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BAD RELATIONSHIP FROM THE START. The only notice that my account has been transferred came as a form letter. They only allow payments after the due date. All loans are due on the first one the month. They do not allow early payment of the loan. Which means all payments are applied after they're due. Given outside bank account info: l was registering the account with the Union Bank to set up the automatic payment. But they already had all my bank information from my previous loan servicer online payment setup. So the syndicated loan to Union Bank bank was given my outside account information without my consent.


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Our association in Washington State followed all the hoops required by Union Bank to close accounts and they still screwed it up! They left credit card accounts open, allowed charges to to hit the card, and then had the gall to try and charge all sorts of fees when the credit card (that they should have closed) was not paid. They even tried to issue a check from our checking account to pay off the card (as it was set to automatically pay each month from this account when the accounts were open) and they charged a return check fee. You wait for over 10 minutes to speak to anyone, even their collections department! This is by far the worst bank ever! Their staff are not professional or just were not trained properly - whether at branches or online the end to end capabilities of this bank are woefully inadequate and frustrating.


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I am really frustrated with Union Bank and their process regarding check deposits in the bank and online. My branch in the city of Rialto California is open Monday thru Saturday. On Saturdays they are open from 9 am to 1pm. I have had bills late due to the the wait time. When online I wait five days for my check to clear and in the bank if done on Saturday it takes 3 days for it clear because they say they do no banking on weekends but yet the bank is open and doing business.


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I absolutely despise and hate Union Bank. I am done, and I’m closing my account. I’ve actually had it for about 4-5 years but I’ve been getting bigger checks from my work and they hold my checks way too long. It’s ridiculous. I went in last Thursday to deposit my 5,000$ (not THAT much, right? Plus I’ve been getting these size checks for a while now so it’s not anything new for my account) and they said it would be deposited in my account Saturday. Even on the receipt it said it would be in there Saturday. Come Saturday, still not in there. So I called, and they couldn’t see it even pending on my account.


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Beware of Union Bank charging a demand fee on your actual loan statement. I was considering a refi with another institution and a $30.00 junk fee showed up on my next mortgage statement! Being a real estate professional, this is the first I have heard of this practice, which usually occurs when they close the loan with the new lender. I called them and they stated it is now industry standard. So, beware they are out to get these fees sooner rather than later. My loan was with another lender and subsequently sold to Union Bank, so their little $30 fee has now alerted me to not work with Union Bank. If I could give a ZERO instead of a ONE I would do it! Bye Bye Union Bank!


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What is with Union Bank. I paid their loan off in full, mailed a certified check on September 11th for $14,092.64. On September 25 I sent a letter to Union Bank after I received another statement not showing the loan was paid off. I called and after the customer service rep did some checking he informed me I accidentally mailed the bottom copy of the check not the actual check. It would seem you would call your customer right away. Union Bank received the copy of certified check on or around September 13th - yet no calls or letters. Clearly Union Bank could see the loan had been paid off in full. In my letter dated September 25th I informed them I am not responsible for any additional money to their bank, clearly it was a communication error on their part.


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Union Bank customer service is lousy. I called twice yesterday; was told that they would call me back, never called me back. I called the local bank. The bank told me they could not give me my information over the phone. I cannot get to the bank, so I asked about my checking acct. The woman kept telling me to come into the bank. I told her the c.S. Would not call me back. Again, I was told to go to the bank. She refused to help me. I am reporting this so-called bank to the federal reserve. Union Bank is customer service is always closed early during the week. Closed early on Saturday and not even there on Sundays. And definitely closed on holidays. What a mess!!!! J.N. Vista, CA 92083


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My teenage son is now in control of his finances. He works and has money going into his checking account and he transfers some into savings. Well this past month he bought a car and started school so he has been transferring money from savings to checking to keep up with the busy month. Apparently, he went over his transfer limit but he didn't know. We got a letter in the mail saying his account is being changed to a checking account because of the over limit on transfers. When we spoke with the office, they said he should have received an email and letter in the mail telling him he is close to reaching his limit but we never did. His account is now flagged and he cannot open another savings account anywhere else for a year. That is crazy. Now he has two checking accounts with them for no reason. Smh.


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We recently bought a home and our mortgage broker went with Union Bank. We wanted to open a line of credit to do some home improvements. After 3 weeks of basically not getting anywhere with a team out of Arizona - we gave up. They don't return phone calls - send wrong information. We are not rookies dealing with banks but we're so frustrated. We decided to call Wells Fargo and in 3 working days are farther into the process than with 3 weeks with Union Bank. Very frustrating to work with.


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I mailed my payment bill of $100.00. Lol. Somehow it was lost. I have been a customer from the 1980's and a credit score of over 800! They never called! They never notified me the payment was not received. They automatically put a hold on my card over a 89.00 payment. Then when trying to buy a birthday gift on a website I find out my card is no good?? Lol. Good bye forever. I will never use their Service again.


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I have dealt with Union Bank for 28 years, and as a lawyer represented one of its predecessors (Bank of California). They used to be among the most honest, most customer-oriented businesses I ever encountered. They have gone through several mergers, and it has ruined them. Rude, remote, and bureaucratic, and worst of all, incompetent. They make astonishing mistakes, meanwhile bristling with "gotcha" fees and penalties. Their unofficial motto is "nothing can be done." I award a second star only because the local staff, once you become acquainted, are friendly and do their best, under the handicap of awful management.


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My loan got transferred to Union Bank. They didn't send out a statement until it was the 11th hour so I had to get online to see my statement. Their online system was incredibly buggy and their information about me was wrong. The blamed the last loan provider. I had two different reps trying to help me. Finally they said they had to mail (yes, snail mail) me a username and password to get online. That sort of defeated the whole purpose.


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I opened two separate bank accounts on the same day, one with Union bank and another with a different bank. Unbeknownst to me that this could cause an issue with Union Bank. Two weeks later I tried to log in to my account and could not log into the account. So, I called the 800#, the customer service lady said in a condescending manner that the accounts needs to be close due to opening multiple bank accounts. What is wrong with having multiple banks. Although this could be my fault since I open two accounts in separate banks on the same day, learned my lesson on that, but the way Union Bank handle this matter was unprofessional and demeaning. 


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Union Bank bought my mortgage from another lender and I've had nothing but trouble from the beginning. I couldn't sign up for online banking because whoever inputted my data on my account listed my birthdate incorrectly. Even though it was their mistake, I had to physically go into a local branch, show my ID and prove that their data entry person is a moron. Got it corrected and STILL can't sign up for online banking. The customer service people (who are extremely rude) have no idea what's wrong and they've given up. I've been sending my mortgage payment by check, which they regularly lose, but last month decided to put in my escrow account instead of my mortgage account, which resulted in a late fee and calls from their collection agent for missed payment. Jesus H! The incompetence is staggering. I've been so stressed out by this experience that I'm wondering if there's a lawsuit in here somewhere for pain and suffering.


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I recently was informed via mail that our corporate checking account had an electronic draft returned for $34.89 two weeks after the fact. When we called to inquire as it was an electronic payment we had performed we were told the fraud department recognized it as such, without contacting us to confirm, and restricted the account. They said that our account had been compromised and to go to the local branch to close it. We did.


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My Mother has been a loyal customer of Union Bank for the past 75 years. They put her credit card on credit hold due to a mix up between bank accounts. That was understandable. What was not understandable was that we cleared her balance of $10,000 and even though they showed it paid in full and off credit hold they declined all use of it regardless. 


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We called customer service to inquire a CD promotion they have for 18 months of which will be expiring that same day. We were told to call the branch near us to discussed with branch manager as it is to their discretion to override it if it is not open that same day and to go the next day at the branch. We called the branch in Roseville, CA in Douglas Blvd. We spoke to the banker Travis and he stated to come in and it can be done. I came in first 45 minutes before closing and waited to be service while I'm waiting for my husband to come. Travis was helping someone and finally he was able to assist me.


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I have been a Union Bank of California customer for 20 years. Recently online payments I have made have not reached my Payees. These are payments that Union Bank mails out. I understand that mail can get lost or whatever but when the payment does not get there, I have to make the payment a different way so now the funds have been taken out of my account twice. I have called Union Bank. Stopped payment on the check that did not get to my payee so you would think Union Bank would put the money back in my account right? WRONG!!! 


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Opened saving account and checking account. Didn't know about 6 times rule for saving. Apparently you can't move your own money more than 6 times a month. If you do that, you get charge for $15, for every additional transaction after 6th time. Well it happened that I called on my birthday, hello, hello. So naive, thinking since it happened first time, they may do courtesy credit for $15. Well other banks do that, but not Union. Also I had very unpleasant conversation with supervisor and later another representative. It sounds like they just enjoying pushing people.


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I moved to CO from CA and needed to close my account since they do not have locations here. They kept charging me service fees for not depositing monthly into the account but I did not want to do that since Union Bank has no ATMS in CO. I called and spoke on the phone for an hour and they basically said they would not waive the $15 cashier's check fee. Tracy, the rep said, "If you were still a customer I could waive the fee but I can't since you're closing the account." I asked the supervisor why they can't waive it now since the whole reason I'm closing the account is because of service fees and she just kept responding, "We cannot waive the fees."


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Went through over 2 months submitting docs for a refi and then paid $500 app fee. Their appraiser came in about 30% under market value, what a shady dude, they then refused to do loan after assuring me with my perfect credit etc, that everything looked great. So they took my $500 app fee and sent me on my way with nothing except I was $500 poorer. I cannot believe they get away with their shady behavior. Dont waste your time with this bank!


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So, I began the day with 13,000 in my checking account. I went to the teller to deposit a large check into my savings account. I was told the check would clear after the hold, which is no problem for me. The next day I attempted to use my ATM card at the gas station and it was declined. "Insufficient funds" it said. I checked my account details on the website and found that my checking account was overdrafted by $11,000. There were no debits to the account. What the heck?


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I have been a customer of Union Bank for about 26 years. My parents set me up with a junior savings account when I was about 9 years old, and now, at 35, I am still a loyal customer of Union Bank. Though there are some things that I was not particularly happy about - like when my free checking account suddenly required fees after years of free, or an issue with overdraft fees due to uninitiated purchases or transfers - I have found that Union Bank has had no difficulty pleasing me as a customer.


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After 30 years of paying me interest of approximately 20c per year on my 3 savings and checking accounts, I got tired of the lack of service and terrible returns, and tried to close 3 my accounts. Wow did they make it hard - first when I called they said I couldn't close them over the phone (later they said this wasn't true and they had "no record" of my call). I sent a letter to the address they told me, and then after another 2 weeks I called to find they had "no record" of any letter (amazing how they never lost any of my deposits over all those years), just my request to close my accounts. 


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I do everything in my life, business and personal by the law. I went in to get a cashier's check and was refused on my own money. They were pretty horrible. They blocked the account and stopped a wire coming in from Switzerland. I wrote a letter to request the money returned when they scared one of my clients. He later put the money into another account after the money was returned. REALLY UNION BANK OR ANY BANK THAT PLAYS WITH FINANCIAL LIFE. 


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I carefully counted $45,355 cash with a Union Bank teller: carefully and slowly, $1000 at a time. I would count it first, he second and sometimes a third time. It was tedious. Each thousand we would count the piles of thousands together again and again and again. We agreed thousand by thousand he had wrote down each new total w/pencil on paper which I saw behind the glass and agreed to. We finished, got to the end and suddenly, without asking my permission, he took ALL my cash 30 yards away across the room to the cash counting machine he had used for each little pile, walking back and forth. Shocked was I when he came back after taking ALL my cash, with NO monitor and said in a strange tone of voice there is $43,355. $2000 vanished. 


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I received the mail from Union Bank with the Union Bank Rewards Visa credit card with the offer of 0% intro APR on balance transfers and purchases for 18 months, I applied it and got the card. I was trying to see the card member agreement in the online login account to review my offers but I couldn't find. I called the customer service on 14th May, they said that I have no 0% APR for purchases.


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Epitome of incompetency and abysmal follow-up. Only one card was ever sent out for a joint account (usually that means more than one person on the account!). I requested the other card in the other name. Five months passed without one ever being mailed. I went into a Union Bank branch (in Big Bear, Ca) and requested this card. Union Bank mailed a duplicate card with the same name as the one and only we had (Morons). I then went into the home branch in Carlsbad and requested this a second time in the correct name. Five weeks passed, no card mailed. 


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This company is a piece of ** company. This company has horrible employees. I had a acct with them. I was on marternity leave & I didn't get direct deposits anymore so they charged me fees for not having direct deposit. I close the acct in December of 2017 over the phone because I just had a baby in November & couldn't walk or anything so I told the agent on the phone I moved and she said ok & they'll send my check. I didn't receive in February of 2018. I go & tell the branch that I opened the acct with my problem & they do their stupid ** investigation again then they send a form for me to sign & notarized with my own money.


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One of the most lacking bank accounts I have had in Arizona, and I have opened over 15 checking accounts within 2 years. Limited service hours. No chat service. Not possible for my inbox to send secure messages. According to them that option is available, but that was never fixed for me. Not everything is available to do via secure message. Took them 3 months to mail me a debit card. Online website to download signature card was not working even when I used multiple browsers and they didn't fix it for me. Customer service told me that the sign up promotion would be extended for me since it took the debit card so long to ship but last representative denied it. Closing my account via phone would cost me $10.


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This is the 3rd time I am rejected at a store. Yet I should have money in the account. I am a government employee so when I deposit they give me a cash as much as I want against to that check and make the funds available the next day. I did deposit my check on Friday. Went to Costco. They told me I need to call my bank. I did; so called "supervisor" said there is no deposit to the account. I should go to bank first thing on Monday morning the branch will find out... so far even it is STUPID I WOULD ACCEPT IT. Then I asked so I am in Costco now and rejected. I have been your long time customer. You are not going to do anything??? She said, "There is nothing I can do" (THIS IS NOT ACCEPTABLE FOR A LONG TIME CUSTOMER WITH EXCELLENT RECORD). The next day is Easter. I left the cart with full of groceries. I will leave it up to you.


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When we moved from the state of California, it no longer made sense to have our accounts at Union Bank. It's taken at least eight months and several calls just to close a checking and savings account, plus the cash reserve accounts linked to them. I had to transfer money out electronically because they wouldn't just close the accounts and cut me a check for the balance (without a fee) -- which delayed the process. And I had to try to time it just right before service charges kicked in, because if the balance was at $0 and they charged a service charge, I'd be overdrawn and my cash reserve would kick in, creating more of a mess. I really do think the bank is shady because there's just no way that this many agents could screw up something as simple as closing an account.


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Union Bank needs to up their technology. Their ATMs are horrible. My husband has recently started a self employed business so we do not have regular paychecks deposited into our Union account. Luckily I opened our business account with a different bank. I kept my Union account because all of my autopays are set up and I do not want them all coming from our business account. I regularly have to make deposits from our business account to our Union account. Because I work 8-6, I normally deposit into an ATM. Their ATM many times doesn't work. And the technology is so antiquated. Apparently, because I am depositing so many personal checks (they don't admit it but they think I am floating money I guess) they will place a hold on the deposit, but the ATM doesn't tell you that. And you cannot figure out for how many days unless you call! No info on the receipt or online. 


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WORST EXPERIENCE: Linda and Denise at Dallas center totally messed up the deactivation of a debit card for business. They deactivated my personal card instead of business and I became cardless for the time being. To correct their mistake and reactivate the card Linda wanted to know all information from me, but still could not get the card reactivated and suggested me to go to nearest branch on a Saturday evening or stay cardless until Monday. Suggestion: please change the bank for better customer care or rely totally on online banking.


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I have checking account with Union Bank. Customer service is really bad in branch and over the phone. Union Bank have a lot of regulations are not good for customer at all. And always they have extra charge.


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Union Bank bought my home loan 4 months ago. It has been nothing but a nightmare dealing with this institution. Setting up auto pay should be pretty basic. After numerous conversations about their error with inputting my routing number correctly, I keep getting late payment notices from the debt collector. Each month I give them my routing and account number to fix the error. So far, it has been 4 months of exactly the same conversation as the month before. Very frustrating.


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I informed a banker in the San Diego branch on B St. in San Diego about a death of an account holder. I was informed that I would have to wait 45 days, and after such time I would need to produce a death certificate. Long story short after a 60 day wait period I reached out to the bank to follow up and was informed by another banker that the funds would not be released. When I inquired why, I was told, "That's the response our legal team gave us." When I asked if I could speak with someone in that department the ambivalence was apparent. I was informed that an advocacy team member would be reaching out, and somebody from the president office would be calling... Well I'm still waiting.


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Working with Union Bank on a Jumbo Loan Home purchase, it's been nothing but a mess from the beginning, let's see if we even get to the end - loan has yet to close. We are past the agreed closing date, they haven't even being mindful of our closing date/timeframe and keep having odd conditions that comes up last minute that should of been address earlier on. It's been nothing but frustration and a roller coaster. The way they are conducting their business they should consider getting out of lending practice. Slow response and turn around times has been their model there, so if you want a smooth and painless loan process stay far away from Union Bank!


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On 10-3-17 at 7:16 a.m., I made a $450.00 cash deposit to my primary checking account at my Camarillo branch ATM. After going through the process, slipping the cash into the machine so it can count, verify and complete the deposit, the machine stalled out and never completed the deposit. Instead it gave me a receipt stating that a hardware failure occurred and then the ATM reflected that it could no longer process transactions. Great I thought, my cash is in there and I am receiving no credit for the deposit.


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My mother passed away (2015) and she had a safe deposit box at Vista Way, Oceanside Branch. I was awarded by the Utah courts to be the administrator of her estate. My attorney couldn't get a response from Union Bank regarding the procedures needed to empty the box and close that service. I called and spoke with a representative at that branch. I gave her my mother's information pertaining to the box and that I have the key. I also explained my dilemma (living out of state), and that my attorney couldn't get a response from their office. I asked what did I need to do, to get the contents and close out that service. She stated I would have to email her the court documents, death certificate, and safe deposit box number any other pertinent information. I told her my attorney will send the court documents.


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Overall this is a great bank to deal with online and in person. I have been with the other "big" ones and Union Bank is willing to treat you as a person not a number and will help you find a solution to a problem, even if they didn't cause it. I am now older and having more problems with electronic banking than I used to and they are helping me find other solutions rather than being critical of me.


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Ever since the transfer business from Synchrony's credit cards to Union Bank of California's credit cards and other name changing related issues, there are so many problems even their bank tellers admitted. Here is what happened with me for the last 4 months, I used their automated phone payment every month on time and for example if the machine said to pay the minimum amount due of $35 press 1, to make other amount press 2, and if I chose 1, everything seems done smoothly and it gave me a confirmation number. 


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Burying your money in your backyard is a better option than Union Bank. Do not sign up to this bank! Seriously, they are the absolute worst bank. A few months ago someone in Indonesia stole money out of my account and after going back and forth with them and explaining how I couldn't possibly have taken a flight to Indonesia and returned in one day, they finally saw the error of their thinking.


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On June 12, 2017 I went to the Drive-Up ATM City of Industry Branch to deposit a check, the ATM ate my card! I had to sit there from 7 am to 9 am to make sure nobody used the ATM because who knows what would have happened to their card or mine. At 9 am I talked to the man unlocking the doors, he could have been the manager. I explained what happened, he couldn't have cared less! He never even said "sorry about that". His ONLY concern was where I parked, and to not block the broken ATM from the 0 customers trying to use it. He found my card and gave it back, and with a smirk on his silly face said, "You're Welcome"... And I hadn't said a word. You don't usually come in contact with a silly doofus of a manager of a bank, this moron has no business dealing with the public. As a long time customer, disabled senior citizen, and a veteran, I was taunted and treated with disrespect by this fool and don't appreciate it one bit!


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I have been a customer of Union Bank for about 6 years now. Their customer service is the worst I have ever experienced! Save yourself some time and do not attempt to call their customer service number for checking accounts or online banking, but if you happen to call be prepared to be placed on hold or mute without notice, also be ready for wasting your time because they can never help you with anything! You usually have to drive to a branch to get your problems solved, and my nearest branch is about 30 minutes away. I stopped using my checking account many years ago because of how inconvenient their online services are.


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My experience with the Union Bank is very, very, very dissatisfied because first of all they are scam and second is they are identity theft because they had closed my account without letting me know and putting this in my credit so that way I do not open another bank account with any other bank. That is so stupid. So I am telling you to take this off from my name because I do not want to be responsible for nothing. I did not do and it was the banker fault and the Union Bank so I have zero tolerance with them as well because this is the real reason I had opened a personal checking account like 2 weeks ago and I had made sure that it was ordered to be a joint account but the banker was very terrible, stupid and piece of **. Excuse my language. 


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I have had Union Bank since about 2010, and as a basic account it was fine, even though they kept closing branches and now I have to go 61 miles just to do my business with a PERSON. Why don't I do it online you ask? Because my clients pay me for my landscaping by paper check. They're old fashioned, and I think they have the right to be that way. And even if I could bridge that gap, the online banking system is HORRIBLE and I have been burned enough times to finally call it quits.


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I opened a personal checking account with Union Bank last 2016 or late 2015. I actually forgot the exact date and a few months after I opened another business checking because I am starting up a new retail online business and I opened it in a branch not online. Early 2017 this February I went to Los Cabos and I am aware that my business checking account was overdrawn by $300 something and they have been charging me fees of 33$. God knows how long or was it every day or every other day and I'm planning to put it back in positive account when I get back to California.


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Union Bank is the worst bank to bank with. Their customer service hotline is horrible. The worker are unprofessional. This company is unprofessional. They make mistakes and blame it on the customer. The overdraft fee is ridiculous!!! Don't bank with this bank. They're a scam and they don't care about their customers. I been banking with this company for almost 4 years and they still show no loyalty. If I could rate this bank with a 0 I would give them a -100000000. They're horrible stay away from this bank! And the customer service workers don't speak English so don't waste your time calling and if they do speak it they're very rude.


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I have had an account with Union Bank now for over a year, I have had problem after problem with them. This will now be the 4th time that my card or account has been locked out or referred to their fraud department. Like others on this review panel I am not alone with this treatment it seems. I don't understand why a bank feels it's "OK" to lock up someone's card or account because they use a merchant for the first time. (I can't choose where to shop now?)


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I have had a loan with Crescent Bank since August 2021. My total loan was 29000. 18% percent interest rate IS RIDICULOUS!!! Every time I look at my statement it appears that I haven't even touched the principal balance. When my previous vehicle's transmission went out, I had no options except to go with this bank because I come from a home where credit wasn't talked about! I wasn't an educated consumer and knew nothing about interest rates. NOW I KNOW. They approved my 2020 60,000 miles Honda Accord for a loan with an 18% interest rate. My payments are 700, with a salary of 45000, to add to it I am a single parent with 4 children and not on any government assistance! 


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If you want to pay double the amount for your car loan, play phone tag with them constantly, get re-routed 100 different ways, never get a clear & concise answer, and deal with completely incompetent people, then this is the company for you. If you haven’t caught on to my humor, long story short, DO NOT finance with this bank.


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Worst place to get a car financed. The rates are HORRIBLE and too high. You end up paying twice as much for the car. They are rude & need to be closed down and investigated. Never dealing with them again.


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A lot can be said about a company by the type of people they hire. Alessandro ** went the extra mile to help assist with funding of a auto. He was attentive, diligent, professional, and caring. Crescent Bank and Trust is fortunate to have employees like this.


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Concrete constantly expensive rates that are impossible to change, ever. They are difficult to work with most of the time and typically refuse to help make things easy, on top of which will heavily and randomly damage your credit score more than it helps. I can't wait till the day I no longer have to deal with them.


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I called Crescent Bank several times and voluntarily surrendered the vehicle a few months ago. They never came picked it up. Told me they would send someone out to get it but yet they put on my credit that I don’t want to pay for the vehicle and leaving bad remarks…. I’ll never deal with this company again.


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This finance company is the worst company to do business with. I finance a car 2014 @ 18% interested rate, had to, my credit was shaky @ the time. 12/2019, I made the decision to only have liability insurance on the car, as the balance on the vehicle was about $7000 @ the time and I couldn't justify paying car note @ $346 & insurance @ $275 for full coverage.


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If you're thinking about getting a car through a loan from this company I've but one word. DON'T! Don't be like me and others on this page who may have neglected to read in detail the small print. Don't let a car dealership tell you you're approved through this company even though you know your credit isn't that good...or maybe just downright bad. The dealership will tell you it's 10% compounded interest and so you may think (like I did) that this is monthly. People...IT'S DAILY so by the month's end you owe 10% of your loan X 30 days and they take that right off the top before applying anything to your principal balance so you'll be paying interest (thousands upon thousands) and you'll never see your principal balance shrink! YOU WILL NEVER GET THIS VEHICLE PAID OFF.


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I understand more than you know you need a car. Work, family, emergency or just starting out. But do your homework. Do not use this company. You will never pay off the car. They will find ways to charge you. This place needs to be investigated and audited. The rates are a prison you will never escape. I feel that they take advantage of people and are predatory lending. No kidding. Never again. I will walk before I ever use this company again..I will review on site I can. At least I can warn as many as possible. Buyer beware!


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I know for a fact a baby can do better than them. I hate to call them... Whew lord... Do not get a car loan with them!!!! It will not be a good experience. They are something else to deal with. Hell. Hell.


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They financed me a car and I THOUGHT that I was getting the GAP coverage but when I totaled it in an ice storm several months later, they hadn't put the coverage on my loan and they are claiming that I owe them $3600 above the value of the car. Buyer BEWARE!!!!


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I have been dealing with Crescent for 4 year stressful years. No one that know the account or can explain fees or how funds are applied. I paid $400 per week for an entire month just to see if any would go towards my principal after paying the interest that was listed under pif, although I was told they charge daily interest no one knows what the daily interest is or how/why all payments were only applied to interest only, that $1600 in 30 days, my normal payment is $445. I have filed complaints with CFPB and FDIC and they just sent a false letter of interactions with me and the case was closed, smh. This company is truly highway robbery and I will never finance with them again.


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This has been a long process with Crescent Bank, (6 years), my loan is finally paid off. In the beginning of the loan, I fell on hard times and had to defer a few payments, all terms and conditions were read to me at that time, moving forward years later to loan maturity date and now it is time to pay the payments that were pushed back. I spoke with customer service at Crescent Bank and Trust who instructed me to continue making payments on my original due date, I called in to make my third payment on the deferment. Customer service said, I must set payments up in advance or my payments would no longer be accepted, so I did. Approximately two or three weeks later, I received a call from a manager at Crescent Bank and Trust telling me that making payments on a deferred account was unacceptable and account need to be settled today, 2,500.00.  


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Loan was approved in 2019. Since covid, all payments went towards interest FOR 6 MONTHS, NO PRINCIPAL. So my balance became like it was upon purchase! Now I can't log in to the site to make a payment. Redirected to another site that doesn't allow for pay off quotes. Is this BANK FOR REAL? Do we still have to make payments? Can someone give me a reply, please?


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This company is full off Thieves. It ain’t worth the time or Money. You're better off riding the bus than getting a loan off these people ever again and I hope that everyone that reads this go thru another company.


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I’ve been trying 3 months to get into my online account. When I send a request for a new password, the system “verifies” your info by emailing a token code. When you enter the code plus additional info, the system states that the code is incorrect. I called the bank and was told, “I don’t know if I can help you with that but I can make a payment.” I told her “no” that I wanted to see my account and make the payment online so I needed to speak to a technician. The reply was, “Ummmm let me see if I can find someone here who can help with that.” I eventually hung up. My experience with this bank is that they conduct fraudulent moves to force payees into making late payments that they’re able to profit from. How sad.


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I am a caregiver to a disabled Veteran (U.S Marines). This poor guy had a car loan through Crescent Bank. An inattentive driver totaled his vehicle on February 2, 2020. Although the other driver's insurance company has paid $19,351.48 on the car, and GAP has sent over $4,000.00 (when only $2,000+ was the left over balance), Crescent Bank has refused to relay this information to the credit bureaus. They told me directly that either I or the Veteran has to contact the credit bureaus to get the $31,000.00 balance removed from the credit bureau records.  And, why is $31,000.00 on the credit bureaus?? The payoff was just over $22,000.00, and has been paid by the insurance company and GAP!! In fact, Crescent Bank owes this disabled Vet the overage paid Crescent Bank by GAP!! With all of the horrible reviews here, as well as on the Better Business Bureau website, why has there been no change in this bank's business practices?? Why has there been no class action lawsuit against them?? As I am writing this, my disabled Veteran is filling out a request for review on National Consumer Law Center!! This disabled Vet cannot purchase another vehicle to get to his V.A. Doctor appointments, go shopping, etc., because Crescent Bank will not notify the credit bureau that he no longer owes them for the car! Legally, the insurance company for the driver who caused the accident, and GAP, have paid the amount legally owed on the totaled vehicle...so, why is Crescent Bank leaving $31,000 on the credit bureaus when the payoff of $22,000.00+ has been paid??? This is truly unconscionable!!! WHERE CAN THIS DISABLED MARINE GO FOR HELP? I am writing this review because I am handling all of the physical and financial affairs of this Veteran...he is so calm about this, yet I am dealing with the rude people at Crescent Bank and am really fed up!! HELP!!"


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I bought car with a loan through Crescent Bank and Trust about 5 years ago and recently paid my car off last month. The experience with them has been the absolute worst. I would always pay my car earlier than the due date and plus extra but when I did and my payment came around, they said I was still late and that I had to make a payment which I didn’t understand. If I paid early why would I still owe for that month. Each time I did that I got late fees. I would have to call them each time I wanted to pay early so they would apply it for that month's payment so I wouldn’t be considered late. Customer service was horrible and most of the time rude when you asked questions. 


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My experience with this "bank" is one that I would love to forget. I was late on a couple of payments due to job downsizing and when I informed them about my situation, I was told that my payments would be put on the "back end" of my loan, which would have made my final payment due in June of 2020, which was no problem, Here's where the problem came in: the harassing and nonstop phone calls. I would NOT recommend this company to anybody and if I had known the reviews of this company before purchasing the car, I never would have done business with them. They are rude, unprofessional, and will barrage you every day all day. Please do not consider this company for anything.


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I am a little bit confused. I got a loan from Crescent Bank. It was for my pick up truck and it cost me $345 a month. I paid the loan for five years. I have one more payment on the truck. I got sick and I went to the hospital and I missed 2 Payments but I called and I made arrangements and this company worked with me beyond what they should have. I paid the loan for five years. I have one more payment on the truck. They rolled my payments Forward for me two times due to health issues. 


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I got a loan through this company in Feb 2019. After making double payments every month to bring down my principal balance I noticed that I was being charged $10 a day interest on top of my interest already added to my total from the beginning so in essence. I pay $500 a month (2x) for a total of $1000 a month. Basically I am 4-5 months ahead on my payments but they calculate daily interest from your payment date to you due date. so if I'm 4 months ahead that's 120days... ($1200 added interest.) When I called them out on this I was told that they are just the collection agency for my loan not the bank. I asked for the bank's info. I was told they didnt have it available. Please dont not set yourself up by using this company. I have been put on a block list. They can speak ENGLISH but act as if they dont understand what you are saying when you call. BE CAREFUL!!!


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My uncle who's a marine vet purchased a Nissan Versa from them and he was paying on time every time for the better half of 4 and a half years. He slipped into a coma as well as the transmission went on the car all around the same time. They constantly called and called so I got around to speaking to them and I was fed a bunch of lies as well as his balance owed on the car. So a long story short they sent a very disrespectful repo man out who used some very hateful and disrespectful words and to top it all off the car he was repossessing was in the back of a car that wasn't in repossession. Well lo and behold he put the car that had nothing to do with anything on his tow truck and slammed it into the middle of the street and threatened to splatter a woman all over the driveway just to get the car he was repossessing! And he said he does what he wants! I just want all buyers to beware!


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I am a finance manager at a car dealership. My boyfriend got a loan with this company with a high interest rate because he was first time buyer and just didn't have credit. I handle all of our bills and pay every month on time. I noticed after paying for 14 months our payoff was not going down at a rate appropriate to an amortization schedule of our interest rate. I was finally able to get ahold of someone who spoke English and they mailed us the amortization schedule, I was right. They had my payoff at $14,134 which is off by almost $1,000. They are stealing your money so if you have a loan with them I suggest you have it audited yearly and request your amortization schedule.


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I was financed through this company in 2015. Pay my car note every month. They give you a 10 day “grace” period but call you everyday. 4, 5 and 6 times a day in this time frame. I have NEVER been more than thirty days behind on a payment. I am currently 28 days late and these people came and put a hand delivered note on my door! For what?!? They harass me constantly and I pay my car note! Then whenever you call to talk to someone they ask 50-11 questions! I hate this company and I pray that they go bankrupt so that they won’t be able to keep getting over and harassing people! Additionally, I pay a portion of my car note once a week and yet my payoff balance has gone up?? It was just at 11,000. It is now at 12,500??? I’m at the point where I just want to take the car back!


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Made many attempts at contacting a representative in the United States. All have failed, but one. This person assured me a chargeback for the accidental double charge that was made would process in about 2-3 business days. It has been over a week. The call center in India wants name, DOB, address, telephone, bank statement, account and routing numbers to process refund despite having acknowledged that they had accidentally taken two payments. Will be contacting State Attorney General and SEC to resolve problem. DO NOT CHOOSE OR RECOMMEND THIS LENDER. THEY DO NOT HAVE RELIABLE CUSTOMER SUPPORT.


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I paid off my loan in full. They dropped my credit score 113 points by saying I paid late. I was given the wrong mailing address. I called the offices and they said the post date on the envelope will be the pay date. The company refuses to stand by their own instructions. One customer service person even said write a complaint to the credit bureau instead of making the matter correct. Do not deal with this shady company. I have never been late on any payment to this company. So when I call ahead and get the instructions on where to send the payment, now the company say my final payment has been assessed fees.


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I bought my van in 2014. Never missed a payment and paid December 2018 payment. Then get text saying my payment of $6481.00 is 11 days past due two days later. I called them and they said my loan matured and I owe them that amount ASAP. They will not refinance the remaining balance and said they will accept my regular monthly payment but it will be reported on my credit as outstanding unpaid debt??? My credit isn’t good enough to get a loan nor do I have anyone to co sign. I’m a single mom of three children on a low income. I will NEVER buy with this company again!? I will have my attorney after this company ASAP!


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I had a car loan with this horrible company and yes I fell behind on my car payment but instead of giving the car back I did what was the only right choice. I contacted them and made a settlement agreement on the price they would take to closed the account leaving my credit free from a repo listed and they agreed to 20,000.00 and I had a dealership willing to buy it for that exact amount after a good month of working with this lender and looking for a dealership or individual to purchase the vehicle. When we agreed to the settlement they gave a deadline. Well for a week before the deadline, myself, the dealership and their managers who called the bank and authorized them to talk to couldn't get them to fax over the payoff sheet. I called them. Everyone on this deal tried to get my lender to fax the payoff sheet which was in 100% completing my end of our agreement to settle the loan by saying it for the agreed settlement. 


