# embeddings_queue

created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 274bde73fa7a466eb2d7f996eef137e2
encoding: FLOAT32
metadata:
{"chroma:document": "With BB&T 10 years no problems. Truist took over 6 months ago - worst experience. Money missing - no one can find. Account has fraudulent charges. Closing my account when they open at 9 am. I pray for this institution's DEMISE. MAY A PRISON CELL WITH NO GOLF COURSE BE IN THE BOARD MEMBERS NEAR FUTURE. I ask this of the Holy Trinity in Jesus name. AMEN!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 623eeafaafbe4d2ba6236a0dc2a95fcd
encoding: FLOAT32
metadata:
{"chroma:document": "HORRIBLE. I had a $17.53 CREDIT on my Mastercard account. Although I had regular payments being made to APPLE every month from the account, they decided to close my credit balance and promised to send me a check within 2-3 weeks! Seriously. I strongly recommend that you NOT use Truist for any of your financial transaction or you may get screwed also."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 673b1a05433e49e080ab61f65095aa95
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a business account with Truist on 02/25/22 with an account specialist, ** at the Lake Jeanette branch (3521 N Elm St, Greensboro, NC 27405) . I was contacted 2 weeks later by ** stating he needed me to come in and re-sign the business resolution page as it was not done correctly. I went in and re-signed the document. I was told that our business debit cards would be mailed in a week. After 2 weeks, our cards were still not mailed. I contacted Truist customer care and was told we could not get our business debit cards as there was no business resolution document on file. I called the local branch and left multiple voicemails for ** to call back. I went to the bank two times to speak with someone about the account but on both occasions I went there, there was only one account personnel and was told they were busy, I had to leave because of work. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2abead45b6604235abc94fe411308ddd
encoding: FLOAT32
metadata:
{"chroma:document": "As a small business owner I have banked with BB&T for many, many years. They were outstanding especially to the small business segment. The Truist merger has been the biggest cluster I have experienced. Their on-line banking rollout was premature, poorly tested and full of flaws. Their staff could not help or explain the systems and even today no one is sure of some of the processes. A few months ago during a discussion of an incorrect charge, a Team lead brought to my attention that I am being incorrectly charged a monthly service fee ---- yet after weeks and weeks and weeks, he up through a VP in Florida can not/or haven't gotten around to stopping these charges which escalated this month. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2feab345b9dc4065980a9edbfd1c89f8
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a Third National / Suntrust client for 50 years. I have multiple accounts with large balances. I have had loans and mortgages and private bankers throughout the years. I have many automatic transactions which occur. Since Suntrust became Truist, my experience has been ABYSMAL. If I weren't so entrenched, and if it weren't so painful to change, I would have left 6 months ago. Customer service has essentially left the company. When Suntrust formally became Truist, it took me 2 months to get access online to my business account. My \"private banker\" gave me various 800 numbers to call, but warned me in advance that the wait time would be 45 minutes. The online phone bankers to whom I have spoken speak broken English in thick accents."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dee2952bc0dc417d99e0abc53cc6392b
encoding: FLOAT32
metadata:
{"chroma:document": "I have repeatedly had to spend up to an hour or more trying to get any kind of online service. I had Suntrust: for 15 years without any problems. Truist is an abysmal banking system and I am going to cancel my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f48cb60d33d64d1a8ae1745217fafb4b
encoding: FLOAT32
metadata:
{"chroma:document": "I have no control over my money in this bank. I have been charged several times in one day overdraft fees for the same transaction. I want a refund for the overdraft fees. I had over 90.00 worth of ATM fees. I think they can be more flexible because of Covid."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ec05111dd1f4a63bfc780eea41e72af
encoding: FLOAT32
metadata:
{"chroma:document": "After a promise from the lender agent, based on the large equity in my condo, and a soft credit enquire, I decided to apply for an equity line, to pay off my credit cards, not only did they use the lowest score outdated by some credit bureau, they ignored the best score updated by Experian, they also did three unnecessary hard enquires, they denied me and refused to removed them, I was a former client of Suntrust, after the merger, I was ripped off with their ridiculous fees, I left them for Chase bank, ever since, I have saved a lot of money for my business, and personal banking needs, Chase process my credit cards for a small fee also, my friend that worked at Truist or Suntrust as a loan processor, was laid off the last December 2021, her work is now done in India, this company is un-American, treats small business in such abuse and discrimination, please save your self, try Chase Bank, I will never use them ever"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d41a7781ef94c668f0fb31fdc9ee59b
encoding: FLOAT32
metadata:
{"chroma:document": "And we all thought Wells Fargo was a disaster!!! When Suntrust and BB&T merged recently, we were flipping a house in Ocala, Fl. Suddenly our debit card stopped working and declined all the plumbing and electric fixtures we needed for our subs. So we called and after a 38 min phone call, they said to go back to Lowes or Home Depot and try again, \"it will work now!\". Nope! Did not work. Another 40 min wait to speak to so-called Customer Service and they said OK try again. It will work. Nope, DECLINED!!! So absolutely livid from their lies, we drove 30 mins to a local branch. The employees were being barraged but other angry customers. And we watched as some employees fled to the back offices laughing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c90264ad216a4d61bb15706b8ae69467
encoding: FLOAT32
metadata:
{"chroma:document": "Truist blocked Zelle payment, on 06/10/2022, to a friend, which was a reimbursement to him for miscellaneous items he\u2019d picked up for me and paid for using his debit card in the amount of $1,300. Attempted Zelle transfer multiple times as instructed by the message received on the Truist app, with each attempt resulting in failure. Initiated phone call with Truist customer service at 18:44, at 888.228.6654, and was instructed to contact their fraud services department at 800.448.5493. Contacted fraud services at number provided at 19:21, and spoke with the representative. Representative stated the transaction was blocked because they found the amount suspicious. I explained to the representative the situation, and the representative addressed the issue with other members of the fraud services department, and the issue was resolved. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 78282f7d22f442f18b6c1da10d99a382
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a Suntrust customer for years and never had any problems. I recently needed to open a new account and decided to open it through Truist. BIGGEST MISTAKE EVER!!!! When with Suntrust I deposited paper checks the day after I opened the account with no issues. I opened an account Truist at the end of May and because it's a \"new account\" they are holding a payroll check until the middle of June... With no reason besides the system decided to hold it and there's nothing we can do. When asked why I wasn't notified, I was told that it would be sent to me through either mail or email. I will be closing my account once they decide to let my check go!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0f44a42496974665baf0f1bb9a48af48
encoding: FLOAT32
metadata:
{"chroma:document": "Shaquille from the contact center was very informative and polite!! He helped me through a scary fraud situation with exemplary professionalism. Dyesel however was very frustrated with me for asking questions, was not friendly, gave me wrong information, and she hung up on me. Your company needs more employees like Shaquille and not Dyesel!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 60c1ef17dbde4c48b6f5e0945091e5e6
encoding: FLOAT32
metadata:
{"chroma:document": "Before banking with Truist I was once a BB&T customer which lacked good customer service causing me to open & close my checking acct all within 10 days...now as Truist when a customer or someone on customer's behalf makes a deposit customer is given a \"courtesy\" of $100 for 1-10 business days which is not a true balance. Another instance Truist Bank overpaid a check by $50...when I contacted Customer Service to discuss recouping overpaid amount ...I was shocked when Truist bank advised me that I would have to contact the individual overpaid to recoup the overpaid amount of $50...the bank makes an blatant accounting error but yet Customer has to retrieve the any overpayment made by the bank!!! Needless to say this is unacceptable and hangs in balance of negligence, poor customer service in handling of customer's funds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 37849617765d4804a8f62a25a2cfbb5c
encoding: FLOAT32
metadata:
{"chroma:document": "Since the migration of SunTrust online banking to Truist online system, I have not been able to access statements or tax documents for some accounts. During tax prep season, I couldn't access the tax forms online. The site said \"Documents for Brokerage Accounts are temporarily unavailable\". Not only was the account NOT a brokerage account (which led me to call the wrong customer support number based on the contact info on the site), \"temporarily unavailable\" is still the message after over 2 months of trying to access the document."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1cbe38856a7e4adca3a0c731d215eead
encoding: FLOAT32
metadata:
{"chroma:document": "I was really happy with SunTrust and my local branch. Not only has the Truist merger been an absolute disaster in all ways and lowered customer service expectations overall, but the branches now have no control over anything to help when Truist messes up your account. The outsourced call center is a joke, so there's no way to get anyone to address any real issues."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea5e364d41204e71acbafeff3591ea89
encoding: FLOAT32
metadata:
{"chroma:document": "Bank error. Sent a double mortgage payment. Called the next day to resolve issue. They said it would be corrected asap. Called over a week later. Told check sent to me 2 days prior. No check 10 days. Called, told check went out 2 days prior. 7 days no check. Followup call told check sent to payer. Called payer, they don't send or receive checks. All electronic. Called again. No resolve. 5 calls 20 days. Each time asked for supervisor, told they'd call me. Never did. I am senior on fixed income with significant amount out of budget. Of no consequence to Truist. Avoid this bank at all costs. Had SunTrust but they were taken over."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2be44ae6e3c47778320dd1742bf3b5d
encoding: FLOAT32
metadata:
{"chroma:document": "I was a SunTrust customer for over 20 years and never had a problem. Since SunTrust merged with Truist there have been nothing but problems. The one that infuriates me the most is how I've been charged $12 fees 4 times because I deposited four dividend checks of $2.81 that for reasons that are still not clear to me those checks did not go through. So, for a deposit of under $11 I was charged $48!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fb6276013ed446e6b8a4ac2af9605575
encoding: FLOAT32
metadata:
{"chroma:document": "I was a client for years before the merger. A few years ago fraud attempts were blocked by the bank and I disputed fraudulent transactions, telephone banker wasn't concerned it happened twice in the same year. I opened an account online and called to find it Truist had no record of the account. Debit cards didn't work on several occasions. I decided to close accounts, several branches when asked the same questions stalled about withdrawals or were rude, argumentative, weren't knowledgable about products."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a6702fd2777744eb87722094c56069dd
encoding: FLOAT32
metadata:
{"chroma:document": "We have had nothing but trouble working with Truist. We wish our mortgage wasn't sold to these guys. Everything is difficult with them. The online accounts from setup to login to doing things is awful. Their phone system isn't any better. I swear these guys don't want you to pay them. In order to pay our mortgage, we usually have to try online a few times with errors than to try the phone payment with errors and then wait on hold until we get someone. We've tried autopay, which was a fail. I've never experienced a mortgage company that is so exhausting to pay each month. If I could move the mortgage Ioan I would do it in a heartbeat."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c3df9e661d194ca6bfe618857e5a9465
encoding: FLOAT32
metadata:
{"chroma:document": "FYI...AVOID TRUIST BANK AT ALL COSTS! One star rating is waaaayyy too generous! This bank is the absolute worst of ANY bank! Long story as short as possible...customer service # non-reachable, hold times over an hour long & then hung up on, branch employees non-reachable by phone, wait times in line at branch very excessive. When customer passes away & family is told to bring copy of death cert to branch to note acct, keep getting calls stating past due & you tell them death cert on file & acct noted (as told to family by branch mgr), person calling states nothing noted on acct, family takes total of 4 death certs to branch mgr & told each time acct is noted as deceased, then acct is turned to collection for non-payment, adding additional fees to the deceased person's acct, trying to draft payments from a closed out acct, incurring more fees, then tries to collect from estate that has nothing to collect from..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 92218cbcbd914b5a8a94f155121bf29e
encoding: FLOAT32
metadata:
{"chroma:document": "As I am writing this, I have been on the phone for over an hour and a half, spoken to two different people who have told me I have called the wrong department. Wait. I just got hung up on again. FML. Why can\u2019t I get some help from this company? Over $1000 stolen out of my account and they don\u2019t care. I have spent over 10 hours trying to speak with someone and it always ends the same way. Click. Click. Dial tone. The good news is that when you sit on hold, you hear a recording telling you how much you are helping Truist eliminate debit card fraud\u2026."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e14f0ab51cda4443996739b8bad77b5e
encoding: FLOAT32
metadata:
{"chroma:document": "The online banking is the worst experience I ever had. It gives out limited information on your activity. They have no chat and if I call customer service it is a 1 hour wait. They should have used Suntrust format. Theirs sucks!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1657a4f311674a738f282e738903a443
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give them negative 10 stars I would. It's like banking in 1975. The very worst customer experience ever. My local branch does not even answer the phone. The 800# hangs up on you repeatedly. Best bet is chat, but you will not like their answers. They hold deposits for 7 days or longer randomly. It takes 7 banking days to set up a transfer account from a non-truist financial institution. I am ready to report them to the feds for holding my money hostage. With so many banking options, run from this one as fast as you can and do not look back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f11a768d8e764c2aac204f42038c618e
encoding: FLOAT32
metadata:
{"chroma:document": "I have had to redo all my accounts with a credit card that were being debited from my checking account because Truist sent the new debit card to the wrong address. When I finally realized this I called and they said they would send out a new one. (It would have been good if they sent me an email saying to expect a new card but they didn't.) In the meantime my Suntrust (Suntrust became Truist when they merged) debit card would no longer be valid. That was over 6 weeks ago. I never received it. I called yesterday and confirmed that they had the correct address and they did. They said they would send out yet another one and I said I wanted it overnighted. They said that they could not do that. Needless to say I am switching banks asap. Don't go near this bank!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 748f6c3f891b4ed8b611d51a749cd65d
encoding: FLOAT32
metadata:
{"chroma:document": "My wife and I bank with Suntrust, Clermont, Florida recently changed to Truist. We have a business account and personal account. We have a line of credit for personal and business. I have a business in the UK with services provided by our USA operation. We prepay our suppliers and as such it leaves us with cash flow imbalance so we use our line of credit. Our personal line of credit offers a lower rate of interest so that is our first choice. Each week we take funds from our line of credit but at the end of the week we repay all or most of the loan via a bank wire transfer to the Florida business account. The money is credited to that account instantly. Money is immediately paid to the personal account and from there to the line of credit to bring down to zero. Truist have now decided that such funds require 5 days to be credited to the account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c1a0a5816e5d4a3aac0980064a960347
encoding: FLOAT32
metadata:
{"chroma:document": "I deposited a check for $15,000 on April 7th to cover a large ECH that was scheduled to hit the account on the 11th. The check was written against my investment account at UBS. Truist cashed the check, deposited it to my account and then put $14,900 on administrative hold until April 15th. The check cleared UBS on April 8th but Truist refused to release the hold. I spent more than two hours online and on the phone with the bank and another 45 minutes in the branch. NO ONE WOULD RELEASE THE HOLD! It's important to note, that over the past year, I have transferred through EFT's or deposited checks, a total of $179,000 from UBS to SunTrust now Truist."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d10cd0f269c948ae80b93a97f4ae798a
encoding: FLOAT32
metadata:
{"chroma:document": "They have the worst customer service. I would give them ZERO if it is possible. Their hold time is always like an hour. The last time, I was waiting in line for 55 minutes. You have to spend the whole day just to resolve a simple issue."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8c0260e1f8e244b0aa7add7d8dcf4a30
encoding: FLOAT32
metadata:
{"chroma:document": "I wish I could leave a no star review. They lost a $30,000 check when I tried to deposit it. I had to go to the branch and force the manager to go and find where the teller had accidentally dropped the check days before and never deposited it. Their online portal does not say that your credit card payment did not go through, then it did not say that it was late. They reported a 30 day late payment on my credit report. I have had perfect credit for 20 years with no problems. I called to try and dispute this and no one cares. They completely botched the merger with BBT and Suntrust. Accounts are incorrect and labeled wrong. Savings accounts are now checking accounts and vice versa. This is a company that truly does not care about the consumer. I would not recommend them to anyone. Beware!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ceb486fdc236458c864983cbd9aad5bd
encoding: FLOAT32
metadata:
{"chroma:document": "Takes a minimum of 25 minutes on hold every time I call. Their online system has parts unavailable so you have to call. Their chat function is really only a message service so someone can contact you in 2 days. When my mortgage was transferred to them, they didn't send out the welcome package until after the first payment due date. Overall they seem unwilling to interact with clients."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2bfa6ab1367644d2b135c7dbca9541f0
encoding: FLOAT32
metadata:
{"chroma:document": "I have been trying to resolve this issue with TRUIST Bank. I used to love SUNTRUST. I came to them when I was unhappy with BB&T long ago. The relationship has been flawless till BB&T calling themselves TRUIST happened. I have multiple businesses and applied for the PPP loans thru my bank SUNTRUST. It was chaotic to say the least getting all the required documentation that they wanted but finally they said they had all they needed. I was given both loans for both businesses. I submitted the appropriate paperwork for the forgiveness packages which really was the EZ forms because the loans were small. I received two FORGIVENESS Letters from the Portal and one of them seems to be forgiven but the other one seems to be an issue because they say I have a PPP loan with another lender???? They are the only lender and it is for 2 businesses."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 551efd43e7974110946d3a709de50ac1
encoding: FLOAT32
metadata:
{"chroma:document": "My credit profile has been bad, until the last 2 years. I did improve my situation, went from a credit score of 538 to 737. I moved to Florida back in March 2021 and bought the house I was renting in October 2021. I decided it was time to ditch the bank I have in Michigan. Granted, they are great, but I did not desire to go with Wells Fargo, Bank of America, or Chase, as sometimes the big banks lose vision on who their most important customer base is. Truist seemed logical. They are where I am at and they have an established reputation from SunTrust and BB&T and they support the LGBT community in the southern communities, which is vitally important to me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f7099d95b28747798861766859fa1c57
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve been a loyal customer but after the merger I have been unable to access my accounts to send wires I\u2019ve called everyone and sent hundreds of emails and nothing. It\u2019s absurd even the branch employees are embarrassed about the lack of professionalism and information."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bc3d30f12bc04328a7d2bbe2b3ff0a85
encoding: FLOAT32
metadata:
{"chroma:document": "What can you say about customer service? You like waiting on hold at least 1 hour before someone answers. I have tried to resolve a problems. After 5 phone calls my problem is worse now than when I started. Truist bank you need to reevaluate what the word customer service means. You need to learn how to treat your customers. You need how to solve their problem the first time and not make it worse. Anybody who is considering doing business with this bank, I implore you. Take a deep breath, save yourself headaches and stress and go somewhere else. I'm not going to degrade myself expressing my views on the service, but God help you!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0f1e3060cf814c94993c91dadb420aa1
encoding: FLOAT32
metadata:
{"chroma:document": "What a HORRIBLE customer experience I'm having at the very start of my journey. My mortgage was transferred to Truist and I received a letter with the loan number and the \"simple\" instructions of how to create an account, set up bill pay, etc. Ha! I tried the process so many times and kept getting errors and messages to call customer service. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 68ea2374d46349aebcd70adf1702eb88
encoding: FLOAT32
metadata:
{"chroma:document": "ABSOLUTELY ZERO CUSTOMER SERVICE!!! Trying to report fraudulent activity - CHAT Service doesn't work. Branch staff could not help me. Called 4 diff 800 #s each rolled to the 50-60 min hold time. UNACCEPTABLE!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ddcd935de6cd4a3691f130bcad65cf6a
encoding: FLOAT32
metadata:
{"chroma:document": "I have never had such a terrible banking experience as I have had with Truist. You should be ashamed. Employees lie about federal banking laws and rules. They have no answer when you know the law and can quote it word for word. They are holding MY money for no reason aside from they can, they are delaying the closing of my house because they can. They lied about rather or not the other check cleared.... NO I DO NOT RECOMMEND THESE FOLKS!! They are dishonest."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 673e557fe3964f328ee8f9df54bd6b1f
encoding: FLOAT32
metadata:
{"chroma:document": "Check issued to self and spouse, so they would not put it in my acct, since spouse not with me. They could put it in spouse acct, told them to do so, under same address. Since spouse name is also in MIL's acct, they put it in her acct. Did not check address. Not even close. Said it was submitted, so couldn't correct issue. So - they could not put $ in my acct, but could give to someone else, then just say, 'oh, we can't fix that, sorry'."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 60c85006a8164fc591be2b6d07bd160c
encoding: FLOAT32
metadata:
{"chroma:document": "Since the merger, new Truist bank cards were issued to replace the Suntrust cards. We were allowed to continue to utilize our old cards until new one is activated. Since I didn\u2019t receive my card, I called Truist to order a new one. I was on hold for 40 minutes. That\u2019s not the worst thou, when I went to use my current card at the store, unbeknownst to me, the representative had cancelled my current card. When I phoned Truist back to get it reactivated they said they were unable to do so. Well since you are unable to do so, can you expedite the new card\u2026 Now here is the kicker, \u201cyes we can expedite it for a $30 fee,\u201d are you kidding me! The rep goes on to tell me she is unable to override this fee, despite the fact that it was YOUR rep that accidentally cancelled my current card. This new Truist is a joke. I am currently searching for a new, kinder, customer friendly bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 494459b0293c48219fce6c1f129fed2b
encoding: FLOAT32
metadata:
{"chroma:document": "Worst bank ever. Been on hold for 3 hours for a locked bank account. Not able to access online bank. On hold for hours then disconnects. This bank needs to be investigated for inefficiency, fraud and worst customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e0c92c82ba145c49cd42b6fadf8f1ec
encoding: FLOAT32
metadata:
{"chroma:document": "On February 24, I Zelle $ from my account. Received notification that it\u2019s pending and in review. They deducted $ but did not send. Called Monday am to the number I was given by online service... they stated that was not their department. Spent 8 Hours on hold with no answer until closing time! Did online chat. They stated someone would get back within the hour. Did this twice and no response still, 3 days later. Also messaged on social media page and they never got back like they stated. Call the number Tuesday, Wednesday\u2026 on hold for 4 hours. Someone from Fraud Department picked up at 7:30 pm Wednesday, explained the issue, she said hold on and never came back. FRAUD should be the name of this bank. Will be leaving this bank. I want my $658.00 that I work hard for and need to pay my car insurance!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: daa379ddbe62433c9f36f3f00c1c02f0
encoding: FLOAT32
metadata:
{"chroma:document": "When Truist sent out the information to all SunTrust customers on how to seamlessly make the changeover to Truist, I was amazed. I received a 38 page pamphlet on how to get Direct Connect (which I use for Quicken) at Truist! It's easier to change banks. I followed the instructions and got a very poor service that is only able to download past transactions with no ability to pay online via Quicken. Oh, well.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9137c81ac0f848e6a25c3bb6ae783a9f
encoding: FLOAT32
metadata:
{"chroma:document": "I was a SunTrust customer for about 15 years and absolutely loved banking with them. Superior customer service and I loved the alerts and notifications were excellent. I have had so many problems since Truist officially took over. I have tried to be as patient as possible because of the transition. I have already opened a secondary checking account with Chime and am considering just closing my account with Truist altogether. The transaction history on the app and website is difficult for me to understand, while Suntrust was so simple. Checks take longer to clear while Suntrust was the next business day. I am self employed so it is important to me to have access to my money as quickly as possible. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 00d1bf38e0264802a336aff2b8316bab
encoding: FLOAT32
metadata:
{"chroma:document": "Everyone, Close Your Truist Account. Frustrations, hardships, issues and problems overwhelm everyone of the loyal SunTrust customer base. No prior warning of the NIGHTMARE to come. The MOST horrible experience with any bank ever. Debit card and PIN no longer working. From the 18th of February to today, February 27th, there has been no resolution to the debacle of my bank account with SunTrust merging to Truist. There was no prior preparation or notification that any of these frustrations, hardships, issues and problems were about to overwhelm everyone of the loyal SunTrust customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 38d78015b6984a0b9491cee8e984e773
encoding: FLOAT32
metadata:
{"chroma:document": "I was with Suntrust bank for over 20 years. No problems, Since Truist took over last week they have taken away all the perks and just want to screw you know. If you call them you get 3 different answers to the same question, Their robots must need to be recharged. Run to any other bank and you will be better off..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8233ebfaa09c49b89cb5715aac647aff
encoding: FLOAT32
metadata:
{"chroma:document": "I am a former SunTrust client and I hate that, that is the case. I have been with Truist for just 3 days and they have shown that they can not protect, nor reimburse money that they have allowed to be taken out. SunTrust protected my funds as well as reimbursed me -sometimes before even requesting one. However; Truist had me wait an hour to speak to a representative, who had me on the phone for another 30 mins or so, only to tell me to wait until the next business day, before they could truly get my money back; however they easily gave it away. There also appears to be flaws in their systems because, even though my money was missing; it did not appear in my pending charges even though, there was a 5 hrs lapse of time from the transaction to my call to them. The representative was... sympathetic and I could tell she was striving to assist, and she handled me very professionally. However, in Truist, I am disappointed; to say the least."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eae6871fbc5749cd887250a58f6a68ec
encoding: FLOAT32
metadata:
{"chroma:document": "My company and I as an individual have been conducting business with Suntrust for over 20 years. BB&T (Bad Bank and not Trustworthy) took over Suntrust operations this weekend. I made a business deposit of $13,000 at the Marco Island \"Truist\" branch that came from a fortune 500 company and they informed me that they were holding the first $5000 for 2 days and the remaining $8000 for 10 days. Suntrust did not treat us like this. No apology or anything. They just explained this is the Truist way ... well bye, bye Truist."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 20298badbb744ad9b54b9f3c59a5770b
encoding: FLOAT32
metadata:
{"chroma:document": "I had been banking with BB&T for many years without any major problems. From the very start I didn\u2019t care for the way Truist has their interface set up. It\u2019s slow and cumbersome to use. If I didn\u2019t have so many in my family linked to my account I would be banking somewhere else. It is taking them forever to get things switched over. Have had multiple difficulties logging on while they are trying to complete the transition. In addition to that I misplaced my debit card and had to order a replacement. Took them nearly 2 weeks to get me a new one. In this day and age that is unacceptable. Overall very poor experience with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3502c1c2f10a40b09de34f71b066560e
encoding: FLOAT32
metadata:
{"chroma:document": "With the Suntrust merging to Truist Customer Service has become impossible. When you login to Suntrust immediately goes to Truist. You have no choice. With change I was unable to access my billpay!! Called 800 # for Truist. Could NOT understand the person. She kept telling me to shut down my IPAD and start over\u2026 did not change a thing!! I called the 800 # for suntrust. I was on hold for over an hour and still had not reached an Agent!! I could make an Airline booking faster!! I have made up mind to open an account with another bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a51685f2c9c34acd8780f41e93851796
encoding: FLOAT32
metadata:
{"chroma:document": "For 2 weeks the app keeps denying my users and password. When I go in a branch and show a teller she says I am the 3rd or 4th person to have this problem. And says to wait a few days and try again. How do I run a business and handle personal accounts if I cannot access my monies? And they offer no solutions. I have not seen a Truist employee with a smile in months. Similar problems on the phone for several card fraud claims. Truist needs to start over with real Management, but I suspect as an innocent bill paying consumer it us up to me to find another place to move my 6 accounts, at my expense and wasted time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3e059305f6314d2fb668e945d0767eb9
encoding: FLOAT32
metadata:
{"chroma:document": "Truist is, by far, one of the worst companies I have ever worked with. They are dishonest and really, really know how to screw a mortgage customer over. I would never, in a million years, do business with them again. They are dishonest and completely behind the times. I hope they go out of business. However, I will say that their staff is doing the best they can and are very polite. It is the company that needs to go away before they make more customers' lives a living hell."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 116aa0f51f28467fac2e3690480ae08c
encoding: FLOAT32
metadata:
{"chroma:document": "The phone system resembles something I used to shovel when I had horses. No one answers and every time you get the same message \u201ccall will be answered in more than 25 minutes\u201d. All I was looking for was the balance, so it could be paid off. Once I have paid this off, I will never use this bank for anything ever again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0f8902a2315347bfb292a013a912e4e8
encoding: FLOAT32
metadata:
{"chroma:document": "They have lost $28,000 of my money. It has been about 3 weeks and still no resolution. How can they lose my $28,000 and have no care. But, they show me owing 3 payments for that money, on 2/5/22. It is beyond reasonable. Have had repeated problem with Home Equity Department. My local branch has repeatedly tried to fix the problem. If someone has stolen the money from my account that is on their end. I truly am concerned about the safety of my money with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f582f2136c304d388b143c53b3c0bb85
encoding: FLOAT32
metadata:
{"chroma:document": "SunTrust Bank is not customer service oriented. I have a mortgage with them. Our rate went up because the insurance went up by $17.92. We failed to pay the $17.92 amount so Suntrust held the amount we paid in a escrow account. They did not contact us. Our account went past the 30 day mark and we found out because we received a credit report. My credit rating dropped 152 points. I called them and filed a dispute. They declined and said we were late. Our local Suntrust representative did not think that was right and filed another dispute, which was declined also. No customer service here at all!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d26e5ce85606436783ec330787621adc
encoding: FLOAT32
metadata:
{"chroma:document": "Froze my account, froze my card, then charged me the fees because they couldn't access my account? Wait times for callers are ridiculous, 45 minutes on a good day. I gave up on dealing with the fraud department, I could make 1 purchase, 2 if I was lucky, before being frauded. Waiting for them to shut down my account so I can take my money elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9ffa0c194b8747abb51eeffd88ec1970
encoding: FLOAT32
metadata:
{"chroma:document": "I was a BB&T customer for as long as I can remember and they were acquired by SunTrust. Since this has happened there is NO customer service unless you have hours to spend on the phone. They removed the ability to communicate by email using the app. Also their mobile banking app doesn't allow deposits. It says you didn't properly endorse the check which is totally false. I plan to move all my accounts to another bank who provides customer service. The reviews here speak volume."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1b2e06b8484c4f90b17c8005837918d6
encoding: FLOAT32
metadata:
{"chroma:document": "The worst online banking experience I have ever had. Does not allow me to set up online payments, customer service is terrible. \u201cSorry I can\u2019t set up reoccurring online payment for you.\u201d \u201cWe have a policy\u201d. Sent in a form authorizing reoccurring payments, but they can\u2019t find it. These guys are the worst. Avoid if you can."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a1eb5dcd664946e4beea135fa920cd31
encoding: FLOAT32
metadata:
{"chroma:document": "I have banked with SunTrust (Truist) for over 25 years. For the past 18 months if you call regarding a personal or business credit card, wait times are on average 45 minutes, that\u2019s if the wait music keeps playing. Many times after 20-30 minutes on hold listening to the wait music, it will go silent, then eventually hangs up. Avoid this bank and its horrible customer service at all cost. My business banking experience is far worse than this review with them, mainly concerning fraud and reimbursement. Stay away!!!! Unfortunately I\u2019m so tied into Suntrust I haven\u2019t changed banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 35363dd44c0f4e4392ff8ccc4c71fd17
encoding: FLOAT32
metadata:
{"chroma:document": "I have banked with Suntrust for years. But now that they have gone to Truist I cannot get into my online account and they will not allow me to wire to my main bank and close the account. I cannot get online to check my account. Everything I call I end up on hold for hours. I can't believe this is happening."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4d349a7b63dd486e8fbc5c8f3da64f7b
encoding: FLOAT32
metadata:
{"chroma:document": "For two months I have written letters, emails, made 50 phone calls. None ever got answered. Hold times past 4 hours a day.... 56 instant messages not returned. Facebook postings not returned.... I have had zero contact for 2 months despite trying everything.... This could be a shell company.... How can no one work here.... I spend 66 hours on hold over 43 days and not one has answered. I must stop the payments today and notify the state and government....MUST WARN OTHERS TO AVOID THIS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e82e5afc3aa4b53921ec8ecb3ac49f5
encoding: FLOAT32
metadata:
{"chroma:document": "Any service takes forever, tried more than one branch. Some branches are closed without any notice, some have appointments that later get cancelled due to systems not working. Amazed they exist. Call wait time over 3 hours."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ac81019abefb421e82b1b53cd0f3b414
encoding: FLOAT32
metadata:
{"chroma:document": "Just awful moving my account ASAP. Need to cancel my CC and get a new one. Can get no one on the phone. Went to BB&T where I was told if you were with Suntrust they can help. Their lobby was closed and I was told to call the people who never answer the phone. Run do not walk to move your account somewhere else - preferably a credit union where they give a crap about customers!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e6a5cfe2d1384ca59aeabf0e01fbc351
encoding: FLOAT32
metadata:
{"chroma:document": "My mother bought an annuity in 2011 to leave her children when she passed. She passed in 2012 but my father was still alive so some idiot there told him to put it in his name. My dad passed in 2021 and my brother is the executor for the estate and for the past 6 months they have Jersey us around to get this money. They are completely incompetent buffoons. They are literally stealing our money. Do not, do not use these idiots for anything. Every time they return the paperwork for some ** or another, he does exactly what they tell him to do, they return it with the same thing they refused it for. Absolutely incompetent Thieves!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1355d540b6364416ab942dade88d7ea6
encoding: FLOAT32
metadata:
{"chroma:document": "I call this bank the bank of satan. Caused me an enormous pain in the butt for no reason. Terminated my account, and returned payments I made, that I had sufficient funds for, and did not tell me. Would not give me a reason. I tried to access my app but they had me locked out. Tried to call for 6 days and no one answered the phone. Finally got someone in the fraud dept. After being on hold 2.5 hours. They said they terminated my account and would not say why. However to get my money out of it they said they would send me a letter telling me how to get my money. Worst bank I have ever dealt with in 62 years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b86fefed2763453f862a29176fde2349
encoding: FLOAT32
metadata:
{"chroma:document": "Unprofessional reps keeps you on hold 45 mins and transfer you. Can't help you. Managers need to correct problem sooner than later. Finding a better bank that's not merging with other banks that don't have good reviews."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 309f5b8c62da4305a7cf43e6c08d06bf
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve been with same banking for over 40 years and through all the name changes and merges. I always had free checking and even got free checks. So first change in this merge I am told no more free checks. Ok not a big deal. But next I see $20 maintenance monthly fee charged, it took me nearly an hour wait to get customer service rep on phone and it was someone I could hardly understand. It turns out this fee is charged because my direct deposit is usually paid on the 1st day of month but because the 1st fell on a Saturday, it was deposited on Friday which was the last day leaving me no direct deposit for the month although I had two the previous month. I feel like I was robbed, and I didn\u2019t notice the fee right off because they don\u2019t put fees at top of statements, it\u2019s put in line with other deposits/debits where it doesn\u2019t stand out. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 64df7c5b80e84b5ca7c4600526427003
encoding: FLOAT32
metadata:
{"chroma:document": "I got a call about a potential fraud charge on my card. I returned the call to the number they left and confirmed the charge. Then was told I had to speak to another department which has a 30 minute wait time!!! Just to again confirm a legit charge I already confirmed with a human being at the number I was told to call."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef73998e28104c928a600a605f57d389
encoding: FLOAT32
metadata:
{"chroma:document": "As a former SunTrust customer Truist is Awful. They continue to shut down SunTrust Physical Banks. Which shuts down SunTrust ATMs. All the while saying your SunTrust ATM card will now work at BB&T/Truist ATMs. What they don\u2019t tell you is SunTrust customers can not make a deposit at these BB&T/Truist ATMs. Not all of us can get to a bank at times you can go inside. We shouldn\u2019t have to for simple deposits."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0bfc374a063546b6a00984d172212bd6
encoding: FLOAT32
metadata:
{"chroma:document": "SunTrust and Truist customer is non existence, the worst in the world. The Truist merger is a joke. It looks like it is unraveling. Extremely long time waits and after 35 = 45 minutes you end up with a Filipino who can neither speak English or know what to do then some hang up. They made me transfer to Truist now Truist says I belong ion SunTrust. I cannot now pay any bills or transfer funds. I am not their biggest customer but first chance I am out."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ecec1f3aa354539b2cbad4ccc23674d
encoding: FLOAT32
metadata:
{"chroma:document": "I have had multiple mortgages for 20+ years with BB&T (now with Suntrust and Truist) and they were great. But now that they have merged with SunTrust it is a nightmare. They have lost one of my mortgage payments and although I've provided proof from my Truist checking account that they (Truist) received and processed the payment, they refuse to acknowledge the payment and instead say I must make late payments in addition to my mortgage payment. Their excuse is, \"we are in the middle of a merger.\" I can no longer recommend BB&T/SunTrust/Truist for financial services because they can't keep their books. A bank who cannot manage basic accounting!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 552d16664d2643f8952c5c4d5b1d76fc
encoding: FLOAT32
metadata:
{"chroma:document": "On October 12th, someone wrote 3 fraudulent checks on my account. I saw that on the 13th and I called SunTrust that same day and spoke with someone after waiting on hold for almost 2 hours. SunTrust did not close my account and allow the fraudsters to cash out more checks on 13th, 14th and 15th of October of 2021. I called them each day to report the transaction but somehow SunTrust allowed them to do that 4 days in a row. I lost $7800 and until today I never received any of my stolen money and I never heard back from SunTrust. Please stay away from this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 28c45da8e7da45489dcfb7be1f181db8
encoding: FLOAT32
metadata:
{"chroma:document": "Since the transition was made from Suntrust to Truist everything get worse. I have to called so many times and took so many times before you can reach the customer service. I\u2019ve been transferred 6 times and the waiting is horrible. I feel sorry to the elderly people who will called and wait the same thing I do. I went to the different atm machine that supposed to be charged me three dollar but they ended charge me three times which they called help me at all. This is the worse. Very worse service at all!!!! I wish the transition was not made!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dea66542902b4e30baf57bf88a3d0c4f
encoding: FLOAT32
metadata:
{"chroma:document": "Couldn't access my banking information on my mobile device for months. They made the Suntrust app inaccessible. The new Truist app was a worthless piece of ** and was developed by a classroom of kindergartners. I could not log into my account on the new app. I finally get access to my account. I find out I have been charged a monthly maintenance fee I never had before during all the months I could not access my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9ddeb7d7a286495f80a9cb469251b135
encoding: FLOAT32
metadata:
{"chroma:document": "SunTrust\u2019s recent change to Truist has been a definite step backwards. I find the Truist app difficult to navigate and today I had an issue with my SunTrust debit card working properly. I went in to the branch and was told they could call customer support and wait a half hour on hold with me, or I could do it on my own. I called own my own and waited nearly 30 minutes for someone to answer and they were unable to address the issue I had. They suggested I retry my card and call back if I have the issue again. If I continue to have issues, I think I will move to a more Customer Friendly bank! On a scale of 1-5, so far I would rate them at 2 or less"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e99393a5ffeb4427bd1c101677809f9f
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is the worst. I have been calling them EVERY SINGLE DAY for the last week to be PUT ON HOLD FOR 45 PLUS MINUTES!!!! I cannot access ANY of my online funds, and, despite the representative assisting each time, I STILL have to call to release funds. DO NOT BANK WITH THIS COMPANY. They are Trustily Terrible. I cannot wait to close my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25044c2300a443ddbcb6b10bbe7e0300
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{"chroma:document": "Small business owners \u2014 stay away from these incompetent, archaic, frauds. Forty-eight minutes on hold to address their mistakes. They\u2019re the worst of the worst and are likely in violation of Florida\u2019s unfair deceptive trade practices."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 17a3d99fdfd449ed9b7af725da6b15a6
encoding: FLOAT32
metadata:
{"chroma:document": "First off I wish I would\u2019ve read these reviews before today. I honestly think it\u2019s sad how it\u2019s legal for these types of things to happen. Yesterday I tried going to my online bank app \u201cTruist\u201d and I couldn\u2019t get in all day. Called today, on hold for well over 30 minutes to be told my account is frozen and they have no further information for me. I asked to speak with a Supervisor. They put me on hold for another 20 minutes. Finally gets on the phone with him and he tells me he don\u2019t know anything, but I\u2019ll be getting a letter in the mail. \u201cHold-up\u201d sir are you serious??? I received a direct deposit. It\u2019s one week before Christmas and all I get is I\u2019ll get a letter from the fraud dept. ** do mean\u2026 I said, \"I\u2019ll just go to bank in the morning and get my money. I don\u2019t care what you do with the account.\" He says \u201cyou still may not be able to get your funds. It\u2019ll come in a check.\u201d I\u2019m completely blown\u2026 It should be a crime for these types of banks/crooks. Suntrust Truist ** ever you should be ashamed of yourself."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a614d90340af407883b22805e250ef46
encoding: FLOAT32
metadata:
{"chroma:document": "Since the merger, I have had endless issues- internal transfers in my own accounts have taken DAYS, zelle isn't an option, the running balance ledgers aren't kept up to date, erroneous holds on deposits, inconsistent practices and timelines, customer service is limited to front line service only, you must wait for a call back from a manager if you need help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8c325287db7340d4ad08435e4d759039
encoding: FLOAT32
metadata:
{"chroma:document": "This was (at one time) a great bank, but since they've merged with BB&T greed and desperation has set in. After 30 minutes on hold, I come to find out that after a rather large deposit was made, they put a hold on 60% of it after it had already cleared my account. In the 24 years I've been with these people, there's never been a problem. I hope they enjoyed the $76.00 in late fees because I'm closing this account and finding another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 44aa307567ec475fa21ebb98e44b0e89
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust now Truist took a total of $300 fees out of my account. In January 2018 the same day I closed my money market, I specifically set up my checking account to meet the criteria to not be charged fees. I just noticed they have been taking $20 per month since September 2020. The first excuse was that my account was linked to my money market but I had my paperwork from January 2018 and the fees didn\u2019t start until September 2020. I believe they changed their rules and interestingly enough I still met the criteria for no maintenance fees all along."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ffd4ee43ddb042bfa16bf7dabef26976
encoding: FLOAT32
metadata:
{"chroma:document": "I received a call demanding that I call back immediately to X1006111. I call and leave 10 messages for 2 days then decide to just wait to speak to someone else. Still waiting on phone right now for 40+ minutes. Absolutely the worst bank. So dissatisfied and disappointed that we choose them after moving to Florida."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 558cb4a7e7c84e8db2730620a3b978b4
encoding: FLOAT32
metadata:
{"chroma:document": "Today I discovered a Suntrust Bank mistake in the amount of $288.75 while balancing my checking account. I was placed on hold 25 minutes, then transferred, then told to call a different number in claims, another 20 minutes, then told by claims they see the problem but cant correct it and have to get someone else, another 30 minutes, then told he can't correct it either, have to transfer me to another person and after 20 more minutes on hold, I told them forget it, I hung up. I missed calls from contractors while tying up my phone line and wasted the afternoon for nothing. Now I have to drive to a branch tomorrow and get it corrected. Absolutely ridiculous. Not covid related, incompetence and poor policy related."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bd98f233c7594271ae2257217f96d77b
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking with Suntrust for about 30 years. They convinced me a few years ago to switch my credit card to suntrust telling me they have buyer protections. I switched. But the credit card protection is a nightmare and a joke. One time I paid for a service with my credit card. The provider charged me and did not complete the job. When I called him back he said he could not complete the job, it was beyond his experience, but I had already paid him with my credit card. I called suntrust to charge back. They told me they do not provide protection if the provider does not want to refund the money?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b73362167d1144a1b524c5761bc487d5
encoding: FLOAT32
metadata:
{"chroma:document": "I recently opened a savings account to go with my current checking account here (was with BB&T before merger\u2026) and opted into what I thought was overdraft protection. After getting a bunch of overdrafts and a fee (I happened to look at my account) and saw that they charged me a fee and gave me several overdrafts despite my opting in for Overdraft protection from my savings account. When I called customer service they told me there was nothing they could do about it that I could change the option for overdraft protection in my app or go into the bank physically again. When I tried to change it in the app it would not let me\u2026 Then I called my branch bank for days and the manager would not return my call"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 192c575370a84e14b45e56604967e8bf
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a happy BB&T and Suntrust customer for decades. But I am closing my accounts since Truist took them over. I was hit with $64.00 in fees in 2 months, with no notice of the change in terms on my accounts, much less an agreement. After my first complaint, I was told \"no maintenance fees\" if I met account criteria, but then I was charged other fees for services I never heard of, didn't agree to, and didn't want. \"But these fees are completely different\" they said. Not to me; I don't pay fees for a bank to have use of my money. If your accounts transfer to Truist, watch your balance carefully, or better yet, avoid the hassle and move them elsewhere immediately."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7fdc5715cda445b69ca3bf855b83f950
encoding: FLOAT32
metadata:
{"chroma:document": "This is not the first time I experience terrible banking. If you are going to use this bank you got to be cautious to your money. This bank charges your account for the transfers you make and never delivers the money to the other party you meant to transfer to. You will not be able to track after that or get your money back unless you spend 1-2 days on the phone and another few weeks for the money to return to your account. I'll end my business with both SunTrust and BB&T for their suspicious banking activities."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 062ae7445c8b40c59b459b0f070d49f1
encoding: FLOAT32
metadata:
{"chroma:document": "I've have three accounts with SunTrust now Truist for years. A mortgage, a loan, a credit card and two checking accounts. I have never been late or had any problems until I they switched to Truist. I paid off my mortgage, loan and credit card. My credit card had purchases and cash advances. I paid it off and got a check in the mail for overpayment. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b7ae2f3c18cd450b84aeec4a4547fd58
encoding: FLOAT32
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{"chroma:document": "I don't have an account but someone used my name/address to open an account with BBT and there's an $250 charge. I called since the bill keeps coming to my address. The gentleman named Brandon agreed this was a fraud since I am in California and there is no service/branch from BBT or TRUIST. I thought the case close but now TRUIST starts sending me bills. Called numerous times the customer services, one can't locate the account number since it has been transferred to recovery branch. Another one provided me the number for the fraud department. Three attempts to call but no one answered, each waiting for 45-60 minutes. There is no other communication except the phone. What is wrong with this TRUIST bank!!!! What a shame!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f1fd4f601ac1447ca21b2ce0ad656dcf
encoding: FLOAT32
metadata:
{"chroma:document": "An employee of Suntrust/Truist gave someone confidential access to our account allowing them to change the address on our account and withdrawal over $2,000.00 in cash. We notified them immediately while the charges were still pending. In the meantime they facilitated transferring our savings to checking so the thieves could steal more. They refuse to restore the money to our account. My advice to you is if you have a Suntrust Truist account move your account immediately to a safer institution better educated in avoiding social engineering scams. I give Suntrust Truist a negative one million stars."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d7992fcd1ce948ae8674d7f26abed7c0
encoding: FLOAT32
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{"chroma:document": "My mother, who's had a Money Market Savings with SunTrust for over 20 years, was recently diagnosed with health problems that required me to take over her finances. I knew she had a SunTrust account with tens of thousands of dollars stored therein. Visited 2 branches, neither manager was able to locate it by address or SSN. A corporate exec Derek again told me no account exists. Until the next month when change of address produces a statement mailed to my house. I set up online access that's immediately disabled. I was then asked to leave the branch when I produced the statement. This is all after their own legal department verified my POA. They are overtly attempting to hold onto her assets. I'm assuming to prevent a dip in holdings during the merger. Either way, it's dishonest and unethical. Do not bank here, fair warning."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 50d8bf590da64f8b8781b2e8d65ab7c5
encoding: FLOAT32
metadata:
{"chroma:document": "STB failed to notify me of their online banking conversion. I\u2019ve been calling their 800 number since about 4:30 this afternoon and could not reach a human. About 7:30 pm I finally reached a human that could not speak English and had no clue why I could not access my bank account. After many hours I figured out it was because the bank shut down the ST website and we need to use Truist. Why were customers not notified and why weren\u2019t your employees notified to let your customers know this? Are you a bunch of morals??? Seriously?? I can\u2019t talk with anyone until Monday now! Seriously???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f94e799369a48819b71ab710b61f7bb
encoding: FLOAT32
metadata:
{"chroma:document": "The way this merger has been rolled out over months and months, all the ** guys at the top need to be fired. I have had nothing but problems with online and mobile banking since they decided to merge technologies. I understand some downtime, but not consistently during the day and early evenings. No one is offering an explanation from Truist or SunTrust from the top. Over and over you try and get to Truist, it tells you to use Suntrust. You use Suntrust and URL redirect bounces you out and you can never login. This is totally unacceptable. If you have shipped your technology overseas then get it back and get U.S. employees on a bridge to fix this crap and inform your customers. What's the problem, you people can't think outside the box and throw up a web page saying site is down at the moment? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c7a0c870dc1c43ac8702340cc0b0a922
encoding: FLOAT32
metadata:
{"chroma:document": "I have had Suntrust payroll for many years. Not until Truist took over Suntrust did I have long phone delays for payroll assistance. I was just on hold 50 minutes and had to move forward with the payroll without the assistance I needed. I have complained multiple times by sending emails. Once a supervisor contacted me. I said, \"You need to either ask your employees to answer the phone or hire more employees.\" I just called the number on google to get the corporate phone number or email address for Truist. Customer care and her supervisor said there is only an address. How convenient as they can lose your letter. I will be shopping for another payroll company. I gave them a 2 stars as they are helpful when you get them. The service under just Suntrust was a 5 before the merger."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42b104a37c2246758f4bc73ed961ac07
encoding: FLOAT32
metadata:
{"chroma:document": "It does not matter what time of the day you call, you are slammed on hold for upwards of half an hour. Automated voice says your wait time is 25 minutes, now at 45 minutes. Terrible do you not have enough staff?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 47064c74bc5642e6b45bb69f49cb25ed
encoding: FLOAT32
metadata:
{"chroma:document": "Echoing many of the other reviews here. STAY FAR AWAY FROM SUNTRUST. Customer service is a mess. I had a payment incorrectly applied and then 2 months later got calls from \"Home Preservation\" wondering why I was behind on my payments. I wasn't but somehow a payment I made was applied to principal and was not considered a monthly payment. This was all in their records and the people I talked to could see it but the mighty computer still trumped everyone and said I was behind and even with all of that I was threatened with a negative report on my credit so I had to make another payment I couldn't afford. This was over a year ago and many many many phone calls later I cannot get this resolved. Their records still show I was a month behind for 2 months. A refinance attempt was tanked because of that. I had to wait a few months before I could refinance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb188ced83e5404883918f08b17b7aa8
encoding: FLOAT32
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{"chroma:document": "So just closed on a home loan that got scooped up by Suntrust now Truist. All I can say is 'wow'. Set up my online account with no problem... until I tried to set up a recurring payment. Allowed me to put in all my information, bank account number, etc. Then it just has a square that says 'hold tight' and spins forever with no way to move on. I tried to set it up 5 different ways, even to just make a one time payment for my loan. Same thing each time. Had to call to try and set it up. Was on hold for 30 minutes, I was told the only other way I could set up a recurring payment was through being mailed the forms for me to fill out and then send back. This bank should not be in operation. Period. It is not even equipped to take payments?!?! I'm just beside myself. Trying to figure out my options..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 75e4663631e3464b9e920dc7a8f58214
encoding: FLOAT32
metadata:
{"chroma:document": "This is the worst bank ever. They strive on overdraft fees, I have to close my shop for an hour to deposit money because their mobile deposit never works, been waiting weeks for a new card, they make it impossible to deposit money, I am a small shop owner getting hammered by a bank that won't let you put money in, I will be closing my account, NEVER USE THIS BANK OR ANY BANK AFFILIATED WITH THEM."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 87fc934c54d54b5ebde1ec25e5dc22c3
encoding: FLOAT32
metadata:
{"chroma:document": "Very close to closing both accounts, they are worse than the banks that are in Walmart at this point. Sad to say but I was charged 4 late fees from late holiday pay which equaled to about 150 plus bills that were auto paid."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b16299515e640d88cb10739947e24e6
encoding: FLOAT32
metadata:
{"chroma:document": "I recently purchased my home in California, and my mortgage is through SunTrust. I pay my taxes and insurance through an impound account with SunTrust, as many people do so they make one monthly payment to the bank to cover the mortgage, taxes, and insurance. When checking the balance of my impound account however, and comparing it against the annual property tax bill I received, it appeared that SunTrust was withholding significantly more than they should for property taxes. It turns out they were (which they finally admitted) - a more than $5,000 excess. It seems they were withholding not only the property taxes paid through the impound account, but supplemental property taxes as well which are not paid through the impound account (and are typically the home buyer's responsibility). This is a pretty basic tax concept and a major mistake for a bank that should know how these rules work and not make these kinds of mistakes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da0e673ad5234a9a96c2f6bc2e762f0e
encoding: FLOAT32
metadata:
{"chroma:document": "This bank appears to be woefully understaffed with poor training. The bank has been many (many) mistakes in my account that I had to move to another bank. Not trustworthy, maybe why 'Trust' was removed from their name. I regret ever having to use this bank and tell everyone to avoid, just not a place one should trust with their money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b2a0dc68372a44bfa6c89272a48c6545
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{"chroma:document": "On 10/1/2021 I discovered someone had made 54 transactions for online gift cards through my bank account. The total amount of the transactions were $6375.90. I immediately contacted Suntrust's fraud department (1-800-447-8994) and made a claim. The female I spoke with that night stated she made the claim and deactivated my card which was still in my possession. I was advised the investigation would take 10 business days and the investigators would contact me if they needed more information. On 10/11/21 I received an email from Suntrust stating they had denied my claim but did not state why. I immediately went to my local branch where I was assisted by Mandy ** who was familiar with the incident. Together we made contact back with the fraud department but they refused to give us any information. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7ee60ac5896d4dbd866594d5151ed245
encoding: FLOAT32
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{"chroma:document": "I have been trying to access my bank statements as I am 'paperless'. Cannot get them. Only get a little box that says 'hang tight' and goes nowhere - ever. Called Suntrust/Truist corporate. Waited for 10 minutes to have someone answer the phone. Waited for her to try to help - another 5-10 minutes, then she said I was getting an 'error' message. (no kidding). She said she needed to transfer me, that my wait would be 5 minutes. Fine. After being transferred, the message said my wait would be 25 minutes. Okay I waited. Twenty-five minutes plus and I was disconnected. Extremely frustrated. And I need my statements. Very incentivized to change banks - after. 20+ years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f7d6ec6fdbde4cffa363d5213234c545
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{"chroma:document": "Called about a $45 fee I received for a lock box which is free with my checking account. After a 10 minute wait, a customer service rep answered who could not speak English, sounded like he was from India and had marbles in his mouth. He put me on hold several times, after dealing with him for 15 minutes, I finally was told he could not help and I had to go personally to a branch."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1df4b57fb2f04fec9a8983efd4229cfd
encoding: FLOAT32
metadata:
{"chroma:document": "Only bank that I know that charges for receiving (and sending) Zelle... No other bank that I'm aware do this, so you never expect it coming those charges... at least $15 - $20 per transaction... unbelievable! This is a bank that don't add value, certainly I'm moving my accounts somewhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b2cf2c17cf504ccb8e65a60148b20f97
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{"chroma:document": "I mailed a payment of $4200 to a lockbox pickup Suntrust handles. I put the wrong po box #. I realized it. Called suntrust and informed them. The check inside was accurate. I'm told, \"Np. We will see that and just put it right accurate.\" 29 days later I get my envelope back. It's cut open and it stamped return to sender. My check was sticking out of the envelope. They just put a $4200 cashier's check back in an open envelope and threw it back in the mail. What kind of bank puts a check back into an opened envelope and mails it back 1000 miles??"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 623ccd9ba32440e8bf26c8b3cc47ba3f
encoding: FLOAT32
metadata:
{"chroma:document": "My Experience has been the same of so many on here that I don't feel it necessary to repeat the same story many have done so well. MY QUESTION IS HAVE ANY OF YOU, THE ONE'S WHO MONEY HAS BEEN STOLEN, BEEN ABLE TO GET YOUR PROBLEM RESOLVED???? Why can't we all get together and bring a class action suit against Truist????"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 08a20c60a43c4a8eb3102e8b1efa637a
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{"chroma:document": "This is by far the worst merger ever. Dealing with BB&T was so simple and easy. Never had any issues whatsoever whether it was by phone or in their branches. Now Truist comes in the picture and is clear that they do not care. This bank is laughable. It is borderline disrespectful. I have been on hold for almost 2 hours, 2 hours! This is so disappointing. Unfortunately, I cannot do anything about it because my car loan is with them. I am basically stuck with them, for now."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 88d1647d2a1e4e72aa1c782fc61a0309
encoding: FLOAT32
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{"chroma:document": "Middle of Sept 2021 had a check stolen from Post Office. It was apparently whitewashed and filled out for a significant amount of money, all my money actually on Oct 9, 2021, no phone call, nothing, found out the next day when I checked my account. Reported the fraud, the whole check even the signature was rewritten, oblivious fraud, but investigation started on Oct 8, 2021, froze my account, no debit or credit, told them my SS check was coming in a few days. They said, \"No problem, we will transfer to your new account.\" That did not happen. They took my SS check and it is now in the frozen account.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db807d2803744460ac0f76f189385fe6
encoding: FLOAT32
metadata:
{"chroma:document": "Just signed up with this bank. Went to make my first deposit which was supposed to be made available the next day. Well 2 business days went by, then they told me because of recent fraud activity from previous clients they're holding my funds 2 weeks! 2 WEEKS! Imagine working hard to feed your family and you take your check to the bank you put your trust in and they hold YOUR money hostage for 2 weeks. Anyhow, once my funds clear I will be cashing out my account and taking my business elsewhere. I would not reccomend this bank. It's dated and unfair to its clients."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 28234a7bb794495ca14375d18f151fa9
encoding: FLOAT32
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{"chroma:document": "I have been a loyal customer for over seven years. My wife and I recently bought a condo in Miami and opened an additional joint account to pay the bills. My wife set up a recurring payment for the HOA dues ($821.38). Everything transitioned to Truist and she could not see the recurring payment anymore. Long story made slightly shorter, we ended up paying our HOA dues twice. Once with Bill Pay and she sent a check. When she called to find out what happened, the agent put her on hold for over an hour and just left her there. She sells Medicare and it is her busy season (commission only), but she just sat there on hold thinking the young lady was helping her. Finally a gentleman came on after an hour and a half. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6a1364e9d4a94865b426ec92d90b3aa6
encoding: FLOAT32
metadata:
{"chroma:document": "If you\u2019re looking for a bank that will repeatedly ignore your calls, does not communicate with you, and will give you inaccurate information, then you should bank with Truist/Suntrust/BB&T. My closing date was set for October 8th with a 10-day extension if needed. This date had been set for several weeks. I was notified by email on October 7th at 10:53am that we could not close on the scheduled date, and the bank now did not know when they could close. This is just one day before the set closing date."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f63c3d32dc9e41f5b2d547c4380998ed
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{"chroma:document": "My experience of the merger from BB&T to Truist is totally negative so far, they have taken literally years to get this merger done, and the transitions are nowhere near done. All online services that I am experiencing are negatively impacted for usability. Both on the website and on the app every single transaction takes more steps than before, and now I have no ability to know who my personal banker is or how to contact them, the only interaction is now by BOT and chat. A terrible transition for anyone who was used to the benefits of working with BB&T. Will they ever get this merger finished?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a02828ad1fbd48409587be0a23a2f6ae
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{"chroma:document": "I have had a BB&T account for years. They have always had great customer service. Truist bought them. I am now forced to download apps I don't want in order to transact business with Truist. I can no longer go online and login and conduct business. Truist contacted me to inform me of a fraudulent use of my account number. They had me shred my card and they said they would send me a new card. I asked them not to mail it to me because of the high rate of mail theft in Fayetteville, NC. They said they would send it to my branch bank. They did not. They mailed it to me (expect it in 3-5 days). It is now 10 days and no card. Now I have to cancel the card I never received. They are not helpful and blame me for not retrieving the card from my mailbox. If you are considering using Truist Bank I recommend that you go somewhere else. They are amateurs compared to BB&T."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d7eaa5ad21ad457caaa526ef35c884ec
encoding: FLOAT32
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{"chroma:document": "I've been with BBT for a couple of years. Never had any issues until Truist came about, I've seen my interest go up on my loan that I've been paying on time for 3 years. I've also notice when I try to make a payment online there's always an issue. Either the date can't be changed or the amount can't be changed forcing me to have to call the bank when they open. Any other number just takes you to the automated system that takes you in circles. I wish BBT would have stayed the way they were. Truist has very very poor service and low quality. Do not recommend any banking here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e12eedb8b2f64bd6bf7507b9277c0696
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{"chroma:document": "Truist have the most unreliable apps. It's hard to navigate. And really frustrating. They should had keep the BB and T app. To make matter worst all my history and transaction were deleted. (History of payment). Think it's time to change banking. Will not recommend at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 475b4f0461594fd6a56a9b35f709ebfa
encoding: FLOAT32
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{"chroma:document": "App is hard to navigate but had to have due to merger. Even hard to log out. Better apps. and banks available. After about 8 years might have to change banks. We thought we would have more value to them. I guess not"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 113c7c2150e64f9e8c7b63b15dc52cbd
encoding: FLOAT32
metadata:
{"chroma:document": "Took over my local bank; stopped automatic credit card payments from checking, shut off online access to my accounts, then fined me for late payment. Closed all local branches to in-person visits, then sent bad report to credit bureau. Incompetent, inconsiderate and unethical."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c30a563f94c426aba3532fe26dda4a1
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{"chroma:document": "With Sunstust, I could complete all of my banking online. Transfers went through immediately which helped tremendously during an emergency. Now transfers are submitted, but it is unclear as to when they will happen. The online banking layout is horrible and the app will not install on my phone because it says it is not compatible. I understand that there are a lot of changes during a merge, but I thought it was suppose to make things better, not harder. Maybe Truist should take a good look at how Suntrust had everything set up and actually admit that their way was better."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f91085fce534adc80ce8d34dac9b9d1
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{"chroma:document": "My family and I were with Suntrust for 20 years and they were great. Truist is utterly horrible. I always downloaded transactions in Excel from Suntrust, and checked them. You can no longer do that in Truist. Called them to find out how to do it. An hour waiting, then it disconnected. Tried the \"Online Chat\". Continually said \"Session expired\". Start a new session\". 20 times, never worked. Their website is clunky and illogical. Fees have gone up since the bank merged. I will definitely be switching banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 804dd3d8e28b43c98104a93e695a6ecf
encoding: FLOAT32
metadata:
{"chroma:document": "Wait on phone for almost an hour for online help. Hung up on after waiting over thirty minutes. Not the first time. Rude online services. Moving to another bank because of the service. I have been a customer for 9 years and will not go another day."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b5053e53a0f426abb98d55f53dde48f
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{"chroma:document": "I live in Switzerland and had a stroke. I used to travel to the U.S. every two years and used my account at SunTrust. For obvious reasons, I can no longer travel to the U.S. and asked for a transfer of the funds to my Swiss bank account, and to close my account with SunTrust. SunTrust suggests that I visit a branch (impossible!) or appoint somebody residing in the U.S. and issue a Power of Attorney, executed in the American Embassy or Consulate (also impossible). Other options are not possible. WHY??? SunTrust has my full name, address, telephone number, email-address AND SIGNATURE on file and we have corresponded by original letters and secure email. DON'T TOUCH SUNTRUST/TRUIST ESPECIALLY IF YOU DO NOT HAVE A BRANCH IN THE VICINITY OR LIVE ABROAD!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 35342c10e54c4dee90e967f29eb78310
encoding: FLOAT32
metadata:
{"chroma:document": "This is without a doubt the worst bank that I have ever used. They make it impossible to transfer money when out of state, and with almost every transaction my account is locked or put on hold. Customer support takes 20 minutes to talk to a real person only for them to tell me they can't help me, don't know what is wrong, or that I need to visit in person. I almost lost my apartment due to not being able to make a transfer from my bank account. The company is totally out of touch with the problems in its service and will only get worse. DON'T USE THIS BANK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cdcb524e303749d8997372d25cf3e9f6
encoding: FLOAT32
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{"chroma:document": "I contacted SunTrust on the 27th of July to close my account since I suspected someone got my bank account information. They told me the account would be closed in 2 business days. They didn't close the account, and I made a payment just to supposedly close it, but they told me it would be closed and they didn't again. Another transaction and they disputed it, yet it remains open after twice trying to close my account. Another transaction occurred along with overdraft fees again. Still no closed account. Do they expect me to keep the account open and dispute charges until I die? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 603427f7f796491d84a7cd4ea721ab59
encoding: FLOAT32
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{"chroma:document": "I have been a customer with Suntrust for 20 years. I have been a good customer held a positive balance in checking and thousands in savings. I had a fraudulent charge on my account for 69 dollars. I reported it right away and requested a debit card. I called to ask when I would receive my new card and was told they are no longer doing business with me and froze my accounts making it difficult to pay bills. I had to fight to release my money. I would never bank with them again. Avoid this institution. Fraudulent activity indicates to me a poor network and security with the bank. As a customer I can\u2019t always prevent illegal activity."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d142d5eb51124be58bbb10ea41147481
encoding: FLOAT32
metadata:
{"chroma:document": "I hate to write long and lengthy stories. Experience with this company's customer service is the worst. Long waited hours to talk to a right person and once you landed there then it's even worst experience to talk, some ask private questions also which is not relevant to the business. Mr. Kelly King - Please take care of this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: be5233dbde0141029d83f449914d0848
encoding: FLOAT32
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{"chroma:document": "Yesterday a CD became due and so I called my local branch in Macon, GA but they did not answer so I called the Atlanta main office and the same there. I then called the main branch at Cherry street and go the voice mail of the manager. He never called me back by 3pm so I went to the local bank and it was closed and about 8 people looking for help. No sign on the door and indeed DHL had placed a sticker on the door that they had tried to make a delivery there. So I called Zebulon branch and they finally answered and were open. So after another 20 minute drive we all went there. The crux it seems is that the branch people had Covid and won\u2019t be open for two weeks. What is their excuse for not answering phones and not putting notices up that the branch is closed? I had intended to leave my CD there but decided to withdraw it based on poor service. I still have not received any return phone calls. Thank you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 117fba12f7eb420f976f812233959765
encoding: FLOAT32
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{"chroma:document": "I opened a personal checking account with SunTrust online on July 29th. On July 30th I deposited a check from a company as I am a subcontractor for $1138.72. On July 31st the check cleared. On August 1st I made direct payments to my two credit card companies that I owe. On August 2nd SunTrust restricted my account and denied payment to one of the two credit cards I put in for payment. I called SunTrust to ask what's going on and all they tell me is that my account under review to be closed because of unsatisfactory transactions and I should receive a notice in the mail regarding what is SunTrust's reasons in detail. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9659bc8b41b6476aa87079fefbb8c917
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve been a customer with Suntrust for 27 years. Bank accounts, savings, car loans etc. Recently I\u2019ve had such negative experiences with Suntrust that I went through the trouble of finding another bank and moving the myriad of accounts and automatic payments I had set up over the years. Only the truly terrible experience I have had could have made it worth the effort to change something usually as innocuous as banks tend to be. I received horrendous advise from the bank manager about an issue. Was assured things would be fixed and then Suntrust changed their commitment to how they would handle the issue twice even after having put their proposed resolution in writing. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d928d64bb57e4919af80a80dc12d0321
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{"chroma:document": "I have been a Suntrust Customer for nearly 15 years and I do almost all of my banking online. I am buying a home and needed to send a wire for that transaction. I don't live near a Suntrust location, in fact the nearest one is 600 miles away from me. When I called to set up the wire I was told in no uncertain terms that the only way I could send a wire (aka use my own money) would be to purchase a plane ticket and fly back to a Suntrust branch where I would then need to take about 15 minutes to fill out a wire transfer form."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 666d0cda42534143a09315c5364ce223
encoding: FLOAT32
metadata:
{"chroma:document": "Truist bank once SunTrust and BB&T has failed to provide customer service. My credit card was canceled but I still had to make payments. I called at least 10 times to make a payment but representatives I spoke with could not find my canceled credit card. The bank charged me late fees and reported to the credit bureau that I was late. This kind of business is against what the etiquette Of what the new USA stands for."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 77ad6e1770ed4d6fb5df7fff1d1426ef
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{"chroma:document": "I opened a SunTrust online banking account a few years ago. Today I wanted to put a deposit on an item I wish to purchase. The company I am purchasing from requires either a check or a wire transfer. I use my Suntrust back account to pay my bills. I do not have checks because I pay online. Today I tried to send a wire from my account. To wire from your Suntrust account the 1st time you must go to a Suntrust branch. The closest branch is 92 miles from my house. How is this convenient?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bf59edf235e14ed9b3b88f6d2d399f34
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{"chroma:document": "I took out an auto loan with Suntrust Bank a few years back, last year I was working with a debt consolidation company who settled the loan and I paid in full as of late last year. Suntrust even gave me a proof of paid in full letter that I have sent to the credit bureaus. I have been begging Suntrust to report accurately to the credit bureaus for eight months and they are still reporting that I have not paid ANYTHING and that I have missed payments. This has brought down my scores over 50 points and I am not able to rent anywhere or make purchases. I am distraught and have been lied to by several of their reps saying they will report accurately and til this day they have been lying to me and the credit bureaus! Stay away from this bank at all costs unless you want your life ruined!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bc445203bc114b2ba9105adec9da16ea
encoding: FLOAT32
metadata:
{"chroma:document": "On June 30, 2021, my employer gave me a paper check. The check was deposited on my checking account. I was told funds would be available the next day. For no apparent reason, Suntrust placed a hold on my funds. They told me that they money would now be available until July 12,2021 at 9AM. They did not care that I had rent to pay nor they cared that I had bills due the first week of the month. Mind you, my employer is the State of Florida. My deposit was not even a personal check. They unnecessarily withheld my funds!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d1ac0d0c96ac49cc9eef9f1ccf961542
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{"chroma:document": "On 6/21/2021, I open a new SunTrust bank account since I move to Virginia for graduate school. The manager who opens the bank account for me said I should close my Indiana bank account and transfer all money to SunTrust. I cannot believe I trust her to do it. Then I find out my money is on hold until 6/30/2021. However, my account is still not available on 6/30/2021. So I call them and they told me they are closing my bank account and keep my money. It is very ridiculous. My money is for my college tuition and I get money from my parent's wire transfer. SunTrust is the worst bank on the whole planet. AVOID SUNTRUST IF YOU CAN!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 94861cc639524ea08246bfd3549a91e1
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an online checking account for your Delta Debit card. I transferred $5000 into this account. Then went back online to get a direct deposit form for my employer and was unable to log in. My Debit card arrived in the mail that day so I called to activate the card. I was told that my account was frozen and that I would need to call the next day to speak to someone. I did call. I ended up speaking to someone who was not in the lower 48. Could not understand anything they were saying and was transferred to someone in the US. I was told that my account was me being investigated by your fraud department and that SunTrust was still currently looking into my account and that I would receive a letter in the mail stating the outcome of your fraud department's investigation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 153a8d8e6ea245448fe5c6478a0a50d6
encoding: FLOAT32
metadata:
{"chroma:document": "SunTrust makes me feel like a valued customer. Person to person communication, they greet you by your name and always thank you for being their customer. Easy to communicate, even outside of \"banker's hours\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e4c5b0cc0ac497480984afab447dcae
encoding: FLOAT32
metadata:
{"chroma:document": "I've been with SunTrust Bank for over 30 years and both customer service and products have gotten progressively worse. There are no benefits for either long term customers or seniors. They seem to be more interested in corporate customers than individuals."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fb5dbb306aff4ce5b67217ac112bf6df
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{"chroma:document": "First off, I'm below poor. I am paycheck to paycheck. The pandemic hasn't helped, and I have kids that depend on my child support. Of course they come first, but if I cannot function financially how would they do? Suntrust aka TRUist is the target of my frustration. Imagine that one star next to 4 empty ones is negative 1. Now my story."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ea4fa8588d44ea29deff57c75779eef
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust is by far the absolute worst bank I ever dealt with. My account has been open since Dec. 2020. And I made a large deposit in my account. Why they froze my account, and now saying that my account is now close because of investigation. I went into the branch and the manager at the branch is also clueless to why they are closing my account. So now I have to wait until they finish the investigation before they send me my funds back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a3a563e024a04cb2a28fd789bb9c84a5
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{"chroma:document": "I have been with Suntrust Banking for about 11 years. I now live out of state, and only decided to switch banks due to this location change. I am now going through a very painful process of trying to close my bank account, which is incredibly difficult as it turns out. Even though I have changed all of my recurrent bills to my new banking service, random charges are still being processed by Suntrust, much to the confusion of the vendors (and me, who sees that the exact same charges are being processed by my new bank, the only bank info the vendors have). This results in fees, me needing to call and speak to customer service daily, and now needing to process claims to prove that these charges are not approved by myself."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 681371d9fcc54360ba082fe284ccbe54
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metadata:
{"chroma:document": "This is the worst bank ever. I live in north and I have Chase Bank for many years. Moving to Tennessee and there was no bank in Chattanooga. I opened an account with Suntrust (Truist). After I deposited the check and made another transaction from my bank to them they close the account without any reason and they have not returned my money. I made a complaint with Consumer Financial Protection Bureau and still nothing. After my accountant call them then lawyer called they decided to return my money. BE AWARE THIS BANK IS A SCAM!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e32fa51545ce4ddbb2b21fc0badd05fe
encoding: FLOAT32
metadata:
{"chroma:document": "They cancelled my account without notifying me. They have been for months withholding my funds. They refuse to give me a timeline on when I can receive the money that is rightfully mine. It feels when trying to resolve this with them they have no desire to work with me on this issue. I feel as though they do not intend to pay me at all. Their customer service is seriously lacking and the employees do not care about you the consumer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bbccea0d9ea84a79b09ca63a50ff6e07
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{"chroma:document": "I opened an account at Suntrust (now Truist) in order to consolidate funds for the purchase of a single level condo for my handicapped mom. She is currently residing in a trilevel house and after surgery cannot get up and down stairs to even go to the bathroom. Within 24 hours of transferring $240.000 into the account to buy the condo, they put my account on hold then they chose to close my account without giving me a call or a reason for doing so. I am now being told that my funds will not be released back to me for 5 more weeks. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 64a314f59b4c45e29062626730f67df2
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{"chroma:document": "What a joke and a bait and switch at that. It\u2019s criminal. Suntrust (if you are not aware it is part of Truist), advertised a promo which ended on March 31st, 2021. Do a direct deposit if at least 500.00 in checking and deposit at least 10,000 in a Savings account and eventually after meeting those qualifications you will receive a 400.00 bonus. Well they rejected me after 3 days of opening up the account and receiving a welcome email from them. They rejected my 10,000 bank transfer from American Express and restricted my access to my online account and accused me of fraud. I have a FICO score of 844 and have very significant financial resources. Never had a mark on my credit rating ever and I am 68 years old. I panicked thinking someone had gotten a hold of my SS etc. so I called."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a812c35087574cb9b372c86f92a4944d
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a Suntrust client for almost 30 years. I called to request a credit refund for the late fee, taking into account that it was late because my sister was in the hospital for over 30 days, I had my nephew with me, it was a very difficult time. The supervisor and the manager told me that nothing that they could do because they gave a refund on Dec 2020. Other credit cards extend the courtesy more than one time, I don't understand why Suntrust can't offer the same treatment to their customers, especially the ones that are loyal to them for some decades. As soon as I pay all the balance in the card, I am going to close my account with them. Very upsetting!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 10280052a1c64b41abbee2f971e3a416
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{"chroma:document": "Bombarded by mails to apply for credit cards. When attended the local the employee was just hungry to submit the application without checking the required facts. His hunger I presume was based on commission. Pulled my credit score and then told me I did not qualify for a criteria!! The latest was a stop check issue that cost 3x36 dollars in fee and 2 days spent on the issue and be told in the end that I was wrongly advised by their telephone assisting employee!!! The sooner this bank closes its doors to the public the better for all of us."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1370ec71e8744fdeab022550636e9d00
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metadata:
{"chroma:document": "Suntrust changed my address on ALL my accounts to an address where I have not lived for 4 years. Sent a letter to notify me. The worst!!! They have no problem calling, emailing and texting irrelevant trash."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1fdbcf38c79947c99d6faa0da32c94fa
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metadata:
{"chroma:document": "My parents passed away and I'm dealing with a mortgage they took out with Suntrust, and the experience is incredibly frustrating. They have no email, only a chat bot that claims to email you back, but never does. When I call, I'm always on hold for at least 30 minutes, and when you finally get someone they're always impatient, particularly frustrating attitude to deal with when you're in my situation. I sent them the death certs and court documents years ago, but they claim they don't have them on record. They seem to have no established process for how to handle these cases. Avoid this company if you can."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 22506d7db4a0420cbb802d3c4a31577c
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metadata:
{"chroma:document": "So I have been a member for years and today I got a late notice and the person that I spoke to was very rude and was blaming everything on the mail. I mailed my payment through bill pay on the 20th and it still has not been received. He has very poor customer service so I paid the card off and closed my account. You would think with covid and all the issues we were having he would have a better attitude and waived my late fees. No one from SunTrust even called and with my account they should have seen that I have never been late. I will not do business with them anymore."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "This is the second time I have experienced fraud in my account. This time is was Western Union were somebody used my debit card to send money to someone out of the country. I called western union, reported it, got all the information. Basically did the bank's job for them. Went to the bank in person, reported it and gave them all the information. Just like last time they denied my claim stating just because I used the realtor in the past this looked like normal activity. You have got to be kidding me! How do these people sleep at night. I clearly have never sent money to Columbia. I am finally a complaint with the consumer business bureau. Keep your money out of this bank. I will never bank with them again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 144af489d8dc4349b9f73c5b396eea0a
encoding: FLOAT32
metadata:
{"chroma:document": "I travel for my job and SunTrust faithfully cancels my card every single week and leaves me stranded somewhere while I sort it out. Customer service people couldn\u2019t be any less helpful. Bank of America is where I\u2019m going."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d60ab002365e434f903f09b70ff6a7f4
encoding: FLOAT32
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{"chroma:document": "They always are having tech issues that impact your ability to pay or receive money. And whenever you talk to someone in any bank branch they tell you not my job. In addition whenever you contract that little number on the back of the card. Which they will tell you every time to call, there are extremely long waits, no one that actually has the knowledge, much less the will power to help with simple questions. As well, they are always for some reason having an update for tech malfunctions which supposedly does not allow them to answer simple questions. It\u2019s like they are reading from script every time and claim the same issues each time. These guys are a joke."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e74f65128df4b7aa8d5a08309e24f61
encoding: FLOAT32
metadata:
{"chroma:document": "Someone made a charge against debit card. I caught called fraud line. They suspended my debit card. Issued took two weeks. Then tell me after receipt I have to use as credit card. Now I have to wait two weeks or longer to get a debit card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 24e170f0bfa0471ebdcaf7f601d8a655
encoding: FLOAT32
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{"chroma:document": "I opened a checking account 5 months ago, set up direct deposit and everything was okay until I deposited a paper check for $1200 product of my stimulus check that originally went into a restricted account in another bank, I deposited the check just a day before traveling to see my parents in Central America, my surprise was when I got there my debit card was locked, I called them several times over the weekend and no one could help me, Asian accent lady was very rude no emphatic. I was with zero cash all money in that account and visiting parents in another country. Then next day lost access to online banking and I called them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 935f037b749b4f8485f18dd7bf81fca6
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{"chroma:document": "Our vehicle was financed through Suntrust. In December we traded the car in. For 3 years I paid over the amount owed. Going into getting a new car I knew what I owed and the dealership paid if off. When cx my gap insurance Suntrust kept it all except $30 saying they low ball payoffs which raised red flags. They closed the account so quickly and refuse to send any and all document for for the finance deal and was told no."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 32e3420e1af54491b5cf37cad5463eb1
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{"chroma:document": "I am a very long term customer of SunTrust in Smyrna, TN. My whole family banks there. My Bank on Sam Ridley was closed (other branch said everyone was out sick) and the ATM machine was not working to allow a deposit. Their ATM machine wasn't working on my visit last week either. I went to the other branch in Smyrna on Lowery, and they had only 2 of three drive-through working... and their ATM machine was not working to allow deposits. The wait time was 35 minutes for each car (maybe 5 in each lane?) in the two lanes that were open. That's terrible .... considering I had lunch in a restaurant today, had three people wait on me and my meal was cooked from scratch in 10 minutes. For the time I had to wait to deposit a check at SunTrust, the Mexican restaurant had me and at least 15 others fed and out the door. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f857b3f246d440c88492aedc83c77b66
encoding: FLOAT32
metadata:
{"chroma:document": "I am now in my NC home, having just driven down from my MA home, as I do this time each year. SunTrust just turned down my credit card in the grocery store in NC. I called their customer service line. I was put on hold 3 times. The THIRD time I was cut off; just a dial tone. So, I called back. I was answered a variety of their security questions successfully. I was then forwarded to the fraud unit where I again answered several of their questions to ensure it was indeed ME. Then they asked for my phone number. I told them I had two one in MA and one in NC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a5f461361474bf0bf14265dbaa89497
encoding: FLOAT32
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{"chroma:document": "I have been with Suntrust now for a long time. I have 3 accounts including business, personal, and savings. I didn\u2019t issue with my business account with 2 fees that I asked them to review and remove and they did not. I don\u2019t think I should have been charged. I talk to a business account rep the SunTrust 800 number and also contacted the branch manager in Gainesville Georgia on Shallowford Road and I was told to pay the $76 and then I can go ahead and close all my accounts so that\u2019s what I\u2019ll be doing. Thank you SunTrust branch manager and business rep for guiding me in the right direction for once so I will drive two an a half hours tomorrow morning to my nearest SunTrust branch now with a silly name call truest and I will be canceling all my accounts and taking all my money out and I will never use you use and recommend. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a1c8621a27b94522a741e18b6a854282
encoding: FLOAT32
metadata:
{"chroma:document": "I have been trying to close my checking account with Suntrust for months. After holding an account with this bank for about 15 years, they have punished me for being scammed by a fake business checking scam. My account is current and not in overdraft status even though they have processed deductions from PayPal for $5.25 that I have asked to be rejected and after I have tried to close the paypal account....at $36.00 a pop. A stimulus deposit of $600 was deposited into my account. I received a letter from Suntrust that I could use the $600 for now - but I am expected to PAY IT BACK TO THEM!!! I desperately need help in closing this account forever, but so far, I have not had success. I say, ban this business, their business practices based on greed and possibly illegal practices are a disgrace."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 33fabaa776fc46eea1e671f77daa330e
encoding: FLOAT32
metadata:
{"chroma:document": "If you would like to be put on hold for way too long....Then talk to someone from the Philippines....Then get so many different answers from so many people....Then call your local branch (Lakeland, Fl.) only to be promised a return call after calling two times and then not get that call...Then this is the bank for you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f58d3bf5963446b78269b8b013d94e5b
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust inappropriately removed nearly 200 dollars from our account, We ordered checks for our acct, 3 times in over a month and still don\u2019t have them. I ordered a replacement debit card over a month ago and still don\u2019t have it. Been with Suntrust 7 years ."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 058f2e58e1cf41a19a59612f9de58dd4
encoding: FLOAT32
metadata:
{"chroma:document": "Two days before Christmas I was paying my electric bill and my transaction kept getting declined. I was confused why so I tried logging online and received a message to call the back. I was told that my account was suspended and I will receive a letter in the mail explaining why and a check with my balance I had in my checking and savings account. I was very upset because this was two days before Christmas but also I could not pay my bills. Here it is two days before the first and I called to make sure they was sending my money and I was told they still are investigating after that they will mail me my check. I asked if I could receive a letter explaining this so that I could show it to my electric company I was told no. This is a nightmare and I\u2019m still clueless to why my account would be investigating and I only pay bills with my account. I wish I would have never put my trust into Suntrust."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0149c26da7b04a7f997b5f2b073215f3
encoding: FLOAT32
metadata:
{"chroma:document": "They closed my personal account because I did not verify the account that I opened online. I never received the form in the mail. My paycheck was deposited into my account. The very next day they closed my account and withheld my money. This was in October and it is now December. They told me the balance in my account would be mailed to me within 3-5 days. That never happened. My payroll rep called the bank asking about my check, I've called and no one is trying to help me. I now may have to get a lawyer just to receive my paycheck. They are trying to keep. They won't release it back to the payroll or me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 280e635327f747e0a959ccc73a608bae
encoding: FLOAT32
metadata:
{"chroma:document": "I am Jerome **, a customer of SunTrust Bank. I'm writing today to get some help in my matter. I have two bank accounts with SunTrust. Not a large amount of money But I have my Social Security Disability check Deposit in my account every month. To make a long story short one of my accounts had an overdraft. So I went into two Branches to close my account. But Was not successful. On November 25 2020 Day Before Thanksgiving suntrust withdrew $294.34 from my account. That was all the money I had in my account. If I was notified from the collection Dept. that this was going to happen I would have made some arrangements. To pay the overbalance from my other checking account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8c0d13d5959c428483efbde7fd14bce8
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust is absolutely the worst bank I have ever did business with. Back in JULY of this year (2020 before the pandemic) my account was closed out without any notice or reason at all. Before I called the bank to speak with someone for answers, I of course went through the motions of resetting my password because maybe I had forgotten it, or maybe my account was experiencing fraud. To no avail I called and I found out my account was closed abruptly and was under investigation. Ok, even if this was the case and I was being investigated no one contacted me prior to closing my account to let me know this was happening, I had not received a letter in the mail or anything of the sort."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ac7d782fd66747b292b32908a0bf62d1
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{"chroma:document": "Having financial difficulties so I was allowed to withdraw $25,000 from my retirement account. Deposited into SunTrust and the very next day they \u201cterminated\u201d my account. I have no access to my money, I\u2019ve been on the phone everyday and no one can help me. SunTrust can\u2019t tell me why my account was terminated because it\u2019s under investigation. I\u2019ve tried to reach out to everyone possible and still no help. They have my money and won\u2019t return it despite me giving them a copy of cleared check, statement from retirement account and my retirement representative calling them on my behalf. I reached out to Beau Cummins the CEO, he promised someone will call and nothing. I need help, I need my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5694b14664e646718367c58ee3a64ef5
encoding: FLOAT32
metadata:
{"chroma:document": "How often we criticize, how seldom we praise. Such is not the case with Karen **. She was so helpful and patient in helping me set up my online mobile app for my Truist banking accounts. My technical skills are only fair but nonetheless Karen walked me through everything that was required. I would have to assume that Karen is a highly valued employee of your fine company. I thought you might appreciate this complimentary feedback. I have been a customer since 2011. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c2f55a80957b48d59efb6a302f1df822
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{"chroma:document": "I very much appreciate the customer service I receive. Minus one star, however, for their silly promotional email, saying all I had to do to get a free $600 was to open a savings account and deposit at least $100,000 in the next 7 days. Oh that's ALL?! :) And if you don't have $100,000 laying around, they even had a 'poor man's option', where you could deposit $10,000 and get $100. Jeez, I don't know why I never took advantage of these deals before....oh wait... that's right.... LOL! :)"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 658599aa5f74451c816dadb23196de0f
encoding: FLOAT32
metadata:
{"chroma:document": "Called customer service at 1800Suntrust at 3pm cst, was greeted with a hold time of 15-30 minutes, stayed on hold so I could change payment due date (note, this was my second call since the first one was a dismissive experience). While on hold, the message changed to 30-45 minutes, I continued to stay on hold patiently. At 4pm CST, the message changed again to we are now closed, leaving me feeling like a sucker. Also, if I try to send an email via website, it keeps redirecting me to log on, I logon multiple times and as soon as I click on email us, I get redirected to logon. Terrible customer service at its finest."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dbfc52f5770e4aafb1ab14041addf116
encoding: FLOAT32
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{"chroma:document": "Suntrust is a Useless Bank. I really don\u2019t write reviews but this stupid bank made me to come here to write this review. Suntrust closed my account for no reason and continue to hold my tax money. I need a lawyer to sue this useless bank for all the stress, emotion, and financial difficulties this bank have put myself and my children during this Covid-19. The information you get when you call them is rudely different information you get from a branch office. I am so tired of the back and forth with this useless bank. All my tax refund from IRS hit my account and these idiots are holding my money with no valid reason. Suntrust closed my account WITHOUT ANY REASON. I went to the branch office and met with the office manager, he was shocked and couldn\u2019t find any reason in their system why they closed my account. Now, all my tax refund are with suntrust and I can\u2019t access my money. It\u2019s been weeks and weeks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df26f025f72f4059b586041b82978111
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a SunTrust customer for 29 years, and I've never felt so uncomfortable in a SunTrust branch as I did today. My city has a Covid-19 mask ordinance, so we are all masking and social distancing when entering public establishments. Fair enough. But SunTrust Branch 9801 (3098 Apalachee Pkwy, Tallahassee, FL 32301) takes it to a new level. They have a masked security guard posted at the door, and he slides the door open if he permits you to enter and slides it closed behind you. All the lights in the lobby are dimmed or off; it's literally dark. Account holders are not allowed to use the customer desk to endorse their checks but may only endorse them at the teller's counter."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1876720cf7fb44d984cc15035afcea8a
encoding: FLOAT32
metadata:
{"chroma:document": "In less than 2 months, my debit card had a secure hold on it. When I called the bank the 1st time, I was told the hold is gone. Next time using my card a few days later, the hold is still there. This bank is the worst."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e61112ac63ca481493e4f0829218d5bf
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metadata:
{"chroma:document": "SunTrust definitely should not be trusted. This bank helped individuals commit identity theft against me. When I spoke with their fraud department employee Jonah said I shouldn't worry. She would open up an investigation. Nine banks opened and I should not worry? I am beyond worried. I Iive in California and have never heard of SunTrust bank. I have filed a police report contacted all credit bureaus and filed a complaint with the FTC. DO NOT TRUST SunTrust."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a78d44169944430b5916fd7aebd6435
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{"chroma:document": "I realized my checking account was on hold/closed on August 26 when I tried to make a purchase. I never received a call or letter from Suntrust Informing me my account was under investigation. I immediately called and spoke with a representative. The representative told me she could not provide me with any information other than my account is being investigated and Suntrust had decided to close my account. I asked for a timeframe as to when my funds will be mailed to me and the representative could not give me any information about that. I asked to speak with a supervisor. The supervisor echoed what the representative said. I ended the call. I called again on August 29. The representative told me that the account was still under investigation and that no timeframe can be provided."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7ffec81be20c4592bff770686d568694
encoding: FLOAT32
metadata:
{"chroma:document": "Like many others that have posted a review, after 20 years of banking with SunTrust we were advised yesterday they no longer wished to do business with us and closed our accounts. On the phone for two hours, transferred to six different people and no one could tell us why. We have never overdrafted our account but our debit cards had unfortunately been skimmed many times over the years. No warning just shut us down while we were out of town. Unbelievable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a2b5ce93b3144459870657971eade72
encoding: FLOAT32
metadata:
{"chroma:document": "I reported a fraudulent deposit made into my account. Suntrust reacted by deciding they no longer wanted to do business with me. They denied me access to visibility of my remaining funds, stopped payment on previous authorized items, denied me any access to any other funds that was there to survive. My credit card companies are closing my accounts because their payments were returned after posting to my accounts. They are also charging me late fees and charges for the returns to make accounts over the limit. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c6d84a9359b947be9457751794de75f5
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{"chroma:document": "I opened my account with Suntrust exactly a month ago because I wanted to take advantage of the promotion they had for their checking account. Yesterday I received my direct deposit into the account and I did a Zelle transfer that night. My account was placed on hold, cool right. In the morning I log in to look at my balance, so I see that all of my money is there. I get to working and decide to call them in the afternoon to resolve the zelle hold. Later in the day I received two emails to contact them, etc. I call and they tell me that only way they can lift the hold is if I go into the branch. 1. huge inconvenience to have to go into the branch 2. I was actually in another state working where there is no suntrust bank nearby, they would not give me access to my account at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 44b658b0eb6943b094efd5f12eaec949
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{"chroma:document": "Today I initiated an order for checks. I was surprised that I was being charged. I never have in 22 years! I called my local branch and had to speak to a manager because the person I was talking to was suggesting I made a change to the account which caused this. The manager was no help either and suggested I caused this problem. When I informed her that I never changed my account and had never paid for checks before she said she would take care this time. I called corporate who informed me it was Suntrust who expired my account and no longer offer free checking. No notification. I explained that no free checking will cause me to go elsewhere. I'm shocked;"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48cebcf1474443e0991a93e4cce9c165
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{"chroma:document": "Helping a wounded Afghanistan Vet get his life back together. He became homeless when his house was destroyed in a tornado the week of Easter. Moved him in with me while insurance settled (which took a while to start with). The insurance company MET US AT THE BANK to deposit the check, and we started contacting people to tear down the house and clean up the trees, only to find the insurance check was NOT IN THE ACCOUNT it was deposited in. AT THE SAME TIME he got his backpay for his military disability deposited, which of course ALSO didn't show up in the account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 351294439bf94bf992f3852c5db33d55
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{"chroma:document": "Good luck in getting to your safe box in an efficient timeframe....  good luck with setting an appointment with the branch to get into your box. Good Luck with this cluster circus in general. The Suntrust/Truist/BBT Clairmont Road Atlanta is absolutely in complete disorder and a business model customer service disaster. Several Days, lots of hot cell phone minutes, and lots of run around hassels getting answers and failed commitments to access time sensitive materials in a tolerable manner."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dbcbc13197c34746bb5deb77ac23a9e6
encoding: FLOAT32
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{"chroma:document": "The amount which I had been saving for retirement for 30 years. Gone now. I am getting nowhere with SunTrust. I keep getting the runaround. No one knows or will tell me where my retirement fund has gone. This matter of \"SunTrust now Truist\" is showing how bad this merger is for their customers. I'm at my wits end trying to find out what they did with my money. No one at SunTrust, now Truist, will give me a straight answer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a51d7fa4b30149569e1869f619a815cc
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{"chroma:document": "I've had a business account with Suntrust in Vero Beach Florida since 1995. Always in good standing, always with funds, but just received a letter they are CLOSING MY ACCOUNT with no reason given. Went to the branch and couldn't get any answers. Now I have to open an account with another bank and transfer my merchant accounts and all my autodebits. So much time and equity with this bank and this is how they treat me??? I wish I never used Suntrust, I am so disgusted with how they left me. They have changed, and everyone should look elsewhere for a bank that is dependable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5afb1b300b5e4e42bf516024f82f97a4
encoding: FLOAT32
metadata:
{"chroma:document": "I've been with Suntrust for 20 years. They provide a wonderful variety of accounts (checking, savings, investment, credit card, mortgage, personal loans, etc). They have financed the last 3 houses I've purchased and always had the lowest interest rates. Even with their merger with BB&T, I have had no interruption in services. Customer service and bank personnel are always very friendly and helpful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fcbbf97029094f40a64eb1c86864ace1
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metadata:
{"chroma:document": "I opened up an account for my church. Received a deposit for a PPP loan to pay the young people at the church to run the virtual services due to COVID 19. I set up Quickbooks only to find out Suntrust closed my account due to fraud. TO DATE I HAVE RECEIVED NOTHING IN THE MAIL REGARDING THIS ACTION!!!! I have called every day about my account and still no answer. I even went to the bank and was told I would receive a notice in 7 to 10 days. No one will help me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f520aa5d5a34d4c81ccc4a92f0d6e9f
encoding: FLOAT32
metadata:
{"chroma:document": "I love my bank, it is so nice to bank somewhere where they know your name when you walk in and they are all so nice. They have always been very helpful and I would recommend this bank to my family and friends."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 88305f91edc94bb8a10f916d1e7560cb
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{"chroma:document": "Tonight 08/01/2020, I was online with Suntrust Bank now B&B for about 2 hours with an issue about my subscription with Apple being declined. To make a long story short 3 or 4 weeks ago my ATM card stopped working. Called the bank. They decide to replace the card, with I have updated with Apple and try for several times sending the $.99 to Apple but to no avail. I called Apple twice and they have troubleshoot and resolved within themselves that the issue is with the bank not them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e6929f5ab734a748244e43123bbfb32
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{"chroma:document": "I've banked with SunTrust, now Truist, ever since I've had a bank account, so for the past 17 years. They have great customer service. I like how they are located in some Publix Supermarkets and also in branches. Makes it convenient either way."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 07e143ef21f547a28f765eaabf66fa67
encoding: FLOAT32
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{"chroma:document": "SunTrust is the worst bank I have ever known..I'm a single mom and on short term disability. They closed my checking account after 2 weeks and I had set my direct deposit up. After being out of work for 2 months and waiting and needing my check on Aug 1 they froze my account and causing me not to have access to my money. Said they will send me a check in 20 days. I have cried to them explaining that money was my only income to pay my bills and buy food for my family on the 1st. They refuse to release my freeze to get my money. This will cost me everything and put me and my family on the street."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b4c6f3cbbdb0482699f12b543c6884c6
encoding: FLOAT32
metadata:
{"chroma:document": "Been with this bank going back 50 years when it was Trust Co. of GA. I have a bad hunch this recent merger is NOT going to be all that good for the retail customer. Time will tell but right now I see nothing interesting as far new product offerings. I would like for my branch to reopen for Saturday walk in business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 247252e3023d43e6907b97f416fbf0a1
encoding: FLOAT32
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{"chroma:document": "So I got a $20k loan. I deposited into account. After it cleared went to withdraw cash. Bank lock account then closed it. When I call says balance still there and will be mailed. Been 2 months and still haven\u2019t got my money. Call bank. Nobody can explain just say once account is closed I will get balance in a check. DO NOT BANK WITH THIS BANK AND SOMETHING NEED TO BE DONE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6404b668d3d945ea988e14c40c71eaee
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking with Suntrust since I moved to Florida in 2010. They are excellent! Their fraud protection is amazing. Both times my credit card was fraudulently used, they somehow knew and texted me immediately asking if it was me who made the charges. When they found out it was not me, they immediately shut the card off and returned my money. Very happy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a438eb3e541045d0ae68a4cd4165a213
encoding: FLOAT32
metadata:
{"chroma:document": "I have a Home Equity Line with Suntrust Bank. I sustained roof damage during a hurricane and some subsequent interior damage. I settled with the insurance company for an amount not much more than the cost to replace my roof. The check was given to Suntrust January 9, 2020. I contracted with a roofer to replace the roof. After many frustrating calls I finally received enough for the deposit. The roof replacement was started and when the second payment was due per my contract the mortgage required an inspection. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9c9ceda76f7e46a4be32e270bd60a3cb
encoding: FLOAT32
metadata:
{"chroma:document": "I went to check our accounts online, we have 3, one is my business account nothing was there. I called Suntrust, they said, \u201cLet me see what\u2019s going on.\u201d Apparently Suntrust/BB&T now Truist decided to freeze all our bank accounts and close them, without notifying us\u203c\ufe0f And we have no access to our money. We have had some fraudulent charges over the years, restaurants or gaming charges that weren\u2019t ours, nothing big, but all I was told was Suntrust decided to \u201csever the relationship\u201c which is all I\u2019m told, & no one will or can tell me why?? That\u2019s all they told me, no reason, no one will give a reason or explanation. So, they are holding our money hostage, we can\u2019t get to it, and we weren\u2019t notified. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57499ff8be9f4da795af2158f6193e20
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account on-line and funded $5000. SunTrust then closed my account without explanation and stole my $5000 deposit. They claim on two occasions that they sent a check. But a check was never generated."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e40ce5c6146a44c7b337648d674722ea
encoding: FLOAT32
metadata:
{"chroma:document": "Opened a new account on line in July 2020. Made a deposit and set up direct deposit from my work. Received a call from local branch to come in with additional documentation to prevent my account from being closed. Set the appointment for a Friday, just a couple of days after initial phone call. In the mean time, my atm card arrives with a separate letter containing my PIN number. Friday comes I go to branch, give my social security card and driver\u2019s licenses and sign all appropriate documents. Sent on my merry way. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1d52ad546cca430fb234f978b139c700
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust has stolen upwards of $100,000 without notice out of my accounts and has told me that the accounts are indefinitely frozen. This was in April. Nothing has been resolved and they will not work with me to resolve the issue! I call every day and try to get more information out of them but they won\u2019t give me anything. This company needs to be taken down."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 46cc0e9b06704942816883bbda421a0b
encoding: FLOAT32
metadata:
{"chroma:document": "So this banker from the Suntrust on Main Street in College Park Georgia kept calling me about being pre approved for a home loan. So finally she sent the application to my email. I started the application but did not finish or submit it. I got a letter in the mail today saying that I was denied. They checked my credit on an incomplete application that was never submitted. These people do what they want to do with no respect for their clients. No one ever called to see why the application was unfinished. They just took it upon themselves to process it. We actually decided to wait until we build more credit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 58dd10a1d8a04d9891bbbaebd286dd3e
encoding: FLOAT32
metadata:
{"chroma:document": "I had an outstanding loan balance always paid on time and decided to use their Corona Virus Relief payment deferral allowing 3 months to suspend payments. Two months into this deferral I paid off the balance which listed at over $3,000.00 more than the payoff amount listed at the time I made my last on-time payment 2 months ago. With my loan now paid off SunTrust no longer allows any access to view the loan payment history, payoff documentation, or anything else I need to remove their name as Lien Holder. They completely closed my access to this account since it was the only service I used with Suntrust..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f8abfef862b04afc9b6364b027a3e2af
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust stole all of my money and my kids' money. One day I get a large deposit, the very next day they closed all of my accounts and had no reason. I read a lot of the reviews on here and seen that they've done this to many people. Go to Consumer Finance and make a complaint...** or **. Oh, The President of Suntrust Email is - **. His Executive Sec number is Kathy **. The more the better chance we have for a refund!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8891f07c5991419daad42422c10e64c0
encoding: FLOAT32
metadata:
{"chroma:document": "This is post to warn people to not do business with SunTrust Bank (Now Truist). They will take your money for erroneous fees. Get this, I had $1755.00 in my account and a $212.00 and they hit me for an $36.00 overdraft fee and if you subtract all the items going through my account including the overdraft fee the remaining balance was $19.41, that including them taking the overdraft fee on $36.00 and all my withdrawals for bills. And trying to get them to remove it is impossible. They said that I had a negative balance even though after subtracting all debits the remain balance was $19.41 so you have been warned, do not Bank with Suntrust now Truist or you will regret it. And I have been a customer for 10 year and never had a problem, now they are re-ordering you debits to maximize overdraft fees, taking overdraft fees for no reason, and trying to get to back is impossible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1d56ab6a68bd4305bbd1ee847d659e9b
encoding: FLOAT32
metadata:
{"chroma:document": "I opened A checking and business account. They close the account on June 5. They have my money over $7000, and told me that the fraud department was investigating. Danesha ask for documentation, I sent it and they still refuse to give me my money. I\u2019ve contacted Danesha ** and she is a joke. She keeps saying that she is the highest level. She doesn\u2019t have a boss. I\u2019ve contacted a lawyer. I\u2019ve contacted BBB. I have contact FDIC. This company needs to not only be shut down but investigated. They they are thieves and this is illegal. Stay far away from SUNTRUST BANK!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 632586a6b77244119e39edd721bf32f7
encoding: FLOAT32
metadata:
{"chroma:document": "Over a month ago Suntrust closed my account and still hasn\u2019t given a reason. I was promised my $8000 by last Friday and nothing. I called today and they didn\u2019t know why or how long it would take. They have no idea when or if they will give me my money. Meanwhile, they are making interest on it. I have written to the securities and exchange commission today but hopefully they can help. Avoid this bank and BB&T since they are now one."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 829f0d0a537f4b8583dac862f21f7d44
encoding: FLOAT32
metadata:
{"chroma:document": "Worse experience with this bank is awful that in the middle of this pandemic these people place holds in checks for up to 2 weeks and customers services is a joke. Can be holding people's money for no reason."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 555acca728314ed280d332951d65afe8
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a Suntrust customer for quite some time. I had three accounts: checking, money market and CD account. Recently, I overdraft my account and in the midst of me moving money from one banking institution to Suntrust. I called Suntrust and spoke to a representative and explained my situation. She advised me to wait until the item posted before taking care of the overdraft fees. When I went online to view my account the next day, my account was unavailable because Suntrust decided to close it. I have over $10k in my CD account, so why would Suntrust close an account over a measly few hundred dollars. I am so disgusted with Suntrust and I plan to cut all ties with this horrible so called Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4cc7c23ec76848448acc8222dc2892a6
encoding: FLOAT32
metadata:
{"chroma:document": "Unfortunately I am having problems with this bank, 14 days ago I blocked my account, I contacted them and told me that the bank no longer wanted me as a customer, I asked them why and answered me that they are not obliged to inform me why, today 06/02/2020 went to the branch to close my business account and a man with very bad will told me that he would close both accounts, after 20 minutes of waiting he told me that he could not give me the cash but a check, then another 15 minutes he came back and told me that the check would give me because the bank has to send it to my home, I asked why and he told me that it is company policy, and I said, \"Because then you told me you were going to give it to me a check?\" Insisted on company policy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7a3cdc919c1a440f8f4f556984bc5a60
encoding: FLOAT32
metadata:
{"chroma:document": "I tried logging into my online mobile banking from Suntrust. After trying several times and then trying to log onto my account from a computer, I still couldn\u2019t see my transactions or balance on my accounts. I contacted customer service gave the lady I spoke with a explanation of the issue I was having. She transferred me to tech support for online banking. After speaking to a representative. She informed me that my accounts had been closed due to fraudulent activity, and that I was being investigated by the FBI. I\u2019m like are you kidding me?? I explained to her that my Unemployment Checks were going to my savings account and it clearly stated Georgia Department of Labor. I asked if I could go to a branch to withdraw my funds, she told me that all withdrawals and debits have been suspended."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e463048c99cc432bb324905b2b7d5ecb
encoding: FLOAT32
metadata:
{"chroma:document": "Unfortunately I have been the victim of fraudulent activity using my debit card via a third party app. I contacted Suntrust within 24 hours of the fraud withdrawals (because GOD FORBID their fraud department actually identify fraud on their own!).  A \"claim\" was opened to investigate and my claim was denied. Now I am on the hook for over $1000! No one spoke to me during this sham of an investigation and I need to wait to receive the \"documentation\" for whatever farce they conducted. SHAME ON SUNTRUST - your fraud department is a joke as it doesn't catch anything and even when your customer (of OVER 20 years!) contacts you within 24 hours to alert you to the fraud, you do NOTHING to protect or advocate for the victim. No instead you victimize them again by conducting a faux investigation, denying their claim and leaving them to fend for themselves during a global pandemic with >$1,000 stolen from their checking account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3889503f38f14927b4af97839017d1e8
encoding: FLOAT32
metadata:
{"chroma:document": "Do not trust any of these companies!!!! They are thieves. Once you open an account, make your starting deposits and they clear...they close your account give a bogus story and keep your money!!! All of a sudden your access is revoked on all platforms and your money held hostage. These companies and affiliated brands should be charged with federal crimes! I lost just under $300 but have read reports of account loss of up to $70k. Stay far away from these thieves. They are criminals!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c771fc2c298c4cb784e55178be831d17
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a business account and deposited funds for some reason unknown to myself the felt the checks was fraudulent. However, the funds cleared the account and the vendor deposit yet another amount. They decided to close my account. The vendor attempted to dispute the check written as per the Suntrust rep and was advised from her bank that this is not a fraudulent check so it is active, please advise Suntrust. We did advise Suntrust and they told us that they will send the check back to me in 15 business days. It is now 45 business days and the account is on hold no refund and no answers. The worst bank ever. Sadly, due to Covid-19 I have not been able to make it to a physical bank. When good people give them business and they treat the wrong ones with disrespect."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1cf7a9bd3c2045508323a38da8b712f5
encoding: FLOAT32
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{"chroma:document": "So I been waiting to get approved for my small business PPP loan and once I do Suntrust clears it soon. I use some funds. Three days later went to go use more funds. Boom they closed my account for no reason and I been two weeks fighting for my money. They haven\u2019t sent me my funds on this account and from what I can see I\u2019m not the only one. They want to recycle my money and hold my money for hostage when times like this is beyond hard for my falling business! I may be out of luck now and my business may flop even harder. Thank you SUNTRUST! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 94bc58e1d6a642c880ca9e564d0ed118
encoding: FLOAT32
metadata:
{"chroma:document": "I put in a claim through Suntrust for fraudulent charges that was placed on my account from Lyft. I own my own vehicle. My claim was denied because even though I was placed on bedrest and did not notice."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 057f3418f3cf4963909f52d1fa2222d8
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give zero stars I would! I was discriminated against, I am currently being falsely accused of committing fraud while I was trying to diversify my bank portfolio! They closed my accounts without any notification, it has been 2 weeks and I have yet to receive a written notice on why my accounts were closed and they are wrongfully holding my funds and refusing to release them to me violating Regulation CC. Filing complaint with the FDIC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 47ab0f51091f4fe08b6f8c60ab9bd772
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metadata:
{"chroma:document": "I'm a small business owner trying to survive in the time of COVID-19. A few amazing team-members and I have been working several unpaid hours on a mission to help IT displaced and furloughed workers get back to work to care for their families. Why just IT? My husband was an IT worker for 15 years until he was diagnosed in 2017 at 35 years old with stage 4 pancreatic cancer; he passed just 8 months later. So I know this could have easily been our family affected. He gave so much back to his team and I wanted to do the same."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5ac6f1f59c249df97064ea30be2b77a
encoding: FLOAT32
metadata:
{"chroma:document": "Every time I want to do online banking it's usually down for maintenance or for some other reason. It's not only me. Many people that I know has the same issues with SunTrust. If this persists I'm going to go to another bank. This is 2020. This isn't brain surgery to correct these issues. Very dissatisfied."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 478e07a1b1b948a3a62388a6c0362b8c
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{"chroma:document": "Due to Covid-19 pandemic, I requested a Forbearance Plan with my mortgage Suntrust. They offered me a six-month free of payment. I received a letter informing me that my next payment is due in October, but I am responsible to pay all past due amounts on the account. Needless to say this is not an option, so I am trying EVERYDAY to contact Suntrust to cancel my request. No one answers the phone on the letter. The wait time is EIGHT hours and they ask or your phone number saying they will call you (and never called). Or the email on the letter. I decided to login in my account to make a payment, and the system does not allow me to pay. It prompt to a message to call Customer Service. What else can I do?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1fba91ba8c7147b1992fddecf5a512ea
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metadata:
{"chroma:document": "They sold my 89 year dad a CD for two years. He thought he was getting 1% and it turned out the cd was 1/10 of one percent. Nobody in their right mind would buy a CD for two years for 1/10 of ten percent. They substituted .10 instead of 1.0 to take advantage of a senior! The branch is Timonium Maryland. A very unscrupulous group of people!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9b169c1d3bda4cc1ad677385341b4048
encoding: FLOAT32
metadata:
{"chroma:document": "So, my employer direct deposited my paycheck on Friday and Suntrust can't locate where my paycheck is and asked me to contact my payroll. I did and my payroll gave suntrust the details where they sent the money to but Suntrust claimed they did not receive the check from my job payroll and my mortgage is due tomorrow 5/1/2020. I have been waiting and contacting the payroll and Suntrust back to back without no solutions. Where is my paycheck at???? I have been talking to 10 different customer service and none of them can help but asking the same questions over and over again. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a71d4bb8a54a4d67b41630dfecf670fe
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{"chroma:document": "We\u2019re a small business...we\u2019ve been banking with Suntrust for 30+ years. We have been virtually ignored for a PPP loan. There was a list to apply, and we were on it early. My officer was far too busy getting money for much bigger companies (she said this to my business partner). We couldn\u2019t even get in touch with her, aside from automated email responses, until they had closed the applications. I should have known...we\u2019ve had at least 20 different officers as staff was shuffled over the past 10 years. I\u2019d call with an issue only to find that our officer was no longer with Suntrust. Never were we automatically assigned a new one, until we called. We\u2019ve had this one for a few years, but it didn\u2019t do us a bit of good. She offered to file a complaint for us as we should have had the chance to apply...like that\u2019s going to be at all helpful. Meanwhile, I\u2019ve had to furlough staff. They aren\u2019t having much luck getting any payments out of Florida Unemployment. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 95f1fffa75d1450e90d1a737f5a117c8
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{"chroma:document": "In the midst of the Pandemic, as we, who are unemployed, as everyone in my household is at this time, I managed to get my funds together to send SunTrust my mortgage payment on time. I called them and paid them with electronic check. I got Confirmation number, etc.. It's been 2 weeks now and after calling them 8 times and waiting up to 3 hours to speak to someone, my payment has not posted. I have tried and tried and cannot speak to no one. They NEVER return my calls after selecting the option to be called back. I was forced to send another payment to ensure I don't get a late charge and damages my beautiful credit I have worked for 30 years to build up. Yes, not boasting, but 833 is nothing easy to come by and these jerks just keep holding my payment hostage and now I have to make sure I always have an extra $2000 available in my checking account because I have no idea when the incompetent morons will decide to post it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 998507f8b2364607b8604b26cfa1c885
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust will not protect you from fraud....someone committed fraud against my account for 1999.90 and Suntrust did not help me to get that back? What good is a bank if they don\u2019t protect your cash in a checking account??? I do not recommend this ** bank. Period...hey do not back up or protect you if someone commits fraud against your checking account! I\u2019m done with this untrustworthy bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 022978cdba934a0eb5acdca8bf9321c4
encoding: FLOAT32
metadata:
{"chroma:document": "Have had the account for about 3 months. I tried depositing a check from my work, at which point they randomly decided to close my account. They said I violated the agreement, but would not specify exactly how. I haven't done anything abnormal, don't owe anyone any money, and this check came from my job. Just like all my other checks. Literally the worst bank. Now I have to wait a full MONTH to receive my money back. I don't know how I'm going to make it a month with no money. They did something similar to me about 20 years ago, too. I decided to switch to them from Wells Fargo after seeing all the corrupt things about them. Legitimately the worst experience I've ever had with any business, bank or not. Do not bank here. This isn't an isolated case."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: daba62fd474f4e57820e38b1e97a83bd
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{"chroma:document": "TI have been pleased in general with SunTrust but this PPP opportunity was completely rigged against small businesses such as myself. They even sent a ridiculous \"fix this\" note as an excuse to delay me--even though the information was all there. I'm pissed this bank, along with others, rigged what should have been a fair way for all businesses to benefit in this crisis. Looking to join a class action lawsuit against them for this behavior."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5e1b90d4e7cc4180a50b1a13dade2398
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metadata:
{"chroma:document": "First I called bank manager and asked what I should do. He told me go online. I filled out my PPP loan Sat night on the computer. When finished it showed nowhere to upload it so I thought no big deal. I printed it to take to the bank. Took it to the bank and they advised me to email it to an address they gave me. Did it as soon as I got home. Thurs received an email back stating that is not where to send it. They do not accept applications. Same address the bank gave me. I then tried to drop it off at bank and they informed me they were already at their limit. Meanwhile they ran me around and wasted my time for a little over a week. My spouse took his to a different bank 2 days after I filled mine out and was approved. As soon as this is over I am pulling my accounts. Not Happy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d14e04c91d7044efbf513d807909bc15
encoding: FLOAT32
metadata:
{"chroma:document": "When the PPP Loan during this Covid 19 crises was announced, Suntrust Bank was slow out of the gates for its customers, even as other banks moved swiftly in open their portals for their customers to apply. Suntrust dickered. I find out today that all the funds are gone. I called into the the bank' customer service line, and the agent gave me nothing, except the scripted remarks she was given. I can say so much more in detailed to outline the incompetent way this bank as performed thus far, but suffice it to say, they dropped the ball royally. And their level of performance for their customers will come out publicly--in time. But right now, I, as small business owner, has been HURT by my bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e9b4914d5d9444b0bfa69e5e8ab6585d
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{"chroma:document": "I have had accounts with SunTrust for over two decades, and throughout the years I have found their customer service to be consistently lacking. Now this bank is called \u201cTruist,\u201d meaning that they put the customer\u2019s interests before their own, or as they claim conduct business with the \u201cunselfish concern for the welfare of others.\u201d I've found in dealing with this bank that this statement couldn\u2019t be farther from the truth."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e62738dc248e4a6b98aead9fa89b32b5
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{"chroma:document": "Every time I ask to remember my computer but they don't. Opened an account but they lied and didn't pay me the reward. It's like they are trying to find a reason not to pay you. Closed it, then I received another letter in couple months. So I opened another account with them. Then they sent me a letter saying that I am not eligible for the offer $300 because I have closed my account within the last 180 days, then why did you send me the letter and offer you **???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 47ee8904ca3a4f8aaf2c02875ce5d918
encoding: FLOAT32
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{"chroma:document": "Extremely slow web presence; pages sometimes take five minutes to load during normal business hours, if they load at all and you don't get a \"not available\" message and have to start all over again. Almost impossible to find and access some functions, such as changing autopay settings (never did find them). I gave up and called the main customer service number, and after spending quite a while going through their voice menu, the recording said that the number was no longer in service! I tried three times with the same results. Finally called the technical support line, where my request was taken care of. Suntrust clearly doesn't care about usability or their infrastructure. I hope that Truist shakes some things up there since the acquisition because I've never had such bad experiences or wasted so much with any other entity since I started with Suntrust five years ago."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4aac9ee070d6465fa55683ece7ed6900
encoding: FLOAT32
metadata:
{"chroma:document": "This Bank freezed my Credit Card so that I can't use it during the Covid Pandemic, and they closed all the Bank locations in my area, unlike other Bank companies. Thanks Suntrust, for caring about those in need."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c74a9dfdad74a5bb3da76f36e61483c
encoding: FLOAT32
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{"chroma:document": "Stay away from Suntrust Bank. Just opened up an account this week with them because I wanted the Delta Skymiles debit card. The very next day I went to log in to my account to find it restricted. Called the 800 tele number and finally after being on hold exactly 1 hour and 41 minutes the lady told me that suntrust decided not to do business with me. Could not give me a reason except that it was their \"Loss department??\" and by the way they still sent me the debit card only to be cut up and trashed. I work in customer service for a major airline and this bank absolutely should not be in business. Beware! Please please stay away!!!! Do not do business with suntrust bank or you're screwed up the you know what!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c4e5951a372e4d759a5c6eb35ccaf7e1
encoding: FLOAT32
metadata:
{"chroma:document": "I have a negative balance (they owe me) and yet I've been on with fraud prevention 3 times today as they wont allow me to use my card... they keep denying me. I have been escalated up the ladder to manager after manager. They don't find it amusing when I say they should instead deny my mortgage payment or my HELOC payment from me to them instead.. Worst bank ever. This is why I left them for checking and savings and am refinancing to get the hell away from them completely. I would rather pay a fee to another bank than have them pay me to bank with them. Also, I am still on the phone with them now after over an hour and the denial was me trying to buy lunch. Needless to say I am starving and still on hold."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5dd70c850e7457a89389086689d196d
encoding: FLOAT32
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{"chroma:document": "Updated on 03/26/2020: Follow-up. SunTrust said if I get proof of funding take it to branch where deposited and they can lift hold. I called branch and got nowhere. Supervisor to call back. Guess what? No call. Hold delayed processing, caused IFC, never late on my car payments, now late and can't pay it because they are holding $5100 for a week after clearance. Had account for month, autopay of my income, opened with 1500 cash. Check was from reputable retirement account through Fidelity. WTH?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 99c99d6e211b47288693d0ba3e7c0f03
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019m sorry to have to write a negative review at such a crucial time in everyone\u2019s lives as a result of the coronavirus pandemic. I called Suntrust last week and was told to call back today to speak with someone about my auto loan since it\u2019s not due till 4/25. I\u2019m on the phone now and have. Even holding for 58 minutes. It\u2019s not the hold that\u2019s even bothering me, I understand the long wait times however I keep getting transferred to different departments and every time the representative tells me I\u2019ve reached the wrong department and asks if I want the direct line that happens to be the exact same number I dialed initially. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 331df1f06b324c069d38724c6a98bf32
encoding: FLOAT32
metadata:
{"chroma:document": "I am Power-of-Attorney for my 90 years-old father and helping out with the banking & financial work for him and his memory-fading-fast wife as they age and move out of Florida. I am also a CPA and comfortable handling money and multiple accounts. I have never found a bank so obtuse and unable/unwilling to serve its clients (them/me) as I continue to try to get my father's money to a different bank that will serve him better."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bfbd2c644678483ebe366594be631778
encoding: FLOAT32
metadata:
{"chroma:document": "SunTrust has the worst customer service. They do not care about their customers. Their staff is horrible at giving accurate information, and they contradict what they say. I will no longer be banking with them anymore."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 78fccde7fd1a43fab3e18c925ff27207
encoding: FLOAT32
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{"chroma:document": "After coming here and seeing reviews of similar accounts being open like the one in my name, I'm beginning to wonder if maybe a Suntrust employee didn't open the account to meet sales goals. I received a letter from SunTrust saying that I opened an account. I never opened an account with them. The letter I received included checks with an account number.  I called to find out what was going on. The person on the phone said that the account in my name was closed by their fraud department. I asked for details and they did confirm that the email address on the account was not mine, but per policy, she was unable to provide me details on \"my account\". She offered to send me to the fraud department who could provide further details. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 230c66e54a314745914daf6ce4a0557f
encoding: FLOAT32
metadata:
{"chroma:document": "I received a letter from SunTrust saying that I opened an account. I never opened an account with them. I called to find out what was going on. The person on the phone said that the account in my name was closed. Do not TRUST this Company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 786b008686094a9bb8b28cc70d30f81e
encoding: FLOAT32
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{"chroma:document": "I opened a checking and a savings account with this bank. I find it a checking account with $50 on open it to days after I did a mobile check deposit for $136.59. Few days after that I was notified all my banking understatement that my account had been closed for a fraudulent activity and nothing was frozen about my money that I deposited the money was legitimate real. I live in the United States so I don\u2019t understand how it could be fraudulent. I called customer service for the last week or so not getting any information."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0039c641df9747b2ae3c33cdcfc5c0e8
encoding: FLOAT32
metadata:
{"chroma:document": "Please help make Suntrust release my money!!! From the beginning: I have been a Suntrust customer for the last 3 years, my seventeen year old daughter has had her account for the past year. During this time, I have had my payroll and taxes direct deposited regularly. I was locked out my online account without warning on Monday\u00a02/24, thinking it was a technical error I decided to call (800) 786-8787. After being on hold and transferred several times and the various representatives going back and forth with my accounts being under investigation to my accounts being closed. Finally a \u201csupervisor\u201d said my accounts were being close based on Suntrust\u2019s policy to terminate any relationship at any time. Like how is this even possible?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6e5161166a4c4d38b302698faf44b4e7
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{"chroma:document": "Silver Spring was helpful. I explained what happened at another branch of Suntrust, court documents, Greenbelt. How the the lady told me, if I did not want to wait from the branch Manager I can take it to another branch. And she was not nice about it. I asked for a HQ phone number. I called when I got home and was given the silver spring number. The silver spring office told me to bring in my documents, copies will be sent to their lawyers and I will get a response. I can live with that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f1eaec8dc37a451181b7fb18819935e8
encoding: FLOAT32
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{"chroma:document": "After opening an account in branch on Feb 11, 2020 I deposited a 4K insurance check into the account. Check cleared and just say that there a week later I received another check from insurance for 100.88 which I also went into branch to deposit. The next day I couldn\u2019t log in to account. Go to the bank to find out account was closed the previous day after I deposited the check for 100.88. I am now stranded in another state with my kids and no money and Suntrust is refusing to release my money. They can\u2019t give me a reason for closure and keep giving me the runaround. I haven\u2019t even received the debit card from suntrust so I have never made any purchases. Money was just sitting until I found a new car. I\u2019m highly upset and disappointed. I want my 4100$ and I will never do business here again. I will be escalating up to the highest power I can find and will be reviewing your banking on every site possible!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b38aef3aef94e40a347baeecd822ec0
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{"chroma:document": "Worst bank ever. Someone in Beijing used my card ($125) and I reported fraud. They block the card and tell me they will send another. A few days later I find my account cleaned out ($2700!) by individuals using THE REPLACEMENT CARD NOT YET RECEIVED IN THE MAIL BY MYSELF. I report this new fraud and after two weeks they deny the claim. I now have to take the loss. I am absolutely STUNNED. Switching banks as quickly as possible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6c58f1339f734dbbb38757365ca10874
encoding: FLOAT32
metadata:
{"chroma:document": "Extremely long hold time on the deposit of a CASHIER'S CHECK with no reason other than vague accusations of \"possible fraudulent activity\" but refusal to provide their so-called evidence...not surprising, since there IS no evidence, just BS. Hold time beyond the norm is affecting the outcome of a business matter. Representative refused to provide any explanation or offer possible solutions and interrupted me constantly. Tried to speak to branch manager, was told to call legal department. Tried to call legal department, was told to call 800 number. Tried to call 800 number, was told to call branch manager. Have been with SunTrust for over 20 years. Will be closing our accounts ASAP. What a shady outfit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c451e5abc6d24e9a97858b545c97de6c
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{"chroma:document": "My elderly mother has a safe deposit box at SunTrust by Boynton beach and Military trail. I went to visit her from NY on Wednesday 2/5/20 and spoke with the manager Ms. **. I told her that my mother could not locate her key and my mom requested that they drill the box because there were important documents related to my deceased dad that she and myself needed to view. Ms. ** told us that she would open the box on Monday 2/10/20 at 9am. When I got there she said the locksmith would not be available until after my departure on 2/12/20. That is absolutely bogus, insane and unprofessional. Worst bank experience ever!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 27eefc594c2c4333a8abbbf15082fe2a
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{"chroma:document": "I open a account with SunTrust bank at the branch on January 15th 2020. I received email saying that welcome to SunTrust banking online. Not even two days after I open the account they blocked my online access and I can't even log in into my account. I called SunTrust bank to find out why I can't logged into my account. The rep told me my account was being closed for no reason. I asked the rep to speak to Supervisor and the supervisor couldn't even tell me why my account was being. They say they have right to closed your account with notify you about your account being closed. I told the supervisor I needed answer to why my account was being closed. He couldn't even help me. SunTrust bank is the worst bank ever. They don't even tell people why they account being closed. Warning. Stay away from SunTrust and Bb&t bank because they need to investigate by Better Business Bureau."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff7822e5c173433087f0355d8ad5a8a4
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{"chroma:document": "Updated on 02/04/2020: I opened an account online, Suntrust then blocked access to my account and I couldn't sign in. When I called to find out why, three different representatives said they had closed my account and told me I could never open one with them, and I would be getting a letter describing why. Then Suntrust sent me a debit card and said funds were available. Right after Suntrust said the account was closed, I notified my other bank and told them not to allow Suntrust to draft any money from my account. Today I get two letters in the mail, one for the checking account I had hoped to open, one for savings, telling me I owe them $25.00 in overdraft fees on an account that THEY cancelled. I am beyond baffled. The conduct of this bank in its customer relations and accounting practices raises many questions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c72e908b4171462cb7b04891a3983b8e
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{"chroma:document": "I had a checking account with Suntrust for over 20 years without any complaints or concerns but last year around Dec 2019 I received a letter informing me that my account would be closed without an explanation, I am aware that sunTrust recently merged with another bank. The letter stated the account would be closed Feb 5, 2020 but was actually closed a week after I received the letter. I have never experienced such horrible treatment. I was unable to withdraw any of my money or access my online account. As a disabled veteran this has caused me undue stress trying to find other means of paying my bills while my money is inaccessible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fbe684b7714a41f7b0e740b6499115e5
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{"chroma:document": "I opened an account 1/8/2020. I deposited two payroll checks 1/22/2020. A day later, I noticed it stated 'HOLD' on the online banking system. I called customer service and was a hold was placed on my PAYCHECKS because the account was opened within the past thirty days and there was nothing to be done about it. I was livid and demanded to be transferred to a supervisor. The only response was the general \"I understand your frustration, but unfortunately..\". This went on for two days. Also, one day at work I received a call from a lady out of Atlanta from Suntrust's Fraud Inspection department requesting to speak to someone about my payroll check. My boss was out of town, so this phone call did NOTHING. I called customer service back and asked a representative if an email from my boss who signed the check would suffice. He told me, \"even with his verification, the hold will still be released on 1/30/2020."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d27d335d572b4414accd10bb3b693d2b
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{"chroma:document": "Since I open this account it has been a nightmare. My bf account which is joint with me. They have hit him with 2 transactions of 150 each. Both fraud. We call they cancel his card. Keep in mind it takes around 10 days to receive your card. So funds are on hold for 5 business days. For someone that lives pay check to paycheck this is horrible. Then on my side every 3rd transaction I make with my debit card is lock but I'm flagged. I left a half decent bank for this living of the dead nightmare of a bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c25da977ad043a8bf71f9bdfcfe3a1d
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{"chroma:document": "I received at home a postal mail stating a 2.5% annual interest rate for a deposit over $10000 and an incentive of $300 if the account was maintained with a monthly direct deposit for a period of three months. After following all the steps as instructed by the customer service agent, three months later I was back, the customer service agent has been dismissed, no one knew about the offer, I presented the mailing again, however, it was denied, amnesia was the common element. DO NOT RECOMMEND THIS BANK, STAY AWAY!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 54f770abef774ca89a897a51ab3af929
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{"chroma:document": "I\u2019m very disgusted with how Suntrust treated me. I am A Single mom and work hard for my money. I was working two jobs to provide for my son and had 4 direct deposit been deposited in my account. After two years I never reported fraudulent activities until I was rob, I reported it immediately to Suntrust that my card was used and showed my police report. They denied my claims and a week later told me my account will be closed so basically the thief got away with stealing my money and I had to pay for it and my account is closed. I am more than hurt. I know it\u2019s other banks but I trusted Suntrust. Please be careful when banking with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been a customer at Suntrust for years. Within several months that ATM will not let you make a deposit. I work third shift and making a deposit at two a.m is normal for me. I am forced to do banking inside during hours I normally sleep. I have no use for them anymore because I cannot do a simple transaction anymore. I am going to talk to other banks and transfer my bank accounts and mortgage somewhere else. I live in Chattanooga Tennessee and both the atm in Gunbarrel and Shallowford roads will not let you make a deposit. Horrible bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8bff377c9a8941989dfeca92d5bef6cd
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{"chroma:document": "Several months ago my 15 year old daughter did something that caused Suntrust to terminate her banking privileges. I went to the local branch manager and asked what she had done. She refused to give me any information about what had happened and had no people skills whatsoever. I'm the parent and won't give info to a parent. Went to Vystar... Completely different environment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 21fb5cdefb3c4f34a097fa31d9c3969f
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{"chroma:document": "I had an overdraft for $26 so I transferred $30 into my account to cover the fees. Woke up and still got a charge for overdraft fee, I guess that my account was charged a few more dollars later on in the day due their online system not being updated with my accounts pending transactions, which is the only reason why people use online nowadays, otherwise, what's the point? When calling to get the fee reversed because my account was in good standing within 12 hours, I was told that I SHOULD BE USING A CHECK REGISTER?! I am sorry but it's 2020 and I have never written a check in my life because everything is done online and the only point to trusting online banking is so that people can maintain their money correctly and not have their hard earned money taken from people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f6427ecedd14f18b06d9efe5d3da995
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{"chroma:document": "I recently opened an account with Suntrust bank in Deltona, Florida. For several days my card was being declined for purchases. I decided to go directly to the branch in my area where I was informed my bank account had been closed due to a determination of fraud. The rep could not give me any information and instructed me to wait for a letter which would specify the reason for closing the account. It took 2 weeks to get my money in a check along with a letter stating they were not legally obligated to divulge to me the specific reason for the decision. I believe it's within my rights to know the source and cause for this accusation of fraud. I'm now forced to acquire legal representation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Please do not bank with SunTrust/BBT. They think they are perfect. They don't care about the customer. All they want to do is line their pockets. We opened up a savings and checking account with them, my husband and I had 2 direct deposit coming in to the account. I also had my life insurance on auto pay set up and they closed my account without notice. Now we have no money to pay our bills. No one will tell is why they did this. If we hadn't went to go make a deposit using our debit cards that day we would have never known this was happening. I'm surprised they stopped us from depositing money seeing how they seem to be stealing money from customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5080c90444234e32962ec74d82948db6
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{"chroma:document": "I do not recommend Suntrust! I have banked with for 28 years and had horrible experience today at the location on Kempsville rd. I wanted to deposit two business checks in my personal Acct which I have done numerous times. I was advised that I would be charged $12.50 for depositing checks in my business name to my personal account. These accounts are both in my name only, so I am getting penalized for making a deposit now. That is the most ridiculous thing I have heard. I said I am thinking about closing my five accounts with them and was told okay. They don\u2019t want my loyalty or any customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb38ca7968894dde80b6710a3e1dbe4b
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{"chroma:document": "My mother, who is visiting, wanted to cash her own bank check for $200 against my Sun Trust account. This is a common banking practice based on good trust since my Sun Trust account had the funds to cover her check. Sun Trust processed the transaction incorrectly and took $200 from my account as well as taking $200 from my mother's bank. The withdrawal never should have touched my account balance. When I received my bank statement it showed a $200 cash withdrawal for that day which I never received. I confronted the bank manager and I was told that there was nothing he could do and that I would have to file a complaint to have the video camera feeds for that day reviewed to prove that I never received the money. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have never been more excited to leave a company! They have been so horrible. I have had good experiences with SunTrust. My family has been with them for a while but I have had the worst problems. Their customer service is absolutely horrid!! So I deposited a large amount into my account, well it didn't post to my account. Oh by the way it was cash. This was on Thanksgiving. They told me that they would investigate and it should be taken care of in no time. It did not happen like that. All my bills started taking out to where I was over drafted and I couldn't even put any in there to save myself because what if they take that too? My bills come out with auto-pay so I would be charged double if I payed manually. I have never in my life been late on a bill. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 676cc930d40847978138a9f34d888460
encoding: FLOAT32
metadata:
{"chroma:document": "Diamond ** at the Pine Cone Road branch in Palm Coast Florida deserves special recognition for ALWAYS being friendly helpful and fast with all of my banking business. She turns a mundane act of business into a truly pleasurable experience!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c2206ab375044b799c2b46574f5edf28
encoding: FLOAT32
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{"chroma:document": "Do not trust these people! I recently paid off the installment loan here through a 3rd party. By the time I received the check from them to forward to SunTrust, I could see there would be an overpayment in the amount of $300+. I never received a refund. When I called them, they told me that the amount was LESS than the amount owed! I could not prove it as when I tried to log into my account, it had already been removed!!!! Unbelievably shady outfit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 31e588a6a5b647978f46a78dce85a391
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{"chroma:document": "Suntrust Bank and a manager Linette **. Do not trust them with your money. We opened a new checking account and had 300k wired into it. The next day they froze the account without warning or notice. Now 2 checks came back labeled frozen account. Then a few days later they closed the account. Called the manager Linette who opened the account over a dozen times with no return call. Called customer service over 50 times with a different excuse every time. I received a letter in the mail stating I requested to close the account. I never did such a thing and if I did give me my money. Then a customer service rep stated human error by the person who opened the account. That was their own branch manager!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have an account at Suntrust, I go to cash my check. Lady told me she couldn\u2019t cash it that I had to deposit it and then I could use the money the next day. Fine I did that. I go the next day to get money out my account, lady tell me my check won\u2019t be deposited until day after Christmas. This check is how I was going to get my children Christmas presents. If she would of told me it was going to take this long I would of simply went to Amscot. Now I have to tell my children they will not be getting Christmas presents. I will be closing my account and I will never bank with suntrust again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a3a4f50924e46d4b0fee39d0317ad65
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{"chroma:document": "This is the worst bank ever! They love to put holds for an entire week whenever you deposit a check. I deposited my Christmas bonus yesterday with a teller and I was told I would have my funds available in 24 hours. Today I checked online and they put a hold until December 24. Seriously??? This is a Christmas bonus!!! I will close my account as soon as possible. This was a tremendous bad decision."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 690d92f0e8ef4bf8b5c8cb766a4beb6c
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{"chroma:document": "This is an accurate acct of how we bank. We are a fairly small but growing business. We opened our acct in 2017. Now here we are just shy of 2020. Now since there is no longer a Suntrust in Texas, due to hurricane Harvey, we transfer most of our monies from our personal acct to suntrust. HOWEVER this is not a good practice when trying to show how much your company makes on a monthly basis. So, at this point we have decided to mail in our customers checks for deposit. 1st check they lost, ok accidents happen. No big deal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed1e50b713824e03b20daa8e6d65e5cb
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with SunTrust for 13 years & lately it has been one of the most horrible banks to bank with. There is a delay in how the back post debits and it isn't accurate. For an individual that has a hard time financially there are constant mishaps, such as, transferring money without permission and not even apologizing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3025ea699136439dbf78ec0a0f7219dd
encoding: FLOAT32
metadata:
{"chroma:document": "About a month ago I opened a checking account online so that I could have direct deposit. Ever since my first check was deposited (2 checks were deposited) I am yet to receive any funds. They closed my account and told me I would receive a check in the mail in 7-10 business days. That was over 15 business days ago."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f1d8c5bda4ef474487784eac95831726
encoding: FLOAT32
metadata:
{"chroma:document": "Not even a star???? This is the WORST BANK EVER. Do Not trust your money to this Bank. They will make your life miserable.. Client since September. Getting ready to Close my account on Monday. Can't wait!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ece553a97b1645cebea5f30f3533af36
encoding: FLOAT32
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{"chroma:document": "I have been a customer of Suntrust for over 15 years. I had a car loan which automatic payments were paid through my Suntrust account. I moved out of State and continued to use my Suntrust Account to make my month car payments. When I traded in my vehicle, I contacted Suntrust Customer Service to close my account as I live in a State does that not have a Suntrust Bank. I was at no time informed that I had to close out the automatic payments, if I was informed I would have done that as well. The following month my closed account was forced open to make the car payment, which left the account in an overdraft. When I visited my local Suntrust branch, they put me in touch with Customer Service. I spent the next 3 hours at the branch and spoke with 6 different people and still no resolution. I attempted to speak with the Branch Manager, but she was not available. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5f056846343c443580ce0e694c261ea1
