# embeddings_queue

created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 09d61ffb4b344fdbb8ab46e6762ed721
encoding: FLOAT32
metadata:
{"chroma:document": "Their online banking was absolutely atrocious. The Internet was always down when I tried to do online banking. They never knew what I had in the bank. It was a total nightmare. Had it not been for Laura and all her help I would\u2019ve quit the bank sooner. When I finally did change banks went to a credit union, One of the supervisors assured me that the check had cleared indeed. It did not and my rent check bounced. First one in seven years and now I\u2019m having to give certified funds monthly basis and I am disabled. She did everything she could to help me but the Internet half the time didn\u2019t work even for her. She was exceptional but the day I went in to make sure that that rent check is cleared and I was assured it had well it didn\u2019t so when I put the funds into the credit union that count car is the check to be NSF. It is very hard for me to get a certified check every month and this is totally unacceptable to me. She did all she could to help me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dd6fd66404c549f7bce1dda1d6313c15
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is in charge of me getting $360 stolen off my Direct Express card. I filed a Dispute with Direct Express and after waiting 2 hours to talk to someone these jerks had to then transfer me to the Dispute Dept. for another hour wait. So I filled out the Dispute and spent $7.00 with Mailbox Center to send the paperwork back and only within 1 week they sent me the outcome! And you guessed it, they said it was my fault and they got proof from U.S. Bank here in Spokane that I got the $360 out of the cash machine and I did not because I did not want to pay a $4 service charge and I canceled the transaction and went to another bank to get the $360. I went to U.S. Bank and they said they never sent and documentation to Direct Express about this case so whoever is in charge with the Dispute Dept. at Direct Express is lying and ripping off disabled people's money out of their accounts. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2ea087e57adf47048d4df5e18ee8b1c3
encoding: FLOAT32
metadata:
{"chroma:document": "Consumer be aware that this bank is a fraudulent bank that is connected with Direct Express over with over 2000 customer complaints about Fraudulent account activity and money being stolen off of people's ssi card in different States and direct express call center is doing absolutely nothing about it. They're saying that you must wait 90 to 45 days for resolution. Once the time comes they will cancel the dispute stating that they do not have enough evidence. An investigation should be launched against the company and the employees should be in jail!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ebe7b5f3d42842a8bf98045414d5ef8b
encoding: FLOAT32
metadata:
{"chroma:document": "23 minute wait time. I was told one story for the fee by the first person which I explained could not be true and why and the woman did not know what to say and put me on hold. The next woman gave me a different story and I again took that story apart and she basically said too bad. She put me on hold again and called my banking center who then refunded the fee. Then she told me NOT TO CALL customer service but to call the bank directly. If they do not want customers to call what is their purpose in existing? What makes this worse is they had no reason to charge the fee and were just hoping I would not notice or not care enough to bother or maybe if I did call they could lie to me enough that I would just quit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9621ef2849e744b8a0d62116b9253c30
encoding: FLOAT32
metadata:
{"chroma:document": "The ATMs are down often. The website works sometimes. The mobile app is actually more reliable than the website, except when it doesn't work. It takes up to 3 days for people to respond if you contact them through your account website. And they're slow about processing direct deposits."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 512a52182e9d4d5888655dda8ecef2d5
encoding: FLOAT32
metadata:
{"chroma:document": "MY IDENTITY has been STOLEN & someone at COMERICA BANK or DIRECT EXPRESS-which is how I get my disability payments, have given out my card info (you can find that out with a Google search for \"Direct Express, Comerica bank fraud\" & see this's happened to many people. When I call the bank, every time they tell me they're not a bank but only printed the card, & only put their name on it for \"advertising purposes\". It makes no sense-why advertise you're a bank if you are not!? The Treasury department's website says they are the bank that handles the SSI/DISABILITY cards for Direct Express! And now I can't get my $200+ back through either company! They've both been horrible!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 562c531b25004a2485fbb34a969de2f2
encoding: FLOAT32
metadata:
{"chroma:document": "I sure wish we would have read these reviews before suggesting our son, who is a college student in the area, open an account with this bank. It's been an absolutely terrible experience. The people I have spoken with have been rude and arrogant. They are not helpful whatsoever. The nightmare we have encountered is too long to recite but I will never ever encourage someone to open an account at this bank, ever!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b1f5201787d04934aeec963808c2967c
encoding: FLOAT32
metadata:
{"chroma:document": "I'm 48 years old and never in my life have I dealt with such an awful bank. I can't even count the multiple issues I've had with my HELOC, and every time I call, it takes forever to talk with someone who always has to 'submit' the issue to someone else that I can't actually talk to. They have made incorrect deposits, blocked & refunded principal payments without my authorization... I could go on & on. I literally just spent 45 minutes on the phone to talk to a supervisor who could not help me with the myriad issues the bank has made. I'm speechless. I can't wait to close my HELOC and associated checking account with them. Good lord."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 82148137920947e28fda1ff93898bc0b
encoding: FLOAT32
metadata:
{"chroma:document": "This bank truly tops the charts of worst bank in the United States. For my line of credit, statements aren't accessible via their online portal. If you don't have a copy, you need to call them. Initially a talked to the customer service representative, Linda, who incorrectly told me that the account was closed. She wouldn't mail me a closing statement because I gave her a mailing address that wasn't on file. I clarified that I own several properties and even confirmed the mailing address that she had on file but that wasn't good enough for her. I asked to talk to a manager, but no manager was available for days according to her. I called back and another rep told me it wasn't closed. I learned that they can mail me one to you in 7-10 business days and faxing can be requested (3 day turn around), but they cannot guarantee that their faxing team will even send it. This is holding up a refinance that I am trying to accomplish."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1427c828a92a4228bc2cdc9217f4c745
encoding: FLOAT32
metadata:
{"chroma:document": "On 5/20/19 I made a deposit at the Pearland, TX Drive on Broadway St. I wrote the check out to Biochrome Compounding & Specialty, I provided my ATM card as well. Lo and below, I later found out my account was overdrawn because the agent deposited the account in the wrong account. When I visited the branch on 5/23/19, the teller was pleasant and gave me a print of all the activities. She me to speak with the new branch manager Christina ** (HE). At the time he was not available, so I went back the next day. He was so arrogant and rude, and stated \"what do you want me to do, it was your fault for not writing your account number on the back of the check\". That statement made me so upset and felt like his arrogant butt was way out of line."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6c2a903eff5b49789938b4a90f0cd761
encoding: FLOAT32
metadata:
{"chroma:document": "I got $1,870 stolen & also got calls from their bank. Either a inside job or the # was spoofed & I filed a fraud claim & was denied because they said I changed my pin 2 hrs before the money got stolen & I called from my # & changed the pin & that is not true & now they say I'm ** out of luck on my money. I filed police reports & all. I never changed my pin. The CROOKS did & Direct Express. I think it was a inside job & their customer service sucks. Worst ever & now I can't call the fraud dept & I was told they don't have a number. Once you're denied it's over & can't be reopened!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 55ef3ae79c0a469a80014e90b3ec54fc
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give zero stars, I gladly would. Comerica's customer service is the worst. I've been on hold several times during different phone calls for almost 2 HOURS each waiting period. I wish I was exaggerating but sadly I'm not. I understand they're busy but don't lie about the waiting period time. I've even requested a call back instead of waiting, and when I received the call I was getting ready to swipe to answer they end the call. I had to go through that process multiple times and the thing is I don't live leave a Comerica Bank so it's not easy for me to go every time I have an issue. I'm writing this while I've currently been on hold for an hour and a half just in order to activate my card. When I finally got connected with someone they told me they don't know why I've been waiting but it should have activated the card through the automated system. Worse customer service ever!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e577119aa21342f6a257f6fdbee53290
encoding: FLOAT32
metadata:
{"chroma:document": "Travelled to Mexico last October. I was overcharged on my Comerica Bank and jewelers was fake. Spent months disputing it and sent them support material to prove my case and they denied it without even contacting the vendor. They claimed they did but it\u2019s a fact that they never did, and even if they did, they took his word over mine and I\u2019ve been a customer for years. They don\u2019t care about you or protecting you so be aware when you use their card. Worst customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: de3326432eba4eddbe489d9f57ccaf81
encoding: FLOAT32
metadata:
{"chroma:document": "I couldn't activate my card because they got my birthday incorrect. I then was told to fax a copy of my ID to fix it. I called was then told my fax was too dark for them to see. I have already faxed a copy of my ID three times and got told it was too dark everytime. I don't see how when I faxed it from FedEx so it should of came out clear enough to see. I will never be getting a pay card ever again. You guys suck and don't even know what you're doing. I honestly would give 0 stars if I could. Your company makes me very disappointed!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e2e9c0c5c80742dc9b40d92b3a0f587f
encoding: FLOAT32
metadata:
{"chroma:document": "Having passed through the pain and worries that bad credit report brings, I know how frustrated one can be moving around with a bad credit report, I actually gained insight on credit repair services while surfing the internet, decided to try out and see what the outcome would be. After a 7 days time, bankruptcy displayed on my credit report got wiped off and score increased to mid 700. All thanks goes to Mr. ** and his entire repair team, I'll always refer him for similar repair problems_Contact_** OR Text_**."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 132a6daa959e41579180acd7aa18d8c0
encoding: FLOAT32
metadata:
{"chroma:document": "Updated on 05/14/2019: For years I have been bounced around government agencies that did Nothing. The Mi supervisor was as corrupt as the Vice Pres. MN - so I wrote the BBB Texas #** and asked CEO why 1080 bank complaints of Fraud and abuse - ZERO resolved. Then I gave them 10 examples. SUSAN ** responded by sending the complaint back to the very people that were doing the fraud that wasn't resolved with over 1080 complaints. I emailed the con artist to see if anyone even contacted her. Nope - still up to Stonewalling and scams. So where do we go. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d9c9c413d1b24b7f8042360d65e3550c
encoding: FLOAT32
metadata:
{"chroma:document": "This new automated system you have on there is more than ridiculous!!! Nine out of ten times you try to find out something it never understands what you want. For instance I had called it once more today to find out my balance and to get transaction history. First it did not recognize me saying \"get my balance\" until 3 tries then it said, \"Is there anything else I can help you with today?\" And I then said transaction history and she seemed to have a hard time understanding that so I repeated it and it tells me \"One moment while I connect you to customer service,\" and it connected me to a place called Harland Products. Pleeease can you go back to the older version of automated system, thank you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fb53051933764ed0b6c2456f28ef03d2
encoding: FLOAT32
metadata:
{"chroma:document": "I own a small business, I have a Money Saving Tip Workshop were we go into schools and help Low Income Families how to save money with a home budget, create credit, improve credit score, read your credit report. Comerica Bank Representatives came to the schools told the families they had additional information to help them. BUT what they FAILED to say was that \"They will only HELP if the Budget for the program has money to pay them for their TIME. The 2019-2020 Budget will not take place until August 2019. Instead of explaining the situation they made up EXCUSES as to why they could not come. I reached out to a Manager of the Comerica Bank in the Community because as a business owner wasting time is frustrating. His reply was NO he could not help these families. I can provide emails."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 457be33132084fa2b3066595af89cac6
encoding: FLOAT32
metadata:
{"chroma:document": "I called customer service to reset an online login. The representative was rude when I said I was out and didn\u2019t have my account number on hand. The rep got mad when I asked her to not be condescending with me and hung up on me. It\u2019s unbelievable that I keep my money here and got a mortgage through them. I\u2019ll be closing my account this week and going to a credit union."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 02cfa4a01500404a9a74726c038e5994
encoding: FLOAT32
metadata:
{"chroma:document": "I got my social security income February 21st 2019. It was a big chunk of money deposited. In the past 2 day I've had transactions that weren't from me. Nobody had my card, card number, or even access to it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df198c21f85848168ea5f6cc83869d2d
encoding: FLOAT32
metadata:
{"chroma:document": "Comerica Bank is well-aware of the fraudulent situation with Direct Express and yet does nothing. When I tried to talk to them they refused and transferred me to the fraud department at Direct Express. I received a provisional credit from Direct Express for fraudulent charges. Yesterday, one of the charges was deducted from my account. Calling Direct Express for an explanation got me nothing but the runaround and rudeness from a rep and his supervisor. If an investigation is ongoing why deduct the charges in question out of my account? Direct Express is a moneymaking scam and Comerica Bank knows it. All involved should be sued in a class action lawsuit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ec7ce121a17a4d40986196f57f2e8beb
encoding: FLOAT32
metadata:
{"chroma:document": "After waiting 55 minutes I hung up as I could drive to the local bank and back home 3x by now. Ironically, the on hold message starts with \"time is money, and Comerica web banking bla bla BS\"... As a small business who was locked out due to the new Comerica app to simply view funds available - as I hope someone is listening, probably a statement into a black hole. Seriously think about alternatives after 10 years at Comerica."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c9286ff07a04ce895297f83062492e9
encoding: FLOAT32
metadata:
{"chroma:document": "I am a small business owner and was looking for an alternative to PayPal for secure payment especially for new suppliers. I called Comerica Bank customer support explained my needs and concerns and was told that ACH payment into USA bank account is very secure,traceable and reversible if things go wrong. I was mislead by the Comerica Bank customer service, made the ACH payment and it cost me my business. I would not have never made such ACH payment had I know the Comerica Bank customer support information was wrong!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4817e07bdf984f398910e29454b388a3
encoding: FLOAT32
metadata:
{"chroma:document": "Comerica Bank closed my account because I had over 11 overdraft charges, but 7 of which were totally bogus! The bank held my deposits three times in the last four months causing me to go negative... so they were gaming me and trying to force me out as a customer. My tax return direct deposited the same day they closed my account. So now I have wait for them to mail it me, but not until after they hold it for as long as they want to give them time dip in and take as much they please."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 28c1154a2a51449e9009b3e086f1f06e
encoding: FLOAT32
metadata:
{"chroma:document": "I needed to order my account statements, so I contacted the number on my last statement. There was a recording/automated line that absolutely did not understand anything. I continuously pressed 0 and said \"operator\" after it failed to understand what I needed. Finally, the recording said I would be on hold for 61 minutes. I put the call on speaker to go back to work, and the recording droned on and on about how much Comerica \"cared\" about my call and how they want to make the community better, all the while illustrating, by their actions, what a facade all of their misplaced rhetoric is. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae9d8d6f245a4718a2472188603d2e42
encoding: FLOAT32
metadata:
{"chroma:document": "Force closed a very large line of credit due to \"inactivity\" with no advance warning (and I had a perfect payment record and high scores all thought the life of the account), and then refused to reopen it on appeal without a hard pull on my credit and no guarantee the specs of the account would be restored to what they were. So effectively they hurt my credit profile once by lowering my overall available credit, and then potentially twice by making me apply as if new. They also failed to acknowledge my requests in writing, instead sending a vague letter asking me to call in and find this out."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0f62bf1aa5c44ca38e752e6a27dfea4b
encoding: FLOAT32
metadata:
{"chroma:document": "The new voice automated response system is not customer friendly! It is a poorly constructed voice automated system response I\u2019ve ever dealt with or ever had to painfully endure just to get my balance! Truly a customer time wasting, aggravating, irritating nightmare to have to go through!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 246caa2213bb43e8bc1d3cc52c8cd94a
encoding: FLOAT32
metadata:
{"chroma:document": "So I had an issue with transferring the money on their website. All the information I entered was correct but there always appeared the following error: \"Unable to validate your card account, please try again.\" I had tried several times and without success, so I decided to call customer service. The first lady who attended me did not speak proper English so after trying to explain the situation to her, I gave up. The second guy didn't even try to listen to me, after one \"Hello,\" he immediately hung up after saying that he could not hear me?!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 254988d2339345418a5779319fa1f459
encoding: FLOAT32
metadata:
{"chroma:document": "I was trying to improve my credit report myself, my credit score was 502 then dropped to a 472 disputing two credit cards and I could not get approved for a loan, a car and a house\u2026 NOTHING! It was draining in every aspect of my life because I got kids I have to protect their future. A few month ago, was searching around the internet and came across a credit expert linked with the credit bureaus who helped me increase my credit scores now I got 775. He told me it would take a few weeks to get it done approximately a month and kept to his word. Now I can apply for just about anything. I can\u2019t thank him enough and I knew I owe him this, get in touch with him today and make a bright future tomorrow."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e0b3d00578044944a78ded1aacb12d21
encoding: FLOAT32
metadata:
{"chroma:document": "I had a 420 with Transunion, 411 with Experian and a 405 FICO score. I also had a repossession, charge offs and negative closed credit card accounts. I was trying to get a new 2018 Chevrolet Cruz Premier Hatchback in Cajun Red at my local Chevrolet dealership but I had a bad credit and needed an urgent help repairing it. My friend who previously was in my situation gave me a contact (TROJAN at WRITEME dot COM) of TROJAN the credit specialist who helped him fix his. I quickly emailed and texted him asking him the process to get started after explaining my situation to him. We got started immediately and after 5 business days he deleted the repossession, charge offs and raised my scores to 788. I have purchased the 2018 Chevrolet and I\u2019m also qualified for everything. You can feel free to contact him for credit repair help because he\u2019s the best of his kind."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8c7e300019e14edc81f00d8dcb61744e
encoding: FLOAT32
metadata:
{"chroma:document": "The incident began on September 30th when I was provided a cashier check in the amount of $3,100.00 from a sub-letter for my New York apartment. The check was issued at PNC, the subletter's bank, and I immediately attempted to deposit the check through Comerica's web banking application on my phone. After attempting the deposit, I noticed there was a \"pending\" status on the transaction which lead me to call customer service. I spoke to a young woman who told me that the check would be rejected as it was higher than the $2,500.00 limit. When I asked her if it would be alright to deposit the check at a different brick-and-mortar bank on the 2nd of October (that Monday), she told me it would be fine to do so as the check would be denied deposit by Comerica anyways. On the 2nd, I went to a Charles Schwab Bank branch and deposited the check without any immediate issues. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bed06ff8b01d40dfbd933e58ecd20c56
encoding: FLOAT32
metadata:
{"chroma:document": "Comerica Bank is the worst bank than all the banks put together. Their service is the worst and they don't care. If you tell them you are unhappy with the way they provide service, no one will ever know unless you call their quality department. They even give a number to call. Seriously, you would think that they would care enough to note that there is a problem, but they don't. I've had the worst experience with this bank and I grade them as the most unethical bank because of that experience. Now I am trying to take care of another problem and after 10 calls to them, we have gotten nowhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 15b3f781b9b54bc3b2b849a3a7c2d232
encoding: FLOAT32
metadata:
{"chroma:document": "Comerica almost scared a client so badly the client wasn't going to work with me again. The client stopped payment on a check then put the money in one of my other accounts. So Comerica charged a fee for the bounced check though Comerica initiated the stop payment. I had to demand through letter for my cash in my accounts to be given to me. Finally I received my money, but the procedures of a bank will do whatever with no evidence and not even listen to or believe the account holder is pretty sad. I always explain what my business does. I don't recommend Comerica for money services."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 49338722c7784bbb83e2bb12a62a0293
encoding: FLOAT32
metadata:
{"chroma:document": "US Direct Express has a breach the day my as was deposited. You have 0 cash and not one soul will help me. I have returned their form and five faxes. I've called daily to be told they have nothing from me orally as well. I'm so upset. My lights will be off today."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 84be0fa921a34915a35c06bdfc109d2b
encoding: FLOAT32
metadata:
{"chroma:document": "I am a new customer with Comerica soon to be a past customer. I have had an account with them for 6 months. I just got a new contract and deposited my first check. I asked if there would be any delay on the funds availability and was told no funds available by tomorrow. That was 8 days ago. In the mean time I have been told by several representatives that one more day and at one point was told that there was a problem with the writer's account. The check has already cleared the writer's bank over a week ago still no money in my account. But they did add two overdraft charges to my account. My advice run from Comerica."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cfe74f27684a4b008dfc663c151a491b
encoding: FLOAT32
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{"chroma:document": "I have been a customer of Comerica for nine years and my business account was canceled today with fifteen days to find a new banking institution. Earlier this year, I had back-up withholding because a representative of Comerica Merchant Services who set up my credit card system transposed two digits of my Social Security number and raised a red flag to the IRS. 31% of all my daily take of credit card transactions was gone! I got it rectified without a lot of help from my bank manager, but I was still looked upon as an aggressor. I actually got the full amount of back-up withholding returned to me, with a compensation of $150, which I called niggardly. Not knowing their dictionary, this statement was regarded as vulgar slang. I believe my account was cancelled to avoid litigation by those employees who were hurt by a term of Swedish origin."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f404f08d3fe048cc98446e5b74c94703
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{"chroma:document": "I have been a happy customer of Comerica Bank for some 30+ years. What a shock then when I used the Bank\u2019s foreign currency exchange to both buy yen and return the unused portion to my account. Several weeks after returning my remaining yen, -- after been told the transaction might take a week -- I have only yesterday seen the amount added to my account in a kind of limbo (pending approval). I have been now been told the exchange might take up to 2 months. I am in disbelief about such questionable business practice. Californians travel a great deal for work and pleasure. This was the first time I used Comerica\u2019s Foreign Exchange services. Except for the conscientiousness of their branch in Palo Alto, I am appalled by the entire thing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 428d8350efd24ddaadd96f70983af353
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{"chroma:document": "I had a check bounce - the one and only check that has ever bounced. Instead of bouncing the check, Comerica instead decided to bounce 8 different transactions at $38 a piece. When confronted about it - they also decided to close my account (like I wasn't leaving anyway). There were no actual managers working to speak to - instead, they had elevated tellers who could give absolutely no help. When asking to speak to someone in the corporate offices - or a Manager of some sort who could help - I was given: 1. The number to employee IT - with a 30 minute wait to speak to a human who then told me it was the wrongs number for clients to call. 2. The number to customer service where their standard answer is \"I can't help you, you need to speak to a Bank Manager\". 3. Call the Bank Manager - \"they are on vacation\", \"in a meeting\", \"unavailable\". "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 14ae234df6ff45c09330cd6962503eb8
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{"chroma:document": "As a former business owner myself, I know how vital feedback from customers is as a way of gauging success. It is this fact and this alone that I can muster the patience to report to you a series of events involving Comerica that have robbed me of a month of my time during an extremely busy time of the year. Worse, the amount of distress these events caused are nearly unrivaled by any other customer service experience I've had in my lifetime. Furthermore, it is the severity of the events that lead me, after over twenty years of banking with Comerica, to close my accounts with your bank. I can say, without equivocation, that I experienced a horror story of a customer service interaction at the hands of multiple Comerica representatives. You'll soon understand that I do not mince my words by calling my incident horrifying."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5d4de830ad18404c8fbd17e17ace3405
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{"chroma:document": "My brother, James ** had a problem with an ATM malfunction at 2900 Burlingame, Wyoming MI. We went to your Grandville branch on Wilson. Your Entire staff went WELL ABOVE ALL EXPECTATIONS! Not only did they connect him with the proper people to resolve his problems, but let him stay on their phone for over 45 minutes to confirm his claim. The Branch Manager gets extra \"Kudos\" for offering my brother an option of transferring the call to a desk that he'd be able to sit down at. No one at this branch is or was aware that my brother is a cancer liver, stage 4 small cell lung to be exact. I just want to THANK THEM ALL FOR THEIR LOVE AND KINDNESS TO HIM. Wishing you the best of holiday blessings."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8886eee789404ed3aeefeabda1cdf061
encoding: FLOAT32
metadata:
{"chroma:document": "I noticed a .30 deposit into my checking account and when I contacted the bank about it, they had no idea what this bank was or why it had deposited this small amount into my account and advised that it could be possible fraud. I had it flagged and disputed because I did not give this bank any details to my account and it just showed up out of nowhere. I am a person who constantly checks my accounts and anything out of the ordinary, I will investigate and I have no idea what Comerica Bank is nor did I give them permission to my account and with the recent Equifax breach and now breaches with Wells Fargo, which is my current bank, I am so nervous of someone stealing my information... smdh!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 728f406b2a6b4a4fbe72da86d93c8131
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{"chroma:document": "Let me preface this by saying I never write bad reviews. My wife and I are probably the most easygoing, relaxed folks you could come across. We are the kind of people that if we are brought the wrong dish at a restaurant, we would just eat it and pay as to not make a \"thing\" about it. I am also not someone to call out an employee by name, but I am going to do that right now, because this man's absolute gross incompetence and outright laziness is beyond any bad customer service I have ever received in any capacity. (And for the record, I have copies of every document, email, etc that shows all of what I am about to explain, so this is not a review from a \"disgruntled\" person trying to slander a company or person. We are an honest family with respect and integrity for others. Just want that to be clear. Everything contained in this review is 100% the truth.)"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 839ecc9fb68f48468c7283f21d6f880b
encoding: FLOAT32
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{"chroma:document": "Checking my account after paying most of my bills except my car payment for $312.00 & had a balance of $1605.00. Did a bit of shopping for which I probably spent $500.00. When I checked again & reported charges that weren't mine, my car payment wasn't paid & account went into overdrawn! Supposed investigation was done but I really don't think so. $ claim was denied. Thinking about seeking legal action!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5c1fcb197c9a4e6d8d744da3bc1a1074
encoding: FLOAT32
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{"chroma:document": "This has been one of the worst banking experiences that I have dealt with. Comerica's staff little knowledge of the bank. I started a savings account that would take a percentage out of my checking every time I got paid. Six months later I checked it and no money was being deposited into it. I went to the bank and talked to the lady that started the account and instead of apologizing she blamed other people. Before I left I set it up again and asked could she make sure that I would be able to see my savings account on my monthly statement. When I started getting my statements my savings account information was not on there. So I went back there and they told me it was on there but it wasn't. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b6e796607fec4ea28a2cce13c438212a
encoding: FLOAT32
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{"chroma:document": "I have had an account with Comerica Bank using their \"Online Banking\" (paperless statements) account for the past eleven-years. At times (beings I am not rich by any means) I will need to rely on my overdraft protection to help me manage things on a month-to-month basis. With my account being an... \"Online Banking Account\". I solely rely on what the Comerica website shows my available funds to be at the time I login to my account to pay bills. So if I only have enough available funds to cover a few small bills; but need to pay a couple larger bills too, I will generally pay the smaller bills first (on lets say) a Tuesday; which there were enough available funds are in the account to cover those bills at that time. I will then wait until late Wednesday to pay the other one-or-two large bills. Now I already knew that the couple of large charges would be covered by my overdraft."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 662b5338062c44b79c5fecf4346ab700
encoding: FLOAT32
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{"chroma:document": "I regret opening an account with Comerica. They turned me down for a better interest loan because I was a couple points away on credit score but I decided to get anyways. It was useful for first 9 months of trial and now interest is higher than I would use for much of anything. So I don't use the line of credit as most other loans are less interest. If I close within 3 years I get a $500 charge. I call the customer service number on the back of the card and they can never find me in their system by SS# or bank acct#. So I have to call the local branch which is a little concerning. They are so unorganized. I can't check any balance online as they don't offer online banking on HELCO. I can't wait to get rid of this line of credit now as I can get much better but I am stuck."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 37f8aa90897b487789b958a203fded6f
encoding: FLOAT32
metadata:
{"chroma:document": "A couple weeks ago I awake to buy food and can't because all my money gone. I immediately called Direct Express and was told someone in Italy been using my card and I need to cancel the card immediately and due to fraud will receive new card in the mail free of charge. Ok. So I immediately cancel card and filled out fraud packet and immediately returned it same day as well as received my new debit card. I need provisionary credit asap. I have no money, no food and no place to stay because my money was gone. Couldn't pay for my share of rent. This is FDIC Insured card so why aren't my funds back on my card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea31fa8c19264f3ca4259bd5b0347af6
encoding: FLOAT32
metadata:
{"chroma:document": "I am a 25+ year customer who made a $200 cash deposit before business hours using Comerica's antiquated ATM system 11 Mile & Lahser Southfield, MI branch. Bank claimed the envelope I submitted in their machine was empty of cash! Now they have to do an \"internal investigation\" which can take up to ten days. This is very troubling and disturbing. I filed a report with Southfield, MI police citing theft by unknown bank employee (s)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bdd72078a4e841eba496740e1deba079
encoding: FLOAT32
metadata:
{"chroma:document": "We've banked with Comerica for four years. We own our home outright as we paid cash for it. We have a small 400K per year business. Comerica lied to us and deceived us. We immediately researched and found a small community bank and have left Comerica to their very Trump styled business. They are simply dishonest and self-serving. Despite their crafty commercials..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 291b39c307714485bdd0867cd7fa968a
encoding: FLOAT32
metadata:
{"chroma:document": "Comerica Bank sent out an email on March 15, 2017 stating \"Saying that a security question was answered incorrectly, a password / user ID was changed, an address on file was changed, or that web banking had been disabled.\" Of course, in this era of phishing and other cyber-attacks it is difficult to tell whether or not the email or its contents were legitimate. Phone calls to their Customer Service number, not obtained, were put on hold. It took over 24 hours for Comerica to correct this frightening error. Their subsequent explanation for the error was pretty lame, too: \"The emails were distributed early in the morning and included...\" (AS IF the time of day was important) and \"We have identified the issue with our automated email system and are taking every measure necessary to ensure it doesn't happen again.\" AGAIN, not good enough. Not the least whiff of an apology for nearly scaring me to death. I'm going to be looking for another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da94f399f02c44b38bf74024c73255cf
encoding: FLOAT32
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{"chroma:document": "Loyal customer for 10 years. On Feb 6, 2017 at 4 am I woke up to find over $1000 was taken from my account in $200 increments and numerous inquiries. I immediately called the number on the back of my card, however a voice message told me to call back during regular business hours. I waited an hour to call back and report my card had been compromised, the rep took the report, asking me if I still had the card, which I did and reviewed the charges. I confirmed my last purchase which was at Wal-mart on Feb 5, 2017 at 1:38 pm and disputed the 5 $200 withdrawals and the 5 $2 inquiries prior to the funds being removed. The rep cancelled my new order me a new and told me that if my funds were not in my account by Feb 21, 2017 to give them a call. While there were still transactions going on in my account I received $25 overdraft fee, as well as other direct deposits were still going on my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53abeb415ee144d28fa9847a3f007ee2
encoding: FLOAT32
metadata:
{"chroma:document": "COMERICA Bank issues the debit cards for Social Security Benefits under the name US Direct Express; they allow employees to steal your information and withdrew your social Security Benefits without checking to see if the Social Security Office, US Treasury, or Post Office have gotten an address change from you. COMERICA bank changes your address without your permission and withdraws all the money from your social security Benefits. When you call 1-888-741-1115 to report the crime the employees are rude, ignorant, and hang up on you instead of transfer you to the fraud department. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da9447659b484a5d84b1f8ca681eafdf
encoding: FLOAT32
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{"chroma:document": "On Saturday January 14, 2017 at approx. 11am, Clarence ** entered the Comerica Branch at 20200 Mack Ave. in Grosse Pointe Woods, MI to cash his payroll check issued to him by his employer, Convention & Show Services. The teller, ** received his two forms of identification, looked the check up and informed him that she could not cash his check. When he asked for the reason, she just insisted the check could not be cashed. He explained to her that for a month he has been cashing this same check at their branch in downtown Detroit, and inquired about why it is a problem cashing the check at this location. She still insisted the check could not be cashed, so he asked to speak with a manager. The person serving as the branch manager, ** expressed to Clarence also that the check could not be cashed but told him it was because there was no money in the account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d8dc3c49fad47bb817dcd72b3a8eafd
encoding: FLOAT32
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{"chroma:document": "I had my payment set up as an auto payment out of my bank. Initially there was not problem then all the sudden the payments were not being processed or cashed. Nothing changed, on the bill pay side. The call can when asked what it was about they could not disclose it. I'm not providing personal information to a random call unless they can provide some details to verify that it is a bank. So after the 2nd check is not processed by them they send a letter say they haven't received payments. I look at my Bill Pay at the bank and it shows both checks we mailed but never cashed by Associated Bank. Never in all the years have I had a problem, and to have it happen twice by the same bank tells me there are some internal problems with Associated Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 72697c5f375f44cdaf86adf8695a9f2a
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{"chroma:document": "My account was reported as delinquent because my payment (plus late fee) was received 12 days late. I called. Was told that there is absolutely nothing they can do about this to remove it. My credit has been destroyed; it went from excellent to poor. I am devastated. This is some of the worst customer service I have ever experienced."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ad90b5564cb4fa4ab6e0edf6aedca97
encoding: FLOAT32
metadata:
{"chroma:document": "My statement balance shows a negative amount instead of actual balance. The reason is excess amount is not being applied to actual balance. When I called customer service they refused to give me actual balance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1d719120159b4679a1dbc8d3ef24444c
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{"chroma:document": "I ordered a sofa in April. Was contacted a couple weeks ago to schedule delivery, it was scheduled for June 16. ON JUNE 16 after receiving 2 different confirmations in past 24 hours, I receive a phone call saying the driver couldn't find the warehouse?? \"Someone will call you within 48 hours to reschedule. I was out of town so when I returned I realize it's been 6 days and no call. I get on the website to find contact info and it says it was delivered yesterday??! I contacted PB via email, no response. I contacted them this afternoon via phone and waited the very long wait time to talk with someone. I explain the situation, the person on the other end tells me it was delivered, I tell her no, that is what I am telling you, it was not. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b0c547b2b9d4907b6a278fb8b01c57b
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{"chroma:document": "Associated Bank Review. Associated Bank lost $974 and refuses to recover it. That is too much money to lose. They are depriving us. $2600 dollars was loaned to my daughter for a car. She was paying me through Zelle. Payments were working fine. She wanted to pay off the last $973.61 with Zelle. Associated Bank lost the payment and refuses to recover it, track it, or trace it. DO NOT use this bank. We can't afford this. We will gladly share our records."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 75114498faeb4238a8100c6b9a679bfa
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{"chroma:document": "I was told by two separate customer service agents on two separate days that a check I had deposited from a third party had cleared the writer's bank. Three days later I received an NSF notice and am out $1200. The branch manager told me I should contact a branch manager and customer service may not have the right information."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c702774b25c4acbb1b39951b678d18f
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{"chroma:document": "My sba loan came into my account...they froze my account. I had brought in my Ein number to my business my bank statements and my schedule. They still said it was good enough to release my funds... It\u2019s been a week. Still no one contacted me or anything. If you bank with these people I wish you luck. They are racists."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bc223b56a5e6427d8ac62f0f14dd12dc