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This bank lender canceled my warranty and gap insurance without notifying me through the mail or getting a required notification consent. I found out a year later when I took my vehicle to the dealership. I dutifully admit I got a few months behind on my car note, but my car was never repossessed as I immediately got caught up and didn't miss a payment after that. My car note never changed. Matter of fact, I built a relationship with my loan manager and we talked quarterly. And it was never a mention that it was canceled or was I made aware of on the recorded lines when I made the payments, GAP and WARRANTY were canceled. If it wasn't for my car issues, I would have gone into year number two without knowledge. This was unlawful and illegal. I no longer have them as my lender. My advice, find yourself a more reputable lender.


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My wife and I bought a new car in 2015, took a loan out for 26,000. In just over 3 years we paid it down to 18,500. In 2018 my son got into an accident and the car was totalled. Geico covered the 10,000 the car was worth, yeah that's how bad they nailed us on interest. Anyway so are GAP kicked in through Crescent Bank. They only paid 4000 and left me and my wife with a 4000 dollar debt to still pay... For 3 years they were the worst people to deal with. I highly recommend you look elsewhere. They are not worth your time.


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Do not, I repeat DO NOT finance with Crescent Bank And Trust at all. ESPECIALLY in Louisiana. Their interest rate is through the roof no matter what, and they lie about late and missed payments to grow interest. They repossessed my Mazda and never put a closeout bill on my credit. So the loan is just continuously growing.


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This company is disgusting. They lie constantly and then try to cover it up. NEVER will I go through them. Jenna (Recovery Manager) is rude and hateful. Attempted multiple times to ask questions and understand and she constantly interrupted me. Waiting on a call back from Carla the AVP/call center manager.


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This account is currently being disputed for several reasons. Long story short, I got the vehicle in July 2013, approximately 1 year while going through a divorce and being a single parent of 4 children, I fell on hard times. I had a family member in need of a vehicle who agreed to take over payments and use of the truck. Fast forward to 2017, that family member told me she was having issues, advised at the time she was already 3 months behind (approximately $1,200). As I was now in a better situation, I was able and willing to just pick up on the payments. I got the vehicle back from her on Friday February 24, 2017 and Monday morning; February 27, 2017 when I went to leave for work, the truck was gone. I called Crescent Bank & Trust immediately, explained the situation and also advised them that I had the money to bring the account current and move forward with on time payments. 


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I never been behind on a payment until I hit a deer then I got behind. I told them when I would pay the payment and they kept calling and calling then I had a note on my door. I wasnt even 2 weeks late. Now I'm debating on paying my next payment or using the payment to file bankruptcy. They are the most rudest place I have ever used. I only have 16 payments left. Never use this bank. I regret it now.


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I financed my vehicle with Crescent Bank almost two years ago and never had a problem with them...until the past two weeks. Two weeks ago I traded in my car and went with another bank. Crescent was called to get a 10-day payoff. When I was trading my vehicle in, the salesman made the remark that he had heard some really bad things about Crescent Bank. I advised him that I had never had a problem with them. So, they call me this past Monday about my payment and I advised them that I had traded the car in. What was very odd is that they called me at work first. They advised me to call the dealership to follow up and let them know. 


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Crescent Bank should be immediately shut down for their services & fake policies. This is possibly the WORST BANK! to finance with. Like some of you I was sold a dream & thoroughly LIED TO!! I purchased a vehicle from Jim Burke automotive two years ago in the wicked dumb City of BIRMINGHAM, AL (the worse & dumbest place on God's Earth) & I will admit I was younger than but still was aware of the pros cons of financing a car through a bank. Well my credit was not sufficient enough to get a decent APR on a loan so Crescent was the only one & the crooked salesman completely lied to me informing me I would be able to refinance with Crescent in a year to lower the payment & that they will work with me! Completely false. 


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How Does Gap Insurance work if your car is totaled? You file a collision claim with your insurer and find out that the actual cash value of your vehicle is only $19,200. This means after your $500 deductible is taken out, your car insurance company will pay out $18,700 to your lienholder. You still owe $23,500 on the car, so you're left with a “gap” of $4,800.Jun 24, 2011.


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5 years I've had this vehicle. Every month for 5 years they wasn't putting anything on my principal balance. One month they would put 30 dollars towards the principal balance. Mind you car payment is 380.


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I need to find someone that can help me do an audit on what I owe these bloodsuckers! They harass me at work and at home if I am 1 day late. It's ridiculous! I was suppose to be done with my payments in January and they are reporting I owe $ 11k more! That is not correct! HELP.


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I have had a car payment of $418 per month with this bank since 2012. I had to defer 3 payments back in 2013 as I was out of work. The car is now going to be paid off in July instead of April. Because of these deferred payments which were only late by 2 weeks to a month they are now demanding an extra $755 with the July payment or they will report me to the credit bureaus. Does anyone have any advice on how I should handle this?


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Got a Auto Loan from 2009, on a 5 year loan. Paid off April 2014. Account showed a $0 up until Dec 6, 2017 appeared on my credit with a 10,000 past due original balance with a term of 1 month. LOL, but it was funny. Either someone is playing games with the company's account or someone is just that stupid and don't know what they are doing. I was floored. Common sense would say no one pays a auto loan for 8 years. 4 years having a $0 balance. BUYERS BEWARE...


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I have a car loan here. I fell on some hard times and they told me right before my payment was almost a month late, that I could put the payment on the back of the loan. I had to fill out paperwork that they had to "mail". They sent it to the wrong address... On purpose? After I signed this paperwork and faxed back - to a number that didn't work - they went dark. Couldn't reach anyone and they tried to put a payment through on a day that was never discussed. To purposely overdraw my account. Or purposely make me default before I could get that paperwork in. I think they never filed that paperwork and repoed my car, knowing when I was out of town and switched it with another one. When I finally got ahold of someone, that person had no record of any calls I have made about this bank loan.


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I took a loan with Crescent Bank almost two years ago, the loan amount was 16000 dollars and after two years of payments, I currently owe 15,400 dollars. During my loan period thus far I have not missed a single payment, and was threatening to be late on one because I was fired from a job. I pay 400 dollars a month and the operator offered to defer a payment for me, had a form sent to me that I had to FAX back to them signed - no email here! I did find a fax machine and got it back to them, all good. Until 3 months later, when on my credit report they said that I missed a payment! I called them and the woman told me "just file a credit dispute and we will work it out and just take it off on our end." I did that, no response for June, did it again, no response in July, let it be because work was heavy in August and September... And then did it again as advised in November, and they finally updated my credit report saying that I had 5 missed payments!!


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February 2013 I obtained an auto loan through this bank arranged by Dealer. First time I had applied for or asked for credit in over 25 years! No credit history and a NULL FICO score! Was approved by this bank at a high downpayment and high interest Rate.That is OK, I understand! I was told and understood I could make payments on-line directly to bank by check, debit card or credit card. First payment attempt resulted in they had my address, zip code and social security # entered wrong! After 14 phone conversations and sending 8 Faxed forms over 12 days finally resolved the situation. I was left feeling like they did not care!


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If you have other options I would use anyone other than this bank. We were told at the beginning of our auto loan we had a 10 day "grace" period... Wrong. Over a 6 year loan every time I paid within the "grace " period I was penalized a late payment fee. Come time to pay the last payment. I was told I still owed 1200 more dollars. I about fainted. When asked about it they told me that I need to pay it or they will come get my car. It's criminal. Go elsewhere if you can.


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Auto loan. Very rude. Not sure why these individuals are so angry at life..? Granted I was 12 days overdue. Called my place of employment and harassed my leadership. Never received a phone call directly. Beware!


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I see so many people complaining about this company harassing you. If you are late on your payment they have every right to. They gave you a loan knowing you had bad credit. Pay on time and you will not hear anything from them. I have been with them for 5 years and always communicate my paydays with them. They never called me. And y'all knew what you were signing up for. When you signed the contract stop complaining. At least they gave you a car loan when nobody else did!!


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Wow, where do I start? I was 23 years old (5 years ago on December 12th) when I obtained a loan from Crescent Bank & Trust. At the time, my credit was pretty poor from a few bad decisions as a teenager, as well as my credit being stolen. I did not know the correct steps to take to fight my credit theft and was left with a horrible credit. I had to have a car to get to and from work so I applied for a loan at a car dealership. Little did I know that the only bank that would take me is Crescent Bank & Trust. I was happy to even be able to obtain a loan and did not realize the extent of the theft and fraudulent events that would take place. After 5 years of payments and the feeling of joy and excitement to finally be done with my debt to Crescent Bank in December of 2017, I was informed that my payments will not be over for 4 more years and that I still have a balance of around 10,000! 


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In April 2016 I took a $1000 loan out from them. I have always made my payments on time and never missed any of them. I made my last payment 5/2017 and even went into the branch to confirm it was finally over. Now, I keep getting phone calls and mail about I still owe them $119. Management will not listen!


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If you want to do business on a car loan this is not the place to come. LOOK at all of the bad reviews they have had from different customers. I called them in March to inform them that my mother had died, I had the vehicle and wanted to take over the notes, well mom was not behind so they came and repossessed it in the middle of the night. I called 911 thinking it was stolen only to be told that 11 Hour Towing had repossessed it per the bank. I called several times consulting with them about it then all of a sudden they became rude, and said "We can't talk to you anymore..."


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We submitted an automobile retail installment contract to Crescent Bank, which they approved, with some stipulations. When we submitted their stipulations, and delivered the vehicle to the customer, when we contacted Crescent about funding us, they added more stipulations! I have been a new car dealer for 30 years - and have never experienced a bank adding more stipulations, on 3 separate occasions - after the original ones were met. They were clearly trying to back out of their approval. THE BANK ENDED UP SAYING 'WE HAVE DECIDED TO RESCIND OUR ORIGINAL APPROVAL.' This never happens, especially if all stips are met. It is unheard of adding more after the vehicle has been delivered to the customer. DEALERS BEWARE OF DEALING WITH THIS MOST DISHONEST BANK! In the end, we had to retrieve the vehicle from the customer, at great expense to us.


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This is the absolute WORST company, ever. I got this loan when I was 23. 5 years and $24000 later, over 13k has gone to interest and only 11k to principal. This company does a daily compound interest. There were a few times where my $500 payment went completely to interest! Don't even think about going 5 days late. They'll call you 2-3 times a day asking for their money. I will give them that there were 2 times where I had to skip the month that they worked with me, but that's about the ONLY positive review I have for them. I was told that if I made my payments on time for 6 months, they'd refinance my loan. Well that never happened. 


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We have an auto loan with them and they are very hard to get in touch with. They are extremely rude, threatening, and harassing, and liars. They will tell you what you want to hear. Make arrangements with you and then break them, make unauthorized debts to your bank account.


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I was trying to purchase a car in the last month and I got approved by a Chevrolet Fred Beans dealership in Doylestown. I got approved for a loan, the bank happens to be Crescent Bank. It appears that I was missing just a few more paper work like a lease, two more references, and bank statements. They were very rude and falsifying inaccurate statements that was not given. Well the person I was associated with, which was Kat. (She was rude to me, my landlord and then try to flip the script as we were the ones being ungracefully rude to her.)


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They call your job & references (who is 84 & 90 yrs old) when late. They told me that my wife is a liar. They sent payment back to my acct & it didn't show up for 3 days. But they needed their $ again. So the lady said she would push the payment back. Now I am paying $2 a day for their mess up. So I only had a year to pay this car off but now it's going to take another 3 yrs because of interest. Plus for years I paid them $9.98 fee for paying with a card. Everyone uses a bank card these days. Besides they make enough $ on interest. 


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I called at least 4 times today. The first three was told (automation) to enter account number or last 4 of social security which I did and then it flips back to payment options where you must enter an account number. Do not have account number. Very discouraging. Finally got a person on the line and then after being on hold for 9 minutes was transferred to a Melissa **. A supervisor I believe. RUDE, RUDE, and RUDE. I explained I was just trying to make a payment of 900.00 on my daughter's account. Was told they needed to speak to her and see if they can talk to me. Talk about what?


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In 2011, I purchased a new Nissan Versa for my wife who did not have any credit. I myself had just gone back to work after being unemployed for 18 months, so my credit score wasn't much better. However, after being convinced by the car salesman at Maroone Nissan in Pembroke Pines, FL that it was better to buy new than used, he steered me to Crescent Bank.


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I pay these people every month by the 18th. My payment is due the 10th. I get paid on the 15-16 of the month. They call me three to four times a day even after my payment has posted. Also my husband passed away 3 weeks after buying this car in 2015. This bank REFUSES to take him off my loan with copies of the death certificate and everything that I have provided to them. I was told they would have to re-write the loan. Then re-write it, that's not problem. He is gone. I need him off this loan and my car registration. I have no idea what to do. Plus they report on my credit that I pay late 30 days or more. I have proof of every single payment and never have I once been more than 8 days past my payment date.


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My husband got a car through Crescent bank in 2014. He had a good paying job but not so good credit as he was frequently late on things. This bank calls everyday. If you are 1 minute late they call. Life happens and sometimes you have things come up. They do NOT understand that! I am not on the loan. It's in his name only. They still call ME. I am like "look this is not MY loan". They are not polite and not easy to talk with. I can not get a word in edge wise. They do not care what your excuses are. They want the payment NOW or further action will be taken. 


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Marinda made a difficult process easy. She went out of her way to help get my provisional credit reversal reversed. I was out of town and had been waiting over a week for this situation to be rectified. After they told her it would be a few more days, she did her magic and got it situated within 30 minutes. Thank you for making a frustratingly situation easy. US Bank needs more employees like Marinda. THANK YOU MARINDA FOR BEING EXCEPTIONAL!!!!


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I have a dispute with a dealer that they charge me 777.00, they supposed to send me that money back, never send me the money. I dispute this with US Bank and no help with this matter, do not trust this bank. Stay away.


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I wish I could give below zero to the US Bank. Total nightmare. I tried to open a bank account online, and it did not accept any payment methods to activate the account. Then, I stopped by at one of their branches and opened an account which took 1 hour. I was waiting for my debit card but it did not arrive. Then, I called customer services and I was told that ID & address verification are required. When I opened the account at the bank, I brought my driver's license, password, lease but they still put on hold. One bank teller says they can give a temporary debit card and other one says they cannot. I had to make a second in-person visit to activate my account. Avoid them at all costs. As soon as they approve my application, I am gonna immediately close the account. Oh, last but not least they "automatically", open a second checking account without my consent or request. They did not even provide a valid answer how did this happen.


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I'm a small business owner. I've had accounts with US Bank for 20 yrs. With my business I use online banking everyday including the app, 2 days ago I had a biometric issue with my phone when attempting to login to app, as result I had to reset my password which has never been a problem doing, however after the password reset I attempted to login and received a message telling me that my username has been disabled and needed to call for help. I have called 2 times (as I was told to wait 48 hrs. and call back if needed). Both reps told me nothing could be done to fix my login and that I would have to wait another 48hrs and call again. 


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Wish I could leave zero stars. When setting up an account they say you can use the online banking and virtual card right away until your packet comes in the mail. They don't mention you can't use online banking until you receive your account number that is in the packet. I have to wait 10 days to receive my packet to start using my business account. Who can wait 10 days to bank for a business? When you call they're very unhelpful, a bunch of "sorry" and "we're aware of the issue" but no help. Not a good start, going to close the account and go with Bank of America.


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Contrary to US Bank’s phone reps and managers, the state of Texas does not issue titles. They expect the loan company to mail. The DMV and two car dealers agree. I have had 5 car loans in Texas over 20 years. Bank of America, Chase, Toyota, Ford, and a credit union all mailed the title to me after pay off. I had to apply for a duplicate title at DMV and pay $40 to process. The DMV also said US Bank is the worst to deal with. I called and ask for a refund with a manager and they refused. My next steps will be letter of US Bank Office of President and BBB. Unbelievable experience.


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I've decided to close both my savings and checking accounts with US Bank due to the frustrating inability to complete a basic online external transfer. Wasting over 40 minutes on the phone being shuffled between unhelpful agents and encountering a very rude manager named Nathan, is disappointing. Being denied access to my own funds for no reason, even within the bank's inconveniently low daily limits, is simply unacceptable.


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Froze online access 8/17/23. I called and the associate didn't know why. When I asked to speak to that department she indicated they can't connect to that office and she indicated they have 24 to 48 hrs to reach out to the effected customer. I asked to speak to a supervisor and 40 mins later she indicated, "They are busy and they will call you back," but we all know how call backs are handled. My online access better be enabled within the next few hours or I will close accounts and move on.


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On July 31, at 10:50 am, I put a $20 in the ATM at Riverside Dr. and Mariota Ave. I got a receipt back saying mechanical error. The branch teller said to call and start an ATM dispute. I started a dispute on 7/31 but have not received a refund for the missing deposit.


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My fiancé and I both applied for a US Bank credit cards (Altitude Connect) when our furnace suddenly went out and we had to buy a new one quickly. Instead of using the 0% APR with the furnace company to finance our furnace we opted to both apply for US Bank Altitude Connect credit cards because of the following Offer: "Earn 50,000 bonus points when you spend $2,000 in eligible purchases within the first 120 days of account opening. That's a $500 value redeemable towards travel, gift cards, cash back, merchandise and more." As well as an extend pay program which states "Extended payments for unexpected expenses. Pay over time on purchases of $100 or more with no interest, just a small, fixed monthly fee."


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In January followed a claim to have a charge reversed because US Bank canceled my ATM card without my knowledge and I needed a credit. Let me countless phone calls countless inquiries and I still have yet to get a credit they've dropped the ball over 10 phone calls I was lied to I was never told 120 days I was never told I had to have a phone name. Got a message this morning that 120 days have passed and my claim is closed. 10 phone calls and my claim is closed. Buffoon idiots.


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I am soooo frustrated! Communication is the worst. Corporate and the branch can't seem to get on the same page. I am stuck in the middle going from one department to another to get everyone on the same page!


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I applied for a business account for a new business I am starting. I went through the complete application and verification process and was informed that everything was approved and my account was created. After several days I had not received any communication about my new account so I called Business Account support and Verification Center. I had to spend about 2 hours of my time just waiting on hold to speak to someone. I received a letter informing me that I needed to call the Verification dept. to verify my account, which I had already done a week earlier.  


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My business account was transferred here after over 10 years at Union Bank. Transfer of online banking has not happened after a week and hours of wasted time with support agents. Total, utter incompetence. AVOID.


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Tried to open a CD Account (special deal offered as a part of the State Farm Alliance). Was not able to complete the online application (they don't provide enough information on their website) so I called customer service to assist. A very nice lady walked me through the process and actually completed the account application for me... mind you, this was the second time I had called for assistance. Everything was complete, I signed for the account. Somewhere in the process she transcribed a number wrong, or asked for the wrong information. I was told, all was set, all was OK...they had the information they needed to accept a six figure deposit. I waited, nothing happened. I called again, was transferred three times, but was told all was OK they would fund the account within a few days.


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I was trying to reorder business checks. What a horrible experience with USB! Not only they do not have readily available option on their website, they have referred me to a third party with no prior knowledge of my ordering checks before. No one to talk to about this problem either. While most other banks have 24/7 service to address customer needs, this one does not have. The worst banking experience ever. I am so sorry I set up my business account with this stinker. Will try my best to transfer everything to a better equipped bank. Stay away from this bank for your personal or business needs. It is unstable and dangerous.


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I opened a home equity loan, and they asked if I wanted to sign up for a bank account to have easy access to it. I declined. I tried later to create an online account to access the home equity account for purposes of payment. The website would not allow me to do so. I called to acquire my loan number and they refused to provide it despite me providing identifying information. I was able to get the loan number via a CFBP complaint. Which is funny, because they are willing to tell the CFPB my loan number, but not me. Based on my experiences, I recommend not banking with them. Or, if you do bank with them, make a complaint to the CFPB. Just be prepared for US Bank not to accept any wrongdoing.


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Oh, the arrogance of this bank!! What recently happened to me has to be against the law. I could list several examples of why I am dissatisfied with this bank, but this is the most recent example of the greediness of their Private Banking department. Given the closure of regional banks SVB and Signature and the uncertainty of another regional bank where I have two seven-figure CDs I wanted to move my money to a larger bank. I entered my local US Bank branch to open a simple checking account. A client relationship consultant IV helped me by the name of Wes **. After taking my information, he advised me that due to my deposit amount, I would have to deal with the Private Banking department, and they would be calling me shortly.


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Customer Service always has a minimum of 1-2 Hours of wait. Their customer service representatives are unknowledgeable and do not know how to solve issues. Long story short, I use a personal card for business purchases. They notified me that I need to show proof that the bank account I am using to pay off my credit card belongs to me. I faxed over my business bank account information to prove to them that it is my funds paying off business expenses. Two weeks later, they froze my account and I called their customer service and after waiting for a representative for 1.5 hours, they said I need to refax my documents and wait. I have never had any issues with BOA, Chase, etc... U.S. Bank is probably one of the worst banks I had to deal with. (The only reason why I have to utilize them is because they are partnered with the airline I consistently use to travel overseas). Otherwise, I would cancel all my cards and use another bank.


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Pros: They approved me for my 1st credit card when I was a student but Wells Fargo declined me. They gave me free checks for my checking account. I appreciate their willingness to help students who need to build their own credits.


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So my account has been on hold for 2 months. I sent in all the information that they needed. Seems to still doesn't work for some reason. They tell me to go to the website login and send in the information through the website. I can't do that because the account is locked and it won't let me log in which doesn't make any sense. I've been going through the same cycle for too much. I can't take it anymore like I got I got bills to pay. I got medicine I have to take for depression. I can't do nothing because my account is locked. I feel like customer service is no help. It needs to get better. That's what I feel. It needs to get better because I feel like customer service isn't doing a good job of getting to know their customer like they should. I shouldn't have to go through all this trouble just to get my account reactivated and to get my money. Something needs to be fixed.


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The USA banks do not offer trading or cashing in of gold coins, silver coins or ingots at all. They do not offer sales of gold and silver coins or ingots. That is what a bank is supposed to do. They do not offer solid numismatic investments at their bank locations, and with today's technology they can easily give spot prices and follow the markets. They could have a separate bank location for numismatics. They also do not have solid paper currency trading with old currency or different sorts of currency that is rare or otherwise a marketable investment. The banks give low interest rates on savings accounts and CDs, and some take out punitive for not keeping a balance or for mailing statements.


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We've been with U.S. Bank for at least 12 years now and we love it. US BANK helped me with my first account after I turned 18 and got me through school. The Bankers are wonderful and have given me all sorts of insight, from how to invest to spending on a daily basis. Keep up the good work!


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Charging me for a fee because a bank that I closed an account with about a week and a half before payment was due tries to send a payment? What the hell? Of course the bank is closed and it is not my fault and my payment was made with my new bank on time! U.S. Bank was like, it's my fault that the bank tried to send a payment that wasn't valid? Customer service suck and they suck! The End!


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My Roth IRA was transferred to them by another institution. It has a couple of CDs in it. I get a letter stating they want to charge me $30 a year to be the custodian of my Roth IRA, and “helpfully” offer to deduct the money from my account. Not only do they want $30 a year for doing basically nothing, but dealing with them so as to withdraw the proceeds so as to deposit them with another institution (that doesn’t charge this ridiculous fee) is like undergoing a tooth extraction. Do yourself a favor and avoid these crooks.


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The U.S. Bank app doesn't work sometimes. When I called about one of the issues, a customer service person said to just uninstall and reinstall it. Knowing that customer service departments can give messaging as directed by the corporate office, I wonder if the corporate office knows it has problems and doesn't have any intention to make it better and expects its customers to run hobbled, if you will.


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RUN from US Bank! We have had the worst experience ever. The first quote for our auto loan changed when they told us they forgot some "fees". The quote increased by $75/month! Then we said we would put money down to decrease the monthly payment. Then the day before closing they called and said we had to bring them a cashier's check. My husband took off work to get them a cashier's check then the next morning they EMAILED saying they had to delay closing because WE didn't get the check there in enough time and it had to go back to underwriting. 


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PLEASE READ: I learned today that I am the victim of identity theft that leads back to of an account opened by Kiara ** in October 2019. A suspicious address in Texas appeared on my credit card and Experian tied it back to this card. This address was used to file an official tax return and my entire identity was compromised. After months of back and forth I learned that US Bank Fraud department is there to protect the institution not the customer. Today, they admitted to actually seeing that the address was tied to this credit card. For all the wasted hours I spent over the past few months being transferred to different departments not once did they say they admit it was part of my profile. 


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Would have rated zero stars, but that isn't an option. I finance a motorhome in February. I was never able to get the title sent to New Mexico so I could register the MH. I paid the loan, trying to force US Bank's hand. Still no title. It ultimately took 4.5 months (without being able to register the MH and no license plates). Finally, US Bank requested the title transfer from AZ to NM 30 days ago. AZ and NM (I know, praising Motor Vehicle, right) were very prompt and got me taken care of. I called US Bank this afternoon, since I foolishly assumed that they would send me that title with a lien release. You know about assumptions... Anyway, they are now sending me my title; 3 days processing, in house, and 5 days for postage. Means I have been working on getting the titling cleared up for 6 months!


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I've been banking with US Bank for a while now. Definitely not a new customer. I went and deposited a STATE ISSUED check, which was issued from the STATE workers' compensation fund and they decided they were not going to let me have the funds and have placed a ridiculous 14 day hold on my check. They tried to tell me it was because of the amount. Then they told me it was because it's not a known issuer, all of which makes no sense as all the checks I have deposited from $12K to $4.5K were all "new issuers". I've never had a check held before, and need these funds to help with my move which is in less than 7 days. Deposited it on 6/15 and it will not be released until 6/27. I'm moving money from this horrible bank as soon as the funds clear. It actually costs me money to do business with these crooks. Never again.


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I wanted to invest in low yield (1-3%) VERY Stable investment for a short term - 12 months. They put me in a bond product that has lost 8% over the 12 months. I called them several times to try to adjust the portfolio but instead, losses accelerated. I switched teams within Wealth Management and the second team didn't do any better. I understand investments are risky but if you are looking for only 1-3% growth an 8% loss should never happen.


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This bank has ruined my life. The first time I had a dispute with them they froze my card and account and left me stranded in an entirely different state than I lived in, causing me to lose my hone and all my possessions. It took 10 months before they paid me the money in the account. I filed a dispute two months ago again and not one person has actually reviewed the dispute. I send emails daily and get only computer generated messages back saying case closed. 


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I was signed up for a card that I did not want. I was trying to sign up for a promo card that was sent to me and they signed me up for another one and would not fix it. I called in and spoke to several people being passed around about the issue.


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I refinanced my home loan nearly two years ago. Along comes US Bank, they bought out my loan. From the get-go, they screwed my property tax payments and missed the first payment due. I even alerted them BEFORE it was due and it was still late. I tried to get a hold of the escrow department and of course, you can't talk to them. You have to go through the gatekeepers, the idiotic representatives who answer the phones while you're on hold. After weeks of arguing, they finally paid my property taxes out of my escrow account. I had to threaten a lawsuit if they tried to charge me the late fee with the county. Then I decided I wanted to change my homeowner's insurance. Of course, nobody to speak to with that department either.0


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To deposit a check on line my limit was $2500.00 which at the time I didn't know and our motorhome broke down where there was no US Banks and my dad sent me a check to cover the cost of $3500.00. They would not accept the check and we went round and round for days trying to get the money to fix our motorhome and head back to our state. We were stranded and got NO help from them. Couldn't believe they wouldn't up the limit 1000.00 so we could get the money. We no longer are banking with them. Couldn't believe they left us stranded in the middle of nowhere and no money. We have been banking with them for years and they did that to us. Customer service was rude when we asked to talk to someone higher up to help us. I'll never do business with this bank and I'll let all my friends and family know what they did. They don't care!


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Opened a checking account online. Had a few hiccups wth the process, but everything worked out okay. Have another checking account with Wells Fargo for 40 years, but since moving to Idaho, wanted to try a local bank. What a mistake. Read reviews about U.S. Bank and one of the high points is their customer service and often you can speak to a person, not a computer. 


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I received a payroll US Bank Focus card today. I followed the steps to activate my card and create a login. If I try to log in, their system logs me out saying I have to reset/create a new login. When I log in again, I get a blank screen and nothing loads. I do not have a cell phone and US Bank refuses access to my account without sending me a verification code to a cell phone number. I only have a tablet with service to accompany my closed caption and TTY calls, not a cell phone. US Bank clearly discriminates against people who do not have cell phones or have disabilities, limiting or refusing access to online accounts.


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Fees fair? NO - The HIGHEST fees. Customer service fair or nice? Sometimes, but more often than not, no. Sympathetic sounding? ABSOLUTELY NOT - not "RUDE" but just close enough to the edge. I have a bank account too. I called the branch for something someone was supposed to have handled but hadn't completed it yet. I called. That person had left without completing the job. I waiting for the manager. She got on the line, after a very long hold time (understandably has a lot of customers so I wasn't mad), very rushed she told me she didn't have time to do it because she was too busy for "CUSTOMERS". I AM a customer. I can't leave work to deal with your employee's incompetence just to walk up for priority. It was an email I needed them to send.


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US BANK stole $6250.00 from my business account. On 3/9/2022 US Bank deducted $6250.00 from my business account because they claimed I did not supply supporting evidence with a certain time frame which was never disclosed. On 3/10/2022 supporting documents were received by the support debit dispute division of US Bank address and contact numbers are not available. US Bank investigators hide from business owners at a level branch and business managers do not even know how to get ahold of these people. 


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This has been an absolute nightmare that I have been dealing with for the past year. I returned my lease in January 2021. When I returned that car to the dealership, I returned it in perfect condition as it was only used to go to and from work. When I received my inspection report, I saw some very disturbing images. Someone had cracked the windshield and created other very visible damage to my car after I had returned it. 


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The Go Card is a signature visa card which comes with a higher start credit limit and more perks than the basic and platinum cards. Have your roll of TP in hand when you get ready to go. I don't have an existing relationship with USB and don't plan to. I have a 1.01% APY checking account elsewhere and I'm not moving $100000+ to any of USB's corporate pockets just to get their Signature cards a $5000 CL notwithstanding. I see they're taking below 700 TUs tho.


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The last reported profit for US Bank was 35%, while they continue to gouge their depositors. Interest rates on Checking accounts are is 0.005%. So on a $10,000 balance you earn 50 cents per year. On top of that they charge $24.95 monthly maintenance fee ($300 per year). Under certain circumstances they will waive the monthly maintenance fee but if those circumstances change they will not inform you because they don't want you to know since if you did you would immediately close your account and they would lose the $300 revenue stream.


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Unfortunately, US Bank has disappointed me several times. The latest issue was when US Bank sent me an email notifying me my transfer of funds from US Bank to my other account at another institution was cancelled. But I am most irritated by the difficulty in reaching customer service by phone to solve these problems. Often I only reach a message machine. If I do reach someone, that person is distracted by another customer walking into their office. US Bank staff at the branches seem very nice and eager to help. But doing anything online is difficult.


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From early on I have noticed that US Bank 24 hour customer service line agents are blatantly dishonest, rude and some would raise their voice to show their righteousness. When I need to get things done, 9 out of 10 times it will not be done. They lie as if everything is copesetic and in reality they drop the ball. They are quick to judge and quick to dismiss. I am a hotel front desk agent, but if I ever behave the way US Bank reps. behave, I would be written up immediately and lose my job if I keep up with my funky attitudes. They are on the phone so they are quite comfortable pretending to put me on hold for something important all the while waiting for me to hang up the phone, or pretending to transfer me to someone else and hang up the phone on me. 


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They closed my checking account without notice. None. Then they told me it’ll take 3-4 weeks to send me my money. They lied (recorded) five times. I wouldn’t trust them to cash in a roll of dimes. They’re not trustworthy.


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I called US Bank to solve my problem but they don’t care and took my money from my checking account, I can’t get my money back. Worst bank ever seen. I will close my account and open another account to other bank.


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This was the best choice for my business banking needs as a start-up. I would strongly advise that you know your Client Relationship Manager, as they could be a valuable resource should you have a question or run into issues. My Client Relationship Consultant is Edgar ** and he has been very helpful when things went awry or I had a question.


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I should read the bad reviews here first. :( I open a business account everything went smooth first, all automated. Next working day I get email "please fill out this PDF because your original transfer did not go through." I picked up the phone and called the number provided. Being send to 4 wrong departments until some lady that sounded annoyed confirmed I need to send the PDF.


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I highly urge anyone considering US Bank to look elsewhere! Even after reading several negative reviews, I thought it couldn't be that bad and still gave US Bank a chance. I was dead wrong! I started the account online, because the local branch is appointment only. Due to additional red tape, my direct deposit couldn't start right away. This made my next corporate paycheck, a physical check. The check is drawn from a well known large national bank chain. When the deposit posted the next day it was not reflected in my balance. National customer service said a two week hold was put on my paycheck, but said that they didn't know why.


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In Nov. I discovered 3 fraudulent checks. Immediately called the bank then I went to the Hacienda heights CA Branch. I explained to Hugo one of the banks clerks. We did all the proper paperwork and got the ball rolling. One thing he did was close my account and open up another one. Now I had no access to my old account and I asked well what if there are other fraudulent checks? He assured me that a COMPLETE AND THOROUGH INVESTIGATION WILL BE DONE. So For at least 6 months I heard nothing so I called. The Rep. said it was still in process. I asked how much longer. She had told me to call that following Monday. At this time I was having some IRS Issues and I needed the banks statements from my closed account. I had to call request the statements which the process will take 48 hrs. 


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My family member was a victim of the gift card scam. The bank failed to flag unusual activity. They told us their system isn't always competent and there's no more they can do. They also acknowledged that my family member was a victim of a crime, but oh well. Gift card scams are on the rise and banks are more concerned with getting you to spend your money on their services, but don't protect you. No one looks at what new frauds or scams are out there until afterwards. That's why scams are on the rise. So not only are you the victim of the scammers, this bank continues to victim shame and victim blame. I've been a customer my whole life with this bank and loyalty doesn't mean a thing. DON'T BANK AT US BANK. You've been warned. I'm taking my money out and going with Chase who does alert you.


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This complaint is for US Bank ReliaCard. Several months ago TWC sent my lump sum of $18,000to ReliaCard. I was able to use the card for one day and then they shut it down with a identity verification restriction. I completed the identity verification and I sent in all required documents to US Bank ReliaCard. I’ve never heard anything back from them. I never received a phone call a text or an email. I sent in all the documents extra documents and notarized documents several times that ReliaCard never got in touch with me to let me know the outcome. So when I called they told me that my account had been closed due to card services agreement. I waited and waited and nothing.


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I started a new account with a US Bank branch several weeks ago. In attempting to add a deposit via a check from another bank, where I have been well-established for years, I was told there was a "fraud-alert" or some such. I had been standing in line for 25  minutes already to a single teller with line behind me. I was then told in order to deposit my money I needed copy of driver's license, car registration, and social security card. I needed to go outside into the hot sun to get my car registration then come back and be ignored as I waited next to the line. 


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I retired from US Bank. Worked over 20 years for US bank but still do all of my business here. The Branch Manager at Columbia, Tennessee did not follow the check cashing policy when I stopped in. He was highly unprofessional as a Manager & short with me.


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On September 21 2021 I noticed $650.00 missing from my account and saw that Kohl's department store took my $325.40 payment out of my account 3 times that day and I could not believe it. Normally I would have gotten a notification or call about multiple charges like this but nothing. I went into my local branch and the 22nd and a dispute was filed the 23rd. I had already talked with Kohl's. They admitted mistake. I was told it would take 6 weeks to get a refund from Kohl's. US Bank told me they would have it done in 10 days or less. I was told by a banker I would have the refund in my account on the 7th of October then on the 7th told it would be the 8th. On the 8th was told I "should" have it by the 14th or 15th. 