encoding: FLOAT32
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{"chroma:document": "I went to Suntrust today to make a $60.00 cash deposit into my father's account. I took cash so it would post immediately and keep him from being overdrawn. I was asked if I was on the account and told him no. He informed me that Suntrust does not take cash deposits unless you are on the account. What? He blamed it on laundering problems. It was $60.00! He said I could write a check, which I don't carry around anymore since I hardly use them. I told him that I would go back to my bank and get a cashiers check since I did not want to make my disabled elderly father come to the bank. He finally took it and said it would just be one time. My father has been very loyal to Suntrust/previously American National for my entire life...I will advise him to change banks immediately."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1696edffe4b7437784d16454664bff85
encoding: FLOAT32
metadata:
{"chroma:document": "This bank will hold your funds and the manager at the local banks do nothing but tell you to go home and make phone calls. Holding my funds for over two months now. Putting me in great financial problems. The bank in Harrisonburg Virginia will do nothing. Lazy manager."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e64601b964664e438b8ed39e705735aa
encoding: FLOAT32
metadata:
{"chroma:document": "SunTrust bank has charged me 175 overdraft fees in my last 12 months of banking with them, regularly restructuring the pending charges to charge sometimes 15 overdrafts for a 99cent charge. Customer service reads a script and will not accept anything you say. I was given a vile nickname in my local branches for my spending habits. I did finally find a branch manager who was very helpful at first. She went as far to refund all charges however she was stopped by the top brass and her job was threatened, I went to see her and she would not look at me, she slumped away in shame as she shrugged her shoulders and said, \"I'm so sorry.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3e94515a535c4aa1a966365ad2bf0cbe
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{"chroma:document": "I have had Suntrust accounts for years and I have had a Suntrust car loan for almost two years. I called to see if I could defer my Dec. car payment so that I could buy both of my sons' mattresses and the lady said that they don't defer payments for that! After denying me she went on to verify my personal information as I had just been approved. I'm so disappointed and just think how my sons will feel after I tell them that I can't get them mattresses! This makes me definitely feel that Suntrust doesn't care about their customers one bit!! I hope I can find a bank that cares about their customers and refinance my car as soon as possible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 65bd0651eb9246bcb5be0dd73875c103
encoding: FLOAT32
metadata:
{"chroma:document": "I tried to deposit a check in the ATM and it suddenly froze and shut down with my card locked inside. It was Sunday morning. It took me forever to get someone on the phone. When she asked if she could put me on hold I said, \"Please don\u2019t hang up on me because It took me so long to get you on the phone.\" She said not to worry but if she did disconnect me she\u2019d call me back. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df82a6ef945140aabad2009afa6c4a19
encoding: FLOAT32
metadata:
{"chroma:document": "My daughter has been a Suntrust business account holder for approximately 3 years. During this time she has had to pay overdraft fees. Some of the fees I feel were excessive. For example, Suntrust will list a series of checks as cleared and then later on say the checks did not clear and go in and overdraft items that come in later saying that there was an insufficient balance. Unfortunately when she revisited the page that showed them clearing, Suntrust has changed the information. I believe that Suntrust is making the consumer pay when Suntrust has to pay when accounts are illegally accessed or other things. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 36a600ccd2ff42df924e989cca5df877
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a account with Suntrust, because of relocation. I deposited a total of 1200 in cash and then \"paid\" my rent in the Cozy app that my landlord has us using. I set up rent payment and then 1 day later kept trying to log onto mobile app and it kept saying service unavailable, so I finally called the bank and they said my acct is being shut down due to Suntrust rules and regulations. They would not give me a reason. So my 1200 dollars is locked and my rent is due today. They said they will only send it in a check within 5 to 7 business days!!! They told me that the bank had no obligations of warning acct shut down. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a201c49886a04467993652a8070e0830
encoding: FLOAT32
metadata:
{"chroma:document": "I'm a cancer patient at this time and medicines are constantly having to be refilled. Had done a light side job to earn some money to pay for a refill I badly needed. They don't miss a dose kind. Well, was paid in check, the check was wrote out to Suntrust Bank. I do not have a account any place, not a major credit card and it is only 20 minutes to 5:00 close time. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c499ff0d75bf40e9b39296f9dbd4daad
encoding: FLOAT32
metadata:
{"chroma:document": "Where's the customer should have convenience, courtesy, and is right? They first close down the drive-thru so I can't make cash deposits! Then, I have to come by to virtually do anything! I will not be banking with them EVER again!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2286ba0f672549418019a41a6be6979e
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust literally has people on the inside making fraudulent charges with the Zelle transferring, a guy from the suntrust number calls to say there was fraudulent activity on my account for $500 in Atlanta Georgia and wants me to confirm the transaction thru text with a pin number, so untrusting I check my online account while he was on the phone with me, he had me give him the pin saying that it was to prevent it from happening, so like a dumb** I gave him the pin because the number was from suntrust!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 94fff95a0a4a478f8eee8544083dbc38
encoding: FLOAT32
metadata:
{"chroma:document": "I have had a checking account with SunTrust since 1979. I recently went to SunTrust to get a Cashier's check. My experience made me want to take my money out of this bank. I gave them a check for my purchase and my picture driver's license. They took so long looking at the computer (plenty of money to cover this check) and finally came back and wanted a credit card. I gave them a credit card and waited and waited. Finally they told me I would have to pay $8.00 for the check. I told them I had never paid for a cashier check since I opened the account in 1979. I then told them I would pay the 8.00 and I waited and waited and still they did not come back. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dbb82fad89364231a6ab8b3755c2b956
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metadata:
{"chroma:document": "I was approached by a SunTrust worker telling me that I should come over to SunTrust because they were better than Chase so I close out my Chase account that I've had for years and went over to SunTrust back in August of 2019. Recently my daughter made a minor mistake of depositing a check into my account that was closed so I called the bank to let them know right away. The arrow went in to see the branch manager at my nearest location. Setting the branch for a long time bank manager clarified everything. \"We got it all together. \" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5c011fa05523493ba2fe3e5dfcbf926c
encoding: FLOAT32
metadata:
{"chroma:document": "I had 10,000 in my account and I went in to wire my boyfriend 8,000 where he works in South Africa and I took 2000 out as well. And within a week I could not get 200 out of my bank at all and now it has been almost a month and they told me they do not wire money to South Africa and I said, \"Ok will take my money and close my account,\" and they said that it was in with the fraud dept and I am still waiting. I will never deal with them and they should not be allowed to do so that I lost my power, no food and I have a disabled child on top of it all so good going Suntrust."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e1745757edf7425eb5db466be583f4d2
encoding: FLOAT32
metadata:
{"chroma:document": "I been have been a victim of a major scam and fraudulent activity. This caused overdraft. Even though I reported this. I was told the bank's position was that this was the clients responsibility. Not only were they not helpful I have several OD charges and charges for return checks they added knowing my predicament. This bank, in the past, has frozen my account without notifying me. I would find out when my debit card was declined and I knew full well there were funds in the account. They are totally about making money off their customers. RUN PEOPLE. RUN. I even sent a email to the CEO in Georgia letting them know I am a senior citizen with a grandchild to raise needing help in resolving the fraud situation and recovering the money. That request was given to an assistant who said they would investigate but was told this is still considered the clients responsibility to pay."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1653dca53f18407bb698c48572fdd4e6
encoding: FLOAT32
metadata:
{"chroma:document": "Went to cash a personalized check from my sister. (Note: it was a Suntrust check and yet wanted to charge me $7 for their own Check) They wanted two identifications. One being an I.D and the other had to be a military I.D, student I.D, or a Passport etc. I am a stay at home mom & so don't have any other identification. They wanted to charge me the $7 fee simply because I don't have an account there. So for every check a Suntrust account user is personally writing, the bank makes money off of each check they are the consumer is writing. They make a profit off of those who use their personal checks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f4cd78608114b10acb76c5e33e54aca
encoding: FLOAT32
metadata:
{"chroma:document": "The most crooked bank that I have ever encountered. Charging overdraft fees when you have a positive account balance which causes you to have a negative balance. The Federal Reserve has already been contacted and expect a complaint from them as well as the BBB. You should be ashamed of yourselves, you know what you are doing is unethical, immoral, and borderline illegal!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 825cddbd8f3e4939bae519209c46dc63
encoding: FLOAT32
metadata:
{"chroma:document": "I signed up for an account at SunTrust 2 months ago, close to the house and free money orders. Well they give you money orders that are no GOOD, first time printed with the bottom numbers on the top of the check as the teller placed them in backwards. I have never had a late fee or a late payment. Now they are racking up with both, no returned calls, no help at the bank and I just called customer service and was hung up on. STAY AWAY, wish I would have read the online reviews first. Horrible bank customer service. If they have done this to you, let me know and we will start a class action lawsuit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 08a4dd8b517d4bc6a2eba7d77ecce387
encoding: FLOAT32
metadata:
{"chroma:document": "Last week, I was in the positive with 2 minor charges pending. (Not posted yet), they charge me overdraft when IN FACT I HAVE PICTURES FROM MY ONLINE ACCOUNT) that I was not overdrawn!! Now I get charged 2 times for my cell phone bill that I paid online on Sunday morning and wow Monday night, I\u2019m charged again. I called cell phone company they are only showing 1 charge on my cell phone account. Umm ye the bank decides to charge my account a second cell phone charge which if I had not looked at my account online would have had overdraft fee!!! I\u2019m out of this bank Friday. Ever since they merged IT GOT BAD. I have been with this bank for almost 4 years and this whole last year I have had to fight charges that I should not be getting!!! I\u2019m done and out!!! Credit unions RULE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 93455b9a72a9497c8b4d694a40de7eef
encoding: FLOAT32
metadata:
{"chroma:document": "This bank will will give you a temporary credit just to take funds back and leave with a overdraft fee. I call customer service and they told me there would be a credit back to the acct. I just checked my acct and they took funds back and put me back in the negative again. This bank sucks???? Customer service representative repeat themselves over and over. Please bank at another bank. You will be scammed. This bank sucks. People can still charge your acct after it is canceled. Never again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 827dc5241ccd402e8b7f6d0a05a88f72
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metadata:
{"chroma:document": "I used the teller connect machine to make a deposit and the machine went down during the transaction. My deposit was lost in the machine. Claims were filed with no follow up to me and was told they could not tell me how long or what the process would be for finding my money. This was no small deposit. It has been 3 weeks and they are still investigating! Terrible customer service yet they still push the use of these machines at the branch."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d3949115917c47b59f867ea86b5640f1
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{"chroma:document": "After banking with SunTrust for over 25 years (since it was Piedmont Bank), we disputed some charges that were continuing to be charged after a cancelled membership. Within days, our Online Banking and debit card stopped working. When we called to see what the issue was, we were told our account was frozen (with no notification or explanation) and the fraud department would give us no information on why it was frozen, who had frozen it or when our money would be available. We were also told that our account would be closed upon the completion of the investigation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c58fccd12858423cb893ec11230b6918
encoding: FLOAT32
metadata:
{"chroma:document": "For the past year I\u2019ve been dealing with Suntrust and their art of scamming. I had a credit card with Suntrust where I paid $300 a month or a minimum payment of $20. When The due date for payment would come up I\u2019d make sure to pay ahead of time. That way it wouldn\u2019t charge my account $300, I\u2019d wake up the next day consistently for a year to my account overdrafted after the payment date, even when I pay ahead of time. I\u2019d go into the bank and ask them why this keeps happening and they treat me like I\u2019m stupid and don\u2019t help at all. Then you have 24 hours to pay it all back before they charge me again. Obviously no one gets paid daily so I often had to wait two weeks before getting paid. Putting me in an endless cycle of debt considering this happens every month. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b9bc977d5be546f282e221b24a9fb52e
encoding: FLOAT32
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{"chroma:document": "I have been a SunTrust customer for over 8 years. I feel It is time to write a review about one of the staff working at 8700 Georgia Avenue Silver Spring Md 20910. Ms. ** (Teller) at this branch always give a good service to customers. She has all the qualities required when dealing with customers whether under pressure or not. Very quick and knowledgeable. Above all she has a good manner which makes her special compared to other tellers. I always prefer to be served by her. In addition, I never experienced any big issue with SunTrust Bank so far. Hopefully I will remain to be their customer for good."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a7126e629dd64840a0096315551510bc
encoding: FLOAT32
metadata:
{"chroma:document": "You cannot make additional payments to principal without calling every month to have them fix your payment. It takes an act of Congress to get through to a person to do so. Then when they mess it up they tell you it will go against you if they fix it to reflect what you have sent as an additional principal amount. You don\u2019t have a choice but to give your FULL SS# if you don\u2019t have your account number. You can\u2019t find your account number on anything but a document. Nothing can be properly done with their \u201conline banking.\u201d I will NEVER use them again. I do not recommend them for any banking or loans."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a754acc104ba40a6a31c15bb28f1da29
encoding: FLOAT32
metadata:
{"chroma:document": "My parents have been customers with this bank for longer than I've been alive (I'm 48!). With some declining health issues, I took over all of their finances last year. I live in a different state than my parents, but with technology, it makes things doable. I contacted my parent's local Suntrust branch to inquire who needed to receive the legal documents I had in my possession. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f6f21d6e3f9c48f1a222604bfb59b2e7
encoding: FLOAT32
metadata:
{"chroma:document": "Typical corporate baloney. First, they have a ridiculous limit on phone deposits. They mailed the debit card to the wrong address. They refuse to raise the deposit limit. I called in to get a new debit card mailed to me and their own doggone phone system recognized my number. The live person on the phone couldn't \"verify\" my phone number that their computer recognized and I had to go into a branch. The teller couldn't tell me why I wasn't verified. Their customer service is rotten to the core. Bank anywhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4d9188015a8c4a6d8ff15f3f566a0dbe
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust have frozen my account after I made a cash deposit and I was not notified, I am not in a hardship because I have no idea when I will get my money back. DO NOT BANK WITH SUNTRUST. I have not received any explanation. I will be seeking legal advice."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 58cf95b9a4914f838a90389208fd642e
encoding: FLOAT32
metadata:
{"chroma:document": "I called the Fraud department on 9/23/19 to report 4 checks that were processed through my account even though they didn't have my name, account number, or SunTrust routing number on them. I signed affidavits to confirm they were not mine. As of today, 10/7/19, the money has still not been credited to my account. The total is around $320. I've banked with SunTrust over 25 years and I'm so disappointed with how they have handled this situation. All they do is recite the same rhetoric, it takes x amount of days, we are sorry, we can only do this or that.... They never take the time to look at the account, see the customer as a long time customer, etc. They should be able to temporarily credit an account for the small amount this has added up to. No Customer Service!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a06da983da84faea71a9a295f76f49d
encoding: FLOAT32
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{"chroma:document": "I opened the account over a month ago and they place a hold on every single check I have deposited. This last time I made a deposit I received an email saying part of my funds will be available in 24 hrs and the rest would release the next business day. I paid out my Bills by echecks because they said my money would be there (got the email to prove it). The next day... NOTHING!!!! No deposit. I called and finally was told that they were informed by a confidential informant that the check will most likely bounce and they placed a 10 day business hold on the check. None of the checks I have deposited have ever bounced and this one would not bounce either. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2c4ee81d5c441c6b515bc19500fb98c
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{"chroma:document": "I responded to a solicitation to open a checking account and get a $300 bonus. I opened an \"Advantage Checking\" account online in the evening hours of a Sunday and made the initial $100 deposit from an external bank account. That Wednesday (just a few days later), Suntrust closed my account without even telling me. I had trouble signing in on the app so I called to find out why. The individual I was speaking to said they closed my account for violating the terms and regulations. I said there had to be a mistake because I have not received my debit card or engaged in any transactions with that account other than funding it with an external bank account. I asked to speak with a manager and after being on hold for 20 minutes, was informed that I would not be told why the account was closed because they did not have to tell me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 74e69db5ce6149a697176ed93d46bdda
encoding: FLOAT32
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{"chroma:document": "Please don't get an account with this bank. Worst customer services and can't talk to no on the phone. I open an account with my IRS paper check. They approve my account and deposit the check in my new account. I was told I can withdraw some of the money the next day which I did then I got my new debit card and checks that same week. So on that following Saturday I went back to the bank to withdraw some more money. They tell me that my account has been close and they will send me out a paper check in 25 days. It's been 40 days as today still have."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 90ca4cc5d4464340b3501752da11c8b2
encoding: FLOAT32
metadata:
{"chroma:document": "I tried to get a replacement card for my account. They have an automated system that wants to do all the work for you. The automated system chose the wrong account even though I repeated it back on the phone. I went to Bojangles' in made a purchase yesterday. It went through fine then I went to Lowe's to use my card to buy some paint and it was declined. I thought maybe the chip was messed up. I went to Dollar General this morning. It was declined again. When I called the bank the customer agent said that there is nothing he can do. I spoke to a supervisor who was no help at all. All she was to doing is repeating the same thing. She did leave me on to think that I was going to be able to get my card sooner in the vale however she just wanted to look and see if I was wrong or the system was wrong. That was her main goal is to prove the customer wrong however she did not get to do that. It was the system that messed up."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bd098f3aa05f4560b14dcd2e9bb93779
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is HORRIBLE! I literally had my account opened for 2 weeks (new customer) and when I go in to check my account and PENDING transaction of deposited funds there\u2019s a log in error. I\u2019m thinking someone hacked my account, soon to find out the bank decided to close my account for their own reason and stated they would mail a letter regarding those reasons as well as any deposited checks will be mailed to me. Nowhere did I receive a phone call, voicemail, email, NOTHING! This bank is horrible, not to mention when I first signed up to be a new member, I had to call and set up to have a debit card delivered to my house...it\u2019s been a week and that card is still not here but I guess it doesn\u2019t matter since the bank closed my account. SMH."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f213089ba87d46e18accd4ce49e6c2c6
encoding: FLOAT32
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{"chroma:document": "I opened a checking account last week. I received my debit card in the mail the following Monday. I used my debit card to make 1 purchase at a Dollar General & 4 small purchases online. The next day I went to make a deposit at their atm & my card was declared invalid. When I contacted customer service they said due to suspicious activity my account was being closed yet they couldn't tell me what the suspicious activity was. When I went into the branch this morning I was told that my account was flagged & could not be reopened. They cited rules & regulations but could not tell me what rules or regulations I had violated. That their reasons for the closure & a check for my remaining balance would be mailed to me within 7 to 10 business days. I am dissatisfied with this service & feel like this is a legal scam. Not only have I lost immediate access to my account & funds but SunTrust can continue to use these funds to make a profit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dfa7eb01eee248e4bec2d2e569beee46
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust is in the process of closing my account supposedly, \"due to rules and regulations.\" They will not provide me with any reason other than that. They are holding $2,100 of mine and will not allow me access to it. They have given me no access to funds at all since 9/16/19 the date I deposited a check. Since then I have been in a complete nightmare trying to find a reason or something. Someone please help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 16253a3d818c4904bac7494b463e1149
encoding: FLOAT32
metadata:
{"chroma:document": "It\u2019s sad when everyone answers for the same question is different. Very disloyal company. Major disgrace to the banking industry. I was told by Monique in TN that no one is higher than her in corporate. Bill Rogers is the owner. He should be sadly displease within his branches. They dropped the ball on an account that was open, closed and open again. No notations on the account for the many of times I called to verify. Now direct deposits are held up for young that work. You reap what you sow!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 19a2622015ef4a658ecab4ee4c3d05ac
encoding: FLOAT32
metadata:
{"chroma:document": "After being a Suntrust customer for 30 years, I asked my branch manager if Suntrust would match the rates that other banks were giving on a 1 year CD. Suntrust was not remotely competitive. The manager was encouraging that it was possible. It took Suntrust 13 days to say NO. In those 13 days the Fed raised rates. I asked my branch manager a second time. His supervisor again said no. I am sorry that I have wasted this many years with a bank that isn't competitive and does not value its existing customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7ebf85189f7b41af894e99da213afbfa
encoding: FLOAT32
metadata:
{"chroma:document": "We received a call from SunTrust the other day telling us that our checks were being cashed in the Miami area. Apparently a Spectrum repairman took our checkbook a little over a week prior. Someone was able to cash a check for over $1000 with a signature that could not possibly be close to ours. He returned to a different branch the next day and tried again but that branch was more on the ball than the International Plaza staff. He left with the check and was not caught. You can't cash checks at many banks without an account at that bank to prevent this from happening. You cannot cash a check at a check-cashing facility without your ID being verified and your photo and fingerprints taken. But, a criminal can walk into SunTrust with a forged, stolen check and walk out with your cash."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c677d4709694dc290e1ce1e771ea37e
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust is the worst bank I've ever had to deal with my entire life. Nothing ever works on their website. I get all kinds of errors. (HTTP 400 is a common one.) Impossible to add new payee online - always tells me the phone number is incorrect no matter what phone number I put in, even though it says it's an optional field! (Yes I've tried leaving it blank.) 99% of the time checks aren't mailed. After hitting submit, you are brought back to the same page with no error message and no confirmation. (I've suffered late fees due to this.) Their credit card is also the worst. All my purchases at Amazon and Walmart gets denied. We have called SunTrust dozens of times to unlock the card and beg them to please not do this again. No use, they said it's for \"security\" purposes. They even canceled my online book subscription without letting me know. The saddest part is my husband used to be a VP for this bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b0ed0608e2f4401794697fd0135974dc
encoding: FLOAT32
metadata:
{"chroma:document": "I am a doctor and banked with Suntrust for years, unfortunately. Their fees are way too high, especially merchant services. When I needed to refinance a mortgage they only offered a high interest rate. When I nicely explained I was going somewhere else for a better rate, then she would not return my calls and emails to get my payoff amount. Rude!! And when I returned my credit card machine they kept charging my account and triggering it to re-open. They said I didn\u2019t \u201cspecifically close\u201d the account even though I sent back the machine and told them so!! Petty till the end. I literally deposited millions of dollars over the years, I only had a personal banker for the first year, then they just disappeared. Very poor customer service when I needed anything. And they harassed me needlessly over a personal mortgage years ago too. Would Never recommend."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f451a2f016348369531bf5042815a79
encoding: FLOAT32
metadata:
{"chroma:document": "So... I went into my local Suntrust Bank on August 30th. Super excited that I could use them for direct deposit for work. The personal banker informed me that I had to come back the next day to make the deposit within 24 hrs so that the account would not close, she also said that I had to leave the money in the bank for 24 hrs. or else the account would automatically close."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42ea7409ce7e499e900aec81b3f05d5a
encoding: FLOAT32
metadata:
{"chroma:document": "I went to deposit $300 in the ex-wife account at SunTrust and was told I cannot. Who in their right mind refuses cash money? They are making doing business with them more and more difficult. I even have an account there but still they say no! I will close my account and take my business to a small bank or credit union. SunTrust you stink!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5261d8ed0e244a41b96d0eaad96c8035
encoding: FLOAT32
metadata:
{"chroma:document": "Teller connect went down during my deposit transaction. I have gotten NO help from Suntrust except that it may take up to 10 business day to resolve. It's day four and no sense of urgency from Suntrust to post my substantial small business deposit. Their tag line should be \"Bank without Confidence\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b09f388753ec4793966b995b94a44000
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust.com is not offering the option to send or receive secure messages anymore. This is a terrible thing to do to customers. I may leave the bank for this reason. Why would anyone want to waste time on the phone, when they could easily send a message and ask a question. This is very inconsiderate from Suntrust bank to its customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 63275dabaaab469f94bc7296380ba99d
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is so unsafe to put your money in because they don\u2019t have enough security to watch everyone\u2019s funds from being scammed. I was told this by their own security team when I had 1800.00 scammed from my acct from a company in New York called MoneyLion. They was able to hit my acct 8 times and the bank never caught it until I called. Now they are holding my funds for 10 days to fix their screw up so anything that goes in my acct on direct deposit gets credit to the bank for my acct negative until they fix their screw up. This isn\u2019t the first time it\u2019s happened to me but it will be the last. You can bank on that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e6f35821650b4c30b4fb46529b91aa3d
encoding: FLOAT32
metadata:
{"chroma:document": "I opened my account in the state of Florida. Sometime later, I moved to Nevada to be near my grandchildren. I called SunTrust and updated them on my change of address. Their bill pay service was down, so I tried clicking on the Zelle link in their online banking to send money to pay rent at my new residence. Commotion followed, locking me out of my online banking. Several calls later with SunTrust to try and resolve this issue led to me being told I had to either appear personally in a SunTrust branch office (yes, buy a plane ticket from Nevada back to Florida), or close and move my account because their \"security\" could not unlock my online banking until then. A few days later, I received a notice that SunTrust was closing my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a4f826bf3b9249e6a4ebc557d8dd74ec
encoding: FLOAT32
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{"chroma:document": "Hi, I\u2019ve been banking with Suntrust for over 15 years and I must say, whoever came up with the concept of giving you a few days to replenish your acct without an overdraft fee deserves high praise. My family and I have been struggling financially for the past year and a half and more fees is the last thing we need. I will be forever grateful during these difficult times. Every little bit counts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bdadb5d1a1534e57951dee0f85332201
encoding: FLOAT32
metadata:
{"chroma:document": "NO ONE CAN DEPOSIT MONEY INTO YOUR ACCOUNT. NOT EVEN CASH....I was sick and couldn't make it to the bank to put money into my account, so I sent my daughter to do it for me. NOPE they wouldn't let my daughter deposit CASH into my account because her name isn't on it even with me being on the phone and she had ALL my information. She had her ID. We have the same address, same last name and everything but still they wouldn't let her. So a check that I had wrote bounced because of this. I have been with them over 30 years and NEVER had a bounced check all because they wouldn't let her put cash into my account. I'm beyond pissed. So I went up there and closed all my accounts. They have lost one of their loyal customers and I will NOT recommend nobody to use them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 85e8a82ac5664883bb81f2c84c919648
encoding: FLOAT32
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{"chroma:document": "I have been doing business with Suntrust for 10 years, I have a car loan. The car isn't working at this time and I had to purchase a new car. I have been calling for about 2 weeks to see if they can assist me with the payments since I can't afford $1000.0 in-car payments a month. Everybody I speak with gives me the runaround and then ends up hanging up on me. The last person I spoke with was Marco and he hung up on me. I know I will have to pay this car note but I am trying to be proactive so by October the note won't go into collections. The balance will be $1500.00 by October, I am almost done but can't get anyone to help me. I figured some money is better than no money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb5fa90a956e433e81eb031121d9e4f8
encoding: FLOAT32
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{"chroma:document": "I have an account at Suntrust, and I went to the drive up window to purchase a roll of quarters. I gave the clerk a 20 dollar bill. I was told I needed to give her my ID AND my Debit card in order to buy 2 rolls of quarters. I asked why and she told me it was 'policy'. All of this just to buy quarters, unbelievably poor customer service. I do not need a response from this company. I will be changing banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 041cc02212f74e76a71b0aaf7a9208f9
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{"chroma:document": "I ordered a payoff for my car. I still haven't received it. Last time I called I was told to be patient meanwhile my new loan was expiring. My credit union told me to call and ask to have them send it to them - it was there within an hour. I am tired of people that do the minimum to help their customers. Once my credit union MM interest rate goes up I will be moving my savings."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 863168149f4249aa89df63b993f8d564
encoding: FLOAT32
metadata:
{"chroma:document": "I got overcharged by a company set that set up reoccurring charges. Suntrust can't stop the reoccurring charges. They can only cancel my card and that would cause me a major headache setting up payment for all my bills all over again. Also the person that helped me on the phone was not really capable of speaking English. I detest Suntrust for not protecting their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f142aa00c7514509a700363d690bc05f
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer of SunTrust Bank for many years. Most of my banking is done online. But I still use cash, as it is the basis for my strict budgeting (no cash in hand means no impulse purchases!) However, for the past six months or more, I find myself visiting two ATMs on a regular basis in an effort to obtain cash monies. Usually at least one ATM had cash. Recently, neither of these local ATMs has cash to offer. And after 'striking out' at the usual ATMs yesterday, I found myself driving past another SunTrust location while on an errand so I stopped. This location's ATM also had NO cash! I have visited three separate SunTrust ATMs in the past 15 hours, and I still have NO cash. If having access to cash monies is important to you, as it is to me, then SunTrust Bank might not be a good option for your banking needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 937eef499e1e4aeab4334ee0acb39e61
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{"chroma:document": "I am an overseas customer of Suntrust and have found the bank to be for the 20th century not the 21st. They have taken it upon themselves to close my business acct without any reason that they will tell me. They have said that they will send a check for the balance of several thousand $. I cannot get them to tell me if they have raised the check, if they have sent it and where they have sent it to. The account was closed on 2nd August. Various departments are passing the buck and unable or unwilling to give me a straight answer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 34e4d4e51a1a431db4bbd2efa2359d76
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{"chroma:document": "There were 3 fraudulent (made-up) checks to the tune of $11,900.00 on my business account. This happened 7/29/19. I have been contacting Suntrust Customer Service just about every other day to find out when the funds would be returned to my account. We are a small family business and I cannot afford to have this money out of my account for so long. As of this writing, August 23, 2019 I still have not gotten my money back. It is the most frustrating thing and I am about to get my lawyer involved because there is absolutely no satisfaction with this bank. I have entrusted them with my money, they are insured, but still have not returned the money. I don't care how long it takes to do their investigation -- that is an internal thing. But to hold my money out for this long is disgusting. I am very disappointed and am about to change banks after being with them for so long."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 485a3a6b23674c8495d0e6fcc6df1a95
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{"chroma:document": "The wire transfer department has some of the worst customer service I have ever dealt with in my life. Do not bank here. They do not care about you or your money. They will laugh at you and cut you off and should not have any right to handle any money for anyone. If I could give 0 stars based off of that one conversation I would. I beg you: do not give them control of your money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0369ceb05abd4dd2b371fc314e621098
encoding: FLOAT32
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{"chroma:document": "We went with SunTrust for our mortgage, so have dealt with their mortgage department and their insurance department (to add outside insurance products to the escrow account). I have to say, they are one of the least organized banks I've ever had to work with. We have had a number of mortgages at this point, and getting this mortgage approved was by far the most difficult experience we've had. One hand never knew what the other was doing; we needed to keep going above our Mortgage Loan Processor's head because she couldn't keep track of basic details. Responses from her superiors were often delayed, and our closing almost didn't happen. Now that we're on the other side, I keep getting conflicting information from within the company about getting all of our insurance products (homeowner's, flood, personal property) set up. Do yourself a favor and avoid this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d90745d391b24978b430b20b201f6e65
encoding: FLOAT32
metadata:
{"chroma:document": "While Suntrust, is more of a traditional bank, unless you are a business account holder, I feel that all banks (for most people) are treated as online banks. Suntrust has a fairly robust online presence and their interface, using a traditional computer browser, is full featured and fairly intuitive. Their mobile app, is above standard, comparatively to other \"traditional banks\" and offers good security as well as the majority of the features available on their traditional browser based counterpart. I have considered switching to an \"online only\" bank; however I believe the emergent nature of the online banking business is still in flux and growing. For me, 50ish, I would like to see this mature more before I make the \"jump\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 378ba3c4a56e42ebb3f71bc8fe657682
encoding: FLOAT32
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{"chroma:document": "I made my monthly car payment online thru their website every 2nd of the month. I schedule it at least a week in advance. For some reason they drafted my account 3 times for August 2019 payment which causes my checking account with my bank to become insufficient for those 2 additional payment that they took. I called to find out what/how it happened. They gave no explanation, instead they accused me of sending those 3 payments and then called them trying to collect the insufficient funds fees. It doesn't makes any sense. All I want is for them to pay for their mistakes. Will definitely shop for other financial institution and will never do any business with this fraud bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e92c1b1abcf42888baa1dad41fd1174
encoding: FLOAT32
metadata:
{"chroma:document": "I had a damaged card. They sent me a new one in a week because they don't do temporary cards. I received my new card and the card still doesn't work. Called customers service. All they said was we can do is send you another card. I'm not waiting another week for a card. I'm closing the account, worst bank ever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5b8ce63ce8a340469dacbb528fa0e902
encoding: FLOAT32
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{"chroma:document": "I opened a account yesterday and deposit my 1st check to a new job. My first thoughts was wow they never gave me a debit or at least a temporary card to use. They told me its takes about 7 days to get a card so I said ok so I ask \"Could I withdrawal $20 out while I'm here.\" They said, 'No, it's up to 48 hours\" which is a lie. I found out the check won't clear till 7 days from now so I'm like really you telling me I can't come to the bank until 7 days after I work 2 weeks to withdraw money. All customer service says is sorry for the inconvenience."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c511c42541cb491c8e56660a620b3fb8
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{"chroma:document": "I made a $320 ATM withdrawal on 8/3. On 8/4, I scheduled over a thousand dollars in bill payments to be deducted from my account on the sixth, based on the available balance SunTrust showed. That left me close to no money. On 8/5, my balance still showed the same amount as the day before. I deposited $300. Today, 8/6, I am blocked from using my card because I am overdrawn. After four phone calls I finally find out that my ATM withdrawal took over 3 DAYS to post to my account... meaning that when I scheduled my payments to come out, that $320 was not included in my balance. Now they tell me that happened because it was a Saturday that I withdrew money. They seem confused when I point out that literally EVERY other ATM withdrawal I have ever made immediately posts to my account. Immediately. Saturday, Sunday, even Christmas Day.... an ATM withdrawal has posted immediately."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 74ee94787c7b41fc9d1f3e346d3a9b98
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{"chroma:document": "This is the worse bank I have ever dealt with! Since moving from California to Georgia I had to change banking with Chase to Suntrust due to there are no Chase banks in my area. The worse mistake I ever made. They have the worse security/fraud detection ever!!!! They will make sure you can\u2019t use your own hard earned money. My fianc\u00e9 and I use Zelle often to transfer money to each other because our branch is 40 minutes away so this is much easier for us. But in reality it\u2019s a joke! Both our accounts often get flagged so then we can\u2019t send each other money. We have called several times and jumped through all the hoops to confirm it is NOT fraudulent activity. If these idiots would actually take a look at the activity for however long we\u2019ve been transferring to each other! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e38db21baec04c05a136fac71dba9c0e
