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Like many others, my loan was transferred to Flagstar. I have roof damage and filed a claim with my insurance company back in April 2019. I sent the check overnight to the address listed on Flagstar’s form. They lost the check although the tracking showed that it was delivered and who signed for it. It took 3 weeks for them to tell me they they were going to stop payment on the check?!?!? The check was issued by Farmer’s, how is Flagstar going to stop payment. The agent on the phone tried to blame USPS for the lost check.


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Very bad experience with a Flagstar. We closed our home June 6, 2019, & we still have not received our escrow money as of August 2, 2019. According to the representative, they send escrow checks in the mail without a tracking number instead of priority mail. I do not recommend Flagstar bank.


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I had hail damage on my home in March 2019. It is now mid-July and my contractor and I cannot get Flagstar to release the funds the homeowners insurance paid for the repairs. After a dozen calls, sometimes holding for over an hour this is the type of information I am told. 1) "It takes two weeks for your documents to be received in the front of the building and make them all the way to us in the back." 2) The W9 the contractor sent in is the wrong form. Note: This is the same one he uses with all other mortgage companies but they required he send it three separate times. 3) After all the documents are approved you have to call and request a check which takes 2 business days to process. 4) "It will take 2 business days for us to approve a header for the check to be issued."


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I had the misfortune of having my mortgage transferred to Flagstar. They did not contact my insurance and refunded my Escrow which I then had to pay back plus some (almost $1000) and only had 3 weeks to do it. I contacted them about getting a fee waived and it has been since May with numerous follow up calls and somehow the request is never submitted. Then I submit an online application to refinance. I follow up with a phone call in which customer service rep Darrius ** convinces me that I wouldn't qualify but with a HELOC I would. 


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If you can choose any other bank than Flagstar Bank to do your mortgage with, do it as fast as you can. I ended up with Flagstar Bank due to the fact that my loan was sold to them. I have always sent in my mortgage payment after the first of the the month knowing that there is a grace period, and that my payment is late if they receive after the 16th. I send by payment thru the automatic bill pay from my Bank. I have used the same day the 5th for the last 8 months however Flagstar for two of the 8 months have attempted to charge me a late fee because they claim they receive this a day after. Both times the payment is received one day later, Flagstar is blaming the US post office (no way to track when they receive) for the delay.


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Flagstar Bank works against you if ask for assistance. Loan mod. is subcontracted to another org. and all paperwork gets conveniently lost between the two. No point of contact; they give you a name but they don’t exist or never given their extension. You are asked to upload documents to a ‘portal’. However the ‘portal’ only holds the documents one business day but you are told that it takes 3-5 business days for someone to look at your documents and, “Oh sorry, we can’t go back and retrieve ‘old’ documents.” 


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I just recently had the worst customer experiences at Flagstar. I'm still in shock. I was in the process of buying a home, the lender had been mainly only communicating with me via email and very short at that. I paid for the appraisal and heard nothing back for a little over a week. Then I got a text from the lender saying it appraised for 25k less than the listing price. That's all I got. Not a call saying the loan is stopped, etc. I then found out from my realtor and the seller's agent that the appraiser tried to schedule a SAME DAY appt. and was already on his way to the property when he inquired about how to schedule the appt. Somehow he got into an altercation with the seller's agent and the police were called. The home had just appraised 2 months prior for the asking price but things didn't work out with the the person's loan who was about to buy it before me, which is why it was back on the market.


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My mortgage was transferred to this company months ago and I’ve had NOTHING but trouble since! They are horrible to deal with! I’m ready to sell my house just to get away from them!!! My mortgage was increased for “6 payments” to get my escrow back up and I’m still paying the increased amount with no explanation! I jumped through hoops to try and get a forbearance for one month after having a surgery that had me out of work (for 8 weeks) and they denied it after taking their sweet time to decide leaving me one day to find the way to pay my mortgage. They suck!!! Stay far far away!


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This lender is absolutely horrible. I am a disabled veteran in the state of Illinois. I have a 100% property tax exemption. Yet Flagstar insists on charging me for estimated property tax and then refuse to refund my escrow balance which is well over $5000 at this point. I plan to refinance my mortgage just to get away from Flagstar. Worst lender.


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My original mortgage company sold my mortgage to Flagstar Bank in December 2018, I never sought them out to handle my mortgage. During the spring finances became temporarily tight due to slow work, making us late on our May payment. I called Flagstar May 31st and let them know I could pay the May payment in a week. The rep named "Summer **" had me enter into their repayment plan. I was to make a partial payment that day of a minimum of $250 (I paid triple) and the remaining amount would be divided in half over the next two payments and added to the normal payment.


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I have to call every month for the past 7 month to have someone apply funds correctly. I gave a very simple direction multiple times - "any extra payment I make is to go to principal". They continue to put extra payments to the stupid "Suspense Account" instead of to the principal as directed multiple times. This throw off my book and I have to continuously call every month to tell them to move money to the principal. It also takes more than a week for them to complete the simple task. I'd certainly not recommend this bank to anyone.


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Charge me $30 or a payoff amount through an email. You would think it would be cheaper since they said it would be free for the post office to deliver. Don't understand why the government can't let these banks get by with such bull crap.


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My mortgage was transferred to Flagstar Bank 3 months ago. I do all of my payments online and automate them whenever possible. Flagstar's system will not let you set up autopay after you have made a payment and it has posted and the next one is due. My May payment did not register with their system. When I logged in to make my June payment it showed that the May payment was due. So I paid the May payment. Now it won't let me make my June payment which is due today. I called them to see if I could make the payment over the phone. They told me that I could not and would have to wait until the May payment posted. To top it off, since it was 31 days since the May payment was due, they are going to make a delinquent report to the credit bureaus. STAY AWAY FROM THIS BANK. I CAN ONLY IMAGINE THAT THEY USE AN ABACUS TO TRACK THEIR MORTGAGES.


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They service my home loan and it started with issues in my loan transferring. The biggest problem was they never sent me a bill or any information that my loan had transferred to them. I only figured it out because my bank account was oddly large. I called my old servicer to find out the loan had gone to Flagstar. I was almost 3 months behind in payments. I found that out after having to call 4 different phone numbers. NOW they negligently didn't pay my home insurance (out of my escrow account) and the insurance has lapsed. Luckily my insurance company sent me notification in the mail that I haven't been covered for 10 days.


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Our automatic payment was moved to a different bank. This did not go well the first month and they neglected to make the payment on time. Flagstar threatened to ruin our credit rating over this. When I tried to talk to Autumn about it she was extremely rude (actually abusive) and told me if I didn't stay on the phone with her she would report it and ruin our credit rating. I had to stay on the phone for 4 hours and cancel all my day's activities. She spent those hours chewing me out, transferring me back and forth, shouting demands and accusing me of lying. Actually kind of traumatic. Will never again trust this company.


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They were extremely helpful and explained everything. They are also very well capable of working with the deaf unlike most companies that think everyone can hear. They Do NOT have an automated system for making calls. Most companies discriminate against the deaf and handicapped and Flagstar works with the disabled exceptionally well.


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This is the best mortgage company on the planet, and I have dealt with about ten of them in my lifetime. No other mortgage company compares to this one.


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DO NOT USE THIS BANK! My mortgage was sold to Flagstar about 6 months ago. I mail a check every month for my mortgage because they charge to make a phone payment and I do not do any type of payments online. I have had to begin mailing my mortgage payment in the middle of the month to allow for up to 3 weeks "mailing time". We all know 99% of all mortgage payments are due on the 1st, typically there is a grace period of 10 - 15 days, and, although the US post office is slow, typically mail is delivered to the recipient in about 5 days. 


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I had the misfortune of having my loan transferred to Flagstar Bank 3 months ago, a month before my loan was eligible to remove the PMI from my loan payments. After my loan was transferred to them and after my LTV ratio was at the required percentage, I immediately sent in the paperwork to them requesting my PMI be removed. 2 weeks later, I received a letter that stated that I would need a BPO (Broker Priced Opinion) to verify the current value of the home. The letter also CLEARLY stated that the payment for the BPO was $125.00. I sent the check, along with the copy of the letter. They cashed my check and then proceeded to tell me that I owed another $250.00 because they could not find anyone in my area to give a BPO.


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March 16th, 2019, mailed first of two insurance claim checks for their endorsement only. Paid $50 for overnight shipping, 25 to them and 25 for them to overnight it back. One of few mortgage companies that requires their endorsement be on homeowners claim checks under 10,000 dollars. Called 5 times, gave some lame excuse about why they couldn't use the overnight envelope with FedEx I sent them and they "sent it back via USPS". It's now May 2nd and still no check. The joke is on these **, I sold the house, they are no longer mortgage holder so I stopped payment and had State Farm reissue both checks directly to me. Of course this is 2 months after repairs are already done and I paid for all repairs out of pocket even though I had an insurance claim. Flagstar is worthless, NEVER do business with this shade tree company if you can help it.


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My mortgage like several of you was transferred to this bank from Freedom Mortgage! The way I found out, was that my check was returned from Freedom Mortgage, not only once but twice in February. When I called them and asked them why, they said it was sold to Flagstar Bank. I called Flagstar Bank. First of all they told me I didn’t have an account with them. The second time I called, They told me to go online! Again I called them finally someone gave me a new account number, and told me my mortgage was overdue! They also told me they sent me notice of this transfer by mail, I did not receive! At that time I set up my online account and paid February and March mortgage payments, unfortunately I entered my bank account number incorrectly, and they didn’t go through. Then in the mail, I received a letter about “how to get assistance if I can’t pay my mortgage”!


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Dissatisfied Customer. My loan was transferred from Freedom Mortgage in January 2019 and it's been nothing but a headache with Flagstar Bank. I am on the phone every week with customer service or the escrow department because they have screwed up my payments. They increased my monthly payments and refuse to re-adjust them despite making the escrow shortage they claimed l owed. I have never been on the phone so much with any mortgage company as much as l have been with this company. Did l also say that they screwed up my insurance information and it took more than a month to get it corrected. I am not sure what kind of mortgage company/bank this is. I never heard of them before my loan transferred to them. Do not get your mortgage with this company, they are highway robbers, getting rich on hardworking innocent consumers trying to provide for their families.


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My loan had the misfortune of being transferred to Flagstar 3 months ago. I submitted paperwork to set up biweekly debits over 2 1/2 months ago and have yet to see it come to fruition. I have had to call to make one time payments FOUR times now so these hacks can put off applying this yet another month. I've held their hand through the entire process and have spent hours on the phone with around 10 different representatives all to be given different versions of why it's not drawing...


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Our loan was transferred to Flagstar Bank in December 2018. It took 3 months for them to start properly applying my payments, and now all of a sudden in April they are not applying my payments again and showing my acct as delinquent. When I call they can see I made the payment on 4/5, but don't know why it has not been applied to my acct. 


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I was out of town on a travel contract, and I allowed my roommate to stay. Her boyfriend kicked in three doors and threw her against another, busting it. The claim with my insurance company went by without a hitch, other than Flagstar insisting they needed to be a co-endorser of the $1,500 check. So I called them and was told I could overnight the check and include a return envelope to overnight it back. 


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My loan was previously serviced by a WONDERFUL bank, Freedom Mortgage. They "sold" the servicing to Flagstar earlier this year. It has been nothing but hassle to get this "bank" (Flagstar) to credit my account correctly. I have made several payments and my principal doesn't get reduced accordingly. They have "reversed" payments in order to try to fool me into thinking they are addressing my issue of them demanding a higher payment, and in "reversing" "forgot" to reapply to principle. Clever, eh? Confuse the stupid customer and made hundreds!! If they do this for EVERY mortgage, they are doing pretty well. If only I could go back to Freedom. NEVER a bit of trouble. But, alas, we the consumer have no say in who "services" our accounts anymore.


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I communicated with Flagstar bank customer service through online chat and phone for resolving my account hold. I spend total 3-4hours to resolve that issue. But I didn't get any help from them. I didn't open this account. They only know one sentence "go to our branch." But there is no branch in my city. I had an account with Wells Fargo, they sold their branch with my account. Wells Fargo transfer my balance to Flagstar Bank. I have account with Chase, TCF Bank. If I give 80 to Chase bank, then I will give 20 to Flagstar Bank. Worst bank so far.


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My new mortgage company Flagstar Bank wrongfully increased monthly mortgage payment. It went from $561 to $821. They want to collect money for property taxes. I am a 100% disabled vet and this house has been exempt from property taxes since 2016. My loan was sold to them from the previous company Cenlar. Maybe they didn’t get the documents from them? But when I saw my increase on the 1st of this month I immediately contacted them to try and resolve it. I sent in the paperwork to them showing my exemption. They refuse to update my payment this month and still want to collect money they know they are not entitled to collect. Why put disabled vets in financial hardship? They claim they cannot update it without giving me notice. But I had no notice before this month.


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This is the worst place to get a loan from. They purchased my loan from my old mortgage company and they have been a disaster to work with. DON'T DO BUSINESS WITH THEM. Save yourself the headache and the blood pressure medication.


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Cenlar sold my mortgage to Flagstar. I noticed right away my mortgage went up a few hundred dollars a month. I realized they bought me a homeowners insurance policy. I've spent months trying to resolve this and they still charge me the extra money even though I've had insurance in place with USAA for years. I've emailed, faxed, had USAA on the phone with them etc and I can't get it fixed.


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On 3/15/2019 I contacted customer service by phone to dispute a unauthorized charge with my ATM/debit card... Agent was helpful. Dispute was resolved and money was returned back to my account. Agent did inform me that my current card had to be deactivated and a new one sent out. I was fine with this since I had cash on hand. I was told by agent the new card was ordered and I should receive within 7-10 business days. I took her at her word. Said thank you for all the help and disconnected. Did go to my local branch to get a temp card which I was told is limited in what I could do as opposed to real card on its way to me. I was given a card with instructions and a # to call to activate. Called the # keyed in the card # and the system asked for the 3 digit code on the back of which there was none. This was a bit upsetting. 


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Let me start off with my loan from my other company was bought out by Flagstar Bank. I called to refinance my home. Mind you I have 150,000 in equity. Showed him everything that’s possible that was needed with good credit. Paid $675 for an appraisal already preapproved and then they decide to deny me after 2 1/2 months still waiting. Emailed him multiple times. Contacted multiple times. Got a letter in the mail. They got denied. No phone call no nothing explaining why on top of that since they bought my own I’ve had nothing but problems making my payments every month they double dip me on my account happen on a Friday and then on Monday I called them up. They had no explanation what it happened. Far as I’m concerned this company is the worst mortgage company or bank of of ever had to deal with. Just beware. Enough said.


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I took a loan and paid it off. Missed $3 because of a calc error in the interest rate they had on their end and they reported that on my credit score. Very difficult to get hold of and you get bounced around from one rep to another. The left hand doesn't know what the right hand is doing.


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Our mortgage was recently sold to Flagstar and immediately we began having problems. They double-charged us for PMI and offered no explanation of a escrow increase. My wife noticed the charges and contacted Flagstar to correct the problem. They said they would, but the next month we were double-charged once again. She had to contact them again and they said they would remove it. We recently got our third overcharge with no corrections and no reasons as to why this keeps happening. The only thing we can gather is that this bank is inept and completely incompetent. They apparently have no accounting and no accountability. Stay far, far away from this 2-bit, wanna-be bank!


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My mortgage was sold to Flagstar in December 2018. I had previously paid my mortgage in advance through February 2019 with my previous mortgage company. Flagstar is stating it hasn't been paid since January and on February 26, 2019 they literally broke into my house, changed the lock, put antifreeze in the lines and shut off the water at the street because they said the house appeared vacant. They blamed the county for the water being cut off. I called the county and they sent me their log showing they had not been to my house for anything and did not disconnect the water and the bill was current. These people are CRIMINALS. Literally. Breaking into someone's home??? If I could rate them a zero in stars I would.


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Looking at all the horrible reviews after just getting notice that my mortgage has been sold from Cenlar to Flagstar. I am so worried!!! How do I protect myself and my family from their fraudulent practices? I have already called to them to verify the new loan number and mailing address and I am already getting misinformation and a runaround...


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I have suffered a home flood due to a plumbing break and my insurance company quickly reviewed and paid an initial sum within 48 hours. The bulk of the funds were issued via a joint check to Flagstar and myself. Initially, the Loss Draft Dept in Mesa AZ requires you to complete many forms, notarized by yourself and contractors. I completed ALL their paperwork and mailed this and the check to them as required. Then they start asking for new items - in very cryptic obscure emails giving little information asking for "Contractor License" already sent on a Notarized Affidavit! 


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My condo suffered water damage and mold problem. The insurance company settled it quickly and mailed out the check to me for $17650. It also included Flagstar on it since they are my mortgage company. I signed the check and mailed it in to Flagstar on 12/23/18. Today, I still have not received the amount. I had to pay contractors to repair the mold problem and fix the entire condo, which cost me over $24K. I submitted all the documents Flagstar asked for...insurance estimates, paid invoices from contractors, and release of financial responsibility. They sent out their inspector and the report was submitted to them as all good...all repairs were done on the condo. I called and talked to their representatives at least 20 times since January and every time they asked me for the same things over and over again because they either did not receive the documents or that the documents were uncleared. 


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My home was damaged by Hurricane Irma in Sept. 2017. I went to a 9 hour meditation with my homeowners insurance attorneys. I secured the funds to repair my home. Flagstar refuses to release funds. It releases the funds only to the contractor and myself as a co/signer. I have no control over my own money. I hired a roofing contractor and I had to pay $1000 to secure the work. Flagstar would not pay me back the money. The contractor was almost finished with my roof by the time Flagstar sent me a check made out to the contractor for the FULL amount. Luckily for me, the contractor refunded the money back to me. They refuse to sign over the checks to me.


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My mortgage was transferred to Flagstar a month ago. Everything has been a huge inconvenience for me since this unwanted transfer. I set up my automatic draft for bi-weekly payments, which takes a month to start, so during my wait I am ineligible to make a one-time payment online. WTH! WHY? Flagstar Bank Customer Service Rep Mollie/Molly says she's sorry but, "You can't make a one-time payment online because you set up auto draft, even though it doesn't start for another month." Then I ask to make a phone payment and she says it will cost $15 to make a phone payment. So basically I have been transferred to a company that doesn't know jack about customer service. She never offered to waive the fee, she just says mail the payment. 


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About four or five months ago my mortgage was sold to Flagstar Bank. From the beginning it was obvious they have problems dealing with customers. First when I requested that I make one at a time payments over the Internet they sent me log on credentials including a user name. I tried to log in and it wouldn't allow me. So, even though I have a VERY significant hearing loss I struggled to call and discovered... "Opps, we sent the wrong user name." So I used the new one and it worked. BUT, not on the the web page they originally told me to use. On the page dedicated to mortgage ONLY payments it worked. Now the mortgage only payment page is refusing payments and saying it is having technical problems.


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Since I purchased my home, the loan has been transferred multiple times. Every time it has been pretty seamless - until Flagstar! After transferring to Flagstar, I have had to spend multiple hours, emails and call in order for them to receive verification of my insurance. Including a threatening letter that I would be charged for insurance from them - after speaking with them multiple times earlier to verify things were squared away. Never deal with Flagstar if you have a choice!


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My mortgage was transferred to Flagstar less than a year ago. Everything was okay until I tried to do a basic change to the payment date. The website is useless. It shows my account and my address and that's it! I have to call their customer support to do anything else. I called customer support and was on the phone for over an hour and was finally told there was nothing they could do and I would get a fee. So let's get this straight, I can't change basic functionality on their site or via their customer support because of their system limitations. My payment is scheduled for the 3rd. I won't have the full payment until the 8th. Mind you this is still well within my grace period and now they are going to charge me a fee because they will request the money on the 3rd and I won't have it. That's a nice little scam for them. Oh and this is the second time in less than a year, that they charge me a fee due to their system limitations. Stay far away from this company if you can!


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They do not care about you or anyone. Everyone there is scripted. Every single time I ask a question or for help I get a scripted policy answer. They want fees for everything. They do not budge if you are in a bind. Today for example, I couldn't log in to make a loan payment. I went to their chat. No one in loans was available. I asked someone in a different dept to find out some answers for me. I got an automatic company policy statement instead of a personal answer. 


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Chase sold our mortgage to Flagstar Bank which also does business as Lakeview Loan Servicing. Within days of sending me a letter stating my mortgage had been transferred, they scrambled my name. All correspondence after the original letter has had my middle name as a last name and my last name as a middle name, and even my wife's last name correct didn't wake anyone up. Now my 1098 Mortgage Tax document doesn't match to my social security number. I called to correct and they wanted me to send them 4 types of proof of my name with an affidavit? 


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I bought a home in 2016. It is now February of 2019. During this time my mortgage was sold several times. There was never an issue prior to Flagstar. I had auto draft set up on bi weekly payments. During each transition from one mortgage company to another it was seamless. There was no disruption to my payment schedule or any major changes to viewing my statements online. Since Flagstar took over they cancelled all payments. Demanded that I pay two months in advance to restart an auto draft program that I was already in and had budgeted for. I never had a missed payment or late fee. Their online payment site only allows one payment then they want you to make payments on the phone and charge you ridiculous fees to do so. Their customer service is appalling and I urge anyone reading this to never use this bank for any purposes. They are criminals in my opinion.


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Unfortunately my husband I loan was transferred from Chase to Flagstar. We started paying Flagstar in November of 2018. First we received information about foreclosure (WE ARE 1 MONTH BEHIND, DUE to my husband's job) before even receiving a welcome letter! We have spoke with them and let them know of our situation on several occasions and the reason we stay 1 MONTH BEHIND! It feels like we are harassed everyday by these people. 


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Our accounts were transferred over from Wells Fargo after the takeover. We decided to give them the benefit of the doubt. However, we will be closing our accounts. They will hold DIRECT DEPOSITS for several days before allowing them into your account. Why is my PAYCHECK pending for two days? Purchases won't go through your account for 4 days (without saying pending, funnily enough) or more causing frequent overdrafts. As soon as our tax refund goes into the account, we're gone.


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This bank took over for Wells Fargo! Idiots (Wells Fargo) for selling/merging to this bank. It is a joke! Their banking system and how they run it is horrible... Took almost a month after transfer for my debit card to work. Been 4 months checks still will not be accepted at any check sys retail stores... They let deposits spend for like 5 days before they let the deposit accessible. When you use your debit card at most places the money comes out. Then at night is put back into account then finally withdrawn two or three days after... Makes it difficult to use the phone app to keep track of deposit and withdrawals having 4 deposits going in! 


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We were migrating our accounts to another bank when Flagstar purchased our Michigan Wells Fargo. It was taking me a while to accomplish this, as I was caring for an elderly family member and balancing professional responsibilities. Meanwhile, Flagstar removed my name from our joint checks and then refused to honor an electronic payment to my credit card. I am waiting for one more quarterly payment to go through, then I am done. Worst banking experience ever, and I speak as a former bank officer at another large bank.


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Consumer Finance department should consider updating their regulations on mortgage transfers. I never got a letter ahead of saying my mortgage was being transferred. This is the second time a mortgage of mine has been transferred so I'm familiar with the process, but since that time regulation must have become much more lax. 


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I signed up for CD with them about 16 months back and opened a 19 month CDs. They never contacted me on phone and after the sign up, there was no way to add maturity options or a beneficiary. I kept looking to see if they added any options online months after months to see if I could set up Maturity options like all other online banks bigger and smaller. 


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Just got my mortgage transferred to Flagstar from Freedom Mortgage two weeks ago. Flagstar never sent a welcome letter, instructions, no account number. I called in and they can't even pull up my account but somehow wanted a payment for this month, the payment I already made to my previous mortgage company. I have never been treated so poorly on the phone. We decided after two phone calls were refinancing. if you have the ability, run as far away form this bank as you can. Worst thing you'll ever have to deal with.


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Our mortgage was sold to Flagstar this last month, January 2019. For the first time in 19 years, we have had ongoing trouble and incorrect overcharges with regards to our mortgage. Miscommunication and deceit. Will be switching bank as soon as possible.


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The right hand does not know what the left hand is doing. Trying to locate a correct email address to discuss or receive information regarding recasting our mortgage has been a struggle, frustrating, many hours of effort and several phone calls, wrong connections, misinformation...and to no avail! I still have not been able to locate the information I am inquiring about. Not even the correct email address...as I was told there is no one in this department with a phone. It is all handled via email. This is a poor excuse of a financial institution. Shame on you, Flagstar; Vice Presidents, Executives, CEO's and President! This is no way to run a business.


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My mortgage was sold to Flagstar. I was in the middle of taking care of damage from a hurricane. It took me FIVE phone calls to find out how to handle an insurance check. I tried emailing but they will not answer emails. They could not even give me the correct address to send the check. My 5th call I finally got the information I needed. My first call I asked for an address to send my mortgage payment and the person did not know!


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Flagstar is the servicer of my home mortgage. After using Wells Fargo, Chase, others I can say Flagstar is really bad. Sadly you don’t get to choose your mortgage loan servicer. Flagstar seems to be a small time operation and they're forgetting to pay my property taxes is a symptom of that. Really bad business operation. Customer service people seem nice on the phone but really you shouldn’t need to call the bank if they do their job correctly.


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My mortgage was transferred from Chase at the end of last year (2018) and I was unlucky enough to be reassigned to Flagstar. Their customer service is absolutely worthless and everything has to go through a "supervisor" who never speaks directly with you and doesn't call you back even though that option is given by the person on the phone. I have never been behind on my mortgage or missed a payment or even paid late; however, when Flagstar received my loan, they immediately started billing for current month and next month. 


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We were with Chase bank and unfortunately our mortgage loan was transferred to this corporation. It has been nothing but a struggle ever since. Payments applied incorrectly. One department can't see what another department is doing. No one can update any information. They keep pointing fingers at each other. We are told that a supervisor will be handling it and calling us back. This never happens. So if we continue to make payments they will continue to apply them incorrectly and we will still have an issue. 


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Short story I closed my account in December due to problems with the merger. I could not access new my account online or mobile. So I took measures to move my money to another bank so I could pay my bills. After constantly trying to get help I gave up and closed the account. I have a check in my hand from the .03 cents I left in the account after transferring money out. After the account was closed I purchased something on Amazon, which then automatically used PayPal. PayPal used my old Wells Fargo debit card which should not work, and Flagstar reopened the account to accept insufficient funds. I no longer have a debit card or access online, but they keep sending me letters and raising the fees. No one will return my call, emails or correspondence. I have no way to pay off whatever they say I owe. I need help. The closest Flagstar bank is 45 miles away.


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We purchased our home 3/2018. Our loan was immediately transferred to Flagstar Bank. Within a month I received a request/notice about flood insurance. I did get a policy when I purchased the house, I sent them the policy, two weeks later I get another request for flood insurance, I called my insurance agent who sent them everything that was needed. I was told on the phone that my insurance was not acceptable because it didn't meet FEMA standards. I called my insurance agent again and he explained that "No, the insurance was just fine". 


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Had a business credit account with Wells Fargo. Wells sold to Flagstar and the debacle began. First, the credit card I've had for 15 years was deactivated without any notice and without a replacement Flagstar card/account. I have numerous auto-debits for the business and had obligations that needed paid. I called and after 40 minutes they reactivated the Wells card. Few weeks later I get the Flagstar card and (wrongly) assumed the account was good.


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Last summer Chase sold my loan to Flagstar. Things seem to go ok till tax time when I called to find out about when my property tax check would be sent. I was told, "We don’t do that. It’s sent to the village/town." I’m like, "When will this be." I was told end of December. Ugh ok. Well taxes were paid on 12/20 and things seem good till on 1/23 they went and pulled more money out and paid my taxes again. If I would not of received a email yesterday about it I would not have known they double dipped. I had to call to tell them. Now it’s a waiting game. I told them it’s their fault and I’m not paying any shorts and that they owe me money. So everyone please check and see if they paid your taxes twice. Unbelievable this bank. Worries what next.


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Loan Depot sold my loan to Flagstar. I was to make my payments to Flagstar starting January 1st. I had already made my January payment to the previous servicer on December 12th. Flagstar continues to expect the payment due for January and tells me that they never received the funds that Loan Depot wired them. I am going to have to make my January payment twice now. None of this is my fault. A payment for nearly two thousand dollars has disappeared into a black hole. It's been a month and they still haven't credited my loan. This bank is slow to resolve these matters and I can't recommend them based on this experience. I never would have made the January payment in early December if I knew this was going to be the result.


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On Dec. 8 2018 Chase sold my mortgage to Flagstar. I didn't find out until Dec. 17. When I started getting debt collection letters from Flagstar. So I immediately called Chase. Of course they state that my account is closed. But Chase owed me $8000. So I called Flagstar but couldn't get through to any sensible person. So I wrote them and inform them that since they are collecting a debt from me for my mortgage, then I'm a debt collector also. I informed them that they owe me $8000 which is to be paid immediately. That was since Dec. 27, I haven't heard from Flagstar or Chase since.


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Chase Bank sold my mortgage to Flagstar last June or July, 2018. The first few months, everything was fine. A couple months ago, they started not posting my mortgage payment correctly and then trying to charge me a late fee of 17.80 because THEY are ones that posted it incorrectly and supervisors refuse to pull it out and repost correctly. I was told I had to pay another 42 something which is what they posted wrong in order for a full payment to go through. I pay it as of no choice and get told it's all caught up. Then they told me on the next month's payment which was paid in full, unless the late fee is paid with it, they will not post it as a full payment which I'm sure is illegal.


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My loan recently transferred to Flagstar Bank in January of 2019. They have been terrible to work with and the customer service is beyond terrible. I was on hold during one call over 90 minutes. My old mortgage company had already withdrew my January payment before the loan transferred. So when the loan transferred a few days later, they transferred, via a wire transfer, my January payment. I was provided with the federal exchange number to verify the wire transfer went through correctly, and the date/time of the transfer. Flagstar continues to deny they received my the payment and I had to make another payment directly to Flagstar to keep my loan in good standing. So I have paid my January payment twice!


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My loan got switched over to Flagstar Bank after a recent refinance that first went to HarborOne. Ok, fine. Figured it would be no issue. First payment due on January 1st, so I set up an autopay on Flagstar's website to be paid on December 28th thinking it would go on that date. I just got a statement from them that the payment was never paid and now I have a late fee of $35.00. Total **, since the website had all my information already in it (routing and bank number) proving that I had set it up, with the "convenient" notification on their site that autopays only take effect on the 2nd payment. Then why wouldn't the site warn me of that at tell me I HAD to make a manual payment? Nice try Flagstar. Not on my watch. Judging by the reviews about this bank, I am getting my loan away from these guys ASAP, but not before ripping into them about the late fee.


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I received a bill from my city tax assessor in November for 1633.00 I called Flagstar. They said it would be paid by 12/5/18. Two weeks later another bill. Called again. They said, "Oh yes it will be paid." A week after that got a bill from my homeowner's insurance. They didn’t get their payment. They went after Flagstar themselves. Third bill arrives today from tax assessor with a penalty. Called Flagstar again. Talked to mortgage department. Blasted them again and said it better be paid within 48 hours. And they are paying the penalty. Don't get a mortgage with these **. The best mortgage company is Quicken Loans or Mr. Cooper.


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This has been the worse banking experience I've had. We applied for a HELOC and they were super pushy to get the process started, then when we ran into some issue and I had questions regarding the loan they offered and wanted to know details before accepting their loan they pretty much stopped all communication with me. I tried calling, emailing, and just trying to get more info about a loan and no response from the contact person I worked with named Rosie. Horrible and unprofessional. They can't take 5-minutes of their time to explain a loan, just expect you to sign for it without providing you any of the information. I will NEVER work with this bank again.


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My local mortgage loan company sold my loan to Flagstar Bank and I have had nothing but problems ever since. Be prepared for a long hold if you are calling customer service. My advice, go to another company if you have the opportunity.


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The people who operate this bank are complete morons. It has been a nightmare ever since a bad bank, Wells Fargo sold to a bank even worse, Flagstar. They are incompetent, unable to fulfill even check services properly. They keep no records of orders, so they never order anything. They shouldn't even exist with this bad service. They don't even function. They are a zombie bank.


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We are a contractor working on a home that was damaged during the storms. Flagstar has had our down payment check since November 22, we have submitted our documents over 35 times via fax and email. And as of today, they can't tell me any update or whether they have received them which we know they have, because another department confirmed. This has been the worst experience ever dealing with a bank to process a insurance check for contract to be paid. We will have to the project completed this week and still can't get them to release down payment check. With no reason why from Customer Service. Don't bank with them and if you have a loan I would recommend re-financing.


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I was never a Wells Fargo customer but am equally affected by this merger. Chase bank sold my mortgage to Flagstar so I opened a checking and savings account with Flagstar and have been a customer since December 8th, 2018. So far, I cannot log on to see my accounts online nor on their app. Customer service is only equipped to change my password but not diagnose why I’m unable to log in. This problem has also affected the banker's ability to get me logged on at the actual branch. Most recently, my direct deposit is missing and the banker at the branch had no clue about where it was. I’m freaking out because on top of all this, I’m one of the government workers who has been affected by the government shutdown. I need my money found immediately and I’ll just start sending checks or money orders to pay my mortgage. Flagstar is behaving like it’s been hacked!


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I have been with Flagstar for a few years and the only reason I’ve tolerated them this long is because I had everything set up to come out automatically. This year alone, I’ve paid over $600 in overdraft fees. I’ve called repetitively and asked them to remove the ability to overdraft but I found is they manipulate your account so you can’t tell you have over-drafted until it’s too late. I only keep money that I need in there and there is no way to deposit money in the same day once it overdrafts. I’ve set up texts and emails and nothing. 


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I had a Wells Fargo Bank account and INVOLUNTARILY been switched to Flagstar Bank when they bought 52 WF banks. After deciding to give them a chance I had to make multiple calls to Flagstar just to be able to log into my account. After barely using my account I am now locked out with my balance saying I am negative $10 million! I don’t make nor have this amount of money. I’ve deposited one refund check for under $20 to this account. I will be closing my account as soon as I am able to get to the bottom of this.


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My house loan with Chase was bought by Flagstar Bank. This company has sent about 10 letters to me and certified letter. This company will harass you constantly. I accidentally mailed house payment to Chase then found out my loan was bought by Flagstar. All of this four days before Christmas. My house payment was behind. But I’m afraid to sign anything with this company to get caught up. Based on every review I’ve read. I’ve always made a payment every month, but yet in one week I’ve received letters and calls constantly. After I see everyone reviews I realize I’m not the only one having to deal with this bank's tactics.


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Long post alert!!! My husband and I recently found out at the end of November that our home loan with Chase was being INVOLUNTARILY transferred. Mind you, we have been through hell the past 6 months. Back story... in July we found out we were pregnant with our 3rd child. August we find out we are pregnant with twins! We decide we need to look into getting a home, due to previous things with my husband's old company, we needed to raise his credit score slightly to get the best rate. So we work with a financial/credit advisor and begin the process. All is great with them! National Credit Care is an excellent company to work with!


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Had a home loan that got bought from Cartus Home Loans by Flagstar. No big deal, it happens. I went through their hoops online and set up autopay with my bank account. First month went smoothly. Second month, just a day before Christmas, I get a letter from Flagstar in the mail. "Your account is overdue! Late fees will be charged if you don't pay promptly and if you don't pay we will send your account to collections and report this to the credit bureaus!" What the hell Flagstar? Went online, and immediately paid my mortgage for the month. However, auto pay is no longer available?! Wow, this is the worst online experience I've ever had. Will never use this POS bank for anything if I have a choice. Now it looks like I'll be spending the rest of my vacation getting re-financed so I can dump this loan and they make absolutely no more money off me.