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My mortgage was recently transferred from the originator to the US Bank. The property taxes were due and I kept calling and sending emails to the US Bank property tax department. However, they were clueless and failed to perform their basic duty of paying on time taxes from my escrow account. Despite calling the and sending a copy of the bill, they kept saying, they were doing “research’ and will send me the ‘results’ after 10 days. The tax remains delinquent despite a large escrow account. Every time I called them they fabricated a new story. DO NOT DEAL WITH THE US BANK EVER. I had the worst experience ever with them. One star is too generous for them but this is the lowest score available.


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We purchased a new car back in 2018. The dealership went thru US Bank. The experience has been a nightmare from the first contact with them. They are not very organized. We moved to another state and called them to change our address. It took an act of congress to get this done. Then they did not list us both on the account and they had to change that. We recently paid off the loan (two years early). They were supposed to send us a letter releasing the lien. They said this would take approximately 10 - 14 working days. We also asked to close our checking account with them (required to get the loan). This would take approximately the same amount of time. 


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I just worked with US Bank on securing a mortgage for an investment property. The initial conversation with the loan officer is all good, until you pay the fee and start the process. They are all over you and very attentive. Once you start the application process it's definitely not a good engagement experience. I was securing mortgage for less than $125k and I have a net worth of over $1M. But the whole process was so drawn out only because the person my file was assigned to "Courtney **" was totally inattentive and never shared the information on what's needed on time inspite of multiple voicemails and emails. She made the process of frustrating and painful, that I regret choosing to go with US Bank, to the extent that my closing date is in jeopardy and process started 6 weeks ago. 


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If I could give US Bank 0 stars I would. In my 48 years of life on this earth, I have never dealt with such a dysfunctional company. I have spent many hours on hold, and have been transferred dozens of times of the last several years of dealing with them. It has been more than two years and tens of thousands of dollars, and my issue is still not resolved. I am constantly promised calls back and never receive any. It has been the worst experience I have ever had with any company. Do NOT use this bank.


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Needed to close on our house, moved to a state without a physical branch. First, 3 separate customer service reps told us that we could get an account here at another bank to transfer money. Got that done, called back next day, now being told that they can't do large wire transfers over the phone. Spoke with supervisors to explain how far it would be to travel, etc and everyone was completely unhelpful. Ended up having to travel to another state to transfer money ($500+ in airfare). Would 100% not recommend using when moving out of state. Hopefully they treat other customers unable to physically get to a branch (i.e incapacitated, disabled people) differently because providing an in-branch only service isn't equitable service.


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Amazed that after 10 mortgage companies I have dealt with, I find one that is the lowest level of competence in the US. Mortgage experience only so cannot speak for the regular banking but would never deal with them. I have had problems with the insurance and the most horrifying of all is they APPLIED tax bills that did NOT belong to my property!! It is incomprehensible to even grasp that mix up; called and complained; not resolved yet. CS rep said they matched ONLY the parcel number - so every darn county applied a bill against my property ($400K value - $12K tax bill in state of VA? Three bills paid out of my equity account). My account was sold to them but I wish I had choice or was given an option to move my mortgage to someone more competent.


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I got my government check direct deposited into my checking account, because U.Mess bank said they would charge a monthly fee, if I did not have direct deposit, kinda like black mail. Well my check was sent July 1st, after 10 pm, and never came to my umess account. So I have to go out of my way, to go there, call them, setup a meeting, and the bottom line is, they have no clue, but think D.B. Cooper, might have it. Their customer relations suck. They all read from the same excuse script, they make wells Fargo look good. Put your money, in your mattress, there will be no overdraft and surcharges.


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First problem is with the credit card. I had closed out a c.c. account with US Bank. I had only a checking account left and I had intended to close that out when I could. I have Social Security and one other small monthly checks coming in to that account, totaling 900 dollars a month. US Bank sent me a new c.c. - which I had never asked for and did not want and I did not use, having not activated that c.c. Now I found that US Bank made some charges on that c.c. for some Youtube movies and ebooks. I know I never gave that c.c. number for payment. I used a debit card for another bank, Santander Bank. The amount was small, about 45 dollars in total. But it appears that US Bank merged that old account, which I had closed, with the new c.c. number which I had never authorized.


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My truck has been paid off since February and as of today, July 2, I have yet to receive the release. At last word, as of yesterday, it was faxed, emailed and mailed. I still do not have it. Very friendly when I call but does not seem that the work is actually getting done.


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I purchased an item, HP Chromebook, on May 4, 2021 through online to Jungle Outlet originated from Lakewood, NJ, but is franchise in Las Vegas. I rec'd the item, HP Chromebook, delivered on May 12, 2021. The first day, I noticed a permanent line on the computer while typing and reading on it & didn't notice other scratches till two days later on the laptop. I tried to work with the merchant & she had few times misunderstood my request till she finally understood. Then I asked instead of having to return it, to see if I can get partial credit to it but she wouldn't respond but said return & replace. I've already been using the item and all my information is on it. I disputed the charge and filed a dispute to the US Bank.


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Absolutely the worst customer service I have ever dealt with. I had a supervisor yell at me and totally rude because she could not adequately do her job nor answer questions thoroughly. Holding someone’s money is not a proper thing to do.


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US BANK GOES OUT OF ITS WAY TO BE AVAILABLE TO ALL ITS CUSTOMERS. THEY HAVE VERY COURTEOUS SERVICE STAFF & online help is always there to help. They have very customer friendly policies.. I have used this bank for over 25 years!


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After 5 customer service representatives I got transferred 4 times over the phone finally got a dial tone. The staff do not know what they are dealing with or how to tackle the problem. They all blame it on COVID now; because they have no idea how to manage the forbearance payments when customer do it. Please beware of this bank.


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Very good bank. Great customer service including a person answers their phone even overnight. Not too pushy and seems to treat people who don't have a lot of money the same way as the people who do.


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Prior to our mortgage being sold we had US Bank. My family owns several homes that were handled by this mortgage company. We thought it was one of the best in the business. It was not their fault of the mortgage departures. US Bank is remarkable in communicating with its customers. I also had great customer service experiences by phone and online. We, yes my family and I were so disappointed when our mortgages got switched and taking away from US Bank. This is a company that is highly prioritized in satisfying their customers mortgage and banking needs.


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For as large as US Bank is you'd think that they would have streamlined their operations. Closing a mortgage before expiration was not seamless. Paying with a bank transfer was difficult ($100,000 maximum transfer amount). When an insurance refund check came back to the account they could not find it, for weeks and weeks. Departments are not linked seamlessly - escrow had to be called, an amount had to be mailed to me first, transaction couldn't be completed in one simple phone call.


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Choosing to bank with a company for 31 years and receiving no comments, other than a form letter, on acct closures is just strange. A phone call proved confusing at best as only the obscure Account Closure Dept seemed aware of the closure letter. How fortunate it was not lost in the mail before I withdrew my monies. Yes, banks reserve this right but slightly comical coming from their customer satisfaction team. In 2021, there are an abundance of fee free banking options, without silly $2500 daily mobile deposit limits and excessive wire charges. My individual and business accts deserve friendly professionals with a modern approach to banking. Farewell US Bank and your antiquated ways!


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Had an atm error at a branch location when they were closed. $1100 was not credited to my account, called corporate. Got nowhere (ridiculous process). Eventually spoke with branch and even met with them days later. They could confirm I deposited said amount of cash but informed me there was nothing they could do other than issue me provisional credit in 10 business days which is insane. Finally I was told the branch manager was contacted and would likely be able to issue me immediate credit until the issue was resolved but it was never followed up on. I’m now 5 days going on 6 with $0 assistance, no actual timeline for reconciliation. First issue I’ve ever had like this and an absolute failure on US Banks part from a customer service standpoint.


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I had a check for $500 that I didn't feel like driving to the bank so I use the mobile app and scan the check. Now the check is from my employer. Which I automatically have a deposit in my account every two weeks but there's a hold on my check almost 2 weeks for what reason I really don't know. If I would have known there was going to be a hold on it I would have just took it somewhere else and deposited it. Very unsatisfied with them. Then when I called customer service the first lady couldn't help me. Gave me another number to call. The second call he said it's up to the bank's discretion. Well I really think that is totally not right to hold it that long. Even after it's been cleared. I did learn a lesson to just go cash it at Walmart and pay the $4 fee. Instead of waiting 2 weeks for US Bank to clear it. Granted this is not my main account luckily.


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So I had a transaction that came up and I tried to handle it but got passed around like a hot potato, frustrating right? Anyway last phone call was with a manager. I had a friend who was with me in the car. We just did his ancestry and I said, "You're **." The manager took offense and verbally attacked me and threatened to shut my account down. I will be taking my business to another bank who doesn't make assumptions.


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U.S. Bank is unable to distinguish the nuances of their individual departments. Today, I spent close to seven hours trying to get them to recognize that they had erroneously debited $2100.00 from my balance. Their hold times are untenable and you are made to listen to scratchy, hideous background music. Even management admitted to me (finally) that they were having problems with their Bill Pay/Zelle/transfers. The bank gets them confused and the result to the customer is absolute nightmarish. Tomorrow I am moving my account to a competing bank and I will never, voluntarily do business with U.S. Bank again.


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This out of control bank is deceptive. There are plenty of watch dogs and consumer agencies willing to litigate cases against this integrity void business should you have the misfortune to be abused by them. Stay away. You will find fine mortgage loans, car loans and banking services from other local banks and credit unions. A true monster but not a gentle one. Stay away.


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Don't imagine you can travel with a US Bank debt card. I just spent hours on the phone trying to get them to let me use my card on a trip. Seriously, 7 phone calls over a couple days and over and over they would tell me that they had cleared the block -- but then it would never work. They finally pretty much admitted that whatever fraud protection block their system was putting up, they couldn't override it. Same thing happened to me last year, but I gave up after a couple calls, thinking it was a problem with the card -- but when I got home, it worked just fine.


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I opened checking and savings accounts at US Bank February 1, 2021. It proved to be a harrowing experience. ** was the personal banker who opened my account. She proved to be a busybody. While she was entering my information, I returned a call and Iris was listening to my conversation. Later, after we were done, I told her that it was my understanding that I would get $225.00 immediately. ** told I would not get any money out of my deposit until 5 business days later. I explained that I had given my last $5.00 to a homeless man at the bus terminal and only had $1.75 left. I asked her to please loan me 50 cents. She told me no. It turned out that ** the branch manager told ** that in fact, I did get my $225.00 so that solved that problem.


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My experience with US Bank on 2/01/2021 at 12:17PM at their toll free number--1 800-285-8585. For starters, I was on this call for 51 minutes. I did speak to Customer service Reps at intermittent times, but most of the time was dead air and a recording saying they had a higher than normal amount of calls. Even in this health crises, spending almost an hour on the phone is unacceptable.


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When I opened my checking account with US Bank in December 2012, I was told that if I accepted a US Bank Credit Card, my monthly fees would be waived.  I accepted the proposal, and cancelled my other bank cards. Now, eight years later, I received a letter telling me that because my card has been inactive, it was being cancelled. The trouble is, that I was never warned my card was in danger of being closed. My current credit score is 803 out of a possible 850, and the closure of this card is going to wreak havoc with my score, and result in my fees being added to my checking account. 


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Leased a Chrysler 300S AWD in Sept. 2017 for 39 month/49000. The sales rep. suggested I purchase an extended warranty to cover the vehicle after the manufacturer (36 month/36000) warranty expired so I did MOPAR maximum care for $381. Upon returning the vehicle, I found out the warranty was basically useless. US BANK has AUTOVIN do vehicle check in and pricing estimates for repairs. I was completely surprised to see a charge of $965 for a door replacement on my AUTOVIN report, I called and got the original report and photos. 


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Pros: The bankers I work with are very pleasant, professional and knowledgeable. Cons; The online bill pay was very easy to use until this week. They have "upgraded" the look and function and it will be the end of our 20+ year of our relationship if they do not fix it quickly. Putting in a change like this with no warning or explanation is extremely frustrating. I no longer feel like I am a valued customer. This past year they were not prepared to help their business customer obtain PPP loans, so I had to go elsewhere. They cut their bank hours so I had to adjust my schedule. Where the other banks I use did not change their hours. But bottom line I really liked their bill pay so I stayed. I will give them a few months to fine tune it but I will start looking for another bank for my main personal and business accounts.


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I'm on unemployment and was receiving my funds via Reliacard by US Bank. I ended up moving from Dallas TX to Irving TX in Dallas county. Next thing I know my card is frozen for fraud alert due to an address change!!! I get a text from this bank that has no branches in Texas, saying I need to verify my identity through the banking app. I open said app and they want a picture of my DL and face. It says lay the license down on a black background and then send a photo using your phone's camera.


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I switched to US Bank because we have a local branch in our small rural town. That was a huge mistake. I've never had a bank that would charge overdraft fees at rate of $36 for less than a $5 charge. I've literally paid almost $400 in overdraft fees in one month because of the snowball effect because of scheduled payments that I was not able to reset after the first of the fees sucked up my money.


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US Bank's systems & processes are the most archaic of any institution I've ever banked with. They have tons of processes in place to ostensibly protect you, the consumer, but providing verification to get through those processes requires jumping through hoop after hoop. On top of that their portals for bank, mortgage, & credit card are all disconnected and often down or outright buggy preventing login in the first place. This bank is decades behind other large banks when it comes to online accessibility and ease of use, stay away unless you enjoy spending time waiting in long lines at physical branches to get anything done.


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20 yrs maintaining automated payments for 3 cc. Notified them of hardships due to COVID19. Put a "code" to guard my credit in my acct. They assessed 2 late fees and reported it to the credit bureau; even after paying the full amount on my credit cards. Unconsidered & dishonest bank. I closed all 3 cc accounts.


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I am a victim of a scam. Right before Christmas my identity has been stolen. I have been seeking a job and accepted a job offer. I was sent a w-4 letter. Everything is virtual now so I assumed my 3 hour interview was a normal process. They took everything from me and left me with nothing. Heading straight to the bank to prevent further damage the teller's response was “there’s not much we can do”. Had he actually listened to my situation he could have froze my account and saved my funds. Customer service and fraud department can’t do anything either- I’ve been banking with this bank for 12 years and have never even asked for an overdraft fee waived or asked the bank for anything, really. 


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Worst customer service ever. I’m incurring high interest because they will not give me a phone call back to unlock my account for some stupid reason that they didn’t even know about when I first called!!! I was supposed to get a phone call back from their fraud department a week ago to confirm it’s me, which I still don’t get why but okay, and they are not keeping their words!!! I’ve called in numerous time again and again, and all they kept saying is they need to confirm it’s me and that department is only an outbound and I have to wait for their call. Then CALL ALREADY!!! It’s almost two weeks now that I’ve been waiting!!!! And now another day is about to pass by. 


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I’ve been a card holder for well over 10 years. Looking for a simple updated card replacement. When it didn’t arrive I called (on-hold 15 minutes) was told to give it another week. I waited 8 days and called again. This time I was on-hold for 65 MINUTES, only to be told that they have high volume of customer requests and to give it another 15 days. That is 25 DAYS just to get a replacement card because they’re busy. Not friendly on the call. A case of a bank so large that they have lost touch with their customers.


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Beware of this criminal organization because they don't hesitate to steal your money by delaying payments that they say are paid but can take days longer to receive or send funds.. They are known for strong arming their customers which is a fact but at least they don't bust your knee caps, they get very close at times.. Their lending practices are crooked and they don't hesitate to destroy you into foreclosure if you have any equity.. They need to be investigated..


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I just went through a nightmare. An online purchase generated a fraud text, I hit the number one and that should have cleared. It didn’t. Several calls later finally at 1AM! A sorry excuse of an agent smugly said the card was now fine. It wasn’t. I try to use at 4:30 am as she instructed and no go. Hour and a half later more on hold time. I find out the hideous woman deactivated my card. Probably lost my opportunity at an amazing flight seat sale thanks to her. Also, the bank leads you to believe by keeping you on hold forever that the department is open! It isn’t. I was told it opened at 5AM. Yet how did I speak to the monster agent at 1AM. This bank is a mess. Hire some people to answer the phones! Disgusting bank.


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Updated on 12/05/2020: Update on our US bank issue. I sent emails to several people advocates that maybe can help this issue to be resolved. It's Christmas and the money is in the bank. We are trying to be jolly but it's almost impossible to be. Well he called them yesterday to see if any progress on his account. Once again someone on the offline team wants a selfie and another copy of his ID. Seriously US Bank? Are these people allowed to continue to destroy people already down and at their low already. This is people's lives. You are not doing your job and we deserve better. Why does the Federal Government give contracts like this one to obviously not competent individuals who can't get a paper someone sends to proper people or areas it needs to go to.


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There is no way to fully and properly describe how pathetic and useless the customer service division is at US Bank. Let me preface this by saying that the incident I am going to describe is NOT an isolated issue. I have had variations of the same exact problem no less than five times in as many months (which begs the question, why have I continued to bank with them? Rest assured--I am cancelling my account ASAP!) Essentially, I found myself in a bind and was unable to get to a physical branch location on a Friday afternoon. A particularly time-sensitive bill needed to be paid and necessitated a check deposit.


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Horrible in every way. They do not track promotions at all. I opened an account only because of a promotion. I met all the criteria for the promotion. I never received the promotion. I've called 3 different times talking to more than 6 different people and wasting over 2 hours of my time on the worst customer service ever. They aren't even capable of transferring callers to the correct department. I'm dropping all my US Bank accounts including my mortgage.


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As a POA for my 90+-year-old elderly mother, I was in charge of handling her financial affairs. When I brought them my POA paperwork, they reviewed my mother's account and filed a financial elder abuse claim with Adult Protective Services. I had to prove my innocence by showing them the Amazon charges were for adult diapers and other supplies solely for my mother.


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Hold times are completely ridiculous. When you do get to speak to someone they give you the wrong information. I have faxed my personal information to them more than twice and just to hear them tell me "I don't know who gave you that fax number but it is the wrong number" and they just don't care. It's like it's no BIG deal to them.... They have supervisors that might as well be customer service 'cause they can't and won't do anything either to help you!!! It took me almost 3 months to get my maiden name changed to my married name, and faxing again personal information. At least 6 times I had to fax my personal information. Shame on whoever owns this business.


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I decided to refinance my mortgage with U.S. Bank since I already had a checking account open with them. I have perfect credit, great debt ratio, no needed appraisal and had all my documents in order. The process took 110 days from application to closing!!! My loan processor would not return emails or calls and would send me an update every 3 weeks. Her emails were shockingly unprofessional. She actually didn't know how to spell the word "Refinance" and had 11 misspelled words in a short paragraph. All her emails would start with "I AM WORKING BUT NOT AVAILABLE" in bold caps. After 60 days of this craziness, I decided to call customer service to voice my concerns.  


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For years I have always paid my bill on the same day. All of a sudden they have charged me late fees. I called and told the person that I always pay my bill on the same day every month, so how come, all of a sudden, I am late. He had no explanation and was very rude. I may just quit paying.


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Given misinformation numerous times. Ridiculous wait times on phone each time, no return calls as promised as well as condescending attitude from management. I would not recommend this bank to anyone. When my primary bank called them, they refused to verify funds from one of their own cashier's checks.


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Receiving unemployment via the debit card sent out through US Bank Reliacard has been single handedly the worst customer service I have ever experienced in my life to date. The process itself has been strung out over two months. (Keep in mind, these funds are to meet emergency bills such as rent and groceries. By the time anyone actually receives their assistance they are far too late to even help meet basic needs.)


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My reward cards did not work. I called numerous times waiting up to 4 hours on hold with no response. My cards expired and I lost several hundred dollars. I am still trying to contact them to see what might be done and eventually give up after waiting over an hour on hold.


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Cancelled request for a service within days and requested a refund since no work was done by them. After multiple calls and promises no one ever contacted me with a yes or no. Kept calling and spending hours on phone. No communication at all.


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Used to be a good bank till pandemic. Now their main goal is to find any way to charge fees, fees, fees, fees for everything even if you post date a check... They're no longer for the customer service. They allow other companies to come in and rob you.... They're all about how to rip off the American people too.


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I literally survive off of my unemployment. I have a U.S. Bank ReliaCard which I lost the end of August. I got placed on restrictions. I sent in all necessary documentation. Restrictions were to be lifted on the 15th of September. They were for a couple of minutes then put right back on my card. I've never been able to set up a pin for my new card nor have I been able to use it. I contacted Job and Family Services. They said they have nothing to do with me not being able to access my funds because they keep depositing my money onto the card and that it's up to US Bank to release my funds. I've talked to multiple supervisors, multiple Tier 1 and tier 2, multiple customer service Representatives.


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Hello my name is David and I'm from Portland, Oregon. I am currently out of work due to Covid 19 and was approved for unemployment. It has been a nightmare dealing with them to say the least. So they partnered up with U.S. Bank to send you a pre paid debit card with all your state benefits on it. So first they told me the 3rd of September then it was the 18th and now I just checked their website and it says they sent the card on the 8th and it says if I haven't received it yet that it should show up in 2 or 3 days. I don't know of anywhere it takes that long to receive something in the mail from. This is ridiculous, I have gotten a bunch of different answers from people and I still don't have a card and have not received any of the funds owed to me, I have bills due and I feel absolutely helpless in this situation.


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Terrible service at branches, most recently at Ogden Ave location in Lisle, IL but standards are poor throughout local area. Today, 20 minutes waiting in drive-up line to get a single check cashed, which is typical. The teller Karna was only good at offering the excuse they are "busy on Saturday." The branch manager does not even bother to show up on weekends. The closest alternative branch on this street is in the next suburb. For over six months since the pandemic started, that facility has been closed, despite it being a new location that was just opened within the last couple of years or so.


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US Bank offers no way to add a spouse as a secondary card holder or joint account owner during the signup process. Yes, seriously, in 2020 they are incapable of this. They require a printed and mailed form after account opening to accomplish this basic and common setup. Upon going through the luddite extra steps of mailing a second form days after opening the account online, we found that they perform a second credit inquiry against the account used for the already successfully opened account. After waiting on hold for over 30 minutes for an explanation of why they had to do this, they claim it is impossible to add my spouse without checking my credit (not hers) again, because "COMPLIANCE."


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We attempted to refinance our house using US Bank. Despite having enough savings to purchase the house outright, they spent over three months requesting documents, credit reports, and more even though my credit score is over 850. The process was incredibly time consuming and invasive. In contrast, when we pursued a loan with JP Morgan, it was an effortless, concierge experience. Ultimately, we had to terminate the loan process with US Bank because it took up too much time and there was no end in sight. You may gain a few bps by obtaining a loan from US Bank but any gain will be offset by the time they chew up and the stress they create. Their process is incredibly adversarial as well.


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At the start US Bank has been not a problem at all. Then Covid happened, lost my job and was financially hit hard. I was hovering near zero always and found out my “overdraft protection” is only if I’m making purchases not for things like large bills. I’ve been hit with over $500 overdraft fees this year. I luckily got 7 of them reversed after balling my eyes out to one of their managers after talking to a different manager and banker who were heartless people. The manager who reversed some of them actually 100% was the best and understood the hardships many of us are facing. That’s only rare for US Bank and they only care about one thing your MONEY. Not you or your hardships. 


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I spent 45 minutes on hold after being transferred to someone that was supposed to help me with the letter I received about how my credit card interest rate is going up to %21.99! I was so angry by the time someone answered and then got told it was the wrong department!! Never mind US Bank! I will never use your card or bank for anything else ever again! I have paid off my balance with them and %80 percent of my other debt and now they want to raise my interest rate? I already cut up my card! I have several %0 cards to choose from and I definitely don’t need you!


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The US Bank yearly overview of escrow for taxes and insurance is more than adequate and explains every detail. Both online and paper versions are available. US Bank loans often originate with other lenders and are transferred or sold. Happy to be with them nonetheless.


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I am a make up artist one of the first jobs to be stopped due to Covid. I have emailed and called up as it says on their web site. “Covid has affected millions we are here to help.” LOL I EMAILED, I CALLED. I told them "I want to pay my bill." I want to do the right thing but although you gave me a 3mth pass they now whacked on the interest and I am back to square one and I was still making payments when I didn’t have too!!! I asked for a lower interest temporary or anything to HELP ME. I can not work. Not my fault.


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First of all, "I don't have the authority but I can talk to my manager" employees make promises they can't keep. My husband Zelle paid me money for a move across the state, renting trailers, gas, etc, because he didn't have his wallet. We both have US Bank accounts. He sent me the money through Zelle and received an email that it had been deposited, this was a Friday early morning. The teller told us that it should clear by end of day so we went on with our move. Rented the trailer, got gas, back and forth all weekend, only to have it not clear until Monday morning, and the bank charged me numerous overdraft fees. Even after the teller told us they should not charge any, based on the situation, even after calling and speaking with managers, US Bank made over $600 in fees, because every day since they keep signing my account another $36 x at least 2. 


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Absurdly long call wait times. I called to request a replacement card for a lost one. They say 7-10 business days, I waited for 4 weeks. I called to request a second one and after 3 weeks it has still not arrived. Called a 3rd time and was on hold for over 2 hours before being dropped from their call system. Absolutely unacceptable.


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In my 20+ years as a business owner, I have never dealt with a more Uninformed, unavailable, unreliable, and truly incapable of service bank. If you do six or seven figure transactions or Int’l biz, avoid this bank and avoid losing your sanity.


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I am just a number. They make no attempt to know me or my family or our situation. No encouragement to refinace at a lower rate and completely shut down when we tried. Wouldn't even consider it. Would have to go to a different lender which would increase the costs.


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US Bank has given myself a reasonable interest rate. I am able to make extra payments without a penalty. Customer service is ready to answer any question I may have, and explains things simply so I can understand.


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US Bank does not work with you if you are struggling to make payments. They also send out a statement with a late fee if you don't pay exactly on the first. The late fee is waived if you pay with the grace period, but they still send out a statement. They also constantly send letters out to renew insurance each year, which it seems they would just have on record because mine is through a condo association. Overall, not impressed. I did a refinance a few years ago and looking to do that again with a different bank.


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If I could give zero stars I would. Loan agent and processor ghosted me the week before close. They delayed my closing twice and then came back and told me I can't use funds from an investment account as a source of funds for a down payment. No problems with the ability to pay the loan, they had issues with me not having the full down payment coming from a personal account. Did I mention that they requested said bank statements 4 times and had known that is where the funds were coming from 4 months prior when I started the pre approval process? Loan agent claims he didn't know, processor claims its all the underwriters fault. 


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Very personal treatment. They know me by name. Always ready to help. Reward program is real without hassle. Deposits are processed efficiently and quickly. Provide free checks and waive monthly fees.


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I have been at this bank for 6 years and I have always had great customer service. We now use the online banking the most. I have worked at banks and know that this bank provides good services and good fee prices.


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US Bank has been our bank for over 25 years. Any time there's been any discrepancy-they make good for it. I really only remember ONE time-other than that they've been amazing with their statements, the website, the people that work there. There are many US Banks all over the country when we travel-we're Military for over 37 years so we've been everywhere.


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We had accounts with US Bank for many years now. The fact that has the largest number of locations in the region makes it an easy choice. Though we understand the e-banking and virtual presence trend with many banks, we still like to have that "human touch" available when in need.


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I've been a U.S. Bank customer for about two years, and their service has been exemplary. The branch I frequent (Century City) has some of the best tellers in the history of financial institutions (especially Christina). I'm well pleased and have no complaints thus far.


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US Bank Customer Service and their website needs work. I did not realized that the Bill pay and Mortgage online payment were separate. I enrolled in auto pay for my mortgage payment. I didn't know that if I paid the mortgage before the due date, the auto pay will continue. I was charge overdraft pay for insufficient fund because my fund went to the mortgage acct. Customer Service & Mortgage was not knowledgeable in helping resolved my issue. I called multiple times and I was bounce around between customer Service and Mortgage Dept. It was a very frustrating problem. I plan to change bank after the COVID issue is resolved.


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I love the bank on 21st St in Topeka. They go out of their way to help customers. I'm elderly (ugh), and when the drive-thru lanes were backed up during the virus mess, someone came out of the office and took the banking needs from us, ran back inside with them, returned, and told us how to get out of the line. Great experience.


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When I need to talk to person I can. That's important to me not to have a hard time getting to a live person. The time I needed to talk to a person I did and got the issue resolved. I had a fraud issue and they still contact me to let me know they are working on it. I appreciate the information.


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To date we have used US Bank for a home mortgage, home equity, checking, savings, credit and debit accounts as well as CD purchases. We have a personal advisor who helps us make important decisions when we need to make changes and have used US Bank for many, many years.


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US Bank has a good online setup that is easy to access and understand. However there is a lack of physical branch locations. The online bill pay is average. They offer a good credit line as well.


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I never really trusted banks after a CSR working for a large, very well-known bank forged a check and drained my account. It was decades before I broke down and opened a checking account - out of necessity after my mother passed and I came into a little bit of money. I chose US Bank on the recommendation from a family member who had accounts with them for years already. Not only was I pleased with the account options I had to choose from, the customer service support is outstanding. Our CSR went above and beyond my expectations and that my friends is what makes me stay with any company. Personalized customer care from a human being in this digital world we live in is always a relief and comfort to me.


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My experiences have always been pleasant and satisfying. I have always been pleased with the vert cordiality in which US BANK personnel interacts with people in general. I HAVE great faith in the US Bank during these challenging, uncertain times, and strange times. I EVEN depend on US BANK even more from day to day, I am motivated in feeling more secure and calm because of the loyalty of US BANK CLERKS who are professionally well trained.


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I explicitly opted out of overdraft protection during signup. Apparently, they approve ACH and other transactions and overdraft the account anyway in order to collect fees. If you aren't able to correct it within 7 calendar days, they'll double the fees on you. And if like me, you use a VoIP carrier, you won't get any notifications on your phone about any of it because the US bank app will not install on any phone with a VoIP carrier like Google Voice, Republic Wireless, etc. Seriously, it's 2020. Go find a decent online bank that doesn't do this nonsense. Even if you have to pay a couple bucks to deposit cash, it'll be much less than the $ you'll get in fees at US Bank.


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US Bank is a little quirky with their CC I have of theirs. I wouldn’t say it’s a bad experience, though. US Bank lets me choose my rewards every quarter, which is great! I just don’t like the way I have to do it because it’s through another website instead of my regular credit card login account. The choices are split up in an unclear way as well that makes it hard to managed every quarter. I like their online management tool because it’s clear on most of what I need to do on it. However, it is not sleek and sometimes tricky to figure where to I need to go to resolve my concern.


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They have always been there to help me whether it is our home equity loan or with just a question about my accounts. All personnel welcome me. Rates on loans are comparable to every other bank. They have an 800 number to answer any questions during this pandemic.


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Customer service was excellent prior to Covid19 as all bankers and services were professional, polite, and efficient. Since banks are closed their services remain effective and efficient through online and drive-thru banking services.


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We have been long-time customers of US Bank and they have always given us first-rate, first-class service. Even though we live out of their banking market they are just a phone call away. Once purchased a new car out of state and the dealer called US Bank to see if the check was any good. USB's response was that any check I write is good! Deal closed.


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The US Bank has good customer service and if you bank with them on a regular basis the perks are good, the manager at the branch tries to go the extra mile, when looking for a loan or cashing international money,


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Great online customer service. Fraud services have helped me consistently each month for the last four or five fraud problems. US Bank is a good bank with individuals who care. I feel they can be trusted.


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No matter what problem, they are quick to help solve my problem. Always friendly and thoughtful. If they don't know the answer, which has never happened, they will work to find the solution. Love the online banking features.


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We were approved for a loan to pay off our Hyundai Finance lease, but Hyundai Finance lost our paperwork, then wrote off the car. Months later, we applied for a small loan, and were denied by this bank, even though they had direct knowledge of the mistake by Hyundai Finance. I wrote the CEO of U.S. BANK, told him the ONLY blight on our credit was Hyundai Finance, and he had a lackey contact me to say, that they knew the mistake was Hyundai Finance's error, but couldn't override the credit issue, because the law said the had to go by the credit bureau's records, not their own. A big fat lie!


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I've had accounts with US Bank for close to 30 years and have never had any kind of issue with them. Branches are close by and convenient. I really like the Internet banking feature as it's convenient and saves on stamps!


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Closed my account after I concerned with fraud dept these were not my deposit! I have direct deposit with my employer! They refused to answer! Left several messages no response from fraud dept! Very rude! US Bank will not open new account because of this!


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I have been with US Bank for going on 2 yrs maybe 3. From day one the moment I opened it was horrible. I put in money when I opened. Went to make a payment that day and my account was frozen. I called. They said I had to go back to the bank and unfreeze the account. Then I'm having issues with the app I was recommended to download to look at my available balance. Always an issue or discrepancy. I would be charged for overdraft fees when I never was in a neg even the day before and they would say it was posted at this time. I have a saving that had money and if I seen I was in the neg don't you think a logical person would transfer their money from the saving to the checking? I have money. Why wouldn't I do that if I seen I was neg. 


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I am/WAS a multiple account holder with US Bank - 2 checking accounts, 1-money market account, 1-credit card account, potential home mortgage account, 1-daughter checking account, 1-daughter savings account & 1-daughter credit card account. My problems have been mounting with US Bank: bad customer service, ridiculously long funds-holds on deposits, etc., etc. But recently I withdrew some money out of my money market account. US Bank wanted to know why I withdrew the money and I basically told them it was none of their business by saying the reason was personal. I guess they didn't like that answer so they closed all of my bank accounts and, in what I can only assume was just US Bank management being spiteful, they also closed my daughters account.


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I have my mortgage with US Bank, as it was auctioned by my first lender, so it wasn't my decision to deal with them. Due to the low interest rates, I got contact from a dozen of firms to start the refinance process, unfortunately I choose to go with US Bank, that was the worse decision that I have made. The process was full of mistakes, inaccurate information, and false promises. 


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Traded my leased car in April 24, 2000. US Bank and Honda dealer agreed on payoff but US Bank never processed check. US Bank then withdrew an extra payment from my account. It took until the end of May to satisfy US Bank after three payoff checks from Honda. Out of my extra payment US Bank withdrew, US Bank kept approximately $100 of my unauthorized payment for their trouble. After numerous calls and promises of callbacks, a rep for US Bank acknowledged shorting me the funds but could not explain why but they were sorry. This is from a customer since 1992.


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I have a very high credit score (had?) The first time I set up auto pay They called me on the due date and emailed me. I paid right away and asked to have the account information fixed as they said it was a system issue. Fast forward to June 1st. No email. No snail mail. No text. Just a vague 1800 started calling last week with with no voice mail with google saying possible spam number. I google it today, find out it's US bank, call them to find out I am 32 days past due on a balance when the money has just been sitting there for them to take.


