# embeddings_queue

created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f3b99b8ef38244ccbbdb98e1bb5404cf
encoding: FLOAT32
metadata:
{"chroma:document": "I have had my account with TD for over a year. Have never missed a payment and only have had one late payment (literally by one day). I purchased some new items with my TD card In April. In March I paid my normal bill plus a little over, not knowing what my new amount was. I got a late payment in the mail a few days ago saying my payment was missing $3 dollars and they were charging me a late fee of $38!!! I called the customer service and talked to two different supervisors (after being on hold over ten minutes each) who basically told me, that was too bad and nothing they/will can do about it! Very dissatisfied and will be returning the items back to the store to get it off this finance account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5e94d2ce69dd4020ad85cf2b53cecb0e
encoding: FLOAT32
metadata:
{"chroma:document": "There's so many issues I have with TD Bank, but Oh-my-God!!! I CANNOT TAKE entering the single-use code every single time I'm trying to check my account, this is ANNOYING and the dumbest idea they could have ever come up with. Why not one passcode for you to put in every single time, no one has time to wait on a text... and on top of that if you use someone else's phone you're out of luck. I was at Walmart trying to pay for service on my car when my phone died trying to check my account for my mom's phone. I couldn't even check it due to this dumb single-use code. Please deactivate this, it is annoying ** out of me. I can't wait to leave this Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7b64f8c62a9348628560a6df152fb198
encoding: FLOAT32
metadata:
{"chroma:document": "I brought 1750 Euros to TD Bank to wire transfer to Italy. The clerk, Howard **, told me he will get me the same rate to change to Euros for transfer. I then agreed because I don't need to pay extra CAD. When everything is almost done then he told me the rate has gone up so I have to pay extra which is $185.75. I then asked why he said he can give me the same rate and the answer is \"I SAID I WILL TRY TO GIVE YOU THE SAME RATE\". I think everyone knows buying and selling is never the same rate. I look like a fool. He should never say giving me the same rate which is impossible at the same day but it is possible for some other time. This is a lesson to other people and a good lesson for TD Bank clerks' training."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 03adba552da8491283449c725f3d5c2e
encoding: FLOAT32
metadata:
{"chroma:document": "Terrible accessibility to customer service via phone. Painfully and unreasonably long hold times. Often 20-60 minutes plus. Don\u2019t bother going to a branch because they have to call the same customer service number as you do. Going back to Citibank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4afc60901da4a95b2446fea16a51c0e
encoding: FLOAT32
metadata:
{"chroma:document": "If you bank with TD bank, take your money and run, seriously!! Day 13 of my fraud case (only 6 for them since I had to wait two days to file my dispute and they only count business days). Someone got my debit card # (while it was still in my possession) and charged 10 transactions for $99 each and four more for various amount close to $90. The bank did not catch this or flag it as fraud, I did, the same day. I called immediate, and the charges were still pending, so I was hoping they would be able to stop them, but they said they couldn't. They said they would have to wait for them to go through, and then I could file a dispute. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81260d5f3a7e457e9e46c33bc07d9ed2
encoding: FLOAT32
metadata:
{"chroma:document": "I called their customer care for unblock my debit card payment to rebtel.com. I called them first time around 2 pm. After waiting 25 minutes even they said waiting time 20 minutes executive said she unblocked my card. Okay hang up then I tried again to pay rebtel.com around midnight 11.30 pm same day but same msg. Rebtel says my card declined by issuer so called again waited 30 minutes with phone. No one response then I hang up. Now who is responsible for this? Is this you call service!!!! I attached pic of my waiting time duration with them..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 62e84e2105e04e1f9d1a3601f5d312e9
encoding: FLOAT32
metadata:
{"chroma:document": "In December 2017 I lost my debit card and someone used it to go buy lots of stuffs and I called in and report my card stolen, and report the fraud so they got back to me saying that the transaction happened between valid and invalid transaction so for they can\u2019t give me those credit. So I work hard and anybody can just take my card and used it and My bank can\u2019t protect me. Nice. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f9a576b2ebae4d1c8fe6ecf1d06fd094
encoding: FLOAT32
metadata:
{"chroma:document": "I recently went into the TD Bank location at 300 Main St, Nashua, NH and applied for a personal loan in the amount of $10,000. I spoke with the branch manager, Jacob **, who submitted the application to his underwriter. I also showed Jacob my credit scores, which were obtained from the three major agencies; Trans Union, Equifax and Experian. My credit scores from the three were 655,670, and 654."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 091d5a81a785402e9c1d0718aea7595a
encoding: FLOAT32
metadata:
{"chroma:document": "I am a church treasurer. My name was added to the TD Bank and credit card account. I was suppose to get a credit card with my name on it so I could have online access. It should have arrived in 5-7 business days, but did not. I got a phone number at the branch for credit card services and it was not the right number. I waited on the phone several times because they did not have record that I could speak to them about the account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4264d7c37b2349c9b510221ba54b970c
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with TD Bank for 14 years. I've had small business loans and checking accounts, personal mortgage and home equity and checking accounts. I'm closing them all. My problems started this year when they simply ended automated transfers on a small business loan and home equity loan. The small business transfer came up with an error so I noticed it but it was near impossible to even make a payment because their phone support is so bad. When I finally did get through to them they told me I had to go in person to the branch to make a payment. Even in the branch it took an hour to make a payment. The home equity loan, a transfer that has been running for at least 5 years simply disappeared. I can see all the past payments but there were no future payment scheduled. This transfer was NOT set up with a limited number of payment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 20e30cbdf2b74a21b04b0ed5b70e1553
encoding: FLOAT32
metadata:
{"chroma:document": "As I write this, I've been on hold for 40 min. and counting -- and to rub salt in the wounds, a 10-second long music loop plays over and over and OVER again... no way to turn it off and have to keep listening because there's no clue how long it will be before someone answers. This is like some form of torture. Even bad music would be better than this headache-inducing loop. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3138e7f499364eaebd9430b3906b1500
encoding: FLOAT32
metadata:
{"chroma:document": "In the early 2017 I deposited a check in to my checking account in TD Canada. The check was for $3000 and going through my papers just recently I realized there was only $2000 was deposited to my account, I went to the bank and asked them about it and I was told there would be an inquiry about it. Today somebody called me from the bank and told me the matter is closed and they can't do anything about it and it is my fault that I didn't let them know sooner, so for all I know I gave them a check for 3k and they put only 2k in my account, they made a mistake and I have to pay for it, I work very hard for my money, is there anything I can do, please help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a65f178e658c4e53b73ee6e275e982be
encoding: FLOAT32
metadata:
{"chroma:document": "TD Bank charged $1368 in fees after promising twice to stop. TD Bank refused to refund $1368 in maintenance fees they charged improperly for one of four checking accounts I have with them. In 2013 when I first noticed the improper\u00a0charges, I contacted TD Bank twice and each time they refunded the fees and promised to stop charging those fees. But despite their two promises TD Bank continued to charge\u00a0the fees. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bac3312c0ec84155ba000508b1d97e3b
encoding: FLOAT32
metadata:
{"chroma:document": "Could be the worst bank I ever did business with. Their online business checking account is horrible, I tried ACH money to another bank, I get a pop up that says I have to go into the bank in person. When I get there the banker did not know how to set up my ACH. How about that. If he didn't know who should I go to? Not sure than to wait on hold for a minimum of 30 minutes to get someone to help you. The worst bank I ever seen."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 72ee3ded72224ddb81d67c06cb189383
encoding: FLOAT32
metadata:
{"chroma:document": "Been on hold for over 30 mins no matter when I call morning, noon or night. Today I was on hold for the 3rd time after 1st time being on hold for 35 mins, the second time 45 mins. Third time 1 hour and 18 mins before a rep said I have to be transferred to another dept. A department for purchase disputes which is not an option in automated system. I asked if I would be on hold more, she said no. Transferred me and I was on hold for another 40 mins. That's 2 damn hours and NO help. No one to file a dispute about a charge I didn't make or authorize. How is that a credit card company protecting my security??? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5dc065db12546b9ab190a7af7d27356
encoding: FLOAT32
metadata:
{"chroma:document": "I have spent close to two hours being moved from one person to another for a very, very simple request - i.e., \"I need to talk to your fraud department.\" - I have gone through two separate calls where their systems disconnected me. The second call resulted in my being transferred to 5 different people with waiting times from 9 minutes to the longest of 32 minutes (on hold five times) to finally get cut off with no one calling me back. You would be nuts to do business with this bank as any problem you might have will never be resolved - you will never be able to contact the person you need to speak with nor be directed correctly by anyone. All of this is for me to simply have them cancel a fraudulent card I saw on my credit report. If they had a scale with negative stars, I would rate it negative infinity."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ab755bb8fea4d0380afeb7b9ac8412b
encoding: FLOAT32
metadata:
{"chroma:document": "I have follow instructions for the new security online, including the new cell phone app. At the beginning didn't work, a few a week after start working for a few days, now It doesn't work anymore again. I call for help and they asked for the account number (I'm paperless so I don't know my account number), they asked for my SSN and that I know, they asked me what was the amount in my latest $ transfer (I don't remember. I always transfer like 135.23), I didn't have my cell with me so they can't send me a text message (the cell app does not work properly). All this is real and it can happen to anybody specially me that I travel international all the time. They will not call my home, they will don't send me an email, they don't ask me security questions. Was wrong with TD Bank? At this point I don't. Tomorrow Sunday I'll close my account, hope people do that and move to a real \"convenient bank\", \"I'm definitely NOT in good hands\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a806248b1c6427e897a969b9e1a1908
encoding: FLOAT32
metadata:
{"chroma:document": "I'm not sure what legendary service TD Bank is always talking about but my experience with them has always been bad. The wait time to speak to someone on the phone is 45 minutes. It is absolutely ridiculous! Most times when I go into the branch they are very rude. Can't even get anyone on the phone for customer service. If I could give them a zero rating, I would."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ba30f9c339b4a9eac3afc9d0977b925
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a account about a month ago, I was told that TD had good customer service and convenient hours. Yeah they might have free account if you have $100 and good hours but that's it. My closest branch (Clarendon, Arlington, VA) have their ATM broken for entire month. I went there last night to deposit money. Now it only takes checks so it is still broken. They also love to hold your money. Since I am a new customer they are holding on to my checks for 7 business days plus the weekend, that over 10 days for you to use your own money. RIDICULOUS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a723963deee34d19a278096125f9e2e8
encoding: FLOAT32
metadata:
{"chroma:document": "I set up recurring full balance auto payment with TD Bank and it continues to charge late and interest fees. I can clearly see that Recurring Payments set when I check my account online but representative said that he cannot see it. And two weeks before that, I spoke with another representative and he confirmed that he can see my auto payments. After I was transferred to customer service my wait time exceeded 30 minutes. Do you want this kind of service? I do not and will close my credit card as soon as my statement will show 0 balance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 472d07fb80c344339750af689fdb1aac
encoding: FLOAT32
metadata:
{"chroma:document": "I recently opened an account with TD Bank. Mainly to receive my payroll check. The bank said it has legendary service. What a joke, their computers are always down. Then try to get you to bank online. Then you wait on hold for 40 minutes to talk to someone. Why would anybody want to put their money in this bank? It's the wooorrrrsssttt."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cc6baffae6294076a65a1e8e5d0d704e
encoding: FLOAT32
metadata:
{"chroma:document": "I do not understand how TD Bank can continue to get away with robbing customers myself included. I deposited sixty bucks this past Sunday. All pending items got paid. Then today on the 20th of March I received a refund to which my account stated I now had $74 and change. I go buy a couple of coffees at Dunkin Donuts and then off to shopping. Within that hour the pending items were now repending my cash deposit. Date was changed but I have the deposit slip. No one will call me back because each time this is done I dispute my case and they end up paying me back and apologies! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 95f8ded5114640d78f27dfe1250b3172
encoding: FLOAT32
metadata:
{"chroma:document": "Had credit card account opened 3 years ago, was paying my credit card payment on time, never defaulted on their credit card payment nor any other credit card account that I have with 711 credit rating. I missed 1 payment by accident, after 3 days of the due date I discovered my mistake and I sent two payments, never contact me about when I missed the date, they simply reduced my credit limit to what I owed them on the card which lowered my credit ratings significantly. If you need a credit card this bank is the wrong place."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2704e60340cb4a15be1a08ce8eb6a7fe
encoding: FLOAT32
metadata:
{"chroma:document": "I have been trying for over a month to update information in my online account with no results. I am trying to change the nickname in an account and it does not accept the change. I have another account that a change was made and it accepted the change. Numerous calls to customer support with wait times over an hour got me no results. I keep being told a request to tech support will be made and I will be notified by email of the resolution. All I get is an email stating \"your change of address has been completed\" and to give it one monthly statement to take effect. What the hell is that???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d394f62741db419e816e11b678f00228
encoding: FLOAT32
metadata:
{"chroma:document": "On February 28, 2018 @ 20:48, I made an ATM cash deposit into my TD Bank Checkings account in the amount of $635.00. At the end of my transaction a receipt was issued and it read \"available\" balance $635.00. (Please note the bank verifies each dollar deposited in the ATM and records it on my receipt) Immediately I log into my bank mobile app to see the funds \"available.\" From the same TD bank mobile app I transfer $200 of the $635.00 to my TD Credit Card to make a payment. At the end of that transaction, a confirmation number is given along with my new balance in my checking account, $435.00."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 34a78c6752da4c95a873428357ed8410
encoding: FLOAT32
metadata:
{"chroma:document": "I am a new online banking customer of TDBank, mortgage holder and a HELOC account. The wait times associated with TD moving to a new technology platform are unacceptable. What's more, the company short on staff who -- once you get connected to one -- know how to handle your problem without transferring you to another agent. Yesterday the wait time was 1 hour and 2 minutes before speaking with a person. This morning I went online to update personal information and was told that it would take 48 hours for the changes to take effect. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2a164aa971a04cba9b0d47e4e694fe85
encoding: FLOAT32
metadata:
{"chroma:document": "I have had a cross border account for 5 months. In that 5 months I\u2019ve had to contact customer service 12 times with the last 5 times being in the last month. The new banking system will not let me log into my online account. Each time I have been put on hold for over 1 1/2 hours only to be told that customer service cannot help me and have been transferred to tech support which has me on hold for another 1 1/2 hours. Last week between being on hold and talking to the customer service and tech support people it was over 4 hours only to be told they cannot help me but they will report the problem. When I asked if they could inform me when the problem was fixed they said they don\u2019t do that. Apparently I need to keep calling in until it is fixed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c90f2fb8a7724bee8ed417a165e4f362
encoding: FLOAT32
metadata:
{"chroma:document": "After spending nearly two hours of my precious time on the phone speaking to many customer service representatives and also supervisors I am left feeling defeated and disrespected as a small business owner. They refuse to give assistance for any issues over the phone because I answered my questions wrong?! I did NOT answer them wrong! I created the business, and the bank account and I know everything about it! I am beyond irritated with TD\u2019s customer service. I really have no other option but to go to a local branch and make an appointment to speak to the person who set up the account with me in order to turn my online banking back on. This means that I would have to take time from my work day to go there and address this issue. An issue which they created. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4bc033cb3b7849e9ab2cfb8a1ae88e7b
encoding: FLOAT32
metadata:
{"chroma:document": "They called it a security check. What happened is they locked me out of my online acct. I was to submit a code sent to my phone. I couldn't get it to work. Locked me out. I called phone number. On hold for 25 to 30 min. I called another phone #. Another 25 to 30 min. still no answer. Went to bank, they told me I'd have to wait 20-30 min. I left, came back later when I had time. Waited again. Had to give her personal information, she would call me when she corrected it. She called and said I was all set. When I use it now, I have to use the security check (code) every time. Their Ameritrade 1099 is always 3 weeks late, I don't know how they get an extension after the Jan. 31 due date for their 1099 form."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f47d851e3fe84ebd997792405ff05bda
encoding: FLOAT32
metadata:
{"chroma:document": "TD Bank provides the worst experience in the home buying process. I am aware that home buying is difficult however the loan processor we had Kimberly was terrible. The beginning was fine with the mortgage specialist. However when it was transferred to the loan processor, that\u2019s when things turned for the worse. I am a 1099 and my wife a w-2 and she is the primary applicant, same line of work for 3 years. No gaps in work history; always working. But for some reason their main focus was on the co-borrower, the 1099. Even with strong credit, no late payments history but they chose to focus on one thing and used it to deny us claiming that no matter what we cannot get the loan. This loan processor has no communication skills, she calls at the end of the week at the end of her shift just so she won\u2019t have to speak to you. Then you would have to wait the following week at the end of her shift with hope you might catch her phone call. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d9b550318937403683bbc99f586ab6a1
encoding: FLOAT32
metadata:
{"chroma:document": "I have had nothing but trouble with this bank. Online access is unreliable, my account was hacked twice, my direct deposit was delayed. All in all the worst banking experience I've ever had. I'm opening an account elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 621e40fcc2c94332a1f6cf070254b716
encoding: FLOAT32
metadata:
{"chroma:document": "If you have to call, expect to wait 30 minutes to talk to someone. Then get passed from person to person for an hour because no one asks the correct questions. Finally, perhaps because TD Bank wasted so much of your time, the correct office will be closed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d47cd4cd8fac40b9991a437ef3b26f21
encoding: FLOAT32
metadata:
{"chroma:document": "I implore anyone who is currently at TD Bank customer to please close their account. I just closed 2 personal checking accounts and 1 personal savings account with this \"BANK\". They are a fraud! I am also in the process of making formal complaints to the Better Business Bureau, Federal Trade Commission and I'm looking to see how I can move forward with a complaint to the state Attorney General. I've been a loyal customer, willing to pay my dues and TD has been nothing but deceitful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e8f2613f18414a798aaaff6232c721b8
encoding: FLOAT32
metadata:
{"chroma:document": "If you are considering TD bank for your bank, RUN!! I have banked with them for nearly 2 years now, and it's been a nightmare. They will show you an available balance in the mobile app, and at the ATM, and when you do a transaction, they have been known to hit you with multiple overdraft fees... They seem to be unable to sync the back office info with what is available to customers. I have seen transactions I made over 2 weeks ago when money was readily available in my account, just to see that they have held the money to take it out later and overdraft the account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4fe941866b8a45b2b92bde39cfb2a5ce
encoding: FLOAT32
metadata:
{"chroma:document": "Waiting on hold for 30 minutes to 3 hours is UNACCEPTABLE. It happens ALL THE TIME. They removed the chat ability. Removed the email ability and then left the customer to be impatient enough to hang up so they are not bothered by customers. WHEN you do finally wait for a \"REP\" (can't call them customer service reps as they don't care about service...they know NOTHING and either send you off to dead air...or to a department that can't help you, again hoping you just hang up."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef98eee83c5d4c18b5a3f7aa594727db
encoding: FLOAT32
metadata:
{"chroma:document": "TD Bank used to be famous for their customer service. I could call anytime day or night and get someone on the phone immediately. Then, they updated their system February 10th and everything had gone downhill since. I have had an issue online for well over a month. Initially I was told it was fixed. It was not. I have tried calling numerous times and no one picks up the phone. I was on hold for 90 minutes one night before I gave up. I have sent multiple email messages to them, only to receive automated responses that have nothing to do with my issue - or, to add insult to injury - instructing me to call them to resolve it... Seriously???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 87d8dff1623e4486993ccad475651e4e
encoding: FLOAT32
metadata:
{"chroma:document": "I'm an immigrant. I used to do all my banking with RBC after TD provided horrible experience once in 2015. Last month I decided to do some banking with TD again after I lost my RBC card and was waiting for a replacement. I transferred funds from RBC to TD by Interac. Worst decision ever. They decided to charge me a total of 116 in fees for using the savings account for payments after closing my checking account for inactivity without notifying me. It's the end of the month and I am trying to pay my rent only to discover am 116 short. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ee6bf516684649288713dc8a4d9b2c59
encoding: FLOAT32
metadata:
{"chroma:document": "TD Bank charging me $60 for going over my credit card limit. It's called a limit for a reason TD. They let you go over it and then charge you. Do not use TD bank. I just called them and now I have set it so my limit is actually a limit and I cannot go over it. Seems like it should have been that way before but I know why it wasn't. They are ** who know people won't check what they have spent on their cards."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6e66a76853884b8cae94051b6b2d64d1
encoding: FLOAT32
metadata:
{"chroma:document": "Simple task, try to check balance. App never works, customer service waiting line 34 min! Get to representative, doesn't recognize my address (few times before it was fine), didn't access my account! Next my day OFF closing TD bank account and take my money to better place. P.S. Also, when you in branch office they gonna make you wait at least 25 min even if you only one customer there!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a7534a13f4e4d8a957ab864fc81c763
encoding: FLOAT32
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{"chroma:document": "Once a new and useful bank, TD bank is now worthless. I have been locked out of my online banking for a week. YOU CANNOT REACH ANYONE ON THE PHONE in less than 30 minutes and then good luck to you. I will be closing my accounts this week and going to Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 132f7f1553174dc2a8ec945535c56e90
encoding: FLOAT32
metadata:
{"chroma:document": "Whoever did this new platform should be fired. I have been locked out of my account for five days. I waited over 45 minutes for someone to pick up. After being on the phone with her for over an hour she could not help and transferred me to a tech. Another hour wait. My phone went dead. I went to the bank today and there was a line to see a service rep, I walked out. On the phone again tonight the same wasted time. Two hours and my phone battery went dead. Not the most convenient bank any longer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c767aad545ad4a46a3ffdd52f5e72a3a
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{"chroma:document": "I opened a business and decided to go with TD for my business checking account. I go in. Open an account on Feb 16 2018. Everything went well then I was told I owed 276.00 from 2011. No one could explain why I owed this money. Ok whatever. I\u2019ll pay it and figure it out so the same day I gave them two checks I had totaling over $5,000. On Tuesday my checks cleared. I go to the bank to withdraw 2,000 and was given the 2,000 on Wednesday. I go to Staples to purchase supplies for my business and my card is not working. I call TD bank and they tell me they are not opening an account for me and have put the account they opened for me on a freeze. I ask why. They tell me in 2014 I wrote a check and the funds were not in the account. I had 5 different accounts with TD because they kept messing up on their end but either way I must of wrote a check from the wrong account but mind you I was never informed of this when it happened in 2014. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d3cbbd159e104b9a87e608a118d08e89
encoding: FLOAT32
metadata:
{"chroma:document": "TD Bank's new IT system is obviously a disaster, someone needs to be fired. I am very aware of these types of tech issues, but this huge problem is no longer a glitch or something that we need to be patient about. At this level of professionalism and corporate standing a problem such as this, of the magnitude is not acceptable. We are very disappointed with how poorly this new procedure and updated website has failed. We will be looking for a new place to bank, as soon as we have the man hours to change all of our banking partners. POOR JOB."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b0ad7ae30d944f32bc42cd0a19b83803
encoding: FLOAT32
metadata:
{"chroma:document": "I was a customer with Commerce Bank before it was bought by TD Bank years ago. It has been a total disaster since TD took over. Their hours were cut and they have increased their fees exponentially. I am very unhappy with TD. Looking for another bank. Any suggestions?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b4ad73cf42704af7a4ce2ff486389bca
encoding: FLOAT32
metadata:
{"chroma:document": "After finding 3 fraudulent charges to my checking account originating overseas TD Bank has not responded to my contacts about the charges. Calls to the bank were first acknowledged, however no actions has been taken by the bank after 5-days to correct the fraud charges. Further calls to the bank have gone unanswered."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 12346d49352c4fedbb3152410a95f218
encoding: FLOAT32
metadata:
{"chroma:document": "This bank recently had a banking outage due to updating their online banking. I was locked out of my banking and the site kept telling me that I was denied access! Wait time on phone was over 90 minutes and they did not answer online messages. My account was overdrawn because I could not transfer from checking and they would not remove fees. Worst bank ever! No wonder that I see such terrible reviews online. Terrible, I have 6 accounts and will close every one of them tomorrow. UGH. DO NOT BANK WITH TD!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2eab73fc1d1b4d9dac1f34051533f523
encoding: FLOAT32
metadata:
{"chroma:document": "I have now been holding for over 41 minutes unable to access my account. I opened an account less than a month back, enticed by their account opening bonus and reasonable advertised fees or lack thereof, and deposited money in accordance with requirements. A few days back, they decided to update their \"systems to improve your digital and mobile banking experience\". I am now unable to log into my account. I know the password is correct because the system behaves differently with an incorrect password. I know my answers to security questions are correct because I maintain a reliable system myself for remembering those, but TD Bank says \"Hmm, something didn't work that time. Please try again, because this was probably just one of those system hiccups. If the problem persists, call us at 1-888-751-9000 and we'll be happy to help\". And then you are in for an hour long wait."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb70283d77274ce2a4466cbfe5744369
encoding: FLOAT32
metadata:
{"chroma:document": "I was one of four people waiting for longer than 15 minutes when a couple came and went directly to a customer service provider because they had an appt. instead of asking them to wait because they were backed up. They took the new clients."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d202272e51674275928a2ad5ccf0dc71
encoding: FLOAT32
metadata:
{"chroma:document": "TD Waterhouse trading is a mess. Takes forever to get someone to answer the phone. Take forever to open a new account. It took 4 weeks to get money out of your investment. Very unprofessional, unproductive, wasting client times, money and effort. Is time to change the current leadership for more customer care service and real professional staff. No apology is accepted, bad and poor leadership still acting...! Do not open any account at this bank. You will regret it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 266bda8387c64501bf835819c5d847a4
encoding: FLOAT32
metadata:
{"chroma:document": "I opened up an account with Commerce Bank over 25 years ago. They were a good reliable bank that treated people as customers. Since the change over to TD Bank there have been 2 major failures. One like 8 years ago when the change over happened and now they updated their \"system\" and I was unable to log on to my account at all. And after waiting a couple days I called them for technical support and after spending 1.5 hours on hold for someone they tell me that they upgraded their system. Well, I have bills to pay and money to transfer, sorry hopefully it will be working tonight. It is not and my only next step is to close my account to these clueless bean counters! We have many other choices and I am going to take another choice!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f121748befb94a5582809f32338034ed
encoding: FLOAT32
metadata:
{"chroma:document": "Haven't been able to access my online banking account for a week due to upgrade that doesn't work! Many people are complaining online and the bank isn't doing anything to resolve this issue on their end."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7b96a03a2c334b29bba572a2dcb114bc
encoding: FLOAT32
metadata:
{"chroma:document": "I try calling this loan service at TD Bank three time. First time waited 3 and half hours. 2nd time 40 min, and now am on my 3rd time trying to reach this department, and said wait time would be 20 mins, WTF... can't they pick up the freaking phone, it has been another 30 min of waiting and still no freaking answer!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ca5fd17ad4243d1ac1ff0ac899919b7
encoding: FLOAT32
metadata:
{"chroma:document": "My son had a TD account for a few years, depositing his savings and moneys earned from little jobs here and there. When he turned 18 TD started charging his account $10 month, without informing him by mail, email or phone. As soon as they had sucked his account dry they closed it. They are leeches..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a7f7483e6094cac86129f6077476927
encoding: FLOAT32
metadata:
{"chroma:document": "True my experience of TD bank in Calgary. Case 1 - TD Bank shut down all day, one day. TD employee do not know the reason so that every single TD Customer could not withdraw their money. Poor system!!! Case 2 - TD teller sent all my money, almost CAD$ 100,000 to a foreign. The problem is that the teller directly sent CAD to a foreign currency bank account. I clearly told him sent the fund in foreign currency to a foreign currency account. Careless, non-attention!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c8509b2d7866415380e29b2f7455f5cd
encoding: FLOAT32
metadata:
{"chroma:document": "I was a victim of fraud twice within 2 years. This last time, someone walked into a TD Bank in NY and withdrew $940 from my account using a NY ID and my wife's maiden name. My wife's name on our account is her married name and has never had a New York license (we have lived in NJ all of our lives). I immediately called the bank and reported the fraud. The fraud department refused to put the money back in my account due to an investigation that needed to be done. This was unacceptable due to it obviously being fraud and an error on their behalf since they allowed the transaction. The only reason I have this account is to pay bills and I do not put any extra money into this account. Bills needed to be paid and the account was overdrawn. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a326cbbe00db4fab8578a1b92f751dea
encoding: FLOAT32
metadata:
{"chroma:document": "My ex set up an account with someone from TD Bank where money would be withdrawn from account every month. When I had issues with this and asked the guy who set this up for the # he had no clue where to reach them. They do things for customers without thinking. Not only did he make it hard for me to get the $ every month but he gave me the rudest attitude and the manager gave me a # not related to the company at all. She didn't even know the proper information to give me. When I call the customer service line I wait an hr and at least 5 times got hung up on. Nothing positive to say about TD Bank. They are not knowledgeable or capable to assist customers. I cannot stand this bank!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da66f683a9bb4defb27298c643f16465
encoding: FLOAT32
metadata:
{"chroma:document": "I went into TD Bank on 237 Main Street Wareham Mass and applied for a refinance loan on my home and was told by a loan processor over the phone ** while I sat inside the bank, that the closing close would be 99.00. When I received the paperwork in the mail after being approved, the loan estimate closing disclosure was 9,901 and the 99.00. I then called them back and told them I changed my mind and would not be going through with the loan. This morning my credit score drop was 99 points. This was misleading and hurt my credit score."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1ced84165b054a49a5ac3d8a615294f9
encoding: FLOAT32
metadata:
{"chroma:document": "I've been banking with TD Bank since it was Commerce Bank. I have very few issues on the personal side. My issues have been with the commercial loan department. One of my commercial loan payments was misapplied to principal. It took over a year to correct. During the sale of the property it took over 2 weeks for the title company to obtain a payoff statement."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b75b620abfe34eb09e3ad92d90248aac
encoding: FLOAT32
metadata:
{"chroma:document": "I've been banking with TD Bank for more than a decade and had been very happy with them until recently. The staff at the local branches in DC are wonderful and very helpful. That said I have repeated issues with the technology and when calling for assistance the wait times are almost always in excess of 40-60 minutes. I'm about ready to move to another bank as this one has unfortunately downgraded their service and technology investment which is in an era of cybercrime and identity theft is a concern. Disappointing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 467c9f65e2414416955a86adfa362312
encoding: FLOAT32
metadata:
{"chroma:document": "Avoid this bank if you\u2019re a startup or first time owner. Just came here to give an advice based on my own experience. TD Bank has the worst customer service, they even lied to me last time just to avoid my questions. They also told me, checks from different banks normally takes 1 day to clear, when actually is taking 1 week, then every time I ask for my money, they say something happens with the check and it needs more verification (same deal with all checks). They never answer my questions, they don\u2019t have online support, and most of the time they can\u2019t confirm your identity so you need to visit a branch. No mention the tellers, I hate every time I go, I don\u2019t want to deal with them. Please be smart, try somewhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 506cf3dccfee45c386a2b22112e42a35
encoding: FLOAT32
metadata:
{"chroma:document": "I've been banking with TD for like 10-11 years now, having originally opened the account with Commerce. The whole time it's actually been a lovely experience, but now I'm on hold with them and yeah it's been an hour. I get it, it's Saturday, you have fewer staff at the call centre, but either get more staff or ditch the Saturday shift. I'd gladly call back during the week if it meant I got to speak to someone within five, ten minutes. I need to hang up; I have other things I need to do today than be on hold with a bank for which I have a question that should take five minutes to resolve."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f1f915d4c7244e9593ca0885c015d7e2
encoding: FLOAT32
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{"chroma:document": "I was interested to open an account on TD BANK on Miami Beach Florida south beach branch. I walk inside and was received from a bank teller, she barely do not speak and whatever she told me was incomprehensible, Anyway I sign up for having a meeting with a person in charge of account opening, he come over me and he told me he will come back to me in max 5 minutes. In the meantime I was waiting this person, other 4 customer walk in straight up to his desk and he attend them right away. I really disagree about this kind of customer service and I decided to bring my 5000 dollars in another bank where the service was better for sure. Right now Wells Fargo take care of me and my money. I DO NOT COMING BACK IN ANY TD BANK FOREVER."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 28adb36a577844d09a89490a819af625
encoding: FLOAT32
metadata:
{"chroma:document": "Customer Service is non-existent online. Waiting twenty minutes for an individual to answer the phone is a disgrace. You are not only a horrible model for customer service but do not provide excellent service to your customers. As a professor of Business, I intend to use your company as a model for poor business performance as well as disgraceful customer un-service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2ccf5d7d3d5f417cad155c4168fc0a67
encoding: FLOAT32
metadata:
{"chroma:document": "I have very bad experience with TD Waterhouse Online. Almost last 2 weeks I am not able to trade online in time, most of the time TD Waterhouse website having issue, only the message shows that, \"We are working hard to fix the problem,\" and, \"Try again later.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1ea41a6000a142e9b91e6b3f1cc6879d
encoding: FLOAT32
metadata:
{"chroma:document": "I recently had some fraudulent charges made to my TD Bank account. After a series of phone calls, which convinced me that the problem would be resolved, and my account would be restored quickly, I discovered yet MORE fraudulent charges made and my account was thrown into a negative balance. When I called, for the third time, after the requisite 20 MINUTE WAIT TIME, I discovered that the charges were made online, using my ACCOUNT number, NOT my debit card number. I had originally thought I could just go to the branch and obtain a new debit card... No, I had to open a new account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1d1d3511acf4462e89cd0b7ae2135f47
encoding: FLOAT32
metadata:
{"chroma:document": "It must be a hundred times now that I've called and always does a 20-minute wait! Who in their right mind is going to stay on the phone for 20 minutes waiting for you people? You make a lot of money but cannot even have enough people to answer the phone is just ridiculous. Changing my bank now. I cannot give them a rating at their practices don't deserve it. As far as their overdraft and very low interest giving back fees. Yep they're very low on the list. And now I cannot submit this unless I give them at least one star which I did not want to."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ec821d13f1fb4f5b88bb5c4730d77462
encoding: FLOAT32
metadata:
{"chroma:document": "I have TD Bank account since it used to be Commerce Bank. Now customer service sucks big time. I needed to call 3/4 times and every time hold time was 20/30/40 mins so hung up as no one has so much free time and this just shows how bad their service is nowadays. Today I really needed help with something regarding my account and decided to call... automated system said wait time is 20 mins and I decided to wait as I needed help and at this point it's 1 hour 5 minutes and 35 seconds to be exact and I am still waiting for a representative to come online and help me. (I am on hold while decided to write this review.)"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c628d1067a4a47eeb9281d634f46ff9b
encoding: FLOAT32
metadata:
{"chroma:document": "Why would I open up a account at this bank, am I a glutton for punishment or just stupid... Charging very small interest in accts and then charging you a penalty for making excessive transfers from one acct to another is ludicrous. As a matter of fact today will be the last day of dealing with the Bank of Satan. Sincerely a disgruntled consumer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 186929aa5a744e0e95b8bc964bb7baf9
encoding: FLOAT32
metadata:
{"chroma:document": "Very Upset with TD Bank in West Roxbury MA. The bank tellers are very very rude. The customer service staff are poorly trained or not trained at all. I have been a customer there for about 5 years. It has not been by choice however. I was lured in by a lot of misrepresentation and after I did a refinance of my house with them I was stuck. But the worst ever was when I discovered the bank made some very costly errors and had hidden fees. Worst of all, I found out later that I could have refinanced through the government's HARP program and pay almost nothing. They also have charged me ATM fees when they said there were none. Except for the free pens and candy everything about this bank is a lie piled on top of deception."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c98283a1e5af42a68b762dc3d323e9b2