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I am a resident of Las Vegas but I am flipping a home in Ohio and living in the residence for a little of a year. Needing additional funds, I applied for a personal loan with Wells Fargo and, as usual, everything went smoothly, the funds were promptly transferred into my account. Note: I have my mortgage, two credit cards, my auto loan, checking and savings with Wells Fargo. However, because I was in Ohio when I applied for the loan, this one account was transferred to Flagstar.


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I opened my Wells Fargo account in Michigan when I was living there years ago. Flagstar bought out branches in the Midwest so I was forced to transition even though I now live in Nevada with a Wells Fargo across the street. I was already upset about this enough about this but I have had nothing but problems since the switch. Flagstar told me that I would not have to give new routing or account numbers to payroll and that it would be done automatically. I suppose my first mistake was trusting that they knew what they were talking about... because my money was not deposited. The online banking gets shut down every other day and if you call and try to talk to someone you’ll wait on hold forever. I am sorry for all other Wells Fargo customers that got forced into this. I just opened a Chase account and will be closing my Flagstar immediately.


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I was not given a choice to have my accounts transferred to Flagstar. I learned of this first on radio. 1st mistake. They had 6 months to prepare for this and decided to do it on a weekend during major holiday season. 2nd mistake. They tried to do it all at once rather than a planned transition over time. 3rd mistake. I followed all instructions and when I did not receive cards and checks prior to the transfer I called on 2 occasions and was told not to worry and they would be there on time. They weren’t. 4th mistake. Monday morning was disaster at bank and understaffed. 5th mistake. Customer service rep wasn’t helpful and never returned call. 6th mistake. Not all accounts transferred. 7th mistake. 2nd bank visit required me to make appointment which rep was 30 minutes late. 8th mistake. 


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Fire insurance money $345,000 for dwelling rebuild (Thomas Fire Rebuild) is in an escrow account requiring home inspection to release funds. After 5 weeks and 6 phone calls requesting a home inspection I get the same answer from phone representatives. "I've submitted for inspection, you will receive an inspection with 3-7 days." Every time I call they say the same thing and I do not receive an inspection. The bank is holding the money collecting interest. They claim "we're too busy to take your call, please leave your number and we'll call you back." I never receive a callback, I never get a home inspection and they keep all the rebuild money in their escrow account. I have contractor bills to pay and no way of getting the money from Flagstar Bank aka. Proctor Financial, Inc.


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Since I got my home loan a year ago, it’s been sold at least twice, so now I’m with Flagstar. When I got the loan, I set up an escrow account to pay taxes and insurance. Out of the blue, they sent me over $9000 saying it’s escrow overpayment. Why? They didn’t pay the taxes or insurance. I found that out, because I got a notice of cancellation from my homeowner's insurance, and a delinquent tax notice from the State of California. Not only do they put you on hold forever, but whatever you’re calling about, they have to transfer the call at least twice to get you to the right person. Each time, at least 30 minutes on hold. I am retired, but that’s not how I want to spend my time. It must be even more of a nightmare if you work!


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Worst bank ever. I was with Wells Fargo bank but forced into Flagstar as of December. I was told it should be an easy transition, far from it. Several issues setting up online banking, and then as soon as I started using my card it would work here and there, embarrassing. I called the bank and would be stuck on hold forever and end up playing the song and dance game to get help. Then the other day I get a .27 cent charge on my card and asked if I made the purchase, I say no and ask if I need to get a new card but was told I would be fine. I go to buy groceries 8 hours later, card declined, check my account, checking and savings drained. I call the bank and after being transferred and put on hold several times I'm finally told I have to wait until the charges go through and then call back and dispute them. Because that makes total sense. 


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Flagstar Bank was one of several that I initially contacted for HELOAN bid and I moved forward with refinancing my home based on that bid. When I received the closing paperwork and reviewed it closely I noted that the interest rate was 0.5% higher than bid. When I refused to close and contacted the agent they claimed that the rate had been fixed at bid as he had stated but he accidentally used the wrong interest sheet to create the bid. We ended up going forward with the loan because interest rates had increased in the nearly 2 months it took to process our application due to highly unprofessional correspondence practices and subsequently have had ongoing trouble with their customer service. At this time I am unsure if Flagstar is actively fraudulent or simply unprofessional but I would like to warn others to be wary of their claims.


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After waiting a week since the bank merger to contact CUSTOMER SERVICE, I have come to realize: This bank is a joke. How I wish I would of known this could happen (WF selling/closing branches in the Midwest) when I opened my account at Wells Fargo. WF provided me with great service. FLAGSTAR is nothing. After 4 days of being on hold for an enormous amount of time, and NOT being able to speak with a representative, I finally got thru at 7:30 AM. I am currently overseas and is not easy to communicate back to USA.


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Closed all of my accounts with WF before the change. Got a letter in the mail from Flagstar dated 12/7/18 notifying me that my account (that was closed) was overdrafted. I called and waited over 30 minutes on hold. They said that it was a service fee but it had been refunded. I notified them that all of my accounts were closed before the change and they were unable to tell me why they still showed one open while the others were closed. They said that I could go to the branch and close it (long lines) or write a letter and send it to the branch requesting it be closed. Call was elevated to a supervisor and she said the same thing. I do not feel comfortable just sending a letter, who knows if it will actually be closed. So it looks like I will need to take time off of work with no compensation to close my accounts...again.


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Our VA Home loan was sold by Cenlar to Flagstar for servicing in November. Absolutely a clown circus for customer service and support. I have simple questions and they couldn't provide a complete answer. Just try and get a Supervisor or Manager on the phone... lol... Run, fast, with all of your $$$ and don't look back. They are absolutely the worst at everything and we've only been a "customer" for a few weeks. RUN!


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As I entered the main branch downtown I could see there were a lot of very unhappy customers, and the flip chart displayed clearly spelled out those things yet to be satisfied like the ATM machine, which, I would think would be the most immediate thing to be operating after the name on the bank's sign was changed, or before! These people would have been perfectly at home carrying ball bats or axe handles, like in the old west days, but no outward displays of hostility erupted, at least while I was there. Hopefully, this will prevail, but for how long?


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Just another angry customer whose Wells Fargo account was transferred over. This has been the WORST experience. App doesn't work, website doesn't work, on hold now for 31 minutes and counting on the phone. Debit card doesn't work in the ATMs, I have no idea how much money I have in my account and can't find out. Once I find out, I'm taking it and closing this account. I will NEVER bank or recommend Flagstar. This is ridiculous. And just SUPER happy this is all happening right before Christmas... If Flagstar wasn't equipped or able to handle the transfer they shouldn't have done it!


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Horrible customer service. I was a Wells Fargo customer. Said direct deposits would not be affected. Still have not got my money. All they could tell me was pull out cash and put my account into negative. And every question I asked was answered with, "I don't know."


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“Transition” has been a week. Still no access. Direct deposit not available, worst customer service possible!!! Sleeping in my car because my money is not available and it is 15 degrees outside and I am 300 miles from home!!! Definitely getting rid of this bank!!!


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I did not want to become a Flagstar customer, but Wells Fargo sold my loan account. Now I don't have access to withdraw money, and their online banking system doesn't help. I've been on the phone for 35 minutes and counting. Transferred to my 6th customer service rep, and still, no one can help.


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Well over one full week with absolutely ZERO access to banking, no balance, no deposits, withdrawals, unless I go stand in line for 45 minutes at local branch. None of the options work on the website. NO ONE ANSWERS THE PHONE WHICH THERE IS NO EXCUSE FOR. HELLO? YOU HAVE PEOPLES MONEY! I understand this was a transition from Wells Fargo, but why make the transition if you are not 100% ready, this shows the decision making ability this company has, BAD.


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Updated on 01/24/2019: They refuse to let me pay my monthly mortgage payment early. I have to fight with them to fix it. I'm military deployed to Africa so I want to make sure the payment gets there so I pay early. They keep putting the total payment as the principal so when I make the next month payment it's later than it should be. I keep asking them to sell my mortgage. They are the worst.


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I’m another one of those Wells Fargo unfortunate transfers. I was told, at least at my branch that only the ownership was changing and specifically told my money would not be touched. This change happened while I’m 1000 miles away from home and all of a sudden my card, only funds on me, don’t work. I’ve tried to call several times over the past few days and every time I’m on hold I’m hung up on. So thanks to this. I’m stuck indefinitely here, missing finals, doing weird desperate stuff for money just to feed myself, and trying to open a new bank account somewhere else. Thanks Flagstar.


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Unfortunately, I am one of the victims of this transition who still cannot access their accounts. On December 3rd, I attempted to set up my online banking at flagstar.com with no success. I had followed the instructions exactly and even went as far as to try on different computers with different browsers. The number I was given to call when receiving the activation error gave me a recording and then promptly disconnected when I called it. I continued to try the number and also the activation on flagstar.com periodically throughout the entire day, with the same results. My local branch is open 9-5. I work 8-5 out of town and have to take time off work in order to do banking at my branch. There are no other branches closer to my work, which is 30 miles away.


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I'm writing this review while being on hold already 45 minutes! I had a business account with Wells Fargo and have extreme regrets that I didn't research Flagstar prior to the takeover date. I'm furious because I really don't have any extra time to wait in the long lines at the branches here in South Bend nor do I have time to wait on hold for what has now been almost an hour. Did I mention I tried calling yesterday and the same thing. I went to the branch and because of the long wait time I couldn't stay. There is no helpful information on their website about setting up an online account and I quite frankly will have to bite the bullet and go wait in line at a branch! Yes~ as soon as my account information is straightened out I will be changing banks!


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They raise my interest rate more than the Feds raise interest rates. They charge a $50 ** fee on your HELOC to "maintain a revolving line of credit". They tell you if you open a checking account with them with $200 they will reduce your rate by a half of a percent. They do, but if you don't use this account every 60 days they take $60 out of it as a penalty. By the time I found this out, my account was down to $60. I HATE THIS BANK. I will be transferring this loan as soon as possible and hope to never do business with them again.


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I normally am very caution and do not write negative reviews only positive ones. I have been in the customer service in 3 different industries over the past 30 years. There is too much negativity in the world. But after spending over 4 hours on hold over the past 2 days, enough is enough. I thought that I was fortunate enough tonight to actually get through to Flagstar customer service after 45 minutes on hold. I spoke to someone named John; he was terrific even though he could not help me access on accounts online. He promptly, after trying a couple of different things send me to tech support. 


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Flagstar Bank is horrible. Like a lot of people on here I was a Wells Fargo customer who was forced to switch. Flagstar has made it very difficult to even set up an online account and access my money. Luckily I have an account with another bank and have some funds in there. As soon as I am able to I will be closing this account and putting everything into another bank. Their customer service is terrible and I advise against joining them. We received word that Flagstar bought Wells Fargo branches back in June. That was six months ago, they should have been prepared for this. They are completely unprofessional and not worth your business.


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I am also one of the incredibly dissatisfied former Wells Fargo customers. I never received a debit/ATM card or any checks in the mail. I'm unable to access my money or pay my rent because of this issue. After waiting 2 hours on hold with customer service, I was told that my debit card would arrive in 12-17 days. Are you kidding me? When I asked what to do with my direct deposit, the agent said "I think it should be okay." What does that even mean? This is my only checking account and I can't afford an "I think" statement. Terrible bank and terrible customer service. I'm switching banks as soon as I can access my account.


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This is the worst transition ever! I do not know why Wells Fargo decided to sell Indiana based accounts! I am unable to access and view my account information online. I also called 3x, only to be on hold for over an hour or so!


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This bank overtook my original bank (Wells Fargo) and had nothing in place for the overload of the site. I went to the office today, typically no wait and found the entire lobby full of people making attempts to update their banking information. The computers would constantly freeze up or the associates had no idea what they were doing. I waited 3 hrs and ended up leaving. I’ve now been on the phone for an hour waiting to speak with someone. This was completely avoidable but Flagstar did nothing but send wrong info in the mail and now I cannot get on to check any of my banking information. I will be going elsewhere, especially after seeing all the negative reviews. Why chance my money to a bank that can’t even put infrastructure in place when taking over a mere 52 branches.


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I wanted to move to state that still had Wells Fargo. However I missed deadline. I got all my new intro pamphlets in advance. New courtesy checks, and deposit slips. Read everything & activated new card, took out some cash for weekend, and prayed. My auto deposits have cleared, my balances have transferred over, atm card worked smoothly, and I notified all auto parts of new routing number. Cannot get mobile app to download, and mobile banking is offline today. I'm sure a few days from now all will smooth out.


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I am one of the new Wells Fargo customers and this transaction has not gone well at all. Both my wife and I are on the account, but only she got the ATM/Debit card. I called and they said I would need to wait till Mon 12/3 to order a new one, they couldn't help. We never received our checks they told us they would send. Our son also banks and has accounts with Wells, he never received his ATM/debit card either. I tried the online banking here on 12/4, I get a "system error" message and to try back later. I can't get to my accounts, pay bills, we only have one ATM and I was on the phone for 15 mins before finally hanging up waiting on customer service. Terrible transition, terrible customer service, terrible bank - we are looking for a new bank right now!


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I was stolen from wells Fargo from this bank. Transition was supposed to be smooth. Everything supposed to be easy. NOTHING has been smooth or easy. I called customer service for assistance and I was on hold for 2 hours just to have them drop my call. I can't get logged into online or mobile banking. They said these would be available at 9am on the 3rd, not sure when they actually were, but this is the 4th and finally got the mobile app, even though I can't log into it. Calling them just to get deposit information is impossible. Wells Fargo was so much easier. I shouldn't have even been switched because there are no Flagstar banks in the state I live in, hope there never will be. I've already created a new account through wells Fargo and will no longer deal with Flagstar once my direct deposits can switch over. I recommend no one to this bank... find another!


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I am one of the Wells Fargo customer that got sold to Flagstar Bank. The experience has been horrible. Our checks only have my husband's name on it. I called them to let them know there was a mistake and they told me there was nothing they could do. They gave me the check ordering number and I was told they could not change the name on the check because of security reason. I have not been able to download the mobile app. I send an email and the response I got was they would answer me in 3-5 business days. Really!!! I did not ask to go to this bank and I and shopping for a new bank. They told us it would be a smooth transition, I am still waiting for the to happen. I am worried that our payroll direct deposit will not make it into our accounts but we will have to wait and see. I guess they don't realize it the first of the month and people need to pay their bills. I would suggest to transfer your account out of this bank as fast as you can.


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Currently Flagstar bought out Wells Fargo in our area. I was not exactly happy about this transition but wasn't a huge deal at first I guess. However, they decided to do the merger at the beginning of the month when people need to pay their bills. This would be fine if it was a smooth transition. First of all there was no notification process. So now my account is disabled at Wells Fargo and I have no idea why. 


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Our loan was sold by a local bank as part of a bank merger. NOTHING has gone right. The website is a joke. The customer service is the worst of any business I've EVER done business with. The wait times of 45 minutes is ridiculous and the phone message you receive while on hold - 'we do respect your time and appreciate your call' is insulting! I've been dealing with a flood hazard insurance issue (even though our structure is NOT in a flood zone) for over 3 months. Buyer BEWARE. The 'mandatory' flood insurance forced an escrow shortage, even though I submitted FEMA documentation/map that identifies structure is NOT in flood zone. There no provision to appeal or correct. If a mistake is found, once they don't refund you money - they apply it toward your loan balance (so I've been told).


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If there was a zero star to earn this bank would earn it easily. My account was transferred from PHH mortgage 2 months ago. The options for making an on-time payment are few. The website is down and the service representatives have not been trained to handle the high call volume. They informed me that my account was in lost mitigation when in fact it was not and the next customer service representative could not take my payment because her system would not allow. For the last 2 months have been a headache. The website is not friendly and provides minimal information except for that 15 fee to complete a payment over the phone. This company makes customers feel like a 3rd party lender who is out to take your money. I would never in a million years submit an application for any of their products! BEWARE. They feel like scammers.


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Cenlar sold my loan to Flagstar. I tried to register with Flagstar before my loan due date on 12/1 and the website was down. The bank had a phone message stating they will not charge late fees due to the disruption in service. When I was finally able to log on on 12/1 they charged me $15 late fee. They charge you $15 to pay your bill over the phone even though it is automated. I have had other mortgage companies in the past, Flagstar is the worst, fees are excessive and staff is not accessible.


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They have three ways to pay. Pay online for free but their system is broken! You can't even log on to register for the my loans to pay them. You can mail a payment but who does that anymore or you can pay by phone but they charge you $15 to take your money which is about as ridiculous as it could possibly be. So in short they are terrible. I wish I would not have been switched from Cenlar to this sorry institution. I would not recommend anyone using this jacked up bank.


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After Hurricane Florence damaged our home we sent our insurance checks in to start the repair process. Well 2 months later and we haven’t received a dime! If you're planning on using Flagstar, DON'T DO IT.


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It's bad enough to have to be victims of a national wildfire disaster (Thomas Fire of Ventura CA 12/4/2017. But, to have our mortgage company treat us like this is wrong. I thought evacuating our home during a wildfire was horrify enough. I was wrong, dealing with Flagstar Bank has been the worst. They don't answer their phones, they don't return calls and I have even called many times to be placed on hold while I wait for assistant. The average wait times is 60 minutes, and don't count on them to even answer or pick up.


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Last year my mortgage was sold to Flagstar. I am a good customer and pay my mortgage early every month. I had a flood in my home; the insurance company sent the check to the bank. I was forced to pay for all repairs out of pocket. I fought with the bank for the insurance funds and after completing the inspection, they still owe me almost $4,000. They refuse to give me MY money back. They have an excuse every time I call. First, I have more than an hour wait each time I call. They have a different excuse, at first they blamed me for not getting all the paperwork correct. I paid a lawyer to fill it out, so I know it is correct. 


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Consumer beware! I have now been in the process of taking out a small home equity line of credit with Flagstar for SIX MONTHS. They take weeks to get back to me. They lose documentation. They say the loan is almost approved and then weeks later, they demand MORE documentation. I'm overqualified for this loan, have sparkling high credit, a high net worth. I'm the kind of borrower banks trip over to snag. Yet I've been stuck in purgatory with Flagstar for 6 months. The process has taken so long, they are now demanding updated documentation. They have lost my corporate tax returns. It's insane!! RUN from this lender.


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This bank is a joke. Never found a bank so slow-- always. Takes them at least 20 minutes to complete simple transactions. Try to create online account, can't. Not enough space on THEIR part for my long email address. Use a different email. Type in a username. Type in a password. Tells me password cannot contain username. So, try to create new username. Won't let me. Close browser. Get online again. Go to Flagstar. They have decided I have signed up for online banking, when I did not complete the form because of their requirements. So, I "log in." Tells me the info is invalid. No **, Sherlock! 


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Horrible customer service. When you call them they state that due to heavy call volume it might be a wait. The same message has been there for MONTHS. I have called this company trying to notify them that they need to pay our clients home insurance premiums and have been placed on hold for over 45 minutes without reaching anyone. TERRIBLE CUSTOMER SERVICE. If you can, leave this lender.


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Flagstar bought my loan, and since then it's been AWFUL. They didn't include my homeowner's insurance in escrow even though it was clearly stated in my closing docs, and had been set up that way for previous years. I received a notice from my insurance company that if I didn't pay they would cancel. I called Flagstar and their customer service didn't even say sorry. Then they didn't have enough money to pay the insurance. A month later, property taxes were due. Then my escrow went into the negatives. 


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This Bank has the worst customer service ever. Waited on hold yesterday for almost 3 hours to find out where my check was. Finally found a person in customer support to help. Said they would get back with me the next day. Never heard back. Need my check to pay contractors. Worst systems I have ever, ever seen. Romper-room stuff... No email or callback system. You just sit and listen to their stupid recording play over and over. If anyone else has a similar issue you might try calling Stephanie ** at the corporate office **. She is the VP in charge of the insurance area - and obviously in way over her head!


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I have an insurance claim for damage from Hurricane Maria. I filled out all the forms and everything seemed to be going along ok. They sent me a first draw check from the insurance settlement. I got some work done and then requested an inspection. Inspection done and second draw check mailed within a week or so. I completed all work to my house and got the final inspection done. 2 weeks later I call to make sure everything is in order as I'm expecting the last check in the mail any day. They tell me they're moving things from Detroit to Arizona and my claim shows no paperwork at all in the file. Are you kidding??? Asked for a supervisor, they say none are available. They can put me on a callback list. The work on my house is done and I need that check as I took out a loan to cover the repairs. Horrible customer service. Sent an email to their CEO. Ridiculous.


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Our insurance company (AAA) had to put our name and Flagstar Bank our insurance check. Recent fires has left us with a considerable amount of smoke and ash cleanup! We had to send them the check... We have never heard back from them??? This is more than a month now! In the meantime we are breathing the ash and other toxic materials that were left behind for the fires. I can't afford to pay for the clean up out of pocket. So we just breathe the stuff... Probably need to hire an attorney and sue them for damages to our lungs and other organs! I have been fighting cancer and I am sure this will just aggravate the issues. I have been looking for numbers to call...now that I am on hold with Flagstar insurance of 2 hours plus. About the animated message they play every couple of minutes. They have respect? I don't think so! I am so not impressed with this horrible company!


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After a hail storm in July, I was able to get insurance storm adjuster out, and got check for damage. Since made out to my wife, myself and also mortgage lender, was told to send to Flagstar. They have since moved claims department and apparently can't find check, but I have not been able to talk with anyone or send email or contact anyone. It's like they have their money, now don't care. Regardless, I got my roof totally repaired in early October, but can't get moneys back from Flagstar to pay them. And I don't have $15,000 sitting around to pay it myself. Contractor has been done with work for over a month but I cannot get contact anyone at Flagstar. This is the sorriest excuse for a bank I've ever worked with and I'm almost 70 years old. Today (11/14/18) I have been on hold for over two hours with no one answering the phone. Help!!!


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I wish my mortgage wasn't sold and yet I can't refi since it is a rental. These two department need to communicate with each other (loans and insurance). Never have I ever received a final notice on anything. This bank threatened to buy insurance for me, but yet they never communicated to me that they switched insurance departments even though they sent the letter on Oct 31st and switched on Nov 1st. Really??? I agree with everybody. Short of filing a complaint with the Michigan state banking commission, trying to get a solid answer from Flagstar has without-a-doubt the worst customer service of any bank we have ever dealt with.


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I’ll start by saying that since January 2018, when I experienced a flooded basement due to a broken pipe, I have been fighting to get my home back to its original state - it is now November and I live in the northeast US - I still have a home without heat... Representatives to respond to emails, customer disservice pushes back to the rep handling claim...it’s just a nightmare. 


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My experience with Flagstar Bank goes beyond imagination. They sent two check for the same amount to the same insurance company with only 10 days apart. I called them 29 days ago and they said that it was fine that the money of one of those checks would be posted back to my account. For the last 10 days I have spent every day over one hour on the phone talking to them and to a supervisor. When I don't get hanged up, I am told a whole different story by the people I speak to. The story ranges from, they don't have any information so they don't find the check or they just blame it on the insurance company. I am still waiting on my money. They don't give it back. I have been robbed by this bank. They charge me a high interest rate, yet they have my money and pay me zero. I don't know what to do.


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Short of filing a complaint with the Michigan state banking commission, trying to get a solid answer from Flagstar has without-a-doubt the worst customer service of any bank we have ever dealt with. We have over $16,000 in insurance checks that needed a third party signature so we sent them USPS signature required in the belief that the return checks would be sent back to us in a timely manner. We were sadly wrong. The return signature indicates that the checks were received on October 26th but while trying to follow up with customer disservice were were first told they couldn't find the checks. Now, with the past several time wasting calls we are being told that they are updating/changing their computer program and can't see if the checks have been sent back to us. 


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I have spent years with other companies without any problem. Flagstar has been a total painful experience. Our original finance company sold our contract and the relationship has been downhill ever since. The main current issue ongoing was insurance coverage during the transition. We have always been covered from day one but Flagstar is trying to charge us for their lack of understanding the basics or just plain old piracy. Nothing to do but endure or refinance away from this pitfall. As a professional engineer, I truly believe they are not worthy of any business based on the customer experience we have endured. Bottom line up front, if you hear of see the words Flagstar Bank, I would advise you to turn away and refinance elsewhere. Hope this heartfelt comment is useful to others.


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It seems like there are a lot of people in the same position with their loss claims and Flagstar not releasing any money, enough for a potential class-action lawsuit. I might be updating this review with an email to put that together if I see a few more. My repairs on the insurance claim was completed months ago, and I haven't even received initial payment for the materials. Their loss claims department tells me checks were mailed if they even respond to emails. They don't give me a phone number to call. I've spent 4 hours total today on hold with the department and, I kid you not, they transferred me to HERTZ RENTALS at one point. This is, without a doubt, the worst experience I've ever had with a bank.


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It is sad that I have to give Flagstar a single star... should be zero stars! Flagstar Claims personnel failed to follow-up or follow-thru on anything they said they would do. Example: my home was damaged during a hailstorm in Fountain, Co in June 2018. We immediately filed a claim with USAA who inspected the damage and cut us a check all within 2-weeks. However, USAA is required to put the check in my and Flagstar's name. Because the damage to my home exceeded $20K, I also had to file a claim with Flagstar. They indicated it would take 5-7 business days to process and re-issue the check so I could get a contractor to begin working to fix the damage. After waiting 3-weeks and still no check, I called again. They indicated there was a mistake on the paperwork which we completed on the same day and emailed back. 


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This company has been okay until I had hurricane damage to my property. They are very unprofessional and incompetent. They have been holding my final insurance payment check for over a month now! They first were insisting on additional docs that were hard to get from insurer, but I finally managed to get them. Sent them to them via email and I keep getting the run around. Every time I call I get different answers and they keep stalling, holding my insurance check, refusing to release it. They think it's a big joke and act like they're above the law. 


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First... refinanced with Flagstar and everything seemed to be going fine until, ten months later, that they had bought an additional insurance policy for some reason? They already had my Allstate information so I can the additional policy and upon threat of being sued, that company refunded my money. Flagstar denied any wrongdoing. Warp ahead to 9/18... I just finished refinancing with LoanDepot (a much better company) and the amount they sent Flagstar was about $1400 more than the loan balance. After several months of phone calls the final story was that I owed several days of additional interest (amounting to $1100) so, I advise anyone looking at Flagstar to RUN in the other direction as fast as you can!


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I honestly have no clue why there are so many bashing reviews on this company? My mortgage loan was bought by Flagstar Bank and it has been effortless with their online banking system. I have used their online chat to get a question of how do I set up biweekly payments and the question was answered and the form sent out immediately. I've set up my payments and have had zero issues. I will most certainly update this review if anything should change. When I first learned that Flagstar bought my loan, I looked up reviews and they seriously had me scared. At this point, I literally have had zero issues and every interaction has been positive.


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Our loan was bought by Flagstar, it has been a nightmare ever since. Their customer service is revolting, I would never ever ever willingly choose this bank! Immediately after they bought our loan we started getting letters in the mail from our insurance companies saying we were past due, requesting payment, and threatening to lapse our insurance due to lack of payment. I spent over 3 hours on the phone trying to get them to pay the insurance, and they were completely unwilling to help. 


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I sent in my mortgage payment in for $3500.00 and on the check was written Three Thousand Five hundred. They cashed my check that was written $3500.00 for $35.00 and put me in default. Customer service representative argued with me that the legal line is not the writing. Wish I had a different bank!


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Wish I could give them 0 stars. Seems like a bank which hasn't learned anything from Wells Fargo fiasco. They ran escrow analysis for us and charged PMI twice asking for around 200$ more per months. I have been reaching out to their customer support with no luck. Wish I could get rid of them.


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Asked a simple question about insurance escrow and they refuse to answer it before their scheduled escrow analysis months later. Worst customer service I ever heard of. Meanwhile my payment accuracy is in doubt and may be paying too much every month. Ridiculous!


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I really have a hard time paying for something that benefits billion dollar companies. Specifically, I'm speaking of PMI. This insurance benefits Them not me, yet I have to pay for it. I put 10% down on a home loan and they forced this insurance upon me. I inquired as to how I can have this removed. I was told it would automatically be removed when I reach 80% of the loan paid. Once that happened, it was not removed. Instead I was told that I now had to reach 78%. Once that happened, it was still not removed. Instead I was told that I would need an appraiser to come to my home and reassure the LENDER that my property has not gone down in value. 


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Working with Flagstar to refinance my loan started out to be a great experience, but then went downhill. My insurance was due around the time of the closing, so my loan officer unilaterally decided he was going to pay off the insurance. He told me I needed to bring a check to the closing to cover the difference in paying off the insurance. I told him I didn't agree to that and I wasn't prepared to do that. He got very angry with me and yelled at me on the phone. He told me that paying off the insurance HAD to be done and not paying it was a deal breaker. 


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I wish I could give this company a zero star. I refinanced my home through a different mortgage company. Within a month, they sold the mortgage to Flagstar. Shortly after, I went through a separation and divorce. I am currently a single mom. Payments fell behind (no more than 3mos). I have brought the payments current...yet for some reason they continue to tack charges onto my statements and holding over $1,000 in a suspense account. (With a mortgage payment of 1234.00 a month, I have paid to date 6300.80 in the last 4 months. That's over an entire extra mortgage payment.) Each time I pay the new amount to release my money...they add more money owed. 


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Please have somebody review how Flagstar confirms hazard insurance on properties with a Flagstar loan. They keep sending notices that the insurance was not renewed and that they will issue expensive insurance on your behalf. The problem is that the insurance (help by the HOA) is not cancelled and has never cancelled and the policy is with the same vendor since the beginning of the loan. The employee didn't even have the number of the insurance carrier or a contact number on file. Twice they have sent me this correspondence and it takes great effort to correct it. Somebody at Flagstar is dropping the ball on confirming insurance updates. It makes you think they have a side job selling expensive hazard insurance.


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My father recently moved to Florida from Michigan. He had been banking there with Flagstar bank, in Northville Michigan on Haggerty and 8 Mile Road. He opened up a bank account in Florida at Chase, and requested that Flagstar transfer his money there. They would not wire it, and they indicated they would send a check by mail. This is a large amount of money: $70,000.00. They insisted on doing it in this fashion rather than wiring it. They claim to have sent the check via UPS overnight via UPS. My father never received his check. They claim that they have sent it via UPS. That UPS has lost it. They beat around the bush when we ask them how they are going to replace this check and to top it it all when we had a conversation by phone about this issue, they hung up on us!


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Just got a mortgage with Flagstar in April 2018. Shortly thereafter got a letter stating we did not have hazard insurance and they would purchase insurance for us at a much higher premium. Contacted Flagstar and they called our insurance agent in a 3-way conference call. Our agent assured them we did have insurance and sent them the proof of insurance and Flagstar agent assured me all was well. Today, June 19, 2018, I get another letter from Flagstar stating we did not have hazard insurance and they were going to purchase us an insurance policy for $6,393.05. Our insurance only cost $1100!!! So now I am back on the phone with Flagstar trying once again to get this straightened out. I may be in search of a new mortgage company very soon as this experience is definitely not to our liking. Don't go to Flagstar for a mortgage! I am obviously much more capable of handling my own escrow than anyone in their employment!!!


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HORRIBLE CUSTOMER SERVICE and UNETHICAL - AVOID IF POSSIBLE. Getting a loan through Flagstar has been one of the worst experiences we have ever had. From the "senior" loan officer Geofrey ** to the branch manager Andrew ** the work ethic and communication have been unprofessional, at times bordered on deceptive, and have been with no apparent recourse. Our real estate agent has been in business for 35+ years with multiple industry and community awards and also shared our sentiment about the way that Flagstar does business- in fact our real estate agent informed us that she had advised clients to decline offers made on homes based on the funding being through Flagstar Bank.


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We should all get together and SUE the Flagstar Bank people. They are by far the worst company in America. They kept asking for proof of flood insurance, sent several times. Now they want two separate policies, homeowner's and flood insurance, because they are combined. I've asked them numerous times to show me in writing a policy or procedure requiring this, no one can. I received a letter from them saying they have bought some flood insurance for my home for over $5,000 a year. Looks like it's time to bring in the ATTORNEYS, this company should be investigated and shut down.


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We Bought a house and our mortgage was sold to Flagstar Bank. Then we sold our old house and wanted to make a large principal payment to eliminate PMI and save over 2k a month on interest and bring the large monthly payments down through reamortization. We had to get our 1st mortgage company to help us get Flagstar to even start the process and they stalled another 2 weeks then Flagstar would not let us make the payment before paying our large mortgage payment with excess interest fees one more time. Then we paid the principal down well beyond the "80% Loan to Value Ratio" after owning the house for only 3 months but Flagstar did not remove the PMI. Loan to Value Ration needs to reach 80% to remove PMI. Our LTV is at .076 (between 7 and 8%) (10 times the requirement).


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I work for an insurance company and have my policy with my company. When Flagstar was contacted 2/20/2018, they requested my insurance to see if I had any. I had had a policy since we purchased in 1/3/2017. I gave them both since it is a wrap around with fire (CFP) and Farmers. No problem. Paid CFP myself. They just needed to pay Farmers. My policy almost expired. This is in my escrow account but would not pay it. Then I found out that last year I had an escrow check, which was sent to wrong address so it went back to Flagstar. I contacted them and they told me that since it came back to them it was added back in to my escrow account yet I received from my tax the 1099 saying I received money. No I did not. And no I cannot get it back. 


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We have been with Flagstar Bank for years, my son bought an item online for $4.95. The online business is scam. They end up charging us $89.95 for S&H. We called the card dispute at Flagstar Bank. After 3 months waiting for the dispute they decided to pay the online business. Because of the terms & conditions on the 10th Paragraph/page in a very fine print says they will charge us the $89.99 for S&H if we don't contact them within 15 days. Well we did email the company and they never responded, their email system works within their webpage, so we have no record that we sent the email and when we tried to call them it is all automated and no one answers the call. 


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Old, clunky, slow, hard to work with. This is a company that refuses to use technology. Try updating information, paying more, or just simply getting any level of help from them. Impossible. They can only operate via fax or mail and that is on their best day. The internet scares this company, but they love a good call center with lots of hold music and no one who can help.


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545% increase in Hazard Ins. Coverage cover their mistake! I refinanced 3 rentals and my personal property through a broker & Flagstar bought my mortgages. The same mortgage broker handled all loans; three were closed on the same day; 12/1/16. All monies to pay taxes and hazard insurance were escrowed. Seven months after the close (July 2017), I received a letter from Flagstar that they've just uncovered that one of the properties did not have hazard coverage and that unless I produced evidence of coverage from the date they bought the loan package (12/16/16 was what they claimed was the date they did this). My insurer sent a letter requesting payment from them from escrow on 11/16/16 (they provided a copy to me--with the correct Flagstar address). Until I provided evidence of this, they had claimed they had never received a request from Nationwide. 


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This company is so annoying. I am a vet that was given an opportunity to lower my interest rate. But to tell you what if I had read reviews with this company I would have not done it. I was already shady bout starting a new mortgage with a new company. And these people showed me why. They call me every month after I asked them not to call. To ask me when I’m gonna pay my mortgage if it’s not in by 1st of each month. That’s right there gets on my nerves. I have had to damn near cuss people out every month. Then the lady got the nerve to say, "It would be annoying if we got you with a late charge every month." Look here first I have to be late to get a late charge which I am never late. So why call me, "Oh we won’t call if you just go online and set up a future payment." I know that... Stop calling me!!!