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Turn and run from these people. They have class action suits against them. They are extremely deceptive. They try to trick you into paying higher interest rates and their systems are not current. They don't show charges on your bill that were made weeks prior then suddenly those charges show on your bill. I had a charge on my account that showed the refund of the item before it showed the charge and the item was purchased over two weeks ago. US Bank claims that's normal. I've never seen a credit card company do that before. The representative and managers come back with snarky, defensive comments to the customer when they are called out on their unethical practices and try to blame the vendors claiming that they aren't asking for the money in a timely manner. Right. If you look up US Bank class action suits, they have class action claims out there against them. Just turn and run. They are unethical.


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I don't know where start, internet site is horrible, you just activate the card and then system doesn't allow you to register yourself so you look for help. Contact us with no email, chat option, no phone connection and the page stay on one unresponsive after that. Well, you check, back of the card, phone number and you call, first message is "we have an extremely amount of phone calls, somebody will answer you soon", 1 hour later nobody, still the music. Was morning, called afternoon... same, next day same and so on. 


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We have been customers of US Bank since 1987. Their TV and Internet commercials state that they take care of their members first. However, when we needed them most they were not there for us. US Bank took almost 90 days instead of the required 30 to 45 days to resolve a debit card dispute. And, every time we contacted Customer Service we were told something different. I would recommend that you not use US Bank.


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This is the second time I’ve been charged an overdraft fee because I was told the mobile app isn’t accurate. I was told I needed to log in a certain way to see what the representative sees. It seems like they're taking advantage of people in there time of need. I have banked with this bank for over 10 years and never had a problem until two months ago.


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I just signed up for a new card a few weeks ago and based on my experience so far, I can't recommend US Bank and don't plan to stay with them long. First, the process is incredibly slow - it has been about two weeks since I applied, and ten days since I was approved, and I have still yet to receive my actual card. Furthermore, though they told me my credit score came up over 800, they approved me for the lowest credit limit I have ever been approved for in 25 years of using credit cards. 


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I've had a US Bank account since I was a teen and our first issue was when I was given full access at 18. They would not allow us to open a student checking, claiming my ID was not "able to be verified." None of it made sense, but we were able to open it after speaking to a branch manager. I've had 4 different debit cards since 2015 and the issue has never been resolved simply. I've had to file fraud reports myself, as US Bank never seems to monitor close enough for THEM to catch the fraud. I've had my card declined and locked from making standard purchases I make regularly. There doesn't seem to be any rhyme or reason to the card being locked out. 


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Trying to understand why it takes longer than two weeks to process a deposit from my employer to my card, and why the ball was dropped on providing the correct information to the customer which put me behind.


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I would rate no stars but couldn't do that, they cashed several checks for my payments - never late - then said it was in a "suspense" account. The suspense account kept losing money even though I kept adding to so to take it out of suspension all and all I've paid 4 months of late fees plus the $20 they said was what was missing to put it into suspend in the first place. Today I was sent a bill saying I owed late fees of dollar amounts already paid, when it wasn't late to begin with. So basically they want me to pay double late fees of 4 months when I was only 20 dollars difference in the first place. THEY ARE THIEVES... DO NOT USE THEM!!!


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My job was forced to close on March 16, since then Texas Workforce Commission has finally processed me, only problem: the card never came in the mail. TWC tells me I have to contact US Bank to reissue the card but no matter what time I call (3 am or 3 pm) or how many times I call (one day I tried 600 times, I was actually going for 500 but really what better with my time do I actually have?) I have been out of work for two months. My phone is shut off, I have no money at all, the bills keep coming, I face eviction next month.. And I have almost no food left. I'm 35, I have always provided for myself, I can't even begin to express how humiliating this has been and them never answering the phone makes it even worse.


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I was laid off due to covid 19 on march 23. Applied for unemployment. Was assure bank card would come.. 3 weeks later after hindered calls to us bank. I was told my funds were loaded onto an expired card from 5 yrs ago.. Date expired on card years ago.. Was told I would need a new card but I have to wait a week because they had an old address. They didnt get any information on where to send the card..


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I've had the misfortune of having what should have been an easy Credit Card Transaction turn into a NIGHTMARE. Being told 2 times in 24 to 48 hrs the fraud team would call me back and no response. I've been forced to reach out to the social media twitter team just to voice my feelings of being abandoned. I've been told the fraud team would reach out to me and then a superior would reach out to me, in both instances no calls after 24 to 48 hrs past. The response time is atrocious and close to being inept. It does not help either that their main way of confirming if you are the real account holder is by text and somehow their system internally determines YOUR CELL phone is suddenly a LAND LINE.


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Customer service rude. Never help with anything. I have some overcharge fees for purchases. I deposit money the same day. Never remove my charges. 36$ of 11. Not helping for small businesses of those hard times.


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With thousands of small businesses applying for the PPP loan it was great to know that US Bank was working 24/7 to help us out. US Bank - Temecula Parkway Branch, Angie ** was constantly following up with me to ensure all my questions are answered if I had any. Once the Sba approved our loan it took them only two days to finalize our documents and once I signed the paperwork US Bank dispersed the much needed money in our accounts within hours. We are so thankful.


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Last year I took out a construction loan for a project for my house. We were bounced around to more people than I could count. Their defined deliverables constantly changed throughout the process. The timeline to close the loan was more than 5 times what was originally discussed. Delayed construction multiple times. We were buttoned up and provided everything needed promptly. Terms of the loan changed at the 11th hour. Higher out of pocket, higher interest rate, and lower total funds available. Terrible experience. 


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In 2016 I closed a bank account at US bank. They were very reluctant to close it. Some of the charges were written off due to banking error. The credit card was paid in full and closed. Now a the present time, I have moved and I'm buying a home. I've applied for a bank account in my new city and have been denied. I just became aware that US Bank sent a report to Chex Systems which stated that I mismanaged my bank account. I've never have received any notice about an outstanding balance. It was never reported on my credit reports. They dropped my FISA score and they will provide with any accounting for it. I feel like I'm being extorted into paying off some phantom amount. I asked a rep at Chex Systems that I needed a guarantee in writing before I would consider paying off a phantom amount $281.00. He rudely informed me that I would have to take it up with US Bank.


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US Bank home equity line. I have home equity line with 0 balance. I don’t even use this account for this account. US Bank took home insurance for my house without informing me. I got a mail telling me I own them $380.62. I called them. They have no information when this insurance was purchase, what is my policy number, who is insurer. No information.


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US Bank does not allow you to register your card! Then when you give up after multiple times, you call! But they don’t answer! No message! No operator! No one or anything! YOU CAN NOT ACCESS YOUR MONEY! It’s a rip off!


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After my mother's death, USBank asked for documentation that was not required by law in order to redeem the Reward Dollars Available. This is not legal or ethical - these reward dollars were earned by my mother and owed to the heirs. Each time I called in order to get a status update, I was told that an additional document was required.


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I purchase my own Flood Insurance through my Homeowners Association but every year despite hours and hours of efforts by myself and my insurance agency US Bank will still purchase Flood for me and add approximately $1500 to my escrow until I can get it removed. They have even kept money for greater than 1 year several years ago while I was trying to work out the issue. 


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US Bank Reliacard is a sham, we probably pay millions in tax dollars. Glad I only lost $800 of my UI pay through them... I have called a few times, spent 10 hours on hold they never answer, I have been on hold since YESTERDAY trying to get through. Last call I waited two hours, they said the system was down, I should call back in an hour. Constantly get disconnected while waiting. Their hold line has no music so you don't even know you're on hold. US Bank will not help with issues related to Reliacard accounts (unemployment) even though they underwrite it. So good luck if you need any help. I will never use US Bank for ANY services.


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Points expire. They don't back up their rewards certificates. Customer service was completely useless. They didn't really seem to care that I wanted to cancel after being a cardholder since it was a Delta Airlines card several years earlier. So I cancelled.


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I fell behind on my mortgage a few years back and when I had all the money together (3 months) I offered to pay everything in one lump sum and they said it was too late and would not take payment. After some time went by trying to negotiate they started foreclosure proceeding and I was forced to file for bankruptcy in order to save my home.


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Coronavirus. I’m a disabled veteran and called US Bank to see if they would/could do something in these trying times. When other mortgage companies are agreeing to deferments, us bank will only do a forbearance. Really?! That does nothing for no one. Having to pay the money back at the end of the 90 days helps no one. Bailed out by our government and our tax money, but can’t help us out in times of need! I will refi with another company ASAP!


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Somehow a credit card was issued and activated even though we never applied for it. I called the fraud department to make them aware of the fraudulently issued card. However, since I have no relationship with US Bank, I am not willing to give them any additional personal information than what they may already know. The first time I called (I was transferred to a 3rd person to get to the "right" person), we were at an impasse so the call ended. I decided I wanted to try again. This time, I was transferred to a 5th person to get to the "right" person. We got past the fact I did not want to provide additional information, but I wanted the person to deal with me. 


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US Bank, Where is your heart? The world is in an unstable state and families are stressed over their own personal situations. Almost every company under the heavens has reached out and provided/offered deferral options to its loan customers. After a 3 hours wait phone call, I was notified that all you could offer us was a forbearance option up to 6 months. The operator explained the full payment would then be expected at that time. If we dont have the money now, how in the world are you thinking we could come up with the 6 full payments. Im very disappointed in your company, and will be seeking a new mortgage lender once I get on my feet after losing my job due to COVID 19. Be ashamed.


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I have used this bank for 15 years. I've never had an account problem. I've had savings, checking, mortgage and car loans with them. They are easy to talk with. You can chat online or call. They have great service. I just wish they were in Texas, as I moved here.


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They would rather lose a customer after at least 10 years over a 100.00. I tried to work it out with them but they insist that they will not help out and remove the fee they put on my checking account. I guess I close my accounts and move on.


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****NEVER TRANSACT WITH US BANK FOR LEASING A VEHICLE**** The worst bank to transact with for buying out the lease of vehicle. I got into a lease agreement for my Ford F150 in 2017 with US bank. I made all the payments and the lease ended in Jan 2020. After that I purchased the truck from them. I applied for an auto loan to my credit union and they sent the check to US Bank. First US bank acknowledged that they received the check and everything is good. 


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I got this card trying to rebuild my credit. Never miss a payment. My credit good. Went in to lower my interest. They had a deal for 2.99. They turned me down because they rather keep me at 24.99. Instead of help a loyal bank account holder. I feel they are not being like say to help their community. They are just trying to make money off of the less fortunate.


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I called US Bank back in the beginning of February 2020 for a document that would allow me to get a duplicate registration card. The bank sends a letter for the wrong car. The beginning of March 2020, I call the bank to request the same letter again. March 19th, I still don't have the letter which the bank representative stated that she would put a rush on. They have no problem cashing my check every month.


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U.S. Bank is using the Covid-19 situation as an excuse to lure in new customers to open new accounts. I've had U.S. Bank Visa and MasterCard for over 25 years. U.S. Bank just sent me an email inviting me to discuss solutions for hardships caused by COVID-19 fallout. They offered 0% APR on a Platinum Visa (which I have) for 20 billing cycles. When I tried to use it to transfer a small balance from the MasterCard to pay it off slower and without accruing interest, it turned out to be a promotional offer available only to new accounts. To existing longtime customers? No help at all. Good time for profiteering, U.S. Bank!


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Returned the vehicle that I was leasing which I was appalled when I received the final bill. I was charged wear and tear on tires which were only 6 months old. They charged an exorbitant price for the wear and tear which was more than 3x the lease payment. I tried numerous times to settle a fair settlement which they refused. I would highly discourage anyone who may be considering leasing with this company.


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I had a joint account with my ex husband for 15 years. I left when we separated. 2 years later I opened up a new account and put all my money in it. Within 2 days I discovered they closed my account and would not give me a reason. I am still waiting on answers. I had no access to my money which caused me to be late on rent and other bills. I was diagnosed with influenza the same day and could not get my medicine. They informed me they would send me a cashier's check. When I verified when and where it would be sent, I discovered they had all my old address information in California on my account. I'm now in Missouri! They also sent emails to my ex husband about my new account. I was distraught and felt victimized. It's been 2 weeks and I have not received my money or any answers. I had to borrow money just to buy groceries, gas and get my medicine. I'm late on several bills. It is beyond disbelief that a bank could and would do this to someone.


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Wish I did not have a mortgage, but I have and they have been great. They are always available when I call and I have my Real Estate Taxes and my insurance escrowed with them. This was I am paying monthly instead of once a year.


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Wasted my time for over a week and ultimately did not solve the issue I was calling for. I had two car loans that were paid in full. One early and one on time. They sent me the loan release for one of my loans and not the other. I went to sell one of my vehicles and US Bank assured me that the would send it to me in three business days. They never sent it! When I inquired, I was given the run around.. I asked to speak to managers and the employees would not give out names of their mangers until I insisted. They had to be asked no less than six times. Ultimately after 8 days of daily follow up; Manager Nancy informed me that they would not send me my loan release paperwork. Nancy of course refused to provide her last name.. Do not ever do business with this Bank! They are an absolute horror from a customer point of view. I will be following up but wanted anyone else who was considering doing business with US Bank to seriously reconsider!


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I have nothing but great things to say about US Bank home mortgage. I am satisfied with the customer service I have received and my mortgage as a whole. I had no problems refinancing from another company in which I had an arm rate to a fixed rate with US Bank.


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Please heed my words and do not open anything with this bank or you will regret it. Here’s my story and honestly told: I have two checking accounts and two credit cards with US Bank and until I made my first “check” deposit using the mobile app, I did not have any issues with them. Given I only use the checking accounts as my personal spending accounts since this bank is not local for me. My main accounts I have are elsewhere, but I wanted to test the limits of this bank since I was considering them for a prospect mortgage.


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Loan servicers Litton Loan, Ocwen, and now PHH have serviced my mortgage for years. US Bank holds the mortgage. None of the above can explain a $72,513 addition to my mortgage calling it a "Deferred Principal Balance". Been trying for over 8 years now to get an explanation... NOTHING!! After paying on this place for 24 years on a $95K original balance, they have me owing $159K, obviously this doesn't make sense!!!


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I’ve been banking corporate and private for over 6 years with this awesome bank: US Bank!! Amazing services, the best customer service and I’ve had a lot of money in the past and now that I’m retired on a low fixed income - this bank shows me a touch of humanity as needed in overdrafts. They back out fees constantly wherever they can to help me... and with high balances or low they treat me equally and with respect! Excellent management style - very human... I recommend this bank to everyone. The easiest most efficient latest technology and totally safe! You must become a customer. You will love the experience! Best bank ever!!!!


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I did not choose this lender, apparently my loan was sold to them. I’ve tried changing my name and they won’t get it done. I tried refinancing and they wouldn’t do it until the bankruptcy court changed some things. My home wasn’t even in the bankruptcy because I wasn’t behind on payments. They don’t respond to emails and customer service is never helpful when they answer. Usually I’m on hold and they hang up!


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We had a very good experience. Their customer service department was very helpful and able to answer all our questions. The interest rate was very low. Which in turn made our payments lowers. We also had automatic draft, which made it a no hassle payment each month.


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I have been having so many issues with the banking app and calculated my available balance. I speak to someone over the phone, they see the discrepancy but do not want to admit. You call and they make it seem like you are the one making up the situation but if there was no fault why refund 7 overdraft fees!! This has happened 3 times! Then I go to the Branch on Madison in Oak Park like I was advised to do over the phone so I can show what I am seeing on my app versus what is seen by the bank. The guy literally stared, yawned a few times.


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Deposited a $5,008 check. They put a hold on it and told me the only way to remove the 7 day hold was to contact my original branch that is nowhere near where I live anymore. No big deal as I was able to make call instead of driving. The banker I've known for 16 years (I'm 34) was very rude and acted if the check was fake! It was from my employer and was printed using a company logo etc. She insinuated it was fake because the font looked funny but wouldn't just say it? It is and was a legit check. I've had my home mortgage and an auto loan through them! Not to mention multiple credit cards and my inheritance goes to them.


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Every time I am unsatisfied with the customer service I get at US Bank. Usually I need to return to solve more issues. They are providing wrong recommendations and providing me with wrong information, it happened multiple times. Twice I came in the teller was sick and she was coughing all the time. Will definitely switch to another bank, what US Bank offers is very bad service.


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I paid my boat off early. Thought it was paid off and 3 times received a small interest charge. The last time I overpaid just so it would hopefully be paid off. I called to see where my title was over 2 months later. I was informed there was a $75.00 early payment penalty never received a bill for the penalty. It is not the money I am worried about. It is the inconvenience that gets to me. Please do yourself a favor find another bank or lender. I will go out my way not to use them.


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I have never had such a pitiful experience with a lender as far as online or customer service. I've had an auto loan with US Bank for 8 months. I've tried repeatedly to set up auto pay, but it keeps giving me an error notice. When I call, I can't get an answer as to why even after being transferred several times. When I do a manual payment, it will not store my external account information. I have to type it in every single month. For 3 months during this time, I have made a manual payment, see it completed on the screen, only to log in and it not show. No explanation as to why, not sure if I should wait in case it's just a glitch in the system or risk re-entering the information and having a double payment issue.


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First off, this Consumer Affairs website needs to change the "Pros & Cons" for U.S. Bank. This bank no longer gives its customers free checking. Only upon signup are the first set of checks free. What U.S. Bank offered military veterans was free checking and free shipping of those checks, for life. But, without notifying its customers, U.S. Bank changed its policy and now charges veterans an outrageous shipping fee and a 50% charge for checks. How's that for a bank's customers???? Does anyone want to do business with an organization which doesn't notify customers of changes???? 


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This are just some highlights of the bevy of truly disrespectful, fraudulent interactions I've had with US Bank: Horrid Experience #1: When my then 94-year-old mother broke her hip and had a stroke, I took over as her POA. In managing her affairs, I had to have Amazon deliver to her home. US Bank reported me to Social Services for Elder Abuse! I was able to send the investigator all the Amazon purchase history to clear my name.


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5 phone calls and an investigation later I am being charged 4 separate times for a 2 night stay at a local hotel. I am/was disputing ONE actual night of the THREE they charged me for (the other random $7 charge by said hotel was for ??) The way this was all handled AFTER the investigation was done was ridiculous and uncalled for, and as the guy before me stated the reps spoke to me VERY condescendingly as well! I have in US BANK black and white charges made by said hotel on two separate venues as well as confirmation numbers from the booking site yet ME the PAYING CUSTOMER gets screwed over. Well let MY VOICE be heard!! FIRST DISPUTE EVER for $70.00.


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I have several complaints. I have been with this bank for years. Recent dealings tell me this bank is getting worse. My wife passed and I was told to sign any checks made to both of us with my name and spouse deceased by US Bank employees. A while later I was told they could not accept the checks signed that way. A year later my dad passed and my mom wanted me to have access to her account. After one hour of paperwork US Bank had me deceased and revived my dad. Another half hour of paperwork to fix it. One year later US Bank reported me deceased. My credit was ruined and all my bills were not being paid. They admitted to the error and apologized.


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This should have been a very simple thing. Some weeks ago, one or two, U.S. Bank anti fraud department detected what it thought was fraud on my account. It did not call me or send anything in the mail. They waited until I called in for another purpose, inquiring about how to establish an FBO account, and sent me over to the fraud people. This fraud section, from the way they treat customers first of all, must run the entire planet and be all-powerful. They are beholden to no one and respectful to none. Second, they obviously don't need any customers. I've never been more officiously and disrespectfully treated by a bank. Ever. And I don't think I've been much more rudely treated by any customer driven organization's phone staff. 


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My husband and I have had a home loan through US Bank for many years without problems. We have doubled our payments and figured we had a little less than two more years to go on the loan. Last month we received a letter in the mail from another company stating that they had acquired our loan. The letter did not look legitimate, so my husband took the letter to the bank (US Bank). The people there agreed that it didn’t look right, so they gave him a number to call. The employee on the phone told my husband that US Bank never sells their loans, and the letter was a scam and to disregard it. 


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I have set up construction loans in the past so I have some experience with the process. This bank was recommended to me by the builder so I went with them thinking it would expedite the process. WRONG. It has been a nightmare. DO NOT use this bank. They encourage you to set up a checking account with them but then refuse to allow you to pay payments online. They will only accept a check sent by mail. This is absolutely insane when their process date is the 20th of the month and due date is the 1st they are setting you up to be late (relying on postal service to get mail across the U.S. in a 10 day turnaround is setting you up for late payments). Never again will I do business with this bank, beware.


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The New York Times writer, Nicholas Kristof wrote that a woman named James was fired for helping a stranded customer get home on Christmas Eve. The CEO, Mr. CEO refused to change the drastic firing. I have two accounts. I am going to end the relationship as soon as possible.


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I had been a US Bank customer my entire life. I did not have any problems with them for the longest time. Recently, due to fraud protection, my debit card gets declined every so often. Each time I have to call customer service and request a transaction go through. I don't remember agreeing to that decrease in the autonomy I have over the money I earn. They have declined transactions to my phone bill, my Google business, and other purchases from legitimate merchants. These declined transactions are not predictable, they ruin my reputation, and they interfere with my standard of living. 


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US Bank's Elan Financial Services is a horrible credit card vendor with even worse customer support. Go to https://www.elanfinancialservices.com/credit-card/index.html "Contact Us" and notice "The contact form below is NOT intended for existing customers.." After disputing a charge you are locked out of providing additional information and you will receive a form letter (via USPS!) to fill out. Dispute manager make feeble attempts to contact you after leaving countless messages for them. What a disgrace. Run, run, run from ANY card serviced by these despicable hacks. I am embarrassed to have the Fidelity Visa Card. Avoid Elan Financial Services if you value your money.


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This bank is technically way behind the curve. I am stuck with a "Access Online" Corporate Credit Card from my company and something as simple as a Payment button is buried behind multiple menus. They also cannot provide any solid data for any outstanding items only to say $*** is owed. When I asked why they buried the payment button, the customer friendly reply is "Because This Is How We Do It". They don't allow scheduling payments as every other bank and credit card I use does. I recommend staying well clear of this poorly operated bank. Business owners-please don't burden your employees with this poor customer service bank.


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I have been made aware of the firing of Ms. ** for helping a customer in distress. While the company should have basic rules in place, the bank's lack of common sense in this scenario is very disturbing. Ms ** should have been lauded for going out of her way to help a customer who was temporarily stranded. I have advised people I know who have accounts with US bank to close them immediately. Let this serve as warning to bank management going forward.


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I had an escrow account with this bank for my home mortgage, the money that they collected was held hostage and so far I've made 6 calls with the escrow dept trying to get it back. My account was paid off as I refinanced with another lender and I still have not gotten the money back, it has been 3 months. STAY AWAY FROM THE BANK.


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Horrible customer service, they can care less about if you are a customer or not. Promised a call back which has yet to happen. I will be looking to bank elsewhere. Customer Services skills could use another training and strongly recommend your staff try showing empathy every once in awhile.


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Applied for their credit card because of the sign in offer they had. Spent over $5000.00 the first time and when the bill came they received my payment one day late and they charged $83.60 late fee. So much for "customer service".


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Recent news about US Bank firing a Good Samaritan who helped a customer on Christmas Eve sounds like a very fitting example of the company culture of this organization. Fire the good employees and keep the rest. I fired this bank awhile ago. Somehow they make Wells Fargo and Chase seem tolerable. It would be hard to do worse if they tried. Their rigid rules make little sense and the disregard for the value of time makes it a very poor choice for business banking. Let's face it, time is money - and this bank will waste your time every time you have to deal with them.


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I represent a client that wanted to have their escrow account waived with US Bank. The bank waived the escrow but wanted to charge of fee over $900 to do so. This client has always had their payments debited automatically so there has never been a late fee. Their loan-to-value ratio is less than 20%, meaning they have over 80% equity in the home. First we were told the state of Iowa required every borrower to have an escrow account - bold face lie since they were obviously willing to waive it for the fee. Then we were told even a manager couldn't waive the fee. This loan was sold to US Bank and there are no fee disclosures indicating this could happen. What a disgrace this bank is!


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I did not receive my first car loan invoice. Their Costumer Service representative told me it sometimes happens with new loans and I should just pay the next installment double, which I did. Nevertheless they forwarded a late payment notice to Consumer Reporting Agencies against me. They explained that since I agreed in the small print of the original contract to pay a Monthly fee, even without receiving a 'courtesy invoice' I should have been alert and payed on my own! That is not reasonable.


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I just tried to make a mobile paycheck deposit, as I always do, and US Bank would not allow me to make the deposit. After repeating my story to a few people (frustrating) I was told that I could not make a deposit until the next day, as my daughter's account (which is tied to mine) had been low on cash. She deposited her check yesterday. I think it is totally insane that a bank will not let you deposit money in your account because another account is low on cash. How stupid is that? Especially since I already have a lot of money in my account. I just don't understand.


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In comparison to other major banks, US Bank has very unfair overdraft fees. They will charge you an overdraft fee within an hour of your account overdrawing. In addition to not giving you an opportunity to pay back your overdraft fee, they also will never provide any kind of refund on the overdraft fee (this is extremely different from Wells Fargo and other major banks). Most of my experiences with their customer service have been negative - they are rude and condescending. Quickly closed my account with them. Absolutely not worth it.


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Our nonprofit inherited our US Bank relationship from a 2008 takeover of a wonderful Chicago based community bank that held all of our accounts. Even beyond the exorbitant fees for "services", they have shown us all the worst of corporate practices. First, they kept charging for "reserve line" fees even after we closed several business accounts, and then promptly sold that "debt" to collection agencies. Next, after running two million dollars through our business accounts in one year we could to even "qualify" for a seventeen thousand dollar transport van financing and had to go elsewhere. Next, we sold a six unit building to payoff a $202 mortgage balance, and US Bank "cross collateralized" the payoff with a $42 thousand smaller mortgage on another property and demanded we pay an arbitrary $10 thousand on the principal of the second property from the proceeds of the sale. Huh? 


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Pick a different bank!! "On Dec. 23, Emily **, a senior banker at a U.S. Bank call center in Portland, said she spent more than an hour trying to help Eugenio, a bank customer whose paycheck from a new job had been placed on hold. The hold meant he couldn’t access the funds – just over $1,000 – and was essentially broke before Christmas." She was fired for meeting him at a gas station and giving him $20 of her own money.


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My account was always paid on time for as long as had card for 3 yrs time until was laid off and fell behind on payments. Was called. Offered a 3 month auto draft payment plan. Second chance to restart my account. After the 3 months found out the representative lied and my account would not be reopened. He proceeded to tell me to make the next payment of $242 on time and keep paying until your balance is at zero. I was confused as to why would US Bank have reps calling and lying making promises that aren't true to squeeze money out of someone.


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Loan holders making extra payments from an external bank are unable to do so. This service has been down for a week. They don't even have a targeted fix date, claim "software developers" are "working hard" to fix the issue. I will never accept a car loan from this bank again.


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You can virtually sign up for any product through USBANK website and E-Sign no problem. However, when it comes to firing a financial adviser you have to sign all sorts of forms and mail them to St. Paul, Minnesota which takes weeks to process. Basically if you want to cancel out of a particular product there is no E-Signing. It's all paper-trail. Ridiculous. I fired the entire wealth management team working for me once one of them started ramming Class A funds like American Growth (AGTHX) down my throat. Slimy-snakes aren't looking out for your financial interests even though they say they are. Don't even get me started on their fees...


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My elderly partner is totally disabled with PTSD & spinal stenosis. He hasn't been using his bank accounts very often for about a 1.5 years. Out of food, he signed up for a free trial of grocery delivery. He spent 3 hours trying to place an order but it wouldn't go through. As his partner, I called the store & they tried everything to try to place the order but it still couldn't be processed. They said it must be the bank.


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Every time I had to deal with customer service online was a disaster; always in a hurry, they were not helpful, no options given or offered to solve the issue and that is why I am going to leave this bank. I do not recommend to have to deal with this bank.


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This email is to provide feedback regarding a recent mortgage refinance application process. Taylor ** and Rose ** (?) were the ones handling my application and it was perhaps the most disheartening experience I have had in a long time. Taylor's customer service skills were non-existent; I had to initiate 95% of the communications to find out what was required for the application process and for updates on the status of the application. Along with those communications, there were significant delays in response time (average 2 days at a time), and required me to follow up just to hear back. I understand my application was not the easiest to work through, but there was no courtesy extended to explain the challenges and no options were explored to see what could be done for a refinance application to work. 


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One-sided dispute process. They do NOT resolve issues and transfer you around and disconnect you. There is no Supervisor to resolve on one call either. They do not call back. They write an unprofessional letter from the Office of the President signed by a one name Mickey without any contact info. They uphold fraudulent bogus charges by a merchant claiming to have done work they did not do. Even when I provided proof of what work was to be done and it wasn't done they wanted me to go through an ordeal to prove the work wasn't done. I am handicapped and wanted to provide them a number to call to a similar merchant hired to do the work over and they refused to take down the name and number.. Seems like they don't care to resolve issues. They should not be in business!


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This bank is very sneaky and unprofessional! I had an emergency and had to overdraft to get my heater fixed and they charged me $108 in fees!! Then when I called in they said “these fees were explained to you and you agreed to let US Bank Charge you whatever fees we so decide”. No I absolutely wasn’t explained that! Because I wouldn’t have been okay with that. I’ve never overdrafted before and then you guys do this? I’m a veteran and don’t get paid much and you guys took all you could from me.. I will be switching banks!!!


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Had a debit taken out of my account with no explanation. That was not a transaction I made. Sent email asking what this was & they replied saying it was for a transaction that happened ten days earlier but did not get deducted from my account. No big deal but thought they should of sent an explanation before deducting or same day. Also no apology in explanation. But icing on the cake was they wrote me joke in the email reply. "What do you call a snowman with a six pack? An Ab-dominal Snowman!" Really don't want to receive jokes in an email inquiring about my account from a company that handles a large sum of my money & continues to make errors as this is not the first time.


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Worst company ever! Super corrupt, they changed their fax machine without calling or emailing me or my home insurance company to let us know to renew the policy at their new fax number. Several customer service reps (alex, allen, and supervisor liana) were extremely rude. All told me that they don't call or email in situations like this. They send 2 letters in the mail notifying me. I never received those letters and mind you I do receive all my statements through mail and I review them all thoroughly.


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I've been using U.S Bank for over 10 years unfortunately. There seems to never be a bank reasonably close to any shopping centers other than your rare King Soopers U.S Bank and there are no atms around town to use. Calling customer service is like talking to a wall, they don’t know what they are doing or how to answer slightly technical questions about what’s going on with my money. Somehow my account is being overdrafted and I have no idea when or why which is exactly the same thing US bank tells me. Great. It’s funny because when I need gas or food I can’t overdraft my account but as soon as I start making money magically my account is overdrafted everyday with no warning or reason anyone can give me. Horrible customer service, sparse location/atm, shady penalties for magical overdrafts nobody can explain. I’m done with U.S. bank! Leaving 25 cents in my account and going to a different bank.


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I have been with US Bank for my home mortgage for approximately 20 years and have never been late with my payment, after my divorce I wanted to refinance my home which is more than halfway paid off to reduce my payment, my credit is high enough, I pay all my stuff on time, my income is high enough and I was just within the three-year cut off for income changing. 


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My parents have banked at the same small town US Bank branch since 1970. Staff knew my dad by name and also knew my parents outside of work. My dad passed away three years ago and my mom and I needed help depositing a decent sum of money from my dad’s trust to my mom’s account. Horrible customer service. One teller at noon with a line of people 5 deep. After waiting 15 minutes we were directed to a personal banker to help us. Jason made us feel that we were an inconvenience to him and extremely reluctant to help. Issue went unresolved. Time to look for a locally owned bank.


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I have money automatically deducted from my account for a place I do business with. That place has been hacked 4x and my account overcharged. I have contacted the fraud department twice (the first person I spoke with at the 800# said it wasn’t necessary) and none recommended closing my debit card. I had to go into the bank the last time to close it and, even though the authorization was pending and they had told me they would not approve these again, I have to wait until it clears to dispute it. And yes, I have to call them again. In the meantime, no money for another week. I have been a customer for over 40 years with this bank and the complete disregard with which they have treated me repeatedly is really disturbing for a business. I absolutely do not recommend this bank to anyone new.


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Absolutely do NOT apply for loans or credit cards with US Bank. They will hit you with the pre-approval message, you'll apply... Then that's when the fun starts. They do TWO hard inquiries. One AFTER you're "accepted." THEN you'll get a letter in the mail saying you don't qualify because of too many hard inquiries. THEY WERE ALL WITH US BANK. I was actually thinking of refinancing my car through them, but they have lost my trust as a customer and I will be finding another bank. The credit card even shows up on my account. I would paste it, but the app won't allow it.


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Had no problem getting a loan. I have great credit and always paid on time. I had accident in Sept and my insurance totaled my car. Fighting insurance to get a correct value on my car took 3 months. I am "required" per US Bank contract to pay my monthly installment while waiting for my settlement. What US Bank will NOT TELL YOU is they will TAKE any payments you make since your accident date and NOT apply them to your loan balance. They require a payoff from me using the Sept 2019 day and they take this out of my settlement check. I get verbal 'promise' that they will send me those installment payments back, AFTER my insurance check to them clears they refuse to put it in writing!


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US Bank has this thing where they do not mail you a statement or 2, then charge you a late fee and interest charges. Then you call and explain to them, and they may or may not give you a credit then do the same thing again. That's what happened to me. However, this time, when I called about the late fee and finance charges, I told them to tell me remaining balance, which I will pay off and then close the account. They did. They told me the balance and I paid it.


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I've been a customer with U.S. Bank for many years. Always great service locally. Unfortunately cannot reach loan officer who they provided to me from out of state as local branch doesn't offer mortgage service. No calls, no emails, no contact. How did the person digitally sign for my loan but never respond after that? Needless to say I found a home, had u.s bank pre-approval letter, but process to buy wasn't possible since U.S. bank was not responding. Fortunately a local town specific bank got me approved same day on the phone. The bank was happy to have me as they mentioned how could they not follow up with excellent credit and income for house that fits my well within budget and being a long time customer.


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It was good the 1st week of being a new customer at US Bank. Then I made a mobile deposit for $250 that was a gift from grandpa for Xmas. Received email that it was accepted. Of course I knew it would take a few days to clear. But this is what US Bank did instead. They locked my account completely up. I couldn't log in on a pc or the app on my phone. I couldn't even call to get a balance from the automated system. I couldn't buy gas for the car that morning. 


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My main problem with the Dispute Department at US Bank is that I felt something was fishy in how a dispute was declined. When I kept pressing, they made it sound "possible, but not promised" that if I went through some hoops, they "might" approve part, but not all, of the dispute. What is fishy here is that both the male who handled the case and also his department supervisors seemed to have some sort of particular bias which was hard to pinpoint but was felt. I felt there was no empathy or real connection with my situation and that the blanket "no" was something beyond just procedures and rules.


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Don't ever go with US Bank. If you are a customer who has never been late on a payment and you request a skip a payment forget it. They do not care about their customers and they will not work with you. They would rather see you go through a hardship and let you do a skip a payment for one month. The only thing I can say with this bank is to run as far away from it as you can. As soon as I can I will be leaving it. They should not even be in business.


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Customer service continually makes mistakes on several occasions giving out wrong information. Customer service has a poor attitude and not into customer service. You were on hold for 15 minutes when you call in. They show disinterest on the phone and going the extra mile. They are combative and confrontational. Upper management should do something about this.