encoding: FLOAT32
metadata:
{"chroma:document": "I tried to purchase something online and my card was rejected. I decided to call them to sort out the issue but it has been 55 minutes so far and there's no one there to answer my call... America's number one bank? Or whatever their claim to fame is... Just NO!!! This is the second time. Another time they locked my card for a $3 purchase because I was out of state. Now this wouldn't bother me as much if they answer the damn phone... Excuse me for the language but I'm a little bit frustrated. As I'm typing this review, I'm on the phone waiting for a customer representative to answer me... Very poor TD. VERY POOR!!!! Try to do better with your customer service cause you ain't got one... Will be closing my accounts and take my business elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f24c7b7febfc4ec79956b2f011960de6
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{"chroma:document": "I am an elderly woman living on SSA. I had, after 2 years, a check debit for $27 dollars overdraw my account. I live on poverty wages. I was informed by a CSR at the TD Bank Port St Lucie area that I would be charged for every item that is pending into my account. All of them except for the check debit were approved with my debit card. I was also informed that I would be charged for five pending transactions when only one overdrew my account. I am happy this will fund some CEO's account, but it will cause me not to be able to even live or pay my bills next month after the fees are taken out. I was informed the CSR at the local branch would work with me. I don't have a good feeling about this at all. And here I sit, with an anxiety disorder, freaking out, stressing out that I won't be even able to survive next month when all the charges are deducted. How is this fair? How is this fair at Christmas? How can people be so greedy? Please help me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8415825ba6f3438f8e8665cd8a8e5ae0
encoding: FLOAT32
metadata:
{"chroma:document": "I called customer service around 7:30pm to cancel a charge and had to wait over 20 mins to get through to an agent... So much for your most convenient bank as they claim to be... Saving on customer service is the worst practice! They should focus more on customers and less on cutting expenses at a customer cost."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b287e265abbe45b3813eb54bf087d66b
encoding: FLOAT32
metadata:
{"chroma:document": "If you do have a TD Debit/Visa card be ready it will be locked/declined any time you make a purchase from stores out your zip code or do shopping online from places out of country even state. If you do a business trip or vacation to another country - DO NOT use your card there, it will be locked in a moment and if you do have no cash - you will stuck until you make a call to the customer service and prove this is you and you do shopping in the Europe for example. You can call to customer service to complain, but they will tell you this is for security purpose. If you asked to decline this option and get approved - I guarantee it will happened again and again in at the most unsuitable moment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e9188c756ed8468daebcf48279e95111
encoding: FLOAT32
metadata:
{"chroma:document": "Only after 4 months with this bank I am closing out my accounts. Trying to anyhow, they will not close out my accounts. TD keeps on charging my fee on a zero balance accounts which their Rep was to close. I've called twice already and still they cannot handle this request. Hold times for customer service is long. Once they answer they can't help or the request is not completed. STAY Clear! They make tons of money off the fees they charge."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1eedee934ae7412ba15187545b10c4dc
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{"chroma:document": "A bill come out of my account on 11/28/17. I forgot to put money in my checking account. I was working all day and couldn\u2019t get to the bank. So I figured hey, TD is supposed to be \"America's most convenient bank\" right? Wrong. I went after work to deposit money to correct my account. Obviously the bank was closed and so was the window, so hey I can deposit money in the ATM right? NOPE. Both ATMs are \"out of service\". I call TD the next day to get my OD fee reversed, they refused and tell me that I should watch my account better and their broken ATMs are not their problem. Great customer service! I will be switching banks ASAP!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a273a0ea4d6b44f1a682012b89d5212d
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{"chroma:document": "Had Target MasterCard since 2006, original credit limit $10,000, I have auto pay and subsequently have never missed a payment. I earn about $120,000 a year have a credit score of 758, but no one is able to tell me why my credit limit is $200.00 now."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: af09822e26c640a1871da828c7a721b7
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{"chroma:document": "I've been with TD for over 7 years and I'm closing my account (the only reason I opened one is because they were the only bank account near where I was enrolled in school). Their customer service is awful. Their employees rarely have answers to the questions being asked and customer service representatives give conflicting answers. Their fees are ridiculous, their hours are inconvenient, and you have to jump through hoops to get what should be hassle-free."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d63a8c30c9cd4921a0e881fd391ba232
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{"chroma:document": "They charge a fee for everything, including if the balance falls less than $100 at any time over a 3 month period. Also charge an insufficient funds fee of $70 twice in two days before realizing I was getting raped and called and corrected the problem. Reimbursed for $35 of it only. This is not a main account and their hidden \"fees\" create all sorts of opportunities for you to incur more fees. Not only that but they are only open until 5, so if you have a job it nearly impossible to get there during business hours to deposit cash."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "TD Bank Huntingdon Valley PA - trying to withdrawal close my IRA in person and the person assisting me on hold with TD corporate for 35 minutes then tells me I can close it on a Sunday. I sat here with her for an hour to be told I have to come back even though they are open. Showed no empathy for my time and never apologized for my time. I am so upset, I will be closing all my 3 accounts as well as my safe deposit box since TD does not value my business and time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e88a911e8674c18a0874805776b3657
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{"chroma:document": "After 7 years, am leaving due to the excessive fees and policies. When I placed my concern regarding the overdraft fee when my checking account had a positive balance reflected. They then claimed that if a debit hits before a credit to the account (which, of course they would take advantage of), an overdraft fee would occur. They claimed the overdraft fee hit at 11 pm, which is why I was charged, causing the fee. They were apathetic at the branch I called, and tried to school me on how to better manage my money than actually trying to help resolve the situation. I will now be taking my business elsewhere, where I will not be fee'd to death."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "We have a dispute of the wrong charge in a credit card. After numerous calls nothing has been settled and when asked for a supervisor, I was told she had no idea who it was and you cannot get a straight answer. It is exhausting having to deal with a billing error. Even if you fax and mail your proof and receipts. Use their card carefully. You won't get any help if something is wrong."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4f24822ff62e4ca8b6193003402b28ca
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{"chroma:document": "Bad experience with the TD Bank. Been with them for 10+ years and every time I need a loan or anything from the bank, I have to jump through hoops. I paid off 2 mortgages through them and still have a very difficult time with them. I do not recommend the TD Bank for any of your banking needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1b166b775d8442bc867dfd9135280a63
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{"chroma:document": "I authorized a one time transaction from Coinbase for $2020 \"COINBASE.COM/BTC 8003435845\". There was an error with their system and it made a duplicate identical transaction. I contacted Coinbase and they said they would not reverse it. I proceeded to call TD Bank on 11/9/17 at 1:12 AM about this issue. The representative assured me of two things; A) There\u2019s only one transaction on the account not two, and B) She would turn off auto overdraft so even it is did go through there would be no issue. I log on to my account on 11/11/17 to find out I have a negative balance of $2,037. Further research indicated that not only was overdraft not turned off but there was a duplicate transaction as I had alerted them to. This transaction not only over drafted my account but caused other pending smaller transactions to be fulfilled due to overdraft. I now have a negative balance and $140 in overdraft fees. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ffd80d84ef74d8a9be8fc63ef12d63b
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{"chroma:document": "This company is a shame to US banks. Ridiculous customer service and marketing team. They never honor their promotions. Signed up for their promotions via their links and also had the bonus mailer. After satisfied their requirements of $2500 DD, the bonus never showed up. Contacted their team numerous times and they denied the links and even the mailers. Such a despicable bank and it is full of scam. Avoid TD Bank like hell!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b87ec47327c4e0bac17110882727cd3
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{"chroma:document": "The bank is friendly but they don't take care of anything they are supposed to. My husband's name was spelled wrong on the account and on his debit and credit cards. We called them to change it, went down to the bank numerous times and they still haven't changed it. I am also having problems with the mobile app. It keeps on coming up with an error. Spoke to tech support and they told me would take it to the higher ups and send me secure messages within 24 hrs with an update. A week passed and no messages. I keep on calling back and have to repeat the story all over again because they have no notes/record of my phone call."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df05719bb35f45e2be698c56fbc2f919
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{"chroma:document": "I have never in my life done business with a bank that is so horrible. I do a money transfer and they reject it because there is information on the check they do not like. The transfer had my name and the source of funds. Then they charge me $35.00 to return funds. Then I go to use my ATM card and it has been deactivated. OK deactivate but at least tell me. I try to make a deposit at ATM and it just rejects the deposit. The only thing they have going for them is they are open 7 days a week."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d50639aa1b34470954d1fc6143841ae
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{"chroma:document": "For the past two years TD Bank would send me pre approved credit card offers. Two weeks ago I finally applied. I was denied with a 780 credit score from Experian credit report. The following reasons. Too much credit. Opened a couple accounts recently. Too much recent activity. I am in business and utilize credit. I would go into more particulars, however disclosure is an issue. The point is I have worked with credit for many years. This bank doesn't have a clue. This is just inept. I would never consider this bank for something important. Credit line, Equity loan and never a refinance or new mortgage."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 558ea51f7c164f4bad1476f2ace7fc21
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{"chroma:document": "Have been TD customer for 12 years, I am closing all my accounts from TD! I have been through few times inconvenient experiences with TD but concerned this is my only bank and so many payments relied on so thought to give more trying. In the end, their service keeps going down. The recent one was they hold my USD cheque for one week! That was an urgent fund! I had done many times USD cheques deposit but never had been held until this one. They told me that was a large amount. I asked them if they have paper to show me what amount means large amount. And they said they don't have and it's depend on individual's clients."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f9b6aa7e7ea947a8b614c144783bb40f
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{"chroma:document": "When I get a low balance in my checking account, I'm suppose to get a email alert, it never comes. I've talked to TD Bank about my email they say they have it on file. But it never comes, so then I get a overdraft fee, and they never send any alerts. Then I call to get reimbursed and they no, they can't, so I'm writing a review that is saying this TD Bank is actually stealing people's money and this is wrong. We are hard working Americans and they just keep taking our money we need to survive with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db9255f4c5f14abcb60f039f97ad1eef
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{"chroma:document": "A SITUATION THAT NEVER GETS RESOLVED; THIS IS THE MOST LUDICROUS SITUATION AND INCOMPETENT SITUATION I have ever been involved with after paying an attorney and an accountant to set money and assets up at that bank and an LLC and to make deposits into the bank -- cost 620... hour to both of them and had trusts involved with this matter. Also someone set up an accounting scheme at that bank where money was being transferred out of the bank to another account behind my back. I believe it is called misappropriation of funds and perhaps wire transferring assets out of that bank. The bank manager screwed everything up and told me she did not know what happened to the money. I have a letter from the other attorney indicating the transfers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c5ffc6ec2d3d433e80a07855ec9dd9ca
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{"chroma:document": "Wasted 15 minutes waiting for my phone call to be answered; after the 15 minutes wait, I could hear the phone disconnected - the customer service respondent avoided the call. I called again and was kept waiting again for another 15 minutes before a respondent answered the call. During the wait, you hear a boring recording that repeats the same message over and over, driving you crazy and maybe causing you to hang-up. I believe this bank is incompetent and should be avoided by any reasonable person. It is disgusting that such businesses exist in the USA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Wasted two hours of my day trying to contact TD and get them to give me the right department and correct address. Unbelievable the hold times, the fact that the workers have no knowledge of what department should be contacted. Everyone continued to refer me to another 1 800 number which just put me on another hold to be redirected once again. Total insanity and chaos. How can such a large corporation be so useless. I have had never had such an awful experience with people in my life."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a9298f520675490bb7c5baa904516087
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{"chroma:document": "I am getting charged 35.00 for each 15.00 monthly fee they charge. I was never told it was 15.00 for not having 100.00 in my account. I was told the monthly fee was 7.00. Then they just keep charging even after I have a zero balance. To date I owe 160.00 and they won't freeze my account or stop charging."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I requested a replacement debit card weeks ago because the numbers on my current card are fading. The rep promised he was sending it by \"expedited mail\". Lie #1 - he never sent it. I called again and the new rep promised to \"overnight a new card\". Lie #2 - never received. I then called a THIRD time and they promised to send it because the bank location I went to said their machine was broken to \"burn\" me a new card. The next day, I went to use my current debit card. INVALID. The idiots at TD Bank cancelled it!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a117b8eb85041f89b2f7b3c131324a2
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{"chroma:document": "I'm so disgusted and infuriated. I got my first credit card a couple of months ago (TD Cash) and put a balance of a couple thousand dollars on it due to a surgery. I paid every balance on time. I paid the previous month early so I didn't have to worry about it. Apparently, I was ignorant and didn't realize that a few purchases I made added onto the same statement. I was charged 18% of the total balance remaining. When I called them up and ask them if they could waive it this one time, they told me no. I'm basically giving them $100+ every month because I missed one payment of an additional $30 that I wasn't aware of. And like another reviewer said, you literally have to pay early. If you pay a few days before the minimum is due, it's not immediately transferred over. Which was why I paid early and now I'm penalized permanently every month because of that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d66a309ff1f459bbd2de49bb085cd45
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{"chroma:document": "TD is hands down the worst bank I have ever experienced in my life (I have over 10 bank accounts in 3 different countries). The in-person \"specialists\" are incompetent and will straight up spew lies to cover their incompetency. I had very bad experiences with their \"top specialists\" in Toronto when he misfiled paperwork and tried to cover up his errors. The phone service is also very poor. Long wait times and I had a rep hang up on me when he complained that he couldn't hear me well. I was in absolute disbelief. My advice, stay away!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I had a very bad experience from TD Bank. If you are going to have your financing by TD Renovate, be very careful, they charge 40% interest, they are money looters & cheaters. They will send you statement late and say you have defaulted the payment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Every time I go into the bank on St. Anne's Road in Winnipeg, Manitoba I have to wait in line up to twenty minutes. Complained to the bank manager and was told I could always do my banking online. The reason I was in the line in the first place was because when I tried to deposit a cheque through the drive thru it kept on spitting my cheque out because it was handwritten and the machine couldn't read it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2dce2dff560544c4aac29a55b3167b67
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{"chroma:document": "TD Bank. Attn: **. 260 Columbia Avenue Chapin, SC 29036. On this past Wednesday August 30, 2017, I was parked in the farthest spot away from your bank while I waited for my son to walk over from Chapin High School after dismissal. He is a senior this year and has driven himself back and forth to school every day since his freshman year. The motor in his truck blew up last week and his truck has been in the automotive repair shop getting a new engine. His truck is at Chapin Auto Repair. It was supposed to be ready by this past Wednesday, but unfortunately it was not."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2369ca8ce901461695aa205b6fd45ce0
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{"chroma:document": "I am a new customer at TD, and am extremely disappointed with your customer service. It is seems impossible to reach your representatives by phone. I created a new account at your branch, and the CSR created an online account for me without giving me the username. When I try to retrieve my username, it asks me to CALL customer service. I have called 5 times in 24 hours at different times of the day and EVERY TIME have had to wait on hold for more than 45 minutes without any one answering the phone. Now, I have had to visit the branch in person just to get my username retrieved and am waiting in line for the past half an hour with no help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 58b361c53478416ebbd8a2e23086df7c
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{"chroma:document": "While Congress is passing legislation to help consumers being taken advantage of by banks and their excessive overdraft practices, TD Bank is diligently coming up with new ways to deplete your accounts. Timestamping is the new process. TD Bank now time stamps deposits and withdrawals, and even though you transfer \"which Is immediate\" before anything clears and your account is never reaching a negative balance during banking hours, they rob you anyway."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c0cff096d60d4195bdf240ab6d4b2eda
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{"chroma:document": "I have read that I should have contacted TD directly (which) I have but did not register a formal complaint. The TD Branch manager did input some information into a database but I have no record for my files. Here are my concerns. While scrutinizing my August Visa bill I came across 2 charges that I did not recognize. Both were for annual renewal fees (TD Visa Travel Visa). One was for $125 and 1 for $50. I contacted Visa and they said they were for primary and secondary card holders. Ok, understood. The agent told me it was too bad that I didn't have an all-inclusive chequing account. These charges would be waived. I said that I had one for years. At first they said that they would reverse this month's fees. I told them they best go back to around 2010/2011 to do the reversals. They eventually did."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have a small personal checking account, my monthly SSDI check, goes in monthly. When I was approved for SSDI, I took my retroactive money and opened a checking/savings accounts. I was informed this could potentially safeguard me from overdraft fees. I've been told since that I couldn't get the adjoining accounts because one of the checks deposited is for my minor daughter. Okay, in the last 10 years, whenever there was a discrepancy over funds or if the credit and debit were close, I ALWAYS HAVE AN OVERDRAFT. This past weekend I downloaded their app so I could do mobile deposits, put money in early Sat. morning, It didn't show up as pending, so I took a picture of the receipt on my phone! Sunday evening there are 2 pending debits. Sure enough they charge me for the OVERDRAFT! THEY ARE LOWLIFES."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Good interest rates and very accommodating customer service. However, coordinating between the savings and checking accounts is a bit confusing and to me makes no sense. I don't understand why I have to make a withdrawal once a month. You would think they would want you to keep as much money as possible in the bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 028ab14cd28e48ee91c519b39d8bfeb6
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{"chroma:document": "I closed my account a few weeks ago and my former employer deposit a check \"that was not for me in my account.\" I was told by the company that they need my bank to reverse the funds or legal actions would have to take place. So I called TD Bank to let them know the situation. They told me because there was balance on the account they couldn't reverse the funds even though the payroll check was clearly in someone else name which make me look like I stole money from someone else check to take care of a balance was still owed on my closed account. She then stated that if the employer contact them to get the funds back they would send some back but not all. NEVER BANK WITH TD BANK, THEY ARE HORRIBLE and they don't mind committed fraud!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I was paying bills from my account today online and noticed a 29.95 bank fee on my checking account. I was on the phone inquiring about another matter and I thought I would ask about the 29.95 bank fee. I was told that it was a monthly charge the bank takes for my having the account\u2026 I was shocked and asked them how long they have been doing it. He asked me to wait while he went through a bunch of pages, came back and told me it had been at least 6 months. He said that to be sure he would need more time. I told him to look into it and that I would wait. He came back on the phone and told me that they had been withdrawing this since 1998\u2026 I did them math and it came to roughly 6,800.00. I asked him to please put the money back into my account and he asked me to hold again. He came back and said I would have to come into a branch and fill out some kind of complaint form. I'm speechless\u2026 And I think I am going to war."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Credit card - Most banks (and they are a bank) apply payments they receive the same day if received before close of business. Not TD Bank! It took several days to apply my payment, and according to my bank, they didn't accept electronic payments to credit card accounts - only check payments. Pretty shocking to me from a bank! Because of this issue, I was charged interest and a late payment on my account even though I was paying the account in full. They removed the late payment but wouldn't remove the interest."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57e52e2e0bc84991ad0c7fd9b4d86bb7
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{"chroma:document": "The bank has very helpful employees in the local branch. However, some of their policies are puzzling. In any one day I can't do an electronic transfer of funds of over $3000. Even though I have had a balance of more than I might wish to transfer on deposit much in excess of that number for a long time. I can however easily initiate a transfer from my TD Bank account directly from my brokerage account at Fidelity. As a retired banker with over 60 years in the industry I find that restriction bizarre."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3bcc4642e1a24c5e86873e55b42697c6
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{"chroma:document": "Open 7 days/Week & holidays... Fraud unit is excellent... Always watching out for the customer... Any unusual purchases or charges in different states, card gets blocked."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 961b8b97ef7649c6afed7c73721aba56
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{"chroma:document": "I have been with this bank for many years even before it was TD Bank when it was Commerce Bank. I have stayed with this bank for so long because it is great in all the ways stated above. Also it has great hours when other banks are long closed. When I have had to move I have always been able to find a TD Bank. The tellers always make a point to get to know new people. Where I bank currently most of the tellers call me by name which makes it personable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0aeda02bb91e48b8888449749e185067
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{"chroma:document": "On a Sunday in late April I realized I had not contributed to my ira yet. Walked into TD Bank and opened a CD ira bing bang boom done. IRS is happy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "The TD Visa CC due dates keep changing making it impossible to keep track of your payment dates. TD is the only Visa I know of in North America that uses this tactic with no email alert provisions for payment due dates. This is a deliberate tactic used to extort late fees from its clients. TD is the worst bank I have dealt with in 50 years of business and personal banking. They should be sued for unethical business practices."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "They sold me a line of credit and gave me a second option of line of credit. Internally I needed to have some training of paying back the line of credit as it was two different line of credits. I kept on paying back the wrong one and the interest kept on adding on the actual one. The agent who sold me that line of credit never took any time or stress to explain that. Finally, I found out that one day myself and called TD Bank about it that it was a misrepresentation given to me. Their agent escalated this issue to their manager."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c0171f2a15ca43b3951efa295ccfb48b
encoding: FLOAT32
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{"chroma:document": "TD Bank plays a person for a fool. I have opened an account and this bank stated as long as I have $100.00 in the account then the bank will not charge a monthly fee. About 2 years later they now tacked $150.00 more making it $250.00 so they won't charge a monthly fee. This bank is a scam. I am shopping around for a better bank that will not scam the public."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5d59220513954253ae4d485cdb3815db
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{"chroma:document": "They told me that the call will be recorded so they can provide \"Legendary\" customer service. Then they told me that my wait time will exceed 15 mins and that they can't wait to provide me with \"Legendary\" customer service. TD: Legendary customer service starts with answering the phone. It's not legendary just because you call it legendary."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f1fd221e43734ae2a964eab5669d5a81
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{"chroma:document": "I am actually completely out of energy calling and dealing with TD Bank as I am to write this review so I'll put it in as few words as possible. Although this won't help anyone understand my situation nor how I was played with and lied to please be wise enough to consider my testimony as the truth and how terrible this company is. I wouldn't sign up to ConsumerAffairs and input all my personal information to make something up and risk being sued for defamation or slander."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Made a visit to TD bank to ask for a personal loan. While the process was being fill out, the lady started to talk about their 0% interest offer for 12 months on purchases with the TD credit card. After she explained a little more I said yes to the card and got approved. One month later I get my statement and I'm getting charged almost 19% interest on purchases made on card!! I call customer service to see why I'm being charged interest and the rep said that it's only on balance transfers and not on purchases!! After speaking to a supervisor I was told to go back to the TD bank and speak to the lady who told me it was 0% which I did and now she denied ever telling me that!! I have had it with the lies and running back and forth with TD bank and advise people to say away from this untruthful bank!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4093a51901f345dd86cf5397a07d48cd
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{"chroma:document": "Came to Georgia to see my son and help him out a little. Tried to get money from an ATM Friday. It ate my card. I called the customer service at TD Bank. They said they would overnight me a new card because I was in another state and there's no TD here. Bottom line is I've spent over 2 hours on the phone with them. It's Tuesday. I have no card no gas no money and a lot of runaround. Can I sue them?? That's 5 days. I've been left in Georgia with no means to get home because they won't send me my card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 10fdb586170d44abafded3edcd647072
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{"chroma:document": "I called the customer services. The lady on the phone treated me very bad, as am nut. I was telling her about a transaction that I see on the web for the card services, she tried to convince me that I am on another website or on another credit card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 93bc84d32cfc42b38b3ca5c3e4653513
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{"chroma:document": "I just received an e-mail from a friend of mine who lives in Manhattan. He had trouble with his leg while out uptown, limped into a branch around 43rd Street in Manhattan and asked the teller if he could please give him change of a dollar for the bus. The teller looked at him and said we do not give out change unless you have an account. What a creep! I would have given him the change out of my own pocket! And my friend is a senior citizen. So much for their \"friendly\" commercials..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: effae2d5d78d4f3fa49b8977c8c325f7
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{"chroma:document": "I'm NOT got to rattle on here but find another bank to do business with! This bank CLAIMS legendary service, 24/7 customer service, etc etc etc which is a lot of b/s. They claim that keeping a certain amount in your accounts prevents maintenance fees which is NOT only b/s; they charge the fee on a weekend which ends up rolling over into the next month with more fees! So you need to call their 1-888 # which ALWAYS exceeds a 20 minute hold time (see pic from today). When I called yesterday, after over waiting 20 mins; the phone just hung up on me! WORSE CUSTOMER SERVICE EVER!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: af1b929860134d3783057b5cb255580b
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{"chroma:document": "The teller cashed a bogus check that I was not aware of. A bank rep identified it immediately and said teller was not doing her job and would be dismissed. I am now liable for the check and the teller still has her job. TD Bank in of not performing the services I rely should take responsibility or at least split the difference. I am currently in the process of closing my account with them. Chase Bank said it was part of their job to hold this type of check until it cleared."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25ff5fd118fd4c91b16a55087b265920
encoding: FLOAT32
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{"chroma:document": "I was charge for 2 transactions ($85.00) each transaction for SHELL OIL, I never bought oil, also I was charge for $140.00 for overdraft account. I called TD BANK and they told me that I need to wait 2 weeks for the investigation. I asked, \"How can I live without money in my account?\" I have my business account with Chase Bank and if it happened they added a temporary money into the account until the investigation conclude. As soon as I receive my money back I will be closing my account with TD BANK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dd46c3e4bc27407799d83078f548cf86
encoding: FLOAT32
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{"chroma:document": "TD Bank Will Steal Your Money. TD Bank suspended the purchasing of their Gift Cards because they allow people to commit fraud all the time. Needed Gift Cards for the use of my business and give employees. When I walked in to the branch they recommended their TD Connect Card. Been a member of this scam bank since 2009, and when I walk into the branch they know me by first name, never had to show ID etc. So I bought the TD Connect Card which is reloadable at my home branch. So I had to login to the account to change the address, out of nowhere I couldn't log into the account even though my account information was correct. When I called these thieves on the phone, they said that security had locked my out of my own account and my own cash loaded card. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66119e3431154ee5ba036f0b1255f2ab
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{"chroma:document": "Beware of doing business with TD Bank for refinancing. My experience was over complicated, resulted in paying an accountant to assist the underwriting department's bizarre computation of acceptable income to use for consideration. The worst part of the experience was the offer and acceptance for my request, only to be told hours after, that TD Bank reneged. My loan request was for another property purchase and as such, I reported to the seller's that we had finally found the financing. This has left a very stressful, time lost, aggravating atmosphere for the sellers and myself."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 675cbadca74c42f29e5dcf1dc65d9b4c
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{"chroma:document": "TD Bank is a HORRIBLE institution to work with. I was in the process of refinancing my condo and got all the way to the closing before backing out because of their poor customer service and lack of attention. Instead of giving me a list of the required documents needed to close, I got weekly emails of more documents that were needed for verification of my money that was already in my checking account waiting for my closing. The underwriter never even got done with reviewing my file under after I had lost my rate lock and I had to scramble with hours left to wait upon people to send additional paperwork. It was way more stressful and complicated process than it should have been and I will never use or recommend TD Bank to anyone again. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db3d4f2b4c674b1c91cdc3bb04522503
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{"chroma:document": "TD, is a very awful bank. The are always overdraft my account, won't let me know, they can't answer questions, don't let me know who took out billing, don't send emails to let me know, who I have paid. Don't use TD banking, changing my bank account to another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3fe977f155d14e50bd0ed69b72755471
encoding: FLOAT32
metadata:
{"chroma:document": "TD Bank service is horrible. Bank manager has no idea what to do, hold times for service exceeds 20 minutes. Then they hang up on you or reroute you to another department for another 20 or 30 minutes. 2 of my accounts were hacked, and other TD Bank customers had same problem when I was in the bank. No other bank I deal with has this problem, and other banks have fast service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: edc60856e15b49f49ceb37ac13bf10e5
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{"chroma:document": "Customer service is absolutely and disgustingly HORRENDOUS. First off, the representative for this company has told me (plus 1 other friend) that our applications for the credit visa cards would be approved in 2 days. Not only was this NOT true, it took more than 10 BUSINESS DAYS to even get a reply. What was the reply? Answer: \"We will get back to you.\" What kind of service is this? DEFINITELY will NOT continue to do business with such an unaccountable company. Take my advice, go find another institution!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d790975c93eb4bac90b0a5ae84617682
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{"chroma:document": "I am writing today to complain of the poor service I received from the TD Bank representative Anna ** on June 28, 2017 in Lowell Ma. I trust this is not the way TD Bank wishes to conduct business with valued customers. My mother have been banking with TD bank for many years, until she lost her two year battle to cancer. I have never encountered such unsympathetic treatment before. I brought all documentation with me, a copy of her death certificate, the original will that named me executor of the will. I spoke with my Atty. He stated as long as she left a will and I am the executor of the will I should have no problem, but that wasn't the case with TD Bank. The only thing the manager saw was a ** man whom she felt was trying to commit a felony (FRAUD). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f95cdf73f10a421bb46eb9f72a4d8577
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{"chroma:document": "The only reason I gave them one star was because I can't go any lower. First of all their customer service 800-number stinks. They\u2019re inconsiderate. Rude. They have no compassion. They don't know what they're doing. They transfer you from person to person. They make you wait on the phone for over an hr. What I needed done they said they could do it but they kept putting me from person to person. I think they do that intentionally so you give up. I used to be able to do the same service that I needed done at the branch by calling them but it depends on who you talk to. Some people will help you. In some way they can't which just makes me realize that they're just lazy and they don't want to do anything . When they say to be with you in one minute be prepared to wait an hour or more so have your drinks ready. Use the bathroom. Make sure you're ready to sit down for over an hour just to be told they can't help you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a7e310304ac34e2095d7ff1c352ece00
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{"chroma:document": "I check my account everyday because this bank is very crooked. When I logged in yesterday morning I had OD fees of $140.00. I knew that was inaccurate so I called the bank. I was aware that I had one OD and the representative agreed with me and credited me back $105.00. She apologized and said she could not understand why it happened. She said that there might be one more OD fee because of a pending item and that she would notate the account to credit me back if that was the case. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a4dc1ab723dd4423be7c8926edf47dd3
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{"chroma:document": "Unfortunately I have been a customer for about 15 months. During this time period I have had to contact their customer service department on numerous occasions to address late fees that should not have been added to my monthly bill. The idea that they added an additional, higher late fee based on an erroneous charge is asinine. Again, unfortunately if I do not want them to report their mistake to the credit bureaus, as they have threatened, I will have to make the payment and dispute the error. This company has been a nightmare for me from day one. In my opinion they deserve 0 stars."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 13758c26d10343059e147157e66ac67d
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metadata:
{"chroma:document": "Customer Service is horrid. I don't even bank here, I work with a title company and they put me on hold for over 25 minutes and transferred me three times before I finally hung up. All I need was a FAX number, not even that complicated!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1164e13926fc4f2690bf137ace69bee5
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{"chroma:document": "We paid off the car and TD bank representatives keep telling different dates that when they have sent the lien release letter. Every time you call they take sweet time before they come on phone. Bad bank to do anything with. After reading Reviews online and my personal experience they are no good."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1fd3696d737049f889d71b9c0c0124b4
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{"chroma:document": "I received a Canadian check from my parents. Rather than deposit in my bank (BOA), I decided to open a TD account as I was told the processing fee was less. They gladly took my check for $8600 and the assistant manager told me my funds would be available \"in 5-10 business days.\" Had I deposited with BOA, I would have had access to MY Money the next day. After miserable long conversations over the phone, I was informed, \"It will be 30 days.\" On the next call, I was told, \"It could be up to 60 DAYS.\" \"It has to CLEAR COLLECTIONS, IT HAS TO CLEAR FRAUD.\" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4e514f6793e04532a0482ffeda27629f
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{"chroma:document": "Customer service, computer system and hours are good. But I too have been a victim to TD Bank's RE-ORDERING of the debits for the purpose of gaining more overdraft fees. They are CROOKS because they intentionally re-order the debits to increase the overdraft fees while giving you a BS story that they are trying to help you pay the larger bills. They are filthy immoral people. BUT I have good news for everyone. Cryptocurrencies like BITCOIN are being legalized all around the world and being accepted as legal currency. They are installing thousands of Bitcoin ATMs and issuing Bitcoin debit cards. Crooked banks like TD Bank will soon be a memory of the past. MESSAGE TO TD BANK...YOU WILL SOON NOT MATTER. THANKS TO CRYPTOCURRENCIES. As I warned blockbuster in a phone call, if you don't conform, you will be no more."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2dd5e733816b4f59ba59392cd56ebd18
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{"chroma:document": "Their customer service are really bad with help. They will show you a balance on your account and you will still have the money available and they will just charge you overdraft fee for no reason saying you have overdrafted. I am not really satisfied with their bank service. Please think twice before getting this bank. It's really bad."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e6bcd0fef310475d8599ba10a7627b98
