# embeddings_queue

created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d748f8027aeb435582c0405369b6e2f6
encoding: FLOAT32
metadata:
{"chroma:document": "After 30 years of paying me interest of approximately 20c per year on my 3 savings and checking accounts, I got tired of the lack of service and terrible returns, and tried to close 3 my accounts. Wow did they make it hard - first when I called they said I couldn't close them over the phone (later they said this wasn't true and they had \"no record\" of my call). I sent a letter to the address they told me, and then after another 2 weeks I called to find they had \"no record\" of any letter (amazing how they never lost any of my deposits over all those years), just my request to close my accounts. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 254fa3f67b43453f9cd53eaceab39b28
encoding: FLOAT32
metadata:
{"chroma:document": "I do everything in my life, business and personal by the law. I went in to get a cashier's check and was refused on my own money. They were pretty horrible. They blocked the account and stopped a wire coming in from Switzerland. I wrote a letter to request the money returned when they scared one of my clients. He later put the money into another account after the money was returned. REALLY UNION BANK OR ANY BANK THAT PLAYS WITH FINANCIAL LIFE. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25045359b48e4c4985723e470e43270d
encoding: FLOAT32
metadata:
{"chroma:document": "I carefully counted $45,355 cash with a Union Bank teller: carefully and slowly, $1000 at a time. I would count it first, he second and sometimes a third time. It was tedious. Each thousand we would count the piles of thousands together again and again and again. We agreed thousand by thousand he had wrote down each new total w/pencil on paper which I saw behind the glass and agreed to. We finished, got to the end and suddenly, without asking my permission, he took ALL my cash 30 yards away across the room to the cash counting machine he had used for each little pile, walking back and forth. Shocked was I when he came back after taking ALL my cash, with NO monitor and said in a strange tone of voice there is $43,355. $2000 vanished. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c55c47b2b2a44a2ab8693fb5d88b831
encoding: FLOAT32
metadata:
{"chroma:document": "I received the mail from Union Bank with the Union Bank Rewards Visa credit card with the offer of 0% intro APR on balance transfers and purchases for 18 months, I applied it and got the card. I was trying to see the card member agreement in the online login account to review my offers but I couldn't find. I called the customer service on 14th May, they said that I have no 0% APR for purchases."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2fd5afecc66547ef94a2c54cf658d77b
encoding: FLOAT32
metadata:
{"chroma:document": "Epitome of incompetency and abysmal follow-up. Only one card was ever sent out for a joint account (usually that means more than one person on the account!). I requested the other card in the other name. Five months passed without one ever being mailed. I went into a Union Bank branch (in Big Bear, Ca) and requested this card. Union Bank mailed a duplicate card with the same name as the one and only we had (Morons). I then went into the home branch in Carlsbad and requested this a second time in the correct name. Five weeks passed, no card mailed. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a2e92a0192ca47c8812de15954df1c1d
encoding: FLOAT32
metadata:
{"chroma:document": "This company is a piece of ** company. This company has horrible employees. I had a acct with them. I was on marternity leave & I didn't get direct deposits anymore so they charged me fees for not having direct deposit. I close the acct in December of 2017 over the phone because I just had a baby in November & couldn't walk or anything so I told the agent on the phone I moved and she said ok & they'll send my check. I didn't receive in February of 2018. I go & tell the branch that I opened the acct with my problem & they do their stupid ** investigation again then they send a form for me to sign & notarized with my own money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b386e409ac2436e81e71d27d46477ce
encoding: FLOAT32
metadata:
{"chroma:document": "One of the most lacking bank accounts I have had in Arizona, and I have opened over 15 checking accounts within 2 years. Limited service hours. No chat service. Not possible for my inbox to send secure messages. According to them that option is available, but that was never fixed for me. Not everything is available to do via secure message. Took them 3 months to mail me a debit card. Online website to download signature card was not working even when I used multiple browsers and they didn't fix it for me. Customer service told me that the sign up promotion would be extended for me since it took the debit card so long to ship but last representative denied it. Closing my account via phone would cost me $10."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d1e2e3374c474c959af3bf6e6638495d
encoding: FLOAT32
metadata:
{"chroma:document": "This is the 3rd time I am rejected at a store. Yet I should have money in the account. I am a government employee so when I deposit they give me a cash as much as I want against to that check and make the funds available the next day. I did deposit my check on Friday. Went to Costco. They told me I need to call my bank. I did; so called \"supervisor\" said there is no deposit to the account. I should go to bank first thing on Monday morning the branch will find out... so far even it is STUPID I WOULD ACCEPT IT. Then I asked so I am in Costco now and rejected. I have been your long time customer. You are not going to do anything??? She said, \"There is nothing I can do\" (THIS IS NOT ACCEPTABLE FOR A LONG TIME CUSTOMER WITH EXCELLENT RECORD). The next day is Easter. I left the cart with full of groceries. I will leave it up to you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ce34fe7fe1354830bee2857c6c1ca066
encoding: FLOAT32
metadata:
{"chroma:document": "When we moved from the state of California, it no longer made sense to have our accounts at Union Bank. It's taken at least eight months and several calls just to close a checking and savings account, plus the cash reserve accounts linked to them. I had to transfer money out electronically because they wouldn't just close the accounts and cut me a check for the balance (without a fee) -- which delayed the process. And I had to try to time it just right before service charges kicked in, because if the balance was at $0 and they charged a service charge, I'd be overdrawn and my cash reserve would kick in, creating more of a mess. I really do think the bank is shady because there's just no way that this many agents could screw up something as simple as closing an account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ff7410f49d249b681d210d717df17b2
encoding: FLOAT32
metadata:
{"chroma:document": "Union Bank needs to up their technology. Their ATMs are horrible. My husband has recently started a self employed business so we do not have regular paychecks deposited into our Union account. Luckily I opened our business account with a different bank. I kept my Union account because all of my autopays are set up and I do not want them all coming from our business account. I regularly have to make deposits from our business account to our Union account. Because I work 8-6, I normally deposit into an ATM. Their ATM many times doesn't work. And the technology is so antiquated. Apparently, because I am depositing so many personal checks (they don't admit it but they think I am floating money I guess) they will place a hold on the deposit, but the ATM doesn't tell you that. And you cannot figure out for how many days unless you call! No info on the receipt or online. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 283f2204fa5d4187a3ce8a49398e3910
encoding: FLOAT32
metadata:
{"chroma:document": "WORST EXPERIENCE: Linda and Denise at Dallas center totally messed up the deactivation of a debit card for business. They deactivated my personal card instead of business and I became cardless for the time being. To correct their mistake and reactivate the card Linda wanted to know all information from me, but still could not get the card reactivated and suggested me to go to nearest branch on a Saturday evening or stay cardless until Monday. Suggestion: please change the bank for better customer care or rely totally on online banking."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a450260b5687401e9d55d2a49a35ffb9
encoding: FLOAT32
metadata:
{"chroma:document": "I have checking account with Union Bank. Customer service is really bad in branch and over the phone. Union Bank have a lot of regulations are not good for customer at all. And always they have extra charge."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 35906d9aca7f4285a7d4a2cc18db047b
encoding: FLOAT32
metadata:
{"chroma:document": "Union Bank bought my home loan 4 months ago. It has been nothing but a nightmare dealing with this institution. Setting up auto pay should be pretty basic. After numerous conversations about their error with inputting my routing number correctly, I keep getting late payment notices from the debt collector. Each month I give them my routing and account number to fix the error. So far, it has been 4 months of exactly the same conversation as the month before. Very frustrating."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 192e7c03db654dddb32354ed2cb313e9
encoding: FLOAT32
metadata:
{"chroma:document": "I informed a banker in the San Diego branch on B St. in San Diego about a death of an account holder. I was informed that I would have to wait 45 days, and after such time I would need to produce a death certificate. Long story short after a 60 day wait period I reached out to the bank to follow up and was informed by another banker that the funds would not be released. When I inquired why, I was told, \"That's the response our legal team gave us.\" When I asked if I could speak with someone in that department the ambivalence was apparent. I was informed that an advocacy team member would be reaching out, and somebody from the president office would be calling... Well I'm still waiting."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57aa76e45bc3445480e97f4d8c5351ba
encoding: FLOAT32
metadata:
{"chroma:document": "Working with Union Bank on a Jumbo Loan Home purchase, it's been nothing but a mess from the beginning, let's see if we even get to the end - loan has yet to close. We are past the agreed closing date, they haven't even being mindful of our closing date/timeframe and keep having odd conditions that comes up last minute that should of been address earlier on. It's been nothing but frustration and a roller coaster. The way they are conducting their business they should consider getting out of lending practice. Slow response and turn around times has been their model there, so if you want a smooth and painless loan process stay far away from Union Bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae324f8d670e4c5984699aa72cdd9ff7
encoding: FLOAT32
metadata:
{"chroma:document": "On 10-3-17 at 7:16 a.m., I made a $450.00 cash deposit to my primary checking account at my Camarillo branch ATM. After going through the process, slipping the cash into the machine so it can count, verify and complete the deposit, the machine stalled out and never completed the deposit. Instead it gave me a receipt stating that a hardware failure occurred and then the ATM reflected that it could no longer process transactions. Great I thought, my cash is in there and I am receiving no credit for the deposit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66903efbf61e4d6192517b213dd5c5af
encoding: FLOAT32
metadata:
{"chroma:document": "My mother passed away (2015) and she had a safe deposit box at Vista Way, Oceanside Branch. I was awarded by the Utah courts to be the administrator of her estate. My attorney couldn't get a response from Union Bank regarding the procedures needed to empty the box and close that service. I called and spoke with a representative at that branch. I gave her my mother's information pertaining to the box and that I have the key. I also explained my dilemma (living out of state), and that my attorney couldn't get a response from their office. I asked what did I need to do, to get the contents and close out that service. She stated I would have to email her the court documents, death certificate, and safe deposit box number any other pertinent information. I told her my attorney will send the court documents."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e7e0faad4ba14a2a91c1c7bb45dc105d
encoding: FLOAT32
metadata:
{"chroma:document": "Overall this is a great bank to deal with online and in person. I have been with the other \"big\" ones and Union Bank is willing to treat you as a person not a number and will help you find a solution to a problem, even if they didn't cause it. I am now older and having more problems with electronic banking than I used to and they are helping me find other solutions rather than being critical of me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 225c65b7eb2f4565ab8c6b97de2d40e2
encoding: FLOAT32
metadata:
{"chroma:document": "Ever since the transfer business from Synchrony's credit cards to Union Bank of California's credit cards and other name changing related issues, there are so many problems even their bank tellers admitted. Here is what happened with me for the last 4 months, I used their automated phone payment every month on time and for example if the machine said to pay the minimum amount due of $35 press 1, to make other amount press 2, and if I chose 1, everything seems done smoothly and it gave me a confirmation number. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ce917ee117a4d06816f4be7749f1100
encoding: FLOAT32
metadata:
{"chroma:document": "Burying your money in your backyard is a better option than Union Bank. Do not sign up to this bank! Seriously, they are the absolute worst bank. A few months ago someone in Indonesia stole money out of my account and after going back and forth with them and explaining how I couldn't possibly have taken a flight to Indonesia and returned in one day, they finally saw the error of their thinking."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c7346db98e14268bf287fc8dfa53be3
encoding: FLOAT32
metadata:
{"chroma:document": "On June 12, 2017 I went to the Drive-Up ATM City of Industry Branch to deposit a check, the ATM ate my card! I had to sit there from 7 am to 9 am to make sure nobody used the ATM because who knows what would have happened to their card or mine. At 9 am I talked to the man unlocking the doors, he could have been the manager. I explained what happened, he couldn't have cared less! He never even said \"sorry about that\". His ONLY concern was where I parked, and to not block the broken ATM from the 0 customers trying to use it. He found my card and gave it back, and with a smirk on his silly face said, \"You're Welcome\"... And I hadn't said a word. You don't usually come in contact with a silly doofus of a manager of a bank, this moron has no business dealing with the public. As a long time customer, disabled senior citizen, and a veteran, I was taunted and treated with disrespect by this fool and don't appreciate it one bit!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e4fb2cd8afaa4346a1926c14ed6b350f
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer of Union Bank for about 6 years now. Their customer service is the worst I have ever experienced! Save yourself some time and do not attempt to call their customer service number for checking accounts or online banking, but if you happen to call be prepared to be placed on hold or mute without notice, also be ready for wasting your time because they can never help you with anything! You usually have to drive to a branch to get your problems solved, and my nearest branch is about 30 minutes away. I stopped using my checking account many years ago because of how inconvenient their online services are."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8b5cfb202b8494fa09f56bbb4d502fa
encoding: FLOAT32
metadata:
{"chroma:document": "My experience with the Union Bank is very, very, very dissatisfied because first of all they are scam and second is they are identity theft because they had closed my account without letting me know and putting this in my credit so that way I do not open another bank account with any other bank. That is so stupid. So I am telling you to take this off from my name because I do not want to be responsible for nothing. I did not do and it was the banker fault and the Union Bank so I have zero tolerance with them as well because this is the real reason I had opened a personal checking account like 2 weeks ago and I had made sure that it was ordered to be a joint account but the banker was very terrible, stupid and piece of **. Excuse my language. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d5644d1351cf480e85398d2a7972c5e3
encoding: FLOAT32
metadata:
{"chroma:document": "I have had Union Bank since about 2010, and as a basic account it was fine, even though they kept closing branches and now I have to go 61 miles just to do my business with a PERSON. Why don't I do it online you ask? Because my clients pay me for my landscaping by paper check. They're old fashioned, and I think they have the right to be that way. And even if I could bridge that gap, the online banking system is HORRIBLE and I have been burned enough times to finally call it quits."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c72167ac9a0948548a948999e67865c1
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a personal checking account with Union Bank last 2016 or late 2015. I actually forgot the exact date and a few months after I opened another business checking because I am starting up a new retail online business and I opened it in a branch not online. Early 2017 this February I went to Los Cabos and I am aware that my business checking account was overdrawn by $300 something and they have been charging me fees of 33$. God knows how long or was it every day or every other day and I'm planning to put it back in positive account when I get back to California."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 448e92cb68154e308ef72fb9fb6b9663
encoding: FLOAT32
metadata:
{"chroma:document": "Union Bank is the worst bank to bank with. Their customer service hotline is horrible. The worker are unprofessional. This company is unprofessional. They make mistakes and blame it on the customer. The overdraft fee is ridiculous!!! Don't bank with this bank. They're a scam and they don't care about their customers. I been banking with this company for almost 4 years and they still show no loyalty. If I could rate this bank with a 0 I would give them a -100000000. They're horrible stay away from this bank! And the customer service workers don't speak English so don't waste your time calling and if they do speak it they're very rude."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 93440ff0285d4c14a64d00a0b2a7624c
encoding: FLOAT32
metadata:
{"chroma:document": "I have had an account with Union Bank now for over a year, I have had problem after problem with them. This will now be the 4th time that my card or account has been locked out or referred to their fraud department. Like others on this review panel I am not alone with this treatment it seems. I don't understand why a bank feels it's \"OK\" to lock up someone's card or account because they use a merchant for the first time. (I can't choose where to shop now?)"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0cfc9610a4d0415286687eb96755764d
encoding: FLOAT32
metadata:
{"chroma:document": "I have had a loan with Crescent Bank since August 2021. My total loan was 29000. 18% percent interest rate IS RIDICULOUS!!! Every time I look at my statement it appears that I haven't even touched the principal balance. When my previous vehicle's transmission went out, I had no options except to go with this bank because I come from a home where credit wasn't talked about! I wasn't an educated consumer and knew nothing about interest rates. NOW I KNOW. They approved my 2020 60,000 miles Honda Accord for a loan with an 18% interest rate. My payments are 700, with a salary of 45000, to add to it I am a single parent with 4 children and not on any government assistance! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c3d3c89cea7c48d3a2b53ac718a46b17
encoding: FLOAT32
metadata:
{"chroma:document": "If you want to pay double the amount for your car loan, play phone tag with them constantly, get re-routed 100 different ways, never get a clear & concise answer, and deal with completely incompetent people, then this is the company for you. If you haven\u2019t caught on to my humor, long story short, DO NOT finance with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 84a1009e850141ca99b7c2f9aaf2170c
encoding: FLOAT32
metadata:
{"chroma:document": "Worst place to get a car financed. The rates are HORRIBLE and too high. You end up paying twice as much for the car. They are rude & need to be closed down and investigated. Never dealing with them again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1cba8a3358254133bc47e77a6c6dde2b
encoding: FLOAT32
metadata:
{"chroma:document": "A lot can be said about a company by the type of people they hire. Alessandro ** went the extra mile to help assist with funding of a auto. He was attentive, diligent, professional, and caring. Crescent Bank and Trust is fortunate to have employees like this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cd18f39d737f465c821d19341f91e75b
encoding: FLOAT32
metadata:
{"chroma:document": "Concrete constantly expensive rates that are impossible to change, ever. They are difficult to work with most of the time and typically refuse to help make things easy, on top of which will heavily and randomly damage your credit score more than it helps. I can't wait till the day I no longer have to deal with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57003267f3124ee5b2468624dd974a3f
encoding: FLOAT32
metadata:
{"chroma:document": "I called Crescent Bank several times and voluntarily surrendered the vehicle a few months ago. They never came picked it up. Told me they would send someone out to get it but yet they put on my credit that I don\u2019t want to pay for the vehicle and leaving bad remarks\u2026. I\u2019ll never deal with this company again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4728594195cb4a1a86fdb166982b07da
encoding: FLOAT32
metadata:
{"chroma:document": "This finance company is the worst company to do business with. I finance a car 2014 @ 18% interested rate, had to, my credit was shaky @ the time. 12/2019, I made the decision to only have liability insurance on the car, as the balance on the vehicle was about $7000 @ the time and I couldn't justify paying car note @ $346 & insurance @ $275 for full coverage."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e53d14f73b664d32b3c58f30dbb59426
encoding: FLOAT32
metadata:
{"chroma:document": "If you're thinking about getting a car through a loan from this company I've but one word. DON'T! Don't be like me and others on this page who may have neglected to read in detail the small print. Don't let a car dealership tell you you're approved through this company even though you know your credit isn't that good...or maybe just downright bad. The dealership will tell you it's 10% compounded interest and so you may think (like I did) that this is monthly. People...IT'S DAILY so by the month's end you owe 10% of your loan X 30 days and they take that right off the top before applying anything to your principal balance so you'll be paying interest (thousands upon thousands) and you'll never see your principal balance shrink! YOU WILL NEVER GET THIS VEHICLE PAID OFF."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c05a07c64894a4e954ef85cc5a48163
encoding: FLOAT32
metadata:
{"chroma:document": "I understand more than you know you need a car. Work, family, emergency or just starting out. But do your homework. Do not use this company. You will never pay off the car. They will find ways to charge you. This place needs to be investigated and audited. The rates are a prison you will never escape. I feel that they take advantage of people and are predatory lending. No kidding. Never again. I will walk before I ever use this company again..I will review on site I can. At least I can warn as many as possible. Buyer beware!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 726e3bf8b871426b923aa114ba5f0637
encoding: FLOAT32
metadata:
{"chroma:document": "I know for a fact a baby can do better than them. I hate to call them... Whew lord... Do not get a car loan with them!!!! It will not be a good experience. They are something else to deal with. Hell. Hell."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2711fbfdb2634f009915428fa0cdb092
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{"chroma:document": "They financed me a car and I THOUGHT that I was getting the GAP coverage but when I totaled it in an ice storm several months later, they hadn't put the coverage on my loan and they are claiming that I owe them $3600 above the value of the car. Buyer BEWARE!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b01de345efba45b3b6ebab8af4f14736
encoding: FLOAT32
metadata:
{"chroma:document": "I have been dealing with Crescent for 4 year stressful years. No one that know the account or can explain fees or how funds are applied. I paid $400 per week for an entire month just to see if any would go towards my principal after paying the interest that was listed under pif, although I was told they charge daily interest no one knows what the daily interest is or how/why all payments were only applied to interest only, that $1600 in 30 days, my normal payment is $445. I have filed complaints with CFPB and FDIC and they just sent a false letter of interactions with me and the case was closed, smh. This company is truly highway robbery and I will never finance with them again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 64bd4e5c251445018799daeb5904a811
encoding: FLOAT32
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{"chroma:document": "This has been a long process with Crescent Bank, (6 years), my loan is finally paid off. In the beginning of the loan, I fell on hard times and had to defer a few payments, all terms and conditions were read to me at that time, moving forward years later to loan maturity date and now it is time to pay the payments that were pushed back. I spoke with customer service at Crescent Bank and Trust who instructed me to continue making payments on my original due date, I called in to make my third payment on the deferment. Customer service said, I must set payments up in advance or my payments would no longer be accepted, so I did. Approximately two or three weeks later, I received a call from a manager at Crescent Bank and Trust telling me that making payments on a deferred account was unacceptable and account need to be settled today, 2,500.00.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 08ef74ddebb34028bce249d38d9f9a3b
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{"chroma:document": "Loan was approved in 2019. Since covid, all payments went towards interest FOR 6 MONTHS, NO PRINCIPAL. So my balance became like it was upon purchase! Now I can't log in to the site to make a payment. Redirected to another site that doesn't allow for pay off quotes. Is this BANK FOR REAL? Do we still have to make payments? Can someone give me a reply, please?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0728af441ce5490093324b2985608330
encoding: FLOAT32
metadata:
{"chroma:document": "This company is full off Thieves. It ain\u2019t worth the time or Money. You're better off riding the bus than getting a loan off these people ever again and I hope that everyone that reads this go thru another company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bc134b2b5fac40f29e355df6f8b67848
encoding: FLOAT32
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{"chroma:document": "I\u2019ve been trying 3 months to get into my online account. When I send a request for a new password, the system \u201cverifies\u201d your info by emailing a token code. When you enter the code plus additional info, the system states that the code is incorrect. I called the bank and was told, \u201cI don\u2019t know if I can help you with that but I can make a payment.\u201d I told her \u201cno\u201d that I wanted to see my account and make the payment online so I needed to speak to a technician. The reply was, \u201cUmmmm let me see if I can find someone here who can help with that.\u201d I eventually hung up. My experience with this bank is that they conduct fraudulent moves to force payees into making late payments that they\u2019re able to profit from. How sad."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5d57b17ba2ea4fb79628de8c0c62cfc9
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{"chroma:document": "I am a caregiver to a disabled Veteran (U.S Marines). This poor guy had a car loan through Crescent Bank. An inattentive driver totaled his vehicle on February 2, 2020. Although the other driver's insurance company has paid $19,351.48 on the car, and GAP has sent over $4,000.00 (when only $2,000+ was the left over balance), Crescent Bank has refused to relay this information to the credit bureaus. They told me directly that either I or the Veteran has to contact the credit bureaus to get the $31,000.00 balance removed from the credit bureau records.  And, why is $31,000.00 on the credit bureaus?? The payoff was just over $22,000.00, and has been paid by the insurance company and GAP!! In fact, Crescent Bank owes this disabled Vet the overage paid Crescent Bank by GAP!! With all of the horrible reviews here, as well as on the Better Business Bureau website, why has there been no change in this bank's business practices?? Why has there been no class action lawsuit against them?? As I am writing this, my disabled Veteran is filling out a request for review on National Consumer Law Center!! This disabled Vet cannot purchase another vehicle to get to his V.A. Doctor appointments, go shopping, etc., because Crescent Bank will not notify the credit bureau that he no longer owes them for the car! Legally, the insurance company for the driver who caused the accident, and GAP, have paid the amount legally owed on the totaled vehicle...so, why is Crescent Bank leaving $31,000 on the credit bureaus when the payoff of $22,000.00+ has been paid??? This is truly unconscionable!!! WHERE CAN THIS DISABLED MARINE GO FOR HELP? I am writing this review because I am handling all of the physical and financial affairs of this Veteran...he is so calm about this, yet I am dealing with the rude people at Crescent Bank and am really fed up!! HELP!!\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4ac9e0c4e144f679928ec2822746a93
encoding: FLOAT32
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{"chroma:document": "I bought car with a loan through Crescent Bank and Trust about 5 years ago and recently paid my car off last month. The experience with them has been the absolute worst. I would always pay my car earlier than the due date and plus extra but when I did and my payment came around, they said I was still late and that I had to make a payment which I didn\u2019t understand. If I paid early why would I still owe for that month. Each time I did that I got late fees. I would have to call them each time I wanted to pay early so they would apply it for that month's payment so I wouldn\u2019t be considered late. Customer service was horrible and most of the time rude when you asked questions. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48f159f4236d4d1c95766f616734d65d
encoding: FLOAT32
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{"chroma:document": "My experience with this \"bank\" is one that I would love to forget. I was late on a couple of payments due to job downsizing and when I informed them about my situation, I was told that my payments would be put on the \"back end\" of my loan, which would have made my final payment due in June of 2020, which was no problem, Here's where the problem came in: the harassing and nonstop phone calls. I would NOT recommend this company to anybody and if I had known the reviews of this company before purchasing the car, I never would have done business with them. They are rude, unprofessional, and will barrage you every day all day. Please do not consider this company for anything."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 04b64f419da24a5da5bd6ff2dd793e41
encoding: FLOAT32
metadata:
{"chroma:document": "I am a little bit confused. I got a loan from Crescent Bank. It was for my pick up truck and it cost me $345 a month. I paid the loan for five years. I have one more payment on the truck. I got sick and I went to the hospital and I missed 2 Payments but I called and I made arrangements and this company worked with me beyond what they should have. I paid the loan for five years. I have one more payment on the truck. They rolled my payments Forward for me two times due to health issues. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4d9d7e96207840ebb4fae687328982f7
encoding: FLOAT32
metadata:
{"chroma:document": "I got a loan through this company in Feb 2019. After making double payments every month to bring down my principal balance I noticed that I was being charged $10 a day interest on top of my interest already added to my total from the beginning so in essence. I pay $500 a month (2x) for a total of $1000 a month. Basically I am 4-5 months ahead on my payments but they calculate daily interest from your payment date to you due date. so if I'm 4 months ahead that's 120days... ($1200 added interest.) When I called them out on this I was told that they are just the collection agency for my loan not the bank. I asked for the bank's info. I was told they didnt have it available. Please dont not set yourself up by using this company. I have been put on a block list. They can speak ENGLISH but act as if they dont understand what you are saying when you call. BE CAREFUL!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c7be52813a08435b9fa0126479ea2244
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{"chroma:document": "My uncle who's a marine vet purchased a Nissan Versa from them and he was paying on time every time for the better half of 4 and a half years. He slipped into a coma as well as the transmission went on the car all around the same time. They constantly called and called so I got around to speaking to them and I was fed a bunch of lies as well as his balance owed on the car. So a long story short they sent a very disrespectful repo man out who used some very hateful and disrespectful words and to top it all off the car he was repossessing was in the back of a car that wasn't in repossession. Well lo and behold he put the car that had nothing to do with anything on his tow truck and slammed it into the middle of the street and threatened to splatter a woman all over the driveway just to get the car he was repossessing! And he said he does what he wants! I just want all buyers to beware!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c5383c112f2b43dab6d09b35af08540e
encoding: FLOAT32
metadata:
{"chroma:document": "I am a finance manager at a car dealership. My boyfriend got a loan with this company with a high interest rate because he was first time buyer and just didn't have credit. I handle all of our bills and pay every month on time. I noticed after paying for 14 months our payoff was not going down at a rate appropriate to an amortization schedule of our interest rate. I was finally able to get ahold of someone who spoke English and they mailed us the amortization schedule, I was right. They had my payoff at $14,134 which is off by almost $1,000. They are stealing your money so if you have a loan with them I suggest you have it audited yearly and request your amortization schedule."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1bd208c766544b0ba5622517e4c1c925
encoding: FLOAT32
metadata:
{"chroma:document": "I was financed through this company in 2015. Pay my car note every month. They give you a 10 day \u201cgrace\u201d period but call you everyday. 4, 5 and 6 times a day in this time frame. I have NEVER been more than thirty days behind on a payment. I am currently 28 days late and these people came and put a hand delivered note on my door! For what?!? They harass me constantly and I pay my car note! Then whenever you call to talk to someone they ask 50-11 questions! I hate this company and I pray that they go bankrupt so that they won\u2019t be able to keep getting over and harassing people! Additionally, I pay a portion of my car note once a week and yet my payoff balance has gone up?? It was just at 11,000. It is now at 12,500??? I\u2019m at the point where I just want to take the car back!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25f176be54a74f928562bb045d2494ea
encoding: FLOAT32
metadata:
{"chroma:document": "Made many attempts at contacting a representative in the United States. All have failed, but one. This person assured me a chargeback for the accidental double charge that was made would process in about 2-3 business days. It has been over a week. The call center in India wants name, DOB, address, telephone, bank statement, account and routing numbers to process refund despite having acknowledged that they had accidentally taken two payments. Will be contacting State Attorney General and SEC to resolve problem. DO NOT CHOOSE OR RECOMMEND THIS LENDER. THEY DO NOT HAVE RELIABLE CUSTOMER SUPPORT."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a99eb96472e64bf19704585a33daa236
encoding: FLOAT32
metadata:
{"chroma:document": "I paid off my loan in full. They dropped my credit score 113 points by saying I paid late. I was given the wrong mailing address. I called the offices and they said the post date on the envelope will be the pay date. The company refuses to stand by their own instructions. One customer service person even said write a complaint to the credit bureau instead of making the matter correct. Do not deal with this shady company. I have never been late on any payment to this company. So when I call ahead and get the instructions on where to send the payment, now the company say my final payment has been assessed fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: afff646a6dc74bbe9b46bcc6c245210e
encoding: FLOAT32
metadata:
{"chroma:document": "I bought my van in 2014. Never missed a payment and paid December 2018 payment. Then get text saying my payment of $6481.00 is 11 days past due two days later. I called them and they said my loan matured and I owe them that amount ASAP. They will not refinance the remaining balance and said they will accept my regular monthly payment but it will be reported on my credit as outstanding unpaid debt??? My credit isn\u2019t good enough to get a loan nor do I have anyone to co sign. I\u2019m a single mom of three children on a low income. I will NEVER buy with this company again!? I will have my attorney after this company ASAP!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 173add61614544da90c0a0f5f090fef6
encoding: FLOAT32
metadata:
{"chroma:document": "I had a car loan with this horrible company and yes I fell behind on my car payment but instead of giving the car back I did what was the only right choice. I contacted them and made a settlement agreement on the price they would take to closed the account leaving my credit free from a repo listed and they agreed to 20,000.00 and I had a dealership willing to buy it for that exact amount after a good month of working with this lender and looking for a dealership or individual to purchase the vehicle. When we agreed to the settlement they gave a deadline. Well for a week before the deadline, myself, the dealership and their managers who called the bank and authorized them to talk to couldn't get them to fax over the payoff sheet. I called them. Everyone on this deal tried to get my lender to fax the payoff sheet which was in 100% completing my end of our agreement to settle the loan by saying it for the agreed settlement. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dd3d765807884c72b90660d08629bc53
encoding: FLOAT32
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{"chroma:document": "This bank lender canceled my warranty and gap insurance without notifying me through the mail or getting a required notification consent. I found out a year later when I took my vehicle to the dealership. I dutifully admit I got a few months behind on my car note, but my car was never repossessed as I immediately got caught up and didn't miss a payment after that. My car note never changed. Matter of fact, I built a relationship with my loan manager and we talked quarterly. And it was never a mention that it was canceled or was I made aware of on the recorded lines when I made the payments, GAP and WARRANTY were canceled. If it wasn't for my car issues, I would have gone into year number two without knowledge. This was unlawful and illegal. I no longer have them as my lender. My advice, find yourself a more reputable lender."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d36b8bb191a4216908349fad4206155
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metadata:
{"chroma:document": "My wife and I bought a new car in 2015, took a loan out for 26,000. In just over 3 years we paid it down to 18,500. In 2018 my son got into an accident and the car was totalled. Geico covered the 10,000 the car was worth, yeah that's how bad they nailed us on interest. Anyway so are GAP kicked in through Crescent Bank. They only paid 4000 and left me and my wife with a 4000 dollar debt to still pay... For 3 years they were the worst people to deal with. I highly recommend you look elsewhere. They are not worth your time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f5c2c989051641279639df6f63d4d4a2
encoding: FLOAT32
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{"chroma:document": "Do not, I repeat DO NOT finance with Crescent Bank And Trust at all. ESPECIALLY in Louisiana. Their interest rate is through the roof no matter what, and they lie about late and missed payments to grow interest. They repossessed my Mazda and never put a closeout bill on my credit. So the loan is just continuously growing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 60f9d62c537c49c6902e8cce79b1472e
encoding: FLOAT32
metadata:
{"chroma:document": "This company is disgusting. They lie constantly and then try to cover it up. NEVER will I go through them. Jenna (Recovery Manager) is rude and hateful. Attempted multiple times to ask questions and understand and she constantly interrupted me. Waiting on a call back from Carla the AVP/call center manager."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a795f85c6b634cc1acce4c122aef8dbf
encoding: FLOAT32
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{"chroma:document": "This account is currently being disputed for several reasons. Long story short, I got the vehicle in July 2013, approximately 1 year while going through a divorce and being a single parent of 4 children, I fell on hard times. I had a family member in need of a vehicle who agreed to take over payments and use of the truck. Fast forward to 2017, that family member told me she was having issues, advised at the time she was already 3 months behind (approximately $1,200). As I was now in a better situation, I was able and willing to just pick up on the payments. I got the vehicle back from her on Friday February 24, 2017 and Monday morning; February 27, 2017 when I went to leave for work, the truck was gone. I called Crescent Bank & Trust immediately, explained the situation and also advised them that I had the money to bring the account current and move forward with on time payments. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30fc5678722e4e7e9126e0145f04ee6d
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{"chroma:document": "I never been behind on a payment until I hit a deer then I got behind. I told them when I would pay the payment and they kept calling and calling then I had a note on my door. I wasnt even 2 weeks late. Now I'm debating on paying my next payment or using the payment to file bankruptcy. They are the most rudest place I have ever used. I only have 16 payments left. Never use this bank. I regret it now."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5330aff413334e389d00ec4cb55df62c
encoding: FLOAT32
metadata:
{"chroma:document": "I financed my vehicle with Crescent Bank almost two years ago and never had a problem with them...until the past two weeks. Two weeks ago I traded in my car and went with another bank. Crescent was called to get a 10-day payoff. When I was trading my vehicle in, the salesman made the remark that he had heard some really bad things about Crescent Bank. I advised him that I had never had a problem with them. So, they call me this past Monday about my payment and I advised them that I had traded the car in. What was very odd is that they called me at work first. They advised me to call the dealership to follow up and let them know. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff564f010c5b4edca7d90807adb6fa80
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{"chroma:document": "Crescent Bank should be immediately shut down for their services & fake policies. This is possibly the WORST BANK! to finance with. Like some of you I was sold a dream & thoroughly LIED TO!! I purchased a vehicle from Jim Burke automotive two years ago in the wicked dumb City of BIRMINGHAM, AL (the worse & dumbest place on God's Earth) & I will admit I was younger than but still was aware of the pros cons of financing a car through a bank. Well my credit was not sufficient enough to get a decent APR on a loan so Crescent was the only one & the crooked salesman completely lied to me informing me I would be able to refinance with Crescent in a year to lower the payment & that they will work with me! Completely false. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 44500bf14f184883a44b48e9c5edfda8
