# embeddings_queue

created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: decde51c01af423f85b47ea24b136535
encoding: FLOAT32
metadata:
{"chroma:document": "My debit card was due for replacement (expiry date 10/19) so I got the automatically generated email saying it had been dispatched. Trouble is I live in United Kingdom but the machine which addresses the envelope stopped at the County and then put a string of 0000000. It cannot cope with putting a country as the last line. After 3 weeks and no sign of a card I phone the customer call centre (when did they get rid of the online chat facility??? It was good so they scrapped it no doubt) and speak to an 'associate' who assures me she is re-entering the address and yes the last line will be United Kingdom. 2 days later I get the automated email telling me the card has been dispatched. Yet again the address ends with Surrey (my county) and 000000. No sign of United Kingdom. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76148cba417041a3b2c3c93b6c4569d9
encoding: FLOAT32
metadata:
{"chroma:document": "I've now been on the phone for more than 90 minutes trying to reach Bank of America to discuss an important credit card issue. This wait time is ridiculous and completely unacceptable! The underlying credit card problem is also quite serious."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3acfc9b427574284bd23bf19abe9d988
encoding: FLOAT32
metadata:
{"chroma:document": "I am furious about \"Bank Of America.\" I totally paid off my balance, over $4000! And they had put a overdraft fee on my account, when I called to ask to have it removed, I was treated like a nut! Wanted to know why I was late, when I asked for his name he didn't want to tell me. Finally he said Ryan but against policy to say last name? I think they make a good chunk of change off its customers, with no respect to them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5af7e52e2baa481aa717f3ac6d66cc7f
encoding: FLOAT32
metadata:
{"chroma:document": "I deposited 1410.00 in my checking account cash and I also forgot my card in the machine. My deposit was not credited to my account. I went inside the bank and asked them to pull the cameras because I needed my money it was to cover my rent. I was told to file a claim which I did and the money would be credited within 24-48 hours. Lies. I waited on the phone more than an hour just to be told my claim would be in someone\u2019s hands today! I also have to wait on my credit to my account of my money I put in the bank! Do not trust banks they do not care about you. You are a number! They could care less if you have your money you deposited to feed your kid or just to simply survive! I will never put cash in BOA again and once this is over I\u2019m closing my account and if they credit my money back I\u2019m suing! I believe they are stealing our money!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 29296f78925642008bfec54e43ce4151
encoding: FLOAT32
metadata:
{"chroma:document": "OK I have needed to visit my branch weekly because they don't know how to value security. In one month I have claimed at least 3 unauthorized transactions, so I follow the link to the bank's mailbox and they won't recognize my passcode. So I had to change it 3 times because the user ID box is bugged and it erases whatever username I have saved. So I get that fixed and then they want my social security # and my debit card # for access? It's not finished yet though now they want me to make a new passcode again and again 3 times in total. Isn't that the bank violating their own golden rules just to force me to keep changing my passcode 3 times?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 184602e251d446eba6fcf0961d19835d
encoding: FLOAT32
metadata:
{"chroma:document": "Didn't get the \"cash\". 10/5/18 I requested $320.00 then $240.00 = $560. Got $190. I posted my \"experience on my Facebook. After 40 years I'm changing banks, US Bank here I come. 1. Consumers will tell at least 16 people about poor service experiences. 2. Over 50% consumers have cancelled a planned purchase or transaction because of bad service. 3. 33% of consumers say they\u2019ll consider switching companies after just a single instance of poor service. 4. After one negative service experience, over 50% of customers will not do business with that company. 5. Companies lose more than $62 billion annually due to poor customer service. ALL five example$ above have the word \"service\". Service \u2013 make the difference. Think about it there\u2019$ TRILLION$ of reason$."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6c0f15f6500d434d9ac6ab9ea07ec9a9
encoding: FLOAT32
metadata:
{"chroma:document": "Over and over again...Bank of America has kicked me when I was down. As a not-yet-successful entrepreneur, my balance often drops to dangerous levels. I don't over-draw but I often get down to the point where the balance goes under $35 so of course Bank of America takes that as a fee. Makes sense... Two years ago they finally cancelled my no-fee checking account when my balance went too low for a while. Now...as long as I have a solid balance they simply impose fees whenever they can. Pure evil. But just like ALL modern banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 15a4721e66f843abb0ed7056cc3c3cb9
encoding: FLOAT32
metadata:
{"chroma:document": "Prior to the events that occurred in the spring of last year (2017), I was a loyal Bank of America customer. I made sure that I followed bank policies and I thought that if something were to happen to me (say, being a victim of a work from home scam) that Bank of America would look out for me but that wasn't the case. Instead, they made me feel like I was a criminal and closed my checking and saving account. Despite not knowing that a deposit that was sent to my account came from an account with a history of fraudulent activity, they were not willing to reverse their decision to close the account and reported me to ChexSystems. As a result, I now have to wait at least 5 years before I can try to open an account anywhere. Even if Bank of America were to give me another chance (which, for the record, they say that I wouldn't to open an account there EVER AGAIN), I would go elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4fde894bd59b4152897c638c035758d7
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America has provided terrible customer service. On October 6, 2018 I attempted to withdraw funds at an ATM using POS debit. I received the message \"transfer incomplete\". Having experiences Bank of America's extremely aggressive \"fraud protection\" before, I checked my email. As expected within a few minutes I received an email (above) indicating that my account had been disabled, and that to re-enable it I would need to call a customer support number."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c966d88e00c44fd0ba736f2a1da96b86
encoding: FLOAT32
metadata:
{"chroma:document": "Every time you call there are always long hold times. I took the option of a call back so I wouldn\u2019t have to wait on hold. Was told it would be between 29-48 mins. 4 hours later I got my call back. They told me to please wait. I\u2019m next online. I\u2019m still on hold 46 mins now. This bank sucks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 64c0007e881c490a90cbe76a37669a6d
encoding: FLOAT32
metadata:
{"chroma:document": "It amazes me that Bank of America remains one of the biggest banks in the US. Given how they continually put the screws on their own customers, it's a testament to the failure of contemporary capitalism. Although I don't live in America anymore, an American account in order to pay my student loan debt and make use of a US account whenever I visit my family. I regularly send in money to my account at the beginning of every month, although sometimes the payments take a little longer since it is an international transfer. This month my money was literally late by less than half a day, but this didn't stop BoA from charging me $105 (!!!!) in overdraft fees. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c277075225944cf58bec72e759300f18
encoding: FLOAT32
metadata:
{"chroma:document": "Went to deposit cash into my daughter's a account today so she\u2019d have immediate access to the funds. I was told since I\u2019m not on her account it is not allowed. I was told it was for my own safety! I had her name, account number and address on the slip, When I asked what was allowed and considered \u201csafe\u201d. Their reply was, \u201cOh we\u2019d accept a personal check or money order.\u201d I\u2019m just plain speechless!!! This is just unbelievable. What bank refuses to take CASH???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 60d64133b6914c4ab1289cb5c98140b2
encoding: FLOAT32
metadata:
{"chroma:document": "On September 21,2018, I electronically transferred $800.00 from Capital One to my Bank of America checking account using Bank of America's website. The transaction was scheduled as a one-day transaction. Therefore, the money should have been in my Bank of America checking account by the end of the business day. However, this was not the case."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e144a16fdc64c03bcf67ba30eec73fa
encoding: FLOAT32
metadata:
{"chroma:document": "I made a check deposit by teller at a local branch on a Friday. By Saturday I still did not even see the check pending to my account so I called customer service. I was told there was no record of my check ever being deposited. Despite having my of deposit slip, I was transferred from department to department and ultimately told it\u2019s not customer services responsibility and the liability falls on the branch where the deposit was made. So, I had to drag my 2 year old down to the branch where the deposit was made and was told it wasn\u2019t their error, it was an internal error. I have never dealt with such poor customer service and negligence in my life! All anyone did was point the finger at the next person. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f7596f4ccc434f4091fef2bd8caa152d
encoding: FLOAT32
metadata:
{"chroma:document": "I spent 6 hours on the phone today getting transferred from department to department. Every department never gave me a direct answer on what was wrong with my international wire. I had TERRIBLE customer service. I will be removing my business and personal account from them and going to Wells Fargo."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f4a451d0ddc74b5e9bf08651a29432de
encoding: FLOAT32
metadata:
{"chroma:document": "I called Bank of America with an ongoing issue. Let me start by saying I\u2019ve been a member since 1994. I stay with Bank of America because typically they have been good to me as a consumer and therefore I\u2019ve been a loyal customer. However, the last 26 months I\u2019ve had to make numerous calls to stop an automatic debit of $12.99/mo for BAC credit surveillance. I have had another company monitoring my credit for years and did not need this service. I did not pay attention every month to realize they continued to deduct the $12.99. Every couple of months I would review my statement and realize Bank of America continued to remove this from my account. I consistently called every 2-4 months over the past 26 months to stop this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 61870965cce748289b92188c490fb408
encoding: FLOAT32
metadata:
{"chroma:document": "This past March 14, 2017, I was the victim of fraud by a Bank of America (BofA) customer who called himself \u201cRichard.\u201d This customer gave me his Bank of America account number and shared numerous fraudulent contracts impersonating multiple individuals who do not exist. Ultimately, I transferred $6,000 to \u201cRichard\u2019s\u201d Bank of America account from my account shortly before realizing he was defrauding me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d865b8b697554f64b3b09f57a167ea3f
encoding: FLOAT32
metadata:
{"chroma:document": "I have an e bank account with BOA. I've been with them for 5 years. E banking is free if you never go into the bank for service, I do everything online. They started charging me a 12.00 maintenance fee and then the BOA in my town closed. Bank Of America is a horrible bank! Always taking money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff2f37b2819f45dfb6c33ee8f4d84b3a
encoding: FLOAT32
metadata:
{"chroma:document": "Company I was trying to work with was nothing but fraud. Afterward found them on Ripoff Report - did not find them before - new posting. Bank of America would not put back my money. Have been with them for 11 years. I cancelled my account - screw them. We are on social security - elder abuse - not rich. Don't trust banks with your money - they are the \"BIGGEST THIEVES OF ALL.\" $233.00."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e48daeb320c84448b5a8e5e8638c4fa9
encoding: FLOAT32
metadata:
{"chroma:document": "I received a letter to open up a checking account and get a $100 bonus. I needed two deposits within 90 days to qualify for the bonus. I have other accounts, I only opened this up for the $100. I opened up the account in April 2018, they said it took 90 days to get the bonus. No problem. I called today, September 26 2018 to find out why my bonus was not in my account. They told me that the deposits I made did not 'qualify' and the bonus was declined. Not only that, they charged me $12.00 a month. Bank of America is a total Scam. Total Pukes. I don't need the money, but it's the point of a multi-billion dollar company to shake me down for $12 a month. Total Pukes. Stay far far far away from this company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0284502a6b7c41cda324ced3f4a5453e
encoding: FLOAT32
metadata:
{"chroma:document": "12 a month fee, very sneaky and this has been going on for years. They trap you in to have a checking to pay your credit card - will not allow payments from OUTSIDE BANKS. Then sock it to you with checking fees. EVERYONE LEAVE AND WE NEED A CLASS ACTION."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5e782139a266474b90a4cc06327d89c6
encoding: FLOAT32
metadata:
{"chroma:document": "Recently my uncle passed leaving me as trustee to his account. Upon receipt of the death certificate I met with an \"adviser\" to set his accounts up under his trust. The first attempt was a disaster. Advised they couldn't help me because I didn't have an appointment. So I tried the next day to call and set up an appointment - no answer on three attempts. Tried to go online - unable to schedule an appointment because website is set for existing users. Like I have his passwords. He's dead. Drove to bank to set appointment - asked to come back in 2 hours. Finally, second attempt which lasted 2 1/2 hours resulted in BofA claiming I needed additional notarized documents and they do not have a notary. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53926b32a396413b95d83b90054e2797
encoding: FLOAT32
metadata:
{"chroma:document": "Once again, I had the misfortune of having to use a BOA banking center. One teller, the line out the door, and a branch manager claiming her other teller was in the ladies room. After about 20 minutes of waiting, the manager then announced the 2nd teller was now out to lunch! Thank you Captain Obvious! You shouldn't have lied to us the first time. The only reason I had had to torment myself by going there in person, was BOA was not allowing me to transfer my OWN money to another account with BOA. We are in the process of purchasing a new home, and you are only allowed to transfer 25,000 of your OWN money every 24 hours. This bank is truly a disgrace, and should be embarrassed to be in business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d8c4fb05cb14c45aea282f93e3880d1
encoding: FLOAT32
metadata:
{"chroma:document": "Ordered metal replica items online for $90 (complete impulse buy, but was a deal I couldn't turn down - lesson learned...) which turned out to be from China, and not metal, nor a replica at all, but instead $5 worth of plastic toys. I mistakenly thought providing images and descriptions of items purchased (being \"metal\" and replicas - authentic looking) and description of item received (package labeled as \"toys\", made of \"plastic\" -shown on the shipping label- with \"value of $5\") would be enough to warrant a charge reversal. Not so."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a97f01fe2ba846ea9b906e8f08606f30
encoding: FLOAT32
metadata:
{"chroma:document": "Anthony was pathetic and rude when I ask him to help me understanding about a fee on my credit card statement. I just need the clarification regarding a transaction fee that appears on the statement. I've been a customer 19 years now with this bank, was happened at the branch location College Blvd & Antioch Rd in Overland Park, So in my conversation I reminded him about the reputation and bad reviews Bank of America was having due the customer service and the things was happening with the immigrants on their accounts and a lot customers are closing bank and credit accounts. He told me that Bank of America don't care about the closed accounts and if I was not happy he can log in and start the process to close my bank account. There are much better banks out there with a lot more transparency and fair practices. PLEASE take your business to another organization."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 816cb2a04318499ab292c49c4c59eadb
encoding: FLOAT32
metadata:
{"chroma:document": "Pathetic bank. I've been a customer 10 years now with this bank. I can't recall how many times they have levied unreasonable charges on the account. Keep changing policies on account maintenance charges. The try every loophole to debit money from your account. Almost feels like their practices are such low standard. Most recently no prior notifications on interest charges and upon inquiry rude staff and no reimbursements. There are much better banks out there with a lot more transparency and fair practices. PLEASE PLEASE take your business to another organization."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6203e18687f244c1acc2edb76a17abd5
encoding: FLOAT32
metadata:
{"chroma:document": "First off, waiting for over an hour to speak with a human being is ridiculous! Then when I asked to have my due date pushed back a week, just this one time, I was denied. As I explained, I needed my existing funds to assist my family in North Carolina after Hurricane Florence. So a natural disaster does not warrant ANY special consideration for someone who has paid on time since the beginning of the account. I was told that I could call back after I'm penalized and TRY to get the late fee and higher interest removed, but now that I've dealt with them on a few issues, I know that this would be entirely pointless to attempt. This is the worst bank, next to MBNA, that I've ever dealt with. No flexibility, no consideration, NO THANK YOU! Once I get this account paid off it will be closed for good."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e37d6aa1c1e74925b0a33eb34dd877c0
encoding: FLOAT32
metadata:
{"chroma:document": "I spoke to customer care and took a waive off for a reason. There is no BOA atm or bank in the location where I am currently living. After some time they took back the waiver and charged me without notifying me. I called them and asked for reason they are just ignoring the fact and still charging my card for usage in another ATM (where I don't have an option)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dab5f56267ee41bc88113201cdb24e1b
encoding: FLOAT32
metadata:
{"chroma:document": "Can't set up autopay for a couple billing cycles. Won't let me set up Statement only payment. Worst experience ever. Keep far away from this bank!!! Why the hell does Bank of America have to make it so complicated? Every other credit card, there is a repeat/auto-pay/Statement only option when I log into my account. But Bank of America makes it super complicated. For my business credit card, they have to send me a paper (7-10 business days) so I can set my automatic payment. After I fill out that form I have to send them back, it takes another 7-10 business days. Just terrible!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e97ef61e78874db78d00dc6db4a41d5d
encoding: FLOAT32
metadata:
{"chroma:document": "It takes 30 minutes to an hour to talk to a human. Consistently. They dropped my purchasing power (on a no pre-set limit card) without notice or reason. Every payment was made on time as agreed. Then they promised a refund of a fee (I recorded them telling me this) and then they refused to refund it. Use Chase Ink or Capital One Spark for good customer service and people that keep their word."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 599c5f87875c4b41944b3f9dfaf2ea61
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a BOA customer for over 30 years. I have had mortgages, saving, checking and credit accounts. The last few years I\u2019ve noticed they have been cutting back on branch employees leading to painfully long waits every time I go inside. If I\u2019m waiting so is everyone else. BOA is making a clear profit yearly but at the consumer's expense. What could the possible cost be to properly staff their locations. I find their lack of consent for my time egregious and unexceptional. I\u2019m hoping someone from BOA reads these complaints and makes some changes or I will be switching banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d61cf352e680465d862e49cc852e6078
encoding: FLOAT32
metadata:
{"chroma:document": "After over 24 years with Bank of America one day I went online to check my accounts and they were all frozen! No reason or warning. This website is the personal info for the board ** if you want to complain."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 867b3f987cd247f590f1ddf095024b74
encoding: FLOAT32
metadata:
{"chroma:document": "BOA IS DOO DOO, took 2 hrs to open an account in an empty bank. After I had made the account online they purposely closed it so you have to go in and wind up with a different deal. This was after they took school tuition money and held it for 7 business days because I had been the VICTIM OF IDENTITY THEFT!!! So their way of helping was practically getting me put out of school. Then in my 19 yrs of having accounts everywhere NEVER HAD I BEEN CHARGED 5 BUCKS or any fee for buying from ASOS US through PayPal. They charged me an international transfer fee for buying clothes from ASOS??? Yes. Da ** they did. Now they keep coming up with excuses every time I call customer service to not closed my account. When I demanded I wanted to leave they keep saying I need to pay a fee to leave their Bank. I've only had an account with them 2 wks now. ONLY 2 WKS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 80540df48e2a49408de606cfaf3df5d5
encoding: FLOAT32
metadata:
{"chroma:document": "I went to use my prepaid card at a gas station gas pump. My card gets declined for no reason. I call the number on the back of my card only to find they block my funds for NO ** reason. That I have to wait 3 ** days!! It's past 3 ** days. I still don't have my ** money!! And people wanna know why BOA is targets of bank thieves. Maybe some are just trying to get their money back!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 14de72e2eaab4402a677d3c1ed4ead7f
encoding: FLOAT32
metadata:
{"chroma:document": "I was a Bank of America customer for over 10 years when I get a letter in the mail stating I am no longer their customer with NO explanation as to why. I called and according to their policy, they can refuse your banking at any time with no explanation. This was a payroll account that I have never skipped a beat on paying anyone. I felt embarrassed because I have two other bank accounts and have been in good standing for over 15 years and I have no issue. I\u2019ve spoke to several managers, supervisors and they all said the same thing. \"We don\u2019t have to give you a reason.\" Meanwhile, I am labeled a \u201ccriminal\u201d in their database. I am not in check Systems, never even bounced a check, let alone never had a negative balance in the account. The letter stated NO reason and according to the representative that is their policy. Be aware people..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b98a12e217404282a69de5a5ebc42610
encoding: FLOAT32
metadata:
{"chroma:document": "Terrible bank. KEEP AWAY! Bank of America keeps deliberately blocking wire transfers illegally when people need them the most. This has happened to me twice now. In 2014, my father sent me money from India via wire transfer to help me pay my rent and Bank of America deliberately blocked it from getting into my account even though the Indian bank verified that they had sent it long back. I called Bank of America repeatedly but they kept refusing to help or give any reason as to why the money was blocked from getting into my account. Since I needed this money to pay rent, Bank of America tried to deliberately get me into trouble with law enforcement and forced my father, an aged retired person, to go through tremendous emotional stress not knowing what happened to all the rent money he sent me from his pension account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aec08f8c7bd7416cb5e2674578ddd90e
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{"chroma:document": "I am the owner of a private investigations firm. I am a licensed paralegal and president of my neighborhood watch association. I also sit on the Board of Directors for my Community Association. Opened Bank of America account in 2008. On August 21, 2018, I went into the Bank Of America, Parker Road branch, Florissant, Missouri to make a withdrawal of $3,500 from my own account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4450526477544bde8c0154eec0c1ef19
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{"chroma:document": "I am a victim of fraud. Someone logged into my account and changed all my information and then sent a transfer to a PREPAID CARD via NETSPEND. Not Bancorp like was previously stated. The generic letter I received stating that the transfer was done via my instructions is completely incorrect and false. I am currently unemployed and this money is life or death to me and your subpar security measures were the main cause for my funds to be stolen."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 00fa5d3ba94c4176856b70cc5a81cd66
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{"chroma:document": "If you are thinking about open an account in Bank of America, go the other way. Fintechs in general give better everything, from rates to customer service. But if you still need a big bank, I'd recommend Chase. BoA: 1. Poor customer service. Requested a new card (mine expired) and they blocked my account completely. I couldn't use it online, nor with the card. (Technology nowadays and they could not send it to be activate upon arrival?) 2. High fees and low returns. It's no wonder that Buffett is in it. The moat was created and he put his king on it. He knows it's a hard business to compete so they can abuse customers this way. At least, compared to BoA Chase is a bit better in rates and in service. But if you can, stay away from all of them, and just go to these new tech companies in the finance industry, they are better at everything."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a87e0ff43b3e4e399f2a2dd9db516439
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{"chroma:document": "Myself and my wife were inundated with phone calls from people claiming to be from BOA. Online lookup says that it's a scam number. Didn't trust the number so I went to my account online and there was nothing there about needing any info. I then tried to call the number on back of my card -- what a joke!!! I called more than 3 times, each time was on hold for more than 30m, the last time more than an hour. Finally someone answered and I asked them what was so urgent that they called more than 15 times but then they wouldn't answer their own d--- Customer Service line. They said they need my source of income. Source of income!!! I've had the card more than 25 years and suddenly it's urgent to have my source of income and if I don't give it they will cancel my card! Ridiculous. The calls were nothing more than harassment. Their customer service is a joke and the info they requested was ridiculous."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c7a9a5673d4469ea9fffde0d590da7a
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{"chroma:document": "Just realized BOA charged me $12 monthly fee to keep my online checking account with them. They said they sent me the physical mails and online statements which include that message of policy change but why should I check them if I don't have any activity in the account and they expected me to check the statement IN ORDER TO find out they will start to charge me $12 since January 2018. Also they don't remind you every month, they only do it in the first few months and then they assume the customer is aware of the change. This is unacceptable. I will not consider using their service in the future and I will spread the word to anyone I know to make sure they don't use their service which sneaky practice. Philips of customer service in TX branch. No, you guys won't get a chance to earn back my business. Very disappointed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bc009439a3ed4fb0bc69a02f8c7278b8
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{"chroma:document": "I have been a customer for more than 90 days and have had nothing but problems. I deposited a check of $400 and it was held for 5 days. Okay cool it's my first check. They need to verify it... Well on 08/31 at 8:30 am I deposited a check for $1200 and I didn't get those funds until 09/06... so you know what that means. I was late on rent... it came back as a returned check. The crazy part is most apartments Bank with BOA... so why wouldn't the accounts have the communication between one another."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 996d1f9c9dfa4a8d8ecda77240cc6c15
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{"chroma:document": "I'M CURRENTLY ON THE PHONE WAITING FOR A HUMAN TO PICK UP. ONE HOUR AND 30 MINUTES AND STILL ON HOLD! This is getting really frustrating. Every time I try to sign in to my online banking, I am asked if I have dual citizenship. I have 4 other banks which never ask this question. Bank of America is crossing the line! One of these days, I will switch all my online banking and credit card to a more professional bank. I think any bank would do the job."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 922a55cb0e67461fac32e4b8bf21bfee
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{"chroma:document": "Made a phone call at 3 pm today because I noticed unfamiliar charges on my debit card account. $70 worth of unfamiliar charges, as well as a $35 overdraft charge that was caused by these fraudulent charges. Trying to find out what these charges are, and trying to deactivate card and get a new one. It is now after 4:30 pm. I have yet to speak to a human. Still on hold after 90+ minutes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9c306fbd791d41fa8fc10c21b3d0f472
encoding: FLOAT32
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{"chroma:document": "I misplaced my wallet. Remote chance I might have lost it. So I wanted to call the bank so that they would put a hold on the card. I do not want to cancel the cards. I have scoured the website and the mobile app, there is no help over there. You can cancel the card, but cannot put a hold on it. I need a human. So, I called. As of writing this, I am still waiting for someone to answer. I have been on hold for more than 62 minutes, yes minutes. It is more than an hour. Ridiculous. Tape keep repeating that Bank of America values your time. Hmmm."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a80051344f584172b2103bbeec096896
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{"chroma:document": "I come in to cash my check and they sit me down and I sit here for 45 min and watch 6 other people walk straight up to the teller and cash their payroll check. This is ridiculous. I'm still sitting here and they haven't even spoken a word to me that have fallen off. I'll never return to Bank of America. GET YOUR ACT TOGETHER. THOUGH THIS WAS A BUSINESS. GUESS NOT."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 852be6cc8394478dacb8d6f9480e097e
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{"chroma:document": "I made an online deposit into my Bank of America account on 9/4/18 from my HELOC. The check cleared my HELOC account but BOA put a hold on it for 9 days. When I called today they were unable to provide a reasonable explanation. I've been a BOA customer for 20 years and this has never happened before. I needed the money for my daughter's college fees but now I'm going to end up paying it late and incur late fees. Very unhappy with this transaction. Will never do this again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ed48b19cffb4079aa2eba81e9048ea2
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{"chroma:document": "Was charged excessive overdraft fees. Customer service stinks in my branch in my town. The customer service just sits there and twiddle is their fingers. I never see them actually doing any kind of work and after sitting and waiting half hour for a customer service specialist. All she did was scolded me and not listen to my problems or address the issue in a positive manner. Plus she was not interested in the situation. I don\u2019t understand the customer service at the Bank of America. They are rude and arrogant. I\u2019ve been banking there for many years and have several accounts linked to one another and truly annoyed that your customer service is so inattentive to Their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 06a3c2009e4f4c4bb9c0330b59b0e0c4
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metadata:
{"chroma:document": "Bank of America has to many monthly fees on small business checking accounts. My BofA account is the only one of my accounts that has a minimum balance limit or monthly spending limit. The criteria on the minimum monthly spending seems to change every couple of months. I'm done with BofA. Too much of a hassle."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a1c8d2dedf774140b3acdc0cdb4691f0
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{"chroma:document": "This bank is a thief I never get overdraft problems as I am a good customer. I have my account with Bank of America for more than 10 years. I have online notifications and the night before everything was good with my balance. The next morning by 6am I saw I had 2 overdraft fees $35 each one I went ahead and transfer from my savings to my checking the money to cover my transactions but not the $70 of the 2 fees this bank charged me. I called them and I asked them to please check my history and I explained to them I never had overdraft before so please void those 2 fees. They say they can only help me with one and they can't remove the other. This bank has n customer services I told them I will close all my accounts and write a review about it and they say it is ok if I want to do that. THIEF, THIEF, HORRIBLE SERVICE!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 06d08b88a2b94827820453adff62aa32
encoding: FLOAT32
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{"chroma:document": "This bank has been the worst nightmare I've ever had to deal with. There is no such thing as \"customer service\". When you try to resolve an issue, you get transferred around until they hope that they have worn you down, and you will finally hang up. We suddenly were notified that our payments are behind, although we had been making payments. After talking to at least 5-6 different people including a very rude supervisor, not one could tell us how the payments were applied..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 982d70b9bbc94e1389e53febd5343635
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{"chroma:document": "We applied for a small credit increase on a credit card from Bank of America. We have had this card for over 10 years. The credit increase was declined for the following reasons: 1. We had one (1) late payment. 2. We had too much debt (most of which has been paid off but not reflected by the credit bureaus). 3. Our home and all vehicles are paid for but was not considered. 4. We have a substantial investment with their associate and was not considered. In other words only the negative was considered but none of the positive. We closed the account and told the employee why we were doing it and what would be said if we have a chance. If a bank makes small credit decisions based on this, can you imagine what they use to make big decisions like mortgages. Whatever you do, find another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2a59b370d96c4c5a91bff8f21ee5debb
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{"chroma:document": "Got a new phone. Tried to log on to my account. Got the typical, \"We don't recognize this phone. We need to send an email or text with a code.\" It did not let me even get a code and locked me out. Problem is it's Sunday and calling their office a recording states they're closed till Monday so we're stranded. Typical BofA. When it's your money they don't care not if it's theirs they charge fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ab330e26a7244faeb43677da6c5f570b
encoding: FLOAT32
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{"chroma:document": "It was my first time to call BOA customer service since I opened an account last year with Bank of America. The reason I called was there is a unauthorized online payment posted on my account from a person I don't know who from another State. But when I called BOA customer service, the estimate waiting time was 20-25 minutes. Finally a customer representative answered phone and then I just realized it is a very complicated process to dispute the charge, BOA need send me a letter with dispute form by USPS mail which requires me to fill out and mail it back to BOA... Then it needs about 45 days for whole processing. It seems much complicated than other Banks to dispute a charge. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6a43e01f9fc745b8ab4d3a96f7a159db
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metadata:
{"chroma:document": "WHY are your ATMS turned off overnight and far into the morning??? This is the most inconvenient, most annoying thing EVER!!! At least let the customers know the exact time frame of the shutdowns so we won't be driving all over the city looking for working ATMS!!! Even at 6:15 am on a Friday I couldn't use an ATM because it's STILL shut down."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d3b2bcc67eae44de8921167b0185086c
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{"chroma:document": "BOA is required to make funds available to you per Reg C within 5 business days at the most. Do they follow Reg C? Nope. Report them to CFPB for Reg C violations. BOA is required to report accurate information to credit reporting agencies. Do they? Nope - they can close your checking account and report you for account abuse or fraud for no reason at all. Report the to the CFPB for FCRA violations. Get your Chexsystems report and dispute their inaccurate reporting. Sue them under the FCRA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 36fc324bae2642bb882a9e0d8667c352
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{"chroma:document": "I received a bank Levy by mail from Bank of America. Nowhere on the letter does it state that they will take $125 from your account when you receive a tax order debt. I received my driver's license at 25 years old. I then received a tax ordered it for $18,000 which I have made payment on since 2008. It's 10 years and I'm down to $400. Starting Feb, 2018 my son was killed by a car. We lost their father in April, I almost lost my mom in June. My family has been through the most. I have not had a job in almost 2 years. All of my money is gone now. Thanks to Bank of America. I received letter telling me Franchise Tax Board took $125 from me then upon my investigation I found that Franchise Tax Board never got money out of the account but Bank of America took all my savings which was $77. They left $30 in my checking. I'm guessing so that next I can receive an overdraft fee. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4bd89480f99541d2bf7dd7994a79d036
encoding: FLOAT32
metadata:
{"chroma:document": "Don't expect to resolve problems quickly or efficiently. You will be transferred multiple times and wait on hold for what may turn into hours of wasted time for you and this inefficient company. I doubt the management cares about this since it has been allowed to continue for a long time now."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a80d5ab1799b4cd38220df100dbd3167
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{"chroma:document": "My husband passed away unexpectedly the 8th of this month (Aug 2018). I am the executor of his will, I am trying to settle and close his accounts which I am neither the joint signer or an authorized user. I spoke to a Mr. William **. He refused to give me ANY information as to what I need to do to be able to close account. I begged in tears to be transferred, he said there is no one to transfer me to, he just kept repeating \"I won't discuss this with you.\" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I would hope that BOA would read this post and prevent issues like this from happening in the future. I closed my account because Bank of America charged me two times for overdrafting my account once. I called and called and called, while I understood the one fee I did not understand the two. I asked them to please refund me the second charge, to no avail. I was so upset I moved forward with closing my account. Fast forward to 6 months from then, guess who receives a check in the mail issuing a refund for an overdraft fee that was made in error. I closed my account behind this, no one, and I spoke with many people, would help me resolve this. I suppose it's great that they admit their wrongdoings but they lost a customer in the process. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7b4e4dd45d21405e8c9e303e6e71c02a
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{"chroma:document": "I've been overdrawn a few times and they charge a fee for it if you don't get it covered in time. But the worst part is, you don't get a notification you are overdrawn until the next day after they've charged you a fee. And no amount of talking to anyone will fix it, and if you don't get the balance positive within a few days they tack on another fee, until you can finally cover it. I understand I should watch my account better, but after literally one day of not checking it I've been hit with a fee again. I am probably finished with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ab4e3bc73df94f98936ac52353247e5b
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{"chroma:document": "I did a wire transfer 6 weeks ago inside the Redondo Beach bank. The guy who I gave the information to transcribed two numbers incorrectly and didn't notice till I came back a week later asking why my wire transfer had not gone through. So it seems they dropped it in someone else's account is what they say and they can't get it out. It's been 6 weeks, it's not been fixed and they have NOT reimbursed my money to me. They don't return calls and I've spoken to the branch manager, her boss and Bank of America corporate department with NO help whatsoever. Also - I've been a client for 22 years, have bought houses, cars, etc there and this is how they treat you when THEY make a mistake. They are completely incompetent."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d219da7eaa9049dd9d185cd79ab49e02
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{"chroma:document": "A lot of people will talk negatively about this bank. However, their negative feedback is based either on one account type or a level of ignorance towards Bank of America policies. As I have had my accounts with them for a very long time, I have never had an issue with them. The fees and charges are properly described by their agreements (which you should learn to read), the money in their accounts is accessible around the world as they link with other banks. I lived in China for 4 years and was able to deposit and withdraw without any charge for exchanging RMB. The account showed how much I had in USD and RMB, and I would just withdraw RMB without an exchange charge, WONDERFUL!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4faf08ad096a4f1abaffd96bf1517bb8
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{"chroma:document": "For anyone looking for a merchant account please stay away from Bank Of America Merchant. It is a SCAM. They make it look so easy and it might seem fair price for your Clover device but believe me they are ripping people off. They will sign you up for a long term contract and you won't be able to get out of it for a long long time. I closed my store last year and I called BOA Merchant customer service to close my account immediately after I shut down my business. They were unable to cancel my account unless I pay over $500 cancellation fee so now I'm stuck to monthly fees until next year. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3a9f44fbd94a4f9cb99134f0000dd8fe
