thieves and Liars. Collection agency called me today and the collector was having the same issue with Wells Fargo but she said it's her job and she has no choice but following the rules. This is for all the people out there. Watch out for your money. Don't trust this bank. I remember few years back Wells Fargo was in trouble for scamming people and here it is again.


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WellsFargo.com online banking system is a big fat joke. I constantly get locked out for "trying to log in with wrong username/passwords too many times". This happens at least 3 times a year. It looks like system is purposely lock you out so that you can create new passwords every so often. This is highly illegal and frustrating. The banking center is clueless, and doesn't want to address the problem, all they do is give you a temporary password. I am seriously considering doing my business with BOA or local credit union.


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I am fairly new to Wells Fargo and have had the worst experience. I currently own several businesses and bank with several banks for those businesses, and have never been treated the way I was treated today. Kathleen from Wells Fargo online banking was very rude, overtalked me the entire call and begin to elevate her voice. I just set up 5 accounts, merchant services, payroll services, which will all be cancelled. I seriously doubt they will go back and listen to the call, however if it was definitely experience that I will never forget.


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We purchase a window and Wells Fargo holds the loan. Was not told that there was no grace period. I paid my bill on the next day after my due date and I was charged $29.00 late Fee. I have loans with Wells Fargo and have grace periods. Don’t know why this one don’t. There is something very wrong. Before signing anything with Wells Fargo ask if there is a grace period. Looks like they are all over the place with their loans. The first chance I get I’m out of here. I’m going to send this to the Attorney Generals Office.


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Have been with this bank 4 years and never have a benefit. This bank charged $105 only cause I️ was two days with insufficient funds. They are so thief. Stay away from Wells Fargo bank!!! I am closing my business and personal account today.


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I have been with Wells Fargo for over 10 years and last month my account got hacked and someone deposited Fraudulent checks into 3 of my accounts. As soon as I figured out what happened I immediately contacted the bank and disputed it. Now yesterday I got a call from the scam department telling me that I was at fault and I am the reason my account got hacked and they are closing my account because somehow I am the reason why my account was hacked. I have never had an issue with Wells Fargo until now when my account got hacked. And now they are closing it because somehow it is my fault. Then another reason is as well that I had transferred money between two of my accounts and they charged my a penalty BECAUSE I transferred between my account. How stupid is that? Like yes I get charged transferring my own money between my accounts.


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I had a fraud charge on my credit card, reported it same day it appeared on my account. It was investigated and removed from account, was told they would issue me a new card within 7 to 10 days. Never received card, called and was told they closed the account and I would have to open a new account, so after hours of trying to make them understand I didn't want another account, just wanted to keep the one I have with a new card, they issued a new account with a smaller credit limit, and now I am paying two accounts and two interest charges, this is ridiculous. Have no choice but to pay both since I don't want to destroy my credit.


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Wells Fargo has messed me up several times over the past 8 months... everything from freezing my account to currently not honoring my retirement deposit because they said it was a fraudulent deposit. I'm now locked out of my account until they get their act together. Once this is done, I'm withdrawing my money and moving to a different bank. I've been with Wells Fargo over 10 years and never had the problems that I have had in the past 8 months.


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I am small business owner and as a bagel shop we go through a lot of coins. Wells Fargo just started charging us to get change from them. As a small business owner that is outrageous having to pay to get coins from them. Will close account soon.


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Have several accounts with Wells Fargo and have for years, including my business account. This past May, I sent in a check for FULL PAYMENT a week before the due date. Two weeks later, I got slapped with a $40 late charge and was sent a letter along with my check that was sliced in half. The check had been damaged---by Wells Fargo---when they opened the envelope but that didn't stop them from charging me the outrageous late charge. I called and complained and it took nearly an hour, talking to various "supervisors" for them to admit it was, in fact, a "bank error" and that they'd refund the $40. 


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I am the administrator of mother, trying to collect stock that is being held by them. The company is coming up with different reasons why the stock can’t be transferred. Unanswered questions, dates don't match. Each time they use up the entire wait time. There seems to be nothing I can do but play they're stalling game.


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STAY AWAY FROM THIS BANK!!! I repeat, STAY AWAY FROM THIS BANK!! They are crooks! I had a couple hundred dollars in my account for days, I deposited $400 more to make a bill payment. I received a confirmation that the bill was paid, two days later I check my account balance and Wells Fargo stop the payment on the same day placed a levy on my account and only took $450 in order to charge me $125 lawyer fee and $35 dollar overdraft fee but here’s the kicker! My account was still active after even with $50 in because they didn’t want me to know the account was overdrafted or had a levy on it so I can keep depositing money into it!!!


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I purposely didn't spend money for 3 days and woke up this morning with a lesser balance than I went to sleep with... The CS banker tried to convince me that it was Uber and a subscription I had for $7.99, but that can't be because the pending transactions are already deducted from the balance! They've been doing this for some time and I finally caught it... They've taken my money for the last time!!!


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Few days back, I initiated money transfer from BOA to WF from WF account with 3 business days method. When I noted, I still don't have funds after 3 business days (with money deducted from BOA already) in my WF account, gave call to customer care. Customer care is simply clueless and kept pushing me that I did transfer and I am responsible for it. & kept pushing me to check with other bank when they should be taking ownership of this transaction. They simply don't take into account that they provided online platform to money transfer. Worst experience from Wells Fargo customer care.


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Was charged $2 for a few transactions in which I had forgotten my password, so even without verification of identity the bank charged for services outside the network. Emailed complaint and I don't think the service support individual read through the whole message before responding, the bottom line is Wells Fargo will charge fees on top of the fees out of network ATMs charge. Credit Unions are looking very good!


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My husband had an account with Wells Fargo, for his work's direct deposit system. When he created the account, we agreed to use the option where it will not allow you to over-charge the card. We subscribed to an app that did automatic monthly payments. We cancelled it when he lost that job. They charged us for the last month, and then we were negative. The following is how it went, without my husband or I using the card once: 9/30/17-- neg. $51.39. 10/03/17-- neg. $71.38. 10/04/17-- neg. $106.38 (ending balance). neg. $126.37 (available balance). 10/05/17-- neg. $106.38. 10/06/17-- neg. $126.37. (Today) 10/18/17 @ 7:56 AM--WELLS FARGO closed the account while the balance was at $161.37. By closing the account, they rendered us unable to get into our online account to see why the money kept disappearing. Needless to say, Wells Fargo will not be who we work with.


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Last night my Wells Fargo checking account showed 3 credits from refunds of purchases I returned... this morning I looked at it again and all three of them were completely GONE! I called the bank and they blamed it in the visa company but I am at this point not feeling the love. Has anyone ever heard of such a thing even being possible? The banker said the amounts will show up again at some later date and again blamed visa. I think she was lying. I told her about the Bank of America class action lawsuit where the bank got caught holding people's money back hoping the would bounce checks... it looks like Wells Fargo may be doing this?


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Carrier offered 0% financing through Wells Fargo so my financial adviser said to go for it rather than use money in my IRA. I have excellent credit, never have made a late payment, and have never been denied credit. My online application was turned down by Wells Fargo without explanation, in fact they didn't even notify me, they notified the heating contractor who then phoned me. When I called their customer service they were not willing to help me because my phone number didn't match their records, even though every other piece of information I gave them did match. I was told I would get a letter in 30 days explaining why I was denied, not exactly timely information. When I asked to talk to a manager I started getting hems and haws and excuses. I will never deal with them again.


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Wow. First time I actually had to call this bank. Will be sure to never do that again. Wound up in Spain, I think, at one of the "call centers", (See: "torture chambers"), was given incorrect info RE a bank to bank transfer. Got with my other bank and sorted it out, then decided WF should be informed about their overseas call centers lack of competence. Got a couple of 19 YO girls who gave me a hard time, and just figure I'll let them sink their own ship from now on, and do as little business as possible with this bank. I have several accounts with WF, but am concerned about their stability now.


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Worst banking experience I have ever had in my life. I had an account with Wells Fargo for Bob's furniture. I called them to close my account and get a pay off estimate amount. The pay off amount more than the entire balance for almost $600 and they couldn't give me answer from where that extra/not making sense amount came from. They just charge me that $600 and they can't explain why. The representative lady told my wife she DO NOT KNOW WHERE THAT EXTRA CAME FROM. I called again to find out. The other representative gave me an attitude, she doesn't speak English and it was hard to understand the situation. I asked to talk to someone else she refused. The original amount was $4599. I end up paying around $7000 and no one could explain why. I recommend everyone to just avoid doing business with this bank.


