# embeddings_queue

created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 531357b9dea7451f96250e64de38756a
encoding: FLOAT32
metadata:
{"chroma:document": "Do not use Fifth Third Bank's credit cards! Save yourself the aggravation of having to deal with unprofessional and arrogant representatives. I opened a credit card in November. They had offered me a 7,000 line based on my credit score over 770. I also immediately applied for auto draft. This is an unnecessary complicated process by exchanging letters. No online feature! I got an auto draft confirmation in early January. I made my January payment as they stated it would take a billing cycle. My next statement had a payment date of February 14th. On the 16th I had not seen a debit on my bank account. I logged in to my Fifth Third account and saw a $27 late fee!. No reminder or alert. No e-mail or any other form of letting me know that I had to make this payment manually. They also put a ding in my credit score! I called and the rep. in broken English explained that the department was closed and I needed to call back next day. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 27baddb832384aeeb3dc3b1b521a0786
encoding: FLOAT32
metadata:
{"chroma:document": "We had a 72 mo. loan with 5/3 bank. From day one they were a pain starting with the fact they would not accept auto pay. After closing of the loan, no documentation was sent confirm the load was closed and paid off. Now, since title was never sent nor a lien release, they want 3 business days starting the day after the request to process a single piece of paper. Then they will only fax it (didn't realize we were stuck in 1990) or mail it. The best part is they will not overnight or expedite the mailing process even when the customer offers to provide their FedEx account number. Also, no electronic document will be sent (email, secure website, DocuSign, etc)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dd3dba611e714aea90aff43dc5d752f0
encoding: FLOAT32
metadata:
{"chroma:document": "Fifth Third Bank is ONE OF THE WORST BANKS I HAVE EVER USED! They accepted a transfer from a separate account I have BUT THEY HAD CLOSED MY SAVINGS ACCOUNT WITHOUT NOTIFYING ME!! So my money is just GONE! When I called to ask a.) WHY was my account closed with no notice? and b.) WHERE is my money? All the girl could say was \u2018I don\u2019t send out notices. I\u2019m not sure why you didn\u2019t receive a letter or if you did or didn\u2019t.\u2019 EXCUSE ME?! So because YOU weren\u2019t supposed to send the note out you can\u2019t direct me to someone who WAS?? WHY was the transfer accepted if the account no longer existed?? WHAT were they going to do had I not called and asked?? This bank has left me with nothing but bad experiences the entire time I used them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 190223f9386e4cb09132e42232500f4f
encoding: FLOAT32
metadata:
{"chroma:document": "Bank employee persuaded me to enter a credit card processing deal saying it would save me money. Instead it takes more money from my account, auto renews with a charge of $300 levied if contract is broken. Additionally a yearly charge of $300! Win-win for them and lose-lose for me. Trusted my bank to guide me with honest employees instead I was lied and misguided. How is this allowed? I don't hire a lawyer for simple credit card processing contract but they knew they were trapping me. I did not ask for this. They offered and lured me by lying that it was better for me. Plus when complained they say there is nothing they can do, even though it was their employee who lied to me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db5c8e4ac44c46238c76cacc8905545a
encoding: FLOAT32
metadata:
{"chroma:document": "I cannot review the customer service for this company because it does not seem to exist. I have yet to speak to a human person on the phone in their insurance dept. Over the last two weeks, I've been on hold for a grand total of nearly 3 hours. Each time, I had to hang up out of frustration before ever getting a chance to speak with someone. I have had no replies to multiple emails as well. Does this company even exist?! Are ghosts handling my mortgage?! Please help!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4cae0906f9a54a3ea338f88c7be0bc9d
encoding: FLOAT32
metadata:
{"chroma:document": "A horrible bank with poor practices & full of unprofessionalism. I would not recommend it, canceling all my business with this institution if you can called that. They will screw you in any way they can!!! Be alert! My card was over limit one day for just $11 and it cost me a lot on my FICO score, after working so hard to keep it up and maintaining, I immediately made a payment even when the bill was not even sent nor where time to make payments since I always, make my payments even twice in the same month, this people are horrible. I guess they didn\u2019t like my name and I feel that they are discriminating because no other bank would such thing like that. I have spoken to the dispute center and they told me that in order to report something it has to be more than 30 days but yet they reported my over the limit $11 for just one day, they don\u2019t care for their customers. Run away from this people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6e30e1945af84e8bb9af3fb26d885b12
encoding: FLOAT32
metadata:
{"chroma:document": "I have banked with Fifth Third Bank for years. I truly believed Fifth Third Bank was great on keeping their customers safe and satisfied. I was wrong! I had my own personal checking account. In June, 2018 my boyfriend called his son, who is a manager at Fifth Third Bank and asked him to change my mailing address on my account and he had it done. I was not aware of the change until after the fact. A few months later, my chip wasn\u2019t working on my debit card. I personally didn\u2019t care, I just swiped it but my boyfriend at the time did care. He made another phone call to his son and asked him to cancel out my debit card and issue a new one to the address he had changed and of course his son done what Daddy asked."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 67a40220658c4a1da2b964a40e2b71ab
encoding: FLOAT32
metadata:
{"chroma:document": "I set up an auto loan payment with Fifth Third Bank. Subsequently, I tried to set up an auto-pay in early 2018. After multiple missed payments with no email, mail, or call in regards to my account, my car eventually got repossessed. It turns out that there is no record of an auto-payment which doesn't surprise me due to their archaic method of requiring you to do it by paper rather than by a process of clicking through like most banks nowadays. I had got on and paid double the amount of the payment once as well, due to a late payment (in an attempt to pay both the late payment and the upcoming month). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cfbd0d9f632945d2a55f9653d345685b
encoding: FLOAT32
metadata:
{"chroma:document": "Called to cancel our cards due to a phishing scam that compromised the card. The first person permanently closed the account. Then realized he could not issue new cards so placed us on hold for 30 mins. The second lady could not help at all because we needed to open a new account, not get a new card. In the middle of talking with her I asked what else we could do and she said \"open a card with another company.\" So I hung up and did that, best, worst advice ever, extremely unhelpful and rude."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 43860375a56845ff8a7de89bb5a546ca
encoding: FLOAT32
metadata:
{"chroma:document": "We bought a car from a dealership in Dec of 2016. Our payments started in March of 2017. We have had problems every month stating that payments have not been received but yet the money has come out of our account. On Jan 2 of 2019 they repossessed my vehicle stating I was 6 months behind. I have proof from my bank that the payments have been made and they refuse to see them. They want us to pay $25,000 which is the balance of the loan to get out car back. They never sent us a letter saying that they were going to repossess the vehicle. They say they sent one and that it was signed for but they mysteriously cannot produce where the letter was signed for. These people took almost $17,000 of our money and then stole our car. This bank should be put under."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d33a127bd7cb4e7eb8d1ebbba652ee0a
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a loyal Fifth Third Bank customer for over 10 years. I've had savings, credit card, HSA, and checking accounts during this time. Yesterday, my paycheck was deposited and the first $100 cleared, as it normally would. I went about my business, put gas in my car, got some groceries, etc. I woke this morning to find a negative balance. I called the home office and was informed that Fifth Third has decided to hold my ENTIRE paycheck for over 10 days. The reason they cited was overdraft history, and I haven't had an overdraft in months. My previous overdraft incurred a fee that Fifth Third agreed to reverse, due to a double charge from my car payment billing system (an error on the lender's end, not Fifth Third's). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ead0e813d7345d7b033db8f5033a9e0
encoding: FLOAT32
metadata:
{"chroma:document": "Never in my life have had such a hard time getting customer service. Our home loan was sold to FTB and has been a nightmare ever since. We had an insurance claim check which they lost then said they never received it even though they had sent out several letters stating they needed more information before they could endorse the check. Contacting their loss claims dept. is virtually impossible and getting back a response from their voice mail is non-existent. When I did get through after almost an hour of being on hold I was told the check was lost then I was then told by Theresa to go ahead and blast them on social media if I felt I need to. So I guess that's where I'm going to have to go next as soon I have filed my complaint with the Federal Banking Commission."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 92b4d17f325147c2b572729ff88c6fd7
encoding: FLOAT32
metadata:
{"chroma:document": "My card number was stolen so I placed a stop on my card and they issued a new one. When they issued a new one they did not deduct all of the payments that I had made to the account. I asked that they add all of the purchases and deduct all of the payments that had been made to the account since I opened the account and they would see that I only owe them 80 cents. Keep in mind that I only had the card for 3 or 4 months and only placed certain purchases on the card. They, continually, screw up. Now, I've asked that my rewards be used to pay them to finish paying the account even though I don't owe them and for 2 weeks they have not deducted the amount. I will no longer use their card. They are a joke!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 64969cb3c9c746158a5e7fc96a2e0aa9
encoding: FLOAT32
metadata:
{"chroma:document": "I have been on hold and transferred from one department to another for collectively 1/4 of my life with this bank. No one knows anything. I even had to insert my social security number not once but twice into their system and the agent still asked for my social! Ridiculous! Well it makes more sense when I also found out they service mortgages in the Philippines!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dea3e475f21a49a5b1b8e1cf8f0cde19
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer of Fifth Third Bank for a few years now, I have a car loan with them. Every time I have a question, or I need help, or a change in my account, or I don't understand a policy, I get someone on the phone who is condescending, and has with an unpleasant tone and attitude with me. I asked a colleague of mine who also has an account there if he had the same experience and he said he did. I'm going to refinance in order to not do business with this bank anymore. I am a customer of other banks, and though there may be things one doesn't like about them, I have never been treated this way by these institutions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b1ffaca013804fedadcd2450a0a64214
encoding: FLOAT32
metadata:
{"chroma:document": "I refinanced my house, and the new lender paid off 3 accounts - my principal mortgage, my equity line of credit at Fifth Third and a Capital One Credit Card. The principal received the money the next day and immediately paid the balance off. The account was closed. The credit card was paid by check to me that I had to mail to them. The last was the equity line at Fifth Third. They held the money for 3 days, presumably to gain a little extra interest. Then, I discovered that they had been overpaid by under $25. It was a weekend, so I had to wait 3 more days to call them to transfer the $25 to my checking, since I wasn't allowed to transfer it myself. They said they would do it, but that it would take up to 5 business days. To transfer under $25 from one of my accounts to another. More interest-grabbing I suspect. Can't wait to close all of my account with them!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 176fd052efd845dd8878754d30d18e98
encoding: FLOAT32
metadata:
{"chroma:document": "This is the worst bank to have a credit card with!!! They will charge extra for EVERYTHING and take a regular payment transaction via PayPal or other payments system as a CASH ADVANCE and will charge you cash advance interest and add a fee!!! Ridiculous. Customer service is awful! Rude, not helpful at all, raising voice and arguing rudely! Stay away from this bank. Do NOT open credit card with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bc5ca3d3567e4ba98d15c20838cd6c7f
encoding: FLOAT32
metadata:
{"chroma:document": "This is now the 2nd time in 2 months that the online synchronizing with QB is down. Last time it was 3 weeks down and now 3 day so far. When I manage to finally get to the department 11 min via your VM system. I was told, \"Yes we know about the problem and no we do not let clients know that we have problems and that we do not know if and when it will be fixed.\" Really? Is it that hard to send an email out letting your clients know that once more your IT dep has shut the clients down? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c5d1116988e4df7bb368983ea757646
encoding: FLOAT32
metadata:
{"chroma:document": "My daughter financed her new vehicle with this bank and it's been trouble since day one. To start, they kept \"reversing\" her payment and then charged her a late fee. I then stepped in and after an incredibly painful ordeal (since they have no real method of having someone else pay on an account not in their name. How could you not want someone's money???) of getting authorized to send an e-check (e-check??? This is the only bank I know that won't take a Credit/Debit payment, and the authorization takes days.) and even my payment was reversed after several days - and it shouldn't have been."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57fa252ba0774743a1794daaa771bead
encoding: FLOAT32
metadata:
{"chroma:document": "For 2nd time in less than 2 months, Fifth Third Bank's fraud department has frozen my accounts for what they deem \"suspicious\" activity. I wasn't even notified that accounts were frozen so that I could dispute the issue!!! I was attempting to use my debit card to pay for over $200 in groceries when I found out that I couldn't access my accounts. (I have $8,000.00+ in my accounts.) I called the bank only to find out that the fraud dept. works \"banker's hours\" and that I would have to call back the following day. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 243a3762a5fb4f73967ac4c3f80a79db
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is not customer oriented at all. With the H.S.A account, you are charged to open the account, monthly fees while the account is opened, and then charged a fee to CLOSE the account - $25.00. Absolutely ridiculous. I am just amazed with all the other banks that give these options with far better terms for any bank account. Will be leaving this bank shortly. Just appalled."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 989eb3ebbd224696a1b87638049cdb58
encoding: FLOAT32
metadata:
{"chroma:document": "Over the weekend I had $32 on the account I swiped a few times and end up with a balanced of $16.90. I'm an Uber driver and see my checking account was really low and decided to cash out $240.16 through instant pay. Minutes after the instant pay went through I decided to check the balance on my checking account and I was not surprised to see instead of having a balance of $257.06 (16.90 + 240.16), it was 237.04. One hour later I checked my account again and notices a new balanced of $232.14. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 02ad55737fcf41b2b401055656405f1f
encoding: FLOAT32
metadata:
{"chroma:document": "We have had a 15- year old mortgage there, a mortgage nearly as old as the banker who thought my ID must have looked fake enough to warrant her quizzing me on my husband's phone number etc. After several months earlier this year, they finally got my Indiana PO Box address correct. They cannot get it yet for my husband even though we have the same address!! So we get some bank statements and some credit card statements. I have to remember to go in and ask for credit card statements. Turnover is high at Dupont/Coldwater branch in Ft. Wayne, the new girl does not know me/him and tells me he has to come in to pick up the statement himself. He stays at our Ohio house during the week. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 688a8fed0a2247eeaa8cd301538ca228
encoding: FLOAT32
metadata:
{"chroma:document": "I don't know what has happened to Fifth Third Bank, but their customer service is terrible. They closed one branch in Lincolnton, leaving only one. The lines to the teller windows are backed up and there is usually only one teller trying to handle 3 lanes of traffic. When I called today I got put on hold for 20 minutes twice before I hung up; third time no one answered and I got transferred to an account center, which informed me the wait time was between 18 and 23 minutes. That is ridiculous. I have banked with this company for 20 years, when it was Lincoln Bank but I am ready to move to a bank where I can reach someone if I have a question."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3cc8dbcf18f74ba7890e64c79b25c83b
encoding: FLOAT32
metadata:
{"chroma:document": "Fifth Third has been playing games and switching me all over the place to different depts and I had my home mortgage sold to them without my knowledge and I pay all my prop taxes and insurance directly to policy and county taxes - they\u2019ve tried to put a FORCED ESCROW on an act that has a ZERO escrow balance and I pre-paid taxes and they put my house payment in unapplied funds for weeks and call them at least 2-3 x week and diff \u201cmanagers\u201d promise to get it fixed then run around every month and I am on disability and they are trying to force me and daughter out of home by increasing home payment by over $400 MONTH when I DONT HAVE ESCROW!!! I\u2019ve paid multiple fees and charges and promises to fix my account go around in circles and I was hospitalized from the stress of them playing the games with my money and home!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c61fa94e4c2041ac98c0be4f0091e3a9
encoding: FLOAT32
metadata:
{"chroma:document": "I pay into a mortgage escrow acct for 5/3rd to pay my mortgage insurance. 5/3 changed the billing address for insurance bills to be submitted without advising all the insurance companies. I happened to call my insurance company purely by chance the day before they were going to cancel my homeowner's policy to find out the payment was never made. I had to pay $220 to keep my policy active and after numerous calls and being on hold for extended periods of time, having advised my insurance company of 5/3rd's new billing address and having emailed the insurance bill with the new rate, 5/3rd then makes a payment that is short $86 in the amount of the previous year's policy. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 73a1bcf9ace5440bba36ede8b612b3a2
encoding: FLOAT32
metadata:
{"chroma:document": "Want to report my recent experience with them. I was charged Late and Interest fee. On all my payment being made, it clearly says it is Autopay. When I call them they said it is NOT on Autopay. They transferred me 4 times and the last time they just hung up without solving my issue. Horrible people, horrible bank. Never ever will bank with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dfb73f6b57b443389ed25c29cdf81e7f
encoding: FLOAT32
metadata:
{"chroma:document": "Experiencing a lot of accidental double withdrawals on any form of electronic payment with them. They are less than helpful and often come up with excuses as to why they won\u2019t refund my money. I\u2019ve decided that from now on, I will send them checks, only. I\u2019m not liking being down to only a few dozen dollars in my checking, thanks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 59c979991cf54e71877318bdf5b7f8c2
encoding: FLOAT32
metadata:
{"chroma:document": "Avoid using Fifth Third Bank credit cards! I paid off a small balance in June. After that, a small finance charge of $1.16 was applied to my account. I never received any statements online or mail. I also never received a call that I had a payment due. They reported my credit to all three credit bureaus over $1.16! I called customer service and this \"manager\" was extremely arrogant and rude. She said that I definitely DID receive a statement (as if she has access to my email). I asked to speak to her supervisor and she refused to transfer me, and stated she was the highest person I can deal with. Also, their online banking does not offer an option for auto pay. I never had a bank that did not offer that option. I repeat. Do NOT use this company. This is the way they will treat you!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2cd24657b8b54a3d95a6c03bbb0e6d25
encoding: FLOAT32
metadata:
{"chroma:document": "I have recently moved over to Fifth Third. This past week I had manually deposit my paycheck, since direct deposit was not finalized. When I went into the branch the teller told me that only the first $100 would available right away and the remaining funds would be available the next day. The following day I went to try to withdraw some funds from the account. I was told there are insufficient funds. When I called customer service they told me a 14 day hold was put on my paycheck. Without giving me any particular reason why. I\u2019m wondering if anyone else experienced a similar situation with Fifth Third? If so what needed to be done to get it resolved?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 05b5d0134f4545a7a4fbf9725ec61b2f
encoding: FLOAT32
metadata:
{"chroma:document": "I'm not sure why this bank takes 3 or more days to transfer funds to an outside bank. I'm no longer interested in this bank after 3 years. If I had a recurring bill or simply wanted to send my child funds in college there would be a terrible delay."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7bb6b3b172e44facb74d23ba9db8d489
encoding: FLOAT32
metadata:
{"chroma:document": "Without going into lengthy detail about my business account, personal account and mortgage experience, these are the need to knows: 1). The main branch telephone is mostly answered by a remote calling center, if at all. 2). The local branch rarely answers the telephone and does not respond to left messages. Email communications are only sometimes answered. 3). Important communication between the branches and main office are done by e-chat and not by telephone. Therefore, visits to the local branch are mostly ineffective when it comes to problem solving. 4). There are plenty of hidden fees and costs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 485f2bbe0e564b7084052fd5a7069d96
encoding: FLOAT32
metadata:
{"chroma:document": "By May 2017, the Fifth Third Bank bought my mortgage from a different institution. In the middle of the month of June, 2017, I called the bank to see how I could send my monthly payment for two months ahead. They gave me the instructions to follow and I sent two separate checks. The bank gave me credit for just one of the payments, not the for the second payment. I spent more than 15 hours on the phone and at one of the local branch trying to find out what happen to my second mortgage payment. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 439115dc9eb946ee86e5c7d37c3ea14e
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Fifth Third (5/3) Bank for 4.5 years and have a very negative experience since day 1. (I wrote this review while I was on hold, trying to reach customer service). They make expensive mistakes ($1,200) - We got our mortgage from Fifth Third Bank when we bought our house. In our negotiation, the sellers were to cover $5,000 of closing costs. Just before loan closure, I got a call from the senior mortgage officer telling me that he wasn't sure that the $5,000 would be enough and he thought I should agree to increase my interest rate to cover the difference. If that was done, the difference would be less than $5,000 dollars. He assured me that I would be given the difference (I specifically asked). However, the remaining $1,200 dollars was refunded to the sellers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 33a172b5bd114d0d82cb1a076c2abce2
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{"chroma:document": "I paid for Homeowner's Insurance to American Family Insurance and to 2 different companies in 2016 that 53 Bank placed on my mortgage account. I paid the companies that were added to my mortgage account in 2016 a total of $832. I reported this incident in 2017 to 53 Bank when I notice the 2 companies on my statement and I was told that I would have to wait until 2018 to get the $832 back to me when the escrow is recalculated. Now when I call, 53 Bank refuses to give the $832 back to me. I have gave numerous of documents that 53 Bank requested from me. I need help with this situation. No matter how many documents I submit to 53 Bank they keep saying they need more documents. It is not acceptable to charge someone extra for a whole year and then refuses to give them the money back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ce56d90c141249b5a5f95b99cea3b4e7
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{"chroma:document": "I am kicking myself for not trusting the reviews I read before opening an account with this bank. I opened my account 9/8/18 and on 10/23/19 my account has been hacked and put into the negative. I immediately called customer service and sat on hold for about 10-15 waiting for someone to answer. Mind you it was 6:30am. What nonsense could possibly going on that early in the morning where I had to sit on hold. So after waiting a rep answers and I explain the situation. He then says, \u201cOh let me transfer you to disputes,\u201d where I sat on hold again for another 10mins. Finally I get a rep and explain there are charges on my account that I didn\u2019t do. She puts me on hold to review the account. She comes back and asks for account info to verify my identity. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e76cc137f0e4f9190f8e4bebe9e34d0
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{"chroma:document": "To begin, I have been with 5/3 for almost an entire year. I should have ran as soon as I opened my account. When I opened my account early 2018, I was told that I would be receiving a debit card in the mail so they gave me a temporary card until my actual debit card arrived at my home (2 months later). The first temporary card I received was hacked into within the first two weeks of having it. Contacted the fraud department and they had to cancel that card, which still had money on it that they didn't transfer back to my actual checking account so that money is still sitting there and I have no way to retrieve it. Anyways, after the first fraud happened it took 12 business days for the money to be refunded to my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 77ebeb339db24ef8a523bf16033850b0
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{"chroma:document": "I opened a checking account with them as an addition to my Suntrust to use as personal expenses. After not really using like I thought and getting charged an $11.00 bank fee every month, I asked them to close it. I was sent a form in Aug which I filled out and sent back. I\u2019m still getting letters for an $11.00 overdraft checking fee! Im on at my wit's end. The account hasn\u2019t been used in months. This bank isn\u2019t getting a dime!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 041cdd06c70e43a98f3cb9638bf9c184
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{"chroma:document": "Contact your state attorney general to complain about Fifth Third charging undisclosed fees for web-initiated bank transfers, which violates the Truth In Savings Act. Truly, they are outrageously greedy in just helping themselves to your hard-earned money for services that are FREE at other reputable financial institutions. While most banks charge nothing for transferring money via ACH, Fifth Third charges $3 without any notice or warning, and it's still just standard slow 3 day ACH, not the faster variety. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c1ac08fb3e0d412a847a408666bbaf66
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{"chroma:document": "FIFTH THIRD OVERDRAFT FEES. This review pertains to my opinion that Fifth Third\u2019s practices systematic generation of overdraft fees (to my checking account). Overdraft fees that are already excessively high. To begin\u2026 I have had two checking accounts with 5/3 since 2013. I now have one\u2026 (at least for another few days). My complaint? I believe 5/3 systematically structures credits/withdrawals into my checking account to allow overdrafts to occur. Here\u2019s what they do. Let\u2019s say that I have $0 in my account on one particular day, and that same day, I schedule a $50 cash transfer into my account (from a large financial institution). This $50 will be needed to cover two scheduled payments from checking account. One payment is for $40 and will take place two days later. And one payment is for $10 and will take place three days later."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cd633a6e9bb745ac979985672dbf9da0
encoding: FLOAT32
metadata:
{"chroma:document": "Their security/fraud department is ridiculous. My account has been hacked three times in two years, with the most recent twice within a month. My money is disappearing! I asked if they had a breach and they would not tell me, but that they are overwhelmed with calls and cannot keep up. Meanwhile, my account gets frozen and they say they will send a new debit card in 7-10 days. What??? I cannot wait that long to be able to function."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dcd466cb9d874cc387d2ad592d07d22c
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking Fifth Third for a year. Never would have thought that they wouldn't support me as a real customer. I was charged for a sleazy motel stay that I never even spent 1 night in. I was charged for two... refunded the money by the bank (the one the nasty motel said they would put back on my card, but I never received because as they say my bank messed it up) only to get it taken out at rent time because they don't dispute with merchants. I have sent them countless emails and have received no response. A hundred dollars!!! This ruined my weekend and gave me extreme anxiety! I deposit over 500 dollars into this bank a week at the least to have to close it suddenly because they don't stand behind their customer. Utterly disgusted at this moment. Fiancee will be closing hers as soon as possible!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 08018c9cc9bc41f699fd6f3fc1d341a1
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{"chroma:document": "I am normally the kind of person that will only ever leave reviews if it's good, based on a positive experience I've had with the company. It is rare for me to ever take the time out of my day to say anything bad about a company, however that being said 53rd Bank has gone above and beyond my limit for terrible and I must get the word out for others to know what I've endured so that at ALL COSTS you avoid this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dfb515db149047cfa9460f64de095638
encoding: FLOAT32
metadata:
{"chroma:document": "The bank required us to start a checking account to save an extra .25 points on our mortgage. The account they started charged us $20/month which we were never told about. They also opened us a credit card after I said I don\u2019t need one. We only used the checking account to pay our mortgage and transferred money from other banks to cover the amount. However, between the $20/month charges and increase in property taxes we started receiving overdrafts and Fifth Third would not work with us to refund all the charges. Worst bank I\u2019ve ever dealt with when it comes to customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 226be12967214528a9900853d81e6f01
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metadata:
{"chroma:document": "Scammers under the disguise of a bank. They do not allow you to set up AutoPay if payment is coming from another bank. I set up paperless billing and they do not email me statements or send me reminders. They charge late fee then send you a letter. I set up the reminders and still did not receive e-bills or reminders. They charge late fee again... unbelievable... finally paid it off and will not use it EVER again. 53 reason to stay AWAY!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc19c52dd70e4173b4d736c71f9ab1ae
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{"chroma:document": "They charge you a overdraft fee when the check you wrote weeks ago crosses in transit in the middle of the night with your paycheck. I called parties that received the checks I sent and they told me that the check was deposited within days of receipt (over a week before this). They refuse to take the overdraft fees off and the center will not only be rude to you but will also refuse to allow you to talk to a supervisor. Bottom line... They set it up so that the check goes in at 11:59 and then the payroll checks process after midnight, thus leaving you in negative limbo so they can fee you to death. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c316c2c8e18e4d2e81d1170e0fac137f
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{"chroma:document": "On Friday, April 20 my husband put $200 in the ATM to cover our car insurance payment. (Monroe, NC Branch) We found out, when we received a letter from Geico, that the payment was declined & the money never posted to the account! My husband has contacted the bank multiple times and was told by the same lady that he would be getting a return phone call as soon as she spoke with the company that services the ATM... It has been more than 5 MONTHS! NO PHONE CALL! NO REFUND! They DO NOT care! We lost $200 AND, we still had to pay that payment, AGAIN, out of our own pocket! UNACCEPTABLE Customer Service! The Online Banking has NEVER worked, NOT ONCE! Automated system can never authenticate the account when you call so you can't check your balance and it blocks your card when you enter the correct information! Very Inconvenient!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: af9df26ae8f645ebb3c38c8928f321ec
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{"chroma:document": "I paid my rent thru 5/3rd online payment system. The evening of the 5th, our landlord said he never got my payment. I called 5/3rd customer service at 7 AM the next morning. They pulled up the payment they sent just days before and put a stop payment on it. Charging me $33.00 fee. Called Landlord and processed an instant payment thru PayPal. Then this morning, the payment showed it was processed on the 5/3rd website. Now, the check was processed (even though I stopped payment on it) as well as the PayPal payment. Customer Service put a stop payment on the wrong check number. WOW... I live check to check and a double rent check does not fit into our budget. No wonder why their customer service recently received a very low score. After over 30 years with Fifth Third, I think it's time to find another bank that pays a little closer attention to details."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 871a3e3e4619419b93589daae750a077
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{"chroma:document": "Canton Michigan branch manager has been very disrespectful to my husband, talked down to him like he was trash not willing to help fix an issue with a check that was deposited into the atm, cleared then taken back out a day later. There are many other bad reviews on her, seems she needs to be reviewed. I get a complaint at my job I get wrote up. She's giving the company a terrible name! The atm has also not giving me a 300$ withdraw. After contacting customer service, being called a liar, over 2 months of fighting I finally got my money! I can't trust my money with this company any longer, I'm not wealthy enough to keep having them take it all the time!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 215d70ffc091453ea4c0605c1a98c6ad
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{"chroma:document": "Our mortgage was held by different banks over the years but has been recently sold to the Fifth Third Bank. It's the WORST!!! With other banks, I would be able to set up an automatic electronic payment of my monthly mortgage amount from my bank account. Not with this one - they only allow electronic payments if you open a checking account with them. Who does this? So every month, I have to send an envelope with a check, and sometimes, the person opening these envelopes does not get to open mine on time, and I get assessed a late fee (and I always send my payment at least 5 days before the due date!). I think it's a scam that allows them to make extra money by claiming that the payment was late."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eabb05db504f45b29ec67c7ec09a4db4
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{"chroma:document": "Fifth Third Bank does not honor contract dates. This bank should maybe process cheese because they do not know how to properly process a mortgage application. They caused me to miss my closing date because the processor called off sick for 3 days!!! This bank is clueless."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e823c76c19b243579ad0e4cb1f5d23a8
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metadata:
{"chroma:document": "Fifth Third is unwilling to work with their customers when it comes to overdraft fees, even after you notice a negative balance and rectified it immediately. Fifth Third refused to remove this fee. Don't bank with 53!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cd9843bd019d4c48ad998a64c7ba5c97
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{"chroma:document": "OK, so here was my first encounter with Fifth Third Bank; I purchase a vehicle from my mechanic (great guy, honest, stand up fellow). Anyways, this vehicle has a title issued years ago with a lien on it, no big deal, call the bank it's drawn on and ask for a release (did it for another vehicle we had sold this summer ourselves, with another more reputable institution). Here is where the circus begins, I am transferred not once, but twice, after being left on hold for an ungodly amount of time (I remain kind and patient with the representatives however, they're only human). I am transferred a third time to an outside 3rd party. Odd, I think, why would this be? They can't help me out? Why? It is a simple and easy request."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3410590926c84f7297cf25396d1ad1fa
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{"chroma:document": "If you bank with Fifth Third Bank, You should expect to have money STOLEN from your accounts. 148.00 overdraft fees because THEY wouldn't credit a \"Pending\" (they called it) within minutes AFTER they nailed me for all of my automatic payments. Called and Sarah was about as unprofessional and rude as could be and REFUSED to allow me to speak with a supervisor. I have had accounts with them for 33 years. WTH??? If you look on their reviews it appears their customer service has been declining. Yelp should have a minus on their stars. I will be moving my accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b34b68ae05aa4ffa92e7c2c2615a017b
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{"chroma:document": "5/3 has charged me a $5 \"dormant fee\" on my \"Totally Free Business Checking\", which is ironic and an oxymoron. To reactivate I have to stop by a branch and make a deposit! So, do we think my money isn't earning 5/3 interest, and don't we call dormant money savings w/interest! The only reason for the account was it provided a MasterCard, my primary bank Charles Schwab pays me for banking with them and provides a Visa debt card, which doesn't work with some car rental companies. So in Boston had to rent a car and my MasterCard is declined! BIG PICTURE, if anyone leaves money in a 5/3 bank account, and forgets about it, or isn't actively using it, 5/3 will steal your money for themselves!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8b527fec3944133bf4c18f779779aaa
encoding: FLOAT32
metadata:
{"chroma:document": "After trying to recover my username I was transferred around for about an hour, they then told me to enter my SS# as a temporary username. That did not work. I called back and told them it was not working. They told me to call back another day. Customer service is awful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2b3a691d032f4676948d225eca5d343d
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{"chroma:document": "I transferred money from one of my Fifth Third accounts into another one on 7/9/18. I didn't realize at the time that the bank had closed the account I transferred the money to. A few days later I went in to look at my accounts and saw it had been closed, but the transfer was still pending. I waited a couple more days and figured the money would be put back into the originating account, but it was not. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 74a24b8644be4b6d82f9df3c0cb431e4
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{"chroma:document": "Horrible, Horrible bank. They repoed my car because there was \"no proof\" of insurance. Once I submitted all the paperwork to them showing that my car had in fact been insured the whole time they still demanded me to pay $2,124.00 to them to have my car released. $395 for the towing, and all the rest in fees, stating they had added on an extra $200.00 each month for their own insurance since they were unaware that I had insurance for those months. I sent the $2,000.00 payment, called the towing place to pick my car and was told by the tow company not the bank, that they had received the instructions to send my vehicle to an auction. AFTER I HAD ALREADY PAID THE 2,000.00 DOLLARS. Completely unethical. I will tell any and everybody that I can about the service I received from this company. BY FAR THE WORST BANK I HAVE EVER DONE BUSINESS WITH!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0c662e20b6ce4098afa801382c661130
encoding: FLOAT32
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{"chroma:document": "Since May 11, 2018, I have done nothing but argue with 5/3 Bank over unauthorized charges and overdraft fees. I was told by the Dispute Dept., that since I was a valued customer, a temporary credit would be issued to my account in 2-4 business days. I called 2 days later to find out the status and was told my dispute was denied. I was told I had to fax a letter to reopen the dispute and explain why. I went to Office Depot and faxed the letter then called to confirm they received it and was told it would take an additional 30 days for a decision to be made. First, I was told after 2 weeks it was denied, then 2 days later a decision had not been made. In the middle of this, they cancelled the original card and reissued a new one. I activated it and the next morning, I received a text from the Fraud Dept., stating there was a fraudulent charge on my card. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "A customer traded her $18,000.00 car for another car from my dealership on June 6th 2018. Her trade in had a lien with Fifth Third Bank. She paid off her loan before the end of May. She contacted the Loan Dept of Fifth Third and they told her that the process will take ten days for the title of her vehicle to be released. She called them back after 2 weeks, they told her that there was a system error and that it will still take another 10 days for the title to be released. Around June 18th, she called them again, they told her that there was a system error and her account was paid off completely by June 11th. But for some unknown reason, the process hasn't started yet and that it will take another ten days for the title to be released."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "So after $637.58 in daily overdraft fees on a secondary account I have on my business, I noticed that Fifth Third covered a $12.99 automatic debit from that account, that should not have been paid, as I do not have overdraft protection nor do I keep money in this account. I basically keep this account open as a backup in case Wells Fargo decides to play games with me again. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 50af2487272649689e5105a7663eb6a6
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metadata:
{"chroma:document": "This bank purchased my loan. So I did not choose to do business with them nor do I have any choice whatsoever. Very sad indeed as their website and supposed phone support is practically useless. After my horrible experience, I would advise that no one banks with this company if they can help it. Their phone service and prompts are redundant and useless. I had to call them 4 times and be placed on hold over 30 minutes each time and eventually disconnected each time. The 5th call - I actually got a person who simply told me they would mail me a form. Are you kidding me? If it is a form that I have to fill out and then mail in, why not make that blank form downloadable and printable online? Why make a customer wait on hold 4 times for 30 minutes to simply get a form???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 15408c546ccb4b52be14a4dc49a9f755
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{"chroma:document": "This bank has been charging me overdrafts and returning my checks with the money in the bank. They shut down my checking account, while turning my savings account into a checking account. March I was overdrawn by over 1000 dollars and I have my tax check and paychecks deposited into my account. They shut down my account in April without notification and then 2 weeks later I got a letter from a creditor... I have had direct deposit, and checking accounts with these people for years. I have had to shut the accounts down 2 times due to my account being compromised... I finally went to Wells Fargo and they were horrible. So, I tried to chose between the lesser of 2 evils. Fifth Third owes me money... And are trying to send me to the creditors. What legal help can I get."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7135a39672de4995a9c51ffdc808569b
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{"chroma:document": "I have opened an account with 53 Bank. Initially they told me to give $200 as bonus once an account is opened and deposited $500 for period of 60 days. I have kept my money $500 for more than 60 days but the bonus was not credited though then I decided to ask the customer service. They are saying now the policy has been changed it has to be maintained for 90 days. This is a kind of cheating by 53 Bank to attract the customer. They advertise some fancy policy initially and later they cheat the customers. I kind of hurt with the kind of policy that they have. I request any new customer please don't open an account with 53 Bank. They are cheaters!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b6cfedbbd4f49249c516b1b055b4c1e
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{"chroma:document": "I received three calls a day every day from this bank. I am 20 days past due on my car payment. How are three calls a day considered respectable or reasonable? Even if I stay on the phone with them for an hour and explain my situation, I get a call back the same day, every time. It is harassment and it has to be illegal. The trashy institution, avoid at all cost."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Although people who work there are usually nice, there are 3 MAJOR ISSUES that I experienced: 1) Very low mobile check deposit limit: $2500. 2) They CHARGE BACK mobile deposit checks for SPELLING OF PAYEE!! (ridiculous). 3) There is NO WIRE by phone or fax and it takes TWO DAYS - TWO TRIPS to branch to even authorize a wire if they do NOT have enough managers to approve the first time. The banker felt so bad for me after 25 calls I had to make to just wire the funds... he actually made a trip to meet me to resign the wire. 4) Bill pay is ridiculous. It's been 30 days since I sent my mortgage check and it's nowhere to be found! I requested a trace 20 days ago - they asked me for endless information - such as payee details etc - I provided it all - and they just never resolved the issue REFUSING TO express a replacement or to WIRE the funds. BANK FROM HELL for sure."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f7113377c4fd49a694cb31cf2a2bacdc
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metadata:
{"chroma:document": "Fifth Third sent our mortgage bill to robo call collections for an entire weekend (3+ calls a day) following the Friday they received the payment as was stamped on the canceled check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6d061d250b8e4de2af6780c3cb9a8c39
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{"chroma:document": "In January 2018 my account had a hold placed on it by the bank for questionable activity. When I contacted the bank they had questions about 3 debits made in Chicago Illinois. They immediately removed 2 of the charges and opened a dispute for the $400 that was made at a 123 Wireless. I received a letter in April 2018 stating that the dispute was denied because the card used in the purchases had a chip which prevented any possibility of fraud. I then had the case reopened because the debit card I had at that time did not have a chip in it. I didn\u2019t receive a card with a chip until I received the replacement for the card that was closed for the fraudulent activity. I faxed a letter with the request and the evidence provided. "}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "Starting in 2017 I went into the Orlando branch on Conroy, asking for guidance on what I needed to do to get the PMI removed from my loan. She made calls and said I would receive information within 10 days. I never received anything. In November, I went to the branch in Lakeland Florida, spoke with the manager who explained, I'll just click this bottom here to request a cancelation and we will see what happens. I waited till December, again I received nothing. I called customer support who explained I needed to fax a letter requesting it be removed. I did that in December. Still no letter explaining what was happening. In February I went in to the Lakeland branch again. They said the problem could be I\u2019m at 86% paid and not 80%. I explained if that is the exact reason I will make the extra payment to be at 80% but I want a letter explaining that. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57d4be319fe440afac2f586f7a40ba79
encoding: FLOAT32
metadata:
{"chroma:document": "They offer promotion does not mean you will receive it! They have many tricks to tell, you are not qualified. I opened an account and supposed to receive the promotion after 45 days. When I did not receive that, I called them three times. Every time they replied me and said you will receive after 10 days. Then I called after 55 days but this time they said you did not qualify. Did I ask why? They said because a monthly fee $8 has taken from your account which reduced my balance. I asked no bank will charge a monthly fee in the first statement because this time customer usually opens an account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c1f2f322c3b4a3cb62bf84fe2a35750
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{"chroma:document": "Tried to get a home equity loan at Fifth Third Bank, had 4 times the amount in savings, and I was denied the loan with a 745 credit score! I have all of my accounts at this bank! Ridiculous! Use a credit union."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42b634a9fb594e089eac9bfd33f60e7c
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{"chroma:document": "We took out an auto loan for a new car in September 2017. In February 2017 we went online and found out the remaining balance and sent them a check for the total remaining balance. Three months later we have no car title and I called to find out what\u2019s going on. They tell me I have a remaining balance of $72.72 because the pay off that I sent went towards principle with the $72.72 going towards interest on the loan. I told them that I had gotten a pay off online and then I sent them a check for the full pay off. They did not care nor were they going to credit me the interest back. I then told them that doing this show that they had absolutely no concern for a good customer. They didn\u2019t care. I told them based on how they would handle the situation would determine whether or not I would ever do business with them again. They didn\u2019t care. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 02e79777ff8945ee999d14a27f3bf96d
encoding: FLOAT32
metadata:
{"chroma:document": "Over the last year I have probably received about four debit cards because somehow there may have been a security breach at a merchant that could have compromised my account. FOUR TIMES! Just me; not my wife's. Just me. Now I don't go to any odd places out of the ordinary, just gas stations, normal stores, and that's it. So after four times I call 5th Third, and ask, \"Can you tell me what merchant this is, so I can avoid going there?\" They say that they are just a call center, they can't give me that information. \"WELL. Can you find out where I can get that information?\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 38ed2650d2924df8bea726b057d84808
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{"chroma:document": "I started banking with Fifth Third in 2009. Back then 53 covered ATM costs. Now a 53 account holder can be charged up to 3 times for withdrawing from an ATM. There were no charges for periodic NSF on an account. Now NSF charges are $40 and a charge will be denied. So Fifth Third Bank has gotten into the business of stealing. USE AT YOUR OWN RISK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c70977b4282d499cb7e777164c680366
encoding: FLOAT32
metadata:
{"chroma:document": "Someone in FL using my social number. Fifth Third slipped and told me about it yet refused to do anything about it. They said they had to protect the person in Florida using my social security for their account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d209fe51c5454018bd10e232dcb28226
encoding: FLOAT32
metadata:
{"chroma:document": "I went into the \"77 Center drive\" location here in Charlotte NC. I had just got my refund and was going to withdraw $4000 from my account. As I'm standing in line to get my money the teller notices the balance on my account and informs me that I qualified for an installment loan with them because of the funds I had available, I said, \"Okay well what does that mean?\" (**) said to me, \"Well this installment loan will help your credit and I can get your monthly payments to be really low.\" I said, \"Okay well what do I need to do?\" He said, \"Nothing. Go take a seat and I'll get right with you.\" (At the teller line ) not in an office. So I sat about 5 minutes and he called me back up and said, \"Okay Ms. ** I've printed out all that papers. Let's go sign and we'll get you going.\" We went into the office and I started signing forms, he showed me where my monthly payments on the loan would be like $50.00 so I was okay with that. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c3df172bfb24a24b2a7b2a4f6920b06
encoding: FLOAT32
metadata:
{"chroma:document": "I used the ATM and there was a negative balance of 5.50 for the use of non Fifth Third ATM and I was charged a 37.00 overdraft fee because of the fees they charge. The bank will not budge in removing this fee. I have spoken with 3 supervisors in which all have been terrible. This is a terrible thing to do to your customers but when you call customer service and get no service that makes the situation worse. Candace, Jaime and Sara all claimed to have been supervisors and they were downright rude and did nothing to assist me. I am looking for another bank to do business with as this sneaky way to charge overdraft fees are an unfair practice and I will not let this go."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a793613dcb7744d698c9033ac7344a58
encoding: FLOAT32
metadata:
{"chroma:document": "Every time I turn around they have a reason to charge for something else. They always fix the issue but it's a total pain to deal with time after time again. Employees who seem clueless about their job. The things they've done to me is a book in itself."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ab3f827d3d0f402c9a19f2247f8c96ae
encoding: FLOAT32
metadata:
{"chroma:document": "We are 71 years old and traveled to Ohio last week. We stopped at a Fifth Third Bank for some cash for our trip home. They shredded our card. Left us stranded 350 miles from home. Called my bank to make sure nothing was wrong with my card. It was in good standing. Fifth Third Bank's customer support told me if my card was not with their bank they shred your card. My card was listed on the front of the atm. With my card shredded we could not get gas, motel, or food."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f4f0af3408614fc498beb34d99abecf7
encoding: FLOAT32
metadata:
{"chroma:document": "I have a checking account. The times that I have called, and it has been several because there is always some kind of problem with my card, customer service is uncooperative, self-serving and downright nasty. Do not ever try to ask for any kind of help, or ever question their tactics. You will get nowhere. Fifth Third is always right no matter what. I am in the process of switching to a different bank, as I just cannot take them anymore!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1078ab3db7b244fba7f96ce8fb61ce6e
encoding: FLOAT32
metadata:
{"chroma:document": "I am very disturbed to find out that my bank has scripted lies that are told to customers by bank employees. I noticed the money being deposited into my account was not matching up to my credit card from purchases. I called to see what was going on multiple times. My employer identification number was wrong on my account. After a letter was received from Fifth Third, no call, no email. They just all of a sudden started withholding 24 percent of my money. I made 6 calls in total and the response every time which come to find out is a scripted lie was the IRS has the money and that I would be unable to get it back until the end of the tax year."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dc212bae7e9f4c99a49b6d3d740b3a01
encoding: FLOAT32
metadata:
{"chroma:document": "I purchase my vehicle through a dealership on 10/20/2015 which I was approved on a 60 month loan with Fifth Third Bank. Upon agreement the bank would need registration and proof of insurance to grant approval of the loan. I then provided Fifth Third with the documents required. Within a month of owning the vehicle they called and sent me letters threatening to tack on thousand of dollars to my loan for insurance that was already provided, I had to go out of my way to have my insurance agent then fax insurance information for a second time. This was time consuming for me and shows lack of professionalism and organization skills from a lender. I then paid my loan on time every month until February 12th 2018 when I paid the entire loan off in full, 44 months EARLY."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 40c04713403944189c0bf5889086b69b
encoding: FLOAT32
metadata:
{"chroma:document": "I had made a mistake and deposited the wrong check and didn't make an withdraw from it and the bank didn't suffer any loss. I went to the bank and the manager agreed that it was a legitimate mistake. Well instead of following the recommendation of the bank manager they closed my account anyway, wow. Don't make a mistake with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 161dd3d58cab43bebf3c18f5e970d54e
encoding: FLOAT32
metadata:
{"chroma:document": "Home refinance (VA) - Went on for four months prior to my cancelling. Every week they would call and ask for more paperwork when they should have told me up front all that they needed. I talked to so many bank personnel. I still do not know who the loan officer was. My home has its current mortgage through them. It should have been easy? Often went weeks without my being able to contact anyone. I was told on three different occasions that the loan was sent to the underwriter and it should be a few days. Lies? I am starting process anew with another bank. This cost me a lot of money. I have a very high current mortgage rate. I recommend not to use them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 34a2021eda1d40f4a4d828be1d0cf28b
encoding: FLOAT32
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{"chroma:document": "I deposited a check for $1,900 to my savings account a week ago. I come home to a letter stating that I failed to sign the back of the check. All I had on it was deposit only. You would think that if I'm depositing a check and it says deposit only and I am using my mobile device. The check has my name on it that it wouldn't be a problem that they should go ahead and deposit it but they didn't. That's okay. So I take the check and I sign the back of it and I deposited through an ATM and of course I get a receipt for it only to find out that they deducted the $1,900 that I had just deposited. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 647bf7becb5a4f7f91a9ee4e043b3846
encoding: FLOAT32
metadata:
{"chroma:document": "Their entire bonus program is a complete scam! I won't bore you with all the details. Basically, after researching everything you need to do to get the $200, you are then contacted about having to open up a credit card. You need to spend $500 every month without fail. You also need to maintain a $1,500 daily minimum balance without fail. None of this was disclosed. The only thing said was that you have 45 days to build up your account with $500, that's all! I immediately transferred money out of my other bank into this bank. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c24214b6a5c64dee92119eb3f4da3a56
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{"chroma:document": "I purchased a new car from a local Toyota dealership. I have been paying my auto loan payment each month. We have made four extra full payments on the auto loan. When I inquired about the balance that is still due it gives me the amount that would be if I had not made any extra (full) payments. When you inquire about the discrepancy in the balance due... they can't tell you. Lesson learned. NEVER use this bank for an auto loan!!! Beware. Don't make extra payments... You may not get credit for it on your balance due."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 495a26178a97423c818e09fcacde2047
encoding: FLOAT32
metadata:
{"chroma:document": "So this bank has an overdraft policy where you can sign up for overdraft you know if you need a couple dollars here there every once in awhile that you can get it even if you have nothing in your account. So they definitely don't have a problem with overcharging you for everything and then God forbid you do actually need a couple hundred bucks here and there like say you try and get $200. You better believe you're going to owe about 450 back and then they decided just cut it off because you've used it twice in 6 months. So then when you need it again you're just stuck and then they don't try and help you when you call all they do is say sorry."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c962449b6a2f437d8a7d30303913e770
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{"chroma:document": "10 business days to get your title after the payoff amount was taken directly from my bank. Horrible explanation for why. I could understand if I sent a check. No bank I have spoke to concerning this even understands this policy, if someone pays off loan electronically. This is a very outdated policy. Very disappointed with this financial institution and will certainly let everyone I know to not do any banking business here. Makes sense they have only one star."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 72a6580e630e44ba83e8cfa5a02559c3
encoding: FLOAT32
metadata:
{"chroma:document": "One of my guys went to get parts at Home Depot and my card was declined, I had thousands in my account. I just got this card in the mail a week before. They didn't call me just closed my card. I called the bank and they then said my card was closed, so now my business debit card was not able to fuel my trucks and buy materials I need to work, best was to hang up on me 4 times being transferred around and sending me a new card next day and not charge me, this is bs. Taking my business to another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cf599bab371f41d38184906072f7e116
encoding: FLOAT32
metadata:
{"chroma:document": "I called them to transfer a balance from another card and they gave me the run-a-around. Wanted me to come into the bank and verify myself. When asked if they were in Tennessee, they said no, but insisted I come in anyway?? So, I told them to cancel my account, which I do not think they did even after 3 phone calls and an interminable wait. So, I don't know where I'm at, but I do know it's a lousy 'bank'. Must be Chinese!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c0791ddb8a34275b18fb6bbc455278e
encoding: FLOAT32
metadata:
{"chroma:document": "I set up an account and was suppose to get a 200 bonus for doing it. Anyhow when I went in the back to make a deposit to get the 200 bonus the bank rep Micheal in Erlanger, Ky knew I had to sign paperwork but since he wasn't the one who opened the account he told me I was good. Knowing right there in front of him I needed to sign tax documents... Well anyhow I got the 200 bonus but they took it for tax withholdings because he didn't have me fill out a W-9."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e5e663dc865e406b91b835a6632f03dc
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{"chroma:document": "10:30 A.M. Went to 5/3 bank to cash/deposit a refund check from Western Union. The bank would not accept my check to deposit or would the bank cash it. They charge a $6.00 fee to cash a check for senior citizens when it's my funds going into my account their bank. The teller was nice and explained it would cost $6.00 to cash the check and I would only get back this much. So I endorsed the check over to my landlord for January rent which had got lost/ stolen in the mail. Looking to switch banks now. Don't bank there. Pitiful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6a8428af9540428e90e2f3a07e847487
encoding: FLOAT32
metadata:
{"chroma:document": "Beware Home Depot project loan through Fifth Third. Paid off loan and started getting call for collections from Fifth Third. Sent copies of canceled check used to pay off account, no luck with that. They charged off the debt, and sold it to debt collectors who have ** mine and my wife's credit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 44a71fba520542b6a0c0282406b2b468
encoding: FLOAT32
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{"chroma:document": "Scam - I fell for a scam willingly. I take responsibility for that. But the bank did not do what they said that they would do on their part. I was having money transferred. Before the transfer, they were to call me to make sure that this is what I wanted to do before they released the money. They did not call. They had reason for suspicion. They transferred the money. I am out $4000 because they did not call me. When I got home from filling out the papers for transfer at the bank, I got back on Facebook and within a few minutes realized that it was a scam. If I had gotten the call from the bank, I would have told them to cancel it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 05ad22dfda5c4327a313d4fa06c664ae
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metadata:
{"chroma:document": "First of all, let me start off by saying their customer service is horrible and they are absolutely clueless. I set my account up on online and I inputted a coupon I received in the mail (which was the only reason I gave them a shot at all). After setting up the whole account it seems as if my coupon was changed to another promotion and the initial promotion was not attached to my account which I didn't find out until I reached out to their customer service via email. So I went into the branch in Columbus, OH Taylor Station Rd and sat and spoke with a banker who said she was going to research and call me once her manager came out of the meeting. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2ba66ce410444eb8a38413dd78a1b90
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metadata:
{"chroma:document": "My payment's final due date is the 16th of the month. However days ahead of that I start getting calls from collectors asking me if I am having financial hardships, living in the home, renting it out, etc. My credit union in the meantimes shows my payment was made by ePay days earlier and on time. This has happened again and again and collectors admit that payments take seven or more days to be posted. So why start collection services aggravating phone calls prior to even the due date."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3af606936d98401fb8cedf6b48cca9e4
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{"chroma:document": "Fifth Third bought my home loan from another company. The loan payment is \"past-due\" on the 16th of each month. Every single month, they call on the 14th wanting to know why my payment is \"past-due\". My Bank, pays it on the 13th. It has NEVER been past due and I have asked them not to call. I would NEVER do business with this bank if not forced to. I have had at least 5 other home loans, paid them on on the 13th and never had ONE CALL. These guys need to be throttled back by a government agency!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fe77917f82f84b97bd37771c936d3d3a
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{"chroma:document": "I applied for a line of credit for a rental property. The person I met with first failed to tell me there was a yearly $69.00 charge. I went forward anyway because I felt she had spent a lot of her time with me and thought it was the right thing to do. I made it quite clear that I did not want a mortgage and she assured me it was not a mortgage, just a line of credit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cd4aa574fab648b0bff6502de58a74e0
encoding: FLOAT32
metadata:
{"chroma:document": "I'm that person that is going to say \"I'm only leaving 1 star because I have to... Yup this bank deserves 0 stars!\" I have had an installment loan with them for years and have had nothing but issues! I will admit I have been behind on payment but have been trying my hardest to rectify the situation... Do they care? NO! I don't know who runs this place but they are never willing to own up to mistakes on their part! FIRST OFF this bank decides how to apply your payments not you! Do not think for a second you are in control. I keep calling on the phone to make payments to make sure I'm current and there is always fees I want explained... They say I'm current then bam! Next month I'm 3 months behind again. I wish I could explain the whole situation but I'm confused myself!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6c6849764d0d4806b2f0739599db4c8a
encoding: FLOAT32
metadata:
{"chroma:document": "No Sir, I cannot do that. Get used to this if you work with Fifth Third. Doing anything, even the most mundane banking task is almost impossible and will take multiple phone calls and transfers (with dropped calls along the way). I had a car loan with Fifth Third and regretted it from the first day. They are the worst bank I have ever dealt with. Their services are terrible. Even paying off my loan was a near impossible task with delays, restrictions and multiple callbacks. The little that I saved in interest on the loan was more than devoured by their general inefficiencies and the copious time I wasted on the phone with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ac8c0334a87d4ddb8bc5ad48eea00690
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{"chroma:document": "Due to hurricane Irma with a mandatory evacuation, lost wages, and minor home damage we took advantage of the deferment 5th 3rd bank was offering. We opted for deferring September and October payments. We never received anything in writing and my wife has worked in the auto finance industry found it odd they did not send an addendum to our contract. She called and was told by customer service no late fees were being assessed so everything was fine and in order. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 46419ea705bd49e6932a8134ee10dac8
encoding: FLOAT32
metadata:
{"chroma:document": "This is a not a bank but more of a scam company. I opened an account and they automatically enrolled me to receive checks and charged me $23.99. They also did not mention the $11.00 a month fee they would also be charging. I called to dispute the 23.99 charge and they said they could not help me and to return the checks that they sent. I have not received any checks and they said to wait 2 more weeks to see if they come. This to me resembles theft."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fdd58ab2b3cc4a0cb38e2df6c8b4fc1c
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metadata:
{"chroma:document": "Fifth Third has been the worst Mortgage experience ever. My mortgage was sold to 53.com and ever since that time I am phone harassed. Mortgage is due on the 1st with a grace of 15 days typically paid around 6th or 7th. No issues always paid on time. Now with 53.com on the fourth day of the month the calls start 3 to 4 times a day even Sundays. I have spoke to their reps a million times. Forget it nothing helps. Now I refuse to pay my mortgage until the 15th."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dd7f0fd79a834e50806ff3a2d1871f33
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metadata:
{"chroma:document": "If I could give 0 stars I would. As a matter of fact, I would like to give a - 5-star rating. This has been hands down the worst experience. Absolute nightmare. I have spoken with over a dozen representatives and all the issues I have read here so far, have all happened to me. We purchased a Chevy and 5/3 Bank gave the loan. I had never ever heard of this bank and I wish that was still my reality. I set up a payment account that I use for my business with plenty of funds in it. I set up the external account with the 5/3 app. I made my first payment the day before it was due. The account reflected the change and all was fine. I started getting robo calls from an unknown number that never left a voicemail. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "We have a car loan with Fifth Third and in the past 8 months they've sent my car to repo twice. We had a problem with our electronic payments and they put a lock on our account. So when we set up payments they would not process out of our bank account. We worked with customer service and they said everything was fine. But what they did not tell us is that our account was in collections. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 13b1622edb9a42229558cc936ffd9b78
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{"chroma:document": "Fifth Third has been the worst Mortgage experience ever. I fell a bit behind and requested assistance and they helped, alright, but charged me thousands of dollars in fees to simply take the payment that was behind and spread it amongst payments. Trying to get any answers as to what you paid and why is a nightmare, on the phone for hours and still don't know why they charged me what they did. At that same time, I was paying too much in Escrow and they will not even look at Escrow until April to assess and it's February. Perhaps I would not have fallen behind to begin with if my Escrow wasn't grossly overestimated. They will not work with you to even understand the fees and fines as they are robbing you. I pay thousands of dollars each year in interest and they only look to how they can charge you more. I will refi this the moment I can as well as tell anyone and everyone I can to not do business with them. BEWARE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b51cf46693cd4108861dfc8c9f65a920
encoding: FLOAT32
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{"chroma:document": "I have been dealing with a known issue with Fifth Third Bank for over three months. It is possible to create an external account from the Fifth Third Online banking website. I have created an external account for an account at another bank. I have confirmed that the external account is listed on the FifthThird Online banking website under Accounts and Payees (type non FifthThird account) and that the account has been verified."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f378bb6e84d64234ac406bb7d9d3145b
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{"chroma:document": "This is the worst bank I have ever dealt with. I purchased a vehicle from a dealership in Arizona and had it shipped to me out in Tennessee. The loan was funded by them and so the lean had to be put on the title. To do that the dealership had to electronically file the title in Arizona. To register my vehicle I require the title be sent to Tennessee and they are refusing to do this. They continuously refer me to a third party company and claim that they don't hold titles. I contacted their third party and they want me to pay $50 to transfer and say it will take 7 to 10 weeks. I am not willing to pay this banks fees so I spoke with someone who claims to be a supervisor and all she has to say is, \"I guess you will not get your vehicle registered.\" This bank has the worst customer service I have ever dealt with. I'm going to find another bank to take the loan."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9bc58213e5aa42c7b6c8b1daaaf57c96
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{"chroma:document": "I've been banking with Fifth Third for almost two or three years and at the beginning I had problems with service fees but now I'm having problems with service fees again. I just checked my account and was charged $67 and service fees for this month and then the last month was about 30. The month before that was 50. The month before that was 30. So over the last 4 months I've lost out a hundred and $60 so finally I called them and asked them why I'm being charged so much and service fees and they credited me $50 back and basically told me the hundred and ten was for ATM withdrawals and paying bills from online."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dcf8b811eb394bfa83252dc9c492a24d
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{"chroma:document": "I have been with Fifth Third Bank for nearly 30 years and like all banks they have had moments of aggravating me but I am finally done. I transferred money from another account and it did not get posted to my Fifth Third account. I did an early access transfer at a cost of $30.00 to cover the overdraft and told that the OD fees of $185.00 that were pending would not go through. They waived the $74.00 fee from the previous day. Well the fees of $185.00 went through and they will not refund any of it. All because they did not post my transfer in a timely fashion. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f54d69e64ffd44b489c29f931cc4b99b
encoding: FLOAT32
metadata:
{"chroma:document": "I would not ever use this bank. Unfortunately, Rapid Chevrolet dealership in South Dakota used this bank to finance a loan for my daughter and I. I could not refinance the loan because they do not have a bank in South Dakota. They did nothing to help. They could not care less about their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 97b464f6191b4d8eb612537403e103cc
encoding: FLOAT32
metadata:
{"chroma:document": "I ordered a sample vitamin from an email. I was to give my address and credit card information. The sample was $4.95. I read everything carefully. My bank statement then shows reoccurring on the $4.95??? I call Fifth Third. No one can tell me anything. I go into the branch. Not one person can explain what it means either. I call the 800 number on my statement and get no answer. Next I know $170 is taken from my account! Apparently, this company took my information and signed me up as a member. I have yet to know what member means. Since I did not know I was a member, I did not know to cancel. I had not even finished the sample!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c2a860ff844d4d6eb3c75e426334a103
encoding: FLOAT32
metadata:
{"chroma:document": "5/3rd Bank closed my express banking for no reason and I had a few dollars in there and they took it. Sometimes the bank can be nice or mean. I would advise people to stay away and open an account with another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bc60470103864735a1fe8ca13cb94252
encoding: FLOAT32
metadata:
{"chroma:document": "I have had a home equity loan with 5/3 since 2004, all was well in the first few years but then I got a month behind and caught up but it had never been the same. The monthly statement is the most difficult statement to read. I have now resorted to calling in to pay and I will say is that all I owe and for several months after making my payments they will continue to call and say I owed more than I paid. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: acd3e2e8467b47f7ac239e0a0ea07031
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{"chroma:document": "So yet again another bank who is in direct violation of the Homeowners Protection Act (HPA). PMI when 5 years or When you owe 79% or less of the original amount they are supposed to drop the PMI. I had my home appraised last year and I had over the equity needed to get rid of the PMI but they said you have to keep it 5 years that was the agreement. OK so January is 5 years so I called and asked when I could see the PMI off my bill they said, \"Oh no you have to write a request and it takes 8-10 weeks to process.\" I said, \"OK but I will expect a refund for every month you collect past the date with interest.\" They said, \"Oh no that\u2019s not possible.\" I said, \"It will be if I have to get legal representation as well as legal fees.\" So sick of these banks who were all bailed out for doing a crappy job hitting us where it hurts. Will update when I have an answer but I am not too optimistic."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c4d6410e62444d8591ef81092fcd1b94
encoding: FLOAT32
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{"chroma:document": "I have been a customer of Fifth Third Bank since 1998. Recently I decided to move my IRA account to another service provider. I called to let my account manager know and that I would be coming into the office in 5 days. She did not return my call and had not done anything to facilitate my request. I was told that I needed to have my new provider fill out a form and fax it to Grand Rapids. The phone number she gave me did not work. Now, almost three weeks later, after calling the account manager, the branch manager, customer service and headquarters, I still do not have my money. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 49f95b0dcff44db3a34b83f40f286049
encoding: FLOAT32
metadata:
{"chroma:document": "Normally, I would tell people how much I like banking with Fifth Third because the one in my small town has very nice people working there that are very helpful. My problem is not with any of them. They have been very good to me. My problem is with the people I contacted at the 800 # about their online banking system. This concerns my online banking account and a glitch in their system that they are unwilling to make good for. I am constantly having problems with it. Every month without fail it will not allow me to post payments without saying they are having technical difficulties and wait until later. I have to try over and over again just to pay my bills. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 71def0ac4c3f4b389c32c041946daf9e
encoding: FLOAT32
metadata:
{"chroma:document": "I am mortgage customer of Fifth Third Bank. I pay my mortgage on time and I even have escrow balance with the bank, they are charging my 4.12% interest on my loan. I pay nearly $400 per month in interest payment. We recently sold my rental property and my attorney requested a pay off statement from the bank four days prior to our closing day and we did not get anything from them - no response whatsoever. So my Attorney called their 800 number and their customer service person promised to have it available to us one day prior to the closing date. They took my $15 fee. And they did not send us the pay off statement and no one even responded with why I will not get my pay off statement - this bank is so unresponsive. I called their 800 number all day long and they all are ready to process the pay off and earn that $15 charge each time I will talk to their \"STUPID\" customer service reps. I bet they are all commission there."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dfe786329c5a48cab406839128b5b6a9
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{"chroma:document": "First things first. This bank is by far the most deplorable, piss poor example of a reputable bank I've encountered in all my years of banking. This is coming from a customer of 5/3 of over 10 years! I initially was happy to join the bank at 19 in 2007 when I was a freshmen in college. I essentially had no major issues with it for years and I was happy. I even had a new account opened after my card was compromised online. Fast forward to 2017, I have my checking/savings account and a credit card with them. I knew their credit card was a scam when I first got it in 2014 after I made one purchase and paid it off right away and was still charged interest for the one purchase. I was advised by a friend who was smart with money to cut the card up and never use it again because closed accounts can bring down your credit score so I kept it but didn't use it for the longest time because of that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 43fc2cdf98dc4f989c3abd2e3755cd42
encoding: FLOAT32
metadata:
{"chroma:document": "I went through Fifth Third Bank because I trusted the loan officer (she was awesome) for my mortgage on a new home purchase. I then switched all my banking over to them. Then my journey with Fifth Third began. I highly recommend that you do not do your banking with them. Their policies are not as good as Huntington or other banks I've dealt with in the past. They charged me for two mortgage payments around Xmas. Then when I asked them to refund one payment back into my account that I didn't authorize they said it would take 24 hours but they wouldn\u2019t charge me the overdraft fee. Thanks for not charging me an overdraft fee for taking money out of my account that I didn't authorize."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 362c0ca81a61425c927749359912f772
encoding: FLOAT32
metadata:
{"chroma:document": "Don't do business with Fifth Third for a credit card. They will sell your information. The online banking doesn't work. If you pay off and close an account, they will continue to charge you money and add fees and interest. This has been the worst credit card company I've ever dealt with. I have closed my account and still have problems with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 143f3a4408ab40669ca6f845fed7318b
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{"chroma:document": "Have had my auto loan with Fifth Third Bank for 2 uneventful years then it got stolen. It was recovered less than a week later. I got the van back and made repairs and have been using it daily and making scheduled payments. Three months later was going online to make the monthly payment when I noticed a $125 fee added on for \"repo close fee\". I couldn't imagine what this was so called their 800 number. As is stated in review after review I was bounced all over the place from department to department with each one claiming ignorance of the charges. I finally got an answer from someone who said they had been notified by the impound lot that they had their collateral so Fifth Third said they had to send someone to check on their interests."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 166618fe7a9441b0a0b73b87b83325f4
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{"chroma:document": "Two payments for my truck were taken out in one month. I am a teacher so I do not make enough to make two payments in one month. I was told I was being reimbursed for one of the payments and should see it returned within 7-10 business days. 10 days go by and I check my account, the money was not returned. I called and was advised I would not be getting my money back and would be used as my next payment. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 046fd6a6e6cd46319476581182b4da14
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metadata:
{"chroma:document": "In August 2017 I was screwed by your dispute department --- in August 2017 I was in need of additional income. I try to live on my SSI check. I was emailed an ad for an online business -- so I opened up this ad which was nothing more than a big scamming company --- telling me I could start making great big money in a short time. The company NAME WAS MY DEVELOPMENT OFFICE so I signed up. They were asking me to put it on my credit cards --- $7000.00 --- so I put $3500.00 on my Citi c.c.-- & $3500.00 om my 5/3 c.c."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 99f883fe466546a4b7add9ce52e2d5b1
encoding: FLOAT32
metadata:
{"chroma:document": "I just purchase a home and Fifth Third Bank took over the loan. I've been trying to pay my mortgage... Over the weekend I tried to establish online enrollment. It tells me I can't. Fair enough, I call the bank Monday morning and have been passed around and hung up on digitally 3 times now. I've been at this for 2 hours. If anyone tries to get a loan...run from Fifth Third Bank... My next step will be to try and refinance just to get out of it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2781e680852d4c99a4b55c7aed9203b1
