# embeddings_queue

created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bc12317ffd7541228d809018ce693fa0
encoding: FLOAT32
metadata:
{"chroma:document": "I went to the atm to discover my pin was suddenly invalid. I call the bank to find out why and they tell me that they don\u2019t know why and there\u2019s nothing they can do about it. They refused to reset the pin because I moved in the last 30 days. I was told to go to a branch IN ANOTHER STATE to clear up the situation because there are no branches near my home. No explanation as to why or who made changes to my account. Don\u2019t do business here!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1d013146aaa44c2d9eb1e1ebde76b265
encoding: FLOAT32
metadata:
{"chroma:document": "I deposited a check from a family member into my CHASE checking account. The check was made out to cash. Chase cleared it after a couple of days, but when I went to make a purchase it said declined. It happened at 2 other stores. I thought the chip was malfunctioning. When I went to CHASE, turns out they closed the account. They said they didn't have to give me a reason and could close the account. After a while they said it was because they couldn't verify the check. They didn't even call the bank where the check was issued from. They just closed my account with no warning. I had to reopen a new account and they still won't give me the money for another 3 business days. I need a lawyer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a945f9d4933048178822a88b9cbfbc3f
encoding: FLOAT32
metadata:
{"chroma:document": "We went to a branch on Friday to deposit my fianc\u00e9e's paycheck. The staff at the branch was very kind and everything was handled quickly. However, when the check cleared, it was for $217 instead of $2,170. In and of itself, that's not the end of the world as mistakes happen (though a very distressing mistake, to be sure). She immediately called customer service to report the issue. The person on the phone was not very nice and while she did help with the issue at hand, I wouldn't call her exactly helpful. Perhaps the biggest problem is that they aren't going to credit her account until Thursday at the earliest. They made a mistake and aren't able to deal with it quickly. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ca6bdddfed224f3a982ca876601d0628
encoding: FLOAT32
metadata:
{"chroma:document": "Chase closed my business account without warning, when asked why they said that they sent me a letter in the mail and due to a lack of response, they closed the account. I asked why wasn't I called. The person then explained that by law they are required to send out one letter and that as a business I am responsible for my account. There is a lot wrong with that since I had no way of knowing of the situation that I am supposedly should be responsible for. This happened to a few other people I know. After this review I am definitely contacting a lawyer. I have not been able to receive funds because of this. Chase this is not acceptable!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a2c127471e44972b55541c7e0ae5b96
encoding: FLOAT32
metadata:
{"chroma:document": "I have banked with Chase Bank in Indialantic FL for over 9 years. I have both a personal account and a business account. My wife deposited a check sent to her from the executor of her parent's estate after her father's passing. The check funds cleared from the originating bank on 1/31/2019 Chase Fraud division (Donald **) froze all our funds even my other deposits including my paycheck from the Federal Govt. We were never notified of the account being frozen. We do electronic banking with Chase and we had been trying to pay bills online. We could not understand why our scheduled payments and electronic payments would not process, There was no notice online of why, there was no phone call from Chase, to date 2/12/2019 we still have not been informed in writing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c8d50e84f29846dfabd7a4600032667a
encoding: FLOAT32
metadata:
{"chroma:document": "Filed a dispute several months ago of an unauthorized withdraw, it was credited pending review. Several weeks later, it was reversed and caused a mess in my account. Their reason was they found same merchant that I supposedly authorized account several months back. How do you even know if I missed it and that needed to be included. It's clear that there is fraudulent activity in my account. Instead of taking care of their customers, calling to clarify what they reviewed and found, Chase finds ways in denying, rejecting, reversing, your money. Chase do not take care of their customer, rather they nickel and dime them!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4250a11f72a44d1fb66491ca4cf6e4b9
encoding: FLOAT32
metadata:
{"chroma:document": "I scheduled a wire transfer on Chase's mobile app. A couple of days later it still said pending. I walk into a branch and ask why. They call the headquarters and start asking me all kinds of crazy questions like: Why am I sending money, how do I know the person I'm sending the money to. I told them it was none of their business and they said that without that info they can't transfer MY MONEY!!! Needless to say I took out all my money and closed the account. I really can't believe they want to know why I'm transferring money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 674335dadda544ffa18147774fbf9c61
encoding: FLOAT32
metadata:
{"chroma:document": "I had unfortunately been scammed from two men in Europe posing on the freelance website Upwork as a startup company. I am a freelancer, so it was normal for me to take and work virtually. I was under the impression I was doing my job and getting paid properly for my work, until I went to use my account to pay a bill and it was frozen. I was so perplexed, I was just at my bank in person minutes ago, confirming my withdraw and making sure all was well. I immediately contacted my \"boss\" about the issue, he seemed to be trying to help, then I called the bank once I realized I was surely scammed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d696592ee05a4ebba29b241109fb7d05
encoding: FLOAT32
metadata:
{"chroma:document": "I open a Sapphire Checking account with them upon promise of 60k Ultimate Reward points. That did not happen after 3 months. I notified them and they acknowledge mistake. However, to my surprise, instead of seeing the long overdue points right into my account, I waited for one month and still waiting for your super long procedure to correct this. I wonder if I can do the same thing without penalty if I owe them money. That is not the first mistake happen. Few months back, I was charged in my checking account a fee that should not be charged."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c147ce00e3b94855a1173fd1623fc9cc
encoding: FLOAT32
metadata:
{"chroma:document": "2 weeks ago I had an unfortunate situation where I got scammed and I immediately called Chase to notify them and file a claim. The first woman who picked up told me it would be handled no problem and transferred me to claims. The next woman I spoke to was very hostile (thick accent and bad English as well) and insinuated that the situation was my fault and that \u201cChase has chose to end their relationship with me\u201d... "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8501b5e44ad848e28a999662ef8e4f94
encoding: FLOAT32
metadata:
{"chroma:document": "Current customer and I hate them. You can't turn off overdraft services, so every month I get hit with fees because of bills that come out a day or two before I get paid. I work for a living, it's rough, and having to pay an extra fee every time someone decides I owe them money for a cancelled subscription hurts. I will be moving to another bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: be9bc2ce444840d5a729109fd3911cd3
encoding: FLOAT32
metadata:
{"chroma:document": "I wanted to send my mom money for her birthday through Chase because we both bank at Chase. I saw the \u201cGifting\u201d on Chase\u2019s site and saw a cute birthday card with balloons on it. I thought how cute, I\u2019ll send that instead of just doing the QuickPay with Zelle. The next day my mom questioned why did I send her a Starbucks gift card? She doesn\u2019t drink Starbucks coffee. I said I didn\u2019t, I send a Chase money card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e684a8d707194313a90c365469ce7b6f
encoding: FLOAT32
metadata:
{"chroma:document": "I been with Chase for years. I am absolutely done with this worthless bank that don't protect its customers. First off someone got my card information and overdraft my account buying Amazon stuff. Then a month later they overdraft my account. Took the money back and said it was me. I need to get a police report and evidence it wasn't me which was impossible so I left it alone. Then 3 month later this worthless bank sent me a letter saying they figure it wasn't me and credit me back. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3e43deb56a4c4d44b31923b3bcce88fd
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Chase Bank for a couple years now. Wells Fargo stole from me and Bank of America let someone else use my social security number to open an account. So I wound up here. I have to say I am absolutely disgusted. Customer service in the call centers are worthless. They waited a week and a half to post my haircut. Then tried to say I had insufficient funds to nail me with a fee. **. I did not opt to have Chase pick up my tab but rather have the overdraft come from my savings. They are so full of ** and nickel and dime my account whenever they get a chance. Poor business practice and I will be closing my account and going to a credit union."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3bc623c4e6394c0c9a2e6279f3f1edd0
encoding: FLOAT32
metadata:
{"chroma:document": "Chase botched my deposit payment for my house - almost causing me to lose the home. I notified the bank 2 weeks in advance of a large wire that I would need to be sending internationally. The morning of, my account would not allow me, so I had to wait until the bank opened. I spoke to my banking contact who increased my limit and was told I was approved to send the wire. I executed the wire and even sent a screenshot of the proof to the banker that it was completed. 48 hours later, there was no trace of the wire and the money had not left my account. The difference between the 2 days in currency was a cost to me of $10,000 and the bank is denying the wire was executed, even though I have proof. Stay far away from this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2016a99409ea4cbab7f30947cfb0b074
encoding: FLOAT32
metadata:
{"chroma:document": "They recently decided to start enforcing a policy that they have never enforced before, where if you make an \"unusual payment\" or a payment over balance, they put a 15 day hold on all your future payments. There was no notification to customers that this was going to be enforced, it was just buried in the user agreement that I signed 5 years ago. How is anyone supposed to rely on a card that you have to pay off 2 weeks in advance and hope that they don't levy your account if your payment was \"unusual.\" The customer support staff was also incredibly rude, claiming that it was because their customers were terrible and bouncing payments. This company deserves all these 1 star reviews. They're out of touch with reality."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ab875f0e6ca54d7a9cf3cd077e7daae7
encoding: FLOAT32
metadata:
{"chroma:document": "Chase put a levy/hold on my account because of a citation notice for a future court date to get information report of my account from a creditor. Chase did not answer interrogatories correctly and held an account with majority exempt funds. They even reported knowing the funds were from child-support and unemployment. In an emergency motion, the county Judge ordered Chase to bar/release the hold off those exempt funds as it is prohibited and illegal. Chase did not like that the funds were then co-mingled with some other small deposits and then acted like they didn't know what to do so they kept ALL the money against all law and order, and disobeying a judges direct order, will not release the hold. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fdf18ffb67e94e7da7abffa2f70bd905
encoding: FLOAT32
metadata:
{"chroma:document": "I have used Chase bank for 6 years and loved the service, apps, branches, really everything about Chase until the last year. In no time at all everything customer oriented has dissolved or disappeared. The insufficient charges are now same-day and hit overnight with no email, app notification, NOTHING. I use multiple banks and every single one (including Chase until a month ago) notifies of insufficient funds when it happens. Chase instead waits 3-4 days to send you an email and by then have charged $60-$90. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 88a9ffd75080415780f807cda8cc8184
encoding: FLOAT32
metadata:
{"chroma:document": "My account was closed for no reason. It was suspended online and I couldn't use my debit card. When I called, they would not tell me why but my account had been closed and I would have to wait to receive my money in the mail as a cashier's check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fdf2dcd63a5d48e1bdd49dc202a5590f
encoding: FLOAT32
metadata:
{"chroma:document": "Chase will HOLD your funds for no good reason at all. They will not accept cash deposits to family member accounts. They try to force you into using wire transfers and pay their fees. So, we took a cashier\u2019s check (secured funds!) and deposit to a family member. And Chase still puts that check on hold for several business days!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a30f4ab527a49b496edf59e96591b30
encoding: FLOAT32
metadata:
{"chroma:document": "Chase used to have a rule where after 5 days your account would be charged a fee of 30 dollars. They now start charging you for things that go negative the same day, even after you transfer money the same day. They will pretend to cover the charges and charge you for covering. Chase will be going through class action lawsuit similar to Wells Fargo soon. Please do not bank with them. I used to work for Wells Fargo and this is what we used to do to clients. Charge them the very same day. Even if they cover the charges we will still debit. And now they owe billions for stealing money from clients. If you still have an account with Chase...run. Run and don't look back. Capital 1, Ally bank, and a few others offer fee free accounts that are just as good."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: be1d5bbc7076484cb33b475ea805f559
encoding: FLOAT32
metadata:
{"chroma:document": "I had a fraudulent charge on my Chase credit card for $2.99. I called them to let them know about this charge and they agreed to reverse it. They then canceled the credit card that the fraudulent charge was on, and I asked them, since I was waiting for several refunds to appear on that credit card account, if it would automatically migrate over to the new credit card. They said \u201cyes of course.\u201d Magically, Chase didn\u2019t see any problem migrating over the pending NEW charges to my account, but decided they weren\u2019t going to transfer the refunds to my account. As stated above, I called them and asked them specifically if the credits were going to be transferred to the new credit card. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 052bbcb959b8486ba7a2812b907c418c
encoding: FLOAT32
metadata:
{"chroma:document": "I have called 3 times and each time got a different answer. I \"upgraded\" my card the removed important perks that they do not mention. I did this after a big purchase, but they backdated so I would not get the points. I filled out an online form twice and never got a response. I completed a complaint with the Consumer Financial Protection Bureau, no response. Don't do business with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc8899263f854b028f8a986c41ff33d0
encoding: FLOAT32
metadata:
{"chroma:document": "My story is a bit long, so I apologize for the lengthiness. In late July, I checked my college email. It had been a few weeks since I graduated from high school. The email noted that an employer was looking for students at my university to hire over the summer. I thought that this would be a perfect opportunity for me since I did not have much else to do over the summer, and I was ecstatic to start working this early in order to help my mom financially. As a result, I responded to the email saying that I was interesting. He followed with another email, asking for more basic information about me. Later on, he asked me to look up the prices for a specific printer, scanner, and stamper."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dd111e659ff64135b6f1f535987d88c2
encoding: FLOAT32
metadata:
{"chroma:document": "The process is a run around on the customer while you have 0 APR on the account. Have a long wait time. All tell you all kinds of things to make the customer wait that much longer. I spoke to a SUPERVISOR, who did not want to say a lot on phone, so I told her this was not right on good rated customers. This procedure is not right at all. Why would a Company want to put a good paying customer and good standing customer through a bad process. This does not make sense."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d0d9777f09c34768bd5a94013d96c051
encoding: FLOAT32
metadata:
{"chroma:document": "My son is on an overseas trip and needed to be able to pull cash from an ATM overseas immediately. I walked into a Chase branch with $300 in cash to deposit into his account. I am not a Chase customer. Only my son is on his account. I was informed that Chase does not accept cash to be deposited into an account for any amount and that I could deposit a money order but that would not be available immediately. My son is 7 hours ahead and was in need of this money to pay for his room where he is staying. There was no exception allowed. If this were a transaction of a larger or more significant amount, I could understand the obvious concerns of the bank, but to penalize their customers for such a small amount is absolutely absurd. To say that I will never be a Chase customer is putting it mildly. They get zero stars for this, even though it says one star, since that was the only way to submit this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e8bf1893eea946dbb655a4befa0717b7
encoding: FLOAT32
metadata:
{"chroma:document": "I walked in for one of the workers to help me with something - to transfer money to one of their credit cards to get 0 interest. He said I had to check my own credit and he took the other people when I was there first. I was angry. I waited for an hour telling me he\u2019ll be right with me. I will never come to Chase again. Poor service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b3fef3bbd9f34d23947d4ad1a616ddd5
encoding: FLOAT32
metadata:
{"chroma:document": "Chase is HORRIBLE. First off let me just say I\u2019ve been with Chase for 7 years and I\u2019ve been tried and tested. But today was the cherry on top of a really ** up cake. My account was a current and not overdrafted. All of a sudden it became overdrafted by $75.00. Part of that being a $34 overdraft fee. I reviewed my account because it was never in the negatives all day the day prior. I even made several transfers from my savings to my checking account because I was making purchases that day. I went to bed and woke up to pure nonsense. They explained that it hadn\u2019t reflected in my account right away that it was overdrafted however it was. So I explained to them that makes no sense. I made several transfers and went to bed with my account in the positive so how am I being charged and insufficient funds fee?!!! If it was overdrafted I would\u2019ve simply transferred money from one account to the other to fix it!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0dfd4f590a7f416891aeb9cff91a7b25
encoding: FLOAT32
metadata:
{"chroma:document": "What's with this new Chase website format? I know those I.T. people have to justify their jobs but whoever thought that this new format is an upgrade is utterly wrong! The old format showed the TOTAL BALANCE of all checking, savings & CD, so it was easy to know at a quick glance how much money was there. This new format does not do that anymore. VERY DISAPPOINTING!!! I'm seriously thinking of closing my accounts due to this new format which is not customer friendly at all. I informed customer service about this and I hope the bank will listen to their customer not what I.T. does."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f5867d424294d7e8bfd635c0e8b260b
encoding: FLOAT32
metadata:
{"chroma:document": "My daughter has a checking account at Chase and ask if I could deposit some funds in her account which was running low. I took cash out of my account and walked into a local Chase branch. As I walked in a service rep asked if they could help. I stated that I would like to deposit cash into my daughter's checking account and they asked if I was listed on the account. I said, \"No, but I am depositing cash.\" They stated that since I am not listed on the account, that I could only deposit a check. I said, \"So you're telling me cash is no good here.\" I then requested that they prepare a bank check for the cash and I would deposit the bank check. They stated they could not because I did not have an account. This is a new one on me, a bank that does not accept cash, legal tender for all debts, private and private."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ada66b50722436e83d0511c33ecb2bd
encoding: FLOAT32
metadata:
{"chroma:document": "I have had business and personal accounts with Chase for at least 20 years and my son has had an account for at least 10 years. Recently someone used his debit card number to make two purchases, one for $866.99 and another for $1245.86 from a cell phone store in Katy, Texas. He was not in Katy that day or any other day for that matter, but rather in Austin, Texas and he can prove that. The criminal who made the purchases could not have had my son's debit card because it was in his possession in Austin. He had misplaced the card and reported it missing to Chase and they did initially eliminate these charges. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b9f33e4d711b4e958e026c8fd25310f4
encoding: FLOAT32
metadata:
{"chroma:document": "Signed up for both the checking and savings account to get the $400 bonus, reviews said it would be easy, were they wrong. I set the account fairly easily, added money with a debit card. Then I tried to add money from my Discover Money Market Account, I moved over $1475 and that apparently triggered Chase's Fraud detection and suspended my account making it impossible for me to access my account or my money. It took 5 days before there support would agree to help me. They said I couldn't access my account since Chase needs to verify that I'm the owner of this account and that the only way to do that was call a number that he said, \"I don't even know what number it is\" that was very helpful or to go in a branch like it's pre-2005. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f04d8b65822416b9d190673c486ba45
encoding: FLOAT32
metadata:
{"chroma:document": "I am a senior! We count every penny! I did my shopping, paid all my bills by online banking. And signed up for Low Balance Alerts. Which gives me a balance every time I spend. After my bills & shopping. I checked my balance. It was 97.00 (some odd cents). It was my son's birthday. I sent him some money for Walmart. Checked the balance again. It was 48.00 (some cents) sent for my service dog new tags. My bal was 27.00 (some cents.) I quit spending there. With a balance alert of 27.00 (some cents) that was the 5th. 6 - then on the 7th which was Monday I got an alert my account was overdrawn 103.00 (some cents)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7b112812eca24f728f040fb61d0c69dd
encoding: FLOAT32
metadata:
{"chroma:document": "I would never bank with Chase again. I had a checking acct for almost two years now. My paychecks was deposit every week until Jan 4, 2019. They want to close my acct for no reason. I ask them why are they closing my acct. They still didn't tell. They told me they don't have to tell me why. Not very professional. I suggest anybody I know don't bank with Chase. I refer them to Citibank or JD Bank. They are good bank. They listen to their consumers and work with them to resolve the issue or explain why the acct is closing. That's sad if they said they care about their customers. That's a lie. They only care about the banking. If the customer isn't happy with your services there's no good banking."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bbf5d786ee014cb88dac72c93051b72a
encoding: FLOAT32
metadata:
{"chroma:document": "I called customer service about a debit card that hadn\u2019t been received in the mail. After reviewing our account information and identification, the telephone banker (Dexter **) suggested us to cancel the \u201clost\u201d card and placed a new card order. After canceling the card, he was unable to process the replacement as it was a newly opened account. As waiting for 30 days or going to the brand isn\u2019t an option we can go with at the time, we insisted on another option, and he refused and claimed it was because we didn\u2019t inform him that our account was new. Interesting how he did not know about it after spending 10\u2019 looking over our account details. You know what\u2019s even funnier? After I got really upset and insisted on speaking to his supervisor, they transferred me to another specialist, and this person was able to help place a new card order for us."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a512f3e8690741d6b0d8efbad54e5f01
encoding: FLOAT32
metadata:
{"chroma:document": "I opened up a Chase Liquid prepaid debit card, and had my social security disability being deposited. As of the first week in December I was told that my account would be closed and when I asked why I was told it was at \"Chase's discretion.\" I have never been given a reason although when I went to a branch the manager stated because I ordered paperwork totaling $0.45 is probably the reason why my account was closed. Paperwork that would, heavens forbid my children ever go missing. The local police department and the State Police department would have this information, i.e picture, DNA etc. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 92b213413ab94b1bb702a8cf4854db10
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{"chroma:document": "Got notice that our checking account was getting low due to unexpected auto drafts. So I went to log on to transfer money that we had transferred on 12/17/18. There was no savings account. Called customer services, they informed me that my husband didn\u2019t have me on savings account. I handed him the phone because he actually was home. They were telling him the same thing. And treating him like an idiot saying it was because I was logged on my account he had to then get snarky with the rep and say, \"No, you're not getting it. We are logged in under my account and there\u2019s no savings!!\" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a4a5b0dfd2bd40318d71cb68b8b72759
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{"chroma:document": "I have been banking with Chase for over 10 years and today was the day I decided to no longer bank with them. I recently was a victim of a horrible scam by a company that goes by Luxy Fashion Life. I came across this company through a survey presented to me by Amazon. If you participated in the survey you were given the opportunity to get a watch for just the cost of shipping $6.99. I did the survey back in October and paid the $6.99. In November I discovered a transaction for $99.89 for a company called Turn Pike Fitness, I automatically called Chase and informed them that I did not authorized that transaction and why would I use diet pills if I\u2019m pregnant. Chase immediately canceled my debit card, sent me a new one and proceed with an investigation."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 52c3094280444d56987c44978557f1da
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{"chroma:document": "I am an extremely upset long time member of Chase bank! I have just gotten off the phone with \"Stam\" a supposed customer service agent who was not helpful and rude. I have an unauthorized charge on my account for $150.00 as Stam told me it's my fault because I helped my husband pay his bills and maybe I should get the money back from my husband! Are you kidding me!!! What customer service or bank for that matter tells someone that! Horrible! The charge is because my husband has a loan and I made a few payments for him, the company made a mistake and decided to take out a payment from my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4939c05864324fe3b52911591557e721
encoding: FLOAT32
metadata:
{"chroma:document": "I am a new customer to Chase Bank. In the 2 weeks that I have had my account, I have encountered two MAJOR issues with my payroll check not being deposited. I should have had my check available to me this morning. But here it is 2 in the afternoon and my check still has not been deposited. I have called customer service multiple times, I have sent many messages, they all have assured me that there are no issues with my account and that they do have my check pending. But still, it is not available to me. Nobody that I have spoken with has had the knowledge of why my check has not been made available to me. nobody has even offered to help me. they just say that it is pending and that is all the information they can give me. I'm extremely displeased with the service that I have gotten so far."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 51b2c9cc4f8d4cc0bec0c46de4ca24e8
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{"chroma:document": "I just had a great experience with Chase on my mortgage loan. They were very very fair in fixing my loan to the correct amount owed. Chase treated me as an individual and took great care of my needs during a trying time in my life. I would give them 100 stars if I could. Excellent customer service!!! Thank you Chase!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2d7c157f357644b4b9afd7e5b44e8334
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{"chroma:document": "On Labor Day weekend (September 2018) my fiance's checking account had a fraudulent charge. Chase bank locked and shut down the account over a holiday weekend without telling us. Mind you, this is 1) a terrible time because of the long weekend and 2) a terrible time because bills and rent are due. Chase then informed us that a check would be cut for the remaining balance in the account and mailed to us. We had moved 2 weeks prior to this, and Chase sent the check to our old address. When we called the first time and said we had not received the check we were met with resistance. We notified them that they needed to update our address; they said they did and would mail out a new check. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3fbf8994ae214bb393f90a6339f6266d
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{"chroma:document": "Customer service was terrible. Called the number for accounts and forced to listen to advertisements from their partners with no escape. When it was finally over it just went to a loop with a number to call for more promotional offers. Called a different number and got transferred from a human back to their answering service-- which hung up on me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 39809c650275493ba031696324622ef2