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Their online site has been down for at least 3 weeks, now, with no answers or help in sight. I'm unable to get a sizable refund due me from a retailer because they are having problems issuing the refund to my Wells Fargo card! This is just maddening!


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I've been having problems with Wells Fargo for a while now. Wells Fargo is getting slick on how they charge you fees. Now because I answered an email, on how was Fargo customer service was doing. I gave them a bad review a couple weeks ago, now they took my check that I put in the ATM and put a hold on the full amount. Any manager for customer service had a bad attitude and was trying to treat me like a little kid. When Wells Fargo got sued a lot of customers started getting charged $35 fee on $0.50 because they needed to pay back people. Wells Fargo is the worst bank now that's out there. The customer service on the telephone, and inside the branch, think that nobody knows anything except them. Then when you show him proof, they're wrong and you're right they treat you like **. And think they only have education and they bring it up to you. That is why I don't need money in Wells Fargo and I'm going to another bank. 


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I opened a charged at a national chain store. I wasn't aware at the time it was through Wells Fargo. Had I known that I NEVER would have opened the charge. I never received a charge card. Never received a bill. I had given my current address, for reasons unknown Wells picked up an address I have been in for over 10 years. I finally receive a call from Wells, about 3 months ago. Still have NOT received an itemized statement. They assured me it wouldn't be reported to the credit bureaus. That was a lie. Initially spoke with one woman who was going to mail my itemized statement and the removal of delinquent fees, still haven't received anything. Did a follow up call and spoke to a person who took her place. He said it would take two to three weeks to received the bill! He also stated the mail came back??? I have received one piece of mail from Wells. I just don't get it. How can Wells Fargo still be in business???


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I'm a new customer of two weeks, I needed to get $1100 out of the ATM and was told I exceeded my daily limit??? I called and asked for my limit to be raised and was told my limit would stay at $310 for the first 12 months, WHAT THE!!! So I said, "Fine I'll just wire the funds," I quickly was told until I've passed my 6 month new customer period I would not be allowed to wire money. WHAT THE HECK... This bank makes it impossible for truck drivers like me to conduct business in a small window of time over the road, I feel like I'm being treated like I'm 12 years old.


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Worst bank experiences I've ever had. Constant monthly fees. Once they did an automatic transfer that paid my credit card with them off in full which at the time I did not have enough money to do and so without seeing it, I used my debit card on simple things $5 or less and got charged a $35 overdraft on about 6 transactions. I called them and they tried to give me 25%. After about an hour on the phone, I regretfully settled with them giving me 75% back. Overall I just have had issues with this bank for all 4 years.


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I paid off two seniors' loans. Wells Fargo kept the payoff for itself. One senior has to keep paying the other senior Wells Fargo took everything from. I reported this injustice to every bank regulator who did nothing so I took Wells Fargo to court myself. The Wells Fargo lawyer moved the case to another court that I can't easily get to then lied about Wells Fargo not receiving the loan payoffs then filed to have the case dismissed.


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I'd had an account there for years. Always in good standing, never overdraft or any issues. One day I decided to stop for gas while traveling on a weekend. My debit card was declined. I do not carry cash but desperately needed the gas so I puttered to the nearest location on literal gas fumes for a withdrawal. Card declined. Stuck in the middle of nowhere with zero cash or way to get any - but with thousands supposedly available in my Wells Fargo account, I decided to call customer service. I was told there was no one who could assist me on the weekend but to call back on Monday. I requested that they reinstate my card as active, explained my dire situation, etc., but was told that while there was NO signs of fraud on the account, that nothing could be done. I would have to contact them on Monday during business hours.


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I am writing this letter to share my experience so that others will probably learn and make sure to not use this company for any kind of home loan. I am a physician and well qualified for a loan. I contacted Wells Fargo myself in March to initiate the process of getting home loan. It is literally now September 26 and I am writing this letter as well as a letter to the Better Business Bureau and Fair Credit Lending Company about my experience and will be blogging about it in bigger pockets and my personal blog. After multiple delays on their part (for which they charged me 2x for extending closing date) even though all papers were always turned in on time, the company is now requesting I pay for another extension because there was delay on seller's end. Also every time there has been an extension they have attempted to raise my interest.


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Wells Fargo is ridiculous. I have a checking account and my account became negative. As I noticed, I deposited money to cover the exact amount. Tell me why, I got an overdraft fee even though I deposited money that same day, which put me even further negative. It makes no sense. I called to get it reversed and explained what happened and the customer service agent said they couldn't do it. I said, "This is a mistake you guys made." All I got was, "I apologize, thank you for choosing Wells Fargo." So they get to keep my money?


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I called Wells Fargo to report fraud due to a deposit into my account in the amount of $6,500 to my WF Online Banking prior to any other fraudulent activities. Suspected a big fraudulent withdrawal and told this to WF. WF Credit Card department finds and declares fraud. Sends new credit card to the fraud address in California, I live in New Jersey. New credit card used in California fraudulently.


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I am very disappointed, very upset with my Wells Fargo Bank. I have an account since 2000. This bank can't do nothing to stop the scam that was my money and I did call and stop the payment right away. The customer service are not well train. They don't know what to answer. I lost my $150 and that's not fair. I am very, very upset. Also they need some nice people in claim department. People are so rude and mean in that department. They don't want to help you at all. In that case I have to look for a good bank who can help me if something like this happened in the future. I hate to do it but I have to secure my money and need positive and trained people.


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Drive Thru Teller -- 22nd Ave N/34th St N Branch -- St Pete, FL - Today, I went to the Drive Thru Teller, commercial entrance at the specified branch. There was one customer ahead of me and no other customers, yet I waited for 15 minutes --- the girl in front of me had time to fix her hair and put on make-up. Finally, it was my turn. I wanted to make a $30 withdrawal: 2 rolls of quarters and 10 one dollar bills. This is the second time I have gone to this drive-thru to be told --- "Sorry, we have no quarters, you will have to go inside." I then went inside and there were three teller windows open --- I waited in line for another 10 minutes. Was told they will make sure this doesn't happen again. I'm sure it will happen again because they are totally incompetent!! Make sure you can serve your customers efficiently!!


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I took out student loans through Wells Fargo and they have since become impossible to deal with. I originally took out these loans because I was desperate to finish school and had an active savings/checking account with them so thought why not. Oh to be young. I have since cancelled my bank accounts due to incompetence on their end and am only giving them money for the student loan. 


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I have been a Wells Fargo Small Business Advantage customer for many years with a 100K credit line which has always been managed responsibly and paid on time. I have ALWAYS made my payments online, directly through the Wells Fargo website. Around the first of the year, Wells Fargo made extensive changes to their website. Apparently, something is not working correctly, because since that time, EVERY payment I have made online has not processed through my bank where my payment accounts are located. My bank has told me that the Wells Fargo website has never even initiated the payment. I always print the confirmation code from the website, and I have made every payment well in advance of the due date, and well in excess of the minimum amount due, because I am trying to get the account paid off quickly.


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I've been with Wells Fargo for over 6 years and have had multiple fraud charges occur within the past couple of years. Most recently, a charge came through my account for a service that I had canceled within 12 hours of initiating the request (for ADT security services). No service was rendered and I received no benefit from the company. When I called (ADT) to cancel, I was told that my e-check would be canceled and no payment would be taken from my account. Two days later however, $108.16 was taken from my account. When I called Wells Fargo to file a claim I was told they were issuing a stop payment order and the amount would be credited within 10 days.


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I have been banking with Wells Fargo for over 20 years since they were Wachovia. Have never had any major issues until about a week ago I tried to login to my mobile banking and it stated I had no accounts for online or Mobile use. I tried to go on from the computer and still no luck. So I called the online and Mobile Banking Department of Wells Fargo and was told that my account had possible fraud and was being investigated so my online banking and mobile banking was shut down. The one girl told me that my account would be open back 10 days after the investigation started which is on the 21st of August. She stated that it would definitely be back by the 1st of September. I called yesterday September 2nd and the lady told me the investigation didn't start until August 28th which was the last day I called and that my mobile app and all my online banking will not be up until September 10th. 