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{"chroma:document": "I made a payment through Zelle and Associated Bank flagged my account as suspicious because they said the transaction was a large amount. So now I can\u2019t pay my rent or any other bills until they unfreeze my account. I\u2019ve been told 2,5 and 10 days for the amount of time it\u2019s going to take for them to review my account. They are horrible!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 04ca2880f17a463b8c57770fcffbfb58
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{"chroma:document": "We are very longtime 20+ years customers of Associated Bank and we are is leaving For another bank that will provide better fraud protection. AB approves a risky (no cvv and no address verification) e-commerce (internet) transaction time be approved for over $1000.00. This transaction overdrew the account. There were no flags or alerts. AB declines a chip read $250.00 transaction at a local Meijer (Pin bypassed). AB then recently approves two identical back-to-back risky e-commerce transactions again for $250.00 each with no cvv or address verification. I go out of town driving quite a bit and AB will decline $30 gas purchase transactions unless I have a travel alert. Good fraud monitoring systems can find the real fraud and deny those transactions. AB\u2019s fraud monitoring system apparently can\u2019t tell the difference between real fraud and more normal activity."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bceab7b14a204d6db254efbd315e662e
encoding: FLOAT32
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{"chroma:document": "I received my advance SBA loan advance today and I went to make a $6000 withdrawal. Long story short, after noticing my skin color and being questioned about my business my account was frozen and I can't get any money until a fraud investigation is complete. I was told by the supervisor that they have to make sure the deposit is legit. It says Treasury on the direct deposit.. What else do they need. One of the fraud people told me I need to prove I'm a business owner. This is totally ridiculous. I will never use this bank again and I'm going to get this experience out on all the social media platforms to make people aware of this practice they are doing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 87bd240d1ec248829408121ffcc5040c
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking with Associated Bank for the better part of 20 years. I have always been happy with the experiences I've had inside of the bank, dealing directly with the bankers. While calling in they have always been friendly. They have been forgiving and flexible with minor overdrafts and time-lapses with deposits and payments, etc. What makes me consider leaving is the online experience. They have been having technical issues for decades. I cannot count how many times they told me they are currently working to resolve issues in the system. I haven't been able to log in for a month now without calling. Seriously!? This is BASIC. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 018e7a114c164dd9aa78f4589568075a
encoding: FLOAT32
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{"chroma:document": "I've been with Associated since the early 1980's... now retired. Checking, Savings, Mortgages, Misc Loans,.. etc. Never missed a mortgage payment or a credit card payment. I have an 800 credit score. I'm trying to borrow $15,000 towards a new vehicle,... A $35,000 truck. I have $70K in home equity, $17K between checking and savings, $40K in retirement income that they can verify cuz it's direct deposit,... yet they want copies of all my retirement and personal trading accounts. This bank has gone straight down the sewer for service. As soon as I can locate and set up an account at a new bank,... Associated will be in my rearview mirror. What a horrible company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b7d4c0421e044e889f69863a8b006926
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{"chroma:document": "Customer service is inept, short and rude. How is it possible I am not able to get dates for notices and transactions that you can see have happened in your information? I am told that any information regarding dates will have to researched and sent to me. Nothing at this institution is automated, comprehensive or accurate. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ac81d1c82d2e4d8e9b81bd7ef3b8d363
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{"chroma:document": "The whole process of Financing was slow and receiving Payment notices- late to due date, and then recording them late in system when I mailed the check prior to receiving coupon by 7 days of the 1st of month. And not applying the cash received to mortgage, is uncalled for. They don't have an answer to why this happened."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b74346984c6f4002876f3bf6b1f417aa
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{"chroma:document": "While everyone I have encountered at Associated Bank is friendly, their method of record keeping seems different than most banks or credit unions, and is poor. I check my account online daily, making sure my balance agrees with their's. There are frequent discrepancies, which I have never had a problem with at other financial institutions. For example, yesterday when I compared balances, Associated Bank's balance was $56 less than mine. I went over my records, and could not find a mistake, so I made a note of the discrepancy. Today when I checked my account again, the amount they list has changed, even though there aren't any anew transactions. Today the balance is $34 over my calculations. Perhaps tomorrow it will be accurate. This happens frequently. It has always reflected accurately eventually, but it makes it worrisome while waiting for that to happen."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e6dea35ddbe40ac80b6a93a9c05c429
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metadata:
{"chroma:document": "Have had great experiences with paying the loan. Interest rate is okay, but could be better. Will be trying to get it lowered soon. Only problem I have had is lost payments in the mail, have gone to larger envelopes to see if that problem goes away."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 34dd840e82f148bb8820e499e0642ad6
encoding: FLOAT32
metadata:
{"chroma:document": "Once again I was charged fee\u2019s because \u201cpending\u201d withdrawals hit my account on the same day that \u201cpending\u201d deposits hit but since withdrawals post first it shows as overdrawn. Thieves, bank anywhere else!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d68d0ce762824f6f9b8c4750d4c45edc
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{"chroma:document": "I have been a customer of this bank and its predecessors for over 50 yrs. Their online banking through Quicken is terrible. Sometimes Quicken can download transactions and sometimes not. Four times in the past year I have experienced this problem. Calling customer service puts you in a queue that sometimes is 40 calls ahead of you. Their IT people obviously lack the knowledge and they don't call you back to help solve the problem. I am looking for a different bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8fde8f4f51a24792817c460f6c80f77c
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{"chroma:document": "Left me stranded in a city park after work, without gas to get home or money to eat (since early morning), thanks to some buffoon mistakenly putting a hold on my funds (a mistake the bank had admitted night before, promising renewal of the money that morning). Bank's admission on tape. But didn't get the money back until after half a dozen increasingly irate and desperate phone calls. But amazingly, this is not even the end. Bank apologized and, in my opinion, paid me to keep this quiet. It had been resolved peacefully. But then local bank manager, Mr. Matt **, opened the old wound, belittling the experience and demeaning me by claiming it couldn't have happened the way I said (even though he wasn't even involved; how would he know?). Bank CSR not more than 15 mins later confirmed that I was right, proved by the phone tapes. So, waiting for a promised apology. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c19a109de58549ccb6e31fd03bdb4cc9
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{"chroma:document": "Worse bank ever. After being a member for over 40 years had my sons saving account (I am custodian) hacked and lost $800. Bank said withdraws were authorized and would not replace the money. I did not authorize withdraws! Now my sons debit account was hacked and $250 were lost. All online purchases. Again bank says withdraws were authorized and will not replace the money. My son did not authorize or make the purchases. Seems to be deny, deny, deny and screw people out of their money. Will be taking all monies out of associated bank! Hope they rot in HELL for the crooked banking policies!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5aae6ddd9b9741be810690072bea7793
encoding: FLOAT32
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{"chroma:document": "Between the rude customer service agents, the completely inept fraud and overdraft process, and dishonest branch managers, I finally had enough of Associated. I do not recommend doing business with them, ever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been trying to close on a home since August and I have had my closing date changed 4 different times because of underwriting dragging their feet on my loan file. I not the kind of person that likes to get people in trouble but I called one of the head people in charge of mortgages to try and get this resolved. I will never ever use this bank for anything. This is ridiculous."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ee1d14634ed494c8dd2b71624e29079
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{"chroma:document": "The people, in bank and on-line are superb and friendly. They know how to use both their heads and computer systems quickly and efficiently. I have been banking at Associated Bank for a number of years, through many changes and three attempts at stealing from my account, without success. I would recommend them to anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d1168075ac247a0b7338636cd4e5f5e
encoding: FLOAT32
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{"chroma:document": "Associated Bank has been my bank since I was 15. Last week my online banking was hacked and fraudulent checks were submitted to my account. I right away went to the bank and was working with a lady to get it fixed as fast as I could. The checks were signed by some Glenn dude. They were from Buffalo New York, I live in Wisconsin. Today they decided to say that I was at fault and I must have gave someone my information so I could no longer be a customer there. This bank is absolute **. I did all the steps to fix this problem right from the get-go. Before the checks even bounced. Before the bank even got notified about the fraud. And they have the nerve to accuse me and ban me from Associated Bank. Nobody should bank here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fbb640dfd31944efbc65fde9de1336da
encoding: FLOAT32
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{"chroma:document": "The Associated Bank branch in Lake Geneva is staffed by inept personnel. Now for the second time in 2 years, the Branch Manager has failed to return a call following my in-person visit to see if AB could match Capital One's IRA rates. Once again, the Branch Manager has apparently forgot my request and now I'm up against a time window where I have to make a decision of where to move the monies. The first time this happened, I called the home office in Green Bay. Then all of a sudden, I get a call from the Manager stating she forgot my inquiry. Apparently, History does repeat itself! Capital one offers CD's with a 12 month deposit at 2.3% and there is no minimum!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b8ce2af7b7384846862dc39a5d1201d6
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{"chroma:document": "In December 2018, a teller mistakenly credited my entire January payment to my escrow account. I was not entirely surprised as they have often seemed confused in the past as to where to apply my payment if it is during the grace period of the month before. I have been through hours of phone time, letter writing, and branch visits explaining the situation and following up to make sure this didn't show as a late payment. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa07f4494fd745328d8da063d31847ad
encoding: FLOAT32
metadata:
{"chroma:document": "I have a loan for $200K with $500K of real estate for security. On many occasions, I had the opportunity to sale a individual parcel. Associated Bank will not allow this this to occur until my loan is in \"good standing\". Words are everything- forget about attempting to deal with a real- experienced Banker- those days are long gone. I have past due real estate taxes, I just can't make payment BUT a sale would reduce my principal and pay ALL of MY taxes. AND yes, let's not forget about the 5% penalty for late mortgage payments. I will find another mortgage and break away from Associated. I will continue to spread the truth regarding this bank. Associated will not release anything- they love my monthly payment and I do feel they want me to fail."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6731e73d2cf1490b9f99954a2366a8c2
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{"chroma:document": "My husband has had 2 accounts through Bank Mutual; one personal, one small business. We were happy with the bank until it became Associated. We began getting charged $18/month for the business account. The personal account started getting overdrafted because online it told us we have money available. We'd go spend whatever amount and then all of a sudden something else will appear that should've for through days ago and he'd be overdrafted!! We closed the personal account and just kept the business one after being overdrafted on multiple occasions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f4d34ad7b8b04723aeb3e76cf1ca1be4
encoding: FLOAT32
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{"chroma:document": "We have had a mortgage with Associated for 1 year. Our taxes went down substantially due to a lower purchase price than assessed value. We were refunded quite a bit for the over collected excess escrow, then 2 months later our escrow was increased by $99/m. Not a big deal but it should not go up if rate is fixed, tax and insurance goes down/stays same. I asked them to recalculate the escrow and paid the regular monthly amount. We got several notices saying no payment had been received. Three times I went in to the branch, even wrote out a separate check for the $99 escrow they said I owed. Come to find out recently our credit was dinged because they reported us 30 days past due because of this. But no late fee, thanks Associated."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 22a8377a31af466cb6511dfc8006f351
encoding: FLOAT32
metadata:
{"chroma:document": "We banked through them 15 years. Had a mortgage with them and home equity line. Out of the blue they sent us a letter saying they were closing our checking account! We called and said they didn\u2019t need to give a reason and were very rude any time we called with questions. Never again will I deal with a company like this and they now have lost good customers who never had overdrafts and bills paid on time!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8c341e4b388048afa03555b7a95c6c34
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metadata:
{"chroma:document": "In November 2016 I began communications with a loan officer to renew a commercial loan maturing on February 10, 2017. New loan documents were not provided to me until March 12, 2017, over a month after maturity of the loan, and included a prepayment penalty of 5%. Too late to find other financing. Despite requesting terms earlier, they were not provided. The Customer Care department to file a complaint is useless. Trying to get an email address or mailing address for the CEO is impossible. My experience with Associated Bank is that I was treated unethically. My father had two loans that resulted in the same during the same timeframe. Get a loan anywhere else!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a40f6ac5ad3b40ce9f239ba24c1c2978
encoding: FLOAT32
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{"chroma:document": "My checking account should have been closed in October but never was. I just found out that my old job paid me a substantial amount of money and I cannot get all of it back. Because they did not follow through with their job I have incurred almost $150 in overdraft fees in which they will only refund half of. This is not the first time they have taken my money from me either!! Do not use them unless you want your money to disappear."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 36e4e580262a493a8fa0441dd1606a4c
encoding: FLOAT32
metadata:
{"chroma:document": "Associated Bank become my mortgage company after purchasing our loan. This bank has subpar online and app tools that make normal everyday banking easier and safer. Keep all of your records and copies of your payments, they are constantly losing or miss crediting payments in an attempt to charge late fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2b3a063cffce486daf2d6ec31b25a5df
encoding: FLOAT32
metadata:
{"chroma:document": "I was shocked and concerned to see the number of reviewers complaining about Associated Bank\u2019s practice of charging numerous questionable fees. I refinanced my home with them a few years back and had no problems until this past September, when for some mysterious reason they failed to receive either my monthly mortgage payment or a payment I made to cover an escrow shortage, which I mailed to them in two separate envelopes and paid out of two separate bank accounts (and these two checks somehow were the only two checks I mailed in for bill payments that didn\u2019t get to the intended target.) "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9576322859134f81a8d2b6165a674d31
encoding: FLOAT32
metadata:
{"chroma:document": "Been dissatisfied with them since the Bank Mutual Merger this summer. $1 monthly account service fee is now $11/mo. They can't properly execute an electronic check costing me additional fees 2 out of the 2 times used. I execute a half a dozen withdrawals and deposit transactions a month so no real services performed. Having a physical location within three miles? Not useful as I work during all their limited banking hours. I use a proper investment broker so no need for that service. Do not have any debt either so no need for their loan department. I've switched to online Ally Bank which meets the requirements for a 21st century bank account user, charges zero fees for my simple transactions, requires zero minimum balance, AND pays me a small interest rate each month. Perfect fit for my needs and even better than Bank Mutual had been!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b26a84a6bf0342cda00d20440393bcb7
encoding: FLOAT32
metadata:
{"chroma:document": "Well, this just never seems to end with this bank. I was the first customer with this bank when they came to our town in Elgin, IL & after many years they began to take advantage of me starting with my savings acct. & charging fees so I closed it. Then it was my credit card with them & their high APR so I closed it. Now they're screwing around with 1 of my 2 checking accounts & claiming that I suddenly after 2006 that I now have to pay a fee if I don't keep a $2,500 min. bal. Seriously? I've had these accts. for years & personal checking acct. as acct. #** & have never been told I need to keep a min. bal. after all these years & now suddenly have to pay a fee. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 36a2f84ff77a4e689fccb6bb920895f4
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{"chroma:document": "Not small business friendly. Since switch from Bank Mutual $15/mo fees for balances under $2500 x 2 accounts + $3/mo for paper statements x 2 accounts = $72 for two months, Ouch! Wouldn\u2019t refund those fees for me either. Closed my account and went to free business accounts at Midwest One."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3596ecb5a86e49f8a173e600e38eeb9b
encoding: FLOAT32
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{"chroma:document": "So I have been an Associated Bank customer since 2017. I have had this ongoing issue with the bank authorizing transactions when the funds aren\u2019t currently available. I have recently moved out of the Wisconsin area and had just kept this account until I got a new bank set up. So my paychecks would clear and I'd withdraw the money and give it to my boyfriend for bills. I log into my account I have not used for almost 2 weeks and see I\u2019m negative almost 200... How? I have not used this account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ad06b334d3fe4c12b8cf524c5a505909
encoding: FLOAT32
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{"chroma:document": "We bought our condo many years ago and financed it through Associated Bank. Several times after posting the payment the automated system didn't apply anything to the Principal Amount. I called many times and never got a straight answer even from their managers. Because of that my mortgage barely goes down and this is what it looks like for the last month. It doesn't make any sense. They also increased the monthly amount without sending us a letter. If there are any lawyers out there who would like to start a class action lawsuit, please do! I guarantee that I am not the only one!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a640dd30ba994b2d95fa96ebed932955
encoding: FLOAT32
metadata:
{"chroma:document": "In January, 2018, I opened a checking account with Associated Bank. I chose Associate because there was a branch within two blocks from my home, which provided easy access to my account. I was also excited about being able to choose a MasterCard debit product that allowed me to support a local institution. Today, May 22, 2018, I received a certified letter from Associated Bank, notifying me that according to the terms of the deposit agreement, any Associated Bank account could be closed, at any time, without providing reason. Because of this stipulation within the deposit agreement, my account is going to be closed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f211a36b31864ba8bee9c32e744af492
encoding: FLOAT32
metadata:
{"chroma:document": "When their online payment system changed recently, when a user goes to pay the bills online they select the payee, payment amount and then it gives them the option to send the money. After you hit the send button it takes you to the next page, ideally at this page it should confirm but you get a blank page. If you are not aware that it is asking for a confirmation and you close the browser your payment is not sent. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 74509a871f1749bda1499e83a1d427a3
encoding: FLOAT32
metadata:
{"chroma:document": "I have used Associated since I was 15 years old, the past 7 years. I have opened a checking, savings, and two credit accounts through them. I have lived overseas for the past 3 years and trying to deal with online services is absolute hell. I have continuously had issues with direct debit payments and have time and time again been charged late fees because my direct debit fails to work. When I was recently back in America, I got everything sorted by going into a teller and resolving the issues with Associated and their credit company. I was told there will be absolutely no more issues with paying my credit cards off through my bank account. Less then a week after leaving the USA, I received notification that two cards had been cancelled because no payments had been made since November (the month it all started to stop working). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cba9375621154f21885686cbb2fcc670
encoding: FLOAT32
metadata:
{"chroma:document": "At issue is the auto setup feature with Bill Pay. If Associated has a business on file, they DO NOT show the address to the customer. This is alarming and just WRONG. How does the customer know for a fact that the bank has the correct address OR the address required by the business, which could be different than what is on file... Another POOR business practice by this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cb43db64a153448fa447ad2f828a3ea3
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metadata:
{"chroma:document": "Several years ago I took out a home equity line of credit when I purchased my home. At the time I was told that my loan would be a traditional loan and definitely not an interest only loan which I was very clear I did not want. I noticed over time that nothing seemed to be coming off of my principal, and I went to the bank and called to have this explained to me, and each time I was told it would take longer for me to see that happen, after paying off almost the full amount of the loan I realized that this was in fact an interest only loan and that I had been lied to."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6cba91f779894d8da9bf568864d4094f
encoding: FLOAT32
metadata:
{"chroma:document": "02/26/2018 the online banking application was down over the weekend. When released it was full of bugs. Had to hold for customer service for more than 30 minutes. Duh!!! Why were they not fully staffed for such an event?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 20cb3e9aeb7b4a95abaa1775a5569afe
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metadata:
{"chroma:document": "While applying here, they have do a 120 questionnaire with some of the most pointless drivel that there is. Thank you for wasting my time with an automated e-mail saying that I did not have experience. A company that is 3.3/5 doesn't deserve to have a questionnaire that long."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5f7a2e57d7174914a2413c0d627e7650
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{"chroma:document": "Spoke to \"Mike\" a member of the \"management team\". He wasn't willing to resolve the issue of completing or even looking at an insurance claim check I dropped off at their downtown Hudson location 3 weeks ago. The \"Insurance Department\" is holding our check to pay our contractor. First because they needed paperwork, now their saying the numbers don't match. Which the insurance company gave us $200 more for our claim. No one has ever contacted us. We have had to contact them each week, just to find out there is yet another a hang up with the check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8114488ce1c84787809e08bafc6a3507
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{"chroma:document": "As a member since 2003 I found out TODAY that I've been being charged $11.00 a month since 2015, with no notification. I went to make a withdrawal as that was my \"emergency fund\" to find out it was a negative balance of $4.00. No help, just basically told, \"we must have emailed you\". I have just begun to share this with everyone, BBB, my senator, and everyone I come in contact with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5d9705c697b346bfb055aa434b894f3b
encoding: FLOAT32
metadata:
{"chroma:document": "I recently opened an account here. When I went in with a check from a city office, not a personal check, they would not let me access those funds even though I have more than enough $$ in the account to cover the check. So frustrating!!! They will take your money and hold it for 2 weeks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a926569289a145e089643ed05c5c84ad
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve had the card for about 3 years and I\u2019ve never missed a payment. I\u2019ve reached out asking if they would upgrade me to an unsecured card and they\u2019ve refused and were rather rude about it. Then they ding my credit twice in a row with hard inquiries. Might just close the account to force them to give up my deposit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1999211d073245488ca532de2f11b313
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metadata:
{"chroma:document": "I became a customer at Ft Knox in 1993. I remained a loyal customer through numerous deployments throughout the world! Even though hard time I trusted AFB with my money and they never let me down. UNTIL they decided to sell out the customer for GREED! In the past year my debit card has been cancelled 2 times and how did I find out by being embarrassed in a line of people with 500 dollars worth of groceries."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 90d9513d43c54acabd58acb5a5fbdf12
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metadata:
{"chroma:document": "First off, they don\u2019t even get a half of star. Been dealing with this bank since 2009, watched it slowly, then recently rapidly decline. Hidden fees unexplained about how the system updates, what time the system updates, who the system updates for? This is getting ridiculous. Posted vs pending transactions, 20$ fee, 60$ overdraft fee for the same item. Customer service is the worst in the banking industry, won\u2019t let you close your account, wanting to charge you more fees, for something that has already cleared? Pending overdraft fee?? I'm thinking class-action lawsuit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e4f6db98cc094fad9f7bac1947e4e648
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{"chroma:document": "I transferred money from my other acct to AFB on a weekday, they transfer I made could not \"post\" until midnight. So since it was a weekend I had to wait until Tuesday to transfer the money. Oh, I couldn't transfer the money because I've already exceeded my transfer limit by 13 cents. I called customer service to conduct a wire from my OWN account and MY OWN money, the manager said they cannot override the limit so I had to wait for the following month...I had a 700$ loan with them, I made 16 $85 dollar payments, I still owed 540$ because those payments were for interests...my gosh!!!! DO NOT BANK WITH AFB."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0ea8f79633394bd9a2315a0748a4f941
encoding: FLOAT32
metadata:
{"chroma:document": "If you have a card stolen you will not be able to get in contact with them because they are closed weekends and holidays! I find one of the question for verification very wrong, seriously who the heck knows when a parent got their social security card, as many people have had their parents get it for them as a child!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b2d6fd564af8472f813eaf19e062eebf
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{"chroma:document": "Went to Luke Air Force Base, Armed Forces Bank (AFB) branch to cash a Fidelity Investment Account check that I wrote to myself for $3000. Manager and senior manager decided AFB WOULD NOT CASH THE CHECK. Best I could do was deposit it and get cash in several day after it cleared. Obviously, I wanted cash immediately or I wouldn\u2019t have travelled 30 miles to go to the brick and mortar bank. I have a checking account with AFB, have been a member of the credit union for maybe 40 years, am a retired Army officer with great credit history (near 800 credit score), plenty of money in my Fidelity account and just needed cash. Further, I view $3000 as a small amount of cash and did not expect AFB to give me any problem cashing this check. Much to my chagrin managers told me no to cashing this check. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5839fa1c27a43eeae73f941d5a6b6fe
encoding: FLOAT32
metadata:
{"chroma:document": "I started with AF Bank in 2001 and from 2001 until probably 2010 I was pretty satisfied with AF Bank. My satisfaction with this bank occurred from 2010 until 2021. Over a 24 year Army career, including many years overseas, we never had any problems with our checking account and I was always able to speak with a polite and knowledgeable customer service rep but that changed! Looking back on my 2 decade long experience I would say that the culture of the bank changed. I no longer believe that this bank is looking out for the \"Armed Forces\" and that they are more interested in charging fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9982eb7050ce47ce90e7a09553e763f3
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{"chroma:document": "This year has been awful for me. I am so thankful for the men and women of this business. Several time I have locked myself out of my phone. No problem (always there to help). Lately I have had attempts of people trying to take money from my account. The Armed Forces Bank personnel worked so very hard to help. To all of the personnel that have helped me. Thank You."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c4df249da7da4b849d1fbfc1877d5c4d
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{"chroma:document": "I do not write reviews often, but felt compelled to do so today. I became a member of Armed Forces Bank, on November 17, 2020. I spoke to Mark and Tammi. Both awesome representatives. The opening of my Access Checking and Saving went smoothly. I decided to open a Secured Credit Card the same day. It was processed so fast, that the credit card information appeared on my Credit report on 11/24/2020 and I received the card, later the same day. I kid you not!... I received a notification from Transunion advising Armed Forces Bank Secured Card had been added to my report and it had increased by 40 points. Thank you all so very much for your down to earth demeanor, professionalism and seamless account opening. Today is 11/25/2020. Happy Holidays."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 750a92fa65a44ce5a07fc2eb45fe4355
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{"chroma:document": "I have been with AF Bank since 1996. Ever since they updated their banking system it seems things are not working properly. I have 2 negatives in less than a week. First I had a direct that was sent on 20 Aug and deposit that took until Sep 1 to post, mind you as of Sep 2 it was still in Pending status. So how it then posted on the 1st well you get the picture. This has caused a delay in me being able to send money to my wife overseas. I then just this morning see now an overdraft fee, I looked at all transactions. I had money up until now so I don't know where this is coming from. I am very unsatisfied. I sent a request to get an explanation as to why, so as of Sep 4 2020 I'm waiting for a response."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 967b550804eb4840bd5dd5c7afc7394d
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{"chroma:document": "I have been with this bank for 30+ years. While I was in the military and moving between US and Internationally I didn\u2019t really have any issues with basic banking needs. When I retired opened/added a business account. Worst experience ever. What business account does not have ability to do mobile deposits especially when there is only ONE branch office in all of Northern Virginia. I literally have to go into the branch to deposit money. Ridiculous."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed4035d3b0674340a0339c2ce537aee1
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{"chroma:document": "Having been with the bank since 2002, I have moved several times and every time I moved it was a hassle to get my address changed because doing it online would only change it for statements, so I would end up having to call multiple times to get the new address associated with everything related to my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3858ea42b02f4855b9ff1f4232b606a8
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{"chroma:document": "HIGH FEES NO REAL SERVICE FOR SENIOR ACCOUNT. Over the years AFB has evolved from being a very good bank to being more like a money grubber banks charging additional atm fees on top of fees already charged, charging to get your balance from any atm except an AFB atm. They are no longer a friendly banking option. Also still charging fees during the pandemic crisis."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df2ae6ce57ec49f6b288b28bf7ee9262
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{"chroma:document": "I took out stop payments on these accounts that were fraudulently opened, and I am fighting that as we speak, but last month, see attachment, I was charged over $60.00 because one of the institutions that I had taken out the stop payment on, withdrew the charge due to insufficient funds in my account. However, regardless of the stop payment, the bank charged me for insufficient funds as well as a returned check fee."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 384416132a974464ab32c16d8cf59226
encoding: FLOAT32
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{"chroma:document": "Recently my husband's account numbers were stolen, we believe from a gas station due to the fact my husband really doesn\u2019t use the cards anywhere but that gas station and a tobacco stop, anyway we were contacted of this on a Wednesday, money attempted in Florida about 3 hrs away, was told card was cut off and no more transactions would be accepted, anyway Friday evening I went to pull out $$ seen a negative amount, this can\u2019t be right, so I called bank. Closed, so had to wait till Saturday morning, anyway we spoke to the bank about how they allowed this to happened when they assured us it wouldn\u2019t! Excuses giving, told to fill out the dispute and email right back and Monday (today) they\u2019ll credit our money back. Well **, No money credited so I called again, demanded to speak to a bank instead of a call center, lady at the bank took my info, claims she a supervisor and can\u2019t credit my $$$."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66fe012d2f1147cba46b01fd55c63e40
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{"chroma:document": "They were never good and have become horrible. Good luck reporting fraudulent transactions because they refuse to answer their phone, which is the only way to make a report. I am calling them from Thailand via Skype thank God because I've been \"on hold\" for 45 minutes. There is no excuse for hold times this long. None. We will be closing our account once they ever get off their behinds to actually answer the phone. I'm just hoping we don't have our entire account drained before I finally manage to speak to someone. I am seriously considering legal action if that occurs. Why should we be out thousands because they refuse to make representatives available to take a fraud report."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53abd7adbb994ba6aad55190917d74d3
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{"chroma:document": "I have been with this bank for 16 years and now switching to another. Every time I have to make a larger deposit or get a straight answer from customer service it\u2019s always an issue. First when PayPal tried to take payment from my account that has been linked for 15 years they told them the account was closed, it definitely is not, and now I have late fees. I called to sort things out. They tell me nothing is wrong. Second I make a large check deposit. They told me a five day hold no problem. I make it at 8 on Monday thinking Friday or Saturday. No the following week Tuesday. So actually 8 days. I asked why. They said, \"We don\u2019t count weekends.\" If your bank is open on the weekends guess what. That\u2019s still a business day."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b5012b5fcdd34dae9a7bed3c21fe3313
encoding: FLOAT32
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{"chroma:document": "I've unfortunately had them since Boot Camp. I'm finally switching to another bank because it started out bad and has just gotten worse. I've had several problems throughout the years when it came to accessing my money while overseas and making large purchases, especially after they stopped their 24 hour banking support service. Also, unlike several of the other big Military oriented banks, they are almost nowhere and don't offer ATM fee refunds. As someone who banked with them for years, I highly recommend banking somewhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 35c2c466ed3d485191d3799a86334ee6
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{"chroma:document": "Longest hold times and most incompetent and inept customer service agents ever. Absolutely terrible at protecting the funds of their customers. I've had my credit card info compromised on two separate occasions with this bank and neither time did they reach out or lock my account, even though the transactions were in states I had NEVER been to. But God forbid I buy a part for a vehicle in my home town without my account being locked for it. Worst bank in existence."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a75b8372359448af9a7795820cdd3247
encoding: FLOAT32
metadata:
{"chroma:document": "I got a secured credit card with this bank in order to build credit. The problem is, they take weeks to process a payment, and then report to the credit bureaus that your balance is higher than it actually is! As a result of using this bank, my credit score actually lowered! When I called to see what was going on, they were extremely disorganized and argumentative. DO NOT BANK HERE IF YOU VALUE YOUR CREDIT SCORE!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0444ef0d8b2e4fa5a78db1189c87b12b
encoding: FLOAT32
metadata:
{"chroma:document": "No 24/7 customer service! Account lockout after-business-hours or on Sunday? New card problems or problems with debit card pin??? You get 0 customer service until you call their inept customer service reps the next business day! Sleep on the street if traveling and needing to pay for a Hotel room or fuel with this worthless bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cf5597d44523489bba9cf5e42fd08eb5
encoding: FLOAT32
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{"chroma:document": "This is the financial institution in Colorado Springs we use now for all of our home/financing needs. We'd done about 7 finance/re-finances with another institution, but when our banker there (Debbie **) left - so did we. Debbie's expertise in banking and in working with Veterans and Veteran's Programs is truly invaluable. She is the ONLY person we will work directly with now because we know that she will honestly ensure the best rates and terms. Period. Debbie is not only an expert in the banking and finance industry (especially Veteran's programs), she also has a heart of gold and seriously wants to help you find the very best deal for YOU. No upsells, no hidden points, none of that. Just honesty and transparency."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b64cd2db89294494aa4650ed21e14ba2
encoding: FLOAT32
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{"chroma:document": "Not sure why the reviews posted are a 1 or a two. My family and I have been with the AFB for 53 years this June. We have NEVER experienced any type of negative banking services. I have overseas nine times, from Vietnam, Germany, Saudi, Japan, Korea and 6 different States and never had any type of issue both CONUS and OCONUS. Our agent for our home, Melanie **, has been available for us each time we financed or refinanced a home and with her personal assistance we were complex and transaction within one week, again, both CONUS and OCONUS. No other banking can provide you that beat you deserve."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: be5d868b5a2443719ba87a32f8141fd6
encoding: FLOAT32
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{"chroma:document": "ZERO STARS! WORST BANK EVER! They STOLE (lost) MY MONEY! DO NOT GO THROUGH THIS BANK! They are extremely disorganized and have no clue what they are doing. Long on hold times and then the agent ALWAYS has to go find someone that knows how to do what you asked, even for very simple things. They literally LOST my money (checking account), admitted it was their fault and then said there was nothing they could do about it. How the heck does a bank just lose money like that? How can they get away with this? Worse than that it was just a couple hundred dollars so I'd be in the hole if I sued. I'm going to try taking them to small claims court but I'm sure they have VERY good lawyers that will STOMP me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 62a4e824270a4538bdc3bd626f7c2422
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve had the same problems everyone else here is having. This bank is awful. Please do not use this bank ever. Wish I could send you guys a picture. They\u2019re saying that my account is overdrawn because of previous purchases made like a week ago? This is the worst bank in the world, as a service member who was offered no choice in a financial institution when I first joined the army. This will not just end with a Facebook post??? All the instruments that the Armed Forces Banks equipped me was has set me up for failure from the beginning. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5cb326ac5054fc3a7ea9adf5462a717