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There is a rule for FHA loan regarding PMI. When I signed up for a Mortgage Flagstar didn't explain that at all. When I later inquired about dropping PMI, I was told that there was a rule that one has to keep PMI for at least five years. I contemplated refinancing as my equity was such that I would not need PMI. Interest rates were still around the lowest point in decades. I kept my business with Flagstar. Now the five years have expired and I am being told that there is another rule and it has to do with reaching a certain level of equity. Somewhere around the 20% range. My equity is between 45% and 50%. Another rule: It has to based on an assessment from five years ago. Bottom-line: Deal with a lender who gives you full and honest answers and that is not Flagstar.


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I received a notice that my rent would increase due to my escrow account going up. I explained that I was not able to afford the entire increase and would be $78 short. I was told that was unacceptable and they would not accept my payment. I was then transferred to 3 different people and when asked to speak with a supervisor she was VERY rude and threaten me with a late fee and reporting to the credit bureau. No one tried to help me nor understand my situation this one time. I will be refinancing ASAP and will not refer ANYONE to this company.


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On 11/16/17 I sent in the full payoff provided to me by the payoff department at Flagstar. After about a month, I contacted the bank because I had not received my title. At that time I was told that because I did not send the payoff by certified check that I had to pay an additional $105 in interest and fees. Of course they took the payment that they received on 11/16. When I asked why I should pay the extra fees I was told because their system processes the payment differently. Flagstar received and accepted the full payoff within the payoff period. Because their system processes it incorrectly I am penalized?? That should be illegal!!


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The main issue I've had with Flagstar over the past two years that I've had a mortgage with them is their lack of clear communication. The paperwork they insist on sending in the mail, their website, and information given to me over the phone never match up. This has been an issue since day one. It has become a more dire situation since my house flooded during Hurricane Harvey. I took the 3 month deferment on paying my mortgage. At the end of the 3 months I arranged to pay the arrears payments over a 6-month period.


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This company should have -5 (minus 5) stars They have an auto-dialing system and are located in Michigan. I am two hours behind, Mountain Time. They will call my number 15 minutes after my time, so needless to say you can't speak to anyone because they are closed. This is senseless and annoying and they say they can't do anything about it. This is the worst company I have ever dealt with and they continue to be impossible.


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I used to like this mortgage company and then today, two days after cancelling an online payment on their website in which I also received a confirmation number, they charged my bank for a second mortgage and overdrew my account. I called the company and all I got was demands about what I had to do to get my money back. Not even an apology. Then, when I asked to speak with a supervisor, he was condescending, arrogant and rude and continued to try to talk over me. Kinda one of those guys with a man bun and skinny jeans sitting at his computer playing Call of Duty and then claiming to be a veteran kinda guy. You know the type I mean but I digress. This company sucks in my opinion and all it took was one unlawful withdraw from my checking account, one smartass customer service rep and an egotistical supervisor for me to change my mind and post this.


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I had a major flood in my house. My insurance adjuster came out review everything and approved funding. Of course the $$ was released to both my name and Flagstar which I endorsed over. The unfortunate part is my mortgage company sold my loan to Flagstar who REFUSED to release $$ to me and insisted on releasing $15000 to a contractor that has NOT STARTED work on my property yet! Anyone in the right mind would NEVER release large amount of $$. Not only was the supervisor Andrew ** rude and arrogant, he blatantly said he would not speak to a client because he has 700+ employees. He was RUDE and obnoxious to me but to my insurance company too! I tried to contact his supervisor which one could never find in that bank. DO NOT do business with Flagstar, worst service you’ll ever get!


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Flagstar would NOT work with me on my payments when I flooded (Harvey). This next part belongs on another review board but I have to write it here too. When I refinanced my home in December the Mortgage Broker took it upon himself to NOT add my flood insurance back onto the escrow so I was without flood insurance because I made the mistake of trusting him. This Broker also chose my loan to go to Flagstar! Double whammy! I can't make this stuff up.


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I applied on August 3rd for a mortgage with Flagstar Bank. I met with a man, Caz, who said I was pre-approved, no problems. I specifically said, "I got out of the military in Sept 2015 and haven't worked for 2 years. I have only been working 2 months" and he said, "Your salary paid! That's no problem at all". I signed the contract with my house, paid for an inspection, and appraisal and spent countless hours filling out forms and dealing with this process. On Sept 8 my mortgage was "approved with conditions". I was excited and expected to be able to move in within a week.


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I wish this review site had a negative 100 review because I feel a 1 is way too high for my opinion of this bank. My sweet 90 year old dad was going to switch bank accounts and so opened a checking account at Flagstar. He opened it with an initial deposit of $5 because had to go his other bank to draw out funds and put in this account. The rep at Flagstar told him his checks would be free for the new checking account as part of the promotion. Imagine my dad's surprise when he opened his first bank statement from Flagstar and found they had charged him a hefty fee for the checks and on TOP of that charged him a ridiculous OVERDRAFT FEE because he didn't yet have funds in the account to cover an expense he was told would be free!!! He showed this statement to me and was very upset and confused on why he was getting these charges he should have never incurred!!! 


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We refinanced our loan and received a lower rate but they were so sneaky. In tiny print the loan was extended from a 30 to a 40 year mortgage and we did not catch this until it was too late. Also, We are at the loan to value ration where the PMI insurance should come off automatically. They want us to pay $125 to have someone come to the house and determine the value. I have even sent them paperwork showing that we have invested over $20,000 into the home and we have paid off more than that amount. They are a deceitful company and I would not recommend them to anyone.


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I applied for Flagstar's fresh start program after my car insurance tried pulling numerous times and causing major OD fees, which makes no sense in itself, why does flagstar get to charge you OD fees if money wasn't taken out? Anyway, I spoke to the useless cust rep in the fresh start program and she went through everything pretty clearly, or so I thought. I have another account with this useless bank. So after agreeing to everything and only understanding what she explained to me, I was under the impression that they would contact me with first due date in two days, and then it would be monthly until paid. 


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Be careful when talking to Flagstar about a VA Refi. The stated, and documented, VA Funding fee for the first time use is 2.15% as shown here: **. In my case, I wanted to refinance an existing FHA mortgage, which is considered a Cash-Out Refi, for VA purposes. The principal outstanding on my existing mortgage was $118,500, roughly. Taking that amount times the LEGAL 0.0215 = roughly $2,500. On my loan application, line g, the Funding Fee is shown as $4,075. That amount was added into the loan amount, which I was fine with. The issue arose on line n, where the $4,075 was added in a second time, thereby increasing the loan amount. My warning is this. Beware that the funding fee, and the percentage used for the calculation, is a FIXED variable. So you can do the math yourself and according to VA Benefit specialists I spoke to at the VA, it should only be added in ONE time, not TWO.


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I obtained this mortgage through a broker who I assumed knew what he was doing. Mistake #1 of our home buying experience. My valuable advice to you: NEVER let a broker choose your bank and NEVER EVER use Flagstar for anything. They were an absolute nightmare from day one and even after the house sold. Our experience is basically the same as the rest of these complaints. Raised our rate on closing day, jacked our payment up to an uncomfortable amount when we no longer had the ability to back out of the sale. Lost paperwork, refused modification, tried not to let a short sale go through but I had a very good aggressive realtor who hounded them and documented everything until the sale was final. Flagstar even "accidentally" sold my house at sheriff's auction while my short sale was pending and we made them rescind that and continue with our buyers which wasn't easy. It become our full time job for months.


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Flagstar have worked with me when my financial situation was at the worst possible state. They've avoided me from losing my home on. My only issue with Flagstar have and continues to be the finance options.


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We had a tornado damage our home. Our insurance company was out within 2 weeks and gave us a check. Considering all of the homes damaged we felt this was quick. Because Flagstar holds my mortgage their name had to be on the check and this is where the problems begin. I called them to get the information they would require and how to get them to release the check to me. I was installing a ceiling fan at my home when I called them. They placed me on hold. I drove to a home improvement store and returned, and was half-way finished installing the fan by the time they came on the line... well over an hour.


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This company will say anything to get your business and will say anything to get out of a rate lock if it suits them. I locked a rate with Flagstar on 10/4/16 which was guaranteed until 12/5/16. There was no visible activity on my loan application that I did not have to call and cause to happen. The Senior Mortgage Consultant Jeff and the Underwriting Processor Alaina appear to work for different companies as they do not communicate with each other. The only thing they have in common is their incompetence. The mortgage lock was extended to 1/5/17 due to the lack of progress on the loan.


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I paid off loan online- checking information about 4 times and all was correct. Checking 12 days later payment was reversed as they couldn't find bank/account.  Called, giving them the same information it was paid off. But 7-10 days later (which turns out to be 2.5 weeks) I get pay off information to transfer car to another person. Wrong VIN # was typed by State Farm Bank so Co. Clerk wouldn't accept it. Then they fax corrected copy to me which wasn't signed. Now I'm waiting another 7-10 days for original corrected copy. This place is a joke and will NEVER deal with them again. I've been dealing with them since 6/1/23 and 6/30/23 still don't have what I need to transfer car.


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I took out an auto loan which I paid off early on 23 APR 19. When I purchased a replacement in MAR 23 I went to get the title of the old vehicle to sell to dealer. Could not locate, went to get duplicate and was told it was still being held by State Farm Bank. Went to local SF office where loan originated. They called SFB and I was told title would be sent in 7-10 days. Received only Lien Release, no title. Contacted SFB and was told this was all I would receive and I would have to pay for a duplicate title. I already paid for the title when I purchased the title. All SFB had to do is notify PA electronically upon satisfaction of the loan and the title would have been sent.


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This company is a joke. After years of on time payments I switched banks and something got switched off. Normal loan companies would send you some sort of notification that payment was overdue but not this company. Instead they took the car in the middle of the night and thus started a 2 day ordeal to get the car back. That's not even the best of it! After months of fighting to at least have it removed from my credit report they tell me they didn't follow protocol in how they processed the repo but still won't do anything. Just went to sell the vehicle 8 months after this nonsense and suprise here is another $175 fee they stated that needs to be paid. Never using this company for anything again!!!


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State Farm Bank went through some transition in summer 2021 switching their auto loans to another bank. They apparently sent 2 letters informing me of what I needed to do to to make this transition. Neither of the letters came from State Farm Bank or had the name State Farm on them -- rather some business name acronym, EMVOP (this is what State Farm's Customer Service told me). With all the junk mail and scam mail out there, I am sure these letters were not looked at closely or with seriousness, if they even arrived (apparently one in June and one in August). 


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If I had written this review prior to the merger with US Bank I would have had a positive review, now one star feels generous. In 2020 after the merger I started getting letters that I needed to refile paperwork for my auto loan to be drafted automatically from my bank. After confirming with the bank that this wasn’t a scam I mailed in their form and a voided check as requested. Months later I am still getting notices so I figure lost in the mail so I send again. A few more months and still getting letters so after confirming they don’t have my info I both mail and fax a copy.


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We pay off totally about car loan and we pay by phone but for many weeks nobody we gave one specific answer. The worst part is the customer service. I have to waiting for almost two hours to answer our phone call and we have to find a attorney to get a solution our bill, because we used everything. Insurance car and home, saving money, car loan and honestly it was a nightmare to repair everything.


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I'm a long-time customer of State Farm (going back to my teens). My parents have also been long-time customers as have my sister and both of my brothers. My and her family have all had insurance through State Farm for years as well. I've been really impressed over the years with State Farm's customer service. It feels weirdly like a member of the family. Back when my old agent was with State Farm, he even contributed to my Eagle Scout project back in 2002.


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Didn't apply my loan modification correctly in Jan 2020 and then never updated and corrected after a year of numerous calls and emails. They never provided itemization or statement detail. Then sold loan with incorrect info, so now I look like I'm in forbearance to the new lender.


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Worst and most unprofessional company I’ve ever dealt with and that’s saying a lot. I encouraged my son to consider them for his home mortgage and decided to give them a shot. I can’t express how deeply I regret asking! They can’t keep of with proof of home owner insurance as he’s had to provide that for now the 3rd time even though his insurance provider required acknowledgement of them receiving each time he sent it because of their ineptness to keep up with anything in his file. 


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I have cancelled polices after making payments, with them stating a text or email was sent and no email or text was ever sent. In December they told me I hadn’t paid a payment since October so I needed to pay September and November for the car insurance so I paid it, then they cancelled it because they said I didn’t pay 27$. In December I paid the house and the car then they said the same thing for the house that I was 2 months behind, I asked them why didn’t they tell me I was a month behind in November. Why did they wait till December to tell me?


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I recently applied for and received a State Farm credit card. I was attracted to the favorable interest free period for balance transfers as well as the interest rate. The balance transfer process was exceedingly clumsy and involved a 45 minute phone call to transfer 2 balances. I had some misgivings about the process as at one point the agent I was working with said there was a double payment to one account showing and she had to get a supervisor to back it out. I checked my account a couple of days later and that duplicate transfer was still showing as pending. The only contact given for problems with an online notification-which I did. I received a letter yesterday saying that this was corrected and only the two original balance transfers would be put on my account.


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Proceeded with refinancing procedure through State Farm in May 2019. After mountains of paper works submitted with 2 hard pull of me and my wife's credits with many paid offs my credit cards and 6 months later I decided that they were wasting my time. If you thinking of any types of loans through State Farm Bank, Please save yourselves the headache. I paid money for rate lock. I paid for your home estimator. I submitted mountains and mountains of paper works. Mind you I have to turned in almost every week to them within 6 months time frame. RUN AWAY FROM THIS MEDIOCRE COMPANY THAT IS TRYING TO GET INTO BANKING AND FAILED MISERABLY. Would not recommend this company to anyone!!!


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I applied for State Farm visa card on 5-21-2019 after receiving promotion in mail stating that I would receive 15000 bonus points after spending 1000 dollars on card within the first ninety days of having the card. I spent over 1200 dollars within 60 days. They refused to give me the statement credit. They said I had to spend 1500 dollars to qualify for 15000 bonus points unless I provided them with a copy of the offer. I didn't keep a copy of the offer. I did spend over 1500 dollars within the first ninety days from when I activated the card. They still refused to issue me the statement credit. They said that I had not spent the 1500 dollars. This a lie! I will be looking for a different card. I will also be looking for another insurance company that is not called State Farm! Sincerely Gregg


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Received letter from State Farm Bank stating that if I didn't use my visa card by a certain date; that they were closing my account. I didn't use the card and ended up shredding the letter that they sent me. Next time I checked my credit report; they reported to the credit bureau that "I" closed the account. Of course I had destroyed the letter that they sent but somewhere in their records they should have been able to confirm their own action; and therefore I could not get the credit bureau to change the reason why the account and who really closed the account. State Farm should stick to insurance and leave the banking to other reputable people.


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After moving and changing my address online through State Farm's portal. They still managed to send my new card to my old address, which was returned due to 'non-deliverable'. Then, after I call them, change my address AGAIN, they said they would send the card. Two weeks later still no card. BUT, they did send me an address changed piece of mail. I called them again about my missing card. NOW 'someone' in the 'fraud' department wants to talk to me before they send another card and oh, by the way that department is closed for the next 3 days so basically I was told to go pound sand.


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I don't have the time or space to explain the hours of phone conversations I had with a Customer Service Rep, A level 2 Person and a Supervisor. They cost me money by giving me misinformation and cost me the sale of my truck. They took responsibility for nothing except saying their rep gave me wrong information. Stay clear, they didn't earn their overall (*) star rating from everyone by being good. You are better off with nothing than anything from them. Worst experience ever!!!!


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We were in the process of buying a house in June of 2019 so I went in to discuss their home insurance. When the agent heard that we were buying a home he suggested that we get rates from State Farm Bank. I thought he was just going to contact the branch's agent and have him send me some general information to see if I would be interested, so I said sure and gave him our information (he already had most of it from the home insurance quote, like our SSNs, so nothing seemed out of the ordinary). But nope. Instead they ran mine and my husband's credit and preapproved us for a loan.


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Banking is backed up by a reputable company. They reflect what online banking is through the rest of the "pack" and I have been banking with them for about 7 years now, and they've always upgraded capability & kept security front and center.


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My son got a vehicle loan through State Farm Bank. We are insured with State Farm also, no issues there. My son was rear ended resulting in a huge repair for the truck. They reported it as a total loss, but DID NOT tell us that. they just gave it back to keep driving and paying for. Shortly after, my son enlisted in the Marines and left for 13 months. State Farm Bank said that in accordance with the servicemembers Civil Relief Act, his payments would be put on hold pending his return. I was assured that they would not report non-payments to any credit bureau, and he could resume payments upon his return.


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State Farm has a large variety of financial resources. State Farm has more resources than most know. I've had State Farm Auto and Life Insurance since I was a teenager. My IRA is with State Farm. All my banking is done with State Farm Bank. I have RV insurance with them. Of course being an auto insurance company, they would offer auto loans with competitive rates. I would not overlook this financially stable company.


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I was quite surprised to know my insurance company also offered auto loans. The loan was competitive and included GAP insurance without paying more. It wasn't needed, but good to know its included. I will use State Farm Financial on more purchases at a later date.


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We've carried insurance with them for years and have been pleased with our local agents. The State Farm credit card is a different matter. We have not been satisfied with their customer service. A couple of years ago we made a hotel reservation using our card points and had so many problems when we arrived at the hotel that we never attempted that again. Recently I needed to get information on my online account and forgot my password. I never received the promised email, so I called to see what I needed to do. 


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I have a Money Market account and wanted to open a CD while the rate was good. I spoke to a representative on March 13, and she input everything and asked how I would prefer to receive the paperwork to sign. The ONLY options were Fax, Mail, or visit a State Farm agent's office. I chose Mail, and she said it would arrive in a week to 10 days. On April 1 nothing arrived so I called and the representative confirmed nothing had been sent (he had to speak with the New Accounts Team) but it will be sent out by mail. April 24 and still no paperwork. I called again and asked if the papers could be sent by other means such as encrypted pdf or through the State Farm Secure Email system (you would think this is the intended application) but they said NO. Only the 3 methods. 


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Whenever I have problems with State Farm Bank, which is often, they never have solutions. I mail in paperwork to update my account information, they ignore it. Whenever an online purchase fails to go through, it's never their fault. Whenever I ask why small transactions won't process, they say that they clearly see I have the funds to purchase the object and nothing's wrong on their end so they don't see what the problem is, so I must have done something wrong. 


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I called to confirm that they received my $100,000.00 IRA direct rollover. They did. I wanted help in getting signed on-line so I could confirm and print a document showing they received my funds. Couldn't get online access so they have to send it to the IT people. Then I asked her if she could email proof they received my funds. The answer was "NO". Although she emailed me an verification code, she won't email me anything showing that they have my $100,000.00. That is State Farm Bank! (FYI... My $100,000.00 was previously sent on 03/15/2019 and magically it went missing so I had to wait 10 days and start the process of filing the paperwork to get a check re-issued. I had tracking placed on the 2nd check to prove State Farm Bank received my money. One problem after another. Don't get me started on them leaving off the beneficiaries off of my documents and refusing to correct it.)


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I have a family member who is an agent and after 3 weeks and two applications and phone calls, my gf and I are going to use Wells Fargo for a shared expense account. What a struggle! Good thing their money market account rates are so good otherwise they should close this part of their business...


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Looked for six hours for an email address or fax number to send the following letter to State Farm Bank or Royal Bank of Canada or Black Rock. Was on hold at different places for at least three hours and no one picked up. The agents I did contact could not give me a fax number or email address for State Farm Bank, Royal Bank of Canada or Black Rock complaint departments. Have a growing concern for my funds. On January 7, 2019, the online account information was not accessible again and the bank specialist were not available - was on hold for almost an hour.


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I recently bought a new vehicle and financed with the manufacturer credit provider to get an extra $1,500 discount. After the first payment, I began the process to re-finance with State Farm since I have had State Farm auto and home insurance since I first got a driver's license. What a mistake! Not only did I not get the "best rate" quoted on their website with a credit score over 800 and 1/3 the cost of the vehicle paid down, due to State Farm's back-office incompetency, the loan did not fund for two weeks after I applied. I wound up having to make a second payment on the first loan so as to not be delinquent and then wait for a refund check. 


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Updated on 03/27/2019: Long story short this has experience is actually as bad as dealing with Xfinity; which was rated the worst company in America. Not only did it take 4 weeks to resolve an issue for simply logging into a new account, but then I did not have access to my account, which then took another few weeks to resolve.


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These guys should stick to insurance and leave credit to companies that know what they are doing. After putting an unnecessary hold on my card and not bothering to try and contact me, it took me 5 weeks to get someone from their fraud dept to speak to me. I called twice a week for 5 weeks! Left messages, talked to supervisors... all assuring me the fraud dept would call me back the next day. They would confirm they had received the document requested for verification but no one would take the hold off. Finally 5 weeks later I got lucky and spoke to Jim in the fraud dept. He claimed they never got a doc - although the supervisors said their dept had noted it had been received. I probably wasted 10 hrs on the phone over 5 weeks with these guys. Worst customer service ever. Jim would not give me his last name - threw me loads of attitude - then closed my account. Thank god I am rid of State Farm.


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In an attempt to be diligent in protecting card security, I called while traveling to card services. I provided full name, address, social security number. I did not know card # -- card was lost. They asked me a security question. I did not know the answer. I provided State Farm agent name, limit, balance, card last used, email address, home phone, cell phone. They would not agree to block the card as they claim they could not verify my identity. 1/2 hour on the phone for the most frustrating experience. They need to review the process... Protect the account and consumer first. Worry about reissue of card at a later time. Very poor customer service. No wonder we have so much loss and expense due to fraud. I have filed a complaint with the bank as well as other consumer agencies.


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I was 2 going on 3 months behind due to job issues. I paid $1100 dollars before the deadline. I gave everything I had. Due to becoming a full-time employee no longer working through temp service now I get paid bi-weekly. They pick up my car for $75 after I paid 1100 dollars. In order to get the car back in my possession I need to pay the late fee of 25 dollars plus the $75 car payment plus a $475 dollars towing fee plus a 150 dollar administrator fee adding the fee total 740 dollars. But wait the towing company charging me an extra $300 dollar for getting my car back in my possession. In which I had to drive an hour there. A hour of waiting to have my car release. To a company that has a lot but no office building. My car is not secure. Behind a old gate with one rusty chain.


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Since I've started this account, there have been nothing but fees for things that are normally free with other banks. Transfer fees and foreign transaction fees are especially painful. Most banks don't charge these things anymore. The final straw was this weekend. I deposited a check to cover some automatic drafts that were coming through. It was approved and then the items came through - and were all rejected.


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One problem after another and it is never State Farm Bank at fault. Unexplained fees on statement, unreceived payments blamed on USPS, 15 days to get from DE. to GA. not likely. How long in your mailbox? Goodbye State Farm Bank. Shabbyest c.c. Co. I have ever dealt with.


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I have been with State Farm insurance for 12+ years and have always recommended them to anyone looking for an insurance company. When I bought my first brand new car, my agent suggested that I finance it through their bank. Worst mistake of my life. When there was some hardship in my family last year, I missed a payment. I called a couple months ago to rectify the situation and was given the option to add the payment to the end of the loan. Awesome! Seemed simple enough. They were to mail me a form, I would fill it out and send it back with a check for the interest and was informed to make sure the money was not in the account so when they tried to take the payment, it would be for the current month and not the missed payment. 


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Opened account two weeks ago and no one can help me login. I called to close account. They wanted account number to transfer funds back to me, I don't think so. Why would I trust you with my bank account and you cant even help me login to your own bank website? Stay with insurance, everyone cannot do everything.


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An automatic charge of $5 went on my State Farm Credit card. I was not aware of it. The statements got lost in my email. After about 3 months, I received a letter from State Farm that my account was closed and I owe $102.72. I was going out of town and I paid the full amount of $102.72 without calling State Farm. State Farm owed me $53.68 in reward points. When my insurance bill came in I tried to access the reward points and found it was 0. I called State Farm and was told that it was forfeited. I, therefore, paid State Farm $150 fees for $5. Why couldn't State Farm use the $53.68 to cover the $5 that was owed? I had State Farm insurance on home and car since 1985. It looks like it is time for me to fire State Farm Insurance.


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I have been with State Farm for 47 years and State Farm Bank for 18. No problems till Feb 5, 2018 when I tried to make a payment by phone. A lady took my debit card number and she was not supposed to. By the end of that month they suspended my card and I called again and the lady took my checking account number and routing number from my personal check and said she had all the info she needed. I had two verification numbers from both calls. March rolls around and I find out they haven't received a payment from my bank. A letter was sent March so I called again and once again they copied the information needed from my personal check. 


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Today (04/07/2018) I try to log in to my online account. I log in every day due to this bank is not located in my state. So I have to do all my baking online. When I try to log in it said that my password was incorrect. I recheck my password and again it told me that was incorrect. So, I try the "I forgot my password". I try changing my password and it told me that there was a technical error. To call 877-734-2265. The rep stated to me that back in September last year they couldn't make an ID when I called so they lock my account. I told the lady that I didn't call. She said that she can't do anything that I need it to go to a State Farm office and have them ID Me. I told her they don't have a bank here. This is why I do all my banking on the internet. 


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I withdrew money from my Roth IRA on Tuesday, March 20th. I asked what the fastest way to get it as I knew my bank account was in bad shape if I didn't get that check by Friday. The woman I spoke with said the could FedEx the check for an additional $15, which I relented to. She said I would get the check at the latest on Friday, BECAUSE IT WAS BEING FEDEXED. Friday came and went with no check. So Saturday, I get something from State Farm, which I thought was just a statement, but turns out it was the check from my Roth IRA. I looked and saw on the statement that yes, I was charged for the $15, yet it came through standard mail in a regular State Farm envelope, NOT IN A FEDEX envelope. I tried to deposit said check via mobile deposit to my bank. 


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I asked for a credit line increase and was turned down, (my scores are 760 to 780). I was told that State Farm has their own scoring system called Horizon (not sure if I have that correct), my score with them is 623. Asked if I could review it, was told no. I said there must be an error on the report. In a polite way I was told nothing could be done. That should not be allowed. I have had my auto and homeowners ins, with them for over 40 yrs.


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There has not been much, if any, good experiences I’ve had with this bank. The app is constantly down, their ATMs where you can deposit are never working and when you call to tell them that, they don’t seem to care at all. The customer service is beyond horrible. Whoever you talk to just seems like they want to transfer you elsewhere. I had a car loan payment withdrawn from my account two months in a row and the car has been sold for over a year. Not sure how that even happens. The supervisor that I spoke to hung up on me when I told him his bank was horrible. Just not a great place to bank. When I told the customer service agent I wanted to close my account all she told me was, "Ok, just stop using the account and thank you." It was just a normal occurrence for someone to want out with them.


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Due to some medical reasons I found myself in default with an auto loan. I called State Farm and was making arrangements to pay full balance off. First off they are extremely rude and treat you like you've committed a capital crime, even though I'm calling to pay them with my bank ATM over the phone. They want cash money deposited into Western Union, mind you we live in a part of town that you are not gonna walk around with 100 dollars in your pocket let alone $4000.00 dollars. I don't understand in this day and age of technology why a multi-million dollar company is not willing to take an ATM payment. I am gonna pay off my loan and do not ever want to have to do business with State Farm again. I'm canceling my insurance with them as well and will be telling anyone and everyone of my experience.


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After paying off a motorcycle loan I had with State Farm Bank I inquired about a new loan for a newer motorcycle with fewer miles. Since my original loan my credit score has drastically improved. Improper collection reporting has been corrected. No late payments. I was assured by the bank my past loan wouldn’t be taken into account when applying for a new loan. 


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This company can preapprove for a mortgage, give you a list of info they want and after you pay their “vendor fee”, ask for more information that gets a little personal. We didn’t like how the processes were going and backed out after the appraisal. Just got a letter in the mail saying we “didn’t have sufficient funds to continue”. No we thought you were beyond dumb in your process. I have bought 8 houses through different lenders and State Farm is by far the worst. I will not even let them keep our car insurance after this. They should give up on financial and stick to insurance.


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From the time I cancelled my Homeowners Insurance when they tried to double the rates on me, they have been trying to scam me. They cannot give a TRUE principal balance on my house because they can't give a correct Amortization, they add in "house inspection fees," do NOT credit payments, give escrow amounts then change them, issue Escrow checks then deduct them back, issue new statements showing past due amounts before they credit the monthly payments to make them look like they are not being paid, decide they are not taking payments and send them back to try to Foreclose.


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I had an auto loan from State Farm Bank. They kept messing up. One month they forgot to pull the auto payment, then they were pulling too little. Each time they messed up, I paid the price in late fees. Then, on May 24th they automatically withdrew my payment, as normal. On June 1st they pulled it again, 23 days early, and overdrafted my account. They held me responsible and closed my checking account. In July I had a total loss of my vehicle. My insurance handled its portion and Payment Protector handled all but a few hundred. While shopping for replacement vehicle, my credit score mysteriously dropped. I finally found out that State Farm Bank listed my account as "consumer deceased". Now I am about to lose my home, all credit cards, flossing out on finishing school, and losing my job. I identify as a deceased person anywhere I go. I may be alive, but State Farm Bank killed my identity.


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Opened a loan with State Farm Bank 12 mos ago. Biggest rip-off ever. Paid 1500 extra towards principal and they applied it to interest only - 3 phone calls to try to fix but without a true explanation. Was told there was nothing they could do - like a good neighbor stay over there.


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They give you a grace period of 10 days so if you pay on a Saturday and it says you pay on a Saturday but yet they charge you a late fee. Also I have 2 payments left on my car and NEVER asked for a payoff then they have the nerve after I just paid taxes. Mind you with two payments left they will turn me over to collections. Haha. Don't threaten me when you are charging people late payments and they pay it on time. That fraud. So my advice is do not get this bank or insurance. They are horrible. The customer service girl's name was Dana. So rude...


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State Farm Bank repossessed my car for missing 2 payments 3 yrs. ago. After I paid the car off now I have to pay $3000 in fees to get it back. No one got in touch with me to let me know about these payments or I would have sent them off asap. STATE FARM BANK treat their customer should very poorly.


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I opened an auto policy for two of my vehicles and noticed that State Farm had banking services. I applied for a checking account online and when filling out the application, I entered my physical address and there was a message that popped up that stated my address was invalid and instructed me to input a valid address. I entered my address repeatedly. Finally I opted to use my daughter in law's address but used my mailing address when prompted to enter a mailing address. I figured it's a valid mailing address so I will receive mail through my post office box number. I would then go into a State Farm Office and correct the address to mine. I opened the account with 50.00. I also received a statement confirming the balance in the account was 50.00. 


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Approximately, 17 years ago, I purchased a CD from State Farm Bank. The CD acquired interest rate per year, which meant that I did not get a good return on my CD. So, approximately 4 years ago to gain more interest on my CD I contacted SF bank and locked my CD into a three year commitment; thereby, obtaining a better interest rate. I received a statement approximately 6 months later on my CD and noticed that my request for a change (the three year commitment) was never incorporated. I contacted SF Bank and inquired as to why my request was not updated. A SF representative stated that SF bank was unable to contact me. Since, 9/11 banks have demanded complete information from customers regarding deposits into the banking system. Despite that SF bank had my email address, my home phone number, my mailing address, my physical home address, and my cell phone number SF bank alleged that it was unable to contact me.


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I opened a CD. After I opened it I tried to create an account that I could view my balance from month to month. The website would not allow me to be a user. When I contacted customer service I was told that if I only had a CD I could not create an online account. I would need to have a loan, checking account, money market etc. I asked if I would be receiving a monthly paper statement and was told I would need to make a special request and be approved for that. HELLO STATE FARM BANK, welcome to 2017. You have an online ONLY bank and don't allow a customer with a CD to view their account???


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I have my loan through State Farm. I have been paying my loan each month. I received a notice that I was 3 months behind. They told me I missed a payment in December 2015. I had took their offer to not make a payment for Christmas that month. They are now telling me that due to that they have applied each of my payments to the past month. Now they say they will repossess my vehicle.


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If you are a business owner! please, avoid Truist Bank, your money is not safe. I used my debit card to make payment to a vendor (Vivian Health), and this vendor withdrew $6400 from my company account without authorization just because I used the debit card to make a payment before. And we filed fraud claim and Truist deny the claim because, we have used the debit card to make one time payment with Vivian Health. And therefore, our was denied on the ground that we have used the debit card make payment before. Your money is not safe with Truist Bank.


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Margaret ** @ the West Oakland Park branch in Lauderhill was extremely rude. We went to open personal, business checking and a personal savings account because Bank of America is disappointing. Now Bank of America is great compared to our experience with M. ** at Truist. Staying with B.O.A. Ms. **, "LEARN SOME COMMON COURTESIES". Especially to a prospective member.


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I have been a customer for 24 years. The original bank was First Virginia Bank and was bought by BB&T in 2003. Service always excellent by both of these banks. Next Truist took over BBT in 2019 and everything went down hill. It took months for me to get my debit card after the takeover and it is impossible to reach a representative by phone at a local branch. Truist has laid off many employees so when you go into your local branch it takes forever to see a representative. If you are looking for bad customer service this is bank for you. If you want good customer service and a staff that can answer your questions, find another bank.


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If you are planning to open an account with this bank, well I believe you should think again. Based on my experience I believe it is NOT a good idea. I opened up an account using their promotion. I followed all the instructions to receive the $400.00. The lady who opened the account told me all I needed to do was to open a business checking account and maintain $1,500.00 for 2 months and I would receive the $400.00 USD. When 2 months came around, I went to the bank and nothing, they said that they will investigate and call me back with the results. I was never contacted. I went to the bank after two weeks and they told me that it was still under investigation. This bank wasted my time and certainly I feel very uncomfortable about it. I believe the FTC, CFPB, CPA, BBB and all the pertaining governmental authority should look into their deceptive practices. I certainly do not think they are ethical.


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I opened a business bank account for a non-profit organization for which I am a board member on June 21st 2023. The account was approved, and after about 2 weeks I was contacted by a bank account manager representative to set up my online credentials. On July 12th I transferred an amount of $3063.82 into the account. Today, July 18th 2023, I tried logging into the account, and received a message: "Your online access has been restricted for security purposes. Please call 800-448-5493 Monday to Friday 8am-5pm ET to restore access. Press option 3 for Checks/ATO/Online & Electronic payments and option 2 for Account Takeover/Online Fraud."


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I would NEVER have expected a large bank as Truist to be this incompetent. I opened checking and savings accounts. I requested the savings be linked to the checking for overdraft purposes. It wasn’t done and of course. I paid my electric bill and it was automatically rejected causing a $25.00 fee with the electric company. Truist CS looked into it and said it never got the account. I had to take a day off work to get my accounts sorted out. Why do you ask why I had to take a day off BECAUSE THEY HAVE NO WEEKEND HOURS, another pain in the butt thumbs downer for this bank. 


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Was with this bank for 20 years. Never had any fees. They switch to Truist from Suntrust. Said it would be a smooth transition. Everything sucks. Customer service sucks. The foreign idiots overseas suck. The $500 limit ATM sucks. The whole bank sucks.


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I opened up an account using their promotion. I followed all the instructions to receive the $400.00. When 3 months came around, I was told I didn’t adhere to the sun small print that they were so sneaky about. I wrote to the CEO William Rogers and never received a response. I believe the CFPB should look into their practices. I certainly do not think they are ethical.


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While helping my wife this afternoon, I attempted to make a small cash deposit into my 97year old mother in law's checking account using a preprinted deposit slip. The bank refused to accept stating I was not on her account. I've been banking for over 60 years and have never had a problem making a deposit of any kind much less with cash. As I challenged the teller she simply cut off the video feed at the drive through ending our conversation. I just returned home and announced I'll not be ever returning to a Truist Bank, she simply nodded her head agreeing they are not very nice.