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible bank. Rude and flippant customer service reps, incompetent with all aspects of banking. They have screwed up my online bill pay multiple times with emails telling me I need to schedule a bill to be paid when it's already scheduled... Then it will be paid anyway, or just the opposite; I'll schedule a bill to be paid then it won't get paid, telling me it was never scheduled, when it was. The latest debacle came when (in the process of closing my account with them) I had a scheduled transfer to my new bank. I then noticed online that it was cancelled (no reason given)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cabe2c9745214c66901a33802a9e1a6c
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{"chroma:document": "Fifth Third Bank has been the worst experience with a bank that I have experienced in my young life, they might as well be criminal. I Deposited a check over the weekend. Usually my check would be available the next day if I deposited with a bank teller directly which is what I did and she told Me that it would be available the next day. It wasn't and my bank account went in the negative $24 but they were individual transactions so they charge to me individual Each one so $24 turned into $228 in the negative Even though I deposited a check that would have covered my transactions. Had I been told it wouldn't have been available until Tuesday from that Saturday morning and most banks would understand and work with you. Not them. They are a scam bank. A perfect example of Wall Street crooks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ca6022832d1459394347c57cad4332c
encoding: FLOAT32
metadata:
{"chroma:document": "I had used Fifth Third Bank for 10+ years (first checking account when I was 18) and have had nothing but problems with them since opening my credit card. I figured that it would be easiest to make payments as it would come right from my checking account that is WITH THE SAME BANK, but from February 2017-August 2017, I had to call and/or go in person every single month to \u201cset up\u201d my automatic payments because EVERY SINGLE MONTH they failed to actually activate it in their system. So, when I was told in May of 2017 to not worry, it had been set up and was totally ready to go, I didn\u2019t call to check on them to make sure they had done their job like they said they had for the last 4 months prior to then, and the payments weren\u2019t made for 3 months when they reported me to the credit bureau."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c90c2f2356754ab6badc0e25b568e07b
encoding: FLOAT32
metadata:
{"chroma:document": "The subject may seem a bit dramatic but it encompasses the frustration of someone who is offered an incentive to open a checking account and once the checking account is open denied the incentive. It\u2019s offensive and I will be closing my checking account and warning everyone I know to not trust your establishment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6dbc8279bca7439c9726c191cc4136f1
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give 0 stars I would. My mortgage gets bought by a new lender from time to time. This has never been an issue until Fifth Third. Suddenly they wanted to charge me $100 extra per month for escrow and told me I had a shortage of $1200. This has NEVER happened in all the years I had my mortgage. Sounds more like a greedy bank needs more funds to loan out. When I request a refund of the PMI they collected that they shouldn't have, I was told that they don't own the loan so there is nothing they can do. Really?! Then please pass my mortgage on to someone who can manage it properly. I wish there was a way to really make these big bankers pay for their wrongful actions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bbbbcc46cb5841068fd8fbdfd47a05d0
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{"chroma:document": "I don't have an account with Fifth Third Bank but my business did years ago. We closed our account in September of this year. All of a sudden, today, November 9, 2017, our business account was debited for the amount of $2107 for something that I wasn't sure of so I called their customer service number. OMG... I was transferred, got disconnected, transferred, got disconnected over and over again. I was on the phone with them for well over 2 hours. At the conclusion, they possibly found what the charges were for and determined that they probably shouldn't have happened (would never really admit to this). Meanwhile, my account is out $2107 until they send it to their discrepancy department to \"look\" it over and determine if we get a refund!!! I will never, ever do business with this company and will yell it to the world to not do business with them as well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 20142c93be1743a68febc56f23021905
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Fifth Third for a little over a year and I'm not beyond causing my account to be overdrawn but they double charge me and try to explain why I got more than 1 fee even after same day deposit. This has happened several times. For example I had 7 + in my account I deposited 130 dollars. When I checked my account the next day I forgot to register a check but was charged 2 overdraft fees instead of 1. Is anyone else having the same issue. Is there anyway this can be rectified."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5e0980f70dc54269a8023930a61b8189
encoding: FLOAT32
metadata:
{"chroma:document": "I had my 5/3 bank card stolen and 5600.00 of fraudulent charges were posted to my account. I notified the bank within 2 hours of these fraudulent charges. 5/3 gave me a provisional credit and then rescinded it 30 days later. They stated they had proof that I made the charges. They stated that there was a charge before that I approved which proved I had the card. I stated this was false. I gave them the police report and they still refused to give me credit. In a letter from 5/3 it states by law they are required to give me the documents they have for the decision. 5/3 refused to give me their documents. I hired an attorney and they gave us the runaround."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f557ae094ff4b768403fc46a1d2809d
encoding: FLOAT32
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{"chroma:document": "We received a scary notice that our Home Warranty from Fifth Third Bank was about to expire and our Water Heater was going to be replaced for up to $889. Our AC was ditto for $7134. Furnace for $5780. Refrig for $820. Now I know that this is all BOGUS and just an ILLEGAL attempt to milk Seniors out of their meager $$ but there is some that will be taken in. Our Gas & Electric Co. (Vectren) tried the similar tactic and when they opened my NASTY communique their crap stopped."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d899916ea5af452cac425851e9c3599e
encoding: FLOAT32
metadata:
{"chroma:document": "This is my second car with this bank, and again they tend to fail in customer service and contractual agreements. They will provide a loan at a certain amount under certain interest and will change you monthly amounts without giving you fair warning on why the change and when the change. So if your payment your monthly payments as agreed, they'll still report you late and unpaid because their computers automatically change the parameters. At the end they claimed I did not have insurance, when I actually did and provided proof. Still took over 8 months to clear up their mistakes. Yet still fighting my credit report now. AVOID THIS BANK AT ALL COST!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6851c7e997eb4917a23203df579f9296
encoding: FLOAT32
metadata:
{"chroma:document": "I've been having an issue with my auto loan account since September. I've been getting the run around trying to get the issue resolved. It's gotten to the point where my loan has ended up in the review for repossession. Every single time I've tried setting up some kind of payment schedule to resolve the problem, I've been told I need to pay the entire balance in full, I'm not allowed to do partial payments to catch up. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5c932ae696094154a2a0a9415b2a29d8
encoding: FLOAT32
metadata:
{"chroma:document": "Nothing but issues with this bank. Not informed of some of their policy/process. Charged unnecessary overdraft charges. After calling multiple times and staying very calm with the customer support people. Very upset at the moment and I am very happy to say that I will be closing both savings and checking account with this bank. Feel like I have been lied to and I know I've been stolen from..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 238e5ffc14cc44f3bc9c5fbc95bbcdd3
encoding: FLOAT32
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{"chroma:document": "Nothing but trouble with this bank. Got an auto loan with them because the rate was low. They had me open a checking account to make payments on my auto loan because they charge you for any outside accounts. I set up direct deposit for just the amount of my auto loan to be paid. They started charging me banking fees when they said there was no minimum to have the checking. But they randomly upgraded my account to another checking that had a minimum fee. Had to get that fixed by calling them and getting routed through about 4 different lines before they finally found someone that could actually help me. When they randomly closed my account after a few months because I didn't have enough money in my account to keep my account open even though I still had an open auto loan with them. Their mobile app hardly ever works and always needs to have your password changed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66cb30c652fb456aacbb611f691a7fd2
encoding: FLOAT32
metadata:
{"chroma:document": "This bank's fees are out of control. I had a check go through that I wish they had not paid after I get a taste of fees. I see why they do. Took me week to get funds in from client. I have 192 in fees. Some days. 72.00. Others 34.00. And all rest 8.00 a day. So I am sending in the original amount that they covered and disputing the fees and I had payroll going to use through them. Glad it hadn't started yet lol. Cancel and run from this bank is my best suggestion."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c57492f556dc4b3d8d247069548138e4
encoding: FLOAT32
metadata:
{"chroma:document": "Since bank with Fifth Third Bank I've never been so broke. Within 3 months I've had over $600.00 taken from my account for overdraft fees. This banking facility does not care about their customers. I've tried to explain this had caused me a hardship. I didn't have enough money for me and my cat to eat on, no compassion understanding. Their theft of my money is criminal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e4dc2c27ccd14e22ba6c652a81d61bda
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{"chroma:document": "I have had a car loan with 5/3 since 2013 and have never missed a payment, so I haven't had any issues until now. The RMV gave me a form to send in to my lien holder to request the title. All I had to do was figure out where to send it--- easy, right? WRONG!!! So Wrong! First, their automated telephone answering system is like a brick wall. If none of the options apply, many businesses give you a way to bypass the automation situation--- not 5/3. When I finally DID get to a human, and explained that I needed an address to request a title, she acted like she was going to help me and then transferred me to another recording. This is my big problem, and why I will NEVER do any business with 5/3 again. They will not process a title transfer request. They have shut down all such operations and have out-sourced this function to another company that will do it for us--- for a fee!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23477de6d9b147c4b0ca926d1671d0a1
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{"chroma:document": "Recently I went into Fifth Third Bank & ATM, 254 FL-436, Altamonte Springs, FL 32714 to inquire about their promotion on credit cards. Before leaving I had obtained a 0% card for 15 months, refinanced my car, and opened a checking and savings account. More importantly, however, I walked in as a customer and left feeling like a friend."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 09570a36f52049c4983742c1c7d2ad40
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{"chroma:document": "5/3 when they first came over were a good bank. Good customer service, attentive and willing to fix issues. Been a customer thru the various acquisitions since 1999. For the last 5 years it has been going downhill. Spent almost 1.5 hours on the phone yesterday fixing up their error with auto bill pay (made payments to home equity NOT credit card). Was transferred to 6 people to find out that I need to fill out some paperwork and mail it back. Then today I am trying to pay my CC bill on the phone and keep getting bounced for over an hour. Time to change banks...."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 71b1ff3e385340308f5eedd848704f3c
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{"chroma:document": "I signed up with 5th 3rd Bank back in May and it has been a constant headache. Had problems with my debit cards just trying to set up a pin. Never knew a banking customer service ever to be closed on Sundays until this bank. The main reason I'm outraged at the bank is the line of Credit I had them sign me up for. They told me I qualified for 21,000.00 with a 12.59 interest rate which was fine until I went and used the money to pay off a time share. My first bill I got from the was 154.00 which I used 12,000.00 of the 21,000. I had paid 350.00 dollars before the payment was due. The next Bill I got was 254.00. What in the world. How could this be. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 18bf67c01625403e987fb11ad3013ed4
encoding: FLOAT32
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{"chroma:document": "I have been with Fifth Third Bank for over 10 years now and over these years I have noticed they have decline in customer service. Recently all been about money. They take your money from you without even letting you know and leave you negative and charged overdraft fees daily!!! I do not recommend banking with Fifth Third at all. Customer service is terrible, when you call nobody can answer your questions and they transfer you to several departments just to have nobody call you back and never get your question answered and charging you fees! DO NOT BANK HERE UNLESS YOU LIKE PAYING FEES & HAVING YOUR MONEY STOLEN!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0151dcf9bc734b82b906aaa6e081cdd6
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{"chroma:document": "I recently opened a credit card account with Fifth Third Bank. $15000 limit. I'm sure at this point that I shouldn't have written a convenience check for the full $15000. I just received a statement for $15,000 plus the $450 convenience check fee and additional $525 fee for going over my limit (caused by the check fee). Wow... what a way to lose a customer. I will not pay $525 to them. If the check was causing my account to go over the limit, they should have not paid the check when it was presented to them. I will send them a check for the $15,000 plus the $450 check fee. Poor judgment on my part thinking Fifth Third was a reputable bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1b1b2e7330bf45bbad4a16d188e44fbe
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{"chroma:document": "I was referred to 5/3 bank from my realtor back in 2008 when I was looking for a house... My home equity loan went good but when I started the process for a mortgage the loan officer from 5/3 asked if we currently had a mortgage on our existing building and I told him \"No it's paid off.\" Now this was in the middle of the housing market crash... Once this guy knew my house was paid in full he said, \"How much do you want? I can get you up to $500,000.\" I said, \"And this is why the housing market has crashed cause of bankers like you.\" I walked out of there... That was only the beginning. My husband was buy a new car and he got declined on the loan due to a bankruptcy that supposedly he filed. WE HAVE NEVER FILED Bankruptcy. It was a 5/3 credit card that we never opened and the balance was $4,000 seriously. This has haunted us for YEARS!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dae62d6655b44c6dae38668572a5dcf1
encoding: FLOAT32
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{"chroma:document": "Although I have most of my accounts at 5/3 bank, I've been denied loans with a credit score of 740. My husband's credit score needs some improvement so we tried to get a small personal loan, and even though we had more money in savings than we were going to borrow, we were denied because his score was 640. I feel as though they didn't work hard enough to help us. His credit was bad due to delinquent bills from an illness he had 7 years prior!! The only reason I haven't moved my money to another bank is because of lack of time. As far as feeling my money is safe, I do feel my assets are protected through 5/3 bank. I have love/hate feelings towards my bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cf4750b214ee4a199fb4125863712f8a
encoding: FLOAT32
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{"chroma:document": "I called in a dispute with another company whom was pulling funds from my account when I was told that it was a one-time fee and found out they had been pulling it for over two years. I informed the dispute claims department that it went back two years and they refunded that money back into my account. Afterwards I was receiving phone calls from Fifth Third Bank stating they pulled back the funds from my account which made my account overdrawn."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bea37a1189974a07954faf00884c6aee
encoding: FLOAT32
metadata:
{"chroma:document": "Had several issues with tellers accepting a check drawn on my Fifth Third Bank account and forged by my estranged wife whereby she signed my name, crossed it out, then wrote on the back of the check \"payable to **\" and they STILL cashed the check for $8,000.00. I could NOT get the money back into my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23897585bc0a4a439cecb4ebdb642556
encoding: FLOAT32
metadata:
{"chroma:document": "My local branch of 5/3 branch goes above and beyond to make me feel as if I'm their most important customer. They greet me by name at the door, are helpful with my disabled daughter's needs and always give me extra time when needed. My branch should get an award for customer service and kindness!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c46175d7dfa4648b317ebf4099fb78f
encoding: FLOAT32
metadata:
{"chroma:document": "A week ago my wife received an offer from 35 bank, it was a pre-approved credit offer. My wife has excellent credit score, and she accepted the offer. There started the nightmare, their web page is frustrating. You can spend the whole day trying to enter their site, but is slow and responseless, the worst website ever!!! After that we tried to contact customer service department, after 4 hours for being transferred from department to department to computer answer systems, we only received a rude treatment and no help at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86e8a4d1ac234fe7bba1a6f8db49bf43
encoding: FLOAT32
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{"chroma:document": "Today, I went to inquire about a promotion for new accounts. Details or terms on the promotion were inadequate. So I had questions. The promotion offers $200 if you sign up for a checking account. Impressions: First, there was only 1 customer service person, even though I saw 7 offices. I thought during a promotion, wouldn't you bring one more rep in? Maybe. Anyway, a few minutes later, a customer walks in and related that the bank deposited his payment into the wrong account and he got yelled at for it. Next, someone I recognized walked in sweaty and greasy looking. I'm thinking, they lure unsophisticated, poor folks to this bank. Then I noticed the bank had no art or plants (fake or real) and that the exterior foliage was in poor condition. Both are unusual for banks. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b2a0590cb5314441aa17491020d5ff20
encoding: FLOAT32
metadata:
{"chroma:document": "I've been banking with Fifth Third Bank for about seven months now, it is for my auto loan. Let me tell you this they really have bad customer service, really bad. I am not familiar with this bank, this is what bank I got approved on for my car. This was my first time getting a car and had basic knowledge about the bank and the rest of the stuff, I was just very excited to get my first car on my own."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 62ec9134b8904152a3c1a909fe4e7e64
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{"chroma:document": "Instructed to wait for CC bill twice, but none received. Contacted by collection agency for settlement. Back lies about not having correct address. I have proof. I am told it's still my problem, should not have accepted bankers advice to keep waiting. Result, large penalties."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a2a5645f58d487faeb5a62880c48882
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{"chroma:document": "I opened a checking account at the Fifth Third Bank branch on 53rd Street in Hyde Park(Chicago) in the spring of 2016 because of a promotional advertisement that was supposed to give new customers $200.00 if; the checking account had direct deposit and 2 or 3 bill-pay accounts add to the checking account. I opened the account with 53rd because of this promotional offer and did exactly what was required to get the $200.00. Earlier this year (2017), I made at least 3 inquiries about when the money would be deposited in my account. I even e-mailed a message to 53rd and received a letter telling me to contact the branch where I opened the account. I contacted the branch, was told that the manager would call me later that day. The manager never called. I called the branch last week and talked to the manager who opened the account for me last year. His reply was that my inquiry is probably beyond the time limitation. What?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 10caf8baa11145be8f36a2a6dbaec287
encoding: FLOAT32
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{"chroma:document": "They advertise 200.00 when you open an account. Well I ran to open an account and they also told me they wouldn't take any fees since I have my Government checks deposited. I never received the two hundred dollars, because they at the last minute told me that I didn't have the correct online bill payments even though they told me how to go about doing the online bill payments. It's a trick to it and they are still charging me 8.00 dollars a month for service fee which I could have kept my NetSpend account, there's no difference. I'm still laughing to myself, a lesson well learned. So if anyone see that advertising about getting two hundred dollars to open an account \"BEWARE\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e4366936ece544488b18ee711ade8e38
encoding: FLOAT32
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{"chroma:document": "I opened an account with this bank because of an advertised promotion that I will get $200 for opening an account and doing bill pay with them within 90 days. This is like the 4th month and I did not see any $200 credit. I am going there now to close my account. Their customer service over the phone is very poor except you go to the branch and talk to a manager. Shame on you Fifth Bank for your lack of professionalism, there are so many banks out there I don't have to stick with this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6fff644ef50a49fbb573d618935cd02a
encoding: FLOAT32
metadata:
{"chroma:document": "Don't I mean bank with. I had so many fees after 90 days. This has been hell. Over 600 in fees item returned. I'm at a lost for words right now. And then they rerun the same transaction the next day for more fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aeb36d42822c43f3be81695996904924
encoding: FLOAT32
metadata:
{"chroma:document": "They are stealer... they want to make their money with your money. Sound stupid. Isn't it? I been with 53rd little bit over 2 and half years. Found so many issues with service charges and fees. They are the stealer. I don't have any loan or mortgage, credit with them... too many charges and fees. When I swap their debit card at the ATM machine fees and when swap their debit card at shopping center... there is a fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: efb6129ccac44d6c805909dd9aa80787
encoding: FLOAT32
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{"chroma:document": "Fifth Third Bank, Wabash Ave. Terre Haute, IN - Not sure who the gentleman is that works inside the branch... but every time I come into the bank and he is the one waiting on me, he has to give me push back about cashing a payroll check. He even said loudly, with the bank full of people that there wasn't enough funds to cover the check and that he couldn't give me any money back because of that. I would have to go to the ATM after I was finished depositing it with him. REALLY? He couldn't just take care of my transaction right then? I finally said to him... \"no, I am not going to do this with you, then turn around and go to an ATM machine, you need to give me cash back while I'm \"in\" here with you\". Then I told him, I'm really getting upset due to every time I come in here, he gives me push back. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bd5090b6a286456a9d64dd1584ddd32f
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{"chroma:document": "Recently when I called to make a payment I was told my required payment was $50.00 more than I expected. When I inquired as to why I was told it was because the interest rate had gone up by .25 percent. When I finally received my statement in the mail I learned what the extra $50.00 was for. Fifth Third is now charging a annual fee for the use of your line of credit. I wouldn't mind that if I actually had access to my line of credit but I've asked twice to be sent a replacement credit card with no luck. Apparently they can't even handle that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a791592ebc2b4acca7ff366257afa1d1
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{"chroma:document": "I received a postcard in the mail for Fifth Third Bank to prompt residents to open an account and a 300.00 incentive will be deposited after the account is open with at least a 100.00 direct deposit within 5 days of the qualifying deposit. This was an incentive to try them out. But by the way this has been handled there is NO way we will bank with them. We went in and opened the account with a banker in the University area and immediately there was a problem with the banker entering the code and pin that was on the postcard but we were assured everything would be worked out by the time our direct deposit comes in. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ec7a03fd9d2144f89e86413285ed1418
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking with Fifth Third Bank for the past eight years. During this time, Fifth Third has benefited from my deposits in excess of $700,000. I have found their numerous locations to be very convenient and, until recently, had no major issues with my banking experience. This past week, I saw that a scheduled ACH draft would leave me insufficient of funds. I went to a local branch four days prior to the scheduled draft and placed a stop payment. The bank representative was helpful and placed a stop payment waiving the customary fee. I was not informed that stop payments are not guaranteed. The amount entered by the bank representative was off by one cent. Because of this the draft went through and my account was debited. I was charged a $12 overdraft fee and funds were drawn on my bank credit card to cover the overdraft. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b635d4e9e514dc68fa59b8c2b89fab9
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{"chroma:document": "Rude tellers and managers. 35 years with 53 and I watched their standards go to the (we make all the rules) attitude. They allow tellers to make nasty comments on their screens if they don't like you. They shut down a account because I told a teller to shut up and stop being so annoying. This account had over 2 million dollars pass through it a year. Horrible people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 290098211695404abbab8e61f3c9452c
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{"chroma:document": "I financed a vehicle in December of 2014 at a Ford dealership in PA. My lender picked by the dealership was Fifth Third Bank. I have never been involved with this branch so I didn't know what I was going to deal with. I moved from PA to Nebraska in 2016. This is when I first started to realize the bank was going to be difficult to deal with. In order to register my vehicle in NE I had to call the bank and get them to send the title over to DMV of NE. The only number available I was directed to a very stubborn and ignorant lady who had no intention of helping me! Long story short it took me a week of numerous attempts and call transfers to finally get someone that can help send the title over which by the way took a month to mail out. That was not the bad part! I decided to put that experience behind me and continue forward!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dd9f0826ea894ba6995cffc8f9ffb176
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{"chroma:document": "Do not trust your money with this bank. A criminal got a hold of my check, altered it with their name & cashed it for thousands of dollars. I only had couple hundred dollars in bank but Fifth Third decided it was in my best interest to clear the check throwing me into an overdraft situation. Upon noticing the overdraft, realized the fraudulent check was presented and cashed by bank. I made calls to local branch and the dispute department and a complaint was filed. After receiving no further information I continued to call only to find out the bank had filed the fraud incorrectly. I went back to local branch & started paperwork again, signed affidavits, etc. and was told should have my money back in 7-10 days. Been waiting 60+ days and no money back yet. Most recently been told it may be 120 days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a9e30fc82cc04c4aa3d080bc1f881519
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{"chroma:document": "My experience with Fifth Third Bank is an interesting one. Back in November of 2016, I applied for a personal loan with the bank. Although I was denied because of DTI (debt to income), I was told that once my income increased, then there was a possibility I would be approved. So, I returned six months later with a 30,000.00 salary increase (got promoted to Assistant professor)... I still got denied. I was told by Mrs. **... because the original checking account has closed back in November I would need 1,000.00 to be considered. Then I was told I had a delinquency on my credit which was totally false because I called all three bureaus... Spoke to TransUnion and was told I have NO delinquencies on my report."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2953e1f157aa4a319ee45ea75fe01f71
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{"chroma:document": "I've been banking with Fifth Third for 7 years now and have had so many bad experiences with them it's not even funny. The only reason I'm still with them is because I travel so much it's extremely difficult to go through the motions of changing banks. Today was the final straw. First off, this bank will fee you to death. ATM fees, monthly fees, overdraft fees and more. Yeah every bank has these, but they advertise free checking and free ATMs. I've never seen the free checking and they have no readily available ATMs anywhere except the bank itself which is nowhere near my house or job. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5be6a1d371504e8188c66d82080bb480
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{"chroma:document": "I was a co-signer on a 2nd Mortgage on a property that was sold in a short sale almost 4 years ago. The 2nd Mortgage was restructured into an unsecured loan which I am still currently paying on. 5/3rd is reporting it as a short sale, which is incorrect. I have sent a dispute letter to the 3 major credit reporting agencies, and 5/3rd still will not change the way they are reporting this loan. Again, I'm still currently paying on it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f8156c230dc44894a30e0c41eecffbe4
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{"chroma:document": "This bank is a joke!!! They are HORRIBLE and rude! They are condescending and do not work with customers. I would NEVER recommend this bank to anyone! Trying to pay my bill is like jumping through hoops every month. Always problems with the online system! They charge fees for everything! I avoid having to deal with them at all costs! I dread my car loan payment due date because I know every time I have to pay it, it will be headache. HORRIBLE customer service! DO NOT GET CAUGHT UP WITH THIS POORLY MANAGED BANK!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ea423c691924effa4f3fd74ed80f941
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{"chroma:document": "OK, so... in my experience, Fifth Third is the worst bank ever. I have had countless issues caused by their complete lack of concern unless it involves a threat to them receiving funds. Some of those instances include the teller keying in the amount of my cash deposit wrong, and putting my account $6000 in the negative the week before closing on my home. Refusing to fix it immediately and forcing me to wait 5-7 business days for it to \"fall off\"... Allowing someone to make a fraudulent charge of several hundred dollars on my NOT YET ACTIVATED CARD in TEXAS, not notifying me until AFTER APPROVING the charge, then forcing me to wait 5-7 days to reverse the charge. The solution they gave me was to sync my accounts with overdraft protection to transfer money to my checking from savings so I would not be in the negative... I suppose so a thief would have access to ALL of my money, not just some."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fb1eb546ad6f4cdb860884bf15fbd3b1
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{"chroma:document": "The absolute worst customer service quality I have ever experienced. I typically am not the type of person to complain but this bank has horrible customer service. They are rude for absolutely no reason and are love to hang up on you. I had mailed a payment that for some reason they hadn't received so they proceeded to call me on Sunday morning at 8:14 am to inform me of the problem, which was fine but then after hanging up they proceeded to call back 4 times within a 2 hour period and when I explained that I had already talked to someone they straight hung up on me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9eb21514631148d498388cc42e861319
encoding: FLOAT32
metadata:
{"chroma:document": "Not only is it very difficult to get an actual person on the phone. The website is not intuitive. I have had an auto loan with 5th/3rd for 5 years. I asked Olivia, an employee for the name of her supervisor. I was told he wasn't in. 3 minutes later Josh (the supervisor) got on the phone. I asked Josh the name of his supervisor and instead of answering a simple question he restated a policy and hung up on me. I suggest that the heads of this bank go through their own process to see how ridiculous it is and maybe teach your staff some customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d957ea3e08b46d68398a54be5708f00
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{"chroma:document": "Where I work we have a direct deposit option which I signed up for. My problem is others here where I work also have direct deposits in their banks. Well on Tuesdays, my coworkers can show me their deposits which aren't available for them to use until Wednesdays each week. 53rd doesn't even show my deposits until Thursdays. Last week I had an electronic withdraw taken out late Wednesday which didn't show in my pending at 1pm that day. I had cash in my wallet and could of made a run to the bank. I was charged an overdraft on that withdraw, when my co-workers can use their check on the same day. I feel 53rd had my money in one hand and pushed an electronic withdraw through with the other hand to charge me fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 600a9de2738e47449889856d1b25e9d7
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metadata:
{"chroma:document": "I have had to deal with overdraft fees from this institution that I have been attempted to pay off for over a month, and they are applying repeat fees. They have charged me over $260 in fees for the same $3.49 transaction."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7475afa07d2a42c79826c75222883397
encoding: FLOAT32
metadata:
{"chroma:document": "I have had one too many bad experiences with this bank. I've been with them for approximately 4 years now and all I have are complaints and I feel very under appreciated. I know that I could bank with them for 30 years and they still wouldn't value me. They do not do anything for their customers and there's no such thing as a loyal customer here. They will make you feel in position to them rather than them in position to help you. The Tellers at the branches are usually very nice just like every other bank but that's the only nice thing I can say. If you ever really need anything outside of banking per usual you're SOL. This company does not value their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d47d4dbc8b146e3a728024e6c8a9586
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{"chroma:document": "My wife and I have had a horrible experience with Fifth Third Bank. I would stay as far away from this bank as possible. The customer service is terrible and they tell you one thing and do another. They have taken unauthorized charges from my bank account, with direct deposit, on a car loan. They owe me and my wife over $650 dollars and have gone MIA. We will be reporting to BBB and anyone else we can think of. I would never do business with this bank and hope others stay away."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f38b23b610144c7bb90a6e598903090
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{"chroma:document": "I have 2 mortgages with Fifth Third and last year 2016 they screwed my monthly mortgage up twice which affected my credit score. I made multiple calls and months later it took going to the president's office to get them to fix the mess. My insurance was about to be cancelled due to not being paid by Fifth Third. Now in 2017 I made a mistake on my payment and I shorted my payment by $2.00. I was notified I was short so I paid the $2.00 shortage over the phone. Well my $2.00 did not get applied so I got hit with a 30 day late which hurt my credit. Fifth Third will not take care of this latest issue. Very very disappointed, I feel like I'm in prison to Fifth Third."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 63cff89bc3ad4cc2b00fda0aa23ba83d
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{"chroma:document": "Despite getting my PMI removed by paying down my principal, I was charged 3 PMI payments. Despite talking to a) a supervisor who promised to get back to me within the day - it is over 10 days, b) leaving multiple messages for the escrow supervisor who helped fix the bank's error when I made the principal, and 3) leaving a message for another supervisor. I HAVEN'T HEARD ANYTHING FROM ANYONE. So, I filed a complaint with the consumer finance protection agency and will file a complaint with BBB and any other organization I can find until I get a response. Oh, and by the way, I have had my mortgage with them for 7 years with a perfect payment record. Nice way to treat your customers!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c9dfebb44ae4d4fb7b8997f577a9200
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{"chroma:document": "Customer Service is non existent. I have been a long-time customer at this bank and needed little to no customer service for approximately 10 years. The moment I did need help with something every customer service person I spoke with transferred me to someone else and was ultimately unable to help find a solution to the problem that I was having. I closed my Fifth Third bank account and would recommend this company to no one ever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 75fbd2ef99144cbf98058e57698499c8
encoding: FLOAT32
metadata:
{"chroma:document": "What I thought was good service at first turned out to be a nightmare 6 months later. Gricel assured me multiple times that my gap insurance would automatically carry over from my original loan to the new loan. She sounded like she knew what she was talking about and said she wasn't new to the business. Fast forward 6 months later, my car gets stolen from in front of my house while I was on vacation. I submit a claim, Allstate of course doesn't cover 100%. Difference should be covered by gap right? That's if it transferred over as Gricel stated multiple times."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8de443888fa349328d66a2e316e3aa60
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer of Fifth Third Bank for about 2 years now. I must say they have treated me professionally and I have never had a problem with them. I have many accounts with them and their online banking system is excellent for sure. One thing I must point out that Fifth Third Bank has an excellent security department for sure and all of my accounts are extremely safe, secure and protected. I highly recommend them for sure as they are again a great bank to deal with and do banking business with. 5 Star rating for sure!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b965a49d70af4554a8fc22d9d6139fa2
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{"chroma:document": "When I first acquired my auto loan with 5/3 Bank (3/2015), there was no online option to make my payment, so they gave me a payment book. Not a big deal, but I thought it was strange for 2015. A couple of months ago, I found out that I was, in fact, able to pay my bill online. So I contact Customer Service to set this up, and I am so excited about not sending an actual paper check, that I throw away my payment book."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cc57b1803c2b4e1694d2233a6bcdb511
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{"chroma:document": "1st to start off the over drafting totaling -$1499.00. I deposit a check on Sat. at closing. And then make a deposit on moblie app. Sunday. Keep in mind the standard Banks want release funds for 5 business days. So they release funds Monday then after they cash that check, they then put my account in overdraft, charge me 111.00 then deposit my check, which now they have set me up for them over drafting me 999.00. Got direct deposit and they put my check towards their fees. I have NO money now for 2 more weeks and my account is still 810.00 overdrawn. Have NO money for food, gas, car payment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 027f14b231cf44e0bce20cebab66a181
encoding: FLOAT32
metadata:
{"chroma:document": "I would like to take a moment to share my story with you... I have been banking with 5/3 for ~15 years. On Friday 2/17/17, my husband and I had our checks directly deposited, as we have for many, many years. I proceeded to pay or monthly bills, as I normally do. I realized that I needed to transfer money to the account to ensure all the payments were covered, as well as a little additional to cover living expenses for the next two weeks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e973ac58c2f0447eb2745e1f71fb75e1
encoding: FLOAT32
metadata:
{"chroma:document": "I'm so disappointed by the way I got treated by the customer service representative. Even though I choose this bank for loan. As soon I'm done with this loan. I will never return and not going to reference my friends. THANKS KIM for you below average service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7a0a46d55ce04e118958037a1f7dadb1
encoding: FLOAT32
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{"chroma:document": "Being a former Cincinnatian, I was pleased to do business with my old hometown bank when I needed a mortgage loan for a vacation home. Worst experience with a bank in my life. Application and loan initiation process was about same as other institutions I've worked with but ongoing customer service, responses to routine report requests or information, online navigation was absolutely and unforgivably abysmal. It is a wonder they remain in business. Account access was inexplicably roadblocked by red tape. Lengthy phone conversations with very unhelpful reps that should have been easily handled online. Never again!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: abf96197a1f64aa597615696f2f0fa95
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{"chroma:document": "We had a credit card with Fifth Third and paid it off so the balance was $0. I'm looking at my checking account and see where they've recently taken out our automatic payment of $38 after it had a $0 balance. In my mind, that's stealing my money!! I called and they told me their automatic bill pay system will still take out the payment If it shows a balance on the statement. What is this... 1995??? Your system doesn't update daily?? It updates monthly??? When I called they said I could keep a credit of $38 on my card (NO THANKS!!) or they would send me a cashier's check and it would take 3-5 business days. So you can take out my money immediately from my account but you want me to wait a week to get it back when it wasn't my fault!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7ed8006451ce4368b891771541873ed2