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{"chroma:document": "I opened a credit card account last year at a branch in WA state and started having problems right away. I told the manager of branch I wanted card paid in full each month when due. It never happened and I got late fee. I contacted bank and told them to call manager of bank I opened the account to clear things up. They never did so I called again with each call lasting near a hour. They told me I had to go thru another dept. dedicated to credit cards but it would not let me set up my account. I called bank again and they set me up and refunded late fee. The next month they took out 2000 from my bank account to cover credit card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb6b352783f84587960f4771e7034b3a
encoding: FLOAT32
metadata:
{"chroma:document": "This is the worst bank I have ever dealt with. It seems like every couple of days I would have to call them usually to fix their mistakes. I was on the phone no less than an hour each time. Every time I would call I would be told something different about the same issue or their policies in general how they handle situations all of the above. I filed a dispute they told me it was received and being reviewed. I called several times about status. Was told I had to wait, 3 months later they tell me we never had a dispute filed. WHAT? And now it is too late to file it. They denied the dispute because it had been over 60 days. NO I have proof it was filed right away and this was a big amount too. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a4ce1fddf9ba491790cf1fbd5ec82903
encoding: FLOAT32
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{"chroma:document": "This is the worst bank I\u2019ve ever seen. My husband and I have had nothing but bad experiences with this bank. They\u2019ll stole so much money from us. They\u2019d charge us twice for the same thing and say it was the person who we\u2019d purchased it from (how when this happen every single time we purchased something?) but luckily we started to screenshot whenever money was taken out. Their customer service is terrible. One lady canceled our 2nd card without our permission. This bank is absolutely terrible. RUN FAR FROM IT!!! Go to the credit union instead. This bank does not care about its customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4168927e1c1d4193a045f3963d5ccc9b
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{"chroma:document": "Customer service is non-existent. They can never do anything you want them to do. I was promised a clear date and after the date past I called back to find out they can't do what I was told. People are incompetent and when you do transfer to supervisor their hands are tied due to some other system and they literally can't do anything. Worst banking experience I've had."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: af42147478aa443a83bf4e5ca8e7ce90
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{"chroma:document": "This is the absolute worst bank I have ever had! The people that answer the phone can never do anything. They always have to transfer to a \"specialist\" (ya right) after explaining the reason for calling and going through verification. When \"specialist\" gets on the line finally you have to go through everything all over again. Waste of my time. I have had several issues with this bank so I wasted lots of time on the phone with them. Time is money for me. One of the many problems with this incompetent bank is they couldn't get my business bank cards to work. I would get a card and activate it and then to set up my pin it would tell me it couldn't process my request at this time. Call the customer service. I did this 10+ times getting new cards. The first 5 had nothing on the back. No ATM logos bank number nothing. But all of them wouldn't let me set up my pin. Super frustrating. I never bounced any check never had a customer check bounce or return."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 231d0fd34ee24606a934fa2ad84f3deb
encoding: FLOAT32
metadata:
{"chroma:document": "There is NO 24/7/365 Customer Service. Massive issues with Account Lockouts. Live Customer Service is NOT 24 / 7 365 as stated! BEWARE NOT TO OPEN ACCOUNT HERE. 1-888-929-BANK (1-888-929-2265). Massive contacting Armed Forces Bank period!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 954095c1db9e4d6492c76b89fb3d2c0a
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{"chroma:document": "Is Armed Forces Bank match.com? So my husband asked me to make a transfer to his account. No problem. Super easy right? Ha. Well I call the bank and get this agent. I always say this word for word \"hi this is David. I'd like to transfer to my husband's linked account.\" Obviously the agent can figure out our orientation. So he goes into all this small talk I'm not about to write it all down. But he kept asking me if I wanted to call or text him and that he could totally hook us up with a trip to Puerto Rico because that's where is husband is from. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 794a56dae1444d95bcee12f503269f6e
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{"chroma:document": "I\u2019ve been on hold with this bank for 7 hours for TWO DAYS and they won\u2019t budge. One day my direct deposit is pending in my account and the day it\u2019s supposed to come... POOF, IT'S GONE. These people won\u2019t help at all!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 55ad73f4621f4a22a624530e49fe3a78
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{"chroma:document": "I've banked with AFB for 17 years. I did this because I was in the military for 22 years and they were open when the PX was open so the hours suited me. They always take money out quickly and never deposit money on time, so as to try to stick you with overdraft fees. Since I've retired (in 2012 with 22 years in DOD Army) they tell me that DFAS does not require that they deposit my retirement checks by the 1st of the month. Therefore it is always after a long weekend or especially holiday weekends. This also suits them as most of us live from paycheck to paycheck and need the money no the 1st of the month. They never take your word for any transaction even though I've banked with them for almost two decades. They always take the side of the business no matter how many complaints have been posted about the company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 034a4c88c0024b748a17776082079916
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{"chroma:document": "I had money erroneously put into this account which I haven't touched in over a year. Not only did they freeze my account without even making sure I was aware of the situation they also charged it off to collections and I had absolutely no idea. They charged my account for 28.75 for a collections \"fee\" and then charged me 20$ to have money in this account wired to another account my USAA checking."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Switching my bank is long overdue. Please don't open an account here. I have had several really bad experiences with this bank. The first really bad experience was when I was in Kuwait and needed to wire money to someone. The person helping me didn't ask what amount I wanted to wire and automatically wired the amount I had sent the last time. Instead of fixing the problem the person then wired the correct amount not deleting the first request. The next day when I called to complain the only thing they offered was to remove the wire transfer fees. They said to recover the money wired I would have to speak with the person I sent the money to... ummm thanks? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 93f95d8aaf8147968f4e6c735b40597d
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{"chroma:document": "Stop putting blocks on my debit card! Third time on the customer service phone today. They have locked my debit card repeatedly for Amazon purchases, despite saying they unlock it. They say they cannot fix it. So tired of it, and WILL BE getting a local bank account rather than dealing with this terrible bank anymore. No benefits to it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c54665bf74b34ec99706d72d0658bb53
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{"chroma:document": "This is probably the worst customer service I've ever experienced. I've been on hold for 45 minutes today and haven't spoke to anyone. And yesterday for an hour and a half and still wasn't able to speak to anyone. They suspended my account and I can't get a hold of anyone to help. Definitely will be canceling my card ASAP."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "We have never had a bank account with Armed Forces Bank. Yet we got a random letter in the mail (to the wrong address that we haven't lived at for over a year) stating that our account was overdrawn $1,079.16. We have called them a few times about this, but they claim it was us, so they're not even researching the issue. And how does an account even get that far overdrawn? We can't log in to the account because we never had an account. They won't discuss with us anything, because we can't confirm anything, but they won't remove the charges or find out who really opened this account. Very bad business practices and horrible bank. I am glad I've never had an account with them! This is just downright horrible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a92b0a0a00d64af68ecb0aa38c568367
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{"chroma:document": "My wife tried to reorder checks for my checking account. So she went to the local branch at JBLM. They told her she had to go online to order the checks. I am deployed overseas so I was unable to talk to anyone in customer service because they were not open after I tried to order the checks online unsuccessfully due to my inability to log on to my account. I went to customer service webpage and scrolled down to \"ordering new checks\"; there are three ways: you can log on, you can call, or you CAN GO TO YOUR LOCAL BRANCH!!! Given my inability to get my checks ordered I am rating this bank very poorly in customer service. Frustrated."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81ae52ec7ca54c59bd87eccb03a6c431
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{"chroma:document": "They have poor practices. How is it that your call center is open until 5 on Saturday and no one is available Sunday but you can block someone\u2019s card over the weekend? What's worse is that I never even used the card so I'm not sure why they did it. And yes the account had money to cover the purchase. What happens is the customer is left without a card on a weekend. What if I had went on a trip? I would've been stranded. Now I have no money for food or gas until Monday. Also, I closed an account with them and had a remaining balance which they said would be mailed to me as a check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d721c62d9e245f88922ae4ed2bdc17b
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{"chroma:document": "On December 28th, 2016 I deposited a large check into my account. I was assured that it would only take 5-7 days to clear. It is now 1/6/2017, nine days later and the check still has not cleared. I contacted Customer Service today and they couldn't understand why it was taking so long. They put me on hold for over 45 minutes to call the bank in Chesterfield, MO that I deposited my check in to see what was going on. I was informed that it is the local bank's choice to put the hold on it and to take it off and the manager was trying to get the regional manager to call her to get approval to release the funds to me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8593958d5fde4a15943f5a11fea21ea9
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{"chroma:document": "I have been with this bank since 9/2015. I called on 12/7/16 regarding charges I did not authorize, still waiting on my card on this day 1/3/17. I called and got the runaround since 12/7/16, after speaking with Arlinda, Mike, Jackie, Valeria, Brianna, Carrie, and Cassie. All told me my card was sent twice already, well if that was the case I wouldn't be filing a complaint today. I have been waiting patiently for this bank and still nobody can send me card overnight or even provide me with a tracking number. PLEASE DO NOT DO ANY BUSINESS WITH THIS BANK!!! I will and have filed a complaint online with BBB."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "How do you manage automatic payments on BofA website? Is your payment past due or up to date? Good luck figuring that out. This has got to be one of the worst banking websites to navigate in the history of mankind. May Citibank is worse."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Will never use this bank anymore. I was on the phone with them on 6/19/2023. Incompetent people, they made a mess in my account. I was disconnected few times. It took hours and then they close my account without asking me if I want it to be close! My credit went down 70 points! Be careful from them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e1a1ea96cc224fa9a7f9931a9c01a2f0
encoding: FLOAT32
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{"chroma:document": "Bank of America is not equipped to deposit checks via their mobile app. I am aware of banking operations centers and risk fraud departments. I was a teller in High School in the 80's. I would venture to say that now in 2023, there is absolutely NO REASON to hold a check for 7 days except for the Bank of America systems to show or bloat deposits and hold larger amounts over the aggregate. And at the peril of customers who need the funds available. No matter the mode of depositing. Possibly fraudulent reasons on the Bank of America side. Who knows. I have deposited checks in large and small amounts where funds have been available next day. Bank of America simply needs to do what is needed to make the connection with the Check issuing party's bank, in a timely fashion, verify and pay the check to its customers. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c629ecd04ad45b7b1981e1d54f38225
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{"chroma:document": "Apparently Fraud was detected on my checking account so what did BANK OF AMERICA do? They just locked the account entirely WITHOUT my knowledge. No email, no phone call, no text just locked the account. So I call to find out why I cannot log onto my account. After waiting 45 minutes I get to talk to a snide condescending not so helpful person. He tells me I need to physically go into a branch with my license and fix the issue. So I go online to make an appointment for the first thing in the morning following my return home. I can\u2019t make an appointment BECAUSE I'M LOCKED OUT OF MY ACCOUNT. The other banks that I use contact me if they detect fraud and I either confirm or deny the transaction."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 54ecca972c1e499a8cf5ca5b93478d5b
encoding: FLOAT32
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{"chroma:document": "The people at the call center are are inexperienced and lack proper training not to mention snide and condescending. I have accounts with 5/3 Bank, Wells Fargo, Chase and our in house credit union. BOFA is the absolute worst."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 02ec68fb6d9c4d38a714d0c209fa6758
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{"chroma:document": "THE. WORST. BANK. EVER. They force their customers to use debit and credit cards with ZERO security! These cards are wide open and ready for someone to drain your accounts. Bank of America does not inform you of this nor give you any choice in the matter. They make these decisions for you, I assume, because they think they know better than their customers what is best for them. If you dare complain about this, they effectively tell you \"Too damn bad, suck it.\" I have been waiting for a SECURE replacement credit card from them since MAY. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c7e0db025e2943c3b28991216e100d2d
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{"chroma:document": "Called for a LOST card, pushed in information, WAIT 45 minutes on Hold - a bank balance could be wiped in that time. DO NOT get this card attached to bank account - rather, do not get this Card AT ALL!! So Finally, get a representative, I have pushed in the info - NOW she wants my cell number - NOPE - then she wants my license number - after decades -- they do NOT have that, and since it take AN HOUR to get anyone to DENY to do anything about a lost card... and THEY are the ones who get hacked - like I want them to have any additional information so a hacker can steal my identity - -NO THANK YOU."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f85ef65fc55b489594581d49f344f1e1
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{"chroma:document": "I had an absolutely horrific experience trying to set up a Bank Of America merchant account for an ecommerce client of mine. We went on an endless goose chase in the branch in person, on endless phone calls, etc. Nobody knew what to do and kept shuffling us from person to person. I looked into a Paypal merchant account instead, and we were able to get one set up in about 10 minutes, after hours of goofing around with Bank Of America. Read the reviews of others! Avoid BoA at all costs! Take your money out and put it to better use elsewhere!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d5f522c9e0e4362a9864791460e417c
encoding: FLOAT32
metadata:
{"chroma:document": "Woke up to a new monthly charge on my \"free\" checking account. (No notice, btw.) Not free anymore! After 30 years, new $12 fee for basic checking account. They are constantly sneaking in new fees and you don't see it unless you are carefully scanning your account. I'm done. And during Covid when my business needed to apply for the PPP, they would not accept my application because I did not have a loan with them, even though I had been a loyal customer for 25 years with several accounts. I don't like to use the word \"hate\", but I really hate this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4be7e57ea4114a57b3613d2e8cdae7b0
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{"chroma:document": "I took my Son and his wife \"who came to the US from Cuba two months ago.\" They have their work permit, social security cards and drivers license as well as both of them are starting a new job next week. It was a natural progression to take them to open a Bank Account. We walked into Bank of America and after standing there for 10 minutes or so with two men in offices that were empty and a long line of people, ** greeted us in Spanish very loudly and asked how he could help us. Standing there in the lobby \"keep in mind\" all of us speak English, ** asked for work permits so he could make a copy and send them through the approval process which takes about 15 minutes. He then went into another Man's office \"empty office.\" His name was **, handed him our paperwork and came back to the lobby to continue to ask us personal questions in the lobby in front of a line of people. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 232193fd26bd4dadaace7412499c9be6
encoding: FLOAT32
metadata:
{"chroma:document": "I gave it 1 star because I can't give less. I've been a customer with this branch over 30 years and a Platinum Preferred one at that. I tried to open a trust account for my father who has dementia and for 3 days kept getting the runaround. First problem, the appointments, they forget people work and aren't able to go by their schedule. Some branches either closed or work 10 to 4 and close on Saturdays."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 15a1263b30a24a7c816bcf6a2c6b6783
encoding: FLOAT32
metadata:
{"chroma:document": "Stay far far away from this bank. I\u2019ve been a customer for over 15 years, I was a paralegal for 25 years, and I\u2019m not stupid. Someone calling from a Bank of America number told me that my account had been compromised. They managed to get $1000 out of my bank account. Since I physically authorized the transaction, they don\u2019t consider it fraud and I am out $1000. Even though I figured out what was happening and reported it in under 12 hours and filed a police report."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8d1d72c5e22444da8245e2bd8aacf15
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{"chroma:document": "Horrible experience 7/20/23-10:30am at 91403. I went to deposit cash into my checking about $1.75 and was refused service for no reason. The ** that run this branch are secretive and have difficult accents and the names are hard to spell. After I was refused service to deposit $1.75 into my checking I talked to Sahar ** who was also Armenian in an English speaking area. I hope the bank can RE-hire at this location. The loose bankers here are irreverent and nearly drunk with extra freedom the way their names and accents are to the American English people who use the branch. I used to bank with Barclays and am surprised at how bad Yervand ** was when it came to privacy or responsibility. I have children but he is overly single. My past best friend who was a manager at Bank of America lives in Tucson AZ, not near where the poor experience occurred."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ccedbe96e0e8486cae6736a1e1e46310
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{"chroma:document": "I got a Bank of America credit card about a month before I left on a backpacking trip in South America. I got it because it had no international transaction fees, so I could use it abroad. I bought some things and then, because my credit limit was really low (just graduated college, I guess my entry-level salary limited me, idk), I decided to pay it off. I ended up doing this twice, about a week apart. I was stupid, and used my savings account to pay it off rather than a checking account, so naturally the payment was returned (about 3 weeks after I paid it). That's on me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a4b3f72c2d8b47d0a299c6295d3bc6be
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metadata:
{"chroma:document": "Often the banking center is not staffed or equipped to provide customer service. If a customer comes in person, they need direct, specific assistance. To send them home because a) they cannot help. b) Another banking center can handle the item. c) They are too busy an appointment is required. d) They are understaffed. e) The staff are not experienced enough to handle banking needs. Call center is terrible - too many prompts and hurdles only to get an associate that cannot help, get bounced around, and no one owns helping the customer. Chat is unusable and is so bad it is disrespectful of customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a8c78268a904a549048a52c4aee59fe
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{"chroma:document": "I was helping my 87 yrs old injured home bound mother to pay her bill before due date. I went to Merritt Island, Florida Bank of America and Jacob did a great job helping me pay my mother\u2019s bills. THANK YOU!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0905902064f842188ddf3d33d19861ea
encoding: FLOAT32
metadata:
{"chroma:document": "BOA states on their website that holds are 2-7 days. I made a deposit, and the receipt states funds would be available in 2 days. Now, 13 days later, I am still waiting on my funds, and BOA can't give me a straight answer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff1548bc41a5472abd53d5096e6107eb
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{"chroma:document": "I was standing in line waiting to cash my check and pay off my credit cards at the Bothell Bank of America. When it got to my turn a lady said she was closed because she had to go to lunch and there were no other tellers yet the guy behind me who is from the same country as she was helped although she only made change for him. It still was very unprofessional and made a customer of over 20 years not feel like valued client. Also it makes me concerned about putting money into a bank that can only afford one teller. If I can give them Less in one star I would. Recently I tried to get an L&I check cashed from the state of Washington at the Everett branch and they put a hold on it seriously are they afraid our state is going to go bankrupt? This is ridiculous. I have two credit cards through Bank of America and I have great credit! I pay off my cards every two weeks, it makes you feel like you're a crook, just can't getting your own money!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b5560168a434ca7900ca4be8b83747f
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{"chroma:document": "This was my first credit card, had 11 years of use and had platinum status. In my Aug statement I had a balance of $2.75 which I paid with rewards. In Sept statement I had a balance of $17 which I missed paying but paid off fully by month end, couple of days late. They closed my credit card for missing 1 payment. Couldn\u2019t believe it, for 17 bucks they lost a customer. Hats off BOFA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 427192a840884733ba71a72b7e427585
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metadata:
{"chroma:document": "Bank of America using a weapon called DAS. Digital assisted shopping against their employees and customers, they made it as standard in account opening, which some US citizens like veterans and military won't get approved and others from different national origin won't get approved. Same to bankers. Some of them get approved for account opening while others use same information won't get approved."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c6976afd30b14cdbaaec7a65984211d2
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{"chroma:document": "DON'T USE FOR BUSINESS ACCOUNTS!!! Once again, false information given, no accountability. I deposited a large check, asked when funds will be available.(I run an event company and have to pay vendors constantly) Was told the funds would be available the next day, NOW I'm told they will hold the funds for 11 days. I will be changing banks. Not worth having a business account if you can't use your money to run your business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d0a014df9a14bd98ea4b387d2732d86
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{"chroma:document": "I was very tired and I been up all morning. I need to get work done on my vehicle. This incident took place at Bank of America around 11 am. I just had pulled out 800 dollars. I needed to rest so I sat down in the lobby. I started to doze off and the branch manager came up to me and said, \"I can't have you sitting there like that.\" I said, \"What you mean?\" I gotten angry because there were two other ** that been there sitting in the lobby since 9 am. I knew that because I pulled out 800 around 9am, it was on March 3, 2023, the branch manager was also ** and I am ** so I took that as being racist and he called the cops on me after pulling 800 dollars out the account. My account balance was a little over 13 thousand dollars. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e3981065fbe42f6a0f7fbae3a1c8f2a
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metadata:
{"chroma:document": "After a 60 year association with this company I had my first encounter with upper management customer service, and customer service did NOT exist. The company made a list of mistakes and bad behavior from company representatives, which they admitted to, but when it came time to correct my financial losses due to their admitted mistakes and bad behavior, they in a very alarming and maybe even illegal manner turned their back and closed their ears. My entire issue was created by actions of the company and further developed into terrible business practices by this company. There are so many other credit card offerings out there at better conditions, I would tell the reader of this review to stay away from this abusive company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e0840cb6e92d4255895b28eb11cd0182
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{"chroma:document": "You must have a qualifying monthly direct deposit of $250 or more to have the checking account maintenance fee waived. In the past, I always met this requirement when employed in my profession. However, I've been laid-off for the past 6+ months and presently earn a delivery wage paid weekly that is split between UberEats & Doordash. I gross about $1,200 per month. I average about $150 each week from Uber & Doordash. That is a yearly gross income of $14K. That doesn't include my cost for gas, insurance, car maintenance or taxes. Now I have to pay a checking maintenance fee of $12 per month. I have the transcript from BofA customer support and there is nothing they can do for me. I've been a customer for over 20+ years, and this is how I'm treated when I need their help the greatest. Shame on BofA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8d4a5892e344c829a6e8e95a0af3fb6
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{"chroma:document": "I been with Bank of America since 2003. Never really had any issues until May 2023. I went to a gas station to try to get gas. I wasn't able to. The card kept getting declined. I talked to 6 different people in a span of 3 hours. Freezing my butt off in the cold. No one was able to help. Major technical problems on their side. Trying to pay for gas for 3 hours was beyond unacceptable. I couldn't even use the digital wallet feature. I'm worried to put any money into my BOA account since I don't know when you can access my funds. All customer service representatives were more worried about getting a rating vs trying to help. It really messed my work schedule out and messed my entire schedule up. This experience has me looking for another bank. There's no reason to use Bank of America when you can't use your own money especially when it's important."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 56927b52412b402bbfe6fbcde0189842
encoding: FLOAT32
metadata:
{"chroma:document": "My information was compromised and used to try to open a checking account. Not only did I have to call BOA to tell them it wasn\u2019t me. Their fraud service department did not have a single answer as to what they do, to prevent this type of action. All they did was apologize and send me an email (all of two sentences) and a link up how to prevent ID theft. As if I can\u2019t look that info up on any website. I then continued to ask questions when the rep finally said \u2018you have a nice day\u2019 she proceeded to end the call. Do NOT give this company your business. They do not care about you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 815d6438c010427ead7f02e81bf191b5
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{"chroma:document": "This bank has the worst customer service department I have ever dealt with. Our account has been compromised several times since we have been banking with them. We go into the bank so we can get help from their customer service department, only to be told every single time to go to their website. What is the point of having a customer service department if we are going to do THEIR job for them? They lost 15k form my husband's account and we spent MONTHS with them on the phone. We had to start the process all over again with them every time we call. After many phone calls with their useless department and many many documents proving they were at fault they gave us the money back. We went into the bank (Gainesville, Fl) on multiple occasions to get help with this issue just to be told to either call them or go to their website. This company is looking for a major lawsuit and I'm all about it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e4ff0f38f35473893a02d0d80776d7e
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metadata:
{"chroma:document": "My account has been \u201cunder review\u201d for two months, leaving me with zero access to my funds. When I call, no one can tell me why or what is under review or how long it will take. WORST bank of all time!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 188b093fd23845cf95e92e7f7a0744a9
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{"chroma:document": "I tried withdrawing my 401k by phone and they made it impossible. Said I didn't give them correct info. However when I finally got online all the info I gave them was in my account just not primary contact info. I cannot change the primary email. It is from an account I cannot access even if I knew the login. I was able to do it myself online, but they make it so hard over the phone even when I know everything. They told me I did not have all the info I needed but wouldn't tell me what I need i.e a phone number from 10 years ago or email from 12 years ago. I was told I would have to go into a BOA to verify my identity. I really would get a lot joy if this bank fails."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5b0817bc387044e19f59e7effac63845
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{"chroma:document": "When Bank of America identifies a suspected fraudulent transaction on your card and asks you to confirm, doing so shouldn't sever your only connection to your money for the 5-7 days it takes to receive your new card in the mail. Customers who have been burned too many times by this are tempted to approve fraudulent transactions, for fear of having to struggle through the weekend with no money. Not only does BoFA have limited Saturday hours and 0 Sunday hours, they've also closed down many of their local branches, due to the pandemic. Although the after-submission instructions make it sound really easy to go into your local branch for an emergency temporary card, it just isn't that simple."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 89c189794e40432da9a8009ea6007f3a
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America has reduced the amount of tellers available to assist with cash transactions during regular hours. During the lunch hour(s) there is only 1 teller on duty (at 2 different branches) to assist with cash transactions and if a customer has a lengthier transaction, everyone has to wait. This has happened multiple months in a row. All the while there are other employees that are required to stand around and do nothing until someone else walks in to see if maybe, they don't need a cash transaction so they can help them. If you have limited time to complete cash transactions, you may want to consider a different bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 84fcd40408284be98ea4ef95cd6fa3d4
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{"chroma:document": "Absolutely the worst customer service of any financial institution! They won't even cash a refund check written on Bank of America from a major automobile company. They are extremely disrespectful to customers. I am a consumer rights Attorney and will never recommend any client to use Bank of America; I will also be spreading the word to all of my colleagues to do the same, both locally and nationwide. Thank you Diego ** (Manager of Salt Lake City BOA branch) for illustrating the true Bank of America attitude towards the general public."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c004da2a52284ea5b0818d1525c973c7
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{"chroma:document": "I have been trying to get a checking account closed with Bank of America that was opened with my personal information sometime last year. I first notified them in early February of the identity fraud. It is now two months later and they have sent me several letters saying the account was closed (some even saying that the closure could affect my ability to open accounts for the next five years). Every time I call the bank regarding a letter from them, the representatives say the account is still open. The reps can see that there have been several claim cases that I have opened (calls I have made) and they can\u2019t understand why the account is still open especially since I am receiving letters saying it is closed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6bd5f90a836f43c989649952a7c17e97
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metadata:
{"chroma:document": "Opened a personal account - could not leave feedback after discovering things other than promised - searched and discovered worst feedback (you should check) for obvious reasons. Should have checked first. Hope this saves the next person. Cannot believe they don\u2019t understand customer service - unbelievable. Avoid this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ce0987566a64283b07683900d5d18d8
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{"chroma:document": "Avoid this process at all costs. Don't even spend a second fill out an initial application. After 2+ months, it's been nothing but frustration and miscommunication. Just awful. I have great credit and equity in my current home and it should have been a breeze. I'm very happy I reached out to Citizen's Bank. They approved my request and the whole process (including closing) was completed in just over a week. What a crazy concept eh? I'm upset I wasted valuable time going back and forth with BOA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3a4724e7b4324878a56e62907ecd39aa
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{"chroma:document": "I deposited $20,000 by cashier's check on March 13th. The teller said the funds would be available the following day. I then received an email saying the fund would be held until March 22nd. If I didn't mind for BOA to hold my money for 10 days. I would have written a personal check, but based on 1/2 century of experience, I have never had any institution hold funds on a cashier's check because they are always treated the same as cash. Not first issues I've had with BOA and only reason I keep account open is because of widespread ATM access in case of emergency while traveling, but I'm considering closing anyway."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 462fea7dc8ce4e1a8456ab414bff5bd7
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metadata:
{"chroma:document": "I've dealt with many companies (I'm old), but none, in any industry, sink to the level of BofA. My wife and I were customers in excellent standing (my FICO is 819) for more than two decades, with a CD, a checking account, a savings account, and a MasterCard (she was/is primary on the card). A few years ago, something so trivially procedural arose in our banking relationship that I've forgotten it. But I remember that after WEEKS of talking to one rep after the other, ALL of whom contradicted one another, we gave up and liquidated the CD and checking & savings accounts, and transferred them to other banks. We kept my wife's credit card: a mistake."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I deposited a check for $2500, they told me 300 of it would be available the next morning, they even gave me a printout showing me when my money would be available to me. The money never showed up and they deposited the check $300 short. They stole $300 from me. Do not bank with this company. The way they stayed alive is by stealing money. Yes I will be getting lawyers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fb779a0cd40147528dcacbd93eaca5e8
encoding: FLOAT32
metadata:
{"chroma:document": "If NO stars were an option that is what I would be selecting. Bank of America was fully aware about an issue with members being scammed through Zella in recent articles I have read. Where was their consideration in sharing this information?! It is alarming to me that on a text thread bearing the BANK OF AMERICA NAME AND LOGO a scammer can access just like the bank does! How are we supposed to know who the bank is and who the scammer is?! Even before this, I can't begin to tell you how many debit cards were compromised, and a new one had to be issued. One was in the mail and got hacked before it was even received. I'll be taking my business of 28 + years elsewhere along with everyone else I know. I will never recommend Bank of America again! BANKERS BEWARE!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2b2fc9d3ad5f46bd9d0e2e5ea8c4dfab
encoding: FLOAT32
metadata:
{"chroma:document": "I had Bank of America pay a bill for us monthly through Bill Pay. I assumed it was getting done because it was being deducted from my account statement. Two months later a get a notification from the company that I owed two months worth of bills. I contacted Bank of America (which was a nightmare in itself) and they said, \"Yeah, you're right. The checks were never received.\" That's it! I was on the verge of a collection agency at my door and they had no explanation for it. I will not be using Bank of America to pay my bills anymore. I cannot trust that they are going to do it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 43c389da01004cf097b35326c574bdfb
encoding: FLOAT32
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{"chroma:document": "I had an account with them for over 2 years. Someone attempted to commit fraud on my account. BOA caught and froze my account. They closed the claim but are refusing to release my money. That is in the account I have called multiple times a day for 7 days and after being told it will be 3-5 business days I still don't have my money! They are liars and thieves!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c5a099a6117a43a895b75460ea26149b
encoding: FLOAT32
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{"chroma:document": "When I noticed a fraudulent transaction on my account, I called customer service right away, and all they did was transfer the call to the appropriate division. I've been contacting them for more than a week, and they're continuously transferring the calls. Damn, no decency, no compassion. I lost a significant amount of money due to their insensitivity, and I am confident that they are so callous that they won't bother to contact me again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5823378d723743d885e96f5649ba85eb
encoding: FLOAT32
metadata:
{"chroma:document": "I paid my credit card bill with Money Order through ATM machine. Bank of America lost the money order or their system error and did not credit to my account. They say the check is returned but money order can't be returned. (They did twice to my account.) BOA never admit their mistake and shift the responsibility onto customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 15fed0f037ce4b6ca721dab249ed00bf
encoding: FLOAT32
metadata:
{"chroma:document": "I linked my cash app card with my B of A acct and noticed that cash app was attempting to charge my BOA acct. which was fraudulent. And I informed called BOA I was told they would block it and it was not."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 90fea731519c4270a0e2bf0228147377
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America Has to be the worst bank I have ever been with. They have zero customer service. It says if they are put out that you have even walked into the bank. Would you call the 800 number you do not get to talk to a live person. It is nothing but a computer that can\u2019t understand a single word you have to say to the point I am done after 10 years I have already went to a new bank and opened a new account. I will never bank with bank of America again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 272d9396264a49568419a5f35301b288
encoding: FLOAT32
metadata:
{"chroma:document": "Had account with for years, a steady income, from jobs and Direct Deposit consistently, one day to open my app to receive my pay, find out closed account. Called them and said no reason!!! DON'T RECOMMEND."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: af39cab97f2149548847b361e58fc80d
encoding: FLOAT32
metadata:
{"chroma:document": "I had a company defraud me out of $112 on Monday. I filed a dispute online, and no one ever called to follow up. I called back today, Friday, with full blown Covid. After 5 phone calls, and over 2 hours of holds and transfers, I STILL couldn't get anyone on the phone from existing claims to help me. It just kept transferring me in circles. The last call I made, I was also online with Terry (a customer service rep \"who couldn't help me because he's not in that department\") the whole time, who first hand was witnessing how impossible it was to get a live rep from claims on the phone. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a3ef16eb62b4fd7a546dc10dcc278e5
encoding: FLOAT32
metadata:
{"chroma:document": "Last Saturday night I found someone made purchases using the money in my checking account without my authorization. I googled the merchant and it was already closed, so apparently, this was a fraud. I called the number on my debit card and all the numbers I could find online, and all I got was \"Our office is closed. Please visit the nearest ATM for help.\" It looks like nobody at the bank works over the weekend. Good for their employees but horrendous for their clients. I felt like someone invaded my home, I desperately called 911, but nobody answered me. I could only depend on myself to stop the thief from stealing more of my hard-earned money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8f5bcd90aca492fb3224f278e626b91
encoding: FLOAT32
metadata:
{"chroma:document": "I don\u2019t know about anywhere else but in Southern California it doesn\u2019t matter what Bank of America you go to, there\u2019s always no more than two tellers and the wait is almost always an hour. They could care less about their customers or providing good service. They just want your money like any other place. The line is literally out the door and it\u2019s hard to understand why it seems like the staff is so unconcerned with providing service. There\u2019s never any help wanted signs or anything to show that they\u2019re trying to hire on more help. Don\u2019t bank here if you want to get things done because you won\u2019t when you bank with Bank of America."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 36e748508fd04600876670e57246689a
