# embeddings_queue

created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6d4cfba974904d25938d5c22b2e2f5a7
encoding: FLOAT32
metadata:
{"chroma:document": "I applied for a credit card previously and was rejected due to insufficient credit history. Unfortunate, but understandable. I fixed the issue, and now have a long credit history and an excellent credit score; surely I should qualify, right? Wrong. Upon this second rejection I immediately called up their reconsideration line and was greeted by a customer service rep called Jeremiah who spoke very quickly and with a haughty tone. After he repeated himself several times I finally was able to make out \"too few revolving credit lines to establish a credit history\". I didn't know what this meant, so I asked \"so, basically insufficient credit history still?\" His response was a very miffed sounding, \"well you're welcome to your opinion\". "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f57b4596e2be4319bf5960f92d0c2de3
encoding: FLOAT32
metadata:
{"chroma:document": "They wouldn't afford me the courtesy of a refund on a late fee when it was ONLY one day. After years of banking with Chase, I'm ready to pull my money out. A disgrace. I urge everyone new to banking to STAY AWAY from Chase! They are thieving and will do anything to cheat you no matter how long you've been a customer. I'm going to keep fighting this even if it means being a thorn in their hideous side for a few months."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a07aca614cd4177b0b87e9ff7b59520
encoding: FLOAT32
metadata:
{"chroma:document": "WORST BANK EVER. I don't bank with Chase but my grandma does. My grandma (doesn't speak English) went to Chase by herself to withdraw. The teller refused to let her withdraw and told her that she HAS to use the ATM to withdraw. She sat down in the waiting area hoping somebody would help her but in the end nobody helped her and she was told to leave. I went back with her a few hours later and was told the same thing... that it would be much easier to use the ATM to withdraw. The teller was not helpful at all. I repeatedly told her my grandma wants to withdraw from the teller but she wouldn't hear it and kept telling me to use the ATM. ISN'T IT A TELLER'S JOB TO HELP CUSTOMERS WITHDRAW AND DEPOSIT MONEY?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ceead558607b421783042a7a24a189e3
encoding: FLOAT32
metadata:
{"chroma:document": "Worst service from majorities of the customer service group. Escalated to the corporate and they are also worst in providing service. I was told that the managers will contact me and nobody contacted for almost 4 days. No response. Story: sent wire to India through bank branch, the wire got rejected, the bank employee contacted service area and she was transferred to 6 areas, finally she got frustrated and she hang up. It took 4 hours and we did not get any answer. We did another wire and it got rejected again, one of the service person Dolly and Maria helped out. The branch manager escalated the issues to the Corporate. I was surprised with the worst service from the Corporate employee, supervisor. I contacted to talk to Manager and Senior manager and no one responded."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 318bd71b0276423997555567e63b5b7b
encoding: FLOAT32
metadata:
{"chroma:document": "Chase is one of the most money hungry and greediest banks out there. They never put their customers first. I had an issue last night with depositing money into my account. It wouldn't accept the last two bills I had to make my account current before the cut off time (11PM). I ended up having to drive to another Chase location where it did accept the money I had. Despite seeing this issue, supervisors felt I still wasn't entitled to a fee reversal. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2a6efd48c401437f93a2ddf4cbdd1966
encoding: FLOAT32
metadata:
{"chroma:document": "Ok. So here goes. My experience with Chase Bank! These people are terrible and their customer service is AWFUL! I opened an account online because I work 7 am to 6 pm Monday thru Friday and 5 to 2 pm Saturday. I just relocated back home and have been somewhat estranged and trying to get back on my feet. After not having an account for three years due to identity theft, I received a voucher for 200 dollars back on a checking account. My bf said good things about Chase, and it would be super convenient for me to have an account with them. Well the coupon code doesn't work online. Ok no big deal. Open the account anyway. (One of the high end, paid for monthly checking accounts btw. Not the freebie! JS. These oafs were going to be making money off me on the platinum account). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 629daf07dbf04e9eb848e4789532826d
encoding: FLOAT32
metadata:
{"chroma:document": "Our home was damaged due to a water leak and Chase will not endorse over the insurance check so we can get the work started. We have buckled wood floors that pose a safety issue to my family and Chase is claiming they want to monitor the work and will only release 25% of the check which will not even cover 15% of the cost of the work. The contractor we have is very reasonable and we were able to secure a good price. However they require the materials to be paid for and they will collect the other half upon completion. I spoke with their supervisor and both were unaccommodating and will not accept responsibility."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 84668eb277564e5db81331e379b9508a
encoding: FLOAT32
metadata:
{"chroma:document": "On April 26 - 2000 was sent to my account from a different bank. Chase confirmed they received the funds. However the teller gave me the wrong account number but the name and address was correct. Chase put the funds in the wrong account. The party requested the funds to be returned. Chase asked the party to return the funds. An normal person would have canceled the transaction. Letters were wrote by my lawyer to the Chase Bank. Zero reply and to Stacey ** - zero done and zero will be done. The bank managers have no authority and none have to courage to say what is correct and honourable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76af1c0ee46c419891ab8c2975110659
encoding: FLOAT32
metadata:
{"chroma:document": "I thought Chase was supposed to be one the best banks but I have found out differently. They won't give me my money or cash my checks because my id is expired. They just don't care. Can't get a new debit card because I moved and changed my address so they said have to wait 30 days. Closed my account today! June 16, 2017."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0ff6c3d2f1c6448d8f6b055d09a6c42b
encoding: FLOAT32
metadata:
{"chroma:document": "My mother had 5 checks she made out for her bills out of her mailbox. One of the checks was changed from One Main to Amy Main and a joint name added to the payee line. Once she realized this she immediately went to her local branch who told her the check was cashed 3 hours away. They told her they would notify the fraud department. She went to the branch 5 days straight and was told they were working on it. They did close that account and issue a stop payment on the other 4 checks; however, after about a month, she called because she had never heard anything about her $287.00 that was cashed out. They told her she did not send in the forms requesting this so she and my husband went back to the local branch. The lady then filled out all the paperwork, had my mother sign it, she then notarized it for her and faxed it to the department."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e86cc74971947378bd49d2c5c9e7c46
encoding: FLOAT32
metadata:
{"chroma:document": "Received a 1099 from Chase for miscellaneous income in January of 2017 informing I need to pay taxes on income received in 2016. Called Chase in January and asked about that check that they said I got. First they tried to tell me I cashed the check then they figure I did not. They advised to pay the taxes (no matter what I had to do it) and they will reissue another check. The account is closed (my ex and I account) and had my previous last name. They said it will take 30 days. I make sure to tell them about the name change and they said is no problem. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f64d1d9a3d4e47fab1c94540e8978380
encoding: FLOAT32
metadata:
{"chroma:document": "They're overall terrible. They love to charge for everything as if they don't make enough money off of interest that they charge. With every company they try to lie to customers and say that's all we can do but there is always something else they can do but they don't like to help anyone. They love to steal because they're thieves. Worst bank ever. Don't ever bank with them. They charge for everything."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4d4c2fe4f0d34c3da90ad322f0fce083
encoding: FLOAT32
metadata:
{"chroma:document": "I called Chase customer service and was told to go to a branch office. I was informed I could not put my money into my Trust Fund because it is not a new account. Synchrony Bank has the forms right online, no problem. This is typical of Chase Service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d56f06f165754110846c8257a6f3e05c
encoding: FLOAT32
metadata:
{"chroma:document": "Lured by the promise of Chase Bank's $200 bonus for opening a checking account, I decided to open a Chase account and leave my old bank, who had also greatly disappointed me recently. I stopped in at a local Chase location and spoke with an account manager. This is a difficult month for me - I have rent due - but I scraped up a couple hundred dollars and figured we could get this done and it would work out well in the long run. The account manager took my information and told me that I had an outstanding balance of $100.27. Said it was a charge-off from an old account, one I'd had with my roommate a couple years ago. I didn't realize that she had left a balance, but I figured it was still worth it and ponied up the hundred bucks to close out the books on that account and start fresh."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 347f57a2562d4c3da9320fa544e39f58
encoding: FLOAT32
metadata:
{"chroma:document": "I use to love Chase. They were the best. I got all my children to use them too. And then they grew. Their customer service is extremely rude now. On phone and in person. They are never forgiving for any fees and literally are rude to you when you want to discuss. They remind me of Comcast. They have become so large they feel they are able to lose of customers. Completely rude. We will all be taking our money out of Chase. They are not the only bank. Sad. Use to be great had gone downhill quickly."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 19751e5f476b454fb9f7851ac8be6f47
encoding: FLOAT32
metadata:
{"chroma:document": "The customer service in Chase Bank at the Junction Flatbush is trash. They're rude, arrogant and disrespectful. Add to that the stupid policies they have regarding depositing cash. I was trying to pay a bill for my father and they insist I need to buy a money order instead to be able to PAY the cash. The lady who was supposed to be helping me after I waited on line forever told me to wait for the manager, whom she never even called to let her know that there is a problem. I have a credit card account with Chase that I'll be cutting and throwing in the garbage. TD Bank is the best regarding banking. They have decent, classy customer service and their policies respect their customers. Thanks TD Bank for your outstanding service. I would've thought that's how banks are across the state until I had to deal with unprofessional Chase!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 92f8e01f746f429b996ad869ce5efab2
encoding: FLOAT32
metadata:
{"chroma:document": "WE WERE HACKED AND NO ONE CARES. First you don't believe it even though WE traced it came from across the ocean. Our 12 did the work, that you couldn't. And you said you'd review and nothing. 2 months now - NOTHING. When we first went into the bank an employee immediately saw the hack, then when submitted no one believed us. Why. We are just trying to get thru life and need your help. Please help us. Other than this kerfuffle we always liked your bank--no problems--we don't want to change. Just trying to get thru this. Thank you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6e1c56c782a14fc78034d4359b1685bb
encoding: FLOAT32
metadata:
{"chroma:document": "Every month, I have to change my login. If I could pull my loan, I would, but I didn't get a choice. They are rude and all I want to do is pay the bills. Worst bank ever!! Customer service is terrible! If I could rate this bank -100, I would."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ac49dfced3f4d54a5a3d0c960966b08
encoding: FLOAT32
metadata:
{"chroma:document": "I am totally confused with Chase Bank. I have been a customer since 1988 or so, and I received a letter this week saying they were going to cancel my account with no reasoning listed in the letter. Why in the world would they just up and close someone's account like this? This is really a slap in the face, and the least they could do is give people a reason for their actions. If this is how they treat long time customers then I would advise everyone to go somewhere else to do their banking. There are a lot of good banks out there, but Chase Bank is obviously not one of them any longer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9efcdd94585d4c4083ccb428a537170e
encoding: FLOAT32
metadata:
{"chroma:document": "I purchased a dishwasher from Kmart from site to store (item was at warehouse and needed shipped to physical store for me to pick up). Expected ship time was 1-2 weeks. 2 days later I get an automated call from Kmart saying it is in, call their physical store to confirm this and they say \"No.\" After 2 weeks \"No,\" a month \"no.\" Try reaching out to Kmart HQ, they can't find it. Kmart grants a refund, but for some reason card won't process the refund so I open a claim. Kmart responded to the case simply by saying, \"We shipped him the item, here is the order info, and typed text saying picked up.\" Chase used this as official evidence that I picked up the item."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f0f07bb22e2a4e47b0b1e445950bc936
encoding: FLOAT32
metadata:
{"chroma:document": "I redeemed 20K worth of bonds and the idiot of a manager Cassandra said there is no proof/scans/documentation of the physical paper I handed them. 20K worth of paper and you don't scan it? I called another branch and the guy found it in 10 minutes. This manager is just extremely rude and doesn't know what she's doing. I almost lost my mortgage due to this!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da64115b97174fce890705510254d575
encoding: FLOAT32
metadata:
{"chroma:document": "Remote deposits it constantly errors that the image isn't clear enough. I have the LG V20, top camera in a phone. Then it crashes. Yesterday they say, \"Oh, it's maintenance.\" It wasn't. Today it happened again. They didn't even bother with that bogus excuse. I'm here with 2 checks that I can't deposit. That doesn't even make sense."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 590bbfada489458bb4ce6851ed82a997
encoding: FLOAT32
metadata:
{"chroma:document": "I've never been treated as terribly by a business as I've been treated by Chase Bank. I worked in customer service for many years and have a lot of compassion for people that work with the public, however, they have treated me terribly twice. One time I went into the bank and was speaking to a personal banker at her desk. Another man that worked there came in and told me to LEAVE!!! I was shocked and asked him why. He kept saying \"you know why and finish your business then leave!!!\" He also said I wasn't and I wasn't allowed back. I asked the personal banker that I was doing business why he told me this several times and she couldn't tell me. I left feeling so confused and humiliated. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f5f4771507e7417f8ffd761da589ae19
encoding: FLOAT32
metadata:
{"chroma:document": "I had a charge off on an account and paid it off. I opened a new account and was waiting on a direct deposit from the IRS. The bank manager informed me that once my deposit came in it would automatically transfer to the new account. Well that was the first lie. The rest of the long list of lies came from various departments in the customer service department. I was told they don't transfer from one account to the next so my funds will have to be sent back. I also was told the check bears both my name and my wife name which is why it can't be deposited. The bank manager went as far as telling me to contact the IRS which I did and the very helpful agent informed me that Chase can deposit the check in my account but they just don't want to!!! Chase Bank has put my family through pure hell these last few days with all the lies. Will never recommend this bank to anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 79e69a772fa54b05932bd5064eee35cc
encoding: FLOAT32
metadata:
{"chroma:document": "On March 12 2016 I personally handed a deposit to a JP Morgan Chase Bank branch manager. I have been working for almost a year to get my deposit back. It took going to Superior Court showing a police record of my deposit's existence for Chase's own lawyers from Dickinson Wright looking for my deposit to find this out in March 2017. I hold JP Chase Bank personally responsible for losing my property and lying to me all this time about it. Any member of state or federal law enforcement agency reading this. I can provide you with everything you need to look into this serious matter."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c720306b51c4f5aa9f45bcd7ea6606e
encoding: FLOAT32
metadata:
{"chroma:document": "On April 3, 2017 I deposit a check of $260 in a ATM machine. The money was never deposit and it ate my check and give me a receipt to call customer service so when I contact the claim the department they willing help me to recover my $260. Now! It's May 1, 2017 and they reversed my $260 check claim. I called, \"why did my money got taken out\" and they say that the check I got from my boss was a bad check but they don't know why. I asked to send me a photocopy of the check. They said, \"It will arrive on Wednesday.\" I called on Thursday saying I never got the photocopy check from the mail and they say they don't have it -_-. I ask for proof or facts on why the check is not valid. They transfer me to someone else saying there no document on the check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f211efe429b414d94468e92812cb7be
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer since they were Washington Mutual. I liked them a lot better then. A company that makes some of its money on the old 'gotcha auto-renews' hit me for $47. Chase decided to side with the company \"because you disputed the charge AFTER they charged you\". Let that sink in for a second. Anyway, I am currently house shopping and need a new car, both of which were going to be done through Chase. Hope that $47 was worth it. Pennywise they say."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b11a129d3be64c3a9fd515f29d72ea1d
encoding: FLOAT32
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{"chroma:document": "I'm a Chase Bank customer more than three years. They say to apply credit card with many ads and offers on web page. So, I have applied for it. When I called them for application status, they said to send residence proof. As I moved recently to a different state, I got a temporary license. I mentioned same thing to them, they said to send it to them in fax. I did. Now they are saying it won't work for them, wait until I get license card to home and fax that again. So, I have to wait until it reaches me. If 30 days period ends for my application, they will reject my application and I asking me to re-apply, again credit check, again 30 days wait period for approval. I requested them to hold my application to update my supporting documents, but they rejected my request. This is so rude, I never face a problem with any other banks. I would like to share my experience to all my friends and colleagues. Worst customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a60894ee72f4746ad781e1be26ed288
encoding: FLOAT32
metadata:
{"chroma:document": "Stay away from this CRIMINALS, CROOKS. When you do a balance transfer for say 15 months, they start charging you interest when their offer expires, even if you still have interest-free time left on your transfer, then they give you some ** about when the offer expired as to why they are charging you interest, so at the end you end up paying more than if you did not do the transfer. They are counting on us not remembering when we did it, so write everything down. And stay away from Chase Bank. In my case I did a balance transfer on 03/13/16 for 15 months and they started charging interest on 10/13/16. That's only 6 months, what happen to the other 9 months?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6aa90bfabaa74d32a62c18b19ec6a076
encoding: FLOAT32
metadata:
{"chroma:document": "I went to Chase Bank to cash out a Chase Bank US government debit card provided by the census bureau. The branch office was not familiar with the program and said the information on how the program works is not sent down from their upper levels on how the program works. After they failed on their attempt to cash the card they informed me that one attempt could be tried a day making the card invalid. They rudely blamed me for waiting until the end of the time period to try and cash the card. I ending up standing in the car line outside the bank with a manager to cash the card at an ATM. A complaint to customer support with a request to receive a follow up call was not followed up on. This is not an organization I would recommend."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dc0be511dd45437c8a60f6e8793ed081
encoding: FLOAT32
metadata:
{"chroma:document": "I went to make a deposit INSIDE the branch and when I arrived at home, I was looking over the receipt and noticed that the teller had 1) Deposited the funds into my personal account when I asked her to deposit it into my business account and 2) failed to deposit an entire 350$ dollars. I called the branch back and asked to speak with the teller and they informed me that she had gone home for the day & having brought the cash in labeled disposable envelopes which she had disposed of for me, I thought that maybe there was a chance that she threw the envelope away with the cash inside of it; the teller was able to recover the envelope with the written cash amount (the amount that was missing) with no cash in it. This was in the middle of the week, and the banker told me that she would have the bank manager call me back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4beb979f2194428d9dc289f3ec22c212
encoding: FLOAT32
metadata:
{"chroma:document": "In February, my landlord contacted me when they had not received the rent check. I immediately contacted CHASE to let them know that the check was stolen and deposited. The representative emailed an affidavit which my landlord and I notarized at a local ATM branch. I was initially told the investigation could take 90-120 days, but then told that because it was a Chase to Chase transaction, it would take 30 days. We are now in May. I have called numerous times and have been escalated to none other than the Escalation Department. Every time they tell me they will send an email to someone and to call back 3-5 business days later. Of course, I call back only to explain the situation again and be transferred to the same Escalation Department that has no updates and can only tell me that it is in process. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4dae6df0a6d7463db6335944f3d6ab4a
encoding: FLOAT32
metadata:
{"chroma:document": "I came to Chase located on Grand Ave in Chino, CA with a coupon of $500 bonus, $300 for new checking & $200 for savings. A banker, Brandon helped me set up both accounts. The whole time that he'd opening the account, he did NOT mention anything about direct deposit. He said that I just have to maintain the required balance and after 90 days the bonus will credit in accounts. So I waited, after 90 days I only received bonus on savings, NOT CHECKING. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45fdd7a5d7084e3bb85a703a959d80c0
encoding: FLOAT32
metadata:
{"chroma:document": "I decided to open a banking account again after a year because I had such a bad experience with another bank. I thought I would give Chase a try because of all the great things I was hearing about them. I have only had my account for a month maybe less & the fraud prevention team placed a restriction on my account. They froze all of my funds & will not release them back to me. The customer service of Chase Bank employees is non-existent. From the banker to the representatives on the phone none of them are helpful in resolving any of my issues. It has been over a week since they froze my account and are telling me that they closed my account & will send a cashier's check to me by mail in 7 to 10 more business days. This is by far the worst bank & banking experience I have ever have. When considering banks please stay away from Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45a5b4163b4c4a99be59f7475be27653
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{"chroma:document": "I received a postcard (several, actually) to get $200 by opening a business account at Chase. I have a personal account there and they don't do anything, positive or negative, so I figured it was as good a spot as any to open my business account. I went into the Carmel Valley branch in CA and found it was surprisingly busy at any given time. Never anyone standing in line, but always people waiting for personal bankers. My banker helped me open my business account and when I inquired about the $200, said it wouldn't be an issue. I said for the initial deposit of new money, I would withdraw from an external account that I had linked to my personal account and then transfer those funds into my business account. A robot would see this as 'NOT' new money, but he assured me that if that happened, he would take care of it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I forgot my wallet at home, and took a ride with my 16 years old to his game, after his game, we decided to go to Dick's Sporting to pick up some of his football gears and didn't think of any thing as I can transfer the fund into his card and we should have no problem, but that was wrong. Well money was transferred and our purchase was around $580.00, card kept declining, unreal, then we just bought $200 purchase and that went through. Mean time I called the customer service why this card is keep declining. I kid you not, the time me and my son were on the phone for 25 min."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1062722db9fc4caf89f1c151fb778de2
encoding: FLOAT32
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{"chroma:document": "It was a horrible design on the Chase's new website. I am thinking about moving out from Chase because of the website if no one does anything. The old website was 1000 time better than the current one."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fe123e14b6b64a0094f6e0312c0e8521
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{"chroma:document": "I have an outside mailbox, and sometimes my bills are late. I asked Chase to reverse the late fee, and the concurrent interest charge and readjust the bill, which they did. I am at Chase everyday. I have savings and investments, and pay my bill immediately, unless there is a complication. I live across from the bank, and run in traffic to pay the bill. They also have started the practice of charging you fees after the bill is paid. After paying a bill I considered paid in full, I am charged 0.73 cents. I would pay a balance of $73.00, but not 0.73 cents. I asked to have the account closed. I was told I would not get \"rewards\". Spending thousands of dollars to get a few \"rewards\". Very predatory. I am in the Chase panel, and this is unconscionable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "As a business owner that deposits large amounts of cash, I was upset to find out that Chase charges its clients for making cash deposits. As a result I spend a considerable amount of time depositing cash thru the ATM's located inside and outside the branches. Today one of the ATM's malfunctioned. There is no way to know how much the machine accepted and no cash was returned. After speaking with 4 different \"bankers\" it was clear no one cared. But they gave me a 1 800 number to call. Tomorrow I find a new bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 628ca58db669446bbb985a8c9a61f695
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{"chroma:document": "Two months ago, about $400 was stolen from my checking account from an ATM. I reported the fraud minutes later. I found out later that day that two men were arrested for card copying/withdrawing money in the same bank, same town where my money was taken. I submitted the news story and requested Chase contact the bank where the fraud occurred. They said there was a 'note' to do so."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e9dca2ba87d04532b762e1a2f9c2c15e
encoding: FLOAT32
metadata:
{"chroma:document": "I'm so called banned for life with absolutely no reason. This bank is a joke. Someone had been trying to steal money from me. You'd think the bank would protect you and help you fix what's going. Wonder if someone is using my name and how would I found out?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8d6253c363ee4350bc3a112dc2341d58
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{"chroma:document": "Waited in line last Friday to make one $10,000 deposit into my business account. Unfortunately I dealt with a very uninterested, and apathetic teller named \"Sarah\". Although she could not seem to find my account, she had absolutely no interest in helping me. But to be fair, she excelled at sighing, rolling her eyes, and communicating her irritation with a condescending attitude. Bored by her behavior, I asked her to give me my check back and went to another teller who was quick, friendly and efficient. I then asked to speak with the branch manager. Was informed that Jeff ** out until Monday. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0fa189208222401cb7b3c9523fc73727
encoding: FLOAT32
metadata:
{"chroma:document": "This new website is awful, at best. It is clumsy to navigate, and since I have multiple accounts it is a huge drain of time. I called Chase and was switched from person to person, each claiming to be the \"top supervisor\" of his department. Furthermore, it was at times difficult to understand them. Additionally, Chase has chosen to place an advertisement for a cab company in the middle of my statement. All I want is to go back to the original site. However, I was told that Chase spent a lot of money on this new design, and that they will not allow customers to use the original one any longer - no matter how inconvenienced they might be. Nice customer service, Chase!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2d134564d3da411ab121f1fcd3dc1e9e
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{"chroma:document": "On Saturday April 8, 2017 I went to Chase Bank ATM Machine to withdraw cash because we were in the process of moving our home that day to a new location and I needed a little bit more money to pay the man and his company for moving my house. Well lo and behold I tried a withdrawal for $300 and it denied the transaction yet took the $300 plus a $3.00 fee for using the ATM so they took $303.00 out my account but the machine DID NOT dispense my cash. So not thinking about anything wrong I initially thought it was just an error so I tried again for $200 and the same exact thing happened. They took $203.00 out my account but DID NOT DISPENSE MY CASH AGAIN. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3da26a453d044759852900f5424339b8
encoding: FLOAT32
metadata:
{"chroma:document": "Chase took over the loan of my house from another bank. In the past I had automatic payment with the original bank I signed the loan with. Chase took over the automatic payment as well without informing me or asking my permission to charge me directly on my bank account. Since I didn't know about the automatic payment, I always set my monthly check on time. 3 or 4 times in 2016 they cashed the check and triggered the automatic payment in the same day. I ended up paying my loan twice. (The extra money were deducted from the remaining capital I need to pay.) When I asked to refund me about 10K Chase initially said yes and then they refused. 10K are a big deal to me and my family so I filed a complaint to the Attorney General and Better Business Bureau. Chase has score F at bbb.org -- now I know why. I'm in the process of refinancing my loan since I don't want to deal with Chase anymore."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d75f014cc2a84f98bb3b1fd9ee7a258d
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{"chroma:document": "Today 04-13-2017 I went into the Chase Bank at 1697 Pitkin Ave on the corner of Rockaway Ave. the Brownsville branch in Brooklyn NY, to withdraw $6600.00. The teller who assisted me by the name of ** told me she wouldn't be able to give me my money because it hadn't cleared but that I can withdraw 3,000 from the a.t.m or $2,700 over the window. I asked her why and she told me that there were a series of quick pays that hadn't cleared but the 2,700 I had in the account previous could be withdrawn or $3,000 at the a.t.m. I withdrew the 3,000 from the a.t.m. and left, a minute later the fraud department calls asking me if I made the withdrawal and an earlier purchase, I tell her yes. I then ask how much money is in my account to withdraw? She states 2,700, we hang up and I go to the branch on ave. L and Rockaway Parkway where I ask the teller how much am I able to withdraw? He states everything all 3,900."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e5dcd3c1d13e4015b76cb7c27afff3cc
encoding: FLOAT32
metadata:
{"chroma:document": "Received a $3200 check as payment for a horse that I sold. Deposited it, was told it was fraudulent, they took the check out of my account and then charged me $24.00 for depositing a fraudulent check. When called they left me on hold for 45 min only to tell me that they couldn't help me. What a horrible bank indeed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f3e76719058b4c40b56de539c1032e0d
encoding: FLOAT32
metadata:
{"chroma:document": "Mistakenly selected an older balance transfer offer online with a higher fee online than what they are currently offering me at a lower rate. When realizing this and calling Chase immediately to correct the mistake the customer service people told me they will not help me adjust to the better offer they made me and I will have to pay them the higher rate. This was a simple mistake because of a poor web page setup by Chase... You can be sure if they made the mistake in data entry and gave me extra money they would take it back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f1257ebf611548cfa2e90972318559f2
encoding: FLOAT32
metadata:
{"chroma:document": "I took out 2,000 from the ATM inside the branch. When I got home to pay my contractor I was short $560. I called the branch and they said to file a report and gave me an 800 number to call. I called a recorded line and the lady never put a claim in for Me on Friday when I called. Wednesday I decided to call the branch manager and he said there were no notes on my account and had to open a new claim. I called back the 800 number to talk to a supervisor and he said to me that my claimed was declined because I did receive money and they aren't going to credit my account for 2,000. I had to explain for the 3rd time that I'm only looking for the money I was shorted not 2,000."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 16a3ee681c8f4d228e0117f4d776a3b3
encoding: FLOAT32
metadata:
{"chroma:document": "I had my mortgage with Chase for 6 years. I needed to modify my loan due to an over 200.00 a month increase. After being approved for the modification and told they would tack on the difference to the end of my loan, they sold my mortgage to Carrington \"Mortgage\". Carrington is not a mortgage company, they are a debt collector. When I started my modification process the woman helping me through the mountain of paperwork told me that if I was not behind on my payments they would not modify my loan. She advised me to skip a payment, so I did. Then 3 months later she advised me to skip another payment. So I did and I was approved. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c9ed48d1ff149d28e7cf5e6648fa4da
encoding: FLOAT32
metadata:
{"chroma:document": "I have been on the phone with this bank for 4 hours and on both Coasts. I even called the 800 number. All I am trying to do is put my husband's name back on our account. We need this to help us get utility help services. The acct. was opened in CA 18 years ago. 3 years ago we moved to NJ. The only reason we kept the acct. in CA is because my husband's VA disability check is directly deposited in there. If we had to move it to NJ, we have already been told it could take a year. We depend on this deposit to pay our bills. We can't go without this money for 1 month, let alone a year. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c1f1aeb18071452587832383d4724c92
encoding: FLOAT32
metadata:
{"chroma:document": "Of course the day I went open an account they were so nice. I told the lady I really didn't want overdraft because of the fees and she said if I put money in savings they would take from it for NSF. So based on that SPECIFICALLY I put money in savings. Sure enough my rent payment met with NSF in my checking and I ended up with fees from the apartment complex because of it - way more than overdraft protection. Call the bank and get sent to someone with an accent that you can't understand. Call back and the people at the bank do NOT CARE about what happened! So much for customer service!! So I had money in the bank and they cost me $200 not doing what I was told would be done and I am not supposed to be upset or CARE! They didn't care and were rude! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 558cfa3249b340c58aa8bacda00bcc1d
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metadata:
{"chroma:document": "We have been using Chase bank for several years and have four accounts with them. On Tuesday, 3-28-17 I logged into my accounts and saw that the original account was overdrawn $3900. My wife had been scammed and had deposited a check for that amount from a company then drawn it back out the next day. The overdraft was from that fraudulent check. We went to the bank and explained what happened and told them I would get a check from my 401K and pay it back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8905baa48e3a47fabb91e15c5a717a92
encoding: FLOAT32
metadata:
{"chroma:document": "Chase will just Close your account without any reason or notice. Happened to me TODAY. Received a Quick pay for 200, yesterday afternoon, paid out 175 in expenses, woke up the next morning and overnight Chase reversed my quick pay, forcing my account negative, and then told me that I committed fraud. I spent my entire lunch hour on the phone with them. They refused to give me a reason for closing my account and screwing up my finances. The MOST insulting part of this was, I went into my local bank branch in NORTH EVANSTON after work and the banker LIED and told me that the person who send me the quick pay didn't have the money available. I KNOW THAT IS A LIE. It's not even POSSIBLE to issue a quick pay to anyone without the cash being in your account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dded81ae9b0a4e2ca0f7cab508f38713
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metadata:
{"chroma:document": "I have been a client of Chase Bank for several years I have 3 accounts and 4 direct deposits. Checked my banking this morning being charged 34.00 overdraft fee for 5.43 purchase. I deposit thousands and they are going to charge me 34.00 dollars for 43 cents over 5 dollars. Time for me to move on. No one in that company could justify this for me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d24d990797cc47b18e06300bceeb6aea
encoding: FLOAT32
metadata:
{"chroma:document": "I applied for Auto Loan. They denied me twice in 4 years apart. I am their customer for long time. Their service are REALLY SUCK and **. They made my hard credit inquiry to lose my scores. They said they will help me and they keep on lying. DO NOT APPLY THE AUTO LOAN. They just want to make your credit inquiries worst."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a5cf54761744042a7b3aa3e6c415824
encoding: FLOAT32
metadata:
{"chroma:document": "Money was fraudulently withdrawn from my Chase Account. I reported it, closed the account and opened a new one, with new passwords etc. Was told there was now a Fraud Alert on my Account. Called the credit reporting agencies to freeze all my other accounts, etc. Chase set up new \"verbal passwords\" on my account and told me no activity would be permitted unless I was called and asked for the verbal password, as extra security. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ccce31bc780e410c940333e30e7f1440
encoding: FLOAT32
metadata:
{"chroma:document": "I bank with Chase since 2003. Always could say only very good things about the bank. But one day I stopped by the branch to make a deposit, while I was waiting in line, I checked my account and found one cashed electronic check for 26.09$. I was surprised. That check even wasn't on my last name and was cashed from my account. Same day personal banker was very helpful. My account was closed and opened another. That was 12-02-16. Today is March 20, 2017. I still didn't get my money back. I kept calling to claim department: answer was that it will be credit during 10 business day. I just wondering how long takes to do customers resolution? I just lost the trust of this CHASE bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9babcadccce94eaa98f8de616f4f8d16
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{"chroma:document": "So I wanted to support a friend out of town and instead of wiring money, he chose to give me his account number to deposit money into. I went to my own bank to withdrawal cash so that I wouldn't have any issues with a check hold on his account and the money not being available to him immediately. Upon making it to the teller window at Chase Bank on Briarcliff Rd in Tucker, GA, I was told that since I wasn't a CHASE bank customer, I couldn't deposit cash into the account! Now, not only has this taken three (3) days to clear from my account as a debit purchase (lol), they also charged me a $3 fee!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ab43c1e9a174b4d8cc6c1856741d5b0
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metadata:
{"chroma:document": "Banked with Chase for many years. Recently had an account closed due to bad check through online transaction. They informed me I would have to come in and open a new account, so following their suggestion I did. So the next day opened a new account with new cards etc, then when I checked online banking for my SS check deposit a few days later could not access. Called the phone number listed. They informed me this account was also closed. In the meantime the SS check was deposited. I checked with SSA, so I checked with bank again where is my money, they said accounts are closed and no check no money. When I supplied them with the trace information from the Feds they all of a sudden found it. Oh yeah then told me check is in the mail, so I asked when it was mailed. They said 7 of March. Now keep in mind my check had been deposited at exactly 11:59 the 2 of march."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff521597ed3a4342a47de17e8336fd4c
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metadata:
{"chroma:document": "I bank with Chase, my employer also banks with Chase. Every pay period they manage to place a hold on my paycheck regardless of the fact that my check comes from their account and they are able to tell if funds are available (in which our company has never had a problem). I call almost every other week to ask to remove the hold and they promptly do and also advised that I will never receive an overdraft fee if they have placed a hold on my check as it is a result of them. Well this week they decide to reorder the way my transactions took place (I check my account every morning). The lower transaction was in place that morning and later in the afternoon I personally made another transaction that shouldn't have taken place until the following day but it didn't. I received a text a 10:38pm that night notifying me that my account was negative."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 86d2ad9a46cd45069b08a5dd52b46e7f
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{"chroma:document": "On Thursday March 9, 2017, I went to ATM at Chase Bank to withdraw money from my debit card. The ATM didn't dispense my money, instead I received a receipt telling me the ATM had malfunctioned, it also said to go into the bank and they would help me. I don't bank at Chase. I have a Brinks prepaid card. I get my paycheck deposited into this card and I always go to this Chase ATM to withdraw my money. I pay 3$ for withdrawing 300$. I went to teller, she said she couldn't help me because I didn't have an account and I would have to go to Brinks. Well I did this. I sent Brinks a copy of the receipt. They told me Chase took my money. It was withdrawn from my account from Chase... I don't have my 300$ that I worked hard for. Where can I go to have someone help me... Can you help me get my money that someone stole from me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 611ce623d23f42ef93d32168bc06042b
