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I've had a checking account with BoA for 2 years. I didn't have any problems at first but the past year and a half (Since I got married and added my husband to the account) we've had more fees than I can count. I thought I was crazy and really bad at bookkeeping because the account balance never aligned with my register/ledger and our account would always go into overdraft and we would be charged fees on fees on fees. Today it happened again and I've had it! What people say about them rearranging the transactions and them showing and then disappearing and then showing again when your balance is low is TRUE. They're always rearranging our transactions and changing the dates they posted. This bank is a SCAM. We're switching banks immediately and closing our accounts with them. I will never recommend them to anyone, ever. They need to be sued and be permanently closed.


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They arbitrarily started charging $12 a month fee on my savings account. When the account was opened, in order to avoid fees, I could maintain $2000 daily balance or have a minimum amount transferred from checking monthly, which I have done. Beginning in November 2016 the fees started & have continued. Nov, Dec & Jan my daily balance was above $2000. I had the monthly transfer & I was still charged a $12 fee. The best the incompetent customer service rep would do on the phone was credit back only one of the charges, even though it was obvious I had maintained the balance where she said it needed to be. These people are pathetic, thieves! I have closed the account & moved savings to Wells Fargo & the other 3 accounts I still have with BofA will soon follow. Will never do business with BofA again.


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They charged my twice for same amount. When I requested to refund me. They refunded that amount to my checking and put back to my credit account. It means they didn't refund. Instead they cheated me. I have to pay again that amount what I supposed to get back. They are big cheater, never trust this bank.


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I purchased a cashier's check from Bank of America on 4/27; it was for a total of $1850 for a security deposit on my new apartment. After transitioning and packing, the cashier's check was lost. Bank of America refuses to cancel the check and reimburse me. They initially said I would have to wait 90 days. After filing a complaint and informing them that the check is void after 90 days (which means they are doing nothing and it is not feasible for me to wait 3 months to move) I was told by the branch manager that they could transfer the check but it would need to be made out to the same payee. Since I was supposed to move in to the apartment on 6/1 and NYC real estate is super competitive, it will not be the same payee because I will not be moving in to the original apartment. There is no NYC landlord willing to wait weeks for a security deposit.


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All these people do is take your money. Banks are supposed to be trusted with your funds but apparently you cannot trust Bank of America. My husband and I received our refund check almost 2 months ago and we usually get it direct deposited into his account. We received almost 20,000 dollars. My husband called Bank of America before he deposited the check in the account if there is anything we have to do. He was told that all that has to be done is to sign our names on it his first then mine and we could deposit it. Unfortunately the representative gave us the wrong information and the check was supposed to have been mailed back to us, we didn't find this out until my husband spoke to someone almost 2 days later.


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Bank of America is the absolute worst! Right up there with DMV, Comcast, and Verizon. My son had his card stolen and the card was used at a 3rd party ATM. So we went to the local branch to file a claim. My son, **, longer hair (which he donates for Locks for Love, the cancer charity), and a tattoo on his right arm, was looked at like he just attempted to rob the place by the ** American branch manager. My son, goes to school full time, and works part time and had approximately $270 in his account. $263 was taken out, $260, plus the $3 fee for using a non-Bank of America ATM I'm presuming. Now, a couple smaller amounts have started to bounce, because he used his card before it was stolen and had not cleared at that time. 


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I am not new to banking because I have worked in the world of finance for 14 years. So, I understand, by reading some of the complaints, some people just don't get it. Well, my story is simple. I have never overdrafted my Bank of America checking or savings account. On Friday, May 5, 2017, I logged online, in the midday to look at my account because I was planning on going out for dinner that evening. What I discovered was that my login credentials were not working. This positively puzzled me.


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I got an overdraft fees and didn't get any notifications. (I double checked all my emails again today!) My birthday was the end of April and all my CC payment due dates are close to the end of the month so my financial can be monitored by monthly basis. On May 2nd after my weekend birthday was, I went to work and checked my BoA account online to find out that I got overdraft fee 2 times! Two times of $35 ($70) and I was glad that I checked my checking account. I quickly transferred my money from my saving account and started calling the BoA customer service.


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Well I call on May 3 report about losing my wallet and my atm card was in my wallet and they told me that they would review it and make a decision. So I call again on May 4, 2017 and customer service was very nice and patient and before she transfer me she told me she would request them to put a rush on my claim. Then fraud department was also nice and understanding and told me give them at least two more days. So far so good. I would update what they decide.


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Horrible! When I say, “Horrible,” I mean HORRIBLE!!! Today I write this letter in sadness, anger, and frustration. I visited 3 of Bank of America's branches and was turned off by the absolute appalling service. I waited in line for almost 30 minutes with nearly 20 other people who seemed to be wondering what was happening. While in the line I could see the frustration emanating from their faces. My anxiety was at a peak. My patience was at a low. After speaking with a branch manager I was basically told to: suck it up, this is the future. Either bank online, use an ATM or bank someplace else!


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The location I went to was Buffalo, NY 14214 and they literally have only 1 ATM machine. The line was long for the machine and the wait was even longer to just withdraw money with the teller. Terrible customer service. Overall it was a bad experience.


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As a merchant, the level of service provided by Bank of America has gone from fair to terrible. Compared to other banks in the area their Saturday hours are shorter, understaffed at teller station and no merchant window. Today, Saturday morning I walked in, 12 deep line and two tellers. No merchant line and several employees looking busy but NOT helping customers. I stood in line for about 5 minutes and approached the lobby greeter. The employee in the lobby (greeter) didn't even do that and when I said I just needed to make a deposit (no cash)... He gave a response... "Sorry no merchant window, there is nothing I can do to help you". I directed my frustration at the bank, not him personally and left to try to find another branch with better service (i.e. A better employee to customer ratio). There was another customer/merchant there with the same feelings... He also left. I dislike banking with them and will be moving my account.


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My mother-in-law passed away in September of 2016 and has a trust checking account with Bank of America. The point of setting up the trust account was to avoid probate and for the trustee to have immediate access to the funds. Bank of America has insisted that they need the probate information and that my husband write and have notarized a letter giving himself permission to access the account. The documentation was sent via certified mail in December of 2016 and BOA said they didn't receive it even though my husband had the documentation that BOA had received it. 


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I would not recommend Bank of America due to the fact that I deposited an opening $300 and bank account on Friday. By Saturday morning all my money was gone except for the few little dollars I had already spent. Kohl's customer service be there for told me that there would be a 10-day waiting period to receive funds back on my account but they would put in an expedited which would apply to my account on Tuesday. Heard anything back Wednesday for nothing. Go back Friday. They're telling me nothing. On Thursday I had called and complained about another fraud case of where I put $2,900 in my account on Monday night. The next thing I find out $2,500 is missing and now I am left stranded out of town with no access to the $3,000 plus I had put into the account where in which I've only spent $500 worth and rest of it I have to wait almost 2 weeks to get money to go home.


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We have had a account with BOA for a long time. They are always playing with our balance. We will have a check or debit card payment clear. Then a few days later there is no record of it and the money is back in our account. Then a few day later it taken out again. When the balance drops lower. I have talked to our branch manager. He said it could not happen. And if I could prove it. So we started printing out our statement a few times a day. We took it in and showed them. Was then told the we could have made that up. It did not match their records. Was told that the screen online is not the same as what they see.


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Bank of America is a rip-off. They conveniently rearrange the order of how transactions are processed in order to charge multiple overdraft fees. Last night at midnight my account was positive over $36.00. This morning at 6 am $23.32 worth of transactions were pending. By 9:30 am, a check for $150.00 was pending as well $175 in overdraft fees because BOA had rearranged the order of how the transactions are being processed in order to charge additional overdraft fees. When I called Customer Service I was informed that they would not reverse the fees. 


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I deposited a cashier check from a big NY bank, and BoA put a hold on it for 7+ days claiming that it look suspicious. If so, a phone call could authenticate the check in a matter of minutes or hours, not 7 days. Not only that, BoA initially gave me credit for $300 for that check while it awaited clearance. Next day, BoA took away that $300 credit! I complained, the $300 credit was restored, then 2 days later, got taken away again! And when my account balance dropped below $1500, I incurred a $12 maintenance fee just because BoA sat on my check for 7 days! I have been a customer for 30+ years, never had a bounced check, but that's how BoA treats its long time customers. BoA = Bucket of **. Better put your money in a credit union than BoA.


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As a airline pilot I choose Bank of America due to the many ATMs in the airports. However I've had nothing but frustration and disappointment with this bank. I was issued a temporary debit card when I opened my account. What they don't tell you it expires within 30 so if you haven't gotten your permanent one by then you're screwed. They cannot reactivate it remotely. So I was traveling and they said they would rush me a new one that would be at my hotel the following day. But of course it never showed up. When I called back they said it would be three days for express. Basically leaving me without any access to my money. They have no desire to help you. You're just a number to them. I'm closing my account and going to another bank. Do not bank with them. Go to another bank. Remember you're just another number.


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On Friday, April 14, I made a deposit in my BOA account of $200.00. The ATM machine made that money immediately available. I was waiting for that check to pay some small bills I had. I paid my telephone and my son's. On Tuesday I realized that my account was Minus and they were asking me to pay immediately or face a fee. I check up and my check appear as a deposit but in HOLDING. Since I had not more money and I had a check already there I wait, thinking that the check would clear soon, but this never happens. Today is Friday 21 and the check is still in HOLD. I spoke with the friend of mine that send the check from his Citibank account and the check was clear on Tuesday, they get the money already from his account. I am a poor retired person, I believe they don't want clients like me, poor people. They are ruining my little account.


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BANK OF AMERICA ARE SCAM ARTISTS!!! My husband and I have had thousands of our HARD EARN MONEY TAKEN RANDOMLY!!! We have always maintain a high balance and live comfortably. That was just an agreement we would always keep a certain amount in our account so that we are always comfortable and have backup money! Well recently we had spend a lot of $$ due to emergency that we had no choice but to spend a lot of what we had. Well we still had money of course but one day I wake up to look at our account to see it's in negatives??? But there was nothing they could was said. Well the negative was ONLY literally a few dollars. But all of sudden BOTH ACCOUNTS were charged negative again and it didn't even say why!!!??? And they supposedly have nothing on their "records". 


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Hold times are absurd. After 25 minutes on hold, they then transferred me and I am on hold again for another 30 minutes. They do not have online chat help. Basically they do not help!!! The original prompts are incomplete and inaccurate. Horrifying business practices.


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I live in the LA and at the moment I pretty much living paycheck to paycheck. It's frustrating I don't do direct deposit because they charge me for it which is ridiculous already. I hate how long it takes to clear a check. I deposit at the ATM because with my schedule the banks are not open when I go in and get out of work. I deposit it on Friday and I only get a credit of 100 dollars or 200 and for the rest of my money I have to wait 'till Tuesday or Wednesday the latest. It's pathetic. And I tried that mobile checking and it takes a whole day to clear. I've had other banks that did it right away before (I didn't like that those other banks were easy to get hacked or something that's why I changed to Bank of America). It's crazy how they charge for almost everything and they take forever to give you your money.


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Bank of America robs people completely BLIND! I wish this site had rating button equal to 0 stars for "IT SUCKS!" This bank is the devil's abyss! They excessively charge fees and are obsessed with keeping the bank rich while their customers stay poor simply trying to keep their accounts intact. No surprise they keep getting sued. They reorganize transactions by dollar amount instead of the order that the transactions hit the account. I tend to find from experience that if you're ** and have under $1,000 in your account, they treat you like CRAP!! One day last year in July, I had a check deposit for about $38,000. So... if you have the money, you're NOW "Mr." or "Mrs." or "Miss." I was still scrutinized at the Teller, me being **, and having that much funds (was some of my 401k monies) was asked to show driver's license, debit card, and a third form of I.D. 


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I have my bank card connected to a card to be used at a convenience store to get .10 off per gallon of gas. It hadn't come out of my account and when it did I was overdrawn. One was for $6 and the second was for $7. For each transaction, I was charged $35. So for a mistake of $13 I have to pay $70. I was told by customer service that if you are over $.01 then you will be charged $35. That is ridiculous!!! There should be a limit as to these fees. I tried to get them refunded but was told no. So much for customer service...at least I'm not traveling on United Airlines....I guess I would have been dragged off!!!


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Their customer service is the worst. My account has been compromised twice. This last time someone broke into my account and changed passwords. Called and called and got the run around via their series of rerouting my calls. Finally got put on hold with a supposed 10 minute wait which turned out to be over a 30 minute wait. All the while, my account is compromised and I cannot log in. WORST CUSTOMER SERVICE EVER. WORST BANK EVER!


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I receive wires regularly from my Broker. On Thursday I was set to receive a wire that never appeared in my account. I called my broker and they gave me the confirmation # and surely it was sent on Thurs. Spoke with Bank of America on Friday off and on for 8 hours to get to the bottom of it. Long story short, "We have placed a hold on it for a review and there is no timetable when it will be released." Well the problem is this is this is my paycheck and I have bills. How can there be no accountability? How can this be legal. Now they are starting to charge me late fees for minor charges as low as 1.99. This should be a lawsuit and illegal.


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I had someone steal my debit card from me and use it where they wanted. I filed a dispute stating I did not authorize these charges. BANK OF AMERICA DENIED THE CLAIM. I never got my money back! They just let a criminal steal my money and get away with it. Stating "The charges were done locally" and "You had your card in your possession" basically calling me a liar!!! I was like you dumb **. I told you people I DON'T KNOW WHERE MY CARD IS?! Do not bank with these people! They don't care about their customers!! I'm out almost 500$ of fraud charges now and they don't care!


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I have an account in Bank of America since 2015. 2 days back I got a call from Bank of America regarding some insurance policy. I said that I am not interested... even though he is trying to say something and I said sorry. Up here everything is OK but end of the call he said, "** you"... and disconnected the call. This is the not way to talk with customers. I complained to other officer but still I didn't get any reply from them. This not good!!


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About a month ago I filed a claim for a bunch of international charges on my account that I have never heard of nor ever purchased anything from and the total came to approx $3000. I was told I would receive a provisional partial credit for the amount of the charges and the rest would follow a few days later, however it was not that way and I still have not been reimbursed for these charges and it's been almost 3 weeks now and I have been given the runaround so many times. 


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On Feb. 22nd I closed the BOA accounts. Even though they were closed, they decided to accept a payment from SSI (instead of bouncing it back). I called BOA (over 20 times) to be told that the money would be released 5-10 days, then 5-15 days, then 5-30 days, and now 120 days. The local Social Security office even called while I was there and they were told that yes, BOA has the money in their possession and no, it would not be released for 120 days as per their policy. My account was clean when it was closed and I didn't owe the bank anything. The SSI is for an 11 year old child who fell into a bonfire, has had over 600 surgeries and procedures and just had another partial amputation surgery.


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I contacted Bank of America as I could not access my online account. After a lot of talking I was told that my account was frozen due to some reason they could not explain and had to close it. When I asked them to return my money they said that they had no idea when I could get my money back. I have bills to pay and I don't have any other financial institution where I can get funds to pay my bills. It is a very terrible and ongoing case. There is no one to answer or take responsibility. Very bad experience. Not expected from Bank of America and I am having my dealings with them since 2004.


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I've been with Bank of America since Jan 2017 and I hate this financial institution. They are scam artists and steal money. I've never seen a balance like they run deposits are at the bottom of the page and somehow my money is always disappearing. Just like tonight I deposited 440 and had the money in there and went to get something at Walgreens and it's saying I have a -balance and I can't purchase my items. Hello just 20 min before the money was there now it's saying I'm a -658 in the hole. I haven't spent that much money combined in weeks. Where did my money go. 


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I go to school full time, and BOA stole my tax return. I had a negative checking account that wasn't even linked to my savings account that was supposed to receive my funds. My return was supposed to be credited by direct deposit from the IRS to my savings account. The checking account I had overdrawn to help pay bills months earlier. I have had charges of accounts before and know that they will collect the debt through normal channels, but this they literally just auto-debited out of my account.


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My greatest mistake that I'll forever live with is opening an account with BOA. I was full of confidence when I walked into a BOA branch to open an account not knowing that will be the worst day of my life, I just arrived from Africa some 8 months ago and I used to hear how great BOA is not knowing it's completely the opposite. I walked into a branch to open an account and it took over an hour to have an account opened. The lady that attended to me seems new on the job and doesn't even know what she was doing, I gave her my email address and phone number and all other information she requested and after making deposits through the ATM and setting up my online banking, I headed home. 


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EDD debit cards - My experience started with B of A due to I was in disability for 2 months and had to get my payments from the State of CA via a Bank of America Visa debit card. Unfortunately my card was recently compromised and someone stole $1123 of my disability payments. As soon as I discovered the breach on my debit card, after my card was declined at a gas station on 3/25/17, I contact the customer service number and spoke with a Jessica 3/25/17. She informed of 3 separate withdrawals on my card that occurred the day before 3/24/17 and one on 3/25/17. All of these illegal withdraws happened in another town, another county. She also informed me I would have to wait till Monday 3/27/17 to file dispute, and she would not give me dispute contact number.


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Remember the good old days when you pulled into a service station to get gas and they would just about rebuild the car wile you sat inside? Walk into a bank and bankers were just roaming around waiting for your arrival? Gone. Gone. Gone. At B.O.A. This week I made a appointment at B.O.A 9 am, once a year I needed to have a document notarized, a five minute job... not at B.O.A.!! I was told to come back later or go to a other branch across town. Now I am a elderly, disabled man in a wheelchair, just lame isn't just lame!!! I told that person, "I made the appointment a week ago. Why didn't I get a call before I wasted my time and effort to get there?" No comment. 


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Bank of America is going down the drain. They keep getting worse every single year. I have dealt with horrible customer service that would talk over me and end the conversation about them taking my money through the ATM and then it took my money saying that there was an error when I deposited the $3,900 and they only credited 300. The customer service tells me that "An ATM machinist will be going out to the ATM to fix it and give you your money." So I go and sit there for 3 hours and nobody comes. So I called Bank of America back and they said that they would not be able to give me my money back. They are not allowed to do that. And then I was on the phone for an hour and a half waiting for app manager to tell me what I need to do. And I have to fill out a claim and wait until three days for them to review this and confirm to get my own money back. 


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My mother wrote a check to my account to pay my rent. I then purchased a cashier's check to make the payment. Days later after the check had been cashed, Bank of America then put a hold on my mother's original check sending my account negative. The hold was set to be released in less than a week, but it never happened, and my mother never received her money back. After that I was blocked from viewing my balances for my credit and debit accounts and a hold was placed on all of my banking. When I called to find out what was going on, I was transferred multiple times and finally an incredibly rude customer service representative told me that my accounts had all been closed. Specifically he acknowledged that there was nothing I could do and that they would be closed immediately. Just yesterday I was told that my accounts are all still open, my credit cards have been billed for late fees and I'm completely astounded.


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DEBIT CARD SCAMMED. FRAUD FRAUD FRAUD. We contacted BOA for 3 weeks and have been told nothing but lies. BOA does everything possible NOT to pay. The risk department and customer service gives you the runaround and never told us the process. We were told that the account had be closed. My son was told his direct deposit would be mailed out to him in a check, they lied. BOA did not close the account. They left the acct open to take the direct deposits to clear the balance caused by FRAUD. $1200 TAKEN BY A STRANGER AND THE BANK TAKES MY MONEY.


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I started out at Glendale Federal Bank about 28 years ago, taken over by Barnett Bank, taken over by Nations Bank, now Bank of America for about 20 years now. I have NEVER had a problem with this bank, I have never been charged any outlandish fees. I am a premier customer and I get an additional .75% back on my BofA Visa card for a total of 1.75% on everyday charges. If you run your accounts properly they are a FANTASTIC bank. Best bank in the USA. What I read about most complaints is from people who screw up their own accounts then blame the bank, is that the American way?


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I am SOOOO lost on where to begin. Due to my husband's torn ankle, he is in constant pain especially standing in a factory for 10 hrs a day! It didn't really start to bother him until these last 6 months. So in order to help my husband with some of our bills & finances, I posted a Babysitting Ad on Craigslist. I have a copy of that innocent, true & sincere posting as well. I was just thinking 10-20 hrs a week (if that), even 5$/hr... Just SOMETHING to help my husband & I's TERRIBLE financial situation.


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I was a Bank of America account holder (checking) for approximately one year. Recently, I deposited a check from a customer related to my business, and a direct deposit. There was a hold on my account for $345.00, and my deposits totaled close to $900.00. Bank of America credited both deposits as scheduled and then without warning, took the money back and held all funds for no reason. I was furious. 


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I have been with BOA since 2004 - with excellent credit scores and on time payments. Surprisingly on Feb 24th 2017 at 0808 am as I had stopped on my way home to do a deposit towards a payment to my credit card (Apparently a new feature) introduced to me by Chris **, a relationship manager at the local branch in Chapel Hill. To my greatest dismay, the machine did not complete my transaction nor returned my monies. I received a slip urging me to call the number and report to claims. Despite me following their instructions and doing exactly what I was asked to do, and compounding to the many trips to the branch and phone calls - I still have NOT had any resolution.


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I had a account with BoA, a checking and a savings. I had it set up that every month I would transfer so much into my savings. On March 11, 2017, I tried to go online to see what my balance was. I couldn't sign in and when I did, I continued to get a message that my account don't exist. So I called the number provided. I was told that my account was in the process of being closed. I told them that my paycheck was suppose to be deposited. The bank rep named Aletta (always get a name) and she said that they can closed my account anytime they want without giving a reason and when I opened my account I signed a document stating that. So I went a branch and talked with Dominic (Bank Rep) and he called the risk management department. They said that I would not receive my funds between 10 to 15 days. 


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I deposited a check at about 12:30 p.m. on March 6, 2017. I checked my account the next day, the money wasn't there. Then I noticed that I had $14 in the bank, but they charged me a overdraft fee for a credit card charge of $4.19. So, I go to the bank to find out what's going on. They put a hold on both the check and the cash that I put in the day before. I asked how they could put a hold on cash, and the woman admitted that they made a mistake. But they put a 7 day hold on the check. That check cleared a week ago from the man's account that wrote the check. Here it is, 8 days later and the money still isn't in my account. So, it makes me wonder, am I dealing with a bunch of thieves at BOA? Where in the hell is my money?


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Don't ever use this Bank. They charge me more in interest fees than my regular payment. Then when you call them they will take off about 300 off your next payment but then add it onto the next payment. BIGGEST RIP OFF. CAN'T WAIT TO GET RID OF THIS CRAP!!! Never use this bank.


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I have many issues with BoA, but the biggest is when I write a check to someone like the Gardener and they go to the same branch I bank with and are told they can not cash the check because they don't have an account there. Unless they want to open an account with my check, then I got to go get the cash to pay him. Come on BoA it's my money not yours. They do this often, but not always, I guess it's up to the teller, maybe they get a bonus for new accounts?


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So I messed up my routing number and or account number this year while filing my taxes, in return they sent me a check. I deposited it into my BOA account VIA mobile app. That same night I went to see if my funds were available only to see my account said negative 888,888.88. I was like, what in the world. Needless to say I reached out to BOA right away! No one can tell me anything. Be mindful this was Friday 3/3/17. Today is 3/7/17 and my account is still saying -888,888.88 and although my funds may be available today the "fraud" may not be removed for another day or two so I may still be locked away from my money until 1-3 business days! Like really? 


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I typically get paid every Monday. This particular week, my employer paid me on Friday so that I could pay a bill that was due. Anytime I go into my local branch to make a deposit, they always recommend using the ATM because it's faster, and it would save me time by not waiting in line. I started doing this, and haven't had an issue... until today.


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Bank of America placed a 10-day hold on my payment because I paid a different amount than I usually do (the balance of the account vs. minimum payment). I had made the payment on Monday, it cleared my credit union on Tuesday, and I made payments using the credit card. On Thursday, I called them because there was no available credit even though I hadn't reached my limit. I called them to no avail. I closed my account.


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I have been a Bank of America customer for a decade now, in Albany, Oregon. This past year they closed the local branch and NO LONGER have ATM available within our city. Causing many overdraft fee. They are unwilling to remove these even though it is 99% due to unavailability on their end. Making an avalanche of other financial issues. They have hour long wait times to speak to an agent, with no resolution. That's what is called, "THEFT BY A BUSINESS", no access to ATM or TELLERS. Dangerous highways to the nearest banking center makes adding funds impossible. I think Albany, Oregon customers need to be reimbursed all overdraft fees due to bank fraud. Making it impossible for non-driving, sick, old, and poor people to use their funds and bank machines seems undeniably WRONG.


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Please never deposit any coins with Bank of America. Now in the new system they have to ship out your coins before transferring the fund back to your account. They do not count your coins before shipping out. The last two times I went to deposit my coins they cut me short. I'm make sure I count 3 times before taking it to the bank. The first time it was like a nickel short and this time $3.70 short. I suspect someone is taking my coins before shipping them out.


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Today I went to the Elm St, Westfield, NJ branch to make a deposit. I went through the drive through. The deposit was for $54,346 and I was given a deposit slip for $346. I'm not sure whether to chalk this up to human error or to chalk it up to fraud!


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I am a small business owner. I was sold credit card processing thru a sales person Jaduious ** at 804-515-2973. He told me my rate was 1.67 0/0 and that was it. I went line by line over the contract with him. He assured me no matter what card I took the rate is the same. Well after my first transaction of approx 21k I was charged over $2300.00. I didn't think I had a partner. I called the salesman and he never returned my calls. I called customer service department and they said they would have a manager call me back within 24 hrs. What a joke. A week later I got a call from a manager who said Jadiuous made a mistake and they are not willing to make a adjust. STAY AWAY FROM THIS COMPANY.


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I got a check from my insurance company progressive due to a accident I had, I put the check in Bank of America on the 1/12/17 so I can pay for my car, bank of America close the account without any notice. Now I can't get my car. They told me I had to get prove from progressive. They give me the letter that am the person they issue the check to. I bring the letter to a local bank near me. They fax the letter to Cindy **. She told the teller in the next 24 to 48 hour they would get back to me. Up to now. I call them every day asking about my check they told me they send it to the back office. Right now I need my car for work so I can feed my family. My job even threaten me about fired due to my attendance all because of my car. Today is the 2/09/17 and I need my money.


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Bank of America failed to update my mailing address and billing preferences, as provided. Therefore, when you moved across the state, we did not receive our statement/bill. I received a call from BofA, notifying me that they had not received our payment. I made the payment on the spot, and again had to instruct them to update our billing info. They acknowledged they did not update our preferences, as we previously requested. Yet they still proceeded to report us as a Late Payment on our credit report. They are now refusing to remove the negative information that is negatively affecting our credit. LOSERS!


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I have put up with the high fees for years now but today was the last straw. My balance never actually reached below $0 yet I was still charged with an overdraft protection fee ($12) plus they took money out of my savings (almost $15) to "cover" an overdraft that wasn't even existent at the time. Now I get hit with another $10 fee because they withdrew from my savings! 


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I opened a new account with a different bank that sent Bank of America a notarized letter to close the account and transfer funds. Of course they didn't do so. I acquired over 500.00 in fees for the account that was suppose to be closed that they never closed. Really, really angry now. They say that they wouldn't close the account. The letter gave the bank legal notice to work on my behalf.


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The customer service agents are not ready to help when you are in trouble. The entire system is failure. I do not know how this country still keep doing business with them. Really ** people always trying to cheat customers money. Simply following computer they don't have brain at all, no sense too. I deposited the check. After 24 hrs the money was available to spend, but two days after they are pulling back money from my savings account. This is totally ridiculous. Now they say that cannot collect the check. Really stupid people.


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Don't use this bank if you are gonna send/receive, PayPal, or buying online stuffs, they charge you the overdraft fees up to 4 times/day $35 each. NOTICE: they give you no time to deposit the money, they charged me 3 times $35 in a night (I got $4k in my bank, for some reason all my money was transferred to another account). Other banks like Wells Fargo or Chase will give you 3 days to deposit the money.


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On 2/1/2017 I got an alert from Bank of America that my checking account was below the limit I set on my account. I noticed 2 payments still processing and went and withdraw cash from another account and deposited into the account. After the transaction I obtained a receipt that showed the cash amount I paid into the account and my current balance. Surprising the next morning the 2 processing transactions, which were still processing 3hrs after the cash deposit, cleared, the cash deposit shows processing and BA charged my account $35 overdraft fee. I called the customer service on this regard was told, they cannot do anything about it. If the transaction is still processing can the bank charge overdraft fee, since the customer made cash deposit into the account while the transaction is still processing?


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I manage a small business and EVERY SINGLE TIME I get paid by a client, I am charged a $15 transfer fee. That's not all! I also get charged over $35 every single time I get paid by an international customer + the other $15 transfer fee. How is one supposed to make money when your bank is literally eating it all up. That's not all! If you get on BOA, expect to spend at least an hour and a half on hold on the phone with them if you ever want to get anything done.


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Purchase Protect Via Credit Use- I purchased 12/23/2016 a cell phone 5S on eBay and it turned out to be defective. The battery inside was ready to blow up and we were instructed by Apple iPhone company to remove it ASAP. I contacted eBay seller trying to resolve to no avail. Tried going through eBay return no way because I removed the dangerous battery they say it is not in its original condition. PayPal same thing and Bank of America denied my dispute as well. I have been a long standing customer of Bank of America and since they were not willing to assist in this in any way I said to close my account. 


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My 17 year old was a victim of fraud on her Bank of America checking account. I am jointly on the account which was set up 2 years ago when she was 15. We received no notification of the fraudulent activity, but rather the account was closed and daughter's information was sent to Chex systems. I asked them if this was the normal process for fraud without doing any investigation and they said yes. I have filed a police report, as well as a report with the FTC. Because Bank of America has sent the account to Chex systems my daughter is unable to get another account with any bank. I am still in the process of trying to get this situation settled. Bank of America's customer service has been awful to say the least.


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Now when I go to the bank, I'm in a line waiting with maybe 6 other people for at times up to 20 minutes or a half hour. We all complain to each other that this is a new phenomenon, that they've reduced the tellers down to only one. Bank of America execs are probably sunning themselves in the Caribbean, while we are in line so they can save a buck by not paying tellers. The manager told me they want us to use the ATM. Only I deposit cash and the ATM spits it out and apparently a small percentage of the time it actually takes my money and then chokes up so I have to spend a half day trying to call B of A. I'm changing to Chase.


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I have this account with BOA since about 2011, it's no monthly maintenance fee when I opened this account. As I remembered, I had never been charged monthly maintenance fee on this account until Oct. 2016. I met with BOA associate and discussed to close some of my BOA accounts in their branch in Vienna, VA about June 2016. The BOA associate mentioned these accounts were old product in BOA, without monthly maintenance fee. Most of the new product charged monthly maintenance fee. So I canceled to close the account.


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Horrible, horrible bank with multiple hidden fees!!! An absolute rip off!!! Stay as far away as you can...the customer service is a joke and they set their fee system up to rape their customers! WARNING!!! It should get negative stars!


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Mobile deposited check into my account. BOA, did a standard 2 days hold. Gave me the 1st $200. I'm like ok. Then 2 days later, the day the hold is to be released and my large deposit made available to me. BOA, placed a new hold on the check, removed the $200 from my account and never notified me about any of this. I tried to make a purchase and was declined. Call BOA, they advised me that their system indicated that the check I deposited was going to bounce. Funny thing is, I wrote the check from my other bank. Guess what, it didn't bounce and cleared the account. BOA, doesn't care. They refused to remove the 9 day hold from my account. Needless to say, I will be closing my account and using my Credit Union. I hate you BOA! Rot in hell... Seriously.


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Directed by the state of NJ to switch to Bank of America. I got a 4 year card that I didn't keep in my wallet. When I got the next 4 year card I kept it in my wallet. A year later it wouldn't scan in the machine possibly because the card was scratched. This happened at the Westwood NJ branch with all 3 of the machines. They gave me a new card in the mail and no one at the Westwood branch would help me. 


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My husband was dying of cancer and he pushed himself to be sure he got ten years in teamsters so I would have a pension. Well the pension is only $38.00 a month and it's direct deposit into Bank of America account him and I started in 1991. He passed away and the pension had been going into that account then about five or more years ago Bank of America just started charging $12 a month on the account because balance too low I never changed the account. They just started charging this so they now take $12 every month out of the $38.00 pension. I have tried to find out where the pension comes from to change it to another bank but they have refused to cooperate so they are monthly just taking $12. They are rip off and hopefully someday something will be done about them.


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I just opened a savings & checking account in the beginning of December 2016. I made at least 3-4 deposits since and upon trying to make another deposit on Friday 1/20/17 at the atm, I'm being prompted that my account cannot be found. After several unsuccessful attempts, I went to check my online account and cannot log-in. I call customer service and was told that they made a business decision without explanation to close my account. No warning, no notice, just up and closed my account. This is horrible business and another reason popular trust in the banking system is fallen. I will never give my money to this bank ever again and I hope everyone moves their money out to a bank that has better practices.


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I have been with BOA for almost 10 years. In the last few years, things were going well until I struggle financially. Things got better. I was able to manage my accounts better and continue using the e-bill system. Last year, I noticed that I started accumulating a lot of overdrafts. I thought that I needed to go back to controlling my finances better. This month, I starting taking pictures of the e-bills I was sending out because I noticed that e-bills were not getting posted when I requested them to be posted on my account. As a result, after taking pictures, creating an spreadsheet, etc. that some of the e-bills were not getting withdraw from my account as scheduled.


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My husband account got hack. They gave us money 80.00 and didn't not tell us they would take it out. How can they do this? Go in someone account and use their debit and take out. I try to talk to them and told me there nothing I can do. I had pay bills and now I'm going to be late. Things shut off cause they had to take out. I not trusting these banks at all. Now I'm overdrawn 26 dollars cause of this. It's not fair at all.


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I have been with BofA for several years now and I absolutely hate them. They always charge either a maintenance fee of $12 or overdraft fee of $35. This is absurd! What bank does that?! Oh wait, BofA does. When I was a full time student I had no income and so my bank account would go lower. Now that I'm working, I don't even want my money being put in this bank account cause they would find every possible way to take it. This is **. I'm going to take the remaining money left in my account out and closing this account. I hate BofA for taking my money for stupid fees. DONT USE BOFA.


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I joined this bank in November or so. My boyfriend was depositing money via one of the ATMS and the atm malfunctioned. He reported it and told me it was $608 dollars. They placed a claim and only refunded $308 dollars. Spoke with them about that and they said I would have to set up ANOTHER claim. Second screw up was when someone stole my debit card information and used it at an ATM three times back to back. There was also charges for ATM fees for looking at the balance. This all happened at an ATM at a casino I've never been to. I placed a claim for it. It was denied because they did not use the card again. I would say they didn't because after checking the balance and noticing the card was locked AND there was no money left in the account, what would be the purpose of trying to get more money out? Bank still denied the claim. Closing account asap. Reps at every Bank of America I've been to are rude anyway.


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I had lower back surgery on November 29, 2016. I've been on disability for a while. I get an email from BofA stating my account was below 25.00, I immediately called in disbelief. A creditor from 1994 put a levy on my account, I'm clueless to know who these people are. Anyway, I called Bank of America and couldn't speak to legal department because they don't allow you to speak with them. Well I decided to go into a branch and mention what the state of California says about levies on disability and Worker's Compensation benefits. The state of California doesn't allow levies on monies that are from a Worker's Compensation or Disability case. 