encoding: FLOAT32
metadata:
{"chroma:document": "Avoid like the plague! This has to be the worst bank I've ever dealt with. First off they don't send out monthly billing statements and their online banking doesn't work. I can never get a hold of a rep to fix it. So tragedy happened. Wife had a stroke. Lost her job. I missed a payment but then got it together and started making regular payments again. Got a call from a customer service rep. I told her the situation, and that I wanted to bring the account current in 3 months when I receive my tax return refund. The rep was nice, looked at my account, said I qualified for a deferment payment plan and then after 20 mins transferred me to loss and litigation. Not so nice rep there. She told me I do not qualify for any sort of deferred plan and that I missed two car payments 4 months ago. Making me almost 3 months behind. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e3890f5d9ea40e79d44a724b750b8f9
encoding: FLOAT32
metadata:
{"chroma:document": "Fifth Third bought my predatory-based mortgage, so I didn't have a choice in dealing with them. I had a balloon payment maturing in November and started trying to get it figured out early. When I called it to discuss, they either played stupid or weren't playing! They repeatedly said it was a second mortgage, but then acted like they weren't sure. They would send me from department to department taking approximately an hour of my time and giving no answer. I was current with them and with every creditor. After many calls, they told me my only option was to go through loan modification. I later learned from one of their senior loan officers that they had a program that fit me perfectly and THEY HAD IT AT THE TIME I WAS BEGGING FOR HELP."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a0e8c2b2a1ec4c96a65dc86e3d3fd672
encoding: FLOAT32
metadata:
{"chroma:document": "Anyone wanting to do a lawsuit against 53 Bank please contact me. I will participate. Email **. They don't care about their consumers' charge fees that don't make no sense. Even worst they don't deal with you directly. In my case, they dealt with the dealership for my car loan and never called me once before lending me the money. Long story short I got scam by dealership and 53 Bank failed to contact me before they accepted to have loan with me. I trusted the car salesman to get me a good bank which was huge mistake because he got me with 53 Bank which is not even located in my state. I cancelled insurance on my car and they are charging 1100 because of this. Ridiculous. Beware of car dealerships, professional scam artist, and 53 Bank. Plus I contacted the senator of my state with this issue. I should get a response soon."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 768ddff8c54e4e9eb2318ea18a0a7c71
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metadata:
{"chroma:document": "I used the inside ATM (not in a lobby but on the floor of the inside lobby) to get $500.00 out of my checking but I didn't see where the money comes out (UP TOP, I found out) (Not in front like the outside ATMs.). So clicked yes for another transaction thinking it does everything at the end. I put in my 360 debit card and heard a click and saw where the money was going back into the machine and I couldn't stop it. I notified a loan officer that was putting up a Christmas tree close by immediately and she said wait until next day to see if it debited acct. I said audit it now and look at camera photos now."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66488742fdaf4067bf6ffd5e0dd09c9a
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{"chroma:document": "We paid off a vehicle with Fifth Third Bank in November 2016 and have to date not received a title. The title was held by the state of Texas as an E-Title. In order to get a certified copy of the title we would have to present the state with an original release of lien. We were informed by Fifth Third bank that their policy is to only fax copies of the release of lien, which would not provide us with an original. In checking with the state tax office, we were informed that Fifth Third bank had never sent them a release of title once the vehicle was paid off. In the meantime, the vehicle has been sold twice (which is legal as the title was/is held by a bank) and has been impounded by the border patrol for lack of metal plates when crossing the US border. To all other dealers out there: Beware when paying off auto loans held by Fifth Third Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f1e9b9656a534c3da371b5ff05ee8e90
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{"chroma:document": "I'll make this short and sweet. I have a credit card with 53 bank. I have great credit, overall and never missed a payment with them since 2008. I had a balance on my card recently. I made a payment online and accidentally duplicated the payment. Not a huge deal, but this was a 500.00 payment. I called customer service to discuss. (A few calls later, and personnel) I was given the final answer that I must go into a branch to handle this. After going to branch, I figured all was handled. They were to leave 1 payment in place and refund me 500.00. Sadly, a bank can't refund via ACH (but they can take the payment of course). So I had to settle for a check payment via snail mail."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I used an incorrect routing number when paying my car loan and was charged a $20 NSF fee. I asked Fifth Third to waive this fee as it was my first time receiving a fee and it wasn't a true NSF because the routing number didn't match the account number, so money never got debited from my bank account. I corrected my error and made the loan payment on time. Fifth Third refused to waive the fee. Many other banks give a one-time waiver to customers, I was not granted this courtesy by Fifth Third and am discouraged in their lack of customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f044c153ff16417aaa1e352889d058b6
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{"chroma:document": "I have 3 accounts with 5/3. They charge their monthly account maintenance fees to the account with the LEAST amount of funds and at diverse dates, so they can charge a non-sufficient funds fee of $37 on top of the maintenance fees. They also reject payments to debtors due to \"not sufficient\" funds, however they still charge the $37 \"overdraft fee\" for something that has not been paid. On top of that, 5/3 has the unfair and fraudulent practice of paying the \"highest amount\" first, making the customer incur \"unnecessarily overdraft fees\" if the payments were paid as they arrived. I would like to bring my case to court. Looking for others who have had problems with this bank to make a class action lawsuit against this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 770fb23876d74195a0421ac7e33d456c
encoding: FLOAT32
metadata:
{"chroma:document": "This bank placed a hold on my account and returned items when there was clearly enough money in my account to cover the debits. The return showed \"error correction, debit in error,\" when the error is actually the bank's error. I am have been waiting on a call back from 2 supervisors by the name of Vernetta and Jeannie in which neither have returned my call as promised. I am beyond livid and nothing is being done but lies being told by supervisors that probably aren't supervisors to begin with. Please take your business elsewhere as this bank is horrible. I've had nothing but a horrific experience and my issue still isn't resolved. This bank is unprofessional and they do not take care of their customers! Think twice before putting your money into this bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Don't know where they hire people who do not know anything about their job. After 10 years of having a mortgage against my condo at this joke of a bank, received a flurry of letters that they need a hazard insurance from me. So went ahead and bought a condo homeowner insurance which covers personal property/liability and fixtures. Of course, the externals, walls and common areas are covered by the master association. As everybody who works with insurance knows. Except the Fifth Third Bank people who don't have a clue. So they are writing for a thousand's time to tell me now that because I have a loan of certain amount, they need me to pay for insurance that covers the whole amount of the loan. Unbelievable. They spend all money to pay the sales folks and don't have any back office to speak of. The ** service in the banking industry."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e7317be23454d4cac0e1ca1f03c3f6b
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{"chroma:document": "I just recently opened up a bank account with this ripoff bank based on the fact that I thought nobody could be worse than Bank of America. I was wrong. They purposely hold transactions to post at a later date even if they are done with a debit card using your PIN number. The fees are outrageous and when you call customer service they are no help whatsoever. I can't wait to get my direct deposit so I can close this account and be done with them. Anyone looking for a decent bank to go to don't look at Fifth Third. They are straight ripoffs. I wish I knew how to start a class action lawsuit against them. They need to pay back all the money they ripped off of people..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 03f32264a4de457490296f46f048f2a9
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{"chroma:document": "DORMANT ACCOUNT-I set up a small saving account of $510 for my young grandchild. I received quarterly statements. I did not get a quarterly statement for the 3rd quarter of the year and when I did get the statement for the 4th quarter. When I did finally get a statement, I realized that I had been charged a fee for a dormant account which then generated another monthly service fee. The monthly service fee was assessed when the account balance was less than $500. By the time I did get a statement I had been charged $75. I was told that they were not required to send a notice to dormant account which may be the FDIC regulations. However, I would think that they were required to send a notice to me prior to the account become dormant. Nevertheless, this is certainly a poor business policy. I guess interest rates are down so they need to rip off their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have a car loan through this bank. They did not process my payment because it was not the full amount, including insurance that they added, which doubled my payment. My car has been insured since day one and has never had a change to it. This was an excuse to get more money. Long story short, they repossessed my vehicle and would not release it until I paid the insurance fees or proved my insurance had not changed. My insurance sent them a declaration page a couple of times on day 1. It took them 2 and a half weeks to remove those fees. Meanwhile, my car was still repossessed, and I was left without a vehicle the entire time. When I picked my vehicle up from the repo lot, it had been damaged. This bank had been a complete nightmare to deal with. Every single time I called, I would get a different story and a different amount owed. DO NOT trust this bank. I do not understand how they are still in business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4661c2c4c521479fa47a9f225cf8103f
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{"chroma:document": "My advice is that no one, EVER do business with this bank who wishes to protect their own sanity and assets. I could fill up this page with great examples of how completely frustrating and incompetent this bank is - in training its employees to give correct answers, in taking responsibility for their own errors, in setting up user friendly online services or solving the simplest of issues when they arise without having to explain your problem to as many people and departments as there are dollars in your account. BUT, instead I'll just use ONE EXAMPLE and refer you to the other complaints herein regarding this bank. You should get a pretty clear idea from the volume of complaints here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 10198214436d48fe9f5cef205ef4fd88
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{"chroma:document": "Usaa is will only freeze up your money and create financial hardships for you. I would suggest banking anywhere else. Their customer service is not only cruel and impossible to get anything fixed through, but incredibly rude and insulting. I have spent almost 20 hours across 6 days calling trying to get a duplicate charge and frozen employer deposit fixed and no one could tell me why it's withheld, nor could they fix it. Resulting in me waiting additional weeks to get my paycheck."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dccd385fb5584b6d88f09d482ebd222f
encoding: FLOAT32
metadata:
{"chroma:document": "Multiple account errors in basic banking, at best incompetent customer service. Flagged and closed account as business transactions for Life insurance proceeds, spousal support, child support, SSA survivor benefits for a minor child."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ba6481304e474ca4a6d1c7aa321095a3
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{"chroma:document": "Been a member for over two decades. A Gold Star Spouse. Not only do I agree with all the 1 star comments here about the negative change throughout the years but in my case, the mistake was solely on USAA side. So, I, as well as several family members, have checking accounts with USAA. We often transfer funds between those accounts. A few months ago I made one of those transfers, only to realize the next day that it did not go through. After a few minutes, I noticed that my dad's account number changed to a number I have never seen before. I called and spoke to a representative who was also stumped, but eventually found out that the account is not even a USAA account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c082fe3cf90c442e86279463afbdc145
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{"chroma:document": "Over the years I've experienced USAA's customer service departments and I'm frustrated. Recently I started an investing app I thought I could trust. The moment I started a money transfer the investment app locked me out. I still haven't been able to reach USAA customer service and it's been a few days now. I couldn't be more frustrated."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: efe1268ab9964ca2b9c4cb775ff34a33
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{"chroma:document": "The computer is a joke, the 1 person kept putting me on hold and I was a proper gentleman the entire time on hold 4 times 40 min, hung up on, called back, explained situation and got hung up on AGAIN. JUST WONDERING IF I SHOULD CHANGE MY HOMEOWNER'S INSURANCE OR NOT. J E ** USCG"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3aa0635edbd344ff85ef1ccf79f58e3d
encoding: FLOAT32
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{"chroma:document": "I've been with USAA for 20 years and am SHOCKED at the lack of service, inaccuracy of information, and overall poor banking that USAA offers now. I don't know what happened, but they really have zero idea what they're doing, they attempt to charge fees they shouldn't, and can't fix what they have done."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ad02b3746ce4a01aeb439cd77cd9e82
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve banked with USAA for almost 30 years and on 11 Jul 2023 my account was frozen and put under review without warning and I\u2019m being denied access to my entire life savings. I can\u2019t pay my bills, I can\u2019t withdraw money, go to the store or put gas in my car. I have a wife, daughter and take care of my 81 year old mother. I\u2019m screwed! They would tell me anything but it started right after I tried send money to fund a crypto trading account. My accounts with my names using their process on my identified IPad and IPhone and money was never sent. But I get frozen out wit no word. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 486839044dbe4e98bed9b74e0095887b
encoding: FLOAT32
metadata:
{"chroma:document": "Here I am again warning potential USAA customers to beware. My husband and I are 30+ year KNOWN customers and we made a nominal deposit that USAA automatically placed on hold. When we called customer service we were told they don't know why, but we can call again and try to get the funds released in 24 hours. With no branch to walk into, customer service who can do nothing, we recommend banking someplace else. USAA is too unpredictable and their insurance, another product we purchase from them, is sky high."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I've been a member for 16 yrs. I wouldn't recommend this bank for any services as they speak to their members with condescending tones when they are in the wrong, they speak over their customer to prove their point, belittle you as a customer to the point it was embarrassing towards myself that I as a member should know other banking policies due to the rep. being in bank and NOT myself, as well as steal money from members as they repeatedly ask you to submit documents you've already spoken to 5 representatives about only to not see a penny of your money, they're very obtuse to their own products which is concerning when it's the resolution department. When you get upset that they can not handle their own job with YOUR money, you are then threatened by the bank. TAKE YOUR BUSINESS ELSEWHERE to avoid this to begin w. ***Navy Federal is AMAZING!***"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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encoding: FLOAT32
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{"chroma:document": "Don't even try to use USAA for an Estate Account. I have tried, for over a month, to open an account for an Estate Account. I am the administrator of the Estate. Worst service ever. They are too lazy to pick up a phone or email, instead they wait weeks to mail you a letter asking for more information. After you fax and email the information in, they cannot verify that it is received or that any action will occur. After having been a customer for 40 years, I gave up--walked over to Wells Fargo and opened the account that afternoon. USAA was totally unresponsive--even to their own agents (and I spoke to 6 of them on my last phone call)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I applied for a credit card and submitted any additional information requested within the timeframe USAA set out. I received no approval or declination on the application. I called and was advised that the application was closed because the bank failed to process the information within their undisclosed timeline. They claim that there is no way to reopen the application and that I must reapply for the card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 78fb29a1ef914b66bbc880bf7f032129
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{"chroma:document": "I've been with USAA over 30 years. I had to make a large mobile deposit (how I do all my deposits). The mobile app stated it would be available the next business day but 25K of it was available right away. After 6 days, I chatted with them and it was stated it was scheduled to be released the next day but were able to push it through. Then a couple of days later the WHOLE amount was on hold. The person I then chatted with stated it was due to the Federal Reserve and nothing they could do about it. They gave me a date of 39 days after my deposit before it is released. They argued that it was to make sure the funds were transferred from the other bank. Within 2 days of my mobile deposit, it was out of the other bank's account. Their depository agreement and federal rules state deposits should be available next day or 2 business days later and if delayed, I should be notified in writing. I never was."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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encoding: FLOAT32
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{"chroma:document": "I wouldn't wish this bank upon my worst enemies. Horrid Customer Service. The insurance is garbage. You can go to any other reputable insurance company like State Farm Bureau and get better insurance for less."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1b79d47e307c4ea0a9f1d24a80a7d935
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{"chroma:document": "I left the Army on February 16th after given two weeks' notice of my discharge. As soon as I knew that I indicated that by filling out USAA's transitioning service members' resources. On March 1st I received no more income and since there wasn't any time to apply and be approved for normal VA and financial resources that Veterans receive I applied to several other financial assistance programs since and the only resources we (my family and I) have received was emergency food stamps as I was denied or received no reply for rent or utilities assistance, so my last option was to withdraw my retirement savings to prevent being sent a nonpayment of rent this month as well as paying for utilities and debts I owe."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c59c73ced8a54eb2a6a876804dffff98
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{"chroma:document": "Just over the last couple of days, our checking account was hacked to the sum of 2k. USAA acknowledged that it is fraud but they won't reimburse us because my husband and I share a profile for our JOINT account. We have 7 different accounts and have been members for more than a decade. We will be moving all accounts to our local credit union, and I will cancel our USAA credit card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a8112b97edc4c98853deb3457d4d589
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metadata:
{"chroma:document": "I got scammed by a smoke shop that sold me a product that did not work and was a counterfeit from China and refused to refund me. I filed a dispute with USAA and they sided with the scammers. That's dumb. My own bank helping scammers rip people off. This is sad. I'll be moving to Navy Federal soon. DON'T USE THIS BANK. THEY DON'T CARE ABOUT CUSTOMERS. GO TO NAVY FEDERAL."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e97bfdee9ae420b93a57f1f3f1f1220
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{"chroma:document": "Can't find balance in checking. Try to use points and what a mess. The president (or whatever) should be fired. Along with all those who keep making using online banking a horrifying experience. I have used USAA for years. And, patrilocally they really mess with the online banking. Key word \"MESS\". If it were easy to switch (changing direct deposits) I would have been gone a long time ago. Some genuine/serious recommendation(s). Save your mind and sanity. Don't start with USAA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4dfea06e4f2b4854bca565cc79ce2510
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{"chroma:document": "I have spent days waiting for a \u201cdispute\u201d status of an overpayment on my car loan in which is through USAA and my checking account is with them as well. It is on recurring payment but my pay fell on the 16th and the autopay did not register that it was paid so I paid it physically unto which they hit my account later that day. Of course I had no intention of paying it twice and had to call immediately to try to get the loan payment reversed but of course that was too easy to do. I had to file a dispute against my own lender USAA & of course was told any NSF fees would not be charged of my checking in the process! Guess what? They were! I explained what happened and had to wait a few more days due to the holidays\u2026I talked to 4 different people in 3 calls and some were still in training I think. All to be denied\u2026I was so stressed and all living costs are coming up \u2026My 2nd call I was in tears \u2026y third call was to file a second dispute. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1d9b3cbf22e14288ade46900bf32bd40
encoding: FLOAT32
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{"chroma:document": "My husband and I have been with USAA for years but they have really gone downhill. Their care for military is a thing of the past. Back in September we had a fraudulent charge with our checking so we called. Went through all the necessary steps to report it. 45 days later they reversed it causing our account to go negative and saying they found no evidence of fraud and it was our fault. Now we are being charged overdraft fees and it\u2019s just ridiculous. Luckily my husband and I opened a new bank today that seems ready to serve our needs better than USAA can do. I never thought being a disabled vet family we\u2019d be leaving USAA but they are really not what they use to be or stand for what they use to stand for."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 112e80f24e774e648413ee8f66bb6105
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{"chroma:document": "I joined USAA in the 80\u2019s when they liked serving the military. I noticed their attitude and level of service take a noticeable shift about 11 years ago. That shift has caused me to find a better insurance company for ALL types and I have found much better policies for much less.They have mishandled my loans so I have paid them off. I have no debt to them and so I am in search of a bank that appreciates its members like they used to. It is offensive to this Veteran that they state that they serve the military when they really don\u2019t."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4095672794444a638c233329558f1168
encoding: FLOAT32
metadata:
{"chroma:document": "In September there was an unauthorized wired transfer of $9000 from my savings account. When I notified USAA I went through all the steps of changing my passwords and spoke to fraud dept which said it would take them a few days to investigate. I got a call from someone at usaa verifying what happened and they said it would take a few days. I waited about 1 week and never heard back. I called at least once a week and a rep said they are working on it and one rep said someone will call back in 24 hours never got that call. I called last night and the rep John said that my case was closed and the $1300 dollars that was put back in my account is all that I will get and the other reps did not want to tell me that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c5fbcf0632c848d1a97ef7aa551e5006
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{"chroma:document": "On or about October 18/19 my wife and I called USAA to make them aware of 19 U.S. Treasury Checks that we received from the department of education.  USAA increased our deposit limit to $ and instructed us to use their mobile deposit to deposit these checks. A day after the deposit our checking account was labeled with an esp code as if we were doing something fraudulent. This has been a nightmare. This was done with no notification and we had no prior knowledge of what was being done. All we want is for our account to be restored to its normal status. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 13139a63ec3242279d4a29cb5e9835fe
encoding: FLOAT32
metadata:
{"chroma:document": "Their banking products are as bad as it gets. I needed to dispute a credit card charge and USAA did not at all care about me as a consumer and automatically sided with the merchant and hid behind hostile policy. There are a vast number of credit cards out there that will outclass consumer protection, or lack thereof, offered by USAA. I ended a 12 year loyal membership with them over one incident that really mattered to me. The one time I needed their help they let me down hard."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ad8a14995cd4376ae12245aa1de7116
encoding: FLOAT32
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{"chroma:document": "My bank account was locked. The bank is telling me it has to do with the \"Patriot Act\" (A quick Google search says this has to do with terrorism). USAA required me to send in a picture of my photo ID, which doesn't even seem safe since so many people make fake IDs anyways. USAA says my account will be locked for 3 business days and I will have NO access to my money. I cannot buy diapers for my child, milk for my child, gas to get to work. The money that I worked for. USAA will not give me any other explanation as to why. I was never notified in advanced or asked for a copy of my ID prior to them locking my account. To the already struggling American population this puts such a burden on my family as my card was declined at the grocery store trying to buy necessities for my family. Not to mention it kept coming up with insufficient funds. That is embarrassing. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 347ff3cfa1a74bca8734f6bc970bf22b
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{"chroma:document": "I filed a fraudulent transaction complaint on October 4, 2022 with USAA just minutes after the fraud appears on my account. I was told it would be resolved in 3 business days. I called each day to check on the fraud. 5th and 6th I was told 3 days which would be the 7th. On the 7th I was told the first day was the 5th so it would be the 8th. On the 8th I heard nothing so I called on the 9th. I was then told the investigation would be 3 business days from the 6th. This is one week after I initially reported $800 being stolen from my account. In addition, USAA has been charging me insufficient funds fees and my utility companies are charging me additional fees for returned checks. USAA doesn\u2019t care. USAA keeps delaying the investigation when the payment could have been stopped before it was even released. Worst bank ever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 399d77dc5abb4f43857381ec4acad25c
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve been a member of USAA for 30 years since I started driving as a teen. I\u2019ve never had any issues. We have multiple checking accounts, a savings account, a vehicle loan, auto insurance, and home insurance all through USAA. On 9/30/22, I received a called from their 800#. I didn\u2019t take the call at the time, but then I received a text about a questionable purchase in AZ. I then called the 800# and talked with a rep for over 35 minutes. (Mind you, this is the same scenario that occurred when my debit card information was stolen earlier this year.) I was driving in the middle of nowhere and the call disconnected as it usually does about this area. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6fb0336070b64ce5b17988783bc4962c
encoding: FLOAT32
metadata:
{"chroma:document": "Chat with uninformed rep. No info on interest rates currently below market rate on savings accounts. My performance Plus Savings account is currently paying only .5% while CIT bank pays 2.7%. Bask Bank pays 2.75%. All banks are FDIC with 5* ratings."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 14291a56b1934bf4ae7bdbe4bcaf6f66
encoding: FLOAT32
metadata:
{"chroma:document": "They are holding my money. They refuse to let me speak to a manager. They are not following Federal policies. They have terrible customer service. I spoke to Anthony employee number is ** who claimed that his manager David refused to speak to me. Then I spoke to Roselyn employee number ** who continued to argue with me. Refusing to let me speak to anyone above her. 3 hours on the phone was just a waste of time and got me nowhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ecf3b6542a64172a660798a5f486a02
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{"chroma:document": "Today is Aug 22 2022. I learned 3 days ago that Usaa was closing my account per their right to do so. No explanation as to why. No letter, nothing. Today after escalating to the ceo office supposedly the highest you could go I was informed on the 8th they had mailed a letter to me about this account being under review. And by the 18th I couldn't access my money. So 7 to 10 business days for my mailed letter and before it arrives they shut down my acct. Claiming 30 days to close and then 7 to 10 business days to mail my remaining funds to me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aa69030dcd8d4392b1946f05c7bd2206
encoding: FLOAT32
metadata:
{"chroma:document": "We have been USAA customers for years. Imagine trying to get gas and your debit card not working and you call the bank and they tell you that they can\u2019t tell you anything. Sitting at a gas station with all your money in a bank that you can\u2019t access. A kind gentleman paid for my gas so I could get to work and try to find out what was going on. After many hours on the phone I was finally told that the account had been closed for a unknown reason. This began the end of July and we are on Aug 20th and USAA is still holding our funds. They are holding over 4,000 with no reason given. We have reached out to Wayne Peacock the CEO and the board of directors with no response. It has come down to reporting the bank and its actions. My advice would be not to do business with this company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2d5a986924714c9482f22aee9d4b6ab2
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metadata:
{"chroma:document": "In an effort to handle the paperwork and accounts following the death of my father I experienced the worst customer service ever from USAA. Following numerous timely calls, conversations with various departments, countless requests for documents, the matters are still unresolved. Survivor Relations? They have no relations! The other departments do not have access to a central system so you end up repeating the process with each staff member. It is unfortunate that this a service for Veterans, what a disgrace for the men and women who serve our country. USAA should be renamed USFF...they fail on every level!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d1b47e53192043b5b2e01eda9ad97f20
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metadata:
{"chroma:document": "USAA had $500 promo to set up a checking and savings account. The only catch was he had to have Auto deposit of your paycheck. That was a nightmare to set up. I actually had to speak with a USAA agent on the phone at the same time I was at my bank talking to their personnel. All three on the call. Even after that USAA refused to honor the $500 promo because my auto deposit wasn't in the exact form they required. Again their employee was in on the call and told me that that was the proper method. They screwed me out of $500."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d54d4116181c470eba0b0c452e2ed4ac
encoding: FLOAT32
metadata:
{"chroma:document": "I hate to say anything against USAA because their home owners insurance has been great for our family. I cannot say enough good things about the home owners insurance. But the banking side of USAA is a mess. The people in banking customer service are polite and try to be helpful, but finding someone competent to speak to is very difficult, in my experience. For nearly 1 month I was trying to have a simple signature card mailed to me so that I could add my wife as co-owner of my checking account. How hard can it be to mail a signature card. I will stop this rant and just say that something is seriously wrong in the banking department. Something is seriously wrong when a person is constantly put on hold for almost 1 hour and the issue is not settled at all. I love USAA but the bank has serious issues going on."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8d32688fb45843039fe43a9a31bc0f0a
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metadata:
{"chroma:document": "My USAA bank account was locked, leaving me without access to my money. No explanation was given, other than an email stating it was locked, and all my online access was also blocked. Spent 1.5 hrs on the phone with various people to be told there was suspicious activity but wouldn't give me details of the activity for me to verify if it was me. I was told there is nothing they can do and I will be without access to my money for three days until they finish a review of my case. I have been a customer for over 30 years and have never had this issue but now am rethinking my decision to use their bank. I had previous issues with their auto insurance and ended up switching companies, as well. Customer service has gone downhill in past years. My advice is find another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f099f63e15e476ca06beb106984eab4
encoding: FLOAT32
metadata:
{"chroma:document": "USAA, should never be allowed to be called a bank/savings institution. Someone in San Salvador, withdrew funds from my account. Within one minute, I called USAA to stop the withdrawal. Security/ fraud, said they can\u2019t stop the withdrawals, but afterwards they will make a claims report. I lost over 600$ for a month. USAA hung up on me 5 times during our conversations. They canceled my debit card and closed my account for no other reason, and would send me my funds in 60 days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d85cb7b40fdf43ab9278cc5409736c38
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019m going to save you the hassle and say we have had USAA since 2007, at one point they were a good bank however now they are complete garbage. They access your account without your knowledge. They put money into your account, take money whenever they want and they claim they send out mail but I can tell you multiple times I\u2019ve never received notices from them. And that\u2019s because with any sort of dispute they use an outside company who doesn\u2019t bother to look up the addresses or representatives only change your address in I guess a certain part of their system and not another part so they will send it to old addresses and they will just stick to saying, \"We sent it to the address,\" even though you can provide them proof that you were not that address when it was sent out and that you have a new address that\u2019s in completely different state thousands of miles away."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b2f4b4dbf4a84a9196eb13befcb824e0
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve been w/ USAA for 15+ years. They used to be the best, and now they are a nightmare to work and deal with. Their customer service went to stellar to a daily headed. Before I was proud to be with USAA, and now I can even go through the computer voice. And trying to deposit a $50k check has been the worst experience of my life. Enough is enough, and I\u2019m parting ways. For the young servicemen, look for a local bank you can rely on!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f08aa8b0381b43fcba97e3117381fcc7
encoding: FLOAT32
metadata:
{"chroma:document": "Lately my bank hasn\u2019t been protecting my banking. What\u2019s their problem?? Had to put in 2- disputes due to not ever receiving my product and USAA let them get by with it. I am very disappointed in this bank right now and forget the 48- years I\u2019ve been with them. I don\u2019t trust them anymore. Plus the specialists in disputes argues with me with?? If they fail to help me get 85- dollars and change sad to say I am gone! I see they sold the bank in 2019. Wonder why if it\u2019s such a good bank or I should say was. I just got scammed 1600- dollars and they did nothing!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 443b684eaba142b393d1eb2a3d9ecee0
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{"chroma:document": "I have been a USAA member for 30 years and my husband for 25 years. We had our savings and checking accounts with USAA, our auto insurance, homeowner's insurance, auto loans, and credit cards. We have cancelled it all. Their service used to be stellar. In the last 5 years, their products and service have deteriorated. We have had one bad to horrible experience after the next. We called and wrote to them asking what had happened, hoping they would redeem themselves. They did not."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0be984bbd0b64548b4049ee553640f69
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metadata:
{"chroma:document": "I have been with USAA for years. I knew exactly how the system worked, when payments would post, and how long they spent in pending. I have been with I was comfortable with how it all happened. Then, at some point, they decided that credit card payments were the enemy. I always knew exactly when my payments were posted and when they would deduct from the bank. I always made sure that there was money in the account. Suddenly, my payments weren't posted on time. I'm not talking days, I'm talking weeks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a9f8c2eaf6c40acb79ae52cdad6a2e0
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metadata:
{"chroma:document": "I am a 16-year customer with USAA. In that time, I have disputed perhaps four transactions among the tens of thousands of transactions I have made. USAA's Dispute Department has deliberately and willingly chosen to uphold a third party company's open attempt to defraud me. I purchased a 4-weekend introduction to coding bootcamp from NuCamp, an a-la-carte coding bootcamp service. The actual class was an absolute mess and nightmare: it was grossly not as advertised and the \"instructor\" could not stay on topic. He failed to cover the information we were supposed to cover and could not stay on the syllabus. He frequently went on long, winding diatribes that had no relation to what we were learning."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 82351a290f80437b8c18ba2cf8e8bbb8
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metadata:
{"chroma:document": "There are some pluses with USAA like low interest rates, usually not always. But there are some bad things with them like sometimes their rates are obscene so shop around, dropped auto payments that cause problems and fees, they sell any loan that you take with them immediately making it difficult to figure out who has it and who you have to pay and are there changes to the loan, bad software for uploading a check. There is no bank to go to its online, overboard and subpar account protection, if you go the other town over and use your card then your account locks but you will get charges from companies you have never heard of, pay attention to your accounts because USAA will do some shady stuff at times. There's more things to complain. I've been with them 2 decades and the problems grow more numerous. My personal decision is getting away from them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c1bb8d4aa2d243b5b773aa698e1bf8c4
encoding: FLOAT32
metadata:
{"chroma:document": "I have banked with USAA for over 30 years. They used to provide awesome service. You can still talk to a representative and they will be polite; however, they are unable to be as helpful as before. First USAA offloaded the handling of investments, now they are selling mortgages to outside handlers without notice. Do not expect the unrivaled service or one-stop-shop of past decades or as advertised, they have become no better than any other online bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 860b14d2c0a14912a7c5a5ede6188eb5
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{"chroma:document": "USAA Federal Bank are scammers! A customer bought a product online from my store and emailed me she didn\u2019t want the product anymore. Told the customer to ship the product back she didn\u2019t. She opened a dispute and the bank gave her the money back. I showed proof and still lost the case. Therefore, you and your customer are crooks! Why did she accept the product if she didn\u2019t want it? Why didn\u2019t she return the product when asked? SCAMMERS!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1d1cbf1767014bb6a7de2ba72af94a9e
encoding: FLOAT32
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{"chroma:document": "Left my card at Walmart, put up a fraud alert, was told it wasn\u2019t unauthorized 4 months later, after being told it would be resolved after 1 month. Worse bank in America. Don\u2019t have your information stolen or they\u2019ll blame you. They used to be helpful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cf3767005c154a99bcb4a55b0ba1049e
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{"chroma:document": "USAA has been my banking and insurance provider for 25 years. For the first 24 years I was happy with their service, pricing and support. In the past year however, they had allowed their services and support to slide. Why a company can't improve with more experience is beyond me. Today, I have been sitting on hold for 3 hours and 14 minutes as I write this. I was somehow locked out of my account on my phone app. I did not attempt an incorrect password, etc as my account has Face ID enabled. USAA locked me out and forced me to call their 1(877)632-3003 Website Support. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aae507976153429c97aa2769863af808
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{"chroma:document": "UPDATED 3/31/2022: My husband has been a member of USAA for almost 28 years. Yesterday, on his payday, we were paying bills when we were asked to verify a purchase we made. We verified the purchase more than once with USAA and Visa, and the purchase was still declined. I then called USAA to advise them that the purchase was not fraudulent. While I was on the phone with USAA, with no notice, my account was placed into a \"credits only\" status. Because my husband has recently transitioned from active duty to retirement we are still making adjustments for a paycheck every two weeks to once a month. As such at the beginning of every month we pay all the bills, buy groceries, purchase gas for the commute to work, etc. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 54ae4565d11d4dc8bdf941420e4c7b1f
