# embeddings_queue

created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e404f62000a1491cab104769a28ba934
encoding: FLOAT32
metadata:
{"chroma:document": "This place needs to be sued. Their banking process set me up for failure. I withdrew cash from a teller and they processed it like a check which meant it was held for 3 days making it look like my balance was larger than it was. Soon I had a pending negative balance so I rushed into the bank and deposited money to fix it. They held the deposit for 3 days, overdrafted my account and charged me $36 for each overdraft. Now, because of a whole lot of $36 fees and other fees that I don't understand (like a \"returned deposit fee\" on the cash I deposited), my account is now negative hundreds of dollars. STAY AWAY FROM THIS BANK!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3282a63254194633abc6e37d742d956d
encoding: FLOAT32
metadata:
{"chroma:document": "I wish I could give Suntrust bank a negative 5 stars. I recently started a small consulting firm. I applied for a business account online with Suntrust Bank on 6/5/18. I sent in a deposit and all of the requested documentation and the account was approved on 6/8/2018. On 6/9/2018, I made a deposit from my first newly acquired client. I was told that the funds would be available on 6/11/18. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c1147c9d1c554694a270c7b0c90b03b4
encoding: FLOAT32
metadata:
{"chroma:document": "I have bank with Suntrust for more than 5 years and this last incident takes the cake. I went into the Branch located at 5305 Windward Pkwy Alpharetta, GA to make an over the counter cash withdrawal and, I had problems. I am ** and that was one problem for the mostly Indian and ** employees. I did see one other ** woman besides myself. I provided all my credentials and still was not able to have my banking needs meet. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e72b492fc5084cc783b1ddf57f02400e
encoding: FLOAT32
metadata:
{"chroma:document": "I have a business and I opened a business banking account with SunTrust. Worst mistake of my life. The first few checks that I deposited went right through and the funds were available the next day. I then deposited a check for over $3,000 and they put a hold on it. I'm a reasonable person. The check was from out of state (Navy Credit Union Georgia) so I understood they probably put a hold on it. No problem with that. I understand. I'm reasonable. I then deposited a check for $575 into my business account with SunTrust figuring that it would be there the next day. It was a local check from (Regents). They placed a hold on that check also. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9de149019023424db6bff6ab083c2876
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust deducted money from my checking account without notification or an apology. I have banked with Suntrust for more than four years with customer service going down to zero. Most of them are trained to get rid of you and proceed you to 1-800 number. The online services has improved tremendously but Accounting Department makes numerous mistakes. I filed 3 complaints against a company that countered my account more than once month. I filed 2 fraudulent charges and one end of month. I was satisfied how Suntrust credited my account after it was put in negative balance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2ab40c66ec464416b8e4158e9f3dcdf4
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust canceled my Debit Card for fraudulent activity, despite the fact that no fraudulent activity had occurred. Add to this the fact that they did not tell me it was canceled and I had ordered food at a local restaurant that I now could not pay for. So humiliating, my mother had to make a 90-mile round trip from Christmas just to bring me cash for my food. Then, when I call Customer Service, they tell me that the new card can't be sent to my mailing address... and sit down for this one... because the number of the cell phone I was calling from was not reporting an address, despite the fact that it was on record from the day I opened the account, along with my mailing address. Then, they tell me it will arrive at the branch on Thursday or Friday. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d744e03a054d4ba78a9fa74026ff6bc3
encoding: FLOAT32
metadata:
{"chroma:document": "This company is super conservative when it comes to fraud. I signed up for what I thought was a secret shopper program which sent me a check that I deposited. Apparently, Suntrust detected that the check was a fraud at which point they denied me access to ALL (why all of them?) of my accounts with no warning. This happened while I was on a business trip leaving me with no access to any of my funds since I do not use credit cards. Suntrust says my funds will be released in 5 to 15 days. I talked to someone in their Client First Solutions department. Apparently, that is a misnomer since my concerns certainly were not first!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1278d58ebcae43de8426c84e04a4dddb
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with this bank for over 20 yrs. And they have always had my best interest at heart. Always trying to find me ways to save and build my money. The people are always pleasant and ready to help with any questions you might have. I had to email a question a few days ago to a representative, and she called me back within 10 minutes. WOW. Now that's going the extra mile."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6e3ed0915f4c4543a6264e4c282ad4c3
encoding: FLOAT32
metadata:
{"chroma:document": "Do not trust the transaction history on SunTrust online banking app. After following my account from Monday to Friday I knew exactly what was purchased and when. However, when I checked my account on Friday morning SunTrust wrongly adjusted all of my transactions and the order they were placed in. In fact they charged me an overdraft fee when according to my online banking history showed a positive balance and in fact was still positive even after they took their overdraft fee. I spent over an hour dealing with AWFUL customer service. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c648bd12776f453494428bc9efda32f7
encoding: FLOAT32
metadata:
{"chroma:document": "My family and I moved from another state and needed a bank. We deposited a few checks for checking and savings with them in Friday around 1-2. We were told our funds would be available to us in 24 hours along with our debit cards (me and my hubby) in 3-5 business days. Well Saturday our funds were not available and was told our funds were on hold for the next 7 days and would be available Friday after calling Saturday afternoon. Then Wednesday we received letters stating our funds were on hold and if we already made purchases that they would be insufficient funds and have fees for that but they would waive them since it was such a late letter. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d7cc97dc1db14be285ee8010b865badd
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give no stars, I would. Don't bank with SunTrust if you expect to have access to your own money. Daily withdrawal limits are set on your debit card, and if need more, you are screwed unless you are able to go into the bank on your valuable time and withdraw. I pulled out $500 cash last night which I used. This morning I realized I needed cash and at 6:30 am, was unable to get it from the ATM due to the deposit from last night. I guess SunTrust doesn't reset the nonsensical limit garbage at midnight like other banks. I'm scheduled to assist in 3 oral surgeries today, making it impossible to leave my job until after 6 PM today, at which time my local branches are closed. I called customer service asking for the restriction to be lifted so I can have my daughter come get my card to withdraw urgently needed funds from my account. SunTrust said they couldn't do it. I implored them but to no avail."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5762c5301b734343bdc35a5a49e149e8
encoding: FLOAT32
metadata:
{"chroma:document": "Let me say I have had my accounts and investments with Suntrust since 1982. I have been using bill pay since they launched it in the 1990s. During the past several weeks I have had 3 checks that did not reach my creditors on time. The last one was for my rent so my credit rating is now at stake. I tried to resolve this via phone, but no one ever got back with me. I tried to resolve it online and received a curt, form letter back. Then I heard nothing. I had to pay a $124 late fee and I was assured on the phone it would be waived. NO, it hasn't been waited, even though I had my payment scheduled early. I never heard anything so I wrote back. Today I was informed no refund would be given because my rent payment had been scheduled after the due date. TOTAL **. I would not schedule my payment to be late!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0556f4f7d5924212846d04ceab213e53
encoding: FLOAT32
metadata:
{"chroma:document": "This is the worst bank. When you die they run your name into the ground. My husband passed away and I honestly didn't care that they couldn't give me information but showed them all his paperwork. They took copies of it and have not done anything in regards to stopping the payments that are going through and closing his account. All I get is letters say he owes money. He owes money. The thing is he had money in his account before he passed. He's dead and I don't need a constant reminder of what I've lost. I've been through enough. I called. They can't do anything about it. I have to come in and show the paperwork again. I work when they are open. I am a single mom now. I have so much on my plate. I don't have the time to go and do something that I already went to do. I just want to clear my husband's name. It sound silly but I just want him name to be in good terms and rest in peace."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 55e0e9a634034f8e9af2211ee9fb006c
encoding: FLOAT32
metadata:
{"chroma:document": "I have banked with Suntrust since 1992. I recently deposited cash and checks at the drive thru here and received a receipt which I have saved. The bank has since claimed the cash was not in the deposit and debited my account and claimed the tellers do not count the money at the time of the deposit. I think it's obvious that it was stolen. It took over 3 months for the company to decide not to refund my money, even with a receipt showing a cash deposit. This is negligent and corrupt."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ee51e35d8bf409994210d6bd4a8882a
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust has the worse accounting system I have ever seen. They use their deficiencies as excuses for why things are done the way they are. I had an auto loan that was set for automatic payment withdrawal from my checking account. Unfortunately, their system is so poor, that there is no way to undo their AutoPay without contacting them by phone. What's worse? If you don't contact them within 4 business days of your scheduled AutoPay, then you are locked in no matter what. What computer system takes 4 days to undo an ACH transaction?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6a2427750cf043beb5d54eb62fe20dc8
encoding: FLOAT32
metadata:
{"chroma:document": "My wife bought me a truck and did all the paperwork in her name to keep it a secret from me so not to spoil the surprise. We call to get me put on the title and they say we have to do another application. This is ridiculous. I'm the one paying for the truck and all I want to do is be able to put a disabled veteran plate on it which I can't do because I'm not on the title. They would not work with me at all and we will Never use this bank again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f39876fc36ea405ab39fea8e78528d7e
encoding: FLOAT32
metadata:
{"chroma:document": "I mistakenly thought all FDIC insured checking accounts would be similar, as I've had many checking accounts over the years. WRONG. I opened this account last week and finally finished setting up all my direct deposits, etc. There isn't a branch near me - but everything is online now, and I didn't see that particularly relevant. WRONG. They deemed my paycheck - my paycheck as flagged for fraud. It is on hold and they have closed my account. I have no access to my paycheck and I'm waiting for the letter and the hopes they send me the balance of my account, including my paycheck. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 772bf56fe736463687a2d6f229d61ef4
encoding: FLOAT32
metadata:
{"chroma:document": "First they love putting people on hold and hanging up. That have messed with my account so many times. I requested my both checking and savings to be closed. They only closed my checking account. But stopped my cards. I thought both account were closed. Noooo. They left my savings account open and I got a charge on my account which the cards was closed but still got the charge even though the account was to be closed. Now I'm trying to close my savings account which was to be closed already. And I'm on the phone with these people who cannot speak clear English for over 23 mins and still on hold. I wish I never open account with this bank. They are the biggest joke. DON'T OPEN AN ACCOUNT WITH THIS BANK!!! You will get ripped off and they will screw with your account. Still on hold with the Customer service still 26 mins. What a joke of a bank!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d415df79649e47f89020792f83e7cabc
encoding: FLOAT32
metadata:
{"chroma:document": "When we first opened our account, we were trying to have a local bank to do business with and there seemed to be quite a few of them around. I opened the account online and talked to the folks on their customer service line and was assured that the account would be held open until the first direct deposit could be put in it in 10 days. The day before the deposit was due to hit it (from Social Security) we got a letter saying that our account was closed. I went to the nearest branch and they helped me and we went along fairly bumpily. They would charge us overdraft fees when we still had funds in the accounts. Crazy stuff like that. And then last week, my check came in, I paid my bills first and was waiting until Friday to go get groceries and prescriptions. And Friday morning, my card wouldn't work. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a617d3b199744dfda5183d1971947e61
encoding: FLOAT32
metadata:
{"chroma:document": "Very happy and pleased with the customer service provided by ** at the Suntrust Bank branch, located at 1900 E Hallandale Beach Blvd., FL 33009. She's professional and sweet. Very helpful. She makes me feel like a King!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e23253ec0b64bfcb3c26c931b883e19
encoding: FLOAT32
metadata:
{"chroma:document": "Good customer service. I just want to acknowledge the employees of a bank in Scott Depot West Virginia for their excellent service. They were extremely helpful with my transaction and they were also efficient and friendly... Jennifer and Rick thank you so much. Look forward towards future transaction. Note: Cashiers checks to buy my home."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 14fd1891d98041b995067021e213c299
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust took money out of my account without getting permission from me. They told me they could not refund it back to my account and told me they didn\u2019t need my permission or don\u2019t need to talk to me. It\u2019s against the law to take money out of the account without letting the account holder knowing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 10cf6081af534814ac03a8a79b7302a8
encoding: FLOAT32
metadata:
{"chroma:document": "I saw that this bank had low reviews, but decided to go with them anyways after the BBB gave them a 3.7 rating. To add to this, I also had a few family members that banked with them. After about 3 months with them I am regretting this decision. First and foremost, what is really where I throw in the towel is with their overdraft fees and policy. They will sometimes not show you pending transactions or won't withdraw the money from your account the next day. If I were you I would carry around a deposit book and regularly update it. Most banks take out the money for pending transactions from your balance. They do not! You may buy something today and they won't take the money out until a few days later. So if you had $100 balance and bought something for $20, your balance would still read $100 sometimes. So if you started spending thinking you still had $100 in your account, you would probably end up overdrafting without you knowing it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ec32e2da1c68412498e2f4c563eafb74
encoding: FLOAT32
metadata:
{"chroma:document": "I mistakenly went to use ATM on Chatham Parkway, located in Savannah, GA... I was under the impression that it was legit and safe to use the Suntrust ATM for my NetSpend card but I was wrong. I tried drawing $240 off and the machine acted as if it was going to dispense the money but instead just gave me a receipt that said, \"Contact the bank.\" Of course the bank was closed already. Immediately I called Suntrust customer service and was told they couldn't do anything for me. SOL... They told me to call my bank and file a dispute. Now I'm looking at up to 90 days for investigation. How hard is it to pull a damn camera and see y'all screwed me. Now my rent is overdue and me and my child aren't gonna have a roof over our heads in 3 days. I can't believe SUNTRUST would do this to anybody. It's really pathetic."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f9f23db1fab84173b30485eb5d8c3eae
encoding: FLOAT32
metadata:
{"chroma:document": "I am a 38 year loyal customer with Suntrust Bank, bank name has changed a number of times. I received a letter one week ago, telling me all accounts associated with my name will be closed effective 4/18/18, no explanation given. I consider myself to be in good standing with the bank, no problems. I called the bank and was folded, they could not give me any information. I went into the branch and was told the same thing. This has made me feel like I had done something wrong. They deactivated my debit card on 3/31/18, no warning given. I would never want to continue banking with SunTrust, I only want to know why I'm being forced out. This has been a horrible ending, to a otherwise good relationship. Do I have no right, to know, why they are closing my accounts?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 861d88b60263445a8bef7c4dcbb6627f
encoding: FLOAT32
metadata:
{"chroma:document": "I just opened my savings account on 3/22/2018. I deposit 3,200 cash the next day. I called and tried getting online to view my account and customer service is saying my account has been closed and blocked. There is also a zero balance. Like are you kidding me. I will be there bright and early in the am. This is ridiculous... Something told me not to open up an account. The branch manager looks like a scammer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0fad09597fff484da5010a58b93df47f
encoding: FLOAT32
metadata:
{"chroma:document": "Inability to cash checks even though money is amply covered - This is the second time Suntrust on Gallatin Rd in East Nashville was very customer service disoriented. They are extremely inept at their abilities to process checks. Three different people could read the check which was drawn upon one of their account holders. They said they could not process it because it was not legible. This was directly after Regions Bank processed my co-workers check. They then told me I could come back sometime before closing if I did not want to wait on the manager. Terrible customer service..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ca6b9fcd9d240d6bcb59fb69bfa535c
encoding: FLOAT32
metadata:
{"chroma:document": "Do NOT bank with this institution. They are a complete rip off. Suntrust charged me late fees when the money is in the account. I never once signed up for overdraft protection but yet they keep dinging me over and over. I wish I never opened account here. Be cautious please... I wish I can click on zero stars! You don\u2019t even deserve a half of star.. **!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 008b2a7613a34421b791aa0fb7d28002
encoding: FLOAT32
metadata:
{"chroma:document": "We have been with this bank for several years, and I honestly wonder why the hell we are still with them. We have had our debit cards hacked at least 7 times for fraud and then to have to wait on our funds to be put back in our account! We have always had to verify we are the real people over the account like we are on a judgment stand, and then had our cards blocked when we tried to use them, and we are like why the heck didn't you block the nuts that did wrong!! It has been unreal the times we have been hacked by fraud and seems it's a never ending cycle!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dca0d77cdcac4f429ba663cd758321d9
encoding: FLOAT32
metadata:
{"chroma:document": "I set automatic payments 2x a month to make easier on my budget and tried to pay some late fees little by little. I was never told that the automatic payments were going to go towards the late fees first then my loan. When they call me to collect the money that was owed for February, 9 days late, 77 dollars they threaten me to send me to collection agency. Now all the payments that I did they went to the late payments instead of loan! Never get a loan from this bank. If there was a non star check. I would check that one! When I said I wasn't going to pay the late payments they told me that they were going to sent me repossess car only for 77$ that I am behind! Very bad Experience!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 04441018a39d4fde86070a32e31afaab
encoding: FLOAT32
metadata:
{"chroma:document": "The Suntrust app doesn't work most of the time and it is very old. The reason I install the app in the first place is to be able to check my account on the go but when I try to open the app it just keep on spinning. It just won't open. Need to fix it but every time I say something to a teller they just say, \"We are sorry for your inconvenience.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e3ef587f3b91415ab3fe9896f170085e
encoding: FLOAT32
metadata:
{"chroma:document": "The bank from HELL! Two different problems. Sold my home and had a balance of approximately 2,800.00. They issued the check in my late husband\u2019s name and it took months, about 120.00 in calls as I live in Ireland and still waiting. Hopefully resolved today. Closed my checking account and they are continuing to charge a monthly fee. They are hopeless to work with. They are not a worldwide bank and impossible to do commerce with. Don\u2019t go with them. They need to be regulated as their practices are illegal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 954e0567a6de409f86270701f9ed1f6b
encoding: FLOAT32
metadata:
{"chroma:document": "Do NOT use Suntrust if you want your money safe. Someone used my card for a fraudulent charge and they don\u2019t care at all! I opened a case as I was told I had to. FIRST... I had to wait for the transaction to stop pending and then they would start. They told me I would have my money WITHIN 5 business days. Today is day 6 and now they are escalating and I will receive a call within 24 hours. They are horrible, they read off of a script and could care less about bills and other things you need the money for. As soon as I have my money I am closing ALL accounts with them. Disrespectful, non empathetic, slow as hell. DONT BANK WITH SUNTRUST!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ba04549e95a47d197a6987e1e736d19
encoding: FLOAT32
metadata:
{"chroma:document": "I received a fraudulent check from this bank and called to report it in case the purchaser was a victim of identity theft. It took me 20 minutes to get a person on the phone who then wanted my social security information to set-up an account. I refused and said that I just wanted to pass along the info. She refused to accepted the information and told me to go to the bank, which there are none in my state. BEWARE customers!!! My credit union handled this situation positively and over the phone. I would be very wary of a bank that does not let you even report fraud."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1387cfc6df964d02bb0454358696306d
encoding: FLOAT32
metadata:
{"chroma:document": "I Made a transaction when my account was positive and then a transaction came through after that trans and made my account negative of 2 dollars. Suntrust charge me 2 overdraft fees because the transaction was still pending when the other transaction went through and they claim they can\u2019t waive it. I will be closing out that account. They don\u2019t have no compassion for their customers and I will be writing to corporate as well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fbcd8f0dd26f4335bc55e3a388b25ac2
encoding: FLOAT32
metadata:
{"chroma:document": "Every time I turn around they are raising their banking fees, and at the same time I receive less and less support, courtesy and features. I am so sick of big banks screwing everyone and what choice do we have? I transferred money to cover a withdrawal on the same day, and they still charged me an overdraft fee. It was the same day! The CR was not helpful, not pleasant and left me hanging saying the withdrawal came before the deposit, but both were still pending! They are just going to nickel and dime us to death."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4e7b2ccda6384d699b22f8bf6222e303
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust Bank's phone system is designed to get you to hang up. Ridiculous repetitive menus, extremely difficult long time to get a live person on the phone. Their locations are way understaffed with a skeleton crew who have next to zero authority to do anything much past basic teller functions. Their online banking is designed to confuse and mislead you and results in the highest fees permitted by US banking laws. It\u2019s 2018 but you still can\u2019t see when a check is in on your account until the day after it hits? Their online debit card procedures are designed to trip you up and will result in exorbitant overdraft fees. Again the highest they can legally charge. Not sure if there is anything better out there but going to try a smaller local credit union and go from there. Or switch to Bitcoin, Dash, etc. Anything to get out of the banking system cartel racket!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a08bb2b0c1e434088729fedaa2dc872
encoding: FLOAT32
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{"chroma:document": "Suntrust is the worst bank institution a person could get. I have had many issues getting service that's expected of a bank. Account history of previous year as of this month (Feb 2018). Claims handling when in person. Lazy employees who don't fulfill the requested account type, repeatedly. (Opened as a non overdraft - ad to fix it when I got unexpected locked out & stranded, so I came in while on the clock 1099.) Lack of ATM only card for seamless access. I was locked out debit unexpectedly while working on the road - stranded. (Due 2 suspended activity.) *UPDATE AS I TYPE THIS: \"(The feedback) service currently unavailable\". Please tell everyone these issues & get the word out so they'll fix or close."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 35fd3de78c3e4f15bbca4f34f9cffec7
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{"chroma:document": "Something as simple as paying off an auto loan is like a work from God. I have never had such a hard time trying to get one document before. Nobody in Customer service knows how to handle the easiest task like send a fax with the correct phone number. I'm trying to get rid of this bank and they will not let me. Payment history should be a click of a button to hand over but they want you to wait 7-10 business days for a piece of paper. Hate this bank and I swear I will never do any business with them. The worst bank EVER!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4fc6f5334b0d41cab77b85c82714830b
encoding: FLOAT32
metadata:
{"chroma:document": "I have been on the phone all day for their mortgage dept. After waiting each time on hold for at least 20 min., no one can help. NOT ENOUGH PEOPLE TO ANSWER YOUR QUESTIONS. When you speak with the computer dept., he can't help and there is no one else to talk to ie; system doesn't work for sending mortgage emails. With all problems, I went to branch to make mortgage payment and the teller system does not match the payment amount as the online system I use so he put too much towards payment and not enough towards extra principal. Absolutely horrible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1b58202991a34004b51f20a817c2db06
encoding: FLOAT32
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{"chroma:document": "This is the very worst bank I have ever dealt with... Account was close but they still kept charging overdraft fees at 36.00 every 2 days... Said I could not now close the account until I pay them 280.00 in fees... HIGHWAY ROBBERY. STAY AWAY FROM THEM. After I told them for the last 3 times close this account they return a total 36.00. That\u2019s how I ended up now paying 280.00!!! Will be closing all my accounts with them RIGHT NOW..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9907c0eadacc428d8ed05bf0156a7ed7
encoding: FLOAT32
metadata:
{"chroma:document": "Omg...where do I begin? I only had my account for less than 2 weeks. I was sold on the no money to open deal. I just needed an account to get my VA benefits direct deposited on the first of the month. I also had a PayPal balance that I wanted to add the funds to my SunTrust account. BIGGEST MISTAKE EVER. I tried to link my PayPal and even verified it through them. The next morning I tried to login to check my balance and it told me my account was restricted. I called the bank to see why and was informed my account had been closed via SunTrust rules and regulations. I was livid. Why is an account that has never even been used closed? I was told to go to the nearest branch to verify my info but that was completely out of the question since the nearest branch to me is over 200 miles away."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c397a1f871a4341ac79d6031d2c5f30
encoding: FLOAT32
metadata:
{"chroma:document": "My trust and faith in the bank system has been tested and broken. I hold Suntrust at fault. From the very beginning when I reported this matter. I said to myself Suntrust will do right because I\u2019ve done right by them. They will be able to see that the mobile app was not from any of our devices. They will compare the signatures on the back of the check. Someone from the fraud department will do their due diligence to ensure this will be corrected. There\u2019s no way Suntrust will fault us for this. But my fear became true yesterday."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea994962f33b48f2a9317a88e7fa0b51
encoding: FLOAT32
metadata:
{"chroma:document": "I don't write reviews, I do read them... I want to allow people to read my experience and make a decision in part of. I will first say, Do NOT TRUST SUNTRUST! They will make certain to convince you to trust them. They will reassure you of your concerns. They will not hold up terms of your Trust documents. They will ignore the beneficiaries trust documents and Pour over Wills! The account manager will accept all pertinent documents, but will not use them to your benefit. They will not protect beneficiaries. They will not provide you with accountings needed. Forget about a final accounting! They will pawn your Trust onto lawyers to avoid fault. These people do very well at covering their mistakes, and fire their employees immediately after a questionable act takes place. They will not correct their misdeeds! Beware of Suntrust!! They are in the business of money... not people and legality!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c0132ad202d34bd9a8886f35362014e3
encoding: FLOAT32
metadata:
{"chroma:document": "I wanted to change banks so that I could have both of my direct deposits going to the same bank. My payroll and my VA disability. I went online and got an account from Suntrust. I then went into the branch and deposited around 300 to open the account. I received my card and started checks in the mail a little while longer. I changed both of my direct deposits to Suntrust. All of a sudden one Saturday morning I could not log into my online account. I had to go to the branch and get them to verify me. That took over an hour because they had to call the fraud dept. They said I had logged onto too many devices. My home computer and my phone. Both on the same network mind you. They got it taken care of. Then we went out to get breakfast. I tried to pay the bill and my card was declined. I spend 30 minutes on hold then got through to someone that could barely speak English and they verified some transactions with me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 43bc1343b7d5430db5c15310a04ade61
encoding: FLOAT32
metadata:
{"chroma:document": "Due to underemployment, we fell a little behind on our bills. On January 2, 2018, we were 32 days behind on our Suntrust car loan. They repo'd the car without notice for being only 32 days late. They wanted a fee of $450 to recover in addition to making it current. We are getting paid a lump sum in a couple weeks and all bills will be current. How can a bank repo a car that is not seriously late and without warning? The car is worth $5K less than the loan, so they can have it, but I want them exposed to the press, the media and their customers for their atrocious customer service. Don't EVER take a car loan out with Suntrust."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e8df6b022de145aeb1d37fbda29509ad
encoding: FLOAT32
metadata:
{"chroma:document": "I pay every bill on time every month. After paying SunTrust... One day they said, \"Would you like to take care of your $600 late fee on your auto loan?!\" I said, \"What are you talking about...\" They said they didn't know but to call their 1-800 number. I was told that I was paying my monthly car note less 2 cents each month! They had a computer glitch they finally owned up to at one point. Other times they said, \"You REALLY need to pay your extra 2 cents each month!\" I said, \"You have my bank info on file... I come in and tell you I'm here to pay my bill...\" They said, \"Well you never told us how much to pay!?\" Of course half of my receipts have no balance, or payment, or date on them. Their website is always down so you cannot view your balance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a3359e3ff3ab461fbbe58415310a5813
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust gets 1 star for one reason, personnel. The in-branch personnel are amazing or at least they used to be. The last 5 times I've called I have been answered by a foreigner I can understand and unless you get a veteran representative you cannot get a single action done. I will transition this notion into my first complaint."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4af4acaaa674476d945142636f4e5022
encoding: FLOAT32
metadata:
{"chroma:document": "Where do I begin! Since jump street with this horrific bank, it's been a terrible experience. For starters, I had a fraudulent charge and it took them a month to investigate and get my money back. I'm a single mother who lives on a tight budget. Another time, I ordered checks through their auto direct check order system and the account number was wrong and I was writing checks to pay bills with the wrong account number. I also used their mobile deposit app to deposit a check and when I paid some bills, then, I was charged overdrafts because the check never appeared. I called them and was told I never made the deposit and was lying that I even attempted to deposit the check. Who would stop themselves from depositing money?!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 46d01a14f3294fa985f0680c7a3775e8
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{"chroma:document": "My mother passed away June 27, 2017, barely a year after losing my father and I am the sole child and beneficiary. I went to Suntrust (where she held an account) to see what I needed to do; my probate lawyer simply had asked for bank balances but gave me no guidance on what should happen with the accounts. Unbeknownst to me, they were supposed to freeze the account (at the very least) during probate. They did not and all the feedback I was given at the bank was, \"Come back with you have a letter of administration.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 40d1c38204a143e6a0c7e8c08d3c8258
encoding: FLOAT32
metadata:
{"chroma:document": "I wouldn't say that Suntrust is exactly greasy, but they are overly \"protective\" of people's accounts. Seems like someone in the fraud department had nothing better to do a few weeks ago. They locked me out of my online account access for no reason at all except for \"frequent banking from different devices,\" which I've done all along because of the spotty Wi-Fi where I live. They put me through something very upsetting, and I just didn't appreciate the whole experience. I ended up closing my accounts because I was so distraught that day. They then sent me a card a few days later letting me know that I could basically change my mind about closing the accounts, so I did."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d7f6bec7b4a04fab9fda040fe4a878f4
encoding: FLOAT32
metadata:
{"chroma:document": "I had to call them each time I received my children's quarterly statements. They charged fees after fees until my daughter had no money left then they closed the account. This was the same thing they did to my son 6 years prior and I had to call them each statement period until someone finally got it right. I thought it was an isolated issue so I opened an account for my daughter and then lo and behold, the same nonsense started. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76c04cf0bd9748bd828a20d28adcf8b1
encoding: FLOAT32
metadata:
{"chroma:document": "When using the online banking site to check my account, I am unable to get beyond the ads and move from one place to another. I usually just give up after several attempts and close it out to return another day and get frustrated then. At our local bank the personnel is very helpful and pleasant."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f95f0ae021d4fed9c2b071d59a33fc6
encoding: FLOAT32
metadata:
{"chroma:document": "A look-alike website sold me theater tickets that were supposed to be at Will Call at the venue and were not. Other people there in line with me were similarly scammed by the same vendor. I called that vendor and was told the tickets were mailed to my home. They never showed up there. I described the situation in detail to Suntrust's fraud department and sent copies of the receipt as well as copies of the genuine tickets that I had to purchase at the venue. Suntrust ignored what I sent and requested the same information again. Calling Suntrust was pointless. After 30 minutes on hold, the woman I reached kept reading their letter to me even though she admitted she had the information they were requesting there already in her records. Totally disgusted. Will present to my branch manager tomorrow and close my accounts there."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f0101154265548499c4404f0c90d4e23
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{"chroma:document": "Had a car loan with Suntrust... Made every payment for 6yrs. When the last payment was due, I waited on the payoff amount. In the meantime I made another regular payment. Suntrust said payment was late since it wasn't payoff amount in total which they had never told me the amount. I immediately paid the remainder balance but Suntrust Reported me to the credit bureau and hit my credit with 100 point drop. I made six year worth of payment and they would not show any leniency on a final payment even though it was their screw up. This credit hit has cost me money across the board and is just a complete racket trying to deal with the credit agency to plead my case and trying to deal with Suntrust is a joke. It's a buzzard bank that no one should ever use."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aa3ea1fe117a419d8cc5545b32962c8f
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{"chroma:document": "As me and my family were traveling, SunTrust decide to close my account without me knowing. After numerous calls to SunTrust that weekend they couldn\u2019t give me an answer or would let me access my funds of 11k. They said until Monday I couldn\u2019t get answers. So for 2 days in another state me my pregnant wife and my 1 year old toddler had to sleep in my car. This will be brought to light and I will not stop until I get answers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa40261cf3724af2b704e9a5ffb0ccc9
encoding: FLOAT32
metadata:
{"chroma:document": "I recently moved to Pensacola FL. I switched banks from Louisville KY. I'm on a fixed income. I had 1 check overdraft then here comes the storm. This is the worse bank in existence. I have direct deposit and I understand a returned check fee but what they do is whatever your overdraft is they pull out that amount make it appear on your statements that you're caught up with them directly taking all fees from your direct deposit. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f873608c4ee4e32839781b962b28e53
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{"chroma:document": "Is anyone encountering variations in their checking balance vs. the bank's balance? Mine has been varying by a dollar or two until this month's statement which shows a noticeable difference in the bank's favor. I have gone through triple blind, line item verifying of checkbook balance vs. bank daily balance online and find a nominal difference (<$2.00) and nothing else to explain their difference. I have no overdraft charges or charges/fees of any kind and no fourth method to do the simple math. Something is wrong but it's hard to believe a bank could be this amateurish and I can't find any mistake or another approach to follow. Anyone else have concerns or experience with this. I wish it was just my math but three idiot-proof reviews explains nothing to me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53556f5f6c25471caa9868bed596883f
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{"chroma:document": "Opened a bank account with Suntrust and they've already caused me nothing but hell. First, they mail my card to the bank instead of my home. As I went to go pick up my debit card from the bank, they tell me they've thrown it out and called me since it was sitting there for two weeks. I never received ANY phone calls nor any emails. Next, I return an item online that I had purchased with my debit card, and they completely close my account saying its under investigation... seriously? Because of a $27.62 return!!! This bank is ridiculous, discourteous and extremely unprofessional."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ab863b8e83584979b73948aa6515bd66
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{"chroma:document": "I opened up a new account completely online with transferring funds from my main bank of business and that process generally takes 3 takes with any bank. I opened up an account with Suntrust due to the ease of being able to open the account completely online with not wasting my work time going into the bank and signing paperwork. What I neglected read very carefully and completely was the \"fine print\". I mobile deposited my first payroll check from my second job the night I got my check. When initially signing up, their paperwork that you can clearly states says that checks can typically be posted up to one full business day. However, what they do not clearly state is that you must be an established account holder to have this happened. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa7f7c4671654fa8ae5f1f71d1ba1654
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{"chroma:document": "Suntrust took 5 $200.00 and one $79.00 and one $35.00 payment from my banking account all in one day without my consent except for the $200.00 and $79.00. I called the Suntrust company and spoke to a representative, whom told me that it was a computer error. She told me my money of $800.00 would be back in my account in three business days. That conversation was on the 11/11/2017 with Carmen and confirmation #** and on November 22, the money was still not returned and I had several overdrafts before my disability check came in! I have had two surgeries and been very ill and never missed a payment with them and this is how I'm treated. Please tell me what I can do? I don't have enough to pay my bills for the month now?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f33d6d85c83349f99203756b9e1e9f43
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{"chroma:document": "Opened a checking and savings account online in September. Everything was going great, great service, easy deposits and never had an overdraft. I began receiving unemployment from Texas. My first payment was sent in the form of a treasury warrant because they had not verified my account before my first payment. I mobile deposited my the treasury warrant on 11/13/17 and was completely shut out of my account, debit card being declined on 11/14/17 with all funds frozen. Please note I had plenty of funds available even before this mobile deposit. I called the number and all I was being told was I violated rules and they were eliminating ties with me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I just checked my account and seen I had $100 of overdraft charges on my account. I added and readded and the amount of money I had in my account was enough to cover my charges. My account jumped from having a positive amount to negative with 3 overdraft fees which I should never have been charged. The amounts totally don't add up and doesn't even make any sense at all. Thank God I was able to take photo shots with my 2nd phone to have my proof. Praying they will correct this error. I also sent order out at bank for checks 2 months ago twice and still have not received them. The only overdraft I should have is for a $40 ATM withdrawal. I should have had $4.55 in my account leaving me in negative $35.45."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 524ce84a12264a919768b052a165eeb5
