# embeddings_queue

created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 409f899a931b4ecc9355e56e5dff2e6c
encoding: FLOAT32
metadata:
{"chroma:document": "This bank has caused nothing but depression and grief. The customer service is horrible. Every time I go in the bank, I'm treated like a criminal, they always no more than 2 reps each bank. Now I have tolerated a lot from this bank but the last straw was when they charged me $75 just to transfer my own money to my own bank account. I'm going to cancel my account as soon as I can get off work."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 783bdba50cda406b95d665624d58b158
encoding: FLOAT32
metadata:
{"chroma:document": "I took out a HELOC in 2007. I was married at the time. I got divorced in 2011. After which my ex-wife declared bankruptcy. She included the heloc in her bankruptcy. I have been paying 350 per month since 2007. Since my ex wife\u2019s bankruptcy BBVA has not sent me a statement of my account. I have spent hours at the branch I used to bank with trying to get answers about what the balance is. All with no results. I have had them hang up on me multiple times. This bank is a disgrace."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c43b523b4bf4d6388dab0964a086d53
encoding: FLOAT32
metadata:
{"chroma:document": "If you deposit in a savings account, even with cashiers checks, it might take 10 days to clear. If you try and close your account it might take 15 or 20 phone calls, 6-8 faxes and hours on hold talking to people speaking from a script and they all have different answers to questions. Please don't even think about this bank. I think the federal regulators and the FTC and the BBB should shut them down. I'm leaving NO stars, if it forces me to leave one to post my comment, I will have to do so. This bank is absolutely the worst company I've ever dealt with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 74a5d0d5c0244279a708435c3523199b
encoding: FLOAT32
metadata:
{"chroma:document": "Payments to your credit card remain \u201cpending\u201d for days despite they were withdrawn from your account. Who is taking benefit out of all this money from thousand of customers flowing around for days? Seems a very borderline practice that probably leads to overdraft situations to customers, so generating issues with your credit scores."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 249fbd124dc243e9a6067b0d92b9025b
encoding: FLOAT32
metadata:
{"chroma:document": "I was not able to activate new Compass Credit Card by phone because system didn\u2019t recognize my social security number. But didn\u2019t need card since I have credit cards from other banks. But in March 2019 it allowed Amazon to charge new Prime membership to 4 year expired card. I didn\u2019t want to renew it Prime. So I was shocked to get a bill on expired card! I called bank & Amazon. No one could offer an explanation. Amazon more powerful than I thought and Compass more incompetent in handling on allowing charges to an expired card. Whole matter is outrageous!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 535bbdf8c00f4c9eaada3063e69be8a7
encoding: FLOAT32
metadata:
{"chroma:document": "Froze the cc for no reason. Told me to send proof of income, ID and residence via email. Still waiting. No way to contact them by email. Phone reps are pathetic. Still waiting to get reinstated after 4 weeks to no avail."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6bca245cac7f4e95bd238d27b383935d
encoding: FLOAT32
metadata:
{"chroma:document": "Thursday, April 18, 2019 BBVA Compass Bank Customer Complaint I am issuing this complaint to the BBVA Compass Bank Corporate Office. I would like to particularly express my dissatisfaction with Teresa at their Fraud Management Back Office. She seems to be operating rogue-like, making decisions or claims without evidence. Neither Teresa nor Compass Bank hold the authority to operate as if they are the IRS or any government entity for that matter. Several people have attempted to reason with her regarding releasing funds from my account. It is standard procedure that when a member closes their bank account the bank issues them a cashier\u2019s check immediately."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 353759e25e30483eb1084fdade5e13dd
encoding: FLOAT32
metadata:
{"chroma:document": "BBVA has been my mortgage loan servicer since 2016. I've had my share of negative experiences with them from mortgage issues to bank account issues to online banking issues. I just hung up with Jorge (hopefully I have the correct name) in the loan/mortgage department. I can honestly say that one interaction can change everything and it did. After being hung up on by a previous agent, he was courteous, professional, resolved my online banking issue (since 2016) and was extremely relatable. I just wanted to compliment this employee as he deserves recognition for his excellent service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dd444dd3a9b74d44a84f7d96f3cfeb19
encoding: FLOAT32
metadata:
{"chroma:document": "Once again I had to call the customer service department of BBVA Compass and was spoke to in an unprofessional manner. The young man not only interrupted me multiple times, he also raised his voice when I asked for clarification as to my SSN or Tax ID number that he needed being that I was calling about my business account. He yelled, \"I need your SSN number.\" At that point I chose to disconnect the call. I only seem to have this problem over the phone. I gave the bank a one star because I do not have time to go into a branch routinely."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c0bcf011b284fe685168a62573241f7
encoding: FLOAT32
metadata:
{"chroma:document": "We have a business and personal account with this bank for about 14 years now. This bank's customer service is on a steady spiral downhill. This bank has a HUGE turn over in staff. This bank hires young children with big egos to handle your money. I'm assuming it's to pad their bottom line by getting them with no experience. These kids put holds your money without notification (BTW, same business checks deposited weekly for 14 years, never a returned check EVER!!) on their power trips. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 751c6a77f61c4d5bb06217d634f616b5
encoding: FLOAT32
metadata:
{"chroma:document": "Let say I would give the a -5 star rating. They are frauds. And they add additional charges to any and all accounts. And get away with it. Bank fraud!!! I have had an auto loan with Compass Bank for 4 1/2 year. This year I traded my car off to a dealership. Dealership sent them a payoff check to them in Birmingham Alabama. They applied the check to my acount. This where it gets crazy...and yes they are crazy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cdffd43a3b304fdf98ba1efeb74dae07
encoding: FLOAT32
metadata:
{"chroma:document": "BBVA was originally Gainesville State Bank then Compass, then BBVA. Ever since BBVA took over, this banks has become a nightmare for me trying to pay my bank Visa bill. I mail my bill, paid in full, the day after I receive it. November 2018, BBVA says they never received my bill. I called their service center, don't bother, it's in India or Pakistan. Now, I have receive my March 2019 bill and again no payment for February 2019. I mailed the bill on 02.22.2019. I went online and saw the check had been cleared on 03.14.2019. The first problem in November I put off as maybe the post office, but now three months later another problem. Not the post office, since all my other bills arrive on time. This bank has a major problem with their processing centers which is costing people like me money, and not to mention hits on my credit score. I am about to go to my local branch, but I doubt that will help. Customer service at this bank is a big zero."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 00f14494a4a54a7b8b9cda04c5a9dd1b
encoding: FLOAT32
metadata:
{"chroma:document": "I only use my account for DoorDash money and I wish I didn\u2019t. When I cash out I then move my money to my other bank and they charge me 38 for overdraft fees when the account is not negative. I called them and they said, \"No it was a charge that happen before your transaction\" and that could not be possible because you can transfer funds that is not there. I hate this bank and I can\u2019t wait to all my pending transactions is done so I can close this account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a67cdc6723b543f480df559ffe8790d6
encoding: FLOAT32
metadata:
{"chroma:document": "Oh BBVA likes to take folk's money. They charge you a service fee that\u2019s they take out whenever they feel like and when your other ** bounces because of the fees they decided when to take out your other stuff bounces. Jan I had 3 NSF fees. Because of that and now this month I have 1. BBVA is the most crooked bank and y\u2019all think Wells Fargo is bad."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ecf63de3997d4ab58474344ae61b1c1a
encoding: FLOAT32
metadata:
{"chroma:document": "This bank should be under investigation and their ability to have a credit card bearing their name should be rescinded. I had a fraudulent purchase made to my account and the dispute was found to be in my favor but instead of crediting my money they added the purchase again. When I called-which is a joke in itself-I was told there was a glitch in the system LOL and that my money would be credited. Instead of crediting they added the purchase yet again so there are purchases on my statement that were literally made by the bank which I consider fraudulent as I did not make them and the bank is benefiting from these bogus charges. To say that their customer support is lacking would be the understatement of the century. It would take five pages to detail how grossly incompetent this bank is at solving problems and I have filed a complaint with the CFPB but this is such a convoluted case I doubt it will ever get fixed without a lawyer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d6204a0d77794dd59cb1ed170d4c5880
encoding: FLOAT32
metadata:
{"chroma:document": "I applied for a 0% for 12 months credit card and got approved for a fairly low balance. Just before the time the third payment was due, I lost my wallet and was scrambling to find it for almost a week. I found it and discovered that my bill was a week past due and immediately paid the amount past due plus $15 extra dollars. They took the late payment, asked me why I was late and told me they'd transfer me to another department to turn my card back on, as it was deactivated."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8c1dc297e0b846359fbd3103a208cabd
encoding: FLOAT32
metadata:
{"chroma:document": "I lost my debit card and canceled it and ordered a new one on Feb 4. Said it would be here the 14th. Then the 19th and I waited til the 21st to call again and order a new one. Said it would be here Wednesday and still no card. It's been 22 days total. No one in customer service can tell me why it's not here and even after asking to speak personally with a supervisor twice I evidently never did. I'm closing my account asap and going to Chase Bank. At least I know I'll actually receive a debit card that way."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5df2404c6cbe4edc806896dfede1ba8c
encoding: FLOAT32
metadata:
{"chroma:document": "This is by FAR the WORST experience I\u2019ve ever had in my entire life! Nobody knows how to do their jobs, they are extremely slow about any and everything! Their phone system will completely hang up on you while being transferred or will time out and hang up! Trash company! They no longer need to be in business! Look at all the reviews! They\u2019re terrible! To save yourself time and energy DO NOT, I repeat DO NOT do any kind of banking whatsoever with BBVA COMPASS BANK!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d89081e0e404c9c8674b80d5d1c402d
encoding: FLOAT32
metadata:
{"chroma:document": "I received a letter that I was pre-authorized for a credit card with a 13 month 0% APR. I applied for the card over the phone. The person helping me verified my pre-authorization over the phone and then submitted the application. At the conclusion, he confirmed I was approved for a 10K credit line and an APR of 17.49% after 13 months of a 0% APR. However, when I received the credit card in the mail, the letter stated that I had a 2K credit line and an APR of 27.49% APR after a 13-month introductory offer of 0%. This is incredibly different. When I called to dispute the discrepancy, I was shuffled between low-level support associates who would put me on hold and talk to a manager but would not let me speak to one directly. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c9c6606be07648f98d7e0af3ff1a78fc
encoding: FLOAT32
metadata:
{"chroma:document": "I don't know who you are, I never made an account with you and never will. You STOLE money from my savings account yesterday through an ACH transfer, and caused me to investigate your company and file a dispute with my bank. You do not have authorization to pull money from my accounts at another bank. I called you this morning at 10:08 AM ET. Listen to the call recording and call me back. You have 10 days to RETURN MY MONEY before the investigation finalizes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e970dc973d049fc819dcdbb12b88685
encoding: FLOAT32
metadata:
{"chroma:document": "I recently got a credit card through compass because it offered a 0% interest rate for 12 months and had a large purchase to make. When I went to use the card for the first time on this high, it would not go through. It kept saying chip error etc. Remembering that the promotion also offered a 0% transfer fee, I decided to use my Chase credit card to complete the transaction (which had zero problems letting me complete the transaction). I then called Compass to ask if there was a problem with my card because for some reason it would not going through. They informed me that even though I had a $15,000 credit limit, I was not able to use more than $5000 a day. When I explained to them this made zero sense, and prevented me from using my card for the reason I acquired it for, their answer was simply, \"this was done to protect you\". "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa6783aa99714479b23f88b14f8914d7
encoding: FLOAT32
metadata:
{"chroma:document": "The website bill pay page was down for a week. Error message on site said, \"Unavailable call customer service.\" Message on phone said customer service unavailable for over 4 days. After 4 days and holding for almost an hour get someone who doesn't speak English and can't solve problem, gets frustrated and hangs up. They want to go into the account. Unacceptable when the problem is not the checking account. They could not even find my phone number and I've had the account for 20 years. VERY VERY rude and unacceptable behavior. Cannot make loan payments online because THEIR tech support cannot find out why THEIR site is having issues. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 034f6268cd9b4ea090307129768e6ad8
encoding: FLOAT32
metadata:
{"chroma:document": "When I got my loan with BBVA Compass, I set up recurring payments so the amount I owe each month comes out of my bank account automatically. The first 3 months went fine. The amount came out as it should. Then, last month the payment came out of my account twice! It's almost $400 and I didn't budget for that. I called them and my personal bank and it was corrected pretty quickly. This month it happened again! And this time it isn't being corrected quickly at all! They said I must have gone online and made an extra payment (I did not). Now they are saying they need to investigate and it could be 10 business days before I'm credited! I sent them a copy of my bank statement showing the amount came out twice (which they requested). I had to go into my account and remove my recurring payment and my bank info so it doesn't happen again. This is getting old and I'm regretting getting a loan from them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1359bf6481174400846552c23cf3c5a4
encoding: FLOAT32
metadata:
{"chroma:document": "Bank decided to close my business credit card without notice. Found out nearly two weeks after they closed it when trying to buy supplies for my company and the transaction was declined. Horrible bank, rude employees, shady business practices. Avoid this bank at all costs!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 93f990a2a0dc4481ae4da18711860b93
encoding: FLOAT32
metadata:
{"chroma:document": "BBVA Compass online bill pay... They sent my payment to another place. I closed my account but I got a return your money check. BBVA won't do nothing and owes me. And won't say if I can take this to company I owe... I'm tired of BBVA and their games."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e7e4e5bd71754a0fa0531d6f6f0eac18
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is the #1 worst bank I\u2019ve ever had. The employees don\u2019t even know what to do. They charge me an overdraft fee every month because they show my available balance obviously wrong all the time because I have a positive amount and make a charge less than what that says and it goes negative. So I add money and they still charge you saying it went negative at 5:05 and you added money at 7:13 like wtf are you kidding. It was your dumb system that ** up in the first place. I\u2019m done."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5fdfde145a6241bba1523bd275551ee3
encoding: FLOAT32
metadata:
{"chroma:document": "Received payoff amount in the mail and called Compass to give us the exact address to mail it to. They never told us that we need a new payoff amount. Found out a couple of weeks later that the payoff amount was not correct and that interest was still accruing. They told us that we still owe $337.50 and interest is added on daily. They wouldn't even talk to us to see if there are any options to assist us. We sent them a check by phone to clear this up, but we feel that they put us between the rock and the hard place because if we didn't send the check the same day then each day would increase the amount owed. We would be paying interest forever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e456281c4e646a5b21be755b2f453d5
encoding: FLOAT32
metadata:
{"chroma:document": "Wish I could rate them a 0. Absolutely terrible bank: (1) Lack of care for customers - there was an issue with my mom's account due to incorrect charges from a merchant. They never alerted her and instead made tons from charging her overdraft fees and interest. My mom goes into the same branch every 2 weeks for \"personal service\" yet none of those idiot representatives who know her by name alerted her to any issues with her account. When I called them out on this, their response was \"I just work here\" and immediately try to sell her another product."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eb58365ae42148c5a60d1f37fee61d77
encoding: FLOAT32
metadata:
{"chroma:document": "Before doing business with this bank think twice! Specially if you are from other nationalities because you will be subject to stereotypes and profiling. I work for a well known company in US as a designer, with a good reputation. I have worked hard for seven years to build up a good credit for myself and I have bank account in other banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6a2a69563e3b4c33a77fa165c6806da4
encoding: FLOAT32
metadata:
{"chroma:document": "So I paid my cellphone bill on 12/07/2018. The bill payment wasn't taken out of my bank on 12/14/2018 causing 300 dollars in overdraft fees! I called on 12/18/2018 and spoke to a representative who stated that I needed to dispute the charge with my cellular provider which I did... So, my cellular provider stated that the date that the charge was taken out was due to a banking error on the part of BBVA and that I need to contact them back! This is crazy, and fraud because BBVA is still claiming that the error is on the behalf of the cellular provider and that they would need to refund the payment. Now, I monitor my account multiple times per day and the funds were never returned to the account nor will they admit responsibility for basically robbing me blind! This is not the first time that these allegations were brought against the company and I do intend to sue to the fullest extent of the law!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d3b59c219ffd41c8b72399b4f8a2598b
encoding: FLOAT32
metadata:
{"chroma:document": "Employee advised me that BBVA Compass guarantees that they have the lowest home equity line of credit rates in the state. I was promised that I would get a 5.75% rate as long as my credit was higher than 740, AND I would qualify for an addition 2.5% off the original rate once the following things were done: Open checking account = -1.25%. Pull out $50,000 of the credit total and leave out for 3 months = -1%. Employee would give me a manual relationship promo = -.25%. Being conditioned to think I am getting a 3.25% rate, I was ready to sign up for the line of credit. The employee sent me a list of items (taxes, paystubs, mortgage, insurance, etc) that I needed to submit along with my application to ensure everything went to plan. I submitted all required documents and signed paperwork on 12/4/18 to allow BBVA Compass to start the HELOC process. I opened the checking account in person on 12/5/18 and deposited $100."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45a7a7c0dd8b411d9f6f1720d4c9d2cb
encoding: FLOAT32
metadata:
{"chroma:document": "Had a credit card with BBVA for about 2 years to build my credit. The whole experience has been a nightmare. Their pay online website kept always going down and changing my info so I spent hours and hours over time having to re straighten everything out. After paying off my card months ago apparently they didn\u2019t take full payment and failed to notice me. Dropping my credit score 159 points overnight. Yes overnight! Called their credit department to get it handled but their system so screwed up they have a hard time finding my info giving me grief."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2769d7f0a94f4e5193fb0288e06ffb33
encoding: FLOAT32
metadata:
{"chroma:document": "Beware: This bank requires you to go to a branch in person to close a CD. CD auto renew without promotion rate. I was getting 0.1% interest after the first year. Charges 2% off your balance if you close your CD before it matures. Horrible horrible bank. They are out to screw you purposely. When I want to withdraw the money from my CD I was told I can\u2019t do it online even though I opened the CD online. They told me I had to go to a local branch. I am in Southern California. They only have one branch here and it's 30 minutes away from my house."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b1c4b0b0691c4afaa8901de2888369bd
encoding: FLOAT32
metadata:
{"chroma:document": "With $200 in primary checking account the bank bounced a $2.00 payment. With $600 in primary checking account this bank bounced $198.00 and $224.00. To add insult to injury this bank charged me the return fees. What the heck is really going on. Is this an institution set up to destroy customers financially. I had to close my primary checking account after the customer service rep kept saying \"I see no record of these transactions\" however I'm being charged. What the hell. After closing this account I immediately went to Western Union to pay my car note that they bounced 3 times."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c2af2903fe44f6c9067838f2d41785d
encoding: FLOAT32
metadata:
{"chroma:document": "I took out an automobile loan with Compass just over a year ago. Recently, I refinanced this loan with USAA. USAA sent the payoff check on November 15th. This payoff was actually $927 over the payoff amount. The same day, my personal check payment of $580 was cashed by them, resulting in a $1507 overpayment. I called, and verified with one of their representatives that the overpayments were made, and was assured that I would receive a refund within 10 days. Fast forward to Dec. 7th, still no refund check. I called one of their representatives again, and was assured that the loan had been closed, but that the check wouldn't be processed until Dec. 11th. No reason was given, so I asked to speak with a supervisor. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1eac466981794a4b953d2e41b4468281
encoding: FLOAT32
metadata:
{"chroma:document": "I have spent many hours trying to contact BBVA credit card just to make a payment. They have a phone system that hangs up on you if you are on hold too long, so try having them call you back. Not once in about 10 tries did they call me back. The only time I can contact them is when my payment is late and then I can get the collections department in just a couple of rings."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f8cde7db0a24b15b80c63a920f6f320
encoding: FLOAT32
metadata:
{"chroma:document": "I got paid 5 days ago through direct deposit. After calling and waiting days I still have yet to receive my money! This is sad. I'm sure you all pay your employees on their payday. I got paid two days before Thanksgiving. It's the Sunday after and I still have no money. I don't know how you are even still in business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d5b86cc665ec4127bcc1b3310b459396
encoding: FLOAT32
metadata:
{"chroma:document": "Adp shows my check deposited 2 days prior but for some reason it don't post on the bank end until the afternoon of Friday. So Friday morning all my auto pay items are denied!!! The privilege pay SUCKS as well. Any other bank I been affiliated with will let me overdraft up to 1000 bucks. This bank refused me at the pump for 15.00 bucks. So I'm stranded on my way to work in uniform on A Friday. All because their Institution is crappy. Btw I used a check for gas that Mon. I received a NSF and return check fee. RIP BBVA. I'm done. Fri. 2 am present funds not in account. My fam & friends out shopping. I work every day looking broke. Thanks but no thanks sis. I don't wanna borrow from you 1400. I can't access until around Noon today."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8da29e36b99473c80ea7702365f5e89
encoding: FLOAT32
metadata:
{"chroma:document": "Four months ago a fraudulent charge was placed on my credit card. I notified Compass Bank immediately and was told they would take care of it, that I would not be charged late fees or interest until it was investigated. The following month the charge was still on my account, which is a violation of Federal Trade Commission regulations. I called them again and was given the same song and dance, with the added information that they had 90 days to take care of it. The following month the charge was still on my account so I wrote them a letter, to which I received no reply. I also began getting collection letters and have been getting them regularly now with escalating threats of action against me. I called them one more time, but nothing changes. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f5bb87e509444b3af33380a96f4f480
encoding: FLOAT32
metadata:
{"chroma:document": "I've tried logging-on my compass credit card to pay balance of $40.00, their annual fee (btw, my credit score was 837 before this incident. So, why are they charging me?). Tried and tried over several weeks, wouldn't accept my username or password. So, I called several times, listened to music, hung-up on me, bounced around. Finally somebody from Columbia, South America took my call. I was explaining problem of inaccessibility to my account to pay but call was hung-up. I called again, and again, Columbia, South America, different person... I explained problem, he waived $10 late fee but I told him to cancel my account. That I wanted OUT!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 38a4fdde35c742718db5981b29cdf3d0
encoding: FLOAT32
metadata:
{"chroma:document": "I have several credit cards, and sadly BBVA is the worst of them all. They promise rewards, but when you try to claim them, the website it down, and no one answers the phone for Compass rewards. I tried 3 times, waiting 15 minutes, then the line disconnected every time. So, that means my rewards are no available to me. That is fraud. Sounds like Wells Fargo."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e4d6ceef99e94a6f9b3628d458b271ef
encoding: FLOAT32
metadata:
{"chroma:document": "DO NOT DO BUSINESS WITH THIS BANK... Before my dad passed away, he used this bank and was in there every single week complaining about them. His information was compromised and he had to close his account and open a new one. My sister was listed as the beneficiary on the first one and they were supposed to set up the new one the exact same. My dad thought it was set up the same. Well when he passed, they opened the new account and didn't move over the beneficiary to the new account. This caused a delay in having access to his account to pay his bills."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e9cb2ed1dd074fb0a47be15313bb1356
encoding: FLOAT32
metadata:
{"chroma:document": "Opened an account with them after moving to a new area of town and starting at a new school as a HS teacher. They froze my account one week later WITHOUT notifying me. Direct deposit went in but I had no access to it. Was planning on using my first deposit to buy classroom supplies over the weekend. Finally got ahold of someone on Monday. Had to take a half a day off of work during the beginning of school year so I could physically go to a branch and try and get to the bottom of it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c67cfeb418a482b98f2a564357f289b
encoding: FLOAT32
metadata:
{"chroma:document": "Credit Card customer service is the WORST at BBVA. I was on hold for TWO HOURS trying to resolve a fraudulent charge which I reported the day after it happened... yet, SURPRISE... BBVA doesn't have record of me calling and reporting it. So they expect ME to make a payment on someone else's purchases? RIGHT. As soon as this is resolved, I'm closing this account. Consumer BEWARE, DON'T trust these people with your credit cards, Discover and Capital One resolved it in 9 minutes. It takes 2 hours with BBVA. Plus, rude individuals who decide to hang up on you... yeah, that happened FOUR TIMES."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 62161445dc0042c886cf0f22efd95535
encoding: FLOAT32
metadata:
{"chroma:document": "BBVA is a total rip off. A few months ago I put overdraft on my account in order to take 40 dollars and they charged me 212 for using my debit card to get the 40 dollars. I reluctantly paid the fee and brought my account back to positive. Just 2 days ago I called the bank to see why my account was $4 overdrawn and they told me it was because a $36 from a restaurant that I went to last Friday. Mind you that was exactly one week ago today. Then I call back today and now my account is $80 overdrawn even though I have never used my card since before I spoke with them. They are charging people twice for the same charge and I refuse to pay it anymore. Please email me if you have had similar experiences. I would love to speak to an attorney about our options. This is Wells Fargo all over again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f4a81a7bcde4f51a85de1c475295dfb
encoding: FLOAT32
metadata:
{"chroma:document": "These idiots reworked their website, and now require you to give them a cell phone number so you can access their website just to pay your monthly bill. THE IDIOTS DON'T REALIZE THAT EVEN IF YOU ARE SUBMITTING A REQUEST TO CHANGE YOUR PHONE NUMBER, THAT YOUR ACCESS CODE IS BEING SENT TO YOUR OLD PHONE NUMBER EVEN IF IT DOESN'T EXIST ANYMORE! Months later, they still haven't fixed the problem--surely because they make more off of you in interest since they can only take a $1000 maximum payment over the phone. COMPLETE THIEVERY--COMPLETE INCOMPETENCE. Cancel your card if you have one. Don't open an account if you're thinking about it!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fd632058c5ec4728bcfd4215ee3c9bba
encoding: FLOAT32
metadata:
{"chroma:document": "Worst credit card company in the country. They offer a 0% interest rate credit card for a few months, like many other credit card companies. But, until you sign up, you don't realize that they don't accept electronic payments. If you pay your credit card bill online, they force your bank to print an actual check and mail it. On top of that, their \"system\" takes a full week to \"process\" this check after it comes in the mail. This means that your payment is always late. Once it is even a few days late (mine was 3 days), they immediately close your account and report your card as \"closed by company due to late payment\" on your credit report. They refused to work with the BBB system to address this, saying that it's in the Terms and Conditions that they have the right to close the account, and so too bad for you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ec74599671c45d586ba91b0539636ad
encoding: FLOAT32
metadata:
{"chroma:document": "Imagine getting a check deposited to your account on the 11th and here it is on the 17th and you have no access to your account. BBVA froze my account because it seemed \u201cfraudulent\u201d. I'm unable to do ANYTHING and they\u2019re advising that they probably won\u2019t have it cleared until after 10 days!!! And they refuse to even release it back to the business that issued the check. I\u2019m assuming a ** woman isn\u2019t allowed to have that kind of money without bankers having an attitude or treating you like a damn criminal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 347160391c2b48f8921087a5201ce11f
encoding: FLOAT32
metadata:
{"chroma:document": "Denying me access to my credit information and not allowing me to access my account to delete my creditors in their system, I consider that stealing my identity because I do not know what they plan on doing with my information."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c5f397feb4e4522b9c1e5e98c4fbec5
encoding: FLOAT32
metadata:
{"chroma:document": "I have an auto loan through BBVA. It is set up on auto payments. In August they took two payments. First they told me they would refund it in 3 days, then they said sorry, we have to mail you the check. Then they told me I needed to send them proof of the transfer. This was two weeks after the transfer and all they have to do is look a their own records. They have proof of it, then they don't. I decided to cancel the auto pay so it doesn't post in September recognizing that I am not getting my money back, even though this issue put my bank account negative temporarily and made payments to other creditors bounce resulting in fees. I am pretty confident they will hit me with a non-payment fee for September after this... I will never do business with this bank again and I implore you, the reader, to not do so either."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 293b948d954e4f8db0d4371a6f81db9f
encoding: FLOAT32
metadata:
{"chroma:document": "I got a car and they set up my loan with BBVA Compass. My complain is about my paid off amount. I paid my car off on 8/8/18, so I was waiting for my title to get home. After 3 weeks I started wondering why I still haven't received my title. Well, I called customer service and it looked like I still had a $27.59 balance on my account after I paid it off. This was very frustrating and unfortunately for me I still have to wait another 3 to 4 more weeks to get everything resolved. That's if they remove the charges. Supposedly, the online system was wrong when I paid off my amount and I should've have call BBVA Compass or go to a branch office to get the correct amount. I don't think this is right and their system should be updated. People should trust when they go to pay online."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6dca28f8424347839b2784f67081255e
encoding: FLOAT32
metadata:
{"chroma:document": "I had a wreck July 3rd in which my car was deemed total loss. My insurance cut two checks the following two weeks (I had to complete paperwork before they sent the remaining). The entire time my insurance is working towards paying off my car, I HAVE CALLED BBVA THREE WEEKS STRAIGHT and by week three I finally got someone on the phone. She tells me that my checks never cleared so she gives me an address to give to my insurance which I did the following morning. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2db4d69cf4674f81920ad355a34791d2
encoding: FLOAT32
metadata:
{"chroma:document": "I deposited my check Saturday. Needed to pay bills. BBVA Compass as a whole was closed and no phone services available. I did my part and deposited my check. The money was good for that check. Had to make payments. The check cleared and BBVA hit me with NSF. I've been with BBVA since 2000. It was Guaranty Bank at the time. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 345b31c3dddc42a1a3bdc8f924c4c3ab
encoding: FLOAT32
metadata:
{"chroma:document": "I logged in to my banking profile and it's still not letting me add my banking information or change or delete my phone number or make any changes to my account, still not sending me a code. Keeps trying to send text to the old phone #. Keep getting error that \"this feature requires a one-time security code\" but doesn't or can't text it to me. Their customer support service is worthless. Not sure why I can't set up banking information to pay this account without the security code as it would have to be making the payment not some dumb hacker. That's how stupid their setup is. Not everybody pays or deals off a cell phone. Must say this is the worst bank card I've ever had. It's ridiculous that one has to go through so much trouble to pay one's bill. Hate the fact I got this stupid card!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c2af7da356c244cdb9550f176843ea37
encoding: FLOAT32
metadata:
{"chroma:document": "STAY AWAY! They are so bad, I wouldn't even give them a rating, but they get a one because I had to choose. I opened a checking account on 7/12/2018 at the FRY ROAD branch in Katy Texas. I had a $1300 check with me for initial funds. I was told by the banking specialist (hahaha) that the fastest way to gain access to my funds was to do a mobile deposit, it would only take three days, so I did. WHAT A COMPLETE LIE!!! The funds had \"POSTED\" by Monday, July 16, 2018 but they were not available to use. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: abd0a925da6e4f21bf49a003ade62a41
encoding: FLOAT32
metadata:
{"chroma:document": "I refinanced with them. Huge mistake. They don\u2019t applied money to account in reasonable amounts of time. Then charge late fees. No matter what you pay you are behind. To ruin credit so you can never go anywhere else. I also believe they know the equity in California and would like to foreclose on my home. I have paid every month. I am now filing with the government for unfair lending and have to get an attorney. Do not do any business with this company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e5e125069474b3b978b6b87c5bcd6f5
encoding: FLOAT32
metadata:
{"chroma:document": "I called and did some disputes. They gave me a claim number which is ** and told me I would receive a provisional credit. I woke up the next morning still nothing in my account so I called and was told now I have to wait 10 business days and they gave me two different dates which was the 24th or the 31st of July BBVA Compass is full of crap. I had 192 dollars took out my account. I'm already off work due to a accident and I have a toddler and now I don't have no money till the end of the month. Once I get my money back I'm going to another company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 775a60370f284fdaa2bbfd1ee6a70195
encoding: FLOAT32
metadata:
{"chroma:document": "Avoid Compass (BBVA) at all cost! They claim to have ability to support international business and customers but cannot even support the US lower 48 states. I've submitted numerous formal complaints and their services and problems remain awful. There are plenty of kind and polite people who work there but the company has little to zero customer benefits that the employees can help with. On that same note 50% of the employees mislead and misinform customers and try to say it's federal regulations on how the bank is set up. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: becf01377831475c98b95882155e922d
encoding: FLOAT32
metadata:
{"chroma:document": "I cannot recall how many emails I have had from the online customer service. I live overseas and the worst thing I did before leaving the US was to open an account with Compass Bank (now BBVA). Despite everything I went through on my requirements from operating it from overseas and all the confirmations I got - none of it was true. For years I didn't get mail/statements because their mailing systems couldn't cope with an extra line for another country. I constantly get told by online help to go into a branch and speak to someone and use mobile alerts (despite always telling them I live overseas). The mobile alerts do not work for any other country than US, Canada and Mexico... my debit card doesn't work online despite being told it should... and all I read is bad reviews on this bank. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 50003fcc109d4d7898012bdd70ee22ea
encoding: FLOAT32
metadata:
{"chroma:document": "Beware of Compass Bank. I have had an account with them for a little over a year. Back in March my debit card number were stolen and somebody charged $165 to one merchant and $63.96 to another. Compass Bank is saying that I authorized the charges after disputing this twice with police reports. So long story short they will be debiting my account again and causing massive overdraft charges AGAIN. Do not for any reason open an account with them. They do not care about their customers and will let somebody steal your money while it's supposed to be safe in their bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 275f7b15d8b54b348e1d7e41f1d6c071
encoding: FLOAT32
metadata:
{"chroma:document": "Was hit with three overdraft fees this morning despite having plenty of money in my account to cover all withdrawals. When I contacted customer service, they had completely different numbers than I had on my online statement. I pointed out that when those three bills were paid, I had made deposits and transferred money into the account so that I had a cushion. They claim that my account was already overdrawn when those withdrawals were taken. My records show that I had more than $300 more than was required to pay all three bills. They were unwilling to do anything to help despite the fact that even currently my account is in the green. Tough to justify overdraft fees when the account has a positive amount."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 31beb88458cb46f5aecd189291212ce5
encoding: FLOAT32
metadata:
{"chroma:document": "I was sent 2 different debit cards. One with a PIN and one without, with different numbers. Went to the bank and one was destroyed and the other activated. Was sent to the teller to put in my own PIN number and the new card was blocked. It took the manager 40 minutes, several phone calls and lots of apologies to straighten it out."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a2a5110fffb49fcb550f3a7b0b010e9
encoding: FLOAT32
metadata:
{"chroma:document": "I am here to tell everyone about the ** service I have received at BBVA! This is especially to the location off of Cactus and Tatum. This is absolutely \"the worst\" bank in the entire country!!! I am here to warn anyone thinking of banking with them to go with a different bank. I was promised a $250 bonus when setting up an account with direct deposit. Well, they hemmed and hawed and kept telling me that they were working on it. It never happened!!! They will bold face lie to you and entice you into setting up direct deposit with them. This is a scam!!! On top of it, charges you make will not clear for days, and you never know your actual balance. I am telling you, don't make the same mistake I made. Any other bank would be better!!! Beware of BBVA!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a912b1f74ff48ac9f3c1f9335608987
encoding: FLOAT32
metadata:
{"chroma:document": "I call the company on April 2 and I asked them to please send me a copy of my last two statements because they blocked me from getting into my account. The lady I talked to said that she would do it and waive the fee because I could not get into my account. She told me it would take two weeks to get them. Two weeks came and went and nothing so I called them again on Monday the 23rd of April and I talked to the fraud dept again. And this time I was told that the account was closed and they charge it off and that there were no statements on the account. All I need is the last two statements that were on the account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5681495f2f4a4336adebdc3ac4fa7d5e
encoding: FLOAT32
metadata:
{"chroma:document": "I use the banking system in the last four decades. I was NEVER told that a bank like BBVA can close a customer\u2019s account for no reasons until the day my accounts were forced to close on March 27, 2018. BBVA closed my family account last November and closed my accounts for NO reasons in March. The truth to be told the reasons for closing my accounts were the racism, discrimination, bully and retaliation. I stood up and asked questions and pointed errors that BBVA made to its regional officer, Mr. David **. Not only Mr. ** did not get the answer for us, he turned around to close my accounts and made an example out of my accounts' closing for NO reasons."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb810e74a4034a088c653f0bc5861b47