encoding: FLOAT32
metadata:
{"chroma:document": "My name is Steven Morgan CEO of Talk of the Town Group LLC. We have been doing business with you for the last several years. Recently due to our company name change we were instructed to open new accounts. We opened the new accounts and have had NOTHING BUT TROUBLE! Recently a client of ours gave us a $10,000 check from his company. Please realize we deposit over $200,000 payments a month. Bank of America put a 10 day hold on the check. 3 days later without notifying us BANK OF AMERICA put a FREEZE on this account. After calling 12 times and getting all kinds of stories we find out the same check with the 10 days hold on it has caused this freeze."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bd39bfd71e844470a4ae44cac303a96d
encoding: FLOAT32
metadata:
{"chroma:document": "I recently opened a bank loan assist account with Bank of America. Which they offered me for being a loyal customer of 5 years or more. I have actually been with the company for about 10 years. I took the $500 loan offered because my car died and needed an emergency down payment to finance a vehicle. The loan is broken into three payments which I had already paid the first due 3 weeks prior to the due date. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df0178103eb64effbbe412ad6ee7a545
encoding: FLOAT32
metadata:
{"chroma:document": "This bank should be called worst bank in America!!! It\u2019s been times I had lower than my check and they wouldn\u2019t cash my check!! They don\u2019t tell me how to invest my money! I ran thousands and they won\u2019t help me invest .. the cashier in Charlotte Nc that made my account is stealing money from my account!!! They wait too long for transactions to go through!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8e349c540a3454a8f93f9070ac92dd8
encoding: FLOAT32
metadata:
{"chroma:document": "BOA Staff are permitted to work from home and access confidential consumer information such as, #ss, addresses, phone numbers and phone carriers, spending habits etc. resulting in an alarming number of consumer identity theft complaints. Identity Theft is so prevalent at BOA that customers will spend an excess of 2 hours holding on the 1-800 fraud hotline before connecting with an associate."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 60b5e0d3398a43b3bce5f4340fbf4356
encoding: FLOAT32
metadata:
{"chroma:document": "I made atm deposit from my Fidelity account, BOA floated the money on hold for 12 days and said it was company policy. Worst company I ever dealt with, should illegal to be allowed to hold your money that they took from my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f9c999cbc9254780b21f39b88d158bb2
encoding: FLOAT32
metadata:
{"chroma:document": "2 modification: Failed to carry over the Escrow to bring the loan current: They add any interest, escrow, fees, and expenses to the principal balance: Modification is that the loan is brought current. Once the payment is received they have the right to apply or delay:"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6d29014ad1ac473898891bd76e883f2b
encoding: FLOAT32
metadata:
{"chroma:document": "In May of this year, I applied for a work from home job by ASH. In June of this year, I unknowingly fell for a job scam where I applied and got hired by a company American Specialty Health as a digital health coach or so I thought and was sent 2 checks of 4992.00 each which was supposed to buy the equipment that I needed for my new position with the company. The interview took place via text on Microsoft Teams app. Then I was instructed to send the deposited money from my checking account electronically to my so called team leader Ashley ** and to a vendor by the name of Sherrie ** via Zelle and Cash App. Ashley wanted me to process a 3rd check but I was alerted by BOA that my account was overdrawn by 6k. I had to file a claim, BOA sent me a new debit card and they seemed to care\u2026for the time being."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a9f00b16742d4ef3b26f6f14bb12f50c
encoding: FLOAT32
metadata:
{"chroma:document": "I got more than 3 years with this bank, and they hold any time they want my money and say is for pending reviews then after weeks put clear again and keep going doing this game every time they want, I chose to move to other bank because I don\u2019t feel my money is secure with this cheating bank, also they got the bad customer service I am experiencing in US. They don\u2019t care the loyalty client even if are business accts, really take a moment before open an acct with this bank, they don\u2019t deserve your loyalty. Poor services and poor secure, they say you got the control in your money but they lie, don't be scammed for Bank of America. Use another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 061dae3132c848f5878c67f9adee19d7
encoding: FLOAT32
metadata:
{"chroma:document": "I am in Week 3 of trying to get my paycheck which was deposited into my acct that was closed due to fraudulent activity. Trying to call is a joke, and going to Mid Rivers, 5th St. location is a total waste of time. I was told the $ taken from Zelle $1989.00 would be refunded. It hasn't. As I'm typing this I have been on hold for 35 min (this time). I've been calling MR location since 0900 and at 12:05 someone answered with no resolution, and I even had a 1300 appt. Come to find out Monte' left for the day so when was someone going to call me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e06bee5952654b5e8bd343d9a787b2c5
encoding: FLOAT32
metadata:
{"chroma:document": "If you look at the many reviews below, you'll read the personal details of how terrible this bank is. They don't care about the customer. The customer is a number and they just don't care. They are so big and so large that they know they can treat you however they feel like. If they want to lock you out of your account and call it a \"system issue\" then they can do so. If they want to charge you excessive fees, then they can also do that. Like many other, I've been with this bank for over 20 years. I tried sending some money to family via BillPay and my account got locked. I call them, hold for a long time and then they transfer me to the fraud department who can't help and send me back to the online banking department who also can't help and then cut the call. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 334d522ed60943e0b8a816e3358aeb1a
encoding: FLOAT32
metadata:
{"chroma:document": "Trying to get this credit card I have with them off of my credit report. They won't budge. So I reported them to the CFPB, BBB, OCC, and federal reserves since they like to play games with me. They are horrible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b0f10c0fea0b4ec49d94bc44b4b99eac
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America has the poorest customer service. The wait time to speak to an agent is just ridiculous and they are rude...I needed a bank reference letter from bank of america so I called customer service to request it, the rep told me that it will take 6 business days to get the letter, I waited. 10 days later I still haven't received anything from them. I called again that new rep told me to go to the branch to get the letter, then I went to the branch to request the letter Raoul the branch manager of the Hollywood fl location told me to call customer service because they don't have access to this type of paper and dismissed me, he don't even gave me a chance to asked why."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 83d8697b6b3d4b248e3f472b1047a03c
encoding: FLOAT32
metadata:
{"chroma:document": "After being a dedicated and loyal customer of Bank of America for 26 years, they turned around and stole $1386 from my account in September 2022 and said it was in my contact was I opened the account. This all happened in 2020 of April when my account was closed and I reopen another one after Bank of America told me it was OK and they understand that\u2019s a global pandemic hit people very hard and now they turned around and took 1386 without any prior notification. Bank of America is a criminal enterprise that needs to be closed down."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d997690b36334307b8c1186e64feb8c6
encoding: FLOAT32
metadata:
{"chroma:document": "Please do not get a credit card with those people. They have the worst customer service. They card is a scam. People lose their money. After telling them, I didn\u2019t want a card they sent me, they tried convincing me that I had an account with them even when I didn\u2019t use or activate the card. The workers did not correctly train, giving me false information. That one star I give them should be half a star."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ec25b6af1bcc4e9987f5436cbff8cb61
encoding: FLOAT32
metadata:
{"chroma:document": "Your bank is criminal for holding my husband's paycheck for 8 days. This is criminal! How are we suppose to survive. We have been loyal clients. And your institution is impeding on our human rights by holding our money we need to survive. And you are unwilling to do anything. You guys are like the MOB, this is criminal!."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 46231313db574662bc205928390d63a2
encoding: FLOAT32
metadata:
{"chroma:document": "I am a victim of identity theft. The Risk Management Dept has treated me like the criminal and not the victim. They refused to unlock my account and release 2k of my money. The reps are rude heartless and don't care of my lively or helping me. I left the bank in tears today the banker who helped me was even in shock that the rep Rosa said she had to get off the line and hung up on us. How can they treat me this way. How can they keep me from my money to pay my bills. Crystal Rosa and Jesse are horrible humans and I've never been treated so bad in my life. I can't pay my car payment bills or travel for work. This bank and their employees are ruining my life. The worst mistake I ever made was trusting this bank with my hard earned money. I've now had to hire an attorney and I have contacted the media to try and help get my story out. Stay away from this bank they will ruin your life. Shame on them.."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bbed553e63c54526a664ed51dce1500b
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with this Bank since 1996, will be leaving because they failed to train their claim disputes associates properly. As a result, I was scammed out of $500.00, and they will not take responsibility. Very poor customer service!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bbf64366145a4b4b94443820afb0b64f
encoding: FLOAT32
metadata:
{"chroma:document": "I have direct deposit, each time I go to BofA ATM on 2 locations. The bank has permanently closed but the ATMs are supposedly in full function, I get in line behind the cars,, then I go to the whole process of withdrawing $$$, at the very end of process, \u201cNo cash withdrawals at this location.\" Last year it use to say \"System can not process Withdrawals.\" In 2020 during pandemic it at least told the truth. It says this: \"This location is out of funds pls. Try another location.\" This year it's happened more often. I have to go to a bar or grocery store to use Kiosk & get charged, $4.99 for transaction fee & $2.50 twice kiosk fee, that\u2019s $10.00 for one transaction regardless of how much cash you're taking out, $20.00 is the lowest amount you can take out but the same charges apply."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4671f5f035464ddfa7638f028de5cf5c
encoding: FLOAT32
metadata:
{"chroma:document": "I had a check altered that I had sent. 20 yr+ customer!!! The check written for $190 and turned out to be cashed $3000. No ID, just prob some kid changed it to $3,000. After reporting and being on phone for 4 hours being transferred and on HOLD, I went to bank....a huge 4 story lobby and almost empty. The Manager would not see me as she knew I was upset and wanted this taken care of. She was sitting in lobby with an open notebook so knew she just blew me off. And her tactic was to insult me because I was angry!!! I can not give them a worse review and as of 3 weeks later, I was told for FIRST time to close my account when I called THEM. I have been sickened by the whole process and the fact that no one called to ask ME how this might have happened. It will take a day but I am closing acct. I am a PREFERRED CUSTOMER, whatever that means. Branch banks are barely open, no more drive thru and ATMs are often out of order."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0906dafc895741d0940a69cde22066c1
encoding: FLOAT32
metadata:
{"chroma:document": "BOA is a fraud, they do not protect their customers. I had my online account hacked and I was locked out while the criminals transferred all my funds to their account. I was proactive and tried to stop them through BOA`s customer service representative. No help, the funds were gone. I tried to get a refund through insurance but they were unhelpful and kept denying me. There was no way I could explain and provide proof of my claim, I kept getting sent to their Fraud Dept. which I could not personally contact, there was no further recourse. Just an isolated guy in front of a computer that kept pushing the claim denied button. This should be illegal, but hey it`s not their $6500. BOA is fraudulent. They need to have more legal recourse."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a72f7e3718cd407db6cce148a23efca7
encoding: FLOAT32
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{"chroma:document": "I issued a bill pay request to be delivered by a certain date. The day after that date the check has still not arrived at its destination. The vendor called and demanded immediate payment. He happen to be a Bank of America customer so I was able to issue a bank transfer to his account immediately. The bill pay department then canceled the check but they were unable to issue an immediate refund saying its policy to wait 1 to 2 business days. That\u2019s just unacceptable and they did not accommodate my request for an immediate reimbursement."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4e86d8ad31864f5782f2b318996c7589
encoding: FLOAT32
metadata:
{"chroma:document": "I have had multiple fraud claims on my various accounts but this last one was the \"icing on the cake.\" Someone opened a credit card with Bank of America under my name. After receiving a text message regarding my \"new credit card\", I logged into my bank app and there was this new account added to my profile. For an \"AIR FRANCE KLM WORLD ELITE MASTERCARD\"!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae76f2e8694f42e9b859e56610869859
encoding: FLOAT32
metadata:
{"chroma:document": "I have had the worst experience with this bank and I regret ever looking their way to open an account. Bank of America has restricted access to my account for a reason they cannot disclose clearly to me. The customer service is near non-existent and when you do get someone on the phone they do not know anything and cannot give you clear answers to any of your questions or they'll simply hang up on you. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 93634df34ee44064990236f0814572f1
encoding: FLOAT32
metadata:
{"chroma:document": "Today I filed a complaint with the Texas Attorney General's office against BOA. These people have been drafting from an account I have at another bank into a closed savings account at BOA. After numerous phone call and several trips into BOA branch office I could not stop it. I informed the fools it was unauthorized. I even closed the saving account at BOA they were drafting to. They continued the unauthorized drafts. I am paying a fee of $20 each time BOA tries to make an unauthorized draft. Don't bother making appointment to meet with them because when you get there they know nothing about it. They really don't care about their customers. By the way they say I am a preferred customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3962fc2484a04beb9765801776d9f10f
encoding: FLOAT32
metadata:
{"chroma:document": "Today August 9th at around 8 AM Sharon L from Bank of America had the nerve to tell me my account was being closed for being linked to scammers. SHAME ON BANK OF AMERICA TRYING TO ACT LIKE THEY ARE HERE FOR MILITARY FAMILIES. IT'S ALL **. PLEASE DO NOT BANK WITH #BOFA Bank of America. This woman accused me of being involved with a scammer. She said my husband who has been fighting in Iraq for the past 3 years was involved with some scam. I hung up on her and I called my attorney. Wait for that slander case against BofA. How dare they make those accusations. My husband is nothing but a hero (NOT a SCAMMER). #shameonbankofamerica #military #horriblebank #boycottbofa #boycottbankofamerica for making false accusations against military personnel."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1cea8de591d14b4fba79120fa7885327
encoding: FLOAT32
metadata:
{"chroma:document": "I prepaid my cc three weeks before due date and I figured they would not withdraw the money on the due date. Wrong. They did and immediately credited the cc with the same amount. Getting to speak to a human being? Impossible. My situation did not fit their options so I heard \"this is not a valid response. Goodbye.\" Yes, their robot was hanging up on me. So I went online to make an appointment with the nearest branch. This is where it gets really devilish. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23f985f0e2d944caaa446d5265ca3a62
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{"chroma:document": "This was the email that I sent to their leadership. Nothing will make me keep my account open, I am just waiting for my check to clear. I have been a loyal customer for 22 years. As I am sure you know, it has been hard times lately, and I too fell on hard times. I am getting my life back on track, and part of that was the **** loan I took out from **** to make sure I had money to cover bills and pay off my credit cards so I did not fall into arrears. They would only send me a check, so that is what I had to settle on. I have put checks the same size as this into my account on different occasions and have never had a problem. However, your risk department decided I was a risk and put a hold on my check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 68f7e7c8ee9a44769427356bdfee3019
encoding: FLOAT32
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{"chroma:document": "We have 3 locations where - I live in WA, on average, anytime I go, there is always a line, and it's on average 1 hour of wait time. - Phone Robot Customer Service won't allow you to speak to a human. - Worst service in comparison with TD Bank and other banks. - They are always late when they send replacement cards close to expiring. - Cards are usually sent a month after a credit or debit card expires, causing automated billing to be missed, I told customer service, but they do not care. - I predict they will eventually be out of business due to reduced number of customers. - I hope TD bank becomes nationally available."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a3c6528bc95403eb591c80e172127ed
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{"chroma:document": "Bank of America opened up a fraudulent checking account in my name in spite of me having a freeze on Chexsystems and fraud and freeze alerts on all three credit bureaus. I called BOA and was told that the customer rep closed the account, I NEVER received any email showing this was done. I was told she would email me something to fill out but I never received it, nor did it go to my spam mail. This checking account was filled out online and I received 3 emails from BOA in the early morning at 1:36 am. First said they were processing my information, (I thought it was a scam so I didn't do anything- of course I couldn't the bank was closed). Second was to confirm my email address (I never confirmed or clicked on the link). Third was a congratulations my account was approved. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d0b7763a82774878921c7e39d3c63330
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{"chroma:document": "I'm writing this with hopes that someone considering opening an account with Bank of America will be dissuaded. Despite having an over 50 years old account going back to when it was Bank of Boston, my utter frustration from the labyrinthine unreachability of connecting with what turn out to be dismissive agents has me feeling trapped by difficulties of changing direct deposit and debit card accounts to another bank. They make it as difficult as possible to reach a human rep should the need arise, setting up online and phone systems designed to thwart rather than assist those they claim as clients. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 33f35d37fae747c3b531312fd2ab3a05
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{"chroma:document": "In March of 22 we received notice that our Business Debit card was being utilized at a retail location. We had to respond if we recognize the charges as we had the actual card and were home as the charges were taking place. Not only did we respond but also followed up with a phone call alerting the fraud dept of what was happening. At this point they cancelled our card and issued a replacement and we went ahead and changed all of our login info to our account etc. We were issued a credit for all the charges which were for the amount of over $2,000 of which our card was charged 38 times the amount of $55.00 huge red flag. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8dcafeb06deb4055a6aadab0dbea55bc
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{"chroma:document": "I have been with BofA with both personal and business banking for 11 years. I have had enough of their horrible in branch on call center customer service. They are so understaffed that they simply hang up on you. In the branches there is only 1-2 bankers at the windows. With all the fees they charge you would think they can do better. The Bank of America of old is long gone!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 44603b852dc2437cbf52ca73aeb1401f
encoding: FLOAT32
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{"chroma:document": "I\u2019m so mad at the bank right now that I feel like going to one of their branch and trash it. I deposited a check from my work a well known company. First they told me it will take 2 days to be available and that day is today, it was supposed to be available by 9. Now I go to my account and I see it will be available by 7/19 10am. I called them and the stupid agent tells me is it\u2019s not even been 24 hours. Like what ? 2 days doesn\u2019t even make 24 hours? I literally begged them to do something because I have bills to pay and their answer is they can\u2019t even say anything until Monday. The second they give me my money I\u2019m leaving this jail. I never cared to research before joining a bank but I guess I will do this week for my next one."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d59d2854f6ae419ea5d8f49d29bb050f
encoding: FLOAT32
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{"chroma:document": "Worst bank ever. I have been with them since 2004 with a balance of over $150,000 and at times close to $200,000. So, they have been making money using my money by giving high APR rate loans to people. And yet they offered me a terrible rate when I bought my house, I had to go with a different bank that I didn't have an account with. Lately I fell victim to a fraud committed by professional thieves making it very difficult for me to prove it was fraud. $3000 was stolen from my account into another BOA account. BOA wasted my time for months putting this through fraud investigation review. They refused to investigate the receiving BOA account, or provide me with their info."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 805d8d05fb58492e897ce880206a4f10
encoding: FLOAT32
metadata:
{"chroma:document": "I've had many instances of terrible service but this last one takes the trophy. I needed a cashier's check. The rep made a typo to the payee that I pointed out and she corrected it. However, they charged me for the same transaction twice (over $2k) and cannot figure it out. So, now I have to be overdrawn and hope they figure it out, which no one seems to care about. Thanks B of A. Right up there at the tip of the problem with society."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 086c7bc3ebe0481a8f2647e9838023db
encoding: FLOAT32
metadata:
{"chroma:document": "Why do you not automatically credit an account that was mistakenly double charged for a credit card bill? Why do I have to manually request a refund myself, and wait god knows how long for \"processing\" in between each stage? On top of that, why is there no way for users to review if something like this has happened in the past? Was speaking to an agent and all they said was \"we have no record of past duplicate charges\" and they just left without waiting for an opportunity to inquire further. Seriously? Jesus Christ."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e28b73d69d84852ba6b2a8ced5196ab
encoding: FLOAT32
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{"chroma:document": "Bank of America sucks! We reached out to them on June 23rd to unfreeze the frozen assets of my parents. Brought all necessarily documents to local branch and financial manager uploaded them. Told me required 7 business days to process and provided phone # for estate unit. Upon completion of 7 business days a call to estate unit, where I waited on hold for 30 minutes, it was stated they did not have all necessary documents even though I had been told they had been uploaded. Was told after missing documents were available it would be another 12 business days to process. No feedback was ever provided. I am frustrated beyond belief at the handling of this process."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa5c5b21822446c0b7946c09ceeb5581
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a client of the bank for 3 years, but I decide to close the account. The fact is that the whole of America, namely the banking system, is arranged in a certain way. People first get a debit card, the second step is the first credit card... If you use it well, pay on time, you can get a second one, and so on. This is how a person's credit history begins. I had a credit history until I was able to respond to a message from the bank. I didn't answer because I don't speak English well. Although at that point I applied online for a third travel credit card. Not only did they not approve me, they also blocked two valid cards. I have never had a negative balance in my account, every month I closed my credit cards on time and correctly. How much I spent, so much and returned to the penny. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a7927436890e49288025b9033a594802
encoding: FLOAT32
metadata:
{"chroma:document": "I have a BofA credit card that gets monthly use, is always paid on time, and carries no balance. For the last month, BofA has been emailing me pre-screened offers, about 3 a week, asking me to apply for this new 'customized cash rewards' credit card. I finally applied (my credit score is excellent with no negative reporting, and I'm prescreened, so why not?) DENIED, is why not. Now I have a pointless hard pull on my credit report, harming my score. BofA: Don't barrage customers with prescreened offers if you're regularly denying applicants who have excellent credit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b8ffc872c97420682b802a9168311c7
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{"chroma:document": "I have been a customer with Bank of America for several years. I started the refinance process on April 1, 2022, for a 2018 XT5. I submitted every document required. BA was able to get the registration, but it pulled the expired one with the leasing company instead of the one with my name. So BA stopped the process instead of pulling the correct one. So now I wait. I call and was told my application had expired. So I applied again...the whole process...but by this time the interest rate changed. So a couple of associates and a bank manager send the request to use the 3..% rate instead of the 4%. The requests were denied even though it was BA mistake by dropping the ball. Well that took a minute. So I call again...guess what!!! I had to apply for the car loan all over again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e8eb66df7dea46cd9a8b62f36dc85ef5
encoding: FLOAT32
metadata:
{"chroma:document": "My usual branch has been closed for over a week, so I went online to schedule an appointment. The system would only allow me to do that at a branch much further away in the next town. When I tried to select another branch in my town (there are 6), it would not allow me to. I dialed a designated 800#, and it took me over 10 min. to get through all the prompts before I could speak with an agent. I asked him to schedule an appointment in my town which he did. He informed me it would be at 11 am today. When I showed up at that branch they said they had no appointment for me. Additionally. The agent informed me that another branch close to me was closed. I found out today it is not. How bad can customer service get?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 70070414b00e45ef8b7bdc4d11140c0e
encoding: FLOAT32
metadata:
{"chroma:document": "They Practice unethical business towards the client. I wouldn\u2019t recommend Dealing with Bank of America. Hands down worst experience I ever received. Please run from these institutions. They will any to get your money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e318bf47038f4739a58cad957afd32ec
encoding: FLOAT32
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{"chroma:document": "On May 6th, I received an email that appeared to come from BofA with the subject line \"Security Alert: Your Online Banking Password Was Reset\". However, I was able to go online and get into my account, which suggested that this was a fraudulent email. Still I called BofA and spoke to someone about it. They suggested I forward the email to abuse@bofa.com. That was the last I heard of this until two days later after $27,200 had been stolen from my account. First, someone transferred $7200 from my credit card cash advance line to my checking account. Then, someone went to the branch in Temple TX (my account address is in MA) and was able to take $9400 and $8400 from a teller in two transactions that day. The following day, they went to a branch in Webb Chapel TX and took another $9400. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f406fcdefda843c0ba8863398abf6660
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{"chroma:document": "Aside from not being competent enough to resolve an 8-mo issue with my small business credit card autopay, Bank of America has a number of failures of ethics, like intentionally, systematically defrauding the American public via late fees, homeowner mortgage sabotage during the 2008 recession, impersonating small businesses for the purpose of stealing 2020 small business COVID relief loans, and spying on Americans. There is no bottom for this bank too low to stoop to. Most of what they do has a cost analysis built in that tells them ethics is just another cost they can't afford in their brave new business model. They will be replaced by any number of banking alternatives emerging today within 5 years or less at this crash and burn rate. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cd04f6f9b74d4fe2bd4cf9e43612f7ea
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{"chroma:document": "Deposited over 4k in checks. ATM says half was on hold for a few days, fine. Next day I get an email saying checks on hold for 2 weeks out. What?! They\u2019re state-issued checks not personal. BofA does this during the 1st of the month during the most crucial times. Payments being returned and having to explain my situation to everyone. Bank of America will hold YOUR MONEY as long as possible for their own gain while their customers are left suffering."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 67f848d5748049fabf60780d08148cb8
encoding: FLOAT32
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{"chroma:document": "My card was on my phone and inadvertently chooses when I went to pay for parking and due to the wrong card being selected I incurred $80 in fees for a $12 and a $10 parking transaction. I called the back and even though my account has been in good standing they refused to even look into waiving some of the fees. This is one of the worst banks to deal with. I am absolutely switching to Chase. I also had a minor account for my daughter which they started assessing monthly fees to. When I opened it a while back I was told minor account has no fees. I tried to close it out then was told I could not because it was dormant and would need to be opened which would take a few days. I eventually after much run around got it closed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b799b615571e4b6f8507b9ba6029840d
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{"chroma:document": "Had fraud problems. Called BofA. Filled my claims. Person who filed my claims forgot to submit them. All the amounts were temporarily credited and approved... ON MY VACATION. They took all of it back making me negative $2000.00 and stuck with no money on my vacation. 2nd time this happened when I was on vacation... Trying to get someone to help you is joke. They don't give a **. Too busy watching TV at home. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f521a8c7888e4b929bf8d0ca9997b34d
encoding: FLOAT32
metadata:
{"chroma:document": "Everything sucks about this bank now. I've been a customer for 25 years and I'm done. Using my debit card has become impossible with all of their security checks. If use the card at a restaurant it gets declined, same for cash withdrawals at an ATM....declined, but, only for a few minutes when they text or email me and ask....'was that you?' then it's OK; which is too late! I could go on and on. Screw this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e50acb5d1b1047e4a362a687857d47cf
encoding: FLOAT32
metadata:
{"chroma:document": "I have used BOA for over 40 years. Currently, as many know, there are multiple Fraudulent websites and markers prowling on the internet. If per chance, you click one by mistake, as it Pops Up, while reading or viewing an article and since computers are so automated (they don't seem to have a chip shortage), a popup displays their product and there are hidden links behind the site and not cookies that put you directly into checkout and the computer fills in your credit card number - when you try to cancel it, you get frozen or a foreign country and all you can do is go to your BOA credit card account and instead of having a choice - of report charge or cancel charge, the only choice is \"report it as Fraud.\" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: baa9e928c373473bb56583ba0e649879
encoding: FLOAT32
metadata:
{"chroma:document": "Suffice it to say they are more than inept-never and I mean never do anything correctly. Worst bank with the worst employees. Do not bring your money to them. Run in the opposite direction as fast as you can. They should be renamed Bank of Errors."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5f1f67498118437d8059b3049b4cf613
encoding: FLOAT32
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{"chroma:document": "I'm moving to the UK. I used my personal Bank of America account to send 27k to my personal UK bank account. I waited two weeks and never received the money that I sent to myself from the US to the UK. I contacted Bank of America and they said they can't trace the funds and that there's nothing they can do and they don't know where the money is. So just like that my entire savings are gone, and Bank of America just shrugs. Meant nothing to them, they deal with billions every day, why should they care? It's only my entire life savings. I had personal and business Bank of America accounts for over 10 years. I'm closing every single last one and never associating with this disgusting bank again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c256ef353a074e88b420a8a6287aa31b
encoding: FLOAT32
metadata:
{"chroma:document": "I tried to open a credit account with Bank of America. They told me as a foreigner, I am not allowed to have a credit account. However, the woman at the office explained to me that there is a specific account for non-Americans that allows me to have a kind of credit account. She explained that if I give them $300, they will open an account and put that money in it then I can use it as credit. I decided to go for it since I needed to put money first to use it. A year later, and after paying for the account and not even really using it, they are asking me to pay the $364 for overdue payments (the $64 is because of overdue payment) like WTF? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cdf0c6677ff6496990653dd69527e7cd
encoding: FLOAT32
metadata:
{"chroma:document": "Until now I have informed them 3 times and I have not receive my new cards yet after waiting for 3 weeks now. How could I buy something without these cards. Most of the merchants now don\u2019t accept checks anymore."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1dc0fd4c5c964586997b08eae659faad
encoding: FLOAT32
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{"chroma:document": "Recently I discovered a fraud charge card opened under my name. Not only do I not bank with BANK OF AMERICA but I don't have this card. I called. They had me on hold forever. Then the woman who answered said I had the wrong department. I said, Do not put me on hold. She not only put me on hold but hung up on me soon after. (it seemed she expected is as she warned me of the possibility before she put me on hold again). When I did find a person to talk to she took the info., she said she closed the account. But she did not send me a confirmation email. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dab580df08884ae8b0f925b631ded92a
encoding: FLOAT32
metadata:
{"chroma:document": "After doing business with Bank of America for 25 years, I called Sunday, April 10 to report a spurious charge. I was was told the charge would drop off on the run Monday night. It was still there on Tuesday, April 12. I have called and talked to multiple people this morning who have all told me something different. I have been talking to people and been on hold for an hour and a half. I'm exhausted."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f52f0ccd7438468ca8691f81510e782d
encoding: FLOAT32
metadata:
{"chroma:document": "I been a customer since 2013, recently experienced over 4700 gone from my account, the fraud department is not helpful. I have submitted police report, other documents supporting identity theft. I have dealt with Verizon, Cash App, Ebay, Chase Bank, Varo, the list goes on. Everyone was helpful with the exception of BOA who denied my claim stating I authorized someone to use my account. Bull I didn't authorize no one to take every penny I had. Sorry there is 1.69 in the account left. I can't access account online, I have asked them twice to change account number, still have not even done that. However the did thank me for being a customer since 2013. I asked the fraud department for their corporate number. I sorry I don't have that number. Stop ripping people off."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1bf6e87f8ed341aa8dab7c6c34c150c6
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a victim of identity theft and Bank of America will not close out these checking accounts that are under my Social Security number. I have contacted the fraud department and told them that I have been a victim of identity theft and they are declining my request to close the accounts. They told me that there is a balance due of negative 400 something dollars and they will not close the account until payment has been made."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 209e9400743641eebdc089698ddb8f94
encoding: FLOAT32
metadata:
{"chroma:document": "Beware of Bank of America. I was called a cry baby by their representive for charging 48.00 for 40 checks. They told me I don't have enough money so live with it. I was called that by the manager as well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 49bc2d5f754b418cac28dac0d2c8f921
encoding: FLOAT32
metadata:
{"chroma:document": "This would be one of my worse experiences ever in customer service with Bank of America (BOK), unlike other banks. The day before yesterday, I received 2 emails, which showed someone opened a new bank account using my name. I contacted the SSN and credit company. Looks like someone, from Elpaso Tx, has a credit check request for a BOK account. I contacted BOK today (03/18/22) regarding this issue and to delete the account. I was transferred to 5 to 6 different states to get the (check Fraud Account) dept. The whole event was repeated at least 3 times without any significant progress. Out of which 2 times I waited for 37 minutes and the second one for almost 57 minutes. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23cac43a684c464198ecca22fbf2c4a3
encoding: FLOAT32
metadata:
{"chroma:document": "I have been an account holder for 59 years. I purchased a cashier's check for $15,000 to pay off a vehicle loan. The auto lender BMW Financial Svcs contacted me and said they had received the check but had most likely thrown the check away, but could not find it. They asked me to ask Bank of America to reissue the check. Bank of America said, I could not initiate the request for at least 90 days, and that the process could take up to 150 days. So, the bottom line is that Bank of America would have my $15k in their account for nearly 6 months. This is a anti consumer policy designed to maximize Bank of America profits at the expense of their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fcd6e0758264400b87798d812d882079
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America cannot be trusted. They do not care about the welfare of their consumers. I lost a large sum of money through fraudulent activity. B of A said they found no fraud because someone had my ATN number. Fraud was both online and made at bank branches. I made a request to compare my photo with the individual making the transaction but they ignored my request and decline to reimburse me. It seems they are only interested in protecting their money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fe5ef2a9ddcc4929a605f1c6f9e3cc07
encoding: FLOAT32
metadata:
{"chroma:document": "BEWARE: Absolute worst bank! Very misleading funds availability policy, be careful depositing anything but cash! The teller will hand you a paper clearly stating when the funds will be available and hours later you will receive an email, delaying availability by at least a week or more. Once this happens, it\u2019s too late, you can\u2019t get the check back to go cash it elsewhere, you are basically screwed!!! This has happened to me now, on more than one occasion, with checks from local banks, funds available and no history of bounced checks. Bank of America will then return items presented to your account, during their inexplicable, unjust and unreasonably long hold of your funds!!! Do not use Bank of America!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb0ba62f3c364790b0e9871b4a395785
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{"chroma:document": "At 6 pm I went to the application and saw that I was overdrawing it by $77.42 and I made a transfer of $78 so as not to pay the overdraft of $35 and at dawn they entered a check for $10 and charged me the $35. I called and they did not want to take it from me and I am never overdrawn, they are taking advantage of the poor by charging overdraft before they remove it at the end of the month. That bank is a cheater."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 85b830813262499783761974dd3d72d8
encoding: FLOAT32
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{"chroma:document": "I have always be skeptic of BOA, but decided to try them out last year. All the sudden I was unable to access my funds. I called them and they firmly told me that my accounts are frozen and they can't tell me why. I went to a local branch to get my funds out, and they informed me that it will take 2 weeks and then they will send me a check. Not a good way to earn customer loyalty. I will be take my business somewhere else, there are plenty of excellent customer oriented banks out there."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 525f86462cef4450a9c3391ef450e249
encoding: FLOAT32
metadata:
{"chroma:document": "I'm really upset that I deposit a check on my account with my bank and they put a 7 day hold on it until is cleared when I can go to a check cashing store or a Amscot and get it verified and cashed same day. Makes no sense they take that long for something other places that I DON'T HAVE A ACCOUNT WITH will do on the spot. RIDICULOUS.... BANK OF AMERICA SUCKS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dc6dd4ee35964879b328a0a338bc40ca