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{"chroma:document": "SunTrust Bank is the worst bank and has illegal and unethical practices. Several different times I have been charged overdraft fees when money is available in my account. After admitting fault, they reversed the charges however the most recent time SunTrust refused to give me the overdraft money back when it clearly showed funds available. I am actually trying to find an attorney that specializes in consumer fraud that is willing to go against this unscrupulous company in arbitration. Their practices are ridiculous!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae031fbb9b2e4f938ac17270635b57eb
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{"chroma:document": "I have kept a savings and a checking account with Suntrust for almost 4 years. About a month ago, I applied for a small personal loan and was denied. So I applied with a couple different banks and was approved both times. My credit score is over 700 and I have no bankruptcies on my record. Not sure why I'm being denied. Also, Suntrust's business hours in my town aren't convenient. Open from 9 to 4 Mon - Thurs and 9 to 6 on Fri. Closed Sat and Sun. How do they expect working people to do their banking during those times?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1fac0abc2b704a4eac44350a91fe75d9
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{"chroma:document": "I have been banking with Suntrust for 10 years and for the first few years I was content with service. Over the past 6-7 years there have been many issues that have come up that require several phone calls, speaking with several people to resolve. Most recently I deposited a 6k check in my bank, a check from a public state college. For some reason they placed the check on hold for 8 days, and after speaking with 5 different outsourced bank representatives NO ONE can give me a straight answer as to why the check is on hold and won't clear. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Opened a small business account in person in January 2017, and at no time did the banker disclose to me that this type account came with Overdraft fees disguised as $38/incident NSF charges. It was my understanding that that type practice was ended in 2010 when 5/3 bank was slapped with a class-action lawsuit regarding their misuse of that criminal-type system by rearranging debits and credits forcing an account into overdraft. I am now being told that you are only required to opt-in on their consumer accounts. To add insult to injury, some of their ATM and purchase debits are held for as long as two days leaving one to believe that they have a higher balance than their system reports which of course leads to Overdraft fees. Needless to say that I have terminated my relationship with them and I look forward to the day when I receive a class-action invite for this institution."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ca431afbecea4cd29c0929b445687534
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metadata:
{"chroma:document": "In August I went to the branch to change my variable rate home equity loan to a fixed rate. I was told that I had to go through the process to apply for a completely new line of credit. At that time I told them I owned a B&B. For the next two months I dealt with the loan center losing paperwork over and over again, with the branch resending it multiple times. I called 15 times to check on the progress and got conflicting information each time. The loan officer would not return my calls... ever! They finally said they had reviewed my income and ordered an appraisal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e2018f4ee5d746d3aa2e601dc2a7da3b
encoding: FLOAT32
metadata:
{"chroma:document": "Several different times I have been charged overdraft fees when money is available in my account. Most recent time Suntrust refused to give me the overdraft money back when it clearly shows I had money available."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 163012ebf50f4cea8d8141001bae3adb
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{"chroma:document": "I transferred $7500 from my Bank of America account to my another bank account on November 2nd 2017. The money was withdrawn from by BofA account the same day. However I was not allowed access to the money and was told it was not available to me for one week. The money is there and they not allowing me to use it. The gentleman Mr.R. ** who spoke vaguely mentioned the fact that the \"large amount\" deposited might not been legal and so the bank was holding on to it. They had not evidence as to the veracity of the claim."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "Worst bank I have ever encountered! Several times I have made deposits with this bank and the money NEVER showed up in my account! The tellers at the windows are very very rude, I had cash one time and she told me next time I need to come in and do a deposit. UM NO??? If I want to use the drive-through I CAN! I am livid with this bank and dissatisfied is an understatement. If you want your money stolen and to be treated with disrespect go to this bank! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 849eda0ec44f44c6942176cc10f7d4ad
encoding: FLOAT32
metadata:
{"chroma:document": "Bank assessed overdraft fees for money that was in my account with a positive balance. Can show proof. Bank argues it's not an error. But through transaction history I can show it's the bank's error. I never had a problem with this bank. Used to be a good bank that cared about their customers and not their pockets. I'm 1700 miles from the nearest SunTrust bank and they give no leeway at all any more."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ac2024743ac4b47aa774b5fee2ccca3
encoding: FLOAT32
metadata:
{"chroma:document": "When we first got a credit card through Suntrust, we set up online banking to be able to pay our bill online, but we never set up automatic payments. Three times they took funds to pay the credit balance from our account, three times we checked online to make sure we had not set up automatic payments and called customer service, asking them to correct the error. After a while, we paid a significant expense on the card, and again they withdrew the funds from our checking account without authorization--over $5000--which demolished our checking account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d54ea574c8e246d59ef9d3a507c07c37
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{"chroma:document": "Today I had an issue about a fee that was taking out of account that I already discussed with the billing company about how I don't have it in my account yet until payday. They said they wouldn't take it out until my payday. Well now I had a -$22.00 in my account. So I call Suntrust to see if I had to pay an over withdrawal fee and they said only if I pay 22.00 that day before 9 pm. Ok well I don't have 22.00 till payday. They said, \"Ok well the money for the bill will be taken out along with the overdraft fee.\" I said, \"I cannot afford that cause I have to pay rent and if I don't have rent I am basically homeless.\" The lady didn't care and said, \"Well I already explained to you about the overdraft fee.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f1659794a9ac4eca9d6410be7e61030b
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{"chroma:document": "I received a debt collector letter in the mail stating I owed Suntrust $1232.00. I saw this exact same letter 2 years ago, but threatened to bring legal Action if they didn't remove my name from the debt. 2 yrs later, I get another letter and it states they want to resolve it by offering for me to pay $600. This is a huge scam! I called Suntrust this evening and they would not disclose what the debt was for, but said they would have their fraud team look at it. I have since asked them to call my Attorney and I'm seriously considering suing them for fraud."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e9c0f7b59e1f45d2b7ca2641911afa0e
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{"chroma:document": "I have been with Suntrust for 3 years. I have learned with them never to let your account run too low as they will rearrange the way the money comes out of the account to overdraft you. On Sept. 29th I deposited my check 240. My online banking said current balance and available balance was $257 so I proceeded to use my debit card as funds were available. (But see they didn't know I print my online account twice a day). When I went to the gas station I used the card as debit for $11 and again at the parts store $45 debit, $40 out to dinner, $40 gas, $7, I can't remember the other two but say $20 and $50... So I spent $213 out of the 257 available but they overdrafted me for each and every one of those $216. Plus had taken two of the same payments out with the same confirmation number 328 twice."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d9d9458aca264713a9de80bb33251856
encoding: FLOAT32
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{"chroma:document": "I opened an account Friday the 6th with a deposit from my debit card. Sent confirmation email, and then on Monday got the mobile app, it would not open kept saying, \"Sorry for inconvenience mobile site is down.\" This went on until Thurs the 12th. Then when opening app it then stated my username and password did not exist. I called customer service to find out what was going on and was told Suntrust decided not to bank with me and would be mailing me back my deposit. I asked 1. Why I had no communication about this? 2. Why my money would not be put back on my debit card since that was how I deposited it? Transferred to three people, all of which just read scripts. Ended up on the phone with a woman named Tequila who just kept repeating, \"It could take up to five business days ma\u2019am.\" So Suntrust held onto my money from the 6th until possibly the 17th, with no contact to me at all!!! I\u2019ve never had such an experience with a bank!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 05fe501120bf4beaacca4ea33ff62104
encoding: FLOAT32
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{"chroma:document": "Suntrust bank failed to submit payments to my Suntrust Mortgage. I just received several checks that Suntrust Mortgage Escalation Resolution Team Nichole ** made up. I have never seen any checks. I was informed these checks were sent to Seterus somewhere in CA. Still fighting for the truth. I'd like to locate and retrieve all of the mishandled funds, along with the proper recordings to Bristol County Registry of Deeds. And recover my credit history. Where can I submit my proof of facts? Please help me out of this mess. Thanks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df3a45b20aee4ef497f43e94d240b4a7
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a SunTrust Bank customer for 8 years. 3 months ago my debit card was denied after I unloaded a grocery cart full of items at the checkout counter. Even though I had not only enough money to clear the transaction, but several more hundreds of dollars in my checking account. Still it was denied. Embarrassed, I excused myself from the checkout counter and proceeded to call SunTrust to identify the problem. After being put on hold several times, being disconnected several more times, I finally was connected to a young lady who spoke very broken English, possibly of Near Eastern accent. After explaining to her the problem, she finally released my funds and could not tell me why they were being held in the first place. However, she told me she would \"file a report.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9dbb2fa7964d40bb989b9f45e7f41ca2
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{"chroma:document": "I did a mobile deposit on Friday. On Saturday only 200 came through. Not even half. Not enough to pay my bills and get my meds. I call 3 to 4 days. On Saturday they said the hold would come off on Monday. Monday comes and I was told on Tuesday. Later that evening they took all the money back out. May I remind you all I called and told these people I need to get my kidney meds, they act like they don't care. I am so swollen because I have to had my fluid pills. They don't care. They went from the check clearing on Monday to Tuesday. Till now the 29. Till the check is not going to clear. They trying to do whatever to cover their selves. They can see it. I was told the check amount and the company name on it. I told them I have no money, no food to feed my son and self. I have no gas in my car, and on top of it all the longer I keep the fluid on me the worse it gets. I will be close this account. Please guys go to another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 12afbe5517f4432981aa19c8dfb45992
encoding: FLOAT32
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{"chroma:document": "If anyone is pondering on opening an account with SunTrust, please, save yourself the trouble and headache. I'm speaking from recent experience. The other week, I had signed up for a credit check membership that enrolls one in auto pay. Well, long story short, I forgot to cancel the membership and the website charged me and put my account into the negatives. I realize this was my fault, as well as the overdraft charge that came with it. Cool deal, not a huge hit to my account"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3294076622414b849b358820900ec1e9
encoding: FLOAT32
metadata:
{"chroma:document": "I never thought I would come across a bank that I absolutely despise. I created an account with this bank two years ago due to it being the bank my current employer uses and they were running an offer which gave you $100 for having $500 in direct deposits shortly after opening your account. For the longest time, I had no issues with them as a bank, no fees on my account, no held funds, nothing. I am very careful with my finances to ensure my account never goes negative so I had never had to deal with overdraft fees. Fast forward about two years and it has been nothing but trouble with this bank. It is very clear that there was a policy change in the company or even a change of staff high up. My first problem was with a subscription payment freezing my account with not so much as an email sent my way to let me know. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a6f3ad312ae148a58f10f01b607b5515
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metadata:
{"chroma:document": "On 9/5/2017 I made a mobile deposit to my checking account. The only reason I made the deposit was because it clearly stated that my funds would be available to me the next day. Instead my account went in the negative as the bank put a hold on the check. This check I had waited over 1 month to receive. When I called Suntrust, I explained that we were expecting a hurricane and I needed my funds to provide water, food, gas, etc. The bank was less than caring and sympathetic to the cause and refused to release my funds. I explained that I had direct deposit to cover the funds in the event it would not clear and they put me on hold and came back to advise me that they were sorry."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b7a5d8915a0145319a680829b3f9fa69
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{"chroma:document": "I tried to report a fraud activity on my debit card account, made phone calls, first phone system took many options to figure out, then it made me to wait more than 95 min. These thing repeated for many time whole weekend, adding insult to injury, on first working day on Tuesday, also it took my 98 min and could not reach the person to contact. Then used international number to reach and shouted at operator to transfer to \"a person\" in Fraud department."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 753b1e12016b48cd8b4cceecdc4c822e
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{"chroma:document": "This grotesque business does not even deserve the recognition of a poor review, let alone a one-star award. One star gives far, far too much credit. Suntrust deserves no such thing. I deposit two checks into my account. The next day, part of the funds had cleared, and part of the funds were held. This was annoying but I understand. The transaction foot note clearly stated that the held on these funds would be cleared up on 8/30/2017. It is 8/29/2017 when I deposited the funds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e6029ae181148e6aea0c426e529a087
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{"chroma:document": "I'm tired of the ATM telling me I have insufficient funds and when I know I don't cause I check my transactions every day on my phone. Then when I'm on the phone talking to customer service and they are telling me my transactions are approved but I\u2019m getting no money so I go into the bank and they are saying they don't see it. First time some $400 dollars on August 18, 2017 which that was taken care of, but now sending me an email saying they may have an error and they are reversing the 103.50 on September 7, 2017. August 21, 2017 3 transactions, one for 100.00, one for 120.00 and one for 102.50 all authorized were suppose to fix in 48 hours then 48 hours come still not fixed so escalated another 48 hours still not fixed. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f42d7005cad443b3bf90569439331583
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{"chroma:document": "My cellphone bill came out of my account for 30 dollars, Yesterday the money was in my account. Well today they are gonna charge me a 36 fee for the phone bill saying there was no money in my account when clearly I had it come out according to my app. Lady on the phone was rude, my boyfriend who is ** said that he always gets a warning when he's in the negative but here's the thing I wasn't, this bank just tries to charge its members to make money off of them. This bank like all the others are frauds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3da3c93a41994f799319f9c277d79673
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{"chroma:document": "I applied for the Suntrust Prime Rewards card online on July and got approved. They sent me a letter with my credit score. After 30 days and no card I called Suntrust. This is where the headaches began. First they kept transferring me to different departments. No one was able to give me an answer regarding why I haven't received the card. Finally they tell me to go to a local branch and take me ID so that they can look up the information. I went to the branch and they called the card services. They put their own employee on hold for 1 hour trying to figure out what was wrong. They had closed the card even though I never received it. I asked them to issue a new card but they said that since the old one was closed they are not able to issue me a new card. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a73a8ae2fd724120acb31568c72df9e4
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metadata:
{"chroma:document": "Suntrust's helpful, available and pushful in selling their products. They called me several times at work and at home, trying to sell their products to me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2faac18fb924b07a48568d19a33bc88
encoding: FLOAT32
metadata:
{"chroma:document": "The worst bank. High fees. No customer service. My account was compromised 3 times in 19 months. Each time there were multiple charges and no one called me. I found out on my own."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a3ce6b58c79b46688cce8b0f0ca20444
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{"chroma:document": "I submitted a legitimate fraud request to the bank 1 year ago. This was for 2 transactions totaling ~$800 for goods that were not received and the vendor never responded (to calls, emails, live-chat, faxes, and letters). I called SunTrust to report fraud. Originally, I was told by a lazy customer service representative that they needed only 1 of the 2 transactions and the other transaction could be added to the case later. Foolishly, I believed her. Turns out, when I called to ask why the case only listed 1 transaction, I was told that they couldn't find the other transaction even though I gave them the exact date, time, and transaction ID. Apparently, they don't keep proper records of your transactions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b72a00e929874dff88ddc099ea839959
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metadata:
{"chroma:document": "Wouldn't want any part of a huge bank, like Citibank or Wells Fargo. Suntrust is regional and just OK. Too many fees, but they all do that now. Lousy CD rates, like the rest. But in good financial standing, I have read. Lobbies are clean and attractive; quite a few branches, so getting to the bank isn't a problem."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 164bd439f3114cc1839481d8d70421ab
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a new account at the branch. I showed them a code that gave you $200 when opening a new acct with direct deposit. I specially asked the lady if I had to do it online and she said no worries I will handle everything for and enter the code for the promotion. She explained all you have to do is wait 90 days and you will receive the promotion. Well it's been over 120 days and they said that in order for me to get the promotion I had to do it online. I could not believe it. I went as a new customer was told nothing else had to be done she would take care of the promotion for me and now they blame me for not opening it online. Very dishonest."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0648e26d25c34a38968c65a223ac7cc4
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{"chroma:document": "We've not had a problem with Suntrust Banks with the exception of the inside bank tellers rarely being available to wait on customers and most are doing double duties such as monitoring the 'drive thru' as well as other office duties. This concerns us as the tellers are rushing to perform more than one task and must find it difficult to concentrate on any transaction they're performing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 60a0100ca5b34bbd939b9eda4f740a33
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{"chroma:document": "Of all the financial institutions I access online, Suntrust has been the most problematic. Their online banking has improved somewhat over the past year however. When I have had online problems with them, their customer service has been very helpful. One reason I chose them years ago is that here in Florida there are many branch banks available, making them easy to find. That is less important now since I do almost everything online now."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b5d20445cbd14213acc4477a855b81c5
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{"chroma:document": "I have had Sunstrust for awhile and this is the most sorry team of customer service and management at the branch in Indian Trail NC. Spoke with a manager Darryl. I explained how my acct on the app was -4.10 and now it's -40.10. Well it seems like he just knew off the bat he wasn't going to waive any fees from my acct due to his worker that I just argued with. She kept me on hold for 10 minutes before he got on the phone and you could hear her in his office while we're on the phone (so unprofessional). I explain to him what I knew was in my acct from the app so basically he tells me not to follow the app and it's wrong. Argues with me. Tells me that I am taking a gamble following the app and he is not going to waive 36.00. Are you serious!! Worst experience I had in a long time. This is why so many people stop banking.The manager at this bank was the worst. I will never go there again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9739b933ab1e47c08988789d63cb3e9f
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{"chroma:document": "A family member opened an account in my daughter's name which wasn't successful and they held my funds because she stole my checks and tried to deposit them! I went through every step as I was told and it took forever for them to resolve the problem! This is the worse bank ever. They have lost my service!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b2c62398ad56440ea6290338b47fb4e2
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{"chroma:document": "I received biweekly checks which were directed deposited into SunTrust. I switched to weekly and deposited my first check into my account. SunTrust held the money from my account for 8 days even though they had \"cashed\" the check and had already received the funds from the other bank. They insisted I \"prove\" to them they had received the monies! I am closing all my accounts and moving to the bank that issues my checks. Thanks but no thanks SunTrust."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d65029c6fee243518166cd4e2a576099
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{"chroma:document": "I see I'm not the only one unhappy with their experience at SunTrust. I have an auto loan through SunTrust and I wish I knew what kind of shady company this was before I got involved. I make my payment on time every month and my balance is not getting any lower. I asked about this and it seems like all of their customers service representatives are rudely trained with the same robotic response. They never want to help you. They never have a solution for your problem and NO ONE ever wants to get down to the bottom of the issue. I don't know how this company is still operating. Light stream, who does the refinancing is just as terrible. They're a bunch of rude, lying, unskilled workers who are also no help. How do we get the attorney general involved with this? I've had enough!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2feb100ba6e440ea4a886132dd23a2a
encoding: FLOAT32
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{"chroma:document": "I noticed there was a charge for $29.95 coming out of my account every month. I realized I had no paper work for it and the statement did not say exactly what it was for. Could not get in touch with the business with the number listed on statement. I disputed the charge and asked to have it removed permanently. EVERY MONTH Suntrust continues to take out the charge and I have to fight with them to re-deposit the amount and remove any over the limit fees. I have tried every which way but lose to have this charge taken off. Can't get in touch with a person at the supposed insurance company. Suntrust says I have to go through the processing bank which is Chase. Chase says I have to go through the company where the charge originates. The company does not answer and I have no address or email for the company and I have been given different names for the company. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81d827cf6de2497194bbe744b45311be
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metadata:
{"chroma:document": "Fake checks were deposited in my child's account by other teenagers that also took my monies. Suntrust won't return my money or the fees. I have been dealing with them for a number of years. I am very disappointed in their service. My mother opened up my account when I was 18 now I'm 56. I started my son's account when he turned 4. This is the thanks I get for long banking with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 10dea7d158574f77b24c1d7d35ae8a5c
encoding: FLOAT32
metadata:
{"chroma:document": "SunTrust has been taking money out my account for no apparent reason. Every time I check my account I always make sure I check the available balance as needed and when I withdraw my account I get an additional pending charges that our previous from two to three days later from the merchant. It doesn't make any sense to me. When I had Wells Fargo and Bank of America, Bank of America has not ever treated me so wrong and Wells Fargo has not ever treated me so wrong. When SunTrust they don't give you an explanation and don't explain to you the correct way of doing things. They are a scam artist in there taking people money for no reason. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 28fa1cecd9a54fac87ce4189b79ea8a9
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust and its accounting procedures are costing me money - the bank will not accept electronic transfers unless you have a bank account with them. I have scheduled payments to go out from my bank 15 days before payment is due, and every 4 months, the bank says they did not receive the payment on time and hits me for another $40 late fee. These guys are either incompetent or criminals."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 85768b07212b4d78b7cd52cf6618eb80
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{"chroma:document": "I got a new mortgage with Suntrust and that experience was very positive. However, once, they had my info they actively sought to get my other banking business. I set up a checking, savings and credit card account which I have found much less customer friendly than with other banks. There are small things, such as their ATMs can only give $20 bills rather than cash in various denominations (as I was used to with PNC). And then there are things that just waste time, such as the menu on their customer service phone line that has a very detailed and restrictive menu system that takes an inordinate amount of time to get to a live representative and then even longer to get to the correct representative. Add to that incorrect information and lack of knowledge by some of their phone and branch reps and it just creates an overall negative customer satisfaction experience that I cannot recommend to others."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f266af7fd154cafa31e494fe5ff7939
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account online only because years ago I had an account with you and had no issues. So with us relocating back to the East Coast I figured, \"Why not?\" Yep. The biggest mistake I ever made after my uncle sent 3 mobile deposit which were part of my inheritance. You closed it within an hour and I have to wait 15 days for that money to be sent to me. Well thanks to you guys my family has been evicted from our home and now have nowhere to live other than our van. So you will be hearing from my attorney."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0fb8a4a846404f698c9d57fa137e3ac2
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metadata:
{"chroma:document": "SunTrust bank can lose more deposits than any other bank I know. They once lost a cash deposit through a teller! Thank God I kept my receipt! But it still was a few days before they could put my money back, not to mention the hassle. This time it is a mobile deposit that was deposited then removed! And that it's going to take 7 to 10 business days to retrieve! When my checks run out this bank will be history."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 832091334b2b4bdcaf1b50f7a1508cf3
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{"chroma:document": "I filed a claim with Suntrust and they are having me jump through hurdles just to FILE the claim. I went online and filed via the online site and they had me fill out this long application for the claim. I filed it along with proof of my claim and thought I was finished. I checked my email and they are having me fill out a physical paper and making me fax it back to them. Mind you the paper says exactly what the online claim said. So I'm confused as to why I have to do an electronic claim AND a paper claim. I'm EXTREMELY dissatisfied with my account and will close them as soon as I can make it into a branch."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e2d854a762f414db56541e6f2e8fbeb
encoding: FLOAT32
metadata:
{"chroma:document": "I used to love dealing with Suntrust. At some point, they started outsourcing their calls and it became a nightmare. For one instance, I spent three hours on the phone with five different calls and four different stories to find out what was preventing a payment from processing when money was in the account. The call center is all too quick to give you a generic answer or \"Best guess\" rather than to help you actually resolve the issue. This has happened with other issues, where you are given an incorrect answer just to get you off of the phone. Additionally, if you are subject to your card being stolen, you will not be able to reach them 24 hours a day. I am changing banks and looking for someone who cares more about their customers and less about saving money by outsourcing staff."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9dee398322074a509d19eb5d6ba9b097
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust has been overcharging my account for OCM analysis fees for at least two years. The charges are around $1000 a month spread across 13 accounts. I brought it to their attention in January. They still haven't resolved the matter. I have asked to talk to someone at the main office and have been told they are not trained to talk to customers. The people I am allowed to talk to tell me they can't help me... they agreed I am being overcharged. I have emails from the internal people admitting they overcharged me and owe me refunds... and the people that CAN help me... well they are not trained to talk to customers... that is what I'm told."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c2c20000f894a68ae520c145023abf9
encoding: FLOAT32
metadata:
{"chroma:document": "I was thinking about banking with them because it is close to my job. This Suntrust is not in the best area but that doesn't mean it looks like it's abandoned or a prop in a scary movie. The outside looks terrible. The grass has to be at least 7 to 9 inches long. I never in my life seen anything like this. In my life its a disgrace and a shame. It's the Oxon Hill MD and Eastover branch. I really hope someone read this and do something about it and I know this might be something silly to complain about but this is just so uncommon."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3bb03b0c06f54f99b84dd926afdf6c70
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{"chroma:document": "I recently opened a checking/savings account. I made errors in my account and became overdrawn a couple of times but immediately put funds in the account. I made a mobile deposit a check from another account into Suntrust, realized the very next day that I deposited the wrong check. Contacted customer service and asked if the deposit could be stopped. Explained the situation. I was told \"no\" and that the check would just come back as a return deposit item."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7a022bec86c4417088cc9432cc80ceef
encoding: FLOAT32
metadata:
{"chroma:document": "Originally came on board when I moved into the Tidewater area of Virginia back in 1990 when it was Crestar. Through the years a mostly positive experience, especially at the branch level with a variety of locations with both management and staff having a genuine interest in their customers. I would even go so far as to compliment the quality of my experience as being the same at corporate level dealing with their mortgage, equity, and credit card departments. However, within the last 5-7 years, things have gone downhill in reference to the quality of their customer service. We are now being treated with disrespect, and apparently they no longer care about the regular customers who are not their commercial accounts or \"special high deposit\" members."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c64e8ba69b64e06ad698dc5591ec675
encoding: FLOAT32
metadata:
{"chroma:document": "I recently started a new checking account through the online setup. I was approved and continued to setup my online banking. Once I had this completed, I then did a mobile deposit... This is where it starting failing. The check was a payroll check from my employer. The check cleared and the cash was sent to SunTrust (received the approval documents from my employer showing the checked cleared and the money was transferred to SunTrust). I checked the following week but my login information did not work! It turns out, they closed my account for NO REASON. Which in the agreement it says they can without one. OK you don't want my business, that's cool with me. However, SunTrust says they will send me a check in the mail on APRIL 2018!!! A full year before I will get the check??!!! I visited a branch about the issue. They said they do not know why it would take this that long..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cbe45bd07d044af78da48702a819d7a6
encoding: FLOAT32
metadata:
{"chroma:document": "I decided to Bank with Suntrust. It was a quick 2 month venture when they decided to close my account with no notification. I called them and that's when they told me (no letter no phone call email or anything). So I said \"fine, I'll take my business elsewhere.\" Meanwhile I had two direct deposits come in. And you'd think they would let me just withdraw my money and move on (after all they broke up with me and they ended it). No!!! They saying I have to wait 15 days to get my own money and they will send it via check in the mail which is a waste of time, paper, postage and resources!!! There's no number for their back office and nobody that you can speak to."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a950241244cd4f279fb9c26f47c1638d
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking with Suntrust for more years than I can remember. The service has become progressively worse. It is impossible to get service at the drive-through in a decent amount of time or within the bank for that matter, as well. There are usually 2 tellers in the bank to serve both the drive-through customers and those inside the bank. One teller is usually busy with something else and doesn't attend to customers thereby making the customers wait at least 10 minutes to be served. After that wait time, they don't even take the time ask what you need. They just go ahead and process what is in front of them without any interaction. Time to look for a new bank!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e2409a93a857467c9ceaf49145ca6061
encoding: FLOAT32
metadata:
{"chroma:document": "FIRST of all. This is more of a warning than it is a complaint, although it is that, too. They have deleted my comments off of Facebook and social media warning their customers that they are charging overdraft fees to accounts that have not been overdrafted. This has happened to me several times and I actually worked at Suntrust before so I understand how to read my online account and I know that I am being charged fees that I did not incur. I warned people to check their accounts on Facebook and they deleted my comments. It is awful to me thinking how many people aren't noticing this bad business practice!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 71c5c9b21f9c402cad8b92f44b9e9ec7
encoding: FLOAT32
metadata:
{"chroma:document": "I have had horrible experiences with them. Every time I need a service, other than holding my money, I get charged or the runaround. I have made a lot of financial mistakes in my life. But of those, joining this bank was the biggest. They also train their employees to be the least helpful to the customer. I mean it is a business, meaning I am benefiting you all by keeping my money in your institution. But no more. I am removing my money, which may not affect you on its own; aggregation though is the reason for this post. But then again, you all are losing a lot lately. If I were you I would change my model of taking money from us and invest in us, so we could reinvest in you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7a5d087b781e4145b9e98df1a3cc77e0
encoding: FLOAT32
metadata:
{"chroma:document": "STAY AWAY FROM SUNTRUST BANK: I generally don't put businesses on blast but this financial institution deserves it. If you have a penny in any Suntrust bank go get it out ASAP! Do not bank with this financial institution!!! They are overcharging their customers who are veterans for their CSRs errors. They do not take ownership or responsibility of their staff who fails to inform the clients. Worse bank ever!!! All I asked was for them to close my bank accounts. You close one and not the other. You gave a signed paper saying it is closed but you didn't close it. Who does that? Obviously Suntrust Bank!!! Fuming today!!! #onUp @SunTrust #Suntrustbank @WilliamHRogersJrCEO Please share with your FBF & Friends!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a952258cd897403cb7fe5109e772e3d8
encoding: FLOAT32
metadata:
{"chroma:document": "ON so many occasions I have needed to contact Suntrust. Once for a robbery, several times for security holds, once for a lost or stolen card. The maze of voice prompts is disgusting, you can almost never access a live person. Finally when I am told I will be connected to a live person it is always no less than 10 minutes. REALLY? Today my wife is stranded with a security hold. While I appreciate the looking out for security, there should be a quicker way to get access. I was told my wait would be 25-30 minutes. I had three cell phones dialing different numbers, they all go to the same place and all had at least 20 minutes of wait time. This is not good service especially when banks like BBT can get to you in less than 2 minutes every time. These guys just don't care. They want everything done by voice machine and outsource half of everything else. Not the old Suntrust. Tomorrow I will no longer be a customer. Go to BBT. They have GREAT service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 151061ff406142daa6cade3a118fca12
encoding: FLOAT32
metadata:
{"chroma:document": "This evening I noticed that there were charges drafted from my account without my knowledge from Suntrust. When I called I was told that there was an account with my name on it that was \"CLOSED\" and sent to collections with a balance and that the bank has a \"right to offset\" and garnish any accounts with a positive balance to satisfy a debt on a \"CLOSED\" account. I have had my money direct deposited from my employer for a year with this bank and have had my 2016 taxes deposited into the account with nothing removed from my account. The said account was closed on January 8, 2017. There were NO credit collection actions taken on the account, I NEVER received any calls, or any type of collection efforts at all. The bank representative claims that there were two letters sent out and from that point the account went to the collection department."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f39f00a286e4606865e540660f737ae
encoding: FLOAT32
metadata:
{"chroma:document": "All the management cares about is opening accounts and making the average wait time no less than 30 minutes! I tried to close my account last month because my paychecks are erratic and the bank fees are staggering. After having some charges on my account from a computer game glitch, I just wanted to be done with it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed437ac5e1a646f795bd3e56cd7d0541
encoding: FLOAT32
metadata:
{"chroma:document": "I filed my taxes with direct deposit option. Suntrust bank closed my account due to overdrawn for 60 days; For which I was not informed. When my income tax direct deposit was received by Suntrust after the account was closed, the amount my account was negative was removed by Suntrust to negative out the balance of my account (Without permission)! When I called my bank to find out why my taxes hadn't been received yet. I was informed by Suntrust the account was closed on the 18th, the income tax check/direct deposit was received by SunTrust and the owed amount removed by SunTrust, then mailed to me and should be received in 8-10 days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 92d4de48dafd48a0af4b98e3125bd117
encoding: FLOAT32
metadata:
{"chroma:document": "After banking with Suntrust for 22 years, I am very dissatisfied with Suntrust. My purse with my check book was stolen. I immediately reported it to Suntrust and to Suntrust fraud. After, I went to Suntrust branch to make sure that Suntrust had all information required from me to make sure that my bank account was not access by fraudulent activity. 2 days pass by and Suntrust paid 2 fraudulent checks that were on the list of LOST checks, DO NOT PAY. These fraudulent checks did not even had a signature close to my signature, still were paid by Suntrust leaving my checking account with 0 balance. After all the mistakes that Suntrust committed paying these fraudulent checks, I have to wait with 0 monies in my account for 15 business days! Incredible... Very bad security breach with all precautions taken by me. TERRIBLE CUSTOMER SERVICE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 56870ce7404a4ad1ac65d38a7482e3d7
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metadata:
{"chroma:document": "Twice Suntrust Mortgage have miscopied my Checking Account number from the Reoccurring Payment form submitted. After the first error, I called 1-800-634-7928, detailed the problem, had the representative to pull the form which contained the information. She located my information and corrected things for me or so she said. I asked to read back the account they had since she had just now corrected it on the phone. It was right. Yet, today I received letter dated the day of my phone call, March 20, with another botched miscopy of my account number. So, since March 3, I have been extremely diligent to submit the reoccurring form and to have it set up by April 1. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a9132d83b3c9480fbd4e74121122412c
encoding: FLOAT32
metadata:
{"chroma:document": "Business account for over 10 yrs, many problems in the past... some addressed by feds in fines this bank paid. ATM this bank is holding over $30k (at some point over 40k) in cashier check from a local bank for a week... that's like cash, I can just walk in that bank and walk with cash, but in this evolved society we don't want to walk around with bags of cash and guns ready. Think twice if you want or have an account with Suntrust! Doesn't matter if you talk with everybody you can, they ignore you, they illegally block your business and don't care. It's time for Suntrust to pay more in fines. We verified with the emitting bank and all the funds cleared on 3.20.17, deposit made on 3.17.17 and the hold is for 3.25.17 that on a Saturday! Now I'll have to move all the accounts to a better bank... but also this isn't easy at Suntrust."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 441c358c71cd485b9a8e769f5c097753
encoding: FLOAT32
metadata:
{"chroma:document": "I have some issues with the bank earlier: Needed extra debit card to send to my mom and was explained it's impossible, spent over 30 minutes explaining the situation and guy just tried to give me loan, etc. Next the bank charged my minor, who just opened bank account, ridiculous fees for paper statements. Today I met the same operator who does not know what she is doing. I asked for supervisor and understand I just need to look for different bank because I don't need bank with the attitude. I understand that corporations are also people but please treat your customers right otherwise they will be gone. By the way when I called and asked to close my bank account I was surprised again because person did not even asked me why. I am glad I have a choice, better rates, no fees. So no regrets, I am ready to bank with the someone who appreciate my hard earned finances."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c0f7086a6f334daca34a8735fa379af7
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust Bank Atlanta, GA. Someone broke into my car and stole both of my debit cards along with my purse and my backpack. They spent $2300.00 from my Suntrust account and $200 from my other debit. The other bank, PNC, and they refunded my money immediately. Suntrust refuses to refund any of my money and I do not understand why. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 90a6345f777d48558c6bb2aaf26af79f
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{"chroma:document": "I am writing here to make you aware of the situation that had occurred on 3.13.2017 at the Cloverly bank location of Sun Trust bank MD. I am extremely surprised by the reaction of the manager, who started yelling at me, so randomly, when I was looking inside my purse to make a deposit, being considerate of others waiting in the line. He was not only disrespectful to me by shouting at me, \"you are not paying attention to me, you are rude\" while there were several customers standing on the line, asked me to not only look at him, while he is talking, but also listen to him about an incident that was resolved long time ago, inconsiderate of others waiting there for a very long time. He had no reason to lose his cool. He is a misogynist, racist and totally unprofessional for making such rude remarks in front of such a large waiting crowd."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df784753c9704d57bb21f7b79e32b10a
encoding: FLOAT32
metadata:
{"chroma:document": "I received a letter saying that my bank card had been frozen due to suspicious activity and I was given a phone number to call. When I called the 888 number I had to listen to offer after offer and finally when it was over there was a message that said the number had been changed and another number was provided. It was like a phone call to the Jerry Springer or the Maury Show with special offers just for me. I would have liked this bank to show more professionalism instead of typical bottom dwelling practices."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f42d0a8c80214a598efd4f5cff1f303f
encoding: FLOAT32
metadata:
{"chroma:document": "A wallet was found in a Home Depot... somewhere. Security called Suntrust due to a credit card being issued by them found inside. Evidently, the number was reported incorrectly and my credit cards (all!) were flagged and denied. I have all my cards and was NOT at Home Depot. I had just paid them off entirely (almost 5k). All for the privilege of being denied, and forget about any plans I had for the weekend. I called customer service, waited for 27 mins to talk to someone only to be told I have to go to my branch and produce ID. GREAT. INCONVENIENT OVER THE WEEKEND. I can deal, be it burns me up that no one called... (I checked ALL unknown numbers on my phone) and that some random person can cause my credit to be held. What if they froze my checking account too? I have all security answers, pins, etc. Not good enough. Ridiculous."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bf39fdd9d98147e2bfb89b5ecc57a540
encoding: FLOAT32
metadata:
{"chroma:document": "I call into question how much training for employee interaction is given or required in training managers for store operations. How to deal with people concerning job duties. How much care about knowing your employee and how to get them to work better at their job. Are protocols in place to properly handle employees. I don't believe yelling across the room or down the line at an employee is proper!!! I overheard a conversation at Walmart of how employees must feel and are reluctant to respond to orders when they are embarrassed in front of customers and fellow employees!!! Since I also am a customer at the branch in question, I render to look forward each time I go into the branch!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 726a4925217243e78cf8c4bce8b63dc2
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with this bank since 1998 and the customer service is getting very very poor and now even their online banking is going to pot. To begin with when trying to call the branch located in Hixson, TN, the personnel are always BUSY. You then get transferred to the Branch Manager who is also busy but at least you get their voicemail so you can leave a message right? Wrong, the voice mail is full so you can't leave message but you do get transferred back to the floor BUT they are still busy so you get returned to the branch manager again. This could go on for hours and I expect if you played round robin long enough, someone might finally answer. Sorry, I don't have that kind of patience."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 32bd2284f8404b548823a0d1a36d85e3
encoding: FLOAT32
metadata:
{"chroma:document": "I don't know why they have 1866 call for, what they are. Don't know what to do. All they just answer the phone, can't tell you anything. All they this just read your bank account and tell you and keep saying the same thing. I don't know why hire them for just used machine or automatic or robot can do the same as them and all Suntrust need from you is all fees. Now I know why everyone tell me \"Don't bank with Suntrust.\" I will never bank with Suntrust again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 52ef548924e24ae896e7d6e0933118dc
encoding: FLOAT32
metadata:
{"chroma:document": "I made an online payment twice. Second one by mistake and I could NOT cancel. Suntrust online is not user-friendly. Then when I called Suntrust Bank, they could not cancel the second transaction! I've never seen or heard such a thing. What an INCONVENIENCE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d527a382e8c44788a4390951fbcce35e
encoding: FLOAT32
metadata:
{"chroma:document": "We'll go to check our account on Weds February 22nd, 2017 and surprise a $201.00 overdraft fee because they didn't release $88 dollars on the 15th for my GEICO insurance plan so now not only is my account overdrawn but now my insurance may lapse, cable shut off, and half of March rent stolen by SunTrust because they can't get their act together. I will be contacting Fraud Department and closing up the account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0c17948f37784542a689e6e47cf44e68
encoding: FLOAT32
metadata:
{"chroma:document": "I recently had a fraudulent charge. Upon contacting SunTrust, they told me I could not file a complaint for 48 hours after the charge was made. The charge had also made my account negative. I contacted the business that made the fraudulent charge and they refunded the money. Suntrust said that they would not put the money in for 48 hours and the overdraft fees would not be refunded for an additional 2 days. None of this was my fault and I had to wait 4 days for my account to have MY money back in it. Meanwhile, I was unable to get gas to get to work (I don't do credit cards and was unwilling to bust open my ira and pay the associated fees to make a deposit in my account as recommended by Suntrust). I nearly lost my job over being unable to get to work - all because Suntrust refused to expedite a process of which the original problem was not my doing. Switching banks immediately."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 248a5d28c53744448aebb4fb8595cd89
encoding: FLOAT32
metadata:
{"chroma:document": "Unable to access my online account for over one year; unable to reset this online account for over one year. The bank keep charging paper report every month after we had an agreement that I do not need the paper statement; I have been contracting this Bank to fix the online access issues for over one year, but still they cannot able to fix it. Finally, they told me that they cannot even access my account at all & stated they will investigate & result will be revealed in 48 hours, but they did not report the investigation result. Now it has been over one week; again I cannot access my account at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 759e4cd828744d11b8a2b8286660d47f
encoding: FLOAT32
metadata:
{"chroma:document": "I only have a credit card with them, and even just having 1 line of service I experience horrible online and customer service experience every time. By simply making an online payment, their website experienced a glitch or technical error on September 22, 2016 which caused a duplicate payment to happen ($2000). I know for a fact this was a system error as I didn't not get any confirmation after the 1st payment. Moreover I am a web developer so I'm very tech savvy. Called them immediately to inform them this issue and to reverse 1 duplicate payment and they refused saying I had to simply let the double payment of $2000 go through!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 65c1cd2b42564f06b2a8cac5339ef0c8
encoding: FLOAT32
metadata:
{"chroma:document": "I received 6 notices in the mail from Suntrust Bank stating they are closing my account due to suspected fraudulent activity. Two major problems here, 1- I do not nor have I ever had a Suntrust account of any kind! 2- all 6 notices had different account numbers on them! How is it possible to open several different accounts in someone else's name in such a short time frame?? I am pissed! I have tried relentlessly to speak with someone at Suntrust, the customer service & risk mgmt/fraud dept is a joke! I will be going to the police asap!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a711f3b99b094e3bb66b6b22cc465df7
encoding: FLOAT32
metadata:
{"chroma:document": "I will never do business with Suntrust again, having been with them for 16 Years, I feel totally ripped off. I went in to the local branch of Suntrust Bank today to pay off my Mortgage Loan - woo-hoo and they hit me with a late fee of $20 for the month of January. I was on an Automatic Deduction for the past 16 years but they never deducted my January payment, and there was money in my checking account to cover this 'automatic' deduction. I was told that the loan had matured and that it rolled over into 'something else' and I should have known this. I was never given notice of this procedure by Suntrust. I asked them to waive the 'late fee' and they said no. Period! I pointed out that I had paid my loan on time for the past 16 years and was not aware of this procedural way they were doing business. This is morally wrong and I firmly believe that several laws have been broken!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 591f76c4f6b84030890a8012f23b92d2
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Suntrust for 6 years and here recently I went to withdraw my money and was interrogated by the teller, she was very rude asking what I'm I going to do with my money, ask me to sign my withdrawal slip twice. I have never been treated with much disrespect before. I called, left message to speak with the manager at around 9 a.m. Didn't get a callback so I proceeded to go to the bank and close my account since I couldn't get her to call me back about this matter. Then in November I called about a payment taken out of my account twice, they cancelled my card January like really it took two months for them to do this. After I leave with my money the manager had the audacity to call me not even 20 minutes later. They sit around and discuss you before returning your call, very unprofessional. They never have to worry about me again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 67a01918d0024fce91d11ee425f95ef9
encoding: FLOAT32
metadata:
{"chroma:document": "I opened Suntrust Checking and Saving account because currently, they were offering 250$ promotion. I maintained my direct deposit for 6 months to get this money but when I call them to get this promotion they said 'you got 2 direct deposits in one month and did not get any deposit in the following month'. My employer just deposited my salary one day early on November 30th not on December 1st. For just one day, they said I do not qualify requirements for getting this promotion anymore. Another problem is their system is really slow and I cannot see my transactions on time. I had to check my accounts over and over again. I do not recommend."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f0cad8d0c67c44f594c9fe75270f1008
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Suntrust for almost a year. I have always kept a healthy balance between my checking and savings account with zero problems until recently. Unfortunately, I deposited a check that ended up getting returned and it was flagged for fraudulent activity because it overdrew what was in my checking account at the time (the check had posted and I had moved the funds to a different account)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5977de728dd448b18dd21aa6ae3112d1
encoding: FLOAT32
metadata:
{"chroma:document": "I have had a checking account with Suntrust for several years and have carried a balance in the low 5 digits. Due to work related opportunities, I have temporarily moved to Europe. When I called Suntrust and asked for a debit card, I was told by a junior person that they have an internal rule that they can't open the account unless I show up in person or do it online. The website didn't work, so I emailed Richard **, Vice President, Branch Manager, Hagen Ranch, SunTrust Bank (attaching evidence of the website malfunction) and he replied, \"I do apologize but I am only to submit credit card applications for clients that are physically present in the branch.\" He obviously could have helped me, but chose not to do so. There is no law against opening a new account for an existing client over the phone. I am far away from home and fuming... with no options except to broadcast my experience here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 77cc8003fd9b4ecf9e565a3e899ed8b1
encoding: FLOAT32
metadata:
{"chroma:document": "They cashed my check and did not post to the account. Their response did not make sense, stating I \"made the payment with a credit card\", which was obviously false, since I had attached a copy of the cashed check in my original note to them. I have made multiple further inquiries with no response. From Customer Support 01/30/2017: \"I understand your point regarding line payment. I have reviewed your account and see that, you have processed the line payment from your credit card. Please be informed that, you can not make your loan/line payment using your credit/debit card. Also please know that to make a payment to a consumer loan or line, use the Move Money service within Online Banking. Hence, the payment of $1,000.00 has not been posted in your line account.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c7b901b16d7f49b4ba757cc7eb89eff2
encoding: FLOAT32
metadata:
{"chroma:document": "I have had four accounts with Suntrust. I currently have an everyday checking account and a business account. Last week, I could not get into my business account. The online banking and mobile banking is down constantly. After 30 minutes of talking with customer service, they told me that my account had been corrupted on their end somehow, which is why I was locked out of my account. I had to totally recreate my account. They were not able to tell me HOW or WHY my account got corrupted, just that something happened on their end. Does the public have my info? What does this corrupted account mean?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e351d38de69f491dbe1a22f586193295
encoding: FLOAT32
metadata:
{"chroma:document": "This is worst bank to do any type of business. They are all about protecting themselves and not protecting the clients. Because I had a joint acct. and the other person was a victim of scam, they stole my money to cover themselves. When I tried to recover my money, they gave the run around and told me the money is gone. $4000! They took it without alerting. I spent hours on the phone only to be treated like a victim. Basically, this bank doesn't care about their customers or their assets, they only care about themselves. They don't go the extra mile or consider your problem. They are all about covering their backs with logistics. I'm closing my account and will spread the word so that nobody gets treated like I did."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 13b16e128a584d4698d894d18ad33a19
encoding: FLOAT32
metadata:
{"chroma:document": "I've had 2 bad experiences with this bank. The 2nd just happened. I received a refund check of $1000.00 from my attorney in another state. The check was from a Suntrust acct. I do not have an acct with Suntrust, because of 1st experience. I just wanted to cash the check to go pay bills, so I thought it would be best to go cash it at a Suntrust branch. I walk in, present my ID & I'm asked do you have an account with us. I said, \"No, I do not.\" So I have to pay a $7.00 fee!!! Are you kidding me? The check is drawn on this bank!!! I should have went to Walmart. They only charge $3.00. This is beyond ridiculous!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0c436afe111a48a9b7a51559673e1efd
encoding: FLOAT32
metadata:
{"chroma:document": "The ladies in this bank that notarize papers don't have a clue as to what they are doing. Went in 2 times to get 1 single document notarized and they act as if they have never seen legal documents before. Very disappointed with this office. Have always used Plant City locations without a problem and have only been into this location 3 times and been a waste of time 2 out of those 3. A notary signs saying that they acknowledge you are who you say you are and sign off saying they saw you signed that damn paper! But no. These ladies obviously are incompetent!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff89490f8de44281afc9c3022f891a8c
encoding: FLOAT32
metadata:
{"chroma:document": "I received 13 notices today from SunTrust stating that they had closed all of the accounts and 4 notices stated that they approved 4 different accounts overdraft protection. I have never had a account with them, I called the number provided which then I had to speak to 3 different non-speaking English people. When I had asked them for the information for where these accounts were opened told me that since these accounts were closed they did not have the information. I finally spoke to someone that spoke English. She said that these accounts were open in Morristown Tn on the 10th of this month and were not closed till the 12th when something just did not seem right. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ffc1915b762342bda0b4b17238399204
encoding: FLOAT32
metadata:
{"chroma:document": "They NEVER notify me for overdraft and charged me $36 for an overdraft of $5 on the same day it is overdraft. They then emailed me and gave me 5 business days (by the time they emailed me there were only 4 business days left) to move money into my account. I moved $50 into my account, however my money arrived on the 6th business day. They charged me another $36 extended overdraft fee!!!!! They charged me $72 in total for an overdraft of $5!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eb3f975773174e51b791d02670d71503
encoding: FLOAT32
metadata:
{"chroma:document": "Suntrust has cut out displaying Daily balances, on website. This has got to be the most aggravating way, to do accounting that I have ever experienced. The only total you can see is what is available. I have been with them for 20 years but I will be looking around this year. It's so inconvenient to change. But I am pissed off every time I go into my business account. Someone called me today and asked how do I like Suntrust. \"I know you have been banking with them for years.\" I said \"go to a bank that understands your needs.\" I don't even understand how that can be a legitimate accounting practice."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4baf504261bc4c9fbfbdfc2b881bafa7
encoding: FLOAT32
metadata:
{"chroma:document": "Worst financial institution that you can deal with. I've opened 2 accounts at the Nashville airport branch, and at the time they had an offer of 250$ with new accounts. I was told that the reward will be deposited into the account within 8 weeks. First, they sent me 2 bad bank cards that I couldn't activate or use, and they have never sent me the checkbook they promised too so it took me a while before I was able to use my money in the account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: feb49e23ab18497a9e87fcccc7afb696
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is terrible the way how work about providing information and collecting payments is to old the web page. It's too bad. Let said you pay today and they take the money from my bank after 5 to 7 days and then the register different days create confusion blablaaaa."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ba284a818084333bcbcfe1240e618db
encoding: FLOAT32
metadata:
{"chroma:document": "We have had this bank for years and years and they let scams go through. We are moving all 3 of our business accounts over to Truist. This was the last straw. They sided with a scam website and I had SOOOO much proof and now I am out $124.91. This isn't the first time we didn't get money back on a scam. They let fake checks go through with the incorrect spelling of our company and a signature that wasn't even ours. We didn't get refunded on all of them, but let a legit transaction come in and they block it or question us. If we send an employee to MAKE A DEPOSIT, they deny them. I mean WTH??! We have had another business and our personal account with Truist for 20 years and have NEVER had to deal with the garbage we have had to deal with in 53rd Bank. My husband has finally agreed to pull everything. Beware, you may get the same treatment one day too."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b50c36d19bd34857b6d9d41869e9827a
encoding: FLOAT32
metadata:
{"chroma:document": "I transferred money from a bank to my 53rd checking account. The fraud Department flagged this transfer as fraud, At 1st contact, the customer service at 53rd was so rude, she said the money was frozen, and I would be turned into all 3 credit reporting agencies, and I could not acquire any accounts with other financial banking services. It took 16 days, and I drove 150 miles, plus unless telephone h*ll events to solve a nothing burger. I broke no laws, all MY actions were within the normal personal banking agreements. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 16cc4b96317646ad863ea64cd8ac873e
encoding: FLOAT32
metadata:
{"chroma:document": "Worst bank ever!!!! I literally have waited for my debit card for two weeks. I can't use my mobile banking without it so I've been borrowing money from friends and family until my card comes in. I have money in the bank but can't use it. Because they close early on weekdays and not open on weekends. I Can't send my loved one incarcerated out of state money to eat. I can't use tap to pay and all because my money is in this BANK ACCOUNT AND TOMORROW IS A HOLIDAY. I DON'T KNOW WHAT I'M GOING TO DO ... BECAUSE I ALREADY BORROWED MONEY... I'M LIVID. I'M LIVIDDDDD I WOULDN'T RECOMMEND THIS BANK TO ANYONE. I'M GOING TO DO A REVIEW ON EVERYWHERE POSSIBLE TO LET EVERYONE KNOW DO NOT BANK WITH THIS AWFUL Organization. I FEEL LIKE IT'S A FRONT. IT'S THE WORST PLACE IN NASHVILLE. THEY SHOULD SHUT DOWN."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a94aecd28bb49828760b5897dc11671
encoding: FLOAT32
metadata:
{"chroma:document": "This is the worst bank to have, unnecessary holds and payroll checks, ridiculously high overdrafts, and totally inconvenient. I've made 3 deposits and none were cleared as normal banks do. DO NOT BANK WITH THIS BUSINESS"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6dc3b908a9b346c899950772ebec7200
encoding: FLOAT32
metadata:
{"chroma:document": "Deposited cashier's check from BOA, teller didn't say there would be a hold. It's been a week and still don't have credit. What the heck! When I called the supervisor said they don't know how long checks are held."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 510754d36b684113b685e11a7e09381e
encoding: FLOAT32
metadata:
{"chroma:document": "My checking account was closed without the bank staff contacting me at all. I was suffering with serious and debilitating health issues. My account was not overdrawn, delinquent, or in bad standings. I went to give the SSA my bank information to start my SSI and could not log in\u2026 Account showed that it didn\u2019t exist.  Rotten bank!!! To add insult to injury, I called the bank (DesPlaines, IL branch) and a guy answered, I explained that I was livid that the bank closed my account without the courtesy or professionalism to address any concerns. The associate said that he would give a message directly to the branch manager to call me on Tuesday 6/20/23. I haven\u2019t heart a single word from this manager. I\u2019m glad to be done with 5/3 Bank as they don\u2019t deserve my account or business. I\u2019ve already suggested to my friends and family to switch banks and they are now at Chase and PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb41c436c0074e71aa2ae3c8c5963807
encoding: FLOAT32
metadata:
{"chroma:document": "I want to preface this with I did not originally open a mortgage loan with this bank, my previous bank sold it to this joke of an organization. I have had my mortgage since 2018 and never had issues with the previous loan holder. When escrow analysis occurred, I was notified timely to ensure I can update my banking information with the company who sends my bi-weekly payments. If the full amount was not initially received due to timing, the payment was applied, and I was notified that I needed to pay the difference until the biweekly payments caught up. No big deal, payments were made, and the new payment was caught up the next month."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa6345ec097a497892260912c4ae889b
encoding: FLOAT32
metadata:
{"chroma:document": "The people at the branch are horrible liars. They charged me $10.00 to convert their own checks (checks from their own loss department) into a cashier check to pay the contractor. They held the final insurance check after cashing 7 prior checks because \"confidential information the check may not clear.\" That's code for the woman named Cathy not liking that I told them that the loss department said I don't have to send the final check to the loss department because the repairs were 100% complete, per the loss department, and after two days and emails from the loss department she conceded I didn't have to send it, but it had to be held for 7 days, even though she saw the claim and I have been getting checks for 8 months while my house was rebuilt. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 908556b3f88749e4bd392fbb86bc6388
encoding: FLOAT32
metadata:
{"chroma:document": "They kept a equity line open, several years after I closed it and charged me the annual fee (even though I know longer owned the house and closed the line in person and followed up over the phone. I have spent too many hours trying to get the annual fee reversed (it's only 65$) and no one knows or understands anything on the customer service line. Also they sent me to collections for the annual fee, that I should have never received in the first place! Do not bank with them!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f6b07f01c7b344f49372fbe2d3b29ede
encoding: FLOAT32
metadata:
{"chroma:document": "I paid off my loan in full as soon as I received my statement. One week later, I received a notification by mail that they had received my money but would not apply it to my loan until I called them, and it would continue to accrue interest until the matter was finalized. First of all, why would I send them $10,000 if not to have it applied to my loan? Secondly, it's impossible to reach customer service. I've spent 45 minutes on hold and been transferred around. I am still on hold at this time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 798fff9583c84ba1bc526f5680ec41f2
encoding: FLOAT32
metadata:
{"chroma:document": "We have banked with 5th 3rd for over 20 years. We paid off our mortgage 8 years ago which left us with a line of credit attached. We paid it off a month ago and was told by bank that we would get a release within 2 weeks. It has been a month and nothing. So I called the bank today and was told, \"We don't get it. It goes to the county register of deeds and the bank looked it up on the county website and it showed they have it.\" So I drive all the over to my county seat and they tell me they don't have it. So I went back to 5th 3rd and was told again, \"The county has it. We can do nothing for you and the account is totally closed out.\"  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6dc894330b944b948b64dc8bb2e074ca
encoding: FLOAT32
metadata:
{"chroma:document": "This is the worst bank to deal with, their employees provide you with false information on their days/hours open, what you can accomplish during the phone call, what you are able to do, etc. The online website is a complete and total joke - they make it impossible to sign up, waste hours of your time, charge fees, and are unwilling to help. They are illiterate, unhelpful, and rude."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ddeeec0ba9f49a088fefddea5080a28
encoding: FLOAT32
metadata:
{"chroma:document": "Online banking is simply impossible. I wish there was someone in charge to help me. The helpline is simply unhelpful. \"I am sorry but it's generated by the system. There is nothing we can do about it if the automated systems finds suspicious activities\". The most common transactions in the US or outside, consulting your account online from outside of the country or a purchase outside of the country with their International card triggers a block on the account. Even when you use a trusted device. It's only through a lengthy and painful process that you can get your online rights to be reinstated. I have to go through this sometimes multiple times per week! I used to rave about Fifth Third until this security madness started in October of 2022. Could not be more critical of a bank service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1b5e7b30d37b423ea447e796ebcd55b4
encoding: FLOAT32
metadata:
{"chroma:document": "I had no choice. My mortgage was sold to 5/3 Bank. Both the transition and subsequent dealings with 5/3 have been awkward at best, dysfunctional at worst. From the initial payment, to setting up automatic payments to early payoffs to loan satisfaction documents every process was awkward, obtuse, and slow. I have had many mortgages over the years and they all were eventually sold on one or more times. I have never experienced any issues in the process - until 5/3 bank. So if you have a choice, just say no."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76f855a586da4d0f8d79c51aee4ea4e7
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a checking and savings account with a local Fifth Third Bank in Naples Florida. I did not activate the ATM card, made one large deposit and then did not touch the account for months. Fraudsters somehow started charging a \"never activated atm card\" over 10 transactions of just under $50 each. Fifth Third took months to PARTIALLY refund the fraud. They are refusing to refund the final $97. This has been a terrible experience with a financial institution that DOES NOT PROTECT THEIR CUSTOMER. This fraud was SO CLEARLY obvious I am still baffled as to how a huge bank did not flag these transactions. DO NOT BANK with 5th 3rd if you value your time and money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f78725cc53f44aa81d97299b03882d2
encoding: FLOAT32
metadata:
{"chroma:document": "Back in June of 2022 me and my wife got hacked. I am 77 years old, a Vet and cancer survivor. We have been dealing with this situation since and every time we get turned down for our money being returned. We have given them paperwork after paperwork from Webroot, Social security, IRS, etc and still refuse to give us back my wife's money. There were two Zelle payments made from our account that we never and a repeat never authorized. Other money that was taken and used for Amazon and many overdrafts when we mailed out bills and they bounced were returned. All they keep saying is denied. Do not bank with this company because they don't care about their customers. Their security is a joke. Keep your funds and go elsewhere to a bank that cares."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 927c6d4d7ef6447f8f90a352580bd81b
encoding: FLOAT32
metadata:
{"chroma:document": "Had A cc with them and apparently through online with the last 4 of my ss, my last name and dob anyone can retrieve my username and reset my password. All that info has been leaked in data breaches. Someone hacked in and sent a balance transfer. I got an alert and called right away. After 45 min on hold the rep said she didn't see any transaction. I said look at the limit and available credit. Then she said, \"Ok lets close the acct and send you a new card.\" I told them but it seems they are getting in through online. I\u2019ve had this card sitting in a drawer at home for a year. She she said they couldn't close the online access. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7215f9f6108441869e56f4f8eca1032c
encoding: FLOAT32
metadata:
{"chroma:document": "We called and made payments every month with a representative. Paid up every month. We call to pay for Feb and there is a 155 late fee for Jan. Management could not explain where it came from and were very rude. Terrible service. Awful company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ca64173396574664b5fb4a7dda72d30f
encoding: FLOAT32
metadata:
{"chroma:document": "For the second time, 5th 3rd Bank placed an extended hold on a check I deposited into my checking. First time it happened the told me there was an 8 business hold on the check because the person that wrote the check account had extensive fraudulent behaviors - - lots of bounced check. The person who wrote me the check was a former Assistant State Attorney and active member of the bar association. When I contacted the gentleman who wrote me the check he said the check cleared his account two day after I deposited it. It told 5 weeks for the check to clear. The check was for $600."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 39694915b0a847ab8f29939bf5ea0670
encoding: FLOAT32
metadata:
{"chroma:document": "I have a credit card with 53rd Bank. I am usually very punctual with my payments. However, during the pandemic lockdown, we were forced to make some very difficult decisions for our finances, resulting in four late payments. This organization placed four negative marks on my credit because of these late payments. I recently contacted them to ask if they had any pandemic forgiveness programs to have these removed. They claimed that they sent me a notice during the pandemic that would have helped my situation, but I didn't see them, and there is nothing they can do now. According to them, I am stuck with these negative marks on my credit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ed3b140d13a4b1a917bce4673bae304
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{"chroma:document": "I have been banking with Fifth Third for a few years now, until recently I haven't had any problems. They did an update on their app a couple months ago and now it doesn't work half the time. I have a harder time logging in and if I do overdraft, I don't get the email until days later. The people have always been very nice, but it's frustrating when I have to spend 5 mins trying to log into my acct."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6d0d7e4b89a643cf9995ca66bc8e7b56
encoding: FLOAT32
metadata:
{"chroma:document": "I wouldn't recommend anyone to use this bank!! This bank is a SCAM! I \"supposedly\" had an acct. (which I do not recall having) but they said I was overdrawn by $107 back in 2010 and that now I owe over $800....ARE YOU SERIOUS! They acted like they couldn't get ahold of me, but they had my number because I was speaking to them. Plus, we all know they send out letters in the mail which I never received. This bank will set you up for failure and they prey on the people who struggle. DO NOT USE THIS BANK!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ebc697aa2fd44487adef7b507f0abade
encoding: FLOAT32
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{"chroma:document": "I had the unfortunate experience of having an auto loan through these scam artists. We attempted to obtain our GAP insurance refund after only having the vehicle for a few months. After waiting 5 months and contacting them numerous times, we still did not receive this refund. I finally was able to speak with someone who initially I thought was helping me. However, this person transferred me to an outside party who had nothing to do with my loan and was a ''random Google search gap company''. I was not the first person to experience this deceit. As you can imagine, we are still hunting down our refund. Do not accept an auto loan from this ''company''."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b7aaad3a03ba4c5c963fcb95e0038b3c
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{"chroma:document": "Deposited a check, it shows processed but it does not reflect on the account when we called today and asked about availability we were told the check will be available today after 7p and when we checked the account today now my account is overdrawn. We deposited checks from this business 5 other times. The same thing happened over Christmas, everyone I spoke to gave me different reasons as of why check was on hold. I was told it takes 15 days for a check to process and be available in my account. Totally unacceptable, I\u2019m ready to start banking somewhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b69bcbb9296b4c12bded1e1038b74ca9
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{"chroma:document": "I have verified that Fifth Third has received the funds for a check that I deposited 3 days ago and have been told that I will not have access for another 8 days. No one can give me an exact reason why I\u2019m not able to use my money. Nor do they seem concerned that automatic payments are pending and will cause the account to be extremely overdrawn and will accrue NSF fees although the funds are already at Fifth Third Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 893e4013ed5248689e46243242875802
encoding: FLOAT32
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{"chroma:document": "Avoid this bank at all costs. My mortgage was sold to them and it's been one problem after another. First, they wouldn't let me set up my online banking account online or on the phone. In the middle of the pandemic, I was told I had to go to the bank location. Once there, they kept telling me it would all be easier if I would just open a checking account. The nerve! I had to repeat multiple times that I do NOT want to bank with them. Their online banking system is so outdated and it displays information differently for different months, making it very confusing to track your payments. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 528468e464954393acb773e211b2466f
encoding: FLOAT32
metadata:
{"chroma:document": "Terrible bank have my check on hold like idiots around Christmas time I couldn\u2019t get my children gifts. The part that\u2019s amazing is I received 3 checks before from the same person. Terrible bank and will most def be taking this to the news."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fdab9af07cc445ce92775d8dff2b8453
encoding: FLOAT32
metadata:
{"chroma:document": "Transfers from one bank to my 53 account take 5 days. Deposit a check and it takes 3 days to show up. Dingy and empty lobbies. Like banking in 1950\u2019s. Nothing good to say about Fifth Third Bank in Skokie, Illinois."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9d1879756af345cfb67393cc2a1c411c
encoding: FLOAT32
metadata:
{"chroma:document": "Updated on 01/10/2023: Currently Fifth Third Bank has what they call \"foreclosed\" my accounts so I had to go into a branch and have a banker call the fraud department while they remained on hold until I closed the account. In the midst of this they asked me if I had opened another account. Why? I have a non-profit and received a donation from Network for Good. I deposited it because I received a check from them before and when I called them they explained what they do, which is disperse donations to non-profits that anonymous donors send to them. Someone donated to us before, so the second check I went through mobile app and deposited. It turned out to be a fraudulent check and I was notified by Fifth Third that the check could not be processed. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7a8a233d4c0641ad989274917cfe40f0
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{"chroma:document": "Is a fraud, their offers when they give you 250.00 if you open an account and deposit 1,000 in the first 90 days. I did it and they never gave me the bonus. Second, customer service is the worst. They blocked my ATM and when I went to the branch in Florence, KY, told me that I had to wait 5 days for another one to arrive by mail even though I told them that I needed an emergency one since I was going on a trip. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9968a3820f66483fb80dd25f30306c0c
encoding: FLOAT32
metadata:
{"chroma:document": "I was talked into opening a business checking account to \"hold\" our ticket sale money for our 20th-year class reunion and was assured it was a free account and would not be charged any fees as long as we had money in the account. Covid hit requiring us to cancel/postpone the reunion so I just left the funds sitting in the account. This year there was talk of having the reunion so I logged in and found several hundred dollars missing from the account. Apparently, they had been charging $11 a month, and I am not sure how long because online banking won't even show me all of the statements. I called the branch in Feb 2021 to handle this and was never called back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1913beb17cad4f9d912f60a5d1e9447b
encoding: FLOAT32
metadata:
{"chroma:document": "I have had a few overdraft charges that the bank even said they were at fault for so I ran out of reversals and I got charged two fees wrongly. I talked to two different employees. They even said it was an error but can't reverse it because previous errors with mobile bank app so I have to go thru disputes now and this isn't even the worst. They will try and justify these charges with the random charges I've charged ever since the previous errors. I take photos of all times I go negative and when I transfer money to cover it just so I have proof. I have been banking w for two years. It's only last year this has been happening. They need sued."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2899ae8173ed48d59177c730ac1b3e67
encoding: FLOAT32
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{"chroma:document": "Mortgage was transferred to this bank. Trying to set up an account online and autopay is a joke. Their service is terrible. Live in hope that my mortgage gets sold on to another company as soon as possible in order to get away from these clowns."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ca0c2764ff7f47758d9c4206ebddf483
encoding: FLOAT32
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{"chroma:document": "By far the worst bank I have ever dealt with... It doesn't matter what it is with this bank, they will mess it up... I was sent $1100 zelle payment and 5th 3rd is telling me I gotta wait 3 days... Or how about the $4k dollars that 5th 3rd took from my account for a person check that I didnt write, I don't even have checks with this bank, money was refunded after 5 days \"bank teller inserted wrong numbers\" ... I will be closing account and running from this bank today."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 477057561f1f4284ab2a15c3c990ffd9
encoding: FLOAT32
metadata:
{"chroma:document": "AVOID AT ALL COSTS. I know several family members who have had problems with 5/3 over the years just flat out taking money from their accounts. And now we are trying to close my Grandmother's account with them, it's been a nightmare. They revoked access to her online account for no discernible reason, told me it was locked for \"fraud\" concerns when I called, and refused to tell me anything else over the phone because apparently I answered their security questions incorrectly, which frankly isn't true. I have all the information they need, I'm her established Power of Attorney, which they also know... But they can't do anything. Doesn't make any sense. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6fdf469fc6cd486aae3b7863697ad054