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{"chroma:document": "Customer service as well as branch service is non existent. Too many complaints and stories to list. It is obvious that their business model is not to pay the employees hence the complete lack of competent customer service. While my experiences have been pleasant it seems that the employees lack basic skills hence the poor performance. I have been standing in front of branch employees of some tenure and they lack a basic understanding of the way banks work. Closed all my accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bc46d116ab594404a05b71d21ca2bc8b
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{"chroma:document": "My 14 year old went into TD Bank where he has 2 accounts. He had only change and needed dollar bills ($5). He was told he needs to go buy/get coin holders in order to deposit the money into his account! They are the furthest thing from banking human and awful to children. My next child went to a different bank already!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5770df86bbd645e28328ba847ec074bf
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metadata:
{"chroma:document": "When trying to use the Send money feature, we had endless troubles. The information related to Send money seems to be separate from the account in general and any attempt to correct it leads to fraud alerts. Even after reassured that we would have no more problems and following instructions exactly, the account was put on hold yet again. DON'T USE THIS BANK. Although the representatives are pleasant, there is some horrible mismanagement going on and what you are told on one call will be directly contradicted on the next."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 232429bef66842768da543f10c05632a
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metadata:
{"chroma:document": "The bank is stealing money from people left and right... I made a deposit for more than $4000 dollar to cover a check of $2880. The bank delayed my deposits availability and cleared the check to run the account negative, then fees start hitting my account (5 fees), do you believe gas charge for $20 cost me $35 fees. Shame on you. Stay away from this bank. I will definitely closing my personal and kids saving account. Go to Hell... TD."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 00c2b15389654872b1a46997d0d554a1
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{"chroma:document": "Do not believe their ads. They do not bank human. I experienced how they can care less about the working class people. I deposited my employer checks and they froze my account. The checks were local bank checks within the same city. I couldn't pay my rent, buy groceries, get gas to work. I am a single person that doesn't have anyone that can help me out. I tried calling branches, managers, customer service and nobody could do anything to expedite the funds. I have to wait 6-10 days for a local employer check to clear. I'm not sure how I will make it. Just waiting so I can take out my money and close the account. Do not bank here. They hold your money, treat you like a number. I was a previous Chase customer and never had those problems, everything cleared fast but the reason I switched to TD was due to lower monthly fee. Which my account is in negative status due to the freeze."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f3fbff2d2694a649e6bdb203f2b4be2
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metadata:
{"chroma:document": "I went looking for a new bank when Key Bank started really dropping the ball on my accounts and found TD. I use TD Ameritrade trading platform and never had any issues so I gave TD Bank a try. It is like night and day from the great customer service to the deposit availability. I was in a jam and their discretionary overdraft protection covered a transaction $500 over my balance! I put the cash in the next morning. The important takeaway is that they are customer focused and not fee/profit pirates raiding your accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7b1c0c3a94e14515a4c512ef55de1410
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{"chroma:document": "I called the Maine office location and I spoke to Leila. I had to dispute a charge. By far the best customer service I have ever received from any company. I never do reviews but for the way Leila handled my claim I had to acknowledge her. Thank you Leila from Maine. You assured I will forever be a TD Bank customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 546c5e2b14c44668b7ac0311a73fc68c
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{"chroma:document": "At the start of 2017 and the end of 2016, $1500 was stolen from my account. The customer service representative to spoke skeptically swore that it was impossible that anyone other than myself took the money, because it was withdrawn using a chip. Come present day, news reports claim that the chip is doing more harm than good. However, my money is still nowhere to be seen. Additionally, as of recent, 400 dollars in overdraft fees has been charged to my account, although, I never authorized charges to this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b199e8864a5b4c45b1854ea131add9a5
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{"chroma:document": "We have a joint account with my wife at TD Bank. Her card was duplicated over a week ago and someone withdrew money somewhere in Manhattan from her our account. The bank blocked the card after the 2nd and 3rd try. However we were still not aware of it because TD Bank has never advised us on that!! Why you don't advise your customer of a serious incidence??? So this fraudulent activity occurred and we realised that days after while checking our account statement by chance. If we haven't realised that issue how we are supposed to take measure and also get back our money?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have two rental units in Windsor. Upper Unit tenant moved out April 1, 17. Lower Unit tenant Jason moved to Upper Unit April 1, 17. New tenant David moved in Lower Unit April 1, 17. Jason who used to rent lower unit has set up pre-authorized direct deposit for $625/month for past 2 years. On Feb. 6, 17, Jason brought me a new pre-authorized direct deposit form with his signature, new rent amount of $875/month and starting date of April 1, 17 on it. He also paid $250 in cash for new last month rent of $875 (He paid $625 in cash as last month rent two years ago when he moved in lower unit). On same day (Feb. 6, 17), new lower unit tenant David brought me his pre-authorized direct deposit form with his signature, rent amount of $650/month and starting date of May 1, 17 on it. He paid $1300 in cash at same time for his first and last month rent (first month is April 1,17)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 02b97432d2bc4dd8a16ebc09a088fdc4
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{"chroma:document": "I have a complicated issue but it will be kept short.The way they supposedly help you with checking and debit card problems is not even worth it. Especially if someone used your card and banking information to hack your account. I was in this problem with them. I signed an affidavit with them because it was the first step to dealing with the fraud. I also had them file over the police report. What they also failed to do was tell me that I would have to pay the fees and the interest adding up even when you pay what you owe. They also do not know how to investigate bank fraud. They also seem to be on the side of those who commit the fraud against your account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I keep getting harassing calls for months. I had switched my number to a new one. I wanted a different area code. I had their client Alberto old number. I have told them this 50+ times. I am not him. This is my number. They do not care and have stressed me, woken me, I work 12 hour days. I do not understand why companies can harass people who are not their customer! This bank is the worst bank ever. They do not care about people and do what they want to do and have no regulations or rules for their employees to follow, unless they say keep calling even if that person is not them. No one changes phone numbers in their stupid world. I paid to change my number not them! "}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "This truly has been a terrible experience. I had my accounts frozen and all my items bounced like insurance car payment and rent. I have been in the branch consistently for three weeks and I mean almost all the banks in Cambridge of TD. I have spoken with every branch manager and many many managers at all the branches. Still after being assured no more problems occur they continue daily. I've called front department daily as well cause the branch can't deal with anything. It has come to the point where the front people have told me not to call cause it's the branch they need to speak with. But yet still cannot use my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 349cdf5b1ad64f259cd13445350f7cef
encoding: FLOAT32
metadata:
{"chroma:document": "I am the very loyal customer of TD from last 17 years. Although I always appreciate their service as most of their branches provided excellent customer service. Last week I badly need money as I am jobless nowadays, so withdraw some money from my RRSP private account and company provided a cheque. I go to Matheson Blvd Mississauga (1275) branch to deposit. The teller ** said that I need to discuss with my Manager as this cheque is coming from other Bank and he needs some advice from his Manager. He came back that it will take 5 business days when I am able to use this money, I explain to him that I need this money immediately and, \"I am quite a customer. Can you please make it possible.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 07ee915bf105430480fe3b52a62464ce
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{"chroma:document": "For a small business, this bank is horrific and has degraded through the years. The online banking is NEVER accurate so there's no way to keep track of your finances. I was actually instructed by customer service to use my checkbook but I write one check a month, all the rest is online banking!!! They also hold large checks for longer than one day and play with the $100 advance from checks at their will, both of which caused me to go into overdraft and get hit with $175 in fees, even though a $25K check is in their bank and I've been told yesterday and today it will clear tomorrow so we shall see. Going into a branch is worse, two of three people have no idea how to do things you need done so you have to go back or endure wasting your time, which leads me to number 3. Their on hold time on the phone has tripled, it's never 5 or 10 minutes but always 20 to 30 (or longer). I'm looking for a new bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c4878b432db74fe2ac6d7d18718bc286
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{"chroma:document": "TD Bank charges $7.00 to cash their own check! My agency recently switched from Republic Bank to TD. I'll never understand why! I patronized Republic for 2 yrs and never had a problem. Republic doesn't charge to cash their own checks. TD opens later and charges! I hope my agency goes back to the much classier bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 347c6f7b7c724515b4d6566db531cb91
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{"chroma:document": "Now, I'm all for testing the waters and hanging on when things are bad. But, I've had it quite up to here with TD Bank. I had $180 in my checking not accounting for my savings which has some parts to this whole thing I'm about to go into. I made transactions that totaling to $73.45. With pending transactions you must wait until they pend."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7291875c1d8c4636b55604eecf70f82d
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{"chroma:document": "This is a terrible bank. I will not recommended to anyone. They scammed my money and left me with a collection balanced. I opened a checking account online with TD Bank with $100. After a few weeks, I found out that they started charging me for all these weird fees that I didn't sign up for. First, they charged me a \"Paper Statement\" fee, then a monthly maintenance fee. When I checked my account balance online, I was only left with $24!! **!! I contacted the customer service to close my account, but they refused by telling me that my balance needs to be $0 in order for them to close my account. I was out of the country with limited internet access at the time, so I decided I will resolve the issue when I'm back in the United States. So when I returned home after 3 months out of the country, I found all these collections letter from TD Bank saying that I owe a $21 balance... a double **!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 748781836232475ab902ff4bc32adc8c
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{"chroma:document": "First: There's a promo online, meet the requirements and there's a bonus. Well I couldn't do it online which is required, so I went into a branch. They had to get approval. They didn't tell me that the direct deposit has to be minimum $2500. Second: Next day added wife on account for joint. She couldn't be added because another customer had her social. Took days to clear this up. So this other customer, TD didn't check her SS card for verification. Third: Deposited a bank check for a large sum. It was on hold for almost 2 weeks. I had funds in my savings to cover it, plus the manager could have moved it along, she didn't. Fourth: The TD Bank App doesn't work correctly. Your CC may show up there, but you have to log in separately for CC. In general, transactions are delayed in all accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7a5de6cff745413d9bfc89ea518311bf
encoding: FLOAT32
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{"chroma:document": "TD BANK on 94th Broadway, NY, NYC is the worst of them all. So unprofessional. I went to cash a check with a lady named ** who attended to me and it ended up being a living nightmare. She decided to go to her desk, have me stand there, and wait for 30 minutes near the teller area. I didn't even know why I was waiting so long. Comes to find out is she wanted to review the TD Bank check. She ended up calling the person who gave me the check five times which is unreal. I never seen anything like it and since the person didn't pick up the phone she contacted Fraud services and then froze the person's account. Only because the person didn't pick up the phone so I finally went to her desk to see what the problem was and she told me that I cannot contact the person who gave me the check myself, she has to contact the person... who is she to tell me what to do?? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 11dd7af763d5494f9d7383389f8e592d
encoding: FLOAT32
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{"chroma:document": "TD Bank not business-friendly. Today, my online account was frozen for the second time in a month. I called the 800# which was answered in a couple of minutes only to be told they had to transfer me to the 'business' department. That phone rings and is answered by a voice mail telling me the wait is at least 35 minutes. WTF??? The first time this happened, it was a 20 minute wait. TD Bank does not value their business customers. Business owners do not have the luxury of waiting over a half hour for a phone call to be answered. And TD Bank doesn't give you an option to leave your phone number to have someone call you back. Looks like I will be opening another checking account at Chase. They have their priorities in the right place."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42e28aea776b4a6689008ff02d31853e
encoding: FLOAT32
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{"chroma:document": "I was with TD Bank going on Seven years until February 7, 2017. Since I was with them my checking account was hacked three times and neither times did TD Bank inform me. When I first opened my account on two separate occasions they took $35 for no reason only to say \"we're sorry we will refund your account back\". That was my sign to close the account then but I gave them another chance only to have their Fraud department fail me three times and not inform me of transactions that they canceled but still didn't notify me of. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 05dc82d7f42c4132b47b9039b4d3636a
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{"chroma:document": "I was calling 1888-751-9000 to check my big payment to credit card came through. It is usually takes 1 min through automatic system. The guy was asking too many questions and was really unprofessional. I was asking about manager and he put me on hold for 22 min and then my phone die. I will never call them again..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 425eb42b6b9e49b19f2817deb950a243
encoding: FLOAT32
metadata:
{"chroma:document": "TD is STEALING our money!!! NOBODY said they could HOLD It for 7 days! They steal $30 a month in \"service fees.\" DO NOT USE THIS \"bank!\" Their job is to cash our cheques and give us our money! Not hold it for no reason! It's the same company I have received cheques from for the past 5 years! TD CANADA Trust is not trustworthy - They are THIEVES!!! Plus they support DAPL.... So I'm DONE with you evil corporate crooks!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0ce9bfa4301f473f81cbb42eca8904cf
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{"chroma:document": "I have a joint investment account at TD Wealth. I want to move my investment to another institution and TD Wealth Legal department refuses to let me have my money!!! They are holding my account and money hostage. TD wants to dictate to me how to use my money and will not release my funds to me! Now I have to get lawyers involved and spend money on fighting for my own money!!! They think they are God. I say they are cowards trying to control others people's lives. This is a true story! Don't use this evil institution. They will try to take away your rights!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c008e1919a854162a84fac202e13a058
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a TD customer for 24 years. I don't like the fees either, but they are stellar when it comes to fraud. Someone somehow wrote a check on my account with no addressee and it went through. TD removed the check within 5 minutes. Another payment bounced because of this and they removed the fee. Ten years ago someone was to wire $7,000 from a university in England. After 3 weeks of waiting I canceled the arrangement. Two weeks later TD called to say that someone was trying to get $7,000 out of my account and I didn't lose a nickel."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cad82517965c4cd2afbb2644894c2f50
encoding: FLOAT32
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{"chroma:document": "TD Bank is truly a great bank. I have a student checking and savings and they are great and best of all the customer service is excellent and if that's not good enough they have someone there 24/7...an actual human if something goes wrong with your account. Thanks TD for providing excellent banking during hours and after hours. 24/7. It truly is America's Most Convenient Bank. 5 star for sure! I would recommend it!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d92c9974a11451289cb54d648237c4a
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{"chroma:document": "I deposited a cheque from Ivari (TransAmerica). The cheque was for a withdrawal under Financial Hardship. Was informed they put a hold on funds for a week 5 business days not including day of deposit. I have been with TD in Keswick, Newmarket 20+ years, paid off mortgage, never bounced a cheque. Last year got full access to funds immediately when I deposited to BMO. Keep a small amount of funds there. Subsequently my cable has been disconnected. That takes up to 1 week for reconnection plus $500.00 deposit delays dental work I am desperately need. Could go on & on. Very disappointed. Was always an advocate for TD. ONCE CHEQUE CLEARS I WILL BE CLOSING THIS ACCOUNT."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6119027a4eee44d294c614697dc35d2b
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a checking account with TD Bank and had my job set direct deposit. My job takes about 2 weeks to set up direct deposit so I received a paper paycheck. The check was deposited by mobile banking on 1/5/17 and it's a government check as I work for the government. I checked repeatedly for when the check would clear and saw it was on hold. I called the bank and was told it's routine for checks to be held up to 10 business days for new account holders. Yesterday 1/12/17 it was still on hold and I received a letter from TD Bank dated 1/6/17. The letter states that my check will be held up to 6 business days because they have confidential information the check will not be paid. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5cf477d3658a44e8af9adb771cd15c34
encoding: FLOAT32
metadata:
{"chroma:document": "Had an amount deposited in my account and the next day it was gone because they told me I had an outstanding debt 6 years ago and took it without asking first or trying a debt settlement technique with me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c4c7a1514507409998e62b0286ee1500
encoding: FLOAT32
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{"chroma:document": "I opened this account in the end of October and closed it first week of January. When I opened it I was supposed to get a 300.00 bonus after depositing 2500.00 and thus, would be used as a new savings account. I guess I chose the wrong kind of account and didn't qualify for the bonus. They never tried to retain my business by helping me fix the problem. I had to pay fees to close the account and get my money back 12.00. What a waste. Who doesn't try to retain a customer? Very rude customer service. Waste of my time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ba902a743b2a40b09a272f03df445ca1
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{"chroma:document": "First, I do want to say the customer service rep and supervisor were polite. I called TD Bank because a few years ago when I began my credit card account I made some purchases and also transferred a balance from a different credit card. I have not used this card in a long, long time and have consistently paid in more than the minimum for a long, long time. I am being charged SEPARATE interest rate amounts for the purchases and transfer balance, to the tune of over $80 in interest per month. In a nutshell my balance reduces very little each month. They would not reduce my interest rate and didn't seem to mind at all when I suggested I would cancel the card. There should be something that the government or a governing agency could control as far as ripping off the public with such ridiculous interest rates!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dd22a68c38a54cc29a6ec94e47a464bc
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{"chroma:document": "I purchased furniture through Schneiderman's Furniture store. They set up two separate payments. I was only checking the statements online, which only showed minimum amount due. I divided the payment into 12 month. After I paid all of it and the account showed, $0.00 owed. A month later, they said I was about $5 short for larger payment and therefore needed to pay all the interest! I refused to pay. I had a credit score of 770, now it is 660 and they continue to report that I am not paying on time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f46df276ca54743b0e44d12a7afe31f
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{"chroma:document": "When my (now husband) and I decided to get married, we figured having a completely separate account from the ones we bank with daily would be perfect for saving up for our wedding. Out of sight, out of mind sort of thing. We opened an account with no hassles (although opening an account here literally took almost 3 hours of our time, which I thought was odd but in any case)... So over the course of our engagement, we didn't use TD for anything but writing checks and making deposits to the account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db5fa81f81a840f491caebd5998c2ea8
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{"chroma:document": "My husband deposited over 500 dollars on the account. He already had 600 in there and made some smaller transactions that cleared against the 600 that was in there. A check came in for 750 and TD waited 3 days to clear the deposits, reversed all the smaller transactions to then charge all the overdraft fees. When calling they were unhelpful and could not remove any of the fees. We are new to TD Bank and are disgusted with their lack of consideration towards their clients. Account will be closed tomorrow or once all deposits have all cleared."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e9a50128aa694d4c8d767a0de9d6717b
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{"chroma:document": "I found a fraudulent charge on my checking account - it happens 4 hours before New Years Is a party to celebrate. I caught this by random check of my account. Customer service is told this is fraud. The say it has to go thru anyways on the 3rd of January. This is the 2nd time this has occurred in 2016! It is always right before the holidays - last time was July 4th weekend. It takes 4 weeks to resolve. Banking rules at TD favor the merchant, not the checking account holder. This is an ATM charge - not a credit card! WTH is wrong with this Bank?!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 172590b612544966b9dd771607bda1f4
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{"chroma:document": "First off I'd like to say that they don't do things properly. They don't have proper procedures. They accepted a check for me that I shouldn't have gone through. They should have told me that but they did not then they want to turn around and make it out to be like the check that I gave them was wrong when it came from the city that I live in and the county of the city that I live in and the court clerk herself. And then they want to turn it around on me. After I spoke with their representative they told me to do certain things as far as taking out money at an ATM. The representative told me herself and they lied to me and then they want to flag me as fraudulent which in no way, shape, form or fashion was it fraudulent because if they record every conversation and they note every conversation and every phone call then they would know that but they act like they have no idea. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 99517233248548bfbf041f5612149462
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{"chroma:document": "I deposited a check the other day $606,000 dollars. Since you only insure my account up to $250,000 I told the teller (Nicholas) that I was going to write checks to my other banks. He said FINE! I went to the other bank, wrote another check from Arvest to deposit $400,000 in two separate accounts. Yesterday that check BOUNCED! Then I get a call from a MACHINE saying \"we put a hold on your account, if you have any questions call the MACHINE and spend 40 minutes going through the automated hurdles we do to keep customers from talking to actual people!\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 96aaa00c5bf743dcacbb0a9b879f1229
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{"chroma:document": "I had obtained POW legal documents prepared by my attorney regarding assisting my father banking. After he passed I went to the bank spoke to Louanne and she informed me that I had to go to probate to be able to get into my father account. I did that and had a copy on file with the fayetville bank. Every time since doing what was requested, Kelsey ** had me go through hoops knowing I\u2019d just lost my father and that I had went to court to have the required paperwork on file. She was hateful. Today I went to close the account the teller asked me why I was closing the account I told her, Kelsey was standing near by went over to the teller whisper in her ear. Then instead of giving me the cash ($300.00), she gave me a cashier check I had to ask for her to make it cash. The teller attitude changed after Kelsey whispered in her ear. Don\u2019t believe me check the video of the transaction. Really need to educate Kelsey ** on the value of the customer especially one that complied with all requirements and just lost my father. Empathy, compassion and treating the customer how you\u2019d like to be treated."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 17505bce4eb04d62a5b8ca15acd9a0e4
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{"chroma:document": "After years and years of ID theft and several banks later, Theresa from Conway, AR and numerous others, including Officer **, had to make sure a job is done right. Although, it might not be with smiles on our faces, she always has always been understanding, prompt, and diligent to make the problem complete. I'm not saying our job is done (since criminals always try some stunts again) but I know that I can depend on her and many others from Oak St. to make sure that I'm helped with the best of care. At the same time I was clueless at the bank the idiots tried investing with my card into Bitcoin and numerous other places online. Of course, they were shut down! Thank you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a535e15317bc40b792e0b44a4fcb9fa5
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{"chroma:document": "I pay before the account is due... I pay BEFORE and FULL amount each and every time. Try to surprise my fiancee with a ring... declined. Last night at Walmart.. $20... declined? WTF??!! Capitol One.. never does this. I'm trying to close the cc account and it's hell to get anyone to answer... Then I'm transferred to fraud... put on hold...hold...hold. I just want to close the CC account... Please. Santa.. all I want for Christmas is to close this CC account. Remember.. WALMART owns Arvest... explains a lot. Never again!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 889d06ff18e94601a8a7c7c85642e3bc
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{"chroma:document": "My husband and I went into Arvest Bank on Pleasant Grove Road in Rogers, Arkansas to purchase a CD. The branch manager is the person we needed to talk to about opening the CD. He was on the phone, and while we were waiting, two other people stepped in front of us and went into his office and did their business. He knew that we were waiting to see him as an employee of the bank had gone in to tell him. After 30 minutes, we left, and said to the branch manager- thanks for helping us- and he said- man, I\u2019m busy. And I said- No problem, we will just go to another bank who wants our business. This bank doesn\u2019t have the customer service it used to have. Lots of empty offices- no one but a scarecrow to greet you at the front."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 177a1b1853e54d3c8bfb3264d8ff1632
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{"chroma:document": "I left Arvest a few months back. After my debit card was compromised 6 different times, I spent literal hours on the phone and at a branch asking what do I need to do differently. Although I realize that this is not the branch\u2019s fault, I was very disappointed with the fact that the only advice I was given by the branch was to \u201cJust stop using your Debit card\u201d. I rebutted with, if you offer a service, I shouldn\u2019t have to stop using it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 72164f41a9f9462689ff42d217b35d8e
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{"chroma:document": "I just recently finalized a Balance Eraser Loan with Arvest Bank and of course, while you\u2019re doing the transaction, everyone is nice and accommodating. When I was done with the rep she gave me a number and told me if I ever have any questions to please use that number. Actually, once I received the paperwork in the mail, the same phone number was listed as being customer service. On two occasions I have tried calling because I wanted to opt out of the monthly paper statements. The paperwork that was mailed to me specifically tells you to call the customer service number. I created an account online however any changes you want to make to your account must be made by phone. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 36272c8137244474961a9c9689ac8a5f
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{"chroma:document": "UPDATED 10/10/2022: Absolutely terrible. Two fraudulent transactions were made on my card and Arvest Bank is clearly aware of this, I've wrestled with them for months trying to get my money back, they've come with every excuse in the world including some crap called \"Regulation E\". I just went on and closed my account, they deserve whatever comes their way for the way they've treated customers, if you have an account with Arvest Bank I suggest that you find another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ba812fdd06d74beda85f1a2e5fd03ce1
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metadata:
{"chroma:document": "I've made a wire transfer to pay my business partner. It's been two weeks now. Money still on my account and in the bank they just keep saying that they still reviewing my transfer. Two weeks! I'm sure they just doesn't know how to do it. Total incompetency! Never even think to be a client of this bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 054f4a42224f4c73a5050f9174af4286
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{"chroma:document": "I have been dealing with fraudulent charges on one of my accounts for the past 2 months. A month ago I was told and still have the emails that the dispute has been closed and I could go ahead and close the account it dealt with. I get a letter in the mail at the beginning of July the fraudulent case they did was denied (which is total crap because I wasn't in town when my car was used) and they re withdrew funds from my two open accounts that had nothing to do with the account the fraud charges were on. They lied to me in June and the fraud charges were $900. If they were still investigating the fraud charges they should have froze the account they were on. They have told me so many different stories on why and how their disputes work. I would tell anyone who uses Arvest not to. I have never had this much problem with a bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ac1726a8cf1415b9a62ed662bc6bc19
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{"chroma:document": "I left my bank of 30+ years, they were bought out by a non-US conglomerate and opened an account with Arvest. Moved all my direct deposit retirement monies to this account, deposited 35 k, these idiots sent me a broken skipping auto dialer nonsense message. Screw them. I'll put my money elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cc53570343834a5bab8639ce85ef6e73
encoding: FLOAT32
metadata:
{"chroma:document": "They let two insurance companies keep stealing my money despite numerous request for reversals and blocks. Of 3500 I have received 300 back. They returned some of the oldest charges on one complaint but left 1000 dollars of the newest off and said it was on me. My truck has been totalled and was paid out by another ins company and still Arvest won't return 6 months premiums. Usaa even kept drafting when I did not renew and told them they were fired. Arvest would not help get it stopped. I AM A VET THAT JUST TOOK STELLATE GANGLION BLOCKS TO DEAL WITH ANXIETY AND MY BANK GAVE 2 ** WHEN I pleaded with them. They even left off my address when they mailed my new acct packet with all my info. My small post office caught it. Then they sent me an address request to the address."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 12710220bbac4aaf86608c25e1a742a0
encoding: FLOAT32
metadata:
{"chroma:document": "Been a customer of Arvest more than 10 years. Left a job recently that I had been at for 8 years, as part of my resignation they sent me a third party check for my final pay. Deposited the check into my Arvest account and a week later the funds were taken back out as the check was returned to payee. I was charged an $8.00 fee for this. To remedy the issue my employer sent a wire transfer to my account for the full amount of the check, Arvest charged me $10 for an incoming wire transfer. Called customer service to see about getting the fees refunded since none of it was my fault and they said no, since the fee schedule is posted they can't do anything about it. In reality, they could have easily waived the fees but chose not to. I guess Arvest needs the $18 more than I do. Shopping for a new bank immediately."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3fa4636700a14f10bd9eb152d9f9da9a
encoding: FLOAT32
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{"chroma:document": "Friday, March 25, 2022, my checking account was hacked. It had been hacked March 18th, also, by the same hacker as March 25th. I disputed that debit and the money was put back into my account. Mind you, wouldn't you think that if I was hacked by the same person that Arvest would know not to let that same person hack me again, a week later -- 5 times in one day, totalling $2,100+? Arvest should have measures in place so an entity cannot re-hack an account, much less 5 times in a row -- on the same day!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb3fd7f3595d49f4ade1f902b5754972
encoding: FLOAT32
metadata:
{"chroma:document": "Was ok about having one payment. Didn't know it would cost me just as much interest at 20.49% it will cost me 6 years to pay off. Try calling them, says it is on lockdown and not willing to help me lower the finance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 152809dcc1a345bdad07a635a30785ae
encoding: FLOAT32
metadata:
{"chroma:document": "We have several accounts at Arvest Bank and they denied me a loan to purchase a rv for $9K, because I don't live in a state that Walmart Bank is located, I have a credit score of 814, and several hundreds of thousand in IRA. Don't Bank at Arvest!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e30103221574798a5b60329e5136e27
encoding: FLOAT32
metadata:
{"chroma:document": "Arvest Bank 218 S Memorial Dr, Tulsa, OK 74112. This is the slowest branch I have ever seen. I don't think this branch deserves one star at this point. Upper management needs to review employee ethics, productivity, and efficiency."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a1e80b3aeb7441ba8e78e38aac741c4
encoding: FLOAT32
metadata:
{"chroma:document": "Worst bank in the area! Used to be great! But have completely lost sight of customer service. From getting rid of deposit slips, making it a nightmare for customers to handle their bookkeeping. Extremely difficult to work with on mortgage and in-house loans. Complete apathy for working to improve a situation or help their customers. They have great employees and loan officers on the ground floor, but their hands are tied with corporate policies that are completely out of touch with their clients. They've lost all of my accounts and I'll never do a loan with them again. And, as a Realtor, will strongly discourage my clients from using them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66f4bc9737ad410fa37833fa92e55a85
encoding: FLOAT32
metadata:
{"chroma:document": "Worst company I have ever worked with. When Covid 19 hit, every other loan company worked with us and our job losses and reduction of income. This company? Not at all. They send a tow truck. I will never do business with them again and I will tell everyone I know how they did me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 58207f92a7e240788e0973ca94c9cfc3
encoding: FLOAT32
metadata:
{"chroma:document": "We have been loyal customers for years. Needed a small loan. Was turned down. Arvest certainly don't care about their customer needs. If we didn't need help we would'nt have ask for it. They do not care. Very disappointed with Arvest bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8931a9828244e73b8d1d2d86e4ff383
encoding: FLOAT32
metadata:
{"chroma:document": "I have had a personal bank account with Arvest for three years and have never had issues with them until I opened a business account. The day I opened the account, I gave them a check for $15k. One day later Arvest mails me a letter stating they are closing down my account in 30-days. Not only did they shut down my business account but they also shut down my personal account. The reason as stated in the letter, \"We have determined this relationship is no longer mutually beneficial, and we ask that you not make any future attempt to open an account with Arvest Bank.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9d0144e2d1bb4bdca2c7a441a05c46a6
encoding: FLOAT32
metadata:
{"chroma:document": "Am regular Business account holder here. Have moved several hundred thousands of dollars through my business account in last few months. Insulted when applied for small vehicle loan, offered 30% of value. All loan payments made perfectly on time over minimum of last 5 + years. Bank next door approved full loan in 30 minutes at same rates. Bottom line is no loyalty to large account holding business customers. Sad that you cannot get true Customer service from this local bank that knows me. Have better luck with online banks that don't know me at all, or just the bank next door. I STRONGLY DON'T RECOMMEND THIS BANK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a3b2278f08145068df268c1e382c19e
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a personal account with Arvest. Got a loan check deposited, tried to raise limit so I can withdraw the cash. Was flagged for fraud, not sure why because I've had an account with Chase before. Long story short they closed my account and sent my COVID19 loan check back to the lender and now I have no idea where my money is and they won't provide any info. I'M PISSED, NEVER USE ARVEST AGAIN."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c1586124ee24049b6578320b1e4e7a0
encoding: FLOAT32
metadata:
{"chroma:document": "Long term customers who don't use some service a lot, such as cashier check fees, should be given a freebie ever so many years. Paying fees for your hard earned money to me is ridiculous. Get more business from word of mouth."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dc3bd22e1b644f3895b4f0a7405fcdd5
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account last Thursday. Everything was good until my deposit didn't go through on my new account then I went to the bank to deposit 200.00 to fund the account. Mind you I have 14 days. The banker never told me they were my account was sent to the fraud dept and it was being closed. I had to go back up there to the bank, pick up my money. come home and still feel like I was taken advantage of. Still no reason why and the bank manager at the branch didn't have no reason to why and them banker knew this was wrong. I wouldn't bank here again. I will not shop at Walmart again and I will not be having nothing else to do with Walmart. They're sick people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c8e02745e159415dba9cf6022fa97021
encoding: FLOAT32
metadata:
{"chroma:document": "Arvest staff for some reason are of the most unhelpful bank personnel around. They seem to believe they are doing you a huge favor giving you your money you entrust them with. I have banked there for several plus years and each year they get worse. Tried to get a copy of a document notarized the other day of which they notarized the original two days prior. Wouldn't do it - said it was against policy. I need to go to a notary. I go down the road to a different bank. No problem."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 38c9ea7c2910474c97774800badc6c20
encoding: FLOAT32
metadata:
{"chroma:document": "I have had horrible customer service since I opened a credit card through Arvest Bank in Jan 2020. Every time there is a credit/payment, the company holds it over a week before posting to my account. But within 24 hours they shows charges. Customer Service has no clue or explanation why. I have never had this issue with anyone else before. They are a joke, don't waste your time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 146b7cbce3bb45e99c4337f0e6d4a1c6
encoding: FLOAT32
metadata:
{"chroma:document": "I have had problems with Arvest Bank for years. 3 years ago I wanted to open a secured credit card with a bank. I went to Bank OZK and Arvest. Bank OZK's process was easy and completely online. Within one week I was approved for a $800 secured credit account. At the same time I went to a physical Arvest location to talk to someone. The person I talked to had no idea what I was talking about and confused me into opening a $600 CD, and calling that a secure credit card. While I have been able to use it like a credit card and it accrues interest like a CD, I have been told multiple times that because it is a CD and not a regular credit card, I can only close the account during a one-week period, even if I had a $0.00 balance the other 51 weeks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5bdd357d478f4840973d1f2a8e330d9e
encoding: FLOAT32
metadata:
{"chroma:document": "I tired to close my checking account, as I work out of town and a bank that I can't use 100% without going into a branch, does not work for me. So I called. I had a $0.01 balance in my savings account and a $0.54 balance in my checking account. I was told I had to drive 6 hours home and do it in person. I then tried to get someone from their customer service line to help me. No luck. In fact, I was talked to like I was a brainless 2 year old child. I was told if my bank balance was zero, the account would be closed. So I jumped through horrid hoops online to get it to a zero balance. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a427a6bcb2974db0a7097f29703d276a
encoding: FLOAT32
metadata:
{"chroma:document": "This review has nothing to do with actual bank locations, the people there are always great to deal with. I travel for work and stay in hotels most of the year. On Sunday when the hotel charge went through I noticed it overdrafted my account. I instantly transferred $500 from Venmo and my account went positive $128 ON SUNDAY. Monday still shows the same $128 balance. Tuesday the account is negative $82, why you ask? Because even though the Venmo payment was on my account Sunday they put every transaction that happened after the Venmo transfer on before it and hit me with 8 NSF Charges totally $134....Good job Arvest, as soon as I'm back home I will be closing my account and finding a better bank. Customer service is by far the most disrespectful and sarcastic group of people I've dealt with from any other bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a351a18141a42b89c5aa12635156d7a
encoding: FLOAT32
metadata:
{"chroma:document": "Don't bank with Arvest. If you ever leave Arkansas, you should get an account with a national bank. Arvest has little presence in the country and if you encounter a problem while traveling, or need funds wired, they are of little help. I schedule a wire transfer over a week ago and the money has still yet to hit my other account. The money has been taken out by Arvest, it is no longer in my account, but they can't tell me when it will be in the other account. Unbelievable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bf644409d21c456f9fe32096d64472f0
encoding: FLOAT32
metadata:
{"chroma:document": "Arvest appealed to me with a direct mail flyer that dangled an interest rate of 5.9 percent, but when I called the bank's toll-free number to apply, I was told I didn't qualify for that rate. Nonetheless, the sales rep convinced me on the phone that my $13,000 loan would be paid off in 5 years. After 2 years, I had barely made a dent in the principal because more than half of my $297 monthly payment was going toward interest (the rate Arvest actually gave me was 15.99%). As soon as I could, I called Arvest and, thanks to a withdrawal from my IRA, paid off the balance (which was still over $11,000) by phone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 73e18b91e7354be9bb2148ea495018fa
encoding: FLOAT32
metadata:
{"chroma:document": "I went in the bank to get a letterhead statement, a voided check and print something out, not sure how to download and print from my phone. ** simply made my visit a one stop shop! He is very professional, very polite, and well knowledged and well dressed. He helped me with everything I needed, downloaded forms, signed and notarized them and helped me upload them back. Thanks ** and Arvest Bank for going the extra mile for your account holders! If you want the same great service go to Wal-Mart 7800 NW Expressway Oklahoma City."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 99f4d4cc53764141bbf35ac353b8bb62
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is a complete joke. You'd be better off trusting your money to a perfect stranger. The app is not a full service. I've set up alerts from my laptop at least 4 times within the last 3 months and I'm still not getting alerts via text, no matter how many times I enter that into the system. And the customer service in person and over the phone is sad. I'm pretty sure these people have little to no training in systems or in general politeness. They need to go to Chick-fil-A training. Geesh!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7a08457840b94543ba7ac3451e70873d
encoding: FLOAT32
metadata:
{"chroma:document": "New truck loan, followed letter I received. Sent first payment for Aug. 2 and a canceled check for auto pay to start Sept. 2. On Aug. 2, they took another payment and I called and I want my money back and some idiot jokes I'm paid until Oct., WOW. No check and we'll see who laughs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5278fd7dcdfd4d81af5ed726d901c333
encoding: FLOAT32
metadata:
{"chroma:document": "I called their customer service before I got an account online to find out if I could go after I created my account and get my debit card. The lady looked up the location and confirmed I could. I created my account and later went in to make my deposit and get my card. I made my deposit and waited for the designated debit card lady. She came up and informed me that she couldn't print the card because the account was too new. I really needed this card and chose this bank because of that convenience. So I asked for my money back and they first told me the couldn't do it...and then did it. I just politely said I had changed my mind and was going with another option. Assuming this would close the account. It didn't. I received a letter in the mail that my account (that I didn't know I had nor wanted) was changing to a not free account and I'd be charged fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3af6d5877385400590511e30c495284a
encoding: FLOAT32
metadata:
{"chroma:document": "I bank with multiple banking institutions, both on the commercial and retail side. This is the worst banking experience I have ever had; I could not get away from these guys fast enough. The teller service is great, but it ends there. Administratively and technically the worst bank out there out of the 13 financial institutions I deal with on a regular basis. You've been warned. Stay away!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d2f6e12726cc485ea676435be08b31ec
encoding: FLOAT32
metadata:
{"chroma:document": "Tried to open an account with Arvest. Successfully applied, funded the account and waited for more details from them. With no notice, no call, nothing, I receive a letter from Arvest stating not only that they are closing my account, but that I should never try to open an account with them again. After a call to support, I find out that I mis-typed the account number from the bank I was transferring money from, and that because of that my account is closed and I am not allowed to EVER have an account with Arvest. I have never been treated like that, it's absolutely insane. After this experience it's just as well, I have NO interest in banking with them and will advise anyone who asks to do the same. Absolutely the worst banking experience I have ever had, unbelievable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8bb002824860482f993c155fe49cdc02
encoding: FLOAT32
metadata:
{"chroma:document": "If I could leave zero stars I would. I went to the Arvest in Little Rock, Arkansas in Mabelvale Plaza and they are blatant racists! Everyone knows how the drive through works and the the employees have cameras to observe the vehicles waiting in line. Not only do they have cameras but the window between the drive through lines and the bank are crystal clear so they can see us just as much as we can see them. I waited in line for my turn, then when I got the front nobody came on the screen. I waited and waited as I watched the people inside ignore me. I had been waiting for at least 15 minutes, mind you the lane next to me is empty. In that empty lane a ** woman pulls up and within seconds she gets greeted and taken care of."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e40170ec2df94ca1916863d17f5bfd5e
encoding: FLOAT32
metadata:
{"chroma:document": "A mobile deposit of mine didn't go through. So they locked my account. Later I found out they planned to close my account without telling me because they thought I committed fraud. Was with them 10yrs. No one ever apologized when the check eventually went through. They just took the money and still would not unlock my account. Gladly switched banks. No one needs this much hassle to deposit a life insurance payment. Horrible time in my life and I got treated like a criminal. Do not bank with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 80183e51736c4ecfbda004438a506fae
encoding: FLOAT32
metadata:
{"chroma:document": "I had my debit card hacked & I\u2019m thankful for Arvest bank for shutting it down, but I\u2019m on my seventh day without a debit card. When I could of went to a Springfield branch & got one on the spot but I wasn\u2019t given that option. Tried to cash a money order for my son & I was a dozen times if I knew the person that wrote the money & I was also told a dozen times I would be responsible for the money orders if it didn\u2019t go through. I know. You don\u2019t have to repeat yourself & don\u2019t make me feel like dirt under your shoes because I don\u2019t have millions in my account. I have been with the same facility through all the buyouts & this is the worst I have been treated in 20 plus years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ff489505de548d68163afbf410bffec
encoding: FLOAT32
metadata:
{"chroma:document": "Something is wrong with this bank now. It was the most perfect bank I\u2019ve ever been to and the nicest in Oklahoma City. I went to an array of banks and this was the bank that was kind to me when I walked in there. Online banking sucks and you cannot reach them 24 hours. Not a person, nothing. Something's really wrong at this bank and I will find out."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 80daa35954d5401d9539ae45994cc4c0
encoding: FLOAT32
metadata:
{"chroma:document": "Arvest has the worst customer service on the planet. They don't care about the people that they claim to in their ads. They are only out to charge you all they can and take as much of your hard earned money as humanly possible. We will be looking to move all our business somewhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8958056634d4c5e838247fcbabde110
encoding: FLOAT32
metadata:
{"chroma:document": "A check mysteriously showed up on my account ledger the following day. At 5 pm and again at 8 pm it was not on that day's ledger. Next morning I check. Sure enough it posted and backdated 1 day. Caused me a lot of headaches. Arvest is picking a choosing when they want to make it show up so they can maximize their NSF's. I'm done with the dishonest tactics this bank applies. So long Arvest."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 09afd569494542bb93b21977cbf36f96
encoding: FLOAT32
metadata:
{"chroma:document": "Wanted to link a business account and personal account for online purposes. Was told the only way to do that is to start another account and cancel the business account to avoid any charges. Teller canceled account while on the phone with wife to see if there were any checks out. Of course there were 6 including a payment to that bank. She said sorry but it\u2019s done and irreversible. Has caused much stress and will not be going back. No help from management or customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d1aabe3f5dd42169c26d3a90c011b34
encoding: FLOAT32
metadata:
{"chroma:document": "Terrible customer service both in branch and on phone. Management is incapable of explaining or transparency, everything is done assuming you are a nobody and they know everything. Every account has 3-4 \u201cservice\u201d and \u201cmaintenance\u201d fees along with an unexplained fee or two with no waiver. Do your research and find another bank or credit union. Find something that waives fees and actually values you for banking with them with customer service that actually cares for you more than making profit for some out of touch suit by bait and switching you. Online banking, credit unions and even a national bank is better than the out of touch policies and anti-customer tactics or Arvest."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b1695ae768eb4de6ad22999affb7ca25
encoding: FLOAT32
metadata:
{"chroma:document": "Hidden fees. Total lack of transparency, so much so that it appears to be intentional deceit. I feel as though I have to constantly monitor the activity on my account to avoid another \u201csurprise.\u201d I don\u2019t like having such strong feelings of distrust with an entity that I am supposed to \u201ctrust\u201d to handle my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6514bb8443b549b0bc7aed400c4b9835
encoding: FLOAT32
metadata:
{"chroma:document": "7 years of private banking and 3 mortgages and they sold my latest loan before the first payment was due. I thought Arvest held their loans but they only hold the servicing rights. So while someone else has my loan, I'm stuck with Arvest's long hold times, scripted responses and apathetic staff."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bfd822c7254d456591222ca1fce3523c
encoding: FLOAT32
metadata:
{"chroma:document": "They said I could open an account online so I did but before I did this I called customer service to make sure I could open the account due to I\u2019m in California and they said yes. I get a letter pending status, called customer service. You have to live in the area to be able to open the account. What a waste of time and customer service doesn\u2019t know what they are doing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c0cc4b42f7a34531a81bc6e6a0b02b2b
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{"chroma:document": "Problems started with the passing of my Father. A teller informed my mother that Arvest had no intention of sending his December payment back to Social Security because it was payment for November. Cash was taken out to pay bills for January. Two days later she received a letter stating that she needed to return the funds withdrawn because Arvest was sending back the December check even though it was payment for November. It has been a constant battle between the Social Security office that is attempting to assist her and Arvest that is doing all that they can not to help. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b5469fb438704ec28d2af0f0fcc61185
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{"chroma:document": "Disappointing customer service. I typically wait 9-10 minutes for a real person to get on the phone. They did away with being able to transfer money online between personal and business accounts. They now charge $3 per transfer on the phone. They sequence transactions so that withdrawals come out before deposits, which results in the $17 overdraft charges. They only offer one type of overdraft protection. You can either have protection for debit transactions or check transactions, but not both.... even if you have another account with thousands of dollars in it. It's another way to ding you for $17. I have been a customer for 15 years, but as of today I am closing all of my personal and business accounts and taking my business to a smaller Fayetteville bank. I hope this review saves another customer from having to deal with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I will never recommend Arvest Trust to manage anyone's money or property. They push smaller trusts aside while charging their astronomical fees to mismanage or completely ignore them and the beneficiaries. While telling members of their den of thieves \"it wasn't at the top of my priorities\"! Then conspire to hide their misdeeds. The Fayetteville branch has trust officers that don't listen to beneficiaries and treat your money as if it was theirs. Their property management division of the trust is full of flat out buffoons who conspire with each other in order to hide missing personal property to be auctioned or the sheer lack of property maintenance allowing property to languish to the point it is uninhabitable even after ignoring numerous requests for maintenance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Multiple false charges - I never do this but people should know and pay attention. Pls look at the charges on your account often. The fraud dept is gravely lacking and its cost is a LOT of money. We are going to switch banks!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "It's always a pleasurable experience when dealing with Arvest Bank. Their tellers are super courteous and very professional. They provide you with whatever information you need."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Horrible service and treated terribly by staff at this and Malvern road location. Staff does not answer phone at location, and they also give deceiving information. Worst bank I have ever banked at in 50 years. Do not care about a \"relationship\" with their customer, even if you bring them a million dollar a year business account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d1d99ba5da345ac921736c71c4ab4bc
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{"chroma:document": "I just wanted to make a quick note that Chase Bank was the easiest company with which to deal after losing my brother in an apartment fire. They responded quickly telling me what documents they needed and were quick to send checks for me to deposit into his estate. One thing that was especially kind, is they are the only company that returned to me his death certificate and my letter of Administration. These documents cost money to obtain, and the Letter of Administration was obtained through my attorney, which also costs money every time I need more. I really appreciate that they take the time to return these documents."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I want to say a big thank you to Mr. Christopher ** for the excellent reception and perfect professionalism in his work. Thanks to the first meeting with him (as a new family in Pelham Village), we understood and believed that Chase Bank is the best bank for the client. Thank you a lot again Mr Christopher ** Chase Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 850136769407402ead3b478f554bcdfc
encoding: FLOAT32
metadata:
{"chroma:document": "Honest and dependable service. A solid choice in these uncertain times. Excellent credit services. I left my small town community bank for solid ground. JPMC supports local business. App has complete financial services and great educational material."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f16716388244ea6a3537023377f18ff
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{"chroma:document": "Chase bank saved my money from many trouble sellers on online. They always protect me from being robbed. Thank you for being loyal and providing the best customer service to me. Thank you Chase! Thank you!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5dc00a6dd46e4e55aaf2c840d8cd413c
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{"chroma:document": "I\u2019m amazed at the interest rate at which Chase Bank provided me my car loan. Although I\u2019ve been a member we for a long time, I have suffered from poor credit until Credit Boos Helpers did an excellent cleanup on my credit. Score jumped 180+ points into 792!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53f4ce6e904a42eab9cc5a6b925503fb
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{"chroma:document": "I had a credit card in 2017. I had hired a debit service to pay and negotiate my account. I thought everything was fine until Sept. 2023. They report on my credit report as delinquent. I pulled credit report and saw this. I called number and all I got was a recording. So I was never notified and 6 years later it shows up.. It trashed my credit score and nothing I can do about it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7cfa0a8f40f5472996aca0ac7e848532
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{"chroma:document": "I have had to replace my debit card for fraudulent charges several times. WITHOUT EXCEPTION the length of time required to receive the replacement card is more than 2 weeks even when promised in 2 to 3 days!!!! Absolutely the worst customer service ever!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 924dd5a4a3094dd185218ad48029343c
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{"chroma:document": "I went to close my safety boxes. I have moved & drove 5 hours to do this. I had my DL and the document from the DPS stating my license is renewed and expires on such a date. I would receive my new license in 60 days. I also had my State issued CHL which has same picture as DL. You also have fingerprints run through the FBI to get the CHL. CHASE would not allow me to access my safety deposit boxes. Funny how if I had my Social Security card which has no picture on it, I could have accessed my boxes. The Barksdale Blvd branch has always been rude and unhelpful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1cd305b5afb145ecb8d4347402ba0ddb
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{"chroma:document": "On Sept 8, 2023, when I went to pay a bill online, I was confronted with Chase's \"New Terms and Agreements\". It is 125 pages of scintillating content as one can imagine. You HAVE to \"agree\" or you cannot access your account online. There was no warning. I mean, even Comcast, a renowned bad actor, gives customers notice of their price increases - which occur 4x year it seems. And they give a summary of the \"highlights\". Yes, it is also a bunch of baloney, but Chase is so arrogant they don't even try to appear like they give a crap. And who is going to slog through 125 pages of this particularly rancid baloney? I've read a couple of these, not just Chases', basically they say they can do whatever they want, whenever they want, and don't give a rat's ** about privacy. SURPRISE!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9856909d7f8a45d4947f6759441015aa
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{"chroma:document": "One of their employee allegedly use my identity and open up a checking and saving account and took my disability check and lock me out of my original saving and checking account. All this is done over phone. You are not allowed by law to open up this type of accounts over the phone and when I found out about it Chase Bank sided with the employee and said that I didn't exist in their system. I had to fight argue with Chase Bank for 30 days to prove that I was the original customer that own these accounts and the funds were mine. After the issue was resolved Chase Bank made a decision that we should go our separate ways so I made a decision it was best. I did a review with Trustpilot. Chase Bank had trust pilot to suspend my account because they didn't want no one to know what the employee had done. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b0f86049a6d458ea07ae70e17094836
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{"chroma:document": "Bankers in Burlingame branch doesn't deserve their jobs. They take it for granted, and doesn't care for customers. Shameless Bankers should be shown exit doors. CHASE should Give jobs to those who want to do their work and open accounts for customers and not send them away for another day. SHAME. I am planning to close my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f14bcc439d3d46268ec4c245049a6152
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{"chroma:document": "Recently I closed all my bank accounts with jpmChase bank and I withdrew all the money the same day. It was not very easy, jpm Chase made a few major mistakes with me as a customer and as a person by talking down on me, trying to intimidate me, and by making me feel insulted:"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7df0c073dba841e4b65288abd99b3f15
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metadata:
{"chroma:document": "For no reason they suddenly closed my account and wouldn\u2019t give me my money from the closed account, 3 months later still have not received my $2,100. I had just had my payroll direct deposited that day. I had nothing to live off of. Do you think they cared?? Heck no! Not one bit. Worst company in history. Do not trust them with your money. They will leave you high and dry."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2dc0bc0748ff4b0cb86b600e02e31ca5
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{"chroma:document": "I had very bad experiences with Chase Bank. I wrote a check to my other bank for a CD deposit. The check amount was deducted from my Chase Bank account right next day, and I checked on my other bank that I deposited the check to had the money in it already. So I thought everything was ok. However, 5 days later I got a phone call from the bank that I put the money in saying that I got a return check that I wrote from my Chase bank account. I was so shocked, how could that have happened? I have more than enough money in the account to cover the check amount and the check was cleared the next day. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f243bd7cf132459ba9855790d5a8c5a5
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{"chroma:document": "If you go Chase don\u2019t go to the chase in Lancaster, challenger way. They don\u2019t have any experience and they are so rude. When you call customer services to make complaint they don\u2019t care about you then if you push them they close your account for bad behavior. You all ready know. Then don\u2019t cry."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ce3c26ac5574041954763926bc5c18f
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{"chroma:document": "I BOUGHT a Cannon R5 camera body from ** for $760. I entered my debit card info to complete purchase and my Chase account was debited for this amount by: ** Norwood. Cannon USA sells this camera body for much more and I thought it might be a fraud because their company was not listed as a San Jose, CA business as per their website and their phone number never connected. When I could never get in touch with them to cancel the order, I contacted/Chase fraud. Chase fraud told me it was a valid purchase as a tracking number was provided by the fraudulent company showing a delivery. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7523899c32ef4597baaa68aed8dc3b09
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{"chroma:document": "I had my account hacked today and spoke with reps in so many different departments from fraud to claims. NONE OF THEM SPOKE ENGLISH CLEARLY! For such a large bank if you can't understand and keep having to ask the customer service people to repeat themselves 20 times over and getting transferred back and forth, that's just IRRITATING. HIRE PEOPLE WHO CLEARLY SPEAK ENGLISH, OUR COUNTRY'S LANGUAGE. I've been with this bank for 10 years and it's never been like this. Stop hiring people that we can't understand! Screw diversity, we need understand our bank and money situations dealt with on a more professional level. Clearly you don't care enough about your customers!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 178562a69bfa43ceb3576b96c514dc14
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{"chroma:document": "Absolutely horrible bank! My father died and per his lawyer I have literally everything I need to manage his affairs. This bank refuses to acknowledge my paperwork and is literally holding my mother's funds hostage while claiming we don\u2019t have what\u2019s needed. I think I believe a lawyer who\u2019s been in practice for over 20 years and a friend who went to a different bank with the same documentation after their mother died, over these crooks! DO NOT BANK HERE!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da4dc655ea8c481c9c8d8018576b38df
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{"chroma:document": "I had an auto bill charge my Chase acct. for $8.61 on Jan. 01, 2023. I had cancelled the auto pay acct. on Jan. 15, 2023 because I was not going to be in the USA for 4 months. I was unaware of the Jan. 01, 2023 charge. I was billed in Feb. & Mar. for $ 8.61. In April the bill had grown to $8.84 so Chase sent me a letter dated April 18, 2023 advising that they closed my account. I discovered this letter upon my return to the USA on June 25, 2023. Since I had been a cardholder since 2006, never missed a payment and had a credit score of 848, I called and explained the situation to a company rep. who advised he could not reinstate my card or restore my 8,984 points. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c8651c4091d347c4a7cd4773d38435bd
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{"chroma:document": "A Beacon of Hope in My Financial Ordeal with Chase Bank. Navigating the intricate channels of financial transactions, especially with substantial sums, can often be a daunting experience. An ordeal of mine with Chase Bank serves as a testament to this sentiment. I recently found myself ensnared in an unnerving situation, having initiated a transfer of a considerable $74,350 to a company from whom I had made a purchase. Much to my dismay and bewilderment, Chase Bank seized this transfer, leaving me in a state of heightened anxiety and confusion."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "We needed to close our safety deposit box in early August after having paid $125 full year fee on 06/30/2023 at a branch in Plano TX. We asked them to charge us for 3 month's rent and refund the rest of the amount. The bank refused any refund. But a dear friend of ours who closed a safety deposit box at the same bank a couple of weeks earlier and she was already 6 months into her rent was refunded on a proration basis because she had 50,000$ in her account. When branch manager refused our refund, we requested they elevate the matters higher up. We received a call from NY\u2019s client service department and the lady was not willing to hear any of the details. All smaller banks refund portion of money when safety deposits are closed before a year is up. Why Chase cannot be that customer friendly. Irony is that the Chase Bank Plano branch told us that they would be shutting down safety deposit box service but timing was not set yet."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "During the age, when the country receive stimulus checks, Chase Bank decided to deposit the stimulus amount into my account. Without my permission the following two weeks they took the money back and when I called, they did advise that they deposited the money into my account. I asked him why would they do such a thing without my permission and they advised they did this to most of their clients! I instructed them that since they overdrew my account that I would not be putting money back into this account until all of my bills are paid."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Initiated an ACH payment to an employee for $42,100 on August 13 to take place on August 14. His account is also with Chase. It didn\u2019t go through, so I went to the Chase branch. After answering several questions to Gavin I was told the transaction was \u201cverified and approved. The funds were released, and the transaction would take place within Monday night and Tuesday morning\u201d. Those funds were destined to pay this employee\u2019s tuition, which was due on August 15. The transfer didn\u2019t take place on Tuesday. I couldn\u2019t leave work, so I started my endless phone adventure. I talked to Mark, who again, after asking me all the verification questions, told me the transaction was verified and approved and the funds were being released that same day. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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encoding: FLOAT32
metadata:
{"chroma:document": "Only used dispute service a hand full of times. Been a customer for 20+ years. Notice that when I give them the facts of situation I feel like that don't believe me. Really turns me off! Other than that they are good. I guess they can't trust anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ae8b901a8f4490e84d55d8223870ae9
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{"chroma:document": "My experience with Chase so far is horrible. On 8/11 I deposited my check into chase bank. The check cleared my former bank the same day. On 8/14 the money isn't in my chase checking account. I call chase and a supervisors says that the money is not available because my former bank hasn't verify that the money has cleared the account. I make a three way call, get verbal verification that the check cleared the account, and chase still denied to release the hold on my account. Beware of this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d7156b00ed5449f58448c1224584e1c6
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{"chroma:document": "I have experienced my Chase Bank account hacking and total of about $1500 are stolen by Zelle payments within a minute. When I called the bank and reported the incident, all the customer service representatives are extremely rude and their service was very inconvenient. It took for 10 days to investigate the case to give me the money back. Even though they g gave me the money back, 4 days later, they took the money right back saying that they changed their decision because the payment was made within the account. It doesn\u2019t make any sense. I reported the fraudulent activity immediately to stop the payments without my recognition, I was panicked and devastated, but their service was very poor and rude. Very frustrating and no satisfaction. I am hoping they reverse the money back to me. Now I am seriously considering to seek for a legal assistance and moving my bank account to other bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 63c0e45a468642c6a0ba2aeb796e2cc8
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{"chroma:document": "You can go to my account and see the multiple calls and visits I made to reconcile the work they said they needed. They would not allow me to use a debit account saying my account was frozen. They don\u2019t follow through. They seem to be more confused than myself."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f81f530a15434c7786a7d9804d7e5427
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{"chroma:document": "So I deposited a large amount of money into my new account. They placed a hold on it, which is fine. But when I had a death in the family and asked them to lift the hold, I have been denied by the upper people in the company. They will not release my money any earlier even though I have a family emergency and they have verified everything and it came back good. Seriously thinking about switching banks, this is ridiculous. The hold department and a branch manager try and release my funds but it keeps getting denied, even with my current situation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I didn\u2019t recognize 75$ charge they put in a claim. I later found out it was for a preorder that I thought already went through. I called and told them. I re bought the preorder. They took the money again because it wasn\u2019t fraud so I then proved I already paid for the item send proof they gave me money back. Today a month later they took the money again and said, \"Sorry we can\u2019t refund you more than once on the same transaction.\" So they are just going to keep my 75$. So I paid for the same thing twice and apparently this is good business practice to them. I\u2019m now fighting Xbox and they don\u2019t have a number for you to call. I am so upset. Just isn\u2019t right."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase is currently holding all of my money hostage and refuse to allow me access it. I deposited a check from the North Carolina Department of Treasurer which they have decided must be fake. However, instead of simply calling the Department of Treasurer, they flat-out refuse. They claim they do not have a \u201cverified number\u201d for it and instead not only have put a hold on the check, but on my entire account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c44719a3a8524c2d95484814dfc43fdb
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{"chroma:document": "Ongoing frustration with branch and overall bank rules. My two sons and wife bank with Chase. I bank with Banner Bank. Chase ALWAYS put a hold on every deposit; Banner does not. Chase charges fees for my son's account; Banner would not. I tried to deposit some CASH to my son's account as he was out of town and needed help. Chase will NOT let me make a deposit. They quote money laundering rules. They KNOW I am his father. Banner does not have this rule. Chase also screwed over my other son trying to open an IRA - said on the phone no problem. We get there and gosh, oops...they actually can't do it. On April 14th. Unbelievable. A TERRIBLE organization. My family will be moving to Banner."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Just now tried to transfer money between accounts using my mobile app. Had to call CS. First she said it wasn't their fault THEN she admitted it was after she took the time to really look into the situation. So, went to my computer to try there, said my password was wrong. So call CS, was talking to a male, he argued with me an then HE hung up on me without really investigating what was going on. It did happen to be my caps lock on, my fault, which I didn't see until AFTER HE HUNG UP ON ME. Bank somewhere else is my advice."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 441c3198628944c9828ff8297f1e968f
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{"chroma:document": "So I went to Chase Bank. Open an account in my name and my husband's name and in Florida I had fraud done where someone open an account in my name and I have the police to report. I still have my paperwork of where the person did the fraud so we went and opened a checking account because we moved to Missouri and Saturday they close my checking account and it was because of that fraud that was done in my name, and they said they won\u2019t do any business with me even though I can prove that I had fraud in my name."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 31caba06a3824371a451c1dee95d776a
encoding: FLOAT32
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{"chroma:document": "I was told today that Chase would not take any responsibility if someone break into your online banking account and stole your money if the stolen fund is no longer on the thief account. Chase has zero responsibility and it is you to absorb the loss. The same applies for all chase checks. This is from the lady at chase bank check fraud department! I asked her what is the point of deposit money with chase bank when it is unsafe and she said, \"It is best to keep it to yourself!\" She also told me the policy keeps on changing. I cannot imagine chase to have chosen such a person to represent chase bank. It is even worsening to have this lady in the claim department! I can imagine nothing will get resolve. Chase might be thinking they are too big to fall and care none of their customers. You will learn when people start moving money out! Better run away from chase or else absorb the losses. They might be the one doing the fraudulent activities themselves!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e155099ebf56427fb9270e35e1abf245
encoding: FLOAT32
metadata:
{"chroma:document": "Don\u2019t believe a word they say. I was supposed to be getting paid every but turns out they put hold on my deposits for up to 10 days and I guess they got tired of me complaining. They shut my account down after not getting paid for 10 days and now they put a 120 day hold on my money making me late for the first time in my life paying rent and not about to pay staff either and their rents. They will destroy your life and your business. Don\u2019t come to them for nothing. They will only hurt you and treat you like crap when you\u2019re trying to find out why every 2 weeks you have to wait up to 10 days to get paid when they claim they pay daily. Lol. They pay themselves daily and then make you wait forever and always giving you excuses of why you have to wait this time. The time this time it edges, never ends and when you complain they\u2019ll close your account and put 120 day hold there, more business destroyer than any type of help to a business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6b53ae4cbd324ed2a1d67cb5ac02746a
encoding: FLOAT32
metadata:
{"chroma:document": "They making me wait 13 days for my disability check because every time my money gets low they take what I have and put me over withdrawal. I never I had to wait this long for any government check and especially SSI and the people I talk to were some racist."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6383ff9aa8f148be9a8bbce4d226df0a
encoding: FLOAT32
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{"chroma:document": "I am currently in the process of moving to another state, and I am switching banks. I am closing my bank account out at Chase bank. I told them I needed to leave it open until all of my direct deposits got switched to my new bank account. The minute that one of my direct deposits came in to Chase bank They closed my bank account out without my permission and Denied the direct deposit. Now I\u2019ve got to spend hours on the phone with the Military finance department to try to find out how to recuperate my direct deposit for my military pay. Then I\u2019m going to have to contact Social Security and do the same thing with them. I did not tell the bank I was closing my account out yet. They just did it on their own. Now I have to go to all kinds of stuff to try to find out where my money is. I do not recommend this bank to anybody."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2ad50f6ea3794989ad8d11ad4a002231
encoding: FLOAT32
metadata:
{"chroma:document": "I have to call Chase support weekly for one problem or another. I have been a long time 25 years, with Chase. I also have 30 other accounts from various business also with Chase. The problems vary. Today it is Zelle. Chase will not interact with PNC Bank. Chase has a habit of passing the buck. On average I get on the phone and get transferred 5 times. Repeat my story each time and ultimately almost always the same outcome. \"The problem is not with Chase\" but it is and I have to prove it each time by getting the other party on a conference call with Chase. I waste an average of 4 hours each time. This is the worst customer service and although an huge task and a major disruption of my business I will have to leave if they don't fix this. This all started about 4 years ago probably with offshoring."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4499b8b08e774c54a1aef856016670f5
encoding: FLOAT32
metadata:
{"chroma:document": "Amani ** is a complete liar. She led me to believe she had the buyer completely handled.. and the closing she missed, would surely close on 6/30. Not going to happen.. She blamed the agents for WRITING the contract that was executed on 5/22/23.. that had a close date as BEING Negligent. She risked the buyer's inspection money, earnest money.. the various inspections. He will likely lose it.. and CHASE assumes no reimbursement"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6d9618533759438db5a9fa1dcc176c0a
encoding: FLOAT32
metadata:
{"chroma:document": "My wife and I have been going through this confusion for almost 3 weeks. There was a fraudulent person who got access to her acct. Chase was notified the same day it happened. They drag their proverbial feet every step of the way. They are complacent with the fraudster. They would not allow my wife to change her bank account number. AS my bank did when I had trouble (Credit Union). They just keep sending snail mails with veiled threats and never have offered an explanation nor a solution. Which makes me think they are in on the fraud systematically within the organization. Because if they kept allowing this monster to make claims and reverse charges for bills already paid, and Chase allowed it to stay open for this purpose, then they are in on it and don't profit depending on how much the criminal gets from the reversals. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1445016a226949578c14f0f0eb528313
encoding: FLOAT32
metadata:
{"chroma:document": "There was a case of check fraud and they claim to be doing an investigation within a 90 day period, that drugged on for 6 months are more. When it was finally over they place the blame on the bank that gave them the fraudulent check and implied it wasn't their responsibility, after speaking with the other bank Wells Fargo they imply that case should have responded us our money from the allowing the president check to come through the account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c9dd23c6e2a43b09c34a9de5347b952
encoding: FLOAT32
metadata:
{"chroma:document": "I am a an estate executor for a friend that passed April 1st 2023. Chase has yet to release the held monies of my friend's Down Syndrome son. The family and I have complied with every request of paperwork, including the father's death certificate from 10 years ago. Chase puts nothing in writing but keeps asking for additional information. Despicable, take your money out before Chase holds your money hostage! Zero STARS!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7a8da786aeeb406d8f4c1b3a3746ea50
encoding: FLOAT32
metadata:
{"chroma:document": "I created a new checking account, set up direct deposit from my employer. I did not receive the bonus! When asked they said this is some pre arranged ACH credit and not regular direct deposit. I have otherwise received bonuses from other banks without any hassle, somehow Chase tried to avoid the bonus with some lame excuse, don\u2019t fall for it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a256b928af541e9a0ed66b5d24a27d1
encoding: FLOAT32
metadata:
{"chroma:document": "Club Wyndham (timeshare) charged my VISA (chase bank) on 6/4/23 for a deposit. I called, went on website, wrote a cancellation letter and mailed it certified mail on 6/5/23 to Club Wyndham. I disputed the unrefunded $350 (Wyndham charged) on 6/12/23 with Chase Bank. It is 6/22/23 and they have not refunded my card the $350 or done anything about it. They give Club Wyndham 15 days to hold money interest free. This is unethical and white collar crime (stealing)!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5d51c1566f154147aca5401769472824
encoding: FLOAT32
metadata:
{"chroma:document": "I don't know how someone can like Chase Bank when they have very poor customer service, and violate the customer privacy rights. The level of the service they provide is so low that they are not able to improve anything. Would not recommend this bank to new customers. Too many issues and inconveniences."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f3b0d2cf8ca4658963eb09c493eebe7
encoding: FLOAT32
metadata:
{"chroma:document": "The call center and reps were very unprofessional! Constantly was told different info every time I called. They held over $10k of my money saying I wasn't the one who funded the account. Turns out they were mistaken which resulted in a huge delay in my business. I will never work with these losers. Go to US Bank instead! They are way more professional."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6847c9d1adee469e803d682dd66e77a5
encoding: FLOAT32
metadata:
{"chroma:document": "Took $12 from me twice when I made a withdrawal. No prior notification. Will be closing account asap. And their drive thru ATM has been inoperative for over 2 months..again no notification. And ATM only gives $20 bills."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 632ed2ed607341fbb172d0311ac97ce6
encoding: FLOAT32
metadata:
{"chroma:document": "I will be closing my account when my paycheck clears, and encourage everyone to switch from Chase. This is the 3rd time a check deposit of mine will be on hold for 7+ days. My employer's HR guy got a hold of Enterprise Bank. They said adamantly that there is no issue to release my funds. Chase is a selfish greedy financial institution. My daughter's birthday is ruined because they are holding my paycheck hostage; I now owe late fees to several services. I spoke today with Chase rep Michael who told me \"We cannot request anything with Enterprise Bank, because they won't communicate since we(chase) are not their customer.\" So I repeated what I had been told by a lady rep the day prior - June 9th(Fri) - \"If your funds are not available by 3pm today(fri) then they should be tomorrow morning(today/Sat)\". "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a94ee3439024bcdae60abfd684766f8
encoding: FLOAT32
metadata:
{"chroma:document": "With a busy schedule, ATMs are important to move money around. Beware, Chase ATMs are not operated by Chase, but by Brinks. Lost $500 cash deposit and Chase said it wasn't anything they could verify. I'll never do another cash deposit at an ATM ever again but it was enough for me to take my business to another bank. Disappointing from a large bank on every corner."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b1bbaa88787542a8b6a95fd95d853395
encoding: FLOAT32
metadata:
{"chroma:document": "I deposit my checks mobile and I know for sure it only takes 3days for the check to clear and Chase wants to hold your check for 2 weeks and it\u2019s not fair especially if you need your money ASAP!! I would recommend for anyone to open another account to mobile deposit checks such as BOA, BMO, or Huntington your check clears automatically with them and it\u2019s no long wait. Chase needs to do better than what they\u2019re doing and also they need to lower the overdraft fees or charge according how much was overdraft because it is ridiculous to charge someone $34 for a $5 overdraft. I been dealing with this for a long time and needed to make this review because their team members are not bringing anything to their attention to better the company!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: afe51fa7c2e74fbfa3fc73c81439e689
encoding: FLOAT32
metadata:
{"chroma:document": "In an era of unprecedented technology, Chase Bank has managed to elevate customer frustration to an art form, casting themselves as a tragically incompetent antihero in the arena of personal banking. My experience with them has been so utterly abysmal that it's evolved beyond disappointment and ventured into the realm of the downright absurd."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e59516e15a5446789ec2bda4d398e52
encoding: FLOAT32
metadata:
{"chroma:document": "I continue to receive unjustified 7 day holds on literally EVERY check I attempt to deposit. When being informed of this via ATM, it is literally impossible to abort the deposit. I can not IMAGINE the millions of dollars they make off floating deposits this way. I believe I have identified multiple violations of the Funds Availability Act in their conduct with me. Customer service is utterly useless. I meet NONE of the federally mandated criteria for extended holds. I will be closing this account as fast as possible upon payout of my now ~1000$ held hostage. Certainly, I was informed, only AFTER it was engineered I could not abort this transaction. I'm obliged to wait and hope, but I have zero confidence after holds were put on two $20k checks issued by THEM, deposited with THEM, for what works out to just shy of two weeks, when weekends are factored. ** Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 56eeba722b7947aeafb70537e854aa55
encoding: FLOAT32
metadata:
{"chroma:document": "Chase does not honor their written policies on overdraft and will discriminate people who have to use overdraft often and refuse to honor their written limits on the service. I am on SSI and I activated overdraft for those times at the mid to end of the month when I am out of things like food and need a little extra. I stay within their limits and keep my total under 50 bucks over. Because of that they never make any money from my overdraft and feel they have the right to dictate and control my overdraft spending. If I was spending over and getting charged a fee they wouldn't even bother to decline... This has been going on for several months. They are the worse bank I have ever enrolled with and don't advise anyone to open with Chase as they discriminate!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cf63c58562164a87a0fce48bd944b68a
encoding: FLOAT32
metadata:
{"chroma:document": "Reading some of the reviews here I now know I'm not alone and I wasn't mistreated because of a discriminatory reason. I can say \"I'm happy to know,\" or \"feel better\" but those are not the correct intro because no matter how you see it, it's messed up. Who's to blame? Who should be held accountable? What does it take to make things better? Amending EFAA Reg.CC to allow customers to sue in a real court for breach of contract, or for a penalty for the harm? I don't know when was the last time it was amended but it should be based on the advancement in technology compared to when the Act itself was made into law. Availability time frames should be updated. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4f342375fe5d48e28c857d40a022d62a
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with this bank for over 4 years. Total of 3 accounts always have a positive balance deposits. 4000 payroll monthly. Total deposit in account averages 5 to $6000 a month. They froze my account because I deposited a check in the ATM that was not endorsed on the back. They told me that the check could possibly be fraud. There's no way that the check is a fraud check. They froze all. My money. Calls. All my credit card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 274d64b785684b91b9fa583e50798a6e
encoding: FLOAT32
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{"chroma:document": "I needed cash for a local purchase and my wife went to cash a check from our other bank at our local Chase branch. They refused and wanted to place a hold on the majority of it until the following week. She canceled that transaction and I called my other bank to increase my ATM withdrawal limit which was approved. Went to a Chase branch with ATM in the lobby that dispenses up to $3,000. I needed less. My transaction was declined for various amounts and I called my bank to check that the limit was correct. They said yes and that there were no declined ATM transactions on my account. So, I go back in and withdrawal $500. It worked so I tried for another $500 and it was declined for exceeding my limit. Called my bank again and they said I was not maxed out and there were no other declined transactions. This is clearly Chase causing the problem."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c0e2d292ae6c4dcbb62e4fdee60a1fc3
encoding: FLOAT32
metadata:
{"chroma:document": "My husband and I had a business account with Chase Bank. He passed away and the company we had was dissolved. When I went to close the account, I was told to return with a death certificate, proof we were married, and a photo ID. When I returned a few days later, I sat there an hour while they examined my documents and made copies. Keep in mind, I was listed as an officer of our company and had written checks on this account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c1435b4827694d819f02acd7e1e223d3
encoding: FLOAT32
metadata:
{"chroma:document": "I have never been so unsatisfied with an experience in my life. After 35 years of loyal business, my accounts were closed with no reason provided. I was provided a notice without any hearing nor an opportunity for a hearing. This is unjust and unacceptable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bea69dca6fa24abc926197533d609f5a
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a checking in April of 2023 and made a deposit with a 6000.00 check. I received my receipt and funds will be available in 3 days then after 3 days funds will be held additional 7 days. Had to go into the bank and physically have them clear the funds with one phone call. Deposit a second check for $3,000 and was randomly selected by the bank to hold the funds for 10 days. I find this completely unacceptable in 2023. They have horrible customer service and treat hard-working people with no respect. I will be finding a different bank to open a new business account and thinking about talking to a lawyer about a class action suit. I will be late with my bills due to them randomly choosing to with my money on consecutive deposits."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5a41133b05d401b89e53193a61fe0d3
encoding: FLOAT32
metadata:
{"chroma:document": "Apparently when Chase does not want you as a customer anymore, they \"LOCK\" your account, without telling you why, and then tell you that if you want your money, that you have to close your accounts (Checking AND Savings!). Regardless of the amount of money IN the accounts, or the length of time you have had accounts at the bank for! Without even telling you why! If I could find an attorney to sue this pathetic excuse of a financial institution out of existence, I would! Chase Bank deserves to be sued out of the financial sector! Do not do business with it!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9ef90b358bc244bc9aa5acc9002746d1
encoding: FLOAT32
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{"chroma:document": "In November 2022, I purchase a shower, never even thought that it is from China. Seller sold damaged, shower unit. Refused to send a return label, Instruction, and zero communication. I dispute the charge with cheese link Business credit card. I am a client with Chase for 25 years, never had any issue with the Dispute. November 2022 opened Dispute for that matter for $1086 with a Chinese, against Chinese company \u201csweet home\u201d. I Upload through portal over 100 documents, emails, pictures, that shower had damaged and we had a flood, It\u2019s cost me $50,000 to redo after we remodel, we have to demolish and start over, that\u2019s was insane. It\u2019s took me 7 months to find the Seller address through one Representative in the United States. I made 195 calls. I wrote all representative names. The rest was somewhere else in the Philippines in India, who does not even look at the documents I provided. They believe to a seller Who wrote respond to Chase through Google translate. Chase request, send shower to address they provided. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0417fea5458c41379fc5f32864189ce6
encoding: FLOAT32
metadata:
{"chroma:document": "I made a stop payment on a specific payment in January due to a mistake on a home lender doing multiple payments. I was not told that I would have to call back to cancel all future payments at that specific amount of $2487. So February and March I paid $2500. No issues. April was $2487 and it got blocked. I called Chase and they said they block all payments from Chase at $2487 unless I call to cancel even though I was never told. Every other company I had no issues just requesting blocking one payment or blocking all payments from a lender regardless of the amount so that doesn\u2019t make sense to me. Now I got late fees and a late payment that dinged me 65pts on my credit score. The last agent I talked to even threatened legal action because I said the \u201csituation is **.\u201d And also said too bad for me of my situation. I made no threats so he\u2019s full of it. But I guess that\u2019s how Chase treats their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1368f46adbc64188a03186200f4a43e7
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Bank sent a letter dated 3.18.23 informing me that they are closing my personal bank accounts as of 4/1 \"because of unexpected activity on this or another Chase account.\" No one at Chase can tell me any details pertaining to this activity nor was I given a chance to document, prove or otherwise respond to the security concerns. As a small business owner, I am reliant on my account to auto pay my vendors and while I have other cards, the need to set up new auto pays with over 40 recipients is a huge time sink and incredibly frustrating."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 731201a486fb4a59ba5a1fecab088476
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a Total Checking account online and have provided all the necessary details while opening it. Bank never reached out to me neither sent any mailers that physical verification is required after opening account online. After almost 7 days, I received debit card to my postal address as expected. When I went to activate the debit card, I noticed that my account is blocked/restricted. After reaching out to customer service they asked me to visit local branch for physical verification. I immediately went ahead and scheduled an appointment and submitted proofs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9c57a5f5b9b74f34833d35b08cafd027
encoding: FLOAT32
metadata:
{"chroma:document": "My bank got closed for no reason and they told me that they decided to end their relationship with me. They are rude and denied to tell me the reason. Good thing I figured out early and got a chance to transfer my money out soon enough. I don't think they will survive for another 5 / 10 years for low-quality service like this. I felt relief after reading all those comments as I am not the only one that went through ** with Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f6078560cde4185b3620c82a036c1f0
encoding: FLOAT32
metadata:
{"chroma:document": "This bank will put a hold on your checks deposited for no reason whatsoever. And not just for a day or 2. I was told my money would deposit in 2 days, and on that day I was told it wouldn't deposit for another 7 days. When I asked what the hold was on there for they had NO GOOD REASON!! Talking to a manager named Mark, did absolutely nothing but help me decide to close my account. He refused to give me corporate's number and said he would transfer me to his supervisor and then placed me on hold for OVER 40 MINUTES!!! I'll be glad when this bank goes bankrupt like the many others before it!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bfb345d49fb74ef1bff29360345a5f05
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve been banking with Chase for over 10 years, I\u2019ve deposited 2 checks from a settlement I\u2019ve won & they\u2019ve decided to restrict my whole account for suspicious activity. When all they need to do is contact the bank and client for verification. They have made my days very stressful and I would never do business with them again or recommend anyone to do so. Their customer service is inexperienced & very unhelpful. It\u2019s really a headache when you can\u2019t have access to your own money for their lack of experience."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 963a7f1835ed4942842734caf55c2b18
encoding: FLOAT32
metadata:
{"chroma:document": "Never do business with them. I have been a customer with Chase Bank for more than 10 years, and out of blue one day they have frozen my accounts and my ability to use my own funds. No one seems to know why and they are also not letting me close my account and transfer my money to other bank. THIS IS SO MUCH OF HARASSMENT. Very irresponsible bank with very poor service. Would never recommend them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3635234c83a944848b78655e6c2db718
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a Chase customer for 10 years. I have 2 Chase credit cards. In July I opened a business checking account to get the $300 sign-up promotion. I opened the account online, everything went fine, until 3 days later when I was not able to log in to neither the business checking account nor the credit card (personal) accounts. They were all locked due to \"suspicious activity\". I called the 800 number to get it resolved. Customer service worked on it for close to 30 mins but they were not able to resolve it. They told me the only way to fix it is by going to the branch. So I went to a Chase branch and after wasting another 30 minutes there I was informed that the business checking account was already closed and in order to unlock my personal accounts I have to submit a utility bill that shows my address. This has been a very disappointing experience for me. But I moved on. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1885be2299494db69d3829c735234655
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metadata:
{"chroma:document": "TERRIBLE, TERRIBLE, TERRIBLE in every way. $7000 was stolen from my Chase Deposit Account by and UNAUTHORIZED criminal in December 2022. I was completely incapacitated and unable to contact Chase NOR WAS I AWARE OF THE THEFT until I reported it. I was never given a temporary credit despite having been told I would get one per their policy. I have spoken to several agents of this bank to include about a half dozen executives and the CEO himself asking for help in understanding why my claim was denied stating that it was found to be invalid. I provided solid unimpeachable proof that I could not have made those withdrawals and they STILL said the claim was invalid, that the criminal just gets a $7000 gift."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ca17fe71ec44ee78d3ca92113de2863
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{"chroma:document": "I acquired a Chase Account in Feb 2023. In 2 months, my account has been frozen TWICE!!! Without any notification. The rep didn't state why my acct was frozen. No time frame when my acct will be released. Chase froze my acct with only $41.37 available balance!!! Chase didn't even contact me to verify me and my transaction history-just froze my account. This is unacceptable!!! I only had Chase for TWO MONTHS!!! I'll NEVER bank with Chase Bank AGAIN!!! EVER!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4bf834d985749c18eb313a1fd349a5d
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metadata:
{"chroma:document": "Whatever verification practices they changed in January makes it a hassle every time you want to log in now, after 2 deaths in my family, during the grieving process; they have made it a complete hassle to deal with. Can't even log in now, so I just stopped paying them after getting my own Cancer diagnosis."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0034e49a55b146b0a768f2bd10067672
encoding: FLOAT32
metadata:
{"chroma:document": "I literally told them I fell for a phishing scam online. It was raining hard for a couple days otherwise I would have gone to a branch and changed my account numbers right away. I even said there will be a possibility of 35 dollars being taken from my account, but they approved that bogus check anyways. The added extra questions and pin I added did no good to protect me from being phished. Keep in mind being proactive about identity theft does nothing. Even if I said It was compromised earlier until theft happened the bank still would have been reluctant to change my account number. Either way this is an inconvenience since I know nothing will really be done and the idea of a bank still existing is all suspect."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bace5693634945b1aeb31dd767077c42
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metadata:
{"chroma:document": "I have been poorly treated due to my racial background. Chase bank I would say worse bank I have ever been with. They treat their customer very poorly especially when they know you are not **. I give special treatment to a customer like them, but good luck if you are not **."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3e0074e9cea5406a9c054275a17dd2e6
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metadata:
{"chroma:document": "Disappointed in the service I was provided by Chase, I provided all info requested of me, and I Found many unauthorized transactions posted on my account from Amazon. I have never linked this card to Amazon. I provided email evidence from myself and amazon explaining the fraudulent charges, Chase brushed me off because they don't want to honor their zero fraud liability. Shady bank. Beware."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5aaca6ac05274904b4f475b78d5b5b6b
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metadata:
{"chroma:document": "I had this Bank. I started in Indiana and remain my bank in Ohio. It was only a savings account. I got my tax return through my savings account 3 years in a row. Spring of 2023 I go into Chase Bank to make sure my account is still valid. They shut my account off without even notifying. They are definitely for the poor. They take $5 out of your account every month if you have under $300. This is discrimination. I don't like this Bank morals."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 90129598b2f84ca6a77f9c81ce804705
encoding: FLOAT32
metadata:
{"chroma:document": "I visited Tulum Mexico in December and it was extorted by the Mexican police in the pharmacy for $4000. I stated that it was fraud since a gun was literally put to my head and Chase still paid it. I was under duress and I did not approve the charge. After reviewing Chase Bank allowed it. I have no itemize list. I have no receipt. I have no invoice."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d23f734ba7d54ab987a0e8a985eff349
encoding: FLOAT32
metadata:
{"chroma:document": "On Feb. 23 I opened an account at Chase Bank Monroeville. The certified check provide sufficient funds to open the account. Chase has held my money for nearly 3 weeks. They bounced numerous checks. Idiots."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42e276d4f9b346d18a6e0dfe1a58b906
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metadata:
{"chroma:document": "10/6/21 IRS deposited $1400 to a account at Chase in Tampa Florida that doesn\u2019t belong to me. For the past year I have been trying to get this straightened out. Today is the day I sent out 4 letters to IRS and chase. Makes no damn sense! The paperwork that is suppose to be filled out can only be done by chase and it\u2019s fill in the blank. Customer service people suck. They do not listen or try to listen. They do know how to transfer a call. That's about it!!!! Never have and never will bank with them!! Account-**. Has my $1400."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed86301afead45ac8c5df1c332d40320
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve been dealing with Chase Bank auto department for like 2 months and no help. Speak with around 10 different people and every time is a different story but no solution. Worst bank ever. Worst customer service ever. All they do transfer because apparently any department handles the request. I\u2019m asking a form from the bank of my auto loan to submit an application for a veteran's benefits and no one's no nothing. No department knows nothing. Worst customer service ever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b016dc02e9b44153a57504ff7307dcf5
encoding: FLOAT32
metadata:
{"chroma:document": "I previously had an account with Washington Mutual that transitioned into Chase years back. I've always kept a substantial balance within our account which had benefits of free wire transfers and cahiers checks. When the transition occurred Chase told me that there would be similar services. When I've finally needed help with a simple wire transfer after them having over tens of thousands of dollars vested in my account for years they are not able to help me with a service that was always complimentary. Very sad, and will transferring my funds to a credit union that actually cares about keeping its customers. Unfortunately, I guess there is no benefits to loyalty these days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 26da59e5d0d74659994b31aab1375fed
encoding: FLOAT32
metadata:
{"chroma:document": "Completely misrepresenting ads and promos. Open a savings account with the $700 promo and NEVER received a dime. In addition, after complaining to BBB because their escalation department did not contact me ... they told me they WOULD not do anything for me! Great customer service EVER..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 49a96ffc7053483d82370f56aa5962b8
encoding: FLOAT32
metadata:
{"chroma:document": "It took me three people to talk to with three different stories, in regards to my escrow account I made a payment on error on my part and they wouldn't give me my money back, it's in escrow. It's February and she told me I'm due for my analysis in May. So I told I would wait til may. She said I had to do it in order to see what they could give me. NO way they have my money and won't give it to me. I would not do business with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f4f2dcb2bd6346ae810be0bfc236699e
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Bank hires young inexperienced staff in their risk department, with computer generated transactions to flag - in other words for no reason a transaction can arbitrarily be pulled, then rejected by a kid who has no knowledge of business, no firm protocol or criteria to follow, and can easily do great damage to your company. I had a $1800 transaction on 2/17/23 which was flagged; they asked for copy of invoice, I sent it; they rejected the transaction. Later a supervisor read the 'Specialist''s notes, which said he didn't like the 'Format of my Invoice.' Meanwhile the new customer moved on to a new company. Chase singlehandedly can destroy your business!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2053cce94c174dd586a70b5932f92c37
encoding: FLOAT32
metadata:
{"chroma:document": "If negative stars were an option that\u2019s exactly what I would have selected. They denied a dispute of an obviously fraudulent wire charge (it was sandwiched between 4 other fraud charges and I have never sent a wire transfer in my life). Nothing was done the first two times I called them. It took a third hour+ long phone call to get anything done about any of the charges. I haven\u2019t had a debit card in over a week and half. I have filed a police report regarding the fraud and Chase now has complaints with the BBB, CFPB, OCC, and my state attorney general. I will be getting a lawyer if this isn\u2019t resolved. Moving my money out Chase AS SOON AS possible. This company, their tactics, and their customer service is an absolute joke."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f175672ff3434c8ea277ab4d00f94357
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give a minus star rating I would. Very unprofessional, hold monies for no just cause causing your account to go into overdraft, charging ridiculous fees...I am very disappointed and downright pissed at Chase Bank. I deposited a $4k check via teller into my account. This check was from home insurance company for property damage I sustained 2 months ago to my home. The teller did not tell me that they would hold the check. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: edfddabe21a548a196bdcd8db3a1602b
encoding: FLOAT32
metadata:
{"chroma:document": "Decided to try a new bank and I wanted to try Chase after all the good reviews I saw about them. I can tell you right now this has been the WORST experience being a new customer. My Employer gave me a check to deposit. After Chase already put their stamp on the back of it the teller told me it would take 10 days to release it. I explained this is for my rent so I don't get evicted. They gave the check back to me and placed another stamp on it that says did not deposit. So according to them it's still good and was informed I could go anywhere else to cash it. That was wrong, no one else, not even the issuing bank would touch it. So I called Chase back and was informed to deposit it and the funds would be available in 3 hours.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 55baad7a96ab4582b5562252ad4535af
encoding: FLOAT32
metadata:
{"chroma:document": "My debit card was canceled because someone tried to use the number fraudulently. Chase has not, because of policy, replaced my card. The policies they cited were I made an recent address change AND they will not send the card to one of their branches in the State where I am. I am traveling. I am a female, senior citizen traveling. Chase is sorry, but they can't help me. My situation is not cookie cutter and they have no plan for how I can have access to my money. They are however very sorry."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 69ddd07000724d7283b9146e55b52f85
encoding: FLOAT32
metadata:
{"chroma:document": "I was called by a woman from an East Indian call center to say Chase no longer accepted my $1650 reoccurring account transfer from my Credit Union. The same transfer I have made every month for 6 months. Incompetent wastes of corporate life. Because of your ineptitude I will now be closing my account. Congratulations you incompetent morons."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1df927a42a3645cfb242a50bf893139c
encoding: FLOAT32
metadata:
{"chroma:document": "I had banked with Chase for 20 years and had never had a problem until I had fraud on my account. I received a call from someone claiming to be from Chase Fraud Department after responding to a text message about a Zelle transaction. They said since the Zelle transfer was fraud. They would need to close the account and open a new one. I proceeded to comply with what the caller told me to do to open a new account. They initiated a wire transfer to a new account with my name and as soon as the money went into the new account, the wire details actually went to a Wells Fargo account! Chase says since the online credentials were compromised (I never gave them to the caller). The transaction was considered a scam and not fraud and they would not help me get my money back! So very frustrated. If you want to protect your money, bank elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 128b29d780944c649794ce86e257c793
encoding: FLOAT32
metadata:
{"chroma:document": "Chase bank no longer has a customer service. I was going on vacation when I noticed three fraudulent charges on my checking account. I called Chase bank who told me they were closing my debit card and would send a new card in 10 days. I went on vacation without my debit card, unable to make purchases. When I returned 10 days later I still don\u2019t have a debit card. I called Chase Bank again speaking with Brenda, who was a representative. Apparently when I called 11 days prior the person I spoke with did not do what she said she would do. As a result, the three charges totaling almost $300 was still taken out of my account. Chase bank no longer has customer service. Go to another bank if possible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 906ccdaf4cf6451e8df94f001abfd330
encoding: FLOAT32
metadata:
{"chroma:document": "They are discriminating against me because I am disabled! I was applying for my first Disney Chase card and they have all my information (including SSI) but they are refusing to give me my card because I am disabled! I have Amex and Capital One and never had I had issues. So obviously, I am terminating my application since I was treated like an idiot when I called them. Not cool Chase! I will never apply for another Chase card nor recommend Chase!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: edc995e0bca54078a251398977b906bb
encoding: FLOAT32
metadata:
{"chroma:document": "During a visit to 6240 South Central Ave in Phoenix, I was disturbed by the scrutiny and body language directed towards me by the allegedly sub-contracted security guard. I had been hassled by this same security guard at a Circle K, months prior. On February 6, 2023, I returned and addressed my concern with the branch manager. I closed my Chase account for $112,660.18. I showed the branch manager two other accounts at other banks that were close to the $250,000.00 Federal Insurance limit. I showed the branch manager $85,000.00 in gold bullion that I intended to sell to a friend. I was planning to deposit those funds in Chase, but I felt unsafe due to my evaluation of their hired security."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e15c976af964fd29a0aa99c4951bf37
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Bank, Glendora, Ca.; issued four cashier's checks, $1,000 each. Checks are valid for 7 years as listed on the face of the check. Checks are 6 years old. Chase REFUSED to cash checks; saying 'stale dated' as their excuse. \"Stale Dated\" means an account not used for three years where Calif. Law requires Chase to turn over the money to a specific abandoned account, in the state of Ohio."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a1c9dea15094fd9b0cedb9b2947926f
encoding: FLOAT32
metadata:
{"chroma:document": "As a single mom, going through a divorce, I had been using Walmart's Green Dot Bank for the past 10 years. Now that I have built up credit for myself and things are going well for me I decided it was time to get a real bank account. I saw an ad about Chase offering $225 to new customers. So I opened an account online. I changed all of my AUTO PAY bills to the new account and changed my direct deposit to start next week. I then went on the Walmart MoneyCard website and transferred the majority of my balance to the new account. I also started a fraud investigation on my Walmart account for a few fraudulent charges that had shown up on that account.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df7cece8b151480abcfc58c0a4770683
encoding: FLOAT32
metadata:
{"chroma:document": "For decades we've had Chase credit cards. Never had a major issue. Call for help and always got it solved. Recently I got one of those cash offers to open up checking and savings accounts. I debated if it was really worth but thought paid to try it at least... No it's not. It's an incredible hassle to meet the requirements, minimum amounts etc. Tried to do it online but for new accounts you can't do what they ask online. They make you visit a branch. Called support 3 out of 4 were eastern women who would not listen, kept repeating the scripts they get. And rude. No solutions. Once the requirements are completed I will be closing those accounts. Support, service and system is horrible. Jamie's worth billions now. What does he care."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c774fc8942ed43f891eaeec01ab54a6e
encoding: FLOAT32
metadata:
{"chroma:document": "I got paid today, but still haven\u2019t received my check in order to transfer funds to a negative balance of $356.50 and ALL of my accounts have been restricted because of that. I have bills to pay and have an account with a positive balance yet THEY FROZE ALL of my accounts?! Insane and having to wait until February, and my paycheck will not arrive by then due to all the frozen accounts. I called customer service twice and they told me I have to wait until then, but I can\u2019t even deposit or add money to the bank because THESE ACCOUNTS ARE RESTRICTED?! It does not make sense whatsoever\u2026 Having to wait until Friday to speak to a representative who is overseas, this is ludicrous and I am livid."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c4b9feb5253a42749dd9a543390ad978
encoding: FLOAT32
metadata:
{"chroma:document": "@Chase So I signed up with chase and been using Zelle almost every day for a month. Most of my zelle transaction comes from my father in South Korea. I was able to save some money before coming to Las Vegas and kept my funds in a Korean bank which my father has access to. Every day he sends me a little by zelle from his bank navy federal credit union. So just recently he sends me a good chunk so I could pay off my ticket that I totally forgot about. However this one particular transfer I never got it. All the other transfers been done by real time. This transfer shows ACCEPTED!. Which means they have the funds. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 97d762a09ac845f5a4cbd9746eefb32c
encoding: FLOAT32
metadata:
{"chroma:document": "My father passed away 5 weeks ago and had a teeny account with Chase. I went into my local branch to collect along with an original death certificate. They directed me to another branch. I went to that branch today with the death certificate, my SS card, a piece of mail, my Medicare card, high school ID, college ID and health insurance card. They would accept none of those. They will only take a passport or non driver's license. As I walked out I made it clear that my father had accounts in far greater sums, and all I had to do was mail in a death certificate and the accounts were transferred to my name. I would never do business with this bank ever again. I am working far far too hard just to collect a paltry $ 333. Boo!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53d782fbd4a340f9b00b67190093fa06
encoding: FLOAT32
metadata:
{"chroma:document": "Worst customer service EVER!!!! We needed some documents notarized, so we made an appointment at the branch my husband goes to every Saturday (my husband has been a loyal customer to Chase for 15+ years). I left work 4 hours early because they had limited time slots to notarize. We show up at the bank and are told that 2 NEW customers just walked in and are ahead of us (there were 2 families sitting in the waiting area), and we need to wait 30+ minutes to get our signatures notarized on 3 pieces of paper! So what was the point of making an appointment?! Why weren't they told to wait 10 minutes? I will be removing my name from all accounts at Chase and will NEVER consider returning!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eb4b0936dd014d2dad40d45e4936671f
encoding: FLOAT32
metadata:
{"chroma:document": "In May 2022, we paid an invoice via on-line bill pay through our Business Chase Bank account. The check was stolen out of the recipient's mailbox, altered and cashed through an online ETRADE account. Once we realized what had happened, we filed reports with the post office, police department and CHASE. They said it could take up to 45 days to resolve. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5908cd080f4b4a72ba98f2b51bc81ad2
encoding: FLOAT32
metadata:
{"chroma:document": "Hi everybody, my name is Jhonatan **. I want to share my nightmare experience with Chase. Chase Bank not only left my kids without Christmas present, I lost a whole week of work because of chase. I'm talking about $1250.99 to be exact missing for my rent, I'm paying lates fees money from my pocket that didn't need to come out. Today is January 12 of 2023 I haven't pay my rent. Why? Because the week I lost of work because of them. So on December 16th I deposited my check thru mobile as usual every Friday or Saturday, same company, same thing every weekend. Not even when I opened the account they put any check on retention. Well this guys decided to put my check on retention until the 28th of December 2022 from December 16th. By law banks gotta give $225 from our checks available and they can put the rest on retention. But noo they didn't give me a single penny to use. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ad4b625ff53b487c9c2e55c671542c91
encoding: FLOAT32
metadata:
{"chroma:document": "I visited a Chase Bank at 205-32 Linden Blvd Queens NY. I needed to add my name to an account; a banker came to me and others and said it's recommended to make an appointment. But in any event we will be seen I was told by the banker to have a seat: there were 3 customers waiting including myself, that had no appointment. I sat and waited for over 2 hours. The 2 customers were seen, the doors were then locked and I was told I have to make an appointment after waiting for so long. I was the only one not seen. They acted like I was nothing. I am a customer with more than 1 accounts at Chase. I am disgusted and strongly believe that in certain neighborhoods customers are treated differently."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a42e3d4f6ea4ba28e0635a028f1f84b
encoding: FLOAT32
metadata:
{"chroma:document": "I tried to send a wire transfer and the incompetent staff did not listen even after questioning what they did regarding the currency type. I went back for them to correct to which they said \u201cno problem\u201d but instead took more money from me and I am out almost $600. I tried to get the money back but they refused as well and they wasted months of my time with this! I will be taking my personal and business accounts elsewhere and will not recommend them to anyone!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bdba8d87e576492eb05304db3636fafc
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{"chroma:document": "Rude customer reps for Chase Premier Business Checking have hung up on me, put me on hold for 45 minutes, told me if I don't shut and listen to them they were going to hang up on me and then never told me why one deposit of a certified check was held for 10 days when just the previous week a check for the same amount was cleared the next day for check written on my previous bank. Secondly, they oddly held my BillPay payments. Yes, checks I was sending through my account they held up. When I called to find out why I could never get a clear answer. Plus the call center is the rudest I have ever encountered. We have all of our accounts linked and pay some bills that are in my name and some in the companies' name, however, unlike Wells Fargo, there isn't an option to change the name on the check being sent. I think that may have been the confusion, but no one would ever really say."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c9877b01637d4ce0a65059663faa450a
encoding: FLOAT32
metadata:
{"chroma:document": "I was scammed $250 on Zelle, I contacted Chase and they took the details and said they would contact zelle and file a claim. 2 months later I call them again and they stated that there was nothing they could do. Why do they offer a service where there's no protection against fraud?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30b93bf77bd942eb8f45ffb55f989248
encoding: FLOAT32
metadata:
{"chroma:document": "Over the course of 5 months, someone used my ATM card and PIN to withdraw small amounts of cash from a non Chase ATM in my neighborhood. Because the amounts were small, I did not realize this was happening until there were several withdrawals made totaling $424. I reported the withdrawals to Chase as soon as I realized what was happening within 60 days of the last incident. Chase reversed the charges. About a week or so after, I get a letter from Chase saying they had conducted an 'investigation' saying due to the fact the pin was used right the first time and geographic proximity to me, that they would not honor the credits and reversed the charges. I called to speak to a manager who accused me and/or someone in my family of using the card. I filed a complaint with the Consumer Financial Protection Bureau. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ab66c1b82b4b491fb274c3ae7c315ce8
encoding: FLOAT32
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{"chroma:document": "I have been a customer with chase for over a decade, and while they have never offered an abundance of perks for banking there, they at least offered a few niceties, one of which was being able to report fraud through their banking app. They have recently removed that option, and after having fraudulent charges put on my account, I spent an hour and a half on hold last night before being told over the phone they could do nothing to remove the charges, and I would have to call the fraud department in the morning. I thought I would have better luck going I to my local branch, but I have been waiting here for over 45 minutes while being passed twice by the people working here, because someone emptying my account is apparently not consequential enough to worry about. If you are looking for a bank, look elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 822ad983bdd64852a9d5f5c495435058