encoding: FLOAT32
metadata:
{"chroma:document": "After I was asked to call fraud services for my card, I was berated and belittled by the customer service representative. He asked a series of questions, but did not let me respond. When I did try to answer he continued talking, even raising his voice, without stopping to hear the answers to the questions he was asking; at the end of his tirade of questioning, he said I did not meet the requirements. I asked to speak with his superior, he hesitantly said he would transfer me. Once connected, the manager was able to answer my questions and got me squared away. Though, not the response I wanted, the manager was able to explain the situation and apologized profusely for his team member. The customer service rep who helped me should take a cue and be mentored a little bit more. Where did common decency and social skills go?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d18510173c5f4b51b9a8f9f527b1c56e
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{"chroma:document": "I opened up a checking account online. Called a customer service representative to help me through it and opened the account with an $8,000 transfer from another checking account. I have over $100,000 in transactions with my Chase cards over the past 5 years or so and I opened this checking account after logging in to the same place where I access my 2 Chase credit cards. Well, Chase did not want to accept transfer of the funds. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: de64209577b142ba85437169cb69e5bf
encoding: FLOAT32
metadata:
{"chroma:document": "The security guard in this Chase branch was sitting in a banker's desk in the back watching his cell phone when the door was wide open and inside a Fred Meyer next to the exit. Also one of the computer monitor is facing the office entrance so everyone can see the information on the screen."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 90fd4c3b101f48d49be0a980e726be60
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{"chroma:document": "I have been trying to get ahold of Chase for over 4 days now as none of my debit or credit cards work, well finally got a customer service rep on the phone that tells me my accounts are restricted. When I asked why they said there is a bank wide breach in their systems and accounts are frozen and they can not give me any more information. I head to the branch where there is a line out the door for the manager to tell me I can't pull out the funds I have in my checking account because of my account being restricted and them not having any more information. Chase, at this point I feel like you are holding my hard earned money hostage. I have over $7000 in the account and can't even use $1. How is that even possible? When will the restriction be taken off? No one knows! I can't even close my account because my money will take 10-15 business days to process in a form of a check issued from corporate."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d66567c7c8504d48851ee3e3b9d63dc3
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metadata:
{"chroma:document": "Chase does not allow you to change CD renewal requests online. You must go to a branch. At my local bank I it took 3 visits to complete my CD renewal changes. Have Bank does not meet the needs of consumers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ddf536b18c249c39511f41e0f798f97
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{"chroma:document": "Tried to book air travel with this card. Told me Chase card number was invalid. That's funny, because I logged in under that acct. Spent 2 1/2 hours on the phone, that's right 2 1/2, and still haven't booked travel. They all verified my acct in good standing, my avail rewards adequate, nobody could explain. I've always hated Chase, my own fault for giving them another chance. And BTW, this is supposed to be their top of the line card... DISGRACEFUL!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 681b595ebfc3408fa545384765b1283a
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metadata:
{"chroma:document": "I had a problem with my gym. My commitment ended but to quit charges from the gym I had to schedule appointment 2 months in advance to cancel my membership. When I was signing up I was told I can cancel at any time without any special appointment. Long story short, they wanted to rip me off money (monthly payment + upcoming annual fee). I went to local Chase bank to ask them to cancel my authorization for the gym. I was told that they canceled it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 910303c6db364e2b884b9784cd53babc
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a Chase account on 12-14-18 so my next week's paycheck at my new job could be deposited. Chase closed my account with no warning or let me know they had closed it. I tried logging in this morning to check my balance and was told my access was restricted. After talking to a customer rep on the phone I was told my access was now granted that I confirmed my identity but my account was closed? I just received a debit card in the mail last night and activated it. My ADP account states my deposit was deposited into my Chase account, the one that suddenly does not exist. And when I asked why my account was closed the customer rep told me he couldn't disclose that information, on my own account, to me. I now have no money available to me to drive home for the holidays and am out of a $450 paycheck. Thank you Chase for the awful service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c3ed49d7799f4dce9763a24a431b7fcc
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{"chroma:document": "I have been a Chase customer for over 22 years ever since it was Bank One, earlier customer service was great and about 2 years ago when they changed my relationship manager, the services went down the hill. Whenever you call him it goes to voicemail, no response to my calls or emails. Have complained plenty of times but no help or action taken. Every time I ask for another manager to handle my account, they say the old relationship has to remove him from my account, which he has not done so every after my repeated requirements."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ea763d8ee5774bb7a1adb675a715350c
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{"chroma:document": "I walked into a Boulder Chase Bank for information about a car loan. We have a large cash balance with Chase and thought they would work with on a car loan. Instead, we were dismissed from the branch and told to call Arizona. My relationship with Chase falls under \"Private Banking\". So, I called Arizona, my assigned banker by phone, suggested I go through the dealer for a car loan. I was shocked that Chase wouldn't work with me on a car loan directly!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 10feb2c4c7d146c7b7d0da70e6051d6e
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{"chroma:document": "I opened a new checking account with a coupon code to earn $200 after adding direct deposit. I did everything on my end that I was supposed to do only to find out the coupon was never applied to my account. Now, I gave the lady the coupon at the bank and watched her do it, so I only assume she did something wrong. Now, calling customer service has done nothing but frustrate me even more. Telling me they can't do anything and to just go to the branch (because it is outside of a 21 day window, which is ridiculous because I have to wait 10 days after my first direct deposit anyway until I even would realize). So I went to the branch and they told me, \"We will look into it\" and call me...which they haven't. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7709ecee64e84d569406d7ec76d07dc2
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{"chroma:document": "Tried to activate my card on Apple Pay. Had to call to verify. ONE HOUR LATER and 5 reps, I canceled my card. Although I have the same address, the tech department had an address that wasn\u2019t mine so they couldn\u2019t send me a code to activate. It would take 72 hours to \u201csync\u201d their systems with the correct address. Am I one of the people they set up a fake account on??"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 15330888baa846db89310ef20a8f0782
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account last year, keeping a balance of $1500 hoping to make this my business account. I borrowed $8000 from a friend and my account was frozen and eventually closed. They never came to me with what I needed to do. When I called customer service they said they could close my account and not need to give me an explanation. The check cleared days after deposited but they would not release the funds until the writer of the check presented himself to Chase with 2 forms of ID or I went to the bank with the writer of the check in LA. How ridiculous is this? The check was written to me and the check cleared yet they still held my funds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb53d13b0c0342879cc965c2f545c750
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{"chroma:document": "I opened a new account with Chase Bank online and received my account information and later my debit card without issue. I set up my online account and verified my opening deposit. I thought things were working as expected until the day my paycheck was set to post and I was unable to access my account online or via my mobile device. This was very alarming as I was new user and this is my first experience with the bank. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 32d662c8fb4e4b4386b667b9f27cbe2d
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{"chroma:document": "Everyone keeps talking about how Chase Bank is this. Chase Bank is that. I went and got a Chase debit prepaid card and ever since I've been a customer with them they have had the worst customer service ever. I don't know what all the noise is over Chase but their customer service sucks and the bank doesn't seem that great. The people act like they don't understand you when you're talking and I speak pretty good English which is my first language by the way. They act stupid and not very knowledgeable of their products and services and every single time I call I have to be transferred at least two or three times even when I'm entering the right commands and the automatic telephone service. I do not want to call them ever again for anything. From now on I will use online services. If I have to keep calling them I'm going to shut down my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c82483b5c234ba5a6fe985fdd6b7c2a
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{"chroma:document": "I stopped using Chase due to their anti-female treatment. My friend still loved them, until today. Chase has for three days frozen her business account. Today she called again for the third time to get the problem fixed. Same problem that was supposedly fixed the last two times. As a long outstanding member for years, she was given to a man who claimed to be Sam. Said Sam claimed that the problem was due to the Earth being round on some days, flat on others, and triangular other times. Since she was on speaker phone I heard him making the statement. She asked to speak to his supervisor. He put her on hold for a long time, probably wishing she'd go away. Sam did not get a supervisor, but claimed the problem was solved. This took place this morning, 12/12/2018. One has to wonder, is it really resolved??? Today was the third time. It was the first time to hear that the problem was due to the shape of the earth."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Today was a very awful experience with Chase customer service and they have proud on what they do and they can only as a \"customer service\" which makes a very bad impression because to top it all, it really sucks! I had deposited a check of $800 last Friday and another $851.57 last Saturday morning. Chase cleared the check Monday, 10 December 2018. I went to Chase Bank Atwater Village branch last Saturday and was clearly told that my account would not be negative would be OK to use for purchases, payments, etc. on Tuesday, 11 December. So I went and paid some of my bills when I saw that those two (2) checks got cleared in my account. These checks were from my husband's account in his LAFCU. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5d6ef571523b40bf817de359ba792771
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{"chroma:document": "Earlier today, Saturday 12/8/2018 at approx 12:50PM, I went to the Chase Bank at 15128 Airline Rd, Baton Rouge, LA (inside the Albertson grocery store) to open a business checking account, a personal checking account, and personal savings account. After 50 mins, I walked out of the bank never being serviced. It took 40 mins in line waiting, just to get to a point of being able to speak with a teller. She explained it took over an hour to set up an account. Why is beyond me. For a personal account: Name, ID, address, phone #, email address, SS #, and account type... done! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: efad08e043874016b3b77dc534e6c3f7
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{"chroma:document": "Our brother died last July 11, 2018. Today is December 8, 2018 and we have yet to receive the money from two small (under $8,000) checking accounts being held hostage by CHASE. We gave them a certified copy of his death certificate, less than two weeks after he passed away and we have been going thru all the legal proceedings ever since. Holdings by other institutions, amounting to over nine times the money being held by CHASE have long since been turned over to us: 'Us' being his only surviving relations...his brother and step-sister. CHASE has informed the estate that one reason for the delay is/was that they had 'accidentally' omitted a 'zero' and had to correct that error. I am soooo glad that we do not bank with CHASE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I\u2019ve been a Chase customer for over 10 years and today am closing my account. Their customer service has always been helpful but the fees they slap you with multiple times a day for unforeseen circumstances are horrible and should be unlawful. To limit the number of times an account is charged in a day if unable to deposit funds and rectify the issue on time should be considered. Chase: what matters is doing right by your customers - you lost my business and respect. Do better."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 10b2218e14564362970cc44dd2af2649
encoding: FLOAT32
metadata:
{"chroma:document": "I want to thank Chase Bank for letting my rent check go through when I didn't have all the funds in my account due to funeral expenses. It was a huge relief. Thank you for being there in my time of need."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 56d90780e6494280a307f842b69feaa9
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{"chroma:document": "We inherited money from a family member who had IRAs with Chase retirement. It has been 2 months and they will NOT release the funds to a qualified account. They cannot tell us what is needed and will not return calls. We just get letter after letter for arbitrary requests that have been fulfilled. Never put your money in the bank - your kids will never get it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b12ab0160f0e439d92a2e65b6129b13b
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{"chroma:document": "I work for a small business that banks with a different bank, but I personally have an account with Chase. We are in the middle of a transition with our payroll company with setting up direct deposit. So we thought to make things easier on our employees by depositing there checks for them (our employees don't work on site). After the first week, we had run out of checks on our business account and ordered new ones. Our bank gave us temporary account checks with our account info on them. The only thing missing was a check number. Used these to deposit our employees checks for three weeks (we still hadn't received our business checks and had called that bank), with no issues from any of our employees banks. This last time Chase did and was horrible. The teller took the checks and deposit slips. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "This is the absolute worst bank ever. They had the nerve to have my payroll on hold for over a week after I deposited the check. Just because it's a huge check that seemed suspicious... It should had been cleared into my account after at least 2 business days!! My rent and other bills are due!! Unbelievable. I'm cancelling my account as soon as my check goes through!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I am appalled and hugely disappointed that Chase no longer accepts coins/pocket change for deposits. How can a bank regulate how or what type of money can be deposited into your own account? Mind blowing to me. I was floored the one day I went to Chase to deposit all my coins I had in my wallet and the teller wouldn\u2019t accept it. Then tells me unless it is rolled up into paper coin sleeves. What the bleep is that? Who is going to take the time to wrap up coins into paper sleeves just to make it convenient for them at the bank? Money is money no matter how it is presented to them. So idiotic. Can\u2019t believe Chase or really any bank would pass such a rule to no longer take a persons coins. Unbelievable!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I've been banking with Chase for the past 10 years, and the service that I recently received was extremely unpleasant and rude. My dad wanted to contact the customer service so I called 877-691-8086 and pressed the necessary buttons to get ahold of them. After I was connected with a rep, I told him that, \"I will be giving the call to my dad now--\" the rep didn't even try listening to me. He literally said, \"I can't talk with you\" and hung up. My dad and I were extremely mad that this happened; we waited 20 minutes to be hung up by a rude rep. I hope Chase can improve its customer service because it seems like a lot of the complaints they receive is due to the poor, rude customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 803bc24162d64616a6f717b3cf5277e4
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{"chroma:document": "As a long-term client with both private and business accounts with Chase Bank, we expected better service than this: Amongst others we had a small business account which we didn't use for a period of time. Once we wanted to use it, we learned Chase Bank had closed it without notifying us. We asked them to re-open same but they now demanded all sorts of fees/minimum balances etc. We met with their managers who could not provide any sort of evidence that we had been notified about their decision to close same! Have now set up our business accounts with another bank and our personal banking and that of our other family members will follow shortly. So much for long-term client relationships!"}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "Wired my daughter over a $1000. She was in need of this money. She is fighting cancer. This was done over a week ago. I called them and they wouldn't talk to me said my bank has to contact them. My bank called and was told to let it go through or request money back. We requested money back 11/20/18, today is the 26th. Still no money. My bank called Fed and was told JP Morgan has money and just sitting on it. This is so wrong. Never ever again. Now my daughter is suffering because of not having this money and I have no more to send her. I took out a loan to send her this. Had to give a star they wouldn't submit with none."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: baf6c2f0925642278ab50eb1d3e990ad
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{"chroma:document": "Chase did a horrible job by handling my identity theft claim of 4000. I had to call everyday cause know was able to file a claim for me. I was talking to people in the Philippines and India who did not speak proper English. Finally 3 days later someone was able to file a claim and were asking for signatures and copies of driver's license and social security and police report but I had to wait to receive the paperwork on the mail because they could not email to me unless I went to a branch so I did. The teller didn't know what she was doing. She called the fraud department and they didn't want to email the papers I needed to sign. I called them and I had them emailed to the teller. Finally I faxed them over. Took 13 days to get my 4000 back. I'm planning on taking my money somewhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 94543bc8e05d472082de503c018be555
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{"chroma:document": "I will NEVER do business with CHASE ever again. That includes any mortgages, Business or personal accounts. The people I have dealt with have been condescending and shield themselves behind policies that don't care about the consumer. They have closed my account and tell me that they do not have to tell me why, but in the process I have direct deposits that they are holding hostage for a period of time, and due to some \"policy\" they refuse to give me my money. If you expect your financial institution to care about you as a consumer, I would bank somewhere else. Chase what matters!! More like CHASE (we don't care about you as an individual)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5ac0efb801af4307bcc2e0fd8f4258cd
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{"chroma:document": "So I have been using Chase Bank mobile app for years. On November 15 they upgrade to Android 6.0. My phone is 5.0 & no longer supported by my cellular provider for Android upgrades to newer version of Android. My options are to buy a new phone even though my 5-year-old smartphone works great or upload a new android rom into my phone myself & possibly brick my phone doing so. Or just continue using my credit union who also upgraded their mobile app & still works will older phones using newer or older android. Otherwise their old mobile app was just fine until now. Funny that eBay & PayPal & Home Depot & Lowe's & many other mobile apps still work great. P.S. BBT Bank did the same dumb move also."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aa715e60706f470fbc38c4185124c01c
encoding: FLOAT32
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{"chroma:document": "Today was the 3rd time in 2 weeks that a purchase didn't get approved. They \"suspected\" fraud. I used the card earlier in the day at a grocery store for 43.00. Later at Dollar General the card wouldn't go through for 27.00. After several attempts by the store clerk I realized that Chase had put a hold on the card. It took me from 1pm to 1130 pm, with 15 phone calls talking to 2 different people each time. I am living in Greensboro NC from Sept to March. At one point they said I needed to go into a branch. They looked it up and the nearest branch was 132 miles away in West Virginia. I sent 3 emails and 3 faxes of my debit card-front and back, my drivers license and social security card. They 'couldn't' read them. Too dark. Then too light. One senior supervisor said she would call me right back on my phone to verify who I was. She didnt call. One of the security questions was what year did I open this acct. WHO KNOWS THAT!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f91e8bcde2b4c90ac06bc46b66dd9c3
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{"chroma:document": "On 11/20/2018 at 3:19am, I transferred $500 from my checking account to my savings. At the time of the transfer there was no indication that anything was out of the normal. I transferred the money as I normally do. The next morning I check my bank account balance and the $500 is gone and saving account is closed. Since then I been speaking with various customer service reps and I'm being told that I must file a claim for this. Just a few moments ago at 1:21 am on November 21 I speak with manager Maria ** who kept suggesting that this whole situation was my fault because I was the one who made the transfer. I ask her: \u201cHow am I supposed to know the savings account is closed? There was no indication whatsoever that the savings account closed.\u201d Then she tells me that It can take up to 2 days for me to get the money put back into my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0f3e4824dbba4a64af9ad665982fbe00
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{"chroma:document": "Decided to go paperless to cut down on paper waste but what do you know...they never send a single email or notification that your bill is ready. They just charge you a late fee (and don't even let you know they've done that). I checked my spam and nothing. So I guess that is just their ploy to collect late fees. Can't imagine that's legal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 036b7856057642abb615b7c3079ec1f2
encoding: FLOAT32
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{"chroma:document": "If you deposit money in Chase, they will make you beg to get it out of the bank. All branches except for two banks are called mini banks, no money, no bankers, no help, no good service. I wanted to withdraw my money and they told me that they have to ORDER my money. LOL LOL. What a joke, it takes 3 days to order your money unless it is 100 or 200 dollars. I would tell everyone, if you want trouble, go to Chase and let them treat you like _____ and beg for your money. Why would you go there. POOR service and banking at Chase. STAY AWAY."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4b35d82776b74d319d2b7e6dcabb1ce5
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{"chroma:document": "If you want to get screwed over by a bank then go ahead & get Chase. I've been a customer forever and so I would assume that Chase would appreciate customer loyalty. It is clear that Chase only cares about ways to maximize their profits. They don't give a care about their customers. I was charged 3 insufficient funds fees when two of them were clearly covered but they told me that since 3 charges were made all had to be charged an insufficient fee. Yes, I get it. I didn't have sufficient funds only because my money did not kick in till about few hours later. It is my fault for trusting a corporation. For that I will be moving my services to another bank. I'm telling you. Don't do it. They will just find ways to make a profit off you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6299508bb73143d1b6be5be703bee493
encoding: FLOAT32
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{"chroma:document": "I am an extremely upset customer this bank is by far the worst bank to work with. They are a complete joke on everything! I thought I had chosen a good bank but was completely wrong on it. This bank has allowed multiple transactions to my account that I did not approve. That has now left me into an overdrawn to my account. I tried to go to the bank and work this issue out. They were no help. I asked to close to my account with them because of this and they said no because the account has to be paid off. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ade36674ff9949b993157e2ea627c3bb
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{"chroma:document": "Illegal loan practices! First-time home buyer. Permanently disabled. Today, after a bad interaction with another potential lender I decided to check out Chase Bank and spoke with a woman in person. If you're low income then you know her type: arrogant and better than you because she has what you don't. I was repeatedly pressured to get a job. I'm totally and permanently disabled and had said so. She kept telling me to get a roommate or move away from the area. Her calculated \"monthly mortgage payment\" was $120 higher per month than the first place! It was also 20k less than what the previous place was willing to lend!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 49b353ce4f7c4c248f83374c967704b3
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{"chroma:document": "I order a product from a clothing store in which they didn't send my item at the appropriate time so I tried to cancel. I contacted Chase claims department to have my money reversed in which they did temporarily. I have had nothing but hell with this issue. They repeat the same information. Each time I call they sit on their behinds expecting you to do all the work. This company is a joke!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 63b96e49836345ad92f4e8574f7f57fc
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{"chroma:document": "On October 4, 2018, my husband and I went to the local Chase Branch on Riverdale Avenue & West 236th, Bronx NY 10463 to open up a Chase Business Bank Acct. We were serviced by an inexperienced Chase Business Banking Dept employee by the name of Angel. The number of errors that was committed by Angel in opening our business banking account was incredible. My husband and I had to go back and forth to the branch for a period of 4-5 times within a period of 3 weeks because of the consistent incorrect information that Angel ** provided. We filed two complaints through Chase against that branch and my husband and I were never contacted by the branch manager to follow-up on both complaints. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 43929a5641c54931a9b5482ed22b8c5e
encoding: FLOAT32
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{"chroma:document": "Never send any documents in the mail about my accounts being closed until I tried to make a deposit. Was notified my all my account were no longer open. Never GOT A NOTIFICATION. ALL MY AUTO PAY PAYMENT WERE REJECTED THAT MONTH!!! Do not recommend Chase at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7de90143e23a47b88cf37063085e6048
encoding: FLOAT32
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{"chroma:document": "I have had a Chase account for years as does my Mother. Today I was given a check from my mother for 8,000. She is in the hospital and can not hold my hand and walk into the bank with me. Something Chase apparently needs. I having a Chase account as well thought this would be no issue ESPECIALLY inside the bank and not at the drive through. After having to prove I had a account and with a valid driver's license and in the same state with the same last name as the name on the check. They tell me I have to wait up to 5 days for it to clear and it has to be deposited."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 223cc541e31b44af8ce19a4e8dde84e2
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{"chroma:document": "So I was going in with my temporary permit which is paper because I\u2019m in The state of Texas where you get a paper ID, while you wait for your new card in the mail. Well I lost my paper one. Called the Texas DPS. They emailed me a new one while I wait via email. After a one-hour phone call. So I also lost my debit card, so I got a new one. No problem. Well my pin doesn\u2019t work so I call the customer service. They told me to go in the bank which is cool. No problem right. I have a ID. My new bank card. It shouldn\u2019t be that big of a deal, right!? Wrong!!! I drive an hour to my local bank on my side of town from school barely making it. I go in. Sit down with the Assistant Bank manager. He takes one look at my temporary ID issued by the bank. Tell me it\u2019s a fake. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0055669e7f2f43409ef721a357a92b16