encoding: FLOAT32
metadata:
{"chroma:document": "This bank bought my mortgage and is now charging me $95 more a month and I've been trying to get this straightened out for a month so far. I can't get anyone to tell me what the increase is for, it's not escrow. Plus they don't have bi-weekly bill available, which is crazy! Worst customer service ever! I'm beyond frustrated."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e959d361b2564af38c770a1d258adbcd
encoding: FLOAT32
metadata:
{"chroma:document": "I neither have to time nor do I have the words to explain what an incompetent, dishonest and downright messed up institution 53 bank is. I've been lied to many times by their reps. I've been on hold or re-routed for over 50 hrs. when trying to get anyone with enough intelligence in their customer service (oxymoron as it pertains to these idiots) to fix issues. I was lied to about the terms of my mortgage refi then when the agent was caught in that lie they held back the disclosure form that by law I'm to get before closing... I just cannot express in serious enough terms to anyone interested in doing any type of banking NOT TO TRUST 53 Bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 67f44cfb9f9d4a91b4754d2d92181e88
encoding: FLOAT32
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{"chroma:document": "*On 09/06/22 during a chat with Fifth Third Bank, I requested loan history since statements were not available online. We noticed that the amount due was now showing $732.98 which was more than the previous amount of $664.90 that we usually paid as well as an additional principal payment of $35.10 bringing the monthly payment to $700.00. We were told that was because the monthly payment was always $732.98. Allegedly fifth third claims a \u201cMonica\u201d requested the account be adjusted which their website shows happened on 09/11/12 & a letter received says the request came on 09/12/22. (Per a supervisor on 09/26/22 who confirmed these calls were recorded but whose name was not gotten due to be hung up on, claims that this alleged requests moved our fund from the principals to past payments that were already made on time?) "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bfb9215c38ca424a99fb861fef303fe8
encoding: FLOAT32
metadata:
{"chroma:document": "53 Bank please stop buying people's mortgages!!! You will waste so much time trying to figure out how to navigate through the site or app. The waste time calling and being on hold trying to figure it out. They\u2019ve only had my mortgage for 12 days and it\u2019s been the worse experience I've ever had. It\u2019s been stressful. If you\u2019re reading this please do your friends and family a favor and tell them to advise their mortgage reps to not sell their mortgage to this company. Mind you I still haven\u2019t been able to log in to anything to pay my mortgage. It\u2019s been horrible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3cca772c2acf442b939d3067175caeaa
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{"chroma:document": "I spent two days on on phone with different departments to no avail. I was transferred multiple times and put on hold for ridiculous amount of times with staff. I had taken home equity loan with another bank and my funds were immediately wired to my Fifth Third checking account. Fifth third flat out lied to me over phone. I lost a vehicle I had on hold because fifth third held on to my funds when I was told my money should have been available within one hour up to a max of 24 hours\u2026 I spoke with customer service, supervisors and the wire department. I was told no one one could help me because wire department is closed on Saturday. Wire department staff told me on a Friday funds will would be available Saturday (the next day). They weren\u2019t. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f0745b3b7e04f4897f8dcd3367648de
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{"chroma:document": "The worst experience with any auto loan ever. I have worked with a lot of banks but the customer service with Fifth Third is the WORST. They refuse to apply principal only payments. When you send a text - which you must - every sing time, even if your check clearly states principal only, they don't. One payment was removed and not put back in at all. .. Even though the contract clearly states there is no penalty for early payoffs or for early/extra payments. I have been around and around with them with no luck. You can only communicate through text. Their complaint department is useless. When I call to talk to someone about it, they just hang up. End of story - do not bank here and do not take out any loans here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2a2537e49cb8426dad359904e00b64aa
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{"chroma:document": "So, long story short my mortgage was sold from another bank to Fifth Third Bank. I spent twenty minutes trying to create an account online to pay my mortgage. Then after getting to the final step it told me I needed to call customer support. I called customer support and waited 40 minutes on hold. After waiting that long one of the 5/3 representatives answered and said they would help, but then she realized that my phone number wasn't showing up because it said it was 5/3 bank that was calling her. So, she wouldn't help me access or set-up my account even though I could give them my social security, the new account number, and every piece of information (for an error that was theirs). Overall, I have had an awful experience and I hope that they sell my mortgage back to the original company I had it through."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6894851da0184bd7bfa7311f2b96e77f
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{"chroma:document": "I called 5 times and chatted 7 times beginning July 10. I just needed a letter stating my loan was paid off in order to get my extended warranty refund from the car dealership. I was told it was sent, they sent it to the dealership, they would fax it to the dealership, that it was never sent. One person actually hung up on me. Trying to reach a person is next to impossible if you don't have anything but a loan with them. It is all based on deposit accounts. There is only one number that you can call. I asked for a supervisor and was told no. I would not recommend this bank for any reason at all. Customer service is ranked right the worst I have dealt with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 766eb493dd114058a9dd4cb7ca567fbb
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{"chroma:document": "DO NOT BANK HERE - If your money isn't as grand as everyone else - DON'T BANK HERE! For example, money is tight, and your balance is low - and you fear running into an overdraft - PAY ATTENTION - Yes, they will grant you three courtesy reversals - but if your account is negative $7, you will be charged a $37overdraft fee, if your account is negative $5, you will be charged an overdraft fee, if your account is negative $2, you will be charged an overdraft fee - with less than a week to make it current! This is important when you have to decide to put gas in your car, feed your family, during an post covid/inflation period!!! AGAIN RUN -SLOWLY BANKS ARE GETTING RID OF FEES - READ THE ROOM FIFTH THIRD!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4654beff146b4f8d97bee7911bace329
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{"chroma:document": "Worst experience! It is a very very frustrating experience with 53 Bank. My Loan was sold to 53, I did not choose them. I ACH'd in funds to pay off my Loan. The funds were missing in action for 4days. I spent 4 days on tracing calls and being kicked back-forth among their depts with an avg wait time of 30~45min per transfer. No agents cared, even the supervisor who also sent me away to another dept. They couldn't locate the wired funds to begin with, and are unable to apply the Funds to my Loan. Finally on Day4, one dept can see the funds, but cannot move it to close my Loan. Now I have to file a claim and wait another 4d. I'll never use 53Bank again. Hopefully, they will eventually get my loan closed. I hope a Customer Care team from 53Bank will see this review and escalate for improvement."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fe23f52949db49e59c7b4c807f50584c
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{"chroma:document": "Dishonest and poor customer. Not customer oriented and very bad and insincere. Hold time from Unprepared customer service representative. Supervisors aren't much better. Unfortunately they are unaware that they are in service of satisfying customers. They act like programmed corporate slaves instead of showing empathy and sincere thought with customers. I wouldn't recommend them to anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: afdf947ed5634792b651686464fc402b
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{"chroma:document": "On Aug. 1 2022 purchased a money order from the local branch for 900. I took it to Chase Bank and deposited it into an account. Well before I got home the bank teller teller called me and said the money order was no good. Saw numerous calls from the bank and an email from bank teller. Got to bank. He gave me another money order. Well now the bank wants to charge me for his mistake. No way. The manager at the bank said, \"Yes. It\u2019s the bank teller\u2019s fault.\" Ok. Why charge a customer charge the bank teller the one at fault! Over and over I was told it is the bank teller\u2019s fault because he didn't close one transaction before starting another transaction. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a9ea96aa94b4e228834b1f8823af54c
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{"chroma:document": "They erroneously took several hundreds out of my account, admitted (after an hour of arguing) that it was a mistake, then made up a complete lie that I actually owed them a different amount for a provisional credit from a previous dispute with the same company. When they were unable to give a date that they issued this other credit, they then changed the lie and said basically they felt entitled to take the money out of my account because they assumed I received a duplicate refund- even though the refund they're referring to was for a diff amount and happened prior to the dispute I opened with them. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e1cca4e3cb2e4783bf4327e14d10ab87
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{"chroma:document": "Thinking my experience would be different from the bad reviews. I opened an account online on the 6th, I attempted to log in on the 10th to transfer money and I'm locked out of the account. Called cust customer, on hold for 20 minutes then hung up on. Call back a second time on hold for 41 minutes. I'm finally told I need to bring in further proof because my account was opened online. That's simple enough; but why not communicate that in an email? Why did I have to be transferred to the fraud department and wait almost an hour for that info. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ab8f4da30a8d4345be553d551cfa11a1
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{"chroma:document": "Fifth Third Bank is the worst Banking Institution I have ever dealt with. They lost a $20,000 check I sent them to pay off my loan. After cancelling the check and paying off the loan on-line, they have now lost the title. No one I talk to knows what they are talking about. They are THE WORST BANK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f63bc98d7a354ccd9aba9254dcf5f3b9
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{"chroma:document": "On 7/25/22 I was notified by text of a charge to Spectrum for $477 and change. I immediately called 53 Bank to tell them this was not authorized by me. We ended up in a off-shore call center. The Rep. told us that we needed to call Spectrum to get transaction ID number to stop transaction. 3-way call over an hour. Spectrum informed us that they could not stop it because they did not know what account it went to. Off-shore 53 Rep told me we can't dispute today because it's pending. Call back tomorrow. Called the 26th. Still pending, I did get a Rep. in the US. She did put in a dispute. They are telling 8-9 business days to sort this out. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6fc9bde8e31247b3890be610597304a5
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{"chroma:document": "I started this home buying process with Fifth Third unexpectedly. They called me to to check on my financial goals and I said \u201cto purchase a home eventually\u201d. She offered to link me to their one of mortgage officers, and I told her to call on another day. Well I received a call back in 2 minutes. The only good thing is I was connected to an amazing agent through them. I had an offer accepted over 30 days ago and since my loan has been approved, then back with the processor, the underwriter is complete, then told no they were not done, I\u2019ve received several different estimates, still told to sign, whenever I ask questions, I was told to be patient and stop \u201crushing the process\u201d."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6d7d296329994068ae7d8c8540879ac9
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{"chroma:document": "I am getting a runaround of deflection from your \"customer service\" agent. I am unable to deposit a check via mobile phone. I log in, I take the steps, I click SUBMIT and my transaction is automatically cancelled. A message appears stating that 5/3 needs to check on something and to call your customer service number. The first time, I was told it shows I am at \"high risk\", and to just try again in 24 hours (to get me off the phone). But the agent could not tell me WHY I am a high risk so I could possibly address and fix the issue."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8140f3a3aad8431a968eb156e40e972d
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{"chroma:document": "So June 30 my card ended up blocked and they couldn't explain why. Said too many attempts but I wasn't using my card. Nobody has my card info. It's a new card. Never used online anything. I wake up June the 1st after they unlocked my card to my ssi check gone from my account and all they can tell me is to dispute it. Their customer service is horrible which this also put my account in the negative 6 dollars so now I'm late on my rent and I'm sure come Monday I will have a overdraft charge. This is not fair at all and now I don't know what to do but hope they give my money back that was stolen to me it day it went to something called pay send. When I looked it up it's a international money transfer site. Their security is horrible and I am furious I don't get my money. I'm calling the news and whoever else I have to!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0291ecd3972f4ba988843dd20e5f99a8
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{"chroma:document": "If I could give this bank a 0-star rating, I would. I've had nothing but issues. I've spent 3 hours on hold trying to in touch with their online security department. I still could not get a human person. My insurance company sent a bill to them to pay from my escrow account. After one month, it was still unpaid, and the bank purchased insurance for me to \"protect their interest\". It wasn't until I called in and complained before they did something. I also sent a note to email contacts, but it remains unanswered. All I can hope is my loan is transferred."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eccdaae0d21b4ed1833b160c082bba2f
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{"chroma:document": "Major problems with basic areas of customer service. Poorly handled my escrow, insurance notification from HOA, unauthorized charges through autopay, corporate office inept at processing basic functions and services to the account. Very unhelpful and shady practices with charging customers for insurance that is the legal responsibility of the HOA. This after sending them 2 different declarations of insurance, from both the HOA and StateFarm of the insurance, to the FA number they provided. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 540917605b1e46df8644a1faf3b97bcb
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{"chroma:document": "A couple of months after purchasing a new home, we received a letter that Fifth Third took over our mortgage. Since then, it has been pulling teeth to get anything from them, from updating our contact information, to paying our escrow. There is no online account portal and each contact for them is a different email domain, which they never respond to. An agent told me in August that our supplemental/reassessment would be worked into our escrow and to just give it time. When I called back in November after receiving a delinquency notice, they said to send in the bills to email and it would be handled. It wasn't. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b18cbc35195e48a8acdc1085b8f94560
encoding: FLOAT32
metadata:
{"chroma:document": "I've had mortgage with the bank for several years and just closed it couple of weeks ago. Had to call them up to find the homeowner's policy number. The first time the agent on the line was very sarcastic and rude, saying she doesn't know anything and transferred me to the insurance department without giving me the policy number. I had to stay on the line for 25 minutes and nobody ever answered. The second time the agent was as rude, she finally gave me the policy number but before that she asked me one million unnecessary questions about my current email, address, work phone, mobile phone a bunch of two step verifications on the account that had been already closed! Which is ok, fine it's for security reasons. And after giving me the policy number she basically hung up. Worst customer service ever. I would never use their services ever again and would discourage anybody to ever use them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f3639e61022458da24818430113bcdf
encoding: FLOAT32
metadata:
{"chroma:document": "I will keep my review brief. Virtually all of the 1-2-3 star reviews on this site cover experiences I have had. Up front I will tell anyone who has had a bad experience to file a complaint with the Consumer Financial Protection Bureau, the consumer protection office of your state Attorney General, your congressman/Senator's office if they support consumers. This Bank has no respect for its customers. They care about those other reporting avenues and trends show a pattern of damaging conduct to consumers whether they are legal or just plain unethical."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb206283b12e4e3ea13275345eb88217
encoding: FLOAT32
metadata:
{"chroma:document": "I have never liked Fifth Third Bank (\"5/3\"), so when my mortgage was sold to them this past February I was not happy. I have now been paying them for 3 months---by the way, I did not get a letter from Fifth Third until the middle of March (6 weeks after they bought my mortgage), so if the prior mortgage company had not called me I would have not known until I missed a payment (I had automatic payments). I cannot get automatic payments with 5/3 because I do not have a 5/3 account. My escrow payment went up this month, which is not unusual, but I had no notice from 5/3. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f59c042c558e4c9bbc4111ca3fc10085
encoding: FLOAT32
metadata:
{"chroma:document": "This banks fees are too expensive. $37 overdraft fee and if you can't afford to bring the account back to zero, that will be another $25 \"overdraft extended\" charge EVERY week in addition to the $11 monthly service charge. Try having covid and being out of work for a while and deal with unsympathetic reps who tell you \"there is nothing they can do\". They reversed two of those charges, but would not budge to do anything else to help me in my situation. Including rude customer service reps who threaten to send your information to collections."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff1ae7170c4c4272a428128247c647bb
encoding: FLOAT32
metadata:
{"chroma:document": "Customer service whether in the branch or on the phone through the 800 number is just horrible. They place holds on checks after you\u2019ve been banking with them for four years and never placed holds on them before. With no excuse as to why other than they did it. No help whatsoever other than, \"If you end up with NSF fees we will see if we can reverse that.\" I\u2019ve never had such issues with banks not wanting to help clients especially when they\u2019re placing money in accounts. I will never bank with them. I will never suggest them and I will be pulling all of my money from every account I have."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 560af58b413b44ee80e8f8608e59a1b3
encoding: FLOAT32
metadata:
{"chroma:document": "Had auto loan with them for a couple years. Paid in full and never late. Had to write the Minnesota Attorney General to get a pay off letter from them. The letter was poorly written and only referenced the account, not the car. Calling them doesn't work. They tell you they will do it and then don't. Many calls were endless waits on line followed by a message that says \"we are closed call back tomorrow\". You can do better than this lender, even if you pay a higher interest rate."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 65880dd72f554c9fae4681c57e2b1637
encoding: FLOAT32
metadata:
{"chroma:document": "The mobile app for my small business account hasn't worked for over three months. I have spent over 20 hours on the phone with agents and supervisors. The last \"Tech\" guy said that they cannot figure out why the app isn't working for small businesses. Maybe 3/5 is a better estimate of how well they work for their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b77a04741a61461aa0959008b33bdf53
encoding: FLOAT32
metadata:
{"chroma:document": "My mortgage was sold to Fifth Third Bank. Since it has been sold, I have suffered issues with my payment not being applied to my loan every time. I get calls monthly about the payments only to be told \"oh yes, I see it here\" and some other spiel about getting someone to fix it. This month, I got the call as expected, given the same line. Then a week later was told that my payment was returned to me. I told the CSR that was funny because I don't have the money in my bank account nor did I receive a refund check. Then while I was waiting for the CSR to 'investigate', because they don't have access to the notes from the last call I received, the person hung up on me. If I could re-fi my mortgage again, I would. This is bank is so technologically inferior between their website and customer systems, I just want to cry. I even tried to set up Auto Draft, what a joke. If you don't have a Fifth Third account you have to FAX in a paper form and pray."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ecaa8bee941b49fdb4f70ba2fb520ccd
encoding: FLOAT32
metadata:
{"chroma:document": "My mortgage was sold to Fifth Third Bank, I did not choose this bank. I try to pay extra on escrow and mortgage and there isn't a way to do this on the website. You have to call every time to pay extra. When I called the customer service representative said my account would go through an annual escrow review but he didn't know when. Kept insisting on me not paying extra on my escrow. My taxes went up and I KNOW escrow will be more than what they are requiring me pay, therefore I am paying extra. After I gave the customer service rep all of my payment information which included my checking account he asked if he could put me on hold and hung up on me. This is only my 2nd payment with this company. I truly hope the situation gets better."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0fe339f4c36e4933a2b12225ceb85aee
encoding: FLOAT32
metadata:
{"chroma:document": "I started out with great expectations after receiving great customer service at the branch I used to open my account. My first bad experience was not receiving my debit card for almost 2 months. The next was not being able to withdrawal money with my license because the system was down either citywide or nationally. I was supposed to pick my car up from the shop that day but instead I got to sleep outside because I could not withdraw any of the 2,000 or more in my account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 83cca41186ca43aeabb04c94e9e173bd
encoding: FLOAT32
metadata:
{"chroma:document": "I have my mortgage thru 53. I paid early one month and the new due date reflected it. Auto-pay still deducted and over-drafted my account. Spoke with 3 people online for over an hour, transferred twice and got nowhere. Called in, took 15 minutes hold to speak to a real person. Real person promised me the auto-payment would be refunded, as well as the overdraft fee. Ok, logged in next day, no refund, new overdraft fee. Called in again, was given a case # and told that overdraft would be refunded."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3efd60dec69b4039a6120629a59e2c6f
encoding: FLOAT32
metadata:
{"chroma:document": "I had a car loan thru 5/3. I traded the car in the 1st week of the month. They took a payment out on the 26th of that same month. Reaching them is an arduous task on its own. The website is useless. Upon finding the correct number to call, which was not as simple as it may seem, then navigating their computer call mess, I reached an actual human, who when I asked about the payment, told me I needed to call the dealership of my new car, as the bank only processed their payment as of the 26th, so the payment taken out on the 25th was rightfully taken out. I then had a supervisor tell me the same thing, but once I became infuriated, she made the comment about having an overpayment...this was what I called about from the start, so being told I need to contact the dealership was a misdirection tactic to get me off the phone. I will NEVER deal with this bank again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f9afb03559647f89b57e83620ec3afd
encoding: FLOAT32
metadata:
{"chroma:document": "They are the worst bank. I don't know why I've stayed with them, I should have left a long time ago. I've had many issues with them over the years. Their customer service is the worst - long wait times and they really don't care about your problem. They just want to get you off the phone. Recently my husband and my cards were compromised. I called to get a new card last week and they have no record that I called to request a new card. 8 business days before they'll review your claim when someone spent over $300 of our money - thieves!! You'd think 5/3 would be sympathetic - they aren't. ZERO stars. Stay away!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 39a6576e64dc4fa2894698c1cc190f85
encoding: FLOAT32
metadata:
{"chroma:document": "Their automated service is awful. It says type in your number. I begin to type it in then it says transferring your call. Then they have my old phone number on file that I can't use or have access to. They want me to call them off of that phone number. I've told them a hundred times I can't use it. I switched numbers. They want me to go to a bank to get my online banking set up because of this issue, but the nearest bank is over an hour away and I don't have time for that. This bank is aggravating."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c09eb884940740af9e2152c64d4c4004
encoding: FLOAT32
metadata:
{"chroma:document": "Fifth Third Bank provides the worst customer service ever. Website? Impossible to navigate. Customer service? Asks redundant questions from overseas employees. Get switched over to 30 different departments. Truly stay away from their products. They just suck."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 804a30d019cd43a184e799c745151d0b
encoding: FLOAT32
metadata:
{"chroma:document": "Now my experience with my local branch was 5/5 stars. I want everyone to know that. The teams there locally were incredible and did everything they could. My local branch was the Mooresville, NC location. Sadly on the back end with customer service, I can't say the same. They had a promotion that if you direct deposit $500 in 60 days, you'd get $300 for free. I was very excited about this. I had issues with the start of my job and their pay cycle and sadly my second check hit just 3 days after the 60th. Making it 63 days. I called to ask if they could go as far as maybe doing a one-time thing and making it overridden. They told me no. When I told them I would close my account out over this, cause that's not going above and beyond they were like \"kay, have a nice day hun, bye\" in a very \"ya ya, we've heard that before\", attitude."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f52dff1a5784dd283d883cd0f1efe8e
encoding: FLOAT32
metadata:
{"chroma:document": "I had an issue with my checking account that I could have resolved saving me stress, anxiety, and overdraft fees. Since many were unclear and I received different answers from EVERY representative I spoke to (even a branch manager). I ended up with a negative balance and overdraft fees I plan to dispute (wasting more of my time) on top of the long hold times (in an excess of 30 minutes) for telephone bankers. Not to mention they locked me out of my account online and canceled my debit card without any notification whatsoever. This bank is very unprofessional."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2ec205f034aa4ba4b198dd7175ec965f
encoding: FLOAT32
metadata:
{"chroma:document": "Worst bank ever! We went for a home equity line of credit and own two homes outright with no mortgage. We have guaranteed income deposited from pension every month. We were doing home renovations and needed the line of credit. In early September they pulled our credit which was great! We had to put the Hurricane windows and doors on our credit cards because they took so long in closing. It took them over 140 days due to them. So needless to say say they had to run our credit reports again because they took so long which of course went down since we had to put the windows on credit waiting for so long for this loan only to find out 4 months later it was being denied. Stay away from this bank!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5f79297d6f614b248265015ffd776820
encoding: FLOAT32
metadata:
{"chroma:document": "Fifth Third bank is awful to work with. In order to set up mortgage auto-pay with a non-Fifth-Third bank, you have to mail them a paper form. Once auto-pay is activated there is no notification. I have also had issues getting my bank set up as a payee. Customer service is no help. They just want to get me off the phone. In order to fix my payee I was told I have to go to a branch in-person to get it fixed. If you have a choice, go elsewhere. Fifth Third couldn't care less about making banking easy for you. Instead of making \"your day a fifth third better\", they do three-fifths of the work, so you get five thirds the inconvenience."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 01aa4c56244843879ec6eb61357c6d3e
encoding: FLOAT32
metadata:
{"chroma:document": "The fees for my account were excessive. I called to close the account and was told I had to come into the branch to close it. Note- I am 80 years old and we are in the midst of a covid epidemic. Went in to close the account and was told it was closed. A month later I was again billed and was told I had missed the close date by 1 day. I was told I had to come back in to close the account. What a scam! Stay away from this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 999b6d3c971444998d482267fd860f79
encoding: FLOAT32
metadata:
{"chroma:document": "I was convinced to take out a small business association loan for my real estate company during COVID. I was only eligible for $4,700. The man taking the application told me that everything would be forgiven and I would not owe anything at the end. Struggling with my other job, I took it the loan out. I tried to send in the proper paperwork. No one knew what I needed to send in, no one could answer any questions, and the final call I had was with the sales rep that took the application that actually laughed in my face. They were are still all are clueless."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e9744574bfed4f769e2e5332cadfd78b
encoding: FLOAT32
metadata:
{"chroma:document": "I requested a call back from the mortgage department (bot noted a 9-18min wait time) when the next representative becomes available. The rep that called back, stated that she is not in the mortgage department, and transferred me over for a 49 minute hold!!! Not sure about you folks, but my time is valuable. When I noted this to the rep that finally took my call, she lacked empathy hence my rave review.. Not the kind of people I want to do business with. The entire point of a call back is to avoid this rigmarole. Please get your process together. Everything is automated and we are still being channeled inappropriately. Happy Customers will remain loyal and lasting, otherwise we exit!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3bf34899e34b40baa3ef39410945cc4d
encoding: FLOAT32
metadata:
{"chroma:document": "Well calling them could take 2 to 3 hrs literally. I was on hold once for over an hour then hung up on. They talk to you like you're bothering them. No, \"Hello. How are you.\" No, \"Thank you.\" They take forever to process payments that I send. Don't wanna hear it's the pandemic because other banks are not like that. I refinanced in my credit union which was always quick, polite and professional."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cee3faa6e1a342d6bd61693fedd8b09e
encoding: FLOAT32
metadata:
{"chroma:document": "The worst customer service and the highest charge service fees. Another words- legal racket. Very soon probably this bank will go out of business. Stay far away from Fifth Third Bank. Lots of hidden fees!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b49f467b9784e13a4be5ee4bbce2b83
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is awful. My first red flag was that when I went to pull out money for my wedding on a Saturday, they capped the amount at $1000. I asked if I could talk to someone who could override this amount as I needed the money to pay off the venue and I was told that there was nothing that anyone could do but that they could write a cashier\u2019s check for the amount I wanted (7K) and charge me for the privilege. It wasn\u2019t until I got a little loud and frustrated that this option was even presented to me, but I paid for a check from my own account so that I could get the venue settled."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0906069aaaca49369ae7aa3445ce16d5
encoding: FLOAT32
metadata:
{"chroma:document": "Worst bank I have dealt with over 60 years. If you respond to an online bonus offer for opening an account and establishing a direct deposit, they may find a excuse not to pay it, as happened to me. After clawing through many layers of their bloated bureaucracy, I was told that there was no \u201cdigital\u201d evidence of me responding to the offer properly. This is utter nonsense and I will never do business with them again. Beware."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ffea568d384e4fe98bcbdd85f15b4ef7
encoding: FLOAT32
metadata:
{"chroma:document": "I'm an insurance agent who has a client with a auto loan with Fifth Third Bank, called the customer support center to verify what lienholder address they would need listed on our policy. After 30+ minutes on hold, the representative told me she was not trained properly to answer this question! Wow, this is elementary knowledge at best. VERY SAD."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aa8b45ceaf954babb5e00e482cc938cf
encoding: FLOAT32
metadata:
{"chroma:document": "They have an outdated process and technology for online banking. You STILL have to fill a paper form and mail to be able to do auto mortgage payment. Nobody has revised the letters they send. They put a number and when you call it asks for ATM pin... I am a mortgage customer and not a banking customer. Feels like working with a 3rd world bank with unnecessary processes and archaic technology."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6fb6d1b799e442689bfca9ba75a783ec
encoding: FLOAT32
metadata:
{"chroma:document": "This is by far one of the worse banks I have ever dealt with period. Getting help is non-existent and expect a long wait time. To give you one example: one time I called one of the departments at around 8 pm that was supposed to be open until 9 pm. After holding for about 17 minutes a recording came through to announce that the office is now closed!!! I had a fraudulent charge that I could never get resolved after going to a local branch and calling 2 different departments. Their phone app works whenever it decides to work and does not allow you to save the password. So fed up with them I ended up closing all my accounts and told people I know to go elsewhere!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a0e137b14dc4482e8f8da16039bc45e9
encoding: FLOAT32
metadata:
{"chroma:document": "This is literally the most garbage bank I have ever experienced. I'm a new travel nurse that's on contract in Oregon. On Thursday they decided they didn't like a transaction so they put a fraud hold on my card. Fine. I called and they assured me it was lifted. I try to purchase dinner and everything is blocked. I try to call again and it's outside of operating hours so night 1 of both logging into my account and having an operable debit card being blocked."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53fd7e7f594d4dc3ac8d4b2bc313db42
encoding: FLOAT32
metadata:
{"chroma:document": "They are clueless on how to evaluate risk to determine what customers are a liability and what customers are an asset. Their rates on every tier are out of touch with the rest of the banking system in the US. Bottom line, please use any other major Bank SUNTRUST, CHASE, BOA, Etc... You will be 1000 times happier than you did because this place is managed by a bunch of rookies that try to prey on undereducated consumers that really do not know much about lending, APR,  Etc... THE WORST BANK IN NORTH AMERICA AWARD GOES TO FIFTH 3RD!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ccaf96e6db474985a831530f194edf0b
encoding: FLOAT32
metadata:
{"chroma:document": "I just opened a new checking and savings account 10 days ago. Well I really need a debit card for the weekend. So I was going to see if they offer a temporary card in the bank like Wells Fargo does. I've called 10 times and nobody will answer at my local branch. So I decided to call a different branch and nobody is answering. I'm not sure if I want to bank with anyone I can't reach via phone since I will not be running to the bank to get a question answered. This is frustrating. If y'all are having trouble with labor shortage UP the pay and get some people in there to help. All I wanted was a temp card for business this weekend. I might switch banks on Monday."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: affd4d9ec4974a2597bf8f416d93d989
encoding: FLOAT32
metadata:
{"chroma:document": "I am a senior and not technically smart, so I\u2019m going to the bank and have the banker help me with my bill pay. I win in a stop to be OK like I have done in the past but for some reason the bills kept getting paid. I am a disabled senior on a fixed income and it was a mistake that continue for some reason. The banker lied and told me he would file dispute and my money would be refunded on September 15. It wasn\u2019t. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f90251e14cb04b4ebeb56c93696a9aaf
encoding: FLOAT32
metadata:
{"chroma:document": "So many issues with Fifth Third, namely the website. I had an installment loan with 5/3, wish it was with ANY other bank. 1. I submitted a payment online; the next day the payment showed neither scheduled nor posted. 3. Thinking the above was due to my error, I submitted the payment again. Three days later, I was shocked to find my checking account (with another/better bank) in negative balance, with nsf fee, due to the payment being processed twice. 4. I visited the local 5/3 branch to be told, in effect, they couldn't help. I would have to call customer service (monster wait). I was also told to go to my checking account bank and have the 2nd debit reversed, which they did."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fadba2573afe4e5198baabc1a415e518
encoding: FLOAT32
metadata:
{"chroma:document": "I was trying to add an non-Fifth Third account so that I would transfer money back and forth from a newly opened bank account because I relocated. They did not have Fifth Third banks. My transaction was denied. I talked in chat with an online representative. They could not help me. The rep told me to try deleting account and trying adding again (Spencer). That did not do it. It just locked my account because of too many attempts. Then he said called the customer service number. I called the customer service number. The representative (Sara) did not understand what I was talking about. I explained like three times. She said she could not see anything else other than my accounts already there. I explained that what I wanted to do was add a non-fifth third account, which I did, and was denied. She still did not know what I was talking about."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0f260ab9fdd4495890a9258d299e9d95
encoding: FLOAT32
metadata:
{"chroma:document": "If I can give a negative rating I would do it. My house got on fire and the insurance paid out the check. Unfortunately my mortgage is with these clowns. They took over a week to send me the instructions how to get the check endorsed. Based on their instruction, I sent the check and the insurance papers and now it's over a month later I still don't have the check back. This is pathetic."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5f3944439e664149951c4e7a2dc5de63
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{"chroma:document": "They closed my debit card on a Sunday morning. They said that I made over ten attempts with the wrong cvv number. I've only had that particular account for three weeks and have NOT made any incorrect attempts. Be sure of this I'm stuck home on a Sunday without fresh healthy foods to feed my special needs child who just got out of the hospital and cannot be left alone nor be taken along to the grocery. Also, even if he could, I cannot get cash from the atm since they mistakenly shut of my card. I'm also going to miss a doctor appointment for myself tomorrow morning because I must pay three hundred dollars at time of service which is before the branch opens so I will also be without prescriptions that I desperately need. I'd also already made arrangements for my child to have medical supervision at our house while I'm at my appointment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8598b9bf843343029c1f5d9c785facbd
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{"chroma:document": "I didn't originate my mortgage with these jokers. I got a great mortgage through another lender, who then sold my mortgage to 5th 3rd. For 3 weeks I've been trying to get online billpay access setup on their worthless website. I can't register for online billpay. I get the following error: \"For assistance, please contact customer service at 866-606-2871\" But, when I call it at 7:00PM EST, it seems they DON'T have 24hr customer service! In fact, they don't even have 12 hour customer service. The automated voice menu system says, \"logon to our website.\" DUH! Idiots, I can't register because you suck! Your website sucks. Your customer service sucks! I would NEVER EVER choose to bank with these idiots. In fact, I wouldn't ask them to borrow a pen if I needed one... Worst bank on earth."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3a5fedd542b6461a83eb88e7eb5a06b6
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{"chroma:document": "I got a car in August 2021 with them as the loan bank. They charge for everyday even if you hadn't made any payments my first payment is next month October and it is already $150+ more than the original loan. Don't use them for auto loans because you will end up paying a lot more in the end."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: acdd71587a4849599cd4a6318c58ad76
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{"chroma:document": "Somehow my mortgage payment got taken out twice on the same day. Not a big deal, I contacted them and asked them to reverse one of the payments and put the funds back in my account. They said it would take 3-5 business days. Fine. 1 week later, I haven't received my funds so I call them back. They tell me that the payment was reversed, but the funds weren't returned. This irritated me, because I needed the money back in my account. They said it would take 3-5 more business days. That was on Aug. 26. Today, Sept. 1, I still haven't seen the money in my account, so I call them back. They tell me that a check was cut and mailed to me on the 30th of August. I told them I didn't request that a check be cut, that they were just to put the money back in my account. Too bad, so sad, sorry for the \"inconvenience\". That's all, nothing else. Not gonna do anything for you even though we screwed up bigtime. Would NEVER recommend this company to anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6d3de11d4494424893a00bba9c0d860f
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{"chroma:document": "They now have foreigner people that you can't understand answering phones, having access to your information and how scary that is???? Terrible people that don't understand English and know nothing. They never have an answer! Put you on hold for hours! To give you an answer!!! I'm getting out of this ** bank!!!! Idiotssss."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: be4dc29bb03649faa30a55ce458a3a5d