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Recently opened a bank account at Wells Fargo. I explained that I had been the victim of several identity theft situations taking YEARS to resolve and costing me thousands of dollars after bank statements were stolen out of a locked USPS mail box. I asked them to under no circumstances send ANY mail to my home address. They agreed. Then they sent statements with account numbers as well as an ATM card to my mail box. I tried to call them and talk to them about this. On 8/31 for a period of over 2 hours I spoke to eight people at 1-800-877-4833. Every single person including supervisors were unable to help me. I was placed on hold eight times. The last person I spoke to who had a strong foreign accent insisted on my giving them my FULL social security number. Then the next day they called me again, a person named Myra from executive customer service called me at my home.


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Had a checking and savings account with WF from the time they merged with Wachovia. This bank is a playground for the employees who all congregate in the teller area and shout to each other jokes and get sad when you ask them to keep it down because you cannot hear the teller. In view of the CEO scandal, had no confidence in them to trust my hard earned money with the bank and moved to a local credit union - quiet, customer focused and competent.


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Of course it was easy to get a loan which I use to help get a car that I needed since my last car caught on fire. I've been banking with Wells Fargo for over 16 years so I figured getting a person one from them would make sense. I went on maternity leave this past summer and I did not have any income coming. My job does not offer maternity pay. I called them and asked them if they could put me on Lower payments or something or anything to help me get through the summer until I went back to work. Of course they were unable to help me. They said they don't offer any hardship assistance unless you are currently working which does not make any sense to me. How can you not help somebody when they are not making any income? 


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Why?! After entering the wrong PIN twice my account is locked and I must go into the bank to reset it per Customer Service!!! It's after hours people!!! Give me at least 3 tries then the ability to change it online!!! I'm human and do sometimes forget PINS. Thank God it's not an emergency. I will be removing my savings from WF.


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Wells Fargo gladly accepted bail out money from the US Gov't. However, god forbid that a person falls on hard times, communicates to them the issue, gets behind one payment and receives harassing, incessant auto dialed calls, with extremely RUDE individuals attempting to collect a debt. Especially, when you have been a stellar client for over 10 years.


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I had a small food service business that I had opened up inside a call center so the food was to only be sold to the private employees. I had a probationary 6 month agreement with the call center's Director of Operations to see if the food business would be successful enough to continue on after the 6 months. DaVell ** of Wells Fargo in Las Vegas (**) had come to me asking if I would be interested in a Point of Sale terminal called a Clover. I told him that I wasn't sure if my food business would be successful enough to continue to stay in business as I was in a process of finding out if I could keep my business open long enough to even consider something like the Clover. He completely lied to my face with false information. He said that it wouldn't matter if my business closed down because he would have the contract terminated with no penalty fees based on the fact that the business didn't make it. He also lied on the length of the contract itself. 


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I called 07/12/2017 and spoke with Demika to update my telephone number. Needlessly to say it was not done and as a result I missed important information from them, addition to Raul not understanding English and messing up my payment when I called in. Wells Fargo is crap. And their customer service representatives need more adequate training. I guess making fake accounts was the only training they received.


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My review does not include giving Wells Fargo Financial a star. Wells Fargo acquired what is now called Wells Fargo Financial from a loan finance company some years ago. Wells Fargo Financial has held up the closing of my home by their inability to provide the title company with a payoff amount. We now wonder if there is a cover up going on. We have spoke with 6 people two purporting to be a manager and was promised a pay off amount in 2 hours or at 9:00 am the morning of the close. Property to close at 11 am EST.


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Been banking with Wells Fargo for over 15 years. The past year has been a nightmare of incompetency and apathy. It's truly shocking and I just can't do it anymore. In April, they said that we had to close down all of our accounts and start new accounts because my wife's information "was found in a fraud ring" they were tracking. This was terrible news on its own as we have several accounts most of which are tied to our business and our clients make transfers to these accounts and have for years. To start from scratch on everything was not fun. However, had I known that I would be met by an army of Wells Fargo employees who didn't care one bit about helping us out, I would have just taken our business to another bank. Instead, we began the process of setting everything up new again and it literally took more than 4 months and 10+ hours a week on the phone and email with them to get everything set and working again. 


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When I opened both checking and savings accounts with Wells Fargo two and a half years ago, I didn't experience any major issues with them until now. Two months ago, my checking account was in overdraft. I called the Overdraft Protection Department to make payment arrangements. As soon as my paycheck arrived in my savings account, my whole paycheck was gone! I called the bank in tears, demanding to have my money back. Despite filing a complaint against the Overdraft Protection Department, the damage was done. They disregarded the agreement, and I was labeled a liar multiple times by numerous representatives. Because of them, I couldn't pay my bills, buy groceries and almost had my electricity turned off. I've already opened a checking account with a different bank, and looking forward to severing ties with Wells Fargo. I wouldn't recommend this bank to anyone, unless if you enjoy getting screwed over.


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My experiences in the city of Spokane are better than they were in Houston. Here in WA, I feel that I am getting more personalized service, although there are not as many branches. This bank was not as fast to catch on to fraud protection as other banks though. We had an issue and they accused us of being complicit. But one bank manager believed us, and we got our money back.


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In 2015 my husband received an insurance settlement. The check was drawn on Wells Fargo and our bank wanted to hold it for 30 days because of the size of the check. We went to Wells Fargo to cash the check knowing they would charge a fee because we didn't have an account. Once we got up to the teller she told us she couldn't cash the check without manager approval. OK fine. The manager comes over and escorts us to her office and explains to us the only way they will cash the check is if we opened a checking and savings account and she would allow us $2500 that day and the rest would be available in the new account the next business day. We had no choice. This was his worker's compensation back pay and we needed the money to pay back rent, utilities, etc. Basically we were extorted into opening accounts. If we didn't open the account we wouldn't be able to cash the check.


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My experiences are good because I know all the people at my local (small) branch of Wells Fargo. If I have a question or problem, I drive 5 minutes over there and talk to them. They have been good to me, and I have used the bank for years for many kinds of transactions. It might well be different if I banked only online or using the ATM. I'm not crazy about some of the online offers I get or the way they post notices of my bank statements online. But I also like their online service to send money to someone, newly updated to Zelle.


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I love Wells Fargo. My entire family has banked with them since they purchased all of the Wachovia banks. The transition to Wells Fargo was a simple and smooth. Their apps are wonderful as well.


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When my account was victimized by fraud, Wells Fargo did OK until, without warning, they denied access to download my previous year's records -- thus hampering my tax prep efforts.


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Wells Fargo = professionalism and excellent customer service compared to Chase and Bank of America where I have banked before. Every encounter I've ever had, be in person, via the web or phone, I have always had a very positive experience. The person(s) I interacted with are courteous and appeared truly happy to be of service - NICE!!!


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08/08/17 - Called Wells Fargo from Chile. Told must make international wire transfer IN PERSON. 08/10/17 arrived on overnight flight and handed banker a filled in form with all pertinent information on WF Check list, he submitted 8/14/17. Went to bank to inform that recipient account # was wrong and other information missing. Funds withdrawn from my account 08/10 but not received in Chile. Given a ref # after giving correct information. 08/15. Went to WF. Saw banker who again took the correct information and submitted it. 8/16 went to WF. Saw banker who confirmed information had been updated that day and gave me another ref#. 8/16 no record of funds yet in Chile. Had to fly to Chile. 8/18 Bank in Chile requested proof of transfer instructions which was asked via email and phone to WF Bank manager. 8/ 20, 21, 22 Still no funds and no proof instructions. Just a note that the bank was "escalating the process."


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I have never had any issue with Wells Fargo online access, or banking services. There have been no known breaches of my personal information or any leaks of information.


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The staff is always helpful however I dislike the $10 monthly fee if you don't have direct deposit, swipe your card 10 times in a month at a store or go below 1500.


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Wells Fargo has mismanaged its customers' money for centuries. Their stagecoaches were robbed, almost daily, and usually it was an inside job committed by their own people during the Old West. Nowadays, they rob their customers in a multitude of shams, and schemes. Just a few: by charging ridiculous overdraft fees, unless the customer specifically declines that option. Re-ordering, or timing the transaction's documentation, or timeline, or its sequence, so that OD fees will be incurred; creating new accounts under existing customers' names, and exposing their sensitive, personal data to hackers; They're one of the reasons for the Housing/Finacial Crisis of the mid 2000's, and they're still practicing the same tactics for which they were previously fined billions, for destroying the lives of millions of honest Americans. Crooks.