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{"chroma:document": "How Does Gap Insurance work if your car is totaled? You file a collision claim with your insurer and find out that the actual cash value of your vehicle is only $19,200. This means after your $500 deductible is taken out, your car insurance company will pay out $18,700 to your lienholder. You still owe $23,500 on the car, so you're left with a \u201cgap\u201d of $4,800.Jun 24, 2011."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a8583a700ec490988bcfe9fa1c349d9
encoding: FLOAT32
metadata:
{"chroma:document": "5 years I've had this vehicle. Every month for 5 years they wasn't putting anything on my principal balance. One month they would put 30 dollars towards the principal balance. Mind you car payment is 380."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 55e17e3058ed434e8627b5b66c20e48d
encoding: FLOAT32
metadata:
{"chroma:document": "I need to find someone that can help me do an audit on what I owe these bloodsuckers! They harass me at work and at home if I am 1 day late. It's ridiculous! I was suppose to be done with my payments in January and they are reporting I owe $ 11k more! That is not correct! HELP."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b93900dfeda64d79b54a87374d514c62
encoding: FLOAT32
metadata:
{"chroma:document": "I have had a car payment of $418 per month with this bank since 2012. I had to defer 3 payments back in 2013 as I was out of work. The car is now going to be paid off in July instead of April. Because of these deferred payments which were only late by 2 weeks to a month they are now demanding an extra $755 with the July payment or they will report me to the credit bureaus. Does anyone have any advice on how I should handle this?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 52753c3142514f39a06b0d9f63f3ae2e
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metadata:
{"chroma:document": "Got a Auto Loan from 2009, on a 5 year loan. Paid off April 2014. Account showed a $0 up until Dec 6, 2017 appeared on my credit with a 10,000 past due original balance with a term of 1 month. LOL, but it was funny. Either someone is playing games with the company's account or someone is just that stupid and don't know what they are doing. I was floored. Common sense would say no one pays a auto loan for 8 years. 4 years having a $0 balance. BUYERS BEWARE..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53fe2c168f3b4b168ad201658137c88e
encoding: FLOAT32
metadata:
{"chroma:document": "I have a car loan here. I fell on some hard times and they told me right before my payment was almost a month late, that I could put the payment on the back of the loan. I had to fill out paperwork that they had to \"mail\". They sent it to the wrong address... On purpose? After I signed this paperwork and faxed back - to a number that didn't work - they went dark. Couldn't reach anyone and they tried to put a payment through on a day that was never discussed. To purposely overdraw my account. Or purposely make me default before I could get that paperwork in. I think they never filed that paperwork and repoed my car, knowing when I was out of town and switched it with another one. When I finally got ahold of someone, that person had no record of any calls I have made about this bank loan."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 67fb1d674f1e48b08922a3d9365d7bf0
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{"chroma:document": "I took a loan with Crescent Bank almost two years ago, the loan amount was 16000 dollars and after two years of payments, I currently owe 15,400 dollars. During my loan period thus far I have not missed a single payment, and was threatening to be late on one because I was fired from a job. I pay 400 dollars a month and the operator offered to defer a payment for me, had a form sent to me that I had to FAX back to them signed - no email here! I did find a fax machine and got it back to them, all good. Until 3 months later, when on my credit report they said that I missed a payment! I called them and the woman told me \"just file a credit dispute and we will work it out and just take it off on our end.\" I did that, no response for June, did it again, no response in July, let it be because work was heavy in August and September... And then did it again as advised in November, and they finally updated my credit report saying that I had 5 missed payments!!"}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "February 2013 I obtained an auto loan through this bank arranged by Dealer. First time I had applied for or asked for credit in over 25 years! No credit history and a NULL FICO score! Was approved by this bank at a high downpayment and high interest Rate.That is OK, I understand! I was told and understood I could make payments on-line directly to bank by check, debit card or credit card. First payment attempt resulted in they had my address, zip code and social security # entered wrong! After 14 phone conversations and sending 8 Faxed forms over 12 days finally resolved the situation. I was left feeling like they did not care!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "If you have other options I would use anyone other than this bank. We were told at the beginning of our auto loan we had a 10 day \"grace\" period... Wrong. Over a 6 year loan every time I paid within the \"grace \" period I was penalized a late payment fee. Come time to pay the last payment. I was told I still owed 1200 more dollars. I about fainted. When asked about it they told me that I need to pay it or they will come get my car. It's criminal. Go elsewhere if you can."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81d28a764aa1475f8070d803e20b31ae
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metadata:
{"chroma:document": "Auto loan. Very rude. Not sure why these individuals are so angry at life..? Granted I was 12 days overdue. Called my place of employment and harassed my leadership. Never received a phone call directly. Beware!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8543e561928a4913b5921aa02e14a808
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{"chroma:document": "I see so many people complaining about this company harassing you. If you are late on your payment they have every right to. They gave you a loan knowing you had bad credit. Pay on time and you will not hear anything from them. I have been with them for 5 years and always communicate my paydays with them. They never called me. And y'all knew what you were signing up for. When you signed the contract stop complaining. At least they gave you a car loan when nobody else did!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Wow, where do I start? I was 23 years old (5 years ago on December 12th) when I obtained a loan from Crescent Bank & Trust. At the time, my credit was pretty poor from a few bad decisions as a teenager, as well as my credit being stolen. I did not know the correct steps to take to fight my credit theft and was left with a horrible credit. I had to have a car to get to and from work so I applied for a loan at a car dealership. Little did I know that the only bank that would take me is Crescent Bank & Trust. I was happy to even be able to obtain a loan and did not realize the extent of the theft and fraudulent events that would take place. After 5 years of payments and the feeling of joy and excitement to finally be done with my debt to Crescent Bank in December of 2017, I was informed that my payments will not be over for 4 more years and that I still have a balance of around 10,000! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "In April 2016 I took a $1000 loan out from them. I have always made my payments on time and never missed any of them. I made my last payment 5/2017 and even went into the branch to confirm it was finally over. Now, I keep getting phone calls and mail about I still owe them $119. Management will not listen!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7054fb1c119b4d3f87da7312c60df927
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{"chroma:document": "If you want to do business on a car loan this is not the place to come. LOOK at all of the bad reviews they have had from different customers. I called them in March to inform them that my mother had died, I had the vehicle and wanted to take over the notes, well mom was not behind so they came and repossessed it in the middle of the night. I called 911 thinking it was stolen only to be told that 11 Hour Towing had repossessed it per the bank. I called several times consulting with them about it then all of a sudden they became rude, and said \"We can't talk to you anymore...\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 12c924382fb945fb8037faa28fbb791c
encoding: FLOAT32
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{"chroma:document": "We submitted an automobile retail installment contract to Crescent Bank, which they approved, with some stipulations. When we submitted their stipulations, and delivered the vehicle to the customer, when we contacted Crescent about funding us, they added more stipulations! I have been a new car dealer for 30 years - and have never experienced a bank adding more stipulations, on 3 separate occasions - after the original ones were met. They were clearly trying to back out of their approval. THE BANK ENDED UP SAYING 'WE HAVE DECIDED TO RESCIND OUR ORIGINAL APPROVAL.' This never happens, especially if all stips are met. It is unheard of adding more after the vehicle has been delivered to the customer. DEALERS BEWARE OF DEALING WITH THIS MOST DISHONEST BANK! In the end, we had to retrieve the vehicle from the customer, at great expense to us."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 237c153c94b549a9ae64292462ab8b97
encoding: FLOAT32
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{"chroma:document": "This is the absolute WORST company, ever. I got this loan when I was 23. 5 years and $24000 later, over 13k has gone to interest and only 11k to principal. This company does a daily compound interest. There were a few times where my $500 payment went completely to interest! Don't even think about going 5 days late. They'll call you 2-3 times a day asking for their money. I will give them that there were 2 times where I had to skip the month that they worked with me, but that's about the ONLY positive review I have for them. I was told that if I made my payments on time for 6 months, they'd refinance my loan. Well that never happened. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6e8c93dca79e4ea0b42f8b310386afc9
encoding: FLOAT32
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{"chroma:document": "We have an auto loan with them and they are very hard to get in touch with. They are extremely rude, threatening, and harassing, and liars. They will tell you what you want to hear. Make arrangements with you and then break them, make unauthorized debts to your bank account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c694001ef4342c1b42917c6cbbc8631
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{"chroma:document": "I was trying to purchase a car in the last month and I got approved by a Chevrolet Fred Beans dealership in Doylestown. I got approved for a loan, the bank happens to be Crescent Bank. It appears that I was missing just a few more paper work like a lease, two more references, and bank statements. They were very rude and falsifying inaccurate statements that was not given. Well the person I was associated with, which was Kat. (She was rude to me, my landlord and then try to flip the script as we were the ones being ungracefully rude to her.)"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3de5f44d389340568825997719edc741
encoding: FLOAT32
metadata:
{"chroma:document": "They call your job & references (who is 84 & 90 yrs old) when late. They told me that my wife is a liar. They sent payment back to my acct & it didn't show up for 3 days. But they needed their $ again. So the lady said she would push the payment back. Now I am paying $2 a day for their mess up. So I only had a year to pay this car off but now it's going to take another 3 yrs because of interest. Plus for years I paid them $9.98 fee for paying with a card. Everyone uses a bank card these days. Besides they make enough $ on interest. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 51f23ec947c34133b92f8c8363cd315b
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{"chroma:document": "I called at least 4 times today. The first three was told (automation) to enter account number or last 4 of social security which I did and then it flips back to payment options where you must enter an account number. Do not have account number. Very discouraging. Finally got a person on the line and then after being on hold for 9 minutes was transferred to a Melissa **. A supervisor I believe. RUDE, RUDE, and RUDE. I explained I was just trying to make a payment of 900.00 on my daughter's account. Was told they needed to speak to her and see if they can talk to me. Talk about what?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 98861298839942c38ad1b5bed20bdf12
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{"chroma:document": "In 2011, I purchased a new Nissan Versa for my wife who did not have any credit. I myself had just gone back to work after being unemployed for 18 months, so my credit score wasn't much better. However, after being convinced by the car salesman at Maroone Nissan in Pembroke Pines, FL that it was better to buy new than used, he steered me to Crescent Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 456433585b7847a0b0ec29b852b92e0e
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{"chroma:document": "I pay these people every month by the 18th. My payment is due the 10th. I get paid on the 15-16 of the month. They call me three to four times a day even after my payment has posted. Also my husband passed away 3 weeks after buying this car in 2015. This bank REFUSES to take him off my loan with copies of the death certificate and everything that I have provided to them. I was told they would have to re-write the loan. Then re-write it, that's not problem. He is gone. I need him off this loan and my car registration. I have no idea what to do. Plus they report on my credit that I pay late 30 days or more. I have proof of every single payment and never have I once been more than 8 days past my payment date."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f35a06603edd4dd9af7d8c4663082907
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{"chroma:document": "My husband got a car through Crescent bank in 2014. He had a good paying job but not so good credit as he was frequently late on things. This bank calls everyday. If you are 1 minute late they call. Life happens and sometimes you have things come up. They do NOT understand that! I am not on the loan. It's in his name only. They still call ME. I am like \"look this is not MY loan\". They are not polite and not easy to talk with. I can not get a word in edge wise. They do not care what your excuses are. They want the payment NOW or further action will be taken. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f06fb8b274b644a8bc8db7b617aec8b4
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{"chroma:document": "Marinda made a difficult process easy. She went out of her way to help get my provisional credit reversal reversed. I was out of town and had been waiting over a week for this situation to be rectified. After they told her it would be a few more days, she did her magic and got it situated within 30 minutes. Thank you for making a frustratingly situation easy. US Bank needs more employees like Marinda. THANK YOU MARINDA FOR BEING EXCEPTIONAL!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: add32d0801d244ea9e0ed3b525093cea
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metadata:
{"chroma:document": "I have a dispute with a dealer that they charge me 777.00, they supposed to send me that money back, never send me the money. I dispute this with US Bank and no help with this matter, do not trust this bank. Stay away."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8c535474d0e04dd392e7ad7d74590616
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{"chroma:document": "I wish I could give below zero to the US Bank. Total nightmare. I tried to open a bank account online, and it did not accept any payment methods to activate the account. Then, I stopped by at one of their branches and opened an account which took 1 hour. I was waiting for my debit card but it did not arrive. Then, I called customer services and I was told that ID & address verification are required. When I opened the account at the bank, I brought my driver's license, password, lease but they still put on hold. One bank teller says they can give a temporary debit card and other one says they cannot. I had to make a second in-person visit to activate my account. Avoid them at all costs. As soon as they approve my application, I am gonna immediately close the account. Oh, last but not least they \"automatically\", open a second checking account without my consent or request. They did not even provide a valid answer how did this happen."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c4dcb5897814cad84032bc5204db360
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metadata:
{"chroma:document": "I'm a small business owner. I've had accounts with US Bank for 20 yrs. With my business I use online banking everyday including the app, 2 days ago I had a biometric issue with my phone when attempting to login to app, as result I had to reset my password which has never been a problem doing, however after the password reset I attempted to login and received a message telling me that my username has been disabled and needed to call for help. I have called 2 times (as I was told to wait 48 hrs. and call back if needed). Both reps told me nothing could be done to fix my login and that I would have to wait another 48hrs and call again. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76e14334826e45fc8650d93000a865b6
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{"chroma:document": "Wish I could leave zero stars. When setting up an account they say you can use the online banking and virtual card right away until your packet comes in the mail. They don't mention you can't use online banking until you receive your account number that is in the packet. I have to wait 10 days to receive my packet to start using my business account. Who can wait 10 days to bank for a business? When you call they're very unhelpful, a bunch of \"sorry\" and \"we're aware of the issue\" but no help. Not a good start, going to close the account and go with Bank of America."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d9e28909e53040b5ac44efcd16755f26
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metadata:
{"chroma:document": "Contrary to US Bank\u2019s phone reps and managers, the state of Texas does not issue titles. They expect the loan company to mail. The DMV and two car dealers agree. I have had 5 car loans in Texas over 20 years. Bank of America, Chase, Toyota, Ford, and a credit union all mailed the title to me after pay off. I had to apply for a duplicate title at DMV and pay $40 to process. The DMV also said US Bank is the worst to deal with. I called and ask for a refund with a manager and they refused. My next steps will be letter of US Bank Office of President and BBB. Unbelievable experience."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 05c0fcf7d6ff4d52b6b6571e7fbbb1af
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metadata:
{"chroma:document": "I've decided to close both my savings and checking accounts with US Bank due to the frustrating inability to complete a basic online external transfer. Wasting over 40 minutes on the phone being shuffled between unhelpful agents and encountering a very rude manager named Nathan, is disappointing. Being denied access to my own funds for no reason, even within the bank's inconveniently low daily limits, is simply unacceptable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 868ea000213d46fdba76f6b30f5776ae
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{"chroma:document": "Froze online access 8/17/23. I called and the associate didn't know why. When I asked to speak to that department she indicated they can't connect to that office and she indicated they have 24 to 48 hrs to reach out to the effected customer. I asked to speak to a supervisor and 40 mins later she indicated, \"They are busy and they will call you back,\" but we all know how call backs are handled. My online access better be enabled within the next few hours or I will close accounts and move on."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e105ef0fa5154bb5ab7fcad7d5aa38c6
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{"chroma:document": "On July 31, at 10:50 am, I put a $20 in the ATM at Riverside Dr. and Mariota Ave. I got a receipt back saying mechanical error. The branch teller said to call and start an ATM dispute. I started a dispute on 7/31 but have not received a refund for the missing deposit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef2e9cc5acd24511b5e0a897101ac1c0
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{"chroma:document": "My fianc\u00e9 and I both applied for a US Bank credit cards (Altitude Connect) when our furnace suddenly went out and we had to buy a new one quickly. Instead of using the 0% APR with the furnace company to finance our furnace we opted to both apply for US Bank Altitude Connect credit cards because of the following Offer: \"Earn 50,000 bonus points when you spend $2,000 in eligible purchases within the first 120 days of account opening. That's a $500 value redeemable towards travel, gift cards, cash back, merchandise and more.\" As well as an extend pay program which states \"Extended payments for unexpected expenses. Pay over time on purchases of $100 or more with no interest, just a small, fixed monthly fee.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3cb172060ebf44039c1d3f00f402497d
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{"chroma:document": "In January followed a claim to have a charge reversed because US Bank canceled my ATM card without my knowledge and I needed a credit. Let me countless phone calls countless inquiries and I still have yet to get a credit they've dropped the ball over 10 phone calls I was lied to I was never told 120 days I was never told I had to have a phone name. Got a message this morning that 120 days have passed and my claim is closed. 10 phone calls and my claim is closed. Buffoon idiots."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 62596c41ef484daa837c5e876365e21d
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metadata:
{"chroma:document": "I am soooo frustrated! Communication is the worst. Corporate and the branch can't seem to get on the same page. I am stuck in the middle going from one department to another to get everyone on the same page!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 037b76e5dad645bea0e79c12ab7fb125
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{"chroma:document": "I applied for a business account for a new business I am starting. I went through the complete application and verification process and was informed that everything was approved and my account was created. After several days I had not received any communication about my new account so I called Business Account support and Verification Center. I had to spend about 2 hours of my time just waiting on hold to speak to someone. I received a letter informing me that I needed to call the Verification dept. to verify my account, which I had already done a week earlier.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 255119513c19404ba4153a66e8fadf40
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metadata:
{"chroma:document": "My business account was transferred here after over 10 years at Union Bank. Transfer of online banking has not happened after a week and hours of wasted time with support agents. Total, utter incompetence. AVOID."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f396975e7da54ead8524fcc6a70b1b3f
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{"chroma:document": "Tried to open a CD Account (special deal offered as a part of the State Farm Alliance). Was not able to complete the online application (they don't provide enough information on their website) so I called customer service to assist. A very nice lady walked me through the process and actually completed the account application for me... mind you, this was the second time I had called for assistance. Everything was complete, I signed for the account. Somewhere in the process she transcribed a number wrong, or asked for the wrong information. I was told, all was set, all was OK...they had the information they needed to accept a six figure deposit. I waited, nothing happened. I called again, was transferred three times, but was told all was OK they would fund the account within a few days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 73c4b4a396ac4effa5ea8391d24e3c18
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{"chroma:document": "I was trying to reorder business checks. What a horrible experience with USB! Not only they do not have readily available option on their website, they have referred me to a third party with no prior knowledge of my ordering checks before. No one to talk to about this problem either. While most other banks have 24/7 service to address customer needs, this one does not have. The worst banking experience ever. I am so sorry I set up my business account with this stinker. Will try my best to transfer everything to a better equipped bank. Stay away from this bank for your personal or business needs. It is unstable and dangerous."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I opened a home equity loan, and they asked if I wanted to sign up for a bank account to have easy access to it. I declined. I tried later to create an online account to access the home equity account for purposes of payment. The website would not allow me to do so. I called to acquire my loan number and they refused to provide it despite me providing identifying information. I was able to get the loan number via a CFBP complaint. Which is funny, because they are willing to tell the CFPB my loan number, but not me. Based on my experiences, I recommend not banking with them. Or, if you do bank with them, make a complaint to the CFPB. Just be prepared for US Bank not to accept any wrongdoing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a47e3a931f6841df8779970c0d2a812f
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{"chroma:document": "Oh, the arrogance of this bank!! What recently happened to me has to be against the law. I could list several examples of why I am dissatisfied with this bank, but this is the most recent example of the greediness of their Private Banking department. Given the closure of regional banks SVB and Signature and the uncertainty of another regional bank where I have two seven-figure CDs I wanted to move my money to a larger bank. I entered my local US Bank branch to open a simple checking account. A client relationship consultant IV helped me by the name of Wes **. After taking my information, he advised me that due to my deposit amount, I would have to deal with the Private Banking department, and they would be calling me shortly."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d9e06d77b14640c5af8a611f71952472
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{"chroma:document": "Customer Service always has a minimum of 1-2 Hours of wait. Their customer service representatives are unknowledgeable and do not know how to solve issues. Long story short, I use a personal card for business purchases. They notified me that I need to show proof that the bank account I am using to pay off my credit card belongs to me. I faxed over my business bank account information to prove to them that it is my funds paying off business expenses. Two weeks later, they froze my account and I called their customer service and after waiting for a representative for 1.5 hours, they said I need to refax my documents and wait. I have never had any issues with BOA, Chase, etc... U.S. Bank is probably one of the worst banks I had to deal with. (The only reason why I have to utilize them is because they are partnered with the airline I consistently use to travel overseas). Otherwise, I would cancel all my cards and use another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 98afbc868b454560965c4f05b22ad47c
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metadata:
{"chroma:document": "Pros: They approved me for my 1st credit card when I was a student but Wells Fargo declined me. They gave me free checks for my checking account. I appreciate their willingness to help students who need to build their own credits."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9b4bd2a790a64c49b339f66d721ba7e8
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{"chroma:document": "So my account has been on hold for 2 months. I sent in all the information that they needed. Seems to still doesn't work for some reason. They tell me to go to the website login and send in the information through the website. I can't do that because the account is locked and it won't let me log in which doesn't make any sense. I've been going through the same cycle for too much. I can't take it anymore like I got I got bills to pay. I got medicine I have to take for depression. I can't do nothing because my account is locked. I feel like customer service is no help. It needs to get better. That's what I feel. It needs to get better because I feel like customer service isn't doing a good job of getting to know their customer like they should. I shouldn't have to go through all this trouble just to get my account reactivated and to get my money. Something needs to be fixed."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "The USA banks do not offer trading or cashing in of gold coins, silver coins or ingots at all. They do not offer sales of gold and silver coins or ingots. That is what a bank is supposed to do. They do not offer solid numismatic investments at their bank locations, and with today's technology they can easily give spot prices and follow the markets. They could have a separate bank location for numismatics. They also do not have solid paper currency trading with old currency or different sorts of currency that is rare or otherwise a marketable investment. The banks give low interest rates on savings accounts and CDs, and some take out punitive for not keeping a balance or for mailing statements."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 72de4199053640cb98079b3f6740a784
encoding: FLOAT32
metadata:
{"chroma:document": "We've been with U.S. Bank for at least 12 years now and we love it. US BANK helped me with my first account after I turned 18 and got me through school. The Bankers are wonderful and have given me all sorts of insight, from how to invest to spending on a daily basis. Keep up the good work!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 875dbb0dfd4f4607b59377d72d2f6a05
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{"chroma:document": "Charging me for a fee because a bank that I closed an account with about a week and a half before payment was due tries to send a payment? What the hell? Of course the bank is closed and it is not my fault and my payment was made with my new bank on time! U.S. Bank was like, it's my fault that the bank tried to send a payment that wasn't valid? Customer service suck and they suck! The End!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b4ffc136c1ae4a619c9440ef881d2769
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{"chroma:document": "My Roth IRA was transferred to them by another institution. It has a couple of CDs in it. I get a letter stating they want to charge me $30 a year to be the custodian of my Roth IRA, and \u201chelpfully\u201d offer to deduct the money from my account. Not only do they want $30 a year for doing basically nothing, but dealing with them so as to withdraw the proceeds so as to deposit them with another institution (that doesn\u2019t charge this ridiculous fee) is like undergoing a tooth extraction. Do yourself a favor and avoid these crooks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b9ec9b4635b416f9994153e7f7feb95
encoding: FLOAT32
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{"chroma:document": "The U.S. Bank app doesn't work sometimes. When I called about one of the issues, a customer service person said to just uninstall and reinstall it. Knowing that customer service departments can give messaging as directed by the corporate office, I wonder if the corporate office knows it has problems and doesn't have any intention to make it better and expects its customers to run hobbled, if you will."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5b277784bed84aab94d435e8053c77ca
encoding: FLOAT32
metadata:
{"chroma:document": "RUN from US Bank! We have had the worst experience ever. The first quote for our auto loan changed when they told us they forgot some \"fees\". The quote increased by $75/month! Then we said we would put money down to decrease the monthly payment. Then the day before closing they called and said we had to bring them a cashier's check. My husband took off work to get them a cashier's check then the next morning they EMAILED saying they had to delay closing because WE didn't get the check there in enough time and it had to go back to underwriting. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 01810196158042ae96d9263e1d068aa3
encoding: FLOAT32
metadata:
{"chroma:document": "PLEASE READ: I learned today that I am the victim of identity theft that leads back to of an account opened by Kiara ** in October 2019. A suspicious address in Texas appeared on my credit card and Experian tied it back to this card. This address was used to file an official tax return and my entire identity was compromised. After months of back and forth I learned that US Bank Fraud department is there to protect the institution not the customer. Today, they admitted to actually seeing that the address was tied to this credit card. For all the wasted hours I spent over the past few months being transferred to different departments not once did they say they admit it was part of my profile. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a2d181573734d3e89e45a38ceb474be
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metadata:
{"chroma:document": "Would have rated zero stars, but that isn't an option. I finance a motorhome in February. I was never able to get the title sent to New Mexico so I could register the MH. I paid the loan, trying to force US Bank's hand. Still no title. It ultimately took 4.5 months (without being able to register the MH and no license plates). Finally, US Bank requested the title transfer from AZ to NM 30 days ago. AZ and NM (I know, praising Motor Vehicle, right) were very prompt and got me taken care of. I called US Bank this afternoon, since I foolishly assumed that they would send me that title with a lien release. You know about assumptions... Anyway, they are now sending me my title; 3 days processing, in house, and 5 days for postage. Means I have been working on getting the titling cleared up for 6 months!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cba002f7c88944b39f479e10c1abb809
encoding: FLOAT32
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{"chroma:document": "I've been banking with US Bank for a while now. Definitely not a new customer. I went and deposited a STATE ISSUED check, which was issued from the STATE workers' compensation fund and they decided they were not going to let me have the funds and have placed a ridiculous 14 day hold on my check. They tried to tell me it was because of the amount. Then they told me it was because it's not a known issuer, all of which makes no sense as all the checks I have deposited from $12K to $4.5K were all \"new issuers\". I've never had a check held before, and need these funds to help with my move which is in less than 7 days. Deposited it on 6/15 and it will not be released until 6/27. I'm moving money from this horrible bank as soon as the funds clear. It actually costs me money to do business with these crooks. Never again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3451aa092ff74770a058686f3a88c7b1
encoding: FLOAT32
metadata:
{"chroma:document": "I wanted to invest in low yield (1-3%) VERY Stable investment for a short term - 12 months. They put me in a bond product that has lost 8% over the 12 months. I called them several times to try to adjust the portfolio but instead, losses accelerated. I switched teams within Wealth Management and the second team didn't do any better. I understand investments are risky but if you are looking for only 1-3% growth an 8% loss should never happen."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a6825e0bea1472badd4f27b94297bfc
encoding: FLOAT32
metadata:
{"chroma:document": "This bank has ruined my life. The first time I had a dispute with them they froze my card and account and left me stranded in an entirely different state than I lived in, causing me to lose my hone and all my possessions. It took 10 months before they paid me the money in the account. I filed a dispute two months ago again and not one person has actually reviewed the dispute. I send emails daily and get only computer generated messages back saying case closed. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4786e6651e748ceb66d8f15cc9057c0
encoding: FLOAT32
metadata:
{"chroma:document": "I was signed up for a card that I did not want. I was trying to sign up for a promo card that was sent to me and they signed me up for another one and would not fix it. I called in and spoke to several people being passed around about the issue."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6d74255a453a42eb915ec919a6e1bdb4
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metadata:
{"chroma:document": "I refinanced my home loan nearly two years ago. Along comes US Bank, they bought out my loan. From the get-go, they screwed my property tax payments and missed the first payment due. I even alerted them BEFORE it was due and it was still late. I tried to get a hold of the escrow department and of course, you can't talk to them. You have to go through the gatekeepers, the idiotic representatives who answer the phones while you're on hold. After weeks of arguing, they finally paid my property taxes out of my escrow account. I had to threaten a lawsuit if they tried to charge me the late fee with the county. Then I decided I wanted to change my homeowner's insurance. Of course, nobody to speak to with that department either.0"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d125935bb750470ea7c1f031573e18f2
encoding: FLOAT32
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{"chroma:document": "To deposit a check on line my limit was $2500.00 which at the time I didn't know and our motorhome broke down where there was no US Banks and my dad sent me a check to cover the cost of $3500.00. They would not accept the check and we went round and round for days trying to get the money to fix our motorhome and head back to our state. We were stranded and got NO help from them. Couldn't believe they wouldn't up the limit 1000.00 so we could get the money. We no longer are banking with them. Couldn't believe they left us stranded in the middle of nowhere and no money. We have been banking with them for years and they did that to us. Customer service was rude when we asked to talk to someone higher up to help us. I'll never do business with this bank and I'll let all my friends and family know what they did. They don't care!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 742f4a54356a4c8ca1a7f0676043a95e
encoding: FLOAT32
metadata:
{"chroma:document": "Opened a checking account online. Had a few hiccups wth the process, but everything worked out okay. Have another checking account with Wells Fargo for 40 years, but since moving to Idaho, wanted to try a local bank. What a mistake. Read reviews about U.S. Bank and one of the high points is their customer service and often you can speak to a person, not a computer. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e2f18bca3fe4c2e93010d389dbd5aef
encoding: FLOAT32
metadata:
{"chroma:document": "I received a payroll US Bank Focus card today. I followed the steps to activate my card and create a login. If I try to log in, their system logs me out saying I have to reset/create a new login. When I log in again, I get a blank screen and nothing loads. I do not have a cell phone and US Bank refuses access to my account without sending me a verification code to a cell phone number. I only have a tablet with service to accompany my closed caption and TTY calls, not a cell phone. US Bank clearly discriminates against people who do not have cell phones or have disabilities, limiting or refusing access to online accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f00e8c3041274738b737186500b34d41
encoding: FLOAT32
metadata:
{"chroma:document": "Fees fair? NO - The HIGHEST fees. Customer service fair or nice? Sometimes, but more often than not, no. Sympathetic sounding? ABSOLUTELY NOT - not \"RUDE\" but just close enough to the edge. I have a bank account too. I called the branch for something someone was supposed to have handled but hadn't completed it yet. I called. That person had left without completing the job. I waiting for the manager. She got on the line, after a very long hold time (understandably has a lot of customers so I wasn't mad), very rushed she told me she didn't have time to do it because she was too busy for \"CUSTOMERS\". I AM a customer. I can't leave work to deal with your employee's incompetence just to walk up for priority. It was an email I needed them to send."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9346b4905c0048f4a6e584180f955913
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metadata:
{"chroma:document": "US BANK stole $6250.00 from my business account. On 3/9/2022 US Bank deducted $6250.00 from my business account because they claimed I did not supply supporting evidence with a certain time frame which was never disclosed. On 3/10/2022 supporting documents were received by the support debit dispute division of US Bank address and contact numbers are not available. US Bank investigators hide from business owners at a level branch and business managers do not even know how to get ahold of these people. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d6a68bd26d574f67b9f22c69231072d5
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{"chroma:document": "This has been an absolute nightmare that I have been dealing with for the past year. I returned my lease in January 2021. When I returned that car to the dealership, I returned it in perfect condition as it was only used to go to and from work. When I received my inspection report, I saw some very disturbing images. Someone had cracked the windshield and created other very visible damage to my car after I had returned it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1d7bf37f11c94ef28d6ac9dc67a9790c
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{"chroma:document": "The Go Card is a signature visa card which comes with a higher start credit limit and more perks than the basic and platinum cards. Have your roll of TP in hand when you get ready to go. I don't have an existing relationship with USB and don't plan to. I have a 1.01% APY checking account elsewhere and I'm not moving $100000+ to any of USB's corporate pockets just to get their Signature cards a $5000 CL notwithstanding. I see they're taking below 700 TUs tho."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e75fdb8227324769a12a1d939118f1d3
encoding: FLOAT32
metadata:
{"chroma:document": "The last reported profit for US Bank was 35%, while they continue to gouge their depositors. Interest rates on Checking accounts are is 0.005%. So on a $10,000 balance you earn 50 cents per year. On top of that they charge $24.95 monthly maintenance fee ($300 per year). Under certain circumstances they will waive the monthly maintenance fee but if those circumstances change they will not inform you because they don't want you to know since if you did you would immediately close your account and they would lose the $300 revenue stream."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bfd2416aedf24131920c6354eefb4f29
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metadata:
{"chroma:document": "Unfortunately, US Bank has disappointed me several times. The latest issue was when US Bank sent me an email notifying me my transfer of funds from US Bank to my other account at another institution was cancelled. But I am most irritated by the difficulty in reaching customer service by phone to solve these problems. Often I only reach a message machine. If I do reach someone, that person is distracted by another customer walking into their office. US Bank staff at the branches seem very nice and eager to help. But doing anything online is difficult."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 82515fa1bcf54614836123af9236201c
encoding: FLOAT32
metadata:
{"chroma:document": "From early on I have noticed that US Bank 24 hour customer service line agents are blatantly dishonest, rude and some would raise their voice to show their righteousness. When I need to get things done, 9 out of 10 times it will not be done. They lie as if everything is copesetic and in reality they drop the ball. They are quick to judge and quick to dismiss. I am a hotel front desk agent, but if I ever behave the way US Bank reps. behave, I would be written up immediately and lose my job if I keep up with my funky attitudes. They are on the phone so they are quite comfortable pretending to put me on hold for something important all the while waiting for me to hang up the phone, or pretending to transfer me to someone else and hang up the phone on me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3a88f94986c24c12b06b8c116b2745aa