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{"chroma:document": "I have been a Fifth Third Bank customer for decades. Never had any problems. On Friday 7/17/21 I was on Whirlpool's Facebook page trying to resolve an ongoing appliance issue when I received a phone call from Whirlpool 'customer service people' offering exchange or refund. I was surprised an 'American made' company didn't have an American help desk. They had most of my information; I only realized they weren't legit when they said the check was on its way but didn't make arrangements to pick up the machine."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 541a4a68504d42c6857c69bd7133c7be
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible company. Been with them over ten years and I didn't use my card for six months so they just closed my account. No warning - not even notification that they closed it. Never been a day late paying them and they will not reinstate my account. With Covid situation last year was trying not to use my cards. Every card I have is minimum 12 months inactivity before they will close it. What a terrible way to treat customer of over ten years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 614319c2f6da41ed8a89e23b6500ff02
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{"chroma:document": "Called their recorded message center to get the payoff amount & then spoke to a live CSR that said I must go to their web site to enter a payoff using any method I choose (credit card, bank transfer, etc). Logged in & could not enter an amount because no payment was due. Started a chat with an online CSR. He said the phone CSR was wrong about making a payoff. He said I needed to mail, wire transfer, or go to a branch. I ask how much interest I should add if I mailed a payoff using a check? He didn't reply. I told him that made no sense since I could make a payment by phone if I were behind on making a payment. The only difference is I want to pay off the balance not a monthly payment. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b862087208f54832b0cd2cb2dacaa2a6
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{"chroma:document": "My account was closed with Fifth Third bank on 6/9/2021 for an incident that was a misunderstanding. I tried to talked to customer service about this. On 6/8/2021, a friend wrote me a check to help me bring my account to the positive. He accidentally wrote me a check from a closed account. Innocent mistake since he has more than one account with the bank he does business with. Fifth Third immediately closed my account. When I called and spoke to customer service, I was treated with contempt and hostility. They threatened me by saying I will never be able to open another bank account elsewhere and they were going to report me to the Chex System. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2b9d745f976a406b824f538198263296
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{"chroma:document": "We had recently fallen behind on bills, but we were able to catch up and being the balance that we owed back to zero. They took their money, we are completely current with our loan and they repossessed my car this morning. I am being told there is nothing I can do, even though they show we are current with our payments and we have a confirmation number showing the payment was made."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b01bcf5f5d54ccdbccb2d7abfefaf39
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{"chroma:document": "I deposited a cheque and was expecting my money 2 to 3days but this useless bank turned it to 12days before I could get my money. I needed money to buy my prescription and I couldn't buy my prescription because the bank was holding my own money. A friend of mine that we got this cheque together at work cashed her cheque next day from different bank. Fifth Third is a scam."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 88430494b65d4077bcccbef3a05b447e
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{"chroma:document": "I have been fighting identity theft since 2017 after my license and social security card were stolen from my car after an accident, along with a couple other documents. Someone opened an credit card account at Fifth Third IN MY NAME. Obviously, without my authorization. On May 21, 2021, I sent them a letter after reviewing my credit report and seeing the account. It was only active for a couple months."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4bbfad76039645ccbc8be5814670d5df
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{"chroma:document": "I cannot stress enough. DO NOT BANK HERE.. We will never ever use them again for anything other than direct deposit. I cut a check on a Friday night for escrow on a home and it's being sent from my online account 3.5 business days later arriving a full week and 2.days after it was cut losing a home the payment was meant for. I called the customer service line that was closed at 8am then online through the 5/3 app in which the agent could care less nor escalate after stating I would lose this home for myself, my wife and 2 special needs children."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8051dcb26d7d455e87cb5336852197d7
encoding: FLOAT32
metadata:
{"chroma:document": "They are always courteous and helpful either in person or when I call with a question. Someone typically greets me upon entering the bank and the wait is never too long when completing a transaction."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2b90ce5040644d52a3c9f247d1b3722b
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{"chroma:document": "Searching for a new bank after 20+ years of disappointment: My account is set up so that no charges can come through if the funds are not available. Yet the slow individuals that work for this company like Hope (supervisor) refused to refund me my overdraft fee but returned the amount that should have never been drafted from my account. Not to mention this happens tooooo often for comfort. My identity has been stolen several times while banking with 5/3. They also were reported for charging ** more for housing loans... need I say more?! I wouldn't recommend them to anyone ever. Very poor customer service and they'll block your card for no reason. Smh never ever ever ever ever ever again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 854f6c5ca98d41c3b6bb841c551d8ad8
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{"chroma:document": "After hiring an attorney to set up a trust fund for my parents who were elderly and who needed to go into an assisted living program, we worked with a personal banker at 5/3 Bank who assured us that the checking accounts were being set up properly, naming my brother and myself as trustees so there would be no issues upon their death. 6 years later, both parents have now deceased, but 5/3 now refuses to allow us to remove the funds, stating that they \u201ccan\u2019t find\u201d the signature cards proving that it was supposed to be through the Trust, they have no documentation stating that, and the personal bank who set up everything incorrectly is no longer employed there. So now we have to pay attorney and court fees and go through probate court to settle the matter because they will not admit their costly mistake."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: efc6cffb3ea24023a7a0f37b64c4d65d
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{"chroma:document": "Horrible customer service. Very rude and nasty. Their names are Hope and Kandise. They told me they were supervisors? I will refinance and find a new company ASAP. Why would anyone hire people so rude. Also I was hung up on. This company is not worth your time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6d37b0a92476443a8cf76a9b4d4feb42
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{"chroma:document": "Avoid this bank and do not fall prey to their bogus promotions. They will find a way to disqualify you after you've deposited money into your account and met all of the terms and conditions, and then ignore your calls and emails. In my case, a representative at my local branch persuaded me into depositing $15K for a $300 bonus. I never received the bonus however even though I maintained a balanced of $15K for over 16 months, and only 90 days was required. A single unauthorized debit was made a third-party that lowered the balance by just $55 for a few hours, but was reversed on the same day. Fifth Third however credited that back the next day and has been using that as the sole excuse to not honor their promotion."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c599583388c4eacab15055908834d71
encoding: FLOAT32
metadata:
{"chroma:document": "Refused to work with me on a loan modification or anything after my husband died. I could make the payments fine but not repairs and upkeep as I had no help and had to pay for everything. Because of their refusal to work with me and subsequently being upside down because of needed repairs, I had to do a short sale which required me to not make two payments before they would consider. This ruined my credit and every aspect of my life when I was already suffering. This is a cruel, greedy and heartless institution. Stay away."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f6298c502ca4899a580c7d3533149e4
encoding: FLOAT32
metadata:
{"chroma:document": "My experience is that they let unauthorized purchase on my account and kept charging me with late fees and interest. They ruined my credit. Until the company who had put the charge paid them much more than my credit limit. They took all the late fees and interests and still didn't correct my credit report and based on that report that they had ruined themselves decreased my credit limit. Of course I contact them zillion times but they had created some false documents. Now they put an agreement on the account that if I don't agree don't let me to get my account. What is the purpose of asking me if the consequence is the same and I have no choice but agree to their terms and conditions. These big companies have become tyrants of our time. No justice."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f876df7044040cbbe0b608052333aca
encoding: FLOAT32
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{"chroma:document": "In the year 2021 it is unacceptable for corporate financial institutions to not provide online banking. It shows total apathy and lack of transparency for customers. The only reason I can think of to not provide online banking is to try and rack up late fees or other fines. Our mortgage was just purchased by this institution and I have spent wasted hours trying to set up payments. They require snail mail and faxes to make payments, unless you happen to live in Ohio or Maryland and can open an account. The customer service reps are polite but completely useless. Utter incompetence, that we are now forced to work with for the foreseeable future."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c5fcf3092a89484e83621d24a17852bf
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{"chroma:document": "I want to praise Michael ** in the Clermont, Florida, office. I needed to close two checking accounts, a savings account, and a money market account, as I moved to a location where there are no Fifth Third branches. I have been with them for years. Michael handled everything quickly and professionally, and I was very please to leave with a cashier's check in a very short time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: de07732e232b4e0c878d246815cad966
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{"chroma:document": "Car dealership set me up with this bank without being aware who they are. A year in, I paid big chunk of additional charges because of bank processes complicate clients to post a simple payment. Postal service erratic business of operation due to 2020 pandemic year made it worst to receive notices and letters from bank. This bank care less and will charge hefty fees! Tried to post payment over the phone. Fee applies! Tried setup their online account. Complicated process to setup! Tried set up auto-draft. Hand signature by mail is required! No digital signature. Late fee 75$! Finally it took them 3 months to receive the letter to process. That's after I called in. 3 months of late fees! I really lost patience with them. I'm refinancing my loan to elsewhere. I'm pretty sure others are facing same scenario as I am. I'd hope my experience helps."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5287a9d32df34e28b4410f868d45b8bf
encoding: FLOAT32
metadata:
{"chroma:document": "In the last few year with Covid I have had the worst customer service. This bank seems they constantly want to charge me a fee for something. Their customer service sounds depressed and just restates their policies. They are always right."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e6ebbb85b2a4320940e4180bb74bd5e
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{"chroma:document": "I made a online purchase for $217. The money was taken out of my account. I canceled the order the next day. I never received a refund. Fifth third erased my purchase history activity. They told me that I didn\u2019t make a purchase for that amount. The merchant said they sent the money back but I never received it. Fifth third stole my money. Also made a online purchase for $250.. The money was taken out of my account that same day, then 4 days later that same amount for that purchase was taken. I was charged twice. Fifth third said the first initial purchase for $250 never came out. When I have proof that it did. They also erased my transaction history and changed my whole history. I have proof because I always take pictures of my history after I make a transaction. They are stealing people money. Beware."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0abef47cc81b444f95043f547d988a58
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{"chroma:document": "I'm disappointed in Fifth Third Bank's customer support. If it wasn't too much hassle, I would have changed my bank. They are not as courteous as a banking rep should be, don't listen very well to your point of view even when there's no money in dispute. I had requested the rep if she could open a tech support ticket for me as I was having difficulty in entering a non-Fifth Third bank name/account in order to transfer some funds. Her emphatic answer was a 'No'. It was surprising as a different rep of the bank's chat conversation had suggested that I open a tech support ticket to resolve the same issue. In short, her demeanor to my request was awful. I won't recommend this bank to new customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dca289cb4801424fbaf1c230bfc13533
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metadata:
{"chroma:document": "I don\u2019t usually write reviews. However when a bank can\u2019t find a deposit of about $1700 that went into my account we have a problem. When I contacted them with this issue they basically said there was nothing they could do. I provided them with batch numbers from the company, and they couldn\u2019t seem to find it. They did not even offer to look into the situation at all. I can\u2019t trust a bank that doesn\u2019t care about my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: abeabb3b9d5b48959b66d9ef888baf5c
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{"chroma:document": "I am RIPPED OFF by 53rd Fifth Third Bank! I suggest you guys all run and shiznit this company!! MY extra downpayment didn't go towards the principal on the auto loan. INSTEAD they PUT INTEREST RATES FIRST and themselves BEFORE you! They also charge minorities extremely high interest rates! RACISTS & DISCRIMINATION! Google lawsuits on 53rd FIFTH Third Bank and you will see! They make their phone calls all garbage so you have higher chance to drop off of call then to complain to them! States & federal needs to STOP their SELFISH greed for the 1%!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "My car was in an accident and the insurance company paid them in November but they accepted the check from the insurance company in January.. I called the bank and a manager there told me not to worry. I'll get all the money back since November but I looked the next week they accepted the check and I still had to pay them extra out of my pocket because of interest that was racked up.. THEY ARE THIEVES.. DO NOT TRUST THEM."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e9953bf3af9c44c2a1ef4bcf8b41cfde
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metadata:
{"chroma:document": "I did my banking at Fifth Third for many years but in the last few years their service has grown unbearably awful. Just a few of the things they did to me and my accounts:"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5de61e320e6742abb1841ad99d6f151f
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{"chroma:document": "I paid off my auto loan in November for the full amount as shown on their website prior to the due date. I find out at the end of January I still owe $82.28. I ask why and all they say is I didn't pay off the full amount. I'm not going to argue but I told them I paid the amount shown in the balance on their website. I'm about to pay the $82.28 shown as the current balance and they say the payoff is $83.16. I tell them their business practices are deceptive and they are taking advantage of people. No response. I will advise the Auto dealer who recommended this bank of their deceptive practices to get more money from customers and never use or recommend this bank in the future."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 40b1d14c759646af813da89b1d1d735a
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{"chroma:document": "Horrible service and banking. Kendra at the Waterville branch should be fired. She could do nothing for my locked accounts and could not provide me any escalation contacts. She talked over me and was very rude. Kandra has no idea what customer service is and must be removed or re-trained to continue to operate in a positive manner for Fifth Third. I called the Bowling Green Branch and was treated as a valued customer and assisted by the Manager there even though I have never done business at this branch. Kendra / Waterville branch - FIRE. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 06461b0bf3e24258a9c8db404d512d70
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{"chroma:document": "As of October 2020, Fifth Third Bank he's holding me responsible for $2,763 fraudulently charge to my MasterCard with them. My fight with them is still ongoing. I have had an account with them for over 20 years and they know my banking habits. I don't understand why they will not help me but I am not letting this go."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db8d0d8d5a9e416eafcb6c1ca9c41cb9
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{"chroma:document": "At first, I didn't get it. During the Covid lockdown I somehow managed to lose my driver's license. Earliest appointment I could get at SOS was Feb 10, 2021. I made this appointment sometime in August 2020. I had no ID and still needed to cash my check from work. I deposited my check through the mobile app. Immediately 100 dollars became available. The next morning my account was in the negative for the entire deposit amount. After speaking with customer service I was lied to multiple times about why my check was placed on a reg cc hold. I was told by bank managers that it would eventually stop. 10 checks later it hasn't stopped. Every week a 9 day hold. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "As long as you pay your mortgage each month without a hiccup, no problems. Should your property be deemed to be in a flood zone, hold on to your seat because this company will take you on a wild ride. For starters, they will not place pdfs of the important letters they send you in your Fifth Third online inbox, even if you are paperless. They won't send documents to your email address either. They \"mail\" documents even though I never received them. I did however, receive their mailed flood insurance bill of $2628/year. While I desperately tried to get my own flood insurance (~$600/year) effectively immediately, they refused to email their documents allowing the insurance to be \"effective immediately\". Fifth Third stated they would mail the documents in 3 days... They refused to fax or email the document to my insurance company too. Looks like Fifth Third is trying to make an easy extra 2K off of us so be forewarned."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aafbda18312e43b084a85471410fe5bd
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metadata:
{"chroma:document": "Worst bank I have ever dealt with. First of all their customer service is worse, Second they overcharge a lot for ever closing the accounts. I wanted to transfer my HSA and they are charging $25 for closing account, this is crazy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a5efa1b3ba644908c75080da19faffe
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{"chroma:document": "I applied to refinance my current mortgage with Fifth Third Bank in April. I submitted all required paperwork and was given a close date of August. They cancelled the date, never rescheduled and I couldn\u2019t get anyone to respond. I elevated to a VP level, was asked to resubmit more paperwork bc what they had was so old it was no longer valid. 8 months of back and forth chasing them to get it done. They were completely incapable of providing the service so I cancelled after 8 months of frustration. They refuse to refund my application fee of $395 and I can\u2019t get anyone to return calls. To add insult to injury, I would have been saving thousands in monthly interest but lost out due to their incompetence and lack of any sense of urgency or customer service. This is the worst business experience I have ever had anywhere. If you need banking services, run from Fifth Third Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4132caf29d37481a9750fd35d3184d19
encoding: FLOAT32
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{"chroma:document": "I am a current customer (15 years) with 5/3 and have excellent credit and 6 figures equity in my property. The refi process was easy until they take your application fee, then it went downhill from there. I responded promptly to all request for documentation, but the response time was very slow. When I inquired on the status after 4 months, I was told I was in an underwriting queue and they were 3 months behind. Two months later, they send me my closing disclosure with a closing date, followed up with a phone call that they were denying my application because UW had a question about the title. They couldn't give me a specific reason why, and refused all contact from my title company to rectify or get more clarification on the decision. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 72b4ddbcce454824a57920d4389c75c6
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{"chroma:document": "Throughout this pandemic and being unemployed I have had no choice but to continue banking with them. They have tacked on hundreds in fees and have literally sucked blood from me though I am a stone. Now I deposit the unemployment check I have been waiting for for months and all of a sudden there they put a hold on my account for thousands of dollars. You bet they are still going to charge any overdraft they want while the good is on too. I can not wait to jump off of this bank. I have never been more disgusted with how an institution has treated its customers in my life."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ac016b7009d46eeadced64e19dfda1e
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{"chroma:document": "Absolutely terrible every thing! Scammers! My nightmare started from Day 1 when they purchased my mortgage from previous company. For unknown reason, they couldn't find my insurance coverage for my condo. Their Insurance Department started bombing me with frightening demanding letters to provide this Certificate. I sent to them right the way. Called them to confirm, no, they did not received. I e-mailed them, mail to them and faxed to them every 2 weeks started in May 2020. No, they did not received. When I called and asked them to provide a physical address that I can sent them my docs with Certified delivery, they refused. And now, I received a bill of $1300 for the Insurance they decided to purchase on my behalf and now, I Have to hire a lawyer to deal with scammers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 85d32071070c408a98cdd99b55a399ac
encoding: FLOAT32
metadata:
{"chroma:document": "Fifth Third Bank is the worst bank that I have ever dealt with. I been a customer for about 4 years. The first account I had over a year and I had 4500 stolen from my account fraud never called me. I had to call myself after that. I didn\u2019t trust nobody when a person feels unsafe about other people stealing. You have a right to make and close accounts after fraud told me I could. They wanna close down my account because I\u2019ve been through 12-15 accounts in 4 years. All I\u2019m saying is after all this I don\u2019t trust this bank at all. Now they should that they don\u2019t care. I understand rules but this is wrong. A good bank would understand and work with you but a bank who doesn\u2019t call you when somebody steals 4500 out of your bank account no call no text and have to go through bank accounts it\u2019s the worst I\u2019ve ever seen."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6982f4b1aba24d9982ffe7ca040a29a2
encoding: FLOAT32
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{"chroma:document": "I have had Fifth Third card for over 3 years. Used and paid it perfectly as agreed without exception. This bank will send you notification...\"We're writing to let you know that your Fifth Third Online account has been temporarily suspended due to recent access to your account from an unknown IP address\". When you call them they tell you there is a security investigation into your account and can answer any questions. They tell you to call back and after several weeks of the card not working, access being denied and not questions answered.... Then they tell you the account has not had a balance for the more than 6 months and has been closed and that they do not need to or are required to notify customer of the eminent closure of their account... :O If I want I can apply again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 688f2bab5d6e4304ba6b2fdd543f9f1b
encoding: FLOAT32
metadata:
{"chroma:document": "I paid off the auto loan on 9/16 and was told they would mail the title in 10days. After 45 days the title still had not been mailed and the bank said it had mailed and then later that they lost it. They then told me I would have to file for a lost title and pay for that myself. I did just that and the local DMV said I should have a replacement within 4 weeks. Today I called the DMV to check on the title because I have not received it. 53 had contacted the DMV and requested to have the title sent to them because they still had an open lien although I paid the loan in full and had proof of payoff on 9/16. Per DMV they mailed the title to 53 Bank on 10/29 and 53 bank did not notify me they requested it sent to them or that they received it. I spoke with them around 8 times throughout this process and typically got conflicting information depending on who I spoke with. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9625d77933d546a1b6ebadba2c076fb6
encoding: FLOAT32
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{"chroma:document": "Any people moving from West Coast such as Utah, Arizona and California should think 1000 times before opening a new account because as a hard-working people I was unemployed due to covid and my unemployment direct deposit hits my account and they froze it with a false assumption of fraud 'the unemployment check was on my name', and they said they need proof of my record of employment history in arizona, they want public record: so people be aware that they can hold you hostage, bank somewhere else, never open any free checking with them plus don't deposit huge savings on their account because they can hold your money and file false report to ChexSystems."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d0fbb4ff17f46a194efb828c341cd06
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{"chroma:document": "I am the seller of a home in Martinez, GA where Fifth Third is the lending company. The house was supposed to close on October 15, 2020. They sent out the appraiser two days prior to closing, and since the appraiser found issues with the house, we had to push closing in order to get the repairs completed. The appraiser should have completed the work well more than two days prior to closing to allow me as the seller to get the necessary repairs completed. Since, the closing has been delayed two other times, and is in the process of being extended yet again. Fifth Third has no explanation for why the closing paperwork has not been completed yet, other than \"it will be done today\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e7a26c42365f443abbee53b70dde577e
encoding: FLOAT32
metadata:
{"chroma:document": "My credit card was closed by the bank (without any notification or warning) and they would not re-open the account. I've had this account for 12 years, never missed a payment, and have excellent credit. It was closed apparently for no activity for 6 months (after I paid it off). I found out it was closed via Credit Karma. (It had been more than 30 days since it was closed, but less than 60 days, and still 5th 3rd would not re-open my account; I even went into the branch and talked to a manager. Apparently they would have re-opened if it was within 30 days, but how was I to know?? No notice! And just a little outside that 30-day window). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 890d5bd08faa434aa7c861cd7d8580ab
encoding: FLOAT32
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{"chroma:document": "I have been with 5 3 for several years now. I never had a problem with my checking account and either of my two credit cards with them. They are very helpful over the phone too. Unlike other banks they speak English which I can fully understand. I am thinking they are in the USA and not operating a call center in some other country. I get auto credit line increases on my Trio card which is now up to $14,000 credit line. I never paid a fee or had any adverse action taken by them. I think it's how you maintain your accounts. If you do that poorly then you will have fees. It is really up to the customer on how their experiences will be."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e86041654b494b99987209d6fce9e706
encoding: FLOAT32
metadata:
{"chroma:document": "The customer service is non existent in 4 days 4 reps hung up on me after all giving me different information. They held my check funds for 3 weeks after I deposited it. And for over a week and a half after it cleared the issuers account, then charge me overdraft fees while my check is pending. The whole thing sounds like a scam to me. Do not bank with Fifth Third!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c039d7afd3184083a0a522575e7dc779
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metadata:
{"chroma:document": "I bought a car and this bank (53rd) was the bank the car company went through. I did not nor will I ever get another loan from them. I bought the car about 4 months ago. I recently paid off the loan and paid what the online bank said my payoff was. Paying online through this bank, I decided to look at the account because I wanted to see zeros for what I owed. I was shocked to see I had a balance of 70.41.. Not understanding I paid that also. So I then called the bank and spoke to a loan officer who could not tell me why I owed that but I figured it was added interest. They keep adding interest until they get it. Whatever the lady was really rude and told me the call was being monitored and I wasn\u2019t doing anything wrong except trying to figure out if I was going to owe more after that 70.41. She couldn\u2019t tell me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 276b81ca2ce0446194399d2be50f26b1
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a customer of Fifth Third for the past 34 months, never late or defaulting on a single payment and recently made a payment of 5,000 dollars in July (to reduce my overall balance owed to 3000, with a 6000 available credit balance). I was surprised to have received a letter in September 2020 informing me that my credit had been reduces from 9000 to 3000 even though I pay on time and never defaulted. As a result my credit was impacted due to an increase in utilization."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 582f7eb667b04041bf32638c3fedf03e
encoding: FLOAT32
metadata:
{"chroma:document": "There have been many issues in my experience with the mortgage department. I will only say that frustration is the most polite term I would use. Why would you want to do business with a bank that is so frustrating. Just go elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: add812a8d0454ec99bd5bb5e92102bc0
encoding: FLOAT32
metadata:
{"chroma:document": "The overall protection is similar compared to Identity Guard and at a lower monthly cost. We get updates on email and our phone telling us when our personal data is found online as well changes to our credit score or if someone has accessed our credit through all 3 Credit Score Companies. Our quarterly credit score shows all 3 scores from Transunion, Experian and Equifax. I believe this company is something all prospective customers should look at."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ce2d8ba48fe45afba3624fab900e574
encoding: FLOAT32
metadata:
{"chroma:document": "This card is linked to a checking account. Simply call or go online to transfer any amount from checking to PPcard. Your account is secure and you have available funds to use safely. Have had this setup for 3 yrs with no problems or losses. Highly recommended setup."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: accd5234b9964a1b8ba0a2c3dee158ba
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metadata:
{"chroma:document": "Don't use them. I have been a customer for like 20 years and I am done today. When I first became a customer, it was due to a mortgage for my condo at the time. I had no issues with the service. I had issues with my local bank I was using, so I switched all my banking over to them. Eventually, I refinanced my condo elsewhere as they would not refinance the loan they already had. I retained them for checking and 2 credit cards. They had a promotion when I signed up for the checking account that allowed me to take money out of ATMS from other banks at no cost, they would cover the other bank's fees and not charge me. Well eventually that went away and they started charging me fees on top of the other banks fees, so it was the exact opposite. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 27b2658cd09348d685ee0e8d7b2f716f
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{"chroma:document": "I recently tried to do a home improvement already having a mortgage at 5/3 bank. They didn\u2019t get back to me so I went through Rocket Mortgage and my 5/3 mortgage was paid off. After this happened they took my 5/3 credit card and decreased the limit from 13,300 down to 1200. Therefore harming my credit. They did the same thing to my husband last year before we got married. He paid off his mortgage and they cut his 5/3 card from 10,000 to a 2500 limit. They punish you for paying off your mortgage. It affects your credit! Unbelievable!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7dbfe03ca28d4b87b9d2727706723415
encoding: FLOAT32
metadata:
{"chroma:document": "This company is terrible. They will not notify you if your scheduled mortgage payments are about to end, and will not call to notify you either. If you want to sign up for auto pay you need to mail in a physical form, what year is this 1990? This feels like a shady business practice in an attempt to claim late fees. If you call in their support staff is rude and unapologetic. I would steer clear of this bank at all costs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 108b1e4160ad485f894a76129c233a35
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metadata:
{"chroma:document": "It\u2019s very important to me to be able to pay my mortgage in split payments & extra payments to apply to just principal. I also like the fact that you can state you want the extra $ to be applied to principal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e45969f1ad46471f82dcb904a9cb34db
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{"chroma:document": "Could not be happier to be refinancing and getting away from Fifth Third for my (small) auto loan. Cracked me over the head with a rate near 7% despite perfect credit, but had no choice since it was through my dealership. I never missed payments, and the one time I did (my due date passed while I was getting paperwork finalized with my new company, who managed to cut my rate in half) they continue to call nonstop despite me explaining exactly what's going on to a rep yesterday. These guys are swimming in bad reviews for a reason."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 956271363b794359ae8c2514de197382
encoding: FLOAT32
metadata:
{"chroma:document": "The website isn\u2019t user friendly at all, if you need to make any changes to your auto payment account, you need to call the customer service to make the change and generally wait time on the phone is quite long."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5d4f6cd974b4604bbb9269938900f4b
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{"chroma:document": "On Saturday the 15th I left work early to get to the bank before they close at two, with the construction near by on randall rd I made it there at exactly 2:01 and apologized to the teller and asked if he could please deposit a check for me since it's only a minute past two and was told that they already closed up all the totals for the day, which I completely understood. I was told I could deposit the check through the app on my phone or the ATM so I tried both. Since I only have the basic checking account I was unable to make a deposit EITHER way for some reason. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5652c76a3910462ea5663646a9e15ab6
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{"chroma:document": "08/17/2020 Lately I've been required to prove who I am to the tellers at the Fifth Third Mundelein branch. I provide my I.D. when requested. I request that the teller to put on gloves if they want to handle my I.D. Chuck ** the branch manager told me they don't have to and the teller didn't need to wear gloves. I've been banking there for 20 years. Why I need to be lied to and treated unprofessionally by the tellers (who all know me) is definitely the reflection of the branch manager. I would like the executive officers to review current videos of this branch."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5315b4be285e406abde4574b2a03cce8
encoding: FLOAT32
metadata:
{"chroma:document": "Hi, Run as far away as possible from 53rd bank. They say they are doing banking 5th3rd better but it is 100% worst. I have applied for their credit card in October 2019 because of an ad they sent to my home address for balance transfer for 13months. I will list out the issues below latest to old:"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4cf89b58cab74e1784de670425a3b5e4
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{"chroma:document": "Always friendly, always ready to answer my questions and take care of my needs. Love the service, the building. Online is easy to deal with - even for seniors, female, blond....They are located conveniently, so I can go to their ATM everywhere. But I must say I love to go to my local bank, knowing the staff, my representative, and feel comfortable in that good old building. Glad they kept it up nicely."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fdb386b1b94b43b895ee1ddca9bf729b
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{"chroma:document": "I have banked with Fifth Third for a few years now. My 20 yo son is a recent victim of a fraud scam. Someone reached out to him to \u201cwrap his car\u201d to advertise for them, then told him they would send a check for him to deposit. Since he is 20 and naive, he did not realize it wasn\u2019t a legitimate company contacting him. Fifth Third flagged the fraudulent check and his account, told him there is a 10 day hold on the account and he may not access it, nor use his card. That, I understand. The local branch my son went into gave him a bunk number to contact the fraud department, which continued to go to voicemail and we both left numerous messages with no response. I am secondary on the account and I didn\u2019t want them to take any funds out of my other two accounts to cover the fraudulent check. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fd601851bc334a13b31225b8da982db0
encoding: FLOAT32
metadata:
{"chroma:document": "Fifth Third Bank is great. Every branch is open and inviting. The staff are always very welcoming and friendly. I have a checking, savings and credit card through Fifth Third Bank, and have never had a problem with any account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5d4be781697b4b4db7fe5f9268df161b
encoding: FLOAT32
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{"chroma:document": "I had a horrible customer service experience with Fifth Third Bank yesterday. I called the CS line at 53rd Bank when I noticed a hotel hold had not been released off my card over. 6 days. After being missed transferred and getting missed information on why hold which usually had been released was not and 3 hours later I spoke with the most rudest supervisor Ray. Not only was he unprofessional, confrontational and demeaned me for calling. This has to be the culture of his department because he practically dared me to report him. I so concerned because this person has access to my funds so I'm in the process of closing my account and going to another bank. I'm also subpoenaing the call recording so I have for future complaint process."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c47ff7a19944dccb86724fbffbc2473
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{"chroma:document": "Fifth Third Bank has been great when I have a problem or need special attention from a representative. They are topnotch 5+. They handled fraudulent purchases and stolen cards very well. They were quick and decisive and replaced or changed cards in a hurry. They are attentive to all problems and their representatives and tellers are great. However, on day to day transactions they always seem to be short on tellers making waits longer than necessary. Their credit card policies are great (including free ATM or reimbursement at ANY ATM)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 221d8f356a4e4758902b17c6c092cadb
encoding: FLOAT32
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{"chroma:document": "My experience that I have had with 5/3 they are qualified folks. I opened an account with 5/3 and I was informed that I would have a temporary pin for my online and go make one up online and if I did not that I would have to have it reset. So of course I did not follow instructions and procrasnated (spelled wrong) and that was the problem so the banker reset my pin and there was a email sent out and I read it wrong and reported a bad comment but I really need to APOLOGIZE. Because 5/3 was keeping me in the loop. So I want to THANK the people at this bank for the security they gave me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3148202887a243c0b63c05cc6cf220ab
encoding: FLOAT32
metadata:
{"chroma:document": "Avoid Fifth Third Bank like the Covid-19 virus. They have thousands of negative customer complaints on BBB and other sites. The Federal Consumer Financial Protection Bureau has filed a lawsuit against them for deceptive and illegal practices intended to churn up extra fees and charges. They just ripped off $15,000 from me from a mortgage principal payment I made by refusing to deduct it from the principal I owe and have so far refused to give it back or credit it claiming they are \"investigating\" my complaint. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cc46d7a709dd4eef91bb32573072aa5a
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{"chroma:document": "Applied for loan on March 20 finally received confirmation. The week of July 10 we received confirmation that we were approved and had to wait another 7 days for federal guidelines we did and then I called and we set up closing for July 29 at 9:00 am in a local branch as per their guidelines. Also was required to open a bank account to get the rate promised. I did all of that only to get an email less than 48 hours telling me we do not meet their guidelines. I tried reaching out to the person who sent the email won't be back in office until July 29 day my closing was schedule. Try a few other numbers I have and after sitting on hold for 22 min reached someone who doesn't know when the guidelines changed but my info hasn't changed from when we were approved. The delay from March till now 4 months was on Fifth Third side. Just complete not the way a bank should do business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 05310017c457449db3ffd610b0ddaabd
encoding: FLOAT32
metadata:
{"chroma:document": "I Have had mortgages and loans with FifthThird, along with several other accounts. Service has been great. Have never encountered a negative person. They are always ready to help with any questions or concerns."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eee09204320548ffa78dbe7bddda5634
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metadata:
{"chroma:document": "We refinanced mortgage and were told our monthly mortgage payment would not go up..We received bill yesterday and it went up around $200..I do not recommended using them for mortgage..Also they charge way too many fees..As soon as we can refinance we will never use 5/3 again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a910ade23cda41ffa61da8fa665e74e9