encoding: FLOAT32
metadata:
{"chroma:document": "I went into a Chase Bank and signed up for a checking and savings account and a high school account. I told the banker multiple times that I wanted paperless and that I did not want my information shared. I returned home and went online and made my account paperless when I noticed it had not been done. Over the next month, I received no less than 3 letters from Chase, with my full account numbers and account history. I called the personal banker and I asked why this was happening, and she told me \"It would then take another 3 months to correct.\" I then found out that my information was being sold to third parties and that the boxes for \"limiting sharing\" had not been checked, and it would take \"4 to 6 weeks to stop the sharing\"!!! I called no less than 6 branches and managers, with no help, and was even asked by one \"why I wanted to be paperless and limit my sharing of my info\u201d!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c26c2046fa4d4dec834d0480fde41e95
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metadata:
{"chroma:document": "I hired a contractor to reface our kitchen. They took our money and barely did any work. I contacted Chase to get some of our money back. I had to deal with (in my opinion) complete incompetents in Mumbai, India who did not care one bit. They drag the dispute process out for 6 months, demanded I cancel the contract, demanded I send in about 100 pages of information including another bid, every single email, the contract, receipts, etc. We also sent in pictures and an itemized list proving they did not do the work. We gave them everything they asked for and proved our case to the last detail. Chase still ruled in the other companies favor saying the contractor had not promised us a refund!!! We don't think they ever read what we sent in. We had to deal with their dispute dept. in Mumbai, India the entire time. They were entirely incompetent in our opinion. They made a horrible situation even worse. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 75030dcd8eea4dc1bb7c4ad6a6309dc7
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metadata:
{"chroma:document": "BEWARE that Chase.com only allows customers to download 3 months of transaction history into accounting software like QuickBooks... You can NEVER go back and pull data from ANY transactions older than 3 months = your ONLY option is to manually enter each transaction based on PDF versions of prior bank statements... I contacted Chase.com's online support and they could NOT help/resolve (this is a long-standing corporate policy). This unacceptable/inexcusable policy makes Chase services for small business owners and accounts completely unworkable. STAY AWAY from Chase!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dbcb951f4cde4d6fb6b8d627e752ca68
encoding: FLOAT32
metadata:
{"chroma:document": "I got my auto loan through Chase. I did everything online and all was \"ok\" until their web system screwed up and tried to pull payment from another account (that I'd never even used before when I'd been making payments on the same account for months). This resulted in a $25 fee from Chase and a $24 fee from my credit union - and it was THEIR mistake (defaulting to the wrong account to pull from). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 92775341e13f4e109218e815b050323c
encoding: FLOAT32
metadata:
{"chroma:document": "We have 6 years experience with Chase bank and 4 times we have fraud transactions and only 1 time Chase resolved. This is bank with absolutely don't care about your issue. For example: 3800$ withdrawal from our account by fake check, no signature and during 12 hours we called to Fraud department about that and they open claim and denied because that company be our insurance broker 2 years ago. (We cancelled relationships with them 2 years ago for same reason.) 2 years later, they change name and using information from our check (12 different companies have the same problem with them). Chase security level and customer support absolutely zero."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c7556e71836b4a829c90ed4975f7db59
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metadata:
{"chroma:document": "On January 3, 2017, I made the mistake of placing an order for two free trials of skin care products. In that order, I agreed to the two shipping fees of $5.95 each. Those two charges showed up on my account as two different merchants located in Tennessee. On January 10, 2017, two additional charges showed up on my account to two different merchants located in California. Both of these charges were for right under $100 apiece. When I discovered these charges, I immediately called Chase and the charges were credited back to my account and I was provided a new debit card. Yesterday, on February 28, 2017, I received a message from Chase stating that their decision had been reversed, and the charges would be displayed on my account once again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b6cb1455ff184d81b5e6cfd0c2f4ff80
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metadata:
{"chroma:document": "Every month, it seems I have to change my password. It seems Chase Online suddenly won't accept a PW that I had. Customer Service walk me thru and verify. I went in to change my pw this morning (I Did Not \"forget it\"), I put in my correct PW from last month; it: \"changed\" it. Very sloppy..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76cb65d9938147fab45984d66a4b5577
encoding: FLOAT32
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{"chroma:document": "I called Chase Fraud Prevention, 1-800-307-3161, on 2/22/17 at 7:18am and I spoke with a Kathleen ** (however you spell her last name). We listed all of the fraudulent transactions we noticed and I had a total of 5 and she had a total of 4. Instead of double-checking with each other to ensure we have the correct fraudulent transactions she refused and continued on about cancelling my debit card and sending a new one."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8326e9cabef742608fa42599cdb7713d
encoding: FLOAT32
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{"chroma:document": "I don't know if I misunderstand something here, but it I just discovered that the Chase Credit Card Ink is charging me interest for purchases just recently, in the last few days conducted. Here's what happened: (My Ink card billing cycle is mid-month to mid-month) In early January I made a purchase for $1,616.57. In late January the statement came (Closing date 16th). I paid 800 dollars before the due date leaving a balance of $816.57 unpaid. In February as recent as February 15th, one day before the closing date I made some business purchases of around $6,500. I got the February statement and on it I see interest charge of $115.13. What? That can be I thought, $115.13 in interest charges for a residual balance of $816.57!? In the back of the statement on the last page it says under -31 days billing-. Balance subject to interest rate $4,520.14...."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5746ae3e66c64d1eade3f94263dd99da
encoding: FLOAT32
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{"chroma:document": "Absolutely outrageous behavior by manager Marcela ** (Sepulveda, North Hills, California, branch). After a decade of going every single month to pay my credit cards every first of the month, she refused to waive an eight dollar fee to cash a 1000 check. I guess they do not care if they know you or not, they treat you like a thief, when they are the thieves. We are cancelling our cards with them. Don't bother opening an account with Chase, you are better off with US Bank, who do treat you right when they know your face."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8bc784c2358742a0b65b942d111108f1
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{"chroma:document": "I had a second mortgage on my home with Washington Mutual. Chase took over and assigned a new account number. I tried to refinance and was refused for debt to loan ratio. Checked report to find out Chase reported two second mortgages to the big three for the tune of 90k dollars. I brought it to their attention and they said they had fixed it. Seven months later I was refused again. Two seconds still on credit report. Chase said they had no record of a second, second mortgage. Filled out paper work for them stating I had one loan. They promised it would be fixed. Tried to refinance again and was refused for debt to load ratio again. A second mortgage still on credit reports."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2fb7f77d676e4e6bb472847d0ed6f7b1
encoding: FLOAT32
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{"chroma:document": "So I have my account set up for no over drafts to go through. Then I started to get over drafts going through on my card, so I called and asked them, \"Why are you allowing these charges to go through If I set up my account for this not to go through in the first place.\" Then they tell, \"Oh we can allow charges to go through\" if someone tried to charge my account with my checking account number and I can't say I don't want charges to go through. So then a debit charge goes through and I have it set up for no debit charges to go through if there are no funds. So I called and they tell me, \"Oh that's only for debit charge of one time. But if you set up recurring debit charge for every month we can let that go through\" if they want and I can't stop that. So I said, \"What is the point of setting no overdrafts to go through, if you're telling they can do what they want anyway.\" So they did nothing to help and basically told it was on me, Now I have left Chase. They are horrible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 98dee3d0272b4cd5a1570ccd41bf91fe
encoding: FLOAT32
metadata:
{"chroma:document": "Chase passes repeat fraudulent credit card charges on from vendor even though timely notified of fraud. Horrendous customer service. Escalation level is even worse. Major competency and integrity issues. Management does not respond. Then sends out bill collectors trying to intimidate. Cannot be trusted."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5f30431a29ef4fb48e13e4d35844c598
encoding: FLOAT32
metadata:
{"chroma:document": "I have banked with Chase since 2004. In 2014 my daughter opened a high school checking account and in 2016 she converted that to a college checking - due to issues with claims, which has nothing to do with me or my accounts, Chase decided to close my daughter's checking but at the same time also decided to close the savings & my checking account as well because my name was attached to all accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e5ffca5c99ec48f9bc04c794a3db68fd
encoding: FLOAT32
metadata:
{"chroma:document": "I want people to be on alert with Chase Bank and the reason I say that is as follow: if you write a check and don't have enough money in the account they will post the checks at 11:59pm but you will only be advised by your alert settings after 7:00am. Why they do that because they want to take $34.00 overdraft fee. Because they know you can't go in 60 seconds to the branch to deposit money to cover the overdrawn account. That's why they pick 11:59pm to post all the checks. It's like they do it on purpose to take your money because they know you can't do anything about it. It's wrong and it's not a practice that they should be doing to their customers if they value them in any way. Shame on this big financial institution. This is how they treat their customers no good."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c4b9d8d592074131b868f29d9411661a
encoding: FLOAT32
metadata:
{"chroma:document": "Account cancellation with no explanation. So I had a Chase account in 2014, that I had closed. Then recently I decided to open a new account with them (worst thing I've ever done). Anyways I spoke with a Chase rep and they informed me that I would be able to open an account with them and all I had to do was go to a branch with 25 dollars and they will open the account. And so that's what I did but instead of $25 dollars I deposited $100. So 2 days later I tried to check my balance on my online account and I was told that my access was suspended! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d78c761a61184edb91d03045e52f4f91
encoding: FLOAT32
metadata:
{"chroma:document": "Not Happy with Chase. Chase bank has been deteriorating for a few years. My latest experience is being charged $8.00 for a cashier's check. I have never paid for a cashier's check when I had an account at the bank. Also, Chase had a very good online bill paying application. They totally changed it around with no explanation to one that is so user unfriendly that for the first week or so, I couldn't figure it out. They have me pretty hooked with the bill paying, but about one more negative surprise from them and I will be gone. Anyone thinking of switching to Chase, beware."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 31b1a429b62848c5abcd069228fcb48b
encoding: FLOAT32
metadata:
{"chroma:document": "Most ridiculous customer service experiences I've ever had. They have ZERO record of my credit card - which I closed FOUR months ago (only to open another Chase account with rewards). How can it appear on my credit report, I can show two years of payment history and an institution of that size cannot find me? I am horrified."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 73847d77c7b84da09244b622639f044d
encoding: FLOAT32
metadata:
{"chroma:document": "Asking Chase to close IRA and they want to charge closing fee. They can't provide any proof of such fee. I have my paperwork from the time I opened the account and no mention of closing fee. They can't point it out either."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 220685e53430414e9b65e8f5d017591a
encoding: FLOAT32
metadata:
{"chroma:document": "I have had the same problem many people here had. You rely on the information reflected on the Chase website or app and they clear a bunch of stuff in the middle of the night so they can charge overdraft fees. I have been with the same bank over 20 years (through 2 buyouts before becoming Chase) and every year the benefits are less and the fees are more. Disney rewards are not worth dealing with Chase. There are better options."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 599588b07d1b4ce1a35e8bf4d9ea175f
encoding: FLOAT32
metadata:
{"chroma:document": "Chase is the worst!!! My account was compromised and all my funds were wiped out. Someone called the bank and changed my email and password; according to the bank. So, Chase advised me to close the old account and open a new one. They said they would investigate the fraud and credit back my funds. I filed my claim on Monday, January 23rd. I still have not received a cent of my money and it's January 31st. The bank credit my account (old and closed account); not once, twice but three times. NO apologies. No one is willing to help. I have bills and day to day living expenses that I can't meet because the bank's employees are a JOKE!!! It's like speaking to automatic teller; NO ONE CAN FIX the problem. They repeat the same thing over and over. This is unacceptable. Once I get my funds back I will be baking with a credit union."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ad75281ecb15401ab4623b1df40f79dd
encoding: FLOAT32
metadata:
{"chroma:document": "I deposited a check on Sat night, they told me will be complete by Monday, which I believed. Now is Tuesday morning, I called again. They tell me it will be process by Tuesday night before 7 P.M. Are you ** kidding me? I CAN NOT PAY MY LICENSE PLATE AND MY PERSONAL INSURANCE ON TIME. CHASE ** SUCK. I am going to quit everything with chase. ** garbage Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ec35efaab5840718ed9f4b0dfe6e2cb
encoding: FLOAT32
metadata:
{"chroma:document": "December 30, 2016 at 7;30 AM, someone sent continuous calls to my cell and home phones while sending constant texts to my phone and email so I was distract and could not review alerts. The criminals transferred $3K from savings to checking and withdrew all the funds from ATMs in New York. I live in Wisconsin. When I went on online to change cell phone numbers, I noticed the fraud at 9AM. I went immediately to the Wisconsin Chase Private Client banker to close the compromised accounts, surrender my debit card and open new accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c43a6e7a54e43cf95ab55c652e6d171
encoding: FLOAT32
metadata:
{"chroma:document": "I had a very good impression about this company but after I experienced of trying to create a card from here. The worst experience ever. The customer service was horrible. Every time I try calling in they had attitude and seem like no one wanted to help. However, finally got to speak to the supervisor who was actually good that tried to help (if it wasn't for her I would not even wanted to give 1 star). Also, she was helpful to talk to different department. However, different department especially credit department was so rude. Therefore imagine if you had a card here and wanted support no one will be willing to help. SUPPORT IS HORRIBLE!!! Don't ever EVER be a client here!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ee6f5177bbf4d9abce4e037a4e0a7bf
encoding: FLOAT32
metadata:
{"chroma:document": "Repeated calls from an overseas call center identifying itself as JP Morgan Chase regularly calls my home phone to report that I have an unpaid debt. Initially made attempts to reach the JP Morgan Chase Fraud Unit but no response despite bank online presence indicating it provides oversight to victims of identity fraud. These callers are particularly sophisticated in their fake pitch. What makes these calls an upsetting experience - no way to contact Chase to investigate if they are aware of '847-426-9203' as a fake phone call center. I have never had Chase account and never would based on inability to reach Chase fraud."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 637a28b2e36f4e6788e0309627753f55
encoding: FLOAT32
metadata:
{"chroma:document": "After being charged high interest rates not only purchases but balance transfer amounts, I paid my bill in full to avoid any further interest charges on the due date and Chase Bank charged me another month's interest. Citing that those interest charges were from December even though I was already charged December interest and the entire balance was paid in full which included December interest. I asked them to remove the interest charges and close my account. They wouldn't do it so now I have to pay an additional $77.63 to these scumbags and believe me, if I can get actually get them to close my zero balance accounts (which I'm sure they will attempt to leave them open), I will never do business with Chase Bank again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d1176b855fbc4ac9a7058886b43c70f0
encoding: FLOAT32
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{"chroma:document": "I am getting pretty fed up with Chase bank and Chase bank app. I had gone to grocery store early evening Jan 20th. I got an alert after I purchased groceries because I have it set up to notify me when account is lower than 50.00. The alert said 44.06 in account. I went home for the night only to wake up to another notification alert at 8 am \"Your account was just overdrawn 132.00 now\" -154.00 overdraft? Then Monday I put 100 in my account. Spent five dollars at the gas station. The debit card ran through fine. But yet an hour later another notification: \"Your account has been just been overdrawn...\" And just now as I'm sitting watching tv another alert! \"Your account has just been overdrawn\" and now it's saying 164.00. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6c7a07d0153e40e7aa289a08991a4073
encoding: FLOAT32
metadata:
{"chroma:document": "Not only do I always seem to have an issue with processing my card, after them sending me a new one, I tried going online to pay my bill but seemed to be locked out of my account. Couldn't open the account because I didn't have the new card they sent me. Finally got the card and opened my account only to be presented with a late fee. Being that I was a few hours late for my payment and told them the ONLY reason I could not pay was due to being locked out my account that you could clearly see. I did not have a phone available so could not call regarding the situation. Been a member for 2014, I pay my bill early and the one time I can't pay due to THEIR system error they would not refund the late fee. Real great customer service, definitely will be closing this account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 71dd50497d594ecaa3abe476194fb582
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{"chroma:document": "I have never had to take 3 days off from work to deal with anyone they had. She absolutely has no business speaking with customers. She is the worst person and supplied zero help only a condescending attitude. I have been lied to by your supervisors about sending out the check to repair my home. The hurricane hit 3 plus months ago. I have had to deal with incompetent people in your awful insurance claims Dept. The bad part is I don't have insurance with you or ever would. I still don't have a check after calling day after day and sending doc after doc to that worthless Terry lady. My file says that all doc have been received but Terry says I need more. She wanted to argue with me as to what a contract is, she said \"It's a quote.\" He is far too ignorant to understand what a contract actually is and your company reps and supervisors are a joke. I had to give one star. If I could give less I would."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d0315354eb1649548fc443ced1d3c91c
encoding: FLOAT32
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{"chroma:document": "On 1/07/2017 went to a Chase ATM TO get money to pay a bill. I put my card in and requested $280.00. I'm not a Chase customer so it charged a $3 fee which I already stay away from Chase for that reason. The ATM told me to remove my card so the cash could be dispensed. For some reason the card wouldn't come out; mind you my bank card was just issued so that was not the problem. Then it gave me a piece of paper that said, \u201cWE'RE SORRY BUT WE ARE UNABLE TO DISPENSE CASH.\u201d FIRST thing I thought, dang I gotta go find another machine. Then I thought, I wonder if it debited my acct. There was another ATM There so I checked to see. Sure enough it took the $280 out of my acct. I immediately called the # on the paper only to be told I had to contact my bank. This was the weekend aft 3p.m."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d3c02f515804e4dbb33dd4f7e95403b
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{"chroma:document": "I open a Chase account on Saturday and deposit my check. I was told it would be available today. So I logged in to check the status and it did show the check was deposited and that I had an available balance. So I took my girlfriend for breakfast and when it was time to pay my atm didn't go thru. So I checked my balance and showed I was -100 and the check was on hold. So I called Chase and transfer me to loss prevention and told me that they couldn't verify the check that Bank of America didn't want to verify it. So I had to call HR department and payroll to let them know what was going on. They said they never had a problem before. So now my account is negative and will be on hold for 7 days as I was told by Chase representative."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eb01487a28af417e9666970ef1e7cfd0
encoding: FLOAT32
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{"chroma:document": "My husband went into the Hillsboro, Oregon Branch of Chase bank August 8, 2016 and opened a checking account with $500. He had a coupon that offered $300 if you had a direct deposit set up, so he had his social security check set-up for a direct deposit at the same time. In January 2017, we checked to see why the $300 was never deposited. I called the main customer service number, and all they could say was that the coupon was expired. No kidding! I talked to a supervisor, and she told me I had to go to the branch and see why we didn't get it. My husband went into the branch and talked to them, and of course, they knew nothing about it. We have the coupon, and the proof of deposit. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 87b41578d7d14fcfb6d8788077a51b2b
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{"chroma:document": "In a recent survey, 56 percent of Americans said they have less than $1,000 in their checking and savings accounts combined, Forbes reports. Nearly a quarter (24.8 percent) have less than $100 to their name. That being said, I think it absolutely horrific that the Chase customer is charged an overdraft fee when in fact a direct deposit has cleared PRIOR to a check being presented. I am aware of the whole vague CHASE \"SPIEL\" as to why it's okay for Chase charge overdraft fees when the money is available, as follows: West Coast Time is different than East Coast Time - re:CHASE end of day. The order in which items are presented to the Chase Customer's account is not the reflective in real time as to what CHASE Representative says is real time posting. This has happened to me so many times that I can't give an accurate number. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a4e6035d3c2d4c62a0a813e29b418a51
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{"chroma:document": "I closed my account with them after I am done with the last payment in Oct 2016. Now they said someone stole my identity and has been opening account in my name. He knows everything about a lot of Chase clients. He must of being one of their employees. Because one manager told me that the guy is from Elgin, IL and I got some calls from Chase rep and it showed on the caller ID Elgin, IL. I honestly cussed the guy and hang up. Anyway, every rep tells you different things. They are something else, stories makers, liars. Never deal with CHASE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0effa82f656d44bbb070b1c9e02801f1
encoding: FLOAT32
metadata:
{"chroma:document": "I went to pay my rent. They put it in the wrong account. I called the local branch where I made the deposit. No one answers the phone. I called over 20 times in 2 days and they never answered. Making a trip to the branch was a waste of time. Rob the manager was rude. He said I needed the receipt from the day before and he would reverse the transaction. I drive home and get it. Upon my return Rob refused to reverse the transaction. He was so rude! Running home for the receipt was a 40 minute round trip. He was so rude other employees walked away shaking their heads."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f2b5a0c19534eec98fd86cbd5eda814
encoding: FLOAT32
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{"chroma:document": "Chase associates are unprofessional and heartless. My father was hospitalized and wanted to combine all his assets before his death and the type of customer service we received from the Flushing Main Street branch and from some department on the phone was the most disgusting type of service we have ever encountered. My mother and Aunt went to the Main street branch to ask for help and they would not help at all or give any advice because they said my father would have to walk out of the hospital and come to the branch himself. Ultimately I was able to help my father in the hospital to transfer his funds for him online but then Chase called and left a message wanting to speak with him."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 71115bb70e824b7fa70ea90fa8c54ad0
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metadata:
{"chroma:document": "My account was locked by Citi. I called and spoke with someone in India who gave me a playbook, disinterested, and somewhat rude response and told me it would take up to 4 days to resolve. After pushing hard against the nonsense, I spoke with someone in the US who resolved the issue in 15 minutes. Then two paychecks from different employers were received by Citi but not deposited in my account on the same day as the temporary lock. The team in India said it was the fault of the separate employers (one check each), and not because of Citi's temporary account lock. I explained that their position cannot be correct (reasonably, it makes no sense, we've been doing this for literally years) and Citi would not budge. Now I have to hope that the two separate employers can resolve the issue or perhaps stop the checks and issue new ones."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 70957066421846a0897444d6aac3b9c5
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metadata:
{"chroma:document": "I have been trying to get my accounts transferred, have provided all the documents including 'notarized' death certificate of my husband and have received no reply to my emails or any help from Citibank in the recent months. I am now worried about my accounts and my money. Need help urgently from someone at Citibank responsible for their India operation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c1c2f5c9040c4318a7851cd744bca950
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{"chroma:document": "I had purchased what I thought was an authentic YSL Kate Tassel bag back in December from Lord and Taylor online retailer. The bag was a fake. After submitting proof from 2 separate authentication sites/persons they granted me a temporary chargeback only to take the money back about a month later. Since this bag was counterfeit Lord and Taylor is violating Federal Counterfeiting Laws and I am entitled to a refund without sending that piece of garbage back. Citibank has Counterfeiting chargeback code (4853) that they can use to refund my money. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c0e9adbfde3b44b78c6154d5fca48644
encoding: FLOAT32
metadata:
{"chroma:document": "I have had nothing but nightmare after nightmare just trying to use my own money to buy a car. They messed several transactions costing me to to lose $5k for almost a month. They never helped recover my money. I got nothing but run arounds and lies telling me they would mail me this and notify about that and never did. I had to go to the dealership and handle the dispute myself in order to get my money back. This bank again has horrible customer service most of them barely speak English well enough to understand they do not help and they make it very difficult to use your own money. They are playing with people's lives when it's more than $500. They should do their job and help their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aedeab3c8e7945989db0ad90304ff40c
encoding: FLOAT32
metadata:
{"chroma:document": "Worst bank I've seen in my life. They closed my account because I deposited a check under my friend\u2019s name, my friend and I signed it. They closed the account and froze all my money for more than two months without a reason, or an error occurred in the cheque. Why did the rest of the money freeze and I lost a lot of buying a house because of this reason."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cc9f847715534447b900ce6acaba3cf1
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{"chroma:document": "I attend college outside of the United States of America, and was advised by several people and institutions here in the USA that Citibank was the best card for large international purchases. Instead, it has been unmanageable chaos for the last six months. For the first two years, and most of the third, I was able to pay my monthly tuition easily and with no issues. Suddenly the payment stopped going through, and I had to spend over an hour on the phone getting the last three payments through every month, and now Citibank is refusing to let me use my card to pay, stating that it is the College that is having difficulty, even though they (Citibank) fully admit that they (Citibank) are the ones who cannot process it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1cb5e48c3c124dbf93f499b94ddcd7a0
encoding: FLOAT32
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{"chroma:document": "This bank is the worst bank there is. I opened my account 2 days ago. I'm a ** hard-working business owner. I opened a personal account and soon as I deposited the account they closed my account. I deposited $1500 in cash in the account. I was going to deposit 3000, thank God I did not. They stole my money, closed my account and the customer service center is horrible and can't explain to me what's going on or why this happened, no notice, no nothing, no warning, no reason, just stole my money. The next day I had a appointment to open a business account with them, I will not be giving them my business at all. If you're a minority, stay far away from this bank far away. They will take your money, close your account without reason and fight on giving your money, stay away. This bank is ran by thieves..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fd6c85e6695543288c59a95f0ea4c504
encoding: FLOAT32
metadata:
{"chroma:document": "All I wanted to do was close my account and it has been next to impossible. Their online app makes it almost impossible to add money to accounts. I can\u2019t say anything about the business itself but online services are extremely horrible"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae2e1bc5d44e46f58293b9d690e5f867
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metadata:
{"chroma:document": "Insufficient Verification in place for customers with no US phone number. I have a checking joint account which has been dormant and for which the bank charges $30/month. I decided to transfer the balance and close the account. Since the first attempt I made multiple calls, spent over 10 hrs, was hanged-up on, and was told that I cannot be verified as I do not have an American phone number. I am a Canadian citizen with a Canadian mobile number that all Citibank employees with an exception of one employee from the Fraud Dept. could not reach me. I was told 3 times that the transfer is OK to go through only to get an email that it is on hold and I need to call the bank for verification. So, I called again only to hear that they cannot verify me with my Canadian phone number. I was also told that my September bank charges will be waved but when I logged in, the wire transfer appeared on hold and the account had a negative $30 charge. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 967f89d40d1c41ae9565c2672519b52c
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{"chroma:document": "In June 2023 I opened an online savings account by depositing a check to me from a 3rd party. After processing the check Citibank determined it to be fraudulent and blocked my account. I spoke to the issuer of the check who informed me the check cleared the bank. Citibank is now holding the funds until they speak to the issuer of the check. I have gotten the runaround from Citi and even though they have the funds they will not release them until they speak to the company that issued the check. It has been 3 months. The amount of the check is $815.00. I will not ever recommend them to anyone for any online account. Their fraud department is the worst. They are not even offering me an explanation why they are holding and not releasing the funds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b6f2d3e74a74eb9bc2d951d039d4ba7
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{"chroma:document": "Been a card holder almost 9 years. Got an email today with a notice they cut my credit limit 9k with no reasonable explanation. Called spoke to a supervisor and they did random credit check. Never have I ever heard of this!!!! So with no explanation I told the supervisor close my account and I\u2019ll do business elsewhere. Not to mention the supervisor did nothing to help or offer anything. Citi is garbage."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff317d34a7fd4026969f37f11b290d90
encoding: FLOAT32
metadata:
{"chroma:document": "Over 400 unauthorized Google Play charges in less than two weeks without notification. Worst credit card ever. Forced to pay. Referred to Don't do business with Citibank. They have been impossible to reason with. Looking for a class action for their practices."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa066aca4f5c463e9f85c7688a7368b2
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a personal check with Citibank. I never received my new checkbooks. At some point later on someone wrote a check for $550.00 or so. I contacted them by phone. They told me they needed to open up a new checking account and close the other that was compromised. Months later one deposited a check into that old account that Citibank never closed as they told me. Now they put a block on all of my accounts and told me they will be closing my accounts in 60 days. Ms. ** from the fraud department on Aug. 25, 2023, told me I needed to go to the branch where I opened up my first account. Please be careful doing business with Citibank. My experience with them has been horrible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eb85b7d65853469faa605c1f863d6ff9
encoding: FLOAT32
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{"chroma:document": "I have been banking with Citibank for ten (10) years. It has become one of the worst banks ever, poor services, Philippines customer services with crying babies in the back, poor banking services. I finally quit banking with them as they not only charge for banking but the services are so bad that there is no value for money. In Massachusetts they closed all branches from one day to another but even their customer services does not know this and they refer you to go into their branches. Worst bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ad7d4e05dccd47c898458e9460801cf0
encoding: FLOAT32
metadata:
{"chroma:document": "Really disappointing customer service. Sequence of events:- 1. Aug 7 - Customer service representative says that issue is resolved. 2. Aug 16 - Customer service representative hangs up the call. 3. Aug 16 - Customer care representative says the information given on Aug 7 was incorrect and they cannot do anything about it. This is 100% bad experience. Being a customer for 10 yrs never expected that I will have to write this. Pathetic & disappointing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1ebf6249a2a04669a2d0a9ad8809908e
encoding: FLOAT32
metadata:
{"chroma:document": "Got this card for my wife to get her some credit started in her name. They only gave her $500 limit, but I figured you have to start somewhere, and it would be raised later on as she used the card. I pay it off as soon as she uses it to make the credit available asap so she can keep using it. CitiBank take the money out of my account within a day or two but takes weeks to apply the funds back to her account. It shows paid but it also shows her credit limit depleted even though they have taken the funds out of our bank. Don't bother calling customer service because the calls go outside the US to reps that speak broken English and are as useless as customer service can be. NOT WORTH DOING BUSINESS WITH."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 16e1af4ddccc438aa4bc4fdeb20982b5
encoding: FLOAT32
metadata:
{"chroma:document": "I called Citi to cancel my husband's ATM card after he passed and they said they could only block the whole account, not the ATM card specifically. Since it is a joint account and I still needed to receive paychecks in his name, the account is exposed to fraud risk and knowing Citi, they will probably try to contact him on his dead cell number if a fraud instance does come up. I hope someone at Citibank's risk department sees this review so future widows don't have to deal with this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d40b320936d042ba8315046718986fe2
encoding: FLOAT32
metadata:
{"chroma:document": "I was offered a promotion to open a checking account, meet the requirements of making multiple deposits and use my ATM card for $1000 of purchases to get 60,000 rewards miles. The deal said after meeting these requirements, WITHIN 30 DAYS I would have these miles credited to my account. I accomplished all these requirements, which Citibank agrees, to not be told that the wait period is 90 days! That was not the deal I was offered! I made travel plans based on having these miles, which will now not be available to me. I have escalated to the bank and they just keep making up new rules without honoring the email promotion I received."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b7c894a1972341f6b010a354b20e6cc2
encoding: FLOAT32
metadata:
{"chroma:document": "My wife and I opened a savings and checking account. The next day CitiBank closed all accounts and are holding our funds for at least 30-60 days. What a nice scam! All\u2019s we did was transfer funds from another account. We have talked to numerous departments and went down to the local branch. They simply quote their policies. I ask what policy we broke they can\u2019t provide that information. Although by law they must provide that information. We asked for documentation on their policies that we broke. Again they wouldn\u2019t provide that information which is also required by law. I hope the government will start an investigation on what is clearly fraudulent. In the meantime until the CitiBank returns our funds we cannot provide even basic needs for our children. Just a reprehensible organization and I hope this review will keep others from experiencing the same situation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0f223333637640539ef067f10866f265
encoding: FLOAT32
metadata:
{"chroma:document": "Website said open a checking account and found the account within twenty days and maintain the balance for 60 day to get a bonus. Called Citibank to confirm the offer at the time of account opening but after six months of maintaining the account balance, was told by the banker no bonus offered."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 34e9785eb2ac4dbf8cc5763453b149be
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank telephone customer service is inefficient because the representative are ignorant and have a room temperature IQ. If you have a choice of banks do not use Citibank for this reason. In addition the representatives are rude."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 97f792d20c9a43a096c76b384fc2d743
encoding: FLOAT32
metadata:
{"chroma:document": "Open an eligible Checking Account from 4/5/23 - 7/23/23 and earn a cash bonus of $200, $500, $1,000, $1,500 or $2,000 when you complete required activities. To unlock your bonus, deposit qualifying funds within 20 days of account opening and maintain your balance for an additional 60 days starting at the 21st day. Only new checking customers can take advantage of this offer. THIS IS ALL FRAUD. AFTER YOU MAINTAIN FUNDS, THEY WILL SAY PROMOTION CODE IS NOT VALID"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6950980af8124c0e91cd59beaaa2e55a
encoding: FLOAT32
metadata:
{"chroma:document": "I have the AA Advantage credit card with Citi, I got this card for airline purchases and to gain points with American Airlines. I had a flight cancellation while I was at the airport and when I tried to purchase new tickets (the whole reason I have this credit card) it was getting declined. I was told it\u2019s because of the size of the purchase and they were trying to protect me from fraud but when I\u2019m on the phone with them they could not verify my identity for whatever reason and told me I had to wait for a letter in the mail in order to verify my identity and continue to be able to use my card. I ended up having to use a different credit card to make my flight purchases. Do not use this company. Their fraud protection service is a joke and you will regret it!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45f6eec4ff1044018d12dd3e909960b4
encoding: FLOAT32
metadata:
{"chroma:document": "I signed up for a promotional bonus of $500 to which 9 months later I still do not have. I called for the fourth time today in 5 months. The last person I spoke to was a supervisor who insured me I was compliant and should have received the bonus so he expedited it and I was suppose to have it in a couple weeks. 3 months later, still no bonus for opening a checking account. Today I close my account along with my credit card, I can not trust a bank that operates like this. And one more thing I had to call because my account kept disappearing from online and I had to call twice to troubleshoot to no avail. Never again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1567ba41b6d04c8898daa2a1cfafe5e8
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give negative stars I would. Moved to the country 7 weeks ago. Have a joint bank account with my husband. His account card works, mine does not. I am up to my 5th card. They keep telling me that there is no issue. When you call, you have to be verified - fair enough. First they ask your card number, then they ask for the last 4 digits of your card number - despite just giving them your full number (last 4 digits included), then they ask for your account number, then your name, then to list all signers on the card. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 29a94a70074443c9b347cbe50a426f96