encoding: FLOAT32
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{"chroma:document": "On hold for more than 2 hours, still no person to help us! USAA fraud dept locked our four accounts and won't answer their phone help line. It has been more than 24 hours with no access to our funds. The WORST bank EVER! Go elsewhere with your money, it will save you a lot of frustration. I sure wish we had some other bank as bad as I wish that I could have left them ZERO stars!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2637f4761cf74125b3d4f3b760e8d35a
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{"chroma:document": "I have the claims department call me to get a recorded statement. I tried to inform them that I had already done it and the representative question my integrity. Then decided to give me attitude and would not notify the manager to call me. Quality of service has taken a severe downturn. The excuse is COVID-19. After more than 12 years I\u2019m going to MoveOn."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c232904a26d4223a84b263f9122d946
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{"chroma:document": "I opened a checking/savings account with USAA in 10/2021 and a credit card. On 12/26/2021 they froze my account to include my credit card with no reason as to why. I have been calling USAA since 12/26/2021 only to be told that none of my bills will get paid and the account will only accept credit coming in. Mind you it's not like I have $2 million in the account all of a sudden. Everyone keeps telling me that someone from the fraud department will call, I was even told that they closed my accounts and mailed my check and a letter as to why but when I called today I was told that the account is still under review. I over this. I filed a complaint with the BBB and they told them it was an identity issue and if that was the case no one bothered to ask me to send verifying documents to prove who I am. I had insurance with USAA for 6 years up until this issue, and I must say that I am very disappointed in USAA. This is ridiculous."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 18f2f992fe484aef80c160827d129e51
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{"chroma:document": "Been a member of USAA for almost 50 years. I use their banking, credit card, insurance and other services. Loved that you could call them and talk to human being representative within a few minutes. I've promoted it to every veteran I meet (Those reviewers who claim they can get a much lower rate from Allstate are being foolish - wait until they have a claim). USAA is still the best insurance company out there and I've had excellent experience with every auto, home and banking claim."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aa61a303c18d46929135ba9f91570613
encoding: FLOAT32
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{"chroma:document": "USAA is a joke. I disputed double charging on my account from AT&T, DirecTV that has been happening for over year. My and I just noticed it and called At&t, they in turn credited 5 months of the payments and said we have to go through Usaa for the rest. USAA denied the 7 remaining charges saying it was too late that we're just out of $500.00. So much for taking care of the military, what a joke. I think this company is garbage and so are the people working these departments. I am a disabled veteran who does not have money to give away. USAA answer to me was to send some documents stating why they denied my claim. I say to all veterans and active duty members put your money and trust elsewhere. This company does not care about us just more like service from a company profiting off of us."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 761424cce2ec4a9e89e642707a06e4b8
encoding: FLOAT32
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{"chroma:document": "On January 13 2022 someone hacked my account and did a 1,000 transaction through Zelle. I call right away and explain what was going on with my account. They told me it was fine. They were going to investigate. I told the lady, \"Can you put a stop or block my account mean while? Because if they come back they can take the rest of the money out..\" She told me it was fine, it was already reported and my money was safe.."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4dc77f182b1d47a6b8f8463e505ebf30
encoding: FLOAT32
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{"chroma:document": "I want to say that USAA customer support is not what it used to be. I got misinformation and even lied to after asking an agent to notate my account about what we have discussed, they did not notate my account at all and had to reiterate what the issue was for the 4th in a day. Then when I was talking to an agent in Web Support and asked to be transferred to a supervisor, I was transferred to another agent in the checking department. I was on the phone for over 2hrs, absolutely ridiculous. Very poor service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: af16c9cbfd3e46e4ac35adce79239a5f
encoding: FLOAT32
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{"chroma:document": "I've been with USAA over 40 years. In the beginning, they were fantastic. However, over the past several years, they've deteriorated terribly. Their customer representatives seem to have extremely limited training now. They give out incorrect information and claim they're researching issues when they don't. I can no longer recommend USAA and am moving my finances and business to another financial institution."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 209bf1d3108d447a98761cfa2d96e85a
encoding: FLOAT32
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{"chroma:document": "Spent 2 weeks talking to multiple customer service agents. Uploading documents. Spending hours on hold. Just to be denied for ** reasons! Too many inquiries. Really? No **. I am auto loan shopping. I have already been approved by several other lenders. Thought USAA was supposed to be the cat's Meow. Instead I feel it is the cat's Poo in the litter box. Unless you have perfect credit. Or are just desperate. Do Not Waste Your Time"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42ede32552b649829f4b2385c6c017ee
encoding: FLOAT32
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{"chroma:document": "I originated a rv loan in 2018, for $84000.00 at a 6.34%. I currently owe $74000 on this rv that currently is worth $52000, I have called and spoke with the office of the CEO twice and was assured that I would be contacted and be provided assistance in getting this loan to where I could pay off it sooner. I have spoken with the loan assistance department and all they want is the money! USAA isn't going to do anything but let my home, yes I live in this be a repossession! USAA wants this home knowing it isn't worth the loan value. I want to pay the loan, not the interest at 6.34%  If I am not getting the principal paid down! Why should I keep this loan for another 14 years!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3809a03aa3634cc798f5bd098098a480
encoding: FLOAT32
metadata:
{"chroma:document": "I purchased airlines tickets using my USAA debit card. My ex girlfriend went behind me a changed the ticket and used the same card to purchase a new ticket and wasn't authorized to do so. USAA said this wasn't fraud and to contact the airline. I did that and it was all verified. I got the money back, but USAA would not file this as a fraud claim. They are calling it a dispute. Also this person was an executive claims adjustor there. I watched her do the same thing to clients that was done to me. USAA will never get another dime of my money EVER again. They take care of it own whether they continue to work there or not."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b90935894bab4c66aa9d8f0ccc795fc8
encoding: FLOAT32
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{"chroma:document": "Saturday, my debit card would not work. This happens sometimes as I buy crypto and USAAs systems flag it. Called to verify the transactions and go about my way. Tuesday I'm out at lunch and my card doesn't work again. Big surprise. I try a card for another account that doesn't work either. So I call and am told that my accounts are frozen for a fraud review and that it would be complete in three business days and that I can access my accounts on Thursday morning at the latest. Thursday morning rolls around and still frozen. I call again and am told they'll expedite it but it'll take another 3 business days. Friday morning I get paid and still frozen. This is beyond ridiculous. I've had this account for 16 years. No wonder banks dislike crypto. They can't freeze my crypto like they do my cash."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e959ca6de05347e8bf597d621ed7e2c3
encoding: FLOAT32
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{"chroma:document": "My best friend Terry ** died in March of this year. He had a Credit card with USAA that I guess He owed $2350 dollars on. I was not on that account. However, I was a joint account with our savings and checking. I was given my Federal Pell Grant to be able to pay for room and board to attend College and USAA took that Grant money to pay off the Credit card that's not in my name. I am having to drop out of college. Thanks USAA for your great support of US citizen and stealing from me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c341e3b2779e4d98807feccf3756f8d1
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metadata:
{"chroma:document": "USAA draws you in by listing excellent (auto) loan rates. (Not sure if they do with other types of loans as well, but they\u2019ve done it to me more than once when shopping for an auto loan) BUT, when you apply, you will be offered higher rates. It doesn\u2019t matter if you have excellent credit, income, and loan to value ratio\u2026The rates they show online are merely to trick you into applying. I\u2019ve been a customer for many years. I was an insurance customer until they raised their rates significantly for no reason (no claims ever). I am now in the process of transferring my accounts to my local credit union."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cc632fba2dfd4f9e8970c67399b60983
encoding: FLOAT32
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{"chroma:document": "I have been a member of USAA for roughly 15 years. Customer service was exceptional in the beginning but it has completely deteriorated over the last 5 or 6 years. Not only do the phone techs not know how to rectify issues or supply answers for simple problems but they now lie to you. I am having trouble with the USAA mobile app (AGAIN). I cannot access my money. I need to increase my ATM limit so I can make a large purchase yet I can't access my money. The mobile app says it needs to send me a text to verify my identity but they have no known phone number on file. This has been my phone number for 2 years at that point and I had updated it in the USAA system using a human over the phone at least 6 times, 4 times in the last 6 months."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9208a24b79f14f2b983720fa7cd556d9
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{"chroma:document": "I am so angry with USAA and their policies! First of all, there are no banks or ATMs located within 100 miles of where I live in Albuquerque - which in and of itself makes absolutely NO SENSE because there is a military base here! Second of all, due to there being no way to make a physical deposit - they put a hold on all funds received through their mobile deposit feature! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9259c3b2369c416caaaa986f56d4e8f0
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metadata:
{"chroma:document": "USAA is somewhat unique. They don't have traditional branches and members do their banking online. That's my preference and not a problem, except that as an online bank you'd expect the USAA online banking experience and features to be top notch, but they aren't. Their bill pay functionality is way behind competitors (e.g., BofA, Wells Fargo) where I also bank. Payments to large billers (Citi, AMEX, Target, etc.) are surprisingly slow compared to the competition. The options for customizing the interfaces are limited and frustrating (the account I primarily access 95% of the time, is never on my home screen). They obviously haven't done much competitive or usability analysis. We used to buy insurance products from USAA but bundling advantages were minimal, and AAA rated competitors were significantly cheaper. The primary USAA saving grace is they don't nickel and dime me like my other banks do."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48a8d02bf44d42c5af7a5166e80c2304
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metadata:
{"chroma:document": "USAA used to be a great company but over the last couple of years they have went to the dogs. I had a tree fall near my house 2 years ago. Usaa sent out a repair crew to fix a 6 inch hole in my roof. The repairs ended up costing over $30 thousand the contractor ended up being investigated for fraud by USAA. As the investigation drags on my credit rating takes a hit from their contractor and my insurance rates went up like crazy. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48996bf20e93482c9c2805b32fd67605
encoding: FLOAT32
metadata:
{"chroma:document": "I don\u2019t like to post negative but people need to be aware to stay away from USAA. I am writing to notify anyone that has @USAA to cancel all of your accounts. I had someone take $1301 through the USAA approved ZELLE app, that is actually ON the @USAA app, and they are not covering me under consumer protection/identity theft/fraud. I was left with $26. AND they still didn\u2019t freeze the account while fraud was under investigation and charged me with a NSF the next day when a regular, legitimate payment tried to come through. So now my account is negative."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dbcc2e728a194c57ae7de69f7809a182
encoding: FLOAT32
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{"chroma:document": "I have been a USAA member for over 22 years, but some of the products or Third-party vendors are way behind in the bars that USAA delivers. Bill pay shows a poor commitment to customer service, and efficiency that USAA has earned. For instance, we moved over three years ago, but Bill Pay has Not yet updated our home address, even though I have been in contact via phone and USAA web messaging system. The checks sent out reflects an old address of ours, so when solid checks show an Inaccurate address for us. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8cae06bf046c4494a6076b57e6ffbd7c
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{"chroma:document": "I had experience with Heidi and Vince from the CEO office of USAA. My dispute is for $5000 and is because I did not receive my order from Alibaba.com paid for with my USAA Bank debit card. They submitted to Visa and came back and told me visa would not honor the dispute because a 3rd party was involved with the item (customs). I emailed with visa who said this isn\u2019t their policy and to talk to usaa again so I did. First of all there was no customs involvement with my items until May 11th and I have emails from the airport manager, customs agent, and a letter that all prove this. So my claim in April should not have been denied for this reason. I have still not received these items that were due to me in March. I paid for the other half of this order with my PayPal debit card and they investigated and found that I was entitled to a refund for items not received. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9179ed2f83904a4d8f16774ed7a69c17
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{"chroma:document": "Well over 30 years with this bank is coming to an end. After several erroneous credit card transactions and re-issuances. I noticed that new cards were having charges before I even activated them! This can only be done from the inside. USAA will not admit it, but they have a serious problem. Customer care is gone with this organization. Declining debit card transactions with over 100 times the transaction amount in the account...it goes on and on. I can only recommend to new service members starting out---do not join."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b4e9bb2ccfde4c18b6d66258c8e03ede
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{"chroma:document": "For years now we have watched as their algorithm withheld any ACH payments for up to a WEEK and then hit us with an NSF fee even when we would deposit money to cover the expense. We've gone so far as to take the extra fee to pay with our card so they can't do this to us but some things we can't change. The most recent is our payment to the YMCA which faithfully has gone through every 25th for months now. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e060969933e4452bb75a916023836099
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metadata:
{"chroma:document": "They refinanced my house mortgage but aren't refinancing rental properties. Hence three stars. The rates are good, but I'm annoyed that I'm not able to refinance our townhouse and condo. I got strongarmed into going with a preferred mortgage company with both my townhouse and house."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b4d618e1648b486d91e9c60977ef5c01
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{"chroma:document": "I ordered a teller's check for my monthly rent. USAA withdrew the money but lost the check and never were able to deliver me. After calling multiple times I got very inconsistent information on how to recover the money. Turns out there is a 3 month wait period. After the 3 months I had to fill out a set of forms and call multiple times with long wait, but they told me if I uploaded the form online it would work. After weeks of nothing I had to call again, and a new person told me I actually had to mail the form and the former person told me incorrectly. After another week they give me a call saying they printed the wrong check number on the form, so I have to repeat the process. Terrible experience, customer service reps are not knowledgeable on USAA policies and give me conflicting information, all as I am trying to resolve a check that USAA themselves lost. Will be switching to a better bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 198fda7f0c3547808aafa8eda9b4fe6e
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{"chroma:document": "USAA is requiring members to divulge personal, private information prior to logging in to access my bank accounts. The website is asking questions such as \"what is your net worth?\" and \"what is your annual income?\" and other information that is private. I am not applying for a loan or requesting any additional accounts- I am merely trying to access my current accounts and the money I've invested with USAA. If you don't answer these personal questions, the website threatens to restrict access to your accounts. I do not wish to answer personal questions or give out private information to my bank so that I can access my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 52fe8b5580cf4738b8e616f1296e85dd
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metadata:
{"chroma:document": "USAA is a full service bank that really takes care of its customers. If not able to take care of any issues online, USAA has customer service that is always polite and helpful. The website is easy to use."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c173c82f0e414461a1a7e53e03522ae6
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{"chroma:document": "My husband I have been members since the 70\u2019s. The insurance side has been great, the banking side not so. I have. This is just one of many crazy issues I have had with this bank. I placed a $20.00 some old order with Zazzle. It was denied. I am sure USAA saw this as a fraudulent charge. I immediately called USAA and am on 53 minutes on hold. This happens every time I have to call. I messaged them, via FB Messenger and got some canned response about how sorry they are. I am now changing banks. If you try to call them out on social media they have their setting to most relevant which means only favorable reviews. They used to be a great company. Now I am changing banks and insurance because they aren\u2019t so great anymore. I am now on hold for 56 minutes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a19bdc6a4ba54f6b8c0afae671529040
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{"chroma:document": "I have been a USAA member for 39 years. My mother passed in January and as a result all family members are leaving USAA Federal Savings Bank, that is over 15 families. It has been impossible to access her accounts that were Payable upon death, pay her 2020 income taxes and access her mutual funds, Victory Capital. I strongly suggest leaving if you care for the survivors of your estate and don't want the huge obstacle of USAA Bank in your way.... absolutely no customer service and each \"representative\" gives you a very different story- so so sad. Once was a great company but those days are over! It has been a nightmare- 6 months later, we still have no access to file for her income tax in 2020 because they want to charge for every document requested- at least over 500.00 dollars. It took 5 months to get access any of her money that her family was designated by her to have access."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ca208e44ec4045539c64d38da1a0b229
encoding: FLOAT32
metadata:
{"chroma:document": "All banking is online with USAA...but it is one stop shopping.... insurance, checking, savings, CDs etc...Always someone to speak with if needed...Husband has been a customer since 1970's...Love it..So organized"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a7b30bb2c4eb4f939c3b7107a426ffbb
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{"chroma:document": "USAA Federal Savings Bank: available to Military, former Military and families - provides checking/ savings/ Home Equity line of credit. Website easy to use and secure - available online and via mobile app. I use them for bill paying - both scheduled automatically and can add one as necessary. Paper checks are also available. Finally, their debit card will reimburse fees (up to 4 or 5 per month). Excellent customer service via phone or message."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8805c7e6a61941fb9eab1e71eb89efca
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{"chroma:document": "As a Veteran my bank USAA has gone above & beyond to attend to my banking needs regardless of situation and hour. They offer comprehensive assistance in all matters of my finances. I have checking, savings & insurance which is $110 monthly. I am considering rental insurance as well as it will lower my insurance even more.. Can't beat that.. Bravo Zulu USAA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b223e9f7cead419ea4f1876bf5c4be9b
encoding: FLOAT32
metadata:
{"chroma:document": "You Always have physical contact to Bank representatives by telephone or chat- timely response to questions and concerns- online website is secure and easy to use - auto and property insurance within same establishment a big plus!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5075d69cb53c4b3abc3b4d55e7a10879
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{"chroma:document": "USAA has never let me down. Whenever I call them for any of the services they provide me, whether it be banking, auto/renters insurance, credit card, etc, they always have an answer to my questions. I always receive the best service from USAA representatives. They're very knowledgeable, fast and efficient, thorough, and polite. I never hesitate to pick up the phone to call USAA for assistance, because I know it will be a pleasant experience regardless of the reason I'm calling. I'll think twice before I call any other service provider, but not USAA. Professional and courteous service is something that they are not short on. I'm glad I served in the US Navy, which affords me the benefit of full access to USAA's services...not just their great banking!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 70d7b9bfb34141a4a9e97b0d2d9ddec8
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{"chroma:document": "Tried to lock into the USAA account only to find out that the account was locked. Called USAA, entered the USAA # only to find out 'not a member'! Called again and used SSN - same deal - not a member!! This happens ever 2 -3 months! So I have to call tomorrow morning when I can reach a live person, go thru the authentication to see if I can get this resolved!!! We have been USAA members since 1978!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cfc3b5ad22d548f98c7bd7df4487a66d
encoding: FLOAT32
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{"chroma:document": "USAA maybe the best insurance, but not for customer service. You have to go thru 3 or 4 people before you get the right person. Billing put a note on their website my car ins was being cancelled for nonpayment. They take it right out of my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4bca9f4851064466ad9c4d54ff4cbf3c
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{"chroma:document": "USAA USED to be an outstanding company but they lost their way long ago. I've been a member for 40 years. That ends now. I have filed so many complaints with USAA that when I got a phone call from the CEO's office, they asked me to call back. When I did, they asked me why I was calling...what was my issue. I wasn't certain because I'd filed so many complaints. They never figured out why they called me. That's just ONE indicator of why USAA is no longer an outstanding company.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 511e1f4005244f87bf73a58e4bb97450
encoding: FLOAT32
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{"chroma:document": "USAA is not the advantage it used to be, but more importantly is you\u2019re no longer a person there. You\u2019ll now find that without a digital verification they will not talk to whoever has your phone, they will talk to anyone that has your phone and verifies talking from the phone that was yours, but it lost or stolen, the new owner is verified as you. Likewise, the backup verification is your credit card, which if stolen with the phone, then you\u2019re absolutely no longer a person, as the device or card has more identity than you as a person does. Enjoy having been mugged, or ripped off, and losing the security that your bank used to give you facing adversity around the world; sadly, that doesn\u2019t exist anymore."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 55c7e90ba4ea48e1b93bc28d95385bb6
encoding: FLOAT32
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{"chroma:document": "I have been using USAA Federal Savings Bank for many years. At first it was great - no minimum balance for free checking; ATM rebates. However, their service has deteriorated markedly. There is no way to email USAA Savings Bank. They have a poor chat interface. And if you are unlucky enough to need to call them, good luck."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 47a692519a1c4fdd84a2c884c887d068
encoding: FLOAT32
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{"chroma:document": "A couple weeks age my checking account was used for unauthorized transactions Some of which USAA was able to stop. However two transactions appear to not have stopped. USAA has shown little interest in investigating a transaction involving a $6,200 payment to a what appears to be a charge account at Chase Bank. The personnel at USAA are the only parties that can provide enough information to trace this transaction and have Chase reverse the transaction and return the funds to my USAA checking account. USAA has shown only minor interest in dealing with this problem. In addition there was a cashier's type check issued to a party in Florida which has received little to no attention."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: de196fa94c334c32925c33833e5627ee
encoding: FLOAT32
metadata:
{"chroma:document": "USAA has gone way down hill! I encourage all of my friends to take a look at the decline in service from USAA, banking and or insurance, and to find a new company to give your business to. I have been a member and customer of USAA since I was 16 when I started to drive for their insurance and since I enlisted in the Army in 1993 for all of our banking needs and their customer service has gone from one of the best to one of the worst. We refinanced our vehicle over a year ago (Jan 20) and we thought everything was going fine. We were making our payments and had not heard that anything was wrong. It wasn't until our vehicle was totaled in July that we found at that USAA was not doing their job. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e0f71be6a8d41b4a4a29206f5ae74ce
encoding: FLOAT32
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{"chroma:document": "My phone and mobile app were hacked to the tune of almost 5000.00. I immediately reported when I saw mobile deposits and withdrawals from 980 up for purchases of what I assume are cards after calling the merchants. I DID NOT DO THIS!! It was reportedly immediately and blocks placed on all accounts. I have deleted all my information and changed my user id, pin and password. I was told yesterday by \"specialist\" that I would be responsible for the deposits and the charges. Are they kidding??? My payroll and benefits are deposited here and they can't be redirected for at least a 8 weeks. That means USAA is now going to be the one stealing from me. Just be aware and don't use mobile app and do not have any codes sent to your phone. Definitely not the bank they use to be!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b8d3e1358f14b72a85f78b80943167f
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{"chroma:document": "I seldom use my USAA checking account, and hence was surprised when money transfers started being initiated from my external bank. A total of $7500 had been transferred so far, and someone has been using the account over the last week to pay bills suck as Amex credit card bill and utilizes. I contacted USAA to notify them of the finding. Should be a simple process I thought. I have had this account for 13 years and I was shocked when the first representative hanged up on me after insisting that it was my fault for the fraud due to not securing my password."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9b62a79651c44e2daa844f9818aceb28
encoding: FLOAT32
metadata:
{"chroma:document": "I was told today that they no longer will service me after 18 years. I asked why and the bank and the senior manager could not even give me a valid justification. I used this bank for paying bills and shopping. All they could say was that they were sorry and did not know why my account was being closed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d30c7685c555457e826ed1b19ae84c3b
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{"chroma:document": "Horrible customer service. The girl I talked to was not knowledgeable, kept putting me on long holds, and apparently hadn\u2019t been trained on the SCRA. Their website advertises falsely that they follow the SCRA and offer even lower benefits to active duty and deployment services, which is great since it is a military based company. However, when I called about it after submitting documents they said they no longer offer these benefits to Service members effective October 1, 2019. When I told them this was federal law, they said yes, but it doesn\u2019t apply to credit cards, apparently finding a \u201cloophole\u201d somewhere to deny the SCRA to members serving their country on deployment. This is literally the only one of my creditors that doesn\u2019t offer these benefits to customers. American Express, Discover and Chase all offer a reduced rate while on deployment. In fact, American Express took my APR to zero while my husband is deployed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 627ba260059c4e5193e14a82da7d7edc
encoding: FLOAT32
metadata:
{"chroma:document": "I have been waiting for my debit card request since January 2020 which makes it almost a year now! As a lawful immigrant, USAA does not seem to understand my legal documents. They have rejected my Debit Card request through a joint account with my American husband more than 10 times. Each time you call, the representatives\u2019 responses contradict their OWN representatives you talked to before! They are not trained on any of the forms, keep you on hold for hours, get off the phone, then 10 days later REJECT you and come up with another excuse. I am stating this again \u201cTHEIR RESPONSES DO NOT MATCH WITH EACH OTHER\u201d and they contradict each other! To the point that after 11 months of waiting I have decided to move on with another bank! This is very embarrassing for USAA and they need to TRAIN their staff! Again HORRIBLE customer service, stay away from it if you can, especially if you\u2019re an immigrant!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 83ac37f5ca4e4fe7922e508c90244f69
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{"chroma:document": "Was a member for over 10 years no issues until July 2018 when my purse was stolen. July 16 2018 that's when I realized my purse was missing. I called USAA because I was locked out of my account and let them know my purse was stolen along with my ID my debit card my phone and the check I had done a mobile deposit on. That's when I found out that my account was negative over $3000. How. I don't have overdraft protection. Several checks were deposited in my account and then money taken out at the atm. I told USAA my account and debit card had been compromised to cancel my debit card and not to honor any checks coming through because they were fraudulent with the exception of the one deposited on July 10 2018. I told them that all charges after the atm withdrawal of $260 on July 10 were unauthorized charges. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d6cad4763450480bb53935f70b412ebd
encoding: FLOAT32
metadata:
{"chroma:document": "To think USAA will tout themselves as a national bank is appalling, their fraud department for a bank is terribly defunct. How can someone swipe my debit card which is sadly not stolen nor missing because I have it with me, yet it was swiped at a QT gas station. I have never been to QT, but It was used to purchase groceries and cash advance, my money is yet to be refunded, it's been over a week and still no explanation, yet I'm supposed to activate a new card when I do not know how the old one was accessed in the first place to steal from my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a08766a3462c478693cbae239fcd3f5a
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metadata:
{"chroma:document": "USAA offers CIGNA dental insurance as a third party. After signing up, I discovered USAA charges $10-$15 more per month per plan than does CIGNA, depending on the plan. It is less expensive to go directly through CIGNA. I am trying to rectify the discrepancy and it is proving to be very difficult."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8270d17e27f421cab019930d1829c3d
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{"chroma:document": "I applied for an SBA loan which was deposited into my personal checking account on 7/27/2020. The next day USAA froze all of my accounts without any warning and locked me out of my online access to my other accounts (including savings account, youth checking and savings accounts, credit card, personal loan, and property and personal insurance accounts). They initially told me they were investigating my account for possible fraud due to the large amount of money deposited into my account. The money was electronically directly from the SBA Treasury which was clearly indicated on the banking records. They questioned whether or not I owned my own business. I offered to provide them with any supporting documentation they needed to show that everything was legitimate."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8d0850f027d4482e99f5d9d8fa870b9b
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{"chroma:document": "After banking with USAA for years our accounts with thousands of dollars in them were suddenly closed without notifying us by mail, text, phone call or email and our money was supposedly sent to us in a check form. It's been over a month and no money. We were also told that our accounts were closed because after years of using a PO Box for mailing that this was no longer acceptable. We are a large military family from Grandfathers to Great Grandchilden and they all are closing their accounts, you don't make my wife cry without consequences. I feel our accounts were closed because we did not take their expensive insurances."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c0a083ca95146b2a295d68f62d32b08
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{"chroma:document": "I paid off 3 loans I had with USAA. 1-Vehicle 1-Camper and 1-ATV. I received the vehicle title in the mail and then with the other two I was told that they were mailed. I never received them. I'm told well they were mailed from a third party vendor. Then, I'm told the state made a mistake on the title. Yet, I'm told to go to the state and apply for the a new title, which will cost me $55 for the state and all other notarization fees. Can't get a new title as I don't have all the information to fill out application for the state such as title number. I'm told we will send a letter that the lien was removed. Again, I don't have any information to get a new title. I would not recommend using USAA for their loans as they use 3rd party vendors."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 170e5cba76a34e8f97433f5395a521b7
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{"chroma:document": "On Thursday, September 3rd, 2020, we received an email from USAA to contact FiServe, as a payment to Travelers Insurance was returned. We contacted USAA immediately, and were told that our account was frozen, and in the process of being closed. The reason was \u201cevidence of business activity in a personal account\u201d, specifically that we had inbound wire transfers from businesses. We inquired as to the specifics of the wires in question, and asked why we were not notified. We were advised that USAA allegedly sent a letter to us on July 1, 2020, via USPS, not certified. Had we received the letter, we would have contacted USAA. Why would USAA rely on a shaky USPS to deliver notice of account closure when they have a secure email system, or could have called?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4bb67b68821241e398a7b8d2f27b2847
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{"chroma:document": "There I was...a 30 year customer, visiting my brother in-law in the Philippines, when the Taal volcano erupted. Then the news of a deadly rogue virus from China. I elected to leave the country ASAP, but alas, USAA blocked my bank account, credit card, ATM card and all access to my funds! Using limited Intl' cell phone service, I could not find, even one competent customer representative to restore access to my funds. After two weeks I was able to borrow money to return to the U.S. It took weeks to close All my accounts with USAA and recover my funds. Whatever challenges life throws your way - USAA won't be there for you, you ARE, Just Another Number. USAA - incompetent, disloyal, void of the core values that military families expect. Perhaps they should ask their members - why they switched FROM USAA. Take it from the Chief - USAA is NOT made for What's Next!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1887dc8248514272a0a4634d7e9ef8b0
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{"chroma:document": "I do not recommend this bank any longer. I have been with them for well over 10 years. Two years ago we bought a house and needed to give a check to basically hold the house. For some reasons, the \"people\" that were selling the house, decided to keep the check for 2 years and then decide to cash it, in the middle of a pandemic where a lot of people have lost jobs, including my husband. So what was left in the bank was already spoken for. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 626d3cdcbe324808b58a86533ec521b7
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metadata:
{"chroma:document": "USAA is all about customer service. They go above and beyond to satisfy customers. Very proactive with alerts and issues with accounts. Everything is online so they have their work cut out for them to stay on top of issues. Overall a great bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0138213c73bd4e28a21e202830c3f187
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{"chroma:document": "USAA Banking is easily the best bank I have ever dealt with. I have a checking, saving, and vehicle loan through them. In the past I have had a mortgage and 2 other vehicle loans. Excellent customer service, no fees, and great rates."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c1d6204bd1614fb39c8f76a00e29245a
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metadata:
{"chroma:document": "Great bank. Why can't I just say good bank? No fees for checking. Though I did have a charge a year later on a different account. They allowed that charge and never refunded. They are still a big bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 926c35fa71bf434782ea73514c494df6
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{"chroma:document": "I was with B of A for 25 yrs, until one day I got a refund check from a business that I  had a warranty issue with. B of A charged me 9 dollars to cash the check. I decided to cash the check because I was concerned it may not be any good since my battle to get the refund took months and a lot of stress getting there. Needless to say I decided at that point B of A did not treat me as a valued 25 yr customer so I left. I went to USAA as I had been with them for 12 yrs as a Credit Card and insurance client. I have had issues in my life that USAA handled without me feeling undervalued, including someone used my CC for purchase I did not authorize. Additionally, they helped me manage my mother's investments after her stroke and since finance a 180k RV which I had problems getting the loan through other banks. I am with USAA for life!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I joined USAA a few years back and am very happy I did. Nice touch when you call in is that they address you automatically by name (and rank) and have immediate access to my account information to begin helping me with my queries, versus mechanically asking for my account number, asking my name, then repeating everything I say and not active listening, hence prolonging the process until getting to my query. I have closed my accounts with my previous bank and now do all my savings/checking banking through USAA. Plus utilize my USAA credit card most because I can pay it immediately from my checking account. I don't think that I should be limited to how many electronic transfers I do between accounts, since it's digital and doesn't require manpower. And believe since my credit score has been excellent for some time now, they could work with me to do better on the credit card's APR."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f154c3b3389479490bcd190d7a94965
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{"chroma:document": "Too much going on with the phone tree, press 25 for yes press 106 to be connected to an operator, then the system tells you why you are here, that we can choose other options and then it wants us to leave feedback. I always say NO, they don\u2019t want my revenge. In other words, no matter how good customer service is once you finally get there, it is overshadowed by press pound, or whatever other prompt."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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metadata:
{"chroma:document": "Easy online access. Representatives are courteous and helpful to answer any questions that you have. If there is a problem, it is resolved quickly. I have been using USAA for 30 plus years, never had a problem or complaint."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 935ccc06c7604351ad8ac9eadccb8841
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metadata:
{"chroma:document": "I have been using USAA for many years and I cannot think of anything that would even come close to a bad experience! Great banking and I was able to finance several cars with ease. EXTREMELY HELPFUL WITH FANTASTIC CUSTOMER SERVICE!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c0e8c1927004b85a6d8cd321afba2ef
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{"chroma:document": "Amazing bank and customer service!! ATMs located everywhere I need them. I love USAA and I\u2019ve banked at quite a few of the major ones. USAA\u2019s app is extremely accurate and easy to use. The use of scanning my checks was invented by USAA, I love them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f605818cca347399d2aa87492e4d411
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metadata:
{"chroma:document": "USAA, for those of us eligible, is a fantastic bank. Active/reserve/National Guard military members, retired, and most veterans & families are allowed. My accounts have no fees but I'm unsure if that's because I'm retired active duty (started account while AD) or if all accounts are without fees. Even though USAA is an On-line bank, I haven't had any issue with the inability of actually going to a brick & mortar bank - in fact, it's actually quite refreshing. There aren't fees at ATMs but I typically just get whatever amount of cash I might need at the grocery or other store during checkout. I'd highly recommend USAA for anyone eligible to make an account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d36b1f8d19d5497182b472265aec400e
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{"chroma:document": "Their mobile app is very simplistic and easy to use. I can scan my deposit and it is posted the same day. The Customer service is very friendly and are concerned about helping you. They are very knowledgeable about their products and will offer other products that may fit your needs better. I also like the fact that they share some of their profits with their customers. Each year I get a deposit in my checking account that varies with their success. No other bank I know does that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c0addaab87241e8bc15edabe7ce4334
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{"chroma:document": "USAA is different from other banks. It has a credit union feel in a sense that they really get to know you. While they market their products to you as a customer, they never spam you or offer you irrelevant products. This really makes a difference. And so do super-competitive rates on property and casualty insurance and major banking and credit products."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ae2478917ed400287c3f37a6906f7b3
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{"chroma:document": "We have been with them almost 40 years. There have been a few bumps along the way, but they have always made it right. I like there app. They were one of the first to offer electronic deposits. They offer online loan applications, and good service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 85acc022d1524398906b5d10a59ac037
encoding: FLOAT32
metadata:
{"chroma:document": "I've been with USAA for over 50 years and have always had great service at good rates. Their online banking features are top-notch and when you call, normally, you get an English speaking person that you can understand."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dcbb7d93ce444e66ae42221bd6dfec4b
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{"chroma:document": "I have been with USAA for 40 years. After moving to Japan, I removed $200K+ from their Banking Division, as they were rude and provided horrible service from Japan. Talked to a manager on the phone and he was totally indifferent whether they kept my account or not. I did leave some money in USAA IRAA and Savings. I was the victim of identity fraud and by fortuity caught the thieves requesting a loan in Texas BEFORE USAA GAVE THEM THE MONEY! However, since USAA is NOT OPEN 24 hours/day, I first emailed, then called around midnight Japan time, then emailed again to make sure the thieves didn't get the money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: de00046c2a6d4f95925fea52e595691d
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metadata:
{"chroma:document": "I chose USAA Banking, for I had issues with another bank. I like the way I\u2019m treated plus the professionalism way of treating a customer. Customer Service, even after hours, one can talk to a live person, if you select to do business that way. I do recommend USAA for those people that are eligible; and want a bank with many options."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a680d8f3fc46457f8c7492e884baff60
encoding: FLOAT32
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{"chroma:document": "USAA is an excellent bank for veterans and their family members who have served in the military. The customer service is excellent and friendly with the ability to inquire via phone or chat. The variety of services and products available is extensive. The online banking app and mobile app is easy to use and safe with 2 factor authentication. Their security measures are top notch. They have no monthly fees for their accounts only overdraft fees, which is understandable. My one and only complaint is the wait times to reach a customer service representative, at times, can be a little long. Perhaps they need to hire more reps. That is a merely an inconvenience. I highly recommend USAA Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e13d2c1df71c42dc94f18c6c8c188ac5
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{"chroma:document": "USAA for all your banking needs at no cost for monthly services. No matter where you are in the world; a phone call is all it takes to resolve the problem 24/7, 365 days a year. Need a new car, through their select dealerships they can make a purchase for you a virtually no markup."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc965d6cacc74d46aa306072001b4c3b
encoding: FLOAT32
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{"chroma:document": "USAA STOLE $75 from my account. They erroneously deducted $75 from my account with someone else's personal check and refused to return it to me because I didn't report it within 60 days. After three attempts to get reimbursed, I have had no luck. This error could have been easily rectified by deducting the $75 from the correct checking account, but USAA apparently has decided not to do so. I had trusted USAA for 31 years and had passed on the USAA tradition to my children. Now, we are in the process of moving our money elsewhere. Choose a bank that you can trust with your money, not USAA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 79ac8387de824e8c9138b92871105fff
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with USAA since 1978. I love them! We have all our banking and insurance through them (Home and auto). Always available, always helpful. They have assisted us in buying vehicles, setting up children's accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 26b1c7f1bd3c4c1ba6179684d14c7cf4
encoding: FLOAT32
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{"chroma:document": "The downside to an online bank is a lack of brick and mortar locations when you need a sum of cash that exceeds the daily withdrawal limit, a cashiers check, or other similar service. The customer service is excellent."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d1d8ab3e8f944c28e84fd47b0af94ea
encoding: FLOAT32
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{"chroma:document": "Ex-wife file bankruptcy NOT me. After being a member 29 years, after 3 years USAA submitted against me for 2 accounts in my wife's bankruptcy. 1 account was removed and after 3 years they added the other. The first account was removed from my credit report and they sent me a letter to provide to credit bureaus. USAA stated I paid until Jan 2020, now reports bad credit and I'm delinquent. I haven't paid in 3 years due to my ex-wife's bankruptcy. USAA bankruptcy won't give specifics but reports me as delinquent. I am being punished by USAA for something outside my control as a retired military officer. I've had several loans over the years with USAA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 24364adcaefb4c2faeeb36fbb658ecdf
encoding: FLOAT32
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{"chroma:document": "Small $12K collateral loan denied. I am a 21 year member of USAA. 748 FICO score, 12% usage of credit used and 88% available, over 19 year credit history and several years since last revolving credit opened. Turned down because of Too many inquiries? 6 of 9 USAA.. Balances too high? Only have 3 all less than $5k highest being 42% usage.. Account opened too new new? Installment account a year old and with USAA.. I have and have had MANY accounts/loans with USAA over the years. I have ALWAYS paid early, more than what was due and paid off early! I would seriously look elsewhere before allowing USAA to make a hard credit pull!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53f8d2be969d4e8fa79328f713196dc7
encoding: FLOAT32
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{"chroma:document": "The info is copied from my USAA mortgage website regarding the forbearance on mortgage payments due to Covid19. \"Plan Summary. All monthly payments are paused for 6 months starting with your 04/01/20 payment: Key aspects of this program include: Payment relief; No late fees or penalties during the forbearance period; and No negative reporting to credit bureaus during the forbearance period.\" This is completely untrue, my credit score has PLUMMETED in last month of the forbearance. I only took a 3 mos pause and my other debts were kept current. USAA are liars and did me more harm than good."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a373634597e47b6b5f244cb6191ac64
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with USAA for 5 years. They work against you and not with you in all matters. They are not there to assist you but to make everything extremely difficult. They have high qualifying terms on all products. I am so happy to finally be firing USAA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 20117f435aa84e05a1801c781f85d019
encoding: FLOAT32
metadata:
{"chroma:document": "USAA has lost its mojo and lost its recipe for providing service to its members. Since June I have experienced repeated instances of USAA failing to act in accordance with my requests, taking action I did not request, and dissembling and diverting to avoid taking responsibility for its actions or implementing remedial steps. This is causing significant difficulty in managing our financial affairs. USAA is not the company it was many years ago when I joined. I would recommend against anyone joining at this time. We have had problems with their insurance and mortgage operations in the past and no longer place our P&C insurance with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cc6a9a14133745dd869d7993a5cb85cb
encoding: FLOAT32
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{"chroma:document": "USAA recently transitioned its investment accounts to Schwab. My company has a 401k with USAA that transitioned too. One of the staff member's account did not transition, and instead has been placed with \"National Financial Services\" as \"abandoned\". Here monthly contributions have been made in the most recent 18 months since she joined the company so whoever/however this account was determined to be \"abandoned\" was an error. The USAA reps contacted say the money will need to be taken from the retirement account as income with penalties and interest. The phone number provided for National Financial Services does not get answered even hours after staying on hold. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 055f5805735749ebbad80d3d26c1be3d
encoding: FLOAT32
metadata:
{"chroma:document": "This Bank is the absolute worst Company I have ever had the misfortune to deal with. They are out of touch with almost all lenders. Horrible processing of loan papers. Lost documents. Out of sync with credit reports. Take forever to respond to any communication. STAY AWAY if you want to keep your sanity."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6a996f5acecf412cbe10f377ac0e9510
encoding: FLOAT32
metadata:
{"chroma:document": "We have banked with USAA and had automobile and homeowner's policies with them as well as a loan for 19 years. We haven't had any issues until fall of 2019. Here's the first incident: We opened a savings account for my daughter when she was younger. She joined the military and has a USAA account of her own but we kept that savings account because...why not? She uses it. She got a call from USAA that they were closing that savings account and that she should've never had access to it. She felt like she was in trouble and that she had done something wrong. They \"helped\" her open a new savings account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 88fd4261199643ed8477f5db94d568f3
encoding: FLOAT32
metadata:
{"chroma:document": "My wife and I have never had better credit more money in the bank. We have gotten several loans in the past. I had no idea that US AA had an F rating. If I did I would\u2019ve never gone to them for a loan. My wife now does not want to get the loan due to the fact every time we turn around they are asking her for more paperwork. We have a total of 10 properties. We only owe on one of the properties. The payment is 1500.00 a month. All our cars are paid for. Credit cards paid on time. Income coming in from 8 property Plus my wife has a retirement income from being a teacher. She served in the military. Do you not go to these people for a loan."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57ab231a58364ddf9b802a99f2d619f0
encoding: FLOAT32
metadata:
{"chroma:document": "After disputing the reasons given for a credit card application denial USAA personnel reviewed my credit file with me via phone conversation. They stated that not a single reason given was valid and even verified this with the Underwriting Department. However the USAA personnel stated they were unable to override the decision of their own computer algorithm. I am a 44 year member of USAA. 786 FICO score, 4% usage of credit available, 16 year credit history and several years since last revolving credit opened."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c49b89375dea4ea9b6b16b818d827e8f
encoding: FLOAT32
metadata:
{"chroma:document": "We were looking to open a business and did not use credit cards personally. It was recommended that we start to build our credit score. After calling around we decided that USAA had the best option with their prepaid credit card to build credit. We made our deposit and received our cards and everything was fine. Then a few months later they changed the program to not allow us to do additional deposits and no credit limit increases. We didn't like that because we knew that wasn't going to help us out any as we had planned to do additional deposits over time and continue to pay off the card every month. We stuck with it knowing that after 2 years the cards would become unsecured, we would get our money back and hopefully, our credit would have benefited. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d7af6e33c9a94f19a832e7af753d47b0
encoding: FLOAT32
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{"chroma:document": "I had no problem with USAA till they lied to me over and over again in regards to my Secured Credit Card. The other problem is that every time you spoke to a new representative he will give you a different answer to your question every time. They are very polite in their deception though. They told me when I first open my account for my Secure card that 'No worries sir, you will be able to add to your secured deposit after 6 months.' 6 months became a year, a year became 'we have to get back to you on that' which in turn became 'oh sorry, you can't increase it if you open it after 2011'. I am writing a complaint to the compliances bureaus. It may not do anything but it will dissipate my disappointment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 55c51ad8b68a40a5ae3be0abeadadd9c
encoding: FLOAT32
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{"chroma:document": "My wife has been a USAA member for a very long time, and up until the last few years, had been very pleased with them. She has a neurological degenerative disease that has taken its toll and now has trouble speaking, writing, using computer, etc... So online banking for her has gotten more challenging over the last several years. We therefore, have gotten a POA for me to assist with her banking and financial management. After facing the POA to them about 5 times, and them still denying it's receipt, I have up on it. We decided to close her accounts for financial ease, so I paid the remaining balance on an associated credit card I did not know she with USAA. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1089cb76c4f44101a34ad2e7ce8fe1fe
encoding: FLOAT32
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{"chroma:document": "I have been a bank member for only a year but I will be moving all my accounts, including insurance and homeowners as soon as I find reputable companies. I do have a few bounced checks during my time as an account holder. I admit to that. I recently sold my parent's house and MAILED in a check with a deposit slip (because of the bounced checks my mobile banking app for checks deposited by phone was suspended). Quite a large sum...over $140,000.00 First my check posted in my account with a hold. Nothing unusual with such a large check. Then my accounts get frozen and customer service tells me the check is likely to be returned!?!? Called the issuing bank and the title company that issued the check. They HAVE THE CLEARED CHECK FROM USAA. So USAA cashed my check and won't release my money or unfreeze my accounts because they might return the check for fraud reasons. BUT THEY ALREADY CASHED IT. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5d4e53ccd06d4a3db122b7529a257e43
encoding: FLOAT32
metadata:
{"chroma:document": "BEWARE: I received a letter in the mail saying they are freezing my account due to suspicious activity. I know there are problems in the banking industry and with credit right now. But isn't the REPO agreements and Stimulus supposed to be bailing the banks out? Why are they threatening to freeze my funds. I have done nothing wrong. Apparently anyone with 10k deposit is a \"suspect\". Be careful. The banks are looking for excuses to freeze accounts. Rumor has it they are going bankrupt again..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 10ae95e55970447e998765ca3b0f6a92
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a member of USAA for over 20 years and I have used multiple insurance, banking and loan products. Recently I attempted to get a better interest rate on an auto loan than what was being offered in light of my tenured membership, payment and credit history and the fact that interest rates are currently at or near 0%. After spending 30 minutes on the phone (most of it on hold) and no elevation beyond the initial customer service representative, I got the same answer I got going through the motions on USAA's website. This has been a recurring theme over the last few years. I do not feel that USAA is living up to the individual customer service it prided itself on in the past. I am just another combination of 0s and 1s to USAA. At this point I am looking at other banking and insurance options as I can only take so many apologies from customer service that go nowhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 62cd54902403419591c7927ff071c4ba
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a member of USAA for almost 17 years. Within the past 5-7 years I've seen the company slowly decline especially after it opened up its membership and started doing more advertising especially on TV. Their interest rates are high now and their qualifying criteria isn't really disclosed other than they consider \"multiple factors.\" Also, their fees and everything else isn't as competitive anymore. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53b5f333c49747c58389a0c07ace25bf
encoding: FLOAT32
metadata:
{"chroma:document": "The process was painless. Every question was answered honestly and explained to our satisfaction. The paperwork was easy and mostly done on the internet/email systems. We re-fi'd with them sometime later for a lower rate. That process was also painless and saved us tens of thousands!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48300b24fe1c4427ac0609117dcf1f95
encoding: FLOAT32
metadata:
{"chroma:document": "I am beyond disgusted with USAA. My credit card was fraudulently used four times for almost $20k total in the past two days and I cannot reach any competent person who can help me identify where the breach is occurring or what I can do about. I've now been on hold for more than 2.5 hours and I am transferred from the line operator to executive resolution to breached account services where a lovely person named Carla hung up on me. When I called back I was told that I needed to be routed to yet another department. For such a large bank without offices, you'd think they'd care more and try harder with customer service on big security breaches. I've been a USAA member my entire adult life and I'm now 61. Tomorrow I begin the arduous process of transferring my automatic paycheck deposit and my recurring charges to a new local credit union and I'll be done with USAA. Beyond disappointing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2938c31ca9b945a39b6898ee0f28ad20
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{"chroma:document": "Just a veteran, but good enough! I had some unexpected major expenses three years ago. Good credit score, security clearance. Just drowning in high interest. Tried getting loans with credit unions in my area who make their fortunes from vets with clearances - namely Tower FCU and Navy FCU. They either turned me down or did a bait and switch on the interest rate due to my high D/I ratio. I even applied with online lenders who guarantee the lowest rates. But it was USAA that came thru for me in the end. I guess I should have known, as I've been very happy with their bar none customer service since day one. I'll be looking to refinance my primary residence and rental property soon. USAA won't have the lowest rate, I'm sure. But they'll be the first Bank I call. Trust me when I say, it's important to have a good relationship with your lender!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f33d658942c445ca6f2229cf382313f
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{"chroma:document": "I bank with USAA. They sent out a notice regarding my trust. It was an urgent request to send various documents to USAA. Notice said if documents were not received by certain date, they would close the account. When I called to find out WHERE to upload the documents (the notice was utterly unclear, it was poorly worded... a 2nd grader could have drafted a better more effective letter), I had to wait online for 45 minutes. They've changed their MUZAC online, so you have to listen to a repetitive marching, electronic tune that agitates, angers, stresses out. And you must listen to this crap for 45 minutes! I've been with USAA for 45 years. Never has their customer service been so poor than for the past 5 years. I'm moving my money. Bottom line. They don't deserve my business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8bac9ccbe63141a69f3390210b2f03e7
encoding: FLOAT32
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{"chroma:document": "I recently enrolled into USAA. I opened a savings account and moved several thousand into that account. I talked to a financial adviser and created an IRA into which to roll over my 401k. I then initiated the rollover, which hadn't occurred at the time that this happened. This morning I attempted to log in and found that I was locked out. I contacted support and after MANY handoffs I learned that USAA has decided that I was doing something fraudulent. They will do no business with me, and they won't explain the decision. And there is no way to have them reconsider that decision. They closed all accounts and restricted all access."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 042fb2def3d347d9ab1f551bfff4affe
encoding: FLOAT32
metadata:
{"chroma:document": "Twice now my debit card has been suspended due to potential fraud. USAA jumps to suspend debit cards for fraud without considering the potential problems. Suspending a card due to fraud should be done with a scalpel not a hatchet. In the most recent case my automatic draft to Verizon was cancelled along with 5 other transactions. I tried to use my card at two locations in my hometown that I visit frequently and the card was denied. This was after talking to a USAA Customer Rep and told that my card was okay to use. Talking to another two customer reps was also frustrating. The last auto insurance quote was ridiculously high. I will be looking for another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed1ec3463aac48d4900dbf54cc2c76c7
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{"chroma:document": "Hello My disabled wife and I are being evicted Friday. First we were scammed for 3k then USAA Bank offset the debt by taking all of my income which is ssi and vets disability for Jan and Dec. They now have my wife's ssi frozen even though they closed and charged off my accounts after being a member for years. I was in a medically induced coma in august with a 3-7% chance of emerging from without brain damage but because I couldn't afford my meds. I was in the hospital following a seizure for 2 days last week. I'm a 53 y.o. disabled vet and 61 y.o. disabled wife sons on active duty 1st Special Forces Group Airborne. Full-time grandparents...USAA has my wife's SSI locked and without that we will be evicted. The Social Security Offset Act says their actions are illegal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 364cc485e7d54e5c9be0ab9922acbb7a
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{"chroma:document": "Due to low rates offered on CD\u2019s, I sent the appropriate transfer documents to the fax number provided by the USAA representative, Alex, who assured me he had everything necessary to effectuate the transfer. It did not occur, so I recontacted USAA and was transferred several times between numerous divisions. No results. Finally I requested the executive division only to be once again given false info. Finally, I got a party who had some knowledge as to what to do, only to be told CD transfers took at least 48 hours. It has now been over ten days since the first request and the money has yet to be transferred. No one in the banking division seems knowledgeable. Do not place jumbo CD\u2019s with this bank!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0fc3ec8646b149ef8764a3eb8bdae21d
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{"chroma:document": "USAA is NOT MEMBER-ORIENTED or MEMBER-FRIENDLY. A wire transfer initiated from Navy Federal Credit Union on January 16th has STILL NOT posted/released to my account as of today, from the 2-3 business days quoted on the 16th, to the 1-3 business days quoted to me this morning, as well as. I understand weekends and a federal holiday are to be taken into account. However, a Navy Federal representative calls USAA to provide the transmittal number to the USAA representative, USAA still won't release funds. The funds have CLEARED the Federal Reserve, aka the bank clearing house. I guess USAA's greed for interest is enough to lose a member. Poor excuse of a bank and deplorable customer service. Will NOT recommend USAA to anyone for ANY of their banking, insurance or other financial needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1652c39bd5434da49224c13682cde9c4
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a member with USAA for 19 years and up until last year we\u2019re very pleased with USAA but boy has that changed. The latest issue is with making deposits via their mobile app. We have used this service for as long as it has been available and for reasons USAA can\u2019t even explain, my weekly payroll deposits are being put on hold for seven days. Payroll checks! Seven days! This is inexcusable. Our accounts are always in perfect order and this is ridiculous! The resolution team is completely useless AND they wouldn\u2019t give me a manager to talk with on the phone. I am so disappointed in USAA. I don\u2019t know what has happened to them but they no longer care about service members and their families. This much is obvious. They also don\u2019t care about our business because I told them if they couldn\u2019t fix this issue then we could not keep our accounts with them but the representative couldn\u2019t have cared less. Goodbye USAA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30a8d4c1b29e462382ba78fdf1791f17
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{"chroma:document": "I had vehicle financed with USAA and traded it in on another. The Dealership requires a 20 day payoff for all trades. The dealer paid the note off within 13 days and therefore a refund was due for the difference. I contacted USAA referencing the refund and was informed that, by their policy, USAA has 15 Calendar days to process the refund and then another 72 hours to actually provide the refund. It makes one wonder how they can charge late fees or charge interest for such time periods by its customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0578ff49c6014b109d25f890e4eeb6ec
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{"chroma:document": "As much as USAA promotes serving veterans, I would NOT recommend them to a veteran, or anyone else for that matter. Reps do NOT do what they say nor when they say, and its NOT just 1 rep. VA mortgage rates are too high for being backed by the VA. Their advertised rate is for those with FICO of 740 or higher (gotta read the fine print) even though VA only requires a score of 620 or higher. I \"Fired\" them and took my VA loan elsewhere and am also considering taking our banking, investments, auto, renters and life insurance with them elsewhere as well - as these were already there when we applied for a VA loan. Very disappointed in their VA Mortgage dept.."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42b32f0e60444f228eab775b67adf162
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{"chroma:document": "After joining USAA in 2011 everything was fine until I filed for divorce in 2018. Based on baseless claims by now ex my accounts were closed and during the divorce process, I received a total runaround. This was done to ensure my inability to obtain material facts to prosecute my case. Conveniently USAA doesn't have registered agents in each state so this way litigants are forced to hire TX-based attorneys or pray for cooperation from adversarial litigants. Ex already admitted he bought off my attorneys to ensure I got nothing from the dissolution action. Here's an ex with unreported foreign bank account, fraudulently removed my name from \"USAA\" mortgage and only had his own name on the house but used my finances to qualify for a better mortgage (he was denied with another mortgage company), obtained a sale of the same home without my knowledge and used USAA designated attorneys in the SC area to do his. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 314218aa95744830bf279db0f7b07332
encoding: FLOAT32
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{"chroma:document": "I've been a customer of USAA for seven years. I thought their auto and renters rates were amazing. The bank reps were always polite. I felt special to be a member, admittedly a sucker for their whole veteran's \"members only\" schtick. Who doesn't like to feel special? Now I realize the company is all about getting as much as they can from customers financially, by whatever means possible. They really don't put veterans above profits. I feel like I've been snookered by the company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 74ac6289334d4e9e8efd335cef56df26
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{"chroma:document": "Must say great bank to take your money but if you ever need them look out they will come after you. 2 major complaints, been member for about 20 years, last year it was Negative 50 here in MN, my car breaks down, so I figured I would call my road side assistance, yea lot of good that did, I paid for the service for years and the one time I use it I get told they cant get a provider and I would just have to wait until tomorrow, good thing you cant die stuck out in Negative 50 degree weather, oh wait yea ya can too. When I complained they call me from their corporate office and said they could not find anything showing a fail in service on their part, Guess putting my life in jeopardy is not considered a service failure, but I know this much they always took my money, and that is all that matters to them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b310df0e98214d5bbe32a901c9735dee
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{"chroma:document": "Highlight of USAA issues: Original mortgage on the first home in 2007. USAA provided a home equity loan because I had put a considerable amount of money down on the purchase. After closing, USAA sold the loan off to another bank and canceled home equity loan after they devalued the home value. Applied to refinance new home back to USAA. USAA made a verbal guarantee of rates. Later discovered their paperwork says they can change any previously made agreements. The issue here is you have to pay upfront, none refundable appraisal fee. USAA controls the relationship with the appraisal, you are not allowed to higher your own. After the appraisal, they increased the loan rate and delayed moving the process forward in an attempt to charge an additional $600 fee to extend the offer. After talking to a number of directors, it was basically said this is how they operate."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8484f2bf6d2a429cae7f037786240dd6
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{"chroma:document": "USAA is literally the worst bank ever and that is not an understatement! I have been with them 10+ years and right before the holidays they want to play \"hide-a-transaction\" with my account. After I made a purchase of $196.91 12/5 on 12/10 I noticed that my balance was way more than it should be so I called trying to figure out why. Well I after two calls assuring me that the money was \"mine\" to spend regardless of the transaction I knew existed (one guy even told me it was the Walmart fairy and said there was literally nothing he could do). I trusted them and spent the money. Well guess who was negative the next morning! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e127a50a4be4547987fb270fc8f8697
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{"chroma:document": "I\u2019m a 37 year military and Government employee, I made an allotment from my government 401 (TSP) to USAA savings and made the mistake of using my member I.D number instead of my account number. Come to find out my member ID is the same number of an Air Force ladies account number. USAA never matched the name, social or DOB on the transfer. I notified USAA on what happened and it\u2019s been almost 2 months of trying to get the money returned. First your member ID should never ever be the same as another person\u2019s account number, second my other information I.E, social, DOB, address should\u2019ve been matched and was not."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 29a72449da3f4f0cb2f27a23d723e499
encoding: FLOAT32
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{"chroma:document": "I\u2019ve been a member with USAA for over 10 years. Customer service has definitely changed over the most recent years. I\u2019ve had fraud on my account and USAA calls it legitimate. I recently deposited payroll checks under $5,000 and USAA has placed a 7 day hold on the check. This is ridiculous. I have to get a loan just to pay bills! I\u2019m definitely looking for a new bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cebd8dcd36a647f582ee7b4c2a660fc7
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{"chroma:document": "Our son had hydroplaned his vehicle and was a total loss. USAA seemed responsive and helpful initially. However, in the days proceeding that was not the case. We never spoke to our assigned claims adjuster. Instead we spoke to several other representatives that lacked quality training and information. The inadequacies and inconsistencies were continued through every call. The quality of service was poor and I was yelled at several times and given the runaround. I was promised the funds would be there and day after day there was no deposit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b32e974a311b40ecb714039aa7011e78
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{"chroma:document": "Been with USAA for 15 years. I have auto and credit cards with them. Been great up until I decided to bank with them. Opening an account with them was easy. Making my first deposit was not. I get paid bi-weekly so my direct deposit isn't going to take effect till like 3 weeks after I open an account. So I had a paper check from my job. I made a mobile deposit. Bit mistake. They put a hold on my money that I needed to live on and pay Bills for 7 days. I called and chatted repeatedl, \"Can you release some of the money so I can get by?\" They said, \"No it is in the agreement\" which I didn't know about because no one talked to me about it. Set up all online; no person interaction. No matter how much I called they said cannot help til the hold is off after the 7 days. In the mean time Bills goes unpaid and I have to borrow money just to get what little food I need to get by."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c27d73d434a54e97a315887e472585a6
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{"chroma:document": "I'm not one to post reviews, but I felt this was necessary... A few weeks ago, I learned about USAA Insurance and Banking, since I was looking to lower my premium, and interested in debt consolidation, I decided to reach out. First it was seamless, I moved my auto insurance from Geico to them, I refinanced my Auto Loan, and requested a personal loan to consolidate my credit card bills."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f31d02ecc84434a85bf66184370ddd3
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{"chroma:document": "I have been with USAAFSB for a very long time. I started with USAA insurance over 50 years ago and have been with the Bank for probably about the same length. Last spring the Bank totally screwed up my automatic payment for my car insurance that had been paid from my USAAFSB account for many years by first listing, without my knowledge or consent, my wife's Bank of America account, as a recipient of money from my account. My wife has absolutely nothing to do with my account. She has her own totally separate USAA insurance account as the result of a prior marriage. Neither of us has anything to do with the others account. It took me many phone calls to get that resolved. Poor customer service. I don't think some of their people are very well trained. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42a05a25c771444d87dff86c0bcfaed3
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{"chroma:document": "The worst customer service representatives ever, people just transfer you around and never help, the screw you out of NSF fees by not allowing hinges to come through at the right time, they don't help you if you have a claim. They don't pay you even when they have your title and car, and when they do they screw you out of at least 5000. Still on hold as I type this, no help. I am switching today. Don't waste your time or money. You will regret it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e98fe3828d4041df8fa4e3f732d81694
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{"chroma:document": "I was recently locked out of my accounts until I had answered a series of highly personal and offensive questions concerning my finances. No explanation given, and attempts to get one were not successful. After over 40 years with the organization, I will close my accounts. No other bank has treated me in such a disrespectful manner, and I see no reason to keep supporting this one."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9aa938cadb05427d8b824a73a77182b3
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{"chroma:document": "For more than 20 years my VA compensation was deposited via auto deposit in a USAA money market checking account; with the sale of these mutual funds to Victory Capital (VC) doesn't not accept auto deposits. On a 6 Nov USAA press release \"members do not to take any action on their accounts\", however, my last VA allotment was accepted 31 May 2019. Allotment thereafter was returned to the VA, without alerting me. I did not discover this issue until the end of September, so I've missed 4 months payments. Neither USAA nor VC contacted me. Since then my VA account has been suspended and I am trying to work though VA's process to get my benefits restarted. All VC/USAA had to do was contact me, they didn't! I even wrote a letter to MBRS ADVOCATE at USAA, did receive a phone call, all I got was a \"sorry\" and VC will contact you, they haven't. Still awaiting VA to restart my payments, and reimburse me for missed payments."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d9aea69ae026420fb9560424de1e4a1e
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{"chroma:document": "I used my USAA credit card's cash advance feature to borrow money for one week while a lost check made its way to our checking account. I paid the exact amount back a week later and expected to see an interest rate charge for the 7 days that I used the cash advance. Later, I found out that my payment went towards the prior month's bill and saw that my monthly debit in full was indeed reduced by that amount. Note - I pay off my credit cards in full each month. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eeb53b58509448d3a190e94e0aebed24
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{"chroma:document": "USAA has been downright awful to my family recently. As a customer with outstanding 100% on time payment history, with 6 different products over the 14 years I have been with them, they Reduced my wife's credit card limit without specific reason by more than 60% which caused great harm to our financial borrowing rating, with no changes in credit history or habits on our part. They increased our homeowner's insurance by almost double. We have never filed a claim or had a problem with our home. And after 14 years of banking they are placing holds on checks that used to clear without problem. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ab0a68a158640fdac1519cc3d36cd08
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{"chroma:document": "I rarely write reviews unless something is stellar or absolutely horrible. In this case, USAA's Banking is complete garbage. I've been with the company for over 9 years. Their insurance is stellar and anything I've needed on that end has been fantastic. USAA falls completely flat on the banking end. I had a card stolen and used which cleaned out my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e7f737a525940d3bd7015b210929b6b
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{"chroma:document": "Recently I sold a car and deposited the buyers check via mobile deposit. I called the day prior and asked if a hold would be place on the check and they said only a small portion would. When I deposited the check the entire check was held for 10 days. Now I can not pay off the loan immediately like I told the buyer. I was about to leave the country and wanted to get this taken care of quickly. I called USAA to ask if they could take off the hold and put the funds towards the car loan and they said no. If this was any other bank they would have worked something out. Also I had no other options because they don't have physical banks so I couldn't just walk in with the buyer and pay of the loan in cash. I am closing my accounts and will never work with them again. They are way too inconvenient."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f6919c2b1bf4829a03eef8570aa6487
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{"chroma:document": "Our refinance was supposed to close on the 26th of September, but it took them 2 weeks to get an appraisal on our home! It cost us an extra monthly mortgage payment and other payments as well! Everything we were supposed to send was sent on time, but waiting on their end was very irritating! I was told they were just too busy!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4e5e27e1d9f746cf88937df39b7ce8b6
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{"chroma:document": "I'm a retired Navy Captain and a USAA member for over 31 years. As we say here in Montana, I have always \"rode for the brand\" when talking up USAA. But the last several years the company seems to be set on self-imploding with the subcontracting and selling off of its services and products. USAA Bank's (Feb 2019) recent fine of $15.5 million dollars for \"unfair acts and practices\" in its banking division has earned it a two star rating by various national consumer groups. In its Insurance divisions, USAA no longer carries Recreational Vehicle(RV) or Watercraft(boats) insurance (subcontracted to Progressive Insurance). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 62a7c46e5157417d9bab802e406d9902
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{"chroma:document": "Was trying to figure out why I was removed from one of my joint accounts as I needed to put some money in it. Was chatting online with \u201cDeanna **\u201d and I couldn\u2019t believe how rude she was. She kept telling me contradicting info as to why I couldn\u2019t access the account and she got very upset after we went in a couple circles. It was unprofessional, I finally asked if she actually worked for USAA or if this was some sort of outsourced customer service company. She snapped back again then sent 4 or 5 messages about contacting a manager unless I wanted to \u201ckeep going around the same ground on this fine Saturday afternoon.\u201d I just left the chat with my question unanswered. Seems like hit or miss with their service reps. She even threw USAA under the bus at one point saying USAA does this and leaves people like herself on the front lines to deal with it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2ac807635bc546f39d316811aada4524