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{"chroma:document": "I have a car loan through this bank. I have NEVER had a late payment, yet they have charged me a $15 late payment fee EVERY MONTH! Their own website shows that I have made the payments on time. They have spoken to my husband several times about this and have not resolved the issue. Now we got a letter threatening to repossess the car if we don't make the \"missing payments\"! Unbelievable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f52d54fbc60c4e2b8cac7808037c64cd
encoding: FLOAT32
metadata:
{"chroma:document": "Before setting my mortgage with 53, I was aware of the terrible reviews they had online, but what they've done so far is beyond anything I imagined. If you decide to have a mortgage with 53, please make sure they'll make EVERY attempt to avoid mortgage pre-payment. It doesnt matter what they say, pre-payments are essentially impossible. Also impossible is to get someone to answer they call service or to return a call."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dbf8f2bd1f114c29af4a6b74ad7d5d51
encoding: FLOAT32
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{"chroma:document": "I just found out my credit card with 5/3 Bank was cancelled without notice, forfeiting all my cash reward points. Why? The simple reason I hadn't used it for a mere six months. I spoke to a customer service supervisor who said her name was Hope, who told me they had the right to cancel anyone's account at any time without notice. I told her I had been a loyal customer in good standing for several years but she would hear nothing of it. She refused to reinstate the account and refused send me a check for the cash rewards I am owed. I explained that part of the reason for the lack of use was due to COVID 19 but she couldn't care less. I asked to speak to her supervisor but she refused, stating I could only complain to the bank's president in writing and only by snail mail. She also refused to provide me with info on what government department to complain to."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e99d4c2e04ca4afd90209c18f1944d07
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{"chroma:document": "I am absolutely furious with this whole company. I am especially furious with Ms. Elyse **, part of the PPP (Paycheck Protection) in Tampa Fl. I reached out to her a month ago and I have email records of all the conversations we had. She had me running in circles looking for information that I had the entire time yet and she never specified what I need! Not only did she hand me off to some new person who had no understanding of my situation, she conveniently did so right NEAR THE DEADLINE of this application. Then Mr. Michael ** in FL was rarely a help, I sent him everything and he never got back to me but at least he let me know that I needed the tax information that Ms. Elyse never asked for, information I had the entire time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a867e31873e44257a2b2f981a0758a24
encoding: FLOAT32
metadata:
{"chroma:document": "5/3 Bank is by far the worst bank I've dealt with for credit cards. From the time I opened my credit card account in 2015 until present (2020) I've had nothing but frustrating experiences. They've caused my 100% Payment history to drop due to their faulty online payment system and showed no remorse or tried to work with me upon disputing the late payment several times. This resulted in me using my credit card very sparingly because I wasn\u2019t confident that 5/3 would provide a seamless online payment experience in the future. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d453bbf5a5a0476295645388e722d189
encoding: FLOAT32
metadata:
{"chroma:document": "My home mortgage loan was transferred a couple of years ago to Fifth Third Bank. I have dealt with many mortgage services banks in my lifetime but, Fifth Third is the worst. I have to remind them to pay the real estate taxes and insurance, automated payments have been duplicated, automated payments have disappeared. They send letters telling me I do not have homeowners insurance and on and on. Every issue takes quite a long time to resolve with a customer service rep. They do have some decent service reps but there are many that could perform in a skit on SNL. I am at the point now of going to another institution, 5/3 is really that bad. If you have a choice stay away from them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d79a4d9265a497b87353ca8ba260fe7
encoding: FLOAT32
metadata:
{"chroma:document": "Not only was my client's lender trying to commit mortgage fraud, he refused to communicate with anyone. By far my worst experience in my entire career as a broker. He repeatedly missed dates and refused communication risking my client's earnest money repeatedly."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e77c2c977d843499fdfdf91518b4faa
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{"chroma:document": "Today I wanted to pay off my car. I do not use their online banking site and I tried to in order to pay it off but impossible as I only have a car loan so you can't create an online login. I called the 800 number in coupon book - finally after listening to everything but a human, I got a human. I told her I wanted to go over my last two payments as I had a credit for a canceled extended warranty and wanted to ensure it was there. It was. I received my payoff number for today, but she said I had to go into a lobby to pay or login to pay the car off. I told her I choose not to go into the bank to pay as I wanted to pay it off online due to virus. The bank lobby is not open anyway. Well, I told her, \"I can't create an online account. Could you help me do so since it won't let me.\" She hung up on me! So I have no idea how to pay this car off but to go on my Wells account and pay more than I owe to ensure I pay enough and wait for a slight refund.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 72b51eba0a044ba99b73e2cb4e4dd138
encoding: FLOAT32
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{"chroma:document": "Fifth Third Bank is the worst banking institution that exists on the face of this earth. Their customer service is the worst, highly unprofessional and rude. It's like their management handpicked mentally challenged and retarded personal who cannot answer a simple question, don't even try asking them to do some minor banking. They got me so frustrated and mad with their stupidity that I had no choice than to decide to go ahead and close all my accounts with them and take my business somewhere else. Stay away!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c361b9cf87240bea542c0b5cf428d20
encoding: FLOAT32
metadata:
{"chroma:document": "Sent an insurance check and repair bill to the bank who lost it, twice. Called a lot: was referred to mortgage dept, message left with phone # not taking calls four times, and never got questions answered."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dc10b05da0174c7dbd2af4891e91a311
encoding: FLOAT32
metadata:
{"chroma:document": "I wish I would have read these reviews in December 2019 then I would have ripped their \"credit card offer\" to shreds and threw it in the trash where it belonged. For those who may need extra cash right now and in the future there are other viable options to get financing that are consumer and credit friendly and not greedy or abusive.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc2e3e0544244f73a23b7fd34e3816b4
encoding: FLOAT32
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{"chroma:document": "I received my PPP loan and it was deposited through my new 5Th Third bank account which is a new business account. I started withdrawing money and paying bills and employees and they froze my account. I am a small business owner that has employees that have not been paid in weeks. I started paying them and they froze my account and no one has given me a reason why! I am sure that they can see this is a loan and who it was deposited by! The banker asked me where I got so much money. I told him it was a PPP loan. He continued to argue with me and refused to give me cashiers checks to pay my employees. I went to the branch where I opened my account to find out they had blocked my account. This is money to pay my employees and businesses expenses because of Covid19."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e410f329f54f4fe08f391f70434d0da9
encoding: FLOAT32
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{"chroma:document": "I've had Fifth Third bank for 6 years and now I'm so disappointed that I have to close all three of my accounts with them. I went to a branch here in Orlando and my card got stuck in their machine. All I did was insert the card and it did absolutely nothing. I wasn't even able to do a transaction. I let the tellers know, they checked the machine and said they couldn't find the card. Then they proceeded to ask me what kind of card it was and I when I told them it was not a 5/3 card, they said they could not give me back my card even if they did find it. What kind of nonsense is that? Then one of the tellers was laughing and saying that I would have to call customer service. I was livid. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: be40dc7740f94dbc9702322511796bba
encoding: FLOAT32
metadata:
{"chroma:document": "I had an access 360 card provided by a 3rd party. Somebody tried to make a charge on my card. The card was closed near the end of February. I was told it would take 7- 10 business days to get a new card. After 2 weeks when I had not received the card I called again. They were sending me another card. I was also told by them AND 5th 3rd that the money would be transferred to my checking account. I also told 5th 3rd to close the savings & checking accounts. I was told this couldn't be done as long as all 3 accounts had money in them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eab9fedad24b4d1aaa010095beb472c1
encoding: FLOAT32
metadata:
{"chroma:document": "My mortgage was purchased by Fifth Third Bank 8 months ago. Nothing was seamless. They were unable to carry over auto payments, but did not inform me. They could not carry over insurance information. When you reach customer service, they claim to resolve the issue and then you receive yet another threatening letter because they did not. Buyer Beware! Will be refinancing in order to remove the huge hassle."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 77e03d12147842778d9d44a8a957d0a4
encoding: FLOAT32
metadata:
{"chroma:document": "Every time I call I get an attitude from a rep after answering about 6 or 7 security questions after I have already put in my personal information on the automated phone system. Their technology along with the knowledge of the reps is below par. I had to explain about interest rates and the guy (Haung?) had no software on his computer to help even though he was a manager for loans. Terrible service. Closing all accounts!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6bbc590f8d114ba382dabb9477a177bf
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is absolutely awful. Their technology is HORRIBLE. Service HORRIBLE. Phone system HORRIBLE. How are they in business? They need to shut down. Specifically, I waited on their incredibly slow phone system to say then offer they would call me back (after 10 minutes of already waiting). They finally called me back and the unhelpful person said that I needed a new PIN to do what I wanted to do and that she would transfer me. I then tried to get a new PIN and it put me in the same phone system HOLE. This is like my Fifth Third attempt to fix this issue."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2fde215e5a8c4273be72e5a41c45f891
encoding: FLOAT32
metadata:
{"chroma:document": "Fifth Third is a disaster from the moment they take over your loan. We purchased a car from Norm Reeves Honda in Huntington Beach a little over a year ago and later found out that they sold our loan to Fifth Third. This company has been a nightmare from the beginning. They never sent us our pay stubs, let alone any information, so we knew where to send our payments to. I had to call Norm Reeves to get the payment info. for our first payment which was due in a few days. Then there were constant issues getting set up on their website. After that, they made it next to impossible to set up our monthly automatic payments. Just about any time you need to check your account on their website there are problems."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86f884acd59b416581a804ca9595994f
encoding: FLOAT32
metadata:
{"chroma:document": "5/3 bought my mortgage 1 yr ago. They were trouble from 'GO.' The escrow didn't pay insurance; then charged me for *their* insurance. Website fails. Hours on hold. So much work just to get the basics."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b147e31c53dd49bf824934f51a81a3e8
encoding: FLOAT32
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{"chroma:document": "Was a customer for 40 years. Always was a promoter of bank. Have recently had a short period of time when my auto deposit apparently dropped below the bank's limit and was charged a fee for having not enough money in the bank, which was still over $1000. Fortunately for me this only lasted for 1 month, and I had a very large deposit to make. Speaking to customer service the fee would not be removed. That was final straw. Have moved all my funds including 2 auto deposits to another bank. It is obvious that 53 does not care about my business, even after being a solid customer for most all my life. I would no more recommend this bank. Very disappointed with the disrespect I felt. I assume they could care less about my feelings. They are so big they do not care about regular folks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb2cd894530c44c4a12185dad3580055
encoding: FLOAT32
metadata:
{"chroma:document": "Their web site is a disaster, doesn't give flexibility in cancelling scheduled payments, has multitude of dead ends, asks for verification signature and you end up in a do loop! This is an account I am managing for my 95 year old father and if I could pull all the money out of it without upsetting him I would! I have several other accounts that I run at different banks and never have the issues I do with 5th 3rd! They are awful to deal with in person and awful to deal with on line! Inflexible, terrible interfaces and horrible customer service (when you can get them)!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f6067a691f3042a5b1ab4d67fd60e5ff
encoding: FLOAT32
metadata:
{"chroma:document": "I have been going to Fifth-Third Bank for my company for several years now. They are always helpful and very friendly. I enjoy the daily interaction with the tellers and they are very honest in telling me if any of my deposits are \"off.\" We have built up a joint trust over the years. They know that if I end up with too much credit or cash, I will tell them. I trust that they do the same. That is not necessarily the norm in this day and age, so I have been very pleased with Fifth-Third Bank on Portage Road and also the branch on Westnedge."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 88d1c6b872c14c5f8872c52d25f0b5e3
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a Fifth Third customer for over 2 years, and havent had many issues over this time. However, during the last 6 months, my account has supposedly been going into the negative, even though I get no indication of this on my app. When I call to dispute the overdraft charge they give me, they give me a list of every transaction and what it amounts to. Everything adds up. This would be fine if this is what showed up on my end. They have no answer as to why I can't see that my account is over drafting, or why I'm able to make a purchase that would do so when I have it set up to not allow this. This leads me to believe that it is intentional so that they can continuously steal money from me each month. I will be closing my account as soon as possible and finding a new bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa2d2fe7035f487fb82c50811b876622
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give zero stars for 5/3 bank, I would. I opened a credit card account with them 7 months ago and I regretted it since then. Up until 6 months ago, I was going through a very bad financial situation. I had two late payments but then my financial situation got much better and I've been paying 3 times the minimum amount on the credit card payment. After 5 months of diligently trying to pay off the credit card (so that I can get rid of them), I received a mail from that stating they lowered my credit line. My credit score has increased 60, I repeat, 60 points in the past 5 months. I paid off $5,000 of my total debt and now nobody else but the Fifth Third Bank is pulling this on me. I'll hurry up and pay off all the balance I have on their card then close my account. DON'T DO ANY BUSINESS WITH THIS BANK EVER!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f63881fefda6429aaab6efc24db3e7ac
encoding: FLOAT32
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{"chroma:document": "I had a loan with MB financial, 5/3 did a buyout. My Loan auto draft information did not transfer over, I missed 2 payments and they put it in repossession, called, got it sorted out, set up auto-draft - so I thought! Again, payment missed, had no idea. 5/3 called me and gave me 2 options, the full pay off or surrender the vehicle, they gave me a discounted pay off #, the next call to them it was reneged and back to the original price. Looks to me like they are just trying to liquidate the loans from MB financial and really hurting the people who had nothing to do with the buyout. Note: it was my lowest payment of any bill I have, customer service was a joke, I would have been better off dealing with a sleazy loan service!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e7dc5d4c40d04f6594c970b4c283ac78
encoding: FLOAT32
metadata:
{"chroma:document": "I made a mistake when setting up online payments for a car loan. It was for less than the amount monthly amount. The bank never communicate with us to alert us of the mistake. Instead they hired a company that pick up the car AGR Cape Coral FL to come to a workplace and pick up the car. After thousands of call we found out what happened and immediately pay what it was due. And proceed with the ordeal to recuperate the vehicle."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 02261898072b4d6bb67262e71470bdea
encoding: FLOAT32
metadata:
{"chroma:document": "Mother's Day weekend 2019 I lost everything in a house fire. Total loss, it is all gone!! My mortgage is with Fifth Third Bank. They have a loss draft department, all the way in Texas, I live In northern Indiana. My Insurance released funds for me to replace my house. That process alone to send them money is even a joke and super duper slow!! I am dealing with bad, slow contractors building the new house. I mean slow!! House was set beginning of November 2019 and I will remain homeless until maybe the end of June 2020... Now the contractors are pretty much doing nothing to get my house completed because the loss draft department will not release the remaining funds they are currently holding!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5f758218afe442c8ccf1c62da923b57
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{"chroma:document": "I am starting to think 5/3 Bank is on its way out of business. They provided an incorrect 1098 Tax Form in January and their response to my inquiry did not include the corrected 1098 needed. It included only 1098 forms which didn't have issues and monthly statements from the loan for which they provided the incorrect 1098 form. How hard can it be to provide a 1098 with the correct property taxes paid? In addition to the 1098 form problems, 5/3 closed their branch in the town where I live and expect me to travel an additional 12 miles to bank with them. Also, their web site has been having issues for the last month or so. I tried logging in tonight to pay some bills and the site cannot be accessed (2/22/2020 @9:00 PM). I had similar issues trying to pay bills last month. If they can't get legal tax documents correct, they are closing branches and their website is erratically available will they be around much longer?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8c7647e7af594ba0b188c959987b07b7
encoding: FLOAT32
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{"chroma:document": "I would give them 0 stars if I could. I opened an account over 60 days ago expressly to make a balance transfer. I have done this many times in the past with other credit cards and the balance transfer is immediate. Two months later still no balance transfer by Fifth Third Bank. I have called several times. One person informed me that they lost the address for Chase so they couldn't make the transfer. I really think this is some sort of scam by Fifth Third Bank as I can't see how a bank can be so incompetent. There are so many other balance transfer credit cards. AVOID making a balance transfer using Fifth Third Bank. Terrible service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 10f7f1dbb26f438d8b7a88e490334b8c
encoding: FLOAT32
metadata:
{"chroma:document": "Will not call me back. I called him 5 times in 5 days, the problem is they sent me a 1099r tax foam with me not withdrawal any money. I called the customer service. No help. They keep telling me to call the branch manager. I did that I'm waiting for him to call 5 days now. Branch manager name is Andrew **. Seminole FL,"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c57d7abd13b4a88b4194536254da52d
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metadata:
{"chroma:document": "We recently refinanced our loan with another lender and called these guys to find out about getting our money back that they hold in the escrow account. So apparently they don\u2019t even start processing the paperwork for 14 days after the loan is closed. Why? Then it takes them another 10 days to send the closed letter out to us. Why? Then it takes another 10 days after the letter is mailed (who knows when they mail it) to send the check out which can take 7-20 days for delivery!!! This is absolutely insane! Over a month to get our money back from them, so they can earn interest on our money. Cheats!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d58243c7f3f44b38491bf2380397e96
encoding: FLOAT32
metadata:
{"chroma:document": "I came in to open a rep payee account for 2 individuals in which we are responsible for 24/7. I already have an account here for another individual, and it was difficult but nothing like this! Rachael ** who is a teller there should not be allowed to work for a bank. She set up the accounts 4 separate times, and each time it was wrong. A supervisor (who was really great) came in to assist Rachael who still doesn\u2019t understand what she is doing. Her attitude was rude and she was short with me (who literally was just giving her every document she asked for) and kept repeating she\u2019s confused."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 95cff6e29e054e6297ea65c51587c6e3
encoding: FLOAT32
metadata:
{"chroma:document": "I am taking time out of an extremely busy day because I am so incensed with my experience with this bank. From the process to approving a line of credit to the closing where the representative had very little to no training to the lack of training TO the general pronunciation of the English language. I will avoid contacting or doing anything with this bank if at all necessary. I just spent 13 minutes for someone to answer the phone not have the ability to answer my question and transfer me to another department where I held another 5 minutes before hanging up. It's a wonder that they havent gone out of business. This is a extremely poor run company. I am trying very hard not to use expletives during this review to be taken seriously but THIS IS THE WORST BANKING EXPERIENCE OF MY LIFE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e6aacfa2da67429391dc3b2dbe003dae
encoding: FLOAT32
metadata:
{"chroma:document": "I would give this joke of a bank 0 stars if I could. Don't ever, ever use this bank for anything. Customer Service is basically nonexistent. I spoke to 5 people in a row to get help to just make my car payments and all of them were contradicting each other and were absolutely no help. The online banking website is a piece of garbage... It's impossible to make payments and everything breaks all the time and requires you to call Customer Service which just leads you into an endless loop of ** and frustration. I just want to give them my money but they're making it really hard to do that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42ceb6e351604dfdb40aed279d144568
encoding: FLOAT32
metadata:
{"chroma:document": "I'm being charged 8 dollars a month when I have a free account and I had a check over $200 put in there from my insurance company. Never seen the money because my account was in the negative even after I changed my debit card and now my account is closed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ce9519b99ab2403282f67a46334ac3bc
encoding: FLOAT32
metadata:
{"chroma:document": "5/3 bank debited $1500 out of my Chase Bank account instead of the $150 card payment that I have set on auto pay. After pulling an unapproved $1350 extra without my consent or knowledge they offered no help, apology, or solution after me being on the phone for close to 2 hours trying to get the charge refunded. Finally, the last representative hung up on me after speaking to 6 different representatives and 4 different departments. They actually went as far as trying to blame my bank for letting the transaction pull. Absolute lunacy. And completely illegal to withdraw an additional 1350 without my approval or knowledge. Absolutely terrible company. Thank GOD Chase bank is disputing this on my behalf and is refunding me from this terribly dishonest and crooked bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a0dc60a589f49b59eee71a6582daab4
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{"chroma:document": "Why, in 2020, does it take nearly 20 days to get a vehicle title after paying off a loan? I mean come on...When I asked the customer service supervisor, Clarissa, she said that there is an internal department that can not be reached other than by internal people who make the decision as to when a lien release is processed...That internal department will not receive an email from anyone inside of that 10 day span...Not to mention, no one from the outside can call this secret department to see what the hell is going on with the processing of said lien release. I'm not even going to go into dealing with making loan payments etc., and the to death fees these guys have. WOW. Don't deal with this bank if you have a choice...Never again will I. Go bank with a local credit union or another big name bank. This company is a complete joke."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81c94d4a0b26436db5df0247d9fdbc49
encoding: FLOAT32
metadata:
{"chroma:document": "I will just say bad customer treatment by 53 Bank. Only thing with this experience I can sum up is 53 does not want to retain customers. In my case a simple enquiry on balance transfer of which no information is available for customer to view online nor Emailed or Mailed of the request made. When asked on the same to customer care executive, a simple question of verifying the dates of transfer. I had to face a rude behavior which was unbelievable. I regret doing any business with 53 bank in past and hereon. It is definitely 5/3 worse experience than other banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48d84ccd16d2485193cd01d981be9a3e
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{"chroma:document": "I am currently a 5/3rd customer & have been since 2013. I'm trying to refinance my home with 5/3rd but can't get a call back. I can't believe a company is willing to lose business & customers so easily. Unbelievable!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a63409ccf221482fa9a7c56dd181fdcb
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{"chroma:document": "Where to begin? I'm 69 years old and have been banking for 60 years. I have never had a worse experience than having a mortgage with Fifth Third. Within a month after they bought our mortgage from the construction company, they sent a letter saying that if we didn\u2019t provide proof of flood insurance within a month, they\u2019d buy some for us and add it to the bill. We live on a hill 40 ft. above sea level well out of a flood zone!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e5641094d67045bd8684eff7042d9b86
encoding: FLOAT32
metadata:
{"chroma:document": "Fifth Third Bank has a auto loan payoff protocol which requires loan payoff checks to be sent to a specific mailing address and to be accompanied by a \"payoff letter\" which must include the account number, the address the account is associated with, the balance as of the payoff date, a check for the payoff amount and contact information for the payee including a phone number and email address. The letter must be signed by the account holder."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 822386dc1bcc437a9d76b6652fa3fb78
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a loyal customer of 53rd bank for over 20 years. In August of last year I was notified by text alert that there was some \"suspicious\" activity on my card and 53rd was asking for me to confirm if it was me or not. I quickly responded, \"NO, it was not me.\" They still allowed the thief to use my card and make a $400 purchase. The purchase appeared on my doorstep a week or so later. I was told by 53rd to open a fraud/claim. I contacted them many times over the course of 4 months and got NOTHING."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b9e4e84237f242038d276e0a63675d5a
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{"chroma:document": "Ever since Fifth third took over MB financial, have nothing good to say. From battling bank card issues in the beginning till now with inconsistent card recognition, to constant account fees that I never had before on either accounts through 20 years of banking with Corus, then to MB. They claim free checking accounts, but not really free when they hit you with a monthly service charge for not playing their game on each account. Free would be like it use to be when it was BM financial."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f9b9c80d538c4e07bb52dfe91ac14d3d
encoding: FLOAT32
metadata:
{"chroma:document": "I cannot log into the mobile app, went to an ATM and my card isn't recognized. I called Customer Service and as far as the reps know, my account is fine and everything is fine on their end. I disagree."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6e879fd28f684989aaf459c2df70fb73
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{"chroma:document": "My brother bought a car in November and financed it through Fifth Third. He died a couple of weeks later and his estate is held up in Probate Court, meaning all of his accounts are frozen until Probate Court releases his assets. Fifth Third Bank is threatening to repossess the car due to non-payment of the $177 monthly payment. They told me today to find another source of funds to pay the monthly or face possible repossession to be sold at auction. His body isn't even cold yet and the vultures at Fifth Third are circling looking for blood. They show no concern for the customer, the family's grief, the probate court's directives. They say that \"it's in the fine print\" on his contract. What a terrible way to treat a customer. I hope you can learn from our bad experience and take your business to a bank that values a human life and experience more than a $177 payment!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c16aaaa6ef2843a4a3584aefdd7ab53a
encoding: FLOAT32
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{"chroma:document": "In September I made a reservations to a hotel in California. They overbooked me one night by mistake. I called and had the problem corrected, however they had already withdrew the funds out of my account. I was told my money would be refunded and it never was. I have been fighting to get 176.08 back since Oct 2019. The dispute was closed without my knowledge. I called and they reopened it. Later on the refunded me 88.00 of it and 3 days later took it back causing me to have a negative balance that I had to pay for over their negligence. I have called and talked to 20 different people since Oct and still get nowhere. I am not going to deal with a bank that will not represent me or my money and protect my account over their being lazy, and ignorance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 986eaa701c6d406592d62653efbb86da
encoding: FLOAT32
metadata:
{"chroma:document": "Went to make a deposit to cover a large payment, teller tore up deposit slip and put the funds in the wrong account. Called customer service and they hung up on me. What useless 53 worse service from a bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb30f8ee206e4eb79f7476df3fd9819f
encoding: FLOAT32
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{"chroma:document": "Fifth Third Bank. It's that bank that catches your attention with appeal to get you interested, wheels you in with words that seduce your ears to lure you into that phase of total believe. ONCE you're in, and you're there's is when you'll see that nightmare of total deception like Hotel Calif. Once you are in. This once warming laugh becomes evil. I had on Nov 1 2019 SSI deposited funds that all never see again. $1018.04 magically disappeared and their stories are not close to what you would expected and but many banks employees are taking lessons from Wells Fargo. My money disappeared, customer service treats you rudely and uncaring. They will not look at reality about my money and all never see it again. Closed my account without a reason. I've been stomped on, every Penny they took happening, and my daughter had no Christmas. Do the know how heart broken I was to have to tell her why Xmas wasn't going to happen. I ended up homeless."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 52e9e7b215dd45c68558400015b6f189
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a client with Fifth Third Bank for a few years, and they've always had strict policies. But recently, they've gotten downright greedy by taxing overdraft fees every few days, consecutively. Their overdraft fees are already the highest I've seen; commercial banks charge less and are more flexible. As a small community bank, they are definitely taking advantage of consumers. Consumers who only need to close their accounts and do business elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7dcc8b2e248a4220a4539aa17706184e
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a loyal 5/3 customer since the 1980's and have not only our mortgage there, but multiple accounts as well. In September 2019 I applied for a Home Equity loan and today on December 12, 2019 I have yet to gain access to any funds. I had a small amount left on a SBA loan with PNC from 2014 when I opened a business. The 5/3 underwriter asked for documentation and a current statement which I provided. It was not good enough. I provided the articles of incorporation showing the business and I were one entity. That wasn't good enough."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0cbdd504d1be4a8399f8ce81ede2f0b3
encoding: FLOAT32
metadata:
{"chroma:document": "For a company that handles money whether it's day-to-day banking or living such as mortgages, it's pretty unrealistic that it's impossible to enroll in auto-pay over the phone let alone on web. Customer service wants to discuss security measures when it comes to verifying bank accounts for auto-pay, which is understandable, but what is mind-blowing at best is the only way to enroll is to literally write your account information on a piece of paper and keep your fingers crossed that it gets directly to them, let alone in the hands of someone trustworthy. The only suggestion they could give was going to my nearest branch....sure, I'll drive states away. Looking at the overall reviews and the 1 out of 5 stars this place is rated with, I can see why. Especially with something as simple as this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 67689bb8f30d48f69a6f47e5c2533113
encoding: FLOAT32
metadata:
{"chroma:document": "Fifth Third Bank is literally the worst bank I have ever dealt with. My mortgage was sold to them from MB Financial and they have literally stole money stating they made an escrow payment for property taxes and after asking for proof that the payment was made back in April of 2019, they state the check was not in fact cashed and would be given back to me. If I had not checked my escrow payments diligently, I would have never realized and they had no intention of refunding that $852.00 back to me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d47a286aad88447fab6778b0939f8917
encoding: FLOAT32
metadata:
{"chroma:document": "11/1/2019 SSI deposited my money into this Bank. 11/1/2019 I call with SSI three way with their promise to send back. 12/1/19 still processing in their bank and 12/1 still process but I wrote to BBB. I get all lies from Renee ** talking something I know doesn't existed. I still haven't gotten my money and.. Yes 45 days of lies from this vice president that.. Isn't happening. So...I'm not letting this Bank scam me and steal my money so.. I'm posting this. Rejected message on BBB and am disputing it and will now hire myself a consumer fraud lawyer to represent me and I'm taking this Bank to court. NO STARS. DON'T DEAL WITH THEM. THEY ARE DISHONEST AND WILL DRAIN YOU OF YOUR MONEY."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c316b2829419439bb953c6bce8c50707
encoding: FLOAT32
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{"chroma:document": "Have been with 5th 3rd for 25 years, most of that time with very little money. For the past 7 years I have had both checking & savings but within the past month I'm having GREAT DIFFICULTY accessing accounts, either online or ATM. Contacted their Cust. Svc. NO HELP! IT SUCKS OUT LOUD! Will be changing banks in the next few days..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d610bc1ee0db43e0adc52129f57e3aa9
encoding: FLOAT32
metadata:
{"chroma:document": "I have been client since 2003 and never in all this time have had so many issues with this bank and special in this location to get change, have access to my safe or any other little things. The staff keep rotating, manager totally rude and now they ask to have a business account in other to get small bills or even coins. You can have multiple accounts but if it's not a business one, they refuse to give you change! My husband was not helped yesterday to get into our safe because he does not have an active account with them, but our whole family total we have 4 accounts plus the safe box! So People needs to be trained to help customers and not to block them from having business with the place they work for. \"Employees on this location choose to be part of the problem and never part of the solution.\" Please get back you old staff. 5075 W Washington st Indianapolis, In 46241."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: de04a2e42e484a0cb8885450fdb1acef
encoding: FLOAT32
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{"chroma:document": "Overpaid on our account for four years. Second to last payment was 11 days late and they reported it as over 30 days late and it dropped my credit rating by 66 points. They claimed we didn't pay the total amount due. Didn't find out until after I had paid off the account and now when I log in to the account I can't retrieve my monthly statements to show them we paid the amount that was due. Never using them again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 61b92a4c2ec5448ea2e852eafc40336a
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{"chroma:document": "Paid off my auto loan today with CASH and took my title with me and after I made payment in full, they refused to sign off on title. Teller said she is waiting for printer to print receipt. To have seat and she would bring it to me. She bought it to me all folded up and said, \"There you go.\" So I read the letter when I got to car, and it was a payoff letter, not a lien release letter. So I went back into the bank and got in somewhat of a argument with teller, she said this is the way they do it, that I would receive a lien release letter in about 2 weeks. Well I had the truck sold that day and needless to say the buyer backed out. I been buying and selling automobiles, boats, etc. for over 50 yrs. WHAT'S UP WITH THIS **? Gave them a 1 star because I couldn't give them a negative 5. DO NOT USE FIFTH THIRD BANK!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f4fb3d62d7942738a01ff1ab96f1691
encoding: FLOAT32
metadata:
{"chroma:document": "If I could I'd give this bank a ZERO for 3 different supervisors lying to me and promising me to fix their mistake regarding incorrectly reporting me to the credit bureaus and dropping my perfect score that I\u2019ve built up for the past twenty years -74 points. Long story short I made two payments on my mortgage within the same billing cycle. I get paid biweekly so I've always paid every 2 weeks, so essentially 2 payments to equal the whole lump payment for one month. I had MB Financial for 3 years and never had a problem paying this way until 5/3 took over my mortgage loan. I was told since I made 2 payments within 30 days, it \"confused\" the system and they actually sent me one of the checks back in the mail. In turn this made my mortgage late since they sent ME back the payment, God knows why you are sending me back YOUR money?!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cfc7c6478d8e445287fe19c894c6f3d2
encoding: FLOAT32
metadata:
{"chroma:document": "Fifth Third Bank makes it so difficult to get on autopay. Makes it very difficult to make car loan payments seemingly so they can charge endless late fees. They are one of the worst banks I have ever dealt with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 829acdd131ff4df6a98e0a9fdd251c11
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{"chroma:document": "Fifth Third has held my equity check that I got from closing on my house for two days so far without interest. Even though the check has cleared and I asked the manager at the Brownsburg Indiana fifth third to release the funds she said no and didn\u2019t care if I contacted the FDIC to file a complaint of fraudulently holding funds without interest. AVOID THIS BANK. They call obsessively after you tell them not to. Had to change my phone number bc they wouldn\u2019t stop trying to sell me on products but won\u2019t release my funds for two weeks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 678e8f1698a5409ca2e85d1f8186cf51
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{"chroma:document": "If I could rate my experience less than 1 star I would!! On October 8 someone SIM swapped the SIM card on my phone blocking me from using my cell phone, contacted Fifth Third Bank pretending to be me and was given a temporary PIN from Fifth Third Bank to gain access to my bank accounts. They changed my PIN, password and ID and opened a Zelle account and withdrew money. I found out about this on the same day it happened, notified the bank, and went into my local branch with copies of all the emails I received from Fifth Third, from Experian telling me that 2 credit cards had been opened in my name, and the text message from my cell phone carrier telling me that changes had been made to my cell phone account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b2f5fcda860d49839e98a87c3688c851
encoding: FLOAT32
metadata:
{"chroma:document": "The people are not helpful and did not take our issue seriously, as they were laughing while trying to understand our issue. We are going to be switching to a different bank because of this. They were very disrespectful and unprofessional."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4f5183268b53475487921cce46037a5d
encoding: FLOAT32
metadata:
{"chroma:document": "Literally the worst financial institution I have ever interacted with - lost a large insurance check of mine despite my taking every precautionary measure (sent it certified mail, tracked it, followed up immediately). I needed the funds immediately after paying out of pocket for flood damage but it required a second signature from the mortgage/lien holder. You would think it would be the easiest thing in the world to endorse a check and stick it in the prepaid envelope with label I included. They stated 5 days on the website which I expedited with certified 2-day mail - and 35 days later I have nothing. I called 8 times and never received any informed, personalized, or even apologetic assistance. Interacted with two supervisors (Clifton ** and another, didn't get the name) who also did nothing. Refinance ASAP if this is your mortgage company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 695aca95aa594df784b3a39278962525
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{"chroma:document": "If my debit card isn't being hacked, it's being told that the bank doesn't count change or long lines with one teller! THIS LAST OFFENSE... I deposited a check from a business that has been sending me checks for over a year! This last deposit was made on October 29th, and just to be sure it cleared right away, I walked it inside the bank because rent is upon me, and I didn't want to take any chances with the ATM. As of today, the check still hasn't cleared, so I called the bank to inquire as to why. They just arbitrarily decided to put a hold on the check until November 6th, which is 3 days after my rent is due!! THEY NEVER EVEN INFORMED ME ABOUT THE HOLD!!!! I'M NOT WORKING!!! ENOUGH IS ENOUGH!!!! I'M CLOSING MY ACCOUNT!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ee1f5ca86d324fdeb325775e946ba6df
