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I received notification from a credit bureau company that my Comenity/Kay Jewelers account had been closed. This closure was not by any action I had taken. Upon calling the Customer Support (less) for Kay Jewelers, I was informed that due to the Patriot Act, they needed my physical home address on the account. They sent requests for this information that went unanswered. I have a PO Box for security reasons. There was no request, that I received and do not believe that the Post Office would withhold any mail. As indicated, I spoke with Customer Support (less) and requested to speak with a supervisor. Since the account was closed "permanently", there was nothing they could do. 


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I have been with Comenity Bank for three years and have three cards with them. I have a Meijer Card, Victoria Secret and The Buckle card. Over the three years, I have had my credit limit raised on each account and have a high credit limit. I have always been on time with my payments. Recently, Comenity Bank LOWERED my credit limit from $1500.00 to $300.00 after a payment of $1400.00 was made on my account. My Meijer and Buckle credit limits remain at $1450 and $1300. This is completely unfair as I feel they just took my money and I do not get any of that as my available credit. Instead they lower me down to a limit a brand new customer would receive upon opening an account.


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I had a promotional balance on my Overstock account, in addition I also had a revolving balance due. I paid my monthly minimum, plus the total amount of the new revolving balance plus 120.00+ on top of that. I had two payments/months left on the promotional balance, yet they credited the entire payment to the promotional balances, left the revolving balance and charged a finance charge. I was told that because of the length of time I was on the phone with customer service they would credit the finance charge, not that it was being credited because they misapplied the payments...


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I had store promotion deal for 18 months of no interest charged. The bank provider was Comenity bank. The bank statement is misleading and not showing the payment amount to make up the balance at the end of 18 months. The only 3d page of the statement shows the accrued interest because usually people don't even check it. I strongly suggest to stay away from this bank as it charges 29% interest rate, highest in bank industry. SHOWS NO EFFORT OF PROTECTING THE CLIENT TO AVOID HIGH INTEREST CHARGES. One way or another it will get to this situation. The purpose is to rip you off with the highest rate. I am looking for people caught in the same situation to start legal proceeds against this bank. Not enough that we paid big buck for furniture, we are rip off on the interest rate! In 2014 this bank lost lawsuit for misleading fees situations and paid people back. If anybody are interested to join me please, reply.


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Comenity close my account for no reason in Sept 2018. I have been a customer for 17 years and always paid more than the min. balance before the due date. This is ruining my excellent credit. When I called they could not explain why and said they couldn't do anything about it. Something about being computer generated.


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My account closed 9-7-18 for no reason yet, and when I called no answers. I checked my FICO and it’s 800+ Excellent on everything and zero late payments ever. I will never apply for Comentity Bank card or store card again because when an account closes like this it puts a ding on good/excellent credit. Also, stores have a history of changing the banks on their store cards and closings accounts only to send new credit card with a different bank which again dings credit. No amount of savings at the register is worth that. Comentity was a pain to deal with all along.


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After being a Children's Place cardholder for over 5 years, I found out today that they closed my account on 9/7/18 because they somehow didn't have my physical address in their system - only my mailing address. Funny how they had it on my NY&Co card though. I found out my account was closed by going to Credit Karma, but I do not understand why they'd do this after I just purchased some items from them for my son on 9/3/18. I called them at 866-544-1471 & Angie told me that I would have to REAPPLY for a new CP account because they could not reopen it. I asked for her supervisor, and she transferred me to the very rude and unprofessional, Andrea. She kept telling me "I am not too for sure" about each question I asked her and then she got an attitude when that response could not pacify me. 


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I have the Wayfair and Ulta credit cards. I was late paying for a month and they reduced my credit limit to 0 for both cards, and gave no explanation as to why, no heads up, nothing. They won't let me place payments online, only over the phone and I have had rude and nasty customer service people every time I have had to call. I am extremely disappointed. This is how I've been treated because I have paid on time 90% of the time only to be undercut by this bank after 1 screw up.


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Watch out --- read their "promo" carefully, read between the lines, read in the margins, read every line you see because they'll get you with a gigantic (and I mean gigantic interest if you happen not to pay off their HealthiPlan loan or line of credit within 12 months. I just got slapped with $1,500 interest. When I called and offered to pay off everything immediately, they of course wouldn't budge. The penalty is horrendous for not understanding what is built into their contract. It feels like it's a plan based on certain traps. Try to finance your health needs in some other way.


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I paid off balance and closed my account with HSN over a year ago. Starting May 2018 Comenity Bank started billing me late charge fees on a closed account. I had refused to pay. June 2018 they continued to bill me on a closed account. I called and spoke with supervisor who agreed to waive all but $16.27. I obliged this amount to get rid of the harassing calls and emails. To my surprise they started billing me again in August 2018 for late charges on the $16.27 I paid to settle this dispute. They are now affecting the downfall of my credit. I contacted BBB, but they can't get this crooked company to budge. This kind of scam should be enough to shut this company down.


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Opened an account through Wayfair purchase. Made 3 payments which were mysteriously "declined" resulting in whopping late fees!!! No notice at all. Paid off my act 45 days ago and just opened new bill. Payment mysteriously declined again... new balance $125??? This balance is never going to get paid off no matter how many times I pay it. I fear it will continue to increase. HELP!!! CLASS ACTION LAWSUIT POSSIBLE.


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Don't charge anything on any credit cards connected to Comenity. Check your card and your bill to see if they are connected to Comenity. You will ultimately lose the great savings that you get when you charge. They have a tricky billing system.


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This company has extremely rude customer service. I just had a call where the woman was extremely hostile about my payments. She did not give her name at the beginning of the call. This is the second time I have had uncivil calls with this company. Earlier this year while I was undergoing tests at Mayo Clinic this company called repeatedly. After I told them it was not a good time, they refused to end the call until I set up a payment. I was in the clinics and they would not relent. Once I have paid this card I will never again open an account with this bank.


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I received a call from a 1-800 number asking me to contact them back. I called the number back and the person who answered asked me for my phone number. I said, "What is this regarding?" and she said, "I can't explain until I get your phone number but I can tell you that Comenity is a retail card company." I gave her my number. She then asked for my name. I gave my name. She then asked for the last 4 of my SS# and my address.


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I thought I was going crazy with these cards until I came to this site and saw the same horror stories that I had experienced. I had...key word...had a credit score of 700. Applied for and received a Victorias Secret, Lowe's, and Walmart Credit Card with Comenity,(trying to build my credit). Used each card, below the limits provided and paid the bills on time, in full. 


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WARNING. STAY AWAY from Total Rewards Caesars Credit Card Program! This company kidding you many times… again and again… They send you advertising. You have to activate them on the internet. If you spend more money with this Credit Card, you receive more points (3 times more points). After this promotion is the answer, the points will be credited soon. After couple weeks the final answer: You have not clicked the link. You missed the action. Zero Customer service. Result: I spend about $15,000 in two month with this card only and I lost about $300 on rewards. My result: I will not use this card anymore. M-Life has better offers and works serious.


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So I have a credit card with one of their companies and suddenly I get a phone call from them saying I'm overdue on another credit card for another of their companies that I never signed up for. They say they have reported me to the credit bureaus for non-payment of items I never ordered from a credit card account I never opened. I believe it's an inside job, someone from Comenity took my info and opened the account. Trying to get to the bottom of it, they treated me like I was some sort of criminal. Don't go near them, terrible people.


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I am so upset about this. I have tried to have this card reinstated as it is the longest running credit card I had. The individual at the bank was an absolute **. He would not listen to me and kept saying "Is there anything else I can do for you today..." No jerk... you have cancelled my card I have had since 2013 for no apparent reason. I made several attempts to make a purchase over the last 2 months but there was always something wrong with the website or they were going to mail me a new card (which I did) however, between them mailing me a new card and me receiving and using it (2 weeks), they cancelled my card for "non activity." Granted I had not used the card in 18 mo but I had made several attempts to do so and the problem was on their end... not mine. Now they have closed the card thus reducing the length of credit on my report and subsequently lowering my score. NOT HAPPY!!!


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I would encourage anyone to not ever use Comenity Bank to get a credit card. They reduce your credit limit when they feel like it without cause. Then they close your accounts without cause. I had never been late on a payment, always paid more than more than the minimum payment and they reduced the credit limits on all three of my store credit cards I had with them after I had paid them off. The one card I had kept open with them, with a zero balance, 2 months after I had closed the other 3 accounts they close this account. AGAIN, I HAD NEVER BEEN LATE, PAID MORE THAN THE MINIMUM PAYMENT AND PAID THIS CARD OFF AND HAD A ZERO BALANCE! I will never shop at any of these stores again nor will I ever get a card with Comenity Bank ever again. They are horrible!


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I have a Bj's MasterCard thru Comenity Bank and today I went shopping for clothes for my wife's upcoming trip. She got hundreds of dollars worth of clothes and we went to check out and our card was declined... Lucky I had debit card which I used. I called Comenity Bank and asked why my card was declined. They said it was declined because they were in the process of adjusting the account for a payment I just made online earlier. I try another store a 1/2 hour later and still was declined.


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I receive one bill from Comenity bank for Forever 21. They was charged my late fee twice. I called. They only removed $17 for late fees. I was then given the total outstanding bill. I paid the bill in full that date. Today, I received a bill with double late fees. A total of $43 was added to the bill. I called them. The person who answered my call was rude. I asked to speak to her supervisor. And asked for her badge number because I was getting nowhere with her. She told me she does not have to give me that information. So I asked her to transfer me to someone that could. She hung up.


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Has an account with Pottery Barn and Wayfair. I missed a payment by 7 days, and they reduced my available credit to zero and cancelled my account and card. I had made correct payments and most were early payments. There was no reason to reduce everything. They had just increased my limit within the last 2 weeks prior to this. Bad business. Won’t be using them again.


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I have lost my main source of income and fallen behind on my credit card payments. After missing 2 payments, Comenity Bank closed all of my accounts with them. I first learned of the closings from the credit bureaus. Two weeks later I got letters in the mail from Comenity Bank informing me of the closures. One of my accounts have fallen 3 payments behind. I am receiving no less than 8 robocalls per day. I decided to answer one of the calls to speak with someone and explain my situation. I was transferred to my account manager who was very rude and disrespectful using threatening, accusatory, and abusive language.


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I had a card with NY & Co since 2017. Made purchases and paid the balances off. They stated they periodically review credit scores and make adjustments to credit limit as needed. On May 8th they reviewed my credit and did nothing to my credit limit. On 4 July, I made a $172.00 purchase, on 12 July I called customer services and paid $100 towards my balance. My remaining balance is $72. My balance was zero for the entire year and as you can see I make payments well before the due date. 


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This is the worst credit card bank you can ever have. The Bank will get back any offer made by opening and purchasing with the sponsor on your first purchase. My first bad experience was with Ikea Card, I opened and used the credit card on same day (condition for the offered credit bonus); after purchase made they closed my monthly statement NEXT Day. My second experience was with Wayfair Card. My online scheduled payment did not go through, I wasn’t informed by any means and they charged a return payment fee for the exact amount offered to open/use their credit card. 


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I wish I had known about this company before opening an account through Carson's/Younkers. I was told of all the great benefits I would receive so I signed up knowing I was going to pay off the balance immediately. Carson's then went bankrupt and all benefits were canceled. I tried to pay off the balance through ACH. I thought everything was paid. I was shocked when I received another bill with fees of course. I went online and re-entered my bank info for the ACH. I checked a few times and the account showed paid. I received a letter in the mail advising me that my payment was returned (it never made it to my bank because Comenity cannot set up an ACH payment correctly). 


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I agree with the many reviews here that say that this company will do ANYTHING to charge additional fees. I paid my bill IN FULL and it reflected a zero balance. Three months later I began getting repeated calls from them for collecting $80+ past due on the account and I at first thought that it was a crank call or a scam and went online to see what was reflected in my account. I could only see the current month so I called and was told that when I had paid in full, I had done so two days after the payment was due, and therefore even though I had seen a zero balance, they had later charged a $35 late fee. 


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OK-A few months back, I was having trouble financially so I was late with my payment. The CSR at Comenity for Trek Bikes told me to just skip and pay next month, so I did. She said it was "no big deal" and just pay next month and that it would not affect my APR, etc. I asked her if she was sure, and she said it was fine. I took this to heart, and didn't pay. I got a collections call, which really made me angry so angry that I could not even deal with them on that day, so I called a few days later and talked with a csr who informed me that I was going to be charged a fee for being late, however I could avoid the fee if I paid on my account to make it current that day. I told her that I had to call my bank to make sure I could afford to pay the extra added expense. She told me that I had until 11 PM EST to call, but If I did not call back, I would be charged a fee. 


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I had this account with Bealls for over 2 years and they increase my account limit. Then I used my card and my credit score goes down by 32 points and they lowered my credit limit. And then another 2 months they gave me no credit at all when I had always made my payments on time and even paid more than the monthly limit. I will never use them again and shop at any stores that uses them. This goes for Bealls and Goody's as well as Palais Royal. I will take my business to Kohl's department stores. They treat people like crap. Give them a card and then don't let them use it. INDIAN GIVERS! If you do not want to become victimized do not use this bank!! Comenity has no integrity and shows poor business matters.


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I am very disappointed by Wayfair and Comenity Bank services. They are absolutely dishonest and fake people. They provided me torn sofa initially but I agree that they easily accepted to replace it. I made purchase of 1100$ in last year September 2017 and until today, in period of 10 months when I am making all the installments, I still owe them 919$. They know how to make money by being dishonest and fooling around. Neither of them will take responsibility to help you in situation like I had. If you want to make payment, automated voice should help you otherwise you can make payment with bank only after due date which adds equal amount of late fee as of your monthly payment. And you go nowhere. I have closed my account with them. Think or quit before you made your mind!!!


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I pay my bill one month in advance. Because of the way I receive my direct deposit. My May 2018 payment fell on a date that was 2 days before their system software closes account statements cycles. Comenity applied my payment to the balance I owed and then charged me a $25.00 late fee. I called and spoke to a customer service agent and was told that their system doesn't recognize that the payment I made was for the following month's payment due because the closing of their statement cycle is the 25th of the month. 


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On 5/30/18 I found out I had a balance of $36, but it was zero before that for a bit. Due to the hustle and bustle of wedding plans, wedding guests, and all others do details that go into planning a wedding I did not remember this small charge. They emailed me and I promptly went online to pay but by accident sent it to Comenity hot topic account. It was my fault. I made an honest mistake and then forgot to resend $$ to correct Orbitz Visa account. I called them and they said they will credit me the late charge which ended up only half of the fee! They also said nothing would be due till July. Well yesterday I went to pay for balance of honeymoon and found my CC account frozen and limit was lowered to $750 from $3000. They then said the freeze couldn’t be lifted for a month. For a lousy $87 balance. 


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If I could give it zero I would. I never received my card. By the time I realized and called asking about my card I had received interest and late fee charges. My $30 purchase was now over $120. When I contacted them they offered to resend my card but would not wave the fees. Needless to say I cancelled the card and had to pay an extra 90.00 in fees on a card I never actually received. Besides this shady disregard for customers - Cards hold a very high interest rate, easy to obtain. So tempting but STAY AWAY if you are someone that carries a balance month to month.


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Recently I just received notification my Big Lots credit card as well as my Modell's credit card has had the credit limits decreased. When I called them they told me I would receive a letter in the mail and it said that my limit was decreased based on my credit score dropping significantly to 589 on May 18th of this year. I in order to see if it was the truth I check my credit score but my other credit cards and they were absolutely wrong. I do not understand where they got this incorrect information when I was just approved credit card by Chase Bank. I checked my credit score on multiple places and my score was not even where they said it was. It was much much higher now. They want me to prove it and write them a letter. They say I cannot speak with anyone at risk management at Comenity. I am gathering the information and sending what they asked.


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This place is a joke. I have several cards with them. I have NEVER missed a payment, they kept raising my limit, only to drop it stating my utilization was too high. So lowering my credit limit will help that how??? It will hurt my credit. No one there will help or explain. Now I get letters that the cards that have zero balance are being canceled??? This place is shady and I plan to fight this.


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I had a payment due for April that I paid on 4/19/2018. The May's payment (all payments are the same amount each month) I made another payment on 5/4/2018 for May statement. They put both payments in under April's billing statement and cut off my credit and doubled my payment saying I did not pay for May's bills. We have had words and email and nothing was settled. I am on disability and cannot afford extra payments which they expect $231 due in 5 days. NEVER DO BUSINESS WITH THE COMPANY.


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If you don't have a card with this bank. Never get one. They play gamble with your credit. If your score drops for whatever reason, they drop the available credit on your accounts thus damaging your credit even further. I have had about 5 of their cards for over a year and it is a gamble. They drop the limit on your cards especially the ones that you are using to make it seem as if you have 100% or overutilization and the cards that you're not using, they close them so that they can damage your credit even further. 


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I received an email this morning for the first time EVER telling me my statement was ready to be viewed. I was confused because I haven't used this card since April (which was the first time in about a year that I used it). I checked my account and saw that I had paid my bill in FULL in May (or so I thought). Apparently I was charged a late fee but it wasn't yet added to my account. So, I now have TWO late fees to my account, that I was not made aware of until TODAY. The representative told me I have been mailed and emailed three statements since April. I have not received anything except for the May billing statement that I used to make my payment and the email this morning. I will be canceling my card, because I am not going to continue paying late fees for something I don't even use. I will NOT recommend this bank to anyone.


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Have had a credit card with Total Rewards for about 5 years. Comenity Bank is the bank in which the payments go to for said credit card. I take pride in making my payments on time and having an 800+ credit score, or I did. On May 1st I made an electronic payment to Comenity for my cc bill, which was due on the 3rd. Checked my checking account, saw that the payment was made. Checked my cc online statement to see what my balance had come down to and noticed that it still said that there was a payment due. Called Comenity and they said they never received my payment. Called my bank and told them, they said they would look into it. The following day I received 3 emails from my bank, the 1st was to tell me they closed the investigation, the 2nd stated that Comenity returned my payment and the 3rd was to tell me that the payment would be redeposited into my checking account.


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I have a few store accounts with Comenity. Most of them are at a zero balance. I have had a rough patch the last few months with some personal problems that caused my credit to decrease. I never went over my limit nor did I miss a payment with any of my cards in the year or two that I have had them. Yet, somehow (they say because they check my credit every 30 days and they do this because they need to protect their investment) my credit limits were decreased from 650 to 250 and 250-100. Now, cards that were less than 1/4 used are maxed out and my credit dipped even more! They told me it would continue to do so until they feel that I have become creditworthy again. My problem here is I never missed a payment with them. Not one. 


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I have a CC with Torrid and I have always paid on time until this month. All of a sudden I go to purchase online and it says they lowered my CC to $100.00!!! Why even bother and for what? This is crazy and a disgrace. You best believe I will cancel my card now, they don't deserve my business.


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I opened a Home and Garden Showplace Discover card through Alsip Nursery when I bought my patio furniture being told there was 6 months interest free if paid in full. Well I sent a big chunk of money the first month (9/2017). It was sent by e-check through my bank. I sent a payment in 10/2017 that went by electronic debit and I have proof that it cleared my account and was sent to my account number with the company. They are claiming they never received it. However they received my 11/17, 12/17 and two payments in January. It has been over 8 months now of me disputing and sending proof of the funds making it to them. They keep telling me they never received the money and that I would have to send a copy of the check to prove it. Well it went electronically and I provided the electronically transmittal form that shows all of the transaction details and everything and they still continue to deny my dispute. 


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Comenity Card for Victoria’s Secret - My credit limit was decreased to 200 with no notice or reason provided. I called customer service, the rep was confused as he could see I had no missed payments which is typically what makes them decrease your credit limit. I was told I should receive a letter in the mail, I checked the mail while on hold and found a letter from them which states my credit limit will remain at 370. I asked the rep how are they showing a credit limit lower that’s in the letter they themselves told me to watch out for. I was told I have to write and mail a letter, no one there can answer that. Right because writing and mailing a letter and having to wait to receive a response is so convenient while they just dumped your credit score. So frustrating, will be reporting to the BBB.


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Earlier this year, I hit a financial rough spot and could not pay my creditors for a few months. I expected the collection calls that came in multiple times a day. When I was ready to get my feet back under me, I tried to make arrangements through the Website since I'm hard of hearing, but my needs were ignored and I was given a phone number to call. When I called Comenity's inappropriately named Customer Care, I was told I would need to pay an amount that would be impossible for me to manage to get me up to date. Really, if I had that kind of money lying around, I wouldn't have fallen behind in my bills. 


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I have had two cards from two different retailers from this bank. In late 2017 I paid off one of them only to receive a statement two months later with a mysterious fee plus a late fee since that other fee hadn't been paid. I called explained the issue immediately I was told it was an error and they would get it corrected. It took two months and two more phone calls to get it cleared up. I am still waiting for the letter stating the account is paid in full. In Jan 2018 I called in to verify the balance of the second account to pay it in full, I specifically asked if there were any fees and was told no just pay the balance given. So I logged in to the website and paid the amount given which was the amount on the system, again two month later I start getting statements with late fees on them. 


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I bought some furniture from Z Gallerie in January 2018 and opened Comenity Z Gallerie credit card because of so called deferred interest 12 month promotion. I noticed that I was getting charged 26.99 % interest despite this so called promotion. I believe someone made a mistake at the time of signing up at the Z Gallerie store and didn't get me on the promotion. Despite my calls to Comenity, Z Gallerie refused to honor this so called promotion and I believe this is deceptive practice and misleading promotion. I'll never buy any furniture from Z Gallerie again.


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I have had nothing but issues with this company since I opened my account. I am the first one to admit that I’ve overused it, but they do not give payment reminder emails, do not allow auto pay, etc. When I’ve been a little late (within days) they jack up what I minimally owe from 20$ to between 60-90$. When they call you about payments, I have not been asked if I need help with debt or anything, they just resort to calling from restricted number. I mainly have forgotten payments because they will NOT REMIND YOU like most companies would. I would absolutely AVOID at all costs!!


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Earlier this year I had a balance transfer issue where the other credit card never posted the transfer. Each day I'd get a response from Comenity that would dispute the one the previous day. I'd get one email or letter saying that it was never cashed. Next day I'd be told it was cashed. I'd ask for the check and they then would say it was never cashed. 


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Last summer, I opened an account at Ann Taylor. I was told at the time that I would have no difficulties paying my account online. I repeated asked the question and, asked them to verify with the credit department as I am Canadian and do not have an account at a US bank. I was assured that I would be able to pay my account online from my Canadian bank. This is NOT the case!!! I tried to pay my account immediately in the store and was told I couldn't - as I am Canadian. This should have been my first clue that this was a bad idea. Anyway, I got home. I got my bill a while later in the mail. I mailed them a cheque. The cheque apparently did not get there before the due date so, I was charged a late fee of $31 (I believe). I didn't realize this though as my statements take a LONG time to get to me.


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I would rate this bank at zero if I could. I made a payment that Comenity-Meijer said it never received. Ok, I understand mistakes happen but... they feel they don’t make mistakes, even when you have a statement from your bank proving transfer of funds. They keep asking me for a copy of the bank check and the bank says Comenity has it because they electronically sent the transaction. My bank has nothing more they can give me and Comenity says it’s not enough. Someone has my money and from the documentation I presented and what others have said I wonder if they have ever looked at their employees... Anyone ever open a class action against them?


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This bank will never give you the phone extension or direct phone line or email address so that if you have a complaint record it as otherwise they will ensure you need to retell in detail each and every time you call trying to resolve whatever issue you may have with them. They are specially trained to drive you insane with the same EXACT MO as Zales and Signet Jewelers where you are essentially not ever EVER able to contact the same employee and even if you are tenacious as I am and manage to secure an employee number from them? Any future time one calls and requested to be connected to William employee # ** or Dianne employee # ** or Heather employee # ** or Davian who can’t remember her # you are destined to be drained and exhausted by the process 100% and with as many phone calls as I made to both Zales and Signet and Comenity Bank I can assure you they are all on the same path designed to destruct your very being. 


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Let my pain and loss keep you from same. Avoid at all costs this company. There is no auto pay and so you will get hit with 29 percent plus fees when you are one day late…with balance transfers they are not using the fed wire system of the last 25 years yet. They use the snail mail system. This means any checks lost are your responsibility and you pay the fees and interest... on money you never received, plus if you do not make your minimum payment on this money you never got... you get 29 percent for life and fees. They are in the dark ages. Avoid at all costs.


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I paid the FULL balance displayed on my online bill. Two days after I paid the POSTED FULL BALANCE Comenity Bank adds charges and since I paid my bill IN FULL I didn’t know to check my account for changes this “bank” added to my account. Comenity Bank rep called since my payment was late (it was only the bank charges due) but the rep refused to let me speak to a supervisor to seek resolve so I closed my account. My bill is now $131.00 ACCRUING FINES ONLY AND THIS IS AFTER I PAID MY POSTED BALANCE IN FULL!! 


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So I open a Hot Topic credit card account for my daughter. Initially they give me a $250 credit limit. I charge around $130 on her due to school clothes and small things like the pop figurines. I very quickly figure out just how ridiculous it is to make a payment on my card. It’s literally impossible because they don’t make it easy. You basically have to mail a check. Or try to use the app which never worked for me either. So because it’s so impossible to make a payment you have to call in. And that takes forever. So difficulty to make a payment is one major reason to stay away from this creditor. And here’s even more. After opening the account with a $250 limit they took it upon themselves to increase the limit. So since it actually helped my score a little bit I thought well ok. But then yesterday I received a letter in the mail that because my credit score had dropped a few points they were reducing the card limit to a $100 limit.


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I carry Debt Cancellation Coverage on my credit accounts to cover my balance in case of a medical emergency. I experienced a medical emergency and attempted to file a Debt Cancellation claim only to find out that Comenity Bank had cancelled my coverage with the third party vendor without notifying me. Therefore, I had no coverage when the medical event took place. Conversations with Comenity Bank customer service representatives resulted in their agents yelling at me that Comenity could not cancel the coverage and later that they had every right to cancel the coverage. Needless to say, Comenity Bank has put me in a horrible position that will have long-term negative repercussions on my credit.


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I got this card from Victoria's Secret, I schedule a payment for April 17. That payment NEVER credited to my account, even I got an email confirmed about it. My sister used it, she have no problem with it. When I use it, I can’t even pay online by a debit card! This is one of the worst credit card company I had ever use.


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I've never seen such a terrible website. I'd heard from others what a PIA it is; I should have listened. AllModern and Wayfair should be embarrassed to use this company. Getting onto the Comenity website is unusually difficult, and I've already made one payment that doesn't show as being made (although Comenity did somehow manage to keep my bank account info, which has to be entered before you can make a payment). LOUSY website. I'll be paying off this account ASAP to get away from Comenity, and it certainly changes my mind about shopping easily with AllModern or Wayfair.


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Spoke with a live person who said my balance was $386 so I paid in full over the phone and cancelled the card. Told them it was because they were bloodsuckers. Now I get a bill with a late fee and interest $45.88. These people need to be prosecuted. MY SUGGESTION... DON'T DO BUSINESS WITH ANY RETAILER THAT DEALS WITH COMENITY BANK! Contact the attorney general's office and consumer affairs!!!


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I started out with straightening my credit out with a secured Discover card. Applied for VS, got approved for $350, they increased it to $450 within 3 months. I now have a HSN with $400, Fingerhut with $600 along with a Mastercard of $1000. These have really helped me get back on track. All you have to do is pay on time. I pay way before my due date because some banks dont release funds quick enough to show a payment. But overall, nothing bad at all.


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Absolute worst business ever. Very fee driven and highly unethical practices. Customer service is rude and incompetent. WHEN (not if) you have a problem, your problem will be handled by an incompetent rude employee that obviously hates their job. Take your business elsewhere, trust me and AVOID AT ALL COSTS.


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STAY AWAY Comenity Bank, because it is the WORST financial institution ever! Stores "promise" that you will have 6 or 12 months "same as cash" if you get their store card, when nothing could be further from the truth! Either the stores haven't researched Comenity Bank enough... or they don't care! Some of the stores that are backed by them are: JTV, Big Lots, David's Bridal, Pier 1, Victoria's Secret, Ann Taylor, Meijer, Abercrombie & Fitch, Crate & Barrel, DSW, Eddie Bauer, Game Stop, Gardner-White Furniture, HSN, Lane Bryant, Marathon, NY & C, Pottery Barn, Value City, Wayfair, Zales, and many more!!! BEWARE!!! Comenity charges fees on top of fees, and no matter HOW much you pay, they will make it EXTREMELY difficult to get the account paid off! 


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Payments after 8pm are late? Ummm according to what time zone? I have no other credit card or bill that requires me to pay it by 8 p.m., this is unheard of! Don't be fooled. They do this only to charge you a late fee. What CC do you know of that doesn't allow you to set up automated monthly payments? Well the answer is only a piece of crap company who preys on people and DOESN’T WANT THEM TO PAY ON TIME so they can charge another late fee...this is their biggest income source!! I just can't wrap my head around why these companies (Ulta, Vic Secret, HSN, etc) choose the worst CC co. out there? Why would they want any affiliation with scum-of-the-earth?? Really it says a lot about them and how they truly feel about their customers...guess they just don't care. Real customer service doesn't exist with these companies. It comes down to Dollars and that's all that matters to them. 


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Purchased 2 items from Overstock for a total of $45.82 on May 16, 2017. I sent the requested payment of $38.00 on 08/25/2017 instructing payment to be made on 09/02/2017. Hurricane Harvey hit within 48 hours later. Payment did not go through, so I called and explained that I had been displaced by the hurricane which hit my city and home in Houston and would send the requested $70.82. Payment was sent and received by Comenity on 09/11/2017. Several months later I reviewed my Credit and saw that Comenity had reported the payment as being late. Other creditors such as Walmart, First Progress, Care Credit, and Fingerhut were very understanding and actually waived fees for a month after the disaster. Comenity Capital Bank may have had the legal right to report the payment as being late, but their antipathy and cold indifference to the plight of those devastated by a natural disaster is unconscionable.


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I have a card with Comenity Bank for Victoria's Secret. My account balance is $0 (I have checked several times to verify this recently) but I am getting calls at all hours of the day, every day of the week (twice Sunday morning!!!) about an "urgent matter that has been escalated". I get these vague names (Mr. **, Ms. **) and long extensions to call back about this "urgent matter". I have written down their information from these messages. Also, they don't even have the correct first name for me! It's harassment plain and simple. I am cancelling my credit card because of this and I am lodging complaints with every agency I can. They are a terrible company. Not sure if this is a scam or what, but receiving long rude voicemails is not pleasant. This company and these people should be ashamed of themselves!


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I have had a Boscov's card for about 2 years now or so. Recently I have been having problems with making payments as I have not been working. I have been making what I can afford and in communication with Comenity Bank to advise. Recently I checked my account and they just lowered my credit limit without even telling me which I never heard of. Kohl's don't do that and works with you regardless. I made my payments and have $68.00 available credit. My card was declined in the store Saturday and did not know why.


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First off I have been a loyal Comenity Bank credit card holder for 3 years. I hold several department store cards with them and all of a sudden after I pay them down or completely off they wanna lower my limits on 2 cards which I never ever heard of. How do you lower someone’s limit because of their credit score? If I'm in good standing with you why would you care what my score is? Well I closed my GameStop card and will be closing my Victoria’s Secret, Express, and Boston store cards next. This is ridiculous. I never had a problem with this bank until now. 


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I sent payment on 2 separate credit card bills - Ann Taylor MC & Loft store card. These payments were sent 12 days ago and still haven't been credited to my accounts. When I called Comenity I also discovered that someone made a typo on my SS number. I was transferred numerous times and no one will fix my SS number. I made a second payment on my accounts (one of which was paid in full with the payment I mailed) and the customer service reps were absolutely horrible to deal with. They were rude, talk over you, don't listen to anything and do not help solve the issue at all. They want me to send them a copy of my SS card and license in the mail. I got these cards with my SS number, they made a mistake and they refuse to fix it. I cancelled both cards and will never deal with this bank again.


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I've had a Torrid card for 1 1/2 years. I was a Platinum member. I checked my acct & it said no payment due. I checked it again & it said it was past due & they charged me a late fee of $38. I paid this amount. A few days later I discovered I had lost my card. I called to have new cards sent. I get an update from Credit Karma saying that the creditor closed my account. I called customer service & they told me that Comenity system automatically closed my account because I had a recent late payment & requested a new card. That's absolutely nuts. Had I known that I would've never ordered new cards. Way to drop the ball big time customer service. It's crazy that Comenity has no loyalty to their customers. I have more Comenity cards. My husband & I will not be supporting them & giving them our money anymore. They blew it big time!!!


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Through August 2017 I used my Visa card, received eStatements and paid my bill(s) on time. I received a phone call today regarding a past due amount. I NEVER pay my bills late. I DID NOT receive any statement of accounts since August 2017. Without a statement I would not have remembered I made one charge. I was told by a representative that several attempts to call me were unsuccessful. I always respond to voicemails, but I never received one voicemail from your company. I was told voicemails were not left on these type of calls. Really???


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When I applied for this card at Victoria's Secret -- simply to take advantage of the special promo sales and discount at that time -- I didn't know that they used Comenity "bank," which isn't even an accredited bank; it's a credit agency. Which means their goal is to make money off you not paying off your balance so they can make money by charging interest and late fees.


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I placed the order on February 5th. I had the money in my account so February 5th they told me it was denied. I'm thinking I'm getting my package so on February 16th I place the order again. It says that, "Your order has been processed" then I get another email stating, "Unfortunately we cannot process your order" so I called this morning to ask why my order was not process and I had the money there. She said, "Oh you were behind two payments" as I've been with you almost 2 years and I'm behind to pay I have the money in there so then she tells me, "Oh well you can use your card February 21st." I needed it by February 22nd and the representative that I spoke to she was just so rude like, "Oh well. Like I said you can place your order tomorrow."


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Sorry this is so long, There isn't much more to say other than what has already been written. Got my WITHIN statement owing for Jan. Tried posting payment all through Jan and the system wouldn't allow me to. Every day I went in to post their online system would tell me "you do not have a payment due at this time". Finally made a phone a call after getting a useless rude message center response. Guy on the phone was kind but tells me, "I see here you do not have a payment due til Feb." Hmmm...okay I guess. Weird. WELL Feb comes & voila their payment system allows me to finally post payment. And wouldn't you know it, payment doesn't post. Ugh OK...back to the drawing board. No contact from Comenity AT ALL via paperless or other stating this had happened. Whats going on? Do some digging, check my profile and notice my banking information has an error. Hmm, Okay let me make sure my information is correct. Yea all is accurate.


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I just got off the phone with a lady who was very rude. Let me backtrack for a moment, I talked with a man last week who told me to call back as soon as I got my taxes and then I would pay my card off completely (he knew of my situation because I've dealt with him before). He told me he made note of it. Well I kept getting harassing calls all day long even on the weekends, while in class and at work. I spoke with another woman a day after him and she told me it was noted but she said she noted it and said everything was fine. Well I guess not.


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You see a lot of people giving them 1 or 2 stars, I myself have a lot of Comenity Bank cards, and 2 yrs ago my score was 513 and out of all the banks they gave me chance and since then I always paid good and now my score is 700. If it wasn't for them giving me a chance I prob be still stuck trying to improve my score. Now I have 2 Amex and Discover, Amazon and Wal-Mart and many others, so thank you Comenity for giving chances when many said no.