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{"chroma:document": "They kept sending offers to open accounts. When they offered $600 for opening a checking and savings account, I figured, what the heck. So I spent about an hour and a half/maybe 2 hours(!) at my local Chase branch opening the checking and savings accounts. Once opened, I was told I needed to have a direct deposit made into the account in order to receive the bonus. I am retired and contacted my government agency to initiate the direct deposit. So, of course it takes them a minute and a month, and THEN I was informed by Chase that the deadline for the deposit was not met, so the deal was off. Really? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I sold a puppy to some folks. They wrote me a check for the pup. When I went to town to cash the check they told me it would be $8 fee cause I did not bank with them. Now mind you this was the buyer's bank. So they needed my ID which I was happy to provide which was my enhanced drivers license. Then they proceed to tell me they needed another form of ID. So I gave them my insurance card. That was not good enough. They wanted a credit card!!! I refused. I said, \"You can see it but you can't write the numbers down.\" They refused to cash the check unless I gave them another form of ID they wanted. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6716bd94d70a4052bd5a052cf7f37f66
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{"chroma:document": "I have a credit history for more than 7 years. Never missed a payment and for the second time in a row Chase closed off my account 2 weeks after opening the account, just because I used my credit line. Never had this issue with other creditors, shame on them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a87567f852ce4a0eb9d76deb3d1043f6
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{"chroma:document": "On 10/22/18 my friend and I went to open up a checking and savings account at the local branch in Dixon, CA. We were \"helped\" by a grouchy woman name 'Liliana' that made us feel like \"why were we in there\". Her attitude and talking down to us made us feel like the hell with opening anything at this bank. Why do so many bank employees feel they have the right to pass judgment on customers? I am glad I left there after talking with her because she made it easy to see why all the social issues are what they are against her kind. Never going to tell relatives to bank at that place full of disrespectful judgemental **."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 526b091e1d414fdc90545336054d10df
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metadata:
{"chroma:document": "I switched to Chase hoping that they would treat their customers in good faith. Not the case at all. I don't know why they are constantly holding deposits for no valid reason. I will have to switch back to banks that will not hang on to my funds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7facd463b4c447eba16a74d93f958373
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{"chroma:document": "In our personal experience, my husband and I are grateful to this bank for trusting us and lending us the money to buy our cars. It is important to value the opportunity offered by a bank like this. Without racial or ethnic discrimination, or by origin of country, I firmly believe that this bank helps those who want to live with dignity in this beautiful country. Thanks Chase Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b9775dec74604a779eb49889de314abe
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{"chroma:document": "On Aug 07th., 2018 Chase sent me a letter notifying the closure of my investment account. I never received the letter in my mailing address. By sheer luck I got word of this and on Oct 9th. I called IFS in order to request by email a copy of the original letter (which basically said that my account was going to be closed by Nov 01st. and that I had to call the IFS number to get further instructions) and obtain the proper closing and transfer instructions of my money. I requested the operator to send me the same oral instructions she was giving me over the phone by email, which she did."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2008aff8d279418b8f0aefa7bb5f1298
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{"chroma:document": "We got mail from Chase saying they were closing our bank accounts unless we called a number and gave them our social security numbers. We sent a copy of the letter, which we thought was a scam, to Chase Fraud. They agreed, and told us to ignore it. About a month later Chase refused to make a scheduled payment from our checking account, saying that we hadn't provided the information they had requested. When I asked what they wanted, they said they \"needed to know the source of our wealth\"??? What a bank!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I went into my Chase branch on Friday, October 26 to inquire about my safety deposit box to see if it still shows in my trust. I happen to be reviewing the statement from Chase and noticed the word \"Trustee\" was missing from my name. I've had my safety deposit box since 1985 with American Savings who merged with Washington Mutual who merged with Chase. I was surprised and upset to find out that after the merger, Chase removed \"Trustee\" from my box and placed it into my individual name without notifying me and without my knowledge. An employee of the branch called head office and was told that I never put it in the trust. This is NOT correct. I have Washington Mutual paperwork showing safety deposit box was added to my trust, and after the merger, Chase decided to drop the trust from the box. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I opened a small investment account with Chase to trade stocks. They offered 100 free trades and I thought what the heck and started with $800 and grew my account to $1200 very quickly. I exceeded the number of day trades within 5 business days & was put on a restricted cash only account, which was fine. I understand the day pattern rule. My bad for not paying closer attention because Chase never notified me until it was too late and charged me $5 for a mailgram. Lol. Whatever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Went to Mexico and stayed at a resort for one night. When we got back home we saw we were charged for two nights. I initially tried calling the resort but was put on hold for extended periods of time so I decided to call Chase in May 2018 when we saw the charges on our account. They told us they would credit our account for the one night and check out the dispute. We didn\u2019t hear from anybody so we thought everything was taken care of. Then in late August we received a phone call stating they were going to put the charge back on our account because they received information from the resort that said we could of had access if we wanted. We told them that we had a receipt from the resort showing we checked in on the 23rd and checked out on the 24th. The total due was a charge of $248.00 with a zero balance. We faxed that information to them. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I was alerted to charges on my Chase Amazon Card that were put their erroneously. I didn't charge on this particular card. I was on the phone with customer service three times, trying to find out what the purchase was, and how it ended up on this card, and not my usual charge card. No answers. A basic run around for a half hour. Pat, obviously scripted answers were given, none of which told of the items charged, or the dates of purchase. I was furious and frustrated at the routine and run around. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Sent a very important wire transfer for my family and Chase without any consent and care decided to cancel the transfer for no reason without notifying me. It took me 3 days to call in and figure out that the transfer had been cancelled because they wanted to ask me a few questions and once I did answer those once I called in, they told me that I had to go through the process again... Escalated the call 3 time went from Maria, to Shree to John to Katreen at their customer \"Service Line\" to get no service whatsoever! Bank of America was always better. So mad at my fiancee for making me switch to this crap of a bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I've been trying to pay off an auto loan for a month now. First we mailed a check to them at a PO box they list. Then for 2 weeks we say no activity. We contacted them and they said they never received any check. So then we stop payment on that check and send a 2nd check overnight tracked and signed for. Then online my account shows as closed. So we think the issue is resolved. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cf370f39de264f18a5936d9c2256d816
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{"chroma:document": "On October 7th there were fraudulent charges on my account totaling 470 dollars. When I got a fraud alert I immediately called and cancelled the card and filed a claim. After cancelling my card 900$ more of fraudulent charges got declined, after filing my claim they credited my account just to receive a letter 2 weeks later accusing me of authorizing the withdrawals and that they are reversing the credit back since they were PIN transactions! I fought, argued and got nowhere! I told them I can't be 2 places at once and they can care less! I know the cards can be duplicated and their response was yes they could but chipped cards can't be duplicated which is BS! I didn't make those withdrawals!! 470 may not be much to anyone but it's a lot to me - it's my daughter's childcare money! And other bills! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Deposited a check using the quick deposit app LOL. Hahaha they got me! 7 days to clear a personal check that I could have just took to the payee's bank in cash in 5 minutes. I was told by Chase that I should go to the bank and cash my checks and bring the cash to Chase and put cash in the bank??? Wow why the hell would I do that? Chase is one of the worst banks I ever dealt with. Only good if you have a Chase check that you're trying to cash other than that no good. Oh yeah they will count your pennies for you. How are they Still A banks when there's much better Banks out there. Soon as this check clears I'm ripping all my money out of the bank and running to the bank next door!!! Chase sucks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Inhuman is defined as follows: lacking human qualities of compassion and mercy; cruel and barbaric. My mother just got out of the ICU after nearly dying and is bed bound indefinitely. She asked me to help manage her finances including her bank account to handle bills from caregivers and to sort out her medical insurance. Chase froze her account so we called Chase only to be passed from department to department until we were put on the line with an extremely rude lady in the fraud department. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f44e5dae6074552b6f5431741d321ba
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{"chroma:document": "Chase customer service has been really helpful regarding charges and fees to my account! They are a great reminder as to why I choose and will continue to choose Chase as my preferable bank! Most reps for Chase really do have a heart, which is much appreciated!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Like other reviewers I would like to be able to give them 0 stars. First, my son's account (on which I was a joint holder) was hacked and close to $8,000.00 stolen while he was out of the country. He had no success contacting the bank through their international number. In addition to this account, my husband and I have both a checking and savings account with this bank plus a Chase Sapphire Preferred credit card. Since I was a joint holder on my son's account you would think that it would have been easy to have the stolen funds credited to another account. Instead, they told us to immediately close the account, which we did, and then they tried to credit the funds back to the account they insisted we close! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cd61b2d06b1f4be1ba17a2efdd58de6a
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{"chroma:document": "I received two cashier's checks from a Chase Branch. I was present when they were written. I asked the teller if there would be any problem cashing the cashier's. The teller replied \"these are cashier's checks, they are guaranteed to have the funds available.\" Monday afternoon I went to a Chase Bank to cash one of the checks, they asked if I had an account there? I told them I did not. They asked for a second form of Identification. The only issue they had was if they had enough cash on hand at that moment. Which they did and they cashed the check. The second check was for the same amount so I took it to another branch knowing that they may not have the cash on hand and I may have to come back the following day."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f990293166f4bd58639040b209d38e4
encoding: FLOAT32
metadata:
{"chroma:document": "I got scammed by Chase Quick Pay. I bought tickets online for 300$. Chase won\u2019t get my money back from the thief that scammed me even though they know and stated that their service is used for theft. I went to the branch twice, talked to claims and complaints several times, and today I closed my savings account with them. I\u2019ve had it and they don\u2019t care about customers, just about covering their own **."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6832fed440c24ac7b1250a8b704aa4e8
encoding: FLOAT32
metadata:
{"chroma:document": "Our house was flooded and our insurance send us a check to restore our house. In the meantime, we were staying at a hotel with our kids which was extremely inconvenient with our kids going to school and both my wife and I working full time jobs. Chase says that they have to hold on to the check and release it in portions, which we understood because they are (unfortunately) our mortgagee and have a lien on our house. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2bfe0af6f654fe28b548009d5d9994d
encoding: FLOAT32
metadata:
{"chroma:document": "Like many others before me, if I could give this review 0 or negative stars I would. I had a complaint against the type of service the Sapphire Preferred Dispute Department. Unfortunately, this is the online option because the people that handle the complaint is also the Dispute's department. According to two supervisors that the complaint will be documented only, NO FOLLOW UPS. For a premier card at Chase is the by far the worst credit card service I've ever received. This has nothing to do with the card itself. The perks for this card is great. But the human service is absolute trash."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 03a8b3887cb84c5295e450b3d52625f2
encoding: FLOAT32
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{"chroma:document": "If I could give a minus I would. I was trying to find out about my Amazon Prime Signature Visa card. Amazon told me I had to contact Chase. I tried calling 6 different numbers. Got in touch a few times but no one could help me. I was given another number. I was told to sign into Chase. I was told my Social Security number was not valid for any card. DUH... I want to cancel my card even though I will lose points on the card. Chase is the worst to work with. I have a loan through Chase and it ridiculous trying to talk to someone about that also. I will never work with Chase for anything again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b18e852cf1eb488abde3b34119536202
encoding: FLOAT32
metadata:
{"chroma:document": "I was a victim of fraud, In the Month of July everything went wrong. I lost my job and money from my savings was taken away from me without any consent or warning. I was trying to sell items from my house because I had to decrease my whole lifestyle due to the lost of job. I started selling items in OfferUp and came across a person who wanted to purchase my coffee table. I was sent a check of 2,750, and when I receive it I go to Chase bank to verify it's good since I have never done this, so when they are assisting me they said the check is good and proceeded to process it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: acf81dedbabc437bb2c04435ca20c93d
encoding: FLOAT32
metadata:
{"chroma:document": "UPDATE ON 11/16/2018: We've talked to a Chase specialist, over a month ago, then it was escalated to Chase's Executive Department with absolutely no evidence Chase took any action whatsoever. We've already been assured by Chase's Fraud Department that a check was sent via UPS overnight over a month ago. It was not!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a82c6d02330d47c9ad92a242aac641b2
encoding: FLOAT32
metadata:
{"chroma:document": "I'm changing my accounts 5 in total to another bank. I just had a claims escalation dept representative tell me \"YOU'RE NOT GOING TO TELL ME WHAT TO DO.\" Wow! I thought I was the client. My question was if I call on Oct 6 when would have I received my new card? Unacceptable..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae7945b8dea345c59a7a7f71a1c84294
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Bank will hold your money for as long as they can. I posted a transfer from my Chase Personal to my Chase Business account - it is now FIVE BUSINESS DAYS later and I still don't have my money. They say it \"should\" post by tonight which means tomorrow, or by Monday. They consider that one more business day - I consider it THREE MORE DAYS because I need my money!!! That will make it SIX business days, but it is TWELVE DAYS FOR ME. Calling them is senseless. I spoke with three people who all say the same thing and DO NOT CARE about my situation as a customer. They were certainly quick to charge me $34 for an NSF on my business account also for the money that never showed up when it was supposed to! I am floored at the appalling business practices that this bank gets away with. Don't risk using them if you need access to all of your money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 490737c2f56f4e2ab70fa79e5d1b0ade
encoding: FLOAT32
metadata:
{"chroma:document": "I had some fraudulent charges on my Chase account during Labor Day weekend. Chase called me and I asked them to cancel my debit card. While I was on the phone, transactions were being made. Chase initially gave me the funds back while they investigated. Chase took the money back from me within two weeks or so saying it was me who made the purchases."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3b3a17c673594152ae3ae5e38be22583
encoding: FLOAT32
metadata:
{"chroma:document": "I recently went into a Chase branch here in Henderson, NV to open up both a checking and savings account. My mom has banked with Chase for a few years now and per her feedback, she said it has been good. I sat with a banker at the last hour of business and didn't leave until an hour later after closing. I not only specified the amounts to enter for both my checking and savings, I wrote it down and gave it to the banker to ensure there wouldn't be any errors. I was also issued a temporary ATM card. Come to realize the next day as I was at a store to make a purchase, it dawned on me that the banker did not go through the process with me to create an ATM pin number when starting up my accounts!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 33863d34dfd54bc1824b039f5a0ee853
encoding: FLOAT32
metadata:
{"chroma:document": "After 7 years of spotless financial transactions, Chase decided to close my small business account - without any reason or without any notice. The only thing that I have to assume is because I receive around 20 wire transfers every month because my clients are overseas, but that is the nature of my business, and I have been doing this for 15 years. There is nothing wrong with that - all my clients are reputable airlines. As you can expect, it has created tremendous disruption and cash flow problems for my operation. It is an absolutely abusive, unprofessional practice of a big institutions towards small businesses and consumers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f948eef16894043a78539c8a930a241
encoding: FLOAT32
metadata:
{"chroma:document": "Chase customer service is terrible. When I opened my account, I requested to prohibit my debit card and checking account from going into negative balance. The officer assured me it will never do so. Couple of months down the road my account got charged by AT&T as a \"recurring payment\" (what was never tied to the Chase account, but rather my international card with the other bank), and Chase automatically charged me a FEE for going into negative balance instead of just declining the transaction as it was supposed to do. Couple of days later Chase charged me another fee for \"sustaining a negative balance.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a534d14d0fb4c2bb5a0af536b643445
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a Chase customer for 3 years and if I knew this is how they operated I would have went to another bank. On Sept 19 my wallet was lost and I was notified by Chase Fraud of suspicious transactions. A female found the wallet and used my Chase debit card to purchase visa gift cards. She bought 2 $100.00 cards and when she bought a 3rd $100 gift card is when they declined that transaction and alerted me 15 min later. I confirmed that I didn't make any transactions at that store. Keep in mind that I work in the city where those transactions were made. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: afa790eff6bf40fabdaabc5f36fcae63
encoding: FLOAT32
metadata:
{"chroma:document": "I recently opened a checking account with Chase, but decided to close the account after incurring overdraft fees that I could not afford. I was told that my account would be closed after the balance was brought to zero, and I thought that's fine, I have a check that's going to be deposited. I was also told that they would stop any monthly payments to prevent other overdraft fees. So far so good!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 84654b84f618410aa03e681f2d6cd9fc
encoding: FLOAT32
metadata:
{"chroma:document": "Chase screwed up direct deposit this month. I have never had a problem in the 25+ years I\u2019ve been their customer until now. An hour and 45 minutes on the phone all giving me different information each time and NEVER assuming responsibility for their mistake and of course cannot/ will not help. Why are they earning a paycheck?? I don\u2019t get paid to NOT do my job. Chase employees obviously do."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 877c157953aa4eff81c36c69a2651e52
encoding: FLOAT32
metadata:
{"chroma:document": "I just opened a saving account because they say if you deposit enough money you will get bonus. After I opened the account, when I transferred money from BoA, they suspended my account. I called four times and even went to see a banker. Each time I spent more than an hour and got the same reply, \"We need to verify from BoA\" and they have a long waiting queue which we cannot wait and, \"You need to call again.\" They encouraged you to open account to deposit money and suspend you for that. Till this day my account still got locked. I will close my account and never doing business with Chase ever in this life."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5387be78be2f4dd0b1336622e81a53d2
encoding: FLOAT32
metadata:
{"chroma:document": "Every time I call I get non-English speaking individuals, English is not the primary language for Chase customer service. The speaker is difficult to understand and most times I also question whether or not they fully comprehend what I\u2019m describing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ad4b2a953a1c4f40ba46acfed4afe550
encoding: FLOAT32
metadata:
{"chroma:document": "My husband and I received a fraud alert that froze our account while out of the country. We had placed a travel notice with the bank prior to leaving the country. We promptly called the international number provided and we told we would have to go into a Chase branch (we were in the Caribbean and a Chase bank does not exist in this region). We were given the option to verify our identity another way thankfully, or so we thought. After the customer service representative disrespectfully insinuated that we were not who we were, he proceeded to let us know that the issue may or may not be resolved... what? We have children and family to take care of while on vacation, we need access to our account. After 16 more minutes, a supervisor was able to \u201cassure\u201d us that the problem had been resolved. It wasn\u2019t. In fact, we would find our account repeatedly blocked and we never had access to any of our vacation money! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 374e1c877b4c414ab16fe3b068e34aa6
encoding: FLOAT32
metadata:
{"chroma:document": "We were victims of fraud on Sept 17, 2018. Someone got my husband\u2019s debit card information and preceded to drain us dry. First 2 transactions did NOT go thru because Chase fraud people caught it, called him, verified it was UNAUTHORIZED, and said they were canceling his card & sending a new one. HOWEVER, THEY DID NOT CANCEL HIS CARD AS PROMISED AND THE CROOKS TOOK OFF WITH NEARLY $3000 OUT OF OUR ACCOUNT! Oh yes, we were promptly refunded only to be told a week later that we are liars and that the funds would be reversed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2d1a4e79314d401db3016b768fafc5dd
encoding: FLOAT32
metadata:
{"chroma:document": "My daughter and I have been banking with Chase for years in good standing on all of our accounts. I opened a business account and was conducting my business in the legal manner I follow when my credit card was frozen and shut down without a call or question. My business account is set to close and I was not told whatsoever until I found out at the branch. My daughter is a signer on my business account for emergencies and her two credit cards in good standing were shut down. I have to do reports and account for all of my business transactions. I have to balance my records exact to incoming and outgoing transactions. I fall all federal and state laws. I tried to talk with several people and one rep said, \"I don't have to tell you anything.\" I was well then now the true color of the Pro Chase attitude I have is being shown in such disrespect from Compliance. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 75773a39f57247c5b77e52ef3fb94402
encoding: FLOAT32
metadata:
{"chroma:document": "I deposited a check written on a local bank from my father in law on the 20th. I made note that part of the money (most of it) was place on hold by Chase until the 25th. I scheduled my bill pay bills for the 27th. On the morning of the 25th I get another e-mail from Chase saying they have put another hold on my money until the 2nd of next month. I called them as suggested but they refused to remove the hold until the 2nd and said I would most likely be charged overdraft fees. Can't wait to get my money and open a new account at a bank who believes in good customer service and won't hold peoples money for their use. I could have walked into the other bank and cashed the check and it is just down the street."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f6b9cccfa6a84565b3e97b3e53cf1cbb
encoding: FLOAT32
metadata:
{"chroma:document": "If you decide to go to Chase Bank keep in mind that you probably won't have a debit card for a month or longer. They don't put things incorrectly, and they also ship it a week after you go in. So technically the 7 to 10 business days is doubled."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e00f20f7247b4e44b2ef960803398f26
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a Chase customer for 8 years, I have my 401k plan with them, I basically was a loyal customer, and a week ago I tried to withdraw $1900 from ATM, the machine did not dispense the cash but it did charge my account. I notified the bank (branch) right away, they did another withdraw on the window, and asked me to call a number, I have now called 4 times and my claim is rejected. Branch manager is aware the ATM is faulty and have had several issues with it, but yet I can't get a resolution on my issue. This is like being robbed by the bank... Today I called again and didn't get a straight answer. I asked to speak with a supervisor, and the lady who took care of me basically denied me speaking to the supervisor. Bank problem escalation process is completely unacceptable, claims department is very incompetent, useless and unhelpful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 08c7261b7a9e46658ec0c2882a9aeb5e
encoding: FLOAT32
metadata:
{"chroma:document": "I am extremely upset with Chase Bank. I recently opened an account online, haven\u2019t received a debit card yet and my direct deposit went into the account. I attempted to Zelle the funds to myself to an account that HAS A DEBIT CARD. And they blocked my account and because I didn\u2019t have a debit card. Told me to go to the branch to verify myself... I go into the branch. All is cleared. They tell me I can send it again... Send it again same problem, reduced the amount I\u2019m sending... RESTRICTED AGAIN! Called in to customer service and they told me TO GO INTO A BRANCH AGAIN! How many times do I need to verify myself to receive funds from my OWN account!??"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b0f9de954fff43d699a7b9fb19f9472e
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metadata:
{"chroma:document": "Chase, JP Morgan executive experience causing synthetic crimes. Chase mortgage specialist Mortage Kecia ** at Chase on Manhattan Blvd., Harvey, LA 70058 illegally withholding signed Powers of Attorneys on Joint married members ** Isaac Born 09/18/1970 married to ** Trina Born 02/24/1969. Homeowners Permanent paid in full address ** causing victims of identities theft, Mail And wire fraud illegally evicted Homeowners on 05/21/2018. Staging As landlords Willie ** and Amelia **."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c5d9c8f013dd418dbcb3261d0b71e330
encoding: FLOAT32
metadata:
{"chroma:document": "Do NOT put your money into Chase Bank! This bank, even compared to Wells Fargo and BOA, is on another level of unethical behavior. I had thousands of dollars stolen from me and this bank had non-existent fraud protection as well as no coverage for the fraud whatsoever. And it was their fault I was compromised as they had information stolen from them. I spoke to many people higher up in the company who openly admit to their unethical business practices that they only care about their own interests and profits (even if they must use loopholes) than to look out for their customers. THIS BANK ABSOLUTELY WILL STEAL YOUR MONEY AT SOME POINT IN TIME. I was scammed and will never use this bank or any national bank again until the government actually puts together laws that prevent these scammers from using loopholes to profit off their customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 69a4faf173014488a4c99060419acd30
encoding: FLOAT32
metadata:
{"chroma:document": "I'm writing this email to let you know about my Chase account problem. I had recently opened an account at Chase Bank, however, it was blocked as I tried to send my friend an amount of 500$ through QuickPay. Later, when I spoke to the manager about it, she spoke to customer service and let me know that my account has been closed and that I cannot open another account at Chase. I was not given any explanation as to why Chase has terminated its service with me. Thank you for your kind relationship and response."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8caaa4d6b314855ad6642a2e6b3eea7
encoding: FLOAT32
metadata:
{"chroma:document": "I was a victim of fake check scam. When asked Chase banker about validity of check banker told me \u201cSir, check has been verified\u201d. I made a decision based on that information and then Chase returned the check and completely dismissed the banker erroneous info and held me liable."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7adb3411ce9241a6adc9cdadfb71dea1
encoding: FLOAT32
metadata:
{"chroma:document": "I opened a rollover account for some of my retirement funds in July 2018 with the understanding that they would be transferred out of Chase to two annuities once the funds were deemed \"collected\" at Chase. It is now mid September 2018 and the bank has yet to transfer my funds - one excuse after another- paperwork not completed properly, issues with the Medallion Guarantee, wrong mailing address and the list goes on and on! We solve one issues and Chase comes up with another reason not to transfer the funds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed25ca3fcf1e4201a8ec747be2de8d54
encoding: FLOAT32
metadata:
{"chroma:document": "I went to the Chase ATM today in Englishtown, NJ. When trying to withdrawn $40.00 cash I got the message \"We aren't able to give cash right now. Please call us at 1-800-935-9935\". I went inside the bank and was told that their service tech. was there previously and that their outside ATM wasn't working. I asked why wasn't there a out of order sign on the ATM. I then withdrew $40.00 with their inside ATM without an issue. I now realize that my account has been debited twice for $40.00. When I call the 800 number above I am told that I have to file a claim with customer service and answer questions. Why do I have to waste my time when the bank knew they had an issue with the ATM and didn't do anything?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d7755e717d6844559674b4ff58f7f83d
encoding: FLOAT32
metadata:
{"chroma:document": "I checked my balance. Was negative due to monthly service charge, I deposited money. Then the next day Chase closed my account, nobody notified me that they decided to close it due to 60 day no activity. I talked to the branch mgr. She said, \"Sorry, can't do nothing about it.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 43321984963c4db78272be51d430a264
encoding: FLOAT32
metadata:
{"chroma:document": "I received notification from Chase that they were moving the branch at 4909 Lakewood Blvd, Lakewood Ca. to another location down the street. This closure eliminates my safety deposit box. Chase is telling me I will forfeit any unused portion of my annual rental fee if I don't move the box to another Chase location. This does not work for me so I asked for a refund of the unused portion of my rent. This was denied. In the rental renewal letter sent in May there was no mention of a possible branch closure. Closing a branch requires so much lead time that there was no way they didn't know it was going to happen prior to sending out renewal contracts. I am not terminating the rental agreement. Chase is. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 776f5449c8254dfa9e0a0b51a938e8d1
encoding: FLOAT32
metadata:
{"chroma:document": "Two fraudulent inquiries were made with Chase Bank. I called immediately and after investigation was told they will be removed from my credit report within 3 to 5 weeks. I called back after 5 weeks to ask that they please have them removed. After much runaround, they again stated they would. After the SIXTH time calling in the course of many weeks, I thought this time they actually will do as they said because I also received letters that they would. It has now been 5 months and they have yet to do as they promised. I cannot trust any business that is not true to their word. None of my investments will ever be with Chase. Beware."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 417f4f148dda48e4afcba4213da4796a
encoding: FLOAT32
metadata:
{"chroma:document": "I went through the drive thru as I had my six kids with me. I needed to get 1250 out. They only gave me 1150. After speaking with the manager he told me that they were not over by any amount of money. I asked him how in the world sitting here did I lose 100 dollars. He told me there was nothing he could do. Ummm you can give me my money. He was rude and not willing to help in the slightest. 100 bucks might not sound like a lot but when you have 8 mouths to feed that 100 bucks goes a long way. I'll take my business elsewhere! This Chase is off of Cypress Gardens Blvd Winter Haven FL."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a58586003f94f3dbe76ba02af028bfb
encoding: FLOAT32
metadata:
{"chroma:document": "I did in February 2018, a QuickPay transfer (not first time I did before and all the time was good) from my business account to personal and unfortunately (because they chose to do the transfer by phone number not email like all the time and there was my old phone number) the other lady received my money, and they can't help me out. In that case and the easy way was just decline the claim 2 times with no reason, (I received at home a letter from chase where is says my transaction was disputed but I never received my money back) and that person which received money she said is not her fault and the bank have to took money from her account, she can't return to me. For this reason I lost my 860$, and nobody wants to help me. Now I can't understand how the people can be like that. Bad experience and I am scared to use again the QuickPay."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 06995b4a960e42518936a55cbb6fb74d
encoding: FLOAT32
metadata:
{"chroma:document": "I had an savings and checking account with Washington Mutual from 2001 up until the bail out from Chase. I live abroad in Hong Kong, and manage tutorial centers under a registered, limited company. In April of this year (2018), I logged into my Chase account to discover that my account had been breached; over $2000 USD had been stolen from punk kids who had purchased World of Warcraft 2-3 year subscriptions. I filed a claim with Chase\u2019s claims department, closed the account, and waited patiently for the investigation to conclude."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5960d6a1af4e4a3faf2ae8a728fcefe3
encoding: FLOAT32
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{"chroma:document": "When Washington Mutual was taken over by Chase my Commercial Loan went with Chase. In 20 years I was never late on a payment. When the loan was coming due Chase would not renew the loan. Their reason was they don\u2019t loan in my area any longer. During the loan period with Chase I was told by them they would renew the loan. The loan to value was very low and what Chase wanted is take the property from me so they could resell it and make an enormous profit. I was able to refinance the property with another lender and pay off Chase. Chase is a crooked and lying bank that should be exposed for their criminal intent. Please spread the word."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b4b288a259df464e950ebb53a5c350b5
encoding: FLOAT32
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{"chroma:document": "Banks are not our friends, they exist to make money off of the people, it's a business. Now that I have established this... I bank with 9 banks including B of A and TD Bank and several others. No bank that I am aware of aside from maybe Wells Fargo, who I have not worked with, reaches to the depths of terrible the way that JP Morgan Chase has. I have been with Chase for 37 years, but not anymore. They switched off my autopay feature on one of my 17 personal and business credit cards. Therefore sending my credit down from 836 to 710. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f623826132c41488eec96e675815d27
encoding: FLOAT32
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{"chroma:document": "WARNING!!! WARNING!!! If you sometimes mistakenly overdraw your bank account, I would advise against banking with Chase. I opened up an account here and was given two option. Option 1 = Chase would allow transaction to go through even if it leaves your my account overdrawn. I would have to pay the mounting overdraft fees and need to satisfy the negative amount ASAP. The other option is that if there is not enough money to satisfy the transaction, then Chase would decline. I chose option 1. I was told that even in this option, Chase has the right to refuse covering the transaction."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f795cc49061f4292bb877f56f111b07e
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{"chroma:document": "Chase has placed restrictions on my account that I never had any issue with before for the past 10 days. They claim it is because I deposited a check that is not made out to me. That check has cleared the originator bank and two weeks later they are still not releasing the funds. They say they must first speak to the payer of the check - but when they call the number they claim belongs to her, no one answers. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b145b0c12f2342b49c69df44f33ff011
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{"chroma:document": "I have been having Chase accounts for several years and until last week I never had any problem with Chase. Last week I tried to do a transfer between my accounts and I realized it is not possible. I called them and I was told my accounts are restricted and they need more immigration documents! WITHOUT ANY NOTIFICATION THEY HAD RESTRICTED MY ACCOUNTS while I had a check which needed to be cashed in a few days! I still do not understand how can they restrict YOUR money without any notification!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e05488a41a174d35b793efb78e6b9992
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{"chroma:document": "I usually don't have problems with banks or the customer service on the phone. But without a doubt, Chase has been the worst experience I've ever had. They closed my accounts without notice -- accounts that have been in good standing for years and one that I recently opened for \"aggressive spending.\" Keep in mind that over the long period that I've had credit cards and bank accounts (numbering in the 20s) I've never been late for a payment, overdrafted, had a card stolen, etc."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 783ae5f9cf94442bba9081a3d18c0277
encoding: FLOAT32
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{"chroma:document": "I have been banking with Chase for almost 10 years. Up until recently, I have been very satisfied with this bank. Unfortunately, things have gone downhill in the last few months. This summer, I experienced a financial hardship. The contract I had between the company I worked for and a school ended at the end of the school year. I was slated to begin working at their center over the summer, but never received hours. I fell behind on bills and called Chase for assistance. I asked them to cut off Overdraft Protection so my account would not keep getting overdrafted and charged fees. She assisted me with that, but said it only stops debit card transactions & wire transfers will still be approved. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e3ceb4e7f3a6487594cd8343efb21eb6
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{"chroma:document": "I\u2019m so disappointed in Chase. After running my business with Chase for over 5 years, they randomly decided to close, freeze my account and freeze my funds. The only way I found out was because I was buying a plane ticket to see a client and Southwest wasn\u2019t accepting my debit card. When I called Chase to see what was going on they said after review they decided to shut my account down and issue a cashier's check for the remaining balance which I\u2019ll receive in 10-14 business days. I asked them what was the reason and they said they are exercising their right not to answer my question. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d44dc0f7f31843568c87801ad2aa16de
encoding: FLOAT32
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{"chroma:document": "They charge $8 to cash a check written out of your account if other party does not have a Chase account. For instance: I don't have a Chase account. Someone writes me a check. I go to Chase. They verify funds and charge $8 to cash the check. That's unfair and unreasonable. I will never bank here again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 502193caf4524975921e70e4b4ce243f
encoding: FLOAT32
metadata:
{"chroma:document": "My debit card was stolen, so I called and filed a claim to close and shut down the card. They then gave me a temporary credit until they researched the fraudulent activity. After 2 months they reversed the credit and would not provide me with why they denied my claim. Every time I call the dispute department regarding my claim and to try to get some answers on why they reversed the charges no one has answers other than they keep lying to me giving me different excuses. It's like a bunch of monkeys work there and no one wants to be accountable and they keep transferring me from one monkey to another without explaining or stating the facts of why they are stealing $2000 from my account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 85d9d60c145a44d4a36696c216d96cfd
encoding: FLOAT32
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{"chroma:document": "I attempted to use my Chase Visa to charge gas. This is my neighborhood gas station where I go every week. My Chase card was declined, paid in full on autopay every statement. I used another card to pay. Chase has the charge as pending and refuses to remove it. Incompetent customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 03d725c9ba8d480c84714fbaba3af0aa
encoding: FLOAT32
metadata:
{"chroma:document": "I liked the service that I received from **, personal banker! Back on Wednesday, August 8, 2018, I just barely arrived to New York City and needed a Chase Bank. This location at 615 8th Avenue, New York, New York 10018 was most likely the closest one to me and when I arrived I was greeted by **, personal banker. I just want to personally thank ** for taking good care of me as her Chase Banking customer!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4956eedfd4a8485ab596658e4ae7b5d6
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{"chroma:document": "Chase is not a perfect bank but it is a good bank. They have convenient hours and great locations. They also offer state of the art services that help you avoid standing in line. You can easily make check and cash deposits and get bills in any denomination you choose without ever having to speak to a teller. The mobile app is great too. You can easily transfer funds and set up to be notified of any account activity immediately as it occurs. At my local branch the customer service agents are friendly and helpful. I am typically leery of banks in general but I do feel somewhat secure with Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e012fd82f0234a61b5e3b9863d7d8abe
encoding: FLOAT32
metadata:
{"chroma:document": "The most unprofessional business I have ever dealt with. I have been a customer for 20+ years and the unprofessional service that I have received in the past couple of months is unbelievable. Nobody knows what they are doing and it it's an endless cycle of being transferred around since nobody is able to do their job or wants to take any accountability. I will be closing all of my accounts ASAP."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2f8adf00bca94f9b934b16773789abb2
encoding: FLOAT32
metadata:
{"chroma:document": "Chase placed a hold on our account based on a check sent to us by family. We didn\u2019t receive any notification other than a threatening letter telling us our account would be closed in 7-10 business days almost a week after the check was deposited and accepted by Chase according to our account online. When we called to get help, Chase was unhelpful and rude. I would hope to receive quicker notification if something is wrong with my account or if my account is locked preventing me from paying bills. We are closing our account and banking with a different bank. Horrible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 102efd7d277a43999e947c485eb99428
encoding: FLOAT32
metadata:
{"chroma:document": "Chase is hands down, the worst ** financial institution I\u2019ve ever dealt with in my life. I am disgusted at the amount of money being stolen from me, in \u201coverdraft\u201c fees. If my account was made current before the next business day, why was I still charged an overdraft fee. I cannot wait for another bigger, & better institution to buy this ** cooperation out. I would never recommend Chase to anyone for any of its services. Chase is not to be trusted."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ea3ab9252e9456880af37f4e2f0bdcb
encoding: FLOAT32
metadata:
{"chroma:document": "The bank claims amazing customer service but provides wrong card. I asked for Sapphire Reserve and got preferred and then I am being forced to keep it for 1 year or go through the hassle of canceling and affecting my credit history and reapply."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 66323b8d8cb84893b1fff40183942f61
encoding: FLOAT32
metadata:
{"chroma:document": "I have an Amazon Rewards Signature Visa card and recently got a promotional offer in the mail from \"Chase Bank USA\". The offer was one that said use the card to make purchases on Amazon.com and depending on how much you spend we will give you 6, 12, or 18 months of no interest. I was skeptical so I called Chase prior to making a purchase to talk with a customer service rep. They assured me it was a valid offer and all I had to do was make a purchase on Amazon.com and the promotion would apply. After making the purchase the first statement came and there was no interest so I figured all was well. The next statement came and I saw I was being charged interest so I called another Chase representative. I was told this was an Amazon offer and I needed to contact Amazon to get help. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 62127e4d7fc246b098a604b6d5ff9426
encoding: FLOAT32
metadata:
{"chroma:document": "I just had my debit card declined 3 times at a gas station while trying to put gas in my car. 2 times I attempted debit last time credit. I knew I had cash. Drove home. My acct showed I had cash. Spoke to a rep, she forwards me to fraud dept. They closed my acct no reason which they will share no explanation. I have money in there and I have never bounced a check. I actually have it set up so if funds are not in there a charge would not go through. I receive child support to that acct and all they WILL tell me is that in 10 days they will mail me a cashier check for remaining balance. They won't allow me to go to the branch to withdraw and close it out. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7b0bf42af84f42d1aae9d12787b38166
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{"chroma:document": "Write to call attention to incident that occurred by Chase Bank employees and loss prevention department of Chase Bank. I received a settlement check from a lawsuit in the amount of $168,743.42. The check was written on Wells Fargo Bank. I deposited my check into my personal account on 11/27/17. I was concerned that the check had not cleared and called and was informed by several Chase employees (Danielle, Anna and another gentleman) that my check was forwarded to loss prevention because my law firm \"had a history of bouncing checks\" and that Chase had put a hold on my account and since they can't verify the check my account was going to be closed on Friday December 5th 2017 and the check was going to be returned unpaid. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d2601c024fb44218bde1050e4f03769
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve been with this bank for about 2 years and with this bank I\u2019ve gone through more than 8 claims of fraudulent activity!!! This bank is nowhere near secure, strangers are able to use my money and account more than I am. Then the bank takes 450 dollars out of my account and refuses to return it. Instead of doing their jobs and making sure my money is safe, they do the exact opposite! This is the absolute WORST BANK I\u2019VE EVER HAD! DO NOT EVER USE CHASE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae4afd57500c40e6b1a7427abff6f5ea
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{"chroma:document": "We opened a total checking account and two high school accounts for our kids. This was two weeks ago so we leave and go on vacation. Keep in mind no bank cards have even been received yet. I called Chase today because I couldn\u2019t log in and they informed me they have made the decision to close our accounts and refused to give a reason why. I called corporate they transferred me to executive and still no reason why. We are good people, we work and have legitimate jobs on the books there\u2019s no reason why we would be denied. My next step is to contact an attorney and sue them for discrimination. Disgusting!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b523364fe0841b4a26e7c683594bcd4
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metadata:
{"chroma:document": "I am the rep payee for residents of an assisted living program. We bank with Key Bank. Mistakenly, the Social Security check for one resident got sent to Chase Bank. When calling to get the check transferred to where it belongs, telephone representatives would not speak with me because I am not a Chase account holder, even though they are holding money that does not belong to them. I spoke with 2 men, both were extremely rude and unwilling to assist in solving this problem. When I asked to speak with a supervisor, the request was denied. Maybe that's the reason we bank at Key."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 819b5b9a68784f94900c6e234ccacf31
encoding: FLOAT32
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{"chroma:document": "They waited until 11:59 pm to charge my account a transaction just to collect the 34.00 overdraft! There needs to be some type of law that banks process transactions in a timely manner because if it would have been earlier I could have deposited the funds or transferred funds. But no they want to ** people. Well bye. My money will be gone and I will only use BOFA they do not charge bs ** fees. You guys get hacked on a regular. People's info is stolen and charge fees and tell us nothing can been done. Agh but no so true and I will be seeing about changing these laws how you guys allow merchants to take funds out then they fall off and then taken out again not leaving the correct available balance to be known."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8ea607c67734e50960cbc3b60b9b717
encoding: FLOAT32
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{"chroma:document": "Me and my husband were ready to rent a house from somebody Texas. We filled out application, then transferred money from checking to checking by Chase. Then to find out it's a scam. We reported to Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d8167332e5de40df9f57b268c52c6135
encoding: FLOAT32
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{"chroma:document": "I have an account with Chase and I wondered if there were a separate card I can get that would be different from a credit or debit card (I guess, like a prepaid card). Found out that Chase had a \u201cliquid\u201d card. Called and spoke with TWO representatives from the bank that advised me that all I would need is 25$ to open the account (since I already have an account) with them. I asked the representatives if there were ANY OTHER INFORMATION I needed to know. She advised me to go online to apply for the card or go into the branch itself. Keeping in mind I spoke with TWO DIFFERENT REPRESENTATIVES and both told me the same thing, which was bring two forms of identification and the 25$ needed to open the account. I arrived at the bank, just to be told that I have to keep 3000$ in the account, the account has to be a PREMIUM account, I must purchase \u201cX\u201d amount of things per month...the list goes on. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6cfaa6546c7e4e32888969a276a2d700
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{"chroma:document": "I have at this time a great experience with Chase. Chase is global oriented and thoughtful of a client business relationship with Chase. My daughter and I have had accounts with Chase for over 20 years never to feel unwanted, mistrusted or below Chase as a client. I talk with the bankers of how my business works with a response of understanding I am a bit more rare than the next account. I have specialty clients and investors. I so far feel confident in Chase. I would recommend Chase for money services."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f8027cf49b141afa44d9f1467f39810
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{"chroma:document": "I opened an account with Chase. Everything was great, they approved me and send me the card. And then, out of nowhere they decided to cancel my account without any reason. They just sent me an account saying that my account was being canceled. On top of that, they made me transfer some money from my other bank account, and they did not care if it was my money or not, if it was my account or not. They just wanted to get my money, now they canceled my account. I want to get my money back, and they want to verify that the money belonged to me. (Which they did not cared when they received the money.) I have called customer service several times, and they are just rude!! And it's been over a month, and I still have not received my money!! THIEVES!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 255d5ce0ea954995b4db18057ea0f211
encoding: FLOAT32
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{"chroma:document": "I have been a customer for over 15 years without any issues until July 2, 2018. I went to the bank to make a deposit and the teller directed me to use the ATM machine instead of helping me, I guess she didn\u2019t feel like it especially when no one else was in line but me. To make a long story short, because I had a lot of bills the ATM couldn\u2019t process my deposit. And the teller came to the lobby to apologize because the ATM machine kept loading and ended up with a receipt to call customer service. I immediately went in the bank, explained to the manager everything, he called customer service and filed a claim with me in his office. Well today I received disturbing news that I didn\u2019t deposit all of the money reported."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 84abffd54dc34b30b606b87c738802dd
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{"chroma:document": "I purchased a car from a dealership at the end of April. I used my Chase Visa Debit card for the $1500 down payment. One month later the dealership used my card to charge an additional $1000 on my card. I called right away to report fraud. I was told by the woman that I signed the contract and am liable for that. I explained that I financed the car. She told me that If that finance company didn't pay, the dealership has the right to charge my card. I tried to explain that that's not the way it works. I hung up with her, called back, and spoke to someone else. The gentleman on that call said he filed a claim and would credit back my account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dc207a8257d94be8b8c99020c51486ef
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{"chroma:document": "I own a small business and had another business send in a wire that was not supposed to be sent to our business, it was a large amount that we did not have that much money in our account. The business who sent the wire incorrectly called the same day to explain it was sent to the wrong bank account, I then contacted the bank and confirmed these were not our funds and to return them. Chase had me go to a bank and sign a form to explain this which I did to help this business out, Chase then explains that they cannot return the funds due to our business not having the amount of funds in our account!!! Is that not theft by a bank? I will be removing our business from Chase today. That is insane and what a joke of a Bank Chase is. Stay away and find another financial institution as Chase does not have your back. Disgusting greed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a38abcb0a8004a4b8051a562e3638c45
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{"chroma:document": "I opened a Checkings account at Chase because of their promo where they'd give you $150 for setting up direct deposit when opening an account. Also, they are compatible with virtually any virtual wallet or financial app in the market right now, and I like the convenience those things can bring. However, since I opened the account, I've had several overdraft charges that are simply ridiculous. While I have been advised they would occur anytime I hit a negative balance they would be charged, it is incredibly annoying. That never happened in my other checking account. If you don't have enough balance, the transaction is simply declined. Shrug."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f9a77b51e154567a96bdbf3fda46cdc
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{"chroma:document": "Have been with Chase for over 10 years. Until recently they has been o.k. My husband died in May of this year and they canceled our credit card without notifying me. I only found out when I tried to use it. They said since he was the primary they canceled the card. When I found out it was canceled I had funds transferred from my checking to pay off the balance of $149.99, I had forgotten I had set up auto payment so when the time came the auto payment was made for $149.99 leaving a credit balance of -149.99. They refuse to reimburse me and tell me that my husband has to request the refund. Do you believe that. They know he died. There has been many calls and letters but they still refuse to reimburse the funds. Guess they are just going to steal the money. They do not answer my letters anymore. I also requested they transfer to Rivermark CU the sum of $10,000 which was immediately deducted from my account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eea310863cbf4bfeb64c1b50ebdeb84a
encoding: FLOAT32
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{"chroma:document": "I deposited $11,500 into Chase so I can have cash reserved for my mother\u2019s care in case she gets very ill after having surgery. 7 days after opening the account I went to take a look at it and was warned that the account was closed and my cash will be mailed to me! I was shocked??? No one called me to come back to Chase to take back my money, I was not given the opportunity to come back into a Chase branch to get back my money, and 3 weeks later I don\u2019t see my money. They closed my account. I think because of a $220 bounced check that was corrected, over two years ago. I paid it back. But because of that, they don\u2019t want me as a customer at all. But where is my money? I don\u2019t see it in the mail anywhere. So I\u2019m in the process of getting a lawyer because my mother has fever and infection post surgery and now I have no cash to buy antibiotics for her because Chase mishandled or stole my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bae53d65907a4101b84d0c0a216752b4