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When I first joined WF I was giving these people at 300-400 in overdraft fees. I begged and pleaded with them to stop holding payments and release when they collected their money. It wasn't fair. Then a class action lawsuit was brought about, it helped some but I carefully watch my account. I have a dedicated account for bills alone. They have a ways to go however, they have come a long way as well.


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Account got hacked a couple years ago but Wells Fargo's fraud unit caught it. It was a major pain to close and open new accounts. Also, sold my home and took 23 days to clear proceeds check. Local attorneys' trust check. They called it 7 day hold. Weekends and holidays made it 23 days.


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They will tell you anything to get you to start the loan process, assuring you all the way to the underwriter's big NO that there will be no problem. I brought up my concerns at the very beginning, and these were the factors that lead to the loan non-approval, but meeting with 3 layers of loan officers it was obvious in retrospect that they just throw anything at the wall and hope something sticks to get a nice commission.


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At my local branch, the tellers and managers are always helpful and very friendly. When I was charged fees on my savings account they helped me change the type of account so it wouldn't happen again and got the charged refunded. Banking there is quick and easy.


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I've been with Wells Fargo about 15 yrs. After returning from several yrs of being overseas, WF helped me reestablish bank accounts, credit, investments & auto financing. They have been responsive to problems, taken appropriate actions when needed. I'm very satisfied with Wells Fargo banking.


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I have been with Wells Fargo since 2009 and never had a problem until now. I had to call Wells Fargo three times due to packages not being delivered or the package has arrived damaged. When I called customer service they transferred me to their dispute department who never filed my dispute or gave me a claim number. This wasn't the first time. I called and made two more disputes that never got filed and was even given a false claim number. 


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Clerks were rude. When I tried to cash a check drawn to me on my acct. to pay a contractor. Refused a CC, couldn't get a loan, refused to reverse a fine cause I couldn't make it to the bank due to snow. I closed the acct and don't deal with them anymore.


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Even though Wells Fargo has had its difficulties in the past I have always received the best care from them whether it be in person, on the phone or online.


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I have always had great experiences at Wells Fargo. Customer service has been very helpful where needed. I have been to several different branches and had had the same experience at all of them.


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I know they have had their problems and that humans for you, marketing on TV, they are trying hard to get back public's trust. Clerks behind the window are well trained and can count. They are very friendly and their first language is English or they speak English well with good diction. That's important for us old heads. Also easy access, good parking and bright.


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I like to bank with Wells Fargo. Everything is going good. They're very helpful and good service friendly people. They explain real good how the bank works and have the right information to give a customer to bank with their bank.


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Love Wells Fargo. People who work there are very caring and personable. If you have a problem you go to the bank and they fix it immediately. Easy to get to, within walking distance, right in the neighborhood.


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I caught a fraud charge and then they asked me about another one that just came in - a charge in the UK. And the credit card fraud that came to light. Closed my credit card account.


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I've been banking with Wells Fargo for a long time. For many years, I only had checking and savings. I liked their companion savings idea. That would save to the next dollar. Then I liked the savings incurred for every checking transaction. I refinanced a car loan through WF. I'm almost finished and am pleased with this company.


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We refinanced our home a little over a year ago through Wells Fargo. They were extraordinarily helpful, gave us a great rate and their service was outstanding. We have virtually all of our financial products with Wells Fargo and couldn't be more pleased, despite their one glitch of bad press, which has since been rectified, but didn't affect us.


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I have been with Wells Fargo since they took over my bank and my experience with them has been positive. I do all my banking online, drive-thru and in person at Wells Fargo and find them to be user friendly and they have good customer service from my experiences.


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I gave customer service a low score because I have had some problems with them before. My situation is unique where I have a trust checking account I have no access to that a family member controls. It is linked to my personal checking account to transfer money to. Both of our names are on the account because it is the only way for them to transfer to my checking account from another account I have no access to. 


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Although Wells Fargo had some hiccups in the recent past, I can truly say that they are striving to get to the level and standards that they were founded on. Good for you Wells Fargo!


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Been with this bank over 20 years, most have been good. But advisors are hard to reach, bad on returning phone calls. Local level they are great. Never had a security problems.


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I've been a customer of this particular bank before it was acquired by Wells Fargo. The customer service has not changed. Always someone available to offer you advice or point you in the right direction.


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I opened my account at Wachovia. Several years later Wachovia was bought out by Wells Fargo. After the initial problems, Wells Fargo has continuously refused to allow transfers from my account to accounts of known individuals of myself, and consistently has refused to allow transfers to my own accounts at Citibank. Consistently Wells Fargo has used Hinder to prevent the use by myself of my own account and has placed any number of excuses to do so, in exactly the same form and manner that that same Hinder has been placed in the 60's and 70's against the Vote for Woman and African Descendants. This form and manner of Hinder and its excuses amount to determined fraud, it being not in doubt that forms of War Profiteering, Racial preferences and abuse of "Homeland security" protocols would be in play to commit these forms of fraud through Hinder.


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I think Wells Fargo is a sorry bank. They've taken money not owed to them from my account. Twice with piss poor customers service. Bad manners toward customers.


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Wells Fargo is very understanding and always willing to work with their customers. You can rest assure they are there to see to your needs and help with any issues.


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I've banked with Wells Fargo since 1984 and have always been satisfied with their service and product offerings. They have been proactive about making recommendations that benefited me based on my financial situation. I don't think any bank has great savings rates which is why I did not rate them a 5 on financial services. I also do not like the recent changes to their website. I find it very cumbersome to use and navigate. I have shared this with Wells but they prefer to mimic the limitations of their mobile app. I do use the mobile deposit feature and find WF's app much easier to set up than others.


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I have banked with them for a couple years prior to getting a loan and my interest rate is 18.99. Freakin' ridiculous! After all is paid off I will be done with Wells Fargo!


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The teller told me to come in and sign my name for this particular credit card. "That's all I have to do?" "Yes," she said. I was at the drive in window so I had to drive out and turn around down the street. I go in the bank and they proceed to ask me all these questions. This is not just signing my name. They asked how much money I made. She already had put down some figure when she found out I worked at the wine store close to the bank and the figure was incorrect. My complaint... #1. Trick to get me in the bank. #2. The fact that I worked at a wine store that DOES NOT meet with the standards of the LDS CHURCH. Obviously she was a Mormon. It gave me a bad taste in my mouth. I DIDN'T KNOW WELLS FARGO was owned by the Mormon Church! I am moving to a different state and there is a Wells Fargo there, but I am going to look into a different bank. I don't like to be tricked. Be honest!


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I had an account for a couple of years with them. Then my check would be deposited and my Debit card kept getting declined. I would have to drive back to the bank for them to reverse my check... Cash it. Then deposit it. This happened 5 times consecutively. Then they would cash my payroll check with no explanation. I was referred by the teller to go cash my payroll check and then I could deposit the cash into my account. My reaction was, "NO just close my account." This was around June 13 this year. I get a call recently saying I owe $155.00. So now I've got to go argue with them over their ignorance. They should be ashamed and fined. I worked in the same town about a mile from my bank. The agent asked me if I was refusing to pay them and I said, "Yes until I can sit down view my account in person." Then when they find their mistake not to worry about apologies. Just do me a favor and CLOSE MY ACCOUNT.


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Wells Fargo Bank is not the best one but it will do, close by to where I live, they have been there for me at times when I needed the support. Other than that their web page has changed extremely.


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They tend to change their min deposit on a regular basis so keep an eye out. Also won't alert you about your account being overdraft until it's too late.


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We have had our accounts at Wells Fargo since 1987, and have never had a problem. We were transferred to a state with no branches, so I simply use mobile deposit. I can't imagine not being their customer.


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I use to bank with Wells Fargo for many yrs and I left them after they decided to charge rates for a checking account and when I left I think they ripped me off for $500.00 but not sure. Had no way to prove it.


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Staff have always been helpful, and quick to correct errors. When our debit card was compromised, the bank's agents promptly replaced our funds and had a new card to us in a couple of days. We have been with the same institution as it evolved from Wachovia, to First Union, and then to Wells Fargo. All great.


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I lose money every month and the online account goes down for some time and it is difficult to tell exactly what has happened. Had so many charges at the end that it broke me.


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When I moved recently, Wells Fargo was the easiest and best company I dealt with thru the whole move. They treat me very nice and always take care of my needs. Not one bad complaint. I love Wells Fargo.