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My son called me in December of 2016 and asked me to help him by making a payment on his Bank of America credit card. I made one payment and figured that was it. On January 6th, I found a debit from Bank of America for $240 against my checking account. I called in to complain and get the charges reversed. After talking with the representative, I decided to help my son's badly overdue credit card by allowing one more payment. I told the representative to make sure this was the last payment and he assured me it was. I should have known better.


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My spouse and I have a joint savings account in which we maintain a balance of over $10,000. I was encouraged by an employee at my local branch of BOA to switch my account from e-banking to a higher interest checking account. He assured me that I wouldn't be charged monthly maintenance fees, so I did as he suggested. For three months after switching, I wasn't charged any monthly fees, then suddenly this month I was slammed with a $25 fee. I didn't receive any notification about this of course, so if I hadn't checked my online banking statement, the money would've been taken from me without my knowledge. 


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On Nov. 11, 2016 my husband went to Bank America at Northport, Port St. Lucie, Florida where we have had an acct. since 2002 to just cash a $25.00 money order only! He had to insert the debit used to ID him and our acct. He got the $25.00 and left. Several days later he was checking our online accts. and noted $600 taken from our checking acct... the same day as he cashed that money order. We immediately went to the Bank and the manager, Tina ** advised us to contact the local Sheriff Dept. and file a report and they would check out the bank cameras and get back to us. We filed the report with St. Lucie County Sheriff Dept. The Bank manager assured us we would be ok and get our money back.


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I preordered two Nintendo Switches from Target, retail $299. Bank of America DECLINED the charges due to some concern about fraud and the transactions were cancelled. My credit is excellent, well within my limit. A single Nintendo Switch is only available on eBay now for $525 and above. I got completely ripped off by Bank of America's 'fraud alert for my own good'. Terrible customer service.


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I made the mistake of going to BOA after a relocation about a year ago. Should have known after my first experience (delays in processing a mortgage proceeds check to my account) that this collective group of shysters is out to do whatever they can in the way of holding up the processing up funds so that they can earn the interest on the funds while they do so. (This has to be big dollar business for them collectively.)


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The absolute worst god awful most pathetic excuse for a bank. Constantly disable my card for purchases that I constantly have to verify to them as being mine. Now they disabled my debit card on a Friday night at 8 pm and I've been on hold for 2 hours. Tried calling customer support to talk to any moron that would answer, nope, redirect back to this neverending barrage of the absolutely worst mind-numbing music that just loops without any ending. They claim they have state of the art best protection systems in place blah blah blah, I've still had charges posted to my account that were made by random sources on the internet which I had to dispute with the bank to get refunded. They couldn't stop ACTUAL fraudulent charges from posting, but they block my god damn account despite countless times of me verifying the same damn charges in the past.


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If I could give this bank no stars I would!!! I opened an account online and was approved and had my paycheck directly deposited the same week. BOA closed my account without notice. SMH! I went to a branch near me and waited for over an hour to see a representative. After seeing a representative she told me that my account had been closed due to FRAUD! 


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I sent wire from my Bank of America account on Nov 03/2016 and today is 01/11/2017 and my 10k is lost somewhere because Bank of America credited someone else account and after a request of recall still didn’t receive it till today. Come on man. It’s been 2.5 months... ** I wish if I can put someone responsible for this headache I am going through...


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I called Bank of America to report unusual transaction in my account. The rep that I spoke to promise she would send me out a claim form and stop this happening which she never did. I taught that it's is how they do business, and that I was taken care of. I had Chase when I was in New York. This happen and they sent me to the branch. The branch had me sign up everything right there and fax it. I got my money back. There is no Chase in Gainesville so I had to join Bank of America. The rep should have placed a stop not only send me out a new card. All she did was send me a new card. I am to be faulted too because I should have been paying more attention to my statement but I was figuring that they had stop it but they did not. On my statement it was reading RECURRING Bank of America was paying so when I caught on it was pass the time allotted time to make a claim but I had called and the rep did not do what she was suppose to do.


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I received a phone call from a 1-855 number stating my Bank of America Debit Card had been turned off. I don't even have a debit card through them so I decided I would call to get to the bottom of this. 40 minutes... 40 minutes on hold to talk to a representative who said they have been receiving issues with phishing and thanked me for my call. I offered the number I received the voicemail from to ensure if actually wasn't them and she told me that she did not have that information. While she was polite, I could not imagine being part of a bank that would do this to their customers. As a non-customer, I will definitely refrain to doing business with them in the future and you should too.


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They charged me a $12 monthly maintenance fee even though I had maintained the balance of $1500 per day for the year. Their explanation was they charged me because my account was lower than that from my previous statement cycle. These guys are a ripoff. I want to get rid of them and open a new account with some other bank.


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On 12/31/16 I went to the atm machine. I went through all the steps and the cash drawer never open so I reported what had happened and was told on the next business day my money would return to my card and that was a lie. I don't understand it. The machine was out of funds or not in order, the machine should had said this or why was it not service that very next day. So now the story has changed. It could take up to 17 days before I will hear anything. This card is a BOA prepaid card with the unemployment office. I guess if I was a regular customer I would not have this problem.


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Bank account was frauded for over 149k on 8/17/2023. Filed a claim on 8/29/2023 and Wells Fargo after now 2 weeks Wells Fargo sent me a letter stating that they are only going to return 24k of the funds that started on 7/12/2023 but would not be reversing the transaction of 124k as it has been too long from the date of transactions to the time of reporting it in which was only 8 business days and before I even received my bank statement. I thought our monies were supposed to be protected in the banks and that is what they are paid for???? I would definitely never use Wells Fargo Bank for any banking needs. So far out 124k of my retirement monies.


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Samuel ** said he could help me make $10k per month in my retirement. Out of the 32 investments he put me in, two made 2% in over 2 years, most under performed by 40% down. Now I have to work again.


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Terrible terrible customer service. They transfer me to 8 different depts. Could not help me out on the charges that I have never made. Wells Fargo you have horrible customer service and I will never bank with you ever again!!!


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They charge 2.50 if you use another ATM for example even though I have 30 plus grand there. If one account slips below the fee is there immediately. They charged me 5 dollars because an old savings account went under 500 dollars for a day. Then when I moved 500 in there I still got charged 5 dollars again. SO CHECK EVERYTHING. However some of my transactions take days to post and that’s terrible. They make billions investing our money but they look for ways to slip in fees. If you don’t check you will get screwed. Stay away, go to a local SMALL bank that actually cares or better yet a credit union. I’m pulling All of my accounts from them.


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Anyone can access your IP address. Repeat. Anyone. Just because a transaction was made through an IP address, it doesn’t mean the legal owner of the IP address made the transaction. I don’t think these people are the smartest. They were also very very rude and they are bullies. One of the males told me to wait over the phone and it would take very very long. Of course I knew that meant that he would never come back and he was punishing me for a fraud that was made on my IP address so I didn’t wait. I don’t know why this kind of people are so disrespectful and bullied. Do they feel powerful when they bully customers. I am leaving Wells Fargo after this horrible and traumatic experience.


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I paid my credit card bill in full every month. June of 2023 I paid a bill of 1024.00. The next day my wife paid the bill without knowing I had paid it. I called immediately and explained what happened and I really needed a refund of that payment. The gentleman I spoke with said they could refund it as soon as it was posted. They didn't refund. They held it because I had a bill coming due. They had no right to hold it since I had never been late and paid in full every month. They held my refund and took the payment out of my refund and left me with 708.52 for a refund. They still did not refund that amount. 


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May 25, 2023, at 1:30 p.m. This was the first time I entered a Wells Fargo branch since 2020. At my visit to branch #72437-20 in Anaheim, CA, I found out that my ATM card was expired, I requested from the employee at the window to order my replacement card. The employee requested help from the BRANCH MANAGER, who, after looking at my account, told me that he cannot order the ATM card from his computer and that in order for me to order a new card, I MUST MAKE AN APPOINTMENT AND SIT WITH A BANKER.


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Horrible bank. They closed my account down twice while I was active duty military for inactivity. The first time they reopened it after hours on the phone and branch manager involvement. The second time they shut down my credit card for inactivity while deployed and closed my account and refused to reopen with same number after being a 20 plus year customer. When I asked why they said they don’t have to. They didn’t violate law. Good customer service is hard to find, rudeness is common, decency and respect non existent especially with them! If you're a veteran and especially active duty find another bank.


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Wells Fargo simply isn't a competitive bank. I recently made the mistake to enroll in an CD account. Getting out of a WF CD is close to impossible. Please avoid this service or ideally the whole bank.


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Similar to other reviews below. I applied and received the Wells Fargo 2% cash back credit card. In the month I've had it I always made payments early to pay off the amounts due in full and keep my usage low. One day my card continually got declined even though my credit limit had not been reached. I called to figure out what was going on and was told that all my previous payments were on hold. Payments as low as $200 were on hold for 10 days. Payments higher than $1,000 we're on hold for 28 days. They told me there was nothing I could do to help expedite the removal of the holds from my account even though both payments accounts were set up through the Wells Fargo secured methods. 


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I walked into the branch to send a wire transfer for property. They said no, they cannot help and to go to another branch like East Windsor (20 mins away). The person was backed up with appointments they said all the day. I waited to talk with the person and she did not have anybody waiting, but said she is waiting for the appointment persons. They can put up a notice - no walk ins! Most importantly, when will they learn the art of saying no without offending?


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I recently bought out my 50% business partner. For reference, Chase had no problem changing the beneficial owner information for our bank accounts. However, Wells Fargo requires you to open new accounts if there is a change in ownership of 50% or more. This alone is a tremendous hassle considering the amount of financial activity that needed to be moved over to our new accounts.


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The Ladera Ranch branch itself has been fine, but the experiences have been miserable. I've been with Wells Fargo over 30 years and every year the policies are more difficult to manage. I helped open a CD for my daughter online. We have overlapping accounts online and WF put the account under my social instead of hers by mistake even though I listed her SSN. So we had to take an hour going to a branch to fix it. When the CD closed we needed the funds transferred to her checking account so she could buy a car. We begged the branch to automatically close the CD at the end of the time since we were out of town and her work schedule didn't allow her time to get in to the branch. The branch also is closed Saturdays now. 


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I've had so many bad experiences at Wells Fargo, that I finally decided to write a review. As a starting point, many of their so-called branches cannot provide basic banking services. The one I use in the main branch in Santa Fe NM. The tellers can accept deposits and give back cash. Nothing else. No banking services are provided without an appt, and there are generally no "bankers" present to do anything. Their cd rates are among the very worst of any bank. They have one special five month cd with a decent rate, but they roll it into a 3 month cd earning nothing when the initial term expires. 


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Opened a CD with Wachovia Bank in 2008 just before Wells Fargo took over. Now they cannot find any record of where/what happened to thousands of dollars. Execs state records are kept for 20 years, yet 15 years later they have no record. Smells fishy. Anyone with similar story??


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This institution is in the habit of telling people a day before they settle on a new home that they will not finance due to a hole in the drywall! That's beyond Disgusting and can destroy a family's life. These scum should be well out of business.


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On June 13, 2023, I was on my computer working when I got a pop-up message telling me that my computer had be hack. It was a Microsoft warning message, I thought. The message said do not turn off your computer or you will lose all your work, and documents. The message said someone has hacked your computer and attempting to access your accounts and information call this number listed, I did. The man assured me that he was from Microsoft. He was going to repair my computer and stop the hackers. 


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Beware. I agree to an 18 month, no interest loan with Wells Fargo. I could have easily paid it off, but I thought I'd take advantage of the 0% interest. Payments began at nearly $400 per month, which I paid, plus a little more. Each month I paid the amount that they requested plus a little more. My balance was $800, but I just saw it jump by $1800. Why? The amount they were asking for was below what was necessary to pay the loan off in 18 months, and I wasn't paying attention. They provided no notice that the 18 months were nearing an end, so, I'm 6 days over the 18 months, and have to pay all back interest, totaling $1,800. BEWARE, Wells Fargo and likely other banks, give out these loans, hoping that you will think like I did or forget when your time period is up. If you forget, you will be PUNISHED. I'll definitely be closing all Wells Fargo business and going to another bank. Yes, they probably have similar tactics, but it's the principle of the matter.


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Please stay as far away from Wells Fargo as you can as they will suck all your money and at times you won't even have access to your own money, also they make it harder and harder to transfer money or add other non wells fargo accounts to your account for money transfers. Website drops when you need it the most. Lowest interest rate yields on your savings and highest interest rates if you borrow money from them, you do the math. Boo wells fargo boo...


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Wells Fargo fail to do a security verification when they allowed someone to open up 4 accounts in my name without my authorization and somehow it routed funds to one of the accounts ending in 9476. They claimed they was going to move the information and they didn't because I have recent pulled my credit report and wells Fargo is on my credit report. I learned about these 4 accounts after tracking my stimulus check for almost nearly 2 years. It was 14,929.00 was sent to the account ending in 9476, 1,800 was sent by the IRS and the rest was sent by Texas Workforce Commission. I even had mediation with them and they fail to give me what I was asking for 15,000 on top of the 14,929.00.


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After being with Wells Fargo for maybe a couple of years I find it an unsatisfying experience. Their system seems to be temporarily available more often than it should. If you get married, need to do a name change on your account, and are not near an actual location you to visit a branch, then you can expect to be asked to print several documents (even with no printer) and mail them in. 


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I had my debit card stolen and subsequent fraudulent transactions in the amount of $242. I filed a claim and they refused to reverse the transaction, and I am now stuck with an overdraw, unable to buy food or gas. I have been told to wait until the claim is resolved even though it is obvious the transactions were fraudulent. I would advise to everyone with a WF to close their accounts ASAP and open a checking account at a bank that doesn't TURN THEIR BACK ON THEIR CUSTOMERS WHEN THEY ARE VICTIMS OF THEFT.


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I love banking at Wells Fargo -I particularly like the two day early payday & For me it really helps out - I have been banking here for years and my home is financed by Wells Fargo - Never have any problems if I need to reach out to Customer Service & find they are always willing to help-


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They refused me loans for nothing and anytime I came to their branch location their staff will discharge me and tell me that it's late to offer me a service. I will not bank with them again, I am going to close my account. They could not help me with the loans I asked them for when I was in serious need so no need for banking with them.


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I have two checking accounts. I use one to keep my money and one to spend. Every time I need to spend I put money in the checking account I used spend money but they keep overdrafting me. I don't how they over drafting me when I put money in that account. I went to talk with customer service. They were no help. I also went in the branch and they were not any help. I don't know how they overdraft me when I put money in the account. Nobody at Wells Fargo has help me. I think these guys are scammers.


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On May 5th 2023 someone broke into my apartment. Tey stole my electronics (PS5, 2 computers, 2 phones, iPad) and even a bag with my immigration documents (green card, social, passport from my country) disappeared. At the same time $3500 went missing from my saving account. Wells Fargo closed that account and opened a new one and transferred the amount to the new one and the same day there was 4 Zelle that someone made from that new account so I never received the money. Wells Fargo opened a claim and later on left me in the dark and I found out that they denied the claim without telling me. When I called the representative could not help me and escalated my call to a manager who later on put me on hold for 30 min. Been with that bank for over 10 years and it hurts to know that my hard working money saved over six months is not safe and the bank I trusted does not want to help me.


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I don't know yet depending on how y'all can help me. I am having a problem with Wells Fargo Bank and it hurt my credit really bad so I am in desperate need of help. They fail to do a verification check and allowed someone to open up 4 fraudulent accounts in my name unauthorized.


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I was blindsided. Someone hacked my account, took money from me and the bank denied my claim and allowed this to happen stating I "could request a refund" from the person that stole the money. If I could get a refund from someone hacking my online banking account and using Zelle to steal money (I don't even have a Zelle account) I would have done so. I have not "lost a device", did not "give my information to anyone." And yet this person was able to steal most of my money in one day and Wells Fargo didn't think that giving most of my money in $100 increments in one day was weird? And in that same day tried to deposit 2 bogus checks!? They did not notify me until it was too late. Instead they basically said, "well it happened and we know about the scam but you get nothing back." I lost almost all my saving because someone else easily accessed my account without my knowledge and no one even called with concern of fraud.


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So Last week I went into the Clearwater East Bay Branch. I was there to collect for payroll. I have been doing this every week for over a year. This time was especially difficult and is leading me to leave this bank forever. First I explained to the teller that I had no interest in using my debit card and put it in the machine inside as if I wanted to do that I would go to the ATM. This is where Yunior ** stepped in and lied to me by saying it is the bank's policy to have me enter my pin. That is a lie and I proceeded to explain that all I needed was two forms of ID and that is all I wanted to do. That is when Yunior decided that he would say that what is the card stolen and that is why I cannot enter my pin. Can you imagaine that a bank employee would call you a criminal in the bank that you do millions in revenue every year calling you a thief.


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They didn't start slapping on fees until they got caught in the fake accounts scandal. Now it's $10 a month for checking and $5 for savings SMH. It should not cost people $180 a year just to access their bank accounts. Wells Fargo can easily afford to stop slapping customers with unnecessary fee schemes


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Mad! Deposited a large check. Wells Fargo released funds, I used less than 5% for an escrow deposit as purchasing a home. Bank that issued check had issues, got a cashier's check to replace it. Note it was a bank issue with the first check not me. And it was Wells Fargo that released the hold on the first check ….Again not me but WF that gave me access to the money. Today deposited cashier's check to replace the first bad check from the bank…Hold for 8 days….No problem I get it. But then I get an email today they are closing all my accounts due to fraud! I did not do one fraudulent thing, my accounts have been perfect for years. Two banks make mistakes and I get punished. I have been on top of this and working hard to fix their mistakes and they are closing my accounts. Why not fire the person who did not verify fund availability before releasing the first bad bank check? Run from this bank and branch.


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Bad Customer Service, They just don't even try to help, for some reason they closed my account, when I call to check why they don't see the account on their system, Bad Banking service, definitely the worst bank in the USA, I will never do business with this bank,


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I wholeheartedly wish I could rate Wells Fargo negative five stars, but unfortunately I can't, so they get 1. Since opening a checking account more than 7 years ago, I have never necessarily been unhappy banking with Wells Fargo, aside the handfuls of surprise fees they award their customers with quite too often. It's now March 2023 and I can truthfully say that Wells Fargo has made my life a living ** for at least the past 5 months. To better explain the situation, I have been a caretaker for my grandparents for a little over two years now and around 8 months ago took over responsibility to pay their bills when they should be paid and basically manage/monitor their money (so they don't overdraft). 


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Wells Fargo customer service in all their departments is unacceptable. Representatives on the phone give you the wrong information and then you are stuck paying the price for doing what they tell you to do. Try to speak to someone in management and they will not let you. Tell you issue will be resolved in 2 weeks and it is not. Terrible service. All they want is your money. They do not care about human beings.


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This is the 4th bank I have banked with over a 20 year span and every time I deposit a check, whether it be certified or payroll they hold my funds for at least 2 days. I have never had a payroll check held or a cashiers, or certified check until I started banking with Wells Fargo. They won’t even release a portion of my certified check I received from closing on my house for 2 days and the balance is being held for 5 days. This is a certified check.


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We were promised a voucher to use a year later by a company but they lied and raised the prices when we asked to use the voucher. Spoke with fraud claims but they said they couldn't do anything because 119 days have passed. Working with Chase, they would investigate any fraud regardless of time.


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A new modus operandi is loose in our cities among our people. These criminals use any check found in your office... even in the trash. I have been a victim of fraud through Bank of America and Wells Fargo. Some people who supposedly worked for a loan company sent some bad 4 checks belonging to Bank of America....They put a random signature in my name and sent them to Wells Fargo. The goal was to deposit fictitious money under the pretext that it was a verification system to verify the functionality of the bank and the honesty of the loan applicant.


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I contacted Wells Fargo, Tom ** about a renovation remodel loan. Was told it was what WF does put application in and submitted all paperwork. Was emailed by Toni who said she helps Tom. Sent everything she asked for to include paying fees that were slightly under $500. The closing company contacted me and was ready for closing, I got email from Tom saying loan was approved. To later have him contact me saying Wells Fargo does not do those type of loans! Now I feel I was taken by Wells Fargo for the fees not to mention the time (months). Just wondering if this is WF company's normal procedure.


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I am a customer of Wells Fargo since about 25 years ago before it was Wachovia. Sadly this bank is giving me a very bad service last years. I decided to open an account with other bank. Wells Fargo is not anymore a trusted bank.


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Not a reliable bank service!! They don't really care about the consumers et al. Customer service is very rude and disrespectful. I don't think they are suitable for banking sector. They do not have rational reason to cancel the appointments scheduled 30 days earlier. Sooner or later you will be doomed with Wells Fargo services.


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I have been a long time customer of Wells Fargo since before it was First Union over 30 years ago. I have taken far too long to write this review and given them too many chances to deliver even half way decent customer service. All levels of customer support including management are all TERRIBLE at their job with even the simply requests such as changing a due date on account. 4 calls to verify if has been moved and after countless hours on the phone and online they still don't have it correct. I am not only moving all of my accounts and credit cards I would highly recommend everyone steer clear of this TERRIBLE company.


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We are a construction business and we had a merchant's acct with Wells Fargo. We had issues with them so closed acct then they holded business funds for months Sep, Oct, Nov, Dec. Amount holding $66,425.00 and giving the run around about escalation being done. On going for months. Then got executives. Got a Megan Allen. She sent letter we were going to receive some funds on 1/19/23. I contacted her why some funds. This is not acceptable. However we waited on 1/19/23. Nothing being refunded. Megan refuse to answer even her boss Sean claim her laptop not working. All excuses. She never return my call.


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About 8 months ago I was informed of a bank account that I shared with a deceased family member. I went to Wells Fargo to ask what I needed to withdraw the money from the account and I was told “only a death certificate”. I get the death certificate, call the estate number, they tell me go to the branch and I do, where I am told I can’t do anything until I’m 21 and when I do turn 21, all I need is my license and I can withdraw the funds, this is told to me by the banker and the estate agent she had called to sort everything out. I turn 21, now I’m being told I am required to fill out forms that I have no idea about because last time they told me I’d only need my license.


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The hotline is useless. I reached them 4 times to try to solve my problem with payment transfer, they did NOTHING!!! Online account randomly gets deactivated, I literally did nothing and they deactivated it. The department that can get my account back doesn't work Sundays and works till 8pm on Saturday, so I stuck without my account for 2 days!!! The customer service is just RUDE and DISRESPECTFUL!!! They answer you like they make a favor to you. Horrible experience!!!


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Updated on 05/13/2023: So far they have taken over 18 months to pay out the trust. They have misused the trust and have lost a good portion of the principal. This is most likely the worst banking experience I ever have had.


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I'm a disabled survivor from 10 car pileup 9/13/2004 on business 29 where I received quarter of million dollars. Arrived at Wachovia with my check. Told the bank rep what I wanted done with my money. Also sharing information of accident the bank officer was told to put 20 away in savings for my young daughter to be able to go to college. The rest I wanted in my following checking account. Instead it was put into stocks. Lost it all except 55. Then another scammer came along with his pitch for his company. All the money is gone. I have kept all information.


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I have been a faithful and loyal customer of WF since 2014 and had never had any issues. Within the past year however I'm severely concerned with the legal representation to protect their clientele. First I was scammed out of $400 to which WF threw up their hands and said there was nothing they could do, and I let it go. Now a court order which had never gone through due process acted upon a writ document without the legal party (my husband) be aware of any legal judgement against him of a debt that was initiated close to 6 years prior, and was being sent to an address where he hasn't lived since 2017. WF "legal team", as I was told, reviewed the writ order with a "fine tooth comb" to proceed in wiping our JOINT checking account to nothing right after I have a pending payment for rent for the month of December, and as I am not a part of this legal issue. 


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I'm in escrow and needed to do a couple of wire transfers -- one at the beginning of escrow and one at the end of escrow. I made the first wire transfer a month ago on advice of a Wells Fargo rep over the phone who advise me (which is why I called). The rep told me that when I need to make my final escrow transfer, I can do it the same way but it'll be easier the second time because the Escrow Bank account is all set up now. Well, tonight, 11/16/2022, I tried to do the final escrow deposit online and it would not go through -- the rep gave me bad information. 


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I warn against banking, or attempting, to bank at the branch On Indian School and Litchfield in Goodyear, AZ. Unprofessional, lacking knowledge, only 2 tellers, closes drive thru during the lunch hour!! Need to make an appointment, 2 weeks from now, to change name on a checking account, I was getting a fairly large sum of money and they said they would only give it to me in twenty dollar bills, as I would not pay a $10 cashier check fee as a customer of 15 years with significant money sitting in their bank, Called corporate. They were just as bad. Not one person could be identified to have authority to wave a $10.00 fee either at branch or corporate on phone. When I said I will call Corporate to get some help, ASST MANAGER said, Who is Corporate. I don’t know anyone named Corporate! Should have listened to congress to know what a horrible bank they are. Other comments seem to back this opinion.


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I have been a customer of Wells Fargo for almost 15 years with checking and savings accounts, mortgages, LOC and Money Markets. I have a personal checking account, an MMA, personal savings, and two business checking accounts. Total funds are over $92,000. My accounts were seized on September 20th after a Wells Fargo banker and branch manager in Fort Pierce, FL decided I was engaging in fraudulent activity. I sent a wire on 9/16 and misspelled the name, so it was returned. 


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My experience with this department started in April 2021 when I filed a claim for fraudulent activity on my account. The claim itself was originally denied for reasons unknown. Of course I kept pushing Wells Fargo because this yes in fact it was fraudulent and it took four months which was in August 2021 for them to actually do anything about it. At which point I received a partial credit into my account and Wells Fargo‘s reason for a partial credit was due to them only being able to do a partial amount due to a certain timeframe. Since August 2021 I have been pushing Wells Fargo and asking questions to which they did not answer until today. So yes I’ll save you from doing the math. Total time from when it started until today is roughly 18 months. 


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I made a purchase for a pair of sneakers for my daughter for school on a website that I was unfamiliar with. It was the only site I could find the sneakers on. I entered my banking information and selected process to continue on with the order. The screen went dark and I waited and waited and I was never given an order number nor did I receive a confirmation email. Weeks later, I still never received the sneakers. I quickly checked my banking information and saw that I was in fact charged. I instantly called the bank and informed them of what was going on. They credited my account.


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I have a savings account with over $110,000. I'm only receiving an interest rate credit/deposit of .91 cents! That is nowhere near the .01% Wells Fargo "claims" they pay. It is actually closer to .00001%. (which would be $1.10). My other Wells Fargo savings account has had a balance of $1,000 for well over a year, and only receives .01 cent monthly. A Class Action lawsuit should be filed against Wells Fargo for screwing their savings account holders on interest payments made to their savings accounts! I am sure they screw over tens of thousands of the customers, and should be forced to pay what they say they do. I am leaving this sham bank ASAP!


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I found a small business this bank is continuously back stacked and removed deposits. Nothing causing excessive overdraft fees when I call to prove I'm wrong all they do is stand by what their computer says which is then audited by a human and they admit that. Last week I got one agent to finally listen to me and do some math she was able to magically delete overdraft fees not credit then literally delete them unfortunately for them I was able to record them this Bank needs to be shut down.


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I am disgusted and appalled at Wells Fargo. I got scammed about a rental and I called immediately to file a claim and let them know so they can flag the receiver's account and help me retrieve my money. These are hard times and people are getting scammed left and right. So out of $3900 I was they initially reversed $2400. I was happy that I was able to get SOMETHING back, considering they supposedly have security systems and so called "fraud dept." but it's all a sham. They don't give two **. 


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Very good bank with full service. Home loans, currency exchange, has a brokerage service in the area. Lots of online services too plus Zelle.. Always good customer service both in Gulfport and Beauvoir branch. I have done business with them since living in NC in 2006. My only complaint is they are not closer to us in Hancock County nor in La. There is a very nice former Hancock Whitney bank building for sale on 90 in Hancock that I wish Wells Fargo would buy! I use their checking savings and IRA for at least 16 years now. Always respectful service by phone and in branches. I like their presence in many places I travel to.


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I stayed with them when they dealt with the fraud situation around 2012, after they stole money from all of their clients and enrolled them in fraudulent insurance scams (which was honestly the first red flag). I stayed with them after I noticed they overcharged my card with fees that did that apply multiple times (the second red flag). However, today, I finally just closed my accounts. I was on the phone with them for an hour trying to see how my card got connected to ApplePay, and after being transferred 5 times, the last person I spoke to who was supposed to be a Manager of some sort, hung up on me. Final straw. Can't trust them with my money or the security of it. After 10 years of service with them, will never come back.


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I have been with Wells Fargo since their beginning in NJ, I used to love it but, since some months ago, the online banking application service is a disaster. Had called, they don't solve the problem. I have been uninstalling the app, as it was advised me to do, many times and installing it back to work with it and pay my bills, but now, doesn't work even like that. It's very annoying, stressful and horrible this service.


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If you're considering banking with Wells Fargo, reconsider. I just made an account for the sole purpose of writing this review. From user interface to customer service, Wells Fargo gets ZERO stars. F minus minus. Truly a horrible company: DO NOT BANK WITH WELLS FARGO unless you are a masochist.


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I had to make an appointment a week in advance to open an additional corporate account and to get a deposit only ATM card. I arrived to find out the bank wanted additional corporate documents which they would not accept same day. The person I had the appointment with told me it was her first day back after a 30-day vacation so she could not have let me know about the issue previously and I would need to make another appointment. We have a 35-year relationship with Wells Fargo with multiple personal and corporate accounts. 


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I have been a customer of Wells Fargo for many years and when I wanted to change my password, they sent me a code by way of my landline. I did this without no problem back on 6/26/22. Know I want to change my password again and they will not let me do it until I buy a cellphone. I am 80 years old and all my friends have passed away. Why should I have to go out and buy a cellphone to change my password, so I can do check on my accounts online? Whoever is responsible for this screwup should be fired. I know that I am not the only one in the US that does not own a cellphone.


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I had a terrible experience trying to retrieve money from my savings account, there was a thunderstorm which caused the electricity to go out as I was waiting for my cash to be dispensed, I received nothing, it's been a week and I still have no money to pay my rent. This is unacceptable, as banks are insured for incidents like this, I should have been able to get my money the next business day! What are the Cameras for??? As soon as they get that money back to me I will no longer bank with Wells Fargo ever again!


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There have been some issues in the past between clarification or the Big Cross vs Wells Fargo I settle out for. Took too long to give me back my accounts. This began with the opening of 3 million additional accounts. The CEO of Wells Fargo made a statement on Capital Hill saying seven new accounts for each new customer is better. This was stated on senate floor plus the Wells Fargo remediation right after it really did not fixed it. Federal Trade Commission.


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The Atm took my money and jammed 8 days ago, the teller and the atm said my funds would be available in 48 hours, still nothing. Had to file a claim and I still don’t have my money. Ridiculous. They are not helping.


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Wells Fargo, first of all, has terrible recipient payment limits in place for their online payments and transfers via 3rd party vendor Zelle. I work for a company which primarily offers services via web application(s). I'm so used to our amazing customer service, and I expect the same from my bank. When I called to ask for the daily recipient payment to updated, which should only entail a 2 second database flag change, or have your Zelle integration team work with your vendor to make the change. Just flat out refusing to make an adjustment for TIME CRITICAL payments, is unacceptable. Instead I have no other option but to make 3 separate daily payments, each 24 hours apart, which puts me over a deadline. Having a policy which is so limiting to begin with is bad enough! But to be completely unwilling to assist a customer tells me, "You're not important to us, and neither is your business. We don't care if you go elsewhere for your business."


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Wells Fargo is not a secure bank, my account has been hacked several times, I am on my third debit card. Most recently, today $1200 was taken out of my account which was unauthorized, I was told that I will get the Money back in approximately 10 days, lol! That’s a lot of money for most people, what if somebody had to pay rent, car payment or buy groceries. I am changing banks.


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I was wrongfully charged on my Wells Fargo Credit Card. I received no communication from Wells Fargo before my account was filed as 30-60 days late. The first communication I received was a phone call after my account had gone delinquent, & there was no mention that I was that late. Once I disputed this, there was a complete lack of consistency into when, how & if I had been contacted about my late account. I had not received any communication, but they had posted statements on my online portal (every other credit card I know of, reaches out in an attempt to get payment if a customer has fallen behind). 


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I have been a client for 24 years. We opened an account 12 months ago for my daughter and a year later they told us via mail we needed to come in and update her Social Security Number. We did this on 4/26. I received a second letter in May and called on 5/23 to ask why a second letter. They called me back on 5/24 and told me all was resolved and no more issues. Then on 6/7 they with out warning closed my daughters accounts while my daughter was on vacation. I called customer service and they told me after moving it to the highest person possible they would respond with in 10 days. I contact the local branch and they told me I had done all that was needed. They called me back same day and said bring in a Social Security Card. 


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Policy changes suck. If I'm buying a $5 money order I should be able to get it in the drive thru if I choose. They didn't seem to have a problem with it while they were terrified of Covid. Looks like I'll be going to Walmart for the same crappy service and paying much less from now on.


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Where do I start. If you employ Rasheedah ** as a branch manager, I question your judgement. She is very unprofessional and rude. I don’t know if she thought because I was younger than her that she could talk to me crazy, I was not having it. She refused my business and proceed to call the police on me which was uncalled for. She is disrespectful. Do yourself a favor and don’t go to Wells Fargo.


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I've been trying for months to close my account due to their new policies requiring me to do so as I'm no longer living in the USA. It's been a terrible experience, requiring multiple international calls as they don't have an email address. Finally, after I removed my money from the bank account through costly overseas ATM withdrawals as I can't transfer the money if I'm not living in the USA, they sent me a convenience fee so I still can't close my account until after paying an 8 USD debt fee. Utterly terrible bank. Avoid at all cost. The Entire process has been frustrating and costly. I recommend everyone to avoid them like the plague.


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I was scammed by an online store fireamsforsale store. The online store went through a checkout process and generated an invoice. The website has an integrated chat that popped up and told me how to pay for my merchandise. It said to send a Zelle payment for $1,055. I did this through the WellsFargo app. I then discovered that the entire online store is a scam. It is still up and running. Wells Fargo did nothing about it even though I turned over all the screenshots to their fraud department. They said that even though Zelle is integrated into the Wells Fargo app that they have no responsibility for what happens. I have been a Wells Fargo customer for over 20 years. I can not describe how disappointed and angry this makes me feel.


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I've been with Wells Fargo since 2007 and recently I've been having nothing but problems with my credit card and now my debit card. How can a REp within Wells Fargo keep over riding my info and sending it to AL. I've had 3 c/c send to a fraud address yet they can't answer why..A few times while talking with fraud department same young lady has hung up phone in my ear because she can't answer what I'm saying. They have let a person come delete all my personal info and put in their info and yet sent the card over night AGAIN to that fraud addy. Talk with suppose to be REP yesterday after get text message say I ask for verify code. Nope wasn't me. Talked over hour and REP assured everything would be handled.


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Every time I call this bank I get out of state support, not in USA..I was so sick of this I closed my account, I'm done with you Wells Fargo. I was pulling my hair out trying to tell these people to transfer me to someone in the USA.


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DISGUSTING HOW WELLS FARGO TREATS U.S VETERANS. I served honorably in the USAF. I live overseas in the UK. For no reason that was ever given to me I had 60 days to reduce my balance to $0 and close my checking account with Wells Fargo. They said since I couldn’t provide a U.S address then I would have to close the account. This account was to help me receive my social security checks. I asked for an extension to the 60 days since I would be returning later this year to the states, but was denied. Once again, no reason was given. Thank God, for Navy Federal Credit Union who appreciates its Veterans where I was able to get a joint checking account.