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{"chroma:document": "I have been with Citi since 1998 (I will no longer be with Citi after this). I initiated a wire transfer (online) early Friday (I have wired funds in the past without issue). The wire appeared to go through. On Saturday, I received an email telling me my wire was on hold, and they needed to verify information. Spent a ton of time giving them information such as what the wire transfer was for, how I received my wire instructions (literally, who gave them to me and how), how many computers I use to check my account (the wire was going to Bank of America, to an American company in California). They did not even credibly verify my identity, but, given the probing questions, I confirmed it was Citibank. I finally get confirmation that the representative will contact the Fraud department and have the wire transfer finalized. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ec1788c7fc04e84b7640b6ebd38a149
encoding: FLOAT32
metadata:
{"chroma:document": "Updated on 07/05/2023: I'd give this bank credit card a minus 5 if I could. After being told 3 times that a dispute that I had closed was reopened (3 times) without anything being done. I finally called the dispute department (after many requests for a phone #) and they told me that the online chat never did what they said. These chat people are offshore and DO NOT UNDERSTAND AMERICAN ENGLISH! Frustrated at best it took over 6 weeks to get my dispute settled in my favor since I never received what was purchased. I was so shocked that I locked my card and will probably close it down the road due to THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED FROM A CREDIT CARD COMPANY!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4d47b6a6db4485fa515af652450bb29
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{"chroma:document": "I opened an account that they closed due to a check deposited. However the account was not closed like they told me and 6 months later my son's DOL PUA check was deposited. They lied about having the funds and when I demanded verification the funds were sent back to the DOL. They admitted to having the funds. However they would not release the funds. After 3 years I still can not get his money and they took the funds out of my account and put them into their account. I have proof anyone wants it **. My son tried to commit suicide after he was unable to pay his car payment and lost his tools and apartment. I blame them for his mental state and want to see them answer for this crime. Email me **."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aec1f374a68e4315b19dd694de047a93
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metadata:
{"chroma:document": "I opened an account with Citibank. Been with them for almost 4 months, but this week my account was frozen and it has been \"under review\". Was told it would take 24-48 hours, but it has been 4 days now."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bec7f8680f8c4ebd841587f951ea085b
encoding: FLOAT32
metadata:
{"chroma:document": "Very bad online system to use, has unprofessional customer service (average 5 calls to get things done properly, hard to understand their English because Indian accents), and don't keep their promotional awards. Trip customers into money pool and hard to get money out. Would not recommend it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ae529b0107c4408bff4052bc0c9c17a
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metadata:
{"chroma:document": "I am traveling internationally and opened checkbook for promotional offer and to have debit card to use while traveling especially to a single country. They did not honor the promotional deal after I opened online as instructed and then I found out this week that the country I will be in no longer has Citibank ATM\u2019s so I end up having to pay the international fees using other banks. You get a robocall answering machine when you call and it is very difficult to get a human being on the phone for support. I do not advise anyone to use Citibank. They are a total scam bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6cf358439609426c9da7df13859f5e7b
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metadata:
{"chroma:document": "I recently applied for this shitty credit card and regretting now as I tried using this card to book airline tickets and it refused to do it and put a fraudulent alert on my account even though I put a large purchase notice in the system.. After doing multiple calls to the customer care they basically follow these useless steps again & again with no luck validating- 1. Do you have any other credit card that we can use to validate? 2. Any other citi checking account or debit card - It does not work either. 3. Alternate phone number- Why would anyone have 2-3 different phone numbers. 4. After all these failed, they send you some physical letters which never arrives in your mailbox.. I have been in lookout for that letter since long and I never received it.. This system is totally ** up.. Save your time and do not apply for this credit card.. I have other different credit cards and they have no such ** issues"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42dbbc13012441c7874f009fb6346581
encoding: FLOAT32
metadata:
{"chroma:document": "I asked to have my account closed twice and they didn't execute the request correctly, then charged me an annual fee again, and would not waive the fee, so it cost me $99 to close my account. Honestly, still have no confidence that it is done correctly now. I would not recommend this financial institution to anyone for anything. There are just too many better options out there."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b64ca9a07b694b3dafcee33067592507
encoding: FLOAT32
metadata:
{"chroma:document": "I recently had an experience with Citibank's customer service while trying to resolve a denial problem with my new credit card. Unfortunately, the level of service I received fell far below my expectations, leaving me feeling frustrated and dissatisfied. One of the major issues I encountered was the lack of effective assistance from the customer service representatives. It became apparent that they were located in another country and seemed unfamiliar with the necessary protocols to address and resolve the issues at hand. This made the process of resolving my problem unnecessarily complicated and time-consuming."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff0e76ac1ee348918a990a0c26ab8f32
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metadata:
{"chroma:document": "Applied for card from AA site, was suspose to get account number to use on aa site did not. Called aa and cut and they said we had to wait 10 bus days to get card and use it. By then flights will be gone. I can\u2019t believe people pay 99 a year for this kind of service. Went to Capital One, got a card and access to use it within min. Don\u2019t use Citibank"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0692c04155f1468b83adcca0c1121318
encoding: FLOAT32
metadata:
{"chroma:document": "I got my first business credit card through Citibank to help move money around. The time to use it came up while I was in the middle of moving and needed to squeeze extra cash out to get an investment to make some money that week and I had to pay down a $500 to complete the $1000 purchase and come to find out the hard way that Citibank transfers take 7-10 business days. I ended up going into debt with the money being taken out of my account, payroll hitting that week and unable to complete the investment so no money was made either."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25837d6156a649da9e05d0020e253032
encoding: FLOAT32
metadata:
{"chroma:document": "I sent the below request to the customer service center in San Antonio, Texas on March 22 and have not received a response. I then sent the same request to the address on the 1099 in Long Island City, NY on April 17 and have not received a response. Maybe I will get a response by posting my issue as a review. I recently received the enclosed IRS From 1099-C Cancellation of Debt for account number for calendar year 2022. This account was closed in 2019. Therefore, there could be no cancellation of debt in 2022. Furthermore, when the account was closed, the outstanding balance on the Checking Plus was 0. Therefore, there was never a cancellation of debt at any time. Please issue a corrected Form 1099-C and notify the IRS that the amount of debt discharged is 0 so that a Citibank error does not result in paying income tax on non-existent income."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: afd00d6874ab4b8394ed4f81d3f8b590
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an online CitiBank Savings account to take advantage of attractive interest rates. After opening the account, I made two deposits on separate days, one for $1,000 and another for $10,000 for a total of $11,000. The life of the account literally only had those two transactions. After the 2nd deposit I was unable to access my account and was directed to their fraud department. During the correspondence I was informed the account was closed and not given any specific reason for the closure and it may take up to 60 days for my funds to be returned."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0f5dc56a88b64499b7b94bd3768ef372
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metadata:
{"chroma:document": "For starters they promised me for months that they would give me back my deposit for my secured card. Last week employee even took my bank account and routing info to deposit my deposit via direct deposit. I\u2019m now being told that my deposit went to pay off my card and the amount I paid off was only late fees and interest, and that they won\u2019t give me my deposit back. Yet why did they take my personal info last week? Seems a bit odd. Stealing customer's info and giving false information! If I was you I\u2019d steer clear of this please! Go to a credit union!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2544e031b9154e77a49aa833aa337461
encoding: FLOAT32
metadata:
{"chroma:document": "I have money held in a high yield savings account.  For whatever reason ... I cannot access these funds. No one at Citibank can tell me why. This bank is terrible.  Too big. Sloppy. Outsourced Customer service to people reading from scripts who suck at simple troubleshooting and communication.  I would caution using any of their banking products. They have very little means or manner of troubleshooting. You can in some instances run into trouble accessing your own funds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e909d3a39ce7407b88128b9324269d23
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank is offering promotional checking accounts. I unfortunately signed up for one. I had clicked on the link that was provided on the promotional page and signed up for the checking account that way. I then called immediately after to verify that I was signed up for the Promotional Checking account and was told yes. I then deposited money into the new account and waited. A few weeks ago I called to find out if my account was earning interest and was told no because it was a promotional account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: be683955c4754d00bfbbca20ecd22722
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a Citi Savings account. I deposited 2 checks. Both cleared and showed as such in the statement balances. Then I received a notice accusing me of fraud (intention to deceive). I called the Fraud phone number and multiple times spoke with people with heavy East Indian accents that I could not understand. They never identified themselves. They could not tell me what I was accused of - said it was in the fraud process. They kept asking me for the phone # of the person who wrote the (missing) check. This seems suspiciously odd, nor am I giving out anyone's private information. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0f3e4e56477a48f180816d50055745a0
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{"chroma:document": "I have been struggling with Citibank credit card since they questioned a payment to a landscaper three days ago. This kind of thing happened many times in the past and was simply cleared up with one phone call. This time, after more than usual effort including multiple calls and elevation to a supervisor, they restored my account and allowed the charge. Yesterday, they refused a charge to the same vendor. Despite escalating up several layers of management, I was told I have to wait until I receive a letter with a code, probably taking 7-10 days. This means all my recurring charges, e.g. internet and insurance, will be refused for 7-10 days. When I looked online to see why this was happening after over twenty uncomplicated years with this credit card, I found the Citibank credit card business was sold to Axis Bank in India in March 2023. I\u2019m switching to Barclays for my AA Advantage credit card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 24eac773081e490394ef974b5521bdb6
encoding: FLOAT32
metadata:
{"chroma:document": "It took almost THIRTY DAYS to receive my card in the mail. They would not review my application for the limit I was approved for, even though I called the same day I was approved for the card. Do NOT get a Citi card. There is more to this story but their customer service has worn me out. I am tired and frustrated. Heed my warning to not get a CitiBank credit card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cac93a61b8624fbcbab7ab962621847b
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{"chroma:document": "My mother was hospitalized on a ventilator for 9 months and had no way to move cash to CDs except online. Citi gave her no way to add beneficiaries and rejected mailed instructions. Now that she has passed away, my family is stuck in a long, expensive probate process to get these funds because Citi refused to lift a finger while she was still alive. No staff there at the branches or online had any idea how to help. Citi's inflexible, impersonal, cookie cutter way of doing business could not handle this situation, costing us thousands in legal fees. On top of this, we found out that they auto-renew the CDs of the deceased. I would not recommend Citibank to anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c2bdda3df35448479144160634f718f9
encoding: FLOAT32
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{"chroma:document": "I'm not sure what's going on lately, but people pay me as a freelancer and Citibank takes as long as possible to clear the payment (like way longer than merits the relatively small amounts). I have a check for like $400 for example - more than 5 days to clear and still not there yet. Same with direct deposits from companies. If you call customer service there is nothing they can do and no way to complain or find out what's going on. And to get to customer service human being you have to jump through hoops. I'm writing this review because it's got MUCH WORSE recently. I would change banks if it wasn't registered with so many of my clients."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 26b2190c501341deb3678fd83bd4d64c
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{"chroma:document": "Citibank opened a new savings and I transferred a big amount to my savings; now they have blocked and closed my account with no notices and not ready to send check details. I begged them that I need money for hospital medication and release funds but the customer service new account fraud dept agent says me, \"That is your problem and call us after a week to check status.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5c240cb9bbb04f079a4192db5c0dad97
encoding: FLOAT32
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{"chroma:document": "For no apparent reason they single handed destroyed my life that I\u2019m on the brink of bankruptcy after being a client for almost 40 years with no regard for the outcome and ripple effect they caused to my family and I. After being a loyal customer with no past history issues with any of my accounts and no prior knowledge I was treated like a customer with a bad history with their institution."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1da4c9df04c14b839d5b2c149f1dbe14
encoding: FLOAT32
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{"chroma:document": "They were sending so many promotional offer for credit cards and finally even I do not want this carp, somehow I took the decision lets apply for this time. After application 2 weeks nothing came then I called their customer care just to make sure they are in process or denied my application. The first thing CC person said, \"Sorry due to some software glitch your card was not dispatched and we will release this today itself.\" After 2 days I got the card and I activated and then how to make online account for it, there was no instructions in the envelope which was filled of their papers, no papers regarding the scheme through which I got the card, like within some duration you need to spend X amount and then you will get Y amount."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f68c9629a7942c2962040c9bfff3190
encoding: FLOAT32
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{"chroma:document": "On December 1, 2022 I called Citibank to inquire about a Flex Loan. The agent explained to me how the loan worked, and I said it sounded good. She then continued to tell me more about how the loan worked, and at that point I said I was not interested. It seems that the agent approved the loan before our call was finished and when I said I was not interested. I now had a Flex Loan that I had not approved. I called December 2, 2022 to ask how to rescind this loan, since I had not approved it. I was told it could not be rescinded, but if I repaid the loan it would go away. On December 5, 2022 I repaid the loan in full, but it did not go away. I have spent three months calling and filing dispute letters, trying to explain that I had not approved the loan and that I had repaid it in full. No one would listen or try to resolve the matter. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4bfca7c54cce40758aafee3760d5a3b2
encoding: FLOAT32
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{"chroma:document": "I have a Costco credit card, hence the Citi account. Worst bank I've EVER dealt with in 30+ years. They changed the monthly account balance requirement, never let me know, and starting charging service fees to the tune of 25/month. I just caught this and you can't get past a 'bot' online which can't help you. I'm closing all accounts and if I have to drop Costco as well, so be it. I'll switch to Sam's or something - not worth the money I'm losing to fees they sneak in. I could easily maintain a larger balance but I have to be aware of it to do so. Shady bank. Bots for online help or you get a third world rep who can't speak English. Done with Citi forever!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b1a97f4789484f53b2d91c2570444c7c
encoding: FLOAT32
metadata:
{"chroma:document": "If you think other banks are bad try Citibank. They would close your account for any single reason, and they hold YOUR OWN MONEY until they feel like (thief) WITHOUT ANY EXPLANATION. DUMB BANK. I really Hope they go bankrupt and close!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 55b1e8c29eec4c038807b7fcfd21cfc5
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a Citibank customer for 10+ years and I have finally given up hope that they will -- or can -- ever change for the better. A couple years ago I contacted an agent via chat about how I might close an account. The agent actually went ahead and closed my account without confirming anything! Worse yet, the agent didn't tell me I would be charged a monthly fee thereafter..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dd9be432ee1742aead32c05f220dc2e2
encoding: FLOAT32
metadata:
{"chroma:document": "Called Citibank because of a failed defense travel system which delayed a payment to Citibank. Due to a payment to them my card was cancelled although it was paid in full. When I called to see when I could use the card again to buy a ticket for a flight for permanent change of station orders, I was told \"I am restricted from using the card for 60 days and it will not be expedited\". Horrible Experience, the worst credit card company I have ever dealt with, this was a nightmare experiences with CitiBank and, I will never use them again nor any other cards related to CitiBank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e8c05e834dfd470486ddbb1d20fe9b32
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{"chroma:document": "Citibank offers better CD rates than other big banks, so I decided to give their CD a try. Unfortunately, after about 10 attempts, I was unable to open a CD account online. I went to the branch for help, and the personal banker was also unable to open the account for me either, so I had to wait for his phone call and visit the branch again. Finally, he got it sorted out and opened the account for me, but he did not mention that actually CD account required a much higher balance to waive monthly service fees. Nowhere in Citi's CD ads was this fact mentioned. When I found this trap, I immediately closed the account and lost my trust in this bank. I also demanded downgrading my account. The banker said he had done it for me, but when I received my bank statement in the following month, it showed my account package remained the same. I wonder how this bank created such a deceiving culture among its employees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a16ced5d5a9149f4a46264ef6e388bb1
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank online banking is often unable to edit or delete transfers between my accounts after 2-3 weeks which forces me to call them. The AI is not user friendly and causes one to call frequently. The customer service is outsourced overseas and unable to understand at time or assist. They just say the online banking is being updated. Can anyone recommend a better banking with functional customer service and an online banking system?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dfb6a0be94da4916a7c02705080eca6b
encoding: FLOAT32
metadata:
{"chroma:document": "When you call Citibank customer service, you are often sent to an overseas service center. The lines are very poor and the customer service people very difficult to understand. In doing a simple domestic wire transfer, I had to make more than 8 calls--after the online transfer had problems-- and had to hang up on most calls. Eventually, I called my local branch, where I got help. But when he had to connect me to an overseas center, I again had difficulty. I have many friends with accents and understand them, but people at Citibank centers are nearly impossible to understand. They need to speak slowly enough so we can figure out what they're asking. Later I had 4 garbled messages to call Citi Fraud Prevention but the number given was impossible to understand or did not work. Citibank is not serving its banking customers well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f4aa54117f64335b5bd8ef59be1e8ed
encoding: FLOAT32
metadata:
{"chroma:document": "I know that Citibank has gotten some negative comment but personally, I couldn't be happier with the features, ease of use and terms they provide. I have a checking, savings and a Citi Double Cash credit card and after one simple phone call to their customer service over a year ago, they all operate flawlessly together. And, no, I'm not someone with a heavy financial portfolio. I've been down to zero dollars plenty of times in my checking account. But depositing any check, from any number of banks that my customers use has been 100% successful and the funds are available within seconds no matter what. Now THAT can't be said for any other bank. Personally, I find Citibank to be perfect for my needs and am really glad I decided to give them a try after Credit Union mishaps and ridiculous inconsistencies at other other major banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: baff53204dd84b80921562ca969afd4b
encoding: FLOAT32
metadata:
{"chroma:document": "The customer service couldn't be any worse. They know nothing and can help you with nothing. If you do not have access to a branch you are screwed. They hold money and customer service can't do a thing to release it. I wanted to send multiple Zelle transfers. They held the money and wanted me to wait 14 business days for it to resolve itself. I sent several wires to a title company for a home purchase and out of the blue they hold one of the wires. Customer service can't do a thing to help. They have limits on wire amounts unless you walk into a branch but they don't have branches hardly anywhere. They are worthless, really and truly. They have no inside information or authority. You will learn nothing new when you call customer service. I could be a customer service rep for them with zero training. I should have closed my accounts long before this review so shame on me for sticking it out with such a terrible company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45242b3059c94faa91c7567aa81214b2
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a checking account. I transferred monies from my other accounts to fund the account. Once the funds cleared, I paid numerous bills. The next morning at 8:00 a.m., my account was marked for closure. My funds are non-accessible. I cannot see my account information, transactions, where my money is, how much. My bills were not paid due to reversal, so I incurred reversal fees, late fees, and interest. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eb3b1bf873ff41bd8f0d9cdd600709f1
encoding: FLOAT32
metadata:
{"chroma:document": "They did not honor their $450 savings bonus offer. All requirements were met. I have spent hours on the phone to customer service to no avail, always just get one excuse or another. Will never use Citibank again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ef008e58a92416dbddf48c3a853eaf8
encoding: FLOAT32
metadata:
{"chroma:document": "Not Citi...** bank...Looting people's money in every way. You can't make an even a honest error with them for the first time even after being with them for years. They will impose charges anyways. Doesn't matter you talk to anyone, they don't have courtesy to waiver."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 285737a0970248708c126caa3e3bfbd5
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank is by far the worst bank I have ever used. They are a nightmare to talk to and just repeat everything the other says when I'm trying to ask a question. They \"closed\" my account without warning and then said it would take up to 60 business days for it to be closed. Because of this, MY money in this account is sitting in limbo for that long. Money I need to pay bills for. I talked to at least 5 different people and they could not care less about any of this. One of them even hung up on me. Please NEVER use this bank. Now I'm looking at being without a home. Thanks, Citibank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 82345389d9c544d699f5d016834bd1f9
encoding: FLOAT32
metadata:
{"chroma:document": "Wish I would\u2019ve read other reviews before getting in deep with this company. They are wolves in sheep's clothing. Everything sounds good at first, but they\u2019ll be the first to Jack interest and hang up on you. FOUR times I was hung up on in a row spent hours on the phone. They lowered my credit limit on accounts I had flex *loans* through\u2026so don\u2019t trust the loan part. It\u2019s still a CC. Buncha crooks like Wells Fargo."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 97a39f1c56d94b91ad1f6dc65a90e875
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metadata:
{"chroma:document": "I have called many times to resolve my situation. Today I spoke to 4 different reps and 2 of them supervisors. I was advised if I went to a branch they would release my money. The nearest branch is 6 hr, the supervisor knew this. Luckily I called and the branch manager advised they could not release my funds. They tell you whatever they want or hang up on you just to get you off the phone. They do not care how their actions affect you. I am also filing a complaint with Consumer Protection, BBB and the OCC"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 235c998f606e4f60994567970dcb1a23
encoding: FLOAT32
metadata:
{"chroma:document": "I have had this bank all of about 2 weeks and it has been a nightmare. I can't add my card to Apple Pay. They keep suspending it. I tried change my phone number due to me moving they state. I have to send a letter in writing. Nothing can be done over the phone per their security procedures. I tried using my card for a couple bills. It declined. I call, \"Oh we can't validate you by phone.\" Go to a branch which is 5 hrs. away or I have to wait for them to send a letter in the mail once received. Follow the directions on the letter. I would never recommend this bank to anyone not even my enemies."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 09862b3146bb435fb88c13719cf53e32
encoding: FLOAT32
metadata:
{"chroma:document": "I was referred by another person to open a Citibank checking account. Other person was supposed to receive a $100 referral bonus - which Citi never paid and never even acknowledged. Both of us opened accounts with large sums of money because we were supposed to get a large bonus for opening the account. Citibank did NOT pay the bonus to either of us on time. They changed all the rules for me and told me they were going to take up to another 90 days to pay the bonus - above and beyond what was in the terms of the agreement (which I read very carefully). Do NOT EVER trust Citibank with your money or to keep it's promises and for the love of Pete, don't participate in any \"offers\". You'll spend hours on the phone with people that barely speak English trying to get Citi to keep its word."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 743216a0388349419d870ec029d24112
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank sent a letter to confirm my company. I assumed it was spam as Citi has never done this before. They could have requested the info on my monthly statement and I would know it's not spam. Without a reply they canceled my card (7 cards as it's a business account). Never told me they were canceling. When it canceled all the 'thank you' points were deleted. I was a customer for more than 30 years. After more than 2 hours being bounced from dept to dept, no one can help. Citi has no customer service. Adios Citi."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 495e2f24d88d435fbf35ee6ec4a04aa1
encoding: FLOAT32
metadata:
{"chroma:document": "They advertise above average rates and a 450 dollar bonus after 60 days for new customers. I made my deposit in August and am still waiting for the 450 dollars. I have been calling for 4 weeks not and continue to be hung up on, promised I will get my money soon, been passed on to managers and have a complaint file that I'm now being told they have so many complaints they haven't gotten to mine yet. They originally said the complaint would be resolved in 10 days then 20 then 30 and as of today still don't have an answer to where my bonus is. Put your money somewhere else, they are a horrible company with no customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76d17201833d42948609759136f5632b
encoding: FLOAT32
metadata:
{"chroma:document": "Go to another bank. This bank has no (none whatsoever) customer service. Prepare yourself to spend a day on the phone being transferred to what they call specialists. You will be annoyed beyond compare. They have branch managers who refuse to pick up the phone, when you go to see them, they will refer you to the customer service telephone #, because it isn't their area of expertise. I am talking about a Business Account, I have closed my personal credit cards for this exact reason. Business Accounts are tougher to close out. Save yourself a lot of angst, and call customer service lines before you open an account with anyone. Their customer service telephone is just a loop of morons who keep passing the buck. The last one who said she could understand me was Blanche id ** - ask to move along, she has a problem with the English language, and after almost 14 minutes, she asked me to call back and talk to someone else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 18b310ab32ce4d45a2df8a8f346cf6a7
encoding: FLOAT32
metadata:
{"chroma:document": "They hung up on me while I was trying to withdrawal money. Multiple times and then wouldn\u2019t let me withdraw my own money because they said it was a monthly limit and they couldn\u2019t change it. Then proceeded to hang up on me again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66260623b29d402f892822a441fb3698
encoding: FLOAT32
metadata:
{"chroma:document": "Do not trust Citibank. I spoke to customer service 3 times but unfortunately, they played a game with me and third time I called customer service her name was Prelie and she was so impolite. she thought I was born yesterday. I'm so sorry for Citibank that doesn't know who should work for Citibank and they don't know how should teach them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: de25aeea4d4848f6bde2852fc842b04c
encoding: FLOAT32
metadata:
{"chroma:document": "Citi checking account is such a bad account. Citi online didn't let me add my external account so I can fund my new Citi checking account. I tried several times and it never worked. I had to wire money to my new checking account. I had to pay wire transfer fees both to Citi and Allegacy. Terrible experience. Really poor bank. I called for help and they were unhelpful and rude. If you have other options, go there. Don't waste your time with Citi."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fba73a65ff80422ebd168bda2edacf02
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Citibank for almost 10 years. At the end of each year, I would save my points and buy a Christmas gift for myself. In 2022 they pulled a shady, lowdown, BS move - their points program are no longer one-for-one. The 200 points I had saved up were now worth $2.00 instead of $200. Additionally, my 11% interest rate was increased to 24.99%...I seriously don't understand why. Called customer service and they don't know why either. ZERO notice from the company about either of these changes. THIS IS NOT HOW YOU TREAT LONG TIME CUSTOMERS WITH EXCELLENT CREDIT!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 809e4b3ae0ac46a2b21ff22e3098b368
encoding: FLOAT32
metadata:
{"chroma:document": "I don't recommend Citibank credit card. I purchased a defective engine part shipped to Texas on my Citibank credit card from the California based ADV Cylinder Heads' (Seller) website. Eight days after receiving the defective item, I returned it to the Seller for a refund, however, the Seller failed to credit my Citibank credit card. In less than 30 days after making the purchase, I contacted Citibank customer service to file a dispute and I timely submitted a written dispute to Citibank Sioux Falls office as instructed on the reverse side of my credit card statement. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 15efb0254a9b4ab490ecb3c083eb533c
encoding: FLOAT32
metadata:
{"chroma:document": "Sent $550.00 thru Western Union as payment the service provider requested. Citi charged me 5% or $27.50 because they said it was a cash advance. Transaction occurred on the 12th but didn't post until the 19th so they also charged me interest of over $3.00. Callled to try and get someone to help me with these ridiculous charges, they wanted to school me on cash advance procedures. I plan on cancelling the card because of the awful treatment I received. This company never heard of service recovery."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb22690d40a84d75ab019be537a85b69
encoding: FLOAT32
metadata:
{"chroma:document": "Customer service is the worst. If they don't the answer they will say \u201cgive me a minute\u201d and just forward call to someone else. It is so disrespectful. They keep wasting so much time. Their reward card is everything but not rewarding."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6db7f2d94d0a481faf051b345d25555c
encoding: FLOAT32
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{"chroma:document": "We have had a Discover card for 30 years and have always paid the account in full at the due date, I read about a Citi Bank credit card offer where you would accumulate double points for paying off your account monthly and use your points for purchase or use as money toward your bill, plus they offered $200 cash free if you accumulated 1200 in purchases the first payment period. I did all this only to find out points were worth a penny and you would not get your $200 until one year after your card was effective."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c5679b9777d3455bba09b51fa9be63f5
encoding: FLOAT32
metadata:
{"chroma:document": "I am a Citi Mastercard customer. I received an invitation by email to open a high-yield savings account. I tried 8 times to do this using the link provided. Each time it did not work and said to call customer service. Called this number many times and only get foreigners who I can't understand. Each of them gave a different reason why it didn't work and transfer me around. Don't trust this bank, they will not honor promises and have no customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b3e9cdb3f9c488fa8d4299167ac7ad0
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{"chroma:document": "We received an offer from Citibank to open a checking account and fund the account with $75000.00 and we will receive a bonus of $1000.00 in 60 days. After the sixty days had passed I called to follow up with them, they kept passing me from one department to another and then they came up with the excuse that they have to file an investigation with their back office to open a dispute. I think this ban is a complete fraud, they have not paid me my bonus, they have had my money for more than three months and have no clear answer but just to say they need to investigate my case. I think the feds should be investigating this bank. Please do not bank with this company. Please look at the below offer and see for yourself."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 59b3e697302945eb953bcb5fc431332d
encoding: FLOAT32
metadata:
{"chroma:document": "3 months again I was scammed on my Zelle for 750.00 and Citibank was supposed to investigate, well they came back and told me that because I sent the money it was on me. Well I should\u2019ve left then. Well today my husband made a mistake depositing the wrong check in my account, instead of them calling me or contacting me, I call them soon as I found out, they closed all my accounts and now I\u2019m afraid they not gonna let my rent check go thru. This is the worst bank ever. No compassion at all. Cold heart and doesn\u2019t take the time to speak or try to fix the problem. I will be uploading all the calls I recorded of them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81e69eeaa696433287641f0e24dcbd37
encoding: FLOAT32
metadata:
{"chroma:document": "I filed a dispute for fraud on my account and then Citibank turned me \u201c the account holder\u201d into the fraudster. Citi bank locked me out of my accounts after filing a dispute\u2026 stating I couldn\u2019t provide the correct answer for a security word. I have never set up a security word or question and have never been asked for one until this time\u2026 understandable due to a report of fraud. I immediately went to a branch to confirm my identity and verify account information on November 19, 2022. I received my new bank card 11/22/22, activated it and again went to the branch after attempting to access online banking which I was not able to do. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: be161026390c4f00933ee82bee45b28d
encoding: FLOAT32
metadata:
{"chroma:document": "My husband has banked with Citibank for 30 years and recently added me to his account. I beg him to go elsewhere. Every single time there is an issue they transfer you and transfer you and never resolve the issue. We spend HOURS on the phone with them. They even allowed a fraudulent $10k transfer despite answering, \"No. I did not authorize!\" Case still pending 6 months later. Call center in Philippines."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 64f136966dcf4816aabb87fa21b1f0f5
encoding: FLOAT32
metadata:
{"chroma:document": "There are many banks to choose from. Save yourself time and effort and opt for any bank other than Citi. It is impossible to receive service from them despite their slogans about customer service and various pledges."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 856fe5a4732e49b598d482a9b0fe0770
encoding: FLOAT32
metadata:
{"chroma:document": "I have two companies each with a Citibank checking account. The two entities are within two miles of each other and both use the same branch, also with those two miles. Both accounts were set up by the same individual at the same time. On October 5, my one account wire $3500 to the other account as payment for services. This wire has been stuck in Citibank's review process since and has been at the 'highest' review level for weeks. None of the participants are on the OFAC list. The same wire has gone through half a dozen times since the accounts were set up."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f562f387261346b08bd15c2abd855a95
encoding: FLOAT32
metadata:
{"chroma:document": "I'll try to keep it short, I make 300k plus and have several Credit Cards. CITI has my line of credit at 1000, yes, you read that right, I make that in a day as sad as it sounds. I'd like to cancel it but don't want to ding my credit score so I am stuck with this crap of a credit card where I'll have to buy a pack of gum every few months. Don't bother with this one."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a426bd8a6cb845d189e6017eac92932b
encoding: FLOAT32
metadata:
{"chroma:document": "I applied for a Citibank credit card today, so that I could have access to a concert presale that is only available to Citibank credit card holders. I explained to the rep that I needed access to my account today and she told me that she would be able to provide me with the new account information over the phone as soon as I was approved. I wanted to make sure, so she confirmed this several more times before we proceeded. She even switched me to a card that would give me instant access to my account upon aproval. I applied over the phone with her and was approved. She then tried to quickly end the call. I asked her for my account information and she stated that she couldn't give me that information and I would have to wait 7-10 days for my card to come in the mail. She then said that if I had applied online, I would have been able to access that information, but since I did it by phone, she couldn't help me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a7de9afc621d45a194c7ad5e1c09aa61
encoding: FLOAT32
metadata:
{"chroma:document": "On 10/24/22 I opened a savings account with Citibank with my online access (have been a credit card holder for more than 31 years). I transferred $20,000 from my local bank to fund this account. However, before the saving account could be funded it was closed by Citibank. Upon finding out the account was closed, I attempted to stop the transfer from my local bank, but was unable to get it stopped. The transfer occurred on 10/26. Now after more than 30 hours of phone conversations with Citibank customer service reps/supervisions I and am still without the money and have no idea when I will be receiving it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1d9e66f4dc484cb1a9033204abaa389d
encoding: FLOAT32
metadata:
{"chroma:document": "My wife main account was named as a fraudulent account because of a void check paid by a customer. She was a join in my account and once Citibank decided to closed her account my account who was different but her was in also was closed. I never received a warning or something letting me know the situation and I was super surprised how was possible that they close everything just for a void check. They take actions without notifying the customer and in my opinion they should gave me a option if a want to continue with my account without her or closed permanently. So please if you can choose any bank that it not related with Citibank do it, don\u2019t get close to Citibank even to cashed a check. Avoid any bad moments."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 68c9b8f2997545d386a621efd54f5174
encoding: FLOAT32
metadata:
{"chroma:document": "I recently made a payment on the 9th for my credit card. While on the chat app with customer service I was told that the payment would be applied to my balance on the 24th automatically (2weeks) however if I waited 2 business days and called with a verbal confirmation the customer service team could contact my bank, confirm the payment and release the funds that day. I called in 2 business days and a nice lady informed me it would take 1 more day for the payment to be confirmed. I waited 1 day and called yesterday and the customer service rep I talked to said it would still need another day. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2b4485de7ba4e7e87adb8351a4059d0
encoding: FLOAT32
metadata:
{"chroma:document": "This service is beyond Terrible. My mother has dementia and someone got into our joint account and closed the account via online. I notified the fraud department and talked to 5 different people and received 5 different answers. The account was closed online but I was told that I had to go into the branch to prove that I was the legitimate account holder, who was authorized on the closed account. They refused to give me any information related to who closed the account or where the money was transferred too. When I asked to speak with the supervisor's supervisor, the 5th person who said he was a supervisor, said \"Just go to a branch, thank you\" and hung up."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b8eea172abea4e89a201ebe0dc500165
encoding: FLOAT32
metadata:
{"chroma:document": "Stay away from this bank at all cost. Their fraud department is a joke. They have 11,000 of mine frozen for suspicious deposit for over 2 1/2 months now. With no proof of any fraud. Cause there is none. I have known the person that gave me the check for several years and have received many checks from them. With over 20 hrs. of mine being on hold, and being hung up on. Customer service is very disrespectful. They always say a supervisor will call me but still have not received one phone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ee076d03b0e64ae6beb15910e9279ee6
encoding: FLOAT32
metadata:
{"chroma:document": "So I downloaded the Citibank mobile App just today (account opened months ago). I entered my username and my password and waited for them to send me a code to my cell. Since the code never came, the computer logged me out. I did that two times the code never came, so I called Citibank customer service. They finally sent me a code but when I entered the code it came up error code \"MFA.\" I was then told unless I had my debit card and could give them the code on the back, they could not give me access to my account or correct the problem! Seriously!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 248161b0a597434e95dc00eff5e196aa
encoding: FLOAT32
metadata:
{"chroma:document": "Prior to receiving the following notice regarding the delay in the availability of my funds from a check that I deposited through the mobile app, I learned that the check CLEARED. Mind you, the payor of this check was a federal gov't office. \u201cThe following longer delays will apply (because these deposits may be returned for the reasons indicated). Amount Being Delayed: $1,069.88, Date Available:  November 11, 2022, Reason for Delay: \"We have confidential information indicating the check may not be paid.\u201d If I could give \u201c0\u201d stars, I would."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b26f826dffde42debe43d546f8d5b843
encoding: FLOAT32
metadata:
{"chroma:document": "Customer service in Philippines. VoIP is poor, cutting off plus Philippines don\u2019t understand you. No ATMs. No offices around Vacaville. All ATMs are in 7/11, no cash in option. No signs that it\u2019s Citi (7/11 signs on the screen). The Philippine representative said they have office in Fresno. Or I can do deposit via Western Union."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8cb370bc4d4542edbb2be5183aef8d45
encoding: FLOAT32
metadata:
{"chroma:document": "Do not use this bank. Their online systems do not work. I tried unsuccessfully for 2 days to open an account and the experience taught me that I absolutely should not have any dealings with this enterprise. The system aborted repeated attempts on different days to open an account. I could not establish contact by means of any \"Contact Us\" links. I finally got hold of a person who informed me that she could not handle international banking and transferred me to a number that kept asking me for my account number. I am glad I found out how bad this company is before I opened an account. They obviously do not want any new customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2eee85be7b254b56a3fc33c4c3baf44f
encoding: FLOAT32
metadata:
{"chroma:document": "This bank offers a rate, enticing you to deposit your money, then they do not pay anything close to the advertised rate. In October, 2022, they advertised a 2.20% interest on their accelerated banking account. What they actually paid was around 1.70%. I would not recommend conducting business with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b5c91ede345241de9c511401ac9a4a76
encoding: FLOAT32
metadata:
{"chroma:document": "I tried to withdraw my money from my savings account, but the automated system wouldn't allow me to do due to a system error, so I called customer service... 4 hours later, after the greatest runaround I've ever experienced in my life from a company, I was no closer to getting my money out of the account than I was at the start. I have never encountered a more incompetent, unprofessional, or downright unintelligent customer service team than Citibank's, and I'm shocked that they haven't been put out of business by how badly they treat their customers. If I could give 0 stars, I gladly would."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2bc4e298b544906ad439c09ca197cb2
encoding: FLOAT32
metadata:
{"chroma:document": "Don\u2019t trust Citibank. Doesn\u2019t matter how good of a history you have with this company. Good credit limit, great payment history with this company doesn\u2019t matter. My whole family had COVID, I had two neck surgeries, a back surgery, physical therapy, several epidurals and all the diagnostic procedures necessary. Yes I depleted my savings and had a few medical bills go to collections which I have paid. And yet Citi did a review and dropped my line of credit over $9,000, even though I had great payment history with them, dropping my credit score and making it harder to recover. Why? Because this company can care less about their customers. I\u2019m going to cancel both my cc and savings account and I advise you to take your money elsewhere. Btw I called after the credit reduction and was told they couldn\u2019t fix this and referred me to a 866 number to resolve, yeah that was Equifax. See, your history with them means zip."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bf31329c8af44685ada63113ce7d584e
encoding: FLOAT32
metadata:
{"chroma:document": "Citi froze my checking account without any explanation. I had received emails and text messages asking to verify the validity of recent purchases and I green lit all of them. Didn't matter. Account still got frozen. As a preferred/VIP customer I did not even get a phone call or email that my account was going to be frozen, so all the checks I had written that week bounced and my clients were all hit with fees. Citi eventually unfroze my account, still offered no explanation as to why and refused to reimburse me for the fees I had to make up to my clients. Disgusting. Off to Chase I go!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66d2c59654c342e2ba2c0ad8591278c0
encoding: FLOAT32
metadata:
{"chroma:document": "Carrollton Texas, checking account. I opened an acct 2 weeks ago and within a week Citi closed my account terminating my relationship with them for no valid reason. My new acct was opened and I only had access to my online acct which I was able to set up direct deposit and Zelle. Within 2 days from activating my online access I paid my rent using my bank acct number because I did not have my debit card. That is the only transaction besides the Zele transaction I made to acct to pay my rent via bank acct and the next day I get an email that my acct is being closed due to me violating my terms per client manual. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: acac614d4ae346cab25fea05cc9be5d0
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank is a cheater bank. It traps customers with promotion offer and then does not honor it. I too fell prey to their dubious strategy and opened a checking account which was having a promotion. Now after 5 months Citibank tells me there was no promotion offer... I have the online promotion offer still saved with me... They are cheats.. Making innocent customers run around and giving mental agony for a mere ** promotion... Citibank. I never imagined that a bank this well known would cheat its customers like this... Change your name from Citibank to **bank..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c429723d6ea4fd381c01762b7ab348e
encoding: FLOAT32
metadata:
{"chroma:document": "Credit department claims I already have a Meijer credit card. I do not. Can't speak to anyone to find out details. Automated teller won't get you to a human. When I finally reached a human, he gave me the same phone number I already called several times and then hung up on me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dfaccc1929404855a65ae7c2ff7f0c1b
encoding: FLOAT32
metadata:
{"chroma:document": "Saturday I deposited a check for 1,110$ and now I have to wait 2 weeks for it to clear. Yes, not important for anyone that has extra income or more than me, but tell me how am I supposed to food shop when I was hoping that check would clear 5 days later...Now I have to wait 7 more days, beautiful product. Took my check to a cashier, can't cash it because your MOBILE APP asked to write Citi Bank Deposit on the back. I can't rob a bank, but a bank can sure ROB us. **--YOU."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 216949c094b041528ccf837edd3bfba7
encoding: FLOAT32
metadata:
{"chroma:document": "I have had an online savings account for over a year. Poor service but tolerated. Attempted online sign on. Told I must enter my debit or credit card number with Citi. I don't have such a card from Citi nor do I want one. Called 3 different customer service numbers (India) no help. They insist I be mailed a debit card (5-7 days) to access my online account. I wish to do a wire transfer of funds TODAY. Shockingly there is no human mechanism at Citibank to accomplish. I must wait for the debit card to arrive, register it online and then maybe I will again have online access where I am sure I will encounter more issues to transfer my $. I am going to close the entire account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 41b839200280407ebd04b7afef863afb
encoding: FLOAT32
metadata:
{"chroma:document": "I switched from a bank to Citi...& transferred money & they're making me wait 5 days to access my funds. Stay away from Citibank. They're Trash!!! I will definitely be closing the account once my funds clear!!!! Never again Trash!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bdebd5f3652b44dd8267822bb162a85f
encoding: FLOAT32
metadata:
{"chroma:document": "After signing up for a Citibank Interest Checking with a 50K funding and promo to receive $700 after 90-days, then waiting several months after the 90-days, then calling Customer Service to inquire, calling again, and calling again (1-2 hrs per call). I found that the folks on the call were not listening and more or less working through a state-diagram. A case was ultimately opened, and I was promised to receive in mail the outcome. This did not happen. Another call was made, another 2-hours wasted. The escalation path takes you to another powerless representative. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e73dd36ab2a448e7a9dd658eb50d825c
encoding: FLOAT32
metadata:
{"chroma:document": "On September 16th 2022 I lost my Costco CitiBank Credit Card in Riverside, Ca. I IMMEDIATELY called city bank and informed them of my situation. I DID NOT want anyone to make unauthorized purchases on my card. (I was PROTECTING citi bank.) I spoke to a customer rep. who in turn handed me over to another woman. I was grilled for over 30 minutes by her in order to make sure that I was the card holder. (Overkill) I informed her that I needed to have a replacement card the next day as I had prepaid my three days at two hotels plus gas expenses. (PREPAID $ 525.00.) She assured me that I would receive my new card at my daughter's address. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c474baa2b1b14a04b9e99c89b28830fc
encoding: FLOAT32
metadata:
{"chroma:document": "On July 21 2022 I was a victim of fraud. I'm from NYC. Someone went into a Florida Citibank and withdrawal $4,966 from my account from the teller. I never authorized anyone to do so. I never gave anyone my card. I never been to that part of Florida let alone the branch. I also been doing everything possible to do what the fraud department tells me. Sign every paperwork and all physically in my branch bank. I have had to sign the same page several times because the fraud department claimed they never received it from the bank and I have proof that the bank said they sent everything over."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 263741616f9f41ea8ce02af503eb3306
encoding: FLOAT32
metadata:
{"chroma:document": "I had a promotional cash bonus pending and the representative at the Downey Location switched the account and now Citibank is denying $300 bonus for keeping a certain amount of money in the account for over 6 months! The promotion was for only 90 days and this bank ruined it. Do not to fall for this scam!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 950f4a243c444cb4b3a597372ab5b4fe
encoding: FLOAT32
metadata:
{"chroma:document": "I was interested in opening a checking account with bonus, offered by mail I received. The Citibank agent opened a checking account which was the opposite of what I asked for despite of multiple request. I went to the branch and branch manager stated that he would contact the service center in Rancho Park. Promised to fix it in 10 days, I didn\u2019t hear back from him so I went to bank again and he said that he didn\u2019t remember me and he needs to start again. Lack of customer service and uneducated branch manager compromise the safety of their service. I wonder how possibly these unethical people with lies are handling customers' money. They need to reevaluate managers of bankers before hiring them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b738963691df4fed960587f49d3f88b9
encoding: FLOAT32
metadata:
{"chroma:document": "My wife and I opened an account here 1 WEEK AGO. They gave us cards that have no CVV so in order to make online purchases we had to transfer money that we had deposited into our old bank accounts from other banks. They froze our account with all of our money in it saying it was detected as fraud (there was no email regarding suspected fraud until days after they froze it), and then today they closed our account with absolutely zero warning saying they'll mail us a check with our funds in it. We moved here from out of state and needed that money to live, is this place serious? The only two transactions that ever came out of that account was to transfer it to accounts that are also ours, this might be the worst bank in existence and I would never let anyone I know use this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4f14e0f1640c4491a591bb246ee69610
encoding: FLOAT32
metadata:
{"chroma:document": "If the lender for a loan I need uses this clown service of a loan agency, I don't even bother. I already know when I read Citibank as the lender that I am not approved for some ** reasons. I can get loan elsewhere with no issues, heck even have a credit card, but can't get approved for anything through the circus. I needed tires for my vehicle for winter, I have a 2yr old and no help, I was denied because of citibank. Really hope they'll do everyone a favor and go out of business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0fe220dd1b8149a28b184281c776b313
encoding: FLOAT32
metadata:
{"chroma:document": "Updated on 09/17/2022: I had reviewed Citibank once before on Consumer Affairs and I gave them a very poor rating. I have since amended my original opinion. I had two merchants put unauthorized charges through on my debit card. I called Citibank the same day. I spoke to their Disputes Department. On the first dispute, they sent me paperwork in the mail and asked that I provide more details and then send it back to them by a certain date. This took about a week, first my reception of the Citibank paperwork and then my sending it back by the requested date. I noticed that a bank credit in the amount of $100 had shown up on my bank account yesterday. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d92d377370a43eab009aff4182bfcfe
encoding: FLOAT32
metadata:
{"chroma:document": "I've had a credit card with Citibank now for almost 5 years. They were the least understanding and changed nothing during the pandemic as opposed to other credit card companies I had accounts with. Most recently my issue has been that I have tried to link my credit card to 2 different streaming service accounts and neither of them would accept my Citi card as payment. When I contacted Citi about the first one, I was on the phone and chat with them for HOURS without any solution offered or resolution. They had NO IDEA how to fix it. This is after the streaming service told me it was a block on their (Citi's) end and only they could authorize the charge. I'm beyond annoyed and frustrated at all the time wasted on this company and their lack of solutions or empathy for their clients."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 87951b27cf7245aeab386758650b0f57
encoding: FLOAT32
metadata:
{"chroma:document": "I had a checking and savings account with them, and was transferring money over for a large purchase and it was like pulling teeth to get my money moved. Their phone support is simply terrible and they do not offer assistance. I can't wait for them to find my last $5,000 that was to be transferred (3 days ago)...so I can close my account for good. Never again!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "The ABSOLUTE worst is an understatement. I opened a citigold acct online and before I got card or banking info, my acct was hacked and thousands were withdrawn over the period of several days. For some reason Citibank allowed this and didn't see this as a red flag. I have filed a police report and noticed the credit bureau, FTC etc. I have spent hours on end with Citibank via in person and phone (most phone reps are foreign and seem to be be working from home as phone call sounds are typically muffled and inferior quality combined with fact agents barely speak English). Agents will hang up on you or put you on hold for hours on end to only refer you to branch or have no answer. Branch is just as useless and refers you back to 1800#."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I went into a branch to send a wire transfer to my foreign account and after almost 3 weeks, the money had not posted to my bank account in the DR. I went back to the branch and was told it was returned for some ID issue. It was resent and waited for about 2 weeks and still it was not deposited into my account in the DR. I had to call the back and was provided with no reason for it not being deposited and I will receive a letter. What surprised me was that NO ONE called me regarding the issues rather me going into the branch and calling. I have other accounts at other Banks and they don't treat that way. I missed and had a late mortgage payment because of it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I will not be working with or using Citibank in the future for any credit card related systems due to my experience with them. After being automatically denied for a card, despite good credit that was damaged due to the denial, I had to call several groups before interacting with their reconsideration group. It was only there that I was informed that due to an unlisted \"insider\" policy that they use for determination, if you have had any credit report in the last 90 days for any reason you are automatically declined. To learn this I had to go all the way to management of the group and was told that due to this policy there was absolutly nothing they or I could do to resolve this, despite it being day 90. While they were efficient, this lack of transparency and variable action means that I can in no way reccomend their services in this area."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I had been a long time credit customer of Best Buy/Citibank. When my card was supposed to Renew, and was paid in full, they canceled my account. Same tactics Walmart and other low end companies do. Canceled all previous agreements and makes you get a new account under higher interest and new terms. Dirty business, stay away. Would make a great meme stock."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "First bad experience was with corporate card. It got so bad that I could not even put on a travel notice onto the account. Luckily we changed services for work. Recently, I was traveling internationally and upon return had received multiple \"fraud warning\" voice-mails. Upon calling the number on the card, the electronic service immediately steered me to the fraud department, verified me electronically, and transfered me to an agent."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b6aafd03f58b4402a7c5546018120386
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{"chroma:document": "I had money in my account for rent. I paid it. A couple of days later the money was right back in my account causing me to pay my landlord late fees! No branch location so I tried to Zelle money to my soon to get money out my account. They blocked my account and said suspicious activity on the account. I called and verified it was me. They still block my account and end up closing it cause me not to pay for my daughter 1st birthday and the late fees for rent. I hate this bank. I will never ever use them or tell anyone to bank with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I went to go use my card to pay for my dog's food... I had a huge remaining balance still and am an on time payer towards bills. I went to look at my account and it says that Citibank has closed my account. I called customer service three times. First time, I got someone named Noel. She had very little knowledge of how to communicate with me properly and it was very hard to understand. The only thing she said to me was that 'she couldn't give me details as to why it was closed' and that I have to wait for a letter from them in 10 business days. I asked to speak to her supervisor ... She said no supervisor was there."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I disputed a charge because the merchant providing a rapid covid test in Israel, failed to disclose information that I would have needed beforehand to make an informed decision to make the appointment and complete the purchase of the test. The decision by Citibank was for the merchant. I thought their decision was hasty and poorly considered. The decision in my favor should not have been even close. I am ready to close the account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 410b0fdf38944ec086d7a8d1ade9710d
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{"chroma:document": "This is the worst bank I have ever dealt with. They locked me out of my own account with 0 notification for trying to send myself money. I spent over 15 hours on the phone with one overseas representative to another to get my account unlocked. They are criminals and deserve to go out of business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b070bcf90bd4f589a51680210eea339
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{"chroma:document": "I had nothing but problems since I've opened a account with this bank, they are a horrible bank. First I couldn't deposit cash into my account at the ATM, I called customer service they were no help at all. Then I file a dispute and they lock my card, to where I can't get online or use my card. Worst ever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I had a customer order food and charge it back to their Citibank. The customer ate the food, but said it was soggy. They ordered a veggie delight pizza and let it sit for 4 hours on their table before they ate it... What do you expect? They ate the food and then charged it back. I contested the charge with a signed receipt by the customer and the delivery receipt. Citibank gave them their money back. I will not take your card ever again. I will ask for American Express or any other form of payment besides you CITIBANK. You don't support your merchants... The heck if I will endorse your fraudulent tactics against the merchants who give you your business!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3e7d0a23bcde4c8f8500ac3fbf77889e
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{"chroma:document": "Be careful you don't put too much money into a Citibank savings account that you actually need back. They have a $10,000 limit on outgoing transfers PER MONTH. You will have to go on every month and take it out a bit at a time. Forget it if you need help from support. There are no branches anywhere near you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 322c4e0848094adaa91818aca5882e14
encoding: FLOAT32
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{"chroma:document": "Never ever open Citibank AcceleRate Savings Account. They are highly unreliable. I just had a terrible experience with Citibank accelarate savings account. Citibank seem to suck big time in every damn thing when it comes to customer service! They froze my savings account due to suspected activity when I transferred from my own salary accounts to Citibank savings account. I had to wait for 1 hour each time to talk to their fraud analysts for such frozen accounts and they asked me to visit a branch. But there is no branch in whole Washington state (this is ridiculous). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b6b0f4e7ac574569b9213985f4e9811c
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{"chroma:document": "I received an offer for a Citi Double Cash Back card, only it didn't arrive. I contacted the customer service department, which had a wrong city and zip code. Ok fine. I corrected it accordingly and had the read back the address and one again it did not arrive. The number of chat app holds, transfers and phone calls to close my account is like nothing I've experienced in my life. Stay away from Citi; they do not care."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b3dbc9cfc7f147148508bf1e0c21346a
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{"chroma:document": "Because I have a Costco credit card through Citi Bank, Citi Bank sends me offers in the mail for checking accounts, claiming special rewards. It sounds very nice, except for the fine print. Nowhere does it say how much I might actually get. It only says up to a certain amount. Which actually means, Citi Bank guarantees to not pay more than this amount. So how much could I hypothetically earn? Who knows! Citi doesn\u2019t divulge that information. After reading reviews on this very website, and more on others, there is no way I would put any of my money in Citi Bank. There are countless complaints of Citi freezing accounts, not paying supposed rewards, and more."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cae8726c22ac4372b81e5326d24ae0e2
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{"chroma:document": "Four years running now Citibank has allow a fraudulent company to bill a $300 bogus annual subscription to my account. All four years I was required to jump through all kinds of hoops to fix it. Even changed my account number 4 times. They actually gave the fraudsters my new account number and home address. Had to hire an attorney to send a Cease and Desist to their CEO. Even closing my account didn't stop the madness. Citibank just accept the fraud charge anyway and then tried to bill me again even after I have a letter from them confirming it's fraud. WHAT?!? Clearly just another greedy bank who doesn't care about their clients at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I would put no stars if I could but you have to put at least one to post a review so one star is all your company deserves!!! I have never used Citibank!!! And after the morning I had yesterday trying to get my issue solved I will never use this bank for a damn thing!!!! Their customer service sucks and they won't even get you someone that speaks clear English when you ask. Someone tried to apply for a card in my name and I couldn't get it resolved with this company because they suck and their customer service dept doesn't listen. Would not recommend anyone to this so called bank!!! The owners of the company don't care either or they would fix the problem on how their employees treat their customers as well as perspective customers and identity theft customers. DO NOT BANK WITH THIS COMPANY!!!! I DON'T TRUST THEM!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b6af08bc0634f8f8fbd4482413719ef
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{"chroma:document": "I have been charge by Fb/ads 6 times for my credit card account, the 1st 3 transaction is sgd 15 + sgd15 + sgd15, then the next day another 3 transaction by fab/ads which is sgd26 +sgd26 +sgd26. And I didn't receive alert from my message or email. This is a scam and security problem. I never purchase any item using my Facebook in my whole life."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e465d6ffb2c46e7998d69d0438981ac
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metadata:
{"chroma:document": "Poor service, bad experience, basically smoke and mirrors. They entice you to open an account with a proposed bonus for a deposit but when time comes to pay the bonus they will make all kinds of excuses to not pay the bonus. Basically false advertising. Useless call center. No one speaks English so impossible to communicate and they do not provide any service anyway. As for other business services that were requested and you are told someone will call you back from so and so department and no CALL BACK! Just wondering why would anyone want to bank with a bank that is just a name with NO SERVICE!! DISAPPOINTED IS AN UNDERSTATEMENT. Do not waste your time with this bank. There are other banks out there."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 07011e8dbef442ab9b0a170d462d17a1
encoding: FLOAT32
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{"chroma:document": "Since day 1 I am having problems with Citibank, first the card didn\u2019t arrived and for resolve the problem citibank was telling me to gave the the credit card number. How I am supposed to gave a card number for a card I don't have?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bd11e2eaa14c4aa1a83b521468746edc
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{"chroma:document": "My wife went through a very similar situation as the many of the customer\u2019s who\u2019ve written reviews. We tried to make a payment via Zelle to an individual for a purchase and the payment wouldn\u2019t go through and then she was locked out of her account. She spent the last two days trying to get her account unlocked and she keeps getting transferred from one person to the next. Each one is less helpful than the last and it\u2019s extremely difficult trying to communicate with them. They say they can\u2019t verify her phone number, even though it\u2019s the same phone number she\u2019s had and they\u2019ve had in file for 20 years. She\u2019s responded to their texts and email and is calling from the phone on file and they continue to say they can\u2019t verify her and won\u2019t unlock her account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a681852f42e944f1b8079fac056b90f9
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{"chroma:document": "For starters I don\u2019t even have a bank account with them. I just received a check through them from a program I completed. Now I deposit the check in Chase Bank account and they have it hold for literally a week and a half all because Citibank couldn\u2019t clear it, then I call their check verification line and they\u2019ve been down for a whole week. Customer representative don\u2019t make it any better because as I also saw someone state they don\u2019t even have the knowledge of their own company because according to a couple of them there was no such thing as a check verification line, but when I spoke to someone else they provided me with the number. Overall just a little unprofessional to me regardless of anything and they like to argue with you that\u2019s for sure lol."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Citibank itself is worst I have encountered, Citi declined my purchase attempt and locked my credit card on my first attempt to use it. And the nightmare just started. I called in 2 days asking them why my card is locked, the response I received is \"they can't tell me anything because they can't verify me\"; \"they can't use my phone number to verify me and they also can't tell me why my phone number is invalid\". They have to send me a letter via mail that takes ages to arrive because their policy doesn't allow any other ways of verification. Per the account supervisor \"anyone who's close to me can get my address, email, birthday and SSN!\" WOW. When I asked for an expedited overnight mail, I was told they can't do that either."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "2 weeks into the mortgage process Citi denies the application on the basis of not having 4 lines of credit! I have 3. Told everything else was perfect. What a joke and a waste of time. Should be the first thing they tell you before proceeding."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "This is the worst phone customer service I ever went through. Many representative in this company is lacking credentials, the plenty of times I called I have to fight myself to customer service, or if Representative refuse they just hang up on you. It was nice company noticed fraudulent charges on my account, and stopped payment, and attempted to send me new card. Bad enough it took a week due to Hoilday weekend, but once received, card is unable to work, I'm to the point, I can't take it, and taking day off from work to close account and head to a more established bank like Chase or Bank of America."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I am a 72 yr old female and I called what I thought was a reputable company Apple Products concerning my iPad and reached a scammer and he had me put in my reward number for a new iPad but it was to take over my phone and he was able to transfer money in a new account telling me it was the only way to get my rewards and he used my Zelle account to send money to someone I don\u2019t know and they saw where I was scammed. They were able to close that new account and get back my money but this person also used my Zelle without my authorization and was able to send two amounts that was almost $5,000.00 to someone I don\u2019t know and because it was Zelle they refuse to credit me and don\u2019t believe me that I was scammed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Been a customer for more than 4 years. They returned my covid relief check that I had been waiting on since 10/21 because it had my maiden name. Just cashed another check in my maiden name but because it was small they said it went through. I asked do the amount of check change my name? Such a joke. No one speaks English. Nobody know anything then I had to re deposit the check and it will take 5 days to get all the money. Smh. This bank is a joke and what's even funnier this is where my direct deposit goes every 2 weeks faithfully. So done with Citibank. Please close the doors and start over."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been dealing with these people for 3 weeks trying to get the money in my account. Locked my card. Call. Say can't verify my identity. Sent a letter. Called. Gave them the reference number. Now say can't verify my identity still. Saying my phone number on my account can't send a verifying text. These people are a joke. Don't speak English. I want my money out then closing this account. They are the worst people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "So I opened a Best Buy account within the past 9 months. I use it and pay it off, so on and so forth. I have always made my payments on time, I have excellent credit, and have never had any issues with my two other cards that I have at other banks. When I called to inquire about my closed account that I discovered, I was told that it was closed because I had a returned payment. I knew exactly what he was talking about and tried to explain myself. What happened was that I made a payment to zero out my balance. The screen was loading and didn't go through so I refreshed it and made the payment again until I got to the confirmation page. This caused the payment to go through twice, when I noticed it reflect on my checking account days later I quickly called and got it straightened out."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I am a new customer with the 6 months no interest. This is my second time trying to make a payment online or over the phone and not being able to. It reminds me of when I used to deal with Sallie Mae and they were sued for that. I am not getting off to a good start and customer care is never able to help me. I am just trying to make an early payment why so hard? Red flags for me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I've been a long time customer of theirs. I'm never late. Over the past year they keep lowering my limit to what I owe them and this is messing with my credit score nor do I deserve a decrease in my credit limit. They refuse to talk to me about this. This month the wrong bank was selected to make my payment to them, when I caught this I corrected this as soon as I caught it and they charged me a late fee and a bounced check fee and a over the limit fee. I called them again. They refused to waive any of the fees. I told them they were a terrible bank, and that I have been a good customer to them and didn't deserve this. So I told them I'd be writing reviews. I figure they are going to mess with my credit I can mess with their credibility. They really are a piece of work. If I had it to do over I wouldn't have signed up with them. It hurts my credit more to close their account, otherwise I would."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I had taken a card a few years back from Citibank UAE. They have a strategy to give initial reward cash to give the credit card. Afterward, they started to penalize for no reason and make money. I closed my card a long time back after clearing the outstanding. I spoke to many agents during the car closing process and finally, they closed my card. I received many calls later that, \"You have outstanding for annual fees, etc.\" I explained that the card had been closed. They mentioned that they were sorry, \"We called you by mistake.\" They are standing in the malls and offering the product. Please don't get fooled by them and don't take a credit card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I had a fraud alert on my account. I called the number for fraud alert. They wanted to send a text for verification. They would not accept my number that's on the account nor would they accept my mother's. Either they asked for a home phone number which I do not have. They wanted to send a freaking letter in the mail to verify. No one speaks English either. Worst customer service experience of my life. Card is canceled now."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d2e6a9e4608e4e6b8a9928f0f5f1215b
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metadata:
{"chroma:document": "The Citibank online customer service employees have no knowledge, no patience, they're redirecting calls to different teams, very unprofessional, no concern for customer, seems they are not interested on what they are doing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 695d32009f6649caabfdbfdf0c054ecb
encoding: FLOAT32
metadata:
{"chroma:document": "She's not even letting me asked questions. Just talked, the way she talked is too fast and is not clear either. I am not even finished my question but she hang off the phone. Terrible, I am not sure why a big company like Citibank hire a customer service like this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: acfb451258fe41e1982ff2fba58fb63c
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{"chroma:document": "June 1st 2022, I check to make sure a regularly scheduled direct deposit from my paycheck made it into my account (this has been an automated recurring payment twice monthly since March), only to find that my savings account is tagged with \"account blocked\" in red letters...no indication as to why. I use the chat function to ask why it's blocked and am told to contact the Fraud Servicing Unit. I call the next day, get someone who tells me they can't help me, put on hold for over an hour and speak to another associate who tells me my account is blocked and flagged for cancellation and I will receive a check with my money in 30-60 days."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "Citibank is the worst banking institution of my life. People hardly speak English, they are not helpful, don't how to resolve your problems so you get transferred from one hardly speaking English department to another. Expect being on hold for over 45 minutes. They closed my checking account for no reason without even letting me know about it. I couldn't transfer any money from my savings. Also my ATM card was blocked several times so I couldn't withdraw any money from my account. Had to go home and spend 15 to 20 minutes trying to unblock it. Save yourself headaches and frustration. Don't do any business with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 68d044fc22174c44bbe7beff2e50f703
encoding: FLOAT32
metadata:
{"chroma:document": "I have not been a Citi bank customer very long but have already experienced huge problems three times since having a credit card with this financial company. It\u2019s May 2022 and this is the third time the fraud department has closed the account for strange activity. The customer service is terrible and the representatives are offshore in Pakistan with heavy accents and poor English skills. Also according to Citi bank I can\u2019t close the account until the fraud department completes the investigation. Citi bank has been nothing but horrible and I definitely won\u2019t be using this bank in the future. And I will be closing the account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30e25e6a6e4e4a5db9b96d2a493f44e3
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{"chroma:document": "I would like to share one of the worst experience with Citibank. On 27 May 2022 I had sent a office boy with the Citibank statement to be signed and stamped for visa purpose. 1. When he approached first she told him get an authority letter then she will be able to give the statement. 2. I drafted the letter sent the boss who was out of the country to sign and send. 3. The next day the office boy went to the branch. She saw the letter and mentioned the bearer name is required with identity proof. 4 . I had to prepare another letter mentioning the office boy's name as authorised. 5. After doing this exercise for the 2nd day, the Citi staff says, \"Sorry we don't accept digital signature.\" When she saw the letter why the hell she couldn't tell that digital signature is not accepted. The attitude of the staff from fort branch, bora bora market was very bad and rude. I urge the Citibank personnel to take strict action against this staff and keep some trained personnel to give proper instructions and avoid hassles."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d52da6a055824d7f84e9e9159f3bad35
encoding: FLOAT32
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{"chroma:document": "I signed up for Citibank credit during a promotion. Spend $4K in three months and redeem 60k miles. When I called to redeem, they refused to say that there was no promotion. When I was on the phone, the rep accidentally muted the call so I couldn't hear. Citibank never calls you back even if they hang up on you, you have to call back and start the conversation all over. Citibank is run by criminals."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2066c5a1183c4ad8b8dcb5ab9f7f98fd
encoding: FLOAT32
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{"chroma:document": "I had horrible experience with the Citibank double cash MasterCard. The fraud department kept blocking my transaction multiple times even after verifying with them even speaking with two fraud specialist supervisors. Instead of helping me they even cutoff my online access! Took me over an hour and two attempts to call them just to pay off a little balance I had so they will not get any interest on it. After I get the reward money sent to me I will be closing this account. Be aware of terrible service from citibank's fraud department! As there are many other cards with better rewards and service options stay away from citibank's products. Please do your research and see how many complains people are having with online access and other things."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 25288f55d7de4e98962e6895de4f0e1a
encoding: FLOAT32
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{"chroma:document": "Unable to use Shop Your Way Mastercard on initial purchase despite having info. -- Items removed from cart as soon as put in (they provide the info. but make it impossible to enter it/use it on the order). Inquired on promotion after received card with no information on it, answering in past tense will not confirm promotion through chat (it is supposed be valid for 30 days). Told me to call, they won't even confirm when the account was opened. Very unprofessional. Citibank has a history of using these call centers. All they needed to do was to tell me the promotion is active on the account. Again, fishy, totally unacceptable contact."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d53a4e83619e4a9abb9d151d699fa0f4
encoding: FLOAT32
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{"chroma:document": "On 4/18/22, my living room TV decided to die. I was not in a financial position to replace it or in a medical condition to carry a TV back and forth between rooms every day. I applied for a line of credit on the Best Buy website. I was prompted to call Citibank. On that call, the agent informed me I was approved for a credit card and asked if I wanted the BB logo or Citibank logo. I requested Citibank. Multiple times I asked if this was a regular credit card; I DO NOT want an in-store card only. I was assured this was a regular credit card. Card arrived. BB in-store only. Requested an investigation of fraud. I was lied to to get me to agree to a card I explicitly stated I didn\u2019t want."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6bd1c5e7e9c642c3ab6b4373b4c6032b
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metadata:
{"chroma:document": "I have only one relationship with Citi, a double cash MasterCard. So they sent me this offer for the Accelerate savings account, earning 0.60%. With my current credit union I am only getting 0.05. I planned on sending over $75k right away. The website blocked me from opening the account online due to \u2018security reasons\u2019. What? When I call the girl is asking for all my personal info. I\u2019m like you have all that already. She tells me that they cannot see my credit card profile in retail banking, and we\u2019d proceed as if I was not a bank client. I said, \"So I will have two customer profiles with the same info?\" Yes was the reply. I asked, \"What if I opened 6 products, would you have my SSN on file 6 times?\" Of course she couldn\u2019t answer that. In the end their total ineptitude prevented me from placing 75k in their bank. After reading these reviews, I\u2019m glad they couldn\u2019t make it work!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30694786d792484599e0d92ad1b61e76
encoding: FLOAT32
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{"chroma:document": "I opened the account on December 22, 2021 for the promotion $700.00 with deposit amount of $50,000.00. I read the fine print and I also talked to the banker. So, my understanding was that April 27, 2022, I will receive the $700 promotion. Well, I was wrong. I was on the phone with Citibank customer care, they couldn't do anything. I called the branch/San Marcos CA, and they could not do anything and they said that will call me in few weeks. Citibank has my money for over 130 days and I have not received the promotion was promised. Where do you complain about the ethics and false advertising of the Citibank?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa0d46d2c76046bcb86f40b98e9d6879
encoding: FLOAT32
metadata:
{"chroma:document": "Worst bank I\u2019ve ever dealt with in 59 years. STAY AWAY no matter how much interest they offer you - it\u2019s not worth it!!! Froze my account without telling me for months. Trying to get it unfrozen but their \u201cfraud department\u201d is only in the Philippines (amazingly ironic, no??!!) - After waiting on hold for hours, constantly getting my calls dropped, finally getting a person, only to be stymied by impossible-to-understand accents, dime-store headsets, a 5-second delay, and the worst overseas garbled connection ever, after days of this, I still haven\u2019t been able to get my account unlocked so I can retrieve my money and close my accounts from this god-awful bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8d2ba9af856a40a78e4b04eefaa4661b
encoding: FLOAT32
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{"chroma:document": "I started a new job and my company sent me a paper check to deposit funds into my account. The check was to buy my office supplies as I work remotely. The check was originally uploaded via mobile check deposit. After processing for two days, I got an email stating that the check was not readable. So I drove an hour away from my house to the nearest branch and deposited the check with a teller. The teller told me the check would be under a 7-day hold and funds would be released in chunks with the entire remaining amount released on the 7th day. Okay fine, not a big deal but a hindrance to my onboarding process."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5d14ffcaac6c450bb1e4fb3bf2f46201
encoding: FLOAT32
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{"chroma:document": "I faced this when I changed my employer. They told me that they are blocking my card. When I will get new Visa and EID just upload it. It will be unblocked. I did then after I followed with then every time I make calls I heard different requirements. Still I provided. After providing my passport, Visa, EID, salary certificate, 3 month of bank statement, still they asked me to wait. Still under process. I want centre bank to take some action on such kind of mental harassment by Citibank. Otherwise there will be many more customer who are facing it. Unable to get right way to inform there issues again. Very pathetic bank and their service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 61183a65824743f1b8ac048b2a859316
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{"chroma:document": "I opened up a Citi checking account because of a special offer I got because I have a Citi card. It has been a nightmare. I kept getting an error when I tried to fund the account from my external (non-citi bank). After 4 hours and 22 minutes on hold (three separate calls), I was transferred to tech support. They got me to a different interface and had me connect my account and make the $10,000 transfer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 03d40c6aec3d4d2bb2daebb20e311ede
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{"chroma:document": "I signed up for a promotion where if I gave Citibank 100k I would receive 700.00 after 90 days plus a small waiting period. I 1st transferred 25.00 to make sure everything went smoothly. It did not. Citi denied they had the funds. I had Mastercard open an investigation and yes they did. I then spent hours on hold to get a representative to tell me I completed eligibility for the promotion. He said yes and gave me a date when to expect it. I then called back to ask about transferring money and another operator said I did not meet eligibility. Hours of trying to get a straight answer. Had to write the Better Business Bureau to get a call back. Said yes no problem. Told me I needed to fill out a tax form that nobody had ever given to me. Did that. A week after I was supposed to get funds. Nothing. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b431868fddb2438182f03d5f25215142
encoding: FLOAT32
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{"chroma:document": "I spent the last 2 hours trying to login into my account, three different customer service representative (the last one was technical support) and the only thing that I got is that the bank had my information wrong and that why troubleshooting doesn't work, they uploaded my ITIN number instead of the SSN and that's why when I typed the required SSN my account got locked because it was the wrong information. They didn't even mentioned they will correct the issue, the solution was to use anything else but not the SSN. So they identify the problem, but they won't correct it. Worst Service!! Not to mention how difficult was to understand them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 94238abe09ce4bfdbc18aab98debbcc6
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{"chroma:document": "Worse bank I have dealt with in over 40 years. Almost none of their \"Agents\" speak English as their first language. Two IT techs hung up on me. I signed up because of a promise of a $300 bonus. CitiBank then linked my Citi credit card to the savings account and deleted my link to another bank that I usually use to pay the credit card without my knowledge. As a result of paying the credit card I became ineligible for the $300 bonus."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3edcca52e79c4671b11d01a66ca154f7
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{"chroma:document": "Recently opened a Citi Diamond Preferred Credit Card. Used it twice and paid off the balance. Days later I have an alert that says that I need to call them immediately about activity on my account, which amounted to 2 x USD42.00ish purchases. I call on three separate occasions where I am greeted by outsourced Customer Support that only loosely speaks English. I work with offshore Development Teams and can traditionally navigate the language barrier but the first two Reps quite literally did not speak English. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d3185c1f1f874f16a9e36c9fff828f80
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{"chroma:document": "Citibank Mastercard has lost my business. I spoke to 8 (count 'em, eight) customer \"service\" reps to ask about changing the name on my card from personal to business, spent a few hours on the phone, and sent in a name change request form. Today I got a letter stating that the account had been closed. I called and spoke to a ninth rep who immediately told me that they cannot change a tax ID and that I had to apply for another card. Why didn't they tell me this 8 reps and several phone calls ago when I explained the situation to them?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cbf394a78e92450cbc169b5a53627ef8
encoding: FLOAT32
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{"chroma:document": "I don't normally go out of my way to put up reviews, but I am compelled to. I have such frustrating experiences with Citi. With credit cards: very often their \"security feature\" declines your purchase both online and offline. I experience this multiple times a year and it gets frustrating when you are out shopping to treat yourself and this happens. Their saving account (Accelerate savings): they make it really easy to deposit money, but very hard to withdraw your own money. Even when you try to withdraw there are daily, monthly restrictions. Want to close account? You must call them and wait in line for a long time. Citi makes BOA look like an angel."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 06011039f3da43b8a4b70f647897a568
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{"chroma:document": "CitiBank is by far THE WORST bank I have ever experienced in the last 20 years!! My mom learned about its new promotion recently. She transferred and saved a large amount of money into a newly opened CitiBank checking account. However, after the bank received these transactions, the bank said due to the fraud issue, they decided to block her account for 30-60 days to do the investigation. So far after 31 days, our several calls plus twice local bank visits to provide required documents, her account is still blocked that she cannot withdraw her own money. Obviously the bank is using the \"Fraud\" excuse to take advantage of consumers' money for its own pockets. Definitely I do not recommend anyone to invest or save money in this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cbbbb76aa579477cb8ad7dbe28d139cd
encoding: FLOAT32
metadata:
{"chroma:document": "CitiBank is by far THE WORST bank I have ever banked with!! They constantly deny transactions made with my card and then when I call to find out why they give me no info. They just tell me \u201ceverything is fine on our end and there are no restrictions on your account\u201d. After arguing long enough they send me to the fraud/loss prevention team just for them to claim I am \u201cnot a verified customer\u201d and hang up on me. I have been with them for 6 months and have already switched to another bank. Definitely do not recommend them unless you want every other transaction to give you a fraud warning."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 479a96e33ed546b7812e18fe8579ad5b
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{"chroma:document": "CITIBANK STOLE INTEREST MONEY AND ARE REFUSING TO PAY IT BACK. I opened a Citibank High Interest Savings account online which didn't have a Middle Name field so they rejected my LEGAL W9 Federal Tax withholding form and took out Federal Taxes ILLEGALLY! It took them 2 years to CORRECT NAME on the account and stop taking Federal Taxes out and now they're refusing to re-imburse me for all of the lost compound interest!! Their customer service is HORRIBLE!! I can't tell you how many times they've hung up on me!! One manager wouldn't stop gaslighting me, belittling me and being absolutely RUDE like I was his spouse he abused!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 681acf4c19ad499794ac37b82cc565a9
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank offers balance dependent bonus each quarter for new savings. The steps for getting bonus are shown on the first three pages of the offer. You are required to enroll the offer, open a new savings account, fund the account within 20 days of account opening, and keep the balance for 60 consecutive days. In the past, the required \u201c60 days\u201d were counted from the day when your deposit is made. However, from 3rd quarter 2021, CitiBank changed the way for counting the required \u201c60 days\u201d. The new way is to count the \u201c60 days\u201d from the first day after the 20th day you opened the account. It means if you fund the account right after the new savings account is opened, you need to keep the balance for 81 days, instead of 60 days, to get the bonus. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ee5f3923b62646cab8837864576fa260
encoding: FLOAT32
metadata:
{"chroma:document": "Please run away from this bank as fast as you can!! It is a deplorable financial institution that operates on the premise of defrauding consumers out of money to fill their own pockets. I was a customer for 16 years until the breakdown of this now ill-reputed bank. Also, against the law, they should not withhold funds from anyone being paid through the US Treasury. The latest and greatest disaster with this bank is that they sent me a check earlier this month from my closed account in the amount of $1221.87. Later I discover that this check is no good as I try to cash it and do a mobile deposit. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea9ddda5288b4f0495ffdfd3787c0ba2
encoding: FLOAT32
metadata:
{"chroma:document": "I received a text message regarding fraud on a Citi account and suspected it was a scam. Called Citibank and went through endless phone tree and 10 minute hold. Twice. Agent could barely speak English, was nearly unintelligible and didn't understand what I was saying. NO NUMBER IS LISTED TO CALL CITI REGARDING SCAMS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 190ef0c8f0294a0eb8c0939ba0ddabf3
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{"chroma:document": "*Sorry for the long post*. I've never had such a hard time paying off a COLLECTION debt! I've been trying to pay off my debt since January but there is always something. In January when I called they said that the account was under \"fraud investigation\"- never explained! They said call back in 3- 5 days. I waited over a week to call back-nothing was resolved. I called again in February- the account was still under investigation!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I opened an account a month ago. Because I had a large amount of money transferred into the account and I withdrew some money to invest. They closed my account and restricted my access. They owe me the remaining balance I still have in the closed account. Said they would send me a check in 60 days. Never explained why it was closed. From the reviews I have read they have lost people's money and some are still waiting for a check several months later. I think they need to be investigated. What kind of bank operates like this?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 483cef4c2436430ba9a14bfd9e842b6b
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{"chroma:document": "Citibank is not the best bank to do business with, I rather deal with Bank of America or Chase Bank because they always make the effort to ease and simplify the issues. Citi customer service doesn't always bring solutions to your needs, and the phone lines quality is almost always bad. Also, they almost never pay you the introductory bonus, they always find something to deny paying."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b98d4c8445134b98b971d8ab2844b561
encoding: FLOAT32
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{"chroma:document": "I started a new Citi Priority savings and checking account online. My intention was to transfer $80k+ from my previous bank to Citi to get better returns. Was in a fix between Citi and Discover. Went with Citi, linked my old bank account for ACH transfers. Initially transferred $100, then $50k after 4 days. These were added as Deposits, not available yet. After a week - account is blocked, called Fraud Department multiple times - got a different answer each time. After 2 days Fraud Dept says account is posted for closure and they will not tell why. I was like what could go wrong?? I was just putting in my money - did not take a dime. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 16035a09cf2f4292a753d1807012c0f8
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metadata:
{"chroma:document": "Never before have I had late charges for a 10 day late payment past the due date. Whatever happened to make a payment shortly after your due date. These fees are hidden in the length unreadable legalize agreement on your credit card. Damn those lawyers!! Why can't agreements summarized in a more simple format. Typical of people, they never read the agreements because they are small print, hard to read and another lawyer could understand."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b63f06f6ba3d42129529140a4590e654
encoding: FLOAT32
metadata:
{"chroma:document": "I missed one payment because of not getting the bill, they immediately block your card. No grace period. They will damage your credit. There is no pint of getting any Citibank credit card. Goodbye Citicard!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ebf40d45ff5f46878032deadae1bc0b4
encoding: FLOAT32
metadata:
{"chroma:document": "Citi bank is the worst bank ever. Customer service is very poor. A supervisor wasn\u2019t even able to help with my issue with me having problems with my card. This is the worst bank ever. I\u2019m never banking again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b497c9f27c25435f9c4b3df78491b084
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{"chroma:document": "Have a loan with them on a new truck, charging me for insurance even though I sent them proof of insurance and had my insurance agent on a 3-way call with them who also sent over everything they have asked for 3x. Lost the title to the vehicle, told me it's my problem and now want to charge me for not adding them as a lien holder even though they were the last people with the title. Pure ** company!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d2f77185e322482e9cc389e7f9586343
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metadata:
{"chroma:document": "CITIBANK sucks!!! They outsourced their customer service and all agents are clueless, nobody knows what they are doing, transferring you from one department to another and then hanging up on you because they have no idea how to help you with your problem. Each time you trying to Zelle money to somebody your account gets locked and you have to spend hours on the phone with them till you get somebody smarter than others and he takes care of it in a few seconds. Stay with Bank of America or Chase, they are amazing compared to this stupidest bank ever!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d77db79dc2f64c18a57ca63976ffbaf4
encoding: FLOAT32
metadata:
{"chroma:document": "This is not anymore a US Bank. 90% of this bank support is in the Philippines. Also not sure who is responsible there for security, it's a joke too. The phone app does not even have an option to view important messages from the bank! I am trying to do an important wire from my balance, it's only 20k and the bank tries everything to delay or deny access to your own money! Be very careful once your money is in it will be very hard to transfer it out! I am filling a complaint on the gov page CFPB! Please find a more safe and reliable bank, the are so many options. I just got lured in by a sign up bonus!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 463eab0620474028b039d8e02acf158f
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{"chroma:document": "Beware of Citibank. They have lied to me, and refused to contact Paypal. Their actions assured that I would be cheated by a counterfeiter! Use another bank that will provide service and will not cheat you! In December I purchased a coin from Singapore. It was described as choice uncirculated. The coin was not only counterfeit, but also bent. I complained to both Paypal and Citibank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c9e48af4d41a48119189ba0934b1dc04
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{"chroma:document": "I purchased a bracelet advertised as 14k gold for $400 which turned out to be 10k. I had already paid for the purchase in full to avoid interest. The merchant refuse to refund me saying \"No Refunds\" which clearly was not on my receipt, so I open a dispute. I later filed a complaint with the BBB regarding Citibank locking me out my online account. I have to reregister my account each time. The next day, coincidentally, I get a letter from Citibank that my dispute was denied and I had to deal with the merchant. My balance was $460.15, I told the rep, \"I'm deducting $400 from my balance and you deal with the merchant.\" Why have a credit card that doesn't protect their customer from fraud. I understand why their BBB rating is \"F\", and their offshore customer service is the absolute worst."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c8a2dc5784c64f3ea11a854e1351d034
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve had a Citibank credit card since 1992. Thirty years means zero to this company! As a result of COVID circumstances, I hadn\u2019t used the card in 18 months. I have never had a late payment in 30 years. They closed my card with absolutely no warning because I didn\u2019t use it. I contacted them the day I received the email it was closed and they said, \"Sorry, too bad, you\u2019ll have to reapply.\" I had a different credit card hacked into this past year so I had to put a freeze on all three credit bureaus. As a result of having to reapply for the Citibank card, I had to go through the trouble of unfreezing the bureaus. After that, I spent the rest of the day on the phone with Citibank reapplying. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0dc0617f5b804362a0375de14e0f9b9c
encoding: FLOAT32
metadata:
{"chroma:document": "There was a fraud activity on my account. Someone withdrew $3500 with some Random signatures and Citi had cleared the cheque. No verification was done. I had to close my account as there was another PayPal transaction which was fraud. I\u2019ve not received my money yet. And the customer service is horrible, the phone disconnects every 10-15 minutes and then you have to get in queue again to call."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 385dbb7451804c2a9e1356173703455e
encoding: FLOAT32
metadata:
{"chroma:document": "I reported a fraudulent purchase. I never received my merchandise nor any correspondence from the company. I feel that it may have been a fraudulent website submitted my claim and writing still not received the merchandise. Received a notice that it was denied. I called spoke with the denial department and was asked to send additional written Statement. They had not confirmed that they received my original written statement. I've been with Citibank since 2014. Did not feel like a valued customer. I closed my card and will file a court case against them as well as a negative report with the Better Business Bureau"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f7c7f95a29a4322bdb2f52a35c63a33
encoding: FLOAT32
metadata:
{"chroma:document": "Customer custom is a joke, The hotline menu is designed to mislead you from talking to a real person. When I finally managed to navigate the option to talk to a real person, it always ended up hanging up the call or putting me on permanent hold."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da2a3b3e59b2435e8a51608b8601e5c9
encoding: FLOAT32
metadata:
{"chroma:document": "Less than a year ago my account was hacked and someone stole over $2,000 out of my checking account. After spending over 10 hours (during multiple days) on the phone with supervisors, and the fraud department all I ever got was \u201cWe can't take any responsibility for your loss\u201d. Citibank will not protect your money, or personal information. Do not trust this bank! I do not like talking bad about anyone, I just want to share my experience so others don't go through the stress and terrible experience I went through."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 20ea8dab9c254ee79ed4ed96b019ebe0
encoding: FLOAT32
metadata:
{"chroma:document": "I was recently charged by a merchant for an order that I did not in fact receive. On two occasions I supplied Citibank with a detailed account of my experience (6 pages), account records, screen shots, phone records etc., including a reference to similar complaints made by other customers of this merchant. On both occasions, I received a form letter from Citibank asking for additional information. The case was clearly handled by someone following a script, and although it should have been escalated to a manager, my case was not resolved, and Citibank allowed me to be fraudulently charged by the merchant."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 56133ec8940742d2bba3f582f190200e
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is one of the most horrible bank I dealt with when it comes to business. I opened an account and the online website is not allowing me do my business. For ex, I was not able to make a payment easily. It took me a while to find out. Also the checks I issued took a while to get to the receiver. A few got lost. There is no customer service that is easy to approach. When I call I talk to someone in Asia who can't help then I have to be asked to speak with the \"banker\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 49bafe5050e44b098148647c46566ec1
encoding: FLOAT32
metadata:
{"chroma:document": "I had a student checking and it was zero fees. Accepted the invite for a priority account due to the \"ease\" of transferring higher amounts of money 500+. Anyhow the fee to have the checking is crazy not to mention the 68 overdraft fee. What a trip. As if the bank is living paycheck to paycheck. Time to be Robinhood. No wonder everyone uses Coinbase and crypto money transactions are light speed and no one can bombard you without outlandish fees in fine print with a liability disclaimer.. Ahhh Citibank you used to be a better bank when you were smaller and gave darn about service. Now I have 3 more other checking accounts to test who outperforms the other, Citi sure is coming in last....Traditional banks are very slow operating on SWIFT time for change for the people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 719775eee6a14ab5aee8aaa040f087e1
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Citi for 23+ years. Nowadays service is degrading. When you call them they give you run around as they have too many phone numbers handling various services. They removed \"Contact Customer Service\" secure message option from their online/web page which allowed customers to submit their complaints/questions and let appropriate team pick-up the issues in 1st attempts instead of asking customers to call various numbers 800/877/888 etc.... Recently I was opted-in for paper statements of my bank accounts without my permission and that issue is not getting resolved since Jun-2020. I have called 5-6 times and no luck as call goes to off-shore where they ask me level 1 steps again and again with no success. I will be soon taking my business to some other bank which has branches in NJ and can help fairly quickly."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 46de3f831cc84f79b239a38f4b5204c9
encoding: FLOAT32
metadata:
{"chroma:document": "The Home Depot credit card backed by Citibank will not let you pay the bill in the month before. My due date is the 4th, so I was paying 8X the minimum in the month before, and they assessed me a late fee. This must have changed for 2022, because I have paid the month before EVERY month for years without any issue. When I argued this, the woman on the phone just kept repeating \"you can't do that.\" If I have to pay each month's payment during that month and before the due date, that means I have a 4 day window to pay my bill every month. I told her this was a ridiculous policy. I insisted she remove the late fee (BECAUSE I WASN'T LATE), and I paid the balance in full. I told her I would NEVER use Citibank again, and I would be making this experience public knowledge. She didn't care. So, beware what bank backs your store cards. The no-interest promotional periods are lovely, but not worth this kind of ridiculousness."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5f96aa389e174222a73e0b2c4c2b7eb9
encoding: FLOAT32
metadata:
{"chroma:document": "I thought coming into Citi Bank it was too good to be true. They seemed perfect online and in person I really thought they were going to help me. But they never followed through when I noticed some fraudulent charges. Instead they just blocked my account and said they would mail me whatever they owed me. Clearly they are so disorganized they did not even have the right address. I tried to speak to a lady, so we could resolve the issue together. Instead she just yelled at me, was extremely rude, and just hung up on me when I was trying to understand what happened. This is by far the worst bank I have ever banked with. Based on previous reviews I have noticed they do not value their customers. Hopefully they can change and own up to their mistakes. My old bank was way better than this bank will ever be and I will be returning to them even if I do have to pay a fee."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1099e2e58c324b5397a91aa5fdf6303b
encoding: FLOAT32
metadata:
{"chroma:document": "I was called by the CITIFRAUD dept about two fraudulent transactions which I oppose to and while in conversation they saw a Zelle transaction took place which we both Agreed that was an unjust transaction. So, the representative place my account on high priority for 30 days (blocked). And advise me to open a new account as a new relation client. I was adamant to open a new one knowing that I've bank with them over 24 yrs in good standing. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7ff3c855c8af4d22b45bb5a625cc68a8
encoding: FLOAT32
metadata:
{"chroma:document": "I've tried using Citibank before and had issues with them. I thought I would give them another chance but because their system for some unknown reason couldn't send me a text to a phone number I've had for over 20 years with a code to verify my identify they blamed me for it (after being on hold for 30 minutes) and closed my credit card. I won't make the same mistake with them again. Don't bank with them. BIG mistake."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8da54be66b65450eb764f28c9d39c793
encoding: FLOAT32
metadata:
{"chroma:document": "Without any warning CitiBank closed my checking account in July 2021. I received a letter saying that account will close in 60 days and that the funds will be sent out to be via a check in 30-60 business days after closing. The money had come in from the SBA EIDL and some funds had been transferred from my mother's Citibank account. By the end of July I was assured the balance on the account will be sent to via check in 60-90 business days. Come Nov/Dec I called back upon not having receiving the check, I was told that the initial check will be canceled and reissued and sent out once again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9abb0678d92441c6989aeda2cd9f7306
encoding: FLOAT32
metadata:
{"chroma:document": "I have a very bad experience with Citibank and do not recommend their services. We opened up a new account with Citibank and transferred funds from another bank to cover our checks. Without any reason or any explanation Citibank blocked our account. They said that they will return our money within 60 days. Meanwhile they are using my money but how we supposed to pay our bills? Is this the right way to treat customers?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66546a7db49b4f6a80c419bf20a548c1
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank promised me a $100 bonus payment if I deposited $10,000 in a Citibank savings account and left it there for a period of 90 days. When I called them after the 90 days had expired to inquire why Citibank had not credited me the $100 bonus their literature, soliciting my business, promised me, I was placed on hold for over an hour, waiting to speak with a representative. The representative, when they finally answered the phone, advised me that Citibank wouldn't deposit my $100 earned bonus until February 27, 2022, forcing me to leave my $10,000 for an additional 60 days in my Citibank savings account. Citibank misrepresents the facts to obtain new customers. Their customer service is terrible, they don't answer their phone and they blithely defraud their customers by making promises they have no intention of keeping. AVOID CITIBANK AT ALL COSTS UNLESS YOU ENJOY HAVING A HEADACHE!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 10243bdccd244801a69fe8833a778d91
encoding: FLOAT32
metadata:
{"chroma:document": "I have had to spend over 6 hours with customer service just to get my $50,000 back out of this bank. Still trying but it seems like putting money in is easy getting your money back is impossible. DO NOT USE THIS BAD BANK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 47bb30bf0440401e914cca82ba796dcc
encoding: FLOAT32
metadata:
{"chroma:document": "Screw this bank. I'm filing a lawsuit against them today. Don't bank here. They blocked my account and locked my card after l just got it in the mail and foreclosure my account. This bank is a fake. Don't bank here. Keep going."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76042bdd61ac48bb8764a23cc2bc032f
encoding: FLOAT32
metadata:
{"chroma:document": "We went on-line and searched new banks to join since we were moving out of the Atlanta area soon, and into the North Carolina area. The best \"offers\" were with Citibank. We sold our home a few days prior, called Citi, set up some accounts and transferred money. (They have a promotion with +$50,000 in the account for $1500 incentive). We did this starting in November 2021. We moved all of our banking, one-at-a-time, to Citi. Today, they closed the account without any notice or reason. (We have digital notifications on our mail and there is no letter in our USPS box either). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e3b4e61db4e4433ba64497af17d34c23
encoding: FLOAT32
metadata:
{"chroma:document": "SO I OPENED a checking account with Citibank. I had the account less than 3 months. I got direct deposit going. Citi bank decides to block my account due to a $24.50 cent overdrawn which was my very first time overdrawn so I head over to the bank and deposit 100 dollars to my account which they took and my account never went back to normal. I contacted their customer service which is a joke. Foreigners overseas who really don\u2019t care about the consumer. I feel we all who has had a problem with citi bank need to report them to the federal reserve then start a class action lawsuit. BIG CORPORATION\u2019s like this need to be made a example out of sue to them feeling they can treat us any way they choose."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 352c5e6511b24d3cb32db5fac8f2a832
encoding: FLOAT32
metadata:
{"chroma:document": "I always have enough funds and constantly check my balance before making prior purchases, in fact CitiBank has its system glitch which can't even provide accurate data to its own employees. They returned a credit payment check and applied fees for that on my account despite me having way more enough funds to cover expenses and this is now the second time. Their STUPID system can't even do proper math because of that they keep stealing people's money by saying you didn't have enough funds in your account which is an absolute lie! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 29741eaf374d4a08913e6ea0725ce8c4
encoding: FLOAT32
metadata:
{"chroma:document": "Within 3 days an active card in good standing for 7 years was closed, I was required to submit a new application for the same card and denied. No major changes occurred to my credit or income. What a joke."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2437e394a49a46bea864a5e93840d1ae
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve done a lot of business with banks and Citi is by far one of the worst. I opened up a checking/savings account and then two days later couldn\u2019t log in to online banking. I called and waited for an hour and they told me my account was flagged for fraud (with no transactions) and that it would be solved within 24 hours. So I call back 24 hours later and they tell me the same thing\u2026wait 24 hours. I ended up waiting 5 days with no result until I found out ON MY OWN that I had to make new login credentials. Customer support never told me that after the 5-7 times I've called."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea067a05cdef4a6f8b6e26b419dc85f7
encoding: FLOAT32
metadata:
{"chroma:document": "Within less than 3 weeks they locked my account for 4-5 days twice. This is the 2nd time they locked it and it is still locked. Wells Fargo any lock issues they send you a text to verify and unlock or you call once and it is instantly unlocked. Citibank is garbage. I have bills and cannot even spend money to pay for my gas. Use Wells Fargo, Navy Federal Credit Union or any other bank, Chase. But do not ever use Citibank EVER! Just here to help people from non-sense headaches."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c329728478ee48628c501ff40bf676bf
encoding: FLOAT32
metadata:
{"chroma:document": "My wife and I applied for a credit card and were approved for a $1600 dollar limit. We came up short on my last paycheck because I was sick and my job has no sick pay. So in order to finish our Christmas shopping and get groceries to last us until my next pay day we went to use it. With tax our purchases came to around $440, well under our already approved line of credit clearly. It declined at the register, so we called customer service to try and clear it up. After waiting OVER AN HOUR my wife finally talks to a representative who says it was flagged as potential fraud and that they would send us a letter, but otherwise there\u2019s nothing they could do to help us. Despite the fact again, we had not put ANYTHING on this card! So she comes to the car crying to tell my daughter and I that ALL the products we had picked out we couldn\u2019t get until we received a letter from Citi Bank. I was absolutely incensed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc146c8ad8134b9fa5da9ee7bb56842c
encoding: FLOAT32
metadata:
{"chroma:document": "After at least 10 phone calls and numerous different departments and hang-ups my account was shut down and the fraud check was not accepted. They terminated my account as if I was the guilty party and charged my account for a returned check fee! This is one of the most mismanaged banks in the country from people that have no idea on what they are doing to mismanaged accounts! I not recommend this bank to anyone!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 70709afbfc1047749fb62f43ff67980e
encoding: FLOAT32
metadata:
{"chroma:document": "I stupidly opened a savings account with Citi after being happy with their credit card. I found the $10 I put in overdrawn by $98 in fees. Customer service would not reverse all and close the account. I was stuck paying Citi $50 for an account I never used because I didn\u2019t have a minimum balance in the account. Now I have to figure out how to close the account. My fault for not reading the fine print when I received an offer to open a savings account with Citi. Don\u2019t bank with these people. They will rob you blind."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: af01c2c1fbd547aebcf683c13a180baf
encoding: FLOAT32
metadata:
{"chroma:document": "Bait and switch in their their new checking account offer. I fulfilled their obligation and they want to add additional 90 days which the ad never mentioned so in total you have to keep your account there for more than what the ad states."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d375566de6dc42ac90f112359dd0d419
encoding: FLOAT32
metadata:
{"chroma:document": "I called the credit card company regarding a home depot credit card but GUSTAVO from customer service was very rude. I made a mistake while filing out the form and I was trying to explain what happened to him and he became super rude. I asked him to transfer me to someone who could help me and he refused. This guy doesn't belong in customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ba1613a57a4f4784af5eb643f7d44ec5
encoding: FLOAT32
metadata:
{"chroma:document": "First headline, do not bank with Citibank, they are designed to rip you off and rob your money without shame. Don't even count on their customer service because there isn't any! Even if you speak to someone human (after 30 min. of waiting), it's someone with heavy Indian accent who doesn't know how to communicate or knows how to solve your problems, they simply follow a script saying \"this is how it's supposed to be\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e4d23eeefa734c4bab64774ab9782412
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank Costco refused to help with a simple request after 15 years of membership and timely payments by myself. I did not get an alert that my credit limit had been reached, and I attempted to pay for a hotel that I had reserved (with my Citi card on file) several days prior. When the hotel clerk ran my credit, it was declined. I called customer service and requested assistance with this, either by having my credit limit temporarily increased or by processing payment for the amount owed immediately (which I was more than willing to have done). This was refused. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 589ae56150cf4d46a066c0234f8d938e
encoding: FLOAT32
metadata:
{"chroma:document": "I had a account with Citibank Rockville MD branch and before I close my account, I transfer some money to another bank but some reason that transfer didn\u2019t go through so the money went back to Citibank but at the time, my account has already closed. I went to Citibank local branch to ask for help. The banker said I am not her customer and she can\u2019t help me. She even did not want to make a call for me. She give me the phone number to let me call online but nobody pick up the phone and the system keeping ask me my account # and SSN and when I put the number there, the system says it cannot recognize. It take me one hour to finally get to talk to somebody. The lady in the bank can easily help me to make this call and help but she chose not to because they cannot get any benefits by helping on this. It is a bad experience with them and I will never go back to this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df9f287aff7b4179ad1c8f080bde39aa
encoding: FLOAT32
metadata:
{"chroma:document": "1) Replacement card not received. 2) No way to contact Citi per Email. 3) Customer is forced to call the customer services for any topic. 4) Conversation on customer service automatically is finished if no (\"optional\") agreement to record the call. 5) Security questions related to family information (no-go for me) required. 6) Paid 60\u20ac for express delivery of new card, that did not arrive before the promised deadline. Will still pay for the extra rate. 7) Summary: when you transfer hidden costs to your customers you lose them. Apps don't solve everything."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f03eb0d0c6d6415e8f0f9bd4fa3264ad
encoding: FLOAT32
metadata:
{"chroma:document": "I have never...well, I doubt that... been kicked around a company by a bunch of idiots who either cannot speak or understand CLEAR ENGLISH...and that is not a slur against anyone speaking English as a second language. I called the customer service number on the back of my Citibank Advantage Business card, and the person I got told me that it was the wrong department... that she was in the regular retail department. \"WHY may I ask was this number on the back of my credit card if it was the wrong number.\" She apologized, which I ultimately HATE, and then after telling her very specifically that I needed the business department so that I could change the monthly payment from minimum payment to full amount, SHE SWITCHED ME TO THE NEW APPLICATION DEPARTMENT! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9315644ea2ec4645bf7c5fd01cd260a0
encoding: FLOAT32
metadata:
{"chroma:document": "DO NOT WORK WITH CITI BANK!! My credit score dropped 75 points, lost the condo of my dreams, had to pay a couple of thousand dollars to my lawyer/title insurance and an appraisal +fees that should've NEVER taken place in the first place because I was apparently never eligible for the loan to begin with even though Citi requested for the sellers to drop the price due to the appraisal (THAT SHOULD HAVE NEVER HAPPENED)!!! Citi returned a portion of the money they owed me but never paid back an unauthorized charge of about $400 AFTER they sent a denial letter. I had to do two different loan applications because the team in charge of my file failed to do anything and communicate with me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e0d6a34436141598266f2b216ddca15
encoding: FLOAT32
metadata:
{"chroma:document": "This is one of the worst bank I felt, they never considered that we are customers. Without us they can\u2019t survive, I\u2019m not going recommend this bank to anyone even for strangers, I took a loan 2 years ago and never skipped any payment, but 70% of my loan is existing in the bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 71705770634a44e08359a3f46dccfea5
encoding: FLOAT32
metadata:
{"chroma:document": "As long as Best Buy uses Citibank I will no longer step foot or buy anything from this company. I had an account and was NEVER late with a payment with them. Once I paid everything off and because of my \u201coverall\u201d rating with the credit bureaus they closed my account. I wish the US would do away with credit bureaus. We are the only stupid country that does this. Canada, Mexico and even Europe doesn\u2019t have anything like this. They are private companies that have way too much control of our lives!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 18f9a1eb8b534441b337693edfc2e056