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{"chroma:document": "I reluctantly opened an account at Bank of America after Washington Mutual went under during the economic crisis. Now, after 9 years of having the same checking account, suddenly I noticed a $12 maintenance fee. This is the \"new\" type of account they rolled me in to. (Without my permission.) I was told it is stated on my original contract they have the right to change their accounts at any time. So basically what this means is that they will sign you up under a free account and then switch you to a fee based account without your permission and it's all ok. They are a horrible bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f0c1dd46234445aae28206715ac9001
encoding: FLOAT32
metadata:
{"chroma:document": "Don't open an account! There is no way to close it easy just like you opened it. BofA makes you call them asking you question after question, \"Why do you want to close?\" then will send you to a branch to wait just to close the account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c676d71bf1c4c8b8a60f865e4e44635
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{"chroma:document": "I\u2019m still shaken up about my experience at The Sargent Drive Bank of America in New Haven CT. Even though I\u2019m not a customer of the bank I was there to make a deposit for a customer. The line was out the door and even though there were about 9 employees only one teller was processing transactions. 1 gentleman in the line very nicely complained about the line and asked if someone else could assist the teller, 2 female managers and a gentleman started screaming at him, when I tell you screaming it was beyond that, threatening him to call the Police. They told him to shut up and wait. I was so scared and I could not believe the attacked and treatment to a customer. Glad I\u2019m not a customer of Bank of America and never will be."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 55eda910bc9e4e93bc7cae4814bc120a
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{"chroma:document": "Deposit a lottery check a day ago. I understand all funds can\u2019t be available but only $200 and have to wait 4 days until end of day at 5pm to get more. It\u2019s a lottery check state treasury like the state tax return check which clears same day or next business day but 4 days, come on. Long time customer. I see why these reviews and complaints go out. I wish I had looked years ago. Now another bank will be getting my business and my family friends etc. on Facebook Twitter will know also. If I keep one or a thousand of customers from opening accounts in your misguided bank. My job is done. Well done. Goodbye BOA. You\u2019re only as good as the people that work there and the customers that brought you your profit. Wtf. Smh."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5dd5dd462d6641159826a4539f063f9b
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{"chroma:document": "When making a bill pay, Bank of America does not immediately withdraw the funds. Instead, they let the funds linger in the account for a few days and then they take it out on a day when the account might be low so that they can get an overdraft fee. After the day they promised to take it out, they removed all indication of a bill being processed so you might think that they changed their mind about sending it out! Terrible way of doing business. Don\u2019t trust them!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I was goaded into opening a business checking account by my local branch. They convinced me that my checks could be cashed quicker if I had an account with them. This was true until 2018. This year the process of cashing a check at a counter takes about 20-60min depending on the branch. To top it all off, earlier this month I was informed that they don\u2019t do \u201ccash deposits any more\u201d. No warning at the counter when I asked for it. I even filed a complaint re: cashier didn\u2019t follow directions, and the next week I went in there were disclaimers everywhere, at the teller and atm re: no cash deposits at the teller and get this, even if you deposit cash BOA can hold it for 24 hrs or indefinitely. They literally wrote a disclaimer that says they can hold your money for as long as necessary."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I was a victim of fraud - someone got my debit card info and used it. 4 months later (after my money was refunded from BOA) I was getting ready to pay my child's daycare and noticed my entire checking account plus more had been wiped out (leaving me in the negatives). I called BOA and they said they couldn't find sufficient evidence of fraud so they took the money they refunded me back WITHOUT any notice. As a result of this, I was unable to pay my child's daycare resulting in me losing my job! I begged and pleaded with the bank and they were just rude to me. DO NOT TRUST THEM OR DO BUSINESS WITH THEM! I am in the process of suing them as well (thank goodness I have a lawyer in the family)!"}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "I have had $18,980 in checks put on hold in my business account. I am now bouncing checks, being charged NSF because of the hold & Bank of America won\u2019t do anything about it. Both checks deposited are from returning customers. This seems like a loophole to make money off unwarranted fees when I would clearly have money if Bank of America didn\u2019t decide to put random holds. I do over $200k a month thru my bank account and this is ridiculous! The rep I dealt with, Linda **, was also the rudest broad I\u2019ve ever dealt with! Will be taking my business elsewhere!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a9170593188c4a2aa35c7bccf9af50a0
encoding: FLOAT32
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{"chroma:document": "I made a mobile deposit, around 7 pm on 8/10/18 and it\u2019s showing that it won\u2019t be available until 8/21/18 which to my knowledge the longest they can hold a check is five days to verify funds and to make a point across. It's only $500.00 which is absolutely absurd. Not to mention every 2 debit cards purchases I\u2019m asked to verify the charge and one day I was buying groceries 10xs. I inserted my card and had to call customer service in a very busy grocery store with everyone looking at me like I didn\u2019t have money to pay for my groceries which upset me, not to mention my food was going warm after being in store 1 hr on the phone with customer service and being in a hurry. Had a my daughters Birthday dinner that I had to prepare - point blank very inconvenient and humiliating and the bank telling me there was no lock on my debit card! I was on the bank waiting 21 minutes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 439dbaa901674cc4a1e5232d041dc85e
encoding: FLOAT32
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{"chroma:document": "I have been with Bank of America for over 8 years and I have been having so many issues with them within the last year. Within the last year I have been getting charged with overdraft fees. I was Told that they only do ONE overdraft waiver a year. I cannot be with a bank like especially when some of those transactions are not my fault. I put the money in on time. All that money they have and only 1 overdraft waiver a year."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48f2347c9c6c43f0b415e86163b2edd4
encoding: FLOAT32
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{"chroma:document": "I was ignored while standing, waiting to be waited on in the BOA in Pensacola. I was the only customer in the bank at the time and waited for the ** man or woman behind the counter to help me. I waited, threw my hands up at my wife sitting in the car waiting on me, turned and waited another couple of minutes, still standing and waiting, I threw my hands up and walked out. My wait was over the time limit when it exceeds four minutes before asking what I want. No mention of, \"I will be right with you\", not a peep. Had I been **, maybe, will never know because they will play it down as I was just in a hurry. Not the case. I still did not get done what I intended."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 03e8f69dd8a04e4887945e8bf434f843
encoding: FLOAT32
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{"chroma:document": "Yesterday I checked my dad's account, he is retired 68 years old. I noticed he was -$88.00 because of autopay insurance charge and he did not have enough to cover the charge so I later deposit $95.00 to my dad's account to cover the fee and I check today he got charged $35.00 overdraft fee on an SSI retired old man. I call today and explained to the representative and he is telling, \"Sorry I cannot do anything about the system is not allowing me to do anything (Excuses).\" All I got to say is this bank is a rip off. They only care about taking customers' money and do not care less if you disabled or retired. My advice stay away from this bank and do your research when choosing a new bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b0a7c3681ff4cc1b8443c61ad9e16f3
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metadata:
{"chroma:document": "I had opened a checking account for my son a couple years ago, but because he was a minor I had to be on the account. He is an adult now, but I could not be taken off his account, according to BofA, unless both of us are present. This is impossible, as he now lives out of state. He got his account into the negative, so I went to close it so it wouldn't affect my other accounts, and I would pay the negative balance. I paid the negative balance, and closed the account. But when I got back to work, and I checked my account, they had taken over HALF OF MY SAVINGS. Customer service on the phone was useless. They told me I should have known I would be responsible for \"hidden fees\". "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da865e5ae69244efbca24f88ea3f0dd9
encoding: FLOAT32
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{"chroma:document": "My wife set up an account with Bank of America. She deposited $1000 in the account. We have a joint account with MCU and she has a Chase bank account and this was supposed to be our savings account. About 1 week after setting up the account they sent a letter informing us that they were closing the account. They provided a 1-800 number to learn why. The only thing that they would (very tersely) say is that \"It was a business decision\". That very same day we learned about BOA questioning the citizenship status of its account holders. I am a citizen from birth and my wife is a legal resident alien for the last 30 years. We are homeowners. We have great credit. There were plenty of products and services they could have sold us. We will never have any future dealings with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 780c11734c8349b3afcd0466fa272e04
encoding: FLOAT32
metadata:
{"chroma:document": "It seem like Bank of America is trying to use any false, deceptive, or misleading representation or means in connection with the collection of any debt. Bank of America claim that I own them money. I am request Bank of America to meet in Orlando and show me the original contract with my signature. Bank America refused to meet me to show me the original contract. Also Bank of America is trying to collect a debt that pass the statues of limitation. Bank of America continue to report false information on my credit. Bank of America claim the account is charge-off. If the account is charge-off, then Bank of America should not be get this allege account as tax write off and still try collect debt at same time. To I really believe that I am being discriminated against because I'm a ** male."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 82213c651f5c42cf8efb00387dedd473
encoding: FLOAT32
metadata:
{"chroma:document": "I am a Preferred Rewards Platinum Honors client. This means nothing to my local branch. I went in for a simple notary request. I could not be helped without an appointment. My daughter went in today, Saturday, to have a minor change made to her account. She was told they were too busy, to make an appointment. Earliest available? Next Saturday! I am in the process of leaving BofA due to the minuscule interest on checking and savings, nobody cares. If you want a great banking experience join me at Ally Bank. Great interest rates and a desire to assist... Without a brick and mortar location. My daughter will be leaving BofA on Monday."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2514dc664899451cbfe0df23e1346282
encoding: FLOAT32
metadata:
{"chroma:document": "I hate to sound like a broken record, but your employee really need to do a better job, the saga continues and this may be the last straw. On Monday 7/30/2018 I went with my 88 year old mother who is walker bound into your Encino branch and met with ABDUL to open up 2 new checking accounts. I explained to him that we needed the check right away because it is the beginning of the month and my mother and I need to pay the bills. He had told us we should receive the checks within 3 business day. I call Abdul yesterday to tell him we have not received the checks and left him a message with RP the branch manager. I did not hear back from Abdul. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d5018e045a2745ae97f1d25422d033c6
encoding: FLOAT32
metadata:
{"chroma:document": "8/3/18 Small Business care DOESN'T ANSWER! STAR RATING DOESN'T HAVE A (-)??? OPTION... IT'S NEEDED. I sat on WAIT for over 41 minutes, only to be disconnected. I now type this with clock counting @13 minutes and listening to the ads and fake/pretentious apologies. I demand compensation for my time as it goes one hour. Please reach out to me to start a class action for failure to provide promise of reasonable service. Attorneys... contact me!! The ability to access account control or info is fraud. Represented/Expressed. Screenshot your call details!! Demand fee reimbursement for your account. Make an account here and file complaint upon every encounter."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b798a6a58534f37b15eb73c86d1dc13
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America are thieves that steal from the poor. I'm a very poor person, and have less than $1,500 in my bank account at all times because of it. Bank of America charges me a $12 maintenance fee per month because I can't stay above $1,500 a month. I used to have a waived fee years ago because I signed up online. They have since changed their policy, and now they are taking money from me because I am poor and thus making me poorer. What kind of disgusting messed up logic is that? Punishing me for being poor. I'm leaving this corrupt business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c411f0074d8b45468a323f8303d5934e
encoding: FLOAT32
metadata:
{"chroma:document": "B of A opened an account was an error account but never fixed their own error. Instead they froze 44,000.00 and closed the account. I was treated poorly by customer service on a few occasions. I finally received the money, but there was no apology for their own mistake. B of A appears to act upon anything but the law. I wouldn't recommend this bank for money services."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa5daea72a544bfdb2b9acdf843fa824
encoding: FLOAT32
metadata:
{"chroma:document": "I went to the bank located in Harbor City, CA on 07/27/18 @ 4:45 pm. Right when I entered I saw the long line. About 20 people were in line on a Friday and only two tellers were open. I was greeted by a manager name Juliana. She asked me is there something she can help me with. I told her I'm just here to deposit a check. She then offered me the service through the ATM. I then asked her, \"If I deposit this check will it be cleared tomorrow on Saturday.\" The reason why I asked this question is because I had to pay rent by the next day. She then asked me a couple of questions such as \"How long has your account been opened? Have you been overdrawn before?\" My answer was, \"I'm a returning customer and it's only been opened not even a month.\" She then told me, \"Oh then no. The check won't clear.\" But then after looking at my check she said, \"Oh it's a Bank of America check, it would be clear tomorrow.\" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30451953f5744f8bb59b6497c8036fd6
encoding: FLOAT32
metadata:
{"chroma:document": "I have been trying for several days to reach a LIVE person in customer service at Bank of America. I do not have an account and was trying to open one for my daughter who is about to leave for college. After numerous attempts I made the trip to the nearest branch (there is not one in our town). The girl at the branch was not at all helpful and when I asked for a corporate number she said she did not have one. (How can that possibly be true?) "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 655cff04e9044a6da938e1385dcf8140
encoding: FLOAT32
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{"chroma:document": "So I deposited a money order for $880 and Bank of America held it for a few days, which is what banks do. They ended up closing my account instead and that money was for my rent. They said it couldn't be verified and said it was counterfeit and to bring proof to a branch. I went to the branch and showed all proof, MoneyGram even said they can verify with them. On July 18th the manager said they'd contact me in 3-5 business days. Time has been up and I have since been evicted. I slayed my ** off for that $880. I've called and dealt with the rude workers in the account closing department and they keep giving me the runaround. This is frustrating. This isn't fair, I will never in my life trust banks again. They take your money that you worked your ** off for and I keep trying to fight this thing and nothing is happening."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 90bc21ce52bc4c44b78889c029ceda1d
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a BofA customer for almost 25 years. My recent financial transaction with them was the most awful experience of my life. I've purchased, sold, short-sold and re-financed property in the past and this re-finance with Bank of America was beyond horrible. Almost every aspect of the transaction was broken. If you need a mortgage please look elsewhere first. As soon as makes financial sense I will re-finance again just for the peace of mind knowing I will not be giving them one more penny of my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff158f2d3e8f47c69ec88d2ac590d7c5
encoding: FLOAT32
metadata:
{"chroma:document": "My husband and me just got married this past weekend. We deposited our checks and they are holding a bank check till August 1st when they said we could have cashed it and had the funds right away vs waiting for the deposit to clear. This was the last straw so we are leaving the bank with our families... Bank of America lost a lot of money and we have had nothing but troubles with them not keeping track of accounts. We have had several incidents where Money was overdrafted due to processing then fixed and having to fight them for their automated crap. Due to them not giving money on direct deposits from Amazon for a day or so we would wind up missing bills. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 16cfc907f4b64b43b20749cb84f76725
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give a (0) I would. I\u2019m literally $6.25 overdrafted in my account and they\u2019re charging me (3) $35 fees = $105. I can completely understand (1) fee for the big $6.25 but to be charged (3) is crazy because they like to post transactions late to the account. They\u2019re refusing to adjust and threatening to send me to collections."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dbc5c4946ff44506b74c0246351657af
encoding: FLOAT32
metadata:
{"chroma:document": "Stopped, for the first time, at a brand new Bank of America store in Royersford, PA. Cashed a personal check (for $300); however, when I tried to cash a check for $6.36 made out to my wife -- endorsed by her and countersigned by me -- I was told by the cashier that she'd have to check with her manager before giving me the money. She knew my account balance was $15,000+, but still had to get approval! In a hurry, I directed the teller just to deposit the check; she did so, adding that she wasn't sure where the manager was anyway. Everyone I've met at the two BofA that I have visited is pleasant. But they all seem hamstrung by depersonalized regulations. And a couple seem scared to death that they're going to get fired if they make a move that may upset corporate."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 540583d399fb4db0b1871c80aaf87640
encoding: FLOAT32
metadata:
{"chroma:document": "After 10 experiences with this Bank of America, I am emotionally and financially exhausted. Extremely poor customer service: very inconsiderate to their customers, account security, credit card information, High ambiguity, backdoors, high interest, HIDDEN INTEREST. Terrible, terrible, terrible!!! All they care about is...THEIR MONEY. They don't give a ** about yours. Save yourself. I try now Chase. Will see how it's going."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8060d853afde46f3b6abe6d01ab55bf1
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a new account against the advice of a friend and my Human Resource Director. I thought how bad could it be. Well due to fact that I switching from one bank to another for personal reasons there is a live check in between my direct deposits. I deposited my live check into the ATM today only to be told that there would be a 7 day hold on my funds. This was my entire check with bills to be paid. There was no way of knowing that they would hold the entire check so I called and went inside to try speak to someone only to be told by several different people \"I'm sorry but there is nothing I can do\". I tried to tell them that if I would of had some kind of warning that I never would have made the deposit nor would I have opened an account with them if I had I read their reviews first. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e84d5944ee74eb3b3349d5bb4a568e7
encoding: FLOAT32
metadata:
{"chroma:document": "Scheduled my Visa payment online in full as I have for years. BofA credited it 3xs draining my checking acct. 1 week later and hours on with customer service, managers, tech support... no resolution! Big credit sitting on my Visa. That was to be credited back and a manager call me today... nothing of course! I'd like my $7k back! I have bills to pay! Oh wait. They finally credited 2 payments back... and took them both out of my checking the next day!!! Keep telling me I've scheduled the 5 payments! Right, I'm an idiot. Their website had been down for days so I'm assuming that caused it? Customer service is ridiculously incompetent."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53526f3b70514431a3145cbe76bb37c4
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is too big for their own good and own enough of the market to not care at all about anybody no matter who you are. I've worked with them with Merrill Lynch and Merrill Edge and Bank of America banking and all is absolute garbage! All they care about is how much money they can make off of you. I had a brokerage account with Merrill Lynch and a Self Directed account with Merrill Edge. I made money too quickly, They said I need to have the account open longer before I'm allowed to start making money... They suspected me of \"fraud\" and shut down my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c9186e485c14d4c80a242af4ebb0081
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a long time customer of the bank. Ran into some personal issues and a friend wrote a check to help me out. I never had issues before in depositing a paper check so thought nothing of it this time. Now told there is a hold on this particular check and nothing could be done to remove the hold. I could tell my friend to stop payment and then have him electronically transfer. I let her know if I have to have him stop payment and pay a fee for that I will just have him write a new check and I will take it to his bank and open a new account. NEVER have I had this done and now I am in financial straits until they decide to remove the hold which will be for another 8 days. I asked what if his bank has issued the money and shows as cleared and paid out on their end and she says still would be a hold until the date quoted. To me this is unacceptable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2ca1c894ec0e452c98b5fca0f4451310
encoding: FLOAT32
metadata:
{"chroma:document": "1231/5000. Awesome bench!!! Treat their customers as junk, I had two deposits that I received from two sales to two different people, who deposited me via Zelle in my account on 6/6/18. On 06/12/18 I had my account blocked for analysis saying that there was fraud, absurd!!! Do you have the entire process of the bank system for deposit and what guarantee do you have? No, the bank is not interested in you! They just want to ** you, I did everything right in the receipts as the bank requests and the people deposited and to do this have to register the customer and in sending the value you have to confirm with a password sent in your email to close the transfer requested!!! Now if you have any fraud this is the responsibility of their banking system and not the customer who received your money!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 292acf10321247cdb228f2c2ff1abf3c
encoding: FLOAT32
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{"chroma:document": "The worst customer service. My account was compromised two days in a row. They wiped out all my money and BOA will not give me any to hold me over even after the fraud merchant cancelled online order. Bank of America is too lazy to go out of their way and help anyone. I got three different agents and answers, waited on hold all day twice. Never picked up after 29 minute of hold. This never happens with other bank accounts. They are a HOT MESS. Their Security is basically non existent. From this point on, I will keep a very small balance there because I am stuck with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 552798f48beb41b7b750bacda4b91ffa
encoding: FLOAT32
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{"chroma:document": "I have been with BOA 20 years. Yesterday I noticed a Maint. fee of $25 in my checking on-line statement. I have $15,000 in savings and $3000 in checking. I was told that I had to maintain an average daily balance of $10,000 in my account to avoid the fee. I have two direct deposits monthly from social security and a federal retirement. (BTW I'm a senior.) They said that didn't count. I said, \"You mean that with my savings balance and checking balance that I don't qualify to avoid this fee?\" They stopped for a minute and said, \"Let me check your account.\" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 328ecf4df8184732ac843f7f86718ccb
encoding: FLOAT32
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{"chroma:document": "So I have had Bank of America for almost 12 years never any issues on either their part or mine. For one the hassle with me booking a hotel not being able to stay there because my fianc\u00e9e ended up in the hospital for a week. They gave me credit then 2 months later took the money back out and took me another month to get the money returned and after at least 7 calls to the website I used. Made 3 trips to the hotel, a handful of trips to the bank itself and now another issue with trying to get more money back. I'm tired of the hassle. I'm high risk pregnancy and definitely don't need the tension and all this. So yes it sucks but will be closing my account and hope someone else will be just as good as this bank used to be."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ca01c8e6e8d949d1aaeba209a0c75a54
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{"chroma:document": "I opened a check account. I deposited a check for 1400.00. After 5 days only 300.00 was available. I went in bank. They said they thought the check was forged. Then I deposited a check for 500.00. That never showed up on the account. I went in. They said the check was fake. I called the man that wrote the check. He said, \"So why did my bank cash it.\" I spent hours on the phone just to be passed from one department to another. The last person told me he has to email the department that know what is going on and I would have to wait another day. It has been 4 weeks and no one can tell me where my money is at. Unreal. Thank God I found out how bad this bank is before I put real money in. I just sold two beach homes in Florida and Bank of America will not see a penny of that. I wish they would change the name. It is a disgrace."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e2eb9950b9d40c7bc6f145440827777
encoding: FLOAT32
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{"chroma:document": "I went to the bank yesterday. I wanted to cash a check from their institution. I gave them my drivers license and the check. They said that since my signature did not match exactly they would not cash the check. They wanted me to sign it again but nearer so it looked more like my ID. I told them no I didn't need to sign it again. I also gave them my social security card to prove that my signature is always different and that my card was closer to the check. They stated that my social security card was not a legal form of ID that they accept. I ended up going to another branch that helped and said the other was overzealous. I will never bank with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: efcdc16c3e2b427881dbba37eebb3000
encoding: FLOAT32
metadata:
{"chroma:document": "I signed up for a debit card and just received my debit card to my home address yesterday. I woke up this morning and tried to activate my card by going online, it said my card didn't exist, I called customer service and a lady told me my card was blocked... How is my card blocked? Why would I be sent a blocked card? Then she transferred me to a Bank of America number that is closed, so the phone hung up on me. Then I came to the actual bank and they have me sitting here waiting to be seen for half an hour just to talk to someone to find out what is going on. I shouldn't have to go through this! I should of never left TD Bank. Biggest mistake is this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e818db14fa74abaad9cfdfeb9f4198d
encoding: FLOAT32
metadata:
{"chroma:document": "There are too many issues to even BEGIN to touch on, but the main one is they don't offer a checking account without a monthly maintenance fee, and they're quite proud of that fact. Even for people who have banked with them for years and years, they took away the option to bank without paying THEM to CHOOSE to trust your money with them. Their employees have been rude to me, been sexist to me, condescended to me, lied to me, pretended to know what they were talking about, and sent me around in circles. None of them seem to know how to do anything if a computer isn't telling them how to do it or what to do. It's incredibly frustrating and they need to shut their joke of a business down at once."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 606f6e03694640d2993265dfec9fd8fe
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{"chroma:document": "I applied for a loan online. Big mistake. They put bad funds in my bank and Bank of America closed my account. No notice. No nothing and my direct deposit was posted and I have no gas, no food and they told me there is nothing they can do. I pleaded with them but found out they do not care."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6fc677eea8284baba69e87d680bb08db
encoding: FLOAT32
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{"chroma:document": "I have been a customer with Bank of America since high school. After 17 years of service, you would think that they would take some consideration rather than charging me. I did not know they were even charging my account until I got an alert stating that my checking account balance was below a $25 threshold. To my surprise, I have been getting a maintenance charge for the past 4 months. What exactly are they maintaining? I've stopped using this bank and there should be no \"maintenance\" required. Closing my account so they can stop stealing my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Bank of America re-orders all transactions at the end of the day to intentionally cause any possible overdraft imbalance in the account. Then they charge $35 for all overdrafts based on their prejudicial re-ordering. Bank of America will also charge $35 even if the charge was less than $10. The customer reps and bank managers are polite robots reading from a script. They told me the bank did me a favor by charging me $35 fee for a $7 charge they alleged was overdrafted - that is, $7 overdrawn after they re-ordered all my transactions. In the context of a dispute about said excessive fees a rep explained \"this is a business and we are here to make money.\" I was constantly referred to fine print on a policy document allegedly presented to each customer whenever an account is initially opened."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1b1fdc43b5094a968aac4ee53d0ced95
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{"chroma:document": "The bank on 4343 E Broadway Rd Mesa AZ 85206 that have very bad services. I went today and I did line for 45 minutes and the people is working in the bank they are very rude and there's no respect to the customers. They have to fix all that or I'm going to close my accounts and go to another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3e3bcab9f7d145eea3df97d1538877d4
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{"chroma:document": "So about 2 weeks ago I went out of town and there was fraudulent activity on my account so when I returned I called Bank of America to let them know and to get my money back of course. I was told that I would receive my money back in 24 to 48 hrs. Two weeks later I still have not received a dime. Then I call today and they keep me on hold with the first person for about 30 mins and the next for 45 to the point where I had to just hang up being frustrated and also busy with my day. It\u2019s like the guy forgot about me literally. TERRIBLE BANKING COMPANY! I wouldn\u2019t advise anyone to join them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fd2ad13f76b64191aaa52fe1c10c66c0
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{"chroma:document": "Consumers be aware of Bank of America because they will hold you responsible for fraudulent activities even when it\u2019s not your fault. I provided as much documentation trying to exonerate me from the fraud that occurred on my account and they still won\u2019t refund my money. They decided after a week that the activities were not deemed to be fraudulent; however, now they\u2019re deciding to perform a thorough investigation and I have to wait for 60 days. Shouldn\u2019t a thorough investigation been performed before they decided to reverse my credit? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e2df56d87c9c4d8fbcf9449f38b0ddfe
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{"chroma:document": "I am the POA (power of attorney) for an elderly widow who banks at B of A. On Feb 7, 2018 customer went to bank to withdraw some cash. Customer was asked to go into a room with a representative at the bank to discuss, what they believed, was a problem with her account. I have to mention here that the customer was with B of A for many years had and still has, considerable funds with the bank, suffers from dementia. The B of A agent told the customer that someone was stealing from her account and that she should do something about it. The client did not understand what they were talking about and the B of A agent showed her a statement either directly at the bank debit window or from an ATM machine in various amounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "On 7/2/2018 at 2:00pm after waiting for 15-20 minute in a long line, I finally got to talk to the teller and requested him that I cash out total balance loaded on a debit card from EDD. He said it is $210. I said the amount is about right but not exact since I remember that there should be some cents after dollar. He said, \"That's all I see.\" I said, \"Ok that's fine\" and left. I used ATM machine and checked balance that showed it is $84.09. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d15f59d5ed244088219ce5ce6f64869
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metadata:
{"chroma:document": "I have been a BOA customer for over 35 years, with family using BOA for over 50 years. In the past ~two years their phone service has become apathetic and negligent, if you can even get service in under 3-4 hours of calling. This is despite my laughable status of 'platinum honors'. This bank ** ('to usurp') its customers by: damaging credit scores with fraudulent or reckless misinformation, failing to defend against incorrect merchant charges, obstructing your ability to dispute bad charges (Chase, Capital One- just click 'dispute' on the entry), hiring customer service agents that have no knowledge of basic banking matters, failing to answer the phone or provide service, re-routing attempts to contact local branches, insolent and incompetent phone agents that lack even a high school level of understanding of banking, agents that refuse to provide identifying information to file complaints against them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2f00de0f7af944dea896f0b9299c6987
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{"chroma:document": "So I have held a business account with Bank of America for years. I recently had many unauthorized charges to my account due to a processing system for another company being broken and 3 months worth of charges were charged on one day. The bank charged me 7 overdraft fees... The bank reversed 2 of them and told me I was out of luck for the other 5... I tried everything I could to get them to help me out due to the circumstances. I spoke with supervisors and went into a bank and everyone I spoke with told me the same thing. Very unhelpful. I am extremely disappointed with this company and I am shutting my account immediately!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a2ca32bfceb14e33b45dcdb27590801c
encoding: FLOAT32
metadata:
{"chroma:document": "I ** hate this bank. Every ** day I wake up and there is a new fee on my account. For some reason I made 3 transactions in one day and because my account was on hold at the time the bank claims I had no money which I did but charge my ** account with 4 overdraft fee of 35 dollars. WTF. This bank is the worst. DON'T BANK WITH THEM. IT'S A SET UP FOR THEM TO STEAL YOUR MONEY."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9d1b465e0dd747cab31315746a91b8bf
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metadata:
{"chroma:document": "BoA and I signed a contract. I have paid them the contracted amount every month for years. Suddenly they claim that I must pay $200 more for some imaginary escrow account. I never asked for that or signed for it. They have destroyed my finances over this and plan to foreclose. I have lived up to the letter of my contract, but they plan to foreclose! Do not do business with these crooks. They are racketeering with pay more or we foreclose. Such extortion is a terrorist act. Looks like they need another lawsuit. Class action?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b788efdf21224b24a76dd84d13877822
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America once upon a time had great products, customer service, and common sense practices. That however is a thing of the past, so it is time to end my relationship with them. They don\u2019t care about the average every day working person, and that is evident in their practices. I had a charge come through before 9:00 p.m., and as soon as I noticed it, I deposited the funds needed to cover the transaction a little after 10:00 p.m. The bank charged me $35, denied the transaction for non-sufficient funds, but is still holding the money that I deposited to pay the transaction hostage! They charged the fee, declined the transaction right away, but I will have to wait until tomorrow to have my funds back! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4405075b0d7b49068c1e3b82447f3e15
encoding: FLOAT32
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{"chroma:document": "After using BoA for few years, they charged me so much money on maintenance fee every month, while other banks don't do that. I decided to close my account. After talked to an associate, they convinced me leave the account open, and they don't charge any fee. So, today is 06/25/2018, I accidentally logged in my account (after around 6 months), found out I have been charged \"maintenance fee\" for 3 months. This is stealing, and I decided to call them again. After waiting for about 50 minutes, I finally had the chance to talk to a customer service agent, they said they sent me letter in the mail in January about the fee will be charge for everyone. NICE!!! And the fee is nonrefundable!!! NICE!!! Decide to close my account for good!!! People, go to Wells Fargo!!! They have way better service and fee!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 913271fab80b4ce783319b4e5c177a7d
encoding: FLOAT32
metadata:
{"chroma:document": "I had a case of fraud on my account and Bank of America doesn't refund me. They claim this is not a fraud while it is an obvious case of fraud! I opened an account and never received the debit card. I followed up and got the refund initially. After the bank refunded the money into my account, I have noticed recently that they have withdrawn the money from my bank again. The Bank of America position is, this was proven not a case of fraud as they used my pin code."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 64c7d5a18f934a07abada746b2aa0ec3
encoding: FLOAT32
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{"chroma:document": "I worked for Bank of America in card services. When I left the bank I changed my accounts to the ebanking. Last year, prior to this change that changed the ebanking accounts to CORE checking this year, I requested to have both account closed. Each rep gave every excuse not to close them but to have me call back until I forgot. I had 2 accounts with money in them. They did not mail or email any notification of this change...in fact I was told today when I logged in to find a negative balance from 3 month of $12 maintenance fees & on the other account $5 balance where the rest of my money had been taken from 3 months of the same type fee. When asked about notification, I was informed that notification was given in October in my online banking app, only! But they had an address and an email on file. I was told because ebanking account were opt out of paperless, they didn\u2019t mail anything. I guess that excludes email too! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f4f58eaf680d49e8b91e6da4d5a56733
encoding: FLOAT32
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{"chroma:document": "Back on February 17 2018 someone somehow got a hold of my husband debit card information in Georgia and made a purchase in Florida at a Mercedes-Benz located at 350 W. Capons Road Pompano Beach Florida. They purchase something their that cost 649.25. Bank of American called us on that same day to see if we made that purchase. Both my husband and I told them no we did not purchase anything there and we were not in Florida. They issue a new card to us so we thought this was done. We got our bank statement and it was still on there. We notify the bank and they issue a credit to us. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 850bbf67862d42cf8b8ddea9a94cf3e3
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{"chroma:document": "I had just moved here to California, and I was looking for a bank to begin having more proofs of residency for the future, so I decided to go to my local Bank of America to open an account. They were the closest, the most numerous, and easy to access. So I went to Bank of America, got hooked up with an agent, and started about making an account. I am a student, I am going to college, and therefore I have no income at the time. The agent, hearing this, tells me that we could open a \"student account\", this type of account prevents me from being charged maintenance fees, he said. So I asked \"I will not be charged maintenance fees at all, correct?\", I was told yes, no fees whatsoever. This sounded like a great idea because once again, I am a student, without any income. Maybe the odd $10 every now and then but other than that nothing. Fast forward to a month later and what do I see? A maintenance fee for $8."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a234095dc830479b91d99e1310f552c5
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metadata:
{"chroma:document": "I believed a account to be closed. To my surprise there was hundreds of dollars in fees in my account. As I went to discuss this problem I was initially treated with a lot of respect by the representative. As I needed his boss to try to help the situation things went downhill quickly. I was told I was lying that in no way could one of his employees make a mistake or give me bad information and that he refused to help the problem the bank made. I do not recommend using the branches in Fairless Hills for any problems that might arise with your banking. I don't recommend Bank of America any longer either as the issues I was having were unexpected fees due to changes made in my bank account. I was suddenly being charged fees I was never charged before and had decided to close my accounts. This equals legal theft in my opinion."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 65199cfdc04244838e02ec202c31a91e