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I paid off my Lane Bryant account in October. Despite this, there were a few applied to my account. I called in November and they said it was an error and they would remove the fees. We are now into February and I just got another statement today. Another late fee on top of all the late fees they have failed to remove. When I call, I always get the name of the person I spoke with. I am so sick of this.


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Comenity is probably the only bank that doesn't allow auto-pay. If you forgot to set up an online payment for the purchase, you get hit with a $27 finance fee. They totally suck. I am canceling my Crate & Barrel card. They aren't worth the trouble.


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My chronically ill 76 year old mother had an account with Comenity to pay for her dentures. In January of last year (2017) she became very ill & was in and out of the hospital for months and then on hospice. I continued to pay her bills - not one late payment, ever. July 14, 2017 her dentures were finally complete. July 28th she went into a coma, and passed away August 12, 2017. As the executor of her estate, I notified every company that she owed money to and either paid, put on a payment schedule, negotiated the bills down, or had the bills discharged completely.


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I forgot to pay and was charged a late fee. Fair enough. I paid off the balance and decided not to use the account anymore since it was really only for convenience sake. I went on the site to shop one day and saw that I had another charge. They had added a $2 minimum charge -- if you don't have a balance THEY CHARGE YOU! And when you don't pay since you foolishly think you don't have a balance, they charge you a $22 late fee! How's THAT for a brilliant scam!! I emailed to cancel the account immediately. I got an email back from Comenity Bank that agreed the account was canceled that day and I owed $22. I paid the $22.


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Have tried to pay on my card. They will not accept a debit card from PayPal. PayPal is a debit card. I've been very frustrated at this point because now they want to rack on interests from my balance that I owe. All I want to do is pay the thing off and be done with it. When I was offered the card no one told me that they had certain ways that you could only pay. I pay my other bills using the same card but I can't pay using my card with them. Bunch of crock to me. Do not get this card. 


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I had a Victoria’s Secret credit card. Comenity is the finance company that issues the card. I received a bill for a late charge for fraud protection on my account which I did not ask for but was charged for it anyway. I contacted Comenity and was told that that was provided through an outside agency and I had to contact them. I did this and they credited my account for the fee but I was still expected to pay the late charge for a service that I did not consent to. This was even after the outside agency credited my account for their fee yet Comenity Still said I had to pay the late fee. I never consented or asked for this service but I charged for it anyway and when I didn’t pay it I was charged a late fee. I never ordered any merchandise or went into the store to purchase any items. This late fee was solely based on a mistake made by someone at Comenity and I got left holding the bag and when I didn’t pay Comenity continued to access late fees. My account was paid off until this debacle happened. Now to top it all off my account is sold to an credit agency which they are asking for almost $500 for someone else’s mistake.


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A bank that supports 163 retailers by giving credit card option to customers doesn't have an "AUTOPAY" option in their payment method. I am a 10 yr veteran of Express clothing for men. I not only shop at Express regularly but uses an Express credit card. Unfortunately; I don't pay attention to my PDF statements, and all my credit cards are on "Auto Pay". But this credit card company doesn't offer "AUTOPAY". You can't even set up payment below 30 days. I mean; that's what Wells Fargo did and charges million of $$ to people; and this bank clearly following other banks scamming customers. Will close this account ASAP; and will create awareness in people shopping at Express.


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Your OFX downloads are not correct. They are showing all transactions as purchases. So when I make a payment it downloads as a purchase for that amount. This is playing havoc with my MSMONEY software. Can you please fix your OFX downloads to conform to the published standards for OFX downloads?


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I have a Bealls Outlet credit card with them and I made payments thru my bank to them and never got credit. I have overpaid them on this account and have been trying to get this straightened out for about 10 months and it is not resolved yet!! They continue to call and harass me about it being past due and it is on my credit report. I would not recommend this bank to anyone! I have send them bank statements showing the payments that were made and they still call!!


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If your payment is not received by 8:00 PM Eastern on the due date, your payment does not apply until the next day, and they hit you with a late payment fee. Every other credit card company gives you until 11:59:59 on the due date before it is considered late.


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HSN shopping Network outsources Comenity for their monthly billing. The first year it was ok and then disaster. I noticed my monthly payments were not being credited properly. I have made numerous frustrating phone calls to them for help and it is obvious they are completely clueless and treat the customer with complete disrespect. I have filed a complaints to have them investigated.


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I had a Children's Place credit card, $250 always paying my fees up in full in less than 30 days. I used it in October for a $5 purchase, I made this purchase late at night but I forgot to pay within 30 days. I get other promo emails from Children's Place but never got my statement. Next time I had to use my card in December. I was over 30 days late. They claim they sent my statement. They never did. I closed the account. Worst experience ever. I will cancel all their cards, I can see other reviews so am not surprised.


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Women Within has a pop up approved credit card at the check out that states you get a 10.00 reward. What they do not say is it's NOT on the order you accepted it on. The ONLY reason I accepted was for the discount. I'm furious at both WW and Comenity. It's bait and switch, sneaky and illegal. I did not place my order. Called both companies whom kept switching me back and forth. No one took responsibility for this obvious bait and switch! I'm most disturbed how it'll look on my credit report that I opened an account then closed it. I'm closing the rest of my Comenity accounts. CS does not exist!


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I keep getting e-mails regarding application for credit card accounts for Lane Bryant and Crate and Barrel from this bank. When I call to inquire and notify them that I have not applied for an account. They tell me that there is no account using my name or e-mail address. I have been hesitant to give my SSN. I'm concerned that someone may be using my information to open a fraudulent account or this may be a way to get my SSN to use.


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No customer relations at all! Worst experience ever speaking to a company. Unfortunately, they are the representing bank for many top selling stores. I will never use any credit card associated with this bank ever again. I completely agree with another negative review about this bank in that they employ predatory practices. This is not a fair or professional practice as many customers do not deserve such treatment which was the case in my situation. It is very sad for the businesses that they represent as they do not have a rational mindset. I made a Pier 1 purchase with my credit card and paid the balance in full when I received the statement. I paid online and I must have just missed the cut off and it was posted the following day after the due date. 


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I opened an account with LOFT store that uses Comenity Bank for their credit card. I had a $250 charge on the card and paid it off a day late and closed the account and was told all was settled. I received a bill for $27 a month later saying there was a late fee being assessed on this account. When I got around to calling them, they said they had assess another $27 late fee on the late fee even though the account was closed and the balance paid. They call this a cascading late fee.


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We are canceling the 2 cards we just issued you because an internal audit found your account to be high risk. I have news for this ** bank and its ** president Ron Olster. My credit score is over 800. I own 2 homes, one free and clear. My credit utilization score is under 5%, & I have never missed a payment. After reading all of the negative reviews on this site, I think you did me a favor Comenity. No wonder the word on the street is that this ** company will be bankrupt by the end of Q1 18! So glad not to being doing business with these **.


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I signed up for Victoria Secret Credit card which is Comenity Bank, the bank told me they do have auto withdrawals, explained what I needed to do, I did that. So I did not make a physical payment, got any email saying, "Thank you for payment." Found out they did not offer auto withdrawals so my payment was late and of course late fee. They had already removed a late fee because I signed up in July but did not get card or statement until late September so since it was on them they credited my account. 


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Apparently, my first payment which was last month, was a day late and it only went toward a late fee and not toward the original balance at all, unbeknownst to me. I am late again, however. I want to pay off the balance, but don't want another sneaky late fee attached to my balance later on that isn't showing up now. I get the feeling that this credit card company is involved in unethical business practices, however legal, and such practices further make me suspicious of credit card companies and of the Boscov's organization itself.


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If there was a negative 1000 that is what I would rate it... like everyone on here. I had an Ulta card issued thru Comenity (which by the way is not even accredited) so maybe that is why they don't want to give you money back on things you did not order. I filed a complaint back in early August of over 188.** for 3 different face creams... I received my 5th card from Ulta (that is how many problems I have had with fraud) and I never even activated it. The next thing I received was a check for 45.** with a notation to not pay any bill as I had a zero balance.


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Back in June of 2016, I was charged for something that I never agreed to from Overstock, which uses Comenity Bank as the credit card. The last time I actually used the credit card was back in November of 2016. Because of this, it never occurred to me that I need to look at my statements, being that I had not made any purchases. So I was charged 19.95 and then the late fees began stacking up. I happened to notice it in September when I saw on email regarding my account being overdue.


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Diamonds International sold me a very inferior blue diamond (3 high pressure sales people) moments before having to get back to our cruise ship in St. Thomas on May 2. I was told I could return in 30 days for refund but it was a lie. I sent ring back May 29 after receiving approval from DI's corporate office only to be told I could only have credit NO REFUND. I reordered jewelry from DI's online store only to get more crappy jewelry! In order to send jewelry back to DI again, they made me sign an agreement. 


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I bought a HP computer All in one, I didn't use it for few months and 3 months later I went to use it and Blue screen. All because I forgot the password. I immediately called HSN and told them. They would not honor the warranty or tech support they offered. Comenity told me to call Asurion, Asurion told me to call HP, HP told me to call Asurion. All the time I was calling Comenity trying to dispute, and every payment was late, like everyone else's on here. I finally got them to dispute the item at which time I called. Made a payment Sept 5 and now they are reporting late payment on my credit report for Sept, they are saying I paid HSN, who do I pay. I called the number that was on the credit card bill. I disputed on my credit and they said I was 30 days late, this was time during the dispute on defective merchandise.


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This bank has for the second time truly disappointed me in every way possible. They have the nerve to close my case on a dispute of charges of dental work that was never even initiated. According to the supervisor named Lacey ** with no last name, they open accounts through Lending Club Patient Solutions for people and charge thousands of dollars in work that has not been yet done. It is ridiculous that I have to continue to pay another $4,000 of work I'll never even get done just to save my credit. If I could choose 0 stars I would.


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I walked into Torrid and was so happy they have one here in my new neighborhood. They offered me a 40% off if I apply for the credit card plus a $20 off coupon that I had. Too good to be true. This credit card company charges a late fee even if you are not late. They are very sneaky and you must watch your statements as they come in. I received my very first statement days after my first payment was due. I was charged a late fee for that as well. I have been charged a late fee every month since even if the payment is on time. I have NOT used the card again and I already shredded it. I will pay it off all at once and I will never get a credit card from this company again. They are sneaky just to get you to pay for a late fee. Forget trying to reach them, they are very rude. I only spoke once to a young gentleman who was nice but I still could not get anything resolved. I am also reporting this to the Better Business Bureau.


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Impossible to interact with this company. We closed our acct due to wrongful charges and lack of credits for returned items. We were improperly changed from paper bills to electronic bills. Even after closing the acct, charged us for 'in process' items and multiple late charges... $20 bill turned into $61 in one month. Called service center, talked to two 'customer service' agent plus finally a 'supervisor', all of whom asked me for ssn, full address, full name and phone number. The 'supervisor' Tyrone (who would not give last name) hung up on us. Called Salt Lake City Comenity Bank and finally was able to close the acct. DO NOT DEAL WITH THESE CONNIVING FOOLS.


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I got a Loft card and signed up for the paperless statements. They never came. And also I had completely forgotten about the card. I made a store purchase recently and was about to pay off the bill. However, when I tried to sign in for the credit card, it did not work with the email address I had signed up with. I had to create a new sign in to get to my statement. I was shocked to see a huge late fee. Sure, it's my fault not paying the bills, but I did not receive any statements or bills form the bank so I have forgotten about my previous purchase. When I called the bank to inquire about it the bank person (Carl) was very rude to me. He just kept saying that they had sent the bill to the email address provided. Nope. Nothing came from Comenity Bank. I even checked the junk mail. Nothing. Carl said he would forgive one of the late fees if I made the payment right there and he was going to do that from his end! Wow.


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I had a Gander Mountain credit card that is through Comenity. The card was unusable since May of 2017. Back in September I borrowed from my 401K to pay off all my credit cards. I ask what I needed to do to pay off the GM card. I made an arrangement with them, but did not realize the payment date was one day past the minimum due date, causing a late fee and generating more down the road after I thought I was done with them. Their argument was I should have known I was paying it off one day after the due date, and the Comenity person I spoke with was not aware and thus I should have known. 


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I was shopping online at Victoria Secret which I shop a lot at & it says you have been pre approved for a VS card for $300. So I got the card as I'm trying to improve my credit score. I've had the card 2 months. Charged $250 & am late not even a week & they cancelled my card & I was alerted by Credit Karma. Same thing happened with Express. I was online shopping & it said I was pre approved for an Express Next card for $500. Not even a week late & they cancel my account. Again not notified by them but by Credit Karma.


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I recently had the displeasure of getting a late fee because I thought I paid bill in full and for 2 months they did nothing but charge me and on a account where in Sept I was to be reimbursed. They credit me 10 31 17 which confused their system and when I went to pay they said no payment due meanwhile a few days later I'm late. I have never missed a payment in 4 years ever and it's affected my credit.


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I have a credit card with Comenity Bank for New York and company store. For the past few years I have always paid my bill on time. I paid my bill late by a few days this month which makes me current now and they tell me I cannot purchase anything until after the next billing cycle which is 30 days from now. What a bunch of crap. Have never had anything like this happen with any other card. I will pay my total balance off and close this account permanently. The worst card I have ever had.


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I have a Lane Bryant card through Comenity, and recently fell behind on ONE payment. Well, last Friday they called me from an unknown number every hour on the hour beginning at 8:30 in the morning and did not leave a message. I answered the last call and was obviously agitated because they had been calling me hourly. I explained that I knew I missed one payment because I had checked my account regularly. I told them that their tactic of calling hourly from unknown numbers and not leaving a message was not acceptable, because I didn’t know who it was or what it was in reference to and that there was absolutely no reason to call someone every hour on the hour, and work and have a 2-year-old and it is infuriating.


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GameStop credit card - I only bought about $65 in video games but paid over $200 in various fees and charges. Their website NEVER WORKED properly from the day I signed up. I finally made payment in full a SECOND TIME and closed the account... Then they had the gall to try to add additional charges and send me a bill... I want negative overdue payment reports erased. They were mainly due to their website being unable to show me details about my account and/or accept payments. They also need to erase their latest attempt to add charges to a CLOSED ACCOUNT with a ZERO BALANCE. I also consider all of their charges other than the one PURCHASE I actually placed shortly after opening account as fraudulent since their website was so poor that I was never able to successfully use it since the date the account was opened. 


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I recently got married and missed 1 or 2 payments prior to the wedding (they are expensive). I made a payment after the wedding, paying off almost 90% of my total balance. I went to use the card at a department store and it declined. My account showed the payment was received and applied to my account. When calling the credit card company they told me I was out of luck for the next 30 days. I have spent thousands with them and looked to spend more. And in return I got an, "Oh well". NEVER OPEN AN ACCOUNT WITH COMENITY BANK. No matter how loyal, or how much money you spend... miss 2 payments and they block you. No guide was made, no proactive approach was taken. Over 15 years in customer service and I have never said, "Oh well" to a loyal customer. My account will be paid off and they will never receive another dime from me.


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I was gone for a couple of weeks. Returned late on Oct 7, 2017 and saw bill from J. Jill which was due on Oct. 19, 2017. Wrote check for full amount and mailed next morning on Oct. 8, 2017 which was a Sunday. I went into the Post Office as I always do to mail the bill. I was surprised to receive another bill from them on Oct 31 for $29 claiming that my payment was late and the $29 was late fees. They posted the payment that was due on Oct 19 on Oct 20. I suspect that they purposely posted the payment one day late so they could collect late fees. There were nearly 2 full business weeks from time check mailed to time it was due. I am calling and writing them and will not pay the fraudulent charges. I will NEVER use the CARD AGAIN and I RECOMMEND NOT SIGNING UP for ANY CREDIT CARDS that GO THROUGH COMENITY BANK. They are THIEVES.


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This bank appeared as an open credit card on my credit report. Although I purchased something from Overstock.com around the same timeframe, it was paid for on an existing Chase account. I never initiated nor received a card with them. It's been nothing less than jumping through hoops to try to get it closed. According to Experian dispute dept, the company does not have a phone number, email, or even mailing address -- just a P.O. Box.


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I currently hold 3 accounts with Comenity bank and for the most part I am satisfied with their service. However, one thing that I continue to find frustrating is their policy that more than two pending PAYMENTS is suspicious activity. I currently maintain separate accounts for different categories of bills. I went online and scheduled three payments from three separate checking accounts. Note that I have used each of these accounts previously to process payments. This, however, activated a security alert which placed my card in a "denial" status for 24 hours.


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I don’t know why I’m surprised, but yet again a credit card company figured out a way to screw me over. I was barely late on one or two payments over the course of two years, and apparently that is enough to push you out of their magical little promotional event, upon which you get charged for two years worth of interest on your account. “But wait!” They said, “We gave you a statement with BIG BOLD RED letters on it warning you!” Yeeaah, I checked that statement (and who the hell sits there and reads through every statement they receive anyway?), the letters are tiny, the red is a dark maroon, and it conveniently sits on the back page of where you’ll actually see your statement.


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I currently have several accounts with Comenity Bank including Victoria Secret, Stage, Boscov's and along with 8 other cards with them. I have never had a problem with them. I receive my statements paperless only less paperwork via mail. I get monthly statement reminders my statement is ready to view and reminders my payments is due soon. I have been late a few but that's my fault. I will own up to my error. The comments I read here are horrible. 


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I received at least 5 offers of 0% to transfer for a BJ's rewards card from these clowns. I finally did, and when on phone with application representative to confirm it was 0% because they didn't mention it. They went to their supervisor, came back 5 mins later and confirmed it was 0% on transfers for a year. Great she said, "You were preapproved already." I should have watched my spidey sense cause I felt something was off.


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I have several cards from this bank and rarely use the one with the high balance, however it is the original card issued and accepts purchases from other Comenity catalog partners. It appears they double bill, along with failing to credit items returned to those other companies/partners. I have asked for a detailed, itemized list of all of my purchases, having received only a few with brief details from months ago, referencing companies other than themselves (some items I know I have returned for credit and received from other companies). Really pitiful. 


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I opened up an account with Overstock.com. They partner with Comenity Bank for their credit card. This was promoted as a 6-month interest deferred card, which is the only reason I signed up. NOW I discover that they have been charging my just under 30% interest since day one. When I called - they said that "maybe I hit the wrong button" and that there is "No way they can change or correct the interest rate." CLEARLY, they can easily make an adjustment in their system, it is just that they refuse to do so. They also refuse to connect you with someone who is empowered to fix their mistakes or misrepresentations. If you work hard for your money, do not do business with Comenity Bank.


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This bank does not guarantee their service terms to customers, and changes the playbook and rules without telling their customers in a specified time. Changes trailing charges, allows to change due dates but doesn't specify if that effectivity has anything to do with already paid interest for a fixed period. Misleads customers.


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Do not get any Comenity Bank card. It is a rip off and they do not recognize quality consumers. Their payment system is flawed and you cannot pay early. They will rip you off and take your money even if you pay early and are a conscientious consumer. They will find a way to make money off of you and will not work with you when you complain or ask to have late fees removed. They are not a good company to use for service. I would give them a zero rating if I could! I'm calling my attorney tomorrow about the late fee they added even though my payments were early.


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I have an account at Avenue and the credit card is through Comenity Bank. Never, never again. I have closed my Avenue account. I am in the hurricane affected area and have had sketchy phone service, so when it does come back on, I have about 18 calls from Comenity Bank, this bank, under "unknown number." When I answer they identify themselves and then begin to tell me that I am $5.00 past due. Really 18 calls in 2 days over $5.00. I then go to my online account and it shows that I am not past due and my payment is due August 19 and today is the 16. Never, never use this bank. Someone from God only knows what country that can barely speak English then proceeded to tell me rudely to send the money ($5.00) now or else - really, really else!!


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On July 29th 2017 I was in a rental car driving, and KingSize text my phone an offer, and because I was driving, (my phone hooked up to the car) my phone automatically responded PLEASE DO NOT CONTACT ME, I AM DRIVING! Well Comenity bank took that as a cease and desist and FROZE ALL MY ACCOUNTS! I was not able to use my cards nor pay payments on any cards! I was not even allowed to talk to a rep without a lawyer! So I had to prove my identity and fax a letter with all cards and info and tell them (I did not have a lawyer) Nor do I even know what they are Talking about. 


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BEWARE! - DO NOT OPEN AN ACCOUNT WITH COMENITY BANK UNLESS YOU WANT TO GET SCREWED! I opened a Pottery Barn and a Pier One account when I purchased a new home because of the discounts and points offered by the stores. For a while, I was o.k. with their service except for the length of time it would take payments to post.


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Spent over an hour on the phone talking to six different reps, being transferred, and once being disconnected. Reps really don't listen to problem and basically give you a canned response. The last one, Lacey, told me she didn't have a supervisor and she was as high as I could go in the organization! Sending a complaint letter on her actions (and hope they pull the tape of the conversation and fire her smart mouth!).


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I've had my Overstock credit card account for some years, and for the first time, I fell behind a whole week with my payment; a representative called me today (9/11/17), and at that time, I promptly paid my past due balance. I then went online to look at my account, and I realized that Comenity Capital Bank lowered my credit line by $1000!! Because I was a week late?


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I have very bad experience with this bank back on 10/15/2016. I was at Gander Mountain store. On checkout the cashier mentioned if I open a credit card they will give me $20 discount, after I open one I asked the cashier if I can pay the balance with the gift card. He said yes so I paid the full balance of $31.04 at the store. Since that I kept receive statement from this bank. I open at least 4 dispute and send them a copy of my receipt with no luck. I kept calling and asked them "am I getting late fee?" They said not during dispute. They were lie to me. After several months they reported me to credit and I had to pay $168 for the purchases which I already paid. Beware.


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I think these idiots primarily make their money on late fees. I recently moved to a new city and in the chaos of the move didn't see my paperless statements. They probably were in my junk mail folder but I was so busy the deadline passed me by. The charges were very low - under 20 bucks and they tacked on around an $18 late fee (which wasn't even that late). I called to try to get the fee forgiven and possibly close my card at that time but they would not outright waive the fee like most banks will do when you explain your situation. It's not like I didn't have the funds to pay - it's just that life happens! 


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I recently paid off my accounts that had been financed through Comenity Bank. The Credit Cards were for Romans, Jessica London, and Woman Within. When I mailed the payments and request to close each account. The checks arrived a few days after the scheduled due date, however, I always paid my bill on time prior to closing the accounts. I had to wait on the telephone for at least 45 minutes just to be told they could not waive fees due to the accounts being closed. I asked if fees could be waived since the sole purpose was to have accounts close in good standing. The customer service rep I spoke to thanked me for being a loyal customer, but, stated there was nothing they could do because my accounts were now closed. 


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I have automatic payment set up for my card. I logged in 2 days before scheduled payment to verify my bank account credentials are up to date on the website. I get a confirmation email saying payment has been made. So of course I'm under the impression that my payment went through. 10 days after the due date, I get a call from Comenity saying that my payment is overdue. So I log back into the website to make another payment. I get another confirmation email saying that the payment has been received. I check my bank account daily to see if it's ever taken out. It hasn't.


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I placed several small and "LARGE" orders online at Nordstrom and one order was declined from Comenity. I called them and was transferred to the Security/Fraud department. The CSR said that I had placed several orders small and mostly "Large" orders, and basically she didn't like it. She then disrespectfully put me on hold, and I got another call so I hung up thinking she would take care of the issue. BOY WAS I WRONG! I tried using the Comenity LOVE LOFT MasterCard again, and it was declined. I called Comenity and the guy that I talked to asked me security questions, and he was not satisfied my answers (and I told him that I couldn't answer his questions because he said, "This is time sensitive" and basically hurry up with your answers, and it made me so nervous that I couldn't even think!) so he forcefully closed my account without my consent. 


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Now I realized that it is all mistake. I should've read the reviews first... When set up the online account there is no option for auto pay?! Combined with the paperless statements there is no way to find out when your bill is due unless you check your account daily. This is made purposely for the solely reason to forget to pay your bill and charge you ridiculous late fee for it. For a purchase of $17.00 I ended up paying $64... For one missed payment my FICO score dropped from 800 to 720... On top of everything they called me at home and asked me if I can afford to pay the bill?!


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I paid above my balance every month on time for 1.5 years. Then wham, I get an email at the end of month saying my payment at the beginning was returned and I had all these return fees and such. 2 months later, going thru the hassle of sending in my bank statement, sending in a letter head from the bank, numerous call to fix the problem on their end. I still get told they don't have sufficient proof that it wasn't returned. WHAT?


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I just got off the phone with them at Comenity "Total Rewards". I pay my statement in full every month. Starting now you are paying a interest fee from any charges you have between Due Date and the Statement Date. My due date is the 5th, my statement date is the 11th, so unless I call or go online and find any charges I did between the 2 dates I will pay interest unless I add them to my balance and pay it right away. So to make it simple "Don't Charge" anything in that 6 day window. Maybe they should pay me interest for paying it early!!!!


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I just being late payment for 2 days and the bill was 26.33. They send me another bill. Ask me to pay 27.33, what a ripoff. How you people ask me to pay more than double of my bill when I am late payment for 2 days. If there were an interest charge I would understand. This bank is robbery. I would never use Victoria Secret Comenity Bank again or for any other card related to Comenity Bank.


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Here is my story about Comenity Bank.BrylaneHome!!!! I've been a long standing customer with Comenity Bank for well over 5 years, maybe longer. Eight different store accounts and all in EXCELLENT standing. I pay my balance in full within one to two cycles. Last month I received 8 different letters stating my accounts have been closed due to "continued security concerns"... and to contact account protection team if I have any questions.


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Never, ever sign for a Credit Card with these thieves. If you ever shop and Pier 1 Imports and they offer this Credit card say NO. I only signed up to take a promo 30% off. The first bill came when I was on Vacation so I paid the balance in full only one day late. They charged me a $29 late fee. Called them and they promised to waive the fee: they never did! Next month I got the balance of the late fee plus interest. I paid it again in full but the month after a new bill came with a $2.00 Minimum Charge which they try to explain to me but I can't understand. If I paid the balance in full before the due date: how do I owe them anything? Stay away. These guys are THIEVES!


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I had been made aware of a new policy of simple interest credit cards not 30 day statement. This is a way for Comenity bank to make billions of dollars off the people that pay their bills off every statement period. Another policy is any online foreign transactions would also have a charge. No notification when processing nor is there a 1 time forgiveness policy. Due to these policies I check all my cards for this bank and cancelled. I pride myself on outstanding credit but will risk it to rid myself of greed.


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Comenity has recently instituted a policy of requiring more of a payment to avoid finance/interest charges than the statement balance. I paid my last bill in full, a day early, and was hit with a $50.73 finance charge. The woman in customer service explained that I needed to pay the "trailing charges" to avoid a finance charge. Apparently, these are charges that didn't appear on the statement but need to be researched online in order to avoid the finance charge. Is this legal? Also, if the due date is a Sunday, they will assess finance charges (another $50.73) if payment isn't received until Monday. Every other credit card I have had accepts a Monday payment as on time. Love Virgin America - this is the wrong bank for them to be affiliated with.


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Got a loan with them from Aspen Dental. Gave me a what they called a Promotion plan. But what happens is they won't let you pay it off early. I have been trying for 2 months and even though I have no balance they sent me a statement for $2.00 and stating that remaining balance will be assessed interest at the standard purchase APR. If I don't pay the $2.00 I will be charged interest from time loan begin original loan amount. This has to be against the Law. How can you charge someone a monthly fee when their balance is 0? I know $2 isn't much which I have sent to them. But this is not right. This bank sucks.


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My minimum charge payment has ALWAYS been $27. I have paid it on time religiously and in person at the Avenue store every month. I paid my June payment even before I received my statement due to the fact that it was later than usual in receiving it in the mail. After paying my June payment my bill had a total balance left on my credit card before pay off at approximately $12. When I received my July statement I had found they upped the minimum payment to $28 instead of the usual $27. Because I paid the usual minimum payment of $27 for June there was a late fee of $28 charged to my July statement. I called and tried to talk to them as to why I only paid the $27 but to no avail. My July statement was for $40.38 which once again I went directly to Avenue and paid off the entire balance. I just got another bill now and they are asking $1 for a fee. Are they serious?? Like everyone else has said, STAY AWAY FROM COMENITY BANK!!! Blood suckers!


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When I wrote a letter to ask for closure of my account with the bank, they didnt close it. They suspended my credit card instead of closing it. They did it without my permission. And they claimed that I petitioned for bankruptcy. I didnt petition. They lied. I talked to my lawyer. He investigated it and he said that I didnt petition. And I am so mad with the bank. They must pay off the balance because they did illegally without my permission and my knowledge.


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Heads up on Comenity Bank Card. My wife opened one at the Loft clothing store to get an additional discount on her purchase. We had the Comenity card set up to be paid automatically thru our checking account. Due to some billing issue, the payment of $60 was late by one billing cycle. We went ahead and paid it thinking it was done. Comenity turned us over to a collection agency and reported us to the credit bureau which lowered our score. We didn't even know it was on there until we refinanced our home. So we closed the account and cut up the card. They confirmed it was closed on 8/1/16.


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Comenity bank is a total rip off. I've paid my bills on time and still get late fees. I have paid well before my due date and they wait to process payments after the due date. Customer service is very rude. I have contacted the Better Business Bureau, and of course, no reply. Mail does not take more than 12 days.


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If I could give this business 0 stars I would. Every single time I talk to someone they are rude and unhelpful. I was charged $29 TWICE and called them to tell them they messed up and a guy started yelling at me! Who trains these ignorant people? I will never ever go through Comenity again. The angel card is NOT I repeat NOT worth it!


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Predatory and shady business tactics. In May 2015 I opened an account with El Dorado Furniture in South Florida which offers financing with Comenity Bank to buy a $5,000 sectional couch. The account was 24 months no interest, etc. I have a 694 credit score so had no issue opening the account and had no issue making payments on it every month. Every month I would receive an email invoice. Normally their emails would include “Your account summary” …with available credit, minimum due, and the current balance. So I always knew how much I owed total.


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The fact that I have seen others who have gone through this situation makes me feel a bit better, but I have never been so angry toward a company in my life. I was forced into using Comenity as part of laser hair removal treatments with Ideal Image, and essentially got screwed out of more than $500. I made all my payments online and was involved in paperless billing. While Comenity sends monthly payment reminders via email, nowhere in any of those payment reminders do they bother to remind you that the year-long, interest-free promotion period is coming to an end, and you should pay off your balance. That's because they hope you make the same mistake I did.


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Christopher Banks Comenity Bank Card charged me a $27 late fee along with a $2 minimum charge fee for my payment due Friday 07 July 2017. I mailed my bill on Monday, 03 July 2017, in plenty of time for them to receive the payment on the due date of Friday 07 July 2017. I also mailed (USPS) my mortgage check at the exact same time. My mortgage payment was received, processed and cleared my account on Wednesday, 05 July, yet my payment to Christopher Banks was not processed until Tuesday 11 July. I sent a secure message and the reply was that CB did not have record of my electronic payment. I did not say I paid via electronic methods.


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My experience is much the same as others who have voiced their opinion of Comenity Bank. I had paid my bill electronically through my bank and the next thing I knew I got a past due notice... WHAT??? Long story short I found out that they do NOT accept electronic payments so I had to go straight to my J. Jill account and pay it that way plus a late fee and service charge. Now I hesitate to charge anything with my J. Jill card... it's too much of a hassle.


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Steer clear of credit cards issued by Comenity Bank. I just made the final payment and I am not sure that they won't find something else to bill me for. A store will offer you the product interest free until a certain date and this bank will do everything they can to find ways to charge interest and late fees. They have no recurrent payment option so they can end up charging you a late fee. I sent payments from my bank account directly. They went by bank check because they have no direct electronic option either. Every payment went out by the 28th and got there on time. They claim that my last payment got there a day late. If I hadn't checked and caught the late fee (which they wouldn't credit back to me under any condition) they would have hit me with a whole year's worth of interest.


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I have never been so upset with a company in my life. After being stupid enough to apply for Forever 21's credit card, all I wanted to do was close my account. I called the number on their website which took me to a customer service rep that couldn't speak clear English. I kept telling him that I just wanted to close my account but he kept offering me deals and even said that this was part of the process in order to close the account. I kept telling him I didn't want anything but as gullible as I am, I ended up giving him my debit card number thinking I had to pay off my card (even though I had already paid it off that same day). He assured me that this was to close the account and that after he got the card he would transfer me to his supervisor.


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I would avoid using this bank. Depending on the retail shop card you're issued by Comenity. The website's are heavy when it comes to neuromarketing and this alone hooks people. They have the payment plans and terms set up to take advantage of as many fees as possible on their end. It appears their primary customer base are low income individuals and so this said: It takes almost a week to withdraw the apparently standard $27.00 monthly payment consumers have to make. If you're not working or issued one of these easy to get retail shop cards chances are your bank account is low to begin with. If you miss having that 27$ in your account a pretty much a standard $38.00 return late fee. (you wonder if this the $27.00 psychologically fixed number) It shouldn't almost an entire business week to take money from a checking account, something's up.


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Earlier this year, I opened up a new Pier-1 import credit card with above account number. When I entered the account information in my bank's Bill Pay system, I transposed the account number by mistake. As a result, a payment of $33.78 went into someone else's account. All the payment was made to the bank in earnest; it did not post against my account, so I kept on seeing the base amount plus finance charges accruing. I called and talked Diane ** on March 31 and told her what happened (give her the account it went into and the account it should have gone in). I understood that she would do the transfer from someone elses account to my account and I did not have to do anything. She told me that balance was zero and I did not have to do anything. I continued seeing this, so I called again and talked to Kiera **. Then, interestingly, I got a check from Comenity Bank for $33.78 which surprised me.


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I purchased furniture at Z Gallerie on a 12 month promotion with 0% interest. I opted in for paperless statements online. Every month I would receive an email informing me of my balance and what was due. I never received an email alerting me to the fact that my promotion would be over. Since I purchased the furniture and have not made any purchasing I did not download the statements because I can see the balance and my payments. 


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I have a Torrid Credit Card Account. I paid my Torrid bill May 3rd $27.00. Then I paid my bill for June 2nd $67.00. Also a late fee of $25.00. I saw on their Torrid's module the money is still in there. Torrid sent me a letter stating the money went back to my bank, when it did not. Had to call the Better Business Bureau to give me back my money and close out my account.


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My overstock credit card with Comenity is late every month because I don't remember to log on and manually pay it every time. Everything else in my life is set up on automatic payments and is a standard for this day and age. I emailed them and said I wanted to set up automatic payments and they said they don't offer that. The experience has been horrible so far. They set up the business to knowingly disadvantage and inconvenience the consumer so they can rake in the fees. This is 2017 and you don’t have an option for automatic payments??? AND YOU'RE A BANK?! THIS IS EXTORTION AT ITS BEST.


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It seems like every store you get a credit card with, has this bank. I had Boscov's before for Christmas and all was good. Then in May I received a notice from Comenity Bank that they were replacing the agreement I had with Boscov's with a new agreement. A daily balance and calculate interest charges on your amount owed. My God if I pay on my bill almost half goes to interest. So if I pay 50.00 then 18.00 or more goes to their interest, this should be against the law. At this rate you'll never get it paid off. So now I want to pay off all the cards I have with this bank. Stein Mart has this bank also. This makes people not want to have any credit cards at all.