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Customers money can be sent to a criminal using Surepay through a partner company called Zelle. Zelle allows people to set up profiles using other people phone numbers. When you send them money and it disappears, Wells Fargo disappears and claims they are not responsible because they used the right number. It's banks doing what they do best guys. But this one is scary because Wells Fargo is ignoring the issue which means the scam will only grow because the thieves know Wells Fargo will not take any action to find them.


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I tried to access my online Wells Fargo account today, which I have 2-Factor Authentication (2FA) enabled for added security. Upon successfully logging in, the Verify Identity page incorrectly displayed my phone number to which the 6-digit authentication code was supposed to be sent. Not only was my mobile number (which has not changed in over 12 years) not included in the selection list of numbers, but also 2 incorrect phone numbers which do not belong to me (nor never have belonged to me) appeared in the drop-down (home number ended in ** and work number ended in **, in case this happens to anyone else). I immediately called Customer Service and was transferred to Online Fraud after I indicated that the phone numbers listed were not mine and that my number did not appear. 


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I lost my business because of the games these banks played during the recession. They got bailed out by our government and we lost our homes and credit.


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Sometimes the bank does not thoroughly explain the specifics of opening accounts and charges are assessed to your account without your knowledge. When I discovered this, they did remove the charges.


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I have been a loyal customer of this bank for years. I have always received great customer service and excellent financial advice from their people. They expand everything very simple and have never steered me wrong.


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When someone duplicated my checks years back they were quick to replace my $7000 that was stolen. Bank tellers very nice also. No problems with this bank.


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I got a check from my employer for a little over $500. I used the Mobile Deposit at around 7-9 am on a THURSDAY. After I completed the "deposit" it did not show up in my account even after a couple of hours. I called the main customer service number and they said my check is now voided, so I was able to take into a branch since there was some kind of issue. I went to the branch and everything seemed to go smoothly. I told the teller the situation and she confirmed my check was cleared and proceeded to give me a receipt. 


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I have many accounts both business and personal at WF. The staff there is always helpful and courteous. I hope their online security is good.


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Criminals. I closed my accounts that were with Wachovia when Wells Fargo bought it. Wells Fargo was awful. They cannot be trusted and lie and deceive. They will do anything to screw consumers for a $1 profit for themselves.


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Product value and seamless service with a smile. Transactions of all nature complete in a timely manner. Management available and prepared to jump in to assist customers and their employees.


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It's ridiculous that we still have to pay for money orders & cashier's checks when we hold accounts there. What are the perks of having an account then? I can cash checks at Walmart, I don't need WF.


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The online Wells Fargo site is much worse than other large bank sites I've used. It does have one great feature, the ability to "download" money from another bank account at another bank. This makes it easy to transfer money for my son's college apartment rent.


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I was incarcerated at Mays landing correctional facility under false pretenses... all to steal my social security disability monthly payments... When you sign the receipt to receive inmate clothes there is a box on the receipt giving Wells Fargo Power of Attorney over every inmate that signs that clothes receipt. The prison does not tell you your power of attorney is given to Wells Fargo bank when you sign a receipt after the jail provides you sneakers... I had no reading glasses, like many. The officers in classification do not tell you you gave power of Attorney to a bank for signing inmate clothes receipts. It is a fraud on the people... It is a private prison and the longer they keep you they made their own law that they can claim your social security disability payments... This is another bank fraud against the people... and Wells Fargo are taking advantage of people put in the system that do not know Wells Fargo has power of Attorney over them...


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I requested Wells Fargo Bank Gift Center department to have 20K of my points converted to cash ($200). Each time, they told me two separate checks ($100/ea) will be issued and mailed... and consider it "delinquent" if you don't get them within 7-10 business days. To date, I had to ask twice to have them issue these checks. Each time, I am given check request confirmation numbers, check numbers and claim numbers. WFB claims they issued and mailed four (4) separate checks and ALL FOUR SEPARATE CHECKS GOT LOST. I don't think this is possible. 


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I am not happy about how Wells Fargo handles passwords. They tell you that you have the wrong password and you have to change. But when I do change, they again tell me that the password I chose is not correct when they just approved it.


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There were times where I would be unable to access my online account. And then when I would call, they would say that my account was showing up as being closed. How is my acct closed, when I just used it earlier that day to make a purchases? My direct deposit was going in there every week, and I was writing checks for bills. I like the notifications they give, as well as the layout of the website and the 24 hour customer service.


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I've never had a problem with Wells Fargo and have been with them over 40 years. Great customer service, never screwed up any of my accounts. Own personal banker.


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I was paid with a check from Wells Fargo. I went in to cash it and was treated like a criminal. Was made to wait, under constant surveillance, for over a half an hour and was told I had to open an account and deposit the check. So I did. And then withdrew the money and closed the account. After which I kept receiving letters saying the account was under the minimum amount required and fines were applied. This kept happening for months. I'm not sure whatever happened with that as there was no way in hell I paid them, or ever will do business in any way with them, ever again.


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I find the customer service associates at Wells Fargo to be excellent and very personable. The important thing is that the bank has not left us as has so many others have done.


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We had a checking account & mortgage with them for years! However, Wells Fargo was not there for us when we needed their financial assistance through hard times! They made our lives extremely difficult! I pray we never have to bank with them again!


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They love to charge overdraft fees even when a direct deposit and a debit hits the account at the same time. These fees really hurt being on a tight budget.


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I was with another international banking institution before opening an account with Wells Fargo. I had been with the prior bank for over 6 years. I received a letter stating they had run a credit check and that they did not want me as a customer and that they had closed my account. In tears, I walked into Wells Fargo and explained what had happened, letter in hand. The bankers were supportive and I opened an account that day. No matter the situation or banking need, whether in person, on the phone or online, the bankers are there for you. They have every type of financial services you might ever want or need.


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I try to avoid in-branch visits as there is so much turnover that I almost never have the same banker for more than a few visits. This being the case, I find "customer service" at Wells Fargo mediocre at best. As I am familiar with other banks as well, I don't believe that is an exclusive flaw. BofA, Chase, Citi, all share in the guilt. They're probably a little better at the commercial level than the retail level due to the more "snobbish" attitude of commercial bankers who claim they believe in developing relationships (but not loyalty as they will try to steal those relationships if offered greater incentives by their competition).


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Everybody is so nice and very friendly. I have had a few things happen recently and they were always ready to help in my fraud case and getting a new account. I'm very thankful for their customer service. It's awesome.


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Things are getting better with Wells Fargo. Refinanced and they were very helpful. Kept us very informed about what was going on and when it would happen.


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They want just to sell, sell and sell. After they got the selling part done, there is no follow up. So bad. Therefore, I moved most of the investments to another bank.


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Have been a customer for several years, and have been very satisfied with their services. Online bill pay is a breeze, rewards are good on their credit card and CD rates are competitive.


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I like the branch I use. They always greet me upon arrival. They sometimes even use my name! Everyone is friendly and as helpful as possible. They never treat my questions as irritating. One even walked me to the atm and showed me how to use it.


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I like this bank. Been a customer since 1994. They are able to help with everything I need. I just needed a medallion signature and they were able to help me at no charge.


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Wells Fargo is a really easy place to bank and I've been doing so since I was 14. However, I wish there was messenger feature to chat with representatives in real time.


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Funds removed LEGALLY from joint account, the bank called me after 4 days, threatening me to return monies or police would be called. Wells Fargo then took it upon themselves to remove funds from my individual account. No explanation... no answers after 2 weeks for their actions. Now I have been shuffled to more than I can count "people and dept". That not one has an explanation. I guess my lawyer will get the answer from them. I have been banking with them 26 years. Very disappointed with handling of a very serious matter. ALL accounts closed... YOUR MONEY IS NOT SAFE IN THIS BANK!!! My experience alone explains why the rating is so low... They shouldn't even get 1 star.


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We have always paid our mortgage ON TIME! Wells Fargo did not process two of our payments and when we found out, the supervisor gave us her Employee ID Number and said that it was bank error. Now to find out it is on our Credit as Two Mortgage Lates. I contacted Wells Fargo to let them know and share our documentation: Conformation #. Date of Payment letter we received from them saying they got their payment. Then the notes from the Supervisor who let us know Wells Fargo had made a mistake. Twice. Wells Fargo Executive Resolution Specialist called me this morning to let me know they would not take that off and it was our problem. How is this bank still open? It is clearly not a good bank!