encoding: FLOAT32
metadata:
{"chroma:document": "They closed my checking account without notice. None. Then they told me it\u2019ll take 3-4 weeks to send me my money. They lied (recorded) five times. I wouldn\u2019t trust them to cash in a roll of dimes. They\u2019re not trustworthy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 010bfb4954494482aa842df8bee3036e
encoding: FLOAT32
metadata:
{"chroma:document": "I called US Bank to solve my problem but they don\u2019t care and took my money from my checking account, I can\u2019t get my money back. Worst bank ever seen. I will close my account and open another account to other bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: deb6ba76804143b1801cc8ebdde5f6f8
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{"chroma:document": "This was the best choice for my business banking needs as a start-up. I would strongly advise that you know your Client Relationship Manager, as they could be a valuable resource should you have a question or run into issues. My Client Relationship Consultant is Edgar ** and he has been very helpful when things went awry or I had a question."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: acd372a3c99a41afb480f9d327690f56
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metadata:
{"chroma:document": "I should read the bad reviews here first. :( I open a business account everything went smooth first, all automated. Next working day I get email \"please fill out this PDF because your original transfer did not go through.\" I picked up the phone and called the number provided. Being send to 4 wrong departments until some lady that sounded annoyed confirmed I need to send the PDF."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6110798f97ed4450a74dfe7844cbde0d
encoding: FLOAT32
metadata:
{"chroma:document": "I highly urge anyone considering US Bank to look elsewhere! Even after reading several negative reviews, I thought it couldn't be that bad and still gave US Bank a chance. I was dead wrong! I started the account online, because the local branch is appointment only. Due to additional red tape, my direct deposit couldn't start right away. This made my next corporate paycheck, a physical check. The check is drawn from a well known large national bank chain. When the deposit posted the next day it was not reflected in my balance. National customer service said a two week hold was put on my paycheck, but said that they didn't know why."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c823e1d2bab84fd98c5b3df15f6329d5
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{"chroma:document": "In Nov. I discovered 3 fraudulent checks. Immediately called the bank then I went to the Hacienda heights CA Branch. I explained to Hugo one of the banks clerks. We did all the proper paperwork and got the ball rolling. One thing he did was close my account and open up another one. Now I had no access to my old account and I asked well what if there are other fraudulent checks? He assured me that a COMPLETE AND THOROUGH INVESTIGATION WILL BE DONE. So For at least 6 months I heard nothing so I called. The Rep. said it was still in process. I asked how much longer. She had told me to call that following Monday. At this time I was having some IRS Issues and I needed the banks statements from my closed account. I had to call request the statements which the process will take 48 hrs. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c3b9c923fd34f27bc0ee290af812340
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metadata:
{"chroma:document": "My family member was a victim of the gift card scam. The bank failed to flag unusual activity. They told us their system isn't always competent and there's no more they can do. They also acknowledged that my family member was a victim of a crime, but oh well. Gift card scams are on the rise and banks are more concerned with getting you to spend your money on their services, but don't protect you. No one looks at what new frauds or scams are out there until afterwards. That's why scams are on the rise. So not only are you the victim of the scammers, this bank continues to victim shame and victim blame. I've been a customer my whole life with this bank and loyalty doesn't mean a thing. DON'T BANK AT US BANK. You've been warned. I'm taking my money out and going with Chase who does alert you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 82728a0138a3427d944d2fa3856f86fa
encoding: FLOAT32
metadata:
{"chroma:document": "This complaint is for US Bank ReliaCard. Several months ago TWC sent my lump sum of $18,000to ReliaCard. I was able to use the card for one day and then they shut it down with a identity verification restriction. I completed the identity verification and I sent in all required documents to US Bank ReliaCard. I\u2019ve never heard anything back from them. I never received a phone call a text or an email. I sent in all the documents extra documents and notarized documents several times that ReliaCard never got in touch with me to let me know the outcome. So when I called they told me that my account had been closed due to card services agreement. I waited and waited and nothing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 605153097e844b74a84702b8009a2e71
encoding: FLOAT32
metadata:
{"chroma:document": "I started a new account with a US Bank branch several weeks ago. In attempting to add a deposit via a check from another bank, where I have been well-established for years, I was told there was a \"fraud-alert\" or some such. I had been standing in line for 25  minutes already to a single teller with line behind me. I was then told in order to deposit my money I needed copy of driver's license, car registration, and social security card. I needed to go outside into the hot sun to get my car registration then come back and be ignored as I waited next to the line. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c7490e125df84e6a8e8bc4f4104c1918
encoding: FLOAT32
metadata:
{"chroma:document": "I retired from US Bank. Worked over 20 years for US bank but still do all of my business here. The Branch Manager at Columbia, Tennessee did not follow the check cashing policy when I stopped in. He was highly unprofessional as a Manager & short with me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 06d7771f31ec46f784cc4cf27285a815
encoding: FLOAT32
metadata:
{"chroma:document": "On September 21 2021 I noticed $650.00 missing from my account and saw that Kohl's department store took my $325.40 payment out of my account 3 times that day and I could not believe it. Normally I would have gotten a notification or call about multiple charges like this but nothing. I went into my local branch and the 22nd and a dispute was filed the 23rd. I had already talked with Kohl's. They admitted mistake. I was told it would take 6 weeks to get a refund from Kohl's. US Bank told me they would have it done in 10 days or less. I was told by a banker I would have the refund in my account on the 7th of October then on the 7th told it would be the 8th. On the 8th was told I \"should\" have it by the 14th or 15th. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 18744a4e19d9414da6f6bf472b3b9894
encoding: FLOAT32
metadata:
{"chroma:document": "My mortgage was recently transferred from the originator to the US Bank. The property taxes were due and I kept calling and sending emails to the US Bank property tax department. However, they were clueless and failed to perform their basic duty of paying on time taxes from my escrow account. Despite calling the and sending a copy of the bill, they kept saying, they were doing \u201cresearch\u2019 and will send me the \u2018results\u2019 after 10 days. The tax remains delinquent despite a large escrow account. Every time I called them they fabricated a new story. DO NOT DEAL WITH THE US BANK EVER. I had the worst experience ever with them. One star is too generous for them but this is the lowest score available."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e68b1c1c2f4483d8a379afd63dc9c10
encoding: FLOAT32
metadata:
{"chroma:document": "We purchased a new car back in 2018. The dealership went thru US Bank. The experience has been a nightmare from the first contact with them. They are not very organized. We moved to another state and called them to change our address. It took an act of congress to get this done. Then they did not list us both on the account and they had to change that. We recently paid off the loan (two years early). They were supposed to send us a letter releasing the lien. They said this would take approximately 10 - 14 working days. We also asked to close our checking account with them (required to get the loan). This would take approximately the same amount of time. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ec984be63cf43baad26f09a5abb2c16
encoding: FLOAT32
metadata:
{"chroma:document": "I just worked with US Bank on securing a mortgage for an investment property. The initial conversation with the loan officer is all good, until you pay the fee and start the process. They are all over you and very attentive. Once you start the application process it's definitely not a good engagement experience. I was securing mortgage for less than $125k and I have a net worth of over $1M. But the whole process was so drawn out only because the person my file was assigned to \"Courtney **\" was totally inattentive and never shared the information on what's needed on time inspite of multiple voicemails and emails. She made the process of frustrating and painful, that I regret choosing to go with US Bank, to the extent that my closing date is in jeopardy and process started 6 weeks ago. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5799a7cfebe14a279bc8969a46b965ac
encoding: FLOAT32
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{"chroma:document": "If I could give US Bank 0 stars I would. In my 48 years of life on this earth, I have never dealt with such a dysfunctional company. I have spent many hours on hold, and have been transferred dozens of times of the last several years of dealing with them. It has been more than two years and tens of thousands of dollars, and my issue is still not resolved. I am constantly promised calls back and never receive any. It has been the worst experience I have ever had with any company. Do NOT use this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f67c5681ce954404b1fdc56ef3a6c5ce
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{"chroma:document": "Needed to close on our house, moved to a state without a physical branch. First, 3 separate customer service reps told us that we could get an account here at another bank to transfer money. Got that done, called back next day, now being told that they can't do large wire transfers over the phone. Spoke with supervisors to explain how far it would be to travel, etc and everyone was completely unhelpful. Ended up having to travel to another state to transfer money ($500+ in airfare). Would 100% not recommend using when moving out of state. Hopefully they treat other customers unable to physically get to a branch (i.e incapacitated, disabled people) differently because providing an in-branch only service isn't equitable service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 05dc24a1d8494052ba5b2e788f5b5ef3
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{"chroma:document": "Amazed that after 10 mortgage companies I have dealt with, I find one that is the lowest level of competence in the US. Mortgage experience only so cannot speak for the regular banking but would never deal with them. I have had problems with the insurance and the most horrifying of all is they APPLIED tax bills that did NOT belong to my property!! It is incomprehensible to even grasp that mix up; called and complained; not resolved yet. CS rep said they matched ONLY the parcel number - so every darn county applied a bill against my property ($400K value - $12K tax bill in state of VA? Three bills paid out of my equity account). My account was sold to them but I wish I had choice or was given an option to move my mortgage to someone more competent."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ce6a29ad6d2844dd8be0d08ddb2ed21b
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{"chroma:document": "I got my government check direct deposited into my checking account, because U.Mess bank said they would charge a monthly fee, if I did not have direct deposit, kinda like black mail. Well my check was sent July 1st, after 10 pm, and never came to my umess account. So I have to go out of my way, to go there, call them, setup a meeting, and the bottom line is, they have no clue, but think D.B. Cooper, might have it. Their customer relations suck. They all read from the same excuse script, they make wells Fargo look good. Put your money, in your mattress, there will be no overdraft and surcharges."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2525e2a19e204f15be1609f2b18e0abf
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{"chroma:document": "First problem is with the credit card. I had closed out a c.c. account with US Bank. I had only a checking account left and I had intended to close that out when I could. I have Social Security and one other small monthly checks coming in to that account, totaling 900 dollars a month. US Bank sent me a new c.c. - which I had never asked for and did not want and I did not use, having not activated that c.c. Now I found that US Bank made some charges on that c.c. for some Youtube movies and ebooks. I know I never gave that c.c. number for payment. I used a debit card for another bank, Santander Bank. The amount was small, about 45 dollars in total. But it appears that US Bank merged that old account, which I had closed, with the new c.c. number which I had never authorized."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a831360009004a0183e17febff02f646
encoding: FLOAT32
metadata:
{"chroma:document": "My truck has been paid off since February and as of today, July 2, I have yet to receive the release. At last word, as of yesterday, it was faxed, emailed and mailed. I still do not have it. Very friendly when I call but does not seem that the work is actually getting done."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c63875715409434682f071b3a7be0f29
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metadata:
{"chroma:document": "I purchased an item, HP Chromebook, on May 4, 2021 through online to Jungle Outlet originated from Lakewood, NJ, but is franchise in Las Vegas. I rec'd the item, HP Chromebook, delivered on May 12, 2021. The first day, I noticed a permanent line on the computer while typing and reading on it & didn't notice other scratches till two days later on the laptop. I tried to work with the merchant & she had few times misunderstood my request till she finally understood. Then I asked instead of having to return it, to see if I can get partial credit to it but she wouldn't respond but said return & replace. I've already been using the item and all my information is on it. I disputed the charge and filed a dispute to the US Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4959b61e47b34e279149e379da8dd710
encoding: FLOAT32
metadata:
{"chroma:document": "Absolutely the worst customer service I have ever dealt with. I had a supervisor yell at me and totally rude because she could not adequately do her job nor answer questions thoroughly. Holding someone\u2019s money is not a proper thing to do."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f1fef850bf5e4139a2d9e4b7b7d8df36
encoding: FLOAT32
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{"chroma:document": "US BANK GOES OUT OF ITS WAY TO BE AVAILABLE TO ALL ITS CUSTOMERS. THEY HAVE VERY COURTEOUS SERVICE STAFF & online help is always there to help. They have very customer friendly policies.. I have used this bank for over 25 years!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da400c0a4a8e426e834ece4aaaa5f1f1
encoding: FLOAT32
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{"chroma:document": "After 5 customer service representatives I got transferred 4 times over the phone finally got a dial tone. The staff do not know what they are dealing with or how to tackle the problem. They all blame it on COVID now; because they have no idea how to manage the forbearance payments when customer do it. Please beware of this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 903997971e5844c5ab30e126338d994f
encoding: FLOAT32
metadata:
{"chroma:document": "Very good bank. Great customer service including a person answers their phone even overnight. Not too pushy and seems to treat people who don't have a lot of money the same way as the people who do."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a54d3a8b3eaf4ba885b1035fa79e3979
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{"chroma:document": "Prior to our mortgage being sold we had US Bank. My family owns several homes that were handled by this mortgage company. We thought it was one of the best in the business. It was not their fault of the mortgage departures. US Bank is remarkable in communicating with its customers. I also had great customer service experiences by phone and online. We, yes my family and I were so disappointed when our mortgages got switched and taking away from US Bank. This is a company that is highly prioritized in satisfying their customers mortgage and banking needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6b6b647729f7448991587495a69103b8
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{"chroma:document": "For as large as US Bank is you'd think that they would have streamlined their operations. Closing a mortgage before expiration was not seamless. Paying with a bank transfer was difficult ($100,000 maximum transfer amount). When an insurance refund check came back to the account they could not find it, for weeks and weeks. Departments are not linked seamlessly - escrow had to be called, an amount had to be mailed to me first, transaction couldn't be completed in one simple phone call."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23a7befdabf743638ee166acf429156a
encoding: FLOAT32
metadata:
{"chroma:document": "Choosing to bank with a company for 31 years and receiving no comments, other than a form letter, on acct closures is just strange. A phone call proved confusing at best as only the obscure Account Closure Dept seemed aware of the closure letter. How fortunate it was not lost in the mail before I withdrew my monies. Yes, banks reserve this right but slightly comical coming from their customer satisfaction team. In 2021, there are an abundance of fee free banking options, without silly $2500 daily mobile deposit limits and excessive wire charges. My individual and business accts deserve friendly professionals with a modern approach to banking. Farewell US Bank and your antiquated ways!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a587bc5903244ae4aaa15cb271fc8fb0
encoding: FLOAT32
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{"chroma:document": "Had an atm error at a branch location when they were closed. $1100 was not credited to my account, called corporate. Got nowhere (ridiculous process). Eventually spoke with branch and even met with them days later. They could confirm I deposited said amount of cash but informed me there was nothing they could do other than issue me provisional credit in 10 business days which is insane. Finally I was told the branch manager was contacted and would likely be able to issue me immediate credit until the issue was resolved but it was never followed up on. I\u2019m now 5 days going on 6 with $0 assistance, no actual timeline for reconciliation. First issue I\u2019ve ever had like this and an absolute failure on US Banks part from a customer service standpoint."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1df165bfe69e46a19e2aa56c26b60eb4
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{"chroma:document": "I had a check for $500 that I didn't feel like driving to the bank so I use the mobile app and scan the check. Now the check is from my employer. Which I automatically have a deposit in my account every two weeks but there's a hold on my check almost 2 weeks for what reason I really don't know. If I would have known there was going to be a hold on it I would have just took it somewhere else and deposited it. Very unsatisfied with them. Then when I called customer service the first lady couldn't help me. Gave me another number to call. The second call he said it's up to the bank's discretion. Well I really think that is totally not right to hold it that long. Even after it's been cleared. I did learn a lesson to just go cash it at Walmart and pay the $4 fee. Instead of waiting 2 weeks for US Bank to clear it. Granted this is not my main account luckily."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8fbbc300e1e848ed8318c3b64c0321d1
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{"chroma:document": "So I had a transaction that came up and I tried to handle it but got passed around like a hot potato, frustrating right? Anyway last phone call was with a manager. I had a friend who was with me in the car. We just did his ancestry and I said, \"You're **.\" The manager took offense and verbally attacked me and threatened to shut my account down. I will be taking my business to another bank who doesn't make assumptions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0392a6472df3443ba9efd9b8b20886a6
encoding: FLOAT32
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{"chroma:document": "U.S. Bank is unable to distinguish the nuances of their individual departments. Today, I spent close to seven hours trying to get them to recognize that they had erroneously debited $2100.00 from my balance. Their hold times are untenable and you are made to listen to scratchy, hideous background music. Even management admitted to me (finally) that they were having problems with their Bill Pay/Zelle/transfers. The bank gets them confused and the result to the customer is absolute nightmarish. Tomorrow I am moving my account to a competing bank and I will never, voluntarily do business with U.S. Bank again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cbc42f866d3c4d1792eed4cadd06d18b
encoding: FLOAT32
metadata:
{"chroma:document": "This out of control bank is deceptive. There are plenty of watch dogs and consumer agencies willing to litigate cases against this integrity void business should you have the misfortune to be abused by them. Stay away. You will find fine mortgage loans, car loans and banking services from other local banks and credit unions. A true monster but not a gentle one. Stay away."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86d5480c30bf40379bbf9665dfd2119f
encoding: FLOAT32
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{"chroma:document": "Don't imagine you can travel with a US Bank debt card. I just spent hours on the phone trying to get them to let me use my card on a trip. Seriously, 7 phone calls over a couple days and over and over they would tell me that they had cleared the block -- but then it would never work. They finally pretty much admitted that whatever fraud protection block their system was putting up, they couldn't override it. Same thing happened to me last year, but I gave up after a couple calls, thinking it was a problem with the card -- but when I got home, it worked just fine."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2699774747e14c54a074efc44c4f70b3
encoding: FLOAT32
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{"chroma:document": "I opened checking and savings accounts at US Bank February 1, 2021. It proved to be a harrowing experience. ** was the personal banker who opened my account. She proved to be a busybody. While she was entering my information, I returned a call and Iris was listening to my conversation. Later, after we were done, I told her that it was my understanding that I would get $225.00 immediately. ** told I would not get any money out of my deposit until 5 business days later. I explained that I had given my last $5.00 to a homeless man at the bus terminal and only had $1.75 left. I asked her to please loan me 50 cents. She told me no. It turned out that ** the branch manager told ** that in fact, I did get my $225.00 so that solved that problem."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d40018500b842ec9838d87f44475675
encoding: FLOAT32
metadata:
{"chroma:document": "My experience with US Bank on 2/01/2021 at 12:17PM at their toll free number--1 800-285-8585. For starters, I was on this call for 51 minutes. I did speak to Customer service Reps at intermittent times, but most of the time was dead air and a recording saying they had a higher than normal amount of calls. Even in this health crises, spending almost an hour on the phone is unacceptable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6e287132b2bf410f95639a25f08b5186
encoding: FLOAT32
metadata:
{"chroma:document": "When I opened my checking account with US Bank in December 2012, I was told that if I accepted a US Bank Credit Card, my monthly fees would be waived.  I accepted the proposal, and cancelled my other bank cards. Now, eight years later, I received a letter telling me that because my card has been inactive, it was being cancelled. The trouble is, that I was never warned my card was in danger of being closed. My current credit score is 803 out of a possible 850, and the closure of this card is going to wreak havoc with my score, and result in my fees being added to my checking account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b16a4cb3dd8043f38fcaacab64b0eab0
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metadata:
{"chroma:document": "Leased a Chrysler 300S AWD in Sept. 2017 for 39 month/49000. The sales rep. suggested I purchase an extended warranty to cover the vehicle after the manufacturer (36 month/36000) warranty expired so I did MOPAR maximum care for $381. Upon returning the vehicle, I found out the warranty was basically useless. US BANK has AUTOVIN do vehicle check in and pricing estimates for repairs. I was completely surprised to see a charge of $965 for a door replacement on my AUTOVIN report, I called and got the original report and photos. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 474a33da0f4f419db4d01dbafe45cd66
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{"chroma:document": "Pros: The bankers I work with are very pleasant, professional and knowledgeable. Cons; The online bill pay was very easy to use until this week. They have \"upgraded\" the look and function and it will be the end of our 20+ year of our relationship if they do not fix it quickly. Putting in a change like this with no warning or explanation is extremely frustrating. I no longer feel like I am a valued customer. This past year they were not prepared to help their business customer obtain PPP loans, so I had to go elsewhere. They cut their bank hours so I had to adjust my schedule. Where the other banks I use did not change their hours. But bottom line I really liked their bill pay so I stayed. I will give them a few months to fine tune it but I will start looking for another bank for my main personal and business accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76c7bedd318444d0a04d6a4222794b59
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{"chroma:document": "I'm on unemployment and was receiving my funds via Reliacard by US Bank. I ended up moving from Dallas TX to Irving TX in Dallas county. Next thing I know my card is frozen for fraud alert due to an address change!!! I get a text from this bank that has no branches in Texas, saying I need to verify my identity through the banking app. I open said app and they want a picture of my DL and face. It says lay the license down on a black background and then send a photo using your phone's camera."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 753f5b5c2f5f413f9e95a85eba1da691
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{"chroma:document": "I switched to US Bank because we have a local branch in our small rural town. That was a huge mistake. I've never had a bank that would charge overdraft fees at rate of $36 for less than a $5 charge. I've literally paid almost $400 in overdraft fees in one month because of the snowball effect because of scheduled payments that I was not able to reset after the first of the fees sucked up my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2cbb347717d24b3299de6817b15982d0
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{"chroma:document": "US Bank's systems & processes are the most archaic of any institution I've ever banked with. They have tons of processes in place to ostensibly protect you, the consumer, but providing verification to get through those processes requires jumping through hoop after hoop. On top of that their portals for bank, mortgage, & credit card are all disconnected and often down or outright buggy preventing login in the first place. This bank is decades behind other large banks when it comes to online accessibility and ease of use, stay away unless you enjoy spending time waiting in long lines at physical branches to get anything done."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 624fe8a3cbe341489c7c257d164d8a15
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{"chroma:document": "20 yrs maintaining automated payments for 3 cc. Notified them of hardships due to COVID19. Put a \"code\" to guard my credit in my acct. They assessed 2 late fees and reported it to the credit bureau; even after paying the full amount on my credit cards. Unconsidered & dishonest bank. I closed all 3 cc accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b3c7de76f09845eda777080daf7d311c
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{"chroma:document": "I am a victim of a scam. Right before Christmas my identity has been stolen. I have been seeking a job and accepted a job offer. I was sent a w-4 letter. Everything is virtual now so I assumed my 3 hour interview was a normal process. They took everything from me and left me with nothing. Heading straight to the bank to prevent further damage the teller's response was \u201cthere\u2019s not much we can do\u201d. Had he actually listened to my situation he could have froze my account and saved my funds. Customer service and fraud department can\u2019t do anything either- I\u2019ve been banking with this bank for 12 years and have never even asked for an overdraft fee waived or asked the bank for anything, really. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c108af086cea416f899f21276f476b0b
encoding: FLOAT32
metadata:
{"chroma:document": "Worst customer service ever. I\u2019m incurring high interest because they will not give me a phone call back to unlock my account for some stupid reason that they didn\u2019t even know about when I first called!!! I was supposed to get a phone call back from their fraud department a week ago to confirm it\u2019s me, which I still don\u2019t get why but okay, and they are not keeping their words!!! I\u2019ve called in numerous time again and again, and all they kept saying is they need to confirm it\u2019s me and that department is only an outbound and I have to wait for their call. Then CALL ALREADY!!! It\u2019s almost two weeks now that I\u2019ve been waiting!!!! And now another day is about to pass by. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e1bcb811355d4ff6b752ca7394cb4421
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve been a card holder for well over 10 years. Looking for a simple updated card replacement. When it didn\u2019t arrive I called (on-hold 15 minutes) was told to give it another week. I waited 8 days and called again. This time I was on-hold for 65 MINUTES, only to be told that they have high volume of customer requests and to give it another 15 days. That is 25 DAYS just to get a replacement card because they\u2019re busy. Not friendly on the call. A case of a bank so large that they have lost touch with their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2728f68b8b1e4a299daf685d36f97937
encoding: FLOAT32
metadata:
{"chroma:document": "Beware of this criminal organization because they don't hesitate to steal your money by delaying payments that they say are paid but can take days longer to receive or send funds.. They are known for strong arming their customers which is a fact but at least they don't bust your knee caps, they get very close at times.. Their lending practices are crooked and they don't hesitate to destroy you into foreclosure if you have any equity.. They need to be investigated.."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d22856b6477e464a89b1fc5b2d07cb83
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{"chroma:document": "I just went through a nightmare. An online purchase generated a fraud text, I hit the number one and that should have cleared. It didn\u2019t. Several calls later finally at 1AM! A sorry excuse of an agent smugly said the card was now fine. It wasn\u2019t. I try to use at 4:30 am as she instructed and no go. Hour and a half later more on hold time. I find out the hideous woman deactivated my card. Probably lost my opportunity at an amazing flight seat sale thanks to her. Also, the bank leads you to believe by keeping you on hold forever that the department is open! It isn\u2019t. I was told it opened at 5AM. Yet how did I speak to the monster agent at 1AM. This bank is a mess. Hire some people to answer the phones! Disgusting bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8922ca73ae6c476986d579e26797b6b5
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{"chroma:document": "Updated on 12/05/2020: Update on our US bank issue. I sent emails to several people advocates that maybe can help this issue to be resolved. It's Christmas and the money is in the bank. We are trying to be jolly but it's almost impossible to be. Well he called them yesterday to see if any progress on his account. Once again someone on the offline team wants a selfie and another copy of his ID. Seriously US Bank? Are these people allowed to continue to destroy people already down and at their low already. This is people's lives. You are not doing your job and we deserve better. Why does the Federal Government give contracts like this one to obviously not competent individuals who can't get a paper someone sends to proper people or areas it needs to go to."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5aeb9c59469041b0b685989a236ccc91
encoding: FLOAT32
metadata:
{"chroma:document": "There is no way to fully and properly describe how pathetic and useless the customer service division is at US Bank. Let me preface this by saying that the incident I am going to describe is NOT an isolated issue. I have had variations of the same exact problem no less than five times in as many months (which begs the question, why have I continued to bank with them? Rest assured--I am cancelling my account ASAP!) Essentially, I found myself in a bind and was unable to get to a physical branch location on a Friday afternoon. A particularly time-sensitive bill needed to be paid and necessitated a check deposit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 12749e8ee6884239b4ae586e88103af1
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible in every way. They do not track promotions at all. I opened an account only because of a promotion. I met all the criteria for the promotion. I never received the promotion. I've called 3 different times talking to more than 6 different people and wasting over 2 hours of my time on the worst customer service ever. They aren't even capable of transferring callers to the correct department. I'm dropping all my US Bank accounts including my mortgage."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dfc6fc90707b4ca9bba19d48d475d33c
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{"chroma:document": "As a POA for my 90+-year-old elderly mother, I was in charge of handling her financial affairs. When I brought them my POA paperwork, they reviewed my mother's account and filed a financial elder abuse claim with Adult Protective Services. I had to prove my innocence by showing them the Amazon charges were for adult diapers and other supplies solely for my mother."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c2a4d1a3959340099bd8a15b315a3d4b
encoding: FLOAT32
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{"chroma:document": "Hold times are completely ridiculous. When you do get to speak to someone they give you the wrong information. I have faxed my personal information to them more than twice and just to hear them tell me \"I don't know who gave you that fax number but it is the wrong number\" and they just don't care. It's like it's no BIG deal to them.... They have supervisors that might as well be customer service 'cause they can't and won't do anything either to help you!!! It took me almost 3 months to get my maiden name changed to my married name, and faxing again personal information. At least 6 times I had to fax my personal information. Shame on whoever owns this business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 627c797c7e4b415c895a14bb03bbe4d3
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{"chroma:document": "I decided to refinance my mortgage with U.S. Bank since I already had a checking account open with them. I have perfect credit, great debt ratio, no needed appraisal and had all my documents in order. The process took 110 days from application to closing!!! My loan processor would not return emails or calls and would send me an update every 3 weeks. Her emails were shockingly unprofessional. She actually didn't know how to spell the word \"Refinance\" and had 11 misspelled words in a short paragraph. All her emails would start with \"I AM WORKING BUT NOT AVAILABLE\" in bold caps. After 60 days of this craziness, I decided to call customer service to voice my concerns.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ad3efcf134346148138ded858527f26
encoding: FLOAT32
metadata:
{"chroma:document": "For years I have always paid my bill on the same day. All of a sudden they have charged me late fees. I called and told the person that I always pay my bill on the same day every month, so how come, all of a sudden, I am late. He had no explanation and was very rude. I may just quit paying."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fec3ff42b87d4f54a18212c5c6e12fb3
encoding: FLOAT32
metadata:
{"chroma:document": "Given misinformation numerous times. Ridiculous wait times on phone each time, no return calls as promised as well as condescending attitude from management. I would not recommend this bank to anyone. When my primary bank called them, they refused to verify funds from one of their own cashier's checks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 84a70b9d52d847cab0ec85a0ac7afd77
encoding: FLOAT32
metadata:
{"chroma:document": "Receiving unemployment via the debit card sent out through US Bank Reliacard has been single handedly the worst customer service I have ever experienced in my life to date. The process itself has been strung out over two months. (Keep in mind, these funds are to meet emergency bills such as rent and groceries. By the time anyone actually receives their assistance they are far too late to even help meet basic needs.)"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d5fbaf5135b9459b90a01b4ed01e8236
encoding: FLOAT32
metadata:
{"chroma:document": "My reward cards did not work. I called numerous times waiting up to 4 hours on hold with no response. My cards expired and I lost several hundred dollars. I am still trying to contact them to see what might be done and eventually give up after waiting over an hour on hold."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45d8d036dd1749f5bd3fd4912fdb6588
encoding: FLOAT32
metadata:
{"chroma:document": "Cancelled request for a service within days and requested a refund since no work was done by them. After multiple calls and promises no one ever contacted me with a yes or no. Kept calling and spending hours on phone. No communication at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 905da3afb3ea48b1a7a89af4c25a1b35
encoding: FLOAT32
metadata:
{"chroma:document": "Used to be a good bank till pandemic. Now their main goal is to find any way to charge fees, fees, fees, fees for everything even if you post date a check... They're no longer for the customer service. They allow other companies to come in and rob you.... They're all about how to rip off the American people too."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0f42a7b83da542c997e4309fc1cdd199
encoding: FLOAT32
metadata:
{"chroma:document": "I literally survive off of my unemployment. I have a U.S. Bank ReliaCard which I lost the end of August. I got placed on restrictions. I sent in all necessary documentation. Restrictions were to be lifted on the 15th of September. They were for a couple of minutes then put right back on my card. I've never been able to set up a pin for my new card nor have I been able to use it. I contacted Job and Family Services. They said they have nothing to do with me not being able to access my funds because they keep depositing my money onto the card and that it's up to US Bank to release my funds. I've talked to multiple supervisors, multiple Tier 1 and tier 2, multiple customer service Representatives."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff4ac3b357034708869faa00c2306c91
encoding: FLOAT32
metadata:
{"chroma:document": "Hello my name is David and I'm from Portland, Oregon. I am currently out of work due to Covid 19 and was approved for unemployment. It has been a nightmare dealing with them to say the least. So they partnered up with U.S. Bank to send you a pre paid debit card with all your state benefits on it. So first they told me the 3rd of September then it was the 18th and now I just checked their website and it says they sent the card on the 8th and it says if I haven't received it yet that it should show up in 2 or 3 days. I don't know of anywhere it takes that long to receive something in the mail from. This is ridiculous, I have gotten a bunch of different answers from people and I still don't have a card and have not received any of the funds owed to me, I have bills due and I feel absolutely helpless in this situation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 00585837e47b4d19b08998cf395e5e24
encoding: FLOAT32
metadata:
{"chroma:document": "Terrible service at branches, most recently at Ogden Ave location in Lisle, IL but standards are poor throughout local area. Today, 20 minutes waiting in drive-up line to get a single check cashed, which is typical. The teller Karna was only good at offering the excuse they are \"busy on Saturday.\" The branch manager does not even bother to show up on weekends. The closest alternative branch on this street is in the next suburb. For over six months since the pandemic started, that facility has been closed, despite it being a new location that was just opened within the last couple of years or so."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a9ca7e95f8a040e59640aea9f1458cb5
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank offers no way to add a spouse as a secondary card holder or joint account owner during the signup process. Yes, seriously, in 2020 they are incapable of this. They require a printed and mailed form after account opening to accomplish this basic and common setup. Upon going through the luddite extra steps of mailing a second form days after opening the account online, we found that they perform a second credit inquiry against the account used for the already successfully opened account. After waiting on hold for over 30 minutes for an explanation of why they had to do this, they claim it is impossible to add my spouse without checking my credit (not hers) again, because \"COMPLIANCE.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42a9f0c1f26f43228f4730f4f3fecd13
encoding: FLOAT32
metadata:
{"chroma:document": "We attempted to refinance our house using US Bank. Despite having enough savings to purchase the house outright, they spent over three months requesting documents, credit reports, and more even though my credit score is over 850. The process was incredibly time consuming and invasive. In contrast, when we pursued a loan with JP Morgan, it was an effortless, concierge experience. Ultimately, we had to terminate the loan process with US Bank because it took up too much time and there was no end in sight. You may gain a few bps by obtaining a loan from US Bank but any gain will be offset by the time they chew up and the stress they create. Their process is incredibly adversarial as well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e62706023c24bec906c986394f01339
encoding: FLOAT32
metadata:
{"chroma:document": "At the start US Bank has been not a problem at all. Then Covid happened, lost my job and was financially hit hard. I was hovering near zero always and found out my \u201coverdraft protection\u201d is only if I\u2019m making purchases not for things like large bills. I\u2019ve been hit with over $500 overdraft fees this year. I luckily got 7 of them reversed after balling my eyes out to one of their managers after talking to a different manager and banker who were heartless people. The manager who reversed some of them actually 100% was the best and understood the hardships many of us are facing. That\u2019s only rare for US Bank and they only care about one thing your MONEY. Not you or your hardships. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0c26426251d340ee9c79b7c5d69cc20e
encoding: FLOAT32