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I am a new account and from the start I have had problems with my account. I deposited 3 checks with them thinking I didn't have to worry and I would be financially secure. To my disbelief 2 out of the 3 checks I have deposited have been placed on hold. With the latest on having a 10 day hold. I don't know about anyone else but in this time when things are still stressful coming out of this pandemic last thing we should have to worry about Is being financially secure. I can say I don't feel this way with Wells Fargo Bank. Customer care is non-existent. I found them to be unapologetic and unhelpful. Telling me to call the other bank to verify funds. I will not be doing business with Wells Fargo too much longer.


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Wells Fargo has implemented a glaring, non-customer oriented policy pertaining to checking accounts - even "Premiere" Checking accounts, which I currently utilize. They've decided to PUNISH customers who elect to receive hard-copy statements. Such customers are BLOCKED from viewing and/or downloading electronic (e.g., pdf) statements. This is tantamount to sticking a giant middle-finger in customer's faces.


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Do not use Wells Fargo for any type of credit account. I set up my auto payments to pay off the promotion amount 1 month early and not have to stress about the monthly payments leaving me short at the end. I have just learned that I will have to pay over $400 in interest on a 0% deferred interest plan because part of my payments were allocated to another plan of far less value and due 4 months later. When I inquired about it, I was told I have no control over how my payments are applied, so even though I have almost completely paid for my initial purchase, I still owe $800 because a portion of my payments were applied to another promotion and I cannot do anything about it. Even if I wanted to pay off the $800 right now, I would have to pay $800 plus the portion due to the other promotion for the first promotion to be paid off.


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They deserve NEGATIVE stars. Wells allows fraud and does nothing to protect their customers money. I was a customer for 27 years and they didn't care about my loyalty. They are a horrible company that allows money to be stolen from students and treat their customers awful. Please do not use this bank. There are so many better choices


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Unfortunately I was a victim of the Zelle/Wells Fargo scam. I reported immediately to Wells Fargo. They said they knew about this scam and would put a claim in immediately. After weeks going by I called to see the status and they gave me the run around - said the claim was put in the wrong department when I first called. Then the preliminary amount was refunded to me. Weeks went by and I called back after receiving no word - I was transferred 15 times with no one giving me any information. I then received a letter stating they would be clawing back the money bc they denied my claim. I called again and was told it was put into the wrong department and now a new claim would be opened. They took the money back though. I called again weeks later to see what was going on and again was transferred around with no regard. I spent days on the phone. This happened in January it is now the end of March and I have no idea what is going on. 


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Wells Fargo is the worst bank ever. Yesterday at 9:30 am Tony ** deposited a cashier's check from Navy Federal Credit Union and Wells Fargo put a hold on it until the 25th (next Friday). They claim that they can’t get a hold of anyone at Navy Fed to verify proof of funds on a CASHIER'S CHECK! You are scamming people to make money on the float! Office of the Arizona Attorney General and the Better Business Bureau will receive a complaint and it’s my personal goal to spread this unethical business practice all over social media.


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Keep getting offers for personal loan, OK can use some extra help, did an application 754 credit established paid loans mortgage.... Got respond to upload some tax docs, DID IT, got phone call from WF. Rep Christian J offered assistance, said "send me all and I will help." YE OK. All sent, what's now?? 5 business days never picked up phone, never responded to email. I uploaded more docs.... Long story short, they put inquiry on my Experian, loan was approved, docs sent and no one at all responding. CLOWNS. Stay away, from this bank, they only know how to pull credit and no assist with anything after that. Closing all my business and personal accounts. This bank is no go.


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We deposited a large check on 3/5 (Wells Fargo claims we deposited it on 3/7, which is a lie) and are not allowed access to our money until 3/16 due to “repeated overdraft charges within six months”. So Wells Fargo is allowed to keep money from our family because we have overdrawn our account in the past, even though everything was paid in a timely manner and we were already charged and paid the overdraft fees? So now we are being punished again?? For what? So Wells Fargo can earn interest on our money? I don’t need another mommy or daddy, just give me my money you thieves.


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Wells Fargo can't pay the insurance premium on time with the mortgage and cause my policy to be cancelled and also when you deposit cash they ask for your ID every time as customer. This is **. Not all banks do this.


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My local Wells Fargo branch closed and after being Zelle scammed, I've been left on hold for over five hours, then hung up on, and transferred all over and given misinformation several times. Needless to say they are refusing to do anything. So it is now my duty to leave unfavorable reviews everywhere possible including the CFPB, my State's Attorney General's Consumer Fraud Department, and possibly more. There is no remedy by Wells Fargo or Zelle which they are doubling down on and is part of their app. I did not join an online bank, I joined my local bank. That is no longer the case and they are no longer worried about customer service to a person who's been a customer for over 25 years.


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I have excellent credit. To pay off my auto loan, I chose Wells Fargo credit card that permitted me to make payments over 18 months (I will only use 6 months) with no fee. I used the check they sent me to pay off the car. I was charged over $160 to use that check! They say it's in the fine print included with my "Welcome" packet. Had I realized I would be charged such a large amount, I would have used other methods or selected a different bank. I am not happy and will not recommend them to anyone else. I am a person who places reviews for good and bad service. This is BAD.


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Mark my words: NOTHING works. Nothing. I stayed with Wells Fargo 6 months. Stayed on the phone for hours just to be sent back to square one, so rude customer service, it's crazy. The issues I had: Cards only worked sometimes. Paying online was nearly impossible (depending on the weather? Surely). Enroll in Zelle to transfer money, impossible, error message every time (customer service had no idea what "Verify your identity" meant). Close your account ? Good luck. Hahaha I have through Hell and back with Wells Fargo, I would burn my money in a dumpster before I open a bank account at Wells Fargo again. Avoid at all cost.


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My deceased father had taken out a car loan from Wells Fargo. The loan was paid off years ago. He did not keep any documentation that the loan had been paid. I am the executor of my father's will. I contacted Wells Fargo by phone to obtain a Release of Lien. One would think that I was asking Wells Fargo to provide me with Top Secret information requiring a security clearance. After having submitted all kinds of documentation in response to multiple requests I was told that they will take 7-10 business days to "process" the request that had been pending for weeks and had been reviewed by "legal" who was the department that made the multiple requests for documentation. No explanation was given for the delay.


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My business was defrauded by Zelle scammers and the Wells Fargo fraud department might as well be scammers themselves. We've received four separate case numbers and were assigned to twelve different specialists so far. Each person we have dealt with has had no record of anything the previous "specialist" had done and we had to start all over, only to be told there is yet another person involved and another claim number. This runaround has persisted for three months and we still have not reached any resolution. I firmly believe that the fraud department is a fraud and is not conducting any investigation at all. This treatment of customers is completely unprofessional and unacceptable. Do NOT set up your business account with Wells Fargo unless you like to be treated like dirt.


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I have experience over many years with several departments and operations of the bank. I have never experienced fraud but I have experienced, at times, incompetence, unresponsiveness, misinformation, and a lack of helpfulness. On the other hand, I have often had helpful and friendly service, some of it, world class. Your experience may vary, of course. But here is the good, the bad, and the middling of my dealings with them. Securities investment advice and service have been world class. They helped me buy a new house after the bank's mortgage operation mishandled my application for a loan. They found me a bunch of free Social Security money - something they don't earn a commission on! They also helped me find a great CPA firm.


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I had fraud on my account and I called Wells Fargo immediately as it happened. Wells Fargo claims the transaction was legitimate even though someone went into my account through cybercrime. They refuse to refund my money.


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Customer service phone processes send customers through endless loops with long wait times at each loop. Most times the rewards link doesn't work and provides a phone number with over a 30 minute wait. One time is forgiven, multiple times not.


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Father passed and had investment account set up in a trust. They have taken so far 4 months to process this transfer. When they have an issue with paperwork they take 20 business days to review an act on new documents. Right now it has been 30 days with no resolution. Do not invest your money here. I have requested to speak to a supervisor 7 times with no call back. Unbelievable terrible customer service.


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A Merchant made an unauthorized charge to my personal account. Wells Fargo closed the claim without telling me and did nothing to fix it. After several hours of speaking to Wells Fargo management (Anna), nothing was resolved and I'm still out $450+ and an overdraft fee. After 10 years, I'll be looking for another bank


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After several years of being a Wells Fargo Business Banking Customer, slowly all nearby Branches are Closing. November 2021 I received a Mandatory IRS Form from WF stating I have to File with the IRS a Tax Id Number request. Now WF is my Accountant? If I did NOT the letter states they "will withhold my Funds in the Business Checking, approx $25,000.00.Ridiculous as I'm registered in the state I reside as well as licensed so I went to withdraw the Funds. The Teller stated I should leave $25.00 in the Account so I did. One month later the $25.00 was removed for "Checking Account Services". Well, we all know that WF Opened millions of Accounts without the Customers knowledge and paid a $3 Billion Fine, now they are dictating Customers in how to register a Company. Obvious Revenge.


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This is the absolute worse bank. Do not do business with this bank. My auto-payment was deleted, they said my wife did it. She reviewed her browser history and was not in her account the day Wells Fargo said the deletion happened. She filed a complaint with the CFPB in December 2021 and on January 24, 2022 their response was that I deleted the auto-payment. As a business owner, I’m in my Wells Fargo business account daily, so they shifted the blame, with absolutely no proof. I’m now in the process of exploring other financial institutions since this bank cannot be trusted.


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In late November I was a victim of a Zelle scam impersonating Wells Fargo for $1,000. The next day I realized it was a scam and reached out to Wells Fargo. I have opened at least 5 cases since then, even through the executive office and there has been no solution. Last time I was at a Wells Fargo branch they told me I should be reimbursed for this after an investigation happens; however, they keep shutting down my cases. Under EFT regulation E, my case should be covered and I should be reimbursed after the investigation. It has been two months and my case through the executive office has been closed again. Wells Fargo does not even try to reach out to let me know the status of my case, I always have to call and wait to be notified. I have left many voicemails through the executive office number, and they do not return my call. This is not a small amount of money, and my case should be taken more seriously.


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I have done business with Wells Fargo for many years and most of the services they offer are done in a professional manner. They work to help you any way they can to find the right mortgage, loan, credit card, etc., that's just right for you. Their rates are competitive and offer services for whatever stage of life you're in.


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I'd like to change POD on the account. Without any explanations Bank doesn't execute my request. More than 6 months waiting time. Once a month Bank send me letter: we need more time to research. It's unclear what's the type of research Bank execute and why it took so long.


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Wells Fargo is the worst bank ever. Customer service is non existent. My elderly mother lost her debit card on 12/2/2021 and she has not received it as of 1/17/2022. Countless hours has been spent on the phone with different representatives who has shown no willingness to help my mother. I spoke with Jascilla at customer escations and no help or solution given. I asked for a supervisor and was told there are no supervisor and would have to go to a branch to speak with one. I have been stuck in New Orleans without access to my funds since 12/3. Wells Fargo should be ashamed of themselves to treat anyone as such especially an elderly woman. I am totally disgusted and disappointed.


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Wells Fargo sent me a survey. If Wells Fargo values my insight, why did they allow me withdraw and close my accounts and leave the store without acknowledging the fact that they are charging me simply for having a Wells Fargo checking account with (that I have had with them since 2017 for an individual account and since I had an account with them under my mother's account)? Since 2020, Wells Fargo had been charging me $10 a month for 25 months and did not show me that I was being charged a monthly service fee until January 7, 2022. 


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My husband's Wells Fargo account keeps getting hacked! Wells Fargo provides absolutely no assistance in preventing this over and over... They are unable to protect his business and personal accounts.. He has changed the password 20 times and yes he continues to get hacked... I was just hacked today - what is the problem Wells Fargo?


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On December 13th, 2021, I received an email that Wells Fargo had not received the auto payment from my bank. Since the bank had sent a check, it hadn't reached WF yet. (It did later that same day). However, since I was concerned about future payments not being received in time because of US mail delay, I had WF person walk me through setting up an auto payment for them to withdraw funds from bank so I would never be late on a payment. 


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I have been a Wells Fargo bank customer for over 18 yrs now. You could have $30 in your account and if a $40 transaction comes through they will return the transaction and charge you a $35 overdraft fee. Either way your account will still be overdrawn and you're paying a extra $35 to their bank. We are still in a pandemic last I checked plus BOA and Chase Bank have cut their overdraft fees $10. Capital One have eliminated the overdraft fee all together. Anyone looking for a good bank to do Business with I would advise Chase BOA or Capital One. I am definitely ending my banking relationship with Wells Fargo. The worst Bank in America.


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Wells Fargo is Terrible. Today is 1-11-2022 and I accidentally overpaid them on 12-20-2021 so I called them when I realized. Spoke to a representative. I told her about my overpayment. She said, "Ok I see it, that's a lot of money I have to put that under investigation." I said, "Excuse me have you ever heard of people wanting to be debt free for the New Year that would be me, And just for the record that's not a lot of money. I paid you electronically it was not a check or a money order there is nothing to investigate, Please send me my money." She said it will take 7 to 10 days.


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I cannot believe how HORRIFIC this bank has been to me and my family after my brother (a long-time customer) died. For MONTHS, they have made up sooooo many ridiculous excuses for not closing his accounts. It's clear - they want to keep his money. Some of the ridiculous things they've done- they keep asking me to give the legal documents I have proving that I am my brother's estate's representative and am entitled to receive the $$, even after I have already given them those documents TEN times in person, by email, uploaded to their website, and to the government with a complaint I filed that was sent to them. They told me today for the first time that I now must upload the documents from a computer that is not mobile with something that lists the account number. I am sure that once I have done that, they will make up something new like the documents also must be faxed, mailed, and delivered by Fedex, pigeon, and camel to be valid.


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For years I have depended on medallion stamps. Now that wells Fargo has discontinued them, I have nowhere else who will help me. I’m disappointed and furious. Can anyone please help me. Lost, and alone senior citizen.


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They’ve seized funds from mine and thousands of other accounts illegally. They’ve received the appropriate legal and support information and claim “we have no time frame” within which they have to act to return the seized funds our family needs. They’re playing an evil dodgy game with millions possibly billions of customers money. They’re allowing it to destroy their business interests willfully inflicting harm and menacing that they can do so forever. They’ve received the orders from both the court and collecting attorneys demanding release of the funds immediately and are fully ignoring laws and making long term menaces to their customers. Do not trust them with any savings or mortgages. They’ll criminally target your money to get you behind on payments then default your loan criminally over funds they’ve seized and refused to return despite clean legal documents instructing them to do so. Do not trust them with your family’s money or future.


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Never ever bank with Wells Fargo... you will wake up and all your money will be gone. Their system regeneration system is bad...once you call in about your money you have to wait for the system not them the system. So they are collecting interest off of your funds. Don’t ever deposit a check. You have to wait until the next day and they don’t give you half of your funds. Your life would become a nightmare. You do better just going to cash app... lol it’s a joke like Wells Fargo a joke playing with people accounts. CHECK YOUR ACCOUNTS.. I use to love banking with these people but when you lie to a customer or steal or don’t protect their accounts why should I be with them...


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My father passed away in 1/17/2021 and my mother is having a difficult time getting Wells Fargo to assist her with the process of probate. First the rent went from $967 to $1600. How is an elderly widow woman living on social security can afford that outrage increase. She renewed the homeowner's insurance in her name and the bank would not accept the policy she paid for because the loan is in my father's name and the policy is in my mother's name. Wells Fargo proceeded to choose the most expensive insurance they could find causing the rent and taxes to sky rocket. Illegally if my father died who are they authorizing to get a new insurance policy when my mother was told that getting new insurance policy in the name of a deceased person was illegal. So how is it not illegal for Wells Fargo to get a policy and not the surviving spouse. 


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Wells Fargo bank is most unsecured. Bank is pushing customers to do online banking for most of their services and when problems occur wells Fargo bank's respond is that, "Sorry, you did it online and we can't help you. We have no power over online transactions once it's done." First time in my banking experience I did online wire which I was pushed to do it online from Wells Fargo representatives and that's when disaster started. Every day wire was going out from my account and Wells Fargo happily giving my money to some fraudsters. Wells Fargo bank never called me or blocked my account. After submitting number of claims still they cannot do anything. They happily telling me "your claim is denied". We did investigation. I asked for investigation documents but not getting anything from Wells Fargo Bank. I hope one day Wells Fargo Bank will collapse.


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I’m very disappointed with the way Wells Fargo treat potential new customers. Today I walked into a branch to open a business checking with 20K and was told “no banker is available that I needed to make an appointment 2 weeks in advance.” I then visited the branch in Guttenberg, New Jersey and immediately upon entering the branch I was yelled at by the branch manager to wait outside. I also made several calls to branches between North Bergen and Jersey City and no one answer the phone. I don’t understand why some branches are open and some are closed. We all have to deal with covid – it’s the new normal. Both Bank of America and Chase have bankers available and as far as I could tell all their branches are open and operating. In the end I decided to open my account at BOA without any hassle.


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I have been a member of Wells Fargo for going on 10 years now, It seems every time I turn my back there is another issue. I have waited weeks months for the money I've deposited. Wells Fargo never sends emails confirming anything for you. Wells fargo bank is a terrible bank. I have had fraud on my account more times than I can count on both hands. I have deposited checks and the atm got jammed so I the money from the check I deposited isn't available to me for a month which is ridiculous. When you deposit any cash or check it should be made available immediately unless of course it's a sunday. It should be available next business day at least. 


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I filed a few claims with Wells and both times they have overlooked my pictures and proofs to show that I was wrongly charged. They're quick to throw in the towel and I end up losing my money. So upset..


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We applied as self employed business owners and disclosed all our financials, taxes, profit losses and any additional documentation within above the average timeframe. We got pre-approved by a lady named Tanya **, paid for inspections, appraisal and had sold our house. Three weeks from closing Tanya called and said they denied our loan and gave us no inclination that there would be any problems, we had just purchased insurance on the property. We'll be homeless in 3 weeks because this incompetent loan officer and deceptive practices of Wells Fargo. We have excellent credit, low debt and above the average income. Do not trust this person or Wells Fargo to be honest or competent in your loan process.


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(1) Online portal glitch does not permit scheduling an online appointment. I had to call, but made an appointment for 1000 CST. (2) 1.5 hour wait AFTER 1000 appointment. By the way, I'm STILL sitting here waiting for the 0900 appointment to leave. It's 1130 CST right now. My issue is that there is no process in place to address issues like this. I'm opening a new account and the phone representatives were not able to complete my packet online. Only ONE staff member at the bank can deal with new accounts. By the way, my telephone fraud call (for another account) had a 1.25 hour wait without the option for a wait-in-line call back. Why did I call the fraud line? I opened a personal account and somehow, in less than 5 minutes, an unrecognized mailing address was attached to my account! WF seems too problematic and several security concerns have been uncovered before I've even done business here.


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I have been a WF customer for the last 10 years. I'm a citizen from Mexico and hold a checking, savings, mortgage, and credit card account in this bank. Today I tried to make a wire transfer to Mexico with MY MONEY, and outrageously WF is holding my money hostage as I cannot make the transfer if I'm not a PERMANENT RESIDENT. Are you kidding me??? Who gets to decide what I do with MY MONEY based on the immigrant status???? I have earned this money by being lawfully admitted to the country under the current visa status I hold. If the bank had no issues into TAKING MY MONEY, they shouldn't have any issues as to HOW I USE IT. This is downright OUTRAGEOUS. Mexican and other nationalities: Do not save your money in this infamous place!!!! This is unbelievable.


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They don't acknowledge provisions made by the customer's efforts to schedule payment during his/her financial crisis. They will continue to harass with phone calls, emails and texts and completely ignore any arrangement you've previously made with them.


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Wells Fargo used to have much better customer service; more personable but now just to get a live customer service rep on the phone takes anywhere from 15 - 35 mins. What the hell???? Guess I gotta look to change banks and I’ve been with them for 12 years….Too bad their execs don’t care nor do they know how to run a good bank.


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To start, I am not a review guy, but after what I experienced I feel the need to at least warn others not to refinance or do any business with Wells Fargo. Their staff of representatives were not able to answer basic questions, provide help, or reconcile any mistakes. I was denied use of my attorney because he would not sign a contract with Wells Fargo. My attorney works on my behalf and Wells Fargo required him to sign a contract with them or else he could not provide my closing services. Illegal. 


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I give Wells Fargo bank zero stars. Your money is not safe in this bank. We recently had fraud due to some ATM error. There were a $1000 withdrawn from our account, which we DID NOT authorize. We reported the issue right away and submitted a claim. After two claims, they advised we needed to submit yet a third one. The first claim went to the wrong department, and after the second claim was completed, they still have no answers for us and our money is lost. Throughout the process we have been transferred all over the place. 


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This branch is absolutely the worst! I have been a customer for over 20 years. Personal and business. Never before has it been this bad. They are taking full advantage of the Covid slowdown by not staffing the branch. The wait times are horrible, inexcusable! The inexperienced staff direct you to their site. The staff has no manager and no one that holds the crew accountable to expedite their transactions. I am considering leaving them.


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This Bank is GARBAGE as they care more about leaving work early than helping people. You have to literally miss work to open an account here in NJ.Complete trash! I went there to open an account, and was there on time but because they had a lot of customers and wanted to go home was not able to open a business account. The employees care more about getting out of work super early, than helping people... It's no wonder they are losing customers to other banks and credit unions!


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I have been a customer with Wells Fargo for 16 years. I had filed a claim against the travel booking company "eDreams" in June 2021. This company charged my card for a flight that I never received - when I showed up to the terminal the airline did not have me on the flight manifest. When you look at the reviews for eDreams there is endless amounts of people who have had the same exact issue as I. eDreams sent Wells Fargo a PURCHASE AUTHORIZATION(NOT A FLIGHT CONFIRMATION CODE, NO PROOF OF A TICKET.) which means according to "Visa Guidelines" they lose the dispute and I am on the hook for the flight that I never received from this company. So, my account is currently overdrawn and I refuse to pay for a service that I never received. This was escalated to complaints - complaints did nothing for me and told me the same thing.


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I have recently been divorced and needed a bank account. Little did I know Wells Fargo gave me an account because I was a divorced woman and could not be trusted with a real man’s bank account! I receive more money (legally) than my ex-husband and I just purchased a new vehicle on my own! The only person Wells Fargo needs to worry about is my ex who is a pedophile! Oh but that’s ok!


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Where do I start, if you are looking to open a business checking account with Wells Fargo, think long and hard. They are absolutely the worst bank that I ever had the misfortune to choose for my company's banking services. They have crippled me in running my company. This has to be on purpose. I have done everything asked of me to conduct banking with my vendors and they have made it impossible to pay thru ACH or wire. In my industry it is very competitive and I need to be able to access the actual money I have in my account to pay my vendors, did I say my money? Actual money. Their employees are completely incompetent. 


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They discriminate based on country of origin for credit card applications. Need a lawyer to file for all of us. I got approval from all banks across the USA without any problem. Will close all my checking and saving accounts with Wells Fargo. Happy never invested with them.


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The worst bank I have ever seen!!! I highly recommend NOT to open a business account with this bank. You basically can't do anything with your money. Every transaction will be on hold for at least 2 WEEKS!!!! No direct pay, no ach, no wires, you can't deposit a check. They can block your account without any reason. Costumer service is absolutely useless, they know nothing. THE WORST BANK in USA. They ruined my business.


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Wells Fargo has some of the worst customer service I have ever experienced. Took over 2 days just to send a wire due to their "fraud" department putting a hold on my wire which is fine. However, to remove the hold required a 2 hour phone call, hung up on, and numerous identity confirmations only to be told to go see a branch. When I went to a branch they told me to call the same number putting me in an endless loop. I bank with Wells Fargo, Chase, and Frost Bank.


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After being with them for years they have proven once again there is no backing from the bank. After a fraudulent insurance company charged me over 2k they replaced it just to tell me I owe it to them after. It almost out my business under and thank goodness I don’t use them for my business. CHASE ALL DAY!!!! Stay away from Wells Fargo. They said they covered my business and it was active to only get a callback saying they didn’t cover once I had already started services. They are negligent and incompetent. I was on hold for 30 min then got disconnected. I’ve never let my account be negative for more than few hours and I was charged 245 in fees. None of which they’d replace.


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I have been with Wells Fargo for over 20 years. I was fooled by an online scam that matches James Avery Jeweler's site perfectly. Once I paid for my goods the payment page (after submitting payment) did not look like James Avery's regular post payment page. I immediately called and cancelled my card with Wells Fargo. Wells Fargo did reverse the charge while investigating the charge. Fast forward 2 months, I never got the goods I ordered online, but Wells Fargo closed the case and paid the scammers. While I do understand the whole "buyer beware" thing, why is the onus on the only the consumer? I immediately (within minutes) called and cancelled my card. It seems to me that Wells Fargo must have something to gain from paying thieves.


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I have been with Wells Fargo for 20 plus years. I have always had a great relationship with this company. Recently in the past few years they have been gradually increasing the yearly fee. I'm not happy about this. And recently I had a problem trying to get hold of my agent. I ended up talking with another agent to get my request put through. Seriously considering going through another investment Company.


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Trying to sign and have notarized loan modification paperwork for Wells Fargo at a Wells Fargo branch. Paperwork has daughter's previous name on it, but she has marriage certificate showing previous name and new married name. Notary at Moline branch will not sign as she cannot verify that daughter is who she says she is. It's Wells Fargo paperwork, she has a valid ID, and proof that she married since the original loan. This is beyond STUPID!


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This bank has been going down for quite a while. I have been trying to add my daughter into one of my 5 accounts that I had for 20 yrs with this company and I have wasted three days and at least y 6 hrs of my time on the phone. The branch on Ulmerton: only Drive thru. The branch on Jasper: closed. The branch on Belcher: closed. The branch on West Bay: closed. The branch on E Bay: they answer after multiple calls and not happy that the phone rings.


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Filed a claim, rep said provisional credit within 30 minutes never received, got an email next day saying claim was closed. Called because it was less than 24 hrs, they lied said I didn't turn something in they never asked for. Called back, was told it would be reopened, never was. Called back again, lady tells me I will be sued and deny my right to a supervisor


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I have my mortgage through Wells Fargo. Every month I pay an additional 1000.00 to principal. I decided to refinance because interest rate was too high. The refinance banker told me it was a pretty simple straight forward process. I have had to submit over 60 different financial documents. I am at a point where I am going to go to another lender. This is beyond a complete waste of time and and money. I would not recommend this process through Wells to any one. I will go out of my way to tell people not to use this bank.


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I ordered the Wells Fargo Active Cash card in late July. I called in August to see where my card is as the card never arrived. It's now (9/17) and no card to date. I asked to extend the promotion date and was denied. This bank cannot get its act together. I'll be moving my accounts to a new bank. I've been with Wells Fargo for over ten years, but it's time to move on.


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I have had the worst experience with this bank and even more so with the fraud department. If I could give zero stars I would. The representative got frustrated when he couldn’t answer my questions so I asked for a supervisor. He proceeded to tell me they were busy and after repeatedly asking for one he told me he was disconnecting the call and hung up. 


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I had a checking account, the last transaction was 7/28/21, bringing the account to zero balance. Though I'm a premium customer and the account was linked to my other accounts, still BANK decided to close my checking account on 9/8/21 saying I did not do any transaction in August. They did not send any email to me, no surface mail - "saying they are going to close the account". But when I called the bank, they said BANK has all the rights to close an account whenever they feel like - just like they have rights open all the fake accounts in last few years. Wells Fargo has fallen down that low; I had never thought off - banking with them for 20 + years.


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Well firstly... I don't ever feel compelled to write reviews unless ultimately something makes me. Now I've backed with them for 5 years now and it's been nothing but Chaos. I'm a fairly smart woman and I know when something is happening with my money that was not done by my mistake. So I contact CS and the man who picks up I can't understand him whatsoever, which is difficult in itself so I asked to speak with someone higher up, very nicely I mind you also. So I get a man named Kenneth and he's a very nice polite man, but what he is telling me makes absolutely no sense. And I think he knows it doesn't but still try to palm it off as this is a normal thing blah blah blah and I know it's not because it doesn't happen every time. 


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Wells Fargo is the oldest bank in the United States and holds a great reputation because of that; however, in recent years (2012 - present) it has reached a pinnacle of incompetent and blatantly inconsiderate customer service reps. The customer service representatives will find any way to avoid helping you with your problem and transfer you to a department that can assist you. This, each time, resets your line in the customer service queue and has you waiting at least 20 minutes 3 times in a row. This can cost you 1 hour of time. It is completely inconsiderate of their customer's time.


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A savings account opened several years ago should’ve been, but wasn’t titled in the name of my revocable trust which holds everything else I keep at Wells Fargo. Should’ve been easy to sign papers and put the savings account in the trust, but for some reason the employee couldn’t do it. I was in the branch for over an hour while he fiddled around on his computer and ultimately called somebody who was of no help either. Finally, I asked the bank guy to close my savings account and give me a check. I deposited that mid-5 figure amount into another bank. Wells Fargo demonstrated glaring incompetence. The bank’s systems are antiquated, too.


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My health has been poor of late and I needed to get my affairs in order. I am not physically well enough to drive to a bank yet Wells Fargo requires you to see a banker in person to name a beneficiary for your own accounts. Interesting, If I was looking for a line of credit I would of had all kinds of options online. There should be an easy way online to choose your beneficiary. The reason they make it hard is because they have an opportunity to get the funds if you die. This is Wells Fargo's greed. Plain and simple.


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I had a merchant account for years with Wells Fargo and the have been withholding a large amount of money for years without a release. Every time I try to reach anyone I get a customer service agent that can't get answers and most of the time I never even get a call back. I'm extremely frustrated and disappointed and quite frankly am ready to hire an attorney.


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Wells Fargo is holding a legitimate check from a legitimate car dealership. They say they can't verify the funds from a legitimate bank and are holding the funds for verification for 10 days. I've been with them since 1993. I'm going to another bank for sure. They hold your money to get interest for themselves. I am livid. Stay away from this bank.


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So, I have had an account with Wells Fargo for 15 years. I have encouraged friends and family to open Wells Fargo accounts. My account was hacked at the end of July. I received a notification that a payee had been added to my account. So, I immediately called Wells Fargo and while I waited on hold for 20 minutes, I tried to log into my account but the password had been changed so I could not. I spoke to someone who said it seemed clear that someone hacked my account and stole my money and that they will give me the money back provisionally while they conduct an "investigation" but I should not worry. 


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I needed to simply close my elderly parents’ empty safe deposit box. I spoke by phone with the one and only person at the branch who could do this for me. He said I could come by anytime and gave me a phone number to call to confirm that he would be at that branch on the day and time I was coming. I live one hour from the bank. When I called the number I reached an automated system which did not allow me to speak to anyone and which did not have any option that seemed to fit my situation. I called three other Wells Fargo numbers and, in every case, got the same automated system. 


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Applied for a credit card online through Wells Fargo. Granted, my credit score is well over 700, so when I didn't get a response I immediately wondered what was up. Four days later I get a letter in the mail. It states "IDENTITY CAN'T BE VERIFIED"... I called #WellsFargo at 1-800-967-9521 and they told me I had to go into a #WellsFargo branch & prove my identity.


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Go to a credit union. They will hold on to your money over the weekend when other banks would have released the funds. They just recently have had the largest lawsuit against a bank. They will smile and be nice but will not help you when you need it. I had money zelled to me and they held it over the weekend to play the stock market for nickels on my dime. They have the most unethical banking practices in the US and have been caught for it before.


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Just stay out of this bank. It has poor business practices and employees that are unqualified to assist customers with basic needs. Today, I went to inquire about getting my son who is about to go off to college, a credit card. I have 2 accounts at Wells Fargo and my son has one account in his name. I have an exemplary credit score, over 800. The employee who was assisting us said Wells Fargo no longer issues credit cards to people like my son. I was bewildered and confused by her statement. I explained that I wanted him to start building credit and also wanted him to have a credit card for emergency purposes if he needed. I asked if I could get a credit card and he could be an authorized user on the card to build his credit in that manner. She said, "You cannot do that with a Wells Fargo credit card." What??? 


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If you need a new Bank. Do yourself a favor and don't choose this one. I have had an account in this bank for more than 14 years. No hits, misses or errors. Now all of their policies have changed so that they can hold your funds for extended period of times no matter the reason for the funds. Deposits & Payments. Today they told me they are holding a payment they got from Mazda financial for a week to 10 days. And I can not payoff the difference, WHAT IS THAT. Really does anyone have any doubt they cashed that check the day they got it and it cashed. They play with your money. Their in Branch service is the worse, wife and I waited a half hour only to be told make an appt. and come back, for notary service.


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I have been with Wells Fargo for more than twenty years, the banking service is reasonably good, but the online banking log-in service is so bad, a report of the log-in problems will take 10 days to respond if they respond at all. The login setup doesn't work, no matter how many times you change the password, it will not let you log in. Wells Fargo needs a better IT service.


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I have banked with Wells Fargo for several years now. I have deposited 2 checks from a different bank, and Wells Fargo made the funds available for 4 days then placed a “hold“ on both checks, which in return put my bank account in the hole By HUNDREDS of dollars! When I called customer service, they basically transferred me to 3 different people that could not help me, nor would they return any of the money or fees I had over placing the hold after 4 days of the funds being cleared! I literally have to take the check, drive to the bank the check came from, then drive back to Wells Fargo and deposit the cash in order to get my account out of the hole! Biggest inconvenience ever! This is the second time Wells Fargo has done this to me! They refuse to clear the check until a week from now!


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Only open for minorities. My husband and I own a small business, and did not qualify for EIDL as we had been open for only five months, and you have to submit 12 months of financials to apply. As my husband and I are the only “workers“ of our business, we did not qualify for PPP. Contacted Wells Fargo for the open for business plan and was told it is only for “like, ** or Hispanics.“ I am **. Small business is small business. Covid has no color barriers, but apparently Wells Fargo does.


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I had read a warning before I went through the process of applying for a business debit/credit card, but I thought "eh I doubt it's that bad". A few months later, I'm here to report, it is, in fact, that bad. With all the changes that Wells Fargo has been making recently, I wouldn't even be surprised to get an email saying "this is no longer a Wells Fargo product". I feel like they have two employees working in the business debit/credit department handling requests for thousands of applicants. I sent my application and never even got a courtesy "your application has been received". I was ok with it until a month passed by and I'm like "????". 


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I have been trying to get into my account all day to set up my online banking. When I called they told me that my phone number was not the number on the account. Come to find out they had my old number from an closed account, but this is the only way I can verify myself. Who the hell ask you to verify yourself with your phone number. Anyone can have your number so needless to say I can't set up my online banking until I get my bank card. Then turn around and wait another 10 days for the customized one that I want. Now I remember why I left Wells Fargo to began with.


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Wells Fargo provides its consumers a free FICO score on their website. I used to think this was a nice service, but recently learned that the FICO score they provide is false, and downright misleading. When I check my FICO score with Experian the score is always higher than what Wells Fargo list it as being. Recently, and for no explainable reason my score on Experian fell 25 points from 844 so I made some phone calls to both Wells Fargo (my score with them dropped 22 points) and Experian.


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Wells Fargo Cash Wise Visa card offers cellular telephone protection. On June 29, 2021 I contacted card benefits to inform them that I completely broke my phone. They immediately emailed me a claim number, because I qualified for that benefit. That is when the nightmare began. After I provided all the information that they requested, they continued to say that they were not receiving the information requested. 