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I applied for a secured card, with a deposit of $300. I called to cancel the card, immediately after I applied, and I was told it was cx. These people refuse to return my deposit. This bank has caused me hardship and I had to obtain an attorney to recover my deposit. These people lied to me. I was told it was in the mail, then "You will have it back into your account" multiple times. I have been mistreated by this bank. Stay away from this bank. The case has just been filed, and hopefully I will recover my money. There is no legal reason for withholding my funds. Also, I never received their card.


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They have always been great. When I have had a problem with my checking account and online account. They do not pay much in interest on savings accounts or cds.


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We've been a client for 20 years or so. They seem to be interested in corporate type financing no risk high returns. They are never in the market for housing loans and only at a higher interest rate. If you ask for any information in advance they sent you to the typical salesperson who only and I repeat only in his commission. They gave us a credit card every year that we haven't ever used. The last straw is they removed their coin counting machine from they facilities. We plan on switching banks this year.


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Penalty fees by all means necessary became the norm. Customer satisfaction is very low on the list. Ten minutes before midnight, I paid bills online. Knowing that payroll deposit will be credited at midnight. I made a visit to the branch I opened the account with and was told that funds were instantly removed, even though my midnight deposit would have covered funds for bills written.


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I have been with Wells Fargo for over 20 years and I have always been treated the upmost respect and the employees are very helpful at all times when I call.


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I have personally had no problems with Wells. I don't support all of their actions or things they support, but their service has been superb. They have overcome some of their negative press.


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I find Wells Fargo to be a very fair bank. It would be better, in my personal opinion, if they offered small personal loans (such as 90-day notes,) to help their customers who may be in need of a small loan to tide them over when they fall into need, due to circumstances beyond their control.


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I used to bank at Wells Fargo but they were always putting pressure on me to borrow more or have more accounts or cards. But when I needed help they wouldn't even consider it. When I left no one ever asked why. Felt cold.


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I've been with Wells Fargo since 2011 and overall, I'm satisfied. I put my money in, I use it, the usual. It’s a bank. The only thing I do not like since it is so obviously underhanded is the fact that there is no integrated counter to see how many online transfers you have made between accounts. So you either have to slog through your transfers page and hope you're counting them correctly, or bravely soldier on and risk paying a fee. It's bull-hockey. All banks are bull-hockey though, and Wells Fargo is no different from any other corporation champing at the bit to weasel your hard-earned cash.


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My overall rating for this company is a 1 star. I would possibly give the company half a star if it was permitted. According to my best recollection I have been saving money in my 401k through my company for as long as I worked, I had a major class that I had to take in order to further my education and career. Everything was normal at first. I asked for to use my money for my future class and I was faxed paperwork within a few hours to start my claim. I called the school I was going to attend and received a quote to show what it would cost to take the class. I sent in the paperwork and waited for a response. After a few days I called back to check my status, and I was told I sent in the wrong paperwork in a very rude way. I was told I need a invoice instead of a quote, after the conversation with the employee of Wells Fargo I was a little frustrated about how was treated and the lack professionalism. 


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Been with WF since the 70's. Once it bought Northwest out it all went downhill. It's run by way too many computers. Employees have no authority. Get rid of its massive ego.


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Only bank that help me to open an account with my parents and I on the same account. Dad had a bad stroke and mother blind and with hear aids and walker. I'M their POA.


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I was fine with Wells Fargo and have been banking with them for years until they treated me like a criminal. I mixed up check books by accident from another institution and deposited a check from an account I closed. I explained to them what happened and they immediately said they were going to automatically close all my business and personal accounts. I had to write a letter to upper management and spend an entire day fixing the situation. I guess my stellar credit, the fact I was in major fraud at the DA's office, or the fact I never bounced a check with them or had overdraft issues wasn't enough. If I didn't need a corporate account I would go with a credit union.


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Had a problem with bank fraud. They accepted a check by photo deposit with no signature on it as a rent check! We have not ever had a rental in our lives but they still blamed us! We reported to the police. Proven to be someone else but we were treated like crooks. Had a Wells Fargo card and it was closed same with our bank accounts! We even have had our home loan with them with not one problem. Very poor customer care.


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I have a home project loan with them. Can't go to any home improvement of my choice. It has to be of someone who is approve thru them, which is much higher than the average home improvement store. I think it is a scam.


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Been using Wells Fargo for personal banking since I opened my first checking account with them in 2014. Up until now there have been no problems. Quick transactions at the ATM, easy transfers, great mobile app, customize debit cards etc... On Friday night I deposited a 300 $ paycheck at a local Wells Fargo ATM and I was surprised to see my account didn't have the money I deposited in it. This was the first time this ever happened. I've always been able to make quick deposits with my paychecks at the ATM. 


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Member since 1999. Multiple vehicle loans, home loan for 15 yrs, personal loans, home repair loans, and now these past 2 years have been total crap. Charged me $5 every time my savings dipped below $300 even when I realized I was $2.30 short of the $300 I immediately I transferred $100 to the savings and within that 20 min they charged me $5, and this happened during a two month period and $5 times 6 times is $30 for stupidity and unwarranted fees.


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So when shopping for the best and Wells Fargo promised me mortgage payment around 1950 for a month and a buddy Does financing and they were beaten his price to. The guy on the phone insured me that will be the loan. So being the best deal I went with them to find out they messed up my mortgage payment was 2300. So I called him back trying to get this fix send a bunch of letters were different loan amounts. They tell me a just ignore it it's OK and the original guy that worked switched off to a lady then to another dude.  Was like I was working with four people but no one has the right answers are blaming other people. They would to do investigation because There was recordings of The man tell me this do. So instead of fixing the problem they gave me a $500 gift card and set off the interest rate of 3.85, they gave me an interest rate of 3.75 so it doesn't make up for the extra $400 I'm paying every month!


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I moved to Florida PC. Went and got a checking at this bank. What a mistake. Most banks put your deposit in first. This bank does whatever they want. If you have a check drawn in same day deposit they will charge you 35 dollars. Insufficient funds. Really bad.


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Several years ago when I received a settlement, the customer service representative sold me several services. I wanted to set aside $3500 to pay off my car. Turns out that I did not have to use the savings account earmarked for my auto payoff. What I discovered, to my dismay, is that the account only paid two dollars per year in dividends! Then I found out about sales goals and Wells Fargo attempting to sell as many products as possible. Things got worse when I was awarded Social Security benefits back pay. A large amount of money was deposited in my checking account, but my private disability insurance company was obligated as a provision of the contract, to recoup its disability payments out of my Social Security back pay.


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We applied for a HELOC loan with Wells Fargo Bank because our primary banking is through Wells Fargo. The initial online application was terrific and we were told we were conditionally approved. We owe nothing on our home, have perfect credit and ideal income - everything a bank is looking for in a loan app. The first loan assistant we were assigned was exceptionally rude and we asked to be assigned to a different person.


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I open a checking and savings with Wells Fargo in 2013. They asked me if I wanted a credit card and I said no. They opened one anyway, and received a card in the mail. I went into the branch and told them to close it. They said they would and didn't. It took repeated requests for them to finally close the credit card account.


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WELLS FARGO! Important story about Wells Fargo Investment Accounts. My father in Law who recently passed away had started a WELLS FARGO investment account in the state of Arizona several years ago. That account is part of a legal trust Jac also started with his wife. Bottom line is that WELLS FARGO would not give the legal trustee, my wife access to the account for money to care for Her father which forced us to sell his house in Arizona. Now that he has passed, presented with his death certificate and the trust documents, WELLS FARGO still will not give the legal trustees control over the account. They hide behind a brokerage that is located in New York. Now they want a new trust written with no guarantee they will honor it.


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I opened up a account with them and set up Overdraft Debit Card protection. Well it does not work. They would not approve a $20.00 purchase but I bet they will approve a $7 purchase and charge me $35 for it. The direct deposits does not posts immediately like they claim. You can see it pending. When you call in customer service can't see it pending either. So your direct deposit is in their ledger and they have not put it in your account as pending. 


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Now Wells Fargo restricts access to online statements if we want paper statements. Opening unwanted accounts, charging unneeded insurance, applying undisclosed fees - not enough. Still finding more ways to rip off their customers.


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I have opted out of overdraft 4X TIMES, and I was told that a purchase would NOT GO THROUGH if I did not have the available funds. I am now owe over $200 to WF for ODraft fees that should not have been charged (and neither should of the purchases), because of WF's broken promises and manipulation (including rearranging my debits and credits so that I am charged overdraft fees - I have proof!).