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A sum of money was returned to my Truist visa card. I transferred this money to my checking account, since it was my money and not borrowed. My balance was 0. Truist charged me $10.00 for what they call an "overdraft fee." I explained to the representative, Janet, what happened and she refused to return the $10.00. She also refused to transfer the call to a manager and said any manager would refuse me as well. She said if I had contacted them within 24 hours of the event - it was 48 hours - they may have been able to issue an investigation about it but since it was day 2, I was out of luck. She kept citing "rules" about this and I said I was unaware of any such rules. She was arrogant and dismissive of me. I finally hung up on her since she refused to transfer me to a manager.


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Hello, been a bank customer with BB&T before the merger. Once it became Truist I started getting overdraft fees like crazy! I call spend 3 hrs on the phone trying to figure out why. Cannot get a answer!


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I'd give it 0 or negative stars if I could. Got an email from Truist Bank for a bonus offer if I opened a checking account with them and made direct deposits from my employer over a certain dollar amount & the bonus was $400. I called Truist Bank several times, but no answer, so I drove to the bank & was met Sonia who immediately told me they'd be closing in 15 minutes. She was annoyed to help me and it was clear. Then I opened up the email I had received and also showed her the promotion code as well. 


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Horrible to bank with. Customer service is absolutely no help. So I’ve been from job to job and finally found one I’m making good money with. But why is it EVERY SINGLE TIME I have to wait a week for my check to deposit? Not just mobile app at the branch too! It’s my money. You shouldn’t be able to hold MY MONEY. So over the last few months this has put me further and further into debt. I’m always behind on bills now and car catch up because of TRUIST. Oh and you can’t cash the check either. So what good is a bank if you can’t get paid on time?


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I never was sent the information for this. I have been in contact with several people on several occasions to try and work this out and so far never got the information that I was told would be mailed to me.


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STAY AWAY FROM THIS BANK!!! I recently had an unsatisfactory experience while opening a checking account with this bank. I would like to share my story to help others make an informed decision. I recently encountered multiple issues while opening a checking account with Truist Bank online. Initially, when attempting to create an online account, I encountered technical difficulties that caused the screen to freeze. After repeatedly clicking the button, I was blocked from accessing my account. To verify my identity, the bank requested that they send me a text message, but they were unable to use the number provided as it was registered under a business account. Despite explaining the situation, the issue persisted until I provided a different phone number.


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I have banked with SunTrust for years as I got the account as a college student. When the bank merged with BB&T to become Truist I was excited because I have heard decent things about BB&T. What a huge disappointment Truist has been. I even wanted to give time for them to sort things out, but if I wait any longer this bank will ruin me financially.


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Truist closed my account on 2/13/23 for fraud yet denied all the fraud on my account, then failed to notify while my account was open for 2 years that I had a collection on a 2017 account. Truist wait until my account was closed then they decide to tell me all the refunds that returned to my account from merchants were being sent back to merchants until the merchants supplied arn numbers so I researched. Truist had taken over $200 in refunds from a closed account and applied them to a 2017 BB&T account that was $-280 that I knew nothing about. 


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Updated on 03/17/2023: I have issues where Truist bank closed my account fraudulently. Been taking my refunds and applying them to a collection account that is not mine, they denied claims that should have been approved. They closed my account for fraud and denied all the fraudulent activity that was on the account, told me it was a executive decision to cancel the account after account manager called me to sign a document to switch to another account, at least I thought, instead he canceled my account from my own signature, thinking I was just switching accounts, scammed me into closing my account.


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I opened an account and found out less than 24 hours later they had a $400 promotion and then they refused to give it to me. I called corporate, I called the branch, I called everyone. These people are sooo deceptive. I can't wait to close my account here and tell everyone to go get $400 and then pull their money out. I'm a single mom trying to find a place for my kids to live and this would've help me so much. Ok can't believe how evil this bank is. I was a faithful SunTrust account holder for about 8 years. I recently went back and man do I wish I never did. Can't wait to close my account tomorrow and tell everyone I know how to get free $400 and close out their accounts and everyone I know who has investments and mortgages to switch over. They make Wells Fargo look good. I hope you guys go down in flames. This review will be in every website I can find about banks.


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I opened an account online and immediately received 2 emails. I had a promotional code which was accepted and I received another 2 emails confirming so about a week later. I set up my direct deposit at work and set up bills to be paid from the account. I received a notice from my payroll department advising the direct deposit was returned. I wasted 2 hours (mostly on hold) with Truist trying to understand what happened. Turns out they closed the account but they could not provide an actual reason. Cited that they can close an account at anytime without reason per whatever regulation. Sounds to me like Truist just doesn’t want to make good on their $400 promotion. Hook and bait? Funny how the promotion available now is only $200… looks like I was inadvertently saved from starting business with yet another a shady bank!


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If I could switch to a different bank that is really honest I would, I'm stuck with this bank because of how my business is setup, Truist give you overdraft fees even  though you have money in your account to cover the funds that you spend and they they come up with the most far out story of why they gave you an overdraft, Truist bank comes off as ripping customers out of they money. Trust ridiculous.


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Truist Bank [BB&T], FKA SUNTRUST BANK. Ever since Suntrust bank was taken over by big corp, there were charges made to my account for not having direct deposit even though I had a savings, credit card and personal loan. Just recently they put a 15 day hold on a pay check and their excuse was "QUESTIONABLE RECEIVABLES" on $ amt even though this amount has been constant. 


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12-12-2022 I received an alert of possible fraud activity on my debit card, in fact, it was a fraud attempt, Truist Fraud blocked my card, and arranged to send me a new card (great job). 1-3-2023 received a text that the mailed debit card had been returned address was not deliverable to my address. Contacted Truist customer service. My primary mailing address was listed as my physical address, I don't have a mailbox at my physical address, instead I rent a Post Office Box for various personal reasons, therefore I can not receive mail at the listed primary mailing address. Customer service assured me that another card would be mailed and I would receive the card at my mailing address (PO Box).


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No help in resolving my issue. They are taking fees out of my checking account and I am losing money as a result of their not returning my calls. I would not refer anyone to this bank. They took over my Suntrust account and I have moved and my husband has died.


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This bank is horrible. I always manage to get overdraft fees due to the lateness of their account balancing. It will say I have a certain amount available then the next thing I know the funds were not available, my account is overdrawn and I have a overdraw fee. The customer services is horrible due to outsourcing but I know great for them. At the expense of being properly understood and routed to the appropriate people. Not to mention it takes 45 min to speak to a Supervisor. I recently had a check deposited to my account, it posted the next day, I called to pay my utilities bill and my card declined. I checked my account. The check was held for 8 days. Why does it take 8 days to verify a check???? 


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Cancelled card and paid balance - charged a late fee; then they accepted a charge after card was closed. Billing me for late fee and unauthorized charge, and dragging out payment talks while adding on fees. I suggest you avoid this bank!


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I had to notify Truist Bank's Credit Card/Card member Services of (2) separate Credit Card disputes/and/or/chargebacks. One of the chargeback disputes pretty much resolved itself when the merchant finally got around to issuing the credit for the item, however the merchant issued the credit $12.00 short of what the total credit should have been so Truist's chargeback department had to contact the merchant over the $12.00 difference to try and get the money back from them. In the case of the 2nd chargeback dispute the merchant never issued credit for the item and so I had to forward all the necessary documents to Truist's chargeback department which included a written 3 page document and 2 pages of UPS/or/United Parcel Service Tracking documents showing that the merchant received the package that I "refused" back and signed for it but never processed a credit to my credit card account. It's like chargebacks 101.


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Truist Bank (formerly SunTrust and BB&T) have predatory and illegal processes in place that will charge your account into the Hundreds of Dollars. They will show the customer one balance while having another, so if you see $50 in your account and withdrawal $40, they may charge you an overdraft fee. Note: They claim what I see reflects all posted AND pending items so it should be a true balance - it is NOT. They will NOT admit fault, they will play “3-Card Monty” with your numbers and justify their thievery. Lastly, they are held by the same conglomerate that own Wells Fargo, so choose wisely when picking a bank. After 40 years with the same account I am forced to leave banks.


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I was in hurricane Ian. I had no power or internet for quite some time. I couldn't do online banking or visit a branch. I overdrafted my account 3-4 times during this. They offered no help and charged me for every single overdraft. The worst part is I paid my account to $0. I closed my account. I was logged in and my account said CLOSED. After the account was closed they allowed more funds to be withdrawn when the account was CLOSED for a month. I have to pay $72 for more overdraft fees when the account wasn't even active. Customer service told me politely to kick rocks.


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My father passed away. Death Certificates and Probate takes time. His debit card and identification were missing from his wallet when he arrived at the hospital. I live in a different state that does not have Truist banks. I traveled over 2100 miles to the state he lived in. I went to local branch after branch to report his card missing and hopefully freeze his account. They wouldn't take his name, account number, Social Security number, medical records or doctors' statements. They refused to help me because I wasn't a Truist Account Member and didn't have a POA or Probate Title to his account yet.


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I was with SunTrust for 14 years and always loved them. They were purchased by Truist and there is zero willingness to be helpful to customers. I've had large deposits on local checks that were put on hold for 7 days and when I called on the 7th day they told me I'd have to wait until the system released it at night. I've asked the branch to partially release funds on deposits and they won't. I went into a branch in Orlando and there weren't any tellers only ATMs and offices. I told them I needed 100s. I had to go into an office to do my transaction so someone could go behind close doors and get my cash. I've had my account flagged as fraud when I wrote a check to myself from another account. 


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I opened my first bank account with Suntrust (now Truist) a couple years before they merged. Christmas of 2020 my grandmother gave me a check to help cover my college costs at the time, I deposited the check and it looked like it just didn't go through for the first week, then out of nowhere I was locked out of my account. When I called to ask about it, after being on hold for over an hour, the woman who answered told me she couldn't give me a reason why, but that they were no longer willing to work with me, and that they would send my remaining balances of both my checking and savings account after holding it for 30 days. I didn't get those checks for six weeks, and because of that was completely without money that entire time. 


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I can see why the ratings are very low, as I am a customer.. I pulled into the drive thru had to wait 3 cars later… Finally I parked my vehicle in one line and had to stand outside in the next line in order to get waited on. After ok pulling off.. Never mind I had to wait for 30 min for one deposit… The teller skipped me and she apologized to the other customers for their terrible service… Unbelievable.


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I have had the Truist Small Business Credit Card for about a year now. When calling into their customer service no one knows what they are looking at and information is inconsistent. Not to mention each time I have been either hung up on or transferred blindly to another clueless department. Also, their account statement retrieval system is from the ice age. You will not be able to get your past transactions in excel form. My experience with this bank and this product has been horrid!! Run from these people!!!!


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I normally use online payments to pay my HOA but I decided to go to a nearby Truist bank to make my HOA payment. Upon arriving the line was long and there was only one teller working. There were two people working the drive thru window. After 10 minutes in line I decided to use the drive thru window since there was no one at the drive thru. When I gave the teller my HOA statement and my debit card she said I had to go inside and have a cash advance done since it was a debit card. I went back inside and now I'm at the end of the line. 30 minutes later I was next in line and the man working the teller window came from the drivethru window to help me. I explained that I simply wanted to pay my HOA fee using my debit card. The other lady working the drive thru window told me to come inside. She said I would need to make an ATM withdrawal. The ATM is outside in a drive up lane. 


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1-Star review because there is no 0-star option. My SunTrust auto loan (serviced by BB&T) was transferred to Truist when there were about 5 payments remaining. All preceding payments were made to SunTrust (via BB&T) by auto-withdrawal. Truist chose to modify my loan contract by converting the final payment (payment 48 of 48) to pay-by-stub. I had no idea Truist was my loan servicer as I never received any correspondence from them, including the one that explained the payment change. It turns our Truist was sending all correspondence to the wrong address (my old address). When I moved, I had provided SunTrust with my address change that evidently never made it to BB&T who was servicing the auto loan, and where Truist got their incorrect address information. 


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I tried to report fraud but they wouldn't without suspending my account which I could not do until I could go in and get a temporary card and of course there was help inside the bank so I told the person on the phone that I could not get a new card yet so she said she would not report the fraud. So I said fine, I will go in the branch again in a few days. I go to use my debit card a few minutes later and it's declined. I go call back and they have no idea why. 


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They raised my interest rates without informing me. It takes anywhere from 45 minutes to 2 hours on hold to contact customer service, and once they answer, there is a high probability they will hang up on you. Wholly frustrating experience.


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We were happy with SunTrust and have used them over fifteen years. They had a simple website. One of the perks was free credit monitoring from IDnotify. With Truist taking over things have changed. Now it seems like a marketing world when you log in. It is no longer about banking, but about others competing for the business of Truist customers. I dont know a lot about hacking, but it seems to me this can be a back door for someone to gain access into your account by clicking on, say. WalMart or Dropbox or any number of companies who have the ability for you to click on their access through Truist.


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With BB&T 10 years no problems. Truist took over 6 months ago - worst experience. Money missing - no one can find. Account has fraudulent charges. Closing my account when they open at 9 am. I pray for this institution's DEMISE. MAY A PRISON CELL WITH NO GOLF COURSE BE IN THE BOARD MEMBERS NEAR FUTURE. I ask this of the Holy Trinity in Jesus name. AMEN!


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HORRIBLE. I had a $17.53 CREDIT on my Mastercard account. Although I had regular payments being made to APPLE every month from the account, they decided to close my credit balance and promised to send me a check within 2-3 weeks! Seriously. I strongly recommend that you NOT use Truist for any of your financial transaction or you may get screwed also.


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I opened a business account with Truist on 02/25/22 with an account specialist, ** at the Lake Jeanette branch (3521 N Elm St, Greensboro, NC 27405) . I was contacted 2 weeks later by ** stating he needed me to come in and re-sign the business resolution page as it was not done correctly. I went in and re-signed the document. I was told that our business debit cards would be mailed in a week. After 2 weeks, our cards were still not mailed. I contacted Truist customer care and was told we could not get our business debit cards as there was no business resolution document on file. I called the local branch and left multiple voicemails for ** to call back. I went to the bank two times to speak with someone about the account but on both occasions I went there, there was only one account personnel and was told they were busy, I had to leave because of work. 


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As a small business owner I have banked with BB&T for many, many years. They were outstanding especially to the small business segment. The Truist merger has been the biggest cluster I have experienced. Their on-line banking rollout was premature, poorly tested and full of flaws. Their staff could not help or explain the systems and even today no one is sure of some of the processes. A few months ago during a discussion of an incorrect charge, a Team lead brought to my attention that I am being incorrectly charged a monthly service fee ---- yet after weeks and weeks and weeks, he up through a VP in Florida can not/or haven't gotten around to stopping these charges which escalated this month. 


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I have been a Third National / Suntrust client for 50 years. I have multiple accounts with large balances. I have had loans and mortgages and private bankers throughout the years. I have many automatic transactions which occur. Since Suntrust became Truist, my experience has been ABYSMAL. If I weren't so entrenched, and if it weren't so painful to change, I would have left 6 months ago. Customer service has essentially left the company. When Suntrust formally became Truist, it took me 2 months to get access online to my business account. My "private banker" gave me various 800 numbers to call, but warned me in advance that the wait time would be 45 minutes. The online phone bankers to whom I have spoken speak broken English in thick accents.


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I have repeatedly had to spend up to an hour or more trying to get any kind of online service. I had Suntrust: for 15 years without any problems. Truist is an abysmal banking system and I am going to cancel my account.


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I have no control over my money in this bank. I have been charged several times in one day overdraft fees for the same transaction. I want a refund for the overdraft fees. I had over 90.00 worth of ATM fees. I think they can be more flexible because of Covid.


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After a promise from the lender agent, based on the large equity in my condo, and a soft credit enquire, I decided to apply for an equity line, to pay off my credit cards, not only did they use the lowest score outdated by some credit bureau, they ignored the best score updated by Experian, they also did three unnecessary hard enquires, they denied me and refused to removed them, I was a former client of Suntrust, after the merger, I was ripped off with their ridiculous fees, I left them for Chase bank, ever since, I have saved a lot of money for my business, and personal banking needs, Chase process my credit cards for a small fee also, my friend that worked at Truist or Suntrust as a loan processor, was laid off the last December 2021, her work is now done in India, this company is un-American, treats small business in such abuse and discrimination, please save your self, try Chase Bank, I will never use them ever


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And we all thought Wells Fargo was a disaster!!! When Suntrust and BB&T merged recently, we were flipping a house in Ocala, Fl. Suddenly our debit card stopped working and declined all the plumbing and electric fixtures we needed for our subs. So we called and after a 38 min phone call, they said to go back to Lowes or Home Depot and try again, "it will work now!". Nope! Did not work. Another 40 min wait to speak to so-called Customer Service and they said OK try again. It will work. Nope, DECLINED!!! So absolutely livid from their lies, we drove 30 mins to a local branch. The employees were being barraged but other angry customers. And we watched as some employees fled to the back offices laughing.


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Truist blocked Zelle payment, on 06/10/2022, to a friend, which was a reimbursement to him for miscellaneous items he’d picked up for me and paid for using his debit card in the amount of $1,300. Attempted Zelle transfer multiple times as instructed by the message received on the Truist app, with each attempt resulting in failure. Initiated phone call with Truist customer service at 18:44, at 888.228.6654, and was instructed to contact their fraud services department at 800.448.5493. Contacted fraud services at number provided at 19:21, and spoke with the representative. Representative stated the transaction was blocked because they found the amount suspicious. I explained to the representative the situation, and the representative addressed the issue with other members of the fraud services department, and the issue was resolved. 


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I have been a Suntrust customer for years and never had any problems. I recently needed to open a new account and decided to open it through Truist. BIGGEST MISTAKE EVER!!!! When with Suntrust I deposited paper checks the day after I opened the account with no issues. I opened an account Truist at the end of May and because it's a "new account" they are holding a payroll check until the middle of June... With no reason besides the system decided to hold it and there's nothing we can do. When asked why I wasn't notified, I was told that it would be sent to me through either mail or email. I will be closing my account once they decide to let my check go!


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Shaquille from the contact center was very informative and polite!! He helped me through a scary fraud situation with exemplary professionalism. Dyesel however was very frustrated with me for asking questions, was not friendly, gave me wrong information, and she hung up on me. Your company needs more employees like Shaquille and not Dyesel!!


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Before banking with Truist I was once a BB&T customer which lacked good customer service causing me to open & close my checking acct all within 10 days...now as Truist when a customer or someone on customer's behalf makes a deposit customer is given a "courtesy" of $100 for 1-10 business days which is not a true balance. Another instance Truist Bank overpaid a check by $50...when I contacted Customer Service to discuss recouping overpaid amount ...I was shocked when Truist bank advised me that I would have to contact the individual overpaid to recoup the overpaid amount of $50...the bank makes an blatant accounting error but yet Customer has to retrieve the any overpayment made by the bank!!! Needless to say this is unacceptable and hangs in balance of negligence, poor customer service in handling of customer's funds.


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Since the migration of SunTrust online banking to Truist online system, I have not been able to access statements or tax documents for some accounts. During tax prep season, I couldn't access the tax forms online. The site said "Documents for Brokerage Accounts are temporarily unavailable". Not only was the account NOT a brokerage account (which led me to call the wrong customer support number based on the contact info on the site), "temporarily unavailable" is still the message after over 2 months of trying to access the document.


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I was really happy with SunTrust and my local branch. Not only has the Truist merger been an absolute disaster in all ways and lowered customer service expectations overall, but the branches now have no control over anything to help when Truist messes up your account. The outsourced call center is a joke, so there's no way to get anyone to address any real issues.


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Bank error. Sent a double mortgage payment. Called the next day to resolve issue. They said it would be corrected asap. Called over a week later. Told check sent to me 2 days prior. No check 10 days. Called, told check went out 2 days prior. 7 days no check. Followup call told check sent to payer. Called payer, they don't send or receive checks. All electronic. Called again. No resolve. 5 calls 20 days. Each time asked for supervisor, told they'd call me. Never did. I am senior on fixed income with significant amount out of budget. Of no consequence to Truist. Avoid this bank at all costs. Had SunTrust but they were taken over.


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I was a SunTrust customer for over 20 years and never had a problem. Since SunTrust merged with Truist there have been nothing but problems. The one that infuriates me the most is how I've been charged $12 fees 4 times because I deposited four dividend checks of $2.81 that for reasons that are still not clear to me those checks did not go through. So, for a deposit of under $11 I was charged $48!!!


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I was a client for years before the merger. A few years ago fraud attempts were blocked by the bank and I disputed fraudulent transactions, telephone banker wasn't concerned it happened twice in the same year. I opened an account online and called to find it Truist had no record of the account. Debit cards didn't work on several occasions. I decided to close accounts, several branches when asked the same questions stalled about withdrawals or were rude, argumentative, weren't knowledgable about products.


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We have had nothing but trouble working with Truist. We wish our mortgage wasn't sold to these guys. Everything is difficult with them. The online accounts from setup to login to doing things is awful. Their phone system isn't any better. I swear these guys don't want you to pay them. In order to pay our mortgage, we usually have to try online a few times with errors than to try the phone payment with errors and then wait on hold until we get someone. We've tried autopay, which was a fail. I've never experienced a mortgage company that is so exhausting to pay each month. If I could move the mortgage Ioan I would do it in a heartbeat.


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FYI...AVOID TRUIST BANK AT ALL COSTS! One star rating is waaaayyy too generous! This bank is the absolute worst of ANY bank! Long story as short as possible...customer service # non-reachable, hold times over an hour long & then hung up on, branch employees non-reachable by phone, wait times in line at branch very excessive. When customer passes away & family is told to bring copy of death cert to branch to note acct, keep getting calls stating past due & you tell them death cert on file & acct noted (as told to family by branch mgr), person calling states nothing noted on acct, family takes total of 4 death certs to branch mgr & told each time acct is noted as deceased, then acct is turned to collection for non-payment, adding additional fees to the deceased person's acct, trying to draft payments from a closed out acct, incurring more fees, then tries to collect from estate that has nothing to collect from...


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As I am writing this, I have been on the phone for over an hour and a half, spoken to two different people who have told me I have called the wrong department. Wait. I just got hung up on again. FML. Why can’t I get some help from this company? Over $1000 stolen out of my account and they don’t care. I have spent over 10 hours trying to speak with someone and it always ends the same way. Click. Click. Dial tone. The good news is that when you sit on hold, you hear a recording telling you how much you are helping Truist eliminate debit card fraud….


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The online banking is the worst experience I ever had. It gives out limited information on your activity. They have no chat and if I call customer service it is a 1 hour wait. They should have used Suntrust format. Theirs sucks!!


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If I could give them negative 10 stars I would. It's like banking in 1975. The very worst customer experience ever. My local branch does not even answer the phone. The 800# hangs up on you repeatedly. Best bet is chat, but you will not like their answers. They hold deposits for 7 days or longer randomly. It takes 7 banking days to set up a transfer account from a non-truist financial institution. I am ready to report them to the feds for holding my money hostage. With so many banking options, run from this one as fast as you can and do not look back.


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I have had to redo all my accounts with a credit card that were being debited from my checking account because Truist sent the new debit card to the wrong address. When I finally realized this I called and they said they would send out a new one. (It would have been good if they sent me an email saying to expect a new card but they didn't.) In the meantime my Suntrust (Suntrust became Truist when they merged) debit card would no longer be valid. That was over 6 weeks ago. I never received it. I called yesterday and confirmed that they had the correct address and they did. They said they would send out yet another one and I said I wanted it overnighted. They said that they could not do that. Needless to say I am switching banks asap. Don't go near this bank!!


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My wife and I bank with Suntrust, Clermont, Florida recently changed to Truist. We have a business account and personal account. We have a line of credit for personal and business. I have a business in the UK with services provided by our USA operation. We prepay our suppliers and as such it leaves us with cash flow imbalance so we use our line of credit. Our personal line of credit offers a lower rate of interest so that is our first choice. Each week we take funds from our line of credit but at the end of the week we repay all or most of the loan via a bank wire transfer to the Florida business account. The money is credited to that account instantly. Money is immediately paid to the personal account and from there to the line of credit to bring down to zero. Truist have now decided that such funds require 5 days to be credited to the account. 


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I deposited a check for $15,000 on April 7th to cover a large ECH that was scheduled to hit the account on the 11th. The check was written against my investment account at UBS. Truist cashed the check, deposited it to my account and then put $14,900 on administrative hold until April 15th. The check cleared UBS on April 8th but Truist refused to release the hold. I spent more than two hours online and on the phone with the bank and another 45 minutes in the branch. NO ONE WOULD RELEASE THE HOLD! It's important to note, that over the past year, I have transferred through EFT's or deposited checks, a total of $179,000 from UBS to SunTrust now Truist.


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They have the worst customer service. I would give them ZERO if it is possible. Their hold time is always like an hour. The last time, I was waiting in line for 55 minutes. You have to spend the whole day just to resolve a simple issue.


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I wish I could leave a no star review. They lost a $30,000 check when I tried to deposit it. I had to go to the branch and force the manager to go and find where the teller had accidentally dropped the check days before and never deposited it. Their online portal does not say that your credit card payment did not go through, then it did not say that it was late. They reported a 30 day late payment on my credit report. I have had perfect credit for 20 years with no problems. I called to try and dispute this and no one cares. They completely botched the merger with BBT and Suntrust. Accounts are incorrect and labeled wrong. Savings accounts are now checking accounts and vice versa. This is a company that truly does not care about the consumer. I would not recommend them to anyone. Beware!


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Takes a minimum of 25 minutes on hold every time I call. Their online system has parts unavailable so you have to call. Their chat function is really only a message service so someone can contact you in 2 days. When my mortgage was transferred to them, they didn't send out the welcome package until after the first payment due date. Overall they seem unwilling to interact with clients.


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I have been trying to resolve this issue with TRUIST Bank. I used to love SUNTRUST. I came to them when I was unhappy with BB&T long ago. The relationship has been flawless till BB&T calling themselves TRUIST happened. I have multiple businesses and applied for the PPP loans thru my bank SUNTRUST. It was chaotic to say the least getting all the required documentation that they wanted but finally they said they had all they needed. I was given both loans for both businesses. I submitted the appropriate paperwork for the forgiveness packages which really was the EZ forms because the loans were small. I received two FORGIVENESS Letters from the Portal and one of them seems to be forgiven but the other one seems to be an issue because they say I have a PPP loan with another lender???? They are the only lender and it is for 2 businesses.


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My credit profile has been bad, until the last 2 years. I did improve my situation, went from a credit score of 538 to 737. I moved to Florida back in March 2021 and bought the house I was renting in October 2021. I decided it was time to ditch the bank I have in Michigan. Granted, they are great, but I did not desire to go with Wells Fargo, Bank of America, or Chase, as sometimes the big banks lose vision on who their most important customer base is. Truist seemed logical. They are where I am at and they have an established reputation from SunTrust and BB&T and they support the LGBT community in the southern communities, which is vitally important to me. 


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I’ve been a loyal customer but after the merger I have been unable to access my accounts to send wires I’ve called everyone and sent hundreds of emails and nothing. It’s absurd even the branch employees are embarrassed about the lack of professionalism and information.


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What can you say about customer service? You like waiting on hold at least 1 hour before someone answers. I have tried to resolve a problems. After 5 phone calls my problem is worse now than when I started. Truist bank you need to reevaluate what the word customer service means. You need to learn how to treat your customers. You need how to solve their problem the first time and not make it worse. Anybody who is considering doing business with this bank, I implore you. Take a deep breath, save yourself headaches and stress and go somewhere else. I'm not going to degrade myself expressing my views on the service, but God help you!


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What a HORRIBLE customer experience I'm having at the very start of my journey. My mortgage was transferred to Truist and I received a letter with the loan number and the "simple" instructions of how to create an account, set up bill pay, etc. Ha! I tried the process so many times and kept getting errors and messages to call customer service. 


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ABSOLUTELY ZERO CUSTOMER SERVICE!!! Trying to report fraudulent activity - CHAT Service doesn't work. Branch staff could not help me. Called 4 diff 800 #s each rolled to the 50-60 min hold time. UNACCEPTABLE!


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I have never had such a terrible banking experience as I have had with Truist. You should be ashamed. Employees lie about federal banking laws and rules. They have no answer when you know the law and can quote it word for word. They are holding MY money for no reason aside from they can, they are delaying the closing of my house because they can. They lied about rather or not the other check cleared.... NO I DO NOT RECOMMEND THESE FOLKS!! They are dishonest.


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Check issued to self and spouse, so they would not put it in my acct, since spouse not with me. They could put it in spouse acct, told them to do so, under same address. Since spouse name is also in MIL's acct, they put it in her acct. Did not check address. Not even close. Said it was submitted, so couldn't correct issue. So - they could not put $ in my acct, but could give to someone else, then just say, 'oh, we can't fix that, sorry'.


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Since the merger, new Truist bank cards were issued to replace the Suntrust cards. We were allowed to continue to utilize our old cards until new one is activated. Since I didn’t receive my card, I called Truist to order a new one. I was on hold for 40 minutes. That’s not the worst thou, when I went to use my current card at the store, unbeknownst to me, the representative had cancelled my current card. When I phoned Truist back to get it reactivated they said they were unable to do so. Well since you are unable to do so, can you expedite the new card… Now here is the kicker, “yes we can expedite it for a $30 fee,” are you kidding me! The rep goes on to tell me she is unable to override this fee, despite the fact that it was YOUR rep that accidentally cancelled my current card. This new Truist is a joke. I am currently searching for a new, kinder, customer friendly bank.


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Worst bank ever. Been on hold for 3 hours for a locked bank account. Not able to access online bank. On hold for hours then disconnects. This bank needs to be investigated for inefficiency, fraud and worst customer service.


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On February 24, I Zelle $ from my account. Received notification that it’s pending and in review. They deducted $ but did not send. Called Monday am to the number I was given by online service... they stated that was not their department. Spent 8 Hours on hold with no answer until closing time! Did online chat. They stated someone would get back within the hour. Did this twice and no response still, 3 days later. Also messaged on social media page and they never got back like they stated. Call the number Tuesday, Wednesday… on hold for 4 hours. Someone from Fraud Department picked up at 7:30 pm Wednesday, explained the issue, she said hold on and never came back. FRAUD should be the name of this bank. Will be leaving this bank. I want my $658.00 that I work hard for and need to pay my car insurance!


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When Truist sent out the information to all SunTrust customers on how to seamlessly make the changeover to Truist, I was amazed. I received a 38 page pamphlet on how to get Direct Connect (which I use for Quicken) at Truist! It's easier to change banks. I followed the instructions and got a very poor service that is only able to download past transactions with no ability to pay online via Quicken. Oh, well.  


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I was a SunTrust customer for about 15 years and absolutely loved banking with them. Superior customer service and I loved the alerts and notifications were excellent. I have had so many problems since Truist officially took over. I have tried to be as patient as possible because of the transition. I have already opened a secondary checking account with Chime and am considering just closing my account with Truist altogether. The transaction history on the app and website is difficult for me to understand, while Suntrust was so simple. Checks take longer to clear while Suntrust was the next business day. I am self employed so it is important to me to have access to my money as quickly as possible. 


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Everyone, Close Your Truist Account. Frustrations, hardships, issues and problems overwhelm everyone of the loyal SunTrust customer base. No prior warning of the NIGHTMARE to come. The MOST horrible experience with any bank ever. Debit card and PIN no longer working. From the 18th of February to today, February 27th, there has been no resolution to the debacle of my bank account with SunTrust merging to Truist. There was no prior preparation or notification that any of these frustrations, hardships, issues and problems were about to overwhelm everyone of the loyal SunTrust customers.


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I was with Suntrust bank for over 20 years. No problems, Since Truist took over last week they have taken away all the perks and just want to screw you know. If you call them you get 3 different answers to the same question, Their robots must need to be recharged. Run to any other bank and you will be better off...


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I am a former SunTrust client and I hate that, that is the case. I have been with Truist for just 3 days and they have shown that they can not protect, nor reimburse money that they have allowed to be taken out. SunTrust protected my funds as well as reimbursed me -sometimes before even requesting one. However; Truist had me wait an hour to speak to a representative, who had me on the phone for another 30 mins or so, only to tell me to wait until the next business day, before they could truly get my money back; however they easily gave it away. There also appears to be flaws in their systems because, even though my money was missing; it did not appear in my pending charges even though, there was a 5 hrs lapse of time from the transaction to my call to them. The representative was... sympathetic and I could tell she was striving to assist, and she handled me very professionally. However, in Truist, I am disappointed; to say the least.


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My company and I as an individual have been conducting business with Suntrust for over 20 years. BB&T (Bad Bank and not Trustworthy) took over Suntrust operations this weekend. I made a business deposit of $13,000 at the Marco Island "Truist" branch that came from a fortune 500 company and they informed me that they were holding the first $5000 for 2 days and the remaining $8000 for 10 days. Suntrust did not treat us like this. No apology or anything. They just explained this is the Truist way ... well bye, bye Truist.


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I had been banking with BB&T for many years without any major problems. From the very start I didn’t care for the way Truist has their interface set up. It’s slow and cumbersome to use. If I didn’t have so many in my family linked to my account I would be banking somewhere else. It is taking them forever to get things switched over. Have had multiple difficulties logging on while they are trying to complete the transition. In addition to that I misplaced my debit card and had to order a replacement. Took them nearly 2 weeks to get me a new one. In this day and age that is unacceptable. Overall very poor experience with this bank.


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With the Suntrust merging to Truist Customer Service has become impossible. When you login to Suntrust immediately goes to Truist. You have no choice. With change I was unable to access my billpay!! Called 800 # for Truist. Could NOT understand the person. She kept telling me to shut down my IPAD and start over… did not change a thing!! I called the 800 # for suntrust. I was on hold for over an hour and still had not reached an Agent!! I could make an Airline booking faster!! I have made up mind to open an account with another bank!


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For 2 weeks the app keeps denying my users and password. When I go in a branch and show a teller she says I am the 3rd or 4th person to have this problem. And says to wait a few days and try again. How do I run a business and handle personal accounts if I cannot access my monies? And they offer no solutions. I have not seen a Truist employee with a smile in months. Similar problems on the phone for several card fraud claims. Truist needs to start over with real Management, but I suspect as an innocent bill paying consumer it us up to me to find another place to move my 6 accounts, at my expense and wasted time.


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Truist is, by far, one of the worst companies I have ever worked with. They are dishonest and really, really know how to screw a mortgage customer over. I would never, in a million years, do business with them again. They are dishonest and completely behind the times. I hope they go out of business. However, I will say that their staff is doing the best they can and are very polite. It is the company that needs to go away before they make more customers' lives a living hell.


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The phone system resembles something I used to shovel when I had horses. No one answers and every time you get the same message “call will be answered in more than 25 minutes”. All I was looking for was the balance, so it could be paid off. Once I have paid this off, I will never use this bank for anything ever again.


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They have lost $28,000 of my money. It has been about 3 weeks and still no resolution. How can they lose my $28,000 and have no care. But, they show me owing 3 payments for that money, on 2/5/22. It is beyond reasonable. Have had repeated problem with Home Equity Department. My local branch has repeatedly tried to fix the problem. If someone has stolen the money from my account that is on their end. I truly am concerned about the safety of my money with this bank.


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SunTrust Bank is not customer service oriented. I have a mortgage with them. Our rate went up because the insurance went up by $17.92. We failed to pay the $17.92 amount so Suntrust held the amount we paid in a escrow account. They did not contact us. Our account went past the 30 day mark and we found out because we received a credit report. My credit rating dropped 152 points. I called them and filed a dispute. They declined and said we were late. Our local Suntrust representative did not think that was right and filed another dispute, which was declined also. No customer service here at all!!!!


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Froze my account, froze my card, then charged me the fees because they couldn't access my account? Wait times for callers are ridiculous, 45 minutes on a good day. I gave up on dealing with the fraud department, I could make 1 purchase, 2 if I was lucky, before being frauded. Waiting for them to shut down my account so I can take my money elsewhere.