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{"chroma:document": "Re: Bank of America Dispute Claim ID: **. I'm 65 years old. I am also a full-time hospital worker. I can't retire, as I live paycheck-to-paycheck. My Social Security isn't nearly enough to live on. Bank of America has been receiving my direct deposit from the hospital where I work (Eisenhower Medical) twice a month for almost two years now. The local Bank of America branch is the only branch in town, with the inside recently closed (sign on door says \"temporarily closed\"). The one drive-thru ATM and two exterior ATMs are still open."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e1f1abea8fd8455eaed6ce9a994bab21
encoding: FLOAT32
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{"chroma:document": "Words can never describe how horrible this bank is. Steal your money, lie to you and don\u2019t care one bit how you feel. Worst bank ever. I wanted to cash a state check from my taxes to pay my rent to not be evicted and they told me only 2 days and then I called after 2 days and wasn\u2019t available. They told me 2 weeks. I got evicted with my 3 children. Then I put cash in to pay for my insurance and yet again they told me it didn\u2019t go through and charged me a fee and refused to refund the fee. So now my kids and I have no insurance coverage for the year. I don\u2019t know how many days I\u2019ve cried dealing with this bank. Not to mention I\u2019m 7 months pregnant. This bank I put faith in has destroyed me mentally and physically."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 506deeeb96be49879ae8c2e18de29cc9
encoding: FLOAT32
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{"chroma:document": "On October 26th, 2022, I used my BofA debit card to purchase gas near my house. Within an hour my account racked up 9 charges totaling nearly $1200. Bank of America, to their credit, noticed the fraudulent activity (9 charges to one parking lot in Brooklyn NY) immediately and put a hold on my card. I called the same day.. October 26th, cancelled the card, and filed a claim of fraud. It is now 9 days later, and the $1200 has yet to be refunded.. In a LITANY of phone calls to the bank, requiring waits of over 30 minutes at times, my fraud claim was started, and then followed up, only to be told I had to 'wait' for the processing to finish.., that is, for the charges to post. WHY pay charges only to later refute them? OK That's a bank's decision. But they did."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0f09669bc7c24f678009a68828cb3bfa
encoding: FLOAT32
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{"chroma:document": "We have a granite business and uses the bank over 15 years. They charged us to make cash deposits. And when questioned what is the fee for they said, \"If you deposit over 7000 dollars in cash a month, they charge you 0.30 for every 100 dollars. We get to that number very easily considering each slab of granite is an average 1500. They found a legal way to steal moneys. SHAME ON YOU BANK OF AMERICA. Aren\u2019t banks supposed to receive people's money? You are a truly MONEY HUNGERS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e1728a75142f41a6b81c758d9d31ced1
encoding: FLOAT32
metadata:
{"chroma:document": "I went to visit my grandkids in TX for Christmas and sent my $30 Pmt 2 weeks early. I found out when I returned home that they raised my min Pmt by $5. I immediately sent another $30, which arrived 1 day late due to the weekend. I called CS, as they charged me a $5 late fee for being only $5 short for 1 day! My Pmt history for the entire 7 mos I've had the card was impeccable. I haven't had a late fee in 30 yrs! Neither the CSR nor her manager, would waive the $5 fee, even though 1 day late, I pd an extra $25! I will definitely cancel this card! Payment history & credit score not worth $5 courtesy waiver to Bank of America! I have been a AAA member for 50 yrs & they convinced me to apply 7 mos ago. I will advise them as well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 83e290bf82a84ee5a595a9137516abad
encoding: FLOAT32
metadata:
{"chroma:document": "On December 22, 2021, I had noticed that $1100 was taken out my account which caused my account to go into negative. Since it was after business hours I decided to wait till the next day. The next day came and my account went back positive. So at that point, I didn\u2019t call the bank. I end up doing a transfer of $500 out the $1100 to my savings. (12/23) I end up enjoying my day and did some Christmas shopping. Later that night I made a transfer of $400 to checking. The next morning (12/24) I look at my account and it\u2019s -$432. So I call the bank to see what\u2019s was going on and she informed me that the $1100 was a economic child tax credit hold. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a0224ba076794388af46e296f321ca04
encoding: FLOAT32
metadata:
{"chroma:document": "This is a very deceptive bank with some deceptive workers. They lied to me when I tried to send a Wire Transfer international to Jamaica National Bank (JN). My last Wire Transfer was in 2020 with no issues. Forward to January 2022 and both representatives in the Bank is telling me that they cannot send the Wire transfer because JN Bank is not providing the fees for the Wire transfer so they cannot proceed. So I called Jamaica National Bank (JN) using their toll-free number for North America and there is NO SUCH issue on their end. The fee is less than $30 for their customers with a bank account sending money to their US account in US dollars. Bank of America is the culprit who program their systems to block their own customers from doing a Wire Transfer International while giving the false narrative that JN Bank System is not giving the fees. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d1a9f8cf82b645658857291ecf0bf340
encoding: FLOAT32
metadata:
{"chroma:document": "Where do I begin.... About 4 and a half months ago I saw what I believed to be a fraudulent charge of 6 DOLLARS on my account so I called them up to inquire. The lady I spoke with said she would take care of it and asked me if I wanted her to cancel my debit card and she would send me out a new one. I said no, that's ok...It's really not that big of a deal. She said that it would probably make things a lot easier if she just cancelled the card and issued a new one. And you know, hindsight is always 20/20 but oh how I wish I would have just said yes, send me a new card because what happened after that was a steadily approaching train wreck. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 18ccf79d1edc42a4bd04bc4ec216cd02
encoding: FLOAT32
metadata:
{"chroma:document": "The home Equity team dragged me along for 4 MONTHS requesting me to provide over 80 agonizing personal documents while changing one incompetent BoA Officer after another only to tell me what they could have told me from the beginning- that they do not lend to single family dwellings associated with co-ops!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 77bafff5e7b840558d18aa41bd7fa55e
encoding: FLOAT32
metadata:
{"chroma:document": "This is the worst bank to bank with and Bank of america let someone steal from my account again and take my government ssi check. It is becoming a repeat. Stop phishing my account and fraud dept sucks. Do your job. Protect."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f138574b72346ddab411948705833d9
encoding: FLOAT32
metadata:
{"chroma:document": "So they just started the no overdraft fee\u2026 Now all of sudden it seems like things are taking a longer time to process. Even though I see it showing up it technically didn\u2019t clear yet. One day it\u2019s 500$. The next I can be overdraft-300\u2026 So something that was shown as a transaction a few days ago in your account don\u2019t actually come out of till a few days later. Now you\u2019re in the negative tryna figure how this happened and just maybe you\u2019re hallucinating. Bad business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c89e9b571be49748494863f7f32376f
encoding: FLOAT32
metadata:
{"chroma:document": "I opened up an account at Bank of America 11 months ago and did not receive a debit card. I call customer service 2 days in a row and waited on line for over 2 hours. When I finally spoke to a person, she acted as if I was bothering her. I then went to a site to complain and it said that filing a complaint would impact my credit score. I will be closing my account and moving to another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c3c0e057e1f54e24852e287191d31818
encoding: FLOAT32
metadata:
{"chroma:document": "My sister died of COVID in November. Mom and I went to the bank in December because we have POD on her accounts. The bank canceled our appointment and made us go to another bank some miles away. When we got there, the person who we had made the appointment with Yolanda, was not there. Some other guy Eduardo helped us. He told us, they would send the paperwork to their Main Office, and we'd get the money in a couple of days. This was a lie. When the money didn't arrive by the following week I called estate services. I was on hold for 45 minutes. I was told it would be 2-14 business days. I waited again. The money did not arrive. I called a third time. I got another person who said the money would be there by Friday. It was not. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f7e7beeae90b4de3b69ff2d0f2df2b5f
encoding: FLOAT32
metadata:
{"chroma:document": "On Thursday, December 30, 2021, my husband deposited a check for $4700.00 into my Bank of America account at 5:00 am. The check cleared the Chase account instantly. My online Bank of America account stated funds from this deposited check would not be available for withdrawal until January 5, 2022, but would cover any items posting December 30th and beyond. No problem, I have had this happen in the past where I wasn\u2019t able to withdraw funds but any pending or electronic items were covered. The next day, I get an email stating I was charged two $35 nonsufficient fund fees and my house payment was returned, along with a $500 credit card payment! Mysteriously, the message about items being covered starting December 30 had disappeared (I have photos/screenshots of everything, including proof the funds cleared Chase Bank almost instantly). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1ac6276203e0455baf5f693897bf5109
encoding: FLOAT32
metadata:
{"chroma:document": "I hate gave 1star. No notice given withdraw by online something new been able to view due to setup by them. Told by CSR 12/31 funds were removed same day. Poor Policy. I will never refer them to any of family or friends. Close acct if you have Bank of America. Shady business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e88ffa8f000f44e0a4dc2dbf3aec306a
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account through Bank of America via mobile web in the mobile app. I opened it with a insurance check over $1,000. The app Said it would take two to three days to clear or the next business day. The morning that my check was supposed to clear around 9:00 a.m. my account was put in the closure at 6:00 a.m. due to not being able to verify my identity. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23de76aa031c4551bea39cd2a7a11aa0
encoding: FLOAT32
metadata:
{"chroma:document": "We have a Bank of America card that we are cancelling. We had it for 4 months. During that time period we moved from MA to CO. As a result the bill did not get to us in a timely manner. The balance on the account was $164.00 which we paid as soon as we received the forwarded bill. I called them and talked to a representative to tell her why our payment was late. She put it in the notes. We immediately requested a check from our bank to be sent to Bank of America. It was sent within two days. Unfortunately, Bank of America did not receive it until 3 weeks later. As a result they charged us a $75 late fee. They were unwilling to refund the fee even though we were able to show them when our bank sent the check. In addition our first home loan was with Bank of America. They took our house in error. They sent us a letter after the fact that they would pay us $600 for a $300,000 house. This is the worst bank that we have ever had to work with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4093380e8d214ce99edc57b408f95288
encoding: FLOAT32
metadata:
{"chroma:document": "Hi. This is quite a long story about my experiences with your banks. I received a check from my boss, written from your bank. I went into a location to cash it and they said they couldn't verify it. So I went to a second location with the same check and they gave me zero problems cashing it. I get my second check, written from your bank so I go in to cash it and they can't, because a number was faded (totally understandable) so I have it rewritten\u2026 I go back the next day to the same location, apparently the check is now too large for them to cash because I do not have an account\u2026"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e683b7cdd1447f5923f3364562536f2
encoding: FLOAT32
metadata:
{"chroma:document": "This bank was my first bank I ever had an account with in my young adult life. First, they locked my account within TWO DAYS of me making it, made me make a new account and gave me a new debit card only for them to LOCK my debit card. And when I asked them about it they just had a \"whoops\" kind of response, saying they accidentally closed it because they thought it was the card from my other account which debit card had COMPLETELY different numbers, now I can't buy ANYTHING, no food, no transportation because of their lazy, unprofessional, and downright DISGUSTING branches. And the best part is, I haven't even been banking with them a whole month and major problems like these are happening. This whole bank needs to be shut down ASAP."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 229ed1fab4cc4a2fb84ae4c92bba423c
encoding: FLOAT32
metadata:
{"chroma:document": "This happened to me and I am wondering how many people this happening to: I lost my debit card and had 3 fraud transaction, BOA reversed the fraud, and a week later issues an additional credit for the fraud transactions. Later when I had limited funds designated for auto pay bills the same day my bills came out they decide to reverse the duplicate credit they issued. I don't notice until the next day when they sent me the balance low notification, but by then already charged a reversal fee, and overdraft fee. I fix my balance that day, and they say no the $105 in fees is valid. I felt this was done on a fixed system, since they know exactly when my bills are due."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8fec8539cfb4454298448c7052b68973
encoding: FLOAT32
metadata:
{"chroma:document": "We were given PPP loan and BOA has denied full forgiveness claiming that as an S-Corp we are not eligible for health insurance expense paid by our company. The SBA rules clearly state that health insurance is a forgivable expense and various CPAs who reviewed our paperwork have confirmed that we are eligible. Bank of America refuses to read the particular, applicable paragraph to the end of the sentence and has blocked us from applying for full forgiveness. It is beyond frustrating that BoA is getting away with playing by its own rules instead of being aligned with SBA guidelines. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eb4bb09681494cb5ab80bb775dfb0633
encoding: FLOAT32
metadata:
{"chroma:document": "After B of A royally screwed up my account YES! They did! By making a double deposit in my credit union account then taking one back out (ok BUT) they charged me a fee and I was told that IF I was to ever make a bal xfr again (NOT HAPPENING!) I should call it in BECAUSE if \"I\" make a mistake - there's no fixing it BUT if their agent makes the mistake it can likely be fixed. OMG! What happened is they asked for my ACCOUNT number - which I gave but what they really wanted!!!! Was the credit card number! BIG DIFFERENCE YOU MORONS! I will get this paid off PDFQ and NEVER EVER DEAL WITH THEM AGAIN! NOT EVER!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a7f169fb848347cc93bae5f5fac13e5b
encoding: FLOAT32
metadata:
{"chroma:document": "Condescending and uncooperative, read from a script. You explain then they basically tell you you're an idiot, Banking alerts not received in time to react. Then it's \"Oh well, sorry to hear that.\" Over 20 years of direct deposits from the SAME company, which have been GUARANTEED availability day before the date on the check and then STILL show as \"processing\" 12 HOURS after presentation date, so they can return checks and charge you fees. They tell you to sign up for alerts and then only alert you AFTER they STEAL your money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c063252ef786423da41e6000d2fac20b
encoding: FLOAT32
metadata:
{"chroma:document": "Deposited the check on 23rd of November 2021. The check was put on hold for 7 days. I've contacted the bank of the check writing and I've been told and seen on paper that Bank of America received the funds on the 23rd. They had told me that they had not received the funds. The truth is they did received the money on the same day I had deposited the check. They lied to me. Branch in Lake Arrowhead, CA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 82ed311e6f6641afa20430afeb8477d4
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve had the worst experience ever with this bank. They do not insure your money. I've reported fraud on my account and I've been waiting over 60 days for my money back, the customer service is horrible when you call no matter the department. You\u2019ll just end up wait for at least 30 minutes to an hour."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f0659327bf2a4a10ab5e365f9b111176
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America sold my mortgage to an unknown entity and they can\u2019t tell me who it is so I can\u2019t pay my mortgage. All they can tell me is my mortgage was paid off. I\u2019ve filed complaints and no one has been able to help me. I didn\u2019t receive any notification of the transaction. I only found out because I noticed that my mortgage account disappeared from my online banking. This is egregious and I encourage you to be careful with Bank of America."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8fded871a9f944c8a844690dd2b23aa7
encoding: FLOAT32
metadata:
{"chroma:document": "BOA canceled my account for no apparent reason. They say that they don't need a reason. It's in the fine print. Since they won't tell me, I assume that it must pertain to a complaint that I filed with them about a corrupt Mexican airline that ripped me off and left me stranded in Mexico. BOA threw me under the bus, canceled my account, denied me access to my funds while I was still in the process of traveling. This created a nightmare, caused much trouble and frustration for me. BOA claims they mailed a cashiers check (snail mail) not even the decency to send Fedex (a week later still haven't received). This says volumes about this bank, it was pretty spineless to do this to someone who has been a good customer for over 30 year."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 16108c1840064a5083027937e45b5572
encoding: FLOAT32
metadata:
{"chroma:document": "I called several times of the last couple of months about a claim I filed back in the Spring of this year. I was told to place a freeze on my account which I did. Months later I never received correspondence about the claim so I called to request information on the claim. I was told I would get something and never did. This month I noticed they took off the freeze and opened back up the account while charging me a maintenance fee with NEVER notifying me of any changes, reopening of the account, etc. I NEVER received any correspondence on the claim, ever and shouldn't that be against the law? I will check into it. When I went to close the account today, they put me on hold several times and no one ever came to the phone. Looking into what I can do because how you file a claim, freeze an account and do not correspond with the account holder."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0146f21ed5854df8853b349e190151bc
encoding: FLOAT32
metadata:
{"chroma:document": "We started the HELOC process back in July of 2021. The whole process and people involved have been a huge disappointment. It's as if they put warm bodies in chairs and these people have no knowledge of financial services. The communication is poor. We would get contradictory information from different people. We are selling our BOA stock now knowing how poor they operate."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed45506ed70c4d8985774f4b75258ada
encoding: FLOAT32
metadata:
{"chroma:document": "To quickly summarize, BOA deliberately did the following: 1) in 2015 fraudulently accessed me $500 for title work and attorney fees on a property that I was already making a mortgage payment on with them for years', without default; 2) charged me over $2600 in homeowners, after informing them that was in the process of change insurance companies. They refunded a portion but still charged me over $600 for one month! That doesn't even add up. 3) When we paid off our mortgage it took them over three months to send our escrow reimbursement and they STILL owe us money because it is not correct. I'm not going into full detail because I am currently looking to taking actions against this corrupt banking institution."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fe1d01894a3d4c7c91c9b9222312d9d7
encoding: FLOAT32
metadata:
{"chroma:document": "I went into the bank to get change and deposit a check, they were short handed. Only 1 teller. When it was my turn about 20 minutes later with 3 people in front of me and 9 people behind me and more coming in as she was waiting on me, I was told I could not deposit the check. It had another person's name on it and was signed over to me, so I deposited thru the online banking. I needed change for a business and she proceeded to tell me she had none, well they have a vault they keep change in they could of done that, the little man with a tablet should of put it down and helped people at a window, instead of getting yelled at by the people in line. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f367d8fbb3141bf8f451db4c2b54e04
encoding: FLOAT32
metadata:
{"chroma:document": "This is the most horrible branch I have ever deal with in my life. I went in there to open a new account and the untrained new representative lady was handling my case. Not only that she didn't finish the whole process properly, she also ended up cancelled the order of my new debit card and made me wait for 2 weeks to figure her mistake out by calling mobile representative. Moreover, the debit security code that she putted on the system is not even the correct one and now I have to waste my time going back to the bank for the 3rd time trying to deal with all of this chaos and difficulties that she gave to my life. Now it has been over 3 weeks, my debit card is still sitting in my wallet because I am not able to use it. Why didn't you check everything before I left your bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c3a1a3b938b84e829cc75ce6b4e479f7
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{"chroma:document": "Because of the lockdowns - could not access branches - leading to inactivity letter - leading to having to prove who I am - yet also needing to update my beneficiary - who will not walk into a branch due to medical issues.. Every local branch I've walked into that claims there is a specialist - has none working.. No one ever answers the 800 - tele number - you can be on hold for well over an hour - after which it's time to hang up.. No matter the hour you call.. Other numbers incl within their comm are dead numbers according to the recordings.."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a676f23473eb41dca2a5afa0819be0e0
encoding: FLOAT32
metadata:
{"chroma:document": "Filed a claim which was not resolved in my favor even though I was fraudulently charged by the merchant. I submitted all the communication I had with the merchant and they initially credited my account and after a month they asked me for more documentation. I submitted more documentation I had and they denied my claim and charged me back. I seriously think they did not do anything but cleverly credited my account initially and then took away the money. Very very bad service. I don\u2019t recommend having any accounts with them"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48630f732a5148ab9048c0115dfcbff0
encoding: FLOAT32
metadata:
{"chroma:document": "I used to be able to get great customer service and humans on the phone quickly. I'm trying to find out why a wire was never sent. Endless menus. Keep getting hung up on. Used to be a great bank. Those days are gone. I'm looking forward to the blockchain ending this madness and having control of my own money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 716450ea74eb4c188abdd3b5fe65c5ff
encoding: FLOAT32
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{"chroma:document": "BofA customer service for the business side has been the worst! I've had a business account with them for over 15 years and I've had it! 3 months to get a call back on a PPP loan that has been escalated???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 22e0ef64178b4261ae0c81c19254464f
encoding: FLOAT32
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{"chroma:document": "Pros: Recently got fraud alert about suspicious credit card activity... BoA is 5 stars here. When I finally got through to a Representative, David was professional ... another 5 stars."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d6f5f8c75f83431cbb1b96d7662e3529
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{"chroma:document": "My dad was one of first Covid-19 victims, died February 27th 2020. He had $12,000 left on loan for his house. I've spent almost 2 years & over $10,000 on lawyer fighting Bank of America. They refuse to let me, his son, I have same name as my dad, they refuse to let me make a payment, 2 years they got crazy overpriced lawyers that keep throwing wrenches into system. It's almost 2 years later and don't know what else to do. My dad owed $12,000 on a house valued at $158,000. When he died everything was shut down and closed, normal places you could walk into were all closed, phone calls were a joke, all bank of America people hung up because I wasn't my dad. $10,000 I've spent on a lawyer and getting nowhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 500623d8f3c74368842aa15d91111270
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{"chroma:document": "BofA has the worst customer service in the industry. Yesterday my wife tried to Zelle $3,000 and her request was denied. She spent over an hour with a customer service up and, in the end, he told her that he did not see her account?!? and told her to make an appointment with a local branch. Today I tried to Zelle the $3,000 and my account was locked, even though I was able to Zelle $3,500 to the same individual just yesterday. I have been with BofA for 35 years and I cannot take it anymore. I am moving my banking business to Ally bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eb649407136c489fb1a924d51b83d64d
encoding: FLOAT32
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{"chroma:document": "I enrolled for automatic redemption at the end of each month of my credit card rewards balance. I saw on my Bank of America statement that my rewards balance of $348.12 had been \"redeemed\". However, the credit for the funds did not appear anywhere on either my checking account statement or my credit card statement. I called Bank of America and spent 30 minutes on hold, waiting for a customer service representative to take my call. The customer service representative, when he finally answered the phone, could not tell me what happened to the $348.12 rewards credit. He could not find where the money had gone, even though it was designated as \"Redeemed\" and had disappeared from my rewards balance due to me. I requested that he escalate the level of customer service and permit me to speak with a supervisor."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 106f9f7f759c4827a4e7218bf99fd470
encoding: FLOAT32
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{"chroma:document": "My experience as of late has been less than \u201cok.\u201d That said, I do strive to maintain that \u201cglass half full\u201d mindset. The wait times have been unacceptable, and the other avenues to contact a person (email, chat) are not found any longer?! I am sitting here listening to the recording while on hold, and again \u201cshe\u201d tells me to \u201dASK ERICA\u201d one more time\u2026 oh vey. I know that this bank is making a lot of money from me alone, so I don/t find rationale for the wait times, nor the lack of appreciation for having paid my vehicle loan off in full, years early. Maybe I am ridiculous to expect anything of the like? Not even a \u201cThanks, great job\u201d in the generic letter received. I was informed that I've been a customer for \u201c21 years now, and we appreciate that\u201d. However, loyalty makes no true difference, and I am less and less pleased with the costs associated with banking with them. I would NOT recommend their services!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c1d6ba6c07ff49e6a70a430309592d4c
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America is consistently the worst company I have ever worked with. They make poor airline service look delightful. Nobody ever knows what's going on in their service department. Their automated services are an endless loop of time sucking confusion. Here's a company so poorly run that even the simplest of tasks become difficult and grating. Do yourself a favor and steer clear of this company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b5fa04c7880943eab20b6e093355d21b
encoding: FLOAT32
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{"chroma:document": "This bank is pure GARBAGE!!!! The Federal Government should investigate this fraudulent Institution for its illegal practices. Resolution Specialist Alphonso ** is the absolute worst. He is living proof you don't need a education to work for Bank Of America. I am warning anybody who are thinking about opening a account to stay away from this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed11aa66c77b4ff19659b02c833bacd7
encoding: FLOAT32
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{"chroma:document": "A customer since 1995. They treat you like a 2nd class citizen!!! I have been attempting to close my accounts for 4 weeks now... Good luck... A preferred gold customer... AS a bank, they are horrible!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1306b40dbfdc474b8a6fd0687713a51b
encoding: FLOAT32
metadata:
{"chroma:document": "8 hours on phone as usual, this has gone on for ten years and then I give up. No way for an elderly person who cannot get to the bank to get her own money out of BoA. Be very careful, this will be a carefully constructed nightmare to prevent access to your own funds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a226b18017764e5f9e489617bb7dcc68
encoding: FLOAT32
metadata:
{"chroma:document": "I am a Bank of America customer for the last 29 years and a platinum customer, and keep a lot of cash with them. I visited a local branch to get \"medallion signature guarantee\" form signed. I needed this form for Fidelity on their standard form. Since I do business with BOA and the branch is near my home, I went there to get it done. Staff at the branch is nice but have no idea what they are doing. Subsequently, I had to contact someone at a remote BOA office two times. Eventually, everyone in customer service is extremely helpless/hopeless. They rather create hurdles to get a simple task done. Normally they are rude and quick to suggest that I could go somewhere else. My form is still not signed and may take several days. My general experience with BOA customer service is extremely poor in all respects."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 221fb1f53b354e859c14a8bb724d079d
encoding: FLOAT32
metadata:
{"chroma:document": "They don't help anyone. The workers take off not caring about their customers and no customer service help at all. Worst bank ever. They just don't ask if you need any help, have the customers wait forever and ever and even offer any type help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f75bf6a3a80455693e25862d4de2917
encoding: FLOAT32
metadata:
{"chroma:document": "As a former supermarket Executive Operations Supervisor I am appalled with the lack of Customer Service BOA offers. Not to mention the temporary closing of branches, closing earlier all causing added inconvenience driving or searching the internet for other locations. Try Googling BOA locations? Even their website is not consumer friendly in identifying open locations or current hours."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f5e75b8b90304ce588c29b515608291b
encoding: FLOAT32
metadata:
{"chroma:document": "This banks is the worst compared to other banks, to call customer service you have to wait in the phone for a least hour and a half. In Massachusetts you have to make and appointment at a bank location with a least two weeks because they do not have early appointments. Horrible company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 466a3a721917402ea2229078e94924e8
encoding: FLOAT32
metadata:
{"chroma:document": "My husband's bank account was just closed because of what they call suspicious activity. The issue is that he has two loans he is paying off through his account and there was an issue with someone hacking into his account from a different state. The bank made the decision to close his account the day before he got paid on a holiday weekend. We have a child here and things that we need and the decision that the bank made was ridiculous. They waited until someone hacked into his account from Virginia to tell him they were closing it instead of questioning the other issues they felt they had about the two loan companies. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5f8aa833daf5496992869040ac1ec4d4
encoding: FLOAT32
metadata:
{"chroma:document": "I have reluctantly been associated with this bank for over 35 years. And as with all big banking corporations pretty useless to say the least in all departments. No doubt many would put a case forward for supporting these oversized established figures, but for the small account holder it is not really the service one would expect. Hopefully the one star reviews will continue and more and more people will exodus."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1914d17bf4a8438fb8989b461ceb1086
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with them for 20+ years. Had an issue that wasn't fixed after countless hours on phone. In the end I had to pay for a mistake that wasn't my fault. Unbelievable. I took my business elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a4dd6664a89c44078716c66f245f33fa
encoding: FLOAT32
metadata:
{"chroma:document": "Read the reviews. This company cares nothing about its customers. Profit-centric, screw the consumer. Bottom feeders making record profits off of those who had financial issues during covid. Had enough of their raising rates so paid off a sizeable cc to zero balance to be done with them. Only to get hit with residual interest. Read the small print with these scum. They'll take all they can and try to get more. Find a more customer friendly company. They are out there. Can only hope karma gives them some payback."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8c94ecf0bee441a89733c7b3c72b54c4
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking with BOA for over 20 years and now I will be moving because Bank of America cannot worry about banking, they have to get into CRT while also infringing on my 2nd Amendment rights. It's as if they WANT to piss off and alienate their customers. While getting more limited each day, it's still a free country and I have a right to leave. Bank of America should really think about changing their name to reflect their leftist values."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bc0170058b3a4eaa9fbdb655ed6b49b0
encoding: FLOAT32
metadata:
{"chroma:document": "I recently took out a auto loan with BofA and have yet to have a good experience with paying for my loan online. I would have thought that they would want you to pay your bill but this does not seem to be the case. They seem to make it as hard as possible to pay your bill to facilitate bringing in extra revenue in the form of late fees or by trying to get you to open a checking account with them. When I call customer service through their app, it puts me on hold for long periods of time only to be disconnected after someone picks up. Even though I specify that I\u2019m having problems will billpay, I am routed to the wrong person 100% of the time only to be put on hold again by the next person I am routed to. This is a rotten company. I have no idea how they are still in business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fb9beb41578d4e5585c09b2d127c96c5
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{"chroma:document": "BofA closed my local branch that I had a Safe deposit box at. I run a small business and had to travel to another branch to transact business. Occasionally the other branch lobby will just close leaving me in the lurch. I emailed safedeposit@bofa.com to set up a time for retrieving my contents from the closed branch and I never got a response. So finally I called the ** number to try and arrange. There is no process, you have to call a branch to see if they have a box open and then set that up before retrieving. The other branch never picked up the phone, and I am hesitant to travel there because they have been closed before."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e5fbf9a0897a478ba2ebd5524fe0bf47
encoding: FLOAT32
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{"chroma:document": "I was charged a late and interest fee for missing the due date by 3 days. Once the payment was made, I requested them to be waived since I was traveling out of the country due to a personal emergency. The customer care made me wait for 30 minutes to essentially explain me the rules of how the late fees work with no sensitivity towards my personal situation. I have been a preferred client for over 5+ years and there is no customer loyalty. Worst customer service ever!!! Never coming back --- Will cancel my account with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f5b4a2ff434d44efa9e7d2ec9d3ecd4b
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metadata:
{"chroma:document": "I went to Bank Of America in Ladera Heights in 2014 to encash my check that was issued by my employer as my salary for the caregiving services I rendered. At beginning Bank Of America let me encashed my check. That time there\u2019s no payment to encash a check if you have no account with Bank Of America. Until few months the teller manager was not happy that I encash my check. He wanted me to open an account. But I refused coz I had a Credit Union account that time. Only the branches are too far. In short the teller manager stopped me and my reliever to encash the check. The teller manager said that my identification card has a problem. But that time I never complained coz my patient passed away."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 97cef111bd6e4e5f82f29bf263cd3297
encoding: FLOAT32
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{"chroma:document": "Bank of America advertises opening an account completely online. So I did this on a Saturday and was approved and given a account complete with online banking. They took 100.00 from my bank account at Wells Fargo and set me up with username and password. So I then made a mobile deposit on Sunday of 2500.00. Monday morning my account was locked and had to call them. They told me that the account was being closed because they could not verify my identity??? That seems odd since they cashed the 2500 mobile deposit I made and debited my account for 100.00 to open the account. So now I have to wait until they officially close the account and mail me my money back! Or I can drive 2 hours and present my info in person and get my money or open the account! Wow that is messed up, someone tell me what is happening in this world! Do not go to Bank of America!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7916ed5e9e0c463bb0fe9b52ef749bed
encoding: FLOAT32
metadata:
{"chroma:document": "On 5/28/21, someone went inside a branch location I have never been to, presented a driver's license with my D/L # and signature on it (presumably different photo), told the Teller they forgot their account number and ATM card to swipe. They showed the D/L ONLY, replicated my D/L signature \"close enough\" on a withdrawal slip, and walked out with most of my money! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9d059142aa734eafa8a3474e72bb4f2e
encoding: FLOAT32
metadata:
{"chroma:document": "I have an account with Bank of America to pay for my safe deposit box. The charge for the box is automatically withdrawn from the account each year. This year when the charge was withdrawn it brought the balance down below the minimum. The account was below the minimum for approximately 10 days. They charged me two $12 monthly maintenance fees! The day the safe deposit fee was withdrawn (by Bank of America automatically) was the last day of one period and then since the account was below for a few days in the next period I was charged again!! I called and since this has never happened before and I have other accounts with Bank of America I thought it was a mere formality to get the $24 refunded. Wrong!! Unbelievable!!! I told them I will close the safe deposit box and take my business elsewhere. I just can\u2019t believe they would think that\u2019s any way to treat a customer!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57b7d49a5bca41dda388f4bfff9c3b06
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{"chroma:document": "So, I called in to see about a wire transfer as I'm a consumer getting a car. The representative I got was not fluent in English and neither of us understood each other that well, so she got me a supervisor who helped me out. The issue I have is this: consumers can't do electronic wire transfers, only businesses can. There's not even a form you can use from the mobile app to print, fill out, and scan to put through the app for review. I get it: you need a paper record of everything, but why can't I just get you the paper form in-person at another time. I guess I have to do that tomorrow at my branch since I can't do it today over the phone or digitally. I get the reasoning, but also, there are ways you can make this more consumer friendly. I just really wish there was a slightly upgraded way of doing this as it is massively inconvenient."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 947e555f2b244a8e83e567b244f004ad
encoding: FLOAT32
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{"chroma:document": "Bank of America's service has deteriorated in the past few years. They charge service fee on every account and is find ways to charge those fees. I have been with this bank for 19 years and I just closed all my accounts at this bank. They are just bad. They would rather spend hundreds of dollars to recruit all customs, but don\u2019t mind to lose a client who has been with them for 19 years for $36. Unbelievable!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d1ec047fc16d476da53fdf38b4d48412
encoding: FLOAT32
metadata:
{"chroma:document": "I deposited a check on Monday from a national company, written on a BB&T check. BoA is now holding my money and me hostage for 9 days by claiming that they have not received the money. I tried to give them the receipt from BB&T showing that they paid the check the same day I deposited it, but the \"manager\" I supposedly spoke to said it didn't matter and that I wouldn't get my money until 9 days later. What a crock, I've been with them for almost 20 years and this is the second time in the past 6 months that they have done this to me. I am now looking for another bank to put my money in and I would suggest the same for everyone else.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cd288c906108431fb3df570ca34b57a1
encoding: FLOAT32
metadata:
{"chroma:document": "Absolute worst Bank on the Planet. Can't close a loan on time. Zero customer service! Insane fees! Charged me $45 for their error on a wire transfer to pay off a loan. Unable to get a live rep on the phone to remedy the problem. Would never recommend them for anything!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a28c0e9789bd40d994db6db51bb62316
encoding: FLOAT32
metadata:
{"chroma:document": "I wanted to know the interest rate and whether it was fixed on my credit card. I called the number on the card. I (entered my info & listened to info not related to me) and it was the wrong dept. I was transferred to another wrong dept (reentered my info & listened to info not related to me). Again it was that wrong dept. I was forwarded again (reentered my info & listened to info not related to me) to the wrong dept. Now 20 minutes into getting an answer I was given another number to call. Called that number (reentered my info & listened to info not related to me) waited 10 minutes for someone to answer. Again this was the wrong dept, but she'd get me an answer and left me hanging on the phone for ~10 mins. She finally answered my question. If you have 45 minutes to get a simple question from a bank this is a bank for you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c088612ffd94c6281bc7e18e0df8931
encoding: FLOAT32
metadata:
{"chroma:document": "Seriously the worst bank ever. Joker bank constantly putting deposits on hold for absolutely no reason other than to collect interest. Their customer service department consists of 19 year olds who\u2019s former job probably was grocery stocker or fast food drive thru employee. Their supervisors have no authority and sound like they barely graduated high school. Stay far away from this bank and don\u2019t trust them with your money. Any other bank is a better option."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b9c4abc3949e4c3397c721be0fefa6f1
encoding: FLOAT32
metadata:
{"chroma:document": "They Lie. I went in to cash a check. I did not have or want a bank account. Didn't need one. I had gone approximately 4 years without a bank account. They talked me into it. They said they would help me build my credit. They said if I ever wanted to buy a car or house having good credit would help me. I have had a checking account in good standing with them for 2 years and they have done zero to help my credit. Having a checking account in no way helps you build credit. They have not offered me a credit card or loan of any kind. When I asked for a credit after being a loyal customer in good standing for 2 years they declined me. They offered me a secured credit card instead. Basically they are trying to rob me. I should pay them 30 percent to use money that is in their trust. What a bunch of thieves and con artists. They lied about several other things when I signed up as well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 365966771ebc4e59a3e29341c506fb4c
encoding: FLOAT32
metadata:
{"chroma:document": "I had a credit card with BoA which was inactive. We hadn't used it in over a year. I made a purchase with a vendor online and didn't notice this was the card on file. I received no statements or communication in any form. In May 5/4 I received an email notice I had a new statement and a few days later on 5/9 another email with the account balance and due date. I paid the account balance on 5/11 online thru my bank account. I later logged on to my BoA site to check the statement and found the charge had come thru in February. I had statements from March and April that I wasn't notified about and were billed as late payments. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 65f9c995450f48909e55a268285ae429
encoding: FLOAT32
metadata:
{"chroma:document": "1) Multiple times I have had BoA refuse to accept paying off my credit card because I \"did not have enough money in my account in case my paycheck bounced\". Paycheck was from a multi-billion-dollar company. I had a credit score near 800 at the time and they always reverse their stance when I pulled out my phone and record me explaining the situation then asking the manager to confirm that they refused to accept payment on my credit card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a22f18fdb48c458ca331e298cee7ba28
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{"chroma:document": "For some reason I can't print credit card statements. This started about two periods ago. I notice on Google I am not the only one. The instructions to fix it are bogus, every other statement I can print except Bank of America. This is very frustrating. No one seems to help me or any others solve this problem."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 621aa690bcb94d8fa26448de4ae83fae
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is a disappointment. The customer service is just being transferred from one department to another until they hang up on you. They continue to close branches and remove ATMs and raise their fees. Chose another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e7868f27f6d94fe18f6070dbcda86bfb
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{"chroma:document": "Bank Of America is the Worst! If I could give negative stars I would. Been over a wk of calling them to get my card unlocked been hung up on, lied to, no one cares. Asked to speak to supervisor. Of course every time they're not available. I am about to lose my car. I have funds trying to go on card but can't bc it locked. Most disrespectful customer Service. I will be going next steps whether it's going to news outlet/looking up what other actions I can take. This is awful way they treat people!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 472a698a7abb49f5bd3838c20ce98884
encoding: FLOAT32
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{"chroma:document": "No one cares about you if you call customer service. If you are one day late with your payment they will charge fee and keep charging interest, even violating their terms and conditions that say no late fee will be charged for balance less than $100. Good bye Bank of America, I will find someone who cares like Discover, Capital One, USbank, Chase etc."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b82a7230a8b54012870dc5184f813e7e
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{"chroma:document": "I went to a Bank of America drive thru (due to Covid rules) to cash a check written to me. The teller said to come inside and since I didn't have an acct it would be $1 charge. I went inside and they said it would be an $8 charge. I inquired as to why the change? The teller said, \"It's our policy. Is there a reason your own bank wouldn't cash it?\" My response, \"Yes, they would but I want to know it's not going to bounce on my account. That's why I'm cashing it here because you can guarantee the funds.\" It didn't matter, that's their policy. Supervisor would not budge. That's ridiculous! I left BofA as a customer a long time ago due to the number of \"Bank errors\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed22fc0534814d389bf4bfbea9ab3831
encoding: FLOAT32
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{"chroma:document": "I made an ATM deposit at an BOA ATM in Saugus, MA and the machine took $2,520 of my cash deposit. I called the bank immediately and they issued me a temporary credit. Today I received a notice saying they will take that credit back because there was no extra money at the ATM machine that day. There were two machines together, this as at one of their branches. Other people ahead of me had issues with the machine also. I myself had to switch machines a couple of times because they kept returning the bills. Of the $$2,820 total the machine gave me a credit of $300 but kept the remaining $2,520. This is a lot of money. How could they have no extra money hat day at that machine. They are lying!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b3fcc6580eeb413798edb67096d1ddbb
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{"chroma:document": "Wife & I have been loyal customers since 1980 and rarely disputed charges. Our experience with BofA customer service has always been great. They were courteous and helpful. Last year I did not recognize various charges, for example \u201cUSD Direct Pay Nairobi\u201d $198.68, obviously fraudulent as I had never been anywhere outside N. America save Europe once for a wedding and certainly never to Kenya or Africa. Inexplicably BofA approved this charge, then refused to credit my account for its negligence. Same with a $2,000 charge to a \u201cModern Island Tech Group.\u201d"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a48a24eb05f4053bd2129cfed7c9275
encoding: FLOAT32
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{"chroma:document": "I opened up a Business Account with Bank of America (BOA) in February because I am waiting for my PPP loan to be approved. I chose BOA because I have a personal account with them for over 4 years and a work for a Company that I have a Business Debit Card with Bank of America. I received a letter stating \"my deposit account will be restricted from use in 21 days, and permanently closed 30 days from the date of this notice\". "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fe80117703e44813980a7a4135369472
encoding: FLOAT32
metadata:
{"chroma:document": "Background is necessary. I'm in the process of divorce. We file taxes jointly so my Economic impact payment goes to spouse's account. I have multiple underlying conditions for Covid as well. On 3-24-21 my spouse wrote my check for Covid money. The bank wouldn't accept my mobile deposit forcing me to go stand in line to wait for ATM, no branches around me are open and my branch isn't returning calls. The deposit goes through the ATM flawlessly and the check image is captured on my receipt. I notice later that the check is now marked \"return\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a93cec649939496fbb06bf580d6a1658
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America did away with the ability to generate virtual \"Shop Safe\" credit cards. Now If I make a purchase on line, the merchant can re-charge my account every month without my approval. B of A will allow you to challenge that and might even get the charge reversed, but why go through that hassle. When they had \"shop safe\" that never happened. Hey Band of America Executives, BRING BACK \"SHOP SAFE\"! Listen to your customers. I tried to contact you, but you are impossible to get hold of, and your Menu driven website protects you from anyone wanting to voice a concern. Thinking of leaving you after 40 years of being a customer, and going to a nice country bank like First Volunteer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4bc70e2cc4234bd39d608bf1ea8170a1
encoding: FLOAT32
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{"chroma:document": "BofA closed my account back in Feb for no reason so my stimulus government money got sent to a closed account. Now I have to wait for someone to respond to a email before I can go pick up my funds that they are holding in a closed account. And customer service plus the branch manager were very rude and not understanding at all. They don\u2019t care at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c66d2f24a57496dbf7f1256eef86deb
encoding: FLOAT32
metadata:
{"chroma:document": "I have banked with many banks for the last 25 years and Bank of America is easily the worst bank in America. Their website is garbage, customer service is just people reading prompts, and they charge you miscellaneous fees to death. I highly recommend looking into another bank or credit card before you try them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e05fa5764ff42c8bd53ff405d3ee25f
encoding: FLOAT32
metadata:
{"chroma:document": "If I could rate Bank of America 0/5 or less, I would. I've had issues disputing transactions having to do with fraud, horrible customer service, and learning that this is an untrustworthy bank. Fighting for a dispute that happened in November, I just pulled $30,000 from them over a $105 fraudulent transaction that they refused to cover and continue to blame others. It has now been 4 months that my case has been under \"investigation,\" as I forced them to reopen it. I have had several phone calls with representatives and face-to-face meetings at branches as well. I have had smaller transactions similar, which they also refused to refund me for. Unfortunately, this is causes me to believe in the future with an even greater valued purchase, they wouldn't cover my back, nor yours."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: debb5b0894e249f7ba6e2b9c004a654d
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{"chroma:document": "We have been customers of Bank of America for over 25 years. Two years ago they closed down the branch banking center we did business with. They then closed down ALL drive-through tellers in our area. Then about six months later they closed down the next branch banking center we went to and finally they closed down the third center we started working with. We now have one choice within a 35 minute drive of our home and business. Each time we go to this current branch, they have a very long wait and ONLY ONE teller to handle everyone's business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 732c3716f559485b80b2dbef16444558
encoding: FLOAT32
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{"chroma:document": "Let me start by saying I have a great sense of obligation to the debts that I have incurred in my lifetime. I have and will continue to fulfill my debt obligation to Bank of America, as I have with many creditors since having financially struggled before, during and since the pandemic of 2020. Having said this I have had the pleasure to work with many companies including Chase, Citibank, Amex and the best Capital One, though all of were reasonable and more than willing to assist with a myriad of options and renegotiate agreements throughout the arduous task of credit clean-up, unlike Bank of America. They have been unwilling to budge on removal of any fees and/or interest. They have squeezed me for every penny possible while acting as though they have done me a huge favor by lowering the interest on my card since having been closed to 5.5%, that is again a closed account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1787a7aa9abe44c7b8865d73fcb90356
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America reported personal information to the federal government! Why must they spy on their own customers! Warning to all my fellow Americans! Banks should never share personal information with the federal government, that's called profiling. Shame on you Bank of America!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 703efe6ee97a421c9f3c17074ce5deec
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America Solicited to us a Mortgage Note Modification Contract, after we paid them Six Months of Trial Period Payments. Bank of America then never credited $581 of the Trial Period Payments and Did Not Credit the Initial Permanent Payment, for four Months. Creating a Default that was Fraudulently Created by BOA. Not Honoring the Contract and using the Fraudulently Created Default, to Wrongfully TAKE our Families Home and Devastate our lives. In a Criminal Act much the same as Bank of America has done to Many, Many other American Families."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e56ff4a4fecb439d9e6dcf0765ef67d5
encoding: FLOAT32
metadata:
{"chroma:document": "My issue it reversal transactions! They take the money from balance and it\u2019s in processing mode. Merchant does a reversal yet the Bank removes the charge but never replaces money back to account balance. It was done to me 3 times, in which 2 where large amounts and this one for less amount. The reversal is removed completely nowhere\u2019s to be found and no way to tracked transactions it\u2019s your word again them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 011e9ce9bc8d430cb034000719d56de9
encoding: FLOAT32
metadata:
{"chroma:document": "I had fraud on my prepaid unemployment card. I canceled the card and was told I would get a new one within 7-10 days. The next day I was logging into the account and I was locked out. I called customer service and they told me that the unemployment office locked me out. After two days of calling unemployment and Bank of America to get my funds released, I finally spoke to someone from unemployment who explained what happened. Unemployment told me Bank of America closed the account and they are requesting that unemployment verify who I am. If it was any other account, I would have a new card and be able to access my money. Not only have they cause a huge mess but I cannot receive any more unemployment money because the account is closed. This is taking weeks to get anyone to help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c36239f8219b488ca08fd27415f4b68d
encoding: FLOAT32
metadata:
{"chroma:document": "Please do not ever try to get an auto loan from BofA. First, they don't honor the published interest rate and I've gotten different explanations why from everyone I've talked to. They also will not ever give you the name of their manager and will not let you speak with him or her. The \"loan officers\" all sound like they're in training and don't understand your questions. They keep demanding more and more paperwork and it's never enough or good enough. They don't understand that each state has different rules & regulations. After a week of daily calls from them I gave up and went with another institution and got a much better interest rate. This should've been easy. I've been with them for 24 years & am considered a preferred customer. Instead, it was a nightmare."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4807bf82db034159893dda80cad7e20e
encoding: FLOAT32
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{"chroma:document": "My employer recently switched banks for employee-issued credit cards. The previous bank was equally as large as Bank of America, and I never heard of any issues with the previous bank, nor did I ever have any complaints. Corporate America and small business owners, please do your homework. I will never own a Bank of America credit card, because of my very limited experience with BoA. There's not much customer service on the BoA side. For instance, I've been told 2 out of 2 times, \"I can't help you, because that's not in your company's agreement with BoA.\" Starting to wonder why BoA even has a \"customer service\" department. BoA may have sold my employer on saving a dime, but in the process, it's costing employees much more."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2d4bbc7faec04617814c368e19dc9baf
encoding: FLOAT32
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{"chroma:document": "I have my business and personal accounts with BoFA. I will be cancelling both accounts next week. It started with fees and foreign exchange rate. Their foreign exchange rate is horrible, plus they whack you with a fee. If you deposit a check, even in state bank checks they will put a hold on funds for one week, not good for the cash flow. They constantly decline transactions on debit cards and it takes multiple phone calls to fraud department to have it turned back on. It will take up to 24 hours for the card to work again. Other credit card companies text you and have it back on in minutes. Some transactions are with merchants I use often like Whole Foods. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f15e508067a4b159f159abd9213dc7a
encoding: FLOAT32
metadata:
{"chroma:document": "Have had serious online difficulty. I have not been able to log-in for over 4 weeks. This has happened over and over again. In trying to set a new password, this is impossible. How can a major bank have such poor service? I'm quitting."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aedb60e386a44d0dab980359bffe3b80
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{"chroma:document": "I prepaid my BOA credit balance in respect of making a estimated tax payment to the IRS. When it was disclosed that a third party was to handle this issue on behalf of the IRS and the transaction fee were outrageous I decide to pay by check. The issue is that on December 31, 2019 I asked that BOA return the prepayment to my bank, the same bank used for payment. Today, January 22, 2020, BOA has been unable to return the monies to my bank account. After enduring their awful music to be connected to their balance transfer department for the 5th time and communicating with their agents including two managers the funds are still not transferred without any substance that it is undergoing review and processing. In appears that BOA is great at taking monies but is unable to return them so it appears the only to obtain my funds back is close out my account. THANK YOU BOA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 151dcb311d6d4481a1ca9f79e739b663
encoding: FLOAT32
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{"chroma:document": "I called in to Bank of America when I noticed my account was overdrawn and wanted to correct it with my Bank of America savings account. Although I had made a deposit $2,200 they did not credit any of the funds. After a long hold I spoke with Adrianna who said and I quote, \"Let me educate you to our new banking policies that started September 2020 about deposits in the ATM...\" This immediately upset me as I have been a Bank of America member for 20 years. I have a savings account that links with my checking account and two credit cards that I have had for 20 years. I then asked her to transfer me to a supervisor where he also spoke to me exactly how Adrianna has and also wanted to educate me in the bank's new policies. I do not believe that any patrons of Bank of America should ever be treated so poorly and offered terrible customer service. I will take my Banking somewhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5e9302acac904767b1126783d9b4d917
encoding: FLOAT32
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{"chroma:document": "Please do yourself a big favor. Don't, under any circumstances, open an account with Bank of America. I opened an account and 3 days later they told me they were closing it for no reason. The customer service people were rude, arrogant and smug. The hold times to speak to a representative were off the charts. They won't let me go into the branch and pick up the balance in cash. They say it's against company policy. Every other bank I have ever dealt with lets you close your account and get cash the same day. Horrible rude people. The branches never answer their phones. The virtual assistant is USELESS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d8faa29b5214b4aaa9009ae0e61eb51
encoding: FLOAT32
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{"chroma:document": "I have been a Bank of America customer for many years. Without question, they have provided the poorest service during Covid of all the banks with which I deal. They have closed branches for what is now almost one year, the branches with ATM service will not accept deposits, there is not ready access to safe deposit boxes and they refuse to transfer the safe deposit box to another branch, the nearest operational branch to me is a disaster--I have had two bad experiences and will not return there. The customer service department run by Holly ** is nonresponsive. The Bank refuses to send hard copy of its VISA bills as requested by customers. All in all, Bank of America has made it very difficult for customers to do business with it unlike the other banks in our area such as Chase and Wells Fargo."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 720cf57eacfc4001a0dff88f3de738e1
encoding: FLOAT32
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{"chroma:document": "Signed up for a new account because of a promotion B of A was running. Verified by calling all along that I was doing everything correctly. When my account was not credited, as promised, I was told I just needed to wait longer, but was assured repeatedly that everything was alright and that I would surely be credited. That went on for 3 months when I was finally told that no credit was forthcoming, but I could file a complaint... After wasting hours of my time I have concluded that I am just getting the runaround. I was told one thing one day, and just the opposite on another day, even though I was told that they kept notes in the file, notes of previous calls somehow could not be found! So in conclusion, in my opinion, this bank cannot be trusted, stay away. Was considering opening other business accounts with them, no longer. I will not do business with this bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 29149c9b939a4a72af99a374e9134d7c
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{"chroma:document": "After I told them I contracted the virus, and told them that I was over it, they canceled a zero balance credit card and lowered the usable amount on another credit card. I have had these cards for several years. This is a show of just how BofA thought if I died due to the virus they would not be paid. Sad that BofA only thinks in this way."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e7c29253b964c14932c7b9232fb0e2d
encoding: FLOAT32
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{"chroma:document": "Do not do business with Bank of America. They are corrupt and fraudulent. They have been Refusing to pick up phone calls about the major fraud going on within their company and EDD. I made a claim over, 4-5 months ago and they still haven't refunded my money, that rightfully belongs to me. They have made it a headache on purpose hoping you'll give up on your lost funds. Bunch of dirty thieves hiding behind a corporate name. Thousands of people have been robbed or frauded of their money and Bank of America, the multi billion dollar company is refusing to pay it back. They are forcing people to use their chipless cards, which is easily hackable by thieves, AND IT'S BEEN GOING ON SINCE MARCH, WITH NO TYPE OF RESOLUTION. NO REFUNDS, unless you take it to a news outlet and they send your name in. Why do we have to take unnecessary extra steps to get our money back?? Dirty corporate thieves. #BoycottBankOfAmerica"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bdc0a2e55f08422588322b7353b1b745
encoding: FLOAT32
metadata:
{"chroma:document": "Of all the companies to say they don't do a one time courtesy for late fees because they have so many options to pay is absolutely disgusting.. Every single other company does one time courtesies but the most money hungry corporate ripoffs in America doesn't ?? Don't give me the so many ways to pay crap because other companies have the same ways to pay you do and they still understand people are human. Bank of America thinks we are just a dollar sign to them to bleed the little money we have out of us. I am paying off my card completely with my little savings I have so I can close my bank of america account and never give them another cent of my money. Completely appalling and I will make sure everyone I can tell knows it period."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c24ec65155fa4d8d8a8c70ebaedd8cc0
encoding: FLOAT32
metadata:
{"chroma:document": "I have over 20 years with this bank. Every time they add a new charge I threaten to leave but have too many auto deposits with them and a home equity. These relationships were supposed to come with free checking and savings. Over the years, there have been more than I can remember, of new surprise fees. Some have been waived. Other times they have people, far away, who say they have no authority to return the fees. I have spent countless hours on the phone every time this happens. This time it has been so many new fees and outrageous interest charges that to relieve my own stress, I am forgoing every relationship with this bank. I am totally convinced they will never get better, only slicker. They."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 50ef472b64324a7fae9d4ccb7ba48cbf
encoding: FLOAT32
metadata:
{"chroma:document": "My review of Bank of America based on my experience with it can be summed up with the following clich\u00e9s, \u201cbelow par and wide of the mark.\u201d Why do I say that? Reason One, the bank does not issue clearly specified transaction receipts, so its customers won't get proof of specific transactions done with the bank, and the arbitrator won't have direct evidence if disputes arise. The Optional Details exemplifies many a receipt handed me from Bank of America that does not specify the nature of a given transaction even when the bank receives cash from me, one of its longtime customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f9f797b6aeb6440b8040df95687422f0
encoding: FLOAT32
metadata:
{"chroma:document": "I wasn\u2019t getting my credit card statements and my car payments, someone made some changes to my account so I don\u2019t get the bills. They reversed the late charges and still reported a late payment to the credit bureaus. No one can help me with this company and I have to file a complaint with BBB bureau. I have been banking with America for years and now I need to find another bank, this is a horrible bank to use."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 103b004394254b45ac608ebedd9b2763
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America seems to be closing most of the locations in my area. So if you need any help they are not there for you. I have called the 800 number, and for some reason they are unwilling to help me from their overseas location. I\u2019ve been with Bank of America for over 20 years, it\u2019s time to start looking for a new bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 40275ea03918453083ad55907906862b
encoding: FLOAT32
metadata:
{"chroma:document": "Customer service experience is time consuming and the antithesis of personalized service. Spent hours trying to get fees returned when mother was hospitalized and not able to keep up with her checking. So many other good banks to chose from that have personalized service and where your money will be secure. Will be choosing one of those institutions soon."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 17aa3a837e2b41d38b54af9823aa6c39
encoding: FLOAT32
metadata:
{"chroma:document": "I called for 3 weeks to get a PIN number for my card and I still haven\u2019t got it yet so I can\u2019t use the money in my account! When you open a account with them they use you told information instigated change it to your new number so the bankers act like they can\u2019t help you either! The customer service people don\u2019t know anything either and they will will lock your online banking because they \u201cThink\u201d it\u2019s fraud but can\u2019t even help you with your needs. Please don\u2019t bank with them!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a60b708d08b14d0ca2f2f735241be38d
encoding: FLOAT32
metadata:
{"chroma:document": "I do my business and personal checking with B of A and have had no problems. However, I opened a credit card - 'Cash Rewards' and accrued nearly $900 in cash back. I did not redeem it so that I could allow it to grow. B of A closed my credit account as I rarely use it. (I rarely use credit cards.) No letter was generated to report that my account was closed. (They confirmed this when I called.) I discovered the credit line was closed nearly five months after they closed it, when I attempted to use the card. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ca3306b950b941f386f2ab0ae904f4f2
encoding: FLOAT32
metadata:
{"chroma:document": "My experience has been atrocious. When we first started our mortgage, we turned around all document requests in 24 hours or less. I said I was worried about missing our purchase contract date and losing our home, since it was in a very hot neighborhood in Seattle and we had gotten a great deal. I was continuously reassured that we would not miss the date. They missed it. We got an extension and they missed it again. Fortunately, our sellers were out of town and we lucked out; they didn\u2019t want to open back up for more offers (the house had been discovered by then). We could have lost the house."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fe936d02572d4be08f416c62cab7d01c
encoding: FLOAT32
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{"chroma:document": "Unbelievable terrible service! To do a wire transfer, you have to make an appointment. Go online to make an appointment, click on the bank nearest me and it pops up that they don't do appointments (still won't do a wire transfer as well). Finding one then takes you through over next seven days before I find a day that has an opening! SEVEN days!! Times are very limited. Today, at 9AM I was notified that my appointment was cancelled!! 1 hour before my appointment. Now I have to wait another seven days! When you go to the banking facility, a manager is there to greet you while you see 7 - 10 people in line. I don't understand why the manager couldn't help - instead of standing by the front door greeting people. I have a friend who states he will take a nap while I go into the bank because it takes so long! I am DONE with BOA!! Don't go there unless you want to be abused!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea3d40757bef4f41bd29ebad647c6e03
encoding: FLOAT32
metadata:
{"chroma:document": "Worst bank I\u2019ve ever dealt with. Kept withdrawing money from my 5/3 checking account months after auto loan was paid off. When asked to stop it, they said they couldn\u2019t because they didn\u2019t know where the source was withdrawing the funds. I set it up with BOFA as an auto draft and now they can\u2019t stop it. This started in Jan 2020 when I purchased a new vehicle and the previous loan was paid off and the auto loan account closed. Yet still $425.75 came out of my checking account every month, withdrawn by BOFA. They sent a refund check two weeks later each time, but I didn\u2019t want to deal with that forever so I contacted 5/3 bank to put a stop payment on that and block it. That worked for 3 months (May-July) then in August 2020 it didn\u2019t work. The money came out and was never returned. So I was forced to close the checking account so that BOFA had no more source to withdrawal from."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7680fa133132407e9c723114ff2bb5d5
encoding: FLOAT32
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{"chroma:document": "Deposited a large insurance check. BOA held the whole entire check. Now, I'm not against holding the check, but the entire amount is ridiculous, especially now. I called customer service for help and spoke with Jamie. She basically told me to deal with it. Now, I've never had so much of an overdraft and this is how they treat me. I will be closing this account soon. They clearly don't appreciate my business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b89ecc385e17494d8080b6e419d19345
encoding: FLOAT32
metadata:
{"chroma:document": "Hi, I ordered checks in Bank of America. 27$ and free shipping. The next day it is showing as shipped. They changed the the status next day and never shipped. They said it is shipped and it will take three weeks to deliver. If they already shipped then why three weeks within US. (They never send if you order without tracker.) After a month. I ordered again with tracker (27$ + 11$) then they sent and got it in a week. I end up paying double the amount. It's a scam of checks without tracker."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8538d3ffe02d43e59c38996ad7cc48ab
encoding: FLOAT32
metadata:
{"chroma:document": "I put in a claim for a clear fraud attempt on my account which had every penny I owned stolen from my account. At first they seemed interested in helping me but after 2 weeks when things started to get complicated they just decided to close my account with the explanation of the have the right to do that with no explanation given. Their people were very unprofessional and just flat out rude. In all my years in business I have never been treated with such disrespect from a business. They should be ashamed of themselves and all the people they represent. The leadership group does not have any clue how poorly they treat their customers and I have reported them for bad business practices."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 37e5f0e4015a419a97c4727e550932f7
encoding: FLOAT32
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{"chroma:document": "I had a business account with Bank of America for the past 15 year. Now with COVID taking a hit with my business income I am unable to maintain the required amount in the account to avoid their account fees. I called customer service and they don't care. I told them that I will need to find another bank that does not charge fees. They said go ahead. I will now be closing all my accounts with them and moving on to another bank. I think it's so sad for Bank of America to put a $16 fee over a long lasting customer that has been hit with large losses from COVID."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48b35928f3ef4fac90934832cf85c47c
encoding: FLOAT32
metadata:
{"chroma:document": "I called to ask if they could reverse a $35 overdraft fee, that was added because of an $11 charge that came out before my money got there and they wouldn't do it because I had one taken off in August. I mean during these times with Covid and being out of work. They couldn't even take this off for me and I have been a good customer for 10 years. I am so upset. It just comes at a bad time I have no money to make it current so they could charge me another fee. I think it's time to consider going to another bank that has a better customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 701ddc6b51714930abf44b49d4613c7b
encoding: FLOAT32
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{"chroma:document": "Even though it did take me a while to get what I needed from the automated voice operator, the call wait time was very short. When I talked to an employee about interview questions for my school assignment, she was very supportive and kind. I typically have positive interactions with BOA. The bank is able to support individuals to start out and build a future for themselves. They are fair in their business practices."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 67ff76ec016c41f8b11e53224062fe70
encoding: FLOAT32
metadata:
{"chroma:document": "The Bank in my opinion is very tough to work with when it comes to customer service and getting service in a timely manner. I have had to spend much time and speak with many people to get any answer and any need satisfied."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42f5786bbce54cfeaaea043a153bc146
encoding: FLOAT32
metadata:
{"chroma:document": "I have handled all of my banking needs with BofA for almost 30 years. After all of this time, I made a mistake thinking one of my direct deposits had already been deposited and wrote a check to my son. He cashed the check and the following day two payments, which were already scheduled, was withdrawn from my account. My direct deposit arrived the following day. Bofa did refund one of the overdraft fees but refused to return the other, citing an inability to override the system (a lame excuse, at best). This is the FIRST time in nearly 30 years that I received an overdraft fee let alone two; however, my good standing meant nothing. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5771f458dec249ae94a84630b602cc8d
encoding: FLOAT32
metadata:
{"chroma:document": "Teller mislead, fail to inform me about my check deposit was going to be on hold. For a whole week. I especially asked her was there going to be a hold and she said no. Now the people on the phone telling me that there\u2019s nothing they can do. And apparently as of today they stopped giving any funds till the money is available. I\u2019m extremely disappointed with them for they are not being truthful to their customers. Now I\u2019m having to deal with pass due bills and no money till then."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff7bd9f51ab247ea8192fd0071c8f655
encoding: FLOAT32
metadata:
{"chroma:document": "I have been trying for 3 months now to resolve an issue with a HELOC. An issue that did not happen on my end, but when BOA's systems changed over. They reported me to the credit agencies (my first EVER). Destroyed my credit score. The one person who actually DID spend time with me (almost 3 months ago) couldn't figure it out. Fast forward 3 months, I cannot access my account - I can't even pay off because nobody can give me an accurate amount. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ec2d6afe9d014f60a6eb0e5dabb8cf51
encoding: FLOAT32
metadata:
{"chroma:document": "Above all else is just bad customer service wait times, having to be on hold for over 4 hours for four days in a row is beyond me. Having to explain to each representative my issue and then to be put on hold for 15-20 minutes for them just to come back and say, \"Sorry I have to transfer you to another department,\" and then for that department just to say, \"Sorry I have to transfer you again,\" after waiting on hold from the last transfer. All that when I already told the first person I talk to what department I needed to begin with. I went through that four days in a row."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4d1d7a6d1aff411abe00cc6318658719
encoding: FLOAT32
metadata:
{"chroma:document": "I have used the Bank of America in Old Saybrook for several years. I live in the Bank's neighborhood and get a chance to observe it closely (one of the few reasons I went there in the first place, I suppose.) I complained earlier in the Covid crisis, as the Bank was closed (other than an ATM), and because of the unavailability of cash in the ATM. I saw, and had personal experiences, as people walked away disappointed with no cash in their hands because of the empty ATM. A second (drive up ATM) has been added. Now I REGULARLY count a dozen cars in line, waiting for non ATM services, that stretches out to the street. My visit to the drive up teller today took 40 minutes.! (I think there might be another person in there, but only one human at a window. ) I actually saw a man standing in line WITH THE CARS to see a teller, obviously not being able to do his business with the machine!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cc284ba318b84a69af717f22ce5e7980
encoding: FLOAT32
metadata:
{"chroma:document": "I have been on hold with the fraud claims department for well over an hour, which I think might be manageable if it weren't for the infuriating recording that chants EVERY 10 SECONDS OR SO. \"Thank you for continuing to hold, your call is important to us and will be answered by the next available associate.\" Ok once would suffice, at this point I'm ready to throw my phone across the room... I have no choice though. I have to file this claim so I cant hang up... So I wait...and wait....and wait.. Cant wait till I do finally reach someone bc they are going to get an earful lol."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c5265c181a2f4fe18cb7a474194d61f2
encoding: FLOAT32
metadata:
{"chroma:document": "Paying my bill through a bank teller machine. There was a two cent left overdue on my charge card owed and they denied me credit for that and billed me for two cents. I Called to have it removed. They declined."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cd3095bd6a154a5393d68969ab26ee2d
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a Bank of America customer for about 10 years. I have my checking, savings, auto and personal loans with them. They have always notified me when there was any abnormal charges on any of my accounts. They have also immediately refunded any money that was taken out of my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25cf30c829f343549d18f42a59537653
encoding: FLOAT32
metadata:
{"chroma:document": "I would never use Bank of America (BOA) again for any product nor service! I was a BOA customer in two areas (a Golden Key International credit card and a mortgage). I was pre-approved for a mortgage, but the customer service was so bad as well as the communications that I ended up having to go through Caliber, another company that also pre-approved me. They were much faster and the customer service was far better than BOA's. They also gave me a lower rate than BOA in the end. It was highly stressful swapping to another lender at the end, and I almost lost my condo because of the horrible BOA service and bad communications (and even misinformation) at times."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45ffbc24169b4f7b87a338a3a8833b2a
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America does not protect its customers. My most recent experience with him was very poor. Someone managed to hack into our account and send up electronic payment monthly. Several months passed before we caught this. We were assured by our local branch that we would be refunded our money. They recommended that we shut her account down immediately. We did so. We patiently waited on our money to be returned to one of our other accounts. We were told this could take up to six months."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cfb79527e6574a289dcf625c45d267df
encoding: FLOAT32
metadata:
{"chroma:document": "I am an In Home Care Aide working for the Count of Los Angeles, and I received a series of paychecks sent by the county of Los Angeles based on the time sheets that I submitted to them. This included back pay for the last 3 months +. The checks are signed by the State Treasurer Betty Yee. First they said that there would be a temporary hold put on the checks until Midnight that night. This was true, and the funds were cleared by when I paid my rent at 6am upon waking. At 6:34 am I received a message stating that a hold was put on one of the checks, but they put a hold on all five of the checks, and refused to remove them in spite of the fact that it will cause my bills to be shut off. I have the paycheck stubs where Federal and local taxes were taken out, as well as my union dues to prove that there is no mistake. They won't even consider looking at them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b5f57112c954b1e93055c2c9e41458d
encoding: FLOAT32
metadata:
{"chroma:document": "I spoke with a representative over 30 days ago about a stop payment. Now the company's name is very close to the company I rent from. I just spoke with Bank of America YESTERDAY about a transaction the company were trying to pull out by debit. I did a transaction with my checking account for my rent all trying to process at the same time. Bank of America assure me they would correct it, they even went so far to verify the amount that needed to be stopped and company name. I look this morning. The stopped payment on my rent was credited back onto my account and they allowed the other payment to go through along charged me a 35.00 stop payment fee. When I\u2019m done saying what I need to say to Bank of America this morning and they correct this I\u2019m closing it immediately. I\u2019ll stick with my credit union. Now I may have to pay late fees and a return check fee towards my rent because of Bank of America error. Never again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 04f3051925404db882dfe7b11a2e92ed