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I walked in to Wells Fargo branch to open an account. The greeting at the door was not friendly. I felt like I annoyed the person by coming in. She informed me that without an appointment I will have to wait hours. I must make an appointment 4 days from today. They are fully booked for the day. I was ok waiting because my car is being serviced at a service department across the street. After me another lady was turned away. She made an appointment for the following week. Gentleman walked in to open business account with the same message. He felt unappreciated, got mad and walked away.


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We have had a car loan, mortgage, and credit card with Wells Fargo over the last 17 years. Excellent credit, not 1 late payment, and after going through the application for a refinance for our primary residence that was fraught with delays, dishonor, dismissal and degradation over the last 5 months, our "reps" (who changed hands several times and lastly didn't speak English well), never looking out for our best interest, being charged for every reprice to get a lower rate and better (shorter) loan term, with their management team not giving a damn about our long, pristine history with them, Chase offered a better deal with excellent, timely customer service, (as we bank with them as well), and they lost our mortgage loan to them. We are officially done with Wells Fargo, and we are glad this is finally over. Steer clear if you want a bank that actually cares about your business and well being!


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WELLS FARGO is terrible, just sent correspondence to the CEO and Board. They can take from your account in a nanosecond, but when they double hit it with their own system, they want you to wait 10 days for your money.


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I have been a Wells Fargo customer for 20 years. Last month I applied for my second personal loan with them. With a promise of no penalties for prompt payment. Big surprise when, when making an extra payment to the principal, the bank decided to take part of this payment as an advance interest payment when specifically requesting the cashier that the payment went to the principal. When I called to make the claim, they told me that the bank could do whatever it wanted in their opinion and they did that, abusing my trust. Take care of customers because, as happened a while ago, the bank does what it wants with its customers. On the last occasion the bank was fined for these dishonest practices. Think twice if you plan to use the personal loan service that they have been promoting so much for last two months.


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I went to make a deposit yesterday; but knowing the last few weeks the ATM confirmation reflect differently I would enter $400, but confirmation reads $120, enter $40 but read $20. This was brought to the representative attention who acknowledged the problem but no attempts were made to resolved. ATMS at three locations are confirming less than what the deposited amount is. A person can easily assume they were wrong or not paying attention confirmed only to realized they were short and lose their money. ATM's in short are bandits. Be warn. Verify your deposit before confirming. Better yet wait in line to make your deposit.


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I was robbed in New Orleans and Wells Fargo has closed the claim without giving the money back. I do not recommend banking here, your money is not safe. They will not believe you even if you’ve been with them for over 10 years. Their customer support is horrible.


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Sal **, Texas hanged up. Before that treated me extremely rudely. Luz, Texas refused to give me to a supervisor. Al ** laughed at me when I asked for a supervisor. Ron ** South Carolina refused to help and hanged up. Porsche ** initially refused to help, spoke over me, put me on hold while I was still talking etc. This are just some examples of my 2 hour experience by calling customer service. I always have a 5 digit balance. Wells Fargo and their subsidiary Zelle defrauded me of 750$. No one is responsible. No one is willing to help. 


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I have been with Wells Fargo Bank for 30 years and I can safely say that they have the WORST customer service than any vendor I have ever worked with. I try to only use the online banking, but whenever there is a problem and I have to call someone it never goes well. They have shipped me to overseas phone banks during normal business hours, provided me with fraudulent information from their sales staff, lied about call history, and ignored my complaints. Wells Fargo has never logged a call properly in 30 years!! There is no history of my numerous issues with their service...they say they record every call, but have failed to provide me a transcript for any. They are truly a shady bunch of characters that have been caught several times (CEO gone) but never learn. Stay far away.


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I have banked here for over 4 years. Had to change banks as there Are no TD banks in Georgia. I keep sometimes up to 100k in the bank account. It's my personal accounts. Out of the blue they tell me to get my money. They are closing my accounts. I can only assume they have something against people who take their money out of the atm. Since Covid I have been using cash again. So I hit the atm twice a week. But all they can tell me is they don't want to do business with me anymore. My credit is great and I'm a business owner. Bad management. But good news is my family businesses are all with Wells Fargo. We will be moving all of them right away. Beware if you use them!


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I tried to cash a $30k check at Wells Fargo, which the check is drawn. I asked for a cashier's check. That's only for members. Then, give me cash...WOW!!! People started being rude, Manager refused to speak with me, the writer of the check was called. Funds were available and the writer told Wells Fargo to disburse the funds. The bank manager sent a message to me stating that no funds are leaving here today. She told the writer to go into a branch to identify themselves. I was told to take the check to my bank or come back tomorrow. Both writer and carrier are people of color.


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They have always been courteous and helpful to solve problems. When we had a credit card fraud, the bank immediately solved the crises. In almost 30 years, we have been very happy. We would never switch banks.


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I've had Wells Fargo Bank for about 2 years now. Over the course of the past eight months has been nothing but hell. At least four times my debit cards have been turned off for potential fraud without even a phone call to verify my charges. Wells Fargo likes to control where you spend your money and how much you can spend. I should be free to go wherever I would like to go and be able to use my card freely without them suspecting fraud. They also like to take money out of your account wrongfully and then you have to argue and fight with them and file a claim and wait 10 days to try to get your money back. You know they have no problem taking the money out of the account in error. 


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The easiest of deposits and transfers from accounts. Also everything is on one page I have 5 accounts can see and work with all of them. Including credit card accounts and personal loans. Direct deposit is very easy. And you are protected from fraud. No need to call them anymore because you can chat 24/7 with a real person. I know that it's a brick and mortar type bank but I never go to the back for anything. No charge for checking and no charge for saving as long as you have $300.00 or more in the account. All in all pretty awesome???


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It's easy to navigate and understand, also easy for send money to a another country and local. The view of the page is excellent, you can see all the accounts in one page. It's multilingual for people who doesn't speak English, there are more languages available.


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With all the banks I had, Wells Fargo is the best. I never experienced anything dissatisfying. All the options to help me manage my accounts - alerts me when my checking account is below the amount I choose. So many handy features and not to mention easy to use.


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If I ask a question online they are very quick to respond. The employees know us when we walk in the door and they’re always friendly. They helped us with financial matters when we had to put my father in a nursing home.


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Great bank. Online banking is easy and fast. I do all my banking with Wells Fargo Checking, savings, debit card, credit card and my investments. If I ever have a problem they are quick to respond. They are a great institution. I would recommend them to anyone.


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I am with Wells Fargo with 5 years and I never miss my payments and yesterday I had automated payment and there wasn't enough funds in the bank and I wasn't expecting the transfer to happen for next two days, which was unfortunate. After a day after transaction they sent me a message stating I was in negative balance and charged me over draft fee. Why the heck they won't inform the customer when there wasn't sufficient funds available in the account? After having conversation with customer service which was terrible, Now I decided to close my account with this bank. Wells Fargo, please let customers know on the day of transaction if the available balance doesn't cover the transaction, just don't charge them with over draft protection even when they don't opt for that.


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Ease of use. If I have questions I can submit it and they are quick to respond to me. I have used Wells Fargo for a long time even before they converted from Wachovia years ago. Online banking is a breeze.


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No problem with online banking. However, when I write a check to pay my yard man, he takes it to my bank and they charge him $8. because he does not have an account with them! He just wants to cash it!


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I have had an extremely horrible experience with Wells Fargo as of recently. They have been placing holds on my checks that I receive from customers in my business account and I called to find out what’s going on. I need to firstly tell me that there is suspicious activity on my customers account so they’re holding it for my benefit to protect me and this is after being on hold for hours, waiting half a day getting transferred, hung up on, being talked rude to.


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Because of Covid I have been unable to see a Banker even after telling them that I had $150K to invest in an Interest Bearing Acct. I have had other issues with them like them opening an Account that I did not request.


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I've been with Wells Fargo for years, over 20 in fact. I've never had a problem that Wells Fargo couldn't fix. Have had one bad experience with a nasty customer service representative, but other than that one incident, I've been treated with respect. Courteous people, and very professional. I will not be changing banks. I'm quite satisfied with Wells Fargo and the service they provide me. In my opinion Wells Fargo is the greatest bank there is. I will continue to stay with them, probably until the day I pass away. I'm very pleased with Wells Fargo.


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One problem I have found is if Wells Fargo has a default address for a company you want to pay, the correct address cannot be used because the address keeps changing back to the default. Consequently, I need to mail that particular bill every month rather than using Wells Fargo's online banking.


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I have been banking with them for more than 25 plus years and have not had any major issues. I have always had any questions answered quickly and without fail. Their online banking app has been very user friendly and very helpful.


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I'm pretty proactive with addressing my business and banking needs, so fortunately, my bill payment won't be late! However, the mobile app and website for Wells Fargo leaves much to be desired. For two days now, I have been attempting to pay my bill and their mobile app (iOS) has had issues. The surprising part is that their website seems to have the same issue... So I called in to reset my password with a Customer Service Representative. After three 'mysterious' disconnects with representatives (after being placed on hold), I'm thinking that this is by design! If there is a problem with your system, just say so... Don't perform and behave as though everything is alright and leave the Customer blowing in the wind!


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Today my wife was treated like a thief in a Houston branch of Wells Fargo at 6821 Harrisburg by the clerk named **. She was simply trying to make a deposit. We received a check for $10k from a small buy-out transaction. This woman demanded to know the reason we had a check this big to deposit. She called the bank of origination (which was fine) and told the check would clear. She called the man who wrote the check and he conformed the reason and amount of the check and confirmed it was a valid check. 


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DO NOT start a business using Wells Fargo banking. Their services suck, their offerings suck and they will be a liability not a partner to help you succeed. I couldn't dislike a banking partner more than Wells Fargo. Nothing but errors and problems on their side getting things set up and helping scale my banking needs with my company growth. I'll be looking to grow with another bank/credit union!


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Extra payment taken from WF checking account without authorization, 3 attempts so far on my part to get it back with excuses, attitude from representatives because I don’t agree that it should take 10 days of review to refund a mistake from their checking account to their credit card and still no resolution. They immediately corrected a credit mistake they made of $175 to get their money right back, but still have my $1400 that they can’t figure out how to put back into my checking. The incompetence, department switching and blaming, irritable attitudes that I want it corrected and lack of ability to problem solve on many levels is horrifying- bank elsewhere.


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I have been with Wells Fargo for over 3 year and everything was just fine till after December 2020. I have automated payment for my bills for the last three years but since December 2020 my payments are going thru a week after or showing in my account and disappear and once I get money in my account magically appear again putting my account in overdraw. This bank is been playing with my bills and my account badly ending up charging me more than 100 of dollars in overdraw fee and insufficient fund fees which I think that in the middle of a pandemic they shouldn't be playing like that with people money. It is a robbery in a legal professional way to do. This week I decide to close my account and keep my bills on time with no extra problems or overcharge from a bank that should be a bank we all trust. Sorry don't recommend this bank to anybody.


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First off this is the worst bank I have had experience with. Not only have they shut my bank card off without any type of notification they sent my statements to an email that is not mine!! It's no wonder thieves have easy access to our accounts!!! Start hiring people who are responsible and professional to take care of our hard earn money!!! And teach your staff to call when you people decide to shut our cards off without any type of notice!! You lost just lost a customer!!!!


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WELL FARGO BANK etc....Once again is up to their ILLEGAL PRACTICES ...And the E.O (executive office) #KNOWS THIS!!! Customer Service is at it worst ..Not everyone, you have to find the right representative. EXECUTIVE OFFICE..doesn't seem to care.... #Well Fargo Bank..Terrible


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I'm a business customer of Wells Fargo. Received my first PPP loan thru Wells. Applied for the second loan in which Wells is supposed to automatically provide the SBA with the first PPP loan number. My application was rejected three times due to the fact that the SBA could verify the loan number provided by Wells!!! Are you kidding me! I called to complain; they created a complaint ticket. Emailed me to tell me my complaint was resolved and apologize for rejecting my applications. A week later, through some investigation, I discovered the PPP loan number issue was not resolved and the SBA still doesn't recognize my first PPP loan number. Had to call and create another complaint ticket. This is ridiculous! This has been going on for three months!!! If I miss out on this second loan, I may have to take legal action!! SMH.


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I was a caregiver of my patient and he died on Feb.21, 2021 in his home in Los Angeles. On Feb.19, 2021 my patient called the lady agent of Wells Fargo Estate Care to give his final instructions but the lady agent ignored his voicemail and text messages. She contacted me after we buried my patient. But it was too late coz my patient was not able to give his last instructions. To my surprise she told me she retired already and Wells Fargo assigned another male agent to handle the estate of my late patient. Then this agent contacted me that Wells Fargo still waiting to accept the nomination. On March 12, 2021 this male agent called me and instructed me to leave the house of my patient. Even at that day he had no authority yet to evict me because Wells Fargo had not yet accepted the nomination.  


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My wife & I have been customers of Wells Fargo for over 8 years maybe longer, at one time our home was financed through them. We are self employed, owning 3 businesses with all of the business accounts being with Wells. One business deposited over 4.4 million in the last 2 years and another over half a million. The covid hit us hard but we stayed in business and kept our employees/contractors employed. Long story short, we were denied a second PPP for some weird reason (till this day I'm still confused about it) and might have to repay the 1st PPP ($176,250) if unforgiven, by the way I know that's outside of Wells's jurisdiction, the SBA controls that. 


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Wells Fargo has been busted for opening up fraudulent accounts, committing mortgage fraud. Wells Fargo has agreed to pay $3 billion to settle criminal charges and a civil action stemming from its widespread mistreatment of customers in its community bank over a 14-year period, the justice department announced on Friday From 2002 to 2016, employees used fraud to meet impossible sales goals. Latest episode--I paid to wire money into Wells Fargo. I called branches and the 800 number so they would have my money ready. The Tarzana and Woodland Hills and Encino and Northridge, Sherman Oaks branches phones went to messages saying they are currently not answering the phone. During regular business hours! I go in and they could not give me all the money I needed that I wired in.


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I have been a Wells Fargo Auto Loan customer for several years. Recently I had to refinance with another bank because Wells Fargo was ZERO help to my financial situation. I will say that even though the refi added a little on top of the existing loan, the customer service and flexibility of my new bank is worth every penny. In my opinion Wells Fargo is extremely untrustworthy. From system issues to pulling extra payments; any possible problem that a business could encounter when conducting customer-facing activity, they have had, and I have been on the other end. 


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I switched to Wells Fargo and wish I would’ve done my research. They are awful and closed my account with a simple phone call for what they said was a business decision. Stay away from them. I’m now fighting to make sure I get my final deposit and I’m happy to say I’ll never do business with them ever again. The grass is not always greener on the other side. Stay where you bank. Run away far away from Wells Fargo.


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Couple weeks ago I called Wells Fargo to make a dispute for one problem and one only! I have banked with wells fargo since 2010! Never have i had such a problem before with them! I got paid yesterday during the night direct deposit to my account. I woke up, only to find my checking account was not even 3 hours after being paid now showing that I'm -$472.11! I called the bank and I'm told that a dispute for a $900.00 loan I received a few weeks ago was made. I never once mentioned nothing about making this dispute for a loan that I authorized! So needless to say wells fargo is refusing to take responsibility for their error and refusing to fix their agent's mistake so now not only did they take my entire paycheck but they left my account -$472.00 and are refusing even with the recorded call that proves them in the wrong to reverse that $900.00 back to my account and also told me to expect over draft fees.


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In the process of extensive home renovations and in need of making large wire transfers from my home to my contractor periodically. In light of the current situation with the Covid-19 pandemic it has become a hassle to make appointments to see a banker every time I need to do this. Their problematic on line process to make an appointment hasn't helped the situation either. Applied for the ability to make large wire transfers from home in person with a banker at a branch. This was done on Jan 26, 2021. I was told it might take up to 2 weeks to get this ability as some sort of pin number generator will need to be sent to me to fulfill the requirements of doing this securely. It's now March 24, 2021 and I still do not have the ability to do wire transfers from home. In spite of multiple complaints to the bank I'm still waiting. I don't expect this kind of customer service from such a well established bank. Neither should you.


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I am a small business owner, sole proprietor, and in the past I had always used PayPal for my banking. Everything was fine, except that I couldn't deposit checks in the account due to an error I made the first time I attempted their mobile check cashing services. As a result, I decided a couple of months to open an online business checking account to make the check depositing process easier. I was really needing a good online account because with this pandemic, I try not to go out unless its absolutely necessary. Luckily, I work from home so I can get supplies mailed to me, and I just send out my customers orders through my personal mailman, so it's rare when I need to absolutely go somewhere. On top of that, I am currently without a vehicle, actually been saving money to purchase a new one, and I live in a very rural area so the only way I can get places is for my boyfriend or his parents give me rides if absolutely necessary.


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Today, while at the drive thru window in Wake Forest, NC, the teller was very RUDE! I called out the inconsistencies with a service I have been previously granted; the teller advised that it should have not been allowed. I then stated I should just take all my money out of the bank at WF, she then commented in a very sarcastic voice, "It's your choice." So, WF that's how your employees treat your customers? I've been a customer for over 20 years when the bank was called Wachovia. I do have choices and it's apparent I'm not valued as a customer. Did the teller not realize without customer (me) there is no need for her to have a job? She refused to give her name, but I'm not accepting this type of treatment when there are other banks. #poorcustomerexperience. Do better Wells Fargo!


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The Person who My appointment was set with (ZR) was late and rude. I was told She was at lunch. She was late getting back. When She came back late She passed Me with a frown on Her face and went to Her office and fumbled around for a while. When She came out of Her office She didn't say Hello or apologized for being late. In a rude manner She asked Me if I was_______ _______? At no time during Our appointment was She cordial. After Our appointment I addressed Her about Her Demeanor and She apologized and stated that People were walking in the bank with no appointment that caused Her to be late. Honestly that has nothing to do with Me, Her being late for My appointment or Her attitude. She has no Customer Service skills and is Very Rude.


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I've banked with Wells Fargo bank for longer than 7 years. I have been charged some questionable fees because of their "timing". They also don't do direct deposits on the weekend and like to hold your money longer than smaller banks - of course for interest-bearing reasons for the bank themselves. In Wednesday I will be closing my account!


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Friday morning on 03/12/2021 at the Floyd Rd., Mableton, Ga. location branch #0066950 07. Arrived at drive thru line at 10:20 AM. There was only one car-one customer in front of me. I sat for 30 minutes - could not back out due to other cars behind me, but I did get to watch all the other customers pull in different lines and pull off. I would love to know why in the world would this cashier/teller could not have said, "Sir you will need to go into the branch for this transaction instead of making customers wait for so long on a Friday at that." Well when we finally make it up to do our transaction which was to deposit one check and cash a 200.00 dollar check from the state of GA income tax refund made out to my husband and myself. The cashier would not accept because my husband did not have his drivers license on him but he did have his picture ID on his weapon permit and several of his charge cards.


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Since January 2021 the last two issues are leading me to close our accounts with Wells Fargo for good. The first issue was after we had a one time charge of around 12 dollars for a 4 mile Uber ride, Uber tried taking 83.00. I phoned Wells Fargo customer service right away to inform them this was a unauthorized transaction. The rep stated we should be issued a new card, and yet she also stated a new card would STILL not prevent Uber from getting 83.00. My question was why issue us the new card at all? Why not stop or prevent Uber from taking this unauthorized charge, Is it too much to expect a bank to not allow charges to post for services we did NOT receive or authorize.


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Paid off my mortgage in October. Still waiting for my deed. Payment was misapplied, put in a forbearance account. No record of my previous that was handle by NACA. My son was murdered and I was at a low point in my life. He lived 10mins from my home was approved for a HAMP Loan. Wells Fargo denied I was hit with another 30yr mortgage after 19yrs of payments so I decided to pay off my mortgage in full in October. Was given a pay off quote. Paid in full.


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When you have an issue that needs attention you get bounced from one dept to another. Common phrase: "Not my job. I"ll transfer you." Wait another 15 min for each bounce. The issue is not resolved even when going to your branch and NO follow up phone call or any contact from them. The left has no idea there is a right and/or what they're doing. Very inept customer service. One banker actually said, "We're too big to contact any customer so we don't call you back!" WoW! At least they were honest. Don't bother with this bank. You would think with the bad reputation for dishonesty they've been caught at one would think they would be doing a better job. Obviously Not! Be aware!


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After following all the guidelines and verification protocols requested by WF to make a remittance, they still cite (contrary to their message) that one must personally go to a branch to initiate the first remittance. As I am ambulatory and somewhat have a contagious situation, I have arranged for a medical transfer to the busiest branch in the Orlando area on 1 March 2021 at peak hours. I hope for the sake of all employees and customers they take extra precaution if banking that day. I will also inform the local media outlets to my presence so they can witness the archaic and burdensome requirements, contrary to their own policy. I have banked many years with WF, my account is in EXCELLENT standing, and I have done this remittance with my other beneficiary without a hitch.


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Wells Fargo is below par by a mile when it comes to supporting military members. I have been with Wells Fargo for about 4-5 years now. They do not provide everything when it comes to being in the military. International numbers, never answer. International agents, always mess up your information or never change it when you leave to a new area. I cannot stand asking for a family member to talk with my bank to fix things that they lack on completing. You can barely order things online oh and if you plan on travelling and let them know in advance they still lock your card down. Thanks Wells Fargo for letting me know what a poor quality bank is like.


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I WOULD GIVE this BANK ZERO STARS IF I COULD, but I am unable to rate them without giving them at least 1 star. We purchased a car on 5/1/2020. The bank changed their internet banking in June 2020. Finally, as of 1/27/2021 we had someone with 1/2 a brain fix the glitch in the system. This is the Worst BANK in the world to deal with. We have given them every opportunity in the world to correct this problem, but today sent us over the edge with all the rude customer service we received as we were transferred from person to person to discuss this “BANK” issue. This “BANK” has been the most difficult bank to deal with, AND I HIGHLY RECOMMEND FINDING a DIFFERENT BANK to do BUSINESS WITH. We are now in the process of refinancing our car loan with FSU credit union.


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I was at Wells Fargo Bank today to cash a payroll check that’s drawn on Wells Fargo bank account. The teller was very insufficient as well as charging me $7.50 For cashing a check. Very disappointed in your service.


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Rude employee Desiree ** kept being condescending to 2 customers myself and mom. She was steady answering with sarcasm and asking extra because she felt we were stupid. Asking us about cars and mortgages we don't have. Refuse to give her employee ID. And hesitated to give her last name. She said she don't have to give us info. Then answered us rudely with yep. So disgusting of a person. Then put an assumed manager by name of Austin on phone. They need to playback their recorded conversation done at 3 PM Sat Jan 16, 2021. I strongly speak not in favor of Wells Fargo poor customer care. Please customers file more complaints. Ka


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On Sept 19 2020 I submitted all valid proof to claims specialists on a charge where I had been overtaxed by a false evaluation by a foreign government and forced to overpay otherwise forfeit my personal belongings. Wells Fargo took the claim and had not reponse for the merchant on the claim. On 5th of Jan 2021 I was told by the Claims Specialists that no response had been given by the merchant on. On Jan 14th I would be give the full credit of 340 dollars back to my account (I had spent up 4 hours at this point handling the claim over the phone). 


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Have a check for 79.76 owed back to me for incorrectly assessed late charges. Check date Sept 30 2020. Called today told check delay due to high volume. It is Jan 15. Said it would be at least another 45 days and no they will not be paying interest due to the check beginning printed even though it was not sent. Very corrupt company. Buyer beware.


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Wells fargo Hurt me more than few times by charging overdraft or return item fee for the ACH payment items showed up overnight night after midnight and showed paid next morning and charged overdraft fee, since there is always grace period to make a deposit until the end of the day if your account goes negative but here, your account was (NOT NEGATIVE) by the end of the day yesterday evening and you would see account negative and item was paid or returned and fee was charged to your account next morning, first thing in the morning you would get the news that you was charged $35 for having account with Wells fargo, Seriously and there is no solution for that,


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I wanted to give a big shout out to Ms. Mame ** -- Georgia Ave, SS Branch! Mame always goes above the call of duty when I ask for assistance. Recently, I was in to replace my debit card along with another issue. She never makes you feel rushed. She's very patient and explains things in detail. She constantly wiped down her area due to COVID. That's a big deal in today's world. Once the process was over, she was reassuring everything was going to go well. Though it was one of the busiest time of the year, Christmas. Surely enough, in seven days my issues were resolved. Last but not least she is so respectful and professional! I want her to know how much I appreciate her... so please share this with her.


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I called Wells Fargo on December 22, 2020 requesting to make a withdrawal from my 401k account. The representative stated they would need to send the appropriate packet of paperwork for me to be filled out. They also stated they would be sending it through the regular US post office. I was told it would take at most 10 business days to receive it. It is now January 8, 2021. I have called multiple times to please have the papers emailed or faxed or overnighted to me which they have refused to do. I need the money by January 22. Once I get the paperwork, it will take up to 5 days to process. Once processed, it will take up to 10 days to be mailed back to me. 


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Wells Fargo Bank will rob you without a gun, just shameful. Nothing but a bunch of thieves run this company...I see why this financial institution got sued a few years back! I hate I ever started banking with them. I should’ve listened to the people who told me they’ll take your money out your account and come with a reason that doesn’t make sense not to return it!!!! SMH. The most terrible banking experience I’ve ever encountered.


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Few weeks back I moved. Had to find the nearest Wells Fargo ATM. I went their to withdraw $700 to pay bills and deposit money into my daughter's account. At the ATM I entered my PIN and hit $700 and got declined message on the screen. Tried again sensing ATM machine error but got same message. I had about $1100 when I last checked on my app. I knocked on the front door that was locked due to pandemic to report the ATM error. They won't open the door to hear me. So I quickly ran home to grab a check and head to my branch about 15 minutes away.


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WF is disappointing me, every day. WF used to be a great bank with amazing customer services, now it's just an old computerized system with 20349494 options and no results. If you try to talk to a banker, will take you 30 minutes, and when they answered it, you will hear, Let me re-direct your call to the right department, and ALL OVER AGAIN!!!!


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Due to their failure to obtain required documentation, my business operating accounts were wrongfully closed without contacting me and the substantial deposits mailed to my accountant's address. They failed to respond to my inquiries in a timely fashion. They required original signatures from an out of state beneficiary of my trust who has no access to the business account and then failed delivered the documents for her to sign.


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These guys are the best banking institution we have ever worked with. They protect your account fiercely and provide you the tools to manage your money wisely. Additionally they have removed fees throughout the years that many other institutions continue to charge. They have embraced modern security solutions such as the as yet cracked AES encryption methods on your bank transactions and easily forgive overdraft fees, especially when you put money into your account the within a day or so. Local branches have personal touches and staff that don't push you to do anything at all. They will however give you the options if you ask for them so you don't have to go looking for them.


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I opened up a basic checking/saving account in 2009 after my father died. I kept the savings account but when I went to retrieve my money in 2019, minus $10,000 I asked where it had gone. The run-around was unbelievable. The first guy I saw at a local branch would not let me see my full account, telling me some half-baked lie about it being "so old" it would be nearly impossible to retrieve the statements. I went to another branch and was told that I deposited $20,000 one day and the next I came into the bank and withdrew the $10,000. I was told that this happened in Florida. Florida? I have never been to Florida so the transaction was fraudulent if it ever existed. One story after another, each one more bizarre. In the end, they stole my money and there is no way to get it back. Please do not bank with these crooks.


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Wells Fargo is by far the worst bank I have done business with, and I have banked in 3 countries in 3 separate continents. Their supervisors are downright nasty to you on the phone. I was asking about a hold put on my account DURING THE PANDEMIC SO I COULD NOT PAY MY BILLS, and the supervisor was yelling she couldn't do anything, which is a lie. I had to go through 4 people to get simple instructions and get it done. They are also a fraud and have been fined more than any other bank in the US for fraud and theft from their own customers. Read about how terrible they are. It is too bad I stayed with them for this long (I had been a customer since 2006 when it was Wachovia in the northeast). Do yourself a favor and bank ANYWHERE ELSE. STAY AWAY. THEY ARE CROOKS.


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Paulette a banker with Wells Fargo assisted me and her supervisor allowing my overdraft fee to this one time reverse back in the positives. I think some of Wells Fargo in its history may have had negative reviews but overall this is one of the few banks I like specifically because they’re friendly. Their credit purchasing power had been very generous helping me achieve financial goals in financing.


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Wells Fargo is the Worst bank! Do yourself a favor and go with another bank. Their customer service is trash and doesn't just doesn't make sense.. They didn't want to call and verify the funds on the spot so they told me they will call me once they do.. Then they're telling me it's going to be put on hold because they can't verify the funds and they're blaming the bank that wrote the Certified check. Just doesn't make sense because it's not a check. It's a certified check with the signature of the bank's Representative Guaranteeing that the funds and are there in place. Even their reps don't know why this is happening. This is unacceptable!! The least they could do is explain to me what's the damn problem but they can't. They say, "Idk. Is was the back office that did it!!" They really need help training their staff..


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I've been with Wells Fargo for 8 yrs. My branch closest to me is always helpful & greet me by name. Other branches are just as good. Customer service takes their time answer your question and if they can't they find it out for you.


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We have very negative contact with this bank. Customer of theirs using their card made a purchase in our store. This transaction was 3D Secured, so we shipped product without worries. Unfortunately 2 months after customer opened dispute "Credit not processed". He lied to Wells Fargo that he shipped back his product, but he never contacted us after delivery of his product, never provided us tracking number for shipped back product. He even couldn't do this, because we don't provide shipping back address without earlier contact.


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Banking criteria are shady as hell, Nobody can help you once you open your account. Can not change withdrawal limits. Customer Service does not want to help, Bankers ask too many personal questions. Worst all over experience. Nothing good. Go to Chase or Citi bank. Avoid this peps.


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I'm writing this review because of my frustrations with the Wells Fargo Rewards Program. I received a Pioneer radio that did not work. I called the rewards department multiple times to find out that they would not help me at all in getting a return or credit. They stated that they are only a "Read Advisor" whatever that means. I highly recommend not to purchase any product from the rewards program. I have been with Wells Fargo since 1986 and I'm going to cancel my credit cards and close all my accounts. Now, I truly understand why customers are leaving this poor customer service bank.


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First of all y’all system is out of Sequence. When someone has the money to pay for an item the transaction should come out that exact same day.... I had $3 dollars in my account and magically went negative the next day on payday. I had to pay 35 bucks.... There shouldn’t be any fees while using your card especially if you have money on there... My ending balance was not the same as what I had.... I have nothing linked up to my card... It’s always something new... The funny part it doesn’t show my ending balance. It shows theirs... I’m pretty sure I had 5 bucks like I said... And I literally couldn’t find my transaction with my ending balance. It somehow disappeared.... I see what y’all are doing...and it’s not cool! Y’all need to fix your system.... It’s like they know you’re broke and Purposely post a transaction that you paid or never seen before.... This ain’t fraud...just bad company and inaccurate system.


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My daughter found a way to bypass the controls on her iPad and charge a substantial amount of money over the course of three or four days. This was during a holiday period, so the transactions didn't show up for several days. We were *prompt* in alerting the bank. They claim to have safeguards against suspicious activity outside of normal purchasing habits, and this was wildly outside normal purchasing habits. They *failed* to stop them on their end.


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I have had a Wells Fargo account many years in the last few years. Noticed a huge change in the way they process my transactions. Most concerning is missing money then magically appears again! I gave had this happen several times that I had to call with no resolve or explanation of why I had 100 yesterday then it disappeared and 2 days later it's back in my account. Really weird. I’m closing my account. In my opinion I don't trust Wells Fargo anymore! It takes over a week for normal purchases to be processed. These purchases stay as pending for over 7 days. Seems Wells fargo can not keep up with processing and makes many mistakes with my money scary! Also my work direct deposit always was in my account around 2:30AM now it doesn't show up till 7:30 AM. I’m in the process of closing my account. Very wary of Wells fargo’s practices!


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I reached out to Wells Fargo asking for assistance in regards to my monthly amount that is due. I spoke to an assistant Randy and he was no help and said there was nothing he can do to help me. I asked to be transferred to a supervisor. He connected me to Alexi. She was also no help and said there was nothing Wells Fargo can do or offer me. I asked about a lower monthly payment, payment plan etc. Her reply was again there was nothing she can do or offer me. There is a lot of people that are struggling due to what's currently happening in this country. A big company likes Wells Fargo seems to only care about their bottom line and not their customers. I don't recommend using Wells Fargo. The only reason I give a one star is because there was no zero star available. I am very disappointed in Wells Fargo and how they handled my situation.


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When I send money to my friends in Zambia to their ministry I use Wells Fargo Bank. The ministry feeds widows and orphans. It is always expedient to get the donated money to them as quickly as possible. When I send the money by wire transfer I go into WFB. I am always met by the friendliest most amazing customer service reps, and the paper work is very easy to fill out to send the moneys.


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All I need is an insurance check endorsed to pay my roofer after a hail damage claim. I drove 90 miles round trip to a Wells Fargo only to be told I needed to make an appt. What? It takes five minutes to endorse? Then I called the customer service and they were going to overnight me a Fedex "mailer". That's been five days ago. I've almost paid my mortgage off and will be looking for a vacation home. One thing I know for sure is I will never finance through this company again.


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They have blocked my debit card twice this month when trying to Make a purchase. They said it was fraud. I called bank and let them know it is my cell phone company and they unblocked card. Then tried to re-make purchase and they blocked again.


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Zelle is one of most easiest ways to pay my bills. Wells Fargo Bank is very smart by getting this app. Log on, add my landlord's phone number, time to pay rent. Add their phone number select. Now we both will get a message it sent.


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I would love to give them negative stars if possible. About less than 2 years ago we purchased carpet and tile from LA Carpet who used Wells Fargo Bank to finance us. We receive statements monthly and make the payments from the same address for all this time. Out of nowhere they stopped mailing us statements and when we call they had no reason why (they claim). But what they really are doing is trying to make money on late fees. This is how crooked Wells Fargo Bank is. We can't wait to pay this loan off and be free of them. Will never do business with Wells Fargo and refuse if any merchant offers them up. Wells Fargo has a business culture of deception!


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As a mother I am very disappointed how this bank handled my daughter after being cleaned out by Cashapp. They allowed them to take all the money out my daughter account and simply said they didn't want the hassle of trying to fight Cashapp. This bank has zero loyalty to customers. Everyone that I know who has them will be closing out their accounts due to this. I know other who have been scammed by Cashapp and Wells Fargo has done nothing but other banks held their customers.


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I am supposed to receive 2000$ from my mom back in April and WF holds the money for 6 months without any resolution The mistake has been made by sender between intermediary bank and bank receiver but instead of doing recall (as all appropriate financing institution will do in this case), Wells Fargo holds the money. The recall request has been sent but case coordinator Staci E. from the corporate office closed the case mention only that this 'resolution that is available within the resources and compliance guidelines that we as an institution are held to'. She also avoid to contact me and didn't respond the phone as well as hiding her email from me. All customer service team, resolution team, corporate office couldn't do anything. They steal money from the people and hold them in their purpose. I am very frustrated and absolutely dissatisfied with this worst company ever!