encoding: FLOAT32
metadata:
{"chroma:document": "I'm currently on hold for the 7th time today. Nobody I speak to seems to have a full grasp on English and no one seems to have a clue what I'm talking about. I wish I'd checked with the car dealership about which bank my loan would be with. I'd never heard of them... now I know why!! I simply want to access my account so I can see how much interest I paid last year for my taxes. No one can do it. One guy was an ** and hung up on me, another couldn't hear me, another disputed my account number even though I was reading it right back to him from the payment card. Awful... avoid at all costs!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 87493332c03349beaed52ad923e7b15a
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is the absolute worst to deal with for an auto loan. Others have mentioned an online payment system for auto loans; however, I have never been able to get that system to recognize my loan and I am not sure it is even still offered. I have made my last two payments by phone, both of which have been completely messed up by the service reps. One misentered my account number, and, although I received a confirmation number from the representative, the payment never went through and the money was not taken out of my account. When I called to make a payment the next month, I was told I owed two months of payments. I paid the amount and requested that the payment not be reported as late to credit agencies because the service rep entered an incorrect account and the bank never informed me of this error despite giving me a confirmation number for the payment. The bank refused to correct the credit reporting issue. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7081cfc85d4242aab93d9bc2fc3276fa
encoding: FLOAT32
metadata:
{"chroma:document": "Disclaimer: Star rating is inaccurate. Unfortunately, there is no option to give a negative star rating because otherwise I would rate this bank -5 stars. I am writing specifically about their overdraft fee practices. There is a fine line between unfair and abusive, and in this case their overdraft fees most certainly meet the definition of abusive. Here is what I experienced recently: Transactions: 4/17 - $12.76 Debit CheckCard Purchase at Pho So 1. 4/17 - $5.84 Debit CheckCard Purchase at DAISO. 4/18 - $15.51 Debit CheckCard Purchase on Amazon. 4/18 - $8.42 Debit CheckCard Purchase at McDonald's. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 52e25359da95484c81bc487a30fefa63
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is absolutely horrid. My balance was always wrong. Bill pay never went through which cost me many late fees. Customer service is outsourced to another country so unable to speak to anyone who speaks English fluently. Impossible to speak to a manager. Just AWFUL!!! Closed my account and went to Wells Fargo. Hopefully I'll have better luck with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 95e92c74a0434f6395fbc1052a3c3ff5
encoding: FLOAT32
metadata:
{"chroma:document": "I have been on wait two separate times over 25 minutes. Each time I had no one come back to the phone and let me know what was going on or apologize for the wait and each time the phone randomly disconnected. I know that it was on their end versus my end because my phone alerts me when I hang it up. I don't know if this is the norm but the people I spoke with had heavy accents and were a little difficult to understand before I was placed on hold, so, there is clearly a language barrier issue with their representatives. I was looking forward to banking with them, but, now I am going to be sure to not do business with them. They showed me today how much they value their customers. I have never had treatment like this with any bank I have ever interacted with. Not acceptable behavior at all!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2a488a2b414541d78f0f9c2ed3eb7325
encoding: FLOAT32
metadata:
{"chroma:document": "This bank have the WORST customer service I\u2019ve ever experienced. I spoke with Luciano Rep#**. I was stranded out of town because my main checking account card went missing with my luggage. I had my mother deposit a certified check into my secondary account in a Saturday in the ATM. I was told by customer service on a Saturday that I could call the local branch Monday morning to get the funds released so that I could complete travel. The local branch was called between 8am-10am with no answer so I was forced to call customer service again. The rep (Luciano) was so rude and unprofessional. He interrupted me at least a dozen times in the first 10 minutes. We were going in circles possibly because there was a significant language barrier. I finally asked to speak to a supervisor. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d7ba2d2ad232496fa33378df9189e0da
encoding: FLOAT32
metadata:
{"chroma:document": "The first issue I had with Compass was when I set up a bill to pay using online bill pay and it didn't happen. I could see it scheduled on the website and when I called to ask why it did not occur I was transferred to several different people and none of them could figure out why it didn't work. After much prodding from me they finally agreed to send a letter to the business I tried to pay explaining that it was their failure, rather than mine. I thought it was odd since I have used bill pay with other banks and never had an experience like that, but I figured it was just a weird fluke."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db07732f767f4c5eb4b247cce233d4d1
encoding: FLOAT32
metadata:
{"chroma:document": "After returning a 3 pairs of jeans to a company and receiving a partial refund, I open a dispute and BBVA closed the dispute in favor of the company, tomorrow I'm closing my accounts with them. Stay away from this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e302745172b432bb25ea011f69c6ebb
encoding: FLOAT32
metadata:
{"chroma:document": "Stay away from this bank, they love to charge you fees for everything. While banking with them you will notice quite often that your balance will say one thing but anywhere from a few minutes to 30 minutes your balance will jump up $100 or more. They will charge you 2 fees just to withdraw from a different ATM besides their ATM. Poor Service and rude tellers at different branches."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d2d010b90d734aac8671ef7677e9c8d1
encoding: FLOAT32
metadata:
{"chroma:document": "They offer free checking. However, it's not worth it! BBVA Compass is greedy. BEWARE: If you receive any unauthorized transactions be prepared to wait at least 10 days before BBVA will release any provisional credits. Be prepared to wait even longer for the reversal of any NSF fees associated with any unauthorized transactions. On top of that, they will hit you with extended overdraft fees on top of the amounts you're disputing which may be illegal. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2b8edbe26b484e299d95e4cf05092814
encoding: FLOAT32
metadata:
{"chroma:document": "Had a credit card account with BBVA, I always made payments on time. One day I got a letter in the mail saying they are closing the account, since then I have been continually locked out online when trying to make payments, and have to go through a bunch of nonsense to get the account unlocked so I can pay it. Now they have locked me out again and say since it is a closed account it can't be accessed online anymore, and the only way to make payments is by phone. Stay away from this institution at all costs. They will mess with you and try to trap you into owing them forever and ruin your credit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 79d9726b40a8483180273655c140ea7e
encoding: FLOAT32
metadata:
{"chroma:document": "BBVA Compass blows. My roommate had an account with them and switched as soon as possible to Chase, because of nonsensical fees I think. They inconsistency charge 14 dollar service charges with no explanation what on Earth they are for, and they aren't on any recurring basis so they can't be for anything logical. They'll call your account a \"Free\" checking account but the reality is they're definitely stealing a minimum of $20 from you a month and there's nothing you can do about it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b3e4b227edd44c797d66a6236b5431a
encoding: FLOAT32
metadata:
{"chroma:document": "Avoid BBVA Compass Bank like the plague. I opened a checking account with them, and requested a debit card. After two weeks, I talked to the account manager, about not receiving the card. She said I hadn't ordered a card. Sure. Then I discovered that I was given six temporary checks with misprinted account information on them. When I found the checks were misprinted, I visited the bank to get replacements, until my permanent checks arrived. They refused to issue me corrected temporary checks --- due to company policy against printing out temporary checks. Sure."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b1188d58f78c48de8ed5c8edab9a27fe
encoding: FLOAT32
metadata:
{"chroma:document": "I have my paycheck automatically deposited to my BBVA checking account each payday. January 15th was a banking holiday so BBVA opted to withhold my funds until the 16th. Expecting my pay to be in my account as it always is, I made transactions on the 15th which overdrew my account. BBVA sent e-mail confirmations that my account was NSF and there would be $.0.00 (zero) fees associated with this. They did not honor those messages and charged me $38 per transaction. This continued to send my account deeper into the negative and BBVA continued to apply NSF fees. Had they not withheld my pay and honored their statements to NOT charge NSF fees I would not have been overdrawn at all. BBVA refuses to acknowledge proof of payroll processing submitted by my employer and has refused to reverse the fees they caused and applied to my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 71ed131e4a8e46609ec32559e5dd94fb
encoding: FLOAT32
metadata:
{"chroma:document": "I have had two separate incidences of unauthorized charges on my account which resulted in insufficient funds. Both times PayPal admitted that they were at fault and were experiencing some type of issue. It is utterly astounding to me that Compass would speak to me as if this were my doing, since I gave them my info, even though we are talking about PAYPAL, who only has permissions on this particular account to deposit. Further, insisting, after shuffling me around for too long, from department to department, that this was a courtesy, reversing NSF charges, even though I had not initiated them and had done NOTHING WRONG. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e456290c4c74760b2c1a1b9043c922d
encoding: FLOAT32
metadata:
{"chroma:document": "I had a fantastic experience with Compass Bank. I have been a customer for some years now. The ATM malfunctioned and in turn caused me serious distress. I will not go into all the details. I called customer service and at one point was extremely upset. It was a holiday on Monday. The people at my local branch are always so friendly, helpful and have gone above and beyond to help me. I called the bank 10 am on Tuesday and they had the issue resolved. I was so relieved. They did a fantastic job resolving my issue. Thanks Compass for re-enforcing why I bank with you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 18650cf1d6514122b85bd3f60cbb47b5
encoding: FLOAT32
metadata:
{"chroma:document": "These people put fees above customers. When you call you wait on the phone forever. They are rude and unhelpful. If you have a deposit coming and withdrawal coming at the same time. They do the withdrawal first and if it causes you to overdraft they don't care. They want fees. They are horrible. Don't use them. I think the people giving them anything above a one star works for them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4cefe4e28dc94d7ea02f96fd94ee60c1
encoding: FLOAT32
metadata:
{"chroma:document": "The bank branch closes early as crap and not open on weekends at all. The app sucks every single day. It tells me my password is invalid so I have to reset and then it asks for my current password which I cant provide because the one I chose is invalid. They have locked my debit card without notification of doing so on multiple occasions because of suspected fraud."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c144198f32cb45d18cebfcc2a2ed52b4
encoding: FLOAT32
metadata:
{"chroma:document": "BBVA blocked my account through Fraud department, has now taken me over 5 hours to get someone to resolve... still waiting! At 8pm last night (11/22/2017) I tried to pay for some grocery shopping, my card was declined. I received no notification from BBVA at all, despite there being more than enough cash in the account to cover the transaction. I tried the card again this morning at 7am to get Gas, still declined. I had to borrow someone else's car to get to work as I had no way of getting gas. I called customer Services at 7.30 to be told that the Fraud department was the only one who could lift the block and they weren't open until 8."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9b62084b975041538034354e57100a53
encoding: FLOAT32
metadata:
{"chroma:document": "I've been trying to make a payment due to hold on car payment. I've called and recording kept saying, \"Wait for representative,\" and after 29 minutes it says, \"We are having technical difficulties.\" This is the 2nd day. Why is so hard to make a payment. It's ridiculous. I can't wait to refinance my vehicle with another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 99f4be77544c4bf6ac5893b0752c974c
encoding: FLOAT32
metadata:
{"chroma:document": "This so called bank has to be the worst bank institution ever. I have trying for over 30 days to try to get my checking account added so I can make a payment on my loan to no avail. I was put on hold for 40 minutes, spoke so called digital department, customer service. I have tried emailing. Nothing seems to be getting their attention. It is almost as if they are trying to purposely impede me making an on time payment on my account. No solution, they just pass the buck to someone else. Very frustrating :("}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a7c157da76643e7b8f136ed45f0e3f9
encoding: FLOAT32
metadata:
{"chroma:document": "I kept getting emails from Compass Bank informing me of them trying to send me a new credit card for a credit card I had through their bank. I had to call the customer service number twice. The first time the customer service rep hung up on me. The second time I kept getting put on hold. I was trying to inform them that my address had changed from Texas to Florida. I was put through the third degree and they kept asking me question after question relating to everything in my credit file as far back at 1965. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3a739cf2cd5e49e6ace451bfc389082b
encoding: FLOAT32
metadata:
{"chroma:document": "BBVA is the absolute worst and I have even banked with Wells Fargo and thought they were! I am so angry at them I just want to cry and they could care less about their customers. Obviously because their customer service never responds and who has time to wait on the phone for over 45 minutes. Their unexpected fees are deceitful. They charged my savings account $15 for a service fee and $29 in excess transfers... All without me ever knowing they do this. Why don\u2019t they alert us if we are going over our monthly limit which I never did? Then, charged jobs so had to mobile deposit a check, a corporate check and it took over a week to release. In the meantime, I could see they were including it in my account and letting me use my card. Called and emailed numerous times about the hold and release times. No response. Then it\u2019s released and they charged me $340 in insufficient fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1d22ba4459694d42a02df6b163a542f0
encoding: FLOAT32
metadata:
{"chroma:document": "I receive gov't. adoption assistance. I mobile deposited check into my checking account. I was informed MY money wouldn't be available until 4 days later but my check has already been processed??? I don't understand that, I want/need my money! I called bank to have hold released. I had a personal emergency. I was hung up on by rude representative. I called back & a much more professional & understanding representative tried to help me. Every way possible & anything I asked to access my money he would ask his supervisor only to be told no every time. How inconvenient is this!? I had another problem month before with two other issues. I strongly dislike this bank and will be closing my account soon after I receive my deposit. Wrong choice in choosing NBA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c4d39f584fda4cacbd4a91f21f1484fa
encoding: FLOAT32
metadata:
{"chroma:document": "Dealership used BBVA Compass for a lender when I bought a used car. BBVA Compass has been a nightmare. First, their online payment system (for car loans) is apparently from 1978. They ALWAYS show one amount due (or mysteriously overdue, with TONS added for late fees) on their website, then they will say a different amount when they call you on the phone. And yet, there is always a third (and different) amount when they send you a letter! I've asked them at least three times for a full printout of my payments since the loan began. They simply will NOT send that to me - nor can I access it online. I firmly believe (but cannot prove it) that they take some of my payments and do not apply them to my loan. By the way, if you try to call them... GOOD LUCK!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 705c55a040ae4c71a56dc98ccb6b9b2b
encoding: FLOAT32
metadata:
{"chroma:document": "The representative of BBVA Bank that I spoke via phone was very knowledgeable about the issue I was calling about. She knew her stuff and was able to resolve my issue quickly."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed0a047ecb934983a966b441975e7180
encoding: FLOAT32
metadata:
{"chroma:document": "The employees are always friendly and helpful. The financial advisers are always ready to help with questions. There seems to be a branch in most cities and their summaries easy to understand."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7a5548d280c74290a14f7b8ddea70b46
encoding: FLOAT32
metadata:
{"chroma:document": "They always call me by my first name, they are on the spot to rectify any issues that arise, and do so fast and cheerfully. This is perhaps the first bank I have loved having my accounts at... they are personable, efficient, personal, and I have never had an issue or problem that was a large one."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a351c8522d4f414ab51284a43d0bc6d2
encoding: FLOAT32
metadata:
{"chroma:document": "Worst financial decision of my life has been to join this bank when I got lured with their 1.99 % fixed HELOC rate for 12 months and with zero closing cost. There are too many fine prints and never explained the truth. They also charged early termination fee right in the beginning and refused to refund even though my HELOC is still opened with them after a year. I will be exiting soon and I wonder how will I sue this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 421ef7228ad046b5bfbe6402c938bc93
encoding: FLOAT32
metadata:
{"chroma:document": "I have had nothing but trouble with this bank since I opened my checking account. Customer service is clueless and untrained. This bank wouldn't help me with numerous unauthorized PayPal transactions. This time they tell me I owe them $40 for them declining a $5 purchase after I had accidentally swiped my debit card instead of my credit card. If you choose this bank. Be sure to watch it closely."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5f9bb0c70d1149988596cced7a3c7176
encoding: FLOAT32
metadata:
{"chroma:document": "I would give less than one star if I could, now I see why they are so poorly rated. Really! So I made a deposit into my Compass bank account on June 19th, got a receipt for the deposit, and today I find out that the money was never put into my account and that they are \"researching\" it... BTW, they do have copies of each of the checks that was scanned in with the proper account number on the back. But they don't know where the money went, so they cannot credit my account until the research is complete, which could take how long? Beware of Compass Bank! Do not bank there!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4dcc7ea0159f454685d7d83ba2fa74b0
encoding: FLOAT32
metadata:
{"chroma:document": "It took more than 15 working days and going to issue a replacement debit card. This bank as big as it is should be able to issue a replacement debit card from any of their branches. Smaller local banks do. I cannot even use my smartphone to withdraw money from any of their ATM machines like other banks do. Most of my online accounts got cancelled because they cannot deliver to their promises. A great total inconvenience to my daily schedule & transactions. Along the way during my inquiry of the E.T.A status of my replacement card, I asked what would it take in the future to expedite this kind of request to be processed faster, I was told that I have to pay $50.00 for the service. What a joke."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 87211800ce8a4945a66b4c1e0457eb37
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible customer service. I purchased a car in 2016 and received financing from BBVA Compass Bank. In July, 2016 I got divorced and legally changed my name. I called to find out what I needed to do and they told me to submit documents to them and once processed I would have to pay $12 (to change my name?!). I submitted name change documents to them multiple times over the next 7 months, each time they claimed they could not read it, or they needed something else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86d14febb6444e63aa8d40170cc723bf
encoding: FLOAT32
metadata:
{"chroma:document": "WARNING: Stay away from BBVA Compass! I opened an account at BBVA Compass in August of 2010. I have the original paperwork that clearly states there are no service charges. I received a letter in March of 2011 that also confirms there are no service charges. In May 2017, I received a statement dated April 1, 2017, indicating that a $15 monthly service charge was removed from my account. This was the first letter regarding the account since 2011. After making a few phone calls I learned BBVA Compass changed the account, without notifying me, and has been taking $15 a month for years! I know they have taken at least $450, but they are refusing to provide a statement showing the full amount. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3e72b13463cf41a5b71067c972dc306f
encoding: FLOAT32
metadata:
{"chroma:document": "BBVA Compass Bank held lien on a vehicle that we purchased. We sent them the payoff and they mailed us the title, but it was lost in the mail. I called to check on the title status and if necessary get a duplicate title. This is where the REAL problem began. I have been promised that I would have a new title in 6-8 weeks. It is now over 6 weeks later and they have still not processed this lost title. They just sent out the lost title paperwork (6 weeks after promised) and are now telling me that it will be 6-8 weeks for me to get a title. I have all dates and times documented and HIGHLY RECOMMEND that you do not do business with this company. They have continually and blatantly lied to me. DO NOT LET THIS HAPPEN TO YOU!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9fa3f64ecd7f4d56852ebf3cb56e53be
encoding: FLOAT32
metadata:
{"chroma:document": "Pictured it, credit scores of 780 and 850, both employed, household income in the 6 figures. Home equity loan department and mortgage department don't work with each other or speak to one another. This is the same bank. We are sending paperwork to both departments multiple times in 9 months. Credit scores have to be pulled 4 times during the span of 9 months, twice by each department because the departments are not allowed to be efficient and communicate. Paperwork and paystubs keep expiring."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6b1a38fe33554b05a7a3c839608c3abe
encoding: FLOAT32
metadata:
{"chroma:document": "I called BBV Compass Bank to make a payment. The guy I spoke to you could hardly understand anything he was saying, I asked if he had allergies or a cold and he said he did but his words were all mixed up like he was on drugs. He asked right away for my routing number on my check. He didn't ask for my account number and once I questioned that he then asked for it. But then went on asking for my bank account number so he can withdraw money from my bank for the payment and that is without giving me my balance until I asked him for my balance that is due. My balance was $80. And he said 800. All of this may be really leery if this was actually the BBVA bank I had actually called. I asked for his name, he said, \"Juan.\" Never doing business with them again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2aa74d57a34a44b794ed0d1f09f1b55c
encoding: FLOAT32
metadata:
{"chroma:document": "Bad customer service. I have a auto loan with them. I lost my job and got behind on my payments. I called to make payment arrangements, they won't remove any late fee, repo fee, and they charged me an extra $1000 just because... it didn't go toward my loan, it was a dumb fee, I can't remember. I got behind again on my loan but this time I paid partial payments (my notes are $1100 I paid $900) for 3 months. I went to the bank to make a full payment they wouldn't take my payment. I call they tell me my car is in repo status. When I call the 800 number on my payment book they say they can't talk to me. The department I need to talk to closes at 4:30 p. They don't want to help you with payments. It's their way or no way! I had a car loan with Suntrust bank they are so good and nice. BBVA bank are rude, bullies, and don't care about their customers. DON'T BANK WITH THEM!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d7d32ff11eeb4c838b50f552a6258106
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is terrible. Setting aside many, many of their terrible policies, the last straw started when they refused to accept a Cashier's check for a loan payoff because an employee of the bank that issued the check made a small notation on it. As if that wasn't enough, I then had the other bank wire the loan payment to BBVA Compass, who received the wire and confirmed to me over the phone that it had arrived. Then, without attempting to contact me, BBVA Compass returned the wire payment to my other bank, one day before the regularly scheduled payment was due and without giving me any notification even though I was in contact with their Loan Department several times after they received the wire."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 63ff45e8f3e84cd59106d457b45c7579
encoding: FLOAT32
metadata:
{"chroma:document": "People here at this branch are very unprofessional and unethical. They never deliver on their promises. Brian, the bank manager, a very unprofessional person and a slacker, he lied several times and delayed our loan process and our commercial vehicle registration, and we suffered a heavy loss. He would never accept accountability, and the bank seems like backs him up. I don't recommend banking with BBVA, go with BOA or Chase. Thanks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7431645fef7848daaf36be93a2f68ee5
encoding: FLOAT32
metadata:
{"chroma:document": "Worst experience of me! If you are looking to refinance or get a mortgage do yourself a favor and research Bbva Compass the horror stories are endless. It's unbelievable to witness upper management nonchalantly admit their ineptitude and incompetence and then point you out as the problem. WATCH THIS COMPANY!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 093cc1ab69f742bab8e792fa04ed7757
encoding: FLOAT32
metadata:
{"chroma:document": "I have had an Auto loan with Compass Bank since 2012. This loan was set up on auto pay so I have not missed a payment, nor ever late with a payment since the loan inception. I called asking to have one payment moved to the end of the loan as I am unable to make this month's payment. Compass Bank was not willing to accommodate my request after 4 years of timely payments. This, in my opinion, is unacceptable as a financial institute. Any financial institute that is TRULY INTERESTED in maintaining customer satisfaction would accommodate my request. My wife's bank has done it for her, not once, but twice. I will never use Compass Bank for any financial needs in the future, EVER. I will also discourage as many people as possible from doing so as well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 970ac77fb492487da925c134df66b332
encoding: FLOAT32
metadata:
{"chroma:document": "BBVA has very helpful, polite, knowledgeable people. They do almost everything electronically or through the phone and it makes it very convenient. The customer service people assigned to me were very professional and always kept me informed about where I was in terms of completing the refinance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f000c9fac5674c6aa5e1890fe7eb8417
encoding: FLOAT32
metadata:
{"chroma:document": "I have never had a worse experience getting a loan in my life. My husband and I applied for a loan to build a new office building and purchase some land for his business. We have gotten many loans in the past. Once the loan process got started we were passed around from 5 different people, everyone seemed to be out of town and when we went to close on our loan we were assured that everything would be done. We sat at the closing office for 30+ minutes waiting to close, but BBVA Compass did not have all of the paperwork completed and so we had to reschedule our closing to a different day, which the seller was not happy about. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cde60b6ba7274727af2534fbdf81591a
encoding: FLOAT32
metadata:
{"chroma:document": "My card was compromised and the only reason I knew this because I was doing online banking. The company didn't flag the purchases at all. Six of them in large sums from the same company overseas. I had to cancel my card, call them and inform them that I had pending transactions from overseas in large sums. Of course they let all of them go thru. I have a feeling this is going to be a long ride cause I have contacted them at least five times and haven't gotten paperwork to dispute the transactions. My credit score is being affected by this crap and do you think they care. After I get this settled won't be doing business with their credit card company again. I have lost trust in the company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f3623d26af94e74870ee6057077ac4f
encoding: FLOAT32
metadata:
{"chroma:document": "I went to the ATM at night to make a cash deposit Coz I work and don't get off while the bank is open. I put 400 in the ATM. The ATM said, \"Your deposit has been retained\" which seemed suspicious. I check the balance and it didn't reflect any new deposits. I called customer service. They said It will take 10 days to check the ATM and for and action to be taken business days. I'm glad I have two jobs and no bills due or I would be in trouble. I asked customer service does this happen regularly. They said all the time and that is there protocol. I figured I should speak up since they don't care if your bills become late. It don't affect them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2622dd8263694b988f0a86691ce1b670
encoding: FLOAT32
metadata:
{"chroma:document": "Their loan organization in Alabama is totally inept. Unfortunately they give a bad name to the local branch staff that is hard working and competent. The folks in Alabama should learn about customer service and how to provide timely quality work. They don't have a clue how to do this. On top of this they cannot even correctly process loan payments and tell you that the mortgage payment form they send you is incorrect and tell you that you have to call every time you make a larger escrow payment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 55a65e4a5f264941a2cd47c9333c97db
encoding: FLOAT32
metadata:
{"chroma:document": "I recently got caught up in NSF cycle. I have three $3.00 transactions that were pending for 3 days. Since I had car note that was about the be drafted I put a night deposit to cover this amount. The bank processed my 3 transaction and put my cash deposit on hold for 7 days. This causes me to have NSF fees that took me a moment to recover from. I try not to live in overdraft, but it happened. I feel my attempt to correct this mistake was met with resistance. Does this bank like a poor person like me caught in 38.00 extra overdraft fees. When all of the transaction went through I ended up with 3 Overdraft fees. My check deposited but they held my cash deposit for what they call excessive overdraft fees. Well I try not to complete any transaction that are not debited, the pending time is too long. Seems like a trap to me. This has never happened to me in all my years of banking."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23aa39ce5b8945559d75c374ebf1eb44
encoding: FLOAT32
metadata:
{"chroma:document": "BBVA Bank states that they do not use ChexSystems for verifying but they do use the credit bureaus to make a determination whether to approve you for a checking account. I've had lots of problems with finding a job and after I did and even started a legitimate and successful business, BBVA turned me down because of my credit score in TransUnion. Beware..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 47896c95e1d54d77bf106755eb036254
encoding: FLOAT32
metadata:
{"chroma:document": "After discovering that there had been fraudulent activity on my account, I immediately contacted the bank, who said I had to file a dispute claim and that they would send me the forms. They didn't. I contacted them multiple times via phone and their \"secure messaging service\" and each time the service person did not seem to understand what to do. I went to the bank branch, where I was told there was nothing they could do. Finally I received the forms, filled them in and returned them. Still nothing happened. Two months after the initial incident, the fraudulent charges are still on my account, accruing interest. Every other card I had fraudulent activity on, typically the card issues would contact me first, and upon reporting a problem, the charges were immediately frozen. With Compass I get the impression they really don't care. I canceled my card and will probably change my accounts to another bank as well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 50daf82f7a7942838ab3aeea39de1a75
encoding: FLOAT32
metadata:
{"chroma:document": "I have an auto loan with BBVA Compass Bank and the only way to pay is by using their 1800-customer service call centers which are located in Puerto Rico, Columbia, and Texas. I found the call centers take calls for other companies as well. For the past 3 months I have been trying to pay the auto loan payments but each time the I call it seems the representative enters my information incorrectly. My bank is rejecting payments because the account numbers entered are not correct. At the same token they charge $15.00 for each terrible service. I've been trying to resolve the matter but its useless. Every rep I speak to gives the runaround and says a supervisor will call. Supervisors never call to resolve the matter or to give payment options. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2402718ee8fd4698963dedee67a2ca4b
encoding: FLOAT32
metadata:
{"chroma:document": "Dec 20 2016: received robocall from BBVA impostor, stating my acct. compromised and stating my Social Security number! This reported STAT Dec 20 to BBVA. Then Jan 4, 3 more texts from BBVA impostor, same breached social security info. I am Senior, bank only by check. Called BBVA Jan 4, told this a known problem, and poor resolution. BBVA offered no solution. Have had to freeze credit and worse issues."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ee4eeeac0ca14d4897801c1117b1f0f3
encoding: FLOAT32
metadata:
{"chroma:document": "I applaud KeyBank for ease of use of their online banking service, especially the use of keeping login simple with security questions rather than an annoying \"code\" to be sent to one's cell phone! I hope this trend continues."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 479749da2c3b4c389b6df1633d824129
encoding: FLOAT32
metadata:
{"chroma:document": "When I had a debit card they didn't let me know I went $2.00 over the spending amount until they added fees for a total of $750.00. 2 times they locked me out of my online account for 24 hours and made me change my password because they felt like it. I went for a $10,000 loan, having over $50,000 in the bank and they said NO? When I got an annuity they tricked me into signing a form so they could get full control of all my money (1,000's of $$$$) when I pass away! When I went to withdraw money, they refused to give me the funds in cash, they insisted I take a check? I do NOT trust them with any of my money, nor would I recommend them!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bcd46a42669c47009a8e56c5bb828d2e
encoding: FLOAT32
metadata:
{"chroma:document": "I opened Savings account online using a promotional code that I received by email from Keybank. I then contacted Keybank through chat to confirm my eligibility for the offer. Kaylee from Keybank confirmed meeting all the requirements and attached note to the account referring the promotional code. I contacted Keybank after more than 90 days to follow up on the reward and Lindsay in chat refused to process the rewards saying that the promotion was not used when the account was opened."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f58ad000118146febeeba30289ecb212
encoding: FLOAT32
metadata:
{"chroma:document": "Stay away from KeyBank. Worse customer service ever and. They holding to my funds and not releasing it to me. Can't get help and no one is actually trying to explain why they are doing this. Worse bank ever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f621e481081f445d89b031986f823703
encoding: FLOAT32
metadata:
{"chroma:document": "I would give zero stars if I could. They put a hold on a mobile deposited check. 500 bucks. Called over 10 people with customer service and the banks themselves. Zero help. No reason for the hold. My boss said they took the funds from her BECU account the day after I deposited the check. No one knows why they are holding it. They said 9am next day deposit. Then it said May 22nd. Then May 26th. Still nothing. They claim they can't cancel it. I couldn't buy food or pay bills that are now late. Once it deposits I will be closing my account. This bank is horrible. Zero problems for almost 4 years. Until they stole my money. Wow."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 16f4e71586334c3c868fed49f46938af
encoding: FLOAT32
metadata:
{"chroma:document": "My secured credit was 39.00 over limit 339.00..I transfer 65.00 from my KeyBank checking to KeyBank credit card. It showed me available balance of 20 something bucks. 10 minutes later I transferred 170.00 to credit card the same way, it showed my available balance 194.00. That night I purchased food for 24.50. The next day trying to get a hat and gas, my card was declined saying no available balance and deposits still pending. How was I able to buy food last night if that was so.. Keybank didn't know anything, I talked to 3 different people with 3 different answers and I still didn't get it resolved. Had to call a buddy up to loan cash for gas while stuck at the station..First thing Monday I'm switching to another bank and use their services..A bank that can solve problems."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5593fc5fe1404d1e9984e6813f282149
encoding: FLOAT32
metadata:
{"chroma:document": "I received an advertisement in the mail to receive $500 for opening a checking account with one direct deposit before 12/9. I opened the account on 11/15/22, so I had to have the direct deposit completed in 60 days from 11/15/22 which was before 1/15/23. When I attempted to request the transfer of my direct deposit to my new Key account, the website stated that the NYS website needed to temporarily suspend service beginning 6pm Wed Dec 21 until 7am Friday 1/6/23. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 38b6582050eb42428799d633535dd98f
encoding: FLOAT32
metadata:
{"chroma:document": "100% never been so dissatisfied with a bank in my life. First off, I accidentally forgot to transfer money so a check would clear, so they took my online privileges by locking my online access. One time this happened! After 3 weeks my employer deposited $2,800 dollars, but because I couldn\u2019t access my account, by the time I figured it out a week later, the day I called they conveniently closed my account and won\u2019t give me a straight answer as to where my money is. I just want everyone to know this is how they take care of their customers. They suck!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b56514ccaa8d44ff89ad1eb1a110c3f0
encoding: FLOAT32
metadata:
{"chroma:document": "In March 2018 I was involved in a roll-over truck accident and was hastily deemed fit for service by the Gary, IN emergency room. After 2 months the pain and swelling wouldn't go away and it was revealed I had broken my back in two places. Indiana I discovered has difficult workmen's comp procedures whereas it took 5 months to begin followup treatment/therapy. The WC doctors here in Indy released me in November but since then I had worked a series of unsuitable low paying jobs that were always tormenting my weak and painful back. I'm reasonably sure I have gotten to the point I can hang on to my current job and signed up for checking/savings. Then the horror show began."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f821cba9d90342bb93dcc9e52dcfac24
encoding: FLOAT32
metadata:
{"chroma:document": "They forced me to set up an auto pay on my loan. So I set up an automatic payment from my usual bank. They went into the account to do an auto payment and say there were no funds available (there was more than two payments worth of funds in the account), so they then turned it off and didn't tell me. (They say they mailed a letter but I never received it.) Never called me to say my payment was late or sent any email telling me it wasn't paid. Then put a derogatory mark on my credit report and they will not remove it. Just to make it more irritating they have been charging me $15 a month on my savings account due to lack of activity! As soon as my prepay off penalty time frame is over I am moving my loan to another institution as fast as possible. THIS BANK IS WHAT GIVES BANKS A BAD NAME!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 625e4edf9d1c44b997a2605c93082975
encoding: FLOAT32
metadata:
{"chroma:document": "Don't set Zelle up through KeyBank. They will hold your funds for over a week and say they can't do anything to help. They insist that it is Zelle who controls the funds once sent but they are misinformed. Every person I talked or chatted with gave me a different response. They ALL need training. They are all robots."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1b473393633b438baf056cf2e63ff8ad
encoding: FLOAT32
metadata:
{"chroma:document": "My checking account was scammed via my debit card. I had made 2 donations to a charity and both times there was a charge attached without my knowledge/acceptance. One was $105 and the other was $124.99 with the names of two different companies. After disputing the charges, I was told that the Research Dept. found the charges were legit. I did some research of my own and found ample evidence that this was all a scam. I continued to push and was sent to the Executive Office and they did their version of research - sad and ridiculous and I would be embarrassed to send me the unreadable documents that they say substantiate their decision to deny reimbursement of any charges. This is a sham and it is obvious that KeyBank does not care about their customers who do not have thousands of dollars in their bank. Please look around for more options. I have been a customer for more than 20 years, but I'm done with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c8ad614a14f547979a387e0d0dbe2cc2
encoding: FLOAT32
metadata:
{"chroma:document": "I had a truck loan through Keybank. I bought a new vehicle on May 17th, and the remaining two years of truck payments through Keybank was fully paid off. On May 26th, they still took the $500 truck payment from my bank account anyway. I called immediately, expressed my frustration that they stole $500 from my account right before Memorial Day weekend. I'm a father of 4, and $500 is a lot of money to be missing. The first customer service rep I talked to told me, \"I don't know why you're so upset, it's not like we can keep it.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9c4cd824d65d4634968fe88c819e95e8
encoding: FLOAT32
metadata:
{"chroma:document": "We began using this bank recently, it sounded so good at first! I was not aware that if you have anything on Auto pay, and there is not money in there, it will deduct anyway, allowing you to go negative. Most recently I had 308.00 in overdraft fees for a 2 day period. My paycheck went in and due to the overdraft fees I had a little over 100 left of my paycheck. Everyone I spoke to said it could not be helped. The man at one branch told me every bank allows auto pays to come out, like I should have known that. Well my previous bank sure didn't! Things are expensive enough in the world, yet everyone's income stays the same. And your own bank is taking money and now there are even more bills you can't pay. I am beyond disgusted with Key Bank. I will be looking for somewhere else to do business because they will rob you blind and not care. Look somewhere else if you are looking for a new bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0f0fb8d800244852be2f63d2df8fe10f
encoding: FLOAT32
metadata:
{"chroma:document": "Transferred recently to this bank, thinking of all the things they offered sounded great. NOT. Warning! This bank is a scam, my account was overdraft once, but they didn't send any notification stating it was overdraft, so I move money from my savings to checking to cover any negative balance, then they proceed to charge me $240 in overdraft fee! When I made sure I paid the negative balance and even had extra money just in case. Do not open an account with this bank, they will take your money and leave you hanging dry! And no, they will not reimburse you the money, they will tell you they can't help you with anything. Read reviews! Save your hassle of signing up with a Bank that takes all your money! Had to immediately close my account, since they left me with just 10$ in my account, a single mother that lives paycheck to paycheck, I will make sure everyone knows about this!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ca0272b61ddc40efa5cf518a807933d8
encoding: FLOAT32
metadata:
{"chroma:document": "Warning. I went to Key Bank on a Saturday to deposit, in person, $6500.00 so I could buy a car. When I arrived, I realized that the bank was closed. I decided that I would have to make my deposit at the ATM if I were to buy the new car that day. I had all $100.00 bills so I thought it wouldn\u2019t be important, (Boy was I wrong) I inserted my ATM card and put my money in the ATM, I could hear the ATM counting out my deposit then all the sudden the machine beeped and started spitting out money. I didn\u2019t know what had gone wrong just that something did."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a3c08a2154b0492d9a679cb01152dbba
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank was fine when I opened my account in 1996. That didn't last long. Key Bank is all about hidden, weird secrets & way too many fees. Zero accountability & they profit from their poor customers. Really pathetic. Community & caring... That is smoke & mirrors."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 08a920d0983247a4be88f2261453807a
encoding: FLOAT32
metadata:
{"chroma:document": "A MUST READ REVIEW!!! My brother in-law passed away in December 2020 and had checking accounts at the KeyBank in Martinsville, IN. My husband is the Administrator of his estate and KeyBank even fought him all the way. After thorough research of his accounts we found numerous occurrences of fraudulent activity. When KeyBank was notified all we got was the run around. The regional manager wouldn't even talk to us and the manager of the branch was the one that let the fraud occur. Eventually, all the branches were informed not to speak to my husband and especially myself. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2dff6bf50a342ffa6119ca175123192
encoding: FLOAT32
metadata:
{"chroma:document": "I had my checking acct closed and received no notice. When my tax return direct deposit was sent to the bank they didn't contact me. They didn't decide to deposit it to my savings that was opened st same time. They sent it back so that I would have to wait another month to 2 months to wait for a check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ac8b9b3985074234a9a87f8963f0a249
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is horrible from its mobile app to its service. Do not make a mistake and overdraft your account. 4.50 overdraft earned 38.50 cents. Unreal! Wanting to check your account on the mobile app? Nope it always seems to be unavailable or having a system error. That is if you can get it to load at all. Are they trying to be bad? Cause it sure seems like it. Even the customer service is lacking."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c1a5efe66f44b55a122c6a36818f5b0
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank is a rip off, do not trust them to do the right thing. I was making payments every two weeks in hope of paying my truck off sooner. They kept the extra money on hold every time until it added up to a full payment. It was supposed to be going to principal. When I called them out on it, only thing I got was, \"I'm sorry.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 05cd1d816a44431386ad10bee366450c
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank is the absolute worst bank I have ever used. Customer service is terrible. Platform is terrible. Website is horrendous. No matter how good the rate looks don\u2019t use them! It\u2019s not worth it! I had direct deposit for 4 years and constantly was getting charged late fees. You try to contact customer service and not only is no one available but when someone finally contacts you it\u2019s like talking to a tree. Zero intelligence no common sense. Awful awful awful bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: acf3f320ef9048be8198cc0ea57c38cd
encoding: FLOAT32
metadata:
{"chroma:document": "This call I made to make a payment was ok... I was behind my mortgage payment due to Corona virus problem. I took the forbearance program. At the end I was ready to start making my payments, but they did not want to accept the payment. They didn't want to accept my payments, but rather foreclosure my house....saying I didn't qualify for any program. They wanted all the money at once or foreclosure...no matter what the law says. Customer service at Key bank are the worse in my opinion. There are some people there who are just waiting for a client to be in a littler bit of trouble to start sucking their blood like vampires."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b03214639f424f37853d0af8f2f6392a
encoding: FLOAT32
metadata:
{"chroma:document": "I was scammed by this bank. They charge you upfront for loan fees then change their product and offer. If you complain, it doesn't matter since they already made their money. Very unprofessional. The beginning start with a certain agent, then the following communications is with a different agent. They can reach you but you can't reach them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e04da52c15714ca8a237aebbe552df40
encoding: FLOAT32
metadata:
{"chroma:document": "KeyBank keeps charging me overdraft fees when I only overdraw by a couple dollars. I wasn't aware that the overdraft fees would cost so much. Why can't KeyBank inform us about these things before we go and overdraw our accounts? I will never recommend KeyBank. Do not bank with KeyBank. Sincerely, Disappointed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0066f64e4ec045fdb3b387be0679cdbf
encoding: FLOAT32
metadata:
{"chroma:document": "I have tried to close an account with Key Bank for 5 months now. I have talked to 10 different staff members at this point. Two members who are from the executive office. The story as far as how the process to close an account keeps changing. The first few representatives initially insisted pending charges had to clear and the balance to reach $0. However, when this is done a charge is processed and fees are charged to lock a client in a fraudulent and costly loop. Upon realizing this I contacted members who supposedly maintained higher positions in the organization. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23f6bcbc3270450eb2f4b3533ab6eb1e
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank is the worst bank on planet Earth I was charged $33 overdraft fee plus a $38.50 tear to overdraft and a 28.50 recurrent overdraft for a .67 cent. This has happened 3 times in 1 month. PLEASE DON'T BANK KEY BANK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 342d81a6e87244ecb97c073eb33550ac
encoding: FLOAT32
metadata:
{"chroma:document": "I did a mobile deposit on the 21st of August. It is now the 27th and I still do not have access to my paycheck. I have contacted customer service and I have also contacted executive offices and no one has been able to assist. I work for a hotel chain that has luxury properties throughout the world and I have been told that my paycheck is fraudulent. They have refused to call the 800 number on the front of the check to verify it which would solve the whole problem. I was actually called a thief, and yes that word was actually used by one of the customer service agents. I have made several phone calls. Nobody's helping. Stay away from KeyBank!,"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b227bf45d35c4dfa95d156a4ed6e577f
encoding: FLOAT32
metadata:
{"chroma:document": "I was handling the affairs of a family member who had passed away, and had trouble at every turn, until I entered Key Bank Southwest Branch! Christine ** and Deborah ** provided amazing customer service! Thank you!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 67396574f02748e8b99dd6d2aa3af043
encoding: FLOAT32
metadata:
{"chroma:document": "On July 15th 2021 at approximately 12:30 pm I called your Keybank branch on 33 3rd street Troy, NY 12180. ** took the call. I proceeded to let Mr. ** know that I was a client of the bank and I was attempting to wire money from my personal checking account to one of my business partners personal checking account. Although I use multiple banks and have multiple personal and business accounts for the various companies I own and operate, I\u2019m partial to Key bank and that specific location. It used to be a HSBC then First Niagara and I\u2019ve had an account at both of them before Key bank arrived. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d5a5ad057e0b44c5af82757301c0c4d0
encoding: FLOAT32
metadata:
{"chroma:document": "Well here we are again waiting for KeyBank to put the money that Washington State paid them for my unemployment on my card. It has been about 30 hours since the money was given to the bank and I still have nothing. Rent was due yesterday. They extended until today but I won't get paid until tomorrow at the soonest because for whatever reason, they hold your money and don't disperse it when they get it. I would have to guess that I have something to do with the money that they are making by using our money to generate money for themselves at our expense. I wish the Washington state would pull out of the key Bank situation and shut them down for the fraud that they're committing against the people who are depending on unemployment benefits."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48722399f703450b8940ee9453cec1df
encoding: FLOAT32
metadata:
{"chroma:document": "I've had a Key2Benefits card since 2013. My state uses the system to manage child support payments. In the eight years that I've been a customer, I have successfully logged into the site less than 10 times. Per the customer service agent I spoke to today, the site is very glitchy. I've tried resetting my password, recovering my user name, resetting my PIN, using an incognito window, accessing via Microsoft and Apple products, and everything else customer service has recommended with no success. Every time I try to access the site, it's a 30-60 minute waste of time. I can't believe the federal government thought this monstrosity of a website was a good idea for processing stimulus payments."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb01973c89c047438c7337f6b7c77cb9
encoding: FLOAT32
metadata:
{"chroma:document": "Two months I closed out my checking account and tried to  close out my credit card. Key Bank wouldn\u2019t let me. Said I have to wait for them to make sure I don\u2019t have any outstanding credit even though I had no money in my checking account because I had already closed it out .So I called them again why they have not sent me my money they owe me on the credit I have remaining. This was in March. Said I didn\u2019t close out my credit card account. So now it\u2019s April they finally closed my account out. Said it would take 10 business days so I waited the 10 days. Still no money. I called this time to talk to a supervisor. She told me there was a glitch in the system. Said I would have to wait to get my money. So what do you think. Dishonest. Never bank with Key Bank And have their credit card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ee888faa902f41f5ae62b552df04686f
encoding: FLOAT32
metadata:
{"chroma:document": "Be Very Careful With Their Promotions. Opened a KeyBank Checking account with a $500.00 Promotion. The catch was you had to deposit $500 dollars within 60 days. Here I was, having all my payroll checks from a part-time job deposited within 60 days. The checks all totaled well over $500. This was on 9/22/2020. I called the bank after 90 days and they told me it could take up to 6 months to get my promo check. I called again on April the 26rh, 2021, and was told I did not qualify because I did not make ONE deposit of $500 or more... Seriously? I had all my payroll checks deposited within 60 days. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 19438783814345aaa32bee3b47ff9da6
encoding: FLOAT32
metadata:
{"chroma:document": "I have never experienced such poor and careless customer service in my entire life. I was automatically signed up and issued a Keybank account to receive the unemployment benefits I recently started receiving. It's now mid April and my very first unemployment deposit was made to the Keybank account on March 3rd. After sending to wrong address the card was cancelled immediately but took numerous emails. They sometimes responded to asking for specific documents to verify my correct address. After sending appropriate document that was approved ... I waited over 3 entire weeks and still hadn't received replacement card. After inquiring about this ... I was told I had to send appropriate documents to verify my correct address AGAIN! After doing so ... I was told the new card would be expedited and expect to receive it within 2-3 business days!???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6c9b9d5c00414f958c2e879572c09e2c
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank is by far the worst bank ever. I will never do business with this bank again. Every time you call you're on hold from anywhere to 20-45 minutes. Then you speak to a rep and they are absolutely no help at all. I spoke to a Kaitlyn. She was rude, she filed a dispute that they gave me credit back for then took my credit back from me with no letter or any communication informing me of this. Needless to say I closed my account with these clowns. Do not bank with key bank. They also steal people's money by double charging your account and acting like it was a bank error. They are a huge scam!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4fcfb919aca642fe99ae5d404afa61c2
encoding: FLOAT32
metadata:
{"chroma:document": "Tried to open an account. Lady was clueless and didn\u2019t know how. Had to wait four days before she had instructions. Then set up account wrong. She told me it would be two more days for them to fix the account. So told them to just give me my money back and forget the whole thing. I never left the bank, never received checks or a debit card. They refused to give me all of my money back that day to close the account. Don\u2019t ever go to Key Bank in Thornton as they are completely clueless, and management doesn\u2019t know what they are doing either."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1745ce0e93fa4a6ba0d40b762877d1a2
encoding: FLOAT32
metadata:
{"chroma:document": "No matter how many times I update my account with notes regarding international travel, my debit card is always shut off. I work abroad and am always using my card in foreign countries. Despite knowing this, my card is continuously turned off due to \"suspicious\" transactions. This last \"suspicious\" transaction was an 84 cent tip for an Uber driver. Tips on Uber are routed through their international headquarters in the Netherlands, and, because I had only told the bank I was in Colombia, they turned the card off leaving me stranded, alone, at night, on the Colombian streets with no way to get home. This bank operates at a 1977 standard and is useless in 2021. Making matters worse, the only way to turn your card back on is -- you guessed it -- through your US phone number. (Apparently, the bank can't afford to make international phone calls.) I am continuously disappointed (and put in serious risk) because of this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7252d812a11c4fd5a1dac5708962f430
encoding: FLOAT32
metadata:
{"chroma:document": "I bought my truck last year and it was financed through Key Bank. I had a habit of paying my loan at the last minute. Only 2 or 3 times it was late. As soon as the date was up the company called my work 3-4 times a day asking for me. I called the company several times to tell them to stop calling. They even called after I made a payment! I put it in writing to stop calling. For months they called my work. The company said they only had my work number after I changed it to my cell, several times. I just refinanced and thank goodness."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86087372b9d44d128500efbc62a889fd
encoding: FLOAT32
metadata:
{"chroma:document": "I am going through the Unemployment Insurance thing with KeyBank also. I get my puny checks no problem. Once they add the 300 dollars, they didn't pay me the first two checks. The total is $843, KeyBank rep tells me, \"I see $600, I see $550.\" Those checks are one and they do not add up to $843. $600 was Stimulus duh, and 550 was a one-time payment for making us wait 10 years for our unemployment payments. I talk to KeyBank, nobody knows anything. Nobody will talk to anybody or nothing. KeyBank hung me out to dry and I am sooo done with these antics.. Go Credit Union. They treat you like a human!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66a8117c703c46f6ac6f93ceecfc3263
encoding: FLOAT32
metadata:
{"chroma:document": "After spending the last two days on hold and numerous hours speaking with representatives from KeyBank it has come to my attention that there is possibly a Nationwide Unemployment Fraud taking place that needs to be looked into further. I am bringing this to Consumer Affairs because I am hoping that this is something other people can be made aware of the current situation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f6b54cf74257431fa56b6c83b10f9f1c
encoding: FLOAT32
metadata:
{"chroma:document": "I discovered on 1/31/21 that someone had made fraudulent ACH transfers on my card clearing out my account. I only discovered this when I went to check my online account and I was locked out. I called the number on the back of the card and the automated system said my balance was $45 dollars. I was immediately alarmed bc there was over $2000 in my account. I call back to speak to a representative and she notifies me that on 1/28/21 my PIN was changed and from 1/28-1/31 $500 was taken out each day amounting to $2000. She continues to tell me that it was done through an ATM which I explain is impossible because I had the card in my possession. She says the card can be spoofed and proceeds to try to pass through a fraud claim but kept getting a prompt from the system saying they cannot verify my identity. She tells me to call back the next day."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea52feabc72d4c9aa45df1305b94678b
encoding: FLOAT32
metadata:
{"chroma:document": "This Bank is completely and utterly worthless. I'm not sure how or why First Niagara even got bought by these clowns in the first place. For starters their website and their computer system is by far terrible. There's no TIMESTAMPS on deducted transactions whatsoever so they can arrange for your deductions to work against you on your account. They secretly double deduct from your account but claim they don't. There have been times with pending transactions that the amount has been deducted and then when it clears you're hit with it again. They also claim they can check if you have incoming deposits to your account which is another lie. Whatever you can do on the online banking aspect is exactly what those customer service reps can see on your account and nothing more.. they \"act\" like they can."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 017f4fd0a01a4ec583003b66aafb6dc9
encoding: FLOAT32
metadata:
{"chroma:document": "Every time I call Key2benefits I get put on hold for hours at a time and not speak to anybody. The one time I did speak to someone they couldn't tell me why a block was on my card and transferred me to a different department only to get told the same thing eventually ending up transferred back to the first person I spoke to and still being told nothing about my card being blocked.. going on day 3 in a row of this same thing, being on hold for hours and just getting no answer.."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d907eb236cf14b25ba2933c7fe164d3a
encoding: FLOAT32
metadata:
{"chroma:document": "This is the biggest fraud that no one in America is talking about because everyone's too concerned with Trump! This bank is defrauding the American public and no one is doing anything about it. Went to Chase ATM for money to buy groceries. ATM with Key Bank Unemployment Card deducts money from my account and gives me no money!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cbfc9df2f9f0443ea4e27ed0aea4b38e
encoding: FLOAT32
metadata:
{"chroma:document": "I was scammed & lost $500 a day for a whole week 7 days. Didn't know till I went to pay a bill-- NO notice from bank. Filed claim 23 days ago & NOW when I call I WAIT on hold for 45 minutes or longer & as soon as someone picks up it disconnects me & last time I talked to someone last week they said wait for letter, but I haven't RECEIVED a letter either. One rep said, \"Hopefully you will get money back\".. My thought is I BETTER GET my money back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c2b35f6a0b5d4fbc969ae3038fc412e8
encoding: FLOAT32
metadata:
{"chroma:document": "Since the implementation of the new ATM system, I have been unable to make a cash deposit. I've told Cust Service and the tellers with no satisfaction. Others are having the same problem. Please advise when this will be resolved."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f855f272ef8346dca819ec9ac4ab191f
encoding: FLOAT32
metadata:
{"chroma:document": "I will never refer any of my family or friends to bank with Key Bank, I will never refer anybody, they charge me for no reasonable reason at all and with the unprofessional maybe racist Customer representative make it worse, they act like they own the money in your account, I remember this one Key Bank representative telling me I can only withdraw $500 from my account, when I was able to call and withdraw $1000 before, and she added period at the end of the statement saying only $500 period, I was so angry. I could not talk her anymore. I had to hang up the phone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ea567fe3faf4e4aa9bf9b6056791910
encoding: FLOAT32
metadata:
{"chroma:document": "I receive unemployment on a Key Bank card... This is the 2nd week that my money is not on the card due to their system... I will never use them again!!! Why do you keep holding my money? Then 2 days after I'm due to be paid you decide to release my funds!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 536da2829e204ac287b34350be0a28fe
encoding: FLOAT32
metadata:
{"chroma:document": "Leave it to Illinois to hire this company to take care of people\u2019s unemployment benefits... The company has no regard for the fact they have people\u2019s livelihood at stake. The customer service is absolutely unacceptable. The mail comes always late. I\u2019m currently on hold waiting for a rep for 57 minutes!!!! This is because the last two reps gave me misinformation because again they seem to not care that people\u2019s livelihoods are at stake. This company is absolutely ridiculous. It is seriously mind blowing how incompetent they are."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e0c16bb89a5443fda31d47851d0923e8
encoding: FLOAT32
metadata:
{"chroma:document": "My KeyBank journey has been frustrating, to say the least: I opened an account 4/2/20 with a sign-up bonus and called KeyBank customer service afterward to ensure I met all of the terms. At that time they told me I had and to give it 60-90 days to appear on my account. I called back after that time only to be told that I had not fulfilled all of the terms and to go into a branch to appeal. I went into a branch 8/26 and they said there was nothing they could do. I called KeyBank customer service back and they said the best they could do would be to look up the call recording in April when I was misinformed, but it was probably erased. They said they would call back and never did."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ebc276f19e1748f39699ca94f9c55427
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give them negative stars I would. First sent it to the wrong address. Then took an Act of God to get another card sent after being on hold for hours and days and dealing with rude customer service agents who didn\u2019t seem to care and hung up on me multiple times. Now have 3 pending hotel incidental charges that were released by hotels almost a months ago and still haven\u2019t returned to balance. Dont put this card on file anywhere for incidentals or deposits. Could really use that $300, Key. You suck."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a303340402c04acf9c19dd44cfb5e484
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account a couple months ago, drawn in by the $200 bonus for setting up direct deposit. We've had nothing but issues with this bank. When you order groceries online, and the total charges change (they didn't have a product, or they substituted with a lower price), they remove the initial charge and recharge you the correct amount. Unlike our last bank, which just updates the charge, Key removes the charge, waits a day or two, takes the money out, waits another day, then the charge shows up on the transaction list."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 85c6bb093ac143ada561c8056f2c8ffc
encoding: FLOAT32
metadata:
{"chroma:document": "This is my third time writing a one star review. I started receiving my unemployment money through Keybank just before the summer started and I\u2019ve had to call customer service well over 10 times for different problems. I recently misplaced my card so I reported it lost. Because my card was lost keybank signed me out of my key2benefits online account. I then waited over a week for my new card to be sent and when I got it I tried to sign it up to a new online account and was not able to. I then called customer service and waited 45 mins for them to answer and ask me all the same questions they\u2019ve asked me the other 10 times. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 94f2b45ce9a0405885b82c67b05e2174
encoding: FLOAT32
metadata:
{"chroma:document": "I took out a home mortgage 15 months ago with KeyBank. The house is worth three times what the mortgage is, by the Bank's own appraisal. 3 months ago I had hail damage to my roof for which our insurance company wrote me a check. The check has KeyBank my name and my wife's name on it and I went to the local branch on Grand Island to get them to sign off on the check, the branch manager refused. I then requested the check to be put on the mortgage and the branch manager refused, the district manager for all of Western New York refused, and the regional President for Western New York refused to accept the check for the mortgage. Unbelievable!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e4b84dd0f92e422486ebc93c12594d92
encoding: FLOAT32
metadata:
{"chroma:document": "I enjoy banking with Key Bank. The tellers are very nice. The hours are constant for me. Saturday hours are a plus. They are about 2 miles from my house. I use the night drop when I need to deposit after hours."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 56ca515be45b496c91ebef0a1e95c5cc
encoding: FLOAT32
metadata:
{"chroma:document": "Banks are so not personal, and my bank Manager Christine knows me and my needs and she has allowed a financial relationship that has been so important to my financial needs. She has helped with new products for myself and family members. This is a great bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1d2c282578a54109b32991d1a16b09d4
encoding: FLOAT32
metadata:
{"chroma:document": "The most predatory and opportunistic bank out there. No money in the account and overdraft protection off? No problem, process EVERY payment anyway to the tune of 40 bucks a process. No limit. Ever. Overdraft protection on? Yeah, we'll tell you your account overdrafted.... 4 days and 400 dollars later because again, 40 bucks every occurrence and we don't show things on our online page until a day or two later, quite often. So you have no way of knowing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: debe1b947c4642eea2ce53b8ba62a4a4
encoding: FLOAT32
metadata:
{"chroma:document": "I cannot access the portal to online banking. I click sign on; and the window says \"loading;\" but nothing ever pops up. Key Bank website said maybe my browser was wrong and that it should accept cookies and be Java script enabled. I have never had a problem before. I called Key Bank. After a transfer and lengthy hold, Abbey from online banking finally came on the line. She asked if I cleared my browsing history. I did that, prior to calling. Abbey said either try clearing the browsing history again or getting a browser, other the Microsoft Edge. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 70c5a9ad468c4e47b9a028878ef8389b
encoding: FLOAT32
metadata:
{"chroma:document": "2 months ago I received a promotion in the mail from Key Bank saying if I opened an account using their code and waited 2 months following all their banking guidelines for direct deposit I would receive $500. What a great deal I thought. How is it that 2 weeks away from the promotion fulfilling its promise I log on to check my account and it shows my account is closed and my balance at 0. Promotions are hoaxes!! Shame on you!! Will never bank with Key again and advise everyone else to avoid their fake promos!! What a joke. I wish I could give no stars for the absolute waste of time and lies from Key bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d0ba3ee3f8ee4aa7a6ccae641a7f75d6
encoding: FLOAT32
metadata:
{"chroma:document": "Looks good on surface but when you get down to the details their service is terrible. Difficult to navigate, awful bank managers terrible phone service. I'm always impressed with tellers, I've used many different branches. Key hires good tellers. But if you work with auto loan reps, etc. it's a different story. And their phone customer service is not good."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 262cfc2ea2a14df79dcdd51c70033b1b
encoding: FLOAT32
metadata:
{"chroma:document": "I have had nothing short of a wretched horrible experience with Key Bank. These people look for vulnerability jump on it and attack you when you're not at your best or if you're just an easy target. They hate their lives and are nowhere near professional. They always make it about themselves and never the customers. I mean how many times can you call customer service or a branch and get a kind respectful considerate agent. Hardly at all within this bank. They virtually are nonexistent. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ace673c6b2ff425c8c2fa7df8585230c
encoding: FLOAT32
metadata:
{"chroma:document": "After being a loyal KeyBank customer for almost 20 years they closed my line of credit because my credit score dropped. I did not miss any payments and did not go over my credit limit. I never got a phone call or any contact from them prior to them closing my account. I still have a credit card with them which is in good standing and a checking account also in good standing. Sad that they would make these hard times even harder for a loyal customer. Stay away!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 268cddada0874424a965e0b5bd426d24
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019m doing this review for my mom it\u2019s based solely on unemployment benefits using the key2benefit debit card. The first couple of weeks everything was smooth then about 2 weeks ago her card stop working...She couldn\u2019t withdraw funds and if she try to make a purchase it says decline. It was so confusing because we were looking at the card activity and there was nothing suspicious (thank god). We called customer service trying to get some answers and after waiting on hold for 45 mins the call disconnect. My mom freaked out lol and added her bank information to have it switched, we called back 2 days later and got hold of someone within 10 mins the guy was super polite and helpful. He said we can wait 7 days for a replacement card or pay $15 for 3 days that\u2019s until he notice there was a DISPUTE CHARGE on my mom card and he couldn\u2019t process the replacement."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a3a3fbfa1d34628a5e3c385150caeb5
encoding: FLOAT32
metadata:
{"chroma:document": "I am highly annoyed an disgusted with this bank that unemployment choose to assist with benefits. First started when my payments was default to the Key Bank. My card had expire since January 2019. And my address had change. The first representative told me I have to send documents as the agency did not relate a change of address to **. I comply and send numerous mail, only to get an email that it was not approved because the mailed was too old or they need a utility bill in my name. I called the number and waited 3 hours for someone to pick up in NYC. After they pick up I got a representative name Karlicia, she said she was gonna cancel my old card and reissue another. I give her my old address and my current address. She repeat it back to me. This all happen around May 24 and 26th 2020. I even mention that I tape all my calls just for my protection. I called on the first and ask when is my card gonna be at my residence. It was past 7 days. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f348d64d0954683a77925af83a6938c
encoding: FLOAT32
metadata:
{"chroma:document": "Worst.. Take your money off right away. Do not put direct deposit or your benefits on this card. All my money was taken out of. Somehow hackers withdrew all the money. This company will not help you at all! Please do not use this card. I am dead broke now. No money. They do not answer phones. Please believe me. Do not use this card or company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2fbe1e98ca64e46a513cf9db660b7bd
encoding: FLOAT32
metadata:
{"chroma:document": "At first I thought it was just a mess up as I'm careful with what I spend, getting my UNEMPLOYMENT being a Single Parent with two kids & being \"laid off\" due to covid-19 & have bills to pay ALONE!!! Soo..after calling number on back of card for customer service (as I TOO) couldn't access website with right user & password ID was told due to \"card status\"...couldn't give info. about account went to trying to reach out to Keybank Customer Service. Knowing they are supposed to be open 24 hrs a day & 7 days a week called & called being put on hold for hrs a time, finally after 2 hr hold got thru to a rep. who asked me One question, she says \"are you reporting your card lost or stolen\", I said \"NO\", to which she quickly replied talking over me,..\"I have to hang up this call then, & keep the lines open\"..& flat out HUNG UP ON ME??!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ec310db3ac0646b1a7f9a8e356d73e81
encoding: FLOAT32
metadata:
{"chroma:document": "I am absolutely shocked at how many reviews I just read that are the same thing I'm dealing with. Key2benefits alerted me via text that my account was temporarily suspended and now it says deposit only and I can't access my money or any human being. How is it possible that this bank is still doing business? Is there anyone that can help us? I need my money to survive!! I would never recommend this bank to anyone!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1bb6edc47873400caed481dfebe623e5
encoding: FLOAT32
metadata:
{"chroma:document": "KeyBank has been stealing. I been doing some shopping on Amazon. KeyBank takes off the money, puts it on hold, never Releases it so amazon takes out money off of my account and the money that was on hold never gets returned to my account. KeyBank steals it...and when you call they tell me Talk to amazon about it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d6bb0b489d344f4186b637c6f1ef828f
encoding: FLOAT32
metadata:
{"chroma:document": "Be ready!!! You can't withhold someone's unemployment benefits! You are the middleman, not the recipient! I'm gonna teach you a lesson about stealing! Worst customer service ever and these states need to take business elsewhere! There is not one good review on here! You should be ashamed of yourselves!!! Fix it Cuomo."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 82caa61f549b4a6aa102d104c798105a
encoding: FLOAT32
metadata:
{"chroma:document": "I noticed charges in a different state on my online account. Looks like someone has stolen my card number and actively charging at Walmart. It is my child support card and we need that money especially during a pandemic. I immediately call KeyBank and they actually answered, but say they can't help. They said they have nothing to do with key2benefits. They gave me the 1.866.295.2955 # and said they spoke to a lady today that waited 5hrs! To talk to someone! I just want to cancel my card! I'm watching someone spend our money and there's nothing I can do! I tried to cancel online through card management, but it says I have to call the number.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 32c06c013def4f4eb41e679cbae9f4a2
encoding: FLOAT32
metadata:
{"chroma:document": "I've been waiting for a tax return that was taken by Young Williams Child Support Services in the State of Kansas for arrears that had already been paid off. No one contacted to tell me that my income taxes were released to Key2Benefits card. Once I discovered after calling the Kansas Payment Center and Young Williams where the money went I contacted Key2Benefits to get a card. I was on hold for over an hour and a half. They told me to email them an address change with proof of address. I haven't received any confirmation that it was received or been contacted to verify this information. I am simply trying to find out where my card is because it has been over a week since I sent the email with the specific information they required. They told me the entire process would take 7-10 days. I am currently on hold and have been for two and a half hours. If they are overwhelmed with calls, they need to hire more people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 967956dbdbaf48ceb1cbe32b69785ad4
encoding: FLOAT32
metadata:
{"chroma:document": "I currently have eight weeks of my unemployment money being held hostage by this bank!! Can't call anyone! Just suppose to sit here and wait week after week and still nothing!!! Where is the debit card they are suppose to send me!!! What right do they have to hold people's money like this!!! Rotten bastards!!! Do yourself a favor. Don't have any dealings with this bank!!! You will be sorry if you do!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2f9ed962e04a4532b09a116e1bc849d9
encoding: FLOAT32
metadata:
{"chroma:document": "Card status somehow changed to deposit only, I don't know how. Could never get ahold of anybody after countless hours of multiple different helpline numbers. Trash service. HOPEFULLY I found a solution, went to uplink, changed where the funds would be going (ex: personal debit card). I'll know for sure next week."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8950634ba2e8488f835ca7cf699dbb76
encoding: FLOAT32
metadata:
{"chroma:document": "I have not been able to get ahold of anyone about my Key2 Benefits card not working. I've been on hold for 24+ hours in the past week.. I'm sad that our unemployment has relied on a bank that is so incompetent.. I'm a single mom of 3 and no way to support them even tho the money is there.. Keybank has been a huge huge letdown and I just wonder how many people this has happened to..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ba6dad855a024f25a42eb5a690703921
encoding: FLOAT32
metadata:
{"chroma:document": "** Key Bank. Shame people can\u2019t even get their benefits when they need them! Lost my debit card. No luck on the phone for hours!!!! I give up! I have to move out of Illinois, somebody need their ** kicked."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ec637f6058c14de7936808b1b40ba522
encoding: FLOAT32
metadata:
{"chroma:document": "Awful customer service! I kept getting declined with my debit card. The automated system says \u201cdue to the status of your card, we will have to connect you with a personal representative.\u201d I have child support money that I absolutely need access to. For a week now, I call, get stuck on hold for over 2 hours just to hear a click when someone finally answers. They literally hang up on me. I\u2019m beyond upset!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e7b6ec76502541aeae887a236d44aee8
encoding: FLOAT32
metadata:
{"chroma:document": "So my 89 year old mother who doesn't leave the house because of covid feels she should have money at home for incidentals. She writes me a check from Key Bank for $300 weekly. This week after standing in line for 40 minutes they decided they wouldn't cash the check. They said to have her write a check in my name they would cash it. What about the other countless checks I brought them that they did cash.. Remember I waited 40 minutes.. Hello.. Not happening.."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f3a41bc61dc04895b41d2c0e86169c35
encoding: FLOAT32
metadata:
{"chroma:document": "My debit card with my unemployment benefits was locked for no reason. I had emailed, and called for hours in the phone, I cannot even using my card for food grocery! I will contact one of the corresponding bureaus to escalate this. I see that I\u2019m not the only one that\u2019s going through this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 958d24c22c5046f1b9674a072dfac775
encoding: FLOAT32
metadata:
{"chroma:document": "What a terrible service they have!!! Waiting hours to unlock my card, however no one is picking the call! I was just trying to set up account to access my card details. Forgot my pin and then horror story begins!!! How come they become partner with state agency service???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1445ba12e7fc4bbba68fa9e5af2bd256
encoding: FLOAT32
metadata:
{"chroma:document": "I been trying to change my PIN for days. I'm getting frustrated because I wait for hours on the phone just to get hung up on. I can't log in online because my account is locked due to me forgetting my pin. I'm going crazy trying change the pin. It's sad."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 14b70b655b15417083565b25e304bb1b
encoding: FLOAT32
metadata:
{"chroma:document": "I was sent the Key2benefits debit card for unemployment. Haven't had any issues with it 'til last week. Atm said I had money on the card but said the bank was unavailable for some reason. I tried to call for three days straight to contact a representative due to my card and account being locked. I have a lot of money on this card that is for bills and my kids to live off of and it's literally locked in the card. I can't use the card for any purchases. I can't withdraw it nor can I transfer the money to a different account and I have been on hd for 2 hours today. I'm beyond upset and will be figuring out out how to get my unemployment switched to something else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dc7d3728e4a144b7aed5bec78de1ae89
encoding: FLOAT32
metadata:
{"chroma:document": "Customer Service is Non-Existent. Been trying to reach them to get a replacement debit card and I was on the phone for over an hour. Their online service offering is also lacking. How did they get an account to manage unemployment benefits? They obviously are in over their heads managing this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4e5f88d9ad344b86a7d017f05f4197b2
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve spent a total of 12 hours on 4 separate calls trying to speak to representative. My password and pin weren\u2019t matching up online and it\u2019s now locked. I\u2019ve call in the morning, the evening and twice in the middle of the night. Each time after several hours getting hung up on. So extremely maddening!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aad816fd2ab041639a36ce66d327cd51