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{"chroma:document": "For nearly 8 months, my EDD debit card issued through Bank of America has fallen victim to fraudulent withdrawals totally nearly $1600. I contacted EDD, so informed me I needed to deal directly with BOA. BOA suggested that I file a police report and circle the transactions I insisted I did not conduct. They told me they were confident the funds could recover. However, shortly thereafter I was told that BOA made the determination that the transactions were not fraudulent and closed the case."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b92868742e7749ea8cbac5f9b7c72035
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{"chroma:document": "My tax refund check was stolen (I believe by a postal worker) on May 4, 2018, and taken to Bank of America on 14th and Union Square in New York where they were allowed to not only open a checking account with my check (in my name) but also withdraw all the funds before Bank of American closed the account due to \"fraudulent activities\" (keep in mind I have never had a Bank of America account) the person had NO social security number, no utility or phone bill as proof of address. They created a fake date of birth (WRONG). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b3b6654ac95d4429b7f154fae6f08d40
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{"chroma:document": "I'm definitely closing my account! I was scammed by an online retail company. I've provided all documents stating that I've tried to reach out to the company so that I could return and refund, even provided an email with false claims from this vendor, and because the company didn't respond, according to BOA, that's in the companies favor! If that's the case, all scammers can do that. I'm done with this bank and going to Capital One! : )"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e962c6121cf476697c54282ff8c9041
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{"chroma:document": "Never in my life have I ever had so much problems with a bank! I just got this card 3 weeks ago. My card was blocked a week later. They never knew why or they couldn\u2019t get into my ** account at all!! After waiting on hold for a rep for an hour or over EVERY TIME mind you They told me 2 weeks later it was because there\u2019s a fraud report!!! So I just got my card activated. 3 days pass and guess what! Now my card is blocked AGAIN!!! I tried to pull out money to see if it was just the place I was at but nope my ** PIN is wrong when I used that same PIN multiple times!! Now my card is declining. I cannot use it anywhere. I tried to use it as credit like I\u2019ve done before. NOPE! Decline! I have over a thousand in the card so I know for a fact it\u2019s not because my money is low."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 994ed1b2a5a14b239f20447f9a86c124
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{"chroma:document": "I bought a house recently -- just barely, with BofA inflicting great misery, humiliation and incompetence on me. 1. I went personally to BofA to explain the circumstances before I traveled to the new location outside the US. Actually all that was needed was a transfer from my BofA savings account to the realtor's BofA escrow account. I showed my accounts to the genuinely helpful assistant at my location. The sum I needed to transfer had been resting in my savings account for months. Fine, fine, thanks for coming in. 2. I have had BofA accounts for 22 years. 3. Communication is difficult in the new location. That is true mostly of cellphones NOT registered locally and erratic Wifi availability. I pointed out that the casualness and dependability of American technological communication is not possible there."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3a7701e19501487c8a7ef2bba02c7bec
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{"chroma:document": "I have a checking account with BOA which I did not use and at least 4 years. They started charging $12 service fee monthly and mistakenly my wife choose this account for Amex credit payment which resulted in $35 overdraft. Amex reversed the charges but BOA did not reverse their $35 overdraft and with service fee standing now at $24 I have $ 50 that need to pay BOA. I called the pathetic call center for to listen to the script. I spoke with the manager who was also did not go off script but was also condescending. According to him one notice within the statement last year in October should have been enough. Long story short I owe BOA $50 for nothing. Who says you can't create money out of nothing. Good Job."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 88a1bf59c5fa4637ad97ee8fbb932f2d
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{"chroma:document": "I have been a customer for 18 years. I go out of my way to get to the bank because the closest one to my house is 40-45 min away. Well yesterday I was trying to deal with an issue with a fee I was charged and customer service was Awful, I then spoke to a supervisor and she was even worse!! They don't care about us! They did help me in the past but this time was not my fault and were NOT willing to do anything for me! With all the fees they charge for overdraft, monthly fees and any other fees is how they make money on us and I AM DONE! I am going today to a NEW bank to open up new accounts, not that BOA will care because if they did they would have helped me and the supervisor wouldn't have said, \"Well if we have to lose you...\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f1aae2e692274e4eb00d894ad48b0dbc
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{"chroma:document": "I just bought a new car and financed 50% with BOA. The auto is in my wife's name. After 2 hrs of attempting to set up an online account to make the payments, We finally got a live person on the phone. After answering the appropriate ID and account questions she was asked for the license plate # from a car she bought in 2004 and sold in 2008. Obviously that being 8 cars ago she failed the correct response. We were told we could only pay by phone monthly. No other option except to bring three IDs to a branch inconveniently miles away. Simply horrible customer service. I plan to pay the balance on Monday and screw the loan. I do not need this runaround. I usually use JPMorgan Private bank but this was set up by the dealer with a favorable APR. Never a problem with JPM Private bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aab61f6fb2564133b16c3046404958d5
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{"chroma:document": "I have used Bank of America for both personal and business checking and a variety of savings accounts for 15+ years. On the front end, the staff at the bank are very attentive and caring people so this is not directed at them. But at least 4 times in the past 3 months, Bank of America has processed checks set up in the \"bill pay\" feature 1, 2 and even 3 days before they were supposed to be processed which has led to overdrafts because the funds were not present. Because they were scheduled to transfer the day that I wanted to have them processed not when BofAm decided to have them processed. In the past 5 years, only once was a check/payment processed one day in advance so on the front end it appears that Bank of America has found one more way to take a hefty \"overdraft fee\" on an overdrawn account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8c8db41f3814c47801471f1e1646d78
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{"chroma:document": "Typical experience with Bank of America involves waiting long periods to speak to any customer service agent and a complete unwillingness to find flexibility in resolving problems. Having had repeated problems with unauthorized deductions from my account, and having misplaced my verbal password, both my debit card and checking account have been placed on hold until I can get to a bank branch. Normally this would be a perfectly normal request, save for the fact that I am wheelchair bound, having great difficulty traveling outside my apartment. While I offered to email any number of copies of photo identity documents, none of these was acceptable. Ultimately, I will have to get assistance in getting to a bank branch, with administrators of the service apparently having no interest in providing help in difficult situations."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b5005569551478c884e5b316114e3de
encoding: FLOAT32
metadata:
{"chroma:document": "Countless times now and I mean every other transaction I do this. Bank wants to put restrictions on my account and put a hold on everything for what they call unusual activity. Really! When does buying a few things off eBay under my own account then going to the atm and putting in my own pin in unusual activity. This is and has been a major inconvenience. After sitting on hold for over an hour making me late for scheduled appointments, a CS rep wants to say, \"Sorry sir but it's for your protection.\" I can understand a couple of times but now sorry isnt good enough! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c560adf46c346d385b50de55be7741a
encoding: FLOAT32
metadata:
{"chroma:document": "BOA has consistently missed the payment due dates on Bill Pay items that require a paper check to be mailed. One payment check never arrived. When I complained to BOA, they blamed the Postal Service, and have not been responsive in doing anything to correct the problem. Therefore, the Bill Pay service is only reliable, in my experience, if the payments are processed electronically. BOA should process and mail the paper checks more in advance of the due dates."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9c2dc8d2cf8d4146b9aafa35202b22d2
encoding: FLOAT32
metadata:
{"chroma:document": "I made a deposit. The bank accepted the deposit and made an amount available and put the rest on hold to be available on a certain date. It's printed on my receipt what day it would be available. That day came and they put the entire check on hold and did not honor the availability date. Keep in mind, several bankers called and verified funds. The other institution verified it had already been paid. The point is, don't be a ** teller and lie to people by printing inaccurate receipts. The other point is, act like you're a human when talking to a customer. Customers aren't robots. The last point is, if you have been paid on a check, don't hold the customer's money way past the date you said you would make it available. Horrible business experience with this bank. Absolutely horrible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c79d2cc6c82749749bc8790a0aea65c9
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{"chroma:document": "I owe these people money, but they have refuse to send me a bill or statement. It's not much but it's an outstanding bill! When I called (or even went over to the bank) all they do is tell me to log on to a site I have ZERO access too. I have no clue what my account number is. I have NO BILL OR STATEMENT! After waiting two years, I just gave up. I think they sold it to some mouse-house bill collector and I refuse to respond to any of them, because most of them are frauds (I lost money to them in the past, then found out it was a fraud from the government). So far it's not on my credit. But I want a bill or statement, something that actually says I owe the money how much!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8d638c87169c4fa9b13625c9079b4d5f
encoding: FLOAT32
metadata:
{"chroma:document": "Whenever I have a problem I can usually handle it over the phone. I have several accounts and I wanted them all linked online. It took me about 15 minutes over the phone to link 3 accounts and close one."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e4e2cf110d443dc99bbcac379448d89
encoding: FLOAT32
metadata:
{"chroma:document": "Long time customer. Good for free checking. Tied with my savings outside for better return with my charge card into my checking. Works well. I get extra cash. That is nice. Never a problem."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fb54dd9acd2a40478a24ba203111a141
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{"chroma:document": "So, I am not a customer of Bank of America, nor will I ever be. My truck was broken into and a paycheck addressed to me was stolen. I had already deposited it in my account mobily. The person who robbed me wrote my name on the back of the check and paid it to the order of themselves, or likely to a person's identity they stole. Turns out Bank of America approved the check, gave the thief MY money, which in turn was taken out of my current bank account since it was deposited twice. Should I have destroyed the check after depositing it mobily, yes. Should Bank of America blindly have taken a third party check with no questions, no. How could they have let this happen? Was a teller in on it? Either way I will be contacting a lawyer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have had a great experience with mortgage, auto loan, credit card, and banking services. The bank apps are easy to use and secure except Bill Pay which can be confusing. I do have my retirement IRA roll-over with them that gives me a higher customer status, includes better loan rates and cash back on credit cards."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b1141e254f3a4c12afcbae2e4c429139
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{"chroma:document": "Online access is a nightmare. Incorrect information submitted to Consumer Financial Protection Bureau against customers. Refuses to correspond in writing. Unethical practices and horrible customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4f5aef7380af4aed825ad6b4fd131153
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{"chroma:document": "I really wish there were no fees at the Bank of America. I'm on a special safe balance account which has no overdraft charges, but a 4.95 fee each month. That fee is a waste of my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9d0dda1ecd41461bb68191fa842fbf29
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{"chroma:document": "The credit card they offer is great and I would have loved to have kept it but wasn't able to in the consolidation. The points they offered were great and I'd love another one."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9638831914ac46e392731acf8ab4fedb
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{"chroma:document": "I like the tellers we have here. They are great at customer service and it is the main reason I use this bank. Security for your credit card is pretty good at Bank Of America too."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Bank of America refuses to allow online access, then penalize customers. They have outrageous fees and they arbitrarily reduce customer credit lines to intentionally harm credit scores. No responsibility to customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have had numerous accounts and mortgages with BofA over the past 30 years. Bank of America used to be a World Class Bank. I can no longer profess this to my clients and renters. I used refer people to use BofA but I no longer do so. I have been given contacts to resolve issues. This worked for awhile, however after a period time. New and the old issues would reoccur. As I communicated with the local branch... If they could not resolve my issues. I would resolve them myself, by move accounts away from BofA. Thus far, I have close 3 accounts, and move my money market to other banks which appear to want my business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b838af826f7744ae87d8b16767558887
encoding: FLOAT32
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{"chroma:document": "I have banked with BofA for nearly 8 years and the first 5 of them were just fine - free checking, linked savings, only requirement at the time was to always use ATM services in order to avoid teller charges. Ok, no problem there. Then I began seeing charges on my checking account, which was no longer a free account, apparently that type of checking account no longer exists so I was moved into the fee based checking. Not happy about this at all, but as long as I kept money in my savings and maintained regular direct deposits I would be fine. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a3e7e5bdd5444453812b96269c2e174d
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{"chroma:document": "Been with Bank of America for many years. As a Preferred Customer I experience many useful perks. The savings rates for CD's, regular savings and checking is dismal if any. I have always been treated well at my branch and with my BOA Visa. Security is excellent."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3641d18b15c74e8fb60e2f1fb82f5292
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metadata:
{"chroma:document": "Very displeased with the inside banking customer service, the lines are excessive during peak days, hours. Refuse to have more than 2 tellers on to operate all including drive through. Excessive fees. Nasty attitudes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5b4be4b9745c492da3e11adad59eeb8c
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{"chroma:document": "Been with BOA since it was LaSalle Bank - sorry we still are! I state \"sorry we are\" for a few reasons. First off, there is NO customer service anymore - it's gone by the wayside in our estimation. I think the final crux was the taking away of the drive up teller windows. We are all for times changing and the like but we are paying for these services and, as such, we seek these services if we so choose. If we don't utilize those services then that would be our choice - not the banks. Not when we're paying, in our opinions, for something no longer available. Further, now it is only just ATMs and here again two ATMs doesn't account for enough machines for usage - not when cars are lined up. Very disgusted with this bank for sure! Eventually looking to say bye-bye but, as with anything, other items on our to-do presently take precedence but we will make this change in the near-term!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 16385f2057254d20a56162ad3d88c276
encoding: FLOAT32
metadata:
{"chroma:document": "The bank employees are very nice and efficient and the bank is always clean and tidy. However, I have not been able to use the on-line banking, it would not accept my password and did not ask me any security questions. Another branch ran debits before credits and were going to charge an overdraft fee, but the local branch helped me get it straightened out according to their records and my receipt of deposit. I haven't paid any service charges yet, but will be sometime this month. I understand a lot of people are upset about the service charges, but I understand that the bank needs to make a profit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0635a09f70d845789f334a4319e366b6
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{"chroma:document": "Very hard to get to a human at Bank of America and often the wrong one. Get passed off to someone who really don't know or can't help. Often had to resubmit duplicate copies of docs. One branch often have no idea of what another branch has done even though transacts were suppose to be entered into the computer system."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 22828ecce8d1428e8fdf8ec27fab672b
encoding: FLOAT32
metadata:
{"chroma:document": "My only issue with the Bank of America is that the charge for the safety boxes is higher than it should be especially since the contents are not insured."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9c360b5b134e4037a8749014b4c84b49
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metadata:
{"chroma:document": "Any and all experiences I've had with Bank of America has been positive. Even with closing out my mothers account after her passing was stress free. Everyone was super sensitive and walked me through every detail."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 417073ee56b44d37a3c3defb21ae4b0c
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{"chroma:document": "In 2010 they allowed a merchant (who was a scam) to debit $10k from my account. The next day another $5k and then another $4k, a day later. That was my debit card account. Then they allowed the merchant to charge items worth a total of $8k on my BofA credit card account. They advertised that they were monitoring my account 24/7 for any suspicious activity but they did not find these transactions suspicious. They were complicit, as was the payment processing company for the merchant. They ignored their own policies and these merchants used hundreds of different names and had several merchant accounts with the bank. They also had many more chargebacks than the bank was suppose to allow. They knew who they were dealing with. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66fe5e1cb19d4188856553f57d326095
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{"chroma:document": "My Properties CWHL 2006 - I had a Countrywide Loan 2006. Massively toxic and promised rewrites, freeze modes and all other lies told by Bank of America's Executive Offices: Wendy **; David **; Zachary Harrod; Matthew **: Vanessa **: and a many other TOP LEVEL LIARS aiding in stealing property. My Note was accelerated in 2007. \"Never Decelerated\" to which caused a Note Called due shortened the Maturity Date to 2007 and Expired under All laws to enforce any foreclosure. This expired under UCC 3118 at Six Years. BANK OF AMERICA AND NEW YORK MELLON BANK DID NOT CARE... instead they ramped illegal acts; TRESPASSED into my HOME; Caused massive harm; NONStop lies and forced into a BK to stop illegal property theft by false measures. THEY HAVE CONTINUED TO ACT GAMEY ALLOWING NATIONSTAR AND SHELLPOINT TO PRETEND TO HAVE A \"OWNER\" When no truth exists on that matter either. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a22e7db8013a4a918d2c37f2fa8723ea
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metadata:
{"chroma:document": "Since Bank of America consolidated two banks the service is faster and the ATM doesn\u2019t break down as often. We don\u2019t use the drive through because the lines are too long."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea7e8e3c432c4a9095c26eee51993dd1
encoding: FLOAT32
metadata:
{"chroma:document": "Fast and easy bill pay system, overdraft protection, and few glitches work for me. I feel their security systems are among the best. Fast service for lost cards too."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 17dde2c15afd4cd99a2c49efc3741fab
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metadata:
{"chroma:document": "I have had Bank of America for many years and many moves. Very pleased with their services. They are very explanatory, have lots of patience and are more than helpful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86c46a5597464ce7863d0ea1348e15fc
encoding: FLOAT32
metadata:
{"chroma:document": "I went with Bank of America due to my whole family banks with them. But someone at the bank make a mistake on my account which they fixed the problem but it should have never happen. It cause me problem for a moment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6d8a0fefcb314e63b8d62c161742cf65
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metadata:
{"chroma:document": "BOA's customer service is spotty, even at the same branch. Some employees are very pleasant & very helpful & some need to be fired immediately for disrespect, rudeness & an arrogant attitude. All of these creeps have been young females (to an older female!). They have your email info & are constantly marketing new services to you but do not inform you of changes made to regular checking account banking. Their credit card rates are reasonable & their online banking is very good, but I wouldn't advise banking with them unless you want to feel & be treated like a 6 year old who neglected his homework or didn't study for a test."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 687b9ec59cdd41a5969398a7c47a97cd
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{"chroma:document": "I've had anything from a terrible time, especially with customer service, to what I would say decent... Everything from refusing to cash a Cashier's check...to randomly adding fees on my mortgage. Emailing seems to get a faster response. Calling is usually a waste of time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d991ffc61d434f2fac8f3610bcbb40aa
encoding: FLOAT32
metadata:
{"chroma:document": "They have lousy customer service and they absolutely do not protect the consumer vis-a-vis credit cards. I would not use them ever again, no matter what!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 09b90b3fa67c4a0faeaa10927a594adc
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{"chroma:document": "Bank of America employees belittled us and provided mediocre customer service while we banked with them. Actually ended up closing all accounts with them at the end of our mortgage. Also charged too many unnecessary fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 408f80cb4aa44de6b360997144374d54
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metadata:
{"chroma:document": "If you want to see a down payment of your house frozen & all accounts closed without explanation then feel free to keep your money there. They sure know how to freeze your assets for months & give you panic attacks every hour while you\u2019re waiting to get your checks in the mail that still hasn't arrived after 2 weeks of closure. When you call for explanation or to check status on your funds you\u2019re treated like a criminal by their closure department. Apparently Bank of America is scared of its own shadows & can't provide its customers with service. They close accounts based on simply having large balances, based on inactivity, based on being a high risk profile meaning racial profiling of Americans who share ethnicity\u2019s with countries under sanctions even if US citizens, based on receiving money from foreign banks or having crypto accounts or if you cashed your $20 dead grandma check from what I read."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: be28c5d4468d4c15abbbbdaa18c9c96d
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{"chroma:document": "I\u2019ve been a Bank of America customer for about 25 years, and they classify me as a Platinum account holder. Not that I\u2019ve done anything special to warrant this, but there are advantages. I\u2019ve been generally happy with them and no huge complaints."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e1917e0eca34c0e88d9661eae72d93b
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{"chroma:document": "I liked banking with Bank of America. Unfortunately, they closed their branch in my town and someone else bought them out. There is a branch about 25 miles from my home so I had to go with the new branch locally. I was disappointed not being able to do banking with Bank of America."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 458e67538e474ddd8a7ee831dfd92f5e
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metadata:
{"chroma:document": "Bank of America can't count they debited my account twice for the same transaction and I had to wait ten days to get it straightened out. I was disappointed in the service I received considering how many years I stayed with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53e59985d67f42e99777020faebeddc2
encoding: FLOAT32
metadata:
{"chroma:document": "I really enjoyed banking with them, they closed their bank here in Hobbs. And I need a local bank, that's the only reason I changed. A very good bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b8287aaf486b4514bdb6b8334596108c
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{"chroma:document": "I had bank fraud - someone was able to order a debit card and rack up $7,000 worth of fraudulent charges. Bank of America claimed they called and got authorization for the charges, even though there are no incoming calls on my phone that day. They did not read the police report, work with the Casino where the charges were made, or look at the footage from the ATM where the charges took place (to see a man of a totally different race taking the money out of the ATM). HORRIBLE service. Now I have to sue them for something that Chase, American Express or Wells Fargo would have resolved by now."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66bd8fda3e754ff28f8e4de3ca7c2a3b
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{"chroma:document": "My bank account was frozen without warning or explanation. Yesterday 5/17 I looked at my account online and discovered my available funds were no longer available to me. I was completely confused and decided to contact customer service. I called the number on the back of my debit card. I spoke with a teller who informed me that she \"thinks\" my account is frozen because of suspicious fraudulent activity. This was an unacceptable answer. I asked to be escalated to a supervisor. After holding for 20 minutes, I finally spoke with a woman who said the same thing. This totally confused me. I asked multiple times for them to explain what transactions on my account would make the bank assume I was committing fraud. I was only told because of the amount of transactions and the large deposit I just made. ARE YOU KIDDING ME? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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metadata:
{"chroma:document": "Not all branches are the same. However, the branch I use always is excellent in their services in all respects. Personable, get to the point and fix the problem."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e3f0bec5f36c4afd961c72687eab0a37
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{"chroma:document": "I have been with BofA since 07/05. OK bank! Reliable, secure, close. Lots of locations in our area, easy access, many ATMs. All in all a good bank but fees are a bit much, transfer, monthly etc."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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metadata:
{"chroma:document": "I get efficient knowledgeable assistance with respect. I've been valued and know my banks employees by name and they know mine. I'm thankful for the help and guidance I've received."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c2bfd90934e64ed8a1d9e134cf228bde
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metadata:
{"chroma:document": "This bank is very useful to me and my business. If I have a problem, the person who I talk is always very knowledgeable about the bank's policies, and answers my questions without being rude and offensive."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cd1a4534102c4907a46057bb42139b91
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{"chroma:document": "Bank of America is by far the most difficult company to deal with I've been exposed to up to this point. I'm a Vice President for a Registered Investment Advisor and have been in the banking and financial services industry my entire career. I originally went to BofA's website to pull a wire transfer form for a client who was requesting to wire a sizable amount of funds out of his BofA account, into his brokerage account we are managing. This same client also requested that I get BofA's information for sending wire transfers back into that same account over time as well (i.e. an income stream). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have money from one bank institution to Bank of America on an automatic draft. The money is never there on time. For the last three months I have been getting notices the money has been transferred but BOA has not paid the car payment on time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 90e34d3346cb4844adac5caf7aa67d29
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{"chroma:document": "I would never have an account with this establishment. I had a check for $5.00 drawn on this bank which means the company has an account with them. Well they refused to cash the check unless I pay them $8.00 to do so. How utterly ridiculous."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b2485d4741184ec59723bd019f7e8d94
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metadata:
{"chroma:document": "BOA has always been there when I needed them. Several times when I had charges on credit cards that were not mine they reversed them immediately. They also contact me if they see any suspicious charges."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4bdb09dfc857425db71a3c54422cd0f0
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metadata:
{"chroma:document": "I wouldn't join Bank of America ever again! Too many charges on ATM different banks etc. You're also not treated like users should be. I have always treated everyone the way I want to be treated."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8e370d79c544e7a958b643ec012632a
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{"chroma:document": "I just came from Bank of America check. I received a check from a past account that I have, and they charge me $8 from a $22 check, unbelievable! I asked the teller if she can waive the fees since it was on a past account and she said. This Bank of America is located in Modesto, California on Oakdale Rd and Briggsmore."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 382a3bf7dbbd41868f5ec80ba74ce166
encoding: FLOAT32
metadata:
{"chroma:document": "I do not understand why the deposits of money were made before midnight, do not count because it is not in the Eastern time. Bank of America we don't live on the east coast. They have to train their employees to give us the right information. We don't live in the East zone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8321096c8abd4fb195bbdb8323c18d9f
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{"chroma:document": "I had an account with Bank of America when I just opened my small business, I asked for a small business loan, they were not willing to help. Always charged fees without any compassion towards the person or situation. I had to wait long to speak to a customer service representative to find out that they had no intention to help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b355d8ccfcbc40df86bd843a778e6b57
encoding: FLOAT32
metadata:
{"chroma:document": "Having to deal with this bank after the death of my aunt and both parents has proven to be a nightmare. Even the bank manager has been unable to solve the problem."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 967648845ade4d4583941d000d6fdbae
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metadata:
{"chroma:document": "I am currently a member of Bank of America and have been a member for over three years. Their customer service has been very helpful in areas that I needed regarding my account. Never have I had any dispute with them or have had problems with them or my account. I believe their services are excellent and satisfactory."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "For the past several years I have helped support my son who lives in another state. Each month I send him a Western Union transaction. B of A issued me a new credit card in April, so I used it to send my son $100. WU charges $8.95 for the transaction. When I received my B of A statement I was charged an additional $10 fee for me utilizing WU. Now we are up to usury levels that only loan sharks can boast of. $18.95 to send a $100 is absolutely nuts. Nowhere in B of A's material did I find a disclosure for the fee. On top of it I have used multiple banks and none have ever charged me a fee using WU. When I called B of A customer service they were animate that the fee is justifiable. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have my checks direct deposited and my funds are always available when they are supposed to be. I hardly ever go to the bank but when I have everyone has been helpful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "The one big problem I have with BofA is, There is no way to talk to a live person with questions involving my checking account. You can inquire about your credit card, your ATM card and your debit card, but not your checking account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "The customer service at BOA is by far the worst of any bank I have ever done business with! It appears that they do not want to do business with the general public."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I opened an account with them in 2014, they tried to take my money. They said my credit wasn\u2019t good enough to have an account with them. I had to hire an attorney to get my money back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Every time I go to their office or call them they are very helpful and accommodating. When they made the mistake of putting my money in the wrong account and fees were applied to my account, they waived the fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "The customer service was not so great and my account was hacked three times within a year. Now that is terrible account security. Finally, the checking account fees are exorbitant."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I was setting up a trust acct. with funds I already had at the bank and they gave me the runaround asking for different documents for weeks and then said they couldn't do it so I closed my accts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bbd4a65f06344db59b0266ece0beba78
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{"chroma:document": "I\u2019ve banked with Bank of America over 20 yrs. Home mortgage, credit cards, checking, savings and CDs. No complaints. They have been helpful in the bank as well as by phone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea982a0e66394119af94ede979a33d65
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{"chroma:document": "I really love this bank, the customer service, everything. I would and have told my friends about the prompt professional and courteous service that my Bank of America provides."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b350cea46b424fa88cd8bb1a7c41f3fb
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{"chroma:document": "We started using BA in 1999 because we moved to an area that had many BA locations. We also liked the ease in using the bank cards. We continue today for the same reason."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0489ede44b234605a8707359b2e826a8
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{"chroma:document": "Bank of America get a little of happy at times but all in all it is a great bank. Customer service via phone is amazing. Always helpful inside as well. They need more rewards. For long time customers with less hoops to jump through."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9eea49517a114e7b839f27157ed3d903
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{"chroma:document": "They made what should have been a regular request, an ordeal. And when I attempted to make a deposit into a friend who was ill, I was told unless I was on the account, I would be unable to deposit any money. However, I know that if I had just used the drive up or just submitted my friend's picture ID - It would have been done. What is wrong with this picture?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a3eeb1c3a6d14aae9c3a392d24ed6659
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metadata:
{"chroma:document": "Been a BofA customer for 38 yrs and never a real problem. But a few through the years have been corrected quickly, correctly and always to my satisfaction."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 74c32d0caa304b73a3a555b19ca523af
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{"chroma:document": "Bank of America has many ATMs and all the services you'd expect. The problem is they don't care about their customers. They only worship the almighty dollars and they try to make a buck at your expense everywhere they can. If you're poor they are even worse. Great for convenience but not the type of business we want to foster."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b0b863bc63a1404e8c9818fbb7e4cf70
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{"chroma:document": "BOFA recently closed the two remaining branches in my area. There is now no BOFA in either the county I reside in, or the one adjacent. Therefore, no personal contact, and no way to do any banking other than on-line, by phone, or thru an ATM."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d9a1e99f4d4344ff9d46ba88d5ca18b8
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{"chroma:document": "A terrible experience in applying for a loan. I had to apply twice since my pre approval for the auto loan I applied for expired. The process was inconsistent. The wait times were long. The people you call in to speak with will listen to your entire story then ask to transfer you to someone else. When this happens you get to tell the entire story again. Rates are decent - but if you are looking for an auto loan, I recommend looking for banks that are local to your area. You will likely be able to find a rate that is lower or at least as good as BOA. You are just a number to BOA and you are barely even that. It is apparent from every interaction I had with the company that they did not care whether they got my business or not."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 24e0ecb4a9be4808b41376b4bcc10a21
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{"chroma:document": "In the last six weeks my bank card has been frozen 3 times because BofA states the places I've been have regularly fraudulent activity. I asked \"What? Am I supposed to move?\" I also stated the transactions are places I normally go to. The second time it happened I went into a nearby branch, waited an hour to speak with someone to have them help resolve the issue. I am set up to receive notifications by text and email so that I can verify the transaction by email or text at the time they freeze my card. In all three circumstances I did not receive any notifications."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f3dbcb5773b24937bd0ebf483826f599
encoding: FLOAT32
metadata:
{"chroma:document": "I know they have to make money but the fees they charge are ridiculous. If you got a pile of money you can pay it. The little man it hurts. They also need to teach people more customer service and check them to see how they're doing with the customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e838febc57be4811b02fc493c6631090
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America have excellent service period. I never have a problem with logging in mobile banking and can access funds at all times anytime. It has been the best bank choice I have ever made."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f6ad554e9282495d86e0e3c379e64644
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{"chroma:document": "They are a typical corporation. They do not consider their customers needs first. This is made clear by their additional fees, simply to use your own money. I dumped them as soon as I found a credit union I trusted. They maintain contact with me whenever there is something questionable on my accounts, make sure my accounts are protected from fraud, and have better customer service than any bank I've dealt with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f456aa0bdea44cb19b310de90e8ae847
encoding: FLOAT32
metadata:
{"chroma:document": "Bank teller very unfriendly and stand-offish. Did not like the experience. I have been there more than once just to make sure I was not imagining it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a1a1e79502764681b2d752c5e228971d
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{"chroma:document": "I recently decided to open a 2nd checking account and chose Bank of America because there is a branch close to my home. This was the biggest mistake of my life! I had a check from an out-of-state-business to deposit when I opened my account. The check was for $15,000. I deposited the check and was allowed to withdraw $200 against the check. I opened the account on a Saturday. When I deposited the check I was originally told the hold on this check would be a full 7 days. Then, when I logged into online banking I noticed that it said the hold would be 2 days less. That's good news, as this was the ONLY money to my name. I mean, I had ZERO money to eat, put gas in my car, feed my cats, etc. I REALLY needed this money and I needed it ASAP."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e7fa493cfabc4e6184ef791c980b1f5d
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{"chroma:document": "I opened an account 1 month before my house sold. When I got moved in went to Bank of America with my Cashier check from my own bank that I received in closing on my home... I was told because of the amount it had a waiting period which is fine. My daughter Carol ** and myself were in the bank when the teller stated my funds would be available May 11 (this was May 4). I go in on May 10 to check on things because a young man at the Tallahassee branch on N Monroe stated they called and was told the money was at Money Bank which was not truthful. My daughter contacted Bancorp South where I got the cashier check from and closed my account and she stated they only use money bank in Ok for the ability to use cashier checks. She stated all Bank of America had to do was call them and would have gladly verified or faxed verification."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Every time I go in Bank of America the line is always full inside and the drive thru. I have NEVER got out of there in less than 40 minutes. 1 teller for the drive thru and 1 teller for the inside. Just today 15 people in line and only 1 teller but 3 people in their offices playing with their computers instead of trying to help with the customers. This bank is like this every time I'm in there. When I did get to ask the teller why is this bank so slow, she said that they refuse to hire any help. All of my friends have stopped using Bank of America and I can see why. NO SERVICE. I have told my wife to stop our direct deposit and any other services we have there. I moved from Michigan and NEVER had this problem. I've been in Plant City 5 years and this is a serious problem you people have. I just don't understand how you state that service is your number one goal. Suntrust here we come. I guess I was stupid to think it would get any better."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c382ffe722f94e42b1f2f86c5e5a86c2