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My wife & I have held a number of Wells Fargo accounts for years. With mixed reviews on them and poor customer service at the corporate level. Whenever you call the 1-800- numbers it is always a gamble where or who you get. We have had all sorts of problems from reissuing of debit cards at random meaning cards not expired or asking for new cards. They just show up for no apparent reason and as you start the calling for why usually the first 3 people you talk to can't understand why either so you get transferred up the chain until you get tired of asking why you needing an explanation. The local branches had all been fairly good and friendly to work with.


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On or about April 24th. 2017 my son was awarded 50% of his son's medical malpractice trust. Cameron ** was his fiduciary/banker. He called 5/23/17 to find out where his money was. Cameron assured him it was on the way and he was waiting for the final court order (that most likely he already had). A federal judge from a superior court In Los Angeles awarded this money to my son May 16, 2016. The court order was ignored by Cameron and furthermore we received evasive nebulous answers to inquiries. Finally after three and a half weeks my lawyer called. Cameron ** stated to my lawyer that a lien had been placed on my son's trust by his ex. Wow!! Talk about underhanded and sneaky. My son served our country 8.5 years in the Marines. If WFWM could do this to my veteran. They will do it to your veteran too. Wow!!! The most horrible disrespectful customer service ever.


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Wells Fargo has done it yet again - the greed of corporate banks continues on. As a customer since 2003, I'm appalled at the unethical practices of Wells Fargo bank and am taking my financials elsewhere permanently. As a young family of four, we have three accounts. A no-card checking, separate checkings and a savings account. We are constantly moving money between accounts in order to avoid any fraud and to retain organization (aka we transfer money as the totals come, always keeping the accounts close to $0 in case of theft). My husband accidentally took both debit cards, so therefore I used the card free ATM access.


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Proper release of funds documents: My parents passed away several years ago. It is down to the very end of the estate dealings. I was expecting a check from Wells or lawyer last week when I get info from the lawyer stating... “** is not the problem here, it is Wells Fargo. I am waiting on signed paperwork from **, sent to him last week. Wells Fargo gave misinformation to ** and myself in order to obtain the funds. This is not irregular. If you look in the news, you will see Wells Fargo has a very poor reputation for a great many things right now. This is something I let the agent know when I called Wells Fargo. I will let you know the Wells Fargo response once we send in what ** signs.” What gives Wells Fargo the right to screw up things so bad... furthermore look at the prior email from lawyer... 


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On one of my accounts I get this message "Your automatic payment, formerly scheduled for your current due date, has been deleted. Please remember to make at least your minimum payment by your due date." Even though I have one setup. "09/**/17 **** BK **** ...** Monthly, on due date ** . ** Min pmt due Scheduled View / Delete ". It also gives this useless error statement. The transfer you have requested is not allowed. It is missing the WHY part of the error message.


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I am writing to file a formal complaint against Mike ** with Wells Fargo in the processing of a refinance that was handled by him. I went to Mike to refinance my home only to lower my payment. I wanted to stay with Wells Fargo because I thought that they were a company that I could TRUST. I was wrong. I told Mr. ** that I did not have any money for closing cost, etc and he stated that it would all be worked into the loan. When he told me that I would have to pay $500 for an appraisal, I was alarmed. Mike said that I would get the money back at closing plus some additional and he said that I should put it on a credit card. He never warned that my home would not appraise for what I thought it would. Now I am stuck with a $526 credit card bill at 19% interest rate. Guess Wells Fargo loves these bad reviews.


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Experience working with Natalie to reverse late charges fell on deaf ears. Both my parents have had catastrophic illnesses in the last 4 months which took me multiple times out of the state to attend to their needs. I was doing the best I could to remember amounts and hopefully pay online in a timely manner. It was all I could do to hold my life together. Unfortunately, there is NO grace period before they ring up a late fee. There was no compassion, resolution was less than satisfactory. My husband and I have EXCELLENT credit, we should be the least of their worries. I would NEVER use them again!


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I have finally had enough with these clowns. I stupidly opened an account back in November of 2014 and I have regretted it ever since. First of all, I have paid over $400 in "service fees, maintenance fees, administrative fees" etc. None of which I should have been charged because my account always held more than the minimum balance requirement and I had direct deposit with my employer. Do not even think about using another bank's ATM to withdrawal $ from your Wells Fargo account. Obviously the financial institution who owns the ATM will charge a fee, that is pretty standard. 


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On 7/19/2001 I stopped into the Wells Fargo Bellingham Washington branch to cash a check written to me by one of their business customers "Dupont Cleaner" located in Bellingham, WA. The check was for $135.00. Dupont Cleaner damaged a new silk shirt and it was a refund check. To say the least it was very inconvenient and my first dealing with Dupont Cleaner in Bellingham Washington I wouldn't recommend them. I spoke to the Wells Fargo Service Manager II Catie **. Catie informed me Wells Fargo bank policy is to charge non bank customers (Me) $7.00 to cash a check issued by a bank business customer Dupont Cleaner.


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I was negative in the thousands and I bought a check into the branch to cover and the guy put it towards another account I had. And I spoke to customer service about everything they put me through and they said, "Don't worry about the other account." And now I'm getting phone calls daily from people at Wells Fargo trying to collect the money.


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I have been married for 3 years and for 3 years Wells Fargo has completely refused to acknowledge my new last name. It is way beyond infuriating. I have shown my new photo ID and social security card. They said that they have to see a certified copy of my marriage license in order to make the change. I live over 2 hours away from the nearest branch and when I drove down to get it taken care of I guess the copy I brought wasn't the certified one. To make matters even worse, my name has changed to the name of the other person on the account which we have shared for over 7 years.


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We requested that our accumulated "points" from our WFB Credit Card be sent to us in the form of checks, so that we could get the cash. They made promises which were never fulfilled. We called and they stated that the "checks were mailed yesterday." Well, that was 18 days ago. No checks. No response from them at all. The reps are well trained it appears to lie, simply to get us off the phone. The money is ours, as most of you reading this understand, yet WFB acts as if it's theirs. The interest that they secure from unethical practices like this help to pay off the penalty they received. It never seems to end with them. I wish we could do something about this, but they get nothing more than a hand slap. Beware of any agreements they make with you. We are finding out that an agreement with them is far less than an agreement. Why is it so difficult to do business with them?


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HELOC and Conventional Loans - It would take pages to describe the calamity of dealing with Wells Fargo Loan Departments. I'm not saying all WF personnel are inept but many are. It's just like others have stated here, very little customer service, extremely slow with loan process, multiple people asking for same documents, extreme lack of sharing or notes on their system as to progress of loans, appraisals being ordered on loans already denied, bean counter underwriters that think they have arrived. We will never do business with them again and I strongly encourage anyone reading this not to.


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I have been a customer of Wells Fargo since 2004. I am concerned about my checking/savings account and the practices of credits/debits. I am constantly aggravated with the fact that Wells Fargo has sent mail including my debit cards to the wrong addresses. I have overdraft protection on my account. However, whenever I overdraft I pay all fees as my check is deposited. My recent complaint with Wells Fargo was on 07-14-2017. I walked into the branch bank and in speaking with a Lisa ** employee of Wells Fargo, she firmly stated to me "if you get the mind right the body will follow". I was very offended as my mind and body wasn't the reason for coming to talk with someone at the bank. I was there because after 13 years of overdraft on 7-03-2017 I needed a withdrawal but didn't have enough to cover and my account goes into overdraft in which I pay.


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Just sold my house since it had a horrible loan with Wells Fargo, while going through escrow they held half of my proceeds of my house! This company should be charged with Grand larceny with all the people they ripped off! STAY FROM THIS COMPANY AT ALL COST!


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So much wrong with Wells Fargo. To summarize, Wells Fargo takes far too long to get anything accomplished, they did not properly invest my wife's retirement fund, invested her money in a way that cost far too much in fees, and every time we call for customer support we are transferred to 2-3 other departments first. Their website is not user friendly. They can't complete simple tasks like changing her maiden name or adding me to the account.


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Don't buy property from Wells Fargo. Buyer beware. We bought a foreclosure from Wells Fargo. They made a clerical error on the deed. They acted as if it was our fault and instead of making the simple correction, they delayed while "researching" the matter until we lost our buyer for the property. Wells Fargo is the same as before they got busted. The corporate culture hasn't changed at all. New names... same criminal behavior... unwilling to admit fault and quick to blame the victim. Closing all my business accounts with them next week and I will never again purchase property from Wells Fargo. Their corporate culture is similar to the behavioral norms of a 2 year old. But I doubt they even care because 2 years olds have no real sense of right and wrong.


