# embeddings_queue

created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d698196207d340d08feb77b200c1f200
encoding: FLOAT32
metadata:
{"chroma:document": "It is a HORRIBLE HORRIBLE customer service. O MY GOD. I am from one of ** Countries I NEVER NEVER had this experience even there in developing country. I don't have any words to express this customer service. I try to pay my first credit card bill but I couldn't. Almost due date now. It is very weird. Almost a week now they keep transfer me from one person to another until I hung up the phone. Every person I spoke asked me my personal information for verification and keep transferring me. I spent more than 2 hours today on the phone. You can see the picture but I couldn't pay my bill."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 010f5e41f5b84f63af6e1214f6bfb3d2
encoding: FLOAT32
metadata:
{"chroma:document": "Worst customer service I've had with a bank! They can leave you waiting for hours on the phone then tell you they're calling you back which never happens. Everyone keeps on transferring you to other departments which you wait by each one for hours with no one to help at the end anyway."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 110a072d8ecf4b77bde19399cdb8b28d
encoding: FLOAT32
metadata:
{"chroma:document": "Do NOT ever open a credit card with HSBC. Within 2 months I had fraud on my account, which happens sometimes. The customer service was HORRIBLE. I had to sit on the phone for hours on end, for 3 days, just to get a person. I even asked for managers, and they couldn't get the right fraud people on the phone with me. You will regret ever opening a letter from HSBC. BEWARE and save yourself aggravation. DO NOT get an HSBC credit card EVER!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 35032988185645d89d949e4ffffb33d7
encoding: FLOAT32
metadata:
{"chroma:document": "I opened account online, which took about a month. Was NEVER able to log in to personal banking. Spent countless hours on the phone and via chat. Had to add an authorized user so they could withdrawal money so I could close the account... via chat of course because I couldn't log in. I thought it would be a good idea to open an account with them because I'm moving to London in few months. Worst decision I've ever made."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ce8a36c0152944e3b7b3bac06a39b2ee
encoding: FLOAT32
metadata:
{"chroma:document": "I started the process of opening a simple checking account with HSBC nearly 3 weeks ago. My initial deposit of $3000 was completed and HSBC has taken my money in less than 24 hours of initializing the transfer. It is three weeks later and I still have no access to my account or any of that money. I am now 3 hours into waiting on the phone, after being hung up on twice by different departments and transferred by 5 different people. It appears HSBC doesn't intend to let me use my money or give it back to me. Please save yourself the time and trouble, take your business elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cdedbb03457b4e9c86dea02fc3b845d8
encoding: FLOAT32
metadata:
{"chroma:document": "On 7 March 2018, I applied for a checking account online, after a few days they requested some documentation to prove my identity which I gladly provided, after a few days I called to get the status of the account and the customer service did not know what was going on so they kept transferring me to their online fraud department or something similar to it. The thing is they were blaming each other for the account not being opened, after about 3-weeks of opening the account, they still not know what was taking so long. And apparently there were two applications at once, so that's when I decided to cancel the application process and asked them to refund me the online deposit I made in order to open the account. To this date I have yet to receive my $100.00 refund."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5612b5427f1943f594c5cbfcb7cb2925
encoding: FLOAT32
metadata:
{"chroma:document": "It has been several weeks since I began the process of opening a new checking account with HSBC. I have called multiple times to a number in NY and after being placed on hold for up to a half hour I get a person in their so called fraud dept who has poor skills in determining why I am having such difficulty in setting up the new account. I have scanned both driver's license and U.S. Passport a couple of times via Gmail and they respond to me that it was not delivered. They have never called me to inquire why my account is taking so long to set up. Oh really, I have documentation that it was received. So my next best option is to cease trying to open an account as it is probably a prelude of things to come with my dealings with HSBC. Forewarned is forearmed in the banking world."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 189a2022bf7b481dab3bab0238a2cf76
encoding: FLOAT32
metadata:
{"chroma:document": "I am BEYOND frustrated with this company. NEVER in my life have I had to deal with such incompetence. I cannot even link my checking to my account at HSBC to pay my bill. No one will call me back and no one knows any answers! Weeks have passed and they have not fixed the problem. They have lowered my FICO score because of this and I am so upset. Now my credit card account is completely frozen. Never do business with company - they are beyond awful and you cannot get anywhere by communicating with them as no one knows what they are doing. They don't deserve even 1 star!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 37e519feea8f41c4a626cea8c37544c6
encoding: FLOAT32
metadata:
{"chroma:document": "Customer service is just so unprofessional. First of all, trying to get a hold from a representative takes over 30 minutes most of the times. In addition, they\u2019re so incompetent to resolve any inquiries that I may have. For instance, I\u2019ve been calling for about two weeks in order to know why my credit card is not working and either I have to wait or speak to a representative who doesn\u2019t speak English fluently. It\u2019s been three weeks and my credit card still doesn\u2019t work and nobody from HSBC can\u2019t solve this issue. At this point, I\u2019ll stop banking with HSBC and of course complain with the BBB."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 56bd4812acbd47a39ef51dc373130667
encoding: FLOAT32
metadata:
{"chroma:document": "HSBC Milpitas, Horrible service - This is my first time in my life to write an only one star. The teller is significantly incompetent and the manager is a person who does not qualify as a \"manager\". We are there to ask a simple statement. First of all, the teller did not know how to print out a simple statement and blah blah blah told us to wait. Then the manager pissed me off and said to me that she need to talk to the account owner not me. Well, even though I am not the owner but I am a live-human being being there for help. She couldn't show her respect attitude, instead... I was so regret to encourage my husband to open HSBC account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 28ac7e2a60a345ce8322f3be703f44bf
encoding: FLOAT32
metadata:
{"chroma:document": "I am very sad to the HSBC suspended my account for no reason. Now is 8 weeks. I can not access my business account or my money. When contact HSBC they refused to speak to me. HSBC requested prove when the money comes from and I did supply all evidence. I keeping called, visited the branch, emails, send a letter and still refused to reply me. HSBC keeping receives money from my customers for self. I have requested all my money my business account and will found another bank. I want to take legal action to HSBC from discrimination, and keeping money from my customers. I am now going to the hospital due to the stress HSBC. If you know any civil laws can help me I will be much appreciated!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 14eea5cadc534e2bb8dfa3ab201d137c
encoding: FLOAT32
metadata:
{"chroma:document": "HSBC bank. The following is my humble opinion and what I believe: I will never open bank accounts, credit cards etc. with HSBC. They are one of the worst banks I have ever dealt with. The online process to open a simple bank account took me about an hour and a half and it\u2019s still not finished I Believe the bonus of $350 to open a bank account was a bait and switch scam. Calling customer service about five or six times all calls went to the Philippines with people barely speak English and they sound like five in a closet. It\u2019s so noisy. Very unprofessional bank experience I had. What a disgraceful bank I believe. Then days later five days later I went to branch to remove my $10,000 they're holding hostage is unbelievable and I got told I can\u2019t take the money out after wasting another hour in the bank with clueless people who blame online banking as the issue."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dbab7bea4f024b0e9a1450e200e0037f
encoding: FLOAT32
metadata:
{"chroma:document": "After being an HSBC UK customer for 8 years, they froze my account for being inactive/dormant after a few months (I hadn't used it in a while), and also froze my telephone banking for some reason. I don't currently live in the UK, so could not go into a branch in person to \"verify my identity\". After calling for 6 months and repeatedly asking for a letter/code to unfreeze my telephone banking (in order to then re-open my dormant account), no letter came. When I called, the customer service agents could not confirm the address they were sending the letter to for \"my security\", because my telephone banking was frozen. I would later find out that they were sending the letter (WITH SECURE INFORMATION) to the wrong address. But they could not tell me this. If this sounds Kafka-esque and ridiculous and illogical, trust me, it was."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 90f9dc16cafc43e2a33988712f79aaa7
encoding: FLOAT32
metadata:
{"chroma:document": "I found HSBC very difficult to navigate. I organised a savings account with intentions to save with a new job. I attempted to set up internet banking and was unable to. It turns out I was meant to be sent a security device when I opened the account. I asked on multiple occasions to send me the device and it continually got missed and didn't happen. Eventually I have decided to close the account due to being unable to access online banking as a result of no security device. Trying to close the account has been a ludicrous effort. I have sent the correct paperwork and then after receiving it they send me a sheet to confirm my signature."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 03412df899d84403b36ebc925d4781f7
encoding: FLOAT32
metadata:
{"chroma:document": "I went to purchase lunch. Card did not work. Called HSBC and was advised needed to verify transactions after I had been with them for a month at that point. Waited on hold for 25 minutes that the place gave me the food for free. About 1 1/2 hour later spoke with Fraud. They asked for my passport number. I have never had a passport. I signed up with state ID. Resubmitted same info over the phone. Thinking all is well. Long story short I asked for my application showing I selected passport. They denied that. They stated they are closing my account and will mail my check and I should receive it within 7-10 business days. The account is still open and blocked and they give me a different time frame each day I call. I have filed a complaint with the BBB as this has cause all my bills to be late. I had to borrow money. Incurred late fees on rent will be $180. It's embarrassing to not be able to handle my business behind this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cd1c1a9426234b1f930b23f1efe4cd59
encoding: FLOAT32
metadata:
{"chroma:document": "I just opened a credit card with HSBC. Made my first purchase and got a fraud alert which required me to call a call center in India that could hardly speak English to confirm my charge. Made my second purchase and AGAIN got a fraud alert which required me to call a call center in India that could hardly speak English to confirm my charge. It's absolutely ridiculous that I can't use this card without getting a fraud alert for every purchase that I make. If I have to call India to confirm every charge, this card isn't worth my time or aggravation. Upon using my card the 3rd time, it's now been declined and I apparently can't use my card at all and I'm getting damn sick of calling India. What a joke of a bank! I will never use this card again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bcb710a5b9dd4ecfb9138c01d8e685ed
encoding: FLOAT32
metadata:
{"chroma:document": "A living trust acct was set up years ago at HSBC by my mom with my brother and me as the trustees. For many years I deposited funds and withdrew funds from this acct. This past December my brother and I agreed to withdraw all funds and dissolve the acct. HSBC barred us from withdrawing our funds. My Trust and Estate attorney spent 2 months representing us and dealing with the legal dept of the main branch with countless phone calls and voluminous paperwork. We were barred from removing our funds until my attorney finally prevailed. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b3f878269b641a3a94a361eb9287764
encoding: FLOAT32
metadata:
{"chroma:document": "They have this really policy that to use the APP you need to have a PIN number that they give you and that is fine. Now the problem is they send the PIN number through mail a couple weeks after you have your card. I called customer service to ask for it, they can't help... And all they can do is to give you a temporary Login ID and password until the PIN number arrived in the mail. The customer service... I would guess they are from outside the States so a bit hard to understand and the quality of the call is terrible. They also transfer you 2 or 3 times to the wrong department. Then after you wasted 20 minutes talking to the wrong people they still unable to help you. I'm just gonna to get the sign up bonus offered then will never use this card again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 97e18f36d91347d9a31dc21511ccc2bc
encoding: FLOAT32
metadata:
{"chroma:document": "HSBC Jersey have managed to \"lose\" a large sum of money they were transferring from our account in Jersey to another UK account. Simple huh? Well not for this bank... They do not call back, they offer platitudes like \"I'm sorry we didn't meet your expectations\" (well I certainly did not expect my money to go missing) and they take no responsibility for their ineptitude. The relationship managers are forbidden to give out their manager's email or the email of the CEO, which clearly suggests that they do not want their lofty CEO and managers to be bothered by a pesky customer complaint. Disgraceful HSBC JERSEY."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d327fa24eb34904b6bb44505a33cbb6
encoding: FLOAT32
metadata:
{"chroma:document": "After having to call in and being told something completely different every single time I called, mind you I also sat on hold for a minimum of 25 minutes each time I had to call, my issue still was not resolved and I was told that the only way to resolve it was to go to an actual branch. Well... the closest branch is over 4 hours away! I emailed in EVERYTHING that they asked for, even had them hold on the line while I emailed it to verify I had sent it. Poor, poor, customer service. Closed my account and lesson learned, I will take other people's reviews much more seriously when purchasing anything."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 624b23ab394a4b3cb23d7a2741ed4204
encoding: FLOAT32
metadata:
{"chroma:document": "Has anyone else received a letter in the mail stating that their minimum payment would triple? Going from $230 per month to $700 per month without benefit of income verification, full disclosure of terms in accordance with the Truth in Lending Act (RegZ), not received a modification agreement, or missing large sums of payments? I paid 39 payments of $700 per month for a total of $27,000. My Home Equity Line balance Jan 2010 was $98,000. Now another forced modification 7 years later and my balance is $96,000 after having paid $27,000."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e9ed27655bb84fe2b64883f1bbcf8dea
encoding: FLOAT32
metadata:
{"chroma:document": "I would give 0 star if I could. I wish I had believed all those 1 star reviews I read and didn't open an account with HSBC. If you value your precious time, please do not bank with HSBC in the US! Opening a checking online is not a good idea! You will not be serviced at the branch. Every banking activity will happen online or via the phone if you open the account online."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 97dd6837caad43f29b4f2c9d44be14f8
encoding: FLOAT32
metadata:
{"chroma:document": "If you want to pay to feel like garbage, feel free to join the banking of HSBC. My parents always used them growing up but I hated them. They were well off maybe that is why their review will be different than mine. I co-own a company in Canada and we have an account with HSBC Canada. It is the end of the year a customer in China needs to refund us our money since deal did not go through. We gave them to wiring information, (provided by HSBC) which only included corresponding bank swift code, it is Citibank citius33. They told me, \u201cWe don't need Canadian swift code or the address at all.\u201d And that swift code can solve it. Of course, IT didn't it got refunded. Then I called in, the first person was decent, the second guy was the absolutely the most horrendous customer service call I received. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4aadcaa4706486e9776fd78be227030
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a savings account with HSBC over three weeks ago and requested to have my husband's name added to the account. As of today, his name has not been added despite repeated requests and follow-ups. I have never dealt with such incompetence; every time I used live chat, I got a different answered. When I calls them, I was promised repeatedly that his name will be added in 2-3 business days. HSBC is the worst experience I have ever had with any banks. Absolutely the WORST!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 850905b439f84d419499c5dec949a041
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a credit card account with HSBC last October which was surprising because I was never notified about the status of my application or when I was approved (first red flag with this bank) back then. When I read the terms and conditions, it said that the cash advance pin would be delivered 5-10 business days after the credit card has been received. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c697d7416f6c48b6b45a31e7d46fdba4
encoding: FLOAT32
metadata:
{"chroma:document": "I signed up for a account for HSBC bank for a basic checking account for my payroll. First off it took a entire three weeks to open the account because every time I submitted my info one of the workers would misplace it or my application was handed off to someone who wasn't the original person assisting with opening my account. Finally the account was opened and my payroll posted to the account. The first issue was I reached out to the bank to see how withdraws would work since I have no ATMs in my area. I was told how to go about using a different ATM and also that I had no max I could withdraw in a day. I went to the ATM to withdraw funds to pay my rent and received a response that I had a daily limit of $500. I contacted the bank and was told the previous rep was incorrect and to try to withdraw $500 instead, I questioned if it would matter withdrawing $500 and it being atm fees that would bring me over $500 and was told it was no issue. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b455403a5e1f4ff4aa1d8cdf0e311d63
encoding: FLOAT32
metadata:
{"chroma:document": "My debit card was retained by a HSBC ATM when I tried to withdraw cash. I more than 20 minutes to see if it would return my card but it did not. This happened on a Saturday and as I was traveling I was only able to report the matter on the Monday. By that time 6 charges appeared on my card which did not belong to me that amounted to more than 13,000 pesos. The bank later only settled me with 5,000 pesos saying such was their policies for cases like mine. This seems very unfair to me since it was their machine that retained my card. I have tried on many occasions to present my case but they are indifferent to my complaints. Very poor customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b7400523281e4e6eb3db17372173ffa9
encoding: FLOAT32
metadata:
{"chroma:document": "I was told I needed to keep my HSBC Advance account in order to maintain my RRSP's at this bank. I just never bothered to question this and so left $100 in this account. When I received notice that I would get charged a $25 fee/month, I decided to call up HSBC to close the account. I said, \"Do I really need to keep this account open in order to maintain my RRSP's?\" He did not know but said, \"I don't think so...\" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 652e5fca0ef447c99a06315884eb5e21
encoding: FLOAT32
metadata:
{"chroma:document": "HSBC were my startup bank, 4 years ago, as business grew, HSBC worked well. Then a line was crossed. HSBC informed me that our accounts would be limited in weeks time: no money in (get paid) no money out (pay bills), ie, business-ending stuff. Some weakly worded questions were asked by email, responses were given, but not acknowledged. Chasing for status was crazy hard, phone the bank would could 'leave a message' for the Safeguard team. Utter joke. At this point, I was thinking it would all just go away, but as the time to lockdown approached, I had a stark realization: My business bank, HSBC, was the biggest threat to my company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fd9c3e09c9114cec859e8f9e67d5c57c
encoding: FLOAT32
metadata:
{"chroma:document": "I made a wire transfer on Aug 29, 2017 to my personal account in Malaysia with amount 31,252.83 USD, still the amount has not been wired into my personal account as of now Sep. 29, 2017, even I made several complaints against this case. I have conversation with more than 10 HSBC customer officers and all of them promised someone from higher management will give me a call, unfortunately, none of them have been committed their promises. I'm totally dissatisfaction with HSBC, of course, I will terminate my account upon recover my amount from HSBC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 268aa447b8614423ab1aacf22c909f2e
encoding: FLOAT32
metadata:
{"chroma:document": "HSBC Canada internal staff in India illegally completed a transaction in my account, during the period of June 30 to July 18, 2017. I have gotten several different stories, as I have been stressed by the lack of customer service and correcting their own error, HSBC has been waiting for a reply from their department, why they hold my money hostage. I started to inquire about anyone else who may be experiencing the same and found a group of Canadians who are taking action against HSBC. My money and I want it all back!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: abd82639c1a64c7384bcd83180f0b109
encoding: FLOAT32
metadata:
{"chroma:document": "I banked with HSBC for many years, with a current account and previously a mortgage. In recent years their service became just terrible and with no response whatsoever to complaints. I had various problems: most notably they kept bouncing back inward TT's I made to my account from overseas, from various sources. With no explanation and no follow up. My account went to almost zero as I could not pay money in from overseas! Previously when I had tried to T.T, an amount from my Singapore account to an overseas account, the money was never received by my bank in England."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b1a7983891534ad080a57e37e316935d
encoding: FLOAT32
metadata:
{"chroma:document": "I did the transaction on July 20, 2017 to Webjet for $3466.68, I cancelled on the same day and the amount was on my balance. I reported to the bank about the cancellation on 07/20/2017. Few days later I reported to the bank about the new charge on my credit card for $1155.56 at the same time the bank charge $3166.68, that moment I contacted on 07/ 28/2017 and HSBC they block my card not I was outside of the US and Webjet, they answered that both transaction will cancelled in 3 business days. The cancellation for $3,466.68 was disappeared from my account I was not able to use as evidence. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5d9d6d2fcef3417e830dc8d88a524d4b
encoding: FLOAT32
metadata:
{"chroma:document": "In June my life insurance policy matured after 10 years. I decided to surrender my policy to get the cash value. I sent off my form early, expecting to get my money in 2 to 3 weeks. Nine weeks later I still have not received anything. In late July the bank after long delays claimed to have sent my money. A week later HSBC USA, the bank through which my money was passing, contacted me through HSBC saying they had not received my wife's details (it was being sent to a joint account) even though I had provided this earlier. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8d1d95872c524e2bb48fea03cc2e0df9
encoding: FLOAT32
metadata:
{"chroma:document": "@HSBC_US worst service ever. I applied through HSBC for Mortgage and it took them over two months to provide me a rejection letter. I had to call them several times to get an update on my account. They kept spamming my email and asking me every two weeks that If I'm still interested in working with them. I emailed my representative Maria ** two times and she did not reply back to my email. I have applied for the mortgage through RBC and I got the pre-approval letter for a mortgage of $650,000 within a week with a rate of 3.87. I will never do any business with HSBC and also please check the reviews of HSBC on another website which shows how bad they treat customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 900f9b4d625146f292d27bc9c70f2687
encoding: FLOAT32
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{"chroma:document": "I called and got payoff amount for example to make this easy to understand - it was $2000.00. I paid online the amount, yet a month later they auto debited my bank account for some invisible $19.00, only it took what was the original full amount of our payment of $150.00 and we now have to wait up to two weeks for our refund of the $150.00 MINUS the $19.00 fee that by the way cannot be found ANYWHERE online and I have screenshots to prove a ZERO balance as of 5 days ago still which is 17 days AFTER the payoff, yet they took the money last night. This caused us to overdraw our account and now we have negative money for 2 weeks until payday again and all they can do is tell us it takes 14 business days to process our return of a PARTIAL credit. This has got to be illegal! Regardless, bad reviews are coming on every site I can find, email every city and state official and via word of mouth to shut down these loan offices in Virginia."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bd2bf5c5a98a463e92794c0aeb89200a
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{"chroma:document": "On dated 15 May 2017, I wrote an email to HSBC and sadly till now no one responding it. Maybe the officer are look down on us as customer. Here are the email I wrote and address the email to Ms Salmah **: Dear Ms Salmah **, During last conversation with you, you did informed me that my card cannot be used and also had been cancelled although I had paid all the outstanding bills. She strongly says that if I wanted to use again I need to re-apply and application may not be approved by the committee. Though I did mentioned to her that I need to use the card badly as I stationed in oversea and she still say NO."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7df202b8e9a84ee5a3be4479ede90618
encoding: FLOAT32
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{"chroma:document": "HSBC has the worst customer service of all bank out there. I am a premier customer yet the type of service I am getting is horrible even for a regular customer, let alone premier. I have sent message online to customer service to complain & asked that my premier relationship manager to contact me - no feedback nor response whatsoever. If I have option to give 1/2 a star for this review I would. I am going to transfer my $ out of HSBC & do not wish to do business with HSBC anymore. Stay away from this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c4f4d012edff4c7487c8ef24f94631a4
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{"chroma:document": "So I have been a customer of HSBC for approx. 1 year in Australia. I work overseas and get paid in US dollars, hence I have US dollar account with HSBC in Australia where my money is deposited. For 12 months my pay has gone into my account with no issues, on my last monthly deposit - disaster struck. For some reason using the same account details that have always been used, HSBC declined the pay - account number wrong/name wrong. As such they have charged US120 and returned the funds through Swift to my employer. Enquiries with HSBC after numerous phone calls finally ascertained that my employer had placed my BSB number after my account number which is why it was rejected. Considering this had been accepted for 12 times previously I was a bit bemused, however my employer accepted the fee and redirected my pay into my account with the BSB number now at the front."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6df1c0c9cf3a4f09bf1a61cb7f56a98d
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{"chroma:document": "My partner and I decided to buy an apartment in HK and we made a deposit. A month ago he transferred 600000 HKD (around 50000 USD) from his OWN Swedish Bank account to his OWN HSBC account in Hong Kong. Whilst the Swedish Bank has informed that the money has successfully transferred out, for 4 weeks he did not receive anything in his HSBC account. No one has ever contacted him. He called the hotline in a daily basis, many staff promised to get back to him but there was no news."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0ec7b8f45dd1492e8769d47b07eb2257
encoding: FLOAT32
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{"chroma:document": "I had a small business in Malta and had banked with HSBC for over 8 years... Suddenly they sent a letter that they were closing my account and refused to overturn their decision when I pointed out to them that this would have serious consequences for my business. They since declined transfers and receipts, However an old customer sent funds in error to that HSBC closed account rather than my alternative account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6136563446674d968660a5267d35c102
encoding: FLOAT32
metadata:
{"chroma:document": "After 20 years, I have decided to leave HSBC. I have had nothing but grief for the last couple of years. Blocking my card continuously for no reason, not being able to get cash out of local ATMs, not being able to do online shopping with companies I have shopped with for 5+ years. Calling them to tell them I'm going abroad, only to find my card blocked, when trying to pay in said country/city. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 59f76c5938b346aca12dcfff49f0ff40
encoding: FLOAT32
metadata:
{"chroma:document": "It was seriously worth it to take the time to write this review and I would particularly warn new customers intending to open an account with HSBC. I'm employed by an overseas oil company, so all I needed is a bank account in the UK. After three years, I say with a big disappointment that HSBC staff are poorly trained and cannot handle simple issues. If you call, you will need to spend over an hour on the phone before they tell you that they cannot help you and that you need to visit a branch. And, if you think the branch is going to be better, you are absolutely wrong!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 40edfa5cb7cb4923b5b400489ef86474
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with HSBC for more than 25 year (living in Asia, the US and Australia). I have used all their facilities, FX accounts, home loans, etc. They are so disconnected from their customer, me. As an aside, they have blocked my debit card 5 times in the last 60 days as they were concerned about 'suspicious transactions'... all made to local stores who I have used my card for the past ten years. I have had to replace my debit card twice this year as I have been advised it had been compromised? I am also with Westpac, for 5 years, none of these dramas."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 829dc5acbce84e34aaf9dd86d3083914
encoding: FLOAT32
metadata:
{"chroma:document": "I decided to cancel 2 active credit cards with HSBC last September and told HSBC not to issue any new cards because I was done dealing with their poor customer service and didn't want any future service with them. The cards were canceled and I paid the balances in full for both cards and thought I was done with HSBC. Well, surprise, I'm not done, they issued 2 new credit card numbers for both of the canceled cards, without my knowledge or permission. They also allowed charges to be placed on those cards that I specifically told them not to reissue. They allowed merchants who were never given the new credit card number to charge against the card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f0b672e8c7e409fbb470428eaf998c0
encoding: FLOAT32
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{"chroma:document": "As a business we work with 6 banks. HSBC has been the worst performer for years. We are today finally throwing the towel in at in the UK. We were asked to fill in a form we could not download from the internet. The inability to download the form, and the inability of the data system that records telephone calls to work, led to the closure of our Euro account for no apparent reason. Following a telephone interview of which HSBC have no trace, which I find quite incredible, which took place only a few weeks ago that they organised, despite apparently complying to all HSBC asked of us, and being told the account would stay open, it vanished along with the proceeds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a002bbefb3564da8b1c50d3e6e2e53f5
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is a representation of bad corporation. They are an architecture founded of overdraft fees and customer mistreatment. I personally would rather trust a dog with down syndrome with my money than this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 352a6f6b48cd4b5db22ddbb900f81d73
encoding: FLOAT32
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{"chroma:document": "Even before BB&T began its partnership with Truist, it was a huge pain. But ever since they began working together, they've managed to become even more impossible to use. I've been attempting to transfer money from my BB&T account to another savings account for SIX MONTHS. Every time the app is broken or just refuses to transfer the money. It's absolutely ridiculous. It should not be this difficult to get my hands on my own money. I'll be transferring out all my money and closing the account asap."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48e812a0b9134b63b09d242814f8a0aa
encoding: FLOAT32
metadata:
{"chroma:document": "BB&T/Truist is no longer able to service me when I go to the bank. Now what I ask, I'm told \"we can't do that\". Took cash at Christmas out of my bb&t acct and tried to put the cash in my daughter's bb&t acct, at the teller and was told I could not do it. Ask for a cashier's check today, was told they could not do it... and it goes on and on... Tried to get cash from atm, NO, wasn't able to do that either.... Been with this bank a long time... have plenty of money in account. They have become the \"we take your money, but promise no service bank\". I'm done with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f55511e5ac184cbf9cb64e8456752a8f
encoding: FLOAT32
metadata:
{"chroma:document": "At my wife's request, she being 70 me being 68 asked me to make a cash deposit of 60.00 into her account to cover an insurance debit. BB&T refused the deposit since I or could her or I could not prove where the cash from?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fe28c95f28514b859b0145b1bc9eebea
encoding: FLOAT32
metadata:
{"chroma:document": "Told them when and where I was traveling to use my card and couldn't use it. Asked for replacement cards several times over months. Never got it. Asked why these didn't work. They just said they don't know."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9fcf10de4af948a98eb9f7681e941738
encoding: FLOAT32
metadata:
{"chroma:document": "I've been on hold for 2 hours waiting for a customer service rep. They've always been bad when I had to call in but this is utterly unacceptable. Also, when I tried to set up auto pay, the guy told me they would mail me a form to fill out and mail back... Are you kidding me. I'll never use this bank again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d28d590efea941b8b42783f370961c8a
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metadata:
{"chroma:document": "I was trying to explain my issue and all of sudden he cut me of and literally screaming at me by saying STOP, STOP, STOP, STOP, STOP. I don't know how many times he said that but this kind of behavior it's not acceptable. And he cut my line off."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 806548efc5f44d4d9ebe5d50b5d5921e
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{"chroma:document": "Took check for 550 to window, asked to deposit 350 and get cash for the reminder. Was told couldn\u2019t do that. Had to be all deposited. Won\u2019t be available for 24 to 48 hours. It was obviously a legal check from the North Carolina state health care plan. I was depositing almost twice as much as I was asking back and have been a customer with this bank for over 20 years! I do not understand why they could not give me a small amount of cash when I was depositing the larger amount of the check?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5c87d3662d24118a710e9d8fbc1d994
encoding: FLOAT32
metadata:
{"chroma:document": "I don't belong to this bank but keep getting emails from these idiots say someone trying to log into my account using wrong pass word. Lying no good crooks. Never use these scammers for anything. They just try to steal your banking information from another bank. Criminals."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 63170b08e9fd4b5bb161991b85c5e86a
encoding: FLOAT32
metadata:
{"chroma:document": "Client of BB&T. Now waiting for over 40 minutes for a BB&T agent. Is this the kind of service we can expect from TRUIST???? If so, I am out of this bank. Are they unable or too cheap to provide more telephonic agents?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 55dd4a77bda74a84a963c38b7d9087d4
encoding: FLOAT32
metadata:
{"chroma:document": "BB&T opened an account in my name without any checks, and I realized this was an identity theft issue. I called them 2X NOW to close the account, while they promised they would, did not act on the same. I am struggling to get them to close the fraudulently opened account. If this is the level of minimal checks they perform, I would not be able to ever trust their so-called security. I am struggling to get this resolved. It is almost impossible to reach a live person when I call and when I reach a rep, the reps who answer are limited in their knowledge or ability to do the simplest things. I am now receiving emails about overdraft charges on my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3194df34bc7549a88d1a12077f73beda
encoding: FLOAT32
metadata:
{"chroma:document": "BB&T opened an account in my name without any checks, and I realized this was an identity theft issue. I called then to close the account, while they promised they would, did not act on the same. I am struggling to get them to close the fraudulently opened account. If this is the level of minimal checks they perform, I would not be able to ever trust their so called security."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 037cf9d8a8ca46b1b44057af78e22cb8
encoding: FLOAT32
metadata:
{"chroma:document": "I had 18.13 in my account after a 140.00 deposit and they overdrafted me on a 16.28 purchase!! I'm really angry about this situation because I feel like They are scamming people like this! The overpay is MANDATORY on business accounts and the fee is 36.00! I'm sure I'm not the only new small business they are benefiting from like this either!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 532bff6f8abd4b8a95334ea30e58b1a4
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer of BB&T for years now and today they just decided to close my account without notice. I was on vacation and my card got decline. I went online to the BB&T app and I was locked out my account. I called customer service. They told me my SSN has been compromised and they will file a ID Theft report on my behalf. Ok then he told me the bank closed my account and blocked my debit/credit card. I asked if he could get the block removed. He told me I would have to speak to another department. Ok did that and still nothing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb2f2be12c4949789ae8b74bf3f7e7ab
encoding: FLOAT32
metadata:
{"chroma:document": "I am concerned that the BB&T merger with Suntrust is creating customer service issues. I don\u2019t frequently go inside the bank however when I have gone inside I have noticed a difference in the quality of employees. Specifically they seem less professional and much less friendly. Also the branch at Landfall has an ATM that is usually out of service. I have complained to the inside teller about it on several occasions when I had to go inside when the ATM was out of order. Yesterday it was Sunday, the bank obviously wasn\u2019t open and as usual the teller machine didn\u2019t work. So if you use the ATM frequently as I do I you will be happier banking somewhere else. I can\u2019t understand why management doesn\u2019t understand these issues. Maybe they just don\u2019t care."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0ea0e96b128d4008961c13112e923195
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{"chroma:document": "I visited the West Springfield, VA Branch about a $16.74 late fee, hoping I could get it waived due to my stellar payment history and credit. It seemed that simple request opened Pandora's box. The \"Senior\" Branch Manager didn't seem to know how to do this simple task and had to make many phone calls. I asked her who she was calling and she said \"I am not familiar with the new system\". Instead of stopping and saying something like \"I don't know, but I will get back to you\". She proceeded to retract payments!! All of them and reapplying them. Each time she did, a $25 retraction fee and a $16.74 late fee was charged to my account. So I left thinking she had fixed it and \"it will update\". It sure did. I ended up with $144.00 in unearned fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f8dc4ef13f2d423a907bc23a35018fbf
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is almost the reason why I almost went bankrupt because of the way they hold your checks for so many days before they clear it and charging excessive amount of overdraft fees while your fund's just seating in the account for delay clearance. Customer service is not as helpful or willing to overturn any key factor of the wrongdoings. On the monthly basis I would be losing almost $100 just in overdraft fees because they just hold all of my check deposits. It's sad because I have numerous of accounts with them and will move all my funds elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6614789f2255419381910cb39a138398
encoding: FLOAT32
metadata:
{"chroma:document": "The fraud department at BBT closed my case without looking at the \"facts\" and never contacted me to explore any details of the claim. This is clearly to avoid returning any funds. The relationship between BBT and its banking clients is not impartial. Small business owners are not treated with respect."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5b78426c52a44e9088037f8bcb3552e0
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{"chroma:document": "BB&T merged into Truist Bank and service has never been worse. During the pandemic I was not able to pay my mortgage payment through the website, which was my normal way of paying. Coming out of the pandemic and making my normal payments, the bank moved my payments to the past payment due, which is in a balloon to be paid at the end of the loan, thus triggering my account to show as past due. Last month I made 13 different calls to customer service and supervisors being assured the mistake the bank made was corrected. This month they put my current status into collections. Three calls already this morning and I have been disconnected, told a supervisor was not available to speak with, put on a calling list which I may receive a call within 48 hours!!! This is totally unacceptable. Very disgusted with customer no-service. Beware."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc7392b4428849819c101235abf482a5
encoding: FLOAT32
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{"chroma:document": "So I made a purchase for my family for dinner through DoorDash and the vendor canceled the order of 71.00 which when the order was placed the money came directly out of my available balance. I called BB&T after three days to see when would the 71.00 post back to my account. I was told to give it 5 days and then call back. This whole time when I checked my account I could see the 71.00 showing as pending deposit then on the fifth day, the pending transaction disappeared as if It never happened but the 71.00 was never deposited back into my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e72e36aff204ced80cbcc88152cedda
encoding: FLOAT32