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I needed to increase my credit score so I could refinance my house. I was paying my credit cards down to below 30%. I had already paid more than the minimum payment for October. November 4th I paid 7k. December 2nd they reduced my credit by half saying I missed my payment. They said the computer applied it to October instead of November and offered no help. This Bank has no human touch. Don’t use these guys.


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Doesnt matter which branch, what time of the day or week, service is horrendous. Simple transactions take 10 minutes. Forget the drive-up windows, dont waste your time or pack a lunch to eat while you sit in your car wasting gasoline. US Bank has laid off a bunch of tellers also which makes things even worse. Put your money someplace else, US Bank has forgotten the concept of service to all but its largest depositors. Lousy, lousy, lousy service.


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I was traveling overseas and because of multiple logins to the account in different areas, my account was disabled. It took over two hours to get ahold of somebody to enable it again - 5 phone call later... Credit card companies will send you an alert that you respond to. Not USBank. They just lock the account. Being a bank this size, you think there could be more than one person that could handle my situation, as I assume it happens all of the time. Not very impressed with US Bank. My Credit Union is much more responsive and it is indeed the better choice.


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US Bank is by far the worst banking experience I have ever had. I can call about the same issue 5 different time and get 5 different answers. No one has any ideas what is going on or takes initiative to help you. Their goal is to get you off the phone as quick as possible and be done. Issues I have had...


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I had US Bank for some time now. But as of last week Nov, 27 2019 refinanced with a different company. They said for me to call US Bank and cancel my December payment as because of my refinance. So I called and the lady on the line said, "no money will come out in December" ... Well today December 2 I checked my bank statement and there it is, a withdraw from US Bank. Now either the woman was lying to me. Or she hasn't a clue on what she is doing.


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I was the victim of fraudulent activity on my checking account and first of all, was not alerted by US Bank that there were 6 ATM charges within 3 days in a completely different state. Long story short, it took nearly 30 days for me to receive credit for the fraudulent charges, after many phone calls to customer Service representatives that incorrectly recorded the fraud claims, told me that they sent me documentation which later was verified that they did not, and spoke to over 5 US Bank employees that simply had no idea what they were doing. I would recommend NEVER using US Bank. PS. They charge you fees for pretty much every activity that takes place on your account.


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Terrible customer service in trying to get a final payment refunded to me which they took out after I traded the vehicle in. Have continually lied and made up stories about when I will receive this money back. Have been given three different check issue dates and all correspond with my inquiry phone call date. Ridiculous wait times on phone each time, no return calls as promised as well as condescending attitude from management. I would not recommend this bank to anyone. In reading many of the other reviews on here, I am sure that I am not alone. Do yourself a favor and look elsewhere for your banking needs.


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Do not get a mortgage through this bank! It has been a nightmare from day one. I fell behind one payment due to a divorce. I get paid every 2 weeks. I was going through a hardship, but would recover, I always do. I explained this to them and they stated they would notate the account. They keep harassing me. They call me twice a day, every day. I cannot answer my cell phone at work at any given moment so they call my WORK phone. I finally talk to a rep and she asks me the same questions, I have to explain the whole situation again for the 3rd time because she stated she doesn't see any notations on my account. Now they are sending me foreclosure notices. This has all happened within 3 weeks. AND I receive 2 statements a month. 


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In 2016, I opened a deposit certificate for 5 years at a US Bank in Chicago. In June 2019 I left the USA on business. After returning to the USA in November 2019, I read a letter received from the US Bank that I should sign the attached note within a month and send it to the bank. In November 2019, I took the note to the bank, but my certificates for several hundred thousand dollars were closed in September and the money was sent to Illinois as having no owner. I stayed with certificates whose end is to be 2021 but I don't have a dollar in the bank anymore. I have to look for this money on my own, the bank does not help me despite the fact that I have valid certificates until 2021. The bank decided that there was no activity on the certificate quickly they closed. From the certificate of deposit I could not withdraw or add deposit. So what activity could I do. They don't know that either.


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A disposition fee is paid when you don't release a vehicle. I released a new Jeep Grand Cherokee. I am still paying a disposition fee as Jeep financed the vehicle initially through US Bank and now the financing is through Chrysler Capital. As a consumer, I had no way of avoiding this fee which was intended for individual who don't release and I did. This is an unethical business practice.


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I have been with US Bank for over 40 years with another name. They gave me good credit line. But their app and online never works and their customer service techs are not trained to troubleshoot so all they say is "I don't know". I have received alarming statements with incorrect information and they make too many mistakes. On top of it there are the rudest operators that act like they are doing you a favor when you try to report an issue. The bankers have been nice, but with so many of the banks closing, why would anyone trust their money with a bank so ill equipped and without anything working. I feel safer going with a well known bank, that everyone else uses too. I will probably ruin my credit moving everything to another bank, but I will sleep at night knowing it's safe.


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I recently refinanced with US Bank and was told I would receive the escrow from my old mortgage in a check. They told me the amount - a little over 4K. The refinance took almost 2 months due to the loan officer being on vacation and then the underwriters being backlogged. (This is what they told me). When the notary came to my home for closing. She reiterated they would send a check for the old escrow funds. Fast forward - after Never getting the new mortgage payment information or the escrow check I called. The loan officer said he had no idea their practice was to take the escrow money and put it toward the new loan instead of dispersement. He was very surprised, as was the woman I spoke with in the escrow department. 


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Do not bank here. My experience was that this bank put a "fraud alert" on my account and shut it down after transferring money from my bank from out of state. I received no phone call, text, or email stating that this happened. I got a snail mail letter 5 days later. In the meantime I had no access to my money. In the meantime I had to get to that money in time for closing on real estate. The only way to do so was to wire transfer that money to my son's account (at the same bank) and pay $30 on my side and $10 on his side. The bank refused to cover the cost for wiring/receiving these funds. While I was sitting back at my old residence, out of state, they said, "go to a branch to take care of this"... And the closest branch to me is 3.5 hours away. Although it being the bank's fault, the only way for me to obtain access to my money was to pay $40 in wiring fees. First US Bank branch I see, I am pulling my money out!


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Just got off the phone with an representative from US Bank. She was full of contradictions, and sarcasm. I requested a simple change to how my name appears on the card. I wanted my first name initialized and my full middle name put on the card face. She proceeded to tell me that that was not my legal name. They would only be able to make changes with a legal name change form. I explained I have not legally change my name. It is exactly the same. I just use my middle name on a day to day, and I would like it placed on my card. She continued to tell me that this is a not my legal name over and over. Hmmm! My legal name? My legal name is not a middle initial, and that is on my card! I will transfer this balance and close this account. Horrible bank.


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Just got off the phone with an representative from US Bank. He was full of contradictions, how U cannot tell me how is 280 dollars is missing from my account, and U have the nerve to tell me to go to my online account but yet you tell me, that you all system is different....State scam artists.... Horrible bank.


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This bank’s customer service department ruined my credit. Don’t trust this bank with your credit. They seriously have no empathy for people & will take all the money they can get from you by twisting their policy. I had a dispute with them for months talking to multiple supervisors who all told me different information.... Now I’m in lots of debt because they don’t know how to treat me with respect, know their policies, and be honest with me. This bank is full of a bunch of crooks.


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I am giving 1 star only because a negative star rating is not available. I called US Bank at 11 asking if I could have a document notarized in about an hour. I was told it would be better to come at 1. I went to the bank after 1 and was told they only notarize for account holders. I stated to the notary I had called and asked about this service and was not advised of this. His response was that when people call they assume they are account holders. They made an already stressful situation worse. I had a limited amount of time to complete this task, which is why I called to make sure they would be able to help. I called another bank and asked for a notary service and was told "if you have an account with us". If you limit this service that should be part of the questions asked.


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We have a RV loan with US Bank and been pushing payments automatically via Wells Fargo for 2 1/2 years. Last Spring for some reason one payment was rejected and we quickly (days) issued another payment. US Bank posted the non-payment on our credit record (FYI we both have over 825 credit scores). It took over four months to get this removed.


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I was a customer with this financial institution through attrition. My previous bank (Charter One) and before them (St. Paul FSB) were housed in the same facility in my town for 22 years. From day one of US Bank takeover, I was not satisfied with the limited services, always long lines, short tempered tellers, etc so I performed most of my transactions via atm or drive through if it was an emergency. Lobby service was less than desired. I stayed because of the proximity of locations to my clients who issued me checks and the fact that I would only utilize the lobby services if absolutely necessary. On October 11, 2011 I had trouble paying a bill with my debit card, which I always used every month for the last 10 months. Mind you I have (4) accounts with this bank, (20) checking. (1) Business and (1) money market line of credit.


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Purchased 2018 Dodge Ram 1500 Truck through US Bank in August 2019. I have contacted their customer service multiple times and have been told in each instance that a request for Title will be submitted and I should receive it in a week to ten days. Almost November and still have not received Title to my truck.


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I have not had any trouble until the end of September 2019. I opened a second account and they mailed my ATM card to the wrong address. I finally received the card and had to go out of town, so I thought I took it with me. I could not find it. When I got back home I looked for it and still could not find it. I called and reported it lost or stolen. I do not know if I lost it or not. The man asked me if I wanted to activate it. I repeated that it was lost or stolen. He asked if I wanted it canceled. There is something wrong with that person. It is obvious that I do not want a lost or stolen car activated. It is also obvious that it needed to be canceled. Later I tried to use the temporary card and could not. I called back and talked to someone else. That person said the man canceled the temporary card too. She apologized and said she would have the new card rushed to me with no additional charge.


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I've had an auto loan with US Bank for almost two years now. I've made all of my payments on time. My wife was recently in an auto accident, totaling the car. My insurance company issued a payment of just over $18k. We owed a little over $22k, and through this process I realized that my loan didn't have gap insurance to cover the rest. I assumed that I had gap insurance through the dealership I purchased the car through. I'll take responsibility for that. But now I'm in a position where my only choice with US Bank is to either pay the lump sum (almost $4200), or keep paying the note until it's paid off. I can't afford to purchase another car with this car note still in effect. 


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From day 1 I have had a horrible experience. On July 2nd I had a $47.74 purchase. They deducted $100. July 10th they charged me an overdraft with 1306.00 in the account. Again on July 12th with 1258.00 in my account. This continues at least 3 more times in the next couple of months. They argued with me when I brought them this issue. The Banker would not listen to me but insisted I was confused from just checking my account balance online... Good try Ma'am, but I keep a ledger so you wont be able to convince me of that.


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5 years ago, I filed bankruptcy and it was discharged 4 years ago. At the direction of my attorney, I did not reaffirm my mortgage with US Bank. Long story short, after having online service and being able to make my payment online for the past 4 years, US Bank has recently changed their policy and, because I filed bankruptcy and did not reaffirm my mortgage, I am no longer allowed online access to my account or make payments online.


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US Bank changed my credit card program from PLATINUM to CASH + card without any notification or consent. My Platinum card had a $0 balance and was not scheduled to expire for almost another 2.5 years (01/2022). I called and explained I was not interested in a CASH + card or the features and was told the transfer to new card could not be reversed. This "early upgrade" marketing ploy obviously benefits US BANK, but not the new card is useless to me the customer. Will throw the card in the drawer and not ever use it again. Beware this "upgrade" scam which is really a marketing ploy.


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The atm was having known issues-according to the teller- and wasn't put in for a device maintenance order-or even had an out of order sign. The atm proceeded to produce an error and keep my check during a deposit and printed off an assistance phone number with a claim number. After going inside the location seeking further information, upset for obvious reasons, the Assistant Branch Manager told me there was nothing they could do besides direct me to the number on the receipt. After calling the number, the customer service representative told me that the branch could've assisted and expedite the process, but they didn't. I will have to wait to see if the check was shredded, captured the images, or etc. At most the resolution can take 10 days. So 10 days of waiting for money for my household. 


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This bank will close your credit account without notice and not work with you about reopening it. They closed mine due to a bad address they sent my new card to. They did not bother to contact me about any of the problems. Customer service was poor as well.


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It took me 18 years to pay for off my RV. I paid off the loan two months ago and I've been waiting for my title to be mailed. I've called six separate times and was lied to four out of the six times. On my last call I talk to a supervisor who continued to blow smoke up my butt and did not help me resolve the issue so I still do not have my title. They are telling me it'll take another 45 to 60 days. I have never missed a payment and if the roles were reversed if they are waiting for me for two months they would be charging me Interest, we should be able to charge the bank interest for my lost time. U.S. Bank bought my loan from a different bank that was not something I approved and they are responsible for getting my title. I have since moved to Arizona and now I need to travel to do Mexico to try to get my title printed. This bank is un-American and should be shut down.


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I opened an account about 1 1/2 years ago with US Bank in Missouri. I had two checks sent to me for the care of my grandsons, each over 1200 dollars. I cashed one, and used my mobile app to deposit the other. When I logged into my account online through my computer, it said the check was pending, but gave me the first 200 upfront. Next text I received said it was approved, but was on hold for 7 days. Okay, understand that, waiting on the bank it was drawn from to send the money. I tried to log into my app 3 days later, locked out. Same with online account. I called, they said that the bank is sending the image back, for being illegible. I asked if I needed to bring back the original, they said no. I was told that when I get the image in the mail, bring it in with the original and they'd redeposit it.


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They damage your credit score by mailing you a card with high available credit line and before you activate it, they close it. This is due to their inefficient system of verification of credit card approval. They first give you a credit card then they cancel you. Denial of credit card does not damage your score as much opening a credit card and canceling it especially if the bank closes it. They report it to all 3 credit bureau!! A week after you get your card they mail, you a letter asking for a copy of your social security card, driver’s license, mortgage statement, past 2 years of tax return (as if they are approving you for mortgage not a credit card!!!). Who wants it!! Save yourself, apply for a different card.


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I used to be satisfied with U.S. Bank, but for the last month I have been unable to log-in online. It may be that it is not compatible with my browser (edge) but as far as I'm concerned that is their problem to work out with Microsoft if they want to keep me as a customer. It is time for a return to customer service. You are getting our money to invest in exchange for services. So provide the services!


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We used US Bank for two of our car leases. I mistakenly paid a car payment to the older lease account. When I realized the mistake I made I immediately called the lease payment office and explained what had happened. They said they were able to see that the funds were sent to the old account and would adjust it. Months later I received a note from US Bank that they were reporting me to the credit bureau for late payment which would effect my overall credit rating. I sent a letter with the corresponding paperwork showing the funds being transferred from my online banking account on the two accounts and STILL they just sent another note that their investigation has determined that they were accurate. They are frauds and ruin good peoples credit scores for a simple mistake. DO NOT USE THEM!


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AVOID THIS BANK AT ALL COST AND I SERIOUSLY MEAN IT WILL COST YOU. I promise you will end up paying more fees than most banks and a lot of them. In addition, they end up adding fees that weren't associated when signing up. They charge for depositing cash, USING your ATM card, in-counter transactions (WHAT!!!) and every other way they can find to get a penny. They also kept several accounts open that I had closed. I'm assuming this has to do with numbers and showing their "Board" they have a certain number of customers probably similar to the Wells Fargo scandal. They will likely be caught. If someone reads this and has the same issue, please contact me and I will gladly assist. 1 star is too many! Go to KeyBank. They are a people bank. I do a ton of business with a lot of money and after 5 years they give me a random "required" call requesting additional info. Being apprehensive of questions answered over the phone, I refuse.


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Called card service to know about the cash+ card. In website it says earn up to $550 cash back on first year and it also says no limit on cash back on the same page. Very confused, I called the US Bank card help desk, a woman answered the phone. She was very unprofessional. After I stated my question, she just simply said "hold on" and let me wait for a while. She wasn't familiar with the card terms and need to pull it out from the system and still not able to communicate to me to answer my question. After back and forth a while, I finally understand the cash back is unlimited as long as I spend more than $2,500. Then I said thank you and good bye, she didn't respond with any words and hanged up on me immediately. Very rude. Too bad I didn't catch her name in the first place. But if the system recorded it, it was a call around 11:15pm PST from San Jose to 8002858585.


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I have had a bank account with First Bank now US Bank since 1988. In the last year something has changed. 5 years ago I put my son on my account in case something happened to me. I went to the Maplewood office and talked to Jessie ** to take my son off of the account. She said I could either close the account or bring my son in to sign off. It took me a month to get a time my son could come in to sign. I dealt with the manager at Little Canada US Branch Clay **. He was very rude. He asked me how much I made? What does that have to do with me taking my son off the account? He then proceeded to say, I couldn't remove him for 7 days. Meaning I would have to come back a 3rd time to take him off my account. But I can put him on with one visit. This is crazy. So on Tuesday I call the Us Bank line and ask for a manager. After waiting a half hour Felicia tells me Roger would call me within 24 hours. It has been 1 week. No phone call.


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I have been dealing with the loss mitigation department at U.S. Bank for the past few years and they recently were in the process of approving my loan modification when all of a sudden some mysterious paper work was needed unknown to myself so they automatically placed my home back in foreclosure. I've been making payments in the trial period and I have sent ALL the required documents they needed but they would always request me to send them again because even after they confirmed documents were received. The loss mitigation process is a HUGE SCAM and a vicious cycle that will never allow your mortgage to be restructured. I will be hiring an attorney.


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This bank has never helped with any issue I have had. The answer to everything is “Sorry, we cant help you”. I’ve run into hard times and every cent I had was confiscated from my account. When I found out I called the bank knowing that bills on autopay would start hitting the bank and I wanted to stop the bleeding before It started. I received no help or advice. Then NSF charges started piling up into the hundreds of dollars. I called back asking for some relief from some of the charges. Of course the answer was no. I was charged when a payment tried to go through and again when they returned it. That was $72 per NSF. They took this from someone who had their entire account emptied without their knowledge. Talk about hitting someone at their lowest point.


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US Bank recently changed its online access policy for mortgage holders who have filed bankruptcy. Basically you cannot access ANY information online regarding your mortgage. You can only use the phone system to gather information about the status of your account, see escrow information, or make a payment. Previously, if you had declared bankruptcy, but had not discharged your mortgage you could at least SEE your account information, but now you can see NOTHING! I received no formal notice about this change and feel it's a purposeful attempt by the bank to make maintaining my mortgage as difficult as possible by not providing me access to that information. On top of that, there is a fee to use the phone system for payment. I would strongly discourage anyone from using this bank for any financing purposes. THEY ARE THE WORST!


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We sustained a loss on our home. In which case the insurance proceeds were signed over to US Bank for monitoring the repair. However, they refuse to give us any money to complete the repairs. They require 95% of the repairs to be completed before they will release our funds. Can't complete $50,000 in repairs without some of the funds. We are already out the money we fronted, they won't even release those funds. And they require repairs done within 90 days. 


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After 7 attempts to contact them regarding fraudulent application I give up. They have zero interest in helping anyone. I got more help from a fast food employee. Easy to see why they have 181 bad reviews.


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I’ve been banking here for a couple of years and have decided to cancel my account for the bad experiences and mishandling of money that I’ve experienced. I received several checks as a birthday gift for my daughter in early August. I blindly trusted the bank and they made three errors that I’ve had to rectify on my own. First - my uncle gave me a gift for $150 and they took $75 from his account. I had to personally go in and correct the mistake. I then requested the check images for all deposits (they charged me $34!) so that I could verify if all the checks were deposited correctly. 


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My experience was not good at all. I decided to switch banks due to all the problems I was having. I told them to close the account on a certain day and explained to them I needed it open until then so my remaining 2 checks could come out of the account. They closed my account as soon as I hung up the phone. My 2 checks bounced and there were fees upon fees. They ended up reopening my account which added more fees. Used my money to pay the fees THAT THEY CAUSED and then re-cut me out a check. They sent it to the wrong address and then had it resent back. So now the new check is on its way. They took over $1,000 to pay these fees that THEY CAUSED! They will not refund me the money. I WOULD NOT recommend this bank. Horrible customer service.


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I got married 3 years ago and have been trying to get US Bank to make the name change for that long. I finally got them to change my name but they never sent me out a new card. I’ve been waiting on it and then the next notice I get is that my account is closed due to not purchase in the past year. Called customer service and they said I don’t show a letter was sent in regards to this and I’m sorry you weren’t given a warning. Of course the only way to open this account back up is to re-apply which I will not be doing. I’ve had this card for a long time and it has a large credit amount available....WHICH MEANS this will impact my credit in a negative way. Terrible customer service.


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We got a car loan from US Bank and I want to prepay on the loan and setup auto payments, but you can't unless you want to pay interest also. You can only prepay from their website and there is only one option to prepay. You can only setup 1 principle prepayment and it's the same date you are setting up a payment. It lets you select Principal Only but you only have the current date available. We should have an option to select the date or dates of the prepayment for Principal only.


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Never have a I seen my bank drag its feet about a refinance loan on a house with over $30k in equity, borrows have 700+ credit scores and solid income. I will not be using them again for my loan needs. I will eventually stop doing business with them altogether.


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We purchased car insurance for 2 vehicles. 2 weeks after they said they could only insure one. Charged us double. We canceled, got another policy. Veronica‘s Insurance Pomona, CA continued to take out of our bank account. I filed 2 claims and still the company and US Bank said they stop payment but they didn’t. We closed our account as we had no other choice. We are out $451 dollars.


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My tenant filed bankruptcy and did not "list" the house she was renting from me in the bankruptcy but when the court documents were filed US Bank got that information and then reported the house in bankruptcy and reported it to my credit that I filed bankruptcy. I only found out about this when I tried to refinance a hard money loan into a normal mortgage. So far I'm on month 2 of trying to get this fixed and 2 hard money payments later costing me over $6000.


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I had just gotten a secured credit card with a CL of 500 bucks. On my first real bill, went to pay off the balance in full via the website. The balance was $498. Wake up the next morning and check my local CU checking account and US Bank had withdrawn my payment not once...not twice...but 3 times for a total of nearly 1500. I have spent nearly an hour a day for the last 2 weeks trying to get the money back and get nothing but the run-around, conflicting information and outright lies. There is no way to escalate past a 1st line CSR Supervisor. They have caused me to be late on my rent, bounce a check for my cell phone and subsist on ramen because 1000 bucks is a lot to be without for over 2 weeks.


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I became a customer of this bank by attrition. They took over my previous bank. The transition was very smooth and their customer service reached out to me to assure I was comfortable with the change. My previous bank was a local entity. I was pleasantly surprised to find that US Bank had locations nationwide. This proved very convenient whenever I traveled. Using their online services is easy and, so far, very safe. The customer service reps are very friendly and always helpful when I have to go into the bank to transact business. Though I have very little money, they always make me feel that my business is just as important to them as their corporate customers.


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The consumer financial protection bureau is the department of government that supervises US Bank. I have filed a complaint with the CFPB because of the treatment I have received from US Bank as well as US Bank in please. I have requested that U.S. Bank supply me with the information for the currency conversion rates they apply to customers when using their debit card in Mexico for 18 months. US Bank has refused to supply me with that information simply because they were not giving me the correct to write U.S. 


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As of today 8/06/2019, I saw overdraft fees that I clearly tried heading off by transferring money for my business account to personal. The way US Bank has it rigged is if you don't bring the account positive by 5pm end of day, you get charged the fees. The charges were from a Paypal transaction for 5 dollars and State Farm for 101.07 dated 8/05/2019. Now mind you I have a substantial amount of money in my business account. I was told when I sign up for the account 4 years ago I had overdraft protection. 


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I love the personal service they offer inside, so nice not to use the atm once in a while. I do like also getting to meet younger people in the banks except for the managers, I would prefer to have some experience.


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The worst bank ever!! I have a credit card with US Bank and they charge a late fee the very next day of 35.00. BEWARE BEWARE!!! TAKE YOUR MONEY ELSEWHERE, YOU WILL DEFINITELY SAVE. There are other banks with better customer service, rates, And fees. US Bank will charge you for everything. If you wanna save, go to another institution. They are out there!!


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I'm very satisfied, overall, with US Bank associated with its on-line functionality, as well as, the available physical resources, nationwide network of branches & ATMs. Furthermore, US Bank has investment services so I'm able to truly benefit from a one-stop-shopping relationship with US Bank.


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My bank account was hacked late December of 2017. The hacker cut me off from all security questions, and even set up a checking account that I did not have. I spent hours on the phone, was transferred from one person to another, and spent hours in the local branch, where the manager trying so solve my problem, was also put on hold and transferred to others. This company is inept, incompetent, and totally useless when it comes to customer service. 8 months to resolve this, and they ruined my credit score for something that was their fault. I could go on, but then I would just be swearing.


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No help in dealing with a loan to add my wife's name to it. Will never use them again. Called them to ask for help in adding her name & the only answer given was to pay it off, then add her name. Jerks!


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Have no problem getting on the Website and it is easy to find what you need to see. They are very happy to help you with any issues that come up. Have not had any serious problems to deal with. Have had this bank for a few years.


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This bank is very reliable. Customer service is great. Online banking tools are fabulous. Whenever I had to call I got answer right away n. N.v now that is all.


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US Bank ripoffs and cheats. They are reversing credits that they apply towards my account and I'm over drawn by $489.67. They won't fix their mistake so turn them in the BBB and the FDIC and federal reverse consumer help. I'm only on SSI and social security. I don't have enough to pay my rent or my storage room or my pharmacy bill or my life insurance.


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I went to the U.S. Bank near my house at Big Bend road Valley Park, Mo to withdraw money from the ATM machine. I requested $600. The machine gave me 495. 5 ones and one ten and the rest twenties which 105 short. I contacted the manager and the U.S. Bank claims but they denied my claim. I just lost $105 for no reason.


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Avis incorrectly charged me on a credit card in Canada and I was charged for that amount and a foreign transaction fee of $11.19. Avis reversed that charge but US bank did not reverse that amount. After talking to the customer service they said this cannot be reversed. Any other bank would have reversed that fee just for being a customer for so many years but they would just not do it. Worst customer service ever.


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US Bank is without a doubt, the absolute worst bank I've ever leased a car with. Website is useless, i.e., very limited account info, not user friendly and no email/text message payment alerts/notifications. Overall, a very, very basic, antiquated website for lease accounts. They charged $50.00 just to change my monthly due date. After numerous phone calls with an incompetent customer service requesting the fee be reversed, someone finally agreed to credit the $50.00 on my next statement. Still waiting ten months later. I gave up! I'd get out of my lease if I could.


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Our mortgage is through US Bank so when my husband received a letter to open a checking account and receive $250 promotion once qualified deposits etc we figured good move so easy to pay mortgage - so we opened a joint account online in the beginning of March. Told we met the qualifications as of April 19, 2019 and would take 8-10 weeks to receive the promotional $250. So we waited - after the 10 weeks we contacted again and funny they show no record of sending me or my husband any letter for a promotion -- I must have made up the promotion code up out of thin air and just happened to be correct.


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My first transaction with US Bank, signed a lease and they are trying to increase my payments without notice, that can’t be legal. Employees say they don’t see why there would be a change, so they open cases for me, they don’t call me or the dealership, although they say they’re going to do both, and close the case. BEWARE.


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I used a personal banker to help me get the best value! I was working and could not do all the value research so I would email him the vehicle details and he would tell me the real loan value! I went in and bought my car in an hour! The dealership had no idea how to react! Personal relationships are still the best way to go!


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They closed my husband's bank account without notice. He was with good standing. He called them to find out and they say that they dont have to give him a reason why they closed the account. They are very rude and unrespectful. I ENCOURAGE EVERYONE TO STOP BANKING OR NEVER BANKING WITH THEM! They are very unreliable and could just close your bank account with no apparent reason.


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I read through the other reviews before posting this and agree with all of them. What has happened to this company?! I have been banking with US Bank for over a decade and they are uncooperative and treat me like I am a trying to steal from them. I am asked for ID for depositing cash less than $1000 into my OWN account and then it is sometimes held overnight. They told me to apply for a loan that I needed to prove that my husband lives with me. WHAT?! 


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US Bank is the worst! I absolutely can't not believe they turned me down for a credit card. I have been in business for 3 fulls years and have done my businesses checking account thru them the whole time. I have 5 thousand dollars or MORE running thru my account every month and they still turned me down!!


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Post office returned two statements for $20. I did not realize I had a balance. I changed my address to a PO Box that they did not like - they wanted physical address. I live rurally and have no delivery. The preferred a physical address which I have them I had collected airline points for 16 years and was planning a trip to Europe. Before they cancel the card they added $99 for an annual fee and then two late payments so my $22 for a $226 balance. I was unable to get the points back and I could not get another card. Kick in the head.


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Updated on 08/05/2019: Update on my recent review for US Bank. It turns out that no one at US Bank even at the corporate level can tell me the currency conversion rate that US Bank applies to foreign transactions. It's clearly stated in the account agreement that then wait apply to foreign currency exchange will be applied by the Visa corporation or the federally regulated exchange rate in effect for the date of the transaction. Neither or true. I believe that US Bank US Bancorp submit the transactions to Visa and receive the right that they should give their customers but they don't. I believe they are using Travelex their currency exchange company to launder money.


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US Bank have numerous unqualified Mortgage Loan Processors. I literally did the processors job for her. I was never made a priority! The processor would not return phone calls and was not successful at getting any documents. The stress was so bad I could not sleep! If you looking to buy a house, do not use US Bank. Go elsewhere and you will be made a priority.


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I applied for this credit card in my name only. Advisement from my lawyer because me and my husband are separated. When I filled out the application I did not give them my landline number or my old address. I gave them my cell phone number and my address adress I am living now. I was approved for the card. A week and a half after I got the card They flagged it for fraud. They called my landline number which is my husband's number and ask him about if I had applied for this card! Which I did not give them permission to call that number! I didn't even write that number on the application. They looked it up on the internet!! I point blank call the lady back and ask her not to call the landline - to call my cell phone! She said she would. She asked me for legal documentation to prove that I applied for the card. I sent her my driver's license, my birth certificate, my passport and and the bank statement with my new address.


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Atrocious customer service. Bank Manager was rude and insulting. I've had a home mortgage with this bank for nearly 10 years now, and multiple credit cards with limits nearing $10k each. I, at one time, had a savings and checking account with them also but eventually closed it. Went into US Bank in West Sacramento and closed out my safe deposit box. It was the last day before they would be charging me for another year’s fees. Emptied the box, signed a surrender form and returned the key. After all this, the teller refused to give me a copy of the surrender form that I signed. Was surprised to find out that the teller was also the bank manager! It is a legal, financial document - and she just refused to furnish me a copy of it. I should get a copy of any document that I sign my signature to.


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This company has consistently lied to me about a number of different issues. I had my card and gift cards stolen. I used this card because of the benefit of getting academy gift cards. I was promised that an employee had cancelled my gift cards and issued me some new ones. He was tying to help me. The bank then sent me a letter, that I never received, stating that they will not honor what was promised and that I was out of luck. I only found this out because I had to call in to figure out where my cards were. 


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A hotel took $327.11 off of my card. There is proof of the overcharges on my account yet they kept putting the money on my account then taking it back out leaving my account in the negative each time then charging me a whole bunch of fees. Not only did they allow a Levy hold be placed on my account without notifying me they allowed a Netflix charge go through and a $2 paper fee to go through. My account is in a levy not through the company itself but a fake agency. They have given me several different 1800 numbers to straighten out the issue. Yet each time I say I'm recording the call or state my name they hanging up. I feel like they have been stealing money from me this whole time. I just could never know because I didn't stay with less than $2,000 in my account. I have had enough. 


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Over 7,000 dollars gone out of my account and they told me 3 different times my money would be deposited by midnight and then was left a voicemail to call this 800 number but every time I call line is busy. They just give me a runaround when I call and I’m overdrawn 900 dollars.


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It's been over a month trying to acquire a new debit card for my brother in Mexico. He received the card quickly but it's been weeks and he has not received the pin number. We keep calling with no results.


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I drove to my local branch in Corvallis, Oregon and attempted to open a new bank account. After waiting in line, I was asked to have a seat. I was then approached by a manager who told me (even though there were no other customers in the branch) that they could not open an account for me because I had to make an appointment first. I asked if this was company policy and she stated "yes." An unbelievable waste of time. There were three bank employees present, no customer except for me and they would not open an account for me.


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I received a letter stating my account was going to suddenly be closed on June 14th, I called and was told that was a fraudulent letter and everything was fine. I later rec'd a call that it was in fact scheduled to be closed and they would not tell me why. I've never overdrafted, in fact there's well over $1500 in that account as of now. I am furious!


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Sometimes the card works and sometimes it doesn't. Can't use the card at Pizza Hut, but can use it at Domino's which is confusing. Had money on the card and it declined twice at a gas station for a drink. Declined for gas even though I went inside to prepay. Had to call and get the card unblocked which was told it would take an hour. 4 hours later I tried to use it at a gas station for food and it declined. I will no longer be using this card and switching to another company.


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5 years later, I woke up one day and they sucked. Between a constantly changing broken mobile app, a website that never works right, hold times on deposits that border on the ridiculous and credit card balances that take a millenia to update, let's just say no.


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USBANK Home Mortgage, the worst bank. It is incredible, that since the passage of the hurricane in September 2017, unfortunately, my roof suffered damages, and when finally the insurance disburses the money for repairs, USBANK takes the audacity to retain the funds. When I finally manage to finish my roof, I call for an inspection, so the remaining funds will be released. Almost a month and they keep canceling the inspection. Argument it is another company which run the inspections, nobody communicates with me and every time I call because I receive emails saying that the inspection is canceled, they apologize, they are sorry, and now they are changing company for the inconveniences and I will continue waiting. Nobody knows until when.


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US Bank does not accept half payments for mortgage and you can not change your payment due date. Even if your situation changes they will NOT work with you or help you out at all. They are like sharks. They call you a billion times a day if you don't pay by the 1st even though there is a 15 day grace period. It's a shame the way they treat customers.


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I have been a loyal US Bank customer for over 30 years. In the past two years, they have rewarded me by cashing a high dollar check I deposited, putting the money in my account, then two days later removing the money from my account because they decided to put a hold on it. Two days before, my US Bank account said the check was no longer pending. The check had already cleared the other bank. The writer of the check was able to go online and print out pictures of the cancelled check. Because of US Bank's inexplicable actions, I incurred a fee for insufficient funds from a government because my check my bounced. 


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What crooks! Almost $80 in overdraft fees for 2 small purchases under $10 and they are unwavering in their ability to help/waive these fees. After being a loyal customer for over 5 years, I am EXTREMELY disappointed at their customer service and will be closing my account.


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We applied for a loan - with a 800+ credit score. The loan was pretty much approved/but they wouldn't go the extra leg to finish up our loan after 1 month of waiting for a UCC-1 lien to be removed which isn't on the property. They could of filed it for us but they are ** and wanted us to file it with the county for the temporary removal. We decided to just drop the loan - because they don't deserve our business. Don't bother talking to someone with authority they don't care about retaining customers. Glad to take my business elsewhere.


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Yesterday, I contacted US Bank customer service about an overdraft fee that I was charged. I was charged an overdraft fee because there was a hold on my account and that hold led my account to go the negative. Once the hold was removed, my account would have been positive. However, because my account was in the negative, US Bank charged an overdraft fee. I then called their customer service and asked them if they could remove the overdraft fee since the hold has been removed and my account would have been in the positive. They told me they will be able to remove that fee but I will have to call them back tomorrow. Tomorrow came and I called them to see if they can remove the overdraft fee. They said that the system does not allow them to remove it. When I tried to get an reason why, they said it is just the way the system is.