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I was a BB&T customer for as long as I can remember and they were acquired by SunTrust. Since this has happened there is NO customer service unless you have hours to spend on the phone. They removed the ability to communicate by email using the app. Also their mobile banking app doesn't allow deposits. It says you didn't properly endorse the check which is totally false. I plan to move all my accounts to another bank who provides customer service. The reviews here speak volume.


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The worst online banking experience I have ever had. Does not allow me to set up online payments, customer service is terrible. “Sorry I can’t set up reoccurring online payment for you.” “We have a policy”. Sent in a form authorizing reoccurring payments, but they can’t find it. These guys are the worst. Avoid if you can.


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I have banked with SunTrust (Truist) for over 25 years. For the past 18 months if you call regarding a personal or business credit card, wait times are on average 45 minutes, that’s if the wait music keeps playing. Many times after 20-30 minutes on hold listening to the wait music, it will go silent, then eventually hangs up. Avoid this bank and its horrible customer service at all cost. My business banking experience is far worse than this review with them, mainly concerning fraud and reimbursement. Stay away!!!! Unfortunately I’m so tied into Suntrust I haven’t changed banks.


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I have banked with Suntrust for years. But now that they have gone to Truist I cannot get into my online account and they will not allow me to wire to my main bank and close the account. I cannot get online to check my account. Everything I call I end up on hold for hours. I can't believe this is happening.


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For two months I have written letters, emails, made 50 phone calls. None ever got answered. Hold times past 4 hours a day.... 56 instant messages not returned. Facebook postings not returned.... I have had zero contact for 2 months despite trying everything.... This could be a shell company.... How can no one work here.... I spend 66 hours on hold over 43 days and not one has answered. I must stop the payments today and notify the state and government....MUST WARN OTHERS TO AVOID THIS.


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Any service takes forever, tried more than one branch. Some branches are closed without any notice, some have appointments that later get cancelled due to systems not working. Amazed they exist. Call wait time over 3 hours.


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Just awful moving my account ASAP. Need to cancel my CC and get a new one. Can get no one on the phone. Went to BB&T where I was told if you were with Suntrust they can help. Their lobby was closed and I was told to call the people who never answer the phone. Run do not walk to move your account somewhere else - preferably a credit union where they give a crap about customers!


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My mother bought an annuity in 2011 to leave her children when she passed. She passed in 2012 but my father was still alive so some idiot there told him to put it in his name. My dad passed in 2021 and my brother is the executor for the estate and for the past 6 months they have Jersey us around to get this money. They are completely incompetent buffoons. They are literally stealing our money. Do not, do not use these idiots for anything. Every time they return the paperwork for some ** or another, he does exactly what they tell him to do, they return it with the same thing they refused it for. Absolutely incompetent Thieves!


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I call this bank the bank of satan. Caused me an enormous pain in the butt for no reason. Terminated my account, and returned payments I made, that I had sufficient funds for, and did not tell me. Would not give me a reason. I tried to access my app but they had me locked out. Tried to call for 6 days and no one answered the phone. Finally got someone in the fraud dept. After being on hold 2.5 hours. They said they terminated my account and would not say why. However to get my money out of it they said they would send me a letter telling me how to get my money. Worst bank I have ever dealt with in 62 years.


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Unprofessional reps keeps you on hold 45 mins and transfer you. Can't help you. Managers need to correct problem sooner than later. Finding a better bank that's not merging with other banks that don't have good reviews.


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I’ve been with same banking for over 40 years and through all the name changes and merges. I always had free checking and even got free checks. So first change in this merge I am told no more free checks. Ok not a big deal. But next I see $20 maintenance monthly fee charged, it took me nearly an hour wait to get customer service rep on phone and it was someone I could hardly understand. It turns out this fee is charged because my direct deposit is usually paid on the 1st day of month but because the 1st fell on a Saturday, it was deposited on Friday which was the last day leaving me no direct deposit for the month although I had two the previous month. I feel like I was robbed, and I didn’t notice the fee right off because they don’t put fees at top of statements, it’s put in line with other deposits/debits where it doesn’t stand out. 


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I got a call about a potential fraud charge on my card. I returned the call to the number they left and confirmed the charge. Then was told I had to speak to another department which has a 30 minute wait time!!! Just to again confirm a legit charge I already confirmed with a human being at the number I was told to call.


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As a former SunTrust customer Truist is Awful. They continue to shut down SunTrust Physical Banks. Which shuts down SunTrust ATMs. All the while saying your SunTrust ATM card will now work at BB&T/Truist ATMs. What they don’t tell you is SunTrust customers can not make a deposit at these BB&T/Truist ATMs. Not all of us can get to a bank at times you can go inside. We shouldn’t have to for simple deposits.


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SunTrust and Truist customer is non existence, the worst in the world. The Truist merger is a joke. It looks like it is unraveling. Extremely long time waits and after 35 = 45 minutes you end up with a Filipino who can neither speak English or know what to do then some hang up. They made me transfer to Truist now Truist says I belong ion SunTrust. I cannot now pay any bills or transfer funds. I am not their biggest customer but first chance I am out.


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I have had multiple mortgages for 20+ years with BB&T (now with Suntrust and Truist) and they were great. But now that they have merged with SunTrust it is a nightmare. They have lost one of my mortgage payments and although I've provided proof from my Truist checking account that they (Truist) received and processed the payment, they refuse to acknowledge the payment and instead say I must make late payments in addition to my mortgage payment. Their excuse is, "we are in the middle of a merger." I can no longer recommend BB&T/SunTrust/Truist for financial services because they can't keep their books. A bank who cannot manage basic accounting!


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On October 12th, someone wrote 3 fraudulent checks on my account. I saw that on the 13th and I called SunTrust that same day and spoke with someone after waiting on hold for almost 2 hours. SunTrust did not close my account and allow the fraudsters to cash out more checks on 13th, 14th and 15th of October of 2021. I called them each day to report the transaction but somehow SunTrust allowed them to do that 4 days in a row. I lost $7800 and until today I never received any of my stolen money and I never heard back from SunTrust. Please stay away from this bank.


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Since the transition was made from Suntrust to Truist everything get worse. I have to called so many times and took so many times before you can reach the customer service. I’ve been transferred 6 times and the waiting is horrible. I feel sorry to the elderly people who will called and wait the same thing I do. I went to the different atm machine that supposed to be charged me three dollar but they ended charge me three times which they called help me at all. This is the worse. Very worse service at all!!!! I wish the transition was not made!


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Couldn't access my banking information on my mobile device for months. They made the Suntrust app inaccessible. The new Truist app was a worthless piece of ** and was developed by a classroom of kindergartners. I could not log into my account on the new app. I finally get access to my account. I find out I have been charged a monthly maintenance fee I never had before during all the months I could not access my account.


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SunTrust’s recent change to Truist has been a definite step backwards. I find the Truist app difficult to navigate and today I had an issue with my SunTrust debit card working properly. I went in to the branch and was told they could call customer support and wait a half hour on hold with me, or I could do it on my own. I called own my own and waited nearly 30 minutes for someone to answer and they were unable to address the issue I had. They suggested I retry my card and call back if I have the issue again. If I continue to have issues, I think I will move to a more Customer Friendly bank! On a scale of 1-5, so far I would rate them at 2 or less


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This bank is the worst. I have been calling them EVERY SINGLE DAY for the last week to be PUT ON HOLD FOR 45 PLUS MINUTES!!!! I cannot access ANY of my online funds, and, despite the representative assisting each time, I STILL have to call to release funds. DO NOT BANK WITH THIS COMPANY. They are Trustily Terrible. I cannot wait to close my account.


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Small business owners — stay away from these incompetent, archaic, frauds. Forty-eight minutes on hold to address their mistakes. They’re the worst of the worst and are likely in violation of Florida’s unfair deceptive trade practices.


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First off I wish I would’ve read these reviews before today. I honestly think it’s sad how it’s legal for these types of things to happen. Yesterday I tried going to my online bank app “Truist” and I couldn’t get in all day. Called today, on hold for well over 30 minutes to be told my account is frozen and they have no further information for me. I asked to speak with a Supervisor. They put me on hold for another 20 minutes. Finally gets on the phone with him and he tells me he don’t know anything, but I’ll be getting a letter in the mail. “Hold-up” sir are you serious??? I received a direct deposit. It’s one week before Christmas and all I get is I’ll get a letter from the fraud dept. ** do mean… I said, "I’ll just go to bank in the morning and get my money. I don’t care what you do with the account." He says “you still may not be able to get your funds. It’ll come in a check.” I’m completely blown… It should be a crime for these types of banks/crooks. Suntrust Truist ** ever you should be ashamed of yourself.


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Since the merger, I have had endless issues- internal transfers in my own accounts have taken DAYS, zelle isn't an option, the running balance ledgers aren't kept up to date, erroneous holds on deposits, inconsistent practices and timelines, customer service is limited to front line service only, you must wait for a call back from a manager if you need help.


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This was (at one time) a great bank, but since they've merged with BB&T greed and desperation has set in. After 30 minutes on hold, I come to find out that after a rather large deposit was made, they put a hold on 60% of it after it had already cleared my account. In the 24 years I've been with these people, there's never been a problem. I hope they enjoyed the $76.00 in late fees because I'm closing this account and finding another bank.


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Suntrust now Truist took a total of $300 fees out of my account. In January 2018 the same day I closed my money market, I specifically set up my checking account to meet the criteria to not be charged fees. I just noticed they have been taking $20 per month since September 2020. The first excuse was that my account was linked to my money market but I had my paperwork from January 2018 and the fees didn’t start until September 2020. I believe they changed their rules and interestingly enough I still met the criteria for no maintenance fees all along.


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I received a call demanding that I call back immediately to X1006111. I call and leave 10 messages for 2 days then decide to just wait to speak to someone else. Still waiting on phone right now for 40+ minutes. Absolutely the worst bank. So dissatisfied and disappointed that we choose them after moving to Florida.


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Today I discovered a Suntrust Bank mistake in the amount of $288.75 while balancing my checking account. I was placed on hold 25 minutes, then transferred, then told to call a different number in claims, another 20 minutes, then told by claims they see the problem but cant correct it and have to get someone else, another 30 minutes, then told he can't correct it either, have to transfer me to another person and after 20 more minutes on hold, I told them forget it, I hung up. I missed calls from contractors while tying up my phone line and wasted the afternoon for nothing. Now I have to drive to a branch tomorrow and get it corrected. Absolutely ridiculous. Not covid related, incompetence and poor policy related.


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I have been banking with Suntrust for about 30 years. They convinced me a few years ago to switch my credit card to suntrust telling me they have buyer protections. I switched. But the credit card protection is a nightmare and a joke. One time I paid for a service with my credit card. The provider charged me and did not complete the job. When I called him back he said he could not complete the job, it was beyond his experience, but I had already paid him with my credit card. I called suntrust to charge back. They told me they do not provide protection if the provider does not want to refund the money?


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I recently opened a savings account to go with my current checking account here (was with BB&T before merger…) and opted into what I thought was overdraft protection. After getting a bunch of overdrafts and a fee (I happened to look at my account) and saw that they charged me a fee and gave me several overdrafts despite my opting in for Overdraft protection from my savings account. When I called customer service they told me there was nothing they could do about it that I could change the option for overdraft protection in my app or go into the bank physically again. When I tried to change it in the app it would not let me… Then I called my branch bank for days and the manager would not return my call


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I have been a happy BB&T and Suntrust customer for decades. But I am closing my accounts since Truist took them over. I was hit with $64.00 in fees in 2 months, with no notice of the change in terms on my accounts, much less an agreement. After my first complaint, I was told "no maintenance fees" if I met account criteria, but then I was charged other fees for services I never heard of, didn't agree to, and didn't want. "But these fees are completely different" they said. Not to me; I don't pay fees for a bank to have use of my money. If your accounts transfer to Truist, watch your balance carefully, or better yet, avoid the hassle and move them elsewhere immediately.


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This is not the first time I experience terrible banking. If you are going to use this bank you got to be cautious to your money. This bank charges your account for the transfers you make and never delivers the money to the other party you meant to transfer to. You will not be able to track after that or get your money back unless you spend 1-2 days on the phone and another few weeks for the money to return to your account. I'll end my business with both SunTrust and BB&T for their suspicious banking activities.


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I've have three accounts with SunTrust now Truist for years. A mortgage, a loan, a credit card and two checking accounts. I have never been late or had any problems until I they switched to Truist. I paid off my mortgage, loan and credit card. My credit card had purchases and cash advances. I paid it off and got a check in the mail for overpayment. 


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I don't have an account but someone used my name/address to open an account with BBT and there's an $250 charge. I called since the bill keeps coming to my address. The gentleman named Brandon agreed this was a fraud since I am in California and there is no service/branch from BBT or TRUIST. I thought the case close but now TRUIST starts sending me bills. Called numerous times the customer services, one can't locate the account number since it has been transferred to recovery branch. Another one provided me the number for the fraud department. Three attempts to call but no one answered, each waiting for 45-60 minutes. There is no other communication except the phone. What is wrong with this TRUIST bank!!!! What a shame!


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An employee of Suntrust/Truist gave someone confidential access to our account allowing them to change the address on our account and withdrawal over $2,000.00 in cash. We notified them immediately while the charges were still pending. In the meantime they facilitated transferring our savings to checking so the thieves could steal more. They refuse to restore the money to our account. My advice to you is if you have a Suntrust Truist account move your account immediately to a safer institution better educated in avoiding social engineering scams. I give Suntrust Truist a negative one million stars.


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My mother, who's had a Money Market Savings with SunTrust for over 20 years, was recently diagnosed with health problems that required me to take over her finances. I knew she had a SunTrust account with tens of thousands of dollars stored therein. Visited 2 branches, neither manager was able to locate it by address or SSN. A corporate exec Derek again told me no account exists. Until the next month when change of address produces a statement mailed to my house. I set up online access that's immediately disabled. I was then asked to leave the branch when I produced the statement. This is all after their own legal department verified my POA. They are overtly attempting to hold onto her assets. I'm assuming to prevent a dip in holdings during the merger. Either way, it's dishonest and unethical. Do not bank here, fair warning.


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STB failed to notify me of their online banking conversion. I’ve been calling their 800 number since about 4:30 this afternoon and could not reach a human. About 7:30 pm I finally reached a human that could not speak English and had no clue why I could not access my bank account. After many hours I figured out it was because the bank shut down the ST website and we need to use Truist. Why were customers not notified and why weren’t your employees notified to let your customers know this? Are you a bunch of morals??? Seriously?? I can’t talk with anyone until Monday now! Seriously???


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The way this merger has been rolled out over months and months, all the ** guys at the top need to be fired. I have had nothing but problems with online and mobile banking since they decided to merge technologies. I understand some downtime, but not consistently during the day and early evenings. No one is offering an explanation from Truist or SunTrust from the top. Over and over you try and get to Truist, it tells you to use Suntrust. You use Suntrust and URL redirect bounces you out and you can never login. This is totally unacceptable. If you have shipped your technology overseas then get it back and get U.S. employees on a bridge to fix this crap and inform your customers. What's the problem, you people can't think outside the box and throw up a web page saying site is down at the moment? 


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I have had Suntrust payroll for many years. Not until Truist took over Suntrust did I have long phone delays for payroll assistance. I was just on hold 50 minutes and had to move forward with the payroll without the assistance I needed. I have complained multiple times by sending emails. Once a supervisor contacted me. I said, "You need to either ask your employees to answer the phone or hire more employees." I just called the number on google to get the corporate phone number or email address for Truist. Customer care and her supervisor said there is only an address. How convenient as they can lose your letter. I will be shopping for another payroll company. I gave them a 2 stars as they are helpful when you get them. The service under just Suntrust was a 5 before the merger.


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It does not matter what time of the day you call, you are slammed on hold for upwards of half an hour. Automated voice says your wait time is 25 minutes, now at 45 minutes. Terrible do you not have enough staff?


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Echoing many of the other reviews here. STAY FAR AWAY FROM SUNTRUST. Customer service is a mess. I had a payment incorrectly applied and then 2 months later got calls from "Home Preservation" wondering why I was behind on my payments. I wasn't but somehow a payment I made was applied to principal and was not considered a monthly payment. This was all in their records and the people I talked to could see it but the mighty computer still trumped everyone and said I was behind and even with all of that I was threatened with a negative report on my credit so I had to make another payment I couldn't afford. This was over a year ago and many many many phone calls later I cannot get this resolved. Their records still show I was a month behind for 2 months. A refinance attempt was tanked because of that. I had to wait a few months before I could refinance.


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So just closed on a home loan that got scooped up by Suntrust now Truist. All I can say is 'wow'. Set up my online account with no problem... until I tried to set up a recurring payment. Allowed me to put in all my information, bank account number, etc. Then it just has a square that says 'hold tight' and spins forever with no way to move on. I tried to set it up 5 different ways, even to just make a one time payment for my loan. Same thing each time. Had to call to try and set it up. Was on hold for 30 minutes, I was told the only other way I could set up a recurring payment was through being mailed the forms for me to fill out and then send back. This bank should not be in operation. Period. It is not even equipped to take payments?!?! I'm just beside myself. Trying to figure out my options...


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This is the worst bank ever. They strive on overdraft fees, I have to close my shop for an hour to deposit money because their mobile deposit never works, been waiting weeks for a new card, they make it impossible to deposit money, I am a small shop owner getting hammered by a bank that won't let you put money in, I will be closing my account, NEVER USE THIS BANK OR ANY BANK AFFILIATED WITH THEM.


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Very close to closing both accounts, they are worse than the banks that are in Walmart at this point. Sad to say but I was charged 4 late fees from late holiday pay which equaled to about 150 plus bills that were auto paid.


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I recently purchased my home in California, and my mortgage is through SunTrust. I pay my taxes and insurance through an impound account with SunTrust, as many people do so they make one monthly payment to the bank to cover the mortgage, taxes, and insurance. When checking the balance of my impound account however, and comparing it against the annual property tax bill I received, it appeared that SunTrust was withholding significantly more than they should for property taxes. It turns out they were (which they finally admitted) - a more than $5,000 excess. It seems they were withholding not only the property taxes paid through the impound account, but supplemental property taxes as well which are not paid through the impound account (and are typically the home buyer's responsibility). This is a pretty basic tax concept and a major mistake for a bank that should know how these rules work and not make these kinds of mistakes.


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This bank appears to be woefully understaffed with poor training. The bank has been many (many) mistakes in my account that I had to move to another bank. Not trustworthy, maybe why 'Trust' was removed from their name. I regret ever having to use this bank and tell everyone to avoid, just not a place one should trust with their money.


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On 10/1/2021 I discovered someone had made 54 transactions for online gift cards through my bank account. The total amount of the transactions were $6375.90. I immediately contacted Suntrust's fraud department (1-800-447-8994) and made a claim. The female I spoke with that night stated she made the claim and deactivated my card which was still in my possession. I was advised the investigation would take 10 business days and the investigators would contact me if they needed more information. On 10/11/21 I received an email from Suntrust stating they had denied my claim but did not state why. I immediately went to my local branch where I was assisted by Mandy ** who was familiar with the incident. Together we made contact back with the fraud department but they refused to give us any information. 


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I have been trying to access my bank statements as I am 'paperless'. Cannot get them. Only get a little box that says 'hang tight' and goes nowhere - ever. Called Suntrust/Truist corporate. Waited for 10 minutes to have someone answer the phone. Waited for her to try to help - another 5-10 minutes, then she said I was getting an 'error' message. (no kidding). She said she needed to transfer me, that my wait would be 5 minutes. Fine. After being transferred, the message said my wait would be 25 minutes. Okay I waited. Twenty-five minutes plus and I was disconnected. Extremely frustrated. And I need my statements. Very incentivized to change banks - after. 20+ years.


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Called about a $45 fee I received for a lock box which is free with my checking account. After a 10 minute wait, a customer service rep answered who could not speak English, sounded like he was from India and had marbles in his mouth. He put me on hold several times, after dealing with him for 15 minutes, I finally was told he could not help and I had to go personally to a branch.


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Only bank that I know that charges for receiving (and sending) Zelle... No other bank that I'm aware do this, so you never expect it coming those charges... at least $15 - $20 per transaction... unbelievable! This is a bank that don't add value, certainly I'm moving my accounts somewhere else.


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I mailed a payment of $4200 to a lockbox pickup Suntrust handles. I put the wrong po box #. I realized it. Called suntrust and informed them. The check inside was accurate. I'm told, "Np. We will see that and just put it right accurate." 29 days later I get my envelope back. It's cut open and it stamped return to sender. My check was sticking out of the envelope. They just put a $4200 cashier's check back in an open envelope and threw it back in the mail. What kind of bank puts a check back into an opened envelope and mails it back 1000 miles??


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My Experience has been the same of so many on here that I don't feel it necessary to repeat the same story many have done so well. MY QUESTION IS HAVE ANY OF YOU, THE ONE'S WHO MONEY HAS BEEN STOLEN, BEEN ABLE TO GET YOUR PROBLEM RESOLVED???? Why can't we all get together and bring a class action suit against Truist????


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This is by far the worst merger ever. Dealing with BB&T was so simple and easy. Never had any issues whatsoever whether it was by phone or in their branches. Now Truist comes in the picture and is clear that they do not care. This bank is laughable. It is borderline disrespectful. I have been on hold for almost 2 hours, 2 hours! This is so disappointing. Unfortunately, I cannot do anything about it because my car loan is with them. I am basically stuck with them, for now.


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Middle of Sept 2021 had a check stolen from Post Office. It was apparently whitewashed and filled out for a significant amount of money, all my money actually on Oct 9, 2021, no phone call, nothing, found out the next day when I checked my account. Reported the fraud, the whole check even the signature was rewritten, oblivious fraud, but investigation started on Oct 8, 2021, froze my account, no debit or credit, told them my SS check was coming in a few days. They said, "No problem, we will transfer to your new account." That did not happen. They took my SS check and it is now in the frozen account.  


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Just signed up with this bank. Went to make my first deposit which was supposed to be made available the next day. Well 2 business days went by, then they told me because of recent fraud activity from previous clients they're holding my funds 2 weeks! 2 WEEKS! Imagine working hard to feed your family and you take your check to the bank you put your trust in and they hold YOUR money hostage for 2 weeks. Anyhow, once my funds clear I will be cashing out my account and taking my business elsewhere. I would not reccomend this bank. It's dated and unfair to its clients.


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I have been a loyal customer for over seven years. My wife and I recently bought a condo in Miami and opened an additional joint account to pay the bills. My wife set up a recurring payment for the HOA dues ($821.38). Everything transitioned to Truist and she could not see the recurring payment anymore. Long story made slightly shorter, we ended up paying our HOA dues twice. Once with Bill Pay and she sent a check. When she called to find out what happened, the agent put her on hold for over an hour and just left her there. She sells Medicare and it is her busy season (commission only), but she just sat there on hold thinking the young lady was helping her. Finally a gentleman came on after an hour and a half. 


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If you’re looking for a bank that will repeatedly ignore your calls, does not communicate with you, and will give you inaccurate information, then you should bank with Truist/Suntrust/BB&T. My closing date was set for October 8th with a 10-day extension if needed. This date had been set for several weeks. I was notified by email on October 7th at 10:53am that we could not close on the scheduled date, and the bank now did not know when they could close. This is just one day before the set closing date.


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My experience of the merger from BB&T to Truist is totally negative so far, they have taken literally years to get this merger done, and the transitions are nowhere near done. All online services that I am experiencing are negatively impacted for usability. Both on the website and on the app every single transaction takes more steps than before, and now I have no ability to know who my personal banker is or how to contact them, the only interaction is now by BOT and chat. A terrible transition for anyone who was used to the benefits of working with BB&T. Will they ever get this merger finished?


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I have had a BB&T account for years. They have always had great customer service. Truist bought them. I am now forced to download apps I don't want in order to transact business with Truist. I can no longer go online and login and conduct business. Truist contacted me to inform me of a fraudulent use of my account number. They had me shred my card and they said they would send me a new card. I asked them not to mail it to me because of the high rate of mail theft in Fayetteville, NC. They said they would send it to my branch bank. They did not. They mailed it to me (expect it in 3-5 days). It is now 10 days and no card. Now I have to cancel the card I never received. They are not helpful and blame me for not retrieving the card from my mailbox. If you are considering using Truist Bank I recommend that you go somewhere else. They are amateurs compared to BB&T.


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I've been with BBT for a couple of years. Never had any issues until Truist came about, I've seen my interest go up on my loan that I've been paying on time for 3 years. I've also notice when I try to make a payment online there's always an issue. Either the date can't be changed or the amount can't be changed forcing me to have to call the bank when they open. Any other number just takes you to the automated system that takes you in circles. I wish BBT would have stayed the way they were. Truist has very very poor service and low quality. Do not recommend any banking here.


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Truist have the most unreliable apps. It's hard to navigate. And really frustrating. They should had keep the BB and T app. To make matter worst all my history and transaction were deleted. (History of payment). Think it's time to change banking. Will not recommend at all.


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App is hard to navigate but had to have due to merger. Even hard to log out. Better apps. and banks available. After about 8 years might have to change banks. We thought we would have more value to them. I guess not


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Took over my local bank; stopped automatic credit card payments from checking, shut off online access to my accounts, then fined me for late payment. Closed all local branches to in-person visits, then sent bad report to credit bureau. Incompetent, inconsiderate and unethical.


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With Sunstust, I could complete all of my banking online. Transfers went through immediately which helped tremendously during an emergency. Now transfers are submitted, but it is unclear as to when they will happen. The online banking layout is horrible and the app will not install on my phone because it says it is not compatible. I understand that there are a lot of changes during a merge, but I thought it was suppose to make things better, not harder. Maybe Truist should take a good look at how Suntrust had everything set up and actually admit that their way was better.


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My family and I were with Suntrust for 20 years and they were great. Truist is utterly horrible. I always downloaded transactions in Excel from Suntrust, and checked them. You can no longer do that in Truist. Called them to find out how to do it. An hour waiting, then it disconnected. Tried the "Online Chat". Continually said "Session expired". Start a new session". 20 times, never worked. Their website is clunky and illogical. Fees have gone up since the bank merged. I will definitely be switching banks.


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Wait on phone for almost an hour for online help. Hung up on after waiting over thirty minutes. Not the first time. Rude online services. Moving to another bank because of the service. I have been a customer for 9 years and will not go another day.


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I live in Switzerland and had a stroke. I used to travel to the U.S. every two years and used my account at SunTrust. For obvious reasons, I can no longer travel to the U.S. and asked for a transfer of the funds to my Swiss bank account, and to close my account with SunTrust. SunTrust suggests that I visit a branch (impossible!) or appoint somebody residing in the U.S. and issue a Power of Attorney, executed in the American Embassy or Consulate (also impossible). Other options are not possible. WHY??? SunTrust has my full name, address, telephone number, email-address AND SIGNATURE on file and we have corresponded by original letters and secure email. DON'T TOUCH SUNTRUST/TRUIST ESPECIALLY IF YOU DO NOT HAVE A BRANCH IN THE VICINITY OR LIVE ABROAD!


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This is without a doubt the worst bank that I have ever used. They make it impossible to transfer money when out of state, and with almost every transaction my account is locked or put on hold. Customer support takes 20 minutes to talk to a real person only for them to tell me they can't help me, don't know what is wrong, or that I need to visit in person. I almost lost my apartment due to not being able to make a transfer from my bank account. The company is totally out of touch with the problems in its service and will only get worse. DON'T USE THIS BANK.


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I contacted SunTrust on the 27th of July to close my account since I suspected someone got my bank account information. They told me the account would be closed in 2 business days. They didn't close the account, and I made a payment just to supposedly close it, but they told me it would be closed and they didn't again. Another transaction and they disputed it, yet it remains open after twice trying to close my account. Another transaction occurred along with overdraft fees again. Still no closed account. Do they expect me to keep the account open and dispute charges until I die? 


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I have been a customer with Suntrust for 20 years. I have been a good customer held a positive balance in checking and thousands in savings. I had a fraudulent charge on my account for 69 dollars. I reported it right away and requested a debit card. I called to ask when I would receive my new card and was told they are no longer doing business with me and froze my accounts making it difficult to pay bills. I had to fight to release my money. I would never bank with them again. Avoid this institution. Fraudulent activity indicates to me a poor network and security with the bank. As a customer I can’t always prevent illegal activity.


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I hate to write long and lengthy stories. Experience with this company's customer service is the worst. Long waited hours to talk to a right person and once you landed there then it's even worst experience to talk, some ask private questions also which is not relevant to the business. Mr. Kelly King - Please take care of this.


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Yesterday a CD became due and so I called my local branch in Macon, GA but they did not answer so I called the Atlanta main office and the same there. I then called the main branch at Cherry street and go the voice mail of the manager. He never called me back by 3pm so I went to the local bank and it was closed and about 8 people looking for help. No sign on the door and indeed DHL had placed a sticker on the door that they had tried to make a delivery there. So I called Zebulon branch and they finally answered and were open. So after another 20 minute drive we all went there. The crux it seems is that the branch people had Covid and won’t be open for two weeks. What is their excuse for not answering phones and not putting notices up that the branch is closed? I had intended to leave my CD there but decided to withdraw it based on poor service. I still have not received any return phone calls. Thank you.


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I opened a personal checking account with SunTrust online on July 29th. On July 30th I deposited a check from a company as I am a subcontractor for $1138.72. On July 31st the check cleared. On August 1st I made direct payments to my two credit card companies that I owe. On August 2nd SunTrust restricted my account and denied payment to one of the two credit cards I put in for payment. I called SunTrust to ask what's going on and all they tell me is that my account under review to be closed because of unsatisfactory transactions and I should receive a notice in the mail regarding what is SunTrust's reasons in detail. 


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I’ve been a customer with Suntrust for 27 years. Bank accounts, savings, car loans etc. Recently I’ve had such negative experiences with Suntrust that I went through the trouble of finding another bank and moving the myriad of accounts and automatic payments I had set up over the years. Only the truly terrible experience I have had could have made it worth the effort to change something usually as innocuous as banks tend to be. I received horrendous advise from the bank manager about an issue. Was assured things would be fixed and then Suntrust changed their commitment to how they would handle the issue twice even after having put their proposed resolution in writing. 


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I have been a Suntrust Customer for nearly 15 years and I do almost all of my banking online. I am buying a home and needed to send a wire for that transaction. I don't live near a Suntrust location, in fact the nearest one is 600 miles away from me. When I called to set up the wire I was told in no uncertain terms that the only way I could send a wire (aka use my own money) would be to purchase a plane ticket and fly back to a Suntrust branch where I would then need to take about 15 minutes to fill out a wire transfer form.


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Truist bank once SunTrust and BB&T has failed to provide customer service. My credit card was canceled but I still had to make payments. I called at least 10 times to make a payment but representatives I spoke with could not find my canceled credit card. The bank charged me late fees and reported to the credit bureau that I was late. This kind of business is against what the etiquette Of what the new USA stands for.


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I opened a SunTrust online banking account a few years ago. Today I wanted to put a deposit on an item I wish to purchase. The company I am purchasing from requires either a check or a wire transfer. I use my Suntrust back account to pay my bills. I do not have checks because I pay online. Today I tried to send a wire from my account. To wire from your Suntrust account the 1st time you must go to a Suntrust branch. The closest branch is 92 miles from my house. How is this convenient?


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I took out an auto loan with Suntrust Bank a few years back, last year I was working with a debt consolidation company who settled the loan and I paid in full as of late last year. Suntrust even gave me a proof of paid in full letter that I have sent to the credit bureaus. I have been begging Suntrust to report accurately to the credit bureaus for eight months and they are still reporting that I have not paid ANYTHING and that I have missed payments. This has brought down my scores over 50 points and I am not able to rent anywhere or make purchases. I am distraught and have been lied to by several of their reps saying they will report accurately and til this day they have been lying to me and the credit bureaus! Stay away from this bank at all costs unless you want your life ruined!


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On June 30, 2021, my employer gave me a paper check. The check was deposited on my checking account. I was told funds would be available the next day. For no apparent reason, Suntrust placed a hold on my funds. They told me that they money would now be available until July 12,2021 at 9AM. They did not care that I had rent to pay nor they cared that I had bills due the first week of the month. Mind you, my employer is the State of Florida. My deposit was not even a personal check. They unnecessarily withheld my funds!


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On 6/21/2021, I open a new SunTrust bank account since I move to Virginia for graduate school. The manager who opens the bank account for me said I should close my Indiana bank account and transfer all money to SunTrust. I cannot believe I trust her to do it. Then I find out my money is on hold until 6/30/2021. However, my account is still not available on 6/30/2021. So I call them and they told me they are closing my bank account and keep my money. It is very ridiculous. My money is for my college tuition and I get money from my parent's wire transfer. SunTrust is the worst bank on the whole planet. AVOID SUNTRUST IF YOU CAN!


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I opened an online checking account for your Delta Debit card. I transferred $5000 into this account. Then went back online to get a direct deposit form for my employer and was unable to log in. My Debit card arrived in the mail that day so I called to activate the card. I was told that my account was frozen and that I would need to call the next day to speak to someone. I did call. I ended up speaking to someone who was not in the lower 48. Could not understand anything they were saying and was transferred to someone in the US. I was told that my account was me being investigated by your fraud department and that SunTrust was still currently looking into my account and that I would receive a letter in the mail stating the outcome of your fraud department's investigation.


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SunTrust makes me feel like a valued customer. Person to person communication, they greet you by your name and always thank you for being their customer. Easy to communicate, even outside of "banker's hours".


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I've been with SunTrust Bank for over 30 years and both customer service and products have gotten progressively worse. There are no benefits for either long term customers or seniors. They seem to be more interested in corporate customers than individuals.


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First off, I'm below poor. I am paycheck to paycheck. The pandemic hasn't helped, and I have kids that depend on my child support. Of course they come first, but if I cannot function financially how would they do? Suntrust aka TRUist is the target of my frustration. Imagine that one star next to 4 empty ones is negative 1. Now my story.


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Suntrust is by far the absolute worst bank I ever dealt with. My account has been open since Dec. 2020. And I made a large deposit in my account. Why they froze my account, and now saying that my account is now close because of investigation. I went into the branch and the manager at the branch is also clueless to why they are closing my account. So now I have to wait until they finish the investigation before they send me my funds back.


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I have been with Suntrust Banking for about 11 years. I now live out of state, and only decided to switch banks due to this location change. I am now going through a very painful process of trying to close my bank account, which is incredibly difficult as it turns out. Even though I have changed all of my recurrent bills to my new banking service, random charges are still being processed by Suntrust, much to the confusion of the vendors (and me, who sees that the exact same charges are being processed by my new bank, the only bank info the vendors have). This results in fees, me needing to call and speak to customer service daily, and now needing to process claims to prove that these charges are not approved by myself.


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This is the worst bank ever. I live in north and I have Chase Bank for many years. Moving to Tennessee and there was no bank in Chattanooga. I opened an account with Suntrust (Truist). After I deposited the check and made another transaction from my bank to them they close the account without any reason and they have not returned my money. I made a complaint with Consumer Financial Protection Bureau and still nothing. After my accountant call them then lawyer called they decided to return my money. BE AWARE THIS BANK IS A SCAM!


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They cancelled my account without notifying me. They have been for months withholding my funds. They refuse to give me a timeline on when I can receive the money that is rightfully mine. It feels when trying to resolve this with them they have no desire to work with me on this issue. I feel as though they do not intend to pay me at all. Their customer service is seriously lacking and the employees do not care about you the consumer.