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{"chroma:document": "5/3 added late fees, interest charges and overdraft fees to a charge card which had been closed. They would not respond to a BBB complaint or one with CFPB. My communications with them to resolve this matter where handled with confusing and conflicting information. 5/3 intentionally tried to confuse the matter. I do not recommend them for any banking needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3eac5d3dff66425eb5c6c99c697c5a13
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{"chroma:document": "Have banked with 5/3 for years. Satisfied in every aspect other than Mobile/online banking, which is absolutely crucial! Seems that every now and then my login info Just stops working!! Happened again today and I KNOW I didn\u2019t have it wrong. Even have auto fill and NOTHING had been changed! Started calling CS at 5:30 so as not to be stranded with no access since closed at 7pm. (Know this from experience!) Long wait time and disconnected 3 times before finally talking to rep. An hour later!!! Needed to transfer $ to son. Glad he wasn\u2019t stranded on side of road somewhere waiting for that transfer!! Also-long wait times for CS might be a clue there are A LOT of problems!!?! Hate to change banks but I\u2019ve just about had enough!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5236f34099864f858d5851fd30068dcd
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metadata:
{"chroma:document": "I had perfect history with bank. I haven't used the card in several months maintaining a zero balance throughout. 53 sends a letter that credit was reduced (over 6000) with reasons no other bank has ever produced, frequent disconnects with representatives while verifying personal info leaves me to believe 53 owns a system that rejects customers, shortly after they say how they can make it a Fifth Third better. Unbelievable. I closed the account. Horrible bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b0596fe21984999a72d437e503d1364
encoding: FLOAT32
metadata:
{"chroma:document": "I have had login in issues for weeks with this bank. Not once have I logged in to my bank account without the aid of customer support. I attempted to reset my password using my login ID, but it said that it couldn't find my id. Then I tried to login in using the same login ID that it couldn't recognize. Sure enough, it blocks my whole account. I have never had so many login in issues in my life. Especially when I wrote down my username and password for this very reason. I highly recommend that you avoid this bank if you have any plans of making online payments."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 824c4c6587d34834a65477dc128b21d7
encoding: FLOAT32
metadata:
{"chroma:document": "I was charged $148 for overdraft fee that was PENDING in my account. I deposited enough money to bring it positive but customer service said that is not good enough, even though 3 of the overdrafts were caused by DoBot, a 5/3 service for Saving, not getting charged. Anyway they said the overdraft fee starts to be a transaction the day before, but the customer does not see it. The next day it is PENDING, and they say they can do nothing about it. This seems a deceptive practice and I have reported it to the FTC as well as the BBB and the Consumer Financial Protection Bureau."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6acc0b2ca16f4b77b1c0ce0dde4893fa
encoding: FLOAT32
metadata:
{"chroma:document": "Find a different bank for your checking accounts. The mobile app doesn't work after 7pm. They randomly shut down all their services for updates. There are no departments besides fraud services that are open at night. They will literally lock you out of your accounts and leave you stranded. This is the 2nd time that 5/3 Bank has refused me access to my money. It's a Saturday night and (thanks to 5/3) I'm stranded an hour from home. And the fraud department (only people you can talk to at this hour) told me \"good luck, your only option is to keep calling back and hope the updates are done soon\". Stay away from this bank by any means necessary!!! Also, I'd give 0 stars if I could. They're not worth the 1 star rating.... slack af establishment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e5bfea52c1d482fb7b1811c53634593
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{"chroma:document": "Obtained a car loan from Fifth Third through car dealership in August 2019. Submitted paperwork to Fifth Third in September to have autopay established. Made payments online for August and September. Still was not set up for autopay. Called Fifth Third in September and was told that paperwork had been received but it could take a month to set up. In October I went online and made the payment. I noticed that there was correspondence in the inbox. It was letter, sent to the wrong address, informing me that autopay had been cancelled at my request. I called and was now told that they did not receive my paperwork so autopay request was terminated."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cc33400968e1436cb39da1822c37d422
encoding: FLOAT32
metadata:
{"chroma:document": "I have done business with Fifth Third Bank for over 12 years and in that 12 years I have NEVER missed a single payment. In fact, I have never missed a single payment for any of my bills and I have the credit reporting to prove it. I paid off my card in July and there was a balance of .80 cent that I didn't know about. I didn't receive a single statement, not a single email, not a single phone call that there was a balance or that the bill was late. The late payment was reported to my credit and it dropped 96 points."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "My debit card numbers were stolen through an app in Google Play. I had deleted the app a month prior to the charges in question. I received five charges in the same day that were growing incrementally bigger. I caught the error that same day and had my card blocked. They refused to refund any of the first three charges, even though the fraud was caught and reported that same day. I am likely going to bank with someone else soon, and I don't recommend that you bank with Fifth Third either."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6d1ed7692cfe48fb9440d3cc8d53ddb9
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{"chroma:document": "I called customer service today to get help in updating my checking account on file and the lady was eating in my ear and talking real nasty. I have never experienced anything like this with any company that has my car loans. And this isn't the first time. When I first got my car loan and wanted to set up my account I called and they were talking very nasty and don't care and apparently the company don't care. I am ready to take my service elsewhere because I just can't with these ignorant people that they called customer service. They are the worst of the worst.."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a89e71dd08604a77b3ec425b382fd8a0
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{"chroma:document": "I was dumped on to Fifth Third Bank (FTB) from MB Financial (since they merged or something). The loan was for a used motorcycle loan. I had auto payments so there was never an issue with my payment. The issue was FTB customer service, it sucks to try and get through to them for anything and when you finally do, you get passed around and they are unprofessional, little if any common courtesy. Now you are forced to deal with a 3rd party Co that handles their business, such as the Title of a vehicle \"Title Support\"! This is a totally separate Co from FTB, they charge you for anything you need to do, something other banks handle on their own for free."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b95f6001dc4e490080283c773cb61194
encoding: FLOAT32
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{"chroma:document": "One of the worst banks I have ever dealt with. Takes literally a dozen calls to get any small thing changed on your account. Customer service is extremely rude as well. Couldn't believe it. Just wow. Don't use this company if you can avoid it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 352fe60c40774caf8591ee1f5be38574
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{"chroma:document": "SO far it's taken 4 calls and multiple days to come close to being able to close our business checking account and it's still not closed. First customer service said we need to close the account in-person at a branch. When I told them I lived in California and there were no branches here, they told me to call a Chicago branch and they would be able to help me. When I spoke with the rep at a Chicago branch she said I needed to close the account in person. When I told her I lived in California and there were no branches here, she said I have to call customer service--the same number I called the first time! Unbelievable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ce38cd77d500436e99bb0297129a624e
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{"chroma:document": "53 took over servicing my mortgage from MBFinancial. I've never seen a more confusing and messed up transfer. I made an internet payment with MB and got back a receipt saying I successfully made the payment. End of the month 53 sends a statement that doesn't acknowledge the payment. I'm claimed to be overdue. I call and try to resolve the problem, and I give the receipt number of the payment. Their internet is down, and they will call me within 24 hours. No return call. I do other things until a credit agency tells me there's a big drop in my credit rating. Surprise. No communication or response to my complaint, but while issues pending they start issuing negative comments to the credit agency. I write message to their complaint box. They by email advise that they received it. No action, and they don't send any further messages. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7ad4fedf3fea4c03ba2ab05fea4386bf
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{"chroma:document": "If I could give 0 stars I would... I have been a customer for over 3 years they basically make money off of the customers. Every time I call them they all tell me something different and then I get charged so many fees because they lie to me.. I\u2019ve added up the total and it\u2019s almost 600 dollars in fees.."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e8894de556a4604a302ec0262167306
encoding: FLOAT32
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{"chroma:document": "The Fifth Third bank is horrible. Time and again I was not able to access my account information online. Every other bank I've dealt with had easily accessible, and safe account services online. Today, on a Saturday, I could not get access to my account information at a very critical time for me. Because the bank was closed, I could not reach any type of customer support, on the web, or by phone. On the website I was told by a computer voice that my information was invalid. This is the same ID and password I used just the day before to get online and check my info!!?? On the telephone, at the number provided by the website, I was told the same for my pin number???? What???? So aggravated. Changing to a different bank on Monday. I will also submit a letter to the Better Business Bureau, and National Banking Commission, or whatever agency I find out is overseeing banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b6f22e3cb82345e18240451a3ccfab30
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{"chroma:document": "My experience with the Fifth Third Bank is nearly identical to many other individuals who have offered their opinion on this mortgage company. Like many others, I also had my mortgage account with another bank but my loan was unfortunately transferred to this bank several months ago. But found myself very frustrated because even though I called to have my payment made automatically, they still did not take out my payment!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57a76fb5ed014c1abf1a7f37aba7586a
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{"chroma:document": "Fifth Third TRIO Credit Card. I've been trying for weeks to set up auto pay on my credit card. Apparently, it needs to be mailed or faxed in to make this request. I've faxed it in twice and still it's not set up. I'm disappointed in the overall service and difficulty to do simple things like this. Discover and Chase allow you to make changes on-line. I'm going to cash in my rewards and bring my business elsewhere. I would never recommend this bank to anyone. Beware..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1bc0b02ec9bd4c1997c531ba683db16a
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{"chroma:document": "Went to close my account, which they had charged me over a $100.00 in dormant fees, no notification of these, said I had to come back next day because my account was closed. This is my money what little l have left. I had money with Capital One account for over 5 years. Never took any out or made a deposit. They gave me all my money back l had deposited. This bank is making money with people\u2018s money. My money was costing them anything sitting in my account. Bunch of cheating people!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e38110fda1d4c2482c8d541eb613535
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{"chroma:document": "A loan that was paid off in 2017 and they never sent the payoff notification to the Georgia DMV. Then when we called them to get them to fax us the paperwork so we could get the title to our car that should have been filed 2 YEARS AGO... TWO different \"supervisors\" Erin and Ray both refused to fax the lien payoff to us. They HAD TWO YEARS. Why does it take 3 days to fax something they had TWO years to do? Pathetic. DO NOT DO BUSINESS WITH THEM."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e79283f233f4f529c14f266f3934a96
encoding: FLOAT32
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{"chroma:document": "I financed a car thru them and end up setting payment direct out of my account and they repossessed my car mistakenly but charged me the fee even when I picked it up and said they was gonna reimburse me but haven't! Did it again..How is this possible and you take outta my account more less you charging me the fee. Lawyer time now..Talk to one today. It's just sad now. I have call payment in an pay a over phone fee. Don't deal with these scammers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 74c1cf201a4341cbbe1991b146783989
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{"chroma:document": "I am at my wits end with their online system. It looks like it was coded about 20 years ago, and it doesn't offer the standard features that I expect in an online banking experience. There's no way to view what my regular payments are, there's no way to schedule automatic payments, and the schedule payment system is confusing and will not tell you if you're over or underpaying."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c691497bddb42bb99129dae547f20d5
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{"chroma:document": "Went to the bank at Telegraph & Maple Rd in Michigan to cash out a check which was issued under 5/3 Bank. The cashier (Taylor) refused the check because of the amount. I asked if I can see the bank policy and she said there\u2019s no policy for me to see, she couldn\u2019t cash a check with a large amount (6k) to a non-member. I tried to open a profile with them and refused to use the phone number that provided to her. I asked to speak to a manager and she said the manager is not there but the manager was in a different room with another customer. I called customer service while was there and the lady on the phone told me as long as the check is issue under 5/3 Bank and I could cash. I told the cashier and didn\u2019t listen. Jordan came out but couldn\u2019t help either. I called customer service again and they suggested go to a different location and I did. There were no problem at the next location."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d01da600306344558a52ae594a5bac80
encoding: FLOAT32
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{"chroma:document": "I have been with this bank for over 10 years and I cannot wait to finally change from this outrages bank. I am pretty sure they have a system in place that let them know when you have low funds to process charges that are not even supposed to hit your account for another few days, this way they have the ability to charge the DAMN overdraft fees. I am currently facing an economic hardship and they want to charge me everything under the sun, I am pretty sure that with all the fees that they are charging me and I've paid over the years I sent the CEO's kids to college. I cannot expressed how much hate I have towards this bank. Please DO NOT even consider this bank for ANYTHING. Trust me you will REGRET it. OUTRAGEOUS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5fb877b3d4304811bf3e953ea5dcd405
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{"chroma:document": "I have had my mortgage with 5/3 for many years but decided to do a refinance and HLC with another bank. I contacted 5/3 requesting a pay off and let them know that I would be managing my Escrow with the new mortgage. Fifth Third included my escrow in my pay off balance and caused my closing date to be rescheduled. They also suggested I just use my escrow balance to pay off the escrow that was had been added to my pay off balance. I think anyone with a brain can see that that would have caused me to lose approximately $4,500.00. We did get this issue resolved which caused me to miss work for a second closing date. In the meantime, 5/3 took a second mortgage payment for August without my permission. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 875db863019a453c96c03d6df27e57c4
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{"chroma:document": "If you are looking to use Fifth Third Bank for any reason DO NOT!!! I promise you will regret it. They have incompetent people working for them and asking to speak to a manager is a joke because they do not return calls or come on the line. I paid $54.00 to overnight as they suggested an insurance check they had to endorse and send back. They told me to overnight it and to put a self addressed stamped overnight postage on an enclosed envelope inside the envelope with the check and I would get it back Friday the 9th."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: adfe2549ec1a4305bbcbe4fc17e0e10f
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{"chroma:document": "I finally decided to to take advantage of one of the offers for a bonus for opening a new account. I was misadvised that I could fund the account by a Zelle transfer from my other bank. After it did not go through, I tried it again. Later, I discovered it still did not go through so I called the bank & was then told that I was misadvised & have to fund the account a different way. Unfortunately, the time allotted to do so expired. I funded the account & was not paid the bonus even after going to meet with a representative in person. I have the emails with the person who misadvised me but they left the bank & reportedly made mistakes. However, they should have honored their offer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e0cb025aae6436da0e2f31dad44c644
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{"chroma:document": "My HSA account card is not being accepted by any retailer I have tried for my medication or physician visits as a debit or as a credit card, both of which should be available. I am still getting statements and $1.50 \"fee distribution\" is still occurring on my card. I have tried to call the 18883503535 number on the back of the card and my statement, to which it says, \"no one is available\", and disconnects. I have tried to log in online to my account to which it is no longer accepting my password and will not allow me to reset my password. A reset link is sent to my email address that takes me to an error page and says my password cannot be changed and to contact the administrator. This is very frustrating, I cannot access my money, I cannot access anyone to talk to about it and they continue to \"fee\" it til it's gone!! This is a joke and theft."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d7d2d5b7afb041d8a144b04bf8239642
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{"chroma:document": "Each and every transaction is handled with TLC - they go out of their way to make you feel appreciated. If there is a question with a transaction - they will go over it with you. Again - you are a valued customer ---not just an acct. number."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 679821f1acaf4515a51f881ab0d52ad4
encoding: FLOAT32
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{"chroma:document": "My experience with the Fifth Third Bank is nearly identical to many other individuals who have offered their opinion on this mortgage company. Like many others, I also had my mortgage account with MB Financial but my loan was unfortunately transferred to this bank nearly a year ago. But found myself very frustrated by receiving calls from this bank as if I haven't paid my monthly mortgage payment on time, even though I have always paid my mortgage payment with the first week of each month and more than a week BEFORE the grace period (15 days) is over."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 99e9ebad114f40848e01e6df8dd81748
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{"chroma:document": "I was banking with MB Financial (which had merged with Corus, the bank I started with) and then MB merged with Fifth Third a few months ago. Towards the end of May I was informed that I would be receiving my new Fifth Third debit card. I never received the card and my current card was then turned off. I called customer service and was given an extension so that a new request for a card could be put in. I waited and still didn\u2019t receive a card. I then called again and ordered yet another card. I made this call last week. I again didn\u2019t receive a card and had given them my address each time just in case there was an error. Finally today, my current card was shut off again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f8f04b282694d7b8902ac0d7e728676
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{"chroma:document": "Vickie ** took 7 days to return a phone call. Blamed a trainee using her desk so she couldn't check her vm's she said. I found out from one of her co-workers today, she was able to check those vm's anytime from anywhere on any phone. Then texts me and says I'll call you back in a few. 50 minutes later, no return phone call. Don't use Fifth Third for a mortgage. They're unprofessional. Check US Bank. None of the easy lies will have to be dealt with. Stay away from Fifth Third."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6b9fcd0796074e818d2a54bee1f68ce4
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{"chroma:document": "Recently my mortgage was taken over by Fifth Third bank from MB Financial. Since the takeover my mortgage payment has gone up 70 dollars due to a so called escrow increase. Granted my taxes and homeowners insurance nor our school taxes have increased at all. We contacted Fifth Third and tried to explain this to them, but they just said we will research this and get back to us. 1 week later still nothing from them. Then we get a mortgage payment letter saying we owe double our payment plus a late fee. We pay our mortgage over the phone since inception back in 2015 with MB financial and never had an issue. This bank holds funds till after the 15th then sends to payments. So we get stuck with escrow raise because it is the only way they can raise our mortgage payment to rob us blind. I wish MB never sold out to this ruthless POS bank!! Looking for a new bank to take over our mortgage, screw Fifth Third!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I deposited a check on Monday in my Fifth Third's account. I asked the teller in great length when will it be available. I have to pay my rent, she said two business days. I then questioned her that it was a new account and this was by far my largest deposit, would that affect anything? She assured me I would have no problem. Of course now two days later they have put an additional 7 day hold on it and according to customer service and 3 different managers there is nothing I can do, not even bring a copy of the cashed check from the other bank. Truly not even very nice about the situation. One manager said, \"I can't give you my manager to talk to. There is nothing to discuss.\" She eventually gave me her manager who came on the phone with the biggest attitude in the world that she even had to talk to me. Can't wait to close this account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "All aspects are easy to use. I enjoy talking to customer service because they are so helpful and are able to answer my questions and help me set up my account. I had trouble setting up my account. Online banking is faster and easy to use. I like being able to use it anywhere. I can get my balance 24/7."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8080d426a4e14f2288f225feee8e0173
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{"chroma:document": "Total disaster after the MB Financial merger. Never ever had any problems before they took over. Our mortgage payment went up $70 due to escrow amount increase. We immediately called to pay the difference. They applied our payment towards principal and not monthly payment. I have called at least 6 times and endless hours to correct. They are calling my cell 10x in 2 days and not leaving a message. Total Harassment! I am told it takes 10 days to correct. Do not ever get a mortgage at this incompetent bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bbf12fd0dfae4cd4b56510437ede6fdb
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{"chroma:document": "Fifth Third held and rereleased pending transaction money. Paid car payment on July 5th. By the 11th 4 business days later the money was back in my account. I believe they thought I wouldn't notice because the car payment was now 20 dollars short. I put money in account that night and the next day car payment posted to my account. So this morning I get an email stating I have an overdraft for 74 dollars. Yesterday I get a alert saying the account has .68 cents in it. I call today and they said \"overdraft fees are from 2 purchases last week that just posted on the 22nd\". How is this possible? I had my check deposited on Friday and I transferred money into the account Sunday night. Stop rearranging pending deposits and stop releasing funds back into my account that are for purchases that I made. I'm not happy with how Fifth third. I'm paying 74.00 dollars for 2 purchases that totaled 13.33. I will be closing my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Basically, I saw in pending transactions I was going to be a few dollars short for my bills, so I went in and deposited $20 cash with the teller to cover it. Well, Fifth-Third has had my $20 in pending for 3 days now and has retroactively charged me an overdraft fee today despite making zero purchases since I deposited my $20 cash. This is not the first time they've taken money from me. There were a couple incidents in the past where purchases over a week have been rearanged to make sure my deposits didn't cover it, despite depositing more than enough for the week. They have been sued (and settled) multiple times over their illegal overdraft practices, and I think have another class action lawsuit going against them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 79b694b2b7c74895b7ede7d1efc02985
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{"chroma:document": "Tried to get loan for my Daughter here. I have IRA, checking, savings and mortgage here. Daughter has checking. 2 Sons have checking , savings and a Roth IRA here. Daughter's first car so I figured I would co-sign for loan. 1st told no need, then call back to sign. Then wanted contract for car changed. All the time we're told everything ok. Waited 3 days. No answer, called. Was told they were working on it. Over weekend applied online at 2 different banks and got approval in 24 hours. Monday came. Still no word from 53 Bank. Went with another bank and got money that afternoon. 5/3 Bank. Sent a LETTER 1 week later denying loan. No call just letter. Banks loan department, underwriters, have always been a pain here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Like many other complaints here, I used to have MB Financial accounts. Since the merge, it's been absolutely a nightmare. I used to be able to make my payments on the same day as due date and they would go through just fine. Now their customer service or even the payment talking robots aren't even set up or available. That seems to be a setup to charge the customers fees while providing NO help and support to the customers. Unethical indeed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e8e7d18e0a12459f9bf6625731bc9cbd
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{"chroma:document": "At first I thought Fifth Third Bank was a respectable institution but after what I recently went through I'm putting them in the same boat as Wells Fargo. Over 2 years ago I closed all my accounts with Fifth Third to switch over to Chase Bank and 3 months ago I randomly received a letter in the mail from Fifth Third asking for $750 in late fees. I was completely bewildered by this letter since I hadn't had an account with them in the past 2 years. Come to find out when I closed my account, they told me the account was closed when in reality it was still open. Even worse since I withdrew all the funds in the account when it was closed, each month I started accumulating a minimum monthly balance fee which came out to over $700 over 2 years! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7020b59b735d4ee2afc4dfb6253bec13
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{"chroma:document": "I got a checking account at 5/3 in Pinellas Park. Two weeks went by and I didn't receive my checks. I went to that branch on 66th and asked what happened to my checks. The manager went online and said everything was filled out but no one pressed the order button. I understand people make mistakes so I was not angry. However, I explained I have bills to pay and asked if he could put in a rush. He said it would cost $50 for the rush. I took out my money and went to another bank. Charge me for their mistake... I'm not paying for their mistake. Not good customer service if you ask me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: faf9afbb2a1c43b3a3fbe5b23fe0ad34
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metadata:
{"chroma:document": "Have an auto loan with this bank. Thief interest rates. Horrible service. Supreme incompetence. Wasted great amount of time trying to solve an issue and problem still not resolved. Stay away from them if you can."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d65091e103b94885864a86aede403214
encoding: FLOAT32
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{"chroma:document": "MB Financial sold my mortgage to 5th Third back in Iine 2019. I had to pay over 3,000.00 on June 21st! Then my mortgage went up due to property taxes. I just made another payment yesterday! And told them that it was paid yesterday, they fall short of harassing! I am not late. My mortgage was with MB and had a different due date! Cut me a break!!! What is wrong with these people? Now I am wondering if I am being ripped off! They are incompetent and rude!!! Called me 4 times this morning before 9am!! After I told them yesterday that I paid!!! Bunch of morons!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I opened an account with this bank and you cannot imagine that they closed my ATM card without informing me and it has been hell having access to the funds I deposited in my account. I almost forced to think that these guys are fraudsters."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 40db378bb27d4d6bb5e955c9cec08dff
encoding: FLOAT32
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{"chroma:document": "Fifth Third Bank recently purchased my mortgage from MB Financial. Each month since then Fifth Third Bank has double billed me; i.e. they took out two mortgage payments in June, they took out two payments in July. On top of that, when I call they show no concern, speed, or urgency in acknowledging or correcting the problem. The first time in June it took over a week for them to refund the charges. The second time in July was done in about three days... BUT then they also reversed the charges a second time a few days later, which put my account past due for July. I then went to make another payment for July, took screen captures (of course), and the next day the payment is gone. Called and after about three people and 40-minutes they said they can see the payment, but it will be a few days before I can see it. Bottom line, a) they do not care about the customer, and b) I will be refinancing to get as far away from them as possible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4499bf9ba3d4f169936f77c9ddb19c5
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{"chroma:document": "Everything was great. The staff was very professional and did their best I believe. I guess the interest rate was a fair rate. The financial gentleman was very nice as was our salesman. We really appreciate their help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 95467e1f34874fc2beb54e14e7efac50
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{"chroma:document": "My mortgage loan was recently acquired by Fifth Third Bank from MB Financial through a recent merger. I had been with MB Financial for four years with no problems. The past two months of transitioning from MB Financial to Fifth Third has been plagued by incompetence, harassment, and a broad general lack of customer service. If you are victim of this recent merger, my condolences. If you are exploring Fifth Third Bank for loans or banking service, my advice, run. Avoid this group at all cost. I have wasted so much time and energy on trying to accomplish some of the basics with this outfit that I am in complete awe of their ineptness, I mean, it is like they are literally trying to fail and drive customers away. I am going to refinance my mortgage just to get away from this place."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30896e13f0ba4ecc984e25e8d4ec21a4
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{"chroma:document": "I had a truck loan with Fifth Third Bank. I paid off the note and it has taken 4 phone calls in a month\u2019s time to get a lien release letter from these people. AND I STILL DON\u2019T HAVE IT. The last arrogant customer service person-Matthew-says it has been mailed. (This is also what the person time before last said, two weeks ago.) And then, being the \u2018professional\u2018 that he is, he cut me off short and hung up. I\u2019ll never do business with these unprofessional stooges again. I will never recommend them to anyone and will discourage anyone I know, who may be considering doing business with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0fd94569a84e47e4950599d4cdedefa5
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{"chroma:document": "Absolutely lousy!!! Mario was rude. My father is elderly and I was trying to handle a response to an inquiry. He made it so difficult and upset and confused my father needlessly!!! Impatient, inconsiderate and rude. And it an error on their part!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1ef5eafaadfa4e4d972e22224eacaaa3
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a checking account at Fifth Third Bank. I deposited cash to open the account. I was expecting a cashiers check from my old bank of 15 years until they took it upon themselves to freeze my account and not inform me. But that is for another review. So I deposited the cashiers check into my account. Thinking it would be available the next day. Nope - they hold all deposits even my direct deposits for a week. Are you ** kidding me? A week? What purpose does that serve except to piss me off. It's a cashiers check from one of the biggest banks in the country, and they say they need to be sure it's not fake. I understand there are dishonest people, lots of them. But, a week? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2d8d5903c7dd453b9613c9410b4cb481
encoding: FLOAT32
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{"chroma:document": "My husband and I had purchased a car in 2013 and the dealership financed my loan through Fifth Third Bank. They gave us a booklet of payment vouchers to submit with each payment every month. I made EVERY payment ON TIME and for a period paid in advance by a month. Needless to say, we made every payment on time. The end of the term arrived around Oct of 2018. The last page in the booklet said that this was not the last payment, so we made a call asking what the balance was to pay. They stated the last payment should be a double payment so we sent a double payment in. We awaited title but didn't look out for it. Months passed and we honestly forgot about it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 827c941bc8f8474a8cd13d8351f14a1e
encoding: FLOAT32
metadata:
{"chroma:document": "I'm disabled and on a fixed income so when I got a phone call from my local office back in April saying there was a better account for me and to come in and switch to it. No one ever explained to me what exactly the charges would be. Now that I'm on this plus account I get charged $10 every week. My account is over drafted and because of this I am now homeless and losing my car. Thank you Fifth Third for taking advantage of people on SSI."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 38401446d5334feaaf55071e685f03cb
encoding: FLOAT32
metadata:
{"chroma:document": "For many years I had many accounts in MB financial taken over by 5/3 bank. My 2 one year jumbo CD with 1.8% interest matured in February, BUT without any notice, my knowledge and my approval bank renewed them for 3 months with 0.05 interest. I have learned about their illegal act on June 3rd when 5/3 bank informed me that this 2 accounts will mature. I WAS SHOCKED. I have earned on this 2 jumbo CDs with 0.05% interest for 3 months about 112$ instead of over 1000$. THIS WAS BANK'S THEFT. On June 3rd I did complained at 5/3 bank and with the full understanding of that illegality Mrs. **, Mr. ** and Mr. ** help me to have that money back in my CDs. I would like to thank them for their help and to 5/3 bank for protecting their customer right. 5/3 bank is my bank. Vladimir **, retired."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c8a6c343124847d39d672d2badd8e140
encoding: FLOAT32
metadata:
{"chroma:document": "Unlike other banks who are happy to help you move to a new state and provide your new state with a copy of your title, Fifth Third isn't. They work with a third party vendor who puts you on hold for at least an hour before I hung up, and also wants to charge you for this transfer. I'd never heard of Fifth Third before we bought our truck but I will certainly make sure we never use them again. Customer service sucks. I called back to tell them I've been on hold for an hour and all they did was transfer me back over. They said they would get someone on the phone for me so I wouldn't have to wait and just did a transfer to start the wait all over again. Never ever ever use this bank because they obviously don't value their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 430b05f405384510a62deba21182bb6a
encoding: FLOAT32
metadata:
{"chroma:document": "Customer support is horrendous. Called customer support for help on their online banking app and she just couldn\u2019t figure out exactly how to help! I just opened this account and I\u2019m already very disappointed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ff7b06d0cb1428184b30751eabf09cd
encoding: FLOAT32
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{"chroma:document": "I set up a 5/3 account because the company I worked for had a short list of banks with which they worked so I had no choice. I hate big banks, but have used Chase for years with zero problems, good customer service etc., but had no choice so I had to do this. I went to a local branch to set up my business checking account. The guy setting it up had no clue whatsoever what he was doing and set it up as a corporation despite my clearly stating it was a single member LLC. He couldn't figure out how to fix it, and we had to involve the branch manager. This ended up taking close to an hour. Well, no big deal in the grand scheme, but it got worse from there."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c94dbf2931e24f199c18becf3590f754
encoding: FLOAT32
metadata:
{"chroma:document": "Absolutely, positively do NOT bank with Fifth Third Bank. I got stuck with this miserable bank when they acquired my bank, MB Financial in Chicago. Right away I got hit with $370 in fees. I never had a problem like this with MB Financial. I talked to a number of former MB employees who are now employed by Fifth Third and they hate them too. They say Fifth Third is just a big, impersonal, corporate monster. I am heading to a local community bank to change banks. I hope Fifth Third keeps its tentacles off this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: deaff3f52aab458bb7f1b2d7f8d8cb42
encoding: FLOAT32
metadata:
{"chroma:document": "I called Fifth Third customer service to inquire about a simple form. When I called, I was hold on for over 30 minutes. Once a representative took my call, he said he needed to put me on hold and transfer me to a different department. After 15 minutes of holding, the call simply ended. I called again and began the process. 20 more minutes on hold and then the call ended (again). I called a third time with close to 30 more minutes on hold, at which point, a customer service representative placed me on hold. She informed me that the form I was requesting could only be accessed at a local branch. Over 100 minutes on hold. Worst experience I have EVER had with a bank. I will never bank with Fifth Third, and I will be sure to let others know about my experience. Truly awful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cce3e44949d441dd86a5d068977f359d
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019m very disappointed with this bank. They are the worst banking company ever. They put you on hold for at least a good 45 min and they will hang up on you before you have a chance to ask anything. They\u2019re also very nasty with customer. I\u2019m going somewhere else starting tomorrow."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cbc9a06f3d704d65a74ff191424e5265
encoding: FLOAT32
metadata:
{"chroma:document": "I am absolutely speechless with the inept level of customer service that exists at Fifth Third. As should anyone if they were in my position. I put in a request to receive two years of account statements in CSV format so that I could upload them into my Quickbooks account. Quickbooks can only see 90 days of history from a bank and if you need to upload data from an earlier time like I did, you need it in a format like CSV. So not thinking I was out of line, I asked for those, and I was assured at the beginning of April, almost TWO months ago, that I could receive my statements in CSV format."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2d6ebf3b93914bdca4bc043f69f4ef18
encoding: FLOAT32
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{"chroma:document": "This company has the most asinine process to request and verify evidence of insurance. My mortgage loan was sold to Fifth Third Bank, who is now servicing the loan. They sent me a letter requesting evidence of insurance, even though it's escrowed through them and they're the ones paying for it. They warned that if you don't send it to them, they'll bill me an obscene amount for their own insurance. So I sent them evidence of coverage. Unfortunately, they send no confirmation once they receive it from you, so you have to waste your time calling in. I did so and they confirmed they had everything they need. But then a couple weeks later I get another letter. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: af4b637f377446e7a41a244a79cfd3f2
encoding: FLOAT32
metadata:
{"chroma:document": "They will scam you as much as they can. Do not reply to them asking for you to pay a loan. The bank you once had (MB Financial) folded and they bought their loans probably for fire sale, but they don\u2019t have account info or your loan info as to what the loan was for. So don\u2019t give them any more of your info! Check your Credit report to make sure no false are being made from them or MB Financial. Next go to your local DMV and find out who holds the lien. If they don\u2019t respond, take the return mail back to DMV and try to obtain a lien or what ever they can to help you. Stop Paying MB Financial/53Bank.com!!!! Until we figure out what\u2019s going on. I have contacted my lawyer about this and will get back to you guys!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 59e76f82c45340429019569f7039003c
encoding: FLOAT32
metadata:
{"chroma:document": "After buying the bank I had a loan with, they failed to set up my account as communicated so I could make payments. Online there is no setup, only an error saying, \"There was an issue retrieving your accounts.\" I can't do a manual setup as I never got any info other than I have to pay through their website. Call customer service to be hung up on by a robot because 1) I don't have a credit card # to give them, 2) Their number system for loans doesn't function. Never missed a payment until now, doubled paid for a year out, and now I can't pay at all. Zero online setup, ineffective robotic customer support, and completely unprofessional communication."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1cf5b73a40fc43cbbabcbffa9a05cd2b
encoding: FLOAT32