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I was on automatic payments for my Williams Sonoma credit card and they never continued them when they took over the card from Barclays Bank. I never got their emails for a late payment for a product I never received and ended up getting 2 late payments. I was told I needed to re-enroll for automatic payments but never received notification of the bank change. I checked my emails at ** and never received any emails as they have claimed except for the one I got today when I went online for the first time since they took over in Aug 2016. I feel like they are wrong about getting any notices and the store resent the package that I was supposed to get in April 2017. The store acted in good faith but the Bank is being extremely predatory in its actions against me with no proof that they sent me any notices for ending automatic payments and late fees.


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I have one account with them "HSN". On a weekly basis I spend hours on the phone because of errors they made. Purchased items would post but they also remain in the pending for seven days. This would take away double the amount from the available credit. It supposed to drop off from the pending status once it posts. 90% of their agents don't understand basic accounting terms... such as "pending charges". Some didn't even understand the date a pending charge was supposed to drop off. They thought the charge was scheduled to post on that day. Some mentioned a credit as a debit amount. Unbelievable! I have other credit cards with other banks. I don't remember calling them because of errors. Comenity bank is the worst bank ever. If there is a "minus star" I would have given it to this bank.


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There needs to be a class action lawsuit against this bank. I am among all of you. I have an impeccable credit history with a 840 credit score. They have falsely accused me of being late on a payment that was not in existence. I pay my balances in full prior to the closing date so that I will not carry a balance. The report states that I had a $140.00 balance with a late payment of $15.00 dollars. This has dropped my score to 736. This scar will remain on my credit report for seven years! I have disputed this information and they continue to verify the accusation as being true. This is not the only incident that I have encountered with this institution. Their Service Reps are incredibly rude as well as incompetent.


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I have had my Elder-Beerman card for close to 2 years now. I used it to build up my credit. However I started noticing extra fees and late fees that really started to add up. I would pay my bill over the phone sometimes the day it was due. However it was before it was late and still see a late fee the next month. I decided to pay this card off and only use it occasionally because of this problem. I paid it off, and stopped getting statements (It was paid off). Somehow they charged me 4 dollars of fees and never sent me a statement so I had late fees that I didn't know I owed.


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I applied online for a store branded Mastercard serviced by Comenity. They approved and issued the card. I had the card all of 3 weeks, used it once, paid off the balance immediately and just received a letter today that they had closed my account due to the "number of recent inquiries" on my credit report. I called and they said that they do an audit after issuing the card, and because of the inquiries where I had just built a house and started a mortgage (which was sold before the first payment to a very disreputable servicer) and then I refinanced with my bank, I was high risk and they closed it. I told them that is terrible practice and more detrimental to my credit than my mortgage inquiries. 


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I have two accounts with Comenity. One of them an Express account which I use here and there and pay off the balance right away. I recently made an 80 dollar charge and completely forgot about it. The following month I notice on my credit report that my score dropped 40 points and Comenity Bank noted a past due 30 days account. I called immediately to pay the balance which included late fees. I requested this please be lifted from my credit report, as I would have immediately paid it if I hadn't forgot, and there was never a phone call, email reminder, warning, nothing. They had 4 different phone numbers on file for me that are not mine (no one seemed to know how that happened) and I had just opened my account six months ago so have had same number for some time.


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Applied for a flex account, ordered several items different times with flex account. Applied for a credit card thru HSN on TV, was approved after I ordered the item, it should have went on my flex account. They put it on a charge card that I didn't give them permission to do so. I received a letter in mail that my account was behind. I called to see what was the problem. The lady that I spoken with said that it was nothing that they can do. It was going to remain on my credit, I also disputed it to the credit reporting. Waited 30 days. Checked the report. It reported no changes, late payment on my account not my fault. I’m going to seek legal service for damage. Stay away from these people. I hate this happened with HSN. They have great products but the people that handle the accounts will hurt them at some point. I will use QVC from this point forward.


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I ordered a 14K bracelet from Overstock for a Christmas gift and Overstock sent a plastic silver painted ring. I immediately called them and finally they gave a return authorization. But Comenity bank continued to charge me for interest and penalties. I never paid because I never received a product. It is now June 1 and this morning they threatened me. Quote "If you do not pay this, this is what is going to happen." I said for the 100th time, "I never received a product but you want me to pay interest on this product." She said Yes. I hate Overstock and Comenity Bank is corrupt. Do not ever charge anything. Do not go near them. They are threatening to damage my credit.


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Was sent a letter from security and fraud protection and was told to send in 3 forms of identification to verify identity. I had to request a new social security card to do this only to be told my identification wasn't enough and they closed all my accounts. Called and got no reasoning, but was told I can apply again. Ha no Comenity sucks. Very unhappy with them.


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I'm shocked to find that it is true, there are thousands of people that have been most likely stolen money by Comenity Bank/credit. I've been paying responsibly every payment that was due, and no matter what I try to do, there are new fees, and late fees, and charges for interest even when the payments are honored in full. It's a labyrinth of "We're sorry for the inconvenient sir" and zero accountability.


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They are simply thieves. For a $32.00 balance for which I paid $30.00, they charged me $30.00 for a late fee and my $2.00 balance somehow became $67.00. I paid it to avoid more charges, but believe me, they are out to steal money from unaware consumers. Their customer service is dismal, it's like you're talking to a bunch of drunks. If Ann Taylor, Crate and Barrel or any of the stores offer you a credit card, turn it down with an emphatic "NO!." I paid the bill to avoid it getting worse, but I'm definitely going to pursue action against these thieves.


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I am so disgusted with this company. I have credit cards with both Talbots and Pier 1. Before Comenity took over the billing/credit card responsibilities for these two stores, I never had a problem with paying my bills. The problem is that my bills no longer arrive in my email as a reminder, but rather in my junk mail. All of my other bills show up in my email, why not Comenity? I have tried to remedy this, but to no avail. I have finally asked that I receive a paper bill again. I don't feel I have to look for my bills in a junk file!!


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Unauthorized magazine charges on my card with zero balance. No paper bill, then one stating unpaid balance and late fee. Had to call the magazine to get a credit. But it was only a partial credit and had a few dollar balance. They took the late charge off "one time courtesy" Then ANOTHER unauthorized magazine appeared. Had to call that company. They promised a FULL refund but again only partial with a few dollar balance. Another late fee, this time I did not even get a bill to see a small balance. But I used my "courtesy" the month before. Paid 39 dollars and closed the account. Comenity Bank and Avenue have a real scam going on.


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I have had several of the store credit cards that are managed by Comenity. I have a positive standing with these cards for years. Cards such as HSN, Meijer, Dress Barn, Torrid etc. My latest addition was Catherine's. I am the type of consumer that pays the full balance each month through my bank electronically. Again, I want to point out this has been my process for YEARS. One would think there would be no issues with the newbie. WRONG! Not only could Comenity CS offer an explanation as to why their posting process is different than ALL my other 5 accounts with them. We went over this on the phone and after being put on hold several times I was told they do not know why there is a difference and it isn't their error. 


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Be warned about interest rate. I got the Sportsman Guide's Visa a couple of years back because I purchase a lot on Sportsmanguide.com. I have a 7000 dollar limit with currently a 51 dollar balance. Here's where it’s get down right illegal. They assess 49.90 interest charge on a $51.51, and I am not kidding. Not to mention minimum payment is 55 dollars on $100.00 dollars. This has to be criminal in some way. Paying them off right now and cancelling this card before they charge me 100.00 on a zero balance.


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Excessive & compounding late Fees accrued even after I'd paid a late fee and fees associated with the additional late fees. Several written requests to have the compounded fees adjusted. I finally called and paid the fees along with a second late fee and canceled the account. I accept some responsibility given that it was my account but the way Comenity continued to add late fees on top of late fees (no new purchases were made), and allowed them to compound even as I was paying interest fees on the late fee, paying one fee and trying to work it out seems unethical to me. I have another Comenity account with Macy's which I will be paying off and closing as well. I will not be shopping Pottery Barn again. If this is how the financial company they've selected treats customers, I'd rather use a different card.


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I have several Comenity Bank store credit cards-Victoria's Secret, Express, GameStop, etc. Here's the deal - if you pay your bill on time you won't be charged late fees. People that say "I never got my bill in the mail" it doesn't matter if you get a statement in the mail or not - you know when your bill is due. Yes, the interest rate is ridiculously high and the late fee is as well but I knew that going in and before I ever used my cards. I was late once and I received a late payment fee of $25 and it was my fault because I missed the date. I am just tired of people giving bad reviews to companies over things like this. People - take responsibility. If you don't want high interest rates don't open an account. If you don't want a late fee pay your bill on time. It's that simple folks.


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After reading many other negative reviews on Comenity Bank, I felt I had to chime in with my situation. I have two accounts through Comenity Bank and I have paid for all purchases and finance charges assessed, however, they are quick to assess late fees, and often times the late fee amount is exactly the amount of the balance on the account. None of my balances have been very high and some have been paid in a single payment transaction. I think they are trying to trick me into believing I owe a legitimate balance by doing this. I requested a courtesy waiver of the late fee a while back on the other account via email and they denied me. 


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So far, one star. Just got this card to help me because school loans damaged my credit. Used the J.Crew Card a for the first time a couple days ago, but already I am experiencing what most of you are it seems. My online account shows a deduction, yet states that I owe nothing. How can I pay what the screen is saying I do not owe? There is no itemized statement. I contacted them and the woman basically said they do not see any purchases made. Ok. so how is it that in two days my package will be here? I am tracking it via the UPS website! The fault is already lying completely with them. I can see where this is going and I don't like it. A simple tool to build with, yet I can not. I am about to cancel my order and destroy the card as I do not need this headache.


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Like a lot of other people, I was enticed to get a store credit card because of special deals and pricing. In this case it was from Peebles Dept. Store. Unfortunately, their card is issued and maintained by Comenity Bank. The problem is I get their statement with $24.48 within one week of its due date. I pay with Quicken every week and it takes 5 business days to get the payment to them. The result is my payment is late by 5 days. Their next bill comes in and they assess a late charge equal to my original bill plus another $2.00 other fee. Thinking they have made a mistake, I call and Robin tells me late is late and they make no exceptions and will not even explain how the charges are computed. I cannot help but believe they are structured to maximize late fees as a major part of their business plan and I wonder how many people have had the same experience.


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I am livid. I received a late charge on my bill, which is due the 21st. I mailed payment the 12th, received an email that my payment was received the 21st. However, there was a late charge applied to my statement, when I called, I was told it was received the 23rd. I said I would send them a copy of my email that it was received on the due date, but was told that was not necessary and removed the charge. This month I mailed my check on the 11th. This time my email notification said it was received the 23rd. I called Customer Service and told them I would not be able to use the card if my payment was not going to be posted in a timely manner, surely it did not take 12 days to arrive from my state to their payment center. I suspect they want you to go paperless or want to make more money by adding late charges to your bill hoping you won't notice? I do not trust them now so will pay off the balance and not use the card again.


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Now that I have seen that others have had the same experiences, I am going after them! Either they are completely incompetent or border on fraudulent activities. My Williams Sonoma VISA card was transferred to them sometime late last year. I was told I received a notice about the change as well as a new credit card - neither happened! These idiots have ruined my credit. I received a call and explained this a few months back, they told me they would send me "new" card, but that they couldn't give me online access unless I had the card! Talk about a chicken and the egg type of story!


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On 4/ 4/2017, I had $545.00 in my account. I called Comenity to make payment of $50.00. I called back on 4/12/17 to ask a question about something else, and the machine stated to me I owe $95.00, So now I want to talk to a rep. The rep says the same thing and that a $25.00 fee with a higher interest added to my account. The rep says my check bounced. I was furious about that because I know I have money in my account to cover $50.00 and some. The reps says bounced on 4/8/17. The rep that took my payment on 4/4/17 and I recorded the conversation, Made it clear that it went through and that their system erased all the bank information. I ask for them to give me the routing number and account number I given them and they says they don't have it and that it is not in their system. I said, "Bull, There is no sign of a bounced check at my bank."


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Horrible experience and very bad customer service. I opened a Victoria's Secret credit card. I moved and had called to update the address and they must not have done so in their computer. I did not receive the bill. I had a balance of $186 dollars on the account and $42 dollars was due. I have never missed a payment on a credit card besides the one in which the account was 30 days late due to the address change. I immediately called and paid the full balance plus the late fee totaling $225. I asked them to remove the report from the credit bureaus and was told they had no interest in doing so. Any company that treats their customers like this is terrible.


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Worst payment experience I have ever had. First off I left a balance on this card to take advantage of the no 6 month interest promotion on a purchase. The first time I had made a payment that they "supposedly" never received so I got charged a 25 dollar late fee that was waived. Because they have no autopay I paid the minimum and then paid the amount due next. Now I get an email my account is past due AGAIN because my payment was processed to the other billing cycle and not the current billing statement. As a result another 25 dollar fee. 


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This company does not allow you to schedule a payment more than 30 days out. They have a calendar, where you can scroll and schedule payments, but it locks after 30 days. I understand if they have chosen not to invest in an autopay system, but allow us to schedule payments past 30 days. I have quite a few credit cards, and this is the only company that does not offer autopay or the ability to schedule multiple payments out over time manually. 


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I bought an engagement ring an year ago from the Blue Nile site. However, I should have read the reviews of the Comenity bank which manage their credit card, before getting the "Promotional Purchases". My experience is similar to the other reviewer on Google who said, "The promotional purchase from the Comenity bank is the biggest scam on the planet!" I opted out of paper statements a long time ago and only go online to pay where there is NOTHING to warn you about approaching the end of your promotional period! Who in the world can remember every purchase they made 6 months to a year ago from which company and for what promotion? I always paid a fixed amount more than their minimum due way before the due date. They do not even have recurring auto payment.


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I have several retail credit cards associated with Comenity Bank. I have continued to receive phone calls to my cell phone regarding a person that I do not know. They call multiple times per day. I have talked to 2 different supervisors and hopefully they will get it right this time. My concern is that they say this person is "possibly" associated with my phone number on file. I do not know the person they keep asking for. I feel like my account(s) have been breached possibly and that there is a security issue with one or more of my accounts. I cannot get them to tell me which retail establishment this is associated with, so I will just close all of the cards I have associated with this bank.


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Received a letter from them saying my payment was returned due to a routing number error. The prior payment cleared with no issue. When reviewing my bank statement the payment was credited to them and debited to me. I called, sent them copies of bank statements and they insisted on a letter from an official at my bank stating the funds came out. This is the most ridiculous thing I have ever encountered. They charged me $25 for return fee and did not credit the $25 payment to my account, so $50 cost when I paid them on time (early actually) and still have not had the issue resolved. Had to go to the bank today and the bank thought I was crazy... Said they had never heard of such a thing!


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As a customer of good standing of 3 years and never being late I asked the company to waive the late fees after paying the acct off. Other consumers give you a one time waiver. They didn't. Only waived the interest fees and had me pay the late fee anyway. I'll never shop with them again.


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This Bank's credit card details regarding HOW late fees are assessed and exactly what time of the day that payments need to be posted (8 pm) are borderline robbery in order to make money at any cost to consumers. PLEASE BE AWARE of the following: minimum payments change monthly (i.e. $85 vs $86 vs $88). A late fee is assessed (again could be $25 or $35) based upon if your payment was posted AFTER 8 pm on date due OR if you made an automatic payment of less than the minimum payment due stated on the invoice. I was charged a $35 late fee even though bill was paid on time, but my bank made an automatic payment of $85 vs $88 and the $35 fee was attached to the $3.00 that was not paid. 


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I have had several situations where I have received my statement late. Very short billing cycle. I get online the same day (5 days past due) pay the account in full (54.00). Then they assess a $27 late fee, 2.00 in finance charges. I call to have them remove the fee. Well, I am not eligible because I had a fee removed in the last 18 months? Kept me on the call for 45 minutes... and just kept saying "NO".


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Twice in the last six months they have not credited my account. It was paid by cash in store. I have the receipt. I send in a copy of the receipt and they're still harassing me saying I did not pay them and charging me an ungodly amount for a late fee. I will be going in store to handle this. Victoria's Secret will never get another cent out of me. I close my account in October. This company is very unprofessional and keeps charging interest when I have never been late for a payment. Will contact a lawyer.


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Had a tooth break while my dentist was out of town. Aspen could get me in next day so I went in to see if there was a temporary fix we could do until my dentist came back. To make a long story short I applied for financing for an implant procedure and made an appointment for a month later. The whole thing was 7 grand. After other opinions I cancelled the appointment. So imagine my surprise when I get a bill for nearly 7 grand for a procedure I never had and cancelled weeks before the appointment date. 


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I have had accounts with Comenity Bank since they came on the scene. I recently applied for 5 new cards, verified and approved and that made the bank nervous. They have frozen some accounts and closed others. Many have a zero balances and none are delinquent. I didn't use the shopping cart trick. I actually had a decent credit score. I have cards from other reputable banks, Wells Fargo, Chase, Discover and Capital one. I am gonna close every account and keep it moving. Bad customer service in the 21st Century is unacceptable. I have officially fallen out with Comenity Bank. And I plan to file Class Action when they report derogatory info to my credit. Really, I ain't mad, it will be a blessing to not be tempted to use their cards. God works in mysterious ways...


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I have just read all of the other reviews and they are 100% accurate. They purposely did not send the first month's bill, which ended up in a very big late fee. I got the card to help build credit and to purchase a much needed rug. I now wish I had picked a different banks card over Comenity. My Synchrony never screwed me over like this with the new egg card, that's for sure. 2 Thumbs down to Comenity.


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My January payment was due on the 12th and I electronically paid it through my bank on the 3rd. When I got my February statement the payment was not applied. I have been trying to resolve this since the middle of January by phone calls and letters to customer service. My account is in dispute but they keep adding late fees and minimum payment charge even though they say it could take up to 60 days to resolve. When I call and the recording tells me my balance it says it is in collections. This doesn't seem acceptable when I have done the right thing. Please be extremely careful if you get a credit card from them.


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I was a Comenity bank customer with Avenue...Lane Bryant and Metrostyle. Well I fell 2 months behind on Lane Bryant and Metrostyle. I reached out to them to let them know about my financial situation changing and tried to make arrangements to pay and to keep my accounts in good standing. Well after the arrangements were agreed upon by myself and the bank...they closed my accounts with the exception of the Avenue account which was not behind in payment...that was in 2015...so I just paid them until they were done! 


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We frequently shop at Pottery Barn and use their store credit card (provided by Comenity Bank). While shopping at a local store in December 2016, the sales associate had trouble with the card being read by their charge unit. She completed the transaction by simply entering the numbers manually. She suggested we request a replacement card. Good luck with that. After nearly two months trying, and being told by phone that a replacement was being sent that day (mid-January), no card. We did get a letter (the third) saying they had tried to reach us, to no avail. So would not send the card. BS!!!


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I'm reviewing Comenity Bank's Visa card for William and Sonoma and my recent experience with them. I was shopping their website and got a credit card offer and applied, was approved for $1500 CL. This company is down right dirty for doing what they done to me. Not only did they offer me the CC but sent it out and let me activate it then told me "Congratulations you can now shop with your new CC!" 


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I have two accounts with Comenity. DB and VS. I've fallen behind on payments due to working partime. Account was sent to recovery dept. The reps are rude and nasty. Being nasty isn't going to make me pay any faster. They need not to harass clients and threaten them about account going to an attorney. The reps are unprofessional and some yell and interject. Hire better folks!


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Since Comenity took over Credit Card payments for Boscovs, we have been hit with 2 $25.00 late fees already, one last August and now in January. I mail all our payments in the same time frame to make sure they arrive on time and we have never been assessed this except for the Comenity-Boscovs card. That seems to be somewhat of a coincidence and when I called Comenity, they said they can't waive it since we already had the late fee last August and it was within an 18 month period. This is a rip off and I canceled my account but my wife kept her card but they aren't getting any more of my money.


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I don't owe this bank any money and have not borrowed any money. Yet they continue to stalk and harass me with threatening phone calls. I did apply for credit through Aspen Dental but never needed the credit, so I don't owe any money. Will also never use Aspen Dental because of their affiliation with this bank. My plan is to file a complaint with the Ohio Better Business Bureau. Don't waste your time with these unscrupulous people. If you can't pay cash for your items, then keep walking.


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I received 2 phone calls from Comenity Bank today telling me that I am missed my last payment of $21.65 and I now have 2 months of late fees due. The first caller told me it was on an order that had been returned to HSN and the second called me that it was on an order that I placed at HSN in May of 2016 and I need to pay $75 or I will be turned over to collections. However, if I paid $50, he back out one of the late fees. When I called HSN to get some info on this, they could not help me, said I need to call the bank because they cannot call the bank on my behalf, but they could do a 3-way conference call. Well, I got disconnected. Called my bank and my web payments have been taken out of my account, but Comenity did not credit my account.


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I think Comenity makes it a habit of not sending your first bill so you get charged late fees. Twice, two different store cards ran by Comenity, I did not get a bill after my first purchase. Obviously without a bill, it did not get paid. Started getting phone calls for payment before an actual bill came (again, with both of these accounts). When it did show up there was a late fee.


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I got a call from Comenity saying I was late on a payment. I explained my situation of losing my own debit credit card. Then got informed I was 2 months behind. I made purchase at the end of Nov. Just got a bill and the payment due date was 1-6-2017. So how am I behind two payments? That is a crock.


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I opened a new account with this bank via special offer through ULTA. I tried to use my new CC (brand new account, no late fees, no overage on my end) but it was declined - no reason provided. Happened 2 times... I called the bank and found out they had closed my account without any notification to me. I am closing out this account, for sure. I have nothing positive to say about this experience.


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I have had difficulties with the payment side of this company. A number of times I have had to make a payment after it was electronically sent in because I found it difficult to get that part of their payment system to work either as a single payment or trying to make monthly payment set up. I was getting late charges with statements and after a while I found the only way to make a payment that was processed was by phone. After making a final payment, I got a statement saying that I owed another late charge. Today I called them and told them that the statement I received was incorrect and that I refused to pay any further late charges. I had closed the account on the 5th of January and at first they could not remove the late charge. I finally got hold of someone, who as a courtesy said she would remove it. I suggest that if you are going to order from this group use your own credit cards and leave their Comenity Card out of the situation altogether.


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I get that working for this creditor/bank cannot be a walk in the park, but their employees are rude, condescending, call multiple times/day (not just you, the card holder, but your family members, too), and then make up excuses why they're allowed to do this, and state that their employees never dealt with you in an unprofessional manner. Please avoid if you can!


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COMENITY Bank is the biggest rip-off company I've ever encountered. They pounce on you one minute after your $1 payment is due and quickly charge you $27. It happened to me 2 months in a row. That's $54 down the drain with nothing to show for it. I closed this account right away. I feel lucky compared to the hundreds of other horror stories I sat and read from other consumers. How long can these scam artists be allowed to prey on consumers trying to build their credit? Stay away from this company and spread the word.


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This bank is a total rip-off... I try to make payments to them online and their system will not accept them. Obviously they do this so they can add a late fee to your account. Paying by phone gets even better... It's a $9 fee just to talk to a customer service rep, even if you're paying from your checking account. I sincerely believe that Comenity Bank's practices should be investigated.


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We had a simple but continually ignored “Required Minimum Distribution (RMD) Transfer Request” which we started over three (3 1/2) weeks earlier. As of this review, Huntington National Bank still has not completed our request. I will give a final update when they finally do their job. It was initiated due to the fact that we are out of town (serious medical reasons and rehabilitation) and needed our RMD’s for medical expenses. We needed HNB and they continously failed to deliver, ignored our calls and only started helping us after the BBB got involved therefore, we are now going to transfer our IRAs to another bank that will give us proper customer service and not ignore me because I am a senior citizen. We are closing all our business with Huntington and encourage you to do the same. We cannot possibility leave any money in a bank knowing that they could care less about seniors. 


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This is the worst bank ever!!! The customer service is horrible. They are very unprofessional and they play with your money. Put your account on hold for more than 10 business days and give you the run around on which department to call. The branch managers are lazy and never know what to do. The customer service always refers you back to the branch and the branch claims customer service are liars and don't know what they are talking about. Meanwhile you won't be able to access your money. They are always moving your money and then putting it back. Always getting notifications of a new account opening in your name and you didn't.


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This complaint is about Huntington Bank, who is in violation of regulation E. I reported the unauthorized debit card transactions and they refused to refund me the fraudulent transactions. Initially they told me I do not qualify for a debit card. I had no idea one is coming in the mail. I did not receive it. It was used fraudulently and now I’m liable for all the fraudulent transactions because they are refusing to refund it. I reported it to them within less than 30 days. None of the transactions were made by me. I was out of town during that time and did not expect a debit card to be coming in the mail as they originally told me I do not qualify for one.


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Forgot I locked debit card. They froze it after I tried to use it online then say to call them but they are not open. ** is that? I have to wait until 7 am. Thing is it's Friday so I'm stuck no money because this bank won't do anything until 7 am on working day!!!! ** IS THAT? BOOO!!!! IT'S 2023.


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On Friday 9/1, I took my first paycheck from my new job into a branch, I had already set up my account a few weeks prior. I was happy to see the lady behind the counter as I had had several conversations with her at my previous job. I was in a hurry due to a MRI appointment I needed to get to in 15 mins. She told me since my account was new, and this was my first paycheck, it wouldn't be available until Tuesday, the day after Labor Day. I said, "Ok, well can I get cash here?" She said, "No, it would all be held until Tues." 


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I had not been notified that I was the beneficiary of my late brother's inheritance until Huntington threatened to turn it over to Unclaimed property. Unable to travel to Michigan because of health problems, I followed the instructions that were mailed to my brother's former address. Even though the instructions were followed, the funds were not given to me. Branch manager would not return emails or phone calls. But I was finally able to reach Gary C. Customer Advocate and he was on it. In less than a week everything was resolved. Six out of five stars for Gary whose professionalism made up for the horrible experience that I had at the Branch level.


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My grandma's husband took a loan out on their house and shortly passed afterwards. My grandma attempted to make the payment TONS of times but the bank refused her money and now she's lost her home of over 25+ years thanks to this bank.


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Why bother giving me credit if you don't want me to use it? I charged a trip to Mexico on my Huntington card - not even up to my credit limit, mind you - and they promptly cut my credit limit down to the amount charged. I complained to them to no avail... They said it was because my credit score went down... well, yes, it does that when you utilize some of your open credit. It only went down a few points! THEY made it go down FAR more by slicing my credit limit in half! It is now locked and being paid off, then it can just sit there locked. I don't plan to use it again. I'll keep my business transactions with companies that do NOT do that and base their decisions on my relationship with them, my excellent payment history and the fact that I always pay more than the minimum required.


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I opened my business account with Huntington Bank in March 2023, they asked all the questions they wanted, I explained all services my business needed and I waited 3 months for them to fulfill their promises and it didn’t happen, I went to third party financial institution to get the services I needed and Huntington Bank kept charging me for services they never provided, they over promised and never delivered. Their Employees don’t know what their bank can and can’t provide, I was very disappointed.


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I banked for over 25 years with CHEMICAL/TCF with my entire family, personal, business, trust accounts, etc. because the customer service was outstanding. The transition from TCF to Huntington was a nightmare. Not a single employee at my branch has prior banking experience. Deposits have been made to wrong accounts, ATM never working, staff cut to 2 people, no weekend lobby access, counter checks with wrong account # written in by teller causing all my accounts to be frozen and force closed by “Risk Dept”. The accounts had no history of overdraft and my credit score is 825. They never gave any notice of the accounts being frozen or closed. When called I was told the accounts were being closed and a Dear John letter with the funds in each account would be mailed!


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After I lost my last parent, I needed access to the bank box. I actually have another box at another bank, for important documents. My name is on accounts at that bank, so No Problem. This one is more for valuables, keepsakes, etc, so I had never tried to access it myself (although I DO pay the yearly fee.) Well, I went there recently, and was told that I needed to go to Probate Court. My parents were Intelligent, Educated folks, and I knew that there was NO WAY my Father would not have made me a joint tenant with survivorship rights. The No Account employee, however, just stonewalled me that I wasn't in the system.


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Hello, my name is Tony **, I came into Huntington bank of Medina Ohio. I thought the account set up was fine. I however made an attempt to set up my online account. There have been unseen forces controlling my account moneys. That is not freedom. I am of only $40 years old. I need it to stop. these kinds of practices can have serious consequences for people committing them. God Damn Fall.


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Our business filed Chapter 11 bankruptcy, still made our payments with Huntington Bank regardless of what counsel had said which was to stop making payments, and we will negotiate a settlement. Trying to still file 2022 business taxes and Huntington Bank regardless of being current on account, never late, wipes out our online access to our load accounts to the point we can no longer get the statements we need for our CPA. Upon contacting their legal department, we were told our attorney needs to ask for permission to allow Huntington Bank to release our statements. How odd, we have never been late on payments yet we cannot have access to our statements or sent to us without written permission. God help this world. Here is a bank that needs to be closed down. NEVER AGAIN.


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Had this account for years. All of the sudden my 235k savings received no interest for July 2023 - Called. Wasted 45 minutes on the phone and was assured my account was accruing interest. It’s over a week and still nothing. Run and get your money before these guys go under.


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Do NOT open an account with these shady hacks!! They just stole all my saving over the weekend saying that I owed them money but will not provide me any proof!! They said they tried to get ahold of me via letters to an address I haven’t lived at in years! No PHONE Calls, nothing!! I have had the same number for ages!! They did not try!! The customer service is **! No one cares or is willing to help or listen!! DO NOT CHOOSE THIS SHADY BUSINESS!!! STAY AWAY.


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Do not open account if you do not live close to one of their bank branch. My account got locked when I tried to transfer money for the first time after opening account and customer care asked me to come to the nearest branch for verification to unlock the account. The problem was nearest branch was 500 miles as I live in PA and they have no branch in PA.


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There's too many inconveniences with this bank. For one, I tried opening a bank account and they wouldn't let me complete the process just because my ID has my full name (which is a really long name, first, middle and with two last names) so since my name is so long I only input my first name and one last name when creating my LLC, and they wanted the name for the owner of the LLC to be the complete first name, middle and two lastnames so that it would match with my ID card. Wasted an hour with them due to this trivial detail and I wasn't going to go through the trouble wasting more time and money just to correct the name on my llc document papers so I just went to U.S. bank where they opened my business bank account where they didn't care about something as trivial as the name on the llc papers not being the complete name as my ID.


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I went to my local branch to make sure I would have no issues with my debit card out of the country. When I arrived it worked for 2 days and then stopped working. They say nothing is wrong with it, but I get a blocked message any time I try and use it. I can not access any of my money. I asked if I could have a new card overnighted but they won’t. Been on my vacation on the phone with Huntington over and over and I have no cash and i can’t use my card and they could care less.


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I came over to Huntington Bank in 2020 because my old bank Fifth Third wasnt cutting it anymore because of bad customer service. Huntington has been good and has been meeting all of my banking needs until a week ago. I got a text sent to my phone from the fraud department asking if I made a certain charge and I said "no" so they had to cancel my card and issue me a new one which would take 5 business days to come in the mail. So I waited and waited, checking the mail everyday, and it's been 5 or even 6 business days and still no card. So I contact Huntington customer service today to inquire on the status of my new card and the representative I spoke with today said that no order was ever placed for a new card, meaning that the person I spoke with last never did their job and I'm just left in financial limbo. 


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I've had the worst banking experience with a manager who wanted to know about my life and called me at home to ask me personal questions!!! This is so rude and a violation of privacy act!!!! It's uncomprehensive!


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At 3:47 a.m. I received an email notification from Huntington stating I had a direct deposit from Real Manage, LLC payroll. It said as of 6/15/2023 my balance was over $2,000. My paycheck was direct deposited on 06/15/2023 before 3 a.m. I received another email notification at 7:08 a.m. that said my account had an over $2,000 balance. I got another email that said my account had an over $2,000 balance. I tried to pay my car payment, but it said I could not accept my debit card. I went to an ATM at a bank near my house. It was declined due to insufficient funds. I went to a Huntington Bank ATM, and it said insufficient funds. I called customer service and they could not do anything because there was a hold open my account. I got an email on the 12th that said the hold was lifted. She said that the hold was placed again because of my payroll deposit. They had received deposits before. There should not have been an issue. I asked for a supervisor. 


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If I could give them a zero, I would. On June 4, 2023 I attempted to deposit $700 Dollars to my checking account at the ATM on 7030 Hamilton Ave. The ATM took my $700 and did not credit my account. I have called 4 times now-once on the 5th, once on the 7th, once on the 9th, and now again today on the 13th. The first time the address was incorrect, the next time the address was incorrect. The last time they flat-out lied. I want my money. I have wasted almost 5 hours of my life talking to people who make it VERY clear they don't care and still no money. Halema in customer service in Columbus, OH is the WORST customer service rep I have ever dealt with-and she is a supervisor. Do yourself a favor and go ANYWHERE else with your money.


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I opened my checking account with TCF bank over 25 years ago. I had no complaints. Then TCF got acquired by Huntington. I figured I would see how things work out. For a while things were okay. Nothing too good, nothing too bad. They offered me $1,000 standby cash and though I did not really need it, I figured why not, you never know. The offer seemed like it was based on my banking history. I am sure somewhere in the fine print they talked about all sorts of things, including a credit check, which I was not really prepared for, only saw it when my credit score went down because of the credit check. Okay, whatever.... Then I figured I would try how it worked. I did, it was fairly simple, but I really did not need the credit so I paid it back. Next surprise - because I did not pay it back with their autopay option, they reduced my credit line by the amount I transferred. And with that, boom, my credit score got affected. For what? Paying early?


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Shame on me. I waited till the last day to pay my mortgage. I put $725 in the ATM, and it didn't take a few bills. When I went to exchange these bills, the machine canceled the transaction, stole my money and didn't give me a receipt. I went into the bank and they said they couldn't help. Called and they said I'd have my money back in 24 hours. 2 days later, I call and they said it would be the third day, I will have my money back. Day 4 I call again. Again they say it usually takes 10 days to get your money back! Really? Can you imagine? A bank ripping you off, then blowing smoke up your butt. Its almost a week later and I just yesterday received a letter stating that they are looking into the issue. Seriously? Now I understand why all these credit unions are popping up all over! Because banks are attempting to screw over anyone they can.


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They approved my company for a $250K SBA loan. I had to use it before 6 months expired. Since I didn't have an immediate need for it, I wound up not using it. In my book that is called being fiscally prudent. After 10 months I did need it, but was told I had to re-apply. Since my company had grown 3x since the initial approval, I thought it was just going to be a formality. Boy was I wrong!! They wound up not approving it for a number of ridiculous reasons that somehow didn't matter the first time around. Underwriters are either incompetent or were told not to approve any more loans since the banking industry is in turmoil due to terrible management. I wouldn't get anywhere near this bank even if it was the last one standing.


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This bank should not be in business. They don't know the difference between the truth and a lie. They take no responsibility for their actions. They treat their customers as low lives. If they didn't have to be bothered by us, I'm sure they would be happier. This will be the next bank to fail.


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Very informative. I think the bank should get The word out by mail Like other banks So people are informed about The relatively new bank. Should try to follow in the footsteps Of Chase Bank. I would recommend Huntington to A friend.