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My daughter needed to replace her debit card. She called the bank and then called subsequently to make sure they mailed. Every time they told her to expect it in few days. Then we called on behalf of my daughter. They told us the same. When we did not get it after 10 days, called again to find that they never mailed it. This is amid her college finals and she was about to leave to Spain for study abroad 4 days after. At the moment we are just walking to Wells Fargo across the street in NYC where my daughter's school is to open an account and get a temporary debit card. I cannot comprehend how can someone lie like this. Even bank branches' banker service has gone down the drain.


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I have had my mortgage for 20 years. Never Missed a payment or was late..Recently I was out of the country on the first of the month and left my Bills with a family member to mail. Today 5/21 I get a call that my may payment was not received. Checked with my bank and it was received and cashed! Immediately called them and they verified that they did receive my payment and cash it but it was off by 40 dollars. I told them and a supervisor that I was out of the country and would send the 40 dollars. They rewarded me with a late fee even though they had my payment on time and a honest mistake. Never would recommend them to anyone as they dont care about loyalty or basic human nature.


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THIS BANK SUCKS. This past summer my card wasn’t working and it took over a month and about 10 phone calls to get them to send me a card. The workers there are so unreliable and cannot even send a card properly. They have no branches outside of the Midwest which makes things even worse. And now, my card stopped working again so I asked them to send me one before I left on a trip, got confirmation from 3 different people that it was sent, waited almost two weeks, and it still is not here. And when I finally called again I was told that NO CARD HAD BEEN SENT. I literally had to cancel my trip for this and it’s not even being sent. I am a very reasonable and understanding person but I truly hate this bank with a burning passion.


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My most recent experience with US Bank was decidedly negative. They refused to help me. I had a check in two names, both of us had signed it, the check was supposed to go to me, and because the other person, my father, wasn't on the account they refused to handle the check. They were rude, condescending, and unhelpful. They spoke to me as if I was a child.


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Me and my family have banked for US Bank for too long. I'm shopping for new bank today! And advising all my friends, family, and whoever else I can to do the same. Matter of fact if I worked for them, I'd start looking for another job, because I can see them going down and fast. They will charge $36. For each overdraft. 18 cents and they will nail you. And if you don't catch it right away, that can snowball on you quick. And if you're like me and do all your banking online, because you don't live in town or have transportation, I rely on being able to make deposits online. If your account gets in the negative past hundred dollars, the one thing they take from you is mobile online deposit. 


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We are a roofing contractor that has been taking care of a claim for the homeowner who gave us authorization to speak to their mortgage company, US Bank. They were ridiculously difficult. We are good business people and have worked with multiple mortgage companies in our 22 years of business. However, they were specifically rude in the end. Unbelievable they would not help the homeowner who asked me to find out the status.


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If I could give US Bank a negative star rating, I would. Simple banking is made so difficult by this company. Can only make 3 transactions at an ATM and they lock you out. Simple money transfers has taken me 6 days now to get the money from a US Bank account to another US Bank account. Ridiculous!!! Should only take at most a day to verify both of our accounts and transfer the money. Tried 2 different ways through the send money and the Zelle platform which is a huge joke! Trying to link my checking with my husbands checking (both US Bank accounts) was like giving up our first born. What does his Monther's maiden name and personal info have to do with linking our two accounts together?


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My family used to be in the banking business. I am appalled that if I make a payment greater than what I owe, the difference is not applied to principal, but, rather, to the loan's "per diem". I was just told that I can send in an extra payment to apply to principal, but not unless I mail it in. I live in the country. We have very poor mail service. My due date is the 22nd of each month. I usually get my invoice between 10 and 5 days before it is due. So, I've been calling in my payment. Making extra payments, expecting difference between payment due amount and what I sent to be applied to principal. Not so. I have spoken to bank personnel on more than a dozen occasions, telling the rep I was applying extra $$ to principal. They have not done so. This bank's practices are despicable. As soon as I am past the 3 year period, pre-payment penalty period, I will be refinancing with another bank.


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The loan process was the easiest we've ever gone through! We had loan 'assistants' who literally walked us through each step of the process, which was successful! US Bank is very customer friendly and it seems they almost hope for a problem, somewhere, so they can fix it! Bank staff are very friendly and are always willing to take the time to explain certain processes so that customers, like me, understand fully, and we appreciate that.


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Security at US Bank is horrible. Someone pretending to be me, with using a fake ID drained our savings account at three different US Bank branches by using counter withdrawal slips and two of these were even approved by upper US Bank management. Two branches even cashed fake checks that were cashed against our checking account without the money even being available in our account. 


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My experience was horrible. I signed a loan for a vehicle that took 4 1/2 months for the title to be listed in my name. Also the amount of the loan was incorrect. It was written up for about $2000 more than it should’ve been. I’ve been trying for Five months to have them correct this issue. Nothing has been done. They don’t care and they treat their customers like crap.


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US Bank is in the business lying, cheating and kicking you when you're down. Never ever let them buy your loan, never ever approach them for a loan. If you refinance something make sure they are not on list of buyers for your loan. They are the devil and will make your life worse. Absolutely no help. All they care about is the money.


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I had an auto loan with US Bank that I had for 2+ years. Setup auto pay, meet all of my obligations. Was in a situation where I could payoff before end of loan, wanted to do that and use the vehicle in another transaction. Started by calling and taking at least 5 minutes of phone prompts/navigation to get to a human to ask the appropriate questions about process to submit payment online/phone, get lien release. You can't make such payoff payment online, you can USPS mail or talk to a person (see above about how difficult that is). Was told I can make payment, but it would take 3 weeks for lien release - I explained that doesn't do me any good as I need to include the vehicle in a transaction in 3-5 days. Was told that was how they do it and not offered any help. I moved funds overnight to cover payoff. 


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I continue to get billed for services I NEVER received, even though I disputed these charges 6 months ago. After all the aggravation, I decided to close the account 5 months ago, then was forced to pay a penalty when they kept billing me! Today I got yet another statement, so I have to go through all this hassle for the FOURTH TIME!!! There are plenty of other banks around. Go with one of them.


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Got an email from US Bank about a credit card I did not apply for. I was told to call the 866-268-7231 number for credit card services. Two times waited more than 45 minutes before hanging up. Been waiting while writing this review for more than 15 minutes and "criskets". There's no one there answering phones.


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Honestly US Bank is the worst bank EVER. I have credit card with US Bank and I have never ever been late on my payments. That I am 100% sure. But on my credit reports says I was late. I called US Bank many times but no luck. They act like it's my fault. I disputed 1000 times. Still no luck. They irate the ** out of me. I am upset, angry and stressed. Now my credit is messed up and I can't do anything about it. DO NOT bank with them. They'll give you nothing but stress and high fees.


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Had nothing but issues. MN Dept.of Revenue accidently withdrew my State taxes 2 times. Despite the State reimbursing me my funds US Bank would not reimburse the $100 processing fee of theirs! I was out of town last week and needed to make a deposit so I had my wife attempt to deposit cash but they denied her because she wasn't listed on the account. Now just today, I went to deposit cash into my own account but was denied because I didn't have my ID!!! They told me to put the money in the night deposit box! Does this make any sense? Nothing but issues here...


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Predatory bank that sent to collections instead of contacting me. US Bank is without a doubt is the worst banking experience I have ever had. After nickel and diming me for years (fees and more fees), the final straw was sending me to collections for $177 when all they had to do was contact me and I could have remedied the issue. I have never had anything sent to collections in my life and make a six figure income. I closed my US Bank personal banking account and credit line with them today. I urge everyone to stay away from this bank and any services they may provide. Much happier with my credit union and the actual customer service they provide.


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To break it down for 7 years US Bank Escrow Department sends us a statement saying our Insurance escrow raised to $3000.00 and some odd change from $536.40. Every Year for 7 years we had to call them and get the Escrow Department to read our Insurance Policy correctly. Our Insurance company has even tried to help US Bank with this Issue. 


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I just called the US Bank home mortgage department about a question. The lady was totally unhelpful and rude. She just skipped around my question instead of answering. Basically she was just trying to get rid of me as fast as she could. If I need a mortgage in the future I will definitely look at other companies!


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I have a US bank credit card that was charging me 24%, they mailed me an offer for a better card with 18 months 0 interest and lower interest rates, and I got 150 dollars If I made a purchase of over 500 dollars, I got 150 dollars reward in a certain period of time. I was going to get that card and pay off other card. I went to the bank and asked the receptionist if all this was a better deal than what I have, they told me it was. I have excellent credit, I got the card, went to the bank to transfer debt to new card and found out I couldn't transfer debt to other card, that I had to pay it off. Why didn't they tell me that???


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Cold hearted business practices. Hurricane Irma victim that can barely fix their home. I took a settlement from insurance as it would be years for a jury trial. The settlement, with the assistance of hurricane volunteers would have repaired my home to at least 85% of pre hurricane condition. Instead, US Bank made me endorse over to them, to put in an escrow account, for them to decide who can fix my home. They would not release to have repaired by the hurricane contractor volunteers, instead wanted me to sign an "assignment of benefits" with a general contractor. They want me to fix the house in the most expensive, unrealistic way possible.


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Location: 2220 12th Ave Rd. Nampa, ID 83686. The worst bank in all of the USA!!! Most unprofessional associates in all of my years banking. The fees they charge are ridiculous and their records reflect differently than your own. Including their own mobile app. When you try to understand they tell you "Oh well, it is what it is." The assistant manager ** is the most rude and unprofessional person. She sits there and laughs at you while you try to understand your situation. Will never recommend or bank here even if it were my last resort. I'd rather deal with cash than ever banking here. If you are planning on banking here run! Run far away and don't look back.


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US Bank took advantage of an innocent mistake. I exceeded the maximum amount of transfers from my savings account. I now understand that there is a maximum number of electronic transfers allowed; however, I feel that US Bank took advantage of the situation and allowed it to continue 49 more times @ $15 each. No attempts were made to contact me. Beware of this institution. They are after fees only and will not look out for you as a client. Look elsewhere before using their services.


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Stay away! Close your account. I’ve never had a bank testing me so poorly! I had money available in my account and they overdrafted my account 6 times! $200 in overdraft fees! Did I go over my limit: yes- $50 over the available balance due to travel expenses. When I went on my statement - they posted overdraft fees even when I had available money balance! When I called to ask them about it, they said that my statement is wrong.... Excuse me?! They said that my available balance shown is not what it is. How can that be when I calculated every single purchase and compared to my available balance and I only went over $50 at last transactions. This is a blank out theft!


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I was given a gift card for a service from an elder, was not aware that if you do not use it right away --- $2 a month will be taken. Now they have the $50 and I never was able to use the card. What a SCAM... Shame on you.


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I moved address and forgot to update my information at the US Bank. My phone number still the same. With no attempt to contact me by phone, they cancelled my credit card! I called the customer service and had a terrible experience. The answer that I got was "It is what it is. If you want to be our client you have to reapply!" I guess I don’t want to be their client anymore!


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On their website, they provide different phone numbers (providing your location) to be able and reach customer service 24/7 like any bank should have readily available. My location wasn't listed so I used the 1-800-872-2657 phone number for all other locations. I called in twice using different options and after typing in my all my information, both ended up with the same recording... Call during office hours. Their website is providing completely incorrect information. I don't think I've left a bad review for a company, but I did take the time for this because it is just ridiculous and needs to be corrected. Thank you, sorry for being crabby!


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Be careful signing any lease or loan agreements with this bank unless there is a branch you can visit locally. More than likely there is not. Then when you need help with something you will have a hard time getting it or worse.


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Over 10 month process of trying to seek a loan modification to a lower payment and affordable interest rate of less than the almost 8.2% interest rate that we currently are paying on inherited property of our beloved family home that family is keeping and living on. We experienced months of resubmitting the same paperwork over and over again only to be told that it was lost or they did not receive. Countless times of being told different conflicting information by too many different agents to count. Given wrong address or no addresses to submit paperwork to and lied to by Terry ** of US Bank regarding an appeal. Too many errors, to list here. When legitimately being upset with the complete incompetency of the entire process. James ** of the Customer Advocacy Dept. did nothing to help the customer, but only defend the bank's errors.


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In December 2018, I informed US Bank of a likely forgery on my account. I informed them that there is no way I could have been at this appointment where they said “your ID was presented”. However, for whatever reason, they would not provide the video that would validate my concerns. I’m afraid that US Bank is more concerned with covering their errors versus doing what is right.


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Kept sending checks to the wrong address... Funds delayed 2 month. I had to close my account because there are no branches in my new city. US Bank customer service kept sending certified checks to the wrong address. Each time they said they updated it, and each time (twice) they sent it to the wrong address. It's been 6 weeks and I've been without over $3000. Now they say it will be another 3 - 5 days. They wont overnight or wire my money.


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I deposited a cashier's check & told teller to make the check good before making funds available, except $200 and the remainder would NOT be available until check cleared, 2 days later 1 used most of the money, it became available, same day the manager at branch in Eagan put a hold on my account, because the check was larger than usual!!! I received a letter via snail mail, 3 days after the deposit & all transactions were charged a overdraft fee of $36 & he didn't even know if check was good!!! It was not good, when I found out about this I called 1 after another #s.


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I opened a checking account with US Bank. I was given an ID for online banking and a temporary password. I logged in to my account to make sure everything was working properly. The next time I tried to log in, the website requested my pin number which I did not have. The pin number is assigned to a debit card. I did not want a debit card, because I consider it just one more danger and back door to my account by hackers. I could not log on without the pin number. I could not even contact them because that requires me to log in. I called customer service who informed me that they would send me a form to apply for a pin number and it would arrive by mail in 7 to 10 business days. 


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US Bank lost my payment to Medicare. Told me that I would have to file a claim through Medicare, to find out I should have filed a claim as I'm with the bank. US Bank denied the claim saying I waited too long. I waited because they told me to. I will be moving my account to a credit union.


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My wife went into our local Kroger store and was talked into signing up for a Kroger credit card which is issued by US Bank. She was told that purchases outside of Kroger would be one gas point on the card per $100 and Kroger purchases would be 3 gas points per $100 purchase. After using this card, there were no points at all for any purchases anywhere. She sent her payments by mail by check. I tried to set up the payments online the last time a payment was due. It took the bank info and said it was set up. Made the payment online. A week later my wife gets a letter from them saying her bank wouldn't accept the transaction. We got a check off in the nick of time to avoid a late payment charge. She is going to continue to make payments by check. I received a Kroger mailing trying to get me to sign up for their card and in print were the lies they told my wife about the points. My wife say the vig is 38 percent from US Bank. Loan shark status.


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Followed their steps to activate card online. Set up online account and log in. Two days later their IVR system called & said I still needed to activate! What? Transferred me their customer service & said I could only activate if I had the card in my possession or I would have to call back later. Figured that since I was on the line I would confirm my promotion offer. Then was told the promotional offer that was mailed to me with a confirmation code that I used to sign up for the card online was NOT in their system! What? They actually then said I only had the options to snail mail or fax my offer in to get my offer applied! What - who faxes anything anymore? No option to scan and e-mail like a normal CC company - it was stated that they can't receive "outside" e-mails which is a complete lie. 


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The problem is they will hold money in a central bill account when you make payments from you checking to credit card. This does not happen with a person account. The money paid to the credit card is not accessible as a balance until the end of the statement period, therefore they get to hold onto your money, and you can't access it, for weeks at a time.


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I paid them $30,000 so my 89 year old mother would have a smaller monthly payment. They informed me afterwords that we would have to pay an extra $250.0 for that service. We paid and they said next months payment would be less. It wasn't. And four months later it wasn't. We were treated like a bastard at a family reunion. They told us that they lost us in the system. Now they said it's been too long to reduce the payment. They don't want to hear about it again. I got from this that they are not interested in the business from the elderly. They have contempt for the aged. And they kept the $250.0. These people are theves, and they have no compassion. I would live in a cardboard box before getting a mortgage from them again.


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Since my first payment to them it is was a nightmare. They say they don’t received your payments, online service doesn’t work properly, they never answer phone calls, not an option to leave a voicemail. Practically they just want to collect your money and charge as much charges they can. Please! Do not even attempt to make business with them! And please, Can I get someone from the bank to contact me? I would leave my number here so you guys can do it but this website would block my review.


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This bank is the worse by far. They purposely charge ridiculous fees. After I told them I paid a loan with a different account and they keep giving me fees for 11$ overdraft, 36$ return them, 36$ again 5 times for Netflix refuse to waive racked up 300$ in just in fees. I asked to change to overdraft protection and they closed my account with over 300$ owed in fees for charges - 11$ from Netflix accounts. They wouldn’t even waive the fees. If 11$ wasn’t in the account and my direct deposit goes through the following day why not help me with the fees that are triple the amount... On top of that my payroll check and it’s check went to a closed account...without a letter or knowledge that the account was being closed. I literally still log in as normal. I had to call asking about my check to learn it was returned due to a close account.


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US BANK is truly one of the worst banks that I have ever banked with... No matter how I deposit funds in my account... Each time I make a purchase knowing that I have more than enough funds in my account to purchase the items, it never fails. US BANK says that my account sends my account into the "negative" after my purchase has been made. Then when I call to find out how is it that my account is in the negative, they seemed seriously annoyed by my inquiring but yet they can never clearly explain to me what the issue is, they just say that I pending charges. 


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I financed a vehicle through your bank. Made 48 payments, on time. You folks received my electronic payment and within 1 or 2 days you had your money. On March 7th US Bank received a cashier's check from me for the remaining balance ($14,000+). I sent the check, overnight UPSP, and you received it, according to an agent on the 8th of March. Along with the check was a letter asking if the lien release could be sent (faxed) directly to the dealership where I am getting a new vehicle. I called on this and was told it couldn't be done (on the 11th of March). Today I called and was told the release would be mailed Monday 3-19-19.


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US Bank gave me a $13k credit line and a $6k overdraft line for my small business. They suddenly shut down my low interest 14.5% credit line so that all the credit moved to the 21.5% overdraft line. I have never missed a payment. I am current. They act annoyed when I inquire. Basically, pay it off and go away. I will, I promise, I will never come back and tell all the small business organizations of my negative experience with US BANK.


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US Bank Acct **. On 11/06/18 I made 2 balance transfer 1 to Capital One for $1300.00 and 1 to First National Bank Omaha for $1150.00. 3 days later I get 4 bal trans confirmation letters from US Bank, 2 for Capital One, 1 for $1300.00 that I authorized and 1 for $1350.00 that I didn't authorize - 2 from First National Bank 1 for $1150.00 that I authorized and 1 for $900.00 that I didn't authorize. I called US Bank and explained that I made 2 balance transfers not 4. They decided this was a fraud issue. I tried to explain to them, "How can this be fraud?" Perhaps this was a computer error. They managed to correct the First National Bank balance transfer. 


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The customer service is horrible. I am trying to get out of their clutches. I They have a phone wait times based on the time of the day lasting at least 15 minutes to few hours. So you are screwed if you have to reach to them. Pretty callous attitude from the customer service people. They don't care for their customers. Looking forward to closing the accounts. Multiple bad experiences with this bank.


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US BANK continues to say they never received fax copy of Declaration page for my new insurer. They should have received it on February 11, 2019. So they paid old insurer on February 15, 2019, even tho it wasn't due until March 1, 2019. Was faxed again on February 25, 2019. Now since they paid old insurer prematurely, I will have to wait for old insurer to send me a check for $1300, then I'll have to mail the check to US BANK and note "For escrow only", and pray that there's someone decent enough to apply it to my Escrow account so my homeowner's insurance can be paid. Please stay away from this company, and file claims in small claims court every time you think they're stealing your money, and maybe they won't be so quick to lie and steal! The cost may be worth it! They're the most untrustworthy business I've ever dealt with! Avoid them like the plague! This is not my first run-in with them.


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I did a car loan with them, my credit score was around 790s. Never received any of their bills; after 2 months I received a note for delinquency greater than 30 days. Called them upset and made all the payments in advance. After more than 20 calls, very poor service, no one seemed to be interested in really helping out. I found out they had my email wrong too. Talked to a condescending manager who told me it was my mistake even if I hadn't received anything in the mail and nothing could be done. Bottom line, credit score dropped to 690, unfortunately I am looking to buy a house and this will really hurt my rates. Never again doing business with US Bank, looking to refinance as soon as my credit score gets back on track.


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I tried to open a business credit card from US Bank. Was a nightmare for me. My fico score was 760 and 11 years of credit history no late payment, recently my business credit card was approved for $18k but it was closed 3 days after due to the investigation department need me to proof 8 documents from me: (see it below). I’m not applying for a home mortgage for some kind of a big personal loan. Just a credit card. I’m banking with US Bank for 3 years with all good standing balance and perfect history, this is what US Bank DUE to me.


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Today FEB 20, 2019 I called the collections department of US Bank to make a payment. I told the rep first initial ** that I needed the address to make electronic payments for the future. I told her I wanted to make payments and stay in my home. Due to illness and loss of work hours I have not been making current payments. But I am making them. I find that the majority of the staff that I speak with are courteous although thorough they offer every option to help remedy the outstanding debt and become current with my mortgage.


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TIAA aimed us in the direction of U.S. Bank to get a bridge loan (line of credit) after we moved to a new residence. When our old house sold, U.S. Bank was very slow to apply the payoff funds on the loan. So slow that another month's interest was charged even though they had the funds to pay off the LOC. It took several calls to correct the error. Each time before it was fixed a rep assured us that it would be taken care of that same day... Still it took 3-4 iterations to apply the transferred funds to the loan. THEN, because they were slow posting the payoff, they took another payment on the loan from our checking account.


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Hi, I always have the worst experiences with US Bank. Even when they have technical difficulties on the app, they blame everyone else instead of taking responsibility and fixing it! I’m very angry, because US Bank has basically stolen money from me by not correcting a huge mistakes in their system and they are refusing to acknowledge this. After this problem is fixed hopefully (because they’ve never fixed the other problems) I will never use US Bank ever again! The Customer service reps are always very rude and inconsiderate, they have never treated me well. Something needs to be done about this, I am not the only person that goes through this but I’ve heard it from many others as well that this is why they left US Bank! I recommend that you do not waste your time or money banking with US Bank, thank me later for saving you on all the stress. Be blessed.


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I am in the process of doing home repairs so I decided apply for a home equity loan to help with expenses. I filled out an online application for simplicity and US Banks marketed low fees. I should note the application process definitely requires you to include an address and zip code. I called the next day to be told that my loan was being turned down because I was outside the area in which they can provide a home equity loan. This was after my credit was already pulled. The recommendation by a US Bank representative was that I REAPPLY for a home equity line of credit for which they would have to pull my credit again. No thanks. What a racket. I should have known better. I have seen how these chop shop call centers operate first hand. As an applicant you are not thought of as a person who worked hard to build good credit. You are just a number. Someone who can be sold something even if it isn't what you intended to buy.


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Will try and keep this short but want to include all the issues we have suffered under US Bank. They try to increase our mortgage payment each year, even though our insurance goes down and the taxes go down due to being a Disabled Veteran. They send out the Escrow Analysis and short a payment on it to make it look like there is less in the escrow account that there actually is. They send out 4 Mortgage Statement bills during a 2 month period during the "escrow analysis" to confuse older or disabled customers into thinking they have not paid their mortgage and so they will pay again.


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Went into my local branch to consider a new business checking account. When I sat down with the branch manager, she asked me to wait a minute as she had to finish something up. I watched her as she berated one of her tellers in front of customers. I was stunned. Then it appeared from my view she did the same with the drive through teller. She was more concerned with embarrassing her staff in front of customers rather than help a new customer open an account. She made me wait for 10 minutes. I finally got up and walked out. She saw me but didn't even make a gesture to try to save my business. What a piece of work. This bank may be the most ethical (although I doubt this), but boy at least this branch needs someone to model decent customer service.


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I've been using them since 2001: had home equity loan, checking accounts, savings accounts. Was buying a car and stopped by for a $9500 cash and they don't have it... I walked into the location in the beginning of Sept, 2018 and inquired about the home equity loan. E-mailed the banker requested info, lifted credit freeze: was told they will run the report. Arranged meeting with banker. When went: the banker is not available - helping at another location. The manager looked at the paperwork and said the credit wasn't run and that I need to remove freeze again...


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I’m the personal rep for my deceased mother who banked exclusively with US Bank. Because all her accounts were held here I have kept her probate account with the bank. BIG MISTAKE. While the branch staff attempt to be helpful they are utterly useless at achieving results. Simple things like following my simple request for including photos of cancelled checks on statements cannot be done (even though she had them prior to her death), transferring funds from an IRA I inherited can’t be done. The list goes on. I would hide my money under my mattress before doing business with US Bank ever again. They have made a difficult time for me and my family immensely more complicated and frustrating. Kind of amazing anyone would pay to bank with them!


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This is the worse bank ever. I would not recommend. They need to be shut down. I had recently started a bank with them. It’s been about a month now. I have been transferring a lot of funds from my checkings into my savings. I was unaware that I can only do that 5 times per month. So I made a total of 15 transfer from my checking to savings not know they were going to charge me 15 dollars per transfer. 10 times 15 is 150 which means they done took 150 dollars of my hard earn money and just tell me, "Oh well." You can’t get your money back. Clearly I didn’t know. 


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I fell into the trap of being charged a surcharge for buying stamps at a US Bank MoneyPass ATM machine. The following is from a US Bank website: “We’re ready to help 24 hours a day, 7 days a week ***. Access to more than 4,700 US Bank ATMs No surcharges at more than 28,000 MoneyPass® ATMs” A Webster’s Dictionary definition of “surcharge” is, “an amount of money that must be paid in addition to the regular price.” Therefore, as morfe fully discussed below, U.S. Bank’s claim of no ATM surcharges is, at best, misleading in my view.


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I have been depositing my work paycheck into my US Bank account for the past few months, waiting for a few days for it to say "funds are available" and then go to withdraw money out that I need to take care of whatever I need taking care of. I went to the Plymouth, MN branch as usual, saw the Teller that helps me regularly with another customer, so a different Teller waved me over to her so she could assist me. With the way this lady looked at me, I could tell she had a problem with me and would most likely give me a nasty attitude or a problem. I honestly didn't want her to help me and would have rather waited for sumone else.


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They send 3 letters a month trying to force their credit card down your throat and now it is in emails too! Just leave me alone! No one wants your crappy card with 18.99% interest or to do any business with you really.


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I would give US Bank negative stars if it was an option. They have REPEATEDLY stolen from me by claiming that they have no record of outgoing transactions. Most recently, it was a payment of $1000 I made on my credit card that was rejected by the receiving bank (i.e. NEVER deposited). I watched the money leave my account, but it was NEVER returned. The transaction was completely GONE from my history and the customer service reps said they couldn't find it or there was no record. It just disappeared out of thin air...?! I had to contact the other bank to get proof. US Bank customer service is **. Useless. They did nothing but blame the receiving bank. Even after I got a letter from the other bank stating it was US Bank's fault...they did NOTHING. I filed a dispute and they lied and said it would be dealt with, never heard back from them!


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They enrolled me in the overdraft protection by their own, without my knowledge. And I was charged for overdraft so much. Without informing me, they closed my account and hand over to the collection/recovery agency. The overdraft amount was ONLY 150$ which I could have paid right away. But it was never communicated and my WHOLE CREDIT HISTORY IS DAMAGED BECAUSE OF THIS! Definitely! NOT a reliable bank! Customer care SUCKS! They treat people like **! NO manners or politeness. There is NO branch in East Coast, and they keep asking us to contact the branch personally. Regret each moment for opening an account with these people! Needless to say but dont like this bank!! Watch out guys!! And dont be another victim like me. :(


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Opened a checking account there had my son go and deposit a cashier's check from our previous bank. He was told it was in there and everything fine. Looked that morning and noticed funds was on hold. Called and was told that they contacted to verify funds and our previous bank couldn’t verify. Called the previous bank we had. They said no not true. It is a cashier's check. The funds have already Been release and paid into our account with US Bank. Called US Bank back and was told another story saying that our previous bank had contacted them saying that contacted out previous bank again and they said no they wouldn’t have and can’t by the law. Called again and was told another story saying it was a early alert from our previous bank then they took the original hold they had on it and placed a second longer hold and overdrew our account cause they held that money twice. 


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A recurring payment caused my account to overdraft because it debited a day early. The bank refused to refund the overdraft fee even though I brought the account balance positive before the overdraft fee went through but was still charged. This used to be a people friendly bank. They no longer are.


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My credit card was wrongfully charged by a hotel. By the time I realized what was going on I had incurred three overdraft charges. The hotel kindly called and admitted their mistake. I was told the funds would be returned first thing Monday morning and the overdraft charges would be removed. That didn't happen. I asked if they could at least help me get home was told no problem and the card was denied. I called and was told they cannot authorize funds even if it is not my mistake. 


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I called US Bank to verify that my credit card, that I had with them, had no fees associated with balance transfers. I told the rep that I was looking into transferring a balance from another card to the US Bank card but only if there were no fees associated with the transfer. The rep assured me that there would be NO fees for this activity and that I would have 0% interest on this transfer balance as well as future purchases for 6 mos. He told me that the only thing I would need to pay would be the min. balance each month to keep this agreement and to pay the full amount in 6 mos. IF this was done, he assured me that there would be no other fees.


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I was impacted by Hurricane Michael on October 10th leaving me with no power or Internet services. After my home was restored to a usable state, I contacted US Bank about skipping one payment on October 18th. I was placed on a forbearance plan for three months, of which I only used one month of. The account was fully up-to-date in December with only one late payment (October). I was told I would not incur any late penalties and there would be no derogatory impacts as this is what forbearance does for you when you are affected by a declared national disaster. HOWEVER... I was charged a late penalty. When I called to ask why, they stated I was late in October because I did not call until the 18th, which was after it became late on the 16th. 


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Tesla uses US Bank for auto financing. No problem there. We get our first bill and instantly set-up autopay and thought we were done. At some point we got a message on their website confirming the autopay. (Found it after we got our current bill with a late fee) BUT, at the very bottom states it would be another month for it to be active. Personally, I never read those pesky messages on any of my bank accounts. It's usually a stupid balance transfer offer or other worthless message. Talked to customer service "nothing I can do". It's obvious the intent to pay was there! This all seems shady and a money grab.


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I have US bank auto loan. I opened that back to Oct 2018. I paid my first payment on Oct. 20 and I setup auto pay on their website which is not user friendly and very hard to understand. I set up auto pay. After that I thought they will charge the money automatic. I wanted to check the account on Dec. When I checked, I recognized they did not charge the money and they reported my account to credit bureaus and my score dropped almost 100 points. I called the bank and told them I setup auto pay when I paid my first bill. I got auto loan 5 times in the past and I have never late for payment ever. I always setup auto pay. They said, they cannot do anything about it. Auto pay is not coming up from their system. What a useless company. I will never do business with these guys again.


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My grandmother opened a CD in the early's with my son as the beneficiary in the early's. US Bank subsequently purchased that bank, and all accounts remained the same. Aug., a statement for the CD came via mail. It literally states if you want to renew, "No action is required". My grandmother has since passed away, but we left the account as it, because she had a living beneficiary. They have only sent one correspondence letter and when it was received, I called to ensure the CD was not linked to her mortgage or checking, to which we were told it was not. 


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I have an auto loan through US Bank and have had struggles every step of the way. When setting up automatic payments online the system failed on two separate occasions leaving a note that it was successful but later we found no payment occurred. We were then charged a late fee. After the 2nd time of this happening and after calling customer support on both instances I was finally told to submit the request for automatic payment through a paper request and that I was then caught up. 


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I am an acct holder at US Bank, both business and personal. But I will be closing them both due to what I believe is a scam by them to get seniors to open an acct with them. I am a caregiver for my mother which is a disabled senior. She is collecting her SS payment on her direct express gov issued debit card. Well since I bank at US Bank I figured I would just pull the money out of my mom's acct to pay her rent and bills for the month from their ATM. 


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Boulevard Park US Bank branch staff demanded that my SSN and other Personal Information (Hacker Bait) be kept on file "Profile" for one simple debit card transaction. I have a Government issued debit card. The government contracts with major banks including US Bank to provide cash back service to non-account customers upon presentation of the card and valid ID. The teller had already input all my information, ran the card and had me sign the receipt leading me to believe the transaction was complete, then I was asked if I had an account, I said no.


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My husband had a business checking with them. They charged a $6.95 monthly maintenance fee. He didn't use the account for a month and his balance was at $0. They charged him a fee at the end of that month, and a fee at the beginning of next month, then proceeded to CLOSE the account down soon after. On top of the two monthly maintenance fees, they also charged an OVERDRAFT fee of $36. Keep in mind that this OVERDRAFT FEE was wrongfully applied as he never actually went overdraft. They then sent his account to collections. All of this happened in less than 1.5 months without any notification.


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I would love to give US Bank 0 stars, unfortunately that is not an option. I went into the bank yesterday to deposit a check. I questioned a decision they made and they got mad that I was questioning it (their anger included glaring and condescending remarks). I then told them I would be closing my account the following day. When I went in to close my account, they said they were sending out a notification that they would be closing it instead and that it would be on my record, making it more difficult for me to open an account elsewhere. I didn't realize that banks could retaliate because you decide to do business elsewhere. Because of this, I strongly discourage EVERYONE from using US Bank. If you do use them you cannot question their decisions, you cannot voice your grievances, you cannot ask for additional assistance. They do not care about you, your money, or your business.


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Extremely lacking professionalism in behavior and attitude. Incompetent service. Not thorough of task and not respectful of my time - I am forced to repeat visits due to mistakes, made by Account Reps, time and again. They don't LISTEN to my needs. Not proactive or anticipatory in serving and assisting me. Appear to enjoy strutting about in suits with stone faces though. I recommend the use of phone rep service, whenever possible, to achieve concrete answers and correct results. 800-customer service is the only saving grace for me.


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Had an auto loan with US BANK. Got in an accident. Not my fault. Insurance said dealing with US BANK was an ordeal. Insurance was finally able to send them check covering my loan. Everyday called to see why hasn't posted. Finally I learn they don't post for ten business days. Other banks do it in 1-2. This is over holidays. Bank paid on December 21st. Now January 2nd and I'm thinking it's going to be stretched to maybe the 7th? Won't give me a loan because of insufficient credit history which is absurd because got loan with them before. And because loan still on books I can't get a loan from someone else. It's now January 2nd and my car rental expires tomorrow and so when look for car I'll have to do without a car in winter. Will also have Uber, bus or bike to my two jobs. US BANK is the worst. Please let me know if this deterred you from joining US Bank. Would give me some happiness.


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Opened a checking account with a lady over the phone 12/27/2018, communicated for 2 hours, decided a particular checking account would fit my needs. She did indicate that US Bank did not have a footprint in the East Coast, but would try to see if an account could be opened. Shortly she provided me with an account number and routing number. She provided me with a phone number to call for online banking, was told paperwork would be sent. The very next day 12/28/2018, learned via email this account was closed.


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So U.S. Bank really screwed me!! My check was late Friday at work so I deposited my check 1st thing Saturday... with Christmas and my son being abandoned at his grandparent's house by his stepdad at Thanksgiving with no clothes, I've had to buy unexpected clothing and food for the boy and the extra child support I was ordered to pay, by the court because of the delay in autopay with the job change... I didn't have a lot in checking. So now I'm told that I won't have my money until Wednesday!!! If I would have been warned at the time I was depositing it, I would have held off and went to Walmart to cash my check.