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{"chroma:document": "They have weird rules to charge us fees and they are rude about it. They say there's nothing we can do. They are an abusive bank exploiting the little guys. Their ATM erroneously charged my account an extra several hundred dollars with a duplicate withdrawal. They never told me until I found it on my statement. If I had not found it they would have gotten away with stealing hundreds of dollars by duplicating ATM withdrawals, charging twice what you withdraw. When these issues are brought to their attention, they are blas\u00e9 and indifferent. Their bankers act authoritarian and tell you they can't help you. They have no customer service. It's toxic."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f09a57d7209b4d058327eda2b33f04f9
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{"chroma:document": "I recently opened an account with Chase. I have been with Capital One for a couple years and they are fabulous, but I wanted the convenience of going into a local bank branch. Capital One doesn't have any local branches. I went to a Chase Bank ATM to deposit a check at 7:00pm 07/19/18 for $971.41. The pamphlet that I read said funds are usually available next business day. However, when I deposited, it said my funds will be held for 7 days. It would be available on 07/28/2018. I was given no option to retrieve my check. I was so frustrated! The check was a refund from Capital One on a recent vehicle payoff. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 863a1fc74d9c4a60acb2a350742de992
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{"chroma:document": "I am in the process of developing a sales location in the DFW complex. This is an offshoot from the Lisa Lawson Office Equipment company located in the greater New York area. Her outlet is in New Jersey. Another bank, Texas Star Bank, has been trying to block this extension. They have been spreading malicious lies in the banking industry. The local Chase bank is going along with this slanderous activity. Chase has confiscated $5,000 of an attempted international currency transfer made for partial payment of a shipment from Malaysia. The company's CEO is trapped in Malaysia due to this action. This complaint asks for Chase to quit interfering with International shipping and return the $5,000."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d90769ce27f4f578e16dbf8ca5eb210
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{"chroma:document": "I have been banking with Chase for years and I have good credit history and never pay late on any of my account, so I just applied credit card from Chase, and guess what? I got denied, when I called them and asked why, they were so rude and told me some crazy reasons. I am very upset not only their poor customer service also, I questioned myself, why do I need to give them my money? Without our money, they will not get paid!!! I just applied at Capital One and got approved right away! How can I give you my money, put my money in your bank and you were so rude to me?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1c919684e1554526b3b7eb22b410e368
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{"chroma:document": "I made an overpayment to my Chase home equity account from a non-Chase bank. I called to correct and was told the funds would be deposited into my Chase account. 2 weeks and several calls later, I'm still waiting for my money. I have been told several different stories, now I have been told it will take 10 MORE business days to get my refund! I have 3 accounts with Chase that the funds could have been credited to. After banking with them for more than 25 years, I would expect better customer service. I also utilize B of A, and will now consider moving ALL my accounts from Chase. Customers are your business, please learn to value them!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f09ef5a450834643b4b447fa89814baf
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{"chroma:document": "DO NOT OPEN AN ACCOUNT WITH CHASE IF YOU VALUE YOUR MONEY. We opened our business account with Chase after banking our business with B of A for 10 years. We heard good things and thought to give it a try. WORST MISTAKE. Within 2 weeks after transferring all of our assets and customers through this new account, they decided to close our account with NO call or email, tying ALL of our cash reserves up until further notice for absolutely NO reason. \"A check will be mailed in 10 days\" is all we received from corporate. They literally told us that we have no right to even know WHY they did this. We are a small business, and cash is required for payroll, rent, taxes, and everything else involved in running a business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "So I went to cash a simple $200 check and I couldn\u2019t believe the fee that they charged me $8. It\u2019s so greedy for Chase to charge customers only because you don\u2019t have an account with them. They don\u2019t know that by being too greedy they are pushing customers away. Good luck. I won\u2019t do business with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6e1875ea521746d18d2b1405e9eac61a
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{"chroma:document": "5 or more years ago, a law was passed that everyone had to sign an authorization form from their bank if they were willing to let their accounts go negative which would demand a steep penalty. This was from the economic recession area where banks gouged consumers. 3 times I've gone to Chase, both online and in the store, demanding that they stop letting my checking account become overdrawn. Every time they tell me that the way to resolve this is to put more money into my checking account. First, that's an asinine response. They shouldn't be that dense even if it's true. Second, there is a ** law against it. I can't figure out how incompetent they are across the board. Don't even know the laws in their own industry. Only bank to ever do this with me and they just can't get it together."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d9deee799d9043b2997e9b75fab79b20
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{"chroma:document": "I recently lost my phone and my wallet which were connected through a phone case. My phone did not have a code on it so it was easy for someone to get into my phone. My banking information was all written down on a card in my wallet except for my PIN number. My mobile banking app allows me to enter the app with just one touch. I don\u2019t have to enter a password or a username. Whoever found the phone got into my mobile banking app using my phone that was stolen and deposited a check for over 2000 dollars. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c529d0ef44d744778ae00617edb91b9d
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{"chroma:document": "Chase Bank has loose security for online banking. Recently they allowed nearly $6000 to be stolen from 3 of my bank accounts via ACH transfers they did not verify. One transfer went to Pennsylvania, another to France and another to Ghana all in the same day and for similar amounts. Each transfer started with two deposits for less than a dollar and then the next day a withdraw of roughly $2000. Chase recognized after being informed that all three charges were fraudulent and refunded 2 of 3 charges. The third charge they refuse to refund because it is a business banking account. The business was started just a month prior and we will likely need to close up shop because of this loss which Chase recognizes as fraud but refuses to credit. Chase is taking advantage of their customers and needs to be held accountable. They have poor account security and are not being held accountable by our government. Shame on this HORRIBLE bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 282ebe4504b542248fb7f7c952b5f767
encoding: FLOAT32
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{"chroma:document": "Chase is always the first bank to create rules that restrict customer freedom. They don't allow you to cash checks made out to cash and they don't allow someone to deposit money into your account. Their philosophy is warped and malicious. I recently asked them to call the account holder to verify the check since they refused to cash it because it was made out to cash. They said they couldn't because they didn't have a recorded line and that the customer would like deny having given authorization. They think that even their own customers are crooks. I refuse to do business with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d6e6d1fc4c0342f78dfd4f529fc12c7f
encoding: FLOAT32
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{"chroma:document": "One time I went into the bank with my daughter to open a savings account, so we went in and there were multiple employees and even less customers. We got called back and the lady said it takes 15 to open the account and she didn\u2019t have time. Confused I said, \"Well we can have someone else help us\" and she said, \"No they are busy\" (without even asking them). So I walked outside and said, \"I\u2019m sick of people not doing their only job.\" So I talked to the stand in manager and she had someone else help us and I said, \"Nope. Changed my mind. She will use another bank,\" and went to a credit union with excellent customer service. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 32055e6d674444a3829b59d496aea197
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a Chase customer for 6 years. I have great credit. They refuse to raise my credit limit. Whatever. The worst part about this bank is, if you call, you will RARELY get a person that speaks English or very little. I can never understand anyone, so my banking experiences have been awful. Opinion? Go with DISCOVER."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1ebe89e5eb544b93affad1dfd65d67e8
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{"chroma:document": "I been with Chase over 30 years and was considering getting other credit card from them for my child in credit card for college but after the disappointment yesterday I will not and open a different account with a different bank. My credit card was hack into while I was on vacation but instead of keeping my credit up they gave me a temporary increase. While I was trying to make a purchase for my daughter birthday it decided to decline without no notification. I decided to pay this card off and not use it again. I will go to a community bank where they are more people friendly and understanding. I am very disappointed and will tell friends and family not to get this credit card my children included."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 19ac5d3132de4a84b7ad1ed9d78c7dd2
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{"chroma:document": "Starting around June 18, 2018 I found a strange deposit on my Chase account through a service called Zelle. To this day Chase has me on some account freeze will not let me access my money to pay my bills. My rent and car payment are due and I have worked so hard on my credit for this to ruin it. All the officials tell me is that I have to wait until August 02 for the freeze to be lifted. How can this happen? How many people have 2 checking accounts? I have never heard anything like this before. This can take a person down. I will be cleaning out my account when this is all said and done. I have been with Chase since WaMu... 10 years... Does that mean nothing these days? Does anyone know how I can be helped? I would appreciate any help from anyone. Thank you... Distraught D."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b9a524e43abc48d49a9f7d341275c191
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{"chroma:document": "On the monthly statements Chase states that if your payment is not received on time, \"you may be charged a late fee.\" Full disclosure: I didn't realize that my payment was arriving or being posted one day late. I sent the payment electronically 3 or 4 days prior to the due date in good faith. I am of the opinion that Chase purposely and maliciously did not post the payment until the third to ensure that they could charge me a late fee every month. Whether this is a fact or not is irrelevant to me. The fact that Chase is willing choosing to charge me a late fee for a payment that is one day late really tells me everything I need to know about their company. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b9a4943bc2cb4aa492ca9221beb245a6
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{"chroma:document": "This is my third run in with Chase Bank. First one they would not honor a reverse charge on a credit card when I had a warranty repair done on my motorhome. The repair facility did not call in for authorization so it was their fault no payment would be made and they were aware of it and Chase would not reverse charges because I could not show payment to the company via warranty. THERE WAS NO PAYMENT BECAUSE THEY WERE NOT AUTHORIZED!!! With that I closed my credit card with Chase. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 47eb589010b943968a43a1faea987727
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{"chroma:document": "My husband and I have been with Chase Bank for 5 years now. I have always been told that if you cause an overdraft on the account you can pay it off before midnight to avoid an NSF fee. Well last night I was overdrawn and I deposited $100 at 11:30 pm. I wake up this morning to my account negative because Chase charged me an NSF fee at midnight. They said their cut off time is 11:00 pm but when I did the deposit at 11:30 pm it said I was positive. They told me that their SYSTEM processes between midnight and 7 am. This makes no sense. I have also had problems with ATMs taking money and not depositing it in my account and even lost a check at their ATM. The customer service is horrible and they basically tell you that \u201cIt\u2019s out of their hands\u201d. Chase is all about taking the customers' money!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 102a3ccb6836412a923376ac41a8f11b
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{"chroma:document": "In 2007 my step-daughter was charging my new husband's Chase Bank Card. I had already paid off that Credit Card for him and didn't want more charges on it. Since his daughter didn't follow his instructions not to put more charges on the card, my husband called Chase. Chase changed the number and told us no more of his daughter's charges would be accepted. Guess what? Chase not only continued to accept her charges but had the audacity to send my husband a notice that they had done so."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a4229fc3f9454948a8f5a95c642db6f7
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{"chroma:document": "Chase has the worst customer service. I always check my account multiple times a day to make sure the account stays positive. Chase randomly rearranges the balances. This is called reordering. My account says one thing at 1 am and another thing at 8 am. The other day I forgot about a check that hadn't cleared. There were already pending charges on the account and it was positive. When the check came through, that caused an overdraft fee. Okay, one fee. That was my mistake. Then the next day there were 3 more NSF fees! Those were for much smaller pending charges that had been there the day before. They reordered the balances so that the largest amount went in first and caused 3 more NSF fees! I spoke with several agents at Chase as well as 2 managers and they said they would take 1 charge off but they couldn't do anymore because there is a limit of 120.00 per year they can take off and that's not a calendar year either. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57075bc2bc814977833609129dd05ff8
encoding: FLOAT32
metadata:
{"chroma:document": "I have been having an ongoing issue with this company. They have a limited amount of times when they are willing to reverse overdrafts. Knowing this I always makes sure to stay on top of my account. I have signed up for alerts, emails, and text messages. Yet after 5pm these features lag and do not work. I checked my account at 9pm one day and saw that I was not negative in my account. Then the next morning all these pending things went through all at once and I was immediately charged 34$. When I contacted them they refused to even listen. They really need to learn how to better manage fees and how to respect clients. They are unprofessional and inconsiderate. They lose no money at all, but will take money from clients to make a quick buck."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2526d475117c40ea9bcff6a13ce5a924
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{"chroma:document": "My mother passed away on March 1st at 88 years of age. My brother and I are the only heirs. She had a cd with Chase for a long time (I believe) along with several other accounts so working through the process along with grieving has been difficult. We went to her old brand in Moreno Valley CA to get the money, which happened. But we were charge $140 fee because it renewed recently. This was not waived despite a long time customer and very little interest. On top of that we were forced to listen to a half hour sales pitch from a Chase rep on their investment options which neither of us had any interest in whatsoever. Not just unprofessional but bordering on heartless. Stay away from Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5b2fa3d1b13e47ab92268af6a8fbe2d5
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{"chroma:document": "Chase failed miserably to protect our money and managed to blame us for their mistake. We placed a stop payment on a vendor that was in breech of contract. Evidently the stop payment wasn't processed correctly because Chase granted them access to withdraw over $900 from our account. As a small startup business every dollar counts and Chase is refusing to accept responsibility for their screw-up. We are packing up our money and switching immediately. We can't afford to accept their incompetence or trust they have our backs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I spoke with Jeff an supervisor in Chase credit department could recall his last name. The whole process was poorly ha see and he made it seems it was my fault. Even though it wasn\u2019t, I requested a refund from a Chase credit card balance on 06/01/18 and the person who handle it initially didn\u2019t process it correctly. As an result they put a stopped payment on the check and I wasn\u2019t notified and my Chase checking account now in the negative. He offer no help to resolve this issue that they cause. I\u2019m long time Chase customer and have multiple accounts and about the closed all 4 of my accounts. Complete ridiculous and poorly handle by the Chase credit card department."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 30ceb4816f2145ff838204da3c38e32b
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metadata:
{"chroma:document": "I was directed to four different people for routine questions -- and none could answer the question. They also took my personal information twice, and I don't know why it was needed more than once, but that gave them access to my account and they still were not able to answer my questions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 47c6ee99b4144883b4c4c6103755a8c0
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{"chroma:document": "(If you're after facts only skip to the last paragraph.) I have banked with Chase for years now. My wife and I when we were first married got sucked in by their get $100 for setting up an checking account. I have always hated the overdraft penalty payments and felt it was outrageous to charge $34 for going negative in your checking account. So my wife and I avoided it and of course inevitably being human sometimes we would forget about a check or a automatically pulled bill or whatever. Most of the time we would just go get a check loan because the interest charges on that loan was cheaper than having the overdraft's fee... this last experience has opened my eyes to a truth I always felt but never really acknowledge this bank is a titan. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 535085c2c8224d68a3e222fc2ef5f6b5
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{"chroma:document": "I am currently on vacation in Orlando, Fl. Me and my family were at Disney Animal Kingdom on 06/04/18 entering the park. Afterwards, my son wanted a Disney souvenir. I proceeded to a nearby ATM. It was a Chase Bank ATM. I used my Regions debit card and punched in my code. The machine gave several selections to choose from, so I tapped 200 dollars. The machine rattled and made noise, afterwards it did nothing. No cash, no receipt, and no souvenir for my child. This ATM had taken my 200 dollars. This occurred around 12 pm. I was wearing a Pittsburgh pirates team shirt and shorts and a Disney logo hat. I hope you at Chase see the surveillance video to verify that this occurred and I am very disappointed in the way my family was left without a memorable vacation experience at Disney Animal Kingdom due to this transaction mishap."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9dbf843724db4ae9ac280dbb33aec5dd
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{"chroma:document": "I was at work and found that I did not have my ATM card. I called and reported it lost. I was told that if I found the card before midnight the next day they could reactivate the card. I got home and found it. When I called to get it reactivated I was told that they could not reactivate my card because they needed to a code to my cell phone and they did not have my cell phone number on file. I have a Chase app on that phone. They would not send the code to my email or as a secure message I could read when I logged in. The people who work in the call center did not seem to understand English well and kept repeating the same things. Either they don't understand their job or English."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 560fdd4265f94405a4542253eb175410
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{"chroma:document": "My son was given a counterfeit $20 bill from a Chase ATM. We returned it to the bank, as it would be illegal to try to pass it to some unsuspecting merchant. They took the money and have refused to credit my son's account. They seem to think their ATM counterfeit detection system is foolproof, and the bank manager actually told me that I should have been able to tell that it was counterfeit. (Even if I had been able to detect that, it STILL came from their ATM!) They refuse to take responsibility for accepting counterfeit money from someone and passing it to me. I will report them to the Secret Service, since they broke the law by passing counterfeit money to a customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df024920a0f8436cb6c42a482d7babed
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{"chroma:document": "The branch in Rochester, MI has frequent problems with ATMs - machines are often out of order or out of cash. Today was even worse. I tried to withdraw $400 in cash, and ATM chewed them back while I was putting the card back in my wallet. The balance showed that money was withdrawn. I tried to call the number printed on the receipt multiple times, but was caught in endless loop of robo advertising for some \"great auto insurance rates\". It took quite a lot of my time with no result. Finally I called the number on my bank card and I was told I need to file some claim. Why do I need to file a claim for my money that were not dispensed??? The whole thing is ridiculous. I have to think to take my money somewhere else..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a75d518af6a42d095ae8968c8682603
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{"chroma:document": "I used the drive-thru ATM last night and was robbed. The machine took funds from my account but did not dispense my cash. No employee of this organization cared to offer any assistance. They have no support for their own ATM available. Acknowledged that this happens regularly and apparently don't care to resolve the issue."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bf98ce69c1e042b4b894e25fb960a41b
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{"chroma:document": "So 02/25/18 I go into a Chase Bank and purchase 200.00 in British pounds. They tell me the pounds will arrive in 2 business days. The pounds arrive 5 business days later. It is then too late to use the pounds. They tell me it will take 3 to 5 more business days to credit the purchase price back to my account. So after two weeks I will get 200.00 back for something they couldn't provide. I called Customer Service and spoke to a Supervisor who basically said \" Tough luck\"."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 299ad1f0bbfd47edb6b0367eb552f9a0
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{"chroma:document": "Chase cashed a personal check my son had written out for high senior portraits. The photography studio (new) office manager told him the wrong amount due (told him it was $5610 but in reality it was $2610). I tried to contact the studio the same day but did not get a returned call. I\u2019ve been waiting on a manager to call me back for 2 days. The personal check was deposited into the photographer account even though the teller saw my account would be in the negative -$3800 of the check was cashed. The transaction was done in less than 10 hours. I called at 6:15 am - as soon as I got the overdrawn notification I demanded the check NOT clear. I would rewrite the CORRECT check amount and all the bs could have been avoided. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0345a1e1f7d84c36a82ff2988c0e1d41
encoding: FLOAT32
metadata:
{"chroma:document": "I deposited money into my account before the 7 pm cut off date so I could avoid receiving any fees. They still gave me the fees and overdrafted my account. Now I have two outstanding bills and it has ruined me for having any extra money. I need that money and I'm thinking they flag the people who are low on money and find the right time to add overdraft fees. This place is a joke. After all my payments have gone through, I am getting a different bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e10ca0de5f164ae183456140e30af480
encoding: FLOAT32
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{"chroma:document": "Went with my LLC team to start an account. They could not answer questions without calling corporate. Highly untrained. It's supposed to be their job, and they can't do it without calling corporate. They were rude and snobby. I'm definitely taking my business elsewhere. I'd like to bank with people who know their job and can do it. I was treated as if I wasn't important. Well I'm going to another bank where I am important."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3156a8e1650c4ebcbac51402fefbe505
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Bank is no different than any bank today, profit is above customer service and it really doesn't matter how much money is on deposit. I threw a large payment on a mortgage I had with Chase and instead of applying it to the principal they broke it down into payments. I almost had to hire a crooked lawyer to get them to reverse the payments and apply it directly to the principal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have opened a business account with Chase for a year now and lately I have been having some trust issues with the way they manage the transactions. And when I decided to call customer service their services are horrible not looking forward to fulfill the customer's needs. I'm for sure closing my account with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been worried that they were hacked and a lot of accounts like mine were compromised. I applied for a credit card online and they sent a credit card to my home address but the card had another person's name on it. No one I knew or who had ever lived here. This happened about Jan 23, 2018 and they still have not given me a status update on the fraud. I did all the fraud alerts they asked me to do but they still have a fraud alert on my account and I cannot get credit. Yesterday UPS tried to deliver an envelope to my home with the name of the person who applied and got a $5000 card approved. I know because I still have the card and I showed it to them, and they told me to destroy it. Why would I destroy evidence?"}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "I opened up an account with Chase Bank 2 months ago. I deposit about 15 to 20k a month. Unfortunately I had 3 fraud charges on my debit card. The 1st month, I tried to use my card and it kept saying it was rejected yet the vendor still charged me 3 times, at 1st Chase was helpful and gave me a provisional credit but then because there are multiple charges/claims which of course I told them I tried to use the card 8 times and it was rejected and they could see that on their system. I even explained I tried getting a credit from the merchant and they told me to file a claim with my bank. Long story short Every time I call in I get somebody that I can barely understand and they can't understand me and it's from a different country and all they can do is read off financial regulations. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I've had to change my bank account number because I was hacked. Chase helped me so much to get it all straightened out. When I lost my ATM card, the account number was charged immediately and I received a new card within 4 days. Their online site is easy to navigate. Customer service is the best I've ever encountered. Very short wait time when you call them. Highly recommended."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Used this for our business and then for our mortgage. We were very pleased with their suggestions as how to manage our money with few fees and continue to use them fifteen years later."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I've loved banking with Chase for many years but after having several issues with customer service not understanding what my needs were and calling repeatedly to clarify questions I had already answered, I decided to close my account. When I went into the actual branch, the kid that helped me close my account said I would have access to the account to withdraw my refund that was on its way. Incorrect."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "I have no quarrels with CHASE except that it continually provides me with a PDF for one of my credit cards that is inaccurate. No one owns fixing the problem. I am disgusted with lack of a response."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "A financial person in the past had tried to sell me annuities. I did not buy. He lives near me. Recently went to speak to my \"Personal Banker\" about money. She got up and reappeared with the same fellow. He looked at me and said disdainfully, \"I don't deal with her. Find somebody else.\" It was uncalled for and ignorant. Chase bill pay is difficult, too. Bank does not breed confidence. I also found recently there has been a monthly deduction from my account without my consent or knowledge from some company attached to a Sears card. I have not had a Sears Card for about 10 yrs. It is American Health and Life. There is no voided check or signature from me asking for this insurance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I signed up with Chase in Colorado Springs, Colorado and they were absolutely there for me, helping me get my finances in order."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I leased a car with Chase Capital for 42 months. My lease expired on 05/01/2018. I did not returned the car back till 05/12/2018, when I a leased another Mazda for which I was charged the full month lease. I called Chase to give me back the money for the first car that I returned and I was told that Chase is unable to give the money back. At this moment I am paying for two cars when I only have one. I think that Chase cannot charge customers for monthly lease. The bank is taking advantage of the customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase is mediocre to be one of the more expensive banks in the NY area but I do trust them more than any other bank in my area. I was originally with Chemical Bank. They either merged with Chase or Chase bought them out. With today's technology Chase needs to step their game up and stop hackers in their track. I realize they can't catch everything but 75% will suffice."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I been a Chase Bank customer for 11 years. I love the customer service, reliability. Also any unauthorized charges to the account and they credit my account with no problems."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "It is very easy to transfer money online to other accounts and it is very easy to make payment using the online service so I am quite satisfied."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I come in once a week for the last 2 years to change my company check and was refused to let use the restroom and to be lied to by saying that they don't have a restroom was disrespectful in many ways including breaking code policies. It happened at Chase Bank in Coconut Creek. 4809 Coconut Creek Pkwy, Coconut Creek, FL 33063. After my issue I called the 1800 number to file a complaint and nothing was resolved. I wasn't even asked for my information or what location this was other than my name. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I opened a new account, with my wife and son as partners. We deposited $12,700. A few days later I went into the Internet to review the account and got a message that the account is closed. A phone to the branch revealed that the bank decided to close the account because my wife's name didn't appear on the utility invoice that we gave when opening the account. I wanted to give the bank any document that will validate our id but the bank refused."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have banked with US Bank and BOA, and found that Chase has far better customer service, banking policies, especially if you are overdrawn. You get a message you are overdrawn and have till 8 PM to add money before you are charged any fees, other banks charge you right away. Chase is for the people in banking."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5e8c304f9e794016bde3c7d0feeef94a