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{"chroma:document": "I have been a Bank of America customer since 2011. I recently moved out of state and opened up a private checking account that linked with my joint checking and savings account I have with my boyfriend-now ex boyfriend. I transferred money from our savings as we privately discussed on April 23rd, a hold was placed on my account the following day claiming it was fraud. I called a representative and they told me the issue would be resolved within 10 business days. Which would have been May 8th. I have spoken with over 15 employees at this bank including going down to a branch twice, customer service, an investigator that treated me like a criminal, as well as their fraud department. Every single time a different answer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 352a8af4c9c54c60b4c4c68c8737db4b
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metadata:
{"chroma:document": "Customer service is like talking to Trump, they tell you one thing and do the opposite. They take your money fast but take weeks to refund or credit your account. Come on, you need to pay bills faster, refund money faster (like Amazon). And EVERYONE AT BOA SHOULD HAVE TO BE ON HOLD FOR 30 MINUTES OR MORE, BE TRANSFERRED, PUT ON HOLD FOR ANOTHER 30 MINUTES, all the time having to listen to that God awful message that you cannot mute. There needs to be a silent option when you are on hold. Of course we know we can use the bank app or see our balance online. We are never calling about that morons. BOA is too big to care about you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "This is not a major consumer service problem, but gives me the incentive to move my money out of Bank Of America, to a bank that would appreciate my money. I normally order $2 bills in bulk from another bank, but thought I would give Bank of America a try to see how well they can do in dealing with me, a special \"preferred rewards customer\". Well, it took 2 phones calls and about 6 minutes to get through to someone to take my order. After that, I called up the Bank of America customer support to comment about the lousy service. The employee was very helpful, and said he was going to file a report. Since that time, I never got any call Bank of America or even the branch office. And yes, I'm still waiting for those $2 bills."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7564913851204876917bda9d32e0d2ab
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{"chroma:document": "There's usually a long, slow moving line inside the bank, so I deposited my city payroll check through the ATM. Then, the printed receipt stated the entire amount of the check would be on hold for 9 days! The reason stated was as follows: A hold was placed on your check, because check specific information indicates item may be returned. So, since I needed at least some of the money before 9 days, I went inside to speak to the teller. She said, if I had waited in line and deposited it through a teller, instead of the ATM, I could have got some cash from it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Over the course of two months with BoA, I have had; $125.00 according to an agent I spoke to, \"disappeared\" from my account, I have had holds placed on my account for simply purchasing music from Google Play which in turn caused the transactions to post after the effective date resulting in an overdraft charge. None of the 7+ agents I have spoken to regarding the charges on my account have been understanding or able to assist me without either, blatantly insulting me saying things like \"you're an adult, you should know better...\" or by deflecting the charges to other companies like Google. One agent told me to contact Google, and after asking the agent to help me contact them, told me \"neither me nor my manager can help you.\" Why have a customer service phone line at all?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I contacted Bank Of America about a bill that was in processing on 5/1. I explained it was not supposed to be paid to the 14th and I had another bill already submitted by my insurance company before that one. They told me they cannot stop transaction and if called after processed they would return fees. So I called back after processing to find out they also switched order of transaction and bounced 2 payments. There was enough money to cover insurance but because of changing processing order and electric bill was higher than had 2 bounced. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9c3eac589f8146d49f12cb63568f0304
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{"chroma:document": "On May 7th, 2018 approximately 12:30 pm I called BOA about an unauthorized hard inquiry on my credit report that appeared on April 21, 2018 that I did not authorize. I spoke with a rude unprofessional supervisor named Kate, she was not helpful she claimed I owe an unpaid debt that was from 2007 over 11 years ago. I told her I do not have a checking or credit card. I'm only calling because BOA pulled a hard inquiry without me authorizing it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 510ef21c9c984adc9a8de968087ea385
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{"chroma:document": "Very dissatisfied with Bank of America Customer service Mgr. I had a direct deposit and a debit that showed processing at 2:00 am on the 4th. So, to me everything is good. At 2:00 pm on the 4th I get an email that says my account was overdrawn on the 3rd? I call and the CSR tells me that the debit processed on the 3rd and the deposit on the 4th and he can't help me with the fee? When both of them showed processing at 2 am on the 4th? I have a problem with this!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ef4f49dc09949358dba2b97beea325f
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{"chroma:document": "Do not bank with Bank of America! They are deceivers, liars, and do not care for their customers, only about the profit and money they gain. I have gone TWICE to the Bank of America at Cortaro, Tucson to retrieve My MONEY from my DEBIT card after closing the account with them. First of I closed the account because they charged an overdraft fee which I acknowledge. It was not banking error, and called them to explain that I had the money in another account but if I would have gotten an alert of the account being in negative at the moment I would have transferred money and the overdraft would not have happened. Mind you I have this account since I was 16 over 6 years of banking with them. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I received my first email correspondence from Bank of America regarding my automobile loan on April 28th. The subject was titled \"Your Installment Loan Statement is Ready in Mobile and Online Banking.\" Great, now I can finally pay my first bill, I've been expecting this, I thought. I followed the view statement link in the email, and was unpleasantly surprised to find not one, but two statements there. The first statement, according to the website, was received 4/26. That is understandable as I was informed by a Bank of America loan officer that I should expect to receive my first bill about 60 days from the purchase date of the vehicle. I purchased the vehicle on March 2nd. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Went to branch in Elgin on Randall Rd. Poor customer service. No one knew their job. All the tellers should be trained. My worst experience in life with a bank. Will NEVER go back to that branch. Not even a free sucker. Left there, went to South Elgin branch. Angel ** is the best. Took time to explain the situation to me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 058b0ba5f657464ba73806732eed0c0d
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{"chroma:document": "I've had a Bank of America account for several years. A few years ago, the local bank closed. I stopped using the account. I forgot and left $20 in it. Come to find out they've been charging me $12 a month for not using the account. Now it's overdrawn. And they won't close the account till I pay the fees they overdrawn... BS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d647371fa0c84645bb1dd947aeb16d08
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{"chroma:document": "I've been a Discover fan for a while. Extraordinary customer service, wonderful promos, user-friendly mobile app, and the list continues... Last year I decided to transfer my Discover balance to BofA because of a 0 % APR promo they had going. They are the opposite in every way. Just trying to get a human on the phone is difficult. The wait time is usually long. The first time I tried to pay my bill, I spent 3 days trying to get them to connect to my bank as they wouldn't accept a debit card for payment without a full process behind it. And since it took 3 days to connect? They hit me with a $38 late fee. This month I submitted payment on the due date but it didn't process until the next day. The minimum payment process completed and THEN they hit me with a late fee. I called to ask if they can waive this since they obviously received the payment before they even sent the late fee, and she said, \"No. We cannot.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f5f25808a7440c7b8c844b4ee7804cc
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{"chroma:document": "On April 17 2018 I purchase an online account with Bank of America trusting that Bank of America will be a suitable account for me to start my bank process out of Houston, TX area. I started my income tax online with TurboTax and after Bank of America approve my account I given TurboTax my Bank of America account. I place additional money inside my account with Bank of America. Now trusting everything was ok TurboTax alerted me stating that my money had been approved with an approval date. Then I went online and Bank of America told me my account had been lock. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Went to deposit money and checks at Bank of America location. Inside the branch was packed and as every Bank of America location always is. Went to ATM where they offered new service called cash checks. Deposited my paycheck. And offered half of paycheck and cash, and other half deposited in my account at later time. Got the cash and then deposited back into the account. Now instead of BofA depositing the check half, it processed it in full. But the strange thing is that it showed me on my end of my account was the half from the check waiting to process so the amount of money. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d483ab95504344cd9ed7ca3f41a783b0
encoding: FLOAT32
metadata:
{"chroma:document": "In January 2018 my account got hacked and $300 were taken out, I opened a claim and BOA provided me with the credit to cover these charges. In April 2018, I received a letter stating the claim has been denied as BOA had reached to no conclusions on this claim and were not able to prove that my account got hacked. It said they will remove the credits provided. I called them immediately, provided a written statement as per their request, BUT they STILL took the credits out. I cannot believe that this is how an institution treats their clients, NO protection, NO assistance. Do not bank here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e0b03ec45a742e692051008337015ee
encoding: FLOAT32
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{"chroma:document": "Today I got two fraud alert emails concerning fraudulent charges on my account. With cards in hand I called the number to call listed on the email. When I called in they were unable to ask me about the charges because in order to verify it was me they had to sent a code to my phone. I told them I don\u2019t have that phone number anymore and I don\u2019t have a US phone currently as I am living out of the country for 6 months. They cannot call an international number and that is the only way for them to verify me. It doesn\u2019t matter that I could answer any question. They can\u2019t send a code to email (apparently just fraud alerts). I also can\u2019t transfer money from my BA bank account as I have no phone to get yet another code."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9d0ec3ef94a84cff8764252293286255
encoding: FLOAT32
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{"chroma:document": "This has got to be the worst bank. They put through items on your account to benefit them! Went to bed last night and everything was ok and woke up to overdraft fees. All items would have went through if they had put them through the way they were purchased! Instead they put items through, so my account was overdrafted twice!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a1aae76a958454ba296b25cd87efd2e
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{"chroma:document": "Been banking with Bank of America for more than 5 years, been pleased with all the aspects of their customer service, they take a good care of me and my family & friends. FYI, I opened Chase accounts and after few months had to close due to bad customer service experience, and then had to deal with Wells-Fargo, and got scammed by their associates so had to close everything. So, since I moved all my banking relationships with Bank of America, I felt secured and with the right alert setup through their app, I get to be on the top of every single tinny process regarding my accounts. Just a humble advice, if you'd manage your finances in the regular and decent way as the majority of bank customers, you'd end-up with free accounts, no fees, and even more and generously rewarded as I do. Truth and nothing but the truth, so help me God."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c5eef4dfa6474019a6e15386bf3d7ff3
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{"chroma:document": "I\u2019ve been a long-time customer Bank of America and I was treated like I was a criminal when somebody hacked my account. They have poor customer service skills and don\u2019t know how to treat their longtime customers. It\u2019s very sad that you bank with a company that long and they can treat you so badly like you\u2019re worth nothing and your business means nothing. I\u2019m considering and changing banks and after all this that I went through aggravation and being upset that somebody went in my account I don\u2019t believe I\u2019ll be banking with them anymore. This experience had made me think twice about staying with Bank of America."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 017cfd45f07e44b085eafbda246afe57
encoding: FLOAT32
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{"chroma:document": "This branch is in American Canyon near Walmart. I withdrew money from the ATM, and I wanted to have a $100 bill. I asked the teller if she can help me, and she said I have to go in line just to help me. Then I approached the, would it be a Branch Manager, that just stands there and staring at depositors, to help me have a change, and for god's sake, she told me that I have to go in line just to change my money. This bank really needs to train their employees, they are really not helping. This bank has a poor customer service. Too much different from Wells Fargo who helps in every way. Maybe you can ask Wells Fargo where they train their employees so you can go there, too. POOR CUSTOMER SERVICE if I may say, in all branches."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8383aa99330049b39a4d44ba5a1be879
encoding: FLOAT32
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{"chroma:document": "Have had a credit card and checking account with this bank since December, 2017. In that time, of course fraud, atm ate my checks, customer service people need a lot more training. It has taken me approximately 1 month to try to have issues resolved. Your customer service people don\u2019t know what they are talking about and just make things up as they go. When calling customer service, of course, the yank game, never obtaining correct phone numbers, constantly have to request to talk to a manager or supervisor and even at that level am not sure they know what they are talking about. Too much time spent trying to resolve an issue, talking to too many people, having to repeat myself too many times, in my analysis, just as bad as every other banking entity out there. I am getting rid of banks the same way women get rid of men. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ca87d51e244443988f2c615cf0120a5
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{"chroma:document": "The most unprofessional bank I have had to experience. Made it impossible to deposit money into my mother's account with a check. After waiting in the drive thru 20 minutes @ 11:30am, went through the whole process, verified all my mother's information, and before I confirmed the appointment the teller said I had to go inside the bank to do the transaction, without any explanation. I went inside and waited another 35 minutes, now it's 12pm, 6 people in line 1 teller!! Really during lunch time. I will encourage my mother to change banks ASAP. This location is the most ** unprofessional bank I have seen. I see that I need to stay on my side of town for professional service!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a6685b4e52c5411f8326b5e271dca374
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{"chroma:document": "Bank of America has to be the shadiest bank I ever had to deal with. And I worked in Banking for 8 years. They charge you a fee for everything even if that fee overdrafted you. I was trying to get items balanced. I watch this account like a hawk. An overdraft fee posted. But before the item tried post. And the next day the same thing because it was all in pending. I called the bank right away totals were over 140. Not only was I treated like a idiot, I got a lecture. So I paid the fees and have a new account with Ally. No monthly fees. That's what Bank of America did next. I left 1.27 in the account. Checked my balance, and two days later, again 1.27 suddenly I'm overdraw. IT WAS THEIR OWN 12 MAINT FEE THAT OVERDREW the account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8375457e8e8d43b3a81a3d6252bf9b6c
encoding: FLOAT32
metadata:
{"chroma:document": "Loan paid, BofA sent auto loan lien release to NY, not AZ. Asked for copy of lien release and will not send out. Took 45 min on phone, customer service rep horrible support, didn't know what to do, needed to talk to supervisor 3 times."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da7a3e11dbb84f88be718b4a9622ecd2
encoding: FLOAT32
metadata:
{"chroma:document": "After 20 years with them they froze my account until my daughter, who was placed on the account only as a pay after death did not update her information. She has no access to the account or any way of doing so without physically going into a bank... which she did with her Driver's License, marriage license (name change verification), W9 and social security card. They would not accept that as proof of identity because the SS card still had her maiden name (which the marriage license showed). They are refusing to pay my scheduled bills which we create late fees and drop in credit rating. Can't cancel the account because I have no access. They suggested I cancel when I can open a new account. FAT CHANCE... I feel they are almost committing theft or extortion at this point."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fd34f6261972451391562e8954028b8c
encoding: FLOAT32
metadata:
{"chroma:document": "The reps are rude, disgusting like they are paying you child support. Supervisors are worse. They act like you bothering them. That bank I think is about to go under, in the bank you can only give money orders no cash. The cards you have to wait weeks for, you will be sitting in the dark by the time you get a card. Wish they switch to Chase. Bank of America is unreliable and customer service is worse."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1be4041002014207a6b0b92637ed4b8c
encoding: FLOAT32
metadata:
{"chroma:document": "I just did a international wiring, besides $45 wire fee, they charged extra $12 SHA fee. The worst thing is they deduct it from my sending money and the receiver got insufficient amount and affected my transactions. When I called BOA agent, they told me they did not charge it, but I got telegram copy from receiver clearly says sender's fee usd12 and type is SHA. What a horrible service and cheating bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1417cac000e242cc86a33ca343ba9ebc
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible customer service!!! I have been on the line holding to talk to someone for 20 minutes now, that is ridiculous, not a way to keep customers!!! Will def make me look at other banks, either you are trying to be cheap and don't have enough people or you are using people from ** that can\u2019t even help because they barely speak English, either way it sucks!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 841f37c69e7f4320a9ebe21d9b3557fa
encoding: FLOAT32
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{"chroma:document": "So for the past few months or so I\u2019ve been noticing that Bank of America have putting overdraft fees BEFORE the allocated time they give customers (3pm). I went to bed last night a little before midnight. I wake up to my account being -$200 (including a POSTED overdraft fee). KEEP in MIND my account was current when I went to bed. Since when are they processing and posting overdrafts overnight!?! Like seriously!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0c46c269b06b41888e943b94ccdce8c0
encoding: FLOAT32
metadata:
{"chroma:document": "This bank does not care about their customers at all. I had a dispute that started on 2/5 and I talked to a very nice person and tried to resolve this which he said was resolved and I saw the money go back into my account and thought that was the end of it but little did I know that there was another document being sent to my home that I would need to sign and return or the claim would be denied. I was never told of this at all and it was only mid March when I saw the money come back out. Then called them again and they said they were waiting on this document. I told them I wasnt aware and they said, \"Ok. We can send/e-mail it to you,\" and she asked for my e-mail. I then waited a few days and saw nothing, I called back again and was told, \"No. These cannot go to e-mail addresses...\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 073cb8df94eb44d58e8ac4fcce131533
encoding: FLOAT32
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{"chroma:document": "My handbag was stolen from my car. In it, was my Bank of America debit card and my driver license. I IMMEDIATELY called the bank and was told not to worry, a replacement card would be sent. It was. Then, 3 weeks later, the bandit went into a Bank of America and presented a phony check for $2,245, which the teller cashed, and which bounced and threw my account into being overdrawn. They told me not to worry and issued a credit. Then 2 days later, the bandit did it AGAIN, for $2,345. Again I was told not to worry. THEN, 3 months later, they \"concluded\" an investigation (of which I had no knowledge) and claim that it was NOT fraud, and reversing the credits -- so I am responsible for $4,600 of THEIR failures to prevent fraud. I try to call them -- sit on the phone for HOURS and then get someone with no authority who just says they are sorry. Curious to know if others have had this experience."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ec9539d0a1a4467af7fb7d1ffd2de40
encoding: FLOAT32
metadata:
{"chroma:document": "Offered $50 for using the mobile app. The application produces a bunch of error. When called BoA, the representative kept me on the call for about an hour troubleshooting their app. Then she told she's going to call back. Finally, I have to call BoA myself. They told me that I'm not qualified for the promotion, but they can file a complaint against the agent for promising me the wrong things. Such a waste of time on the application that doesn't work and the calls! Worst experience!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 518efdc988c340da844e7771ee4abffd
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America is not only the worst bank I've ever used, but just in general the worst service ever provided regarding anything. Their app is complete trash and not helpful in any regards, often making you login over and over for no reason. For any check deposit it takes a business day for you to get anything, and if the check is larger than $200, then it take multiple days to get anything over $200. If you try and deposit an amount larger than that in cash, they hold it for several days as well due to \"money laundering\" security. If you go in to the store, every experience I've had was actually really pleasant and the people we're very nice, but don't be fooled. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 708ccb1fdf4c45c295afbef0a7fb0e6a
encoding: FLOAT32
metadata:
{"chroma:document": "Be aware that this bank will place a 7 day hold on a check. I deposited a check via the deposit app on my phone from a large institution. B of A put a 7 business day hold even though they acknowledged that the check had cleared within 24 hours. Time for a class action suit. I was warned about this bank. I am learning the hard lesson."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 80b894ad79924bdda669545a019a092c
encoding: FLOAT32
metadata:
{"chroma:document": "I am a college student and only work part-time. Needless to say my bank gets below the $25 limit but I am very adamant about checking my account for the amount I have. I noticed after a year of using the bank that as I neared the $25, items would disappear from my statement as if I never bought them but then the moment I didn't have enough to pay for them, they would come back. This is also not a matter of weekends or holidays because it happened again today - Friday morning. The other thing is that they love to do it right before my scheduled direct deposit payday in the hopes I won't have cash on the side to cover it and they can overdraft me. To make matters worse they don't email saying I've over drafted until about 3:00 pm which only gives me 2 hours to rake up the money to not overdraft, I'm beyond tired of calling my parents frantic that I need a dollar to cover the 30 cents I over drafted."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b23dfd80140b4051a27c83ddc67c38ec
encoding: FLOAT32
metadata:
{"chroma:document": "I am fed up with the customer service of this company. I own a business and have a business with this bank and for the last 2 days, no one will believe me that I am who I am. I answered every questions, the security code in email, everything and they want more and more information saying I am not who I am. Why can't they verify it is me? I don't understand this. One of the worst customer services in the world. They charged backed $125 from my account due to an error of one of my customers' bank charging her twice for the amount. I don't understand why Bank of America took that amount from my account when it wasn't us that charged her twice. I will be switching to another bank now after this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 815753a507a7411b9d849ae556213127
encoding: FLOAT32
metadata:
{"chroma:document": "I made a money order deposit on March 30, 2018 and was informed by the bank that the cash would be available the next day. When I went to the local branch I was told it would be ready the following day (now two days from the deposit). I called customer service after the third day of it not clearing. I was told availability would be on April 9th and now I just received a letter stating it would be held until April 10th. This is outrageous and so annoying! I cannot pay bills or even put gas into my car... DO NOT OPEN AN ACCOUNT AT BANK OF AMERICA, I can't be the first person this has happened to."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76e3c482fa64496e977914e870fe3cb2
encoding: FLOAT32
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{"chroma:document": "I had a hold out on my account due to a fraud charge, they told me it would take 2 days to get back to me, ok that's fine, but after 5 days and no communication from BOA I was still unable to use my card. Even after making sure I dropped in a cash so the account has more than enough in it to cover the fraud purchase (Palm Beach Tanning) charging me after turning it almost a year ago. Then I spent 3 hours on hold with 5 different people and 4 different departments, and no one could unfreeze it. The part that I'm pissed at is only after 3 hours on hold while trying to take care of an infant, did they tell me it could only be resolved in bank location?! They couldn't told me that in the begin so I didn't have to be on hold that long? Out of the 5 people I spoke to, none of them knew how to unfreeze my account or the proper protocol!!??? Shame on you BOA!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8cb6228abbeb4bd685c85ecbf5f29909
encoding: FLOAT32
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{"chroma:document": "1 company keep charging my account. Called BofA they refund me, then the next month same company charge me again called BofA again and ask them if I keep watching this and keep calling, SURPRISE SURPRISE!!! WAS TOLD BY MARY THE REP. YES, YES. They don't have in their end power to cancel the auto charge, I have to call the company and give me the new phone number because they change their number."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 526ba7a1a13b4c92ad1ef84de56a0025
encoding: FLOAT32
metadata:
{"chroma:document": "Extremely rude teller. I wanted to deposit a $21,000 check in person as I was not comfortable putting a check of that amount into a machine. I was reprimanded several times by the teller that I should have used the automated machine. She never once smiled or thanked me for my business. Terrible customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 36c8362237c5451d97cde118a26ed55e
encoding: FLOAT32
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{"chroma:document": "First notified by text our mailing address was changed (we did not do this). We called & they put in a fraud report. A week later, someone was able to get past their two step authentication and change our login to ALL 6 accounts we had with them. It gets better, then we open another checking account and they try to charge us for the checks. We call and in attempting to authenticate who I am before logging into our account and making changes the guy asks for my cell phone number so he can send a password to it to confirm I am the person on this account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 266df76b7625491aacbde8d6a0fae235
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{"chroma:document": "Bank of America online banking app is horrible. The app is never accurate, somehow it continues to update transactions 4 days later, leaving account in negative due to misinformation. However it is accurate when they want to take money out for insufficient funds. It is posted and taken immediately. $67.00 was taken from me due to app being slow updating transaction. When I called they couldn't help me. Why is the app not accurate?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b6864b1d35a4aa2b8bbc2753e5ba638
encoding: FLOAT32
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{"chroma:document": "Don't trust Bank of America. I deposited a foreign check on 02/16/2018 into my Bank of America checking account. The money was made available into my account within the next couple of days. I confirmed my account balance both at the ATM machine and in branch with a bank teller. This check was in amount of $4400 which I had received in exchange for goods to be shipped to Canada. Since I trusted Bank of America, once the balance was available in my account, I went ahead and shipped the goods to Canada with tracking number. Two weeks later Bank of America withdrew $4415 from my account, stating that the check was counterfeit. I lost both my money and goods. I hold Bank of America for this loss, as they did not disclose the exact terms of conditions to me. Had they informed me of the processing period of the check and not released the money into my account, I had not lost my goods."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3340ce801f8f44eb8d44076be0b49eaa
encoding: FLOAT32
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{"chroma:document": "I have been with BOA for well over 15 years. I originally opened a savings account upon getting my first job at 15. It was a no brainer, my entire family had banked with them for as long as I could remember. I should have know 3 years down the road I should have switched. I used the savings account to build my nest for my first apartment when I turned 18. Depositing only, never withdrawing for 3 solid years. All of my cash tips and my tax return during that time period went in and never thought or worried about until that day came to start furnishing my apartment. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76044cef872342699b1ae48a493c1791
encoding: FLOAT32
metadata:
{"chroma:document": "Today I sent a wire transfer from my credit union account to a company whose account is with Bank of America. I missed a digit in the company's account number, despite having clearly identified the company by their legal LLC name and included my account information. In minutes, Bank of America returned the wire but withdrew $45 to penalize me for missing a SINGLE DIGIT in the long account number. People aren't machines. We make mistakes. But Bank of America goes out of its way to hurt people financially so it can squeeze as much money out of people as possible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 77916f8d22e84ce9887215590d4278ba
encoding: FLOAT32
metadata:
{"chroma:document": "I closed my account on the phone in January because I was so unhappy with their approach to customers. I then walked to the bank in person (live in NYC) and they had not closed the account so I spoke with a person to close the account. Months later, it is March. When I went to the bank in January they gave me my balance, and I took that money and put it in the credit union. Now, today, hours on the phone to get them to actually CLOSE the account still (three plus months later of them still sending statements and me still telling them I close it) and they tell me that they gave me too much money and that I need to repay them for their error. So not ever banking with them again. This is not the first time they have made an error that impacts me. I cancelled a lost ATM card earlier, and they told me that they would send a new one. Did it actually happen? No, it took three different visits to branches of the bank to get that done."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 77d812aa175b42ea97957a9b8e5adace
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{"chroma:document": "When my Mom died, my sister moved the bank account into her own name solely. (I am supposed to be 50/50 with everything). Bank of America fraudulently approved this form illegally without reading the trust documents. In order to fix this issue, I have had 5 separate phone calls, 1-3 hours each. All they have to do is add my name to an account. (I've provided 100 pages of trust documents, SSN's, death certificates, etc.) I've driven to their office 4 times and followed every single instruction they gave to the T. (Many times they provided us contradictory instructions - something different with every phone call.) Even after all this I am no closer than when I started and I have to get lawyers involved to access my own money. I am unable to access over $100,000 because of Bank of America's fraudulent actions! NEVER Bank with Bank of America!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b8ecb64b89a7470ca3728ab42e8e33f8
encoding: FLOAT32
metadata:
{"chroma:document": "I do not trust this bank. I got cashier check from customer and I went to this bank to cash it. After 2 days I found the money withdraw from my account. I will never forget this lesson. Today I close my account there."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 55b7f9d7abac413f8cf1a7db6baa65c9
encoding: FLOAT32
metadata:
{"chroma:document": "I was treated so poorly when I visited a Bank of America branch to cash a check drawn on them that I had just received from a client. I was told after I had driven up at the drive through that the drive through was only for Bank of America's customers. How rude! I went inside and waited in line and was told I had to wait for them to get a manager. Really??? Aren't you a bank? Then after waiting in line again the check was cashed BUT they charged me $8.00!!! All I can say is this type of treatment leaves a bad taste in anyone's mouth and I wouldn't open an account with this bank if they were the only bank still standing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a2a62b5033624a5b9bb6962da54cc342
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{"chroma:document": "So after having not only a personal checking and savings account with BOA for over 15 years I extended my business by opening up a credit account AND a business account with them. A couple of days ago I tried accessing their app to check on my balance to make sure things are in order and to make sure all my funds are ready as I had multiple bills that needed to be paid within the next couple of days. Tell me why. Their app wasn't working??? Even though I knew I had no less than $2000 I felt confident knowing that things were still fine and just check later. The next day I went to deposit a check and some cash from a long day of work into the ATM machine and it came to no surprise that the ATM machine was down & was having some type difficulties accessing my account (per usual) and it's not like the app was working still or else I would have scanned my check and deposited it that way.. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c94cb6d906d14792a14176dd8055edcc
encoding: FLOAT32
metadata:
{"chroma:document": "BOA competitors you will love this one so we are posting it everywhere we can. Hello fellow banking consumers, BOA has some faulty policies that don\u2019t represent their customers and it must be shared. In January 2018 I made a cash deposit $5700 into my account. Two days later I went to an ATM with a Live Teller and withdrew $1600 cash. Normally I wouldn\u2019t check because cash withdraws always came out of my available balance, but two weeks later I see two debits on the account for $1600 each. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5046a099bec849d88895e1136a401e00
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a long time Bank of America customer for over three decades. That's a very long time. They used to be excellent but have slipped to being less than shoddy, if that's possible. They are now very third rate, especially compared to banks such as Chase which I rate the highest. This is mostly because of Bank of America's IT department which is incredibly poor. Or, perhaps they were directed to do insane things by their management. In any case, their destructive actions (both to me and my relationship with them and their general reputation) falls on the institution as a whole. Here are two specific cases:"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fe6a6fe0e3f64ef281fa011e31293a7d
encoding: FLOAT32
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{"chroma:document": "I recently had a nearly 3 month old check return unexpectedly. Before this check came back, I checked my account and several items were pending, including a $10 charge from a local gas station. These items pending were already subtracted from my balance, leaving me with $164 shown. This check was $162, so this should have left me with $2 but somehow overnight it got reworked so that the $10 previously pending charge was processed after the check came back, leaving me in the red. They made sure they got their $35 and so I was then over $40 under. I had three transactions pending that would suck $106 more in fees when they came back in the night unless I made a deposit right then and there. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3404915b710844f58ded8561c4ae0bd9
encoding: FLOAT32
metadata:
{"chroma:document": "$2000 worth of $35 fees. Over 3 months I\u2019ve been on the phone with BofA trying to get my account in order. I contacted my autopay companies to stop payments and automatic payments continued to be taken out of my account until my account was -$12,000. Over 3 months nobody at BofA offered to issue stop payments on those accounts. No other resolutions either. After what they call getting my account straightened out, I\u2019m out of $1000 because representatives at BofA are useless and don\u2019t care about spending other people\u2019s money. I told them I was willing to pay for the charges up to the point of when I spoke to the first representative who, you guessed it, had no solution nor a recommendation. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 98d01e916a1d4688b8da20870935264b
encoding: FLOAT32
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{"chroma:document": "After 40+ years of banking with Chase, I had no choice but to transfer accounts to Bank of America as they are the ONLY \"Big Banking\" name in a city I am moving to in NW Arkansas. The closest other \"Big Banking\" bank is over 2 hours away. From day 1, as soon as I received my banking card, the chip malfunctioned. Anytime I have to insert the card, the chip is rejected 3 times then I can swipe for a purchase. I got tired of it & contacted their Customer Service number on the back of my card. They refused to send me a new card unless I paid a $5 fee. I said no thanks & went to a local branch, thinking they could look at my card & see nothing physically wrong with it & override the $5 fee. No such luck. They too told me that the $5 fee would be charged to my account if I wanted a new card. WHAT??? WHY???? They sent me a card that has a chip malfunction & they refuse to correct it, unless I pay."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d192c5b7736454e98848a033ab51984
encoding: FLOAT32
metadata:
{"chroma:document": "I went to the location at 92nd street and shake in Scottsdale Arizona on March 13th 2018. It was before 3:00 p.m. and I was Mac and greeted at the door either by a manager or by a personal banker. I was immediately told if I need to see a teller I had to wait 15 minutes because the only teller working was on a break. This branch only has 2 tellers and one was on vacation. What kind of a financial institution doesn't provide customer service? I am disgusted and appalled and that branch should be ashamed of themselves. I have already shared my experience on social media and on this site and I will be contacting the branch manager as well. Please if you are in the Scottsdale Arizona area do not use this branch 3 in fact, after 18 years, Leaving and going to a real financial institution. One which provides customer service. Because anything is better then what happened to me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c979df0f35b4a7ea9edbc972eaf2fe3
encoding: FLOAT32
metadata:
{"chroma:document": "I am and have been a BOA account holder for over 13 yrs. I have had more fraud on my BOA account than all other accounts combined. They routinely allow obviously fraudulent checks clear and even the exact same fraudulent check clear over and over again! When I called to complain my debit card \"mysteriously\" became unable to be used. I spent over 6 hours today being hung up on, transferred to the wrong departments, put on hold for fake \"managers\" to take over the call but somehow, they couldn't tell me what their title, their last name, or employee number was. Each person that I spoke to had a different excuse as to why within 30 minutes of my initial complaint, my card became inactive... yet there has not been a single constructive offer of a resolution from anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dea201ef77d34b5eba9af83ccdef3ab0
encoding: FLOAT32
metadata:
{"chroma:document": "I tried to deposit large sales proceeds from a sale of a real estate transaction I just completed but the B of A Branch located at 9170 E Shea Blvd Manager, ** said they couldn't take my money as their teller was out to lunch. WHAT??? A bank turning down a large deposit. Hmm... something's very wrong. So I called the corporate office and spoke to a customer service rep named Brian ** who was very pleasant and said he was just as shocked as I was. He helped me file a complaint and said he would let the upper management know as this is not company policy. Yet I understand the company has chosen to reduce staff in all branches and they don't allow for back up when one person goes to lunch."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4f69aaf1ba8941c79ba00eb8db49cb0f
encoding: FLOAT32
metadata:
{"chroma:document": "I had a horrible experience with Bank of America's customer service today. There was no-one who could answer any of my questions. All that they did was transfer me from one department to another. Every person I spoke to in every department was just in hurry to hang up. In fact, the last lady, named Veronica, didn't even have the courtesy to say that she was transferring. What is the point of having customer service representatives when you are not interested in talking to a customer and resolving and answering their questions? I ended a nearly 25 minute with having accomplished nothing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0882c6f515574bbe87875b57b5257af0
encoding: FLOAT32
metadata:
{"chroma:document": "When I signed for my grandson to open an account because he was underage no one told me if he owe the back they would go into my bank account to pay his bill. This is really unfair. This should have been taken care of with my grandson because he is of age now. I feel this is wrong going into my account like BofA did without any warning at that. Now as of 3/8/18 I have a overdraft on my account plus they well add a charge to my account. To me BofA stole my money from me by going into my account without my knowledge."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a55c68420e2248028d70c92889aad1ca
encoding: FLOAT32
metadata:
{"chroma:document": "Well I never expected to say this about Bank of America, but I want to warn everybody about this so it does not happens to anybody else. I've been a customer of Bank of America for 4 years, I am a preferred customer supposedly, I've never had any issues with my account until last month. I had some Ethereum coins that I wanted to sell, I went to a website called localetherium, which is supposed to be a legitime website for trading this type of coins, we use Zelle to make the transfer and I released the coins, it was pretty simple right, I sold all my coins like that to different users, everybody was happy. I was happy. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1310254325294c3eaad59ca661191483
encoding: FLOAT32
metadata:
{"chroma:document": "On Feb. 7 I went on vacation to see my wife in Thailand, after a few days there I was told by a BOA employee that my checking account and savings account were being closed due to what they called fraud activity with my online banking i.d. so they suspended my debit card and canceled my online id so that I can't transfer the funds to my new bank. When I talked to someone in their fraud and risk department one person said that I could transfer the money and another person said that I could not. So now I'm here in Thailand with no funds, a stressed out wife, and to note there was a travel notice put on the card, never again will I use this bank or tell anyone else to use it. This problem is still not resolved."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 076c92a90f3c4dc585806740e0efa7ab
encoding: FLOAT32
metadata:
{"chroma:document": "I had the most appalling experience at the Incline Village, NV branch for Bank of America. Steve and his manager were both rude and out of line when I asked for a card so that I can have their name in order to complain about them. I won't be opening an account with them, as I don't ever again want to be treated the way they treated me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53208693f1404d81a37927208c999d8d
encoding: FLOAT32
metadata:
{"chroma:document": "I went in to the local bank to refinance my current auto loan. Great customer service, pleasant experience. When the loan was not processed, I called my customer service line, again, nice man, very professional. He referred me to a loan processor, a Maekaeda employee # was not given, at 800/721-9654 ext # **. She was horrible, aggressive, confrontive, and unwilling to help. She finally changed a little. But overall the rating for her and her alone was a 1."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 833ea8a2a74c4b6a932003dae08a12e1
encoding: FLOAT32
metadata:
{"chroma:document": "No specific problem. Payments drafted from bank account. Bothers me that this bank which I've never had account with was the one chosen by car dealership picked them to handle my loan. I had to purchase a new car following accident that totaled the car I possessed and strange to have my first major accident not until I was 63 y.o. Still don't understand how it occurred when I was sitting still in a 4 lane median while out of town... no cars seen and felt safe to pull out but she came from nowhere and I pulled 1 foot out and hit her. Being at fault seems to have kept me from getting a better loan from some other source..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 44f01e3a84424032b27c96b456e90fad
encoding: FLOAT32
metadata:
{"chroma:document": "Closing the drive thru windows was a stupid decision. Today is Saturday and there is NO parking and the line is out the door, stood there 15 min and decided to leave and go to Chase and cash a check, got in their drive through and was finished in 10 minutes. Bank of America does not seem to care about convenience at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f0fef6175bf64434a54ed83442a51d00
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{"chroma:document": "I am unable to promote Bank of America's name to the people for I were to promote it then I would be misguiding and misleading the people for BOFA has lost its way and it has forgotten about its mission statement because the bank I trusted for so long has disappointed me and led astray on purpose and because of BOFA's lack of integrity, honesty, transparency and intelligence; I incurred in heavy financial loss because Bank of America's practices are questionable and unethical. It happens that I had issues depositing a paycheck through the ATM's but then Bank of America guided me itself through the deposit process. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 808ab754b7304965b59f9b65b5d2096c
encoding: FLOAT32
metadata:
{"chroma:document": "I was contacted this AM by BoA fraud dept. They told me that the $840 check that was deposited into my account was a fraud. I have a benefactor that I met online verified. The fact that it wasn't under his govern name was considered fraud. They didn't believe me, and refuse to tell me why. I told them if I can prove them wrong would they keep my account open? They gave me a bogus answer and said, \"It's too late now, go find another bank.\" I don't make enough money to survive so I have to be creative. When I left the country for vacation last year BoA fraud dept closed my account! They said it was suspicious activity happening. Bank of America had me in absolute tears and confusion today. I will never bank with Bank of America again! I wouldn't recommend this Bank to anyone who wants to \"upgrade\" their life. If you have nothing in your account and receive a little bit of joy BEWARE, BoA are quick to say fraud."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 981881d8cdca4314b76392aa612f375d
encoding: FLOAT32
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{"chroma:document": "I would give 0 stars if I could. Customer service hold times are unacceptable. Called today 3/2/2018 - hold time is between 3 to 4 hours. Calling a few weeks ago and it was about 45 minutes... not sure what has been going on lately. BOA keeps charging monthly maintenance fees on my children's custodial accounts. Issues always come up every few months where I don't have a qualifying deposit because the automatic posting got delayed because it was a weekend or happened to be on a holiday so because it posts the next day it was considered in the next billing cycle. I honestly only kept BOA because of my wife but with all of these issues I am seriously thinking of changing banks. Most of the BOAs in my area are becoming tellerless... so having less and less options."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d0a932634d574503bd3932fe9755221d
encoding: FLOAT32
metadata:
{"chroma:document": "On February 15, 2018, a Bank of America analysts by the name of L. ** called me to inform me that my checking and savings account had been frozen pending investigation. I asked why and she stated that I fraudulently opened a savings and checking account for someone who I've know for over 4 years. She asked me if I knew the individual and I said yes, I even told her that I had talked to her recently. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7ed530aa792e48bd972254a2086fbf51
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a loyal BoA customer for many many years. I recently made online bill payments to BoA credit cards but after they failed to show up in any online location (checking account, scheduled payments, or credit cards) I assumed that the transaction failed to complete online. Being the good customer and not wanting to be late in a payment I rescheduled the payment a few days later. Lo and behold! All the payments (even the ones made previously) posted immediately! I called the back right away because I knew if they all posted my checking account would be overdrafted. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a28b477f297a41ac9ba649484b7060ef
encoding: FLOAT32
metadata:
{"chroma:document": "Bank Of America does have a number of branches in my area, as well as the online access to perform transactions. Yet, their interest rates are high for loans & low for dividends. Equally, they are BIG on charging FEES for EVERYTHING!!! The Gov't should have broken up these big banks after the crash in 2008-09. Their CEO's/CFO's are CROOKS, and belong in JAIL!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bd050b5c39784050ba8c34b6081a980c
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America is the worst bank ever!! I deposited my income tax check to learn that they placed a 14 day hold on it. When I contacted the bank no one could give me a answer as to why. Please!!! I repeat!! Please do not bank here. You will regret it!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 92658b9f2a8747fca0009d212175ae7b
encoding: FLOAT32
metadata:
{"chroma:document": "**I do not give this a zero star rating because the system does not let me.** I recently opened a check and savings account with Bank of America online. I received all of my new bank account information over the past weekend. Lo and behold I received a letter today stating that \"after careful review they are closing my bank account.\" (With no explanation as to why.) Listed on the bottom of the letter was a 877 number which I call to inquire why it was closed, the representative explained to me that \"they\" - Bank of America are not obligated to tell you why they closed the account. I cannot wrap my head around why they cannot tell you why they closed the account. I was told by a lot of family members that Bank of America is the best but that is not the case. She also stated that I am not able to ever open a bank account with them. Talk about discrimination. I don't even have an answer as to why the account was closed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f0f15f8319fc4d8485da666a46f7546d
encoding: FLOAT32
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{"chroma:document": "I went to if of the Bank of America branch in LA. Just got walk in to make wire money to other account. Sitting there waiting for 20 mins the guy show up all of sudden. He told me I have to make appointment which I never heard of. There were no customer waiting other than me and there were no notifications about make appointment for seeing a person. He took my card and come back telling me to \"Your appointment is at 13:00.\" I got shocked so I asked him to explain me more. But with his bossy attitude and judgment look on me just telling me each branch have different rules which I never aware of. I had very nice experience with Bank of America. I liked Bank of America and used this bank more than 10 years and treated like nothing. Got me think to use other bank. Once again thank you very much for experience which I never had. It was good study. If there are different rules in different branch they have to let customer know it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86a32efdf52a43b7b2680714b67ae46b
encoding: FLOAT32
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{"chroma:document": "I banked with B of A for 7 years. Both my sons did as well. Recently I remarried and one of my sons (college student) and I moved our funds to my husband's account at BB&T. My oldest son remained at B of A. When I tried to deposit cash into my older son's account using his account #, I was told by Bank of America employee that I was not allowed. I also had his routing # SSN# and Birthdate. I was still not allowed to deposit a check or cash to his account. His account was compromised on Friday and it is taking 5-7 business days to replace the money into his account and so he is in Atlanta without any cash. To get money to him immediately, I had to use Western Union and have the money wired for $12.50. I'm very displeased with Bank of America and my son is as well. He will be moving his account from Bank of America ASAP."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b3e5f8d0fb67470eb8299d505865f32a
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metadata:
{"chroma:document": "They opened up a savings account without my knowledge. They changed the terms and agreements of my checking account without notifying me just before they about vanished and only way I became aware was the ATM debit card I received by USPS. Then only account left open was a savings and did not disclose the 5 withdrawal or more free."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c11d3a6e79874b42b5c675432b0610fa
encoding: FLOAT32
metadata:
{"chroma:document": "I made a small deposit on 2/09/18; and in a few days I would have the full amount to satisfy the overdraft. Soon after, Bank of America closed the account. I immediately went into the bank and told them that my tax refund would be in the following week. They pretended to act like they was going to help me and 7 days later they told me it's no way they can open the account. That's a damn lie! It's just they do not want to open the account for me. It's on the internet that BOA and Chase will open an account to receive a deposit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aa6c696815cd4ed0a7bc3d68a7632407
encoding: FLOAT32
metadata:
{"chroma:document": "It is obvious from my experience with Bank of America and the history of successful class action lawsuits against Bank of America, that the bank cares more about the profits of its shareholders than its clients. I was with Bank of America for over ten years. During that time, I was unintentionally part of at least two successful class action lawsuits against them. One was for an unauthorized credit score report and the most recent was for Bank of America's illegal overdraft fees. Recently, I was charged a fee on my savings account, even though I had enough funds in my checking account to also cover my savings account. I then got an overdraft fee after I accidentally paid my Bank of America Visa bill using my savings account with insufficient funds. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8617e926046d4d93925b0c73bab269fc
encoding: FLOAT32
metadata:
{"chroma:document": "After 12 years of being a customer I'm done with BofA. I called them to have one of my rarely used accounts (Savings) closed and instead I ended up with checking (Debit) account closed - I was using this account for everything, including cash withdrawals, paying bills or receiving direct deposits. Although, I have repeatedly asked the customer support representative to confirm the correct account is being closed, they managed to mess up my entire financial setup. Now I have to spend time and possibly money to undo all of this mess. I'm done with Bank of America. Such a sad excuse of a bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 232bd3341ffe4cd5be4f8204436283ea
encoding: FLOAT32
metadata:
{"chroma:document": "I had a DDD of today February 22nd for my federal refund to be in my account. I called the customer service lines several times to either be told, \u201cWe don't see anything pending or it takes 3 business days for it to be released to you once it's received.\u201d I have had my account with them for 2 years. This is absurd. Never had these issues with any other bank that I have dealt with. I do not recommend using them especially if you don't want your money withheld for an extended period of time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 92b6c3bc516d4272b3cd8b4851d8abe7
encoding: FLOAT32
metadata:
{"chroma:document": "Do not bank with Bank of America, they are nothing but thieves that nickel and dime you. I have been getting direct deposit from my employer and had gotten a bonus check from them that I had to deposit. So I paid some things off using that money to learn that they put the check on a 10 day hold. They charged me $35 for each returned item. Which in return took my entire bonus away, just in return fees. I will never use them again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6258092ea3f64cc1b839aa4888792ce1
encoding: FLOAT32
metadata:
{"chroma:document": "On occasion I would receive a small miscellaneous check for less than 100.00. Because the checks were drawn on BOA I didn't think there would be a problem cashing them at the bank... but because I no longer had an account with BOA, they charged me a penalty for cashing the check. My husband and I are seniors, living on a fixed income, and cash flow can be a real problem for us at times. When we would receive one of these small checks, it was thankfully welcomed, but it just seemed that if BOA wanted to establish some goodwill to us, charging us a check cashing fee was the wrong way to do it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6b49fd4b71a74c1fb658c64e18b5b1f4
encoding: FLOAT32
metadata:
{"chroma:document": "Sorry no business. Let alone a bank can be perfect. B of A has served me well over the past years. I have had to move to other banks when I moved to an area without a B of A. For the last 26 years, I had the same account until they decided to charge me a fee to continue to use that account. They moved me to a different type of account where I need to maintain a balance in both my checking and savings accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2f0f46428d62435ab420abbfad2461ab
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{"chroma:document": "I have been a BOA customer for over 20+ years. A few years ago, I had some debit card fraud on my account. I immediately contacted BOA. They assured me that they wouldn't let any more $$$ leave my account without my permission. They did not! I lost $8000. Today, I saw that once again another $1000 was being withdrawn without my permission. I immediately contacted them. I was transferred from person to person and eventually placed on hold for 31 minutes. This is ridiculous. I asked them to \"freeze\" my account. They did not. I asked them to issue a cashiers check for the full amount of my account. They would not. I asked for cash if they couldn't give me a check. They wouldn't. I refuse to be held hostage by this horrible company. I am now seeking legal recourse and trying to get as far away from this disreputable company as possible. Run. Don't walk away from these crooks!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 284d6460aa1b4fcbb711bd1ab0c94c0b
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{"chroma:document": "First off I like to say I only got BOA because I was 18, got my first job and the job offered direct deposit and Boa was the only bank within 1 hour. They process things much slower than most banks. Coworkers with other banks consistently got their direct deposit faster. And they always had holds on my deposits. So I stopped using the card. I left it with 0.03 in the account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e4af482797645058435ca1fe5971e74
encoding: FLOAT32
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{"chroma:document": "A transaction was made from Bank of America account to another financial institution charge card payment. Payment showed posted from account, yet was being held from being paid still 13 days later. Efforts were made to correct this, transaction was redone by way of three way call between banks and us, 9 days later still not cleared. We've gone to bank, B of A says, \"Oh wait, it'll cleared.\" While we're there an older couple complained of 2 checks posting but not cleared yet 12 days later for medical services they're responsible for. My assumption is that what Bank of America is doing is criminal, holding money somewhere while they gain interest and customers credit is jeopardized. DO NOT USE BANK OF AMERICA... EVER."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 539ba6e5ecc34764843d921453b248ca
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{"chroma:document": "Have dealt with Bank of America for many years as a credit card customer and was always treated well. Even financed a new vehicle in the past, the loan processing was lightning fast and the interest rate was better than any dealer could offer. (Of course, it does help things if you have a good credit rating.) If I ever decide to buy another new vehicle, they will definitely be my first choice."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae8e07f47f8e45f7afce08b632d4aa6a
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{"chroma:document": "First, my wife had a trust account for our great niece originally opened in a bank that was subsequently bought by BoA. For some reason we had our bank book updated, and we were shocked to see a $4.25 monthly service fee that was depleting the account. When we complained to the branch manager, the fees were removed. Not too long after, we closed the account and gave the money to the trustee."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d7ac341f15724b68ab0bdb3bb5156d12
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{"chroma:document": "$300 in Fees! - We were making automatic payments and were never notified about paying a monthly amount less than the monthly payment. Why BofA sends all this advertisement for balance transfer and such and is not able to alert consumers that they are being rip off by their fees?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 36d7395e96cb4c46a34f28377074b097
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{"chroma:document": "This organization accelerated and sold our student loan after the student was placed on active duty military orders, this occurred during the time BOA was also accelerating mortgages. They were subsequently investigated by the DOJ and fined. It is however regrettable they were not forced to reinstate the loans they had accelerated before their maturity dates."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2d080677b96e4a9794691e750a8f4b16
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{"chroma:document": "I switched from chase to Bank Of America because a branch was closer to my workplace. Immediately I could experience the difference. Paychecks are put on hold for unreasonable time. I asked the bank teller and they said give it some time and as the history of the account is more than 90 days services get better. No, it never did. On top customer care people is extremely rude and don't try to help. Instead like a machine they keep repeating the same thing over and over. I asked to make some fund available as my other banks use to which I think is pretty standard but the guys are uninformed and just tell me what app tells me. There was unexplained deduction of $200 and the customer care just straight up told me it's the way it is. I have never had such bad experience with any bank service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6e852e341d9f497598dbb1b240e09ded
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{"chroma:document": "They have been very convenient and helpful especially with their tie-in with Merrill Lynch. I use their drive-thru and walk-up machines often to get my spending money. I had my very sick sister-in-law move here from Philadelphia and the fact that she used BOA already made it easy for us to keep the continuity."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 32987c69c3584ed7aca57696e93b9bc8
encoding: FLOAT32
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{"chroma:document": "Ten years ago I secured a second mortgage through B of A and used $50K for home updates. I have NOT used since and owe more today than ten years ago. I have filed numerous complaints with supposed regulatory agencies who simply pass on to B of A who does nothing. I have found numerous articles online indicating this loan met and should have been dissolved through class action lawsuit filed against B of A and yet it was not. Plain and simple - B of A are crooks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae1cdfb84ed3427c9712f995cfb0d782
encoding: FLOAT32
metadata:
{"chroma:document": "They have to hire someone who knows how to resolve issue with their system. Such an idiots. Asked to hold for more an hour and transferring calls between them asking me my details back to back. Worst customer service. Highly recommended not to do business with these idiots."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 657f9c37acc84886a17346bf54f375ec
encoding: FLOAT32
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{"chroma:document": "I've used B of A for years but am now considering switching. They closed the Pacific Mo bank which was the only one within a reasonable distance. I don't understand why. They have made it VERY inconvenient to continue with them. If we even want to use an ATM we have to pay additional charges. They also closed this location without notify their depositors. At least we received no notification. That is just not right. It's like their customers are not important to them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d101605a11e4debb16470e6ead7cdba
encoding: FLOAT32
metadata:
{"chroma:document": "About a month ago my card was cloned and they got away with $302.95. It was the bank who alerted me about the suspicious activity in the first place, and there were multiple attempts to withdrawal $302 from my account. The criminals only got away with one charge, and the bank issued a temp. credit to my account. Now The investigation department for the claims and fraud department decided that they were going to reverse the money that was stolen from me, and hold it today, again. So this is 2 times my own money was stolen from me. Once from the criminals, and now from the bank. Now I have bills coming out. And overdraft charges. And they want to still investigate and not give me a credit back. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e1c338ec731a4625b56563686fb02b69
encoding: FLOAT32
metadata:
{"chroma:document": "Predatory lending practices are the first thing to notice about this bank. Mortgage lenders are deceptive, fraudulent to the core. On the banking side, they would get you to keep opening accounts and then keep telling that since you have too little on account(s), you need to pay maintenance fees. I am sure one of the days they will get caught - just that the scale they have been deceiving people is amazing to me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 32058e947d3e451292234de3b51e389b
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{"chroma:document": "We have had a account for over 20 years. in Concord Nc. Many times we had Problems with our account & in Fredericksburg  VA & everytime BOA managers & others including fraud department took care of it & has always put our Security safe for us. Even when it was our fault BOA took care of it in our favor. BOA Is #1 always doing things to keep our account secure for us. Have always took time like as if we was the Only account they had to give us assurance our account Never will be taken by anyone who shouldn't have been used to get information."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 94e725cbcbd54ac59728b85c676d3760
encoding: FLOAT32
metadata:
{"chroma:document": "Continues banking errors. Hidden rules they don't tell you about till it's too late. They take control of your money and make you jump thru hoops to use it. I have tried to bank with them two times only to be very frustrated and confused. Will never bank there again and suggest everyone else not too."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 62ea70f3eb094bb59ea7a84481032403
encoding: FLOAT32
metadata:
{"chroma:document": "They are still overcharging people with outrageous late fees. Their customer service is non-existent! Small Business services is NON-EXISTENT. Driver throughs are NON-EXISTENT. I have four BofAs that I can choose from and only one has Teller Assist which isn't bad when it works. Most of the time the machine cannot print a receipt of a deposit. They have no problem or concern if they have a line out the door and only one or two tellers. In the meantime there are four people sitting in their little cubicles waiting for the next slug to come in to sign up for some high interest rate. I wouldn't even give it 1 star."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c41cf6c63a94de38a65e7334ca0b7c5
encoding: FLOAT32
metadata:
{"chroma:document": "Closed my nearby branch without notifying me in any way or putting up a sign leaving me with an ATM a few miles further. Changed me a monthly fees charging me $25 without notice and only removed the charge after I called the 800 number telling them I was going to leave them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5398a0238e994958b8483180183f9915
encoding: FLOAT32
metadata:
{"chroma:document": "Had a 'live' check from a new employer that was drawn from Bank of America just a few blocks away. I was shocked when I was informed there would be a $10 fee to cash a Bank of America check at Bank of America, but I could open an account and it would be free. Outrageous."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f2cf896b6f2427ab23998661c519aa7
encoding: FLOAT32
metadata:
{"chroma:document": "I have had this account for over 30 years. It's been converted to various types of checking accounts with new and different requirements. Recently in October 2017 I received a notice that my checking account would be converted to a different type of account. No changes to the account number but there will be monthly charges with restrictions. I would have to either maintain a minimum $1500 balance to avoid monthly charges or have a direct deposit of at least $250 per month from Social Security or payroll or some other method. This conversion/change takes place in January 2018. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7fcea46b9dca4370af634ab83522db98
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{"chroma:document": "Had locked rate that was not honored by BOA. Frustrating process with poor customer service. Felt cheated and taken advantage of. Over 10 years of doing business with them did nothing for us. Loan representative stated she was sick causing delay but we were still within the lock rate date and still rate not honored."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 438b664266ce46d1986a8c8e0b44b38f
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{"chroma:document": "I have had Bank of America for 15 years. I am originally From MA. I moved to MO July of 2017. I did not know what to expect when I got here but the staff of B.O.A welcomed me as if I always lived here. They are friendly and easy to speak with and don't try to pressure you. I will continue to have them as my banking institution."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 156fbaf43923425a9a9b02f14a96e19a
encoding: FLOAT32
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{"chroma:document": "I am very disappointed in Bank of America. You keep closing all your branches. You closed all the branches I liked. First was the one at Hartford Hospital then School St. Square, then Main St. Hartford and now the South Windsor one. You keep the one at Main St. E. Hfd. the worse branch I have ever used. I have 5 business accts., 2 personal acts. 1cvr acct. and 2 CDs. At this time I am looking for a new bank. I do not want to spend the day at your bank and that is what you have left me with. 2 branches that are so slow it takes a hour or 2 to make the deposits. Manchester is as bad as E. Hfd. You need to take a long hard look at what you are doing and the branches you are keeping. I do not want to leave. I have been with your bank for many years but you are leaving me no other choice."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c2e0002688e34ae1af2884391d29bee1
encoding: FLOAT32
metadata:
{"chroma:document": "Has been a time ago but think everything was fine and positive. Possibly have retirement with Bank of America. I am less educated about all of it though. Bank of America has been around a while without a buyout. That\u2019s a positive for sure! Thanks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b1336dd595b4d55ae4140fc1723f2b7
encoding: FLOAT32
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{"chroma:document": "I've been a BOA customer for more than 20 years and have never had a problem with it. I do all my banking online, including bill pay. Customer service has always been top notch as well, and the customer service representatives have always been friendly, knowledgeable, understanding and polite. My bill pay payments always go out on time, and I've never experienced any kind of error on the bank's part."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a922d2e1c25b47e5b3c70f344b6ef0b2
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metadata:
{"chroma:document": "Customer of BofA for 50 +yrs. Always professional and served our needs. Do most of my banking online now and their site is a bit slow and at times cumbersome but they are responsive to monitoring and CS when needed. We have a local branch that also can fill our needs when necessary."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 58fe7d37af2d4d549c9c1a3b7f6d4016
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{"chroma:document": "After many many years as a mortgage holder, credit card and checking and savings account, BOA credit card Co and mortgage appraisal company disputed their own in house appraisal causing my son to seek a mortgage elsewhere. I once dispute a credit card charge and they came me no support. After all this, I and my son canceled service use of the bank. I still have a small mortgage with them as too expensive to refinance. They have no regard or respect for their customers!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e2a784ee17424f55b3e2fdf07549ab76
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metadata:
{"chroma:document": "Very good experience people that work together. Customer service all there when you need them. Help you out or fix your problems as fast as they can. You can email them or talk to them over the phone in person. When talking on the phone with them they all ways send you an email to let you know if your problem is solved."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 988a2504413b4f5cbaa0a2930ec1f5d9
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer of this bank now for over 24 years - I feel they try hard to do their best by me and they have in the past routed out fraud, overcharges which they fixed (from others), they have backtracked and verified old accounts, they respond well on everything but their waiting time sometimes on the phone (waiting to be helped by a human person). Recently I reported a potential fraud from a suspicious email and they took almost 20 minutes to connect me with a live person and I don't feel that was reasonable (5 minutes is reasonable). Just the same they did a good job on it, quick and efficiently and with a smile. I continue to use this bank because I trust what they do and say- they have proven themselves to me time and again. As long as they continue doing so, I will continue being a customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6280b7c7eae9407f84c062b1c897ddd7
encoding: FLOAT32
metadata:
{"chroma:document": "They always seem to be annoyed that you called. Overall they have not messed up anything. However, customer service could certainly be improved. Also, the website will not acknowledge faxed documents."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d667f791fc0e416fb5310ca28e8aa25a
encoding: FLOAT32
metadata:
{"chroma:document": "When mother passed, she had Bank of America. She left me to pay her bills. My older sister withdrew all & closed the account out. I had several checks written. I had to stop payment on them. The bank helped me, so kindly and understood my dilemma. I was so impressed. Wish more banks were so helpful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a09044b2a8724e5c9564ed34a59b8d66
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metadata:
{"chroma:document": "Wonderful services and variety of products with promotions and professional touch. They have several support systems in place to help in line and on site basis. I enjoy their team on call or at local branch also. They would get five stars in comparison to other banks if their on site branch picks phone up vs their corporate office."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b1d021de01f4e95a4b56d1cd4116445
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{"chroma:document": "Fraudulent. Hassle for 9 yrs. Never cashed the checks, lost paperwork for modification, foreclosed twice and dismissed twice. No solution. Now a company a third party collecting a dept is foreclosing for again. This had been going on for 9 yrs. All they had to do was fix it the first time and be honest. Very dishonest."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb96f1b59df3490aad8c27a850b178d6
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metadata:
{"chroma:document": "Best customer service via phone and in branch. Very knowledgeable about their products and listen to you, not trying to rush you off the phone or out of the office. Very tenable. Resolves your problem and follows up on your request or inquire. Old fashion customer service that is refreshing. Would definitely recommend Bank of America."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a821d699372c447d9cb4cb45f7e966b6
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metadata:
{"chroma:document": "They don\u2019t care about customers, they don\u2019t understand or appreciate loyalty. 11 year customer and they just close your account with no warning, sad. Treat legitimate customers as criminals. I wouldn\u2019t encourage anyone to bank with Bank of America. I have complained on their Twitter account, will continue to pass the word account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 406a57fe05de454c9b671a0d0effe698
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metadata:
{"chroma:document": "BOA has been consistently professional and efficient. They have people tracking your expenses and if something is suspicious or outside of your normal alerts, I will receive a notification. The staff on Navy Blvd Pensacola are very patient and pleasant to work with. The reason I gave it 4 stars is it\u2019s a bit of an inconvenience to have to drive to Navy Blvd when the west side of Pensacola doesn\u2019t have branch."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 49cc00c01ce04c659f5c0596549d0893
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metadata:
{"chroma:document": "Due to the economy I had to short sale my home in 2012. Bank of America, who had taken over my Countrywide mortgage, refused to approve the short sale until I actually defaulted on the mortgage. This ruined my credit far worse than was necessary until a class action suit against them made them fix it. If I could rate B of A no stars I would."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5388aa0e309246d9b72a446e7004ff81
encoding: FLOAT32
metadata:
{"chroma:document": "I absolutely love this bank! They treat me with the same respect as they do customers who have a lot more zeros on the end of their account balance. They have caught and prevented fraud on my account also. I\u2019ve never had a bad experience with them. I am a happy customer!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 75c32b7184e64fa9ad5eea293aca9b35
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metadata:
{"chroma:document": "I feel as if they don't post transactions in the order that you withdraw so that they can charge overdraft fees. And your deposits aren't posted in a timely fashion. Either you deposit money and it doesn't post until the next day when you make a cash deposit it should deposit immediately and it does not."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a4bdccacf904efc9952c94f712d0510
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metadata:
{"chroma:document": "BOA has many convenient locations but seems impersonal by management at banking locations. Tellers are friendly at the branches I have visited. The Travel Reward Visa is little complicated to redeem rewards for us older folks. Would like to see expansion into Ohio when we travel north do not see any BOA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66fa69170ec142cdacbd9b41b60c028a
encoding: FLOAT32
metadata:
{"chroma:document": "I was never please with Bank of America, I felt like the only thing the bank cared about was their money. They never made me feel like they were there to assist you. They closed my mother-in-laws account because they said she was dead, well that was wrong. But why did they do that without at least calling."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cd0ad370cdd94f8c9b015e27a023ad38
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{"chroma:document": "I worked for Manpower years ago & they paid us with a debit card... I lost the card but I still have (or had) money in it and BofA sends me an email every month but I can't get it since I have no card & don't know the password."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 140e4d1f89b84c67a931c0e1b88d7ff0
encoding: FLOAT32
metadata:
{"chroma:document": "I like BoA in general. The way the website and phone app are user friendly means a lot to me. I like the 24 hour automated teller machines. What I miss is the local bank office that is open past 4:00 even if it\u2019s the drive through window person. Sometimes I want to interact with a human. The bank closest to me is not open when I get off from teaching and I can\u2019t leave school to go to the bank very often."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 163a869f3ce94b228681820644535770
encoding: FLOAT32
metadata:
{"chroma:document": "With locations virtually everywhere, Bank Of America is a convenient bank with friendly tellers. If you are in a rush, use the App to deposit checks or visit one of their ATMs to withdraw cash. Most locations have a lobby host that greets you upon arrival and can direct you to the proper person to handle your banking needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 502cd16f7ed94c6999ccf345fa4f3c2d
encoding: FLOAT32
metadata:
{"chroma:document": "Fees at every opportunity... Even when fees were not justified. Spent many hours in a branch reviewing printed account detail that proved the fees charged were not valid (and they were reversed). In some instances, I was embarrassed for the banker who had to deal with the obvious errors. Constant rotation of branch personnel was also disturbing. Finally couldn\u2019t afford the time, effort and energy it took to bank with BofA and I moved my accounts elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c03733b2f7ea4e38923d6b871da07116
encoding: FLOAT32
metadata:
{"chroma:document": "After dealing with them for 6 years for our mortgage, our loan was finally sold to another bank!  Bank of America should be called Band of Crooks, they look for their government bailout, but, refuse to help the little guy!! Our loan servicemen was not above common threats!  We were threatened with the company padlocking our home with our pets inside and everything we own there as well!  We were 4 months back on our payments, but, in negotiations for our HARP!  We were terrified!  No one should EVER have to be that scared of a corporate giant like BoA!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2660947ca5c5413dbbc2401ef36274a5
encoding: FLOAT32
metadata:
{"chroma:document": "They were ok. It was just their hours of operation that didn't work for me. Also when you use the atm it was a while before it was credited to the acct which left me with a negative balance at times. They did credit me it back but it was a hassle."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bf574f2856a94b909f64a33a060e9156
encoding: FLOAT32
metadata:
{"chroma:document": "I dread going into the Grand Prairie, Texas location on Jefferson and Carrier owl in Grand Prairie Texas. Usually only 2 tellers and no drive through and no business lines inside!!! This location is very inconvenient. Plan on spending some time going into the bank and waiting in line. There is not even a business line anymore they even did away with that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bee23555590f4886a989f756f0a5aeed
encoding: FLOAT32
metadata:
{"chroma:document": "Because of a disability I was unable to work and was forced into bankruptcy. Even though I listed all my B of A debts they hounded me for years and sold the debt to collection agencies who also hounded me. I am in a pre dementia state as a result of these problems"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 47606e730a3c4397ad7244893c056aa4
encoding: FLOAT32
metadata:
{"chroma:document": "The greeter treated us as if we were done. Then only one clerk to wait on a long line while other bank representatives just standing around. The check was on Wells Fargo Bank but they acted like they didn\u2019t want to cash one of their own checks. Bill pay when it\u2019s used never ever gets there on the date they say it should and it takes forever not sure when it will ever show up"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 437f789a35584501a7100b60c5c3ce30