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I opened an account at Suntrust (now Truist) in order to consolidate funds for the purchase of a single level condo for my handicapped mom. She is currently residing in a trilevel house and after surgery cannot get up and down stairs to even go to the bathroom. Within 24 hours of transferring $240.000 into the account to buy the condo, they put my account on hold then they chose to close my account without giving me a call or a reason for doing so. I am now being told that my funds will not be released back to me for 5 more weeks. 


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What a joke and a bait and switch at that. It’s criminal. Suntrust (if you are not aware it is part of Truist), advertised a promo which ended on March 31st, 2021. Do a direct deposit if at least 500.00 in checking and deposit at least 10,000 in a Savings account and eventually after meeting those qualifications you will receive a 400.00 bonus. Well they rejected me after 3 days of opening up the account and receiving a welcome email from them. They rejected my 10,000 bank transfer from American Express and restricted my access to my online account and accused me of fraud. I have a FICO score of 844 and have very significant financial resources. Never had a mark on my credit rating ever and I am 68 years old. I panicked thinking someone had gotten a hold of my SS etc. so I called.


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I have been a Suntrust client for almost 30 years. I called to request a credit refund for the late fee, taking into account that it was late because my sister was in the hospital for over 30 days, I had my nephew with me, it was a very difficult time. The supervisor and the manager told me that nothing that they could do because they gave a refund on Dec 2020. Other credit cards extend the courtesy more than one time, I don't understand why Suntrust can't offer the same treatment to their customers, especially the ones that are loyal to them for some decades. As soon as I pay all the balance in the card, I am going to close my account with them. Very upsetting!


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Bombarded by mails to apply for credit cards. When attended the local the employee was just hungry to submit the application without checking the required facts. His hunger I presume was based on commission. Pulled my credit score and then told me I did not qualify for a criteria!! The latest was a stop check issue that cost 3x36 dollars in fee and 2 days spent on the issue and be told in the end that I was wrongly advised by their telephone assisting employee!!! The sooner this bank closes its doors to the public the better for all of us.


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Suntrust changed my address on ALL my accounts to an address where I have not lived for 4 years. Sent a letter to notify me. The worst!!! They have no problem calling, emailing and texting irrelevant trash.


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My parents passed away and I'm dealing with a mortgage they took out with Suntrust, and the experience is incredibly frustrating. They have no email, only a chat bot that claims to email you back, but never does. When I call, I'm always on hold for at least 30 minutes, and when you finally get someone they're always impatient, particularly frustrating attitude to deal with when you're in my situation. I sent them the death certs and court documents years ago, but they claim they don't have them on record. They seem to have no established process for how to handle these cases. Avoid this company if you can.


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So I have been a member for years and today I got a late notice and the person that I spoke to was very rude and was blaming everything on the mail. I mailed my payment through bill pay on the 20th and it still has not been received. He has very poor customer service so I paid the card off and closed my account. You would think with covid and all the issues we were having he would have a better attitude and waived my late fees. No one from SunTrust even called and with my account they should have seen that I have never been late. I will not do business with them anymore.


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This is the second time I have experienced fraud in my account. This time is was Western Union were somebody used my debit card to send money to someone out of the country. I called western union, reported it, got all the information. Basically did the bank's job for them. Went to the bank in person, reported it and gave them all the information. Just like last time they denied my claim stating just because I used the realtor in the past this looked like normal activity. You have got to be kidding me! How do these people sleep at night. I clearly have never sent money to Columbia. I am finally a complaint with the consumer business bureau. Keep your money out of this bank. I will never bank with them again.


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I travel for my job and SunTrust faithfully cancels my card every single week and leaves me stranded somewhere while I sort it out. Customer service people couldn’t be any less helpful. Bank of America is where I’m going.


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They always are having tech issues that impact your ability to pay or receive money. And whenever you talk to someone in any bank branch they tell you not my job. In addition whenever you contract that little number on the back of the card. Which they will tell you every time to call, there are extremely long waits, no one that actually has the knowledge, much less the will power to help with simple questions. As well, they are always for some reason having an update for tech malfunctions which supposedly does not allow them to answer simple questions. It’s like they are reading from script every time and claim the same issues each time. These guys are a joke.


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Someone made a charge against debit card. I caught called fraud line. They suspended my debit card. Issued took two weeks. Then tell me after receipt I have to use as credit card. Now I have to wait two weeks or longer to get a debit card.


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I opened a checking account 5 months ago, set up direct deposit and everything was okay until I deposited a paper check for $1200 product of my stimulus check that originally went into a restricted account in another bank, I deposited the check just a day before traveling to see my parents in Central America, my surprise was when I got there my debit card was locked, I called them several times over the weekend and no one could help me, Asian accent lady was very rude no emphatic. I was with zero cash all money in that account and visiting parents in another country. Then next day lost access to online banking and I called them.


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Our vehicle was financed through Suntrust. In December we traded the car in. For 3 years I paid over the amount owed. Going into getting a new car I knew what I owed and the dealership paid if off. When cx my gap insurance Suntrust kept it all except $30 saying they low ball payoffs which raised red flags. They closed the account so quickly and refuse to send any and all document for for the finance deal and was told no.


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I am a very long term customer of SunTrust in Smyrna, TN. My whole family banks there. My Bank on Sam Ridley was closed (other branch said everyone was out sick) and the ATM machine was not working to allow a deposit. Their ATM machine wasn't working on my visit last week either. I went to the other branch in Smyrna on Lowery, and they had only 2 of three drive-through working... and their ATM machine was not working to allow deposits. The wait time was 35 minutes for each car (maybe 5 in each lane?) in the two lanes that were open. That's terrible .... considering I had lunch in a restaurant today, had three people wait on me and my meal was cooked from scratch in 10 minutes. For the time I had to wait to deposit a check at SunTrust, the Mexican restaurant had me and at least 15 others fed and out the door. 


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I am now in my NC home, having just driven down from my MA home, as I do this time each year. SunTrust just turned down my credit card in the grocery store in NC. I called their customer service line. I was put on hold 3 times. The THIRD time I was cut off; just a dial tone. So, I called back. I was answered a variety of their security questions successfully. I was then forwarded to the fraud unit where I again answered several of their questions to ensure it was indeed ME. Then they asked for my phone number. I told them I had two one in MA and one in NC.


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I have been with Suntrust now for a long time. I have 3 accounts including business, personal, and savings. I didn’t issue with my business account with 2 fees that I asked them to review and remove and they did not. I don’t think I should have been charged. I talk to a business account rep the SunTrust 800 number and also contacted the branch manager in Gainesville Georgia on Shallowford Road and I was told to pay the $76 and then I can go ahead and close all my accounts so that’s what I’ll be doing. Thank you SunTrust branch manager and business rep for guiding me in the right direction for once so I will drive two an a half hours tomorrow morning to my nearest SunTrust branch now with a silly name call truest and I will be canceling all my accounts and taking all my money out and I will never use you use and recommend. 


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I have been trying to close my checking account with Suntrust for months. After holding an account with this bank for about 15 years, they have punished me for being scammed by a fake business checking scam. My account is current and not in overdraft status even though they have processed deductions from PayPal for $5.25 that I have asked to be rejected and after I have tried to close the paypal account....at $36.00 a pop. A stimulus deposit of $600 was deposited into my account. I received a letter from Suntrust that I could use the $600 for now - but I am expected to PAY IT BACK TO THEM!!! I desperately need help in closing this account forever, but so far, I have not had success. I say, ban this business, their business practices based on greed and possibly illegal practices are a disgrace.


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If you would like to be put on hold for way too long....Then talk to someone from the Philippines....Then get so many different answers from so many people....Then call your local branch (Lakeland, Fl.) only to be promised a return call after calling two times and then not get that call...Then this is the bank for you.


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Suntrust inappropriately removed nearly 200 dollars from our account, We ordered checks for our acct, 3 times in over a month and still don’t have them. I ordered a replacement debit card over a month ago and still don’t have it. Been with Suntrust 7 years .


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Two days before Christmas I was paying my electric bill and my transaction kept getting declined. I was confused why so I tried logging online and received a message to call the back. I was told that my account was suspended and I will receive a letter in the mail explaining why and a check with my balance I had in my checking and savings account. I was very upset because this was two days before Christmas but also I could not pay my bills. Here it is two days before the first and I called to make sure they was sending my money and I was told they still are investigating after that they will mail me my check. I asked if I could receive a letter explaining this so that I could show it to my electric company I was told no. This is a nightmare and I’m still clueless to why my account would be investigating and I only pay bills with my account. I wish I would have never put my trust into Suntrust.


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They closed my personal account because I did not verify the account that I opened online. I never received the form in the mail. My paycheck was deposited into my account. The very next day they closed my account and withheld my money. This was in October and it is now December. They told me the balance in my account would be mailed to me within 3-5 days. That never happened. My payroll rep called the bank asking about my check, I've called and no one is trying to help me. I now may have to get a lawyer just to receive my paycheck. They are trying to keep. They won't release it back to the payroll or me.


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I am Jerome **, a customer of SunTrust Bank. I'm writing today to get some help in my matter. I have two bank accounts with SunTrust. Not a large amount of money But I have my Social Security Disability check Deposit in my account every month. To make a long story short one of my accounts had an overdraft. So I went into two Branches to close my account. But Was not successful. On November 25 2020 Day Before Thanksgiving suntrust withdrew $294.34 from my account. That was all the money I had in my account. If I was notified from the collection Dept. that this was going to happen I would have made some arrangements. To pay the overbalance from my other checking account.


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Suntrust is absolutely the worst bank I have ever did business with. Back in JULY of this year (2020 before the pandemic) my account was closed out without any notice or reason at all. Before I called the bank to speak with someone for answers, I of course went through the motions of resetting my password because maybe I had forgotten it, or maybe my account was experiencing fraud. To no avail I called and I found out my account was closed abruptly and was under investigation. Ok, even if this was the case and I was being investigated no one contacted me prior to closing my account to let me know this was happening, I had not received a letter in the mail or anything of the sort.


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Having financial difficulties so I was allowed to withdraw $25,000 from my retirement account. Deposited into SunTrust and the very next day they “terminated” my account. I have no access to my money, I’ve been on the phone everyday and no one can help me. SunTrust can’t tell me why my account was terminated because it’s under investigation. I’ve tried to reach out to everyone possible and still no help. They have my money and won’t return it despite me giving them a copy of cleared check, statement from retirement account and my retirement representative calling them on my behalf. I reached out to Beau Cummins the CEO, he promised someone will call and nothing. I need help, I need my money.


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How often we criticize, how seldom we praise. Such is not the case with Karen **. She was so helpful and patient in helping me set up my online mobile app for my Truist banking accounts. My technical skills are only fair but nonetheless Karen walked me through everything that was required. I would have to assume that Karen is a highly valued employee of your fine company. I thought you might appreciate this complimentary feedback. I have been a customer since 2011. 


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I very much appreciate the customer service I receive. Minus one star, however, for their silly promotional email, saying all I had to do to get a free $600 was to open a savings account and deposit at least $100,000 in the next 7 days. Oh that's ALL?! :) And if you don't have $100,000 laying around, they even had a 'poor man's option', where you could deposit $10,000 and get $100. Jeez, I don't know why I never took advantage of these deals before....oh wait... that's right.... LOL! :)


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Called customer service at 1800Suntrust at 3pm cst, was greeted with a hold time of 15-30 minutes, stayed on hold so I could change payment due date (note, this was my second call since the first one was a dismissive experience). While on hold, the message changed to 30-45 minutes, I continued to stay on hold patiently. At 4pm CST, the message changed again to we are now closed, leaving me feeling like a sucker. Also, if I try to send an email via website, it keeps redirecting me to log on, I logon multiple times and as soon as I click on email us, I get redirected to logon. Terrible customer service at its finest.


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Suntrust is a Useless Bank. I really don’t write reviews but this stupid bank made me to come here to write this review. Suntrust closed my account for no reason and continue to hold my tax money. I need a lawyer to sue this useless bank for all the stress, emotion, and financial difficulties this bank have put myself and my children during this Covid-19. The information you get when you call them is rudely different information you get from a branch office. I am so tired of the back and forth with this useless bank. All my tax refund from IRS hit my account and these idiots are holding my money with no valid reason. Suntrust closed my account WITHOUT ANY REASON. I went to the branch office and met with the office manager, he was shocked and couldn’t find any reason in their system why they closed my account. Now, all my tax refund are with suntrust and I can’t access my money. It’s been weeks and weeks.


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I've been a SunTrust customer for 29 years, and I've never felt so uncomfortable in a SunTrust branch as I did today. My city has a Covid-19 mask ordinance, so we are all masking and social distancing when entering public establishments. Fair enough. But SunTrust Branch 9801 (3098 Apalachee Pkwy, Tallahassee, FL 32301) takes it to a new level. They have a masked security guard posted at the door, and he slides the door open if he permits you to enter and slides it closed behind you. All the lights in the lobby are dimmed or off; it's literally dark. Account holders are not allowed to use the customer desk to endorse their checks but may only endorse them at the teller's counter.


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In less than 2 months, my debit card had a secure hold on it. When I called the bank the 1st time, I was told the hold is gone. Next time using my card a few days later, the hold is still there. This bank is the worst.


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SunTrust definitely should not be trusted. This bank helped individuals commit identity theft against me. When I spoke with their fraud department employee Jonah said I shouldn't worry. She would open up an investigation. Nine banks opened and I should not worry? I am beyond worried. I Iive in California and have never heard of SunTrust bank. I have filed a police report contacted all credit bureaus and filed a complaint with the FTC. DO NOT TRUST SunTrust.


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I realized my checking account was on hold/closed on August 26 when I tried to make a purchase. I never received a call or letter from Suntrust Informing me my account was under investigation. I immediately called and spoke with a representative. The representative told me she could not provide me with any information other than my account is being investigated and Suntrust had decided to close my account. I asked for a timeframe as to when my funds will be mailed to me and the representative could not give me any information about that. I asked to speak with a supervisor. The supervisor echoed what the representative said. I ended the call. I called again on August 29. The representative told me that the account was still under investigation and that no timeframe can be provided.


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Like many others that have posted a review, after 20 years of banking with SunTrust we were advised yesterday they no longer wished to do business with us and closed our accounts. On the phone for two hours, transferred to six different people and no one could tell us why. We have never overdrafted our account but our debit cards had unfortunately been skimmed many times over the years. No warning just shut us down while we were out of town. Unbelievable.


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I reported a fraudulent deposit made into my account. Suntrust reacted by deciding they no longer wanted to do business with me. They denied me access to visibility of my remaining funds, stopped payment on previous authorized items, denied me any access to any other funds that was there to survive. My credit card companies are closing my accounts because their payments were returned after posting to my accounts. They are also charging me late fees and charges for the returns to make accounts over the limit. 


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I opened my account with Suntrust exactly a month ago because I wanted to take advantage of the promotion they had for their checking account. Yesterday I received my direct deposit into the account and I did a Zelle transfer that night. My account was placed on hold, cool right. In the morning I log in to look at my balance, so I see that all of my money is there. I get to working and decide to call them in the afternoon to resolve the zelle hold. Later in the day I received two emails to contact them, etc. I call and they tell me that only way they can lift the hold is if I go into the branch. 1. huge inconvenience to have to go into the branch 2. I was actually in another state working where there is no suntrust bank nearby, they would not give me access to my account at all.


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Today I initiated an order for checks. I was surprised that I was being charged. I never have in 22 years! I called my local branch and had to speak to a manager because the person I was talking to was suggesting I made a change to the account which caused this. The manager was no help either and suggested I caused this problem. When I informed her that I never changed my account and had never paid for checks before she said she would take care this time. I called corporate who informed me it was Suntrust who expired my account and no longer offer free checking. No notification. I explained that no free checking will cause me to go elsewhere. I'm shocked;


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Helping a wounded Afghanistan Vet get his life back together. He became homeless when his house was destroyed in a tornado the week of Easter. Moved him in with me while insurance settled (which took a while to start with). The insurance company MET US AT THE BANK to deposit the check, and we started contacting people to tear down the house and clean up the trees, only to find the insurance check was NOT IN THE ACCOUNT it was deposited in. AT THE SAME TIME he got his backpay for his military disability deposited, which of course ALSO didn't show up in the account.


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Good luck in getting to your safe box in an efficient timeframe....  good luck with setting an appointment with the branch to get into your box. Good Luck with this cluster circus in general. The Suntrust/Truist/BBT Clairmont Road Atlanta is absolutely in complete disorder and a business model customer service disaster. Several Days, lots of hot cell phone minutes, and lots of run around hassels getting answers and failed commitments to access time sensitive materials in a tolerable manner.


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The amount which I had been saving for retirement for 30 years. Gone now. I am getting nowhere with SunTrust. I keep getting the runaround. No one knows or will tell me where my retirement fund has gone. This matter of "SunTrust now Truist" is showing how bad this merger is for their customers. I'm at my wits end trying to find out what they did with my money. No one at SunTrust, now Truist, will give me a straight answer.


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I've had a business account with Suntrust in Vero Beach Florida since 1995. Always in good standing, always with funds, but just received a letter they are CLOSING MY ACCOUNT with no reason given. Went to the branch and couldn't get any answers. Now I have to open an account with another bank and transfer my merchant accounts and all my autodebits. So much time and equity with this bank and this is how they treat me??? I wish I never used Suntrust, I am so disgusted with how they left me. They have changed, and everyone should look elsewhere for a bank that is dependable.


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I've been with Suntrust for 20 years. They provide a wonderful variety of accounts (checking, savings, investment, credit card, mortgage, personal loans, etc). They have financed the last 3 houses I've purchased and always had the lowest interest rates. Even with their merger with BB&T, I have had no interruption in services. Customer service and bank personnel are always very friendly and helpful.


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I opened up an account for my church. Received a deposit for a PPP loan to pay the young people at the church to run the virtual services due to COVID 19. I set up Quickbooks only to find out Suntrust closed my account due to fraud. TO DATE I HAVE RECEIVED NOTHING IN THE MAIL REGARDING THIS ACTION!!!! I have called every day about my account and still no answer. I even went to the bank and was told I would receive a notice in 7 to 10 days. No one will help me.


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I love my bank, it is so nice to bank somewhere where they know your name when you walk in and they are all so nice. They have always been very helpful and I would recommend this bank to my family and friends.


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Tonight 08/01/2020, I was online with Suntrust Bank now B&B for about 2 hours with an issue about my subscription with Apple being declined. To make a long story short 3 or 4 weeks ago my ATM card stopped working. Called the bank. They decide to replace the card, with I have updated with Apple and try for several times sending the $.99 to Apple but to no avail. I called Apple twice and they have troubleshoot and resolved within themselves that the issue is with the bank not them.


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I've banked with SunTrust, now Truist, ever since I've had a bank account, so for the past 17 years. They have great customer service. I like how they are located in some Publix Supermarkets and also in branches. Makes it convenient either way.


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SunTrust is the worst bank I have ever known..I'm a single mom and on short term disability. They closed my checking account after 2 weeks and I had set my direct deposit up. After being out of work for 2 months and waiting and needing my check on Aug 1 they froze my account and causing me not to have access to my money. Said they will send me a check in 20 days. I have cried to them explaining that money was my only income to pay my bills and buy food for my family on the 1st. They refuse to release my freeze to get my money. This will cost me everything and put me and my family on the street.


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Been with this bank going back 50 years when it was Trust Co. of GA. I have a bad hunch this recent merger is NOT going to be all that good for the retail customer. Time will tell but right now I see nothing interesting as far new product offerings. I would like for my branch to reopen for Saturday walk in business.


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So I got a $20k loan. I deposited into account. After it cleared went to withdraw cash. Bank lock account then closed it. When I call says balance still there and will be mailed. Been 2 months and still haven’t got my money. Call bank. Nobody can explain just say once account is closed I will get balance in a check. DO NOT BANK WITH THIS BANK AND SOMETHING NEED TO BE DONE.


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I have been banking with Suntrust since I moved to Florida in 2010. They are excellent! Their fraud protection is amazing. Both times my credit card was fraudulently used, they somehow knew and texted me immediately asking if it was me who made the charges. When they found out it was not me, they immediately shut the card off and returned my money. Very happy.


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I have a Home Equity Line with Suntrust Bank. I sustained roof damage during a hurricane and some subsequent interior damage. I settled with the insurance company for an amount not much more than the cost to replace my roof. The check was given to Suntrust January 9, 2020. I contracted with a roofer to replace the roof. After many frustrating calls I finally received enough for the deposit. The roof replacement was started and when the second payment was due per my contract the mortgage required an inspection. 


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I went to check our accounts online, we have 3, one is my business account nothing was there. I called Suntrust, they said, “Let me see what’s going on.” Apparently Suntrust/BB&T now Truist decided to freeze all our bank accounts and close them, without notifying us‼️ And we have no access to our money. We have had some fraudulent charges over the years, restaurants or gaming charges that weren’t ours, nothing big, but all I was told was Suntrust decided to “sever the relationship“ which is all I’m told, & no one will or can tell me why?? That’s all they told me, no reason, no one will give a reason or explanation. So, they are holding our money hostage, we can’t get to it, and we weren’t notified. 


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I opened an account on-line and funded $5000. SunTrust then closed my account without explanation and stole my $5000 deposit. They claim on two occasions that they sent a check. But a check was never generated.


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Opened a new account on line in July 2020. Made a deposit and set up direct deposit from my work. Received a call from local branch to come in with additional documentation to prevent my account from being closed. Set the appointment for a Friday, just a couple of days after initial phone call. In the mean time, my atm card arrives with a separate letter containing my PIN number. Friday comes I go to branch, give my social security card and driver’s licenses and sign all appropriate documents. Sent on my merry way. 


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Suntrust has stolen upwards of $100,000 without notice out of my accounts and has told me that the accounts are indefinitely frozen. This was in April. Nothing has been resolved and they will not work with me to resolve the issue! I call every day and try to get more information out of them but they won’t give me anything. This company needs to be taken down.


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So this banker from the Suntrust on Main Street in College Park Georgia kept calling me about being pre approved for a home loan. So finally she sent the application to my email. I started the application but did not finish or submit it. I got a letter in the mail today saying that I was denied. They checked my credit on an incomplete application that was never submitted. These people do what they want to do with no respect for their clients. No one ever called to see why the application was unfinished. They just took it upon themselves to process it. We actually decided to wait until we build more credit.


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I had an outstanding loan balance always paid on time and decided to use their Corona Virus Relief payment deferral allowing 3 months to suspend payments. Two months into this deferral I paid off the balance which listed at over $3,000.00 more than the payoff amount listed at the time I made my last on-time payment 2 months ago. With my loan now paid off SunTrust no longer allows any access to view the loan payment history, payoff documentation, or anything else I need to remove their name as Lien Holder. They completely closed my access to this account since it was the only service I used with Suntrust...


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Suntrust stole all of my money and my kids' money. One day I get a large deposit, the very next day they closed all of my accounts and had no reason. I read a lot of the reviews on here and seen that they've done this to many people. Go to Consumer Finance and make a complaint...** or **. Oh, The President of Suntrust Email is - **. His Executive Sec number is Kathy **. The more the better chance we have for a refund!!!!


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This is post to warn people to not do business with SunTrust Bank (Now Truist). They will take your money for erroneous fees. Get this, I had $1755.00 in my account and a $212.00 and they hit me for an $36.00 overdraft fee and if you subtract all the items going through my account including the overdraft fee the remaining balance was $19.41, that including them taking the overdraft fee on $36.00 and all my withdrawals for bills. And trying to get them to remove it is impossible. They said that I had a negative balance even though after subtracting all debits the remain balance was $19.41 so you have been warned, do not Bank with Suntrust now Truist or you will regret it. And I have been a customer for 10 year and never had a problem, now they are re-ordering you debits to maximize overdraft fees, taking overdraft fees for no reason, and trying to get to back is impossible.


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I opened A checking and business account. They close the account on June 5. They have my money over $7000, and told me that the fraud department was investigating. Danesha ask for documentation, I sent it and they still refuse to give me my money. I’ve contacted Danesha ** and she is a joke. She keeps saying that she is the highest level. She doesn’t have a boss. I’ve contacted a lawyer. I’ve contacted BBB. I have contact FDIC. This company needs to not only be shut down but investigated. They they are thieves and this is illegal. Stay far away from SUNTRUST BANK!


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Over a month ago Suntrust closed my account and still hasn’t given a reason. I was promised my $8000 by last Friday and nothing. I called today and they didn’t know why or how long it would take. They have no idea when or if they will give me my money. Meanwhile, they are making interest on it. I have written to the securities and exchange commission today but hopefully they can help. Avoid this bank and BB&T since they are now one.


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Worse experience with this bank is awful that in the middle of this pandemic these people place holds in checks for up to 2 weeks and customers services is a joke. Can be holding people's money for no reason.


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I have been a Suntrust customer for quite some time. I had three accounts: checking, money market and CD account. Recently, I overdraft my account and in the midst of me moving money from one banking institution to Suntrust. I called Suntrust and spoke to a representative and explained my situation. She advised me to wait until the item posted before taking care of the overdraft fees. When I went online to view my account the next day, my account was unavailable because Suntrust decided to close it. I have over $10k in my CD account, so why would Suntrust close an account over a measly few hundred dollars. I am so disgusted with Suntrust and I plan to cut all ties with this horrible so called Bank.


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Unfortunately I am having problems with this bank, 14 days ago I blocked my account, I contacted them and told me that the bank no longer wanted me as a customer, I asked them why and answered me that they are not obliged to inform me why, today 06/02/2020 went to the branch to close my business account and a man with very bad will told me that he would close both accounts, after 20 minutes of waiting he told me that he could not give me the cash but a check, then another 15 minutes he came back and told me that the check would give me because the bank has to send it to my home, I asked why and he told me that it is company policy, and I said, "Because then you told me you were going to give it to me a check?" Insisted on company policy.


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I tried logging into my online mobile banking from Suntrust. After trying several times and then trying to log onto my account from a computer, I still couldn’t see my transactions or balance on my accounts. I contacted customer service gave the lady I spoke with a explanation of the issue I was having. She transferred me to tech support for online banking. After speaking to a representative. She informed me that my accounts had been closed due to fraudulent activity, and that I was being investigated by the FBI. I’m like are you kidding me?? I explained to her that my Unemployment Checks were going to my savings account and it clearly stated Georgia Department of Labor. I asked if I could go to a branch to withdraw my funds, she told me that all withdrawals and debits have been suspended.


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Unfortunately I have been the victim of fraudulent activity using my debit card via a third party app. I contacted Suntrust within 24 hours of the fraud withdrawals (because GOD FORBID their fraud department actually identify fraud on their own!).  A "claim" was opened to investigate and my claim was denied. Now I am on the hook for over $1000! No one spoke to me during this sham of an investigation and I need to wait to receive the "documentation" for whatever farce they conducted. SHAME ON SUNTRUST - your fraud department is a joke as it doesn't catch anything and even when your customer (of OVER 20 years!) contacts you within 24 hours to alert you to the fraud, you do NOTHING to protect or advocate for the victim. No instead you victimize them again by conducting a faux investigation, denying their claim and leaving them to fend for themselves during a global pandemic with >$1,000 stolen from their checking account.


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Do not trust any of these companies!!!! They are thieves. Once you open an account, make your starting deposits and they clear...they close your account give a bogus story and keep your money!!! All of a sudden your access is revoked on all platforms and your money held hostage. These companies and affiliated brands should be charged with federal crimes! I lost just under $300 but have read reports of account loss of up to $70k. Stay far away from these thieves. They are criminals!!!


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I opened a business account and deposited funds for some reason unknown to myself the felt the checks was fraudulent. However, the funds cleared the account and the vendor deposit yet another amount. They decided to close my account. The vendor attempted to dispute the check written as per the Suntrust rep and was advised from her bank that this is not a fraudulent check so it is active, please advise Suntrust. We did advise Suntrust and they told us that they will send the check back to me in 15 business days. It is now 45 business days and the account is on hold no refund and no answers. The worst bank ever. Sadly, due to Covid-19 I have not been able to make it to a physical bank. When good people give them business and they treat the wrong ones with disrespect.


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So I been waiting to get approved for my small business PPP loan and once I do Suntrust clears it soon. I use some funds. Three days later went to go use more funds. Boom they closed my account for no reason and I been two weeks fighting for my money. They haven’t sent me my funds on this account and from what I can see I’m not the only one. They want to recycle my money and hold my money for hostage when times like this is beyond hard for my falling business! I may be out of luck now and my business may flop even harder. Thank you SUNTRUST! 


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I put in a claim through Suntrust for fraudulent charges that was placed on my account from Lyft. I own my own vehicle. My claim was denied because even though I was placed on bedrest and did not notice.


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If I could give zero stars I would! I was discriminated against, I am currently being falsely accused of committing fraud while I was trying to diversify my bank portfolio! They closed my accounts without any notification, it has been 2 weeks and I have yet to receive a written notice on why my accounts were closed and they are wrongfully holding my funds and refusing to release them to me violating Regulation CC. Filing complaint with the FDIC.


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I'm a small business owner trying to survive in the time of COVID-19. A few amazing team-members and I have been working several unpaid hours on a mission to help IT displaced and furloughed workers get back to work to care for their families. Why just IT? My husband was an IT worker for 15 years until he was diagnosed in 2017 at 35 years old with stage 4 pancreatic cancer; he passed just 8 months later. So I know this could have easily been our family affected. He gave so much back to his team and I wanted to do the same.


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Every time I want to do online banking it's usually down for maintenance or for some other reason. It's not only me. Many people that I know has the same issues with SunTrust. If this persists I'm going to go to another bank. This is 2020. This isn't brain surgery to correct these issues. Very dissatisfied.


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Due to Covid-19 pandemic, I requested a Forbearance Plan with my mortgage Suntrust. They offered me a six-month free of payment. I received a letter informing me that my next payment is due in October, but I am responsible to pay all past due amounts on the account. Needless to say this is not an option, so I am trying EVERYDAY to contact Suntrust to cancel my request. No one answers the phone on the letter. The wait time is EIGHT hours and they ask or your phone number saying they will call you (and never called). Or the email on the letter. I decided to login in my account to make a payment, and the system does not allow me to pay. It prompt to a message to call Customer Service. What else can I do?


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They sold my 89 year dad a CD for two years. He thought he was getting 1% and it turned out the cd was 1/10 of one percent. Nobody in their right mind would buy a CD for two years for 1/10 of ten percent. They substituted .10 instead of 1.0 to take advantage of a senior! The branch is Timonium Maryland. A very unscrupulous group of people!


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So, my employer direct deposited my paycheck on Friday and Suntrust can't locate where my paycheck is and asked me to contact my payroll. I did and my payroll gave suntrust the details where they sent the money to but Suntrust claimed they did not receive the check from my job payroll and my mortgage is due tomorrow 5/1/2020. I have been waiting and contacting the payroll and Suntrust back to back without no solutions. Where is my paycheck at???? I have been talking to 10 different customer service and none of them can help but asking the same questions over and over again. 


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We’re a small business...we’ve been banking with Suntrust for 30+ years. We have been virtually ignored for a PPP loan. There was a list to apply, and we were on it early. My officer was far too busy getting money for much bigger companies (she said this to my business partner). We couldn’t even get in touch with her, aside from automated email responses, until they had closed the applications. I should have known...we’ve had at least 20 different officers as staff was shuffled over the past 10 years. I’d call with an issue only to find that our officer was no longer with Suntrust. Never were we automatically assigned a new one, until we called. We’ve had this one for a few years, but it didn’t do us a bit of good. She offered to file a complaint for us as we should have had the chance to apply...like that’s going to be at all helpful. Meanwhile, I’ve had to furlough staff. They aren’t having much luck getting any payments out of Florida Unemployment. 


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In the midst of the Pandemic, as we, who are unemployed, as everyone in my household is at this time, I managed to get my funds together to send SunTrust my mortgage payment on time. I called them and paid them with electronic check. I got Confirmation number, etc.. It's been 2 weeks now and after calling them 8 times and waiting up to 3 hours to speak to someone, my payment has not posted. I have tried and tried and cannot speak to no one. They NEVER return my calls after selecting the option to be called back. I was forced to send another payment to ensure I don't get a late charge and damages my beautiful credit I have worked for 30 years to build up. Yes, not boasting, but 833 is nothing easy to come by and these jerks just keep holding my payment hostage and now I have to make sure I always have an extra $2000 available in my checking account because I have no idea when the incompetent morons will decide to post it.


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Suntrust will not protect you from fraud....someone committed fraud against my account for 1999.90 and Suntrust did not help me to get that back? What good is a bank if they don’t protect your cash in a checking account??? I do not recommend this ** bank. Period...hey do not back up or protect you if someone commits fraud against your checking account! I’m done with this untrustworthy bank.


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Have had the account for about 3 months. I tried depositing a check from my work, at which point they randomly decided to close my account. They said I violated the agreement, but would not specify exactly how. I haven't done anything abnormal, don't owe anyone any money, and this check came from my job. Just like all my other checks. Literally the worst bank. Now I have to wait a full MONTH to receive my money back. I don't know how I'm going to make it a month with no money. They did something similar to me about 20 years ago, too. I decided to switch to them from Wells Fargo after seeing all the corrupt things about them. Legitimately the worst experience I've ever had with any business, bank or not. Do not bank here. This isn't an isolated case.


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TI have been pleased in general with SunTrust but this PPP opportunity was completely rigged against small businesses such as myself. They even sent a ridiculous "fix this" note as an excuse to delay me--even though the information was all there. I'm pissed this bank, along with others, rigged what should have been a fair way for all businesses to benefit in this crisis. Looking to join a class action lawsuit against them for this behavior.


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First I called bank manager and asked what I should do. He told me go online. I filled out my PPP loan Sat night on the computer. When finished it showed nowhere to upload it so I thought no big deal. I printed it to take to the bank. Took it to the bank and they advised me to email it to an address they gave me. Did it as soon as I got home. Thurs received an email back stating that is not where to send it. They do not accept applications. Same address the bank gave me. I then tried to drop it off at bank and they informed me they were already at their limit. Meanwhile they ran me around and wasted my time for a little over a week. My spouse took his to a different bank 2 days after I filled mine out and was approved. As soon as this is over I am pulling my accounts. Not Happy.


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When the PPP Loan during this Covid 19 crises was announced, Suntrust Bank was slow out of the gates for its customers, even as other banks moved swiftly in open their portals for their customers to apply. Suntrust dickered. I find out today that all the funds are gone. I called into the the bank' customer service line, and the agent gave me nothing, except the scripted remarks she was given. I can say so much more in detailed to outline the incompetent way this bank as performed thus far, but suffice it to say, they dropped the ball royally. And their level of performance for their customers will come out publicly--in time. But right now, I, as small business owner, has been HURT by my bank.


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I have had accounts with SunTrust for over two decades, and throughout the years I have found their customer service to be consistently lacking. Now this bank is called “Truist,” meaning that they put the customer’s interests before their own, or as they claim conduct business with the “unselfish concern for the welfare of others.” I've found in dealing with this bank that this statement couldn’t be farther from the truth.


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Every time I ask to remember my computer but they don't. Opened an account but they lied and didn't pay me the reward. It's like they are trying to find a reason not to pay you. Closed it, then I received another letter in couple months. So I opened another account with them. Then they sent me a letter saying that I am not eligible for the offer $300 because I have closed my account within the last 180 days, then why did you send me the letter and offer you **???


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Extremely slow web presence; pages sometimes take five minutes to load during normal business hours, if they load at all and you don't get a "not available" message and have to start all over again. Almost impossible to find and access some functions, such as changing autopay settings (never did find them). I gave up and called the main customer service number, and after spending quite a while going through their voice menu, the recording said that the number was no longer in service! I tried three times with the same results. Finally called the technical support line, where my request was taken care of. Suntrust clearly doesn't care about usability or their infrastructure. I hope that Truist shakes some things up there since the acquisition because I've never had such bad experiences or wasted so much with any other entity since I started with Suntrust five years ago.