metadata:
{"chroma:document": "We have had the misfortune of dealing with BB & T since they took over our vehicle loan 3 months ago! Every month there has been an issue with our payment, with the last being a payment we made a couple weeks ago that is not showing up in their system, as if it was never paid, even though we were given a confirmation number. We've called 5 times to take care of their payment processing issues & each time we are told that there is a different (980) phone number in the system that neither myself or my husband have ever owned & even though they have \"changed it\" (FOUR Times!), the phone number still remains in their system! We have had the displeasure of dealing with multiple rude representatives & have even been HUNG UP on!!! We're going to look into changing long companies, because this is not the type of people we want to deal nor do business with... Especially for the next 5 Years! They are AWFUL!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 12c71e01222742c99ec01cc89678891c
encoding: FLOAT32
metadata:
{"chroma:document": "For starters they\u2019re accessible. There\u2019s hardly ever a waiting period. If so, they will call you back sometimes faster than your waiting period allowed. Most of all treat you like your concerns matter, not just a customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fe041b4a41d74318a55b97acb026b3a8
encoding: FLOAT32
metadata:
{"chroma:document": "I rely on paper statements for my own legal safety. There is no memory as firm as faded ink. Without these mailed in statements, the payments are not made in a timely fashion and I receive fines and hits to my credit rating. BB&T has been changing my billing status from \"paper\" to \"paperless\" on a regular basis without my knowledge and without my permission. I have called about this three times and their response was that it was my fault as I must have logged in and made the changes myself. This is absolutely meritless and is patently false. This may seem to be a minor issue but it is a profit-making behavior with plausible deniability they are willfully engaged in within an industry that's existence is founded on (violated) trust. Avoid BB&T."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 643087412e1e4f15a9ec8545107f4f1a
encoding: FLOAT32
metadata:
{"chroma:document": "Banking is simple plus I love being able to do deposits on my Phone. No more waiting in line for the next teller to help me. This is true Banking at its best! Also like the Bank is open on Saturday for Customers who work late to do their Banking plus get help if needed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d03c3b5ba40c43abb202dd567afe7528
encoding: FLOAT32
metadata:
{"chroma:document": "My parents had investments with BBT. I am the executor and despite sending correspondence to them at the address they gave me, they have never taken my mother off the account, and now they are not sending me the paperwork for my father. It's like they just toss all letters in the trashcan, and you can't even get through to them on the phone. Where are all these home based workers they claim they have? Because of this delay, I am still dealing with my parents legal matters. I should have received a check for the remaining investment amount, but meanwhile, with all the delays, the stock will probably go down before I get anything IF they do send anything. This is NOT the way to serve customers in the financial realm."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f44a8df2cb146d4a07cee2ed6e99b8e
encoding: FLOAT32
metadata:
{"chroma:document": "My company has several credit cards at BB&T in NC. When a Walmart 3rd party vendor failed to deliver items and took 2-3 weeks to refund our credit card, I called BB&T to dispute the amounts whereby we received no product. They \"dragged their feet\", sent 2 letters and finally refused to credit our card. There are many vendors holding consumers' money interest free without putting it back into their credit card accounts. Credit card companies need to support consumers with no hassle, timely credits to their cards and when/if the money is refunded to the consumer, the credit card company can debit the money. BB&T is totally useless on disputes and consumers need more service from their credit card company!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f8b4fe19eb5943cf898f41eb0d1d0d20
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{"chroma:document": "Went $40 in the negative and obtained $350 in fees. That's great when I'm a single father with 2 girls, now negative $400. Worst customer service as well. Not a single person was able to help me recoup some of these charges."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c54d2f98a77643a19a4aa7ddec12ac55
encoding: FLOAT32
metadata:
{"chroma:document": "They closed my business account without let me know. Due to this I closed my personal account. They are not professional, ATM machine never work. Manager not available, but in his office, not able to step out and help his employees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b8630531d2a644fb99e27ff1ad237cb2
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{"chroma:document": "Got a boat loan through them, and first thing I noticed was how poorly set up their website was, no way to setup automatic payments online and have to reenter bank info every month, but the worst is I was paying extra to pay the loan off quicker. Well just realized they were putting the extra towards interest and not Principal, not even sure why that is legal. When I called them on it he told me to make my regular payment then make another payment for principal only if I wanted to pay more. I have had multiple vehicle loans and never experienced anything near this level of corruptness."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 544e81efc0b44b5dba465a3f9e4c5ac4
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{"chroma:document": "I would write 0 stars- but have to check one star. HORRIBLE. THEY no longer care about small businesses. My husband applied for the second PPP on the day it opened (January 25) and it sat in the portal- no movement. This was for same loan amount from first PPP which was already forgiven. It never moved. Last Friday we applied through Lendio- had an SBA number 48 hours later and funded 5 days later. WE plan to move all of our business and personal from BBT Now Truist to a bank that cares."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8d54c86579c142e8bc726f6ad1ad3308
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{"chroma:document": "BB&T allowed a Unauthorized Checking account and a 140,000.00 line of credit to be established in my LLC. They did so without the signature or authority of the Companies some managing owner. As a result over 365,000.00 is Cash and other Damages resulted. I would not deal with BB&T, think about it. If their name was so reputable why then the need to change it to \"Truist\". This Bank has serious issues and they never have paid for their own fraud and altercation of documents. Hide and cover that's what they will do."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: af261b252c044c5180d9cb352952ba80
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{"chroma:document": "This is one of the worst banks I have experienced working with in 30 years. Rude and unknowledgeable staff, ridiculous online services, lack of response, and decline on services with no reason. Even the district Director of Virginia is clueless about his job. Absolute disaster! DO not sign up with this bank. You will be taken for a ride! it seems like we need to give the bank the training and knowledge and service as opposed to them providing it to clients. It is absolute Chaos and mess now that they have merged with Suntrust! RIDICULOUS!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 576ede3351094af295a418269b940bf5
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{"chroma:document": "I am a current depositor with an account at BB&T and have been for over 20 years. Recently I went I in to cash a check. I was given problems when the cashier denied my federal military ID, & my Sheriff Department retired ID. The teller said, I know you are a current depositor but we only accept drivers license. While I have a drivers license it is now the principal of the situation. So customers with accounts at BB&T have no value to BB&T perhaps because of the trust merger. Warning bank somewhere else. There is obviously something seriously wrong with BB&T."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7a8bc4b37c07427f8b2249383f83a3de
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{"chroma:document": "Our corporation's account info appears to have disappeared at BB&T. Because all of a sudden our account, email, SSN, ISN, etc., etc. no longer work. Because it no longer works we can even call them because their phone system requests the same info. I've had the same SSN for 55 years, so I know the problem isn't on my end. We had so many problems using BB&T for our personal banking we fired them. Then when I was made treasurer I saw I would have to deal with the incompetence again. Well here I am. They sold the bank again, but nothing has changed, only worse."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5140ac207a2d4bb69047a757273b8476
encoding: FLOAT32
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{"chroma:document": "Ambiguous, unfair and tricky rules! They charged me $36 return item fee! and returned my $315 payment for $3 dollar short!! I admit it was a typo, my balance was $312 and I wanted to make a payment of $310 and I keyed in 315 accidentally, with the hard circumstances we're going through I called 4 times to solve the issue but in vain!! Also when I first opened the account over 2 years ago they didn't fulfill their commitment of $200 bonus when I qualified for it!! They didn't clearly explain the strange overdraft policy! It's ridiculous that you decline the payment and over that you charge me return item fees!! What's very strange also the return item fees appeared on the account after 6 days of the payment! SO if you're not paying too early you get charged LATE FEES. I was charged return item fees for ridiculous amount over a year ago and I called to change the terms but they misinformed me of the terms!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c72b60b9fa2a449493d143e30413b0d6
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{"chroma:document": "Their ATM took my checks and then crashed. It did not give the checks back or make a deposit to my account. I tried to call the number on ATM but they were closed until the next day. I contacted the branch and customer service (on hold for approx. 20 minutes before I got someone). They told me that I would have to put in a claim and it could take 5-7 days (or longer) for them to investigate. They said another company handles the ATM. No sense of urgency. It is their ATM that went haywire."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 712df5d0a79744bb922e97ba3f3a1877
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metadata:
{"chroma:document": "This institution charged me a return fee for paying extra on my loan with them. I waited on hold for over 35 minutes, before a very unhelpful, unwilling representative begrudgingly tried to explain the poor practices that this bank has. She was even unwilling to give me all of the appropriate routing numbers etc, to help. Thankfully my main institution was extremely helpful, and were able to help me get this situation resolved. I used to have accounts with BB&T, but thankfully over the years have closed them all down, and be sure that I will NEVER do business with them again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b4a7c7b5c8ab463a95998a92bd2f05cf
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{"chroma:document": "Opened a new checking acct a few months ago only to start off on the wrong foot were finalizing the acct. In the bank in front of banker. And she handles our temporary bank cards and we would receive our actual debit cards in the mail. We left the bank around 4:45 pm on the way home my wife called customer service to activate the 2 cards."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c7a541e466444ea87d82d19a69d5716
encoding: FLOAT32
metadata:
{"chroma:document": "I was given a Bad Faith estimate. I paid 5k more at closing than what I was originally told. I could not get real concrete answers on why and the answers kept changing as well. I would not recommend them as a lender when buying a home."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f6adf9bfdcae40eb8d2d09b91ba8b877
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{"chroma:document": "I moved to Charlotte last year and opened several accounts at BB&T. I must say, this is by far the worst bank I've ever been associated with. They won't answer the telephone or return calls from the branch. Call to any support for online banking take extremely long. I recently had the drive up assist me with a wire transfer and had to sit at the drive up for over an hour. Again, I've left messages and emails for my personal banker and most of the time nothing is returned. One time I did a walk in and they had one teller helping both walk in customers and drive up customers. I should give them negative stars."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 97c8205421c84018b0e431b4a7a25878
encoding: FLOAT32
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{"chroma:document": "Your institution recently was kind enough to return an overdraft fee. We since then have gathered two more overdraft fees. As your institution is managing our finances and both my husband's and I's direct deposit paychecks. It is obvious that you are well aware of our upcoming paychecks that are being directly deposited into our account, which is in your institution."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c87e2a62ca94fa8b3fbbfb001c52bf8
encoding: FLOAT32
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{"chroma:document": "We deposit money from one account to another bc we needed to moved 15.00 over to one account to another. We get up next am to find out that charged us a 144.00 in over-drafted when we showed in the positive after moving 80.00 to cover the 12.00 oopps over and it doesn't say nowhere on their website they have a 9 pm cut off time for Zelle and if it was me, I would never bank WITH BB&T ever again. I have been banking with them for years and they have done me so wrong...."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8966ea2c87254cb49c94667d9a955ec2
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{"chroma:document": "I do not recommend banking with BB&T for your business needs. They lie just to get your business! I asked specific questions to ensure this checking account would be compatible with my business needs and was told it was. After signing up I attempted to do these transaction, that I was previously told were possible, and couldn\u2019t figure it out. I then reached out to their supposed and was told \u201cwith this business account these types of transactions weren\u2019t an option.\u201d THEN WHY WAS I TOLD IT WAS BEFORE?!?! I 100% would NOT have chosen this account if I would have been TOLD THE TRUTH! Also, they did nothing to try and resolve the issue or see if there is a different type of account that would work. They simply acted like my needs were not important and moved on. I am VERY dissatisfied and will be finding a new bank that can TRULY meet my banking needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4d0a4ccb99ff43b58e5587bc29dfedf6
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{"chroma:document": "It's 4:30 pm on a Monday, no holiday, so WHY are all BB&T banks closed, even though their website says they are open? TERRIBLE customer service. I've been to 3 branches in the past 2 hours, to find NONE are open. Been a customer for 25+ years, and have had zero notification of random closures. Was a \"Bank Holiday\" declared by the federal government that I am unaware of? Are businesses using the COVID excuse in excess? Yes. So tired of this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f51c681d68244789ae271fd48e09378c
encoding: FLOAT32
metadata:
{"chroma:document": "Well, first off I'd like to say I've had a checking and savings account with BB&T for 15 years. In these 15 years I haven't had much issue with BB&T and the staff I interact with in-person are always delightful. I'm a young adult who never took student loans and never used credit to this point in my life, meaning I do not have an existing credit report. Late to the game, I know, to get a credit card and begin building credit but the time has finally come. I go to my local BB&T branch to discuss applying for a credit card, I submit the paperwork. I wait. I ended up having to submit the paperwork, 3 or 4 times? According to BB&T's credit department, my 'credit score' had an error code that suggests fraud."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ddf2d34bb1148d6b0ce0d98a0c77765
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{"chroma:document": "It is IMPOSSIBLE to call the customer service line and their branches aren't much better. If you would like a bank who responds in a timely manner, cares at all about you, or just has any sort of customer skills: don't bank here. And good luck with the phone menu. You basically have to trick them into thinking you're opening account to speak to an actual person. It is the worst banking experience I've ever had. Now that I'm in a new state, I FINALLY get to drop them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 617db99dfd6647abb1b3d2adc93bf758
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give BB&T a negative rating I would give you a negative 3. I never choose them to begin with, I was a customer of mainstream Bank and BB&T bought them out. My account has been hacked into 5 times now, and yesterday after staying on the phone with the fraud dept over a hour, I was was told there is no amount of time to be expecting this claim to be handled or my money refunded. I have changed my debit card 5+ times because that seems to be their answer for everything. I was also charged a overdraft due to fraudulent charge and when I asked if I was going to refunded my $$, he just started reading a script ignoring my question. It is not a curiosity of refunding someone their money, when their money they put in your bank was taken and not authorised by the customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 655007c2de3645228852dc48f609f978
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metadata:
{"chroma:document": "I applied for a mortgage with this company, I gave $500 for an appraisal. BB&T never had the appraisal done, it's been 4 weeks, my agent Treva ** won't return my calls. I want my money back to go with a more reputable and responsive company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4a868e650b3487eaf743f0747a21016
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metadata:
{"chroma:document": "Somebody kept trying to take money out of my savings account which was empty to begin with so they let them do it every day which cost to me $36 each time. So now they closed it and they want me to pay a closed account that's all $36 fees. Not happening. They've already got enough free money off of me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dd7092ee5ad747c9983b687df3500318
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metadata:
{"chroma:document": "BB&T/Truist Bank was my lender for the home mortgage and both of my loan officers Evette ** and David ** did an amazing job in completing my application on time and answering all my questions. I'm very pleased with the rate I got from BB&T and customer service provided to me as a client. I would highly recommend!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 016f2466325f432ab27951d22b5ab29a
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{"chroma:document": "I made a business deposit on July 31 at my local BB&T bank. Since the merger with Suntrust they have become a horrible bank (not surprised as Suntrust is a terrible bank). The teller made the mistake of not noticing a mortgage company did not endorse the check (it was a three party check). The mortgage company turns out to be Suntrust, so the issue should have been easy to resolve since the merger. Shame on me for thinking that. Today is August 25 and BB&T is stealing the funds basically from that deposit, they have not put any funds into my account and it's been almost a month! I have tried several 800 numbers with both BB&T and Suntrust, no one wanting to help resolve the issue. They keep mentioning the processes, the red ribbon BS they have to go through. There is someone up the ladder that can make the decision to just fund my account with the deposit, they are just a pathetic bank that will not do it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 973a4f7906504fe09f27545a6264aff1
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{"chroma:document": "THERE SHOULD BE A NO STARS OPTION. I began an application online in the early afternoon on 8/3/2020. A few hours later I received an email from Michael **, which I did not see until later that evening. I replied that evening at 7:37pm, but of course I did not receive the courtesy of a return reply until the following morning. I stated that, \"I had not finished the application, and I was in the middle of editing the debts listed, 2 of which have been paid off as of this past week\", and one balance that I paid down $1000.00."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c927a8c4285c43c6a93298b95b07ab8c
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{"chroma:document": "I banked with BB&T for over ten years with no complaints. I was hacked back in June. BB&T blocked my account. I had no access to my money. It took me two days to get through to the correct department. They were rude to me. Blamed me for the hacking. Closed my account and held me responsible for what the hackers did. I emailed both the CEO and president and neither one of them responded to my emails. They forwarded my emails to the analyst department and they refused to refund any of my money. I had to go to another financial institute and start over."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "There is always someone available to help answer your questions and to make sure that the customers are happy and satisfied should you encounter an issue or problem. Sometimes it is hard to get to the right representatives for some issues that are urgent but with persistence calling you will get someone to help you mainly when it is on the weekend or after normal banking hours. I would give them high grades overall."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have had good experiences with BB&T until they merged with TRUIST. I have had mortgages and HELOCs. During a recent streamline refi (IRRRL), BB&T went awry. I had to call their Executive Resolutions office in North Carolina to get their Subordination department to do job and re-subordinate. This transaction was to merely reduce my interest rate on my primary mortgage. Apparently, an internal BB&T process is to request an appraisal and conduct a loan-to-value (LTV) verification. The original note was secured with my home using an 85% LTV and an appraisal of $940K. BB&T decides now to use an arbitrary selected value of $775K called a \u201cdesktop appraisal\u201d that was well below ($165K) the original appraisal of $940K; which was the basis for the HELOC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I held a Business account with BBT for over a year, during the pandemic a charge was made to my account without my knowing, I later made a purchase which in turn sent the account into overdraft. I contacted the company that had made the charge to account and they corrected it. Added the funds back to my account. After several weeks and long hold times and calls I was finally able to speak to someone at the branch level, as it seems the 1800 customer service was working from home and had no interest in helping me, I would be transferred from one dept to another and subsequently disconnected. Well, the young lady looked into the situation. Agreed to have the bank fees remove, however she said she could not do so. She would have to submit it another dept and would get back me. I never heard back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ea0edc9efbd49188fbd7b71b535a004
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{"chroma:document": "This is the worst bank I ever had. I wish I never switched banks. The 7/13 a payment didn't go through. Deposited money on 7/17 to pay a bill. Woke up 7/21 now he overdraft my account. Account was positive for seven days. They claim they forgot to withdrawal on 7/13. They closed my daughter savings without telling us and she has direct deposit. We looking for another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25c46cbd15c340d48ad7b96f425c8d18
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{"chroma:document": "I had troubles with this Bank from the start I used them for some banking needs. But I will not say this for every banker in their organization, however for the majority I ran into they are very judgemental and discriminatory. If your skin tone is not of a lighter tone then you are question about your profession as well as any other business you may handle inside certain branches."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53a5491d17fd45b796f327b1d0596ea9
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{"chroma:document": "BB&T is the most insensitive bank I've ever done business with. It's the middle of a Global Pandemic, and I'm out of a job. I haven't worked in now 3 months. I cleared up the negative balance in my checking account, and they even refunded me fees. The next day they sent through another fee, and closed my account and locked me out of the online platform. I had no idea what was going on... No warning, no indication from the client services rep I'd spoken to a few days earlier. 45 million Americans are out of jobs since the Pandemic started. You would THINK they'd have something in place to help customers. They literally gave me fees back and then charged them again then next day! I received no email, phone call or anything letting me know the status of my account. PEOPLE make up the banking system... Working class people! Maybe they'll be better as Truist, but I doubt it!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7265e50cf15849d79e548cbd62575f62
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{"chroma:document": "BB&T is the worse bank ever, they hold your own money for I don't know what reason at all. Then when you call them you talk to different people and they act like they don't know what's going on.. I wouldn't recommend this bank to no one not even cats and dogs. I'm surprise they still in business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0ff9c1980c48443994f779e30c7ef5be
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{"chroma:document": "I recently closed my account with BB&T bank due to their lack of customer service and their unwillingness to accommodate their customers, especially during this pandemic. I had well over 6 figures in their bank and I needed to send a wire transfer to a title company. When I called them to do the wire transfer for me, they said I would have to come to their drive thru in order to process the transfer. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23cc4900e2fd4ea591a72864bdc78b62
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{"chroma:document": "Be very careful in dealing with this bank. You can't believe any assurances the staff at the Fairhope, Alabama branch gives you. Their misrepresentations cost me about $30,000. If you would like details, you may email me at ** or call me at **. Again, beware of this outfit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0f09713f87cf4f36bfaec36533ff0df2
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{"chroma:document": "I use BB&T. They take my money, hold it then close my account. When I call I ask where my money. They say go back where I come from. I say, \"Ok but you still have my money.\" The girl say, \"What\u2019s that got to do with the price of rice in China?\" I come from Vietnam. I think they don\u2019t like Asian."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c8a4a3c470914acb8f31327979bf24c4
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{"chroma:document": "I use their BB&T app to make online payments and have done so since the first payment. I was charged a late payment penalty on my credit report after making an on time payment because it was issued to principal and not interest. Proof of all of this on my statement as well as theirs. They don\u2019t call or email me until I find out after trying to close on a house that I had a late payment. Drops my credit score by 100 points. Can\u2019t close on the house. Talked to several people. Finally had someone tell me they would take care of it and it would correct the penalty with the credit reports. "}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "I\u2019ve been with BB&T for a while now. The app was late updating and I transferred my money from checking to saving then later on I found out that my account was charged a overdraft fee. I explained the situation to the customer service and That this has happened before and they said yeah. They won\u2019t give it back. I\u2019m about to move to another account so hopefully the new account will be better. I would not refer BB&T to anybody at all. Worst bank experience."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9c224df05e074321bf95518b46c8bcfc
encoding: FLOAT32
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{"chroma:document": "I have been a BB&T account holder for a few years now, and one of their policies is to only reverse 1 overdraft fee every 2 years I believe. In the very beginning of the pandemic before the economic shutdown, I had an auto pay bill go through while waiting for a paycheck that never came. Knowing it wouldn't be reversed, I just ate the loss. But then my wife and I were both laid off of our jobs, and my side business fell flat. After having 2 overdrafts come out of my account this week, due to recurring bill payments, I decided to call and see what support I could get knowing that even if they reversed those 2 fees, the bill payments would still have my account in the negative."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 296a2a60298c4f52a621724bf3987be3
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{"chroma:document": "I have been with BB&T Truist since our bank changed hands from Susquehanna Banc Shares. Loved it when they were in but BB&T Truist is horrible. They are slow to put money into my account and then I end up with fees but they sure are quick enough taking the money out of your account. They don't respond to messages written and they always have an excuse for something they do that they shouldn't be doing. It's an overall horrible bank. I will be transferring my money to another bank I already have money in. I have a CD and I have it roll over only to find out the interest rate is horrendous. They are giving me a whole whopping 1/10th of a percent. I have never had that before when I rolled over a CD."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3fb5235afe5544cebb0f843c35f60600
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{"chroma:document": "My estranged husband stole a blank check from my home, forged my signature, and cashed it. I reported this to the police as soon as I noticed it in my account. I have had to explain multiple times that we have been separated for about 10 months of our 1-year marriage. He has asked to return several times, and it has never worked out. He told me he wanted to work things out with me this time, and we even attended a counseling session, which was his idea. So I had no idea he planned to steal from me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6a01aaa8f13741a1b115cce2006f29f3
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{"chroma:document": "I was told by a representative that because of the pandemic there were waving overdraft fees. Bb&t gave me 180 in overdraft fees. They went back on their word and gave excuse after excuse as to why they couldn't do it. I have been a customer of bb&t since the late 90\"s and this is how they treat me. I'm very upset. I am seriously considering changing backs and would not recommend them to anyone. Very unsatisfied customer!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aab535f81bf44928b403710e4c8cc68c
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{"chroma:document": "I've been using them with all of my mortgage loss for over eighteen years. I wish they were all pleasant times, unfortunately, I've had my share of difficulties. I'm getting to the point where I am just old and realize it's only about the money and not the person anymore. That's what is sad nowadays."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4d7d4e5d5d26454186e20992b550b97d
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{"chroma:document": "BB&T/SunTrust worst small business service. I have my Merchant & Checking accounts with them. Wanted a pre-approval of auto loan to shop a vehicle, as everyone knows the advantages to have one before going to a dealer. The banker and loan officer turned me down telling me some stupid rule book/bank policy that they cannot do my application until they have a VIN number, in spite of my businesses, great financials and cash flows as per their own admission, by the way my per-annum merchant fees pays almost the same amount of the loan amount. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c71c9e91f51442988ae93a3663fac72
encoding: FLOAT32
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{"chroma:document": "I was an existing customer, so I expected some streamlining of the process, since they had all my data. Wrong! Even though I was taking a second loan of the same type, with an excellent record, etc., the loan process was long and tedious. The cheerful \"apply online\" link was misleading. If I had known all that upfront, I would have gone with a more online-only presence."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c073bbaba274cb7a4b6a96241d5e449
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{"chroma:document": "Bank failed to send new card and won't provide a tracking number. I have been a customer at BBT (Branch Banking and Trust Company) for four years with a clean record. My debit card expired on February the 30th. First, I received an email asking me to activate the card and telling me that if I hadn\u2019t received it, to contact them. The person I contacted on the 20th didn\u2019t know how to advise me, confirmed that the card had been sent and didn\u2019t have a tracking number. She wasn\u2019t sure whether requesting a new card for $30 would be through a tracking number shipment method. She told another option was to wait a few days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66e0bf445fe0468bb4b7c15566e47017
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{"chroma:document": "My family and I have been banking with BB&T for several years now and we have never seen a bank that takes so long to clear transactions when using debit! Debit transactions take as much time as doing Credit! As of right now 2/25/2020 I have 15 transactions pending starting from Friday of last week!!! When you swipe your card over the weekend it takes the bank until that following Thursday to clear the transactions! When I banked with Bank Of America when you used debit and you had sufficient funds in your account it cleared and posted the same day! Debit is like cash.. Credit is like writing a check! So if debit is taking that long I should do credit instead???? That\u2019s the only thing BB&T needs to work on when it comes to me as a customer of their company..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 00b83426b254478282d7c9bc35f818be
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{"chroma:document": "My Husband, James **, has been with BB&T for 22 years. He recently encountered a problem banking with BB&T when He was misinformed and became a victim of fraud. Now, it seems like BB&T is only interested in protecting themselves instead of the financial wellbeing of a \u201cvalued customer\u201d. My Husband was recently contacted by an agency, inquiring if he was interested in a potential Project Manager position opening close to us. He was contacted for a phone interview and completed 3 out of 4 weeks of a training course that was required for employment of the company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b47daa3280bd4c02b513c223a39e2356
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{"chroma:document": "I've banked with BB&T Twice over the years and regretted it both times. I had an account with the one in Tabor City NC/Loris SC and they were always compounding fees for small overdrafts or mistakes quickly reaching $300+ in just fees over a small $2 transaction. Their Balances are never correct especially at the ATMs, I checked my balance at an ATM once, print out and all. Was expecting a deposit to hit and based upon the balance it looks like it did, I had no reason to think otherwise... Lo and behold after spending said balance I was in the negative with the fees again, I brought in the printout from the ATM to dispute and they basically told me that I cannot believe what the ATM says!!!! WHAT!?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fd0cf6167cfc422cbf4033f830fea769
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{"chroma:document": "On February 3 2020, I had a bad experience at BB&T, Volvo Pkwy Chesapeake, VA. Because I am familiar with BB&T banking policies, I decided to try the BB&T on Greenbrier Pkwy, Chesapeake, VA. When I entered, I signed in and took a seat. The customer service representative was helping two clients and informed me that she would be right with me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81b6caf09b084ebdab06b40666208e6e
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{"chroma:document": "My church has banked with BB&T since 2015. I have always received impeccable customer service until Monday, February 3, 2020. I started my own business and went to BB&T, Volvo Pkwy, Chesapeake, VA to open an account. There were a few people in line and once I told the teller what I needed, she asked me to have a seat. There were no representatives sitting at the desks; however, I could see three representatives in an office talking. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e8f23c9773134cb5a99f22b7604a5b2e
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{"chroma:document": "BB&T is a super bad bank. I have bad experience with them. 1) I recently called them to dispute fraud charge, their customer service never unable to reach a \"REAL\" person who can speak with you. 2) I have to get phone number of customer service thru their health insurance department. (I contacted health insurance department before, I have their phone# in the email). 3) They refused to talk fraud charge over the phone, need to go to branch. 4) I just got a call. They told me, \"We cannot refund you for the fraud charge because time is over,\" I have been charged 450 fraud charge, that is the money I work hard to earn, why not able to refund me? I never see such a bad bank, I have Bank of America. Chase bank, Discover bank cards, they ALL refund me if they are fraud charge. So DO NOT USE BB&T anymore!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bec6794e01634816a1971335fb2b4296
encoding: FLOAT32
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{"chroma:document": "I don\u2019t know what\u2019s going on with them, but they have become not very pleasant to deal with and very not very gracious. Honestly, I hate leaving reviews but it just makes me sad. Of course, I\u2019ll be changing banks but I\u2019m not happy about it. I don\u2019t like to switch things like banks, insurance companies, or whatever. If I\u2019m happy with them, I\u2019ll stay and pay a little above sometimes just because I and every other consumer, need you as much you need us. No matter how busy it was, for myself I was always treated with kindness and respect. But one phone call changed everything. I called about a problem I had and didn\u2019t understand something that was happening that had never happened before and I needed help. Well, I didn\u2019t get help, I got hostility. And that\u2019s why I feel kind of sad; it\u2019s like getting a really bad meal at your favorite restaurant."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1b447f53901a4bc9ae48ccf02015c88b
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{"chroma:document": "Opened an account online and switched Direct Deposit. BB&T totalled my purchases for the day my Direct Deposit should have deposited and charged me fraudulent fees by PROACTIVELY, A DAY BEFORE, charging me overdraft fees causing a tidal wave of smaller transactions to result in additional overdraft fees. WTH? I was shocked when I saw my online account. Trying to negotiate down to 1 overdraft and 1 negative balance fee due to direct deposit did not go into the account as planned. They are adamant that I owe them $177.00 (after they reimbursed 2 overdrafts already) when it should only be 108.00 and imo I'm being very generous and fair. Also, took 3 days for one transaction to post, most others 2 days. Needless to say Good Riddance BB&T. I was switching to you to have a local branch to work with but after this experience I switched to Capital One."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "My husband and I visited a BB&T we\u2019re familiar with for an auto loan for our daughter. We were quickly seated with a loan representative. We explained we were there to get a loan to purchase a car for our daughter's birthday. The rep could see our daughter had an account there too which wasn\u2019t always good (BB&T charges fees on top of fees, if you get delinquent they drown you). Instead of just processing the loan for us, she kept asking for more info on daughter. We didn\u2019t get approval that day (which is weird in today\u2019s tech), she said it was late in the day to call her back. I did and she then asked for more documentation. I told her our credit should speak for itself that more documentation is overkill."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1dd974e580984991b0e6b5a89698f560
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metadata:
{"chroma:document": "I've been banking with BB&T for 5 long years, and everything was okay until now. Some scammers hacked into my bank account after they've gotten my information (which I don't know how), and they wired counterfeit checks to my account, deposited it, and I think they were hoping to clean me out. The fraud specialists caught it, not to mention I've just been wrongfully terminated at the company I was working at which is being investigated by the union leader now. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I went to the branch located at Riverside Pkwy in Macon GA, I came out disappointed. I needed a notary service, so the rep grabbed the my document (translation of a birth certificate), read it and told me to go ahead and sign it, so I did. Right after she grabbed the document again and tells me that she won't notarized the document. I asked her why then she asked me to sign it, she said that I don't need to notarized it. I said I wanted to notarized and I could it take it to somewhere else, that \"if you weren't going to stamp it, then you shouldn't tell me to sign it,\" and she said: \"You can go and re-print the document and take it to wherever you want.\" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dfda28211c7a4870bc514a516924a872
encoding: FLOAT32
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{"chroma:document": "BEWARE!!! I have banked with BB&T for years. I do my bill pay with them but NO MORE!! I put in for my mortgage to come out on Monday and they took it out the Thursday before. I called them and they even said, \"Oh I see when you set the date for the 6th and we took it on the 2nd.\" This caused 216.00 in overdraft fees. They gave me back 72.00 and said that's the best they can do. They then informed me they can take payments up to 5 days before your selected date. TOTAL **. NEVER AGAIN!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 830089753f3d4805bc5283eee732812e
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{"chroma:document": "BB&T for 13 years. In the last year they have messed up my business bank account several times. The last time, which was within the last few days, was a major error causing an avalanche. I will be doing away with this bank. Aside from this, they are slow in their banking processes, should give their fraud department more control in allowing speedier crediting to an account. Not everyone has the money to be able to wait 3 business days for a credit to go on to their account. Never again BB&T. Thanks a lot."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3e791107e0ec45daabc977e9f4b2326a
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{"chroma:document": "Charged me 3 overdraft fees for $7 that I wasn't aware of because it was pending for days!! They only reversed 1 and told me that they can't do anything else!!! Why will it take that long to post and I didn't receive any alerts saying so!!! I will be closing this trash account!! Hopefully they pick up Suntrust guidelines with the merger this is ridiculous!!! I should not have to pay this!!! No one there can help me I need the CEO or COO!!! I should not have to pay $85 or 3 overdraft fees within 5 days period!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 65a4a2179a62479e8776eda24641f0e2