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank refuses to help with this prepaid card. I have spent 15 hours on hold and get hung up on after 2 hours each time. Key Bank is committing a felony by withholding my thousands of dollars for their interest purposes. I have exhausted my ideas in trying to get my money. Next step is a lawyer and suing Key Bank for daily interest and ALL my money they refuse to give me!!!! Anyone else want to join me in this epic lawsuit?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dcacb31196814fd4a0117a2e929441c4
encoding: FLOAT32
metadata:
{"chroma:document": "I received my unemployment debit card 4 weeks ago. I only used it once and forgot the PIN? From that moment I've never been able to use it again! It won't let me reset my pin on the website and they don't answer the phone! You jerks got a huge government contract and you screw people like me who are NOT WORKING - How Dare you!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1b1e83751387462689a22f7381701276
encoding: FLOAT32
metadata:
{"chroma:document": "I understand that we are going through a pandemic, but I was on hold to speak to a person for over an hour, then got hung up on. Tried several more times. Still no one answers. I have money missing on my account and no one is there to help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2fb6d4927dab4c0aa3da49157530a1a8
encoding: FLOAT32
metadata:
{"chroma:document": "I have been waiting on the phone for 6 days for 3 to 4 hours. Someone finally answered and we were disconnected. I am beyond irritated. I feel my patience running thin. This company should definitely upgrade some things."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e901b6dc3834940b93f665ab6a4ebf9
encoding: FLOAT32
metadata:
{"chroma:document": "I purchased items from an online store. They looked like a US company. I ordered in plenty of time, but I never received the items in time for Christmas. The company assured me I would receive them before Christmas. When I received them, I realized they came from China and they weren't the items I ordered. They were supposed to be custom items and they were not. Their phone number was never answered and the emails received from them were from China and in broken English. There was a communication problem with this company. I did a charge back on the order with Key Bank since I didn't receive it yet. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d432394206394de5a10f4f8241d487c0
encoding: FLOAT32
metadata:
{"chroma:document": "Absolutely terrible. I been on the phone for three days trying to get a new debit card for my benefits. I wait three hours then they hang up on me. So disrespectful. If you didnt wanna do your job quit. I need my money so I can feed my children. They know its a pandemic and this how they treat people. Unemployment should have made a better choice. Its people out here struggling. I dont not recommend that nobody use this bank. Horrible customer service staff."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8b0cc6486f54ca59fc7ab79073dffbe
encoding: FLOAT32
metadata:
{"chroma:document": "I would never recommend this bank for anyone. Key Bank or key2Benefits. Shame on IDES and Illinois for using this fraudulent practice bank scammer of Americans money especially at a time of such with the pandemic and already life alternating and stressful time. My money is held by this company. For the automated 1-866-295-2955 lack of customer service that I have been on hold at 2 hrs intervals for 3 days now. To never speak to anyone at key2Benefits cause after on hold of the several times I have called for 3 days at exactly 2hrs I am hung up on. Call Keybank and told they are separate entity to only be transferred over to key2Benefits 1-866-295-2955 customer service to be hung up again after another 2hrs of an endless hold for nothing. I just want my money so I can go to an actual bank who gives a care about their customers. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc5de87e8a754ddf89f6a744ceab7ebe
encoding: FLOAT32
metadata:
{"chroma:document": "I have a Key Bank debit card used solely for deposits from the government for my 2 foster children. 3 times since June 2019 (it's April 2020) my card has been \"temporarily suspended\" because of a recurring monthly payment. My deposit never comes the same day and there are times my account is called upon before the funds are in there. Every time this happens....suspended....I'm am currently on the line for going on 4 hrs total today trying to get to the fraud dept. It takes 3 mins to resolve this. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bbc3f20838af48ecbe487868d37ffc96
encoding: FLOAT32
metadata:
{"chroma:document": "I filed a dispute with KEY BANK because I purchased a product but did not receive it. They told me to go to the merchant. I gave them all my emails where I tried to reach out to the merchant 3 times but no response. When I asked the dispute center if Key Bank don\u2019t stand behind their customers and she told me NO and that is the wrong technology used by the our GOVERNMENT."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: debdc2a33aa74b7582ba8d08a7d9a7cb
encoding: FLOAT32
metadata:
{"chroma:document": "I have an simple debit account with zero fees with KeyBank. It has been a good account until I started seeing retroactive charges such as ATM inquiry which I have online app so why would I need to check my bank on a NonKeybank ATM? Now I needed to pay a bill so I transferred some funds via Zelle to my account from husbands and I see they put a 2 day hold on my account of $127 putting me negative. I only add money to my account via Zelle from husbands account so there was no check deposit that would had been held. I've watched my account all week and there is no reason to retro hold money. My account is useless until \"hold\" of all my money is released. This is concerning because I got no alerts, etc. Very poor banking."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bacff0d2fb9d42c9beec427e85bcaccb
encoding: FLOAT32
metadata:
{"chroma:document": "I applied for a job that I have ten years of experience in and this bank said I was overqualified and now I work for their competition. My work history is nineteen years long, have worked since age twelve, and have worked many 80 hour work weeks, but a hard worker who learns quickly and is motivated to be successful isn't what they wanted."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7fb6477bb3e6444096e2ca1f90429918
encoding: FLOAT32
metadata:
{"chroma:document": "Here we are in the midst of a pandemic. I am in the hard hit state of Washington on a Stay-at-home order. I am a single mom of 2. My bank, KeyBank charged me another $21 in \u201cregional ATM fees\u201d whatever the hell that is... And caused my rent check to bounce. This cost me an extra $50 fee. I get the money together and in the account and get his with a $2.99 fee I wasn\u2019t expected which puts me -.09 and yep they tell me they will be returning my rent because of that too and won\u2019t do anything about the fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 007e3c30857c4a9f9e58bb9ee69d7677
encoding: FLOAT32
metadata:
{"chroma:document": "My mother was a customer for around 60 years. As she aged, the KeyBank branch in Harrisville, UT, suggested I be added as an authorized users on her account in order to help pay her bills. After her death, I notified her branch of her death, gave them a copy of her death certificate, and closed her safety deposit box. I put the card on Tyler **'s desk and asked what to do with the card. He said to continue to use it. I've been making my monthly payments each month on time. I made the October, 2019, payment October 21 (due 10/24) and received a confirmation email. A few weeks later, I received a letter addressed to my mom saying she hadn't made her payment. I contacted the branch, who had to do some research."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d9ebc7492f33460f9f004af0df2380e8
encoding: FLOAT32
metadata:
{"chroma:document": "Went to get a boat loan. We were told with our credit rating, lack of debt and income it would be no problem. We turned in our paperwork three weeks ago. We make over twice what the loan is for, have only a home loan, almost always pay off our credit cards every month, and have a 800 credit rating. Just yesterday we were told that since our loan was for so much we needed to provide dealer cost for the boat. They knew the amount of the loan three weeks ago. Why did they not ask for all this and tell us what was going on three weeks ago? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f0a8777724c9487c9360c75db41fa7ab
encoding: FLOAT32
metadata:
{"chroma:document": "I don't know where to begin. All I can say is this bank has the worst customer service I have ever experienced in my entire life. And that is not just a particular branch, it is every single Key Bank I've ever dealt with, and ALL of their customer service anywhere that I have experienced. Ordered a debit card due to the one I have being expired. They never sent the card when we ordered a new one. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d6f2ccac368749f3a71f905fc49fc521
encoding: FLOAT32
metadata:
{"chroma:document": "I paid my car off almost a month ago and still have not received the title. I call weekly and they tell me it's in the mail. Is this some kind of mind game? I need to sell this car but these feet draggers are holding up the entire plan. This ** is bananas, b-a-n-a-n-a-n-a-s."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e1f5b6827d17463db7daba30a53234bc
encoding: FLOAT32
metadata:
{"chroma:document": "Beware of this bank. They have very strict rules and unnecessary fees. In fact I applied for a small car loan and even though my credit score was above 700 my application was rejected because I had previously sought the help of a debt consolidation company. Afterwards I received a 400 dollar offer from Key Bank stating that if I deposited 500 dollars or more into a new account they in turn would deposit 400 dollars into that account. However as soon as I opened the new account they placed a restriction on it and froze my initial deposit. Worst yet they then proceeded to close the account and retain my initial deposit. Frankly speaking Key Bank is horrible. Take your money somewhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3099acc8ac1049fb8046839a40a19bb2
encoding: FLOAT32
metadata:
{"chroma:document": "My truck came with a defective part which I pointed out to the sales manager. He refused to replace it because it is not one of 'their' parts. It was a part to hold down the cover on the back of a pickup truck. They promised then to replace when I spoke to the Sales manager and told them they could have the truck back because it was dangerous to drive the truck without the part as the whole cover would SLAM up against the back window when it is windy out. This was over 5 weeks ago that he ordered it and now refuses to take my call when I call for status of the piece. I called Key Bank saying I won't pay for a truck that is too dangerous to drive, and they told me to call a lawyer. THAT IS ALL!!!! THEY WON'T STAND BEHIND MY PURCHASE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d27aea8586d34928bd98993c2528c67b
encoding: FLOAT32
metadata:
{"chroma:document": "Good advise.. Take your money to another ACCREDITED BANK.. This bank is not reliable, they grossly mismanage accounts and they make you jump through hoops and red tape then put UNREASONABLE HOLDS on checks deposited into your account. This bank is into doing dirty shady wrongful business and their customer assistants are the bottom of the barrel and are #BOTTOMFEEDRS in all respects."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8580c402cd284ec0a0d1dfe90d84d9ec
encoding: FLOAT32
metadata:
{"chroma:document": "Security is too secure. Can't get in my own account. Password does not work and should. Failed security questions and should not have because I write everything down in case I forget. They are very insistent on texting verification, sorry I do not text. Now this bank says I have to go to my branch which always has a long line due to lack of tellers. Now after nearly an hour on the phone with Key Bank and now speaking to a supervisor who also insist on text finally comes up with a resolution for voice mail to leave me the code. This finally worked and the first person I talked to should have offered."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5c99e51c3cba41b0b0fc4cff3787adf7
encoding: FLOAT32
metadata:
{"chroma:document": "They nail you with all sorts of ridiculous fees, especially when using your debit card. For at least 4 months, there was a charge of $28.75 that they kept saying I was taking out of my cash machine. YOU CANNOT TAKE THAT AMOUNT OFF A CASH MACHINE. No one ever has access to my card or account, but the activity kept occurring. They have not, to this day, found out the reason for this odd transaction to take place. I've spent so much time on the phone with them, its ridiculous. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2cd8b370a48c4206a4f5d9ccd73da25e
encoding: FLOAT32
metadata:
{"chroma:document": "Pros: Was able to easily open up an account online. Approval was fast. There are lots of branches and atm's all over (which should normally be a convenience). App works reasonably well. Only $10 required to open. Cons: Security questions I just set up didn't work. My first deposits were mobile deposits. A hold was placed on them for 8 days (from 01/14 to 01/22). No part of the funds were made available to me. I was told that I would be receiving a debit card in a week, but no debit card had been sent at all. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb7d317a8bb6495c88f96f417bc0d7ee
encoding: FLOAT32
metadata:
{"chroma:document": "The Key Bank website prompts customer to answer questions to which have never been asked to gain access to the individual's own account. Upon calling in hopes of getting back into my account and being sent to numerous departments and being asked many questions and answering them correctly, I am still no further to gaining access to my personal information. NO THANKS TO KEY BANK. Highly do not recommend using this banking institute."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 20dcec09722248c291be8a14bb2187c4
encoding: FLOAT32
metadata:
{"chroma:document": "A few years back Key Bank abruptly locked my account with no explanation when I was traveling, effectively stranding me in South Carolina. When I got on the phone with them they told me the only way I could unlock the account (they erroneously locked for no reason) was to appear in person at a Key Bank branch and prove my identity. When I asked for the location of the nearest branch, I was informed it was in Virginia, something the customer representative I was speaking with found endlessly amusing. I on the other hand did not. I had to borrow money from a relative to buy a plane ticket home because I had no access to the $5,000+ sitting in my checking account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 003d26644b7c44ab8b4950a543f0027a
encoding: FLOAT32
metadata:
{"chroma:document": "An unauthorized person fraudulently accessed my checking account, with the assistance of a Key Bank employee, emptied all the money out of it ($44,470) by transferring it into his account at the same bank, then closed my account. And despite numerous contacts with Key, they refuse to do anything about it, even resorting to lying to me to try to find an excuse for how it happened! I'm being forced to go to the police because Key bank refuses to admit their responsibility in this matter."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ce4ebda68a3f46f2a485e4fc61712e2a
encoding: FLOAT32
metadata:
{"chroma:document": "Do not waste your time or money with Elkhart Indiana branches. They are constantly hitting people up with NSF fees for 38 dollars and 18 dollar service fees. Took 100 for a 7 dollar mess up when I was in hospital with heart attack causing a financial burden in return taking food out of my children's mouth. Called. Told my situation with a lying response saying their hands tied....B.S! I'm taking my business elsewhere. Beware they will steal from you!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0bbf919061b84f2fbaa1843fa50124ba
encoding: FLOAT32
metadata:
{"chroma:document": "Early in 2019 I purchased a used car from a local dealership. They put my loan through Key Bank. Decent rate, easy app, convenient payments. This, so I thought was good. I immediately opened a checking account with Key Bank and moved an ample amount of money into the account to cover the car note and set up direct deposit for the same. All seemed to be fine for many months. I made a decision at the beginning of December that I preferred their bill-pay and other services to my current financial institution so I did some budgeting and opted to move all of my bill payments to Key. Made the appropriate changes to my direct deposit. I started collecting the information I needed. ALL was a go for January 1st, 2020."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ad206a742a55417698b458ec69505441
encoding: FLOAT32
metadata:
{"chroma:document": "They consistently manipulate the information we see in our online mobile apps. They consistently place holds on your paychecks and deposits for as long as possible. Just so they can charge you ** insufficient fund fees of 38 dollars a pop. I have been kicked out of the app only to see no information then different information as I log back into my app. It'll literally keep changing the order of debits and authorizations. They consistently alter the order in which they were charged. So you have ** amount of money and you spend $30 so they take your ** amount and subtract $30 and it shows light grey \"pending\" still and you deposit $100 so it shows your money minus $30 and then it shows the $100 credit as pending and then it'll take the $30 from your new $100 \"pending\" credit thus effectively double charging you while covering it up. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e18239edce7d4f4eb846383f68aef9c0
encoding: FLOAT32
metadata:
{"chroma:document": "I have tried to transfer my retirement funds from Keybank to my ADP work retirement account for several months. The customer service is so inept that they are not able to write a check to the receiving institution for the benefit of (my name). I kept getting transferred to different people who could only do one action like a robot and that was to simply send me a non-certified check under my name, which did absolutely nothing for me since they couldn't follow basic instructions. I ended up taking the tax penalty since there was nothing else I could do."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0322372f6f00489b962ba32fbb218eef
encoding: FLOAT32
metadata:
{"chroma:document": "Keybank has the absolute worst customer service. They are very poorly trained and do not communicate well at all. They provide misinformation that results in further issues and disputes. When you try to resolve a dispute they make you jump through hoops and over hurdles and do not keep accurate or detailed case information. So each time you call back or followup to make progress you have to start all over again with the issues. That is after you spend 2-3 minutes each call using their convoluted automatic phone system - having to type in account numbers and social security numbers several times. I have been dealing with an issue for several weeks now and they just keep going in circles. I do not think I have ever been more frustrated in dealing with a company. If you can avoid using Keybank you will save yourselves I great deal of angst!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bd104f3566284b31976120b7bc24983d
encoding: FLOAT32
metadata:
{"chroma:document": "KEYBANK does not follow Mastercard chargeback regulations. We disputed a transaction ($3600.00) from a dishonest contractor. We disputed this as quality of services because we were unable to use anything that was done by this contractor. We sent a letter, proof, even other contractor invoices showing the repairs. Key Bank provided the provisional credit on the 10th day, then sat on this case until the very last minute to investigate this dispute, then sends a letter that they cannot help us on a \"Quality of goods\" dispute. INCORRECT!! They never even attempted a chargeback on our behalf! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 36422e9b86f94791a986f47183a8f2cf
encoding: FLOAT32
metadata:
{"chroma:document": "I have banked with many banks and Key Bank is below a 1 star rating in my book. Slow to deposit funds, sometimes waiting 4-5 days to deposit business credit card funds. They hold deposits and put debits and checks through so they can charge your account multiple non sufficient funds charges. I eventually gave up ever resolving this issue and changed to a local credit union bank. NEVER had trouble with this issue again!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 202b32ce430d446daf21fe3f33c9e1f9
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank has a terrible customer service online. We live several hours from the branch so had to handle business online. On 1-13-17 our payment amount was $749.84 Plus we would send an extra 200.00 to be applied for principal, which it was. Then on 1-17-17 I sent them a principal only payment of $1350.00. They did apply that 1,350.00 to principal for a total payment of 1699.26 + 600.58 interest for a total amount of $2,299.84. For sending the additional principal they charged us an additional 75.00 in interest. The month before the interest was 515.85. We paid on the same day each month. Why would we pay more interest when we sent an extra 1,350.00 to be applied to principal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed88c27cf8224e85badcfe26de8ae63a
encoding: FLOAT32
metadata:
{"chroma:document": "I opened checking and credit card with Key Bank recently - they offered me $300 but I am afraid the bank recovers the $300 thru outlandish fees and penalties. I can't get a straight answer from their 1-800 call center - and the local bank operates like something from the 19th century. I'm afraid to close the account because I am sure they will penalize me for \"early\" closing. When a deal seems too good to be true - it usually is."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d6746d0d06e8445d8e5c2dc306994408
encoding: FLOAT32
metadata:
{"chroma:document": "I've recently applied for unemployment benefits and my card is still not here. It's been since the 18th of October. Should I wait or call them and get a new card. This really sucks. I got laid off and they have me going to appointments with no money and having to meet ends. Just a horrible first time experience with this bank.... Is this a similar type of thing that happens to people who get Key Bank accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1bbea0ca1dbd4b24b6021c01c89c0b80
encoding: FLOAT32
metadata:
{"chroma:document": "I have experience two times in the past year with Key bank in Schodack and Valatie, N.Y. All the people I have dealt with have ALL lied to me about my loans. They start out telling you one thing and keep changing the conditions with the amount. We got a mortgage though them and had to close two different times because of their mistakes and what Terms we ordinarily agreed upon was changed repeatedly. Then we went for a line of credit and that changed three times and we still have not closed. Stay away from this bank. Do business elsewhere. I would rate them a zero!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0141dec9972a419389d77aef5900d277
encoding: FLOAT32
metadata:
{"chroma:document": "My husband died and I received a Probate Court court order to have the money in his Key checking acct transfered to me. I went to my local Key Bank and presented all necessary paperwork to transfer the money. I have yet to receive any money. I have gotten a run around from the branch office and now from the executive office. It seems that Key Bank believes they do not have to honor a court order or drag it out indefinitely. I have never experienced such blatant lack of customer service. I am now forced to seek legal action to obtain money that has been court ordered mine. I would not recommend Key Bank to any one."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5e6836cedfa740f584f2d73cf4e32051
encoding: FLOAT32
metadata:
{"chroma:document": "I am a published author and well established artist who had an account with First Niagara that was bought out by KeyCorp. When I set up my First Niagara bank account I also set up a business account and I explained that I receive checks written out to both my pen name (also my artist name) and my birth name and that I would need to be able to deposit both of them in either account. The pen name signature went onto the account paperwork for both accounts, the personal checks had my birth name and the business checks had my pen name plus a dot com which is the name of my registered S Corp in NYS, and everything worked fine for many years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 05bf0b887a69474e9e840412fe586356
encoding: FLOAT32
metadata:
{"chroma:document": "We have been dealing with Keybank for the year. We wanted to refi our home loan so we set up a meeting and got it started. The loan rep told us it would be about 45 days but would try to get earlier. This is 69 days now. We have repeatedly requested status only to be told a month ago the underwriting supervisor had it on a rush, which each week they tell us the same thing WHEN WE ASK never just for y info. Now today after emails and phone calls a supervisor calls me saying they are waiting on income verification (which they have done 3 time) and he can't promise anything, but it's being rushed. The same delay tactic as the whole time. I love the Keybank people in Orting, WA but I WILL NEVER APPLY FOR ANOTHER LOAN through Keybank again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 92eb829a932f4d749e6afeb894611862
encoding: FLOAT32
metadata:
{"chroma:document": "Every time I apply with them for a business loan they deny it. 10 years and several applications and always the same grey denial reason. I have a high credit score. Get approved from other banks all the time, but KeyBank is always in deny mode. I think their underwriters are inexperienced and are many of their loan officers. Apply for a loan elsewhere and save yourself a lot of time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e7e0b1164274032815da4fc7bc50468
encoding: FLOAT32
metadata:
{"chroma:document": "My original bank was First Niagara and they sold my account to Key Bank. What a nightmare! For few months I was sending the mortgage payments by mail. Now my house is in foreclosure because they said I never send the payments. I have all the proper evidence that shows they did cash the checks but apparently they never applied the payments to my account. I have been back and forth with them. Customer Services is terrible. Every time I call is like I have to make the all story again. The hired a lawyer now to manage all the account information and they don't let me talk to the bank directly. DO not make business with them!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2819edbe013e4b8c923a835c8d7fc671
encoding: FLOAT32
metadata:
{"chroma:document": "Basically I deposited a check I ended up believing was fake. I went to Key Bank and explained everything right away. It took Key Bank 2 weeks to look into this issue, all the while my account was frozen. After two weeks they closed my account. This is my direct deposit account. Now I have to somehow get my check from work. I have been a customer for 6 years now and have not done anything wrong besides this time. So basically Key Bank sucks, I wouldn't recommend them to anyone. To just close someones account after one accidental incident is bull."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f77eb377cd62409b842b806a8106aa7b
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank just closed one of my accounts. Unfortunately for me, it was my direct deposit account. Now I can't even get my paycheck. AFTER 25 YEARS BEING A LOYAL CUSTOMER. THANKS FOR NOTHING KEY BANK. Lynn"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a9e352a0dca94694be3ce0f2ca9ebfc6
encoding: FLOAT32
metadata:
{"chroma:document": "Apparently someone disputed transactions for payments coming into my account. KeyBank doesn\u2019t notify me and all of a sudden I am out of $765. I tell them this is fraud, open a dispute.... on day 10 I\u2019m told credit will process. Day 11 still no credit. I call them and I\u2019m told they need more information to investigate. Wait, you just realized this on Day 10? Sorry, no. You are scammers and thieves. Then I ask them to email me the document so I can save a little time. They send me the letter, not the document. Call them, on hold 20 min before they ask if they can call Me back? Come on. Moving my money elsewhere immediately. Company is a joke."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b7096093f6874c2a8145ed604eb0865b
encoding: FLOAT32
metadata:
{"chroma:document": "Cashed third party check in my checking account. Check cleared next day. 14 days later my account is under restrictions for fraud. Bank refuses to talk to me as to what is fraudulent. Filed complaint with CFPB, now they say that\u2019s reason for hold, basically telling me we\u2019re going to punish you for filling complaint. In any case, any law in place to protect consumer, they\u2019re wiping their feet on it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 73fe37f6459340f0888f267f433f7072
encoding: FLOAT32
metadata:
{"chroma:document": "I had some fraud happen to my checking account and someone took over $400 and I was in between paydays... Key Bank does not give any credit during the investigation and I\u2019m on day 8 still without my money!!! Don\u2019t do business with this bank. They don\u2019t care about their customers..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 458d22381a5c4725b0a5a76b480efc37
encoding: FLOAT32
metadata:
{"chroma:document": "Don\u2019t even waste your time. Worst customer service ever. Went to local bank AND submitted proof of my address to their email and never received my debit card. They said I didn\u2019t request one. Wouldn\u2019t you think DUH she needs one for a CHECKING ACCOUNT. I never heard of such a thing. Very slow replies. They closed my account due to no activity. I\u2019m sorry but I\u2019m not putting money into the bank account till I get my debit card. They pretty much refused to give me the card despite confirming my address twice, and somehow you guys also didn\u2019t get that information? Ever?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 524d30eb592c4a638c238a041791806d
encoding: FLOAT32
metadata:
{"chroma:document": "I am a small business owner. Went to this vile den of thieves and liars to save money on my business credit card processing and bank fees. What an expensive and stupid idiotic mistake it was for me to believe a word that vomited from their lying criminal mouths. I was already using Square and was looking for a better rate. They sold me on Clover and before I was done I was $260 in the hole on undisclosed fees, equipment charges and processing fees. I called to discuss it with them. Said they would call me back. HAHAHAHAHAHA HAHAHAHAHAHAHA. Guess what? Never happened!! Bite me **."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5a5d3e0eff544b8885270777e05f2d5
encoding: FLOAT32
metadata:
{"chroma:document": "I opt out of the overdraft protection to avoid paying $38 for $15 or less transaction from an online charge that I either forgot to cancel after free trial or just simply don\u2019t have the funds and am able to do w/o till funds are there. Key Bank will still charge me for the small things I was hoping to avoid by opting out! I\u2019m a single mother with only one income (not easy to hold on to money, even when I try). If my car breaks, there goes my savings. If I\u2019m sick and need to miss work, there is nobody else to pick up the bills. I handle everything on my own and want to use those charges towards a savings or finish cleaning up my credit which is now only - $1,800. But it burns me up when Key Bank treats me like a dummy just because I don\u2019t have much money after my bills. There is no room for empathy. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1ce0e69545154e489a8029e323926d38
encoding: FLOAT32
metadata:
{"chroma:document": "Long story short... This lady wouldn't send my card to my new address provided. Wouldn't accept my marriage license or vehicle registration as a form of ID (or whatever) with new name and address, but would willingly send my card to my neighbor's address.... WTF???? What a joke! I couldn't make that up if I tried. The DMV isn't this complex. That's literally not even half of the conversation we had. Blithering idiot. Not to mention rude."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0c0c7d3b927f4edb88569e9afaab5348
encoding: FLOAT32
metadata:
{"chroma:document": "Please protect your energy and your money and have nothing to do with Key Bank. Your money would be safer in a paper bag under a bag than with Key Bank. My experience: Someone forged a check with my name on it. For $4,100. I have a picture of the check; it is honestly the most obvious forgery one could imagine. The local branch workers in Batavia NY agree. My local deputy agrees. I had very little money in my checking at the time the thief produced this forgery, but Key Bank honored the forged check, which was cashed downstate (NY), by raiding my equity credit line without my consent--without even a courtesy call. After I found out (a day later), I went through each step in their fraud reporting process. It would take 6,000 words to detail the twists and turns of their bungling of the subsequent \"investigation\" but the upshot is that they refused to really investigate. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: be8fd2c96ed247c8ac460cd6ea9e1044
encoding: FLOAT32
metadata:
{"chroma:document": "I use the app for Key Bank and I love how it is immediately updated. As soon as a deposit is made it shows on the app. The app is user friendly. You can do most everything on the app including add accounts, transfer money, set up automatic transfers. You can set up a quick view - so the balances are at your finger tips. It's perfect for someone like me that is always on the go."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ac250e71dff4f79a724fc17819bb4d9
encoding: FLOAT32
metadata:
{"chroma:document": "I routinely make my loan payment about a week early. Has been fine until July when I made loan payment 1 week early. This week I started getting late notices for July. Turns out they no longer allow early loan payments. The payment cannot be made until the due date or it will be allocated to principal only and not count as a payment. I have been on with customer service two times this week each time starting over with the problem and trying to resolve it. Do not do business with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ba0a3a713ad64c618b22eb47eb53711f
encoding: FLOAT32
metadata:
{"chroma:document": "I recently had a payment returned even though there was a positive balance in my account after it had been processed. When I called customer service it was explained to me that the payment (for my mortgage) was processed before the deposits from that day and therefore there were no funds to cover it. So even though at the end of the day my AVAILABLE balance showed to be more than adequate they did not honor the payment. I specifically asked customer service if the statement AVAILABLE was then not correct and was assured that no it was correct. What the heck?? Either it is or it isn't. And this is not the first time this has happened where my available balance is more than adequate to cover purchases and payments have been returned. I'm now in the process of finding a new bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e37bee2638e945dfae1dcd32b6a2ef3d
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank's website has been down for almost 24 hours. When I had to resort to telephone service to transfer funds between two internal Key Bank accounts, they congratulated themselves for not charging me a $3 transaction fee, as if it were an act of generosity. I held for 15 minutes before I even received any customer service by phone. Problems with the website are not new. This is a second rate bank with inadequate technical support and overwhelmed customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0671dab42e084b5c830188ade1cdd59b
encoding: FLOAT32
metadata:
{"chroma:document": "I had closed my bank account with Key Bank because there were features that I missed with Chase Bank. With that said I had got a refund from Groupon and they accidentally refunded it to my closed account with Key cause that was the card I purchased the item with. First time I called Key Bank they automatically told me \"The account in closed, the funds will be sent back to the merchant within 3 days.\" After going back and forth several times between the 2 companies, I had Groupon send me confirmation Key had accepted the funds and that they couldn't assist me any longer cause of it. Next time I called Key Bank they told me the same answer and didn't even pull up my account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 71fc5caaf0b74b67996daf628f99280c
encoding: FLOAT32
metadata:
{"chroma:document": "Probably the worse bank in America. You stay away, is in your best interest! Their computer locked me out of my online banking account apparently because I tried to log in from my home country, after months I was doing so. When called the customer service for help they told me I had to go my branch, in Manhattan, only 9 hours flight away, to certify my identity. Or to get a text message on my phone. When I told them that as I am abroad my U.S. number is not working and they could use the email associated to my bank account they simply told me that they do not do that. So I asked if Key Bank would pay for my trip to go certify my identity as this was clearly a mistake their computer did, they said no."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 364795da608144c1a84a37d7f0f8cb6c
encoding: FLOAT32
metadata:
{"chroma:document": "Ahh, I forgot why 10 years ago everyone did not like banks. They make money for their shareholders and care less about their customers. This pathetic excuse of a business should be shut down for their lack of customer care. Shame on you all! Banking shouldn't be some faceless demigod in consumers lives!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a578f09bb9048e4b05cdea827916262
encoding: FLOAT32
metadata:
{"chroma:document": "I had paid my loan ahead by a few payments and on-line, the loan kept saying there was no payment due for each month I paid (presumably because I was several months ahead?). So for one month, I skipped a payment. The on-line loan was showing no payment due for several months out. Except, on the day after the payment is normally due, I start getting late notices. What!?! I have been making my payments all along and even extra ones. So I call customer service who cannot help me. I call the bank directly but re-directed back to customer service. I decided to immediately make a payment. Except the on-line account is telling me no payment is due!?! Somehow I forced it to take my payment. I will make a payment every single month no matter what but my account is still showing my next payment is due 3 months from now."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c43d044bab024e19948adb7b6a35321e
encoding: FLOAT32
metadata:
{"chroma:document": "Incompetent amateurs!! Returned 4 payments made on bill pay with Key Bank and can't explain why. Finally had to set up account for our bank to make the payments. People will not listen to the customer and act like you are a liar. Given 30 days notice insurance was due but failed to make the payment from escrow. Our insurance was cancelled and we were not covered for 12 days because of their mistake! Then they sent us a letter saying they were going to assign us insurance. Stupid people! You were the ones who didn't pay it. Can't tell me why they didn't pay it just like they couldn't tell me why they returned payments. Beyond reprehensible actions from any company!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 180ed2ff35a34c1499c485dc3fc5c1de
encoding: FLOAT32
metadata:
{"chroma:document": "My bank sold out to Key Bank a year ago and I am more than dissatisfied with the Internet banking. Transactions take days to post and the order transactions post changes hourly. One cannot get an accurate balance from their online system. I bet they generate a lot of overdraft fees this way. I have several accounts with other banks and Key Bank is by far the worst. I've had transactions take so long to post that I've had to call businesses to make sure they received my e-payment on time because it was never posted until three days later. This fraudulent behavior is unacceptable and will be reported to the attorney general."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 54442dd09af44d66a383ef21d5653f03
encoding: FLOAT32
metadata:
{"chroma:document": "They couldn't even properly update my address on file, they've sent sensitive information and debit cards to an unsecure address, they asked a series of intimate questions that lasted over a half hour on two separate occasions to update my payment profile address and unsuccessfully removed the old address, their lazy reps just added an address. My card was involved in a breach and they refuse to disclose where or when, after a month I still have no access to my funds electronically and they again sent the debit card to an old address after charging 25 dollars two separate times to overnight my card, again they overnighted it to the wrong address twice. This company is a sham."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 649ab1fc68ed449e997a2fbbf261914c
encoding: FLOAT32
metadata:
{"chroma:document": "There are no Key Bank locations in Florida so I took my money to a credit union and I am so glad to rid myself of all the maintenance fees and ridiculous overdraft charges. It was a big hassle to close my account and I am very dissatisfied with Key Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 836399f50b4547c39088036d08c1f72c
encoding: FLOAT32
metadata:
{"chroma:document": "Well I, unfortunately, went to set up an account, checking account to be exact, with KeyBank and when I'm in the branch setting up the account one of the employees recommended I set up two checking accounts so I have one checking account to use for everyday purchases, so that if something were to go wrong like somebody getting ahold of my information, that it would only affect that account! So I set up the second checking account, under his recommendation, to put the most of my money into and transfer as needed to the other account, the one I use for my daily purchases!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fef0537d83ce4ae5b189d37de733ddf8
encoding: FLOAT32
metadata:
{"chroma:document": "I have been investing in real estate since I was 19. I am 65 now. I have had the opportunity to deal with many banking institutions over the years but this one is the absolute worse one to deal with. They act more like a property manager instead of a bank. Once a year they inspect the property and determine if your property is average, above average or below average. They make a list of recommendations that they expect to be fine. In my case, they found a few cracks in my sidewalk and they felt it needed to be replaced. They determined that my brand new brass door knobs were unsafe. They insisted that I change them all to lever style door knobs. They determined that there were too many leaves in my gutters and I needed to clean out my gutters. I think the bank should only concern themselves with lending money for loans and ensuring that the loan payments get paid on time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4bc26db2d8f74753a127b880b13afd74
encoding: FLOAT32
metadata:
{"chroma:document": "I left Key Bank over a year ago. I closed my account and took all my money to a credit union. Then last week, they hit me with a ton of overdraft fees. The reason is that Netflix still had my card on file and kept trying to bill it. My account was closed, they shredded my card, everything was closed. No, not Key Bank. They kept my account open and started charging overdraft fees over not even $20 worth of Netflix bills until I \"owed them\" almost $250 dollars! Worst Bank Ever!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 38294b3331bc4ccca3eba90c85f94c20
encoding: FLOAT32
metadata:
{"chroma:document": "Their online banking signup site claimed 3-5 business days to send a Debit card. Apparently that's a typo for 3-5 Weeks, because in two days we will have reached 21 days with no receipt of said card. When I complained last week, I suggested they rush the card. This was 5 days ago. I was told they would get it to me quickly, and no fee was mentioned. This morning I was charged $25 and still no card received."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dd095af5af36454e93719b26c02acd31
encoding: FLOAT32
metadata:
{"chroma:document": "I had issues with my account and went to a local branch to get some help/resolution. In the presence, the relationship manager emailed the district/regional manager asking for help on my behalf. That manager called me and left me one voice message 2 days later. I called her back twice AND sent her a email using the contact information on the card she gave me. I posted on social media. Someone from \u201cexpert help\u201d reached out to me asking for details. I sent an extensive email with every issue from the onset. I have yet to hear back from any one at local or corporate level. Their own financial well-being is beyond the importance of any customer. I am completely disgusted. I wouldn\u2019t wish this bank on my worst enemy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db1d14b4956244ad94ca67bd9223cd78
encoding: FLOAT32
metadata:
{"chroma:document": "Much like everyone else my account was fraudulently charged. They are still sitting on my money 10 days later. I got a letter that said they closed my account, so I called customer service and they said, \"Oh no ma'am. It's still open and active.\" Every person I have talked to has zero clue. I have spent countless hours on hold and still have no resolution. I wouldn't wish this bank on my worst enemy. To the ONE person that wrote a positive review. Consider yourself lucky and I hope you never have an issue because you will quickly change your opinion. I am not a competitor, just a hardworking single mom that can't pay her rent because they won't give me my own money! Top Notch security? What a joke!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6c0394822fd14230b9fa5f1aa9128b4d
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible Customer Service. I am signed up for account alerts. They waited five days to alert me that I had overdrawn a few dollars. Meanwhile sticking it to me with fee after fee. When I called them on the fact that they waited 5 days to alert me, they couldn't give me a straight answer. I threatened to close my account and they told me there would be a $25 fee for that too because my account wasn't that old."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fe16c6e1dd4c41d28eacce55659a7e6f
encoding: FLOAT32
metadata:
{"chroma:document": "I signed up for the latitude credit card in November 2017 because I received a promotion in the mail stating \"$0 / 0% balance transfer fee\". I decided to to it and transfer another credit limit over. Well I paid off the balance last week which was approx $4500.00. The next day an automatic payment of $100 was still taken out. I called and she said she would transfer the money back into my checking (great) but I would have to go into a local branch to fill out a form to cancel the automatic payments (weird). So the next day I go to my local branch and I am there for about an hour. The Key Bank employee ended up calling the Key Bank center and in fact we could do it online (annoying!). A few days ago I log onto my account and see an $11.39 interest charge on my latitude card. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d5b0e17633da4c0a9028eb3960d8897b
encoding: FLOAT32
metadata:
{"chroma:document": "This has been the worst experience I\u2019ve had with a bank. Will never do business with them again. After faxing in multiple forms to set up automatic bank draft, and it not working (this should be able to be achieved with a phone call), automatic draft was finally set up. Except it started drafting twice my payment amount. So now it\u2019s on me again to fax in another form and pray that it works out. I\u2019ve never worked so hard to allow a company to take my money, and have them make it this difficult. Once this loan is paid off, I will never, ever, do business here again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 09de81bbf20249acbaa90f8d79277859
encoding: FLOAT32
metadata:
{"chroma:document": "First of all I was told the interest rate over the phone and then went to sign the papers and it was higher than what was promised. Then there was a problem with obtaining the funds when I got to the bank to pick up the check! Had to go wait out in my car while these idiots figured it out. I had just worked a night shift the night before and was told it would be a \"smooth process\" because the bank manager sent me to that particular branch because his \u201cbuddy\u201d was there and would take care of me. Didn\u2019t happen! Then of course when I tried to contact the bank manager he wouldn\u2019t return any of my calls! If I wasn\u2019t so tired I would have told them to stick their check where the sun doesn\u2019t shine. I will never ever do business with them again and am trying to pay off my loan as quick as possible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e942563c3fd24f18a8639539efe2a9d0
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank continues to lock my account for no reason online. They will charge you for paper statement and make sure that you will not get access online to your account. They keep rising prices for checks. I will go somewhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c414287e307a4bf4b00dfba16ff5d3d5
encoding: FLOAT32
metadata:
{"chroma:document": "Fraud. Took my $500. I was looking through my online statements. Saw a fraud use of my debit card to someone in California. 9 days later, I still don't have my provisional credit. They say still investigating. I have been a customer for 14 years. Not acceptable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7da5f8ebcfdd4222aceca818bddc8386
encoding: FLOAT32
metadata:
{"chroma:document": "I received a text that there was fraud on my account. I was told it would be resolved within 10 days. We are now at day 12 and they gave a provision credit for the money taken. However this put my account in the negative. They will not give me these dees back until they get their money from the retailer where the fraud occurred. I had $14 in the account at the time this fraud took place and I had opted out of overdraft. No one can explain how this happened. Seems they are having issues. If they can't refund overdraft fees that was their fault to begin with. Now I am being told it could be 45 days before I get all my money back. Plus I sent an email one week ago with no response. Time to find another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 14843091cc1e4a499dd3d2cff9c3e702
encoding: FLOAT32
metadata:
{"chroma:document": "I wasn't even aware that key had placed a complete hold on my account. I'm still not sure why. But feel I should have at least gotten a notification. I have had my account for a while now and have never had any issues."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f08f6810f06146be91be31aae8036e5a
encoding: FLOAT32
metadata:
{"chroma:document": "I recently had my Key Bank Master Card compromised and had to request a replacement card. Unfortunately, these things happen and credit cards need to be replaced. What is ridiculous is that when I requested and received a new card, all of my Key Bank statements disappeared from the online system. I signed on to pull a statement from 2018 and every one of them was gone. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0605be4755074451852fa264d7c1f9d7
encoding: FLOAT32
metadata:
{"chroma:document": "15 days ago my insurance company issued a check to pay off my car that was totaled in an accident. (I'm fine, thanks for asking :-)). The check still hasn't been applied, meanwhile I have been accruing interest at the rate of approximately $4.00 per day. They claim that the interest will be removed and backdated to the day the check was received. We'll see about that. I was on the phone with a wonderful customer service rep named Stacy, who seemed to be getting to the bottom of it, when I was suddenly transferred back to a \"please press one\"... menu. I was hoping she'd call me back, but no such luck. I may update this review when the matter is settled."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5778e77bb49d4f3d9d1c158f1d5b593e
encoding: FLOAT32
metadata:
{"chroma:document": "My family is trying to sell our apartments which have a Key Bank assumable loan on them. The contract was signed in September, 2018 and the process was begun with the bank to transfer the loan. Over 5 months later, Key Bank has still not approved the loan and no one in the bank has any authority to make it happen. Our buyer had a like-kind exchange that was lost due to the delays. Every month, we call for an update. The processor states that they need more paperwork- which ends up being a new financial statement for the month that just ended. Is there a banking commission that Key Bank can be turned into? It seems that the bank is trying not to allow the assumption of the loan (due to its low rate) and by delaying, the sale will not go through. Where can we get help?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ac80e4e5721e476e8c08d6619920ff7e
encoding: FLOAT32
metadata:
{"chroma:document": "Paid payment before on 15th of month due to illness of family out of state. On my statement under payment it stated late charge of $10 would be assessed if paid after the 16th of the month. Even though I received confirmation that payment was accepted on the 15th, I was charged the late fee because it did not post the day it was paid but 3 days later. I contacted Keybank customer service and this is the answer I received. They need to changed their statement. Not happy with them at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c5c6156e4ba14e6b9c22dcd8270c8cb6
encoding: FLOAT32
metadata:
{"chroma:document": "Honestly, there are way too many issues to state here that I've experienced. My main issues have been with their hidden fees, discretionary use on when they decide to charge overdrafts and lastly how they batch the order of transactions to their benefit, which I thought was illegal. We have tested the order of debit transaction several times and screenshot before and after photos from when it was accurate, to when it was manipulated later in the day (very common)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f76b213cf9d940fea83d5e083000db56
encoding: FLOAT32
metadata:
{"chroma:document": "It is now one year since I opened a simple account. I cannot access it online. Do not get any statements. I have visited the bank 2 times and called 4 times and no resolution. No callback. No letters. I do have access to the ATM but I cannot remove anything or deposit anything."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e2684ea7375d488497c0f6b270d21b56
encoding: FLOAT32
metadata:
{"chroma:document": "Every time I go to use my card there is a block put on my card. I have been with this bank for years and all of a sudden this occurs. So what you know is available to you and after you call customer service and lied to, is very embarrassing. I know my deposits as well as my transaction history. I would not advise anyone to bank with the lying customer service they have answering their phones. Discussion over your own account to be blocked is degrading! Think twice. You can\u2019t even get a family member to send you cash because it\u2019s suspect! Truly an inconvenience. How do they expect your life and time is resolved around mess like this!!! \u201cDON\u2019T BANK KEY BANK\u201c!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5568351698844f78b848f97571c0d866
encoding: FLOAT32
metadata:
{"chroma:document": "I received a check for a service made out to cash from a Key Bank. So, I took it to a local Key Bank to cash. It was there I found out that to negotiate a check from Key Bank at a Key Bank would require payment of a $7.50 fee! I was dumbfounded and struck mute! They charge for negotiating their own check! I would never patronize any business with such a fee structure meant solely to gouge customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 330b5c6037654f3db7632be3be1fe633
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank is a joke. Only reason I signed up with them 9 years ago is because my dad was a long time member there and it was close. They will let you keep using your debit card 10 times before they tell you that you're overdrawn and then add $37.50 to each overdrawn transaction. Then they will overdraft you more for being overdrawn. Kick me while I'm already down. Customer members speak very poor English. Started a Roth IRA there 3 years ago and it LOST money so I withdrew it. Never had a good experience with Key. Too many fees, just not a good bank at all. Currently closing all my accounts and switching."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30790eb33719434e9acfe3034dd77e6f
encoding: FLOAT32
metadata:
{"chroma:document": "I had just moved to Anacortes, Wa. Also I had been doing business with Umpqua Bank for 20 plus years. I needed a local bank as the nearest Umpqua was over an hour's drive. I chose Key bank. Yesterday, in Texas, there was an attempt by a person to pass a bogus check drawn on my account for $4000. Umpqua Bank needed to close my account but I am 70 years old & on social security. I could not have them close my account. Also, there have been frequent snow storms in Anacortes/ Bellingham area and so it was not safe to drive. I needed a fax so I could fix the situation with my Umpqua Bank. I had my account @ Key Bank and called the staff and asked permission to use their fax the next morning for 3 minutes. It would be safe for me in Key Bank. The staff gave me permission to come in & use the fax for a minute or so the next morning. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 82a8df22c521405991e49be3aff4105b
encoding: FLOAT32
metadata:
{"chroma:document": "Very disappointed with Key Bank. When I inquired about draft protections they told me to sign up for a line of credit. I did, then got hit with a $50 annual fee. When I asked, they told me no, you should do a draft protection plan on which they take money from savings to cover fees of potentially overdrafting on my checking. (free) Now I\u2019m getting charged with $18 per month for monthly maintenance fee? One thing after another with these guys. Ridiculous."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a7e032a21354bb5a1688d82502fd26d
encoding: FLOAT32
metadata:
{"chroma:document": "Marketing offers - this bank running a scam to offer up to $300 if open a new account. They sent a promotion offer to my address and I opened a new bank account. Once I completed the all eligibility and time frame. They send me a e-mail that this offer is not valid in your area. So, It's totally fraud."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 993e42a1fefa45e28392389fba3585db
encoding: FLOAT32
metadata:
{"chroma:document": "Each time I called to cancel my account which should have been an easy process was made stressful and drawn out by Key Bank's customer representatives. They did not speak English well. Spoke too fast for you to understand them and didn't seem to understand English well either. Extremely frustrating. Would not recommend Key banking to anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b5705e7e7b0a47a5831a6bcb1026d4cb
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank is a bank that makes frauds, my sister sent the payments of the house and having the receipts, Key Bank sent a letter supposedly 4 months are due and they put the house in foreclosed. Sincerely this bank are robbers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8c5585f6672748f680834544e9280004
encoding: FLOAT32
metadata:
{"chroma:document": "My mother passed away and was an account holder with KIS. After her death, I requested beneficiary claims paperwork on 12/17/18 and was told they would send the documents to me immediately. I have never received the documents and have been told twice that they must have been lost in the mail. I have left several messages and have not had a return call as requested. I am now filing complaints with the SEC and FINRA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dd6073b6b08d4663af61c29cb50fac22
encoding: FLOAT32
metadata:
{"chroma:document": "There should be a rating with NEGATIVE STARS. If so, this bank would be a five negative star. I'm not upset as I'm writing this. I'm calm. My company account with over half a million dollars of federal funds for a rural electrification project straight from the US Treasury was closed with NO NOTICE except an email that says \"As requested, your account is closed.\" We did not ask for the account to be closed. The branch manager stated he only found out when I wrote him and after I called him n times. The customer relationship person was on leave. After a dozen calls to the national Customer Service, Customer I.D. and Financial Wellness on several numbers and half a dozen representatives over 24 mad hours I was told that a letter was \"found.\" The letter could not be sent to me via email to view. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c9350ffb77a34b8f9ba685aa18b85bcd
encoding: FLOAT32
metadata:
{"chroma:document": "Marketing offers - This bank running a scam to offer up to $400 if open a new account. Be aware - for 12 months you will not be able to close this account without fee and also they charge different monthly fees from this account as well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dbb376bd174e4f00976977367e89e990
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking with Key Bank since 1983. I have NEVER had a problem. Every time I have needed to call customer service the representative has always been polite and helpful. When I moved from one side of the state to another there was no disruption of services during the transfer of my accounts from one branch to another. When I do have to go to the branch the staff has been friendly and courteous even on the busiest days. I love the fact that they have Saturday hours. I don't understand why there have been so many complaints. Maybe those complaints are plans by competitors or maybe the attitude of the caller to begin with is too aggressive."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c05c4da42de46d3aea59e3c8fad3b0c
encoding: FLOAT32
metadata:
{"chroma:document": "I called the 1-866-295-2955 and I get is the ** language of the US. This is America and the official language US is English, didn't you people get the email from President Trump? I pressed the operator button 50+ times and could get nothing for a response."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 16781990cd4245c5ad32d0edfb72e7b1
encoding: FLOAT32
metadata:
{"chroma:document": "Absolutely the WORST customer service and service in general when dealing with your bank. I am paid ahead on my loan, so I asked when my next payment would be due, I was told 1/24/19 for .00. Well if nothing is owed then that can't be my next due date. They said, \"Well the system won't tell us that...\" Really??? That answer makes ZERO sense. I asked, \"Well can you call someone in loan department and ask them?\" \"No, but I can give YOU a number to call.\" Seriously?!?! WHY is it so hard for Key Bank employees to know or find out how to properly process a payment and be able to answer simple loan inquiries? I HATE dealing with your company, if it hadn't been a dealer loan I never would have had a loan with you and never will again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f5a25305a324dbc938963559e830dde
encoding: FLOAT32
metadata:
{"chroma:document": "No help on disputing a charge. Never sent paperwork or followed up. I had to be my own advocate. Bank hours are terrible. Employees act like they hate working there. They see you as a dollar sign not as a person. No point to invest money into this place. They don\u2019t care. BEWARE!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c505fc21ee554331a1799a28b97e5af1
encoding: FLOAT32
metadata:
{"chroma:document": "Take your money elsewhere, there is no point in trying to work with these people. Their online information is not up to current banking standards and often times does not exist. I have tried for over a month to gain access to my data online, but they are unable to assist."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 34fce0d0bee240ae806a5f04307460b4
encoding: FLOAT32
metadata:
{"chroma:document": "Giving everybody a heads up about Key Bank annuity and trying to get money. The broker keeps saying the check is in the mail when we need money for Mom's bills and rent. Still waiting and she past away Thanksgiving."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c99d7744119b4781b95ad1ef87123aa0
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give Key Bank 000000 Stars I would. I only to deal with Key thru my job. They issued us pay cards... Well mine's was damaged and I called to get a new card... because my address wasn't updated by me but by Corporate. I am beyond pissed. I got paid 11/2/2018... And still can't order a card. I received a 5 day notice yesterday because I haven't been able to pay rent due to me not having a working card. This is ** and I'm calling BBB once I finish posting my review. Went online and opened an account with NAVY FEDERAL and was able to transfer 250 - the most they allow... While my other monies is just sitting on that card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 476b57028e544431a817d91f6db5e6f4
encoding: FLOAT32
metadata:
{"chroma:document": "The loan department has been nothing but a headache and nightmare since the day they bought out First Niagara Bank. Records from a vehicle loan are lost, primary phone number and Customer is wrong, and refuse to change it. They repeatedly call over and over again every day except for Sunday to talk to the primary person that does not live here. Even when the bill is paid they still call and tell you it\u2019s late. They returned payment for lack of funds even though the funds are there and then say I\u2019m going to charge you a Late fee. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1072106eaeb241e8b6d273671f09d222
encoding: FLOAT32
metadata:
{"chroma:document": "My Grandmother has been paying for my deceased sister's student loans from Key Bank for the past two years. Every other loan for her Masters Degree was forgiven even through other private banks. Key Bank is by far the most crooked company ever. I called. They tried several times to get me off the phone with them just because I asked about the student loans after the student's death. I was just trying to ask them for information, nothing account specific. DO NOT use Key for any borrowing! PNC just asked for a death certificate and we never heard a peep about anything."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2708a88b48bc44abb31fc1d4f9b6e6c4
encoding: FLOAT32
metadata:
{"chroma:document": "We originally had our mortgage with First Niagara. Since Key Bank took it over, it has been nothing but a nightmare. They refuse to accept and properly handle payments made to principal only. We were told we cannot make payments to principal only in excess of our monthly payment because their computer programs cannot handle this. We were told in addition we can not make payments to the principal either 5 days prior to our automatic withdrawal, or 5 days after. This is all illegal, and seems like bank fraud. They make it extremely difficult to make extra payments - why? So they can steal more money from you. This is a nightmare. Please join me in filing a lawsuit against them, and going to every oversight agency. Consumers do not deserve this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8184219555044ddb3710676463c8b10
encoding: FLOAT32
metadata:
{"chroma:document": "We had to use Key Bank being that they bought out our previous bank. We should have realized there would be issues when our home went without insurance for a few months because they \u201cforgot\u201d to pay it with our mortgage. Now they have a newer policy where they hold a check for 5 days till they deposit it if you have overdrafted within the last 6 months. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6b78bea6c2524b05a1bd8cd2daffd3bb
encoding: FLOAT32
metadata:
{"chroma:document": "Since I've been with Key Bank it's been nothing but a hassle to get things done. Just this week I've tried to send my son money online 4 times and every time they restrict my account and tell me I need to go in for them to unlock it which is extremely tough when you work on a fishing boat. Key Bank hates to release your funds. Period. Each time they blamed the restriction on strange activity when in reality there is nothing strange about it. Not once did I make report or buy anything that may raise a flag. I simply made attempts at sending him money overseas which is consistently blocked by the bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 58f7af70474b4d349b647b6f3ff28a0a
encoding: FLOAT32
metadata:
{"chroma:document": "Opened a Money Market at Collier Twp. Branch. Explained that I knew rates were probably going up but because of a relative being ill and me just moving I had little time to follow increase in rates. Woman employee guaranteed she would mark on her computer a reminder to call with any rate increases. After interest rates were raised (and Key Bank's money market rates were increased 10 days prior) I contacted Kelly, who claimed she had been sick and they were short handed at the bank. Shared with her that none of this were my problem. I had even said at initial meeting that if she was too busy I would understand, but she guaranteed she would let me know. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cf451514a41c4751b471391150d23227
encoding: FLOAT32
metadata:
{"chroma:document": "I had a small hobby business checking account. I used it solely for occasional transactions like business license fees, membership dues, and occasional derives. As a busy mom, the business was inactive for a while; I had another baby and stopped looking at my account statements because I knew there was no activity. Many months later, I go to write a check and go online to view my balance. The bank had initiated a $5 service fee and had halved the amount in my small account by the time I noticed. Yes, I should have paid attention. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a83793e903a448a898076f1b63d5545c
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Key Bank for years and have never been charge for using the ATM by my house and I have always used it all the time more than twice and they will not refund my $45 that they took at the end of September for an ATM withdrawal fee for using that ATM more than twice and previous months. I have use that ATM more than twice but they refused to give me my money and they say that that\u2019s just how it is. So please don\u2019t ever go to this bank. It is just ridiculous and I\u2019m over being overdrawn all the time for ridiculous fees that I have never heard of."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53ffdf06e30b420dab028f4a40395400
encoding: FLOAT32
metadata:
{"chroma:document": "I would not even give this bank one star if less than that was an option. The customer service is the absolute worst of any bank I've dealt with. They take days sometimes up to 5 days to process transactions, some of which are bills that I have had set up through auto pay for years and never had this issue before when it was First Niagara so I'm well aware this is an issue with KeyBank and not the other businesses processing time. I have had them give overdraft fees when my check was deposited the same day as the charge but processed the charge before my check. I have also deposited checks and they have taken multiple days to put the money into my account causing overdraft."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ac5004b94517404cb6a8784fdd7a3ad2
encoding: FLOAT32
metadata:
{"chroma:document": "I was referred to Key bank by Nordstrom Heating and AC Inc. I was told no interest for 15 months. I called my local Key Bank near Arlington WA to ask if that is true. Answer was yes no interest on new loans for 15 months. When my first statement arrived I had been charged a $250 fee. They have refused to refund it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 98c14a21976b4b448626d42af43c9e75
encoding: FLOAT32
metadata:
{"chroma:document": "I get this error every time I've tried to sign in today: The User ID or password is incorrect. Please try again. The only way to log in is to keep changing your password. Also there are JavaScript errors and the only way to log out is to just dump the browser. The fonts on the site are all distorted and will not render properly. I am a former IT specialist: software and website development. I called Key customer service three times and they tell me there is nothing wrong with the site, yet the first one I spoke to, Michelle told me they had been working on the site today."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed3af5d5e5a64a458f57cf910e5dd39f
encoding: FLOAT32
metadata:
{"chroma:document": "I know hate is a strong word and probably not a good term to describe an emotion, but I HATE this bank!! I check my balance on a daily basis before using my debit card for purchases just to be sure I'm not overdrafting. Every time I call the customer service or even the branch, I'm always lied to or getting the runaround!! Within 2 days I was charged $212 in overdraft fees after being told several different times by several different people that my account will not be overdrawn!!! So I deposited the money into the account to bring the acct positive so that I can close it IMMEDIATELY! After I deposited the money into the account I called customer service to close the acct, they asked me why do I want to close the acct? I told them the truth which is their fees are ridiculously high!! All of sudden after telling the rep my reason for wanting to close this acct, she says, \"Well you can't close the acct today due to a returned charge pending.\" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8cddec814684d9aad6b57135189deb1
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible service - staff lacks obvious training and they possess no desire to do a good job. How can you be working in a bank and be unfamiliar with FDIC Insurance? They were terribly rude as well, Suyen ** claims to be a compliance officer on LinkedIn, Luis ** the banker who also called himself the Officer in Charge and the silly kid named Damion ** who made what he considered to be a silly joke about my appearance - How rude. Avoid this place."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f985959e7644c80b876e2f278abec6c
encoding: FLOAT32
metadata:
{"chroma:document": "I closed my checking account on the 5th of September and was told my $3300.00 would be mailed to me in 10 days. It's now September 29th and still no check. When I call it's always another department that is responsible for the situation. They have ran out of the excuse, \"It's in the mail.\" Where is my $3300.00??"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e72cc55553b042afb301228daccebc3d
encoding: FLOAT32
metadata:
{"chroma:document": "When we obtained our mortgage, Key Bank mandated that we set up an escrow account. In spite of having sufficient funds in the escrow account, Key Bank neglected to pay our homeowner's insurance bill by the due date, which resulted in my receiving a cancellation notice. I have made several phone calls and been placed on hold, then transferred, then placed on hold again. On 3 different days, after these exasperating calls, I have been assured that the payment would be overnighted that same night. And yet it has not happened. My insurance company tells me that no claim will be processed for the period that the policy is in unpaid status. If my house burns down tonight, it will be a total loss to me... and Key Bank! LAWSUIT TIME I guess..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6d65c620d58d4e279a437d05bea1b0eb
encoding: FLOAT32
metadata:
{"chroma:document": "I redeemed my points with Relationship Rewards program and close this service same day. I specifically ask Key Bank rep if this is OK to close it same day. I was ensure that she check with Relationship Rewards team and I'm going to receive a gift card. After 2 month I realized I did get it! I call Key Bank and Relationship Rewards team. Relationship Rewards told me my redeem did not go thru... They can redeem it if I sign up for this program again. Pay $40 fee and THEN they give me $25 gift card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4f037dca83b245caaa6da4719a536e08
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank stopped a check I was cashing from my employer. I always got direct deposit but my employer gave me a personal check. I went to a branch and cashed it. I put it directly in my account. I was thinking it may take a day to get in my account but nope. The branch \"back office\" at this branch submitted to fraud. The reason, because it was a personal check and it looked suspicious. Mind you it's around the same time I get paid. I think they saw a brown person walk in to cash a check and held it. I don't see no other reasons. I called the fraud department but they couldn't take the hold off because the \"back office\" of this branch has to take the hold off. Well the branch is telling me their \"back office\" did it and can't take it off. At the same time customer service is saying, Their back office at their branch could take it off. Anyway it's a week later. Still no money in my account. Nothing's wrong with my employers check. I don't know what's going on."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 229f0a23eeb54a58b6b0383387f9d528
encoding: FLOAT32
metadata:
{"chroma:document": "My elderly father (91 years old) recently relocated from Pennsylvania to California to live with me. We submitted an online change of address and shortly afterwards his ATM card was declined. We called the number on the back of the card and was told the problem had to be resolved by the branch and we needed to call back Monday. Called the branch Monday. They were busy. Left messages. Calls were not returned, Tuesday tried again from the number on back of the card. Was told by an operator to speak with the branch manager. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4eb4ebdc36004e16b19abf27b07c7369
encoding: FLOAT32
metadata:
{"chroma:document": "I've been banking with Key for close to 2 years. I've deposited every single paycheck I've received since changing to Key. Today I deposited my paycheck via my mobile account. Usually when depositing my check, I'm given access to 100.00, until the check clears. Today I found out that you're not given access to any money when doing it by the mobile account. That doesn't make any sense to me. I've deposited checks by the same company before, and was given the 100.00, but not when doing it this way. I'm done with Key Bank. They're never there when you need them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b9dff10537a74d75bb78f21dedab43f9
encoding: FLOAT32
metadata:
{"chroma:document": "Unprofessional, amateur staff. Hidden and surprise fees that go unexplained even after many attempts to get an explanation. Terrible website that is down as much as it is operational. Stone age app. Intentionally decreases credit scores in their assessment for loans in order drive up the interest rate they can charge you. Disgusting, dishonest and probably fraudulent bank. Disaster."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a309978b1996423a8895f99dab424f67
encoding: FLOAT32
metadata:
{"chroma:document": "I was at the White Plains Key Bank, not for the first time, for notarizing medical reports (I know where ALL the notaries are at various banks near my nine offices). The notary, Ms. Jean **, was rude, acted like I was bothering her and FOUR TIMES notes that notaries are nothing to do with banking. Fair enough, but I need my reports notarized by law. IN 30 years of doing these reports and getting notaries, NO ONE has been as clear that I was wasting her valuable work time as Jean **. The bank was EMPTY, btw, at the time. She also meddled into the content of my reports, which is against federal HIPAA guidelines to discuss or look into by non-medical staff. She alone in 30 years of this activity, asked for my SS#, and was looking me up online. Talk about over-stepping your boundaries!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81cb447750cb4b318834f166b79431a9
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank Car Loan - I get paid every two weeks. I make my car payment my first paycheck of each month (single mom with two kids causes me to live paycheck to paycheck). My payment is due on the 7th. They start calling me 4x a day every day starting on the 7th up until 4 days AFTER I have made my payment because it takes them that long to process the payment. It comes out of my checking account the day I make the payment but takes them 4 days to show it on my account. Horrible threatening customer service and harassing in their payment follow ups. \"I don't need 4 calls a day to tell you the same thing,\" I just told the last non-English speaking person. If I had the means, I would refinance the car and get it away from them. By the way, I pay at LEAST an extra $100 in principal each and every month and it never gets to the point where a late fee is charged. They are terrible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 843f92a700644351b4295fdbbb0f5e16
encoding: FLOAT32
metadata:
{"chroma:document": "I was planning a trip to Peru last spring and I met a person on an online dating site from Peru of whom I had gotten to know for a few months. This person I met on this online dating site told me she was working with a travel agency in Peru who was offering tour packages and that she could arrange with them to provide a beach resort package for me at a fair price. After knowing the person for a while I decided to go with her to the travel agency in Peru to see what they had to offer in beach resort packages. While speaking to the representative at the travel agency I was shown pictures of the featured resort he was offering to sell me. The photos he showed me of the resort were of a state of the art beach resort, but after purchasing and arriving at the actual resort I realized that the resort he showed me online and the resort where I was dropped off at were not the same and that the agent had misrepresented the beach resort he had actually sold me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8fa1706136c94fe3a6e6fc716581e1b9
encoding: FLOAT32
metadata:
{"chroma:document": "So I was thinking of possibly switching from Chase to Key Bank. I put a 50 dollar deposit in the Key Account that I opened online. The 50 dollars took a week to post to the account. I thought Key lost my money so I had Chase reverse the deposit. Key sent my account to fraud for closure without a call, email or text. Before it was closed I did a 1 dollar deposit for a test. Key Bank failed my test with flying colors. No word on the dollar I put in. I\u2019m just happy I got my 50 back from Chase and I only lose a dollar for dealing with these fools. Do yourself a favor. Don\u2019t deal with Key Bank at all if possible. If you do give them the bare minimum or you will regret it. They will lose your money in a heartbeat. I only had them for 10 days and it was 10 very bad days. Never had any issues in 10 years with Chase. Only reason I even gave this sorry bank a chance was for the 400 new customer offer. But now I would pay 400 not to use them ever again..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c1174baafcb94593a58d729b82b2b761
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a Key Bank Checking account last May 2018. I signed up for Online Banking as well. I applied and received the Latitude Credit Card with a credit limit of 15,000, zero percent interest and no balance transfer fee. I transferred a balance to the Latitude card for 2,700. Each month I had to prove to Latitude that I paid my monthly payment on time with a phone call and 45 minutes of working with a service rep. Each time they apologized, I was told by a supervisor the first time that they sent out a late payment notice prematurely. I was credited. However, the credit of 27.50 although appeared on my online statement they never actually credited the balance therefore generating another notice and late fee."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 84e0a1ceae4d494d88a0af4a024334c9
encoding: FLOAT32
metadata:
{"chroma:document": "I did a wire transfer to Germany for 5000 Euros through Key. The bank employee put an incorrect recipient name on the form (the bank instead of the individual) but all other information is correct and I have sent money to this person several times before, The funds never got through and Key is not attempting to recall the funds. My local branch manager is suggesting that indeed the funds got through and the recipient is lying about getting them. I asked him if there was a way to check if they got deposited and he said no, which is absurd. I have since filed complaints with the attorney general of my home state and Ohio which is Key's corporate state. I also filed a complaint with the CFPB."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 98c89de2e0fc454a857e0c8fd2d06651
encoding: FLOAT32
metadata:
{"chroma:document": "They closed my account on July of 2018. I had a direct deposit payment in there that they have of mines. I have called the 1(800) number as well as the branch. They have poor customer service at the cooperate office and branch. Nothing should be processing if my account is closed. They got their little 30.23 for their fees. Now I want my money that is not affiliated with them. Yes I'm pissed and will never deal with this bank nor do I recommend anyone else using this bank. I place them in the category of Bank of America. Beware of Key Bank. They not right."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53f0c125e2ce4e698e4fff4818099eac
encoding: FLOAT32
metadata:
{"chroma:document": "THEY charged me close to 2k in overdraft fees. YES overdraft fees totaled this month. Not including the transactions that I disputed for some apparent scam websites online. No lie. I have been round and round with them. I told them even with health conditions limiting my ability to get out, I shopped online a lot. If your card is ever stolen and used, they punish the customer for it. Meanwhile all my utilities are going back bounced. I've been inside the branch, on the phone, email... you name it. I got the same response. I have to wait 10 days. I offered to file a police report and was told I didn't need to. Now of course I can't make my dad's (79 years old) car payment due to all this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 727770a0ae704141840662e944a009b5
encoding: FLOAT32
metadata:
{"chroma:document": "I pay off my loan earlier. For that they charging me illegal $150 penalty and I request them give my loan payoff letter. No answer from them. Can someone please help me where to file complaints against them?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7bd289f36e8b4b49b6725177b086bee1
encoding: FLOAT32
metadata:
{"chroma:document": "I overdraw my account on 7/10. They like to post debits before they post credits. They refunded the money on the 12th and then the 13th I had another overdraft fee of 37.00. I look and have a positive balance. I show that it was positive until they overdrew me and then they charged me for overdrawing me. Essentially one overdraft that they credited me for 34.00 is now 177.00 in fees in 5 days. I look at my statement and it doesn't match what they are saying. They say the online is showing it wrong. I can not afford as a single mom to pay them 177.00 for an overdraft that never should have happened. This has never happened and they refuse to help me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fcf3a21e25e54ef49d4b6c8d1d39259d
encoding: FLOAT32
metadata:
{"chroma:document": "Seriously disappointed in services from this company and we will never recommend & will be switching banks ASAP. Someone stole my card info and spent hundreds of dollars of my hard earned income, we reported it A WEEK AGO and not only do we have to carry those charges on our account but we have been saddled with multiple overdraft fees (that occurred only because of the fraud) and what is equaling out to OUR MORTGAGE PAYMENT is gone and the bank isn't doing anything to fix it in a timely manner. I have 4 children and my entire limited income was swallowed whole by the charges & we have nothing to use for groceries or our essential bills and NO ONE HAS FIXED THE ACCOUNT AND WE HAVE CALLED EVERYDAY FOR A WEEK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7109cd003a91478e9b899914dbeb5578
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank claims to have hassle free checking account but it is just the absolute opposite. They business practices are horrible and they will charge you overdraft fees on your account even though money is in the account to cover YOUR TRANSACTIONS! I have spoken with their agents multiple times and told them the money in my account why I am being charged multiple overdraft fees. Well my account overdrew for 39 CENTS!! 39 CENTS and they charge me $39 for 39 CENTS that then send my account into a snowball effect where the fees just keep climbing because I am not putting in my account to cover the fee just my transactions. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c8ee1a808c8495c819bdf3946bb6c98
encoding: FLOAT32
metadata:
{"chroma:document": "I purchased a product from KeyBank labeled Hassle Free Checking Account which advertised standard checking account services along with a bill paying service with an optional mobile check deposit feature to utilize at my discretion within the daily limits set by KeyBank's Business Policies. In exchange for having to supply the customer with personal checks to use on their account the bank offers to waive minimum balance fees on the account and includes a free online account payables service to utilize with them instead. I have money on deposit with KeyBank for a working service product that does not work as was intended and they have refused all offers to settle with me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d19d943ce00b407999a0585f609b4210