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I deposited a check from an item I sold and now my account is locked. They told me the check was altered. Nobody seems to know why or what was supposedly altered on the check. The check writer is a business and their bank says there is plenty of money in the account and doesn't know the problem. This bank has the worst customer service and treats customers like crap. If you value your money and want a respectful bank Do not bank here.


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Employees are rude and unprofessional! They decline payment without explanation when you have plenty of funds then when you call they tell you you have a fraud alert without notification. When I call to try and get an answer their customer service puts you on hold then never comes back (26 minutes). Call back and the next one hangs up on me. Their employees talk to seniors like they are stupid or dumb. I'm done with them. They don't like retired people, I was told we track our money to close.


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I have been with this bank for a couple years now, knowing they prevent fraudulent and scam activities towards my account. Despite these services, my account was recently subjected to a scam, resulting in my bank account being closed and my inability to access my funds. I was then told I should find another bank to bank at, "If I let this happen once who's to say it won't again, after all, it's our name on the line." Still have not received my funds from my paycheck. Consumers beware.


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The staff in the branches were usually good, efficient and pleasant. My issue is with the "Standby Cash" product and how it is reported. After having a checking account at Huntington for a year, I received a notice that a complimentary credit line - Standby Cash - had been opened based on my positive account history. Ok, cool, don't need it, but nice to have for emergencies. A few months later I got a transfer to my checking form this credit line to bridge the gap until payday, a week away. I was notified that my usage of the account would be reported to the credit bureaus, expectedly, and I could contact them with any questions. 


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We have spent more than a year, endless paperwork, 2 appraisals they ordered, we are at less than 50% loan to value, all payments have been made by using their auto pay option, and they will not remove the PMI. They just ignore our calls. They are crooks! AVOID THIS BANK AT ALL COST


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I had recently received a settlement check from the govt. I haven’t used a bank account in years because I have had direct deposit go straight to my CashApp. Well, I need to go to a Huntington location because it wasn’t letting me deposit the check (260). I walked in and tried to cash it and was told I needed two from of ID. I presented my DL and asked if another card would work. They said “No”. I asked if my BIRTH CERTIFICATE would work. Again “No”. Will proof of address work “No”. So I asked “OK I give up. What can I use as a second form?” They listed a bunch of crazy weird things like a Union membership card and a friggin Concealed carry permit. I said, "Well can I use my Birth certificate to open an account." They said “Yes”…. What?! So I can cash a check with one form as long as I have an account and I can use my BC as a second form if I’d to open one but not to cash a check without one? They said they didn’t have time to open an account for me that day. I looked around and No one else was in the building. 


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My father passed away and left an IRA to my brother and me. It took the manager of my local branch over a month to find out who the beneficiaries are. Now she won’t release my half to me without my brother.


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The manager at the Madison Heights location is rudest bank manager I’ve ever dealt with. She makes almost impossible to deposit money in your bank account. She is very short customers, she doesn’t listen and I can’t believe she still has a job there.


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I've been banking with these guys for years now and ever since I've set up direct deposit I've been having trouble with accessing my paycheck 2 days early with the early pay perk. The first 2 months was good, I got them two days early. But after the first 2 months they started being 1 day early for about 3 months and now they aren't even coming early anymore! It's like they just stopped. I thought it was a problem with my payroll department through my job but they always send me my pay slip and a confirmation email when they've sent my information over to my bank, and that's always 2 days before my actual pay day. Huntington needs to look into their employees and see who isn't doing their job because I've been expecting my check early and now that it isn't coming early anymore my bills aren't being paid on the dates they are due, my account is being overdraft instead!!! And they collect their overdraft fees then finally release my funds after my pay day!!


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I thought that Bank of America was the worst bank in the world well Hello, Huntington the worst of the worst! Do not back here they seriously have issues not to mention customer service representatives that answer calls with loud noises, TV’s and barking dogs. REALLY? No no no run.


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I've had a mortgage with Huntington for several years. I have had a bad experience with mortgage servicing. They never seem to receive my proof-of-insurance when I send it, and ultimately put force-placed insurance in place. It has taken hours to resolve. I've never had this problem with any other bank I've worked with, and it happens repeatedly with Huntington.


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Had a line of credit with them. They try everything they can to keep you from making large payments or paying it off, limits on transfers, etc. Tried paying the full balance a but would always get a bill the next month showing a balance of $0.01 and added interest. After doing this twice, I called. They said, "You cannot payoff a loan online, you have to request a payoff amount, then send a signed letter." There is no form or anything, just a handwritten letter. It's like the year 1950 or something. None of this info is on the website. No address to send letter to, no email, nothing. The system is designed to take advantage of people and send them bills and collect interest ... Never again.


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WARNING - POOR SECURITY AT HUNTINGTON. We recently had fraudulent activity on our account, which we flagged. We also called Huntington, and they assured us that the relevant ATM/debit cards would be locked, and new ones mailed out. Three days later, an even larger series of fraudulent charges have now appeared. Clearly, there are no effective security controls on accounts at Huntington. What is also mind-boggling is that even though the charges were flagged as fraudulent, Huntington lets the charges go through, money is withdrawn from your account, and then they enter a dispute process. Will be filing a complaint with the OCC, as consumers are clearly not being protected by Huntington.


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Was given a bogus check and they closed my accounts without warning. Didn't give me any notice or written explanation. Just closed account.. After calling several times to plead my case I decided to bank elsewhere.


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I made a loan payment online and no email or notification was given that a payment was made and was pending. When I contacted the customer service department the first representative when I asked why I didn’t receive confirmation he said because! I said that’s not a answer. He hung up on me. I called again and the next agent named Dean said that’s how long it takes. It will not post until 8pm. I asked how can I just get a verification that a payment was made via email, text etc. "We don’t do that," he said. I explained I don’t understand considering I pay and buy many things online and get some sort of confirmation. He said, "If you don’t listen and keep belittling my company" he would hang up. I asked again he hung up. Is this customer service at Huntington?


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When I opened the account I was told there was a $50 safety overdraft net. I understand banks don't like when people overdraft but why offer this service if you're just going to take it away whenever you decide you just don't like my transactions? I had my tax refund sent here and had to wait almost an entire week before they would let me use any of it. I don't know what kind of financial company takes over a WEEK to verify a government deposit, but whatever. Then, when I started using that money to pay my rent, they froze my account again. I had to call them again to get my account unlocked. Next month it was the same story despite me using the same payment portal to pay the same amount of rent to the same place. Their fraud detection is insane as well. I went to do one simple charge with my Google Pay account for a subscription and they shut my entire account down. 


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We were Huntington bank customers for over 20 years. Recently we received a letter that we were considered high risk and they were closing our account. We tried calling the phone number on the letter but no explanation was given. Not even corporate would give us a reason. We are regular people in our 50's. Why in the world we're considered high risk we have no idea. To top off being booted out of our bank, they screwed up our last transaction and then they charged my insurance $20 for returned funds that they never show taken out??? When I called, they said they show no withdrawal for an automatic monthly withdrawal. So we got screwed over $20 for their mistake. Before all this, I would have and did highly recommend Huntington. Now I don't recommend anyone use them.


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They put all my accounts on hold until a check was cleared for 2 weeks. The ATMs be down and you can’t make deposits, and your ATM card will be deactivated until your check clears. They will closed down your online mobile banking portal so you can’t see what’s happening with your accounts, until the check clears. The worse bank ever in the world.


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We have been banking with Huntington since they took over TCF banks. We have never had a problem until they took over. Now we have to wait 2 weeks to get an answer on a Canadian check to be told we need to give them $75.00 to investigate the check. I called the main branch and was told that the local bank is the only one that can help me and the person I need to talk to is not in for a week, This is a really poor way to run a business that is in the business of handling money. We will be switching banks and I hope the other businesses don't get screwed like we are. They have given us the run around when needing answers. This bank has very poor customer service.


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I have been a customer of Huntington for 5 months. I deposited my daughter's payroll check for her on 8/29 and I have been doing this without incident for five months. This time they put a 5 day hold on a $335 check. I totally understand that why all of a sudden now it's a problem. I don't know but fine whatever. I still have $800.00 in my account available to me. I go to use my debit card on 8/31 and it tells me to call customer service transaction has been declined.


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They lowered my credit score over 100 pts despite my being current and making triple payments for the last 3 years. Offered me a renewal of a loan at high rates then made it impossible for me to go elsewhere by cutting my Credit score.


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This ATM was moved from inside of Giant Eagle to outside in the parking lot. As of this writing it has been unable to take deposits for a week (that I know of). Spoke to a Katie ** then switched to supervisor (Salum?) who took my formal complaint. Both nice but could not really help me. I asked questions like who services the ATMs. It is outsourced as I thought but for obvious reasons they couldn't provide the vendor's name. I'm not understanding why a bank whose livelihood depends on deposits are not on top of why this machine can't take a ** deposit. This particular machine is either totally out or a function is inoperable. I've called at least twice before. So guess what? I'm done with Huntington Bank they've ** me for the last time. All direct deposits have been moved to my brokerage account, which has its own banking side anyway. 


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I switched to Huntington from PNC a year ago and regret it. I deposit and withdraw cash often, but no matter what location I visit their ATMs are always down! Out of order, no cash deposit, no cash withdrawal. This morning I visited 3 locations on my way to work and all 3 were out of order! I’ll be search for a more reliable bank because the inconvenience is more than aggravating.


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Deposited made at bank, combination of cash and check, and did not post in my account for over a week. I called the customer service line and after 30 minutes of time was told that the cash portion always has a hold period on it but the check portion should be good in 5-7 working days? Agent could not explain the logic of cold cash having a hold on it not able to tell me when hold would be released? Incompetence.


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I made a business checking deposit using a preprinted deposit slip from Huntington. Huntington deposited our funds in the wrong account. It took them 4 business days to correct their error. I had to call every day. They refused to call me back.


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As a Hunting customer I enjoyed the banking experience until they merged with Firstmerit. Since then the experience has been hell to deal with. This last time I needed to contact customer service is the reason I'm thinking it's time to find another bank. Customer service rep did not understand that I want to check on a transaction I didn't recognize. Repeatedly self so many times I had to stop trying. So I decided I wanted to replace my debit card with a new, with a new number. I felt as if my card was compromised. The reason I originally called for, but was unable to get the foreigner to understand. But even the debit card was too much for him to understand. I literally had to hang up before the colorful 4 letter words started to flow. Unreal! This bank has gone to a pit of country customer service center? I quit!


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Absolutely terrible bank to work with---and I used to work at one! I'm only 24 yrs old and I feel like an old crabby person writing this review, but seriously! EVERY month since I have had my car loan with them (6), I have had issues. I set up my loan on auto-pay. It's easy and I don't have to worry about it, right? Wrong. Three of the six months, I got charged twice (over $800)--their solution was to mail me a check for the refund of one month. Ok, thanks, that will be awhile, but it's a solution. Doesn't matter, it's fine. Customer service (CS) was nice but didn't have a solution as to why I got charged twice. Just mailed me a check. Next two months--my scheduled payment doesn't pull. Why? CS has no idea. But now I'm late on my payment. They tell me to enter it manually. Fine.


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BEWARE! This is one of the worst tools Huntington has introduced. If you are someone who does not watch their balance every day, or, if you live from pay-check-to-paycheck, DO NOT sign up for Stand-by-cash. If your balance is not where they want it (they frequently change the algorithm), they will decrease, disable, and report you to the credit bureaus. If you care about your credit score, it will take a hit, and you will definitely lose points. Now, keep in mind, when signing up for this tool, Huntington does not check your credit score. 


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I've had my account for years without issue. But companies will automatically check the auto pay box and bill the account. Having never had issues in the past, they seem to think they have to punish me by lowering my standby cash. Because that's all they can really do. But ** this bank. I'm moving to a credit union where I'll be rewarded for my good banking. And early paychecks? Too funny. If you count the night before my payday as early, you're an idiot. They offer absolutely nothing to long term customers. They like to predict that I'm going to spend $700 more in my account than I have even though I've never done so before. A really crapy bank. Even a Chime card offers more than this bank and I hate those types of entities. Better than Huntington. That's sad.


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My job gives us our checks on Fridays. I signed up for early deposits which are supposed to come a 2 day early just for it to come the day after it was supposed to. They’ll charge you random fees that will cause you to overdraft before they deposit your money. (They take their time depositing your cash app also.) They’re constantly updating the app which then won’t even let you check your balance on a computer. I miss TCF…. Huntington is dumpster juice ** Gas…. That’s how much they suck.


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Let me first start off by saying that this bank has TERRIBLE customer service!!! My business account had fraudulent activity THREE times and Huntington Bank did not have my account protected. They assisted me with opening up a new business account and they allowed another fraudulent activity to occur. They were really nonchalant about the situation and showed no type of reaction to what I was dealing with. When I told them that I was going to take all of my money out of their bank, they at that time suggested for me to set up Positive Pay. I have heard SO many negative things about Huntington Bank but I wanted to try them for myself. I should have ran when I had the chance. I do NOT recommend anyone to do business with Huntington Bank!!


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I have an auto loan currently. I will be getting away from them ASAP. I had been making payments early and overpaying. I changed a payment account and paid I thought was a week or 2 early to find out it was only 6 days early.. Ok that is not too bad. But 2 days prior to due date I finally get an email that the payment was returned.. More than enough money in account so I try repaying 2 days prior to due date since I was given no info on why it was returned. 


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I would put my personal experience review here to let people know that there are some staff members in Huntington that isn't doing their proper job. My account was close by Huntington staff because they say that I haven't make any activities on the account for 60 days and it's negative $4.72. That's why they closed the account. So I made the payment the day that I visited the Pataskala Branch and the Banker said that they will fixed it. 


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In general, I do not have any complaints about the bank itself, other than their online banking website is a complete joke. I can see how so many people are reporting issues with overdrafts and things like that because the website is entirely unreliable, for trying to keep track of your funds. If I wasn't old-school in how I keep track of my money, I would probably be over-drawing my account constantly, because the website is all over the place when it comes to showing your transactions and balances. One day, it will show your correct balance, then the next day some of your transactions disappear and it will show that you still have money in the account that you don't have. If you're not careful and you use the website to monitor your funds, you could easily get screwed up by it.


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Worst bank ever. They have no idea what they are doing. Somehow you can cash a check then put the money in to account BUT if you deposit check it sometimes clears and sometimes doesn’t. The website states that if you have banked with them for over 30 days you can have up to 500$ same business day lol. Not true at all. And if it goes negative over night they still hold you accountable even though they admit on the phone it’s a computer error. This bank is a complete joke and I will never ever bank here again. I have been with them for years. I can’t take the ** anymore.


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Huntington closed my account for no reason. I asked them why the lady said we can’t give any information and this is our final decision. This is my account and they can’t provide any information. There was money in the bank I was never negative in my account. The only thing was I sold some items on Ebay and OfferUp and the money was deposited in my account. So they called that a “risk”. I also use Zelle. Many times we can’t deposit or withdraw from their ATM because their machine is down so I give cash to my boyfriend and he Zelle's it to me. This is the worst bank and I am glad to be done with them.


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No vehicle, disabled, my drove me to Home Depot Memorial day weekend (Saturday to be exact). Used my debit card in the Garden Center and the thing had a skimmer on it and it was so loose. Well I told my father "there goes my debit card again". 2 weeks later at 1:51 am I get a text from my bank asking me if I just did a purchase at Amazon Music? Well here we are 6-11-22 and no access to my bank or money. My debit card says suspended and these clowns cannot be reached on the telephone! Been with Huntington since 1997 and now I'm shutting it down as soon as I get a ride up there. If you suspended my card then automatically send me a new one. Are you stupid!..SMH.


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I had a business account with TCF. Never had any issues. You get audited every year by your insurance company when you have a business and online through tcf I was able to access all my check images and bank statements. This year the audit is up. Huntington bank does not keep images of the checks that you deposit. Literally awls you can get is your bank statements. If you’re running a business do not go to Huntington Bank. That’s no help to you and it’s more work on your end. 


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Updated on 05/16/2022 : The manager of the grand Blanc branch, refused my handicap father service Because he was unable to get out of the car and go inside the branch. He is a double amputee that just got out of physical therapy and did not have the strength that day. She told me to put him on my back and carry him in, he requires a back brace to support his body’s weight. That week, they canceled his debit card without letting him know making it impossible for him to pay his at home nurse as well as his utilities and get food which is what forced us to have to go to the bank that day. I called and filed a complaint. 


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Here is my view. First I was a TCF Customer since 1998. Great bank. Hungering has standby cash so with a credit score well in the 800, I spent all of the 1000 standby cash, paid back in 3 days. Did it again, this time they ask me to pay it back when I had a low balance so they could sink me. Wrong, I paid it back in a day they suspended my standby money. Look I am no fool. I will leave this bank for this dirty little deed. Never kick a down opponent!! I always have cash to pay everything. Why do you think I am always at 800 credit score. Bye-bye Huntington.


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On the morning of April 28th, 2022, I was put in touch with a male individual in the tax department of Huntington Bank. I have been a customer for many years. This individual spoke so fast and was loquacious and that it would not let me talk and actually told me that what I wanted assistance with was NOT CORRECT! First of all, I was requesting help and not insisting that he answer whether or not "I" was correct! Secondly, I had an idea that this person must be on drugs. I could not believe how long-winded he was and how fast he was talking. Third, it really does take a lot of nerve to tell the customer that they are wrong and he never even attempted to assist me and the only thing left for me to do was say, "okay" "okay" "okay" while he repeatedly commented, "OH MY G-D" of course trying to insult me.


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I keep contacting their customer service to close the account as I am out of country and do not wish to return soon. But every time I call their customer service, they asking questions about my past addresses in USA, 25 years ago about just street names, despite answering correctly some of them they have fun by asking me to go to the nearest branch in USA. What a shame. They mean I have to come to USA just to close a bank account?. How can this type of ignorants and awkward bank is still in business. I urge all Americans to avoid this dirty inefficient bank. Do they think only Americans should do business with this bank. They have a minimum balance and should do transactions every year to prove it is not a dormant account. They keep threatening that dormant accounts have to pay high fees for being dormant. I doubt if they have any brains.


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In short, they cashed a check out of the account that was not even ours. Their mistake and they admitted it. It took the account negative and bounced check fees were added. They said they would reimburse the account as it was their fault. It's been a week now and the account still isn't fixed. This is my mother's account and she is retired and on a fixed income. 74 years old and no access to her funds because of their error. Thank God she had funds at another bank.


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First time using this account, with guided help from a bank representative with a mobile deposit. We deposited my husbands check via mobile banking…Photo of both sides of check deposited on Friday April 8th, and was told two times that the deposit would be available the next day, Saturday April 9th, 2022. The deposit was not available. Instead we got an email stating that they put a hold on the deposit until my husband's employer's bank (chase bank) can verify that the funds are available until Friday April 15, 2022!!!! There is a phone number on the front of the check if they need to verify the funds! Some MORON who is working on this hold WILL NOT MAKE A SIMPLE PHONE CALL TO VERIFY FUNDS AVAILABILITY! I know it’s “Their system”, but having a manager call the processing dept to try and get out funds available now for us, isn’t working either. 


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I manage my sister's banking as her POA. Huntington Bank has put her account on hold several times due to "suspicious" activity. I do appreciate the bank being cautious, they should not take forever to remove the holds after a reason for the activity has been provided. I would change banks if it weren't such a hassle.


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I have now worked with several banks with regard to business accounts, working for different employers over the years. I have never experienced one as bad as Huntington Bank. It started with a horrible role out of the purchase and then transfer of accounts from our previous bank. (Losing account info, lines out the door at several branches to fix the issues of the role out, etc.) We have now been with Huntington since Oct 2021 (5 months), and just received notice of a second round of bank fee changes taking place. They are regularly changing fees every 2-3 months and each time, the fees have increased and are taking place on more transactions. I am actively searching for a new bank.


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I’ve been a great customer for about four years, never bounced a check. Recently opened up a HELOC Or a revolving line of credit base on a second mortgage. Recently I deposited a somewhat large check from another bank which understandably would result in a hold on those funds however they closed out my access to Internet information on my account so I am operating blind. As a result my app was shut down as well as phone banking/information blocked. This makes it impossible to keep track of which checks are getting cashed and what current balance is. Damnedest thing I’ve ever seen. Bottom line is they do not care, go elsewhere. Don’t say I did not warn you


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I've only been with Huntington for about a year and a half. I had heard some horror stories from people I know, but I also knew someone who was a branch manager at Huntington (a good friend who has since left and went to Fifth Third) that constantly talked about their new and innovative features like early pay and 24-hour Grace. So I gave them a chance. And my friend was right, those features are very nice and very convenient. Which makes Huntington seem like a legitimate major Bank, at least they did at first. I won't get into all of the ways they try to mail you on fees and our stingy on literally every rule when it comes to them making a buck and you getting screwed. I have banked with Fifth Third and PNC in the past and both always went out of their way to make something right for the customer. Because that's their


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I started my bank account when it was Chemical bank. Then it switched to TCF, then Huntington. I never had any problems until Huntington took over. They overdrafted my account several times trying, then retrying, and retrying, to take payment for an order I cancelled and NEVER received. They stole a lot of money from me doing that!!!! I put overdraft protection on after that. Then after all their ridiculous fees to withdrawal my own money, I ended up negative 88 cents. They sent me an email weekly wanting their 88 cents, but didn't once tell me it would cause my account to close. So the IRS shows my tax return has been deposited in to my Huntington account, but Huntington shows they closed my account. No clue where my money is. This bank is a huge thief. Stay away!!!!


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Horrible! Since Huntington Bank took over TCF they have done nothing but fumble small task. Task as small as failure sending notifications to the online website, app, email, phone call, text, or mail. Failure to accommodate customers for the mistakes made by the bank system, & or personnel. Failure to have clear & transparent policy. As I look for another bank I want everyone to know that this is been a horrible experience with a bank and they should save themselves the inconvenience by going elsewhere with their money.


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I have had the Huntington credit card for almost two years. I pay it off every month and have requested a credit increase as I sometimes have more active months 2x. One time they told me I could not until it has been a year. The second after an hour said they could not. RUN.


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Help me to understand Huntington... A business account got hacked and you say this on your site Dispute a Charge. "What?! You didn't make that purchase. We're here to help. Call us with the date of the charge and its dollar amount. Speed up the process by having the appropriate dispute form ready." Called the number provided by their website with my mother to assist her with her hacked accounts and they can't freeze your account on weekends or holidays? This is the 3rd time someone has hacked into her account and they said they could not do anything to prevent the hacker from stealing all of the funds from her linked accounts because it is a business account. We could not shut anything down online like the customer service rep said we could, could not transfer funds to keep them safe, and was told we would have to deal with this on Tuesday.


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If I could give no stars I would. Huntington Bank is by far the worst bank open. They have no automated system to conduct business, their hold times are ridiculous, they freeze and put holds on your account for no reason. They give you the runaround with mixed communication, false information and seems that training or care for the customer is non existing. The worse thing TCF bank did was turn to Huntington bank. My account has now been under review for going on more than two months. I have submitted multiple times the same documentation, been to the branch over 7 times to the point the branch staff says they don’t understand what corporate is doing. After filing consumer complaints and reaching out to Attorney general I finally got some answers but not my money and still going through the same shameful horrible customer service nightmare. They need to be investigated honestly by the government.


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Go anywhere else. Huntington is horrible, disorganized, and makes promises they never intend of fulfilling. I deposited a large lump sum of money with them wanting to take advantage of a new promotion for new customers. I never got the promotion after 4 months and when I called their customer service line; the rep was confused because she said all of the criteria was met and she requested a letter be sent out to me to indicate why I never received my money. I never even received a letter, let alone the bonus I was entitled to. My money earned me a whole $4.37 in four months. Screw you Huntington. I happily transferred every fricken cent back to Chase.


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Huntington Bank has messed up consistently since they bought out our old bank. They locked our debit card because of a big purchase that we Told them about a week earlier-to Allow it to go through! Now I had to call three times to get through while my husband was waiting in the grocery store where his card was wrongly declined. We are seniors and had requested the Free checks that this bank offers. They sent the checks finally, three months later, and charged us almost $18 for them! That's not Free! I had to call them to get that corrected too.


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I've been banking with TCF over a decade, they were bought out by Huntington. Accounts were not transferred automatically, canceled debit/credit cards with years of validity (2025 for my card), when I called about the issue their customer service representative suggested other banks would be pleased to have me. She was being passive aggressive on purpose, apparently having not checked that my account is indeed quite large and other banks actually will be very pleased to have me on board. They have no way for me to activate the new card they issued while I'm overseas. They would not provide the card service agreement so I cannot check if they are in breach of contract, though I think the chances are about 50:50.


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They purchased my loan from another bank, then reported me to the credit bureau for nonpayment without even a phone call to rectify the situation. By the the time I was able to contact them to arrange for automatic payments, my credit score was wrecked.


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I was forced to use this bank and the interest rate being offered was more than reasonable. Setting up the online account however was a nightmare. The website does not allow you to save payment methods and forces you to type in bank and routing info (pasting it in is blocked) multiple times to confirm a payment. It does not allow you to set up recurring payments while there is a payment due which means you have to make the payment then return several days later to set up auto-payment.


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Ever since Tcf switched over I’ve been having problems and I’ve been with Tcf for years. Upon the holiday arriving my account went into negative. I’m a mother of 3. So bills and Christmas took over my account, I didn’t mind because I had multiple Direct deposit coming into my account. So one was child tax credit. Once it hit my account I was no longer in a negative. 


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This Company is absolute trash.. Got a letter in the mail about 3 weeks ago promoting an extra $150 for signing up for a checking account. Tried to sign up online, for 3 straight days was given (Our system is currently down, please call us directly). Called Directly... Agent was a nice person but dumber than a box of rocks. Never signed me up for the promotion despite us discussing the promotion 4 times. Everything seemed to be okay a week and a half... and then This past Sunday (December 19th) I had a slew of fraud charges coming from China hit my account which basically drained my bank account. Which I called immediately..


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I have been banking with Huntington a little over 3 years now and I’ve never had any issues. Since then, they’ve changed a lot and offer their customers more advantages. However, like everything you may or might not like there’s always consequences. One, their full website doesn’t show the Zelle option like many other banks. So the only option you will have if you’re ever in need to send or receive money from someone using Zelle is to download their mobile app. Now the bad news is I have a problem with that. I’ve literally spent 10 mins talking to a Huntington Bank rep who explained to me that she got a call from an elderly customer who got very angry and cursed her out about the Zelle option not displaying on their website. And I can honestly say I concur because not everyone uses smartphones, or some people are just use to doing their banking transactions on computers.


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I put mine and my husband's Christmas bonus checks in my account and they froze my entire account until the 21st. I can't even check balances or anything. Was told today that my account was overdrawn by 940 dollars even though have money in my account so now they are gonna charge me overdraft fees. Next step is I'm getting a lawyer. Terrible customer service also stay away from this bank.


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You guys should have just kept everything the way it was. The reason why I'm saying that because you guys got rude customer service now and we can't cash no other checks other than Huntington checks. You guys need to fix that the way it was.


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I was contacted by a member of Huntington National Bank Barin G. on phone number a Columbus Ohio phone number regarding concerns of my mortgage. HUD has placed a second lien on my home via Huntington National Bank without my knowledge nor consent. Barin would not answer my questions as stated. He accused me of being smirky and condescending. I asked him to clarify that he was member of management because the way he spoke to me was not representative of being in management. I stated I was in management and that the way he was speaking to me was not how I would speak to a client or guest. His response was "Do you have a problem" in a threatening manner. I asked if this call was being recorded. He stated he would forward on my request on hung up the phone.


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I have been trying for over a week to dispute charges that were not made against one of my accounts (business account). Have literally spent hours and went to the bank immediately and have still not having this resolved. End up calling and put on hold or change to another department that never answers - have gotten recordings, have gotten call dropped calls returned and then again sit listening to music and never get to someone who can resolve. Very very poor customer service.


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Like others have been caught up in the TCF to Huntington transition. Was a TCF customer for decades (i.e. account began with 123****). Since Huntington took over 60 days have had nothing but issues. Including but not exclusive to being lied to by CSR about routing numbers and even having a supervisor on the 800 hang up on me once I presented documentation via my online accounts contrary to her 'argument'. This bank will routinely lock your accounts and end up costing you, as their consumer, money and in turn will promptly blame the customer and insist it is the customer's fault. In the past 45 days I have had to take the time to go into a branch in person in an attempt to clear up matters, get accounts unlocked, etc. on 4 different occasions. In one instance the locking of my account prevented electronic transfers and deposits resulting in overdraft fees. 


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The merger from TCF to Huntington has been awful. Now fees charged and cannot link accounts, no longer able to pay employees electronically and cannot avoid fees if small business with lots of overhead.


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At several locations (online and brick and mortar) my debit card has been declined so I was forced to use a credit card and then go online to make a payment to avoid credit card fees. Some of my autopayments didn't transfer - more of my time wasted straightening out that mess. I banked with TCF for decades without problems. As soon as I have the time and energy to transfer my accounts to another bank, I will do so.


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Before Huntington the employees were friendly and helpful. Now IF you can even get help they are pissed off and rude. They don't care about the customer at all. Huntington works very hard at keeping your own money from you. TFC I could deposit a check and 100% of it was available. Huntington keeps your money for at least a day. Huntington is terrible. TCF I could cash a check no problem. Huntington...Nope sorry but your license is expired so I can only deposit. I am leaving this horrible bank and going to a small neighborhood bank where they actually care about the customer.


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Huntington closed my account out of the blue 3 years ago. I was with TCF for 25 years and loved them. After the Huntington merge, they immediately closed my previous TCF account. Still no reasons given. Stay far away from this clown show.


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Rude, doesn't care. Wants me to keep coming back to branch to fix their mistakes. At least have the right spelling of my name. Even before Covid.. Run, I have automated deposit. Run... Wrong name on card. Run.


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I have been waiting for over an hour to report fraud to my business checking account. I even selected the number to have them call back. They called me and I was put on hold b/c this woman refused to help me since it was a business account. I do not recommend this bank. It's terrible. My husband and I are having a baby and just moved. Once things settle down, I will definitely be changing banks.


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As a customer of Huntington, I am totally unhappy since Huntington took over the TCF bank, now I have to stand in long lines waiting sometimes more than 30 minutes to be served, totally unhappy, not recommend this bank.


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We were Chemical bank customers for 30 years and never had any problems. The merge with TCF was very smooth. This merge with Huntington has been a disaster. They have gotten NOTHING right! We didn’t get any debit cards? Why? Because they didn’t order them? Our online account was never authorized so we couldn’t use it? Why? They had no idea? I paid off our mortgage on Nov 12th, I found out today the money is in limbo and was never applied to our account? They have no idea why? I think it's time to look for a new bank!


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I never wanted to be a part of Huntington. I had heard before that their rates were bad but they ended up buying out TCF. So here we are, I go to pay a bill with my card and was $2 short in the account. So they ‘returned’ the payment. Then charged my card $20 for a return fee and also charged my account $32.97. -$52.97 to my account and no paid bill. Keep in mind that this is not an ‘overdraft fee’. It’s different and has different rules. Anyways, $52.97 extra for rent that month. It was pretty good business practice. If you like making money by suctioning it out of your customers like a leech.


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I left TCF and went to Huntington. I was in love with my new bank. They merged with TCF and now Huntington sucks. They are a rip off! I use my debit card. The funds show deducted from the account (real time app) but yet every 2 weeks I owe the bank $300 in overdraft fees! This is the reason I left TCF and now I’m leaving Huntington. They rob you with overdraft fees. What’s the purpose of a real time app that doesn’t process in real time! This merge was a big mistake! I hate it here!


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I needed quarters. On the way home I swung through the drive-through. I requested two rolls of quarters. I gave them my Huntington debit card, they asked for my dl and for me to sign the withdraw slip. I did. One roll of quarters broke in delivery. They asked me to go inside. No prob (actually I didn't realize inside was open). Manager berated me for asking for quarters. I told him had they told me right away to come inside instead I would have been happy to. I also said I had never heard or seen that policy anywhere. He went on a tirade about as bank manager he can do what he wants. I said, "Sure but how am I supposed to know - maybe hang up a sign." I turned to leave and as I was walking out he started to trash talk me stating that only a stupid person would ask for quarters through the drive-through.


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I have no idea why it takes 45 business days to have lien releases that they should have released 2 years ago even electronically. Do yourself a favor and do not get a loan through this bank. Even if you ask their local branch to stamp your vehicle title to clear it out they absolutely will not do it despite the fact that the DMV state in their website that banks can perform this on the same day. Terrible experience. Fix this Huntington!


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I went to the bank today to cash 2 state checks. I was told that I could only cash out as much as I had in my account. Seriously? Evidently a State authorized check is not worthy of being cashed 100%. Looking for another bank now.


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Like most other folks here, I was a TCF customer (for over 25 years) and got sucked up into the abysmal place that is Huntington Bank. I never received my debit card and tried to order a replacement. So, I look on their app and their website to find contact info. Found the number and called... Damn... Over a 60 MINUTE WAIT TIME!!! I worked my way through their phone tree and reported my card as lost or stolen. Of course, to order a new card, I got bounced back to the only option to hold for OVER 60 MINUTES!!! Tried using the Automated Assistant on their app thinking you can usually get at least some help quicker than via phone. I type in "new debit card" as the subject I'm looking for help with and what do you know, it gives me the telephone number that I can call to ... wait for it ... wait for OVER 60 MINUTES!!!


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I was a TCU customer that Huntington took over. I am just trying to setup reoccurring payments, which you can not do online. The first time I called it was 1.5 hours on hold to get my account setup online. Then to setup reoccurring payments which you can not do online apparently, I had to call back and I sit on hold for another 2 hours and then was hung up on because their call center closed. No warning, the hold music just disconnected. How are you ever supposed to talk to anyone? TERRIBLE service.


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I live in Minnesota and banked with TCF Bank. Huntington bought them and it's a disaster. None of the ATMs in my area seem to work and they don't seem to care. I have been trying to get cash out of the ATM at the bank for two weeks and it never works. I used to be able to go to a SuperAmerica station nearby that had a TCF ATM but now it's a private ATM that charges $3.50 for a withdrawal. Today's Veteran's Day so the bank is closed so I have no way to get cash. Very poor service. I want my TCF Bank back with whom I have banked since 1985.


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After Chase raised our fees, I thought I'd take my banking elsewhere. Huntington was local and we had an auto loan through them, so I thought we'd give it a try. It was a nightmare. After my first deposit, they froze our account for being new. I didn't realize that we'd get penalized for depositing money. A week after the check THAT I WROTE TO MYSELF cleared my bank, the account was still on hold. I called customer service and they told me there's nothing they could do. I had to ask to speak to a supervisor who finally got the hold released. In the meanwhile, all the accounts I had tried to connect (investments) suffered major glitches because of the freeze. And the next time I deposited a check, I ran into the same problem of money not being available. Congrats Huntington, you literally made Chase money - I don't mind pay $12/mo for reliable service anymore. And I'm looking at refinancing my auto loan so I don't have to look at your bank anymore.


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I lost my account because of “fraud” that never took place after paying my rent. They said they can’t tell me why and they said they sent a letter out last month which I never received. Lying trash!!!


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Huntington acquires TCF, and sends out a new debit card - to the wrong address. Then they say you need to activate this card (which I never got), and deactivate the old card, leaving you with nothing. Then you get on the phone, request a callback, still get put on hold, and then switched to another dept, and more time on hold. Finally they tell you it will take two more days to get another card - and cost a $25 "service charge". TCF was not my favorite place, but at least you could go into a branch the same day and they would issue a new card, at no extra cost.