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{"chroma:document": "I would give -5 stars if that was an option. I was overcharged by a company called StudySoup. The material I purchased was also incomplete. So I contacted the company and they refuse to refund: I immediately turn to Suntrust to report this fraudulent website and get my money back. The claim is opened and I get the money back temporarily. My claim is denied and the money is taken back including an overdraft fee. I was never contacted or update. All of the sudden I see those charges on my account. I have to contact Suntrust and they tell me the claim was denied. They send me the forms for a rebuttal and I immediately fill it out and send it back in the mail. Never heard anything back and Suntrust claims they never received my letter, because they lost it! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Ok in the beginning my daughter opened the account with no problem, mind you it's only been open for a few weeks. My daughter is hardworking and is using her employment to pay her college fees. So when we received the account we were told that mobile banking was available because she has no car. This was convenient for my daughter, so upon getting her payroll check she mobile deposited the check into her account and this is where it gets crazy. She deposited the check on a Friday with an electronic message that her funds would be available on Monday. Monday arrives funds still not on account, we call the bank. They tell us 3 business days and that it would be Tuesday or Wednesday, Wednesday comes no funds so we head down to the local branch where they NOW inform us that the check looked suspicious to the fraud dept. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 72f668e674e64bfc86130b46db9e9290
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{"chroma:document": "I opened a checking and savings account online and transferred money from a current bank account at another bank to fund this bank account. A few days later I get a little postcard saying that my account had been closed due to 35 consecutive days of a zero balance. The account had not even been open a week. I called the customer service they were extremely rude and said that my Account had been closed due to the fraud department that would give me no further details. I go to the branch and speak to a customer service representative, he was very nice and as helpful as he could be, but still got no answers besides they just didn\u2019t want my business. Never do business with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b921fffd37e496dbcfb76e22c15d2fe
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{"chroma:document": "Horrible bank. I have had a checking account and credit cards with Suntrust bank for over 8 years. I have paid my credit card payments on time and never had an overdraft. Recently, I left my previous employer and found a better job with a different company. During this process, I fell behind my credit card payments for few days before I received my first paycheck. It didn\u2019t even take 3 days, 27$ late fee, they start calling me and harassing me day and night, including Saturday and even Sunday. Luckily, I managed to pay the credit card payments within 5 days of the calls. But the calls didn\u2019t end. I am disturbed, and disgusted how they treated me after been a loyal customer for more than 8 years without any late payments. Luckily, the new job pays better, so I am planning on paying off all the credit cards with Suntrust and close all of the accounts with them as soon as possible. One thing for sure, this is the bank that you shouldn\u2019t Trust!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7daacd10b56847499abe9cf3ad8febc8
encoding: FLOAT32
metadata:
{"chroma:document": "My account became overdrawn at this bank which I did not believe was possible when you only use a debit card. They have it set up to do so and don't tell you. Then charged me $72 for one overdraft. I have filed a complaint with the NC Attorney General. They steal money from old poor people on a fixed income and don't care."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b06c0c083b04ade96462f90f3b1af87
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{"chroma:document": "I am a long time customer with Suntrust, but since 2 years ago, I can feel something is wrong. The branch banker's service basic knowledge is decreasing, they have to depend on computer or make a phone call to answer even the most basic questions, for some questions even I know more than them. Recently these 2 years, I visited a few different branches, just one is better. The rest of them most of the time are not very professional. The past couple of days, I visited 2 branches, to do almost the same thing, but totally a different experience at either one. First one, first time didn't work and had to come back another day. Second time, it took just 5 minutes,; the second one, almost the same procedure took over a hour when I had expected it to take 10 to 20 minutes. After that my following schedule have to change. Suntrust needs to give more training to their employees and also make sure the correct person is hired to help the customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 662e748b54074405a4557e2033a9366e
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{"chroma:document": "Can SunTrust find a developer who thinks like the common man? I have used their personal banking for years and found it easy and intuitive. However, the business online banking is a royal piece of junk. SunTrust has to set up the accounts to be able to pay your credit or debit card. 4 trips to the branch and 3 times on the phone and nothing is correct yet. Why are 2 similar products so different? In the business online banking, you have to capture what the payment amount is prior to changing to a 2nd screen to pay. Why can't it be like personal banking which displays the amount options to pay? Time to vote with my feet and switch all my accounts to a competitor."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6c890f49eb16487e8099c82f86227e10
encoding: FLOAT32
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{"chroma:document": "Their online login page is terrible and locks you out after just three attempts with no recourse of unlocking the account. To unlock the account I had to call in to their customer support. Customer service said they have to first verify me by sending a text message. I said sure. (I get that all the time, many of my accounts automatically do that when I log in from different computers.) They said, okay, they got my phone number (which is odd, because it is already on the account) and they said \"YOU HAVE FAILED VERIFICATION\". Very rudely. And both times the tone of the rep changed, and I can tell they were thinking I am a crook. I said what do you mean \"HAVE FAILED VERIFICATION\"???? They said that's what their system said. And I said, \"What do you mean, you haven't even sent me the code yet for me to read back to you?\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5af2255bea174616a2dd3e5cd2264e55
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{"chroma:document": "I opened an account for a new business in April 2019. I did everything they told me to do including uploading my business license. I waited for two weeks- which they said it would only take one, and they finally fully opened my account. Then I get a call saying there was a problem with the dates on the account and I would have to come in to sign some more papers. Now today I call and they tell me the account was terminated and I have to wait on 1000 dollars to come back to me in a check. I just don't get it. They won't tell me why. I haven't been able to fill orders for days now because my money is tied up. Prepaid cards are horrible. Thanks a lot for nothing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 71b56f0e231b44d7a360eb070a03e671
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{"chroma:document": "Well this was a few years ago, They would not let me make my car payment online unless I opened a checking account with them, sounds shady to me. I refinanced as soon as I found this out and saved some money in the process."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I financed my vehicle thru Suntrust. Every time I would submit my payment thru their app it would take 2 weeks to process then come back as insufficient funds. I called my bank to figure out why it was coming back as that and they informed me Suntrust never attempted to take the payment out, and on my bank statement it does not show where they tried to make the transaction. Fast forward and I get a letter saying my car will be repoed. We called and made an arrangement for an extension at the end of June. The extension paper work states my next payment wasn\u2019t due until 8/6/19. Well woke up this morning to find my car had been repoed. Can\u2019t talk to anyone due to it being Sunday. I\u2019m very upset at this and do NOT recommend them for an auto loan!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0adb0ea9cb2f477d99d7c499124c416e
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{"chroma:document": "I banked with SunTrust and deposit a check from my new job.... a hold for 10 days was put on that. Assumed ok fine new slrt of check. Deposited my second check same thing, a hold for 10 days. I'm confused and called and customer service came up with numerous reasons why. Deposited my third check and had no problem. Deposited my fourth check and another hold for 10 days. So I called and spoke with customer service then requested a supervisor, she said the department that was to escalate the check timing to clear was an internal department and there was no way to contact them. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f5ce6ca232e44dca913b7cb9b384b914
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{"chroma:document": "Oh my goodness, I so wish I would have read these reviews before I went to SunTrust. I would absolutely give them negative stars if I could. They are horrible and are really wrecking my life a bit. I recently relocated Florida and I am in the process of looking for a house to buy. I opened an account with SunTrust with a significant deposit for a downpayment on a house and a couple of days after I opened the account, I got a call from the person who opened it for me telling me that the account had been closed and she had no idea why and no one would tell her. I've talked to person after person after person and no one can tell me what is going on, only that it could be up to two weeks before I get MY MONEY. I have never had an experience with any business, let alone a bank, that was this atrocious. I have made an offer on a house and they could very likely keep me from getting it. Do not, do not, do not bank with SunTrust!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a56788854aac4398a86ec35fccd892a6
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{"chroma:document": "Suntrust will steal your money!! They like to charge overdraft fees when you aren\u2019t overdrawn. They claim they use pending transactions in order to charge these fees. Pending transactions are pending and have not posted, but Suntrust still uses them as posted to take your money. DO NOT BANK WITH SUNTRUST!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c47f2cc41b54761a04f7267875e45e9
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{"chroma:document": "I wish I can give zero stars to Suntrust - is the worst account ever! Do not bank there. They closed my account after someone had fraudulently made purchases and the customer service is terrible. The lady talked over me and cut me off and said I can\u2019t bank with Suntrust bank ever. SUNTRUST BANK is HORRIBLE!!! DO NOT BANK WITH THIS COMPANY!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f7a491f13204b6f8b556a849c81d5c2
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{"chroma:document": "Not very good. Interest rates were high. Hard time confirming simple information given to them. It seems like they really didn't want to do the loan. I almost walked away and went somewhere else. Monthly car note is high."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bba25d830fd6483c94f0b76f67e95169
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{"chroma:document": "I highly recommend that nobody use Suntrust Bank (merging with BB&T)!!! Please be WARN!!! Yesterday I went to Walmart to purchase grocery. When I went to check out it declined my card (which I know I have money in it). It declined twice for that matter. So I called my bank and they told me to call the number on my card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e22896a9391142b684662267ab509c95
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{"chroma:document": "I opened both checking and savings accounts in the early part of May 2019. On June 13th, a wire being sent, was handled poorly by the sender. SunTrust flagged it as fraudulent and closed my account. I understand this is their right. On June 24th, I visited the branch where I opened the accounts. The manager called the necessary \"security people\" and was told written notification had already been sent to me and a check for my funds would be sent within 2 weeks. It has now been 24 calendar days since they closed my account. No written notice or check has been received. They have sent statements, showing deduction of fees. I will file with every regulatory agency I can find."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 62e0b6f146fb4695ac14baf77664795d
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{"chroma:document": "I got double charged on one withdrawal that I did with Suntrust atm in Orlando airport. What kind of bank does that? U$5,25 for one withdrawal is ridiculous. I will not going to use their machines never again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: defc3bc0106c46eba5f61cd69a7cfe49
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{"chroma:document": "I am so exhausted! Dealing with this bank is always inconvenient. From the customer service to the online banking. The alerts go through late and the pending transactions as well so every time you log in to your account is a new surprise... so much anxiety and stress! Customer service is the worst! Especially over the phone, no appreciation whatsoever.. Is just very challenging and overwhelming. I\u2019ve literally cried from frustration with these people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f85565e01343417f977d3997ce752519
encoding: FLOAT32
metadata:
{"chroma:document": "Being burn at ORNL, I was looking for a bank that would solve my needs, But as my experience with Suntrust it\u2019s slowly fading away. I opened a account on April 11, and yet to see one dime transfer into my checking account, or my wife NY Life Annuity. This is July the 8, I think I make a cross decision. Got put into a annuity, which hasn\u2019t pay a dime. Don\u2019t like two branch managers. Something not right, when they send wrong information to NY Life. What to do. I\u2019m not happy, are they worse, that what I has, are there something better?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 14bfd6fa35ff449d8f24b127273e13a2
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{"chroma:document": "I will not approve of this branch. Worst customer service ever from all depts that work through this bank. Fraud dept or recovery dept services put notes in my file after the account was settled and refused to removed do not open another account notice on my file. I hadn't done anything wrong and don\u2019t understand the reason behind all this and keep being transfer back and forth from one dept to the next."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Where to begin!?!?! A little back story...The last 10-15 times I have tried to make a withdrawal from my branch ATM, the ATM wouldn't work. This forced me to go to an ATM that was not SunTrust. Each time I have had to use an atm other than SunTrust, I get charged a $3.25 fee for using the ATM AND SUNTRUST CHARGES ME A $3.00 FEE FOR NOT USING THEIR ATM!!! So that's $6.25 every time I need to withdrawal money which equates to nearly $60.00 over the last few months. Finally I had enough. I called the last 4 times and reported the ATM not working and they tried telling me it was something wrong with my card...REALLY?? So the lady in front of me that was waiting to see if I had problems card was bad too???? I think not. Not to mention I have ABSOLUTELY NO PROBLEM making purchases or using other ATM's. So if my card was bad, how can I use other ATM's and make purchases with no issues????"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "It was very efficient working with Lending Tree and LightStream/SunTrust Bank to obtain a debt consolidation loan. LightStream has some negative reviews, but look at the dates. All of them are older and it looks like SunTrust got their customer service act together and got serious about completing for business. At least in my experience there were no better offers, hands down. I will work with this company again in the future."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have banked with Suntrust for about three years now. First problem I had concerned deposits and withdrawals at the window. They refuse to look up my account information even though I had my debit card and ID. Once they went so far as to make me get out of line and fill out the slip after writing down the account number. The wait is far too long. They usually only have one person at the window and one working the drive through. I now stick to using the ATM solely. Which is a shame since my other bank is always quick, cheerful and helpful. There have been other issues, lies about number of credit reports pulled, etc, but the latest incident where they held funds from a deposit for almost two weeks after fund verification really was too much. If Suntrust weren't the most convenient bank I would go elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I've been banking with Suntrust for 3 years now, and right away I had a problem with them. My first problem was the bank that was right up the block and very convenient for me ended up closing down, and now I have to drive all the way to the other side of town to bank with them. Second problem I had with them was overdraft fees. I noticed that certain places I will go make purchases would take two to three days pending to go through. Okay so I called them, they waived the first overdraft fee and I learned my lesson. And I will wait on certain places that I made purchases to two to three days to make sure the money was taken out so they won't be no problem or overdraft fees. Third problem I noticed was when I would go to the ATM to withdraw money I will put in my PIN and the ATM would not recognize my pin and automatically would close my account for suspicious activity. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I opened a new account at the Branch. Branch rep did not ask for an initial deposit. The same day Suntrust Bank froze the account pending closing the account but did not tell me. The basis was that \"I requested debit cards before funding an account.\" Now I did not request debit cards. This is something the Branch rep just did. The worst part is that since I did not know the account was frozen, my paycheck was directly deposited in the checking account. Suntrust held my money for 20 days. I could got access my paycheck. Each time I called a personal representative, they said \"There is nothing I can do. We can close accounts whenever we want. We can freeze accounts whenever we want.\" That is a quote. There was attempt to show concern, no attempt to try to assist. I'd never made a withdrawal from the account or engaged in any activity. They just froze it and kept my paycheck for 20 days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d06ed8401c4b4b76b2423ce1e8b89a00
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{"chroma:document": "I opened an account in Jan 2019! My sister has owed me roughly around $5000 throughout the years. When she was finally able to pay me back it was in US postal money orders. I deposited them with Suntrust as I opened an account with them to become a long term customer. To my surprise the account was prematurely closed with no notice or letter why. They only reason I found out was because I called inquiring when I will get my card. They informed me something about \u201cFraud\u201d and holding the funds for 6 months to make sure they weren\u2019t recalled or reported stolen. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 08223731d4c94c3ba04a6546ece1a11f
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{"chroma:document": "My elderly mother opened a checking, savings, money market account with SunTrust Bank online on June 9, 2019. The account(s) were fully funded. To date my mother has not received a debit card, checks or any other communication from SunTrust Bank regarding her new checking account #**, savings account #** and the essential savings account #**. Shame on SunTrust Bank, its officers, employees, agents and/or servants for taking advantage of an 82-year-old woman with a fixed income."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I called in to request 6 months of banks statements as I no longer bank here since moving out of Georgia and my account was closed. I was informed I had to send them a check for the statements and it would take 5-7 days to get them back. After 2 weeks I called again to see what the hold up was... They said they didn't receive anything BUT THE CHECK WAS DEPOSITED!!! They checked AGAIN and said, \"Yes we sent it out\". Fast forward 10 day I call again. I spoke to someone who said HE was going to send it out that day. Now it's been 1 week and still NOTHING. I called today 6/26/19 and she said they mailed it the 24th of June??? REALLY?? These people are so ** up... Stay away from them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I get charged overdraft fees on transactions that are paid against my balance. I haven't overdrafted, they haven't paid the merchant for me. After the overdraft fee, I still have a positive balance in my account, but I have an overdraft fee. When I call them they'll tell me it's because a pending transaction has come in and \"when\" it will post it will draw my account to be negative. Yet, instead of being charged for the transaction that the bank will pay for (being the pending transaction) I'm being charged for the one that posted with a positive balance. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a1d48fdfb71c4a2ebf13ec5692ad0cdf
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{"chroma:document": "In my experience, Suntrust banking targets accounts with low funding and forces them into overdraft situations by processing pending transactions in whichever order will lead to an overdraft. I've overdrafted twice due to their negligence and found it highly suspect that: 1) Checking my mobile app prior to making said transactions, found no issue that would lead to an overdraft situation. And 2) Reviewing their online transaction history after the fact, found mysterious \"gaps\" in the accounting that could not be explained ($24.00 in the account becoming -$12.00 post $36.00 overdraft fee). I've called customer service both times and in these situations, the representative has explained how they are able to see transactions that I cannot via the website or app. Read that again: They can see what's happening with my money but are not enabling the same visibility on my end. All said, don't trust this bank. Invest your time and money elsewhere."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "I have been banking with Suntrust for 30 years and lately I have noticed that they are constantly taking money out of my account. Recently I found unauthorized charges on my account, I filled out the disputed paperwork and faxed it to Suntrust requesting my money back and asked them to block the unauthorized user from helping themselves to my money again in the future. I was assured that the problem was resolved and was refunded my money. One month later the same company took more money out of my account. I immediately called Suntrust and after hours on the phone with a manager I was told the problem was fixed, but it wasn\u2019t. Not only did Suntrust allow for unauthorized charges they charged me another stop payment charge for their error and they also took an additional 38 dollar fee out."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d891e3f72c994871a5264cdfca34367b
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{"chroma:document": "My husband and I opened a bank account using Suntrust. They allowed us to make an opening deposit and froze my account the next day and are now saying that my account was closed and they would mail me a check. I still haven\u2019t seen the check. I just want our money back so we can go somewhere else. We have kids so for us to be waiting for money that is ours is unfair and please don\u2019t open a account with them and I\u2019m sorry I didn\u2019t read their reviews first. This has happened to a lot of people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b1ead1f62d8b4f4785ddce4e6a3df0c9
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{"chroma:document": "The sorry Suntrust bank took every penny of my wife's check because the sorry people can't do their job and see we were scammed in our account. This is the worst bank ever. Please do not open an account with these crooks. I pray they go out of business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4658d30e60ac4374971b030e09626e2b
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{"chroma:document": "Suntrust Bank closed my checking account with no explanation and no idea how long they would hold the funds in the account. They have caused a grave financial hardship for me. No one there has any answers. They can close the account. I ok not banking with a company with no customer service ethic. There are many products out there. But to not be able to answer any questions about my money that they are choosing to hold and not give me a reason why is unacceptable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9b8ac3ee5cb24be79b753e874e231ca7
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{"chroma:document": "I opened up my account a few weeks ago and funds were ready the next day. I was satisfied with that part. So since the account was still brand new, I had to wait on my debit card to come. So in order for me to access my funds immediately without having to get out and make withdrawals, I transferred funds between non-Suntrust accounts. So I made a few transfers through Zelle with no issues. I paid a few bills from my new account and made maybe one or 2 withdrawals. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b8a0bf96c1b0492a9e691f320f709e09
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{"chroma:document": "I tried out this bank only for about 6 weeks to find out they are not a good bank. My purchases will be pending for 3 to 4 days. Deposits would take about 2 days to be updated completely with money that was already sitting in the account and cause of this I was hit with 3 different overdraft fees. Can't wait till they taking to court just like Wells Fargo for crazy overdraft fees and I get my money back like I did with Wells Fargo. You call to complain and a foreign telemarketer picks up the phone and speaks barely English."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 02e789c218184d45b6cd021de7836b9d
encoding: FLOAT32
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{"chroma:document": "I had both personal and business accounts with SunTrust bank. I have close my personal account due to poor customer service and overdraft fees and today I wake up to find over $200 in overdraft fees because they put a check through before Items that were pending a week before this check and once again customer service will do nothing! This is the worst Bank I have ever dealt with, I have also had my Personal account hacked and had to go through the fraud department which took over a month to resolve. Don\u2019t use this bank!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b3d5d17a12e44ff58b674eb68a8cca6c
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metadata:
{"chroma:document": "I'm very disappointed with this bank after opening an joint account online and being approved. They unapologetically closed my account for so called rules and regulations that they apparently paid no mind to when opening my account. And in some case customer service was rude and unknowledgeable about the situation. I will never use any products from SunTrust Bank or any of its affiliates. Beware of this bank!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 95e9ea1bebae45cf892bc14d918a2bf6
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer of SunTrust for many years. First let me say I don\u2019t like change nor the selling of myself. I chose whom I conduct business with. I don\u2019t like waking up one Monday morning and finding I\u2019m not longer with the Cell phone provider I chose but with someone else that I could have picked, but didn\u2019t. I have friends that now are with their third Bank. None of them they chose. When I chose SunTrust I thought I had chose a bank that I would be my last bank. I can\u2019t even pronounce the name of MY new bank. I am not thrilled."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 945bb931a36747419a8cdc9488558c5c
encoding: FLOAT32
metadata:
{"chroma:document": "I will NEVER do business with SunTrust again. They have the worst customer service and policies for security of any bank I have ever dealt with. They made me jump through so many hoops and waste an entire day on the phone, just trying to regain access to my online account which was deactivated because I hadn't logged in a few months. The issue is still not resolved, even though the last person I spoke with assured me it was. So I called AGAIN and was told they have no record of what the last customer service person did, so I would have to start the entire process over again. The whole story is too long to type but I'm almost done paying off my loan and as soon as I am, I am done with SunTrust FOREVER and so is my family. I will make sure I tell every person I know to never use or trust Sun\"Trust\"..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 625128daadbc48fa877cc4bd071f02c7
encoding: FLOAT32
metadata:
{"chroma:document": "Please never use SunTrust bank for any of your banking needs!! I opened a checking account and deposited my federal income tax check into my account. The very next day my funds were available in my account but Suntrust put a restriction on the account. I called to see what the problem was and was advised to come to the branch with 2 forms of identification. I've never had this problem with my other bank so I stepped into the branch as told and verified myself. The banker stated that my account was in closing status and a check would be mailed within 10 business days! It has now been well over a month, and now Suntrust is telling me that the IRS recalled my check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c704cdc38147495dbd7bc9ed3cdda8ec
encoding: FLOAT32
metadata:
{"chroma:document": "This is the worst mobile app I've ever come across! It's meant for convenience but it's anything but even during banking hours. I use it so I don't have to get out in this crazy world but no... It seems like they do this so you will come into a branch and do business. I've also got stranded on a weekend with no funds 'cause the mobile deposit was down and automatically came back on after the cutoff time. Way to go SUNTRUST! GOING TO A CREDIT UNION WHERE THEY TRUST AND TAKE CARE OF GOOD CUSTOMERS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f7c8e9e6b45945a5ab22596ae2333237
encoding: FLOAT32
metadata:
{"chroma:document": "I have been in this bank for about an hour, I haven't spoken to anyone and no one has spoken to me. A old employee told us it's corporate doing this. This is sad. I just opened up this account yesterday and all I need is a temporary card. I will never come Panola Rd Suntrust ever again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9c73b797c7dd4f359654ae24761b44f8
encoding: FLOAT32
metadata:
{"chroma:document": "I attempted to cash a check at Suntrust on Friday, as part of the transaction I was told there would be a $7.00 fee to cash a check... It was a check FROM a SunTrust account. I do not have a SunTrust account and never will if this is the way they treat customers. I could understand a small charge to cash a check if it were another bank and I did not have an account. The banking industry is moving to an impersonal interaction model with higher fees. I guess I will have to continue my search for a new banking institution. Good news SunTrust customers, there will be one less person in line the next time you have to visit a branch."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fdba56f4815541e38f0bec93cae9b681
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{"chroma:document": "I had a company tell me I need to call them and pay them with Google play cards, my daughter and I knew something was not right so we went straight into the bank to see what was going on. The loan company was a fraud scammer. The lady at the bank was extremely kind and helpful, the man was blowing me up in the bank. I showed the lady helping me, she asked me to call them. She got on the phone with the scammer. He spoke over her. She told him to send the police to the bank. He went as far as to call me from a Pasco County Sheriff's department phone number, The man I was speaking with was foreign. The police officer that called me from Pasco County Sheriff's department had the same accent. I hung up on him and called Pasco sheriff department asap. The officer laughed. She said that happens all the time. They do not even bother with them. There are so many that's all they would be doing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a23721f247a743399486a7f91eb82ca1
encoding: FLOAT32
metadata:
{"chroma:document": "Breach of Fiduciary Duty Bloomingdale, Florida. I hope this is just the local bank, because, lord knows this incident caused a lot of trouble and extra cost as I am having to seek legal counsel. Sibling who was POA for my mom had free reign of her bank account while she was hospitalized, called in and reported \u201cfraud \u201c on mom\u2019s online bank account preventing me from paying mom\u2019s bills. I say was POA, because mom wisened up and changed it after \u201closing\u201d thousands upon thousands of dollars. Sibling is on the anti-social personality disorder spectrum and mom\u2019s afraid of her. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a25915d046074635a56864b5a8cd7d87
encoding: FLOAT32
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{"chroma:document": "Suntrust is a nightmare to deal with. They focus on Business - Employee - then their Clients in that order when Clients should always be thought of first. I opened an account after moving down to GA, thinking they would be a good bank, but nope. I went to deposit my paycheck, while direct deposit is pending, and the teller tells me \"The funds will be available tomorrow, but rarely there is an extended hold. If there is a hold, call customer service to have it lifted.\" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f4987a2433141cf93a0d77871c61224
encoding: FLOAT32
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{"chroma:document": "I recently was in the process of selling my home and so I went to SunTrust Bank on W. Oakland Blvd in Ft. Lauderdale to make a deposit of $500.00 to keep the account active, so once we receive the money form the sale of our house it could be sent to that account. Now bear in mind, I had 3 accounts at SunTrust. 1 personal and 2 Business accounts but I closed them due to my Clients and Customers using PayPal. However, I kept my personal account. That being said, I spent time with the Manager and one other member of the branch talking and being social which was nice so there were no reason for me to be treated like a criminal or a terrorist. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b23b4c0bdf054a74bbde82eaab39b943
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metadata:
{"chroma:document": "$10,600 stolen off account number and Suntrust refused to repair. A company went into my account 2 years ago and took $5300. I disputed it and Suntrust was unable to retrieve the funds so they wouldn\u2019t pay me back. They told me this merchant could never do this again. Feb 2019 the same company did the same charge. Suntrust was unable to get the funds back and made up an excuse why they aren\u2019t paying me back. So now I am out $10,600. I\u2019ve got perfect credit and been with the bank for roughly 8 years. I put 500k a year in my checking. I have mortgage and other products with Suntrust and they still crap on me. It\u2019s this one guy who works there Haywood **. He is evil. If I told you the things he said and did, you would know to just stay away. My attorney has the case in court now. We shall see what trick Suntrust has up their sleeve this time. I hate this bank. Pure evil."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a99b1ba5b52423dae654826b8f77791
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve spent over 10 years with this bank until today. Today I woke up for the last time seeing my account overdrawn due to fraud. For the 3rd time in 2019 I\u2019ve had fraudulent activity. It\u2019s not from a card transaction either. It\u2019s from my account and routing number, which I never give out. So here\u2019s what you have to do if this happens, it\u2019s super fun. You usually find out when you\u2019re on your way to work with an empty tank of gas. Card declined, check mobile banking ohh negative 900$. Call the 1800 number wait on hold for 45 minutes. They freeze and delete your account, while they investigate the fraud. 10 days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8fe308e594b74b0ebc06af3f383bcf0a
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metadata:
{"chroma:document": "Got a check made out on Suntrust to me. When I went into cash it they told me because I didn't have an account it was going to cost me $7 to cash their check so my opinion of Suntrust must say it sucks. That way I don't have to use any other language. Then they have the audacity to try to get me to open an account that sucks too."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 777b9cbac69c43b79531ce6b1a3945df
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{"chroma:document": "I've been banking with Suntrust for years so I needed an overdraft which I overdraft a lot but I always pay and I never have any issues. So I'll put the money back in there before it was time for the overdraft. I go back in there they overdraft my whole $300 that was for the bill. Gave me less than 24 hours before they overdraft me but the money was in there before that. These awesome scammer at Suntrust. I am about to lose their account and go to credit union with cheaper fees. I will never ever bank with Suntrust again. No good and I was told to leave them alone. I should have listened but now I know. When I needed them they did not come through. Any other time they taking all my money and I don't complain. Hell was Suntrust."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 165779ddba094067a34658fe0f1a000e
encoding: FLOAT32
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{"chroma:document": "Suntrust Banking in Atlanta, GA. I was recently scammed by a fake Twitter account. I of course did not know this and fell head over heels in love. After my credit card was used by this scammer, I noticed a bank account number set up in my auto pay from Suntrust. I only had last 4 digits but I look up Suntrust and went straight to corp. I called the number online, I got a property mgt and asked for Corp. phone number. She gave me one and I called and asked for the FRAUD dept. She put me straight through. A man came on and I asked him his name, he said KURT. Well KURT was the name given me by the scammer to send money to, but I never did. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bac55a2a630e4ca78dce0ec111712a27
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{"chroma:document": "I opened my account online with Suntrust on a Monday. I had a deposit go in on Weds the same week. I had not received my debit card yet and the closest branch was 20 miles away. The only way I could access funds was to transfer funds using the Zelle App on bank's website to a family member who in return gave me the cash. Two days later I tried to log in the Suntrust app and I was locked out; so I had to call and have it removed. At the same time I questioned the CSR on when I should expect my debit card in the mail. He did not understand English very well and thought I was wanting to order a replacement debit card. Now why would I need a replacement when I hadn't even received my initial debit card. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I went into the Radford branch because I had a check to cash and I thought about opening an account. The lady helping me was older, seemed unwell (coughing and not able to speak well), she was finally able to tell me there was a $7 fee, I wanted to question, but she seemed like she couldn\u2019t understand me. I waited around 10 minutes to finally get finished and I didn\u2019t end up cashing the check. Meanwhile, while she was helping me, the other teller had already helped 3-4 people. Also, there was a very strong perfume smell around the teller line, and honestly a strong urine smell. I really did think I wanted to move my business there because of the merger with BB&T but this experience really turned me off. Maybe I\u2019ll open an account after the merger in a different location."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5b201df33d0f4472a6a925650c7c1378
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{"chroma:document": "When I opened my account at Suntrust I told them I did not want overdraft protection. And now they are taking my largest transactions first and then the small ones causing me to overdraft. One merchant tried getting paid 5 time and my bank cancelled the transaction each time and fund were available. They never told me about these being cancelled. Instead they set me up for a overdraft as my direct deposit was coming. It took the merchant 6 tries to get paid. Suntrust finally let a payment go through and did it so they could charge me a overdraft fee of 36 dollars even though I told them I did not want overdraft protection."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have had ongoing claims of fraudulent activity for the past 6 months and am still sending rebuttals. I now have an attorney involved. After making a one time purchase online for $50, someone has been using my information to withdrawn money. As of today, it is over $500. Suntrust refuses to pursue this stating that since I did business one time with this vendor, they won't pursue the fraud activity. This is the most ridiculous thing I've ever heard. Someone is using my information to steal my money and they won't do anything to help recover it. Even after closing my debit and getting a new one, they still allow transactions to go thru. I have closed my account and it is now being handled by my attorney. DO NOT DO BUSINESS WITH SUNTRUST!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have had a account with Suntrust for the past 4 months with a direct deposit going to my savings no problems. I didn't have any negative balances, overdrafts, or anything. I opened a checking account with them a month ago. Deposited money in it no problems. So on my payday I was not able to get into my account. Called customer service. They told me my account is under investigation and I was like why?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aad4fa67d8a64c3eb08b8e0c4893b545
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{"chroma:document": "I opened an account with Suntrust online prior to moving. Well, someone had hacked into my checking account and tried to cash a phony cashier's check. Suntrust then closed my account without letting know what had happened. When I tried to get my money I was told it would be mailed to me. They\u2019re acting like I\u2019m the bad guy not the victim. Then when I asked for a copy of the closure letter they said they couldn\u2019t do that. What a joke of a bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 257fdfe7216047f9a8c1b3fc74732929
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{"chroma:document": "CAUTION! The people who handle your credit card transactions don't know what they are doing. I waited on the phone 2 times for over an hour because they couldn't figure out what they were doing. I received my monthly statement showing a minimum payment due with an additional amount for a late fee. I contacted them & was told it was their error which they would fix. I was told to pay my minimum payment & they would adjust the balance of my account & correct the minimum payment. They warned me that this adjustment might not get done until the next day which might generate a late fee due to new statement processing. They reassured me that they would make sure this generated late fee would be reversed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5c9c7c84ddb646e693b9880c5964a084