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Before you write a check to your daughter, son, family or friend and include their significant other on the check you need to know US bank will cash the check without requiring 2 endorsements, allowing the significant other to either deposit in their individual account or receive the cash and the person you intended to received the money will not have access to the money. If you are a victim contact the Office of the Comptroller of the Currency or OCC and file a complaint. Because US Bank will give you the run around requiring a police report "not necessary" and a subpoena "not necessary". Good Luck. Ripped off in STL.


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The people who work at this bank constantly call me while I'm working, asking me for my customers' names. When I told my customers to deposit their rent money into my business account, US Bank (78 Blue Ridge Kansas City, Mo) told them and me only $500 can be deposited a day. Then a clerk called me and said I have TIN number changed. Said she was auditing my account and said she was going to close my account. I could not withdraw any funds from my account, so I filed complaints. I'm trying to sue this bank.


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This is absolutely the worst bank I've ever had the misfortune of dealing with. I just opened an account with them two weeks ago and all of a sudden access to it disappeared from my online banking page. No way to check my balance and no way to make any transactions. I'm waiting for an explanation from them, but meanwhile everything is on hold. You'd think they would have the courtesy of calling their customer to discuss whatever issue they have, but no, they act like you're some kind of a criminal. Good-bye US Bank and good riddance. I will stick with my Wells Fargo Bank.


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I have been with US Bank since I was a baby. 28 years! 2 years ago I opened a line of credit that had a secure interest rate of 6.99% so I could pay off a high interest rate credit card. Now that I get my statements online I just looked at the interest rate and its up to 11.99% without my knowledge! I've emailed them and called multiple times and magically they are having trouble finding the original agreement. Will be contacting a lawyer soon if this does not get resolved!


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US Bank has the worst customer service I have ever experienced. Everyone I spoke to regarding a dispute of a transfer acted like it was their first day on the job. They do not allow you to speak to a supervisor. They must try and help you first then when they don’t know the answer they act like they are going to put a supervisor on the line and then I get disconnected. 3 times. Not a coincidence. I don’t they train their employees. It’s been nightmare trying to get my $600.00 back that US bank has been collecting interest on. If I could give this review a negative 10, I would.


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July 2018 I attempted to use my bank card and it declined at the atm, second attempt it stated exceeded my daily limit, 3rd attempt I was directed to call US Bank. $918. Within a 24 hr period by advice from their dept stating try again after midnight. We were in contact with US Bank. They stated they see we attempted to withdraw and see it's declined AND said our cards were locked. 3 days later we see atm fees plus the amounts still pending. I called from concern and assured it would work itself out. Not to worry. 5 months later I receive letters stating it's past the 60 day time and they declined investigating. I have numerous call records showing I called plus fax verifications. I requested transcripts of their phone calls and denied them. They are stealing money and refuse to listen to their calls to prove I never got the money from the atms they said my card was locked. 


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I have 2 business accounts with US Bank. I have not had access to online banking since my second month with US Bank. It is critical that I have reliable online services because I travel 75% of the time. Each time I have returned home, I have gone to a local branch to gain online access. On 4 occasions while at the branch office it seemed to be fixed but on subsequent attempts to use the services I was locked out!! This morning, I am again unable to use these services. I have demonstrated patience and tried politely to work with US Bank for months! I can no longer Remain patient. When I close my accounts today it will represent FIVE trips to the US Bank branch office with NO positive outcome. In 30 years of business banking I have never had such a poor banking experience or relationship. As unfortunate as this is, US Bank operates like a 3rd world organization. I recommend that you avoid banking with US Bank.


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I closed my account with U.S. Bank a month and a half ago when I got married and started a joint checking account through Wells Fargo with my husband. First, they sent me a check to the wrong address with the remaining balance from my account. After spending three weeks of being transferred to different departments and talking to different people, I still haven’t gotten my check. I closed my account a month and a HALF ago and they are STILL holding my money. I strongly recommend using any other bank besides US Bank. They are far too big! Go with local bank!


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Despite multiple notes and the fact that my account there is closed US Bank continues to bill for a line of credit (Cash Flow Manager) that I have never used, was pressured by bank loan officer to get many years ago. The implied threat is that my credit rating (830s) will be damaged if I do not pay... I only used the bank because they purchased a small local bank formed by friends many years ago.


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There should be an option for 0 Star. Called to inquire about a Zelle transaction that will take about 1 to 3 day to arrive. Meet with rude customer service which stated that it has nothing to do with US bank. If you hate your job, don't work there. US Bank, don't you give your employee proper training before putting them to work? I understand that it's the holiday season and all but don't customer service department exist to help answer questions and concern of the CUSTOMERS? Why are we being treated like pests? I am considering changing bank if I have to deal with this kind of treatment everything I run into problems or simply just have a question about my account.


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I am retiree on fixed income. Made mistake of opening checking and savings accounts at US Bank. Already charged $88 in fees in 2 weeks. $50 for trying to wire money into my savings. Research before using US Bank and you will go elsewhere. Lesson learned.


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WATCH OUT for the Fry's CC scam from US Bank!!! US Bank has conspired with Fry's to make rewards points offers for online purchases that will not be honored!!! If you buy online from Fry's, they code it as if made in the store, and US Bank screws you out of the transaction credit. Way to treat loyal customers Fry's and US Bank!!!


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I called in regards of the Zelle to Zelle transactions. Why do it take up to two days to process. I couldn't get an explanation from the CSR. I also asked questions on why won't the app allow you to see description with a debit transactions. I was also made aware that they took the courtesy waiver away in May. Not sure why but life, happens or timing is bad to where you may not make it to the bank in before the cut off time. But to know that if you make a mistake that your bank won't help a loyal customer one time that don't make you feel secure with that bank. 


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My wife's account was used to pay my credit card down by 1600.00 not by her or I but by a scam low interest card caller who somehow took money from her account putting her account into overdraft fees and etc. After that they reduce my credit limit claiming they cant refund her the money cause it would go above my credit limit. So we feel they committed fraud themselves and are hiring a lawyer cause at the time my credit limit was enough. So US Bank is in for a world of hurt. I have a lot of business contacts with US Bank and they have started closing their accounts. And my type of business is a 9.5 billion business. It's not about the money. It's about correcting your mistakes.


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My city incorrectly classified my property as vacant and sent me an exorbitant tax bill which US Bank paid. No issue here. When I realized this I got DC to correct the error and credit my account. We're talking a ton of money here. Anyway my city has been great since the error and all US Bank really has to do is request a refund due to overpayment. It's been pulling teeth for weeks. It's killing me & it's total apathy.


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Deposited over $1800 check into my new savings. Came back the next day to withdraw some cash and was told my account was put on a hold for Minimum payment which was $25. In which she could see that I had well over 25 dollars in the account but still would not give me any money. I was leaving town that night for work and would have no way to get any money. Called customer service. She told me there was no reason she couldn't have given me money but there was nothing she could do because the bank had already closed for the day. Thanks a lot US Bank Carlinville IL.


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This bank uses unethical tactics to charge late fees every month. Their customer service is terrible when calling in. They are not interested in listening or understanding your complain, only in their own agenda. Stay away! I’ve been a customer for over 8 years and have had not had any negative remarks on my credit with a score over 800.


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I have been a loyal Customer with US Bank with 5 Business Accounts, 1 Personal Checking Account, 1 Savings accounts and 4 Credit Card accounts, 3 Personal and 1 Business Credit card. US Bank decides to close 2 of my personal credit cards with high limits and my only Business credit card that also has a high limit without my acknowledgment nor did they send me any notification letters in the mail/email. The only reason I found out is because I went online to my accounts and noticed that 3 of my credit card accounts were missing. When I called Bill ** in the Card Member Services Payment Risk Department he advised me that he decided to close the accounts because I was a high risk for having too many authorized users on my credit card and I had been adding and removing. Keep in mind all credit cards are in good standing and even 2 of the 3 he closed had zero balances.


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I have had my card with US bank for over 12 years and the first time I call their customer service number They ** was the rep that answered and she is a miserable person wow. I don't think she even wants to work for the company because she does not care about customers at all. I asked to speak to a supervisor and she said, "There is no one else in the building that can help you." I asked her if I request a credit limit increase with my 800 FICO will it be a hard inquire or a soft one she could not answer that either. Shouldn't your staff have better training and more knowledge about how credit works and what the difference is.


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I was seduced into signing up for a new credit card by US Bank even though I have a wallet full of high priced reward cards. This new card had a benefit that none of my other cards had, at least not as generous of a benefit. What seduced me was cell phone insurance, for all my cell phones, as long as I charged my cell phone bill to my new US Bank Platinum Visa card. The insurance was for accidental damage or theft. This insurance carried only a $25 deductible (I had another card that had a $100 deductible for the same cell phone insurance). So I signed up for the US Bank Platinum Visa and paid my AT&T statement with the card. A few months past and the microphone on my iPhone began to act up and people could not hear what I was saying when I spoke with them on my iPhone. 


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On Thanksgiving day I see my bank account was closed due to negative balance which has direct deposit and was told I was sent notices of the account being closed which I did not receive. I go into local branch do paperwork to have check revert to another acct I have with U.S. Bank handled by the asst manager. Told I would get the check a couple of days after it was at the bank in new acct. Why was the check sent back and was told they did not catch the check in time to put it in the new acct which was a lie. They did not check info. I had to fill out to revert the check to the other acct and sent it back. I will not deal with this bank anymore and will not refer anyone to bank with this bank. They are liars and thieves and try to cover up their mistakes.


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On Nov 5 I went into the Colerain Hills location and the branch manager Kyle ** was very rude so I closed my acct. Left and called. Was able to get another account same day. Different account number to have Kyle ** close my new account WITHOUT ME BEING NOTIFY. I was told I had 30 days to make a deposit of $25. They closed my account on Nov 13. It wasn’t even 30 days. I had until Dec 5. I was told today when I called to see why my account was closed. I received a closed account statement for both account But NEVER ANY PAPERS ON WHAT I WAS TOLD TODAY. 


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We were charged $395 for “contract termination fee” when we had complied with all terms of the lease and returned the car 2 months before the end of lease! Ridiculous to charge a fee at the end of your lease! The lease is supposed to end and you are supposed to return the car. Will NEVER do business with US Bank again!


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Deposited $40 cash in ATM. Malfunction caused money not to be credited or returned. Was told it would take up to 10 days to be rectified which is unacceptable. US Bank error causing my acct to not be credited.


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I was charged an overdraft charge on an overdrawn amount of 4.23. It cleared on the 13 and was charged an extended overdraft on the 16th. I was only overdrawn for 3 days. When I called customer service she said I shouldn't have been charged it and she said she would reverse it. I then deposited 60 dollars and when I looked at my account it wasn't fixed and only had 19 dollars so I called customer service back and was told yes I should be charged it. Incompetent bankers. I'm going to look for another bank. it seems this is a norm for them.


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Was sent a hand delivered letter with foreclosure threats all over it cause a late fee of $50 from previous month was not paid. Absolutely ridiculous. I really hope my mortgage note gets sold to a different bank. Livid with anger with this harassment.


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So my credit card get compromised as I see online a fraudulent charge on my credit card then I get a new credit card in the mail and I haven’t even had it activated for even a second and I already see a fraudulent charge on it. I went through like multiple credit cards like this and I wasn’t even shopping online or had I left my house. It’s like US Bank is running out of number combinations to put on their credit cards and accidentally making copies. But customer service is very helpful and cooperative.


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I received - and personally opened the envelope containing new credit cards in the mail today to activate, from US Bank, as a result of wife losing hers a few weeks ago... There was not the usual ‘Call this Number to Activate’ sticker as I’ve had in the past, but a sticker with a US Bank website. I entered in the requested info on this site and got rejected, so I called Customer Service. The first person I spoke with asked me a battery of questions to confirm my identity- all of which I passed, and then asked me to confirm the date with which I began as a card member with US Bank, and because I could not recount the very day- years and years ago, she refused to continue the activation! 


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I have never been a member of this bank and after my experience I never would. I will not go into too many details. However after talking to 3 customer service agents. Then making sure, I had everything. Drove 220 miles to get the business I needed done and was told no it can't be done. Talking to three different people at the bank and someone from corporate office who told me that customer service would never tell me that and asked the recording to be reviewed. Was told that dont record and I was lying and was hung up on. Then I was told to leave the bank before the cops were called. Never do business with US Bank. They lie to you.


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On September 8, 2018 I had an appointment with an Appraiser come out to my house for an Appraisal that I paid for to remove the PMI off my mortgage. When the Appraiser arrived at my house I greeted him in my driveway and asked if he wouldn’t mind doing the inside of the house first, since I had just vacuumed and cleaned the house. I went further to explain since it just rained the night before and I had also just cut the grass that I didn’t want this tracked into my house. The Appraiser responded “No! I’m already outside and I’m going to do this first!” So, we proceeded to walk around the house and through the yard, and when coming into the house I asked if he wouldn’t mind wiping off his feet before entering since I remove my shoes in my house. He proceeded to walk into my house without wiping off his shoes and did not put on any shoe covers. 


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Hard fraud holds placed on a newly opened account to deposit a student loan check. Was escalated and closed, due to me trying to transfer money into my usual PNC account before the "new account" holds had dropped off. So the risk department closed my account and said after 15 business days when my check clears I will receive my check in the form of a cashier's check! No communication or anything, just me calling in to find numerous holds despite online banking says all the money is available. Well no wonder I tried to use it! My family relies on this money for basic necessities. And now we have to wait a whole extra month to get it! Absurd. The Consumer Financial Protection Bureau is a JOKE! 


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First off, the US Bank app sucks. There are too many bugs and the app freezes once you scroll down to previous bank records. To my main problem. Yes there was fraudulent activity on my card and US Bank stopped it but that wasn’t the problem. The problem was the bank never notified me so my card was declined trying to buy dinner and groceries. They could’ve at least given me a warning ahead of time so I could get to the bank and pick up a temporary card. The bank was closed and now I’m without money to buy food. I will be closing my account first thing tomorrow.


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We decided to start paying our mortgage online instead of at a branch office, that is 30 min away. I registered for online payments, and it proved to be a disaster. I talked to at least 8 people over 2.5 hours this morning, only to find out they do not work with Firefox web browser... They told me to use Chrome... OK. I used Chrome from a different computer and it still did not work. They told me they could take my payment over the phone, and would reduce their normal $11 charge, down to $5. Are you kidding me? Their system is having some problems and they want to CHARGE ME to make my payment, 'cause their system stinks? You know what else stinks, their customer service, it is terrible... Wish I had found this site before taking out a mortgage with them. Bernie Madoff treated his customers better than these dolts.


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I used the pop money service (online) after talking with a banker over the phone and was assured that my funds, which were debited on a Monday would be in the recipient's account (also a US Bank client) at the latest by Thursday. Well, it was not! Now it is even a day later after this already extremely long float time. I was told online that nothing could be done to speed up the transaction. 


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Seriously they are ridiculous. I been having my account for years so now just started noticing they are charging me a 6.95 dollars fee. When I get a direct deposit of more than 1000 every two weeks. Call the banker they said it because I have a different account. Wtf. Like they never said anything about different account when I open it. They like to rob their customer like that. I will be canceled them after today cause they are not realistic with what they said. One day one thing and the other a different thing.


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Had a $6.71 overdraft, was not aware and in less than a day without a phone call or notification they closed my account in 24 hours of being overdraft. I have direct deposit and can not access my money. Single parent attempting to pay down on debt. Horrible, run far away from this place.


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Had several dealings with US Bank. Always seem to get the run around and full of excuses (well maybe they just bypassed that office and the paperwork went to the courthouse), no that just doesn't happen or how about this (we are wanting on a decision or waiting from paper work) how come I can get it in a matter of a few minutes but it takes them a week or two. Only 1 star because there are no negative stars.


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Cannot do simple things. They took my deposit to set up a savings account. I cannot see the savings account anywhere. Their response to repeated questions from me is "we show the account is active" and nothing more. Luckily the account was only to pay a loan and not a necessity. Be wary of US Bank if you're seeking peace of mind.


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I've been a customer for over 10 years and had my credit limit up to $20k at one point but didn't use it for about 2 years then used it for less than $100 but missed a payment once due to out of country trip. They dropped my limit to $500 now. I've been paying my full balance as soon as it's posted online but it wouldn't let me make payments on pending transactions. The only reason I am using this card is to earn mileage on Korean Air. I've requested for credit limit increase but they wouldn't even consider it due to less than 6 mo payment history. They are just too strict on their policy. Just because I missed one payment, they dropped my credit ridiculously low and wouldn't even consider $500 more credit limit increase. They really suck on keeping their customers happy. I'd never ever want to use their cc since there are many other options with much better c/s.


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US Bank Visa does not support or represent their customers. A company, which mailed me products that I returned via UPS, is stating since the product was not returned within the 7 day return period (which they interpret as from the day the product was ordered, not the day I received the product), they will not refund my money. Visa is standing with the company. I am out over $7,000 and I have no product because they did accept the return.


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Been banking with them for a few years now, always getting charged a fee that I'm unaware of, and their fees are very high, you also get told different information from every bank teller that you talk to. Would not recommend.


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Having issues getting reimbursed from Insurance money due to water damage on property. So far I have had to pay out close to 4,000 out of pocket with only a 1,000 deductible. They keep giving me the runaround asking for more information. Losing receipts had faxed in. The insuranceclaimcheck.com they want you to use is bs and Doesn't work. I have sent them. Paid in full receipts from the contractor. Even took it in to the local branch where I watched the manager put a copy of it with the check they sent made out to me and the contractor in an overnight envelope to them to have them call me the next week though say my request to gave the contractor removed from payment was denied because it shows I still owe. 


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I have not banked with this bank for over a decade. The bank charged me $35 for a 12 cent overdraft even though I had deposited cash money the day before. They said the deposit has not registered on my account but the system shows I made it. I made sure I had a $0 balance and closed my account. I got a call yesterday from an attorney claiming to work for US bank and they are claiming that I owed over $300 in overdraft fees on what is still an open account. I told him I have not used that bank for years and I owe them nothing. He then threatened to have me charged with fraud on a financial institution. I told him he could try if he likes and send me a summons. I will get my attorney on it and sue them. Waiting to go to court on this. I am thinking we should all file class action lawsuit.


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When I retired five years ago, I decided to have my pension checks direct deposited into a new bank account. I wanted a large national bank with actual branches all over the U.S. because I was going to be traveling a lot. I chose US Bank. Big mistake! This bank goes out of its way to illegally delay deposits to put an account into an insufficient funds charge situation. If making a cash deposit, the account will not reflect the deposit and correct balance for a day or two instead of the same day as the cash deposit. The first couple times it happened, I just let it go, thinking I made a mistake. Then it happened again and again, and I caught them charging my account a day or two early on some transactions, again causing several $36.00 overdraft charges. 


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My mortgage was sold to US Bank in 2012 and it’s been like the twilight zone ever since. Started making extra principal payments shortly after which sometimes were applied correctly and sometimes not. When I started paying principal payments that were higher than my mortgage payment AND contacted them to apply all extra to principal they started applying it to next month’s payment instead. Numerous calls, right for a couple months then screwed up again over and over. And of course wouldn’t let me talk to the department that actually applied the money "internal department" (secret screw-up department). 


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DON'T EVER PUT YOUR MONEY IN THIS BANK. They charged me 7 overdraft fees for very small transactions that should have been denied. That's $252.00!! When I called the 800 number to see why in the world this was happening, they informed me that back in July (mind you it's now October when this suddenly happened) I changed my overdraft settings online --- which I NEVER did. When I explained to them, over and over, that I did not do this, and this must be some sort of mistake, they refused to listen to me. 


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On 10 10 17 I bought a repo from US bank of which I paid the taxes up in my HUD. Now I'm being sent a bill from a collection agency for US Bank trying to take my house away. I paid cash for this home out of my 401 K and receive retirement just enough to survive and no one will talk to me. They put me through to prove I hold for a hr or so and get cut off. What a racket. Sell you a house then take it.


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My business account is from US Bank, on September 22, 2018 I could not deposit or withdraw my money, and it was like that for 10 days, I called in and spoke to a manager at Garden Grove CA branch (Inside Vons Valley View), her name is Sonia **, Not only she was not knowledgeable, she was not helpful. She claimed she can not give out the reason until the back office tell her why account was on "hard hold". A day later I called back, ask where is Sonia ** and of course she was busy, when I asked when are they releasing the “hard hold” and what is the reason of the hold and how come no Executive write me about this? The customer rep said they have no knowledge until back office get back to them. I was smoking furious, it is a business account and I have transactions every day, the following day would be my work money direct deposit day. 


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In June 2018, I put a charge on my US Bank Platinum card for $2336.10 thinking we were still in the 0% interest charge period. Later that day, my husband told me we were not still on the 0% rate. They send us courtesy checks all the time, so we called US Bank customer service. They said to write the check and deposit in our non US Bank, then we could pay off the $2636.10. We wrote a check from US Bank for $3000.00. The check amount was supposed to be 3.99% interest. Based on that information, I set up automatic payments from our bank to US Bank. When I realized they were charging me 18% on purchases, (we weren't making purchases) I called customer service. They informed me that my purchases was the $2336.10 and what we paid with the $3000.00 deposit paid off the check from US Bank. 


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STAY FAR AWAY!!! CAUTION!!! WORST CUSTOMER SERVICE ON THE PLANET. I signed up for a 0 interest credit card because I was having a surgery. The day of my surgery, my card was declined. I spent 15 minutes trying to get someone on the phone. Try calling 800 285 8585 and see how long it takes for your call to be answered. Also, I have gone into the branch 2 times to set up autopay for my credit card and keep getting declination letters. It feels like they want to make it hard to set up autopay so they can make money if the payment is not made on time. I feel they should be shut down. DO NOT SET UP ANY ACCOUNTS. FIND ANY OTHER BANK.


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If US Bank was the only bank remaining in the United States I would surely not use them in any future purchases. They nickel & dime the customer when a payment that has become late (NOT at the fault of the customer). Though when the error is pointed out to them they stand by the late fee rather than standing with the customer.


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I recently applied for a new card with US Bank. I have a credit freeze through Equifax so any new application always elicits a phone call to verify that yes, I did indeed request a new line of credit. A voicemail left on my cellphone gave me a number to call and a reference number. I call - I navigate through the computerized system - I enter my SS # - I enter my zip code - I get placed on hold - my call is answered by someone who transfers me - I am on hold for another long period of time - person says they can't find my application - I lose my patience and hang up.


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Signed up for the promotion of $100 gift card with a US Bank REI credit card signup. Fulfilled all of the requirements to earn the gift card, but never received the gift card. Canceled the card a year and a half later, and realized that I never received the gift card. Called US Bank, but they would not correct the problem because the account was closed. This card promotion is a scam.


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I am not a US Bank customer, and after my experience trying to assist my disabled sister today, I will never be a US bank customer. The staff at the 35th Avenue and Bell Road branch in Phoenix, AZ are extremely rude and unprofessional. My sister is disabled and has cognitive issues and has a checking and savings account with US Bank. She was in a car accident a week ago in which her car was totaled. Today, I took her to the insurance company to pick up the settlement check so she could replace the car. We went to the US bank close to the insurance company to deposit the check. 


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So I called the direct number for fraud and lost stolen. After waiting 45 minutes on the phone the lady picks up and tells me that she needed to send me to another department and so I was put back on hold for another 30 minutes. After no answer I hung up. The worse customer service ever and very rude.


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I moved my business accounts over to US Bank and ordered credit cards for myself and select employees. I also applied for a credit line for the business. After a couple of months (all kinds of ever changing excuses) I finally got a denial for the credit line. The branch I Was dealing with needs some serious training on customer service, no one really cared if they lost our business. I also had months and months of issues with the credit card billing to a "Central Account". Something that is routine for most credit cards is exceptionally difficult for US Bank folks.


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I have a student banking which prevents my account from being overdrawn. I was in a car accident and hadn’t thought to check my bank because no money had been moved through due to myself not being able to work... Checked my bank and my account got overdrawn almost 200$ and they closed my account AND SENT IT TO COLLECTIONS!! Never once did I get ANY notification stating that my bank had closed my account or anything. There solution? COMICAL, ended up having to pay 200$ and they couldn’t do anything for me. Lol. Been with this bank for 5 years.


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I just got a basic checking account, which allows me to go over the limit. My understanding is that I have until 8pm to get the balance back in the positive, otherwise I will be charged a service fee of $36. On a Friday, I initially started with $250 and had 6 debit transactions that day for about $246. So far so good. I had to use the card again that night for a gas purchase of $17, put me $14 over the limit. I figured that at the very most, I would be charged one service fee for the gas purchase. However, the next day, I noticed that I was charged for two service fees. And on Monday, when I went into the bank (US Bank, Encinitas) to talk to the manager, he said I had 5 service fees. He was able to waive 2 and 1/2 fees but couldn't do more. I called customer support, but they could not do anything. What bank charges you 5 service fees for one overdrawn debit transaction? Wells Fargo and Union Bank do not.


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I pay my balance on time every month. Something this month didn't look right. I double checked their math and sure enough they had defrauded $59 from the balance. I check all 5 statement and they got me for about $200. I paid the fraudulent bill in full on time with cops of the other fraudulent bills and note requesting the CEOs ss# so could claim him as a dependent. Let's see how this one is going to play out.


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I've NEVER had this much disdain for an organization in all my life! So many issues with this bank over the years. The only reason I keep an account with them is because I have a small home equity loan. My latest issue was today... I deposited $800 cash into my account and it took 15 minutes at the drive thru. I felt like a pimp or drug dealer! They asked for my D.L. AND asked me questions about my occupation, where I live, and generally how I earn my living! So "heads up" to anyone depositing cash into your account... be prepared for the 4th degree! They SUCK!


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Here's the short version...I have a 1-2-3 Rewards Visa card through City Market. On three occasions recently, they have refused to pay bills as requested. The excuse they gave my creditors was, that I did not authorize the payments. I received a return check fee from my utility company, and had to pay $9.99, to get a payment to a credit card. The second attempt, to make a payment to my credit card was after, a customer service representative told me she had done a "reset" on my account. I have been trying to get help with this for 2 months, they simply refuse.


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I received a letter today stating my interest rate was being increased from 18% to 25%. As if 18% isn't already high enough. These greedy buggers will continue to take more and more even from long time customers at the sake of increasing their bottom line. I called the customer service phone number and got the exact uncaring, we're too big to fail response that I was expecting. Do you remember Bear Stearns US Bank? My only hope is that you uncaring US Bank execs experience the same fate. Until then I'll do everything in my power to get rid of my US Bank affiliation and move on. Hopefully something better is out there, but only new Fintech (decentralized) model seems to put these people in their place.


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If there was an option for zero stars, that's what I would choose. We inherited a home out of state that has no mortgage; completely paid off. We applied for a home equity loan to consolidate our debts plus have some money for home improvements on the home we inherited. We applied for the loan and were approved. Then we get a call telling us that since we have not owned the home for 6 months, there is a federal law stating that they cannot loan any money until we've had the house that long. We were a month shy of 6 months. They told us not to pay any of our outstanding bills, as they would be paying everything off and it would throw their numbers off. They set up 2 different dates for "signing" the loan and both times they came up with something else we needed to give them AGAIN. They kept losing documentation that we previously had given to them.


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We have had a US Bank Visa card for many years. There has not been any drama - we charge, we pay the bill on time. Today, I attempted to charge groceries at a major retailer but card was declined. I called customer service and was informed that my account was deactivated due to two fraudulent charges that occurred 3 weeks previously. We agreed they would cancel this card and send new card in the mail. Because of the noisy environment in the store, and difficulty hearing on the phone, I called them back after returning home. 


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We have been US Bank customers many years, back when they were Firstar bank. That is why we first attempted to get a home equity loan to buy a second property thru US Bank. From the start it did not go well. At one point in time we had 3 loan applications (me, my husband and joint) in process with multiple mailings and repeated requests for same documents. Of course, with this came 4 different people to try to deal personally with the loan. The last person who actually was to be our loan advisor would not return voicemail or emails. That is until we canceled the loan via email and he responded in 5 minutes. Their time frame was 6-8 wks. 


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The bank closed before I could get there and I needed to deposit money for upcoming bills so I used the cash deposit ATM and made a deposit of 1,000. When I was done with transaction my receipt came out saying, “Machine error and we are unable to credit your account or return funds.” I called them and did the whole dispute thing and it’s been a week and my bills are coming in and my account is negative and it has so many overdraft fees and MY money is still not in my account. I’m suppose to wait 10 business days for MY money yet they’re real quick to overdraft even if you deposit the same day your bill is pending. $500 would of took care of my bills and the rest was for my use gas etc...til pay day. I still have to get to work but US Bank has MY gas money but they don’t care. What they need is better and faster service because I can’t afford to wait 10 business days for MY money. 


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Got Focus Card thru company for my check to be direct deposited. I had some issues. Needed statement from them showing every check deposited so I could be paid for time employer owed me. Could not look it up. Had to mail it to me. Said it be 7 to 10 business days. Never came. Then called back said they would mail it again in 7 to 10 business days. When it came they sent me statement that were for dates I never even had card. Called them and nobody knows what they are doing. One says one thing and another says another thing. I cannot believe they are allowed to stay in business. Sad sad sad excuse for a bank. Reading everyone else's reviews looks like they should be shut down.


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When you open with a brick & mortar bank, you have customer service expectations. You expect representative to be able to help you, you expect them to listen to your concerns & respond appropriately, you expect them to have a level of concern, awareness, & reliability that only a living person can often provide. Furthermore, when you choose a large, older brick & mortar bank, you expect consistency, the opportunity for growth, & a trustworthiness that can often only be found with years of wisdom garnered from past mistakes.


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Worst call center customer service! Due to a online booking error with CheapTickets, US Bank had asked that I contact CheapTickets to confirm they do not have a hold on my funds. I did this and CheapTickets confirmed that they do not have a hold on my funds. The hold dropped automatically from their end within the first 24 hrs. I am now on day 7 and my funds are still showing in pending status. Per USB I have to file a complaint to start an investigation on why my funds were being held by USB. WTF? I have been given the runaround the past 7 days on over $900 of my money that I do not have access to that is being held by a financial institution that wants me to tell them why. Once the funds are released I will be closing this account. ** ridiculous.


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US Bank is the worst bank ever. They charge you fees for their mistakes then talk to you like crap. I disputed 2 charges in April. I mailed all the paperwork liked they asked and in 10 days I received my money back. Today I look at the account and it’s in the negative. I called and asked why they told me my one dispute got denied and they took their money back without my knowledge then on top of that charged me a NSF fee that caused a negative balance and told me I should be grateful they let the check go through. 


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I needed to increase the monthly external transfer limit on my checking account by $250. US Bank gave me a flat no. When I asked to speak to a supervisor, I was told that no one would be able to help me because the current limit is a set amount for every account. I've been with the bank for a very long time and believe their response was very unprofessional. Every account holder has different financial needs. I know they have limits for security reasons. On the other hand, I should have some say in this limit.


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Imagine that you’re 2100 miles from home with your family on an extended business trip. Before leaving you grabbed the wrong ATM card for your business checking account and you don’t have any checks. When you call your bank desperately in need of help getting access to your funds, they cut you off at the knees and completely disable your account with no notice instead of calling you. They then don’t call you back for two weeks letting all your payments bounce and ruining your credit, THEN they tell you they can’t help you and you need to fly 2100 miles to walk into a branch, which you can’t do because the only funds you have left are in your business checking account. This is what Randy ** (the manager at the business “service” center) and Tawnie ** (branch manager at the La Brea branch in LA) did to me and they’ve yet to fix it.


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Interest rate increased to 24%. This is my highest rate by far. I'm a customer for more than a decade. Calling is useless. Just have to wait 6 months. Then came a $35 late fee. I paid on the day due. "Sorry, you missed the cutoff and we can't waive the fee." I'll pay the card off and never use again.


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Wouldn't return phone calls in a timely manner. Repeatedly. Wouldn't follow through on promised tasks in a timely manner. Would take weeks and months. Made it very difficult to close accounts. 1-800-US-BANKS told me it takes indefinite time to close an account because "you might have payments coming out or automatic deposits going in." Those things are MY business, not THEIRS. By contrast, another bank closed an account for me in 5 minutes without second-guessing my automatic payments and deposits. It took US Bank nearly three weeks.


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I applied for an overdraft protection and was approved for my checking account. To my surprise there is a $12.50 fee anytime it is used automatically. So I would need to manually transfer (advance) myself money from my line of credit first before using my debit card because if I don't the bank hits you with a fee! The whole point of having overdraft protection is so you don't get a $35 fee if your checking account goes in the red. Leave it up to US Bank to charge you fees anytime they can get away with it. I called customer service and they wouldn't reverse the charge not even as a one-time courtesy to me. Bad customer service and US Bank is all about charging the customer fees any way, shape, or form! I'll go back to using my credit union checking account. US Bank is terrible.


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Cannot get a person on the phone. It is always a 10-20 minutes wait. Really hard to do when you are working. There is no email. I refinanced a loan and a final payment was sent. I checked online and the payment appeared one day and was gone the next. Then they took another monthly payment. Will NEVER deal with them again.


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Do not bank here! We opened an account because my daughter was traveling internationally. She’s the only one on her team that had trouble using her bankcard. And every single time I go to deposit money it is a hassle.


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I am trying to close an account to finalize my mother's estate. I have had to deal with several banks during this process. US Bank is THE most difficult bank to deal with, by FAR! They actually require an ORIGINAL will and the original affidavit. NO other bank has asked for originals. I have made five trips to US Bank to close this account and every time, they need one more thing. Today I deposited a cashier's check to the account. Then they tell me it needs time to clear. I was told to come back another day. 


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Worst customer services! They do hired peoples off MLK blvd to call peoples up (harassing) because their tax or insurance went up $30.36 short on the payment. Please train your peoples right how to look for specific reason in any situation to work it out correctly! Minus star!


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I opened an account and said exactly what my business does, got my federal code, etc license. When I went to send money to Nigeria OH MY GOD it was a forbidden word and surely a scam. I said, "You can't categorize an area when there are scams right here in America and around the world." I went in to get a cashier's check on my cash and I had to fight about it. "Come back tomorrow" I was asked. I said "NO. I told you what my business does."


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This "bank" runs the debit cards containing unemployment funds/payouts in my state (Pennsylvania). I used the card because I still had money on it remaining from when I was temporarily unemployed last year. They withdrew money twice for one costly restaurant dinner transaction, then sent me transaction text alerts showing this. I called to dispute it and they are having me go through a huge "fraud report" dispute process, with an excessive processing time of up to 90 days just to clear something that's obviously a human error on their end. 


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I only opened an account with US Bank (Kuna, Idaho) because my new job used this bank to do business with and since I tried to cash my payroll check and they wanted to charge a fee to cash it since I didn't have an account with them and I certainly wasn't going to pay a fee out of my check just to get paid I opened an account. I'm not kidding. I made a deposit and had not even used my card it showed I was overdrawn. How can that be I just deposited my check? The entire time that account was open it never showed that I had money. How can a bank do this to people and not get caught?