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{"chroma:document": "I was a USAA customer for 18 years, never had an issue with them, used them for insurance, checking. Out of nowhere they just shut down my checking account, no reason, no explanation, nothing... One representative told me they detected \"business activity\" another one told me \"due to the agreement they aren't required to provide explanation\".... So I'm not exactly sure the reason, but that was my primary spending account, and didn't even realize they closed it until I needed gas and my card didn't work so I'm stranded with no gas no card, luckily I was able to make it home on fumes and grab some cash I have laying around. But I'm still SOL until they send me my money. So while they were good for a while I gotta say at this point they get a big ** USAA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f4fe03760b534a01b3b6eff4fdbf2070
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{"chroma:document": "I have been a member of USAA for 13 years. My son and daughter were each set up with student checking accounts, promised to move over to regular checking automatically when they turned 18. My daughter is 21, never uses her account, and has $0.51 in her account, yet it is still open and active. My son is 19 and has an active account which he puts all his part-time spending money into. He started getting calls from USAA that he needed to verify his identity and provide his SS card. I adamantly told him no as I thought it was fraud and a scam. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f67698ecc94d4715a52fdfa463ce8e3d
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{"chroma:document": "Not only do I work there, but also have been a long time member prior to working there and have had nothing but bad experiences. From holding my money for no reason to rude and inconsiderate people that have no empathy and compassion since they don't have the military family experience. People that they are now hiring lack that lifestyle and don't care about the situations our members are experiencing. I've even been told by a representative, 'well, that's your fault, not mine'. Wow! I've since then switched banking to Navy Federal and still having issues with them transferring my money correctly. I hate this company and do not recommend anyone in the military or their family members to go with them. They no longer care what Integrity, and honesty stand for. Instead only to make a quick buck and hire cheap labor."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 46815659558641b0838e2bd128f0c70b
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{"chroma:document": "Read online for more information about USAA PRACTICES- Fraudulent, Crooked Dealings leaving 40 yr members High and Dry on insurance claims, Depleting members' bank accounts from unconfirmed reasons and perpetrating these scams themselves that you yourself committed, freeze your accounts and collect the fraud amounts, ALL WITHOUT YOUR KNOWLEDGE AND WITHOUT GIVING YOU ANYTHING IN WRITING TO PLEAD YOUR INNOCENCE! This is highly commonplace inside this evil entity USAA, hiding itself behind its claim in supporting our freedom fighters and families. It\u2019s happened to my family recently."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f684fa2350d4b35a1062e5bdb9a9eea
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metadata:
{"chroma:document": "I have been with USAA since the 70's, so a loooong time. I've always sung their praises but I'm trying to buy a house now with plenty of assets and they are making the process absolutely miserable. Stay away from them for a home loan at all costs. I've had to provide so much documentation, it is absolutely ridiculous. And this is how they treat a long-time customer. I'm a person who has never filed a claim, has always had a good credit record and they are acting like they are doing me a huge favor by thinking about lending me money for the house. Today I'm ready to pull the loan and say good-bye to the house I wanted so bad. It's not worth what they are putting me through."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 290e54442ea84a9db2f4af6ea33c5d98
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{"chroma:document": "Have been banking here for over 20 years, multiple accounts, all our insurance, car loans, mortgages, etc. We had a lot of issues with USAA mortgage customer service with our last house, absolutely horrible experience but I overlooked it. I love the website and do all of my banking, bill paying, transfers, etc from USAA online banking. But, what I thought was going to be an easy request, turned into being on the phone for over 3 hours throughout the day and still not obtaining a simple car loan. I was in a hurry to obtain a loan to buy out my lease quickly. Through the website, I got approval, but the request didn't have the option of lease buy out only buying a used or new car, so going down the used car route did not generate the proper paperwork."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ebbbaa1bc164fbdac8a47ce78ff2401
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{"chroma:document": "I applied for a credit card that was approved immediately. Two months later the credit card was cancelled by USAA. My credit score dropped 11 points. Their reason for cancelling the card was for, \"lack of identification\". I sent copy of state driver's license, retired military ID and proof of residence. What hurt the most was the drop in my credit scores, 11 points! I didn't even used their credit card, zero balance at the time they closed it. I Should have read all these reviews before applying for a card with USAA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "More than two weeks ago I was told that my son and I could get a joint account in 3 days. We are long time customers of USAA. USAA has now spent more than 2 weeks doing an ID review on my son. If they don\u2019t want our business - tell us! Stringing us along and not keeping their end of the business deal is just wrong. My son is leaving the states next week and has no debit card thanks to USAA jerking us around so long. I called and called and called. No results. Today we walked into the local bank and had a joint checking account with a debit card on the way in a half hour. I really expected to be treated better, all my money is with this company that obviously does not value my business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Have had USAA for a long time. Sometimes they are helpful, but lately they have been snippy and frequently disconnect the line. Our latest problem is in collecting the most recent two months of bank statements for our savings account. They refuse to generate July\u2019s because of the \u201clack of account activity,\u201d even though there has been an interest deposit each month. NOBODY will do it, so our home loan application is at a standstill for 2+ months. Irritated is an understatement."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b0b172f12839419c84967e21fee15160
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{"chroma:document": "USAA has been great for a lot of services, but for mortgages they are a total disaster. You can get a hold of anyone on the phone after leaving messages and they utterly ignore emails. Their escalation phone numbers that you may find reassuring on their emails and VM messages? DISCONNECTED! Seriously, I can\u2019t warn you strong enough. Don\u2019t bother with this. Just keep moving to find someone that will be on your squad when you go for a new loan. Everyone who is on your team during your home purchase will be frustrated by these folks. It\u2019s not just your calls they don\u2019t return, it's all of them. The title companies, the employers, anyone involved in the process is going to get frustrated."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a0e17acc58d469bac2b38adad110295
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{"chroma:document": "I was unemployed for several months. Finally got my first paycheck and deposited it electronically. Then USAA decided they need to verify funds and puts a hold on the deposit!?!? I tried with no avail to get the funds released early. They wouldn\u2019t do that because my last couple of months balance average was not higher than the check amount. WELL DUH! It\u2019s my first paycheck in a couple of months. They can verify funds for the deposit a number of way. Go through the Fed, call the bank the check is written on, etc. THANKS USAA FOR NOTHING!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 151e9e71f2d14663bb32d9ae3cda924a
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{"chroma:document": "The online experience with USAA is a trip back in time. It's like it was too much trouble to create an online service, so, at all levels, it's just the basics. Most of the so-called services are in reality, come-ons. It's relentless. If you call to get your missing info; it will take about 15-20 mins to get to someone who has no answers not otherwise found on the website. Then it's phone tree pinball time. The people assigned to answer phones, hide behind the site and their anonymity. Why should I do business with a banker that won't tell me their name? The final insult was after just short of an hour on the phone, while trying to report suspected fraudulent use of my card, I was told they have no fraud response protocol/department/team. My only recourse was to cancel my card. Well, that's just incompetent. Like so many, just another veterans scam."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 016af2c9c7ca4f139c7a67f512a07bb5
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metadata:
{"chroma:document": "They have great customer service and I love their attitude. I love their banking facility in San Antonio Texas. Their insurance prices cannot be beat. Their website is user-friendly and can handle any of my financial needs. I can deposit my checks online so I never have to go to an ATM or a physical bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d77ac1b783034fc68ef0fa8e65e3a3e4
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{"chroma:document": "In general, I love USAA. I've been with them, using various products, for more than 25 years now. The disconnect comes in banking and investments. I asked them to remove my younger son's 529 account months ago. The rep. was more concerned about selling rental insurance and other products than in listening to me. That 529 account? It's still on my profile. I'll have to call again to get it removed. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "USAA offers members cash back points for purchases made everyday. We appreciate the level of help and support USAA provides that has not been experienced by other online institutions. In addition, the fact that members can call in requests just simplifies transaction ease. USAA offers various incentives to its military members that other institutions and insurance agencies do not...all rolled into one transaction. This is why we have been members for over a decade! USAA has not only simplified ease of access in transacting for members, but offers greater value for remaining members that cannot be matched by other financial institutions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "The most customer focused bank anywhere, if you are eligible as military, ex-military, or direct family member. Member owned, you are rebated for atm fees, can deposit checks and do everything online, and if you need to call customer service they answer and it works."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I've been a customer of this bank over 30 years. I live in Puerto Rico and from here I can deposit checks, withdraw money and have up to $15.00 cash back, investment, loans, etc. Interest rate not that good but the rest of their products are excellent."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Fantastic service, but aimed toward military personnel. Great loan servicing and auto insurance. They do have a few brick and mortar locations, but mainly near military bases. Their app is easy to use and deposit checks through. Fee rebates on ATM machines. Very friendly and excellent customer service when calling by phone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I recently opened a joint checking account with my fianc\u00e9 because I have always had wonderful experiences with USAA in the past and was looking forward to more. But... What happened to this bank that used to be so awesome?? I often transfer funds from our Chase account to pay bills, I like the convenience of being able to do that, but WHY is MY money often put on hold for seven days?? I\u2019m very irate today, as I NEED every dollar I transferred to cover outstanding checks. This seems so unfair. My money is MINE, therefore it should be available upon transfer just like it stated before I confirmed it. Start making your customers happy again, USAA before you start to lose them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "My banking experience with USAA has been outstanding! No other banking institution compares (in my mind); customer service is exceptional: Their CSRs are knowledgeable, and diligent, in resolving issues/answering questions, etc.; and, because I'm on a fixed income, banking fees are non-existent! Their website/app/and fraud/security precautions are outstanding, as well; in the eight years that I've banked with USAA, negative experiences have been few and far between; even with a rare occurrence, whatever the issue, it was resolved with courtesy, consideration, and yes, even kindness; online banking with USAA is better than any brick-and-mortar financial institution that I've encountered!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Online banking with USAA is easy. The website is easy to use once you get used to it but it does take a few times through to get the hang of modifying automatic payments. It is a matter of clicking on unidentified symbols."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "USAA has the best website and online banking is phenomenal as is their customer service. My only complaint is that they don't do business accounts so I have to have another account elsewhere and that is how I know, most other bank sites suck!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I started to have issues with USAA as soon as I moved from Tennessee to Arizona. They blocked my card stating it was fraud when I traveled and then sent me a card without notice. A family member threw away that card before I could activate it and I also needed to change my last name due to getting married so I called in to get that fixed. The agent removed the replacement card and made me sign a bunch of paperwork to change my last name. I was told to wait 4 business days and call back - still no change on the account and when I called in an agent was able to automatically change my last name. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Pay bills, transfer funds, no charge for checking acct., best deal in banking. I have also savings account, IRA, investment account. Unfortunately you have to be connected to the military to belong to this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "If I could give 10 stars I would. They are user friendly and professional. The friendliness of their personnel sells their bank. The products offered makes you not need another bank, or credit union. They are THE bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been with USAA Bank for 20 years. No problems. Their security is the best. User name, password, and then a six digit code is sent to my phone. I can talk to a Real person quickly with a different code. I have also had an IRA with them since 1994."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I think USAA is great. We not only have banking through them, but also homeowner's, life, auto, and renter's insurance through them. I personally have had my auto insurance with them for over 40 years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I've been with them since I was 18 and they used to be SO GOOD back then! So good! Now, they're by far the worst bank I've ever dealt with. They make Wells Fargo and Bank of America look like perfection, I'm dead serious. No bank is worse than USAA now. They'll put random holds on deposited funds and then prevent payments from happening, resulting in NSF charges and pissed off mortgage lender and HOA board. I have had enough of their nonsense with the random holds and NSF charges despite having the funds in my account. Oh, a big issue with them is they will not update the charges and payments on your bank statement daily when you look at your acct via the app. Charges won't show for days and then suddenly you overdraft?! Are you kidding me right now?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "USAA has top notch customer service where they will get the right person/dept to assist you with specific matters. They make depositing checks with my cell phone so easy! I've banked with them for over a decade and can always rely on USAA for managing my money and financing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have banking with USAA over 35 years. Security concerns are a top priority with me. USAA has never failed to protect me from shady vendors, or failed transactions. I have never had to deal with over charges or inaccurate account information. I can open a car loan or another such transaction on my phone while making the transaction. Their charges are reasonable and they are always extremely courteous."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "My husband and I got a loan for a pop-up camper through USAA which was simple enough but once we went to do the walk through of the vehicle we realized the one prepared was not what we discussed. The check had already been cut with a different vin number so since we live in San Antonio we went to the main branch to find out that no one could help us in person. This is the most disappointing experience I\u2019ve ever had at USAA. First they send you to the little cubicle to call someone in a different department then the 1st person we spoke with told us we would have to apply for a complete different loan and re-run our credit. Which wouldn\u2019t make sense anyways because a credit report that\u2019s been pulled is good for 90 days when everybody was the same for loan except the Vin number that was put on the check. She wasn\u2019t willing to help us. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "This a crazy store. You won\u2019t believe but it\u2019s 100% true. Back in 2015 I was hurt very bad at work, so I was placed on worker comp and started depositing check for over 2 years. Then problem with me payment for worker comp were found so they sent me a check over $17K. So I tried to deposit check (that was a big NO GO) ok after multiple call I had to give up. They would not raise deposit limit on mobile banking app (Hello you are a Bank correct?) so I was forced to go to the bank the check was drawn on. I had to account they close after I pulled money out. Crazy right. Go to another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I submitted DD214 member 1, member 4, copy of expired active duty ID card, current VA healthcare ID, promotion warrant from while I was IRR. None of this is considered acceptable proof of my military service so I can't join."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 58a029f66bd544ee8bcad0867b8363ca
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{"chroma:document": "Recently had a check bounce, was a few dollar short in checking. I knew I had my savings linked to my checking account and there was plenty to cover the cost. I then get an overdraft fee also a fee from the company who tried to cash it. So I called and they denied my accounts were linked. They have just lost a 10-year customer. I would not recommend!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "They take advantage of veterans by putting you on hold for extended periods of time. Half explain processes then blame you for the issue, and have a serious lack of customer service. Go with your local bank because these guys are just out for your money. I have also dealt with their insurance side and they denied a claim after a F0 Tornado hit our home causing 30k in damage. They stated it wasn't that much damage. Had to push it with an attorney."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been a customer of USAA for a year and a half. I am getting married on July 20th of 2019. Today is the ninth. I deposited my birthday checks into USAA and they put a SEVEN day hold on them! I needed this money to pay off the ring for my new wife and called and explained this to them and they were TOTALLY unwilling to help me given the circumstances. I have NEVER done anything dishonest to USAA or given them a reason for this hold. I can understand 24 or even 48 hours but seven days on $800???? They have completely ruined my wedding and I will never forgive them for this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I sent a payment to my mortgage account, that is owned by a different bank, through USAA electronic bill payment program online. The money cleared from my USAA checking account on time but never made it to the other bank. That was a big chunk out of my paycheck and set me back that month considerably cause I had to make another payment in person to the other bank so I wouldn't be late. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "We have had a bank account with USAA for many years and have been happy until today. We have multiple accounts with a significant amount of money in those accounts. I work for a company that does not offer direct deposit and have worked there for over 6 months submitting my payroll check weekly via mobile deposit with no problems. Today they put a hold on some of the funds for a week. My husband recently took a new position and his direct deposit has not been completely processed so I deposited his check through mobile deposit and USAA put the entire check on hold for a week. I called because I thought maybe it was a fluke in their system but they told me that they although they did not know why this happened, that they could not release the funds. They said that it might be because my husband's job is new but I was like well how do you explain the hold on my check? No answer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have banked with USAA for 25 years. Unfortunately, their banking services are now 100% automated with no ability for customer service of just about anything. The phone support is just for them to tell you why they can't help you. They also don't really care how long you have been a member because there is nothing they can do according to them. VERY DISAPPOINTED!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been with USAA for about 17 years and I started getting away from them last year because something changed (Management or something). This here tonight took the cake. They would not let me pay my wife's credit card account from my personal checking account because SHE has no signature authority on MY account that I was trying to use to pay her account. This is after she gave them permission to let me pay it. We went through all the authentication on the phone and it came down to quoting federal law that only relates to corporate and foreign accounts to punish a husband trying to take care of his legally married wife. Mark you I am the military sponsor... Every other card my wife owns I pay by via web, phone app, phone call or at Walmart from that same account that is only in my name; EXCEPT USAA card."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "USAA thinks nothing of their customers. Amazingly oh, their ATMs never work on a consistent basis. It's really amazing how terribly inconvenient this makes USAA. And the idea I thought behind ATMs was to be convenient? Time after time they do not work on a regular basis which makes you have to go all the way back and do your business the next day at the bank itself. It's truly unbelievable!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "USAA proved the best customer service in the industry when it comes to property and casualty insurance. The USAA Bank is ridiculous. When dealing with member \"service\" representatives from the bank, I am reminded of the scene from the Star Wars saga where Jedi master Yoda instructs Luke, \"There is no try. There is only do, or not do.\" I tried very hard over a period of several day to resolve issues with my credit card account. All I heard from the member \"service\" representatives was reasons they could not handle my very simple request."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I loved USAA. I have been a member for 25 years. I trust them with all my banking, credit cards, auto insurance, home insurance, and life insurance. That's why I'm taking the time to write this review. They let me down, big time. They instituted a national signature card review. The short story is that my daughter's account was separated from my husband and I's account, after we were expressly told that her account would not be separated from our account. After several calls with different customer service reps (could never get the same person twice, had to start over with the situation each time), we sent in a signature card that had the effect of allowing our daughter to see our account but we couldn't see her account. It was truly amazing to call back repeatedly and get terrible customer service. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have just read multiple complaints similar to my complaint about USAA. It amazes me, that this company is still in business. Both of my parents now retired from the military, have banked with USAA for over 10 years. My parents opened an account for me when I was 17 and I\u2019ve had it since then. I am now in college, so I\u2019ve been a member for a few years now and never had any real problems. On Jun 9, 2019 I was contacted by USAA about suspicious activities/transactions being conducted on my account ($2500 check deposited into my checking, a $2500 check deposited into my savings, a $2500 USAA transfer into my checking and then four debit card transactions around Metro Atlanta). I told USAA that I had not made those transactions, being that I was in another city three hours away. They told me that they would put my account on hold and look into it and not to worry."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I deposited $3990 into the USAA atm machine right after selling my motorcycle and the atm only gave me credit for $3390. I immediately called to dispute the transaction and was told sometimes with brand new bills the machine does not recognize all the bills and they reimbursed me the $600 difference. Then a month later they took it back, said they couldn\u2019t locate the missing bills, wouldn\u2019t explain to me how they went about recounting the money to see there was a discrepancy and basically told me to get bent. I would not ever recommend depositing ANY money into a USAA machine after this event. BEWARE!!!"}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "USAA denied our homeowner's insurance claim because according to them as best as I can understand, because I changed our deductible before we had a bad event happen. I had no possible way of knowing what was going to happen after changing our deductible. I appealed and the same adjuster who denied the claim the first time also denied my appeal. I kept pleading with USAA as I didn't know what was going to happen and I had no bad intent. The adjuster's supervisor responded online that his decision will stand. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I\u2019ve been with USAA quite a few years with my checking and savings. Have used them in the past for automobile purchases. Just yesterday I applied for an automobile loan and was sent a loan estimate that had my amount, interest rate and monthly payment. It fit my budget so I\u2019m all in now right? I hit the green button to finalize loan and guess what...BANG!! THE BIG SURPRISE!! Interest rate was doubled. Now I have a hard hit on my credit, dealership is calling for me to come pick up the car as we agreed. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Another horrible banking customer no service experience. After nearly 3 decades of membership I have had it. Moved to Costco for mortgage and auto loan. Will take auto insurance to Costco too, and move savings and checking to local credit union. Tried to figure out why my SS deposit suddenly has label underneath it that it is \"pending direct deposit\". I saw this label last month too, but after 5 clerks and 3 supervisors and nearly 1.5 hours on the phone, I gave up trying to get an answer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have had several auto loans with USAA. Always been great until June 2019 declined. They could not verify my identity. Really? Just got 75,000 Dec. 2018 for new truck. All you get when you call now is ** females with a profiling attitude. Every time I call USAA that's who answers the phone and you never a positive solution. It's like they have a second agenda. No I am not racist though it could sound that way but just call USAA and see if I am right. I\u2019m leaving USAA and going to Navy Federal Credit Union. Bye bye USAA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Since April, I have been trying to open a checking account with USAA. I did all of the preliminary work to become a member (I sent in my driver's license and proof of military service) and quickly started my membership. Once becoming a member, I wanted to open a checking account. When I tried to open one, the website said that I was ineligible because my military service could not be verified. I called them, and the representative that I talked to put in a front door request for my verification, and said to wait 2-3 business days. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "It saddens me to have to write a poor review of USAA Banking. We have been members for many years and always felt valued until the last year or so when we began to experience degradation of service. Beginning in August 2018, we had an issue that could never be resolved. More than that, we could never reach anyone in their escalation office who would speak to us. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "USAA froze all of my accounts because they said a check I deposited over two weeks ago looks suspicious. They said the check did not return and they are still waiting to see two weeks later to see if it will. What is especially frustrating is that they initially told me the hold would be released within 3 days. Meanwhile they've frozen my savings accounts and checking account including my recent direct deposit from my job. Furthermore, it now commonly takes upwards of 15 minutes to get an associate on the phone. USAA has all of the headaches of a bigger bank but with none of the conveniences such as abundant ATMs or branch offices to visit when dealing with issues such as mine."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I banked with USAA for 3 years without too many issues. Come to find out that was because I was giving them a steady cash flow. Had some unlucky turn of events on top of going through a divorce. So my daily account balance started to decline. Since that happened they started putting holds on my checks for 2 weeks causing my auto withdraws to not clear, then charging me ISF fees. I call to see why this is happening. They tell me it's happening because I don't have a lot of money in my account. So when life gets tough USAA makes it infinitely harder. So all in all just another predatory banking system that gets to use your money freely how they want but will not give you access when you need it."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "The associate sounded very immature and I heard commotion in the background. I have been a member for almost 15 years now and got denied in less than 30 seconds. The associate seemed relieved to be done with her job. She gave no other options. ** USAA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2b7446483e394e3ca9a84b3811d22956
encoding: FLOAT32
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{"chroma:document": "I have been a USAA member in good standing for about 8 years. A month ago I deposited two money orders and the amounts were put on hold. There is no local branch office, so I could not do anything about it. I called them to find out why my amounts were held when previously my deposits have always been fully and immediately available. They had no answer. I waited a month and needed to deposit more money, so I called to find out why that had happened and what was going on. Crickets. I got some fancy e-mail saying their office is investigating, but I never have received an explanation. Previously I was able to cover any kind of issue or overdraft or whatever same day with a money order deposit from their app. Now I can't deposit anything without a week long hold."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a4f6a94bfbb4e56b04292aacbed7041
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{"chroma:document": "All three of my children have bank accounts with USAA and I have credit cards with them. Used to have car insurance but their prices just finally became way too high so I switched out. Youngest daughter opened up a savings account. They sent a form saying must have a W-9 signed. I uploaded it, faxed it, mailed it and called at least three times as kept getting letter saying it wasn't done. Rep told me the document was in hand and all was in good order on their side and that they would stop mailings. Well they did stop the mailings and then started tax withholding on account also."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 51d3caa3eb0e4006a4d6b0c28a364082
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{"chroma:document": "USAA is a great company in general in light of the fact that it deals with the military, and has a lot to offer as far as a variety of services. Mortgages, on the other hand, are relatively new, and since they deal with the VA, it adds another layer of communication necessities. Sometimes it is hard for the right to know what the left is doing, and because of that, the customer, is left out in the cold as far as what is going on. As they continue to work with these mortgages, I am confident they will do better."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 93c65f75b92d4b8eab3ec06708a3a988
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{"chroma:document": "Was notified on a Monday that there was \"suspicious activity\" on our account and froze both accounts so neither my husband or I could access any of them. Called and was told within 24 hours it would be released after we verified. That Friday they were still frozen, and was told Monday it would be unlocked. Monday comes and goes with yet another phone call and was told it would be Wednesday or Thursday. We can't close our accounts because they are locked. As soon as they are released you can bet we are taking our accounts and insurance coverage somewhere else. What a joke USAA is!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 97fb31b9232147df8e40f8b31db169b2
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{"chroma:document": "I have been a member for 30 years. No longer, I will be ending my association with USAA. I was sent notification to upload documents for my daughter\u2019s youth spending account. These documents included a driver's license and social security card. The day I received the notification the documents were uploaded and the website stated successfully received under review. Over 20 days later her account was closed for not providing the requested documents. I contacted USAA to find out what was going on. NO ONE could tell me where the documents I uploaded were and I was told a \u201csecurity department\u201d could view them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d177185f80a34925988bc1503c210127
encoding: FLOAT32
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{"chroma:document": "What happened to USAA? I have been a member for over 10 years and have had nothing but positive experiences until recently, which seems to be a new trend as I'm seeing on this site! I have recommended USAA to everyone! As a struggling college student, then a struggling young adult, they had ALWAYS helped me to work through any issues. My checking account has always been used for direct deposit from my jobs over the years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f98fa4ed550c4d768f9da9c564c91def
encoding: FLOAT32
metadata:
{"chroma:document": "USAA is a horrible company to do business with. I have been with this company for about 30+ years and it appears to be time to withdraw all my investments and go with another financial services company for all of my needs because their level of service just keeps dropping and dropping and dropping. I have noticed this over the past 2 decades. Their service started to go down when they opened their member enrollment to military non-officers, and it just keeps getting worse, and worse, and worse. It appears to me that they are now all and only about turning a profit, rather than assisting their members with their financial needs. I used to recommend USAA to all my family and friends but my advice is to now go with another company, or companies."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f08b19fdedc5469d8831d83c12d5cd3b
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{"chroma:document": "I made two mobile deposits today in the amount of $1799 total. One deposit was for $299. The other was for $1500. They released $500 total and kept the remaining $1299 on hold until 5/16/2019. I called to see if they would release all of the funds as there are things that will draft against these funds and was transferred to a senior representative charged with addressing these requests."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 806ab0af2cd84eef9a03933610eafb5b
encoding: FLOAT32
metadata:
{"chroma:document": "Member since 1993. Grateful for the many years of superb customer service, but seems USAA\u2019s tremendous growth has forced them to outsource. Now it feels like a below average bank. To make matters worse, rates are not as competitive as they used to be; could not match GEICO by a whopping $1,000!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7ed4361b32924397a74b0eaa8c9bb974
encoding: FLOAT32
metadata:
{"chroma:document": "This is about the loaning department and does not reflect the people, rather the service they provide. Do not take this when considering their other services. They say personal info is taken into account of other situations when it comes to unsecured loans but that is not true. They really only use machines that automatically checks the numbers and keywords and that's it. And if you need money that bad pull an AER loan, trust me you want 0% interest. I know many young service members join but if you are young or have bad credit and would like to finance for a car or anything tough luck. You'll have to wait at least 6 months or whatever it takes to have a decent score of 660 or higher. They also are bad when it comes to financing with credit. They report whenever the machines feels like reporting. So your credit score can drop by not being updated and can update mid month. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e4ee53ba079a4bc9ab5aaed877f66b20
encoding: FLOAT32
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{"chroma:document": "I attempted to have a portion of my payroll distributed to my USAA account. I entered my member number instead of my checking or savings number. And from that mistake, my funds are seemingly lost...even though my member number is connected to my account? How is that right? They contacted me to tell me they conducted an investigation and that my funds have been deposited into an account but they cannot retrieve said funds. And to contact my employer because there is nothing they can do on their end. Absolutely the worst financial institution I've ever dealt with. Never again. Despicable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9bc3c509887f421e9041df3dbe6c7690
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a USAA member for many years (over 50) mostly for insurance (car, boat and home) and have observed a steady decline in service. Recently I have had to deal with the investments group. My recently deceased son signed on with USAA several years ago and made investments with them. As I have tried to settle his estate I have had to deal with the investments group. What a nightmare this has been! Picture dealing with the worst, most inefficient government bureaucracy imaginable. Every time I try to talk to this group I get transferred several times and then they don't follow through on my request. I must call back several times to complete simple transactions and of course you never get to talk to the same agent so I must go through the story again and again. It is not only annoying but also an emotional strain."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 77a993f0e6f24c63b7b47edb741e40b9
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{"chroma:document": "On Wednesday I deposited 2 paychecks into my account via mobile deposit. I had a payment scheduled to come out of the same account the following day. USAA put a hold on most of the funds and hit me with an nsf fee for $29. I called to complain and find out why my paychecks had been put on hold. No reasonable explanation other than my account balance was lower than the amount of the checks and the funds would be on hold for a week. A WEEK!!! In this day and age, NOTHING should take a week to verify! I could understand if the checks were personal in nature, but I have been depositing checks from this company for a while now. Unacceptable. I am switching to Navy Federal and see if they treat their customers better."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 50fdd55a93e9447390e85db47f8b8082
encoding: FLOAT32
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{"chroma:document": "The other departments at USAA have been good (in my experience) but the Dispute dept and CEO office are horrible. They lie to you, they don't send notices like they should (which is part of why they got fined 12 million dollars) and they still haven't done anything to fix it. I get an email in Jan that says I'll be getting a restitution payment \"in the coming months\", here it is the end of April and NOTHING. They've even had the audacity to tell me over the phone they've paid other members but not me. It's laughable how horrible USAA has gotten. Even the CEO office doesn't respond when it says they will. They are liars and thieves, like most banks, but there are better banks out there. Check out Navy Federal, they have WAY better reviews! I'm switching also. :)"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 21be2e4381c14817a108ed9d64bad210
encoding: FLOAT32
metadata:
{"chroma:document": "Rec'd a letter dated January 3rd concerning a restitution check of $181.59 being sent to me. Well, today will make 111 days with no check in sight. In fact, Dewey, Cheatham & Howe (or Larry, Moe & Curly-take your pick) say it could take up to a year to receive anything. Meanwhile the pansy***** are intimidated to the point that I have been blocked from their FB page to voice my concerns and read those of others that have been screwed over"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ab7bbbddc56401e89b3551409bb0bf0
encoding: FLOAT32
metadata:
{"chroma:document": "I had an issue with my checking account. I used the online chat and began the process of seeking assistance around 11:00 am. I was given the runaround and then disconnected so I started the chat process again. Again I was given the runaround when I asked to speak to a supervisor. I was told all supervisors were in a meeting but someone could call me back within 24-48 hours. It\u2019s Friday. I needed my issue resolved immediately bc I had no access to funds in my account. I left my number anyway and ended the chat and called back, thinking if I actually spoke to a live person they might help. I again asked to speak to a supervisor since I was told the first representatives are unable to help. Again I was put on hold while rep contacted a supervisor. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6e99eafdff014f62808fef8a099b3837
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{"chroma:document": "I had fraudulent activity on my credit/debit card. I was told a new card will be sent in a few days. Never received it. I had to wait 9 days without a card. No access to money whatsoever. I was told to borrow money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b3c872609cf4d53a61c52e4bff30852
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{"chroma:document": "USAA was recommended to me by my brother. So I gave it a chance. Seems to be a mistake. After joining and opening a bank account I wire transferred a substantial amount of money, then during several following days, 2 small bank to bank transfers just to get some confidence. One day at noon after only 2 weeks, I opened the online access to check the status of the account. Later that SAME day, and for now 4 days, I was denied the ability to sign on with NO advance warning or explanation. All I was told after a lot of effort and nagging and phone calls on my part was that \"They\" wanted a copy of my driver's license, with no reason why. I sent it to them the same day. Now after 4 days, I still cannot get access to the account holding MY MONEY. They blocked me in less than one day, and will take 3 \"business days\" to resolve my problem. AVOID USAA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 94fe0f024e104dce84cd215b39971c29