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Wells Fargo has been my bank since 2006, when I moved to Florida. On October 15, 2020, I stopped in the branch on US-19 in New port Richey, to get a bank check from my account. The teller explained to me that there would be a charge. I stated, "Are you telling me, with my savings account, I am going to get charged a fee." The teller said, "Let me call the branch manager, I am sure she will override the charge, once she sees your account." To my surprise, she said no!!! I said, "Really, then give me a check for all my money, I have in your bank, and close my account." I have been to other branches, and never got charge. Normally the branch manager overrides the change. I feel this branch manager of the New Port Richey location needs to be trained more, since she is not qualified in this position. Her actions made you lose my business.


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I have gone to a local branch 3 times to close out a small account that was my deceased mother's. They require paperwork that no other institution required and wont give me an email or way to go above their heads - horrible experience.


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Bought a house, lender sold to Wells Fargo. Decided to get a few accounts going with these guys, credit cards and stuff. Seven years later (perfect payment history on 3 accounts) they fumbled a perfect opportunity for me to refi, and almost caused me to lose a deal. All because of their poor corporate response to the covid-19 crisis. Several months later I finally have all my business pulled away and closed from these guys. Their systems are so automated that even though their employees wish they could help, no one can budge the system when corporate policy is in place. 


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We had an account with Wells Fargo, when we closed the account we were told that a cashier's check will be mailed to us. It's been 2 weeks and no check was received. Had been calling them every day for last one week, but I am just getting a runaround. PLEASE DON'T BANK WITH THEM, there are many bank with way better services.


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I would not recommend this bank to anyone for mortgage refinancing. They work with absolutely the worst appraisal firms in the country. The loan refinancing experience was nothing short of horrific. Took 4 months only to fall apart towards the end. This is a bank with a long history of lawsuits, consumer fraud, huge settlements for cases they lost and very unprofessional staff, both at the bank mortgage offices and the appraisers they hire. The excuses were lame and unfounded. My original bank offered me the loan at the same rate, the house was appraised at 15% higher than Wells Fargo's appraisal and the entire process took half the time it took Wells Fargo to deny the loan. It is unfortunate that there is no option for zero stars. Steer clear of this bank. They are bound to fail despite their size and history, which used to be much better 30 years ago.


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Today just confirmed my bias. Moved to a new state, kinda abruptly, two of my exes used Wells Fargo, watched them have nothing but problems, online banking, overdrafts 1 minute prior to a direct deposit, etc. They spent hours fighting with them, even simple stuff like allowing me to deposit my payroll checks into her accounts.


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I've been a customer of Wells Fargo since they took over Bank of the West, many years. My account was in overdraft and I mobile deposited a check to get my account to get it to a plus place, I understand there's a delay when mobile depositing. I called them because though this check is from Chase Bank, last time I deposited from Chase they put a long hold on the check. I was told that because my account was in overdraft they would hold the check again until 10/24/20 (today is 10/10/20). It seems they want to make it more difficult for their customers. I'll pay off my credit card and go to Chase.


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I disputed a charge of an appliance, as I spoke with Wells Fargo's complaint department, I was instructed to go ahead and send the appliance back to the company I purchased it from & provide Wells Fargo with the tracking number. After I submitted the tracking number, Wells Fargo credited my account with the refund. Now 3 months later, they informed me that they REVERSED the refund, AFTER I was instructed by WELLS FARGO to return the appliance to the company. Now I have NO appliance & NO REFUND, leaving me having spent $200+ for NOTHING, I HAVE NOTHING NOW. VERY unethical. I am a single LOW income Mom, & DON'T have money to just throw away. If Wells Fargo had NOT instructed me to return the appliance, I would still have it to at least be able to file a small claims against the company. I am VERY FURIOUS & HURT, because I trusted my bank that I've been with since 2013.


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I love this coverage. I receive notifications within days if a new credit account has been opened and a quarterly Experian report to show my score and activity. The amount of coverage isn’t that high but the monitoring is so I am confident the theft would be caught almost immediately. Coverage is very affordable as well.


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If I could I gave Wells Fargo 0 star. I had an account in Wells Fargo and after a couple of months I realized someone changed my address on online banking. After investigating I realized one business credit account has been connected to my account. After several times (I mean more than ten times) going to branch, I was told it was a mistake and because the owner of that account had the same name as your name, isn't it funny??? They process the request by the first name?!!


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Wells Fargo is not for small business. Example small business have to show ID to deposit any cash. If you send employee to deposit they have to show ID to deposit. Don't about you but I don't want employee info on my account. Large business do not have to show any ID. I have 2 locations and 2 accounts but only allowed 17.50 in coin. Large business are allowed 17.50 per location. Just 2 of many complaints. I say small business beware. Wells Fargo don't care about you. Try a credit union. Much easier to work with. Ken Chile Traditions


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Wells Fargo’s fraud team temp blocked my debit card for no reason! I am 62, disabled and have been a Wells Fargo customer for 18 years. I am in the Philippines during a pandemic. I cannot buy food or medicine. Philippines has been on my travel since before November, 2018. Can someone please help me... I can not my money...


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I got denied for two fraudulent ATM withdraws that were placed on my account. The first one came two hours after my last debit card purchase. The transaction happened 3 1/2 hours away. Then they proceeded to tell me that it was impossible for an ATM withdrawal to happen when I was still in possession of my card. Not only is it possible, it happened. I have had my account with them for 14 years, I have never overdrawn it, and I have always kept thousands in my savings. I went and pulled all of my money out of savings. I feel sorry for the bankers locally because they seem to genuinely care but their hands were tied.


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You used to be able to come on in at anytime during business hours to speak with a personal banker. Since I’ve opened my account, I have had fraudulent activity on it resulting in my debit card being replaced 5 times. They at least offer you a temporary card in the meantime, but it ridiculous that my card number has to change so many times.


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I received an offer for a 0 interest platinum credit card and filled application, they asked for documents to authenticate my person and duly submitted it to their branch here in Miami 3 times as per instruction, they denied having received the documents and sat on my application till they expire and asked me to reapply. The height of incompetence and poor communication, devoid of any consideration that it was them who misplaced the documents.


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Just be ready when it's time to make distributions or consolidate your 401k from WF to another institution. They make it extremely difficult to contact them, very difficult process, nothing electronic, and then 4-6 weeks to transfer funds. Unbelievable. Worst part is hoping the customer service rep is processing your request and even mailing the forms that they say they will. Wait a week, nothing. Call again, wait a week  etc. 800.728.3123 call them yourself and see. Incredible. Criminal is what I consider it. I have done this with a few other institutions and nothing even compares to the crap WF put us through.


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I lost my debit card and someone made charges on it. Wells Fargo insisted the person who had my card had my PIN number. This is impossible. No one has this information. It has not been written anywhere and I don't share this account with anyone. I requested for evidence and what they said did not provided any support to their claim. Your money is not protected with Wells Fargo. I strongly encourage anyone not to use them.


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I had 4 dollars left in my account and then they charged 105 dollars in overdraft fees when My account went negative on a separate transaction. I called them and they only gave me a partial refund for them and not the full 105. Instead I got refunded 28 dollars.. The audacity of this bank knows no bounds.


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Temporarily closed too many banks during Covid. Closest bank to my apartment is now 2.5 miles. I don't have a car. My bank was only .6 miles away now this. Unacceptable. I understand there is a pandemic right now and you're trying to supposedly protect your employees but what about your customers and their families having to risk becoming infected because they have to travel miles on foot or bus just to get to a bank? Actions speak louder than words.


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Worse bank I have ever been to. My debit card got hacked the first day I activated it. They sent me a new debit card and I still haven't seen it yet and they keep telling me it should arrive any time. So I have no way of spending my money because I'm not around the bank.


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I've had several auto loans over the years and they've all been the same type of loan where part of your payment goes towards interest and the remaining towards principal. Well, last year we purchased a newer car at our local dealership. We were pre-approved through our normal go to local bank, but the salesman talked us out of using our bank, and convinced us to use their lender, Wells Fargo, as they were just a bit lower with the interest rate. So we did, and after making 12 payments to Wells Fargo, we found out that not one cent of the $4,100 paid went towards the principal, but interest only.


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I've been with Wells Fargo for years. They had all my trust. Until now, the last 20 days have turned out to be a nightmare that won't end. I paid off my car July 17th. Called on the 19th stop my auto pay on the 28th, I have reference # for that stop payment but Wells Fargo made the 399,29 payment any way resulting in my account being over drawn, me being unable to pay other bills, them returning my life insurance payment that comes through every month even after they admit this is their mistake. I've spent hours on the phone. I've had my credit get a bad mark. They have made one thing clear. Even though it's their mistake they could care less about their disabled senior citizens because we are not big $$ for them. I've been put thru so much in the last 18 days alone. I'm heart broke and stressed beyond means. I don't anyone else having to go through this!!!!


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I have never had a problem with WF. They have always gone out of their way to assist me even when the fault was mine. I have been with them now for around 20 years and can't recall anything bad happening as a result.


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Currently using both types of banking. ONLINE & IN-PERSON, APP is handy, desktop is more complete. Drive thru now is longer, but efficient. My most recent transactions were not thru walk in. Only drive thru, for obvious reasons. For which were all aware.


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Wells Fargo is a decent bank. I asked for over draft protection and they gave it to me. I don’t like the employee told me I had to wear a mask to enter but besides that the customer service was on point. Very good customer service there.


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Customer service when helping someone make sure that everyone knows what is going on, like put the information into the computer for the next person can understand what's going on and when you know the department is close don't send me over there to get a recording stating it's closed.


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I've been a customer since 1985, and there are some things they're great at. Like getting money for foreign travel, working with you when there's a glitch in your account. There are things that are really ridiculous, like fees for cashiers checks, overdraft fees, and fees on mortgages.


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If you are a business owner like myself stay away from Wells Fargo. You will regret opening any kind of account with Wells Fargo. Terrible customer service. I have been with Wells Fargo for over 10 years and my business for over 5 years. I will be closing my accounts. It is a pain to do business with this bank. I'm a person with great credit, great bank accounts and I still get treated like another number. I was robbed and this bank will still nickel and dime you. Nothing matters to them.


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Since COVID-19 began, my local Wells Fargo branch is drive-up only. There are long, very slow moving lines with cars idling. I don't understand why they're doing this as every other bank in the area is open for teller services. Here you have to make an appointment to see an employee and that's only for select services--not for deposits, check ordering etc. This is hardly good customer service. Prior to the pandemic I was generally pleased with Wells Fargo and the bill paying I do online is easy.


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Whether interacting on the or at local office the customer service is top notch and they resolve your issues quickly. I love the idea that I have a personal banker who listens and answer questions according to the bank guidelines. My personal banker will call whomever they need to get clarity and when my bank card has charges I didn't recognize my personal banker called the appropriate department and got the ball rolling and I got the money charged back to my account and they mailed me a new card.


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I use in-person branch service often and I do appreciate in-person service in my neighborhood. My branch is in a big city but I receive personal, friendly service such as in a small town. I also appreciate WF respects and serves the LG and transgender members of our community.


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Wells Fargo inherited the banks I used. When Fidelity became Wachovia, I was business traveling often. I needed national access when traveling which is the reason why I open the account at Wachovia. When they became Wells Fargo, I kept the account due to national access. At this moment they do satisfy my needs. I did have a poor experience several years ago with their investment group. The person who help me had less knowledge than I had and pointed me into several funds that did not serve my purpose. For the most part I would recommend them. I rarely these days go into the bank. Either I use the online services or the ATM.


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They have screwed up our mortgage repeatedly. They charge us fees when it is their fault. They insist we fax information yet fail to receive it, give us a different fax number every time we call. They have no one responsible for receiving the fax. We contact a government certified assistance program that got it straightened out by calling them on the lies. We still have problems.


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I have never had any problems with my bank. They have always been great at helping me out with whatever problems have arisen since I've had my account. I've been an account holder for about 18 years.


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It used to be better but now it feels like they are more about money instead of the customer's needs and wants. They charge so many fees now for every little thing and through fraud protection changed making things harder to get and keep your money. The reason why I bank with multiple banks instead of just them. They don't offer everything I need and want.


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I’ve always enjoyed friendly, efficient service. The managers and tellers have taken the time to get to know me and greet me by name. Service-wise my needs have always been met without problems or delay.


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Trying to close the account I just opened as the services are not the ones I'm looking for and having a hard time. First call to the bank and the person says the account is new and cannot be closed until change the status to active (???). Asked when the status changes and got no answer. Now the recommendation is to show up in a branch which is couple miles far from me. The online help system on the topic shows no restrictions to do via phone. If they think that I'll give up on closing, they will find they are wrong.


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I like the security. Someone at a convenience store location, acquired my debit card number and tried to use it at another local gas station. I don't know how but, Wells Fargo declined the transaction and notified me by text. Wanted to know if it was me. It wasn't. I called and my card was immediately cancel. Thanks Wells Fargo!!!


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I am not too crazy about Wells Fargo. We only have an account because if we go out of the state and need money, there are Wells Fargo banks everywhere. I don't like it because if there aren't any transactions within a period of time, they claim they will cancel my account. I then have to add money to avoid being dropped. Not good business!


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I have been with Wells Fargo for quite a while now, initially with Wachovia until they got taken over by Wells Fargo. I really have no complaints. It’s easy to get them on the phone, I like the withdrawal limits alert or when your card is used out the US to make a purchase. I also like that their ATMs are plentiful including inside QT gas stations.


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I have been banking with Wells Fargo Bank for over 30 years. I have never felt the need to change even with all of the troubles they were having a few years ago. I am pretty satisfied with the range of accounts they offer and the service they give me.


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Wells Fargo went thru a lawsuit in Philadelphia and lost. They are accused of discrimination and I agree they still practice those same ways. It’s not a good bank but sometimes you have to settle. I’m feel as though thye are a fraudulent company. And prey off people who have had bad choices in the past.


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Re: Wells Fargo Bank and its unique way of stealing. I have been a customer of Wells Fargo Bank since February, 2010. Around that time, if I remember correctly, I started online banking, mostly paying my bills. I have always paid my bills on time with this service with Wells Fargo. When I do pay my bills online I wrote on the envelope paid and the date I do so. However, in August, 2019, I paid my car payment through bill pay with Wells Fargo and was shocked when I got a call for repossession of my car for lack of payment. I explained to the person that I paid my bill online and that I did not owe them any money. They said that they have not received the payment. I ended up paying another $250.


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I switched from a small local bank to Wells Fargo about a year ago. The benefits of working with a larger bank outweighed my desire to stay with a small local bank. I like the ease of using the website, and the features such as mobile check deposit using the app on my phone. I also like the security of the mobile app; it's fingerprint protected.


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ONLY BANK I KNOW THAT STILL PUTS MY ACCT NO. ON MAILINGS. I HAVE COMPLAINED ABOUT THIS MANY TIMES TO NO AVAIL. All other financial companies have stopped doing this years ago. Why can't Wells Fargo do it too?


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They would not refinance our mortgage because we owe less than $100,000. The daily function is fine. The bill pay function is very important and operates well.  ATM works quite well. Friendly staff.


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I have been banking with Wells Fargo for over 30 years. We have tried other banks, along with WF, but always come back. We have a great branch. I can go anytime and get personalized customer service. And my questions are always answered quickly and satisfactory.


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I was a victim of what the bank calls COVID19 unemployment fraud. Mind you, they allowed someone to deposit into my account a large sum of money for unemployment benefits that was not in my name. (I take some blame for not checking my account as often as I should) but at any rate a month later I am notified of this deposit, which of course now makes me pay more attention. There was another deposit they missed but I caught it. They first tried to make me accountable knowing I am not the first or last this has happen to. Finally they decided they say for my protection to close my account. 


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I've been with Wells Fargo for probably 40 years and am very pleased with them. I don't have a fee on my checking account because I'm a senior. I use their website to check my account. Anytime I've had a problem they've resolved it very quickly.


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They do not compare the actual worth of the investment at same the time. In fact, they suggest me to use this investment.. Also, they do not response quickly and I must repeat my question several times.


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I met with a personal banker in the Apple Valley, Mn location and she was amazing. I was there to open a savings account and Anna was professional, patient, personable, knowledgeable and informative. Wells Fargo Bank online banking app is easy to navigate and makes my life a heck of a lot easier to manage. They also make sure that my identity and the security of my account is well protected.


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Wells Fargo so easily charge and take money from your account but if there is mistake or faults by others or themselves their customers have to wait for a week to get back their money, and what is interesting is they never get fixed.


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I like WF. The APP is great and I like the alerts the online banking offers. I would recommend others to WELLS Fargo and they have a lot of great benefits. I have been a customer for a few years and wouldn't change it for the world...


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The banking part had been good and I’ve avoided their “fees” in checking by having direct deposit. I do NOT like the way they do their savings accounts, they must not realize NOT everyone can keep a daily balance of $300/day, OR put $25/mo OR $1/day in! I’ve had savings accounts at other banks that had ZERO FEES!!! They draw money off our money regardless so WHY charge fees???


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I recently had to make a wire transfer for the closing on a home I purchased. I had to physically go into the bank and realized most of the locations were closed and I had to make an appointment in advance at a location that was open. I went to the Wells Fargo location in Anthem and the young lady was wonderful. It required a lot of identification verification and then she called the title company to verify the exact wire info. It went through perfect and was received by the title company within a few minutes. It was a very positive experience at a very difficult time with Covid and the closing of many bank locations.


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Been with Wells Fargo since 1982. Applied for a home equity loan one month ago as I need air conditioning - NOT DOING HOME EQUITY LOANS during the Pandemic. Not helpful at all. Went to a credit union - loan is now almost funded. My credit score is over 830 btw. Their fees are unreasonable for checking accounts.


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I've been with Wells Fargo since it came to Atlanta. I like the service that I receive and it fits my needs. I have a 365 Amex with Wells Fargo and it pays fairly well in rewards to use it. Though this card has a relationship bonus that I think he changed over the years and is not a much of a benefit as it was when I first opened the card. I like it that the card shows up on online with my bank accounts. But I am considering switching for a bank that will pay a bonus for opening an account. I hate switching everything, but for the payout it will be worth it and other than my credit card, then bank is not really giving me any other benefit. But I've been a customer with them now for probably about 15 yrs, so overall I'm satisfied.


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Nice customer service no matter which branch you go to from Phoenix AZ to Dallas Tx. I have used more than 10 locations. Very helpful staff when I call over phone, they go above and beyond to help. I'll definitely recommend this bank.


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I like this bank, but last week I needed a statement showing how much I had in my account and my information to prove that the account was mine. The problem was that the statement I could get on the app was not updated and to get one up to date I would have to go to the branch in person. I could not print it at the ATM either. I complained to the manager and he said I could only get at the branch for my own safety, since it had my information on it, or he could mail it to me, but not e-mail it...But the thing is that I could get older ones with all my information through the app, so where is the point of my safety. I just wanted something very simple and they could not help me.


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The last time I ordered checks, the order was filled incorrectly. The local staff cleared up the problem quickly, ordered new checks at no charge and voided off the charge for the old checks.


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Their customer service representatives are always courteous and willing to help. They are knowledgeable about the subject and always find a solution to the specific problem. Their bankers at the branch are the same. I have never had a problem with Wells Fargo. Has been banking with them for years. Have all my accounts with them, including retirement, personal and business accounts. I even have a teenage checking account with them. They are always willing to work with you especially in times of hardship like now with the pandemic. No complaints.


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I’ve never had an issue with Wells Fargo in the 10ish yrs I’ve been with them. Representatives always respectful and quick to fix any unauthorized purchases or unauthorized withdraw from merchants. Getting a replacement card was fast and easy to activate. And while you wait on your card you can withdraw money from the atm cardless. I trust them to always have my back.


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Well Fargo waited 13 years to ask me for proof of insurance and industry standard is after 10 years a court order is required. These crooks are sick and need to be put in jail and close them down. This is a planned thing as they kept asking for extensions and waited till everyone was past the 10 year mark. This is 'a Bank you never want to do anything with'. They would try pass a counterfeit bill so they would not get stuck with it.


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Wells Fargo is the best bank, they offer many types of account options that’s beneficial to my business without worry, complications or additional banking fees. When conducting business at a branch I’m always addressed by my first name. When interested in a new product being offered they’re readily available to sit down and give me a full explanation of the product.


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I have been banking with them since they took over Wachovia. In all that time I have never had a bounced check I get my social security directly deposited. I have never been late on a credit card payment. I asked for a small loan of 500.00 and they turned me down. Their reason was that I never have had a loan. This shows they have no loyalty to long term customers. I will say this they do have great customer service and if you have direct deposit of government checks there is no fee for your account. I am not sure about other direct deposits. They used to do deposits firsts then debits now they do them differently looks like they do debits first. Which is of course to make money on fees.


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I have been with Wells Fargo since I was 15 years old I opened a checking/savings account and applied for a $700.00 loan that my mother cosigned for me. I was approved in 10 minutes. And paid the $700.00 loan off in 90 days. I am 72 years old now. I like that they are nationwide and you can always find a bank/branch or ATM in every state/city. Great for fast home loan approvals with competitive rates. I don't have a fee with my account. Free counter checks and cashier checks plus no charger for notary public signings. Great company.


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I have been with WF for a decade and I have had multiple accounts. Current have Checking, Savings, Credit, and a 5-figure CD “Time Account” that was set to auto-renew on January 8, 2020. I called them within the 7-day grace period to close this account and transfer the funds to my Savings. Two weeks later I realized that my account was still active. I did not pay it much attention back then and I did not have an urgent need for the cash, but things were different this time around considering the pandemic.


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This bank holds funds in escrow for 7 to 10 days prior to releasing them to your account. For instance if I deposit a check on Monday I can't access the funds until Wednesday of the following week. Waiting for my own money that long is unacceptable in my opinion.


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My small corporation has been doing business with Wells for over 20 years. We have been trying to open another checking account for nearly 2 months without success. Whether because of incompetence or lack of motivation they have totally failed in what should be an easy transaction. The positives include their online service, local tellers and some specialty products offered.


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Our bank works well to meet all our needs. They have serviced us when we needed a notary without charging a fee. We are always treated at the door and seen very quickly. The drive up ATM is the best convenience.


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I have been banking with Wells Fargo Bank for 20 years. I have also had accounts at other banks and credit unions during that time, but none of them have been as satisfying to me as Wells Fargo. The customer service I have received has been consistently good. In both California and Arizona, the Wells Fargo branches are very friendly. They acknowledge you when you enter. They open another teller when the lines are a bit long. I like the automated teller machines at Wells Fargo.


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Wells Fargo has good consumer products and does well with customers who have a long history with the bank. They accommodate the consumer and seems like they’re trying to do better to regain the public trust. Honestly, I have no complaints.


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This bank is full of fees. Honestly they make money on the money that I put in the bank. There shouldn't be constant fees. There are NO benefits for anything you do. They offer very little help for people trying to strengthen their credit score. So many negatives. There is only one positive. There are many physical locations across the country.


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I have banked at Wells Fargo since my branch changed over from Wachovia. They have a very easy loan process and really good interest rates. I can get a loan or a line of credit through my phone. They make banking easy. Their app is simple to use and trouble free. I recommend it to everyone.


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Long time customer, no issues. I have private banking, so all of our fees are waived. Decent customer service, once you get through voice mail. Branch locations are convenient, and service is very good.


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Customer service is friendlier than anywhere else regardless of amount you have in the bank. So this is real personal banking. The bankers help you get money owed to you and provide you with the best accounts and accommodate disabilities.


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I just turned down a refinance on my commercial real estate offered by Wells Fargo Bank. The closing documents included a line that says "Bank may change any terms of any part of this Agreement, including payment terms, finance charge, and arbitration provisions at any time." I will not sign anything that is only binding on me, not the place I'm borrowing the money from.  


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This is an absolutely horrendous bank with horrendously incompetent people. Please do not deposit your hard earned money with these incompetent nincompoops!! Incorrect banking Information is constantly given out and hold times are in excess of one hour. These pieces of garbage need to be shut down now !!..Do not deposit your money here!???


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We have been Banking with Wells Fargo for over 20 years and the service has gotten from bad to unacceptably bad. Waiting times on the phone exceed over 45 minutes, this is unacceptable. They claim it is due to Covid-19 but its all about saving money and not having enough staff. It's a complete rip off - this is the third time we had problems with Automatic payments that never arrive and your agents are not helpful and pretend not to understand you via Voice over IP and simply hang up the phone. We will transfer all our assets and accounts to another bank with better service.


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Tried opening a business account with Wells Fargo. Yes, it was during the pandemic, however it was after branches were all at least partially reopen. I filled out our whole application online, printed out and signed everything they requested, and went to a branch to drop it off as they also requested (although they also said I would be contacted by a banker, which I never was). I also called the branch and got the correct number for setting up an appointment with a banker. I was told when I called the correct number that I didn't need to set up an appointment, that they would submit everything for me, and that I would be contacted. Think that ever happened? Correct. It did not. I emailed them back a couple times and received the, most likely, canned response that they had my application and all my paperwork, that a banker would be contacting me and there was nothing further I needed to do. Okay....


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I have filed a dispute and they have ignored my calls and emails. It has been over 10 days and nothing has been about my dispute and it may seem like it's not a lot of money but it to me when I'm not working now. But since this company picks and chooses what they want to dispute that's fine.


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Worse bank you can bank at. You do better keeping your money at home or in your pocket. They overdraft you after you put the money in once you have been alerted. What's the sense of having a alert. They also will allow other company to withdraw money from your account without permission.


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Bernard Q. deaf, always entered into banks anywhere all season since I bought houses. All of their tellers that they know me about deaf customer. They never have problem with me. Today, they have problem with deaf customer on the Drive in. They refuse to write down the paper to talk with me. They force to speech because I AM DEAF CUSTOMER but all of them know about deaf customer. The policewoman, Captain ** comes toward my car on Drive in. I ask “you harassing me.” She says no, not her. That they complain about me because a teller is wrong to send a ticket for “withdrawal/ deposit’’. I mean I make payment bill with mortgage. That’s terrible because they refuse to write down the paper to talk me and call police.


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Wells Fargo has become one of the most dishonest companies I've ever dealt with. From fake accounts to adding fees without any notice they have consistently been hostile to our interests. Don't bank at Wells Fargo. Look elsewhere.


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Wells Fargo doesn't care about you. You are just a number. Period. Every 6 months the "officers" working at the branches near me are swapped out for another batch of newbies. Try -- just TRY -- to get a working relationship with the branch manager. The last straw for me, when it was clear there was no "relationship," was trying to get a PPP loan. I have personally been with Wells Fargo for almost 30 years. My company has been with them for nine. Tens of millions of dollars of my/our money has flowed through their bank over the years.


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I responded to a Craigslist ad about a rental in Boston MA. Someone signing as Lili **, a realtor in Boston, was pretending to be the management. I wired deposit and first month to an account at Wells Fargo with a given name and address that I could verify. The account was probably fake - WF did not bother to respond to the scam alert that I initiated through my bank.


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Wells Fargo has the worst customer service I have ever dealt with. They blocked my brokerage account asking for documents that they already had. It then became impossible to remove this block despite numerous phone calls and emails. In the end I simply tried to close the account and remove my funds. Even this proved impossible. They could not even close my account and get my money out. Never use them. And they have terrible customer service, no one cares or can do anything.


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I can’t believe it. I went three months without any money without any source of income basically level of a credit card in my family. Beg borrow for help because of the corona epidemic. I finally get some money put in my account. I go shopping for things that me and my daughter need for the house then of course they depleted since we’ve been quarantined for three months. So my order came out to like $504. All of it was a need it. I need a new bedding, clothes. I get to the checkout. My card was declined so I called customer service and he basically was very rude and nasty and flamboyant about my money. 


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Been a customer on and off since 2011. All I can say is "screw me once shame on you, twice shame on me". Just about EVERY time I have an account or transaction it costs me money thru fees and manipulation of transactions. SSA won't even let me change my direct deposits to them. What does that say???


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Do you want to know why you can't get through? Some of their call center customer service agents are playing games - they are tired of the heavy call volume. It took me 5 minutes to get an agent - she then pretended to be assisting me with a mistake made by the bank - she kept me on hold for 38 minutes - telling me periodically she was talking to her supervisor. I then get blind transferred to an unrelated department. If you look at the reviews this bank has no clue on how to provide even adequate customer service! Shame on them!!!! This agent decided to take a 38 minute break during a period of heavy call volume. Wasted my time and all of yours!!


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I deposited a cashier's check into my account of 32 years through the ATM, since COVID makes it such that we can't go into a bank without an appointment. Today, June 16, 2020, I spoke to 4 people including making an appointment with a banker who stated they are "holding" the cashier's check for 5 business days and the funds won't release into my account until Day 6. Cash people. In every other bank in the Country a cashier's check is cash. But not at Wells Fargo. 


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I opened my first account when I was 16 years old which is 42 years ago. WF has become an absolute nightmare to work with over the past 5-6 years. Horrific customer service. Ridiculous hold times when calling. A revolving door of uneducated and inept millennials that work at the branches and complete morons that occupy the overseas boiler rooms that you are directed to when calling for customer service. Just another example of a big bank putting corporate profits way ahead of reliable customer service.


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We paid off a loan at Wells Fargo bank. The banker suggested we take out a line of credit "just in case we ever needed it". We were assured there would be no cost unless it was used. We never used it. 10 years later it has expired and wells Fargo tells us we have a bill. It seems we have to pay our county of residence a fee to clear a lien of ZERO dollars. We have no mortgage but our house sale will be held up until the lien is removed. We consider this deceptive and another example of this bank cheating customers.


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I banked with Wells Fargo for a long time as I was originally at Wachovia and then kept my accounts when it transitioned to Wells Fargo. Their customer service and concern for their customers is abysmal. The only reason I stayed for so long was they were national, which made moving easier; but, they digressed so far, I could no longer stand it. Most recently, they recanted on a loan I was approved for because of an industry I'm in that is related to the cannabis industry, but not cannabis and Federally legal. Then they sent a letter out of no where explaining they were closing my accounts with no reason provided. Their response was lacking and almost non-existent when I reached out, so I gladly closed the accounts and now banking with a much more customer centric bank, Pentagon Federal (who I had already banked with previously). I would never recommend Wells Fargo to anyone for any reason.


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The site and Mobile App does not consider the user, the user is an afterthought, and company policy supersedes what the customer wants or needs. Had same user name since 1995. They told me to change my user name and then I could change it back, but now I cannot change it back. I am forced to either use a user name and password I do not want or switch banks. Plus, they use social security numbers as an alternate user name without consent. Identity theft is one of the fastest-growing crimes in America. With millions of Americans social security numbers getting stolen each year, the use of social security numbers is an unnecessary/unwelcomed risk.


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I check my online account after every purchase, and the money is removed from my debit immediately, and I go by my available balance, and last night I had the same amount, and made no new purchases or had any charges, and now 65 in the negative. There is no reason or anything on my transactions showing why. Every charge was automatically removed..They won't give me a decent explanation why, and second time this happened.


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This is by far the worst company to deal with. Due to the COVID 19 things are taking along time but what was the worst was the service. We applied for a home mortgage loan and was never contacted about anything 30 days later. Our consultant was out of the office for 15 days and no one could tell us anything about the process. Then we kept getting switch to our consultant who told us something totally different than she did. It felt like I was only running in circles with no idea of what was going on. It went from this amount to another and to the point that one consultant tried to take over everything from her without her knowledge. It felt like a complete mess. So finally after days of  being a pest to them I finally get a call saying we were denied and the reason being that they don't know. I'm completely disgusted with this company and I will never again have anything to do with them!


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I do not recommend Wells Fargo to anybody. I open a business account on 12/10/19. Since then the service that I receive is very rude, nonprofessional. I call 6 different time to make a complain and I keep receiving the same services. Every time I call is different policy. Every branch has different policies That's not professional. The last time I call customer service trying to find out about my account they hang up on me. The service that they give you on the branch also by phone is garbage.


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Applied in April for payroll protection loan. Get a different answer every week. They claim unbiased and first come first serve. Absolutely not true. Have spent 40 hours on phone. Going to move all 5 of my accounts.


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Apparently some was using my debit card to renew a rental. I contacted the rental company and they wouldn't do anything until the car was returned. I advised Wells Fargo of this and they issued me a new card and said I would be fine. Yesterday I wake up to a rental charge of $1300, which caused my account to now be overdrafted. 


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I called Wells Fargo and asked the banker, “If I open a debit account, will I have immediate access to my funds?” She told me I would. I went to the bank, told the banker I would be opening the account with a money transfer from a different bank, then asked her again if my funds would be available right away. Again, the banker assured me access would be immediate. After opening the account, I went to a fast food place next to the bank and tried to use my new debit card. It was declined. I went right back to Wells Fargo, where a mealy-mouthed banker told me, "Well it’s active immediately, but you can’t actually use it until tomorrow." If they try to charge me a $35 overdraft fee for this, ** going to hit the fan.


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Wells Fargo does not care about its customer at all. They will hang up on you and ignore any complaint made. I have had two case manager so far on same complaint. Now third one. They claim to care about customer but don't. We are just a disturbance to them. They fail to help at all or many don't and hang up on you which includes managers as well.


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This Bank to start off with spends way too much time talking with his customers and we're not talking about their transaction just social BS while there's just a big line forming at the bank. Today I show up at 4 which is their a new time of closing but usually if there's people in the bank they will let you in which I watch them do exactly that but when I reach the door the security guard wouldn't let me in although I just watched somebody not more than two seconds walking before me. 


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I have a small non profit that provides sliding fee mental health services to the Tucson community. I applied for the PPP money the morning after it was announced. Received email that there was no more money. 12 hours later there was no more money? What happened to the money? Well, it's been months later and NOTHING. Meanwhile my daughter, husband and 5 friends have been funded and all bank with different banks. They have a gym, construction company etc. One person was funded two days after applying. I've been with Wells fargo for 30 years but I need to keep my business. Very very sad.


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I went to the branch closest to my house to cash my check. All signs and online is says the bank opens at 9am. I got there right at 9am and sat in the drive thru for 20 minutes before leaving because they still had not opened. I tried to call the branch and got no answer, then tried calling customer service and got hung up on twice right when the call was picked up. I have been a customer since 2002 but will now be switching banks.


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I have been a loyal Wells Fargo client for at least 22 years. I opened my first home loan with them. They have made mistakes before but eventually got them fixed. Now, Wells Fargo has fraudulently changed one of my accounts without my authorization and they will not change it back. I have always seen the news about them committing fraud and stealing money from their customers but I was never in that category, until now.


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I have banked with Wells Fargo since they took over Wachovia Bank in PA. I moved to CO where their physical bank customer service was fine, but their call center customer service declined. Then I moved to NY. They do not have branches in upstate NY. There was fraud on my account that I caught by checking my account. They did not. When I called customer service they were rude and transferred me to the Fraud Dept. I was told they could not help me, I needed to go to a branch. This happened more than once. There are no branches in upstate NY. I felt they were not listening and did not care. I opened accounts in a local small town bank here in NY. They have notified me immediately of fraud twice and took care of everything for me. Wells Fargo never did this for me. 


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I cannot begin to describe the lack of communication from this bank during the PPP loan process. After two rounds of government funding, I got nothing from WF, despite applying in the first hour they had it open. All of my paperwork was in order, and my loan request was small compared to most. I’ve ended up missing out on this much-needed funding solely because of them - a blow to my business that could have been prevented if they weren’t basically criminals. I’ve already opened new accounts with a local bank. Good riddance.


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So, since this pandemic shut down walk in banking, Wells Fargo has not stepped up to the plate to help drive through lines. In addition to LIMITING daily hours (9.30-4.00), there is ONE person processing all 3 lines at my local branch.