encoding: FLOAT32
metadata:
{"chroma:document": "Beware, balance transfers you make on the phone aren't necessarily going to go through. I spent an an enormous amount of time to do a balance transfer still 3 days before the deadline. The person I spoke to seemed to not know anything about it, and kept having to go back to her manager every time to ask basic questions: the length of the promotion, the fees, the time it would take. Despite me being used to speaking with people with very heavy accents, my family included, her accent was so difficult to understand. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e8161663d5184e5f9365d0c811109f5d
encoding: FLOAT32
metadata:
{"chroma:document": "Honestly this is the worst bank I have ever had. I switched to Bank of America but kept Key Bank as my secondary checking and worst decision ever they aren\u2019t well in guest service. They are always short on tellers and I\u2019ve dealt with a branch the guy asked me what the deposit bag was. Are you kidding me? This bank is a joke. They love taking fees and can\u2019t provide the times stuff was pulled out your account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5e396253b3be431b84e40cfcc939e631
encoding: FLOAT32
metadata:
{"chroma:document": "I canceled my father's credit card, which was a horrible process. Three months later I get a statement saying there was a fifteen dollar charge which now totals 75.50 with late fees. We called last night to inquire. Rep took all of his information, including his permission to have rep talk to me - he\u2019s 89. She was to call right back. She did not. I called from work this morning. They can\u2019t talk to me unless he is present. So, we will go through entire process this evening. Can\u2019t even begin to tell you how frustrated we are."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d328c5f369c1459f808b2eb9daedd0e3
encoding: FLOAT32
metadata:
{"chroma:document": "It is Friday afternoon and my account still shows the same purchases pending from Tuesday. Everything since then hasn't posted. They do not update the information often enough. They tried to straight up ROB me! I keep track of my purchases and balance. I had enough money to cover my expenses up to the final one when I unexpectedly had to cover my friend's dinner bill. They tried charging me 4 OD fees totally $140 for being $6 over on ONE purchase! I spoke to two people on the phone who couldn't make sense of it either and they each fed me a lame excuse like \"sometimes they go through in a different order.\" Even if that were the case, I had money to cover either the dinner OR the three purchases that they said went through after. I went in to the bank. The two women at the counter couldn't make sense of it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e6fecf04e5444faabdd7b5e40cbaa44a
encoding: FLOAT32
metadata:
{"chroma:document": "We got an account at Key Bank. When we got our first statement the charges were doubled for using a different atm other than Key Bank's! It totalled over $40 then I went to cash a check that I have been cashing the same check from my mom every month for 3 yrs and the manager lady treated me like I stole the check (I have been in there with my mom 100 times). I know they have to call if it's a certain amt anyway while she was verifying with my mom the lady walks by her and says, \"Make sure she tells you the check number\", and they both have the same reason for getting it! What business is it of hers what this money is for!!! Well they cashed it because they had no choice but I felt like I was doing something wrong by the way that manager lady treated me!!! No more Key Bank!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e627c0358ad947b89cc0913d8bc917fa
encoding: FLOAT32
metadata:
{"chroma:document": "My account was hacked & I found out because my card was declined at Walmart while visiting family in Virginia. I called and the online rep could not help me because my last 4 digits of my Social Security # and my birthdate did not match what they had on file. I always leave travel instructions with the bank so they know where I'm going to be because I was hacked before. They did not have that info on my account either. Someone put a $400 transaction at a Sam's club in Las Vegas. I went into my home bank with my ID and SS card and manager asked if I was previously a 1st Niagara customer and the answer was no. No apology or reason why my incorrect info was on file. I have not received a new card or fraud paperwork yet and am totally disgusted with this bank. I will go to another bank as soon as this is settled."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c667d121c8d421cb498e61fecad7c5c
encoding: FLOAT32
metadata:
{"chroma:document": "A rep from Key Bank reached out to me a couple of weeks ago to let me know that they were changing the KBO website and gradually transitioning clients to the system. No real information was given, so I assumed (incorrectly) that it would be primarily a cosmetic change and would be easy to navigate, as the old system was. My company was converted to the new system this week. What a nightmare! Although the website looks great (even if they do have a winter snow scene background in May), the ACH payment area of the site is vastly different from the previous system, not at all intuitive and did not port over all the information from the old system. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d42b7f2e8a3f429b9688dbf4f0141f50
encoding: FLOAT32
metadata:
{"chroma:document": "Rudest employees and \"Manager\" ever (notice I put Manager in \" \"). I deposited a check written to me that bounced at the check writer's bank, but Key Bank (23116 Telegraph Rd, Brownstown Charter Twp, MI 48134 location) treated ME like I was a criminal. There was a hold on the check and it bounced prior to the hold being released so Key Bank did not lose any money, I did not cash the check or receive the funds, I simply deposited it into my account like you would any check someone writes you. Key Bank immediately closed my account and treated me like I was a criminal, spoke to me very poorly and rudely. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 609cea519ffe439f86a0c97d2d9ac9ae
encoding: FLOAT32
metadata:
{"chroma:document": "I transferred money between TWO KEY BANK accounts to cover checks that were going to hit the bank that night, they didn't \"recognize\" the transfer until the following day causing me $187.50 in fees PLUS they sent my checks back. When I spoke to them, branch manager and regional operations manager, she said that I did it past 7 pm and that it is not recognized. It was a cash deposit into one account to transfer to the other because I didn't have my debit card with me. However when you do a mobile deposit before 11 pm it hits that same day, does this make sense to anyone? They are a BUNCH OF LYING THIEVES! This is how they make their money! Will definitely be looking to bank elsewhere! If I am going to overdraft my account, it needs to be my fault, not the bank spinning it to their advantage!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c8f9142ec8414f1e97cee4089e638e8a
encoding: FLOAT32
metadata:
{"chroma:document": "I recently charged my Key Bank card for a fishing trip to Canada, I have been doing this over the past 20 yrs. Today I opened up my account and found I was charged a processing fee for the purchase! I have never been charged before for this type of transaction. I called the 800# for Key Bank and the first person I spoke to was (Kiana) and she started out nice and then turned very rude and cold when I questioned her on the charge... Came out and said she can't do anything about it... I explained to her that I charge on this card for years and she said she will go back and look... So I was on hold for 10 minutes and she came back and said could not find any history."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 748919f91612455c9e91499b133dfcfe
encoding: FLOAT32
metadata:
{"chroma:document": "As others have said... WORST BANK EVER!!! Their online/mobile banking is a joke and, as I have been told by KeyBank representatives, it is NOT up to date. So even if you are checking regularly, they don't post all charges, etc so you really have no idea what is going on until a day or two later. Was told to sign up for text alerts to get 'Real Time' updates/information... Signed up for EVERY alert I could find (email/text) and have yet to even receive a single text. I get emails 2 DAYS later telling me about overdrafts. They hold CASH DEPOSITS to ensure they are able to charge an overdraft. Payments don't show pending so no warning. They are there and will cause an overdraft. It's truly ridiculous. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e80bdcb581704fa2a7f43b8be2667580
encoding: FLOAT32
metadata:
{"chroma:document": "Decided to open an account when I received a promotional offer by mail. The entire experience was unpleasant. Very non-customer-centric bank. Closed the account after just 2 months and will never use the bank for anything ever again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0c2c10fb62ad4a1dadfc786ae9f51f1a
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank is the worst. I changed bank accounts a few months ago and it was a giant fiasco trying to set up automatic payments from my new checking account. I tried doing this over the phone, and they said I would have to go to one of their branches to set it up. When I went into the branch, they said I required a voided check and would have to email in my application. That alone was extremely inconvenient, and in the meantime I've been making manual payments over the phone.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 584de566aee446799ae374d8659c2e99
encoding: FLOAT32
metadata:
{"chroma:document": "Our business accounts have been with the same bank building for almost 50 years. We have been through at least a dozen acquisitions and name changes without any issues. Recently Key Bank took over from First Niagara and that's when the service went downhill. First to go was the helpful branch manager and her assistant; then the friendly tellers and, finally, the head teller. In their place, you had a bunch of rigid, unfriendly, unhelpful drones. Things finally came to a head when my 80 year old father was unable to cash a $10.00 check because the check was made out to his business and not to him personally. We went down the next day and transferred most of our accounts to another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1937d4c6cd3146f383772d55f446820a
encoding: FLOAT32
metadata:
{"chroma:document": "I have to agree with most of the one star ratings... and that is being generous. I visited the Parker, Colorado branch and what a joke. Perhaps mediocre customer service is a thing of the past and the concept is simply swirling the toilet bowl? Where do I start? I went in to cash a check on their bank. Ultimately, they charged me $7.50 simply to do that. Corrupt. The tellers (if that is the total they hold) simply ignored me for the first fifteen minutes. They ignored the drive up customers, telling one of them that the lobby was full. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 540fb03612534c40b13b187e6f6a679b
encoding: FLOAT32
metadata:
{"chroma:document": "7 years ago I was selling an antique desk online and received a buyer for it who sent me a Navy Federal check. I deposited the check only to find out it was fraudulent. The bank contacted me immediately to let me know. I never withdrew any monies from the check and as far as I knew the incident was over. Now it's 2018 and I go in and open a new account with them and after they deposit my money they tell me my account is flagged because of the fraudulent check that I deposited 7 years ago and they closed my account only to say they didn't wanna do business with me!!! Why allow me to open it in the first place? And why am I being flagged for a check I never withdrew any monies from that I also told them I received as payment from furniture I was selling online? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b992a201e21748d99cec10b613d506ef
encoding: FLOAT32
metadata:
{"chroma:document": "The worst bank ever. The Federal needs to investigate how they do business with customers. This is abuse and stealing. How can you check your account and find that a payment had already came out, so I went and make a deposit. Now today the bank charge me an overdraft fee for something that had been deducted out of my account. What I can\u2019t understand is the fact that the payment was already taken out of my account and I had money left over in the account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 121d363291d747c0964ce6762ef7047d
encoding: FLOAT32
metadata:
{"chroma:document": "I had a total loss a vehicle. They don\u2019t cash the checks from the insurance money in order to try to get more money from me. How they can do this to anyone is disgusting. My accident was in December. It\u2019s now March and they want payments from me, meanwhile one service rep said no checks are posted to my account. Then I call my insurance company and the checks were posted. Over $19,000 and they still try and make me pay. I call back. This woman now says they do have the checks. This is only when I have my insurance company on the phone. They are scammers and so unprofessional."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57f00795e31d4c228617ec3018e341fd
encoding: FLOAT32
metadata:
{"chroma:document": "This is a combo between the Benson/Old Seward location(s). I've had a past account and recently opened up a brand new checking account with KeyBank. The branch rep that helped me asked all the basic qualifying questions about money in...money out. I told him that I was working on-call and my employment was far from stable and very unpredictable. He suggested the Money Market account. I also had a $200 promo code for qualifying direct deposits of $500 or more. I qualified once I handed in my direct deposit slip to my employer's payroll dept. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a70b827728848fa9973f73247f5cb5a
encoding: FLOAT32
metadata:
{"chroma:document": "Went into open a savings account for an Etsy shop. I has asked if it was cut and dry where there were no fees unless you obviously overdrafted. Anyway, sat there an hour with a guy and a woman that knew nothing and had no customer service skills, besides talking about their personal life. I have my accounts at American Eagle, I wanted to open an account and keep it separate from our other account in case something bad happened. Anyway, I sat there for almost an hour, no talk about the savings account, just asking me about my personal life, where did I work etc., then her telling me how her parents are building a home around a pool etc. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e8ad7c0626d344f68a874f0268b85067
encoding: FLOAT32
metadata:
{"chroma:document": "I got a car loan with Key Bank. Unfortunately, my vehicle was totaled. My insurance company paid them an amount estimated for the vehicle... They sent me a statement showing the payment. My insurance company recalculated the car amount. They are now paying them more. I also have gap insurance. It\u2019s been three months I continued to make payments while my insurance company estimated the value. So after three months of payments no phone call saying my insurance company took the check back and they are sending a new one. They call me and give me a late fee and say I have to make a payment. I was put on hold. Argued with the representative and he put me on hold for 20 minutes while looking up my file. As if I\u2019m just not paying and I still have this vehicle. They have no communication or records kept at all. Very unprofessional."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f164d990abd94dc9a639ece3c06aac19
encoding: FLOAT32
metadata:
{"chroma:document": "I used a Key Bank ATM at 2133 Poquonock Avenue in Windsor CT on February 20th at 11:09. I tried to take out $200. The ATM took a long time to dispense the cash. A red light went on and I received the message that the ATM was unable to process my transaction at that time. I tried again but this transaction failed as well. I then went across the street to a Webster Bank ATM and was able to withdraw $200 from my Key Bank account. I called customer service after I discovered that my account was debited for $200 even though I never received the money. They told me it would take up to 10 days to resolve this issue. It is day 2 and the $200 has still not been credited to my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4166f1e4874a4f2c89ab0e752804213d
encoding: FLOAT32
metadata:
{"chroma:document": "Had to set up my online payment with them three times. I also had to drive to 20 miles to a branch to hand deliver my ACH information because they only accepted a Fax (which they said they can't confirm they received). After two months they had an issue and I was not notified so I went online to make the payment. My bank info was gone (again) and I had to work with their team for a \"workaround\" because of an archaic system design. By the way their system for fees and late fees seem to work fine. It seems like a scam to get fees (all have been waived though). Nothing but a headache."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a340512fce134047a3fc9a80ccc6e8b9
encoding: FLOAT32
metadata:
{"chroma:document": "This banks should be called FEEBANK, not Key Bank. Unscrupulous practices, items pending on a Sunday night when the Federal Reserve is closed are automatically pushed through just to create an overdraft. My family has over 500,000 in this bank and have used them since 1965, when they were Society National BANK. As a third generation banking customer, they cater to people that are in the credit range of 800 and up, and have at least 50,000 in the bank. They can stick their line of credit where the sun does not shine. And their crappy practices as well. I have had great service with Huntington and PNC which I have moved all my accounts to. My branch was in Huron, Ohio. Worst service ever. Went to close my account, and was told to come back another day because a 10.27 dollar charge at a gas station was pending. GO ** yourself KEY/FEEBANK!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e100967580d4fbbbc274e7fa8915d61
encoding: FLOAT32
metadata:
{"chroma:document": "I have to agree with others that this bank's practices are completely unscrupulous. Depending on who you talk to, you will receive different information about fees charged to your accounts. I have had false fees removed by some customer service reps but not others. They will flat out lie to you to get you to open accounts then hit you with fees that someone assured you would not incur. I am done with these thieves. Please, entrust your hard earned money elsewhere. This bank should be investigated and closed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 71bdad53d7a74a1fa9269532493ff531
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank will allow a transaction to go through and then make you pay a service charge. I have had this same experience multiple times. Today (2/6/18), when I called the customer service line, the lady I spoke with told me that \"they were helping you out\". In what land did \"helping you out\" involve making you pay for the help? I'm so pissed that I can't even go into the detail of my experience with this Fraud that calls itself a bank. Nevertheless, there are kind people at some of the branches I have visited, but the system is just there to \"milk\" customers. First thing 9 am tomorrow morning is to go down to the nearest branch and close my account. I have had enough. I wish I could pass with a Zero Star or even a minus Zero... Ha!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8cacb682dcf42ae8f095ae6ad8dbd75
encoding: FLOAT32
metadata:
{"chroma:document": "They are unscrupulous. They will edit your debit history, push through transactions and even hold deposits to make sure your balance is screwed up. Then they'll charge big fees. I have 2 account with this bank. Every month they figure out how they made my account go negative to charge overdraft fee's on top over and over again. Every month I'm paid $200.00 dollar about this issue. This is take money off my budget. I need to paid other thing. I can't afford those people take money off my account or manipulation my financial system just to made money for themselves."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 986b5439fec1496e8c375efd96fa7cb3
encoding: FLOAT32
metadata:
{"chroma:document": "I am closing an account tomorrow morning. I have spent the past six months, first, trying to get Key to acknowledge their mistake, and second, correct it. After the first fraudulent charge I called customer service, who told me to go into a local branch. I did, and the local branch manager told me to call customer service. By the time they removed the first 18.00 charge, two more had been added in the following months. Each time, I called, was told to go into a branch, and was told when I got there to call customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e62f7794425413b839d3c4fed54b378
encoding: FLOAT32
metadata:
{"chroma:document": "If you love throwing money away, this is the bank for you. On several occasions they have held my deposit & my debits go through & have ended up with $100 in fees. I've tried talking with them, the branch people are rude & call center don't care. This place needs investigated. They are ripping people off!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 644832ad833845be85008854cf9a7985
encoding: FLOAT32
metadata:
{"chroma:document": "I have had an account with this bank for many years. Recently after having a new automatic deposit of several hundred dollars they started delaying debits to my account in order to put it in Insufficient Funds status. During the middle of Christmas shopping in 2017 they charged me an overdraft fee when my account showed a positive balance. I made a deposit immediately which they delayed posting. So the overdraft fees continued. I had automatic payments I could not stop because of PayPal policies. But mostly because of Key Bank my account is now over $700 in arrears. They have financially ruined me. And they don't seem to care. I fully believe that they did this because of the new direct deposit. They assumed they could collect from that but I was able to change that deposit in time to another bank who truly cares about their customers!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f205b342f4c4735a9573d11f1c4f63d
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank white plains location (270). Bad customer service. Today a female teller who must be newly hired refused to cash my check because she did not know me although I am a member of this bank. The way she spoke to me she was completely unprofessional and I was forced to go to a check cashing and pay almost 30 dollars to cash my check so I can pay my rent. Word to the wise go where you are appreciated and treated better. This caused me a hardship as I was forced to spend money I did not have to spend. I would suggest not going to this teller if you enter this bank. You will not be treated fairly or with respect."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f510814a393423bbb815e914b57d94b
encoding: FLOAT32
metadata:
{"chroma:document": "If it seems too good to be true it probably is! I was suckered in by the $200 new account offer. I opened my new account, excited to be done with monthly fees and the promise of an extra $200 - woo hoo! I waited for my new checks and debit card - I needed the checks to change my direct deposit and the debit card to make my required transactions (and you know, to just have access to my account) to qualify for my $200. Then I waited some more... and waited again. I went into the Tigard, OR branch to see what was going on. Lead Teller Deborah ** looked up my account and told me that I should wait another week because the holidays must have slowed things down."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8d85f4961acd44518d5da39bc8c77623
encoding: FLOAT32
metadata:
{"chroma:document": "I have an checking account with Key. It double dipping on transaction causing the rest of the charges bound so it can charge for bound check. I also have a credit card account with it. I may pay on the beginning of the billing circle and it never update my balance until the end of the billing circle so it can charging interest. I've called them. The call went to Philippine. No one can help me except keep paying until it paid."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fddd93f386f24733aeca0a8f2373d20a
encoding: FLOAT32
metadata:
{"chroma:document": "How do they stay in business? Fees. These people are unscrupulous. They will edit your debit history, push through transactions and even hold deposits to make sure your balance is screwed up. Then they'll swoop in and hit you with the big old fees. They need to be shut down."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d51f192a4c5249aab59b7cbb00d0a8c2
encoding: FLOAT32
metadata:
{"chroma:document": "I initially opened my account (15+ years ago) with Harleysville National Bank, and never had a problem. It turned into First Niagara, again, never had a problem. Now it has become Key Bank. I was in a hurricane (Category 5- Maria, Sep 19, 2017), that left us without power for several months, no cell-phone service, no internet, and no communications for several weeks. When I was finally able to leave the island and contact Key Bank customer service, they first challenged my claim that I had been through a hurricane (even though the address on file is easily verifiable). They have continued to charge late fees, report non-payment, and charge interest -AND- they have now closed my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eda1bb78a1dc45079299cfab97fc4b80
encoding: FLOAT32
metadata:
{"chroma:document": "I opened my bank account with HSBC about 15 years ago. Never had ANY problems. HSBC turned into First Niagara. Still a fine bank. But since Key Bank took over, it has been one nightmare after another. TWICE Key Bank deposited a check into my account and made it part of my available balance only to (days later) inexplicably take the check amount back out of my account. Why? Well it took me several visits to my local branch and 3 WEEKS to get the explanation (via snail mail) that the check \"couldn't be read by our scanner\" so it has been voided from my bank account, thus sending my account into overdraft."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c04e94daa8024e0fb1a06ac1667a9db2
encoding: FLOAT32
metadata:
{"chroma:document": "OMG. How could there so many disconnections, wrong departments, and so much internal confusion? All for a fairly straightforward question? Each person I spoke was friendly enough, even in the face of my growing frustration\u2013kudos to them for that\u2013but then would send me to the wrong place, give me the wrong information, or, in one case, inadvertently hang up on me. All the while, messages played about how the queue was 1-3 minutes. It wasn't. I've had accounts with Key for years\u2013a mortgage, investments, etc.\u2013but after today, sadly, I have to look for a new bank, because I cannot stomach that much ineptitude. I am beyond appalled."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0308b66d9bff43a58f2054b1352d0dfc
encoding: FLOAT32
metadata:
{"chroma:document": "We applied for a home loan in mid July, they said to change to another loan package to save money, it caused a higher estimated payment and a second hit in our credit within one month! We paid money upfront, inspection, etc. They kept changing requirements, charged us for appraisal and we did a year of homeowners on November 3. After several delays and a ridiculous delay of the bank refusing to close because the current homeowners wanted to keep their oil and gas rights and after we were told four different closing dates, we are now into December. The house needs some outside work and we are paying insurance, job verifications complete and every paper trail covered and all requests submitted, 5 months after we start we aren't permitted in this house and finally are denied due to lack of collateral... something never asked for!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2dd0e523263e4f019b0726b66de52608
encoding: FLOAT32
metadata:
{"chroma:document": "There is definitely predatory and illegal practices going on at this bank. Since when does a bank NOT have to give itemized details of charges? And be able to foreclose on homes by sending a letter (regular mail) stating an astronomical settlement amount to avoid foreclosure. And to add insult to injury the letter will allow you 30 days to come up with the unexplained dollar amount (way more than mtg payments) but you come to find out the foreclosure process has already been started. Then they won't accept payments even if it's within the 30 days. The letter states \"payment will be accepted within 30 days from RECEIPT of letter\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c83f956c7b6f4ab587928ece26a40a4d
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank has the worst system, that I have ever dealt with. You have to be a rocket scientist, to figure out all the coding that they use, for your bank account. From 7 p.m, to 7 a.m., you are unable to access a lot of your needed information. Other days, their system is shut down, and you can't get on, at all. Still other times, they will not notify you, if a check has not been cashed. If you have a credit, under a dollar, in your \"line of credit\", they just take remove it. They are constantly \"apologizing\", because of their incompetence. I don't want an apology; I want service. Why do they need 12 hours every day to mess up people's accounts? They can probably do that in a much shorter time frame. As I said: \"Worst bank, ever\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 27223cc0826f41279365ad262e422f6f
encoding: FLOAT32
metadata:
{"chroma:document": "Very rude women tellers. Very unwelcoming. Throws your receipt at you, instead of handed to you. Wish I didn't open account with them. I have talk to others customers. They said the same thing about this one particular teller. No manners and no people skills."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b15f56533c4c4911ba0818ce1cd81c9b
encoding: FLOAT32
metadata:
{"chroma:document": "If I can encourage anyone out there looking for a bank GO TO YOUR LOCAL BANKS! They have way better service fees and you can also avoid those other nonsense fees. Bank fees here and there add quickly. With Key Bank it\u2019s all about discretion. You can even open a free account without meeting some guidelines. I recommend simple hassle free experience. Key Bank doesn't really give you that experience."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 21bae1bf29e640109702500f0aeb2756
encoding: FLOAT32
metadata:
{"chroma:document": "Asking for help when my account was considered blocked. I did nothing wrong. Although I believed a CO. was legitimate. It was not, now I am being looked at as a fraud. I just want an acceptable company who can provide me with a checking account!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 50ecdfc660ee44ce9814ff99b82d8247
encoding: FLOAT32
metadata:
{"chroma:document": "I got a Discover personal loan deposited into my Key Bank account. They money has been in the account for almost a month. I do not use this account much, so I wanted the money to sit until I needed it for closing cost on a home and wedding expenses. We went to withdraw some of the funds as a cashier's check to give to the title company at the closing and was told we couldn't get it, that they had to verify where the funds came from. It clearly says an ACH deposit from Discover. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57b902c67e724281ae3fba4e2668359c
encoding: FLOAT32
metadata:
{"chroma:document": "I just opened a business account at Key Bank. The manager, Isaac **, assisted us. The service I received was exceptional. He explained all my options. He answered all my questions and he did not rush me or push me in any direction other than the one I told him I wanted to achieve. Best bank customer service I have ever received. AAA+."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 63d2eca3e928494c842f49ed968e2e10
encoding: FLOAT32
metadata:
{"chroma:document": "Seems to be a theme with Key Bank. I was charged overdraft fees when they first merged with First Niagra. The transfer of accounts messed up all my bills and I was charged too many overdraft charges to count. They took days to refund them and I owed additional fees to creditors because of their error. Fast Forward to today. Zero overdrafts to date since then. Noticed a low balance on the Key Bank app. Transferred money to cover. 2 days later the transaction ledger was 'edited' to show a charge prior to the charge. Backdating. In addition, the fee was compounded all other debits by adding charges to that. Hard to follow right? After 8 days and 10 overdraft fees, a direct deposit to cover well in excess and 'recurring overdraft' fee for having the overdrafts I was told, \"we can't help you.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57b9a125eeab4522ada51eb2010f6b80
encoding: FLOAT32
metadata:
{"chroma:document": "We applied for a mortgage with Key Bank and we realized it would be in the words of the loan officer an \"uphill battle, but do-able\"! After 2 MONTHS of jumping through hoops and providing the underwriter with everything they requested including getting documents from Germany where my husband was stationed translated, paying for an appraiser etc. and getting close to our CLOSING DATE these unprofessional cowards SENT US A AUTO-GENERATED LETTER to let us know we did not get the loan even though we had been in phone contact on an almost daily basis!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4f7abda9b8c140a096f8c5422a05cdeb
encoding: FLOAT32
metadata:
{"chroma:document": "We have had nothing but problems with this bank since they took over our old bank. When they took over, they screwed up our account so bad that what they claim to have seen and what we were seeing was two completely different account histories. This caused a conflict with auto bill pay. They then changed to Key Holdings, while still keeping the branches as Key Bank. This again caused issues with auto bill pay, as well as direct deposit. This was also done without notifying their customers. They have changed policies without notification as well as refuse to provide documentation of the policy changes. They have also held direct deposits, and debits for an extended period of time. At times going 2+ weeks, and at one point over a month. We have also found that they have altered the final payment on a loan that was from the previous bank that would cause the loan not to be paid off as required in the terms of the loan."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 85637aa7ddfb40dda9fc6ad7ce16c58c
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve had Key Bank since they bought first Niagara. Never had any issues other than charging overdraft fees which are honestly insane. But that\u2019s another story. So I deposited a check and upon realizing it was a scam, called my bank to let them know and ask if they could do anything about it. They said no, just wait they\u2019ll investigate. I said thank you. A few days later, I checked my account, and it was negative the amount the check was written for. I called them and asked about it. They told me to wait until tomorrow for the check to clear. I said, \"Fine I\u2019ll check again and call you tomorrow.\" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c765e8a6940d4fd9ac75a730a14b798a
encoding: FLOAT32
metadata:
{"chroma:document": "I have had my Key Bank open for less than 6 months and, somehow, have paid close to $600, if not more, in overdraft fees. According to the branch manager, at the Smoky Hill and Buckley location in Colorado, Key Bank doesn't have \"live banking,\" meaning transactions can be posted days later, depending on how Key Bank feels. I had several transactions, 9 to be exact, that should have been posted and processed on Saturday, when I had a positive balance, instead it was processed 4 days after my account had a few cents in it. So, of course, my account became negative due to these transactions posting days after and my account incurred 9 overdraft fees at $37 each. The branch manager refunded 3 and told me to blast Key Bank on social media so hopefully there is a change but he couldn't do a thing about it, besides be nonchalant and careless. DO NOT BANK AT KEY BANK!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 480917225cd94415b74887681b822d38
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account with Key in March prior to a move to a new state. I had to call them to get them to send me a debit card which was perhaps the first sign of trouble. This past Monday, I received a call from their fraud detection department with the news that someone had attempted to make a fraudulent purchase using my card. This happened once when I was with PNC, so I understand that these things happen and that this is the price we pay for the convenience of using these cards on a regular basis. Unfortunately, things could have been handled in a far more efficient fashion. I was told that it would take 3-5 business days for them to send a new card; it's now Saturday, 6 days after the call. I have no card, and we won't have mail again until Tuesday. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 579dd50ddba94590899c9d1c556b94fe
encoding: FLOAT32
metadata:
{"chroma:document": "I have done banking with several banks in the past, however, I have NEVER been treated or taken advantage of like I have with KEY BANK. This bank constantly overdrafts accounts that have a positive balance and try to justify their actions as they talk in circles around you. The bottom line, after several phone calls, no refund and extremely unprofessional. I shredded my debit card immediately, stopped all direct deposits and closed all accounts. I cannot believe how dishonest and crooked Key Bank is and would never ever recommend them to anyone for anything. I will also be having all the overdrafts looked into as they were unjustified. MAKE COPIES OF EVERYTHING IF YOU BANK HERE!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f43f32160aba44a99f0451e9cdfc691b
encoding: FLOAT32
metadata:
{"chroma:document": "When I opened my account, the account manager is very \"nice\". I asked her in very detail to make sure no any maintenance charge. After about 6 months, I found I was charged $3 for no reason. So, I closed that account immediately. I have another direct deposit account with Key Bank. They told me that account is \"safe\" since I have direct deposit. They will never charge me. I received a statement today, I was charged $18 \"maintenance service charge\". I have more than $8000 there, and deposit $1000 each month. What kind of greedy bank? I have account with TD bank for more than 15 years. They never charge me with anything. The minimum balance is only $250."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 179ed862971543d7b77cb017af1e3fc0
encoding: FLOAT32
metadata:
{"chroma:document": "If negative stars was possible, I'd give negative 3. Twelve years ago I signed on as co-signer for my under-age college bound daughter's overdraft protection. Twelve years later after receiving zero communication from Key Bank, my daughter calls to tell me she cannot access her over-draft account and it is only in my name. I check with the bank to find it is now $10,000, been converted to a high-interest loan and I am already three months past due. Not sure yet what was going on. I made a payment of over $700 to get the account current. What I find is that they were \"notifying\" her via online documents, which you can only see online, regarding overdraft fees and automatic transfers. Nothing comes to you immediately."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f8521bfc35f34329be0ec6c77dc21e41
encoding: FLOAT32
metadata:
{"chroma:document": "I transferred my business accounts to Key Bank and they offered a line of credit. I agreed, on condition they never impose an annual fee. A few years later, without notice, they began to charge an annual fee, and when I protested, they responded by adding late fees and other charges. I wrote numerous letters, including to the CEO, but received no response. The branch manager assured me she would \"look into it\", but that was the last I heard from her. Key subsequently reported me as a default creditor for what is a paltry amount, thereby injuring my credit. A very bad and unresponsive bank. Stay clear of these guys."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: afcbfe7a16bf46c2b3e5caad9c79e867
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is crooked and horrible! They have bad customer service on the phone and the manager is crap! I opened my account on a Friday! Deposited cash once at the counter and by Monday my account was closed and no one could tell me why. They also took my money and made the deposit disappear! I spent a whole day trying to get my money back and even then I only got 100 of it. Smh they scam people or something. I don't know but I'll never go back or refer anyone to go there. Bad bad bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b8c8db78d8d148dda69f35d511e6ad1c
encoding: FLOAT32
metadata:
{"chroma:document": "This is the second time I have my debit card compromised on a KEY BANK DEBIT CARD. This makes no sense. The first time my Key Bank debit card was four months ago. Here it is September 2017 and now my new debit card had someone making a purchase on the card while I had my debit card in my hand. This makes no sense. I had to wait seven days for KEY BANK to refund my money on a new debit card. There is something going on with KEY BANK DEBIT CARDS. I have never seen where a debit card transaction goes through as Credit card transaction. There is something fishy going on with this bank. If, you have had your debit card hacked or compromised please report this to the police in any state. KEY BANK sucks!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57e0271b94614bfcb92420192012e243
encoding: FLOAT32
metadata:
{"chroma:document": "Seeking a job, a man in New York offer me a job and sales commission. Money was transfer to my account to transfer to other buyers and was deposited to Key Bank. There were checks issue and checks were pending to be cleared.There were 3 checks issued. The last two checks were pending and Key Bank allowed them to be transfer back to sender of the checks. I was held liable for all of the fraudulent checks issued. I filed a report to Key Bank fraud department but the department did not investigate and claim I am liable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 01b308e613f04f8cb69290b539d2bf9a
encoding: FLOAT32
metadata:
{"chroma:document": "Deposited a check from trust account in Key Bank. Expected a hold but now 5 days and account is overdrawn. Wow. Bank said you get 100.00 upfront rest when released. Ok so I checked my balance had 77.00 in there and took 60.00 out 2 days later in 90.02 overdrawn went in ask about it. They said something about fees they didn't seem to concern, they said \"Your funds will be posted N.L.T. the 18th.\" My rent is due the 10th so more service fees. I'm going to go back to Wells Fargo when check is posted."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f38baaf45cb24aa099ae17e088bbfad5
encoding: FLOAT32
metadata:
{"chroma:document": "The branch manager at Latta Road & Long Pond named \"Pam\" is worthless for any assistance in matters. Every interaction I have had with her she could not arrange for a settlement fairly. She treats me as I am just any other client and for me being a long term client and more than monies to settle any issue she will account for this a positive issue for the client. I guess I am having exactly what I keep hearing from most clients that have been taken over by Key from HSBC and initially was Marine Midland. It just seems to me that Key doesn't consider long term clients to be worth keeping and they would just as soon the client move on to another bank rather than to make concessions that could be positive for the client. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f39fe22735ee4d24bb3f8f3db0330acd
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer with Key Bank for years. Since their merge with First Niagara it has been nothing but a nightmare. They are so far behind in processing, transactions go through before deposits made on same day resulting in a domino affect of overdraft fees. When this first happened a few months ago I contacted the executive offices and 2 weeks later I was reimbursed over 1,000 in fees and told it was only half as they can only go back 60 days. There's an old saying, \"fool me once shame on you, fool me twice shame on me.\" Should have closed my account then. After coming back for being out of country my account was overdrawn due to a payment being released earlier than it was suppose too, first how did they allow that to happen???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cbf7ede0e270464591732eac3a83d3ec