encoding: FLOAT32
metadata:
{"chroma:document": "For last many years I have HSA account with Bank of America. They are not sending me by mail OR online \"Transaction Details\" for my investment account I have with them for year 2017! I am not able to pay taxes to California state because of that. They are rejecting the request. How can I NOT get my statement?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 04815df8abaf40e09ec3b40a317e1859
encoding: FLOAT32
metadata:
{"chroma:document": "They'll make sure it's next to impossible to get YOUR money. Mail in a transfer request. Mail in! Then they need $50 to process a check. Ridiculous. Go with Fidelity or Ally Bank. They have way better rate and something called Customer Service. BoA has nothing to offer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b7d2f6e33184e258e91514fda0b53e9
encoding: FLOAT32
metadata:
{"chroma:document": "We have banked with Bank of America over 15 years. My husband I took a home equity loan with them which was in modification. Unfortunately my husband had sudden death which left me by myself. Interest rate kept increasing and now the payment has become unaffordable for me. I applied three times explaining my hardship to lower my interest rate or lower my payment which I can afford with my single income but every time they have used my hardship against me and as result, denied my application for modification. They are some heartless people and have no care for their customer at all. My kids and I am going to close our accounts with them. I am going to ask everyone that I know to do the same. All they care about is our money and nothing else. STAY AWAY from BANK OF AMERICA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cac484b012d94b459de043116c628f20
encoding: FLOAT32
metadata:
{"chroma:document": "Every year Bank of America requires me to have my association send in the hazard insurance docs for my mortgage. No other lender inconveniences their customers this way. When I called Bank of America and gave them the fax number to request the info from my insurance company, they declined and said they won't contact 3rd party vendors on their customer's behalf. So now I have to waste my own time collecting info for them, they are too lazy to do. Basically, they will take my business and money, but not do anything for me. This is an hour of my time every year wasted. I am disgusted with this company and will never do business with them again. I also tell everyone else the same. Do not do business with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c8531524a9e34ddd904a7ff07d7419d5
encoding: FLOAT32
metadata:
{"chroma:document": "I went to a teller on Chews Landing at Bank of America with an H&R Block bank card that had my tax refund on it. I asked the teller how much it would cost me to withdraw my refund. She told me no fee. I withdrew my money leaving 74 dollars on the card. When I went back to check balance the bank had charged me 35 dollars to withdraw my money. She lied to me and charged me an excessive fee. That's too much fee to cash withdraw money from a card. If I knew they would charge that I would never have done the transaction."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2f752b5d6c08401cbcacad0257d164d0
encoding: FLOAT32
metadata:
{"chroma:document": "I am a student. When I first open the account, the agreement is to transfer 25 dollar to saving account each month. It is fine until they change the agreement suddenly. I have been charge maintenance fee for two months. I didn't notice the first time because 5 dollar was transfer to saving accounting without my notice. I only notice the second time. I called customer representative, they said the agreement was on June's Statement. I enrolled in paperless, because I don't want to waste paper. But. For such important agreement change, I think we, students, have to get a better notification. Otherwise, we just get charge for no reason. And BOA would not refund me, because it is on the Statement that I rarely read. So, I am not going to use BoA anymore. I think there are better banks that could open student account. Do not go to BOA, Because BOA will change the agreement without your notice, and the change is absolutely unnecessary."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a6522dd6c0a44f01a7a5381eaec47936
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019m sick and tired of getting my account held for suspicious activities. This happens about twice a year plus every time I travel. I reported that I would be traveling online. So on my way to the airport I stopped to withdraw some cash. You guys put a hold on the account! Also, I couldn\u2019t log on, to open it back up because you wouldn\u2019t allow me to log in. Next I made a phone call and I was told via a recorded message that you would call me back in 6-9 minutes. Approximately 35 minutes later I was fed up and called you back. The gentleman I spoke to kept giving me the runaround and refused to acknowledge my continued request of asking for a supervisor. This is the last draw. I\u2019m going to be late for my flight now. I will be closing all of my accounts when I get back to the States including selling all my stock that I have with you. This problem has persisted for years now and I\u2019m totally fed up and feel let down."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7686fdc116da489facea0259c7e48c85
encoding: FLOAT32
metadata:
{"chroma:document": "On January 5th I filed a check fraud claim. Somebody used \"draw check\" to steal $558 from my business account. There was a Micky ** name on the check, nothing to do with my company or myself, but BofA still processed it. As an operator explained to me, the system looks only at the account number (!), nothing else, and then your money leaves your account. \"Oh, somebody knows your account number!\" This is a pretty scary situation because an account number is written on every check that I sign to pay for anything. If I sign 4 checks a day, then theoretically, 4 people a day know my account number and can commit fraud. So, BofA does not have a good system in place to protect their clients from this basic fraud. Why do they offer this \"draw check\" option in the first place? They offered me to freeze this compromised account and opened a new account so that I can continue with my rental business. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2ecb984df0ee4b07bd5e471d32e78465
encoding: FLOAT32
metadata:
{"chroma:document": "Do you know what this bank is good at? Making profits out of overdraft fees! Here is a good example, Planet Fitness decided to withdraw an annual fee, ok before I went to bed on a Thursday night my balance was not on negative. It was good with a few dollars on there, now at 2 am I always get direct deposit, when I wake up I get 2 overcharge fees for insufficient funds of $35. From 12 midnight to 2 am when I was able to cover any negative funds. In that 2 hour period they decided to charge me with insufficient funds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2b6eb8645eae49639b1f451efa20a94f
encoding: FLOAT32
metadata:
{"chroma:document": "I waited over 60 min on hold. The customer service picked up the phone incorrectly or just did not want to take the call, and hung up. On hold again for another 40 min already. Trying to report an $800 fraudulent charge on my account, and can't reach anyone. HORRIBLE feeling."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c5ed5486f534a1b9f8aaf18cd97615a
encoding: FLOAT32
metadata:
{"chroma:document": "I just want to say the worst experience was today at teller (**) and the Operations Manager (**) with Bank of America so everybody can understand what is Bank of America. I walked in the door. I saw the manager. Very unprofessional welcome. I walk to the teller to making the payment. Very nasty attitude. She says to me, \"You need to have an ID...\" When I had my account with me and credit card with me and they didn\u2019t accept the payment without bringing picture ID. Sense never happened to me for 10 years with Bank of America. That\u2019s can tell you because was nobody at that branch located 10726 Continental Ave Forest Hills NY 11375. They\u2019re never going to see me to that branch and also I\u2019m going to close all my accounts. And I suggest everyone to look up after their charges. Thank you!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5bbe6a1efde047109512e0022010ff97
encoding: FLOAT32
metadata:
{"chroma:document": "It is 5:55 pm EST and I have been on the phone with a Bank of America representative for ~1.5 hours about an overdraft fee. They tried to explain away how my account came to be in the negative ~$13.00 after the mobile app showed that I had covered all negative items. They came up with several scenarios to explain away the email alert I got at 5 am in the morning that my balance was low. One scenario was that a payment of ~$1,500, which showed as posted/deducted before 8 am on the mobile app, really didn't post until later that day which was why I was negative. It was held in limbo, allowing other transactions to come out, and then posted on \"their end\" later, thereby putting me in the negative. The manager then said that BOA's \"policy\" is to post debit transactions before any ACH transactions. I asked for the disclosure that says this (which she said they had)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a81abd76f6a94a42b3803e8b2b941cff
encoding: FLOAT32
metadata:
{"chroma:document": "Worst banking experience I ever had. I switched over to them because their checking account was free and that's when it all went bad. They told me they'd only put a hold on my first check then after that it would be an immediate deposit. Well that didn't happen. I deposited my second check and they put a hold on that one also so I bounced checks. Will they reimburse me the fees that they charge me. Now since I bounced check paying my lot rent I can never write a check for my lot rent again. I have to get money orders from now on which is totally wrong. I think someone should at least get a warning first but the point is it cost me $100 in fees for bounced and check and now I can't pay my lot rent with a check anymore."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0de2c470e1f24995bc119bab2026f3d9
encoding: FLOAT32
metadata:
{"chroma:document": "Worst banking experience. BofA customer service got from bad to worst, they all care is ripping customer off with their fees which the government agencies must take care. It is not dias that the banking industries makes billions of $ from people's hard work. They charged me $35 fee for an overdraft of $2.03. Customer service on the phone are useless, even the supervisor are **."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c0f0ad9274c24c66ae1b81105f9b426e
encoding: FLOAT32
metadata:
{"chroma:document": "Last month right before Christmas I deposited a large sum of cash into the ATM Machine. Somehow my transaction was canceled and I was never credited so I called BOA about the situation for a whole month. All I got was, \"We didn't see your hand placement so we couldn't see what you deposited. So we denied your claim.\" So now I have to lose those funds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a1525588a3d64bf883bd17ef89e456dd
encoding: FLOAT32
metadata:
{"chroma:document": "They have permanently banned me from getting an account because they claim that it was from an entry in ChexSystems from another bank in 2009. I did not commit no crime and they fail to tell exactly why the blacklist. But I do know that they have racist issues going on at that bank. I did not know that ChexSystems can get anyone permanently barred from opening an account at other banks and I think laws need to change."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a196652a20c54b5f9d4ccb4847a1d5f7
encoding: FLOAT32
metadata:
{"chroma:document": "Been with Bank of America 7 years. Received a settlement check for 2500, put in my account. Had 255 left before I deposited checks, Bank of America caused financial hardship because they put a 10 day hold on check. Can't buy gas to get to work or even buy food. Bank says they will also take my direct deposit from my job because they haven't heard yet from the bank that issued me the check, the check is from the state of California that deals with litigation that deals with lawsuits, so how am I gonna eat for 10 days until check clears when the bank has told me that on Jan 25, 2018 they are also gonna take my direct deposit also."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30221b2adff74cf886264f01c846a507
encoding: FLOAT32
metadata:
{"chroma:document": "I am banking at this bank as of now until a check from my stepmother clears. I deposited 1000.00 in the bank yesterday and was told it would be available today. The teller even asked me if I would like any cash back. I told her no. I would wait for today because I was very ill, and returning home from the hospital. This morning I went online and my funds were there and looked available as always in the past. I paid 2 bills online, and about a hour later, I went back to look at the app for my phone information. My account said I was overdrawn with a balance of -53 dollars."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da15a281874349ee9c70272012b82c33
encoding: FLOAT32
metadata:
{"chroma:document": "I open an account recently and they took my direct deposits totaling in one $25. Use them towards a past account to add a previous ballots without my permission, without acknowledging or without informing me 1st."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8e58eb5c657402885d0b17410fde063
encoding: FLOAT32
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{"chroma:document": "EVERY representative I talk to, I am helped very quickly. I do not sit on hold forever and they can clearly understand me without a language barrier! This is huge for me! They are very professional and answer all of my questions in a clear and concise manner. I wish I would have gone with Bank of America a long time ago. If not for their rates etc. but for their customer service alone! I had a question once regarding a different bank (balance transfer) and the representative called the other bank FOR ME and did a conference call to get a better answer and help me with my concern! I was so impressed!!! If I had to pick a negative about them, I would say not having a payment grace period is a downfall. I was one day late and had a late fee. But let's be honest... I am the one at fault for forgetting to make a payment! NOT THE COMPANY!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 24e77aca72a0417b9082e0f92879608a
encoding: FLOAT32
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{"chroma:document": "I have been with BOA going on 5 years and have NEVER had an overdrawn account. Made several purchases over the past weekend and they all update on my account on Monday, of course. This is expected. Made a few more purchases on yesterday, Monday which all showed as pending directly after making the transaction. Checked my account before going to bed with ** amount of dollars left over from the transfers I made from another BOA account to ensure that I had enough money to cover my purchases only to wake up with my account overdrawn."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bf46bd06bfda41efa5ea8ea27f765cb8
encoding: FLOAT32
metadata:
{"chroma:document": "My mother and father have been banking with BOA for over 30 years. My mother gave me a check for $100 last week. I physically took the check into a BOA to cash. They wanted to charge me an $8.00 service charge to cash one of their own checks, because I do not have an account with them. I'm from Georgia so I politely told them to kiss my **, I would take it to my bank which in turn charges me nothing, and they still have to process the check in the end. And then told my mom and dad to change banks, they are crooks preying on the elderly and anyone else that will allow it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f1fb482ab3cf47b9b34fbee06c2a1138
encoding: FLOAT32
metadata:
{"chroma:document": "I want all people to know about this bank rip off. I had a 24 years checking account as well as two credit cards, and mortgage. The checking account was free for me. Paying so much mortgage. Suddenly they sold my mortgage to other company causing me a loss of $2500, and after that my account got charge overdraft for giving a donation to cancer clinic St Jude. Then they started charging me $12 every month so I call. They reimbursed for one day and put back charge again, did me few times like that. Had to call many times sometimes got hang up by their bad customer service. Other times sounds like they were ** about my accent. Well my end after many calls and hrs waiting at the bank, I end up closing all accounts. Bad approach."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 72265d45e3ec40a18ccf20594265a2a5
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{"chroma:document": "We never was notified of possible fraudulent activity until we tried to get gas and debit card would not work. We contacted BOA and was told we are not welcome at BOA after being with them for over 7 years along with Risk department has the account locked so would have to talk with them. I tried and all the staff in which I have names and times would not tell me what happened. I physically went to bank and was told a fraudulent check tried to be deposited and they are reporting me to Chexsystems and closing account. I called the police, filed a report and started my own investigation. I found that in another state a person tried to deposit a fraud state farm check. I even got the bank, time and teller it occurred."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1b27d3a3224e4525ae7d66184bab3710
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{"chroma:document": "I have a stable job and was planning to buy a used car but has been declined, 2 months later they say I have a good standing of payment and now offering a lot of butterfly words. Don't fall. Capital One LOVED ME AT MY WORST, BANK OF AMERICA HAD ME AT MY BEST, but by the time you need them they will turn you down. I'm grateful that some of the Bank like Capital One is willing to help in your worst situation, after that, I closed my account to Bank of America. And told every friends and family the bad experience I had in Bank of America."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: acbc6e4a8406443789dea9f6c37aeaef
encoding: FLOAT32
metadata:
{"chroma:document": "It is my experience that Bank of America takes my bi-monthly deposits. Hold them every month since I opened the account for 4-10 days each check. Most often 10 days! The automatic payments for my bills go through for money that has been deposited by me but is then rejected because Bank of America has a hold on your deposits! Then not only do I have no access to money for day to day living I am constantly getting late fees from utilities, mortgage, phone, etc AND return item fees $35 per transaction from Bank of America when NONE of these charges or extensive holds should be occurring. Especially since one of my checks is from the Friend of the Court and the other a business. Both checks each month are the same dollar amount and from the same person/Place. This has been going on since I opened the account and it's beyond ridiculous!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a23cbf76dd764d3caee981cea9837851
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a member since 1999 and I feels it's time for a change. I've seen bill amounts come out on one day and see a totally different amount the next day. I have parents set up at certain times and it seems things don't go as planned with these people. I'm sick of these $35 fees for even so much as $1.00 overages. I have had enough."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e76ab4659caf4683b92ce3c3583eaeb4
encoding: FLOAT32
metadata:
{"chroma:document": "I lost a claim on my account and the money was taken back leaving me with a debt. Bank of America has taken it upon themselves to steal the money back out of my savings without my consent. They took money that I needed for bills and left me hungry with no way to buy food, twice! I\u2019ve tried to recover my funds and they shamed me by telling me it was my fault and that the money is theirs to take and that I agreed to this with their terms and conditions. I have sent emails and will continue to complain until they make it right."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 698bbd95dbd7432ab8a9f95124b7e6a1
encoding: FLOAT32
metadata:
{"chroma:document": "UTTERLY disgusted with how this company does business! There was a fraudulent charge on my account SAT Jan 6th. Today is now THURSDAY Jan 11th and the money is STILL not refunded into my account. AND I've been charged overdraft fees. MY MONEY has been withheld from me for 5 DAYS! This is completely unacceptable and disappointing. I'm going to make sure I tell all my friends and family about my awful experience with this company!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ce38a1dc0e7c4d8ca44e061d797e38de
encoding: FLOAT32
metadata:
{"chroma:document": "Due to a policy I don't understand the need for, Bank of America put a hold on $1000 of my paycheck that was deposited on 12/27/2017. This left me with very little money to pay bills with at the first of the year, but I got by. While annoying, I understand this is a common policy for banks. They took the full amount out of the account it was drawn from the same day I deposited it (yes, I'm sure... I can view that account), so they were effectively holding $1000 of my money hostage for the past two weeks. (Today being 01/10/2018). This morning they finally released the bulk of my money back into my account... minus a $35 \"overdraft\" fee that they charged me on the SAME DAY they finally released my money to me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2f685670adf4e32955cacde617126cb
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{"chroma:document": "I have been a Bank of America Customer (checking, savings, & CC) for well over a decade. Bank of America is the worst. I've had constant issues with them charging me maintenance fees on my savings account that did not apply to me. I've had to call them on multiple occasions over the years to get them refunded. They've always taken care of it and apologized. There was one time that I didn't notice it for a few months and it was a hassle getting them all refunded. Just the other day I was charged a maintenance fee and, as I always seem to have to do, called to get it rectified. I was told that they changed my account terms and I now had a monthly maintenance fee. I was told that I was informed on my monthly statement. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 627b25fbe1df4c559f0b86fe9892d98a
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{"chroma:document": "Overdraft by 0.01 and they snatch out $35.00. They give you until 8 pm the same night to replace funds or you're out of $35, even though my Direct deposit comes in at midnight. They should give you At least 24 hours to replace your money then charge you. B of A is full of **. I Will be doing business elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 37139fe298334b60854f02ef3b84feaf
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{"chroma:document": "I opened a checking and savings account with Bank of America when I got a job requiring direct deposit in 2007. The company I worked for, HRL Technologies, had a great relationship with the bank and I got \"free everything\" checking & savings for opening the accounts. Everything seemed great. Actually, I still have a checking account with the bank now. Some years went by and, for some reason, BOA started charging me a lot of money for my savings account. They forgot to notify me. They did notify me that my savings account was overdrawn. Not by me but their fees. I called and they were nice enough to close the account immediately and forgave any fees. I was definitely upset that I had lost my meager savings, but I realized that I had not been attentive to the account. Certainly I didn't know they were charging me for having the account with them so I had not paid attention. That was 2009."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eafe35c11be74965bdb80c6d33a958dd
encoding: FLOAT32
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{"chroma:document": "Bank of America has started to hold my checks for 10+ days. I am a preferred rewards account holder and I am writing checks from my own accounts at a different bank. They withdraw the funds immediately from my other account but it does not show up in my BoA account for 10 days. When I called customer service, they said they are doing this for my protection and they said they do this to everyone but when I pushed they said they do it to many account holders. I think they are scamming us to get the float interest while they are reviewing the transaction. It might not add up too much for one account but over hundreds of thousands accounts it is a lot. This is just crazy and the interest they pay is next to nothing anyways. I have been a BoA account holder for 20 years but I am cancelling my account. Ally bank pays much better interest and they don't hold my checks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2ea16dac9dad4660a4b4e059469a66d1
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{"chroma:document": "I have been banking faithfully with Bank of America for 5 years. I feel like I am being professionally robbed. I had a movie 7 day membership with Starz, which I thought was really 30 days. Starz took money that I didn't have out of my account which brought my acct to a negative balance. Once I saw that my acct. was in a negative balance I transferred money from a different acct the very same day to bring the acct to a positive balance. The very next day I look at my acct and BOA has charged me 35 bucks. This is wrong. I called and tried to explain this and Mckenzie from AR states she tried to remove the charge but the system wouldn't allow. I asked her if this could be overrided and she states that she will send a request and it should reflect in 2~3 hours. 2~3 hours later the charges were not removed. I feel she told me this to get me off the phone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4671823a5aab41b09db72dc932574c90
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{"chroma:document": "It is ludicrous that BOFA does not have a way for its customers to set up recurring payments from a BOFA account directly into another BOFA account. I would like to set up an automatic monthly transfer of $x from my account into the account of my child. This is way more convenient to me because I do not have to remember to set up a transfer every single month, and it is way more convenient for my kid because he does not have to do anything (like cashing a check) and can count on getting the money on the exact same day every month. I know that you can set up a recurring payment on BillPay, but this means that they send him a check, which he then has to deposit and wait for it to clear. That is inconvenient. I am shocked that in this day and age, BOFA is choosing not to provide this option to its customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e2980efd40524418b2bf2ed71704ab15
encoding: FLOAT32
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{"chroma:document": "I have never seen such a lack of courtesy by a customer service team in my life. I made an appointment, as suggested, got there a couple of minutes early, stood in the lobby for 5 minutes before anyone even acknowledged me. I was told he would be right with me as he had another customer. 45 minutes later, still shooting the breeze with his \"'customer.\" Oh and he went outside with someone so he could see a car for 10 minutes while I and his customer waited on him. I walked out and am now on an \"extended hold time\" with BofA. Never again. This happened at the Rockwall, TX north branch."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 070ac04358e24f3ca1870e82c468f02b
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{"chroma:document": "I had took advantage of two zero percent checks for periods of 9 months and 12 months during the same year. Paying on what I thought was one account, to keep it current, B of A applied the payment to the first account, causing my second account to generate an interest charge. Discussion with an mgr. named Adrian Jan. 3, 2018, who was courteous, was a total waste of time. B of A is running a game of \"hide the ball\" by failing to properly disclose how minimum payments are applied. My advice, stop dealing with B of A, or if you must, take one only one interest-free check per year for the max for which you qualify and then pay it off before interest charges accrue."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 63ab7007efa8472482a3a72695f1ea2e
encoding: FLOAT32
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{"chroma:document": "Complaint: Shawn ** customer service manager & Steven** West Virginia call center. I told them that there was a misunderstanding about a stop payment. Yesterday I called in to get advice on how I should proceed with an automatic payment that I wanted canceled. My understanding is if I have automatic payment arrangements in place with a company I can request for that merchant not to auto debit my account for free."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4730b53fba754afd8970618d8abd5bcb
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{"chroma:document": "Every time I go to a branch there is a long line of 8 - 25 people. I am told BOA wants consumers to use the ATM, so they are hiring less tellers. There are 4 useless greeters and one teller creating long lines for customers. They have renovated their branches making the customer areas extremely small and printed new signs that are completely in Spanish (in non-minority areas). BOA has spent my money needlessly on useless changes that do NOT have the best interest of the majority of their customers in mind. I call and I am told the wait on the phone is 1.5 to 2.5 hours."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1027367add1748829d911a2a022aea5f
encoding: FLOAT32
metadata:
{"chroma:document": "I have had Bank of America since I was 15 years old, but today I'm going to have to say they severely disappointed me. I've been getting direct deposit for about 3 years for the same employment that I have. I'm very excellent when it comes to paying bills on time. I have my check that gets divided into two banks, so far I've received half of my salary for one and the rest of it is you guessed it, Bank of America. Now I'm getting hit with overdraft fees, the customer rep people don't know what's going on, and I just want my money!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 743915f2dc2049a481b0687a329f389e
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{"chroma:document": "I never was late on a payment in 2017. Then in Dec I was charged a 27.00 late fee. I called customer service to explain I was called out of town for business to handle a problem. I was gone for two weeks and missed my payment (first time in 2017) and they wouldn't waive the $27 fee. I've been a good (actually excellent) customer for over 20 years. I'm done with them. They want customer loyalty yet for $27 they lost me. Too many other options available to the consumer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5762d45467494ab0af2b4cbb365fcb7f
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{"chroma:document": "Incredibly disappointed with BofA's inability to help me with a fee they charged. Mike in Montana could have helped, but chose not to (he was actually quite rude and condescending). I had a transaction that took place on the 19th of December. I checked my account and had plenty of funding to complete the transaction. Two days later, I had two very sick children that needed to go to the doctor and needed medication before Christmas. As a single mom, I was out of funds and knew that I would be charged a fee to do this. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 44c2140203aa4859a1b5d713d113dc20
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{"chroma:document": "BofA has a lot of branches and a lot of accessibility. Nothing else stands out about this bank. Very few tellers, very long wait in line, BofA places holds, even on a cashier's check (I have multiple accounts, a mortgage, a refinance, so many years of business, over 30). The employees are good but the bank itself places such a low value on customer service... most especially when one is in branch."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f1e6808b3764afd84cc492f44ff78f1
encoding: FLOAT32
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{"chroma:document": "I wish I could give them a 0 rating!!! Deposited a check in my account a week ago and they still have a hold on the funds. I called the bank the check came from and they said that the funds have been released to the bank. But yet the bank is telling me that I have to wait another 9 days. A REAL PIECE OF ** BANK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 458e558c6abe4f35a9b1eda2473d7745
encoding: FLOAT32
metadata:
{"chroma:document": "I have banked with BOA since 2009, I have found them to on many levels of unethical in many ways. I was recently laid off in March 2017 and while I collected unemployment, there were times that transferring funds from the cc sent to me via unemployment crossed paths with a payment, Bank of America literally has me overdrawn on NSF charges now of almost a $1000 after I have damn near called them to tell them my challenges, what pisses me off is that they keep charging me late charges on a NSF fund which I refuse to pay because they did not cover the checks, every single charge in my account is from NSF and the NSF later charges and then another late charge on top of that. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b26fde7e396146558d996b1e1c527364
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{"chroma:document": "I went to the Bank of America in downtown St. Louis and could not find a parking space on the street. I had to park in the parking garage. I was charged 40.00 dollars. I asked the bank could they reimburse my fee and they told me no. That is a rip-off."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 99d7ba7a4585452c835f09c0a264e660
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{"chroma:document": "I have had it with Bank of America. They make it hard for me to access my money. My direct deposit was late so I called and the customer service was not helpful at all, she was raising her voice at me and was very rude at the matter and she wasn't understanding my issue and just kept telling me the same answer that I already did. My direct deposit get approve, and when it gets approved, as long as it's before Tuesday noon, my direct deposit will go through. But it was late so I called because my payroll already did what they had to because I get e-mail confirmation, so it should have been in my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3123e6791b9743998d4a4d58a00aeaca
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{"chroma:document": "Got overdraft charges and was told there is nothing they can do to reverse it. Been with them for 10 years. Will be cancelling my account with them. They don't provide any customer service when a customer needs help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I called to have a charge reversed, and basically got yelled at by BofA's customer service representative. I couldn't get in a full sentence without him interrupting me, which was truly frustrating. If I could give this experience, and the bank a -5/5 I would; 1/5 is gracious."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4e1fc4acaf6248c4b5463ae5e68ebcfd
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{"chroma:document": "I've been banking at this Washington Avenue branch since the 90s when it was called Barnet Bank. Through the years they been cutting services, first they got rid of drive thru windows, then the business window and for the last months only one teller. I know I have a choice to go to another bank but this branch is close to my bakery."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1971398ddc7542d4a01c184735fd3312
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{"chroma:document": "BOA charged me an overdraft fee of 35.00 for 1.00. I called and spoke with a Brittany from AL and she told me that she would waive the fee. Called the next day because I did not see that charge taken off. They then tell me that there is no record of the call nor notes!!! Are you serious!!! That they cannot waive the fee!! BOA IS A PIECE OF **!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 09ed237d06834787b034ca98d9a5df13
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metadata:
{"chroma:document": "Being Platinum Preferred is a joke. Told I would get discounted rates, quick service etc. Don't believe it. They are \"too\" busy for any more business. The honest people working there will admit it. When I closed my 6 figure account, telling them I was disappointed, they took all my banking history offline. Can't retrieve any info, even from my last statement. I see them as a \"passive/aggressive\" organization."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bbe3199f114e495896b5e66dfe9e3859
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metadata:
{"chroma:document": "I have been a loyal customer of Bank of America for over 25 years. I have a merchant account to process my customer's credit cards. I am a travel agent/consultant and have tours for sale to Asia - Pacific region. I received a call from Matthew ** of the Risk Management Dept of BofA, and I called back and left a message, then I received an email a day later that my account was canceled immediately effective 12/4/17. I then tried calling Matthew everyday for 4 days in a row and stated the urgency of my call. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 47ca77e6af72425e8bf4add60c103222
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{"chroma:document": "On September 14, 2017 there was a $4,000 wire fraud taken out of my checking account. While I was on the phone with Bank of America's Fraud Team on September 15, 2017, reporting that this was a fraudulent transaction, another $4,000 was being fraudulently wired out of my money market account. The second $4,000 was going to the same financial institution, that I told them that I did not authorize. The fraud team rep, that was on the phone with me, told me that she is refreshing her screen to stop the second $4,000 wire transfer. After putting me on hold, to take care of the problem, she returned on the line, and told me that she could not retrieve my $$$!!! I called them at least 10 different times to try and reopen the cases on these 2 fraud transactions, and I was literally passed along from one department to another, telling me that there's nothing they can do!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e566ed4b627948cd95d9826af0d6a494
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{"chroma:document": "The claims department at Bank of America is a joke. They are there to lie to you constantly. Each one lie don\u2019t know what they doing. No training at all. They just don\u2019t care. Someone needs to file a big lawsuit against them and that would be me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a4b2e8a0a2024eb497dcdb3d004fd40d
encoding: FLOAT32
metadata:
{"chroma:document": "I called customer service and even went into a branch seeking to get a detailed transaction statement regarding my own account which I used my debit card at a specific location specific amount on a specific date and time because I was being accused of a crime which was Allegedly committed nowhere near that location' that I had used my debit card. My own bank would not give me my own information when I need it most what is that about? Dates and locations."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 232bde9952304eeb852ab4007dc8fe63
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metadata:
{"chroma:document": "Horrid customer services, long wait time if you need to speak to a phone rep, lack of communication on policy changes, shady ways of taking overdraft and maintenance fees, and poor sense of ethics, have left me completely lose faith and trust in the Bank of America. I've been with the bank since 2005 and their quality of service and activities have gone so rancid that I have decided to completely close out of the account despite the hassle of redirecting deposits and relinking the different vendors for automatic payments. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I am 70 years old and have just had the most ridiculous and shocking experience I've ever had. I went by a Bank of America drive through yesterday to make a CASH deposit to my son's account as I have done numerous times over the years. I do not bank with BOA but this has never mattered for deposits. I had a deposit slip with my son's full info and his account number and also showed my driver's license. I was told they could not take it because it had become a recent policy of theirs (last Monday) that they could not take cash deposits from non-customers. I said, \"This is CASH, not a check. And it's going into one of your depositor's accounts.\" They said their system was no longer set up to take cash. If cash is recognized by the US government as valid currency, it should definitely be accepted by banks! My son is also totally appalled by this. BOA has to be the worst bank out there."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5e451938e39446e2b8af6553a8eb520e
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{"chroma:document": "Bank of America just stole close to 400 dollars from my bank account the day my check got deposit. I filed a claim with the sent back the information they ask for and everything. This is the second time they let take money out of my account and they themselves and right before Christmas. I called and spoke with someone and they basically told me I have to wait 17 business days to even start the process. I am so. Upset... With these thieves."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1ee11ce6b1ac47688345dbd6a8d3e5c4
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{"chroma:document": "I have a physical disability and cannot work. A year ago I was living off of DHS assistance while I had applied for social security and waiting for a hearing date. At the time I was getting ready to be evicted and desperate for money. I met this guy who told me that I could get $500 by doing an Apple survey on an Apple product. I told the guy I did not have an Apple product, he had told me that he would do the survey on his Mac and that Apple would deposit the $500 into my Bank of America account but that it absolutely had to be a Bank of America account. So he had me go open up a Bank of America account and give him the information, it felt really sketchy and suspicious but I was a single mom with a disability and could not work getting ready to be evicted and I was desperate for money so unfortunately I took the risk and gave him the bank information. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2bb13d2c27924941bafb93d7ce45316b
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{"chroma:document": "I have a small business account with Bank of America, I made a deposit on Dec-04-2017. Today is the 7th and I go check my account, a hold is being put on my deposit to clear on Dec-15-2017. So I called today at noon and the associate said that it might be because Is the first time I have made a deposit from this company, I said she can verify that I receive a check from them just about every other week for a few years now, then she changed to the clarity of the picture on my mobile when I had made this deposit. When I asked why the app accepted the picture she once again changed to confidential information that they have that the other bank (Chase) might not have the funds from the company that is giving me the check. Now she said: \"If we can clarify from the company that made the check to you we could verify everything and release the funds to you.\" To which I agree. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fd0aea9a4c06474aadf15bbb1642efa7
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{"chroma:document": "On November 29th I deposited a check through the atm. On the receipt for the transaction it said x amount available immediately, x amount available the next business day and the balance in several days. The next day they placed a hold on the entire amount. I called customer service and was told it would be available on Monday Dec 4. December 4th not available, called customer service. They said it would be available first thing in the morning, again not available. Went to branch and called customer service and was told it would be available on the morning of the 7th. A new policy went into effect on Monday. Today, December 7th not available, called customer service and was told that it would be available first thing in the morning. The person in customer service was rude. This check was issued by a large car dealership on a Chase Bank account. I have had my account with Bank of America for over 21 years and have never been treated like this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dd06946f173641fb9597b3bdfba75695