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On hold for over a hour and three different wrong transfers, I'm refinancing my loan just to get away from this disaster of a company as they took over tcf and I didn't want them in the first place, goodbye.


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My wallet was stolen the Friday of the weekend that TCF bank was merging with Huntington. I called immediately Friday to have all my cards and accounts locked completely. Somehow through the merge between the two the information does not get passed between the two banks and my accounts became unlocked, resulting in almost 17,000$ fraud out my account!!!! Mind you that this person went through a drive through and cashed a a fraudulent check through my account of 3,250$... 


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I was a TCF customer for over 25 years. Had very issues with TCF that weren't resolved. When Huntington took over TCF I had a feeling things would be screwed up with my direct deposit. No issue with my check on October 15th. Today, Nov 1, no direct deposit. This is after I asked at a branch if I should change my work's direct deposit form to the new account and routing number. I was told there was no need to change anything and no issues would arise. Called the customer service number. 1st rep wouldn't assist me unless I told her the last exact dollar amount transferred in from another place. Told her the transaction date, what institution it was from and the rough amount. She wouldn't assist me any further unless I had the exact amount. Since I was on my cellphone and couldn't access my account while talking I ended the call.


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The account was previously with TCF. After the transfer my mortgage payment was changed from electronic to paper check. This payment has been electronic for 17 years through three bank buy-outs without any issues. I called to get this changed back to electronic a week ago. Payment was suppose to be delivered by the first of the month. Huntington has now changed the bill to be sent on 11/29 for delivery by 12/08 by snail mail! The web site will not permit me to edit the send date earlier than 11/29. Making matters worse is that the mortgage servicer has a horrible reputation for getting payments correct and the electronic payment was my only protection against their incompetence. Huntington customer service takes over an hour to respond to requests to fix this issue and fails to fix the problem.


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This bank has just taken over our old bank, Tried to contact Huntington about a matter they brought to my attention. Was unable to contact both online and via phone to no avail. Message said they were busy and to call back later, then hung up. Looks like they grew their market without adding staff. Or they just don't care?


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This company does not have email support and they expect you to call them back which can be as long as over 3 hours. When you miss the call they give you a voicemail which says: Press #1 to connect. Well, serious! How can you do that when you are in voicemail. It has taken me over 5 days to talk with someone just to tell me they do not have the ability to mail or email me to a letterhead letter for my nonprofit organization for some information that is needed for necessary items which TCF is no longer dealing with my banking needs. This is the worse bank I have any dealt with. I am pulling all my money from this bank and I certainly hope you will do the same. How can this bank even be considered a reputable company.


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They took over my TCF Bank. In the transfer they messed up my car payment so I got an overdraft fee twice. They fixed that then they took two car payments out in a month. I'm done with this bank. I'm taking all my stuff and transferring it to another bank.


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Worst bank ever! I had 5000$ unauthorized withdraw from my account - The bank said that their investigations didn't lead them anywhere. With a police report and a fraud application filed they still refused to refund the money. We froze that account and until now they won't remove the freeze from it! I went to the bank myself the lady looked at me as if I am stealing my own money! My husband insisted on staying with them, we were promised extra security on our shared account. Some one was able to breach the system and steal close to 980$ as no security measures were posted on the account. 


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Nothing happened the way it was supposed to. Couldn't log in. Debit card a week late and now my paycheck is missing and they have no idea where it is. Had to spend a half a day resetting everything to pay my bills. Will be moving to a credit union.


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Huntington took over TCF and you can't speak to anybody at all. On a Saturday morning I tried to go to the Coon rapids Minnesota Riverdale location to deposit my kid's paycheck. The line wrapped around the branch and there was one person working while a manager just stood there. We finally had to leave. The customer service is worthless!!!


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My bank was bought out by Huntington and it has been a full week of attempting to reach their business customer service. I've probably racked up about 30 hours on hold and counting because I'm still on hold and have nothing to do but leave reviews to distract myself from the mind ** wait music... They totally botched moving my account migration because I can use Forgot Password? Forgot Username? using the email that they've successfully sent emails to this whole last month.


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Started with Marshall Savings Bank, got bought out by TCF Bank, then they sold out to Monarch Community Bank, they sold to Chemical Bank, and finally back to TCF Bank and of course now it’s Huntington Bank. I was warned by past customers of Huntington Bank that they are not customer savvy. All about the buck. Staff are nice but over worked and apparently under paid. Never anybody at customer support, always having ACH problems, and the transition has been a nightmare. The first week after the buy out has been so ridiculous you can’t even get into the door so many people waiting to get log in issues fixed, balances are not correct, I’m tired of dealing with the constant problems they have created.


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TCF Bank of Minneapolis just sold to Huntington Bank of Ohio. I was worried about how the changes would affect me and use of my money. I was with TCF for more than 10 years and I got treated well. But I thought this change would be traumatic. I had also had just moved and just needed more access to my money. To my surprise I got instructions in the mail from Huntington on how to proceed. They must have mailed me a couple of times a week and all I did was follow their very easy and detailed instructions. The change over went without a hitch and I find the Huntington Bank site easier to use and it has more helpful tools for budgeting etc.


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In the process of being transferred from TCF Bank in Michigan to Huntington due to a buyout. This is been miserable and completely avoidable. Now I'm in bank purgatory because I can't access my accounts and can't find anyone to take a call and the website doesn't work. How awesome is that?


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No customer support anymore. I am looking at other banks to take my 1.5m commercial business. Have banked here for years. And this organization has declined steadily over the last two. And in speaking to the branch associates, they give me the impression they could care less.


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TCF purchased Chemical Bank of Midland about three years ago in a seamless move that required little from account holders other than to continue to patronize as before. Too bad it was such a brief relationship. Huntington has been involved in a takeover-transition/rollout for several months now, that has given us booklets of boilerplate, a steady stream of email and USPS mail requesting dated actions by TCF clients to facilitate transition all leading up to the switch on October 12. I completed these tasks on 9/28/21, and have an email from Huntington attesting that I'm "all set when online access to Huntington switches to Huntington on October 12".    


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My spouse and I have a mortgage loan together which, sadly, came under the servicing of this horrible joke of a bank. Rather than transferring the mortgage documentation and my online account, which I had with TCF, they simply deleted me from the records. I guess that must be easier than doing any work? This all started in July when my name had been deleted from the loan statements. I called TCF to ask about that and they said my name is still showing on the account and they would fix it. Well, they didn't. 


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RUN, I was with TCF Bank that merged with Huntington Bank. I don't think it's been a week and I have a unexplained fee for "Check Image Statement Fee". I called the bank to ask why, I have been on the phone for over 50 minutes without speaking to anyone. When it come to my money I don't like waiting. Because a lot of my bill are automatic withdraw it will take about a month to transfer everything. One more thing I have to do because of bad customer service. I'm going to another bank tomorrow to start a new account. I don't feel they deserve a star but the system won't let me leave a review without giving them one.


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Just transfer to this bank due to TCF bank. This bank is horrible, the day my account transfer 10/12/2021. For unknown reason I was charged a total of about 500$ for no reason. Called customer service and it was an horrible experience also.


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Stand by cash does nothing for you except lowers your score on the credit bureau. Also beware when you go on vacation and use your debit card. They freeze your account and does not care that you can't rent a hotel room without it, This is the worst unkindest generic bank on earth. I tried calling corporate to get the problem resolved to reach someone who doesn't speak clear English.


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I used mobile deposit to deposit a check. After doing so it was flagged as fraudulent and both of my accounts were froze and could not use whatsoever. I called to multiple phone calls to even get an answer. One person at customer service even gave me advice to borrow money from a family or friend. I mean really? So they flagged the check. That's great but why freeze my account and my money that's already there?? Never did get an answer about that, But if that check was fraudulent what about the 2 I deposited a week prior to it from the same company by the same person and for almost the exact amount. If that's the case they have a flawed system and just flash stuff when they want to. They used to be a good bank. I have been a customer of theirs for 13 years. I have never been more embarrassed to admit something.


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After deposit check in to my account I was locked out of online banking for a week until the check cleared. The only thing you can do is call every day to check your balance or visit your local branch. Very inconvenient.


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Huntington let someone or somebody take money out of my account with a card that work. The card was closed in April 2020 but the. Money was stolen. Aug 25 2021. Can't nobody tell me anything so I'm closing my account with them. My money is not safe with this bank. #BADBANKBUSINESS


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Simply the worst customer service in town. I could not get anyone to tell me where to mail my monthly mortgage payments. It was the simplest request, but no one had any answers, and no one wanted to help or take responsibility for the problem. Awful!


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Do not get a loan from here! I got married in October 2020 and changed my last name everywhere except on my car loan. Huntington headquarters referred me to the nearest bank location and said I had to go into the office to change my last name on the loan account (during the middle of a pandemic it was strange that they couldn't accommodate a mail in request like every other bank I work with). I called quite a few different locations near me and all of them said the request has to go through headquarters. It was this back-and-forth none sense for months. Finally, one banker told me it would be easier to just paid the car loan in full and pay the extra money to the state to have the name changed after I had the title because they aren't sure how to change the last name on the account (are you kidding me?)! 


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I have been with Huntington for over 2 years now, mainly because my lack of options in other banks being from a small county. Over the course of these two years my card has been froze/held/locked without me knowing over a dozen times, and when it happens it takes 2-3 business days to unlock, how can you run a business like this? I’ve had over 6 checks that I’ve deposited that have been ‘reviewed’ because they've been ‘altered’, all of which after two week were deposited after long calls and teeth pulling conversation. I am so glad to be moving to a larger county so I can have a large, more customer friendly bank. I would rate Huntington a 1 star, but I’ve never had any money missing from my account so there’s that.


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This bank in a 2 month timespan has turned into a complete joke. Everything is constantly blocked now. Transactions with BlockFi...blocked. Coinbase...blocked. Chase Bank...blocked. Robinhood...blocked. Called customer service, disabled the 3rd party security. Blocked. I'm done. I'd call tomorrow but it's Friday. That's usually when the app goes down, web based site is down...lol. No wonder people are moving to DeFi.


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I'm not a customer of Huntington and after this experience I can tell you that I never will be. I bank with Fifth Third which is an excellent Bank. I normally, during the course of my business day, take checks from customers and cash them as opposed to depositing them directly into my account. It used to be relatively simple and I am fine with the ten dollar charge that is levied for not being an account holder of Huntington. I also understand the need for caution by financial institutions that are accepting checks however I have never experienced anything like this. 


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I went to buy a vehicle last night, unable to purchase my car, because they decided to lock my account for no reason. I called when they open up, and was told to CB at 830 when I'm supposed to be at work. I will be closing my account and moving to another bank.


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I opened new accounts with Huntington and they put my first deposit on a ten day hold! I showed the branch a copy of the deposit clearing the other bank and they still would not release the funds. I do not know who can go ten days without access to their funds when they switch banks - but not me! This was NOT disclosed upon deposit. I found this unacceptable. As soon as they release my funds next week, I am removing everything and closing the accounts. Not a great way to start a new relationship - showing your customers you have gridlock policies that do not benefit them. A ten day funds hold in 2021 is unnecessary. These days, items clear the issuing bank by the next business day. These are electronic processes. I will be going back to PNC - even if the drive to the branches is a little further.


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Very friendly on the phone or in person. Great variety of accounts and services. The overdraft protection is always a nice perk, and they were really great helping their customers during and after covid!


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I decided to bank with Huntington for my first sole checking account. I had been with them for about 9 months before things went downhill. Long story short, a month ago I was scammed out of $1000 and Huntington won’t do anything about it. I was sent a cashier’s check for a product, took it to a teller, and Huntington made it available to me the next day. The person no longer wanted the product so I sent them a refund and poof, not even a day later, Huntington took the check right back out of my account and I was in negative.


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I have been with this bank for many years. When I had my debit card number was stolen, I received a message from my bank very quickly. The staff is always there to answer any questions I have or any problems that arise. They are always kind, respectful and patient.


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My daughter was issued a PCL, personal credit line which is an equity loan. Maximum set of $50,000. It was to "consolidate" her other loans. So her house, which her family paid off, is collateral. The PCL had only a minimum payment required of the interest charges which now amount to $75.00 per month. This is a predatory practice and eventually they would have seized her home. She was up to $24,000 in debt when I found the monthly statement. She was using the PCL to buy extravagant items unnecessary for health or life because they issued a card that looks like an ordinary credit card. She is not earning interest on her savings or checking accounts. I am in process now of getting her away from this bank. Do not do business with predatory institutions who sole purpose is to make money off you and seize your assets.


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This bank is not secure for people make deposits. The bank work so bad. The customer service is really bad. And their close the consumer account with no previous advise to the consumer. I have really bad experience with this bank.


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My experience with Huntington Bank was terrible in this loan process. This left my kids and I homeless. Chelsey ** and Terri ** disrupted the chain of command which resulted in no place to stay.


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Huntington Bank carries the loan we have for an RV. Our loan originally started out at over $100,000 and is currently under 26,000. Before the pandemic hit, we were never late with a payment, of any kind and both have credit scores over 800. After losing our income, it became difficult to make this payment especially on time. I recently called huntington AGAiN and begged them to work with me on this account, especially since we have been such good customers, paid this account down so far and it is difficult for people right now! We are both over 65, with very limited income.


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I have been dealing with Huntington since 2017, and it’s been a nightmare. I refinanced with a HELOC in 2017. The totally unprofessional appraiser showed up 2 hours late and devalued my home by $15k (it had just been appraised the previous month by a PROFESSIONAL appraiser). Then they sent the payoff to the wrong address even though I had provided them with the correct info. I am locked into my current rate for 10 years before becoming a variable rate, but I decided that since rates are at record lows now and since I had just received a new higher appraisal and it might be good to get some cash out for home upgrades I decided to refi into a traditional mortgage in August 2020. 


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I've been a long term customer of Huntington Bank. I went to the bank after receiving notification of available funds for withdrawal. After going to a few other banks which I was able to withdraw funds with no issues. I went to the bank in St Clair Shores located at little mack and 11 mile. After the transaction was processed the teller asked me if I were going to another bank and I said yes. She then reversed transaction and returned the funds to my account. I asked her why she did this and she said Huntington has a policy that allows customers to draw a certain amount per day. I told her this wasn't true and that I was aware that you could only draw a certain amount from each branch but she said that wasn't true.


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Earlier this year, we booked a family vacation to Las Vegas, of course, due to the pandemic, we were not sure if we were going to make it. We noticed that Southwest had canceled and rebooked our flight without our consent, so we sought a refund. Southwest gave us a major runaround, until they realized their mistake. Upon speaking with Huntington, they provided a provisional credit for the amount of $2,00 dollars. What we had to do was provide Huntington with information of what happened, and they could make a decision to see if we deserved the actual refund.


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I had just taken out a personal loan for $35k in Dec 2019 due to a death in the family so I have 2 mortgages and this one loan going into 2020. Covid hit us pretty hard in February and March, I had to use another credit card to survive so I called the 2 credit card companies and Huntington and asked for a loan deferral for 3 months, the 2 credit cards and my Huntington commercial loan did what they were suppose to, the second month in I got a foreclosure notice on my house, I called Huntington and asked what was up, I couldn't online bank because they were showing me late on payments so every month I'm talking to a representative on the phone and every one of them told me don't worry about it, it's just the system doesn't recognize what's going on.


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My request to transfer money from Huntington to my account at another bank was rejected twice. I had to personally bring my latest statement from external account. Did that. Transfer rejected again! Bad!


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Fell behind due to COVID. I didn’t fall behind by much, it was 2 separate months a few months apart due to business being shut down multiple times because employees got COVID. I paid off my balance within a month of each late payment. They reported it to the credit bureau and my score dropped by 120 points. Mind you, I am and HAVE BEEN current for some time now. They offered NO HELP during COVID, and on top of them offering no help, now they punish those of us affected by it at no fault of our own. I called to dispute this and they said there was nothing they could do since the time had passed since my late payments...


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LOOK FOR A BETTER BANK. PERIOD. MAYBE ONE WITH A JD POWER AWARD FOR CUSTOMER SERVICE. That's my honest advice. Huntington is a complete debacle when it comes to dealing with fraud. I have a reoccurring monthly debit in my checking (for Health Insurance) that is charged on the 1st of the month. It totals $115./mo. I was wrongly OVERCHARGED $1600.00 (Yes that's correct--16 HUNDRED DOLLARS) by the Health Insurance Company, with numerous & strange debits all on the same day.


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Huntington Bank is the worst bank I've ever dealt with in my life. In May of 2020 they made a complete disaster of my mortgage and now today 10-27-2020 they allowed someone to make an online purchase in Indiana using my debit card number all while I'm sitting at home in Michigan with my debit card in my hand. These morons are incompetent and do absolutely nothing to protect your money or personal information. I would not suggest that anyone do your banking with Huntington!!!!


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We were linked up with them for an auto loan. We were delinquent on our first payment, causing my credit to decrease by 60pts. The delinquency was because they had the wrong address on file and we were never received any notification or payment request. They did send three emails but they all ended Up in my spam folder. We were wondering why we hadn’t received our first payment stub, so we contacted them, made all payments, including the next month and enrolled in autopay. 


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I acquired a car loan from Huntington Bank in 2018. I never missed one payment with them. This past Feb I decided to pay off the loan amount. I called Huntington and got the pay off amount. I sent the amount in. I noticed I had not received my title. I didn't think much about it because of Covid. I decided to refinance my home in May. The lender called and said I was not approved because I owed money to the bank on a car loan. Mind you I never received anything in writing from Huntington stating I missed a payment. I call them and true enough I still owed a balance. I ask why I had not received a notice via mail, email, or phone. They gave me the information they had on file. To my surprise the information they had on file was my old address and phone number. 


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I received an indirect auto loan when I purchased a new vehicle through a dealer. Huntington offered the lowest rate and the dealership moved forward with the application. I received no correspondence from Huntington until 5 days prior to my first payment being due. No account number, no welcome letter, no coupon book. When I called Huntington's customer service department, they said that even if I didn't receive my information until after my payment was due, I had a 10-day grace period. I told them that I would contact the CFPB to discuss their reaction to a possible Reg Z/TILA violation. Upon taking steps to refinance, they have told my refinancing institution that they have no record of my loan or SSN. Avoid at all costs.


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Hello. My name is Craig, I’m from Detroit Michigan. My wife recently reached out to Huntington Bank to apply for a $300,000 construction loan for a property we're planning on purchasing and remodeling. My wife filled out an application and received an email from a loan agent by the name of Kimberly **. Her email was sort of a, "Thank you for applying, I’m your loan officer, here’s my information" kind of email.


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I joined the bank because of a friend that used to work there. He always took very good care of me and my accounts. After they closed the branch and I was on my own things just went down hill. Every time you try to do business with the bank, things go wrong and nickel and dime you for no reason. The last one was I overpaid my credit card by almost $300 and when I transfer back the money to my checking account they charge me Cash advance fee to the amount I overpaid them. I called the bank and they asked to transfer the money back to the credit card and call the bank back so they can refund me the fee. That would be the only way they could create a case on my behalf. Result of this mess, I just closed one more of my accounts with the bank and look forward to close the two remaining accounts out of 6. Don't bank with this bank. They are horrible.


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I have had so many terrible experiences with Huntington Bank. Just unbelievable that they are in business at all. I opened an account there specifically to handle all expenses for my new home construction from one source.


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During the Covid-19 pandemic lock-down our businesses were adversely affected so we reached out to Huntington Mortgage to defer our mortgage payments until we could get back on our feet. We also asked for help lowering the monthly payments through a refinance. Well, after filling out reams of paperwork for Huntington this was the help they offered: they offered to turn a 10 year mortgage into a 40 year mortgage in return for a $198 a month payment reduction. Yes, you read that right. Does that sound like "help" to you?? To go into debt for an extra 30 years, and pay hundreds of thousands more in interest.


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I am 73 years old and have had bank accounts at probably 25 different banks in 10 states. Never have I had one like this one! They are in it to ding you for every little fee they can even if the mistake was theirs. I was with First Merit bank in Ohio for almost 20 years and never had a problem. Huntington bought them out and it's been a nightmare since. Huntington keeps telling me their policies are different than First Merits but they have never explained what those policies are or where I can find them to read myself. I thought maybe the laws had changed but went to another bank opened an account and it works the same way all the others have.


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Our first mortgage officer in 2018 was wonderful. The couple purchasing our condo were using Huntington as well, it was nothing but a hassle for them to close. We decided to take advantage of the falling interest rates in spring of 2020. Our original loan officer left the bank so we ended up working with someone else. I understand it was difficult times with Covid happening but it was plain painful. Very little communication and constant nagging to get fees removed for an appraisal that wasn’t needed.


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While I have had Huntington accounts for many years now, and experienced mostly good customer service, the mortgage refinance was so stressful. I wish that I had gone through a different lender with a more communicative and experienced staff. I ended up having more money tied up in escrow than is needed, and their explanations for keeping it don't make sense. And, they didn't tell me that they'd be deducting more closing costs from my checking account after closing. I don't trust them.


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I reached out to Brett ** at Huntington Bank in Columbus, Ohio upon a recommendation of my builder homes construction to get a loan construction for a first-time homebuyer. The first time I contacted Huntington went well. The supporting documents and information such as paystubs, w-2, etc. were submitted on time 04/26/20. Unfortunately, 03 weeks later the house did not fit on the land chosen, so we started process from zero with a new loan and moving forward with contract for a new land on 06/11. Along this process I did two extension to close on the land because Huntington bank was not ready, Brett wrote me on 08/20/20 that appraisal was not ready, but the appraisal was ready on 08/11 submitted to the bank. 


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I could have never dreamt any banking experience could ever be this bad. I paid off an auto loan and decided to sell my vehicle. Huntington has refused to assist me in getting a simple piece of paper stating that the loan is paid off. I have stopped in numerous locations, most of which I can't get into the lobby to no avail and the sad part is that it doesn't feel like anyone cares. Well over 6 hours of time lost over the phone, including two 40 min calls where I was disconnected. I paid you the money I borrowed and want a simple piece of paper. This loan has been paid off for a month now. Please beware of the worst customer service I have ever experienced.


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Huntington gave me a $150 reward to open a checking acct 5 years ago. I was going to close in 6 months. I love Huntington so much, I'm still there. Good hours, great service and they always answer my phone questions.


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I've had a Huntington acct. for years now and I'm very happy with the customer service they provide. If I have a problem I can go to Meijer where a Huntington Bank is and they're always available for answers.


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As soon as banks opened lobbies again, got a call seeing how myself and my daughter were after Covid shutdown. Always helpful and ready to answer any concerns. Familiar with patterns of spending and immediately has always sent an alert if something seems awry.


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When a bank has NUMEROUS bad reviews, believe it. The "good" reviews claiming all the negatives are wrong or at fault are obviously affiliated with the bank. You can tell because they are in defense mode. A customer would NOT write a review trying to downplay other customers' experiences. Red flag!!! That said, my experience has been unpleasant as well. Hate this bank. The worst customer service I have ever come into contact with. I have a car loan through this bank, since summer of 2019. Never had a problem with customer service with any other car loans through banks, except this one. 


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Huntington's main interest is how they can help the customer. They are very thorough and the nicest people to bank with. They give you options about how to save money, they have overdraft forgiveness. They are just all around interested in the customer's satisfaction. They strive to assist in any way they can and try to find a resolution for any banking problem I have.


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I reached out to Kelly ** at Huntington Bank in Toledo OH upon the recommendation of my realtor. The first meeting went well, past the initial meeting Kelly has not responded, called or when left her a message, or when I sent her an email. The disregard, especially when it comes to family's hope to move forward in buying a home, you are left helpless, and frustrated. I understand that business has been great for the mortgage loans, but that is no reason for the bad customer service, arrogance and ill treatment. I have had nothing but bad experience with the Huntington Bank representative.


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I made a deposit of three checks totaling $10,000 via mobile upload on 6-20-20 (Saturday). Per their policy, funds will be available on the second business day after receipt of mobile deposit. My account was overdrawn due to unforeseen circumstances from pandemic. Today (6-23-20) is second business day after deposit and just enough money was cleared for them to take their fees, leaving me with $6 in available funds. The rest is being held until 6-28-20 per customer service representative April and supervisor Qua. I explained that my rent was due on 6-1-20 and that we had no groceries and requested that they please release these funds. No, they will not. I asked if they could at least hold off on taking their exorbitant fees. Nope, they won’t do that either.


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I opened a new account back on April 26th of 2020 and what happen next was a nightmare. I transfers via ACH the amount that I wanted to transfer and then they couldn't find it. Then told me that I need documentation. Which I had from their system and then made me chase between Capital One and themselves for over a month. I spent over 40 hours trying to find where this money disappeared to and now to add insult to injury they are not honoring the $200 bonus that was suppose to show up in my account. I really feel like they were going to take my money. They had the wire information, I had to provide that and then they said oh yeah we have that already.


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Huntington financed my auto loan and it has been an absolute pleasure doing business with them. Following an initial positive customer service experience last month, I received a letter in the mail stating that an audit ended up with my loan being calculated at a slightly lower interest rate and my monthly payment is now lowered by $2.22. While this may not seem like much, over the life of the loan I will save $150. Just as I would have voiced my displeasure if an oversight led to a higher monthly payment, I must laud the forthrightness and transparency Huntington exemplified in this experience. I never would have crunched those numbers to find such a microscopic error and this speaks to the customer service oriented nature of this company. Once again a satisfied customer.


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Allowed me to get scammed for $1700. I received a check which I deposited into my Huntington account. Waited a day until it was cleared into my account. I sent the money out and it turns out it was a scam. Huntington says it wasn't "fully" cleared. That I shouldn't know it was scam. I thought it was cleared or I never would've touched the money besides the fact they shouldn't of cleared the money if it wasn't fully cleared. So my account was in negative. My wife and I have direct deposit and weren't able to stop it in time. She lost a paycheck for 2 wks of work and I lost 3 check of 1 wk of work because the checks were deposited. I've been trying to dispute it but they keep saying I'm at fault. They don't even contact me to tell me their decision. This all has really put a toll on my family. Something that would've never happened hadn't they cleared the money


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I have an expensive boat financed with Huntington National Bank. I paid 1/2 down and financed the rest. I hit a log and knocked my 250 HP Mercury outboard off my boat. State Farm sent me a check written out to both me and Huntington bank for the new motor. I followed their instructions on getting the check endorsed and sent back to me. It has been over a month. I have already paid for the repair but keep getting the run around from Huntington bank. I have never missed a payment. Very aggravating sending a check into them every month when they have a check with my name on it for over 20,000 dollars. If they don't send it soon I guess I'll have to hire an attorney.


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Since the COVID-19, Huntington has instituted restrictions including shorter operating times. The lines for the drive-thru lanes are long and slow. People start lining up a half hour before they open. The lobby is appointment only. All branches have the same issues. Huntington Bank is the ONLY bank in my area who has these ridiculous lines and wait times. All the other banks (PNC, Chase, etc.) are operating normally even though most are still drive thru only. There is something wrong here. Once my mortgage is paid next year (or sooner), I will be leaving this bank with glee. Being a customer here is like self-punishment.


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I signed up with Stash investments through an app on my phone. Everything was good initially. No problems. But one day I got a notification that two orders have been placed for $3,333. I would never place such orders. I barely enough money to pay my bills most of the time. Whatever investments I have made, they have been for modest amounts. 


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I visited their FB page in hopes of leaving a review! Unfortunately, it's not an option and I can see why. This bank is a joke. I've had nothing but but problems since I switched in January. I first went over 3 weeks with no debit card. Next I found out using the site's bill pay is a complete joke. I used it to pay my Care credit card. It said, and still says, it was an electronic debit, paid out within 2 days. WRONG! They sent a paper check instead. Synchrony sent me a copy of it after I fought with them over the $35 late payment and 6 months of interest it cost me. I will never trust using bill pay again. I could have just as easily paid them directly, saving me hundreds of dollars in interest. Lastly, I was suppose to receive a $150 bonus after $1500 in deposits. When that didn't happen, I was told I needed to wait 90 days. Well, that didn't happen either. Now I'm told another 2 weeks. What a joke! I'll be going elsewhere ASAP.


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You basically need to go to a branch to close your account which is ridiculous. It's like you sign up a gym membership, and they made it extremely difficult to get out of it. The whole thing feels like a scam.


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Nastiest customer service experience I have ever had. Got hung up on when I asked for her name. Rude, unhelpful, arrogant. I'm moving my banking somewhere else. There is absolutely no excuse to treat a customer this way.


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In November 2019 Huntington Bank's INVESTORS made the decision to no longer let consumers make additional principal payments to their mortgages online. Instead, if we lowly customers want to pay an additional principal amount, we have to 1) Physically drive to a bank or 2) Make a phone call. I guess they're not making ENOUGH money. That decision tells you EVERYTHING YOU NEED TO KNOW ABOUT HUNTINGTON BANK.


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Over the years I have had two accounts with this bank and all of them had ended up getting shut down by the bank. They never call you for charge that are Suspicious. Their 24 hour grace period is a joke. Just save yourself time and choose a different bank.


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I deposited a cashier's check into my account and they put the money in my account. Well, I paid off a bill then all of a sudden they put a hold on my account. Then they took my remaining money out of my account and made me negative almost $700!! Then I was offered a work from home job. They sent me a check and I deposited it into another account I have with them. Well they took all of my money out of my account and made me almost $3000 overdrawn. They didn't put the money into my account. They withdrew it out of my account. I called and tried to stop the deposit and was told that I couldn't stop it until it hit my bank. These people are by far the worst ever!! I would NOT recommend them unless if you want to be screwed over!!


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Beware! This bank is horrible to do business with. We got an auto loan through them and were able to pay it off within a year. I obtained the payoff quote through their website, sent the payoff amount based on the day it was supposed to arrive (sent Friday, was due to arrive Monday). Was still charged over $10 in interest since they didn't post the payoff until Wednesday even though it arrived on Monday. I called and was told it wouldn't be an issue, it just had to be reviewed and the interest accrued would be waived. I kept checking, and it did not get waived, and kept accruing interest!


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Let payments go through my account that only has my name on it. Not a joint account. So a soon to be ex found the account with all the money in it used it to pay his credit cards. I am fighting with Huntington to prove that I am not said credit cards, and that I did not authorize anything. So for their help they froze everything the past 30 days. I have got provincial credits, filled out all their paperwork and then threaten to take the credit back after they know it is my money. Had to create a police report, fill identity theft forms, and I am still fighting to make sure I get all my money back.


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I had 4 transactions that overdrafted my account. I transferred the funds from my savings to checking to cover them immediately. This all happened on the weekend. So the transfer was not posted nor those 4 charges all until Monday. Tuesday morning I wake up and I'm overdrafted by $216.00!! They said my Planet Fitness fees of $39.99 came out (Monday) and overdrew my account by $5.06. And because of that, they were able to charge me the overdraft fees. 4 of them!! I explained that I didn't get my full 24 hour grace period on planet fitness charge and had an email from Hunting saying I had until midnight to make the deposit and make it right. 


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I am so tired of this bank. Their reps are rude. Smart ** to say the least. This bank has given me all kinds of problems. They won't honor their 24 hr grace as they advertised. I can't wait to leave this bank and close my account permanently.


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Just wanted to make payment on new car loan. Three 20 something boys with horrid manners, actively tried to harass me, laughing and joking with each other while I am trying to bank. Totally lacking in professionalism, manners. Stop hiring 20 something juveniles. Second experience like this at the branch in Giant Eagle Sawmill. I am taking my car loan to anyone else. These ** just cost your bank about 3,000.00 in interest payments.


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I recently purchased a home; shortly after closing, the loan was sold to Huntington bank. I contacted Huntington to setup bi-weekly payments and the manager stated it wasn't possible because their software wouldn't allow it and it was not a service they provided. I recommend avoiding Huntington for this reason. While we have little control who purchases our mortgages after we've closed, we can at least attempt to work with a bank that will allow these bi-weekly payment plans in order to save a little cash on interest. An easy work-around for this is to simply make one extra principal payment per year.


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My parents have banked with HB for decades, no problems. My husband and I have been with them a few years now and no problems. I would highly recommend this bank. After reading many reviews here, most, not all, are the users fault and not the banks, also several have been with this bank for a while and one thing goes wrong and they give a one star rating and plan on leaving the bank. If you're repeatedly late on a payment how is that the bank's fault? Checks have to clear and that takes a few days. No I do not work for, know anyone working for, or have any other relationship with this bank besides being a customer.


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I deposited a check that my parents had sent me as a Christmas gift on Wed, Dec. 25th, Christmas Day, through the Mobile Banking app thinking that the funds would clear after 1-2 business days. Keep in mind that the credit union the check was drawn from is Navy Federal, the world’s largest credit union. When the funds still hadn’t posted as of Friday the 27th, I called Customer Service to see when the hold would be lifted. I was told by the customer service rep that the funds would be available Jan. 2nd, a full week after I initially deposited it, but that I could go into a branch and see if they could release the funds any sooner. I went into the branch on McKnight Rd, Pittsburgh, PA and spoke to the banker there named Courtney. 


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Huntington normally provides a 24-hour grace to make deposits, which they did UNTIL I took out a large sum of money awarded me by the State. First, I had to make my withdrawals in small increments because they said they didn’t have more than 7K on hand and it was their policy not to give out more than 7K at their banks. This sounded like a load of BS to me. If 3 people came in from JEEP to cash a paycheck that’s 7K right there! So that’s a lie! So I got a couple of cashiers checks to accommodate my withdrawal request. I wanted to pay my house off and some other bills I accumulated from being off from work due to being disabled. 


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Absolutely the worst company ever by FAR!!!! First I bought a used car in 2007. Was always on time the first year. Then once the economy tanked I had some trouble with the payments HERE and THERE usually 30 days past due maybe once if that 60 days late. NEVER more than that. Then for about the last 2 years I was never past 30 days late. Then once I owed a whopping 1000 left on the loan they sent repo out to my father's. The payment was due on Monday. I got paid the following Friday which should be no big deal OR SO I THOUGHT!!!! 


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My card was blocked and my bank declined a large purchase that I attempted to make to Hosteeva, a 3rd party booking agency. When I called Huntington Bank to verify who I was to complete the purchase, I was told that it would take 30 minutes for my card to be able to be used again. The bank representative advised that I could use another card and make the purchase directly to the hotel. I was assured that the 3rd party would not be able to charge my Huntington card again. They did and I immediately called the hotel who cancelled the reservation made through Hosteeva. I have been fighting the bank to accurately dispute and or refund my money since July 26th. I went as far as writing to the president of the bank and I was told today that they will not stand behind what their representative told me and their office is the highest level for complaints.


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Updated on 01/15/2020: I am a long-standing business account holder with Huntington Bank. Five days after a standard deposit was made at the Maple and Lahser Branch, I received a phone message from the bank manager at the Birmingham branch informing me that Colin, the manager at the Bloomfield branch had placed a hold on my account because of missing paperwork on the account. Placing a hold on a business account without immediate notification obviously resulted in numerous issues with payments already issued and was entirely unprofessional especially with a longstanding customer for an error that was related to the banks own negligence.