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{"chroma:document": "Financed my auto loan and have been displeased with all interactions and processes. As a registered nurse, I have little time to sit on hold for 30-40 minutes to make a payment as their website and app are not user friendly and are never functioning properly. Customer service is rude and disrespectful. Processes seem to be made to be intentionally difficult and time consuming. I will never use them again and am looking to refinance my car simply out of constant and habitual bad service and on going frustration. Read reviews on additional fees, withholding funds and complaints on fraudulent activity. Stay clear from this company. It has been an absolute nightmare."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86268de0c3c34acca98e21c988cd61b6
encoding: FLOAT32
metadata:
{"chroma:document": "Someone ordered items online without me knowing. I called the bank. They told me they had to investigate it that it would take 3-4 days. A week went by nothing. I called them and they told me that the transaction was pending. I said, \"How is it pending when you all canceled the card?\" They said, \"The company has to take the money and refund it back to you.\" I said how are they going to take something when the card was canceled. They rude lady said, \"Well you  have to wait three more days.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 217378272e8b4d128a30bacc04ab4fbf
encoding: FLOAT32
metadata:
{"chroma:document": "I had a motorcycle loan with MB Financial that was transferred to 5/3 Bank during this merger. After MB Financial failed to help sort out my total loss claim because they were already in the process of merging, I\u2019ve been given 5/3\u2019s total loss \u201cdirect number\u201d. Currently, I\u2019ve been waiting on hold for 51 minutes... and the clock keeps running. Wonder when they will finally answer their phones?!?! How can you be such a large bank and not have the capacity to answer phones in less than an hour?!?! This is madness."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb8d4764985a4e8595a8cc80be652d27
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{"chroma:document": "Updated on 12/03/2020: I have been with 5/3 for over 3 years now. They screw up everything that they touch! Every year they fail to put enough in my impound account to pay my taxes and insurance even though they have the statement from my county telling them how much it will be. Every year they try to raise my payment $400+ to cover their mistakes. They do not return phone calls as promised. They lose paperwork. One year they paid the wrong homeowners insurance company out of my escrow impound account. Customer service reps always have a attitude, one time a girl started crying to me and telling me that \"I don't know how bad it really is here\". If you have a choice I would steer clear of this loser company! They need to be out of business!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f7ce2dcd37cc475580fafa35c6ab161a
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{"chroma:document": "5/3rd uses a third party for their ATMs. I work odd hours so sometimes the ATM is the only way I can deposit money. They regularly eat my deposits. The clerks from several branches are aware of the problem and say it happens a lot. When I try and file a dispute claim I'm just sent into automated bot hell, then talk to a CSR with poor English skills. They then transfer me to a number which is the original number I called. Uncaring soulless monster of a bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 84eadc813c494b65a1672106c01e5170
encoding: FLOAT32
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{"chroma:document": "I would like to not give them ANY stars but this system does not allow that. This review is regarding the South Holland, IL Branch that was recently MB Financial. After living in South Holland for the last 8 years, I would always go to MB Financial and cash in our coins for my mother and I to travel on our annual trip to Las Vegas to celebrate my deceased father's birthday. Since I knew this was a place to cash in coins, I found some coins in my SUV that I am trading and wanted to cash them in. I entered the bank and poured my coins in as I usually do. My receipt came out for 24.00 and I knew that because I was not a customer I would only receive 22.63 because they take a percentage for non-customers. There was only one teller helping another customer, and I was the second in line. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cee19e4b3c37408b9c531846f7c0b56d
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{"chroma:document": "My mortgage was transferred from MB financial to Fifth Third. I spend over four hours trying to get access to my account information. The whole experience was horrible and frustrating. I dealt with long hold times and totally automated systems where you could not speak directly with a person who could actually help you. I ended up speaking with several different individuals, and the majority came off as rude, unsympathetic, and hard to deal with. There were a few that were nice and helpful, but they were the exception and not the norm."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb02dd0976904adc8b3aa2e1d5b20e37
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{"chroma:document": "My mortgage was transferred from MB Financial to 53rd (MB is acquired by the latter) this month. I received a letter from MB Financial to inform me this change and ask me to mail in a check to 53 bank to pay this month (the starting month) mortgage to 53 bank since the old electronic payment method that MB financial used to do is no longer effective."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 69b4bce0f57044bea86ccddf4fe6be3c
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{"chroma:document": "I would give a zero, but that isn't an option on this site. I started a new job and changed my direct deposit to my other bank, USAA. With no notice 53rd started to take a monthly fee out of my checking account. The website prompted me saying that \"We have noticed a change in your monthly income,\" but that was all, no disclaimer that I would be charged. Scummy business practice and one that punishes anyone that is poor. I have been a member of this bank for almost 10 years, but now I will be closing my account and moving all of my assets to my other bank, possibly a new one too."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ceb552381d743028a9132dcd615f2eb
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{"chroma:document": "Worst bank ever to have a car loan through. You get transferred a million times to talk to the right person and they are so lazy and greedy that when you move to a different state they won\u2019t fax a copy of your title. They make you pay to UPS it and they send it to your original state and make you wait weeks instead of cutting out the middle man making life easy and just faxing it to your location like a normal caring bank. Do do business with them - you will regret it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 35bc827bcd59403c96072b7056ddfe96
encoding: FLOAT32
metadata:
{"chroma:document": "Just got switched over to 5/3 from MB financial and can\u2019t believe how poorly they treat clients. I tried to GIVE them money and was put on hold the first time for 20 minutes, then transferred and put on hold for another 30 minutes. The first agent was polite, the second not so much. Each one told me a different \u201cnew\u201d account number, neither of which were recognized when I tried to pay through the automated phone system, so back to waiting on hold to speak to a real person. I would have LOVED to have paid online, however they required I input the exact date my mortgage was generated for verification - which I cannot remember since it was over 20 years ago!!! Is that a thing? Do people remember their mortgage day like they do a birthday?!?!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e557b57c860434c909390c25131074d
encoding: FLOAT32
metadata:
{"chroma:document": "First month of dealing with 5/3 after merging with MB Financial. 30 minute hold to even talk to an agent is a very poor start. Agent no help, original paperwork reflects inaccurate monthly payment. Thankfully in the process of selling, so these clowns will not be my continual problem. Customer service is awful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23533506aed142a0bfff9fc850440141
encoding: FLOAT32
metadata:
{"chroma:document": "My RV loan was transferred from MB Financial to 5/3 Bank. When I tried to set up online banking, was told that I had to call their customer service number. Was on hold for 21+ minutes before speaking to someone, then told that they would have to transfer me to someone else to set up online banking. On hold for 23+ minutes after this and finally hung up. HORRIBLE CUSTOMER SERVICE!!! If I had a choice, I would not be doing business with Fifth Third Bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 91dd23ce20fb445cb3e97c9c09eb378b
encoding: FLOAT32
metadata:
{"chroma:document": "What can I say, they are the best I have worked with in the last 52 years of buying or building homes. Fair, honest, considerate customer service. They bought my mortgage and I am certainly glad they did."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1b5148ef4b834d68b170dcbfd8f5c3e4
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metadata:
{"chroma:document": "I made the mistake of putting my home loan through Fifth Third Bank. Since closing on my house, every interaction I've had with the local branch and phone support have been problematic at best. From convincing me to open a checking account and proceeding to charge me a monthly fee \"accidentally\" for several months, I closed out the account and at this point only have my mortgage there. Now I'm attempting to pay a contractor and am unable to get the check from my insurance company endorsed. Having anyone capable of decision making would be a benefit, from the internal bank phone numbers to the external customer service numbers. I have yet to hear a person that can provide support. Worse is having the call on hold just hang up after 20 minutes. Or the experience in the bank where the Personal Banker was on hold for 45 minutes before realizing that the support lines closed while we were on hold."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5521e24c81d54519b21c44eaca0e5f4e
encoding: FLOAT32
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{"chroma:document": "5-6-19 Day 1 of MB Financial/Fifth Third merger and none of my bill payees from my former MB Financial checking account appeared to have transferred to my new account at Fifth Third (as promised in the Welcome to Digital Banking Letter at Fifth Third Bank). I placed a call to Fifth Third about this and was on hold for 21 minutes before being connected to a representative. Fifth Third finally figured out (after spending 48 minutes on the call) that they forgot to load the bill payees from the MB Financial accounts into their system. Suppose to be done at midnight tonight. Holding my breath that this takes place. Not the best way to introduce former MB Financial customers to Fifth Third Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f33e0a0087741bf9eb8cfac1479ea8e
encoding: FLOAT32
metadata:
{"chroma:document": "Truly. Worst seven years of banking I have experienced. They take advantage and \u201ccan do nothing\u201d on every turn. Fixed appraisals to keep their PMI. Two week holds on funds. Customer service where, \"ooops you are disconnected\" after endless hold times. Be smart folks. Do your research. It isn\u2019t worth the pain."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 35eb15a496f94cb4890c92c5dff2a1d6
encoding: FLOAT32
metadata:
{"chroma:document": "We were a 5/3 customer for 30 year, had $130 sitting in 5/3 saving and got sent to collection company for a $190 Trio charge that we didn't know about. We ever got a statement for 9 months. %/3 says \"For Sure\" they mailed out statements, and their record show they called. I can't prove they actually mailed anything but can prove via Verizon they NEVER called. The two customer service people I talked to could be replaced by robots, they just read a script, they don't care and can't even comprehend why we suddenly didn't want to pay a $190 charge while their holding $130 of our money and when I brought up the Verizon bill that show ONE ON CALLED it was just silence from 5/3 customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ac25b61d63334b748271b11233fffe55
encoding: FLOAT32
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{"chroma:document": "We had a tree fall on our house in FEBRUARY!!! Terrible damage. After finally dealing with insurance we had to then deal with the mortgage company to pay the contractors in the beginning of April. After jumping through leaps and bounds for 5/3 and paperwork to for the contractors to begin, we mailed the check priority. their timeline stated we should have had the disbursement checks within a week/week and a half. Well, after not receiving the checks in the mail, we call a week and a half later. They somehow didn't process the checks to mail out. So nothing was done when they received our check. THEN they tell us we can go to FedEx to prepay for a shipping label, email it to them, and this would speed it up after their mistake. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 717befc3fdb84614a6a027f475f3db2b
encoding: FLOAT32
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{"chroma:document": "10 PM Sunday night - noticed 2 unauthorized charges on my debit card/checking accounting. Problems: 1. 1-800... reach no one... Automated system is the biggest joke, so now besides from being upset about transactions, it is getting late at night, and this stupid 800 bite me number is not accepting account numbers / social security numbers etc. I am livid at this point."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f8fc9db91ec4abf9bf7c3ca621038e6
encoding: FLOAT32
metadata:
{"chroma:document": "Someone cloned my debit card and took over one thousand dollars out my account. 5/3 refunded the money and in less than 24 hrs took it back - they said the reason they took it back is because the same person in the videos was making the atm withdrawals (you can clearly see it's not me you dumbass). DO NOT BANK WITH 5/3. THEY ARE FULL OF **???? YOU 5/3 BANK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4700b0e1b81544ac9e2624e945c9ba68
encoding: FLOAT32
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{"chroma:document": "If I could rate Fifth Third a negative 1 million to these loser, crooks, I would. They're scum bags and they've been exposed. Did a mobile check deposit of 7500.00 which took months to even reach that level of deposit. To out of nowhere put a hold for 2 weeks on my mobile check deposit for $7500.00. Gets better. The check was written from my business account at a credit union where we clearly established that the check cleared and is gone from my acct. And Fifth Third has the money 24 hrs later. After hours and days. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 37e182703bee47fd8148a1e773235dfc
encoding: FLOAT32
metadata:
{"chroma:document": "Don't get me wrong, I love knowing that my account is secure. 5/3 just takes it to a ridiculous level. I've had my card shut off numerous times in the year that I've had it for ridiculous reasons. First, because I ordered something from Europe. They didn't even tell me my card was deactivated. It was just a cute little surprise when I tried to pay for dinner. Then it was shut off SEVERAL times for entering the incorrect password \"multiple times\". It was once. They shut my card off for entering my password incorrectly once. This wouldn't be as big of a deal if I didn't have to sit on hold for 20 minutes every time just to wait for whatever dipstick is working in their call center to hang up on me. Avoid."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef98793df59941679976666c796a6a8e
encoding: FLOAT32
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{"chroma:document": "On 04/23 my husband and I opened a checking account with 5/3 and deposited a large settlement check. They told us it would be a 24 hr hold until our funds were released no problem. So the very next day 04/24 my husband and I funds were unlocked. We transferred 1,000$ to our Access 360 card and withdrew 5,000$ cash from our account. We still had well over 10,000$ in our checking plus the 2,500$ in our saving account. On 04/25 we went into our bank because we needed a new Access 360 card which was reissued to us and after it was reissued we attempted to transfer another 1,500$ from our checking account to our prepaid card and we were informed that 5/3 had closed our accounts completely and was sending us a cashier's check and a letter detailing why our account was suddenly and without notice closed. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cf596fbf7c5d4a9e8a797a26caae1d32
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{"chroma:document": "I am a Real Estate Agent working with a buyer who applied for a mortgage loan with Fifth Third Bank. They had the application for nearly a month and the day before the closing they are asking for most silly questions for approval of the loan. My buyer had sent all the information as and when asked and they always miss it and ask again and again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e64a20a2a7264a8fbcee134b5aab5778
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible. I closed my account. This bank held my check for ten days. First blaming it on my job, then stated it was a government hold on it and it was nothing they could do. I went through my welcome packet and nowhere in there did it state they could do this unless you have a history of overdraft fees, bounced checks, etc. When I stated this they had no answer for it. Smh just shady."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b2d4563c3dc401c82286a1255341dff
encoding: FLOAT32
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{"chroma:document": "I have been with this bank for over 10 years and I couldn't be more dissatisfied with their customer service. I have walked into the branch at Jungle Jim's twice in the last week and got a different story every time they made the mistake and they are telling me I'm going to be charged and said there is nothing they can do, I don't want to change banks but they have let me down time and time again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1150fef6116c4c128a8e4249af0bf884
encoding: FLOAT32
metadata:
{"chroma:document": "So this bank is terrible. They are not out for the customer - only for their own greed. They charge overdraft fees the same day your check gets deposited. Don't do mobile deposits, you have to wait for your money for 6 days. I talked to a rep on the phone and he said he doesn't even bank here for all the ridiculousness he sees. Stay away from this socialist bank!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 61fda25f2d27478dafa61356b55bbffe
encoding: FLOAT32
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{"chroma:document": "I received a car loan through 5/3 Bank and at the time of purchase was given the first 3 months payment free via my Hyundai dealership. I put down about 6000 and my loan was for about 24,000. When I came time to make my first payment I looked online and was shocked to see I owed over $1,000 and never got a call, text or email about my delinquent account. That was strike 1."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 863d0cf16dbe4cf8bbab97c5db7ddee7
encoding: FLOAT32
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{"chroma:document": "This is the worst bank I have ever felt with. I paid off a loan on March 27, 2019 and my personal bank sent a Payton error through ACH on April 1. 53 received this payment on April 2, 2019. It should have been rejected and put back in my bank. I have talked to several representatives on April 2, April 5, April 12, April 13. The first one told me that I would receive my overpayment back in 10 days!!!! The next several representatives told me that they do not have my payment and it would take 10 to 15 days to find my money. It has already been 10 days. The amount owed back to me is 500.00 approximately. On April 15, 2019 a representative told me that they see my over payment and was in touch with a specialty department and told me that my money will be back in my account on April 16, 2019, if I did not see it to please call back. I was told why it was not sent back. Which is not excusable! It was because they did not have my account closed. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 03f5e87f4d264aa88aaca4b005426546
encoding: FLOAT32
metadata:
{"chroma:document": "The bank is not truthful plus they do everything they can to charge fees. I'm retired and on a fixed income and they keep my money tied up for long periods of time. And they do not back their words up. Just be ready to be lied to because they are full of them. Plus every branch is understaffed. They have one person working the teller inside and the drive-thru. You will burn a lot of gas if you go through the drive-thru. Good luck if you choose this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 700ab37577db42869e4fcf3fa0aecac0
encoding: FLOAT32
metadata:
{"chroma:document": "I visited Dubai in December for a vacation. I used my card in a store and didn't realize the overpriced scarves I was being charged for and asked them to cancel the transaction. After numerous times asking and having several men block the door from me, my sister, and friend leaving to get back on our tour bus that we were late for..a gentleman finally said he would take care of it and we left. (I should have known better looking back in hindsight). Well, they didn't take care of it and as soon as the money processed out of my account, I contacted the bank from Dubai to explain what happened. They said no worries and processed a refund on my account. Well 3 months later, the money was taken out again. When I called to find out why, I was told my dispute was denied. I asked why and they told me a receipt was provided showing that I signed for the merchandise. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f75e4c609c4b4f68ae07b29654a58688
encoding: FLOAT32
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{"chroma:document": "This isn't the first situation I've had, but it's definitely the most frustrating so far. I use online banking ALL the time. I went to pay my bill, and a window popped up stating that date (of payment) was no longer available. Knowing this sometimes occurs when it's near the end of the business day, I chose the next day. 53rd took the 3600.00 payment out on BOTH days. It has taken me almost 3 weeks, 4 hours with Customer Service, 2 Supervisors, 5 lost calls during transfers where I had to start all over, and providing my information more than a dozen times and it's still not back in my account. Today I finally received the verification codes I was told I had to wait for via e-mail/deposit. Now the system will only allow me to transfer $2000 each day - plus it looks like they are charging me a transfer fee - to transfer my OWN money back into my account for an error made by their system. Money is still not back in my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 93543d88d59b4c6489c74716a92a2ac5
encoding: FLOAT32
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{"chroma:document": "I got online today to redeem points from my credit card. I went to log in as I have for many years. I have a business and a several personal accounts. So anyhow I went to log in and it tells me wrong password. So I checked the keyboard made sure the shift key was in the proper place and did it again. Same thing. So I checked everything again. Type in my info and got locked out. So here it is on a weekend. NO customer service to call because no one is there. WTF. \u201cWe're here to serve you a 53rd better my **.\u201d I have no way to get to any of MY MONEY. I have to wait till Monday when they open. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c45d327b68cf44a2a23003e311ac04fb
encoding: FLOAT32
metadata:
{"chroma:document": "Our home mortgage was opened at Fifth Third Bank in 2017. As with most mortgage lenders, we were encouraged with incentives to integrate our property taxes and homeowners insurance into an escrow account, which we did. In addition to paying exorbitant closing costs, we also wrote a check for the minimum amount @$870.00 in our escrow account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 18428ac18f9c4d7e90ed7d09b695af80
encoding: FLOAT32
metadata:
{"chroma:document": "I mainly bank with Chase, however, when I became a caregiver for my parents, 5/3 came to offer new accounts. I should have STAYED AWAY, but thought it would be nice to have an separate account for this. I had to do a dispute on Thursday, March 28 for a wig (yes, a wig...lol) that I purchased against my better judgment from a \u201ccompany\u201d I found on IG. We had great communication before my purchase, but after my purchase...NOTHING! Which made me leery. I sent the seller a few messages inquiring what was going on to finally saying I\u2019m going to dispute the charge. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f5dbb29ce05472bbc0807e113349f2c
encoding: FLOAT32
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{"chroma:document": "My account was hacked and not only hacked but sent it negative over 1000 dollars. Now I have to wait over 5 days to have any money. The charges first had to stop pending. Um why would you not just stop the charges and not them go through. So not only did these people hack my account but they got all the stuff they bought and now I have to wait 5 days to get the little money back that I WORKED FOR. I'm a mother with children and they are just like, \"Oh well.\" I've talked to other people and this is now how it works at their banks. Then when I initially called the fraud department they didn't even tell me I had to call the disputed department."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 064089fdcf914c08bc001658cd2d2e70
encoding: FLOAT32
metadata:
{"chroma:document": "Be smart to stay away from this 53 bank. They will steal your hard working money for any reason even they charge you service fee to made your balance below so they can excuse for fee charge. They don't care when you made a deposit. They used their own calculations bill cycle so if you bank with them you better check your balance every second. behavior...."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2880d2d40d6844478bba65167c5f5d4c
encoding: FLOAT32
metadata:
{"chroma:document": "Stay away from Fifth Third Bank. They are a complete nightmare. I've spent 5 hours dealing with issues with this bank and I've not even been with them 30 days. And that's the deal too. You CANNOT use bill pay for 30 days after you open an account! Seriously? You will not be told this either. I cannot say enough negative things about this bank. If you LOVE making phone calls, having problems and dealing with customer service people that tell you there's nothing they can do, by all means, sign up!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9acd6e4580624aabacb40a17cb643121
encoding: FLOAT32
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{"chroma:document": "Back in December 2018, an ATM card that was delivered by mail was stolen from my apartment complex mailbox. The thief was able to go online and activate my ATM card through the automated process even before I had set up a PIN. The thief was able to go to an ATM and withdraw $800 cash. Then he/she went to a check cashing store and tried to withdraw $1800. This is when I got alerted of the fraudulent activity by Fifth Third text. I was able to call in the extremely annoying and unresponsive Customer Service Automated service that does not recognize your social security number or let you bypass any of the pre-recorded options until completion. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 50d7de6f838f4d90a9e757140b0091db
encoding: FLOAT32
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{"chroma:document": "I have banked with 53rd for over 7 years. I have had a mortgage loan, a checking account, and several credit/debit cards. Calling the main customer service number has always been horrifying. The favorite phrase is \u201cI really do apologize but...\u201d. The really amazing thing is that they have fees for absolutely everything and despite being told by customer service that this fee or that is unavoidable I went into a branch last year and had a manager wipe away multiple fees from my account relating to everything from the sun was shining the last time I used my credit card to it was raining last time I wrote a check. The funny thing was, the manager knew I had sold my home and was going to be shopping for a new mortgage. Miraculously the fees were not unavoidable and could be reversed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ad2c4a0cdb9e40308aae817171866bd6
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{"chroma:document": "This is a rant, but it's base on my actual Fifth Third experience. My credit score is 797, my card limit was $2000 and the balance was paid off every month. 5/3 reduced my limit to $500... Just because. I've had the card since 02/2016, never missed a payment, seldom carried a balance at all, never late. The only debt I carry is a 2-year old car note, that, just like the credit card, is never late. As my available credit has been reduced, so goes the capacity and my credit score takes a hit (it will recover)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e24b595f9ad4131ac2c2854da55bb17
encoding: FLOAT32
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{"chroma:document": "PLEASE PLEASE PLEASE. I have to be short with this, but Don\u2019t bank with this bank!!! They do not care about you. They have lowered my credit limit three times in the last six years. I have not missed or been late with this bank, but they tell me it\u2019s because I do not use their bank and credit card enough. I have excellent credit rating which I monitor all the time. I had a couple of car loans through this bank also. One which I paid $10,000 to pay off the rest of my loan. I receive A statement in a couple weeks later stating that I owe them more money because I paid the loan off early. This was the interest that they lost on the loan because I paid it off early. This should let you know that all they care about is the bottom line for their company and not the customers that make the company. PLEASE STAY AWAY!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have had numerous issues with their ATM machine making deposits, retaining my card and extremely slow. I have 2 business checking accounts, 1 personal checking account and 1 personal credit card. I was told for over 2 years that I could not view personal and business accounts on the same screen. I found this very hard to believe since one of their employees was able to tie my personal checking account (after 1/2 years of being told by various employees that it was impossible) with my business accounts. Then I applied for and received a personal credit card and was told there was no way I would be able to view that on that same screen. Then I called again and a girl said that you definitely could view all of them together and within a few minutes I logged off and logged back on and I could view all of my accounts. I was elated, but upset that it took 2 years to make this happen."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 116b9f34e4a0486abe0c0298ce90f76e
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{"chroma:document": "This bank was the only bank willing to give me a loan for a new vehicle. Desperate I didn't hesitate to take it not realizing that for every $300 I paid a month only $200 was subtracted from the over-all loan. That's on me for not reading the fine print. Trying to pay off the loan monthly was doable but not without issues. Trying to make the monthly deadline was questionable at times as their mobile app and internet website always... and I mean always had \"technical issues\" forcing me to delay my payment until a few days or less before the deadline."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4adac3a58aa3434288258b204e74e429
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{"chroma:document": "Fifth Third claimed that every credit card outside a certain mileage from their main branch (couldn't translate the amount from thick accented operator) had been canceled due to fraudulent practices. Has anyone else had this experience? I'm fine with their decision, except they NEVER bothered to notify me. Thankfully, I learned about it through TransUnion and Experian. But if I happened to be outside my home city and this was my only credit card to get home, I would have been in big trouble! Thanks for the notification, NOT. I will never use this bank again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c471d5a992bd4d6c941882087a697aaa
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{"chroma:document": "On 5/17/2018, I attempted to purchase two tickets on the Ticketmaster website with a Fifth Third Rewards credit card for an event scheduled for 11/17/2018. Unfortunately, I was charged for four tickets in error. I disputed the charge for two of the tickets through Fifth Third Bank in the amount of $1385.62. The dispute was closed on 8/22/2018 in favor of Ticketmaster with insubstantial evidence provided by Ticketmaster. I arrived to the State Farm Arena on 11/17/2018 at 5:10 PM EST to pick up the tickets from Will Call. Upon attempting to enter the venue, the Ticketmaster Box Office representative informed me the total amount of the transaction was refunded to me as a result of the dispute in the amount of $2771.25 and I will receive it within 7-14 business days. I was also told the tickets I received from the Ticketmaster Box Office were voided and I was not permitted to enter the venue for the event with them. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: decef58757944b37b675e502269da569
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{"chroma:document": "Processed auto loan with wrong last name - I was forced to supply proof of identification to amend. Duplicated automatic withdrawals from my checking account for payments - took 2 weeks to receive refund back into my account after 4 calls to customer service - waited over an hour each call and was transferred minimum of 3 times each time. Was informed that the refund was not attempted for 5 days after initial complaint and assurance that it would be corrected and then told that it would take another 10 business days to return my money to my account. I've learned that this bank is one that is a go-to bank for auto dealers throughout the Midwest. Consumers have a choice when they purchase their automobiles of which bank a dealer uses when arranging for the loan - this is not the bank you want to ever use. Recommend a refinance with another bank should you find yourself with Fifth Third Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 741a621eec7542089a61c8075fd4bf80
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{"chroma:document": "I was forced to use this bank to get a car loan. There are no locations for this bank in my state, so I am forced to use their online services. I was unable to log in due to \"technical difficulties\", and the phone number provided would not go through because \"we are experiencing technical difficulties\". Tried again every day during their posted open hours. A few weeks later I finally get a call through. They claim it was because of too many failed logins, but the user/pass combination was correct."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 854460f43d8e4c25a7567669ad26cd71
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{"chroma:document": "The Fifth Third Bank in Harvey, Illinois (a south suburb of Chicago) will not let you purchase a money order without an account at the bank. Why in the hell do I need a bank account to get a damn money order when I am paying cash for the money order. This policy is inappropriate and needs to be changed. Or did the bank branch president think of this idea."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 445805fa54a04894bcd8bcc23a4a8119
encoding: FLOAT32
metadata:
{"chroma:document": "Have a vehicle loan since Dec 2016, we changed insurance companies and we needed to send them proof of Insurance or our payments would rise. WE DID and then they charged us $357 8 MONTHS LATER. And they Repo our car EVEN THOUGH WE made payments every month on the car!!! They told us that the insurance THEY gave us would have to be contacted even though we provided proof of insurance! WORST BANK IN THE NATION!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a6892a78c5c49c388cbc34d3e511db7
encoding: FLOAT32
metadata:
{"chroma:document": "Would not let me close my account to pay for mother's surgery. They told me I had to transfer the money out of the account. They would not assist in a bank to bank transfer. When I did transfer the money so I could close the account they charged a fee. Very unethical and should be illegal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 040c1071b7694c72bab4ce2cd7c975ae
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{"chroma:document": "I applied for one of their cards based upon a promotion. What a huge mistake. Even though I had signed up for paperless banking their system stopped sending me notices. Unfortunately, as it turns out, I use the email notification from all of my suppliers to pay their bill. Well they never notified me and how I found out that I had an unpaid balance was a big negative hit my credit score. The original amount was peanuts, like about $30.00 but my credit rating dropped almost 100 points. When I called the bank they really did not have a clue. They also did not know how their banking system works. They did refund all of the late payment charges. Lot of good that does."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 62640e8f71164055abdee32da10b4e40
encoding: FLOAT32
metadata:
{"chroma:document": "Fifth Third has been my lender for about 3 years. I have been to hell with them with regards to customer service. I am so frustrating with their poor service that I am thinking about talking to my lawyer to see what legal action I can take against them. I spent months trying to reach their insurance department, trying to get them to pay my home owner and flood insurances. While, it is almost impossible to reach them over the phone, when you do reach them, they would promise you one thing and do the complete opposite. This bank absolutely sucks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 10d8154040aa49ee80d362960edff520
encoding: FLOAT32
metadata:
{"chroma:document": "Fifth Third Bank's mobile app does not accurately reflect all transactions. It runs a 24 hour delay in available balance and \"pending\" transactions. One such \"pending transaction\" is Overdraft Fees. For those of us that rely on accuracy from mobile financial applications, this can be a \"loophole\" for the bank to charge overdraft fees for honest mistakes (such as trusting that the balance shown is correct)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bd71c077a45947798018cb9da1062de5
encoding: FLOAT32
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{"chroma:document": "My mortgage was sold to Fifth Third about six years ago. Five years ago, they inaccurately assessed my escrow account, and claimed I owed them another $100 a month to meet all my taxes. When I told them they were clearly incorrect, and explained why, they refused to do a new assessment of the account, because they \"only do that once a year\" so I was forced to pay the extra money for almost a year until they did a new assessment. No apology but they did refund my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 78e565e7fbdc4ae08f45d4cd156e4915
encoding: FLOAT32
metadata:
{"chroma:document": "No answers from automation from website. 1-2 days with no response. Called customer service. On hold, finally got through to the department. I explained that I needed a payoff amount for my car loan. He said it was wrong department then told me loan department had 35 minute hold time. Well that came and went well past that. The catchphrase \"I\u2019m here to make your day a 5th 3rd better\" Well that went right down the toilet. This is the 4th time that I\u2019ve had to try and get a hold of someone about my loan. Don\u2019t ever move from state to state and try and get them to help get your title transferred over. Nightmare! Avoid this company at all cost."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3928e06a10e0481b893113f4fe3a97f1
encoding: FLOAT32
metadata:
{"chroma:document": "I had a checking account with a Fifth Third Bank. I am a long time well known businessman in the area. A customer of mine gave me a bad check by mistake. His bank made it good with a certified cashier's check within 24 hours. I was making a wire transfer to pay off a mortgage. Because of the bad check the funds were not there temporarily. Instead of calling me, they turned it into their bank fraud department and froze my account which had an additional $20,000 in it. After the fraud unit cleared my account they still froze my account for an additional 4 or 5 days and bounced several thousands dollars worth of checks causing me embarrassment, time and money. They said was its internal rules. Nobody knows why. Avoid Fifth Third at all cost."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 64e27a09a78a4710babbe151246a39d8
encoding: FLOAT32
metadata:
{"chroma:document": "Terrible customer service. I had an online account that someone charged over $800 to over the weekend. When I discovered it it was Saturday evening around 8 pm...no one is working!!! They do not have any live person 24 hours. But the worst is their unethical checking account practices. They love to make it seem like transactions are deducted from your account over the weekend, but will hold them until Tuesday, saying they were \"pending\" and put them all through and overdraft your account. They also love to put them out of order, biggest first, so it overdrafts everything...even though some of those debits are 4 days old. I already received a Case Action payment from them for unlawful fee practices in the past...apparently they don't care because they are still doing it. Huntington is 1000 times better and ethical."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 952e027c4c534f3e905cb94f7080ef47
encoding: FLOAT32
metadata:
{"chroma:document": "Worst experience with an auto loan I have ever had! They call the day after your payment is due from collection Dept. Both times the person couldn\u2019t speak proper English and gave me a higher amount than what was owed. I only had my loan for two months and went with another bank. After over 20 days, I\u2019m still waiting on my $700 overpayment refund and my gap protection refund. I will NEVER do business with this bank again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e8e269db3d0b46868e0cf14a6ebf64b3
encoding: FLOAT32
metadata:
{"chroma:document": "In the past year and seven months I have opened four cards. The first one and the oldest was Fifth Third. I made all my payments on time and actually had a $1,500 credit limit. All my cards have either been paid off in full or I'm making large payments on them. Despite this every other card that I have had has increased my credit line except Fifth Third. When I call them to inquire they say they need to do a hard inquiry on my credit to even do it. I said, \"Screw that. I'm not going to have a hard inquiry which will reduce my credit rating.\" Why should I do that? Why can't they make periodic adjustments to people's credit lines based upon their payment history? This is the only card that I've had that hasn't increased any of my credit line for absolutely no good reason. Also horrible customer service. Whenever you try to get through it takes forever. Would like to close it down but that would increase my overall utilization."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 610d5f3001ec433e90a1a3f6cf8be47c
encoding: FLOAT32
metadata:
{"chroma:document": "Our car was repossessed. Fine. We paid the back pay, but the company added an extra month that wasn\u2019t past due. We had to pay it in order to get our car back. We paid all of the money, over $3,000 on Friday. The bank, doesn\u2019t send a release to the second company who is then responsible for sending their release to the tow yard. At this point, we\u2019re incurring additional storage fees through no fault of our own and we don\u2019t know when we can get our car. How are they effectively running a business? More Importantly, WHY are they still in business. I wish we were more proactive in researching this bank. PLEASE DO NOT EVER DO BUSINESS WITH THIS BANK, ON ANY LEVEL! THEY ARE HORRIBLE. I wish I could give zero stars but that\u2019s not an option."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0765eba12d6c49659f8daf4cd322d0c7
encoding: FLOAT32
metadata:
{"chroma:document": "Wrong information and poor customer service giving wrong information! On December 27 I called and asked my secured credit card to be changed to an unsecured credit card and closed the secure credit card by paying it off during the phone call using my checking account. They told me and unsecured credit card would be issued to me by mail in 5 to 7 business days. Today is 18 January and I have not seen any credit card come in the mail from fifth third Bank. I called customer service and spent 45 minutes and put on hold 4 times and spoke to two different people. They said there was no reference showing the secured credit card was closed. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 10db74f63b684590aebff3ad1c2f7b8d
encoding: FLOAT32
metadata:
{"chroma:document": "Please save yourself the trouble of doing any business with 5th 3rd Bank if at all possible. They are unbelievably slow and blame everything on any other reason but themselves. Supervisors never get back with you after repeat calls and messages. They always have a new excuse as to why it takes them 2 weeks to a month to reimburse any FSA funds. Blaming my employer... My employer pays out weekly. The most often payout as anyone!! They say I must have things faxed in on a Thursday for it to be processed the following week. Then that is not enough."}