encoding: FLOAT32
metadata:
{"chroma:document": "Reloaded from payor on time every week. Card controls are excellent because you can stop any online or atm activity anytime. I feel my account is safe. You can only access account info from your own device."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7850ae1037354f16b85d5a5ac3675609
encoding: FLOAT32
metadata:
{"chroma:document": "It's been a whole month that my card has been closed. I have tried to contact the fraud department through email and over the phone. I'm on hold for an hour or more then they just hang up. Bank of America is not American. They have no consideration for older people let alone any other customer. If you dont like helping people dont get a job in customer service. You young people are so lazy it sickening."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 84ecb47415564ca8b28f9098489faf1d
encoding: FLOAT32
metadata:
{"chroma:document": "I deal with them for around 2 decades but their customer service is very poor recently. I was promised a financial settlement offer for one of their credit cards recently but they didn\u2019t process the same as they promised. I had to call them several times but they are extremely unhelpful. Planning to open an account with another bank soon."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fcf391a1c4264afa920e905182d3490c
encoding: FLOAT32
metadata:
{"chroma:document": "Wasn\u2019t able to get anything accomplished with my hard earn working money that was directly deposit in their account and then was told I was unable to withdraw and they will have to send me a cashiers check due to the fact of their errors. Their slogan is we're in this together. I\u2019ve been without my hard earned money for over two weeks now. Now you\u2019re telling me I have to wait another 7 to 10 business days to get a check in the mail. Unacceptable for a bank to tell their customer that\u2019s been loyal for a year. Now I\u2019m still trying to find families to give me help feed my four children and still be able to make it to work."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 31406ba70be24853952f95e7e01a0858
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metadata:
{"chroma:document": "During Coronavirus BofA has changed week hrs to 10-4 & closed on Sat. ALL other comparable banks are open earlier, close later & are open on Sat, w/ full staff. We find it impossible to do our necessary business banking at the counter during these hours & have had payments delivered late because of it. Very angry customer!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2f2bef66e566404d9c845418c81dd616
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{"chroma:document": "Bank of America charges are actually abusive and extremely high interest charges. I had a negative $70 in my account from autopay that I forgot about and they charged me $350 of overdraft fees. I told the manager that my business has been closed since March due to COVID-19 restrictions and asked him there is anything they can do to help reverse those charges. He said he can not do anything unless it\u2019s fraud related transactions and suggested I open a credit card. He said the overdraft fees is not something new and it is something we all need to get adapted to. He does not care how my business or any businesses have been suffering from COVID-19."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 31cc76b6313e404fa9edcec8a6d5598c
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metadata:
{"chroma:document": "If I could give zero stars I would, but it makes me put at least one. After we fell on hard times, we were made aware of the H.A.R.P. program. We used the program to what we were told would bring us current on our payments and put us back in good standing. We were told all missed payments would be tacked onto the end of our loan and we had nothing more to worry about. We were shocked when due to the low interest rate we decided to refinance our home and were informed our home had a lien placed on it by these crooks. Now we have to pay $18000.00 to remove the lien. We were never informed of any lien even after these crooks sold our loan to another mortgage company. Apparently they have done this to thousands of homeowners that won't know until they either refinance or sell their home. I would never go through these crooks for a home mortgage."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9ee5ff80b9c54639b64010e1989e6346
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible Service. 90 min wait on phone for over a month everyday for over a month and when you stay on hold that long no one seems to be able to help you. I have been on hold 90 minutes again today and still holding."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e671127916c44644af67de4e8064cf1f
encoding: FLOAT32
metadata:
{"chroma:document": "We have been BofA customers for decades -- checking, savings, mortgage, home equity, credit cards. BofA mistakenly rejected our regular July 2020 payment on our home equity line, asserting that it should have been sent to NationStar, where BofA transferred our mortgage a few years ago. This was clearly BofA's error. We have been unable to get BofA to correct its error, despite several letters, calls and online communications. BofA is still holding onto our July payment without applying it to our home equity account and has designated us delinquent borrowers. It is apparent that BofA customer service is designed and intended to discourage anyone from using it. We are in the process of closing all of our accounts to moving them to another bank. And we are supposedly preferred customers. Hah! My recommendation is to avoid BofA like the plague."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c50b54bf507f45a6aab48f18b638883f
encoding: FLOAT32
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{"chroma:document": "Zelle is owned by Big Banks, including Bank of America and Wells Fargo, the two banks involved in stealing $1000 from me - I accidentally transposed one number when sending $1000 to my nephew to help him out, I called BofA immediately for help, they sent me to Zelle, Zelle said that I needed to back to the bank since I sent it from my BofA account (BofA advertise and promote ZELLE on their website). Finally, after being bounced around for over an hour, I finally talked to the dispute department - told it would take 10-45, that's up to Zelle and they are a 3rd Party Vendor, they have no connection to them to influence their policies. Well it took the 45 days to get my answer - they denied my dispute... Bank of America would not take it any further, Wells Fargo denied my claim and kept my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a121b9ebe744b05b283a41a60faaaba
encoding: FLOAT32
metadata:
{"chroma:document": "Terrible experience. Was in the middle of setting up a primary checking, savings, personal credit cards, business account, getting a secondary real estate loan, and setting up several investment programs. Was disconnected from the representative. Called back in to finish setting up these accounts. As expected, reached another representation on the second call. Asked if it was possible to be transferred to the original representative I was speaking to, so I did not have to restate the purpose of the accounts and the goals for each. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b45b0e79e9624d078e78d1059c5f4a73
encoding: FLOAT32
metadata:
{"chroma:document": "If you have an overdraft of $ 5 they will charge you $35 for each transaction and refuse to waiver. You might have an overdraft of $70 per day for an automated deduction of $10 each transaction. Be careful! Consider your options before getting an account with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c52e5f6b3e554db4864df2ce0445f8c1
encoding: FLOAT32
metadata:
{"chroma:document": "We have a few occasions of checks deposited to our business account that later are marked as \"duplicates\" and reversed. The bank then reverses the transaction and we never get paid for the check. We are super busy and have waited hours online and still not fixed. Then we don't get paid on those checks. This has happened a number of times. I would never have used Bank of America knowing this problem."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4cd1d9e29afe40cbb3bd183a1dfd9969
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{"chroma:document": "I've had numerous bad experiences with BOA, but decided to write a review after this last one. I have a $50k check I sent to the IRS. I have a notice from the IRS that I now owe more because they never received payment. I tried to get BOA to help me understand where the money is. It is not in my account, etc... After >1 hour on the phone, transferred 3 times I finally asked for someone empowered to do something. Transferred again I asked this person to give me a number or something in case we were disconnected. \"We wont get disconnected\" he said as he put me on hold again. Then we were disconnected. Like I said, this is typical with BOA so I finally decided to put it in writing to see if I can help them wake up a bit and address the real issues. More overly gushy, insincere, awkward greeters is not what is needed to fix the real issues."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "August 10 2020 around 2pm, I visited BofA 1640 Van Ness Ave. branch to withdraw EDD funds. On entering was intercepted by \"**\" who asked reason for my visit. I said to make an EDD \"PREPAID\" a/c withdrawal. I asked for advice e.g. if I could instead withdraw at ATM using my Edd card or at home on my computer? She incoherently rambled on instructing convoluted withdrawal options. I replied, \"I'll wait in the line thanks.\" On reaching the teller position I explained what I wanted, providing EDD card, personal a/c card, and driver license. The young lady teller attending said my D/license had expired."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "On August 13th 2020 at around 3pm I talked to VANESSA who works in the consumer and small business department and I had the WORST experience I have ever had being a Bank of America customer. Backstory: I opened a business bank account on August 7th. I called in to open an online account and I was told that I could not open an online account because I did not have my checking account number and I was also told that I had 7 days to fund the account and that I had to go in person to do so since I didn\u2019t have my business debit card or my business account number yet."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 16cef0b1ef5f4d3697ddf41c5dd50d20
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{"chroma:document": "Just an awful bank. No customer loyalty. Too big to offer quality customer service. Had my mortgage on autopay and they stopped it. Then charged me for not paying my mortgage. Horrible bank and I am a \u201cpremiere\u201d client. What a joke. FIND ANOTHER BANK if you are considering starting with BofA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been with this bank for over 21 years, since I am in Florida. I feel their services in the bank have deteriorated. There are very few tellers working and the wait is often quite long. When you go in to sit down with any agent, there is also a long wait. It always looks like they are just sitting around and not ready to help. I try to do most of my banking online as their app seems to cover most of my needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I\u2019ve had BoA for about 5 years. It\u2019s an amazing bank versus Chase and Wells Fargo, both of which I\u2019ve had before. The only downside is the $35 overdraft fee. It\u2019s a bit problematic for any bank to have such a high fee. Logically speaking, if a person already can\u2019t afford something what makes you think they could afford an extra $35? Otherwise love this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Every time I enter a Bank of America I am greeted by someone near the door or a friendly teller. The bank's app save me a lot of time with its check deposit, transfer between accounts, bill pay and transfer to another person features. I can easily check my balance without logging in and get instant assistant from Erica, the virtual financial assistant."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I had many different types of accounts with the Bank of America since opening my first account in year 2008. To date, all accounts operate and have always operated exactly as advertised. Never seen their website down. Never had any problems with any transactions (plastic card, electronic transfers, checks, etc.). BoA is quick to resolve fraudulent charges. Staff members across multiple branches I visited in those years have been welcoming and professional. I believe I am a tough rater, but I cannot think of anything else to even wish for. Through those years of 100% proven reliability I have gained a great confidence in the bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Bank of America is very happy to help you any way they can. If I needed a loan they are there to help you with it. They have been my bank for over 40 years. I would say they are worth talking to."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have enjoyed banking with BOA since day one. The customer service is second to none and their site is very user friendly. The ATM is the best feature they have. I appreciate that I can deposit checks and cash there which I couldn\u2019t at my previous bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 47c30d04bda14fcda31e0d5bb427c8b5
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{"chroma:document": "I have banked with Bank of America (BoA) ever since they were NCNB. I\u2019ve seen the highs and the lows, as they say, with BoA development and my own financial challenges. The one thing I will say is that I\u2019ve always been able to go to a branch, or call a number and have an issue clarified, explained or resolved, usually in my favor. Currently, I am a \u201cPlatinum\u201d member customer (never thought I\u2019d see the day), so I enjoy a number of perks. I like that I have BoA AND Merrill Lynch at my fingertips and easily accessible on the BoA app. I study the operations of other financial institutions, and while there\u2019s some innovative ideas they present, such as Capital One\u2019s \u201ccafe\u201d set up, I\u2019ve seen those innovative ideas come and go (Washington National [Wachovia] tried it back in the 2000\u2019s). Slow and steady wins it, for me. That\u2019s what BoA does for me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 008eef4a1f654d99b108f8d8f4fb9b97
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{"chroma:document": "They never have enough tellers to take care of the customers and you always need to wait too long to get helped. My time is important and I just don't have time to wait behind 12 people with one window open."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Bank of America is solid, Competitive bank. My only criticism of the bank is that the fees, and charges excessive. I have often said that they would charge you for the air you breathe if they could. But, all in all, they seem to be the best of the bunch."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Super helpful when needed. Tellers personable. Have not needed other services other than checking account and purchasing cashier's checks. Only disappointment is the inability to re-finance my care through them as I had a credit blemish 12 years ago."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 70368c1e929b43ccad529d82bcceaf2d
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{"chroma:document": "3100 Crow Canyon Place San Ramon CA 94583 NEVER ANSWERS THE PHONE. I tried several times. The system says everyone is busy and ends the call. I only wanted to verify that I could use a notary public before I drive there. No luck at all. Could very well be a waste of time. That is not good customer service. Can't answer the phone ever? Try harder. Update: I drove all the way there and waited in the lobby. The security guard asked if I had an appointment. I said I could not do anything because nobody answered the phone at all. After waiting a guy told me that B of A is not doing notary service for anything but Bank of America business \"right now.\" It was in fact a wasted trip and I had to go elsewhere to pay for a notary."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Great service. We have account for many years. The bank is available in all states we stayed. Most of all each time experience is great. Preferred account member\u2019s perk are really helpful. We have very positive experience with opening new account, bill pay and day to day banking."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1fab40ea5be0450399d8698beb9de365
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{"chroma:document": "BOA has been our bank since their beginning. I believe them to be above average on customer service and services. But as a senior citizen, I feel they should have special programs and assistance for this demographic."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I thoroughly conducted market research before decided to shift the majority of my accounts to Bank of America and I haven't stopped referring people since. Even when I lived in a state without one, I found the technology sufficient to continue using them as my primary institution. Wonderful help!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "While they make representations regarding availability of funds deposited funds, without notice BoA extends availability of funds one day at a time. It\u2019s completely unacceptable and unprofessional. Find another Bank. If I could give boa a zero, I would."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "We have been with BOA for many years and they have always been there when we needed them. Our house is on a sinkhole and BOA paid off our loan in a very timely manner and we could not have been happier."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Representatives are extremely helpful. They are always very pleasant and eager to help. They are quick to respond. Have been dealing with BOA for 21 years and have no negative issues. Their App is user friendly."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Their app is user friendly. One time I had a scam charge on my credit card and they immediately credited me the amount and reissued a new card and account number. They also offer rebates on groceries and gas charges which gives you a credit to any account with the bank you choose."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Bank of America is regarded as one of the worst banks for both customer service and account service in general. The loan department has to be among the worst in the nation. They regularly over promise and under deliver. The volume of negative comments and horrible things people report to me as a realtor is astounding. It\u2019s hard for me to imagine the company continues as one of the big players. It proves how change averse consumers truly are."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9d0bebbcfb9d4a6c91eda965ca2c7e99
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{"chroma:document": "B of A has been my bank since 1968. I have been very pleased with what they offer. They're very professional with me. I just wish, that B of A of stayed in our community and not closed their doors. There is no BofA for over 60 miles away. I'm very unhappy about that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "My only problem with Bank of America is they don't have individual health savings account. My company does not offer this as a benefit but my company's health insurance does qualify under the IRS rules as a high deductible health plan. I would like to open one for myself but BOA does not offer it so I need to go elsewhere to open this type of account; which is a pain since all my banking accounts are with Bank of America."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ef907c86dc842b7a692bad4c80e1a82
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{"chroma:document": "I love that I can bank from my phone. I have had great results when investing, asking questions about my accounts and securing credit card. I was able to get a mortgage when purchasing my manufactured home."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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metadata:
{"chroma:document": "The customer service at the local location where I reside is not the best. I know that everyone is using the excuse now that the virus is affecting customer service. It's not a surprise to me. It is extremely \"funny\" that when it's time to take money out of my account. The banks are quick to do just that but take days to put the money back into your account. Why is it so hard to put the money back into the account that is associated with that bank? It typically takes 1-3 business days for the refund to process into your account, depending on how your bank processes the refund, and for the funds to appear in your bank account. This is illogical. It is a insult to the consumer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "We've been with BOA for over 35 years and have no issues except their limited hours. My husband likes to be able to go in and make his deposits but even the drive-through is limited now (outside of the effects from COVID.)"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "What made our experience at the Bank of America outstanding was the customer service. The tellers and bank manager cared and showed empathy. The Frontline employees who served us were very helpful and considerate as well as kind and always trying to please."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "This bank is anything but \"American.\" Plenty of bad experiences, but the worst was when my son, who had enlisted right after the September 11 terrorist attacks, tried to close his account. Miles from home, he called, he wrote, he tried numerous times to close his account and withdraw the money he had in the bank. It was easier for him to use the credit union on the military base. Bank of America refused to work with him. Instead, they charged him outrageous fees until his balance was depleted."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I had to tolerate an Area Mgr at a BofA Financial Center who just could not understand my plight despite evidence, documentation, re invalid CC charge. It cost me time and aggravation! Finally, their Area superior intervened."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I was an account holder for 38+ years, dating back before BOA took over Fleet Bank. They have charged fees over and over that required extensive phone calls that are not fun, added monthly charges when they were not supposed to etc. The icing on the cake and why I finally dropped them permanently, was when they did not protect me when my son got caught up in a \"Zelle scam\". Ultimately withdrew $1000 from my account, separate from my son's account but connected through my wife... Follow that? Well, I couldn't either! Cost ME $1000.00, they couldn't care less when I told them what they did was illegal and I was closing my account! Rude customer service, not helpful at all! Do not expect them to have your back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3bc991874b2a4da2aaafdff8df13d307
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{"chroma:document": "I dont completely agree on their political views as a company and where their money goes but overall as a bank they have provided a good service. We have been with them many years and their online bill pay service and app keeps us around. Otherwise I would probably switch to another bank that supports my views more."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been a B of A customer for over 40 years. Yes, I have accounts at other banks, so I have a point of comparison. The bulk of my funds are at B of A. Their customer service is superior as are their range of services. Also, the availability of bank branches makes it easy to work with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "To make it short they deactivated my card. I called 3 times on hold for 40 min each time. 3 times they told me my card was good to go. I go to my own bank and it's not active. The third time they tell me wait 15 min. I say, \"Ok wait with me on the line till my card is active.\" She says, \"Oh I'm sorry I can't, but hold on let me check something.\" She acts like she's pressing some keys and Voila! Like magic my card finally works. 15 min no more. Bank of America is pretty unprofessional. Full of bad immoral personnel. They have infants working there. Unethical. I closed my account years ago, cause they are bad. I only wanted to access my online account with them to transfers my funds from edd to my own bank and they gave me hell. Played with my time and money. Locked my account for no reason at all. I hope they rot."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "My mother is 99 years old who depends on 3 health care aids around the clock at her condo. Her main bank is BOA with various CDS, money market and checking account. Last month her IRA CD matured, but she was not able to speak to a bank representative due to a bad hearing problem. As her son I have POA for her checking account, but not her IRA CD. The money is needed to pay her bills, and BOA wants her to come to the bank with me to release this IRA. I am in San Diego, and can't fly to NJ due to the corona virus. Mom can't leave her condo in NJ. The bank refused to give me their bank power of attorney form as it is their POLICY. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I feel customer service could be a little more understanding and listen more when there is a problem or something you do not understand instead of giving you phone number after phone number to call to understand why you are having problems with your account and close it without any warning or notice. There could be a courtesy call with an explanation of what was wrong and why."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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metadata:
{"chroma:document": "Since this bank has gotten larger and offer more and different services its customer service has definitely suffered. Drive through is no longer an option now with the pandemic. Less choices are available. Originally to replace drive through they instilled the teller assist which has now been dissolved. The fees for banking with Bank of America has definitely gotten just ridiculous. I have banked with Bank of America before they were even Bank of America. I have banked with other banks as well and Bank of America has definitely fallen on expectations and it\u2019s just sad to say that they are not my favorite bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4be84b11684c4700b66d1c0e54e31e90
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{"chroma:document": "Their customer service is excellent. I especially like the service when I take a problem to the bank. Issues are resolved quickly by friendly staff. They also are willing to resolve technical questions relevant to their apps, which are too complex for me. I have to admire their patience!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2bb00352ccaf44de8e606b0703b502da
encoding: FLOAT32
metadata:
{"chroma:document": "They've been diligent in monitoring our account, catching any suspicious behavior immediately. Their customer service has been nothing but amazing. So far we've run into no problems and we've been with them for years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "A terrible bank. Worst customer service ever and unprofessional. How they Catrine b the name of bank of America\u2019s Failure naming and banking stay away. Stay away tarah and shame bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 822135e413dc408497f87e69b0a77933
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metadata:
{"chroma:document": "Bank of America is great. I have had many banks in my lifetime but this bank is for real. In person they help w/ all banking issues. Nothing is ever left unsaid. From teller to managers are always very helpful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Bank of America is a decent company. We have had a credit card with them in the past. The interest rate was decent and the credit limit was representative to our credit scores and income. We did not like the annual fee and thought it was a little too high. Overall, we were pleased with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8cb5c3ed4ff47688c88a646f620ef1f
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{"chroma:document": "I've had BofA for many yrs. Heard good and bad, I messed up big time with over withdrawals, they worked with me and gave me time to get the money back in. They didn't have to. Taught me a lesson. Since then I have walked a tight rope."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9ee6a45ee08d49368ddc7e6e07562ad7
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metadata:
{"chroma:document": "Best Bank ever since 2004, I love their customer service and they're always there for us when things go wrong especially like identity theft. Kingwood Texas has great associates and they always ensure they we taken care of when walk in got service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "BoA is the whole package - technologically advanced, secure, excellent customer service, and good bank products. I've been a BoA customer for more than 20 years and have (or have had) almost every kind of financial experience you can have with a bank. Except for a few hurdles with a car loan, they have never let me down."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Reps are always courteous, knowledgeable, and professional, whenever I call Bank of America, the wait time is minimal and the reps are very well trained and know the answers to my questions. I have been a customer of. Bank of America for over thirty five years. During the time in which I have had an account, the bank\u2019s name has changed more times than I can remember. During all the changes that the bank has gone through, their customer service reps have consistently remained customer oriented."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "The clerks have changing rules depending upon who they're talking to and if the boss can hear them. With our account, my husband could close it without my permission and cash our checks without my signature, but the same woman wouldn't do the same for me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Never enough help even before virus. Hours have now been cut due to virus which I understand, but then they should be available on one and on the phone. They are not when I call. I am on hold for at least 15 minutes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e7ba01ef8414fa9bd5a8c7ff43483ca
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{"chroma:document": "I have been with this bank since 1985 and I enjoy all of the services offered. I stayed with them because when I was stationed overseas I was able to use their services wherever I traveled. The bank has services all over the world. So I wanted to be a part of a bank that I felt wouldn\u2019t close down without notice. Even though it\u2019s a large bank, they treat me as though I am the only customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I appreciate the security features even though it can be an inconvenience, it is also protecting your money and how fast you can speak to a representative if problems arise. What I don\u2019t like is the virtual assistant Erica. She has never been able to help me and always refers me to customer service. Useless. All in all I have had had a great experience better than my previous institution."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a1d97e4fb174d439bbe10bab4107764
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{"chroma:document": "I've been with Bank of America since 1978. I opened my first account way back then. Never have I had any bad issues or customer service. I can rely on this bank to answer or help with any questions that arise."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d64ff57d80f4921bd49098a864b3246
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{"chroma:document": "Whether online or in person this bank is efficient. Great security measures. The online service is easy to navigate and very helpful if you have a purchase that doesn't fulfill the required service. Great rewards on purchases, you get to choose."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cbd3a4699477442f96576a3328a356f7
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{"chroma:document": "BOA was my top choice of all the banks even if the fund was not in your Account. You had time to put money in the account before they charge you late fees. But nowadays you can't find a bank open to do business and if one is open the lines are soooo long most of the time people will just leave. It's all about online banking problem. You can't get cash online."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 09fbb17d4c634022bf09f819f1436fe2
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{"chroma:document": "No issues with banking experience or customer service. There are different types of accounts but the interest rate is not so good. Also the minimum balance option in accounts is not good. No good CD rates."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 716b99ad2b0a43b5ad4924ea58857a2f
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{"chroma:document": "I have been banking with Bank of America since 2007 and I have experienced an extreme decline in the quality of customer service they provide. Last week, my debit card was deactivated without my consent or knowledge. I called customer service to find out what happened. They informed me that my card was reported lost/stolen. I told them that I did not make such a report (the card was still in my possession) and I would like a replacement sent as soon as possible. The customer service representative assured me that a new card would be sent out."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1ac1edbdc1194ea189ea4c77fa00b086
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{"chroma:document": "I have had a savings account with Bank of America for the past 11 years. Recently, I have gone to the local BOA and no one is there. Prior to going to the bank, I checked the website and the hours have not changed. I called them and they say they have different hours due to COVID-19 but, do not tell you what the hours are. I tried to set up an appointment and that doesn't work either. As a result, I closed my account 20 June 2020 and was told that I would have a cashiers check within 7-10 business days. It's been a month and a day today and still no cashier's check. I wrote them on 8 July with no response, called them and got different answers to the same question. Today, when I finally reached someone she said, they just finished closing the account 14 July & the check is on the way. Totally unacceptable for any establishment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5c938619b1c64eaf80992adc27d247a6
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{"chroma:document": "COVID has brought Bank of America (BOA) to stall. I live in Edison, NJ and have three business banking accounts with BOA. No branches operate for Drive-in in my radius of 20 miles, in which BOA has around 12 branches. Getting an appointment for genuine problem is so difficult. You call the bank, minimum wait time 20 min. I am trying to solve the problem last few weeks, and so much time spent but job not done. After banking with the bank for the past more than a decade, I don't know how this is going to be resolved. Very frustrating."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 71a9ca03172d4f58bbe8ac83292e1dcc
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{"chroma:document": "Sitting in line at Bank of America behind eight cars with each car seemingly taking 5 to 10 minutes at the drive-through. Would walk in, but the line of people out the door is excessive. Don\u2019t know why so many branches are closed in the Charleston area, or why you can\u2019t open enough lines to serve your customers. This sucks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 99e8af3faef14ece9d31d595d83548a5
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{"chroma:document": "We have a small business that rented and sold cars in 2019. The beginning of 2020. We opened a business bank account with BofA in 2020 for that business. Soon after, we had the pandemic shut downs, and the car rental business pretty much stopped. We closed our account, sold our cars and got ready to shut down. Shortly, we found out that we can apply for a SBA disaster assistance loan, and started the process with the SBA. During the application process we were told that we need to reopen our business bank account. After calling Bank of America, we were told that it was too late to reopen our account. Consequently, we spoke with the SBA, and they advised that we can open a new account, which we did over the phone with a telephone banker. In hindsight, I feel that my mistake was to have opened the account over the phone, but due to Covid shut downs, I thought it was only logical. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25bdb2a2936448258a479eea982228ad
encoding: FLOAT32
metadata:
{"chroma:document": "So I tried to send some money using their Zelle tool. The transaction was held for review. I like that they were protecting me. American Express does the same....but AMEX calls me when something fishy is going on. Bank of America I had to wait on hold for nearly 2 hours to tell them NOT send the money because it took so long that I had to write a check. The person from fraud was so unprofessional that I chewed her out and she hung up on me. I should mention I am a \"Platinum Rewards Member\" which clearly means NOTHING....or possibly the crappy service I received was actually \"good\" compared to a \"Silver\" member. What a crock."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 677b1f2a5efa4c67885e90febd18d17c
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{"chroma:document": "10 days ago in Florida, the 3rd most populous state in The United States, Bank of America closed at least 3 branches in central Florida in one specific area. They micromanaged and inconvenienced the customer or consumer in central Florida by closing at least 3 branches, Oviedo, and two in Winter Springs NOT DUE TO COVID-19! This left the consumer about a 1/2 drive to Lake Mary to transact bank business for the upscale city of Winter Springs, Florida. This also left customers no way to access their Safety Deposit Boxes and their property, assets and valuables!!! Close your account and bank with another bank who SERVES AND RESPECTS YOU AS A CUSTOMER! BANK OF AMERICA WHY WOULD YOU MICROMANAGE NOT DUE TO COVID-19, the worst event in American health history??? GOOD RIDDANCE!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e980e3f2da7d4ea680bf52029374f73c
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{"chroma:document": "I have been a bank customer there for 30 years. The bank want you to use the atm or online banking unless you want to take out a mortgage or set up an investment account. The branches are shut down due to the Covid 19 virus which is ok but then raise atm withdrawal limits! Why do I have to set up an appointment at a branch 10 miles away to get money out of my checking account. Tuesday I spent over 3 hours, drove to an atm 7 times, called the bank 4 times, and after all of that had to use a different banks atm and pay a $61.99 fee to take out $1500. Bank of America said that they would cover the fee. A day later they said that they will NOT COVER THE FEE. Terrible bank that will screw clients and customers out of fees. Some of the employees are nice and many are like sheep or robots reading answer from a script. Go to a credit union as an alternative."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 585c5d4a23744d22ba6353b7060598a8
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{"chroma:document": "Had an account with them for 2 months only and account was only used for SSD payments...1 week ago they closed my account overnight...Called to find out why but all they will say is it was a business decision and refuses to tell me how to receive the money that was in account.. This has happened to 1000s of people in last few months and it has to be criminal...I have leukemia and they stole every cent to my name for no reason ..no money for food, bills or anything...CROOKS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b73ee105a4b426e9f4ee3fd1c78604c
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{"chroma:document": "You cannot reach person via the 800 service. The chat service is idiotic as well, it directs you to \"activate account\" regardless of reason for calling. The website shows open locations however if you drive to the location, the branch is closed. I would rather keep my money in a shoe than deal with these people. Unfortunately I am trying to make a deposit for a client who uses BOA and am forced to try to find an open bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 19b9c77278bc4eccac76c5e39debd204
encoding: FLOAT32
metadata:
{"chroma:document": "I had to have my computer fixed but was denied a charge payment on Bank of America. For nearly 25 years I have NEVER been late with a payment. Due to some banking mishaps caused by the pandemic, I was late with a $50 payment...the first time, ever. When I wanted to charge the technology persons work, I was denied because of the late payment. Now, this makes me furious. I have borrowed hundreds of money from B of A that they have earned countless funds from that for many years. And the one time I was late I was denied! And the people I spoke with were unable to help me. This was unfair, and I will never use their service again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8d04bd7ccb4c4b21b9d19ad3882d6b76
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{"chroma:document": "My name is Pearl **, yesterday July 6th I called Bank of America to schedule an appointment for notary services. My appointment was at 4:10 a.m. Went to the site then I was told that the address that they give to me that that bank was closed so I was directed to go to Pineloch and Orange Avenue Bank of America, on my arrival on while I was standing on the line I saw a young man. I asked him a question. He told me that do two or the appointments that I would have to wait an hour. He asked for my Bank of America card and later on he asked for the documents that I wanted notarized. I then give him the documents and giving him the documents he handed the documents to a young man that he's sitting right in the front. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 883c320e5515445998858bf2a141fe10
encoding: FLOAT32
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{"chroma:document": "Yesterday June 29, 2020. All of a sudden Bank of America closed my checking account. I been with them for past 6-1/2 years. I do not have any dept or fraudulent transactions. Even during COVID I been working and I have direct deposits coming into account. I been a loyal customer and they closed my account without any prior notice and they are not even providing any reason for the account closure. Bank of America just broke the trust. I found out next day, even my colleague accounts got closed all of a sudden. There is something going on with Bank of America."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b890479b8f0d4f0286b19b19cb682e79
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{"chroma:document": "Like I had done at my town's branch in the past - now closed during the Covid 19 crisis - I wanted to do at this BofA Daly City branch a wire transfer of about $30K from my business account to another business in the US. I was introduced in the cubicle of a nice adviser but it took forever to finalize this operation. Finally after waiting for one hour it had to be authorized by the branch manager. The man came and told me that I needed to bring my company's articles for my transfer to be authorized. I have had my business at BofA for 12 years, I had done transfers, and never \"company's articles\" had been requested."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eba8de84048d4725abcdd51506882d55
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{"chroma:document": "Banking is an essential business and as such, Banks are expected to do their best to accommodate their customers.  Many Banks have had to temporarily close some of their branches, but they are providing customers with access to their safe deposit boxes at those closed locations by appointment via their website... NOT BANK OF AMERICA.   "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4e4408b75705493abf309d66c30fe0af
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{"chroma:document": "They do not have a website for home loans. They take 120 minutes before you might get a rep on the phone. They are clueless as to what your issue is. The physical bank is relatively clueless as well. Their accounts are insanely not worth the time- go elsewhere. They are rude on the phone. They continuously mess up whatever you try to accomplish. Save yourself the headache, drama and time - go elsewhere! I am proof."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 61e2dc6c93d84656914f8dacd596094b