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My recently deceased father's trust was being "managed" by Huntington after they acquired the bank that the trust had been with. The person handling the trust retired in the middle of settling and trust with no advance notice. We received a letter weeks later from the guy who took it over. That guy called my deceased father's home and asked to speak to him about his trust. My grieving stepmother was undone.


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I’ve been with Huntington for a few years now, never had an issue with them & I rarely leave reviews but after being completely scammed for over a year and just finding out about it I’ve been sick over this but Huntington is helping me dispute the funds this company took as “payments” so even tho I’m still losing money because not all of my payments were taken from my Huntington account I am getting a portion of my money back from the past 6 months. This is such a relief. They were extremely helpful in the past when I had CC fraud as well! Love this bank.


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Cashed a check on a Tuesday & spent most of the funds, then TWO DAYS LATER (THURSDAY) Huntington decided they wanted to place a hold on the check and withdrew the entire (at this point non-existent) check back out of my account. My account ended up going negative because of this and everyone I talked to seemed less than interested in what was going on or had any sympathy towards the situation. They literally do rob their own customers, HORRIBLE HORRIBLE BANK!!! Imagine your employer giving you your check on payday, over the next day you pay some bills & make some purchases and then the employer decides they want your paycheck back from you for an additional 7 more days and take the ENTIRE thing back out of your account, that's exactly what happened to me instead of it being my employer it was Huntington.


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What a horrible bank. Their ATM's don't work correctly and steal cash from the customer. When going to the Bank Manager to find out what to do, they just gave you a ticket number. And you have to wait. Not attempt to resolve the situation.. You often hear about people who rob banks, but this one robs YOU! Horrible bank. Never again.


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I would give zero stars if I could. I have banked with this bank for years. They have an ongoing issue with their ATM machines, however I’m beginning to wonder if someone isn’t taking the money for themselves. I have made withdraws from the machines without getting my money and it will still debit my account and they make you file a dispute and wait to get your money back, this times it’s been 3 days and they still haven’t returned my money, other times I’ve made deposits through the ATM with cash and it doesn’t credit my account until I file a dispute and wait long periods of time to get my money. Their response is “it’s policy” to wait for the dispute to be resolved. It’s a joke. I need another bank. They told me they are getting new machines because they know it’s an ongoing problem. I am now beginning to think someone is taking the money hoping no one files a dispute so they can keep it.


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I am done dealing with this bank. My husband wrote me a check and I mobile deposited it at 0600 10/24/19. At 0800 I received an email telling me they were putting a hold on it. I have talked to several representatives whom state money will be released on 10/31/19. I went into the branch and showed them the check posted to my husband's account and funds were verified. They still will not release the money or even partial. If I would have known this was going to be the result I would have just went to the bank it was drawn (on) the bank I also belong to. The only reason I did not was because Huntington was my primary bank. Never again!


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Customer service unable to help, don't even see what's going on my account, have to spend 1 hr of my lunch time to go to the nearest bank (they working till 5 pm, so I am unable to catch them after my work). In the branch, manager said that my saving account was dormant due to being inactive for several months (just about 5 months!) So, I wasn't able to transfer funds to cover coming Bills and got overdraft fees. Manager had no clue, had to call to another department, they explained him what's going on... He sent me BACK to line (5 people!) to deposit cash, so he could remove overdraft fees after that... Plus he acted like it's all funny!!! Service goes to hell! Literally! I will close my account as soon as I set up bill payments from another bank.


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I have had an account with Huntington for 3 years. Three months ago my card was charged 4 times and all were unauthorized. The total over $400 in charges. This set off a cascade of overdraft charges and subsequent bounced checks that would have never occurred without the presence of the fraudulent charges. I called disputes at huntington and was advised that it could take up to 90 days (mind you I had money being deposited into this account during this time). I begged for the EFT charges to be stopped to stop the avalanche of charges I was accruing during their "investigation". They stopped the EFT but refused to close the account during the dispute investigation. Which allowed for daily $37.50 charges for overdraft. Then out of the blue the account was closed and sent to collections....COLLECTIONS! 


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I came to Michigan prior to selling my beautiful home in Arizona and Donna ** one of your loan officers stated I could get a per approval. I informed her that I had a short sale in April 2016 and asked if this was going to be a problem. Donna initiated me no and that is why I sold my home in Arizona because I waited for her to let me know prior to selling and accepting the offer to the home. Many times, during the initial information once I found a home it seemed as though she didn't know her duties. 


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On 10/11/19, I visited Huntington National Bank @ 2374 Lakeview Dr, Beavercreek OH 45431 to make a car payment. The drive thru was backed up so I decided to go inside. There were only two bank tellers and six people in front of me. One of the tellers was handling the drive thru and customers waiting inside. She was running back and forth doing the best she could. The other teller, was as slow as molasses and just kept talking idle chit chat. I got in line @ 1:10 pm and wasn't waited on until 1:40 pm. Of course, the slow as molasses teller waited on me and wanted to chit chat. I told her I just wanted to make my car payment and get out of there. It took her a while just to process my payment. I spent my entire lunch hour at the bank. You need to step up your customer service and get enough bank tellers to cover the hours you are open.


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Interest rate on my home credit line is 3% higher than it should be. It jumped and caught me by surprise. Poor customer service. Long wait times on phone calls. This is chronic and not just 1 time experience. Why does my review have to be longer than 200 characters when I can say what I need to say less characters?


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No call backs. Couldn’t get NSF problem solved. Rude manager. Trust dept never called back. I have 5 checking accts w/$200,000 deposited. I have been with this bank for 6 years and is unacceptable to be treated this way. They closed a local branch so now I have to drive 70 miles round trip to do banking with them. I also just opened a HOME EQUITY ACCOUNT with Huntington Bank. Everything will be moved elsewhere.


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I went to the ATM location in Saginaw, on State Street today. I have never had issues depositing money living in Grand Rapids. So I put cash in the ATM and then it froze, said it was counting my money. After several minutes, it said the machine was having trouble reading my money, it was giving me my money back and then the ATM screen went black and tried to recycle for at least 10 minutes as I sat there, praying for it to give me money back and my card.


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When I called the Huntington office today I was shocked at the recording stating that they were voted number one! Who in the world would ever vote these clueless, ridiculous, arrogant, non-helpful people number one? Even though they accepted my most recent automobile payment (8/1/2019) they sent somebody to my home at 2:30 in the morning to repossess my vehicle. Not to mention now they want the entire loan amount paid in full or I cannot get my vehicle back! I informed “Dave”, I missed two payments BECAUSE MY SISTER DIED (told him the name to look up the obituary - where my name is clearly there), he responded “Ya sorry for your loss. You still have to pay THE ENTIRE LOAN”, who does that?!!! This bank and its employees are disgusting human beings! STAY AWAY AT ALL COSTS!!!!


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I like bank but depends on who help you. The first time I deposited my check it did not clear till midnight. I explained how frustrating this was for me yet the teller still failed to mention, if you need your money immediately to cash the check first then deposit it. Luckily I worked for a bank before and figured it out on my own. So from then on I cash my check first, then deposit the cash. Next incident, my card was lost, gas station manager told me he dropped it off at my local bank. They would not let me pick it up, said they had to cancel it and order a new one, it would come in the mail in 2 weeks. 2 weeks go by and I still don't have a card. I call customer service and find out the teller never order my card. Then recently I go to the bank ask to cash my check and have the cash deposited with $50 back in cash. I go to buy my son's birthday gift, and I find out she deposited the check and did not cash it first like I asked. 


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I would give "none" stars if I could. My father, who is completely techno illiterate, moved from MI to Canada (his home country) recently. Since he could not transfer monies from his Huntington account to his Central Savings in the same city without setting up online banking, I offered to do it for him. What a complete cluster farce this bank is. First of all I could not set up online banking because they did not have his new telephone numbers (even though he gave both his cell and new home number to his branch). 


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Opened account and did not get my card for 18 days. Went to bank. They said they will ask for reissuance and it will take 2 weeks more. I wish there was minimum empathy or accountability here. They just do not care about your problems without card. Just sat there plainly and counting times in weeks.


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In a matter of a day, Huntington has gone from 5 stars down to one star. I must say that the reps in the banking office and the call center are very nice and I enjoy working with them. So yesterday, I get an email out of the blue from Huntington notifying me that they’re cancelling my credit card. Shocked, I call to find out why and spoke with a fantastic supervisor. He explained to me that back in March 2019 Huntington started reviewing accounts and because my credit score is lower than their new minimum score to have a card, they cancelled me & they’ve been doing this with a decent amount of accounts. Also, they do not plan to reopen any of the accounts however he filed a maximum complaint form on my behalf asking that they reopen my card as I am a single mom of 2 and need this card for emergencies. 


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So I purchase a vehicle in June, and Huntington was one of the lenders that had a decent loan vs APR. After signing on the dotted line, a week later I receive a letter in the mail saying that they had made a clerical error with my loan numbers. They INCREASED the APR due to this error that they had made. Fast forward to a couple weeks later - and I have moved to another state and things have settled enough that I could get around to registering my vehicle. I go to the courthouse, they asked me to call the lender to get a copy of the title to be faxed over. I call and they say that they cannot fax a copy. I go home without a registered vehicle. That next morning, I call the lender again to try to request a copy of title to be mailed to the courthouse. The customer service rep that I speak with asks for some additional details - like my name, acct number, and home address. They then tell me that it will actually be mailed to my home instead.


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We opened a Huntington Bank account when we lived in Ohio, it was convenient. It has been over 25 years now we moved out of state but continue to bank with them. I get no charges, no OD fees, have a free debit/Mastercard with them. The only issue was in the last 2 years when they bought another bank. Their online system seems to handle business somewhat slower. Other than that they are a good bank to do business with.


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I had called a dozen times trying to get a response. After waiting a month and a half for an answer I took my loan somewhere else. These people are ridiculous! All I wanted to do was add my daughter to the title so we could get it registered. So frustrating. Every time I call I would get a different answer.


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This is by far the most disgraceful place of business with the most outdated verification purpose. I have been a customer for more than eight years but I left the United States three years ago and I was able to conduct occasional bank transactions through online banking. An year ago my account got locked out for some reason and I have been trying to unlock it ever since. The bank's customer service is as useless as it gets and their verification process is ridiculous for an institution that claims to be best in class and has received all these rewards. I do not know who has voted them so high but they are horrible. They insist on sending me a verification code to a phone number that has been deactivated three years ago and despite my numerous attempts to change the number to my present day number, nothing has been done.


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Eric, Ashley, Rose, and Lorie all are very helpful, courteous, and kind. They do everything in their power to provide excellent customer service and helped me navigate the difficult process after my mother passed since I was the executor. I cannot say enough good things about them!!


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I went to the bank in Westland MI on 2 separate occasions. The management was unavailable to notarize only one document. Carrying a toddler into a Meijers for someone to say it’s going to be 30-45 minutes on 2 separate occasions is ridiculous. No thank you. I’ll pay to have it notarized.


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The worst bank ever! Ordered a debit card that never came to my house, so tried ordering it again to my mother's address and they still tried sending it to my house and it never came, so a third time the lady says she will send it to my local branch and "rush ship" it and waive the rush fee for me. What do you know? They still charged me the 25 dollar rush fee and have been very rude on the phone and saying they are not able to give me my 25 dollars back. The absolute worst bank.


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Mostly I am happy with their asterisk free checking. This account is very inclusive for those who live on a modest or budgeted income. Which are many! And that is a great asset of this banking experience. Especially when comparing with so many "high roller type banks" that are trying to make a profit off of those needing a place to deposit their income and pay their bills only.


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I opened a fast track business acct and gave a promo code to get a $400 bonus, but the guy opened a community business acct and after 90 days I didn't get it because the clerk had opened a different acct than what I asked which didn't have a bonus and my debit card just said business so I didn't notice and they won't correct the error... I'm closing the acct.


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First of all, I signed up for free checking a long time ago. Like, back when Huntington bought out Sky Bank in the early 2000s. It was free, no fees. Then one day a couple years ago, I started getting charge $2.99 per month. I called and they told me that is the banking fee. What? How did I sign up for free checking but still have to pay a monthly banking fee out of nowhere. THAT MAKES NO SENSE. Well I got tired of trying to fight it but now I'm thinking how much money is $2.99 every month for years and years. I should have left Huntington then with their bait and switch tactics.


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Had 810 in my account, Monday put in 1.00 to make 811 for my rent check which went through fine and showed I had balance of 811.00. Today I wake up, they returned my rent check for 1.00, charged me a 40.00 fee. I am so beyond pissed. I am going to change my direct deposits and close this acct. I tried calling customer service but the lady was rude. She said, "I am so tired of people yelling at me this morning." I told her, "First of all I am not yelling yet, now I am. Second if you don't like your job quit, I am sure someone would love to have a job." Cust for Huntington Bank has always been lousy. They are rude and really don't care about anything to do with their job.


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Huntington sold my account, yet I've been attempting to get previous statements as Huntington closed my account so I no longer have access to them. Reaching them on the phone be prepared for a 20+ minute wait, then enjoy being transferred around to multiple departments. Still haven't received them. Do not bank here.


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I’ve banked with Huntington for less than a year. Two days ago we received a letter that our MasterCard credit limit was decreased either because of bad FICA score, lack of adequate deposit relationship, or income has changed. Well our FICA scores are excellent, income has not changed but we don’t have very much on deposit with Huntington. So apparently they are penalizing us for not having enough money on deposit with them. Of course they won’t tell you what their policy is. Basically Huntington Bank has just screwed thousands of this loyal customers and reduced their credit limits. We will be changing banks and will never bank with Huntington again. Screw you Huntington Bank!!!!


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Last Sunday I discovered that one of my three bank accounts, a savings account containing $3,000, was no longer listed on my portal. After calling the bank I discovered that they closed the account as they had requested information from me about it that I wasn't able to provide them because, I never received their notification which they sent me by mail. This came as news to me as I do all my banking either online or in person at the local branch, and the endless letters I get from them advertising credit cards or other products they offer, tend to get ignored. The bank representative told me the money was withdrawn from the account and a check was cut and sent to me by regular US Mail, which in our neighborhood is unreliable at best, non-existent at worst. At this point a week after the account was closed, I am still awaiting the check. Meanwhile I have bills that need to be paid and am depending on those funds to pay them. 


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I opened a checking account with Huntington because I wanted a separate account to use for charitable giving. I thought it would be convenient because they have a branch in all the area Meijer stores. There was also a promotion for a free $125 if I setup direct deposit. I opened the account and immediately transferred $500 from my checking account at a credit union. I also setup a portion of my paycheck for direct deposit. 


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I got married. I showed them the marriage certificate & social security card. They changed the name on my account but I guess they didn’t scan the documents. Periodically I get a letter saying they’re going to close my account if I don’t bring in the requested documents. The lady letter was 4/26/19, I went in again with my documents but on 6/12/19 Huntington closed my account and took $1329.81. They claim they mailed a check on 6/12/19, today they said the check was mailed today. I’ve done nothing wrong so why did they steal my money! They don’t care about correcting their internal errors and correcting their error. This should be illegal to close an account and take someone’s money because your staff is untrained and unprofessional.


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Dealing with customer service department for Huntington Bank is a nightmare. Two different people at the same bank give you different answer sometimes. Very unfriendly and rude people at customer service. Need to either train their employees or hire the ones with values to provide better service to customers like other banks or credit unions. Closing my personal as well as business account with Huntington. Never doing any business again.


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I previously had a checking acct. It was delinquent. They asked me to sign for a new one. Told them I had 3 bad checks. Told me they weren't showing. They opened one for me. Today, $212.00 taken from my account after 4 weeks opened. No notification. Just took the money. Now, I'll have 3 more bounce. This is wrong. It should have shown up, it was over 2 yrs. When it did Huntington should have contacted me. I was making amends with past finances and asked the clerk about them. She said "it's been too long". WOW, I'm wiped out??


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Huntington level of services cost me loss of $6000/-. I reached 78% of LTV, even then they did not canceled my PMI or help anywhere close. Misguided me several time and communication is worse with response rate almost not acceptable. I will never advise anyone or refinance from this institution ever.


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Free checking account not free. I hate how banks and numerous companies try so hard taking advantages of consumers/users, you basically have to watch them constantly otherwise they are not afraid either shamed for their crimes of taking advantages from you, and when you caught them and called, how "stupid" the operators to be trained to sound when you are in a situation, which they have clearly known but how bizarre they have to pretend they are the dumbest ones that may have problems to understand your situation, just to hope you to hang up the phone and would never had to call them again.


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The customer service was terrible and even laughed at me for the problems I was having. Will never come back to a bank with no respect for you. They refused to give me my money back after my card got stuck in their ATM, after it turned off and gave an error message.


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I had a checking account with Huntington Bank that was closed for no reason. They will not give me a reason why they closed my account. They said we are ending their relationship with you. Worst bank in America! 0 stars!


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Huntington National Bank does not accept debit card payments for auto loans. I travel a lot and rarely travel with a checkbook on hand. The debit card option is not available: Not by automatic withdraw. Not by Huntington National Banks website. Not by phone. Had I known this at the time of signing I would have declined.


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Card was shut off suddenly with no warning. Absolutely no reason for this to of happened. I used it for at least 3 months before having a cart full of groceries and having to put it all back because Huntington went out of their way to shut my card off. When I call about it, my PIN was deactivated, no solution was proposed beside “for 25 dollars we can get you a new card in 5 days”. Absolutely the worst possible bank I could imagine having. Absolutely no respect for their customers. Would not recommended to my worst enemy.


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I've banked with Huntington since 2011 and they were the first and only credit card that I've had since 2014 when I was 21. Out of nowhere last week they closed my account out of the blue after I paid it off. I called and asked why and she gave me some half baked excuse as to why they closed it. She said I no longer meet their criteria of owning a credit card but my credit score is Higher than it was when I got the card & and rarely missed any payments before paying it off. I'm gonna just close all my accounts with them. I feel so undervalued. I hope and pray they lose their business because I can see I'm not the only person they've done this to. Screw you Huntington!!


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I have my mortgage, checking etc thru Huntington. I wanted to change my payment (paid automatically) pretty simple. I am on my 3rd visit and everything is screwed up to the point they took 2 payments in the same month. If you don’t ever change anything they are great, once you change something they are completely incompetent! I reached out a district Manager today. We will see if she can fix this.


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I have about a dozen businesses. I only moved them to Huntington because they did a "bait and switch" where they offered me several services for free... but then once I was fully moved started to charge me for them. Since it is a headache to change banks again, I stuck it out. During that time I endured:


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LIVID!!! Received certified letter May 3, 2019 stating they were closing my accounts as of May 15, 2019 with the explanation that after review of my accounts that they were considered to exceed their risk tolerance. What the heck does that mean? I have never been overdrawn and have a more than healthy credit score! Visited the branch and they had no explanation and no answer at the number provided. Huntington is closing my checking, savings and money market accounts with no explanation at all... Other than exceed their risk tolerance. 


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My mom has cancer really bad and had a treatment yesterday and is very ill today and I went to deposit/cash check for her like I have on many occasions but. Not today, they made me go get my sick mom and bring her in.. So I did and she asked that they add me and the guy was so rude and taking his good ole easy time instead of trying to help my sick mom. And keep saying 15 more min and then 20 min. 


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I got a certified letter in the mail today stating they are closing my account. I called the number on the letter and got a voicemail. Finally got a callback and they told me they were closing my account and would not disclose the reason. My account is used to pay bills and shop online like any normal person. I don’t understand what the reasoning is for closing my account. I guess they are not making any money off of me. Worst bank ever!!!


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Worst lender I have ever experienced in my 45 years of life. There should be a zero star or a negative star! They don't even deserve 1 star. I recently had a loan (Home Equity Line of Credit). The process was horrible and slow the processor from KY was rude and I felt he did want to help speed up the process, there was a lot of unnecessary wait. I knew they were rude in the first week of dealing with them, but at that time they had already ran my credit and decided to take live with their rudeness and it got worse. I hated every minute and every second of the transaction.


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I'm not a customer of Huntington Bank but use their ATM. Made a withdraw. Did not disburse my money. Tried calling them several times. And all they said was, "Dispute with your bank." It was their ATM that made the mistake. And they've got my money. What a great bank. Now I know I don't bank with them. Oh and yeah their ATM said my transaction was canceled. But my bank shows the withdraw.


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I opened a new account. I was told my deposit would partially be available in two days, the balance in 5. Got home to find they put my account on full hold. I cannot access through online, through atm or even if I go into a branch. My check cleared my old account at my old bank, I showed them proof it was cashed and yet they are still holding my money and will not release it until Friday. There is no reason to hold my money so long and no one seems to be able to do anything about it. Ridiculous to hold my money for no reason and not give me access to my account. This has happened to others, seems like a scam bank. I made a mistake going here and will be transferring to another bank if I can ever get them to release my money. I guarantee you they have my money and are collecting interest to their own account during this period. I am so angry.


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I will be closing my accounts and moving to another bank. I have been a Huntington Bank Customer for 5 + years with two (2) checking accounts. **. On 4/4 for an $8.00 overdraft (account **) you returned a check very important to me, it was for $567.12 and avail balance was 559.12. And by the way the balance on account ** at the time was $1,127.29. You were so quick to return this check that pending transactions for it never showed up on the online banking that I check every morning.


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My husband and I opened a checking and savings account in January 2019. I have a problem with their online bank statement and how some transactions are being handled. You HAVE to check your statement daily if you use your DC a lot. Transactions will not show up for seven to ten days after. As soon as they credit us the $200 for opening the checking account, we are going to a different bank.


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I was charged $178 to close my IRA account. It did not performed well and I wanted to just close it to avoid paying maintenance fees. I have a checking account with them and will close that one too and would not recommend this bank.


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Two weeks before I received a letter from the bank telling me they were closing my accounts. They wanted me to call a private number and transfer all of my money to another bank because I was a "risky" customer. I read the letter and thought it was a scam because it seemed fishy. (If I called the number on the letter they sent me, they could ask for my account number and wipe my account clean of $.) I called my local bank and they said that my account was in good standing and there were no indicators of my account closing. So I believe them and ripped up the "scam".


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I was paying off an auto loan early with buyer waiting for a title, thank God she has been very patient. They required that I pay off using tracking and account number. When that didn't work they waited 5 days while my account showed paid off and sent a letter telling me the transaction didn't go through. What is this, 1970. Why not call? Then I wired them the money and they said it took 2 days to clear. The wire was straight from my bank. Then they still insist on holding my title for 7 days, more like nine days. I wouldn't borrow a dollar to buy a pack of gum from them.


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The loan officer doing my refinance never responded to me or answered any of my questions. I called and emailed him and nothing. I called corporate and when I explained I needed to speak to a supervisor to file a complaint, I was given the runaround and transferred and put on hold for over 40 minutes.


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Huntington Bank closed my checking account and kicked me out for no reason, the same day my social security check was deposited. When I went to the Huntington Bank to collect my money I was told my account was closed and denied my money. Now I have to wait for a check to be mailed, it could be a week or two before I receive it. We have had to borrow money for gas and to eat. This has caused much stress to me. Point is DON'T BANK WITH HUNTINGTON!


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I disputed 2 charges with a merchant but soon settled by sending the merchant an agreed amount. I called Huntington Bank & told them & they assured me I would not get charged again. I was at the end of the month & ran out of gas in Colorado last night. Now I'm overdrawn & starving. A disabled senior citizen veteran in disgust.


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We took out a HELOC two and a half years ago with the intent of paying it off in three years. It has a repayment time of seven years. It had a variable interest rate and right after we signed for the loan the prime rate started going up. So we escalated our payoff time and paid it off about 6 months early. When I went in to pay off the loan I was quoted a payoff amount for 16 days in the future. The reason I was given for why I could not just pay it and close it that day was because they had to wait for my check to clear. 


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I paid my loan pay off (which Huntington gave me directly over the phone) via a wire transfer. Two business days later I called to confirm that everything went through and asked when to expect the lien release. I found out on that phone call that I owed $50 more than what was told to me on the phone for my pay off amount. I filed a dispute... 2 more business days have passed. I called again today to see if the charge had been waived as it was their mess up. I find out that no one has looked at this and it will be another FOUR business days until I know. Continuing to wait for a lien release when I paid the amount off a week ago! I repeat DO NOT BANK HERE! The customer service I've had up until today was worthless. The representative I spoke to today was nice, but at this point I'm beyond frustrated and have no patience for this company.


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In March of 2018 we received a call from our realtor, Flemon **, that we were per approved for a loan from Huntington Bank per Akheem **. This person was recommended by Mr **. For the next 6 months we looked for a house with Mr. Flemon **. It was a very trying time, full of **, depression and disappointments. But we persevered. 


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I'll try to keep this real short, good luck right... One, bank NEVER shows pending transactions, some purchases take 3 weeks to come out of my account... HOW COME Apple cash can show INSTANT CORRECT BALANCE at all times? Very annoying, like what's the point in showing balance if it's horribly behind, like at that point you just have to write everything down to keep track, totally insane nonsense, why even have an app?


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I have had the displeasure of using them two different times for loans. The first time was pretty bad and I vowed I would never use them again. The second time I didn't realize the car dealership had put the loan in with them till it was too late. I have never had a good experience with them, they are the worst to deal with. They have all kinds of hidden fees and they're just generally unscrupulous. Beware, if you try to use online banking as I have always done, they'll accept your first payment and then refused the second payment. 


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I had to call Huntington about an account problem that occurred today, and I actually ended up hanging up and calling back because the people I spoke with the first time were so rude. Thinking it was a fluke, I called back and got two different people who were worse! What happened to their customer service? I used to get great service when I called there, but now it's like a low rent call center and the only training they get is how to be jerks. I have been with Huntington for about 12 years now, but I'm done. Paying them off this year and moving to a local credit union.


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Background: We have accounts w multiple banks and I needed to send money from one to to my wife. 1st I tried to send money via Facebook Messenger app. The 1st "test" amount of $1 made it through. Future attempts blocked. Called customer service. They said I had exceeded my daily ATM limit (really? $1 exceeded my limit?? I had not used any ATM that day and upon questioning they admitted they could see that.) When I asked what was my ATM limit... surely it couldn't be just $1... They said they didn't know how to find out! They're customer service and they do not have basic information like that??!


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This Morning I logged into my Huntington Bank Account just doing a quick check to make sure my checkbook balance was the same as online and make sure I had not missed writing down anything I purchased in my checkbook. I normally do this task once a week. But Today I log in and as I am logged in I notice I have a security alert notification. I click on it to read the message and it tells me that my account was logged into from a device that was not registered and unknown to them. It said the login had happened 2 nights ago at about 1 am EST. I was asleep and know for a fact I was asleep at that time of morning. It had a number to call immediately if this login attempt was not me. So I call the number. 


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I spoke with call center rep to stop payment on item confirmed amount with rep! Waiting four business to find rep made error with wrong amount and I will be penalized for the error! No one will take accountability and now instead of 24 hrs I had to go thru longer process for funds to be back in my acccount ** PISSED.


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I recently opened a new account with Huntington Bank. I took a photo of a check from my employer to deposit with their app, since my direct deposit would not be available for another week. When depositing my check the app notified the funds should be available within 1-2 days. That night I went home and received an email stating that my check had a hold on it. I called the bank and found the hold was for 7 days! I called the customer service number and was told nothing could be done about the hold, even after speaking with a supervisor who was extremely rude.


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After using Huntington Bank for car loans for years, I will never again. Have been working on an issue for several weeks with no results, huge runaround, zero satisfaction, and to find out they have wrong address... and say they cannot change that. Also cannot email information nor contact in any other manner all the while continuing to rack up fees that are not being reported due to wrong address. Currently have a formal complaint lodged as final resort so that recorded phone calls can be heard. I am buying new vehicle this weekend and will not be using Huntington. I have 53 and Chase and I will discontinue any dealings with Huntington.


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I got an auto loan through Huntington Bank (from the dealer) and paid through the duration of the loan (72 months) until it matured. When I was finished they informed me I still owed almost $3,000 dollars. They wouldn't explain to me why and wouldn't let me talk to managers or anybody that could explain it to me. Finally I just kept paying my monthly payment until it was paid off and one evening a repo truck showed up at my house to tow my car...which should have been paid off! I called the bank while the guys were here and the woman couldn't care less and wouldn't take a payment over the phone. They just wanted more fees. 


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Second time in one year. I cashed my employers check, written to me, for cash-no deposit. Again, second time! Huntington Bank of Niles, OH. (different branch each time) deducted the funds from "my" personal checking account. Did I mention second time, same situation? Now..."I" have to wait 6 days for them to correct it. Meanwhile, this money is unavailable to me and will cause my account to overdraft. When it takes 15 minutes for them to play on a screen, then finally give me the money...they end up deducting it from my own checking account when the check came from another person. 2019, today's technology and this happens twice in one year? I am researching other financial institutions as this repeated incompetence is unacceptable. PS. I don't get to charge them a fee for their error.


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Huntington Bank STOLE ALL the money I had in my personal accounts, and 2 business accounts then shut them down and are now refusing access to my record or any reasons of why they shut down my accounts just before Christmas.


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We purchased a vehicle that was financed through Huntington National Bank. The difference between our loan and the payoff was $1225. I was told that the reason was $899 GAP insurance, $250.24 some other type of insurance not explained and $75.03 in case we abandoned the truck. However, we cancelled the warranty and GAP insurance and checks in the amount of $752.64 and $2,348.10 were sent and received by Huntington on December 28, 2017 (this is now January 2019). They said the amount of $750 was misapplied as a payment instead of the GAP insurance. 


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I have my auto loan through Huntington and in May 2018 I had to declare bankruptcy. I still had more payments on the loan, but I can't get the bank to allow me to see my amounts I owe, neither in coupon books nor online. I can call and get amounts. They claim this is because of my bankruptcy. I have been paying ahead and extra on the account in order to pay off the loan, but I can't determine how much I still owe due to Huntington's secrecy on what I owe. You would think Huntington would want to work with someone looking to PAY them the money the bank is owed. Currently looking to refinance the autoload with another institution.


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Staff at the Bank call the Police if you are not the "right" color or if you attempt a transaction in an amount that exceeds what they believe your color should be handling. The Bank issued a statement in fact confirming that this was the policy at a Cleveland branch. In my own case, they refused to give me a 5 and 4 singles when I gave them quarters (I was turning in loose quarters). They also once deposited a $5,000 check as only $4,000, correcting the mistake after I brought it to their attention. The staff is poorly trained and are now documented to engage in racial profiling. None of these issues are so serious though that a well organized BOYCOTT of the bank wouldn't affect a permanent resolution overnight. At any rate, do business with your local credit union and move away from what is, in essence, an organized criminal ring.


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I have banked with Huntington for many years and preferred them over all other banks for a long time. I have had savings, checking, auto loan, mortgage, retirement, and business accounts with them. But over the past two years I have had so many problems with getting hit with seemingly random "monthly service fees" on accounts that I have had for years that never had service fees before. I also had issues with automatic payments somehow not going through from my Huntington checking account to my Huntington auto loan account. And then I would get hit with fines even though I had not done anything to cause the problem. I thought it would be no problem to get it sorted out but I was shocked that they were not understanding about it at all and treated me like it was my fault. It happened more than once and it got to the point that they would only partially refund me on these mystery fees. 


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I had a promotion code that offers $500 for a combined checking and money market account of over $25000. In early August, I went to the local bank in Parma, OH and told them that I wanted to take advantage of this offer. After 60 days I went to the local bank asking why they hadn’t credit my account as promised. They told me it is 90 days so after 100 days it was still not credited to my account. I called the customer service and was told the link between accounts was incorrect and they would investigate the case and constantly update me. I didn’t received a single update so after 10 days I called again, I was told investigation was not in my favor because the $500 is for checking account only. That was a flat lie since the promotion was clearly said for combination of checking & money market. I have decided to close my accounts in the next couple of weeks because I cannot trust these people to keep my money.


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Huntington decided it was okay without my permission or knowledge to take $2,400 out of my savings account and put into someone else’s account. After spending an hour on the phone with them, I have to take more time out of my day and physically go into the bank and have them fix THEIR MISTAKE. I definitely do not trust them with my savings any longer and will be closing my account after getting my money back.


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We have an auto loan with Huntington Bank and thought we were nearing end of 6 year loan. We've paid our auto loan online and have always paid the amount requested for the payment. Except for 3 times when we skipped payments around Christmas (which they and a lot of banks allow). We did have to make late payments, because we missed due dates by a few days (but had never been 30 days late until now). We made payments online in October and November and then were notified we were 30 days late for not making a payment of around $1600 because the loan had become due. This is 5 times the amount of our normal payment and never showed online where we make our payments. They say this large amount is due to the 3 deferred payments and approximately $600 in interest charged on the late payments. 


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After explaining my situation to 5 or 6 different employees who all tell me different solutions, my account is still overdrawn for almost $2,000. They said I could remove a “stop pay” from my account after these pending charges came off and I did. So I make the payment for rent and wake up the next day to see my account was now overdrawn by 4 rent checks!! So now I have zero cash, bills to pay tomorrow and bounced transactions to go along with my overdrawn account. This is the second time this bank has told me the wrong thing to do and screwed me financially. Once this is fixed I’m switching banks! They are awful.


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One month ago, four fraudulent transactions appeared in my online bank statement. I called immediately and the charges were even still pending and had not been charged. The customer service representative refused to block the transactions and said that they needed to investigate. The transactions together, totaled $1200. Within two days, they issued me a provisional credit. I never received any further communication from Huntington, regarding the transactions, leading me to assume that everything had been resolved.


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I paid off my car loan by calling and getting the payoff amount, paying over the phone with a confirmation number. Two days later, I noticed the bank withdrew my regular payment from my checking account. I called to have that payment reversed and canceled and the "customer service" representative told me all that they could do is wait until both transactions posted and then after 15 days will write me a refund check. Seriously?!? Meanwhile, it has already cleared from my checking account and I get to sit and wait until they write me a refund check for their mistake. I will never use this bank again for anything.


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Back in September I filed a dispute with Huntington Bank for a transaction I never approved. The bank credited my account then 2 months later decided to remove the money back out of my account. Now I'm facing overdraft fees on items I purchased prior to them removing and overstating my account. As of today they have charged me four overdraft charges of $37.50 in 1 day. Needless to say, I will NOT BE USING THIS BANK AND CLOSE MY ACCOUNT ONCE I FINALLY GET IT PAID OFF. It's really zero stars rating.


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I have been with Huntington for 7 years. I have recently moved out of state and there aren’t any branches here in Florida. From the move I made a dispute with the movers I hired, Charter Van Lines a whole different story. Huntington reversed a charge I had requested for breach of contract. With no notice to me, the bank then withdrew the money they credited back which caused a windfall in my account. Now, I am not able to go to a branch to resolve the matter. I explained this and also asked why I didn’t receive anything to alert me. The case was being reviewed again per Charter Van Lines. They told me they sent me documents to review but again I never received anything! 


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I have banked with Huntington for about 8 years. My branch has always been nice and helpful. They treat me with respect even when I come in to have something notarized for free. I do not have much money yet I am still treated like I have millions in the bank.


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We opened a business checking and personal checking accounts. We were offered a promotional 0% interest for balance transfers to the Voice Credit Card. We transferred a balance from another card and began using the credit card for purchases. Every month we would pay the balance of the purchases we made, yet we were getting interest fees. We took our statement to our branch and they called their credit department. We were told we had to pay the monthly purchase amount plus the minimum due to avoid interest. The following statement we did just that and got charged interest again. I called CS and got a very rude unhelpful woman. I then spoke to the teller at my branch and she filed a dispute for me, and stated that what I was being told was not what she had been trained about the way the 0% balance transfer works. 