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{"chroma:document": "I spent 45 minutes on hold after being transferred to someone that was supposed to help me with the letter I received about how my credit card interest rate is going up to %21.99! I was so angry by the time someone answered and then got told it was the wrong department!! Never mind US Bank! I will never use your card or bank for anything else ever again! I have paid off my balance with them and %80 percent of my other debt and now they want to raise my interest rate? I already cut up my card! I have several %0 cards to choose from and I definitely don\u2019t need you!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7eb4638a1b564a7e846eeb20ea31c3d2
encoding: FLOAT32
metadata:
{"chroma:document": "The US Bank yearly overview of escrow for taxes and insurance is more than adequate and explains every detail. Both online and paper versions are available. US Bank loans often originate with other lenders and are transferred or sold. Happy to be with them nonetheless."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 59eb73ef28504556bee8b84580197713
encoding: FLOAT32
metadata:
{"chroma:document": "I am a make up artist one of the first jobs to be stopped due to Covid. I have emailed and called up as it says on their web site. \u201cCovid has affected millions we are here to help.\u201d LOL I EMAILED, I CALLED. I told them \"I want to pay my bill.\" I want to do the right thing but although you gave me a 3mth pass they now whacked on the interest and I am back to square one and I was still making payments when I didn\u2019t have too!!! I asked for a lower interest temporary or anything to HELP ME. I can not work. Not my fault."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 41e099fda0ac4fb88dd52f8d2010d2b0
encoding: FLOAT32
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{"chroma:document": "First of all, \"I don't have the authority but I can talk to my manager\" employees make promises they can't keep. My husband Zelle paid me money for a move across the state, renting trailers, gas, etc, because he didn't have his wallet. We both have US Bank accounts. He sent me the money through Zelle and received an email that it had been deposited, this was a Friday early morning. The teller told us that it should clear by end of day so we went on with our move. Rented the trailer, got gas, back and forth all weekend, only to have it not clear until Monday morning, and the bank charged me numerous overdraft fees. Even after the teller told us they should not charge any, based on the situation, even after calling and speaking with managers, US Bank made over $600 in fees, because every day since they keep signing my account another $36 x at least 2. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f99efe5d8cdb4ba799222c78a53e4871
encoding: FLOAT32
metadata:
{"chroma:document": "Absurdly long call wait times. I called to request a replacement card for a lost one. They say 7-10 business days, I waited for 4 weeks. I called to request a second one and after 3 weeks it has still not arrived. Called a 3rd time and was on hold for over 2 hours before being dropped from their call system. Absolutely unacceptable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3255728cbaa840c799c4dfe7a9b45195
encoding: FLOAT32
metadata:
{"chroma:document": "In my 20+ years as a business owner, I have never dealt with a more Uninformed, unavailable, unreliable, and truly incapable of service bank. If you do six or seven figure transactions or Int\u2019l biz, avoid this bank and avoid losing your sanity."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 181f6cb991f14e17b3b8ee6c7825c056
encoding: FLOAT32
metadata:
{"chroma:document": "I am just a number. They make no attempt to know me or my family or our situation. No encouragement to refinace at a lower rate and completely shut down when we tried. Wouldn't even consider it. Would have to go to a different lender which would increase the costs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f9039c697caa42578fbc11a44f1b994a
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank has given myself a reasonable interest rate. I am able to make extra payments without a penalty. Customer service is ready to answer any question I may have, and explains things simply so I can understand."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81cfa008e012412ea8c6e62b67db9c99
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank does not work with you if you are struggling to make payments. They also send out a statement with a late fee if you don't pay exactly on the first. The late fee is waived if you pay with the grace period, but they still send out a statement. They also constantly send letters out to renew insurance each year, which it seems they would just have on record because mine is through a condo association. Overall, not impressed. I did a refinance a few years ago and looking to do that again with a different bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a7b7c3c8860b40dc89198ff601218f61
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{"chroma:document": "If I could give zero stars I would. Loan agent and processor ghosted me the week before close. They delayed my closing twice and then came back and told me I can't use funds from an investment account as a source of funds for a down payment. No problems with the ability to pay the loan, they had issues with me not having the full down payment coming from a personal account. Did I mention that they requested said bank statements 4 times and had known that is where the funds were coming from 4 months prior when I started the pre approval process? Loan agent claims he didn't know, processor claims its all the underwriters fault. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d86deb9078144c4fa9d6f94b933dcb6b
encoding: FLOAT32
metadata:
{"chroma:document": "Very personal treatment. They know me by name. Always ready to help. Reward program is real without hassle. Deposits are processed efficiently and quickly. Provide free checks and waive monthly fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: edcea0106d67469baeb93423ba65b7cd
encoding: FLOAT32
metadata:
{"chroma:document": "I have been at this bank for 6 years and I have always had great customer service. We now use the online banking the most. I have worked at banks and know that this bank provides good services and good fee prices."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ec040506d97341de83424350e8998f01
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank has been our bank for over 25 years. Any time there's been any discrepancy-they make good for it. I really only remember ONE time-other than that they've been amazing with their statements, the website, the people that work there. There are many US Banks all over the country when we travel-we're Military for over 37 years so we've been everywhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: be9d884ca425479e846128d6139772fd
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metadata:
{"chroma:document": "We had accounts with US Bank for many years now. The fact that has the largest number of locations in the region makes it an easy choice. Though we understand the e-banking and virtual presence trend with many banks, we still like to have that \"human touch\" available when in need."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d3513d2516264a7598f7a6cf315fe5bb
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metadata:
{"chroma:document": "I've been a U.S. Bank customer for about two years, and their service has been exemplary. The branch I frequent (Century City) has some of the best tellers in the history of financial institutions (especially Christina). I'm well pleased and have no complaints thus far."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 62d0f541a32240eeb60da1d4b1c4f237
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{"chroma:document": "US Bank Customer Service and their website needs work. I did not realized that the Bill pay and Mortgage online payment were separate. I enrolled in auto pay for my mortgage payment. I didn't know that if I paid the mortgage before the due date, the auto pay will continue. I was charge overdraft pay for insufficient fund because my fund went to the mortgage acct. Customer Service & Mortgage was not knowledgeable in helping resolved my issue. I called multiple times and I was bounce around between customer Service and Mortgage Dept. It was a very frustrating problem. I plan to change bank after the COVID issue is resolved."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f7e0afc9030f4e08a8c05bf35085fa17
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{"chroma:document": "I love the bank on 21st St in Topeka. They go out of their way to help customers. I'm elderly (ugh), and when the drive-thru lanes were backed up during the virus mess, someone came out of the office and took the banking needs from us, ran back inside with them, returned, and told us how to get out of the line. Great experience."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5a8a4f6f0994b0f869cd037bde1fb3a
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metadata:
{"chroma:document": "When I need to talk to person I can. That's important to me not to have a hard time getting to a live person. The time I needed to talk to a person I did and got the issue resolved. I had a fraud issue and they still contact me to let me know they are working on it. I appreciate the information."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef1656c2261b44139d79ffd3aa706e47
encoding: FLOAT32
metadata:
{"chroma:document": "To date we have used US Bank for a home mortgage, home equity, checking, savings, credit and debit accounts as well as CD purchases. We have a personal advisor who helps us make important decisions when we need to make changes and have used US Bank for many, many years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6493e3ca23d84c67abcf1759bf753cd4
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank has a good online setup that is easy to access and understand. However there is a lack of physical branch locations. The online bill pay is average. They offer a good credit line as well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d99735349bdc4c12a4170af7fb2e462a
encoding: FLOAT32
metadata:
{"chroma:document": "I never really trusted banks after a CSR working for a large, very well-known bank forged a check and drained my account. It was decades before I broke down and opened a checking account - out of necessity after my mother passed and I came into a little bit of money. I chose US Bank on the recommendation from a family member who had accounts with them for years already. Not only was I pleased with the account options I had to choose from, the customer service support is outstanding. Our CSR went above and beyond my expectations and that my friends is what makes me stay with any company. Personalized customer care from a human being in this digital world we live in is always a relief and comfort to me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 374859597b524f17b8e8b587bbc78961
encoding: FLOAT32
metadata:
{"chroma:document": "My experiences have always been pleasant and satisfying. I have always been pleased with the vert cordiality in which US BANK personnel interacts with people in general. I HAVE great faith in the US Bank during these challenging, uncertain times, and strange times. I EVEN depend on US BANK even more from day to day, I am motivated in feeling more secure and calm because of the loyalty of US BANK CLERKS who are professionally well trained."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e5a80f8ceb684af4baf7ae446a2d0d43
encoding: FLOAT32
metadata:
{"chroma:document": "I explicitly opted out of overdraft protection during signup. Apparently, they approve ACH and other transactions and overdraft the account anyway in order to collect fees. If you aren't able to correct it within 7 calendar days, they'll double the fees on you. And if like me, you use a VoIP carrier, you won't get any notifications on your phone about any of it because the US bank app will not install on any phone with a VoIP carrier like Google Voice, Republic Wireless, etc. Seriously, it's 2020. Go find a decent online bank that doesn't do this nonsense. Even if you have to pay a couple bucks to deposit cash, it'll be much less than the $ you'll get in fees at US Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42540decd3024e16bdccbb548130746d
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank is a little quirky with their CC I have of theirs. I wouldn\u2019t say it\u2019s a bad experience, though. US Bank lets me choose my rewards every quarter, which is great! I just don\u2019t like the way I have to do it because it\u2019s through another website instead of my regular credit card login account. The choices are split up in an unclear way as well that makes it hard to managed every quarter. I like their online management tool because it\u2019s clear on most of what I need to do on it. However, it is not sleek and sometimes tricky to figure where to I need to go to resolve my concern."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a3f450a281b642e1b3ff228d5693d474
encoding: FLOAT32
metadata:
{"chroma:document": "They have always been there to help me whether it is our home equity loan or with just a question about my accounts. All personnel welcome me. Rates on loans are comparable to every other bank. They have an 800 number to answer any questions during this pandemic."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Customer service was excellent prior to Covid19 as all bankers and services were professional, polite, and efficient. Since banks are closed their services remain effective and efficient through online and drive-thru banking services."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 706ca40f91f64f7f807dcb6a624f067e
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{"chroma:document": "We have been long-time customers of US Bank and they have always given us first-rate, first-class service. Even though we live out of their banking market they are just a phone call away. Once purchased a new car out of state and the dealer called US Bank to see if the check was any good. USB's response was that any check I write is good! Deal closed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "The US Bank has good customer service and if you bank with them on a regular basis the perks are good, the manager at the branch tries to go the extra mile, when looking for a loan or cashing international money,"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 67bf8466af6b4bde8833804db219ae60
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{"chroma:document": "Great online customer service. Fraud services have helped me consistently each month for the last four or five fraud problems. US Bank is a good bank with individuals who care. I feel they can be trusted."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "No matter what problem, they are quick to help solve my problem. Always friendly and thoughtful. If they don't know the answer, which has never happened, they will work to find the solution. Love the online banking features."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "We were approved for a loan to pay off our Hyundai Finance lease, but Hyundai Finance lost our paperwork, then wrote off the car. Months later, we applied for a small loan, and were denied by this bank, even though they had direct knowledge of the mistake by Hyundai Finance. I wrote the CEO of U.S. BANK, told him the ONLY blight on our credit was Hyundai Finance, and he had a lackey contact me to say, that they knew the mistake was Hyundai Finance's error, but couldn't override the credit issue, because the law said the had to go by the credit bureau's records, not their own. A big fat lie!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I've had accounts with US Bank for close to 30 years and have never had any kind of issue with them. Branches are close by and convenient. I really like the Internet banking feature as it's convenient and saves on stamps!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 10c0724ce31f4fcd90f9c89b0acb49e9
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{"chroma:document": "Closed my account after I concerned with fraud dept these were not my deposit! I have direct deposit with my employer! They refused to answer! Left several messages no response from fraud dept! Very rude! US Bank will not open new account because of this!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 52f96e9691ba449bbf4a4f9ddddd3282
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{"chroma:document": "I have been with US Bank for going on 2 yrs maybe 3. From day one the moment I opened it was horrible. I put in money when I opened. Went to make a payment that day and my account was frozen. I called. They said I had to go back to the bank and unfreeze the account. Then I'm having issues with the app I was recommended to download to look at my available balance. Always an issue or discrepancy. I would be charged for overdraft fees when I never was in a neg even the day before and they would say it was posted at this time. I have a saving that had money and if I seen I was in the neg don't you think a logical person would transfer their money from the saving to the checking? I have money. Why wouldn't I do that if I seen I was neg. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f241d81b057c4c7bb370bc40f55849f1
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{"chroma:document": "I am/WAS a multiple account holder with US Bank - 2 checking accounts, 1-money market account, 1-credit card account, potential home mortgage account, 1-daughter checking account, 1-daughter savings account & 1-daughter credit card account. My problems have been mounting with US Bank: bad customer service, ridiculously long funds-holds on deposits, etc., etc. But recently I withdrew some money out of my money market account. US Bank wanted to know why I withdrew the money and I basically told them it was none of their business by saying the reason was personal. I guess they didn't like that answer so they closed all of my bank accounts and, in what I can only assume was just US Bank management being spiteful, they also closed my daughters account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e052a3d06d9b45cbbcb18c19029c8470
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{"chroma:document": "I have my mortgage with US Bank, as it was auctioned by my first lender, so it wasn't my decision to deal with them. Due to the low interest rates, I got contact from a dozen of firms to start the refinance process, unfortunately I choose to go with US Bank, that was the worse decision that I have made. The process was full of mistakes, inaccurate information, and false promises. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e5998e7e7b314d6cac014184b644a6fa
encoding: FLOAT32
metadata:
{"chroma:document": "Traded my leased car in April 24, 2000. US Bank and Honda dealer agreed on payoff but US Bank never processed check. US Bank then withdrew an extra payment from my account. It took until the end of May to satisfy US Bank after three payoff checks from Honda. Out of my extra payment US Bank withdrew, US Bank kept approximately $100 of my unauthorized payment for their trouble. After numerous calls and promises of callbacks, a rep for US Bank acknowledged shorting me the funds but could not explain why but they were sorry. This is from a customer since 1992."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fd5f8168a99c48628fa2b957b937e9cc
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{"chroma:document": "I have a very high credit score (had?) The first time I set up auto pay They called me on the due date and emailed me. I paid right away and asked to have the account information fixed as they said it was a system issue. Fast forward to June 1st. No email. No snail mail. No text. Just a vague 1800 started calling last week with with no voice mail with google saying possible spam number. I google it today, find out it's US bank, call them to find out I am 32 days past due on a balance when the money has just been sitting there for them to take."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7541e360694b4a42a13c70be60e73494
encoding: FLOAT32
metadata:
{"chroma:document": "Turn and run from these people. They have class action suits against them. They are extremely deceptive. They try to trick you into paying higher interest rates and their systems are not current. They don't show charges on your bill that were made weeks prior then suddenly those charges show on your bill. I had a charge on my account that showed the refund of the item before it showed the charge and the item was purchased over two weeks ago. US Bank claims that's normal. I've never seen a credit card company do that before. The representative and managers come back with snarky, defensive comments to the customer when they are called out on their unethical practices and try to blame the vendors claiming that they aren't asking for the money in a timely manner. Right. If you look up US Bank class action suits, they have class action claims out there against them. Just turn and run. They are unethical."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4f9110c431a94472bb933f0d6683dfba
encoding: FLOAT32
metadata:
{"chroma:document": "I don't know where start, internet site is horrible, you just activate the card and then system doesn't allow you to register yourself so you look for help. Contact us with no email, chat option, no phone connection and the page stay on one unresponsive after that. Well, you check, back of the card, phone number and you call, first message is \"we have an extremely amount of phone calls, somebody will answer you soon\", 1 hour later nobody, still the music. Was morning, called afternoon... same, next day same and so on. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 12657e12eb0e4ac1ad17cb9ea4635e6c
encoding: FLOAT32
metadata:
{"chroma:document": "We have been customers of US Bank since 1987. Their TV and Internet commercials state that they take care of their members first. However, when we needed them most they were not there for us. US Bank took almost 90 days instead of the required 30 to 45 days to resolve a debit card dispute. And, every time we contacted Customer Service we were told something different. I would recommend that you not use US Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6b513431a3b84b4d9c46f885c2110ee6
encoding: FLOAT32
metadata:
{"chroma:document": "This is the second time I\u2019ve been charged an overdraft fee because I was told the mobile app isn\u2019t accurate. I was told I needed to log in a certain way to see what the representative sees. It seems like they're taking advantage of people in there time of need. I have banked with this bank for over 10 years and never had a problem until two months ago."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e9a7aa968ba94aab8b34f012bf0a3812
encoding: FLOAT32
metadata:
{"chroma:document": "I just signed up for a new card a few weeks ago and based on my experience so far, I can't recommend US Bank and don't plan to stay with them long. First, the process is incredibly slow - it has been about two weeks since I applied, and ten days since I was approved, and I have still yet to receive my actual card. Furthermore, though they told me my credit score came up over 800, they approved me for the lowest credit limit I have ever been approved for in 25 years of using credit cards. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb06b35dc2f14f23a3d124c8ab0f96b8
encoding: FLOAT32
metadata:
{"chroma:document": "I've had a US Bank account since I was a teen and our first issue was when I was given full access at 18. They would not allow us to open a student checking, claiming my ID was not \"able to be verified.\" None of it made sense, but we were able to open it after speaking to a branch manager. I've had 4 different debit cards since 2015 and the issue has never been resolved simply. I've had to file fraud reports myself, as US Bank never seems to monitor close enough for THEM to catch the fraud. I've had my card declined and locked from making standard purchases I make regularly. There doesn't seem to be any rhyme or reason to the card being locked out. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eb09230bee014375a07b1bbb1784cafc
encoding: FLOAT32
metadata:
{"chroma:document": "Trying to understand why it takes longer than two weeks to process a deposit from my employer to my card, and why the ball was dropped on providing the correct information to the customer which put me behind."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 21acbc7248b2450b8e083e5549ed9029
encoding: FLOAT32
metadata:
{"chroma:document": "I would rate no stars but couldn't do that, they cashed several checks for my payments - never late - then said it was in a \"suspense\" account. The suspense account kept losing money even though I kept adding to so to take it out of suspension all and all I've paid 4 months of late fees plus the $20 they said was what was missing to put it into suspend in the first place. Today I was sent a bill saying I owed late fees of dollar amounts already paid, when it wasn't late to begin with. So basically they want me to pay double late fees of 4 months when I was only 20 dollars difference in the first place. THEY ARE THIEVES... DO NOT USE THEM!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0454f8fec1c04b8c9770ba50fc4ea1a2
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{"chroma:document": "My job was forced to close on March 16, since then Texas Workforce Commission has finally processed me, only problem: the card never came in the mail. TWC tells me I have to contact US Bank to reissue the card but no matter what time I call (3 am or 3 pm) or how many times I call (one day I tried 600 times, I was actually going for 500 but really what better with my time do I actually have?) I have been out of work for two months. My phone is shut off, I have no money at all, the bills keep coming, I face eviction next month.. And I have almost no food left. I'm 35, I have always provided for myself, I can't even begin to express how humiliating this has been and them never answering the phone makes it even worse."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2adf69690b6844e4b14ced634672579d
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{"chroma:document": "I was laid off due to covid 19 on march 23. Applied for unemployment. Was assure bank card would come.. 3 weeks later after hindered calls to us bank. I was told my funds were loaded onto an expired card from 5 yrs ago.. Date expired on card years ago.. Was told I would need a new card but I have to wait a week because they had an old address. They didnt get any information on where to send the card.."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2fa180702e374e43a38256f6723cc5d1
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{"chroma:document": "I've had the misfortune of having what should have been an easy Credit Card Transaction turn into a NIGHTMARE. Being told 2 times in 24 to 48 hrs the fraud team would call me back and no response. I've been forced to reach out to the social media twitter team just to voice my feelings of being abandoned. I've been told the fraud team would reach out to me and then a superior would reach out to me, in both instances no calls after 24 to 48 hrs past. The response time is atrocious and close to being inept. It does not help either that their main way of confirming if you are the real account holder is by text and somehow their system internally determines YOUR CELL phone is suddenly a LAND LINE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5838e67d044a4873849367300b4c5050
encoding: FLOAT32
metadata:
{"chroma:document": "Customer service rude. Never help with anything. I have some overcharge fees for purchases. I deposit money the same day. Never remove my charges. 36$ of 11. Not helping for small businesses of those hard times."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eb255e3a7bc945c9827786fa3701f628
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metadata:
{"chroma:document": "With thousands of small businesses applying for the PPP loan it was great to know that US Bank was working 24/7 to help us out. US Bank - Temecula Parkway Branch, Angie ** was constantly following up with me to ensure all my questions are answered if I had any. Once the Sba approved our loan it took them only two days to finalize our documents and once I signed the paperwork US Bank dispersed the much needed money in our accounts within hours. We are so thankful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 291d16eab8d3424185ef97fd56eabbb5
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{"chroma:document": "Last year I took out a construction loan for a project for my house. We were bounced around to more people than I could count. Their defined deliverables constantly changed throughout the process. The timeline to close the loan was more than 5 times what was originally discussed. Delayed construction multiple times. We were buttoned up and provided everything needed promptly. Terms of the loan changed at the 11th hour. Higher out of pocket, higher interest rate, and lower total funds available. Terrible experience. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b6f504ddf744599abcd23c2ca046ebc
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{"chroma:document": "In 2016 I closed a bank account at US bank. They were very reluctant to close it. Some of the charges were written off due to banking error. The credit card was paid in full and closed. Now a the present time, I have moved and I'm buying a home. I've applied for a bank account in my new city and have been denied. I just became aware that US Bank sent a report to Chex Systems which stated that I mismanaged my bank account. I've never have received any notice about an outstanding balance. It was never reported on my credit reports. They dropped my FISA score and they will provide with any accounting for it. I feel like I'm being extorted into paying off some phantom amount. I asked a rep at Chex Systems that I needed a guarantee in writing before I would consider paying off a phantom amount $281.00. He rudely informed me that I would have to take it up with US Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 880f6d6346034740b9bc6f1847e6190f
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{"chroma:document": "US Bank home equity line. I have home equity line with 0 balance. I don\u2019t even use this account for this account. US Bank took home insurance for my house without informing me. I got a mail telling me I own them $380.62. I called them. They have no information when this insurance was purchase, what is my policy number, who is insurer. No information."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ab0c3c877c2742cf8de07b0f581086a8
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank does not allow you to register your card! Then when you give up after multiple times, you call! But they don\u2019t answer! No message! No operator! No one or anything! YOU CAN NOT ACCESS YOUR MONEY! It\u2019s a rip off!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9365d771cbc9447090a24ea29533f138
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metadata:
{"chroma:document": "After my mother's death, USBank asked for documentation that was not required by law in order to redeem the Reward Dollars Available. This is not legal or ethical - these reward dollars were earned by my mother and owed to the heirs. Each time I called in order to get a status update, I was told that an additional document was required."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4663c16e9a64456aa3a1c17f0d7e3c94
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metadata:
{"chroma:document": "I purchase my own Flood Insurance through my Homeowners Association but every year despite hours and hours of efforts by myself and my insurance agency US Bank will still purchase Flood for me and add approximately $1500 to my escrow until I can get it removed. They have even kept money for greater than 1 year several years ago while I was trying to work out the issue. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d82acebbea648d0b8a913b79d1acba0
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metadata:
{"chroma:document": "US Bank Reliacard is a sham, we probably pay millions in tax dollars. Glad I only lost $800 of my UI pay through them... I have called a few times, spent 10 hours on hold they never answer, I have been on hold since YESTERDAY trying to get through. Last call I waited two hours, they said the system was down, I should call back in an hour. Constantly get disconnected while waiting. Their hold line has no music so you don't even know you're on hold. US Bank will not help with issues related to Reliacard accounts (unemployment) even though they underwrite it. So good luck if you need any help. I will never use US Bank for ANY services."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8c6be473c3b8458084ad2ec7925ed806
encoding: FLOAT32
metadata:
{"chroma:document": "Points expire. They don't back up their rewards certificates. Customer service was completely useless. They didn't really seem to care that I wanted to cancel after being a cardholder since it was a Delta Airlines card several years earlier. So I cancelled."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b01fd6a738f4970adefde5bfe4d94d3
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metadata:
{"chroma:document": "I fell behind on my mortgage a few years back and when I had all the money together (3 months) I offered to pay everything in one lump sum and they said it was too late and would not take payment. After some time went by trying to negotiate they started foreclosure proceeding and I was forced to file for bankruptcy in order to save my home."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4128cb0fda284dfbb14ab687abab2b29
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metadata:
{"chroma:document": "Coronavirus. I\u2019m a disabled veteran and called US Bank to see if they would/could do something in these trying times. When other mortgage companies are agreeing to deferments, us bank will only do a forbearance. Really?! That does nothing for no one. Having to pay the money back at the end of the 90 days helps no one. Bailed out by our government and our tax money, but can\u2019t help us out in times of need! I will refi with another company ASAP!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f746070bb6054e828dde91ef10f77a2d
encoding: FLOAT32
metadata:
{"chroma:document": "Somehow a credit card was issued and activated even though we never applied for it. I called the fraud department to make them aware of the fraudulently issued card. However, since I have no relationship with US Bank, I am not willing to give them any additional personal information than what they may already know. The first time I called (I was transferred to a 3rd person to get to the \"right\" person), we were at an impasse so the call ended. I decided I wanted to try again. This time, I was transferred to a 5th person to get to the \"right\" person. We got past the fact I did not want to provide additional information, but I wanted the person to deal with me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: efd45a041fe0422c9a1adfd18d722f2b
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank, Where is your heart? The world is in an unstable state and families are stressed over their own personal situations. Almost every company under the heavens has reached out and provided/offered deferral options to its loan customers. After a 3 hours wait phone call, I was notified that all you could offer us was a forbearance option up to 6 months. The operator explained the full payment would then be expected at that time. If we dont have the money now, how in the world are you thinking we could come up with the 6 full payments. Im very disappointed in your company, and will be seeking a new mortgage lender once I get on my feet after losing my job due to COVID 19. Be ashamed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1354786fb6f044878640a8475e875711
encoding: FLOAT32
metadata:
{"chroma:document": "I have used this bank for 15 years. I've never had an account problem. I've had savings, checking, mortgage and car loans with them. They are easy to talk with. You can chat online or call. They have great service. I just wish they were in Texas, as I moved here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c374a9cf42d94b71b1d232df0afda841
encoding: FLOAT32
metadata:
{"chroma:document": "They would rather lose a customer after at least 10 years over a 100.00. I tried to work it out with them but they insist that they will not help out and remove the fee they put on my checking account. I guess I close my accounts and move on."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da7b1d5a953641bfbc2969906caca6e4
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{"chroma:document": "****NEVER TRANSACT WITH US BANK FOR LEASING A VEHICLE**** The worst bank to transact with for buying out the lease of vehicle. I got into a lease agreement for my Ford F150 in 2017 with US bank. I made all the payments and the lease ended in Jan 2020. After that I purchased the truck from them. I applied for an auto loan to my credit union and they sent the check to US Bank. First US bank acknowledged that they received the check and everything is good. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 21b130c3051b406890bfecf273584793
encoding: FLOAT32
metadata:
{"chroma:document": "I got this card trying to rebuild my credit. Never miss a payment. My credit good. Went in to lower my interest. They had a deal for 2.99. They turned me down because they rather keep me at 24.99. Instead of help a loyal bank account holder. I feel they are not being like say to help their community. They are just trying to make money off of the less fortunate."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53bd68cde7384e969ba0d7b1ae104fc1
encoding: FLOAT32
metadata:
{"chroma:document": "I called US Bank back in the beginning of February 2020 for a document that would allow me to get a duplicate registration card. The bank sends a letter for the wrong car. The beginning of March 2020, I call the bank to request the same letter again. March 19th, I still don't have the letter which the bank representative stated that she would put a rush on. They have no problem cashing my check every month."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b08e9799df614deaa82e6dfada1cba80
encoding: FLOAT32
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{"chroma:document": "U.S. Bank is using the Covid-19 situation as an excuse to lure in new customers to open new accounts. I've had U.S. Bank Visa and MasterCard for over 25 years. U.S. Bank just sent me an email inviting me to discuss solutions for hardships caused by COVID-19 fallout. They offered 0% APR on a Platinum Visa (which I have) for 20 billing cycles. When I tried to use it to transfer a small balance from the MasterCard to pay it off slower and without accruing interest, it turned out to be a promotional offer available only to new accounts. To existing longtime customers? No help at all. Good time for profiteering, U.S. Bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f3ee35e334904a68bdb28043158de93d
encoding: FLOAT32
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{"chroma:document": "Returned the vehicle that I was leasing which I was appalled when I received the final bill. I was charged wear and tear on tires which were only 6 months old. They charged an exorbitant price for the wear and tear which was more than 3x the lease payment. I tried numerous times to settle a fair settlement which they refused. I would highly discourage anyone who may be considering leasing with this company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: facd70012192485380ce5d08569e9dd8
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{"chroma:document": "I had a joint account with my ex husband for 15 years. I left when we separated. 2 years later I opened up a new account and put all my money in it. Within 2 days I discovered they closed my account and would not give me a reason. I am still waiting on answers. I had no access to my money which caused me to be late on rent and other bills. I was diagnosed with influenza the same day and could not get my medicine. They informed me they would send me a cashier's check. When I verified when and where it would be sent, I discovered they had all my old address information in California on my account. I'm now in Missouri! They also sent emails to my ex husband about my new account. I was distraught and felt victimized. It's been 2 weeks and I have not received my money or any answers. I had to borrow money just to buy groceries, gas and get my medicine. I'm late on several bills. It is beyond disbelief that a bank could and would do this to someone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b36e4052699f4aeba9c767c2b246375a
encoding: FLOAT32
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{"chroma:document": "Wish I did not have a mortgage, but I have and they have been great. They are always available when I call and I have my Real Estate Taxes and my insurance escrowed with them. This was I am paying monthly instead of once a year."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bd3c943d64f4461ab2a8041e843f087b
encoding: FLOAT32
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{"chroma:document": "Wasted my time for over a week and ultimately did not solve the issue I was calling for. I had two car loans that were paid in full. One early and one on time. They sent me the loan release for one of my loans and not the other. I went to sell one of my vehicles and US Bank assured me that the would send it to me in three business days. They never sent it! When I inquired, I was given the run around.. I asked to speak to managers and the employees would not give out names of their mangers until I insisted. They had to be asked no less than six times. Ultimately after 8 days of daily follow up; Manager Nancy informed me that they would not send me my loan release paperwork. Nancy of course refused to provide her last name.. Do not ever do business with this Bank! They are an absolute horror from a customer point of view. I will be following up but wanted anyone else who was considering doing business with US Bank to seriously reconsider!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cab0618b5e6c430eb8ab02c50cb7344a
encoding: FLOAT32
metadata:
{"chroma:document": "I have nothing but great things to say about US Bank home mortgage. I am satisfied with the customer service I have received and my mortgage as a whole. I had no problems refinancing from another company in which I had an arm rate to a fixed rate with US Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2014d37af25c41f88f93a6fb75ab9be3
encoding: FLOAT32
metadata:
{"chroma:document": "Please heed my words and do not open anything with this bank or you will regret it. Here\u2019s my story and honestly told: I have two checking accounts and two credit cards with US Bank and until I made my first \u201ccheck\u201d deposit using the mobile app, I did not have any issues with them. Given I only use the checking accounts as my personal spending accounts since this bank is not local for me. My main accounts I have are elsewhere, but I wanted to test the limits of this bank since I was considering them for a prospect mortgage."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d757f0ff8e3f40b6b4d9c8a451685fa7
encoding: FLOAT32
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{"chroma:document": "Loan servicers Litton Loan, Ocwen, and now PHH have serviced my mortgage for years. US Bank holds the mortgage. None of the above can explain a $72,513 addition to my mortgage calling it a \"Deferred Principal Balance\". Been trying for over 8 years now to get an explanation... NOTHING!! After paying on this place for 24 years on a $95K original balance, they have me owing $159K, obviously this doesn't make sense!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 11452c5b6e904e609c08e8188aa28f48
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve been banking corporate and private for over 6 years with this awesome bank: US Bank!! Amazing services, the best customer service and I\u2019ve had a lot of money in the past and now that I\u2019m retired on a low fixed income - this bank shows me a touch of humanity as needed in overdrafts. They back out fees constantly wherever they can to help me... and with high balances or low they treat me equally and with respect! Excellent management style - very human... I recommend this bank to everyone. The easiest most efficient latest technology and totally safe! You must become a customer. You will love the experience! Best bank ever!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e30940cfa9a942f4995e77cc61036a2b
encoding: FLOAT32
metadata:
{"chroma:document": "I did not choose this lender, apparently my loan was sold to them. I\u2019ve tried changing my name and they won\u2019t get it done. I tried refinancing and they wouldn\u2019t do it until the bankruptcy court changed some things. My home wasn\u2019t even in the bankruptcy because I wasn\u2019t behind on payments. They don\u2019t respond to emails and customer service is never helpful when they answer. Usually I\u2019m on hold and they hang up!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d38e06f1b7f24b94975e146557284262
encoding: FLOAT32
metadata:
{"chroma:document": "We had a very good experience. Their customer service department was very helpful and able to answer all our questions. The interest rate was very low. Which in turn made our payments lowers. We also had automatic draft, which made it a no hassle payment each month."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fdcd2c8ac64a4b95a7a9066b5a26aaae
encoding: FLOAT32