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In this crazy time we are all living in you would expect your bank to have your back and be able to come thru. There are a plethora of customers spread over all of social media, including me, expressing their extreme disgust in this bank and how they have been denied for loans, charged over draft fees and have no access to their money. There are Veterans who are hungry and Wells Fargo is holding their check deposits for 11 days! They are people with small businesses who applied for loans and got the run around, meanwhile the bank approved the loans they would profit from the most and closed the PPP loans all together.


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On May 2, 2020, I needed to login to my Wells Fargo account. I lost my online Login ID and account number. So I called them. After almost 3 minutes of phone menus, I was put through into the queue. The robot on the queue told me the expected wait time is 25 minutes. There was no call-back option. I don't have time to be on hold for 25 minutes, listening to their music which prohibits me from working at the same time. So I hung up, and am simply not able to access my account. I plan to close my account at Wells Fargo and never come back.


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I became the new sole owner of mine and my husband's small business due to his passing. I have been trying for hours and for days to submit an application for the PPP through Wells Fargo. All of my personal and business accounts are with Wells Fargo and they have been for years. I cannot tell you how many times I have called customer service, however they do not seem to be privy to any info on this process. I understand that they can't do the actual entry... I just want to know why... I, as a female small business owner cannot get into the area to apply. 


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Very Rude and they don't care. Two reasons why. I ordered checks and never received them. Also, called Wells Fargo in Holmdel, New Jersey. Regarding charges on my account for using my savings card to many times. Corona virus. WE all had to stay home. I couldn't get out to pay bills so I used my Card. Nope they didn't want to hear it, bank charges and ATM fees and horrible customer service. After explaining to them that I have a savings account and I have always gotten cash out of ATM and I would pay my bills by get money orders, the reversed the fees.


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I wrote a check today to a painting contractor for completed work. The amount was $1,250.00. I wrote it out as one thou. two hundred fifty & 00/100 ---. I am fifty eight years old and I abbreviated the word thousand just as I have always done on every check I have written where the amount is $1,000.00 or more and I have never had a problem. I just received a call from the contractor who had waited for a long time in the drive thru line at the Wells Fargo branch I use only to be told that they would not cash the check because of the abbreviated word.


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Is Wells Fargo an international bank? No, Wells Fargo is definitely no international, we are in 2020. As of today Wells Fargo only has text message to verify identity. If you are outside of the US you won't be able to get that text-message, even if you own a phone such as a Google Voice or magic-Jack or any other service that is voice over IP, ALL OTHER BANKS ARE CAPABLE TO SEND MESSAGES TO ANY OVER IP, but they Don't? WHY? This issue is been reported since 2016. Check the following links of other people talking about the same situation **. 


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Stephanie ** is the worst manager I’ve ever seen in my 10 years of banking with Wells Fargo. She talks about others customer’s business, accounts, and their life. She vents to us customers about her own life and how she used to be in a sorority. I asked her a question about my account and she didn’t even answer my question and just avoided it completely. I’ve seen her yelling at her tellers, telling them that they're a waste of space and treating them worse than an animal without the physical abuse. What is Wells Fargo EVEN THINKING making her manager! I see her yelling at the teller and telling about other teller’s business to customers. She’s Completely power tripping! 


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I am a long time customer of Wells Fargo and have a business account and a personal account with them. I qualify for a PPP loan. I applied about three weeks ago and was given an automatic message stating that I was in queue for Wells Fargo and would be notified when they would accept my application. I got an auto-email saying I could apply last week. I filled out the application no less than seven times. Each time, the application was not allowed to be submitted (i.e. rejected) because they claimed that the name of my business was not correct.


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I have been a customer of Wells Fargo for many years. I am a small business owner -specifically a healthcare provider. Aside from caring for my patients during this pandemic, I had put my faith in Wells Fargo that they would submit my application for the Paycheck Protection Program to the SBA before the funds ran out on April 16, 2020. Imagine my surprise and utter shock to receive a notification from Wells Fargo that they failed to process and submit my application on time! As a healthcare provider I was counting on this money to help pay my staff and keep my office open during this pandemic crisis. Due to the incompetence and heartlessness of Wells Fargo bank I am now left out in the cold. 


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During these trying times, you would at least hope our financial entity has your back. Well, WellsFargo can't because their team is so unprepared and their system is so behind. Not only is WellsFrago the most technologically challenged bank out there, but its employees are by far the most disconnected, having no interest in resolving or helping callers. I have been on hold for a total of 45:39 minutes and finally got a human to pick up the phone but guess what? I have been transferred to another department. Come on WellsFargo, if your resources are limited and you have less personnel, does it not make sense to have the people answering the phones help with all matters? This is the second time I have to call and it is also the second time WellsFargo fails. I will be moving my accounts which I have had since WellsFargo was First Union to another bank. This is where my loyalty ends.


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After you open an account, you actually need to go to a branch to verify your occupation or your account will be closed in 20 days. There's NO BRANCH in my state, and nothing you could do to avoid the account closure. So I have to cancel my direct deposit to avoid a returned check... Really bad policy. Such a waste of my time and efforts.


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Wells Fargo has extremely poor customer service, but their supposed fraud department is operated by persons with the true art of being unprofessional and skilled at having extremely poor customer service. You wonder if they were trained at all. I had my account hacked and am pretty sure it was from inside WF. When calling their fraud department they treated me like I was the criminal. They also blocked me from all online activity. Even when trying to complain to their customer service I could not because they blocked me from logging in to do so. If you have WF, get all you money out. If you are looking for a good bank to work for you, disregard their big name and keep moving along.


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I am very, very angry. I'm going to take this viral!! On Monday, April 4/6/2020 I contacted Wells Fargo to dispute pending transactions charges from Target. One was for $71.10 and the other was for $23.73. They had NOT yet been posted to my account. I went through the dispute process and was ASSURED I would NOT need a new debit card. I was pleased with the call. Which by the way I was on hold for 40 minutes!


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I am a 66 years old retiree. I have banked with Wells Fargo for over 22 years. During my working years, I managed to save some money in an IRA account with Wells Fargo. I also have a brokerage account there. With the Covid-19, I saw the value of my accounts plummeted 90% which triggered the minimum balance requirement switch. I was charged $30 per month fee for having accounts there. This is adding insult to injury. I can't afford this fee so I closed the accounts. Now they are charging termination fee of $95 per account. With already very little money left in my accounts, this is a big blow to me and my family. This bank has no conscience. While other businesses are helping out those who are affected by the pandemic, Wells Fargo choose to use it as an opportunity to inflict more pain to its customers. I made a big mistake banking with them for all these years. The termination fee, is it even legal?


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It's a long story but I was a victim of fraud and a PayPal was the conduit for which the money was transferred (Not PP's fault). I attempted to contact PayPal but, of course, you canNOT get in touch with PP to speak to a living person immediately (but PP did contact me eventually) so I opened a Declined Payment case with PP and then contacted my bank, Wells Fargo. Well, the PP charge hit my WF checking account/transaction on a Saturday P.M. and on Sunday, I was on the phone with a WF Banker/teleagent. To WF's credit, WF did block the "ATM/Check Card" transaction for which I'd given PayPal years ago. I do use PP for my eBay payments and it's all been good.


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Tried getting into my banking account. BUT they have instituted a new security measure. DOESN'T WORK. Trying calling customer service. I was advised there would be a 25 minute wait. On the phone??? Tried emailing. Cannot email without signing on. Can't sign on because their "new" security process does NOT work. I have had prior negative experiences with Wells Fargo since joining them last year. When my CD matures in a week (hoping they'll even let me contact them) they will NEVER see me again. They attracted me with their CD rate. They alienated me with their complete lack of customer service.


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Our credit scores are in the Excellent category with all 3 credit bureaus. We have steady retired income but Wells Fargo denied our Personal Loan Request saying we need to approved our Credit Scores which are already in the excellent category! During this time of uncertainty due to the Covid-19 situation Wells Fargo DOES NOT care about its long time customers like us (over 20 years with Wells Fargo). We have a perfect 100% payment history, no judgements ever, no bankruptcies ever and an extremely clean credit report with all 3 Credit Bureaus. So we have decided it is time to close all our accounts with Wells Fargo and use our Credit Union for all our banking needs. So sad but Wells Fargo should not be given any Federal Government help because they don't want to help their great customers.


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I applied for a mortgage and locked in at an interest rate of 2.97%. I told our loan officer the reason for buying the house and all the plans that came with it. After about 6 weeks, right before closing I received a phone call telling me that the property needs to be treated as an investment property because my daughter lives there and I don't live there myself. The interest rate jumped up to over 4%. Since they knew from the very beginning who buys and who lives there I truly consider this wrong information and cheating. This bank is not honest and I would not recommend it. It is the second time I do a mortgage with them and it will clearly be the last time. I will switch after this is over!


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Created my checking account when they had a promo. This was back in August. I was supposed to get my promo bonus money a few months later and even messaged them multiple times to make sure I qualified for the promotion still. Of course they reassured me and told me I qualified and just needed to wait the necessary few months to get the money added to my account. Suddenly, they told me I needed to give me 60 days to add the bonus to my account. Then they decided I didn't meet the qualifications for the bonus. Then they decided they needed to forward my case to the promo division to look at my case. Suddenly, it's been almost a year and then finally I get told I won't be getting the bonus. Really nice of them to string me along and keep my money in their pockets for so long. Will never trust Wells Fargo again. AVOID


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WF customer service is testing American patience by consistently getting worse. It is the desire of WF management to see how much people will tolerate prior to moving to another bank. For long term customers like myself this is a horrible problem. Example - I ordered a RSA security device that did not arrive in the 5-7 business day window (5-7 business days, really? The device could be placed on the back of a small donkey or horse and get to most places in that time), Using the online secure messaging system I waited a day to get this response - "We apologize but we cannot answer RSA questions via secure messaging." What is secure messaging for then?!?


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I've been banking with Wells Fargo for a few years now and it seems if I may need to take my business else where. I have direct deposit from my employer. My direct deposit is held until 6am on my payday. Never once does it show "pending deposit." Basically just pops up every other Friday at 6am when actually my direct deposit is sent into WELLS FARGO the Wednesday before. They hold deposits up until the very last minute to earn interest off of your paycheck. On Friday April 3rd after calling 3 different times and hold times well over 45 minutes each time I finally got to speak with a real human.


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Trust me it is worth reading.. Today Friday I entered the Drive thru at 2:05pm, while waiting I filled out withdrawal slip & attached a note with I needed to w/d. Banker-refused to do my transaction. I accidentally said the F word. I hold my horn on waiting for one of the 3 people helping outside. Michael ** comes to my car (extremely nice man). I told him the above, so he walked into branch via backdoor to tell teller TY. I wait and wait, teller returns my ID & the envelope had $2797 CASH. What?? That is not what I ask for (multiple times). 


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I called today to get the balance on my account. So it could be paid in full. I was on hold for over 30 minutes. The female came on and said wrong Dept and transfer without saying, "Do you mind," or anything. I was put back in queue only. After 35 minutes a recorder came on and said mailbox is full, transferring to operator. Then a recording came on and said, "Sorry. No one is available," and then transferred me to a recorder than said, "Mailbox is full and no one is available to answer your call." This was at 1:30 pm on April 1, 2020. Wow that is so business to do to your customers. Thank God I won't be doing any further business with WellsFargo. If someone asks me about your company I’ll tell them to run the other way. Again I’m glad I’m finished with Wells Fargo.


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This Wells Fargo Branch has very poor attitude & is quite condescending. Not a pleasure to deal with. The tells are always very nice & pleasant. This branch doesn’t represent Wells Fargo very well. If I didn’t already have an account, I would not have an Acct based on this branch alone.


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I'm a user interface designer for a living. I can tell you from experience that everything on the Wells Fargo website is confusing and purposely designed to ensure a terrible User Experience. I just need to log in to my account to pay my bill and the only way to do it is to call them and provide them my bank routing number.. If I didn't just so happen to know that, there would literally be zero way for me to pay my bill or log into my account which means I'd get hit with a late fee. The error message, the password reset, all have design standards but Wells Fargo ensures to stay just vague enough on all of these to maintain confusion. This is what's know as "Dark design" and given Wells Fargo's past, I truly believe that this is design on purpose to ensure that you as a consumer fail or give up. I'm currently on the phone with them going on 40 minutes.


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I just found out that Wells Fargo is charging me $120.00 a year for a checking account. My direct deposit is not enough to get free checking. I was never told that this was going to cost me that much to have a checking account, looking for a new bank.


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My husband went to cash a check he received and there was an issue with the check. Wells Fargo treated him badly, blaming him for the check issue!! They were so rude to him. Unacceptable!! It will be a blizzard in hell before I ever open an account with them!!


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Beware of Wells Fargo. THEY STOLE MY MOTHER'S MONEY. THEY HAVE NO CUSTOMER SERVICE. THEY DO NOT CARE ABOUT THEIR CLIENTS AND CUSTOMERS. Save yourself money and aggravation and invest with another bank. Read the following: My mother is 96. She had a check sent from Constellation Energy for $290.64. She misplaced the check. Constellation merged with Wells Fargo. I went to my local Wells Fargo branch and spoke with Rafael **. He called the main office. They told him to fax a copy of the check, a letter from me, and my power of attorney, and they would replace the check. They lied not only to me, but to their own employee, Rafael.


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After discovering for myself I have been getting screwed over since 2012 I decided I've had enough. I closed my IRA account. The very next day I was charged a $125.00 cancellation fee. The only smooth process was them charging me the $125.00. The Advisor told me it would be 3-5 days to complete the process and have the funds in my bank account. I have been calling every 2-3 days for 2 weeks asking where my money is because it hasn't been deposited yet. I will be closing all accounts once I get them to give me My Money! I am considering contacting our State Attorney with a consumer complaint.


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Today for the first time I called Customer Service to inquire after 4 months opening the account. This is regarding my new checking account Bonus. I called and after waiting for 10 to 12 minutes I got a chance to talk to a representative. He heard my inquiry and asked me to be on a brief hold. After 10 minutes he said he is waiting from his supervisor message and again I was asked to be on brief hold for another 10 minutes.


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I have been using the Bill Pay service for 3 or 4 years. It is super easy and you can see your new balance the next morning. Now, all of a sudden, it takes several days before you see your new balance, allowing time for someone on a tight budget to make a mistake and overspend. I do believe that is the intention. Wells Fargo is up to its dirty tricks again. Looking for ways to foul people up and fee them into the poor house. Shame, shame, shame on Wells Fargo.


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I was original with Wachovia so unfortunately, I inherited Wells Fargo through default. Oh wow where do I start. For one their customer service representatives are rude and incompetent. I called about a charge I disputed from a merchant in November, I sent email communication with the merchant and myself, pictures of the the issues that was in question as well as phone records of me contacting the merchant several times, a picture of the receipt where I paid for it twice, all this information was sent to Wells Fargo. I then get a chargeback from the credit with all the evidence given the rep advised me that Wells Fargo Lost the case and showed proof of the delivery. 


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I have been banking with Wells Fargo for years and recently have had the worst experience trying to get financing for a residential home. After they have wasted about 4 weeks of my time and telling me it looked great for a loan approval, 3 days before closing... They denied me. I have other mortgage companies competing for my business but I thought it was best to stay loyal to this bank. The worst decision ever!! Please dont make the same mistake I have made and find another place to give you finance... Wells Fargo you are a big disappointment. I will be closing my accounts with you and taking to a more reputable company.


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I called more than 10 times, stayed in line waiting for a long time explaining my problem to more then 10 people but still my property insurance is not paid. I submitted my paperwork in 3 different ways but still my problem is not resolved. And the insurance has to be paid by Wells Fargo with the money from my escrow account. This bank is just a scam and I hope I don't have to work with this bank anymore.


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I have nearly an 800 Credit Score and was denied a credit application due to low usage on my cards. I’ve built my credit up and basically this company punished me for being too responsible with my credit cards. I wouldn’t recommend this company to anyone.


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I was three months ahead on my auto loan called for a pay off and got a pay off that was more than my principal balance. I talk to a customer service employee. They told me the reason was I were ahead on my payments and Wells Fargo wanted their interest so if I waited till my next payment was due it would be the same as my principal. So when I called back to pay it off I was then told that she was wrong and my pay off is almost $500 more than what it was and it was my problem.


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I had a few fraudulent charges on my account. They gave me a provisional credit then they reversed it the next week. There was a charge on there saying that I donated to a charity in London. I did not donate to a charity in London but apparently anyone can just zap a charitable donation out of your account whenever they feel like it and you can do nothing about it. I have only been banking at Wells Fargo for 7 years. It’s been one problem after another. If they can not protect my account then I have had enough. It took 3 minutes to canceled my account over the phone. Good bye and good riddance.


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Wells Fargo has an interesting algorithm. I have to report my dates of travel to make sure I don't lose access to my account, and 3 times in the past year they've found reasons to cut me off from my account for the exact duration of my trips. I've been stuck in England, Germany, and Thailand on important trips with NO access to my checking account and no way to fix their error.


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We were solicited by our bank Wells Fargo via mail to refinance our home. So my wife contacted the Loan Officer/Jeremy. My wife explained that we had been told in the past that we had to many loans, but he assured her that if all was fine on the account and we had good credit, there would be no problem since this is our primary residence. This loan process began on July 24th and ended on October 31st. We were denied the refi!


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Wells Fargo is a very known bank and lender, while the opportunities they provide are great they come with lots to them. They charge monthly and annual fees on just about everything and those can add up quickly. They charge a $5 monthly fee just to keep a savings account.


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I was in a motorcycle accident and haven’t been able to work for almost a month. I finally got my insurance check and deposited it yesterday. I was told as I have been overdrawn 5 times in the past six months, that the funds would not be available for 9 days. After already charging me $35 per event that I was overdrawn, they will not allow the funds from a national insurance agency to be available EVEN IF THE FUNDS CLEAR BEFOREHAND. Wells Fargo knows my situation —bills unpaid, out of work, etc. They are not even willing to release a portion of the funds. I’m going to try and find a smaller bank that has people that actually deal with people and real life situations. The people in the bank are actually very nice and “courteous”, but the bank and its policies are cold and ridiculous. Goodbye Wells Fargo.


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IRA Deposit made out to Wells Fargo took 3.5 weeks to transfer, Locked brokerage account during high trading periods, have 2 other trading accounts with other brokerage firms, they do not do these shady things.


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I became a customer in 1973 and witnessed in become poorly run. In 1973 I would have given it five stars. It has become too big with two many layers to provide a good customer service. Its multi-billion penalty from the Banking system was well-deserved. It needs to be broken into pieces and absorbed by another well-run bank.


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On 12/09/19 I took out a cash advance. On 12/11/19 I paid the money back. I expected the cash advance fee and the interest for the first month. To make a very long story as short as possible, here it is 2/21/2020 and the bank still has my case in resolution. When I called in January to see why they were still charging me interest, they said because the cash advance had not posted on the statement, that my payment did not get applied to the cash advance.


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Wells Fargo online banking is a joke! I made extra payments and then some principal payments to my account. You cannot tell what's what now and where the money went when you sign on to your account. I finally went to get help at a branch and the person helping me was rerouted to another dept which in turn wanted to route her back to who she just spoke to. It's an ongoing game and wells fargo is a JOKE as they are always in the news! No one at the 800 number will help you. They just reroute you and you waste most of your day trying to get something fixed that is their problem that they own.


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I  made a payment for February and they call to state the payment is late if we don't pay today.  We tell them that we made the payment on the 7th and they lost the payment in a holding account. They refuse to reimburse us for the added stress and frustration that they bring at least once a year with mistakes like this. I stated I wanted to be reimbursed in a reasonable way, ie. remove the interest from one month for the mortgage. As usual, they say they can do nothing for me like that and ask, "Is there anything else I can help you with." This is not the first time they have done something similar and today was the last straw. I am selling my house and moving just to get away from them.


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My wife received an offer for $400 to open an account. We tried to do this online, and it said we couldn't. We went into a branch and got it open. After we set up our direct deposit, we tried to set up online banking so we could transfer the money after it was deposited. Once again, it didn't work. We hand to call. After 15 minutes of being on hold, the person answered and ultimately told us we have to go back into a branch. Now we are back to a branch to close the account. We have explored many other FDIC'd insure banks online and were able to open and get things set up very quickly and easily. How is this bank still in business? Also, they are the only bank that has fees for a checking account. So stupid. Do not bank here. Ever!


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Very poor telephone service. Advisors (the ones I spoke to) do not know how to speak. They speak at the speed of sound, very mumbled speech and the primary objective being to follow a script and get the customer off the phone asap.


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After being told by a WF rep as to when I should make a payment, I found out that my payment was actually late by a couple of days (the rep gave me the wrong info). I was then charged a $38 late fee on a $51 minimum payment due. They refused to waive the fee. Worst bank ever. They deserve all the bad press they get. Stay away.


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I feel terrible that this bank denied me a normal checking based only on my credit score. They showed me an account to open that had delayed deposits and no mobile checking. What a crappy bank. I've never been so mad that a bank would deny a $9000 deposit. I guess they'll never have my business. I have a current bank account but there are other better banks than this place.


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I'll keep it relatively short and simple; I go to my local 7Eleven to grab some Swishers, I pay 10 cents out of pocket and the $1.31 remaining came out of my card WHICH HAD $1.40 of balance. So then I wake up, hoping that a transfer came in from someone close to me so I can go out searching for jobs using that money as fare for the buses. I found that my account was mysteriously now overdrafted by $6.41, and I was told by the rude and sarcastic employees that the charges were correct, despite my attempts to dispute multiple transactions. I won't be carrying out business anymore with Wells Fargo in any capacity, this is the 5th time that my account is overdrafted COMPLETELY out of the blue.


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I had an unexpected expense come up and ask for an extension of my loan. Keep in mind that I have been banking with them for over 25 years plus I have never missed a payment or been late with a loan payment in the five years of having this loan. They could not tell me after two phone calls if they could extend my loan or not. They said I would have to call them back after the unexpected expense had been taken care of before they could make a decision regarding the extension. I found this very unsatisfactory after all the years that I have banked with them. I will be closing all my accounts with them and find a bank that can relate to the needs of their customers.


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I opened a claim on a charge I intentionally put through with my Wells Fargo debit card. However, I realized I should have used a card from a different bank. So, I explained it to an agent at Wells Fargo claims department, and he was very helpful. He even sent me a follow up email saying that they take this matter very seriously. I was told that I will be getting a credit back into my account for the charge I put on mistakenly. I called back today only to find out that another claims agent wants me to withdraw the claim. How can a bank have different opinions and ideas about the same case depending on an agent? Banks should be a lot more organized, and accountable. If my claim was not the kind of claim they were going to handle, then how come the first agent was so helpful in replying that I'll get a credit in three business days, and even follow up with an email with a claims number?


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My experience with Wells Fargo was my worst experience with a financial institution that I ever had, and even having a great credit on the 700s which I am always careful with my credit and the reason being that my 2 business were newer business. I contacted Wells Fargo in Tualatin Oregon and worked with Sylvia **. This lady with all my respect do sent have a clue of what she is doing. Never a follow up, I always had to be chasing her to get answers. I was denied credit supposedly because my 2 business were newer. Again I have great credit and own my home free and clear and even asking Sylvia if they can use my home as collateral, my house is worth about $700,000.00 or more. I believe I was turn down by this institution Wells Fargo because I am a hispanic man. Why would I need Wells Fargo if I had enough cash on hand? This happened last year and by now my 2 business are doing better and I don't need this horrible Wells Fargo anymore.


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I have been a Wells Fargo Customer for many years. Trying to re-build my credit, I received numerous letters from Wells Fargo with authorization numbers, intentional misleading me for a credit card. Finally applied and was denied. My credit score dropped 15 points.


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I was notified on 2/3/2020 by Wells Fargo fraud department that an individual impersonating me in NC, I live in NJ, had attempted to withdraw funds from my accounts. He made the attempts at three different branches in Greensboro. I learned this individual, a man, I’m a woman, had my bank account numbers, a driver's license with my name on it from SC, and was able to provide them with the last five numbers of my social. Identity fraud. Aldo, thru an ACH, money was withdrawn electronically from my checking sent to an individual's name. 


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I am not a fan of writing reviews but I have to bring this up for everyone so that you are aware of how Wells Fargo ruined my life and you think about going there before banking. In May of 2019 Wells Fargo Claimed they had not received my monthly Payment for auto loan. As for over 6 years I made my payment on time. I mailed my check in the envelope Wells Fargo sends us. I had never had a 30 day late payment in my life on my Wells Fargo account or any other account. My credit score was Excellent and with excellent payment history in the 780s. When making my July payment Wells Fargo alerts me that I was 31 day late claiming they had not received my payment. Unfortunately a lesson learned I do not follow up on my payments every month going onto my bank to see if checks were processed.


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3 times they've voided my card without notice. 3 times they've sent me a new one. 3 times they've made me come into a branch to get a temporary card. 3 times they've ruined my life. So I order the SSD days ago. It doesn't come in. I check Amazon... "Please update your payment method." No.. NO!!!! I check the mail and thank GOD finally the damn card from Wells Fargo.


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Today I accidentally made a cash advance from my credit card to my savings when I was trying to transfer from my checking to my savings. When I realized this error, I immediately called Wells Fargo to ask them to cancel this transaction. They told me that they could not do this and I would also have to pay interest on the advance. I asked how that was possible when it was an honest mistake. The first woman I spoke to told me she could look into waiving the fees if I paid back the cash advance plus the remaining balance on my credit card on my next payment. I asked to speak to her manager and the executive I spoke to told me there was nothing they could do and I would need to pay back the advance at the end of my billing cycle. I asked her why I couldn’t pay it back immediately so it didn’t look like I wanted this transaction and she said any payment I made would look like a payment towards my balance and not the cash advance.


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Wells Fargo has low-level people in the branch who call the back office for everything. The back office people have scripts and have no interest in understanding the customer problem and the bank branch staff has no interest/ability to explain the problem. Customer satisfaction is not an objective. Compliance to bureaucratic rules is the only objective for the branch and the back office people.


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Wells Fargo is the most worthless bank. I have been their customer for over 3 decades. If I didn't have so many accounts, I'd switch in a heartbeat. Calling the local branch office gives a customer zero information. I understand and appreciate practices that make giving information over the phone difficult, but when I know every password and secret code and SS number I don't understand why the local branch can't answer a simple question: Was a specific check cashed? Instead I got transferred to the 800# from _ell and have now been on hold for 20 minutes. 


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I have been trying to get my money refunded for over 4 months. I have called several times. I have never received a letter nor a phone call or a voicemail. They have accidentally closed the escalated report with nothing on the report stating why and now they have lied and said they tried to contact me several times for the second time the case was opened. This will be the third time I am opening this case and cannot even go to a bank to speak to anyone. I want you to know that I am buying a house and I always planned on going through Wells Fargo (customer for 15 years) and I will no longer be going through your bank so you just lost money. I started my lending process on Monday with another company. Very frustrated. Aggravating!! I will also be closing my account.


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I've opened Wells Fargo checking account on December 31, 2019. I had no idea that the scam with the double accounts continues. On January 21st, 2020, I finally decided to enroll in online banking but was not able to do it. I called the support, and they opened the case of deleting the second account. On February 1, I tried to enroll again, but no luck. So, I called the customer and technical support, and they said that they are not able to remove it, and I have to go to the office. Such a waste of time and now, I am afraid that this fraud Wells Fargo bank has all my information, and God knows what they will do with it.


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Pretty sure this so called "Program" for veterans is just a publicity stunt for the otherwise known "Criminal Bank". They claim to have a program for transitioning veterans to show different lines of business and training, but when you apply they say you don't have skills the bank is looking for. What about a Bachelor in Accounting doesn't give you a foundation to work at a bank? Then, they keep you in waiting and you have to ask for a programmed response. Great way to show veterans value by dismissing them with an automated response. Suppose I should get more background on how to steal from my own customers (insurance dept, etc..), or market manipulation??? Thanks for wasting us veterans time.


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It’s Bad enough that Lissette ** branch manager at Altamonte Springs allows her staff to be rude to customers, MARCO ** area Manager totally ignores voice mail messages and CYA is the business practice of choice there. This is the bank that I was closed by Florida Lottery, when you win and have to get a check cashed they send you there. No problem.. At the bank they require 2 forms of ID. I gave them a Fla drivers license and a credit card. They refused to accept it because the credit card was not signed. I supplied 9 MORE forms of ID including credit cards WITH my picture on them AND PICTURE IDs from hospitals that I work on.


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Stay away from this bank. They are no good. They closed my personal checking for no apparent reason other that I received a letter that I had received an unsolicited money wire. One year later they closed my charge card. Never paid them late. No explanation. If you want a big bad bank you found it.


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I’ve waited a whole week for my new credit card to come in the mail and it has not arrived yet. I already have an account with them. I should already have been approved to get a card and should have received it already. I have to get my groceries soon. I have a life where I NEED to use my card. I can’t sit around and wait for it to come. 


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If I was able to give 1 star on this Wells Fargo company I would, my ex-friend had me cash a check as a 3rd party and the check was fake. All Wells Fargo did was blame me and say it was my fault that she cashed a bad check, customer service center did not care, they kept putting me on hold, was yelling and downright rude. They do not care about what happened, they lie all the time about this issue, my ex-friend committed a crime, and the let them get away with it. People would be better off dealing with a credit union then Wells Fargo who cares nothing about people's issues, they also back in the summertime lied and said that I was trying to take money from my dad, they also reported me to adult serve. They just continue to lie all the time.


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I got scammed through using PayPal and inquired if it was possible they could help me, though I didn't think so because they never do. They could have just said 'no.' Instead, it took 3 people to think. One said they were going through my Paypal account and the other persons' and couldn't find the transaction. (Which shouldn't actually be possible. They don't know my password). So I send Photobucket links since you can't put attachments in the message. Then I got someone who apologized that the messaging system doesn't allow attachments. It wasn't an attachment, it was a photobucket link. Copy. And. Paste. It took the last person to finally tell me they can't help. I am only staying with them because otherwise I will have to rearrange things with my Social Security account, my new job where I haven't gotten direct deposits yet, and change all my checks and credit cards. So, basically current convenience.


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I called Wells Fargo in Westgate location in Spartanburg and asked if they notarized. The lady that answered said yes and that it was no charge. She then asked what did I need notarized and I told her an I-9 form. She then said yes we can notarize that for you. So I got into my car and drove across town to the bank. The clerk walked me to her desk and stated they don't notarize I-9 forms. All employees should be trained on the same information and not say one thing to a customer on the phone and say something different in person. She wouldn't even look at me when she was talking, she looked everywhere but at me. This whole experience was very unprofessional.


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My husband has a 401k account with Wells Fargo and getting any kind of online service is an absolute nightmare. We called customer service in order to access his account online. We were passed along to several people and not only were they unprofessional, they were uneducated about how to use their own system. After an 1.5 hours they still could not figure out how to use their own system and told us to go to a branch. They looked up the branch info and got the locations wrong. My company uses Fidelity and let me tell you they do not miss a beat - awesome, fast customer service all the way!!! I recommend that those with Wells Fargo accounts switch so they do not have to continue getting nightmare customer service!!


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I called because I had a question in regards to business wire transfer. The lady said that for business I'm allowed up to 10k a day. I told her that I had an RSA key which allows higher daily transfer and that I've done transfer with this key greater than $10k in the past. She argued with me and said that I had to go into the store and get an upgrade. I said it doesn't make sense that I needed an upgrade because I was never prompted for the code this time. I asked her if she could check my account and she hung up on me. I've called many times in the past and spoke with a business rep and have never been treated this way. I am a customer at WF and have been for a very very long time. This person who handles customer service, should not be in customer service.


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I took a loan for a home by Wells Fargo and that very same year I paid off the loan. Nearly 3 months later I got an email saying my check for escrow was going to expire. I was none the wiser because I never got any mail from them regarding an escrow check. On the phone I gave them my personal information and asked if they could simply deposit the money directly into my bank account. They said no because my bank account doesn't have my co-buyers names on it, and they cannot verify that it is even my account because it is not a Wells Fargo bank account. I asked if they wanted to do a three way call to verify we are all us, but they said no. They know my co-buyers are in another state than myself and continued to ask me to sign the check with them. They then said I could have my co-buyers notarize a document giving me permission, I was the primary loan holder, to have the money.


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Wells Fargo refused my cashier’s check deposit at the teller's window. Their stupid excuse is: “We cannot verify it". It took me 30 ** minutes to call Suntrust bank and get the branch manager to verify It’s a legitimate check. What a waste of time. NO wonder their earnings numbers were very low. If it wasn’t for my established online banking bill payments and the Prime -2 line of credit that I had from Wachovia I would have closed my account without hesitation.


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I put 5000 dollars in CD in Wells Fargo and now they are gone. No records, no account number. It was 10 years ago in auto-renewable CD, but I could never think that they would just steal the money like that. Money didn't go to the government either where I would find them otherwise.


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I had a direct deposit from social security that Wells Fargo kept my last deposit to cover a overdraft which is in violation of federal law per the 9th district court and wells fargo said that they didn't care. They weren't going to release my money to I guess they think that the law doesn't apply to them.


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I needed to deposit a cashier's check into someone's account, I had all the info I needed. I was told by the clerk that my bf was scamming me and relationship was a fraud and that I should run. I wouldn't recommend this bank to anyone. I'm contacting my attorney to press charges for harassment. Wells Fargo sucks and is the worst bank around!!!! Avoid them at all costs.


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I have had my Wells Fargo account for 15 years. I chose them at the time due to the availability of ATMs, but after ATMs became less relevant, I stayed due to not wanting to go through the hassle of changing direct deposits and automated charges. My wife and I have always been excellent customers with a large savings account and a credit card that was paid off monthly 


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I made an overpayment on my credit card account in an amount over $2500. Once I realized what had happened I called for a refund check for the over payment. The payment made was to pay off the balance of may card. When I called to ask for a refund check I was told that it would take up to 30 DAYS to receive the funds. We live in the year 2020 and electronic banking. What in the world could take up to 30 days to “research” the amount before refunding it? As most people know the banks hold onto your money in their accounts for extra time to make interest, OFF OF YOUR MONEY. Needless to say I will never use my Wells Fargo credit card again. There are plenty of other banking systems out there that do all the same things as Wells Fargo and have a lot less hassle. I can see why Wells Fargo gets only a little over 1 star for their services. Seems like they are going by the play book of Bank of America.


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Heather who works at Jupiter Buckingham branch in Garland TX did our notary. She provides good customer service and very professional. This branch has friendly employees including the tellers. I highly recommend this bank.


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I am out of country and this massive bank cannot get me back online, saying they need to text me but cannot text me here and will not email me because to send me a code via email would make for a security threat. WHAT a crock! I just got my password changed online while abroad but cannot get a code? Try calling for help but have a pillow, water and be sure to use the restroom ahead of calling, as it is interminable. The very first business I will conduct when returning will be to close all my accounts there. This troubled bank with a history of illicit activities should be really trying to work on image, but not so. You have been warned.


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When you have a debit/credit card you tend to spend money or even send money to friends/relatives. Wells Fargo your sales team is amazing, I must say, however your actions speak louder than your words. I have been a member with this bank for 1+ year and I sometimes get fees of $15 for too many online transfers from my checking to savings. My boyfriend, (also a member of the same bank, as we signed up together because you guys said we would earn an extra $200 and then when the $200 never came you said “this expired the day before you signed up. I’m so sorry about that”. Again actions speak louder than words.) is a better saver than I and never ever gets charged with fees.