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{"chroma:document": "ATM security at Chase Bank is fair. Uses a 4 code access which is easier to break. ATM debits occur in small chunks, and no check is done to ensure it is legitimate. Drive through is almost nonexistent unless you use the ATM at branches. Credit card fraud happens often, especially if you let them know you will be out of country."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9806168c71e84465919ce74774b941af
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{"chroma:document": "I recently had one month's worth of credit card statements subpoenaed. Rather than giving one months worth of statements, Chase issued 6 years worth of statements. This huge mistake was met with complete apathy from Chase. Their attitude was unless I had a lawyer, they didn't care about the effect the mistake had on my life. Christina, the woman I was working with, refused to even give me the name of her supervisor. She said she \"wasn't required to do so.\" I assume they covered this mistake up and no one was held accountable. I will be closing all of my accounts with Chase. Had they shown any sort of remorse, I would be more understanding. They simply don't care about their customers. I'll take my business and money elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Instead of writing this review, I should be out finding a bank that understands the concept of providing good customer service. Chase Customer Service reps are the consistently the worst reps I have interacted with as compared with reps from any other company. Each time I have spoken to them on the phone, the person I am speaking with is rude, uncaring and very unfriendly. They don't care how long you have been a customer. They just don't care period. I am made to feel like I am bothering them and that they are doing me a favor just by talking with me. If I was ever made to feel the least bit appreciated, I would not have the negative opinion about them that I do. I have been a fool staying with them for all this time. I hope the next bank I deal with be nicer to me and make me feel they value my business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase Bank's policy of going out of their way to ensure that longtime profitable customers receive the worst and most unhelpful service possible makes no sense. They have refused to provide a basic service which they have previously provided which is cashing a check made out to cash. We have banked with Chase for more than 12 years and have business, personal and other accounts with them. We keep high balances as we are in business and always want instant access to ready cash."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I use to do banking exclusively with credit unions but Chase Bank has superior online banking. Chase makes my monthly statements easy to understand and I can also see online any checks that have been cashed or charges that have been placed on my credit card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been a Chase customer for over 10 years and I don't have one complaint. I am very happy with their service. My very first mortgage was with Chase and they were very helpful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I've used Chase bank for 6+ yrs and have never had a problem. Everyone is very helpful when I need to go into the bank for service. I also appreciate having the convenience of doing online banking."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Most of the customer service reps are very hard to understand, I think you outsource the job to other countries. Very aggravating. A lot of the time they aren't knowledgeable and are unwilling to find the correct answer for you. Also, my account has been hacked numerous times."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Been with all the banks. CHASE is the best. BOA is the worst. Wells Fargo - so so. Personal or business accounts Chase is there for you. Their bill pay is so easy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 89aa08449eac47b6a55614d6197053e3
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{"chroma:document": "Chase Bank is quick and easy. Walk in the Ocean Ave bank, the bank teller is friendly and helpful. I was in line for a minute or so to make the deposit, few minutes later I on my way. Online depoist is even faster, take snapshot of check front and back and press deposit. Second later I received text message about deposit. I would recommend Chase to friends and family."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase Bank always seem to care about their customers. I inadvertently have gotten overdrawn and they always seem to work with me not to charge overdraft fees, I had a mortgage with them and also were very helpful and did not overcharge in their loans. I also have 2 credit cards with them and I am also very satisfied with the interest rates and monthly payments."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have only a credit card. I haven't been able to manage my account online because it's too complicated. I've been with Capital One and Citibank for years -- and they are SO much better. I'm canceling my card. I hardly need Chase. Hate this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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metadata:
{"chroma:document": "I have been with Chase since they changed with Bank One. They have well educated staff, over the top customer service when an issue is presented be it good or bad, with your account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase Bank always answers my questions and takes care of problems. Most business don't have a personality they do. Sometimes banks are not polite and courteous but they always are."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Personnel are helpful when I need to visit my local branch for notarized papers or distribution of trust accounts. There is a self-service window for deposits or cash as well that is easily accessible 24 hours a day. Online banking is very convenient for keeping up with bills and making transfers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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metadata:
{"chroma:document": "Chase seems like a fake bank. Whether you are a customer, or if a client is using them for their purposes, it takes days for someone to get back with you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Can only give neutral on online and security because I don\u2019t dump do either. However Chase Bank no longer have drive-through lanes in South Florida in my area. Consider that poor customer service. No matter what they do on the inside I can\u2019t make up for the convenience of not having to get out of your car and the security for a woman carrying a large deposit of having to get out of her car. Really sad."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I use Chase for our and my credit card. Our mortgage payment is deducted from our bank account the same day every month. I receive a text saying our payment was received. I go online every couple of weeks to make a credit card payment. It is fast and easy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I had mistakenly sent in the wrong check to this account. A customer service rep called and stated that they had a check made out to another company for a much larger amount than I normally wrote on this account. They took my Chase payment over the phone at no charges or late fee assessed. I then called the other company who had received the Chase check by my error. They assessed a late fee and I would have had a ding to my credit. When I told them Chase had called and no late fee or anything else, the other company reversed their position."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "Sept 2017 we're hit in Miami FL by a hurricane. I called Chase Bank to make a mortgage payment. They explain to me I was in the affected area and they can put me on a program where I didn't have to make any of my mortgage payments for eight months w/ no credit or late fees. On May 1 it expires and we would have to make our first mortgage payment. Payback 8 months of escrows taxes insurance and the principal of the payment would be put at the end of the loan. I wouldn't have to refinance or modify my loan. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "My husband and I applied for a mortgage on a second home in Florida. We applied to Chase since we had a credit card through them and were looking for a bank with branches nationwide. We own two businesses in our home state and bank locally for both businesses and personal accounts. Over the years we have had many property closings, but none like the one with Chase. We provided everything requested in a very timely manner. We signed the application in one of their offices and provided $500 for the appraisal. We were told to set up an online account to follow the process and provide any additional information. We told the loan officer at the time we signed the papers that we didn't want to pay any points and wanted to lock in the interest rate."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "Stopped my debit for security breach. Problem I was on vacation and couldn\u2019t get new card sent to me. And they wouldn\u2019t reverse the stop on debit card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I had my mortgage through this bank and their refinancing process was horrible. We were with them from 1996 until 2011 and the refinancing calculation were expensive. Never were we included in this lawsuit, due to them selling our mortgage prior."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase Bank will not own up to the very correspondence they send, they will dismiss as a generic form to avoid their responsibilities to us as consumers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "On a Saturday morning, I made a $1500. deposit into my Chase checking. The deposit slip said bank could hold deposit for 14 days! I did not receive this info until AFTER my check was consumed by the bank's ATM machine so I could not take it back. I went into the bank and talked to the bank manager, who was the Asst Mgr for that day. All she could say the check is in the machine and I can do nothing about it. She had NO information to give me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "First and foremost when I first called about my account they told me no money was deposited. I called my job which they informed me they already made the deposit. I call Chase back. Now they find the funds but tell me I would have to wait up to two days for them to find the funds. They put me on phone with a \u201cManager\u201d who not only makes me wait like half the call but I asked to please give me a second to find the correct information, he informs me he's only going to wait two minutes then hang up. Now it's day 3 and I still don't have my money and they are telling me I'm going to have to wait another whole day before I can get my money so something that was suppose to take 2 days is going to take four and I wonder how long I was going to have to wait if I didn't have the time to wait on hold for 30min today."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Get alerts if Chase Bank suspect unusual activity! Verify certain charges when they call; Claims Dept. investigates & removes any unauthorized charges; Always follows up with me to let me know what needs to be done. I had to get new cards which are made at the branch & set up new pin #'s; Making Auto Payments is from Acct's is always on the date I have set up with vendors."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: caecad547fda4da3baf0df1844690bc6
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metadata:
{"chroma:document": "Great locations in my hometown and when I relocated due to military orders, Chase bank was conveniently located around my new military base. The employees are friendly and you cannot beat the Military package they offer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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metadata:
{"chroma:document": "I have account for many years. No issues or problem. Will continue to be a customer of Chase. They are always ready to help me with my financial issues."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I'm liking the online check deposit at Chase Bank. Also, they have ATM inside that lets you chose the denomination of bills when you get cash back and a whole lot of the new features they have out."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f4fd19fe2b714063868d232c0d77d755
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{"chroma:document": "They are great and service is Excellent! When opening my account they were very helpful and each visit I am treated with nice customer service and never had a bad experience."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Service at my branch is excellent from the tellers, investment branch and private client associates. We have banked with Chase for more than 20 years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "On 5/11/18 my husband just started a new job and he put 1 number wrong for the deposit so his deposit was in limbo. So I called the customer service number. Talked to a girl I could barely understand. I asked to speak to a manager and the manager instead of helping sent me to another person that was so brainless. I explained my situation like 10 times he couldn't get my account number correct. I told him the number many time and he acted like he started at the bank yesterday and had no clue what and why I was sent to him and then he was so rude and unprofessional. He said, \"It not our fault your husband put a incorrect number on the direct deposit\" and I was like, \"Duh I know that but can you find the deposit or\" and he interrupted me every time I said anything and I finally hung up on him."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "I have always liked Chase Bank, from their amazing customer service on the phone or in person they are by far the best bank! Over the span of 25 years I can honestly say that I have never had any problems with Chase Bank. I highly recommend this bank to anyone whether it's a personal account or business or both you can rest assure your money is safe and your questions will always be answered by a bank representative with professionalism and knowledge!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Great service from this bank including extras but perhaps because of large deposits. Personal banker is super idea. Very considerate toward military customers. Several nice perks for new customers at certain levels. However, interest paid for using/holding my funds has been very minimal. That\u2019s not right but seems standard last several years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "It was time to renew flood insurance. Long story short, my 1st mortgage said they didn't need it anymore, so I told Chase, I didn't need it, they needed proof. So a rep wrote me back and forth working with me, in the end, we were waiting until I get proof of NOT needing it. After two months I couldn't get anywhere with FEMA or my 1st mortgage for proof and just paid it. Now Chase charged me for the two months of their flood insurance, which cost $ 624, and is making me repay it. When the rep kept telling me we will work with you, no problem we will wait until you get the document. Really? Now I have to repay a ridiculous amount for nothing. Chase customer service is the worst."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I received a scam call this morning regarding my credit card and called the bank to let them know, check my account and do some of my own follow up; during the call I'm told this card is frozen for being over my credit limit... I'm shocked to hear this and explain that can't possibly be, I'm then told the $500 increase I received in February was \"temporary\". I was NOT told that in February. I'm thinking, \"Great, I'm doing something right\". (I have never been late on a payment). The bottom line, they couldn't care less! I was met with complete apathy. I've banked with them for nearly 30 years, way back when they were Washington Mutual. Why would you give a temporary $500 credit limit? Now I have to have $463 paid off in less than 2 weeks. I'm utterly disgusted with the whole situation. I think this is shady and nothing short of deceptive business practice."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "It's not even a week since I've open an account with Chase Bank. They could not tell me in person or over the phone. Why my account was restricted to close. They would send me a check for what is in my account. All they could do apologize. That would not help. They would not give me a reason at all. I don't have Chase on my credit report. They are a joke. Now my whole family will be leaving to bank with someone else. They are not about their customers or anything. They are greedy, rude and etc. I would not bank with them. They screw you over and not tell you why or how. They will make you wait to get your money out of the account. The whole bank company need to learn customer service skills and be about the customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase Bank had by far the worst customer service by far of any lending institution. Biggest rip off bank of all time. Their people are total morons and idiots who don't give a ** about you or the problems they created. The only thing a VP down to a teller can do is apologize for all the idiot mistakes they make and dealing with their customer service people in India and Asia can't speak or understand one word you try to explain to them. I have 5 different business accounts which I'm closing and working with a local credit union here. Goes to show you that big banks don't give a ** about you. All they want is your money and they will promise you NO SERVICE whatsoever. Do yourself a favor and never deal with this company. Unless you enjoy headaches."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 452ac9a11e13461991edb6880e1addaf
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{"chroma:document": "Chase and reordering checks and debits - Chase has done this to me countless times and caused me lots of fees, Chase will render largest debits to your account so they can get the maximum fees. They are beyond disgusting, I have called them on it and they say some **. I hate them! Beware."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f5eb54640ccf45b58263101a4efe739b
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{"chroma:document": "Home insurance canceled due to lack of payment but I have a escrow account with Chase Bank. I was told I would have reinstated my insurance policy. No sympathy or clarity. Just want to pass me off to the next department. I went 4 months without insurance and the only reason I found out because I contacted the insurance company for another reason and they made me aware it. Chase never selected another insurance co, when I thought home insurance was mandatory and if wasn't select by the owner the company would select one. Awful company to have to do business with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "This is the second time I've been locked out of my account without my knowledge. The first time, my NON-EXPIRED debit card was declined when I was trying to buy food. I was hungry and my card was declined at a Taco Bell. Embarrassing. I go to the ATM to withdraw cash. Declined again. I had sufficient funds. I call Chase and they tell me that they can only \"temporarily unlock my card\" for like 15 minutes so that I can withdraw cash. A new card had been sent and they demanded that I use it. I did not have this card on me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I wanted to take the time to write this review as a word of caution to other consumers. I have had a simple business account with Chase for over 10 years. This is not a primary account, just a bill paying account. Money comes in and money goes out. It only functions as a simple transaction account. I recently noticed a monthly fee had been added to my account for a service I did not add or authorize. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 37acf7efeae44b81a09dc34722bc2187
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{"chroma:document": "Payments paid through Chase online bill pay, left my account which is not disputed. However the receiving company (Sunrun) claims they never received these payment totaling over $520.00. This claim has resulted in countless hours, visits to the bank, investigations, all claiming that the transactions are valid, and Sunrun is refusing to accept that fact. At one point a local branch officer claimed to investigate this 6 month old mystery, and had seemed to discover that the funds had gone to another company in a bank error. However that quickly turned into a assumption rather than a fact in a phone conversation. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have had two recent horrible experiences with Chase. The first was my ATM card was given to someone else at a bar when I went home with his ATM card not realizing it until the next morning. I wake up to Chase \"Fraud\" Alerts notifying me that $1700.00 dollars was removed from my checking account at an ATM in a city I never go to. Please note I have documentation from Chase stating the daily ATM withdrawal limit is $500.00 with no record of me requesting to increase it. They then allowed 4 additional $400.00 withdrawals before they stopped the transactions. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 720e56f2d2e140c9b5671acd25a0f8a7
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{"chroma:document": "I have business accounts with Chase Bank. Chase Bank decided for me, without my knowledge, to change MY Master Card business credit card to a Visa credit card. I am VERY busy and do not have time to call all the auto pay service providers on my Master Card to another card. Chase Bank is NOT authorized to make my business decisions!!! Instead of taking the time to do Chase Bank's bidding I think that time will be better used in closing all my business accounts with Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "We had a business account with Chase and also merchant service. They decided to keep 5 days worth of credit card sales and empty out our business account and take it 7k below zero just because they decided to create a float account if we ever had a chargeback on a credit card. No warning. Nothing. And even closing our account they will not refund the money for 6 months even though we decided to cancel the account with them. Chase are thiefs and rip offs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "So I applied for the Disney Visa through Chase. We received the card in the mail and called to activate it. I was told the account was under review. We then received a letter that I had to call and verify my Identity which I answered all their questions. The account specialist came back on the line and said that the account was still under review. I asked if I could go into the bank with my ID and proof of address which he stated yes. That same day they mailed out a letter that they were closing the account due to not being able to verify my identity. I am all for my identity staying safe but Chase takes it to the extreme and it is ridiculous. Anybody else ever deal with this? I have the Freedom card as well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Recently had my locker at work broken into and my wallet stolen. When I got the fraud alert from Chase I was unaware that my wallet was gone so when they asked if I had my card I told them that as far as I knew it was still in my wallet in my locker as I had it at lunch. They refunded my money for the fraudulent purchase. About an hour later I called them back to let them know my wallet was stolen, they did not document this call. 2 weeks go by and I get a letter from Chase saying that since my card is a chip/pin card it had to be physically present for the purchase to be made so they were denying my claim for the fraudulent purchase and reversing the credit they gave me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I joined Chase bank in Gig Harbor Wa. for several reasons. One was I needed a good local bank, since I bank with a mostly online bank, 2. Chase offered a good bonus for using direct deposit and having a minimum savings for a few months, and the most important is the extra benefits such as the Notary public they allow members to use free of charge. The problem is that the Notary is basically a non-benefit since Chase will not notarize some of the most common documents. When I presented my closing documents on a house to notarize in 7 places, the notary was o.k. with all the documents except the one that said I presented a valid government issued ID to identify myself. He told me that he could not tell if the documents were actual state issued driver's licenses or if they were counterfeit. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I opened a new business checking account with a local branch of Chase/JP Morgan in Fort Myers last week primarily because US Bank, my primary business bank, does not have offices or branches in Florida. I also wanted to consolidate three business lines of credit and business credits cards into a low interest 5 year term loan. I applied for the term loan 7 weeks ago and submitted countless documents over the 7 week period, many of them redundant to the first set of documents submitted on day 1. During these 7 weeks, I had to prove I owned my company of 30 years. No one I have ever worked with in 30 years has demanded I prove I own my company because it is in the public domain and on my tax returns."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "After calling Chase to complain about two truck payments made in the same month, I ask for a reversal on one payment. The foreign speaking woman said ok she would do that. Three days later the finance department calls me and says all payments had been reversed. Chase stole over $3000.00 from my account. Then they closed my savings which covered my checking account. Now overdraft charges are applied because funds are in another checking account created by them. They are nothing short of Blatant Thieves!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Tried to log into online banking tonight and got an error to call. Called and was informed that I would need to bring in 2 forms of ID in order to access my online accounts. When I asked why I was educated that was the only way to get me to call. I\u2019m sure this was a tactic to get me in a branch for a cross sale opportunity. This is a terrible tactic and a terrible customer experience."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I've had a checking account with Chase for over 17 years. Chase sent me a notice about my credit card...that I've had for 11 years...that they were increasing my APR by over 5 percent, for no reason other than greed. I've never made a late payment. There was no reason for it. So I called Chase today, the representative said there's nothing they can do about the rate increase, so I of course canceled the credit card. I then went to my branch office and closed my checking and savings account. The representative who closed it never even asked why??! He just asked me to sign a form and got my cash for me. It's needless to say that I will never do business with Chase again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "So my wonderful bank, Chase blocked a fraudulent charge from Sprint a month ago and cancelled out my debit card. They let the transaction for over $1500 to go through my account on Monday on a cancelled debit card that they initiated originally last month. Now they are telling me I have to wait for them to investigate the illegal debit from my account before they will correct their error. Trying to tell me that a merchant that had an old contract with a customer has right to pull funds owed. I don\u2019t think so. If that was the case there would be no reasons for collection agencies. Anyone could then pull money from anyone\u2019s account. They were told last time about the fraud Sprint did to my account that they refuse to correct with caused me to have to move to a new service provider because they kept turning off our phones because they ** up my account and added fraudulent lines and charges. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "If you want good customer service and a company that will look out for you as an account holder, Chase is not the company for you. A recent billing dispute and they tried multiple times to wash their hands and close the dispute WITHOUT EVER READING the documents I provided from the vendor admitting overbilling and illegally performing unauthorized procedures. How do I know? Because the documents were in German and they never sent them out for translation. Then they tell me that because a distraught grieving spouse under duress after the vendor killed the family pet was supposed to go line by line through 12 pages of billing statement which she did not get until signing the payment slip or not get the remains returned in order to give him a proper burial just like Nancy Pelosi pass the bill in order to read it legislation methodology."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I would not bank with Chase if they reopened my account for free, matched my biweekly direct deposit from my employer AND gave me a 5 percent interest rate on top of that!! These people are a nightmare, from over the phone to in person behind a counter. I actually had an account rep get UP from helping me, start helping someone ELSE because he was on hold with account verification services (and this was after sitting in a lobby for 30 minutes) then, after he hung up he explained he would have to reopen my account and because I was there late; (Reiterate, sat in an empty lobby at 3:25 pm for 30 minutes while he chatted with a teller) he would have to do it another time because it took close to an hour to do so."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Utterly disappointed with Chase bank and customer service! Recently got an auto loan and have been trying to pay it off. The amount financed is incorrect, I am told to get it fixed then call back and paying it off will be no issue. Call back after getting the amount corrected only to find out that I CANNOT pay it off because they only allow 9,999.00 to be paid per day. (No mention of this the day before and I was very clear about my intentions). I ask to speak to someone who can stop the interest as of today since I am only being stopped from paying it off by them and their policies. The supervisor I spoke to was rude and unhelpful, in the end I was told they would not do anything about the interest. I ended the conversation by politely letting the supervisor know that because of this I will never finance anything or participate in financing anything through a company that finances through Chase bank, ever again. Very dissatisfied doesn't even begin to explain it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "On Saturday April 14, 2018 I checked my account and I was overdraft $9.00. I tried to make a transfer but the system was partially down, so I made the transfer on Sunday April 15, 2018. Monday April 16, I was overdraft $30.00, I went to the bank that same night to deposit $70.00 and by Tuesday April 17 morning I was overdraft $22.00. I called the bank and they told me that the $9.00 that I transfer on Sunday was not enough to cover for both translations since the overdraft for $9.00 didn't process till Monday, I don't understand if the $9.00 were showing overdraft on Saturday and I made a transfer on Sunday why do I still get charge on Monday. My opinion is that Chase is overcharging, I would like someone to overlook this matter of overdraft charges from Chase Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Submitted a balance transfer check for payment of car repairs. Was notified recently that check was returned stamped account closed. Called Chase and was told they had not received check. Who returned check if Chase didn't?"}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "I deposited a large amount check that was a temp check. My customer handwritten their company name on the check. When I was depositing it, I asked the teller if it was ok to deposit it. She told me that there will be a 10 day hold on the funds. Next day they restricted my account. I couldn't make any more deposits, use my debit card, just like they closed my account without any notice."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "I\u2019m pretty good at looking at my statements on my phone and I saw a check that was deducted from my account for 90 dollars... I clicked on the check image and it\u2019s someone\u2019s personal check that was written out to someone else but was deducted from my account. I was surprised that this can happen. I called the bank. They transferred the call to recovery. They credit my account but I\u2019m left with the image on my account of the check... which includes their name, address, and account information... the rep said it's common. Out of 500 one is always put in wrong account... then she changed it and said, \"Oh it\u2019s not that common.\" I asked her isn\u2019t there a HIPAA law against this? She laughed and said that\u2019s just medical related... I know it is but I figured they have a law that requires confidential on accounts. I mean to know that someone can access an account and routing number is pretty scary."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "After being a Chase customer for over ten years, they decided my deposit was too high of a dollar value for someone of my past financial amount, and has chosen to hold my deposit for the federally allowed ten days. This was a printed check. Being sent to \u201closs prevention\u201d to even discuss my account leaves the impression that they think I\u2019m a criminal. In my opinion, Chase is the worst place to go unless you want nothing in return for being a faithful customer for over a decade. Go local. This bank is nothing more than a credit card company, masquerading as a bank. Don\u2019t waste your time on a computer bank such as this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "On 4-9-18 Deposit two checks into my account with Chase, Sent me a email letting me know that I checks was accept, 4-10-18 Chase put a hold on my debit card and account, I called to find out what is wrong. Chase coming telling me one of the checks did not go through which I know is a lie because we called the other bank and they said they paid it. Well then Chase come telling once the checks clear then I can use my card. Well I was clear and I still can't use my card and my account is been closed. The worst bank ever. Don't care nothing about their customers. Very rude people. Don't bank with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "** is one of very few employees at the Chase branch in Naperville, IL that is professional and helpful. He appears to be overqualified at his position and was a pleasure to work with. I recommend more people like him be promoted, as this branch does not have many helpful, polite employees. Their current rating is very low, and could use more employees like **. Their branch address is listed as 55 S Main St Suite 175 Naperville, IL 60563."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Fees on fees for using my own money, $75 in the space of a month in either $2.50 or $5 increments. They have mismanaged a check when we started the account making us wait a week for a reissue. Will no longer be keeping my money here as they are only concerned with making a buck on the people that use it and in general my worst banking experience of my life."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "My son is away at college (all the way across the country). He has a college account so my name is on it too. I really have nothing to do with my son\u2019s account. He had his student loan check direct deposited. Chase said I (his mom) owed Chase money. They took all of his student loan money for a bill they claim I owe. Left him alone across country with no money. All of his student loan money was taken to pay a bill they say I owe. They refuse to refund it to him. He can\u2019t buy books or anything else for college. I thought student loan money had to be used for the student\u2019s educational expenses and could not be used to pay someone else\u2019s non educational expenses? Chase says they can take his student loan to pay a bill they claim I owe leaving him with no money at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 286819f9be9f41859de1d50cd6b202b0
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{"chroma:document": "My husband and I travel a lot and stay in different hotels. Our last trip to Hawaii we were offered a Marriott Card when staying at the Marriott Hotel. We obtained this card which is through Chase Bank. We do not bank with Chase but before our recent experience we were planning to switch banks to bank with Chase. We use this card a lot, would used it, pay it off. So they raised the credit limit amount."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5fa326e387e94456ae4d62c59aaa73b3
encoding: FLOAT32
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{"chroma:document": "I recently had to close my account with Chase. I had only just recently opened an account with them when I had two non chase ATM withdraws that were made one after another out of my account. I did not lose my card and had it on me at all times. My dispute was denied so I contacted the 800 number to find out why it was denied. I was told by a very rude banker that it was denied due to the fact that my pin was used with my chipped card and due to the fact that chip is impossible to clone. I asked how it was possible as I obviously know it was not myself who made that withdraw and am concerned with the safety of my money. I was told the same thing over again on repeat and told that even if it were to happen again there's still nothing they can or will do about it. I voiced that it's unacceptable and that it only makes me more uncomfortable banking with them knowing there is no such security or guaranteed safety for my money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 53d8d37d5f8b4a5f82e90347a3b9cfd4
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{"chroma:document": "I opened an account on this \"bank\" and ended been the worst mistake I ever made in my life. I never felt so \"nothing\". Three days after, and for no logical reason and giving any explanation, this \"institution\" shutted down my account. I never in my life committed any crime and all my debts are up to date, none a single late payment, excellent credit score, working for No. 6 of Fortune 500, company in America, in the IT department (my incomes are very \"decent\" too). Anyway, they decided to close the account, and till today no answers. Very disappointing. Now, reading other people experiences, I'm sure this bank lose a client for life. P.S: I gave 1 star because no negative option."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 40f8826266a546ac809c35a851ad54c7
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{"chroma:document": "I do NOT have a Chase Bank account. For the past 7 months, a total of 11 direct deposits that are issued to me, have been deposited into someone else's account. Only my name is on check but Chase has allowed my money to go into someone else's account. I have tried to contact Chase but no one will speak to me because I do not have an account with Chase! I also tried to change account info with the company sending my checks to Chase, but they can't change my account info without me confirming the last 4 digits they have on file now. How can I give that info... I do not have a Chase account?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2cbae72caa8044bdbdf8043fc44b73d4
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{"chroma:document": "Headland, Atlanta, GA location is the only location in a 10-20 miles radius that serves primarily ** and there isn\u2019t an option to make appointments with the banker. Why? Headland location is located in my community. I have gone to this location four times in 2 consecutive weeks because of the 2 hour wait; as there was only one banker. Excuse? The other bankers were on vacation and low staffing. This could be resolved if there was an opportunity to make appointments."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f2fb0a2db1b43a1a8213bcb331c337e
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{"chroma:document": "I have over a 800+ credit score. Have a savings and checking account, and an Amazon Chase credit card. I applied for a Chase Slate credit card to take advantage of the balance transfer of about 3k. They declined my application due to not being able to verify my information, after speaking with a representative instructing me on what I need to fax them. I tried to call to see if I could further verify and they said no. Ridiculous!!! Doesn't make any sense. Hurt my credit for nothing. BEWARE! In the fine print it does say that they decide to approve or decline you. But knowing what my score is I didn't think it'd be a problem. CHASE YOU SUCK!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 35cd803b90154bf4b55dc7bba970f232
encoding: FLOAT32
metadata:
{"chroma:document": "I followed a dispute with Chase. The dispute department misinformed me on the dispute process. As a result they couldn't dispute the bill and did not follow up to hold themselves accountable. My testimony is that Chase Bank will not be accountable for miscommunication on their behalf. In my case it resulted in a loss of 190 USD. Don't bank with Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 650fa87f06a74b22b89f72d45ce7bb65
encoding: FLOAT32
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{"chroma:document": "I have been a loyal Chase customer for 10 years. The entire time I've been a customer I have been signed up for NO overdraft protection as the fees they charge are completely ridiculous. Although I am not signed up for overdraft protection I have been charged multiple overdraft transactions (that all accrued the same day) even after I put money in my account less than 24 hours after this happened - WHICH I was told I had 24 hours to put money in my account should this ever happen. Instead of refunding me the 70$ they took out as overdraft protection they told me they \"understand\" and \"they're listening\" (total bs) yet surprise surprise they didn't refund me the money. They don't care at all about their customers. They just lost a loyal customer over 70$. Chase can suck it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 87d8115f38024de48d831807543fc646
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Chase formerly Washington Mutual over 10 years now. Lately, they have purposely been holding my debit transactions months to weeks at a time only posting to my account when my balance reaches its lowest point. I believe this is done in the hopes of causing the account to overdraft resulting in penalties. They\u2019ve waited 3 months to post a debit payment on my account and somehow processed a check the same day I wrote it well after banking hours. Oddly enough they hurriedly posted these transactions when account balance was running low usually before a scheduled direct deposit. In my opinion they are performing extremely shady business practices and therefore can no longer be trusted with my funds. I have decided to close accounts and move on to a bank I can trust."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d67d9342ce5d4c8fb9a5348e7abbd80f
encoding: FLOAT32
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{"chroma:document": "I have been having a very bad experience with Chase Bank! They recently closed my account without giving me a reason and treating me very bad in the process. The worst part of this whole thing is that they are intentionally giving me bad credit ratings, sending back auto pay payments, and the worse thing they have done is closed my account. Then forcing it open so they can receive my direct deposit from work, then quickly closing it again without telling me they had my money. The only reason I found out they had my money was because I called my employer to find out what happened to my paycheck. They informed me that Chase had never returned it. Were they going to inform me? I have the feeling they weren\u2019t! This is the most outrageous thing I have ever seen a company do. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d0f0ab16ca7b48e4ab5223767b3fa408
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{"chroma:document": "I have deposited a $4,500 check in my Chase account Aug 3 2017. I am writing this review 3/23/18. At this time Chase decided to steal the $ not depositing it to my account or returning it to my customer. They have no justification for their actions only saying it under review. I had spent hours on end with no vain, leaving me to seek legal action. Shame on them Criminals and Thieves!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6b1572b5ae3c4a4b8f7cda6fe32403f0
encoding: FLOAT32
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{"chroma:document": "On March 22nd, 2018 I called the 1800 number for Chase Customer Service. I spoke with a regular employee. I asked him to waive my insufficient fund fee I incurred yesterday. He then told me I had hit my limit on the fees that could be waived insufficient fund fees. I placed the concern that Chase Bank has a system they have created that takes insufficient fund fees from people, but no system that notifies the customer through text that says \"Hey you incurred a sufficient fund fee today, here's a reminder to take care of that.\" The employee at Chase then proceeded to tell me they do have a system that does that. I placed another concern with this guy that why does Chase employees not tell people that they have had a couple insufficient fund fees and that they should set up that alert."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 92ef5b56d29a4cae98cbbad84eec32c4
encoding: FLOAT32
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{"chroma:document": "Chase has a problem with their online bill pay that makes it impossible to pay a bill, they know about it and haven't notified their customers, making them go insane trying to pay their bills. This is outrageous and they must be punished. I have wasted hours of my time over a problem they are aware of and don't have the common decency to own up to it. Done doing business with these criminals."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4fdef7aebacb4756a7b216910656d13f
encoding: FLOAT32
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{"chroma:document": "On 3/18/18 made a cash deposit at the Chase ATM, the ATM shut down after the cash was inserted in the ATM, called Chase Claims to report and was told it will take weeks to credit my account for their faulty machine. Worst banking and resolution to its customers. Will be closing my account once my funds are credited."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 68df0b438d04422b9b0ab8c7b6a57d7e
encoding: FLOAT32
metadata:
{"chroma:document": "I was recently told by Chase Bank that I was a preferred client since I am always ahead of schedule on paying my credit card. I was given a Visa Card with a set of new numbers to guarantee fraud protection in their eyes and still have it in my possession today. During the whole time during the investment we received I never had a negative balance, we did have charge backs but nothing that would exceed the norms of any online business. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 04d2ddcf8bee414082defb5d4c00195c
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{"chroma:document": "Very bad experience in this Branch. Only two teller in service and one almost out. The employees very slow. The rest is personal around the bank inside of the office. No one take control about the delay in the line for cashiers. Really very bad service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e39fe6aa26084b90a46daf6976e25eb0
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{"chroma:document": "For the most part Chase has been a nightmare to work with. I have had business and personal accounts with them and can say that they have serious issues concerning customer care. Let's talk FEES. How are Chase's overdraft fees even legal? My account went negative last night due to a couple very small unforeseen charges. I have my savings account elsewhere so in this account I use primarily for day to day expenses. I noticed last night that my account was negative so I added funds (probably a little too late around 10:30pm) and thought, okay we're good. NOPE, woke up this morning to 3 late fees of $34 each to equal $102. That was the penalty for 3 charges on my account that forced it negative for a combined total of $37.99 overcharge on my account that was remedied an hour after the 9pm cutoff via Quickpay from another account which transferred instantly. INSANITY. CHASE IS JUST PURE EVIL."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0ec09a4194b44b90b0aa316031a522dd
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{"chroma:document": "I called Chase to see if I can move my payment from a Thursday to a Friday. Because I've closed my account, I normally don't deal directly with the credit department as they have a separate department for the payment schedules. Not realizing this, I called Chase's regular credit department. The woman I spoke with first told me she couldn't help me - she didn't bother to mention the other department, I later found that out from her manager. I asked her why I was able to move the payment in the past and she told me that there was no record of it ever being done for me and suggested if it were \"true\" I would have the exact date available to give her. I told her it was likely in the last few months and she said \"You already requested a payment to be moved in the last few months? Then we definitely cant help you.\" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aeaeadaf58ae4761a1d1e474183ee649
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{"chroma:document": "Apparently Chase will freeze your account when you use Zelle sending money to other bank institutions. Chase Bank froze/close my account for using Zelle to my other bank which I verified and they still froze it and close it. I withdrew all my money and put it at another bank. Bank of America is awesome and should be on top."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 869d6bc3ba5a46978d53f57a7e51b555
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{"chroma:document": "I opened an account with Chase Bank a month ago. Due to a family emergency my cousin did deposit $1000 on my account which I needed immediately but they hold it for a week. When me & my cousin both called their customer service & told them the issue and informed that we have all receipt about the transaction to send them right that time but they need to release our money because we need that to pay an emergency bill. But still they showed us their bogus & baseless policy to hold that money for a week. I am writing this today with heavy heart that I am in trouble to pay my own bill because of their unexpected policy. They lost their few customers for sure from today who are my friends & family. If I knew about their this much bad services I wouldn\u2019t opened my account with them ever!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d39a6c86571742849aa93c473affebe7
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{"chroma:document": "I attempted to send my money to another party using Zelle through my Chase bank account and Chase put a hold/freeze on my account, no longer allowing me to view my account or credit card account online. I found out about this issue when I tried to access my account the following day online. Then I got a call from their security department stating, the only way to resolve this issue is if I physically go into a Chase branch with 2 forms of id. The following day I did exactly as they asked and went into a branch 741532 and spoke with Terry who then spend over 20 minutes with me while I closed my account and withdrew all of my funds. I explained that I would not do business with a bank that did not allow me access to my own funds or visibility to my accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f6450452044c4728ad96114ad7be8c4d
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{"chroma:document": "This company is full of misleading representatives! I charged off an account and still had direct deposit set up. Chase told me my deposit would be rerouted to my other account. This morning they are telling me it is a 3 day rejection time from one account to another. This information should have been disclosed at the beginning of the conversation not at the end when they know I'm getting off of the call. Now I am inconvenienced until next week when they release the funds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b331196362a847ae84cbfbb3f43d74bb
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{"chroma:document": "I opened my Chase Account in Jan 2018. East Coast Banking hours, literally. I have two stipulations where Merchants mistakenly charged my Chase Debit VISA via online payments (one a \u201ccomputer error\u201d. One a human error) and it took days to get my money back into my account. They have set up their system in generosity to Merchants; with absolutely no care taken of their Clients! Right now I am out $270.00 until the mistake \u201cdrops off\u201d. No provisional credit, nothing. The Merchant has 15 days to reverse this charge that was in error! Also, when you deposit a check with a teller or via ATM, they only give you $100 from the total check amount, and it can take 4-5 days for the rest of the check to clear, if you deposit on a Friday (East Coast time). You will not have that money until Tuesday morning! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1d8f8602dac04205a55da8a581858c31
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{"chroma:document": "CHASE's automated system is terrible. I would not be banking with CHASE if it were not for mortgage being with CHASE. I have spent way too much time on the phone correcting mistakes of double mortgage payments and property taxes NOT being paid from escrow account!!! Twice my taxes have not been paid on time and I have had to call in to get Chase to pay. Chase and my county have confirmed that CHASE is set up to receive the bill and pay the taxes, yet I have to check-in and request it be done twice a year. Wow!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "So I called Chase and I informed them that someone had used my card, but that I had the card in my possession. They filed a claim and 2 weeks later I check my account and its negative. I never received any documents on to why the amount was reversed. I called chase and they said that whoever had my card must have taken it from me, so it's my responsibility to make sure no one gets into my stuff at work. I don't know how that's possible if I can't always be watching every inch of my job."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed9c60be5bb548168078aad890951b8c
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{"chroma:document": "This is the worst bank ever, they don\u2019t know how to assist a customer and employees are not capable to resolve anything!!! I had to called them 3 times in one day, and I spoke w/ 3 different reps which had given 3 different answers for the same exactly issue! I guess \u201cChase\u201d needs to train their employees more seriously... this bank made a stop payment into a check that had already been deposited, which is totally wrong, I\u2019ve given the refund to this person at the same day, so \u201cChase\u201d should have never approved this stop payment request. When I called the bank, they told me that they couldn\u2019t do anything about it! Chase should learn from Bank Of America and Wells Fargo on how to treat a customer and resolve an issue professionally, because YOU GUYS SUCK!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c9b235601a734f049493c2bb8092de6f
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metadata:
{"chroma:document": "I have been recently charged for a $120, which I don't recognize paying anyone in couple weeks. So, I started looking at last two months, and found another charge for $120, a check I gave to someone for a service. Then I compared, same check, same checkbook page number, same exact writing, all the details everything exactly same was charged on December 2017, now again charged in February 2018, within 2 months!! I mean whoever submitted the check is wrong, but shouldn't bank at least verify it's the same damn check before taking out the money from my account!!! I just contacted them over email, let's see what happens! I can not believe it! I have always trusted Chase!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase was sued a few years back for manipulation of timing of transactions to maximize their ability to collect overdraft fees. They are still doing so and without too much detail, they did it to me recently and I have proof. Do not take your business to Chase unless you want to do business with crooks who will not own up to their responsibility in re-arranging transaction timing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e22c01b1e46942c5ad8a87858e6110bd
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{"chroma:document": "4 years ago I put money into a retirement account. Told him I wanted the safest thing they have. I was told this account was like watching paint dry. I said, \"Great.\" 4 years later I closed the account because of the way it was going up and down Started with 200000 after 4 years ended up with 201000 the banker says, \"At least you didn't lose money\". I said, \"How do you figure? It cost me 28000 in fees to make 1000 and you're my banker???\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da0a5d3fa8ec49adb55e3d2560cb29db
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{"chroma:document": "Chase continues with their practices of hiding deposits in order to charge for overdraft. The last time they did this they went ahead and became more aggressive by turning off without my consent overdraft protection and moving to not pay subsequent debts to account while still charging for overdraft. The result is that all my bills were declined and now I need to find a way to make it up to each individual merchant I paid while there was money in my account. Their answer was, that they reserve the final decision to pay or not an overdraft while they originated the situation where my account would go into overdraft themselves."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d91d7ca828fa4b46962b145b9631ef83
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{"chroma:document": "Chase had an unfair way of collecting monies and charging customers for overdraft fees. I closed my account due to this action on their part and eventually this system of theirs I believe ended up in a class action suit! Chase just had a strange way of doing transactions to an account which would end up in an overdrawn situation i.e. they would take the monies out then redeposit the funds and the customer not aware of this (thinking the bill was paid) until it's too late."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5eedb70f42024e18b94bf7b6d5749d3d
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{"chroma:document": "August of last year I requested Chase Bank to transfer my balance of 1500.00 to Wells Fargo. 09/14/2017 Wells Fargo sent the amount by transmission, but nowhere on my statement does it show their deduction of that payment. It's listed as credit then debit, then debit. In short, company does not see this error. I disputed this particular issue only in a dispute with them and reported to CFPB. They responded only to a 1955.00 Scam THAT WELLS FARGO DID PAY OFF AS WELL."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 36433daa116b4e849bac4aee823fb43c