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{"chroma:document": "I applied for a mortgage and had the worst experience with the fraud department calling and asking if my children lived with me because their records showed them at my address; and if they did, I could not refinance my home unless I did so as an investment property. These are adult children with their own homes. In the end they tried to get me to agree that no one else would live in my home for a year... That's when I put a stop to the whole process and used another company. When did having your children appearing at your address in any public record in the mortgage application process become a crime? ONLY AT SUNTRUST!!! What a nightmare!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cf8821a16a7643268ddf7c87213079ab
encoding: FLOAT32
metadata:
{"chroma:document": "I don't like how this company take my money. I have a right to spend my money when I want to and how I want. You guy take 6 dollars from my account every time I use my card. Not happy at all. I don't work for people just to be taking my money just because they feel like it or because I use my money when I want to. I will be closing down my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 60803332f2af4281b1a4118c768d08d4
encoding: FLOAT32
metadata:
{"chroma:document": "I am going to be taking them to small claims because the bank withdrew two payments without express authorization AND they will not allow me to withdraw my banking information from the website. FRAUD! While traveling in Germany, knowing I was there, I had called, they stopped my card and I was stranded without phone service. This bank is a Mickey Mouse bank and they really have no business doing banking!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dac5e068c6c34cca870801a8ba3cbc92
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{"chroma:document": "My checking account was opened for less than 60 days. I deposited my tax refund check via the ATM. The check cleared the next day but unfortunately 3 days later I attempted to log in to my account to check my balance as my payroll deposit had posted and realized that I no longer had access. I contact customer service and was advised that my account was frozen and will be closed. They stated that I would receive a letter in the mail detailing the reason why and will receive a check for the balance of the funds in the account within 7-10 days. $4,167.27 of my funds has been held hostage since March 5, 2019. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b556a57f0bcf4f1f9d3f672cc07ef8b3
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is the worst bank I have ever had. They closed my account on my saying there was fraudulent activity on my account. In which there was not. It was me transferring money to my other bank that has my business account. They took almost 2500 from me and will not return it. They said they have the right to withhold it indefinitely. Then I had told the bank they stole money from a disabled veteran and they didn't care. I am so upset over the behavior of this bank. Please do not use this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "From bad to worse! I left my previous bank due to a Zelle mistake and them taking money unauthorized out of a 7 year old's account. They fixed it but I felt the need to still switch. I found WORSE instead of better! Food tubie is a person that can\u2019t eat by mouth and uses a feeding tube in their stomach to eat liquids only. All of my food has to be ordered and I have been doing this for years so I know what I\u2019m doing. My first transaction with my new bank Suntrust was a disaster. I ordered my box of liquid food as usual and I had -$33 on my both my checking accounts and savings due to overdraft protection. I called and they tried to tell me that I ordered 2 boxes instead of 1. I called the medical company I order from for 3 years now and they said that I ordered my usual 1 box and the bank took the money out when they authorized me using a new card. Then when the company shipped it, the bank charged me again! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 19f6db1f74d2411e8d64749f34a75ddf
encoding: FLOAT32
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{"chroma:document": "I read three reviews in a row about how Suntrust closes accounts for no reason. I called and told them that if they do that to me, it would turn my life upside down. They clearly stated: \"We do give a reason. Such as having too many 'bounced' items, negative balance for too long, etc.\" I also know that if the address gets changed, and the bank is not notified, problems will arise. Trying to deposit a cashier's check from a work-at-home scam will get the account closed. Also having a judgement against you could possibly close an account. Ex: cable bill went to collections and collections sued the customer. And having another checking account in that is in bad standing with ChexSystems would do it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 08c56e0552ed4711b9d8667f5e0c2a09
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{"chroma:document": "Wednesday April 10, 2019, I went to try and take some money out the ATM and the transaction was declined. Knowing I had over $2000 in my account I logged into the mobile app only to that my Checking account was no longer listed. I ran into the bank and sat down with one of the bankers to try and figure what was happening, they were unable to give any information, all they could see on my account was Account Frozen/No Debit/Do not reissue. So I was told to call their fraud department. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 18ec9526bd854c549b0e5473c7e9e0a2
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{"chroma:document": "I would advise before you open an account with SunTrust Bank. I've had a good standing account with them for two years. All of a sudden one week ago they froze my account has been frozen for one week will be closed next week April 15th. No response. No information. No nothing. Just closing it for bank regulations. I have come across five other people who bank with SunTrust who have also had accounts closed in the last week with SunTrust. They have now frozen all of my funds from my savings account and my checking account. I usually don't do this but I would definitely look into another bank before you open a bank with SunTrust."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 78ccff56ee5b4944849df64a8a1ccfda
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{"chroma:document": "Opened account. Did a mobile deposit. $60. Nothing outrageous. Next day tried to check acct. Restricted. Call customer service. So I did. SunTrust decided to \"end the relationship.\" No reason given. The check I deposited cleared, but told I'd receive a letter and check in 7-10 business days. Shady business practice. Do NOT USE THIS RIDICULOUS EXCUSE FOR A BANK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 58d748a569c2401bbc588de531a88e80
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{"chroma:document": "The ATM machines are always down in our area. I tell them to refund my out of network ATM fees because they cannot maintain their machines accurately. No luck, the app for banking is always down daily and the website. Mobile deposit doesn't work and the bankers cannot see mobile deposit is pending until they post to your account. The bank orders the transactions and creates made up charges. I have once had an unauthorized charge to my account it never posted went into pending. They overdrafted my account for it and refused to do anything about it. They said they had to charge overdrafts to the account because it was a pending item well then they let the unauthorized charge through when I asked for a stop payment and they charged another overdraft again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b1147c3ca3e041eca09fef7a91327d64
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{"chroma:document": "I've had an account at Suntrust for 45 years - I also had a shared account with my mother when I was taking care of her. I also had a business account for 29 years. Recently they closed my business account without my permission. The postcard I received in the mail said closed due to inactivity or zero balance -neither of which were true. I called the central office. They apparently had sent me a letter that they needed more info stating I was the owner of my company. I hadn't received one of these notices in all my years banking with them. I did not receive the letter. The terms were if they did not hear back from me within a month (so I was told by the agent on the phone) that my business account would be closed. I was outraged! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e070207f3940482cadc5db14ab1da598
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{"chroma:document": "Found 16 transaction on my Suntrust check card after traveling to London on business a few weeks back and upon my return I found ~$9k of unauthorized transactions on my debit card. And being a check card, the funds were immediately pulled from the account. I contacted the bank first and they took 13 days to response and did nothing about the fact that all the charges came from the same merchant. They canceled my card and left me stranded in Nashville TN with no means to pay for anything. Didn't care, wasn't their problem even though they let the vendor do 16 transaction without first checking to see if these charges were approved. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6890c10e6c9044aeb4c373a0ddf9876d
encoding: FLOAT32
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{"chroma:document": "Suntrust refused to accept a certified bankers check from another institution so a house loan fell through and I lost over $2000.00 in fees I had paid. Zero customer service, zero caring about the 'little' accounts who are just trying to get by. I was warned not to bank with them, I guess I should have listened."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cfb87ea691da4fb4a8aa8e131b98581e
encoding: FLOAT32
metadata:
{"chroma:document": "My Phone was hacked and my information stolen recently, including the login to my Suntrust account app. I called Suntrust customer service. They locked my online account right away. But everything else about the experience has been a disaster. Suntrust parters with \"Zelle\" for P2P money transfers. The thieves used \"Zelle\" to clean out my account in under five minutes. I'd never even heard of \"Zelle\" until now. Why was it enabled on my account without my knowledge or approval? I called into Customer service, and I'm talking to a poor lady who can barely speak English. I'm trying to explain phone \"Porting\" hack to non-native English speaker with just a basic comprehension of English. So I'm bounced back and forth between agent and supervisor; trying to get them to understand they need to remove my compromised phone number and email address from my account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 05ca412dbb664ffca223dd253668d3e7
encoding: FLOAT32
metadata:
{"chroma:document": "I've been with this bank for 9 years. This month I had to overdraft due to some unexpected expenses. I don't have overdraft protection so I got the overdraft fee which I knew about but to keep charging me every 5 days for extending overdraft fee?? Then they returned my insurance which automatically comes out every month. Charge me a overdraft fee and a return fee?? When I called the the bank had nothing to say about the return or the 2 different charges for it so now I have no insurance but fees that cost more than the insurance payment. I'm a single mom of 3 kids. I only get paid once a month. I've got more fees than transactions. These people are dirty. I'm switching banks first thing in the morning. I wish I had read these reviews before I let them keep overcharging me. I'm also calling my lawyer to deal with these people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f397a34e164439294a5be2e47401161
encoding: FLOAT32
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{"chroma:document": "Suntrust Data Breach Class Action Lawsuit from last year April 2018. I'm a customer from 1/2015 till yesterday. Just drive 7 hours and 30 minutes to close my accounts\u2026 The closest location is in Tennessee (move from Florida to Chicago). Suntrust froze my account and Login and customer service tell me \u201dI\u2019m sorry. Can\u2019t provide any information to you. You need to visit branch\u2026\u201d Ending driving 8 hours to take my money out and still waiting for $4000. Investigation in progress for 10 days. Take a DAY OFF to drive and wasting my time with Suntrust bank. Ask For transfer my acids to external Chase account (we need to send a text message to verify your identity BIG BS. Can you receiving text messages on this phone number **\u2026 We can\u2019t verify the identity. You need to visit branch)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30b5f8f566304d0a8e5dda4f622a13ec
encoding: FLOAT32
metadata:
{"chroma:document": "To sum it up... The people in the reviews are right. This bank is very fraudulent. I am experiencing it currently. The CEO needs to step in and do something about what people are experiencing. You can tell these reviews don't get looked over. This bank is very corrupt. There is corruption within the whole system. Some of these people been there for years... Years!! 20+. I'm going to go beyond and above to make sure you guys stop with the fraudulent and make sure people get compensated if need be... The things you guys are doing isn't right at all. Morally and soulfully!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dba701891dcb43568f8c9d60e283042f
encoding: FLOAT32
metadata:
{"chroma:document": "I recently moved to Florida for a new job and wanted a large bank to manage my money. Suntrust has been nothing but unfriendly and unprofessional from the start. They offered me $500 to open an account and once I did, the requirements for the $500 changed and now they are willing to offer me $250. That is not as important to me as the poor customer service I have received to date. I have had to repeatedly ask about maintenance fees and what will be charged on my accounts and still cannot get a straight answer from them. I am looking into other banks to move my money because I am not comfortable with Suntrust's responses to my inquiries. Maybe they're an okay bank, but my instincts are telling me to take my money and RUN!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aa48871f756b4d8b96216d86ca0050e2
encoding: FLOAT32
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{"chroma:document": "10/30/18 the fraud department calls to ask if I was charging 2178 on my account, I immediately go to the branch manager Darren **, who reports to fraud. No I didn't authorize this account, he cut up my card and had a new one issued. 11/16/18 on the old account Suntrust put through the same fraud amount on the old card number. Cutting up the card and reporting fraud doesn't matter. They have the option to charge anything anytime they want and there is nothing you can do about it!! I sued in small claims and lost, they had an attorney. I was on my own. But the judge just told Suntrust, yup you can charge anything you want on a closed fraud reported account and there is nothing you can do about it but bend over and pay up. If you bank with Suntrust/BBT expect to be robbed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1b213c9e73574cc6adef842824f6e99d
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{"chroma:document": "I would like to express my concern regarding the Woodstock 9863 Hwy 92 branch, Woodstock GA and possible discrimination and racial profiling. I have been a Suntrust Customer since 2007, and have recently moved to GA from Washington D.C. On 3/9/3019 I went to the Woodstock Branch as a result of my home Contractor calling me stating that a personal check I wrote him could not be cashed and that branch manager ** told him to contact me. I then called the branch in order to get clarification of the issue and after verification of my account I was told my check could not be cashed as I needed to resign a signature card and update my Suntrust profile. Knowing that this was not a usual protocol I proceeded to the branch. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7667a43bce314427a96717ae3e154483
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{"chroma:document": "I will make sure to never bank with Suntrust again, and make sure our businesses do not ever open accounts with them. I had been with Suntrust for years, but unfortunately had to leave last week. I put the remaining balance in my account towards the Suntrust Credit Card payment I had, and immediately requested my account be closed and to ensure no other withdraws were possible. They told me once the last pending transaction cleared it would close. A week later I find the account changed back to open, with 3 overdraft fees (two small pending transactions auto-drew for around $30. Overdraft fees on both plus an extended overdraft fee because I assumed the account closed and didn't check, brought this up to $130 in overdraft)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c3f227be668142e8ac6d54b8639817a2
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{"chroma:document": "After numerous calls and paperwork faxed to Suntrust they never helped me in refunding money on a claim of an order I placed and never received the product, as well as another time that I ordered food and I never received it. And I called that moment it happened. They said I had to wait for the payment to be posted because it was pending. After it was posted I called again, filled everything out and reached out numerous times and never got any help with getting my money back. Now money was taken out of my account and it was refunded right away but once again Suntrust says that I have to wait till it's posted and that they were not going to charge me an overdraft fee. And the following day I check my account and they charged me the fee. This time the amount is way more than the last time and I am extremely upset that they have never helped me in the time of need. As soon as I can get this issue resolved I am switching to another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a57be9f2855c452597d0e08f51c001cf
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metadata:
{"chroma:document": "Have been a customer for many years. Recently, my location of choice closed and reopened with ludicrously short hours, closing as early as 4 p.m. Abandoning that location and in search of another, the next alleged location I attended had no tellers, only some machine and an atm. As we all have to pay banking fees now thanks to our Democratic politicians, I at least expect to be able to use my bank when I go there. Fix it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4cacfc33cde4200beb7f835f7308f81
encoding: FLOAT32
metadata:
{"chroma:document": "It is really ridiculous in this the \"age of technology\" that Suntrust cannot figure out these online banking issues. Every month I have to call to reset my password to make a payment. Do they want the money or not? IT is extremely inconvenient to have to wait to connect to a \"live\" person and then spend time explaining the issue, get the account back online ONLY TO HAVE TO DO THE SAME THING AGAIN THE FOLLOWING MONTH. Very poor service and we are switching to another company. We NEVER have this issue with USAA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b8242a34cb144898f387008eaa95f82
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{"chroma:document": "Our bank account was also closed without reason and said we would get written letter and check as to why... Need formula and diapers for baby and food for family. Still no check!!! We went in to branch and called several times and have gotten nowhere! ZERO stars. DONT BANK HERE!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b132a5590e6d4c60a66eaf9f21440de1
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{"chroma:document": "Worst ever. On 1/14/19 I had an ACH debit on my savings account for $2,000.00. Thankfully I caught it in time before it posted to my account. I went into the branch opened a new savings account and requested that NO ACH debit or credits be allowed on this savings account. On 2/25/19 again my new savings account has hit again with an ACH debit for $4,999.99. This time it posted to my account and funds were taken. How could this happen again. I have a case # and also a police report #. This better be resolved. ASAP. Negative publicity goes a long way. I was assured this wouldn't happen again and it did. Where is the customer service and how am I supposed to feel safe with you as my financial institution. Once my money is returned I am taking my business elsewhere. Sad I have been with SunTrust for 17 years. This is unacceptable!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e408de15e50d4cd7bf62589f6bf17d4f
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{"chroma:document": "I opened a new SunTrust checking account, and was initiating a transfer of funds from another bank I bank with depositing a check under my name into a account in my name. Not even a full month later from the day I opened a account I was having loads of trouble logging into online banking via the internet (with PC) or using the app. This continued until the following day at which point I called Suntrust to find out if there was a problem with internet banking. I was informed by the attendant that my account had been canceled due to \"violation of Suntrust rules/regulations\", and that my initial deposit was being returned to me in the form of a paper check, ridiculousness!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 44189f411fbd4b388bdc2038cb50aa39
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{"chroma:document": "Our mortgage loan was sold to this sorry excuse for a bank. I have made three payments now and have yet to be able to do so online as the service is always \"temporarily unavailable.\" Ideally, I would like to set up a recurring payment each month so that I don't have to mess with it and never pay late. Seems like something that Suntrust should want to help me be able to do. Instead, I call them up every month when the payment is due, spend several hours working with a representative to try to figure out why I can't submit my payment and then ultimately end up paying over the phone. I really I had a say in which bank held my mortgage. I am praying that it will be sold again but to a bank that actually has online banking that works. I will say that all of the reps that I've worked with have been pleasant, but none have been able to resolve the issue. I don't have time for this crap every month."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b3ed188dc4004610aa0d9ae20568ce5c
encoding: FLOAT32
metadata:
{"chroma:document": "I just want to talk to someone in the USA regarding fraudulent activity, four different numbers, each a 20 plus minute wait and I end back with someone in the Philippines that talks fast, with accent and bad connection. Why oh why do I have to have someone offshore handling my account in the US. Can\u2019t they hire enough help in our own country, or are they just looking for cheap labor. Go to the bank, complain and they say they can\u2019t even check on fraudulent activity because they are not trained and it is too time consuming. So much for customers care and appreciation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 22b6ebf15a83468a8feac61a9fce0b4e
encoding: FLOAT32
metadata:
{"chroma:document": "I have tried to get a auto loan through them with an older vehicle, and the experience that I have with them they never say why it was declined. And the ** service with them and the ** service with live stream. I DON'T RECOMMEND ANYONE TO THEM. THEY ARE HORRIBLE and I WILL NEVER GO BACK TO THEM."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 43adf003299440cab67678ea620a4dc4
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a Suntrust customer for many years. And for many years I have considered closing my accounts with them. I just cannot believe that every time I try to reach customer service with an issue that I can't handle via the automated services, that the wait time is RIDICULOUSLY LONG - 15-25 minutes, and that's after you have spent several minutes rolling through all of their prompts. I am not a big account so I know they don't care, but it is enough for me to make the change now. I have other accounts with smaller institutions which do a much better job of phone support. GOODBYE SUNTRUST!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86a16bf8272f46d29050cfdbf4c3d289
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metadata:
{"chroma:document": "Online banking is fine. Credit card service is poor. Pay my bill on time every month. Had one discrepancy with a transaction, and would not give any lenience. Credit score is excellent. Had a fraudulent account issue, and waited 1 hour and 20 minutes before I hung up. Initially, it automated to have a 25 minute wait, which is still too long. There was no option for a callback, when your turn came up. I used the chat box, whom stated \"Sorry, but you have to wait. You are not able to start claim process online.\" Going into bank is also a joke. I know they were just bought out by BB&T. Hopefully they read these reviews, and do a better job."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0029fd0d8c154379a2fa8ad48d545ea5
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metadata:
{"chroma:document": "I have been with the company for a while now and I notice that they have issues keeping up with customers' balances over the weekend, they have put my account into negative like two different times only because their accounting department is inaccurate. No one is perfect but, I always transfer the money before purchases so I don't understand how can this mistake keep happening. I am frustrated and I am strongly considering a new bank. Always pay attention to your funds daily and watch how they will screw your balance up on the weekend because that is how they charge those overdraft fees even when you had enough money in there. It is wrong and something needs to be done."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c93528d5d58d461c965dc3ef39e78af7
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metadata:
{"chroma:document": "The service with my local branches in VA has been good. Now that Suntrust & BBT are merging, I am a little troubled. I am going to the local branch today to iron out the future banking with them may or may not do banking, I will know soon."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eb45f59619a247cb84f9313a8e1c850f
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{"chroma:document": "On 11/21/18 had a vehicle to hit my home and Suntrust is my mortgage company of my home. Had to file claim to my homeowners insurance State Farm due to car insurance company would have took longer to get my home repaired. My insurance company gave my check to me so I could have my home repaired. I have submitted my check to Suntrust bank to the property damage department and I have scan so many documents to them from the contractor and always an excuse to get my funds released to have the repairs on my house finished. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4579f61db12d4b6d93d791a0101b6005
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a new SunTrust checking account online on Saturday, and initiated a transfer of the funds necessary to avoid any fees. By Sunday, I was having loads of trouble logging into online banking via the internet (with PC) or using the app. This continued until the following Wednesday (today), at which point I called SunTrust to find out if there was a problem with internet banking. I was informed by the attendant that my account had been canceled due to \"violation of SunTrust rules/regulations\", and that my initial deposit was being returned to me in the form of a paper check (I made an electronic transfer to fund the account). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 36b410ced233422285e0bae5c712295d
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{"chroma:document": "I received an escrow analysis stating I am having a shortage of $1700. I have an email from last year when I told them I was changing insurance companies, the company name and amount. I was issued a refund check from my escrow account last year. I didn\u2019t receive it. When I noticed a $150 dollar payment on my account, I called and that is when I learned about the refund. It had been 6 months and they applied it to my loan. Not once was a shortage mentioned. I called today to see why my escrow was short... They paid not only the $750 in January I told them about, they paid my old company, $1100 on February 14! Two insurance payments in 2 weeks! I am left to deal with this. Claudette in their insurance department told me there are no safeguards to avoid this problem. They pay whatever bills arrive. Their old website was difficult to navigate. The new one is easier but that doesn\u2019t help at this point!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f67714230c23499eba6621a6050ab65a
encoding: FLOAT32
metadata:
{"chroma:document": "My account was hacked into on Jan 30. I reported this and now my monthly check is frozen. I have no food, can't pay my rent and no one in this institution will go beyond the I'm sorry status. I'm seeking legal action for the trauma caused by the actions of this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 629c118d599f4c00b185553b6409a7bc
encoding: FLOAT32
metadata:
{"chroma:document": "Opened two accounts on the 25th of January. Started receiving mail and emails confirming the new accounts and created online login ID. The 1st of February I received mail containing the four-digit PIN for my soon to arrive debit card. The 2nd of February I received an Account Closure Notice, stating that they had received my request to close the accounts. Called the website provided 1-800 number to no avail. Told me to wait until Monday when they can contact the Internal Fraud Department, as customers are not authorized to speak to them directly."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f4b007fda1644b0cb92208e62c146ab3
encoding: FLOAT32
metadata:
{"chroma:document": "We had Suntrust for a few weeks, they seemed great and helpful. We let them know that my husband was going to have 2-3 rather large deposits from his Social Security back pay. The first check we received was a cashier's check from BB & T, approx. $9,600. We were told the funds would be available the next day. I checked our balance the next morning at 6:30 am and the funds were available. Around 8:00 am we went to an ATM and gas station and neither of our debit cards would work, I also could not get logged into our online account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5241766da7f34821b6bc05daabc9f7cc
encoding: FLOAT32
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{"chroma:document": "Apparently there is a new website that you are suppose to visit to pay your mortgage. When I went to the Suntrust mortgage website to login and pay my house bill it just kept saying invalid and I was unable to login like my information was incorrect. Like there was no re-direction anywhere saying \"we have a new website or please go here now\". Nothing. I mean it's only my house bill so it's not that important right? Just evict me. It's no big deal. Build an entire NEW website but don't have tech spend 3 minutes notifying people paying their house bills that they need to go somewhere else to pay. Make the transition so vague that you have to make your million customers think they are entering their information wrong."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c791b691ada14cc7b7f5034ffc51e151
encoding: FLOAT32
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{"chroma:document": "Suntrust has closed my account after 4 years of being a customer because of a large disbursement from Amazon. I have sold on Amazon for 4 years and have always got my payments sent to Suntrust. I have never had any issue. For some reason they didn\u2019t like the deposit that transferred via ACH, so they closed my account, turned off my debit card, froze my savings account and are holding nearly all of my money. They closed the account in December and informed me I would get my money mailed to me in a check in 10 days. I called back last week and was told that I wouldn\u2019t be able to possibly get my money until May. No one can tell me why or why the date changed. I am a mother of 4 and run my own business, so not having access to the money I worked so hard for during the Christmas season is devastating. This bank should be penalized for killing people\u2019s livelihood. I am seeking legal counsel."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 61e50a2e5c014ca5b958f505bc683e04
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{"chroma:document": "Suntrust canceled the new card I ordered after two days of use. The agent who I can barely understand said it was flagged as lost or stolen when I clearly indicated I just want to request a new card because the current one was falling apart after only 6 months. It's so annoying when you have a 2-minute conversation turn into a 30-minute one just to try to order a new card with the same information minus a few details and they still get it wrong. So frustrated with the terrible customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e547ffc9acb14c1a9bb61b419ff848d3
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{"chroma:document": "My home was flooded in Hurricane Michael. I received the insurance check for repairs quickly. I went to the only branch open after the storm and was told the check had to be sent to corporate for signature of a bank official. The teller stated they would FedEx it as a courtesy. It would be returned within 5-7 days. They deposited MY check into their bank and as of today I was told for the 3rd time the check would be sent out next week. I\u2019ve spoken to someone at the bank every other day since 12/6/18 and I still don\u2019t have the money. I\u2019ve faxed, uploaded, etc. document after document. Each time I\u2019ve gotten some ridiculous reason as to why they are holding my money. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66485208d6f34b93b91310c3d2fdc089
encoding: FLOAT32
metadata:
{"chroma:document": "I called Suntrust back at the end of December 2018 to request a new debit card since my current card was getting ready to expire in January 2019, the rep that I spoke with told me that I had enough time and my current wouldn\u2019t expire until the end of January, he informed me that I would be receiving a new debit card around mid-January. Fast forward to mid-January I never received a card so I called Suntrust back only to be told by the rep that a card was sent out on December 1, 2018... My issue at this point is if a card was sent out at the beginning of December why did your rep not inform me of this when I called at the end of December? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 147caee7035e49549b3b5eded77a4e28
encoding: FLOAT32
metadata:
{"chroma:document": "I've been calling Suntrust auto loans for a week now. They keep promising to send me payment history from one year ago. They keep stating they're going to send messages to corporate but corporate is not doing anything and there is no number to reach them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea00b05bc7dd491698eb05dfc7f5fdee
encoding: FLOAT32
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{"chroma:document": "I recently could not access my mobile banking due to some technical issues on Suntrust side. This was after depositing some money into my account from another bank account... (which later I found out did not go through cause their system was down) but I then used my card for Lyft rides of not more than $9 each. Suntrust charged me a whopping $396 worth of overdraft fees! I was obviously using my card for Lyft thinking my deposit went through and was notified yesterday that my account is in arrears! Now I called in to inform them of this and ask to reverse the fees and they say they can only give me a lousy $36! I've filed a complaint and still waiting to hear back! The guy on the line was absolutely no help! AVOID THIS BANK IF YOU CAN!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2bf8968817a43168b67cb2e590be03f
encoding: FLOAT32
metadata:
{"chroma:document": "I have been informed a YEAR after my deceased mother\u2019s estate was opened that no one at SunTrust can speak with me until I submit a document in order to be named Successor in Interest. I live in North Carolina and my state does not produce the document they have asked for and never will. In the meantime they have referred my mother\u2019s home, which is listed for sale and has a potential buyer, for FORECLOSURE! I cannot speak to anyone in Loss Mitigation because I cannot produce a document that will never exist. Did I mention that I admit my frustration and who would not be if they found out right out of the blue that they will have to jump through hoops to save their mother\u2019s estate?!?!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bc6e2cb464d54365a325488b233388df
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with them since Citizens Bank of MD in 1992 and it has progressively gotten worse. You have to talk to ten different people and get ten different answers. Customer service is completely horrible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f3c61e3ccad24227b82367a732f4620c
encoding: FLOAT32
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{"chroma:document": "Every time I have tried to access my account information in the last two months, it says the username or password I used last time does not match their records. When I go to the \"forgot my password\" process (actually, I did not forget my username or password, SunTrust forgot them), I make changes, and they don't work either. I tried calling the 800 number, but they don't work on weekends (neither does their online portal, apparently). When I finally get through to them, I will change my access back to paper."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 072f52f48a5240f8b46832af18d43542
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{"chroma:document": "Poor customer service at branch and on phone. Charge fees for everything. Locked me out of my business debit account so I\u2019m unable to buy supplies for my business. Been 2 days trying to get it taken care of. I\u2019m looking forward to closing account and going to another bank. Will never recommend this bank to anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6cfd197248d341fe83cefe1dcbbf195b
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{"chroma:document": "I have been with them for 3 years in July. I didn't have any issues until tonight. About a year ago my bf car got repossessed. He had the receipts and everything but SunTrust had no record so they took it. I told him there was no way that had happened because they would of called because I thought highly of this bank. Well tonight. TONIGHT! My car got taken. I got no call to let me know I was past due. I got nothing in the mail. I was aware of a few months back I missed a payment but I've been paying every months since then. I have been paying extra to make up for the missed payment. I can't check my app because they took my loan off of my app!!! Very very upset with the way they run thing. SIDE NOTE: IN Titusville Florida I was told while trying to pay my car payment while on vacation that my military active duty I.D was a fake. Just very poor customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db15dea41b94484490cf3fcf4f5985b9
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust Bank is the worst bank I have ever dealt with! I have never had such an inconsistent hold policy and the least amount of access to my money as I do with this bank. They don\u2019t care if you have kids or bills... Your money is on hold until they say otherwise. I deposited a money order and they held it for 13 days! I even brought them the receipt to show proof of purchase and they wouldn\u2019t even look at it. Every single check we deposit is held for 1-3 days. Regardless of the amount. Higher amounts are longer. Very sketchy! We are in the process of moving banks. But I don\u2019t recommend even wasting your time at this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 34af83c8865f49ba9cd9f4f7f95fb061
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{"chroma:document": "Since they moved to this new location, they have been really slow and flat out ridiculous. Today, I went through the drive up window to cash 3 checks and pull some money out of my account. I put my checks and debit card in the container (they\u2019ve swapped over to a new system that doesn\u2019t require deposit sheets). I sent it over and waited 10 minutes without any response, not even a \u201cWe will be with you in just a minute.\u201d Two cars had pulled into the bay behind me right after I pulled in, meaning they were waiting just as long as I was. I pushed the call button in hopes that they were busy and had forgotten about me. I waited another 10 minutes without any response at all before getting very angry and pushing the call button several times in a row trying to get some sort of response. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 94692090a102484ea66e44cc94d64937
encoding: FLOAT32
metadata:
{"chroma:document": "Had a check washing incident over a month a go to the tune of $5000. The Suntrust people actually cashed the two checks. It was reported immediately. They still have not refunded our money. Have kept us on hold for hours at a time with no answers. We had to open a new account when our old account only required a minimum of $3000 for free checking, and now we need $10,000 for free checking. Way to punish us. Closing account when this is settled. Been there for 25 years and have had millions go through there. Screw you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 34f302bc006c4247bf6fb77a2c77f5a4
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{"chroma:document": "Awful! Absolutely awful! Opened a new account with them in November and am closing the account. Poor customer service, calling customer support for anything in regards to anything on your account takes hours for something simple. Anytime I would call in I would say I would have an approximate wait time of 24-35 minutes. Then upon speaking to someone else, I would be transferred over to another department and have to wait another 35-45 minutes. Their app is useless and outdated. Customer support and bank tellers are awful. Poor customer service. I would recommend you look somewhere else! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fab745fd56184bd584b4df43a3be7170
encoding: FLOAT32
metadata:
{"chroma:document": "Opened a joint account for the purpose of depositing a check written to both of us. I couldn't use the check to open the account, so I used a debit card from another account. It took THREE days for that debit card transfer to be made available. My other bank does everything instantly so I know it wasn't their fault, but Suntrust initially tried blaming my other bank. When I informed them that it was a debit card transaction and that my other bank does everything immediately (on top of the fact that the money was already immediately removed from my other account), they changed their tune and told me that it takes three to five business days for an account to be verified. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dc325b0e5ea24f8599427b64e1b0e188
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{"chroma:document": "I have been banking with Suntrust since 2013. From start to NOW FINISH, has by far been the WORST banking experience ever. One of the many occurrences happened recently when I was contacted by their fraud department on Dec 15th, due to suspicious activity on my account. I confirmed that the activity was fraudulent. \u201cSupposedly\u201d there was stop placed on the card and another card was issued avoiding any future transactions to be processed. Here we are today, still no new card AND an approved transaction that was previously confirmed fraudulent over 2 weeks ago for 1,500.00 leaving my account a negative 300.00, processed on the same card and by the same merchant that attempted to process it previously and no one is able to explain HOW, and or WHY? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7546543990dc49428be57c08e66ae745
encoding: FLOAT32
metadata:
{"chroma:document": "I just can't believe I've been with this bank for over 15 years. I don't even know why they offer an online service if it's ALWAYS unavailable. I mean ALWAYS. Such garbage, you can't even look at your accounts at will. New year, new bank. I'm switching ASAP."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4fe41d4e4a8b4a96834479e8da08a871
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a checking account with a certified postal money order and then 3 days later I was told my account was closed and my water funds is left would be mailed to me. I don\u2019t understand why the account was closed. No one gave me any details whatsoever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da9cd85f2c134713a32d51577bdd45e1
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metadata:
{"chroma:document": "SunTrust is by far the worst bank I've ever dealt with. I recently got an overdraft fee in my account yet my balance is positive. Customer representative couldn't even explain how the math works. Only kept repeating about current and available balance. This isn't the first time they've tried to get over on me. All they do is try to prey on people instead of helping them quote \"build Financial confidence\". I never have confidence when dealing with SunTrust as they keep me on edge about what transactions will be shown and how they are placed. I have even had transactions not show on my records that I knew were there leaving me blind to the actual amount of funds in the account. Nobody should ever bank with these people. I will be closing account NOW!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7177e8f13f674a41befc02a7debedf1a