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{"chroma:document": "I am sickened and totally frustrated and stressed dealing with this bank. I have had a business account for over 25 years and a personal account for many yrs also a savings. I just closed my business account, I would like to get away from them completely eventually, IT IS DIFFICULT ESPECIALLY WITH AUTOMATIC DEDUCTIONS. Incidentally I have approx 8 bank accounts. Every task seems to be three to be five time more difficult and time consuming than need be, one reason is because BOA wants their client to do eveything on-line and a task that takes much wasted effort that could be resolved in a few minutes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae4a4d89c88440b1a33cfe75ae46b5b0
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{"chroma:document": "Unethical business practices. I have now closed 2 accounts and husband is in process also. We both got loans to pay off our credit cards due to being out of work for 4 months (Covid), to save on interest. After paying in full the amount owed, they continued to charge interest fees related to original amount, they refused to waive fees. (Though other banks had no problem doing just that). They also didn't approve my application for $5000 under the PPP, even though I had 2 qualifying accounts with them, and as we all see now they only helped bail out larger companies in order to receive bigger interest paid from government. Avoid Bank of America at all cost."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a11783f8949446be85e4074b94a6fcc2
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{"chroma:document": "I made some errors due to an issue with my paycheck, which caused issues with my bills I paid. B of A charged me $350 in fees within 8 days. This has caused a tremendous amount of stress. Now, I don\u2019t know what to do. I\u2019m barely surviving as it is."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8416587889204e5f9edc02f37721627d
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{"chroma:document": "Bank of America only care about Bank of America. I\u2019ve been banking with them for 17 years, The customer is just a number and they don\u2019t care about their consumers. I made my payments on time but they\u2019re still reporting it being late. I closed my checking account and 2 of my credit cards and I will never ever work with them. Terrible experience."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6d9c40a647d349f4add047b00663ef24
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{"chroma:document": "I had an issue while opening an Online Checking and Savings Account, whereas I could have just disregarded and went to another bank. Though I sought to resolve this by requesting help through B.B.B. Ms. Nancy ** was extremely proficient and professional and went above and beyond to get my accounts opened. Ms. Nicole ** at Wheeler Road Branch in Augusta, Georgia assisted me in a timely, kind, safe and welcoming way! It's important to recognize such service!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aec48cc9c5bc4e5d89ca95143ff8e6ed
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{"chroma:document": "I recently received an email from BOA saying they are sending out a credit card to an address in a different state that I've never been associated with. While the CS person I spoke to was nice and is overnighting a new card she offered no explanation at all. Were they hacked? Do they need to investigate? Was it a simple error? I was left feeling that they really don't care about security. I have multiple accounts with them and am seriously considering moving my money to someplace more secure."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bdaff06caad34954a9096229c1301f57
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{"chroma:document": "Let me preface by saying I'm not one to write reviews because I feel they have no affect on those you critique, but I can no longer be silent. Maybe I can help one person. I've been a member in excellent standing with BofA for over 35 years. I've got a credit card, a savings & checking account, and an auto loan with them. I have never once bounced a check, and run well over six figures through this bank annually. My credit score is excellent. I know I am not a big player in the world of finance but I had hoped my loyalty and good standings would have afforded me some sort of respect or preferred status. Apparently BofA simply believes the words 'customer service\" are simply a tag line for promotion only with no intent of achieving a level of success in providing service worthy of someone who chooses to bank with them. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 31860afad3a54d97826d1a5f1061e9fb
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{"chroma:document": "I been calling Bank of America cardholder services since last week to dispute transactions on my account for fraud activity. The first time I called I lost my bank card a few months ago. Called to cancel out my card back on march. The woman told me a transaction was made on my account for 35 bucks she was gonna issue me back my.money when I get my new card in the mail it would be there."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9d94aa262b2e4c5c9e1f1a74c1f09b50
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{"chroma:document": "I have an account with Bank of America and what I've experienced first hand I thought I was actually being pranked. I can't believe the unprofessionalism of the call I experienced, in which I began to record, as it began to be almost comical. I would've never suspected a phone call like this from such a major corporation. I called in on the basis that my card was declined knowing that it probably was blocked as this has happened to me before on random transactions because of their security in place. I don't mind their security even though I occasionally have to call in. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8fe5e2c7b37f498daa6e7330ce2fea13
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{"chroma:document": "My card is frozen by risk department, it's been 4 days. I try to call them and I was on hold for 3 or 4 hours but no answer from risk department. I am unemployed and in pandemic without any money and I cant reach anyone to unfreeze my card so I can access my unemployment benefit fund, I dont know what to do. I need to pay my rent today and still I cant talk to someone to unfreeze my card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 257bf9928eb3443bb4b3356a05ae5abc
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{"chroma:document": "I made a deposit using the app to deposit by picture. Unknown to me they issue a hold when you use this for the first time. So I checked to see if it posted on 5/27/20 which it had not so I checked the issuing bank which I have vision of since it's my Moms account and I found that the check had posted to the issuing account on 5/26 which I found Odd since the issuing bank is Morgan Stanley who is owned by B of A so I made a call to customer service. The customer service agent was not helpful and in fact was speaking over me which I found extremely dissatisfying and not only that, When the agent told me the funds were being held until 6/4/20 I then asked \"Where is the money at this point as it cleared the morgan stanley account on 5/26 and yet you are telling me I can't access the funds until 6/4 where is the money now?\" Which that question was never answered so I asked for a supervisor. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 943850c492394ddd83198a48989bd230
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is the worst bank I have ever dealt within my 55 years of life. Are these people hired from grammar school. Why do they transfer you around every time they cant solve my problem of opening my account so I have access to my Unemployment. I spent over a hour being transferred to all different people to be told they couldnt open my account and that I have to go to my local bank? These people are a bunch of clowns and should not be dealing with people's money. This bank needs to retrain their employees because they take SUCK to a whole new level."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1014396cfa6b488ba50453dc6a0f5cd0
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{"chroma:document": "???? Absolutely no complaints! Catered to all of my business and investing needs! Growth is phenomenal???? Never any abnormal scamming transactions. Safe deposits and fraud prevention. Makes you feel as welcomed as a brand new Mercedes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ad9371563a7a46f8b7d0c6987dfc0552
encoding: FLOAT32
metadata:
{"chroma:document": "Hi. I closed a Bank of America account, and after a month of waiting for my check I find out that after rechecking with me, they sent my check on my European address (where there is no BOA). I recall The person rechecked the address and I confirmed my American address."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f2c521101df4a508ea2966e904212c0
encoding: FLOAT32
metadata:
{"chroma:document": "I'm going to vent for a second. I wanted to deposit some cash into my Bank of America account. (I've had some extra expenses on my card & knew my BOA had enough to cover but I wanted to deposit $1,000.) I drive to the bank only to see a notice on door, \"Sorry, we are temporarily closed.\" So I call customer service & was delayed for 10 minutes with ** notifications & another 10 for someone to answer. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8c255d6cd49f4554a5161bf181c20b51
encoding: FLOAT32
metadata:
{"chroma:document": "I have been trying to retrieve my deceased mother's money from her checking account four four months. Bank of America has been absolutely horrible to deal with. My mom had money at three other institutions all of whom were easy to deal with however, Bank of America does not return phone calls or emails, Bank of America does not have a system to check in documents, bank of America's hold times to speak with someone are very long, 2 plus hours. Every time I get to speak with someone at Bank of America I think they make it hard to retrieve funds so they can use the money in the account. They are crooks. I am pretty sure."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 134da133f3404839a4e42c07f9290eba
encoding: FLOAT32
metadata:
{"chroma:document": "Worse service from a Bank of America ever! I have called multiple to help my stepdad get his limit raised to pay for a/c replacement on 107 degree day and still it\u2019s not fixed. He gave authorization but when I call back because the issue they want him to authorize again. At this point he left because he had to take his medication. So frustrating!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3799e19f8b31465a9f941e7e97228b99
encoding: FLOAT32
metadata:
{"chroma:document": "The 95 year old man I care for was rudely denied getting to go to the front of the line, and was hence told he had to wait in the back of the line, while he is disabled. The security guard who did so, took off her mask and smiled at our denial. When I initially approached her to ask if he could please go to the front of the line, she said and I quote \"Sorry, but that's not the way the world works.\" Um, seriously? That is exactly how the world works! What grocery store, bank, etc., denies a handicapped elder, with weak balance who has trouble walking, and has to carry a cane, just to keep from falling down?? I went to speak with a manager and the manager said she was sorry and that she would speak with the security guard. Which was a good start. However, when I left the bank, the security guard started laughing at me, and I then asked her if she had anything to say and she said \"no\". "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 80bf7847cf5c4528beb3feb108685fb5
encoding: FLOAT32
metadata:
{"chroma:document": "Bill pay check sent to company but company never received it. Check was deposited in BOA account according to lady I first spoke with. Spoke with BOA first about 6 months ago and was told they would do check trace to see who/where check was cashed/deposited. Have called numerous times since and got bogus excuses and outright lies. To top it all off when I told the BOA rep that I wanted to record call for my records, he hung up after their recorder message said that BOA might record the call. These ** crooks don't won't to be held accountable for what they are saying after they were a big reason 2008 for recession and had to pay a large fine but probably not near what they made by committing the frauds that of course got bonuses for all the upper level crooks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d76d8ac60f77440598de23f7a75c5e44
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America is an institution that preys on its customers with excessive fees and poor service. Despite their $16.6 Billion fine for defrauding their customer base, they continue to target their those they should be assisting... Do not conduct business with these criminals."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a1ae23e679b407b9659748d4e07ed8a
encoding: FLOAT32
metadata:
{"chroma:document": "I asked the bank to provide consumer protection for a deposit made for an apartment in France. I can\u2019t get there as the country is closed to foreigners. The renter is no longer on Trip Advisor and he misrepresented himself to Paypal as an individual not a business, so the bank calls it \u2018scam\u2019 and I am stuck and lost my big money. Paypal was willing to take the money back, but BoA will not help their customer of 45 years. Disgusted."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 17a3374a11424f7b9f31301c8096e57e
encoding: FLOAT32
metadata:
{"chroma:document": "Recently unemployed in Nevada. The state sends unemployment benefits to debit cards administered by BofA. When I tried to access my funds at their ATM and in the branch I was declined and locked out for the day! WTF! No reason was given. I can't get through to the unemployment department and BofA won't answer my emails. Don't do business with these **. They're just waiting to rip you off!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 02a2e6287db546bbb8d6233f221f9d98
encoding: FLOAT32
metadata:
{"chroma:document": "I had BoA for at least 5 years, but they had so many fees it became another bill! They had a few for everything! Not sure if things have changed since then but I switched to Navy Federal a couple years ago and NF is the best! No fees for min balance, no fee for no direct deposit, no monthly maintenance fee. Back then, boa charged 8$ to even have an account with them every month. Boa literally makes money off the many fees they charge. Similar to Wells Fargo. These banks are here to make money, not to help you save your money. I\u2019d never use boa or recommend them to anyone. There\u2019s banks that don\u2019t have so many darn fees. Every since I started using NF, I actually have a savings account! Boa would steal money from my accounts to cover their fees. Not anymore!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9382ffe426614b45aa3979b62aa74e01
encoding: FLOAT32
metadata:
{"chroma:document": "On last nerve with BofA PPP! I own an essential business with 40+ great employees. I submitted my application through Bank of America on 4/7/2020, and received an email from them immediately requesting additional documents. I completed those documents & uploaded on 4/8/2020. A BofA representative called me a few days later informing me that they had received my application but was unable to give me any loan status updates, or to even verify that I had included &/or uploaded all required information. (I\u2019m an older technologically challenged computer skills dude). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7588dac085d04c43a51d4fd79e0305f3
encoding: FLOAT32
metadata:
{"chroma:document": "Hello, I am here to tell my story of the misleading of Bank of America PPP SCAM as I put it because BOA scared me thinking they would help me with my PPP loan that I uploaded all of the form when it started on April 3rd at 9:45 am. BOA will not keep you in what is going on at all. If you want to be kept in the dark then use BOA. They are the best in taking your phone calls after waiting for hours just to tell you, \"We can't help you at all.\" You must just wait for an email from them. But it never comes. You must take several hours out of your day and sit and wait to be told nothing and don't try and move up the line you will be caught in the same place."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0549f18e226e4c9a92adfbc3ed73d2ca
encoding: FLOAT32
metadata:
{"chroma:document": "I have used BOA, I'm guessing, for about 25-30 years, I have always liked them. I moved to Western PA from VA in October 2018 and knew they were going through an expansion here at that time. So I figured great timing, now I can stick with them. Next week I will be changing that. I found a BOA ATM not far from where I lived. I was there the last 18 months and that worked fine for my needs. (I'm an independent rep, working for a Canadian company, I get paid by check every two weeks, no direct deposit.) Not sure why, but the business sized check I'm trying to take a picture of on the mobile app never works. I have tried numerous backgrounds, lighting, two different cell phones, trying to block the apps automatic flash, looked for troubleshooting ideas online, call BOA about it...nothing! So I have to physically deposit checks... no problem... they're installing ATM's in a lot of places. Cool! (NOT)"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a41e6d581dd4ab89e949c77e6ade9d4
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with BOA for over 20 years and I am so disappointed. I applied for PPP on-line. I tried to talk to my SB consultant Liz and she wasn't available and didn't call back poor customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1af654d30a4040b28410875c8c195730
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America Bank of America... wherefore art thou Bank of America? Eagerly we awaited to apply, only to learn we needed a credit card just to qualify. Changed your policy overnight, up at the crack of dawn submitting our application, with great hope in sight! Surprised by long silence, despite our many calls, an e-mail arrives finally requesting more info, oddly very late as night falls. Swiftly do we reply in less than an hour, hopes again high counting on your processing power! Surprised by silence yet again, perplexed we call, you respond none of you can help us learn any info, not whatsoever, nor at all!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fdb47944308d4d57b3133cf86d45bd47
encoding: FLOAT32
metadata:
{"chroma:document": "If you have unemployment from this virus then this is what you'll find with BofA:"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e4b76664cf6d4d00971140e97a0a494c
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking with Bank of America for 9 years now, I only went to them because I moved, Everyone I had spoken to said not to that bank of America is the worst bank, I did not listen and now I'm regretting it, Not only did they messed up my accounts, They linked them incorrect so I keep making payments and they go into the wrong accounts, But when I try to get help they act as if I went into their system somehow and did it myself, I go into the local bank and the rep is looking at his watch constantly because I'm wasting his time, My advice do your homework and avoid banking with bank of america."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 77097a5ef4384f6599a839c90b9dc322
encoding: FLOAT32
metadata:
{"chroma:document": "My brother who has banked with this company for years sent me a check for food because I was out of work and couldn\u2019t buy food, Tonya who has zero people skills and horrible person said they would be taking 8.00 to cash it even after it was verified. The person next to me in line was a member and she was trying to get a cashier's check to send to a family member they were charging her 15.00 for it. I do not recommend banking with these horrible people no help, during tough times they are about making a dollar and no customer service skills. The funnier part they asked me to start banking with them. I\u2019d rather die from the virus than to bank with horrible people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 15df526f6c134a5e9847b40287d7a03b
encoding: FLOAT32
metadata:
{"chroma:document": "Not allowing self-employed/1099. I've been a customer of Bank of America for 25 years. 3 checking accounts, 1 savings account and 1 mortgage. I recently attempted to apply for an SBA Loan PPP Cares Act and I'm not able to apply, since they say I need a business account. Realtors are independent contractors and have a real estate license, not a business license. In order to have a business account, you must show evidence of a business license. This makes no sense! I've been a loyal customer and they've let me down big time! It's not right to deny a loyal customer of this program especially during a pandemic when we cannot work."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 28415c3ba32b47b18a612d2c82c3b0fc
encoding: FLOAT32
metadata:
{"chroma:document": "I Been with Bank of America over 15 years. All my accounts is with it, included business account.. No customers skills. I told the I will close my account. They don't care, well guess what? I won't give my money to this. Screw this company. We have many option out there..:}"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 38964fcc3917476782a1ddfb9178d204
encoding: FLOAT32
metadata:
{"chroma:document": "Been with Bank of America for 30 now, really disappointed in the way they handled their paycheck protection program during this COVID-19 crisis. They started with you having to have a line of credit with them, what does a line of credit have to do with the paycheck protection program??? During these times we need you the most BofA, don\u2019t make it hard on your customers that have been with you for more then 30 years! It\u2019s not all about profits! To make the story short I went with another bank to process my ppp. And to find out on Monday that BofA changed its rules because of all the blowback from its customers, why couldn\u2019t BofA help from the beginning? Really second guessing BofA!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fdf092c0cc0140d3be0587b87aa04ff8
encoding: FLOAT32
metadata:
{"chroma:document": "(Restaurant owner) Bank of America is not helping their small business owners during the coronavirus virus situation. All small business are entitled to that program. We didn't not wish for this crisis. The government demands us to shut down and they would help us to get through the crisis that followed. But bank of america is not only stopping the aid from the government to us. Bank of america is discriminating against some of their customers. This is an outrage. I will be closing my accounts as soon as I'm able to do so. We are now in desperate need of the payroll protection plan loan from the government to keep our business going during the mandatory closing. Bank of america rejected my application because they say I never had a loan or a credit card with them. This is not a requirement by the government."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d6c42c03a19f42e8aad842ed46afacae
encoding: FLOAT32
metadata:
{"chroma:document": "As others have stated, Bank of America will not be helping their small business owners during the coronavirus virus situation unless they also have a lending relationship. I never needed their lending. This is an outrage. I will be closing my accounts as soon as I'm able to speak with SOMEONE, ANYONE, as you can't correspond with the branch or corporate at this time.  They did however help out all their big company buddies having loaned 5B to only 5I companies the first day. Do that math. What a crock. Despicable human beings. Pure trash!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6df5455e39db47a4b1636d27816016dc
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America is a heartless company, my small business has been banking with this bank for 14 years and is in good standing. However, we are now in desperate need of the payroll protection plan loan from the government to keep our business afloat during the mandatory closing. Bank of America rejected my application because they say we never had a loan with them. This is not a requirement by the government. It is especially heartless in this time of need when Bank of America itself took a major bill out in 2008. Heartless Rotten company!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 522414fb137a4ce28d78f1e950de5ab9
encoding: FLOAT32
metadata:
{"chroma:document": "The Gov Payroll Protection Program (PPP) is up today, but I was told by my bank (Bank of Am, soon to be my former bank) that, even though I have 5 accts w/ them, I need to have a loan or credit card w/ them. I'm applying for this bc biz is down 75% and if I don't get the PPP, I'm laying off staff... exactly what the gov doesn't want to happen. The whole program is to keep people working. No other bank has this stipulation but B of A."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aa4fdf0aa36c418e9d831ecaa17c884f
encoding: FLOAT32
metadata:
{"chroma:document": "My wallet was stolen, I reported it as soon as I noticed and was given credit. It was denied (as always from what I've discovered reading reviews) so I appealed. Was told that you'd be getting in contact and the reveal of credit wouldn't go through until the appeal was decided. That was the 24th. I got laid off due to a NATIONAL DISASTER. You know the one that you're bending over backwards to look like you're helping out the little guy deferring mortgages and all that jazz? Yeah that one. I have 5 sons. Find out today that with no warning (and definitely NO contact with me!) The appeal had been denied and you KNOWINGLY threw my account into the red by reversing it, you KNEW there wasn't anything in there AND you did it anyway!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fae98932923a43d880b5f466397931e8
encoding: FLOAT32
metadata:
{"chroma:document": "We have had a credit card with Bank of America for the last 25 years. Always paid in full each and every month. Our business was pushed into automatic recurring charges from vendors on a monthly. Instead of invoicing us they would just use the credit card that was on file with the vendor every month. We have used it for the last 10 years. Recently all of a sudden we were being called from some vendors that the card was being declined. And others would just stop service ie phone, cell phone, internet and electric. And keep in mind this all started at the end of the month on a Saturday."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ab26381126594a1890dccae63cd23837
encoding: FLOAT32
metadata:
{"chroma:document": "They have this 24-hour customer service phone line that: 1) Not available on Sunday (3/29/2020) late afternoon when I called, at the same time, I called Citibank and was able to talk with someone within 5 mins. Different banks, different outcome. 2) Called today (Monday 3/30/2020) morning at around 9 am, the phone said wait time is long and about 25 mins, well, it's been 45 mins now and I'm still on hold, also it doesn't have option for them to call you back once a representative is available, so I've been on my phone during all this time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e6571dcbfa24e218fa6afa2f6bff096
encoding: FLOAT32
metadata:
{"chroma:document": "I've had a credit card and savings account with BOA. I only got it because it's the only bank me and my elderly dad can access because we live in different states. They are so slow at returning your money or accessing your money. They charge fees for everything and their customer service is so horrible. They never have any answers and they act lost when you ask them for help. Run as fast as you can. There are plenty of banks that don't charge those ridiculous fees and can actually help you if need be. The worst bank in America if you ask me. Keep your money and go to another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6a67e6d5d7e8443287458bba44d09d1d
encoding: FLOAT32
metadata:
{"chroma:document": "Holding for more than hour and talking to someone who doesn't know how to read a bank statement can be a headache. Been through a fair share with Bank of America. Need to go to a different bank. On top of it, the so-called customer representative says that you will see all the information updated within 30 mins. When will the 30 mins end?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f60b6f95789640b9be8daa0fd5f2b7f2
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve had my mortgage with BOA for 20 years. Wanted to get home equity LOC. Did not want to work with me after all these years with no late pays. I will take my business elsewhere as I\u2019m always getting offers from other institutions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 920a2146a8c84473a35ed38b7acc7db2
encoding: FLOAT32
metadata:
{"chroma:document": "After 20 years as a customer with a preferred platinum status, BofA declines to refinance my mortgage. I have $1.2M in BofA brokerage account and $700K in home equity and not other debts. My wife and I retired at 61. Because we have no income BofA indicates it is OK for us to keep paying a higher mortgage and declines to refinance us to a lower payment. I'm shell shocked, and looking for a new brokerage."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a6a7a60c171f4abeb597d91d504112c5
encoding: FLOAT32
metadata:
{"chroma:document": "It's so weird to hear that the bank does not give an account verification letter in the branch nor there is an option to get one from their online banking. It's only the customer service who can help with it and it takes no less than a week to 10 business days. This will be an issue for people who may need the letter in unexpected cases where they MUST have it ASAP to continue with their application(s) such as immigration status, mortgage etc. cases. And the reason I was told was even worse - because of lots of requests coming in, they stopped issuing the letter at branches. What sense it makes? I think I probably should move my funds to another institution where I get kind of things done much quicker and close the account here. Absolutely frustrated."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 13a614c9d99d4982bbca46432a1a9e30
encoding: FLOAT32
metadata:
{"chroma:document": "They are SO good at charging you fees, but when YOU need them, they make you miserable and make you wait in line for hours and hours and days. Almost impossible to talk with a representative. Extremely unhappy with Bank of America. Do NOT put your hard earned money in this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 497bade6e81141e783ad11cde20a7602
encoding: FLOAT32
metadata:
{"chroma:document": "DREADFUL experience!. We are undergoing a recent terrible and costly experience with the Bank of America and it remains unresolved three weeks later. They have \"lost\" US 80,000 dollars sent from 2 remitters in Norway to a Bank of America account holder and after a 3-week delay they have done nothing to recover the funds or recall/ send them back. We \"think\", they possibly froze the money or suspended it doing a KYC check and failed to inform the sender or the recipient of their activities. Unacceptable! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9b0b26c76a794fb5a136427cc52013f0
encoding: FLOAT32
metadata:
{"chroma:document": "Absolutely horrid customer service. Every customer service representative is looking for ways NOT to help. Every reason under the sun for why they CANNOT help you. Same experience whether you go into a banking center or you call. Total waste of time. If you call, it takes 15 min just to authenticate you. For two factor authentication over the phone, you MUST have a cell phone which will accept text messages right then. They offer no other way to authenticate. This, after you provide all info such as phone pin (what is the use of this if not to authenticate?!), social security number, name, address, employer and answer all kinds of ridiculous questions. Height of ridiculousness. Interest rates are laughable compared to what other banks are offering today."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 47b110606cfd4c72b820ed831f17ba6a
encoding: FLOAT32
metadata:
{"chroma:document": "In a nutshell, BofA has become very difficult to work with, non-customer focused and honestly does not exemplify the traditional meaning of a bank. Here are just a few items that all add up to my complete dis-satisfaction:"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ceb6f3f4dab44ebdaff1aab1e600fb80
encoding: FLOAT32
metadata:
{"chroma:document": "Despite having an excellent credit score, it took forever to get a credit line increase. You call up the customer service and they just keep you on hold forever and no one has any answers to your questions. Total waste of time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 204e1a60aee24bf2be1798c8105e45d8
encoding: FLOAT32
metadata:
{"chroma:document": "BOA was very easy to work with and was very easy to get in touch with....they called us back immediately and were very responsive to our needs. Another company didn't even return the calls for a few days, therefore missed out on a refi."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a07243a923814432a6ecb9f0038a6e3a
encoding: FLOAT32
metadata:
{"chroma:document": "Start my BoA acc since 2001, till today 3/12/20 I ended my account as they are nothing but vampire. Lost my phone last week but then I pay the next day and call them kindly to waive the late fee and explain to them what happened. They told me they can't waive the fees as losing my phone is an not a good excuses! Can you believe that?! You have no idea what that be when people suffer during Coronavirus outbreak in the city but you don't even help and you won't even think to pardon just one first time late fee waive. I told the supervisor, \"Not even waive it as this is my first time?\" Surprising the answer is No, they are more happy to end my services at the end, they have to left me no choice and closed all my account, You know what? I will have people to know that this is how boa treat their customer, how you call this a customer services."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 03d9c0004c284b3e8f14aa585a89a1d9
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America is very easy to work with, both on our mortgage and our HELOC. We've had a couple of mortgages with them and they've worked as expected. At one point our mortgage was going to go up because the escrow was getting low. We added some money to the escrow and kept our payment low because they informed well in advance about this situation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4932ace8ccc14f2aa550e1ef3c78db2e
encoding: FLOAT32
metadata:
{"chroma:document": "I don't know what services Bank of America thinks they are rendering by charging me 12 dollars a month, on an account that I rarely use. They only do it when your balance falls below some arbitrary threshold which seems to change. Obviously their money harvesting algorithm is still slow to deposit money and picks and chooses which amounts to process when, so that their service fee will overdraft your account if at all possible, and then they can tack on another 35 or so bucks for their absolutely stellar services. This bank is trash. Unless you never could contemplate having to utilize all of YOUR money in a given account, dont use Bank of Fakemerica, it will cost you 144 dollars a year. They have learned nothing from the class action law suit, and continue to use scam tactics and horrible business practices. Do not recommend."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 59efe655616c450d9f4580b22cc8235f
encoding: FLOAT32
metadata:
{"chroma:document": "My experience was not favorable. I was going through a divorce and at the time I would have been able to qualify on my own but B of A would not consider it helping me. Even calling several times to no success. My ex was willing to sign the right docs to remove himself from the loan. Of course this occurred in 2009 2010 when the market fell flat. The home ended up in a short sale and I lost everything and it caused me a credit issue. 6 months later I'm told they could of helped me through with the Fannie Mae. I lost most of my inheritance fixing my home of 18 years that I got zilch for."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 70ed3efd4fd341119d6e9a98e294de9d
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America is a good place but it's hard to get loans and when you do its high interest rates but they do work with you once you're in their investments with merrell and lynch or just everyday."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4edcd2c95152461fafe0bc9400f51ef6
encoding: FLOAT32
metadata:
{"chroma:document": "The loan officer Alexa ** made all the difference I feel - she was able to close the loan with the best terms and on time. It involves international fund transfers and I could see other banks struggle to understand."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c8b38bad5f0d4d8898ceff1f88723eaf
encoding: FLOAT32
metadata:
{"chroma:document": "This was the most inept company as far as getting to the issues on problems with a foreclosure that I have ever seen. They had no one that could speak to the problems that were occurring in trying to resolve and issue and no one there to pass on too. They are terrible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b3278e8ea097408ca54957c9b38bb7eb
encoding: FLOAT32
metadata:
{"chroma:document": "I was never late on my mortgage and loved the fact that I could go into the bank to pay if I had forgotten to mail it it. Without any prior notice, I was informed that my mortgage had been sold. I haven't refinanced because I don't want to pay the application/closing fee for a new mortgage, so I feel like I am stuck with the 3rd party mortgage company that has my mortgage."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 765130344ca745dda653dc85f441329e
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America had our loan. They took over from Countrywide and they kept miss applying payments and adding fees to our account. We made a couple of complaints to the Bank Comptroller, then they sold it to Nation Star dba Mr. Cooper. Thank goodness I paid off the loan in 2017."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ffb25d8cd2545c3858124c19e976f0f
encoding: FLOAT32
metadata:
{"chroma:document": "I was initially approved for a mortgage, so I shopped around for a home and I found one. I put $2,000.00 down on the home I found. After about 85 days of being approved and my credit rating of 800+, I was preparing for the closing and they suddenly denied me a $60,000 mortgage on a $155,000 home. I already had over most of the money for the home but they declined my mortgage, so I had to tap in my 401K retirement fund so I would not lose the home I found and the $2,000 deposit, I put down on it. They were uncaring and were awful to work with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 59a0b96d55e24004a5f3dd51b1522785
encoding: FLOAT32
metadata:
{"chroma:document": "My mortgage was assumed by Bank of America when Countrywide mortgages ceased to do business. My mortgage increased without any explanation. When I inquired, they stumbled and gave me the run around. I\u2019d NEVER do business with Bank of America again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a1e87ddec1db4f48a8be4ba53871686e
encoding: FLOAT32
metadata:
{"chroma:document": "This is the worst bank that you can bank with in the US. As an immigrant, you get excited about choosing this bank because it has \"America\" on its name. But beware, this is a shark eating bank. They will deny a check, that was $3 short and charge you $35 in overdraft fees even though you have money remitted to the account on the same day. Please bank with local banks. This is a giant corporation that doesn't care a hoot about their customers. Please avoid them like Ebola!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b9f4452ceb5149758f26edb0540d3f4a
encoding: FLOAT32
metadata:
{"chroma:document": "They do not always apply your payments to your mortgage. Payments \"get lost\". Then this goes on for a while until they try to take your home from you. Foreclosure. They are not available to discuss with you. Never call back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aea6ec487fb74b5d885fe7293489bbf8
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America is the worst when it comes to setting credit cards on autopay. I have spent hours and several phone calls with personal bankers and vps to help me to no avail! I have more than 30 business accounts/credit cards and yet can't seem to figure their mess. I hate them!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 08fb6d4b8296459a8f532d3f516cc063
encoding: FLOAT32
metadata:
{"chroma:document": "Absolutely would not recommend this bank for a small business. I have a small business SDVOSB, I live overseas and am unable to login to their site, when I call the 888 number it takes more than ten calls just to get through. Insult to injury call waiting times are usually more than 15 minutes. The local branch I sent the account up with in order to have a person and phone number is not able to assist. I am forced to use a 888 number that as mentioned above is virtually impossible to access. Caveat Emptor with this \"business banking\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 230125d50f8544c2abdf03066348afe6
encoding: FLOAT32
metadata:
{"chroma:document": "My experience with this Bank of America is disappointing. In 2010 due to a sudden death of my late mother, there\u2019s was no will but a quitclaim, unfortunately the bank did want to work with me any longer, it took a lot of attorneys and money every time I had to fill out a modification just to turn me down. This went on for years and managed to sell the notes to other banks so I can start over again.? This was a complete nightmare, I would not recommend this bank to anyone for a mortgage, because they're fraudulent."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aed15a1a5d364c56afd8c9b95412549a
encoding: FLOAT32
metadata:
{"chroma:document": "They hound you for a nickel...they want your assets, your home. BOA rude and threatening. I believe they do not want to work with you...they rather want your house. They have been warned and fined. Never use them, protect your assets. They charge 125.00 on a late bill. It\u2019s criminal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 140c863711194178bb24cc295ab10c86
encoding: FLOAT32
metadata:
{"chroma:document": "My second mortgage was purchased by Bank of America and I was impressed at how easy they were to make payments to and deal with while they had my mortgage. Unfortunately, they sold it to a less reputable company without warning and once I wasn't a customer, stopped answering my emails. If they had excellent service, they would have continued doing so even though they sold my mortgage, but at that point they didn't care."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 325ce2cfc056478289463e4394420ee7
encoding: FLOAT32
metadata:
{"chroma:document": "Too many to list. Been a customer since its predecessor 'Nations Bank'. Customer service is very poor, reps are rude and there's a long wait for a live person to come online. Banking centers are ill-staffed, if you want to meet anyone in person. Avoid this bank if you can, try Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5c666b3343214f66a625b58156a1029f
encoding: FLOAT32
metadata:
{"chroma:document": "Great experience in dealing with Bank of America. The process was made smooth and simple, though lot of paperwork. The person who helped us was very flexible with the timings. I highly recommend to others."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9cd4f53eddc34cceab1d96ae21427a4d
encoding: FLOAT32
metadata:
{"chroma:document": "Bank of America has shielded information in past as they supposedly sold the mortgage services to a third party collector when in good standing with their company which led to fraudulent transactions, charges, and other behaviors. The 3rd party company was not a bank nor were they regulated by federal government or agencies at the time. Ultimately leading to me losing my home to a person that legally had no rights to said property as it was stolen from me along with my belongings in the home. I was charged various fees, escrow was depleted, and with multiple complaints to higher authorities resulted in no avail. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a4b0e949a4564d199b1646453174767f
encoding: FLOAT32
metadata:
{"chroma:document": "Deposited my monthly payroll check via app the first time. They held for 10 days!! Went into branch and they said 2 day hold, with $200 avail next day. NOW changed to 10 days. I will have to pay $90 in late fees for rent, can't get gas, food, pay any Bills for 10 days. CUSTOMER SERVICE didnt care, won't offer a solution & told me speaking to a supervisor won't help. They will tell me same thing & stated branch should not have told me differently!!! I'm a single person with only my income and on a tight budget. WTF!! This is the worst experience I have EVER had."}