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This Bank freezed my Credit Card so that I can't use it during the Covid Pandemic, and they closed all the Bank locations in my area, unlike other Bank companies. Thanks Suntrust, for caring about those in need.


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Stay away from Suntrust Bank. Just opened up an account this week with them because I wanted the Delta Skymiles debit card. The very next day I went to log in to my account to find it restricted. Called the 800 tele number and finally after being on hold exactly 1 hour and 41 minutes the lady told me that suntrust decided not to do business with me. Could not give me a reason except that it was their "Loss department??" and by the way they still sent me the debit card only to be cut up and trashed. I work in customer service for a major airline and this bank absolutely should not be in business. Beware! Please please stay away!!!! Do not do business with suntrust bank or you're screwed up the you know what!


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I have a negative balance (they owe me) and yet I've been on with fraud prevention 3 times today as they wont allow me to use my card... they keep denying me. I have been escalated up the ladder to manager after manager. They don't find it amusing when I say they should instead deny my mortgage payment or my HELOC payment from me to them instead.. Worst bank ever. This is why I left them for checking and savings and am refinancing to get the hell away from them completely. I would rather pay a fee to another bank than have them pay me to bank with them. Also, I am still on the phone with them now after over an hour and the denial was me trying to buy lunch. Needless to say I am starving and still on hold.


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Updated on 03/26/2020: Follow-up. SunTrust said if I get proof of funding take it to branch where deposited and they can lift hold. I called branch and got nowhere. Supervisor to call back. Guess what? No call. Hold delayed processing, caused IFC, never late on my car payments, now late and can't pay it because they are holding $5100 for a week after clearance. Had account for month, autopay of my income, opened with 1500 cash. Check was from reputable retirement account through Fidelity. WTH?


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I’m sorry to have to write a negative review at such a crucial time in everyone’s lives as a result of the coronavirus pandemic. I called Suntrust last week and was told to call back today to speak with someone about my auto loan since it’s not due till 4/25. I’m on the phone now and have. Even holding for 58 minutes. It’s not the hold that’s even bothering me, I understand the long wait times however I keep getting transferred to different departments and every time the representative tells me I’ve reached the wrong department and asks if I want the direct line that happens to be the exact same number I dialed initially. 


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I am Power-of-Attorney for my 90 years-old father and helping out with the banking & financial work for him and his memory-fading-fast wife as they age and move out of Florida. I am also a CPA and comfortable handling money and multiple accounts. I have never found a bank so obtuse and unable/unwilling to serve its clients (them/me) as I continue to try to get my father's money to a different bank that will serve him better.


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SunTrust has the worst customer service. They do not care about their customers. Their staff is horrible at giving accurate information, and they contradict what they say. I will no longer be banking with them anymore.


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After coming here and seeing reviews of similar accounts being open like the one in my name, I'm beginning to wonder if maybe a Suntrust employee didn't open the account to meet sales goals. I received a letter from SunTrust saying that I opened an account. I never opened an account with them. The letter I received included checks with an account number.  I called to find out what was going on. The person on the phone said that the account in my name was closed by their fraud department. I asked for details and they did confirm that the email address on the account was not mine, but per policy, she was unable to provide me details on "my account". She offered to send me to the fraud department who could provide further details. 


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I received a letter from SunTrust saying that I opened an account. I never opened an account with them. I called to find out what was going on. The person on the phone said that the account in my name was closed. Do not TRUST this Company.


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I opened a checking and a savings account with this bank. I find it a checking account with $50 on open it to days after I did a mobile check deposit for $136.59. Few days after that I was notified all my banking understatement that my account had been closed for a fraudulent activity and nothing was frozen about my money that I deposited the money was legitimate real. I live in the United States so I don’t understand how it could be fraudulent. I called customer service for the last week or so not getting any information.


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Please help make Suntrust release my money!!! From the beginning: I have been a Suntrust customer for the last 3 years, my seventeen year old daughter has had her account for the past year. During this time, I have had my payroll and taxes direct deposited regularly. I was locked out my online account without warning on Monday 2/24, thinking it was a technical error I decided to call (800) 786-8787. After being on hold and transferred several times and the various representatives going back and forth with my accounts being under investigation to my accounts being closed. Finally a “supervisor” said my accounts were being close based on Suntrust’s policy to terminate any relationship at any time. Like how is this even possible?


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Silver Spring was helpful. I explained what happened at another branch of Suntrust, court documents, Greenbelt. How the the lady told me, if I did not want to wait from the branch Manager I can take it to another branch. And she was not nice about it. I asked for a HQ phone number. I called when I got home and was given the silver spring number. The silver spring office told me to bring in my documents, copies will be sent to their lawyers and I will get a response. I can live with that.


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After opening an account in branch on Feb 11, 2020 I deposited a 4K insurance check into the account. Check cleared and just say that there a week later I received another check from insurance for 100.88 which I also went into branch to deposit. The next day I couldn’t log in to account. Go to the bank to find out account was closed the previous day after I deposited the check for 100.88. I am now stranded in another state with my kids and no money and Suntrust is refusing to release my money. They can’t give me a reason for closure and keep giving me the runaround. I haven’t even received the debit card from suntrust so I have never made any purchases. Money was just sitting until I found a new car. I’m highly upset and disappointed. I want my 4100$ and I will never do business here again. I will be escalating up to the highest power I can find and will be reviewing your banking on every site possible!


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Worst bank ever. Someone in Beijing used my card ($125) and I reported fraud. They block the card and tell me they will send another. A few days later I find my account cleaned out ($2700!) by individuals using THE REPLACEMENT CARD NOT YET RECEIVED IN THE MAIL BY MYSELF. I report this new fraud and after two weeks they deny the claim. I now have to take the loss. I am absolutely STUNNED. Switching banks as quickly as possible.


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Extremely long hold time on the deposit of a CASHIER'S CHECK with no reason other than vague accusations of "possible fraudulent activity" but refusal to provide their so-called evidence...not surprising, since there IS no evidence, just BS. Hold time beyond the norm is affecting the outcome of a business matter. Representative refused to provide any explanation or offer possible solutions and interrupted me constantly. Tried to speak to branch manager, was told to call legal department. Tried to call legal department, was told to call 800 number. Tried to call 800 number, was told to call branch manager. Have been with SunTrust for over 20 years. Will be closing our accounts ASAP. What a shady outfit.


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My elderly mother has a safe deposit box at SunTrust by Boynton beach and Military trail. I went to visit her from NY on Wednesday 2/5/20 and spoke with the manager Ms. **. I told her that my mother could not locate her key and my mom requested that they drill the box because there were important documents related to my deceased dad that she and myself needed to view. Ms. ** told us that she would open the box on Monday 2/10/20 at 9am. When I got there she said the locksmith would not be available until after my departure on 2/12/20. That is absolutely bogus, insane and unprofessional. Worst bank experience ever!!!


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I open a account with SunTrust bank at the branch on January 15th 2020. I received email saying that welcome to SunTrust banking online. Not even two days after I open the account they blocked my online access and I can't even log in into my account. I called SunTrust bank to find out why I can't logged into my account. The rep told me my account was being closed for no reason. I asked the rep to speak to Supervisor and the supervisor couldn't even tell me why my account was being. They say they have right to closed your account with notify you about your account being closed. I told the supervisor I needed answer to why my account was being closed. He couldn't even help me. SunTrust bank is the worst bank ever. They don't even tell people why they account being closed. Warning. Stay away from SunTrust and Bb&t bank because they need to investigate by Better Business Bureau.


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Updated on 02/04/2020: I opened an account online, Suntrust then blocked access to my account and I couldn't sign in. When I called to find out why, three different representatives said they had closed my account and told me I could never open one with them, and I would be getting a letter describing why. Then Suntrust sent me a debit card and said funds were available. Right after Suntrust said the account was closed, I notified my other bank and told them not to allow Suntrust to draft any money from my account. Today I get two letters in the mail, one for the checking account I had hoped to open, one for savings, telling me I owe them $25.00 in overdraft fees on an account that THEY cancelled. I am beyond baffled. The conduct of this bank in its customer relations and accounting practices raises many questions.


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I had a checking account with Suntrust for over 20 years without any complaints or concerns but last year around Dec 2019 I received a letter informing me that my account would be closed without an explanation, I am aware that sunTrust recently merged with another bank. The letter stated the account would be closed Feb 5, 2020 but was actually closed a week after I received the letter. I have never experienced such horrible treatment. I was unable to withdraw any of my money or access my online account. As a disabled veteran this has caused me undue stress trying to find other means of paying my bills while my money is inaccessible.


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I opened an account 1/8/2020. I deposited two payroll checks 1/22/2020. A day later, I noticed it stated 'HOLD' on the online banking system. I called customer service and was a hold was placed on my PAYCHECKS because the account was opened within the past thirty days and there was nothing to be done about it. I was livid and demanded to be transferred to a supervisor. The only response was the general "I understand your frustration, but unfortunately..". This went on for two days. Also, one day at work I received a call from a lady out of Atlanta from Suntrust's Fraud Inspection department requesting to speak to someone about my payroll check. My boss was out of town, so this phone call did NOTHING. I called customer service back and asked a representative if an email from my boss who signed the check would suffice. He told me, "even with his verification, the hold will still be released on 1/30/2020.


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Since I open this account it has been a nightmare. My bf account which is joint with me. They have hit him with 2 transactions of 150 each. Both fraud. We call they cancel his card. Keep in mind it takes around 10 days to receive your card. So funds are on hold for 5 business days. For someone that lives pay check to paycheck this is horrible. Then on my side every 3rd transaction I make with my debit card is lock but I'm flagged. I left a half decent bank for this living of the dead nightmare of a bank.


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I received at home a postal mail stating a 2.5% annual interest rate for a deposit over $10000 and an incentive of $300 if the account was maintained with a monthly direct deposit for a period of three months. After following all the steps as instructed by the customer service agent, three months later I was back, the customer service agent has been dismissed, no one knew about the offer, I presented the mailing again, however, it was denied, amnesia was the common element. DO NOT RECOMMEND THIS BANK, STAY AWAY!


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I’m very disgusted with how Suntrust treated me. I am A Single mom and work hard for my money. I was working two jobs to provide for my son and had 4 direct deposit been deposited in my account. After two years I never reported fraudulent activities until I was rob, I reported it immediately to Suntrust that my card was used and showed my police report. They denied my claims and a week later told me my account will be closed so basically the thief got away with stealing my money and I had to pay for it and my account is closed. I am more than hurt. I know it’s other banks but I trusted Suntrust. Please be careful when banking with them.


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I have been a customer at Suntrust for years. Within several months that ATM will not let you make a deposit. I work third shift and making a deposit at two a.m is normal for me. I am forced to do banking inside during hours I normally sleep. I have no use for them anymore because I cannot do a simple transaction anymore. I am going to talk to other banks and transfer my bank accounts and mortgage somewhere else. I live in Chattanooga Tennessee and both the atm in Gunbarrel and Shallowford roads will not let you make a deposit. Horrible bank.


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Several months ago my 15 year old daughter did something that caused Suntrust to terminate her banking privileges. I went to the local branch manager and asked what she had done. She refused to give me any information about what had happened and had no people skills whatsoever. I'm the parent and won't give info to a parent. Went to Vystar... Completely different environment.


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I had an overdraft for $26 so I transferred $30 into my account to cover the fees. Woke up and still got a charge for overdraft fee, I guess that my account was charged a few more dollars later on in the day due their online system not being updated with my accounts pending transactions, which is the only reason why people use online nowadays, otherwise, what's the point? When calling to get the fee reversed because my account was in good standing within 12 hours, I was told that I SHOULD BE USING A CHECK REGISTER?! I am sorry but it's 2020 and I have never written a check in my life because everything is done online and the only point to trusting online banking is so that people can maintain their money correctly and not have their hard earned money taken from people.


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I recently opened an account with Suntrust bank in Deltona, Florida. For several days my card was being declined for purchases. I decided to go directly to the branch in my area where I was informed my bank account had been closed due to a determination of fraud. The rep could not give me any information and instructed me to wait for a letter which would specify the reason for closing the account. It took 2 weeks to get my money in a check along with a letter stating they were not legally obligated to divulge to me the specific reason for the decision. I believe it's within my rights to know the source and cause for this accusation of fraud. I'm now forced to acquire legal representation.


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Please do not bank with SunTrust/BBT. They think they are perfect. They don't care about the customer. All they want to do is line their pockets. We opened up a savings and checking account with them, my husband and I had 2 direct deposit coming in to the account. I also had my life insurance on auto pay set up and they closed my account without notice. Now we have no money to pay our bills. No one will tell is why they did this. If we hadn't went to go make a deposit using our debit cards that day we would have never known this was happening. I'm surprised they stopped us from depositing money seeing how they seem to be stealing money from customers.


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I do not recommend Suntrust! I have banked with for 28 years and had horrible experience today at the location on Kempsville rd. I wanted to deposit two business checks in my personal Acct which I have done numerous times. I was advised that I would be charged $12.50 for depositing checks in my business name to my personal account. These accounts are both in my name only, so I am getting penalized for making a deposit now. That is the most ridiculous thing I have heard. I said I am thinking about closing my five accounts with them and was told okay. They don’t want my loyalty or any customers.


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My mother, who is visiting, wanted to cash her own bank check for $200 against my Sun Trust account. This is a common banking practice based on good trust since my Sun Trust account had the funds to cover her check. Sun Trust processed the transaction incorrectly and took $200 from my account as well as taking $200 from my mother's bank. The withdrawal never should have touched my account balance. When I received my bank statement it showed a $200 cash withdrawal for that day which I never received. I confronted the bank manager and I was told that there was nothing he could do and that I would have to file a complaint to have the video camera feeds for that day reviewed to prove that I never received the money. 


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I have never been more excited to leave a company! They have been so horrible. I have had good experiences with SunTrust. My family has been with them for a while but I have had the worst problems. Their customer service is absolutely horrid!! So I deposited a large amount into my account, well it didn't post to my account. Oh by the way it was cash. This was on Thanksgiving. They told me that they would investigate and it should be taken care of in no time. It did not happen like that. All my bills started taking out to where I was over drafted and I couldn't even put any in there to save myself because what if they take that too? My bills come out with auto-pay so I would be charged double if I payed manually. I have never in my life been late on a bill. 


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Diamond ** at the Pine Cone Road branch in Palm Coast Florida deserves special recognition for ALWAYS being friendly helpful and fast with all of my banking business. She turns a mundane act of business into a truly pleasurable experience!


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Do not trust these people! I recently paid off the installment loan here through a 3rd party. By the time I received the check from them to forward to SunTrust, I could see there would be an overpayment in the amount of $300+. I never received a refund. When I called them, they told me that the amount was LESS than the amount owed! I could not prove it as when I tried to log into my account, it had already been removed!!!! Unbelievably shady outfit.


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Suntrust Bank and a manager Linette **. Do not trust them with your money. We opened a new checking account and had 300k wired into it. The next day they froze the account without warning or notice. Now 2 checks came back labeled frozen account. Then a few days later they closed the account. Called the manager Linette who opened the account over a dozen times with no return call. Called customer service over 50 times with a different excuse every time. I received a letter in the mail stating I requested to close the account. I never did such a thing and if I did give me my money. Then a customer service rep stated human error by the person who opened the account. That was their own branch manager!!! 


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I have an account at Suntrust, I go to cash my check. Lady told me she couldn’t cash it that I had to deposit it and then I could use the money the next day. Fine I did that. I go the next day to get money out my account, lady tell me my check won’t be deposited until day after Christmas. This check is how I was going to get my children Christmas presents. If she would of told me it was going to take this long I would of simply went to Amscot. Now I have to tell my children they will not be getting Christmas presents. I will be closing my account and I will never bank with suntrust again.


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This is the worst bank ever! They love to put holds for an entire week whenever you deposit a check. I deposited my Christmas bonus yesterday with a teller and I was told I would have my funds available in 24 hours. Today I checked online and they put a hold until December 24. Seriously??? This is a Christmas bonus!!! I will close my account as soon as possible. This was a tremendous bad decision.


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This is an accurate acct of how we bank. We are a fairly small but growing business. We opened our acct in 2017. Now here we are just shy of 2020. Now since there is no longer a Suntrust in Texas, due to hurricane Harvey, we transfer most of our monies from our personal acct to suntrust. HOWEVER this is not a good practice when trying to show how much your company makes on a monthly basis. So, at this point we have decided to mail in our customers checks for deposit. 1st check they lost, ok accidents happen. No big deal.


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I have been with SunTrust for 13 years & lately it has been one of the most horrible banks to bank with. There is a delay in how the back post debits and it isn't accurate. For an individual that has a hard time financially there are constant mishaps, such as, transferring money without permission and not even apologizing.


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About a month ago I opened a checking account online so that I could have direct deposit. Ever since my first check was deposited (2 checks were deposited) I am yet to receive any funds. They closed my account and told me I would receive a check in the mail in 7-10 business days. That was over 15 business days ago.


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Not even a star???? This is the WORST BANK EVER. Do Not trust your money to this Bank. They will make your life miserable.. Client since September. Getting ready to Close my account on Monday. Can't wait!


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I have been a customer of Suntrust for over 15 years. I had a car loan which automatic payments were paid through my Suntrust account. I moved out of State and continued to use my Suntrust Account to make my month car payments. When I traded in my vehicle, I contacted Suntrust Customer Service to close my account as I live in a State does that not have a Suntrust Bank. I was at no time informed that I had to close out the automatic payments, if I was informed I would have done that as well. The following month my closed account was forced open to make the car payment, which left the account in an overdraft. When I visited my local Suntrust branch, they put me in touch with Customer Service. I spent the next 3 hours at the branch and spoke with 6 different people and still no resolution. I attempted to speak with the Branch Manager, but she was not available. 


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I went to Suntrust today to make a $60.00 cash deposit into my father's account. I took cash so it would post immediately and keep him from being overdrawn. I was asked if I was on the account and told him no. He informed me that Suntrust does not take cash deposits unless you are on the account. What? He blamed it on laundering problems. It was $60.00! He said I could write a check, which I don't carry around anymore since I hardly use them. I told him that I would go back to my bank and get a cashiers check since I did not want to make my disabled elderly father come to the bank. He finally took it and said it would just be one time. My father has been very loyal to Suntrust/previously American National for my entire life...I will advise him to change banks immediately.


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This bank will hold your funds and the manager at the local banks do nothing but tell you to go home and make phone calls. Holding my funds for over two months now. Putting me in great financial problems. The bank in Harrisonburg Virginia will do nothing. Lazy manager.


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SunTrust bank has charged me 175 overdraft fees in my last 12 months of banking with them, regularly restructuring the pending charges to charge sometimes 15 overdrafts for a 99cent charge. Customer service reads a script and will not accept anything you say. I was given a vile nickname in my local branches for my spending habits. I did finally find a branch manager who was very helpful at first. She went as far to refund all charges however she was stopped by the top brass and her job was threatened, I went to see her and she would not look at me, she slumped away in shame as she shrugged her shoulders and said, "I'm so sorry."


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I have had Suntrust accounts for years and I have had a Suntrust car loan for almost two years. I called to see if I could defer my Dec. car payment so that I could buy both of my sons' mattresses and the lady said that they don't defer payments for that! After denying me she went on to verify my personal information as I had just been approved. I'm so disappointed and just think how my sons will feel after I tell them that I can't get them mattresses! This makes me definitely feel that Suntrust doesn't care about their customers one bit!! I hope I can find a bank that cares about their customers and refinance my car as soon as possible.


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I tried to deposit a check in the ATM and it suddenly froze and shut down with my card locked inside. It was Sunday morning. It took me forever to get someone on the phone. When she asked if she could put me on hold I said, "Please don’t hang up on me because It took me so long to get you on the phone." She said not to worry but if she did disconnect me she’d call me back. 


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My daughter has been a Suntrust business account holder for approximately 3 years. During this time she has had to pay overdraft fees. Some of the fees I feel were excessive. For example, Suntrust will list a series of checks as cleared and then later on say the checks did not clear and go in and overdraft items that come in later saying that there was an insufficient balance. Unfortunately when she revisited the page that showed them clearing, Suntrust has changed the information. I believe that Suntrust is making the consumer pay when Suntrust has to pay when accounts are illegally accessed or other things. 


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I opened a account with Suntrust, because of relocation. I deposited a total of 1200 in cash and then "paid" my rent in the Cozy app that my landlord has us using. I set up rent payment and then 1 day later kept trying to log onto mobile app and it kept saying service unavailable, so I finally called the bank and they said my acct is being shut down due to Suntrust rules and regulations. They would not give me a reason. So my 1200 dollars is locked and my rent is due today. They said they will only send it in a check within 5 to 7 business days!!! They told me that the bank had no obligations of warning acct shut down. 


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I'm a cancer patient at this time and medicines are constantly having to be refilled. Had done a light side job to earn some money to pay for a refill I badly needed. They don't miss a dose kind. Well, was paid in check, the check was wrote out to Suntrust Bank. I do not have a account any place, not a major credit card and it is only 20 minutes to 5:00 close time. 


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Where's the customer should have convenience, courtesy, and is right? They first close down the drive-thru so I can't make cash deposits! Then, I have to come by to virtually do anything! I will not be banking with them EVER again!


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Suntrust literally has people on the inside making fraudulent charges with the Zelle transferring, a guy from the suntrust number calls to say there was fraudulent activity on my account for $500 in Atlanta Georgia and wants me to confirm the transaction thru text with a pin number, so untrusting I check my online account while he was on the phone with me, he had me give him the pin saying that it was to prevent it from happening, so like a dumb** I gave him the pin because the number was from suntrust!


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I have had a checking account with SunTrust since 1979. I recently went to SunTrust to get a Cashier's check. My experience made me want to take my money out of this bank. I gave them a check for my purchase and my picture driver's license. They took so long looking at the computer (plenty of money to cover this check) and finally came back and wanted a credit card. I gave them a credit card and waited and waited. Finally they told me I would have to pay $8.00 for the check. I told them I had never paid for a cashier check since I opened the account in 1979. I then told them I would pay the 8.00 and I waited and waited and still they did not come back. 


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I was approached by a SunTrust worker telling me that I should come over to SunTrust because they were better than Chase so I close out my Chase account that I've had for years and went over to SunTrust back in August of 2019. Recently my daughter made a minor mistake of depositing a check into my account that was closed so I called the bank to let them know right away. The arrow went in to see the branch manager at my nearest location. Setting the branch for a long time bank manager clarified everything. "We got it all together. " 


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I had 10,000 in my account and I went in to wire my boyfriend 8,000 where he works in South Africa and I took 2000 out as well. And within a week I could not get 200 out of my bank at all and now it has been almost a month and they told me they do not wire money to South Africa and I said, "Ok will take my money and close my account," and they said that it was in with the fraud dept and I am still waiting. I will never deal with them and they should not be allowed to do so that I lost my power, no food and I have a disabled child on top of it all so good going Suntrust.


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I been have been a victim of a major scam and fraudulent activity. This caused overdraft. Even though I reported this. I was told the bank's position was that this was the clients responsibility. Not only were they not helpful I have several OD charges and charges for return checks they added knowing my predicament. This bank, in the past, has frozen my account without notifying me. I would find out when my debit card was declined and I knew full well there were funds in the account. They are totally about making money off their customers. RUN PEOPLE. RUN. I even sent a email to the CEO in Georgia letting them know I am a senior citizen with a grandchild to raise needing help in resolving the fraud situation and recovering the money. That request was given to an assistant who said they would investigate but was told this is still considered the clients responsibility to pay.


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Went to cash a personalized check from my sister. (Note: it was a Suntrust check and yet wanted to charge me $7 for their own Check) They wanted two identifications. One being an I.D and the other had to be a military I.D, student I.D, or a Passport etc. I am a stay at home mom & so don't have any other identification. They wanted to charge me the $7 fee simply because I don't have an account there. So for every check a Suntrust account user is personally writing, the bank makes money off of each check they are the consumer is writing. They make a profit off of those who use their personal checks.


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The most crooked bank that I have ever encountered. Charging overdraft fees when you have a positive account balance which causes you to have a negative balance. The Federal Reserve has already been contacted and expect a complaint from them as well as the BBB. You should be ashamed of yourselves, you know what you are doing is unethical, immoral, and borderline illegal!


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I signed up for an account at SunTrust 2 months ago, close to the house and free money orders. Well they give you money orders that are no GOOD, first time printed with the bottom numbers on the top of the check as the teller placed them in backwards. I have never had a late fee or a late payment. Now they are racking up with both, no returned calls, no help at the bank and I just called customer service and was hung up on. STAY AWAY, wish I would have read the online reviews first. Horrible bank customer service. If they have done this to you, let me know and we will start a class action lawsuit.


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Last week, I was in the positive with 2 minor charges pending. (Not posted yet), they charge me overdraft when IN FACT I HAVE PICTURES FROM MY ONLINE ACCOUNT) that I was not overdrawn!! Now I get charged 2 times for my cell phone bill that I paid online on Sunday morning and wow Monday night, I’m charged again. I called cell phone company they are only showing 1 charge on my cell phone account. Umm ye the bank decides to charge my account a second cell phone charge which if I had not looked at my account online would have had overdraft fee!!! I’m out of this bank Friday. Ever since they merged IT GOT BAD. I have been with this bank for almost 4 years and this whole last year I have had to fight charges that I should not be getting!!! I’m done and out!!! Credit unions RULE.


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This bank will will give you a temporary credit just to take funds back and leave with a overdraft fee. I call customer service and they told me there would be a credit back to the acct. I just checked my acct and they took funds back and put me back in the negative again. This bank sucks???? Customer service representative repeat themselves over and over. Please bank at another bank. You will be scammed. This bank sucks. People can still charge your acct after it is canceled. Never again.


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I used the teller connect machine to make a deposit and the machine went down during the transaction. My deposit was lost in the machine. Claims were filed with no follow up to me and was told they could not tell me how long or what the process would be for finding my money. This was no small deposit. It has been 3 weeks and they are still investigating! Terrible customer service yet they still push the use of these machines at the branch.


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After banking with SunTrust for over 25 years (since it was Piedmont Bank), we disputed some charges that were continuing to be charged after a cancelled membership. Within days, our Online Banking and debit card stopped working. When we called to see what the issue was, we were told our account was frozen (with no notification or explanation) and the fraud department would give us no information on why it was frozen, who had frozen it or when our money would be available. We were also told that our account would be closed upon the completion of the investigation.


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For the past year I’ve been dealing with Suntrust and their art of scamming. I had a credit card with Suntrust where I paid $300 a month or a minimum payment of $20. When The due date for payment would come up I’d make sure to pay ahead of time. That way it wouldn’t charge my account $300, I’d wake up the next day consistently for a year to my account overdrafted after the payment date, even when I pay ahead of time. I’d go into the bank and ask them why this keeps happening and they treat me like I’m stupid and don’t help at all. Then you have 24 hours to pay it all back before they charge me again. Obviously no one gets paid daily so I often had to wait two weeks before getting paid. Putting me in an endless cycle of debt considering this happens every month. 


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I have been a SunTrust customer for over 8 years. I feel It is time to write a review about one of the staff working at 8700 Georgia Avenue Silver Spring Md 20910. Ms. ** (Teller) at this branch always give a good service to customers. She has all the qualities required when dealing with customers whether under pressure or not. Very quick and knowledgeable. Above all she has a good manner which makes her special compared to other tellers. I always prefer to be served by her. In addition, I never experienced any big issue with SunTrust Bank so far. Hopefully I will remain to be their customer for good.


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You cannot make additional payments to principal without calling every month to have them fix your payment. It takes an act of Congress to get through to a person to do so. Then when they mess it up they tell you it will go against you if they fix it to reflect what you have sent as an additional principal amount. You don’t have a choice but to give your FULL SS# if you don’t have your account number. You can’t find your account number on anything but a document. Nothing can be properly done with their “online banking.” I will NEVER use them again. I do not recommend them for any banking or loans.


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My parents have been customers with this bank for longer than I've been alive (I'm 48!). With some declining health issues, I took over all of their finances last year. I live in a different state than my parents, but with technology, it makes things doable. I contacted my parent's local Suntrust branch to inquire who needed to receive the legal documents I had in my possession. 


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Typical corporate baloney. First, they have a ridiculous limit on phone deposits. They mailed the debit card to the wrong address. They refuse to raise the deposit limit. I called in to get a new debit card mailed to me and their own doggone phone system recognized my number. The live person on the phone couldn't "verify" my phone number that their computer recognized and I had to go into a branch. The teller couldn't tell me why I wasn't verified. Their customer service is rotten to the core. Bank anywhere else.


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Suntrust have frozen my account after I made a cash deposit and I was not notified, I am not in a hardship because I have no idea when I will get my money back. DO NOT BANK WITH SUNTRUST. I have not received any explanation. I will be seeking legal advice.


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I called the Fraud department on 9/23/19 to report 4 checks that were processed through my account even though they didn't have my name, account number, or SunTrust routing number on them. I signed affidavits to confirm they were not mine. As of today, 10/7/19, the money has still not been credited to my account. The total is around $320. I've banked with SunTrust over 25 years and I'm so disappointed with how they have handled this situation. All they do is recite the same rhetoric, it takes x amount of days, we are sorry, we can only do this or that.... They never take the time to look at the account, see the customer as a long time customer, etc. They should be able to temporarily credit an account for the small amount this has added up to. No Customer Service!


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I opened the account over a month ago and they place a hold on every single check I have deposited. This last time I made a deposit I received an email saying part of my funds will be available in 24 hrs and the rest would release the next business day. I paid out my Bills by echecks because they said my money would be there (got the email to prove it). The next day... NOTHING!!!! No deposit. I called and finally was told that they were informed by a confidential informant that the check will most likely bounce and they placed a 10 day business hold on the check. None of the checks I have deposited have ever bounced and this one would not bounce either. 


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I responded to a solicitation to open a checking account and get a $300 bonus. I opened an "Advantage Checking" account online in the evening hours of a Sunday and made the initial $100 deposit from an external bank account. That Wednesday (just a few days later), Suntrust closed my account without even telling me. I had trouble signing in on the app so I called to find out why. The individual I was speaking to said they closed my account for violating the terms and regulations. I said there had to be a mistake because I have not received my debit card or engaged in any transactions with that account other than funding it with an external bank account. I asked to speak with a manager and after being on hold for 20 minutes, was informed that I would not be told why the account was closed because they did not have to tell me.


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Please don't get an account with this bank. Worst customer services and can't talk to no on the phone. I open an account with my IRS paper check. They approve my account and deposit the check in my new account. I was told I can withdraw some of the money the next day which I did then I got my new debit card and checks that same week. So on that following Saturday I went back to the bank to withdraw some more money. They tell me that my account has been close and they will send me out a paper check in 25 days. It's been 40 days as today still have.


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I tried to get a replacement card for my account. They have an automated system that wants to do all the work for you. The automated system chose the wrong account even though I repeated it back on the phone. I went to Bojangles' in made a purchase yesterday. It went through fine then I went to Lowe's to use my card to buy some paint and it was declined. I thought maybe the chip was messed up. I went to Dollar General this morning. It was declined again. When I called the bank the customer agent said that there is nothing he can do. I spoke to a supervisor who was no help at all. All she was to doing is repeating the same thing. She did leave me on to think that I was going to be able to get my card sooner in the vale however she just wanted to look and see if I was wrong or the system was wrong. That was her main goal is to prove the customer wrong however she did not get to do that. It was the system that messed up.


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This bank is HORRIBLE! I literally had my account opened for 2 weeks (new customer) and when I go in to check my account and PENDING transaction of deposited funds there’s a log in error. I’m thinking someone hacked my account, soon to find out the bank decided to close my account for their own reason and stated they would mail a letter regarding those reasons as well as any deposited checks will be mailed to me. Nowhere did I receive a phone call, voicemail, email, NOTHING! This bank is horrible, not to mention when I first signed up to be a new member, I had to call and set up to have a debit card delivered to my house...it’s been a week and that card is still not here but I guess it doesn’t matter since the bank closed my account. SMH.


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I opened a checking account last week. I received my debit card in the mail the following Monday. I used my debit card to make 1 purchase at a Dollar General & 4 small purchases online. The next day I went to make a deposit at their atm & my card was declared invalid. When I contacted customer service they said due to suspicious activity my account was being closed yet they couldn't tell me what the suspicious activity was. When I went into the branch this morning I was told that my account was flagged & could not be reopened. They cited rules & regulations but could not tell me what rules or regulations I had violated. That their reasons for the closure & a check for my remaining balance would be mailed to me within 7 to 10 business days. I am dissatisfied with this service & feel like this is a legal scam. Not only have I lost immediate access to my account & funds but SunTrust can continue to use these funds to make a profit.


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Suntrust is in the process of closing my account supposedly, "due to rules and regulations." They will not provide me with any reason other than that. They are holding $2,100 of mine and will not allow me access to it. They have given me no access to funds at all since 9/16/19 the date I deposited a check. Since then I have been in a complete nightmare trying to find a reason or something. Someone please help.


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It’s sad when everyone answers for the same question is different. Very disloyal company. Major disgrace to the banking industry. I was told by Monique in TN that no one is higher than her in corporate. Bill Rogers is the owner. He should be sadly displease within his branches. They dropped the ball on an account that was open, closed and open again. No notations on the account for the many of times I called to verify. Now direct deposits are held up for young that work. You reap what you sow!!


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After being a Suntrust customer for 30 years, I asked my branch manager if Suntrust would match the rates that other banks were giving on a 1 year CD. Suntrust was not remotely competitive. The manager was encouraging that it was possible. It took Suntrust 13 days to say NO. In those 13 days the Fed raised rates. I asked my branch manager a second time. His supervisor again said no. I am sorry that I have wasted this many years with a bank that isn't competitive and does not value its existing customers.


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We received a call from SunTrust the other day telling us that our checks were being cashed in the Miami area. Apparently a Spectrum repairman took our checkbook a little over a week prior. Someone was able to cash a check for over $1000 with a signature that could not possibly be close to ours. He returned to a different branch the next day and tried again but that branch was more on the ball than the International Plaza staff. He left with the check and was not caught. You can't cash checks at many banks without an account at that bank to prevent this from happening. You cannot cash a check at a check-cashing facility without your ID being verified and your photo and fingerprints taken. But, a criminal can walk into SunTrust with a forged, stolen check and walk out with your cash.


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Suntrust is the worst bank I've ever had to deal with my entire life. Nothing ever works on their website. I get all kinds of errors. (HTTP 400 is a common one.) Impossible to add new payee online - always tells me the phone number is incorrect no matter what phone number I put in, even though it says it's an optional field! (Yes I've tried leaving it blank.) 99% of the time checks aren't mailed. After hitting submit, you are brought back to the same page with no error message and no confirmation. (I've suffered late fees due to this.) Their credit card is also the worst. All my purchases at Amazon and Walmart gets denied. We have called SunTrust dozens of times to unlock the card and beg them to please not do this again. No use, they said it's for "security" purposes. They even canceled my online book subscription without letting me know. The saddest part is my husband used to be a VP for this bank!


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I am a doctor and banked with Suntrust for years, unfortunately. Their fees are way too high, especially merchant services. When I needed to refinance a mortgage they only offered a high interest rate. When I nicely explained I was going somewhere else for a better rate, then she would not return my calls and emails to get my payoff amount. Rude!! And when I returned my credit card machine they kept charging my account and triggering it to re-open. They said I didn’t “specifically close” the account even though I sent back the machine and told them so!! Petty till the end. I literally deposited millions of dollars over the years, I only had a personal banker for the first year, then they just disappeared. Very poor customer service when I needed anything. And they harassed me needlessly over a personal mortgage years ago too. Would Never recommend.