encoding: FLOAT32
metadata:
{"chroma:document": "Their entire 'Customer Service' department seems to be motivated to avoid any sort of 'service' and to turn their customers away. Examples are too numerous to list, although I am on extended hold/transfer right now with USAA and am using this otherwise wasted time to write a scathing, but well-deserved review."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 16fb0faf8b754640997d02b77ca0330d
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a USAA customer since 2008 and the past couple of years have been pretty lackluster. I live in the Philippines and can't use a debit card to pay all my bills like in the States so I have to withdraw everything from an ATM. I have to call every week to get my limit increased to the amount I need and I have to give the same story EVERY time even though I ask them just to put it in the notes. Eventually I got my limit increased through a request and that took over a year. When I withdraw I pay a fee of $5 from the ATM service I am using and another $5 for international fees charged by the card provider so this would leave my account negative by $20-$50 every month but my disability always covered the difference on the 1st when I am paid. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb1d0b57011240698b2e5acd0fb7d47d
encoding: FLOAT32
metadata:
{"chroma:document": "Customer service is absolutely the worst I've ever dealt with!!! For the past 2 months I've called and spoken with at least a dozen different reps (half of which were at the executive level) to resolve an issue caused by THEIR error and the issue is STILL NOT RESOLVED! They keep telling me a different story every time and each time, they say that the issue will be resolved in 2-3 days and \"someone will call you back\" to confirm. No one ever calls back and the issue is never resolved. I'm convinced they are just trying to wear me down in hopes that I'll give up and stop calling. As a veteran, I am so completely disappointed in USAA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6d8d2dcd46444babab3a3086bbaf17ca
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{"chroma:document": "I am a disabled veteran with PTSD, I have been banking with USAA since 2010. Over the past couple years because of my illness and trying to navigate the trials of the VA, I have not been financially stable. In August of 2018, I lost my job. Since that date, USAA has charged me more than $2000 in NSF or Overdraft fees. $844 of which was taken directly from a deposit of my VA disability, leaving me with less than $200 to survive on for the month, and absolutely no way to pay my bills. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25e221df378740a48b9bf92496649ee6
encoding: FLOAT32
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{"chroma:document": "Used USAA more than 30 years. Pleased with banking, insurance, credit cards, bereavement services, brokerage, fraud handling, etc. Their customer service has always been helpful and resolved whatever issue I have had and always asks if there is anything else with which they can help me. Our only bad experience was with a mortgage refinancing application. It seemed every time I was close to finishing the application, there would be more documents to gather. We couldn't finish the application in the allotted time and had to pay for an extension. I complained to one of the reps about the \"run around\" I was getting and she apologized and finally explained they were getting handed thousands of new regulations from the Obama administration each month and couldn't keep up with the constant changes. We got all the issues resolved during the extended period and have been pleased with the loan maintenance service since."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6e852e0df5394d97bba794fa16bc9fc4
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metadata:
{"chroma:document": "I had fraudulent charges on my account in the amount of about $95. It\u2019s been a month and they still won\u2019t help me, they say the charges are valid when it\u2019s an absolutely obvious scam from the UK. I will be leaving USAA completely after this nonsense. I will trust my money to a bank that doesn\u2019t take care of their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7789831ba1ad4cdcbd83655715868d7a
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metadata:
{"chroma:document": "We've been with USAA for years and have always had amazing customer service - every time we've called! Website is intuitive and easy to use, insurance is great - Love all their services - only wish they offered business accounts!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bee069b75cbe4144a8d96edc7a7d0006
encoding: FLOAT32
metadata:
{"chroma:document": "USAA used to have good customer service, but that has deteriorated and USAA is now among the worst banks. USAA's mismanagement is so severe that it is under 2 separate recent orders from Federal Agencies relating to USAA's woefully inadequate customer service and management, as well as USAA charging illegal fees to customers. One case was brought by the Consumer Financial Protection Bureau, the other by the Office of the Comptroller of the Currency, and both orders are from early 2019. In one of those cases USAA had to pay millions of dollars in refunds to customers it charged illegal fees to. That is how terrible USAA's management is."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 983eb32e941b433a85d95fde655b3a18
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{"chroma:document": "Over forty of my 90 years I had utilized USAA, until I eventually found its auto rates were exorbitant, not veteran friendly as advertised. Then, determined to end my remaining relationship I approached USAA Banking to settle the credit card account; but my issues were ignored, no replies to emails, phone calls, or letters, just negative credit card reporting. Recently I was notified that the balance on the account was cancelled. Consistent with its poor service, USAA Banking has, nevertheless, continued negative reporting on an account which no longer exists."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 21ffc832e7d143a69ebe4850db44f197
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metadata:
{"chroma:document": "I am currently searching for another bank. USAA Federal bank has high-jacked my bank account and I cannot use it. I have spoken to the CEO's office, who promised to call me back this past Friday 3/1 and I am STILL waiting 3/5. I can't leave the house to grocery shop, because all of my money is frozen for some idiotic policy they claims is Federal. It's nonsense. I can't wait to get away from them. Further EVERY time I call there is more than a 15 minute wait time. I just called and the current wait time is 25 minutes! They're almost as bad as calling the IRS! I want nothing to do with them. My advice is that you don't either. It's too bad, I was looking forward to a long relationship with them since my mother was with them for years. And after reading all of the reviews on this site, I'm concerned about the auto and home insurance I have with them. What a pickle!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: efea121985fc44ff97a883158fee1280
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metadata:
{"chroma:document": "After 14 years of having a w9 on file they said it wasn't filed correctly (which it was and I have proof) and they stole our money from savings and checking interest. They refused to refund us the money back to our account. This is very upsetting and probably a case for a class action lawsuit. The form was correct for over 14 years and interest was given up to Dec 2018 and in 2019 it is all of the sudden it is incorrect and they steal our interest. You even can't speak with a clear higher management to resolve the issue. They just call and leave messages on the machine to call the main 800 # to call back. It is absurd! I can't believe they are willing to lose a long time good client over such a small amount."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 16f487be2f31432eb83177c7a1f97d2e
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{"chroma:document": "USAA has never supported me as a disabled Vet. For one, they never refer to me with my rank like they say in their false commercials. They have never approved any loan request but I have 4 home loans through other financial institutions including a VA loan. I have over $250,000 in another bank but I was just declined for a $12,000 loan!! They are definitely the wolf in the sheep skin and could care less about veterans."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6361ef3b253d477fa005b95df9298643
encoding: FLOAT32
metadata:
{"chroma:document": "There's a customer service reg rep who gave my asset to child support... yeah I'm putting her full name out there. Her name is Karen **. She is a disgrace to the company as well as USAA for not examining proper documents and also USAA for not overseeing... She gave ALL my assets to CSS Child Support Services not only did she do that... but the USAA under Color of Law 1983 didn't even notify me. Don't worry I'll be writing the CEO and if he doesn't respond I'll go straight to media and and write a story so compelling that USAA will go out of business. Mark my words. USAA then proceed by saying, \"is there's anything I can assist you with and thank you for trusting USAA\" lol...you gotta be kidding me. You give all my assets away and you want me to trust you... tip ALL Veterans stay out of this bank. I'm going to tell my friends to drop it. They used to be a legit company. I couldn't rate it a zero but this company is a zero zero zero..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e0ebb6b1fbf34448ad0fc862645802ff
encoding: FLOAT32
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{"chroma:document": "My family currently has USAA Insurance, auto loan, credit card, and has had more loans. 10 years with this company. First of all my husband was married well before the 10 years we have been with the company. I had insurance in one state and transferred it as we PC's to another, no problem. Later we PC's and transfer insurance again. Well apparently my husband's ex-wife had a charged off checking account, many years ago I assume and they refused to transfer my insurance back unless I paid for her charge off. Which was close to 400$. I knew it wasn't right."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e9c1c2cdc60427eba5af6e6beb2c686
encoding: FLOAT32
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{"chroma:document": "I have been a member for 18 years. Recently, USAA lost a $20,450 cashier check that I provided to them via UPS overnight with signature on 20 Dec 2018. The check was made out to me, which I endorsed and sent overnight to USAA Priority Bank Deposits department in San Antonio. USAA signed for and took possession on 21 Dec 2019. I sold my 2012 Truck. Sold directly to a nondealer buyer, I still owed money on the truck, called USAA to find out how to expedite the process and did EXACTLY what customer service informed me to do. After USAA signed the UPS receipt document in San Antonio for the check, USAA lost my check. Worse, spent the next 45 days yanking my chain."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b060adb2ed6b40a18abd9dcb71654fad
encoding: FLOAT32
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{"chroma:document": "I am/was a ten year vet with USAA (insurance). Loved them so much I wanted to do banking with them. I was looking at buying another home and was determined to go through USAA. My agent(s) we\u2019re unorganized and slightly shady on how they wanted me to word my childcare and other expenses. I let it go, mainly because the home I wanted had too many issues. I dropped everything and told USAA we can try again another time. But to be honest I had no intention of going through USAA home loan again. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 640d6ffde4964e1594299d3e85279260
encoding: FLOAT32
metadata:
{"chroma:document": "Called the Bank from Britain and was put on hold while the customer services attempted to find out some information. This was very expensive and the services rep did not even provide the correct information!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 945d5ae107ac48d1970fd14aa82eb7c4
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{"chroma:document": "I have been with USAA for nearly 20 years and leaving - entirely! They used to be an organization truly committed to serving veterans and with programs and support that was competitive in the market place as well as empathetic to the conditions of military and veterans. That has changed - they are simply in it for the money now with rates that are no longer as competitive and zero understanding of veterans and their families. The level of customer service in addition to the financial package offers has declined to a level that is intolerable as a customer. Sad to see an organization fall this far. One star offered only because it was mandatory to give them one."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8c4b09055796476097ff731ae23f9314
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{"chroma:document": "I have had both a checking and savings account for a few years. I have never once been able to access either account. Both always say unavailable. The only option available to me is to add money. I've tried calling several times and never receive a callback. I tried their chat on the website and am referred back to the call center. All I want to do is close the accounts since they have proven that they are incompetent. I need to access my money to pay bills but since I can't do that, I want my money back! This is no way to treat any person, much less a VET!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I\u2019ve been with USAA since I turned 18, 19 years ago. Never had any issues at all, loved and raved about USAA all the time. Then in 2018, all hell broke loose! They blocked my card for groceries from a place I go every weekend. Not only that, but they froze my account AND shut down my online access. When I called the lady told me she unblocked my card and it should work. I told her that it is still getting declined. She said then it must be my Apple Pay, she didn\u2019t know because on their end everything was fine. I had to call back 4 more times over both days on my weekend Sat and Sun and spend hours on the phone to gain access to MY MONEY."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 50a143bc8ad544c4ba6732662f6ca810
encoding: FLOAT32
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{"chroma:document": "I had read reviews of USAA, and was disappointed with my previous bank. I initially had issues with hold they placed on funds, but continued to work with USAA, and in general terms the bank is functional until... I initially thought since the tout their military membership this would be a great bank if I moved overseas, as they would have the experience, and expertise to provide competent banking services for overseas personnel. This was my mistake. Having been overseas with others of my banks I have found I made a horrible mistake. If you change your address or phone to reflect your true physical address you have made a grave mistake. Every little banking activity comes with the price of an overseas phone call, with the traditional voice menu, of course reminding you of the website features which you have already been denied. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been with USAA for 20+ years. My spouse has their own business and we regularly mobile deposit checks and none have ever bounced. For some reason USAA will withhold a major portion of the deposit without any warning. I will admit our book balancing has not been 100% and we have overdrafted once or twice (my bad). This has really put us in a bind a number of times. I now absolutely DISTRUST USAA with our monies and will be finding a new banking institution. Previous to all of this I would have given USAA 5 stars. How is it their right to withhold MY, not theirs, money? Insurance...I\u2019ll keep it, as it is awesome. 5 star."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "We have been with USAA for a long time and over the past year they have turned into a nightmare bank. They hold money for extended periods of time, their customer service sucks and they Rob their customers and we all are left to deal with it. They never are responsible and if you try to change banks that put roadblocks up that makes it difficult. They have stolen so much of our money. I have a settlement with them and I probably will never see it as well as them closing my accounts and holding my funds. When I tried to get my pay that was deposited from my paychecks they refuse to release the money and hold it for over 90+ days. Stay far away from this bank. They are very shady."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e8d78107afbf48baba7f05436da788e5
encoding: FLOAT32
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{"chroma:document": "I have been a USAA customer for over 10 years. I used them exclusively for checking, savings, and insurance. This past year I have gone through a lot of financial struggles and loss of income and have not been able to make a few of my insurance payments on time. USAA canceled my insurance because of a failed payment when they tried to charge me double of what I was told on the phone I would be charged. When I called and tried to explain that there must have been some miscommunication, they said there was nothing they could do. I tried to reinstate my insurance but they told me they would need the whole 6-month balance up front, which I definitely could not afford."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a4420772e3ee4c8e836bc5afcb93a309
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{"chroma:document": "About a week ago, on a Monday (Jan 8, 2019) I woke up and something told me to check my bank account with USAA. I noticed that one of my accts (my son's acct) had a $8500 deposits. This was strange to me so I asked my son about it and he had no clue about any check nor deposit. It was suspicious to me because I then saw two withdrawals; $20 and $500 that were made on Jan 7 ($20 withdrew first, deposit was made and then $500 withdrew). I called the bank's fraud and banking line as I wasn't sure what department would handle it considering the issue was multifaceted. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 96786a7d3e5f4e1d89644c518c0cd40f
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{"chroma:document": "When my son and when he arrived back to his base on New Year's Day he couldn't even take a taxi back to the base because USAA left him stranded. All of a sudden his account disappeared. He has tried calling and calling was placed on hold until he finally had to hang up because he had to report to duty. This is how you treat young soldiers? He has now been dealing with this issue since his return to his permanent station and no one has helped him resolve this issue. What kind of bank are you that you would do this to young men and women of the Armed Forces? Not to mention, leaving people stranded because of your system. This needs to be fixed now! He keeps hitting a brick wall. I will move on to more drastic measures if this does not get resolved soon. Can you imagine if one of these young soldiers were deployed and this occurred to them. Someone needs to help resolve this issue immediately!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 52623727bcbb400f9d02c1910fb1852d
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{"chroma:document": "I opened an account with USAA on December 19, 2018. About two days after opening the account, they froze access to it a couple days after opening with no reasoning. When I found out that they froze the account, I called them. It took several calls to them to find out they needed some documentation to be sent to them. So I complied. They still kept the account frozen and wanted more documents. They keep on saying it takes 2-3 days for review. Here it is January 4, 2019, still frozen then I called them again. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a349345d16043c083ebbced3b3e9c08
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{"chroma:document": "I have banked with USAA for almost 20 years. I contacted their banking office twice and spoke with two different agents about Deposit at Home to ensure that funds would be available immediately. They confirmed that their executive team would be able to ensure the funds were available and that they do it all the time. After I deposited the cashier's check, 75% of the check amount was on hold for over a week. The total check amount did not exceed my daily deposit limit. I spoke with the executive banking team and they informed me that there is nothing they could do and that the banking team provided me the incorrect information... twice. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db4de50c71404dba99ae730e4b2378cc
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{"chroma:document": "USAA is using third-party people instead of their local offices to help with situations. I have been lied to. Placed on hold for over 6 hours one time, and today been on the phone with their third party people since 9:30 this morning. I have still not got any issues resolved. I've been dealing with he said she said. I'm at the point to where now I'm going to print off all my documents screenshot and file complaints with the BBB as well as the credit companies. I have every person I spoke to in every state as well as credit reports and all documentation to back up my records. This bank is horrible now!!! If an actual person who works at USAA in the San Antonio office would like to reach out to me to help with this matter I would greatly appreciate it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Tried to Increase the limit on my USAA Secured Platinum VISA I had initially set 2 months ago at $1K to $2K. But despite the fact one of the chief reasons I chose this card was that USAA advertised I could increase my limit by putting more security down at any time or interval up to $5K, was just told that my limit could not be increased, per policy that was adopted on the day I signed up, leaving my family and I in a giant holiday travel conundrum. Not cool USAA!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: abf9968ff0404ca3ab89f617925d9b5d
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{"chroma:document": "We have been posting a check to our USAA account monthly to cover a loan payment through that account. Suddenly, USAA decides to hold part of the check. Nothing changed with our usage of the account (no overdrafts, etc). When we called, we kept getting excuses that made no sense. They finally said that they have an algorithm that withholds money from deposits to ensure a stable daily balance for the bank. In other words, it randomly chooses to withhold money from deposits to cover its own loans and investments. USAA apparently steals customer money to make money for itself. We are closing our accounts and using a bank that does not steal or cheat customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 888e0b377abf4afeabc9d46f1cffcfbf
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{"chroma:document": "I have been a member of USAA for 16 years. For the past 2 years I transfer money from my Bank of America account into my USAA checking account every 2 weeks of approx $1,200. The beginning of November I had an accident and I was out of work. By the time I got my short term disability check I definitely needed it cashed. I tried to do mobile deposit to USAA but they were going to put a hold on it. I canceled the deposit and put it in Bank of America because there was no hold (mobile banking). So as always I transferred $1200 to USAA, with no warning, they put a hold on the instant transfer from Bank of America for over a week. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ac7efd238f6d4472a97230a4031f509b
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{"chroma:document": "I opened this account to replace an old account with a very small bank. I made a few transfers from the old one to here with no problem. When I had to pay my rent I transferred $725. They put $525 on hold for 7 days. My complex charges $75 on the 2nd of the month then $10 each day after that. I'm now at $165 in late fees! Because they wouldn't pay the rent when it came through. They charged me am NSF for $29!!! I will NEVER bank here again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 70b90a6ac72d4d59a5d31e3c0576d2ce
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{"chroma:document": "I have been with Navy Federal since 2010. Never once have my checking account been locked. I recently opened a checking account with USAA and learned that my checking account was locked because of a verification document they needed that the agent never asked me for when my check card was being mailed to me. As soon as I received the email from them requesting the document, I uploaded it to their web page. Later that same day I called USAA to speak to an auto insurance agent about my bill and the agent informed me that she could not speak to me because my account was locked. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Well I been with USAA for 3 years now. I have 3 checking account over the years. I also have saving account with them. Well a few place back in Hawaii was hacked and I used my debit card there. So called them and told them what happen. Well they blocked the card. In case of any fraudulent happen they couldn\u2019t use my card. They are always asking, \"Is there anything else I can help you with.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1480ea9fb1fa4cb8baf91803ff03c448
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{"chroma:document": "So this my last straw with this bank! I wouldn\u2019t give this bank any stars if possible! I wrote a check for my rent and water bill. They had returned it. My daughter came in from out of town. She tried to CashApp the money into the account and was returned back to her for Verification reasons. So I deposited $200 because she had used the card when she was here. Note there is no local anything to deposit money, Nor does anyone tell you that the first $200 you deposit is available and the remaining balance is put on hold for 7 days! Didn\u2019t realize that until I did a mobile Deposit. She gave me another $250 before she left. Called the bank, got the first NSF refunded because of the CashApp issue. Then was transferred to see if I could get the $50 released. This was a money order I deposited, So it\u2019s basically cash."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6acb6f13438d453683b4fc0643c3e6f4
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{"chroma:document": "They set your daily check cashing limit to $10,000. Cool, normally no biggie. But I have a check for over that amount that I need cashed ASAP and there is not 1 location in all of Oregon that I can go and cash this check. They would not increase my limit (even temporarily) to allow me to cash this check. The only option is to mail it. They wouldn't even send me a label to safely overnight it to them. Horrible customer service!! We will be finding a bank where you can actually cash checks. Or at least offer to email you a UPS label so you don't have to pay for that yourself. That would have shown proper customer service. Very disappointed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "My son-in-law and daughter recently moved to New York to stay with a friend while trying to get on their feet. They did not have a checking account, so they opened one with USAA. They had to deposit $25 from a card to open the account. Their friend let them use his card to do that. In the meantime, I sent my daughter $50 to help with groceries and diapers for my grandson. USAA won't activate their account because they do not have proof of residency (remember living with a friend). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a39ffb3233ab4dc5b2a7b8fa54bf02e4
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{"chroma:document": "I deposited 2 Cashier Checks into my account. Each time after they cleared USAA comes back with a problem and the take the funds and locked my accounts and then charge me for the money used. They have broken several laws in the State of Virginia which states that regardless of the outcome with the check being rejected as long as the check has not been altered and they deposited my option is to sue USAA for this act."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I applied to USAA for a mortgage loan in 2018. I have used my VA certificate and obtained mortgage loans three times prior to USAA. All my mortgage loans were processed professionally and without undue stress. Then comes my USAA experience with their mortgage product. I\u2019ve been with USAA over 30 years. My experience with this company was stressful, frustrating and unpleasant. After numerous phone calls and providing a great deal of information, I finally was relieved to have a ratified contract on a property. The loan officer who processed my loan declared at the end stages of the application that the contracted property was not a VA approved property. She failed to check the property address before wasting hours of my time. Not only did the entire process halt, but she declared I would have to start everything OVER again including a new application and credit check!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48b085a413e341ecb6d21c233e427224
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{"chroma:document": "USAA has done this so many times where they charge me a crazy amount for insurance. I\u2019m being charge 510 dollars for one vehicle!!! Then they did this before without notifying and it\u2019s hell to set up the automatic payment. I try every damn month for the savings in insurance and yet it seems like it doesn\u2019t work then I miss a payment so I see I missed one payment and should not owe them 510 dollars!!! I\u2019m sick of USAA. They\u2019re a fraud company and not for the military. They steal your money! Beware. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been with USAA for over 11 years now and I have never had a problem up until now. Less than a week ago my account was hacked. USAA failed at protecting my account and personal information. As a result a new card was ordered to Chicago, which I live in Kentucky let that be known. USAA did not notify me of this action at all. Along with the new card being sent to Chicago there was several deposits made into my account and withdrawn almost immediately totaling $14,000. This happened in Chicago - again I live in Kentucky. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I want to rate USAA as less than one star unfortunately that is not an option here. We all see the commercials on how USAA supposedly cares for their clients. This is true up until the point that you are a victim of fraud which happened in my wife and I\u2019s case. The bank suddenly did a complete 180 and turned accusatory to us, the victims and were completely unhelpful throughout the process. No offering of working together for a solution, only accusations that the fraud must clearly have been our fault and that we would have to bear the consequences. None of their departments communicate with one another which ends up that victims of fraud will be sent in an endless cycle of getting nothing accomplished and having the fault thrown at them. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Honestly, I knew better. I read the reviews and figured surely these are just angry unqualified people, I am perfectly qualified. All should go smoothly. WRONGGG. DO NOT USE USAA. They were nowhere to be found throughout the entire process. After weeks of BEGGING THEM to take documents I KNEW they would need and them saying they didn't need them yet, they had the audacity to ask to extend my close date out two weeks. The seller was displeased but agreed, still, it seemed nothing was being accomplished, no appraisal order, nothing. 5 days after making me move out my close date they DENIED MY LOAN for credit history, I have NO DEBT and over a 700 credit score."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I transferred money from my local bank to my USAA checking account as I have been doing for years. The funds have always been available immediately. But this time, there was a hold placed on the funds. This had never happened before--the amount was an amount I have transferred frequently in the past. Once I realized I would have to wait a while to use my money, I transferred it back to my local bank. USAA promptly charged me an NSF fee because of the hold, even though I transferred the money back. The reason I am giving my experience two stars instead of one is because the representative I chatted with refunded the charge \"as a courtesy.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "On Sept 28, 2018, I logged on USAA to download a Proof of Auto Insurance for our new car. I noticed a withdrawal of $603.'s had been made on our Savings Account. I called USAA--Banking at once and learned someone had requested a Debit Card in my name and the card had been mailed to Oklahoma City. (We have never had a Debit Card nor have we ever requested a Debit Card for our Savings Account and we don't live in Oklahoma.) I was transferred to Fraud and made my report and changed all the security codes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have looked at other reviews for USAA and I am really bummed that they did not have positive experiences. My husband is a vet and we signed up for USAA in 2011. Initially we just had vehicle insurance (the best price in our area by far) and then started using them for banking and homeowner\u2019s insurance. The customer service has always been fantastic, even when I am pretty grouchy with them. Our homeowner's insurance is $44 a month...FAR lower than any quotes we had been given, and our vehicle insurance is fantastic, had to use roadside assistance many, many times and they have been fantastic!! We were stuck on a remote logging road and they were able to get a tow truck up there and out truck out, at 2am! I recently got rear ended and my adjuster has been amazing and helping me deal with the other insurance who are not very great."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been a member of USAA for many years. My father served in the military for 34 years. Im a military contractor overseas and I cant get any help from no one at USAA!!! My mother passed away on July 11th. I flew home from Iraq, Thank you Military and Red Cross, just to take my mom off life support. I only had a short time at home but tried to get things taken care of. USAA Was The Worst!!! So my Mom had bought a truck for me thru USAA. We called on the phone and did the loan over the phone. The rep forgot to put in death protection. I have tried over and over to have them bring up the calls. They said they were ERASED. Well I thought phone calls were kept for a year at least. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Applied for a loan with USAA to refinance our home. Arthur ** (senior real estate processor) and Lohendy ** (mtg processor) the two most unprofessional people we have dealt with. We sent every bit of information and paperwork they asked for in a timely manner even though at the bottom of each email from Arthur he stated if not received by such a date and time the loan would be canceled. Like it was a constant threat. Almost always it was within 24 hours or less. We had a glitch - they said we could not have the house in the trust the way it was - we asked what they wanted changed. (Our lawyer was going to change it to how they wanted it worded.) Arthur said he would ask his boss what we needed to do."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Im done with USAA. I have been a member for a few years now and they have just \"lost me as a member for life\"! I have closed my checking, savings, an IRA and all my auto insurance because USAA is not trustworthy. NOW I am now getting ready to roll the rest of my annuity and my spouses annuity out of their hands for the same reason, incompetence. They kicked my retirement account around like a piece of dirt and it wont happen again. A week and a half after I requested a withdrawal from an IRA I still have received NOTHING NOTHING NOTHING!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "You have to expect sometimes of encountering someone who may be having a bad day and takes it out on you by being short or unwilling to help entirely. I have met with that type of situation only a couple of times dealing with USAA. Today, Narhonsha took fantastic care of me as has been the general rhythm of my experiences with this bank. The insurance portion could use some tweaking. Narhonsha was incredible in the fact she looked at past issues in depth and was able to assist me positively. Don\u2019t put a check mark in the terrible column until you have dealt with different reps and rate this bank based on them as a unit. I still love this bank immensely after many encounters over 5 years. Give them a chance to remedy your problem by talking to a few reps and not based on one encounter."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I\u2019m a 29 year member of USAA but only recently (a couple years ago) started using USAA products. I paid my credit card balance in full. I had also returned an item to a vendor and received the refund back into the credit card account. I was told by USAA that they put a hold of 10 days on credit refunds. The amount wasn\u2019t that large so I can wait but I think this is a little strange. Given this experience and all the negative reviews I\u2019ve been reading concerning holds placed on funds by USAA, I will stop entertaining ideas about opening up any other accounts with USAA including banking and car insurance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 75acb7f5a4774cd29dd99d6eb2fe70cf
encoding: FLOAT32
metadata:
{"chroma:document": "Want a mortgage loan from USAA? Be prepared to be asked the same questions repeatedly by different loan officers; the first one will ask you to complete an application, provide proof of income, credit check. Done? Not yet. Another loan officer will ask you the same questions and more, even request the same documents; because one office is in Texas, the other is in Florida -- they don't communicate. Can't reach anyone on the phone to speak with as they don't work full weeks (probably part time contractors) as USAA seems to be trending toward having other companies service the loans after they set it up. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6a71915466004dd7b72076aa251fc25a
encoding: FLOAT32
metadata:
{"chroma:document": "They refuse to accept mortgage payments to force me into foreclosure then rush to court for a judgement against me while I was in the Hospital following lung infection & brain surgery for another infection that left me unable walk or stand without help. Also I could barely talk but it didn't stop them from harassing me while I lay in my hospital bed. For which my doctors think I might have also had some kind of stroke. They also paid someone to terrorize me and vandalize my home to scare me off as well as potential buyers or other mortgage companies to block them from refinancing my home by claiming my home was in foreclosure and default of loan when it wasn't."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bcc8350916d1495cacaf714237b67683
encoding: FLOAT32
metadata:
{"chroma:document": "USAA determines holds on personal bank account systematically. Meaning, a human doesn\u2019t look at your account to determine if a check should be available. They rely solely on a lifeless system to make choices. This bank is not for the people but for profit only. I\u2019ve never in my banking life had a check on hold for 7 days. At most, 2-3 days because it was a large check. The check I deposited with USAA was from the Treasury department for the State of Kentucky. I was employed by the state for 4 years up until recently switching jobs so a paper check was sent. I\u2019ve never had a bad check deposited or fraudulent activities. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a36c71429134435d9002648f41a7f8c1
encoding: FLOAT32
metadata:
{"chroma:document": "I could not get a Executive Resolution Team member to tell me why there was a hold on funds. She instead spent the entire time quoting the customer service agreement and federal bank regulations to me. It was on par with a fly-by-night operation!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5d75fbb26db49dd81796aa23d879ca3
encoding: FLOAT32
metadata:
{"chroma:document": "Today I called USAA and asked for internet. The two individuals to whom I spoke (I had to call twice) did not know how to correct the problem of their putting the wrong username when I would connect. They placed a # sign instead of an !. I checked my account and it was correct. The man to whom I spoke said I should contact a company who works with fixing my browser. There is no problem with my browser. So I called the third employee and asked for the Complaint Department. I was passed on to the Insurance Dept. The gal who answered it tried hard to help, but in the end I fixed it myself. Years ago we left USAA, and put our money elsewhere. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c087f801a726403f98117df1145257f8
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is a joke! Never, ever bank with USAA. If you're in the military, go to NFCU! It took $323.84 from me unauthorized; when I got my money back, it took it again! It's a long history of mistransferred calls, disconnects, having to re-explain myself multiple x, and misinformation. Do not bank here!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a05b8447aed4a179db97e9f093a2662
encoding: FLOAT32
metadata:
{"chroma:document": "This company gives the appearance they are a military friendly company: they are actually con-artists. They don't have any brick and mortar facilities, so all of those operating cost don't exist. Instead, they put the inconveniences of not having a physical bank to walk into to conduct business in back on the customer. This is a burden, and in most cases manageable, but when/if a problem arises from not having a physical bank (i.e. a egregious fee imposed for pulling out cash from a 'partner bank') they are unbending. Complete lack of understanding and respect for my time and service. I do not recommend."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3a9ea4630f714ba7a00295ba05e8ce5d
encoding: FLOAT32
metadata:
{"chroma:document": "A few months ago I called USAA to ask if I can sponsor my mother for membership. They said yes that's not a problem. My mother got very excited and wanted to invest with USAA as well. So we set her up a membership. But bam, nope shes not eligible due to her state. Wow... USAA does allow parents to be sponsored by their veteran kids just not where she lives. That is ridiculous, my mother took care of my kids, financial stuff, payments for things, every issue that arises here while I was deployed. That to me is service enough. She served the veteran while her veteran served this country. Wow. This bank has really disappointed me and my family, thinking about closing all my accounts and going to a different bank. My mother's service is adequate to me, is honorable to me, is highly respected by the military branches and to say otherwise is a disgrace to me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25bd9ce98000499881da8f04d06f6677
encoding: FLOAT32
metadata:
{"chroma:document": "I was assigned an adjuster. When I looked the person up they went to jail in Florida for theft of thousands of dollars. If USAA is willing to be this careless in their judgement of people, then they shouldn't call themselves a bank. It's a JOKE! I am afraid she might write false checks from my claim and keep for her own personal use."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5321585f9f894c3cabfb4d4e117a6d1f
encoding: FLOAT32
metadata:
{"chroma:document": "My account recently got restricted, when I called USAA they informed me that my account is closed due to fraud and my funds will not be given back to me, no other explanation was given and I was told not to call them back. I have been a member since 2005 and it is just ridiculous they can't even give an explanation of the reason why the account was flagged as a fraud."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5b5028423cd848afb26ad751938a28f7
encoding: FLOAT32
metadata:
{"chroma:document": "On 30 July a vendor received a web bill pay check from USAA via me. She deposited it via mobile deposit and was told that funds were available immediately. The check was returned by her bank as USAA my bank left a digit out of my account number!!! It caused a cascading effect on her account and she bounced 4 checks. Overdraft fees of $36 a piece which is outrageous were charged. I called USAA and was on the phone for over 4 hours so far trying to get this woman her money back. Even a person on the Executive fix it team couldn't help. It has now been three days and no money. It was the fault of USAA clearly and they acknowledge that. Still nothing!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c5492a350c1d445381c0e1d60b7b081d
encoding: FLOAT32
metadata:
{"chroma:document": "They can't even take care of an unauthorized transaction, anything that gets charged to your account if it's something you have no clue about or didn't authorize you have to eat it. The phone support is a joke and I have to get a money order to deposit any money. This was a mistake. I'm going back to Chase. At least the screw job I get from them isn't as painful."}