encoding: FLOAT32
metadata:
{"chroma:document": "We are totally dissatisfied with Key Bank. I receive child support from my ex via check from his account. I do not have an account there. I have been cashing the checks at both Amsterdam and Johnstown branches for years. A few weeks ago I went through the Johnstown Branch to cash the check and was told that since I do not have an account there I would have to go in. I had my young daughter in the car who was sleeping. I went in and cashed the check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5c2dc26b1bdf43bf80f42ba321fd78f4
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank is a mess. I opened our first account in December 2016. It took over a 6 weeks to finally get the checks that were promised to arrive within 2 weeks. This same thing happened when I opened a business account; except that then it took over 2 months and 4 visits to the bank to get. BUSINESS checks. But the most egregious complaint is that their customer service representative gave me false information, apparently she was not trained sufficiently or up to date on policy, which information cost my company hundreds of dollars, of which the bank reimbursed me minimally. This same agent opened my second personal account, which was for me - a single mother - to provide a debit card for my high school son, to pay for his gasoline and snacks. I insisted to this bank employee that this card, like my other cards, should NOT Process without funds in the account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c0507e1c7ecc410cb5af16888f4c9534
encoding: FLOAT32
metadata:
{"chroma:document": "Ok I had a loan through First Niagara Bank. Never have I had a late payment or issue paying my car loan. I have a perfect record. Now Key Bank took over my loan so they say I didn't pay my monthly note so I showed proof through email and fax and still they keep saying it takes 7 to 10 days. It's been a month now still nothing. I refuse to pay any more money. They will repo my car and I will sue them simple as that. Never deal with Key Bank. They ruined my credit. It's an embarrassment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 06384054ec68491daa9f6243e8e21f53
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is horrible. They placed my payment in some \"unapplied\" category and it triggered a letter to me saying I am in default of my mortgage, with no remedy and they would be expecting full payment of the loan balance! Their mistake, they had the money in their hands and I get this letter! Disgusting. Then I was told that I have to wait until the next statement to see that they \"fixed\" the mistake. Hopefully there won't be a lock on my door when I come home from work. Something wrong with upper management and the way this bank is run."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9849e9d09c124c0ebbf0393e9be15380
encoding: FLOAT32
metadata:
{"chroma:document": "I am disgusted by all the fees that banks come up to hit their customers with. It is outright robbery. Stop payment on a check should cost you 30.00? They are all thieves."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b2f0d486f7a4c72813bddaf5c0cc7ff
encoding: FLOAT32
metadata:
{"chroma:document": "Key took 4 days to process a bill pay that I set up with my checking account. So when it finally posted it overdrew my account, although I made a deposit to cover the charge before it posted. I will not be banking with them anymore and I've been a customer for ten years. I am sick of the way they do things!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2fdedd0b59c549649478787efef27232
encoding: FLOAT32
metadata:
{"chroma:document": "I get notifications about activity on my card. Someone did an international transfer and took ALL my money. I only have this card because the state of Alabama uses it for child support. All my child support money was gone and I just received a deposit last week."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fbf2519e85bf4fb7991d531112accb25
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Key Bank for over 30 years with several personal accounts and for 20 years with business accounts. They have been getting worse and worse over the years with increased fees, horrible customer service and a MONEY HUNGRY drive. Every time I turn around there is a fee, they just closed our overdraft protection account saying \"It doesn't meet certain standards\" but, can open a new overdraft protection account that of course has tons of fees associated with it, transfer fee and yearly membership fee. They have no problem attaching a fee to anything and everything. They should change their name to Fee Bank, and the tag line use the red fee. I am in the process now of moving accounts to other banks, mortgage was already moved and several business transactions no longer happen with Key. Everyone needs to save themselves some grief and bank someplace else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f5d95735dcf4029a8228a61edd52f2f
encoding: FLOAT32
metadata:
{"chroma:document": "On July 17th a withdraw was made at an ATM at 96 S. Main Street in Franklinville N.Y. which is about 60 miles south of where I live. I noticed it and quickly called the fraud department and filed a dispute. I was nowhere Franklinville that day and haven't been there in years. I received a letter that their investigation determined my card and account was not compromised and there would be no adjustment made."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 296c98c35c604d51bdb56cb91fcd1065
encoding: FLOAT32
metadata:
{"chroma:document": "Unfortunately I bought a new car in Nov 2016 and agreed to use Key Bank. It is only now that I hear nightmare stories even from my bank manager. Their website to pay loan online is awful, my last payment after getting to submit popped up a message \"unable to process at this time\". I logged out, tried 3 more times to log in and finally did. Entering info again... The same amt for the past four months, the loan plus extra toward principal. The next day I saw they took a double payment. The first payment was not even the full amt I always pay. It was just the car payment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8689679439246c497810a2cd95b054c
encoding: FLOAT32
metadata:
{"chroma:document": "Bank manager screwed up my cards. Tried to file email complaint and link ends up with a submission error... Wasted much time and tried Chrome and Edge and both don't work. Tried online chat and was worse because I kept getting sent to same broken submission. Whole process wreaks of incompetence... AVOID."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ade9e836f8cc40d594ee69c3704e9ecc
encoding: FLOAT32
metadata:
{"chroma:document": "My grandmother died over 7 years ago, in 2010. Then my father died 2 years ago and I closed his estate. Several months ago I received a Key Bank credit card statement forwarded from my father's address, but addressed to my grandmother. It was a statement for her old credit card account and had a balance of $0. No big deal, I called and explained she died over 7 years ago, and they should close her account. I figured I was being courteous and protecting them from possible credit card fraud from an old open account. The woman said she would close it, no problem. She even asked for her date of death and gave her condolences."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c3ee8a26c938485e8c019c4fefc67060
encoding: FLOAT32
metadata:
{"chroma:document": "After making a check deposit through the ATM... a hold was placed on that deposit. I was told that I was potentially fraud. I can respect that. I was told that after confronting the branch manager since he refused to be honest. I took the necessary steps to show that there was no fraud. The branch received documents from the company that issued the check... confirmation that it was all good and the check has cleared. The branch manager was verbally told it's ok and received a document showing it was ok. They would not remove the hold. The branch manager stated he couldn't release the hold. Customer service and the branch manager from another location told me only the branch manager could release the hold."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6fbf6ee7d6a04b21961b561f934a5387
encoding: FLOAT32
metadata:
{"chroma:document": "I paid my property tax at the local branch in December of 2016. I received a notice in June from the county that I owed a penalty of more that $300 for non-payment. I was not able to find my receipt immediately when I stopped at the branch to see what could be done. My customer experience was not what I expected. Instead of acknowledging that I must be frustrated and how can they help, the \"personal banker\" wanted to know how they could have accepted my payment if I wasn't a customer. Our local paper, The Westlife, had printed an article about this service offered by Key Bank and I thought I would test drive their service with this initial transaction."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3e22afe1a1204151aa22dbf18d9abd7a
encoding: FLOAT32
metadata:
{"chroma:document": "I was with First Niagara when Key Bank took over. I never had a problem with my checking account. Since the change I have had one nightmare after another. I use my app on my phone like I always had with First Niagara. It deducts money immediately and it shows me what I have to spend. Key Bank's app not only is this not accurate cause they shut it down every day for several hours to update it, then I get an overdraft fee for 1.20 which cost me 38.50. Then I end up with 2 more overdraft fees usually 4 days later resulting from that 1.20 I spent on a bag of chips out of the vending machine. I never use my cards without checking my app. It has never failed me till Key Bank took over. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b61294d547a74de092727ed230f8a9f6
encoding: FLOAT32
metadata:
{"chroma:document": "I received a letter from a SVP of Key Bank stating that my credit line would be closed because the ownership was not maintained according to their policy. I have not changed the ownership in 10 years! After a number of calls I did receive a refund of the annual fee I paid but am still attempting to resolve the situation through Sarah ** of the Executive Client Relations department. This department does not provide direct phone numbers or email addresses. Ms. ** has promised to call by certain times and reneged twice. She did not return a call or email to a Key Bank Branch manager who attempted to reach her on my behalf. She ignored Key Bank policy of returning calls within 48 hours."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da9ad76b1d74420b8bb2e51455bcc745
encoding: FLOAT32
metadata:
{"chroma:document": "I have never seen a banking system so terrible as this one. I have depended on my bank balance using online banking for years. This bank is 3 days behind at least on removing ATM withdrawals and paid bills. You will see withdrawals one day and not see the same withdrawals the next day. First Niagara was so much better. Now the balance on your checking account is never accurate. I have so many direct deposits but this bank is the worse experience I have ever had with a bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef88bd90106b4208b05a2b57bac9ae7d
encoding: FLOAT32
metadata:
{"chroma:document": "I went to my bank ATM at Key Bank to deposit money. It took quite a while and finally said \"we are unable to process your deposit.\" I then went into the bank to find out what the problem was. The teller tells me that there's no record of my transaction to contact customer disputes and gives me a number. I go home, call the number and am told that they have 3 weeks to go over my dispute. They gave me a dispute number to be able to call and check on the status... my complaint apparently wasn't the only one that particular day... 3 other customers prior to myself had the same thing happen to them. My question is why after the first problem didn't they shut the ATM down??? Now because of a faulty ATM I'm about to have my electricity turned off??? Seriously ridiculous that I'm not even guaranteed to get my paycheck back... I'm telling everyone I know that has Key Bank to switch banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b4af303178ba4489b6207f310eb7ce3f
encoding: FLOAT32
metadata:
{"chroma:document": "We have had personal and business accounts with Key Bank for decades. During this time, particularly over the last few years service and quality has declined rapidly. For example today I noticed several fraudulent charges on my account. In the past the bank would have caught the charges. No matter, I called the phone number given for stolen cards. I went through my whole story to be told, \"OK now we transfer you to another number.\" I have been on hold for 30 minutes! I ask \"why did I call this number if I really can only get action by calling another number?\" Answer, \"that is just the way it is\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2f034aae17804c9ca87be4a7866f4e0c
encoding: FLOAT32
metadata:
{"chroma:document": "My father died recently intestate. He had accounts at several banking institutions. Every other institution I spoke to was able to tell me if his accounts were frozen, or if there had been any transactions on his account after his death. Key Bank has outright refused to give me that basic information. They refuse to be of any assistance, and each and every person I have spoken to is openly hostile because I am \"fishing for information\" on an account that my name isn't on. They have refused to even tell me something as simple as, \"Do you have a copy of the death certificate?\" type questions. I have zero interest in accessing the accounts for withdrawal, I just want to make sure that my father's accounts can't be raided without the legal heir's consent."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2403ff4b72e642a68351026111735330
encoding: FLOAT32
metadata:
{"chroma:document": "My 91 year old mother was asked to close an account with absolutely no reason at all. The stress it put on her and me to change all of her direct deposits over and open a new account at another bank was utterly ridiculous. I just saw in these complaints that she was not the only person who was asked to close their account. She was a loyal customer for years with National City and she couldn't even call the manager or any familiar staff members to ask any questions because they were no longer employed at her branch. I would never recommend this bank for anything. It makes no sense... a new bank in town and they are asking people to close their accounts? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4d9baaba1c0443439967d07987fda844
encoding: FLOAT32
metadata:
{"chroma:document": "Paid off my credit card in full, and the day after it was at zero balance they socked me with a 68 dollar interest charge. To make matters worse, my card went missing so I cancelled it and asked that a new one be sent out, as my vacation was starting in 8 days. They failed to do this, then when asked to do it again, they had some kind of poor excuse again why it would arrive 2 days after I had left on vacation. Now I will have a credit card floating around when I am not at home to receive it. Third call, third disappointment on the poor business practices they put forth."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: faf41ab9c0f743119172c701ea86ff1b
encoding: FLOAT32
metadata:
{"chroma:document": "When First Niagara changed to Key Bank, the problems began. An unauthorized change was made to my checking account causing over $600 in fees to accumulate in only 3 weeks! Key turned on an overdraft feature without my knowledge or authorization. $600+ in fees was the result in less than 4 weeks. I contacted the bank and they say I turned it on! No way did I turn it on, and they have no signature or other proof that I turned it on. I have been on the phone with Key for the past 3 days and I'm getting nowhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a87371efc734ddd8a076559e777f750
encoding: FLOAT32
metadata:
{"chroma:document": "To be short there were multiple instances where money was taken out of my account. I found out this before going out of town. Got the runaround, send me here and there, being promised that money will be temporarily be put back for bills purposes and that it was being noted. I come back and the card is there but no papers to fill out. I go to the bank so I can handle it face to face and he says there no notes but printed me out the transaction history for me to get a head start. It took until yesterday to get an actual claim number. The investigator call today telling me I should have done this and that and asking me why I took so long. Apparently fraud liability is only for certain cases. I feel played and disrespected. I have gotten the runaround so much and I'm so tired of them. They're like \"You should have read this and that before signing\" and it's like I DIDN'T SIGN ANYTHING! YOU TOOK OVER FIRST NIAGARA!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5aee56e3900d4cf480a5c38910d9647b
encoding: FLOAT32
metadata:
{"chroma:document": "Business owners beware. Key Bank does not offer any business loan that does not include an early payoff penalty and they do not disclose that until after they have tricked you into signing a contract. Their trick... make so many mistakes in the loan process that by the time loan docs are ready for signature, the customer is so stressed out and desperate to finally get the loan finished that they don't realize they are signing away their own profitability. Banked with them for 10 years. Personal, business, and even referred Key to my employees. About 10 accounts all together. Until a few years ago, Key was on a par with a lifetime of banking experiences. Then, a new CEO came into power and they have been in a downward spiral ever since. Predatory practices. High turnover rate. Untrained employees. Misinformation and downright lies. Employees do not know their jobs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fd6bef427280492e8ab86a749c40c296
encoding: FLOAT32
metadata:
{"chroma:document": "Keybank claimed I had a missed payment and this was not accurate. I have made several calls to Key Bank to clear up this issue, each time ending the call very upset. Customer service is extremely slow and not helpful. Each time I explain that I have not been delinquent on my account I have to repeat the entire story to be told the call they made to me was \"an attempt to collect debt\". I pay the bill online and have NEVER missed or been late with a payment. I feel the number of calls I have received from Key Bank have been harassment. It took me 14 minutes (my phone timed the call) to finally receive a fax number to send proof of payment. I asked to speak to a manager and was given a supervisor more than 21 minutes into the call. When put on hold again, I finally hung up. I would not recommend this bank to anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e0614ee38a6d4cec94d2a1e169ee9014
encoding: FLOAT32
metadata:
{"chroma:document": "I had a loan for a boat for over 10 years and was coming up to the last payment. To prevent them from taking out more than needed, I canceled my direct deposit and authorized them an e-check over the phone for the balance due. This is where it all went downhill FAST! First they contacted us to say we were late on our payment, so we called. They said that our e-check \"didn't go through\". Um huh? They didn't say that there were insufficient funds, but that it just didn't go through. So we reminded them that we had a authorization number that the Key Bank officer gave us and that we were told that it went through. \"Sorry... and there is now more interest due.\" We objected and asked to speak to a supervisor."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 923cd11d532f44afa15b45bdb4d29dd1
encoding: FLOAT32
metadata:
{"chroma:document": "First I opened account online, that ended with a bunch of requests to verify information. So I went to the branch. At first it was quick. A new account opened and business as usual. Then instead of verifying my Social Security number through DMV or Social Security admin, they made me go do it. So I did. I got wire transfers in for cars I sold. Instantly Key Bank froze my account even withholding the 500 plus dollars already in account. The branch claimed it was a Fraud Department and refused to give a contact number. I of course found it myself online and called. They proceeded to tell me it was not them it was bank manager, the name they gave turned out to be a innocent woman at the Wilbur branch. Not the Colville branch. This manager conveniently I am told is out of town. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6011fd03f85f408bb85736c714d0ac29
encoding: FLOAT32
metadata:
{"chroma:document": "This bank bought our local First Niagara Bank. Today I got a notice that all my accounts were being closed. They refused to provide a reason, and when pressed they stated a clause in the service agreement (which I never signed BTW, you BOUGHT my business against my will) they do not need to provide a reason. Thanks for coming to our community KEY BANK! I am a local business owner with 2 business accounts at this bank. I have no loans, no mortgage, have never missed a payment on my bank credit card. They will not even give me a reason. Watch out fellow Key Bankers!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5046dbc3f48b4fe1aafff4743976a89f
encoding: FLOAT32
metadata:
{"chroma:document": "DON'T BANK WITH KEY BANK!!! If you live anywhere in Colorado, find ANY other bank to use. Key Bank charges fees for things like cashing a check that was written to you by your spouse, who has an account with them and the identical last name. Completely unacceptable. When called on it, NO ATTEMPT WAS MADE TO TRY TO SATISFY ME. Teller, who's name was Beverly, was rude and unhelpful. They also lock their doors minutes previous to their advertised closing time. TERRIBLE BANK!!! Do yourself a favor and go somewhere else. I am telling everyone I know NOT to bank there. My wife is taking her money out and going to another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3edf763bb58f48bab8f92c97edfda493
encoding: FLOAT32
metadata:
{"chroma:document": "I was a loyal First Niagara customer and decided to try Keybank when they merged. Since then I've had nothing but issues. When I make purchases or pay bills they take the money out of my account and then put it back in and then take it out again, sometimes over a week later. So you think you have money but you don't. Not to mention the unbelievably slow updates of their online banking information. I used my card and of course they made a deduction that was taken out a week earlier, put back in, and taken out again. As soon as the negative balance showed online I went and deposited cash to cover it, 2 days later it shows I have an overdraft fee because during their \"processing\" the overdraft showed for the previous day. If the system was accurate and faster and I was aware that I was over that day I would have went and put the money in earlier."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae519d07d1814911af9749f633646a96
encoding: FLOAT32
metadata:
{"chroma:document": "I took my friend of 25 years to cash in her savings bonds and to make a small withdrawal for household expenses. While I was waiting for to sign her bonds I took the withdrawal slip to the teller for my friend. As I stood there waiting for the teller to count out the money she began to drill me... She asked; was my friend my mom? I replied no, just my friend of 25 years, but that wasn't good enough, her next question was, point blank, did I have a job? That's correct, did I have a job?! First of all, it's none of her business if I have a job. The teller then made some condescending remark about how kind I was to help my friend! But it was already quite clear, this overzealous idiot of an employee thought I was going to steal some of the withdrawal money, money she advised she would personally hand over to my friend, that's correct, overzealous employee didn't trust me to walk 8 feet with the withdrawal money! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: adc51226a7714654a5f77f07843dab4b
encoding: FLOAT32
metadata:
{"chroma:document": "I almost don't know where to start when it comes to the issues with this institution. The first red flag for me was the fact that they seriously dropped the ball in regard to transferring all the login info for online banking from First Niagara when the transition was done, then have a senior level member actually lay blame on the customers, as if we never before used any form of online banking. I should have gone with my gut and closed my account then and there, but I thought \"Well, that's just one issue, mistakes happen.\" Now, several months later I highly doubt my accounts will remain open with them for another month."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e9a3bccbc7064ccb867d960481f5d860
encoding: FLOAT32
metadata:
{"chroma:document": "This bank took over my former Bank - First Niagara. I have never experienced so much trouble with any business in my life. Unfortunately, I have both my business line of credit and my mortgage with this awful place so things can not be so easily changed. If there is anything to get wrong, Key Bank will manage to get it wrong. I have spent over 5 hours trying to get things accurately switched and it has needed to be repeated by several employees that promise everything and deliver nothing, Not only can I not get a phone call back, but when I am told I have to go to the branch in person (which is not convenient because their hours stink), nothing gets resolved. I am beyond frustrated and wish Key Bank would be bought out by another Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ce77e165974b47d3b7c584d32c96ca53
encoding: FLOAT32
metadata:
{"chroma:document": "I was a First Niagara customer that came over to Key Bank with a merger and am very disappointed. I was all smiles when I found a great deal on the car I have been looking for and called Key to cash out one of my CDs for the down payment. That was 4 days ago and still no money. How is it I can move money from Barclays (International) into my checking account in one day but they can't move my money from one room to another in a week. Ridiculous. I'm glad I opened a TD account and will be moving all my money over."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 02ef2287109a4aa6bb6fdcef6c179114
encoding: FLOAT32
metadata:
{"chroma:document": "I asked my domestic partner to pay my car payment for me. He has been paying it right along ever since First Niagara sold out to Key Bank. Right along there has never been a problem. Today, he called to pay my car payment and was told that he could not pay it because he was not listed on my account. I called Key Bank and was told a third party could not pay my bill, so I requested for the bank to place a note in my account that he was allowed to pay it. I told them that it was very inconvenient for me because of my working hours. They told me no. I told them I did not care who knew my account information and if anybody wanted to pay on my account that they could. I am very upset with this. I will be switching my account over to my bank. Key Bank just lost a good customer. I pay my bills every month and on time. Key Bank needs to review their policies on this matter or they will be losing a lot more accounts. Thank you so much for nothing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7cc7ba0ec6d04e58be9d18a32e7d4e38
encoding: FLOAT32
metadata:
{"chroma:document": "KeyBank used to provide customers with an app that tracked expenditures and analyzed financial health. All of a sudden in the middle of last year, they notified us that they were discontinuing this perfectly good software. They told us the new program, \"HelloWallet,\" would be \"better.\" HW is not better. I could go on and on about its malfunctions. For now, I'll name only two:"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 32af44872b4c4ef4b2ee98a6f65907e2
encoding: FLOAT32
metadata:
{"chroma:document": "I had my mortgage and credit card through First Niagara, which was purchased by Key Bank. My first experience with Key was when they called me a week or so after my mortgage payment was due, asking me why I missed my payment. I have never missed a payment on anything, and my credit score in all three bureaus is over 800. I told them that I mailed my check in well in advanced to my due date (which it's ridiculous that I can't pay it online without a Key Bank bank account, which I don't want and will never have!). They proceeded to tell me that if I sent in the payment, it is likely their issue, because they lost a large number of payments from former First Niagara customers, and that the transition was causing some issues. It would have been nice if they lead with that, instead of harassing me that I didn't make a payment. I mean, come on, look at my history and see that I have never missed a payment before accusing me of missing it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1d094bd642944f74a2be6ecbbe307b43
encoding: FLOAT32
metadata:
{"chroma:document": "This past week has been hell on earth for me with this bank. Let me start by saying I was a customer of this bank for many years dating back to New Haven Savings Bank with NO ISSUES at all through any bank take over since then until now. In the past my available balance was just that, available. I have been charged with overdraft fees all week that have been corrected by someone at a local branch but even though I haven't used the account I am accruing more fees each night because that is when \"processing\" is done and it takes a day or two for that. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eefe27de907e4edb91d031f50b01e3b8
encoding: FLOAT32
metadata:
{"chroma:document": "Opened an account with Key Bank and was never told about the \"new account hold\". I went to deposit for the first time when I got paid. They told me about the new account hold and that if I deposited any checks for the first 14 days they would be held for a period of 9 days. Went back two weeks later, was told that the new account hold is 30 days. Went back after 30 days, was told it was 60 days. Went back after 60 days and for the first time heard about their \"case by case policy\" in which they will start holding my checks for up to 5 days to make sure my employer actually has those funds. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 208fd6d1de0749caa99785e50b5aa4be
encoding: FLOAT32
metadata:
{"chroma:document": "Was given the run around from Key Bank customer service regarding an account that I closed nearly 2 years ago prior to the merger. Apparently the account was not closed and has somehow racked up nearly $800 in charge fees over the past few months. Despite zero activity on the account since the merger Key Bank was unwilling to reverse the charges claiming that I needed to remember the branch I visited 2 years ago when I closed the account so that a paper record could be tracked down. This combined with their practices of prioritizing credits over deposits to charge overdraft fees is 100% illegal and I will be moving forward to pursue legal action. Bank of America just got in trouble for these corrupt banking practices last year - Key Bank you are next."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c650c7cd6b524d5d85925526e67c609a
encoding: FLOAT32
metadata:
{"chroma:document": "I used to have a neutral if not decent opinion of Key Bank but in the past year, I have come to hate them. Despite my credit rating going up to 746, they have raised the interest on my equity loans twice in 4 months!! My highest interest rate credit card was through them so I paid it off recently and closed the account. I wonder if they are trying to make up the difference by overcharging my existing accounts? Over the years they have added fee after fee and any correspondence with them has been either hostile or completely uninterested. I am in HR and our employees come to me often for banking recommendations/advice. Key is one bank I am telling them to avoid. To Key: you will lose business when you treat a 20 year customer this badly. There are plenty of other choice out there."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 212d355c698549e8874764528edd107e
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account in January of 2017. It took them 2 months to send a debit card. Because I was switching banks I had to receive a paper check from my job and then switch to direct deposit. I deposited my check yesterday. Tried to use my card today and for some reason it was declined. I call the branch and they said my payroll check was fraudulent. I knew it was too good to be true, because I work for a corporate company. I spoke with my payroll department and from their end everything was fine, and cleared. So Key Bank made another excuse on why they were not releasing my funds. I went up to the branch they called the police on me. So now my job is overnighting a new check. And avoiding the one Key Bank has. Stay away from this company. They are a scam and will do anything to steal your money. Horrible service. Never again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b28c289933a443119cb8338323802b76
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank phone service does not hold a candle to First Niagara. First Niagara phone reps were local folks based in the USA who had the ability to solve problems. Key Bank uses offshore reps who are unfailingly polite but are very limited in what they can do to help. During transition I followed instructions but still was forced to change my user name because the previous one was voided out. Few months later I called to obtain details on how to set up account beneficiaries (payment upon death) and could not get any info about whether or not I can establish primary and contingent, and if the percentage distributions can be unequal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7242416bf52c4153a50ab50fd800b34e
encoding: FLOAT32
metadata:
{"chroma:document": "I am not at all pleased with the customer service at Key Bank. I went today at 9:05 am and had to wait because the teller had not gotten her money drawer or signed into her computer when I arrived at her window. I thought they opened at 9 am??? Had to go to the only other teller open after waiting for another customer to finish. After making my request, the teller handed me the deposit slip WITHOUT A WORD - of thanks or even acknowledgement - NOT THE FIRST TIME THIS HAS HAPPENED. One more time and I am taking my account elsewhere. I did NOT ask to be a customer of this bank, First Niagara was bought out recently by this bank. Don't have good customer service - I don't care, but don't be surprised when customers bolt. You are not providing any special service that any other bank could not provide, so will look for a professional, courteous teller at another bank soon."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dda75f5104eb46e9bb595415e69083c5
encoding: FLOAT32
metadata:
{"chroma:document": "My story is the absolute same as every story on here. I've been with Key Bank for 2 changed names since 2008. I have NEVER had so many near strokes than I have in the past however months with this nightmare. I do almost all my banking, bill paying, and such online. I have had so much trouble reading my online statements on who was paid, who's due to get paid, and TRUE available balance. I regrettably overdrew my account and as fast as I could took care of it. Today I left my lawyer's office with an $11,000 check. I knew I wouldn't be able to use all right away but I knew I could at least pay my bills. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57df4d2d667d45f59ff44e022f6c0d40
encoding: FLOAT32
metadata:
{"chroma:document": "After Key bank took over First Niagara Bank I encountered a huge problem. Apparently they take all ATM withdrawals before a deposit on the same day. Because they did this it cause my account to go negative each time. In the matter of a 2 week period they had taken more than 700.00 in fees from me. No one in the bank would do a thing for me. I had been a First Niagara customer for more than 20 years and was even employed there. I had no choice but to close my accounts and they couldn't even get that right."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e78ad6a8312647968bec37ecf03f298b
encoding: FLOAT32
metadata:
{"chroma:document": "I'm a former First Niagara customer, and I didn't think that the merger would have been so bad, so I just kept my account knowing it would become a Key Bank account. That was the worst thing I could have done for myself. The very first day of the merger, I was on hold multiple times dealing with online banking not working, even exceeding 3 hours on hold at one point. Key Bank was supposed to give First Niagara customers $100 because of this sloppy merger, but they apparently decided who would get that $100 and I was not one of those customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1fd2536e67d44bd8804561a0cc004a08
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account in Jan and got my debit card less than a week later. All was fine, I was happy, thought they were good. Feb 21, I paid my car insurance and I checked my account to make sure I didn't charge it twice (I do this every time I use my card on big purchases). I then see numerous purchases! Almost over $1,000!!! I was so livid! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0cf3b0ad614c49c39a6bdf98b1515cba
encoding: FLOAT32
metadata:
{"chroma:document": "I called to find out the status of my unemployment card since it's been loaded with over a thousand dollars for two weeks. The very incompetent lady tells me it was mailed out on the 21st that she can cancel it and expedite a new one for 15 dollars. I told her no because obviously the one they mailed would come first. Well she says \"oh I'm so sorry. I already cancelled it.\" Of course I get the cancelled card in the mail today and lo and behold they tell me there's nothing they can do about it. \"Sorry you have to wait for a new one.\" Come to find out they didn't even mail it till today. This is absolutely a joke. I will never deal with these idiots again nor recommend them to anyone because the retard tried making a 15 dollar sale. I'm screwed and can't access my own money. What a joke."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5f86667071e84684a91dd18715ea366b
encoding: FLOAT32
metadata:
{"chroma:document": "Worst bank to do business with. For some reason First Niagara Bank switch my car loan to Key bank, so now it takes 3-4 business days for them to post your payment, but it takes them a couple of seconds to charge from your main bank account. So what is the point of creating an account with them... Makes no sense."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8764f39d537548e1b0ec5a6883aba13b
encoding: FLOAT32
metadata:
{"chroma:document": "What is with this department? Every time I call in to ask a simple question, like what is my current balance, then, this department will cancel my debit card, report it stolen, or put it on restriction. Mind you, none of these words are in the conversation, but the customer rep will type up such info making my debit card \"invalid\" until I get a new one in the mail. This HAS happened to me twice now. Yes, twice!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa292741dc3b46daa5aef8a333e7fb9f
encoding: FLOAT32
metadata:
{"chroma:document": "Work for the company for over 20+ years. Last 10 years have not received a raise. Company says I make too much as a teller, just an excuse. Are you serious? If you look what teller makes at Key Bank it's probably one of the lowest, just above poverty. I know they're trying to force out the older workforce, this is just one of the ways they are trying to discriminate. They constantly open up an authorized credit card accounts on customer's accounts without them knowing about it just to make your quota. Key Bank management in Utah does nothing about it, they allow it. Worst place to work and bank for I do not recommend even to my worst enemy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ddd43951cc68491abde232234de37ef1
encoding: FLOAT32
metadata:
{"chroma:document": "I used their ATM connected directly to the side of their building. I attempted to withdraw $100 from my account. The machine made clicking noises as if it were malfunctioning and then I was notified it was \"unable to process the transaction.\" My card was ejected and my receipt printed off stating a balance $100 lower than before... yet no cash."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 39b48f98b63e4898ba042071deb03de3
encoding: FLOAT32
metadata:
{"chroma:document": "The ATM machine broke down after the money was deposited. Key bank is giving me the runs, I need my money. And this the receipt I got from the ATM after it, I am out of $1100, management is disrespectful and useless. Not willing to help with this issue. Very, very bad customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dd7024b9602f4b3b85297206a005d146
encoding: FLOAT32
metadata:
{"chroma:document": "I came to Key Bank when Brenda ** was the manager there. Brenda bent over backwards helping me set up a new business. She truly cared and it showed. She would actually call me to make sure an issue was resolved. She was a total delight to work with. Myron was a wonderful as well. After that, the whole atmosphere of the bank changed. Joanne (teller) refused to help me in any way. I had two issues I needed help with and both times she handed me an 800 number and told me to handle it through them. After spending much time attempting to rectify the issues myself, I complained to corporate about her total lack of customer service, she must have been notified because she has made me pay ever since."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d370d24d7684c3ca00f9fc0578be36c
encoding: FLOAT32
metadata:
{"chroma:document": "I was mistreated by the Latham Branch office manager, Susan **. I am a Key Bank silver money market member and have a good credit standing. However, on February 3, 2017 9:30 AM, I was treated by Ms. ** like a potential criminal with poor credit when I tried to deposit three checks from Charles Schwab and asked to cash out one of the checks. She told me I could not get any cash as she does not know me and would not trust Charles Schwab's check either. Even though I urged her to review my bank records to show my credibility, she refused to listen to me. I was humiliated by her abrasive tone of voice and a lack of interest in what I have to say as a customer. She did not take any time to listen to me but showed an arrogant attitude towards me. I am shocked by her attitude and behavior."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 570d39be6a3e446d8ddea255519a24a1
encoding: FLOAT32
metadata:
{"chroma:document": "I was a First Niagara customer. Never had any problems. Boy that didn't last long after KeyBank took over. I always check my account online. They have a habit of not deducting your debits from your balance which in my opinion causes confusion. They all took two hundred dollars from my account and the only explanation I got was the online system wasn't accurate. WTF!!! If your online system isn't accurate what's the darn purpose of having it. They bounced my account because my statement was returned in the mail because they sent it to the wrong address. Ten dollars fee plus thirty nine for bounce fee. I'd like to BOUNCE them!!! Don't walk. Run from this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6034368ce16448e0a2e8cf72c1361947
encoding: FLOAT32
metadata:
{"chroma:document": "I walked in and waiting for two tellers to stare at me and do nothing. Then the third continued on the phone, and I remained waiting a full four minutes. Then she stared until I walked up to the window, and greeted me. I told her I wished to cash two checks and set them on the counter. She asked me to repeat myself, and I did so and endorsed the checks. Then she asked if I had an account, and that I would have to pay a charge, and noticed it was a company account. She looked at the amount and gave me a rude look. Then she cashed my volunteer stipends, and counted out my money with a look of contempt and counted out the money in a sloppy pile, cash front and back and facing different directions on the counter. I could not reach all of my money. I had to neatly stack what I could, turn the bills all facing the same direction. I had to ask her to hand me the money. What kind of service was THAT?! I will find another bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0ecd65acc62848edbc7ced29e2f4c9ae
encoding: FLOAT32
metadata:
{"chroma:document": "Yesterday, a Keybank account rep called me about two online gaming charges on my account. I didn't know they happened until I checked my online account. I never made those transactions. They said they cancelled my card and I will receive a credit but when I called the day after to inquire about the credit I was told I have to wait 21 days to receive it. I don't have much money and waiting 21 days is out of the question. I have had accounts at other banks and if you dispute charges you don't have to wait 21 days. As soon as I can, I will be closing my account. Keybank sucks!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db0adbb2fe754dc7b87952cf5c478c5f