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{"chroma:document": "I was a Suntrust customer for two years, mostly without issues but that all changed suddenly Dec 23rd, 2018. I was buying Christmas gifts when my debit card was denied at the register with my 4th purchase. I immediately called the Suntrust Fraud line to verify my identity and transactions. They turned the card back on. I went back into Walmart and was declined immediately again. I called the fraud dept again and they assured me the card should work but it didn't. So I requested an ATM increase so I could buy my gifts in cash. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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metadata:
{"chroma:document": "I wish there was a zero star option because that's what I would choose. So on Wednesday the 19th at 8:16PM I get a notification that there might be fraudulent activity on my account. So I immediately call them and verify all my information and they said they would put in a claim. Ok first off since it just happened they should of voided the payment. SO they basically drained my account leaving me with $43 while they \"investigate\". It\u2019s been two days and they have done nothing at all! So basically they expect me to do all the work, so what do their \"investigators\" actually do? Nothing apparently. So I'm left with $43 dollars for ten days. They didn't seem to care or offer any advice or assistance. Once I get my money back I'm changing banks ASAP. I have even spoke with the manager over the fraud department he was no help either!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5bdd6dceea9b48f4b0c398bb6c5add9e
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{"chroma:document": "I have been banking with Suntrust for over 20 years. I used to go into the bank two or three times each week to do my banking, seeing the same people every time. Now, they are closing several location and moving the employees around so when you go to the bank there is someone new every time. In the last year they have cut back their hours of operation, opening later and closing earlier. The employees now have no common sense. The other day I took a check and wanted to cash, a check written on a Suntrust account and I have been a customer for over twenty years with a large balance in the account, producing little or no interest. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c4a144b93c2549e6a7e2eb84e1835009
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metadata:
{"chroma:document": "I had my account with SunTrust for almost a year and suddenly they closed it without any previous notice holding over $2300. When I called them, they said that they do not have to notify me because when I opened the account I signed the papers of rules and policy and that is stated in those papers. The representative on the phone told me that they will close my account after 5 days of no transaction, and I will receive the funds in a cashier check approximately 15 days after the closure. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e15b65466d314c8c89133ad351dc4054
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metadata:
{"chroma:document": "I wish I had read reviews before I opened an account. There are several people experiencing the same problems I have with this institution. Holding my money hostage! I have direct deposit and have been a customer for more than 4 years, they close my account and did not tell me but still collecting my direct deposit. They don't seem to care that people work hard for their money. No text, no email, no call telling me they are closing my account. My account is frozen I can't go online to see where my money is... Can they just do this? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "We had a fire in our house in August. The insurance company sent us a large check that needed to be endorsed by me and by the bank that services my mortgage (Suntrust). They are the ones holding the check now. From the beginning they have not been straight or honest with me about the next steps. Every time I call them they have a new reason why they can't send me the check. I think all they want to do is hold on to my check so they can invest it and make money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 99a5ebc7d0584a46bd284c9790af830d
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{"chroma:document": "Have had my account for a few years and have never had any problems. Opened an account for my minor son (who is now an adult) so our accounts were \"connected\". He experienced fraud activity on his account this past weekend, due to his debit card being lost or stolen and immediately called to file a case. After trying to use my own debit card and having it be declined, I immediately logged into mobile banking only to see that $400 had been fraudulently withdrawn from my account using the debit card that belonged to my son! Of course I immediately called Suntrust to report this and a case was opened for me as well. I went into a branch the very next day to discuss this whole issue with the Branch Manager and see if I could get some answers/resolution. I also had 2 checks to be deposited and I was afraid to deposit them but was told it was \"Fine\" and to go ahead and do so. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 473f2146bee24ce6a4a000df1e183741
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{"chroma:document": "Bought a car from their customer on 10/6/2018. Was told that they will mail the title from 10 to 12 business days. On 10/29/2018, the title has not arrived so I called the bank to inquire. The rep asked for the 17 digit account number which I could not provide and which they asked me to get it from the seller. The next day I called again and gave them the account number. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5a97454c2374e33a5d6c70fb5f41f5b
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metadata:
{"chroma:document": "Every time I try to check my online banking account, I am met with a request to enter a one-time passcode to be allowed access... This is supposedly a security feature to fight against fraud, but all it does is make it so you cannot ever use online banking because it takes up to 30 minutes to receive the passcode, and by then it is no longer valid. If you try this more than once, the system locks you out, again supposedly for 'account security reasons', and you are now left with trying to do the impossible, and actually reach someone at customer support, or the local branch."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 14642ea5b85d42c39e34421a061e4d0a
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{"chroma:document": "The branch manager was in my face, I said at least three times to please leave me alone, and then a woman put her hand on the manager and actually pushed her out of my face. I was talking to the woman in line and told her this was the worst run branch, then the manager came and proved it. I'm sure there is lobby video and the bank should access it. This happened to me on Friday at around 10 am."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5990573a20214a2990aa37da55a357fd
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metadata:
{"chroma:document": "My mother passed away in early October. The end of October I went into the Bank to close a small IRA that my mother had. I was told that there was no Beneficiary set up on the account. I knew there was as my mother and I opened the account together 5 1/2 years earlier. The customer service person Allison told me that I would have to hire an attorney and file it with the courts to get it. I left the bank and called my attorney in which he started immediately. I went home and searched all my files and lo and behold I found the Beneficiary Form that SunTrust and I signed 5 1/2 year earlier. SunTrust almost cost me money to hire an attorney and file all the appropriate papers to open an estate."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6a120bc70cda41418da3232c5829d797
encoding: FLOAT32
metadata:
{"chroma:document": "Terrible customer service. I opened a account through Suntrust. Waited 24 hours to be able to be allowed to mobile deposit. I made a mobile deposit then had to wait 24 hours for it to clear. Which was fine. I knew that beforehand. Well I waited the 24 hours. Went online to check if the money has posted but instead I had been restricted from entering my account. I called waited one hour before talking to someone. All they told me was fraud and we can close the account whenever we please. I insisted on my money and they told me the best they can do is send a check back to me from their bank which wont be shipped out for another 14 days on the good side of things. When I demanded for an explanation all I was told was \"Let me repeat Suntrust can close an account down whenever they want to\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 44863f688e134bcdb54c2a434413757d
encoding: FLOAT32
metadata:
{"chroma:document": "My account is frozen and no one will provide a reason why. They are holding my money hostage for a month. I can't pay my bills and I will become homeless. I can't believe this is legal. My experience is very similar to the reviews on this site."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7edb314e88114d32a8ee50d2dde9ea9b
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{"chroma:document": "Opened an account with Suntrust Bank in July. I am not a prize account holder, but with my direct deposit the bank always get their fees. I deposited a 3rd party check for $5000 on the 19th of November, I was told they would put a hold on it until the 19th, which turned into the 22nd. Check the bank, and money is there. I used my card twice earlier in the day, then go to Brown Thursday to take advantage of sales at Wal-Mart. Card declined 3 times, the 4th attempt it went thru. The next day I go to their branch in Macon to withdraw cash. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fdcb6adc01de4b1fb1ea08b042a050ed
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a Suntrust account approximately 2 months ago and it has been nothing but hell. I am a victim of an employment scam, and as soon as I was aware I notified the branch. My account was frozen, and I was told it would be for 15 days. Today I called, and was told it will be another week. I have not been able to touch any of my money for almost a month now, and cannot pay my bills. I additionally have a credit card with them, and called the customer service line due to the card being declined, with available funds on it. Customer service refused to give me information and said I have to go into a branch about this issue. I Have never been treated so poorly by an establishment, and will tell everyone and anyone I know about my poor experiences. DO NOT BANK HERE!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c31f87251a5e4734b082ca841c19f106
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{"chroma:document": "Suntrust bought my mortgage and I am very unhappy with their online banking services. I set up to have my payments deducted from my primary bank account. It didn't work. When I went online to try and see the problem, I couldn't see any details of the external payment such as the date it was set up to withdraw. I couldn't identify why it didn't work. The tech on the phone was less than helpful. My dog could troubleshoot better."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e3ffdf1c862c499c9b14173156186af8
encoding: FLOAT32
metadata:
{"chroma:document": "SunTrust took over my mortgage. They have been nothing but disorganized troubles. They keep getting payments wrong. They deleted my online profile when they migrated mortgage loans to online banking. They are all about profit and not serving their customers. I hate this company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c0c8c76dd6145b28dbb9fe106504411
encoding: FLOAT32
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{"chroma:document": "I created an account with Suntrust 2 weeks ago. When I received my debit card in the mail I notice that my name was spelled incorrectly. I then called the number on the back of the card just to be told I would have to go back in the branch to get it fixed. I went to the branch to correct my name, the guy who assisted me said that everything was fixed. I go to set up my online banking and my name is still spelled incorrectly!!! I then call customer service again and finally got to someone just to be told that the people that I would need to speak to are experiencing high volume of calls and had I was on the phone for 37 minutes and all she said was that she would be able to put in a request and it will take up to 2 business days. I've been trying to get this resolved for 2 hours now."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 501c0e438e1349f5adf9f1ce5413fbbf
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{"chroma:document": "I opened an account with SunTrust three weeks ago. My account was closed and frozen by their Internal Investigation department. Now I don't know when I will get my funds back and nobody can tell me what's the reason for account closure. This is a horrible company with a bunch of inept people working for them. I've never had a bank close my account and not to even give a reason. They are a corrupt Institution and I hope they go under really soon."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a5b6b611b214e08ac64a28018ce7177
encoding: FLOAT32
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{"chroma:document": "Suntrust is one of the worst banks. I\u2019d give it no stars if I could. I filed a fraud claim October 2nd & they stated they canceled my debit card & issued a new one to be sent to me. I never received my replacement card, & I informed them that I hadn\u2019t. They told me they\u2019d cancel it & send my new one to the local branch. However this never happened. Instead they let whoever got a hold of my replacement card activate it & used almost 1000.00 of my money putting my account in the negative. I filed a new claim & now I\u2019m being told it\u2019ll be 10 days before I get a temporary credit to my account for this money they let someone else steal from me. I am now late with bills & have no access to my money. Do not go to them unless you have the money to cover what they let others take from you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4498334725ea4ca399d50ca91beb1039
encoding: FLOAT32
metadata:
{"chroma:document": "I started doing business with what was American Federal in 1988, the bank now known by Suntrust. I have kept a checking account there just to have an account that was separate from my business account. Granted I do Quick Books for my business and I am a stickler for monitoring the charges and balance of the account (by the way, my business account is with Pinnacle Bank and they do not charge me any fees). I caught on my statement in a quick review where I noticed this fee. Originally I thought it must be an annual fee. I mean $14/month, what kind of burden is it for me to keep money in your bank?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 40842f37b8f24774a4cf7f96f8423a6a
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give zero stars I would...every check I have deposited into my Suntrust account has been put on hold. I have had two checks held simultaneously and have had to call multiple times to figure out why. This is ridiculous being that the check I opened the account with cleared the next business day. I would honestly look for another bank to use. This makes absolutely no sense and threatens my well being. I'd rather keep money in a shoe box than to deposit another check in Suntrust. I will definitely be closing the account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e9a7a93539894db48fa06980a3e229c6
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with SunTrust for years. Over the last year their customer service has become a joke. I still have personal accounts with them (not much longer, though) and started a business account with them. I fully regret giving them more of my business. Their communication is pathetic, their follow up is like pulling teeth to get something done. They have been rude and unprofessional at times. I would rate them a zero overall. Avoid this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5c2eda15cb5840659a6db02752050e00
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust has taken 36.00 from me so many times I probably really close that I could have paid for a new car with all that money taken!!! I have a child support payment so high I after I pay that put gas in my car there\u2019s very little money to pay my bills or even to feed myself. So having a bank I been with since I was 16 years old treat me this way is bad sad and breathtaking, the rich get richer. If a law was made and they had to return that money the number I\u2019d get would be mind blowing. I really need it so bad. I got teeth need work. Can\u2019t afford to go to a dentist. I have pulled my own tooth because only choice I had. Thanks Suntrust. Keep robbing people with your way over the top 36.00 overdraft fee."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bbc6bfc401e4421f88dca2ef561494b9
encoding: FLOAT32
metadata:
{"chroma:document": "I wish I read the SunTrust review on this site when I started the account with SunTrust. It's been a long and painful experience but I didn't have the time to close the account and transfer my customers. So, I had to endure it for 2 years. No more. When I open the acct, the bank associates do not know anything about business banking. So, she had to call back office for every little thing. Took 2 hours at the bank to open an account. The bank associate (not teller) does not know what ACH is. Nice. Then the online banking password was sent to me only when I visit the site physically. And when I am at the bank, they sent me the password that I have to log in within 24 or 48 hours. I can't log in at the bank (no computer), so I have to go home to do it. And if there is anything wrong, I have to go back to the bank. I didn't know the rule. So, basically spent time coming back and forth 3 times to get online banking setup."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 40fb75c9997347bcb2c923fe09e9645f
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{"chroma:document": "We've been banking with Suntrust for several years, and we used to have a great relationship with a few of the bank officers there, who took great care of our financial needs - we trusted those bank officers. Sadly, all of them have since retired, leaving a huge customer service void in their place. We recently deposited a check from one of my clients that has been a monthly online deposit of exactly the same amount for over five years. HOWEVER, this time, two days after the deposit was made, as always - ONLINE - I checked my account online to see that the check had been refused by Suntrust, and on top of that, they charged me $12.50. I called to ask what happened, and the young man on the phone said \"We couldn't read the account number.\" I asked, \"mine, or the sender's account number?\" He replied, \"The sender's.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 948fda8b22b4489f8765771ad82a1f54
encoding: FLOAT32
metadata:
{"chroma:document": "Rang the bank, mobile app not operational. Was told fees would be honored stating that checks were written & I was concerned for them bouncing & additional fees. I waited to see if the mobile app was operational the following day, it wasn\u2019t. I had to mail my physical check & it was received a day ago. The mobile app was operational two days after I made the first call concerning the app. A supervisor got on the phone with me & with no intentions whatsoever to refund me anything else other than a courtesy fee that was already refunded; two to be exact, stated that the bank would only refund any fees during the time the mobile app was not operational; in which wasn\u2019t explained to me on the original call. My physical check that I sent in has the date printed on it, the date from the mail in which they received it, is printed on the envelope, but I\u2019m still not to be refunded any fees that were charged to my account during those dates."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aab5106ed3d84b6eab86800ab3164b1c
encoding: FLOAT32
metadata:
{"chroma:document": "I dealt with many bank but Suntrust is fraudulent bank for no reason at all. They're money hungry greedy company. I pray that Jesus Christ expose them into rebuke. Their intentions of business to be useless in avoid by fire in force in the blood of Jesus in history account is fraudulent. I was told twice that I would receive my cash deposit from their ATM. I was told 10 business days that my cash will be posted back!!! into my account. It's been 3 weeks now. They're very unprofessional and took money on my account and did not put it back and told me that my account history was negative and not on my database have I ever showed my account being negative. Suntrust is frauds and they don't have to be. Suntrust can generate billions of dollars if the brand name is switched in. Their customer service needs to be improved. I'm so disappointed. They're training to take your money..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dcfb7fed43384875accbb456e18c21b8
encoding: FLOAT32
metadata:
{"chroma:document": "I submitted a claim to Suntrust about a charge that was done on account. I called many time to get information. Customer representative was very rude and then placed me on hold, because I asked to speak supervisor. I requested some information about case stated was going provide it. I still have not received the information. Then stated that had do something and wouldn't help me get the information then disconnected the call. I will be removing all my accounts from Suntrust so I advise anybody not to open account with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1571db4ea8cc47ebb5727c8b3ba517e1
encoding: FLOAT32
metadata:
{"chroma:document": "Opened an account online back in July and all of a sudden I was mask alerted with Fraud and have not been able to access my funds I deposited into the account after giving all of my same information to create the account. I was told by every representative I spoke with to go to local branch which is 482 miles away from me with a picture I.D. I offered to send in a copy of my picture I.D. via email to whatever department and I was still rejected. What I don\u2019t understand is how they will allow you to create an account, take your money then say, \"Sorry for there is nothing more we can do about it.\" This is absurd. Never again. Worst banking company ever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9d642ad0e76e4e3eb389b3e7e64d50c7
encoding: FLOAT32
metadata:
{"chroma:document": "The online banking and the mobile app not working, it has been 2 days now. It is very frustrating! I called customer service in the past 2 weeks 3-5 times, they are not helpful at all. Also, there overdraft charge is ridiculous."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f1a035ac1c014e75b5559afeb36faae7
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{"chroma:document": "Have had my business account at Suntrust Bank since 1985. Have had an issue regarding a payment being taken out every month which I never approved. I have been trying to resolve this matter since 2011. The branch offices have stopped the auto payment several times only to have it start again the next month. This has now added up to approximately $12,000! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 944f2b092a6a4246a9809d92abbdc21c
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{"chroma:document": "I try to mobile deposit a check for $18.45, but it did not went through. It came back an error message. After one hour I Mobile deposited the check in my Chase account and I got a confirmation. Two days later I am logging in in my Suntrust account, and they charged me $12.50 returned check fee. I called the bank, talk to a rep. She said she can not see any error message send to my contact information, so they will not refund the $12.50. I ask for the supervisor, and I spoke with Jayson **, who also said the same, it will not be refunded the $12.50 because they cannot see any error message. They said probably my phone is defective. I\u2019ve been banking with Suntrust for over six, years, and this is the day I close my account!! Their system is so often down, so many issues. I suggest to look for a more technologically advanced, and more customer appreciative bank! Very disappointed!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a4b8ef766ed4761b10689ef900e657a
encoding: FLOAT32
metadata:
{"chroma:document": "I have only had this account for 3 months maybe and I am completely disgusted. The branches are helpful but any dealings with the contact center is unethical. Every two weeks before a paycheck they manage to find a way to trick me out of money. The mobile checking you cannot trust. Mobile account says one thing, mobile alerts say something totally different and you call in and they have no remorse. I have collected over 12 overdraft charges in exchange for using these services. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 31486c60aa5a41cca77c4941c759a94d
encoding: FLOAT32
metadata:
{"chroma:document": "I had a car loan with Suntrust Bank. After paying off the loan I had to call Suntrust loan department several times to get a pay off letter. It's horrible, pathetic and extremely bad service. Horrible service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f6f5914d0d847ceac7e56336056ec69
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{"chroma:document": "We have been banking with SunTrust for over a decade and have always been pleased up to this past summer. We moved from Virginia to West Virginia in June 2018. Unbeknownst to us SunTrust closed all branches in West Virginia in the Spring of this year. I have been receiving my statements via email until this month. I did not receive September's statement so I called the main SunTrust phone number. The first woman I spoke with asked me for my SunTrust Credit Card number which I provided. She proceeded to tell me this card did not exist. I explained that I use it every day and not only make payments each month, I pay it off. I told her I was calling about my statements not my credit card although at this point I am beginning to get worried. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1cb4ed04564747fb84cedde7236e9034
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{"chroma:document": "My business acct. is attached to an overdraft line of credit. June 3, '18, I over drafted with fees $721. June 23rd, I paid $1100 to my overdraft account leaving $379.00 credit. In July, I over drafted checking by $200. I was charged automatically a OD service fee $3.77 and $6.00 finance charge. I asking them to waiver these fees as I have a CREDIT in this account and I was really NOT overdrawn if I am using my own money. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6cf2f2d1cb724112b08cd27ba0958e46
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metadata:
{"chroma:document": "Last year we decided to apply for a Suntrust Equity Line of Credit which was approved. We did not need to use the credit line as of yet, but wanted to have it on hand. The last line of credit we used over $65,000 and paid it back. I recently received a $65.00 deduction of our account. I spoke to our account manager and she stated that this is going to be the yearly charge for having the equity line available to us. So, you have to pay to keep an equity line. I will be moving my vehicle loan and looking for another equity line of credit so I can close this as soon as possible. Very unsatisfied with Suntrust."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f4bde41c54b46b9b27dd43fff0e6926
encoding: FLOAT32
metadata:
{"chroma:document": "When making payment on my account. The amount taken out of my checking about was 3 times the amount which should have been taken out. When asking for refund was told it would be sent in 7-10 days. They would not refund to my checking account from which it came or overnight. When I called back to see when the check was mailed, I was then told I had to wait 5 days before they could send it out, which meant a total of 12-15 days. This is unacceptable service. I would never do business with this institution again. I gave 1 star, only because I was not able to give less. I would stay clear of this banking institution."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ecba4c8ccce448e79ecba987e3593199
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{"chroma:document": "Attempted to open account with Suntrust (didn't read reviews first... that was my first mistake). They opened the account, took the initial deposit, and then closed the account for absolutely no substantial reason. Representative just kept saying it is their right to end the relationship at any time. What the heck? Been doing business for over 25 years and never had any account terminated with any company...ridiculous. Don't waste your time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 664a67f4ae2f4ea18203fd0e8fa39965
encoding: FLOAT32
metadata:
{"chroma:document": "It seems that every time I check my balance the mobile app is having maintenance problems. Suntrust is a large bank that seems to be out of touch with its customers. Been with ST for over 40 years. Past time for a change!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 240348119cd047b896ef19f62a482e0f
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metadata:
{"chroma:document": "I had fall for the scam of so called \"checking account promotion\" Suntrust bank ran between January 03 and May 01 2018. The terms and condition of the offer were to open a checking account, deposit at least 100$ within 14 days and $2000 via direct deposit within 60 days, if the conditions are met - there would be $500 deposited into my account. I CAREFULLY read all the fine print, as well as just general terms of the promotion. I also took a screenshot of these rules and confirmation of the account opening page just to be sure nothing is missed. I had a time stamp that also showed that the screenshots were taken within the time of the promotion. I had deposited $100 within 2 days of account opening, $6000 in my account via direct deposit within 60 days and continued to do so later. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 606d4ba7c102449e907f60dfaa25c7c1
encoding: FLOAT32
metadata:
{"chroma:document": "On June 21, 2018 I noticed there was 4 charges on my account that I didn't authorize at all and early Monday morning 25th at 6:18 am I received an text message alert for a $962 charge so it asked was it me or to stop it so I stopped it and went inside a branch on Hacks Cross Rd in Memphis TN where I spoke with bank manager to file a complaint and as we were on phone with Suntrust fraud department they said 4 other charges were trying to go through so they stop it now. My claim for the other 4 was filed and I was waiting on a phone call which Suntrust never called and they send me an email decline my case so I filed an rebuttal form. 3 weeks after received a called and email to contact investigator over case. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 36d0a4ef2c1743a3b671deffa6c949d8
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{"chroma:document": "I opened an account online with Suntrust. Friday August 10 I went to a local branch to deposit a payroll check on a bank with a large local footprint. Because the bank the check was written on is a prominent bank, the teller informed me that the funds would be available the next day. The following morning at 7:25am I received an email from Suntrust stating that the funds are available. I get dressed and drive fifteen minutes to the closest open branch only to be told that the funds are on hold until August 18! Of course I was furious. The bank manager was at a loss to explain the email I received from Suntrust as well as why it's going to take five business days until the funds are available on a payroll check from a prominent bank. As soon as those funds are available that account will be closed. You don't play with people's money like that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b1026623a6340d0ac4b2e726f563a3a
encoding: FLOAT32
metadata:
{"chroma:document": "This company tries to get you for your money. Then when you call customer service they don\u2019t even try to help you. They charged me fees after I transferred money. They think they are slick. Little do they know I know someone in the banking industry and they know the tricks on what they do to get extra money by holding things until it\u2019s a lower amount then process. Worse bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fdbbca92aa0149cfab8c1a674293d92e
encoding: FLOAT32
metadata:
{"chroma:document": "I went to a branch in Maryland last week and opened an account on behalf of my minor son in order to receive social security benefits. A few days later when I went to check on the account deposit I was told my account closed. The only reason provided was due to their rules and regulations. When I spoke to a supervisor in customer service I was told Suntrust can use their own discretion and close any account for any reason or no reason. I spent 6 hours in the social security office setting up and providing this new account information. Just to find out the next day my accounts were closed. I did nothing wrong and do not owe anyone any money. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a4b219039de451da4180fca37befa0e
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{"chroma:document": "I went online to open account. I usually go in to do business like that but I put my trust in it this time because I had no way so the account was open. They said I owe some cash. After I call the next day to confirm I was told it was ok so I went to the bank. Deposit the check. Once they got their cash they immediately close it. Ok I was ok. That is their rules. So I am trying to get my cash back. They said it was mailed out and it take up to 5 days. Well it's over that and now I am being told it's up to 10 now. Mmm. I have bills due and I am getting the run around. I am so very displease with them but I would like to say thanks because it is truly a learning experience. I see why my parents didn't trust putting their cash in a bank. It was not hard for them to deposit but it's hard for them to give me my cash I earn. Thank you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 93f77135a8024cd7840eb3b3e628c8e4
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metadata:
{"chroma:document": "I opened up this checking/savings account online. My permanent address is in Miami, FL but I am Currently Not In Florida, I am in Texas for the next 6 Months for work (so there Is Not A Suntrust Branch Location In Texas & I Cannot Fly To Florida Due To Your Incompetence). When I opened this account I gave the representative the address I currently reside at in Texas and requested my Debit Card be mailed here - he said, \"No problem.\" When I did not receive it a week later I called again and was told that my new address could not be verified so my debit card was sent to my old address in Florida, I let the rep know that I had already submitted a change of address form with USPS and he said the card should get to me fine (after all, I did receive the separate PIN number already). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I went to the Suntrust branch located at 581 East Highway 50, Clermont, FL 34711. I used the drive thru and had to wait for over 20 minutes after I gave the deposit slip to the teller. Because it was taking so long, I pressed the call button. The teller was displeased and his answer was \"If you are in a hurry, next time use the ATM machine\". I have many options to do banking with; I certainly don't appreciate his rudeness. As a customer, I have the right to decide whether I want to use the teller or the ATM. I am not sure if the teller realizes that he has a job because customers like me prefer to use the teller service. I can easily bank with Ally Bank that is an online banking and it has an outstanding customer service!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 668b398354cf44a0a95c19040bb6a6b0
encoding: FLOAT32
metadata:
{"chroma:document": "I had a car loan from Suntrust from Five Star Cadillac. I made two payments every month for 8 months until I called for a payoff & found out This bank does not have a special line to make extra payments, so only 3 of my payments were applied to the principal. Being very upset, I went to my bank to pay off this loan. My bank applies all extra payments to the principal balance. I lost about $1,000 because of their neglect. Please be careful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c60cfd2133d4c20bc76cffb97ba3523
encoding: FLOAT32
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{"chroma:document": "I received a SUNTRUST credit card based upon my employment. I used the card for official purchases. I got the bill today and had a $30 late fee. I paid each bill on time. When I called to ask about the late fee they said I did not pay. I said I paid and when they confirmed the amount I had accidentally underpaid by 20 cents. I paid $756.54 vice $756.74. I explained if I was going to not pay the bill I would not have underpaid by 20 cents. I misread the amount. I have outstanding credit and have never been late with payments. I asked if the fee could be waived. They would not work with me. This bank is not people friendly. The facilities I bank with would see the 20 cent error. I will be closing the account and request my company bank elsewhere. Recommend you do not bank with SUNTRUST. After reading other reviews I should not have been surprised by the lack of personal service and people friendly associates."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ca4023607624b5fbb08586bbd96489a
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Suntrust for over 10 yrs. In March 2018 I noticed I had fraudulent activity from a company that does not exist. I went to the bank immediately, the bank manager could not help me at all. She told me I had to deal with the fraud department on my own. Which is not true, this is a part of her job description. I asked her to please change my checking account number. I also asked could they send me a new bank card, she said no she could not, I asked why. She said she just couldn\u2019t (she is the bank manager). I went to her 4 different times, she refused to sit at her desk open up my account on her computer to look over the fraudulent activities that have been going on with my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d34831919251495a8665d811fdefbb56
encoding: FLOAT32
metadata:
{"chroma:document": "I recently relocated from Alaska to the DMV area and I wanted a local bank account. So I opened an account. I did the first deposit of $100 w/ my debit card and then a few days later I deposited a check from my retirement fund for over 10k. It cleared. I went to take some money out. They gave me the runaround. They placed the check on hold. I said okay, no problem. I checked the account the following Friday. It was restricted. I called customer service. They said I needed to go into a branch to get an answer. I went into the branch. The branch manager said the account was restricted because they couldn't verify that the check was valid. I said, \"Why don't I have access to my account.\" They said because it was new account and the check was waiting to clear and that they couldn't verify that the check was valid. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b0d4a418e4b9467085d951bec50724c2
encoding: FLOAT32
metadata:
{"chroma:document": "I deposited 2 checks totaling more than 10 thousand in separate deposits at different times of the same day. They placed a hold of 10 days on it. One guy at the hold department told me that they had \"confidential information that the check may not be paid\" so I called my client and he sent me the proof that his bank was debited already for the checks. I called everybody and even went to the branch. Nothing got solved. The manager was surfing the internet (I could see his computer from where I was standing) but never try to help me. I signed the book to be called at 3 pm. There was only 1 customer service but I was next so I waited and waited. At 3:40 I left. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 09881c53a0fa44f0804d999adfbb30a0
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an online business checking 2 months ago, and I have had nothing but problems. When I called customer service the first time to find out the status of my debit card, the person could not help me. He just kinda shrugged his shoulders. Called again. Again, no one could help. I finally received checks in the mail, and figured things were finally set up. Nope. The check I wrote was returned, because my account was \"frozen\". Called again. Still no answers. Just got that told that the account is frozen, but no one knows why. I have called several times with no luck. I spoke to a supervisor the last 2 times, and was told that they will forward my request to someone else. Never received a call back that I was told I would get. The service has varied from downright rude to actually seeming to care. I'm now requesting my money back, but who knows if I will ever see it again. I'm beginning to wonder if this is some kind of online scam."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa27723b5a884a20b41ad30850354dba
encoding: FLOAT32
metadata:
{"chroma:document": "I was having trouble with the mobile app so I called the toll free number (ending in 8787). They tell me they don't help with that and that I have to go into the bank for assistance. I take my lunch hour and go to the bank. There is no place to sign in so you just sit and wait on someone to ask if they can help you. I sat for a short time before I got up and asked the teller if I am supposed to sign in. She told me that I don't sign in, I just sit and wait. So I continued to sit and wait. I don't know for how long, but it was enough time to realize that by the time I drive back to work my lunch hour is over. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c740af90dd7f4e25afbebbe5ec160f57
encoding: FLOAT32
metadata:
{"chroma:document": "I recently had a problem with an online payment. I was making a payment of 25.00 on one of my accounts. Seem like it worked fine and the payment was made for 25.00. I checked my bank account and the amount of the payment was showing 1348.00. Now that was way more than 25.00. When I pulled up my account, the payment was still pending. I called Suntrust to stop payment because this amount would overdraft my account. The person helping me with the problem tells me that they can not stop payment due to the case will need to be investigated. I ask why. She said, \"Because you made a payment for 25.00 and the amount showing is 1348.00.\" So I asked how long this will take. She response 10 days. WHAT!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 50ef3b1293224f449d4415610b398247
encoding: FLOAT32
metadata:
{"chroma:document": "Kept me waiting for 2 weeks for a HELOC for no reason. First they sent the application wrong. Then the loan officer didn't send the correction, then the last person is just trying to get rid of me on the phone... If you value your time, skip these people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 80d98a15e6b24d929a1b96fbe342bc59
encoding: FLOAT32
metadata:
{"chroma:document": "Been a customer at this bank since 1998. Actually opened the account at this branch. In the last 5 years, I have tried to avoid going there because the customer service was so bad. The manager(s) were bad and unprofessional and I found the tellers to lack professionalism and seem to lack training as well. For example, I overheard tellers disrespecting customers was they leave their line by discussing personal information with each other which can clearly be heard by those of us in the line. In addition, all of the tellers, I have contact with in the last year seem to lack professionalism in dealing with customer and also lacked basic knowledge of the business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 309791dd49964d50b22c2521a5a0fa8f
encoding: FLOAT32
metadata:
{"chroma:document": "Closed Business Account. The worst bank ever... Do not ever bank with them or if you do then beware... They can and may close your account with no warning. These people are useless and have no brains... They are so inept and they have not advanced. No wonder the bigger banks are in total control... I foresee them selling off or being overtaken by another bigger and more efficient bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b1b296d8ff7f4b4d8641d647f0babd84
encoding: FLOAT32
metadata:
{"chroma:document": "I have been working closely with a client of mine who is also a client of the SunTrust bank in Douglas, GA. I had the pleasure of speaking with a Mr. N. ** a few times due to us having the same client. I highly recommend working with him because he is patient, professional, and very helpful anyway he can be. If you're thinking about SunTrust, stopping thinking and open an account. You won't regret it!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d092394edba7466cb7a0cdd099b9f341
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a account and 3 days later they canceled my account and are holding my money for 13 more days before they mail me a check for it. I deposited all my savings to open this account and now have no money as I wait. They opened the account with a sales mindset without ensuring they would keep it open. According to everyone I cannot get my funds and as far as anyone is concerned I can starve and lose my job because they are not willing to give me my money. I have to wait. So here I am no gas, no food, no money. Thanks Suntrust."}