metadata:
{"chroma:document": "I have been having so many issues with the banking app and calculated my available balance. I speak to someone over the phone, they see the discrepancy but do not want to admit. You call and they make it seem like you are the one making up the situation but if there was no fault why refund 7 overdraft fees!! This has happened 3 times! Then I go to the Branch on Madison in Oak Park like I was advised to do over the phone so I can show what I am seeing on my app versus what is seen by the bank. The guy literally stared, yawned a few times."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e3de09ee5a5b4ab79bd14bfcb9ed3408
encoding: FLOAT32
metadata:
{"chroma:document": "Deposited a $5,008 check. They put a hold on it and told me the only way to remove the 7 day hold was to contact my original branch that is nowhere near where I live anymore. No big deal as I was able to make call instead of driving. The banker I've known for 16 years (I'm 34) was very rude and acted if the check was fake! It was from my employer and was printed using a company logo etc. She insinuated it was fake because the font looked funny but wouldn't just say it? It is and was a legit check. I've had my home mortgage and an auto loan through them! Not to mention multiple credit cards and my inheritance goes to them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 876e6b0748214e56af36b38f3e3d3345
encoding: FLOAT32
metadata:
{"chroma:document": "Every time I am unsatisfied with the customer service I get at US Bank. Usually I need to return to solve more issues. They are providing wrong recommendations and providing me with wrong information, it happened multiple times. Twice I came in the teller was sick and she was coughing all the time. Will definitely switch to another bank, what US Bank offers is very bad service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fef588d783534dbba2a1a9471dc99702
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{"chroma:document": "I paid my boat off early. Thought it was paid off and 3 times received a small interest charge. The last time I overpaid just so it would hopefully be paid off. I called to see where my title was over 2 months later. I was informed there was a $75.00 early payment penalty never received a bill for the penalty. It is not the money I am worried about. It is the inconvenience that gets to me. Please do yourself a favor find another bank or lender. I will go out my way not to use them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86c3174e6aaf4dccadbc37e27ea22ce6
encoding: FLOAT32
metadata:
{"chroma:document": "I have never had such a pitiful experience with a lender as far as online or customer service. I've had an auto loan with US Bank for 8 months. I've tried repeatedly to set up auto pay, but it keeps giving me an error notice. When I call, I can't get an answer as to why even after being transferred several times. When I do a manual payment, it will not store my external account information. I have to type it in every single month. For 3 months during this time, I have made a manual payment, see it completed on the screen, only to log in and it not show. No explanation as to why, not sure if I should wait in case it's just a glitch in the system or risk re-entering the information and having a double payment issue."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8382a068f1f64bcfb218dceee6edd3f0
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{"chroma:document": "First off, this Consumer Affairs website needs to change the \"Pros & Cons\" for U.S. Bank. This bank no longer gives its customers free checking. Only upon signup are the first set of checks free. What U.S. Bank offered military veterans was free checking and free shipping of those checks, for life. But, without notifying its customers, U.S. Bank changed its policy and now charges veterans an outrageous shipping fee and a 50% charge for checks. How's that for a bank's customers???? Does anyone want to do business with an organization which doesn't notify customers of changes???? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 39ae9a1b567f46c89b8b0844a8aa4bd4
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{"chroma:document": "This are just some highlights of the bevy of truly disrespectful, fraudulent interactions I've had with US Bank: Horrid Experience #1: When my then 94-year-old mother broke her hip and had a stroke, I took over as her POA. In managing her affairs, I had to have Amazon deliver to her home. US Bank reported me to Social Services for Elder Abuse! I was able to send the investigator all the Amazon purchase history to clear my name."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e90244985434c01858a06599b94812d
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{"chroma:document": "5 phone calls and an investigation later I am being charged 4 separate times for a 2 night stay at a local hotel. I am/was disputing ONE actual night of the THREE they charged me for (the other random $7 charge by said hotel was for ??) The way this was all handled AFTER the investigation was done was ridiculous and uncalled for, and as the guy before me stated the reps spoke to me VERY condescendingly as well! I have in US BANK black and white charges made by said hotel on two separate venues as well as confirmation numbers from the booking site yet ME the PAYING CUSTOMER gets screwed over. Well let MY VOICE be heard!! FIRST DISPUTE EVER for $70.00."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b3e55890802c46708a5941c7b7f2f089
encoding: FLOAT32
metadata:
{"chroma:document": "I have several complaints. I have been with this bank for years. Recent dealings tell me this bank is getting worse. My wife passed and I was told to sign any checks made to both of us with my name and spouse deceased by US Bank employees. A while later I was told they could not accept the checks signed that way. A year later my dad passed and my mom wanted me to have access to her account. After one hour of paperwork US Bank had me deceased and revived my dad. Another half hour of paperwork to fix it. One year later US Bank reported me deceased. My credit was ruined and all my bills were not being paid. They admitted to the error and apologized."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ba8a5bc4ecd74a40bfde988f2699e9d8
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{"chroma:document": "This should have been a very simple thing. Some weeks ago, one or two, U.S. Bank anti fraud department detected what it thought was fraud on my account. It did not call me or send anything in the mail. They waited until I called in for another purpose, inquiring about how to establish an FBO account, and sent me over to the fraud people. This fraud section, from the way they treat customers first of all, must run the entire planet and be all-powerful. They are beholden to no one and respectful to none. Second, they obviously don't need any customers. I've never been more officiously and disrespectfully treated by a bank. Ever. And I don't think I've been much more rudely treated by any customer driven organization's phone staff. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f79846d2d861444499810aa3c9da59a5
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{"chroma:document": "My husband and I have had a home loan through US Bank for many years without problems. We have doubled our payments and figured we had a little less than two more years to go on the loan. Last month we received a letter in the mail from another company stating that they had acquired our loan. The letter did not look legitimate, so my husband took the letter to the bank (US Bank). The people there agreed that it didn\u2019t look right, so they gave him a number to call. The employee on the phone told my husband that US Bank never sells their loans, and the letter was a scam and to disregard it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e58df9978f4e4959abfff47b424fc5c9
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{"chroma:document": "I have set up construction loans in the past so I have some experience with the process. This bank was recommended to me by the builder so I went with them thinking it would expedite the process. WRONG. It has been a nightmare. DO NOT use this bank. They encourage you to set up a checking account with them but then refuse to allow you to pay payments online. They will only accept a check sent by mail. This is absolutely insane when their process date is the 20th of the month and due date is the 1st they are setting you up to be late (relying on postal service to get mail across the U.S. in a 10 day turnaround is setting you up for late payments). Never again will I do business with this bank, beware."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d14917dc0ea1459ca3471ef80dafee8b
encoding: FLOAT32
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{"chroma:document": "The New York Times writer, Nicholas Kristof wrote that a woman named James was fired for helping a stranded customer get home on Christmas Eve. The CEO, Mr. CEO refused to change the drastic firing. I have two accounts. I am going to end the relationship as soon as possible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 27894f1cee54446d90e9a378bae9f16c
encoding: FLOAT32
metadata:
{"chroma:document": "I had been a US Bank customer my entire life. I did not have any problems with them for the longest time. Recently, due to fraud protection, my debit card gets declined every so often. Each time I have to call customer service and request a transaction go through. I don't remember agreeing to that decrease in the autonomy I have over the money I earn. They have declined transactions to my phone bill, my Google business, and other purchases from legitimate merchants. These declined transactions are not predictable, they ruin my reputation, and they interfere with my standard of living. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 61bef79d37314f0fbc56fe12af586761
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank's Elan Financial Services is a horrible credit card vendor with even worse customer support. Go to https://www.elanfinancialservices.com/credit-card/index.html \"Contact Us\" and notice \"The contact form below is NOT intended for existing customers..\" After disputing a charge you are locked out of providing additional information and you will receive a form letter (via USPS!) to fill out. Dispute manager make feeble attempts to contact you after leaving countless messages for them. What a disgrace. Run, run, run from ANY card serviced by these despicable hacks. I am embarrassed to have the Fidelity Visa Card. Avoid Elan Financial Services if you value your money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0231e84e48774ad393705c53d97288b8
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is technically way behind the curve. I am stuck with a \"Access Online\" Corporate Credit Card from my company and something as simple as a Payment button is buried behind multiple menus. They also cannot provide any solid data for any outstanding items only to say $*** is owed. When I asked why they buried the payment button, the customer friendly reply is \"Because This Is How We Do It\". They don't allow scheduling payments as every other bank and credit card I use does. I recommend staying well clear of this poorly operated bank. Business owners-please don't burden your employees with this poor customer service bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f284a9f356a34143917baa35b1e520af
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metadata:
{"chroma:document": "I have been made aware of the firing of Ms. ** for helping a customer in distress. While the company should have basic rules in place, the bank's lack of common sense in this scenario is very disturbing. Ms ** should have been lauded for going out of her way to help a customer who was temporarily stranded. I have advised people I know who have accounts with US bank to close them immediately. Let this serve as warning to bank management going forward."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8447ad2440f6462381173a7b57b2b73b
encoding: FLOAT32
metadata:
{"chroma:document": "I had an escrow account with this bank for my home mortgage, the money that they collected was held hostage and so far I've made 6 calls with the escrow dept trying to get it back. My account was paid off as I refinanced with another lender and I still have not gotten the money back, it has been 3 months. STAY AWAY FROM THE BANK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e5aadb00cd8c46f29be2c8fca387bab9
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible customer service, they can care less about if you are a customer or not. Promised a call back which has yet to happen. I will be looking to bank elsewhere. Customer Services skills could use another training and strongly recommend your staff try showing empathy every once in awhile."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e8c2e2b4b4c4bc982457629da22aeee
encoding: FLOAT32
metadata:
{"chroma:document": "Applied for their credit card because of the sign in offer they had. Spent over $5000.00 the first time and when the bill came they received my payment one day late and they charged $83.60 late fee. So much for \"customer service\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9806baa8f9eb42768bb22b107d113c32
encoding: FLOAT32
metadata:
{"chroma:document": "Recent news about US Bank firing a Good Samaritan who helped a customer on Christmas Eve sounds like a very fitting example of the company culture of this organization. Fire the good employees and keep the rest. I fired this bank awhile ago. Somehow they make Wells Fargo and Chase seem tolerable. It would be hard to do worse if they tried. Their rigid rules make little sense and the disregard for the value of time makes it a very poor choice for business banking. Let's face it, time is money - and this bank will waste your time every time you have to deal with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a4bf4830744b4c52b2be96e1c70cfc42
encoding: FLOAT32
metadata:
{"chroma:document": "I represent a client that wanted to have their escrow account waived with US Bank. The bank waived the escrow but wanted to charge of fee over $900 to do so. This client has always had their payments debited automatically so there has never been a late fee. Their loan-to-value ratio is less than 20%, meaning they have over 80% equity in the home. First we were told the state of Iowa required every borrower to have an escrow account - bold face lie since they were obviously willing to waive it for the fee. Then we were told even a manager couldn't waive the fee. This loan was sold to US Bank and there are no fee disclosures indicating this could happen. What a disgrace this bank is!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2714d29fccee4ae2aa0827da0e4cb825
encoding: FLOAT32
metadata:
{"chroma:document": "I did not receive my first car loan invoice. Their Costumer Service representative told me it sometimes happens with new loans and I should just pay the next installment double, which I did. Nevertheless they forwarded a late payment notice to Consumer Reporting Agencies against me. They explained that since I agreed in the small print of the original contract to pay a Monthly fee, even without receiving a 'courtesy invoice' I should have been alert and payed on my own! That is not reasonable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f80e71cf6e2f40f18e5f88ede6639f55
encoding: FLOAT32
metadata:
{"chroma:document": "I just tried to make a mobile paycheck deposit, as I always do, and US Bank would not allow me to make the deposit. After repeating my story to a few people (frustrating) I was told that I could not make a deposit until the next day, as my daughter's account (which is tied to mine) had been low on cash. She deposited her check yesterday. I think it is totally insane that a bank will not let you deposit money in your account because another account is low on cash. How stupid is that? Especially since I already have a lot of money in my account. I just don't understand."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bfd2062bd4b44dacb7e54c125353acf5
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{"chroma:document": "In comparison to other major banks, US Bank has very unfair overdraft fees. They will charge you an overdraft fee within an hour of your account overdrawing. In addition to not giving you an opportunity to pay back your overdraft fee, they also will never provide any kind of refund on the overdraft fee (this is extremely different from Wells Fargo and other major banks). Most of my experiences with their customer service have been negative - they are rude and condescending. Quickly closed my account with them. Absolutely not worth it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 49b84b4f09a7438d8ffbf18f227e46eb
encoding: FLOAT32
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{"chroma:document": "Our nonprofit inherited our US Bank relationship from a 2008 takeover of a wonderful Chicago based community bank that held all of our accounts. Even beyond the exorbitant fees for \"services\", they have shown us all the worst of corporate practices. First, they kept charging for \"reserve line\" fees even after we closed several business accounts, and then promptly sold that \"debt\" to collection agencies. Next, after running two million dollars through our business accounts in one year we could to even \"qualify\" for a seventeen thousand dollar transport van financing and had to go elsewhere. Next, we sold a six unit building to payoff a $202 mortgage balance, and US Bank \"cross collateralized\" the payoff with a $42 thousand smaller mortgage on another property and demanded we pay an arbitrary $10 thousand on the principal of the second property from the proceeds of the sale. Huh? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 54d4aae3f68a45a1b7da524cfb48ad3e
encoding: FLOAT32
metadata:
{"chroma:document": "Pick a different bank!! \"On Dec. 23, Emily **, a senior banker at a U.S. Bank call center in Portland, said she spent more than an hour trying to help Eugenio, a bank customer whose paycheck from a new job had been placed on hold. The hold meant he couldn\u2019t access the funds \u2013 just over $1,000 \u2013 and was essentially broke before Christmas.\" She was fired for meeting him at a gas station and giving him $20 of her own money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e125eacba3db4016bca24398f7b8308a
encoding: FLOAT32
metadata:
{"chroma:document": "My account was always paid on time for as long as had card for 3 yrs time until was laid off and fell behind on payments. Was called. Offered a 3 month auto draft payment plan. Second chance to restart my account. After the 3 months found out the representative lied and my account would not be reopened. He proceeded to tell me to make the next payment of $242 on time and keep paying until your balance is at zero. I was confused as to why would US Bank have reps calling and lying making promises that aren't true to squeeze money out of someone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a17e890030f540abbcf56de26ec4a21f
encoding: FLOAT32
metadata:
{"chroma:document": "Loan holders making extra payments from an external bank are unable to do so. This service has been down for a week. They don't even have a targeted fix date, claim \"software developers\" are \"working hard\" to fix the issue. I will never accept a car loan from this bank again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25ac571a09234fad9b8b65d86732ffdc
encoding: FLOAT32
metadata:
{"chroma:document": "You can virtually sign up for any product through USBANK website and E-Sign no problem. However, when it comes to firing a financial adviser you have to sign all sorts of forms and mail them to St. Paul, Minnesota which takes weeks to process. Basically if you want to cancel out of a particular product there is no E-Signing. It's all paper-trail. Ridiculous. I fired the entire wealth management team working for me once one of them started ramming Class A funds like American Growth (AGTHX) down my throat. Slimy-snakes aren't looking out for your financial interests even though they say they are. Don't even get me started on their fees..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e7363690cee5429abdc865f546f8cc6a
encoding: FLOAT32
metadata:
{"chroma:document": "My elderly partner is totally disabled with PTSD & spinal stenosis. He hasn't been using his bank accounts very often for about a 1.5 years. Out of food, he signed up for a free trial of grocery delivery. He spent 3 hours trying to place an order but it wouldn't go through. As his partner, I called the store & they tried everything to try to place the order but it still couldn't be processed. They said it must be the bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30bd2c2f38cf4535bce0cd5e856e2df5
encoding: FLOAT32
metadata:
{"chroma:document": "Every time I had to deal with customer service online was a disaster; always in a hurry, they were not helpful, no options given or offered to solve the issue and that is why I am going to leave this bank. I do not recommend to have to deal with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb7c774deb094e93b6a56dd87309de3e
encoding: FLOAT32
metadata:
{"chroma:document": "This email is to provide feedback regarding a recent mortgage refinance application process. Taylor ** and Rose ** (?) were the ones handling my application and it was perhaps the most disheartening experience I have had in a long time. Taylor's customer service skills were non-existent; I had to initiate 95% of the communications to find out what was required for the application process and for updates on the status of the application. Along with those communications, there were significant delays in response time (average 2 days at a time), and required me to follow up just to hear back. I understand my application was not the easiest to work through, but there was no courtesy extended to explain the challenges and no options were explored to see what could be done for a refinance application to work. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2d28b43338884defb3e620456ea91ac2
encoding: FLOAT32
metadata:
{"chroma:document": "One-sided dispute process. They do NOT resolve issues and transfer you around and disconnect you. There is no Supervisor to resolve on one call either. They do not call back. They write an unprofessional letter from the Office of the President signed by a one name Mickey without any contact info. They uphold fraudulent bogus charges by a merchant claiming to have done work they did not do. Even when I provided proof of what work was to be done and it wasn't done they wanted me to go through an ordeal to prove the work wasn't done. I am handicapped and wanted to provide them a number to call to a similar merchant hired to do the work over and they refused to take down the name and number.. Seems like they don't care to resolve issues. They should not be in business!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f0d89363d2b04df8b4952fa91ae7a786
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is very sneaky and unprofessional! I had an emergency and had to overdraft to get my heater fixed and they charged me $108 in fees!! Then when I called in they said \u201cthese fees were explained to you and you agreed to let US Bank Charge you whatever fees we so decide\u201d. No I absolutely wasn\u2019t explained that! Because I wouldn\u2019t have been okay with that. I\u2019ve never overdrafted before and then you guys do this? I\u2019m a veteran and don\u2019t get paid much and you guys took all you could from me.. I will be switching banks!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b1851fe3489449e812e7c1aa50f0480
encoding: FLOAT32
metadata:
{"chroma:document": "Had a debit taken out of my account with no explanation. That was not a transaction I made. Sent email asking what this was & they replied saying it was for a transaction that happened ten days earlier but did not get deducted from my account. No big deal but thought they should of sent an explanation before deducting or same day. Also no apology in explanation. But icing on the cake was they wrote me joke in the email reply. \"What do you call a snowman with a six pack? An Ab-dominal Snowman!\" Really don't want to receive jokes in an email inquiring about my account from a company that handles a large sum of my money & continues to make errors as this is not the first time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fd6374ae155247298e16cbbb3c96a3b7
encoding: FLOAT32
metadata:
{"chroma:document": "Worst company ever! Super corrupt, they changed their fax machine without calling or emailing me or my home insurance company to let us know to renew the policy at their new fax number. Several customer service reps (alex, allen, and supervisor liana) were extremely rude. All told me that they don't call or email in situations like this. They send 2 letters in the mail notifying me. I never received those letters and mind you I do receive all my statements through mail and I review them all thoroughly."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: efb7e1a4b5c449f5b0a188a82e03edeb
encoding: FLOAT32
metadata:
{"chroma:document": "I've been using U.S Bank for over 10 years unfortunately. There seems to never be a bank reasonably close to any shopping centers other than your rare King Soopers U.S Bank and there are no atms around town to use. Calling customer service is like talking to a wall, they don\u2019t know what they are doing or how to answer slightly technical questions about what\u2019s going on with my money. Somehow my account is being overdrafted and I have no idea when or why which is exactly the same thing US bank tells me. Great. It\u2019s funny because when I need gas or food I can\u2019t overdraft my account but as soon as I start making money magically my account is overdrafted everyday with no warning or reason anyone can give me. Horrible customer service, sparse location/atm, shady penalties for magical overdrafts nobody can explain. I\u2019m done with U.S. bank! Leaving 25 cents in my account and going to a different bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c65fa9b99b604687afc8e6f743049e91
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with US Bank for my home mortgage for approximately 20 years and have never been late with my payment, after my divorce I wanted to refinance my home which is more than halfway paid off to reduce my payment, my credit is high enough, I pay all my stuff on time, my income is high enough and I was just within the three-year cut off for income changing. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a3cd18a040284d848de27a7e70cf84af
encoding: FLOAT32
metadata:
{"chroma:document": "My parents have banked at the same small town US Bank branch since 1970. Staff knew my dad by name and also knew my parents outside of work. My dad passed away three years ago and my mom and I needed help depositing a decent sum of money from my dad\u2019s trust to my mom\u2019s account. Horrible customer service. One teller at noon with a line of people 5 deep. After waiting 15 minutes we were directed to a personal banker to help us. Jason made us feel that we were an inconvenience to him and extremely reluctant to help. Issue went unresolved. Time to look for a locally owned bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef3a8d83333f4c40b193821951b92e8b
encoding: FLOAT32
metadata:
{"chroma:document": "I have money automatically deducted from my account for a place I do business with. That place has been hacked 4x and my account overcharged. I have contacted the fraud department twice (the first person I spoke with at the 800# said it wasn\u2019t necessary) and none recommended closing my debit card. I had to go into the bank the last time to close it and, even though the authorization was pending and they had told me they would not approve these again, I have to wait until it clears to dispute it. And yes, I have to call them again. In the meantime, no money for another week. I have been a customer for over 40 years with this bank and the complete disregard with which they have treated me repeatedly is really disturbing for a business. I absolutely do not recommend this bank to anyone new."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fe469f6070964e378bbd020a370ee281
encoding: FLOAT32
metadata:
{"chroma:document": "Absolutely do NOT apply for loans or credit cards with US Bank. They will hit you with the pre-approval message, you'll apply... Then that's when the fun starts. They do TWO hard inquiries. One AFTER you're \"accepted.\" THEN you'll get a letter in the mail saying you don't qualify because of too many hard inquiries. THEY WERE ALL WITH US BANK. I was actually thinking of refinancing my car through them, but they have lost my trust as a customer and I will be finding another bank. The credit card even shows up on my account. I would paste it, but the app won't allow it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2fe739c7eb3f44459781a418dcdc7893
encoding: FLOAT32
metadata:
{"chroma:document": "Had no problem getting a loan. I have great credit and always paid on time. I had accident in Sept and my insurance totaled my car. Fighting insurance to get a correct value on my car took 3 months. I am \"required\" per US Bank contract to pay my monthly installment while waiting for my settlement. What US Bank will NOT TELL YOU is they will TAKE any payments you make since your accident date and NOT apply them to your loan balance. They require a payoff from me using the Sept 2019 day and they take this out of my settlement check. I get verbal 'promise' that they will send me those installment payments back, AFTER my insurance check to them clears they refuse to put it in writing!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ca7aadcd07f464e8a2cc6989091b996
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank has this thing where they do not mail you a statement or 2, then charge you a late fee and interest charges. Then you call and explain to them, and they may or may not give you a credit then do the same thing again. That's what happened to me. However, this time, when I called about the late fee and finance charges, I told them to tell me remaining balance, which I will pay off and then close the account. They did. They told me the balance and I paid it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5bc240df8cfc492888671d4329a6eb68
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a customer with U.S. Bank for many years. Always great service locally. Unfortunately cannot reach loan officer who they provided to me from out of state as local branch doesn't offer mortgage service. No calls, no emails, no contact. How did the person digitally sign for my loan but never respond after that? Needless to say I found a home, had u.s bank pre-approval letter, but process to buy wasn't possible since U.S. bank was not responding. Fortunately a local town specific bank got me approved same day on the phone. The bank was happy to have me as they mentioned how could they not follow up with excellent credit and income for house that fits my well within budget and being a long time customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 199367c8a33e42008e2adbb6ffcddf44
encoding: FLOAT32
metadata:
{"chroma:document": "It was good the 1st week of being a new customer at US Bank. Then I made a mobile deposit for $250 that was a gift from grandpa for Xmas. Received email that it was accepted. Of course I knew it would take a few days to clear. But this is what US Bank did instead. They locked my account completely up. I couldn't log in on a pc or the app on my phone. I couldn't even call to get a balance from the automated system. I couldn't buy gas for the car that morning. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7ed72aeb8a5341b9bbc8f649872fcf4b
encoding: FLOAT32
metadata:
{"chroma:document": "My main problem with the Dispute Department at US Bank is that I felt something was fishy in how a dispute was declined. When I kept pressing, they made it sound \"possible, but not promised\" that if I went through some hoops, they \"might\" approve part, but not all, of the dispute. What is fishy here is that both the male who handled the case and also his department supervisors seemed to have some sort of particular bias which was hard to pinpoint but was felt. I felt there was no empathy or real connection with my situation and that the blanket \"no\" was something beyond just procedures and rules."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d589b4a8efe04a528d7bb255f1f49670
encoding: FLOAT32
metadata:
{"chroma:document": "Don't ever go with US Bank. If you are a customer who has never been late on a payment and you request a skip a payment forget it. They do not care about their customers and they will not work with you. They would rather see you go through a hardship and let you do a skip a payment for one month. The only thing I can say with this bank is to run as far away from it as you can. As soon as I can I will be leaving it. They should not even be in business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f3646ef6588c496daa52f7c85ac690f0
encoding: FLOAT32
metadata:
{"chroma:document": "Customer service continually makes mistakes on several occasions giving out wrong information. Customer service has a poor attitude and not into customer service. You were on hold for 15 minutes when you call in. They show disinterest on the phone and going the extra mile. They are combative and confrontational. Upper management should do something about this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 440464de1d314b339282b8589ee7833b
encoding: FLOAT32
metadata:
{"chroma:document": "I needed to increase my credit score so I could refinance my house. I was paying my credit cards down to below 30%. I had already paid more than the minimum payment for October. November 4th I paid 7k. December 2nd they reduced my credit by half saying I missed my payment. They said the computer applied it to October instead of November and offered no help. This Bank has no human touch. Don\u2019t use these guys."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 93a5c523b4204ab6902f3308ea1e81d1
encoding: FLOAT32
metadata:
{"chroma:document": "Doesnt matter which branch, what time of the day or week, service is horrendous. Simple transactions take 10 minutes. Forget the drive-up windows, dont waste your time or pack a lunch to eat while you sit in your car wasting gasoline. US Bank has laid off a bunch of tellers also which makes things even worse. Put your money someplace else, US Bank has forgotten the concept of service to all but its largest depositors. Lousy, lousy, lousy service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42cef201b165443690f8fee16cdf0340
encoding: FLOAT32
metadata:
{"chroma:document": "I was traveling overseas and because of multiple logins to the account in different areas, my account was disabled. It took over two hours to get ahold of somebody to enable it again - 5 phone call later... Credit card companies will send you an alert that you respond to. Not USBank. They just lock the account. Being a bank this size, you think there could be more than one person that could handle my situation, as I assume it happens all of the time. Not very impressed with US Bank. My Credit Union is much more responsive and it is indeed the better choice."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aea8550ddc08426cba3693ced0c2a27e
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank is by far the worst banking experience I have ever had. I can call about the same issue 5 different time and get 5 different answers. No one has any ideas what is going on or takes initiative to help you. Their goal is to get you off the phone as quick as possible and be done. Issues I have had..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3bf963c2e1184c4f83292d71918bf401
encoding: FLOAT32
metadata:
{"chroma:document": "I had US Bank for some time now. But as of last week Nov, 27 2019 refinanced with a different company. They said for me to call US Bank and cancel my December payment as because of my refinance. So I called and the lady on the line said, \"no money will come out in December\" ... Well today December 2 I checked my bank statement and there it is, a withdraw from US Bank. Now either the woman was lying to me. Or she hasn't a clue on what she is doing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b39131a0aff74ba3813633b02b73f9af
encoding: FLOAT32
metadata:
{"chroma:document": "I was the victim of fraudulent activity on my checking account and first of all, was not alerted by US Bank that there were 6 ATM charges within 3 days in a completely different state. Long story short, it took nearly 30 days for me to receive credit for the fraudulent charges, after many phone calls to customer Service representatives that incorrectly recorded the fraud claims, told me that they sent me documentation which later was verified that they did not, and spoke to over 5 US Bank employees that simply had no idea what they were doing. I would recommend NEVER using US Bank. PS. They charge you fees for pretty much every activity that takes place on your account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dbf1a550f4d441598af4c3c73d811e11
encoding: FLOAT32
metadata:
{"chroma:document": "Terrible customer service in trying to get a final payment refunded to me which they took out after I traded the vehicle in. Have continually lied and made up stories about when I will receive this money back. Have been given three different check issue dates and all correspond with my inquiry phone call date. Ridiculous wait times on phone each time, no return calls as promised as well as condescending attitude from management. I would not recommend this bank to anyone. In reading many of the other reviews on here, I am sure that I am not alone. Do yourself a favor and look elsewhere for your banking needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ee7d908c6204b28982f672390b96dea
encoding: FLOAT32
metadata:
{"chroma:document": "Do not get a mortgage through this bank! It has been a nightmare from day one. I fell behind one payment due to a divorce. I get paid every 2 weeks. I was going through a hardship, but would recover, I always do. I explained this to them and they stated they would notate the account. They keep harassing me. They call me twice a day, every day. I cannot answer my cell phone at work at any given moment so they call my WORK phone. I finally talk to a rep and she asks me the same questions, I have to explain the whole situation again for the 3rd time because she stated she doesn't see any notations on my account. Now they are sending me foreclosure notices. This has all happened within 3 weeks. AND I receive 2 statements a month. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c69e1afc59604ebc9168a41486be1269
encoding: FLOAT32
metadata:
{"chroma:document": "In 2016, I opened a deposit certificate for 5 years at a US Bank in Chicago. In June 2019 I left the USA on business. After returning to the USA in November 2019, I read a letter received from the US Bank that I should sign the attached note within a month and send it to the bank. In November 2019, I took the note to the bank, but my certificates for several hundred thousand dollars were closed in September and the money was sent to Illinois as having no owner. I stayed with certificates whose end is to be 2021 but I don't have a dollar in the bank anymore. I have to look for this money on my own, the bank does not help me despite the fact that I have valid certificates until 2021. The bank decided that there was no activity on the certificate quickly they closed. From the certificate of deposit I could not withdraw or add deposit. So what activity could I do. They don't know that either."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 411ff948bc694a35a4d50d841bc6c6ef
encoding: FLOAT32
metadata:
{"chroma:document": "A disposition fee is paid when you don't release a vehicle. I released a new Jeep Grand Cherokee. I am still paying a disposition fee as Jeep financed the vehicle initially through US Bank and now the financing is through Chrysler Capital. As a consumer, I had no way of avoiding this fee which was intended for individual who don't release and I did. This is an unethical business practice."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f047af4af9334bea93106311ac250197
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with US Bank for over 40 years with another name. They gave me good credit line. But their app and online never works and their customer service techs are not trained to troubleshoot so all they say is \"I don't know\". I have received alarming statements with incorrect information and they make too many mistakes. On top of it there are the rudest operators that act like they are doing you a favor when you try to report an issue. The bankers have been nice, but with so many of the banks closing, why would anyone trust their money with a bank so ill equipped and without anything working. I feel safer going with a well known bank, that everyone else uses too. I will probably ruin my credit moving everything to another bank, but I will sleep at night knowing it's safe."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f8f83d808c164547bfd38a712732bd69
encoding: FLOAT32
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{"chroma:document": "I recently refinanced with US Bank and was told I would receive the escrow from my old mortgage in a check. They told me the amount - a little over 4K. The refinance took almost 2 months due to the loan officer being on vacation and then the underwriters being backlogged. (This is what they told me). When the notary came to my home for closing. She reiterated they would send a check for the old escrow funds. Fast forward - after Never getting the new mortgage payment information or the escrow check I called. The loan officer said he had no idea their practice was to take the escrow money and put it toward the new loan instead of dispersement. He was very surprised, as was the woman I spoke with in the escrow department. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a78f20125de4c919c790d44f85a1a13
encoding: FLOAT32
metadata:
{"chroma:document": "Do not bank here. My experience was that this bank put a \"fraud alert\" on my account and shut it down after transferring money from my bank from out of state. I received no phone call, text, or email stating that this happened. I got a snail mail letter 5 days later. In the meantime I had no access to my money. In the meantime I had to get to that money in time for closing on real estate. The only way to do so was to wire transfer that money to my son's account (at the same bank) and pay $30 on my side and $10 on his side. The bank refused to cover the cost for wiring/receiving these funds. While I was sitting back at my old residence, out of state, they said, \"go to a branch to take care of this\"... And the closest branch to me is 3.5 hours away. Although it being the bank's fault, the only way for me to obtain access to my money was to pay $40 in wiring fees. First US Bank branch I see, I am pulling my money out!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb6e71d26d10490a8b04b78392f6ef1c
encoding: FLOAT32
metadata:
{"chroma:document": "Just got off the phone with an representative from US Bank. She was full of contradictions, and sarcasm. I requested a simple change to how my name appears on the card. I wanted my first name initialized and my full middle name put on the card face. She proceeded to tell me that that was not my legal name. They would only be able to make changes with a legal name change form. I explained I have not legally change my name. It is exactly the same. I just use my middle name on a day to day, and I would like it placed on my card. She continued to tell me that this is a not my legal name over and over. Hmmm! My legal name? My legal name is not a middle initial, and that is on my card! I will transfer this balance and close this account. Horrible bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 54a57398302d491fb3b080044bc760c4
encoding: FLOAT32
metadata:
{"chroma:document": "Just got off the phone with an representative from US Bank. He was full of contradictions, how U cannot tell me how is 280 dollars is missing from my account, and U have the nerve to tell me to go to my online account but yet you tell me, that you all system is different....State scam artists.... Horrible bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 601217a07e4e4fbaa5721b14ee074496
encoding: FLOAT32
metadata:
{"chroma:document": "This bank\u2019s customer service department ruined my credit. Don\u2019t trust this bank with your credit. They seriously have no empathy for people & will take all the money they can get from you by twisting their policy. I had a dispute with them for months talking to multiple supervisors who all told me different information.... Now I\u2019m in lots of debt because they don\u2019t know how to treat me with respect, know their policies, and be honest with me. This bank is full of a bunch of crooks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 312077ba717a4919914f7e3a6d4730f2
encoding: FLOAT32
metadata:
{"chroma:document": "I am giving 1 star only because a negative star rating is not available. I called US Bank at 11 asking if I could have a document notarized in about an hour. I was told it would be better to come at 1. I went to the bank after 1 and was told they only notarize for account holders. I stated to the notary I had called and asked about this service and was not advised of this. His response was that when people call they assume they are account holders. They made an already stressful situation worse. I had a limited amount of time to complete this task, which is why I called to make sure they would be able to help. I called another bank and asked for a notary service and was told \"if you have an account with us\". If you limit this service that should be part of the questions asked."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6b20ff7a2f094b458f34d2c2c778a4fe