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So... I went into my local Suntrust Bank on August 30th. Super excited that I could use them for direct deposit for work. The personal banker informed me that I had to come back the next day to make the deposit within 24 hrs so that the account would not close, she also said that I had to leave the money in the bank for 24 hrs. or else the account would automatically close.


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I went to deposit $300 in the ex-wife account at SunTrust and was told I cannot. Who in their right mind refuses cash money? They are making doing business with them more and more difficult. I even have an account there but still they say no! I will close my account and take my business to a small bank or credit union. SunTrust you stink!!!


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Teller connect went down during my deposit transaction. I have gotten NO help from Suntrust except that it may take up to 10 business day to resolve. It's day four and no sense of urgency from Suntrust to post my substantial small business deposit. Their tag line should be "Bank without Confidence".


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Suntrust.com is not offering the option to send or receive secure messages anymore. This is a terrible thing to do to customers. I may leave the bank for this reason. Why would anyone want to waste time on the phone, when they could easily send a message and ask a question. This is very inconsiderate from Suntrust bank to its customers.


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This bank is so unsafe to put your money in because they don’t have enough security to watch everyone’s funds from being scammed. I was told this by their own security team when I had 1800.00 scammed from my acct from a company in New York called MoneyLion. They was able to hit my acct 8 times and the bank never caught it until I called. Now they are holding my funds for 10 days to fix their screw up so anything that goes in my acct on direct deposit gets credit to the bank for my acct negative until they fix their screw up. This isn’t the first time it’s happened to me but it will be the last. You can bank on that.


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I opened my account in the state of Florida. Sometime later, I moved to Nevada to be near my grandchildren. I called SunTrust and updated them on my change of address. Their bill pay service was down, so I tried clicking on the Zelle link in their online banking to send money to pay rent at my new residence. Commotion followed, locking me out of my online banking. Several calls later with SunTrust to try and resolve this issue led to me being told I had to either appear personally in a SunTrust branch office (yes, buy a plane ticket from Nevada back to Florida), or close and move my account because their "security" could not unlock my online banking until then. A few days later, I received a notice that SunTrust was closing my account.


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Hi, I’ve been banking with Suntrust for over 15 years and I must say, whoever came up with the concept of giving you a few days to replenish your acct without an overdraft fee deserves high praise. My family and I have been struggling financially for the past year and a half and more fees is the last thing we need. I will be forever grateful during these difficult times. Every little bit counts.


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NO ONE CAN DEPOSIT MONEY INTO YOUR ACCOUNT. NOT EVEN CASH....I was sick and couldn't make it to the bank to put money into my account, so I sent my daughter to do it for me. NOPE they wouldn't let my daughter deposit CASH into my account because her name isn't on it even with me being on the phone and she had ALL my information. She had her ID. We have the same address, same last name and everything but still they wouldn't let her. So a check that I had wrote bounced because of this. I have been with them over 30 years and NEVER had a bounced check all because they wouldn't let her put cash into my account. I'm beyond pissed. So I went up there and closed all my accounts. They have lost one of their loyal customers and I will NOT recommend nobody to use them.


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I have been doing business with Suntrust for 10 years, I have a car loan. The car isn't working at this time and I had to purchase a new car. I have been calling for about 2 weeks to see if they can assist me with the payments since I can't afford $1000.0 in-car payments a month. Everybody I speak with gives me the runaround and then ends up hanging up on me. The last person I spoke with was Marco and he hung up on me. I know I will have to pay this car note but I am trying to be proactive so by October the note won't go into collections. The balance will be $1500.00 by October, I am almost done but can't get anyone to help me. I figured some money is better than no money.


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I have an account at Suntrust, and I went to the drive up window to purchase a roll of quarters. I gave the clerk a 20 dollar bill. I was told I needed to give her my ID AND my Debit card in order to buy 2 rolls of quarters. I asked why and she told me it was 'policy'. All of this just to buy quarters, unbelievably poor customer service. I do not need a response from this company. I will be changing banks.


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I ordered a payoff for my car. I still haven't received it. Last time I called I was told to be patient meanwhile my new loan was expiring. My credit union told me to call and ask to have them send it to them - it was there within an hour. I am tired of people that do the minimum to help their customers. Once my credit union MM interest rate goes up I will be moving my savings.


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I got overcharged by a company set that set up reoccurring charges. Suntrust can't stop the reoccurring charges. They can only cancel my card and that would cause me a major headache setting up payment for all my bills all over again. Also the person that helped me on the phone was not really capable of speaking English. I detest Suntrust for not protecting their customers.


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I have been a customer of SunTrust Bank for many years. Most of my banking is done online. But I still use cash, as it is the basis for my strict budgeting (no cash in hand means no impulse purchases!) However, for the past six months or more, I find myself visiting two ATMs on a regular basis in an effort to obtain cash monies. Usually at least one ATM had cash. Recently, neither of these local ATMs has cash to offer. And after 'striking out' at the usual ATMs yesterday, I found myself driving past another SunTrust location while on an errand so I stopped. This location's ATM also had NO cash! I have visited three separate SunTrust ATMs in the past 15 hours, and I still have NO cash. If having access to cash monies is important to you, as it is to me, then SunTrust Bank might not be a good option for your banking needs.


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I am an overseas customer of Suntrust and have found the bank to be for the 20th century not the 21st. They have taken it upon themselves to close my business acct without any reason that they will tell me. They have said that they will send a check for the balance of several thousand $. I cannot get them to tell me if they have raised the check, if they have sent it and where they have sent it to. The account was closed on 2nd August. Various departments are passing the buck and unable or unwilling to give me a straight answer.


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There were 3 fraudulent (made-up) checks to the tune of $11,900.00 on my business account. This happened 7/29/19. I have been contacting Suntrust Customer Service just about every other day to find out when the funds would be returned to my account. We are a small family business and I cannot afford to have this money out of my account for so long. As of this writing, August 23, 2019 I still have not gotten my money back. It is the most frustrating thing and I am about to get my lawyer involved because there is absolutely no satisfaction with this bank. I have entrusted them with my money, they are insured, but still have not returned the money. I don't care how long it takes to do their investigation -- that is an internal thing. But to hold my money out for this long is disgusting. I am very disappointed and am about to change banks after being with them for so long.


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The wire transfer department has some of the worst customer service I have ever dealt with in my life. Do not bank here. They do not care about you or your money. They will laugh at you and cut you off and should not have any right to handle any money for anyone. If I could give 0 stars based off of that one conversation I would. I beg you: do not give them control of your money.


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We went with SunTrust for our mortgage, so have dealt with their mortgage department and their insurance department (to add outside insurance products to the escrow account). I have to say, they are one of the least organized banks I've ever had to work with. We have had a number of mortgages at this point, and getting this mortgage approved was by far the most difficult experience we've had. One hand never knew what the other was doing; we needed to keep going above our Mortgage Loan Processor's head because she couldn't keep track of basic details. Responses from her superiors were often delayed, and our closing almost didn't happen. Now that we're on the other side, I keep getting conflicting information from within the company about getting all of our insurance products (homeowner's, flood, personal property) set up. Do yourself a favor and avoid this bank.


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While Suntrust, is more of a traditional bank, unless you are a business account holder, I feel that all banks (for most people) are treated as online banks. Suntrust has a fairly robust online presence and their interface, using a traditional computer browser, is full featured and fairly intuitive. Their mobile app, is above standard, comparatively to other "traditional banks" and offers good security as well as the majority of the features available on their traditional browser based counterpart. I have considered switching to an "online only" bank; however I believe the emergent nature of the online banking business is still in flux and growing. For me, 50ish, I would like to see this mature more before I make the "jump".


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I made my monthly car payment online thru their website every 2nd of the month. I schedule it at least a week in advance. For some reason they drafted my account 3 times for August 2019 payment which causes my checking account with my bank to become insufficient for those 2 additional payment that they took. I called to find out what/how it happened. They gave no explanation, instead they accused me of sending those 3 payments and then called them trying to collect the insufficient funds fees. It doesn't makes any sense. All I want is for them to pay for their mistakes. Will definitely shop for other financial institution and will never do any business with this fraud bank.


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I had a damaged card. They sent me a new one in a week because they don't do temporary cards. I received my new card and the card still doesn't work. Called customers service. All they said was we can do is send you another card. I'm not waiting another week for a card. I'm closing the account, worst bank ever.


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I opened a account yesterday and deposit my 1st check to a new job. My first thoughts was wow they never gave me a debit or at least a temporary card to use. They told me its takes about 7 days to get a card so I said ok so I ask "Could I withdrawal $20 out while I'm here." They said, 'No, it's up to 48 hours" which is a lie. I found out the check won't clear till 7 days from now so I'm like really you telling me I can't come to the bank until 7 days after I work 2 weeks to withdraw money. All customer service says is sorry for the inconvenience.


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I made a $320 ATM withdrawal on 8/3. On 8/4, I scheduled over a thousand dollars in bill payments to be deducted from my account on the sixth, based on the available balance SunTrust showed. That left me close to no money. On 8/5, my balance still showed the same amount as the day before. I deposited $300. Today, 8/6, I am blocked from using my card because I am overdrawn. After four phone calls I finally find out that my ATM withdrawal took over 3 DAYS to post to my account... meaning that when I scheduled my payments to come out, that $320 was not included in my balance. Now they tell me that happened because it was a Saturday that I withdrew money. They seem confused when I point out that literally EVERY other ATM withdrawal I have ever made immediately posts to my account. Immediately. Saturday, Sunday, even Christmas Day.... an ATM withdrawal has posted immediately.


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This is the worse bank I have ever dealt with! Since moving from California to Georgia I had to change banking with Chase to Suntrust due to there are no Chase banks in my area. The worse mistake I ever made. They have the worse security/fraud detection ever!!!! They will make sure you can’t use your own hard earned money. My fiancé and I use Zelle often to transfer money to each other because our branch is 40 minutes away so this is much easier for us. But in reality it’s a joke! Both our accounts often get flagged so then we can’t send each other money. We have called several times and jumped through all the hoops to confirm it is NOT fraudulent activity. If these idiots would actually take a look at the activity for however long we’ve been transferring to each other! 


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I would give -5 stars if that was an option. I was overcharged by a company called StudySoup. The material I purchased was also incomplete. So I contacted the company and they refuse to refund: I immediately turn to Suntrust to report this fraudulent website and get my money back. The claim is opened and I get the money back temporarily. My claim is denied and the money is taken back including an overdraft fee. I was never contacted or update. All of the sudden I see those charges on my account. I have to contact Suntrust and they tell me the claim was denied. They send me the forms for a rebuttal and I immediately fill it out and send it back in the mail. Never heard anything back and Suntrust claims they never received my letter, because they lost it! 


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Ok in the beginning my daughter opened the account with no problem, mind you it's only been open for a few weeks. My daughter is hardworking and is using her employment to pay her college fees. So when we received the account we were told that mobile banking was available because she has no car. This was convenient for my daughter, so upon getting her payroll check she mobile deposited the check into her account and this is where it gets crazy. She deposited the check on a Friday with an electronic message that her funds would be available on Monday. Monday arrives funds still not on account, we call the bank. They tell us 3 business days and that it would be Tuesday or Wednesday, Wednesday comes no funds so we head down to the local branch where they NOW inform us that the check looked suspicious to the fraud dept. 


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I opened a checking and savings account online and transferred money from a current bank account at another bank to fund this bank account. A few days later I get a little postcard saying that my account had been closed due to 35 consecutive days of a zero balance. The account had not even been open a week. I called the customer service they were extremely rude and said that my Account had been closed due to the fraud department that would give me no further details. I go to the branch and speak to a customer service representative, he was very nice and as helpful as he could be, but still got no answers besides they just didn’t want my business. Never do business with this bank.


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Horrible bank. I have had a checking account and credit cards with Suntrust bank for over 8 years. I have paid my credit card payments on time and never had an overdraft. Recently, I left my previous employer and found a better job with a different company. During this process, I fell behind my credit card payments for few days before I received my first paycheck. It didn’t even take 3 days, 27$ late fee, they start calling me and harassing me day and night, including Saturday and even Sunday. Luckily, I managed to pay the credit card payments within 5 days of the calls. But the calls didn’t end. I am disturbed, and disgusted how they treated me after been a loyal customer for more than 8 years without any late payments. Luckily, the new job pays better, so I am planning on paying off all the credit cards with Suntrust and close all of the accounts with them as soon as possible. One thing for sure, this is the bank that you shouldn’t Trust!!!


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My account became overdrawn at this bank which I did not believe was possible when you only use a debit card. They have it set up to do so and don't tell you. Then charged me $72 for one overdraft. I have filed a complaint with the NC Attorney General. They steal money from old poor people on a fixed income and don't care.


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I am a long time customer with Suntrust, but since 2 years ago, I can feel something is wrong. The branch banker's service basic knowledge is decreasing, they have to depend on computer or make a phone call to answer even the most basic questions, for some questions even I know more than them. Recently these 2 years, I visited a few different branches, just one is better. The rest of them most of the time are not very professional. The past couple of days, I visited 2 branches, to do almost the same thing, but totally a different experience at either one. First one, first time didn't work and had to come back another day. Second time, it took just 5 minutes,; the second one, almost the same procedure took over a hour when I had expected it to take 10 to 20 minutes. After that my following schedule have to change. Suntrust needs to give more training to their employees and also make sure the correct person is hired to help the customers.


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Can SunTrust find a developer who thinks like the common man? I have used their personal banking for years and found it easy and intuitive. However, the business online banking is a royal piece of junk. SunTrust has to set up the accounts to be able to pay your credit or debit card. 4 trips to the branch and 3 times on the phone and nothing is correct yet. Why are 2 similar products so different? In the business online banking, you have to capture what the payment amount is prior to changing to a 2nd screen to pay. Why can't it be like personal banking which displays the amount options to pay? Time to vote with my feet and switch all my accounts to a competitor.


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Their online login page is terrible and locks you out after just three attempts with no recourse of unlocking the account. To unlock the account I had to call in to their customer support. Customer service said they have to first verify me by sending a text message. I said sure. (I get that all the time, many of my accounts automatically do that when I log in from different computers.) They said, okay, they got my phone number (which is odd, because it is already on the account) and they said "YOU HAVE FAILED VERIFICATION". Very rudely. And both times the tone of the rep changed, and I can tell they were thinking I am a crook. I said what do you mean "HAVE FAILED VERIFICATION"???? They said that's what their system said. And I said, "What do you mean, you haven't even sent me the code yet for me to read back to you?"


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I opened an account for a new business in April 2019. I did everything they told me to do including uploading my business license. I waited for two weeks- which they said it would only take one, and they finally fully opened my account. Then I get a call saying there was a problem with the dates on the account and I would have to come in to sign some more papers. Now today I call and they tell me the account was terminated and I have to wait on 1000 dollars to come back to me in a check. I just don't get it. They won't tell me why. I haven't been able to fill orders for days now because my money is tied up. Prepaid cards are horrible. Thanks a lot for nothing.


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Well this was a few years ago, They would not let me make my car payment online unless I opened a checking account with them, sounds shady to me. I refinanced as soon as I found this out and saved some money in the process.


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I financed my vehicle thru Suntrust. Every time I would submit my payment thru their app it would take 2 weeks to process then come back as insufficient funds. I called my bank to figure out why it was coming back as that and they informed me Suntrust never attempted to take the payment out, and on my bank statement it does not show where they tried to make the transaction. Fast forward and I get a letter saying my car will be repoed. We called and made an arrangement for an extension at the end of June. The extension paper work states my next payment wasn’t due until 8/6/19. Well woke up this morning to find my car had been repoed. Can’t talk to anyone due to it being Sunday. I’m very upset at this and do NOT recommend them for an auto loan!


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I banked with SunTrust and deposit a check from my new job.... a hold for 10 days was put on that. Assumed ok fine new slrt of check. Deposited my second check same thing, a hold for 10 days. I'm confused and called and customer service came up with numerous reasons why. Deposited my third check and had no problem. Deposited my fourth check and another hold for 10 days. So I called and spoke with customer service then requested a supervisor, she said the department that was to escalate the check timing to clear was an internal department and there was no way to contact them. 


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Oh my goodness, I so wish I would have read these reviews before I went to SunTrust. I would absolutely give them negative stars if I could. They are horrible and are really wrecking my life a bit. I recently relocated Florida and I am in the process of looking for a house to buy. I opened an account with SunTrust with a significant deposit for a downpayment on a house and a couple of days after I opened the account, I got a call from the person who opened it for me telling me that the account had been closed and she had no idea why and no one would tell her. I've talked to person after person after person and no one can tell me what is going on, only that it could be up to two weeks before I get MY MONEY. I have never had an experience with any business, let alone a bank, that was this atrocious. I have made an offer on a house and they could very likely keep me from getting it. Do not, do not, do not bank with SunTrust!!!


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Suntrust will steal your money!! They like to charge overdraft fees when you aren’t overdrawn. They claim they use pending transactions in order to charge these fees. Pending transactions are pending and have not posted, but Suntrust still uses them as posted to take your money. DO NOT BANK WITH SUNTRUST!!!


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I wish I can give zero stars to Suntrust - is the worst account ever! Do not bank there. They closed my account after someone had fraudulently made purchases and the customer service is terrible. The lady talked over me and cut me off and said I can’t bank with Suntrust bank ever. SUNTRUST BANK is HORRIBLE!!! DO NOT BANK WITH THIS COMPANY!!!


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Not very good. Interest rates were high. Hard time confirming simple information given to them. It seems like they really didn't want to do the loan. I almost walked away and went somewhere else. Monthly car note is high.


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I highly recommend that nobody use Suntrust Bank (merging with BB&T)!!! Please be WARN!!! Yesterday I went to Walmart to purchase grocery. When I went to check out it declined my card (which I know I have money in it). It declined twice for that matter. So I called my bank and they told me to call the number on my card.


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I opened both checking and savings accounts in the early part of May 2019. On June 13th, a wire being sent, was handled poorly by the sender. SunTrust flagged it as fraudulent and closed my account. I understand this is their right. On June 24th, I visited the branch where I opened the accounts. The manager called the necessary "security people" and was told written notification had already been sent to me and a check for my funds would be sent within 2 weeks. It has now been 24 calendar days since they closed my account. No written notice or check has been received. They have sent statements, showing deduction of fees. I will file with every regulatory agency I can find.


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I got double charged on one withdrawal that I did with Suntrust atm in Orlando airport. What kind of bank does that? U$5,25 for one withdrawal is ridiculous. I will not going to use their machines never again.


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I am so exhausted! Dealing with this bank is always inconvenient. From the customer service to the online banking. The alerts go through late and the pending transactions as well so every time you log in to your account is a new surprise... so much anxiety and stress! Customer service is the worst! Especially over the phone, no appreciation whatsoever.. Is just very challenging and overwhelming. I’ve literally cried from frustration with these people.


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Being burn at ORNL, I was looking for a bank that would solve my needs, But as my experience with Suntrust it’s slowly fading away. I opened a account on April 11, and yet to see one dime transfer into my checking account, or my wife NY Life Annuity. This is July the 8, I think I make a cross decision. Got put into a annuity, which hasn’t pay a dime. Don’t like two branch managers. Something not right, when they send wrong information to NY Life. What to do. I’m not happy, are they worse, that what I has, are there something better?


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I will not approve of this branch. Worst customer service ever from all depts that work through this bank. Fraud dept or recovery dept services put notes in my file after the account was settled and refused to removed do not open another account notice on my file. I hadn't done anything wrong and don’t understand the reason behind all this and keep being transfer back and forth from one dept to the next.


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Where to begin!?!?! A little back story...The last 10-15 times I have tried to make a withdrawal from my branch ATM, the ATM wouldn't work. This forced me to go to an ATM that was not SunTrust. Each time I have had to use an atm other than SunTrust, I get charged a $3.25 fee for using the ATM AND SUNTRUST CHARGES ME A $3.00 FEE FOR NOT USING THEIR ATM!!! So that's $6.25 every time I need to withdrawal money which equates to nearly $60.00 over the last few months. Finally I had enough. I called the last 4 times and reported the ATM not working and they tried telling me it was something wrong with my card...REALLY?? So the lady in front of me that was waiting to see if I had problems card was bad too???? I think not. Not to mention I have ABSOLUTELY NO PROBLEM making purchases or using other ATM's. So if my card was bad, how can I use other ATM's and make purchases with no issues????


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It was very efficient working with Lending Tree and LightStream/SunTrust Bank to obtain a debt consolidation loan. LightStream has some negative reviews, but look at the dates. All of them are older and it looks like SunTrust got their customer service act together and got serious about completing for business. At least in my experience there were no better offers, hands down. I will work with this company again in the future.


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I have banked with Suntrust for about three years now. First problem I had concerned deposits and withdrawals at the window. They refuse to look up my account information even though I had my debit card and ID. Once they went so far as to make me get out of line and fill out the slip after writing down the account number. The wait is far too long. They usually only have one person at the window and one working the drive through. I now stick to using the ATM solely. Which is a shame since my other bank is always quick, cheerful and helpful. There have been other issues, lies about number of credit reports pulled, etc, but the latest incident where they held funds from a deposit for almost two weeks after fund verification really was too much. If Suntrust weren't the most convenient bank I would go elsewhere.


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I've been banking with Suntrust for 3 years now, and right away I had a problem with them. My first problem was the bank that was right up the block and very convenient for me ended up closing down, and now I have to drive all the way to the other side of town to bank with them. Second problem I had with them was overdraft fees. I noticed that certain places I will go make purchases would take two to three days pending to go through. Okay so I called them, they waived the first overdraft fee and I learned my lesson. And I will wait on certain places that I made purchases to two to three days to make sure the money was taken out so they won't be no problem or overdraft fees. Third problem I noticed was when I would go to the ATM to withdraw money I will put in my PIN and the ATM would not recognize my pin and automatically would close my account for suspicious activity. 


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I opened a new account at the Branch. Branch rep did not ask for an initial deposit. The same day Suntrust Bank froze the account pending closing the account but did not tell me. The basis was that "I requested debit cards before funding an account." Now I did not request debit cards. This is something the Branch rep just did. The worst part is that since I did not know the account was frozen, my paycheck was directly deposited in the checking account. Suntrust held my money for 20 days. I could got access my paycheck. Each time I called a personal representative, they said "There is nothing I can do. We can close accounts whenever we want. We can freeze accounts whenever we want." That is a quote. There was attempt to show concern, no attempt to try to assist. I'd never made a withdrawal from the account or engaged in any activity. They just froze it and kept my paycheck for 20 days.


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I opened an account in Jan 2019! My sister has owed me roughly around $5000 throughout the years. When she was finally able to pay me back it was in US postal money orders. I deposited them with Suntrust as I opened an account with them to become a long term customer. To my surprise the account was prematurely closed with no notice or letter why. They only reason I found out was because I called inquiring when I will get my card. They informed me something about “Fraud” and holding the funds for 6 months to make sure they weren’t recalled or reported stolen. 


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My elderly mother opened a checking, savings, money market account with SunTrust Bank online on June 9, 2019. The account(s) were fully funded. To date my mother has not received a debit card, checks or any other communication from SunTrust Bank regarding her new checking account #**, savings account #** and the essential savings account #**. Shame on SunTrust Bank, its officers, employees, agents and/or servants for taking advantage of an 82-year-old woman with a fixed income.


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I called in to request 6 months of banks statements as I no longer bank here since moving out of Georgia and my account was closed. I was informed I had to send them a check for the statements and it would take 5-7 days to get them back. After 2 weeks I called again to see what the hold up was... They said they didn't receive anything BUT THE CHECK WAS DEPOSITED!!! They checked AGAIN and said, "Yes we sent it out". Fast forward 10 day I call again. I spoke to someone who said HE was going to send it out that day. Now it's been 1 week and still NOTHING. I called today 6/26/19 and she said they mailed it the 24th of June??? REALLY?? These people are so ** up... Stay away from them.


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I get charged overdraft fees on transactions that are paid against my balance. I haven't overdrafted, they haven't paid the merchant for me. After the overdraft fee, I still have a positive balance in my account, but I have an overdraft fee. When I call them they'll tell me it's because a pending transaction has come in and "when" it will post it will draw my account to be negative. Yet, instead of being charged for the transaction that the bank will pay for (being the pending transaction) I'm being charged for the one that posted with a positive balance. 


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In my experience, Suntrust banking targets accounts with low funding and forces them into overdraft situations by processing pending transactions in whichever order will lead to an overdraft. I've overdrafted twice due to their negligence and found it highly suspect that: 1) Checking my mobile app prior to making said transactions, found no issue that would lead to an overdraft situation. And 2) Reviewing their online transaction history after the fact, found mysterious "gaps" in the accounting that could not be explained ($24.00 in the account becoming -$12.00 post $36.00 overdraft fee). I've called customer service both times and in these situations, the representative has explained how they are able to see transactions that I cannot via the website or app. Read that again: They can see what's happening with my money but are not enabling the same visibility on my end. All said, don't trust this bank. Invest your time and money elsewhere.


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I have been banking with Suntrust for 30 years and lately I have noticed that they are constantly taking money out of my account. Recently I found unauthorized charges on my account, I filled out the disputed paperwork and faxed it to Suntrust requesting my money back and asked them to block the unauthorized user from helping themselves to my money again in the future. I was assured that the problem was resolved and was refunded my money. One month later the same company took more money out of my account. I immediately called Suntrust and after hours on the phone with a manager I was told the problem was fixed, but it wasn’t. Not only did Suntrust allow for unauthorized charges they charged me another stop payment charge for their error and they also took an additional 38 dollar fee out.


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My husband and I opened a bank account using Suntrust. They allowed us to make an opening deposit and froze my account the next day and are now saying that my account was closed and they would mail me a check. I still haven’t seen the check. I just want our money back so we can go somewhere else. We have kids so for us to be waiting for money that is ours is unfair and please don’t open a account with them and I’m sorry I didn’t read their reviews first. This has happened to a lot of people.


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The sorry Suntrust bank took every penny of my wife's check because the sorry people can't do their job and see we were scammed in our account. This is the worst bank ever. Please do not open an account with these crooks. I pray they go out of business.


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Suntrust Bank closed my checking account with no explanation and no idea how long they would hold the funds in the account. They have caused a grave financial hardship for me. No one there has any answers. They can close the account. I ok not banking with a company with no customer service ethic. There are many products out there. But to not be able to answer any questions about my money that they are choosing to hold and not give me a reason why is unacceptable.


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I opened up my account a few weeks ago and funds were ready the next day. I was satisfied with that part. So since the account was still brand new, I had to wait on my debit card to come. So in order for me to access my funds immediately without having to get out and make withdrawals, I transferred funds between non-Suntrust accounts. So I made a few transfers through Zelle with no issues. I paid a few bills from my new account and made maybe one or 2 withdrawals. 


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I tried out this bank only for about 6 weeks to find out they are not a good bank. My purchases will be pending for 3 to 4 days. Deposits would take about 2 days to be updated completely with money that was already sitting in the account and cause of this I was hit with 3 different overdraft fees. Can't wait till they taking to court just like Wells Fargo for crazy overdraft fees and I get my money back like I did with Wells Fargo. You call to complain and a foreign telemarketer picks up the phone and speaks barely English.


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I had both personal and business accounts with SunTrust bank. I have close my personal account due to poor customer service and overdraft fees and today I wake up to find over $200 in overdraft fees because they put a check through before Items that were pending a week before this check and once again customer service will do nothing! This is the worst Bank I have ever dealt with, I have also had my Personal account hacked and had to go through the fraud department which took over a month to resolve. Don’t use this bank!!!!


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I'm very disappointed with this bank after opening an joint account online and being approved. They unapologetically closed my account for so called rules and regulations that they apparently paid no mind to when opening my account. And in some case customer service was rude and unknowledgeable about the situation. I will never use any products from SunTrust Bank or any of its affiliates. Beware of this bank!!!


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I have been a customer of SunTrust for many years. First let me say I don’t like change nor the selling of myself. I chose whom I conduct business with. I don’t like waking up one Monday morning and finding I’m not longer with the Cell phone provider I chose but with someone else that I could have picked, but didn’t. I have friends that now are with their third Bank. None of them they chose. When I chose SunTrust I thought I had chose a bank that I would be my last bank. I can’t even pronounce the name of MY new bank. I am not thrilled.


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I will NEVER do business with SunTrust again. They have the worst customer service and policies for security of any bank I have ever dealt with. They made me jump through so many hoops and waste an entire day on the phone, just trying to regain access to my online account which was deactivated because I hadn't logged in a few months. The issue is still not resolved, even though the last person I spoke with assured me it was. So I called AGAIN and was told they have no record of what the last customer service person did, so I would have to start the entire process over again. The whole story is too long to type but I'm almost done paying off my loan and as soon as I am, I am done with SunTrust FOREVER and so is my family. I will make sure I tell every person I know to never use or trust Sun"Trust"...


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Please never use SunTrust bank for any of your banking needs!! I opened a checking account and deposited my federal income tax check into my account. The very next day my funds were available in my account but Suntrust put a restriction on the account. I called to see what the problem was and was advised to come to the branch with 2 forms of identification. I've never had this problem with my other bank so I stepped into the branch as told and verified myself. The banker stated that my account was in closing status and a check would be mailed within 10 business days! It has now been well over a month, and now Suntrust is telling me that the IRS recalled my check.


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This is the worst mobile app I've ever come across! It's meant for convenience but it's anything but even during banking hours. I use it so I don't have to get out in this crazy world but no... It seems like they do this so you will come into a branch and do business. I've also got stranded on a weekend with no funds 'cause the mobile deposit was down and automatically came back on after the cutoff time. Way to go SUNTRUST! GOING TO A CREDIT UNION WHERE THEY TRUST AND TAKE CARE OF GOOD CUSTOMERS.


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I have been in this bank for about an hour, I haven't spoken to anyone and no one has spoken to me. A old employee told us it's corporate doing this. This is sad. I just opened up this account yesterday and all I need is a temporary card. I will never come Panola Rd Suntrust ever again.


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I attempted to cash a check at Suntrust on Friday, as part of the transaction I was told there would be a $7.00 fee to cash a check... It was a check FROM a SunTrust account. I do not have a SunTrust account and never will if this is the way they treat customers. I could understand a small charge to cash a check if it were another bank and I did not have an account. The banking industry is moving to an impersonal interaction model with higher fees. I guess I will have to continue my search for a new banking institution. Good news SunTrust customers, there will be one less person in line the next time you have to visit a branch.


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I had a company tell me I need to call them and pay them with Google play cards, my daughter and I knew something was not right so we went straight into the bank to see what was going on. The loan company was a fraud scammer. The lady at the bank was extremely kind and helpful, the man was blowing me up in the bank. I showed the lady helping me, she asked me to call them. She got on the phone with the scammer. He spoke over her. She told him to send the police to the bank. He went as far as to call me from a Pasco County Sheriff's department phone number, The man I was speaking with was foreign. The police officer that called me from Pasco County Sheriff's department had the same accent. I hung up on him and called Pasco sheriff department asap. The officer laughed. She said that happens all the time. They do not even bother with them. There are so many that's all they would be doing.


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Breach of Fiduciary Duty Bloomingdale, Florida. I hope this is just the local bank, because, lord knows this incident caused a lot of trouble and extra cost as I am having to seek legal counsel. Sibling who was POA for my mom had free reign of her bank account while she was hospitalized, called in and reported “fraud “ on mom’s online bank account preventing me from paying mom’s bills. I say was POA, because mom wisened up and changed it after “losing” thousands upon thousands of dollars. Sibling is on the anti-social personality disorder spectrum and mom’s afraid of her. 


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Suntrust is a nightmare to deal with. They focus on Business - Employee - then their Clients in that order when Clients should always be thought of first. I opened an account after moving down to GA, thinking they would be a good bank, but nope. I went to deposit my paycheck, while direct deposit is pending, and the teller tells me "The funds will be available tomorrow, but rarely there is an extended hold. If there is a hold, call customer service to have it lifted." 


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I recently was in the process of selling my home and so I went to SunTrust Bank on W. Oakland Blvd in Ft. Lauderdale to make a deposit of $500.00 to keep the account active, so once we receive the money form the sale of our house it could be sent to that account. Now bear in mind, I had 3 accounts at SunTrust. 1 personal and 2 Business accounts but I closed them due to my Clients and Customers using PayPal. However, I kept my personal account. That being said, I spent time with the Manager and one other member of the branch talking and being social which was nice so there were no reason for me to be treated like a criminal or a terrorist. 


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$10,600 stolen off account number and Suntrust refused to repair. A company went into my account 2 years ago and took $5300. I disputed it and Suntrust was unable to retrieve the funds so they wouldn’t pay me back. They told me this merchant could never do this again. Feb 2019 the same company did the same charge. Suntrust was unable to get the funds back and made up an excuse why they aren’t paying me back. So now I am out $10,600. I’ve got perfect credit and been with the bank for roughly 8 years. I put 500k a year in my checking. I have mortgage and other products with Suntrust and they still crap on me. It’s this one guy who works there Haywood **. He is evil. If I told you the things he said and did, you would know to just stay away. My attorney has the case in court now. We shall see what trick Suntrust has up their sleeve this time. I hate this bank. Pure evil.


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I’ve spent over 10 years with this bank until today. Today I woke up for the last time seeing my account overdrawn due to fraud. For the 3rd time in 2019 I’ve had fraudulent activity. It’s not from a card transaction either. It’s from my account and routing number, which I never give out. So here’s what you have to do if this happens, it’s super fun. You usually find out when you’re on your way to work with an empty tank of gas. Card declined, check mobile banking ohh negative 900$. Call the 1800 number wait on hold for 45 minutes. They freeze and delete your account, while they investigate the fraud. 10 days.


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Got a check made out on Suntrust to me. When I went into cash it they told me because I didn't have an account it was going to cost me $7 to cash their check so my opinion of Suntrust must say it sucks. That way I don't have to use any other language. Then they have the audacity to try to get me to open an account that sucks too.


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I've been banking with Suntrust for years so I needed an overdraft which I overdraft a lot but I always pay and I never have any issues. So I'll put the money back in there before it was time for the overdraft. I go back in there they overdraft my whole $300 that was for the bill. Gave me less than 24 hours before they overdraft me but the money was in there before that. These awesome scammer at Suntrust. I am about to lose their account and go to credit union with cheaper fees. I will never ever bank with Suntrust again. No good and I was told to leave them alone. I should have listened but now I know. When I needed them they did not come through. Any other time they taking all my money and I don't complain. Hell was Suntrust.


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Suntrust Banking in Atlanta, GA. I was recently scammed by a fake Twitter account. I of course did not know this and fell head over heels in love. After my credit card was used by this scammer, I noticed a bank account number set up in my auto pay from Suntrust. I only had last 4 digits but I look up Suntrust and went straight to corp. I called the number online, I got a property mgt and asked for Corp. phone number. She gave me one and I called and asked for the FRAUD dept. She put me straight through. A man came on and I asked him his name, he said KURT. Well KURT was the name given me by the scammer to send money to, but I never did. 


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I opened my account online with Suntrust on a Monday. I had a deposit go in on Weds the same week. I had not received my debit card yet and the closest branch was 20 miles away. The only way I could access funds was to transfer funds using the Zelle App on bank's website to a family member who in return gave me the cash. Two days later I tried to log in the Suntrust app and I was locked out; so I had to call and have it removed. At the same time I questioned the CSR on when I should expect my debit card in the mail. He did not understand English very well and thought I was wanting to order a replacement debit card. Now why would I need a replacement when I hadn't even received my initial debit card. 