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{"chroma:document": "I am disabled. Over the last 14 months a person who was supposed to be helping me systematically emptied my checking account and maxed out my credit card. I reported this activity to Chase fraud (as well as the police and USPS). Chase's response was to arbitrarily close my accounts without informing me. As a result all my utility bills have been cancelled so I am facing loss of electricity and communication and I am in danger of being evicted, I cannot even buy food. I have tried to contact Chase several times to see what can be done but they have been very offhand and refuse to put me in contact with anyone who can help. If this is their policy for treating customers who have been loyal for almost twenty years I would strongly recommend thinking twice before opening an account with Chase. I have documents to back up the comments I have made. Frank **."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 712686917d094457b4de2506abb67a40
encoding: FLOAT32
metadata:
{"chroma:document": "When I changed my address on my USPS account and relocated to my current address I received a USPS moving packet containing several of my new neighborhood\u2019s business advertisements which included coupons and discounts. One coupon was from Chase Bank promoting a $250 reward for opening a new checking account with them. The couple had a promo code to be applied with your checking account application, instructions to set up direct deposit within 60 days and maintain the direct deposit for six months. After meeting the requirements a total of $250 would be deposited into your account. I\u2019m retired on a low fixed income and I basically get my monthly check on the third of each month and after paying my rent, bills and do my shopping I am broke by the fourth or fifth of the month. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 477057a323c944209c397d6a391ae4a4
encoding: FLOAT32
metadata:
{"chroma:document": "I rarely have to go into the bank, but have a little more frequently lately because they didn't fix the local ATM I use for almost a month. I have been a longtime customer and went in to ask if they would witness a paper that would allow me to transfer money to their bank. The witch at the door refused. She didn't say anything verbally I could actually complain about as rude, but her whole tone and attitude radiated contempt."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0dbf6d97e77b4eafac03fc1e54cd14fb
encoding: FLOAT32
metadata:
{"chroma:document": "I had someone call me with the Chase Bank caller ID and pretend to be from Chase and told me my debit card had gotten compromised and my checking account so to set up a new account and $500 of my money to Zelle to setup a new account. They wouldn\u2019t recover the money. Told me \u201cSorry we can\u2019t help you.\u201d Nice. After banking with you for more than 15 years!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4eaa8f3d80334b12a93bc2611b41a0fe
encoding: FLOAT32
metadata:
{"chroma:document": "My mother passed away over 2 months ago. Chase put a freeze on her social security check that was supposed to be for the previous month to which she was entitled. I contacted Social Security and they sent me a letter to release her funds to me. I immediately took the letter to one of their branches and they said it would take 3 business days. I waited 7 business days and still nothing was done so I called their deceased customer department. This person told me that it could take 2 weeks to complete. So, I waited until the next week and when still nothing was done, I went to a different branch. I gave the person the letter and she sent it over again and told me she would get back in contact with me once she received a reply. She called me today and told me that the letter that Social Security sent was not sufficient and they needed several other pieces of information to be listed on the letter."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c85a1cebc9f4571b51bbbea15457e2e
encoding: FLOAT32
metadata:
{"chroma:document": "I was hit with 5 overdraft fees because I was charged twice by a vendor. They said it wasn't their problem. Do not make Chase your bank. They are not your partner. They will suck you dry and ask for more."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a18e0cd4fe9845408a1f238dd275b56c
encoding: FLOAT32
metadata:
{"chroma:document": "Chase is a joke. I have dealt with them on auto loans, a credit card and a checking account. In every aspect, they have failed TERRIBLY on customer service and had at least one major shortcoming and mistake in each of these areas. Trying to work issues out with them (that they have caused!!) is an absolute nightmare. I have had to use their branches a handful of times and experienced idiotic tellers (seriously, I told this guy I wanted to reregister my vehicle and he told his boss I wanted to pay off my loan...lol), I have received the answer \"uhhh...I don't know\" multiple times and it goes on and on. I will be closing all of my accounts and credit card with them. You will not be able to solve any problem that arises with them, and there will be problems....many! Do whatever you can to stay far, far away."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7869599b03b44dbc8510fd0921ca7527
encoding: FLOAT32
metadata:
{"chroma:document": "Deposited $30k in checking, wanted to purchase a CD. Sadly, there is a 14 day hold on checks at Chase. Why? It's easy to look me up. I used to work at Chase. I have a Chase credit card (for 15 years). I'm a huge Chase fan and wanted to set up a checking account, purchase a CD and start doing more business with Chase. Instead, I got sent to India to find out why my 14 day hold on a liquid funds check is still on hold. After 15+ minutes of waiting I decided I'd write a review about what it's like to be a small time client of a NY Bank. Thanks. I'll come back and let you know how this ends. But it's a little crazy. They took the money out of my account 12 days ago - but it's a risk? I don't get it. Thanks India."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1066792943ba4432aff37ed5e0e99590
encoding: FLOAT32
metadata:
{"chroma:document": "Do not use Chase Bank, their customer service is horrible and they lie about their services. I obtained a physical check from my employer, (have been getting direct deposit for 8.5 years, this just happened to be a bonus). I checked the terms from the app for taking a picture of your check to deposit and it said that it would be deposited usually within 1 day of request. I thought, \"Nice I don't have to drive 30 minutes to my bank\", the next day there was an 11 day hold put on my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8c60257145d94469899d373127d2b60b
encoding: FLOAT32
metadata:
{"chroma:document": "I would give NO stars if that was an option. And this does not pertain to the teller who was working but rather Chase Senior Leadership. Because it all starts at the top. We deposited a check that alerted fraud dept due to the check being out of sequence. Once the check was deemed not fraudulent they refused to unlock our acct despite needing $ to book a flight to go see my mother who has stage 4 uterine cancer. Chase customer service reps are inhuman robots as is their management. They showed no logic, no empathy no compassion. Karma!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6bf9bae8d2ab4023982bd4edbf4b7e7b
encoding: FLOAT32
metadata:
{"chroma:document": "For customers who have direct deposit with Chase Bank be aware that they can place a hold on your benefits from soc. sec or military pension or disability if you were a veteran without a death certificate, hold order from soc. sec. admin. or court order and that if they assume you're deceased they automatically void any cards associated with acct. They've placed a hold on my checking acct. without verifying pertinent info. required which in my case took 19 days to receive new card and pin# which prevented me from atm access and purchases for food and gas, etc... After contacting them I have decided to close my acct of many years for I can no longer trust them with my finances. This senior veteran from oregon still alive and kickin!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2907473b7a5a415fa272e4d35cb81035
encoding: FLOAT32
metadata:
{"chroma:document": "Worst bank ever. ATMs rarely work and the employees don't care. ONE teller line open. Meanwhile there are 5-6 people in suits sitting near desks laughing it up. When I asked them why they didn't help the customers they said ''We're not tellers, we're bankers.'' Tells you all you need to know about this bank. LOTS of help starting a new account, but after that you stand in line forever for your banking business. Branch Manager, old lady with blonde hair, is something that rhymes with Witch. She could care less if people stand in line for days. All she does is the Business lane of the drive-thru and it's never busy. Stay away. There's good reason this branch gets 2 stars. They treat their customers like garbage."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 43a15bbb0d4248cbac6027ac9fb14836
encoding: FLOAT32
metadata:
{"chroma:document": "I have had acct with Chase for 15 years. I would never treat my loyal customer this way. I lost my job so because I didn\u2019t have money in acct they closed my acct. When I tried to reopen it I had to make a appointment that was 2 weeks away. Finally got one opened and had to wait a week for any type of atm card. I have been trying to get my direct deposit going and this has been an ordeal. Now I have been depositing checks for company for 3 months and they just put my check on hold for 12 days. I called and it\u2019s hard to understand when everyone you speak to has a accent. I finally get to a guy that tells me it will clear at 11 pm. I am going out of town today and guess what no money. I have 20.00 in my acct. I have had to cancel my trip. I am so upset I was going to visit my kids and grandkids. But how can I travel 250 miles on 20.00?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d8237b87401491995a2aae5847e5535
encoding: FLOAT32
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{"chroma:document": "I did a roof for a friend and he paid me $15,000 dollars. Sent me a check and I asked the teller when it would clear. She told me 2 business days that was the 14 of October. Today is the 29 of October and not only the check did not clear they closed my account. After about 10 attempts to speak with representatives and being hung up on several times and being told to do different things to rectify the situation and doing everything they told me to do which included getting the maker of the check to walk into the local branch and provide his account number, identification, and llc. Documents to no avail has my money been returned to me. They will not release the funds to anyone not me or the maker of the check. This is outright robbery. The local bank manager is shocked and upset himself and cannot believe the lies and deception that Chase has been doing to me. I can only say one thing the flat out robbed me of $15,000 dollars."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8654357ad3d448f29bb4395dba0aa810
encoding: FLOAT32
metadata:
{"chroma:document": "If you\u2019re looking for convenience, Chase may be a decent option. If you are looking for customer service, real people friendly bank policies, business friendly banking, and a relationship that can be counted on when the need is there, you may want to look elsewhere. I\u2019ve been with Chase for 20+ years. Unfortunately they\u2019ve become very inflexible and have lost their founding purpose, which is what led to their growth."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b32141b082d4d979fd6703d3962cb00
encoding: FLOAT32
metadata:
{"chroma:document": "I opened my business account with this bank about 2 years ago and I am closing the accounts today. This bank does nothing for its customers. Their fees are higher than any other banks, their requirements to avoid monthly fees are higher than any other banks, and they change your account features without any notice. At least I have not got any. But the most important reason; the people working at the agency I often use, \"Santa Monica Blvd and La Brea Ave in Hollywood, CA\", are very unpleasant to deal with. They behave as if they are doing a favor to you by helping you with your transactions. There are never anybody working there, and when you find someone at their desk, they refuse to even speak with you if they are not from the line of business you are there to deal with. Not the type of Corporation I want to support."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4c7ff3e153843838d41e3dddac51e42
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metadata:
{"chroma:document": "Cost me a $9000 car deal because the buyer didn\u2019t realize the bank closes an hour earlier in AZ and he was five minutes late. To top it off they wouldn\u2019t let us do a wire transfer and WE BOTH HAVE CHASE BANK! I hate them. I only have them because they are convenient but I hope they rot in hell!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 68b56c46d39440b283917ae3d3ab7dae
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metadata:
{"chroma:document": "Called to ask if they could cancel an online deposit that I made via the mobile app. 45 min, transferred 4 times with no warning. Explained my situation 4 times. For a foreign person who I could barely understand tells me they can't reverse or cancel an electronic deposit. WTH Chase? I've been banking with you for over a decade. I'm done. Will be taking my feet pennies out of my accounts and moving to a bank that has it ** together. Absolutely disgusting the way us customers are being treated. Considering we bailed you out."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66a16b5591204482a85d349cdeb06383
encoding: FLOAT32
metadata:
{"chroma:document": "Zero would be a deserved star for\u2026Zero would be a deserved star for Chase. As one customer/reviewer put: Legal Thief. That's a truthful description. Customer of Chase bank for over 25 years. Retired, moving overseas and put a request for a cash withdrawal. First at my local branch, was ignored with no callback and had to drive there twice in 10 days. All they did at the end: gave me a phone# of Santa Cruz branch - this # is unreachable. Drove there, talked to the manager and didn't hear back for another week. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8a40deca08243499e1ade877b518223
encoding: FLOAT32
metadata:
{"chroma:document": "We have been with Chase for quite sometime. We have 2 checking, 2 savings, and a mortgage with them (for now). I have waited weeks to write this because I needed to remove the emotion from showing in the review."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6e8c6823fe0044f19eda8e18aea0e41a
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metadata:
{"chroma:document": "I have been a JP Morgan Chase private client for many years. Back in April of 2022 Chase Merchant Services filed a fraudulent MATCH against my personal credit. I would of never found this out if it were not for my business Outdoor Elegance Inc. opening a new merchant account with Soft Touch POS & Payments. The Fraud has been cleared. My Quick Books and documentation has been sent over to Chase merchant services in August of this year. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 85ba46337c2e460ab92717cf38a1b733
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Bank has convenient mobile apps and website experiences for most banking. However, their inability to group personal and business banking accounts together from a 'total deposits/balances' to avoid fees has us paying $15/mo even though we do > $30k minimum balances across all accounts. I also have 3 Chase credit cards that average $5k/month each in spending with the balance paid in full each month for the last 10 years. I need to switch my accounts out of Chase this year because of this nickel and dime-ing me to death."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c9af44e477b455fa2363dbf950ec30d
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{"chroma:document": "I paid my rent last month using Zelle, no problem. Tried to pay my rent today and got a message saying I\u2019m limited to only $500. The only reason I opened this account with Chase was because of the higher daily Zelle limit. Their website is still advertising this limit. I called customer service who verified that my limit is $2000 and they said they had a recent system upgrade and that multiple people had complained about this. She said they were working on it and to try again later."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9daddac057d04031a7ccfdd6b7666b0a
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{"chroma:document": "I was a Chase checking and savings until 2020, when someone hacked my accounts and transferred money from my savings to checking and then Zelle, money out. After dealing with being on hold for customer service for hours, on to either get hung up on or told I must have gave my password away or transferred everything myself. Note: I even went to a branch and instead of the banker just looking everything up even she had to call customer service and I waited in the branch on hold for 4 hrs, this was at a physical building. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b6bac99fe8ee4b6cb860ada9780a556e
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{"chroma:document": "Chase has proof of a check that has cleared. I have been in touch with the Fraud Department as well as the Executive Branch. With both departments I have given them the documentation they required. Still there is a hold on all my accounts. If you're not a thief you certainly are treated like one at Chase Bank. I have banked with them for years but will be closing all my accounts after this very frustrating unresolved issue."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c7066e45f0c74a6aba152c6aed3fd80c
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metadata:
{"chroma:document": "This is one of the worst banks on the face of the earth. When I first opened my account here in 2012, the customer service was great. You could get thru to a rep within 5 minutes and your issue resolved quickly. Now, in 2022, it is HORRIFIC service with someone from India on the other side of the world answering customer service lines. There have been so many screwups on my account within the last 2 years. First, they let an overdraft of over $6,000 go thru on my account which is insane that I did not authorize. They are supposed to monitor accounts to make sure things like this don't happen. I had to wait over a month for them to credit the money back into my account and resolve this. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea19284a4c3145ba85a654ef6daebdf3
encoding: FLOAT32
metadata:
{"chroma:document": "Chase has cashed plenty of the checks that I have issued in the past. One of my Real Estate Professionals made the mistake of opening an account with them. Since she is a high producer, she deposited large checks. Apparently, Chase does not know how to handle big checks, so they contacted their antiquated system called Lexis Nexis to verify my company which has been open for over 7 years. The only system they can use is Lexis Nexis. This is the system they use to gather information on companies. They supplied Chase with the incorrect company name and the phone number of a deceased person. Since they can not verify the company, they refuse to release the funds back to their customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea7f49794fff4bae9150d299695526e4
encoding: FLOAT32
metadata:
{"chroma:document": "Worst of the worst in every aspect I've experienced. Other banks will waive $10 service fee the first time your deposit drops below the threshold. They didn't. I've applied for multiple credit cards from different issuers with an excellent FICO/TU score around 780, they were the only one declined my request. The second time I got approved, but got the lowest credit limit. Customer service agent was incredibly rude. I was trying to deposit a check around $1200 and the teller asked me where I got it and some other questions. I answered and asked why she asked. She explicitly meant I might get caught like a criminal. I was so offended and this never happened to me when dealing with any customer service from any organization anywhere anytime!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 49bbf0cd27db445cb8b50a1def9b4127
encoding: FLOAT32
metadata:
{"chroma:document": "Ever since my tax bracket changed I have had issues with Chase. This has been a horrible experience ever since I started making a little more money. I would not recommend chase to any of my friends or family members."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f8413bcb8a2c4c67b80797afcda2e5ac
encoding: FLOAT32
metadata:
{"chroma:document": "Online banking through Chase for the first time is made unnecessarily difficult by the obfuscation of which SWIFT/BIC you're intended to be using, as JPMorgan / Chase has several, and does not provide a resolute answer through their third party customer service provider, through direct deposit forms, or on the app until you're able to get a bank statement with the correct SWIFT listed. Ludicrous."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6a2bff798db1441c916b06eadecb203f
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metadata:
{"chroma:document": "I am trying to get a loan on a house and Chase will not send an interim bank statement via fax or email. These are MY records and they make it extremely difficult to access. I have to go into a branch which is 2 hours away just to get a VERY simple record. I cannot even send an authorization of any sort to get this information. You would think being in the 21st century, they would make these things more accessible and efficient for people. I will 100% be switching banks and never recommending Chase to anyone after the purchase of my home is completed in a few weeks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b7f409d127b44b9fbde932aabfa5506d
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metadata:
{"chroma:document": "Chase used to have all our business, but as our needs changes we found: 1) they do not trust their bankers, and will not even allow them to open a new account. We cannot do any new business with them. 2) Their commercial mortgage rates are not competitive. We found they are 50 basis points higher than other excellent lenders. 3) Their business auto loans are impossible to process - it is like they are not in the business. Chase has become so large that they are essentially impotent and incapable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cddbade20642426780491defae5a2d30
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{"chroma:document": "Essentially Chase has stolen our money. We deposited an earnest money check into our checking account. They flagged it fraud. Yet they ran the check. This closed our account to give us no access to our acct and money. All associated acts closed as well. This is our primary bill pay acct. We have attempted everything chase asked of us and the large brokerage corporation the check came from were diligent in providing the necessary identification. Chase literally asked us to bring an employee down to the branch to verify the check could be written. They asked for their CEO!!! The check was cashed and held and we have no access to pay our bills that have come due. They not only stopped the check but also all the money in our account! They have asked the bank of Virginia to pull the money back but this is impossible if they run the check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a2ea042f2b9c409eafe03e5ddbe5b32e
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{"chroma:document": "About two months ago I encountered a fraud/identity theft issue with Chase Bank. I spoke to 4 different departments within Chase and was confident that the proper issues were handled under identity theft. Wrong nothing was filed within Chase. Since then speaking to different departments has proven pointless and accessing the proper documents to support my claim and enable me to file identity theft with my insurance company has reached dead ends. Chase is at fault as to the way things transpired with the identity theft and the way they issued \"reversals\" on my account. I have file a complaint with CFPB who in turn gave it to the FDIC for investigation. An independent public firm is also involved to investigate Chase and potentially questionable business practices. My end opinion is Chase does not care in the least about their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 78adcfc704cb4c198250c95d8f04aa2c
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{"chroma:document": "Three different staffers lied that I would get credit card bank statements. Each time, they claimed I would after I was merely confirming with them. Also, Chase has a policy where you can't have lost funds recovered that you lose due to a scam if you don't report it within two years. It should be at least three years. I called as soon as I considered that the funds could be recovered, but it had been two or three months past two years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc603c88e1404e0bb1f361c138cb94d5
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{"chroma:document": "1002 Brighton Beach Ave. Brooklyn, NY 11235. One of the worst Chase branches in NYC with one of the worst customer service... A Russian speaking representative DENIED my request to help with the banking account issues; and when I asked him for his name, he refused to reveal his information. It is probably time to provide extensive training and/or fire bank employees who fail to provide service... So sad... Blood pressure skyrocketed..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b50e4f46d7c3484f8cd3584420ddd8a8
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{"chroma:document": "I issued a business check to a person, who had no account. It was deposited into a friend's Chase account, but flagged for fraud. Per the Chase Customer's request, and with him sitting in my office, I called to verify the check. A call back was requested, due to high call volume, supposedly within 23 minutes. 2 and 1/2 hours later still no call back. I finally called again, and after jumping through a bunch of hoops, was connected to the branch manager. She assured me that the check was deposited, but a standard 10 day hold was placed. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 709418d411d945c585501173a053710d
encoding: FLOAT32
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{"chroma:document": "I was conducting business and Chase cleared a check to my account, so I thought businesses as usual. It turns out it was a fraudulent check, but chase cleared the money in my account. So I was sending money thinking it was business as usual. Then Chase took the check back and I couldn't get my money back through the fraudulent activity. Now they say it's my fault and won't give me my money back. BUT THEY CLEARED THE CHECK! Like why wasn't it still pending if the money wasn't ready? They screwed me over as well as this artist, and now I am out $2,000. I have never been more disappointed in a bank system. NEVER USE CHASE!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8d94d3a723ac4ad1818778002353688e
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{"chroma:document": "Went to local branch with husband to deposit a check, the check was in my name and I'm not on the account so we checked with teller to make sure this wasn't a problem. We are told no problem husband signs after me this mean he takes responsibility for the check. No big deal ok. Now a local check is put on hold! We call to find out why, I'm not on the account so this is fraud!!!! What? You're kidding right? We spoke to teller in person and told no problem now it's fraud because Chase wants to collect interest on the money I'm sure. Now here I am fighting for my money that I know they cleared already."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f3ddd64e959a46319499e2bff4acc28b
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{"chroma:document": "Updated on 06/25/2022: I had already written about my experience with Chase fumbling a change of address for over a year which apparently was holding up me getting my money. The NIGHTMARE CONTINUES! I was desperate to have funds wired for the purchase of a property for my daughter whose lease was expiring 2 days after we would close. So not only would I not get the property but where would she live? I literally was on the phone ALL DAY for 3 days trying to find someone who could do something and the answer was \"we are working on it.\" (By the way, Greg who is the man I started with told me that all that phoning might have just slowed things down! He must have gotten calls from at least a dozen people in my regard! I responded that when he blocks my calls, does not call me, does not respond to any of the more than dozen emails I've sent, let's just push the fault back on GREG where it belonged, not me!) "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a362bb4d01d249e1ab36e303001718bf
encoding: FLOAT32
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{"chroma:document": "I had the impression that being a preferred customer of Chase Bank one would get better services, so I opened by business account & checking account in Veterans Branch of Chase Bank. I deposited a check in my Business account and Bank put my check on hold for 10 days. I visited the branch and requested to see the General Manager. I was told that she is in meeting & will give me a call back. It's been more than 7 days. I am yet to receive a call from her. I left so many messages for her but never got a return call. The officer Brad who opened my account looked at me in the Branch and ignored me. Most of their staff has no banking knowledge. I myself has worked in bank for 8 years & can tell this the worst bank. Would never recommend anyone to open account with Chase Bank. This bank deserves a big Zer00000 rating .. 1 star is too high was the quality of service they give..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a0bed0a5e28405a88508c93fb105006
encoding: FLOAT32
metadata:
{"chroma:document": "My experience with this Bank is very bad. On 06/12/2021, I had received an email from Chase Bank having a promotional offer of $ 400.00 for opening a Business Complete Checking account up to 01/06/22 and Chase bank had sent me a brochure having code #: **, which narrates that $400 will be transferred to our account after 3 months with qualifying activities. Consequent upon this offer, we opened on 05/27/2021 a business account at Sherman TX branch in the name of **, having Account # ending with last 4 digit **. Mr. Michael ** was the Relationship Banker, who opened this account, and we gave him this code. We fulfilled all requisite conditions and waited for more than 4 months of opening the account but till date, did not get our promotional money. We telephonically contacted the bank, and they informed that branch banker has not registered our promotion code in the system. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 75e183b14ce54cedbdecbf0eeadaf7d0
encoding: FLOAT32
metadata:
{"chroma:document": "Chase changed their consumer deposit agreement on 3/20/22 and did not notify consumers. They do not allow customers to opt in/out of overdrawing their account for ACH/electronic transactions and charge $34 per NSF fee without giving the consumer an option of whether to pay. Customer service (on multiple phone calls) refused to admit bank error and would not escalate or file a complaint. A Retention manager implied I should allow my account to continue accruing NSF fees, and a Customer Service manager encouraged/goaded me to go public with my complaint, as well as seek \"legal help if I had a complaint.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 572b9bb48327439cbeda74805a4ff699
encoding: FLOAT32
metadata:
{"chroma:document": "Chase bank serves the customer last, they are the lowest priority to Chase. If you have considered using Chase bank, RUN, they will not be a help to you. Any company that has to pay you to become a customer should be an indicator they are not worth doing business. I moved my service over to Regions Bank. They have people that are willing to help, I don\u2019t have to call an 800 number that goes overseas. I can call a local branch. You will never see that with Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7df5cdcbd88f472492fdab4913f98dc4
encoding: FLOAT32
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{"chroma:document": "I've been with Chase Bank for about 9 years total time and I finally decided to close my account due to the fact that their fraud team cannot tell when you log on to your account with your thumbprint to check fraud purchases, that are happening while you are on your account, that it's really you. The fact that you logged in with your thumbprint to your account will give them so called facts, that the fraud did not happen and you will lose money. I lost a total 1500.00. To me this is a lot of money. So beware of Chase Bank. They need to do more than look at computer activity and your device the criminals used to take the money from your account, to determine if it's their customers or criminals. They can not protect your money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3751a9681edd4720a770cdaec147d580
encoding: FLOAT32
metadata:
{"chroma:document": "I was a RECENT victim of online account hacking. Even though a banker helped me tremendously, the claims department slacked and once they took over, it all went down from there. It is interesting to find out that Chase doesn't value customers, nor they really care what you as a customer think of them. When they call you they state: \"this conversation is recorded for the training purposes\" but one has to wonder, what training really goes on as they show no care, no empathy nor understanding once bad things like fraud happen. Claims department is highly incompetent and executive services only PARTIALLY resolved my claim so I lost some money due to fraud. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ecbe5e367b8f44b9a976e4436ac9c55b
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metadata:
{"chroma:document": "I have been trying to put a payment through from Zelle. I have tried to pay a contractor for services rendered since 5/12/22. I called the bank the first time, was told I had to answer security questions, which I did. I was then told the money would be placed out of 'Pending\" in 15 minutes. I waited, went back to Zelle, tried to pay this contractor again. GUESS WHAT??!! Chase employee lied!! I called back, was told the SAME THING AGAIN!! It is pending, awaiting security authorization, by answering questions! I said, I just answered those on the last phone call!! Now I am waiting for a manager to tell me, WHY I can't put this payment through to the contractor. Money is plenty enough to pay this. Can NOT get an answer to why they have created this issue with my account. I get no answers!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1ecd8b4845024066ac44f115148df133
encoding: FLOAT32
metadata:
{"chroma:document": "I have had nothing but poor service from CHASE bank. They would not FAX a request to my pension to have the pension check sent to the chase bank! But they said I was welcome to go to a UPS store across the street. Seriously? I got it done at the grocery store."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f0f9f79e648347f5a1764d3920517e90
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metadata:
{"chroma:document": "My bank account was hacked for weeks. Customer Service at Chase was horrible. They were not helpful. I filed several claims and even contacted corporate office still no help. They could not tell me how my account kept being compromised nor did they credit me any of my money back. I have seen found another bank and plan to file a formal complaint. Why are we not protected against banks when they screw up. I will not stop until I get justice!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c8ff1bbad1247a599e328004ff20338
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Bank is the worst!!!! An agent named Nicole deactivated my account by mistake today when I called to ask if my new debit card had been sent. She apologized for the mistake and put me on hold so she could get her manager to fix her mistake. 3 hrs on the phone and 7 different \"supervisors\" later. They told me they could not reactivate my account. It will take 3-5 days to resolve the issue. I have no access to my account and no way to get any money out of my account. I'm sorry but what kind of company has an employee make a mistake and they are not able to fix it causing the customer a mountain of financial issues. I'm getting a new bank. I've never had a bank treat me with such a callous mentality."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b1fa2b78ce864ef8baa3c61cce87a1db
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{"chroma:document": "I had to dispute 2 charges on my card, one was for Booking.com in which they advertised free cancellation and still charged me for two rooms, the other was for an extremely poor repair service I received on my camper. The Chase app had me call a phone number to dispute my charge so I called the number and was connected to someone that spoke very broken English. The rep took very little information from me, didn't request any documentation and then hung up. A month later I got notification that both charges were deemed valid, somewhat to my shock. After I read the reasoning, essentially booking.com lied stating that I had no contact with them prior to my cancellation and that I was just trying to get my money back, the other was denied for reasons unknown to me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 346c18876d474e6fa25e6ab6d5d2b1e0
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{"chroma:document": "I filed a check fraud claim in October last year for a check that was cash without my signature and no signature on the back of the check, they told me it was cashed by Wells Fargo, but they did not start the investigation until March 1st this year and they're blaming Wells Fargo for the delay, I am in the process of moving all my money from Chase as it does not seem they care if they lose a customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 20f32cc016294a71bfaf9f4b53296036
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metadata:
{"chroma:document": "I have never worked so hard to make my own funds available. I deposited a check using mobile check load. The check was processed and cleared on 4/15 and was supposed to be available 4/20. I go to my mobile bank app on 4/20 and my account is restricted. I called customer service and couldn\u2019t get a clear answer of why this happened. I eventually was told after many phone calls that I needed to go in and verify my identity. I go to a branch near me and their systems were down. The next day I go to another branch and verified my identity. Come to find out this wasn\u2019t enough either. They wanted to verify through the issuer even though I provided statements from them as well as a bank statement showing the check cleared. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f28aa204a0a441cd96f53e997ab909e8
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metadata:
{"chroma:document": "After reading some positive reviews of Chase Bank, I walked into a branch near my home at 11 am. I had some checks with me so that I could open a savings account. I was told that there would be no one available to help me until 3 pm. Enough said."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 118e88e8cec2454c979b37855f49f424
encoding: FLOAT32
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{"chroma:document": "On Tuesday April 12th 2022 I noticed that my water bill payment did not go through, I logged in to check my account and everything looked ordinary. I called Chase support and I was instructed to provide an SSA-89. I completed a SSA-89 and faxed it to the provided number coupled with my identity documents. On Thursday April 14th, I noticed that my online account had a message under my credit cards \"Your account is locked\". I called, I was then told that I needed to go to a branch to complete a SSA-89. I went to my local branch, we completed the SSA-89 and I was told 24-48 hours. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9484f098e4ee4a60b05402652bebb6f6
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{"chroma:document": "Last weekend I was scammed. It was through Chase and Zelle and Neither will do a thing to help me. I have been with them over 25 years and all the time they say how safe you are and that they have you covered for fraud. Well they don't. If you go inside the bank no one can help you and you are informed to call the 800 number. I did, several times and was told several different answers. Was even told to call Zelle direct which is a lie because I did. If it happens through your bank, Zelle tells you \"The Bank\" will take care of it. After all the calls, and sometimes transferred 6 times I basically was told, \"There is nothing we can do and Too Bad.\" $1400 Gone and 0 help from the bank. What a shame."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 078973c1548542c9a7e83bb8777a3841
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{"chroma:document": "During these last 15 years, how long we use Chase Bank services, I have not met so helpful, scrupulous and patient a branch manager, who works out greatly her job, for the most heterogenous claims of us, customers. Ms. ** merited the highest praises."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8ffc7b6abd84516a7ab4b8cbda8d740
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metadata:
{"chroma:document": "Been a Chase Bank Client for decades. Go into the Pelham, NY Branch, see Private Client Biz Employee Daniel **. Right away I knew-- very unprofessional, going out of his way to say NO (opening a biz investing account). One of the most negative, abrasive, people you'll ever meet, discouraging me using anything he could think of. Called me the following morning, said he's denying the account because of some NACIS#, which I've never heard of, and provided no explanation, just hung up. Went down the street to BancAmerica, took approx. 10 minutes to open exact same account--I asked about NACIS, he said \"we never use it.\" Have been a clean Chase Customer for decades, (biz and personal). D ** should NOT be working with professional people- a very bad business attitude. Thomas D"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e28e8bb03b1a4974bc11b9f87de23184
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{"chroma:document": "111% interest on a momentary loan?? That is how much Chase charged me for just my most recent overdraft, which occurred at 8:03AM, when I received a push notification indicating that my account was not only overdrawn, but the fees had already been assessed. Less than 6 hours earlier though, at 2:19 AM, I\u2019d received one telling me that my account balance was down to $0.12. So, between those few hours at the very start of the business day (& on a Saturday), my account was overdrawn by $51.25, putting me $1.25 over their new >$50 cushion, then again by another $10, and immediately assessed two $34 overdraft fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 642a95c48bf34b9da5272b06e2915db7
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve had issues with Chase for years, the first time money went missing from my account and they closed the account, it took me 6 months of calling and going to different branches to get my money back. No explanation or nothing. The second time I had to open an account I ended up switching banks. Third time I had to open an account because me and my husband wanted to open high school accounts for our kids, they made me go through a lot of trouble, we sat at the bank for 4 hours because they were accusing me of owing them money from 2014\u2026 that\u2019s when my money went missing. Anyway we spend hours trying to figure out how to pay the money since 2 of their system said I didn\u2019t owe anything so they couldn\u2019t take the payment. Now after I transfer all my bill pay and direct deposit to chase they cancel my account again and they won\u2019t tell me the reason."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5d8a225676c048098a70394c5bc756ce
encoding: FLOAT32
metadata:
{"chroma:document": "I deposited a Chase issued check for $8000 at the ATM at 5:15pm into my Chase checking account. The next morning I noticed that the check hasn\u2019t cleared and came to find out that the bank put a hold on the funds and would not release them. I was on hold with the fraud/verification department for 41 minutes and then disconnected. I called customer service back again and they transferred me to the same department where I continued to be on hold. The Chase employee told me that they would verify funds today and that funds would be available tomorrow. I do not understand this!!! The person that the check came from has no access to the $8000 from their Chase checking and I have no access to the $8000 deposited into my Chase checking! I could have had the person pull out the cash they owed me today! This is such a blatant display of horrible customer service! I am so disappointed in Chase. Cannot wait to find a new bank to work with!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bbe15685971b49b1b26f20fbba011744
encoding: FLOAT32