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{"chroma:document": "On Nov 09, 2017, I sold my father\u2019s house and moved out of that house Nov 10th, 2017. During this time, I asked my daughter to deposit the checks from the sale of the house into the BOA account. My error was not telling her to deposit it in the account that I share with my father. I use the same card for both accounts. After the deposit I waited a couple of days and checked to see if the checks had cleared. There was no record of a deposit made other than the receipt my daughter provided me. I went to the bank and they told me a adjustment had be made and the bank would contact me by sending me a letter and the checks back to me. I would have to wait 7-10 business days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23580f8b2a7e4ccb8ca45fbf460f90ec
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{"chroma:document": "In dealing with Bank of America (BoA) I paid off my account balance and was charged interest on the interest. I made a complaint to BoA which sent the complaint to a debt collector, my first indication of what they thought of their depositors. BoA stalled for weeks then said they always charge interest on interest and too bad for you. My only consolation is that I have lost very little money compared to other people who have had the misfortune of dealing with BoA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa8f9077433b46f798e55b8d48827939
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{"chroma:document": "I was just starting a new job and preparing myself to have a bank account ready for direct deposit. I really needed a portion of my funds that day but they said it will take till the following Tuesday so I waited until Tuesday and I kept checking the account with zero funds so with the new card that was only temporarily I went and activated the card at the ATM and still there was Zero funds on the account. So I went inside the establishment of the bank and I talked to the person who actually took care of opening my account and she asked for my ATM card and she told me it wouldn't be on that following Tuesday which was that day I went in and she said it was I being held till next Saturday which is way too long for only $242 which is a very inconvenience now that I just started a new job."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 189ab452d6bc4b9e8a27101ba5706a7e
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metadata:
{"chroma:document": "BOA reverses the Order of presented Charges so they can charge more than on overdraft or NSF fee. Then when you call them, they claim the charges reversed as they were being processed!! Of course, Legalized THEFT!!! From BOA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 841bdc2cca8445f0b185f75e728e4419
encoding: FLOAT32
metadata:
{"chroma:document": "Terrible system and customer service. I was told I couldn\u2019t access my funds for an entire week after giving them my paycheck because of a holdout on my account. I was given a very vague explanation and received no sympathy from customer service. As a full time student with a minimum wage job as my only source of income they completely screwed me over. Never felt so disrespected in my life."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b4b3f637c09d44fa8d0e641b555c6260
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{"chroma:document": "I'm getting REAL fed up when I walk into my BOA branch - today I counted and I was # 23 in line (a line that stretched around the inside of the bank and out the front door) & teller windows available but again only 2 open. But that isn't true either, because at one of the open windows the teller keeps running back and forth to the drive thru window, so actually there is only 1 full time window open and one part time window! And out of the 22 people in front of me there are at least 10 carrying their zip-up bags making deposits of cash and checks from their small business, which means the cash has to be counted and the checks added up to make sure they reflect the actual deposit slip - then they have to get change to take BACK to the business which has to be counted out cash and coins and each one of THOSE customers are good for at LEAST 10 minutes at the window! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0df557259054409bb8a051e1a83e5659
encoding: FLOAT32
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{"chroma:document": "I never give bad reviews, and I keep giving them chances, but after 3 times over the past 10 years, they are not reasonable at all and try to hit you with every fee there are. They would lose me as a customer over $25 over drafting fee that I paid the very next day, while other banks like Chase and TD Bank would refund as a one-time courtesy! So I paid over the phone and their NOT up to standard system try to take money over and over again from my bank, and still charge a fee every time they couldn't, and I had to spend an hour on the phone with them wasting my time sorting this out! And still charged me $25 at the end, not taking care of their customers. BAD BUSINESS, make me hate this bank! WATCH OUT for this blood sucking thing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e524c634ecab4dd6976889a5c385faa0
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{"chroma:document": "I was hit with hurricane Harvey. Because I don\u2019t have direct deposit at my job I have to drive downtown Houston to corporate to get payroll check. My rent is auto drafted. Got my check but all Bank of America was closed entire week so I couldn\u2019t deposit the check. Called Bank of America to tell them the situation. They said, \"Sorry to you. We're affected. We will pay your rent and just pay the overdraft fees.\" Rent came in. I was happy until couple days later it was returned. So I had to pay rent, return fee plus late fees. Don\u2019t trust this bank for nothing. My payroll is drawn off Bank of America and I make deposit every payday. I closed out my account because this bank can\u2019t be trusted at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 14cd0425b0c043d6856a7b507a10921f
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{"chroma:document": "No discretion. They don't shut up 5 seconds to even listen before rambling off hundreds of excuses they have for not doing their jobs, and hoarding our money collecting more and more interest on it before allowing me access to my own. Frigging money. I'm sick you your bs, you have steadily gone downhill past 3 years. I'm taking my money elsewhere. Your Turlock, CA branch assistant manager might as well been a dog licking her ** in the lobby then she would have been more normal than discussing my private finances in front of everyone, after I asked her not to at least 4 times. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b58fb89fad142cfa8540959b8358b5e
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America decided to bounce my rent check when the money was in there. Every bank I have ever had when you were negative or a check was going through you had the day to put the money in to cover the check or anything processing. Well I woke up on November 29 to my account being negative my rent check went through. To my surprise there was already a bounced fee. They told me they would reverse the fee. Just get the money in my 10 am and the check will be paid. OK sounds great right!? Well I talked to Alicia after I put the money in. They were doing something called \"force pay\" which makes no sense if you're negative and you put the money in before the end of day. Shouldn't be a problem paying it. Well even with all the money in they bounced it. And they said it processed the day before. I said, \"How, if I was using my card and had 10 dollars in there why wasn't it negative?\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bd5ec26b7a53422ab653f3b1111a2878
encoding: FLOAT32
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{"chroma:document": "Well I open my account this year in July and I had a fraud check somebody sent me and ever since then it's been trouble with Bank of America. Just beginning of this month in November 3rd I got my financial aid and in July there was supposed to close that account but before I got my financial aid I called ahead of time just to make sure they would not take my financial aid money. Come to find out they took $495 the next day. They credit me and that counts after I talk to 50 million people and had to explain myself over and over and over then the next day after that they took $420. The account was supposed to be closed in July. Well I'm the 8th I talked to a fraud account dude and he credit my $420 back plus my other two that I was fraud and then come to find out the next same day they took the $420 out. I noticed it was activity on my account today and I looked and I noticed that they took that $420 back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5d46cf3e75644b3dab7a78c13c55aeb1
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{"chroma:document": "I spent over 30 minutes on the phone with a Call Center Rep who obviously was not experienced or lacked training. I had to provide my SS # THREE times for her to get it correct. She proceeded to ask security questions for month of birth for people I had never heard of. She asked for previous addresses where I lived and I verified 2 of them. She didn't ask for my DOB, my mother's maiden name, etc. She then told me that I had to go to a BofA Branch to just cancel a dispute that I had placed on my account. I was reimbursed by the Merchant and wanted to cancel the dispute. She said I could cancel the dispute online and I told her that I had exhausted my efforts to find a way to cancel it online. She then couldn't tell me how to find the \"way\" to cancel it online."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a34b0a6f60846d781744a8ec50ae330
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{"chroma:document": "Did my best (as a retired CPA) to send a wire from my BOA account to buy some Ripple. Bank sent it as an ACH even though I followed the wire directions. Broker won't accept it, money missing. Spent 45 minutes on phone with (all but one) useless BOA employees. Endless menus, unbearable. Waits, transfers to wrong department. By the time the one normal employee I got figured out what to do, the department I needed closed. Some fool said he was transferring me to the ACH Dept., but he sent me to the ATM Dept. It goes on and on. This bank is floating in inflated, bubble assets but is being run by stone idiots with good looking credentials. They look like crap to me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4f0f2ecd87944fd7ad62fcb9e2dab723
encoding: FLOAT32
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{"chroma:document": "I opened an account with Bank of America and have had nothing but problems since. Every location I have gone into it's always a line... I'm always there for more than 35 minutes every time. When I call the customer service line nobody can help me. I'm always told I have to go into a branch. I deposit my paycheck from my job. First time no problem. Second time they tell me the funds won't be available to me until almost a week later because they have to verify even though I deposited the same check two weeks prior. This bank is the absolute worst. If you already have a bank somewhere else and thinking about joining Bank of America don't do it, it would be nothing but headaches."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d3fdfe586db4dc098f573751cff2b6c
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{"chroma:document": "I received a letter dated 6/20/17 that said that a charge of $25 a month will begin Aug. 9. Went to the local BOA bank July 31. Told the teller I wanted to close my checking account. She gave my money, the balance. I went to check my October BOA credit card and noticed my checking account to my disbelief was charged $25 fee anyway. Called BOA (Derrick/Agent) 10/16/17 and said he would refund the $25 but I would have to go to the bank in person if it happened again. I went in person and told the teller that I wanted my account closed and she sent me to a room to wait. I did so for 12 minutes and emphatically told the teller to close my account and left (my wife was waiting in the car). I checked 11/26 and another $25 charge for a total of -$50 on the checking account that should not exist, died July 31. Please help. I am going again to another BOA branch and will try to keep my cool. Why will they not let go."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81fa2b52a6d046c2a58d1093a5d66f87
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{"chroma:document": "I opened up Merrill Edge account as a joint account with my wife on 04/2017 and transfer my asset that is enough for Platinum honor tier and I opened up Bank of America checking account on 10/2017 as a joint account with my wife to meet preferred member requirement. Preferred rewards requires 3-month average balance over Bank of America or Merrill Edge account. It also requires Bank of America checking account. My wife and I met all of the requirement and I got Platinum Honors tier same day of opening checking account. But, my wife cannot. We called Merrill Edge and found out my wife has two different profiles and they need to be merged. And it will be handled 2-5 business days. After that she can see linked Merrill Edge account when she log in Bank of America site. But, Platinum Honors tier is not granted automatically."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c339ddbab2c64a9aafad8ed3a647267d
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{"chroma:document": "I called customer service to ask why my check from The Comptroller's Office for Child Support was on hold until Nov. 28, 2017... keep in mind I deposited this check on Thursday, 11/16/2017. The representative told me the hold was in place until the check could be verified. I asked to speak to a supervisor instead, the representative placed me on hold for a few minutes then returned and said, \"I explained the details to my supervisor and she said there's nothing she can do about the hold and you have to wait until the 28th for the check to clear.\" I said I wanted to speak to her. The representative said again but with an attitude that there's nothing her supervisor could do. Once my check clears I'm closing my account with BoA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c79597d65f324d39a90eb1ecf8775118
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{"chroma:document": "I put my payroll money in their ATM and notice ATM made a error noise and push buttons so money can return and immediately went in branch to ask if money was showing on my account. Teller says no and give me claim number to call to take care of matter, however did a dispute on claim and I got a letter saying they didn't find my funds and reopen dispute because I had to say look at camera and now they are saying they found nothing still, so sent the 1600 back out, which made my account overdrawn and now the ATM took my money and bank debit my account so 1600 twice."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cadfe2d92e6e44dcb6d24aada7c8eb15
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{"chroma:document": "I've been with Bank of America for about 10 years. 3 times over that course they have decided to just starting charging me monthly fees despite having two direct deposits put into the account bi-weekly. They have just recently starting charging me fees without \"overdraft\" fees when all I have been doing is moving money between two accounts. I'm getting tired of this and am closing my BOA account. When I moved all the money out of my BOA account onto another they immediately charged me another fee. I'm done with these guys. I have a family to support on my income alone and can't be getting charged a fee every time I turn around."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been to a local Bank of America in person within the last 5 days. The Relationship Manager there told me, after checking the coded numbers on back of all 3 copies of front and back of money orders (not credited to my mortgage loan account at Ditech), that the money orders were deposited into a created account by B of A \"with a lot of money in it\". One of the series of coded numbers on back of all my money orders was the number of a woman, \"Vice President of treasure Sales Office\", who was called but no answer. Today, I received an email reply from the local B of A Relationship Manager I met with, saying that others at B of A are investigating this matter and it should be resolved by end of this week. I hope so. I am visiting the local B of A again this Monday."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 92a74c831ce54e0fa1664f336027f7e4
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{"chroma:document": "I\u2019ve had several Bank Of America accounts for years. Recently one of my accounts was randomly charged a $25 Fee three times and no one can explain why. Nothing has changed with my finances or the amount in my accounts. They can\u2019t seem to explain what changed about my account and why the fee began and why I can\u2019t get my total of $75 back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b806eafa0bec4f489e9aab8b1da2e0d8
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{"chroma:document": "Bank of America keeps holding my paychecks, this is the 4th payroll check I have deposited and now I have been waiting for 7 days and today my car was repossessed because I couldn\u2019t make car payments because they're holding my paycheck, my employ doesn\u2019t have DD yet."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 297690693de44e7b94c671050e874423
encoding: FLOAT32
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{"chroma:document": "They charged my $300 savings account $45 in fees. I had transferred from my savings to checking 4 more times than the monthly limit and they charged $10 every time with no warning after the first one. When I called them and asked them to waive the fee they wouldn't. Pulling all this \"federal government\" **. Taking my deposits elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c42e18a5116e4658a6c4664b406789e9
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{"chroma:document": "I would avoid Bank of America at all costs. This is definitely the worst experience I have ever had, and they would not remedy the situation. I highly advise anyone considering them to look elsewhere to do business. Their error resulted in a poor credit report on me and they would not remove it. I have never had even one negative report on my credit in my life. I will be seeking advise from a lawyer to remedy the situation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "The worst thing is waiting on hold. Then they answer and you can't understand the person cause they outsource their phone support. Cheap **. Anyway, I paid off a loan and never received confirmation. I had to wait on hold for forever, then talk to an incompetent employee to have a single piece of paper sent to me, stating the loan was paid in full. I waited almost 2 months and nothing after I made the final payment. It's all about records, right, proof that I paid off the loan, that would have been the right and moral thing to do. But hey, they couldn't collect interest off of me, so ** him."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 04eb28ce135e46d79beb1d88d20b702c
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{"chroma:document": "I have been with B of A for a very long time, just over 27 years. I am a premier customer, they give me an extra .75% back on my credit card purchases over the standard amount. They gave me a 1.99% auto loan, Credit limit on my B of A visa is $30,000. I do have a large savings account with them as well. I have NEVER had any sort of problem with this bank. It looks like to me that most of the complaints are due to people not managing their accounts properly and then blaming the bank. I also have my business accounts at B of A and again they are just a FANTASTIC bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a236ed954ec4eecbbbddd897a9a6bb9
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{"chroma:document": "I've been with Bank of America since 2010, when I was a college student. It Friday finally payday. 2017, has been a challenging financial gather about 7,000-8,000 in debt. Finally, thing could turn around. I can bust my butt and begin to reverse the damage, right? Nope, went to bank ready to deposit my paycheck and teller tells me \"You don't seem to have an account with us.\" Me, \"???\"... Called customer service and they tell me, \"Your account been closed.\" Me, \"What about the money I had in my checking and savings?\" Her response, \"If you can prove the money belongs to you.\" Me, \"???WTF???\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2d4f49657a1a4cce81c335d72373e681
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{"chroma:document": "Opened a checking account a week ago... Was sent debit card and deposit checks... Yesterday I get in the mail notification my checking account (that I never used) was closed. Called up customer service and was told there was no information listed on my account as to why it was closed, it just was - no explanation no nothing just closed. Customer service was a waste of time. STAY FAR FAR AWAY FROM THIS BANK!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3054ca13ba494b9882370e8a06246e51
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{"chroma:document": "I always have bills that I didn't wrote removed and it is three times at once from my account. And whenever I call where my money is going they telling me they only take one time the money the other two ask Bank of America. When you ask Bank of America why am I overdraft I had money in my account my money isn't there and I didn't wrote no bills on top of that. Bill supposed to be 500 but they took 1500. Why. They can't not answer at all. And it is keep happening day and night no matter what is in my account 2000/30000/500 don't matter I'm overdrafted. That's pure scam. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I try to be very careful with the way I pay my bills and told my wife to deposit a check on Tuesday and I knew I was getting funds on Wednesday early morning ACH. They returned the check on Tuesday itself, charged me NSF. I used my debit card in around 10 PM on Tuesday and that worked fine which would decline if it was NSF. They are just looking into stealing to make money. Bunch of Corporate Robbers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f9c39d4f919242268340352dfa9c15e9
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{"chroma:document": "I feel I need to write this review because I cannot let this corrupt greedy corporation get away with what they do. On September 12-13 I deposited $600.00 cash into their drive up ATM. I choose not to get down because I had my newborn in the car and I figured cash was an immediate deposit so it would show instantly. I put the money in and completed my transaction, the machine glitched on completing and said my transaction had processed but was unable to print out a receipt. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 857d37600ac14adb92c8d09bb3d6b833
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{"chroma:document": "Horrid experience at local BOA location. The manager was so rude and went personal when I expressed being upset about long wait for the notary. I was offered to come back later!!! I\u2019m beyond fed up with this bank! Can\u2019t wait to be able to close my accounts with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have an excellent credit rating and had sufficient funds in my checking account when I used my debit card to pay a vendor. Without my authorization, B of A decided to decline paying this vendor (without my permission). I am astonished that they can withhold payment when I have more than adequate funds -- without even asking me! I believe this is illegal, but in these times, who knows? What I know is that I am going to change banks. They have themselves convinced this falls under \"Fraud Protection.\" All it took was an email to verify whether this is true or not. Probably getting more interest on the \"float\" is the real incentive. They're terrible!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I requested to have a business account closed with Bank of America due to the other person trying to engage in fraud against me. The only money that was due to me is one hundred dollars because in order to activate a business account, one must deposit one hundred dollars into the business checking account. To their credit, they took the rest of the money out of the account, closed the account and sent me an eighty five dollar check. However, they refused to give me the fifteen dollars that is due to me saying, \"A portion of the remaining balance won't be returned to you because we're determined the funds aren't due to you.\" How does Bank of America know that money that is due to me is not due to me? How did they determine this. Simply put, Bank of America owes me $15 dollars."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff3d771291764beb80748da9fbb15061
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{"chroma:document": "BofA does absolutely nothing to help the consumer. I have been trying to stop recurring charges on my account after trying to go through the company and stop it that way. It has not worked and I am continuing to be charged. I have been an account holder for over 20 years and still I received absolutely no help. After an hour on the phone with BofA, they told me that there is nothing that they can do and to contact the businesses individually to stop the charges. I told them many times that I have tried this many times, yet BofA has nothing they can do. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Each month I get a check from AAP (Adoption Assistance Program) that's drawn on Bank of America. This afternoon I went to branch in Oakhurst California, like I've done many times before to cash it. Donna ** was at the window, and informed me that something's wrong with the check, and she won't cash it. She said I had to contact the issuer of the check. I went outside and called the AAP, by the way it's a Los Angeles County check. Yen, the person in charge there told me there was nothing wrong with the check. So I went back and told Donna to please go ahead and called Yen, which she refused. I also offered my social security card, or another ID, she didn't want any of it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Called BoA to find out why my money were not transferred using Zelle instantly from my Chase debit card to Bank of America debit card. The first representative tried to understand what is going on by looking at my transactions. After being with her on the phone for more than 5 minutes (not including the wait time for available rep), she said that she doesn't know why the money were never transferred. Then, she said that she will transfer me to Transfer department and they will be able to help me out."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ee84753749034b8c9dda1138d233ba2c
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{"chroma:document": "A few weeks ago I went inside the bank to withdraw money from my checking account. I am a senior citizen with an expired driver's license. When I went up to the teller, I was asked for a valid for license of ID. They would not allow me to withdraw from my account due to my expired driver's license. I look like the person on my driver's license. They do have a photocopy of this very license when I had opened an account with them one year ago. I asked them if they would like to see my SS#, but they said that is not valid, even though they have record of my number. I said I don't drive anymore. I was then told to go outside and withdraw my money with my ATM card. Go figure!"}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "I feel compelled to take the time to write this review in light of my recent experience with Bank of America. So on the 20th of October I was paid my bi weekly check, so as a person that lives pay check to pay check I set out to pay my bills. Even before I start running any bills Bank Of America put my account on a fraudulent block. This caused my bills to be processed and returned, then I proceeded to go about my weekly errands. Once all my bills cleared it caused my account to be negative an excessive of $600.00. Then I called Bank of America to clear it all up and their so called customer service person proceeded to argue with me and blame me. Not once did they apologize for the mix up or offer to help fix the problem. The bank also charged me $105 dollars in overdraft fees that were caused by them. It's appalling that this is how greedy corporations conduct business..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 123ca4cf62c749af9b31513626d61e12
encoding: FLOAT32
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{"chroma:document": "Bank of America is the worst. My account was recently closed from the risk department without any communication to let me know if there was fraud on my account. They just immediately closed the account. So when I got paid from my job it direct deposited into the closed account. I called the risk department to try and get access to my funds. I spoke to two agents who were suppose to do a release of funds, but the 2 never did it. I finally reached a 3rd agent. She was about to put in the request for the release of funds. I called back the next day just to see if is there anything I could to get access to my money sooner, I spoke with a supervisor. He was very rude he wouldn't even let me talk without interrupting me. He offered to send another release of funds which would take another 3 business days. I advised him that I already spoke with someone to do that. Moral of the story is I would not recommend anyone to go Bank of America."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c72823337ed44b6196c43e8e481d0be4
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{"chroma:document": "I got a notification stating that someone had withdrawn $200 from my checking AND savings accounts. When I called in to report it the customer service rep said that I could only claim the $200 that had processed in my checking account and would have to call back to report the $200 from my savings account tomorrow. Wait... what? So the transaction is showing on my mobile app and I can't process a claim on it? Then she transfers me to claims and I waited on hold for 2 HOURS. YEP. You read that right. TWO HOURS. This bank is a joke and I feel bad for anyone that opens an account with them. I'm switching my bank tomorrow. I would give zero stars if I could."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7a073e91328d4607ad324acfb7ae85b9
encoding: FLOAT32
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{"chroma:document": "Hi, I\u2019m already client of Bank of America almost a year, but last week trouble starts to happen. All my deposits and saving left there in frozen account. Nobody can explain exactly why it happened. Only sorries and apologies. Saddest thing is I was traveling in NC yesterday and all my cards, personal and business are not valid anymore. I was lucky to had a tickets. All my business stops these days, most saddest thing is I can\u2019t get my money back yet, but today is my daughter's birthday. All my reservations I can\u2019t pay. Thank you BofA for terrible birthday for 8 years little girl, suspending and blocking all daddy\u2019s account without explaining anything and having no responsibility to answer and care your customers. Just want to everybody know the truth bank service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c35a349a01b74daf875e90b1ba63f44c
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{"chroma:document": "I made a deposit at Bank of America. 10-14-2017 when I originally made the deposit everything went well no problems, like normal. Bank of America took 300 hundred dollars and made it available to me right away and it stated on the deposit that the remainder of the money because it was a check it will be ready on the 16th of the month, so I went ahead and paid for my cell phone bill. Come Monday I noticed a problem in my account and know it stated that the money would be ready on the 19th of the month so my wife went ahead and made arrangement to pay for the house and the car. So on the 18th I checked to make sure that the money is all set. Not only my account was in the negative, I called to see why this happen. I was told that the bank deemed that the owner of the check could return the check so now they have to hold the check till the 24th of the month, (at this time Bank of America had the funds). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1370102d65c24787b09fd7e61a1a55c6
encoding: FLOAT32
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{"chroma:document": "My husband barely uses his debit card and forgot his pin. He went to Customer Service at the 5900 Core Ave, North Charleston, SC branch to have his pin re-issued and they asked him for a verbal passcode. Neither of us can remember ever having set up a verbal passcode. Back in July he had lost his wallet in the field (military) and needed a new debit card, so we understand they were being extra cautious. However, he presented them with his new debit card that was issued to him in July, a federal military ID and a state issued Driver License. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6406cd533e394a2ba9d03d72182b52aa
encoding: FLOAT32
metadata:
{"chroma:document": "Ok let me start by saying this, I have not gone negative once but they had some fraud activity in my Account. Btw I never did but the made my account negative in my checking by -800,8888. I have over 3k in my checking. My saving they did the same thing same amount and I have 3k in my saving. Well they said I have to go into the Branch to verify my account. I woke up today and I was charged 3 overdraft charges. Why would you mess with my money and affect my account. Restrict my account until I can go in. But don't touch my money. That's not yours. And then try and charge me $35 3 times. Is ridiculous, not only did they make my account go negative they affects my hard earned money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b73d70f5a9a49d0a1dc57588aa6e266
encoding: FLOAT32
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{"chroma:document": "The FBI and the FTC ass well as the Attorney General (Pam Bondi) are all aware of the following: **, the manager of a Bank of America branch located at 18400 NW 67th Ave Hialeah Florida opened a business account on or about August 12-14, 2017 for Star Luxury Trades, Inc. (account Routing # ** Account # ** whose president/principal is a woman named Maitee **. Bank of America opened this account by requesting only a photo ID and a copy of the incorporation papers. This company is a criminal enterprise and its owner is a convicted felon who was incarcerated many times for fraud."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d20b6fabab124ea980ec9fd62f247b06
encoding: FLOAT32
metadata:
{"chroma:document": "In September I received a letter asking to verify my information. It was written in July and sat on a desk for six weeks. I called on September 11 and was told I was to ignore the letter as it did not pertain to me and any other that may come. I got another letter and as advised, ignored it. On Friday, October 13 I discovered my account had been put on hold as of Wednesday, October 11. I live in a rural area where all mail is post office boxes and where that address was acceptable when my employer set up the account. Suddenly two months later it was not."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2b83577404340df99cdc47bbfba7965
encoding: FLOAT32
metadata:
{"chroma:document": "BOA is the worst! No one EVER answers the phone at ANY location in the Charlotte area. Had to call the 800 number, took them 10 minutes to get ahold of someone at a location. The lady that answered the phone was no help. All I needed was my monthly statements printed out. She stated that prints would cost $5 per month. That's ridiculous!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0866a9e756d34bfd9b647d35d9328077
encoding: FLOAT32
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{"chroma:document": "I have been a loyal and long time customer of Bank of America for over 10 years, since 2005 or 2006. Over the years, I have transitioned all my accounts to other banks due to repeated and major customer service offenses. Recently (September 2017) my broker did a soft credit check for me and my nearly perfect credit score had dropped by 100 points due to 2 months of late payments on my Bank of America credit card for $1.97. For months I have been unable to log onto their online banking portal because I keep getting locked and am required to change my password each time which, takes 30 -40 mins in each instance due to your authorization codes not coming in a timely manner."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 850b1d1564a74f1f9d969ffb0c21169d
encoding: FLOAT32
metadata:
{"chroma:document": "In my opinion, this not the very worst bank around, but, this bank is one of many, that needs to be better regulated by the US Government for its practices of holding down the hard working, lower to middle class (paycheck to paycheck) customers from becoming successful and EVER getting ahead. If you live paycheck to paycheck and have banked at one of your popular banks in town for a while, I don't need to explain this but, for those who don't, and care about the people who struggle to make ends meet - here's what I mean. It's a vicious cycle. You are working paycheck to paycheck and sooner or later you will have an overdraft. And then, another, and so on. Next thing you know, your small business is now getting long holds on your deposits because of these unregulated policy made up by BOFA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ebc256abe424411b5c461f242a41976
encoding: FLOAT32
metadata:
{"chroma:document": "Why anyone would bank with them is beyond me. They charged me 3 returned item fees for transactions that weren't even above $10. Through my account negative and took my entire check. I will never do business with them ever again. This is a horrible bank, and just as bad as Wells Fargo. Both need to be closed. I'm moving to a either a local bank or back to a credit union."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 20d8a394eb004a44a9c3378a5d91f445
encoding: FLOAT32
metadata:
{"chroma:document": "I ordered a debit card before I became employed. I received my card, was able to activate it and everything. When I had to sign up for direct deposit when I became employed, I of course used my Bank of America account for my paycheck to be deposited there. Well my account was closed without any warning so I wasn't able to change it at my job. Now I've had 2 checks sent to that account but due to it being closed they can't deposit them. Now I have to wait for possibly a month for my money. This is ridiculous. I will be recommending to everyone I know not to bank with Bank of America."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3af2946514bd4a34bfc785849863b7d9
encoding: FLOAT32
metadata:
{"chroma:document": "Our son joined the US Air Force. Naturally, the recruiter botched his paperwork and did not put his current banking information in the correct place therefore causing him to not know his routing and account information upon entering boot camp. This ALLOWS BofA (Bank Of America) to open him an account, 2 of them, savings and checking. Let me tell you this has got to be the worst banking institution in this country! They charge for ACH transfers, they charge fees for savings accounts and you can't avoid them by auto-deposits, you CANNOT get a hold of the people via phone unless you spend inordinate amounts of time and frustration playing games with their automated phone system and then finding out it is a 20-30 minute wait. They take inordinate amounts of time to credit OR debit your accounts which always leaves you guessing what your balance actually is."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 97ce4a6740d64e7082ef44167a862a53
encoding: FLOAT32
metadata:
{"chroma:document": "I was informed over phone that my Bank of America account is closed (I have been their good customer since 2000 but do not reside in US now) and balance mailed through cashiers check to my India mailing address. Initially BOA customer service told me to wait 30 days and yesterday after 30 days, they told me to wait 90 days. They will not share the courier tracking number or send me details of the check that has been sent to me. They refused to confirm this through official email and customer service would only verbally mention these details over phone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cf70e7100fbb4ad4adb020bed5b273b9
encoding: FLOAT32
metadata:
{"chroma:document": "A few days ago I deposited a check on my cell phone. I wasn't sure if it was a duplicate check that had already been deposited so I was pleased when I saw it had posted to my checking account. I was still concerned so I called customer service. Twice. I spoke to two different associates and was assured that the money was mine. I asked specifically if it had cleared the issuer's bank and was told yes. The money was mine to spend. So, I did."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0843b429631543b69c51a2c0d88f6e89
encoding: FLOAT32
metadata:
{"chroma:document": "I went through the drive-thru at Bank of America to cash a check like I usually do. A cash that was issued from their bank and they're trying to charge me $8 on a $60 check and the check is issued from their bank. Is this not illegal or what. The last time I tried to cash a week ago a bank in Newport charge me $5. Prior to that I was never charged a dime to charge to cash excuse me a check from a bank that it was issued at. That's got to be crazy legal. What in the world. Really $8 on a $60 check issued from Bank of America. Trying to cash it at Bank of America and they charged me $8. What a crime right in front of everyone..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a022b1cca6943f9886a76ce84823005
encoding: FLOAT32
metadata:
{"chroma:document": "Attn: Bank of America is an unsafe place to bank and keep your money. They gave someone a temp debit card in Arizona to my account. This someone proceeded to withdraw all of my savings to a total of 16500.00 and spend $5002.27 on a Gucci bag out of my checking account. The bank gave me the $5002.27 back but refuses to give me the rest of my money back though I have a police report and proof that it was not me. I keep calling and talking to the fraud department but I keep getting the run around. I am hoping taking this to social media will make them take notice and actually do customer service and do what is right! Please share and help me make this bank take notice. #Bankofamericastolemymoney #Bankofamericacustomernotsatisfied"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8733f583dc294ede842a568149501cff
encoding: FLOAT32
metadata:
{"chroma:document": "Three years ago, I spoke with someone from customer service about a late charge that I incurred. I had been out of town for three weeks for my father's funeral and in my state of mind at that time, did not remember to pay some of my bills on time. The rep on the phone kept insisting that I give her my father's name, which was bizarre. She said that she wanted to verify his account. I told her that and he had no accounts with BANK OF AMERICA and even if he had, she had no authority to discuss them with me without a power of attorney. She told me that she would remove the late charge as a first-time courtesy, but something about that interaction made me uneasy and a few days later, I decided to follow up on that phone call. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a7deea9a8796431d8e8f5ccae42f86c1
encoding: FLOAT32
metadata:
{"chroma:document": "On Monday, September 18th, I initiated a pre-approval process on Bank of America's website requesting approval for an auto loan. BOA advertised low percentage rates based upon my \"Gold Member\" status with the bank. After receiving the rates through an approval portal on their website, we were guided to call and speak to a loan officer with their loan department. On Wednesday, September 20th, my wife contacted the loan officer that was assigned to the loan. We (my wife and I) had already had a vehicle designated for this and we discussed all the terms with them. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db5955eb020e4f5884412df8f4cb0361
encoding: FLOAT32
metadata:
{"chroma:document": "I have been on and off with BOA for many years. I opened my first account in high school and used it until my junior year in college. That is when I started noticing all the BS BOA tries to pull on people. I originally closed my account in college because my account kept saying overdrawn even tho I wasn't the one who was overdrawing it. Whenever I asked BOA about it they would lie about a bunch of made up fees. This happened very very often. Fast forward 4 years later and I reopen an account with them because I was clearly having a lapse in judgment. It's the same BS 4 years later. This time I don't leave over a certain amount in my account and thankfully I don't. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4dbcbbdc8d654f3a998984417ea84c8e
encoding: FLOAT32
metadata:
{"chroma:document": "I have a BofA credit card, and was late in my payments, yes I admit that I had no work and was unable to, so when I recently put some money into my bank account, to help cover some of the delinquent payments, the recovery dept on a Friday pm goes into my account and withdraws $2,100 all without tell me. Now while I understand that they CAN do that, the fact that they do it WITHOUT notice and without any advance warning merely cause me to needlessly overdraft the account as I was unaware of their transactions until AFTER it posts suddenly to my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 22d54bdbf4ef4f089ffa0b5f194bc23e
encoding: FLOAT32
metadata:
{"chroma:document": "I have an unpleasant experience every time I go to this branch, Lincoln Park, Mi. The branch is always short of employees and overwhelmed with frustrated customers and of course it takes forever to get a simple transaction done but the manager walks around like a headless chicken (acts like not seeing or hearing the frustration of the customers)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ba21660d864a45d28dcab10aebc26c63
encoding: FLOAT32
metadata:
{"chroma:document": "They always find a way to charge overdraft fees of $35, it's business for them. I always make sure I have at least $50 in my account to prevent overdraft and severally I would wake up to find out that past payments that shows cleared in their app didn't actually clear until days after and then they get me again. I called them and they tell me that their phone app is not as accurate as their computer app which is why processing payments don't show up on the phone app. How is that my fault?! Bank of America is fraudulent."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b105dcec2d94386a104f42670270892
encoding: FLOAT32
metadata:
{"chroma:document": "Was a BoA customer for 12 years. Had credit cards, checking account, brokerage account, Business account with them. They sent a compliance notice to verify citizenship status of my spouse and his work location. Given that this was not something we could update on the account profile and holds to the compliance line lasted 60+ minutes, my husband went into a branch and provided all the requested information and was assured that everything would be taken care of."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a19aec62579d4feb8cf46f0d2d8b58a3
encoding: FLOAT32
metadata:
{"chroma:document": "The customer service and the employees are great, very friendly and easy to deal with, any problem I had was taken care of. I was hacked and my money was available the same day, I will not bank anywhere else!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0128bf3578104b53ad7064c787b2cb36
encoding: FLOAT32
metadata:
{"chroma:document": "I been seeing \"service fee\" on my statement and for whatever reason, I started really looking into it. I went back as far as a year that I been charged 12. So I called and found out if you don't carry a certain balance or a direct deposit of AT LEAST 250, you get charged these fees. I understand that the bank has to look for ways to make their money but no one cared enough of me as a 12 year customer to make any awareness to me that I should deposit just 50 more dollars to avoid the fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b0370253249247a98cba06a069d4db00
encoding: FLOAT32
metadata:
{"chroma:document": "Although Bank of America provides a wide range of financial programs, they are lacking in customer service. We live in a small farming community and in the last 12-18 months, they closed two branches which leaves only two branches serving their customers. The result is that there are long wait times to speak with a teller or representative and when you express concern with the lack of customer service, their response is that Bank of America is forcing their customers to use online banking and ATMs for all of their services. Sometimes the ATM or online banking services can't provide what you need."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 52bc5ef186ce44c5bf346276bf45b7bc
encoding: FLOAT32
metadata:
{"chroma:document": "I have always had good service with Bank of America and have used them for years. They are always very helpful and answer all my questions. They are conveniently located wherever I have lived. Calling me if they detect a wrong charge or something else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3e1bc15e3b254e5892ff1d116c65fd9f
encoding: FLOAT32
metadata:
{"chroma:document": "I will never ever bank with Bank of America again. They are awful, they overcharge and put me at risk. I will never ever do business with them again if I can help it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e576f77e96842cdb69965407132515c
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America or as some call it BOA is an awesome bank to work with as they truly watch out for their customers. I'm sure other banks do as well and I really can't compare them to others as I've had BOA for many years now. That alone should speak for itself. I highly recommend them for your banking needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7048d87a8bf0449fbad4c24f7c81ee21
encoding: FLOAT32
metadata:
{"chroma:document": "First off, their fraud department sucks. I deposited a check and after a couple of days it being cleared by Bank of Leeches, I asked them to investigate because I am not sure about the validity and they confirmed it was 100% legit. After several days the check bounced and when I called them they said they didn't confirm it was valid. Gave me the runaround. I lost $1200 to the scammer then these leeches charge me $12 for getting scammed. Haha. Freaking blood-suckers!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e6286822054b456bb89ebdfb5f3e483d
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America has excellent banking features but its investment prowess is somewhat limited. Local managers have been helpful on a number of financially related issues though."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e239ec1c0144ea08efe51eb77977325
encoding: FLOAT32
metadata:
{"chroma:document": "I've noticed that the BOA locations I've visited last no longer have their drive up teller windows open. When I questioned why, I was only told that the bank will no longer be using them. Big mistake!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ec3ebd69402f4474b4298181eb716c33
encoding: FLOAT32
metadata:
{"chroma:document": "Been with them forever. No problems and if there was a problem I am confident they would handle it perfectly. Always easy to do business with and very consumer-conscious."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 537337f9dcaf4edf81fca78a37273f54
encoding: FLOAT32
metadata:
{"chroma:document": "I brought a check to be cashed and the bank tried to say I made the check. They found out it was real and cleared. Still wouldn't give me my money after 6 wks. I had to close my account to get my money. Never got an apology."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef79ccbd4fa94230b1360fcb7267d79e
encoding: FLOAT32
metadata:
{"chroma:document": "BofA has credited my account while working on a fraudulent charge. Reversed an overdraft when I or a company made a mistake. I am completely confident making online purchases and shopping out of area. Only complaint the Merced office, gets zero stars."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed61b5ea143a4fa69afedeb585a38978
encoding: FLOAT32
metadata:
{"chroma:document": "All of B of A customer service rep's are clearly professional while logically caring more for their customers (like being a psychologist). Many customers are stressed with possibly credit card problems, and they fully care & assist with other oncoming recommendations."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6267bf43916d4a52a1fd79c6edbd7ff9
encoding: FLOAT32
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{"chroma:document": "They use to be a great bank. I loved the easy access to deposit at the ATM machine. Then they started letting companies I didn't even authorize to take money from my account. When I complained it was just a lot of excuses."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8215c82cb2d4e03892777d994ed222b
encoding: FLOAT32
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{"chroma:document": "Our branch has terrible service. In general it is too hard to do business with them. We only keep an account for when we are away, mostly in a foreign country or place that doesn't have other banks. We use our US Bank account for all other purposes because they have better service and better and easier to use online."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5e4638e391df4d1cb0f0e4a12032e78a
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{"chroma:document": "Try your best not become a victim of identity fraud! It has almost been a month and I'm still recovering to fully recover my account. I was told on 16 Aug '17 that my name on the card was too long so they didn't ship the card. So, that day a new card was shipped. I picked it up today on 20 Aug '17 and then I tried to activate the card and it didn't work. I requested to speak to an associate and was informed that the card that I received was cancelled. Now, keep in mind, on 16 Aug, they told me that my card didn't ship because of my name was too long on the card. It's going on three weeks and I have yet to receive all the benefit of using my banking account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f1abae7c0a1c4b10974925c1e3ec3fdf
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{"chroma:document": "I really like this bank. They take security very seriously. The moment my card is used at any TYPE of store that I haven't been to before - my account is quickly frozen and sends a link to my app asking me to verify if I just tried using my card or not. Once I say \"yes, it was me\" the account is immediately unfrozen."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa5cdb2f47a34687910c184e083d7e54
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{"chroma:document": "The online app is great. It is very easy to check my account, pay my bill, check my statements etc. On the phone customer service is courteous, knowledgeable and quick to respond to my concerns."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 11e485e1a08d4932a750b93d00485aa9
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{"chroma:document": "There are no local offices. I've had trouble getting any cooperation from them in the past especially when it comes to withdrawing your money... Typical big city bank... Cold and impersonal. Stick to local banks and avoid these guys."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 74a367763d6f438e9174636a8039f8d2
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{"chroma:document": "Bank of America is a great bank. They are very supportive of their customers. There is easy access and they are able to support you in every customer service accommodations that I have needed over the past 10 years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f61c0c60b2e4664aecd6764bd143cf0
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{"chroma:document": "I've been at this bank for over five years. I've had great experiences and how to get the best banking experience. At any time when needed I've been offered support for anything that was needed. I always experience professional and polite personnel that's willing to assist either on the phone or in person."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 01a194b8e23045ca838214e14c45cfbf
encoding: FLOAT32
metadata:
{"chroma:document": "Overall, Bank of America is a good bank. The folks at different departments do not communicate well. EBanking is great. Secure. Tellers are mostly friendly. Very long lines most of the time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 066b8b7edad341399ffe5a9f89d5e170
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{"chroma:document": "I previously banked with Chase and switched to Bank of America some years back. I normally do all banking online including bill paying. Bank of America's website is very user-friendly and secure. I always go to a branch office whenever making a deposit. The associates are always courteous and very helpful. Bank of America is tops."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3fb2668e1d254ab988313b2baf3319b3
encoding: FLOAT32
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{"chroma:document": "You have to make an appointment to talk with a banker. The banker tells you all these things that they can do for you to get you to invest and most of these perks change or are discontinued in less than 6 months. They tell you they will follow up with you on x, y, z, but it never happens. Ends up feeling pretty impersonal and there goes the trust!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e1d8d3ab9464422813ae3c56913f2df
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{"chroma:document": "BofA's services are typical of the banking industry - very little to distinguish between the brick and mortar banks - as are its fees which are exorbitant for what they provide. BofA doesn't value loyalty. They jacked up my fees after nearly 20 years of patronage. We've closed all but one checking and one savings acct. and will close those also soon. We'll go with an online bank for better value and greater convenience."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e67a56183cc04d3598edffc04947e7a7
encoding: FLOAT32
metadata:
{"chroma:document": "Fraud detection is excellent and otherwise accurate at Bank of America. Tellers are also friendly on the rare occasion when I have entered the bank. But didn't like the credit card experience so I closed it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4db98a6a3e764e5785e8b74a1912f95b
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{"chroma:document": "One can take a check into BofA, written on a BofA check and they refuse to cash it unless you have an account there. Tellers are rude, non-negotiable with bad attitudes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66d73e60940f42659bf3f72ca0d843e1
encoding: FLOAT32
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{"chroma:document": "Hi, first this is the first time in my life writing a review... well I really don't wanna do it but I found myself obligated to share it with anyone who had or wanna open an account with Bank of America. After many years with this bank I went to withdraw some cash & because I don't have my debit card I was asked to provide ID & SSN. Well I did, after that the teller started looking at me and calling others employees, few minutes later her manager approached me with anger and said to me you need to sit and wait for me... well I started getting nervous because she was talking to me like a suspect or a thief... when I refused to give up my turn she threaten me saying that she will call the police on me & get me out. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e597ad02daba4e52bd65fbc3604e2830
encoding: FLOAT32
metadata:
{"chroma:document": "BOA is my bank. I would leave except since they are a national and I expect to move to another state within a year. So it will make the transition easier."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2f5d8543bf364bc5930e484624fcc230
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America repeatedly took money out of my account and never given a cause as to why. I lost several hundred dollars. The worst bank I have ever dealt with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bc6c238607564d2ca05cd6e43e36a5ea
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{"chroma:document": "The 2 banks in my small town almost always have a lengthy waiting line, and in one there are often mgmt bankers sitting/chatting at leisure. Worse, when I tried to dispute an unfilled repair I paid over $200 for using my BofA/Visa card, the bank's dispute staff were clearly pro-biz. Would not reverse the charge even though I had provided exhaustive documentation timely. I am looking to pull all of my accounts, perhaps go with a credit union."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b8bd583665d34661ae082eaa8c7cf519
encoding: FLOAT32
metadata:
{"chroma:document": "I had an overdraft fee and called customer service and Amber listened to me. Got her supervisor to return the fee so I was now in the positive side. It was not my fault. A company took out a charge 3 times instead of once."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 78cde850d6b5416ebddc998b5c33374c
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{"chroma:document": "I've banked with Bank of America for over 15 years. Customer service is always impeccable, they are helpful and friendly, always easy to solve any problems or questions. Their fraud systems are non-intrusive and make you feel like they are looking out for your accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2b5e063b42334813baaccb6896d6205e
encoding: FLOAT32
metadata:
{"chroma:document": "Customer requests for research older account information very poor. We like BOA primarily of their branch locations in both locations where we live (about 1500 miles apart)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 80ae387a01e04e60aee0306cd835c0a3
encoding: FLOAT32
metadata:
{"chroma:document": "It is a poor bank to do business with. We lost our home with them in 2009 and they would not help in any way nor would they help with any ideas to help us save our home of 25 years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3be9570f7337431e8f50deb2b526d047
encoding: FLOAT32
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{"chroma:document": "Moved from Wells Fargo to Bank of America 1/2017 because bill pay was tying up funds for over a week before payee received credit. BoA is better at 2 days. The main complaint is access to a real person. Online chat never available for account questions. E-mail answers so far appear that they do not read question, or wish to avoid e-responses. Poor customer service in this era of digital communication. Being disabled, an appointment at bank is not desired, but is obviously the direction the website pushes toward."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c1d04a25c30d4717b783bba96fd9e620
encoding: FLOAT32
metadata:
{"chroma:document": "I have found that the customer service is friendly, helpful and makes an effort to solve problems. The web interface is clear and useful. I also find the app very useful for making depositing, transfers and quick bill pay."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e89abb965294bbb99335c1dff221b04
encoding: FLOAT32
metadata:
{"chroma:document": "I love that they keep me informed on my account as far as what I have, when I am below the amount set in my settings, what I need to do to protect myself from overdrafts, and a financial adviser to help me plan for future savings."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2ac4a5a75b8042c9ac6811359dc8d88e
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metadata:
{"chroma:document": "Generally customer service is adequate to good; sometimes there are long waits on the phone, branch is understaffed and they don't care -- all said I really like their online banking and that I can make an appointment online. I focus on the good things they have rather. It's more positive than not."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e64dd36c3b8c4699b18fb2adbbe0d6c1
encoding: FLOAT32
metadata:
{"chroma:document": "I don't like this bank. You can look at your account and certain charges are there, then you look at it the next day and they have the charges coming in differently. They can't wait to charge you for being overdrawn, and rarely ever pay the check for you even though they know you have direct deposit coming soon. I\u2019m changing to Aspiration bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f2265f6cebd40a98ecc9409dfba5a13
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{"chroma:document": "Highly secured branches, the staff follows high strict codes and the only branches with safe deposit boxes. That I loved very much, also they still have four outside drive throughs and a lot of parking spaces. When entering the branches they always have someone to greet you at the door and they will escort you to the person that's going to assist in your banking services."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2b7058b355ea44a5865cd2ac4deb14c6
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking with Bank of America for over 5 yrs. They offer free checking and go above and beyond to keep your money and transactions protected. I would not bank anywhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5174a95d51f4481c8cae190358ae051b
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America has grown too large to be a personal business for the small guy now. By nature, its interest is in large money in large business and institutions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86f87f0ceb4d474f82aef0f862e88b7d
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{"chroma:document": "During my lunch hour I went out and used my debit card. It was only about $20.00 charge, by the time I got back to work, got a call from the bank telling me that someone had charged $150.00. They wanted to know if it was me, my reply was no. They took care of the problem right away."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81f46b1630104976bfc00d5d0af78844
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{"chroma:document": "My husband was a victim of ID theft. BOA was one of the accounts that was set up in his name fraudulently. After months and months of talking to BOA, being on hold for up to an hour on most occasions and filling out the appropriate fraud paperwork, BOA still is harassing me about payment. I have police reports I have filed for ID theft and BOA STILL will not leave him alone! I called to ask for a fax # for the fraud dept so I could at least fax over proof of the police report which by the way is the wrong number! I called numerous times to get the fax # and still given the same wrong #!! So I spoke with the police dept and have obtained a lawyer to file harassment against BOA. We are sick and tired of still getting calls after numerous attempts to advise them to leave him alone and PROOF that he did not open the BOA accounts!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 24a7e393b3fb48f1ace8733d9347e467
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{"chroma:document": "I was a customer of BofA since 2 years and they all of a sudden closed my account without any notice and they would not tell the reason nor they would return money present in account. Never go for BofA. Hopeless bank. Can anyone help in anyway in filing a case against BofA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57bfe28adaa8471289df422602d8de30
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with this bank for years. Never had any problems. They usually find problems before I do and are on phone letting me know. Picked up activity of someone purchasing items in Europe with my card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cc858c5d97714c4e84dd545801a128dc
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{"chroma:document": "The fees charged by Bank of America for accessing my own money (limited ATM usage) is frustrating. Also the minimum balance fee on savings account is $5 a month. Just unnecessary and greedy. The middle-class struggle enough with no cost of living increase in pay for the past 20 years. The expenses go up but pay increase is minimal. So these fees just add to the difficulties in keeping up with inflation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 02fabc3d60ff45e896a336ae081bb393
encoding: FLOAT32
metadata:
{"chroma:document": "We have been with them a number of years and really have not run into any issues which could not be corrected once brought to their attention. They are now very much into good customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 16e98541c2ff448fafb52b41b9b963bf
encoding: FLOAT32
metadata:
{"chroma:document": "Security is very important to me and the bank. Staff is very good about explaining every detail of banking and savings deposits. Love the pictures on the banking cards. No other bank does this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ce4d78f27cf64fe680d6d1460f790289
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America appreciate loyal customers. Great CD rates, excellent customer service and very security minded. In my view the best bank there is."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2bb4400359b642c798bef318c7ed827f
encoding: FLOAT32
metadata:
{"chroma:document": "The interests on checking and savings account is just terrible compared to online banking. The minimum you have to have in your checking account in order not to incur any fee is just ridiculous. Bank of America used to have free checking account, but not anymore."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5b6f6960ee6e4a16b4a5bac12bcbc301
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{"chroma:document": "As the executor/trustee I have been trying to close a trust account from my mother's estate for the past 5 months. The entire chain is so incredibly incompetent from the BOA branch manager in Palm Bay FL to the BOA Enterprise Estate Unit. I don't know how many branch visits, letters and phone calls this has taken over the past 5 months for the grand sum of $900 and it still has not been resolved."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Very poor service at the eaves location on in Crystal City the Bank of America. Sitting in the Drive-Thru for like 25 minutes before they turned on closed line sign. Manager came out to help me but should have told us the line was closed way before we set an alarm for 25 minutes. Very poor customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e64a73c0f0f445e78a2e98bae1796d4c
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metadata:
{"chroma:document": "I really like the speak to a teller feature at Bank of America. The tellers are nice and know what they are doing. Also I can cash my check even when the bank is closed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4ae01a1e7dd452a80d949cf5b2753e1
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{"chroma:document": "How things have changed over the years. B of A's \"customer centric\" business plan is now distinctly unfriendly to the average consumer. Fees go up, services go down without regard for customer loyalty. My Mother was a customer for 70 years and even lent the bank overnight moneys in the form of bankers acceptances, but, the present era presented and they were charging double digit fees for her basic checking account even though her income deposits and bills were automatic. Shame. We have now banked with Wings Federal Credit Union for decades and love them. Great service, no fees, even notary and medallion stamp service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6afe7e03f59446ffb5c00f0c17eb9f31
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metadata:
{"chroma:document": "Not very helpful, poor customer relations, bottom feeder bank. Looking out for share holders and bottom line not their customers' interests. Looking to refinance but due to been unemployed for two years, still yet still made my payments. They will not refinance until I have been employed for two years with my new employer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 224cbef8a0754b099a69cbe474d9a98a
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{"chroma:document": "Bank of America has closed offices in smaller towns and cut out Saturday hours in many locations. This causes hardships for older individuals who prefer to do banking \"face to face\" and are not tech savvy. The wait times in branches tend to be long at times with only one or two tellers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4337b95f1df1477185a3efde27a7301f
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{"chroma:document": "In 2013, my son was attending college in West Virginia. He was 19 at the time and I had a joint account with him so I could monitor his spending. As I do every morning, I checked the accounts and found a negative balance of $888,888.000 pending. Wtf! I went through the transactions and saw someone deposited $1500 2 times in the account and then withdrew money out. They went to a Rite Aid and spent over $500 dollars. They also made other charges and tried to withdraw a ridiculous amount of money. I found out that they wrote fake money orders and deposited them. All these happened overnight in NYC. I live in PA. It started while my family was at dinner celebrating my daughter's birthday (my son was there). After dinner, he left for school. Well I called BOA immediately and told them what happened."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ba7eae616f849a6a2812a524ae52b3b
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is the average bank. Although it does beat US Bank by far. It's not much different than a lot of others out there. I will continue to do my banking here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2372bd5ec0ef4611a4cba00886c0f5de
encoding: FLOAT32
metadata:
{"chroma:document": "Luckily we live near a brick and mortar bank with employees who are willing to do their jobs well. Online does not \"do it for me\" as I am a senior and I prefer a human being to the computer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 41cadf21ee20464897f0ff938e80525d
encoding: FLOAT32
metadata:
{"chroma:document": "Fees and fine print, sort of like going to bed at night and being afraid of leaving your wallet out on the dresser. Seems to always be some new angle."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e0cd0538bb5410890a0377711219d6d
encoding: FLOAT32
metadata:
{"chroma:document": "When there is a line and you see tellers walking around not helping out it seem like they do not care about your time. My time is important to me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Sometimes it's just the little things that add up, like quickly returned phone calls and knowing my name when I walk in the door. I've been doing business with this franchise for 30 years, granted the name has changed a few times but the treatment of its customers is top notch. Would recommend this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c4f3d8d24855430fa5da14fc7a63331f
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{"chroma:document": "Bank of America is convenient because they have so many locations. They do a good job, not great job. And I don't fully trust them because of past abuses by BoA and other big banks. That's why I also keep a credit union account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e246872b54342b493eaff7a119783c3
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{"chroma:document": "They purposely stole our home, we were never late on 1 payment. We bought our house in 2001 putting $100,000 down to find out they have us buying our house in 2003 so there\u2019s 2 years of payments missing. Have all documents of proof so I can back up what I\u2019m saying. THIS IS A SHORT VERSION, THERE\u2019S WAY MORE. WATCH THEM."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ee1caca9084e477fb69b21216ecebddf
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{"chroma:document": "When I call BoA I usually get great service with the first rep. At my local branch they are always very polite and helpful. I know they get bashed in the press, but I've been a member for a long long time. I am happy there."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76f56aa566cb4ae6a0e14ada71d62696
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{"chroma:document": "Bank of America has stopped all drive thru banking at all locations in Chicago. Idk what they are thinking. They have spent the money on building them but now make you go inside where there are fewer tellers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e23fa0dc882406a86b4d8a919767e8c
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{"chroma:document": "They try to rake you over the coals any way they can. They hold your money for three days before they credit your account. I am in the process of changing accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bef13b87ef184f9f93b3bfd1cd348420
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metadata:
{"chroma:document": "Takes too much time for customer service to respond. A better solution would be for the bank to act promptly to stop payment when there is a problem. After a full investigation is completed it is then possible to make an evaluation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ae117e36de247ecb8594cb27dc071f2
encoding: FLOAT32
metadata:
{"chroma:document": "I love being able to bank online! I'm able to download all my transactions, use the tools to create a picture of what I'm spending and categorize it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c8f5fe1b60d4bb7aef919e095156932
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{"chroma:document": "I moved and my payment went behind only one month and they blocked my equity line after years of being on time. I was also bounced around from one agent to another and still did not get it straightened out. I have good credit and it did not make sense."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff2b4b4cd9e54143b52dc9d369f26b3d
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{"chroma:document": "I enjoy my bank. They are easy to approach with questions you may have and the staff is excellent. And if one branch does not offer what you need, they refer you to another branch. If tellers are busy they have someone that meets you in the lobby and begins to help you with the issues that you have."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6c73852ec06749708b4cdec84371b2b4
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{"chroma:document": "Been using B of A for over 10 years. We loved that they have a relationship with Barclay's bank while we were in Europe so we could access our bank account without fees. The customer service we have received over the years has always been great."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c9aafc6ee3247c69c0a2757a5764ef8
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metadata:
{"chroma:document": "Bank of America is the best bank for me. I got my first bank account at Bank of America at age 19. I was in the Navy and they helped me to get direct deposit in a couple of days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 71e839bde1e34e2f900ccbce9dc203cd
encoding: FLOAT32
metadata:
{"chroma:document": "I like to have brick and mortar locations, but the customer service at the branches need improvement; short on staff; causes long waits and irate employees because of the vocal irate customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c0125fb325a24e94a2dae51652b0bf86
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metadata:
{"chroma:document": "BA has always been there for me no matter where I've traveled even when I have super problems with the changeovers in their new computer system which I totally abhor but then I'm working on it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: edb9170398544b0ab00e637db0be1044
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metadata:
{"chroma:document": "Sandra ** a manager from the Legal Department of Bank of America was the most disrespectful, rude and unprofessional individual I spoke to. I explained the nature of my situation trying to obtain a satisfaction of judgement for a debt I paid off with BOA and she showed no interest in trying to assist at all. I called in to check the status numerous times because if I didn't get this resolved I wouldn't be able to close on a home I was purchasing and had the possibility of also losing my deposit as well. I am a customer relations manager and know there are processes but I am also aware that speaking to a customer who has been polite and patient in the manner that she did was totally out of line. I will go on every social media outlet to make others aware."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6c1c0d435ab743d9b669655302a55d8d
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metadata:
{"chroma:document": "I can't believe this just open this account, had a check for 100.00$. Deposit 40.00$ and they forgot to give back 60.00$. STUPID PEOPLE AT THE DRIVE THRU. I didn't realize until I got to the restaurant because I was there. Someone else did it for me and it was in a envelope so they would have not Known... Easy 100.00-40.00=60.00... A 7 year old knows this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b22f7092fa94494194bebbfba10657e3
encoding: FLOAT32
metadata:
{"chroma:document": "So I get a call that my account is 60 days late. I have not had a late payment in over 10 years... I take my credit very seriously. It's a total scam, they know we are too busy and can take advantage. I then paid the card and closed it. I no longer have any BofA accounts and very happy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d23346c661a0481d9e38868107171004
encoding: FLOAT32
metadata:
{"chroma:document": "Pleasant staff both online and in person. They are also knowledgeable. Online banking and daily account emails are always helpful. There are several locations near too."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d239f065fc544ac9a769ad1d7b635635
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metadata:
{"chroma:document": "I have been a customer of Bank of America for many years. The customer service is great. Agents make every effort to resolve customer issues. Customer service is equally good in the branches and in phone inquiries. Very professional and well trained."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81e5dacf955d49378aa5618ede780350
encoding: FLOAT32
metadata:
{"chroma:document": "Have been a long time customer and appreciate the availability of locations and online banking. Also have credit cards with rewards. And am able to order foreign currency when needed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 01454558851e48aaa2ac10cec6097496
encoding: FLOAT32
metadata:
{"chroma:document": "My daughter lost her handbag, she got her new card in the mail, we went to branch to activate it, The womens would not help, she was rude. All we heard was, \u201cI cannot do this, I cannot do that.\u201d I find it hard to believe she is the first kid who lost a debit card. My daughter went back on her own the next day, the womens laughed at her. Bank of America Foothill ave, Arcadia CA, Worst customer service ever. When I told her she can just open a new account in another bank it may be easier, she did not care. I HATE B OF A."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c4fe5497922449a7ab9a25b91351ef9c
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{"chroma:document": "When you go to the actual branch they always try to persuade you to do everything online or at an atm. They ALWAYS try to turn me away. Every single time I travel (even after I place travel alerts) my card doesn't work. The last three times I've gone out of the country my card never works. They block access to my funds even after I told them that I'd be traveling. This causes me to spend a lot of time on the phone with them while roaming. Currently, I'm waiting for a customer service representative. It's been 41 minutes and counting. I hate this bank. I'm 100% closing my accounts here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dd116f6bf7174c79992284e0fc269b1d
encoding: FLOAT32
metadata:
{"chroma:document": "I love the online features. Offers instantaneous access to my money. Chat is available to answer my questions right away. I am disappointed in the actual bank buildings."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e5531f9e8d114affb9212c997f73ef5f
encoding: FLOAT32
metadata:
{"chroma:document": "I am very unhappy with this bank due to excessive fees charged to account. My savings account has been emptied over the last year. I will be changing my bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3024b09c092a4abe8b500ff0c53bf4d3
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{"chroma:document": "I really like Bank of America. My only complaint is my local branch doesn't have a drive thru. It's annoying whenever I have to go there, especially since I'm disabled. The nearest drive thru is not that close. Other than that they are great."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 46695638b1ba456abbd5811b9a04f6fe
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America is less and less customer \"friendly\". Almost every thing is done via ATM or a computer when I've taken the time to physically go to the bank. There are very few employees ready to help and when I've found one, they have to go find someone else because they don't know how to do what I've needed. I personally want a real person to me especially when I go to the bank. They also have too many \"fees\". I've banked with them for 50 years and am now going to PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9293bfc74eb5477ebbcfa3b666be3c5c
encoding: FLOAT32
metadata:
{"chroma:document": "Forget about calling BOA. They just don't answer! I am a Preferred Account customer and have worked with BOA for many years. It is impossible to get through to them online or to get them to return a phone call. Worst customer service ever. I've been trying for two days to get through to customer service regarding a fee that I was charged and now I have to make an appointment for the following day--just to get a callback! And their local branches are even worst. Forget about getting \"free\" notary service--the notary is never there. I tried to set up an estate account for my mom during a time of just having lost my mom, and they are the worse. Who needs extra stress at a time like that? The paperwork is ridiculous and I had to make multiple trips back to the local branch to get anything done. My advice--find another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e2aa020edffb4ad9b76c8da94e7b257a
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metadata:
{"chroma:document": "On 8/3/2017 I deposited $600 into the machine at 38th & 7th Avenue to pay credit card bill. THE MACHINE TOOK ALL $600 and gave me no receipt but a slip saying they could not finish the transaction and did not credit my account NOR RETURN THE CASH. Walked over to the personnel working there, unhelpful. Claimed it was not their problem and said to call the 1800 #. That was days ago. No credit showing up, no call back, no return of my cash."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4108294a4664490d8cf85c3f16228e84
encoding: FLOAT32
metadata:
{"chroma:document": "Beyond its predatory loan tactics, Bank of America couldn't care less about the individual customer. They simply care about their bottom line. I have three accounts with Bank of America and have been a customer of theirs for over ten years. A few months ago, I went into a branch to change my name on my accounts due to my recent marriage. I was told that they could change the name electronically but if I wanted my name changed on my two cards, I would have to pay 15 dollars for each new card. This is absurd. They replace cards ALL THE TIME because people are able to hack their accounts on a regular basis. But, apparently, it costs 15 dollars to send me a new card because I was married. Naturally, I stopped using those cards because the name doesn't match my driver's license."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 294e4f6a1dbc44a59c2d60a3d4210e2f
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{"chroma:document": "We recently purchased a new vehicle with an auto loan from BOA. Within 3 weeks, we paid the loan off in full, or so we thought. We called their automated system and paid the payoff amount given to us by check. A few days later we get a statement showing we still owe money. I called and spoke to 3 different people, one being a supervisor and was told we didn't pay the interest, only the principal. The supervisor was a complete ass, and unable to explain why the payoff amount we were told didn't have the interest figured in. In the end, they made 108 bucks from the $38,000 loan, guess they were a little pissed about that. The payoff being wrong isn't what pissed me off, the terrible customer service and complete lack of intelligence is why I will never finance through BOA again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 92e32940becf44bd92db16603897930a
encoding: FLOAT32
metadata:
{"chroma:document": "VERY VERY DISSATISFIED!!! I used to bank with them years ago and cancelled my account due to the lack of customer service. Customer service at pretty much every location is very poor. Opened my account again since family member bank with them so easier for any transfers. Just cancelled my account again due to such a bad customer service experience, not only that but I guess I can't get paid because they can NEVER cash one of my checks, they tell me to deposit it it'd be available the morning after... Nope it\u2019s on hold for 7 days. Any explanation for this?! No just \"sorry.\" Like that'd pay all my bills. Very sad to know such a big corporation has such a bad customer service and never being able to comply with customer. Let's not leave behind the high amounts of fees they charge for overdrafts. $35 even if it\u2019s for 1 cent."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dbdfebb99f6b430ab1e016590958dab8
encoding: FLOAT32
metadata:
{"chroma:document": "I had the worst experience with BOA since they closed my Checking Account without my consent and they never sent me a letter in the mail at all about it being closed at all. Then I called BOA this afternoon to be kept on hold for a hour to which I was connected to a Customer Service Representative and I wasn't able to resolve my problem at all now. I don't recommend BOA to anyone in any 50 states now. I'm going to sue Bank of America now."}