encoding: FLOAT32
metadata:
{"chroma:document": "We have a RV loan with US Bank and been pushing payments automatically via Wells Fargo for 2 1/2 years. Last Spring for some reason one payment was rejected and we quickly (days) issued another payment. US Bank posted the non-payment on our credit record (FYI we both have over 825 credit scores). It took over four months to get this removed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7413897f6713497e9244257617b08570
encoding: FLOAT32
metadata:
{"chroma:document": "I was a customer with this financial institution through attrition. My previous bank (Charter One) and before them (St. Paul FSB) were housed in the same facility in my town for 22 years. From day one of US Bank takeover, I was not satisfied with the limited services, always long lines, short tempered tellers, etc so I performed most of my transactions via atm or drive through if it was an emergency. Lobby service was less than desired. I stayed because of the proximity of locations to my clients who issued me checks and the fact that I would only utilize the lobby services if absolutely necessary. On October 11, 2011 I had trouble paying a bill with my debit card, which I always used every month for the last 10 months. Mind you I have (4) accounts with this bank, (20) checking. (1) Business and (1) money market line of credit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f6890c38d3684ebf9bb9455bc7176951
encoding: FLOAT32
metadata:
{"chroma:document": "Purchased 2018 Dodge Ram 1500 Truck through US Bank in August 2019. I have contacted their customer service multiple times and have been told in each instance that a request for Title will be submitted and I should receive it in a week to ten days. Almost November and still have not received Title to my truck."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f4aa8edf4e8f47a9bc1d5b0cc46739ae
encoding: FLOAT32
metadata:
{"chroma:document": "I have not had any trouble until the end of September 2019. I opened a second account and they mailed my ATM card to the wrong address. I finally received the card and had to go out of town, so I thought I took it with me. I could not find it. When I got back home I looked for it and still could not find it. I called and reported it lost or stolen. I do not know if I lost it or not. The man asked me if I wanted to activate it. I repeated that it was lost or stolen. He asked if I wanted it canceled. There is something wrong with that person. It is obvious that I do not want a lost or stolen car activated. It is also obvious that it needed to be canceled. Later I tried to use the temporary card and could not. I called back and talked to someone else. That person said the man canceled the temporary card too. She apologized and said she would have the new card rushed to me with no additional charge."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a451ea4b14bf4c07b804b9bd5dd08cc8
encoding: FLOAT32
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{"chroma:document": "I've had an auto loan with US Bank for almost two years now. I've made all of my payments on time. My wife was recently in an auto accident, totaling the car. My insurance company issued a payment of just over $18k. We owed a little over $22k, and through this process I realized that my loan didn't have gap insurance to cover the rest. I assumed that I had gap insurance through the dealership I purchased the car through. I'll take responsibility for that. But now I'm in a position where my only choice with US Bank is to either pay the lump sum (almost $4200), or keep paying the note until it's paid off. I can't afford to purchase another car with this car note still in effect. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8beefd32fa914c69b0588e7d60ab3191
encoding: FLOAT32
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{"chroma:document": "From day 1 I have had a horrible experience. On July 2nd I had a $47.74 purchase. They deducted $100. July 10th they charged me an overdraft with 1306.00 in the account. Again on July 12th with 1258.00 in my account. This continues at least 3 more times in the next couple of months. They argued with me when I brought them this issue. The Banker would not listen to me but insisted I was confused from just checking my account balance online... Good try Ma'am, but I keep a ledger so you wont be able to convince me of that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: faf9da675f494179b5cf28245ccf33ee
encoding: FLOAT32
metadata:
{"chroma:document": "5 years ago, I filed bankruptcy and it was discharged 4 years ago. At the direction of my attorney, I did not reaffirm my mortgage with US Bank. Long story short, after having online service and being able to make my payment online for the past 4 years, US Bank has recently changed their policy and, because I filed bankruptcy and did not reaffirm my mortgage, I am no longer allowed online access to my account or make payments online."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ffe323e76bff4b66a9ed69d263097893
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank changed my credit card program from PLATINUM to CASH + card without any notification or consent. My Platinum card had a $0 balance and was not scheduled to expire for almost another 2.5 years (01/2022). I called and explained I was not interested in a CASH + card or the features and was told the transfer to new card could not be reversed. This \"early upgrade\" marketing ploy obviously benefits US BANK, but not the new card is useless to me the customer. Will throw the card in the drawer and not ever use it again. Beware this \"upgrade\" scam which is really a marketing ploy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7541fbcedd15419abf3bef4625f6e9bf
encoding: FLOAT32
metadata:
{"chroma:document": "The atm was having known issues-according to the teller- and wasn't put in for a device maintenance order-or even had an out of order sign. The atm proceeded to produce an error and keep my check during a deposit and printed off an assistance phone number with a claim number. After going inside the location seeking further information, upset for obvious reasons, the Assistant Branch Manager told me there was nothing they could do besides direct me to the number on the receipt. After calling the number, the customer service representative told me that the branch could've assisted and expedite the process, but they didn't. I will have to wait to see if the check was shredded, captured the images, or etc. At most the resolution can take 10 days. So 10 days of waiting for money for my household. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 59475ecb95ba4aaeb0bc661cb804cfd9
encoding: FLOAT32
metadata:
{"chroma:document": "This bank will close your credit account without notice and not work with you about reopening it. They closed mine due to a bad address they sent my new card to. They did not bother to contact me about any of the problems. Customer service was poor as well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c069c820c8964cac9cf0a9ae78f8b57e
encoding: FLOAT32
metadata:
{"chroma:document": "It took me 18 years to pay for off my RV. I paid off the loan two months ago and I've been waiting for my title to be mailed. I've called six separate times and was lied to four out of the six times. On my last call I talk to a supervisor who continued to blow smoke up my butt and did not help me resolve the issue so I still do not have my title. They are telling me it'll take another 45 to 60 days. I have never missed a payment and if the roles were reversed if they are waiting for me for two months they would be charging me Interest, we should be able to charge the bank interest for my lost time. U.S. Bank bought my loan from a different bank that was not something I approved and they are responsible for getting my title. I have since moved to Arizona and now I need to travel to do Mexico to try to get my title printed. This bank is un-American and should be shut down."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ab8e935703740a2874f1fab8c35e07e
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account about 1 1/2 years ago with US Bank in Missouri. I had two checks sent to me for the care of my grandsons, each over 1200 dollars. I cashed one, and used my mobile app to deposit the other. When I logged into my account online through my computer, it said the check was pending, but gave me the first 200 upfront. Next text I received said it was approved, but was on hold for 7 days. Okay, understand that, waiting on the bank it was drawn from to send the money. I tried to log into my app 3 days later, locked out. Same with online account. I called, they said that the bank is sending the image back, for being illegible. I asked if I needed to bring back the original, they said no. I was told that when I get the image in the mail, bring it in with the original and they'd redeposit it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 69d9c0cb79f9456db7ff7024737339ad
encoding: FLOAT32
metadata:
{"chroma:document": "They damage your credit score by mailing you a card with high available credit line and before you activate it, they close it. This is due to their inefficient system of verification of credit card approval. They first give you a credit card then they cancel you. Denial of credit card does not damage your score as much opening a credit card and canceling it especially if the bank closes it. They report it to all 3 credit bureau!! A week after you get your card they mail, you a letter asking for a copy of your social security card, driver\u2019s license, mortgage statement, past 2 years of tax return (as if they are approving you for mortgage not a credit card!!!). Who wants it!! Save yourself, apply for a different card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3fd32de71ffe43c4b585e0df22b690e9
encoding: FLOAT32
metadata:
{"chroma:document": "I used to be satisfied with U.S. Bank, but for the last month I have been unable to log-in online. It may be that it is not compatible with my browser (edge) but as far as I'm concerned that is their problem to work out with Microsoft if they want to keep me as a customer. It is time for a return to customer service. You are getting our money to invest in exchange for services. So provide the services!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 80cc33ac722d47de801831577446fc39
encoding: FLOAT32
metadata:
{"chroma:document": "We used US Bank for two of our car leases. I mistakenly paid a car payment to the older lease account. When I realized the mistake I made I immediately called the lease payment office and explained what had happened. They said they were able to see that the funds were sent to the old account and would adjust it. Months later I received a note from US Bank that they were reporting me to the credit bureau for late payment which would effect my overall credit rating. I sent a letter with the corresponding paperwork showing the funds being transferred from my online banking account on the two accounts and STILL they just sent another note that their investigation has determined that they were accurate. They are frauds and ruin good peoples credit scores for a simple mistake. DO NOT USE THEM!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7dfc2b70f98e495d9c41c4d3e6250187
encoding: FLOAT32
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{"chroma:document": "AVOID THIS BANK AT ALL COST AND I SERIOUSLY MEAN IT WILL COST YOU. I promise you will end up paying more fees than most banks and a lot of them. In addition, they end up adding fees that weren't associated when signing up. They charge for depositing cash, USING your ATM card, in-counter transactions (WHAT!!!) and every other way they can find to get a penny. They also kept several accounts open that I had closed. I'm assuming this has to do with numbers and showing their \"Board\" they have a certain number of customers probably similar to the Wells Fargo scandal. They will likely be caught. If someone reads this and has the same issue, please contact me and I will gladly assist. 1 star is too many! Go to KeyBank. They are a people bank. I do a ton of business with a lot of money and after 5 years they give me a random \"required\" call requesting additional info. Being apprehensive of questions answered over the phone, I refuse."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 26537c88a7124652b5eef908ae2cb152
encoding: FLOAT32
metadata:
{"chroma:document": "Called card service to know about the cash+ card. In website it says earn up to $550 cash back on first year and it also says no limit on cash back on the same page. Very confused, I called the US Bank card help desk, a woman answered the phone. She was very unprofessional. After I stated my question, she just simply said \"hold on\" and let me wait for a while. She wasn't familiar with the card terms and need to pull it out from the system and still not able to communicate to me to answer my question. After back and forth a while, I finally understand the cash back is unlimited as long as I spend more than $2,500. Then I said thank you and good bye, she didn't respond with any words and hanged up on me immediately. Very rude. Too bad I didn't catch her name in the first place. But if the system recorded it, it was a call around 11:15pm PST from San Jose to 8002858585."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c4c4b8b1e66340fb92071b04b954bc8c
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{"chroma:document": "I have had a bank account with First Bank now US Bank since 1988. In the last year something has changed. 5 years ago I put my son on my account in case something happened to me. I went to the Maplewood office and talked to Jessie ** to take my son off of the account. She said I could either close the account or bring my son in to sign off. It took me a month to get a time my son could come in to sign. I dealt with the manager at Little Canada US Branch Clay **. He was very rude. He asked me how much I made? What does that have to do with me taking my son off the account? He then proceeded to say, I couldn't remove him for 7 days. Meaning I would have to come back a 3rd time to take him off my account. But I can put him on with one visit. This is crazy. So on Tuesday I call the Us Bank line and ask for a manager. After waiting a half hour Felicia tells me Roger would call me within 24 hours. It has been 1 week. No phone call."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 00f6b07119e443dd9df6a41c8c133a28
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{"chroma:document": "I have been dealing with the loss mitigation department at U.S. Bank for the past few years and they recently were in the process of approving my loan modification when all of a sudden some mysterious paper work was needed unknown to myself so they automatically placed my home back in foreclosure. I've been making payments in the trial period and I have sent ALL the required documents they needed but they would always request me to send them again because even after they confirmed documents were received. The loss mitigation process is a HUGE SCAM and a vicious cycle that will never allow your mortgage to be restructured. I will be hiring an attorney."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7de747e328e848a89abc1757efd70f32
encoding: FLOAT32
metadata:
{"chroma:document": "This bank has never helped with any issue I have had. The answer to everything is \u201cSorry, we cant help you\u201d. I\u2019ve run into hard times and every cent I had was confiscated from my account. When I found out I called the bank knowing that bills on autopay would start hitting the bank and I wanted to stop the bleeding before It started. I received no help or advice. Then NSF charges started piling up into the hundreds of dollars. I called back asking for some relief from some of the charges. Of course the answer was no. I was charged when a payment tried to go through and again when they returned it. That was $72 per NSF. They took this from someone who had their entire account emptied without their knowledge. Talk about hitting someone at their lowest point."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7a2df0903b0d4035a189b80555211770
encoding: FLOAT32
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{"chroma:document": "US Bank recently changed its online access policy for mortgage holders who have filed bankruptcy. Basically you cannot access ANY information online regarding your mortgage. You can only use the phone system to gather information about the status of your account, see escrow information, or make a payment. Previously, if you had declared bankruptcy, but had not discharged your mortgage you could at least SEE your account information, but now you can see NOTHING! I received no formal notice about this change and feel it's a purposeful attempt by the bank to make maintaining my mortgage as difficult as possible by not providing me access to that information. On top of that, there is a fee to use the phone system for payment. I would strongly discourage anyone from using this bank for any financing purposes. THEY ARE THE WORST!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d56af042a897417f94d0806455cedabf
encoding: FLOAT32
metadata:
{"chroma:document": "We sustained a loss on our home. In which case the insurance proceeds were signed over to US Bank for monitoring the repair. However, they refuse to give us any money to complete the repairs. They require 95% of the repairs to be completed before they will release our funds. Can't complete $50,000 in repairs without some of the funds. We are already out the money we fronted, they won't even release those funds. And they require repairs done within 90 days. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9aae023286824013a973830bf400b03c
encoding: FLOAT32
metadata:
{"chroma:document": "After 7 attempts to contact them regarding fraudulent application I give up. They have zero interest in helping anyone. I got more help from a fast food employee. Easy to see why they have 181 bad reviews."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aa9c0b52cb98410c88fd408585182a25
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve been banking here for a couple of years and have decided to cancel my account for the bad experiences and mishandling of money that I\u2019ve experienced. I received several checks as a birthday gift for my daughter in early August. I blindly trusted the bank and they made three errors that I\u2019ve had to rectify on my own. First - my uncle gave me a gift for $150 and they took $75 from his account. I had to personally go in and correct the mistake. I then requested the check images for all deposits (they charged me $34!) so that I could verify if all the checks were deposited correctly. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a23ca58f3d34689bead883bbfc221b2
encoding: FLOAT32
metadata:
{"chroma:document": "My experience was not good at all. I decided to switch banks due to all the problems I was having. I told them to close the account on a certain day and explained to them I needed it open until then so my remaining 2 checks could come out of the account. They closed my account as soon as I hung up the phone. My 2 checks bounced and there were fees upon fees. They ended up reopening my account which added more fees. Used my money to pay the fees THAT THEY CAUSED and then re-cut me out a check. They sent it to the wrong address and then had it resent back. So now the new check is on its way. They took over $1,000 to pay these fees that THEY CAUSED! They will not refund me the money. I WOULD NOT recommend this bank. Horrible customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 22d7d1dedd0249868ea42b8e35341a5f
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metadata:
{"chroma:document": "I got married 3 years ago and have been trying to get US Bank to make the name change for that long. I finally got them to change my name but they never sent me out a new card. I\u2019ve been waiting on it and then the next notice I get is that my account is closed due to not purchase in the past year. Called customer service and they said I don\u2019t show a letter was sent in regards to this and I\u2019m sorry you weren\u2019t given a warning. Of course the only way to open this account back up is to re-apply which I will not be doing. I\u2019ve had this card for a long time and it has a large credit amount available....WHICH MEANS this will impact my credit in a negative way. Terrible customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: afb79ab6e21f4e71babced4fc19c8f31
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{"chroma:document": "We got a car loan from US Bank and I want to prepay on the loan and setup auto payments, but you can't unless you want to pay interest also. You can only prepay from their website and there is only one option to prepay. You can only setup 1 principle prepayment and it's the same date you are setting up a payment. It lets you select Principal Only but you only have the current date available. We should have an option to select the date or dates of the prepayment for Principal only."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f35e6a016ea14d1ba0d306a74c9de427
encoding: FLOAT32
metadata:
{"chroma:document": "Never have a I seen my bank drag its feet about a refinance loan on a house with over $30k in equity, borrows have 700+ credit scores and solid income. I will not be using them again for my loan needs. I will eventually stop doing business with them altogether."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a1378e9fdc8a4abc9d3c82d29368a892
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{"chroma:document": "We purchased car insurance for 2 vehicles. 2 weeks after they said they could only insure one. Charged us double. We canceled, got another policy. Veronica\u2018s Insurance Pomona, CA continued to take out of our bank account. I filed 2 claims and still the company and US Bank said they stop payment but they didn\u2019t. We closed our account as we had no other choice. We are out $451 dollars."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e836439574344e998da74e31383933ce
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{"chroma:document": "My tenant filed bankruptcy and did not \"list\" the house she was renting from me in the bankruptcy but when the court documents were filed US Bank got that information and then reported the house in bankruptcy and reported it to my credit that I filed bankruptcy. I only found out about this when I tried to refinance a hard money loan into a normal mortgage. So far I'm on month 2 of trying to get this fixed and 2 hard money payments later costing me over $6000."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I had just gotten a secured credit card with a CL of 500 bucks. On my first real bill, went to pay off the balance in full via the website. The balance was $498. Wake up the next morning and check my local CU checking account and US Bank had withdrawn my payment not once...not twice...but 3 times for a total of nearly 1500. I have spent nearly an hour a day for the last 2 weeks trying to get the money back and get nothing but the run-around, conflicting information and outright lies. There is no way to escalate past a 1st line CSR Supervisor. They have caused me to be late on my rent, bounce a check for my cell phone and subsist on ramen because 1000 bucks is a lot to be without for over 2 weeks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I became a customer of this bank by attrition. They took over my previous bank. The transition was very smooth and their customer service reached out to me to assure I was comfortable with the change. My previous bank was a local entity. I was pleasantly surprised to find that US Bank had locations nationwide. This proved very convenient whenever I traveled. Using their online services is easy and, so far, very safe. The customer service reps are very friendly and always helpful when I have to go into the bank to transact business. Though I have very little money, they always make me feel that my business is just as important to them as their corporate customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "The consumer financial protection bureau is the department of government that supervises US Bank. I have filed a complaint with the CFPB because of the treatment I have received from US Bank as well as US Bank in please. I have requested that U.S. Bank supply me with the information for the currency conversion rates they apply to customers when using their debit card in Mexico for 18 months. US Bank has refused to supply me with that information simply because they were not giving me the correct to write U.S. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5b70bdd68af5458c9125f153509bd0c5
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{"chroma:document": "As of today 8/06/2019, I saw overdraft fees that I clearly tried heading off by transferring money for my business account to personal. The way US Bank has it rigged is if you don't bring the account positive by 5pm end of day, you get charged the fees. The charges were from a Paypal transaction for 5 dollars and State Farm for 101.07 dated 8/05/2019. Now mind you I have a substantial amount of money in my business account. I was told when I sign up for the account 4 years ago I had overdraft protection. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3a4d9733d5c64b679b51d82b78e602f2
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{"chroma:document": "I love the personal service they offer inside, so nice not to use the atm once in a while. I do like also getting to meet younger people in the banks except for the managers, I would prefer to have some experience."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2aaaef7cd39142ba9b0afa2c1c9fd845
encoding: FLOAT32
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{"chroma:document": "The worst bank ever!! I have a credit card with US Bank and they charge a late fee the very next day of 35.00. BEWARE BEWARE!!! TAKE YOUR MONEY ELSEWHERE, YOU WILL DEFINITELY SAVE. There are other banks with better customer service, rates, And fees. US Bank will charge you for everything. If you wanna save, go to another institution. They are out there!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d3b5e4158eea4b8b8568e610ab0294f9
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{"chroma:document": "I'm very satisfied, overall, with US Bank associated with its on-line functionality, as well as, the available physical resources, nationwide network of branches & ATMs. Furthermore, US Bank has investment services so I'm able to truly benefit from a one-stop-shopping relationship with US Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ed815f83d624296baf032629bbddcb3
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{"chroma:document": "My bank account was hacked late December of 2017. The hacker cut me off from all security questions, and even set up a checking account that I did not have. I spent hours on the phone, was transferred from one person to another, and spent hours in the local branch, where the manager trying so solve my problem, was also put on hold and transferred to others. This company is inept, incompetent, and totally useless when it comes to customer service. 8 months to resolve this, and they ruined my credit score for something that was their fault. I could go on, but then I would just be swearing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 80ad5ce9c3044f799767d25bbd7dc523
encoding: FLOAT32
metadata:
{"chroma:document": "No help in dealing with a loan to add my wife's name to it. Will never use them again. Called them to ask for help in adding her name & the only answer given was to pay it off, then add her name. Jerks!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 99ba17bea5f740579c8569ebefc335d9
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{"chroma:document": "Have no problem getting on the Website and it is easy to find what you need to see. They are very happy to help you with any issues that come up. Have not had any serious problems to deal with. Have had this bank for a few years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8edf25c3a27446489a92123fdcc99107
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is very reliable. Customer service is great. Online banking tools are fabulous. Whenever I had to call I got answer right away n. N.v now that is all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e309ca4cde0e41119003972ca3bd17c4
encoding: FLOAT32
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{"chroma:document": "US Bank ripoffs and cheats. They are reversing credits that they apply towards my account and I'm over drawn by $489.67. They won't fix their mistake so turn them in the BBB and the FDIC and federal reverse consumer help. I'm only on SSI and social security. I don't have enough to pay my rent or my storage room or my pharmacy bill or my life insurance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f362d73fe5c4b509521a5aac718a4b9
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{"chroma:document": "I went to the U.S. Bank near my house at Big Bend road Valley Park, Mo to withdraw money from the ATM machine. I requested $600. The machine gave me 495. 5 ones and one ten and the rest twenties which 105 short. I contacted the manager and the U.S. Bank claims but they denied my claim. I just lost $105 for no reason."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1fdd072dcbc74feb8bd8956ab91ee11e
encoding: FLOAT32
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{"chroma:document": "Avis incorrectly charged me on a credit card in Canada and I was charged for that amount and a foreign transaction fee of $11.19. Avis reversed that charge but US bank did not reverse that amount. After talking to the customer service they said this cannot be reversed. Any other bank would have reversed that fee just for being a customer for so many years but they would just not do it. Worst customer service ever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ec982c4bfa4c4286ad325f201781455e
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{"chroma:document": "US Bank is without a doubt, the absolute worst bank I've ever leased a car with. Website is useless, i.e., very limited account info, not user friendly and no email/text message payment alerts/notifications. Overall, a very, very basic, antiquated website for lease accounts. They charged $50.00 just to change my monthly due date. After numerous phone calls with an incompetent customer service requesting the fee be reversed, someone finally agreed to credit the $50.00 on my next statement. Still waiting ten months later. I gave up! I'd get out of my lease if I could."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2057c1776e2143ab97e3d66d02097273
encoding: FLOAT32
metadata:
{"chroma:document": "Our mortgage is through US Bank so when my husband received a letter to open a checking account and receive $250 promotion once qualified deposits etc we figured good move so easy to pay mortgage - so we opened a joint account online in the beginning of March. Told we met the qualifications as of April 19, 2019 and would take 8-10 weeks to receive the promotional $250. So we waited - after the 10 weeks we contacted again and funny they show no record of sending me or my husband any letter for a promotion -- I must have made up the promotion code up out of thin air and just happened to be correct."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 90d38c41078840cbafaeb09e9e7f8213
encoding: FLOAT32
metadata:
{"chroma:document": "My first transaction with US Bank, signed a lease and they are trying to increase my payments without notice, that can\u2019t be legal. Employees say they don\u2019t see why there would be a change, so they open cases for me, they don\u2019t call me or the dealership, although they say they\u2019re going to do both, and close the case. BEWARE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b4962c70f2c24fa28253efd2beb0552b
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{"chroma:document": "I used a personal banker to help me get the best value! I was working and could not do all the value research so I would email him the vehicle details and he would tell me the real loan value! I went in and bought my car in an hour! The dealership had no idea how to react! Personal relationships are still the best way to go!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 15d9c3132f064bb6ab00eacd144dcce3
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{"chroma:document": "They closed my husband's bank account without notice. He was with good standing. He called them to find out and they say that they dont have to give him a reason why they closed the account. They are very rude and unrespectful. I ENCOURAGE EVERYONE TO STOP BANKING OR NEVER BANKING WITH THEM! They are very unreliable and could just close your bank account with no apparent reason."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 72bb2cd35d2343ecaa463b2ff3c7a4df
encoding: FLOAT32
metadata:
{"chroma:document": "I read through the other reviews before posting this and agree with all of them. What has happened to this company?! I have been banking with US Bank for over a decade and they are uncooperative and treat me like I am a trying to steal from them. I am asked for ID for depositing cash less than $1000 into my OWN account and then it is sometimes held overnight. They told me to apply for a loan that I needed to prove that my husband lives with me. WHAT?! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2f30a3c58be74fffa02bdfe747398c8e
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metadata:
{"chroma:document": "US Bank is the worst! I absolutely can't not believe they turned me down for a credit card. I have been in business for 3 fulls years and have done my businesses checking account thru them the whole time. I have 5 thousand dollars or MORE running thru my account every month and they still turned me down!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 07196a9e84cd4288ad7bf272263feb37
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{"chroma:document": "Post office returned two statements for $20. I did not realize I had a balance. I changed my address to a PO Box that they did not like - they wanted physical address. I live rurally and have no delivery. The preferred a physical address which I have them I had collected airline points for 16 years and was planning a trip to Europe. Before they cancel the card they added $99 for an annual fee and then two late payments so my $22 for a $226 balance. I was unable to get the points back and I could not get another card. Kick in the head."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4099185048714fd08d5d5b48f665bf0f
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metadata:
{"chroma:document": "Updated on 08/05/2019: Update on my recent review for US Bank. It turns out that no one at US Bank even at the corporate level can tell me the currency conversion rate that US Bank applies to foreign transactions. It's clearly stated in the account agreement that then wait apply to foreign currency exchange will be applied by the Visa corporation or the federally regulated exchange rate in effect for the date of the transaction. Neither or true. I believe that US Bank US Bancorp submit the transactions to Visa and receive the right that they should give their customers but they don't. I believe they are using Travelex their currency exchange company to launder money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c869fa536f04c36bd4168be89284095
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metadata:
{"chroma:document": "US Bank have numerous unqualified Mortgage Loan Processors. I literally did the processors job for her. I was never made a priority! The processor would not return phone calls and was not successful at getting any documents. The stress was so bad I could not sleep! If you looking to buy a house, do not use US Bank. Go elsewhere and you will be made a priority."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6190d60d0340489688489e930ec082ea
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{"chroma:document": "I applied for this credit card in my name only. Advisement from my lawyer because me and my husband are separated. When I filled out the application I did not give them my landline number or my old address. I gave them my cell phone number and my address adress I am living now. I was approved for the card. A week and a half after I got the card They flagged it for fraud. They called my landline number which is my husband's number and ask him about if I had applied for this card! Which I did not give them permission to call that number! I didn't even write that number on the application. They looked it up on the internet!! I point blank call the lady back and ask her not to call the landline - to call my cell phone! She said she would. She asked me for legal documentation to prove that I applied for the card. I sent her my driver's license, my birth certificate, my passport and and the bank statement with my new address."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d9051744586d47acbed79d19880a9d02
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{"chroma:document": "Atrocious customer service. Bank Manager was rude and insulting. I've had a home mortgage with this bank for nearly 10 years now, and multiple credit cards with limits nearing $10k each. I, at one time, had a savings and checking account with them also but eventually closed it. Went into US Bank in West Sacramento and closed out my safe deposit box. It was the last day before they would be charging me for another year\u2019s fees. Emptied the box, signed a surrender form and returned the key. After all this, the teller refused to give me a copy of the surrender form that I signed. Was surprised to find out that the teller was also the bank manager! It is a legal, financial document - and she just refused to furnish me a copy of it. I should get a copy of any document that I sign my signature to."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 10ddbf2413984d23854aa9ca15419bcd
encoding: FLOAT32
metadata:
{"chroma:document": "This company has consistently lied to me about a number of different issues. I had my card and gift cards stolen. I used this card because of the benefit of getting academy gift cards. I was promised that an employee had cancelled my gift cards and issued me some new ones. He was tying to help me. The bank then sent me a letter, that I never received, stating that they will not honor what was promised and that I was out of luck. I only found this out because I had to call in to figure out where my cards were. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e45fbd425fee4df7a433afced6e985b7
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{"chroma:document": "A hotel took $327.11 off of my card. There is proof of the overcharges on my account yet they kept putting the money on my account then taking it back out leaving my account in the negative each time then charging me a whole bunch of fees. Not only did they allow a Levy hold be placed on my account without notifying me they allowed a Netflix charge go through and a $2 paper fee to go through. My account is in a levy not through the company itself but a fake agency. They have given me several different 1800 numbers to straighten out the issue. Yet each time I say I'm recording the call or state my name they hanging up. I feel like they have been stealing money from me this whole time. I just could never know because I didn't stay with less than $2,000 in my account. I have had enough. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 06699ea39ec7423580f34a09a13f312a
encoding: FLOAT32
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{"chroma:document": "Over 7,000 dollars gone out of my account and they told me 3 different times my money would be deposited by midnight and then was left a voicemail to call this 800 number but every time I call line is busy. They just give me a runaround when I call and I\u2019m overdrawn 900 dollars."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0fda18d07e3d496b92d62239b0f2c2c8
encoding: FLOAT32
metadata:
{"chroma:document": "It's been over a month trying to acquire a new debit card for my brother in Mexico. He received the card quickly but it's been weeks and he has not received the pin number. We keep calling with no results."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d7b2ba4424d8427bb966dca7a2fc44f6
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{"chroma:document": "I drove to my local branch in Corvallis, Oregon and attempted to open a new bank account. After waiting in line, I was asked to have a seat. I was then approached by a manager who told me (even though there were no other customers in the branch) that they could not open an account for me because I had to make an appointment first. I asked if this was company policy and she stated \"yes.\" An unbelievable waste of time. There were three bank employees present, no customer except for me and they would not open an account for me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 99c3afa89a954a618ab8538405edd9d9
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{"chroma:document": "I received a letter stating my account was going to suddenly be closed on June 14th, I called and was told that was a fraudulent letter and everything was fine. I later rec'd a call that it was in fact scheduled to be closed and they would not tell me why. I've never overdrafted, in fact there's well over $1500 in that account as of now. I am furious!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d81a1aa3cdaf498fbbbfe4d79f934855
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{"chroma:document": "Sometimes the card works and sometimes it doesn't. Can't use the card at Pizza Hut, but can use it at Domino's which is confusing. Had money on the card and it declined twice at a gas station for a drink. Declined for gas even though I went inside to prepay. Had to call and get the card unblocked which was told it would take an hour. 4 hours later I tried to use it at a gas station for food and it declined. I will no longer be using this card and switching to another company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4fc7bcbc841243d1bbfc68ac57c1ec3e
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metadata:
{"chroma:document": "5 years later, I woke up one day and they sucked. Between a constantly changing broken mobile app, a website that never works right, hold times on deposits that border on the ridiculous and credit card balances that take a millenia to update, let's just say no."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6c347932232a46b7b533d6f24794cc0e
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{"chroma:document": "USBANK Home Mortgage, the worst bank. It is incredible, that since the passage of the hurricane in September 2017, unfortunately, my roof suffered damages, and when finally the insurance disburses the money for repairs, USBANK takes the audacity to retain the funds. When I finally manage to finish my roof, I call for an inspection, so the remaining funds will be released. Almost a month and they keep canceling the inspection. Argument it is another company which run the inspections, nobody communicates with me and every time I call because I receive emails saying that the inspection is canceled, they apologize, they are sorry, and now they are changing company for the inconveniences and I will continue waiting. Nobody knows until when."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 611f7f857c8e4fa08d6900a500d8d7d0
encoding: FLOAT32
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{"chroma:document": "US Bank does not accept half payments for mortgage and you can not change your payment due date. Even if your situation changes they will NOT work with you or help you out at all. They are like sharks. They call you a billion times a day if you don't pay by the 1st even though there is a 15 day grace period. It's a shame the way they treat customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2078f748f78341399f2f0869741d2c62
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{"chroma:document": "I have been a loyal US Bank customer for over 30 years. In the past two years, they have rewarded me by cashing a high dollar check I deposited, putting the money in my account, then two days later removing the money from my account because they decided to put a hold on it. Two days before, my US Bank account said the check was no longer pending. The check had already cleared the other bank. The writer of the check was able to go online and print out pictures of the cancelled check. Because of US Bank's inexplicable actions, I incurred a fee for insufficient funds from a government because my check my bounced. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 415bdf2a59ff4a539f4dc34c85136795
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{"chroma:document": "What crooks! Almost $80 in overdraft fees for 2 small purchases under $10 and they are unwavering in their ability to help/waive these fees. After being a loyal customer for over 5 years, I am EXTREMELY disappointed at their customer service and will be closing my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3dde949e0c804f97adc37e231ce93fc3
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{"chroma:document": "We applied for a loan - with a 800+ credit score. The loan was pretty much approved/but they wouldn't go the extra leg to finish up our loan after 1 month of waiting for a UCC-1 lien to be removed which isn't on the property. They could of filed it for us but they are ** and wanted us to file it with the county for the temporary removal. We decided to just drop the loan - because they don't deserve our business. Don't bother talking to someone with authority they don't care about retaining customers. Glad to take my business elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a6629e4173b9487691de7793162eb997