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If you are ever going to stay overseas for a length of time, please don't use this bank. They will block your ATM bank card without you knowing it. It has happened to me twice. There are no Wells Fargo branches overseas. The help online is the worst. You will starve for a week at a time, I did. They rarely respond to emails and when they do they have no clue as to what is really going on. If I return to the US I will immediately close my account with them and go with a more professional bank. I could easily fill up pages and pages of complaints against this bank. Too bad I had to give it a star rating otherwise I wouldn't.


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Most reviews are written immediately - before you get to see how a company really operates. Well, after a few months illegal late charges kept cropping up on our monthly statements; and in every instance they removed them advising "unknown reason". After the continuation of these illegal fees - and their reversal of them every time - we are leaving. The illegal fees aren't a mistake, they are part of an organized and orchestrated illegal activity this bank is involved in to illegally bill their customers purposefully. I can forgive mistakes, but this bank engages in knowing illegal behavior with the hope only a fraction of their clients see their charges.


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My husband and I received some money from family members when we got married 2+ years ago at 18 years old. We booked a honeymoon to Memphis, TN but quickly canceled the honeymoon not even within 24 hours of booking it. We were told they would open a case for the refund and in the meantime were refunded the $1,600+ that we spent. A week or two went by and we got a call from Wells Fargo saying we owed them $500+ dollars because the company's refund policy was different and you didn't get 100% of the funds back (not even after only 8 hours and then cancelling). We were threatened many times and saying we were going to jail if we didn't give them their $500+ dollars back. 


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I've been a long time Customer with Wells Fargo and have had an outstanding account. I've always had a large amount of savings and Checking has never been an issue. I received a letter sating they were closing my account and I can't be a customer any longer for "Business decision". I now have to change everything during the Holidays as well as my companies financing etc. I'm at a loss for how a company can do this to its valuable customers?!


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I accidentally made 2 payments on my card and called Wells Fargo customer service up to ask to have one of them cancelled within 5 minutes of mistakenly making the payment. They informed me that they could not cancel the payment and it would have to be processed and only then could they reverse the payment, which could take 11 days. Most other banks will cancel the payment immediately and no further action would be needed. But not Wells Fargo. They said that they would have to let the payment go through (1 day), then they would reverse it and it would take up to 11 more days for it to be refunded to me. Why is that? Most transactions in today's world can happen within a couple of days yet they can't do that? This is ridiculous and shows how bad their "processes" are that they can't immediately cancel one of the payments.


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I have submitted everything that was requested from retirement services on time. Although I’ve received my paperwork two weeks late I was told by representatives that the paperwork was sent out on December 5. Did not receive it until December 15. I’ve called to speak to another representative. They sent out another packet for me to fill out again on that Friday. Saturday morning I received both packets so they have everything that was requested from me. Then I was told that it takes five business days to make sure all the paperwork is turned in and right order to process. I have explained that this is the finances that I would be using to cover some late bills that me and my wife had. Most importantly to cover my kids Christmas this year because we had some financial difficulties paying some other things off. 


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I am the outgoing Treasurer of a car club. My term as Treasurer is over. The new President and new Treasurer and I drove from three different corners of the Valley of the Sun (Phoenix area) to meet at a central Wells Fargo bank location on Saturday to take me and the outgoing President off of the club checking account and add the new President and new Treasurer. There was no business banker at the central bank location, so we had to find another branch that had a business banker available.


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Wells Fargo mistake causes me to be overdrawn $470.00. Four days later still no response. Now I have no means to travel to the family for Christmas. No wonder Wells Fargo has worst reviews in the industry and are always in trouble with the government. Bunch of crooks need to be exposed.


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Went to Wells Fargo to deposit money in a friends account so they could go Xmas shopping for their 2 young girls. I tried to deposit cash and the bank said they do not accept cash from a none bank customer. What a stupid rule, of course I would never become a Wells Fargo customer because there is always a long line.


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If I only have 5.00 in my account and I go to purchase something for 5.01 my card is declined which is cool cause it's not in there! Although you let some hack job make a atnt payment that I did not authorize for 198.00 pull it off my card even though there was only 35.00 in the account! This was not done through a routing with an account number a.k.a. electronic check, they pulled it straight off my debit card!!! When I asked how that could happen the lady told me it's at the banks discretion! They also made it a reoccurring transaction!! So my question is how does a bank decline the same card if you go 1 cent over but lets someone in Dallas Texas pay their phone bill with it for 198.00 with only 35.00 in there!!! It's at my discretion that I am going to be changing banks very soon and like y'all told me I have to deal with being overdrawn near Christmas for 7 to 10 business days.


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Dear Wells Fargo. I made a charge on Friday night. The charge went thru without an issue. On Saturday without notifying me till 1:30 in the afternoon you overturn the charge. I approved the charge via text but rather than you releasing the funds to the party, I was notified that I have to have that party put the charge through again. If this had happened when I made the charge on Friday 15 hours earlier I would have had no issue but now I have no idea how to get the money to the recipient. It was a fundraiser event for a friend.


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I have since 2011 with Wells Fargo and on this last 2 years they have become really bad. For one overdraft they charge me 35 for each the transactions that I did before. I call and they told me that I dont qualify to get a refund. I WASNT ASKING FOR A FAVOR. I WAS ASKING FOR MY MONEY BACK THAT THEY TOOK FROM MY BANK ACCOUNT.


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WF, at the last minute, got another appraisal which was 25% lower than the two we had done. They wanted us to reduce our selling price which would lower their risk. So the sale didn’t go through and my contingent sale fell through, causing loss of $10K in earnest money and another $7K in lawyer fees. They also played bait and switch twice. Promising a 100% financed deal then at the eleventh hour said they needed a 20% carry back loan. I will NEVER deal with Wells Fargo again!


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Wells Fargo defrauded me out of thousands of dollars by forcing an incredibly expensive insurance policy on a vehicle that I financed through them. Once the smoke cleared they ended having to pay millions back to the customers who were defrauded by these crooks. A check that should’ve gone to me was made payable to my trustee. The trustee advised these scammers that they could not accept the payment bc it was not ordered by the COURT to withhold a payment that lawfully should’ve been payable to me. I’ve called several times to deal with this matter to no avail. Currently on the phone with them now! I WANT WHAT RIGHTFULLY DUE TO ME! Btw they’ve also violated my BK protection rights. So tired of these scammers. I will get what mine and they will pay me for the time it took on hold/writing this review. SIGNED: STOP PLAYING W/ MY CHECK.


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I have had Wells Fargo twice now and both times I have refinanced with another lender because of the hassle of using their website. If you mail in a check or pay over the phone Wells Fargo will be fine. Their website is the worst piece of garbage I have ever seen. Hopefully they will integrate with the bank app and website but until then stay away.


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I talked to customer service about the saving overdraft charge and the tax. They explained or at least tried to explain what it was for. I asked since now my account was in the negative will I get an overdraft charge? Was told no, when checked my account I had two fees. Called customer service again and the person said I get my fees back if I opt out of overdraft protection. I told her I didn’t want to do that. I wanted to know why I was charged when told I wasn’t going to be. She said could not tell me why I was told that. 


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I am a recently retired Senior Citizen. I rolled over my 401k to an incorrect account at Wells Fargo Bank. Wells Fargo won't talk to me so I hired an attorney and they aren't responding to him either. I need my 401k funds for a multitude of reasons, not the least of which being cancer treatment for my daughter. If a deposit went into my account that wasn't mine I'd need to give it back - Wells Fargo needs to help me obtain my 401k funds and respond to my attorney. Very poor optics -- just WRONG!


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Wells Fargo SUCKS. Dishonest fraud. They say you are pre-approved and give reservations number. You go online, give them your personal information, let them do a hard pull of your credit. And then refuse you credit. Never Trust Wells Fargo.


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Go on to make a payment. See $.80 charge for interest on cash advance. Scroll down see 2 other charges. Call the bank and they will give me back $.80 interest & $10.00 fee for cash advance. I however can’t get the money from the cash advance. She said she seen it was deposited into my checking. I asked her to point it out. When she couldn’t find it she then told me she never said that. Now they have to investigate. The first person on the phone said it was a BANK ERROR. If I made an error to the bank they would want the money the second it happened and now I have to wait 10 business days. I think they should have to compensate me some type of money. This is not the first Bank Error with Wells Fargo. But it will be the last. Moving on to a new bank. EVERYONE PLEASE CHECK YOUR CREDIT STATEMENTS VERY CAREFULLY. Just another crooked way for them to make even more money.


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I open the checking and savings in August of this year based on a $650 promotion. I received the 400 not 650 due to a financial specialist error. A savings account has 0% interest earned on it and they wanted me to add 15,000 to this account. There were so many rules and regulations between the checking and savings to get the promotion it was very confusing. When I came back to do my cashier check for the deposit I asked the teller a manager and the financial specialist, "Do I put this money in the savings or checking they said checking." Now I dont get my $??? Craziness. I'm closing my account as soon as my direct deposit is redirected!


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I have been a Wells Fargo member for maybe too long. I have a checking and saving account and for some reason Wells Fargo can charge 12.50 and sales tax for transferring my money from my saving to checking to cover a bill. When asked why was told by customer service that if they transfer the money there is a charge that I should do it instead, I asked them how I would know if I know there was money in the account to cover. Got no answer for that, now my account is overdrafted because of the fees and the bill I was trying to get paid will become a 35.00 overdraft fee. I do not know about anyone else but I cannot watch my account 24/7 to keep from getting the fees Wells Fargo seems to like adding at will. Would love to change banks soon so if anyone has a recommendation please let me know. ** Dawn **.


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I live in Ocala, Florida and three weeks ago fraudulent activity in the amount of $300 happened on my account. I changed account numbers, user name, passwords and even added a verbal password to my account. I contacted all entities in regards to auto withdrawals to pay bills. They repaid my money into my account. One week ago it happened not once but 3 times for $300 each. I made another claim and I was denied. They are to protect our money and people are still able to take money out of your company. After being with bank for several years I am going to tell do not bank with them. You're going to lose your money and if you decide to bank with them GOOD LUCK LOSER because that is what you will become.


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On 08/16/2019, I filed a claim for the amount of $14.95. On 08/28/2019 they credited my account with the sum of $1,251.54. I called WF, spoke with a female agent, informed her that they credited me with the wrong amount. The agent said, it was for the claim that I filed. I told her that I disputed $14.95 and not $1,251.54. She insisted that it was for the claim that I filed. I then asked her to please confirm what company or entity I filed the claim against, but she said she didn't have that information. I told her that this money does not belong to me and has to be reversed. She said "Ma'm, that's your money." 


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I tried to pay a bill online through another merchant. The website continuously give me an error message. When I looked at my bank statement, the monies was actually coming out. I disputed with Wells Fargo and the stated "my money would post back to my account within three days if the merchant didn't request the money." On the third day, I called and spoke with the representative explaining that the merchant wanted a fax number to send over a form to release the hold. I was advised by the Wells Fargo agent that they didn't have a fax machine for the merchant to send over such documents. I was also advised that I needed to open a case, in which I did on 12/3/2019. 


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Just got off the phone with customer service. Apparently I have a limit to my withdraw with their everyday basic checking account. I have great credit and no delinquency but I have a limit. They say I have a limit and will need to go to the branch to make that withdraw.... They have limited banks and they open 9-5pm. How am I suppose to get enough money to cover my rent if my withdraw limit is 300 for atm and I have several thousands in my account.


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This company really is the worst. Their fraud department is laughable. Their flags never go up when people are stealing from my account or using my debit card for their Uber rides, but any time I try to make a large purchase - this time it was $200 - they decline my card and expect me to stand in line and call them to make sure I'm the one spending my money. It seems like Wells Fargo wants to have my card declined whenever they think I'm spending beyond my means, which isn't for them to decide. It's Christmas time. Is a $200 purchase really that outrageous? Will be changing banks as this is the third time this has happened.


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Yesterday I deposited a refund tax check from the state of Alabama for $535.25 into my checking account at the drive-thru window. Later when I looked at the receipt, only $400 had been deposited, and $136.25 had been withheld to be deposited the next day. I went back into the bank and asked for the full amount to be deposited. After much discussion and comments by me about the $1 billion in fines given to Wells Fargo on Friday ($4 billion since 2016, and the $1 billion for auto lending & mortgage "bad acts" the highest fine ever for the Trump administration!), they refused to deposit it.


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Out of 5 calls I got hung up on 3x. Not miss connection. Hung up on because they did not like the fact I would not give them all my personal info over the phone. That's great customer service. Wrote the contact the board of director email service 3x. Never heard back about my complaint but did get a phone call about a survey I did not take about customer service. Actually wrote all of the board of directors 2x and still did not hear back. They care more about a survey than they do the customer. 40+ years with the same account and I get treated like **.


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I sent a payment on 11/15/19 and it posted on 12/2/19, so a late fee of $38 was charged. It doesn't take 13 business days to post a payment. I have an excellent payment history with Wells Fargo and they refused to credit. I will cancel all my accounts and move my investment account. What poor customer service they practice.


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I decided that I would bank with Wells Fargo and I must say, it has been a horrible experience! I’m in shock at how poorly they are allowed to treat customers. I completed Online application for a checking account. I received a call from a banker to set up an appointment which was very aggressive. When I was late she called three times. I told her from the beginning I didn’t have much time and she insisted on setting up the account. So she puts me through the whole process and then tells me that she can’t deposit my check before the holiday because it was post dated for a few days later. I understand That the check was dated later but why would you waste my time setting up the account when you had the check in front of you the whole time?


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I got a Bob's Furniture credit card from Wells Fargo thinking I can just pay it off like I was told by customer support when I get the money. I transferred all the money that I owed them to pay off the amount but come to find out the charges that are charged take 30 days to process. So there is a credit to my account of 9000 and nothing happens with that money until after 30 days. I tried to have some money transferred back to my account because I got overcharged but I’m not allowed to touch my money that in the account til 30 days from now.


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Wells Fargo is taking me to court over an overdraft fee that I left unpaid from over 10 years ago. Before 2009 I had an account with Wells Fargo. I had just gotten a new job, and was getting paid and decided to take $20 out of my account the same day that the paycheck was getting deposited. I checked to make sure that the balance was there, and later discovered that transaction caused an overdraft fee. I called to dispute the over draft fee, but after speaking to a manager I was told that I shouldn't have been spending Wells Fargo's money. I refused to do any more business with Wells Fargo after that. Today, I woke up to a phone call from the Falcon Group who are acting on behalf of Wells Fargo. I was told that Wells Fargo is now suing me for the amount of $1,400 but are willing to settle out of court for roughly $300. I decided to let them take me to court.


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Don’t even want to bother at this point to explain in detail so will make it as clear as possible, I been a customer of WellsFargo since 2006. Have never had a problem conducting business even when Bank was under scrutiny and criticized. I’ve I filed a claim with bank on lost/stolen card and unauthorized charges. Now in my 13 years with them this has only happened before and it wasn’t a problem then to correct the problem. This time after speaking and explaining my issue with this charge repeatedly to 3 different bankers on the phone for a long period of time the Banker came back on the line to inform me that they would NOT BE ABLE issue a credit on my account and I would get further details in the mail in a few days. I don’t want a credit. I want Wells Fargo to help me recover my money. 


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I tried to organize urgent international online transfers through WF. I found them to be confusing, slow, more expensive and much more difficult to track compared to another service I tried as a backup. I received 4 different time frames for delivery. One quoted 2-5 days. Additionally there is a daily limit that ends up adding expense and delaying the process as I had to space out the deliveries. Every one of the 4 transfers is at the 5 day end of the spectrum. Customer service mis-transfered me several times. They do not listen to the questions being asked; just parrot back stock answers. I get great service at my local branch but dealing with any corporate WF processes is a pain. There are faster, cheaper, more responsive ways to transfer money and WF is too big to care.


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I would give zero stars if I could for this institution. Wells Fargo lies and gives no value to their long-term customers nor their business customers. I've been a Wells Fargo personal account and business customer for over 30 years with multiple accounts including mortgages all in good standing. Recently Wells Fargo closed my business credit card that we use for vendors with absolutely no warning or notice. We had this specific account for ~5 1/2 years with zero late payments and excellent credit rating. Recently we decided to pay the account in-full because of a huge payday for the business, and without any warning they shut the account down.


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I decided to open a new checking account and for whatever reason I chose Wells Fargo. Big mistake on my part. My card has been declined almost every day since opening my account and I have sufficient funds to cover my everyday spending. I was denied an ATM withdrawal after I called in to notify them and increase my limit due to a family emergency that would require me to do so. I don’t drive and on the day I was trying to use my card and withdraw money I went to 3 different ATM’s using an Uber only to be told no at every ATM. It’s infuriating that I paid for 3 rides only to be declined at the next stop.


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I have been a business client for 10+ years and recently deposited a check from a regular client for an amount that was not unusual. For no reason they put the funds on hold for 10+ days causing me to have to cover my payroll and bills with their other products. I called and they pointed me to the branch. The branch could do nothing for me. This is immoral and ties the hands of small business owners and should be illegal. I am moving all my accounts.


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It recently came to my attention that fake accounts were opened in my name. It took 12 people to resolve a simple a simple issue and over an hour just to get access to my account. Never again. Stay away.


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I would never bank with Wells Fargo again. I have a mortgage with Wells Fargo as well as a credit card. Also, I have a Wells Fargo in the building of my job. This is why when I received an offer to open a checking account with them and receive $400, I thought it was a great time to try them out. The promotion stated that I needed to have direct deposits totaling $3,000/month for 3 consecutive months within the first 150 days of account opening. I received the offer in May and opened the account and changed the direct deposit with my employer. Unfortunately, my employer requires a prenote (meaning the direct deposit change will not become effective until after an entire payroll cycle has been processed). 


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I am making auto pay from my bank to Wells Fargo. I had never been late. One time for some reason, my bank skip a payment. I called and the lady said since I had never been late, as courtesy, she would waive the late fee and interest fee. She ended up only waived the late fee. I called again, Wells Fargo refused to waive the interest fee even though I already paid 7k to close off my loan. Very disappointed! I would never have any business with Wells Fargo again.


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We worked for several months putting together a deal. We invested a lot of time plus attorney's fees. We got the loan documents a day before signing and saw that they did not reflect the deal we had negotiated, and I don't mean they were a little different. The document basically gave the bank complete authority to change the loan in any way they wanted to. They then lied to us about what the documents said, which wasn't cool.


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I made a payment on a loan and kicked it back stating that I did not have an account with them. I made my payment on the secure web portal. They took payments on my account for the last 8 months on the portal without any problems. I get the statement today with a late fee. I called them to have the fee removed and I get that they cannot talk to me since I am not the primary account holder. They will take your money, add fees for no reason. Stay far away from this bank.


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They advertise the “rewind “ feature. If you acquire insufficient funds fees the day prior to a direct deposit by 9 a.m they will refund the fees. Well unfortunately with a job change I acquired a few fees a few different times. Anyway, they say the account was negative 2 days prior but the nsf fees hit the day before my direct deposit. The rewind feature says it will refund the fees but the rep says I would of had to have a deposit by 9 p.m. the days the fees hit. That is NOT what rewind is!! That is NOT what it states!! That is very misleading and false advertising. I can’t wait till I can get all my money together so I can bank elsewhere. We have been a very long time customer. They just take your money left and right and try to justify. I have a list of issues with this bank but this is the most recent one. Those fees refunded would be such a help! Thieves.


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Today 11/21/19 I went to WF bank at 1701 N. Harrison Ave Cary, NC 27513 to deposit a big amount check. Teller ** helped me to deposit. She told me about 5K will be available by 11/25 and rest will be available by 12/3. I asked her the reason for such long hold times. She was trying to explain and a personal banker ** came and stood next to me. He told me they would give back my check and I could leave. I told him that was not the answer to my question on long hold times and it was very rude for him to say so. He said "yes". I am totally upset and disgusted to receive such poor customer service. In addition to the bad reputation the bank has, this is a clear sign to find a better bank.


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Very rude and unprofessional. I was told I would be receiving a call back about a complaint and never did they will take money out your account without you knowing and takes their time giving it back. I would not bank with them. I told them I would be banking with someone else and they told me they didn’t care.


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I'm going to make this short because it's a huge fiasco. Simply, Wells Fargo allowed a fraudulent transaction happen in our business account. Not your normal online loss, or stealing a card kind of fraud. No. This institution allowed someone with a fake ID with my husband's name on it from a different state (NJ) walk out of one of their branches in North Carolina, with almost 10,000 dollars!!!


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I have now requested my third replacement debit card! The initial card went to an address I moved from when I specifically took my time and sat in the Florence, SC branch to change the address and request a new card. Temporary card expires and welp no debit card. Now after waiting 3 weeks no card still and if I talk to another SCRIPTED employee, I’ll scream!!! Closing account, my mattress is a much better option!


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For three days I have tried o contact Wells Fargo to schedule travel to make sure I will be able to use my visa. The internet site does not have Colombia listed so I was instructed to call 1800-869 3557. After calling for three days multi times each day. They requested account numbers. After few minutes. "Your was interrupted. Sorry for the inconvenience. Please try later." I have tried other numbers which resulted with the same runaround. I am exhausted from this bs. When I return to the states all accounts will be closed. Terry **


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I needed a check in account for my direct deposit. I opened wells Fargo checking and in the site there was 400 dollar promotion going on. I had to reduce my tax saving deductions to add to 3000 dollar of direct deposit every month. But suddenly my account got closed without any notice. And due to account closure they denied the bonus also. Even though I met all the conditions for the promotion. Also they opened a complaint and made me wait for 2 months and came back with the same answer. It’s just fake promotion and fraudulent bank, I have ever banked with.


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I have been banking with WF for 8 years now. They lock my debit card 5-7 times a month. Also, you MUST talk to a rep on the phone or in store to get it unlocked because even though the automated helper says your card is now unlocked, it's really not. I always use my personal desktop attached to an ethernet cord to access my online account, but I always need to go through security steps to access my statements!? If you want to have to jump through hoops to use your debit card and access your statements, this bank is your you!


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I went to Wells Fargo to try to get a Secure Card because I am not a permanent resident. When the bank began the process she saw that my data was incorrect and began to tidy up, but she forced me to sign a document that I did not want since I had been watching another gift before. I realized that they made a big mistake on their account. They opened a ** for me as if I was resident and I am non-resident, because I work here only in the seasons. How is bank opens an account for you to consult your documents? Not really knowing if you're American or not? I felt injured, and I don't trust them anymore, because they can very well use all my data to do whatever they want since they don't need documents to prove anything. I am very upset about the situation and intend to change banks soon, because they are not reliable. PGA Boulevard (Gardens Mall) Palm Beach Gardens agency.


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As an employee working at a title company, I deal with Wells Fargo on many transactions. They do not care about your personal information, running up expenses wrapped up in your loan package, are NEVER on time to deliver a closing package, always blame the title company for royal screwing up their clients' loans, and they are an ethics disaster. Would never do business with them. FIND A CREDIT UNION.


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My daughter worked for this bank. They are unfair and unethical. Her branch managers were great but as a company in a whole employees were treated awful. The branch my daughter worked at for 5 years closed. Instead of the bank just placing the 6 employees positions at other branches if they wanted to move to another branch. The Human Resources made them apply for jobs st other branches. Even if it was a lateral move. The employees were told they would get severance packages if they chose to leave. They were told 3 or more months ahead of time of the branch closing. My daughter took a different job. The new company hiring her said they would wait for her branch to close before she started so not to leave her branch short handed. She was to begin September 23rd 2019 with her branch closing Sept. 18th.  


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BEWARE of FALSE ADVERTISING by WELLS FARGO. In March 2019, unclear about the wording of the offers which stated a "cumulative monthly total" for the direct deposit, I called customer service AND visited a branch location to clarify, providing my planned monthly deposit and the 3 month cumulative total. I was advised in both cases that my amount was correct and therefore set up my account accordingly. I continued to deposit this amount for the required period only to learn at the end of the period that I did not qualify because the "cumulative" amount was actually supposed to be an "each month" amount.  


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I am currently financing my car loan with Wells Fargo Auto, and it has been a pain to have to call customer service to make extra payments. Wells Fargo Auto does not have an online request for making extra payment towards principle, unless you opt for autopay (ALP), or it could ONLY be requested through customer service with a phone representative. 


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My wife and I went to the Westshore branch to open an account. We were fortunate to be assisted by Personal Banker Alexandra **. I have never experienced such friendly, knowledgeable and efficient service. I can see why she came highly recommended. With employees like this Wells Fargo will go from strength to strength. Thank you very much for assisting me and my family. Looking forward to many happy years banking with you.


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Since we have switched to Wells Fargo 5 years ago we have counted all the extra ** charges and the absolute crap customer service. It really is disturbing that your company treats people the way that they do and when you really need help with fraud charges they say, "Oh that's not good but nothing we can do." All those charges your company gives out and you still can't help out the real people in a crisis. But when all banks end up closing because of the broken trust from the people then I guess that's when it will finally hurt your company pocket. The ** part is I'm stuck and have to use a bank because our society has gone from a cashless society to a charge society and look our debt is through the roof as a country. I'm tired of your ** atm fees and your ** customer service. 1 star because like everything else in our world we have to minimally give you a participation trophy. Should be 0 stars cause your crap service.


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I was refunded money to my account. They straight up lost my money and refused to do anything about it. I went to this bank because my mom had them for 26 years and now she's even leaving them because how I was treated there. I was lied to by 2 of their staff and the others were plain rude


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I recently went to Wells Fargo for medallion stamp which was required to transfer some assets. The individual helping me I had an issue explaining her steps and procedures. Overall it was an attitude. Putting that aside we managed to get through the process. My real issue is it at the end she made photocopies of my paperwork. I thought she was scanning the documentation so that they would be attached To my online file. I could not believe my eyes. I said, "Why would you be keeping copies of my individual stock, Brokerages accounts, Social Security numbers etc. and hard Print. Where do you keep them?" She said, "All in our safe."


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I have multiple student loans with Wells Fargo and decided to accelerate pay off by adding an additional automatic principal payment each month. I spent quite a bit of time trying to do this on their website and eventually called customer service, who explained "that is not supported". Strange - but I eventually figured out why. The rep directed me to go through my bank and add an automatic bill payment. Okay - I did, and the monthly additional payment began to occur. After a few months I noticed my principal wasn't coming down, so I checked the payment history; thank God I did, because Wells Fargo was taking the bulk of my extra payment and applying it to INTEREST, not PRINICPAL.  


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Camillo ** a cust serv rep in Tampa, convinced me over a 2.5 hour period to try this work at home scheme. We went over this ad over & he pushed and pushed, fraud resulted, WF refuses to make it right.


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I have been banking with this bank for more than 18 years and have my retirement accounts and savings for my children. After saving for my daughter's college fund, now I am ready to take money out and have been trying to take the money out for the last 2 months with no way to take it out. First, they told me that I do not have an application for my daughter's account which I have been saving for all these years.


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Needless to say, they suck. They’ve been penalized multiple times for fraudulently opening accounts under clients’ names to meet quotas. My displeasure came with a ring I bought that had to be financed through this ** show. I’ve made all my payments before the due date, but I was careless one time and paid my amount one day late and was slapped with a hefty late fee despite my good standing. Literally, one ** day. No grace period, nothing. I knew their reputation, but I should have known ** can sink lower. Avoid at all costs, I should have gone to a different jeweler.


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I have been a dedicated member of Wells Fargo for over 10 years. Recently I applied for a SBA Loan with them and discovered that they were not user friendly, abrupt and not willing to work with me. I have excellent credit, managerial experience, and collateral. The denial reasons were very questionable. In fact I was asked to have a cosigner with a perfect credit score. They welcome you when you deposit your money but quick to deny you when you want a loan. Please beware of who you trust with your money. They are in the community but very unwilling to work with you. BEWARE #StayoutofWellsFargo. Research before you deposit your money. Please be smart and withdraw your hard earned money. Be Blessed!


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On 10/22/2019 I opened a claim for 29 transactions, due to me losing my iPhone and having all of my information on it, I was informed that the claim would take anywhere from 2 to 10 business days. The following Monday, I called in to check the status and was informed by a claims specialist that they were working on my case, I should either see a credit later on the following day which was 10/28/2019, or the case would be resolved not later than Wednesday, which would have been 10/30/2019. The moral to my story, you are supposed to be upfront and honest but you lied to a customer, all calls are monitored and recorded, someone needs to be retrained, and don’t lie to customers. Pay me my money!!!


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My wife and I opened a savings account with a large sum of money. While at the branch took notice of an offer to get an American Express credit card with the promise of charging $3,000 in the first 90 days and they would give you $500. We applied for the credit card and were turned down. Our credit score is around 835 (they claimed that our score was 850). Our income is well above $100,000 per year and we owe no money on anything but our house. We were turned down. No satisfactory answer was given and they claimed their lending criteria was proprietary. The only answer I can come up with is that we pay our bills in full on time every month and so will not make them any money on interest or late fees. But they will still make money from the rate they charge the retailer for using their charge card services. Deceitful and discriminatory in my view.


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Good Day everyone! Please be very careful with depositing money at Wells Fargo ATM. I deposited $300 dollars on 10/2/19. On 10/4/19 they made a $240 adjustment to my account! My account was robbed by Wells Fargo! I disputed this judgment! I am still waiting for my money! This is not fair. I have no idea what to do! If anyone can help me. I do not make alot of money so $240 is alot to lose. I hope no-one else experiences this.


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I recently opened a Micro Center Credit Card which offered 5% discounts when using the card for in store purchases. As a long time Micro Center customer, I was interested in the option of using "their" credit card for the additional savings. I have since come to realize that this credit card is an attention trap. For payment, Wells Fargo does not offer the option to have the balance paid on the balance through automatic payment, which should be a red flag to responsible consumers.  All reputable credit cards and consumer cards offer automatic withdrawal of the outstanding balance to be paid automatically. Wells Fargo does not make this option available, which I have no doubt gets their customers generally with late fees. This is a disrespectful practice, and something which I will not support, which is why I am cancelling my account with Wells Fargo and Micro Center.


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I have a home mortgage with Wells Fargo. I got my mortgage updates recently from the bank and found there was an error. I tried to contact the person who is in charge of this matter. I sent an email and got no reply. Called few times and noticed her mailbox was always full. I am very unhappy with the service.


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This bank is a huge headache and unless you want to spend countless hours arguing with customer representatives, I would suggest you choose another bank. The two stars I give are for the only one person that could assist me with receiving a new card after a fraudulent activity happened on my account. When I had the same activity happen, no less than a month later, they made it so much more inconvenient for me to get a new card. I wish I had her information to write a positive review for her as she activated a new card and put the new card in my digital wallet and it was the first time I started to use Apple Pay with my phone. I was so excited and happy to 1.) feel up with the times and technology, 2.) happy that I didn’t have to wait 7-10 business days to get my card, then activate it and then be able to use it. 


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I will never try and Refinance again through wells Fargo. This is my first time trying anything like this and instead of giving me options they just gave me one and went with it, so I tried to back out but they took my money $540 for an appraiser but they never came out or even contacted me so I asked if I could get that money put back in my account and I had no luck. So I guess I learned my lesson from that experience.


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Due to a formal complaint Wells Fargo closed my account for no reason many years ago. (I was involved in the many class action lawsuits regarding Wells Fargo for excessive phone calls) Because I do not receive paper statements, and Wells Fargo closed my account, I have been paying my loan off on line. The Wells Fargo website will occasionally lock me out though I have password codes/ and auto fill in. Because I do not have my account number, I am unable to call, pay my bill online and have to travel 1 hour to pay my bill.


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I got a credit card back in 2007. Closed it in 2014. I have been paying ever since. I have asked for lower interest rates with no success. I was given credit at a time when I did not have the income to pay. The customer service is the WORST! Horrible bank! I just tried to get my account number to transfer the balance to a reputable company, and they refused to give me my own account number! When you are even a day late on a payment, they harass you over and over and over again! Beware of Wells Fargo!!!! Never trust them.


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Wells Fargo the worst bank ever. The customer service sucks, the whole bank system is sad and they play too many games with people money. I ABSOLUTELY HATE I BANK WITH THEM AND WILL BE GOING WITH VYSTAR! I give them not one star. My review won't save without leaving one star but I really don't give them no stars.


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I went to my local branch to ask for a small loan or credit for 2 thousand dollars. I was told the minimum they could do was 3. I said ok. After 19 years of Banking, I have never asked this bank for anything and I was denied the loan. I had all of my money tied up in a house I was buying as my 1st time ever buying a home. I cried my story to the associates at this bank. My worries of overdrafting my account on the automatic bill paying. The best they could give me is an apology. They gave me credit options to where I needed to apply separately, BANG 2 hard hits on my credit, AFTER me telling them I am buying a house!


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I would like to share my experience with Wells Fargo businesses banking with community who doing business and thinking about open accounts in Wells Fargo. Think twice! As I have home owned and operated service small business I opened checking business account in Wells Fargo and have my debit card. We accept checks as payment or receive payment from our partners as commissions.


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In retrospect, when WF refused to accept my application to open a new account in 2014 because my credit score was not high enough I should have critically questioned why they needed to do a credit check since I had no intention to borrow any money from WF. Instead, I assumed that the credit check meant WF was simply adding a layer of security. So, after my credit score improved in 2016, I opened a WF checking account.


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Not only will this bank secretly open accounts in your name, and try to repossess your home illegally, they won't even do so efficiently. I can't tell you how many times a simple purchase, such as a plane ticket for work travel, has been flagged as suspicious, resulted in the freezing of my account, and forced me to navigate their (non-functional and almost entirely fully automated) customer service helpline for 1-3 hours. Avoid this bank at all costs.


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Wells Fargo Claim Department stated can't protest resolution and will deduct my money. Wells Fargo stated it is nothing they can do and argued the times of transaction and the time of transaction reported by other bank do NOT matter. Conclusion; Wells Fargo will not further investigate to fight for my interest and I have to pay for the error. 


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Like others I have been doing business with Wells Fargo for awhile Now. However, I have noticed within the last 60 days they been on some shady stuff. Mind you the same way I handle my checking account today is the same as I have in the past. I do have overdraft services. Given in today's economy it's needed from time to time. However, these people decided to tack on $35.00 fee on bills that I done paid which was three in total. They even said "Well we do see where you had the available funds and you paid the bills," however giving the posting date of the merchant you incurred those fees. HUH? So even if you do have money in your account and you use it accordingly (purchases) you can still access fees. This has NEVER happened before. 


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I been banking with them for only 2 months. My card was stolen which put my account in the negative and I have talked to 6 different agents and no one can help me. The claims department is full of crap. DO NOT BANK WITH THEM. They customer service call-in Representatives do not care about the customer's account, fraud activity or anything. They didn't ask for any proof or nothing.


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The customer service in the banks is always excellent but when I have to call customer service over the phone it's always a nightmare. No one knows the answer and they always have to call a supervisor to find out. I have had instances when the supervisor didn't know the answer and had to call me back after she researched the call. I have never called them once and didn't have to call back because something was left out. Custer service should always be a one call resolution. It would also help if the agents were trained to be a little more friendly and act as though they want to help you and you are not bothering them.


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I use Wells Fargo as a secondary bank. They’re not even good for that. I could go on and on but I’ll make it as quick as possible. They take money when they’re not authorized to, I recently had a situation where I was put in the negative be a reversal of a credit that was given because I was overcharged from a birthday dinner. I had to find that out after the fact because no one from their bank contacted me to ask for any proof. Smh. So I get my company to cut me a small check to pay for the overdraft and they take the check and say they’ll have to hold on to it for 4 days until Tuesday because it was deposited on a Sat.