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{"chroma:document": "Someone committed fraud on my bank account and stole over 35,000 from me and their claims department let the bad guy just walk away with all my money and they didn\u2019t refund me anything. They are the absolute worst and evil. They basically just let some scammer take all my money and didn\u2019t help me at all, I\u2019m filing a complaint with the Consumer Financial Protection Bureau"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4bd598f411034bd7af88349c230347b8
encoding: FLOAT32
metadata:
{"chroma:document": "I have my mortgage, credit cards everything through Chase. I got tricked by scammers saying they were Amazon. Chase shut my account off due to suspicious activity\u2026perfect, so I thought. In a nut shell the fraud department favored with the criminals for 3k. I asked chase over and over after 30 years with chase I have never taken out more than $300 why would I take out 3k at once? They lack common sense and do not believe their customers. This has made my overdraft which they charged me for, missing payments etc. I have removed my saving and credit cards from them soon they will not make another penny off of me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae5385e8bcf645689dcacabc14ac8591
encoding: FLOAT32
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{"chroma:document": "On December 29th My husband and I left our car at an executive airport that offers free long term parking. After returning from our 2 month trip we found our car had been mistakenly towed and Chase Bank retrieved it from the tow company after 28 days. We were never notified by the bank that this had occurred and we were not at our residence to receive notification from the tow company. Chase Bank refused to tell us the location of our vehicle for 4 days and charged us 2,100.00 to get the car back. When they finally told us where we could pick our car up, we had to drive 4 hours across the state to an auction facility. Our car was scheduled for auction the following day! They Never bothered to call us! We are set up with auto pay and have never missed a payment yet we now have a \"repossession\" against our perfect credit and Chase Bank refuses to help rectify the mistake. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3fffbf49d63048288ebbeba825ccfc07
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{"chroma:document": "So I had an account with Chase for about seven years and I always read about how great they were and then I had an issue with a charge that was not mine and I disputed it and they were fine with that. They decided to cancel my debit card and sent me a new one. I went into the bank a couple days later because my bank account showed zero and I didn\u2019t know what was going on so I went into the bank and I live in Aurora, Colorado off of Buckley and Mississippi."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 84b1c9766085460e81a0b132677dd34c
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{"chroma:document": "My wife and I had a Chase account for many years. I've been a customer for several decades. We have a very large some of money deposited at Chase well over $300k. My wife went to the branch in Richland Hills, Texas today to cash a $400.00 check. She is on the account, her name is printed on the Chase Bank Provided Check and she had proper ID. They refused to do cash her check with her unless I was physically in the bank. What would she do if I were in an accident or hospitalized? Is this the 1800's where the wife has NO RIGHTS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c899c60dad3e4799b1417261c80494a8
encoding: FLOAT32
metadata:
{"chroma:document": "I am trying to send a wire to someone from Ukraine. Two days for them to approve the recipient. Now 5 days and the wire still has not processed. One hour on the phone with numerous departments and a visit to the branch with no help. Numerous emails to try to cancel the wire and getting the run around. No department seems responsible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c0cc719d03a74e0aaccad1de2a295d8c
encoding: FLOAT32
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{"chroma:document": "Chase locks my account every time time I deposit a check or have an external bank transfer money into my account from my boss I work for. It is very annoying and takes up time from my day. I do not recommend Chase to anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ffc97f21ac1a47edb429719cd69f04c2
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{"chroma:document": "I\u2019ve never seen such incompetence on all levels in my life. I submitted a charge for 813$ from Jiffy Lube for brakes that were done and done again 5x times over a month & a half, each time wrong which almost caused me to crash due to brake failure after they had finally Said it was fixed. I spend 1290$ fixing this problem with another mechanic. Chase said they will require the receipts for original pay and for the fix it receipt. I supplied both as soon as I could, although chase gave me the run around due to holidays and then their agents constantly couldn\u2019t fix my issue so hangups and constant transfers (they should have recordings). Finally I made the dispute but it was automatically denied due to being over 120 days or something (the agent assured me since they double charged me and since it was denied their fault chase would no doubt look into it). They didn\u2019t."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been a customer of Chase Bank. Recently some fraud was done on my account. I was asked to go to a branch and change my account. I did that. Now I have a negative balance of over -$3000. Was told that The transactions were genuine and I need to pay the $3000. While everything is going good that are the best. But when it come time to help their customers they are rude and refuse to help you. I am going to pay the funds today and close my account. When the fraud department told me that there were fraudulent activities done on my account and to change my account number. Charge me with over $3000 and tell me that the transactions were done by me and is genuine. A lot of crap. Please stay from J P Morgan Chase Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 665c903052cf4123b76d5fa63037359e
encoding: FLOAT32
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{"chroma:document": "After more than 10 years as a client, paying thousands of dollars in CC fees, the bank is having issues with reimbursement for charges from a fraudulent company. They side with fraudulent merchants not their own customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d560635029c84378abfe10920fce71ab
encoding: FLOAT32
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{"chroma:document": "The IT department at Chase seems to have their hands full. Because my profile includes business and personal accounts they are unable to link my new credit card to my account. What!?! I spoke to 4 different people, IT twice and they all told me different reasons. Once they said my social was incorrect, and the next person stated my social was fine and had nothing to do with it. In the end, a very nice representative plainly said, \"I'm sorry, we can't do it\" and I don't know why. I asked her if she could put in a request for IT to review the case. She said yes but you probably won't hear from them. She suggested I create a 2nd Chase online profile. No thanks. Probably better not to get Chase credit cards. On another note I see you can't use \"/\" marks on memo in Zelle. I totally remember in the 90s when this was a problem with some data entry. That was a long time ago."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42e40cf2d95e44b2a493c716019e3e64
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{"chroma:document": "Do NOT bank with Chase. I deposited a large check into my account on 2/16/22. It is now 3/4/22 and my funds are not available in my account or even showing pending. The check has cleared the bank it was drawn on and Chase has had the funds since 2/26/22. I have been told literally 6 different stories about where my money is and why it isn\u2019t in my account. I\u2019ve spoken to customer service, loss prevention, my bank manager, other managers in customer service. I still do not have my money after being given a 7th story today."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 818b34f2945b4d9db1e98dc8b74b4279
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{"chroma:document": "We purchased a round trip ticket through Chase rewards last year, 2021, and had to cancel due to covid travel restrictions. Our deadline to use this credit is approaching but when we call to book a flight they were unable to locate a return flight in any of the 3 months we requested, making the credit unusable. 0 flights were available! The alternative they provided is to book a one-way ticket (for more than double of our credit) and then purchase a separate return flight. Several flight options are available outside of Chase rewards. This problem is enough for us to cancel our credit card and find another bank to work with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 87903eadd3ab458ba41cc3cd38f393ad
encoding: FLOAT32
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{"chroma:document": "Been on hold for two hours. Deposited 3 checks into the bank. Two were bank check from Chase directly from chase into another chase account which chase decided to put a hold on all my deposits to verify their own checks. Why put a hold on bank checks to verify when you're the same bank who issued? Then I been on hold for going on two hours now. Just horrible experience. Wonder if they gave me three checks of theirs if they would mind if I held it for longer than expected time to verify."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e5bd5fb5dd8a4963b9fbf7c6becaa625
encoding: FLOAT32
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{"chroma:document": "I had been a high level customer of Chase for more than 2 decades as they bought out my bank. Anyone with any accounts with Chase is just waiting for abuse. They are the largest American bank and almost certainly THE WORST by far. I am abused by their terrible unprofessional systems every time that I call. They are slow, dumb and so so poorly run. They are over two decades behind in their technology as well. They have multiple separate departments mostly to obstruct and stonewall customers. Their agents (employees) are so so poorly trained and they are precluded from any of the real tools to get problems solved for customers. There is no real concept of customer service as they are all involved in customer ABUSE. I started and ran businesses so I do know any and all ways that they just refuse and fail to even start to try to serve customers. Run away ASAP or it is your own fault."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ce75112d8e48465ca5b4ee0d9ebdc026
encoding: FLOAT32
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{"chroma:document": "I sent some money through the Zelle app, I wrote the word \"cuba\" on the notes for my own record. JPMorgan Chase Bank blocked those funds from being deposited to my friend's account. And now it seems impossible to get the money back. I filled out a form with my bank to dispute it already, but it has been more than 60 days since I made that transaction, so my bank cannot do anything about it from their side. I contacted Zelle and they informed me the same thing! So now what? This means that chase is pretty much keeping my money and I lost it?! How does that make any sense? I contacted Chase headquarters and the representative told me that I had to contact my bank, WHICH I ALREADY DID before calling Chase! This seems like money being stolen from me in a professional way where I can't do anything about!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7a1f0daf315147c7a8f52b4162275967
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{"chroma:document": "On Feb 2nd, I deposited 2 checks (both in the same amount) to my account via mobile deposit. They were from a company that was paying rent on behalf of one of their low income clients. (It's a charitable organization.) I also work with this client, and his rent is payable to me. The bank put a hold. Then they froze my account. Mind you, these are valid checks, written from a legitimate business, that intentionally paid me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a952663461a5490cb52616b454c02621
encoding: FLOAT32
metadata:
{"chroma:document": "2/27/22 found out someone stole my check (I wrote to ComEd bill) and somehow erased the ink and wrote themselves a new check for $991.78 (ComEd check was for $41.67, still have the copy). I always drop it off inside the post office. I called Chase bank 1-800-935-9935, they put me with the fraud department. Waited, they hung up. Called back to Chase (waited 20 minutes again), they put me with the fraud department again; this time got through. I was talking to a women and explained what happened. She said, \"it would take 2-3 business days to get my money back\". She asked me lots of questions (where do you keep your checks, when did you notice, do you know this person, etc..). She looked at all my old checks and notice that it was not my handwriting, also I have never written a personal check from this account.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f13a8c119a87415c9ddff54378e6a745
encoding: FLOAT32
metadata:
{"chroma:document": "How a bank dissatisfied a new client closing its first account with this bank without any reason in couple of days! I open my account like 2 weeks ago and yesterday I can't access my account with money and the system told me to call the bank and they told me the bank decide to cut the relationship with client and close the account! I ask if I can open a new one and they told me never, thanks Chase! Looking in the internet too many people suffer this upset situation from the \"best\" bank of USA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e30c61cb75dd45f68399448378b2a5fa
encoding: FLOAT32
metadata:
{"chroma:document": "Overdraft fees are horrible, they charge 34$ for every overdraft transaction, they are stealing my money. Very very bad experience. In a single day I was charged with 100$ of overdraft fees. I will start looking for other options to move out of Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 52470236077d4eb989bd591d1c5f4384
encoding: FLOAT32
metadata:
{"chroma:document": "I have a very bad experience with this bank, they barely answer the phone, put checks on hold for 10 business days. I was traveling and they don't help me to have my money available. If you cancel a transaction they hold the money for several days before returned to you account. They charge you for everything. Very bad financial Institution."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6b493100d6a8446395f6cf321243bda0
encoding: FLOAT32
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{"chroma:document": "What an unprofessional, lazy, and disrespectful organization. We have four young boys and my money is ding dong ding, that\u2019s right, in my account. However, you froze my entire account, including access for both my wife and I. I can\u2019t buy groceries or get gas. Money that is mine is now under lock and key. Oh yes, it\u2019s a weekend too, and I can\u2019t get anyone in the line. I wasn\u2019t even contacted, frozen and none of our cards work. Real nice Chase, so much for our family weekend. Bunch of scumbags, I love that I deployed 8 times to return to this type of crap. I HATE JP MORGAN CHASE and I hope nothing but horrible things for this company. What is wrong with you and why do you do this to hard working Americans? What a disgrace, I will be closing everything with you. You stole from me and are making us eat Ramen until I get in the face of the local office first thing Monday."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b9bd916cd66743efbb47bc01d9000a43
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a Chase Amazon CC account. Two months later I receive a letter to complete form SSA-89 and W-9. Despite never being asked for this information for any of my other credit cards I submitted the completed docs via mail and fax. I receive the same letter the following month. Again I submitted the completed docs via mail and fax. The next month I received noticed that my account was closed because I failed to submit the completed forms. I then scheduled an appt with the bank and provided the docs to an agent. She advised me the credit dept had received the forms and my account would be reopened in 48 hours. To date my account remains closed. This has negatively affected my credit score. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b56d48b1793b4470b60e26f9a859cdcb
encoding: FLOAT32
metadata:
{"chroma:document": "I have had account with Chase for over 8 years. The first couple of years were good. Lately they have been holding onto my money for longer periods of time with no explanation. Besides, and the cherry of the cake was that I was trying to make a payment on my Sapphire card with my chase checking account and there was no way to make that payment. Called CS. They kept me in the line waiting for over an hour... their employees have bad service and they put you to wait another 30 mins because that person couldn't take the call... and blah blah blah... unacceptable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fe342d44d81345f39aab7a15c91488c5
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a Chase account online and visited a branch that same day to make a cash deposit. After leaving the bank, I proceeded to make a Zelle transfer to a client for payment. Immediately after, transfer was canceled and I received a message that the transaction needed to be investigated further. When I tried to log in, my online access was blocked for suspicious activity. I called the number provided and after speaking to a very inexperienced representative, she informed me that the bank had determined to close my account. This process would take approximately 10 business days while it was investigated. When I asked what would happen to the cash I had deposited, she said that \"if\" the bank decided the funds could be released, a check would be mailed out to the address on file."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b24cbb20a21d463c9f75705f0c10ed14
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{"chroma:document": "Chase Bank screwed me over big time. I've been waiting about 6 months for the Texas rent relief assistance to finally make its way to my mailbox after probably over a hundred hours on hold in all and much worry and stress. I finally get the check and it's issued by Chase Bank and I didn't have a checking account anywhere anyways so I decided to open an account at Chase even though it's over an hour drive for me to get there from my house but I thought I could cash it the same day since that's what they told me on the phone when I called but that was a lie. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b207260f1ae24ff095e5fd496aad1cd1
encoding: FLOAT32
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{"chroma:document": "I ordered a swing set in November. I called Chase and they said to get a proof of delivery that it was never sent to my address. I got that information from the P.O., faxed it to Chase and they refuse to credit my account. The proof of delivery indicated the wrong address and the weight was 2lbs! I have been trying to get my money back and they refuse to fix the problem. This has been going on for over 2 months. They refuse to give me a manager's name or extension or anyone in Administration. Being a customer for 20 years I believe I have the right to obtain that information. They won't help me AT ALL with this issue. Just be aware if you have a problem Chase will not support you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6c42f0d134a44fc0952ffadec37cd8e0
encoding: FLOAT32
metadata:
{"chroma:document": "Awful! Applied and approved quickly... Then the trainwreck! Took 45 min and 12 call transfers to correct inaccurate information they created. Cannot use the card for immediate travel either! Even though that was what was implied. Typical of the miserable communication and poor services or any large financial institution! NOT WORTH THE HASSLE!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b49d4c14174b4afeb99fe61ac5b47ccb
encoding: FLOAT32
metadata:
{"chroma:document": "During this time of the pandemic, I have suffered twice with covid. I'm 65 years old, alone on a tight budget SSI. I have gone into the negative several times just to pay for food and medication. If it weren't for Chase to dismiss my $34 NSF fee I'd be on the street! With Chase since it was Washington Mutual for years. Chase Bank is one of the best banks in this entire world, and due to the United States Marine corps I have traveled three times overseas. Thank You Chase Bank\u2763\ufe0ffor not looking at me as just an account number. But as member/Chase family and taking care of me, truly I love Chase Bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53ec1b2f63834f19b70b0f9392c77a8f
encoding: FLOAT32
metadata:
{"chroma:document": "I wanted to work with you relying on the reputation and experience that supposingly you have. My husband wanted to work with you since everyone in his family has had an account for decades. Unfortunately, the disappointment from the inefficiency, inconsistency and misinformation of and from your agents over the years convinced me to seek a different bank company. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 978eb6cd2cd64de991f215feef817a7a
encoding: FLOAT32
metadata:
{"chroma:document": "Horrendous customer service. Received my replacement debit card in the mail yesterday as I lost my original one. Activated it, no issues. This morning I went to use it and it was declined, come to find out Chase cancelled THE NEW CARD without my authorization and is sending me ANOTHER replacement card. When I called in they said there was nothing they could do and I would have to wait for the card to arrive even though it was at the fault of Chase. Not to mention they still had me pay to have the card overnighted, for the inconvenience they caused me. I will now be looking into other banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 85cd754ab0054b5b930be80ac51ebd71
encoding: FLOAT32
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{"chroma:document": "Look. Let me start by saying this happened to my sister years ago. I should have listened to her. Here I am. Experiencing the same issue. Because of a check that was written to me by my father who is very old school and might as well be Ron from Parks and Rec, they closed my account. Because they probably think I\u2019m committing fraud. Instead of telling me this. They put a check deposit on hold for over 10 days. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 99edc92b1d81481f92020847b550a08b
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{"chroma:document": "I'm coming from Wells Fargo and their card services are not up to par with Chase but their customer service is AMAZING. Chase is absolutely TERRIBLE. Each time I ask to speak with a manager they hang up. The representatives from their customer service that I've been in touch with are not able to communicate effectively. I understand that English does not seem to be their first language but their representatives are not polite, communicate badly and apparently hate to transfer to management. I've had this happen with other reps out of the country since they do not care. I'm canceling my card today."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c1ed08769274a71a476e9c43d93c82c
encoding: FLOAT32
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{"chroma:document": "I've been a Chase customer for over 30 years. At this point, I have to close my accounts. Chase's capabilities at online banking transactions is woefully inadequate. The fact that it forces me to use Zelle for online personal payments instead of allowing a consumer to use Automated Clearing House (ACH) functions is laughable... no, it's screamable, as in frustration. The customer support to attempt to fix this was 130 minutes of transferred calls, dropped calls, failures to launch and so on. It will be very hard to peel myself away from Chase because of the auto deposits and auto payments with vendors... but I have to do so. I have no confidence that Chase has the capability... or desire... to be an up-to-date institution."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4730cadb9c7146599f6b5d0073bd5b8e
encoding: FLOAT32
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{"chroma:document": "I sent money to my mother through Zelle, to her Chase bank account. She didn't receive it because Chase bank flagged the transaction as fraud and they froze my mother's account. My mother called the customer service support and it wasn't resolved, she dealt with it the whole day and no one assisted her properly, she was just passed to different numbers and department and still not resolved. This is not the first time that I sent through Zelle, it's more than a year that I'm doing this and there was no problem at all. So why only at this time, they flagged it as fraud?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2ad9857e283a419ea4be2430386d27e0
encoding: FLOAT32
metadata:
{"chroma:document": "Been with Chase business for years. They have always provided mediocre business service and even worse customer service. I have over 200K of money sitting with them and they provide nothing but headaches and red tape. I am moving and hope you avoid them as well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ecd898c081734156b45c0a4e8ae481f7
encoding: FLOAT32
metadata:
{"chroma:document": "Chase isn't like a good bank. When fraud happens on your card they refuse to handle it and just reapply the bogus charges over and over again. Contacting customer service requires a week vacation from your employer to ensure you have adequate time for them to answer your call. They are extremely incompetent and you would be better off with American Express, or well any other credit card issuer besides them. Learned my lesson. Will never provide them another dollar of my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25e42171aaed41d3a4ceeb104ab7e63e
encoding: FLOAT32
metadata:
{"chroma:document": "We recently embarked to update and replace our credit cards with cards offering better benefits. We have exceptional credit, so obtaining cards should not be difficult. Indeed obtaining one card through a different bank was easily approved and finalized - literally within minutes. Our experience with Chase has been the polar opposite:"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 58a15d11b2784ae5b742ff374ab2d2da
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metadata:
{"chroma:document": "Applied for a promotional credit card affiliated with Southwest Airlines. Received a letter asking me to call them within 2 weeks to answer some questions about the application. Tried 4 times to reach them, waiting between 30 and 90 minutes on hold. I understand the challenges associated with providing live customer support right now, but they have provided absolutely no option to respond via the website or by email. I have an existing card with Chase, but will be setting up an alternative with a different issuer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ac9853fde96b4259b2b0a11c4391abbe
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{"chroma:document": "We have business and personal accounts. Online breach within Chase happens 7 months ago. Chase closed the affected account without notice and required new username and passwords. Username has been changed 3 times and password 8 times. Setup security to only access from one IP address but that didn't work either. Called approximately 10 times to reset the password. Takes on average 1 to 2 hours each time to get thru to someone who can help. Very poor customer/technical services. Have gone to the local branch manager. I am a Sapphire account with a personal banker and they couldn't help either except to call the online support and they got put into 50 minute cue."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4fac49bce54a48c79ef96e6d62893c24
encoding: FLOAT32
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{"chroma:document": "What is going on Chase credit card customer service? I've been a loyal customer for years. Lately it is impossible to reach their customer representative. Called many times. They don't open long hours anymore. During working hours, no one answers phone. Couldn't dispute a charge online and was guided to speak to a representative. On hold for 30 minutes. Very disappointing. It is time to switch to another bank?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 98939636044f4230b46f5f54eef088ed
encoding: FLOAT32
metadata:
{"chroma:document": "My Daughter lost her card. I called to get it replaced. After half on an hour on the phone, I finally got someone. After another 45 minutes of questions they told me to go to the branch. I went to the branch. After half an hour of questions, they told me I had to call. I called again. After another 45 minutes, they told me to go to the branch. I went to the branch. After half an hour of questions again, I told them to get the branch manager. He basically told me too bad, told me he is closing my business and personal accounts, and threatened a number of other things. I didn't take it there, he did. (310) 541-2517, 27319 Hawthorne Blvd, Rolling Hills, CA 90274"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 244bc2b1a0184b4a904d0c28c8636da2
encoding: FLOAT32
metadata:
{"chroma:document": "Since opening business account with Chase, they routinely charge miscellaneous fees without my knowledge or permission. They literally charged me a fee called \"CASH DEPOSIT IMMEDIATE\" for making cash deposited available in my account. You can't make this up. I just was on the phone for 30 minutes trying to remove a MONTHLY SERVICE FEE and the rep said he couldn't and I said, \"If you can't I will have to close my account\". He said go ahead. Wish granted. Will bank with someone that respects their client's money. Customer beware."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b0d07f34db94492595075aba57a8ed31
encoding: FLOAT32
metadata:
{"chroma:document": "Chase bank takes no responsibility for technical glitches. They allowed $12000 fraud to let it happen on my account. The merchant had my wrong billing address and I never expected the transaction to go through. It went through :( and customer service for Chase Sapphire reserve never resolved it even though I was on hold with them forever. They never reimbursed or agreed that it was a technical glitch on their end. BEWARE of this CARD!! They are not what you think..Let alone a premier card. Better get an AMEX or a CITI card for premium card services."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2b806b2b25e04fc1986272c06a986c44
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{"chroma:document": "I accidentally sent $1,100 to the wrong recipient via Zelle from my Chase checking account. I immediately realized the mistake and called Chase. Chase told me NO ONE was available to assist me with my concern and I had to call back the following day. I called again and was informed that my issue needed to be taken up with Zelle not Chase. I went back and forth between Zelle and Chase over several calls each saying it was the other's problem not theirs. Finally, I had to say ENOUGH and it ended up falling on Chase and there was a whole department that I was transferred to where my claim sat for over 5 days and still had not been picked up to be looked at. I had to stop in to a different branch than where I opened my account because my branch said they could not help me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23c09116cd184cdab5e93f667b1a3994
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{"chroma:document": "BANKING SUPPORT - I Spoke To Ava ** and she was AMAZING!! I've been a Chase customer for 15+ years and on December 19, 2019 I had a seizure and was diagnosed with a very rare brain disease called Autoimmune Encephalitis. it affects your short term memory so almost every day is a \"new day\"! so basically I need help. I'm so grateful for how kind, considerate and helpful she was to me! Please recognize her for being so kind and helpful in resolving my questions. THANK YOU."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e34f3cc455e244588aa0a3fda86593b5
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{"chroma:document": "I thought Chase bank had a very friendly, professional superficial appearance. But, at one time, I tried to work with officers in an attempt to create a checking account to distribute an estate. A second time, I hoped to include my Chase bank account into a Living Trust. In both cases, their officers were in no way helpful, but continued to throw up needless obstacles in pursuing these efforts. In the end, I simply had to go to other institutions which had none of these ridiculous rules. Chase is probably a good bank to have a simple checking or savings account, but if you need some more extensive banking help, go somewhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2cf659483c6f4fe7ae752704234f80ba
encoding: FLOAT32
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{"chroma:document": "They say they have an excellent service. I don't think so. They put a restriction in my checking acct. I have no idea what happened. This is unfair, how they restrict my money. I'm the only paycheck for my family of 2 kids and wife. I'm crying. I have 2 hours trying to solve it. They have somebody named Normi or Norma just transferring to nowhere. Why you pay a person to solve nothing? She is just transferring where they never will answer and solve it. What is going on? Horrible situation. They have millions. Why they want steal or retain my money?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5cb048e510744adaaf69da278a751a81
encoding: FLOAT32
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{"chroma:document": "I've had my account since before I went into the military in 2002. My spouse received a check from parents for Christmas deposited December 2nd Chase put a hold on the check. 3 days calling customer service to be hung up on... Finally get the holds department on the 3rd day. Was informed that my account information and this check was given to another party without my consent. Yet no one is able to tell me why a hold was placed. They need to call in laws to verify check. Lady said she would call, in laws called to explain a robotic voice did not explain who was calling or why. Just asked for checking information including account number and routing number. SEEMS LIKE A SCAM."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc01e18c7e27435d9d34657ec5e7d89a
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{"chroma:document": "Chase won\u2019t give me my money, and alleges Los Angeles County filed a Guardianship lien. Chase won\u2019t provide me a copy of the court order showing Los Angeles county was appointed by a judge to be a guardian. Los Angeles County denies being a guardian. Chase never gave me notice, and now hangs up on me when I call. I had more than $480,000 with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a88e0ce30b614307872a7f919642487d
encoding: FLOAT32
metadata:
{"chroma:document": "Chase thinks their customers who aren't rich are below them, and that they can get away with treating them like garbage. They may have gotten away with this for a long time, but nowadays there is so much competition. You don't need to be beholden to these condescending, rude people. If one person avoids Chase because of this review, I will have done my job."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0197e0fca30c470a9b7a536f5b4b2727
encoding: FLOAT32
metadata:
{"chroma:document": "Beware. Chase Bank will hold you responsible for fraudulent charges on your credit card. The mortgage dept collects Monies in your escrow acct and fails to disperse them in a timely manner. It takes phone calls to get them to pay the bills."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 00357a3757074b6283a1067d6c8daa8f
encoding: FLOAT32
metadata:
{"chroma:document": "I've been with Chase for over a decade. My experience starting three years ago has consisted off overdraft fees, money missing from my account, and terrible customer service. CHASE STEALS YOUR MONEY. As of November 24, 2021, I have nearly $500 in overdraft. Why? Chase took $300 from my account, there was not even $300 to even take, and called it a \"claim reversal.\" Mind you, I submitted a request for claim Oct. 29-Nov. 3, they reverse a claim on the 11th... DAYS later, instead of taking $300 once a merchant sent my money back... "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c286cdfdfbbb46c38985dc6bc2352fdc
encoding: FLOAT32
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{"chroma:document": "I wonder if I made a mistake having my Social Security check direct deposited with Chase Bank. I'm locked out few weeks later. A phone number comes up. Says 50 minute wait. Waited 1 1/2 hours. Hung up. Called back and chose option to wait 50 minutes for return call. That call never came. Decided to call number on back of card and they told me to call Fraud Dept. on Monday. Spoke to someone. Said fraudulent activity. Said I must come into building with 2 forms of I.D. The Fraud Dept. They say because I opened an account online, I needed to go into any branch office and present two forms of ID. So my question is \u201cWhy allow online applications when it\u2019s not enough?\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 83470e424516490cb9d0366d1cf9005f
encoding: FLOAT32
metadata:
{"chroma:document": "I called customer service, credit department and manager, no one would help. Went to the local branch and they wanted me to take time off work and make an appointment. They were happy to help me 12 years ago to open account. Very disappointed with \u201ccustomer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 15bfc1bae6c146f490e9ecf9375268da
encoding: FLOAT32
metadata:
{"chroma:document": "Was notified in Oct 21 that Chase was assuming the servicing of my mortgage. Some things went well - the numbers (loan balance, escrow balance) seem to have been accurately transferred. I say \"seem\" because there is no way to see the escrow balance on their website, at least until the first statement is issued. So I called to confirm. [BTW, the Chase website doesn't come close to that of my previous loan service company in terms of information availability and ease of use.]"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f1669d3a7324f9f8f545c8adb2726da
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve had a Chase account for just over 20 years. During that time I\u2019ve experienced their service getting worse and worse, and it\u2019s harder and harder to get help resolving issues. Today was the last straw: they wouldn\u2019t even cash a check for me at a branch. Not a personal check. A professionally printed check from a business. And it wasn\u2019t an astronomical or suspicious sum. It was $650 paying me for work I\u2019d done. They said they could only deposit it & then, AFTER they deposited it, they told me I wouldn\u2019t have full access to the money until 4 days from now. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 84f08f7ba2a04c55ba06fa44f951e449
encoding: FLOAT32
metadata:
{"chroma:document": "On Nov 9 2021 I accepted my first $7000 payment to my small business. The customer paid via my Chase business bank app. The app says I would receive the money same day. I didn\u2019t receive the money the same day, not the next day so I called customer service. Customer service informed me that I will not be getting the money until a 5-6 day long review is done on the money. That money was to secure the venue for my small business to perform its duties. They said there is nothing I can do about it and if I attempt a refund it would take about 7 days to process. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a66977fc57cf4b8faac5bc2d10404d64
encoding: FLOAT32
metadata:
{"chroma:document": "A CHASE associate gave me a refund for an hotel stay that I encountered ie roaches, damaged and broke furniture, stained and nasty sheets and mattresses, racist and rude staff. An associate at Chase Bank that I later talked to about a different issue was racist, rude, unprofessional, uncaring, and had a don't give a **... attitude. Not only did she exhibit these horrible ad shocking characteristics as an employee at CHASE she then engaged in retaliation by recharging me for the hotel stay I was refunded. WOW!!!! Don't do business with CHASE. I am going to pay off my credit card and stop using their services including their credit card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 846550333a0a40c7976ef61b6e904a7d
encoding: FLOAT32
metadata:
{"chroma:document": "You get told to hold for 2 minutes and over an hour later you're still waiting and/or an outsourced Indian employee answers and you're back to square one. I'll be closing my account this weekend and bank with my local bank whose customer service employees are located in town. Chase also doesn't seem to catch duplicate check deposits and the mobile app is also garbage (which led to the accidental double presentation)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8faeee4e5eeb41e28f3e12cae371fcc9
encoding: FLOAT32
metadata:
{"chroma:document": "I Have a business account with Chase I received a wire from domestic corporation of close to 4 million dollars. I had my fed number and Chase acknowledged having the money and promised the money will be in my account yesterday before the end of the day. It's more than 24 hours later and the money is still not in my account. This is theft. What gives Chase the right to hold my Money?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b09cd09347348f7a2a0bf1b64f04583
encoding: FLOAT32
metadata:
{"chroma:document": "I opened this online account which required me to go in person to the bank due to the circumstances that I am out of town and I needed the card to arrive at my current place. I called customer service and I was advised to go visit one of their nearest locations for verification purposes. Literally, I get up from my computer and went to the nearest location. I presented my identification \"Driving License\" from my residence State and explained about the verification purpose and modification of address for me to receive the cards. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa3502327ca2468aa7d66fdf70f62b9f
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve been put on hold for nearly 2 hours waiting for help after a fraudulent charge. I was told after getting through to the first person that it wouldn\u2019t be too long, but here we are waiting even longer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30da2694fc744cf080e39b6f0181b2e3
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{"chroma:document": "Horrible customer service. Filed a dispute. Spoke w customer service several times over the pst two weeks and followed their instructions. Today they claim I did not send in information about the claim although I did send it in, twice, via the fax machine at the Chase branch near me. No one at customer service, at the number printed at the top of their letters, knew anything about the case or about the faxes I had sent weeks earlier. Also, their phone cut off five times in the course of 30 mins. I had to redial and repeat all the information. In addition to the communication glitches, the service reps were unintelligible. I gave up. Will not use Chase again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a0ad5c4c17640548599a7919443f870
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{"chroma:document": "I have a 20 yr old Chase account and a perfect banking record. Suddenly I have a hold on a normal deposit from my employer, a $50M company, & it cleared their account four days ago..so why is it being held? I spent 3 hours today on hold but had to hang up. I can't spend another 3-4 hours on hold, who can? Emailing them gets me only canned answers. How is this legal? They have my money. It's not even half of my deposit limit and they routinely cash my employer\u2019s checks. I can't risk this happening again. Geez, what happened to the Chase I remember? Now I can't reach a soul for assistance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86d2a31180f945389cb647c16ca01bc2
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{"chroma:document": "Chase closed our business account with no warning. We had payroll and other bills due that were due the same time this happened. It was a mess! I went to the bank and we were on hold for 4 hours. Nothing was resolved, no one answered and after holding so long, the Chase specialist department closed. This was a Friday, now they are saying that department doesn't open until Monday?! This is the worst experience ever had. We are switching banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 113b29d568ac405c946aafa1a1304c50
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metadata:
{"chroma:document": "We did a cash advance today, they said no problem, and that we could pay it off, same day. We called to pay it off, they said we could not, that we had to wait till end of month. If they say one thing, they should stick by it. They won't let you pay it off, so they can get you on that high-interest rate - which is fine - IF they tell the customer that, which they do not. So beware before doing business with a bank that sells you one product but then changes the rules after the fact."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f761a9bd875a4d9fbfbd0970542751f4