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{"chroma:document": "Yesterday, I contacted US Bank customer service about an overdraft fee that I was charged. I was charged an overdraft fee because there was a hold on my account and that hold led my account to go the negative. Once the hold was removed, my account would have been positive. However, because my account was in the negative, US Bank charged an overdraft fee. I then called their customer service and asked them if they could remove the overdraft fee since the hold has been removed and my account would have been in the positive. They told me they will be able to remove that fee but I will have to call them back tomorrow. Tomorrow came and I called them to see if they can remove the overdraft fee. They said that the system does not allow them to remove it. When I tried to get an reason why, they said it is just the way the system is."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a0fee4b724f4296899a4b7e5218ceaa
encoding: FLOAT32
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{"chroma:document": "My daughter needed to replace her debit card. She called the bank and then called subsequently to make sure they mailed. Every time they told her to expect it in few days. Then we called on behalf of my daughter. They told us the same. When we did not get it after 10 days, called again to find that they never mailed it. This is amid her college finals and she was about to leave to Spain for study abroad 4 days after. At the moment we are just walking to Wells Fargo across the street in NYC where my daughter's school is to open an account and get a temporary debit card. I cannot comprehend how can someone lie like this. Even bank branches' banker service has gone down the drain."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 03f7666cc47b4d9bb7f4b219d22297f6
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{"chroma:document": "I have had my mortgage for 20 years. Never Missed a payment or was late..Recently I was out of the country on the first of the month and left my Bills with a family member to mail. Today 5/21 I get a call that my may payment was not received. Checked with my bank and it was received and cashed! Immediately called them and they verified that they did receive my payment and cash it but it was off by 40 dollars. I told them and a supervisor that I was out of the country and would send the 40 dollars. They rewarded me with a late fee even though they had my payment on time and a honest mistake. Never would recommend them to anyone as they dont care about loyalty or basic human nature."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 54883592b3c740d7818df9798de7d10b
encoding: FLOAT32
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{"chroma:document": "THIS BANK SUCKS. This past summer my card wasn\u2019t working and it took over a month and about 10 phone calls to get them to send me a card. The workers there are so unreliable and cannot even send a card properly. They have no branches outside of the Midwest which makes things even worse. And now, my card stopped working again so I asked them to send me one before I left on a trip, got confirmation from 3 different people that it was sent, waited almost two weeks, and it still is not here. And when I finally called again I was told that NO CARD HAD BEEN SENT. I literally had to cancel my trip for this and it\u2019s not even being sent. I am a very reasonable and understanding person but I truly hate this bank with a burning passion."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d5ff36a3f8234a23921734a95336cc45
encoding: FLOAT32
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{"chroma:document": "My most recent experience with US Bank was decidedly negative. They refused to help me. I had a check in two names, both of us had signed it, the check was supposed to go to me, and because the other person, my father, wasn't on the account they refused to handle the check. They were rude, condescending, and unhelpful. They spoke to me as if I was a child."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3eceb1a99fd444e1af7ba7818e8ab603
encoding: FLOAT32
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{"chroma:document": "Me and my family have banked for US Bank for too long. I'm shopping for new bank today! And advising all my friends, family, and whoever else I can to do the same. Matter of fact if I worked for them, I'd start looking for another job, because I can see them going down and fast. They will charge $36. For each overdraft. 18 cents and they will nail you. And if you don't catch it right away, that can snowball on you quick. And if you're like me and do all your banking online, because you don't live in town or have transportation, I rely on being able to make deposits online. If your account gets in the negative past hundred dollars, the one thing they take from you is mobile online deposit. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 312287035a284aaca6125fb3a6256fe0
encoding: FLOAT32
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{"chroma:document": "We are a roofing contractor that has been taking care of a claim for the homeowner who gave us authorization to speak to their mortgage company, US Bank. They were ridiculously difficult. We are good business people and have worked with multiple mortgage companies in our 22 years of business. However, they were specifically rude in the end. Unbelievable they would not help the homeowner who asked me to find out the status."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e57a5908368e4fe0bc5ff72f0cf73280
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give US Bank a negative star rating, I would. Simple banking is made so difficult by this company. Can only make 3 transactions at an ATM and they lock you out. Simple money transfers has taken me 6 days now to get the money from a US Bank account to another US Bank account. Ridiculous!!! Should only take at most a day to verify both of our accounts and transfer the money. Tried 2 different ways through the send money and the Zelle platform which is a huge joke! Trying to link my checking with my husbands checking (both US Bank accounts) was like giving up our first born. What does his Monther's maiden name and personal info have to do with linking our two accounts together?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9c19fb0fae474a2a82859ba87eb4ade2
encoding: FLOAT32
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{"chroma:document": "My family used to be in the banking business. I am appalled that if I make a payment greater than what I owe, the difference is not applied to principal, but, rather, to the loan's \"per diem\". I was just told that I can send in an extra payment to apply to principal, but not unless I mail it in. I live in the country. We have very poor mail service. My due date is the 22nd of each month. I usually get my invoice between 10 and 5 days before it is due. So, I've been calling in my payment. Making extra payments, expecting difference between payment due amount and what I sent to be applied to principal. Not so. I have spoken to bank personnel on more than a dozen occasions, telling the rep I was applying extra $$ to principal. They have not done so. This bank's practices are despicable. As soon as I am past the 3 year period, pre-payment penalty period, I will be refinancing with another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 35648a9c0cec471190b3a826fc190c74
encoding: FLOAT32
metadata:
{"chroma:document": "The loan process was the easiest we've ever gone through! We had loan 'assistants' who literally walked us through each step of the process, which was successful! US Bank is very customer friendly and it seems they almost hope for a problem, somewhere, so they can fix it! Bank staff are very friendly and are always willing to take the time to explain certain processes so that customers, like me, understand fully, and we appreciate that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 28e2cdbf17694d438a9b4dd6661ed7c1
encoding: FLOAT32
metadata:
{"chroma:document": "Security at US Bank is horrible. Someone pretending to be me, with using a fake ID drained our savings account at three different US Bank branches by using counter withdrawal slips and two of these were even approved by upper US Bank management. Two branches even cashed fake checks that were cashed against our checking account without the money even being available in our account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 39dcabf2e29f40d895e5b2a663ded104
encoding: FLOAT32
metadata:
{"chroma:document": "My experience was horrible. I signed a loan for a vehicle that took 4 1/2 months for the title to be listed in my name. Also the amount of the loan was incorrect. It was written up for about $2000 more than it should\u2019ve been. I\u2019ve been trying for Five months to have them correct this issue. Nothing has been done. They don\u2019t care and they treat their customers like crap."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ec9eecf623e4bb6a46ec17ff095600f
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank is in the business lying, cheating and kicking you when you're down. Never ever let them buy your loan, never ever approach them for a loan. If you refinance something make sure they are not on list of buyers for your loan. They are the devil and will make your life worse. Absolutely no help. All they care about is the money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a77eb425a9534296814659668cafc1b3
encoding: FLOAT32
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{"chroma:document": "I had an auto loan with US Bank that I had for 2+ years. Setup auto pay, meet all of my obligations. Was in a situation where I could payoff before end of loan, wanted to do that and use the vehicle in another transaction. Started by calling and taking at least 5 minutes of phone prompts/navigation to get to a human to ask the appropriate questions about process to submit payment online/phone, get lien release. You can't make such payoff payment online, you can USPS mail or talk to a person (see above about how difficult that is). Was told I can make payment, but it would take 3 weeks for lien release - I explained that doesn't do me any good as I need to include the vehicle in a transaction in 3-5 days. Was told that was how they do it and not offered any help. I moved funds overnight to cover payoff. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5fc4cd937f774f01aa7b4a9605a0dcf1
encoding: FLOAT32
metadata:
{"chroma:document": "I continue to get billed for services I NEVER received, even though I disputed these charges 6 months ago. After all the aggravation, I decided to close the account 5 months ago, then was forced to pay a penalty when they kept billing me! Today I got yet another statement, so I have to go through all this hassle for the FOURTH TIME!!! There are plenty of other banks around. Go with one of them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4675642f7c0b41f5ae30b943e18eca03
encoding: FLOAT32
metadata:
{"chroma:document": "Got an email from US Bank about a credit card I did not apply for. I was told to call the 866-268-7231 number for credit card services. Two times waited more than 45 minutes before hanging up. Been waiting while writing this review for more than 15 minutes and \"criskets\". There's no one there answering phones."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8279c0ce3264a64b94859793ebd726a
encoding: FLOAT32
metadata:
{"chroma:document": "Honestly US Bank is the worst bank EVER. I have credit card with US Bank and I have never ever been late on my payments. That I am 100% sure. But on my credit reports says I was late. I called US Bank many times but no luck. They act like it's my fault. I disputed 1000 times. Still no luck. They irate the ** out of me. I am upset, angry and stressed. Now my credit is messed up and I can't do anything about it. DO NOT bank with them. They'll give you nothing but stress and high fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 46dff860b4034fec87dcff65da544872
encoding: FLOAT32
metadata:
{"chroma:document": "Had nothing but issues. MN Dept.of Revenue accidently withdrew my State taxes 2 times. Despite the State reimbursing me my funds US Bank would not reimburse the $100 processing fee of theirs! I was out of town last week and needed to make a deposit so I had my wife attempt to deposit cash but they denied her because she wasn't listed on the account. Now just today, I went to deposit cash into my own account but was denied because I didn't have my ID!!! They told me to put the money in the night deposit box! Does this make any sense? Nothing but issues here..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6727221eea5f4ff2b0a526e90413b2bb
encoding: FLOAT32
metadata:
{"chroma:document": "Predatory bank that sent to collections instead of contacting me. US Bank is without a doubt is the worst banking experience I have ever had. After nickel and diming me for years (fees and more fees), the final straw was sending me to collections for $177 when all they had to do was contact me and I could have remedied the issue. I have never had anything sent to collections in my life and make a six figure income. I closed my US Bank personal banking account and credit line with them today. I urge everyone to stay away from this bank and any services they may provide. Much happier with my credit union and the actual customer service they provide."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45d9abd2e9bc4558bcd30affd02afeea
encoding: FLOAT32
metadata:
{"chroma:document": "To break it down for 7 years US Bank Escrow Department sends us a statement saying our Insurance escrow raised to $3000.00 and some odd change from $536.40. Every Year for 7 years we had to call them and get the Escrow Department to read our Insurance Policy correctly. Our Insurance company has even tried to help US Bank with this Issue. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3fa32fdb8a2a47438941f124c2cffea9
encoding: FLOAT32
metadata:
{"chroma:document": "I just called the US Bank home mortgage department about a question. The lady was totally unhelpful and rude. She just skipped around my question instead of answering. Basically she was just trying to get rid of me as fast as she could. If I need a mortgage in the future I will definitely look at other companies!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 009d4dcac2f24bafa1ef842aee8f91ac
encoding: FLOAT32
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{"chroma:document": "I have a US bank credit card that was charging me 24%, they mailed me an offer for a better card with 18 months 0 interest and lower interest rates, and I got 150 dollars If I made a purchase of over 500 dollars, I got 150 dollars reward in a certain period of time. I was going to get that card and pay off other card. I went to the bank and asked the receptionist if all this was a better deal than what I have, they told me it was. I have excellent credit, I got the card, went to the bank to transfer debt to new card and found out I couldn't transfer debt to other card, that I had to pay it off. Why didn't they tell me that???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5bb1f4fdb6a644ae93b21c45dc3a052b
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metadata:
{"chroma:document": "Cold hearted business practices. Hurricane Irma victim that can barely fix their home. I took a settlement from insurance as it would be years for a jury trial. The settlement, with the assistance of hurricane volunteers would have repaired my home to at least 85% of pre hurricane condition. Instead, US Bank made me endorse over to them, to put in an escrow account, for them to decide who can fix my home. They would not release to have repaired by the hurricane contractor volunteers, instead wanted me to sign an \"assignment of benefits\" with a general contractor. They want me to fix the house in the most expensive, unrealistic way possible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 194700d56fae4de385447d409eb97bc0
encoding: FLOAT32
metadata:
{"chroma:document": "Location: 2220 12th Ave Rd. Nampa, ID 83686. The worst bank in all of the USA!!! Most unprofessional associates in all of my years banking. The fees they charge are ridiculous and their records reflect differently than your own. Including their own mobile app. When you try to understand they tell you \"Oh well, it is what it is.\" The assistant manager ** is the most rude and unprofessional person. She sits there and laughs at you while you try to understand your situation. Will never recommend or bank here even if it were my last resort. I'd rather deal with cash than ever banking here. If you are planning on banking here run! Run far away and don't look back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 77e83dd8751d4e24967e9461132f0997
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank took advantage of an innocent mistake. I exceeded the maximum amount of transfers from my savings account. I now understand that there is a maximum number of electronic transfers allowed; however, I feel that US Bank took advantage of the situation and allowed it to continue 49 more times @ $15 each. No attempts were made to contact me. Beware of this institution. They are after fees only and will not look out for you as a client. Look elsewhere before using their services."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f15317ae4e3441dab4a95387a3bceb20
encoding: FLOAT32
metadata:
{"chroma:document": "Stay away! Close your account. I\u2019ve never had a bank testing me so poorly! I had money available in my account and they overdrafted my account 6 times! $200 in overdraft fees! Did I go over my limit: yes- $50 over the available balance due to travel expenses. When I went on my statement - they posted overdraft fees even when I had available money balance! When I called to ask them about it, they said that my statement is wrong.... Excuse me?! They said that my available balance shown is not what it is. How can that be when I calculated every single purchase and compared to my available balance and I only went over $50 at last transactions. This is a blank out theft!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c8a5587902741bdb7bd18c257357ddf
encoding: FLOAT32
metadata:
{"chroma:document": "I was given a gift card for a service from an elder, was not aware that if you do not use it right away --- $2 a month will be taken. Now they have the $50 and I never was able to use the card. What a SCAM... Shame on you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e33716b281fd4a02aa5bfdd059a8b37b
encoding: FLOAT32
metadata:
{"chroma:document": "I moved address and forgot to update my information at the US Bank. My phone number still the same. With no attempt to contact me by phone, they cancelled my credit card! I called the customer service and had a terrible experience. The answer that I got was \"It is what it is. If you want to be our client you have to reapply!\" I guess I don\u2019t want to be their client anymore!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3038889ce0f341bd8253e57c101e1e19
encoding: FLOAT32
metadata:
{"chroma:document": "On their website, they provide different phone numbers (providing your location) to be able and reach customer service 24/7 like any bank should have readily available. My location wasn't listed so I used the 1-800-872-2657 phone number for all other locations. I called in twice using different options and after typing in my all my information, both ended up with the same recording... Call during office hours. Their website is providing completely incorrect information. I don't think I've left a bad review for a company, but I did take the time for this because it is just ridiculous and needs to be corrected. Thank you, sorry for being crabby!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 84dba23674ca4afbbc9cf80419a81f64
encoding: FLOAT32
metadata:
{"chroma:document": "Be careful signing any lease or loan agreements with this bank unless there is a branch you can visit locally. More than likely there is not. Then when you need help with something you will have a hard time getting it or worse."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b9a2f1777cbb41f08cf2fea94e93279f
encoding: FLOAT32
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{"chroma:document": "Over 10 month process of trying to seek a loan modification to a lower payment and affordable interest rate of less than the almost 8.2% interest rate that we currently are paying on inherited property of our beloved family home that family is keeping and living on. We experienced months of resubmitting the same paperwork over and over again only to be told that it was lost or they did not receive. Countless times of being told different conflicting information by too many different agents to count. Given wrong address or no addresses to submit paperwork to and lied to by Terry ** of US Bank regarding an appeal. Too many errors, to list here. When legitimately being upset with the complete incompetency of the entire process. James ** of the Customer Advocacy Dept. did nothing to help the customer, but only defend the bank's errors."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81169fc266924b82910c0246bbde7775
encoding: FLOAT32
metadata:
{"chroma:document": "In December 2018, I informed US Bank of a likely forgery on my account. I informed them that there is no way I could have been at this appointment where they said \u201cyour ID was presented\u201d. However, for whatever reason, they would not provide the video that would validate my concerns. I\u2019m afraid that US Bank is more concerned with covering their errors versus doing what is right."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a7cbf3d8fa6a4407a181d87715d5d7f4
encoding: FLOAT32
metadata:
{"chroma:document": "Kept sending checks to the wrong address... Funds delayed 2 month. I had to close my account because there are no branches in my new city. US Bank customer service kept sending certified checks to the wrong address. Each time they said they updated it, and each time (twice) they sent it to the wrong address. It's been 6 weeks and I've been without over $3000. Now they say it will be another 3 - 5 days. They wont overnight or wire my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 08ba7984a94e4d39b69e77a53b51d1b5
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metadata:
{"chroma:document": "I deposited a cashier's check & told teller to make the check good before making funds available, except $200 and the remainder would NOT be available until check cleared, 2 days later 1 used most of the money, it became available, same day the manager at branch in Eagan put a hold on my account, because the check was larger than usual!!! I received a letter via snail mail, 3 days after the deposit & all transactions were charged a overdraft fee of $36 & he didn't even know if check was good!!! It was not good, when I found out about this I called 1 after another #s."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db4b336a403e48d69d806672f92fd3da
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a checking account with US Bank. I was given an ID for online banking and a temporary password. I logged in to my account to make sure everything was working properly. The next time I tried to log in, the website requested my pin number which I did not have. The pin number is assigned to a debit card. I did not want a debit card, because I consider it just one more danger and back door to my account by hackers. I could not log on without the pin number. I could not even contact them because that requires me to log in. I called customer service who informed me that they would send me a form to apply for a pin number and it would arrive by mail in 7 to 10 business days. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a07951ab24a14a76916b43d80387e4ef
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank lost my payment to Medicare. Told me that I would have to file a claim through Medicare, to find out I should have filed a claim as I'm with the bank. US Bank denied the claim saying I waited too long. I waited because they told me to. I will be moving my account to a credit union."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: defc644fbfc6460691df75ba8d81c1aa
encoding: FLOAT32
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{"chroma:document": "My wife went into our local Kroger store and was talked into signing up for a Kroger credit card which is issued by US Bank. She was told that purchases outside of Kroger would be one gas point on the card per $100 and Kroger purchases would be 3 gas points per $100 purchase. After using this card, there were no points at all for any purchases anywhere. She sent her payments by mail by check. I tried to set up the payments online the last time a payment was due. It took the bank info and said it was set up. Made the payment online. A week later my wife gets a letter from them saying her bank wouldn't accept the transaction. We got a check off in the nick of time to avoid a late payment charge. She is going to continue to make payments by check. I received a Kroger mailing trying to get me to sign up for their card and in print were the lies they told my wife about the points. My wife say the vig is 38 percent from US Bank. Loan shark status."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1bdcae4cb60c4cda91e76d0ec24af4d4
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{"chroma:document": "Followed their steps to activate card online. Set up online account and log in. Two days later their IVR system called & said I still needed to activate! What? Transferred me their customer service & said I could only activate if I had the card in my possession or I would have to call back later. Figured that since I was on the line I would confirm my promotion offer. Then was told the promotional offer that was mailed to me with a confirmation code that I used to sign up for the card online was NOT in their system! What? They actually then said I only had the options to snail mail or fax my offer in to get my offer applied! What - who faxes anything anymore? No option to scan and e-mail like a normal CC company - it was stated that they can't receive \"outside\" e-mails which is a complete lie. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c23ea3b5993d4627be1a09d65221f55a
encoding: FLOAT32
metadata:
{"chroma:document": "The problem is they will hold money in a central bill account when you make payments from you checking to credit card. This does not happen with a person account. The money paid to the credit card is not accessible as a balance until the end of the statement period, therefore they get to hold onto your money, and you can't access it, for weeks at a time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3a91f22744bb4ebaa3c46717599d54b5
encoding: FLOAT32
metadata:
{"chroma:document": "I paid them $30,000 so my 89 year old mother would have a smaller monthly payment. They informed me afterwords that we would have to pay an extra $250.0 for that service. We paid and they said next months payment would be less. It wasn't. And four months later it wasn't. We were treated like a bastard at a family reunion. They told us that they lost us in the system. Now they said it's been too long to reduce the payment. They don't want to hear about it again. I got from this that they are not interested in the business from the elderly. They have contempt for the aged. And they kept the $250.0. These people are theves, and they have no compassion. I would live in a cardboard box before getting a mortgage from them again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e96a68c90a5b4e3ba9dc7fd5b6af8635
encoding: FLOAT32
metadata:
{"chroma:document": "Since my first payment to them it is was a nightmare. They say they don\u2019t received your payments, online service doesn\u2019t work properly, they never answer phone calls, not an option to leave a voicemail. Practically they just want to collect your money and charge as much charges they can. Please! Do not even attempt to make business with them! And please, Can I get someone from the bank to contact me? I would leave my number here so you guys can do it but this website would block my review."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 96ec865226224121891864acb8ba27d0
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is the worse by far. They purposely charge ridiculous fees. After I told them I paid a loan with a different account and they keep giving me fees for 11$ overdraft, 36$ return them, 36$ again 5 times for Netflix refuse to waive racked up 300$ in just in fees. I asked to change to overdraft protection and they closed my account with over 300$ owed in fees for charges - 11$ from Netflix accounts. They wouldn\u2019t even waive the fees. If 11$ wasn\u2019t in the account and my direct deposit goes through the following day why not help me with the fees that are triple the amount... On top of that my payroll check and it\u2019s check went to a closed account...without a letter or knowledge that the account was being closed. I literally still log in as normal. I had to call asking about my check to learn it was returned due to a close account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 20c042a2b91d43619039c858ab96dcb4
encoding: FLOAT32
metadata:
{"chroma:document": "US BANK is truly one of the worst banks that I have ever banked with... No matter how I deposit funds in my account... Each time I make a purchase knowing that I have more than enough funds in my account to purchase the items, it never fails. US BANK says that my account sends my account into the \"negative\" after my purchase has been made. Then when I call to find out how is it that my account is in the negative, they seemed seriously annoyed by my inquiring but yet they can never clearly explain to me what the issue is, they just say that I pending charges. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 805bb4660e9048bd80d0d872697a6e64
encoding: FLOAT32
metadata:
{"chroma:document": "I financed a vehicle through your bank. Made 48 payments, on time. You folks received my electronic payment and within 1 or 2 days you had your money. On March 7th US Bank received a cashier's check from me for the remaining balance ($14,000+). I sent the check, overnight UPSP, and you received it, according to an agent on the 8th of March. Along with the check was a letter asking if the lien release could be sent (faxed) directly to the dealership where I am getting a new vehicle. I called on this and was told it couldn't be done (on the 11th of March). Today I called and was told the release would be mailed Monday 3-19-19."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 498695f730d04af29fd4976e7ddf7a7c
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank gave me a $13k credit line and a $6k overdraft line for my small business. They suddenly shut down my low interest 14.5% credit line so that all the credit moved to the 21.5% overdraft line. I have never missed a payment. I am current. They act annoyed when I inquire. Basically, pay it off and go away. I will, I promise, I will never come back and tell all the small business organizations of my negative experience with US BANK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81316177245a4180893f84d25603828f
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank Acct **. On 11/06/18 I made 2 balance transfer 1 to Capital One for $1300.00 and 1 to First National Bank Omaha for $1150.00. 3 days later I get 4 bal trans confirmation letters from US Bank, 2 for Capital One, 1 for $1300.00 that I authorized and 1 for $1350.00 that I didn't authorize - 2 from First National Bank 1 for $1150.00 that I authorized and 1 for $900.00 that I didn't authorize. I called US Bank and explained that I made 2 balance transfers not 4. They decided this was a fraud issue. I tried to explain to them, \"How can this be fraud?\" Perhaps this was a computer error. They managed to correct the First National Bank balance transfer. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 379f9ce46dc14a52b3e9faaee7f76cdd
encoding: FLOAT32
metadata:
{"chroma:document": "The customer service is horrible. I am trying to get out of their clutches. I They have a phone wait times based on the time of the day lasting at least 15 minutes to few hours. So you are screwed if you have to reach to them. Pretty callous attitude from the customer service people. They don't care for their customers. Looking forward to closing the accounts. Multiple bad experiences with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0cbb7c37730644959376f1936a2661e5
encoding: FLOAT32
metadata:
{"chroma:document": "US BANK continues to say they never received fax copy of Declaration page for my new insurer. They should have received it on February 11, 2019. So they paid old insurer on February 15, 2019, even tho it wasn't due until March 1, 2019. Was faxed again on February 25, 2019. Now since they paid old insurer prematurely, I will have to wait for old insurer to send me a check for $1300, then I'll have to mail the check to US BANK and note \"For escrow only\", and pray that there's someone decent enough to apply it to my Escrow account so my homeowner's insurance can be paid. Please stay away from this company, and file claims in small claims court every time you think they're stealing your money, and maybe they won't be so quick to lie and steal! The cost may be worth it! They're the most untrustworthy business I've ever dealt with! Avoid them like the plague! This is not my first run-in with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 782245abc6fe4f49ba126f8bc1a20969
encoding: FLOAT32
metadata:
{"chroma:document": "I did a car loan with them, my credit score was around 790s. Never received any of their bills; after 2 months I received a note for delinquency greater than 30 days. Called them upset and made all the payments in advance. After more than 20 calls, very poor service, no one seemed to be interested in really helping out. I found out they had my email wrong too. Talked to a condescending manager who told me it was my mistake even if I hadn't received anything in the mail and nothing could be done. Bottom line, credit score dropped to 690, unfortunately I am looking to buy a house and this will really hurt my rates. Never again doing business with US Bank, looking to refinance as soon as my credit score gets back on track."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6de876210c6240e2ad082959dda09ca4
encoding: FLOAT32
metadata:
{"chroma:document": "I tried to open a business credit card from US Bank. Was a nightmare for me. My fico score was 760 and 11 years of credit history no late payment, recently my business credit card was approved for $18k but it was closed 3 days after due to the investigation department need me to proof 8 documents from me: (see it below). I\u2019m not applying for a home mortgage for some kind of a big personal loan. Just a credit card. I\u2019m banking with US Bank for 3 years with all good standing balance and perfect history, this is what US Bank DUE to me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8851df25ad447aeb0f5172288e5abc5
encoding: FLOAT32
metadata:
{"chroma:document": "Today FEB 20, 2019 I called the collections department of US Bank to make a payment. I told the rep first initial ** that I needed the address to make electronic payments for the future. I told her I wanted to make payments and stay in my home. Due to illness and loss of work hours I have not been making current payments. But I am making them. I find that the majority of the staff that I speak with are courteous although thorough they offer every option to help remedy the outstanding debt and become current with my mortgage."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 637df8c5bee8493194dbd6b5d805dbcf
encoding: FLOAT32
metadata:
{"chroma:document": "TIAA aimed us in the direction of U.S. Bank to get a bridge loan (line of credit) after we moved to a new residence. When our old house sold, U.S. Bank was very slow to apply the payoff funds on the loan. So slow that another month's interest was charged even though they had the funds to pay off the LOC. It took several calls to correct the error. Each time before it was fixed a rep assured us that it would be taken care of that same day... Still it took 3-4 iterations to apply the transferred funds to the loan. THEN, because they were slow posting the payoff, they took another payment on the loan from our checking account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d2a8f3c7a3b144e6b29c5cf1cffc1b97
encoding: FLOAT32
metadata:
{"chroma:document": "Hi, I always have the worst experiences with US Bank. Even when they have technical difficulties on the app, they blame everyone else instead of taking responsibility and fixing it! I\u2019m very angry, because US Bank has basically stolen money from me by not correcting a huge mistakes in their system and they are refusing to acknowledge this. After this problem is fixed hopefully (because they\u2019ve never fixed the other problems) I will never use US Bank ever again! The Customer service reps are always very rude and inconsiderate, they have never treated me well. Something needs to be done about this, I am not the only person that goes through this but I\u2019ve heard it from many others as well that this is why they left US Bank! I recommend that you do not waste your time or money banking with US Bank, thank me later for saving you on all the stress. Be blessed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25ccf5d5259745cc9571da68607e6d84
encoding: FLOAT32
metadata:
{"chroma:document": "I am in the process of doing home repairs so I decided apply for a home equity loan to help with expenses. I filled out an online application for simplicity and US Banks marketed low fees. I should note the application process definitely requires you to include an address and zip code. I called the next day to be told that my loan was being turned down because I was outside the area in which they can provide a home equity loan. This was after my credit was already pulled. The recommendation by a US Bank representative was that I REAPPLY for a home equity line of credit for which they would have to pull my credit again. No thanks. What a racket. I should have known better. I have seen how these chop shop call centers operate first hand. As an applicant you are not thought of as a person who worked hard to build good credit. You are just a number. Someone who can be sold something even if it isn't what you intended to buy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff3e5ea27b754153be159e8f6afaf279
encoding: FLOAT32
metadata:
{"chroma:document": "Will try and keep this short but want to include all the issues we have suffered under US Bank. They try to increase our mortgage payment each year, even though our insurance goes down and the taxes go down due to being a Disabled Veteran. They send out the Escrow Analysis and short a payment on it to make it look like there is less in the escrow account that there actually is. They send out 4 Mortgage Statement bills during a 2 month period during the \"escrow analysis\" to confuse older or disabled customers into thinking they have not paid their mortgage and so they will pay again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e75a2e836bc74703a0bac64762468039
encoding: FLOAT32
metadata:
{"chroma:document": "Went into my local branch to consider a new business checking account. When I sat down with the branch manager, she asked me to wait a minute as she had to finish something up. I watched her as she berated one of her tellers in front of customers. I was stunned. Then it appeared from my view she did the same with the drive through teller. She was more concerned with embarrassing her staff in front of customers rather than help a new customer open an account. She made me wait for 10 minutes. I finally got up and walked out. She saw me but didn't even make a gesture to try to save my business. What a piece of work. This bank may be the most ethical (although I doubt this), but boy at least this branch needs someone to model decent customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 80a4ab8663aa48b682be10b465f9d9c4
encoding: FLOAT32
metadata:
{"chroma:document": "I've been using them since 2001: had home equity loan, checking accounts, savings accounts. Was buying a car and stopped by for a $9500 cash and they don't have it... I walked into the location in the beginning of Sept, 2018 and inquired about the home equity loan. E-mailed the banker requested info, lifted credit freeze: was told they will run the report. Arranged meeting with banker. When went: the banker is not available - helping at another location. The manager looked at the paperwork and said the credit wasn't run and that I need to remove freeze again..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e17db8b546b49c8a1f59e41ed0401b8
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019m the personal rep for my deceased mother who banked exclusively with US Bank. Because all her accounts were held here I have kept her probate account with the bank. BIG MISTAKE. While the branch staff attempt to be helpful they are utterly useless at achieving results. Simple things like following my simple request for including photos of cancelled checks on statements cannot be done (even though she had them prior to her death), transferring funds from an IRA I inherited can\u2019t be done. The list goes on. I would hide my money under my mattress before doing business with US Bank ever again. They have made a difficult time for me and my family immensely more complicated and frustrating. Kind of amazing anyone would pay to bank with them!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 32bf59e556654cf5a6c95a86e2b6912b
encoding: FLOAT32
metadata:
{"chroma:document": "This is the worse bank ever. I would not recommend. They need to be shut down. I had recently started a bank with them. It\u2019s been about a month now. I have been transferring a lot of funds from my checkings into my savings. I was unaware that I can only do that 5 times per month. So I made a total of 15 transfer from my checking to savings not know they were going to charge me 15 dollars per transfer. 10 times 15 is 150 which means they done took 150 dollars of my hard earn money and just tell me, \"Oh well.\" You can\u2019t get your money back. Clearly I didn\u2019t know. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c8e25667a76447a4b94341ef6789c3de
encoding: FLOAT32
metadata:
{"chroma:document": "I fell into the trap of being charged a surcharge for buying stamps at a US Bank MoneyPass ATM machine. The following is from a US Bank website: \u201cWe\u2019re ready to help 24 hours a day, 7 days a week ***. Access to more than 4,700 US Bank ATMs No surcharges at more than 28,000 MoneyPass\u00ae ATMs\u201d A Webster\u2019s Dictionary definition of \u201csurcharge\u201d is, \u201can amount of money that must be paid in addition to the regular price.\u201d Therefore, as morfe fully discussed below, U.S. Bank\u2019s claim of no ATM surcharges is, at best, misleading in my view."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f5af3ee391e4959b864dfba4b347f0c
encoding: FLOAT32
metadata:
{"chroma:document": "I have been depositing my work paycheck into my US Bank account for the past few months, waiting for a few days for it to say \"funds are available\" and then go to withdraw money out that I need to take care of whatever I need taking care of. I went to the Plymouth, MN branch as usual, saw the Teller that helps me regularly with another customer, so a different Teller waved me over to her so she could assist me. With the way this lady looked at me, I could tell she had a problem with me and would most likely give me a nasty attitude or a problem. I honestly didn't want her to help me and would have rather waited for sumone else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc453b6522e349a59f5e822177f01598
encoding: FLOAT32
metadata:
{"chroma:document": "They send 3 letters a month trying to force their credit card down your throat and now it is in emails too! Just leave me alone! No one wants your crappy card with 18.99% interest or to do any business with you really."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e293b9c8841e4298a05f1e64cc040df0
encoding: FLOAT32
metadata:
{"chroma:document": "I would give US Bank negative stars if it was an option. They have REPEATEDLY stolen from me by claiming that they have no record of outgoing transactions. Most recently, it was a payment of $1000 I made on my credit card that was rejected by the receiving bank (i.e. NEVER deposited). I watched the money leave my account, but it was NEVER returned. The transaction was completely GONE from my history and the customer service reps said they couldn't find it or there was no record. It just disappeared out of thin air...?! I had to contact the other bank to get proof. US Bank customer service is **. Useless. They did nothing but blame the receiving bank. Even after I got a letter from the other bank stating it was US Bank's fault...they did NOTHING. I filed a dispute and they lied and said it would be dealt with, never heard back from them!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 348146866f9648d888f2766f4b33573f
encoding: FLOAT32
metadata:
{"chroma:document": "They enrolled me in the overdraft protection by their own, without my knowledge. And I was charged for overdraft so much. Without informing me, they closed my account and hand over to the collection/recovery agency. The overdraft amount was ONLY 150$ which I could have paid right away. But it was never communicated and my WHOLE CREDIT HISTORY IS DAMAGED BECAUSE OF THIS! Definitely! NOT a reliable bank! Customer care SUCKS! They treat people like **! NO manners or politeness. There is NO branch in East Coast, and they keep asking us to contact the branch personally. Regret each moment for opening an account with these people! Needless to say but dont like this bank!! Watch out guys!! And dont be another victim like me. :("}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ca20af124b44958b3aef2552ae2157f
encoding: FLOAT32
metadata:
{"chroma:document": "Opened a checking account there had my son go and deposit a cashier's check from our previous bank. He was told it was in there and everything fine. Looked that morning and noticed funds was on hold. Called and was told that they contacted to verify funds and our previous bank couldn\u2019t verify. Called the previous bank we had. They said no not true. It is a cashier's check. The funds have already Been release and paid into our account with US Bank. Called US Bank back and was told another story saying that our previous bank had contacted them saying that contacted out previous bank again and they said no they wouldn\u2019t have and can\u2019t by the law. Called again and was told another story saying it was a early alert from our previous bank then they took the original hold they had on it and placed a second longer hold and overdrew our account cause they held that money twice. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f5307b9ba18d4cfa96a2b3682ebd1e56
encoding: FLOAT32
metadata:
{"chroma:document": "A recurring payment caused my account to overdraft because it debited a day early. The bank refused to refund the overdraft fee even though I brought the account balance positive before the overdraft fee went through but was still charged. This used to be a people friendly bank. They no longer are."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b938ad5ebc324e39bddebefb4716b51f
encoding: FLOAT32
metadata:
{"chroma:document": "My credit card was wrongfully charged by a hotel. By the time I realized what was going on I had incurred three overdraft charges. The hotel kindly called and admitted their mistake. I was told the funds would be returned first thing Monday morning and the overdraft charges would be removed. That didn't happen. I asked if they could at least help me get home was told no problem and the card was denied. I called and was told they cannot authorize funds even if it is not my mistake. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ccf421e827a14e5790bbba23e956aa47
encoding: FLOAT32
metadata:
{"chroma:document": "I called US Bank to verify that my credit card, that I had with them, had no fees associated with balance transfers. I told the rep that I was looking into transferring a balance from another card to the US Bank card but only if there were no fees associated with the transfer. The rep assured me that there would be NO fees for this activity and that I would have 0% interest on this transfer balance as well as future purchases for 6 mos. He told me that the only thing I would need to pay would be the min. balance each month to keep this agreement and to pay the full amount in 6 mos. IF this was done, he assured me that there would be no other fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 921579e416be41838357fb818e01a2ba
encoding: FLOAT32
metadata:
{"chroma:document": "I was impacted by Hurricane Michael on October 10th leaving me with no power or Internet services. After my home was restored to a usable state, I contacted US Bank about skipping one payment on October 18th. I was placed on a forbearance plan for three months, of which I only used one month of. The account was fully up-to-date in December with only one late payment (October). I was told I would not incur any late penalties and there would be no derogatory impacts as this is what forbearance does for you when you are affected by a declared national disaster. HOWEVER... I was charged a late penalty. When I called to ask why, they stated I was late in October because I did not call until the 18th, which was after it became late on the 16th. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bbab3efab3aa47bb982f7f63bc4578c1
encoding: FLOAT32
metadata:
{"chroma:document": "Tesla uses US Bank for auto financing. No problem there. We get our first bill and instantly set-up autopay and thought we were done. At some point we got a message on their website confirming the autopay. (Found it after we got our current bill with a late fee) BUT, at the very bottom states it would be another month for it to be active. Personally, I never read those pesky messages on any of my bank accounts. It's usually a stupid balance transfer offer or other worthless message. Talked to customer service \"nothing I can do\". It's obvious the intent to pay was there! This all seems shady and a money grab."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cebbbf048296416e830599cde9fa6087
encoding: FLOAT32
metadata:
{"chroma:document": "I have US bank auto loan. I opened that back to Oct 2018. I paid my first payment on Oct. 20 and I setup auto pay on their website which is not user friendly and very hard to understand. I set up auto pay. After that I thought they will charge the money automatic. I wanted to check the account on Dec. When I checked, I recognized they did not charge the money and they reported my account to credit bureaus and my score dropped almost 100 points. I called the bank and told them I setup auto pay when I paid my first bill. I got auto loan 5 times in the past and I have never late for payment ever. I always setup auto pay. They said, they cannot do anything about it. Auto pay is not coming up from their system. What a useless company. I will never do business with these guys again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df46911b2b614b11aadf86d50a2f8b58
encoding: FLOAT32
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{"chroma:document": "My grandmother opened a CD in the early's with my son as the beneficiary in the early's. US Bank subsequently purchased that bank, and all accounts remained the same. Aug., a statement for the CD came via mail. It literally states if you want to renew, \"No action is required\". My grandmother has since passed away, but we left the account as it, because she had a living beneficiary. They have only sent one correspondence letter and when it was received, I called to ensure the CD was not linked to her mortgage or checking, to which we were told it was not. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e261a86fce54b5fa123b9ab409a5425
encoding: FLOAT32
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{"chroma:document": "I have an auto loan through US Bank and have had struggles every step of the way. When setting up automatic payments online the system failed on two separate occasions leaving a note that it was successful but later we found no payment occurred. We were then charged a late fee. After the 2nd time of this happening and after calling customer support on both instances I was finally told to submit the request for automatic payment through a paper request and that I was then caught up. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ce10ef90c0c44a2887d660dfc5771bbf
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{"chroma:document": "I am an acct holder at US Bank, both business and personal. But I will be closing them both due to what I believe is a scam by them to get seniors to open an acct with them. I am a caregiver for my mother which is a disabled senior. She is collecting her SS payment on her direct express gov issued debit card. Well since I bank at US Bank I figured I would just pull the money out of my mom's acct to pay her rent and bills for the month from their ATM. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b0eedc73f0c14c22873c76f623f4122f
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{"chroma:document": "Boulevard Park US Bank branch staff demanded that my SSN and other Personal Information (Hacker Bait) be kept on file \"Profile\" for one simple debit card transaction. I have a Government issued debit card. The government contracts with major banks including US Bank to provide cash back service to non-account customers upon presentation of the card and valid ID. The teller had already input all my information, ran the card and had me sign the receipt leading me to believe the transaction was complete, then I was asked if I had an account, I said no."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 339f7834d6f6433cb9acb9238b34dfcb
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{"chroma:document": "My husband had a business checking with them. They charged a $6.95 monthly maintenance fee. He didn't use the account for a month and his balance was at $0. They charged him a fee at the end of that month, and a fee at the beginning of next month, then proceeded to CLOSE the account down soon after. On top of the two monthly maintenance fees, they also charged an OVERDRAFT fee of $36. Keep in mind that this OVERDRAFT FEE was wrongfully applied as he never actually went overdraft. They then sent his account to collections. All of this happened in less than 1.5 months without any notification."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a4987c8b2e2c4cf78203964e4a9bdf56
encoding: FLOAT32
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{"chroma:document": "I would love to give US Bank 0 stars, unfortunately that is not an option. I went into the bank yesterday to deposit a check. I questioned a decision they made and they got mad that I was questioning it (their anger included glaring and condescending remarks). I then told them I would be closing my account the following day. When I went in to close my account, they said they were sending out a notification that they would be closing it instead and that it would be on my record, making it more difficult for me to open an account elsewhere. I didn't realize that banks could retaliate because you decide to do business elsewhere. Because of this, I strongly discourage EVERYONE from using US Bank. If you do use them you cannot question their decisions, you cannot voice your grievances, you cannot ask for additional assistance. They do not care about you, your money, or your business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d3070c8a0cf742eaae19ada1527d8205
encoding: FLOAT32
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{"chroma:document": "Extremely lacking professionalism in behavior and attitude. Incompetent service. Not thorough of task and not respectful of my time - I am forced to repeat visits due to mistakes, made by Account Reps, time and again. They don't LISTEN to my needs. Not proactive or anticipatory in serving and assisting me. Appear to enjoy strutting about in suits with stone faces though. I recommend the use of phone rep service, whenever possible, to achieve concrete answers and correct results. 800-customer service is the only saving grace for me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ba807ad92ee4472abdd099b9f563fae7
encoding: FLOAT32
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{"chroma:document": "Had an auto loan with US BANK. Got in an accident. Not my fault. Insurance said dealing with US BANK was an ordeal. Insurance was finally able to send them check covering my loan. Everyday called to see why hasn't posted. Finally I learn they don't post for ten business days. Other banks do it in 1-2. This is over holidays. Bank paid on December 21st. Now January 2nd and I'm thinking it's going to be stretched to maybe the 7th? Won't give me a loan because of insufficient credit history which is absurd because got loan with them before. And because loan still on books I can't get a loan from someone else. It's now January 2nd and my car rental expires tomorrow and so when look for car I'll have to do without a car in winter. Will also have Uber, bus or bike to my two jobs. US BANK is the worst. Please let me know if this deterred you from joining US Bank. Would give me some happiness."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 05b1160ba2e141b2ad3f0e07fab45eff
encoding: FLOAT32
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{"chroma:document": "Opened a checking account with a lady over the phone 12/27/2018, communicated for 2 hours, decided a particular checking account would fit my needs. She did indicate that US Bank did not have a footprint in the East Coast, but would try to see if an account could be opened. Shortly she provided me with an account number and routing number. She provided me with a phone number to call for online banking, was told paperwork would be sent. The very next day 12/28/2018, learned via email this account was closed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ea03cb5a9ae4adc9441fe4a7b9eeba7
encoding: FLOAT32
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{"chroma:document": "So U.S. Bank really screwed me!! My check was late Friday at work so I deposited my check 1st thing Saturday... with Christmas and my son being abandoned at his grandparent's house by his stepdad at Thanksgiving with no clothes, I've had to buy unexpected clothing and food for the boy and the extra child support I was ordered to pay, by the court because of the delay in autopay with the job change... I didn't have a lot in checking. So now I'm told that I won't have my money until Wednesday!!! If I would have been warned at the time I was depositing it, I would have held off and went to Walmart to cash my check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 33ddb94794814b8785ab7855b9839aab
encoding: FLOAT32
metadata:
{"chroma:document": "Before you write a check to your daughter, son, family or friend and include their significant other on the check you need to know US bank will cash the check without requiring 2 endorsements, allowing the significant other to either deposit in their individual account or receive the cash and the person you intended to received the money will not have access to the money. If you are a victim contact the Office of the Comptroller of the Currency or OCC and file a complaint. Because US Bank will give you the run around requiring a police report \"not necessary\" and a subpoena \"not necessary\". Good Luck. Ripped off in STL."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2399dd18d2b475b9c13186788b6dc13
encoding: FLOAT32
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{"chroma:document": "The people who work at this bank constantly call me while I'm working, asking me for my customers' names. When I told my customers to deposit their rent money into my business account, US Bank (78 Blue Ridge Kansas City, Mo) told them and me only $500 can be deposited a day. Then a clerk called me and said I have TIN number changed. Said she was auditing my account and said she was going to close my account. I could not withdraw any funds from my account, so I filed complaints. I'm trying to sue this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1ac9f12af69f4f0289b78ae80224e2b9
encoding: FLOAT32
metadata:
{"chroma:document": "This is absolutely the worst bank I've ever had the misfortune of dealing with. I just opened an account with them two weeks ago and all of a sudden access to it disappeared from my online banking page. No way to check my balance and no way to make any transactions. I'm waiting for an explanation from them, but meanwhile everything is on hold. You'd think they would have the courtesy of calling their customer to discuss whatever issue they have, but no, they act like you're some kind of a criminal. Good-bye US Bank and good riddance. I will stick with my Wells Fargo Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 15a7d141649a4fa197e0daffbb44d846
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with US Bank since I was a baby. 28 years! 2 years ago I opened a line of credit that had a secure interest rate of 6.99% so I could pay off a high interest rate credit card. Now that I get my statements online I just looked at the interest rate and its up to 11.99% without my knowledge! I've emailed them and called multiple times and magically they are having trouble finding the original agreement. Will be contacting a lawyer soon if this does not get resolved!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cf3c007f15f748f182e66a4c41ba2a98
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank has the worst customer service I have ever experienced. Everyone I spoke to regarding a dispute of a transfer acted like it was their first day on the job. They do not allow you to speak to a supervisor. They must try and help you first then when they don\u2019t know the answer they act like they are going to put a supervisor on the line and then I get disconnected. 3 times. Not a coincidence. I don\u2019t they train their employees. It\u2019s been nightmare trying to get my $600.00 back that US bank has been collecting interest on. If I could give this review a negative 10, I would."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f1aeeb613c174e14b5f0bbbbaddf4988
encoding: FLOAT32
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{"chroma:document": "July 2018 I attempted to use my bank card and it declined at the atm, second attempt it stated exceeded my daily limit, 3rd attempt I was directed to call US Bank. $918. Within a 24 hr period by advice from their dept stating try again after midnight. We were in contact with US Bank. They stated they see we attempted to withdraw and see it's declined AND said our cards were locked. 3 days later we see atm fees plus the amounts still pending. I called from concern and assured it would work itself out. Not to worry. 5 months later I receive letters stating it's past the 60 day time and they declined investigating. I have numerous call records showing I called plus fax verifications. I requested transcripts of their phone calls and denied them. They are stealing money and refuse to listen to their calls to prove I never got the money from the atms they said my card was locked. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 645492fd27fb4710bd195d8896e41c28
encoding: FLOAT32
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{"chroma:document": "I have 2 business accounts with US Bank. I have not had access to online banking since my second month with US Bank. It is critical that I have reliable online services because I travel 75% of the time. Each time I have returned home, I have gone to a local branch to gain online access. On 4 occasions while at the branch office it seemed to be fixed but on subsequent attempts to use the services I was locked out!! This morning, I am again unable to use these services. I have demonstrated patience and tried politely to work with US Bank for months! I can no longer Remain patient. When I close my accounts today it will represent FIVE trips to the US Bank branch office with NO positive outcome. In 30 years of business banking I have never had such a poor banking experience or relationship. As unfortunate as this is, US Bank operates like a 3rd world organization. I recommend that you avoid banking with US Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bdbc2ebd95dc420c9c7d649b8c66a365
encoding: FLOAT32
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{"chroma:document": "I closed my account with U.S. Bank a month and a half ago when I got married and started a joint checking account through Wells Fargo with my husband. First, they sent me a check to the wrong address with the remaining balance from my account. After spending three weeks of being transferred to different departments and talking to different people, I still haven\u2019t gotten my check. I closed my account a month and a HALF ago and they are STILL holding my money. I strongly recommend using any other bank besides US Bank. They are far too big! Go with local bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 84c42b13dd7044fb919ba9f61c274bc8
encoding: FLOAT32
metadata:
{"chroma:document": "Despite multiple notes and the fact that my account there is closed US Bank continues to bill for a line of credit (Cash Flow Manager) that I have never used, was pressured by bank loan officer to get many years ago. The implied threat is that my credit rating (830s) will be damaged if I do not pay... I only used the bank because they purchased a small local bank formed by friends many years ago."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1fe4d77a05cc40c1bb3ed17c8633a528
encoding: FLOAT32
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{"chroma:document": "There should be an option for 0 Star. Called to inquire about a Zelle transaction that will take about 1 to 3 day to arrive. Meet with rude customer service which stated that it has nothing to do with US bank. If you hate your job, don't work there. US Bank, don't you give your employee proper training before putting them to work? I understand that it's the holiday season and all but don't customer service department exist to help answer questions and concern of the CUSTOMERS? Why are we being treated like pests? I am considering changing bank if I have to deal with this kind of treatment everything I run into problems or simply just have a question about my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c3b2c3cf0dd6430993d1f2e623bcea7f
encoding: FLOAT32
metadata:
{"chroma:document": "I am retiree on fixed income. Made mistake of opening checking and savings accounts at US Bank. Already charged $88 in fees in 2 weeks. $50 for trying to wire money into my savings. Research before using US Bank and you will go elsewhere. Lesson learned."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 053daba6d5434d63ba8165a77fa17495
encoding: FLOAT32
metadata:
{"chroma:document": "WATCH OUT for the Fry's CC scam from US Bank!!! US Bank has conspired with Fry's to make rewards points offers for online purchases that will not be honored!!! If you buy online from Fry's, they code it as if made in the store, and US Bank screws you out of the transaction credit. Way to treat loyal customers Fry's and US Bank!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f2e838c2c3f4b01ae67cc478cce0d82
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{"chroma:document": "I called in regards of the Zelle to Zelle transactions. Why do it take up to two days to process. I couldn't get an explanation from the CSR. I also asked questions on why won't the app allow you to see description with a debit transactions. I was also made aware that they took the courtesy waiver away in May. Not sure why but life, happens or timing is bad to where you may not make it to the bank in before the cut off time. But to know that if you make a mistake that your bank won't help a loyal customer one time that don't make you feel secure with that bank. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4d819a0fa9a04f899c49aea6a02fdeae
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{"chroma:document": "My wife's account was used to pay my credit card down by 1600.00 not by her or I but by a scam low interest card caller who somehow took money from her account putting her account into overdraft fees and etc. After that they reduce my credit limit claiming they cant refund her the money cause it would go above my credit limit. So we feel they committed fraud themselves and are hiring a lawyer cause at the time my credit limit was enough. So US Bank is in for a world of hurt. I have a lot of business contacts with US Bank and they have started closing their accounts. And my type of business is a 9.5 billion business. It's not about the money. It's about correcting your mistakes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c845eb8ad41043ca85377eb3d17236c9
encoding: FLOAT32
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{"chroma:document": "My city incorrectly classified my property as vacant and sent me an exorbitant tax bill which US Bank paid. No issue here. When I realized this I got DC to correct the error and credit my account. We're talking a ton of money here. Anyway my city has been great since the error and all US Bank really has to do is request a refund due to overpayment. It's been pulling teeth for weeks. It's killing me & it's total apathy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bfafd7f5a8694697965da7b226dabd66
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{"chroma:document": "Deposited over $1800 check into my new savings. Came back the next day to withdraw some cash and was told my account was put on a hold for Minimum payment which was $25. In which she could see that I had well over 25 dollars in the account but still would not give me any money. I was leaving town that night for work and would have no way to get any money. Called customer service. She told me there was no reason she couldn't have given me money but there was nothing she could do because the bank had already closed for the day. Thanks a lot US Bank Carlinville IL."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9abfcaa4cad14ee28e8324f24db6bb21
encoding: FLOAT32
metadata:
{"chroma:document": "This bank uses unethical tactics to charge late fees every month. Their customer service is terrible when calling in. They are not interested in listening or understanding your complain, only in their own agenda. Stay away! I\u2019ve been a customer for over 8 years and have had not had any negative remarks on my credit with a score over 800."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f19ba8e873cf4187ac2bd2dcedd48d7c
encoding: FLOAT32
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{"chroma:document": "I have been a loyal Customer with US Bank with 5 Business Accounts, 1 Personal Checking Account, 1 Savings accounts and 4 Credit Card accounts, 3 Personal and 1 Business Credit card. US Bank decides to close 2 of my personal credit cards with high limits and my only Business credit card that also has a high limit without my acknowledgment nor did they send me any notification letters in the mail/email. The only reason I found out is because I went online to my accounts and noticed that 3 of my credit card accounts were missing. When I called Bill ** in the Card Member Services Payment Risk Department he advised me that he decided to close the accounts because I was a high risk for having too many authorized users on my credit card and I had been adding and removing. Keep in mind all credit cards are in good standing and even 2 of the 3 he closed had zero balances."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b521528514a4692b18addb2f60e8825
encoding: FLOAT32
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{"chroma:document": "I have had my card with US bank for over 12 years and the first time I call their customer service number They ** was the rep that answered and she is a miserable person wow. I don't think she even wants to work for the company because she does not care about customers at all. I asked to speak to a supervisor and she said, \"There is no one else in the building that can help you.\" I asked her if I request a credit limit increase with my 800 FICO will it be a hard inquire or a soft one she could not answer that either. Shouldn't your staff have better training and more knowledge about how credit works and what the difference is."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 32459e2a689d4b9d9c668fdf972113ad
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{"chroma:document": "I was seduced into signing up for a new credit card by US Bank even though I have a wallet full of high priced reward cards. This new card had a benefit that none of my other cards had, at least not as generous of a benefit. What seduced me was cell phone insurance, for all my cell phones, as long as I charged my cell phone bill to my new US Bank Platinum Visa card. The insurance was for accidental damage or theft. This insurance carried only a $25 deductible (I had another card that had a $100 deductible for the same cell phone insurance). So I signed up for the US Bank Platinum Visa and paid my AT&T statement with the card. A few months past and the microphone on my iPhone began to act up and people could not hear what I was saying when I spoke with them on my iPhone. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1aa47cbee37544188aa3b540108526a0
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{"chroma:document": "On Thanksgiving day I see my bank account was closed due to negative balance which has direct deposit and was told I was sent notices of the account being closed which I did not receive. I go into local branch do paperwork to have check revert to another acct I have with U.S. Bank handled by the asst manager. Told I would get the check a couple of days after it was at the bank in new acct. Why was the check sent back and was told they did not catch the check in time to put it in the new acct which was a lie. They did not check info. I had to fill out to revert the check to the other acct and sent it back. I will not deal with this bank anymore and will not refer anyone to bank with this bank. They are liars and thieves and try to cover up their mistakes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f3aaf1b84b484a829a1d56eb6aaea800
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{"chroma:document": "On Nov 5 I went into the Colerain Hills location and the branch manager Kyle ** was very rude so I closed my acct. Left and called. Was able to get another account same day. Different account number to have Kyle ** close my new account WITHOUT ME BEING NOTIFY. I was told I had 30 days to make a deposit of $25. They closed my account on Nov 13. It wasn\u2019t even 30 days. I had until Dec 5. I was told today when I called to see why my account was closed. I received a closed account statement for both account But NEVER ANY PAPERS ON WHAT I WAS TOLD TODAY. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b0780907abc94720a35029516a484568
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{"chroma:document": "We were charged $395 for \u201ccontract termination fee\u201d when we had complied with all terms of the lease and returned the car 2 months before the end of lease! Ridiculous to charge a fee at the end of your lease! The lease is supposed to end and you are supposed to return the car. Will NEVER do business with US Bank again!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f04b2289ffc8495091a7799e2809e45d
encoding: FLOAT32
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{"chroma:document": "Deposited $40 cash in ATM. Malfunction caused money not to be credited or returned. Was told it would take up to 10 days to be rectified which is unacceptable. US Bank error causing my acct to not be credited."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 05e9464393ec4e41a07a2b6bd3760ecc
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{"chroma:document": "I was charged an overdraft charge on an overdrawn amount of 4.23. It cleared on the 13 and was charged an extended overdraft on the 16th. I was only overdrawn for 3 days. When I called customer service she said I shouldn't have been charged it and she said she would reverse it. I then deposited 60 dollars and when I looked at my account it wasn't fixed and only had 19 dollars so I called customer service back and was told yes I should be charged it. Incompetent bankers. I'm going to look for another bank. it seems this is a norm for them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: af366099315242859bc56d2904295c78
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metadata:
{"chroma:document": "Was sent a hand delivered letter with foreclosure threats all over it cause a late fee of $50 from previous month was not paid. Absolutely ridiculous. I really hope my mortgage note gets sold to a different bank. Livid with anger with this harassment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "So my credit card get compromised as I see online a fraudulent charge on my credit card then I get a new credit card in the mail and I haven\u2019t even had it activated for even a second and I already see a fraudulent charge on it. I went through like multiple credit cards like this and I wasn\u2019t even shopping online or had I left my house. It\u2019s like US Bank is running out of number combinations to put on their credit cards and accidentally making copies. But customer service is very helpful and cooperative."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8895300e4e8747cf8696c3244f5d4285
encoding: FLOAT32
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{"chroma:document": "I received - and personally opened the envelope containing new credit cards in the mail today to activate, from US Bank, as a result of wife losing hers a few weeks ago... There was not the usual \u2018Call this Number to Activate\u2019 sticker as I\u2019ve had in the past, but a sticker with a US Bank website. I entered in the requested info on this site and got rejected, so I called Customer Service. The first person I spoke with asked me a battery of questions to confirm my identity- all of which I passed, and then asked me to confirm the date with which I began as a card member with US Bank, and because I could not recount the very day- years and years ago, she refused to continue the activation! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 029225e1d9da43e78988be6d51134cf0
encoding: FLOAT32
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{"chroma:document": "I have never been a member of this bank and after my experience I never would. I will not go into too many details. However after talking to 3 customer service agents. Then making sure, I had everything. Drove 220 miles to get the business I needed done and was told no it can't be done. Talking to three different people at the bank and someone from corporate office who told me that customer service would never tell me that and asked the recording to be reviewed. Was told that dont record and I was lying and was hung up on. Then I was told to leave the bank before the cops were called. Never do business with US Bank. They lie to you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e53ff2ebb65a43c2aa3a75403cbd1bd6
encoding: FLOAT32
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{"chroma:document": "On September 8, 2018 I had an appointment with an Appraiser come out to my house for an Appraisal that I paid for to remove the PMI off my mortgage. When the Appraiser arrived at my house I greeted him in my driveway and asked if he wouldn\u2019t mind doing the inside of the house first, since I had just vacuumed and cleaned the house. I went further to explain since it just rained the night before and I had also just cut the grass that I didn\u2019t want this tracked into my house. The Appraiser responded \u201cNo! I\u2019m already outside and I\u2019m going to do this first!\u201d So, we proceeded to walk around the house and through the yard, and when coming into the house I asked if he wouldn\u2019t mind wiping off his feet before entering since I remove my shoes in my house. He proceeded to walk into my house without wiping off his shoes and did not put on any shoe covers. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc3786ed6b0f4d97a6bb80afa85bcff5
encoding: FLOAT32
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{"chroma:document": "Hard fraud holds placed on a newly opened account to deposit a student loan check. Was escalated and closed, due to me trying to transfer money into my usual PNC account before the \"new account\" holds had dropped off. So the risk department closed my account and said after 15 business days when my check clears I will receive my check in the form of a cashier's check! No communication or anything, just me calling in to find numerous holds despite online banking says all the money is available. Well no wonder I tried to use it! My family relies on this money for basic necessities. And now we have to wait a whole extra month to get it! Absurd. The Consumer Financial Protection Bureau is a JOKE! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb083fa80e7743eabf209c7e22a67855
encoding: FLOAT32
metadata:
{"chroma:document": "First off, the US Bank app sucks. There are too many bugs and the app freezes once you scroll down to previous bank records. To my main problem. Yes there was fraudulent activity on my card and US Bank stopped it but that wasn\u2019t the problem. The problem was the bank never notified me so my card was declined trying to buy dinner and groceries. They could\u2019ve at least given me a warning ahead of time so I could get to the bank and pick up a temporary card. The bank was closed and now I\u2019m without money to buy food. I will be closing my account first thing tomorrow."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: deba5e17df9e4b46b7d624a014da5614
encoding: FLOAT32
metadata:
{"chroma:document": "We decided to start paying our mortgage online instead of at a branch office, that is 30 min away. I registered for online payments, and it proved to be a disaster. I talked to at least 8 people over 2.5 hours this morning, only to find out they do not work with Firefox web browser... They told me to use Chrome... OK. I used Chrome from a different computer and it still did not work. They told me they could take my payment over the phone, and would reduce their normal $11 charge, down to $5. Are you kidding me? Their system is having some problems and they want to CHARGE ME to make my payment, 'cause their system stinks? You know what else stinks, their customer service, it is terrible... Wish I had found this site before taking out a mortgage with them. Bernie Madoff treated his customers better than these dolts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1192c66e51a94c91b91586c3f18ac76b
encoding: FLOAT32
metadata:
{"chroma:document": "I used the pop money service (online) after talking with a banker over the phone and was assured that my funds, which were debited on a Monday would be in the recipient's account (also a US Bank client) at the latest by Thursday. Well, it was not! Now it is even a day later after this already extremely long float time. I was told online that nothing could be done to speed up the transaction. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d3563f4ac224eba95cb18d3f14a47b6
encoding: FLOAT32
metadata:
{"chroma:document": "Seriously they are ridiculous. I been having my account for years so now just started noticing they are charging me a 6.95 dollars fee. When I get a direct deposit of more than 1000 every two weeks. Call the banker they said it because I have a different account. Wtf. Like they never said anything about different account when I open it. They like to rob their customer like that. I will be canceled them after today cause they are not realistic with what they said. One day one thing and the other a different thing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f6f21d8b28b14480bf596fb267ee26c4
encoding: FLOAT32
metadata:
{"chroma:document": "Had a $6.71 overdraft, was not aware and in less than a day without a phone call or notification they closed my account in 24 hours of being overdraft. I have direct deposit and can not access my money. Single parent attempting to pay down on debt. Horrible, run far away from this place."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c7bb9c1b86b04b999750461763b320fb
encoding: FLOAT32
metadata:
{"chroma:document": "Had several dealings with US Bank. Always seem to get the run around and full of excuses (well maybe they just bypassed that office and the paperwork went to the courthouse), no that just doesn't happen or how about this (we are wanting on a decision or waiting from paper work) how come I can get it in a matter of a few minutes but it takes them a week or two. Only 1 star because there are no negative stars."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b8e627faf27b4853baf051c1da926df2
encoding: FLOAT32
metadata:
{"chroma:document": "Cannot do simple things. They took my deposit to set up a savings account. I cannot see the savings account anywhere. Their response to repeated questions from me is \"we show the account is active\" and nothing more. Luckily the account was only to pay a loan and not a necessity. Be wary of US Bank if you're seeking peace of mind."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f2af4edaea04d728ae9b124c79d46a3
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a customer for over 10 years and had my credit limit up to $20k at one point but didn't use it for about 2 years then used it for less than $100 but missed a payment once due to out of country trip. They dropped my limit to $500 now. I've been paying my full balance as soon as it's posted online but it wouldn't let me make payments on pending transactions. The only reason I am using this card is to earn mileage on Korean Air. I've requested for credit limit increase but they wouldn't even consider it due to less than 6 mo payment history. They are just too strict on their policy. Just because I missed one payment, they dropped my credit ridiculously low and wouldn't even consider $500 more credit limit increase. They really suck on keeping their customers happy. I'd never ever want to use their cc since there are many other options with much better c/s."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 04680d96f3fc4e33b335f813ed73fe94
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank Visa does not support or represent their customers. A company, which mailed me products that I returned via UPS, is stating since the product was not returned within the 7 day return period (which they interpret as from the day the product was ordered, not the day I received the product), they will not refund my money. Visa is standing with the company. I am out over $7,000 and I have no product because they did accept the return."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5e8b22f786214e16bb344accc1c45b91
encoding: FLOAT32
metadata:
{"chroma:document": "Been banking with them for a few years now, always getting charged a fee that I'm unaware of, and their fees are very high, you also get told different information from every bank teller that you talk to. Would not recommend."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c4498d4d4e04666b2ed218a968dc202
encoding: FLOAT32
metadata:
{"chroma:document": "Having issues getting reimbursed from Insurance money due to water damage on property. So far I have had to pay out close to 4,000 out of pocket with only a 1,000 deductible. They keep giving me the runaround asking for more information. Losing receipts had faxed in. The insuranceclaimcheck.com they want you to use is bs and Doesn't work. I have sent them. Paid in full receipts from the contractor. Even took it in to the local branch where I watched the manager put a copy of it with the check they sent made out to me and the contractor in an overnight envelope to them to have them call me the next week though say my request to gave the contractor removed from payment was denied because it shows I still owe. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 26ea211ebf1e41e3a77fa310a9ed26e6
encoding: FLOAT32
metadata:
{"chroma:document": "I have not banked with this bank for over a decade. The bank charged me $35 for a 12 cent overdraft even though I had deposited cash money the day before. They said the deposit has not registered on my account but the system shows I made it. I made sure I had a $0 balance and closed my account. I got a call yesterday from an attorney claiming to work for US bank and they are claiming that I owed over $300 in overdraft fees on what is still an open account. I told him I have not used that bank for years and I owe them nothing. He then threatened to have me charged with fraud on a financial institution. I told him he could try if he likes and send me a summons. I will get my attorney on it and sue them. Waiting to go to court on this. I am thinking we should all file class action lawsuit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f4e49d04e5734d0db279ef70a3a69b29
encoding: FLOAT32
metadata:
{"chroma:document": "When I retired five years ago, I decided to have my pension checks direct deposited into a new bank account. I wanted a large national bank with actual branches all over the U.S. because I was going to be traveling a lot. I chose US Bank. Big mistake! This bank goes out of its way to illegally delay deposits to put an account into an insufficient funds charge situation. If making a cash deposit, the account will not reflect the deposit and correct balance for a day or two instead of the same day as the cash deposit. The first couple times it happened, I just let it go, thinking I made a mistake. Then it happened again and again, and I caught them charging my account a day or two early on some transactions, again causing several $36.00 overdraft charges. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0791e43715e34b81a527bca0e66324f5
encoding: FLOAT32
metadata:
{"chroma:document": "My mortgage was sold to US Bank in 2012 and it\u2019s been like the twilight zone ever since. Started making extra principal payments shortly after which sometimes were applied correctly and sometimes not. When I started paying principal payments that were higher than my mortgage payment AND contacted them to apply all extra to principal they started applying it to next month\u2019s payment instead. Numerous calls, right for a couple months then screwed up again over and over. And of course wouldn\u2019t let me talk to the department that actually applied the money \"internal department\" (secret screw-up department). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6a36790407244e888f6cd99832ae45ef
encoding: FLOAT32
metadata:
{"chroma:document": "DON'T EVER PUT YOUR MONEY IN THIS BANK. They charged me 7 overdraft fees for very small transactions that should have been denied. That's $252.00!! When I called the 800 number to see why in the world this was happening, they informed me that back in July (mind you it's now October when this suddenly happened) I changed my overdraft settings online --- which I NEVER did. When I explained to them, over and over, that I did not do this, and this must be some sort of mistake, they refused to listen to me. "}