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Fargo failed to send replacement debit card to my wife. Issues with call support follows but first consider why Fargo does not notify you via the ATM screen before they shut down expired card? They would rather use screen to hustle their products. Fargo refused to mail a card without speaking to card holder even though it's a joint account. Explained that card would be mailed to address on account and a phone verification is still necessary to activate. Two levels of escalation and no help from customer support. Emailed complaint and they provide a response that does not address issue. Stay away from this bank, their past problems have led to extreme security policies that have priority over customer relationships.


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Ever since I've been banking with Wells Fargo I have been getting robbed. I get paid every week and these people took my whole check but can't explain what happened. Out of 300 dollars I have 6 dollars in my account. These people needs to be exposed because they are taking people money and it's not right. Me and my kids are about to be on the streets because it's something every week.


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This is the worst bank I’ve ever encountered and I was a long term customer. This bank scams people. They wait to charge your account when they know there will be overdraft fees applied before midnight and after 9pm WHEN PEOPLE ARE SLEEPING. So their alleged policy is if you are over drafted and don’t put money in the account before 9 pm the over draft fees will apply the next day. 


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Fire Adrienne **. On Friday 9/20 I walk into 921 Ralph David Abernathy to cash a 401k check. I switch jobs so I cashed out my 401 so I can make sure bill were covered. I usually bank in Kennesaw but since I switch jobs I need a new bank home. So here I go. So I walk in to be told that I cannot cash my check due to my account history. Now I am confused. The check is to get my account straight but I got a deposit in the account that very same day so it was not in negative. So now I call customer service for them to tell me no hold on acct. I then go back to manager who then tells me it is a 7 day hold. Now I am confused. I call customer service back for them to tell me to go to another branch so I go to East Point for them to tell me the same thing. 


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Wells Fargo is the worst bank I have ever had the displeasure of dealing with. They are charging an absolute ridiculous amount of interest (half of my monthly payment is interest). When you call, nobody can actually help you with anything. I just made a big move because of a divorce and needed to defer a payment and they said I can't defer a payment until I have a job...most useless bank ever. I will be refinancing as soon as possible because I want nothing to do with them.


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THIS BANK IS HORRIBLE!!!! They have so many suits and claims against them for unlawful things mishandling customers money, applying things to accounts they shouldn’t, calling and leaving information on voicemails when in some states this is illegal. They called me because I happen to be a part of a suit that was filed because they illegally added some type of protection to my car loan. Not only are their staff incompetent in understanding simple requests but they have no idea how to fix any problem. They called me to say they were sending me a check. It took 3 tries of me calling in. Mind you after every call it was promised the problem was fixed and the issue was so small and stupid updating an address they repetitively sent this check to the wrong address after I told them 3 different times/days to update it. 


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I was mislead on the closing amounts, title fees, and the “thank you” gift card amount. When I reported this to Wells Fargo, they said they listened to all the recordings between the mortgage consultant and myself and found that only the gift card amount was misrepresented by the consultant. So why would I lie about the closing amount? Why would I lie about being mislead on the title fees? I’m not asking for any recompense. I’m looking for ownership of Wells Fargo for their mistakes but instead they pretty much call me a liar. They said they didn’t hear on the recordings in discrepancy on closing amount. I highly doubt they listened to over ten calls from the beginning or the end. They need to train their staff better so that they know what they’re doing and they need to be held accountable for their mistakes. I hands down give a one star for the whole experience.


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I didnt receive any alert about pending transactions on my checking. And they mysteriously were posted "yesterday"s date. I have money on my other checking accounts and I would transfer money to that account if I would receive any notification, but they just posted a transaction on my checking in the middle of night and dont wanna refund overdraft fee that they charged me!!! What they said that I can setup "overdraft protection" so I will pay 12.99 instead of 35!!! Really?? 


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Wells Fargo will not accept a cash deposit to a friend's (who is out of town for an extended period) account. The cash is money collected for the friend for rental property. They claim "security concerns", however research reveals they and other big banks (Bank of America, Chase, etc) are actually adopting this policy in order to reduce use of physical locations and encourage use of online banking (reduce number of employees) to increase income. Another example of large corporations reducing customer service in order to increase profits. USE LOCAL BANKING!!! (Frost, Prosperity, area Credit Unions, etc.) Show Wells Fargo and the other big banks that they work for customers. Customers do not work for them!


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I have all my accounts in Wells Fargo since 1994, business, line of credit savings, brokerage account and credit cards always in very good standing. Suddenly last week without a notice they close all my credit cards and my line of credit without any notice or explanations. My credit score is 810 (excellent) is no reason to close my accounts. Now I have to start over in another bank but I feel very bad after almost 30 years this start to happen, very unprofessional.


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Wells Fargo notified me that there were fraudulent charges on my card. Very long story made short they held me accountable for them. They admitted that they were not mine. I know it sounds crazy but it is absolutely true. Never deal with this bank. They are thieves.


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Who in the world would hire someone for Wells Fargo to put a $500 limit on point of sales debit card? That is so funny. This account is for grade school kids not grown adult her have bills to pay. Warren Buffet needs to fire this person or department that puts this kind of restriction on the debit card. $300 atm withdraws, $500 limit on point of sales, no mobile deposits, longer hold on check deposits. Really!!!!


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I have been a customer for 19 years with Wells Fargo. I have run in to being unemployed for a little while and things are difficult now. I have started a new job and have received an OK check. Have had one overdraw in the last 6 months. Because of this they want to put a hold on my check for almost two weeks. I will have no money to pay my bills and will also end up with another overdraft because of this. How is this helping and how is this taking care of long standing customers. I think this is poor service and anyone is better off with a different bank. Wells Fargo does not care about customer service but about their bottom line and their own pocket. Again if you are looking for a bank that puts their customers needs first don't use Wells Fargo!!! Patrick **


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I have had multiple accounts with Wells Fargo and never had any issues in the past. But recently I lost my job, so I called customer service and asked if I could miss one payment until I started my new job and they wouldn’t budge. I have never missed a payment with them, this one time where I needed their help...they were unwilling. They lost me as a customer forever. I was trying to be proactive so I wouldn’t get charged interest and late fees but I’m sure they love those. Horrible customer service/management.


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I did not receive my last bill and when I realized I was late, I paid it right away (on a 18 mo bill, I am paying more than minimum). I called Wells Fargo and informed them I had not received my bill and was paying the bill right away. I received my next month's statement and there was a late fee. I just called asking for the fee to be removed and was told that it could not be removed because of the financing I was receiving. Total crap. Guess who won't be doing business with Wells Fargo EVER!!


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I could write a book about the ways in which WF has screwed me over, but I'll keep this short: Flagging fraudulent activity on normal monthly bill payment transactions, causing late fees, delinquent marks with credit bureaus, etc. Flagging and freezing my debit card for online purchases made through a frequented and well-known website. Robo-responding to lengthy and detailed request/complaint messages sent to them through their proprietary online messaging portal. Being told that I either ASKED for these actions to be taken, with no evidence or citations provided, or being told that it was simply a service to PROTECT me. 


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I’ve been a customer for over 20 years and they just screwed me over for the last time. Do your research before choosing these losers. They will charge you free even when they screw up. Their online banking showed that my check was deposited then hours later, they decided the check was on hold. The idiot customer service lady said nothing could be done until Monday when I go into a branch. Horrible company that keeps being sued for screwing over their customers. Stay away.


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I am stuck in another country without money because the person who was doing my international planning just ignored my requests. I called her for tens dollars per minute to help and her lazy ** told me that she can't help me when she can. Ignorant and lazy people SHOULD NOT DEAL WITH people money. She made me homeless!


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I am one of those unpopular customers with banks because I churn bonus offerings of multiple different banks. However this gave me great insight into various of different business practices and just different perspective in how these banks are run. Wellsfargo is still THE WORST. I currently have their cash back credit card and their checking account. Every step of the way, there are some mines that they purposely put there to hold you the consumer back from what they promised you. Your 1.5% cash back card? Oh, you have to extract the bonus on increments of $50. Your CHECKING account? You can only transfer no more than $5k per 30 DAY cycle. (Under the guides of "safety".) What?!?! These are monies that are YOURS. You should be able to use / transfer however you want. The government only regulate savings account transactions / limits.


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After being with Wells Fargo since 2005 I decided to take my business elsewhere because they look out for the Americans and not their clients. I let my wife go online and buy fat burners and I check my bank account and see that there's a pending withdrawal I called the bank and tell them to block my card give me a new one and they didn't do it they let the merchant take $59 and there's no way you could get ahold of that merchant it goes directly to voicemail and it says the voicemail has not been set up yet so be aware of fat burner and also be aware Wells Fargo they'll rip you off just as fast as anybody else will.


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I was charged a check cashing fee for cashing their client's check. The rate is higher than a check cashing firm and is violating. They did not have any post regarding such fees but told me at the counter just before getting ready to cash it. I had already signed the check and applied my thumb print before being informed there would be a charge. It cost me $7.50 to cash a $125 check. It is underhanded to do business that way.


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I have a checking account at Wells Fargo, I wasn't aware that I was overdrafted by $2 when I Cash App some funds to a relative. When I deposited my check into my checking account Wells Fargo held my check of $507 for a week after the employer check cleared from his payroll account even after Wells Fargo took the $2 overdraft charge. I will be closing my account when Wells Fargo makes my money available. I will not recommend this bank to no one. I wonder why Wells Fargo will be closing 800 of its bank by 2020. Maybe because of their misdealing with people hard earn money, now my bills are falling behind because of this stupid way of doing business with their customers.


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I have had the credit card for years now and my payment date was 7/01/19 and the payment went through the next day and they charged me a late fee. I called for help and the woman I got on the phone for Wells Fargo was extremely unpleasant. I have always paid on time and I think it's unfair that I was treated this way. I will be looking elsewhere for my banking needs now after 10 years of being with them.


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Wells Fargo debited my checking account twice for a payment I made with a check. On August 6, 2019 one check was debited twice from my account. I called up Wells Fargo's claim department and provided proof of their error, which was pretty easy, as the transaction was recorded with the amount, date and check number. Because of their error, I was charged overdraft and other fees. This happened on 8/6/2019. I discovered the error on 8/16/2019. It's going on two weeks and no resolution in sight.. Wells Fargo Bank does not care about its customers. I'm a recipient of their bad treatment....be warned! Wells Fargo debited my account in seconds, now I get promises and no resolution. Great work Wells Fargo. Loyal customers have no rights..just take or money and stall. Just hope we go away.


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We opened a zero % loan for a pool for 4 years with Wells Fargo. We have made payments on or before due date every month. Several months we have made 2 payments. We have the payments auto scheduled from our bank. WF is charging me late fees if my pre-scheduled payment drops same day of the release of the bill. When I call the auto line they acknowledge my payment and adjust my balance but don't credit my account as paid on time. I still owe a payment even though I already paid it. Late Fees and credit is hurt plus if you miss so many payments which I didn't they take away the zero % and start charging you interest. To be clear I have made 2 payments each month and my 4 year loan is almost paid off.


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Hello. I am a disabled veteran for more than 10 years. I am a Wells Fargo customer. Since I am disabled and my mum is looking after me I am overseas. My debit card got blocked. I called the bank 6 times. I verified myself. They said, "Correct but you have to go to the bank." How come? We Don't have any branch here.... I asked for sending me a new card. They said go to the bank. I have no money now overseas. Severely depressed. What to do?


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The trial amount to initially set up to be able to do transfers to non-Wells Fargo account never posted. It said it would take 2-3 business days, and it has been at least 4 business day and no amount has showed up in my checking yet. Very disappointed about this. Just another tally towards moving to a credit union.


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I would just like to state that Wells Fargo may have the worst web site experience of any large company period. As a software professional, it is amazing to see a company as large as Wells Fargo fail with their web site. Probably created at a cost of millions of dollars, no care, thought or respect for the Wells customer was ever involved in this abortion of a web site.


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For those of you who are interested in their promotional bonus offer for new account openings, especially the $400 bonus one, there are a few things you REALLY need to keep in mind:


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I went into the the Woodstock Branch in Towne Lake (Georgia), Shaun ** assisted me. Most people only take the time to write bad reviews but I wanted to take the time to say he was very friendly and helpful and I will definitely be sending others into this branch. From the minute I walked in the door the lady who assisted me, to the teller who finalized closing out my out, the whole staff is so friendly and helpful. This branch goes above and beyond and truly cares about the customer experience. 5 stars!


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I have been banking with Wells Fargo for many years (including years prior to their merger with other banks). I have always entrusted the bank with at least $250,000 of my money. Recently, I have doubled the amounts in my personal and brokerage accounts. Every so often, I need to write a complaint or a suggestion about an online experience. Past examples include [1] duplicate Zelle payment processed despite an online message to the contrary, [2] notification that I received an email informing me of an address change on my WF Advisor account when the address change was actually on a banking account, [3] my inability to enter payee names because certain symbols are not allowed in their text fields, and [4] inconsistency in formatting monetary amounts entered on various web locations.


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I've been a member of Wells Fargo since 2004. I've been stuck at the gas station with no money because they froze my account due to activity they didn't think was me and when I verified it WAS me they couldn't release funds until the following Monday when my local branch was open. I lodged a complaint about activity on my account without my permission and they denied refunding any of the money or the overdraft fees and logging on to their website doesn't recognize password, reset it twice and both times the new password isn't recognized. I'm done with Wells Fargo. Customer service is never a concern, but when they mess with my money it's unacceptable.


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I was charged a NSF fee for an item that I put the money in my account before the transaction. I should not have been charged an NSF for a transaction when the money was in my account. Wells Fargo should not be charging fees for transactions when the money is there. They shouldn't charge fees for an item that they don't pay.


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Initially I went to Wells Fargo to open up an account for my daughter and got to speaking with a lovely bank representative who spoke highly of her coworker who handles home loans after a conversation in regards. Long story short, process started in March went into August and the commitment letter expired. During this time my lawyer requested two extensions.... What a disaster!!!! My loan officer and loan processor were NEVER on the same page!! They each called myself and my realtor and had us resubmit things that had already been submitted to one or the other. The underwriters took forever in clearing and processing paperwork. It was just a disaster!!!! I would NEVER recommend them nor use them ever again!! I lost a lot of money due to their incompetence!


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I love their app. It is so easy to see all of my accounts in one place. Never a hiccup. Info loads quickly. The features are easy to see and use even on a small phone. Customer service has been a breeze and I have my own personal bankers available during business hours as well.


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Wells Fargo has made huge efforts to re-establish their customers' faith by totally re-vamping their sales strategy and taking accountability for any/all past mistakes. I have seen much improvement in their authentication methods with a focus on privacy and security. Despite the whole fiasco a few years ago I was confident in that they would do the right thing and use the situation as a learning experience. It’s not to say that the issue would not happen again and I believe any/all companies are subject to the same type of issues Wells Fargo has experienced without proper account safety protocols in place to try and circumvent situations such as what Wells Fargo has experienced.


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Wells Fargo is my bank that I use. I have used several locations and the customer service is great. I received all types of service for items needed. Most of the time the customer service was a pleasure.


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Wells Fargo keeps Charging outrageous unwanted fees on my accounts. Always charging outrageous amounts. They charge way too many fees. Not happy with this bank at all. They truly suck. Unprofessional people who here


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Am pleased with my internet banking and bill paying thru Wells Fargo. Have had very little problems and when I have they have responded quickly. Use this service every month and have for over four years with very little issues. Would give them *****.


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I was charged a 35 dollar overdraft fee for transferring money from a Wells Fargo account to another Wells Fargo account. They are the worst bank to bank with. They aren’t helping when you have an issue. If you are thinking about banking with Wells Fargo I suggest you go to a different bank.


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Have to say THANK YOU to Kristina ** in the Windsor, CO local branch. We walked in with a tricky situation involving a scam, and she immediately got on the phone and started taking steps to help us. She spent ~45 minutes working on this stressful situation. She was professional, courteous, empathetic, and did everything she possible could to help us. Thank you so much Kristina! Mike & Tanner ** Windsor, CO.


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I have banked with Wells Fargo for 5 years. And I don’t know why anyone would pick another online banker. I can access everything through my phone without having my physical card with me, including ATM! I am beyond happy with Wells Fargo service. Not to mention their customer service is 100% on point.


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Very hard people to deal with when they make a mistake. They made a mistake and charged my account. They then proceeded to tell me it was my fault. A week later they did put the money back, but no apology.


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My husband and I moved to Florida from Missouri. Wells Fargo was the most known and closest bank to us so we went with them. We had separate accounts in MO so we had to close them. We both wrote checks on our MO accounts to get it down to almost zero in preparation of closing them. So my husband wrote a check for $2000. To deposit and I wrote one for $2700. His passed and they classified mine as insufficient funds. It was not and I proved it to them. Despite that they held my check for 5 days. I needed that deposit in my Wells Fargo account so my 1st upcoming rent check that was an automatic deduction would clear. For 3 days I called and called and argued with customer service to no avail. 


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I’m banking with Wells Fargo for many years. The first incident was a few years ago that suddenly an account was opened and added to my portfolio without my knowledge, whatsoever. As soon as I noticed I went to the bank and a banker suggested that I close all of my account and reopen them again. Then in 2017 I start receiving phone call from a private banker at my Wells Fargo branch to come in and invest your money it’s the best time for investment. After so many phone call my wife and I on end of February of 2018 decided to go and hear the banker, he then introduced us to an advisor and he made an speech that was so believable and real that we said why not we decided to invest a good amount of money. A mount later we received a letter from a company that our money got invested.


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I have very few problems with Wells Fargo, but when I do, I get through quickly, and my situation is resolved immediately. I have never had any problems, up to this point, with my accounts in terms of hacking. The truth is, everyone's information is out in cyber world, and if you have all of your alert set up, you shouldn't have any problems.


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Every time I come to Chicago to visit family, from California, there is 1 atm in Chicago that never works while there are other banks all over the place in nearly every city. They told me the nearest working atm is in Evanston, Il 10 miles away. No way - goodbye.


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Wells Fargo has gotten a bad rap in the past, but my experiences have been good. I have had 3 fraud charges on my account and with a click of a button I was called by a rep and the charges were taken off. I pay all my bills and transfer money. All the actions are very easy and successful. I would and do recommend them to everyone.


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Too much to explain. Do your homework before banking here. I've been a customer since 2008 and have had trouble from the start. Overall, terrible banking institution. There is a reason Wells Fargo is the worst rated and untrustworthy bank out there. DO NOT BANK HERE!! Save your sanity!


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I have been a Wells Fargo Customer for over 40 years. I have both personal and business accounts with them. It is now 2 August 2019 and I have yet to receive a new Business Visa credit card for my existing card that expires 08/19. This is totally UNACCEPTABLE. All of my other Credit Card companies (and I have over 15 different Credit Cards) provide me with the replacement card at least 30 days in advance of expiration and most provide it about 60 days in advance. 


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I've been doing online banking and transfers with Wells Fargo's for a couple years now. I never had any problems when he goes where it's supposed to. Never had any security threats. Very satisfied. I also get updates on any money that's transferred to me via the app or I transfer to somebody else and it's almost immediate.


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Almost every time I go to the ATM in Hudson Oaks, Texas (Sub of Weatherford, Tx) it is not accepting deposits. This is the only ATM in this area - Next is 27 miles away. I went today, a Wednesday to make deposit and again it is not accepting them. This means that the machine is full and has not been emptied. Most of the time this happens on Friday & Saturday, when most people get paid and need to get their deposit made. I have called the customer service department numerous times and they say they are so sorry and will report it. It looks like you need to service the machine more often or put more ATMs in and around this location. It is very frustrating to have to go back to the ATM multiple times to make a deposit.


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I've been a customer of Wells Fargo for at least 20 years. They have recently started to hold my deposits, which they never used to do, and they charge ridiculously high overdraft fees. I'm switching banks asap. Customer service is no help at all.


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My account was fraudulently charged and they did not catch it. I reported it and they canceled my card while I was overseas in the military. I had no means to my money and because my contact information had recently updated they said they couldn't verify my identity so I could not use Zelle to send money either. They stated it was only 2 ways to identify my identity and that was through my cell phone and that takes 5 days and through my debit card that I don't have because it was canceled and that take 5 days. There were other ways in my personal opinion my identity could have been verified especially since I've had a mortgage and credit cards with them in the past. I hate Wells Fargo. This is by far the worse banking experience I've ever had. Stuck overseas without my own money.


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Overall I am happy with the local branch. However, they refuse to notarize many types of documents and as of 2020 they will not allow me to increase my escrow account so I don't have to re-amortize my mortgage in Quicken book keeping.


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I had money available in my account and pay several transactions. I don't have overdraft protection so I can only use the money available in my account. 4 days later, my account is in the negative and I was charged several overdraft fees when in fact my account was never in the negative. I was told that since the transactions were on a weekend, the money was put on old until Wells Fargo posts transactions on Monday night and at that time, I was in the negative. None of this makes sense, if I don't have overdraft, how could I have made these transactions? My account had more than enough money to cover my transactions and I should not be in the negative or charged any fees. My entire family banks with Wells Fargo but after I shared my experience with them, we will all be banking elsewhere. Very disappointed!


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Wells Fargo, is great. Everything is always taken care of even if we are international, you always get an agent that assists even in another language since I am bilingual, sometimes I opt for the Spanish and get answered quicker.


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Other than senior management the folks working at the local branches are excellent. The local manager is excellent. However, the upper corporate structure needs downsized and wages lowered! Back to the Wells Fargo they have been in the past. In fact all the major banks need to be broken up.


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Wells has always been responsive to questions and issues, both online and through my local bank. Their fraud department is first rate. When my credit card was compromised, they responded immediately with a new card and did not hold me liable for any of the charges.


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I've been with Wells Fargo since 2002 and I have always thought they did a outstanding job. They take care of me wonderfully, I have absolutely no complaints about Wells Fargo and I'll continue to use their mobile online banking app and bank with them for a very long time.


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As a new customer of less than 6 months, so far I am pleased with customer service and the online banking. I think the only missing area is online offers. But they do offer multiple locations and ATMs which is important to me.


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Definitely it is worthwhile especially you can simply download the app to review your overall account balances insufficient if you are in hurry and also if there are discrepancy, customer service 24/7.


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Have over $115k in equity in my home. Wanted $20,000 out of it to pay down CC debt. Was declined.. Go to a credit union for auto and home loans.. The large monopolies want your money but hesitate to give it out.


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Wells Fargo is living off of your money. They deposit payments but do not credit you until days later. Sometimes big deposits take up to two weeks, even though the cheque has cleared the local bank 10 days prior. They should be investigated or sued for living off of perceived "float".


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Very helpful customer service. Very quick online transactions. I'm very easy website to understand. The app is also very easy to understand and very helpful customer service operator always gives name and ask if there's anything that they can do for you more than what you had done to you.


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I would like to let anyone who is seeking to do business with Wells Fargo at all to run the hell the other way. I have a account with them, and the month of July I didn’t receive a statement and when I realized it I called to get a late fee waived. Keep in mind I have never been late and might I add I pay over the minimum amount due. All they could say I was 1 day shy of the courtesy waiver. Really what happened to great customer service. Surely it’s not Wells Fargo. Virgil in Gadsden, Alabama


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Very easy to deposit checks online with my cell phone. Just snap a picture and hit deposit. I also have direct deposit and pay bills online. Very convenient. However, the interest rates they pay on regular savings accounts aren't very good, so I have deposits at a different bank. When I had a mortgage, they were extremely helpful.


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I have called Wells Fargo 4 times to order a new debit card. The first two times, it was somehow lost in the mail. The third time they sent it to the wrong address which "should" have been impossible when I had confirmed the address. The fourth time I called, was to make sure the address they had was still correct, it was. She even told me "we will get it to you through priority mail and we'll have it to you by Tuesday". The card never came in so I called for a fifth time. You know what she says? "You want to track your card? Track a card.... No card has even been ordered for you and your card is still active." So my question is do they even do anything when you call? Or do they just make it seem like they're staying busy? How ridiculous that such a simple task can't even be completed by these employees.


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I went to a branch in Winchester VA to cash a check from Prudential Life Insurance because my bank wanted to hold the check for 9 business days because it was over 5000 dollars. I just couldn't wait that long because my mother's funeral wiped me out. I borrowed off of everyone I could to pay so when I finally could pay off all my debts I informed everyone. My landlord, credit cards, family and friends. 


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I just wanted to close out my safe deposit box. I went, cleaned it out and handed over the keys. The banker told me that I should not close it that day but instead first open the new box at the branch near my home - that if I did that before closing the old box I could still have a box without opening an account. I made an appt at the new branch only to be told he was wrong, they could not open a box unless I opened an account I did not want. I left and went to a different bank. I then had to make a separate trip back to the original branch, now distant from my office and home, where upon arrival they told me the one person who could close the account had left for lunch. There was no alternative way to close the account - not by leaving the keys and letting them email paperwork, not at a different branch. Nothing. I had to either miss work or make the long trip again. 


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For 5 years I've never had issues depositing checks into the Atm. Because the Atm was being audited, my checks were kicked back. I made the dep, on July 5th. They should never have been returned. Here it is July 17th and I have talked to many people from customer service to atm dept. I've never ever seen one company (esp a bank) lie so much. I have been told the checks were mailed back on 8th. Lie...not till 11th. Atm division didn't exist, it does, would have the checks back by 17th, now they say 25th... Keep in mind, dep on July 5th. That is not 7 to 10 business days. I loved Wells Fargo, but at this, I'm not surprised anymore when I hear how low class lying thieves they are. I should have moved my account soon as I heard they were opening false accounts in peoples' names. NEVER BANK HERE!!


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Long time customer. I am not a rich girl; Wells Fargo seems to have wealthy clientele and it shows who really matters to them. NOT the little guy. Wells Fargo continues to screw me over!! Pending withdrawals come out of nowhere. It takes DAYS for money to come out of account, makes me believe there’s more money than I actually have. Their overdraft fees of $35 ** me over even more. Thanks for never helping me to get out of your debt, Wells Fargo. The only good thing I have to say about them, is they have ATMs everywhere and that much IS convenient.


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Has Wells Fargo ever given you an overdraft when you had the money in your account at the time of purchase, only later to overdraft you? They can get away with this because they can pick and choose up to 15 days when a transaction posts to your account. In this case they can post the charge you had covered after you overdraft. This results in a second/third/fourth overdraft. Personally, I think it should go by the time date stamp so they cannot switch the order of transactions giving you overdrafts. We have no control over this and they can pick and choose when to overdraft us. I consider this to be an unethical process.


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I have been banking with Wells Fargo off and on for some time. I seem to have forgotten why I dont bank with wells Fargo. Now that I am banking I remember why I can't stand them. Reason to banking is I need more than one bank because of the amount of only insured for $25,000. I live in Vancouver Washington and perform all my banking or activities in Portland Oregon. I would say a 10 mile radius.


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Trying to close accounts that my Mother had at Wells Fargo, properly titled in a trust with me as a Trustee and her only living relative. Also to transfer IRA account. Told it takes 5-7 days to retitle the account. (She had a Suntrust Account also... They did it in 45 minutes.) Also has now been a week and they are still not able to verify that I am the beneficiary of her Ira Account. I have given them a copy of Mom's original account opening paperwork. Say it takes 7-10 days to receive a "package" of how I have to handle the IRA accounts. Just one more reason to do your bank with a local or regional bank. They could care less about your situation.


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This is just another way to scam customers. My son is in a different state and tried depositing cash into my account. They said it's policy not to accept cash from people without an account there. He came back with a certified cashier's check and deposited it. They said it's not available until the next day. So they don't accept cash and put a one day hold on a guaranteed check. Basically they are forcing their customers to allow them to borrow YOUR money for 24 hours. Scammers. Can't wait to close my account.


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Wells Fargo has managed to botch every step of our mortgage process. We have had to find alternative housing for a week and counting while our future house sits empty. They said that they had to do a reappraisal due to federal regulations (we’ve spoken to three real estate agents and no one else has been impacted, so this is clearly a lie). Then they ordered the incorrect appraisal, so we’re still waiting on the correct appraisal to happen. Had they done their due diligence, they would have known three weeks prior that they thought they needed this reappraisal, but they waited until three days before closing. They have offered us nothing but lies and excuses, costing us extra money and housing for our kids. Completely unacceptable.


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Don't trust Bill Pay. When you change your address online it does not change the address on the checks they send out through Bill Pay. You have to go in and make the change in a different spot. What this means is that you can spoof your address if you don't want to use your real address. Great job Wells at reinventing yourself. So all criminals that want to hide please use Wells Fargo Bill Pay.


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I was scammed by a salesperson. 60 yrs old, convinced to open up accts I should not have. 2.5 hours with him, he pushed and pushed and would not take no. Ended up an job scam. Wells shafted me after 20 plus years...9k worth of loss. They would not do what is right, 3.3 years later. They are monsters. Will probably have a heart attack and die over this.


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A transaction was canceled and I even had the merchant on the other line stating that it was canceled. Wells Fargo refuses to release the funds back into my account. This is not the first time they have done this but it will be the last with my account. I would not recommend anyone using Wells Fargo for anything. They will screw you over!!


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I knew Wells Fargo had a long track record of fraud and scamming their customers with made up fees and hidden charges, but I thought I’d give them a chance because they had publicly announced they had cleaned up their act (they didn’t), and also the location of one of their branches seemed to be convenient (it wasn’t). I thought if I banked carefully I'd be alright, but after a year of trying to do business with them and wasting tons of time, I've found there is just no winning with these con artists. They will always find new ways to take your money and not give it back. I thought that the company would get better after fraud scandals going public, but it seems Wells Fargo still has no shame and has no intention on anything other than taking your money and keeping it by any means possible.


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I opened my Wells Fargo secured account about a year ago. Before I opened it they told me that eventually they will upgrade my account to an unsecured. I pay my bills promptly, I have a very good credit score.. I never got an upgrade... This is pure fraud!!! A few weeks ago I made a dispute on a charge that I gave no permission to do, and part of the Wells Fargo agreement is that any charge that was made without any permission from the cardholder, you are not responsible for it. Bottom line the dispute was not approved. This bank sucks!!!!


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I hate this bank sooo much...poor customer service and NEVER can help properly. Always a issue. And it makes me sick. Can't wait to get another bank account. I swear I hate this bank. Will never recommend to ANYONE.


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In the interest of brevity I will leave out the many, many conversations and e-mails I exchanged with my bank of 15 years about this very simple, and now enraging, problem. I have a personal checking account and a business account with Wells Fargo. The average balance in these two zero-interest accounts hovers around $80-90K. Suddenly four months ago Wells Fargo started charging $14 /mo service fee on the business account. When I asked why (Cheryl ** @ WF) I was told that the balances of the two accounts are not considered jointly when determining monthly fee waivers. At that time the personal checking account had a $85K balance but the business account was down to $5K so the service fees were properly applied. I informed Wells Fargo that I was unaware of that rule, that I did not feel like Wells Fargo would be able to meet my needs so I would be transferring my business to another bank.


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I have a student loan that my father co-signed years ago. It’s been in repayment with automatic drafts set up for years. My father, unfortunately, declared bankruptcy in February which stopped the payments. But I didn’t realize this happened because, as I’ve been told, Wells Fargo cannot legally contact me regarding the bankruptcy (even though it wasn’t my bankruptcy). And it was not on my radar to even consider that my loan might be affected because my father’s lawyer told him it would not be affected. The bankruptcy finally got resolved a week or two ago and I got a call from collections saying I’m hundreds of dollars behind and about to go into default. But this is all news to me as I’ve been on auto draft and don’t even worry about my repayment.


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I’m a teacher who opted to get a lump sum pay for Summer instead of Bi-weekly. The funds entered my checking acct on May 1. I planned on using a portion for down payment on a house. However, in the middle of June I received a frightening email. Zero balance from WF. I called the bank and spoke to executive. She advised me, "Poor spending. Please budget yourself." I explained to her that’s not true. WF system has a glitch. It’s doubling from my bank card. Also, I told her that’s the problem with WF employees. They have too much self-pride in their jobs and system whereas my being your customer doesn’t matter to you. She spoke with more senses or empathy towards me.


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I was transferred to many different departments trying to get a fraud alert added to my account after I received an official email from Wells Fargo that said they changed my mortgage number. I spent hours on the phone and was given to deleted phone numbers. People said they didn't understand my complaint and sent me to another agent including a debit card agent. Email preferences changed. My bill pay set-up completely deleted including payments due in on Monday. These customer service agents are vicious.


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Spoke on the phone with a representative after receiving a pop up instructing me to call to verify the account to be able to send payments again. All I got was an argumentative man who was fact-checking my statements and questioning me. And all he ended up saying he could do for me is file a claim which required 5-7 days to process, otherwise I'd have to visit a branch/ATM in person. Was rude in that he was yelling and speaking over me when I tried to explain that I did not in fact change ANY of my contact info (which was his reasoning explaining why my account wasn't letting me process transfers). The website & Zelle just said that I just need to quickly verify by calling the number and it turns out that once you call, they can't even help you -- you need to go to a location in person! Terrible service with complete and utter disregard for you as a customer.


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My wife and I recently divorced. We went together to WF bank to close our checking and savings account. We were told that it wasn't necessary for both of us to come in to close the accounts, only one person was needed. This for a joint account mind you. Next, as part of the divorce decree, I was to take over the WF Visa account. I called to have my wife taken off the account, but was told since it was a joint account I could not do that. I spent quite a lot of time being passed up the line until I reached the corporate business office. Following their review, they stuck by their guns and said they could not take my wife off the account. 


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All the higher-ups know my and my wife's full names and greet us. I always get on Shannon ** line. She is an elite teller in this banking system. I wish I could say that about the other branches, the one on Amelia Island is a modern-day haunted-house for customer service.


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Wells Fargo year of trying to improve your customer services, every time I have to deal with you, I have problems. You are a bank. You are FDIC insured and you are working with people's money, mortgages, and car payments. You really have to get policies in place to create consistent systems. Why does it take you 5-day to process online bill payments? Other institutions do not have the same problems. Please get it together.


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I really hope this gets to where it needs to be because I am certainly not letting what and how WELLS FARGO did my daughter. My name is Kimberly ** and my daughter Krystal ** has been banking with Wells Fargo for about 4 or 5 years now! My daughter had an apartment fire on May 29th and her and her family (husband and kids) lost everything and I mean everything! Even though this is no business to anyone I as her mother had put my name in the apartment where her and her family resided which in turn means that any insurance such as renters insurance would have to be in my name only because this policy wasn’t no add on usually how you do with car insurance etc. No. This policy was added on to the lease under Assurant of course in my name due to the fact as I stated before because my name was on the apartment!


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I am a small business owner. Money was missing from my business account so I called Wells Fargo to see where is my money and why is my money missing. Spoke to a manager and was told there is a process that usually takes up to 5 days to receive any info about the missing money, so I asked the banks manager, "Could wells fargo credit the missing money until you guys figure out what's going on." Manager said, "No we cannot due to if we could credit everyone when something goes wrong we wouldn't be a functional institution." and she hung up the phone on me with no return call back. No Love for small business so there's gotta be a better financial institution out here somewhere. I've been with wells fargo going on 10 yrs now. Cannot support my business for the next few days until wells fargo gives me my money back. I'm done wells fargo. Goodbye.