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{"chroma:document": "I had opened an account online with BB&T after they send me an invitation letter in the mail inviting me to open an account with them. It took hours and they still couldn't figure how to apply a simple coupon code to the checking account. Secondly, for no reason the debit card did not work either though the automated system said it does. They do not know whether checks are already mailed out or needs to be ordered for new accounts. Very poor customer experience and I made a decision NOT to bank with them anymore."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ec379646ee334ba79ae9018e1a40dde0
encoding: FLOAT32
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{"chroma:document": "I will be closing my account with BB&T. I have found that they move transactions and then charge a return item fee/overdraft fee of $36.00. They also leave my items pending for 3 days on almost every purchase, especially the larger ones. For example, I purchased an item on a Monday. It was left pending until Wednesday, as well on Wednesday I deposited cash into the account that morning but the pending item posted the next day and then the cash posted afterward. How can you hold cash as pending for an entire day? These are called moving transactions and Bank of America was sued for the very same thing. It encourages overdraft fees by changing the order of items. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f1dd4f5e427a467486112211f14a1ff0
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metadata:
{"chroma:document": "Bad bank to deal with. Absolutely awful!!! I have excellent credit, low debt, good income, and they still could not extend me a personal loan. Something that another local bank did in 15 minutes. Be aware, very incapable bank!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d85ac390c217478288410a99671cac82
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metadata:
{"chroma:document": "I haven't been a BB&T account for even one year, yet, I have experienced some of the most unprofessional individuals working in the banking industry through my association with this bank. The majority of my encounters with customer service via the 800 number are NOT professional. I'm pleasantly surprised when I do happen to get a representative who is thorough and accurate in dispersing information about the entity for whom she works."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 379b2398f56e4c31ade761ead065c0cc
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{"chroma:document": "I just want to say I am greatly disappointed in the service that was given to me when my vehicle was a total loss and I tried to close out this account. You want everything from me with a snap of the finger and when it comes to giving my overage check back you are holding this check an ADDITIONAL 15 business days. My account is at zero and there is ABSOLUTELY zero reason why you can't mail out that check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: af60f72bd385496ca8fedf345268d8e8
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{"chroma:document": "Unfortunately due to our move to a small city I had to go with BBT for checking account.. From the very first day until now ( 4 years later ) there have been so many issues that are incredible to believe with this bank. Our newest issue and the final straw is the overdraft fees. Upon making a call again to this bank and inquiring as to how we received another overdraft fee when I actually watched the payment come out of the bank with funds to cover payment - the representative tells me that the BBT app doesn't show transactions in real-time. It was funny to be told this as we had just purchased some things from the local Walmart 2 minutes prior and the transaction shows as pending in the BBT app. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Went into BB&T in the Austin area to open our new business accounts. We have been with BB&T for many years with a different business association and felt BB&T could serve as a value to our future banking needs with the honesty and decency. 'However' We asked the representative for a specific secured credit account, a simple account that would not involve traditional credit approval and the overrated approval process or any form of credit criteria and approval process. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I recently went to my local branch of BB&T with a power of attorney in hand. 8 page Financial POA was in fact Witness, as a courtesy, by the public defender for the state of Florida. My son is the account holder, a disabled veteran, and is currently temporarily incarcerated and unable to access his bank needs. While there, the Bank employee made at least one possibly two calls regarding the POA. In the end I was told they would not accept it because of the type of account he has there. I have spoken to three different people in their Executive offices & have still not received a resolution to this matter. Also while in the branch I asked if this meant that they would continue to accept his money from the VA but it would not be accessible? (unless he came in person or online) Their answer was yes.This is unacceptable, I will certainly, personally never use them for my personal banking needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I submitted two power of attorneys to BBT. Both times they slow walks me. Always gave me different answers. Never gave me the same answer. They refuse to accept the power of attorney trying to say it was altered so therefore I got the second power of attorney and this point in time they are still telling me that is sent to their back office. I haven't heard anything yet and so on and so forth. The Florida legislator States if they have four days to review it they have to send you a letter if they deny it within 10 days but yet they say they don't have to. They don't send letters out so I mean really what what's the laws for if they're not going to buy them?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Obtained a loan with BB & T via a car dealership. Could not obtain a tag for the car. Called BB & T for help as the tag was still in the previous owners name. Could not get anyone to assist me. The dealership kept sending me illegal temporary tags and I could not legally drive the car. I had to get law enforcement involved. I was told by the agencies involved that BB & T failed to obtain a lein on the car. BB & T assured me that they had one. Fast forward to 9 months later, I receive a letter in the mail from BB & T asking for Power of Attorney so that they can lien the car. INCREDIBLE! What happened to the original claim that you had a lien? Hmmm."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I use the app to make my payment, they show green for posted payments red for reversed. It initially showed my payment in red so I went online to transfer more money into my checking acct to cover the payment. Shortly afterward it showed the payment posted in green. I have other credit cards and bank apps. They all generally work the same. A couple months later I noticed that the balance didn\u2019t match. I called the bank, found out that the payment never processed and I had missed the payment as I continued to make payments (2 more months). I made the missed payment after clearing up the misunderstanding of the app. A week later had a late payment reported to the credit bureau. My score dropped 50 points. I filed a dispute with the credit bureaus and called the bank to try and get some support for my dispute. I screenshot the app summary because it\u2019s misleading and thought they should see how it appears from the customer's view."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 94dd72510ed3451c8141d716fdb6de27
encoding: FLOAT32
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{"chroma:document": "BB&T is a horribly run bank and they have the worst customer service, they could not care less about their customers \u2013 not even their longtime customers!! They have taken hundreds from me this year alone in NSF fees. I realize I need to manage my account better, but some people do not have much money and live paycheck to paycheck. They take extreme advantage of that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6b43bd0aa7a44d639ae42b51c25a6fe7
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{"chroma:document": "I was 5.00 short of the 300.00 credit one payment and called the bank yesterday. They told me I would not get a NSF charge and that the credit card payment was pending. I made a 10.00 deposit bringing my balance 310.00. BB&T took out a NSF charge that night and caused the 300.00 credit one payment to bounce. They refused to refund the NSF charge after they lied to me. I want to switch banks now."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "I have 2 boat loans with BB&T and stellar credit. They literally call when the note is 3 days past due. It is the most unprofessional bank department I have ever dealt with before. I get my cell blown up on the 30th when it is due the 27th. I am currently looking into moving my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25ae5d39409d473db3967156f06e73fe
encoding: FLOAT32
metadata:
{"chroma:document": "Worst customer service ever! Make it impossible to refinance car loan with another institution! Still trying after two weeks and multiple phone calls. They will only accept fax correspondence. No emails. Ridiculous! DO NOT loan with these people!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53b2d83646f74b0a835b518e25455aac
encoding: FLOAT32
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{"chroma:document": "I called customer care at BB&T to top payment on a withdraw that is coming out of my account. The company is still taking money out even after my stop payment. When I called they acted like it was my fault I have banked with them 9 years. Very unhappy customer here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b2e1d1543b244bab733cfdfa37c5251
encoding: FLOAT32
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{"chroma:document": "I'm just a normal guy Working 9 to 5 taking care a family of 5 and BB&T hits me with a 171.00 overdraft fees for a place that attempted to take 80.00 from my account 4 times. So they charged me 36.00 each time and 80.00 last time. WTF! And it will be another 36.00 if I don't have my account out negative by payday which is impossible. I understand I need to manage my account better but it's not easy when numbers are up and down due to BB&T slow processing. If y'all taking all the fees from me but not paying the bill that's making my account overdraft. Why even have a bank that's ripping me off making my life worse. I repeat do not go with bank. During the 6 years I've lost so much money... Called and she basically told me I was robbed and there is nothing they can. I suppose to study BB&T terms... I WANT MY MONEY BACK AND SWITCHING BANKS ASAP."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cad107932842447c8d78516bdc44d3d8
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{"chroma:document": "I have tried to make things work with BB&T, but today is the end for me. I had overdraft protection after 8-9 visits and calls that involved myself telling them that bb&t was just my \u201cfor kiddo\u201d account. I paid overdraft fees close to $700 and that was AFTER I spoke with a few reps. I spoke with one today who told me that it didn\u2019t matter if I had overdraft protection. My account is now closed and they have figured out a way to charge me $109. I am a single mom and I can not. Help. What services decide to use an old account. I will never use this again and if you\u2019re a single parent or even someone on a budget, this is NOT the bank for you!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 09631c4687184a8b8d41a59b881dde1f
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{"chroma:document": "Our original loan was held by a local bank, who we could actually communicate with directly. They sold our mortgage to BB&T, a regional bank, which we have had less than satisfactory communication with through the property transfer. BB&T then sold it to Fannie Mae, a large quasi Federal Government investment corporation, who BB&T cannot even communicate with efficiently (emails only)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c20fe015832a422f8c552051587bd9f5
encoding: FLOAT32
metadata:
{"chroma:document": "We had to visit this branch the third time to get a bank card which they forgot to send when ours expired, it seemed like the persons we spoke to didnt care whether we got our bank card in time or not, 2 times she said if it dont come in 7 days come in again, by the the card would have expired."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 68d491a875674f90a3f30c7f72858679
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{"chroma:document": "I secured a safe deposit box at my banking location, because of insecurities at my previous address. BB&T, never changed this address and some personal checks were sent to that address and that is why I secured a safe deposit box. My banker at the time never informed me that I should secure insurance due to the problems the bank was having with previous keys, boxes, etc. I contacted the branch manager who stated there was no way anyone can enter into my safe deposit box without a key. I replied that my banker was always in the safe deposit area when I went to check my inventory."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ad80646bdff4426895e5b25d719c3231
encoding: FLOAT32
metadata:
{"chroma:document": "I had some money deposited into my account over 8 months ago and my account was immediately blocked. I\u2019ve called multiple times and no one will unblock my account. Still till this day BB&T is holding my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f439c51fbb34b5d9ad0f83780aac263
encoding: FLOAT32
metadata:
{"chroma:document": "It seems like they take at least one extra business day to process a payment to a credit card company. So far it looks like they take TWO extra days, but I am sure this cannot be right. Nothing processes on Saturdays. My old bank would process payments and deposits on Saturdays. Two direct deposits are required for free checking. Many people get paid monthly, only one deposit. I'm not sure why they have this requirement. To avoid people on benefits or social security recipients? That would be discrimination."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9029d69d701d4efd8ced187d0652b8e1
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with BB&T for many years. The only thing I use them for is my Social Security Deposit and changing that deposit is very difficult. The bank is very slow and costly for transfers to other my other accounts, PayPal & Charles Schwab. If you want a next day transfer from a BB&T account it is a $10 cost. The basic transfer charge is $3 and that can take as long a 5 working days and if it falls on a weekend it is longer. Recently, I have noticed, I am not seeing debit transactions for several Days. They are holding on to our money as long as they can and I am paying extra for them to do it. This may be how most Commercial Banks are operating. However, PayPal charges for transfers, but it is a tiny percentage of the transfer, free if you want to wait a couple of days. At my other institutions I see my transactions instantaneously. I think we all expect that. There are better options out there. Stay away from BB&T."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 79e78d8a6b02471286787bf2cc77742c
encoding: FLOAT32
metadata:
{"chroma:document": "I have been going to my local BB&T branch for years. I've never had any problems there until today, when I had a deeply unpleasant experience, due to the incompetence, unprofessionalism, and disrespect of a new East Asian cashier. She waved me to come over to her as her previous customer walked away, but then suddenly she called the previous customer back over to her! I had to wait five more minutes, and the previous customer's business remained unresolved when they finally left! I am outraged! This cashier is a disgrace to banking, and I think there needs to be more thorough screening of prospective employees before they are hired by BB&T!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 87c403505d894d52a1881674fbeda18c
encoding: FLOAT32
metadata:
{"chroma:document": "The BB&T in Lynchburg Virginia location Rivermont Avenue has the worst manager and bank tellers. I myself has a position that deal with the public, and will never show the disdain they show for certain people. They roll their eyes while talking with you, they show frustration in assisting you with problems that involves your account. They talk down to you. I feel they need someone to awakened them to the fact the customers are more of a value to the bank, we are the ones taking the risk with our money, placing it in the bank. They only work for the bank. When their attitudes comes out, then the customer's attitude will appear also. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 602f9667100049ae9f299d608ebafb85
encoding: FLOAT32
metadata:
{"chroma:document": "BB&T charges for a declined transaction and call it return item fee. BB&T takes 24 months to qualify you for one refund of a high extra overdraft fee of $38. Imagine $12 was paid by BB&T and they charge $38 more than 300%..It's crazy, that's a rip off. You can imagine the billions they make from the poor every year from such exorbitant fees and the regulators of the industry allows them to carry on with this theft of depositors money. I honestly think the regulators should make the banks charge a certain percentage of how much was paid as overdraft and not this outrageous theft of a fee..exploitative banking system. Please share if you want change."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e83d17f050be4cd3949d3ad81e811845
encoding: FLOAT32
metadata:
{"chroma:document": "Don't give payment book. Receive bill on the 4th of month due on 13th. Throw in a weekend and you'll be late. They do this on purpose hoping you're late. Collecting late fees is how they make money. A payment book would be cheaper for them. It's gotta cost them a lot to send out but they know they'll get more late payments the way they choose to."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1255c0b417314c5c8fee514755c77000
encoding: FLOAT32
metadata:
{"chroma:document": "My credit was poor, so I got a BB&T secured credit card, which requires a deposit. The lady talked me into getting one when I was cashing my paycheck, because my employer's checks are through BB&T. The attendant said after 6 months of using it, I will get my security deposit back, (It was $400) and they will then release a regular line of credit. I emailed her after six months, she never returned my e-mail. So, I went into the bank and asked her what was going on. She told me I did not get any offers yet, and I have to wait until BB&T offers me a regular credit card. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e68e7cb3d1f849688101486565f64162
encoding: FLOAT32
metadata:
{"chroma:document": "We have had to deal with this company for 3 years as our mortgage was sold to them. We set up our mortgage payment automatic starting 9/14/2019. Guess what? They dipped into our bank account yesterday 8/22/2019. Left us without funds to buy groceries, school supplies, etc. We called and were told we would get a response in 24 hours. The most shady, shifty company I have ever dealt with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb4c0dd92f9e42d0b7eb17d5fa47b971
encoding: FLOAT32
metadata:
{"chroma:document": "Went to make a deposit to my daughter's account who was having some challenges, with my ID in hand, to a local bank, and live in the same ZIP code, less than a mile away. Policy. No ifs, no ands, no buts... We are talking $120. Cherry topper was that the portly woman told me to \"have a nice day\"... To rub it in that they were NOT going to help in any way. THE WORST, never BB&T. And hope that policy gets in the way of you helping your child."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 088e6f40e3e34910a7aa881e7474ba9b
encoding: FLOAT32
metadata:
{"chroma:document": "Customer service is prolly the worst unless you like sitting on the phone for 45 mins and then get hung up on. For their checking accounts well they steal money from you which I never thought that was even possible. But I guess there\u2019s a first for everything. I would recommend Bank of America."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 198f03a8a0a94e55b6c82b7c565b24df
encoding: FLOAT32
metadata:
{"chroma:document": "HORRIBLE. I had a house fire. This mortgage company is not releasing my funds from my insurance company that has sent them checks for the repairs to my home. It\u2019s been since March 10, 2019 and myself, my family have completed my home repairs and this mortgage company is giving every excuse in the world why they won't release my funds which is putting me in debt! After this claim is resolved which we will probably have to hire attorney I WILL BE CHANGING mortgage companies. They know we are struggling and don\u2019t care. Customer service has no clue. Every day a different story. Even the supervisor over loss draft promised us to to get our money and we haven\u2019t heard back from Kyle ** in months! They keep saying they're going to send an adjuster out and it's been weeks no adjuster!!! HORRIBLE HORRIBLE HORRIBLE!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc8db27ee430403eb82a3cff9adb298c
encoding: FLOAT32
metadata:
{"chroma:document": "This is the worst bank we ever banked at. We had to go into the bank every few months because of their mistakes. We were in the Gold Club and continue to charge us for fees that were covered by the Gold Club. We finally got tired of going in and closed our account . Best decision we ever made. We went to Fairmont Federal Credit Union and never looked back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 346dc9de1ec844899d78fdd68366c89c
encoding: FLOAT32
metadata:
{"chroma:document": "I have used this bank for over 10 years and would not change. Superior customer service, excellent location, appropriate accounts to fit the needs of many. They offer other services as well. A bank I can count on!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 24ac802b7d5a4999b5d13aa229dacf11
encoding: FLOAT32
metadata:
{"chroma:document": "I have been so disappointed with BB&T in the past two years after being a loyal customer for nearly 30 years. It's the habit to deduct charges before counting deposits. The online banking will show sufficient funds but then you get slammed with overdraft fees the next day when items have posted....often items from many days prior that one would assume had posted by now. And they didn't post my xmas bonus check last year until 2-3 weeks after I deposited it. As a single mom who works full time and is working on my doctorate, I need a bank that will help ensure my money goes the furthest it can, not one that tries to capitalize on my lack of time to pay attention to detail."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 126aaba67dd743f49ac9932bb5b0d18d
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking with BB&T for almost 20 years. Every branch I have dealt with has always provided excellent customer service and employees who have gone above and beyond to help to me out in several emergency situations. I have used the online service since its inception. It is very user friendly and simple to navigate. When changes or updates have occurred, instructions are posted to assist with the transition. I highly recommend this bank and its online services."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea888feb054f4aa789ea17be871d8596
encoding: FLOAT32
metadata:
{"chroma:document": "I recently opened an account with BB&T, set up direct deposit, transferred some fund to the account. After couple of days: I discovered that I was not able to login to the account, call customer service and they kept on kicking me around on the phone and they later told me that my account was close. Nobody can tell me why the account was closed, I went to the branch and they told me the same thing. I hope I will be getting my deposit back (hopefully)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 341a99d0f70a44478f1a4857a134d40d
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a loyal customer with BB&T since 2008 until today when it all changed. I called into the fraud department because I had been a victim to scam. Do you think they even attempted to help me? Not at all. I spoke with a woman by the name of \"Silly\" in the fraud department and she did absolutely nothing to help me but say \"We get a lot of scams\". I asked her if she told all if her customers that and she said \"yes\". Just a word to the wise before anyone decides to bank with this company rethink it. If you are in a bind with absolutely nothing to your name they will not help you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c5dc20eb0d6a43a2a8e1b2e6a75d852c
encoding: FLOAT32
metadata:
{"chroma:document": "I was grandfathered into this bank as it bought out my original one years ago. I have had good service but when I needed a loan or info in financing for my first home, I was not able to get support. I stayed as my direct deposit from my former job was attached and didn't want to go through the process to change. Again, I am sure they give good service to their customers but for me I use them for only some of my banking needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 80e3ada870524335a01afb615060eca0
encoding: FLOAT32
metadata:
{"chroma:document": "I had this bank account for 3 years and I\u2019ve never had so many issues! They charged me $5.00 a month (I was not told about this until after it was opened). Then, when I was told I had overdraft protection, I was hit with hundreds of dollars of overdraft fees. I keep pretty good records and somehow it always seemed that I had a new charge that I wasn\u2019t warned of. I can not WAIT to leave this bank!!! Check out CHIME!!! It\u2019s amazing and won\u2019t charge you for things they allow to happen to your account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f9f73a5339bc48bf9003b3a8f1e31f85
encoding: FLOAT32
metadata:
{"chroma:document": "Always pleasant at drive through window and inside. When they say, \"Hello. You know by the way\" they say it that they are being real.... They always have pens available and they actually work. I can also call and get a real person."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 987d40828af641438b8456072744456a
encoding: FLOAT32
metadata:
{"chroma:document": "I don\u2019t like the service fees assessed when your acct doesn\u2019t have a certain balance. Hold times are lengthy. They don\u2019t reverse charges a lot. I use it due to being local and focused on community banking needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4058a1f95c814928b73a37af9d5013d3
encoding: FLOAT32
metadata:
{"chroma:document": "BB&T DO NOT care about their customers! They go into your bank account and STEAL your money, hundreds of dollars at a time without notification! And then when you call to figure out why, no one knows who, why, or what is the reason! This is by farrrr THE WORST BANK EVER!!! Do yourselves a favor and close all accounts and never look back at BB&T! They are thieves! I\u2019ll give them 0 stars if I could."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef394a38ad3d48609a39a12d17a292e8
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account with this Bank last week only to be told a day before my direct deposit hit that they closed my account due to address verification a day before my direct deposit hit! I wasn't notified of any of this! Last Friday my direct deposit was sent to the closed account and BB&T have not sent the money back to my employer! Do now I'm about to be evicted and I don't have my Lupus medication?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d9a741a2256b4c9fa139087946e9259a
encoding: FLOAT32
metadata:
{"chroma:document": "Trying to get official payoff amount valid for 10 days. 1. Went to branch, they said they can't do it. They called their center, and they said no. They put me on speaker phone and call center refused to talk directly to clients. They transferred the worker to another department, after 30 minutes on hold in their own internal system, I asked if I could pay a certain amount and get a receipt... She said, they don't take credit cards... She said they don't take debit cards, I have to got get cash."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0557d30e8c674102ab2ab29b1fe4f7e4
encoding: FLOAT32
metadata:
{"chroma:document": "BB&T is by far the worst bank I have ever had! They don\u2019t care about their customers or how long you have been a loyal customer and to top it off they have horrible customer service! Everybody cleans their hands with whatever issue you may have and say there\u2019s nothing they can do to help you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 130a6b9c36cc4041be54208652ae4b59
encoding: FLOAT32
metadata:
{"chroma:document": "BB&T is a scamming ** bank! They find any rule or reason to take money from you and they don't care about your needs. I will never bank with them again!!! If you care about your money then don't open an account with them!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8302e8266cd74b12a40cdb7e6944ffb4
encoding: FLOAT32
metadata:
{"chroma:document": "I opted out of overdraft protection and in the past (for at least 3 years) BB&T has never paid on any transactions when the funds were not available. Last week I was charged two overdraft fees for two separate transactions, which over the past 3 years were not paid. I called on four times and the representatives could not tell me why I was being charged..Very dissatisfied!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2849b0fda894459386e4b9f4791f882e
encoding: FLOAT32
metadata:
{"chroma:document": "The bank has a system set up to rearrange your transactions. They do this to make it more likely for the customer to overdraw. Then they slap a $36 fine on you (every day). I have literally went to bed with $20 in my account to waking up to -$66. They also do not let you dispute it. They have a computer system that lets the teller know if they can refund money. You get one refund a year. That does not count for just your mistake. If BB&T makes a mistake then they'll refund you but that's your one refund for the year. They claim to do all this to help a person learn how to manage their money. They waited until my landlord cashed my check before they let a credit hit my account. They did this so my check would bounce and they could justify charging me another $36. They told me today they took $180 from my account. These people are crooks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 27b3afd0cc2347a1b344c7c31fb59215
encoding: FLOAT32
metadata:
{"chroma:document": "The bank has a system set up to rearrange customer's transactions that will create a negative balance. The process is set up to create the most number of returned transactions that will increase the number of returned transaction fees. A 100% advantage of the bank & a process to increase revenue. A customer service rep admitted that the process takes place & it is legal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b353f7d985ec4d348a195949f4512f41
encoding: FLOAT32
metadata:
{"chroma:document": "My husband opened an account with BB&T 2 years ago. When he opened it he told the lady he didn\u2019t want overdraft protection. A few months later we noticed she had put him in it anyway! First of the year he had to change accounts due to fraudulent activity. He again told a manager he didn\u2019t want overdraft. She said, \u201cIt\u2019s for your protection.\u201d He said, \u201cI don\u2019t need any protection if money isn\u2019t in my account. I don\u2019t need it!\u201d"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 056d36ea43c9421794e881fd2bfc3966
encoding: FLOAT32
metadata:
{"chroma:document": "I've been banking with BB&T checking, saving, joint with my son, safety box in 15 years. My son who is serving America military out of country made overdraft his checking account, I found out by mail from BB&T since he's out of country. I and my friend went to Calabash, NC, meet C ** get some advise. She check my driver licence and check the letter about overdraft from BB&T, found my son's account, found me and my son's joint account. So we thought I verify enough to help/add some money to my son's account. Well, Carol ** said that some children need hard lesson. I need Power of Attorney to do things, she does not want to help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 114948bd4f7e4c10a58dd121b7b1246c
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{"chroma:document": "My husband is in another state on business for an extended period of time, and I attempted to deposit third party checks into my account which were made out to him, and he had signed over to me. The checks were rejected, however instead of giving them back to me they kept them and put a lock on my account. I brought a document signed and notarized by my husband stating that I was authorized to do this. BB&T then demanded I have three more papers signed and notarized by my husband in order to access my funds. I did that, and submitted the papers only to find out that the papers I was told to have signed and notarized were the wrong papers! Three more papers. Signed and notarized. Now BB&T rejects them again due to the notary signing her name in the wrong spot! I am now going on TEN PAPERS, COUNTLESS PHONE CALLS AND OVER TWO MONTHS OF NOT HAVING ACCESS TO MY OWN MONEY due to minor errors in paperwork!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I opened an account 6 months ago. Just two weeks ago, someone who had my debit card number on file for AUTHORIZED transactions made several UNAUTHORIZED transactions in the amount of $1500. This happened on a Friday. I received a text from BB&T asking if I authorized one of those transactions, which I did not. I immediately called the fraud department and was told there was nothing that I could do until the transactions went from pending to posted and that they could not push the transactions through. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d22cbcd2941d43e1860d434310387549
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{"chroma:document": "If you want to take SBA loan please stay away from BB&T!!!! This Bank will fail you as soon as you sign loan agreement. Their idea of being in banking business is only to marge with other banks for their own profit. You will not see a penny and you will be disrespected and brought to financial ruin. If this Bank will continue to be allow to merge with other banks it will bring us another 2008! IT IS THE WORSE BANK!!!! In the front of each branch of BB&T should be posted big sign \"KEEP AWAY - WE WILL BANKRUPT YOU.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ec16a033a7f144e9b8ccb0a7b436da88
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{"chroma:document": "BB&T restacks and removes/recharges pending items in order to charge overdraft fees. This has happened to me before and now two weeks in a row I have multiple NSF fees for NO REASON. As soon as I get direct deposit changed I\u2019m switching banks. BB&T is such a scam, take your business elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 465988353ec340cead556a2b9c0c1f18
encoding: FLOAT32
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{"chroma:document": "BB&T has all banking g coding done in a way to line their pockets and empty yours. You want good customer banking services? Go somewhere else. They always send the bigger draft through first causing an overdraft then dings all the lower drafts with overdraft fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a3ed997718a644a294ee2a65a37419b5
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{"chroma:document": "I've been banking with BB&T since I was 12 years old, but that is finished now. I cannot believe that BB&T customer service ignored my calls and messages for SIX MONTHS about closing an account that kept a monthly fee. This account was free to me for 10 years, and now all of a sudden there is a monthly fee? They ignored my messages in order to keep the monthly \"maintenance\" fee. I am appalled."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: afe87d34d0774c908fe75eb2ac91b874
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{"chroma:document": "I am writing to describe the outstanding customer service given to my brother by BB&T Branch Banker Team Leader, Safiya **, at the Huntingdon Valley office in Pennsylvania during four visits over the past three months. My brother suffered a traumatic brain injury six months ago and continues to have memory lapses and periods of confusion. He required a great deal of time to untangle his complicated banking situation that had gone unattended for months while hospitalized. That time was provided at each visit in the Huntingdon Valley BB&T Branch Office until all questions were answered and the issue resolved. My brother needed banking instructions to be written and repeated multiple times. He also required repeated demonstrations to access his account using his phone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2f63f423cfde4ef29e42a4a2eed5cc58
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{"chroma:document": "I applied to refinance my rental property. I was told we qualify. Then they said they needed more paperwork. We sent everything they asked. They asked for the same papers over and over. Said we needed to up our flood insurance . So we did all this to have them decline our loan after 4 month. We paid for appraisal and upgraded flood insurance. We paid out $3600.00. Would never do banking with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8234b2941663499ca67f1e4a4b0c9ddb
encoding: FLOAT32
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{"chroma:document": "Never use this company. This is our buyer's loan company. We had a closing date of May 30th. 2 days before closing we get a call saying we can't close because BB&T screwed up. It then took 3 days for them to get back to us with a new closing date of June 7th and now again 2 days before closing we are getting a call that they screwed up again and we have no closing date. The incompetency at this company is unbelievable. I would never trust them with anything let alone a loan."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4cb49d4ae69483b94f4fc73877a6b2a
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{"chroma:document": "BB&T has to be THE WORST bank in the world!! I went into a local branch to make a CASH deposit into my ex-wife's account. This was to pay for my monthly child support that she needs in order to feed/cloth/house my children. The teller told me that she couldn't accept my CASH deposit because I my name was not on the account. She couldn't take cash!!!! She told me she could take a personal check or money order....a PERSONAL CHECK!! A personal check that can be easily forged and/or fake!!! Bust she could not take cash!! What kind of ridiculous policy is this?!?! I will never even consider using this joke of a bank and my ex-wife will be closing her account and taking her money elsewhere!! BB&T is worthless!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2fa5fcfc4671424a94b95fe27509d692
encoding: FLOAT32
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{"chroma:document": "I went into BB&T to put some money in a family member's account and the lady behind the desk told me that since I'm not on that person's account I couldn't do it at all. I'm the person's daughter. I went out to the car and told a family member I was with what the person had told me and when she went I'm they wouldn't even take it even though the family member I was with is her mom. I'm going to admit when I was walking out of that bank I called that lady a ** and said that they were all ** up just loud enough for them to hear me. I called my mom and told her all that happened. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 73dc5bf963e540e4b3ef895ee657bf12
encoding: FLOAT32
metadata:
{"chroma:document": "I bank with the St. Augustine Beach Branch. Donna **, Linda **, Torrie & Gina are the best team of professionals I\u2019ve ever dealt with. They each acknowledge you as you come in and take care of you asap. I understand BBT is merging with Sunbank which we had the opposite experience with and moved all our money out of. BB&T in St. Augustine is the Best!!! I hope merging with Sunbank doesn\u2019t alter that, or maybe Sunbank can Learn from BB&T. Just Ask the St. Augustine team, they got it down."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bcc1d17eaed64d918c502aa7ad3e544f
encoding: FLOAT32
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{"chroma:document": "Lack of accountability exist with personnel in the credit line increase department. BB&T employees don\u2019t follow up with request made by customers. False information is consistently being provided. BB&T employees need to be trained better on how to provide consistent and accurate information related to credit line increase. BB&T could be a lot more customer friendly and has archaic processes such as requiring you to go a bank to update license information."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9caa560af72e4ac99ae9047f76ab4da2
encoding: FLOAT32
metadata:
{"chroma:document": "I had put a stop payment on an auto debit back in April. I was assured it wouldn\u2019t come out. Well they took the payment out. Now I have overdraft fees. Called and talked to customer service and the person was like, \"Well I see you have the stop payment so what will happen is tonight we will reverse it back out and put the funds back.\" I ask about the overdraft fee and she told me I would have to do a dispute and see if they could take care of it. If you pay 36.00 to stop a payment then the payment shouldn\u2019t even be pulled from the account at all. I will be closing my account and going to another bank. Customer service is a joke. The girl was rude and wanted to rush me off the phone. Worst customer service ever. This is ridiculous."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 16e320e92dae4e3789a687dafd27ee08
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer of this bank for 30\u00d7 years. They refused to recognize a power of attorney to cash a check. I will withdraw my accounts soon. They are rude and seemingly too busy to help. Do not expect this bank to help you. There are other banking institutions that are much better!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a60251fac0e948928d8fd4f05fbb5875
encoding: FLOAT32
metadata:
{"chroma:document": "Opened a HELOC loan with BB&T based on an advertisement for an introductory rate of 2.24 for the first 12 months then it was to revert to prime minus 0.01%. At our initial meeting and again at the the loan closing my wife and I made it clear that we wanted FIXED RATE for the duration of the loan. Our loan officer told us this was fine but we would have to pay an annual fee of $50 which we agree to do."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 654a377005024ce08f815d6e17f4e4bc
encoding: FLOAT32
metadata:
{"chroma:document": "When I was ready to retire, I refinanced my mortgage with BB&T. The process was quick and easy, my bank rep was professional, and the interest rate very low. I'm saving so much money with this new low rate. And I save time making monthly payment online."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c178030820947549cba67b310ccd8e7
encoding: FLOAT32
metadata:
{"chroma:document": "I have two Business Accounts and one Personal Account with this bank, plus 3 credit cards. Oh boy, how I've come to hate this bank... They make everything they can to drive you away. They have the worst customer service. They are NEVER able to help you over the phone. They make you go in person to the branch every single time. I really really really hate this bank. I'm closing all my accounts and going to a Credit Union instead."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e1b0468077e40c2921768c6f39687bc
encoding: FLOAT32
metadata:
{"chroma:document": "I opened this account basic checking for my daughter. It is in my name, I deposited a 5400 check and they told me 7 day hold. I went to NYC due to the fact 7 day hold. It changed to a 10 day hold! The check had cleared within 3 days, the manager in Woodbridge, Va could not be kind enough to release the funds so we could continue our stay in NY but that\u2019s okay! I am withdrawing everything and going to a bank that has common courtesy!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 55622eeb005e49258bfc4efea800c81d
encoding: FLOAT32
metadata:
{"chroma:document": "When BB&T bought out my local bank (National Penn Bank) they immediately closed my line of credit and when I tried to renegotiate a new payment amount (since the other amount was way too high for my recent income) they refused to work with me, I filed Act 91 and STILL they refused to work with my councilor hence forcing me to hire a lawyer. And still to date I'm working to stop foreclosure #2 (bankruptcy was dismissed and BB&T took advantage of my lawyer's mistake and refilled foreclosure) since my lawyer screwed up, and still they are refusing to work with me to come to an agreement. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9602761572394ccfaf107c2fa089d1ac
encoding: FLOAT32
metadata:
{"chroma:document": "Car loan. First time doing business with BB&T. The car dealer sent out a check which was not applied in the account after 2 week, a BB&T rep asked me to put a stop to that check since the address I gave was not correct. The check ended up making it to BB&T after I had coordinated with the car dealership to put a stop on the check. Called BB&T back and was given a new address and a phone number, after calling the number multiple times I called back to ensure I had the right address. I gave up since no one picked up the phone and the phone did not have a voicemail. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0327fdb99660477fbca02298c18f5c86
encoding: FLOAT32
metadata:
{"chroma:document": "My auto loan was transferred from another bank on 3/2019 to BB&T. In the processes of all that the bank sent a letter stating I needed to call to set up my autopay through them. I called and did so... BB&T took my payment out two weeks earlier and stated that there was nothing they could do other than send me a check back in ten days. Mind you I have all my other bills coming out in the beginning of the month... Now I have to wait ten days for them to mail me back my money. And all they could say to me was, \"Sorry we will have the representatives coached.\" What good does that do for me, other than some of my other payments bouncing. I\u2019m so upset. I would not recommend anyone going with this company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f649c425d08a4e1ebf8b3288ebd15f92
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{"chroma:document": "I opened a checking account about 2 weeks ago. When I did I was in the process of switching jobs. I moved to an area where a branch was not located within 700 to 800 miles. After opening the account and depositing $500 I did everything the bank asked me to do provide a proper identification. I provided answers for the questions. I provided funds for my account and when I was in the process of moving they locked me out of my account. They say for me to come into the nearest bank to check ID which I already provided in person and email. So I have no way to get to a branch. This bank stole my $. Do not bank here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 34f116ad1bb541a2b3cd2e3ebc73ccd9
encoding: FLOAT32
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{"chroma:document": "If I could give them no stars, I would. This bank is terrible. I opened the account under my name only and deposited a $500 check that had my husband's name on it as well and was signed by him in order to open the account. I had no issue at all with this check clearing. 3 months later, I deposited a check for an insurance settlement in the amount of $2,775 to the account. This check also had my husband's name on it. We both signed off on the check and deposited it in the account. The next morning, the funds were already showing as available. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 78b10a9a0e20416c8e3ef30593fdb002
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{"chroma:document": "A couple of months ago my purse was stolen when I went to the daycare to get my child. I noticed immediately and called to cancel my cards. I had both an ATM & Credit Card and canceled through the 800 number, told them to mark my account, & had the new cards on their way. After a few days, I got an email stating that my new credit card had been ordered & it was on its way but nothing on my debit card. I didn't think too much of it and 10 days later, I got the credit card but still nothing on my debit so I called & asked them if they ever sent it, they said they didn't and they would have another one sent in 10 days. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b3b74f2fe9f1430cb17a4ee4cab374aa
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{"chroma:document": "I am an accountant of 35 years and generally look at my bank transactions daily, however, I had to take time off due to having surgery on my foot. During this time, there were 4 unauthorized transactions that sent my account into an NSF nightmare. I called, emailed, and found out how to dispute these transactions. I emailed the bank manager as well letting her know what was going on so we could get my account in good standing. When I finally received a letter from them stating that all of those transactions were fraudulent and refunding monies, I found out that the bank had closed my account. Prior to this, I asked the bank manager why I could not log in and she told me to call an 800 number."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c205744f3484d95849d7e4e15b3475d
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{"chroma:document": "I have been with BB&T for many years and have had nothing but issues with them. Recently, I have been trying to close my account but have been unable to due to a recurring fraudulent charge. When I speak with BB&T about the charge they are rude and do not want to help. They tell me they will send the fraudulent form in but cannot take the overdraft fees off my account even though it is not my fault. Today, I went to deposit money into my mom\u2019s account who is also a BB&T customer and they refused to let me deposit cash. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e24bdcd64c674f59962016f9599b7ae5
encoding: FLOAT32
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{"chroma:document": "Ah, the old F&M bank in Mount Jackson, VA. Sweet, bumbling, and unimpressive. When BB&T took it over, all of a sudden there was online accounts, ATMs everywhere, and a great customer support staff. But as BB&T grew over the years, customer support really declined. The manner in which BB&T handles fraud incidence is particularly poor. They replace your card, but don't attach it back up to your profile automatically. You have to run around to their branches, deal with incompetent and poorly trained staff to get this done. Then there are the home loans. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a9a92f6d5ebe4fd8b38934ecd4e0d773
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metadata:
{"chroma:document": "They canceled my savings account without alerting me. They take at least a week to issue a new card when one is fraudulently used. They are rude on the phone when you try to get access to the money in your account. All this is extremely inconvenient when their banking hours are so limited."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 26f45e3f971f43e888a721d4e640294e
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{"chroma:document": "My car loan was transferred to BB&T, basically BB&T bought the loan. Now when I call customer care they do not answer the call... After great difficulty I was able to connect to representative but of no use. They ask me to drive 1500 miles and walk in to their branch to clear the payment. Stay away from BB&T."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ba98a2fc7bc242ff9ae14fcd2b2b509e
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{"chroma:document": "I tried to use my debit card at a restaurant and my card was declined. When I checked my balance it was 86.00. My purchase was 16.00. After waiting 45 minutes for customer service they said it was a computer error and they were working on it. I\u2019ve only been a member since February so I\u2019m not happy!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d2c52c4be2654043b57f85ca0fabfd23
encoding: FLOAT32
metadata:
{"chroma:document": "For some reason they are holding my opening deposit for over a week. The woman answered the phone was nasty and ignorant from the get go: \"I don't know. I don't see nothing.\" How could this be a bank?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 39fd729437054960bc7ab8186d4c6e04
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{"chroma:document": "I called to check my balance on the 24 hr phone line and it had negative 36.00 balance and I spoke with someone that day to find out that BB&T had drawn 500.00 out of my account. What they said was a case adjustment and I asked what that meant and she said that maybe they deposited too much money in my account but could not tell me the reason until the money was taken at the end of the day and I was told to call the following day. So I am waiting to get my meds at the pharmacy of which now I can't pay for because of my negative balance. So I went without any meds for 2 days and nothing. They did helped the matter and I found out that back 4 months earlier I wrote a check for 700.00 that I thought had cleared my bank and it had but they only paid 200.00 instead of 700.00 and paid my mortgage only 200.00 as well. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 11d3fd7e539c412897f18cc211ee5c2b
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{"chroma:document": "There were a numerous amount of times that I contacted BB&T to notify them of negligent behavior on behalf of my contractor which includes VANDALISM BY MY CONTRACTOR, FINANCIALS MISCONDUCT AND A PONZI SCAM. I also notified BB&T that THEIR inspector (which I didn\u2019t choose) but required to pay the fee for of unethical authorizations for draw disbursements. I explained many times that the contractor was using my loan money to pay for other client's construction projects."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c90daf7653d94004a7cad547ebb0e0fd
encoding: FLOAT32
metadata:
{"chroma:document": "My account was billed in error and I have provided the claim department with proof as the merchant withdrew the charge and they will not return fees they charged me. I have been a long time customer and this is not good customer service and I am now looking to switch to a different bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fb88c6fa644741babef1e05733361bc0
encoding: FLOAT32
metadata:
{"chroma:document": "Not gonna go into detail - it makes me too upset. Suffice it to say I have never ever dealt with a business that does not allow you to speak directly with a person. On the phone for 1 1/2 hours and nothing. Goodbye!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d88b3151cd514b7998491c9d7c43bfab
encoding: FLOAT32
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{"chroma:document": "I am still very upset with the type of rude and disrespect I experienced at the BB&T Bank located on Midvale Ave, Philadelphia. The women bank teller was very rude and didn\u2019t seem to want to help me. I wanted to make a deposit in someone else account, instead of her taking the time to explain why it couldn\u2019t be done she just said, \"No. You can\u2019t do that,\" and walked away. I understand that each bank has their policies but to walk away while I\u2019m still standing at the window talking is just rude. I\u2019m happy that this not my bank and I would never bank here especially knowing that this is the type of person that you have representing your company. I will definitely spread the word of the experience that I had today."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f7797f038f194ef2a1248c0549c7865f
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{"chroma:document": "So I had a checking account that was overdrawn and was trying to save the money to pay it off. My paycheck was suppose to come direct deposit into my account March 1, 2019, however, due to some fraudulent activity, my account was closed off and the bank just decided to hold it instead of sending it back to my employer. These SOBS decided to take my paycheck and use it how they wanted to and that was to pay off the account and never said a word to me about it! I called them to give them a piece of my mind and they go on with their bs about how they have a right and it\u2019s in their disclosures. Well I have a right to know what the hell you do with my money! That was my rent money and you people now have me worrying about a roof over my head! Thank you for the ** headache! You people need to learn some damn ethics! I will be going to the BBB on you! Stay the hell away from this place! They\u2019re crooks!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aa48f5d1a88e477a85becb82d25dad25
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{"chroma:document": "I moved, my daughter did not. Our accounts are NOT linked in any way. When I changed the address on my account BB&T took it upon themselves to also change the address on her account. They did NOT notify her of the change. When she called them to tell them she did not move and she wanted it changed back they said ok and changed it back, she received a confirmation email of the change back to the old address. She just looked at her statement and they changed it back to my address AGAIN and AGAIN NO notification to my daughter that they changed her account address! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 861b57912cea44af8a82de339470f836
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{"chroma:document": "BB&T has been the absolute worst mortgage company I have ever dealt with. They have a very faulty system and an uncoordinated staff. BB&T uses an auto-dialer system that never connects to an actual agent but instead hangs up on you. Due to this, I was not notified about an insufficient funds charge until it was already a couple weeks past due. I rectified the past due payment as within a week of an actual human calling me and was forced to start making my payments through wire transfer. BB&T ended up rejecting three different wire transfers and did not notify me, all while threatening foreclosure and sending people to check up on me at 7:30 am. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b6b23870b9074f7d9b04879f40857595
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{"chroma:document": "We have a checking, money market, two business accounts, line of credit, home equity and mortgage on a second home yet we have continued to have one problem after another with this bank and it deals with customer service. We are grandparents who frequently transfer two college grandsons money from one of our accounts to their BB&T accounts and they put a twenty-four hour hold on them. Understand this is from one BB&T account to another BB&T account!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: be392fce582c4b998fe2eb665771da36
encoding: FLOAT32
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{"chroma:document": "I've been with this bank and had this account since high school (I'm now in my mid-20s). In the past, whenever I had issues with my account being inadvertently overdrawn, they would refund the fee even if I had made a refund request within the last year. Their policy at the time allowed representatives to override the system that only allowed one overcharge fee to be refunded annually."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5edd22012ad84794911494afc9046328
encoding: FLOAT32
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{"chroma:document": "I have been with BB&T for over a year now. I find myself walking away from them due to poor business practices. I left the branch at 10625 Philips Hwy, Jacksonville, FL 32256 because of such poor business practices. On 02/12/2019 I deposited a check at this branches counter and was assured it would clear 02/21/2019 (TODAY). I clearly asked on the 12th what time-frame it would be to clear this check. They explicitly responded 02/21/2019 (TODAY). As the reader might guess, it did not clear today. I walked into this branch to inquire as to why it has not cleared. They could not give me a direct answer beyond, all we know is that it is pending clear. We believe it will clear tonight at midnight. Once again, an indirect answer. I had them (BB&T) verify with the Check's Issuing Bank as to whether it had cleared on their end. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa9bf25e905f48f2b54b27b8a9ebd89d
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{"chroma:document": "I paid off a company vehicle without one late payment, with BB&T. I then applied for another loan for another company vehicle. My credit score is above 800 with all 3 credit rating agencies and had the amount that I wanted to borrow, in my checking account. After about 4 weeks I was informed that my loan was declined. I received the letter with the information they used to decline my loan and the information did not coincide with the correct numbers showing with all 3 credit rating agencies. I have been in business for 5 years. I need to grow my small business but contrary to what BB&T says, they do not loan to small businesses."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 999f74b0533449448e18f799102715ab
encoding: FLOAT32
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{"chroma:document": "Received an email this morning stating I received an overdraft charge with no transaction pending, my account is negative, I had an overdraft charge 7 days ago and now they are charging me for the same overdraft. 20 plus year customer and time to move on. Also applying for any loan or credit card your credit must be past perfect.No help to the little folks, will leave them to their stockholders and 6 figures customers. Good luck."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ca44764461454c778a3343897484c0c3
encoding: FLOAT32
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{"chroma:document": "They are the biggest and oldest bank in our area and because of that they have the worst customer service. I had to take my husband to work this am and left the house without my wallet. My husband gave me his debit card to deposit some cash in the ATM, but the ATM was down. The teller would not allow me to deposit cash into our account because I didn't have my ID. What kind of bank won't take a cash deposit without ID. That's ridiculous."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e9643f53306d413389f7ef1fb8b03a9f
encoding: FLOAT32
metadata:
{"chroma:document": "I had many unauthorized withdrawals made from my account, to the tune of almost $500.00, over a period of 6-7 months. When I reported it to the Fraud Dept., I was told that I had made the withdrawals."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b8df9a0cea0a4988af3777757be0f25a
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{"chroma:document": "Customer service at BB&T is the worst I have ever had. Took out a personal loan at the BB&T and Chesapeake Virginia on battlefield boulevard. Took it out a week ago nobody contacted me. Nobody talk to me. Had to go over to the bank and find out that the loan was disapproved. Piss poor planning. Company really needs to look at their problem at this Bank. There is no service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d3f7e12ca8064167bb426d84c5cbf136
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{"chroma:document": "Last week I had a $1000.00 Zelle transfer bank to bank. It never was put into my bank account even though I had a confirmation # and the other bank proved BB&T had the money. It's been a week. I get a different story every time I call as to where the money is. I still don't have MY money. As soon as I do get it, I am change banks immediately."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5f4567a5335847918137068e0e88c469
encoding: FLOAT32
metadata:
{"chroma:document": "I have had nothing but problems with this bank. I opened a business account and a personal account 7 years ago. Little did I know but they labeled both accounts as business accounts so our personal checking and savings accounts were not visible. After numerous calls over a couple of years to get these accounts visible to both my wife and I, I am informed that both accounts were set up as business accounts and I would have to close one of them. As frustrated as I was, I agreed and told them to ensure all accounts were listed in the remaining account. After 24 hours waiting as instructed, I went into online banking to find out that they didn't include my business credit card. I called again, waiting for almost an hour to speak with someone and asked why my credit card account wasn't visible. The customer service agent replied that I had to specifically instruct each account by name to be moved over to ensure it gets done. Really??"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d1e1e43fbcb4e89bf592024de7438e4
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{"chroma:document": "I received tax information a couple days ago regarding taxes that would be owed for payment on a credit card balance for my deceased husband of three years. long story short, I called several numbers seeking answers from the credit card services and finally ended up with Myrtle ** who said she was in charge of deceased accounts. My question was why three years had gone by with no notification from anyone regarding this issue to me. My address hasn't changed, my name hasn't changed and I've continue to be a customer for 15+ years. She said it had been collections for 3 years (news to me) and now the amount had been discharged. When I asked why I had not been notified, she didn't know why. My husband's estate has been completed for 2 years. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b3479645e25c4835a866f16d84cadd36
encoding: FLOAT32
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{"chroma:document": "Opened my checking account today, will close it tomorrow. I  asked them NOT to do a hard credit check, for check overdraft. They promised me they would not. The did! Website is joke. Tried to enter address for Target and would not accept it. This is the WORST bank I have ever dealt with. If you open an account, good luck navigation thru their archaic website."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 509f71eba25e4a18896bb3b91158c067
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer with this bank since 1994 with over 35,000 dollars in my regular checking account. I tried to deposit ten checks that were given to me from June thru August 2018. These arrogant thieves refused to accept three checks because this bank has a 6 month grace period on checks. These company checks are from a Fortune 500 company with Billions in assets and money. This company is worth more than this bank. Having been a customer for over Two Decades and refusing bluntly to deposit those three checks, I will put my money in my Trusted Navy Federal Credit Union forever and fire this bank. After this fiasco with this bank, I decided to deposit all ten checks in my Trusted Navy Federal Credit Union money market account without a hitch. God Bless Navy Federal Credit Union. They are great and they value Veterans like me and my fellow service members who serve this great nation. Good riddance to BB&T. Never again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 73025fcc94434b7a8c0f62f23033f004
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{"chroma:document": "BB&T Fraud Event - January 15, 2019 - I saw a charge on my account and did not recognize it. I put a hold on my account on the phone. I went into my branch and spoke with my personal banker about it. My first question was \u201cWhere is this draft of $** going to?\u201d If he had researched at that very point, we would have saved ourselves a lot of time and anguish. Instead, I spent 3 hours with him going over my last few statements. Then closing the account and opening another. All the while, this was a draft for a new car I had purchased with a loan from Allegacy Credit Union. Allegacy Credit Union was nowhere to be seen on the statement, but was readily available to my personal banker, via a phone call or email."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5af1e158d4294a29870cf6c5a22477bf
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{"chroma:document": "Updated on 01/31/2019: So a few weeks ago BB&T at the Miami Beach branch on 41st stole $180 from me in overdraft. I showed them the proof where their mistake was and they just refused to return my money. I decided to opt out of overdraft and I watched my account closely. I made sure there was sufficient money in the bank and someway I just got an alert that Im being charged with overdraft again. This is the worst bank I have ever worked with! I still cant believe they can do this. They dont post everything online and give you fake availability reports so they can charge you later for something. They make millions with all the customers they do this to. I am a real estate agent and I will never have a client work with this bank. I imagine how they can fraudulently steal your money on a mortgage."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 442d6eee53094479aeb412794d4a13b3
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{"chroma:document": "I know I probably can call the bank and talk to someone, but at this point, I just don't want to. I have had issues paying my car loan online, but this time, this was the worst. First of all, after being told by the recording, I will be on hold for 12 minutes, it ended up being 30 minutes. The person that finally answered, (I would have list her name, and I usually write their names, but I didn't this time). I will admit that after being on hold for such a long time, didn't make me a happy camper and her being very sarcastic, didn't help the situation. It is not always the easiest thing to make payments on their website, and I was only trying to get help with it. I feel as if all of her questions were very sarcastic. Now, because of her \"smart\" responses, I just hung up."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb7d021d68b64ecbac53e2b3bd18dcf0
encoding: FLOAT32
metadata:
{"chroma:document": "I am extremely upset with this bank. They tell you one thing and then do the opposite of what they tell you. They do NOT watch out for their customers and will take your money and not give it a second thought. Then when you try to reach people, no one will talk to you. I have two business accounts at this bank and in one of the account there was some activity that was not authorized and they let it go through (put me in the hole over 5000.00). They put my account in a negative balance and when I saw this I contacted them right away. Worked with them for weeks and did everything they asked of me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b5ed77c3f8b34f5ea5d79c7ffec2a791
encoding: FLOAT32
metadata:
{"chroma:document": "My card was declined at a Chinese restaurant and a grocery store. I paid cash, however the transactions were still taken out of my account. Been on hold with customer service for 35 minutes. Would like to know what is happening."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ceaa3ed69be94c49bffaa31bf31b85a9
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{"chroma:document": "I have had previous business bank accounts at other well known banks but decided to give BB&T a chance since they are just a few doors down from my office. While they have many of the same positives and negatives as some of the larger chains, I caution anyone looking to open a business account to go elsewhere. This is long, but worth the read. Allow me to explain:"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3dbc3a4e874745218dafb593e3b933b8
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{"chroma:document": "BB&T Closed my account in August 2018, with a positive balance of $2,400 plus dollars. Keep in mind BB&T never sent me the remaining funds when they closed my account in August 2018. However, every month I get a statement from BB&T Bank about a service fee they are taking out of the account that they closed. Why have you not refunded your client monies in the account when you BB&T closed the account; and secondly, why charge a customer a service fee on an account that you closed 6 months ago. Looking to hire an attorney to file at $500,000.00 suit against this bank for fraud, theft and deceptive practices."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 594c3ff5e8c34ad4bcefcb0c24d77a09
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{"chroma:document": "I went to my local branch in Shelby, NC today to transfer money from one account to another. They acted like they'd never done this before! I do this monthly so I know they can do it. The PIN pad messed up due to the fact the teller didn't know what she was doing. She looked at me and said she'd messed it up so she couldn't help me anymore today. Another teller was standing there watching TV and when I asked her if she could do anything she just shrugged and turned away. They've recently closed the branch that I went to for almost ten years so now this is the only branch in a twenty mile radius. Even though it was further away I went to the other branch and they were able to complete my transaction without any problems. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b49bd869bd9a4911bfecfabc25889d66
encoding: FLOAT32
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{"chroma:document": "This has to the most incompetent online service I have ever \"Tried\" to use. Notice the word tried. I have had a mortgage with them for over a year and only been able to access my online account 2 times. I now have to go into the bank to pay my mortgage payments. I have set and reset and set and reset...my security questions and answers. Each time I write them down and store them away for my next failed attempt at logging in. Each time it ask questions I have never answered. Then you call them and they act as if it is a huge task to take assist me or even take a payment. I have never seen a company that is so difficult to give some money to. I do my personal banking at NCSECU North Carolina state employees credit union. I will be looking to change my mortgage to a bank that is actually willing to accept my payment and not act like it is a matter of national security to show me my balance and when my payment is due. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9ddc5b44dd1b4c9792a3a76f7cc9250a
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{"chroma:document": "In 2008 my brother lost everything in a failed vacation development in NC. BB&T provided loans that they shouldn't have made and lost money too. NOW Christmas 2018 they have served my destitute brother with a search and seize warrant to take his household possessions and his car away from him based on their 10 year old loss. He has been in negotiations with them for a year trying to settle this, but they decided to wish him a Merry Christmas with THIS!!! Shame on you BB&T!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 614046dfd4f246a19a7956817f2e02ec
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{"chroma:document": "Ok so went to use my bank card and declined. Called 800# and they said acct closed. They said I ordered a new bank card. I laughed said, \"** really?\" I said, \"No I didn\u2019t.\" 2x this has happened. Also I can\u2019t drive anymore. Too sick. I have ID but it\u2019s expired. The wench put a note on computer not to let me get any money out till I get new ID. Well kinda hard because I\u2019m really sick and I can\u2019t take bus and can\u2019t stand in line. They don\u2019t care. So now I\u2019m waiting on new card to come that I again did not order and I have no food and I need to get dog food but they don\u2019t care. Think I'mma call headquarters."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a9c42720d9942b8a8b3c9f886d1d8fa
encoding: FLOAT32
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{"chroma:document": "BB&T charges you a overdraft fee if your account goes into the negative for a pending transaction and then charges you a second overdraft fee once the pending transaction post. So they are charging you twice for the transaction and then giving you two overdraft fees. When you try to talk to a representative they act like they don\u2019t understand it all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8288e5a5acbe451ba654b20a02e1c8e1
encoding: FLOAT32
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{"chroma:document": "All employees on this bank is no experience and if you need cash a check you have to wait 40 minutes and if you request a code he send it to you after 2 hours. Keep your money in your pocket is better for you so please stay away from headache."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 019bb8593f5a455dbf30716158e70035
encoding: FLOAT32
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{"chroma:document": "I am more than upset and this is one Bank I am never going to stop filing about. I will file ten years from now. I had a direct deposit from work which usually goes into account Thursday evening and posts on Friday. Two days after my deposit I started paying bills and never once went over my deposited amount. I got overdrafts fees totaling over $400 $144 on one day $144, the next day $36 plus $36 the day after that. When I called for answers and went into the branch I was lied to. Told to come back the next day. The next day I went back the bank was closing for good moving furniture out. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0836dee7626b4e37993f9b7861a4baf4
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{"chroma:document": "Our house burned down two years ago. We had insurance through the bank. Insurance has cut us two checks. Which were both lost. The last one we even endorsed at our local bank. And they still lost it. Tried to foreclose on our house and the check is more than enough to cover what's owed. Been over two years and my wife and I and two kids are still homeless. Don't know what to do."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 398be6bd1e764a73b57f4df60b4d205a
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{"chroma:document": "13 yrs. & 4 months on a interest only loan & a beginning balance of $54,200 is now $52,059.13. Interest paid in that time. $26,174.13 missing 2006, 2017, & 2018. I searched about what the time length is on a interest only loan & it is about 5 yrs. I feel like I am being taken advantage of."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 497a7a978fca4fe89581d5f58bcda603
encoding: FLOAT32
metadata:
{"chroma:document": "I have been seeing the fraudulent trial credit and debit in my account from different people several times. After he/she checked that my account is valid, they withdrew money out from my account. BBT should stop this type of transaction and arrest those people. My bank is Bank of America. Unfortunately, Bank of America could not do anything for us. It is a very bad scam."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cd14bbf3bf2a41b48694ce586726f26a
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{"chroma:document": "My mortgage was sold to BB&T bank a few years ago, I haven\u2019t had a lot of issues with them until this year, but they have sure made up for it. At the end of 2017 I changed my insurance company, I notified BB&T in writing like I was told to do. In February I got a notice from BB&T saying I owed another 3200 in my escrow, it took 6 months of fighting with them just to find out that they had paid both insurance companies instead of just the new one. It is now November and I have talked to multiple people at the bank and got nothing but lies from them, saying I missed a payment over this insurance deal, I have sent copies of all of my checks for the entire year and just get ignored. This is the most dishonest bank I have ever seen in my life, if you have a mortgage with them, change banks if you can."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 34f6cc35b618423c9748dcc495ac82a9
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{"chroma:document": "I recently sold a house in Georgia because I was moving to Arizona. I was in communications with my local banker at BB&T throughout the process and told him we were moving to Arizona and would be buying a new home. When the Georgia house was sold, the proceeds (nearly $100K) was wired into my BB&T account without any problems. The problems arose when I tried to buy a home in Arizona. BB&T would not allow me to wire money out of my account unless I appeared at a branch in person. I offered to get an authorization letter they required notarized at a new bank, but they wanted to see my face. The closest BB&T branch to Arizona is in Dallas, TX."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b72e922965874f9d86cb40466480b265
encoding: FLOAT32
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{"chroma:document": "Had the same account for almost 30 years from First Virginia to Farmers and now BB&T. Stuck with them through some rough patches like when they sold my mortgage THEN they started charging me a service fee on my checking account because I didn't have a mortgage with them, the day of infamy last spring when nobody had access to their money (that made national news). But the final straw was them putting a 10 day hold on a check I desperately needed because it was \"unusual activity\". WTF!? Did you just accuse me of criminal activity???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc47d9d2a7944361a0d742f3fb295247
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{"chroma:document": "I've been banking with BB&T for some years now and I am very disappointed at the fact that the atm at Boone trail location in Fayetteville NC is always broken. It's been a real pain as to this place is close to my home and anytime I go to deposit check or cash or get funds out it's broken. I am surrounded by other banks First Citizens, Wells Fargo as to which I am seriously thinking about switching. Please fix this problem."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c739f0c554d14943a9b5162f713b3497
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{"chroma:document": "Excessive charges when calling off hours for questions concerning transactions. Also customer service at Adamstown branch is pitiful. Plus always denied for a loan or cc. This bank is nothing more than a political bank for millionaires. They have no respect for the low end customers. Every time you call to question a transaction they come up with answers unrelated to the issues at hand. Claim they dispute issues concerning the customer when in fact it never left the office. Now they tell customers to leave and find another bank. Unfortunately when you have SSID and pension automatically deposit it's hard to do that. However I rate this bank the worst I have ever had. I statement is BB&T stop buying out banks 'cause you ** them all up. It was better when it was Susquehanna 'cause they work with the customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a88247bac0a3474ba26dc96f23e4de1c
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{"chroma:document": "BB&T loan department is the WORST!! Went to the bank on a Saturday to apply. Got a phone call EVERY DAY to get more info from us. My husband & I have been banking with them for 15 years...he's been with them 27 years. Today (Fri) they call to say we've been denied & proceed to explain why. I cut the woman off & said no need to explain, my husband called USAA & we got approval already...SAME DAY TOO!! Then told her they were a joke & that we would NEVER refer anyone to them. Let me mention that this woman also called me today to get info that we gave to her on SATURDAY!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df8bf6b4a09f4493b6fb0f56e745bbb9
encoding: FLOAT32
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{"chroma:document": "This bank is the worst. I work in the business and help people get loans all the time. I have worked with many different lenders. This one is the worst. They do not properly pre-qualify buyers, employees rarely answer their phones, horrible follow-up and ultimate lack of performance will cause your transaction to fail, at your expense. Stay Away!!! Go to your local lender and avoid Big Banks especially BBT and Bank of America. They are the worst! Can't say it enough."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4893e7dc0c4a4f44bc3fdd725b95f3c7
encoding: FLOAT32
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{"chroma:document": "I never write reviews but BB&T is the worst bank ever. Please do not bank with BB&T. This is a fraud banking company. They charged me $72 for being overdrafted $23. They claim they can only waive one fee every two years. There were fraudulent charges on my account and they allowed the charges to go through even though my account was already in the negative and charges me a $144 overdrafted fee and I had to wait until charges clear to be refunded. They then declined my dispute and refuse to give me my money back. Took two months to be refunded. If your account is $75 overdrafted they will not allow any charges to be made on the account but if it\u2019s $100 or more overdrafted they allow charges to go through on your account to charge more overdrafted fees. This bank is terrible and the customer service sucks. I will be leaving BB&T I have never experienced the amount of disappointment with a bank that I have with BB&T."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 892f5e009a7f4ccf978571bf9c4b983f
encoding: FLOAT32
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{"chroma:document": "BB&T has shut down my card every time I've turned around. Last night after running out of gas on I 75 I walked to gas station to get gas. You needed cash for deposit to get gas can! So I went to ATM my card won't work. I walked to a BB&T bank there ATM rejects card. After calling the bank no answers or can't help is all I got. I ended up sleeping if you can call it that in my car on a 38 degree night Just to wake go to work by foot. Call BB&T 3 banks could not understand the code used to turn off card was no help. I called complaint department was told they would file a form and someone would call within 8 days lol. One more don't plan on using online banking if you\u2019re thinking of using BB&T. It's never correct changes your balance even when nothing has gone thru account and it goes offline all the time. And if you call complaint department you cannot get a number for corporate office. The operator owns the company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6b6d1d824b5040d6827d1f82d611581a
encoding: FLOAT32
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{"chroma:document": "After a 45 minute hold since the initial customer service person refused to give me a payoff it seems if you want a loan payoff you have to FAX a request into some \"special\" department if you are doing a refi but no one at that department can give you a payoff over the phone, or even by email. Today is 10/22 and I wanted an 11/1 payoff since that is the day my payment is paid electronically by my bank. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 804ea5ea5bf745429bef473b85f5cef1
encoding: FLOAT32
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{"chroma:document": "My granddaughter lives with us, she was involved in a auto accident, other person fault, totaled her car. After two months of dealing with the other person\u2019s insurance company, we finally got an reasonable settlement. My granddaughter received a check and she deposited it on a Friday, it was a large amount, BB&T put a 7 day hold plus 2 weekend which amounts to 11 day. I went to the bank and asked them why. I asked to talk to a manager, the teller told me that no one was there today, so I had to talk to the teller. She told me that it's up to the bank, at their discretion to hold the check, and that there was nothing that we could do about it. My granddaughter has be without a car for two months. Now she has to wait until the bank clears the check, and they are wrong about nothing we can do about it. As soon as the check clears, GOODBYE BB&T. I have heard many other horror story about this bank. DO NOT BANK AT BB&T."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d32ce6d46f24db3a61002c2cc712180
encoding: FLOAT32
metadata:
{"chroma:document": "This company is a fraud!!!! DO NOT sign up with this bank PLEASE. They steal your money. If you don't have enough funds and an automatic payment tries to come out they will still charge you $36 without the automatic payment going through. This company is the worst. I WOULD NOT recommend this company. My banker did not tell me about this until I called customer service. I've been with this company for over a year. PLEASE SEEK ANOTHER BANKING COMPANY!!!! Closing my account tomorrow."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8fda305a7864631adb1c48451ddd389
encoding: FLOAT32
metadata:
{"chroma:document": "Mad I have to give them one star. Been a customer since taking out a jumbo mortgage 8 years ago. Opened two checking accounts at same time to facilitate payments and for expenses for a rental property. Opened two credit cards for same purposes. Started having problems immediately applying payments to wrong accounts, holding funds for abnormally long periods, their auto phone system is archaic and ineffective getting you to anyone who knows what they are talking about - or even harder somebody who can get anything accomplished. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d1aea7c1986346d39b0d9a3169234a05
encoding: FLOAT32
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{"chroma:document": "So upset I had to even give one star. I've been branching with BB&T since they were Susquehanna. Never had any issues until BB&T took over. And now I always have issues. The newest issue happened Friday when they took money $280 to be exact from my personal bank acct and put it into the negative one of my husband's which my name is just on but I never use. He only has one card for the acct. I only use my personal acct and a separate joint acct we have. Anyway, my husband made 2 purchased using the wrong card since the cards are exactly alike. He didn't know his mistake since BB&T let the purchases go through. He spent about $45 total between two stores. Well I don't notice until a few weeks later when I am helping him check his acct that it's even negative. So he assures me he will pay it. So I don't worry about it because I don't use that acct. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef2f8a90173841b4b2112d8c248cce83
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{"chroma:document": "I opened a Savings account 7 days ago, since BB&T recently financed my used car purchase. I thought this would facilitate ease of making payments, so I could transfer funds to the account before the payment was due, and schedule an auto-payment. So far, my funds are still on \"Administrative Hold\" after repeated inquiries. I was told 4 \"business days, but today is the 5th business day. The account was opened online with a fund transfer, not even a check! So the funds are already out of the other account... So what is BB&T doing with my money, while I do not have access to it? I have emailed \"my banker\" from the site, and was told he requested the hold to be released. I will be closing this account later today, if they are not released in the next few hours. VERY DISAPPOINTED in the way they do business. Unfortunately, I am stuck with them for my car loan... UGH!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f551a481bbc4cc5b8c64d4ecbc2d415
encoding: FLOAT32
metadata:
{"chroma:document": "BB&T closed our account for no reason after my husband's new business began to receive payments through the account. We have been a long time customer and just started receiving payments to our account from a new income stream. They flagged this as fraud and closed our account. They would not talk to him on the phone and said he must come into the branch and prove his business was legitimate. He had to travel to Miami to show all his business paper work, but before he got there they'd already closed the account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e36b25a32c2640368f84057c684e7af9
encoding: FLOAT32
metadata:
{"chroma:document": "BB&T is usually good, I\u2019ve been with them for 4 years and have never had a problem until now. However this problem is so beyond frustrating that I don\u2019t even want to have an account with them anymore. Their overdraft fees are complete **. I paid someone $1,700 through Venmo and BB&T didn\u2019t take it out until a week later! Since I technically still had that money in my account, I spent some money on food that I knew would take me into negative balance IF the 1,700 was taken out. However, I also had another sum of money that was being put in, but was still processing. So I knew it\u2019d be fine because even though the money wasn\u2019t in yet, it would be by the time I was charged the $1,700 and therefore I would not go into the negatives. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eea46a85944b41daaa1c2f650d732e9d
encoding: FLOAT32
metadata:
{"chroma:document": "Just recently, I received a call from BB&T's fraud department, telling me that they had stopped a transaction from Utah. In the past year, BB&T stopped a charge from New England that was for meeting people online. Another time, I was in Sam's on the East coast, shopping for the month, and picking up medication. My card was denied, the bank had put a stop on it. Naturally I was upset, so I opened up my iPhone to call BB&T and discovered where I had missed several calls from the bank. I knew something was wrong and most assuredly, charges for a hotel reservation and charges at a restaurant from California were being stopped by the bank, and they were calling to see if they had acted accordingly. Embarrassment of the card being denied at Sam's was quickly forgotten. BB&T are not perfect but their diligence in monitoring charges far overrides their imperfection."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c6e13ef000de409c8a8700082cd566fd
encoding: FLOAT32
metadata:
{"chroma:document": "Please stay away from this bank! I got an alert that a transaction came through on my account. I immediately called the bank to report it as fraud. While on the phone with the bank, TWO MORE went through. These people had the nerve to tell me that they couldn\u2019t do anything until the payments posted. I called back the next day and reported these transactions as fraud and a claim was filed. The following day more money had left the account but with no transaction history which put the account into negatives. I had to act out of my charting order to get the claim expedited which still had not been resolved. When/if this account is rectified, I am closing the account and going the other way! Stay away!!! They suck!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 67f555a31ab245d2973d486ede7c077a
encoding: FLOAT32
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{"chroma:document": "I had a check that I wrote on a Friday afternoon to a vendor. I had deposited a check on the Monday before and it was returned. I found out on Saturday so on Sunday I deposited cash to make sure I had funds available I wrote on Friday after 5 pm. On Monday the check came through the account, I was showing the cash being deposit on hold. Who place a deposit cash on hold that I did they did before? They paid the check but they charged an overdraft with the cash being in the bank. They are thieves!!! Worst bank ever!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 13f29dea58d14f2aa2fec440b5e45ad6
encoding: FLOAT32
metadata:
{"chroma:document": "Stay away from this bank from Space if you have the ability to do so. I have thousands of dollars on the account but they blocked my card for security purposes cause I was trying to send some money thru Facebook to my wife which needed the money cause her car broke down on the highway. I understand security measures and I appreciate that but I have been on hold for the last 5 hours with BB&T and she is still stuck there with our little baby. Stay away from this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d5a0c84458e46a4b891200ccd7e24bb
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metadata:
{"chroma:document": "From day 1, BB&T is very unprofessional and will do anything to suck your money out of your bank. They will send someone to drive by your house if they do not receive your payment on time and will charge you $20 for driving by. Why don't they call and ask you if you have sent in a payment. I sent $217,000 to BB&T to pay off the mortgage loan on August 15, 2018, but they said they cannot apply the money to my account until September 1st for various reason. I believe, they just want to charge you the interest for 15 more days is the reason. They stated they will make sure, we do not get charged for the extra 15 days, and the pay off amount would be the same."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45c9ad6889a94afcb206998bdbce459b
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a BB&T customer for 3 years now. My local branch in Hampton, South Carolina is WONDERFUL. Fast, friendly and efficient. Especially branch manager Ms. Kathy **. If I have the funds I'm sending her and all the ladies a fruit basket for Christmas. I'm very satisfied with them. But the company as a whole is officially my enemy. I hate it with a passion."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 59c783fa7adc4e3b926c8c465530f1b3
encoding: FLOAT32
metadata:
{"chroma:document": "I had fraud on my account approx. $1,000 worth of fraud. I immediately tried to dispute it, but was told that the transactions were pending & I had to wait. The transactions posted & then I was told it would take 5 days to resolve. This is a business account. A few years ago I had a similar issue with Chase on a business account. They credited me immediately pending the investigation. I have had a BB&T mortgage for over 13 years & we have numerous family accounts, they suck. In branch sac. is good, but the company as a whole is outdated & sucks. Every time I call them, I'm on hold for at least 20 min. They have flagged my card for fraud in error & they don't send a text or email, you are just looking like an idiot."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6d0bcda89d8f4c99a9616ddbf7cd7ac1
encoding: FLOAT32
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{"chroma:document": "Updated on 04/23/2019: Since opening a business credit card with BB&T Commercial Card Services, I have learned just how badly a bank can be. I used to think Wells Fargo was the worst (and it's pretty bad), but BB&T has taken the crown for worst service in every possible way. I have a credit card to pay for certain purchases relating to my business, as any business owner would, but I rarely get to use it. Others get to use it, but not me. More on that in a minute. First, they have banker's hours, so when you could really use their help over the phone, they aren't there. If you do manage to get a human being, after waiting upwards of 2 hours on hold (and pray you don't get \"accidentally\" disconnected when they finally answer), they will tell you that you will need to go into a Branch location to sort out whatever issue you're having. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a4b77dcb66184c6ea79dce649bd500c2
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking with BB&T since before with Susquehanna Bank. I have never been very happy with BB&T, especially since no one in my local branch with whom I had a relationship is still there. I had opened a savings account 2 yrs ago for the specific purpose of transferring money into it from my Vanguard account. Money never stayed in the account and it was almost always at a zero balance. This purpose was explained to the banking person who opened it. For almost 2 yrs there was never an issue."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eb5233749b6d4a25882a430db67e0721
encoding: FLOAT32
metadata:
{"chroma:document": "Bank sent my money card to wrong address. It was activated and used. Took 600.00 out of my acct. Contacted fraud department. They canceled card. Put purchase from card under fraud. Then came back 10 days later. STS card was activated using my phone #. Advised them phone is off... then stated employer gave them my phone # when direct deposit app was taken. Advised them again that a lie... refused to replace my money stating because was activate using my phone # they are not going to replace money... what do I do next?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: efca83f3146f43fcb09f146dc57d4347
encoding: FLOAT32
metadata:
{"chroma:document": "I gave a merchant my credit card details when I made an appointment for a $59 HVAC service. They NEVER provided that service (or any other service), but charged my card $137!!! I disputed the charge with BBT Credit cards. After making me jump through hoops and present all sorts of evidence regarding the false charge, they awarded the merchant the money anyway \"because they said they provided the service\". The merchant also presented a false invoice, and I presented irrefutable proof that it was falsified, but BBT found in favor of the merchant anyway. I am suing now BBT for malphisis and anything else I can find that they did wrong in this process. I am NOT letting them get away with it!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 71a0125509fb4cd59bb90de51acb6c5c
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer of BB&T Bank for 5 years and have always kept a high savings account and a lower checking account information. I signed up for the student account which is suppose to provide protections for your account and no minimum balance or monthly fees. I signed up for overdraft protection which is suppose to stop payments from being made from my checking account that could overdraft my account and also a link savings and checking protection plan which takes money from my savings to my checking if I fall short of money. That way I will always be covered I assumed. However, I woke up one day to 3 returned item fees of 36$ a piece. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb44639811014adda52658e19b8ce2b9
encoding: FLOAT32
metadata:
{"chroma:document": "I can't believe I cannot speak to someone in the bank. I have been on hold for over an hour. Thank God for speaker phone. I had dinner, and guess what, I'm still on hold. Can you imagine if this was fraud alert. And this is at all hours. You can never get someone on the line immediately. So guess what, after 10 years I'm done. I'm taking my money to another bank. I'M DONE WITH YOU."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f9b3bc9aedf4f5c85651c90ac86ad5d
encoding: FLOAT32
metadata:
{"chroma:document": "I decided to purchase a pre-owned vehicle from a dealer I have used 4x previously. The payoff amount exceeded my liquid reserves so my loan officer obtained a small loan for just over $5000 @ 3.90%. At 12 months that cost me $272 in interest. The only downside was that the lowest rate available was at BB&T. Shoot me now. I have NEVER received ANY communication from BB&T to date even though the loan 37 days ago. No welcome letter, no payment book, no anything. When I called Customer (In)service I was told that my service address was incorrect on BOTH loans. BOTH loans? I have never used BB&T in my life (partially due to reviews such as these)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 14ae7cf8164d462aadc77f35de2fffc4
encoding: FLOAT32
metadata:
{"chroma:document": "The system automatically charges $5 from my saving even not one billing period. It happens not one but very often. When I tried to claim back I have to put request form, wait for 3 business days to able to process blah blah... but when the system charged the money, it happens right away. Decided to close account right away."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f76521e6a3ab4b88a9407eb3881c73aa
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{"chroma:document": "A total disaster in customer service!!! I did apply for a construction loan in 2018 and I told them that as a Certified / insured Home Builder, I want to build a house for myself. I own the land and I've almost 30% of the construction as cash deposit in my BB&T account and I was qualified for the loan. BB&T Mortgage group are very slow in processing, very conservative in qualification process, their interest rates are higher than anyone else in the market and also the loan officer that I was working with, had no idea about the construction loan. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 474ab182278e4f5abfbe161f2656fa57
encoding: FLOAT32
metadata:
{"chroma:document": "I've been with BB&T for many years and have had several different kinds of accounts. But the customer Service has gotten so bad the within the last year, that I will be changing banks. The local branches don't even have managers that are trained in the banks policies and therefore are unable to answer questions or assist clients. Occasionally there will be a teller that can help but for the most part they can't either without calling the corporate headquarters. Where they are put on hold. This is the same thing you get if you call customer service number. They always have at least a 1 hr wait. Customer service at banks should be their #1 Priority but with BB&T their #1 Priority is holding on to YOUR money. And their latest policies basically deny you access to your funds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fcd1ec810f874d4da0a62f776cc08586
encoding: FLOAT32
metadata:
{"chroma:document": "I have been charged for 5 overdraft fees when I had money in my account for all but one of them! They told me that the available credit did not account for pending transactions which took my account below where I thought it was, however even the pending transactions that came out of the presented balance got overdraft fees! How can a transaction get overdraft fees if it came out successful with money left over? I really gotta figure out how to live bank free because these banks will rip you off and swear you are the one doing something wrong. I know the difference between a negative and positive account. If an account is not yet negative, then no transactions that took place BEFORE it became negative should incur a fee. The people at BB&T don't seem to agree. $200 of my hard earned bill money (over 2 full days pay) gone because they are allowed to do this kind of thing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 690799bbfedd4ba2aca76f4d1884ba39
encoding: FLOAT32
metadata:
{"chroma:document": "I have with BB&T since 1987 (prior to the acquisitions). It is my opinion that the Bank is using dirty tactics to add to their profits. First when you arrive to deposit money via check or cash, you treated like a criminal. That is the verification process is ridiculously. Particularly when you have money in your account to cover the cost."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e617a666f8854c83a64967ee4b907695
encoding: FLOAT32
metadata:
{"chroma:document": "Avoid this bank at all costs. I opened an account late June for a settlement I received. They put a 7 day hold on the check, even though it would have been a simple verification of funds. Almost a month later I deposited a personal check given to me on a Saturday. The teller tells me that it\u2019s going to be a 7 day hold because my account is new. Fast forward to Monday they still don\u2019t have the check posted. When I call there\u2019s no comments in the system that I made a deposit so they need to call me back. She calls back and leaves a message that my check will need to be held for 7 business days. This is strange because my settlement check was held for 7 calendar days. These people make up their own rules to hold your money hostage. I will be closing out my account once my money is released. BB&T it\u2019s my money and I want it NOW!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b046b113b9494534b7f80f546627ef41
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{"chroma:document": "I am extremely disappointed with the attitude of the lady that I interacted with this afternoon, at the BB&T branch in Bluffton, SC. My parents (who I must say have been loyal to BB&T for more than 30 years) live in the area. I reside in Alabama but am here for vacation. There was an issue with my account that I needed to handle. While this customer relations representative seemed to know what she was doing, her poor attitude towards me and my father (who visits this bank on a weekly basis) was disrespectful at best. It\u2019s evident that she isn\u2019t pleased with her profession and it\u2019s best that I refrain from dealing with her as often as possible. The branch manager is a wonderful person and have no doubt they will handle this issue. Out of respect, I will not put names on this consumer review. However, I will say that this female who looks to be in her mid to late thirties needs to work on her professional etiquette."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6bce110a45ef4bb883720aac3f8905b5
encoding: FLOAT32
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{"chroma:document": "My wife and I opened a joint account. We went into a branch, presented our IDs. They locked my wife out of our online account after 4 yrs of service. She called to unlock it and said her information was incorrect. That's the banks fault. Now we have to take time off work to go in and correct their stupid ** mistakes. I filed a complaint through email. Auto response said we will contact you in 15 days. Good luck, we will be banking with someone else by then. This bank is worthless as a far in the wind!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 27429cad353145279ec0d362de42b5e7
encoding: FLOAT32
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{"chroma:document": "This bank is a mess. I go deposit paycheck pm Friday. She gives me the receipt back and says 2-day hold. I asked her why. I deposited this check 2 weeks ago and they told me no hold. She asked me for the receipt back. I went and got another lady. They were typing on the computer. She gives me a receipt and tells me I'm good, no hold!! Well I'm sure you know what happened. There is a hold even though they told me no, my receipt says no hold. And of course today Saturday that branch is not open. The 1 800 BB&T people cannot help me or any branch that's open. I have to wait for this Branch to open. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eceaedfef4b541db91ed99d4c10c3452
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{"chroma:document": "I recently opened an account at BB&T. I deposited a check from my account in Florida. Ray signed me up and was deceptive in his info. I deposited $700.00 from my account in Florida to BB&T. They put a hold on the check for 10 days. I had to pay rent and they said they would pay my rent since I had overdraft. Nevertheless they returned my rent check after telling me by three different people that they would pay it. I was trying to develop a relationship with a bank because I have more funds to bring up from Florida. BB&T failed me and I am now forced to cancel my account. Beware of BB&T as their employees cannot be trusted. Check them out. They have only earned 1 star for customer satisfaction. I should have done my homework. Don't make the same mistake I did."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2600767b3950410e9c33d7ee912aeaee
encoding: FLOAT32
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{"chroma:document": "First, let me say, that my husband and I decided to apply for a HELOC with BB&T because we had an auto loan with them, and we never had an issue with our auto loan. I have since closed out my auto loan, and will be transferring my HELOC as well. I feel that BB&T used false advertising and deceptive lending practices when dealing with out HELOC. There was a distinct ad on their front door (the branch we used) stating: (NO CLOSING cost, NO fee loan). Well, this wasn\u2019t true, and we were hit with over $600+ geez to pay after closing our loan. Of course, this was NEVER stated during the underwriting phase, not upon closing. We were also charged a $50.00 fee for setting up a fixed option only payment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2ccc349b4fd94450ae5ff08e25b30fdd
encoding: FLOAT32
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{"chroma:document": "Been banking with BB&T for many years with multiple accounts. All I can say is that over the years this bank has really turned for the worth. Not only did they close down my local branch but now my only was to do all my deposits online delaying was once was a 1 day delay to now 3-5 days. I believe the only reason this bank stays afloat is from the shady practices they use to obtain fee's from hard working individuals. Not easy moving 5 accounts to another bank and I have been putting off but enough is enough BB&T. You guys hands down win the award for most unethical banking practices. I would love to talk to someone nearby about a charge but oh that's right you can't today because it's Saturday and almost every branch is closed. Ugh!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f42d0225853343f5bd62f1bd69eefdc9
encoding: FLOAT32
metadata:
{"chroma:document": "BB&T have continued to steal my money and have the policy of never returning bank fees. They charged me overdraft fees when my account had a positive balance, made adjustments to my account (without my permission or signature) to incur fees and return payments. When I confronted them, they said that they did not do it. BB&T actions continue to cross the line of morals and ethical behavior. It is time for the FDIC to investigate this bank and end this criminal activity like they did for Wells Fargo."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 312a505789f24b9ca977c2059d08e983
encoding: FLOAT32
metadata:
{"chroma:document": "They change the mortgage payment address and do not let customers know, charge extra fees and cause credit issues? Every BBT employee should be drawn and quartered for allowing such despicable behavior. I am moving away from and never recommending such an underhanded bank! Is there not a requirement to notify customers prior to changing an address or is BB&T just being thieves desiring fees?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f5b8bddd1e7641a795cfc5ed30617d51
encoding: FLOAT32
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{"chroma:document": "First of all the hold to reach a representative is too long. They say fifteen minutes, you are on hold for thirty. It does not what time you call, early in the morning or in the evening. My issue is that my payments have been reversed for the past six months because my account info was incorrect. I never changed anything. I opened the account in 2016; what happened in January! This is very frustrating!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8bab158601ec4a3186c618bc3dd45ad1
encoding: FLOAT32
metadata:
{"chroma:document": "When I first had BB&T, I thought! It was great - Now not very much at all. They don't have your back with anything. I have lost money to them. CC on the ATM - Oh well??? Yes, card stuck in the ATM unit. I am told, \u201cWell, nothing we can do.\u201d Went to bank- filled out papers etc. Their customer service sticks altogether. Meaning, you have to talk to a minimum of 4 people to get to right place, after LONG LONG wait times. I am switching ASAP... DONE, I kept saying, now I will do it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3450dd4fd992441fab33e98aad57ec56
encoding: FLOAT32
metadata:
{"chroma:document": "I recently had to open an account for a small non-profit I volunteer for. When the bank opened the account they made a few errors. Instead of providing me with an account for my local group, they put me on access to see the entire organization's financial records, from all the regional offices. So, I had access to hundreds of different accounts. What a mistake! I had to call and tell them!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 000c0a4d68b7420ba8cb3cc5c473d5d0
encoding: FLOAT32
metadata:
{"chroma:document": "Every time I call customer service, they give different information. They make every task a challenge even processing a simple loan payment. I have 2 loan accounts with them, and they frequently apply payments to the wrong account even with the account number included on the payment. They reversed the application of a payment with no notice, funds were available in the account used to process the payment, and then had them never to charge me a late charge. This is customer service at its finest!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ced25cb8f04e4abab4d7b3dc032e4ce5
encoding: FLOAT32
metadata:
{"chroma:document": "The loan officer informed us before doing the application that we could not afford a home and we would be forever renters. My husband had an account that was a trust fund at this bank and wanted to use it for a down payment. We had to get the President of the downtown Hickory NC involved and got the mortgage and paid it off 6 years early."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 49f9a22c305c4f6a95f0606e53a21912
encoding: FLOAT32
metadata:
{"chroma:document": "I recently experienced an extraordinary event where my father was suddenly stricken with a serious health issue which ultimately took his life. I lost track of my checking account during his hospitalization which lasted from 05/07 until 05/31. During that time several charges caused my account to become negative, despite continuing weekly payroll deposits. For the amount of $872 I was charged $824 in interest. Though cleverly disguised as fees and charges specifically crafted to circumvent the law, it was clearly usury at a rate of nearly 100% on the outstanding funds. While the branch manager dutifully recited the bank\u2019s policy, he refunded only $112. Criminal usury in Pennsylvania is defined as an interest rate greater than 25%."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d393fa4bb1a5441da50c3ebf02e551e3
encoding: FLOAT32
metadata:
{"chroma:document": "Be very careful of BB&T's stated available account balance information shown online. I deposited cash into my account after 6pm. I logged in online that same evening and was shown an available balance that reflected the same cash deposit I had just made. My available balance was enough to cover upcoming transactions as well as a payment I decided to make to a BB&T credit card. I scheduled the transfer to my credit card (that wasn't yet due) because again, my available balance was enough to cover it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f5df65d995144323b8dfc27b0c296a0e
encoding: FLOAT32
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{"chroma:document": "It took me having to find the EVP for the region for me to get a call back from the branch manager - this was after calls and 2 emails - advising that I was closing my account. The attitude of the branch manager was dismissive. I would had stayed with them, notwithstanding their fees, had the branch manager cared to provide attention to their customer. Always have several bank accounts at different banks so you can easily switch. Most people stay with the same bank because it is difficult to switch if you have all \"your eggs in one basket\". Your most powerful weapon is having a diversity of banks so you can move. Also send letters and complaints to their managers, especially when they fail to get back to you. Employees are still rated on their customer service and enough complaints, or praises, gets them moved."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a07dce6101a94537bc76c74c2a55cbfe
encoding: FLOAT32
metadata:
{"chroma:document": "I Closed my Checking Account because of their $10 charge Minimum Balance Requirement! My Question/Concern is why does BB&T Charge a fee of $5 for a New Card? Now, I have a Savings Account but NO Card and paying BB&T for my Inconvenience. :( VERY DISSATISFIED CUSTOMER. '("}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 518ee4c0aef0499eb8cf70d64b4f55ec
encoding: FLOAT32
metadata:
{"chroma:document": "I am an independent contractor who gets paid by personal check from a variety of clients, who bank at a variety of financial institutions. Whenever I cash checks at banks with which I do not have accounts, I simply provide multiple forms of ID...Wells Fargo even has me put my thumbprint on the check (smart). NO BANK ever charges me a fee to cash a check...EXCEPT BB&T."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e3d80e7cc4e84d82b36e49a6122157b5
encoding: FLOAT32
metadata:
{"chroma:document": "For years now BB&T has found any reason to charge overdraft fees. I have put up with this behavior because I thought these were the rules, but after having been hit up with OD fees too often now I decided to call and find out. I am going to deal with my last experience only as not to bore you all. I get disability so check is automatically deposited each month and my bills are all automatic payments. I check my account balance every day to make sure all is well. My auto payment is scheduled to be paid on the 17th of each month. I noticed that my account was short $7, so on 5/17/2018 I ran to the ATM after a procedure done that prevented me to get to the branch. I deposited $50 cash through their ATM at 9.25 p.m. Got my receipt which stated my available balance was $221.32 as of 9.25 pm 5/17/2018."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fde804f4064c437b8d454122f84fb945
encoding: FLOAT32
metadata:
{"chroma:document": "Vendor dispute: I documented many times through letters and verification invoices I should not have been charged $900 from Nuisance Wildlife Rangers (Pest Control). Despite BB&T ruling in my favor for the credit, they refused because of elapsed time from the incident. I even wrote to the CEO. BBT - please if you are reading this, find a way to credit the $900 back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f0c45c327b314c578ebdc0891f86d9ed
encoding: FLOAT32
metadata:
{"chroma:document": "When I bought a new car in 2017, I chose BB&T to do my auto loan. I was delighted with the service and a very user-friendly interface for the online and the bank app. Just this year, I decided to switch my bank because they were offering a better APR and there was no problem with that. My new bank notified me that I made an overpayment of $545.47 and probably should contact BB&T for a refund check. While getting no notification about an overpayment on BB&T I decided to call them. To my surprise they were aware of this issue. The first customer agent told me that they sent the check to my old address and I did apologize to them by not providing my current address. They said it was fine and that they will mail my check to the new address. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d50424313bde4891b09e728986fced1f
encoding: FLOAT32
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{"chroma:document": "I decided to switch from BofA to BB&T for my merchant services as BB&T is an active Plano Chamber member and I wanted to do business with another Chamber member. After the first meeting with my \"personal banker\", she had me call to get my AMEX merchant ID so they could get it set up in their systems to be able to process payments. After several calls to them to find out why I wasn't able to process certain transactions, not just AMEX, I was told it was something with the other bank I was trying to charge to and I would have to contact them. Thankfully I hadn't shut my service off with BofA yet and tried them and payments went through with no issues. I tried to contact my personal banker many times and would not receive return calls and someone else in the bank would tell me to contact merchant services. I had to discontinue using BB&T due to these and other issues and went back to BofA where there were no issues. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 036c153619a1455aa8cb68828b1c21f6
encoding: FLOAT32
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{"chroma:document": "The worst banking experience I have ever had and I have removed all my accounts from this bank. Most times I have entered the office to do banking, they don't know how to do the transaction and have to call for help. They offered me free checking, then 4 months later automatically started to charge me $30/month. I needed a payoff statement from them, it has been more than a week, still no payoff statement and it has delayed my closing. I called customer service to get help, they literally hung up on me when I said it was unacceptable not to get a payoff in a week. They need to be investigated for poor business practices. Stay far away."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c7a88c9f80f4d3889772163d42e8862
encoding: FLOAT32
metadata:
{"chroma:document": "Over the past few years that I\u2019ve been with BB&T I\u2019ve had nothing but displeasure. I\u2019ll start from the beginning, around May of 2015 I opened my account with a woman named Jackie, very nice lady, she asked me if I wanted to be opted in to overdraft fees or not, I said, \u201cNo I didn\u2019t want that\u201d so I was supposedly opted out. I was also told that I would receive a debit card in the mail in 3-5 business days. 2 weeks go by and no card! I call the branch and they tell me she messed up my address, so they sent my debit card to the wrong address with money in my account because I deposited $50 or $100 when I started. If the wrong person would've got that, that would\u2019ve been my money down the drain. Thankfully that didn\u2019t happen. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a26f7ddce77649ffb8252ae30ec33b90
encoding: FLOAT32
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{"chroma:document": "BB&T restacked my debit card transactions to assess NSF fees. I watched and documented it as it was happening and finally called them out on it. I went back and forth with them via email and they have not admitted it and kept telling me it \"could\" be this, it \"may\" have been that, it is \"possible\" of that... I never got a straight answer from them as if they didn't know what to say. Finally I ordered a transaction report from their system and it shows all the transactions were in fact restacked and not in the order that they came in per BB&T online banking. Legal charges are now pending."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23162c3fb5ad49e1a6a3733cee2c2dba
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account in January and put in 50 dollars to open the account. Within days I tried to access the funds and they informed my account was \"blocked\" because my address could not be verified. I more than 5 times had to jump hoops to provide proof of my address, I could not get through customer service because my account was blocked and had to keep going to the branch, I gave my lease agreement, pay stub, credit card statement, utility bill, all of that to a teller in the branch for her to scan to the \"fraud\" department. Are you kidding me? I even provided them with their own bank statements that I received on the blocked account at the address they have on file. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b9205ee11b04dfb9671a30c690cb1aa
encoding: FLOAT32
metadata:
{"chroma:document": "My savings account was closed by the BB&T. This account was set up for my direct deposits. I went into the branch to find out my options. They advised me to open a checking account to make transfers from my savings and that would keep the saving account active. However; those transfers ended up closing the saving account because you cannot do 6 transactions per month from savings."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3004394eee1c468ea9a37e7a96214aa4
encoding: FLOAT32
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{"chroma:document": "What\u2019s the point of setting up a bill pay & it comes out 5 days before it post on your account. So I set up a bill to be paid out of my account on Monday 04/09/18. That bill pay was then sent to pending on 04/05/18. I had a direct deposit set to come into my account within hours of setting up the bill pay. The next day I notice I was charged for an overdraft that had not even happened yet. Contacted the bank wondering how could I be charged for something that hasn\u2019t even post yet. That bill wasn\u2019t posted to my account until 4 days later. The bank then refuse to refund me the overdraft. I could see if I always get overdraft fees on my account but it\u2019s only happened twice including this time since I\u2019ve open the account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a243621b311444f49fe7e5af329e117b
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metadata:
{"chroma:document": "BB&T Construction To Perm Loan disaster - For a company the size of BB&T, not very well organized and extremely slow in their process and paperwork. Not friendly/helpful employees for the most part with a decent one here and there. My builder won't even use them on new jobs and will pass on the work."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 934cdeb8916b415388b1bf49fbe98bbc
encoding: FLOAT32
metadata:
{"chroma:document": "I sent a Zelle payment the other day and I have sent and received multiple of them before. They have not put the money back into my account even after them sending me an email saying that it had failed. They have also locked me out from being able to see my online and mobile account. I can\u2019t see my purchases and they won\u2019t let me log in. When I went into a branch the guy I talked to was very rude. He told me that I needed to leave because he needed to call someone and I couldn\u2019t listen? I have yet to receive a call or email telling me what I need to do. I DON'T recommend this bank. Go somewhere else. I now have to call and get an automated call and not able to get a person."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76e169bba4704ad1b25ca673648cc08c
encoding: FLOAT32
metadata:
{"chroma:document": "I hate BB&T. This bank will make you want to make you lose all peace. Every week I've been getting a late and return fee even when Iknow for a fact I had the money in my account. It's taking them 22 days to post payments! Even when you used debit. For example I had a payment to sos.ga.gov for $50 on 3/20. On my bank status it says posted, I called this morning, the lady tell me that the payment is still pending and when it goes through it will be 2 freaking payments for $36, one for a late fee and the other for a return fee! Yes I'm pissed! Because this is gauging and stealing! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ad0e87ae00941fdabf017af39b3787f
encoding: FLOAT32
metadata:
{"chroma:document": "OMGoodness. These guys are a rip off. I'd post a -10 star rating if I could. I understand amortization, reverse amortization and yada yada yada... But this is terrible. I won't get into too many specifics, but they make it HARD to make a large payment on your car loan. Then you can only make a certain # of payments in a certain time frame. What? I'M TRYING TO GIVE YOU MONEY. HA! So I call the phone # to speak w/ someone, on hold for 27 min... \"Nope, sorry sir, you'll need to mail in your payment.\" WHAT!!?? So I mail in a payment, which isn't due now for another 4 months with a check specifically stating to post on my principal balance only. So I check my account a few days later, yep. They charged me more interest! Hahaha! Never again with these clowns. NEVER EVER EVER AGAIN."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b7bd5ead312742b6847bce13eb7caf67
encoding: FLOAT32
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{"chroma:document": "So I recently applied for BB&T Visa CC. I transferred two balance, 1) 6K 2) 4. Total $10K. So I get my new card and guess what the credit limit was. RIGHT. $10k... Card is virtually useless. I begin to be embarrassed at stores who are declining my card. So I contact \"my banker\" and ask them to increase my credit limit by 1 or 2 thousand dollars, I think that is a reasonable request... They proceed to do a \"hard credit inquiry\" which has lowered my credit rating (thanks BB&T). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 32bd679486a4440cab9f60e8d4f4766e
encoding: FLOAT32
metadata:
{"chroma:document": "I was assessed an overdraft fee due to a pending item that would result in an overdraft when posted. Ex. 2/18 $100 posted balance. 2/19 $75 posted item + $36 overdraft fee for a pending item that has not yet posted (-11). 2/20 pending item posted $30 + overdraft fee for same item that put me in the negative to begin with. Can you say double Jeopardy? When I asked, \u201cWhat if the pending item never posted would you refund me the fees\u201d, The response was, \u201cNo.\u201d"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d1fbf4ae3899448f89aeb1f182e372d1
encoding: FLOAT32
metadata:
{"chroma:document": "Bank likes to set 'due dates' for payments on dates that they will not accept payment. They are fond of setting Sunday due dates when the closest day payment can actually be made is 2 days prior (Friday). So you can make a payment the day before the due date (a Saturday) and they will still collect a late fee from that customer who actually paid 24 hours BEFORE the payment was due. This seems shady - done on purpose to collect 'late' fees from people who made their payments before the due date."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "They hold onto certain transactions to cause you to overdraft. Some take a week to come out, others a mere few minutes. I really DO NOT understand them. They scammed me out of 242 dollars. Thank you so much but I will be taking my business elsewhere. I keep opting out so I don't get overdraft and surprise surprise I'm always opted back in to let them pick and choose what to let overdraft my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 83171dad1bb84887b9106aa5f3cd4d8b
encoding: FLOAT32
metadata:
{"chroma:document": "I had this bank from October 2017 until February 2018, and it was the worst experience. Between my account stating I had \u201cx\u201d dollars, but really not having any, being accused of fraud, and having to deal with RUDE customer service, it was an awful experience. They closed my account without consent, even though it being overdrawn WAS NOT MY FAULT. I will NEVER recommend this bank to anyone!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8738780476354950abbb7194ce2b6402
encoding: FLOAT32
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{"chroma:document": "I have been with BB&T Bank of Southlake, 270 Kimbell Blvd. Texas for only 2 months. I applied with them in February of 2018. The initial guy that open my account was very pleasant and nice. I was excited to get started. However that is not his normal branch. Two weeks of having my bank account open $60 came up missing out of my account overnight. I received a message from the bank saying that there was some type of glitch in the system and that everything will be corrected. However that never happened. Two more weeks went past and another $109 came up missing out of my account. I immediately went to the branch office to sit down to try to figure out what is going on. The guy that assisted me his name is ** he was very impatient and didn't seem to know what he was doing. He called a lady named ** in the back office. ** was very rude and could not give me an explanation over the phone as to why my funds were missing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1be78a822de147faa37f50840b4108b0
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{"chroma:document": "Had wind damage to our home March 3 and got the adjuster to come out and look at the home. Received the check on 3-19, took it to the bank and they said they couldn't cash it because we were due on our mortgage. The people that done the work was waiting on their money and now they won't get paid. I told them to just take the payment out of the check. They said they couldn't do that. BB&T is terrible. Wish we could go somewhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4053e5f4fcf8436bb83b5a81b3bb21da
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{"chroma:document": "My wife and I are customers of BB&T. We have direct deposit every month that amounts over 10000 dollars. Our credit scores are good and our accounts are always paid on time. I'm so disappointed that every time I go to get a loan from my bank I have to get it elsewhere. This to me is not building any relationship with the customer. We have 3 car loans, a mortgage, and 2 personal loans. None of which are through this bank. It's for these reasons we will be looking for another bank especially with my growing company to use. Again just such severe disappointment that this bank can't help a loyal and always current customer. Just not a good bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 444cf1abe6ea4f4bb6c013e4ae26aa32
encoding: FLOAT32
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{"chroma:document": "First I keep a ledger of my account balance. I also have the BB&T online so I can see my balance and pending transactions which coincide with my ledger. I had a positive balance. I went to the store, used my debit card twice and looked at my new balance which was accurate. Next day I went to the bank and used my card for gas; next morning I wake up and see I'm negative $166 and I was charge $36.00 overdraft fee 4 times. I went to the branch met with the Branch Manager. He said he investigated it and the vendor had put my transactions through but then backed it out which caused my account to be negative but then ran the same transactions again. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5e6c6949c274a019f0b2da3c4bf853e
encoding: FLOAT32
metadata:
{"chroma:document": "My 18 year old daughter had thought she misplaced her ATM card so she borrows her mom's who was on her account as she is primary on our account and our kids as secondary. She notified BB&T when she realized the misplaced card was stolen and being used. l or a duplicate was being used. Then she starts getting charges NSF charges on the fraudulent withdrawals. She makes minimum wage at Zaxby\u2019s and works 22 - 30 hrs per week. She now owes BB&T close to $2200.00 for the fraud and NSF as BB&T denied the fraud claim, because they think she had something to do with it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b85d9802b5554f29a9cf18fbd0f573b1
encoding: FLOAT32
metadata:
{"chroma:document": "On February 22nd, 2018, the bank lost outage and left customer out dry until the February 27,2018. Due to some technical online issue, the bank cards, ATMs, and even deposits were not submitted. My IRS check was sent to my account February 22, 2018 and today is March 5, 2018. I\u2019ve called this bank over 50 times, sent every form possible, confirmed the amount just to be informed we can\u2019t do nothing about that yet have they already apologize to every customer about the outage that lasted 4 days but my money not being in my account but in space is not there fault. I\u2019m facing eviction and nothing has been confirmed to me by this bank. I feel used, betrayed, disrespected for me to put my trust into a company and receive nothing, no sense of ownership taking to resolve a matter which was not dictated by me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f71e73ea143e4fbbb03e517368375a3f
encoding: FLOAT32
metadata:
{"chroma:document": "We have been having an issue with them holding certain transactions and not others to what seems like cause NSF fees and from reading other reviews, we aren't the only people having this issue. It seems to be their #1 complaint from consumers. That they are absolute thieves. They just had this huge system crash and nobody could see their accounts for days. They said they were working to restore everyone's accounts and make things right so, let's go over how they made things right for me. We have 2 checking accounts. One that rarely ever gets used and the other as our primary. Well, during this process, the one that never gets used (we don't even have a card tied to it) had about 20 different balances over a 4 day period. Which we knew they were having the issues they were having so we thought, \u201cHey, give them a chance to fix it and no worries right?\u201d WRONG."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 203fa72122ba46eebf65263b3f4a2441
encoding: FLOAT32
metadata:
{"chroma:document": "I'm still dealing with the aftermath of this \"collapse\" and today I'm in the negative when I deposited money on Thursday? Money transactions missing from my account then reappearing days later. Today customer service claims they cannot remedy the situation bc on their end the deposit wasn't in there yesterday, it's scheduled for Monday, then try to blame the vendor. Yeah a decade of loyal service in leaving today. @BB&T just lost another customer and will be reported to the BBB and whomever else needs to know."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 18f094048e664fc2bef63b3010070155
encoding: FLOAT32
metadata:
{"chroma:document": "This is the absolutely worst bank ever for a business account! Their level 3 banker knows nothing and can\u2019t even explain the difference between availability and posted balances. We have over 1k floating around that no one can explain where it\u2019s at!!! Is one star the lowest because I rate them a flat ZERO."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f24b8c3f568f496e946ca2062c8623df
encoding: FLOAT32
metadata:
{"chroma:document": "I cannot stress enough. Do Not Bank Here. These guys are absolutely terrible. Somehow they managed to change my payoff quote on my mortgage into a 45k+ increase to my loan balance. Their customer service flat out lies and after a week it\u2019s still unresolved with no glimmer of hope it\u2019s going to be resolved. Do not use them. For anything. Use a loan shark instead. It would be less stress or bury your money in your yard. Literally anything is better than BB&T."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ad48b3b9cf12403f9ef0df221594a014
encoding: FLOAT32
metadata:
{"chroma:document": "All customers are having problems with this bank. On Monday Feb 26, 2018 I had over 80$ in my bank account but due to an unknown BB&T error I am -40$ in my account. I called the bank that day and they said there was a bank error and that everything would be fixed by that night. Two days later I am still negative in my account. I called them again to report fraud on the company and their department had a waiting list of over 37 mins at 8 am in the morning. When they answered they had no helpful information besides that they would have problem resolved by tomorrow morning. This is fraud. I have no gas money to get to work, to eat or to do anything. Can anyone help me with a class action lawsuit because I'm not the only person that got screwed over here. There are thousands of people with this problem. Help us!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d40f98f46e4c4355ad6ef0150444f3ce
encoding: FLOAT32
metadata:
{"chroma:document": "Boycott Big Banks! Hey 3rd day no access to my hard earned money! On 26 Feb, I will open an account with a small local bank, then after I\u2019m paid the money I overpaid to the IRS, I will close my BB&T account plus 3 additional accounts I have at this bank! We are the people. We have power, let\u2019s show how much power by depleting BB&T pockets during the next week! This is ridiculous. At least in Europe you receive an alert, plus the banks face big government fines? What\u2019s going on in our country, this is theft! Maybe we can call the police on BB&T, that they have stolen our money the same as your everyday crook!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f40bf82c57ef4b5497e637345c7a17b7
encoding: FLOAT32
metadata:
{"chroma:document": "I get so tired of BB&T taking money from me. Mind you, I admit that sometimes I may have a check returned, but why do they make you pay for it over and over. They have taken $400 from my account because of 2 checks in the amounts of $15 and $20. That is highway robbery. I do not have a lot of money and I really try hard not to overdraft, but with my limited income because of retirement. There must be a limit on this practice of taking money in the name of bank fees. This time it is $300 because of a $50 check and a draft for $50 that did not make it. Please tell me this is illegal. I have direct deposits coming in monthly."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 679fd141331b48e3acb45628487bf874
encoding: FLOAT32
metadata:
{"chroma:document": "Wow, I've considered changing banks for a while but really didn't want to deal with it. After today however I'm over it. So you have a \"system malfunction\" on payday so my direct deposit that happened at midnight last night isn't there. You don't answer or return phone calls and when I go by the branch I get no answers. Now it is 3:41 in the afternoon and I have no money, I guess I'll tell my kids it's cereal for dinner because the money I worked so hard for all week isn't there because of BB&T's \"system malfunction\". I'm sure they are all knocking off right on time today too."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 29e0070374804740b0844fa12a0737fe
encoding: FLOAT32
metadata:
{"chroma:document": "Let\u2019s first start off by saying, \"DONT BANK HERE. You\u2019ll save yourself the stress!\" The online system and the phone system has been down for the 2nd day now! There is no way of finding out your balance or anything unless you go into the branch which is time wasting because even once you go into the branch they take forever and they are unprofessional! This is not the first time the system has been down. One day I went to 4 ATM\u2019s at different locations and they were all down! They don\u2019t email you to let you know anything! They don\u2019t post your ACCURATE transactions! Don\u2019t bank here. I would close my account today but I need my bank card for Uber but tomorrow I will be closing my account!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ca7fc2821e5e40a8ab6b93f14433d8dd
encoding: FLOAT32
metadata:
{"chroma:document": "As I write this on 2/23/18 at 10:15 in the morning all avenues to access BB&T accounts via web, phone and ATM are down. This is the worst experience in banking I have ever seen in my 58 years. Feed the squirrels, crank the handle, do whatever it takes to keep your antiquated system up and running. These folks are behind the times."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a5cec8900ed4215ba148c68a376db60
encoding: FLOAT32
metadata:
{"chroma:document": "BB&T for the last 4 hrs in my area have reported the website down, mobile app and phone automated systems are down. They are not saying anything, not providing any updates or anything. It's just amazing on the day that the tax deposits went in they are having systems issues."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2afcd01f0ae94a4fada8f3cf9ed8f2d1
encoding: FLOAT32
metadata:
{"chroma:document": "Disgraceful that their phone menu does not even have an avenue to talk to an actual human being... I am so mad about this that I will be finding another bank to deal with my home mortgage! Really BB&T not cool, I will tell everyone what a joke you are!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 519cd759fa5f454c955b407403fe9ab9
encoding: FLOAT32
metadata:
{"chroma:document": "Recently financed a vehicle thru BB&T, called for a pay off to move the note to my credit union. Good luck getting a person to answer. They will not give you a ten-day pay off over the phone only by mail. POOR CUSTOMER SERVICE, RUN DON'T WALK AWAY FROM THIS BANK. They will only send by mail so that they can per diem you and get that last bit of money from you. Even if you sign up online and access your account you cannot get a payoff from your account info. This is by far the worst experience I have ever had with a financial institution!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 193f790a3ffa4a98b5471ef5ca6193b9
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{"chroma:document": "Each time I have tried to pay association fees at BB&T it has taken 15-20 min at the window and inside the bank as well. I don't and won't bank there ever. Just need to pay association fees without taking my entire lunch break to do so."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d801faa1fd4848e8b11beb833a146381
encoding: FLOAT32
metadata:
{"chroma:document": "Time is worth money and that goes for a future customer. Clueless branch manager and staff in opening an account. One hand did not know what the other was doing. Instead of giving them fancy offices and name plaques, possibly hiring staff who know basic banking and computer skills might do a world of good. Bermuda Run branch horrible and Clemmons branch no better. Find skilled labor and pay them accordingly. You not only lost me as a potential customer but also my business accounts. Very happy that I now found an excellent bank that listens and has skilled staff to take my transactions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9942f7ecd29b4dc89084303adef208c3
encoding: FLOAT32
metadata:
{"chroma:document": "I was questioned by Deanna ** an employee at Nicholson Branch Bank in Independence about being on FMLA because she heard that I was off work from of a co-worker who was a relative to someone who sat next to me where I was employed. Apparently, they have no privacy act in place with their employees. That is a severe violation of my privacy and she should not be discussing my private or work life to anyone. I highly advise changing to another bank since corporate won't do anything with this big mouth. Seriously, don't she have anything else to do at work except for gossip. Stay away from BB&T if you want your privacy invaded. They also use this as a selling tool. Get your information and try to shove their services down your throat. They are a sinking ship. Do your due diligence. I closed all my accounts with BB&T."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9b9a55d88eed44a1997e40974192851c
encoding: FLOAT32
metadata:
{"chroma:document": "I changed to BBT Bank partly because the company I work for uses the bank and were offering a promotion and also because I am moving to NC where the bank has a strong presence. I have had accounts there for several months now and started to experience some odd things happening, things that I had never come across in years and years of banking at B of A and Suntrust."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e4865ed192cd4a9fb2758d9974a7e6bb
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{"chroma:document": "Worst bank ever. Can anyone tell me if it is legal for them to charge $8 to cash a check that was on their bank then wouldn't cash a check that was on their bank. I could understand a check that's not on that's just they said. Had to have the guy that wrote it to me to come out and tell. Cause him a trip out. That's not the first time. I recommend everyone stay away from that bank. Nothing but trouble every time I\u2019ve been in there."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 084edd861d7d413dbd5fd2f85c2bb792
encoding: FLOAT32
metadata:
{"chroma:document": "I don't agree with their overdraft fee practices. They take as much overdraft fee as possible. They will take their time to post a transaction even though you have the funds and keep a positive balance on your account. They wait for an opportunity for another transaction to go in so that your account is negative. At this point is when they decide to post your early transaction so that they can charge you for two overdraft fees. It happened twice to me now. I have been a loyal customer for many years, but no more."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fb5ce733282f43ada3c5d15e60a18eb4
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with this bank briefly and I\u2019m not happy at all. I've never been with a bank that takes days to post transactions. I keep a tight eye on my account but since I\u2019ve opened this account I\u2019ve paid over 8 overdraft fees. I\u2019m not understanding cause I\u2019ve banked with Chase and BofA and have never had this many issues with overdraft fees and transaction being there and then not there and then reappearing. Like I wish I could say it was me and first few times I thought it was. But I\u2019m doing nothing different than I did with previous accounts. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fd54c9554bd448fdbd1a7e9afc8bd076
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metadata:
{"chroma:document": "The reason I first loved BB&T was because they did not rearrange your transactions to take the largest bill out first like their competitors. This all changed in 2017. Now they rearrange your transactions so they can take as many overdraft fees as possible even though you had enough money for 9 out of 10 of your transactions. They also hold \"Previous Day overdraft fee\" for weeks! When you call to complain they give you the classic \"well you should have a ledger and keep track of your account\". As soon as my tax return is deposited I am canceling my account. I am SO disappointed. This once amazing company has become greedy and robbing its loyal customers blind."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b15e130c021146baac97ef9e4713d962
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{"chroma:document": "I went to close my account, the agent advised me to take out as much as I needed but wait to close it until I switched everything to a new account. They charged me $12 a month for 8 months until I realized it! They 100% didn't tell me if I didn't leave $1500 or more in it then I would start to be charged monthly. Such a sneaky way to rob people. I used BBT for almost 10 years, but I will never go back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cf2e21b00d4b4b16a45c40aa3e76500e
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{"chroma:document": "Refused to give me a 10 day payoff, refused to give me my lien release. I am done. I will make sure they will never get a referral from me! I want my lien release sent to me, it's not anyone else's! Why are you sending it to my job who had to call and get the payoff because I would have had to wait 15 days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e1b74f4c5f274b688510074511b27450
encoding: FLOAT32
metadata:
{"chroma:document": "The online banking system is horrible. I am constantly having to change my username and password. It tells me that my password is incorrect and to call the bank to unlock the account. I wait on hold for 30 minutes for them to unlock the account. I log in one time and then I'm locked out again. I'm so, so tired of this happening over and over again. I'm looking for another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bd8483ac59b9430db02d47a2087ece96
encoding: FLOAT32
metadata:
{"chroma:document": "I wish I had read the reviews about this bank earlier, then I would not have to deal with this. Long story short and I was charged overdraft fee twice because their really slow system. All the money is there, never one cents short, I swear. While they were already charged me $36 first time, I called and they told me this is only one time courtesy refunded. The Representative told me, \"I have already made a reversed fee to your account\". While on the phone with her, I checked my online banking. I told her I have not seen any changed. She told me to log out and log back in to refresh the system, So I did. Nothing changed. She said it 's already in the system, she already saw it on her monitor. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff16403ea89b4231bbac1cd6a3ee52fe
encoding: FLOAT32
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{"chroma:document": "I am a BB&T customer and have been for a many of years. I have never had real issues with this bank until the chip enabled changeover of the atm machine was put in at my location. I am a server, and am constantly making cash deposits on a daily basis. My issue is that the atm is non-functioning 80% of the time leaving me unable to make the deposits that I need, then charging overdraft fees. The new maintenance fee just seemed to pop out of nowhere and it falls on different days of the month keeping me guessing which day it will be coming out. I am just not a happy customer anymore and looking for a new bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c177621dcc6049919d44ff246841c552
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give this bank negative stars, I would. My account was hacked from out of state. BB&T allowed the hacker to keep making charges over a two day span putting my account into the negative. When it was all said and done the hackers charged over $1000. BB&T response? Tough luck. I am a single mother who lives paycheck to paycheck. Every penny I have in this world I entrusted to BB&T. Now I have to wait up to 20 days to \"possibly\" get my money back. This means I do not have money to pay my sitter, my car, my rent, buy food for my 3 year old, etc. With no sitter I have no job. With no job... etc."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0422732b05b84233bec449c08f040a37
encoding: FLOAT32
metadata:
{"chroma:document": "Recently I opened a new bank account with BB&T. I made two deposits one in cash and one with a money order. The money order deposit was made on 1/12. As of this date 1/16 I still don't have access to the full amount of this deposit. I was told that since Monday was a holiday no postings occurred and I would have to wait until after midnight to received full access to this deposit. In the meantime the bank manager will not return calls to discuss releasing funds. This local bank is located in the Dunn Loring area in Vienna VA. If I had known this would be so complicated to get access to my own money I would have never opened an account with BB&T. My advice stay away from this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8127fa2fc1224f7580955d6510c36a27
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{"chroma:document": "This is a bank kill you with overdraft fees and doing very bad business practice. Sad part is our lawmakers allow them to charge whatever they want from customers whenever they want, nobody to regulate those charges they put on consumers. My experience is I had $140 on the checking account. I made a payment using my debit card for $127.00 expecting to cover the amount. Then same day evening I made a another payment for $23.00. Bad part is I got $36 overdraft fee twice. One for $127.00 then the another for $23.00. When I call them back their explanation is both payment came same time. Go and figure it out. I have no words to explain more. Beware of this bank. Looks like bunch of crooks working in the back office. I hope somebody come up with class action lawsuit against their overdraft policy. I am more than happy to share my experience with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 463446051dec4bd6ae6edc4b2cd5e130
encoding: FLOAT32
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{"chroma:document": "We opened our account at one branch in FL and had huge problems for the branch putting in the wrong address in both accounts. It was beyond frustrating but fixed with a different branch in the same city. Using the second branch, we had a wonderful experience locally for 3 years. Hurricane Irma destroyed most everything we had so we returned back to NY. We had very little problems but opened a different bank there as the closest BB&T to us was in PA (Shavertown). We received a large wire transfer from a property of ours in Italy into this account and were using it to purchase a home and literally everything you can need for a home as we were staying in a motel until we could find a home and close."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e5a20304a494430b82642a8de4408d2
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{"chroma:document": "Today is Jan 5, 2018. Between cold weather and some things breaking in my home my accounts have dwindled a bit. I have always and still do keep a very good eye on my accounts. I check every day sometimes multiple times a day depending on where I swipe my card. Over the past couple of days I kept a very close eye as I was very close to over drafting but kept my checking in the positive. Last night (Jan. 4, 2018) I checked my accounts and still seen a positive number. Wake up today and check to see what my paycheck was and find out I have 4 in total overdraft fees. First dated on the 3rd and then 3 more got tacked on to me on the 4th. If I would've seen the first one I wouldn't have spent what I did when I did on the 4th."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 26bcd3c1d02f4adab8f890b640d9ea31
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{"chroma:document": "I overdrafted my account $40 last Thursday just to have gas and food to payday. Mind you I only had about five left. Just a little person, (don't make a lot) and I went to check my account this evening because I have direct deposit (set up to be paid tonight). Find I have been charged 8 overdraft fees of $36 a piece. I'm sure they rearranged my transactions just to get every bit they can scam you out of. Then they tell me they can only refund $36 of almost $300 they took. All they said they could do was set up a case file and send it to someone higher up who could easily just say no to refunding me the majority of my paycheck. Pending transactions my **, my BB&T app knows exactly what I have in my account in real time, but they can't give my hard earned money back on some ** pending excuse? Do not bank here, the whole thing is a scam. THEY DO NOT GIVE A DAMN ABOUT THEIR CUSTOMERS, JUST WHAT THEY CAN TAKE FROM YOU."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 381298e7f4bf421e9042947903ec495e
encoding: FLOAT32
metadata:
{"chroma:document": "The company is garbage. When they take payments auto withdrawal from my checking account, they put it in an escrow account. They leave it there until the payment ends up late and then they charge me late fees. This company has rude and uneducated individuals for customer service. I'm so sick of this company. They should not be in business. Because of this my credit score has dropped badly and I can't refinance and go through a better company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6b0f75428ad94426a4996640ce390224
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{"chroma:document": "If you are looking for the worst customer service team in the mortgage/banking business, then BB&T is your bank. For the Records. We both have a credit score of over 760. We were putting down 40% (money coming out of one of our accounts in the BB&T bank). We were buying new construction home. We had more than enough money in the BB&T system to cover the mortgage balance two times over. That said, we spent: 6+ weeks of watching them drop the ball, 6+ weeks of broken promises. 6+ weeks of doing the same exercise over and over again, 6+ weeks of listening to them passing the buck, 6+ weeks of rescheduling movers, painters and having to delay the sale of our home (so we were not homeless). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 01fb7450778a436aaa76df038899b201
encoding: FLOAT32
metadata:
{"chroma:document": "BB&T bank took over for National Penn here in Pennsylvania and it has been a disaster. We were with National Penn since 2009 with all of our personal and business accounts. The branch managers don't have a clue what\u2019s going on, only corporate controls everything. The fees for every little thing are outrageous. They are looking to steal and rob their customers with fees. This bank is a scam and in 2018 I will finally shred this institution, by the way who has come into the state of Pennsylvania and is doing business but is not governed by PA Banking Laws. This outfit can do whatever it wants in this state. Shame on you PA for letting this bank steal from PA residents. I'm sure someone on a yacht or vacation home is literally laughing all the way to the bank. STAY AWAY FROM THIS BANK. IT WILL BE THE BEST BUSINESS DECISION YOU WILL MAKE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 563ae89c4a8843c691ed1e4cab26e969
encoding: FLOAT32
metadata:
{"chroma:document": "Charged me $110.00 for a $19.00 mistake. Call the bank 2 times to talk with customer service with no satisfaction...just excuses. Very dishonest, computer clears charges before deposits to maximizes NSF charges, does not care about their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 116a75e806f74960a4915feccbe8dc2d
encoding: FLOAT32
metadata:
{"chroma:document": "BB&T is the absolute WORST bank that you can bank with possible. I have banked with other organizations previously and have NEVER had an experience like the one I have had with BB&T. This is by far the most underhanded, unprofessional and unethical company I have ever dealt with!!! A company has several unauthorized charges on my card. They have let the company take out thousands of dollars out of my account which ended up in me being charged tons of unauthorized overdraft fee on my card. They have refused to refund the charges and will not stop the unauthorized charges on my card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb1446fce79547508826ca68290881b5
encoding: FLOAT32
metadata:
{"chroma:document": "This is a horrible bank. They made changes to our account that created service charges that we did not agree to. Their banking system is a mess. We closed all our accounts with them. We closed our home equity line of credit 8 months ago. However they never took the lien off our property. Now we are trying to get another loan from another bank but we can't close because BB&T still hasn't taken the lien off. It's been over a week and no success. Unfortunately we may have to sue the bank to get them to correct this matter. What a mess. DO NOT BANK WITH BB&T. YOU WILL REGRET IT!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 11a5a0758df347baa1f1678ea387a058
encoding: FLOAT32
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{"chroma:document": "We were getting ready to close out our checking acct. @ BB&T and I had checked the acct. online early one morning and noticed we had been charged an acct. maintenance fee. I called the bank and was told \"our statement had been pulled\" on the 18th of the previous month and that there had not been any direct deposits to the account since then and I was calling on the 19th of the current month. Well... a direct deposit had gone into the account on the 20th of that prior month from soc. sec., which was just 2 days after the beginning of the new month for the bank, but, and I still don't know how they managed to discount THAT deposit, but they did! We got charged an account maintenance fee of $10 and I could not close out the account until it was paid. Very poor business if you ask me. Would NOT refer anyone to them. Worst interest rates anywhere around also! No wonder they are one of the largest banks in the country!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 455197786748419fbcaef7d1cb44fc00
encoding: FLOAT32
metadata:
{"chroma:document": "I hate this bank and have since the moment they took over my old bank that I had been banking with since literally getting my first job. For the minor annoyances, let\u2019s start off with: they use Visa instead of Mastercard. They sent me a letter saying that because my account hadn't been used in a while that I had 90 days to do something to activate it or they were going to close my account. Now for the major annoyance: When they bought out my old bank, I was enrolled in online banking, just so I could see my account balance. Upon them buying out BoK they sent everyone a letter saying that everything would stay the same. That was a lie."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a41611f23f1b42ce9245a9f79b377b6d
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{"chroma:document": "I recently received a post card alerting me to 2 overdraft fees of $36 each. I have text and email notifications set up as well as my accounts are linked for overdraft protection. I figured this must be a mistake. In addition my local branch usually calls if something is coming through that would cause accounts to go in the red. So again, I figured this must be some mistake. I log on to my account to find another $180 in fees that have been charged! I called and the customer service department. The representative tried to help me. She said I had no notifications set up! When I said that I most certainly had them set up I was told, \"Well you must have deleted them.\" No, I would not delete something like that. She then said, \"let me put it in the calculator to see if we can get those fees removed.\" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 191174f1dcac43f18bc31bec49ff33af
encoding: FLOAT32
metadata:
{"chroma:document": "My nightmare began about three years ago from today, 10-19-2017. I first received this notice from BB&T that I had late/overdraft charges to the amount of 500.00 on my mortgage. I inquired at my local branch, and they gave me a phone number in Greenville, S.C. They also curtly informed me that the local branch could not assist me, since mortgages were handled from afar. When I called the number, this man answered, who passed me to this woman, who passed me on to three more people. The last one was a man. This man told me that he wasn't seeing where I had any overdraft charges added to my mortgage, so I figured that the issue was resolved. A month later, however, I received a letter informing that they were still active."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 61497bddc77d42d7a386afd41cdfa06b
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with this bank since they bought out Bank Atlantic. Never have I had a problem till the other day. I deposit my check into my account and the teller says there is going to be a two day hold on the check. Never happened before so why now? She argues with me so I tell her I'm calling customer service. Doing so, a representative says my funds will be available by 6:30 am the following morning. Well they weren't. Back on the phone with customer service the next morning and they can't do anything about it. Only the branch can. I will be removing my funds to another bank as soon as they are available and never refer this bank to anyone!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 24bde374b2214de7b329c2a00025c634
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metadata:
{"chroma:document": "If I could give negative stars I would. This bank has a $135, yes, one hundred thirty five dollars, interest in my house with an equity line and when I come in to get an insurance check endorsed for a roof they make it as difficult as possible. The manager is on lunch every single time I come in and this is the THIRD time!!! When my husband asked her about coming in on a Saturday when the branch is open she said \"Well, I may not be here, I have a personal issue to handle.\" Unreal! And of course NO ONE else that works here can do anything."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a1b5232048ec47679e4eecb8e5c3e370
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{"chroma:document": "I've been a client of BB&T since August of 2016. Recently, I have been tight on money. I decided to finally overdraft my account in order to pay for my siblings to go on their first field trips (they're in elementary school). BB&T charged me a $36 overdraft fee not once, but twice. I called and tried to get all of this sorted several times, and noticed my bank had once again had money taken out. I have been charged $2 per phone call I've made with them, plus another $36 overdraft fee because my account balance was negative for five consecutive days. I called and tried to get the fees waived, but they only allowed one, and won't allow another for two years. I recommend finding another place to bank completely, unless you're trying for savings."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 69e37430529f4c2eb7e45057dc065f55
encoding: FLOAT32
metadata:
{"chroma:document": "I am now join the long list of people who are getting ripped off by these overdraft fees. I open my account literally 3 weeks ago. Because one direct deposit did not go in on a Friday. They actually got my online username Wrong by adding an extra number that I don't use and I couldn't set up the parameters once I was told what was going on. I then had a returned check from someone that wrote me for $109 which they never told me it came back so all the transactions that I did for that hundred $9 was now being charged at $36 a piece. So a deposit of $272 was eating up and charges on top of that another $290 in fees. I am now taking my complaint to a TV station Wavy TV news on your side which investigates complaints like this crap. I will post who I'm talking to and get their email and if anybody on this site wants to join the complaint I will have it displayed here hopefully in a couple of days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f2ece03cc2b4d5094140458d648557e
encoding: FLOAT32
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{"chroma:document": "I've had a couple of savings accounts for several years for my kids at BB&T Bank. I have money direct deposited into each account every month. The accounts were considered \"dormant\" because I haven't withdrawn any money from them. BB&T charged me $7.50 per month for each account without my knowledge. In my opinion, depositing money should make the account active and I feel it is an unfair practice for these fees. I have respectfully requested my money back but seriously doubt I will get it. I closed both accounts and moved money to another bank. Ridiculous!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57da52e5259149c4bb46cda4627cc609
encoding: FLOAT32
metadata:
{"chroma:document": "I have had so many negative experiences with this bank from extreme long wait periods on the phone for someone to talk to or problems with merchant account and agents lying and giving inconsistent information, never calling or emailing back when they say they would. Placing holds on large check deposit amounts which causes them to default. Double charging on overdrafts and they resist paying back where long amount of time is spent on the phone trying to get it back to a point where you may say \"screw it, or just keep it\" out of frustration. Just stay away from this bank and remain happy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 814137ca7eb741cb8731f736bdc9eb69
encoding: FLOAT32
metadata:
{"chroma:document": "Very horrible banking company that does not stand behind its customers, they post my paychecks and money in a late manner that has cost me overdraft charges and sometimes my money doesn't show up for almost a week!! Also ATMs are always down or malfunctioning! Beware of this bank like the plague!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d725b2c895c548799743af2d47430d60
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{"chroma:document": "I brought some Series I Treasury Bonds into an Austin, Texas branch, and they had no idea how to cash them. They began the process by pulling up my account and stamping every single Treasury Bond with a date stamp. After that, they phoned into their assistance line for guidance and had me fill out the backside of the bonds. Once all the bonds were completely filled out and stamped they told me that the bonds could not be cashed until they held for 365 days. That was fine. What bothered me is that they had already prepared the bonds to be cashed, and had me stamp them and fill them out before they actually knew how to cash them. THE MANAGER said, \"here's the number to the Treasury Dept. You will have to call them to get this fixed\", and did nothing to rectify the situation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 594e1e890249458db234796a66928806
encoding: FLOAT32
metadata:
{"chroma:document": "Never bank at BB&T. I\u2019ve banked at BB&T for almost 3 years and today. I received the worst banking experience in my 41 years of life. On August 29, 2017 at 6:00 PM, I deposited a check into the Oxon Hill, MD ATM - a $3,000.00 personal check from Suntrust bank that was a personal loan and I admit I had a negative balance of $119.00 in my account. It was at 6PM and the bank was closed but I knew from past experience that it would clear the next day. However, I\u2019ve never deposited this large amount and not ever from the check writer before and I never had a negative balance while depositing a check. This time around, I chose to use a bank near my local neighborhood (in the wrong side of town apparently) and not near my job where I have a personal relationship (the right side of town). But I never thought twice about it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b5e74a504eee4be9b5df903664b90434
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metadata:
{"chroma:document": "Absolutely awful service at this bank. They acquired National Penn Bank, which I banked with for 9 years prior. I've ran several hundred thousands of dollars thru it over the years, had their credit cards with 25K limits with them (that are now down to $5,000 and $3,500 respectively...) since BB&T acquired and switched it to their \"bright\" credit card. THIS takes the cake though. Grandma Jeanie passed away and left me a substantial sum of cash."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 52f4c92f8c8f45248916fbc8b53316f1
encoding: FLOAT32
metadata:
{"chroma:document": "Pet peeve is receiving boiler plate answers to online questions. It's as if they don't even read my question. BB&T's computers isolate one word I used and give answers accordingly."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f29022570eac464686fdfc18cdb264ae
encoding: FLOAT32
metadata:
{"chroma:document": "I was a victim of an employment scam wherein I was issued a fraudulent check. I was able to provide my bank with the details of issuer and other pertinent information. My bank was able to recover the money that I paid out from the check and refund me the money. I was truly thankful for the efforts of BB&T's fraud protection program as would have lost over $2,700."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2ad2ed664a19479491fb6a00615e6606
encoding: FLOAT32
metadata:
{"chroma:document": "BB&T's overdraft fee system and the amount of time things take to clear the account suck. They usually have no idea what's going on when you call them for answers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23ba9826578a44aaad7283ac5387ddba
encoding: FLOAT32
metadata:
{"chroma:document": "Our local BB&T branch bank is very strong customer service. They have always been able to solve any problem I have had. We have been with this bank 21 years, and have been pleased."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9b89fba0c67641a9bcb79c556c800387
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is awful. I had a checking account - I just requested for it to be closed. I accidentally used this account to pay a bill online. (I have another account I should have selected) Because the money to cover the bill was in the other account. This past Monday the charge went thru. I am told and was returned -unpaid by BB&T. Still no alert was on my dashboard showing the pending charge. On Tuesday I received my text balance alert which was a positive balance. On Wednesday I received my first email saying I had an overdraft fee. Upon calling the bank I was informed of the payment I made on Monday using the wrong account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a552c9e64ff4394bf0ef585f5a7e1fc
encoding: FLOAT32
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{"chroma:document": "My wife and I keep between 5k-10k in a checking account with BB&T for the past ten years, we also have a saving account that pays pennies each month so we had not added anymore to the savings. BB&T then hit us with a $7.50 charge for dormant activity saying that after 24 months it is their right. Not once, except maybe in the small print ten years ago when the account was created, were we notified that this was their right. The banker assigned to us won't even return a email or telephone call. Needless to say we are closing all our accounts with BB&T and feel everyone should know of this. BB&T is far from the friendly farm bank created years ago in Whiteville, NC. They strive for their own greed to be a big bank. Please share with your family and friends this poor customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 49addb28834643ca9dd1dee83c13bd9c
encoding: FLOAT32
metadata:
{"chroma:document": "I arrived at the ATM at BB&T. I deposited my cash of 400.00. The ATM shuts down, suddenly, and takes my 400.00 in to the machine. The ATM does not give me a receipt. I called the 1800 number on the ATM machine and explain the situation to the customer service representative. The customer representative didn\u2019t seem to care. He stated that my money would deposit into my account within 24 hours at 6 am. I waited until the next morning. Of course no money was deposited into my account. I had bills to pay and couldn't because BB&T\u2019s ATM decided to scoop my funds in their account and not credit my account according. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 73209e3934b74002bc330eb98997114c
encoding: FLOAT32
metadata:
{"chroma:document": "I should probably start by saying that I, myself, have worked at a local bank in New Jersey for quite some time. I am also a business owner and have been trained extensively in customer service. BB&T on Garden Road, in Finland, New Jersey has the WORST customer service possible. Shawn ** and Rodney (not sure of the last name) Are the rudest people in customer service I have ever met. It's a joke that Shawn is the \"manager.\" My fiance did not have a check with him, so he asked a teller for withdrawal from his account that had about $5000 in it, instead she made the mistake of withdrawing from an account without the funds and overdrawing the account. Okay, no HUGE deal, right? Stuff happens. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b821a966fd594ba4976daccc9f40aa9b
encoding: FLOAT32
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{"chroma:document": "I am so disgusted with BB&T and would not advise anyone to get a mortgage loan or home equity loan from BB&T EVER. I have had nothing but problems with them since getting this. Now I am on SSN only and this has been one hassle right after another. Every time I call them about the issue, they give me a different answer. When I make a payment and want to apply it to principal only then they want another payment in addition to what I am already paying which is more than what they say I owe for the month. Over and over again and they keep adding late assessments because they said I wanted my payment to apply to principal... How stressful, in 3 yrs I have been made a widow, diagnosed with Leukemia and lost my job due to a RIF..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 819653f7e91a441e940cc3f7e6e77de5
encoding: FLOAT32
metadata:
{"chroma:document": "I have a BB&T credit card. I was notified that my card was compromised. After a detailed discussion about the charges I receive a call from customer service about a survey I filled out. I find out at this point nothing is done and I have to redo everything again. This BANK has the worst CUSTOMER SERVICE, I am going to cancel my service with them. Stay AWAY from this INCOMPETENT BANK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 21d675fc534b4af69cc98c445199865b
encoding: FLOAT32
metadata:
{"chroma:document": "In January I received a refund for a Cuisinart food processor from Amazon and the same day I called about this food processor they said they would refund the $147.00 and it would take 3-5 business days for my bank to make this transaction and show up on my statement. Well, I am not good at all at following up on things because I trust people way too much to do what they say and to resolve any matter as thoroughly as it could be. So I did not check on this for several months. Anyway, when I did the bank said they never received the $147.00 into my account from Amazon."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4af4c003dda548bfad542acdb9f21b0a
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{"chroma:document": "Two months ago I had called to receive my 401k benefits, which was a $10,000 check!!! It took TWO MONTHS for them to even send me the check. After the check had been sent the idiots misspelled my address and apartment number after I had SPELLED IT CORRECTLY FOR THEM!!! Then they were forced to overnight the check which took them FOUR DAYS!? So how was it overnighted if it took FOUR DAYS? I will never do BUSINESS with a lying, scamming company like BB&T EVER AGAIN!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 43a74697d0a74c1fa94e3df58f7bba88
encoding: FLOAT32
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{"chroma:document": "Whatever you do don't do business with this co. 1st I wanna say after my 94 year old grandma been with this co. for ages they forced her to close her acct. Every chance they get they're trying to manipulate the system. Reorganizing transactions and doing things that make no sense just to get an insufficient fund fee. This bank is garbage."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 603d1b44b68b4025a96e581412419b89
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{"chroma:document": "I actually had two separate experiences as a BB&T customer... One more awful than the previous. Several years ago I was running my own small business, and being a fairly \"local\" bank with several branches in my area it seemed like a solid choice to bank with them. However, as my time with BB&T progressed, I became aware of service charges and other \"fees\" that had not been disclosed to me upfront, nor when I had asked about such fees during the initial opening of my accounts; they just began to appear on my accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c95da6a2a584434a85e10d4f6d638c85
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{"chroma:document": "Today I had to call BB&T because I opened an account with them on may 30th and still haven't received my card in the mail. Today is JUNE 20th!!! I called card services at approximately 11:30 am. It is now 12:37 and I'm STILL ON HOLD!!! Wth!!! BB&T really need to do something about their hold times because this is crazy. The average person does not have an hour+ to hold on the phone. I am really regretting opening an account with them!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e6551b0370794465b53dd8b295e77be4
encoding: FLOAT32
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{"chroma:document": "This is one of the worst banks I have ever dealt with in the processing of overdraft fees. They do everything they can to make sure the debit comes out causing fees before a credit is put in. They do not care that their poor business practices are hurting their customers. I made an error and used the incorrect card to make an online payment. The charge for this payment was pending and I have asked the online vendor to reverse the charge, but I took the cash to the bank to make sure it was covered just in case. The charge is still pending but I am being charged $36 for an overdraft charge. When I called to ask why they advised that the pending charge, caused a charge that cleared to be insufficient. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 68331545e8664086b20be5b158fb2b95
encoding: FLOAT32
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{"chroma:document": "I've been with this bank for almost 4 years and after instructing them TWICE to not overdraft my account they have multiple times. I've probably spent at least $200 in overdraft fees because the \"many forms of overdraft protection\" this bank offers, mean absolutely nothing. So this morning, I log on to check my account and I was charged $144 in overdraft fees which is almost triple what my account went over by. So for the third time, I call to see why it is over drafting after I've specifically instructed them not to and she tells me that she sees where I've instructed them not to but that they can only refund me $72. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81c64de398d44aa2ae5b5db5d9901b37
encoding: FLOAT32
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{"chroma:document": "First off it takes forever to get into contact with them when you want to call them about any information. I had an overdraft of 3.48 and I look on my account that I have a negative balance of -204.61. And no one can help me. This company is a complete joke. I knew this company was a joke when they had me waiting on the phone to talk to someone for about 30 minutes. I will be closing my accounts taking my business elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a237ea0b3f7e497db88786d48b2db353
encoding: FLOAT32
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{"chroma:document": "On 6.13.2017 a wire transfer of $40,000.00 was wired to my account. On 6.14.2017 the wire was approved and I should have been allowed to withdraw money from my account. I along with my 7 year old son went to the Campcreek BB&T branch to withdraw money. The teller looked upset. As I was approaching her she never smiled nor greeted me. I informed her that I need to withdraw about $39,000.00 some odd dollars. She then picked up the phone and called Jenny ** whom had the teller asking me inappropriate questions like, \"Who sent you this money, what are you buying with this money, why did they send you this money, what kind of business do you have,\" etc. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 20645554dc694d928f13a571718ca981
encoding: FLOAT32
metadata:
{"chroma:document": "AVOID opening a business account with this bank! After promising that I would have an account with no monthly fees, I learned that BB&T charges you $15 a month to download your transactions! The bank will block online access to keep programs like Quicken from working unless you pay them this fee. It costs the bank absolutely nothing to allow online access, since they have the transactions online, anyway. But you can't download any data, unless you pay them a monthly fee. This saves the bank money of printing and mailing statements, and most banks do not charge such a \"software fee\" to access your data online. I have half a mind to go into the branch and get a list of my transactions each week; BBT should encourage online banking, instead of charging customers extra to access their data online."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 790dadb0f6c74f4db703f412bf95f6c8
encoding: FLOAT32
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{"chroma:document": "I have been having problems contacting a merchant that is billing me for services that I no longer use. I get this associate Carlos, who tells me that I have to cancel my card. When I ask him why, since it's obviously one rogue merchant who has a number that is out of service and others on the web are having the same contact issues. His answer was \"Well, that's our policies and procedures.\" I ask him to tell me why. We go around and around but he obviously had no idea as to the why and kept repeating the same answer, and to boot literally said \"I'm going now and hung up the phone\". Poor customer service. Great job BB&T."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c91369d3721b4207a1037e32394bd228
encoding: FLOAT32
metadata:
{"chroma:document": "BB&T makes a practice of calculating debits before deposits to illegally incur excessive overdraft charges. This happened to my boyfriend but not to my account because I did not opt-in for overdraft protection. None of my deposits ever went into pending status because I did not opt-in. That is how you avoid their nightmare theft period. If you have overdraft protection any deposits that you make whether you make them cash or checks will all be considered mixed deposits allowing them to be put in pending status for average of three or four days which means that anything that comes through as a debit will probably overdraft and incur an overdraft fee of $36 each. So by the time your deposits are factored in you will be significantly in the hole. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d75719135f154667945028af23134004
encoding: FLOAT32
metadata:
{"chroma:document": "BB&T has charged mine and my husband's account for our son's negative balance when I tried to put money in the account before a check cleared that he (our son) deposited that I felt would be NSF. The bank entered the check wrong (entered as a cash deposit) and told me I did not need to transfer money. That it was a cash deposit (they argued on the call that it was not a check deposit when I stated it was. I was only taking care of this as my son ended up in the hospital, he is 18). The local branch nor corporate would admit their mistake even though I have the documents to prove they entered the deposit wrong and gave me misinformation (because I was trying to keep fees from accruing). BB&T will NOT accept ownership of their mistake or reverse the charges. If I could give them zero stars, I would!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45a0077ea9aa4374b9b24af7a261cc7e
encoding: FLOAT32
metadata:
{"chroma:document": "I had a checking account with BB&T. I had a negative balance on my account that I was in the process of paying off. I was a victim of identity theft and 1,700 dollars was withdrawn from my account at an ATM teller without my authorization or knowledge. I reported the incident to BB&T right away and I was told to provide a police report before they could help me with this matter. I then contacted BB&T centralized fraud department with my report and claim once I obtained it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ec44b88f2dac4ed496cf95a538606848
encoding: FLOAT32
metadata:
{"chroma:document": "Tried to close deceased mother's account. I already proved to them I am executor on account and gave them death certificate. I was told I have to hire a lawyer to provide them with proof that I am executor with the same Will which costs about 300.00 dollars. There was only 104.00 left in the account. They REFUSED to close the account unless I paid to have a document that a lawyer sells me. Her will was NOT accepted."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d3c5a45ace44538936014d7f8408406
encoding: FLOAT32
metadata:
{"chroma:document": "BB&T, upon merger with Susquehanna Bank, switched over my mom to a checking account with an attached $15 monthly fee. Account has been incurring these fees since June 2016 and I discovered this 2 weeks ago. They refunded 2 months of fees and refuse to do the right thing by an 85 year old, income-constrained, senior citizen and refund ALL incurred fees because \"this is our policy and we need to be consistent for all our customers.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2467258954ef4e8cab1db92466793149
encoding: FLOAT32
metadata:
{"chroma:document": "I've owned a BB&T account for just about 15 years now and I am shutting it down. I have moved to another bank because of convenience. BB&T charges you 5$ maintenance fees every month regardless of the amount in your account. Other banks will waive the fees if you have over $10,000 in the account and they can have ATMs across the nation. Since BB&T is primarily East Coast located it's extremely hard managing them after moving to the West Coast. Their phone app only allows up to $2000 in remote check deposits every so many days despite their website stating otherwise. You also cannot make any wire transfers to accounts outside of BB&T unless you have a \"business account\"... needless to say it was time to drop them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b053612f74344e0cabb2b956d30798f9
encoding: FLOAT32
metadata:
{"chroma:document": "Beware banking with them as they don't post transactions in timely manner. Hence, your balance may be much lower than anticipated making you very susceptible to overdrafts. Once you start racking up those charges, they keep all but one. Worst bank and should be avoided."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e025e1c7eaf44726813b795a3269950e
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{"chroma:document": "This has to be the rudest company I have ever dealt with. Tried to set up online payments for my new truck with no avail. Called for assistance, woman was rude and had no desire to help me at all. I was put on hold twice and finally after 15 minutes I hung up. Nice start to a new relationship with this bank (but they don't seem to care). I wouldn't even give this bank a 2nd chance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 22773f135f7d4724bedd406bb4f60d76
encoding: FLOAT32
metadata:
{"chroma:document": "I love bb&t. I've been banking with them for about two years, and only just recently have I decided that I love my bank. I have both a savings and checking account and a debit card. I appreciate that they always handle my ATM transaction charges! I like using the U by BB&T app on my phone. It's simple to use and you can just submit check deposits through the app instead of having to go into the bank. The app also makes transfers between my accounts really simple. I recently traveled overseas and had no issues with using my card at ATMs in Japan because I called in advance and let the bank know my travel plans."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d41666d0f3f14b0c92d21caf92a5535d
encoding: FLOAT32
metadata:
{"chroma:document": "I was originally with Nation Penn Bank, so far I have not had personal issues with BB&T on my own accounts today. However today I did have to deal with a situation my girlfriend was having with them. Turns out they charged my girlfriend a total of 9 overdraft fees at $36 and 3 negative balance fees at $8. On her payday she started using her card after the BB&T banking app stated she had funds available. They ended up charging her 2 overdraft fees even before the account was overdrawn. They stated it was because the account was overdrawn before the money was posted to the account. However, the money was posted to the account at 8am and she did not use the bank card until later in the afternoon."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45e0e12cecf5404bb13825240d2b3fd9
encoding: FLOAT32
metadata:
{"chroma:document": "I had heard stories about BB&T but for some strange reason decided to give them a try. Boy am I so sorry I did. They operate in smoke and mirrors to get fees out of you. Very deceptive. They are in the business of hiding transactions and making everyday banking into some crazy algebra equation. I knew something was up when every time I use their card for gas and do debit they only withhold $1.00. Debit is supposed to come off within 15 mins but it NEVER does with them. They lie on the phone too. Told me I had time to put cash in my bank to cover a check because I had accidentally used the wrong account to pay a bill and then they had returned the check already. LIES AND DECEPTION."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9dfed06401c24a479fb54db68e0beab1
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is the worst bank ever. They are crooks, they charged me 117.00 overdraft on 9.00. And balance from ATM was not correct, Anyone banking here should find another bank as soon as possible!!! This bank is run by greedy crooked, evil people. I'm 70 years old, on SS, a small check each month, but they don't care if they take your last dime. They should be investigated!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e0a7334547f4d2bafb2e968f0a93726
encoding: FLOAT32
metadata:
{"chroma:document": "I had accounts for my under age children, they didn't make a deposit since BB&T took over and they closed their accounts without proper notification. I realized it was closed when I went to make a deposit into their accounts and they told me that they have a 0 balance... So not only did they close their accounts but they took all of my kids' money and have no answers for me as to where it is or if I can even get it back!!! What kind of bank does this? Where was the notification? Where is the money that I had deposited into my children's accounts over the years??? So basically if you don't touch an account, it can become dormant and they can close your account and take your money without proper notification?! I would think twice about letting this bank handle my money again!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c57f87f6eb6f440985318a6241432967
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{"chroma:document": "OK so one of my issues with BB&T's overdraft fees is all the banks in my area close at either 5:00 or 6:00 PM. I work a normal 9:00 to 5:00. With that being said it's extremely hard to get to a branch in time to deposit money. With that being said yesterday I tried calling BB&T's customer service line to let them know my auto-deposit from work will hit my account early tom morning. So here is a recap! I went over $-9.50 I was hit with 100.00 fee for a total $9.50!!! My auto deposit hit so I was only in the negatives for around 24hrs. I called & emailed customer service did everything I could to help the situation or stop it from ever occurring. BB&T DID NOTHING to help! Told me, \"Sorry I don't know what to tell you, maybe leave work early.\" LOL I almost fell out of my seat when she told me to leave work early. SMH!! They want you to get hit with these fees! This bank IS THE WORST!!! I need to go back to my old bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 052f1799aaa140a59fc4681a6d2d28e4
encoding: FLOAT32
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{"chroma:document": "Ok. I have been banking with BB&T for sometime now I have two accounts. My banker suggested using the new banking app. For the life of me I can't seem to understand why am I being charged double late fees two days before my direct deposit every two weeks. I'm being told some lame story each time I inquire about my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d9630885a6ae43b78c69c48cd2ed2af8
encoding: FLOAT32
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{"chroma:document": "Phone service is consistent lies with consistently conflicting information and rudeness, even from the telephone supervisors. The automated system shouts out your new pin number when you change your pin to a new pin (UNSAFE, UNSECURE, MORONIC, AND EVIL). Their training is about zero for their phone reps, even for the supervisors which is highly unusual in the banking industry. The wrong information I was given cost me about 3000 dollars. Friends don't let friends bank with BB&T. STAY AWAY. I worked for years as a banking professional. Get some other account somewhere else, ANYWHERE ELSE IS BETTER THAN BBT."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 93b7594ecea54e71a582483b36b90cff
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{"chroma:document": "I had a gym membership billed to this account monthly and I recently changed it to another bank account I have now. Before this, there was a charge from the gym on the account and my account was in the red for a bit and they kept piling on more return fees and overdraft fees even after I changed the bank account on my gym membership."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 27f2dd439090415fbd911eb9031d55dc
encoding: FLOAT32
metadata:
{"chroma:document": "First off their fee's are ridiculous! They bounced a check once even though online and on the phone it said my available balance was way more than the check. I was told to not pay attention to available balance never rely on it! WHAT? I also got caught up on debits being deducted before deposits are credited. $36.00 bucks here, $36.00 bucks there, they have refused each time to credit the fee's back! Oh this bank is awful and really needs to be investigated, their practices suck! My old bank \"Colonial\" was wonderful but then it was taken over by these God Awful Vultures! I'm out of there!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d9ba4af399f41a99a9b03d3236f799f
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{"chroma:document": "I have had many problems with BB&T. First of all, I have asked for a new debit card three times and 6 months later I still don't have one!! This is not my primary checking account as I live out of state, but if I ask THREE TIMES I better get one. No word on when I will, I keep asking... Next major problem is that I set up a WIRE transfer. I had to call five or six people to figure out why it was taking a week to go through. I specifically asked each about the WIRE. They all failed to tell me that I couldn't do a wire transfer online and had to sit in a bank to get one done so they mailed a check without asking me. What?! Then they locked me out of my account without notifying me when the wire did finally go through. I have my primary bank account on BB&T account and here's a fun one. You can only move $5k at a time and only $5k every 30 days??? Good luck if you need to get anything done. Nobody knows what they are talking about. I hate this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c9105b26e9ac43d68618921ce86b9a3c
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{"chroma:document": "After banking with CITI for so many years, I wasn't given the option to switch to BB&T. Since the switch it has been one fee after another. Even though I didn't sign up for overdraft protection they still charge overdraft fees for ridiculous charges, such as Netflix or Ipsy which is automatically deducted from my account. If the money is not there, BB&T still charges $35 for Netflix or Ipsy for overdraft fee. I have disputed so many times with these people however there has been no change or refund. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a892e00880734fd5a436204833472c26
encoding: FLOAT32
metadata:
{"chroma:document": "This is the worst bank for customer service. They can raise your escrow account without even giving a reason. And when you try to lower it you have to go through a nightmare. They gave a free checking account for having a mortgage with them. Then they charged me $12.00 a month for maintenance and I closed it. They gave me a BB&T Visa and charged me $25.00 fee even when there was no balance. Had to go into their bank twice to get it off my account. Closed that account too. Being a senior citizen they should have the best customer service. I would cancel my mortgage with them if I could."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9bdb739ac2de4c6f9c4f25ede369d07a
encoding: FLOAT32
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{"chroma:document": "Comcast withdrew money from my checking account without my knowledge. I tell multiple representatives of BB&T and Comcast about this personally and over the phone before 2/18/2017. I am then given a new checking account (due to fraudulent activity from Comcast) and then told to transfer all of my funds from my old to the new account. I do exactly what I was told, meaning that my old checking account had a ZERO BALANCE. Comcast/BB&T already obtained my money for this bill prior to me opening a new checking account. The next day, I am given a $36.00 fee from BB&T. Today I do business with neither and now I do business with lawyers. Have a good day BB&T and Comcast."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e463b4dcc6e459e9a6d3eb4d7deddc4
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{"chroma:document": "BB&T 'relationship managers' will court you & promise your business the world. Once you sign-up, the party is over, and you're left holding a bag of snakes. Let's start with outrageous fees ($36 returned item fees). This is a terrible problem because BB&T puts onerous holds on all non-cash deposits, well after 6 months of opening! Make a deposit, it gets subtracted from the source account that evening, but doesn't show up in your account FOR DAYS! BB&T is basically floating your money. I had one $20k deposit they put a 10-DAY HOLD ON. This wreaked havoc with my AP & then they had the audacity to charge me multiple NSF fees!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: af0c8b2cca2a404b9326f7a7ef508a94
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{"chroma:document": "I have a BB&T checking account with overdraft protection. I recently made a small purchase that overdrafted my account in the amount of $5.88. I also had three other debit card transactions that were previously pending. They posted the three debit card transactions, which after they posted, I still had a positive balance. The bank then assessed me two overdraft fees. I called customer service and asked them why I was being assessed two overdraft fees when at the end of the posting, I have a positive balance. They informed me that the bank deducted my pending transaction for the small purchase before posting the other three transactions. This caused the assessment of the overdraft fees. On what planet is this type of math kosher? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a919e51dba349bfb037e51636762263
encoding: FLOAT32
metadata:
{"chroma:document": "If you try and close your account they will come back 2 years later trying to tell you that you owe them money and that it has been sent to collections. They won't be able to give you the information as to what you are being charged for or why you even owe money and won't transfer you to a supervisor. If you go to close your account make sure they give you a form confirming that they closed your account for your records and that no other fees will be applied to your account, otherwise the amount will keep racking up and you'll be in debt."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2beea2b114674e2591581dddfae15d5d
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{"chroma:document": "We have 3 business accounts with BB&T and for the most part all has gone well for about 13 years. Two days ago we were hit with what the Police called cyber- terrorism. It was a terrifying experience involving threats and blackmail. My first call after the police was to BB&T. The fraud people were understanding as I was very shaky and upset. I authorized the closing of two of the three accounts but did NOT authorize the closing of the operating account as I had to get to Atlanta ASAP to say goodbye to my father who is in Hospice. I already had plane, car and hotel reservations made and would need the debit card when I arrived in Atlanta. The attack happened on Saturday night of a 3 day weekend and the banks were closed today being Monday. The fraud people were explained that I would have to go in person to the bank to get a new card and since the local branches didn't open until 9 and I had to be at the airport by 9."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0806d39a26b14092be7cb13bba131925
encoding: FLOAT32
metadata:
{"chroma:document": "I have a loan with BB&T and trying to pay it off early so I am doubling my monthly payment amounts in an effort to pay more towards the principal. Instead BB&T is collecting the same interest and crediting my payments forward, in other words it shows 8 months ahead. I contacted BB&T last month and was told to make the payment on the 17th and it will reduce my interest amount. Great, it worked but this month it didn't work. I called BB&T today and the girl kept repeating the same thing which made no sense to me. I asked her to explain why last month's advice worked but it didn't work this month. She was rude and continued to state, \"You're not listening to what I'm saying.\" She should not be on the CS phone. I will go see the branch manager on Monday to pay off my loan and never use BB&T again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a1e944e71e9f476ab7d4a6d853bacec4
encoding: FLOAT32
metadata:
{"chroma:document": "THIS ** bank has screwed up my mom's finances in SO many ways! RUN!!! Whatever you do, don't go to this bank! This bank forced my 83 year old mom out of their bank, sent her a letter threatening that whether or not she had her money out, the account would be closed on September 1 of 2016! THEN!!! After she dragged herself out to the branch and took ALL her money elsewhere to appease them, BB&T left the account open with 1 cent in it, and let VA and dad's firefighters pension go into an account that was \"closed SEPT 1 2016\" according to BB&T's so nicely written letter from corporate office."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 22d9806ab64440ae92c9ce0981a1c25c
encoding: FLOAT32
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{"chroma:document": "Customer service is awful. Deposit terminal is often out of service or takes the deposit and then doesn't credit account. Recently, my debit card was charged twice for the same transaction and BB&T fraud claim is taking forever. When I call, I stay on hold for 10+ minutes and then get a rep who provides no help. I'm closing my two accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b04dd106b7ed4dfba2b4ff1d2907dddc
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{"chroma:document": "My sister is a wealth mgt VP and I emailed her asking what would be something good to invest 80,000 in for my neighbor who is 79 and I am her POA. I have tried to ask her twice. This time by email. She tells me she doesn't know. \"I don't know her whole picture,\" even though I have told her. My guess is that the amount of money is so small she doesn't want to mess with it. This bank also did multiple withdrawals for my father who is 78 and has dementia for him to send over $100000 to scammers. We were not aware until my sister (the banker) looked into it. No one contacted my mother who is on the account to notify her that they had suspicions that my father was being scammed. My father told them that he was paying tax money so he could win 40 million dollars. I was extremely disappointed in this bank that they continued to perform multiple transactions without contacting my mother."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d5a0838463104d868905933c9c159479
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{"chroma:document": "I am the Treasurer for a local church. The church tellers who take the weekly offerings to the bank, put the offerings in a money bag along with the entire deposit slip book and drop it in the night deposit at BB&T each week. BB&T suddenly refused to return the bag and the deposit book until the elders of the church signed a new \"Resolution and Agreement for Deposit Account.\" The money bags were the property of the bank and with that I'm not arguing. However, the deposit books themselves are the property of the church, purchased from a third party vendor with church funds. The deposit book in no way shape or form belongs to BB&T and BB&T had no legal authority to keep them. But BB&T held the books until the church agreed to sign their document. That, to me, is wrong. I asked the manager \"What if I had mistakenly dropped my wedding ring in the money bag? Would you keep my wedding ring until I signed your forms?\" Worst bank ever!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 246248db1c1248deaec7521a0d91a745
encoding: FLOAT32
metadata:
{"chroma:document": "Mishandling of long term clients. Attitude from the staff most of the time. I have given multiple proof driver license number, social security number, address information and last payment etc. That is not enough. You are pushed and treated with total attitude and obnoxious behavior. I am tired of being mistreated by this bank. They do not know how to treat their client with respect. I spoke to Samatha who continued to be so cold and uncaring after I gave her multiple information. Only after her supervisor got on the phone and I was mistreated did I get to make a payment on my bill. Why does anyone have to be treated like this to pay their bill."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4548c30db050444386e60ea987f91d11
encoding: FLOAT32
metadata:
{"chroma:document": "My husband and I have owned our own small business for going on 7 years now, and have banked with BB&T and used their merchant services for the same amount of time. We had no problems with them until recently. We had to update our credit card machine because our old one didn't support chip cards. So this past summer, we bought a new machine that is also itself supposed to be PCI compliant and secure. Well, during the month of October, someone was able to gain access to our SECURE machine, which is connected directly by ethernet, and send through over 21k AMEX authorizations using our merchant account. These were supposedly done at one time, almost all swiped (no one has access to our machine aside from my husband and I. We have no employees.). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f3f7900f5b5043c993b7c16c6ec52858
encoding: FLOAT32
metadata:
{"chroma:document": "More than 3 months ago we refinance our mortgage with another bank. The first flag was that they calculated our \"payoff balance\" 2 payments higher than actual balance. Even though we never been a single day late for our payments! That made us bring $1300.00 more to our closing (with another bank) - BB&T refunded us overage 3 weeks later. The second (still going on) they took $2200.00 from our escrow for paying our tax which they never paid!!! Nor refunded to us!!!! We had to bring from our pocket $2200.00 more for property tax to a new closing. 3 months later BB&T have not refunded us for $2,200.00!!! So many phone calls to BB&T. They lied that they paid tax. We called Tax Services and confirmed that they did not (we paid at closing), then BB&T lied that they will refund in 2-3 days, 24 hours... we haven't seen dime yet!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e3dc30bf4454d25a5671a13fb0871d7
encoding: FLOAT32
metadata:
{"chroma:document": "BB&T may have more local access available, but better services can be found for your needs. I have had to find out the hard way that I cannot do an online money transfer from my BB&T savings to my BB&T checking on weekends or holidays. Any other day it is immediate. However, my savings acct can be used for overdraft purposes for a $12 fee. Also, deposits made on Saturdays, before the bank has closed, does not post until the following business day. Other banks offer much better services than this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8538f99a652447858009446b75dea0a8
encoding: FLOAT32
metadata:
{"chroma:document": "In 2008 my wife at the time went in the Carmel branch in CLT and in a period of 2 1/2 months, forged my signature 14 times until my acct was closed. I did not give the bank permission nor did I give my wife to withdraw my 25000. I saved this money for a very long time and I need some sort of closure. The banker that let her have the money was named Copper. What made me more angry was the bank is blaming me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3fbe29fa362f419d8d726c7e606d887e
encoding: FLOAT32
metadata:
{"chroma:document": "My BBVA credit card account is being transitioned to PNC. Customer service took my call after a half hour wait, then routed me to a phone number that was responding (during business) hours that I needed to call back during business hours. I think this is the worst experience I have ever had with a bank customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc40170361654bb29a1a3c9623460fcd
encoding: FLOAT32
metadata:
{"chroma:document": "It is really a shame that you can never get someone to help to solve a problem in this bank. I had a car loan with them and I had put it direct deposit for five years there was no missed payment or late charges. They were withdrawing money from my account, when it came to the last payment, they didn't get it directly as usual saying I had to go pay it in the bank. That wasn't on the agreement when I was buying the car. After I paid off the last payment, then they came back after two weeks saying that, there was a payment again missing and I asked them which month and year. They kept on changing different months and years, at the same time I was giving them my bank statements showing payments but nothing was solved from bank manager (who said, she could see the truth but has nothing she could do about it since it is controlled by back office) to different departments. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ee3b871b8c3d44d5a4c077f85fbc5145
encoding: FLOAT32
metadata:
{"chroma:document": "BBVA has to be the absolute worst bank I have ever worked with. In September of this year I had made a couple debit card purchases on the first of the month. They claim it took nine days for these purchases to clear my account (even though on the app I can clearly see that these transactions were already taken out of the account) and then proceeded to charge me with five overdraft fees for very small purchases under $15 a piece. It seems to me they wait until your account balance is low or overdrafts a few dollars and then they let these so-called pending charges go through your account. These are debit card transactions with are instantaneously authorized and should not take nine days to post to your account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b9fd07a0b504a9295cc04168537b896
encoding: FLOAT32
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{"chroma:document": "I will NEVER do business with BBVA again. I had a large balance during the pandemic. I recently paid it off with a $10K payment on July 26th, sent electronically, which took into account several days of interest in the transit time. The payment left my bank the following day, but BBVA put a hold on that payment ON THEIR END and didn't post it on my account until August 10th. During that time, the account racked up another $106 in interest. I called, they said they'd check into it and call back in 4 days. I waited two weeks - no call. I called back. Not only do they refuse to removed the additional interest from their holding my payment, it had accumulated more interest. Such a lack of integrity. I will do all I can to persuade people not to support this ** enterprise."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 78988e40bf9c4427a4d62e83dff82ba0
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metadata:
{"chroma:document": "I have never seen a more incompetent bank. It is impossible to just make an online payment. Their website hasn't worked in months in any browser and the mobile app gives me a dumb error. If I did not already transfer a large balance I would just close my account. It is like dealing with a bank from a Third World Country."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 63c125c18877422db2627984accce5e0
encoding: FLOAT32
metadata:
{"chroma:document": "Every time I call, I get the same result, I get the apology, and then the statement that there's nothing they can do about it, they refuse to allow you to speak to a supervisor, and eventually hang up on you. They speak with a thick accent, so you and the csr have to repeat themselves often. It's aggravating, and there's so many options out there, PNC may never get to meet the potential new customers that they would acquire from the buyout of BBVA if they continue to not care in the least."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 24a6bab9afa843688c231fa062f463c1
encoding: FLOAT32
metadata:
{"chroma:document": "I just recently took out an auto loan for a brand new car with BBVA. 1st month goes smooth, I set up my account online. 2nd month it hiccups and auto drafts me twice, no big deal - tried to get a refund but was a pain so pushed it to next month's payment. 3rd month comes around, I get auto drafted my payment along with 2 additional payments - called to get a refund and the woman on the other line is confused and says \"I don't see a payment for that amount\" after she did the world's worst math I'm assuming. I call back to speak with Jorge who is just as confused and lets me know that basically there is nothing to do and the accounting/refund department takes forever. I have already started looking at re-financing my auto loan elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 832d892bf0214be798412f5be9d6fa00
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metadata:
{"chroma:document": "Bought a car from a dealership and they put me with BBVA. Never again. They wanted me to enter my username and password to my personal bank account to allow me to make an online payment. Very sketchy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c41c81991d4c440f9607ca51a082fd98
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a checking account with them online. They don't have a branch in Georgia. They sent me a ATM pin in the mail. I changed my pin through the automatic service over the phone. I go to the ATM to get cash and it says my pin # is incorrect. Unsuccessfully, I called the customer service department 6 times for assistance. I initially signed up with a different cellphone number but no longer had the same number so they couldn't assist me. After going through all the security questions and verification process, they asked me to \"FAX\" a copy of my identity and bank card to verify it's me. Per their request, I faxed them the next day. It's been five days. I'm tired of them pretending to help me on the phone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 372469ca99f747deae49b1a14bbec42b
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metadata:
{"chroma:document": "I've been with Simple, an online bank under BBVA for years and loved them. Experience with them was fantastic! BBVA randomly took over, so thought I would give them a chance since they were the parent bank and since I loved Simple. Since then, I've had continuous issues with my actual account, randomly charged overdraft fees when I do not have negative balance (OD protection as added just in case). Was told I had to go to the physical bank to add banking features to my account (banks are open same hours I work, so can only go during lunch), wasted my time going to the physical bank as I waited the entire lunch break and was not able to be helped. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f28ffa8f1c8741208409219715457b44
encoding: FLOAT32
metadata:
{"chroma:document": "When they blocked a card they didn't tell me the account would stay open. As if I'm suppose to know everything. They charge $38 Overdraft fee & $23 EXTENDED OVERDRAFT FEE every 7 days. Wish I was at former bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4fe1a3ea86a74bcbbc19f36b2a8b9fa1
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metadata:
{"chroma:document": "Opting in to overdraft protection just accrued fees for transactions they didn\u2019t cover. Emails go unanswered. I was with Simple for years, happily. The transition ruined everything. The routing number is not accepted many places and because of their transition my established accounts are all considering \u201cnew\u201d by other banks ruining my history of long term accounts. I was signed up for paper statements, AT A FEE, by default. What century is this bank from? Closing all accounts and they can suck their fees like they suck wind."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 01e2a430418f4f2b9f6684971e001588
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve had fraudulent charges on my account so they \u201creplace\u201d my debit card. It\u2019s been 3 w 1 d and I still have no way to access my money. The customer service is horrible. I miss Simple. BBVA could care less that I have no money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81e06014fa2e4214aa5ee706d75296bb
encoding: FLOAT32
metadata:
{"chroma:document": "If you open an account online with online banking in mind don't. I tried this and because I don't have a local branch there is no one to assist me. I have tried to get my spending limit on my debit card increased and was told no option was available. I would just have to wait till midnight. Mind you I am trying to pay bills and put a down payment on a vehicle. Before you ask yes I have plenty of funds available. I asked for a form to be mailed for me to sign and was told not an option. I hope PNC is better than this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 67c3218f694449e9b1e090b0801c55b2
encoding: FLOAT32
metadata:
{"chroma:document": "I was originally a Simple customer that was transferred to BBVA when they were bought out. The fees at BBVA were ridiculous right off the bat (one example: there's a $6/month fee if you don't manually turn off paper statements) so I quickly decided to move to a new bank. Turns out, canceling a BBVA bank account within the first 6 months results in yet another fee (!) so I decided to leave the account open until the 6 months were up and just disable my debit cards to keep anything from accidentally getting charged to the account. That was very na\u00efve of me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 82ba24ba267248868e21903077ec7048
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metadata:
{"chroma:document": "I deposited a large sum of money into my BBVA account from my 401k in order to cover closing costs on a house. However, when it came time to do an early wire transfer for my home loan I was told they limited Wires/ACH transfers to $5,000.00 per day with a $7,500.00 rolling 30 day time period. This obviously was not going to work. I asked to speak to a supervisor and after 5 minutes was transferred to Rene' who would not provide his last name. He confirmed the limitation and since there is no local branch in Nevada, suggested I drive to Arizona from Las Vegas in order to process the wire transfer on Monday since their banks are closed on Saturdays. This would have been a 4-5 hour drive one way. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 83784691f0b14dbb8c9e516a3641b8f9
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metadata:
{"chroma:document": "I was a Simple Bank member, who was bought and subsequently shut down by BBVA USA. After realizing it was too late to close my Simple account before the transition, I was forcibly transitioned into a BBVA checking account. To say they botched the transition is an understatement. Their phone lines crashed, their web servers crashed, and they just generally did not care about their new customers during this time. Calling to close my account took 8 hours over three days in May 2021, and I come to find out now that it still isn\u2019t closed! After calling to dispute the issue, the customer service agent (with a noticeable language barrier) was rude and told me, in effect, that I was out of luck, before hanging up on me. BBVA is just as bad as their new parent bank, PNC. They should be perfect for each other. Avoid at all costs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f159b00d6444c1faab8f4a4348a020e
encoding: FLOAT32
metadata:
{"chroma:document": "BBVA consolidated Simple and removed one of the greatest financial institutions ever offered to the public. Simple processed transactions immediately BBVA can take up to 5 days to process a transaction. Online banking is a joke. The website and app are a joke. I have had better luck using spreadsheet apps then any of the tools from BBVA. Last time I checked it was 2021 not 1980. Simple supplied tools to easily help you budget and maintain financial stability. BBVA has crippled millions financially and continues to be a failure of a institution. I will be finding a new bank as soon as possible. Worst bank I have ever done business with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 996e4f5593534b99aae7e964c1dcaaf0
encoding: FLOAT32
metadata:
{"chroma:document": "I had a Simple Bank account. It was recently converted over to BBVA. I didn't have any issues with Simple the entire time I had it. Also, I don't use the account for much. Now that it's with BBVA. I've had 2 issues in about the 2 months that I've had them. One was when I made a small deposit of around $700. It took them roughly 5 business days to clear. Luckily, I didn't really need it right away but on the day that it was supposed to clear there was nothing there. I called them and they said, \"Well it can clear at anytime up until midnight...\" Up until midnight. I've never heard of this. From any bank. Ever. Usually it's there first thing in the morning. It eventually cleared around 9pm that night. Again, I didn't really need it right away but it's just point of it. 5 days for 700 bucks then on the 5th day, \"Oh it can happen at any time up until midnight.\" Seems pretty crappy to me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f1be87d3cae49dcb0eaab072e34c5f7
encoding: FLOAT32
metadata:
{"chroma:document": "I had a Simple online checking account that I opened several years ago and barely used. The company got bought out by BBVA and I finally decided to close the account. I contacted to customer service department and they said I had a balance of $10.77. In order for me to receive the balance I would have to fill out a request and answer some questions and then pay a $3 fee to have a check mailed to me, OR if I chose to, I could DONATE the balance to BBVA. What kind of bank charges to return a balance to the customer??? I don't care so much about the $10 but just the fact that they ASKED if I wanted to donate the balance to the bank is beyond infuriating!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ad91efbc3c649369e800f064eb83054
encoding: FLOAT32
metadata:
{"chroma:document": "I am on SSI/Social Security. Last year in March 2020, an SS agent informed me that someone had opened an account in my name at BBVA bank and deposited (and withdrew) $5,000. I immediately reported this to the FTC, the IRS, and the local Sheriff. I called BBVA and asked them to close the account and send confirmation. The phone rep said someone would get back to me via email with the information I needed to submit to resolve the matter. No email ever came. I spent countless hours in their phone system loop, which does not even have an option for a non customer. The first teleprompt wants your account number, and at that time I did not know what the fraudulent account number was. Go through this three times then you have the option to speak to a rep."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 781c0fc333d2429bbeecf0cd6ac17adb
encoding: FLOAT32
metadata:
{"chroma:document": "I have banked at BBVA for over 20 years. I always use drive up window for deposits and I have always received a receipt with current balance until today. The Geer Rd branch in Turlock Ca failed to put my balance on my receipt and when I asked for it the idiot teller asked me for my ID. When I called the bank to complain I was informed by another inept employee that I should get to know all the tellers names to keep that from happening again!!! REALLY!!! I could not believe my ears when he said that. I then asked to speak to branch manager. I was told he was \u201cbusy\u201d again REALLY!!! I\u2019m going to switch to Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 80016167636c4544b36379ecef3000c2
encoding: FLOAT32
metadata:
{"chroma:document": "I was denied a cc because I applied using the first letter of my name and not my full name. I had sent documentation with both full name and initials. I closed acct. and opened at Wells. **. I felt if I were a great customer for six yrs with multiple accounts and outstanding credit. I was offered an invitation to apply for the credit card, yet the reviewer did not approve because I used my initial and last name. I had submitted 4 other documents to support my identity yet I was not approved. I wonder if my race had anything to do with her decision."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 100e858e85854fb88b966fc70e1f19ef
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{"chroma:document": "I've had this account for years & never had this type of problem but this is my money & reliability is important. I scheduled a payment of $7000+ to Commerce Bank using BBVA Online Banking. My BBVA account records show they remitted the money on 3/23 and show it as posted on 3/29. Today is 3/30 and Commerce Bank claims they have not received the check. I called BBVA to find out what happened & was told this payment was sent via the US Postal service. WHAT? WHY? All other payments I've made to Commerce via BBVA Bill Pay have gone electronically. Why did BBVA choose to send this payment via the US Postal Service with all of the issues USPS is currently facing. BBVA's poor judgment is costing me money!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8d14a48b66b34ebc90c034f13275b686
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{"chroma:document": "I recently paid off my car loan with BBVA. It's been almost 5 months and after numerous calls, being transferred, repeating myself constantly, placed on hold. I still do not have my vehicle's title. They are absolutely terrible to deal with on the phone, the insanity of repeating myself, the issue, the poor customer service, not having my vehicle's title is not acceptable. I would never recommend BBVA to anyone for a vehicle loans. BBVA has hundreds of negative reviews. How they remain in business is surprising. I want my title!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I received a preapproved offer (instant approval) for their BBVA ClearPoints CC. Didn't need it but figured I'd just go online and apply anyway since it was preapproved. Filled out the usual info like I've done before for other cards and since I have a Transunion credit score of 825 and 830 with Equifax it would get approved like always. After filling out the questions they said they'd contact me by phone or email, fine. So the next day I get an email and they asked me to upload all the following documents:"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "To restate the title of this review - apparently BBVA (Babco Bilbao Vizcaya Argentaria) is just another financial giant who cares more about political standing and company image than supporting liberty. I am in Texas and have banked with BBVA since around 2008. They were actually Compass Bank back then but sold out to an Argentinian banking conglomerate years ago. So far things have been okay. I even helped my son set up an account with them when he turned 18. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have banked with Compass for many years. This year got rough for me due to the Covid-19 Pandemic. I\u2019m a Cna and Med tech that works through an agency and my jobs consisted of me going into group homes working with developmentally challenged adults. Well when the pandemic hit the group homes decided it was in the best interest of the residents to just use their workers and put agency on hold which is understandable. Due to losing my Job, I fell two months behind on my credit card payments. I explained to the worker in the customer service department what was going on and that I will pay all fees and balances upon receiving my stimulus money as I\u2019m still out of work. She assured me that would be fine and she would note my account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df4af8be377b4425a51641dd3efa31e3
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{"chroma:document": "This is an absolute first in my life. Was issued a corporate check from my employer and took it in to get it cashed. The teller made me wait 10 minutes in front of her window before telling me she wouldn't be able to cash it. I inquired as to why, and her response is she can't verify it in their system. I replied \"Verify what? It's your check, the account number should match up and the proper name on the account with your check issuance should be enough.\" She replied, \"Sorry not going to do it.\" I asked for the manager and he came over and was just as rude as she was about the whole thing. Think about this, a bank who will not honor their own checks from their customers. Not sure what type of scam this is but the Fed needs to look into this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have two big gripes with BBVA Compass Bank. One is overdraft fees and the other is disputes (chargebacks). Sometime in 2019 I received and overdraft fee on a ACH transaction, but I had deposited cash into my account the same day to cover it. The next day I check my account and I there was an overdraft fee for the ACH. I went into a local Phoenix branch and I said I received the overdraft fee, but I deposited the cash the same business day. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 161b3fc26d284597b5a8401cb6bad528
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{"chroma:document": "BBVA has the worst customer service of any company I have ever used! I paid off a car loan with them over 60 days ago and they still have not released my title. Every time I call them to see what the hold up is on the title release I get a different reason from every person I speak with. When I ask for a supervisor they say they are all busy and that one will call me back. 60 days later and I still have not received a call back or received my title release. Hard to believe this bank is still in business. Stay away!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e97c92a4db80475a9fd2c7cc54fd0e11
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{"chroma:document": "I buy a truck from dealership. BBVA accepts the financing. It takes BBVA 2 months to finally send me payment information. After I receive information to pay a payment, I pay a payment, through BBVA online. Then I receive a letter from collections, even though I paid the first payment early. I then spend an hour trying to reach BBVA. I finally get a real person but she speaks broken Spanglish, even though I pushed 1 for English. She was really good at interrupting me when I was speaking, not good at listening. Finally I hung up and gave up. My BBVA branch service is just as bad. Excuses like not enough help or changing times or of course Covid. Been at BBVA over 22 years. They stink so bad I have to leave, no matter how bad other banks are they are better than BBVA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df4921402a984283b8ad4519accee92e
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{"chroma:document": "Worst customer service ever!!! I have been trying for 2 months to pay off my loan. I called customer service and no one can figure out how to process my payment so they transfer me from one department to another before hanging up or send me back to the queue. I have been waiting on hold for hours. When asked to speak to a supervisor they refuse and hang up. Most unprofessional, shady scumbags I ever met. Absolute nightmare experience. DON'T EVER USE BBVA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2cb523fa16404045b43c725e1d78e27b
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{"chroma:document": "My experience with BBVA over the last few months has been a nightmare. I could never, ever recommend this bank to anyone! I made an honest mistake regarding a balance transfer and what should have been a simple resolution ended up taking almost SIX MONTHS to resolve. Cynthia, the \u201cClient Experience Manager\u201d in Grapevine TX, was assigned to my ticket after getting nowhere with BBVA's customer service hotline. Most of the time I would receive no follow ups or updates, but when I did receive a response, I was either lied to or given a generic response with no useful information. Several times I was told that there would be a resolution \u201cby tomorrow\u201d or \u201cby next week\u201d but then I would receive no further follow up."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b8c231f20ae64b21999fbb6f60e67eb0
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{"chroma:document": "I have had two issues with BBVA. Firstly they changed my mailing zip code on multiple occasions. All of a sudden, none of my online purchases go through. Getting this fixed is like pulling teeth. God forbid if you have to move and change your address, prepare for a 3 week fight. Now this is the kicker, my debt card expires in two days, and my new card won't arrive for two weeks. I called them earlier this month to get the ball rolling on a new card and they refused to help me. Now I will be without a card for two weeks. Did I mention that my child will be born in a few days. I guess BBVA doesn't care."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7700e18b92ed40498307bf54c4720b3f
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{"chroma:document": "Apparently they\u2019ve been rated \u201cCovid friendly\u201d for their response and customer service in relation to the pandemic. I have been a client since I was a child and I am currently in my 30\u2019s. I recently over-drafted once (currently in good standing) and am suddenly unable to make mobile deposits for a period of 3 months. I called customer service twice and it\u2019s a ridiculous built-in restriction of the system. So\u2014if you are in a financial situation where you have recently overdrawn, they keep you from being able to deposit checks to \u2014oh I don\u2019t know\u2014not overdraw again?? I am currently living out of state and have no branch near me to deposit at. Seems really \u201cCovid friendly.\u201d"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a311fa15f20f4acf90f4996f2394f6e5
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{"chroma:document": "Interest rate plummeted sooner than any other online account I have. Closing the account and receiving my funds took well over a month. They even made a huge mistake and sent me someone else's closing check. Complete incompetence."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 996b54efe6a747a79a8837e293ee3779
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{"chroma:document": "I applied to BBVA bank online for new business and personal checking accounts on July 29 and received an email to the effect that it is being reviewed. As I had heard nothing for several days I emailed and received a reply as follows: \"Please contact our new products department at 866-617-5503 option 1 to decision your application.\" I thought this a strangely worded response and would suspect that it was worded by someone whose first language was other than English, and possibly indicating a scam or phishing attempt."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9c84bacdae384b29889ef418bd712972
encoding: FLOAT32
metadata:
{"chroma:document": "This is a small bank but excellent in all areas. The staff are super nice and very helpful. The app is very user friendly. Will loan where others won\u2019t. Notary available usually. Highly recommended!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7deead1c24ad496fb308b75d52222054
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metadata:
{"chroma:document": "Great interest rate of 10%. Have to call annually to get a new card. Online website terrible. Have to email them to change your address. Minimum payment percentage double of my other cards. If not for the lower interest rate I would close the account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f9765a7a2f09433cba7292b91f6c7c10
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{"chroma:document": "This is a powerhouse boutique bank amongst the big players. Beginning early, a customer's relationship with BBVA grows over time into a personalized experience. The offered services are unique and cost effective, my favorite being the $2. monthly fee for all cashiers' checks. There is always a money expert available to advise or guide me to reach a goal or finance a major purchase. Banking is painless at BBVA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e22d545122b541fd942f930d17fc8659
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{"chroma:document": "I tried to open a credit card account. Surprisingly, you can not do it online. So, I called them and after giving my name, address, ssn, and dob, she said she has to send me a security code to my phone number. I said go ahead. But their system does not let her send it to my phone. So, she asked if I have any other phone number I can give. I said I can give my wife\u2019s phone number, but she is sleeping now (I was away from home when I called) and I can call back. I called back again and this time a guy answered, and he tried sending it to my wife\u2019s phone. Same issue. Neither my wife nor I ever had any problem getting a security code sent to our phones by any other financial institution before. On the plus side, both the reps are friendly. I suggested to the guy that he better let his management know about this issue, otherwise they will lose customers. I mean, what a stupid reason to lose a customer. I hope he does let his management know."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5f2cfbb40daf432ea4758c4bbf140d3a
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{"chroma:document": "This is one of the few banks in Birmingham. Customer service is horrendous. They said they issued a new card, didn\u2019t arrive and they stopped old one (been with bank for 3 years) and I have no access to my money and they want me to pay for their lost card. I mentioned I have been unhappy with their customer service and they hang up."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b03a6c39ba1843e48ba86604a984abc2
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{"chroma:document": "This is the first bank I've come across that's difficult. I pay my credit card monthly by check and they change & deposit the check but don't update my account & they keep sending me emails that I haven't paid my account. I have to literally show them proof each month that I've paid. It's freaking amazing. I open a checking account, deposit money but it don't show that any money has been deposited. I regret opening account or checking and in process of canceling account. Worse back ever, my gosh!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6d945cf3e87a4a11be0b4633daf9da80
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{"chroma:document": "Open accounts, 8 month ago. They never pay me $250 bonus, they charged me $50 all kinds fees. They refused to talk to me, keep sending me misleading, fliers in printing. They are worst in USA. Abandon."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5615ebfb4ffb4914bb1f3182a38cf202
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{"chroma:document": "Competitive rates decline much faster than all of my other online accounts. Closing the account is taking more than 2 weeks, I faxed a notarized letter and ID as I was required to do. Phone support for this was poor. Secure mail on website is not acknowledged. This has severely damaged my respect for online banking."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a6e55457d24c4deaa380455125202cb3
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{"chroma:document": "Opened a savings account. Had to update drivers driver's license then 2 days later froze my accounts (2) no notice, no email, no call. Went to use account and declined. After calling the customer service number hold and them searching for an hour can't help me. Call the fraud department. Call there and again searching then hung up. Call back then searching, \"Oh you have to call this mumber.\" Call that number and nope closed. Go all weekend and call on Mon. \"Oh we have to verify your address.\" What the hell is my license. Know how many hoops you have to go through for a license. And have had the checking for years. Tired of big brother. It's my money and I can do as I please. It's none of your business. Unfreeze this account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f0cd98a940f5476280a47d8ec7658665
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{"chroma:document": "Nothing is ever an easy fix with this bank and your issue will not be resolved with ONE call to customer service. If you like being transferred over and over again and explaining your issue to three different people who don\u2019t do anything to help you then you found the perfect bank. The branch will tell you to call customer service then customer service will redirect you back to the branch. This is how I\u2019ve spent my week. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c19de263c244ca3955882bcca995319
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{"chroma:document": "The car dealership put me with BBVA Compass for the last car I bought. Bank of America sends these payments to them each month. I have made these payments for 5 months, and not one month has been posted timely. I have just given up, and tried paying off the loan WAY early. I sent the loan payoff 3 weeks ago, and guess what... it hasn't been posted either. When I get this straightened out, I'll NEVER use this bank again. Also, It's very difficult to reach a real person, and when I do, they are extremely rude."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8afa13a8395740e7b6a5011f5f4ce549
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{"chroma:document": "In Feb 2020 (before any COVID concerns), I have $90K equity in my primary home, 800 FICO score, great debt/income ratio, additional rental income, and even significant available credit (equal to about half the equity). We apply for a HELOC with BBVA COMPASS in the Woodlands Texas. Like many other reviewers we entered the runaround game, not replying to e-mails or answering calls, etc. We had to keep calling in and talking to managers and even they would not provide answers. For whatever reason they drug out the loan process 11 WEEKS! They used the waiting on appraiser, or underwriter excuse the whole time. They took so long we had to re-submit income and documentation a second time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9c46f44e4c0a4052b7d667f96ea2d3e5
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{"chroma:document": "I have tried to call four times now. The first three times I would get someone who would transfer me then I would sit on hold for another hour then phone would go dead. Last time I called no answer at all. They for some reason have blocked my card and have no access to money on it. DO NOT USE THIS BANK. When you get a hold of someone. They are in a overseas company and you cannot understand them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a7e88fe2e6c347d68d7ab65f8973827c
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{"chroma:document": "Rude Customer service... sent me to collections for one late payment. Impossible to reach by phone during pandemic. They just hang up on you instead. Impossible to unsubscribe from over the top emails and printed mails (isn't that illegal). Avoid this company like it's COVID!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b0398c075db4b5182e2b4bf948764c2
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{"chroma:document": "This bank is the worst bank I've had as far as I can remember and I've banked with many many banks. I've banked with the following: Chase, Citi, Bank of America, Washington Mutual, Ally, Kinecta Fed CU, Wescom CU, Union Bank, Barclays, Navy Fed Cu, Wells Fargo, and others I can't think of and BBVA is the worst. I am not just saying this or upset at them. Honest truth feedback. They keep advertising their \"Award winning\" mobile app but that too is worse banking app I've used LOL. I don't know if their upper management is just oblivious to what's really going on in everyday banking, but their bank sucks. I still have their business checking only because I have 12 different tenants paying rent through there, their branch location is convenient for them and I do not want to make it harder for my tenants to pay rent."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a2255f26218c4380a4b17665052d1b87
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{"chroma:document": "Consumers, please stay away from this bank!!! I started a dispute on Jan 8, 2020, and it was closed on Feb 7, 2020. I went to Ernesto's restaurant in Frisco, TX with my family and I left a tip in cash and I was charged 28.11. That is what I signed AND still have the receipt showing. Our server proceeded to write in his own tip and the new charge showed up as another amount. I called to dispute this with BBVA and they opened an investigation on Jan 8, 2020. I repeatedly told them that I had the original receipt and they continued to tell me that they would contact me if they needed \"paper documentation\". They never contacted me nor did they gave me an email to send in my paperwork. They \"investigated\" and on Feb 7, 2020, they told me that they did not have enough proof to substantiate a credit back to my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5e5465a5e8c44e91a7e3aebc57019828
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{"chroma:document": "I've had trouble from the start with my money market account. BBVA does not have a physical location within 100 miles of me, but I signed up online due to their competitive interest and an offer of $150 to open the account. From the start, BBVA drafted my bank account twice instead of once, which overdrafted my account on a Friday and BBVA would not let me access the funds until 3 business days so I had no access to cash until Tuesday next week. Fortunately, I was able to use credit cards. After that, I inquired about the $150 for switching. BBVA had no record of the promotion. After several attempts, they \"found\" the promotion but told me it was only for $100 not $150. Fine. Whatever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a70fdcf386d402faaea0c644a1253e9
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{"chroma:document": "I made a routine online purchase using a debit card for my personal account. My daughter received a fraud alert text for that purchase. Two things wrong here-- purchase was legitimate and my daughter does not have access to this account, so I don't understand why she was contacted, unless there was some kind of error in the way BBVA handles our data. When I logged into our accounts online, I saw my debit card was now blocked so no further transactions would be possible until I contacted Customer Service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2af8dca1a884fed8321cb2d95e24783
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{"chroma:document": "The online banking system is a horrible. I have a checking account with them and use their online banking to keep up with purchases and my automatic bill payments. At one point I was getting my check direct deposit but after 4 paychecks having more than $400 taken from them for overdraft fees I ended that. The online banking does not tell you the correct amount that is available in your account until days later even though it shows both a posted and available balance. Which is why the account was constantly being overdrafted. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a0048393aefc4db1b0c38fe59e908296
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{"chroma:document": "Updated on 06/30/2020: This is my second review of this Bank, for checking money market complaints see my other review. This review has to do with a 2.70% 1 Year CD with a principal of $10,000. I opened this account online and funded it with $10,000 only to find out that BBVA changed the rate to 2.3%. They explained that their online banking department makes these offers but BBVA Bank is unaware of these offers that their Marketing department advertises. This took a letter to the Alabama banking commission to cheerfully tell me I had no complaint since after writing the letter to them they decided that they would honor their advertisement for my special case and grant me the rate their marketing people sold me the CD rate at.  Now this is not really a Kafkaesque horror story, it's BBVA Bank. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e8bca345c03b47eea9e9e0e14c0500cb
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{"chroma:document": "I deal with this so-called \"bank\" at my job on a daily basis. They constantly and regularly debit our deposits and process them like a check rather than crediting our business accounts. The image is a deposit slip... But description says \"check cleared\", along with a debit to the account(s). Speaking to anyone is a rather fruitless endeavor, as well. Then they have the audacity to tell colleagues trying to make a cash deposit in branch, that they'll count the deposit money later, there's a line. She literally put the money in a pile behind the counter. Umm what?? What kind of bank operates like this?? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I am not thrilled that I got an email stating that BBVA (Compass) closed my savings account at my request. When I called the customer service line, they said that the bank closed the account due to inactivity. Nobody ever contacted me. The agent on the other end of the line was just as perplexed as I am. He said that it will be very difficult to re-open the account. He has no idea why they did it without contacting me or why the email stated that I close it. He said that there is a lot of physical paperwork involved in closing an account, none of which I signed or submitted. Nobody knows why. I am keeping my checking account, but will find another bank or a credit union for a savings account. Probably will eventually move my checking account as well. This really leaves a bad taste in my mouth. I am beginning to think that I made the wrong decision in banking with BBVA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5b3fbc2ccdad461698be824867ff8225
encoding: FLOAT32
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{"chroma:document": "This is the WORST, most RIDICULOUS credit card company ever. They gave me a credit line of almost $12k but every time I try to use a card, at a gas station or a restaurant it gets declined. I have to call them and spend 20 minutes on the phone, explaining that I'm trying to have a dinner or spend $30 at a gas station. I understand the credit card security. Nobody wants to be scammed or have their CC number stolen. However it gets to a point when I get embarrassed in front of a store clerk or a restaurant owner as though I were a crook, trying to spend $30 on a stolen credit card. It's happened to me at least four times, in a matter of four weeks. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f5455a224b334fa3b88a17c2348b8f0e
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{"chroma:document": "Updated on 01/09/2020: I called back a second time in the same day. I get asked a series of security questions. They send a security code to my phone and I give them the code. He says he is going to get my replacement credit card but he needs to put me on hold. I wait on hold for a long time, and then he says he will call me back. Of course, he never calls me back. I first asked for a replacement card roughly a month ago, and they said they would send one but never did. I have been trying to get a replacement card for roughly a month. This is not the first time that I have had trouble getting a replacement card. The bank actually has been OK on other things but getting a replacement debit card is like pulling teeth. Other banks have issued new cards right on the spot in their physical offices, but with this bank, it is necessary to deal with total numbskulls over the phone. I have had it. It is time to get a new bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 41c2f4f258f8492bb1437d106fb6fa66
encoding: FLOAT32
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{"chroma:document": "I have a loan that is paid by EFT from my checking account. I made a deposit on 12/27/2019 to cover the payment due on 12/30/2019. The money cleared my J.P. Morgan Chase account on 12/28/2019, however BBV bank said the funds to pay the installment could not be available until 1/1/2020 and they would charge a NSF fee against me, unless I deposit cash to cover the installment. It was also hard to communicate with the customer service person. I finally asked where it was and he explained the service department is now in Columbia."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4d74332705e54094981ee573e652fb31
encoding: FLOAT32
metadata:
{"chroma:document": "Avoid Home mortgage loan from BBVA Compass bank. They don\u2019t have enough experience in this field and they will create unnecessary anxiety for the buyer at the last minute. Instead go for some other more professional and experienced Bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 940555645b414bd982e9dee5473d92fd
encoding: FLOAT32
metadata:
{"chroma:document": "THIS IS THE WORST BANK EVER! They lost two of my car payments, tried to hit me with a late fee and the customer service is totally incompetent. They can't resolve any issues over the phone. They have to \"write a ticket\" for every request. During my last call, the csr was a total goon and I could hear a group of people cracking each other up in the background. Awesome. They shouldn't be allowed to conduct business in the US. I am refinancing my loan through a more trustworthy institution. Hopefully this place will be shut down someday or the leadership will be arrested for fraud. One can dream."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f9a2509d75ce4de08a7d0815eb25b033
encoding: FLOAT32
metadata:
{"chroma:document": "Just like many of you all, BBVA is a fraud! They stated we didn\u2019t have money in the account to cover certain transactions. Which, what they say doesn\u2019t match our records etc. So they say we had so and so balance so we were charged the insufficient fees. I take the info they gave me to do the calculations on my end but nope still does not make sense. They really didn\u2019t try to help or go into more details when I stated my balance from the week to the ending balance. I already contacted CFPB, with my records and hopefully this will resolve my issues. Their banking system is a joke. This bank you really need to stay away from."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ac6a1535f9842d58f8d025fbd92d9bf
encoding: FLOAT32
metadata:
{"chroma:document": "You will have trouble contacting customer service by phone. The website was difficult to set up an online payment. I received a reference number yet the payment didn't go through and they charged me two fees for one payment that didn't go through yet did not alert me to the problem. I spent way too much time on the phone to correct this and the best I received was a \"ticket\" put in for review of a reversal of the bogus charges they added to my balance. Stay away from this company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6d89036e696c44079440b2adb329c450
encoding: FLOAT32
metadata:
{"chroma:document": "They get one star because that\u2019s the only way I have to write a review about them, not because they deserve it. WORST BANK EVER!!! 7 years as a customer and I have a thousand stories but, to make it short, I\u2019ll say that if you start working with them what you will really start is an eternal relationship with their call center where never, I repeat, never, you will get your problems solved. Problems that, of course, they create with their inefficiency and that will lead you in a kind of loop to talk to a person, and another, and another. Do yourself an impagable favor and walk out their doors even before you walk them in."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 88dfc2ff939d4c238f44ca746139add8
encoding: FLOAT32
metadata:
{"chroma:document": "This bank let someone. Steal my bank account number and charge it to their PayPal account. The transactions looked totally fraudulent but they didn't seem to catch it. I have been at other banks where this would of never happened. They would of stopped the transaction. Now they tell me I have to wait 90 DAYS to get my damn money back. Almost 500 dollars. All of the Christmas money for my 20 year old's Christmas gifts and bill money. What the hell is wrong with this bank. This was not my fault but I'm the one having to go through all the pain and suffering and they don't give a crap at all!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb308eb437524c5abc8a2ed37c51c77c
encoding: FLOAT32
metadata:
{"chroma:document": "My daughter had some fraudulent checks produced on her account. We called and notified the bank and after their investigation, they ruled in her favor and was suppose to close the account. After the account was closed they accrued 90 dollars worth of overdrawn charges that were from the fraudulent checks. We have called to fix this matter for months and the customer service rep hung up in our face because we asked to speak to a supervisor. I would tell everyone to stay clear of this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f7ecf84f0d9f4377a45a1ae4478b7b57
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with BBVA Compass for over 10 years. The first few years were just fine and I was satisfied with the service. However, in the past 5 years my experience has been that this is a Bank not motivated to help their customers and are operating as if it was 100 years ago. Most recently, I sold my home in Texas and moved to Virginia. I went to wire the money from my account for my down payment and was told it was impossible to wire over $5,000 unless you physically came to a branch. Well, there are no branches in Virginia."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 03141487e4bd47e79c9599258a69b55e
encoding: FLOAT32
metadata:
{"chroma:document": "Unfortunately, I experienced BBVA Compass Bank predatory lending and baking scam. After my loan matured, in which the bank's employee lead me to believe this was an open line of credit, I had to reapply for the line of credit or pay the full amount of the loan. BBVA Compass Bank checked my credit (3) hard inquiries, all within 30 days of each inquiry, to renew my line of credit loan. After my credit score went from 721 to 545, I was offered a personal loan at 28% interest or pay the full amount of loan. I expressed my deep concerns to the branch manager, she stated, \"I know we've checked your credit a lot but we can offer you a personal loan\". I am paying a high percent interest rate to the bank now."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d051a453207c4b43bab1d08de67c35a4
encoding: FLOAT32
metadata:
{"chroma:document": "Although, I love the credit card and its interest rates, there are definitely issues. You cannot change your address online, they require you to send them a private message in order to change, address, phone or email. Every single year, I have to contact them to get a new card, when the previous one expires. This has been ongoing now for 14 years. As well, they keep sending me paper statements. I have opted out of paper statements, via their site and mobile app. Yet I keep getting them. When you send private message about it, they send you the same link with instructions on how to stop them. You follow the link's instructions to a \"T\", only to find you already have them off. So they are the worst credit card company with the best interest rate, is the only reason, I deal with this pathetic excuse of a bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 683c0ffab6284e24ae1e5f02e4494c8c
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a Compass Bank (now BBVA) customer for over 20 years, and quite frankly loved their personal service. However, they have instituted a new online banking system that is just horrendous to navigate. First they just deleted (lost) all the EFT relationships that I formerly had established. It's been a week trying to use their system to reestablish that EFT capability... I honestly don't think I will be able to, despite probably 20+ phone calls. Second, while I fully support security measures, they now only allow verification to be done by only one cell phone. All my other banking relationships provide e-mail, hard telephone line, cell phone line, voice recognition options... (AmEx Bank, CIT Bank, Wells Fargo, Charles Schwab.)"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d73c96714514423b2ea9447184588a9
encoding: FLOAT32
metadata:
{"chroma:document": "I've spent hours trying to work with BBVA customer service. BBVA agents miscopied my bank account number so 2 payments (July, August)were reversed while I was away on a long trip. Despite hours on the phone trying to solve the riddle. They gave me a \"delinquent\" status and my credit score went down 73 points! I'm currently hoping they reverse that, and realize it's their fault, but they haven't acknowledged any blame for many of the errors they've already made over months. The buck stops with no one!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 12951829428b4e3daad3e1bf905dc3d3
encoding: FLOAT32
metadata:
{"chroma:document": "I have never worked with a more terrible bank in my life. For starters, they lost $20,000 of our money for 3 weeks!! Every time I would call they would pass me from person to person and then disconnect the call. When they finally found our money, we told them we wanted to close our account with them and withdraw our money, and THEY WOULD NOT LET US TAKE OUT ALL OF OUR MONEY. It took us 2 months and $50 in transaction fees, 2 notarized letters and a letter from a lawyer to get our money. DO NOT ever use this bank! I cannot stress this enough. Worst and most stressful experience we have ever had with a bank, and their customer service (If you can even call it that) is laughable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 44c5cca8a5084fbdac4cdbb9d634e32d
encoding: FLOAT32
metadata:
{"chroma:document": "BBVA (Banco Bilbao Vizcaya Argentaria) - USA is the U.S., FDIC-insured, arm of a Spanish multinational banking group. It is one of the largest (multibillion-dollar) financial institutions in the world. Having ascertained these basic facts and the bank's financial soundness, but with considerable trepidation, I decided to open an online savings (money market) account with BBVA, because it offered the highest APY among those that I could find online. I immediately began to regret that decision and closed the account only two days after it had been opened and my funding deposit had finally become available for transfer. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d1b87a5448f44a5997b7bd0f76f890d
encoding: FLOAT32
metadata:
{"chroma:document": "For the last year I hadn\u2019t had any problems with this card- although I found it annoying at times that I had to call each month and \u201cschedule a call back\u201d just to pay my bill because their website doesn\u2019t function properly, ever, and therefore I could never just pay online or through their app. For the last two weeks, I have called early every day. Some days, there is a message saying they are having technical difficulties and to call back another time. Most days, I schedule the callback and have NOT ONCE received a call! ALL I'M TRYING TO DO IS PAY MY BILL!!! I have never been in a situation like this and I do not know what to do. I am beyond frustrated and highly regret opening this account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81a89c569db340d487feca16c7e245fb
encoding: FLOAT32
metadata:
{"chroma:document": "They gave my NEW card info to a debt collector! My husband and I have been with BBVA for 20 years. Recently we fell on hard times, we entered debt consolidation and were told to open a brand new account, with brand new debit cards, and let the debt consolidators handle all debt. My husband signed up with LA Fitness 20 years ago. He has not used his membership in approximately a year, LA Fitness called Compass, and sent the contract, and Compass gave them our new debit card number, where they deducted ALL \"past due\" monthly dues. Keep in mind, he has not even used this service in a YEAR. I am furious, beyond furious. They didn't even call us! I can't call until 9, but we are closing our account and filing a formal complaint. We are disgusted, how is our money safe? What business did they have to circumvent our debt consolidators? Maryanne ** Tucson, AZ"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0ba0010f45c24271a0c8d2ae97568fa2
encoding: FLOAT32
metadata:
{"chroma:document": "Keep in mind that I did not intend to deposit a fake check of $2500 to my checking account. I fell victim to a scam by a fake employment company that told me to use their check to buy the online materials I needed for the job. Being such a large amount of money, the bank put my account on hold for several days for verification purposes. Understandable. "}