encoding: FLOAT32
metadata:
{"chroma:document": "Bonus for signup not honored and nothing but trouble. In short form, I signed up with Key early December 2016 at a previous First Niagara branch in my town: local folks, should be easy enough. Wrong: the 200.00 promo that I qualified for is being denied at this time. Key stated that they did not have a Promo Code. My bank associate had been prepared for any such problems and I was willing to afford Key the benefit of the doubt for a new system with normal glitches. I kept the Promo Code and we resubmitted. Having now read the numerous complaints about Key, still not getting satisfaction regarding the promo and also getting blunt responses and lack of follow up to my emails to I am increasingly regretful for my decision to open an account. I write to inform others of my experience."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8980e0c4da7348f5a89c5534d47a37a0
encoding: FLOAT32
metadata:
{"chroma:document": "They BANK on that fact that most people do not read the fine print in their policy agreements and then go crazy on your bank account. They have so many hidden charges that it should be a crime. Their banking app NEVER reflects what you spend and what's in you account. They're telling me I had one thing in my account when I didn't and she tried to keep going but luckily I took a snapshot of my balances. And then she had no reason as to why it was happening. Almost every other bank does not charge like that. I really think they are abusing people with charges."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6fb2480015d643dc9dd4395dd0fc19b0
encoding: FLOAT32
metadata:
{"chroma:document": "My account was transferred from First Niagara AND IT IS A NIGHTMARE! 300$ in rogue fees (changed setting of overdraft w/o my knowledge), HORRIBLE service, sullen employees (formerly of First Niagara), 2 and 1.5 hours wait time on hold, nothing gets resolved EVEN WHEN YOU VISIT THE BANK - THEY GET ON A PHONE AND YOU SIT THERE WAITING (1 hour!!! 2X!!! and I gave up and walked out). On top of it, THEY DID NOT LET ME CLOSE MY ACCOUNT!!! THIS BANK SUCKS. Now they added extra FEES AT KEYBANK CASH MACHINES!!! I sincerely hope they get investigated. I'm closing my account TODAY, AND IF THEY WON'T LET ME, I'M COMING INTO THE BRANCH WITH BACKUP - lawyer, private investigator, or whatever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b0079c22dc1e4162bec5b8c0527532f5
encoding: FLOAT32
metadata:
{"chroma:document": "Key Bank messed up my car payment. They took it out fine in October... Double billed me in November and charged a late fee in January and don't why. They have sent me 3 25$ gift cards for the inconvenience! My car got totaled and Key Bank is give me and my insurance company the run around. They are a very unorganized bank and would not recommend this bank to anyone..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e1097ccc69ce4f318bc1d924d918a698
encoding: FLOAT32
metadata:
{"chroma:document": "Being a military family, when we move, we open an account with a local bank once we get settled, and then keep our main bank which is primarily an online bank. We've never had any issues. Key Bank employees performed so poorly, that we cancelled our account before it was even completely open. We deposited an initial opening deposit of just $50, and here we are three months later, and it still has not been refunded. There's not a single person with this financial institution who seems to be concerned. I mean yes, it's just $50, but it's our money, not theirs. If they will so openly, and literally, steal $50, nothing would surprise me about this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8fbb21af5ae14dd298c870bf41def4a5
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer with Key for many years but the last 6 months has showed me that they are getting too big and do not care about the small accounts. It is all about big business. First time user of credit union and loving it. I have 13 accounts at Key and have moved 8 to the credit union and the rest of them will follow as soon as their dates mature."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5be7eb8bbd254c78bf5a7129318f5838
encoding: FLOAT32
metadata:
{"chroma:document": "I had first Niagara, they were bought by KeyBank - nothing has been okay since. Wait times are insane, I can't see details of my mortgage online, they transfer and transfer you and never answer your question - have spent hours on the phone - nothing is resolved. Email customer service over and over and get inane, unhelpful responses back. Took them two weeks to post my mortgage payment FROM KEYBANK CHECKING ACCOUNT TO KEYBANK MORTGAGE AND THEY CHARGED ME A LATE FEE! I could go on and on and on. I am going with another bank - it has been hell and has cost me a fortune. I loathe this bank. Avoid at all costs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ac8f188d1714136a85cfbd2b37aecf9
encoding: FLOAT32
metadata:
{"chroma:document": "The only reason I got Key Bank was because I moved to Denver, CO from Buffalo, NY. It is basically the only bank that is in both cities. They charge $5 for using any ATM that isn't theirs... Whatever I don't use a lot of random ATMs anyways. So I go home for Christmas and I come to find out they charge for using their OWN ATMs $5!!! INSANE all because it is in a different state... DO NOT USE THEM EVER."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 33b983a75afa4c8980a4b2d3c3a7fa8e
encoding: FLOAT32
metadata:
{"chroma:document": "This bank has been one big pain! They are holding a check that I deposited last week until next week due to the fact that I \"overdrew\" my account a few times - something I wouldn't done except for the fact that they took money out of my account for overdraft fees which shouldn't have been taken out which made my balance a lot lower. This bank should be shut down and by reading other reviews here, I'm not the only one. I can wait to get my money out of this bank, I never had these problems with First Niagara."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9ea215e7e26f4599b80952194be277bc
encoding: FLOAT32
metadata:
{"chroma:document": "I'm about to say the same thing many others have, about how I loved First Niagara, but when they switched to Key Bank they went south quickly. From sneaking little fees in for using out of network ATM's to get your account balance, to the $3.00 today for an \"imaged items with statement charge\", though I don't get printed statements. I suspect this is because I viewed a cashed check online. Are they just trying to drive business away? It's worked for me. I will find another bank on Monday. Good Lord."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7fd5415abf434421b2fbc93152c64b55
encoding: FLOAT32
metadata:
{"chroma:document": "I deposited a out of state check as usual for 20 months in a row without problem. On the 19th month my benefactor wrote a check from a closed account. The next day when the check cleared and I paid my bills online as usual. Three days later I got a call from a Key Bank employee. The check bounced and I was in the hole. When I got there two business day later to deposit a new check from the same source, they told me the account was closed. I waited twenty minutes for the teller to make phone calls. The account was closed, because of FRAUD she told me. Never been in prison or jail. Never bounced a check. NEVER committed FRAUD in my life. I asked if this would go on my credit record in the open portion of the bank where many customers were waiting. She was dismissive while saying NO. I felt like I should apologize for being poor as dirt."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3a770d7293b344e8985534cea30da3fc
encoding: FLOAT32
metadata:
{"chroma:document": "Never in my life have I seen a more incompetent bank! Since Key Bank took over First Niagara I've had nothing but problems!! I've been reading MANY other comments on here regarding similar issues. My mortgage payments getting paid late, one was even labeled as being paid to Comcast. Other checks getting posted to wrong accounts, etc. Frontline customer service reps sound like they have no idea what they're doing and no business being in banking. One rep was trying to tell me that he couldn't fill out a dispute form because he couldn't find Pennsylvania on his computer. He then proceeded to go down the list of states he saw as if I should pick one that sounded like Pennsylvania. Are you kidding me?! Now they've lost a loan payment I made to another bank! It's only been a few months. I didn't have any problems in all of the four takeovers I've been through in the last 17 years! Citadel, here I come!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: efcdbaf836f141fe99c00c344fcf11a9
encoding: FLOAT32
metadata:
{"chroma:document": "I had posted payments to go through my account and had sufficient funds. Well I also had written a check and there wasn't enough to cover it (that's why I have overdraft). Well I was told by the Mill Creek branch that if I wasn't there by noon today the check would go as nsf (so what's the point of overdraft?). Anyway she said that if it went nsf my account would go back to positive balance, but yet these CROOKS are going to charge me 5 overdraft fees. Well guess what? You can kiss my ** And ** Off. I'm done with this crap ** bank. They denied a payment of 50.00 when I had over 1000.00 in my account. The customer service guy said \"Huh? I don't know why But SORRY we won't reverse the 37.00 fee...\" SO today I'm going to close the worst Account I have ever decided to open."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7bbf9993d56e465daf709f25a671c95b
encoding: FLOAT32
metadata:
{"chroma:document": "My bank was First Niagara and it was a great bank. Then it was bought by KeyBank. They never have me any mail about their fees nor did they have me sign any type of policy agreement seeing how they were completely new to me. This past Friday I had $28 in my savings account (thank God I usually just withdraw my paychecks the same day!) and KeyBank decided to help themselves to the funds in my account leaving me with a dollar something left. They are incredibly sneaky and I feel as if they robbed me. It is very unfair that they are charging their customers for atm fees when we already lost atm fees at whatever atm we go to out of our convenience. This bank is just truly awful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2684017889c845039189d4af2e690b20
encoding: FLOAT32
metadata:
{"chroma:document": "I was originally a FN customer and never had issues UNTIL... KeyBank came along. All of a sudden my account has overdraft issues and if I dont know how to balance my own accounts. Their customer service is far beyond below average. Their reps sound like they dont care at all about doing their jobs and was just told that they have no corporate office which I find very to believe. When the ripple effect of their non-customer friendly issues settle, I will definitely be looking into banking elsewhere. And I do hope that these comments are taken seriously because KeyBank just needs to go out of business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 67ce108d97c54d5ab0278c0e9dae0406
encoding: FLOAT32
metadata:
{"chroma:document": "I was a HSBC customer, and then First Niagara customer. They were always fair and the staff was great. Then they switched to Key Bank, and it all went downhill. They say you transfer money account to account is immediate, it isn't. Your deposit, even from an employer, isn't available right away. They charge you fees for EVERYTHING. If you ask me, they are thieves. They say it's their policy. I've had more bogus fees saying our money was just pending, even when it was in our available balance. They are money-hungry, crooked jerks. Do yourself a favor and go somewhere else!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7935a08d352c44aaabf620722f59adb9
encoding: FLOAT32
metadata:
{"chroma:document": "An absolute nightmare! The worst online banking experiences ever. When First Niagara was bought out by Key bank I thought it was great. Much closer to home. I soon found out the constant online banking problems. The app is a complete waste of time, nothing nice to report. Constant problems logging on and payments not sent on time with a simple electronic transfer. The bank has made mistakes and fined me with outrageous fees, I was able to have them reversed but not until I had contacted them a dozen times over a one week span. Completely unorganized, unorthodox, frustrating, annoying, and my banking will change as soon as I decide a better alternative. Run!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 41615b47e09249e8a8e799c351bc009b
encoding: FLOAT32
metadata:
{"chroma:document": "We paid off our car loan in full in October. We received a letter stating that the loan had been paid. But now in January have not received a title. We have called several times and received a run around. We will be seeking legal counsel."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5405de5c70ca4724bb2b926d1a3c6597
encoding: FLOAT32
metadata:
{"chroma:document": "I reported to the KeyBank branch manager that a check from my customer had not been deposited into my business account after 1 week. I was told that the check was lost. The branch manger said it is not KeyBank's fault and my company would be responsible for any stop check fees and loss of revenue. Summary: If KeyBank misplaces a night drop deposit it is your own darn fault for trusting in their incompetence. This was strike three for them and I just booted them to the curb."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3770833624564b9baa0feb1feeb2cd95
encoding: FLOAT32
metadata:
{"chroma:document": "I had my account broken into with an extremely secure password, 32 randomized characters including uppercase, lowercase, numbers, and symbols. After money was stolen the first time, the company not only had to be threatened with legal action in order for them to give me my money back, but they refused to disclose the individual who was engaging in the theft, and refused to do anything to prevent that individual from stealing further money from me. The thousand dollars I had in my account was stolen a total of 4 times in a row before I finally marched into the office and closed my account. To this day, they still haven't informed Zelle that my accounts were closed either, so I can't use that app either, and it's all UnionBank's fault. I would recommend people go with Wells Fargo or BofA before UnionBank at this point, and I believe that both of those banks are worse than stuffing cash under a mattress."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5fbc1a8bc80f449baafec556eeb4c6bb
encoding: FLOAT32
metadata:
{"chroma:document": "This is the worst bank to have any checks deposited to. They have placed my checks on hold almost every single time I make a deposit. The crazy part is that the checks are always issued from the same bank for the same amount and they refuse to even release partial funds. They have offered for me to go someplace else to get my money if I really need it. RIDICULOUS! If this is the way they treat someone whom has been banking with them for over 10 years I will no longer do any business with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f3d88c74c096435bb5193027597fdff2
encoding: FLOAT32
metadata:
{"chroma:document": "This bank treats its customers like criminals. They always question when I deposit large sums of money. I have a great job at the same company for over 2 years. Why are my deposits still side-eyed?! They also hold your money much longer than other banks! They state money will post the next business day, but they decide when to post it, at their convenience --- after my account has been overdraft due to critical time-sensitive payments. This place is trash and honestly suggest you stay away at all costs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 61cd62c860ae4e45b1ea21c47ff60221
encoding: FLOAT32
metadata:
{"chroma:document": "**STAY AWAY FROM UNION BANK!!** This is truly the worst bank ever. The people in the branch are very nice but the customer service over the phone is unacceptable. Their system is super slow. Nothing processes in a timely manner. If you have an issue and contact customer service you will not be helped. They will bounce you around and will not solve your problem after wasting hours of your time. Rocheen is the worst supervisor in customer service period."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bc91a600f9a6439bb0cb8defd3e11e7b
encoding: FLOAT32
metadata:
{"chroma:document": "Conservative & Careful, they aren\u2019t really oriented to the everyday person. They\u2019ve used too many of my transactions as \u201cfloat\u201d, interest free loans, rates are bad, closed Mondays now. 25 years are over."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 141d98d0140d47c2a70d24d103721b2a
encoding: FLOAT32
metadata:
{"chroma:document": "The customer service at Union Bank who answered my call, are crazy angry people, have no experience at all, they need to be trained for the job and they have to be trained on how to deal with the customers, they sound like they are a runaway from a mental institution, or they did not take their nerves pills today. They got angry at me because I do remember the exact date I opened my account which was about 15 years ago, and they want me to remember the date of my last deposit which is more than 5 years ago. I am over 60y. I cannot remember the exact date. My answered for the 1st question was more than 10 years and my answer for the 2nd question was more than 5 years. They got so angry, I felt they want to choke me if they could. They cannot let me ask any question about my account even I answered CORRECTLY my SS#, my D.O.B. my account number and the branch where I opened my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a86bcd51f684fcf97ffffab45547559
encoding: FLOAT32
metadata:
{"chroma:document": "This is more than likely the worst banking experience I have ever had. My account was placed on \u201cfreeze\u201d because of potential fraudulent activity being done to my account. I call the department and I am immediately treated like some criminal. They did not act like they wanted to help me. They acted as if I was the criminal or commuting fraud on my own account. They froze the account and now I have to speak to some investigation department with ZERO access to my funds. When this is resolved I will be closing this bank indefinitely. Customer service!! Yea right, they treat people like garbage. I\u2019ll be going back to Wells Fargo"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 257708b3a83640b696ecdfeffb03d3df
encoding: FLOAT32
metadata:
{"chroma:document": "My wife and I had credit cards, checking and saving accounts with Union Bank for years. After my wife passed away in 2018 the bank's services got worse. The branch and telephone service (800) didn't communicate and all with each other and they made a couple of large errors. So, I decided to cancel all accounts and credit cards. I confirmed with the branch and telephone representatives that nothing was owed either way and everything was closed. Months later I found out my wife still had an open account with 13 dollars in it and my credit card was still open and had a delinquent $39.00 charge on it, plus penalties. When I asked to talk to manager I was always disconnected. I tried to pay but the bank wanted twice as much in late fees. I finally just gave up. Let them ding my credit. Lesson learned. Please don't use this bank. They are terrible and blame you for their incompetence."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 74ffb40b2dd346969b99bc8ef8e0434f
encoding: FLOAT32
metadata:
{"chroma:document": "I have banked with Union Bank for over 20 years. Not anymore! My checking account was compromised. They wired a great sum of money to a person across the country without checking with me first. I have never wired money before. When I realized this was happening I tried to get ahold of the fraud department and was put on hold for at least 45 min. When I finally reached a representative they were rude and could not of helped any less. Meanwhile the money was wired and immediately taken from my account. If you want a bank that only deals with fraud from 9-5 Union Bank is highly recommended.  I was told they would deal with this matter promptly. I never heard from them again. I had to continually call and email. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ed6a43b0f074a0889ddb21695e90342
encoding: FLOAT32
metadata:
{"chroma:document": "A long-time user of both Union Bank and Mitsubishi, and as a resident of Japan, I wish to move my Union Bank funds into my Mitsubishi Japan account (MUFJ). The MUFJ logo would suggest that, at the very least, Union Bank and Mitsubishi are attached at the hip. Nonetheless, Union Bank and/or MUFJ is not allowing me to move Union Bank funds (at any yen rate) into my Japan-based Mitsubishi account. I have spoken with several individuals on the UB side, and I have heard everything from \"use a credit card to transfer funds\", to \"If you have any questions, please call us at....\" I've called and called. It isn't my responsibility to see that those funds are transferred to my selected account. Nonetheless, I have been advised to fill out and submit this form or that, and have done so, but nothing has changed. I can't transfer the UB funds into my Mitsubish account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7893900af43946bca274cc6422b0ad59
encoding: FLOAT32
metadata:
{"chroma:document": "Union Bank offered the best fixed rate of the 5 banks I had spoken to with reasonable closing costs but a lower than 3 star rating. What I found was a Processor working from home who was grossly unqualified and totally preoccupied with home issues that directly affected his ability to properly, accurately and timely process our Refi. His supporting Staff, BC Law Firm and Landel Title companies never seemed to have the information they needed and fell far short of providing accurate support. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6b432fc172c149f6a198eea0af27b17e
encoding: FLOAT32
metadata:
{"chroma:document": "Recently opened up a checking account with Union Bank. Tried online banking first week I opened my account and it was smooth. A month later I try to log in and requested a code be sent to my phone- IT TOOK THEM 5 MINUTED TO TEXT THE CODE AND MY ACCOUNT WAS LOCKED! It is the weekend, have to pay a bill asap, no customer service, no phone or online info on how to unlock, unable to contact anyone online CAUSE I CAN'T LOG ON TO MY ACCOUNT! Really? Spend some money on being tech-centric. What a joke, no service, no online tutorials. Big F for FAILURE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 34438ad0566b4df088c821fcec0b9368
encoding: FLOAT32
metadata:
{"chroma:document": "Just got off of the phone with the fraud department at Union Bank due to multiple charges that were made on the other side of the country. $2000 plus of charges that was made to be exact. Initially the representative in fraud that contacted me was polite and indicated that they noticed purchases that are out of the norm for me. I reviewed these and definitely was not in NY taking Uber, requiring Uber delivery eats, or dining in multiple restaurants. What alerted them was the fact that I made purchases at the same time from my location across the country. Fast forward and multiple rude fraud representatives."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f75e7a270b748d38d799d1fd13a6c71
encoding: FLOAT32
metadata:
{"chroma:document": "I used to bank with Union Bank of California. They are the worst bank to do business with. They sequence checks to get more overdraft fees from the account holders. We are responsible for our accounts but Union Bank was sued for this practice. They have a culture of rude and unhelpful employees at every location I have entered. I left Union Bank for US Bank and have been much happier since. Basically Union Bank of California sucks!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 311ecb65015a47bd895a63ed7cc8e5bd
encoding: FLOAT32
metadata:
{"chroma:document": "Whatever business you do with this bank, I highly suggest you don\u2019t get a mortgage loan unless you want to close late which was what happened to me. I also had to buy my rate after assuring I wasn\u2019t. My calls/e mails are ignored with zero transparency."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d54cc679e85e4f2bafb3b0076a856432
encoding: FLOAT32
metadata:
{"chroma:document": "We have banked with Union Bank of California since Great American Savings went bankrupt in 1991. So we were reluctant to consider leaving; however, the recent experience with their third-rate, disinterested customer service gave us the impetus. This is a long, tedious and frustrating tale. We had been doing a recurring mortgage payment through our Online Banking at UBOC. About 8 months ago, I had to make a one-time change to the recurring payment. The following month I readjusted the payment to what it should have been. I didn't notice that the system didn't register it; as a result, our mortgage payment was almost late. I happened to notice on the last day and called Customer Service. They seemed confounded and, after several phone calls and in-person meetings, offered no help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 41c180ec86c64b45b947cf62ecff6734
encoding: FLOAT32
metadata:
{"chroma:document": "It is my considered opinion, that UB is fraudulent-they bought other banks, and thus their loans, HELOCS, etc. But when a mortgage(s) are paid the original documents if demanded must be surrendered-but alas UB is SO disorganized they could not produce these documents-thus the fraud-they used the telephone to defraud us out of our home-a very expensive home. Our attorneys will pursue MUFG instead of UB as they are the parent-they owe me a new home-and time will tell-but legally no footing at all for them-they cannot prevail-if anyone else had an assumed HELOC with UB do contact me-a matter of \"Class\" with extenuating circumstances is being considered by our contingent attorney."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d3a47f0a9ac34bdca717ad53484797ed
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking with Union Bank for well over twenty years and have unfortunately run into a problem with your on-line banking department. I have called four times to set up on-line banking with Quicken and have spent a cumulative amount of time equating to two hours on hold. I have completed the on-line registration form twice, (the second time with a representative assisting) to ensure it was indeed submitted. I have been told I would receive a call back the last two occasions and sadly no one has called. I left basically this very message on their Facebook page and was told I would receive a call back from manager of the on-line banking department. To my dismay, I never received a call back from them as well. I'm at a loss as to why I was treated that way given my loyalty and longevity with banking with them. *Sad."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b126c889bd49480ea54009c8e716fa07
encoding: FLOAT32
metadata:
{"chroma:document": "People should be aware Union Bank uses deceptive bait and switch methods in their mortgage business practices combined with uncompetitive rates and poor service. A very large misrepresentation of over $8,000 was revealed to us after they took a $550 fee. Due to lower mortgage rates, we initiated a refinance process with our bank of over 35 years. We were told due to our large deposit relationship with Union Bank, we would have a special lender credit covering all loan-related costs with almost $2,000 in addition to apply to pre-pays or lower the loan amount \u2013 our choice. Because of this attractive promise our son and daughter in law also started a refinance process with Union Bank. We were both promised this would be confirmed with a formal quote to us right away from day 1. Nothing came."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ceecb4bc752f4a5b829eed522c344879
encoding: FLOAT32
metadata:
{"chroma:document": "BEWARE: 20 year customer for my personal accounts, husband's small business accounts and my company's business accounts - we received a letter cancelling all 3 sets of accounts and absolutely refused to offer an explanation. I am a check signer on my company's account, with no common ownership and all of the accounts were cancelled on the same day - decision final, no explanation. All accounts are and have been in good standing. HORRIBLE CUSTOMER SERVICE. Local branch has no information and is not able to help. A consultant told our company it most likely related to one foreign wire to pay for parts we have been ordering for years - but the bank did not give us a chance to explain, discuss and is penalizing me personally along with my husband's small business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bcf9ef0f03c548549ad1e2f48241cc19
encoding: FLOAT32
metadata:
{"chroma:document": "BAD RELATIONSHIP FROM THE START. The only notice that my account has been transferred came as a form letter. They only allow payments after the due date. All loans are due on the first one the month. They do not allow early payment of the loan. Which means all payments are applied after they're due. Given outside bank account info: l was registering the account with the Union Bank to set up the automatic payment. But they already had all my bank information from my previous loan servicer online payment setup. So the syndicated loan to Union Bank bank was given my outside account information without my consent."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a1749cabfe5447b48f6811273d0073fa
encoding: FLOAT32
metadata:
{"chroma:document": "Our association in Washington State followed all the hoops required by Union Bank to close accounts and they still screwed it up! They left credit card accounts open, allowed charges to to hit the card, and then had the gall to try and charge all sorts of fees when the credit card (that they should have closed) was not paid. They even tried to issue a check from our checking account to pay off the card (as it was set to automatically pay each month from this account when the accounts were open) and they charged a return check fee. You wait for over 10 minutes to speak to anyone, even their collections department! This is by far the worst bank ever! Their staff are not professional or just were not trained properly - whether at branches or online the end to end capabilities of this bank are woefully inadequate and frustrating."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 11485b341a764af4ad63b0ca2a669a1e
encoding: FLOAT32
metadata:
{"chroma:document": "I am really frustrated with Union Bank and their process regarding check deposits in the bank and online. My branch in the city of Rialto California is open Monday thru Saturday. On Saturdays they are open from 9 am to 1pm. I have had bills late due to the the wait time. When online I wait five days for my check to clear and in the bank if done on Saturday it takes 3 days for it clear because they say they do no banking on weekends but yet the bank is open and doing business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f129109ccaf8439fbf1a22ad92594102
encoding: FLOAT32
metadata:
{"chroma:document": "I absolutely despise and hate Union Bank. I am done, and I\u2019m closing my account. I\u2019ve actually had it for about 4-5 years but I\u2019ve been getting bigger checks from my work and they hold my checks way too long. It\u2019s ridiculous. I went in last Thursday to deposit my 5,000$ (not THAT much, right? Plus I\u2019ve been getting these size checks for a while now so it\u2019s not anything new for my account) and they said it would be deposited in my account Saturday. Even on the receipt it said it would be in there Saturday. Come Saturday, still not in there. So I called, and they couldn\u2019t see it even pending on my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8917fbe04a224058af8c9599162d93fe
encoding: FLOAT32
metadata:
{"chroma:document": "Beware of Union Bank charging a demand fee on your actual loan statement. I was considering a refi with another institution and a $30.00 junk fee showed up on my next mortgage statement! Being a real estate professional, this is the first I have heard of this practice, which usually occurs when they close the loan with the new lender. I called them and they stated it is now industry standard. So, beware they are out to get these fees sooner rather than later. My loan was with another lender and subsequently sold to Union Bank, so their little $30 fee has now alerted me to not work with Union Bank. If I could give a ZERO instead of a ONE I would do it! Bye Bye Union Bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 37e4041d04cf4b099256ffb2d406f8b1
encoding: FLOAT32
metadata:
{"chroma:document": "What is with Union Bank. I paid their loan off in full, mailed a certified check on September 11th for $14,092.64. On September 25 I sent a letter to Union Bank after I received another statement not showing the loan was paid off. I called and after the customer service rep did some checking he informed me I accidentally mailed the bottom copy of the check not the actual check. It would seem you would call your customer right away. Union Bank received the copy of certified check on or around September 13th - yet no calls or letters. Clearly Union Bank could see the loan had been paid off in full. In my letter dated September 25th I informed them I am not responsible for any additional money to their bank, clearly it was a communication error on their part."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f8647709d919476fb0245a193a498094
encoding: FLOAT32
metadata:
{"chroma:document": "Union Bank customer service is lousy. I called twice yesterday; was told that they would call me back, never called me back. I called the local bank. The bank told me they could not give me my information over the phone. I cannot get to the bank, so I asked about my checking acct. The woman kept telling me to come into the bank. I told her the c.S. Would not call me back. Again, I was told to go to the bank. She refused to help me. I am reporting this so-called bank to the federal reserve. Union Bank is customer service is always closed early during the week. Closed early on Saturday and not even there on Sundays. And definitely closed on holidays. What a mess!!!! J.N. Vista, CA 92083"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7ab06ece8a234dbe8c6d237e40fb4f42
encoding: FLOAT32
metadata:
{"chroma:document": "My teenage son is now in control of his finances. He works and has money going into his checking account and he transfers some into savings. Well this past month he bought a car and started school so he has been transferring money from savings to checking to keep up with the busy month. Apparently, he went over his transfer limit but he didn't know. We got a letter in the mail saying his account is being changed to a checking account because of the over limit on transfers. When we spoke with the office, they said he should have received an email and letter in the mail telling him he is close to reaching his limit but we never did. His account is now flagged and he cannot open another savings account anywhere else for a year. That is crazy. Now he has two checking accounts with them for no reason. Smh."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6024e5563c8e458da530becde84df1c4
encoding: FLOAT32
metadata:
{"chroma:document": "We recently bought a home and our mortgage broker went with Union Bank. We wanted to open a line of credit to do some home improvements. After 3 weeks of basically not getting anywhere with a team out of Arizona - we gave up. They don't return phone calls - send wrong information. We are not rookies dealing with banks but we're so frustrated. We decided to call Wells Fargo and in 3 working days are farther into the process than with 3 weeks with Union Bank. Very frustrating to work with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e7f2f47f2e43448c850c29a56b2cdb03
encoding: FLOAT32
metadata:
{"chroma:document": "I mailed my payment bill of $100.00. Lol. Somehow it was lost. I have been a customer from the 1980's and a credit score of over 800! They never called! They never notified me the payment was not received. They automatically put a hold on my card over a 89.00 payment. Then when trying to buy a birthday gift on a website I find out my card is no good?? Lol. Good bye forever. I will never use their Service again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c35c1dbdd7f41be81b9e5cf3f634040
encoding: FLOAT32
metadata:
{"chroma:document": "I have dealt with Union Bank for 28 years, and as a lawyer represented one of its predecessors (Bank of California). They used to be among the most honest, most customer-oriented businesses I ever encountered. They have gone through several mergers, and it has ruined them. Rude, remote, and bureaucratic, and worst of all, incompetent. They make astonishing mistakes, meanwhile bristling with \"gotcha\" fees and penalties. Their unofficial motto is \"nothing can be done.\" I award a second star only because the local staff, once you become acquainted, are friendly and do their best, under the handicap of awful management."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 226a83f8d85a4d14a8ea553722af5d73
encoding: FLOAT32
metadata:
{"chroma:document": "My loan got transferred to Union Bank. They didn't send out a statement until it was the 11th hour so I had to get online to see my statement. Their online system was incredibly buggy and their information about me was wrong. The blamed the last loan provider. I had two different reps trying to help me. Finally they said they had to mail (yes, snail mail) me a username and password to get online. That sort of defeated the whole purpose."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8df48f507d6d4fbd8cd6e04b05f7d57f
encoding: FLOAT32
metadata:
{"chroma:document": "I opened two separate bank accounts on the same day, one with Union bank and another with a different bank. Unbeknownst to me that this could cause an issue with Union Bank. Two weeks later I tried to log in to my account and could not log into the account. So, I called the 800#, the customer service lady said in a condescending manner that the accounts needs to be close due to opening multiple bank accounts. What is wrong with having multiple banks. Although this could be my fault since I open two accounts in separate banks on the same day, learned my lesson on that, but the way Union Bank handle this matter was unprofessional and demeaning. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d6efb61622304e19994adc6cd70ca748
encoding: FLOAT32
metadata:
{"chroma:document": "Union Bank bought my mortgage from another lender and I've had nothing but trouble from the beginning. I couldn't sign up for online banking because whoever inputted my data on my account listed my birthdate incorrectly. Even though it was their mistake, I had to physically go into a local branch, show my ID and prove that their data entry person is a moron. Got it corrected and STILL can't sign up for online banking. The customer service people (who are extremely rude) have no idea what's wrong and they've given up. I've been sending my mortgage payment by check, which they regularly lose, but last month decided to put in my escrow account instead of my mortgage account, which resulted in a late fee and calls from their collection agent for missed payment. Jesus H! The incompetence is staggering. I've been so stressed out by this experience that I'm wondering if there's a lawsuit in here somewhere for pain and suffering."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e8169171640640bc906809f6564431f9
encoding: FLOAT32
metadata:
{"chroma:document": "I recently was informed via mail that our corporate checking account had an electronic draft returned for $34.89 two weeks after the fact. When we called to inquire as it was an electronic payment we had performed we were told the fraud department recognized it as such, without contacting us to confirm, and restricted the account. They said that our account had been compromised and to go to the local branch to close it. We did."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9763c65c26e24765ae4148b5c55471bf
encoding: FLOAT32
metadata:
{"chroma:document": "My Mother has been a loyal customer of Union Bank for the past 75 years. They put her credit card on credit hold due to a mix up between bank accounts. That was understandable. What was not understandable was that we cleared her balance of $10,000 and even though they showed it paid in full and off credit hold they declined all use of it regardless. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66acbcbab9c74a94a3cc10c98dd0b3a1
encoding: FLOAT32
metadata:
{"chroma:document": "We called customer service to inquire a CD promotion they have for 18 months of which will be expiring that same day. We were told to call the branch near us to discussed with branch manager as it is to their discretion to override it if it is not open that same day and to go the next day at the branch. We called the branch in Roseville, CA in Douglas Blvd. We spoke to the banker Travis and he stated to come in and it can be done. I came in first 45 minutes before closing and waited to be service while I'm waiting for my husband to come. Travis was helping someone and finally he was able to assist me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 14fb326e0de543708d8613c2093e60f4
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a Union Bank of California customer for 20 years. Recently online payments I have made have not reached my Payees. These are payments that Union Bank mails out. I understand that mail can get lost or whatever but when the payment does not get there, I have to make the payment a different way so now the funds have been taken out of my account twice. I have called Union Bank. Stopped payment on the check that did not get to my payee so you would think Union Bank would put the money back in my account right? WRONG!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6613a91162444934b496acac650196c5
encoding: FLOAT32
metadata:
{"chroma:document": "Opened saving account and checking account. Didn't know about 6 times rule for saving. Apparently you can't move your own money more than 6 times a month. If you do that, you get charge for $15, for every additional transaction after 6th time. Well it happened that I called on my birthday, hello, hello. So naive, thinking since it happened first time, they may do courtesy credit for $15. Well other banks do that, but not Union. Also I had very unpleasant conversation with supervisor and later another representative. It sounds like they just enjoying pushing people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5b8b4d2ea01747b8a3d01c3fd28ca613
encoding: FLOAT32
metadata:
{"chroma:document": "I moved to CO from CA and needed to close my account since they do not have locations here. They kept charging me service fees for not depositing monthly into the account but I did not want to do that since Union Bank has no ATMS in CO. I called and spoke on the phone for an hour and they basically said they would not waive the $15 cashier's check fee. Tracy, the rep said, \"If you were still a customer I could waive the fee but I can't since you're closing the account.\" I asked the supervisor why they can't waive it now since the whole reason I'm closing the account is because of service fees and she just kept responding, \"We cannot waive the fees.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 63db5904fad043b8a59fdd908ba7c7d7
encoding: FLOAT32
metadata:
{"chroma:document": "Went through over 2 months submitting docs for a refi and then paid $500 app fee. Their appraiser came in about 30% under market value, what a shady dude, they then refused to do loan after assuring me with my perfect credit etc, that everything looked great. So they took my $500 app fee and sent me on my way with nothing except I was $500 poorer. I cannot believe they get away with their shady behavior. Dont waste your time with this bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 99b714d03b03445db1de36daf24bc69e
encoding: FLOAT32
metadata:
{"chroma:document": "So, I began the day with 13,000 in my checking account. I went to the teller to deposit a large check into my savings account. I was told the check would clear after the hold, which is no problem for me. The next day I attempted to use my ATM card at the gas station and it was declined. \"Insufficient funds\" it said. I checked my account details on the website and found that my checking account was overdrafted by $11,000. There were no debits to the account. What the heck?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 79ea55e7937f4d64837d6cf240456e9d
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer of Union Bank for about 26 years. My parents set me up with a junior savings account when I was about 9 years old, and now, at 35, I am still a loyal customer of Union Bank. Though there are some things that I was not particularly happy about - like when my free checking account suddenly required fees after years of free, or an issue with overdraft fees due to uninitiated purchases or transfers - I have found that Union Bank has had no difficulty pleasing me as a customer."}