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I had US Bank since I was 15. When I was 18 I got To have my own bank account. I’m now 24 and I have to say I should of left US Bank a long time again... since I’ve been with I had Fraudulent activity in my credit card and my debit card. Every time they sent me a new it had the same number it. I would go in to ask if I can a new card. This fraud took place... which makes no sense... and then you have to wait until 5am on a Business day For your pending transactions to be cleared. You never really know how much you have in your checking account because of it... and customer service always gives you wrong dates and number if you need an extension date to pay anything like a loan or credit card off so you end up paying more than what they tell you. I’m so over this bank... this bank stresses me out!!! I will be banking with CHASE in a stress free environment.


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On 7/2/18 I received letter in my mailbox from US Bank stating my checking and savings accounts were closing 7/2/18. Thinking this had to be a mistake. I've never bounced a check. Been with US Bank since the beginning. I used to be with First Bank then it became US Bank. I went to Oakdale branch. They took forever to tell me it was closing that day and my savings account already closed. I had two electronic deposits two days prior. Had 13 transactions that were pending. Left bank with 3500.00 and change. I called US account closed dept. All they said was they have the right to end relationship. 


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I used a US Bank ATM on a Friday. I withdrew $400. I was in a large truck. I couldn’t reach the money. I tried a couple times. I released my seatbelt and still couldn’t reach. I could see it. I am in a risky area. I was afraid to pull forward and risk the car behind me getting the money. Eventually I did pull forward. It was far enough, so when I opened my door it hit the machine. The money was gone. It was sucked back in. By this time I pulled up further. I got out of the truck to look to be sure. It was gone. I went in to get help. They couldn’t help. I had to wait to see if the machine corrected it in the morning. It did not. I filed a dispute claim. They told me they don’t service that machine. I would have to wait until it was reconciled on Tuesday. 


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We had water damage in our home early March 2018. Our home insurance company (MetLife) has been working hard to assist in the repair of our home. Per acclaimed regulation, claim checks above $20000.00 must include the name of the mortgage bank which is US bank. The processing of our checks and release of funds to our contractor have been treacherously handled by the property loss claim division of US bank. The attitude of the first level contacts is below industry standard and terribly deficient. 


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I am in trust to US Bank. They advised my father or maybe referred him someone to write the trust agreement. It was so poorly written that when he died half his assets which should have been in the trust weren't. I have a mental problem. Then on the advice of a unintelligent relative they sent a social worker to my door unrequested by me who told me I was not being charged for their services. Naive me I believed it as I saw no charges in my account. This stupid well meaning relative had convinced my mother who was senile to pay for their services without my knowledge. When I found this out I dropped them.


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I am a Realtor representing a couple who chose to use US Bank as their mortgage lender since they already had a banking relationship for their personal and business accounts. From the beginning, Jennifer ** was unresponsive, extremely hard to understand due to her heavy accent (people in her position, frontline to the customer, should really be fluent or be able to communicate effectively), and often blamed others for her delays. Then, once out of her hands and into the closing department's hand, that department never communicated delays, never answered calls, and never gave my client any follow up to ensure that their interest in this loan's closing was overseen.


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I have an account at US Bank & the woman that assisted me had a terrible attitude then refused to do a wire for me. I asked for her boss & after the 2 of them had a pow/wow for 15 minutes the VICE PRESIDENT then refused to send the wire. He knew the woman was out of line... But was obviously keeping her out of trouble. This affected my business because they held me up so that I couldn't get the wire that day. This IS NOT CUSTOMER SERVICE!


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I just want to say that this is the worst bank that I have ever come across. Recently I was sent an email offer promotion for a new credit card, and I completed the application and received the card. Few days later the benefits promised did not seem to be working so I called up the bank. The management was extremely rude and had 0 customer service. They replied: "You were not approved for the offer", reason being: "because you were not approved for the offer". This was the most hilarious and time wasting conversation I had ever had with any service provider, since they had no valid reason to justify all of a sudden why they are not offering the promotion. I sent them the email I received, and they told me that they do not look at emails. I mean, how hilarious can it get? Extremely dissatisfied and will not ever take my business to this bank.


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In an effort to keep this as short as possible we will only highlight the issues we had. We owned our home for 30 years and had approx. a $200K second mortgage with US Bank. For 15 years we paid on this loan and never missed a payment. The loan was maturing in June 2017. Our intention was to refi the loan early 2017. Due to unforeseen job issues after over 30 years at the same company the job disappeared in December 2016. We obtained other employment working for ourselves. This caused us to not qualify for a refi because of the loss of W2 income and now being self employed. When talking to US Bank about this loan, they told us we can either pay off the $200K or go to loss mitigation. Since we didn't have $200K laying around we went to loss mitigation. 


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I called US Bank this morning because a closed account is still showing when I pull up my on-line banking. I waited 28 minutes to get a customer service rep to answer my call and then she put me on hold for another 20 minutes. Seriously, their mistake by not removing a closed account and then I spend almost an hour on my Saturday to try to resolve. I have been a customer of US Bank for 12 years and I can tell you my experiences with this bank get worse and worse as time goes on. I used to be very pleased with their customer service but recently every interaction I have with them is a negative one.


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I have had two IRA accounts with US bank for several years. I have never been charged a fee for the Bank's services in maintaining my IRAs. I was never told that anything like that existed. This year I withdrew the larger of the two accounts leaving one of approx. 7.000 dollars with US bank. I have received a letter requesting 30 dollars for the fee. This is more than the interest I will accrue for the IRA. I am in effect paying them to hold my retirement account. I am unable to withdraw the Money as I have already rolled the previous account. And must wait a year to withdraw the money. If I had been informed when I made the deposits I would never had left the smaller amount. How can they, in good faith, accept an Account that loses the customer part of the principal without telling them. I will NEVER trust this bank for any of my or my families accounts in future.


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I had banked with every banking institution except this one in the past. I added my name to my elderly father's account to manage his affairs when his health started to decline. After my father died, there was an issue with his pension funds where they pulled funds out of his account without notification, although there were no funds there. Long story short, US Bank charged me 3 fees for the money that was pulled. Then they charged a fee for being in the negative. I called and asked they waive the fees and explained my father died - NO! Not even a 'sorry your father died', just 'no, they are valid fees'. I've never had such poor customer service. Since then, they have added some other weird fees to the tune of $275. I'm paying them to avoid a bad mark on MY record, but what a horrible, horrible banking institution to handle someone's death like this.


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I deposited a check from Pentagon Federal Credit Union in the amount of $10,000.00 that was proceeds from a loan, into my account at US Bank. I knew it might be held to verify the amount for a day or two. I checked my account balance and saw the funds were deposited then subtracted from my account. I called to find out when I would get the funds posted to my account. They replied SEVEN TO TEN DAYS!!! I asked why such a long wait since THEY got the benefit of using my funds well before I could and the reply was it was policy. I told the guy that Pentagon Federal Credit Union is much bigger than US Bank customer wise and even when I deposit my US Bank check, it only takes TWO days. The guy claimed they have to verify funds. REALLY?? 7-10 DAYS to verify funds??? They can't check it out with the Federal Reserve Bank electronically or an old fashion CALL to Penfed?? 


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I've been banking with US Bank for over 5 years. I sought to waive off 3 overdraft returned fees that happened in one day, that's a total of $108 in just a day. I understand it's legitimate fees but I'm hoping for some grace since I've been a loyal customer. I was so diligent in begging to get it waive off, called twice on customer service. I thought I was just getting unlucky. But was declined even by the supervisor. I know. So much shame. But I still tried to ask in the branch where I opened and maybe they'll be willing. But NO. They calculated the one year refunds they applied to my account that I further find out happened to be an error on their end. So, just an advice, if their waiving off fees which is an error on their end to begin with ask them to notate it so you won't lose your "grace limit" when the true error comes. Time for goodbye.


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Horrible bank! I opened a checking account and credit card. I deposited a check from another of my accounts and used an ATM. My account was closed. I called and was told the check had bounced, it had already cleared my other account! I was then hung up on. I called again and actually reached someone useful. She explained it was a computer error and she was reopening my account. I received a letter stating that I would not be reported to a consumer credit agency, thanks for nothing! I then added my spouse to my credit card, both of our Credit was run TWICE in the same day! Stay clear, totally incompetent!


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US Bank denied my mortgage loan (even after pre-approval after credit/income check) stating I am a non-US Citizen. I am on H1-B work VISA and been in US for 10+ years with my Green Card (Permanent Resident status) in progress. Gov't. regulations (Fannie and Freddie Mac) allows mortgages to non-US Citizens on work VISAs but US Bank has a lending discrimination policy.


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U.S. Bank is the WORST!!! Failure to disclose/bank fees/counterfeit money/lost checks/false sense of security that your money is protected. When I opened two U.S. Bank accounts they FAILED TO DISCLOSE that I couldn't write any checks for an unreasonably lengthy period of time (approx. 1-2 months) as they don't give you immediate access to your money! So my checks bounced and I was charged HEFTY BANK FEES. They said I should have read the fine print in the mounds of paperwork they give you when you get a new acct.


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US Bank incorrectly documented and input a banking transaction that went on for over 6 months and now wants payment on an issue they say was resolved. I received a letter stating the US Bank was double billing me for an auto payment that my bank sends out like clockwork every month. I called US Bank and their automated system stated that they had received payment and that the payment was processed. 


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Line of Credit (Loans): I called customer service because a creditor of mine with whom I have set up EFT transactions was overcharging my account. This is my first HELOC account. I called US Bank to ask what they recommend. They recommended suspending the account or closing the account. I explained that because I have several creditors EFT’ing my account each month, this would be unacceptable. I explained that I would go back to the offending creditor and try to cancel the EFT. Two days later, I attempted to make a purchase using the HELOC but that transaction was declined. I called US Bank and was placed on hold for twenty minutes. I hung up and called back and after being transferred and being placed on hold, the call lasted over an hour, I was told that my HELOC was disabled and that it was unavailable. For the next couple of days, I called US Bank several times to get the account out of the disabled status. 


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This has been the absolute worst experience I have ever dealt with concerning any banking institute. This bank, literally lost over $6000 of my money. They have messed up, messed up and messed up, admitted to their mess ups, but can and will do absolutely NOTHING to fix THEIR mistakes. On Thursday of last week, I was told by this bank that they had received my tax refund. They told me that the funds would be loaded into my account by 7 pm that day. At 8 pm, no funds so I called back. I was out on hold for awhile and then told that they had a supervisor doing an investigation to FIND my money!!!! Then the supervisor, Juan, told me that because the deposit was over $5000 they had to submit a high velocity ticket to get the funds loaded and that it would take up to 72 business hours. This was on Thursday. 


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Negative stars... horrible, horrible, horrible experience - turned my Escalade in last November 2017 (today is May 2018) and they lost the truck. Continued to charge me monthly payments, claimed they repossessed the car, made a claim on our credit. Been dealing with more than 7 departments and over 10 representatives and no one has been able to straighten out or finalize the account. Run, run, run.


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After being talked into opening a business account and promising a business loan from the local Midvale Utah office It began when the account was over 90 days old. I had run quite a few deposits for over $5,000 at a time. I deposited a check just over $11,000.00 from a well known large corporation. The next day I went to use the debit card and the account was frozen, I then went into the branch that I was using the ATM not my home branch.


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In < 24 hours of finding out USB posted debits prior to credits & my account's "Available Balance" not "Account Balance" (I wasn't notified even though was told I would be given email alerts), I added cash, but USB charged $36 OD Fee. If you look over the Account Balance, funds were available, but I was charged a $36 increased OD Fee anyway. 


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Horrible bank. The checking account was the worst I ever seen. I tried to deposit a check... Nope 200$ daily limit. My check was just for $205!!! Like a fool I applied for their credit card cause of the 150$ bonus and got a useless $500 card. When I applied for a cli 3 months later got denied and had my TU pulled 2 times just 1 day in between!!! I'm just going to close it too. What am I suppose to do with a $500 card? I got multiple cards with 10k+ limits on my report. Why not at least give me 2000 or something reasonable? Nope looks like this bank is on par with Credit One... To be avoided!!!


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I have horrible experience with US Bank. The more you are good to this bank the more bad they treat you. I have been paying my bills on time for many years. They send me a letter in the mail threatening me to close my account and paying The full amount or accept the increase of the interest rates which is very very high interest rates. They think they corner me and I have no choice but to accept high interest rates. Every time I try to call them they pretend they don't understand what I am talking about. Please help me because if this situation continue I am going to lose my business.


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US Bank could not arrange to have my homeowner's insurance payment deposited in a timely manner. Forty days from when they claim to have cut the check, my insurance carrier was still saying they hadn't received it. To add insult to injury, US Bank had the nerve to send me a letter stating that I was required to have insurance, I needed to provide them a letter stating I had obtained insurance, and if they didn't receive the letter, they'd go out and get a policy for me that may not have been the equal to what I had before... Oh yes, and that they strive to provide the best service in the mortgage industry. This from the same bank that knew I was fighting to get them to send payment from my escrow account. 


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Right after US Bank was fined hundreds of millions by the government, they nearly doubled my business card APR. They have no given no reason for this except that "they can do it" on business cards without any recourse. I am extremely sorry that we ever used this dodgy bank! We are closing this account and you should never use this bank!!


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I have been banking with US Bank for a few years now and up until the past couple of months they've taken at least $300 in ridiculous fees out of my accounts (savings and checkings) when I have money in both accounts from my tax refund! Apparently I'm not allowed to transfer my own money from one account to another without getting charged some kind of fees each time. This bank is full of BS! When I call and try to get them to give me back my money, they say there is nothing they can do for me! If I could give them negative stars I would give them a negative 5 stars!


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I have an individual savings account. Since October 2016, I have made deposits and withdrawals with coins. I was never charged a fee, even before I had an account. When a branch attempted to charge a fee for a box of coins, I filed a BBB complaint. In their response, US Bank stated there are no fees for coins for individual accounts. Recently, the branches have tried charging a $5.25 per box fee. I filed another BBB complaint. Now US Bank claims branches have been "waiving" these fees all along! And my account is now considered a "business checking account." So the branches were waiving fees that did not exist? Does this make any sense? NO! US Bank employees are out of control and like to make up policies to justify their usurious fees! DO NOT DO BUSINESS WITH US BANK! They are extremely crooked and unethical.


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If you are thinking about using US Bank...read the horrible reviews! I traded my lease in. They charged me over $800 for trading it in. They are rude, dishonest liars. The worst leasing company I have ever dealt with. I have leased at least 10 vehicles, and this by far is the worst experience I encountered. Do yourself a favor and if your dealer says they are going to use US Bank to write your lease, RUN! They have a personal buyout price, a dealer trade in price, and they are thousands of dollars difference in their price quoting, making it near impossible to trade your vehicle at what you truly owe. They will not allow you to have any equity in the vehicle at all. I actually lost over $1000 with all their fees and nitpicky BS. I will never do business with US Bank in the form of leasing, banking or credit card. Worst ever!


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I opened up a Account with them. I am a construction company. I take deposits from my clients to purchase supplies. I deposit a check yesterday. They put a hold on it. Today nothing was said about it. When I opened it now they are telling me I have to wait 5 days. I had other banks in the past. Never had that happen. I talked to the customer now. They want to find someone else to do the work. I called and went into the branch. They were all rude and said that's not their problem. So I lost a customer because of that and they didn't care now. I also have to deal with guys being paid today with no money to pay. I think this is the worst bank to have a business account at.


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US Bank is the worst bank ever. They charge you tons of fees. Some don't even make sense then they try and tell you that every bank charges those fees. Which is crap. They don't want to help you at all and if you call them with a problem they just tell you that they can't help you.


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I loathe this company! Their tellers should be replaced with kiosks since they cannot help with anything. They recently cancelled my atm card which had 2 years left before expiring because they sent a new one, which I never received. All my autopayments associated to the card have been terminated. Nor can I use an atm. The branches hours in my area are only open 10-4 so I have to go in on a weekend to get a replacement card for the one they never sent.


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Problem 1: My Social Security # was wrong on my checking account from ever since my account was created until Jan 2018. I only came to know my SSN was incorrect because I opened a loan account with US Bank for my BMX X5 loan and both accounts were not getting linked into my US Bank online account. This problem was finally resolved only after calling the bank teller who had originally opened my account to fix my SSN to correct one on the account.


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Horrible bank. Horrible customer service. They will screw up and you have to pay for it. They hold your first check deposited 5 business days only releasing 200. The hold is actually 11 days. They are drawing interest off your money. Avoid this bank!


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I have had 2 experiences now with 2 different branches in the Denver area. They both have employed that are bitter, unhelpful, and downright illogical. They have so far succeeded in establishing their own rules of Banking that may not include federal rules. This is authoritarian rule with disregard for customer satisfaction. It seems they are competing with Wells Fargo as the worst bank in history.


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My husband went in to a US Bank location and all he did was withdraw 10 in quarters so we could do laundry and the tellers were all VERY rude. I am thinking about changing banks after this experience.


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US Bank in Covina, CA inside the Stater Bros Market - All I have to say to US Bank is **. The bank branch manager (Eric **) is punk ** liar and thief. I had personal bank account which I linked to my cousin's business merchant account, this manager dude has a ** about it and freezes the account without letting us know and then when I speak with him, he says the account needs to be changed and since my account was new, he said his so called higher ups demanded a closure of the account. There was still over 8000 left in the account which under bank policy needs to be mailed out to the account owner if the account's closed. 


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I had a 36 month lease with US Bank. They took a 37th payment without authorization. I've been trying to get my money back for over a month now. They said they've sent it to the wrong address, which I've changed with them 8 times. And that is NOT an exaggeration on top of verifying my address the last 5 times I've called them. I moved over 2 years ago. But they seem to be able to send me current lease bills to my current address.


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I went to US bank, called them on my lunch break to let them know I was coming after work. And when I went in, the teller recognized my voice. And asked me to sit down and someone would be with me. No one, got back to me. It was slow as **. And the banker that was there, just had a long conversation in a Korean LANGUAGE until I left. Which was 50 minutes after. I sat there and sat there. Because I work 8-5, Mon-Fri, so if I didn’t get this taken care of, then they wouldn’t be open on weekends.


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Unethical corporation. My auto lease ended last month and they still debited my checking account for this month, despite returning the car, completing all the paperwork, doing everything they asked of me. I called a representative and she stated that the amount would be refunded 4-6 weeks after any fees etc. All other auto finance companies I have dealt with in the past have sent me bills if such were due. This is ridiculous. I would advise anyone not to deal with this bank.


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Long story short, I was tricked into signing up with Elavon (the credit card processing company they use). But when I complain I'm blowing it all out of proportion. This whole ordeal has been a transaction from Hell. SHUT THIS Merchant ACCOUNT DOWN ASAP. I do NOT want Elavon services right now or in the new future. I feel betrayed by Madisen. I made it CLEAR that 95% of my transactions were online. I repeated that because I didn't want the mix up. Well, she stated on my application that I would be using "Card Present". The rate she quoted me was for swiped cards. I felt betrayed when I look at the rates on the back page that I would be paying 3.5% but I am paying 2.9% now. So no thank you.


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Beyond outraged and disappointed in US Bank as a whole. I had my accounts drained through fraud on 2/19/18 and despite speaking with the bank almost daily since the hack, it took me almost a full month to receive my new cards. Unacceptable. Especially because they kept telling me that they were being expedited to me. Lies. I have done nothing but praise US Bank since I opened an account 2005. I am now disgusted by how I have been treated, passed around, lied to, ignored, and dismissed throughout this entire ordeal. I moved on March 1st and was worried that my card would be lost in the shuffle of the mail. I expressed this concern to every single person I encountered whether in a branch or through customer service which is why my new cards were to be rushed to a branch instead of to my address. Still, nothing has arrived to the branch - even though I was harassing them daily.


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I am an American working in Shanghai, China. In 2015, I opened an joint student checking account, non-interest bearing, with my son for him to use while attending college in California. For a couple of years, my son was able to write checks to pay for school fees. In 2017, I received letter saying the documentation on the account was incomplete, unless we address the issue, the account will be closed. This is some two years after we have been using the account regularly. I called USBank customer service immediately, a female rep reviewed my account and said that there is nothing unusual and the account is perfectly OK. 


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The worst financial institution that I've ever encountered. Ever since they took over for CharterOne it has been downhill from there. I informed merchants that I no longer use their account and the merchants still try to withdraw. What does US Bank do?! Charge me for something that is out of my control! Clearly they are able to see that I no longer use their account because I haven't gotten direct deposits there in over a month. This is exactly why I am leaving this bank. Thank you all for your lack of customer care.


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2 months late on payments for a credit card when I found bill pay wasn't making the 30/month payments. The late fees and late payments added $155 to the minimum payment and they keep adding the fees to the minimum payment due which keeps giving them more fees. I asked and they will not roll the fees onto the balance, they are the most corrupt bank I have ever dealt with all over a $400 balance from a 7500 original medical balance. I’m on a fixed income and can’t make the minimum 155 payment. This is a predatory business practice if I ever saw one.


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I’ve been with the Archibald US Bank branch for over 20 years. And over the last 3 years their customer service has been getting worse at my every visit, I’ve even talked with the bank manager Kathy ** several times and she was very rude and unwilling to provide a service that all the other banks do, as of today I’ve decided to close all 4 of my accounts including my mortgage account and move to a bank that is accredited. I had no idea until today that U.S. Bank is not an accredited bank.


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Location in Baldwin Park has/had rudest customer service by agent who turned out to be the bank manager of that US Bank. Anyway to sum this up, my complaints are similar if not identical to other posts. My account had crazy overdraft fees and my balances would be off and transactions reordered causing unnecessary fees. I couldn’t get any help over the phone and was told I had to deal directly with that branch. I made check deposit that was already showing cleared after 7 days but still on hold. I got the runaround to where I called customer service line again to complain. Finally I was on conference call with branch manager and phone agent to have that hold cleared and to be told I needed to bring proof of address to avoid this problem. 2 months after opening my account. What a joke. Well account is closed since last year. Charged off account. They should be sued.


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3 times in 6 years the fraud dept screws me financially. I deposited 3 paychecks at once for 1st time ever and my acct got flagged for fraud saying my paychecks were fake. Yet I go to Bank of America that issued them and they cashed them after verifying them. 2 months I wait for the funds. And they racked up $2000 in NSF fees and charges. Finally got money but wtf. This time I deposited a loan check to consolidate my credit card debt, next morning my acct is frozen/closed so that I can't even access money that had nothing to do with the loan check. Calling 800 number no good. I can't reach a human because my responses for verification are no longer valid, yet it was yesterday to put the check in. CSR's that tried to help me run into the same thing. They cant get to fraud dept and reach a human. 


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Worst experience, worst bank. If you are new homeowner you should never go to US Bank rather go with a trusted credit union. They gave good mortgage rate first then increased rate then asked for more downpayment then disapproved loan a week before closing. So much trouble and we almost lost our money on house and there is a chance we won’t get house. Worthless stupids and idiots work there for mortgage dept. No care for new homeowners who can’t afford million dollar houses.


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I have been a customer for 30 years. I was not aware that I have a "Reserve Line" that basically manages my money and if I need funds covered it deposits money into my account, on its own. It also takes back out a minimum payment and on top of that, the balance grows at an interest rate of 21%. Since I never signed up for this "Reserve Line" and assumed the bank was working in my best interest, I did not realize this was going on and now I owe US Bank over $3,000. After many phone conversations and a letter from me outlining my understanding and mis-understanding, they have offered a very small concession and have refused to understand that I do not know why I even have this "Reserve Line." US Bank is the worst. As soon as I find a decent financial institution I will leave and take my home loan of which US Bank takes $12,000.00 per year.


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We all know that U.S. Bank has lost class action lawsuit(s) against them for intentionally holding deposits or sequentially structuring them in such a way that it will automatically cause your account to go into the negative and incur a $36.00 Overdraft Charge (paid or unpaid depending on your account settings). I live in a city that is about 1 1/2 hours away from the nearest U.S. Bank Branch. Because of this I have mobile deposit set up on my account so I don't have to spend 3 hours on the road just to deposit my monthly paycheck. 


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All my experiences with other banks have been very good, but not with US Bank. With other banks with whom I had accounts, I experienced very good customer service, low monthly banking fees, low credit card fees, and very low penalties, but US Bank has been the worse in banking services that I have ever experienced. When I initially signed up with the bank for a secure credit card, I was informed their banking practices were geared to help those with bad credit to regain credibility, but ever since I began my credit account with them, they have ruined my accounts by charging excessive penalties, overdraft fees, and extended overdraft fees every week, and by the time I was notified of the chumped up fees, were over $100 in one month.


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Have had a miserable nightmare with US Bank since opening our business account. We switched to them because we hoped to have excellent service from a single source for our bank account and credit card services, and at first the bank manager was very personal and attentive. It all went downhill as soon as we became customers. The card reader had a lot of problems, we lost a lot of customers, and the salesman who was supposed to help us kept putting us off. Both he and the bank manager were very slow to respond. We eventually got a new card reader--which we still had to pay for despite all the headaches we had--and for two weeks we did not get our credit card payments settled before we realized it.


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Zero stars Honestly. So bad. I don't know how many times I have talk to customer service and they all say if your bank account is overdrawn but is under 5.00 they do not charge, the next deposit made will be put towards the small amount. They say they have to say this by law, Why, do they say by law. US bank will have the overdraft protection kick in and charge you 7.50. Such a scam they are not following the law. They say one thing do another. I have been charged 7.50 for 30 cents 47 cents. Also just tried to have my credit cards consulted. The teller spoke to me about it like US bank was doing me a favor. WRONG. Wasn't approved, she didn't tell me they did a credit check. Thanks for knocking my credit down some more. 


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U.S. Bank takes part in fraudulent activities. I recently mailed in a check for my monthly mortgage payment, on-time, as with 5 other checks that day. 18 days went by and all of the checks had cashed by U.S. Bank. They sometimes take 4-5 days longer than most companies. This time, I was concerned, so I called them. They said that they didn't have the check. I had to pay a late fee ($45) and also put a 'freeze' payment through U.S. Bank in case they 'found' the check. I paid the $45 late fee and paid the mortgage over the phone. Also, I had to call Bank of America and freeze the check that was mysteriously lost. That cost another $30.


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I would have given 0 stars if there would have been an option. I raised a claim with US Bank since I had a water leak in my house and insurance covered all the costs and paid me the checks within 4 weeks, but unfortunately I just owed US Bank 23K on my mortgage so they held the checks worth 40K as hostage. I tried calling them at least 20 times before I got some actual answers and whole process. None of the representatives or the website has the whole process documented. They would ask for couple of documents 1 day and next day ask for couple of more documents and this will go on for few weeks. 


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This is the first bank, in my short 34 years on this planet that has, quite honestly, robbed me. Between my husband, daughter and I we opened 4 accounts for various reasons. They take $6.95 out of each account every month for "maintenance fees" unless there is a certain ($1,500) amount in them. $6.95 x 4 = $27.80/month they are taking from us! Not happening US Bank, we are moving to Bank of America!


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I have spent over 7 hours (5.5 hours on the phone with US Bank Visa customer-no-service) and the other 1 1/2 hours in the bank branch with my 91 year father to get this issue resolved. The bank branch has done everything they can to get this account to show up online, but, as of right now, it still is not resolved. Apparently, the phone customer service for US Bank Visa has no idea (after speaking with 5 different people) how to resolve a problem such as this. As a result, I've been told a sundry of things that need to happen for this account to be managed online, but none have resolved this issue thus far. I have been in a loop bounced back and forth from the customer service to tech service and back again.


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I am writing this review in order to forewarn others of US Bank policies and procedures. My parents held US Bank accounts for over 50 years. My mother developed Alzheimer's and my father passed away in 2003. My sister obtained Power of Attorney over my mother. She moved $7 million dollars in my parents' accounts in Oregon to US Bank accounts in Minnesota, Florida, various brokerage accounts in New York and Nevada. All were opened online and registered in her name or jointly with my mother. Required Minimum Distributions were intercepted by my sister in pre-tax retirement accounts so my sister received all RMD monies from 2003 to this day. 


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I am very very very displeased with the customer service that I have been receiving and still am receiving from US Bank and Mortgage. I have been with this company for 5 years and this particular year my home and job were affected by Hurricane Harvey. I filed a claim with my insurance company and within 2 weeks they came out and inspected my home and then cut me a check mailing it to me. I then go to my bank with the intentions of cashing it so, I can take care of the remainder damages on my home and was told by the teller that I had to get my mortgage company to sign off on this 2 party check. 


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I opened an account with my fiancée about a month ago and everything was great. I recently closed my 8 year account with Wells Fargo and thought this would be a better option for me. WRONG! Store Branch manager in Denver by her own judgement put our checks under fraud; they have to be held longer than they should be holding them for. She obviously did not take the time to review our account since my fiancée has been with them for years and has never had any fraudulent activity in his account or any dishonored checks. When my fiancée went to try and dispute it at the branch no one helped him. The girl that helped us open our account just hid for no reason. They told him he had to talk to Sara ** who was not at the branch and would not be in until Monday. 


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I have been a credit card holder with US Bank for last 7 years. Last night I had one of the worst customer service in my life. I was trying to pay for an air ticket using their credit card online travel agency and my card got blocked for some unknown reason. When I called them, the operator asked me more than 20 questions to verify which I couldnt answer one or two questions right. I couldnt remember my father's birthday and which county I was living in. I didnt know the answer because I just moved in there like 5 days ago. Other than that the name of county I answered name, zip code and number of house. Then anyhow she proceeded to totally block my card for any further use. I explained to her that I was traveling out of country and had no other way of paying for my travel expenses but she didnt seem to care. 


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I have been a U.S. Bank customer for 23 years. I am now completely convinced, a loyal customer means absolutely nothing to this company. To begin, my husband and I were in Florida for one month. One week into our vacation, I called U.S. Bank to get an ATM withdraw increase due to the fact we were on vacation and the nearest U.S. Bank location was five hours away. After calling the toll free number, going through a series of prompts, and being on hold for ten minutes, Taylor came on the line. She stated, it should be no problem to increase it to $1,200. 


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I check my mobile app for US Bank almost every single day. I checked it yesterday and noticed I was overdrafted almost $3 so I had my husband send me money. My acct immediate showed positive. Then today I check my acct again and it’s negative $9 due to Hulu. So I again have my husband send me money and my acct went positive again. All of a sudden this afternoon I check my balance and I have an overdraft fee. My bank is telling me it’s due to my T-Mobile payment on the 23rd. My mobile app is showing that I had $28.31 left in my acct. after the payment processed so what the bankers are saying is bull and it’s illegal for banks to assess fees that aren’t valid. I’m visiting the branch this afternoon to dispute this. I am so disappointed as I’ve banked with them for 2 years and was really liking them. I can’t stand dishonesty and will be closing my account over this.


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My husband and I applied and were qualified for a home equity line credit March 2017 in preparation for a home improvement project in the summer and we set up all the accounts in Paperless and online viewing. So when we withdrew $1000 in June and did not get any email or notification about the payment. Suddenly in August, we got a call from debt collection agency about the past-due payment for the balance of $1000 we owed. So by the time we got that call, our Home Equity Line of Credit (HELOC) account has been closed, and our $1000 debt is sent to the debt collection agency, and our credit score went down for a couple hundred points! We figured that it is just a small misunderstanding and we will make the payment right away. Unfortunately our nightmare of dealing with US Bank just began.


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My mortgage was sold by the bank it was originated with. I had an auto withdraw for the original bank mortgage and decided to do the same with this though I had had very bad experiences with this bank in the past. Within 5 months there were a flood of papers telling me what I must do and "have" to do because of some sort of "agreement" they kept referring. They would draw the payment on the 2nd of every month and it would not be posted till the 14th of which was the day before they would declare a late payment.


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Zero Stars. The larger a bank gets, the worse the customer service gets. Leased a truck. First bill arrived AFTER my payment due date... with late fees. Paid by check over the phone immediately. Tried to set up auto pay, but because the account was "late" when the auto pay was set up it did not take effect, causing another "late fee" the following month. Paid by check by phone again immediately. Next month may not go into ACH Auto Pay either, because it "takes their system 30 days to process the auto pay". What part of "I WANT TO PAY MY BILL" does this ** bank not understand? Sooo frustrated with US Bank. Smaller lenders are so much better to deal with. I would pull my lease today if I could. AVOID! It's like their system is set up to create late fees on purpose!!!


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They have terrible customer service. I haven't talked to anyone who knows anything over the phone. I went months without a debit card because of fraud problems and inside service isn't any better and you never get the same story twice. I have taken all of my money out and started with a new bank and I'm working on taking away my mortgage loan.


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Started off applying for a Homeowner Credit Line. Their representatives are not trained well in taking information. Resolution of problems is non-existent. Wait times are incredibly long. (Service??? not a chance). A loan officer called me at 6:15 p.m. and was extremely confrontational. He never learned the old adage "The customer is always right". He wasn't provided with the correct information and therefore wanted to waste my time getting it.


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US Bank has system policy compliant issues. Manually fixing these issues after fact and then fraudulently charging late fee. I paid off my loan immediately. Choose another business for your financial needs.


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I am finding it impossible to transfer funds between accounts. Now the problem has been kicked up to the developer. Also, the website is extremely slow and I have had difficulty using other functions on the site. All they care about is selling products. They are making it hard for me to manage my business.


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This bank is the absolute worst for customer service. I noticed that $120 from my account was missing on charges that I was not a part of. The very first time I called the fraud department, the hold time was a little over 38 minutes. I don't remember the person's name, but he was an absolute accusatory jerk. When I explained that I didn't charge the items to my card (Uber rides) he asked me "if I was sure I didn't do it" probably 5 times. I explained to him before this horrible customer treatment that Uber is not available in my area as it's extremely rural.


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Very Very upset with US Bank. I have been their customer for 5 years, and recently added a second personal checking account for personal reasons. I have had the account 2 1/2 months, have not put a lot of money into as it is not my primary account. Tuesday I needed to deposit a large check into this account, and knew that it would be after hours. I called 800 # and was told as long as I deposited before 8pm my money would be available the next day. I then called back later in the evening to verify my funds were there, and would be available the following day. So my wife and I sat down and started paying off some bills, and what do you know we woke up to a negative account balance. I called the 800 # and was told the check was being held for "Fraud Investigation"...what...this is a pension check that I have the check stub for. 


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I have been an account holder and credit card holder with US Bank for 10+ years. I randomly got a letter in the mail one day stating they were going to close my bank account. I called and spoke to a branch manager and they said they never saw a letter got generated and they were not closing my account. Two weeks later I received a check in the mail for my money I had in the account and my accounts were closed. I had 4 of them. Then two weeks later I got a letter stating they were closing my credit card account. I called 25+ times to speak to the person they had a number for in my letter, and finally two days later she called me back with an attitude stating she did not have disclose any reasoning for closing my account. Her name was Amanda ** and she said I have NO RIGHTS to know any information. 


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When leasing a vehicle, stay away from US Bank! Went today to try to renew my tags, told I needed a power of Attorney, ok. Went to a branch to obtain one, had no idea what I was talking about. Called US Bank, "Yes we can get it!!" It'll be 7 days to receive in mail. Can't fax, email, thought it was 2017!! "Oh yes we can overnight it to you at your cost." Why wouldn't they had already sent out to me? Because not everyone needs one, why wasn't I notified before tags expire, not everyone needs one. I ask to talk to a manager, well it'll be 24 to 48 hrs before they call you!!! It's a joke. Please people, don't deal with them.