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Where to start... I took out a Home Equity Loan and used it for my Business. The whole crash of 2008 I was unable to pay it back. I was making all my payments in timely manner. I was told when I took out the loan that if I could not pay it off when due I could refinance again. Well that never happened. I tried for 2 years before the loan was due to get a refinance again. I always made all my payments on time and did till it came due and they would no longer take my payments as the loan was due. I was not eligible for a refinance due to being self employed. I was at first pre approved, then declined and put into Loan modification. They also turned down and left out to hang. My Loan Officer who did the modification process must have hated her job based on her less than pleasant personality and disposition. I was turned down and told to short sell my house. 


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My account was in the positive from payday which is Friday till Tuesday! Tuesday morning when I checked the account it said I was negative -$102.00. So I proceeded to go from the last pay day and subtract every single transaction including the pendings transactions And I get -$12.50 so I call the bank. When I do a guy answers the phone. I explain to him what was going on and he treated me like I was stupid. I am closing my account and I am done! Never will I refer Wells Fargo to anyone!


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Horrible! Just one word, horrible customer service. I purchased a Macbook from Amazon and was charged twice. I called Amazon and they gave me the authorization code to dispute the charges from Wells Fargo. Upon calling them, they said Wells Fargo can't do anything about it and will have to wait for it to fall off. Another horrible experience: I am in the middle of closing my account due to above reason and I put a hard freeze on my account so no payment would go through as I was keeping my balance $0 because I was waiting on a deposit. Guess what! Geico payment still went through, $100, and upon calling Wells Fargo (don't know why I was expecting anything from them), they said that the payment was already in 'pending'. Another lame excuse by their team. When I was placing the hold, I made sure that there were no pending payments and I was assured by the customer service rep that there were no pending transactions. 


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I held a number of Wells Fargo accounts for years and dealt with consistently poor/mediocre service. Was impossible to get anything done over the phone, the website was frequently down. Impossible to transfer money on a timely basis. Any request outside of the most basic service turned into a complete disaster. When I decided I had enough and closed all of my accounts (with a zero balance), they of course hit me with some strange overdraft charge, which they did not inform me of and sent to a collections agency. Avoid at all costs, there are so many other options and there is no upside to doing business with them.


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I purchased and media lamp for my projector. When product arrived it was the incorrect lamp. I contacted Projectorquest and a branch of Buyquest to request an RMA. This is where I have been disappointed with Buyquest.com & Projectorquest.com for not placing the refund into my account after receiving the returned product 2 weeks plus giving me no other option but to file the claim with my banker who I banked over 25 year.


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Following several communications in branch, email and social media still not sorted. Over $900 missing from our account. 16 transactions from Walmart online (whom we never use) documented over 2 separate dates (I have the evidence printed off) only 12 transactions reversed. Wells Fargo have deleted, yes deleted every transaction and history of this fraud with no idea or clear explanation why only 12 reversed. So many people talk but do nothing and show nothing to prove we have not lost this money. Charges after charges and all just talk talk talk - but no help! No matter how they explain it, it is clear. 16 transactions, only 12 reversed - 4 missing and not showing... $900 lost! Disgusting how they hold out on you and have nothing to show to prove otherwise... Just disappeared! Hate this bank!


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Signed up for a checking account on 03/29/2017 with Wells Fargo that included a $250.00 promotion if I either had direct deposit or made 10 transaction within 45 days. I made my 11th transaction by 04/06/2017 and then waited until I was given the bonus before I would swap my account over from my old one. I read how Wells Fargo was illegally opening accounts before and thought I would give them a chance. A person would think they would be giving out great customer service due of this scandal. I was really wrong, as they screwed me around for months and never paid the bonus. Even though customer service replied I did in fact qualify for the bonus. Per customer message I received below...


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Applied for a balance transfer for funds to go to a company that does not accept electronic funds transfers, only checks. I received a check made out to me and to this company on 7/1/17. Reading the accompanying letter, I learned that the promotional Apr offer of 0% for 15 months would no longer apply if the check were used after 6/30/17 (which obviously was now an impossibility). After going through two separate "bankers" (customer service people), I was transferred to a supervisor. They were unwilling to honor the original offer I was approved for and said that if I wanted to reapply for the August promotional (0% Apr for 12 months) I would be considered again. The supervisor was absolutely inflexible, totally uncomprehending why I would expect to have the original offer and approval honored, and obviously could not wait to get me off the phone, no matter what the outcome. I finally told her I was tearing up the check and to have a nice day.


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On 07/03/2017 I got to the bank at 4:50 pm to make a company's deposit; there were about 3 cars in front of me so I waited. It took the tellers forever to attend the car by the window, so I finally got to the window at 5:22 PM, just as I was parking my car by the window the teller closed the blind and put the sign "CLOSED". I called the teller from the speaker, he responds that they were already closed, I explained them that I had been in line for almost 30 minutes and then he calls somebody else, some lady with an attitude comes and tells me that for security purposes they have to close the lines and they could not take my deposit! I had almost 35K with me and they refused to take the deposit and on July 4th they would be obviously closed.


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I am unable to make my mortgage payments due to Wells Fargo banking not updating my name change. I have had numerous calls and been sent back and forth between mortgage side and banking side. Each one assures me it's the other side's responsibility to update. As a result I am not able to add my banking information to make a payment. I have sent my marriage certificate to multiple fax numbers Wells Fargo has requested. I am frustrated as Wells Fargo seems inept to handle a simple profile update request.


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Not a good bank. I currently have 6 accounts with Wells Fargo, soon to be none! If I use any account with the UGLY-Teller they charge a monthly fee, if I receive any coin change from them they charge for that! These are all new fees that I currently have been seeing in my statements! I am self employed and their bank is closed when I get done with my day, no convenience for me, but they make sure to take my money any chance they get!


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I have had several bad experiences with Wells Fargo but by far the atm is the worst. They should not allow you to deposit cash if the atm machine can't count it correctly. I deposited 400.00 cash at the atm it gave me credit for 3.80. You can't even deposit 3.80 in cash into a atm the machine. Then they tell me to file a claim and that could take 10 days to get my money. I have other bank accounts and often use the atm for deposits and never ever have I had a issue but with Wells Fargo it is always a problem. Do not bank with them. We have lots of other reliable banks out here.


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I had financed a couch and Wells Fargo was the lien holder. It's a constant battle to try and reach someone. I have spent hours waiting on the phone and even the customer service representatives I have spoken to could not get a hold of the right department. When I finally got a hold of the department I needed the manager I had spoken to was extremely rude and downgrading, and I felt as he didn't care what I had to say. It's frustrating to wait on hold and then be told that there is no way I have been on hold that long. 


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My son had his bank information stolen. The bank was notified & they told him he was still responsible for the fraudulent activity on his card... WHY? The fraud happened in 4 different states & my son has never left Texas. Really??? They told him his money would be sent to him after the investigation, well it's been over a month & he's still waiting. I checked the mail today & there was a letter from the incompetent bank stating my son's account was overdrawn. Well weeks ago a banker told him that the account was closed. Withdraw your money people. This bank is full of hogwash.


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To all the other people that have wrote their complaints my heart goes out to you. I read a good portion of the complaints and am writing this review to add my experiences with Wells Fargo. I left wells fargo around 1994. At the time I was in the Navy and had around 65.00 available in in my account (after accounting for an upcoming Wells Fargo Visa Card Automatic withdrawal). Myself and my wife and 2 year old son were at an amusement park and were low on money (payday was still a few days away). I went to the ATM and withdrew 60.00 (yes they had ATM's back then) I accepted the 1.00 fee (maybe it was 1.50?). When payday came a few days later I noticed overdraft fees. I cannot recall the exact fee for using a non Wells Fargo atm but it was substantial (like multiple times higher than the fee I had received from the ATM).


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I have been trying to get my name changed for the past six months. Back in January, 2017 I called customer service and they provided an address in Portland, Oregon to send my request and listed the documentation needed to complete a name change request. I sent all the notarized information, waited for two months and finally received a letter (with no signature) stating they did not like my notary and I would have to resubmit all the documents with a different notary signature to the Portland, Oregon address. I again had copies of my documents notarized, but with a different notary, and resubmitted everything they requested. In the meantime I got through to a supervisor, Brittany **, who said she would personally help me get my name changed and she verified that name change requests are to go to Portland, Oregon. 