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{"chroma:document": "I was a victim of Identity Theft based on an alert from a credit bureau that someone tried to open an account in my name with JP Morgan Chase. The credit bureau suggested that, among other things, I contact Chase about it. I tried to do so today. The result? I have been on hold for more than SIX HOURS waiting for the proper person to speak with to address my issue. Chase is AWFUL!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d9f1fc37d3743699c797adfee9470e9
encoding: FLOAT32
metadata:
{"chroma:document": "This bank turned my life into a nightmare. First, they approved illegitimate charges of several thousand dollars on my credit card. Three months of disputes, dozens of emails, hundreds of phone calls, rude and incompetent representatives giving inconsistent answers....Long story short, I did not get my money back. And here we go again, about a month ago Chase closed my checking account due to \"suspicious activity\" and I lost access to all my funds, including direct deposited paycheck. My hard earned money has not been returned to me. I am hiring a lawyer and am recommending anyone who values their money to stay away. This bank does not deserve one star."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f6e402a180e4f99b6daa05c1d9c1c37
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{"chroma:document": "Within a 30 day period, our Chase Sapphire Card was hacked twice and our savings and checking once. Each time, Chase did prevent us from any loss, however, after hours of being shuttled from department to department and time on hold, we finally called it quits with Chase. When we went to close our accounts, the teller asked us \"why?\" Her reply after we described our issues was \"bummer.\" There was no apology or attempt to keep our business. She had to involve the branch manager to close our accounts and he never apologized or attempted to keep our business either. I had to ask them if Jamie Dimon would tolerate this lack of customer care?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 069067801e544bd1a3f120949ed94fdb
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metadata:
{"chroma:document": "An absolute ** of a bank! This bank provides you their services as long as you keep your bank account nice and fat! Otherwise, don't expect any simple service that even a small bank would provide you. It's a big bank but so what? They don't care about any issues you are currently having with a smaller account balance which they would have gladly and promptly addressed that issues if your account balance was to their advantage."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6a710c509948469386534686ad7bb412
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Chase for years and usually don't have a problem so I never got an opportunity to see how horrible the customer service can be. Today I have spent over 4 hours trying to get an online transaction go through and I still haven't got it resolved. I was put on hold for hours. It is more than horrible. None of these calls resolved my issues despite me being kicked around between their lines for hours. It is not reliable and it delayed an important transaction. You can't trust this bank at all - think about a critical moment when you need a transaction to go through and then it does this to you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "My acct for William ** was closed, Chase says their contract states they don't have to tell CUSTOMER the reasons!! IS THIS RUSSIA??? I found out by declined debit card! LETTER IS IN MAIL!! ALL CKS AND AUTOPAYS BOUNCED! And people wonder why politicians are hated and riots at the White House!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e3691e00080f4ed0a2304b68da59b620
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{"chroma:document": "The services and support for a Chase for Business account is mediocre at best. The major turn-off is that it's often a massive headache to straighten out any issues with your account. Also the $2000 minimum balance to avoid the $15 monthly fee is unjustified in these times especially since there's nothing special about their business account. I finally dumped my account and opened a business account with an online bank. More features and much better rates, too."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f0b4451092e24c348cf39f4b173e832c
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metadata:
{"chroma:document": "When we visit the Howell Mill Atlanta Ga branch for Service, they treat you like you're a King or Queen. They are Rock Stars! Additionally,  Online banking now offers Real-Time Transfers! We Love Chase!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76efc213443349049cb8ff571206c94b
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metadata:
{"chroma:document": "Have left Chase once before and now leaving them for the second time and this time for good. They were responsible for creating a problem with my first PPP loan which later prevented me from receiving a second PPP loan. They have taken no responsibility for their mistake which cost me over 21K and have done nothing to help me. Just hope you never run into any issues where need to rely on assistance from their executive offices, they are irresponsive, rude, dismissive, careless and just plain out useless. Never again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 67c92d2f2d4b4c76b8497e987f50792b
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{"chroma:document": "This is the second time I am on vacation that Chase locked my access to my money, online profile or any way of transferring funds. I am literally 3.5 hours away from my home and Chase did not like a transfer to another account at a different bank! They blocked all access and the RUDE lady hung up on me when I explained that I don't have my card with me and that's why I was transferring to another bank. I have my paycheck deposited bi-weekly and was trying to move over funds to pay for my hotel room. They said before they release my account I need to come into a branch which is 1 1/2 hours away from where I reside. They would not work with me in any way just blocked me and my access to any information. This is the WORST bank. They are obnoxious, non empathetic and not helpful at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b7a519f150644ca48a3abef9caa0be25
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metadata:
{"chroma:document": "They left me hanging for months unable to get paid from my jobs. I was unable to pay any bills. Had to default on business contracts. Be aware because they lied outright about mailing out my replacement card. Glad hackers attacked them. They hurt people and businesses economically for no reason."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6dd5494b64c94c9e88e34ae6fb744234
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{"chroma:document": "I called to dispute some unknown charges, and they transferred me to 5 different agents at Chase within over an hour of waiting time. This is terrible. I am still on the call now, waiting for a 6th person. It is taking a very long time to resolve the issue. I am very disappointed with chase. They even used to be more friendly, even at the branch. Burr Ridge branch is definitely not pleasant. Take your money somewhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ce080cd8364400da563992c0e66d910
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{"chroma:document": "So ever since I got my Chase bank account it has been the singularly most miserable experience I\u2019ve ever had with a bank. These people are completely incompetent and they do not care at all. It\u2019s nearly impossible to talk to them if you\u2019re not trying to open an account or give them money. I am a cryptocurrency day trader. It\u2019s what I do. For months now Every single time I try to make a crypto purchase through the same very well-known popular platforms that I always use, my stupid Chase checking account will automatically deny my purchase and throw up a fraud alert. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b91b189ab684229a67a1987c467c2e1
encoding: FLOAT32
metadata:
{"chroma:document": "The worst bank ever! Someone stole my account number and then created a fake check. This check didn't even have my name on it. Chase allowed this fake $12,000 check to clear my account. The worst part is they did not reimburse me. I am out 12 grand! Use any bank but Chase!!!! My review is zero stars but they made me use at least one."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 01bd32bced7647d29167838b78e6127c
encoding: FLOAT32
metadata:
{"chroma:document": "Chase will allow non creditors to wipe your account clean. They then will charge you a bunch of fees for your account being negative, they don't notify you when they allow some random company to clear your account. When you contact them to tell them something is wrong and you need to know why your money was cleared out, they give you no reason and basically say not their problem! I never authorized anyone to take money from my account let alone to take all my money and some to create a negative balance! Now I have to file multiple complaints with different agencies to try and get my money back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e35f8a0d157f4627aa18de0b5760718e
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an online account with Chase and set up direct deposit. Their app directed me to submit a photo of my ID online. After multiple failed attempts, I was directed to call customer service. They told me I had to go in to a branch to verify my ID. Before I could do that, Chase closed my account, leaving my direct deposit in limbo. They closed my account in less than 24 hours! I called their customer service, escalated the call three times. They kept telling me the account was locked, then said it was closed. When I asked the third person to speak to their manager, they said they weren\u2019t at work yet\u2026 at 9am PST. In the end, they hung up on me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a93f96c4107641e28a7ff40f914efda7
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Bank, Let me start off with how Chase bank, you guys, used to be my favorite bank, I got my very first account with Chase as a high school student, my entire family banks with them and has several accounts with them. Their online system is convenient, especially during the pandemic which allowed me to avoid going into one of the branches. The pandemic has affected everyone differently, for me, I am a college student, and I just earned my bachelor\u2019s degree this past spring of 2021. Like many others my age I don\u2019t have a job, I\u2019m currently working as an intern, and my living situation isn\u2019t ideal for someone my age. The pandemic has really affected my age group in finding a job that will allow me to support myself with essential needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9bc616217adf4da9b1d9ced66927636c
encoding: FLOAT32
metadata:
{"chroma:document": "I had their United Credit Card which had a fee. I haven't used the card in two years and setup auto payment for all my cards and have forgotten there even was a $99/year membership fee. I closed my bank account with them because I moved abroad. The membership was up for renewal in April but I didn't get a bill for it until June. When I called to close my account, the $99 membership fee more tripled to almost $300. I asked them if they can remove the late fees and interest and I'll just pay the membership fee. They refused. I will never use them again. I refuse to pay the extra fees even if it ruins my credit rating. I don't need credit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 045dca7264a54425aa6e55ae2bddfdfe
encoding: FLOAT32
metadata:
{"chroma:document": "Beware, Chase Bank DOESN'T keep your money safe! A few weeks ago, a scammer wrote me a check for $23,000 to purchase a car with $8,500 going to shipping that car (along with a few others he was supposedly buying in the Florida area) up to Philadelphia. I deposited the check on 8/9/21 and Chase bank put a 9-day hold on it to make sure it would clear. I was actually grateful for that. I told the scammer that no car or money would be transferred until the check cleared. Nine days later, the check cleared and the money was legitimately in the bank. He had me send $8,400 to give to the \"shipper\". I sent the money to the shipper and scheduled the date for pickup. The day the car was supposed to get picked up I got an email saying the scammer's father, for whom he was purchasing the car, had died that day and could he have his money back. Fortunately I said no."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ee2b7915a7c64ef9bac19060affa78d9
encoding: FLOAT32
metadata:
{"chroma:document": "I am just tired of all the hidden fees chase has on their bank accounts just to have them open. There are many stipulations that I was not aware of. I am still waiting on a few charge backs. One that will take 75 days and another that was supposed to be 5 business days but now seems to have extended further than what they told me. I hate dealing with all these issues, it like a bad marriage I cant get out of."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 67675c8c759e4c619add7f0664a9d59f
encoding: FLOAT32
metadata:
{"chroma:document": "Chase bank is a bunch of rip off artists. I had a charge refunded and they are telling me that I won't get it back for 3 to 5 days even though they told me that they had already received it. Why 3 to 5 days. Is that so the management can do a circle jerk with it before they give it back?! With today's technology I can send money to anyone in the world in a couple of seconds but Chase bank wants to fondle the money (and themselves probably) for 3 to 5 business days. At least with Wells Fargo you could get someone to answer the phone when you called. With Chase you're lucky to get someone to answer the phone even when their customer service center is open. They really should rethink using the word service at all. I don't think it means what they think it means."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 18b4f69a2d4044ca933315d3fd1da924
encoding: FLOAT32
metadata:
{"chroma:document": "I have spoken to many reps and supervisors at Chase and NO ONE has been helpful. They are RUDE and my claim has had no resolution they allowed a company to steal my money and they are not helping me. Eve ** the manager I just spoke to just let me know the bank can\u2019t do anything for me and their hands are tied. This is unacceptable they said they will fight for Me but they are ONLY going off of what the company that scams people. Visa is also an issue in this since they\u2019re the ones that also does not do their due diligence when customers are being scammed and robbed. And chase is telling me they can\u2019t do anything for me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ef8008474be42f5b7d33c928c0c05fa
encoding: FLOAT32
metadata:
{"chroma:document": "I was railroaded into banking with Chase back in 2008 when they bought my second mtg. on an interest only loan. They made a load of money off me. They didn't honor the original contract and kept charging me additional fees that I repeatedly spent hours and hours and hours fighting to get back. I've finally been able to refinance. Now, I had a bunch of money transferred into a Chase personal checking, and I planned to move it to a new bank. Chase refused to give me my money even though they had the money or could have written a cashier's check. The balance said that all the funds were available and Chase acknowledge that the funds were available. We're talking about 50K. I closed my accounts and they still refused to give me my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23a1343da6c74836a50cf30d706269a7
encoding: FLOAT32
metadata:
{"chroma:document": "In June of 2020 I purchased a Mac mini through the Chase Ultimate Rewards Apple Store, in June of 2021, the computer started shutting off at random, and progressed quickly to the point where it no longer worked at all. I took the computer to a local repair place where (due to Covid shipping times) I had to wait for quite a while to hear the device cannot be repaired. I was told they tried replacing the RAM and the power supply and neither worked so the machine was determined to have faulty hardware, which they admitted is unusual for Apple."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aa6ff2c0a2f445228b61b46472f83998
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an online banking acct, Chase closed it two days later because I didn\u2019t show two forms of ID but this is after I deposited my paycheck. They held my paycheck hostage almost two months and every customer service agent I called gave me a different date when my paycheck should be mailed out me. They literally held it until I threatened to sue them. Liars and thieves."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 18b5c175228449938e2bb7d6e594e4f8
encoding: FLOAT32
metadata:
{"chroma:document": "Good on fraud alerts but needs to a final \"accept\" on emails when asked \"was this you\" cause if NO is selected in error your card is cancelled immediately. Customer Service reps are foreign, can't understand a word they're saying. Then I asked for a manager needless to say She's foreign too, explains for all the foreign reps. Regardless after 5 calls my problem was not resolved and it's going to be another week before I can use my debit card again. It's already been 2 thanks to all of the incompetence."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1ecd9b7bb242450b815b18787ea04678
encoding: FLOAT32
metadata:
{"chroma:document": "They charge insufficient fund fees when they can see a deposit is pending and are unreasonable and ruthless when you question them about this practice. They have no respect for customers and no regard for long term banking with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e636d673ce0e441eaf5ba024c1dabdf2
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a consumer for 30 years. Account was hacked. I informed Chase of which involuntarily closed my account. I have no access to my Social security disability check for the last 2 months. I repeatedly inform chase I have NO money to live on, and they respond by passing the buck either to another department or Social Security Administration. Investigation of my account has been ongoing for 2 1/2 months with continuous lies from all parties at Chase. Including their executive Office. All I want to know is \"where is my money\" and how long does it take to refund my money for a 20 year Chase customer?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aa32f87bb3a34355a6177669c119f7a8
encoding: FLOAT32
metadata:
{"chroma:document": "My sister recently issued two checks to my daughter - one for her birthday and another for high school graduation. My daughter deposited these checks into her Chase savings account. Apparently my sister's signature on both checks went below the signature line and into the numeric code at the bottom of the check. My daughter's account was then closed by Chase. When my wife called customer service on behalf of my daughter, she was told that the case had been sent to the Chase Fraud department...because of an errant endorsement signature.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d390baab52464253833d0e077839fb5d
encoding: FLOAT32
metadata:
{"chroma:document": "Chase is the worst financial institution to bank with. Roughly 4 months ago I open a checking's account on line with literally no problem. I was not asked to come into a branch to verify any personal information, show I.D. Nothing. In a matter of days I received my debit card. Fast forward to literally just this past friday august 6th, 2021 I decided to open a saving accounts. I proceeded to open the savings account the same exact way I open the checkings account which was online. Shortly after I opened the savings account I immediately transfer $300.00 from the already existing checkings into the savings, within hours the savings account was flagged as fraud and I received a message stating I had to call customers service because Chase restricted the savings account and my $300.00 which I transfer was no longer available to me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9ffc48d30b3f41cd840b322ca52f3a48
encoding: FLOAT32
metadata:
{"chroma:document": "Please please PLEASE!!! If you're in a need of a bank account DO NOT SET IT UP WITH CHASE. They dont care about their customers and never answer or try to help you whatsoever. PLEASE do not be mesmerized by all the other reviews. Do yourself a favor and spare the headache and choose whatever other bank company there is besides this one!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 340515ded56f4005a7de6c0f9e112c64
encoding: FLOAT32
metadata:
{"chroma:document": "I recently had an awful experience with Chase Bank. I had one of their credit cards and had automatic payments set up and therefore paid on time consistently. I didn't realize that the automatic payments are set to end after a certain amount of time, and when I had two payments left, I got a message from Experian via email (not Chase) that I had a late payment and my credit scored had gone down. When I realized it was Chase, I called them and they were very condescending about the situation, telling me that I should have known the automatic payments were coming to an end (because I should have been logging in to my account all the time to make sure their automatic payments were still working)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb098ff6cc6d4e40a6905553657d9254
encoding: FLOAT32
metadata:
{"chroma:document": "If you are or were a customer with Chase please leave a review of a time that you made a deposit through the ATM and the machine did not read your deposit, tells you something went wrong, and spits out a receipt to you not showing you any information but a 800 number to call so you can file a claim or see what happened to your deposit. Well that happened to me on a July 6th. I made an ATM deposit to my business account in the amount of $1600 cash in hundred and twenty dollar bills. Only for this entity to go into my account without my knowledge and take $1513 without an explanation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 05c396546d45471fa86d7b144a0885b0
encoding: FLOAT32
metadata:
{"chroma:document": "The ATM at Chandler, AZ Alma School branch accepted my $900 cash deposit and returned a receipt telling me to call an 800# to make sure it went through??!! Almost 48-hours later and my money has VANISHED??? Totally unacceptable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 932ccdd3444048ee851d8f54841f0384
encoding: FLOAT32
metadata:
{"chroma:document": "I had a claim. Someone in PayPal stole money 96.99 dollar and I reported to Chase. They said they investigate but I don\u2019t believe it because I call PayPal and they said they haven\u2019t reach them plus I ask them to give me the person that said they send me something. Don\u2019t know what they send and they refuse to give me that information but they give them my money and I don\u2019t have rights to ask who stoled it if you're not going to do nothing but no success."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 33a19cd2f51d416587726a0adc49d4e5
encoding: FLOAT32
metadata:
{"chroma:document": "We reporting Chase to the police on today. Customer of theirs exchanged product after delivery, disputed payment, even with CRUSHING evidence he's fraud, Chase accepted dispute. What's wrong with you USA? Are this is country of scammers? We are dealing all over the world, but 80% of scammers are coming from USA!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 708dfbe543494410bf0c62eee4a1a914
encoding: FLOAT32
metadata:
{"chroma:document": "Chase is stealing money from my checking account. This goes on at least once or twice a week. I check my bank balance daily, and I have the same numbers they do. Is anyone else having this problem? They steal up to around $182 from my checking account. They won't give it back to me because no matter how much I complain to them, they say they aren't stealing from me. This especially happens when I am waiting for a transaction or two to come through. These guys are thieves! Don't bank with them! I have no choice because I filed Chapter 13 bankruptcy three years ago. I can't bank anywhere else right now. I have one more year until my bankruptcy is paid off."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2756f9bbf6084e92b7f5a108df526aae
encoding: FLOAT32
metadata:
{"chroma:document": "The process started on a good note. The home lending advisor told us all of the good things that we wanted to hear with our mortgage and what our estimated costs will be. I was unemployed at the time (in May) so my wife and I added my father to our loan to help cover my missing income. We told them that he was recently retired as of late 2020 and they said it was fine and that his dividend/capital gains income will count. Turns out that was not the case and we only learned this about 3 weeks later because our first client care specialist disappeared and we had no contact for 3 weeks. We even called the original lender with no response. (We are now only 2 weeks out from the original closing date.)"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 52950e7ecaa848d78dcd57e9ffd13ef8
encoding: FLOAT32
metadata:
{"chroma:document": "I had the worse experience with this bank. I was given the hardest time cashing a check from my deceased parent. I went to several branches and made countless phone calls to to have my issue resolved. I was told different thing by multiple individuals in how to resolve the issue, finally someone assisted with completing my request 3 months after my parent\u2019s death. Then once the check was cleared I was billed additional a fees and the company refused to reverse the charges. I have been with Chase over 10 year and after this experience I plan to close all of the accounts that me and my wife has. DO NOT BANK WITH THIS COMPANY!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3aa8e9aff9104d41be46f23e41bbdd4d
encoding: FLOAT32
metadata:
{"chroma:document": "I wish there is a negative score available in terms of rating, CHASE Retail Bank Division is there to trouble the customer, not to help the customers in banking services. I will look forward to close all my accounts with CHASE soon. I'm very disappointed with my recent transactions and check deposit service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cef680eb5bdd4dcb9d4060d9d166c284
encoding: FLOAT32
metadata:
{"chroma:document": "I signed up for Chase after years of constant issues with Wells Fargo. I absolutely hate Chase's app or online platform. It rarely ever works properly if at all. Most of the time you get an error msg saying try again later. Right now I was trying to use the Turn your card off option and it gave me an error with all 5 attempts so I'd like to know when I report fraudulent charges bc I was unable to turn my card off, how well Chase will do to remedy the situation. It's just not user friendly or convenient at all. They really need to get their web services up to par or I may be leaving to go to another bank where I have less frustration and where I feel my money is safe."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 51d75634db2d4d35a6e35a81063945a4
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metadata:
{"chroma:document": "The absolute worst customer service I have experienced in years. Chase locked my account after I attempted to complete a Zelle transaction, citing \"suspicious activity\" and advised me to call 877-691-8086 to resolve the problem. I was placed on hold for 40 minutes waiting on a customer service representative. The representative spoke poor English and would not listen to the problem. After 5 minutes of babbling I was transferred to an automated system to provide additional security information (beyond what had already been provided to the representative). The automated system glitched and I was returned to the representative who then told me the only solution was to hang up, be placed on hold again for an unknown period of time and go through the exact same process again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cf07f9b8327b43cbaad21a3724354e25
encoding: FLOAT32
metadata:
{"chroma:document": "I was on hold almost 2 hours. Representative didn't seem to know her job, kept asking me the same questions over and over and my problem wasn't solved. My husband whose been with Chase 40 years, we're leaving."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0617351ac54b41a2ae42f0b82ebdb6c0
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metadata:
{"chroma:document": "I truly believe that Chase is absolutely the worst of the worst. Chase\u2019s so-called customer service is abominable (it should be called customer disservice) and its handling of its depositors\u2019 money is extremely incompetent and sloppy, which is being generous. It is my personal opinion that I have reason to at least question Chase\u2019s solvency and Chase\u2019s ability to meet its obligations to its customers. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9c11a167113d4f8799094fa7f78bfb15
encoding: FLOAT32
metadata:
{"chroma:document": "Waiting for a representative for more than 1 hour for the 3rd time today and every time they answer they hang up. This is customer service from Chase the biggest liars in the world. The biggest fees in the country and service ZERO."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f41a711b6fdf4538818c1ee75e630060
encoding: FLOAT32
metadata:
{"chroma:document": "Worst service ever. They lost my initial loan application on a fax machine where they provided a cover sheet as to where to fax it. They provide outdated electronic documents that they then say they can't change. Numerous phone calls and emails went ignored. Wrote everything up and submitted to their \"Executive Office\". While I did receive a few phone calls from them they were not willing to compensate me for the numerous issues I faced during the home loan process."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c02b5c6200040229ec418cb1016cb78
encoding: FLOAT32
metadata:
{"chroma:document": "2 weeks ago I deposited $1,200 in my account top of what I already had. Few week later go to use card and it's declined. Go on my app and see I have $13 dollars and overdraft. Omg seriously and not seeing where the money went. So pissed. STOP USING MY MONEY CHASE FOR YOUR OWN INVESTMENT ..I'M GETTING TO THE BOTTOM OF THIS SOON AND TAKING MY MONEY TO security state bank where they don't loan my money without my consent!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 92ca80b90bed4fa69c7f8fb28194c903
encoding: FLOAT32
metadata:
{"chroma:document": "Chase has made banking easy with many branches, some open even on Saturday. Their app is easy to use, especially depositing paper checks, and transfers between accounts. Negative issues are that recently they have put more restrictions on waiving the bank charges."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ebc20c951b4d4435836f7ded53fa6d13
encoding: FLOAT32
metadata:
{"chroma:document": "Whether online or in person they look out for me and my money. They tell me of new things that are available and think that I may be interested in. The ATM area is always clean and Drive-up window is always a breeze to get in and out of fast."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae36cf60de1f4aee82617510701b8d4c
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metadata:
{"chroma:document": "My husband and I are being about 20 years customers of Chase Bank. It was very good experience at the beginning. Now it is all getting worse. First of all when my husband lost job in air space field due to Covid19 and start receiving unemployment Chase bank start charging fee $25 a month because it is not a deposit. OK... Now after being a customers so many years (we had Chase mortgage for 7 years, many savings and checking accounts and credits) we realized that my husband's name is missing from the accounts and made appointment on Windmill location on South of Las Vegas boulevard to meet Lindsay **, so we can fix this problem. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 903d459b4b934768a562e2f9377c5dae
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metadata:
{"chroma:document": "I opened a Chase Business account and was told I'd get my online sign-on information within 3 business days. It never came but 5 days later I got an email from Chase saying my account was compromised. I called and was told it was phishing and they immediately closed my account and told me to go to their bank and open another - which I did. Did they sell my information that I opened an account? I've never had a Chase account in my life! I'm waiting for my online sign in information and get a phishing email instead? Then I'm trying to establish a link with a provider by sending a small wire transfer. The wire transfer goes thru fine but about 5 days later I set up a second transfer to this provider, trying to get my account established, and Chase flags it as fraud and cancels it without even attempting to call me. It took me 3 days to clear it up and get it sent out."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 10b5e6e01efd4e6783f63a0be9113286
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metadata:
{"chroma:document": "Chase security denies transactions with out rhyme or reason. A Zelle transaction for my cleaning lady was cancelled as suspicious by fraud department. When I called to ask what triggered the fraud alert they could not tell me. What good is having a money transfer service if you cannot guarantee the money will be paid out."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d1b222b4db7a4893813b2b597cf30962
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{"chroma:document": "I used the Chase phone app to deposit a reimbursement check from the company I work for. Chase app verified it. Less than a week later they removed that money and charged me $12 fee for a returned item. I called their help line, lady said only way to deposit check was to go to bank and she could NOT refund me the $12 but the bank would. I took time out of work to drive to the bank. They did indeed accept the check, however the teller, the next guy and the next guy's boss said they could not authorized the $12 check. However it was their mistake. They have lost a good customer. This is unacceptable, the fee was outrageous, if the check was not acceptable the phone app should not have accepted it. They did not apologize, they did not try to make amends."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f437b318be14f8e9b410212c555ce68
encoding: FLOAT32
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{"chroma:document": "I had to pull from savings a few times after a recent layoff, and didn't know there was a limit. I'd gotten 3 withdrawal limit fees before I even realized, and customer service couldn't reverse the charges. It's not the first time I've felt taken advantage of for not having enough money with Chase, or trying to interact with it. I appreciate the convenience of the company and especially the mobile app but if they're going to keep taking advantage of me when I'm down, I'm not sure how my money isn't safer just stuffed in a mattress."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aa841e53c48d4e2abcbf8583515f2c38
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Bank is the worst. Instead of them changing for the better they have made things worst. Have to wait for replacement card in the mail. Can only change pin through the mail or go into branch. If you looking for a Bank don't choose chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5e5657481b6c467eaa388876fe645647
encoding: FLOAT32
metadata:
{"chroma:document": "Updated on 06/23/2021: WORST BANK EVER! BEWARE! If closing your account make sure you clean it out first. They have had my money since May 12th when I closed account. They insist on PAPER check and SNAIL MAIL to return my money to me. June 23rd and still no check and I have asked for help several times. This is the same company that begs me to go paperless every day and wants me to use their online or automated systems. HYPOCRISY when it comes to them returning your cash. So archaic and outdated policies and processes. RUN!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7375b0fc234e451cb96184c5e2302f00
encoding: FLOAT32
metadata:
{"chroma:document": "Online banking with Chase was smooth sailing until I tried international wire transfer. The first one was on March 26, 2021 and it never reached the recipient. May 7, 2021 I contacted Chase to trace the payment and recall it but that is a long, slow process even though the auto reply stated I would hear from them in 24 to 48 hours. Then May 5, 2021 I sent another international wire transfer to a different bank and recipient. Chase stated it would arrive by May 14, 2021. Well, as of today, March 21, 2021 the recipient has not received the funds. In my opinion the problem lies with Chase and not the two different recipients or the two different banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a7b1ba103fc49e2ab5201cd5e7f29cf
encoding: FLOAT32
metadata:
{"chroma:document": "I love my bank. I just wish there were more. Where I live there is my 2 and they are too far apart.. I started to online bank and love it. Taking photos of a checks is the are the best. The fees are decent."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 13309ddb86e54143bfddb049bde60c1b
encoding: FLOAT32
metadata:
{"chroma:document": "Lost over $1,000 do to theft & Chase got it back!! Someone took $1,000 through Zell out of my Chase account without my permission & I could not pay my rent or anything as this was my monthly money from Social Security & Chase helped me recover my money!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 33b5fe5d80ce4b40b2ce26872bd56d47
encoding: FLOAT32
metadata:
{"chroma:document": "These Bastards closed my account for NO Reason at all! Now My Direct Deposit Is Messed Up! I would NEVER Recommend Chase Whatsoever! When I found out that my account was canceled I was super mad, and super mad now! I Will NEVER BANK With you Losers EVER AGAIN! And IF Any Money is Owed On Any Open Disputes NOT MY PROB!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ded03ad636d04d98ba2581eb30ed8328
encoding: FLOAT32
metadata:
{"chroma:document": "This Bank goes above and beyond to follow up on fraudulent charges assessed against the account. They guarantee the outcome to be positive and this reflects in their leadership, mission, vision and values. Current fraudulent charges are immediately canceled and forward looking charges credited. New charge cards are immediately sent and life back to normal is quickly obtained."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aaf0a402f12a4bb584413e0a9a9a795c
encoding: FLOAT32
metadata:
{"chroma:document": "I had an account with Chase for over 4 years. Had no issues. On April 20th 2021 JPMorgan Chase bank froze my accounts, and closed my accounts because I received a loan. They sent my loan back, froze my accounts without notice and refuse to give me back my personal funds. Claiming I need to prove that I have a legit business before I can receive my personal funds. Here\u2019s my question, why should anyone have to prove to a bank that they have a legit business to get there personal funds back? In their contract it says THAT THEY CAN HOLD PERSONAL FUNDS FOR ONLY 10 days. We're way past 10 days. So where is my personal funds? There appears to be a pattern with this bank. Chase is using this maneuver to use consumers funds without paying interest. DO THE MATH. They are known for freezing accounts. It\u2019s All over YouTube and Reddit. STAY AWAY FROM CHASE!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e4c40ee9d1d44cd788fa882a4b29b0c0
encoding: FLOAT32
metadata:
{"chroma:document": "Everyone was extremely nice and welcoming when I transferred my accounts from WF. There is/was a very large sum of money taken from my cc from an unscrupulous contractor. I disputed it and the dispute dept decided to close my case and send it to the fraud dept. A person in fraud said it sounded like someone in dispute didn't want to do their job. She closed the fraud case and sent it back to dispute. Dispute then told me my notes were unorganized (it was in timeline). They would not accept pictures because they said I could photoshop them (even though there are hundreds). They would not accept text messages from either the contractor or the subcontractor because they said I could have had a friend send me (all!) the texts (even with them showing the contractors' and sub-contractors' phone numbers). They wouldn't even accept documentation from the Better Business Bureau showing the contractor had his rating revoked."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b2887d5069d140bd91ae7434660229e5
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Chase more likely over two years. They were a good back until my funds from the loan came into my account and now they put my account on restriction. No BANK SHOULD NOT HAVE THE AUTHORITY OVER YOUR ACCOUNT WITH YOUR FUNDS COMING IN, I hate and regret I went with them and that this is very unacceptable and they are the worst bank I ever been with. I repeat I hope you guys make better choices. I\u2019m strictly heading towards the credit union. With no monthly charges. Thank you but no thank you chase. Go To Hell!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a7b793de27e84799bd44a551fbd1e041
encoding: FLOAT32
metadata:
{"chroma:document": "Though I have complied with all paperwork needed for my business checking account, I found that my account was restricted erroneously. I have not been able to access my funds since April 29th and the bank is having issues with fixing the error. I don't know when I can retrieve my funds and it is extremely uncomfortable to know that I cannot access my hard earned money because Chase has a communication lapse in their system. This is unacceptable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e7fbae2c1154e178ffa51e924a9191f
encoding: FLOAT32
metadata:
{"chroma:document": "We were depositing one dollar bills on the ATM machine when it got stuck (didn\u2019t work anymore) and didn\u2019t give as received from the deposit, so owe mistake was not to have counted the money before putting the dollar bills in the machine, the ATM gave us a paper with a number to call but nobody answered, we went in to the bank and told them about it and we got a credit for 100 dollars until the money could be count it in the ATM but it after 2 months it never happened. So Chase kept around 50 dollars from that transaction so I will never deposit money in those machines."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b4846a56b9d24092bfc7b2e41a201272
encoding: FLOAT32
metadata:
{"chroma:document": "WASTE Bank is what I am renaming this bank. 1. Luana ** didn't pay enough attention to my business when I put a sample transaction right in front of her eyes. This resulted in her initially telling me that I could NOT open a business checking account. 2. Ms. ** advised me to phone 800# 2 days after opening account to have initial deposit made available. After more than 30 minutes on phone, \"specialist\" told me he didn't know how to verify a check from U.S. Bank. 3. Chase has $300 bonus offers all over internet for opening a business checking account. When I asked Ms. ** why I am not getting this bonus, NO RESPONSE FROM LUANA **. BOTTOM LINE: If I ran my business like Chase, I'd be out of business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e2ec4b8ee0204ba0b4cc0028d605bc8c
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Chase about the past year and a half and for the most part I have been very happy banking with them. I have been on FMLA since December 2020 due to a car accident. I have not been earning any income and unfortunately my account was over drafted $1991.00 (I know that's a lot) as of 03/15/2021. I knew I was going to receive the stimulus payment and had planned accordingly that the stimulus would cover the overdraft and I would have some funds left over. I received the stimulus on 03/17/2021 and when checking my account I had a little over $800 left. On 03/21/2021 I logged back into my account and noticed that my account jumped up to over $2500??. Now I probably should have called Chase right away to see why my account increased, but I was behind on my bills and needed to play catch up and I am still raising a child at home."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e7806a6dbbc44f1aa74fbaf48a55c69a
encoding: FLOAT32
metadata:
{"chroma:document": "I have a 6 year car loan with Chase Bank. I have paid 4 years of on time payments - no late payment. I was laid off my job, through no fault of my own. My car payment is $535 and I knew it would eat up my savings pretty quickly. I decided to see if Chase would decrease my payment temporarily or maybe let me miss a payment without effecting my credit rating. I would understand if the loan added on the difference at the end. I was not asking them to decrease the amount owed, just how much I pay right now. I was being proactive to make sure all my bills are paid. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b2b4de21ae804f9683dcb7bf7fecbba8
encoding: FLOAT32
metadata:
{"chroma:document": "Recently I became homeless and had to move back into my parents' house. During this time I attempted to open a Chase bank account online. At this time I also took a substantial withdrawal from my 401k account to look for a new place to stay as I had to leave everything behind so I am starting over. A day after opening the account I received a Welcome email from Chase bank stating \"be sure to fund your account within 14 days or the account will be closed.\" With that I set up direct deposit with my job and the day after went to deposit the 401k withdrawal."}