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Only because zero stars are not an option. Made payment through website on time, received confirmation number. Received letter that I was late. Call CS, was told she could see payment but some information must have been wrong because it did not go through. No one contacted me that there was an error, charged me late charges and reported me late to credit bureaus when I was not late and they could clearly see it. Unethical practices of scammers. I will refinance asap and never deal with them again.


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I’ll keep this short. Much better options. They closed my account for the dumbest reason I’ve ever heard. My ex is a risk. We split a year ago and got separate accounts. Mine's fine. Never an issue. Hers was closed. Lol. She never changed her address so we share the address still. Hmm. No thanks. What a joke. Rude ** people too. I took their pen and she said I was stealing. I told her to sue me.


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Some, not all, but definitely more than a few agents in the business department of this bank's customer service helpline are extremely rude, and difficult to deal with. They have no respect whatsoever for the client, and will not only talk over you continuously, but they also have a very condescending attitude and won't allow the customer to get a word in edgewise. It's a very "I know better than you, and that's how I'm going to treat you" type of approach. It's off-putting and extremely irritating considering that many of them have little to no idea what they're actually talking about. It definitely makes me question whether or not I want to continue banking with Huntington concerning both my business and personal finances. This is something that I strongly suggest they work on sooner rather than later before they begin to lose clients, and by extension, their clients' funds.


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I had a 5 year loan and never had 1 late payment. When the balance got down to a thousand dollars they wanted it all at once. I continued making regular payments and they reported me late three times to the credit bureau. JUST RUINED MY CREDIT SCORE.


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I am so sick of companies not taking responsibility for their employees' actions or lack of actions. I am tired. They always drop the ball and us consumers have to pay for it even when we did what we should have done to avoid it. You can never speak to a manager to get help because of these imbeciles. I did a stop payment on an ACH and of course the rep never put it on so today I seen it was pending, tried calling the bank and they give me the runaround talking about, "We can't guarantee we can stop it". Well, I don't know why because I have requested this done Days ago, I am filing bankruptcy and now since Huntington wants to drop the ball yet again, they can be involved in the bankruptcy now and be out 500!!! 


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There is no way to put travel alert online. I had to call and the travel alert could be of maximum 30 days. After 30 days, I had to call internationally and verify all the security questions but still they had to transfer me to a specialist because I could not do text verification. International calls are expensive. Why would they not accept my verification when I can already log into the account and also verify their codes and my social security, card, security number and everything? How could I do a text verification when I am abroad and do not have access to my number/texts? Pathetic.


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Had a checking account with them & took out a 5 year loan for $3000 back in December 2012. My account got compromised in May 2016 & was closed by them. The amount I got wasn't enough to pay all my expenses. My VA check was sent back making all my bills late including the loan with them. Got caught up fairly quick on all including the loan with them. Was within 2 payments of having it paid in full & they added $1499 to it in December 2017. Have made 1 of the 2 remaining payments plus I've made a payment to a collection agency. They continue to mail me letters from their recovery department saying to call them. Am not going to do so as one of the credit reporting agencies states it's 100% paid while the other 2 shows it's 52% paid.


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I had/have a business account with Huntington Bank. There were some fraudulent charges on my account. After submitting proof that this transaction was not legitimate they assured me the charges were reversed and I had nothing to worry about. They canceled my card and issued me another one. Then 3 months later they decided the charges were legit even with proof they weren't, AND I'm being charged $36 every 48 hours that I don't pay it. I currently owe $160 for a $75 illegal payment, they refuse to close my account until I pay AND they can continue to charge me $36 every 2 days... better READ THAT FINE PRINT... THEY LIE, THEY'RE THIEVES!??


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I asked Huntington TWICE to transfer money over to a different account after I retired. After the 3rd time calling them and the other bank account, Huntington never transferred my money and they closed the account, without record of the account period.


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Take dormant accounts warnings seriously! Many states, like Ohio, have laws to channel money from accounts of the deceased to the state. In the case of Huntington National Bank ("Huntington" ), "under state law" it reports an account as "dormant" (First step in the $$ going to the State) if you have no transaction with that account for 11 or more months and IF, and only if, 1) the account is not "linked" to an "active account;" 2) You do not have another "active" account with Huntington; or 3) you do not inquire of them about the account during that period. Note that all three of these conditions would indicate that you are not dead.


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A personal check written to a creditor was stolen first week of July 2018 either from a drop box at postal branch or some other way? Doesn't matter! What mattered was finding out the check had been altered/forged over 08-16-2018 then talked to over a dozen people over the phone who said they were bankers?? Each one I talked to over the next several days told me something different but not one gave me all the information I needed! Then when I went to branch in frustration, they said I couldn't do anything till they had a police report filed. So that I did. 


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I have been a happy customer with Huntington for about 15 years, but their customer service seems to have declined recently. Huntington has a lot of ATMs, however too often they are out of cash or are not working. They refuse to waive other ATM fees in these instances. I would like a bank where I can access my money when I need it.


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Never apply for a business loan with this bank. They don’t know what they do. Its just back and forward and don’t go anywhere. Jeremy ** business loan administration make me signed the same document 3 times and every time the docs was wrong. What the heck with this people.


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I got a auto loan with Huntington through a dealership. Dumb mistake! They gave me a 6.4% interest rate! I have a 760 credit score! They never sent me any letters welcoming me to the bank or providing my account details. I figured it all out by going online. But that was terrible too! You have to CALL THEM to enroll in auto-pay! AND you have to print of a letter, fill it out, and mail it back within so many days! WHY EVEN HAVE AN ONLINE SITE!!! After several disappointing calls, I find I have a pay-off penalty of $500+! I decided that was the last straw and refinance the loan through my personal bank. 


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So I've been with them for a few years now and I am extremely upset with them. I get paid every week and I know how much money I earn. I pay my bills and go out for lunch before shopping for essentials. On multiple occasions, the fast food transaction will show up right away and I spend what I have left. Then a few days later it disappears from my transactions without refunding the money for the transaction. It then shows up days later and puts my account in the negative. When I tried contacting them about it, they told me it was my fault and I need to balance a checkbook better. 


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I've been with Huntington Bank for over a yr. now. I have a basic checking acct. with them. The branch I go to is in a grocery store near my home and the times they are open are ideal for me. I really liked the online banking, but I've been locked out of my account. I've tried to unlock it using the computer, over the phone and even in person but nothing has worked and they've pretty much told me it's my problem. Shouldn't a customer's problem be theirs too?


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I paid off my loan in June, 2018 and as of August 2018, I still do not have my vehicle title. I have called multiple times and get different answers from everyone I talk with. Each person tells me the title will be released and it will be 4-5 business days. I have even talked with supervisors of the Customer Service department. It has been 38 days and I still do not have a lien release OR my vehicle title. I will NEVER do business with this company again.


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My wife and I received a letter stating that our checking acct. was being closed for, what they say is (risk tolerance). So we proceeded to call our branch office and talked to branch manager who we have dealt with many times before. He told us he had no knowledge of it being closed but would check and find out what the problem is. At that time we called the number on the letter for question and got a voicemail telling us to leave name and number and they will call back. Great customer service! But now that I've read many reviews about Huntington Bank I can see why they couldn't answer the phone when I called, they are probably are taking care of other complaints many, many. So the next day rolls around and they call, the lady I talked to ask me my name, address, acct. number and at that time I asked her (who I'm I speaking with?) she REFUSED to tell me her name!!! Unfreaking real!!! ARE YOU KIDDING ME??? 


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This bank will RIP you off in fees. They hold back debut transactions for days and then charge your account to putting your account in the negative to charge overdraft fees. They have done me like this several times over the years I have been with them. I'm done...


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I am done with place. I have been hacked 2 times within a year and rarely use my card. I was hacked today and I get text alerts when I use my card. My phone went off showing activity and then again so I drove to the bank at the end of my street and as I went in it went off again and I showed the manager who was on his way to lunch. I said, “Please help, they are taking my money and it went off again.” He says, “Well I'm on my way to lunch but will help you.” So my card goes off again as he sits down slowly and says, “So how can I help you.” I'm like, “Look, do something before they suck my account dry.” So he finally logs in and stops my card but by then they got me for over $500 dollars and then he says that no matter what the charges with go through. 


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My graduating high school class has had an account at Huntington Bank for over 20 years. Over four years ago, we switched the names on the account so that I could be a money manager for my class. I stopped in to let them know I had a new mailing address and they told me my account was closed and that the money was sent to the state of Michigan. Mind you, we have had this account for many years and we only use it every 5 years. This is such **. Why, after all these years, did they close it? Also, why didn't they reach out to my email address or cell number they had on record? The state says they don't have the funds and Huntington doesn't have it. Way to go Huntington!!! By the sound of all these reviews, it doesn't sound like they will be around much longer...


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This bank is really slick and they will rob you! I was charged 23.00 all in the same day 4 times. Me knowing I’m going to overdraft I had 32.00 left in my account and I put about 64 dollars into my gas tank which caused it to overdraft. They charge an overdraft fee for each transactions. So that should equal to one transaction which is one overdraft fee. These slick stealing ** gone tell me other transactions are causing the multiple charge of overdraft fees. When I know for a fact I overdrafted once when I got the gas. But they are telling me there were four transactions that didn’t post yet and the gas posted before the other transactions did. So therefore they charge me an overdraft fee for the items which is **. You ** are stealing. I’m canceling this bank today. I’m not giving you ** back!!?


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I paid off my auto loan with Huntington Bank early. I have been trying to get a lien release on my vehicle for almost two weeks. They have been no help. I have called several times (8) to try to get this released with no real help from any of the reps or supervisors. Each time I call they have told me that I needed to do something different. I asked to speak directly with the department and was told the lien release department would not take any calls and they would put in a request.


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I paid my car off and they took money out still and won't give me it back for 5 days. It's paid for you morons. Can't believe them. Way to start my weekend off. I will not deal with them anymore and they don't care if they keep losing customers.


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My purse, along with my credit and debit cards were stolen and wouldn't ya know it, Huntington has been a complete NIGHTMARE to deal with!!! First it took them 3 weeks to "conditionally" refund the money that was stolen. Second, took another 2 weeks to issue a new card and when they do, they cancelled that one too stating it had been "lost". Third, they also cancelled my husband's card for NO REASON!!! But refused to speak to me about it because I was not him! Even though we have a joint account they stated that they could not give me information on, "his portion of the account"!! REALLY??? HIS portion of a JOINT account??? And exactly who gave them the right to decide what is his portion and what is my portion I would like to friggin know???


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Presently, my wife and I have, originality $ 294.000 in a money market with a 1% A.P.Y. ( F.D.I.C.), return @ Huntington. We recently withdrew $ 50.000 for a more competitive rate @ 1.75$ A.P.Y. ( F.D.I.C.) After spending an hour on the phone, talking to a customer service spokesperson; she in turn contacted 3 others. No deal was reached. Their competition in the money market category all are 1.75% or higher. The communication process to negotiate any % rate is 0. A take it or leave it attitude. The communication process for new business ie: home mortgages, c.d. car loans, etc. is greatly appreciated. At my new account, % rate change monthly, Huntington the same. I cannot understand how they keep money from going out.


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Never been through so many hoops! This place is ridiculous. Slow, They ask for the same things two three times. I honestly believe these people do not communicate within the business. Went to my CREDIT UNION and things were done in no time. Huntington Bank should focus more on customer service.


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I am only giving one star because I have to. After 15 years of being a loyal customer both personally and for our small business, we had an employee steal from us. The person is currently being prosecuted, has a he used the atm so there is undeniable proof of every transaction. Huntington has considered the charges were approved and refused to look into it. We will be transferring banks. I suggest you do the same.


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I was a FirstMerit customer -- When they were bought out by Huntington I went along with them. They constantly allow these charges knowing I do not have the money to pay. The only reason I have stuck with them is that my VA check goes Direct Deposit to them. I have paid almost 2000 dollars in these overdraft fees - I have filed several disputes for charges I did not make w/ no action taken and no explanation. I will change as soon as I can.


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Deposited an old forgotten check with Huntington. Was assured by mgr. of branch everything was o.k. A week later, received a copy of the check, and was advised amount was withdrawn from my account. Tried to call the 800 number of the form, and surprised it was for Chase Bank. Went to branch, the mgr is off today. I have dealt here for 15 years and like the personnel, but can't figure this one. They have my check, told me no problem, then deduct the amount of the check from my account. Seems shady to me.


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I paid off my car loan with a cashier's check on June 29, 2018. Today is July 6 and Huntington Bank has still not released the lien on my vehicle. They are keeping me from being able to sell my car. I am thinking about filing a lawsuit. I am livid. Do not get a car loan from this company.


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I have been banking with the Huntington National Bank since 1991. I am sad to say this is the first time I will have to bank without them. I have moved to the West Coast where they are not yet here. I believe in a honest word and handshake is your bond. The HNB is just that bank. In all of my dealings banking, loans, credit cards, mortgage and whatever else they offer is worth having. I miss my bank and hope that they acquire something out here. I will be their first customer. Thank you HNB for some very good years. I hope someone from HNB sees this as they deserve a standing ovation for their honest work helping people trust in banking. The pens were a great idea!!!


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I made a monthly car payment and then another separate payment for principal only. I had requested a receipt for the extra principal payment. I never received it. I then called and asked them to send me a receipt and they refused to do so. I have NO proof they put the principal only payment to my account. Customer service person was very short and rude to me. I feel this was a very simple request on my part but Huntington would not send or email me a receipt. They have no idea where my money went. I would never recommend this bank to anyone.


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If there were options to give -0 stars I would give it. I have been trying to cancel my escrow for 3 months. I began the process back in early April. The first excuse of the bank is that I had not had my mortgage open longer than 1 year. After 1 year, which was 10 days later, they said that they will re-review it which I believe they did not without me calling in again. Next request was to fax in a letter requesting it, and once I requested it via fax then they would mail me papers to fill out in order to cancel. 


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I have this bank for my car loan. I call them every month on time and provide my routing and account number. They went ahead and processed my payment TWICE! They cost me $320 in overdraft fees and told me it could take up to 15 business days to give it back to me!!! It took one minute to take it all out of my account though! I am a single working mother and they did nothing to help me! Banks are suppose to be helpful and have good customer service. I don't recommend this bank to anyone!


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Several weeks ago I clicked on an internet ad giving "free" bottles of alleged ** for $4.97 shipping costs. As soon as I tapped the button, two bottles were being sent @ $4.97 each! No way to go back! I got the two bottles, but they contained mineral oil, not **...no valid address or phone # on bottle labels! Then the scammers hit my debit card for $89.97 twice! I called Huntington, killed my card, I ordered another one...AND filed a complaint over the phone for fraud. Of course I wanted my money back that had been stolen! 


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This Bank will jerk you around for any reason. I never missed a payment or was late on a payment until the bank decided I had to manually make the last payment without notification. I spent months trying to get my title from the bank, only to be told later I would need to go get the title myself. Do not do business with this bank.


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Huntington offered a decent APR the loan for my new car. That is probably the only service I have received that is worthy of mention. The staff is very polite and appears to be helpful but the lack in technical support can really make for a cumbersome experience when conducting online banking. I have tried adamantly over two days to register for online banking. Their software is sub par and their tech support for online bank is poor to say the least. Generally I am a very patient person, but this is a topic Huntington should address immediately. Your online banking enrollment process is flawed and needs to be redeveloped. I have received 7 phone text message verification, 5 different calls from Huntington to provide verification codes and nothing has helped. I receive an error when I try to log in to my online banking. 


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For the first 3 years I had 24-Hour Grace with Overdraft Protection. For the 4th year, this past year, suddenly I do not qualify. There was nothing disclosed to me in writing about a change. I did not change any of my "opt in" settings. I did not "opt out" of anything. I suddenly no longer receive alerts letting me know my account is overdrawn. If I don't know it's overdrawn, then I do not receive 24-hour grace. I am 100% positive this is NOT because I blocked the Text Message on my phone. I do not use that feature. As a very low paid Special Education TEACHER & parent of a Special NEEDS child, I felt like finally there was a bank that understood my financial struggles. I formerly saw Huntington Bank as a bank that cared. No fee checking is a joke. It's cost me $225 since April of last year.


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Don't bank at Huntington!!! I had a savings account with them, they suddenly closed it, have been arguing for about a month of where my money went in from that account. The branch told me I was lying and I couldn't even put money in that account. Kept having to repeat myself that the statement shows where the money was put in the account but nothing shows where it was put back into my account. Nobody has been helpful or been in contact with me. They stole my money. DON'T BANK WITH THEM.


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I obtained an SBA loan through Huntington Bank. DO NOT DO THIS. If you think FDIC or SBA gives you some consumer protection, you will be wrong. HNB lost my documents, then filed a lawsuit against me claiming default. No payments were missed. I have been in litigation with this bank for almost 2 years. Fun facts: a bank can sue you for any reason, you are required by law to purchase an expensive attorney, and there are little to no bank regulations. This bank is putting my small business out of business and they do not care a bit. They caused the problem, but they have no liability and no accountability. RUN from this bank. Go to a local credit union instead.


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I have a current loan with Huntington and will be hesitant to use them again in the future because of the teleprompt option to pay loans. It's long and drawn out, repeats information more than once, does not allow me to switch to touch tone only, and still requires me to enter a check number (which is rare these days). Once you've experience a bank that does this efficiently, making it very easy to quickly pay by phone or online, it feels like you've stepped into the past when using a service that is not as efficient.


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I was offered $150,00 to open an account and I asked the manager, "Would I have to do a 1099?" and she explained, "No, we are giving this to you as a gift for opening an account with a certain amount over $1000,oo," so at the beginning of the year I get a 1099, also I asked for a savings account, I find out a checking account was open instead, so now I have two accounts and money being transferred from my savings account to a checking account that I never asked for. This is horrible business, and the bank use our money to offer loans to other people and draw interest.


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Horrible customer service, I opened my account on April 2 with a $3000 check, I split check between checking and savings account on April 2, the check would be available on the 5th according to the teller. My check became available on the 12th, asked my accountant at my office, she printed me a copy of my check that had cleared her bank on April 2. Called Huntington, spoke with some very rude, uninformed customer service people who explained that it was a federal rule not them. Lol, I have called FDIC and made complaint as should the rest of you. I know a lot about banks and I will be closing this account today April 11. Staying with my other bank Wells Fargo.


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Called the local customer service number and after waiting on hold over 25 minutes, I lost patience and hung up. Called the national customer service number, and when they tried to place me on hold, I complained about wait times. Nice young lady looked into it and said my current wait time would be one hour and ten minutes. I had a relatively simple issue - charged an annual fee after they told me it would be waived - and the issue is still outstanding.


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Huntington bank does not stand by their customers! I filed a dispute absorbent though. I was not at fault and the items were returned. I never got my refund! $180.00 lost! Too bad for me huh? Crappy bank! They have the worst reviews of any bank in America! It's because of the crappy service and they don't have any protection for the customer! Take my advice. Go to any other bank but Huntington... Unless you enjoy getting robbed! I'm so disappointed and disgusted!


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Can't buy a lot of items all at once online using debit card because accounting can't keep up. They put a hold on the payment. Shows as payment pending but we already received the item 5 days ago and it was still pending. And they don't ship the items till payment received. Online it showed we had a balance left of 40 dollars. So I order an item at 37 dollars online and my account said I have 3 dollars left. Now it showing I'm 80 in red.


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Stolen business check, sign by other and cashed. Huntington Bank said it was my fault because I did not have the checks in a safe place. Mmmm, under company desk? Also my ATM card had 5-6 charges daily until I found out via online banking. Again my fault. I've been messing with this from back early 2017 but now have to take it to court. Can't get anyone to sit down with me. ALWAYS REMEMBER ABOUT HUNTINGTON BANK BEFORE OPENING AN ACCOUNT OR DO BUSINESS. They are a national bank meaning no one on the state of Ohio level, department can touch him as you must go through the Federal Gov.


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While we all have those banks where yes you pay on time and they smile and you go on. What really rates a lender to me is when you are going through a rough patch how they deal with it. I originally was with First Merit (they were even worse) but they were bought it by Huntington. Come to find out First Merit tacked on random late charges that are inaccurate and to transfer over to Huntington. Now instead of looking through these charges and verifying them Huntington who bought out the bank decides if you want them off you go ahead and do it. This bank is sleazy, rude, and incompetent if you are dealing with any kind of bump in the road. You are better off with one of the hometown credit unions. I can’t wait to be rid of Huntington. Awful bank awful people.


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I have been Banking with Huntington for quite a while now. I have had a lot of fraud happen and the last that really got me is I added my girlfriend to my account and 2 days later they took well over 1000 dollars out of my account because she owed them from years ago. So the bank I trust with my money just stole it from me. When we contacted the HR department the lady was very rude and said, "I'm not giving you any money back." I asked if I could make payments. She kinda laughed and said, "No I'm not refunding anything" with a big attitude!! I asked why I wasn't told when I added her that she had a balance. The lady said, "We don't have to tell you that and you signed the paperwork stating we can take your money at any time for reasons like this." I explained to her I will lose my house over this and she didn't even care so please reconsider banking here. Have a great day.


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I unfortunately gave this company way too many years of business. They weren't willing to refinance my car so I had to take my business somewhere else. When I stopped the auto pay I wasn't told it takes 5 days to become effective. So when my car was paid off in full by the new refinancing company, these people went and took another payment out of my checking account when there was a zero balance. And now they expect me to wait 10-20 days to get my money back on their incompetence.


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I received an auto loan from Huntington Bank through my car dealership in 2017. Here are my primary concerns: They do not have easily accessible customer service. There is no email address where you can upload attachments, for example. You can call and speak to someone on the phone if you want to be put on hold for half the day. There is nowhere you can go to provide feedback. When you enter in your bank account information to submit an electronic payment for your auto loan, the routing number/bank account number example that they show is backwards to the way they have you enter the data. This is very confusing... And if you accidentally flip-flop the bank acct / routing #s you will get a 'funds not available fee' and your payment will be late on top of it for additional fees.


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I've had a horrible experience with this company. I have it where my account is not allowed to go below zero and if it does the payment should be declined. Normally I'm pretty great with my money, but as of recently I haven't had much of it in my account. When an accidental payment went through they ALLOWED my account to go into the negatives instead of declining the payment. When calling while said payment was still pending, the lady assured me it would be denied after it was done pending. Next day, it went through and my account is in the negatives still with a 24-hour grace period to pay it all off when I don't get paid for another 6 days. I called again and they said there was NOTHING they could do.


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Worst experience with a car loan that I've ever had. Beware, Too many extra fees and they carry an additional insurance charge. I have full insurance coverage so that should've been enough. I will never use this bank again.


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I have very bad experience with this bank! They lost my 3 car payments I paid. I have proofs from my personal bank. This is happened 6 months ago and still no money find! I called 100 times customer service, was at bank in Hinsdale, Il couple of times and still nothing. They dont even care! Horrible bank.


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I had a 30 day free trial with a company called Gwenny B and I canceled within the time frame because the clothes were not up to my standard. So the company took money out of my account. Anyway I contacted Hunting and told them what had happened. They did a half ass investigation and sent me a letter stating that the company said I didn't cancel in a timely manner. However the documents that were sent to me confirmed that I indeed did everything that was ask of me which proved Huntington did not even review my case. 


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I have banked with Huntington for over 3 years now. They are the best bank I have dealt with by far. The banking experience is honest and straightforward and my personal banker Melissa at The Mill Run Branch in Hilliard is the best. She goes out of her way to take care of her customers and cares about them like family. My girlfriend had an awful experience with PNC. I recommend she open a Huntington account. She is also very happy with Huntington and the 24 hour grace has saved her from overdraft fees on a couple occasions. Great Job Huntington. Keep up the good work.


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It is hard to believe that this bank, Huntington National Bank, will do this to their loyal customers. My wife’s boat was damaged through a hurricane. My insurance paid fast and friendly. Since the boat was refinance through this bank I had to send the check to the bank for endorsement so they could pay the repair shop. My boat got fix and I’m having issue the bank releasing the check to the repair shop which they are well known for 35 years. This is unheard of. They have not gave me explanation and the check, it’s been in the bank for two months. This is bizarre. I pay for insurance and the bank gives me headaches even though payments have been on time always and customer has a great Beacon score. If I would’ve known this since the beginning I would’ve used another bank.


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I frequent the branch on Mound/Central Ave. In Columbus Ohio and while most employees there are FRIENDLY I don't have time to wait in long lines while they are daily understaffed with tellers. I run a business and do the business banking but when I have to take 20-45 minutes in line to do our banking it gets VERY FRUSTRATING. I've even resorted to driving to another branch 10 minutes away versus this 1 that is 2 minutes because I can get back quicker including driving time.


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I've been with Huntington for 10 years. I can honestly say, I've never had any issues (which is why I rated 2 stars). That's until this past weekend, when my debit card # was stolen, and thieves spent $900+ from my account. 4 separate transactions were approved in a matter moments. The transactions were from California, Minnesota, and New York. I live in none of these states. Just moments before these transactions took place, I used my debit card and pin, in my home state. One would think a bank would recognize that its literally impossible for me to go coast to coast in an hours time. As soon as the fraud alert text was received, my wife called to advise it was not us. We were advised the fees were being declined, and our money would be back in our account. 


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I’ve been with Huntington bank for about 2 year, the bank services is amazing and help a lot but their call center representative are horrible, they have bad attitude and they don’t care. Last time I called a lady was really unprofessional and when I said I wanna close my account she said, "Ok. Bye bye" and hung up on me. I would suggest that they pay a little more extra and hire professional people.


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A friend that had his ID stolen needed his check cashed. Well I cashed it for him from withdrawing money from an ATM. When I went to deposit the check in my account he signed it. Wrote pay to the order to me on it. They refused to accept letting me deposit it. What mind you I have several thousand dollars in my account. This was a $236.00 check so I could cover it if something was to bounce but it would not. It was his paycheck. I do not understand why I couldn't deposit this. Just ridiculous. Highly upset over this!


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I have a car loan through Huntington and it has been the WORST experience of my life. The online banking system is beyond shady. IT WILL tell you your transaction was successful but if you have a digit wrong, the transaction STILL goes through but IT NEVER tells you that. No kickback nor email. Instead they call you weeks later to tell you. So you’re slapped with a $35 late fee. There are SOOO many fees with them. You can’t set up automated payments without going to a branch. That’s what I did and confronted the manager and she said “I’ve never had anyone complain.” I told her it’s a scam. They are scamming me for late fees and she got defensive. Run far, far away from them. We are in 2017, the fact they make banking so difficult only means they are scamming everyone.


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I am so fed up with Huntington call center and how they treat someone that is on an account and also power of attorney of a soldier that is on the same account. One they want to argue and not look up the document and two they do not want to help. Now while she is serving overseas wants her to call them. The whole point of granting me (her mother) as power of attorney is to handle this while she is fighting for our county. Huntington also you are charging international fees and no one will help on the call center. GET YOUR CALL CENTER PEOPLE TRAINED! Customer service is REALLY BAD. I will be looking for a new bank.


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My father has a car loan through this bank. He went into a nursing home but wanted to keep his car so my brother offered to take care of his bills for him. They wouldn't accept a payment from my brother until he proved he was his executor. My father was still alive at this point! So we got that straightened out. Well, we lost my dad a month and a half ago. My brother missed the ONE PAYMENT between then and now after we informed them of his death and they put it out for repossession!!! AND they made him prove again that he was executor and didn't accept the proof they had accepted previously! So my brother paid the missed payment but they said he'll have to take over the payments and, until he officially does that, the car will remain out for repossession! This is truly an awful company.


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I went to the Huntington Bank on Hamilton Ave, in College Hill. This bank customer service is horrible, they are not polite at all. The customer has to wait like 45 minutes to speak with a Bank manager. Then there's only one person you can speak with, and Lord forbid if your account information has been stolen, like mine was, they told me to come back, later. Wow, they aren't as truthful as I thought.


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I have spent 8 phone calls and roughly 5 hours speaking with 12 different Huntington Bank representatives in an attempt to SIMPLY receive a lien release letter. In addition, my insurance rep has also been on conference call with me and Huntington in effort to resolve this issue and with all the promises and Bank reps telling us the letter would be sent, or has been sent, the letter has yet to be delivered. I have requested regular mail twice, fax twice and email once. And still I wait. No customer should be subject to such incompetence. Of the first 7 people I spoke with I was struck by the inconsistency of information in each conversation. It seems as though the representatives are unsure of what can and cannot be done.


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Huntington bank uses false advertising to attract customers to their bank. Their recent promotion is not honored, as told to me by LaShawnda the supervisor in customer service. She stated "on the back end, it states that it is up to the bank's discretion whether to honor it." This is based on an algorithm. This is false advertising and designed to bring in and rip off individuals that are in a lower income bracket.


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I've been here since 10:18 am and I'm still standing in line, while there is three teller at the front! This is not good customer service. Time is money and I'm losing money. I was at the Huntington on E Broad St? No one welcome me. I will never come to location Ever again. Bad customer service. No one paid attention to the clients coming in.


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I have an acct with US Bank as well. I opened this one for my daughter and myself. Ever since I opened up this acct I have had nothing but problems... Can't someone there count??? My acct has had many mistakes due to incorrect calculations!!! Is this a way of ripping people off???! I'm closing this ** acct and staying with my US Bank. At least they can count there!!! They are reliable and honest which is NOT something I can say for Huntington!!! Sooo disappointed!!! ☹️


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The online bankers are poorly trained and rude. Ask the same question to 3 people and you will get three different answers. Lien release documents never arrived at my home and the bank refused to fax a copy to complete sale of an automobile. They offered to snail mail another hard copy and quoted another 15-20 Days. Their systems are antiquated and poorly executed.


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I used Huntington 24hr grace period for some purchases I made and deposited the cash on Sunday, the purchases didn't clear until Tuesday, but they gave me the fees anyway. When I looked at my account, they had posted it so the purchases cleared then they deposited the cash into my account. When I called them in regards to this matter, the guy began to raise his voice at me and tell me that the grace period did not apply because you have to be at a 0 balance. When I asked why did it show I had this grace period online, he tried saying it didn't. So I explained that this was false advertisement, he got upset and told me I didn't know what I was talking about. I told him he needed to stop raising his voice at me and as a retail manager for the last 20 years I know what false advertisement is. He still refused to return the fees. Lost my business, I go with a bank that doesn't steal your money!


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I am very displeased with Huntington customer services on the phone. It's ridiculous. You'd wait 30 mins for ANYTHING. My balance says I have my direct deposit but the ATM says otherwise! FIX THAT. If I don't have the money it shouldn't say I have it available for withdrawal! Ludicrous! That's why the call volume is so high too many problems! I'm not funding YOUR investments for this. YOU make money off us customers. We deserve more respect???


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When trying to get a hold of a banker on the phone, my 2-5 minute wait is sitting at 40 minutes and counting. This is twice in a row, though I only lasted 20 minutes last time. Big banks all have such similar rates and services, terrible customer service is a real good reason to stay away from this one.


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I received a check issued by Huntington Bank from one of my tenants. The amount was $1900 for rent; it was a Bank Check, not a personal check. I noticed the check was unusual; the account number was written in pen rather than printed on the bottom of the check. The amount was also hand-written rather than typed or machine printed. It certainly did not look like an official bank check. When I tried to deposit it remotely to my Bank of America account, the system wouldn't accept it. Not surprising since the format of the check was not like a normal check. Next, I took the check to Bank of America in person to deposit it. The check was not accepted by the bank because of the hand-written account number; BOA suggests I take it to Huntington.


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I have a car loan through Huntington. As with the rest of my monthly bills, all I want to do is pay my bill automatically so I don't accidentally miss a payment. They don't offer an autopay option on their website. Additionally, they don't allow you to check off a "pay my monthly payment" box, so there's room for types in the amount. I've had issues with them twice in the last two months. First I had a typo in my amount so was dinged for a late payment. Then I signed up for auto-payment over the phone. But all they do when signing up for auto-payment is use the information you give them to email you a form to fill out and mail back. I was unaware of this email, so missed another payment. Everyone else in the industry allows you to sign up for auto-pay online quickly and easily. They should be doing the same.


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In July of 2017 Huntington Bank decided to do a mortgage reassessment of my account. I had been a customer since July of 2016. They raised my payment by $120.00. The reason being they said that my property taxes doubled, I contacted my tax office and was surprised to find out that my taxes actually decreased by about $10.00. I immediately contacted customer service at Huntington Bank and was advised to send proof of my taxes which I did. Well my proof supposedly got lost in the mail, I called once again and to make a long story short they found they made a mistake instead of $625.00 my payment was supposed to be $515.00. 


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My family is on vacation. My employer deposited my paycheck for me. The teller did the deposit and then she treated the deposit slip as a check and cashed it. We noticed that there was a deposit and withdraw for the amount of my check while on our trip. Called Huntington who opened a dispute. They made a deposit to cover the error and then removed it the next morning. This happened three days in a row. Saturday there was no manager or anyone in the dispute department to help. The treatment and lack of urgency was insane. I called the branch where the deposit was made, no manager and no head teller to talk to.


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Went to the Huntington Bank branch on 4121 Galbraith Rd. in Cincinnati before noon today to close my account. I had $5,200 in the account and asked for the money in cash. The bank rep asked me what I needed the money for - it was really none of his business. He then told me that the bank doesn't carry that much money in cash and they could give me MY OWN MONEY (!) as cashier's check. That is not what I asked for.


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I've been with Huntington Bank since the change from Sky, never had a big issue until today. I visited the Chippewa branch which is my usual location to cash a check for my husband, which I have done on many other occasions. I was told I was not allowed to cash it even though my husband had signed the check. The reason being "you can't prove he signed that." I had my license, my account number and the signed check. There was absolutely no attempt to even ask another employee if it was possible to complete this task.


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I had trouble with 2 vendors that charged me after I cancelled. I went to the Huntington Bank, filled out some paperwork that someone helped me with. Because of their intervention, I received all the money back.


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Recently I purchased a boat from another customer of Huntington Bank. Here it is six weeks later still waiting for a release of lien so I can register this boat. Already missed 2 salmon tournaments because of their negligence. First release of lien was typed up wrong. Missed one letter in the hull number. Was then told I had to contact the original boat owner, so he could request the change. Even though I have all signed paperwork in my hand saying I purchased the boat. The previous owner is out of the picture. I just want this boat registered and will never do business with Huntington Bank again. In fact I'm refinancing the only loan I have through them with my credit union. It's no wonder this bank is continually changing hands.


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A couple of years ago the wife and I wanted to purchase a house locally. The house was up for auction through a national web site. Since we have been at Huntington for well about 15 years we filed for a house loan with them. So weeks before the house was going up for auction we filed for a house loan. Thinking that we had cash in a bank account to cover the house loan we knew we would have no problems getting approved. When I talked to the loan officer he suggested that we get a home equity loan on the house we live in. I stated that I'm not interested in using my home that would be paid off in just a few months as equity. So we filed for the home loan application. 


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I have a loan through Huntington to pay off a small loan for a used car. If you don't have an account with Huntington you only really have two options for paying them - phone or snail mail. Their phone automated is system simply the worst I've ever dealt with. It will mishear or misinterpret everything said to it, no matter how clear I say my responses. I have to shout every answer. Seriously one of the worst times per month I have is when I have to pay my loan because I will go from calm to shouting rage by the time I'm done, and after 4 attempts at making the payment. Seriously I can't wait to pay off my loan, not just to discharge the debt, but so I never have to interact with Huntington National Bank again in my life.