encoding: FLOAT32
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{"chroma:document": "Citi handles the credit cards for Wayfair. When you register for online access, you can use special characters for your password. In fact, you are REQUIRED to enter special characters for your password. Your password gets accepted and you are granted access to your account. However, when you attempt to log in again using that password, it is rejected. This, according to a Citi agent, is because you ARE USING SPECIAL CHARACTERS. I was literally told you must register with special characters, but you can't log back in with that same password. The agent then deleted my account so I could register again without special characters, which I attempted to do. However, my registration couldn't be completed because my previous email was rejected as a duplicate. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9b9b42f763c84e9eb749e0bda7f0bb68
encoding: FLOAT32
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{"chroma:document": "This is an excellent card to have believe it or not. I have a Delta Airlines American Express card which is a damn good card. I decided on the American Airlines Citibank card due to the fact that American Airlines has much more connections and flight times than delta. I\u2019m still way more loyal to delta by the way. Good experience in applying for the card. Got an approval immediately with a more than adequate credit limit. Not to mention a 50,000 mile bonus after spending $2,500 in 90 days. You do get bonus miles which is nice just like my Delta Airlines card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cebc3cf576d4464182c8a91fd99c16fd
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{"chroma:document": "What has happened to ExxonMobil? They have gotten tangled up with Citibank, the bank with one of the worst reputations in the banking industry. I owed ExxonMobil $30.75. Decided to pay online. Big mistake. This was August. I put $37.25 into computer. It spit out 7.25. I went back in and added another $30.00. The next thing I knew was that ExxonMobil had taken $40.00 out of my bank account and had charged me an extra $27.00 in \"late fees,\" which I was not. September rolled around and I did not get a statement at all. (I always want a paper statement.) I tried and tried to call ExxonMobil, but yes, you can get an \"automated\" voice but not a real human. There is no such automated answer as \"what have you done to my account.\" It just got worse--more added \"late charges\" and phone calls from an \"unknown identity.\" (Citibank, I assume.)  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 06eee6cd65a243c79ca63ab5e7351468
encoding: FLOAT32
metadata:
{"chroma:document": "If there are Negative ratings, I'll be happy to rate the very least number. This is the worst bank to get the right answers about our account. For ANY clarification or how to proceed in our account, you will be transferred to 20 different persons, & hold the phone for 2 hours and STILL you will NOT get your answer, Ridiculous Customer Service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2b25b05647194fbf943fa42868fbfa51
encoding: FLOAT32
metadata:
{"chroma:document": "Call the bank and they can never send you to a manager. They don\u2019t have any. I don\u2019t know why you can\u2019t speak to a manager or you can speak to the loan to the lien and release department. I emailed them 72 times and they only responded once and I provided them all the information in the first email all the stuff they said I needed to provide them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 34b91ecfd2af47f5907773834338f41b
encoding: FLOAT32
metadata:
{"chroma:document": "I had this card and loved it. I was never late on payment, not one time! I decided to close the account and pay it off in full. Citibank closed the acct but never took the money. I called them 4 different times over the course of a month telling them my account was at $0 but the money was still in my account. They kept telling me they had the money so.... I spent some of it. Well as I thought they figured it out and came asking. I was/am going through a divorce and was doing a refinance on my home. With that refinance the Citi Bank card AGAIN was paid off in full! Except this time they deposited the check. I had proof it was deposited on 7/25/21 because the refinance co. sent me a copy of the back of the check with Citi bank and the date but they continued to say they didn't have the check and added late fees and interest charges on my account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 256ceef6b16243beb0fd25dc32962f46
encoding: FLOAT32
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{"chroma:document": "My mother passed away due to Covid-19, We don't have a Citi Bank branch near here, the nearest one is a 3-hour drive away! Mom only had $44.00 left in her account and they froze her account. I offered to e-mail or fax her death certificate to get the remainder out of her account. They refused! While it's probably not worth the effort, I am tempted to drive there and give them a piece of my mind! I can't believe how horrible they treat their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d2130d6d7094a0fa4321b81cd97d23d
encoding: FLOAT32
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{"chroma:document": "Shame on you Citibank and the customer service that you provide & more :(. You are ripping people off. I had to call 5 times in order to have a supervisor on the line that was polite and explaining things and ready to help. What a shame! If I leave I lose my certificate\u2026 Do not trust this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9d6acf2c505c474eb38904f44ec7f22d
encoding: FLOAT32
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{"chroma:document": "I opened an account with Citibank in 2019 and made deposit of $8k in cash. Two months later I traveled and figured out the Citibank without any announcement Citibank closed my account which it had $8k+ in it. Since then I have been requesting my account balance for many months now. Every time I call they ask me for 3 weeks to process my check then 10 more days to my check be delivered, and then it never comes and the circle start again and again. Opening this account was the worse decision I ever made in my life, this bank is a scam. Today I received the same BS answer from the customer representative and I won't wait for this check anymore. I will contact a lawyer and take it to court and hopefully take more than my $8k from them. Run!! Run away from this \"bank\" scammers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 773940cbc1794420bb1ac9e12e9f5601
encoding: FLOAT32
metadata:
{"chroma:document": "Do not use Citibank at all. They are horrible! The worst banking and credit card. The app is clunky and not user-friendly. Their website always has an issue. There are long wait times when it comes to customer service. You are better off using Chase or anything else because this is the absolute worst!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f0509b2a76c0494489f454527e313415
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a savings account online. To add a beneficiary, they have to mail you a kit. You wait to get the kit in the mail (approx. 7 business days) then you have to have your signature notarized on the Beneficiary Designation Form, and mail it back. I designated 2 beneficiaries. I included a note asking to be notified when they received the form. Didn't happen. I followed up and found that they added the first beneficiary but not the second because the complete name (first, middle, hyphenated last name) was too long. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5968c871da5b4344bbc37f9ca097dc9b
encoding: FLOAT32
metadata:
{"chroma:document": "If you plan on purchasing a home, DO NOT go here. I am part of their Private Wealth group with CITI. I had a contract to buy a home with 37 days to close. I submitted a complete file and they submitted my file to underwriting within 5 days. My file sat in line to be underwritten for 32 days. I had to extend the contract 5 times. This caused tremendous amounts of stress for the us and the sellers that were trying to buy another home. They changed the rate and the terms after I was assured several times that their 10 yr interest only program the week before my closing date. I had to involve the Regional President and the mortgage manager to just get my file looked at and have them give me any priority because of my closing date."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8d497152e6314cab99e40ebf6bafc261
encoding: FLOAT32
metadata:
{"chroma:document": "Wanted to transfer money more than 50 thousand, Online did not allow. Limit is 50 thousand, called bank, they said to transfer twice, I didn't want to pay $25 more and also it will cause confusion in receiving end. When I called customer service, they said to upgrade to some prime account. I didn't want to do that, asked to increase limit for one time, they did not agree. I live in CT, I had this account more than 20 years, cannot go to NY. Spoke with supervisor no help. I am closing all Citi related accounts. Spoke with supervisor Maria on 9/27/2021 at 7.00 am, about closing account, she said no problem and did not offer to waive off $25. Never bothered to care. I am closing account, no care for old customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7939c6e924cf46f9bfed4ba2bfd1d415
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{"chroma:document": "I have opened a Citi Priority account on 08/02/21 and maintained a balance well over 10K. I successfully linked my Citibank account with my mortgage company before 08/15. On 08/28, I made my mortgage payments as ACH payment from my Citibank account. Citibank returned the ACH withdrawals without paying them, though I have 3 times more money in the account. Never notified me via phone, email or postal mail. They claims that my account on under 'review' at the time the ACH debit came in. Never explain why; never notified me either. When I tried to login to Citi bank online, my password is not working. I called c/s and after about 45 minutes on the call, they say all holds are removed (still doesn't say what was the hold for). Never told me the ACH debits were returned unpaid. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f27f5d62282245639314410a3a7eea5c
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Citibank for years. Recently my visa credit has been replaced because of fraudulence activities, which means the old credit has been discarded and I have the new card; but for some reason the citibank informed TransUnion credit bureau agency that my bank account has been closed, which is not true, since there is a balance on my \"closed\" account; my credit score has dropped 144 points from 804 to 660; that is what TransUnion representative told me. I contacted citibank customer representative twice today; and ask citibank to contact TransUnion to correct the error, the request was denied. Can you imagine if I am going to purchase big items like car, home, etc, what would happen after checking my credit score?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 77a9c3d144b34d4d8708549e8fa0977d
encoding: FLOAT32
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{"chroma:document": "I have Citibank checking and savings account for more than 25 years. However, I finally decided to close the account and switch service to another institution. They used to have superb customer service. But the quality of customer service is horrible nowadays. Also, they let the fraudulent activities happen without my authorization."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ce9d3304b3d4d58959111bbac528ac3
encoding: FLOAT32
metadata:
{"chroma:document": "They offered a promotion to open an account and after meeting few requirements in 3 months to get $300. I did all those and waited for 6 months, and calling 10 times. Still they have no idea. What is what!!??"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ec01ab76d4b546bb90d3abfa3aa53f15
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{"chroma:document": "We are American citizens who live part time on Trinidad & Tobago. We moved there 20 yrs ago and had our USA billing address for our card changed. We had a fee card with Citibank, paid up till July 2021. When a recurring payment didn't go thru, called them, learnt acct closed in April due to foreign billing address, a letter was sent which up to now we haven't received, borders were closed till July. This in a pandemic year. We applied for a new card with our USA address, denied, Equifax said no credit data for us. It should be excellent, always timely paid, a card we had since 1988, with $19000 credit limit. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ae8744c05d64215b22978f2b397982a
encoding: FLOAT32
metadata:
{"chroma:document": "I don't even know where to continue the story of dealing with Citibank; all I can tell you is to put your money with someone else... ANYBODY ELSE!!! You'd be better off putting your money into a dirty diaper and burying it three feet underground. Sure, it'll be nasty when you have to access it but at least you:"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 67f6198943ae41fe8904b947b0725dff
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{"chroma:document": "It all started when I deposited a check paid to my business into my account. I received a partial disbursement of funds until the check totally cleared. I was already spending these funds on a Friday evening. Come Saturday morning, I attempted to use my card. It was declined. Also, my account through the app became completely inaccessible. Come to find out, the \u201cfraud\u201d department at Citi locked my account late at night on Friday. So now I am totally without access to my legitimate money and guess what! Their \u201cfraud\u201d department does not work weekends. How lazy for an institution that handles your hard earned money. I am totally without a dime and there\u2019s \u201cnothing they can do!\u201d "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a432d2c00db44d909a83af0d4358ce75
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank destroyed my credit score by 34 points claiming I filed for bankruptcy which is not true. I have somehow have managed to pay off credit cards despite being laid off for 5months in 2020. I was starting to pay this one down and they cancelled it and then claimed I\u2019m bankrupt even tho that was not true and I have never missed a payment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 822ef1f263464ec08610e7d7a1a47bf8
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{"chroma:document": "Citicard customer service is non-existent after 6PM. Tried to put card on Samsung pay and they put a Fraud alert that prevents ANY usage including autopays until a letter through the Postal system is received in 4-7 business days. In the meantime my accounts are not being paid and I am incurring late fees. I have had well over 50 cards in my lifetime and have never had this situation. The WORST card ever and I will close my account as soon as I acquire another card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c486ee8873846048954a13a7f627121
encoding: FLOAT32
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{"chroma:document": "I tried activating a new credit card and was unable to do so even though I already have a banking, checking and another credit card with this bank. It didn't give me a phone number for activation, when I finally reached them they gave me the third degree 45 minutes and my account still wasn't activated. Now they're stating that I have to wait for a letter in the mail before I activate my card. Citibank outsources its telephone employees which means horrible communication. I had a lot of trouble in the past dealing with outsourced companies, there is no logical communication a lot of the times. I broke my cell phone one time with another company because of their incompetent employees. I wish this bank would not outsource their employees as well as other companies who do so. The aggravation is very upsetting. Hire Americans please!! Although these outsourced companies employees speak English I don't think they understand it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 936b8cf0700b49c4af864a3d6a1dc8dc
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metadata:
{"chroma:document": "Calls took place on 08/23/2021 between 6 pm - 8 pm EST. If I could give 0 stars, I would. I changed my phone number and was going to all of my accounts (Citibank and others) to update my information. I tried to update my phone number online, but the system wanted to send a verification code to my previous phone number. I called customer service but the CSA kept saying that my new phone number was unverified. I couldn't understand. Of course it was unverified as I had just had the number changed that day. I asked for a supervisor and things only got worse. She refused to transfer me, began talking over me then disconnected the call."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1641d8e5d0a54201854b0c9be00f28fe
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{"chroma:document": "We opened a Citi priority account using a promotional offer to earn $700 cash bonus within 60 days. After 60 days we called because the funds were not transferred and they stated that the promotional offer states it was not 60 days but actually anywhere from 60 days to 180 days. I found the initial promotional offer statement, which did not state that. I called them back and another agent stated it should've been 60 days as I originally thought so they opened an investigation. They gave us the run around stating we never filed a tax certification. An agent opened the account for us and never mentioned it. They asked us to file it, mail it, then they will restart the investigation. It's been 6 months now. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0fb27ca2d0b749f795189119159fcf9e
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metadata:
{"chroma:document": "Over $2,000 was stolen from my checking account. I filed a complaint with the bank. They have refused to reimburse me the money even though they are FDIC insured. I no longer trust this bank with my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 33eeade63a6d4d039d916c2eb99b7b4e
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{"chroma:document": "Citibank is horrible. I have been trying to close an account with this bank for almost a year. Oct 2020 I closed my accounts with them and the next day they allowed more charges to be applied to the account, then they waived the charges and let it happen again and again. Aug 2021 it's still not closed. Save yourself some misery. Stay away from this bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb3c1c4e398348a895fd06931863beff
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{"chroma:document": "I had a checking's and savings account open. Earlier this week I called so they can close both of the accounts completely. I had a balance of $2.24 in my checking's account while my savings was saying account closed via the app. I finally ended up withdrawing the $2.24 within the same week from my checking account. That same moment I see my savings account reopen and I was thinking it was just a glitch. Next day I see a balance of -$24.99 on my savings account and I only use to transfer money, never to make any purchases. I called customer service and their incompetence completely ruins any recommendation I have for the stupid foolish bank because I don\u2019t know where I got it interest of one penny they have charge my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8253aeaf94d40e0b0307471c49c0cdd
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{"chroma:document": "Always paid on time, paid over my minimum. I paid the card off in full $5000 and a day later they reduced my credit to 100. My credit and income are the same, no derogatory marks. They are cutting card holders due to Covid and predictions of a recession. They could care less about your credit, or payment history. It is all about greed and Citibank is the bottom of the barrel. I have other cards so, oh well but, it is the principle. Sleazy...."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e1c75bf58fe842af8f53689e81670f67
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank Bank blocked access to my bank account and hold about 12,000 dollars of my money because they were not able to verify my physical address in their system. They did not send me any letter or notice to notify me about this verification failure or blocking my account. This money was all my investing and current salary. They rejected to return my money back until I hired an attorney and sued them in court. Due to my family needs and don't have access to my money, I lost my home and had to work in three different places to be able feed my family. For eight months, they blocked my money and it costs me four thousand dollars to hire an attorney to take my money back. This bank is a scathing indictment of American Banking industry."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5aee3673e78c4d73b2ac9aa0fca2e2a4
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{"chroma:document": "I\u2019m a new Citi customer and I wish I\u2019d seen all the negative reviews. I signed up online BEFORE I knew there were ZERO branches in DFW. Changed everything over, including my Direct Deposit. My first paycheck was live. Once I learned there were no branches so I couldn\u2019t cash and deposit my live payroll check, I called and spoke to their clearly outsourced customer service\u2026I was told I would have a THREE day hold on my check (paid on Tuesday 8/10, so $$ should have posted by Friday.) I was ok with that\u2026 so I mobile deposited my check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a4aa0d2bbf904bdd928754e4c7dc314d
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{"chroma:document": "I have bank accounts at Citibank and at many other banks. The customer service person, named Carl, had a very strong accent (hard to understand), claimed to be a supervisor. He said he cannot access my account based on my SSN, full account number, full name, etc. until I given him my co-signee's full name. He wouldn't tell me if I have a co-signee or not but just kept asking the full name! Then he hang the phone up on me. THE WORST CUSTOMER SERVICE FROM ANY BANK. I WILL NEVER AGAIN DO BUSINESS WITH CITIBANK. This bank better fire this person Carl! Carl hangs up on Customers! FIRE CARL! Citibank is the very worst bank in the world! Don't do business with Citibank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 640b05b869b7417b970229db993eaec5
encoding: FLOAT32
metadata:
{"chroma:document": "I had to call Citibank 12 times to resolved an issue with fraud on two Citibank cards. I spoke with 12 different individuals over the course of 3 months that worked in CS at Citibank. I was directed to 5 wrong departments. I was disconnected when speaking to security. I was told they sent me a letter. They did not. I was told they just closed the case and left the debt on my card because I did not respond to the letter. Well if you look into the CS call logs, you can see I have been trying to resolved these issues 12 times. I no longer trust Citibank. Take my advice and don't do business with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 813928c8215d493ba315e78c13151f20
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank will be losing a card holder after the last dispute that I had filed with them regarding a defective/dead product. Citibank sided with the merchant who is clearly not standing behind their own return/refund policy. I wasn't the only customer who had this similar problem according to Google reviews of the merchant. After being a card holder since 2003, really disappointed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a049d82d524f4884b181da6282109997
encoding: FLOAT32
metadata:
{"chroma:document": "My experience with Citibank was atrocious, I needed a form notarized and they made me wait for 2 hours while allowing other customers to skip me just to inform me that the notary was about to leave and couldn't take me which wouldn't have been a problem if I didn't have an appointment at the DMV. Employees were terribly rude and would look down on you. Worst experience ever, I am genuinely disappointed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ba0e136fa9642709fd5bf655f579c59
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{"chroma:document": "I have had a Citibank credit card since 1986. Never missed one payment and always paid my card in full. Because I didn't use the card for two years, Citi cancelled the card without me knowing and by doing so caused my credit score to drop from 804 to 770. No call, no letter no contact...just cancelled the card. Customer loyalty means nothing to Citibank. I will go out of my way to never deal with this bank again. I will make sure any investment I own does not have Citibank in them. I will let everyone know that Citibank is not a bank to do business with and longevity means nothing to them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c3cbd7f32f714d97a8e4b06d55cedcc3
encoding: FLOAT32
metadata:
{"chroma:document": "I have had my Macy\u2019s card for a few years. Mostly on time payments the occasional late bcuz of life circumstances and I work early and long hours. So it started out as one amount and then just got lowered without reason or notice. My available should be available and I didn\u2019t even get to my limit at its highest. Then they would suddenly lower it to the balance.... Damaging my score, making it look like I\u2019m maxed out. This should be against the law to tank someone\u2019s credit rating, which leads to other cards dropping my limit and raising my interest rate???? What the crap!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dbb9ae87e07547699ceb9005dcb84ab6
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metadata:
{"chroma:document": "I will be reviewing the Citibank Simplicity card (also had my Costco card closed... but that's a different review). I had opened this account and have had it for at least a few years. Had a great intro 0% for the first year and eventually paid it off. Had a lower credit limit of $2250, so I figured I would save this one for a rainy day emergency. Within 2 months of my Costco card being closed for ridiculous excuses (never missed payments, kept a balance - which seems to be what Citi cares about most), I noticed that my Citi Simplicity card has also been closed. I had not carried a balance on it for probably 6 months now. Absolutely garbage... I have had plenty of other credit cards (one with $12000 credit limit that sat at a $0 balance for over a year and were never closed.) I would take your business and trust any other creditor. CitiBank could care less about the people they work with..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1d0c1d51499c4aa5adc1529d93b6f58b
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{"chroma:document": "My experiences with Citibank over the years have been pretty bad as whole. I\u2019ve never seen such a money hungry investment bank. Their need to invest my money that was deposited to rescue me was invested and pending which left me stranded in the middle of nowhere in Maryland. My account was locked. I couldn\u2019t make any purchases with over 6k in my bank account. Not to mention they took $4,995.24 of my money and put in a pending status stating that company that I was buying the car from had the money but the company never received the money they had it pending investing it. I expressed to everyone I spoke to multiple times I will be stranded if you can\u2019t help me get the money that\u2019s in my account to the car dealer. No one care. All they said was wait 1 to 3 business days. This is a HORRIBLE BANK. Don\u2019t put a penny in Citibank if you want your money"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 591163025e7546fd9979e8a2c6534166
encoding: FLOAT32
metadata:
{"chroma:document": "While I was outside of the country in December 2020 fraud was committed on my Priority checking and savings accounts. I notified Citibank immediately of my whereabouts and when I would be returning to the States. The fraud investigation department opened new accounts that would become active once I visited a branch to verify my identity. However, Citibank closed these new accounts - two months before I returned to the States - due to my not signing signature cards! I never authorized or needed the line of credit used in these fraudulent transactions. Citibank penalized me for \"overdrafts\" on this line of credit by sending negative reports to all three credit agencies, causing my credit score to nosedive!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eeef92410d59407f8ac7d0eaddca06bc
encoding: FLOAT32
metadata:
{"chroma:document": "They blocked my account, they claimed that, I deposited a fraudulent cheque. They received the money of the cheque from the Bank of America, and the money setting in my account and I cannot use it. I provided them with the proof that, the cheque been paid from the Bank of America to Citibank. And they still holding my money. The worst Bank I have ever seen. I cannot wait to close the account with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 081bdb7eb1374392914ca903a998ec29
encoding: FLOAT32
metadata:
{"chroma:document": "I have had high respect and they started me off with $8000 credit limit. Last I used in Sept. 2020 for some travels, family wedding which put my balance as $6500 and have always paid off the min. balances and a little extra and finally got to $5000+ and I got email saying that my credit limit is reduced now bring my available from $1700 to $150! Then I kept paying and now my balance is only $3350 and again they reduced my credit limit to $3440, making my available from $2320 to $89! Really? They just want to mess with customer's credit score. The fact that I do not use the card and I was relying on the original credit limit to boost my credit score. The reason they gave is that I had delinquency in my credit score and I DO NOT HAVE ANY delinquency (I had one like 8 years ago which is paid off and off the credit score). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df11a77bc6f6425d91edb9173a5b25bb
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible customer service. Trying to close an account of a deceased account-holder who has been dead for over a year. Despite submitting appropriate documents to the bank over a month ago, still have not received money. So they're holding over $170,000 that doesn't belong to them for over a year. Has been the worst bank I have had to deal with in this whole process of being Executor of estate."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45d293ec367f4e049ee415dc73b9751b
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a Savings Accelerate account. I have called numerous time to add a beneficiary to no avail. I keep talking to customers service that can't speak English and supervisor that keep lying about sending me an application to add a beneficiary & I haven't received nothing in the past month. When in fact they said will be sent overnight delivery. To no avail."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db96a7e0966649c7a1338a77ba0dc5a0
encoding: FLOAT32
metadata:
{"chroma:document": "My wife and I went on vacation to Cancun Mexico. We rented a car and when I tried to pay using my Citibank card to get gas, it was declined. I had notified Citibank that I would be traveling before I left. When we went to fill up our rental car, once again the card was declined. I ended up using my Wells Fargo card to fill up. The fill up 58 dollars. The next day I got a notice from Citibank that I had been charged $285.00 ( from a city in Mexico I had never been to). I had citi closed the account and send me a new card to prevent this from happening again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 582138acde484db68dc3c92100b798d7
encoding: FLOAT32
metadata:
{"chroma:document": "I have had a problem with an investigation with Citibank. There is a long story that basically involves the wife and me getting strung along for the last 6 months about getting our money back. Come to find the it was considered a \"authorized charged\" and it sure wasn't. So now I'm stuck paying for it when I had nothing to do with it. For the last 6 months I've been told that I would get a credit back on the card. And for the last 6 month they told me the exact same thing. \"Your credit will be on the next billing cycle. We're sorry for your troubles.\" But it's not. So I called today and the investigator told me there is NOTHING they can do because it's an \"authorized charged\" that I NEVER authorized. I've been wasting my time and the wife's time trying to get this resolved. For 6 months I've been lied to."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81f5fffc5f8b4366ae407b023e426f38
encoding: FLOAT32
metadata:
{"chroma:document": "Every time I call no matter what time I get someone that don't understand me or I cannot them. The fees are ridiculous! With Chase I would call and if there were any fees they would try to reverse as many as they could. Here with Citibank I felt it was such an inconvenience to have the representative put in a request reverse any fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f6a5e4f89bab45e48f939300b3df2aa3
encoding: FLOAT32
metadata:
{"chroma:document": "Where to begin about trash Citibank -I received a call From Jamika ID#** on a Sunday - after multiple automated calls I picked up - I had closed an account a month ago (and paid in full) and they had charged me a late fee on a balance left (must have been a pending payment). Jamika refused to waive the fee- CHASE BANK WILL WAIVE ALL FEES - CITI BANKS CUSTOMER SERVICE IS ABSOLUTE TRASH! They won't even waive a late fee on accounts over a decade old with full balances being paid off in full montly- Again Take your money somewhere else - These people will call you repeatedly on a ** Sunday to take up an hour of your time to collect $80 ($25 of which is a late fee). Absolutely absurd."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eb22d2f4895a4b648e5ca0941f65fd53
encoding: FLOAT32
metadata:
{"chroma:document": "I've been with Citibank Credit Card for over 20 years. During covid I accumulated a high balance which unfortunately was revolving for about a year. I still made on time payments and above the minimum required. I finally was able to pay it off in full. One day after the payment cleared they lowered my credit amount by 80%. I was trying to finally get back on track and improve my revolving credit utilization and repair the damage to my credit and they punished me instead during post covid era when people are trying to get back on their feet especially a customer of 20 years with zero late payments ever. Closed the account. Don't need them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f5b1a7162a1e424b8196da957ce20862
encoding: FLOAT32
metadata:
{"chroma:document": "Very upsetting when you work very hard on your credit for someone to make a hard pull and them ask you for more info when you have Excellent credit. Citibank asked for cpa or paystub when I'm a single owner LLC in the which I don't need to have a paystub when all monies go directly into my bank. I ended up canceling the processing to pay for a purchase with my bank card. Sad...."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4387cfe1a76146bd9ed3ef85354a62f8
encoding: FLOAT32
metadata:
{"chroma:document": "My account was closed for no reason with an SBA fund on it over $20,000 so I had to call and they asked series and questions and got all infos and proof needed but still won\u2019t open and yet won\u2019t issue me a check I mean. TF is wrong with this bank??? I NEED MY ** MONEY..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1cd7423efd8140aa8f4daa21bb9fb79c
encoding: FLOAT32
metadata:
{"chroma:document": "Anyone who wants to do business with Citibank should read this first.... This is only my opinion since no one I called could explain why Citibank is unable to verify my application. If you have amazing credit and really good income, Citibank does not want you, apparently, Citibank is only looking for people who will carry a large balance. Citibank can then get rich off the backs of folks who can not pay off their balance every month. In my opinion Citibank's interest rates are high since the national interest rates are next to 0%, yet Citibank charges 15.99% up to almost 30% if you have an issue. Again only my opinion."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cc5e5e3926f2445191cfaf6af8021060
encoding: FLOAT32
metadata:
{"chroma:document": "I have my mortgage with Citibank. I applied to refinance in October 2020, it is now July 2021 and I am still waiting to get the refinance done. They tell me constantly it is almost done, or it will be done soon... This is ONLY when someone actually responds to you. Most of the time you go months with no contact as no one answers your emails or phone calls. It has been over 9 months and I am still waiting. This company is horrible for a refinance and I do not recommend it at all, I highly recommend you go to any other company if you are looking to refinance your home."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 54cd88c8e9a74a3a8431d8a1e6754ab7
encoding: FLOAT32
metadata:
{"chroma:document": "I opened my checking account with a coupon online. I forgot to copy the account number. So I called 1-800-745-1534 at 12:51 PM and spoke to an incompetent **. Who refused to give me his name and my account number even if I provided my social. I then demanded he transfers back my $93 from my account and closes it. This ** refused without an explanation; this fool does not know how to de-escalate a situation. Anyone with a brain in their head knows when someone is as upset as I am, YOU IMMEDIATELY GET A  SUPERVISOR ON THE CALL, WITHOUT ME ASKING FOR ONE. YOU SURE AS HELL DO NOT HANG UPON THEM. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 845f1a3330b74f1b9e0f0fc28468198a
encoding: FLOAT32
metadata:
{"chroma:document": "I went to go and withdraw 40 out of an Citibank atm machine and it acted like it was trying to give the money yet no money was dispensed and I had called right then and there just to be told they wouldn\u2019t even credit my account back the 40 that their atm machine screwed me out of. Just really wanna know how extremely bad that Citibank can\u2019t even afford to credit 40 to my account so as it sits being a holiday weekend I won\u2019t see that 40 until mid next week and if that even ** 10000% **."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2ecb02fb7b364d08bde7d7a08b94d6bb
encoding: FLOAT32
metadata:
{"chroma:document": "I'm really disappointed at the bank and customer service for ruining my son's graduation party. They declined my credit card for an error that they made.. I made my payment on time and on the due date I call to double check and told me I was good..so the day come for my son's graduation party and I go shopping and find out my card is declined for a due payment... I was so embarrassed and didn't know how to explain to my guess and my son... He got so mad and to this day he can't forgive me... "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4e130ea1395149bca41689aac826e613
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is the WORST bank ever! My account was hacked and Citibank keeps claiming that I received a two factor authenticator which I did not, and have repeatedly told them that that is not me making these charges. I even called them after the first two claims went through thinking that they would take higher security measures and not let another $10,000 transaction go through after I had already called to alert them that the first two were completely fraudulent. I have since appealed both denials of my claims which have also gotten denied. This bank is completely ridiculous and has made me lose faith in all financial institutions. Their security is not only garbage but also their customer service as they clearly do not care if you lose money under their watch!!! NEVER DO BUSINESS WITH ** BANK!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a19140442c5d44e49ab1227cc8b1d16e
encoding: FLOAT32
metadata:
{"chroma:document": "Do Not get this card or any other credit card from this company. Have had this card for years with no issues. Until Covid happened. Then they started lowering the credit limit with every payment made so no matter what you do the card is always maxed out. It also increases your monthly minimum payment when this is done as well. Just made a payment of 50% of the balance to try to give my credit score a boost in preparation of an upcoming home refinance and two days later they lowered the limit again. I pay all of my bills on time yet my score went from the 700s to the 500s due to this new credit card trend. I am lucky I did not have to survive off of these cards during the pandemic. I can only imagine the people who lost their jobs thinking they would have their cards as a back up. Absolutely disgusting. Do jot get this card unless you want your credit score destroyed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45c8672b138f4debb59696ef9f04621c
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible service provided by unprofessional female teller. Blames customers for her sloppy job. Very slow when depositing cash. When I told her that the way she processed several cash deposits was slower than last time, she responded out of nowhere: \"If you don't like the way I do my job you can go to another teller next time\". She throw piece of paper at me. I ask for manager and I was told that manager will be with me in minute. Never come after I was waiting for change for quite some time. Worst customer service ever. This branch needs huge improvement and needs better trained staff."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 07e7a169ac35458a98a1d8b62010a8b8
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metadata:
{"chroma:document": "I have never gone through such a horrible time with accessing my funds due to a dispute in which still sits on the back offices desk I take it. It's funny how I cannot get anybody to answer any of my questions and why they keep accepting ACH deposits if my account is blocked or locked without any type of notifications or for that matter no disclosures to why. No levies, loans, nothing else of that nature. So why are they withholding my money from me??? Where is there a remedy considering I cannot even access a bank in Massachusetts. Then nobody will discuss my own account over the phone with me. This is ridiculous. I need a legal remedy or to go to the AG's office I take it!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1ace3450ed0441eb859fc90e37246f57
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account with Citibank because they are supposed to be able to be good for international travel. I am traveling right now and tried to use my card last night to make a purchase, they declined it. I called customer service and only got third party agents that refused to verify my account because I can not access my American phone number, obviously because I am traveling. I gave them my social security number, phone number on the account, and debit card pin number."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 718245fd7adb4968b246bfaeb21c56f6
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metadata:
{"chroma:document": "I deposited approx. $1000. in ATM inside my branch. There was a problem with ATM. Bank Tellers and customer service informed me It would take several days to a week for my funds to be deposited into my account as they subcontract to another company to managed their ATM's. In meantime, I could not pay my bills incurring substantial late fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4a608582b0f4d209236575099a289f6
encoding: FLOAT32
metadata:
{"chroma:document": "Made arrangements pay off my bank debt, to keep my card active, I held up my end, and they canceled my card, just as I needed it for tires for my special needs van. Like many of you I had a rough time with the shut down due to Covid, I kept in touch with CITI and they still took advantage on me during these hard times."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 50ba97d593cb4776b15b0f855bbfd536
encoding: FLOAT32
metadata:
{"chroma:document": "I received a letter from Citibank indicating that I had two hundred in my GOLD Account. I went to the bank to inquire and learned that the amount processed was different than the original amount indicated on my check. I was not aware of this long-standing issue because in that period, my husband died and I had to be away for a while. I was going through many changes! I explained this but they were apathetic. The entire situation was devastating for me! The response by the manager in the Clifton location was that I was at fault. She said, \"It's a customer's responsibility to look at the statement.\" And though correct, it was cruel and sad not to acknowledge their fault as well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c5b72e15a0c498ab97426f88830fd52
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metadata:
{"chroma:document": "I feel really secure doing my shopping with you guys, besides the prices and variety that you have and delivery is fast and always I can count with my stuff in good shape by my door, thank you so much!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 87738614ada641768bfe099b1ce4e035
encoding: FLOAT32
metadata:
{"chroma:document": "I have had a card with this company for over ten years. They did a random review when my credit was frozen. When I tried to contact them to get this fixed I was unable to get any assistance, and dealt with rude customer service. They are completely unhelpful, and do not value their long term customers. DO NOT ever get a credit card with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0759091d2c304197b777cc94471e8d66
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metadata:
{"chroma:document": "We've made multiple calls on negative balance (overpayment had made account negative since 10/2020), so I called 3/26/21 to request a refund since we didn't have any purchases to make. They told me they would make request, but I could follow-up in 1-2 days. On 4/2/21 I contacted the main number AGAIN and I was told we had to prove the overpayment by submitting our bank statements (remind you our statements since 10/2020 have showed negative balance) to a random fax number, which we did. They told me they had 1-2 days to investigate. I contacted them again 4/8/21 and told it was processing and check would be cut 7-10 days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cd0f1a9ad1124131a4a977911f3aa943
encoding: FLOAT32
metadata:
{"chroma:document": "As soon they notified me, about the minimum payment and due date, I pay off their bill 2 or 3 week ahead of time, to make sure that they received before the due date. To void a past situation, that the payment reach them same due date, but they notified me that they didn't received, we tracked the money order, and we found out that the money order was deposited in their account, and changed. Which I send them a copy of the money order, was place in their account. That is my main reason that I have been paying their bill ahead of due date, and they reprimand me for that. I have violation the law for paying before due day?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4083f7b88c3e4f9e9456c72c44e20015
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metadata:
{"chroma:document": "Opened Account in July 2020 to take advantage of Cash Bonus Offer. Had to keep high amount in checking and savings account for 6 months. Took almost 30 days to open these accounts - they even requested a credit check to open a savings account? After I received the bonus, I waited the appropriate time and closed both accounts. It was a nightmare, several calls and charged fees but finally I thought I was done in March of 2021. Now in May 2021 I get a letter stating my savings account is overdrawn. It seems there was $4.00 of interest calculated after I closed all accounts and they have been charging $30.00 mo. service fee to maintain a closed account. It took 5 phone calls and 1 hour to explain I do not have an account. I was closed out of online access because I HAVE NO ACCOUNT with them. Still not sure this is over, avoid this bank online, total nightmare."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa542217bd7744f994c73cd40c3ba788
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metadata:
{"chroma:document": "I have had a Citibank credit card for over 13 years and have never missed a payment. I lost my billfold in November and called to get a new card sent out. They told me that they were not going to issue me another card, it was being canceled. Couldn't tell me why. I called back 6 or 7 times to try and talk to someone, even a couple supervisors on why my card was not being reissued. I heard everything from there just not going to reissue it, to I cancelled the card to I made a couple minimum payments. I think they have a list in front of them that they go off of. I worked hard to build my credit up with them. 13 years, had over 4000 dollars of open credit and they cancelled me and my credit score dropped 27 points. So if you're looking at Citibank, good luck. PS, I also have a Capital One credit card that I got at the same time as Citibank. Still have a card with them!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 29800261581d4df182f05065b861262e
encoding: FLOAT32
metadata:
{"chroma:document": "They charged my account 3 fees for the same thing. They are refusing to refund the fees. It is completely unbelievable. I just started a savings last year and they have been taking it non-stop. I am not saving to keep the bank rich, what kind of crap is this!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a7bef717254e4092a26d64376381bb1d
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{"chroma:document": "Citi locked my account for fraud suspicion, which is fine. It is good they have a system in place. However, they completely lack an understanding of how their bank or international branches work. At the request of Amy and Allen in their fraud department I took a day off work, drove an hour to their closest international branch, and spent two hours on the phone with the manager of that international branch only for them to repeatedly tell Amy and Allen that her requests violated Citibank policy. Their agents are rude, their system is outdated, and they show no remorse or ability to help their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 87b291c90f254bbba7bd577790f9644d
encoding: FLOAT32
metadata:
{"chroma:document": "I pray that my statement will help those who want to apply to this company or is already in it that I saved them from continuing. My name is Jessica. I have been with this company since 2017. Ever since the covid that I fell off they have been applying major interest to my credit card to the point it went past its limit. Way past. I work out a payment plan with them and they still put interest on it to the point where you have a hard time paying this thing off. This company does not repeat does not care about you or what you went through and still going through if you're homeless living off a paycheck to paycheck to get back on top. They will apply and keep reapplying interest to feed their greedy faces. I have never had a problem paying bills till this covid came and thank God I'm a survivor but this company is such a heartless company that they don't care about nothing. Even if my account is closed I'm going to repeat this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 609fd6fd8cb04ad8b71822f306ab8faf
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve been with Citibank for over 20 years. Always kept a higher amount $ 10,000 in both savings and checking. I\u2019m being held hostage due to a \u201cdepartment\u201d being closed which means I don\u2019t have access to my money and can not take care of the responsibilities at hand before my work travel in three days. No one can lift a fraud alert off of my account that was placed back in October of 2020 and here I am April 30, 2021 and it\u2019s still not lifted. Help me understand? I\u2019ve spent this whole entire week speaking with everyone but their dog went in circles with every department known to man. By time I get to the RIGHT department they're CLOSED 3 days in a row."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f44d2f2299e4b93a8bd45f9a8c8495d
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{"chroma:document": "I have had a business bank account with Citibank for 40 years. In late March my account was blocked without any notice to me. I could not withdraw funds. I could not pay bills and I could not receive deposits, including social security monthly deposit. I spoke to Consumer business support in their KYC New York Office which doesn't seem to be connected to my bank account as they had the wrong address though on my bank statements it is correct."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7b6f3a5a105747218a8e515f779ad7d8
encoding: FLOAT32
metadata:
{"chroma:document": "I have a recurring transfer to an external account. It happens every month, yet it does not show up on my dashboard or activity. Once I hit activity and search for it on the list, It doesn't show up at all. It also doesn't show up in recently completed transaction! The only place it shows up is in the balance. I have tried to get through to CS but they don't care. How can a website get better without real feedback? Overall, I like the website but to have invisible transactions happening is maddening and can cause an overdraft. It is a bomb hidden in my account. Beware! This one item is so important that I can only give the website one star."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f0b1647852445379eb6564079c44aaa
encoding: FLOAT32
metadata:
{"chroma:document": "Please think twice before joining Citi bank. If you have any type of banking needs beyond what you can do on the app and direct deposit it NEVER works! They do not accept Zella as deposit, customer must take a cash or check to bank. Customer service unable to provide correct info to customer, bank does not take any responsibility. I never use this bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b93fcee754b48f6b0437175dda448ca
encoding: FLOAT32
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{"chroma:document": "Had a business account with no problem. Up until August 2020, when account was emailed for fraud alert and I didn\u2019t respond in time. Account frozen and closed. Balance was told to be sent it after 45 days of closure. It is now April 2021 no response, can\u2019t get anyone to answer as to where my money is and no one speaks English. Beyond pissed. Not good business at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 01bb810043f0430991a06e3ead4a0468
encoding: FLOAT32
metadata:
{"chroma:document": "I am a Citibank customer for over 15 years. Citi made an error in my old account and they told me to open a new acct. I did what I was instructed to do, open a new account. I moved my money to the new acct and now they are holding my funds since 04/04 because they are doing a verification. I've call their \"New Accounts\" department (talked to VeeJay, Henry, Ivan, among others) numerous times and asked for a supervisor and all they say, that \"New Accounts\" dept, doesn't have a supervisor. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: baa8ba5c76d94c5596472543f83c3791
encoding: FLOAT32
metadata:
{"chroma:document": "I was trying to confirm the address where a new card that I did not solicit was being sent to, and they would not verify the actual shipping information. They just kept saying that it was sent to the address on file."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9aec3343318549fdab3e2eacd16f3e59
encoding: FLOAT32
metadata:
{"chroma:document": "Please think twice before joining Citi bank. If you have any type of banking needs beyond what you can do on the app and direct deposit it NEVER works! Calling in to try and figure out what happened to a rejected INCOMING citi to citi transfers is a nightmare. $16,000 MISSING. You have to re-authenticate yourself every time, you speak to a different person every time and I got disconnected three times! No one can ever resolve my issues and trying to get to a manager is impossible. You just get disconnected and have to go through the entire process of calling back and re-authenticaing yourself over and over for each separate department they transfer you to. I will be pulling my money and business from Citi as soon as possible. I don't have a Citi branch near me. Unless you have 250k plus in the bank and a personal banker, BEWARE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 12a8ab698f4a4c2e8c3e55f463205443
encoding: FLOAT32
metadata:
{"chroma:document": "Opened savings and checking totaling a large sum to take advantage of the promotion being offered. After 90 days of not being credited as the promotion stated I made an inquiry. No customer service on app or online. The option to email was also taken out. When you call it gives you a hold time of hours depending on the time. When I finally got of hold of them they opened an investigation. Immediately after I get a letter saying they couldn\u2019t find the promotion code when it was them who told me to open the accounts and about the promotion. I am in the process of closing all accounts. There are better options out there for reputable banking."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 461ce9cc43444607a00d9b1dbdfa4e9a
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking with Citibank for more than 40 years. During that time customer service has declined from being great to being non-existent. Secure messaging through the website has been removed and replaced with chat. When I called them I spoke to someone with a broken headset and I could hear only ever-other word. My issue was with bill payment. Years ago, Citi would stand behind their bill payment. If a payment was missed or lost, Citi would give me a letter to take responsibility for any late fees due to a bank error. No more."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b77c49f094414c58b64f98897c01d470
encoding: FLOAT32
metadata:
{"chroma:document": "I have the worst experience with Citi. I created a saving with a 2.85 % APY, after the first 3 months they gradually decreased the APY month by month to 1% in 1 year. When I closed my account, they said they will mail me a check for the 900 plus dollars I had remaining in my account. It has been over 2 months and I never received any money. I have called them 5 times every 2 weeks. They always said they will mail me the check and I never received any money. I believe they are just playing me around until I give up the money for them. They are a bunch of Thieves."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5e2a2352667f446c833f92cf0fee5fa8
encoding: FLOAT32
metadata:
{"chroma:document": "Worst bank ever. Still have my account since 4/6 under review. Won't talk to me or tell me why and had to tell my daughter she couldn't go to her ball tournament this past weekend because I didn't have any money. They don't care about anyone at all. I keep getting told 24 to 48 hours. Does that go on forever. I will be contacting the FTC on this as this is not acceptable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e25e8aa24044e4ba2e64105f13220a6
encoding: FLOAT32
metadata:
{"chroma:document": "I opened my account online 03/05/2021 due to covid. After receiving my debt card in the mail I went to the ATM to withdraw money that was in my account, my account was blocked. I was told by fraud department I need to wait 24-48 hrs for someone to contact me. I was never contacted by anyone from Citibank. 04/07/2021 I'm still waiting on the fraud department to contact me. I want to withdraw all monies in my account and close it. This is a nightmare. How is this legal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a09fa343d38f4676aa8cd6262df7a46d
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metadata:
{"chroma:document": "I applied for a loan in mid January. I have excellent credit, sufficient assets, and a property with an accepted offer under market in the Bronx. It\u2019s been 2.5 months, after begging for an update, my mortgage broker is going be out of the office for 2 weeks. I understand that Citibank updated their mortgage system, but my experience has been unacceptable. As a CPA, I will NEVER refer a client, friend or enemy to Citibank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8ed119a8753449a93a52de8458270fe
encoding: FLOAT32
metadata:
{"chroma:document": "I am with Citibank since 2008 and loved this bank until they decided to freeze my money just because I wanted to pull some cash out. Not like the money was a cash deposit or bad check. It was actually transferred from my nephew who is my household member living in same address. But for some unknown reason to me they locked my account. I have bills and rent due. Why they do this with customer who been with them over 13 years with no issues at all. I called several time to fraud department, but they are not helping me. Stop holding my money. It's not your business to investigate why I need to take some cash from my account and what I do with my money as long as it wasn't fraud."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9120b5009fc1440c8fe5adb0e7a81453
encoding: FLOAT32
metadata:
{"chroma:document": "I opened online saving and checking account with Citibank dated 1/22/21 and depositing total of $10000.00 in saving and $1000.00 in checking account. Total amount $11000.00. I did not have access to online account due not receipt of ATM card to activate the account for access. ATM card was not received by me as they sent to wrong address on file."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1cb1b383b4384810bdee45743bc2e410
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{"chroma:document": "Oh my goodness. I have had a credit card with Citi bank for two years. I have never missed a payment or been late on a payment. I made a $2,000.00 payment and they cut my credit limit down to my leftover balance. Which makes that card maxed out! WTF!!!! So I pay them and they lowered my limit!!!! Now my credit score is **!!!! Don't bank with citi bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ecb2cc47a2b64d0fbd77c6089aba15ef
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metadata:
{"chroma:document": "Stay as far away from Citibank as possible. We had a brand new Citi company credit card maybe a few weeks old. We purchased three laptops from Dell for a little over 2k and it was immediately flagged for whatever reason. We approved the purchase via email and text. Days later we get a notification from Citibank that they decided on their own to cancel the order we made for our laptops and that they weren't going to approve the charges AFTER WE SPOKE ON THE PHONE AND TOLD THEM TO APPROVE IT. They just said, \"Oh well just re-order them.\" So now Dell has a declined payment from Citi and has no clue what is going on and it's been nothing but a mess because of the incompetence governing Citibank. ABSOLUTE TRASH!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 916ead0b63ab466390ddd4002a140161
encoding: FLOAT32
metadata:
{"chroma:document": "I was gifted a large sum of money for a house purchase. I was not thinking of using it right away. Their accelerated saving called out to me for their high APY but that was a big mistake. I have opened an account online before like Capital One. Never had a problem APY for saving is a little less, but I should have just used them instead. I live in Phoenix branches no Citi banks near my closest is California palm springs which I was forced to drive to. We found a house and needed the money for the deposit. I did a wire transfer which they charge $25 for each transfer. Umm Capital One is free. They blocked it and my account. I need it to verify myself with a debit card which they never sent. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f146965e94d1431b86c07d580653338f
encoding: FLOAT32
metadata:
{"chroma:document": "This afternoon on 3.18.2021, I went to my local Citibank located on 702 Utica Avenue, Brooklyn, NY 11203 to have a document notarized. After a few minutes of waiting on line to see the Citibank teller that notarizes documents, his colleague sitting adjacent to him tells me that he is not notarizing because his stamp expired. I know that is incorrect because I was there a few days ago on Monday, 3.15.2021 and the same employee notarized a document for me. His commission expires 12.09.22."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 808b203be5f64131964d9c16ef846054
encoding: FLOAT32
metadata:
{"chroma:document": "My father passed away suddenly. He lived with me and had made me the executor. There is only my brother and I. I hired an attorney, and because his death was sudden and he handled his own finances, we had to search for everything. I found information in Citibank, but they told my attorney my father did not have an account there. A little over a month ago, we received mail In my dad\u2019s name from Citibank telling him how much interest he has accrued in a year - with an account number on it. Citibank does not have a local bank closer than 350 miles, so I have had to do everything by phone, fax and mail. I sent a certified letter with all of the documentation they requested - death certificate, Court. Order naming me executor, and the account and TIN of my dad\u2019s estate account. That is on Feb 10, when they received everything. I have been trying to get information on this since then! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 842f2be7397c483d94efc46b494627cb
encoding: FLOAT32
metadata:
{"chroma:document": "I'm so upset, I did a dispute with a company that took money from me when they had no right of 400, well a few weeks later Citibank put the 400 back into my account which I was pleased and relieved. 400 is a lot to me, well I just moved so money is tight because I have not started my new job yet so I had so much in my account and being very careful what I spent, Well I checked my account this morning and I was overdrawn 200 and I'm like where did it go? 400 was taken out and I had no clue where it went and was freaking out so as soon as citibank opened up I called and the money they reimbursed me and put back in my account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 22b9d0adbd1e4c318a16b31bc91cabbc
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank has blocked my account like everyone else. Ive talk to customer service. Ive gotten to the fraud department. Now all of a sudden they cant verify my phone number. What am I going to do? I dont know who else to call or get in touch with. My kids are hungry. My rent due. Income tax just sitting in my account. Anybody know what I can do? Please tell me.."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e08c0d23a1e04bceb95e5839a6b65252
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019m livid. I can\u2019t even think about spending money without this bank blocking my card. The fraud department never answers the phone so I have to think twice before spending any money over $1k. It\u2019s to the point where I now have to fly to another state where there is a branch or try to wire funds to another account because Citi can\u2019t be trusted with my money. I really don\u2019t understand how banks like this are still in business. Their own employees told me they hate having to talk to the fraud department to clear things up because they can\u2019t get through either. So tonight I\u2019ll have to stay up till 11pm or 1am when their \u201chigh call volume\u201d is down. Hate this bank which is sad because their online banking is superior to Chase and BofA but at this point I can\u2019t spend my own money so what\u2019s the point."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b6d2b42e48464facab321fe3a0a92640
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metadata:
{"chroma:document": "Citibank was terrible to work with after a scam. We notified them within 1 hour of the issue and after months, they keep making excuses and not assisting with the issue. I wish I had looked at Better Business Bureau before getting this credit card. There is a reason Citi gets an F and many of their competitors get As."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0acb1f7805d64bce99e871c2bacf756c
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metadata:
{"chroma:document": "Citi closed my credit card account when I did not renew my COSTCO membership. I have to have a checking account, with checks to send payments now or call in every month. What a hassle for the customer. What was wrong with online access to the account? The access was available for over a year after they closed the credit card. At least give us a method to send electronic payments through our bank system. I had to call and get the paperless account option turned off to receive bills every month. Maybe that could be sent to my email instead of wasting the paper for the bill. I guess that's an incentive to pay the account off faster than planned."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8d0f933fba1c44338bb86b2f25e8be3c
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank put a block on my account and no matter how many times I have called which has been over 400 calls at this point I either get transferred, hung up on muted just so that they do not have to speak with me. This also includes supervisors. I am going on three weeks with no way to pay my bills, feed my daughter or survive and all my deposits have hit that account. It\u2019s so sad how they do not care at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2cafcbf2c46f4cc6bff9f99547fc0242
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{"chroma:document": "My mother passed away approximately 5 months ago. As I've been mourning her loss I've been looking after her last wishes as well. One piece of this is settling debts as well as retrieving monies from various accounts. One of these accounts is with Citibank. Having previously made multiple phone calls, sending in copies of her death certificate and sending along notarized instructions of her last wishes, I thought this issue was resolved...Until I opened the mail tonight and a letter from Citibank informed me that I couldn't close my mom's account until I submit copies of her death certificate along with notarized instructions as to how to proceed (which were sent 3 times by fax and snail mail) After calling them for at least the 6th time, being placed on hold for 25 minutes, having a person read generic, unhelpful instructions from a script. This person told me she didn't want to be on this call. Believe it or not, I too didn't want to be on this call. Again. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7173a26a17684357ad6ebdbea53300c1
encoding: FLOAT32
metadata:
{"chroma:document": "Absolutely the worst experience I have ever had with a bank. After getting approved for a card. Three months ago I did not receive it after 2 weeks. I called to have it reissued. The woman I spoke with was great and offered to have it expedited. I waited another 1.5 weeks for a new card. These things happen so I wasn't too bothered. Then it really got difficult. I made about 3 purchases totaling no more than $600. Groceries, stuff like that. After about a week it started getting declined. I called customer service and they could not figure out a way to verify the card was mine. Not using my telephone number (the only one I have had and used for over ten years) and not using my security word. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 191fd3b065d74ee095cd7ce2c495786d
encoding: FLOAT32
metadata:
{"chroma:document": "I closed my account in Oct 2020, and now it is Feb 2021, and I still have not received my funds. I have called 11 times over 5 months, talking to a different person every time. Speaking to what they call, Customer Service, Supervisors, and then Managers. Not once have they contacted me back, I am forced to call every two week to find out no progress has been made. I still cannot get my money back, or any update. CITI BANK does not have a branch in Michigan, so I cannot even go to a branch for help... DO NOT OPEN AN ACCOUNT WITH CITI BANK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 141cea5c9b224f4f8a33daf9b03820fe
encoding: FLOAT32
metadata:
{"chroma:document": "I just spent 1 hour,  3 phone calls, and 1 \"live chat\" BOT to not fix a problem where I can't receive my statement via email because suddenly for no reason, no changes, my emailed statements can't reach my inbox. They were going to fix it on their end after I waited forever to speak to a supervisor. Surprise! It's not fixed and I am so done wasting my time on really really poor customer service. Love the card and benefits but so totally HATE their customer service. We now refer to them as ** Bank. Not worth the wasted time and endless contacts to get something that should never have been an issue fixed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eb595d50af4e471f903a703c797aba7c
encoding: FLOAT32
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{"chroma:document": "I withdrew 2 transactions for $200 at an ATM. Citibank has deducted my account for 3 transactions of $200. I called and they said it would take 10 days to get a credit. I called customer service and explained the situation, not withstanding the fact that I can only withdraw a maximum of $500 daily. So it begs the question, how do I have 3 separate transactions for $200? That equals $600."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cbdea3fe693743abafd12a8ec52d9f08
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{"chroma:document": "It has been nearly two hours since my 85-year-old grandfather, WWII veteran and Holocaust survivor, has been standing in the ATM booth in the snowstorm attempting to get an adequate resolution from Citibank over the phone, as none of their employees were in today. The machine took his money without crediting him with the deposit or providing a receipt, and so he was out the $100 he needed to pay his bills due tomorrow. Between the phone calls to Citibank being disconnected four times, he was unable to get any sort of helpful answer, suggestion, temporary resolution, or response to his situation as he was struggling to manage the situation. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d200255d05ae4feba0e88d4e72dac7e7
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{"chroma:document": "I had an issue with a vendor, who charged me twice for the same item. I am a Citibank Costco Visa cardholder. I opened a dispute with Citibank Visa and supplied all supporting documents. I received an email asking for another document. I responded that I was out of the country in Spain and will supply the document as soon as I return. A few days later I received an automated email that my dispute was resolved. They decided to close the dispute. I called again and re-opened the dispute again. I explained the situation to the customer service rep at Citibank. "}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "Had card hacked three times in one year. Chip is worthless, won\u2019t credit charges, very rude, tried to transfer money out of account without permission. Used card 16 years without issue, never carried balance or late. Now treated like common criminal. HATE THIS COMPANY AND WILL NEVER USE AGAIN. NOT A FAIR DEALER!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 91ddd9346b7e4d9ba5cb8be0d5183981
encoding: FLOAT32
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{"chroma:document": "I can\u2019t seem to get any answer for problems verifying my identity in order to apply for a credit card. CX rep keeps dumping me into a VRU. Good luck talking to a human once you\u2019ve applied! Avoid them, here\u2019s how my application process went... Applied on web, site timed out, unable to finish it. Called Cx and provided some requested information. She advised that she needed to call me back within three minutes but never did that night! Then attempted to call me back, left voicemail asking me to call back next morning. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1325078611584c0a8e1e6ced0708449f
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{"chroma:document": "People have made checking/saving accounts using my name/social. This company will not let me close the account cause I don't know the users on the accounts. They let these people open so far that I've been able to confirm 4 accounts in my name and overdraw all the accounts hundreds of dollars, I have spoken to their customer service who only tells me they need to protect the people who done the fraud so they will give me no info, I can't get the police involved cause I first need to know the state the purchases were done and Citibank refuses to give me this info as they say \"Cause they have to protect the people who set the accounts up the fraudsters\"... They don't care about protecting me since my identity has been stolen."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 735c4e3434004cb492e09973dda335f6
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{"chroma:document": "I hold both a checking & business account with Citibank for many years so please read. Time to jump ship to new online banks. There are many online banks now that will handle your money much better. These physical banking locations are staying alive with fees and good gesture gimmicks to keep you. Two things, no way to access PPP loan information as a business account holder and a promise to waive service fees across all accounts was also false."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7ac15119775c49b0b5694ba795a4d187
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{"chroma:document": "After being on hold ALL DAY and being transferred around to and from the Philippines, I am done with this company. They are the bank for Best Buy. I hate being jerked around. False charges on my credit card and they cannot even tell me what it is!!! I cannot even get to a fraud department. Don't buy stock in these people, either one, and always choose MADE IN THE USA or businesses that don't outsource to \"Me-la\" in the Philippines."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2eea8711aea0419391298affebcb1f27
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{"chroma:document": "Opened up with Citibank online. Funded the account with 1600 from a Zelle transfer. They block the account soon as I receive money. Can't verify my phone number or help me on the phone but keep telling me I have to come to the branch which would be fine but they don't have a Citi branch in Wisconsin. Now I've been calling every day to resolve issue only to be hung up on. Say they sent a reference code that I have yet to receive. Been waiting for that about a month which I don't believe is even coming. Please is there anyone been through this that can help me get my money back? I feel Citibank is trying to keep my money...."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: af483c030e284e3199fe7a0e42c7b7ae
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{"chroma:document": "I have been a customer since the early 80s, 27 years of mortgage payments, multiple credit cards, car loans, five checking accounts, and all my retirement. I also brought my partners there. One of my dear friends moved back to Russia Due to illness.,And died 2 yrs ago (I didn't realize she was a signer on my savings account.) December 24 through January 13, 2021, someone at an ATM machine methodically took $15,000 Out of my account, leaving me just about flat."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 24301c4badaa4f89a2d0e395ec6dbae1
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metadata:
{"chroma:document": "Updated on 02/11/2021: After two weeks of waiting for Citibank's \"letter\" to come thru the mail so that I can access MY MONEY, I still haven't received anything. Except, of course, Citibank's incredibly rude customer service. It's like they hired a bunch of thugs to deal with customers. I explained, to a supervisor by the name of Hugo, my situation and he didn't say one word at all. AT ALL. He was there on the line but he didn't say anything regarding my questions or complaints. This company should not be in business if they have no concern for their customers issues. I would not recommend this bank to my worst enemy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a10ebeb4e43a4714852dae12880fd0fa
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{"chroma:document": "So my wife and I ran into a lot of credit card debt from changing jobs. We got in over our heads and were contacted by a credit consolidation company. Long story short this company ended up being a scam and got us for $12,000 over a year and a half with no help to our credit cards. We had six cards and they were all delinquent and had no idea because they were only talking to this consolidation company now and not us. Well Citibank was not one of the six cards we had in this consolidation company program. It was the only card we kept and paid on with no issues. After running a credit check on us I\u2019m assuming, they decided to cancel our account once the card expired. I only found this out after realizing they hadn\u2019t sent us new cards. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8e6bb7b3e25405c9a545f5f103f0e31
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{"chroma:document": "As a CS Leader for larger public companies I have never had such a negative experience in attempting to resolve my issues with my checking account. I have called 7 times over the last 2 weeks and have been told different solutions to how they will resolve my issue. Only to find out when I call again that it\u2019s incorrect. Now the only solution is go to NYC during the pandemic 4 hours away from where I live to resolve this. Or to wait a month to get this resolved by mail. I\u2019m actively exploring legal options to sue this bank for misinformation, and illegally holding funds and access."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6874307a9fbe45b1880465b29ade09f5
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank is by far the worst bank I've ever dealt with (with Founders Federal Credit Union - a horrible bank - being a distant second). I recently chose Citibank based on their competitive rates for checking and savings. After my initial transfer into the checking cleared, I went to transfer a portion into the savings account. I immediately received an error saying the transfer to savings failed and I should contact support. After an hour on the phone navigating the automation, dealing w/ entry-level support and enduring long hold times, I hung up and figured I'd try later. I tried again a few weeks later via the web, and same issue."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 167cc76bdb254677bc4b16679379c692
encoding: FLOAT32
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{"chroma:document": "I have been a Citi business customer for over 20 years. I have never in my life seen such horrific customer service as I have seen during this pandemic. As a small business owner trying to stay afloat, I was very happy to see there is a second option for a PPP loan. I received a URL to link me to my application; however, after entering the incorrect information, I was locked out of the application. When I tried to get help, I was told my only option is to send an email. REALLY?? In all of Citibank there is not ONE PERSON who can get on the phone to answer questions? I have sent 3 separate emails very clearly detailing what I need (which is very simply a link to connect to my application). I continue to receive the wrong information every time. It is disgusting to me that after 20 years, I cannot get a single person on the phone to help me access my application and the only answer I get from anyone is to send YET ANOTHER EMAIL."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7480d6a83ca94196b13d4e70bb727bb5
encoding: FLOAT32
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{"chroma:document": "I\u2019m with Citibank since 2013 and On Jan 11th 2021 My Citibank priority checking account was blocked suddenly without notification, and the remaining funds in the amount of $126000 were frozen without any explanation. Few days later I was told my accounts would be closed and the funds would not be released. Since I have no wrong doing or suspicious activities on my account (like bounce checks, Bitcoin or foreign wire) I immediately contact them and see if there\u2019s any misunderstandings. After several calls to different departments I\u2019m getting bounce back and forth with their phone supports and they claims they have no real authority on the subject matters. That\u2019s fine. I went ahead and filed complaints with CFPB, BBB, FDIC and initiate an arbitration with AAA. If they refuse to return my funds then we will end up in courts. I seriously hope my lesson will serve as a warning for everyone whom is reading this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48af44dc6a384d2f877691eb3a12f9b2
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{"chroma:document": "Every single one of my other banks helped my family by waiving late fees in order to help me catch up in a difficult time during a pandemic. Citibank was the only one who wouldn't. Even when I talked about being scared about not being able to feed my children if they demanded I catch up in full before considering additional help. They quibble over a measly $250 past due even when I was willing to chop it by $150 today if they would help. Sorry but my children's bellies come first. True colors shown, Citibank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b403c88d2da645fd944cabceab9f9b8a
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metadata:
{"chroma:document": "Contacted Citi on 1/13/21 after becoming aware that my deceased mother had a Citi card. Although there was a zero balance on the account I felt it was important to notify them. The only information I have on the account was from a statement I received on 12/14/20. I called to let Citi know that both the primary on the card, my father who died in 1999, and the secondary, my mother were deceased and that any additional activity on the card would be unauthorized. The first individual I talked with was able to help me locate the account using the name of the primary and the mailing address. I was transferred to another individual with the ID beginning with 1487 was unable to locate the account because I do not have the Social Security number for the primary. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aff4f1a4086247f0a828023f1acfb2fe
encoding: FLOAT32
metadata:
{"chroma:document": "Getting in touch with a call center based in India is brutal, wasted time on hold and reps that can't understand what you are saying. Your recent lies about Trump was the final straw. There was way more destruction, death and riots from the left this year, than from some instigators at the Capitol which he did NOT have control of. You should keep your political bias to yourself. I will make my payment and close the card I've had for the better part of 20 yrs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 846b4f3a5cc247529bef879245da620b
encoding: FLOAT32
metadata:
{"chroma:document": "I started a Citibank checking and savings account because I thought that a company as large as Citibank would be professional, knowledgeable, and qualified to handle my little account - WRONG - They are the exact opposite! I opened the account online and the next day I had an \"ATM\" card FedEx to my doorstep. I thought this was quick. Well it turns out it was the wrong card for my account. So, after 45 minutes on hold and countless security questions that were absurd I finally got my info straight and I had another card FedEx delivered the next day. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 253aaadc09a946db8cb08d10ebd31613
encoding: FLOAT32
metadata:
{"chroma:document": "Opened up an online account because they were offering good interest rates on the account, the interest rates have of course fallen with the Pandemic which is to be expected. I am Widower with a minor child and therefore need to set up a beneficiary on my account in case something happens to me, I submitted the beneficiary information which lists the Trustee to my estate which would be established upon my death. Citibank won't accept / process this as they state it needs to be an individual (which it does not have to be, my bank, Ally Bank accepted the Trustee), I spent hours on the phone trying to get help on how to establish the Trustee as the Beneficiary on the account with no luck or help in being to do so."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 83bcfa1fa4fb4ee6a3a9419b31feced0
encoding: FLOAT32
metadata:
{"chroma:document": "Never work with this bank. I had one credit card payment get returned and they kept charging my account over and over again 3 times racking up $75 in overdraft fees plus their own fees. I spent 2 hours on the phone and no refund or credit was given. They clearly don't care about you and are not a decent or moral company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4734326f52af461480b0cef7877a82f1
encoding: FLOAT32
metadata:
{"chroma:document": "Citi kept increasing my credit limit only to lower it and make my credit score to go down, I never asked for the credit increases. Never been late or missed any payment. Always paid more than asked then they blame the credit score on the credit company for the decrease."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 783687031ad34ab2b66f2760961bfb78
encoding: FLOAT32
metadata:
{"chroma:document": "The branch staff has no knowledge with how to do wire transfer to foreign country. Called customer service but they hung my call twice with no reason!!! Extremely poor customer service! Staff not trained very well. I regret to choose them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 52727dc61424413b8d22cda072329f11
encoding: FLOAT32
metadata:
{"chroma:document": "When I was opening my savings account, I spoke to multiple Citi reps, and each of them assured me that I could withdraw my money whenever I needed and without any fee and limit. However, when I tried to withdraw my money to close on the house I was buying 3 days ago, I could I only withdraw no more than 15k a month!!! Are you kidding me?!!! I spoke with 4 different Citi reps about it, and each one told me something different."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 557c31b14a7a479084a68f52db69dd64
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metadata:
{"chroma:document": "Our relationship manager needed us to sign regulatory papers. She never provided them to me or followed up by phone. Instead she send me a letter saying she is going to freeze my account. I spent 2 hours on the phone with her boss over Xmas eve sorting this out. Terrible customer service. They should be ashamed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0abe5696bbc74f2ea91de6c060362082
encoding: FLOAT32
metadata:
{"chroma:document": "I wanted to get the ball rolling on redoing some of the rooms in my home, so I ordered furniture and decided to get the Wayfair credit card, because they are supposed to have rewards. I made my payments on time online, and 5 days after the fact, I received an email that the payment failed for some reason??? It was not my bank, it was not a lack of funds. It is a scam to collect fees and interest. Also, I did not receive an actual card in the mail, and the system would not allow me to log on online again. The phone service is useless. Don't use Citibank, they are dishonest backhanded crooks who are only out to screw everyone over."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aafbee7077f345bc88fcc6d184528ad4
encoding: FLOAT32
metadata:
{"chroma:document": "Hi, After I complete my online wire transfer request, I have to call dozen of times to release the wire transfer. After they verify the me from security team and then the Wire transfer team forgot to release my wire transaction. After following up 6-8 times (spending almost 6 hours on phone), they are still working on my wire transaction."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 85bb7ab276664eafb797c1b5feb0d6b8
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metadata:
{"chroma:document": "I have had to call repeatedly because the automated system hangs up if you can't answer all its questions. Also it is worrisome that I had to give the customer service people my whole Social Security number unlike other banks who only ask for the last 4 numbers. Even more worried now that I discovered the people I spoke with were all in foreign countries. It feels as if I'm now vulnerable not only to U.S. crooks but my personal info is now internationally vulnerable. Crazy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5c4def7a49244c4cbf7466f4eb5c573f
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{"chroma:document": "On Friday late afternoon, October 23, 2020 Citibank blocked our two business accounts and refused to allow us to withdraw our funds. (More than $130,000). They said we have to wait at least two months (60 days) and if there are funds remaining they will send us a check. Their terms and conditions does not specify 60 days. Imagine the problems we have not having access to the funds. Calls from Police Dept., attorneys and upset clients whose money is tied up on deposits for merchandise. Citibank's response is that they don't care. They are following their guidelines. I gave the direct phone number of the Branch Manager who never answer the phone or responds to verification to our clients. It's a total mess. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6648faeb61534314b0ab85affd712815
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metadata:
{"chroma:document": "Citibank has offered a generous $700 bonus for opening a new savings account and keeping at least $50,000 in the account for at least 60 days. I went online to try to set up the account and thought I was on my way to achieving that, but ended up instead setting up an interest checking account. Although I did NOT put any money into that account, the fact that I had created the wrong kind of account (due to ZERO indication that I was not doing what I had intended to do) made me \"an established Citibank customer\" which now prevents me from getting the bonus!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b2ae433f4079410cadd28294b4963e49
encoding: FLOAT32
metadata:
{"chroma:document": "I can not even describe the level of incompetence and plain lack of care by the Citibank customer care people. They screwed up a computer issue and I paid two of my cards (One of them fully). Long story short CITI screwed up the withdrawal and I was charged over 125 dollars in fees for trying to pay my bill. When I tried to talk and get it taken care of I was told to wait and call someone else or was told it was my fault. Needless to say do not get a card from these clowns because you are going to have a very bad time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b9e0ea15315462b9b176fce0094cea9
encoding: FLOAT32
metadata:
{"chroma:document": "They have the Poorest of the Poor Customer Service especially in Credit Card Dispute Department. Very slow and always work with the Merchant even the merchant is fraudulent, or I have rejected/returned items and False Advertisement. BEWARE. It is a trap!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cd456019022c4c6ba9b6476607d98357
encoding: FLOAT32
metadata:
{"chroma:document": "For 32 years I have been a very happy and loyal customer with Citibank MC but something has gone terribly wrong there. Citibank agents have become offensive and abhorrent...\"customer service\" has become a joke really. The inept agents apparently are no longer trained to handle problems or anything else needed to service their customers, let alone with efficiency, so dealing with them at every level now is a COLOSSAL WASTE of time. Very unprofessional, and the more \"senior\" the worse they are. Just try searching for someone with brain power....They used to be impressive, professional problem solvers, but now have no intention of solving anything...Their job seems to be to keep you at bay. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 919c4aa350744355a0994d192d290ced
encoding: FLOAT32
metadata:
{"chroma:document": "I gave Citibank a one star rating the reason being because I open account and I open this account completely online and due to suspected fraud they will now not even speak to me about my account. My account is blocked. They have all the money that I have in the world and I have no access to it and now they\u2019re telling me that I have to go to a physical branch to verify my identity which I appreciate the fact that they want to do this to protect me. But the closest branch is 12 hours away and I can\u2019t even go to the grocery store because they have all my money tied up. No I don\u2019t know. This is 2020 but it seems to me that there should be a better way to do things in the way that these people are conducting business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 140413b0d9ba4002bf1da819acac0a60
encoding: FLOAT32
metadata:
{"chroma:document": "Stay away from Citibank! This bank does everything to make your life miserable if you try to take your money out of the bank. My mother and my brother co-own several Citibank joint accounts that they would like me to act as their Power of Attorney during their residence in a foreign country. The first request was submitted in October 2019, which was rejected because the bank claimed they would not accept a POA notarized by a foreign government. The second request was submitted with the POA document notarized by the US Embassy in the foreign country they reside in, which was again rejected because the bank claimed the POA form would have to be a Citibank-specific form. The third request was submitted with the Citibank-specific POA form notarized by the US Embassy, which was once again rejected because they claimed they would have to talk to the account owners on the phone. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b33f0b120e074e438daa2ec23d3da3f8
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metadata:
{"chroma:document": "I would not recommend Citi bank to anybody! Opened 2 accounts because I read about the special cash back offer. Citi enrolled me in the package that requires a 50K acct balance, I was not given a choice of package that I want. Was never told about this requirement, and when I contacted the bank, a representative told me it was too late to change the package and he couldn't help me with anything. Waste of my time, this offer is a scam!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f0814e97f5dc4b82b6fb6a4d60792da1
encoding: FLOAT32
metadata:
{"chroma:document": "They are not the best, imagine paying off your credit card bill every month ???? leaving 0 balance. Then you get charged with interest rates every month. That's what will happen when you get their credit card. Call them to ask for an explanation, they told me that's because after I paid the bill off, I use the card couple days later. Oh my bad???? I guess after I pay it off this month I won't be using it again???. I got to keep those interest rates at bay."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 61aaefa1e6514fe0acbff73c0504fe00
encoding: FLOAT32
metadata:
{"chroma:document": "I received my new Citibank credit card and was excited to start using it at Costco. I also put my son's name as a card holder and had a card sent to him. He lost his job due to the Covid cut backs and had a family needing groceries. His first attempt to use it after activating it was at Costco with two babies in tow. He had over $600 in groceries and items and was declined at the check out line. Very embarrassing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d9e2f423616b41db935bfeb81cdad08e
encoding: FLOAT32
metadata:
{"chroma:document": "This company will reduce your credit limit if you have any hardship that drops you score barely below a 650!!! They e fine this twice!! I\u2019ve NEVER been late on my payments and have ALWAYS paid at least three time my minimum... if not significantly more. No warning, no communication... just drop the limit so messes with my credit score!!!! HORRIBLE company!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 03b6a1b51e604079b16a1b77cbbb62c2
encoding: FLOAT32
metadata:
{"chroma:document": "Received letter from Citi asking me to contact them at phone numbers provided. Letter said department was available 24/7. Called the numbers and each time transferred to their call center in the Philippines. Besides a lack of product knowledge their diction is poor and their ability to resolve issues is zero. Unfortunately, I have called 16 times and they have discounted over a dozen times. As such, I have no online access to my monies and a call center that frankly is a waste. Citi Priority advertises a dedicated service team however they simply do not deliver. Their unprofessional behaviors are outrageous."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: accf6d8d4b86442f8866cd095acc79f8
encoding: FLOAT32
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{"chroma:document": "Citibank has a tagline, \u201cCitibank is with you before, during, and after your purchase\u201d. They should remove it because it is FALSE. I made the mistake of purchasing inferior portable a/c units from BLAUX company, unbeknownst to me located in Hong Kong. I should have looked at the Internet regarding this company before I purchased because there are so many complaints about them. It is a fraudulent company but I am beginning to think so is Citibank. I remember when Citibank had great customer service but that was a thing of the past. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d99320095ace4796a7fd63e6f85ff177
encoding: FLOAT32
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{"chroma:document": "$1006.46 unauthorised, charge, Citibank claims I used a OTP which I deny. Did not make a purchase or receive any goods. Citibank refuses to contact supplier (UBUY) to provide details of the goods purchased or address of delivery. Ubuy also refuses to to help me by provide details of the goods purchased or the delivery address. This fraud occurred in February 2020 when 8 other fraudulent charges for Uber trip and uber food were also charged to my card. Citibank acknowledged these and refunded. Seems very suspicious that this all happened in a 10 day period. Citibank has been, very unhelpful and determined to distance itself from this transaction saying One time pin cannot be subject to fraud. BEWARE it is CITIBANKS way of denying responsibility."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b4b4df5cd1224538b275523b032ab792
encoding: FLOAT32
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{"chroma:document": "Citibank has locked my savings account. I am not able to even log into the account to check the balance. This was done by the \"New Account Fraud\" Team and they will not unlock the account until I receive a letter in the mail. Why is a company depending on the USPS during the 21st century? Stay far away from this company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9142185207f94c9e808d2609e9169158
encoding: FLOAT32
metadata:
{"chroma:document": "I attempted to change my billing date. I chatted in to the the Service Desk. I was told to call the 800 number. I called the 800 number and went through 10 minutes of prompts, reviews, and hold times. The system transferred the call, and the agent automatically disconnected the call without speaking with me. I called again, and the same thing occurred. I chatted with the desk again and was given a different number to call. After another 10 minutes of prompts, reviews, and hold times, I spoke with a live agent. I explained the difficulties I had already encountered and requested her assistance. She stated that she could assist once my payment that was due was made and processed. She stated she would transfer me to the payment department. The payment department would process the payment and then transfer me back to her to update my due date. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d513ff15da2246b7b144183133c2d6ff
encoding: FLOAT32
metadata:
{"chroma:document": "Updated on 03/07/2021: I had a savings account with CITI Bank and decided to transfer my money and close my account a few months ago. The process of transferring money has been a nightmare due to various difference issues (e.g., the bank doesn't let you transfer your money at once due to daily limits; they cancel your transfers even though you follow their procedures and nobody from the customer service knows why your transfers are being cancelled so you spend hours and days on the phone trying to figure out why they are not letting you transfer your money; customer service representatives don't know the bank's rules/policies so you need to study and train them about their own policies)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b4e9c6a5bda94aee84bb5e9b58ee05ce
encoding: FLOAT32
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{"chroma:document": "Best Buy changed the provider from HSBC to Citi for my card with them. Something was messed up in the bill payment system and there was a balance of $15. I did not pay attention to this card because it has been automatically paid since 2012. The bank did not attempt to call me or sms me or email me. They just sneakily charged the fees! I called them and they credited $30, so I owed $90. This is a very bad customer service. I use two other large banks and to start with, I never got a late fee because the automatic bills have been working as a charm. I should probably also review Best Buy for selecting this bank and this bad program to manage their credit portfolio."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4bbb378423594ed6bf48cb7e05d70cd3
encoding: FLOAT32
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{"chroma:document": "Like others, I decided to open a banking account package with Citi in order to get a cash bonus/promotion. I applied directly from the promotion link right on the Citi (not a third party) website. The promotion I applied for was for $400. After reading the fine print and ensuring I followed all the steps correctly, I funded my checking and savings account within the designated banking package and waited patiently for the bonus to be deposited after the 60 consecutive days of maintaining a $15K balance (which I had split between the checking and savings accounts), PLUS the 90 day waiting period before the actual bonus was to be deposited. After the 90 days had come and gone, I contacted Citi via the Chat feature on their website and inquired about my cash bonus. I was told it would arrive by the end of the current statement cycle (which was past the 90 days stated in the promotion Terms & Conditions).   "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 31b985fc256246efbec9120f600fc1aa
encoding: FLOAT32
metadata:
{"chroma:document": "One strong warning: stay away from CitiBank, especially as a business customer. I had a business line of credit for a while, linked to a checking account. The only purpose of that LOC was to transfer funds to the checking account when I was short of money there, and conversely, transfer the funds back into LOC from the checking account. Therefore, note that the LOC account number was never exposed to anyone, I never wrote checks on that account or did any kinds of transfers except to my own, linked checking account. Recently I noticed a large ACH debit, almost $5,000 on that LOC account. I started calling the Citibank phone number. They kept transferring me farther and farther; in the process the call was dropped twice; I kept redialing and repeating the merry-go-round. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 18f6d54155e447bca198ae89c2343c47
encoding: FLOAT32
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{"chroma:document": "We enjoy getting cash back enough to cover our membership fee. Our customer service experience with them has been extremely poor\u2014 not customer-focused, helpful, or follow-through as promised. We sent a letter detailing our experience and concerns and received a generic form letter in response. We would rate Citibank far below any other credit card company we\u2019ve worked with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f1ae65a65b44e409178e37a0f1dbd7b
encoding: FLOAT32
metadata:
{"chroma:document": "I admit. I was 6 days late on a payment due to Home Depot that I marked as already paid. I paid it that day. Citibank is the financer. Turns out, however, Citibank not only charges a late fee for Home Depot accounts but also ADDS 10 percent of your entire balance to your next bill, thus increasing the amount due, in this case by over 100 percent. How unscrupulous! Called them to remove the late fee since I have a clean payment record but asked what the basis was for the over double the amount next due and they told me their policy is to add 10 percent of an ENTIRE balance to your amount due the following month when a payment is late IN ADDITION to assessing a late fee. Lesson learned when dealing with this company--pay them off then pay by cash!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f8aaf63d8bdc43fea07b7c2230be27bf
encoding: FLOAT32
metadata:
{"chroma:document": "I have felt with Citi bank's customer service and fraud department due to their own doing multiple times and days in a row. They make me wait 24 hours every other day simply because I got a new phone number and a new phone service that they don\u2019t recognize. Please hear me when I say that they won\u2019t help you and things will get blocked if you do so, they won\u2019t be able to help you. Get a different bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 966c63cd7bb34083b879f03588d72e35
encoding: FLOAT32
metadata:
{"chroma:document": "I wish I had read some of the reviews on this bank prior to opening an account online. All I wanted to do was open a basic checking account to pay some basic bills. Not too hard. Opening the account online was a breeze and that should have been my warning! At no time did they disclose that it would take 5-10 Business days to clear a check on new accounts. I deposited the check via mobile app thinking okay it will be available in a day, possibly two days. I just opened a Chase account for someone and their funds were available automatically, and this person was a young teen with no credit or banking history."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da8d6a7b7a69442a980d210a911f6013
encoding: FLOAT32
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{"chroma:document": "Opened up a savings and cc with Citi about 6 weeks ago. Already had a card with them and wanted a 0% interest. Took 2 weeks to activate the savings account due to continued glitches in their online platform. The ATM card and PIN they sent me never worked. The CC has a very low credit limit - asked them why and they have no idea. My credit rating is 800+ and I have no debt. Was going to use it for home improvements over the next few months and cannot."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 564855956f6b4fa291a1d286da80e0c5
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a new card with Citibank in order to transfer over a balance from a previous card so that I could take advantage of the 18 months no APR. Fast forward a week from opening the account. I called and spoke with someone that obviously does not care about his job. He ensured me that there is a 2 week period in which the transfer will take to switch accounts. That is fine because I opened it about 2.5 weeks before the due date. Now fast forward again to today, 14 days since I opened the account. Still hasn't been transferred so I called back and spoke with someone else. Now today I am informed that it will take an additional 4 to 6 business days to get transferred. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2f04e99e2f2c478bb50b9c198f13d24f
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Citibank for 26 years. Whilst jet-lagged and on holiday I fell prey to a Phishing email ostensibly coming from my internet service provider. An unauthorized charge went through and I called Citibank to stop the account. Whilst on the phone to them a second charge went through. Due to a time zone difference between Australia (home) and Italy (on holiday) I was unable to make or receive calls from them as the recorded message was \"office hours between 9 am and 5 pm Australian Eastern Time\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a5fc4dee2074ad5a4dc0de89e500a23
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank\u2019s been such a pain in my refinance. I gave them all the paperwork that they needed since the beginning of the process, W2s, paystub, appraisal, etc. there were no problem on my side. Citibank also doesn\u2019t update me on what\u2019s going on with my application. My loan processor doesn\u2019t update me every week, or months. They don\u2019t respond to my email at all. Well, they responded after 10 consecutive emails made, once! And told me that all my docs and appraisal were expired and need to re-submit. The submitted docs expired 3x already since paystub requirement only last for 60 days. I then, resubmitted it over and over again. Closing time has been moved 4x. My credit score was great and dti is low. They never update on what\u2019s going on. Never respond to email at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c38b044e94384315993b880dd3e5d677
encoding: FLOAT32
metadata:
{"chroma:document": "I have had my account for approx 6 months. When I need help logging into my account because it says it's calling me to give me a code and it never calls me nor does it text me so I call customer service that the app tells me to call and I get transferred repeatedly then I get someone that seems is going to be able to help then I tell them what's going on and let them know what's happening and then I get complete silence and it seems nobody is there, I wait for 5 minutes or so trying to be patience and nobody responds so I hang up only to do this 4 more times. This took almost 2 hours. The last conversation the woman I could hear for a few seconds then I couldn't and that repeated the entire conversation. This has happened every time I've needed Citibank's help. This needs to be corrected by Citibank, they have to know they have phone issues."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 07ec5b3716d24d8980cf7fc9883153d4
encoding: FLOAT32
metadata:
{"chroma:document": "Worst bank services anyone can ever have. Customers are the least important thing to them. All that matters to them is their business which they are trying to make out of your money. Not reliable. Only for rich people cause they loot middle class people. BIG NO FOR SAVINGS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d0d62f19aa3c42c1bab57a440e0a40c8
encoding: FLOAT32
metadata:
{"chroma:document": "Online verification for even viewing your contact information is convoluted. Instead of sending you a verification code by text, you have to call in to deal with a rep, which will give you a code by text, before an automated system gives you the verification code you need to enter online. If you ever have a problem with your account, good luck dealing with a customer rep. I've dealt with 4 reps today, who were all incompetent. The customer service department is clearly outsourced overseas, judging by the quality of the calls and interaction."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f3d433337da84d249804b3ae8c576dc2
encoding: FLOAT32
metadata:
{"chroma:document": "One week ago they blocked my access to all funds pending internal review. They said they sent a letter which they did not. Like other people here they lied to me about their actions and hang up on me when I seek info. I live in NYC. Can someone recommend an attorney who can help me?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 767a8f79b2e947179f7fbdae6ba52cd8
encoding: FLOAT32
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{"chroma:document": "I opened a High Yield Savings Account with Citibank. I transferred $100,000 from my local bank to Citibank. Citibank took the money out of my local bank account, flagged it as \"fraud\" and now will not give me my money back. It is 10 days later, and I have been on the phone MANY times with supervisors. I keep being told that the money will be in my account within 3-4 business days. If I stole $100,000 from Citibank I would be in federal prison. Yet Citibank has no consequences for stealing $100,000 from me. This is absolutely ridiculous. In the US we are supposed to be able to trust the banking system -- Citibank is absolutely horrendous and as of now, are crooks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4d43dba2cf88432792fbc6f54f1c5f14
encoding: FLOAT32
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{"chroma:document": "I have been a long time patron of Citibank. Since I have been in Florida, I have seen the bank going steadily down hill. They have been reducing hours in branches (before COVID) and now have shut down branches in my area. No other banks have done this, I call my relationship manager and get no return calls. I tried to do a wire transfer, and had to go to Two branches before I found someone who could do it. They never asked for ID. I hate to have to change banks, but I don\u2019t feel my money is safe."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2cbf49c39c294bff8ec1de39da2c8dd4
encoding: FLOAT32
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{"chroma:document": "I made an external transfer for $1500 that Citibank first rejected, then lost. It has been 3 weeks and they still cannot find it. Every supervisor I speak with gives me the runaround, lying to me. They blame the bank they pulled the money from but then say it will definitely be in my account on a certain date. The date comes and goes. I\u2019ve spent hours on the phone for weeks trying to get answers while they make interest on my money they refuse to return. Always something else someone else is supposed to do that never does. Meanwhile I will be spending money on interest for my property taxes because I\u2019ll be late waiting for them to return my money. It\u2019s a disgrace. Then the supervisors complain that you\u2019re calling every day. I\u2019m sure if their money got lost they would do the same thing. You are in for a lot of heartache if you use this bank. Don\u2019t be fooled by the .9% interest on savings. They can\u2019t even handle a basic transfer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 926d54dbf6654d59af74d81a296c5143
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank was offering promotional bonuses for opening checking and savings accounts. I tried to open the accounts online but the website would not allow me to do so, so I called customer service. The woman was very easy to talk, said I was still eligible for the promotional bonuses when opening by phone. The last step of that phone call was the funding of the Citibank accounts. She told me I could have Citibank withdraw the funds from my existing online savings account. I asked if she was sure this would work since all prior times I opened an online account I had to have my existing bank account send out the money to the new account. She swore it was done all the time without issue, but added that I \"would be called, texted, or emailed if there was a failure\" and again added that \"there should NOT be.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb2a9d28f2dd4a25b6e4915e6ecab003
encoding: FLOAT32
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{"chroma:document": "The day before my birthday 6-6-20. I had reserved 2 days stay from 6-8 for hotel reservation from Agoda.com at Extended Stay AMERICA in Anaheim California. Upon arrival on 6-6-20 I was told that my reservation was not in the hotel system and I was denied stay. I immediately tried calling and contacting the reservation company agoda.com and I also called my bank Citibank. To notify them of what just had happened. They told me they would put this into investigation being that I just became a victim or fraud. After that I even had to reserve another stay for 2 days at a different hotel meaning spending more money out of my pocket. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e714dada21fb4858aa34dc3aab9b26ce
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank's recent actions taken within the last few months, has made me a very disappointed \"FORMER\" credit card holder. After being a credit card member for over 31 years, this company made the decision to close my account, based on information obtained from my credit report. When talking to a Citibank representative about this issue, I was told that the closure of my account was due to it being classified as \"HIGH RISK/INACTIVE\". What is so puzzling about this situation is that the account was paid off in full almost two months earlier, making it have a \"ZERO\" balance. So why wasn't my account closed during the time period before I paid it off, since it was deemed in such poor standing?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ba2551601d394e1597937beeb57f7e52
encoding: FLOAT32
metadata:
{"chroma:document": "Do not I repeat DO NOT bank here. I\u2019ve been with this bank for years. I\u2019ve been having problems with them every since. I deposit paper checks. They always give me my money the same day. Here recently I started a new job. My first check was paper so I use the Mobile app to deposit it. They broke my check down in payments over a 5 day period and gave it to me how they wanted to. My car got repossessed due to them holding my money. I called. The representatives are unprofessional and the managers are no better. I wouldn\u2019t recommend this bank to no one. They suck I mean really they suck."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d9c2142b2d3e4130827c4c8fd42107b7
encoding: FLOAT32
metadata:
{"chroma:document": "After being a customer for 12 years, they decided a year ago to lose my account without so much as a reason or notification. Prior to that, Back in September of 2019, they notified me I was 4 months delinquent when I had never even received a bill in the mail. I was informed my bills were \u201cpaperless\u201d & going to an email address I never heard of or even signed up for the card under. I requested an actual bill in the mail from that point on, paid my $289.00 delinquent account via phone with another credit card. Was told everything was good."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f3ff49556364bb393571c74d475e74f
encoding: FLOAT32
metadata:
{"chroma:document": "This bank not only shut my account randomly while I was traveling leaving myself. And family with no money, this was back in May 2020, I was told numerous lies thus far as well as I\u2019d have a closeout check by 8-10-20. It\u2019s already 9-10-20 still holding my money from me!!!! Way past 90 days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f03880f85cf45e9b3635eaecc4e2c15
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank close my account at the start of the month. The bank is refusing to return my money in the saving and checking account. I have many time and even went inside the branch but the employees are unwilling to help. I'm out of 8K in funds and the bank will not resolve the problem."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a70966d254744648bd85a65582a7573
encoding: FLOAT32
metadata:
{"chroma:document": "First of all when you\u2019re calling Citi about a credit card account you\u2019re speaking to reps outside of US who are trained to speak as US bank reps but with a script and when they are faced with customers who ask for answers and needs help these outsourced reps couldn\u2019t handle it. I called 5x to resolve an issue and I was not allowed to speak to a supervisor I asked more than once to transfer me to someone who speaks English and does have Customer service experience. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b43aca6a02cb482580495bab87c7e475
encoding: FLOAT32
metadata:
{"chroma:document": "I like many others I have read about here, opened an online savings account due to a promotional interest. They dropped the rate less than 30 days later so I stopped into a branch to close my account and I was told they had to \"investigate\" for 24-48 hours. It is now two weeks later and I still can't get a straight answer as to what they're doing. Do yourself a favor and find a more ethical financial institution to work with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e5b1bcd877d84dbcb180057468c1a02f
encoding: FLOAT32
metadata:
{"chroma:document": "Citibank #Citibank has treated me very poorly. I went abroad and forgot my debit card at home in the US. I tried logging in and transferring some of my funds to another bank account of mine and the system prompted me for some ID code that they send to my phone. My US phone doesn't work outside of the US, so I called the bank asking them for a code. I spoke with at least 4 different representatives, including one manager. Nobody wanted to help me because I didn't have my debit card with me. We live in the 21st century, there are a million ways to verify one's identity, but they all kept blabbing like robots that they can't help me because I don't have my debit card with me. And said that they will bill me $25/mo for account balance less than $10k."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 12511df4582841049e61f8d476839d23
encoding: FLOAT32
metadata:
{"chroma:document": "I have 2 credit cards with Citi. I have their Simplicity Master Card and Costco VISA. I get it, we are in a recession and many banks are trying to cut their loses early, BUT I haven\u2019t given Citi any reason to decrease my credit limit, but they cut the limits on both of my cards by $5,000 in May and June, and now they keep doing it every single month. This makes my credit score continually plummet. I\u2019m now using 50% of my credit when I only used to be at 10%. I\u2019m really unhappy with them. I\u2019ve gone round and round, and then this morning I just received another email telling me my limit had been decreased again. I suppose they are going to keep decreasing my credit limit until I pay off both cards and then they close out my account??? Yes, Citi? This looks to be your plan. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ffb5365d50024d579a93513dafede174
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{"chroma:document": "In Aug 2020 Citi advertised, to American Airlines Mastercard acct holders, a special deal on savings. Put in 50K, get 0.90% base rate (no future promises of course), plus an extra 0.50% if you keep the funds in 90 days; total 1.40%. Plus 40K American Airlines miles if you maintain the 50K through the 90 days. Well my wife, who saves AA miles, signed up 8/29; sooner or later there will be a vaccine and we'll feel safe getting in an aluminum tube w/ a bunch of folks for 4-7 hr. Citi has been a pretty good credit card company, at least for folks like us who pay the full balance on time each month. They gave a pretty good start-up mileage bonus, and paid the airline miles at 1 mile/dollar spent. So we figured why not place some of our emergency money with them, if they give a bonus for customers already known and w/ known credit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c41bb32939c44885bf14498e5827cc8b
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{"chroma:document": "I actually loved Citibank until they decided to freeze my money just because I wanted to pull some out. Not like the money was a cash deposit or bad check. It was actually a govt ACH. But for some reason they unknown to me they locked my account. I have bills and rent due. Why do this when I been with you'll over 9 years with no issues at all. Stop holding my money. It's not your business to investigate what I do with my money as long as it wasn't fraud."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: de0d3c4aaab04ad4a5e4cc64daca92ac
encoding: FLOAT32
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{"chroma:document": "I had my checking opened at CITIBANK for over 2 years.The last time that I used my debit card I got my balance but I could not take money out. I called Citibank, they told me that my account was blocked and that they can not send me a code on my cell. (They had sent code to my cell before) I went in person to the citi bank branch with my ID. The manager called the fraud department and sent copy of my ID, and still for not reason Citi bank is keeping my money, the account is still blocked and I can not use my money. I have not job due to covid 19 and when I need my money the most, Citibank is robing my money, I have not right to use my money just because citibank decided to block my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fd1efa0da017498f905042dbad1f6d67
encoding: FLOAT32
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{"chroma:document": "Spoke with Joe ** (who later informed me his legal name is **) over the phone in Philadelphia. He was so rude and called me every single slur in every language he could think of. He told me I\u2019m fat and greasy and unworthy. I begged him to stop because my sobs were going to wake up my newborn baby and I only wanted to discuss issues I was having making a deposit, but he told me he would shortly be on his way to enter my apartment and roundhouse kick my baby into the ceiling fan. I was mortified! As if it couldn\u2019t get worse, he then started yelling at me in pig Latin and cursing my entire family for generations to come. I had a horrible experience and now I\u2019m afraid of ceiling fans and men named Joe."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fa39f8bb3e5c4dd0a99a2ef5e23b5f34
encoding: FLOAT32
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{"chroma:document": "Payment did not arrive - CITI couldn't find $$$. I made an electronic bill payment to my Bank Of America account. CITI removed the dollars from my account but the payment was never received by Bank Of America. I called CITI and all that they could do is send a note stating that the payment was received. I called Bank Of America and they couldn't find any payment. Neither bank could tell me what happened to the payment. CITI was useless in resolving my issue."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 14f38b8453c143b0949b39b26c29c5a0
encoding: FLOAT32
metadata:
{"chroma:document": "I recently spoke with a Citi representative at the beginning of the month and she offered me a balance transfer. It was supposed to reach my credit union Visa card in about five business days. School started and some other circumstances came up and I did not check my balances until a few weeks later. Come to find out, the transfer never made it to my credit union Visa, and I had two large balances on each account as a result. I called right away to speak with a citi representative and they told me that the credit card number I gave them was the same, but the institution that they paid was something called \u201cAction Credit\u201d of which I\u2019ve never heard of before. They said they would investigate it and I have not heard any updates in a week. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53dbc6426ea342f68614f37abfe1b791
encoding: FLOAT32
metadata:
{"chroma:document": "My 780 credit score took a beating this year due to COVID and a huge house repair. I have NEVER been late on a payment to Citibank (I have never been late to any company) but they lowered my limit because my score dropped. This, in turn, makes credit usage ratio worse which makes your score drop even more. So keep contributing to the problem Citibank. I will be paying this card off today and will cancel it as fast as I can.  Worthless company providing worthless service when people really need it. Pathetic."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 20733eadacde4d34bdd05e72365de802
encoding: FLOAT32
metadata:
{"chroma:document": "During these trying times, you can probably tell some of their customers are having trouble with paying down their debt. I for one am one of those clients, but based on looking at my history, I have NOT missed one single monthly payment since opening the cards. Although I'm only able to pay the minimum balance, I'm still paying! Because I'm not one of their more wealthy clientele, they treat me as garbage! Instead of leaving my credit card limit alone... THEY LOWER MY CREDIT LIMIT! Your company says it's based on my credit!! How horrible is that? Why couldn't you leave it as is?! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d29b786d5e6c44cf80d9bbf68c0b14d9
encoding: FLOAT32
metadata:
{"chroma:document": "I  have a Citibank thank you card. Because of the COVID-19 I missed one payment, the following month I called to pay the total amount of my statement. I asked to them to remove the interest and the charge for the late payment, because it was the first time with a late payment. They didn't remove the late payment, the  customer service was terrible. I spent 3 days trying to talk with a supervisor. Customer service in Spanish is the worst. Customer service in English was better."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c1210046d2c45dc855ddfcf1069bde2
encoding: FLOAT32
metadata:
{"chroma:document": "I made a purchase online for a product advertised in Facebook. It tuned out the company, from China send me the wrong item. I spent weeks trying to rectify the situation with the Company. Their response was for me to sell the item or give it to someone as a gift. When I refused, they told me it's expensive to return this order so I would have to pay for return shipping and for shipping. I put a dispute with Citi which was the Credit card I used. I tried to applied a stop payment because I feel I'm being scammed. After I submitted all the information Citi wanted including all the E-MAILS, Citi with no explanation replied that the issue was resolved and for me to contact the Company. The stop payment was reversed. I will never deal with a bank that doesn't protect its customers regardless how small."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3022368a3b9f4093a76a6a857a9637f6
encoding: FLOAT32
metadata:
{"chroma:document": "DO NOT USE CITIBANK IF YOU CAN HELP IT AND WANT TO AVOID GETTING ILL FROM THEIR AWFUL AUTOMATED PHONES!!! I opened a checking account. They gave me a debit card though they know I don't use them. So okay, I requested a credit card. They declined (I never was declined to cards before). At the time, I didn't ask why since I have a couple of other good credit cards. But now I learned that (1) I have the right to know why they declined, and (2) I have the right to know which instrument they used, i.e. hard pull, soft pull, or ChexSystems."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dea6597d0953413db16c2383a55cf5a2
encoding: FLOAT32
metadata:
{"chroma:document": "Deposited large amount in savings with low interest BUT 700 cash bonus after 90 days. Called after 90 and told I must not have seen i needed 100 pennies in checking so not eligible.. closed & sent2 cap1."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 166beb3db0ff4fd4a0872704c0c5e68c
encoding: FLOAT32
metadata:
{"chroma:document": "I was using Citi bank credit card since last five years. I am a central government employee and I made every payment within time. Now suddenly they close my citi bank credit card without any notification. I tried to contact customer support but my call was not answered. I sent mail but no reply received till date even after 10 days. If you have to close credit card then why are you issuing. At least some message should be given to customer regarding closing of card. Worst worst worst experience with any bank in India."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9fe60e9cb493440f8065d57c414c388a
encoding: FLOAT32
metadata:
{"chroma:document": "Just here to get the word out that Citibank does not want your business. This is the second time I in the last 7 years I had issues dealing with their stringent requirements regarding promotions. First time was eventually resolved satisfactorily through intermediate means. This time though thinking they might have changed their policies and customer service for the better but it was not the case. Either way any slight deviance from the fulfilling all the bonus requirement which in this case was confusing in how the wording of \"bill payments\" means setting up your Citibank account to make payments versus paying your bills with your Citibank account was never quite in the fine print of the promo itself.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e1594ab2b6d14fc5bac0bdc922d19a55
encoding: FLOAT32
metadata:
{"chroma:document": "I called CitiBank to open a high yield savings account. Before doing so I was presented with an opportunity to earn a bonus if I set up a checking account and a regular savings account with a sizable minimum balance. I choose to do so and provided all of the information and was told by the Representative that everything would work and once my accounts were activated, they would fund the accounts with the information that I provided."}