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I paid off my auto loan by wire transfer on 7/14. I called the bank today to find out where my title is. I was told that Huntington sent me out a "courtesy letter" on 7/24/17. (10 days after payoff). My title would be mailed out 10-14 days AFTER the courtesy letter was sent. I can expect to see my title 30 days AFTER I paid it off by wire transfer, basically cash. I asked to speak to a Supervisor to see about getting title sent quicker, Woman told me that "it's the process, nothing I can do about the process." That's big banking for you, all about process, procedure and earning money for Wall Street. Employees are like robots and bank has no care for what would morally or general appropriate treatment of customers or people. This bank treats people like just numbers...


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I opened an account as a Rep Payee for social security for a client. I was NOT told at the time of opening the account that I will not be allowed online access to it. After trying to open it online and failing I went in the bank. They did tell me, "You can come in or call us for info". How ridiculous is that given today's technology. Now I will have to find another bank and change accounts and reorder checks etc all over. Been a customer in this bank since the 70's, BUT since Huntington took over it's a nightmare. I can find no real reason to deny a legitimate reason for denial.


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I go into the bank everyday to make a company deposit. On this day, I got the "new" district manager who I had seen in there for the past couple weeks and also called me "Sue" to come to her window to make the deposit. She did the deposit, gave me the receipts back. I then gave her a check to cash made on the same company I had just made a deposit for around $200.00. She then informed me that I needed to give her my driver's license to scan. I said I have accounts with this bank and I just made a company deposit. She informed me that it is to prove I am who I say I am. This is the most asinine thing I've heard in a while. Shhhhh, don't tell the company I work for that I'm not really me!!! As soon as I can arrange it, my accounts are being closed down!


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Huntington Banks, in Huntington, WV had a large amount of my money in their commodities for six years. Teresa told us that this would be a good place to put it and that she thought commodities would raise in value over the next couple of years. She pointed out that she had been selected as awarded an Investment Broker of the Year or something to that effect. Well, after six years we actually gained the huge sum of $4.02.


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I will never bank with Huntington ever again and I will never recommend this bank to anybody!! When I opened up a checking account I had opted out of overdraft because I do not want to pay any kind of fees. So I have had the account for almost a year. All of a sudden a month ago transactions were going through when I had only a few dollars on my card so I was going to pay half cash half my card. Well Huntington approved the whole amount which left me in the negatives of course so I had called the bank and asked why did they allow a transaction to go through when there wasn't enough to even cover it. 


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We reported the death on 5/23 and received only one phone call back as to what will need to happen next. We got an email address and when we received the death certificate, the email came back deliverable. I was able to contact Customer Service (spoke with a very nice woman) to get another email address however what she gave was also undeliverable. I finally was able to fax document 6/8 and have not heard from anyone still!! I escalated a complaint because Probate does not take calls, the message states they return a call within 24 hours which is untrue.


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I bought a Samsung Galaxy S Edge. It has Samsung pay. I can't even use it because my bank don't honor Samsung pay. I can't even receive any rewards and a lot of banks even Military Banks accept Samsung pay and I think that's discrimination!! I'm handicapped and I can't even get my medication. How messed up is that?


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I spent about 30(+) mins. on (2) phone calls asking to get a new debit/checking card because someone may have stole my card. Then, on both the calls at the end of them... the end results "I'm sorry you're going to have to go into our banking centers". I understand that they are making it more "FRAUD PROOF"... I followed their instructions exactly and then I still had no guarantee of NOT having to go to the banking center. What would have happened if I couldn't have walked? They are worse than 5/3 Bank. I worked for 5/3 Bank and I never have a problem with them like that! I was NOT satisfied with HUNTINGTON BANK!!!


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I deposited a check for 2500 dollars into my account. I asked my branch before depositing it how long the hold would be and they said the most would be three days. After 3 days I called my branch and they said it would be held for 10 more days because the main branch randomly picks checks to hold? Who does this?! After reading other reviews, I now know they are getting interest on these held checks! DO NOT DEPOSIT CHECKS!


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I called the bank to let them know I would be using my card out of the country. When I tried to use it, it was declined. When I returned from my trip, I called and was informed that they put a fraud alert on my card because it had been tried to be used out of the country. They had set up my debit card as the card I would be using, which I didn't take with me. They stated that they would remove the fraud alert. When I tried to use it again from home, again declined. I went to local branch to cancel the card altogether and branch manager talked me into applying for a new card since the other one was tied to First Merit from the merger. The next day I received my credit card statement with a past due charge. I immediately went online and paid it. After thinking about it I checked my checking account because I was sure I paid the balance before my trip. I saw where I had paid it. 


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Twice now I have tried to get a home-equity with Huntington. Both times they sent the same guy who knows nothing about appraisals. My house is on Hoover Reservoir. It's updated, has lots of windows and a beautiful view. The appraiser used three comps that are not on the water and are not beautiful homes. In fact they are dated, weird and almost unfit to be lived in. Huntington appraised my house at $445,000. Just down the street a lot recently sold for $545,000. This was low because it is a very difficult lot to build on. The lot didn't even have utilities yet my house with a normal terrain, not difficult to build on, appraises for $445,000. 


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I opened up a checking account with Huntington Bank a little more than a month ago. This was in response to an invitation they sent me to open the account. I needed to deposit $1000 in the account which I did. I deposited it with a guaranteed check. They immediately froze it. Nowhere in any of the paperwork they sent me did it say they would freeze my deposit and since I was using a guaranteed check (guarantee that the money was available to cover that deposit, in fact had been set aside to cover that deposit and couldn't be used for anything but that) there was absolutely no reason for them to freeze it. Also I do not have a bad credit history, I don't have a history of overdrafts, there was/is NO reason for them to do this. 


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I was a customer of FirstMerit Bank for 22 years prior to Huntington's acquisition. The staff at the former FirstMerit Banks and the Huntington branches are friendly. I have used online banking at both banks. What I find with Huntington is that when I use online bill pay they take the monies from my account but they do not always disperse it electronically on the same day as reflected by the date it was received by the payee. They give a 3 day window to disperse. Hmmm. FirstMerit would take the money from my account and electronically disperse it the same day resulting in the payee crediting my account on that day. Electronic dispersal is fast and instantaneous. Why the delay? Also, when it comes to online bill pay checks to merchants, Huntington takes the money from my account on the date I entered to send the check, then sends the check. 


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Horrible customer service. I sent in a check for $12k to pay off my account. Huntington only cashed it for $2k. 2 weeks later after calling everyday they still had not resolved the issue so I made a payment of $10k over the phone. Last night they processed my payment for $10k again causing my account to go overdraft. Called Huntington this morning and talked to Crystal and she said I have to wait for the payment to clear their side of the bank and wait for processing for it to be refunded to me. I asked how long it would take and she hung up on me.


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Ever since the manager Jeff ** left the Powell Huntington location I have noticed a distinct drop off in service for just being able to off a deposit or pick up some cash. I'm an old guy so I don't use ATM's. I still like to get out of a car and meet the person who is handling the money... although of late, I've ventured out to the drive-through windows. For whatever reason, 5 people can be in a line and 5 employees in the "store" yet the 5 customers are provided just 2 of the tellers while others sit in front of a computer and look at a screen. In the old days, Jeff would jump up and take care of the customers.


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My experience with TD is as a bookkeeper for a non-profit sport club. The three signers for the club had to register together, in-person even if they had done so the previous year. This process took three visits because the bank personnel didn't have all the documents ready to sign. (Does TD give their least experienced employees this task?) Also obtaining online access to the account took four months for a new treasurer, and then only that one person had access to view the account and download statements. When the next new treasurer did not go through this tedious process, it became impossible to view the account, or obtain statements, at all. At one point a bank employee promised to mail the statements to the club (as had been done in the past) but that never happened. My advice to any non-profit organization is DON'T BANK at TD!


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I have a HLOC with TD Bank for a few years now. I had paid off my loan in full but a month after they claimed that I still owed a balance. I was not aware of this as I thought I had paid the loan in full. So my account started to get past due "without my knowledge" and 2 days after it was due they reported a late payment on my credit report. "2 DAYS???".. 42 days late I received a notice in the mail they were going to foreclose on my property if I did not pay... So I paid off the remaining balance immediately as I have had perfect credit for 32 years with zero late payment.. I did a quick check on my credit today and realized it had dropped considerably because of this.. They said they called but never left a VM or sent me any notices outside of the one I received at 42 days.. I have banked with many banks in my day but never have I experienced anything like this.. I have called and canceled my HLOC and with NEVER bank with TD Bank again, ever...


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No mortgage statements or details online to view. You can only see the account number and loan amount remaining. This is problematic when you have money in escrow/taxes. They still rely on paper copies to be sent to the home. They assumed my mortgage, so most of us don't get to pick the mortgage servicer that eventually ends up with the loan.


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I was on a call with customer service representative who got belligerent with me. She proceeded to freeze my account, and claim fraud, where there was none. So, all of my money has been frozen for a week. I am Disabled, and now have no money for my food or medicines, thanks to them! Please beware and do not do business with a fraudulent organization such as this, which is TD Bank!


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After participating and using the app I did not get the discount promised. I spoke with 2 representatives of TD Bank and no one could show me in my new policy where is the discount. I went through the policy with them and compared the amounts from each coverage of both policies and the discount was not present there. He told me that the discount was there but he was not able to find it. Also, he told me that the discount would be less because I had to deduct the amount that I was already receiving for just participating in the program. I asked him to show me where this information is written and he also could not show me. This program is a scam.


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I am 10 years with this bank. Having excellent credit score. Working as a nurse with stable income. I have been waiting one and half month for the loan approval and after so many days of waiting and sending tons of papers they declined my application. I will stop working with this bank which I suggest others too.


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Title: Extremely Disappointed with TD Bank's Lack of Communication and Poor Service. Rating: ⭐ I'm utterly disappointed with TD Bank's recent handling of my concerns. For 15 days, I've been met with complete silence regarding my inquiries, which is simply unacceptable. The Bank Contact Centre's efficiency leaves much to be desired, as it's evident that there's a dire need for improvement.


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I opened an account with Samsung Financing which is run by TD Bank Retail Card Services for the purchase of a Samsung Refrigerator. What a mistake!!! Both companies are poorly run and have refused to do what is right. The refrigerator was damaged by the delivery drivers at delivery which I noted on the delivery ticket. I contacted Samsung to get the damaged panels for my refrigerator replace and Samsung said I have to call another number to get the panels replace. So we called the Samsung number and it stated, "This Samsung number will be no longer in services as on October 1st, 2022". This was Early to mid September mind you and the number was no longer in service weeks prior to 10/01. So we called the other customer service number to escalate the matter and every time we were directed to the out of service number. We even tried on-line chat and hours and hours on the phone to no avail. 


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They are NOT convenient, EXTREMELY incompetent EVERY time that you are REQUIRED to go to a branch whether it be for account issues or notary! Their online banking is constantly making mistakes in your account requiring you to repeatedly call or go to a branch! My primary bank is a different one with never an issue, TDBANK constant headache and problems! Please save yourself the problems! DO NOT deal with TDBANK. They are closing branches due to POOR business! Myself, Brother and Father are three that cancelled our accounts due to issues and POOR customer service! They also charge for everything.


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I've been with TD for some time now so I decided to open a business account. I have garbage trucks and do garbage removal. I got paid by check. I deposited it. They said it's a bad check and shut all my accounts down. If that's the way they do business maybe it's for the best but it's totally uncalled for.


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TERRIBLE BANK - TAKING ALL OF MY MONEY OUT ASAP. They are refusing to deposit a verified check from the sale of my home. I am 5 months pregnant, have a 9-month-old baby girl, and I am supposed to close on our new house on Monday. Without the funds, we cannot close. I am homeless. They do not care. The money has already been taken from the buyer's bank account, yet TD is holding it in limbo for 7 business days...making money off of my back. I have called over 10 times asking them to deposit the funds, and I was told that by the end of the business day each day it would be looked at. It has not. You can't even speak to someone in this "fraud department." It seems to me that TD are the fraudulent scammers. SO INCREDIBLY FRUSTRATED.


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Don't use TD or Waterhouse for investment. They say that they give superior customer service but nothing could be further from the truth. They say their fees are lower but that is for a reason, they lack knowledge and experience and encourage you to do more trades so they make more money from the fees they charge.


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The worst bank. Had a privacy and security breach and kicked out a whistleblower. Imagine how much they care about their customers. It is one of the worst banks in Canada, nothing good really, just expensive fees and peddling of the green.


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I live in Thunder Bay and I visited the TD Bank Branch on Arthur Street-West. My problem was that I used an app- Taptap Send to send money internationally back home in Ghana, and the transfer had failed, but my money was not credited to me. There was a lady there named Karry. She looked after my case. Kerry from Thunder Bay, Ontario- TD branch on Arthur Street-West, was very kind, polite and extremely Patience, very competent and smart! Even at the time the bank was closing, she waited and made sure she printed all my evidences to file a dispute for me. Thank you so very much Karry for all your care and absolutely Great customer services. I was very happy you took over my case and made sure I was satisfied. All is greatly appreciated from the bottom of my heart. I was very depressed but your help made me feel so much better. God bless you Karry.


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TD Bank is absolutely ridiculous. I'm a truck driver and during the pandemic I was so busy driving and getting supplies delivered all over America. My Red Card was set on autopay and since I couldn't manage my credit union I switched my payment to my other bank since they're nationwide. Unaware that it didn't apply for the current month my payment failed to post. TD Bank ended up putting 2 late payments on my account. I've written, called and filed a complaint with CFPB about this error. TD Bank refuses to rectify the entries. I had same issue with Kohl's and Walmart. They immediately fixed these late payments but TD Bank is so greedy and unfair they will not fix it no matter what. I can't wait to pay this account off and close it even though it's one of my oldest cards. I refuse to give them my business after this.


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Fraudulent bank. Can't even be 2 seconds late on trying to bring account into the positive, during grace period. I've been pummeled with over 300 in overdraft fees within the past 4 weeks. TD is a horrible bank. And makes no exceptions after the 10:59 pm EST cut off time for the grace period. They've taken WAY too much of my money. I'm a ride share driver... I make my money throughout the day...continuously depositing varying amounts to my TD bank account, in order to RACE to get the money in there BEFORE 10:59 EST grace period ends. Lately, my final Rideshare ride has ended just ever so slightly beyond that grace period...which WOULD HAVE saved me from HUNDREDS of dollars in overdraft fees. But NOPE... TD doesn't care. All they want is to overdraft the ** out of customers, and take your money... Even if you bring your account in the positive 5 min after the grace period ends.


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I opened my checking account in 2007, and later added my husband to the account. A week ago my husband compromised our accounts and had to report fraud. We went into the branch 5744 and closed our accounts and reopened new accounts. My husband was immediately issued a new debit but my name had to be 'added'. Here we are 3 days later and TD Bank is refusing to give me access to our money OR give me a new debit card. 


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I have a flyer in the mail for TD Bank promotion checking and saving account with over $500 bonus. I open and follow all the requirements but no bonus. This bank scammed me. I closed down my account. I will never bank again with TD bank. I would have given zero stars if I could. Beware of flyer through the mail.


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I bought a Samsung Phone with 24 months equal payments but then minimal payment is set at the end - charging for late payment if does not meet minimal payments. This is fraudulence advertisement and it needs to be stopped.


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I open promotion account with bonus. I open checking with direct deposit from work and saving with ten thousand deposit. NO Bonus receive as they promise. Banking personnel told me they accept deposit check from Employer but they later change. They said it has to be direct deposit. This bank doesn't do as they promise. I close down my account. Can't trust a bank that lie to its customer.


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After taking 100's of checks from my best customer without ever having a problem today for no apparent reason they decided to put a 10 day hold on his check leaving me without funds to run my business.


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I have an account with TD for last 17 yrs. I know that it is a very nice bank. Recently I have so bad experience to share with you. I gave a cheque of 2K to someone about 1 yr 8 months ago from my TD account. It was not cashed out. Usually a cheque is valid for 6 months and then it is staled cheque. The bank should not honor the personal cheque after 6 months. But Td took away the money of 2k as the cheque deposited after 1 yr 8 months. When I talked or disputed regarding the cheque the trailer told me it would be back but after a few days they are saying that they will not return the money. I have all the documents regarding this. I don't know who to complain further but I think TD is not more safe in Canada in accounting. Thanks.


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I am a small business I deposit checks into my TD account then they put a hold on the check for 7 days. They don’t care about I have to pay my workers and buy material. I say this to all consumers, stay away from this bank.


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When TD was new to NY they would bend over backwards to prove how different they were to other banks (free pens, very late hours, dog biscuits), now that they are established and no longer need to kiss anyone's butt, they are showing their true colors. I simply wanted to update my phone number as the old one is no longer valid and that locks you out of your online account. She said my phone number could not be verified and as such she would not update my account. I would rather keep all my money under the mattress - they don't deserve my business.


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IGNORE ALL OF THE WALLETHUB Reviews and all of the fake 5 star reviews. Those are paid reviews. I promise you, these companies will try to drown out real reviewers for an extra fool, I mean customer! Worst credit I have ever had in my life! They deliberately try their very best to ruin your credit so they can get late fees and other fees out you, they do not care about the well-being of anyone who is foolish enough to enroll with their credit lines, (Sadly I fell for it trying to get a Samsung phone) I should I have paid it off and not have to deal with them!


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I have never missed a payment and noticed that I had a late fee. Set it aside to call before my next payment and since it took me one week too long to call, they had already charged me a second late fee. I never made a late payment!!!! I paid one payment 2 days before the new statement date and they counted it on the previous statement so they showed I missed a payment. Even after figuring out the issue, they could only “forgive one late fee per year.” I could accept that if there was EVER A LATE STATEMENT but there was not, just a company looking to rip off customers who pay their bills and are dependable…Never again will I use this card or company!!!!


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Please note there are really only a handful of TD bank offices in the entire USA, and almost all are within walking distance of one another in Manhattan. I lost my cellphone number. Due to two-party authentication, they refused to help me, and locked my account. They tell me I must travel from Chicago to NYC to show a teller my driver's license. Now that's chutzpah.


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I paid off the loan with TD Bank eight years ago. They never satisfied it from my title because of their mistake. For close to a month I’ve been trying to get proof for the title company that is paid and they’re being nothing but rude and unhelpful. I lost my buyer today because of them. Never do business with them because they do not care at all about their customers.


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Despite signing up for online notifications, I received no notices that my bank accounts had dropped below the minimum required, leading me to be charge $40 maintenance fees for months. Then when I tried to get money into the accounts, there were delays due to their system. But I was told that even though I was trying to get money into THEIR bank, I would still be charged the fees. So instead of working with me and at least waiving one month of fees, I had to shut one account down and am in the middle of shutting the last one down. They are a bunch of criminals and forget about customer service.


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Hello TD Bank, I used TD's services with a Rooms To Go account to purchase furniture. I made ALL my payments on time using autopay. In June 2021, my account was PAID IN FULL (see attached statement). A few months later I got an email about my account being delinquent. Again, this is for an account that was PAID IN FULL. Apparently, this shameful and disgraceful financial institution tried to charge a $1 to my account AFTER I switched banks (bank used for autopay was no longer there). Since your company could not get that $1.00 (illegal charge btw) they started slapping NFS, LATE, ETC. fees. 


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This company is absolutely the worst I have ever dealt with in my 44yrs on earth. I purchased a phone through them "Samsung All Goods". I was never sent any payment info and was not sure if it was billed directly through my phone bill. My notification came when I noticed a hit on my credit report and through Credit Karma I tracked down TD Bank as the company. That 1 was my fault. Then I set up auto pay and it failed to process another payment. Frustrated with the company I called in and asked what the entire balance was and was told an incorrect number leaving a balance of $130 on the account. They never call and go directly to pinging your credit report so I was hit again. 


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I had a devastating experience with TD and the customer support just throw me to the wolves like a discarded piece of garbage. And that is under the 'most convenient Bank' cover. I missed a 10$ late payment on a TD Credit card that I don't use normally and that was reported to the Credit Bureau and had a 100 points credit score drop. I paid the full balance the day after I found from Credit Bureau about the problem and called TD to ask for help thinking they could do something about it. All they told me was that I was trying to falsify my records by asking for help. When I told them they should warn their overdue clients somehow since they have all phone numbers and email information, I was told that is not TD's business. I guess their business is to screw their customers so they can charge higher interest. Having to go through such experience was traumatic. My only defense is to change the bank and never go back.


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Do not open accounts with TD. My business Visa credit card is being charged every month and no one knows who is getting the money. I had to make 8 phone calls to TD customer care. The endless authentication process is excruciating despite being authenticated by the TD app. Spoke to Stephanie, Haris, Julia, Aman, Mira, Bithusha, Hanif in a single day and the manager Karen ** who was the worst. The service has not been provided. My credit card continues to be charged every month for some random "vendor".


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Be warned: TD Bank lies when offering banking promotions. When contacting customer service to resolve issues, they promise to rectify problems and take no action at all to resole anything – more lies. Although they appear to be a good basic banking choice, they do not stand behind their own published policies and promotions (account fees, promotional credits, etc.) and they offer no customer service with the resulting issues. Other functions – ATM access, statements, etc. – are fine, but the failure to deliver on published information and broken, meaningless promises of all who work there ruin it all. TD Bank is far more frustrating than any simple checking or savings account needs to be.


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Summary: If you expect any help from call center, maybe you should try to pray god. Because your prays are more likely to be answered than the customer representative. My account is locked. I spent 1.5 hours but nobody answered. I got tired of waiting so I asked my girlfriend to call as well and her call was answered because if your card is locked, then they do not accept your card number but they do not tell you this either. Anyway we solved the problems after 3 hours of call. Then guess what, they locked my account again the same day. I am still waiting on the phone. It says, it can continue up to 60 mins!!! I mean the record said that about 2 hours ago but anyway. If they perform just like the last time, I only have to wait on the phone for 1 more hour, then I can use my own money just like it is my own. If this is not a miracle then what is. If you believe in miracles then you should give it a try.


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TD Bank is not as great as I thought, they are not even good. TD bank is holding my paycheck for 7 days. I called to have it released by they kept saying the same thing over and over, it is TD policy. I spoke to a manager and explained how wrong it was to hold my paycheck. He said the same thing company policy. TD managers are useless. Might as well just get a computer to do their job, just get the computer to constantly quote policy and not listen. I don't know what TD is thinking but no bank has ever put a hold on my paycheck. I said this is a new account but I have been with TD for 30 years, useless manager would not look it up.  I got a payday loan so I can cover my financial obligations. You suck TD and your policy is very, very messed up.


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Terrible online banking for business. Website access to accounts is routinely down. It's difficult to actually be more terrible than business banking in Puerto Rico and TD achieves this on a monthly basis for more than 2 years now of direct comparison. Perhaps one will fair better on the retail side of the bank but if you are looking for a new business bank, keep looking!


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I purchased 2 beds/mattresses along with my living room sets from Raymour and Flanagan, totaling over $6,000.00. I paid and had a balance of $300.00. In July 2022 a payment was returned which I went back and resubmitted and paid the $25.00 fee, mind you, this was the first time since I purchased the furniture. The punishment they gave me is to DAMAGE my credit. So, they give me a credit balance less than what I owe. As of today, my credit limit dropped to $250.00 from 8,000.00 plus and my balance is $251.00; this is what they will report to the CBR in 30 days showing that I am an irresponsible creditor. My contract states that I have up to 2023 to paid off this debt but I worked so hard to pay it off in 2022. I need a thorough investigation on this


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I opened my account online in June but before I was issued a debit card, I had to go into a branch and physically show ID. All was well until I tried using my card. After the first couple of attempts, they restricted my online access and forced me to go into the Branch to show my ID again!! I was unable to use my debit card because my card was locked so that meant that until the issue was resolved, I had to go into a branch and withdraw money from the Teller. What a huge inconvenience. Not one customer service Rep was able to tell me why and while they were all very nice, they were unable to assist. Switching back to my old bank. Not worth the hassle.


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This company will pick up your calls and not do anything to help you. They put you on hold for 20+ minutes and never resolve anything. Their phone employees are not truthful and will talk over the customer continually. I called to have a proof of lien taken off of my car which has been paid off for 6 years. They told us they faxed definitely on 5 different each times we spoke to a supervisor who assured us that the document was faxed and mailed, but we received nothing.


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Horrible bank. I been with them for a month and it’s horrible. My card got lost and changed was being made with the card with online purchase! I file a claim and weeks later TD notify me that there was valid transactions :-|. No way are they telling me it’s valid. Now if they tell me the pin was use which my pin isn’t on my card but it’s online purchases that was not made by me so how is this valid!!!! To top it off they didn’t notify me when these transactions was being made On my account!!!! Don’t use TD Bank if you are looking to switch! Save yourself from the headache. I’m going to stick to my Chase account number where I don’t have these types of concerns.


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I called the customer service and in maybe 8 times, they never helped me. My account still get freeze up, bad infos on my accounts, other strange things. I don't believe since they are not able to fix simple problems that they can do more. I will leave them.


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Hopefully something can be done maybe a Samsung rep might see this and withdraw their account. All I will say is that I will never finance with Samsung again if all they have is this bank. I had the Samsung care and cancelled but apparently TD BANK never got the memo and continued to charge me despite my relentless effort to resolve the problem then had the audacity to charge a late fee and ding my credit when I was trying to resolve the problem with the sloppy phone system that didn't work. When I asked to speak to a person to make my payment they hung up on me. This did not only happen once but several times as I tried to get clarification of the charges. It sounded like the same woman every time and the more I called the more aggressive she became. Samsung will not get my financing ever again and hopefully others will see and withdraw as well.


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I requested a payment from a friend to send fund to a non-TD bank account on 4/30/2022. I gave him my email address (**). My friend reported there was a trouble to send by that email address. Then I did a test transfer from Chase, paying and receiving from that email address worked flawlessly. So I asked my friend to double check email address entered and try again. My friend reported the same error again. I asked my friend which bank he is using. My friend told me it was TD Bank. As I also had a TD Bank account. So I tried to use my TD Bank account to do the transaction. Surprisely, TD Bank locked my non-TD bank account email address (starting with **) in their system (not Zelle did).


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I was looking to open a new checking and savings account, and came across TD Bank. I liked what I read and according to their website, they had a branch in Richmond VA. Great. I start the process online, but had a couple questions so I called their customer service. They were kind with helping me setup the account. They walked me through how to fund my account with my debit card from my current account, and explained that I could go to the branch on Broad St and pick up my debit. Since they said I'd have immediate access to my funds after picking up my debit card, I transferred all I had into opening a checking and savings account. Well, when I went to the location on Broad St, I was informed it was not a TD Bank, but TD Ameritrade. A completely different entity.


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On June 13, 2022 I made an online transfer from my Chase checking account to my TD Bank Account. I have the trace number and proof from Chase they accepted it yet they are saying they do not. I have spent in excess of 10 hours and still I am out $2500. THIS BANK IS A SHAM AND STEAL MONEY. DO NOT BANK WITH THEM!!!!


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The most horrible bank. The most horrible bank, don't let them fool you with start kindness even if they are never kind!! They will not protect you or your money ever!!!! From fraud or unintended purchases> the customer service is rude all the time and unhelpful always!!!! Find USA based bank instead that is what I did> much happier now.


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Embarrassing, disappointing. 6 hours wait on the phone and agents drops the call. Couldn't be any worse, when you need TD Bank loss prevention dep help. Months to report loss. Embarrassing, disappointing.


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After a few years having an account with TD bank I decided to close due to poor customer service, a woman who was helping me had a breakdown and started to insult me and yell, no manager or any of the employees did anything and push me outside. I went to another branch and asked the steps to follow to close the account, they said just get all your money and when is on 0, automatically it will be closed. 4 months later I received a letter charging $20 for overdraft. I called to 800 number, they can’t do anything, I should go in person to the branch, pay the fee and then, they will close it to further debits. I am traumatized just getting around that bank, don’t have any respect for the customers.


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I've been a TD client for many years and they keep going backwards. Every time I use my card without fail they put a fraud alert. Even using it with my pincode. When I try to unlock it they make me wait 40 min on hold and then won't help because I'm overseas. I'm fed up with their backward policies. Bad fraud alerts and that I can make any type of transfers other than going into the branch. I'm leaving TD for good. Worst bank ever.


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Full disclosure; I have not experienced a negative issue with this bank until (06/14/2022). Do not post date any check and expect TD Bank to honor it. If any post dated check is deposited before the date written on the check TD BANK WILL CLEAR IT THE DAY RECEIVED. This is against conventional wisdom. They expect people to recognize the later date and to not attempt to deposit the check. If the recipient of the check chooses to deposit the check EVEN BEFORE THE DATE WRITTEN ON SAID CHECK, the funds will be cleared for the next business day. TD Bank does not inform their patrons of this for some unknown reason. However I find this absolutely unacceptable and it leads to feelings of distrust and disappointment in the practice. I will be looking to bank elsewhere. I won't be waiting for a strike two or three. They have just lost a customer today.


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I've started to take notice that TD Bank have very long hold on deposits. On several occasions the debtors' account has been cleared. I personal called the debtors to find out what is taken the checks so long to clear, they told me, "It's your bank." I have accounts at Capital One and Chase. Most of the time the hold time is about 24hrs. To further test my suspicion, I deposited one of my own personal checks from another bank into my TD bank account and just what I thought 7 days hold time. Oh, don't mentioned there's fee for everything. I will write another review on that.


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I had requested for credit limit increase on my credit card and they took all my information and never get backed to me. Also, it will take hours and hours to connect to customer service. Worst service and worst bank I ever had in my life.


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TD is scamming people from their money. They literally in a matter of seconds removed money from my account and had the nerve to tell me I was delusional when I called. That I did my math wrong. They are also rearranging everyone's transactions when you use a debit card. They move the transactions around so they can hit you with an overdraft fee. I am putting together all proof to show to a lawyer. TD you are toast.


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Opened up two accounts in my name with my address and sent me bank statements and overdraft fees and a card that was not even activated.. I never heard of them.. They will not admit the scam or close accounts .. I have filed with BBB, FBI, FTC, and CFPB.. Fraud department tried to belittle me and convince me someone stole my identity which is a lie… They have been running this scam on thousands of people even though they paid millions recently in that class action suit.. Do not under any circumstances use this bank.. Whoever they are!! I would never ever trust them with my money.. They open up illegal credit cards, bank accounts, steal money from open accounts, check out their Facebook page .. Hundreds of people begging for help for the fraud.. This company is garbage and these locations need to be closed permanently…I will not be silenced.. You tried to scam the wrong one.


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This bank is very weird ... They claim they want to make things easy but instead do the opposite. All procedures were followed to get a promotion for opening a new account. After g the bonus into the account was never received after a reasonable time, I called. First do not go to the bank because the bank staff has no clue about the online promotions ... but they may have their own, which the customer service online do not know anything about. I called and they first said I need to have a recurring direct deposit ... FALSE ...


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Every time I go to the TD bank on Huguenot SI New York they always have a problem. I come here for work to hand in deposits. They are always nasty, huffing and puffing and complaining about me. They drag my visit longer than it has to be and just keep complaining over and over. If I didn’t have to come here for work I would never come here.


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Terrible bank and credit card to work with! 2 hour wait time on customer service, no one in their customer service is property trained and they send you goose chasing. Rude and unprofessional members. Constant hold and block on cards with no reason. No resolution or care to resolve customer complaints. Stay away from this bank. Terrible, terrible bank and credit card to work with


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Td refuse to admit to their mistakes. Again the big companies such as this bank has no regards for a small acting studio. Very frustrating to deal with. Even though I had asked them to look into and let me know why I was not getting my monthly statements They kept promising they will look into it. Kept on getting phone calls. Asking me to pay overdue payments. But no one could tell me why I was not getting my statements. Customer service is 0 out of 10. Very very poor.


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I used my debit card at a local Goodwill to buy goods to resell online- I go everyday.. well for the month of Feb goodwill sent the credits through on my card but did not create the corresponding transaction causing the pending amount to drop off my account after 3 days. Like any normal person I assumed the transaction was complete but a month later goodwill sends through almost 20 transactions within seconds of one another- instead of freezing my account/card the bank allows them to continue to send thru transactions. Part of me understands that if I initiated the transaction of course I should pay but the other part looks at the integrity of both companies for allowing this type of behavior to happen. Highly questionable.


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Stay away from this bank!!! I have a credit card, not sure if this is the same place but they have the same logo, this review is for TD Bank. I've been on hold for over 115 minutes, waiting to speak to the 4th person in this call. Finally the 4th person answers and now they apparently can't hear me. There is nothing wrong with my phone. The 3rd person even admitted they are having difficulties with their phones. Since he cannot hear me he hangs up, wow! They changed my address to an old address and they have so far not allowed me to change it back. 


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TD Bank aids scammers and allows fraudulent chargebacks. I’m a small business owner, a TD Bank cardholder purchased nearly $600 of product from my online website then reported to TD Bank that they never received the package. Despite numerous pieces of evidence provided by myself and UPS that the package was shipped and delivered, TD Bank granted the scammer her money back. I’ve wasted countless hours on the phone and via email trying to sort this out. TD refuses to acknowledge their mistake or overturn the decision. Over the phone, I’ve been hung up on, bounced around from one incompetent person to another and refused to be allowed to speak to a manager. Via email, finally was told I’d get my money back, just to have someone else jump in and tell me otherwise. TD is the most disorganized, unprofessional excuse for a bank that I’ve ever had the displeasure of doing business with.


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Had problem with credit card payment. Spoke to them, said go online, thought was corrected, now they change website, so have to call. No one answers, do not trust this company. I would not use this company if you have other options.


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If you are looking to open a bank account DO NOT COME TO TD! Business account: I have been banking with them since 2916 for my business and I tell you they have no customer service for business. After 6 years of a good standing account and no NSF's I have never received a increase in credit limit, any form of outreach to help me expand my business. They are truly one of the worst banks in Canada and I don't know how they are in business. They must have paid a lot of people in politics to stay as a legitimate bank. Customer service is horrible, prepare to stay in the line for 45 mins to an hour on any given day. Personal: They linked my personal and business together claiming it helps with the credit building but that's all **. I have never received any kind of credit increase from them, and the tellers are very disrespectful. If you have questions they don't want to answer. STAY AWAY!


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Updated on 03/22/2022: Called customer service and found out that the bank is allowed by federal law to put 6 business day holds on deposits to your bank account at ANY MOMENT during your business with TD. I was originally told by the bank branch manager it was only 6 months but customer service confirmed it was not true and they can do this at any time to verify a deposit.


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Location: West Springfield, Ma. Riverdale Shops. Riverdale street. Time: 1:20 PM - 1:30 PM. The bank teller (Young Girl) black hair, had absolutely no personality whatsoever..! She projected to me like she could care less about her job, and her customers as well.! Maybe sitting on her butt all day, with the lack of physical exercise and lack of ambitions, proper education, structure, and discipline, I guess this how these young people today are raised..!! It's a pity that these young kids today are the future of your country..!! ; (


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I made a claim of fraud, I call them everyday no customer service no protection and they did not return my money back. They said they will take 30 days for investigation and nothing. I am frustrated and worse experience of banking with them.