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{"chroma:document": "A magazine debited my account for something I didn't order. Chase flagged it as a dispute and caught a 2nd charge they were putting thru. They alerted me about the 2nd charge and I went back to the person from the magazine company, who was no longer taking my calls, to speak to him. Everything was reversed and I had no more charges from the magazine company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d64c711a9e6b4d318dd9a3d313b1b8be
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{"chroma:document": "Chase holds my mortgage. I was making additional payments before my husband died, so I'd have a little cushion. Because of this Chase stopped sending me my monthly statements. I wasn't happy with that I wanted my statements so I could see how much I owed on my house! I went to Chase to complain, the bank officer told me that I could have free checking and deposit box because they held my mortgage and I could have her print out my statements. I agreed and opened a account. 3 days later I get a very official email saying that they thought someone was trying to get to my account. I know better now but I wasn't internet savvy at the time. So I gave my personal info, having a bad feeling I went back to the bank the day. Found out money had been stolen, and the thief was about to withdraw more money. The bank officer said not to worry, Chase would reimburse me. Well that never happened! All this because they stopped sending me my monthly statements."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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encoding: FLOAT32
metadata:
{"chroma:document": "They are harsh when it comes to the ODF. Even if I have deposited a check when my balance has been low, if another check/debit clears before my deposit they will charge a fee. Another pet peeve is how when I return a merchandise to a store or online, the merchant has 'issued the refund', but it takes several days for the bank to process it. NOT FAIR!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 81ef96ecf55d46b5b008672b15c47fed
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{"chroma:document": "Chase sent me an invitation to open an account and receive an amount of money - I don't remember the amount now for sure but I believe it was $250 - to my e-mail address. I clicked on the invite, was taken to their website, and I opened an account. When I had done the necessary things and enough time had passed according to their rules I watched for the deposit. And I watched, and watched, and watched. Eventually I went into my local branch office and talked to an account specialist, and was told that in order to receive the bonus I would've had to have opened the account in the branch and not online. And she went on to say that the bonus was only for new accounts, so I wouldn't be eligible if I tried to open another account with them. But that my wife could open an account with them and be eligible for the bonus. My answer was, I don't think so."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5bd62aa3e6054abb8985bee002c54a7f
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{"chroma:document": "My husband and I bank at Chase and we love it. They\u2019re always friendly and pleasant. We\u2019ve never had any issues like we have at other banks. Customer service is above and beyond. We bank at three different branches and they\u2019re almost all as equally courteous. This is the first time in my life that I have been thoroughly happy with where I bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e06ddd08d3546a49bf750cfec30782c
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{"chroma:document": "They were prompted and very professional polite. Everything I needed was given in a timely manner. I come in the bank and I didn\u2019t have to wait that long to be seen. Not a day goes by I\u2019m not pleased with the way you all do your jobs. I\u2019m glad I found the Chase branch. Thank you all for the great things you offer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 60fb0307e18c442bb6d48ac9c66052d4
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{"chroma:document": "I use the Chase web from my laptop and mobile phone and it's extremely easy to use on both devices. Chase makes it simple to budget and keep track of my credit cards with daily acct balance and credit card payments. All paperless and seamless. I also get 5% cash back rewards for using the cards. While overseas I can use the Chase Sapphire w/o having to pay currency exchange fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d999f00c93234be7a9b1d196c6960de7
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{"chroma:document": "When Chase acquired WaPo, everything went downhill from there. I disliked their policies, fees and how customers were now treated. Help was minimal too. I was late on a few payments and I was hounded by their team in India. They were all like broken records... \"When you gonna pay? When you gonna pay? When you gonna pay?\" As a longtime customer, I was angry at being treated like this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45ef0be40ad647f0b8624c21d47dffac
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{"chroma:document": "I have been a customer of Chase for over 35 years. When my husband became terminally ill, I ended up taking out a home equity loan to help pay credit cards and medical bills. The house had been completely paid off before this. Seven years later, I became permanently disabled and was given Social Security Disability. Since the monthly loan payment was just about equal to what I was awarded by Social Security each month, my mother helped me make ends meet. When she died two years later, I lost the financial help she was giving me. Despite filing three applications for mortgage assistance, apparently I did not warrant assistance and I have now lost the house I\u2019ve lived in for 30 years. I now have to be out in ten days. Arrangements I had made have fallen through and it\u2019s beginning to look like my dogs and I will be living in my car. It\u2019s just too bad I guess that it\u2019s February in the Chicago area."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bba1589411da4664a88823b05fdd9bfd
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{"chroma:document": "A few years back, I received an advertisement saying I would receive $100 and a free safe deposit box if I opened a checking account with direct deposits going into it. I was told there would be no monthly charges/fees. I opened the commercial account and safe deposit box. Every month I received a statement with a fee charged and had to go to the office to have it deleted. That was bad enough but they then lost my safe deposit box signature card and refused me entry until they found it. They never apologized. I of course closed my commercial account and safe deposit and will never return to them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bba374fbd33c4d988f3d8317a38bea6e
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{"chroma:document": "Have been with Chase over 25 years - any problems I've had have been fixed quickly and with great helpers at the bank (can only think of a couple times I've had to call them). Recently I had a problem showing up on the computer when checking my account - called the number on the back of my debit card and the gal that answered after I explained what I saw on the computer suggested I get a new debit card, which I did!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 939b63e5e80c4749b4d478297d83492a
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{"chroma:document": "They have multiple branches close by to us and staff is very supportive. Overall their offering for various products and services are great except their credit card offering rationale is not anywhere near others for very high score on FICO or customers like us paying their bills on time every time which tells me they using computer driven system with incorrect logic!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 355dcdeed45248c28cfba49a1130975e
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{"chroma:document": "I am a happy customer of Chase and I moved to another town in April and it is a little different here. I used to live in Marin County and any Chase branch that I visited there was great and people so friendly that I always was comfortable. Here in Redwood City is okay but I don't feel the same, people is polite and that is it. I asked about a possibly transaction and the way that the person answered to me was fine but I felt like I was a number and not a person. Maybe they are different with other people, I don't really know, for me it's just a place that if I have to go I want to get out right away."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 92a88ca8437045a7925d769867fa9c7d
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{"chroma:document": "I've been with Chase bank for more than 20 years and have always found them to be supportive, effective and fair. Every time I have had an issue one of my local bankers have been able to resolve it quickly without a lot of drama. I have a checking, a savings, and a credit card with them and I have been quite satisfied with all three products and services."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e10455995a604ba585fd28860214dde3
encoding: FLOAT32
metadata:
{"chroma:document": "They have always been courteous in person and on phone calls; and accurate with our account. I have not had any issues with them, after years of using this bank. They bought out our original bank, but have continued to provide excellent service. It is nice that they offer both local bank offices in multiple locations; as well as arms."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4fd1fbf0c8904e63b2731ee983cf3277
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{"chroma:document": "I am a small business owner who has managed her company for 18 years. Having a cash flow issue this year, I needed a small business loan which Comerica gracefully executed. Until that is they received a notice that Chase had a lien on my business. Having not banked there for 15 years, due to their complete incompetency, I immediately went to the branch on 1/1/18 only to find out it was an error on their end. That someone didn't close out a loan I paid off 15 years ago correctly. I was told it would take 10 business days to get the lien release letter required by Chase. It is now 2/15/18. I have called, begged, yelled. How long does it take to get a letter?!?! Meanwhile...PAYROLL! I am still without the small business loan I need and I have my attorney on it, as they have damaged my ability to run my business. They are HORRIBLE! Do not bank here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1281872dc7ae4c65be2cb1ead526f484
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{"chroma:document": "I used to have an account with Chase. It was used to receive child support payments directly from my daughter's father. That way she got all of the support whereas Friend of the Court would've kept some for processing. Then Chase decided that the free checking I signed up for was no longer free. Now to keep the account I would have to pay $12/month with no option to waive the fee.  I closed the account and went to PNC."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6be39c2dbd2b47d6ae7c8602f57f78fe
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{"chroma:document": "Very good card for using international travel. Absolutely no problems in using it throughout whatever country we were in. Excellent website and also excellent customer service. I have no negative experiences to report. Prompt responses. Pleasant, friendly, informative, helpful, skillful staff. And I love the heavy duty, beautiful bright blue card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0517ef49d5194f0389b8a655e6d6e285
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{"chroma:document": "I have had MULTIPLE incidences with Chase over the years. Last example is that they STOPPED a wire transfer HOURS after I had sent it, and wanted me verify my account via ONLINE and asked a stupid question I couldn't answer correctly (what year did you open your account)? No other questions like \"What's my mother's maiden name?\" or \"What was your first school?\", etc. or any other of a million KNOWN answers were allowed, one wrong answer on a \"guess\" question and I was shut down!) and they blocked me, and therefore my wire transfer was officially stopped again from happening and lost a business opportunity (thousands of dollars) since I didn't fulfill my obligation by wiring agreed funds within time limit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 61e61ad48f0b4661bf7df4172095deb2
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{"chroma:document": "I used Chase for over 40 years. They then discontinued my overdraft protection. Then when my managed investment account was closed when it was almost exhausted. When I tried to get the $19 left they said I would need to pay $75 to terminate the account. The account is still there and they send me mail now and then they email me telling me the account is available online. I hope it is costing them lots to keep my closed, inactive account \"active'. ** Chase and ** JP Morgan."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f21ae6698fc47d5a6245548be92e363
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{"chroma:document": "My husband died shortly after refinancing our home with predatory lenders who removed my name from all paperwork. The mortgage ended up with Chase. They believed what the lenders wrote about the home. They had appraised it at $98,000.00. It was actually worth about $25,000.00 as a fixer upper. I attempted to work with them to pay it off, but they told me that they could not discuss the loan with me as it would violate my DEAD husband's privacy rights!! So after 20 years they foreclosed on my home. They were asking $80,000.00... until it was listed with a realtor, who was able to get only $19,000.00 for it. I would have paid off the entire loan. They would not work with me at all to help me save my home."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "It's not exciting to bank there and they are not local, just a big evil corporation, but on the other hand they are very efficient and convenient. As far as I can tell, they never make a mistake. I never go in and find someone who doesn't know what they are doing, or some poorly dressed individual popping gum. They are unfailingly friendly."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 357f564f47934da592c92bdd5117375d
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{"chroma:document": "2 reasons why left: 1st: Purchased van. Bank took payments for van from someone else's account. Took 6 months to correct. 2nd: Received boxes (200) checks. Processing fees over $25.00. All of this took place between 20 to 25 years ago. Ruined my husband's and my trust in this banking institution."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45d4ae0f71df4e18ba1dd2af13f746ce
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{"chroma:document": "Like using their mobile app, I like that they give you till midnight to deposit funds if you are in the minus, before they assess a overdraft fee. Like that they answer their calls almost instantly and don't send you around the world to get an answer. The ATMS are rarely down, I just like them better than WELLS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ee479f9d1822435484bc63e1b4a22350
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{"chroma:document": "I have always had great customer service at Chase. I love that they are everywhere I travel. Even my airport has CB ATM. Their online is so easy. I love my Chase. Opening accounts is easy and the branches are efficiently staffed. They still offer drive up. They have extended hours."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1ccdc22fdb0d44c88d2ff06fd01cf4ba
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{"chroma:document": "We applied for a home mortgage with CHASE and it was a fiasco. They \u2018lost\u2019 documents, documents needed to be resubmitted and they were totally inept causing us to pay cash because they acknowledged that \u201cthey failed us\u201d but still kept our $500 application fee although the admitted culpability. Worst banking experience ever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a40994405fc642cfa21ac2ebeb51bb73
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{"chroma:document": "This is the WORST bank ever! CHASE is charging me $34 7 times for items that were way cheaper than that. I called the customer service and they did not want to cancel these fees. Plus if you are an international traveler you paid $5 for transaction fee + ATM fee + bad currency rate. Just get a Federal CU way way way much better."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df105fb3aa9340d8a09dc51029da3897
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{"chroma:document": "My elderly mom was diagnosed with advanced Alzheimer's disease. I used my revolving accounts to purchase all us kids and spouses phones so we can stay in touch and get this figured out. Chase however had other plans, they closed ALL my accounts for in their words using them in a way in which they weren't intended. Then they seized my checking account balance while they look to see \"if I owe them any money\". No one at Chase can tell me what in the heck it means and they don't seem to care if I'm a customer or not, I will take my business elsewhere and would advise anyone not to trust Chase. CHASE WILL BETRAY YOU WHEN YOU NEED THEM MOST."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Having a business account at the Jackson Heights office and we were victim of fraud into our business account two times within the first year. I was warned about this problem at Chase bank. Now I'm a victim. The bank offers you to buy an insurance that will not protect you at all. They do not take any responsibility. The second time they paid a check that was fake, did not belong to the Chase neither to our account, fake signature, printed with grammar mistake. The check number was duplicated, meaning that they paid two times the same check number. This bank has no management."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 68c8c0737dfa4b41a62f88b02a2fcc2b
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{"chroma:document": "We have 5 business accounts with Chase Bank since 2005. But the business services almost none and disappointed. We applied construction loan with Chase in 2016. It was a big mistake to take the loan from Chase. Since their loan process and each fund release was terribly slow (average 3 month for each draw release) and very disorganized. It made our whole building process delayed. But after we completed the job, submitted all papers they requested, passed all the bank inspection and payments, they hold the final retaining payment, no explanation, no responding, no information for the closing. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: be6df846c3a74adfb94229ac2902911d
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{"chroma:document": "I have been a Chase customer for many years. I use their checking account heavily as my transaction account for all deposit of my income and all payments. Recently I have opened a new Savings account online through my Chase Login. There's a promotional bonus that comes with it, but it requires all $25000 deposit be made within 10 days. It took a few days for the Chase account to appear in my login, after I successfully opened the account, and have the account number appear in my online access, I went ahead to make three transfers from my two other external accounts in order to meet the deposit timeline."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e8a3c00800843439728d5c82b4e50e1
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{"chroma:document": "I made online transaction using Chase online. I used the quick pay to send a payment to my trainer. I had used Chase online before, but not the quick pay function. When I reached out to the payee to confirm that they received the 320.00 payment, they said they had not received it. When I attempted to go online to see if the transaction was process, I received this large message saying that I could not log in. Access had been blocked and that I needed to call the bank. I thought ok, so they just want to verify that I made that transaction for my protection. I call then they ask me for my ATM #, my PIN#, the sec # on the back of the card all the other info that they asked for to verify my identity. As they review everything they tell me they can't assist me. I was told that they had to transfer me to the Fraud Prevention department. The customer service could not tell me anything more."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c096b041b6f41aeb0df176f8360fb52
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{"chroma:document": "I'm out of state for training for a month and thought I had left my debit card at home. Oops. Went into a Chase branch to get a temporary ATM card for the time being. After being made to wait for 25 minutes, I sat there waiting to receive my card, when they told me they wouldn't help me because I was from out of state. Fast forward three days, I find my card. When I tried to use it, it gets declined."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e0240b9a9bbe45368322596dc1990694
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{"chroma:document": "I called Chase Freedom Visa customer service. Tried to change the bank account online from which my automatic monthly payment would come. Nothing. On the phone it took explaining multiple times. There is no way to do it online. Had to provide bank info on this call. Then, after it takes effect in 2+ days, supposedly I can make it longer term online. Not able to send me a confirming email. I had just done this with Discover Card, online, confirming email in seconds."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been banking with Chase Bank since 1994 and have never had a problem. Recently my mother died and left me some money. While I was in mourning and sleeping on my couch my ex-boyfriend came over to take care of me. While I was sleeping he went into my filing cabinet and got a checkbook of mine. Mind you, I've known this person for 11 years and though he was nice, business owner, father of 2, baseball coach. I came off to find out he wrote over $10,000 of fraudulent checks on my account. I went to Chase Bank, they verified it was NOT my signature. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I get a checking account and also get debit card coverage and bank declines all my transactions. I'm closing my account. DO NOT DO BUSINESS with a rip off bank that charged $15 insufficient fees and overdraft fees. I had them pay 3 small items and it costed me $117 in fees. Shut down Chase bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 19508a4c76de4beebcca293eb40c4fd7
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metadata:
{"chroma:document": "Very difficult to deal with, said they would deduct late charge, but the amount was the same. DON'T LET AMAZON SELL YOU ON THIS BANK, PAYMENTS. WEREN'T LATE, READ OTHER REVIEWS. Buy a $10 item, get a $37 late fee."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e8bf327ef7bd497fa489f82efe9a1705
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{"chroma:document": "I went into Chase Bank on Weston Road, Weston, Florida. Paid my mortgage with a check from another bank. Teller accidentally debited my account along with the check for the mortgage. Read that I paid two months of mortgage. My intention was to pay for one. Spoke to the manager of the bank. Said that problem would clear up in 24 hours after she called Chase department services. After three days I went back to speak to her. She called again. They told her that the $2,627 that was debited, would be sent as a check back to my house. I asked her why can't it electronically be put back into my account. Her answer was very vague. Saying that we are dealing with two different departments. This is old style banking from the 1970's!!! Ten days... And I still do not have my check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f7d457d22ad419f9bb0a36774a42337
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{"chroma:document": "My home was in an area affected by Hurricane Harvey and worked with Chase for temporary relief. Was told on the phone that it would be an easy process. Many calls and paperwork later it has been anything but easy. Left hand doesn't know what the right hand is doing. Get different answers depending on who you talk to. My mortgage was taken off the relief program while working to modify my loan and lost the partial payment benefit without my knowledge. Lost all and any loyalty to this bank after 10+ years of banking with Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 22b2684b1461493597f2dea2e6ee3849
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{"chroma:document": "I wish I could give zero stars. Chase Bank is the most inconvenient bank on the planet! They are nothing but a hassle and a headache! Every visit to this branch is nothing but a frustrating hassle! Their rules and regulations are as dumb as their employees are! They are also very rude and judgemental, they look down their noses at you like they're better than you, it's so insulting!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e2a92b43b4d447c98756ccae359920c
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{"chroma:document": "They take people\u2019s money in the atm, don\u2019t deposit to account. Then they give you the ** \u201chave to wait ten business day to receive your refund\u201d for my OWN money!!! They ** with people lives taking their money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I live in California. I drove to Arizona. While in Arizona I lost my debit card. I immediately contacted Chase Bank to inform them. I was transferred to a woman who could barely speak English, and whom spoke 3,000 words a minute. A three minute call to Chase turned into a twenty minute phone call. If losing your card isn't frustrating enough, you then speak to Customer Service whom you cannot understand her at all, having to ask her to repeat herself over and over several times, then being informed that I cannot get a temporary card. Why??? Because I'm in another State, other than the one in which I live in. I was fuming."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I had my Chase Bank account for about 6 months and I never had any problems until two low life thieves broke into my car on my birthday while I was inside a restaurant having dinner with my family. Stole my checks I kept in there and license which I thought I had in my wallet with me. So I call and freeze my account but lo and behold they done cleaned out my accounts with my checks so I went up there and talked to them. They tried to make it seem like it was gonna be fine and they would take care of it. NO! They shut down my account. Charged me $774 in checks I never wrote! And said it\u2019s my responsibility when clearly on their ATM tapes it was two scrawny ** men."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 067771868ff84c4a9099634ee0298b55
encoding: FLOAT32
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{"chroma:document": "My wife who is disabled received a check which I wanted to deposit in my Chase checking account with my signature accompanied by my power of attorney. Refusal of the teller, refusal of the assistant manager, refusal of the manager. I suggested to cash the check. Refusals again. This went up the line and was refused again. The American Bar Association has two valid formulas for the way to assign and sign the check. There are two violations in my judgment: 1- Violation of the Illinois POA act. 2- Most handicapped people require agents; Chase discriminates against handicapped people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 726ea4f653ef4d5781a64c7a212cc0f7
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{"chroma:document": "A little about Chase Bank!!! This bank is the worst bank that I have had. 1st of all their monthly fee is outrageously high $12. A lot of people don't have $1500 to put in a bank every month to waive a $12 fee every month... 2nd of all I have had this bank over 3 years now. I use this bank every single month for that many years. And my husband also has an account with me. We went to Chase Bank on December 30 as we had just gotten a loan and wanted to put the check in the bank to save for our vacation in May. To Hawaii. The lady said that it would be available in 5 days. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f47f7983b4d2498395d8f99451d6ee80
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{"chroma:document": "I have been a loyal Chase customer for many years so when I bought a new car in 2015 I asked Chase to finance it. They did. I bought another new car two months ago and even though my credit is stellar Chase refused the loan. Now I am fighting them daily to get their loan off my credit as it appears I still have their loan and I do not!!! I have not for all this time and they refuse to act to tell the credit agencies that I paid it off. American Express lowered my credit line today because of Chase... the customer service and follow up with this bank IS THE WORST!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8cd6b3a7049749b1b9274448b6da2c7c
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{"chroma:document": "My daughter and her husband's house burned, and they escaped with nothing but their cars and the pajamas they were wearing at the time. Chase Bank refused them access to their bank account, which they needed to pay for shoes, food, and a place to stay \u2014 even after they were able to replace their driver's licenses. The bank took their insurance check, put a 72-hour hold on funds (leaving them penniless despite the cash in their account) and insisted that a new ATM/debit card would have to be mailed to the house that had just burned to the ground, perhaps in \"as soon as two business days.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d470dbb252e1495fbf3713913529064a
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{"chroma:document": "I have been a customer of Chase Bank in Texas for over 10 year. I deposited a check that I received from a person who had an account with another bank in Texas. The check was for $14,000 as I sold a car to the person. To my surprise my entire account was suspended for apparent Fraud. I called Chase as I could not even touch my funds. They closed my account down and sent me the funds in my account minus the $14,000. To date the $14,000 has neither been returned to the issuer of the check nor to me and is held in a suspended account that Chase has. This is absolute fraud and theft! I keep getting the runaround and Chase's Fraud department is in INDIA of all places. When I call them they try to tell me that the issuer of the check and myself need to go into a Chase bank so they know who wrote the check - this is ridiculous. I am in Dallas while the gentlemen is in San Antonio. This has gone on for over a month."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 033bc9146d834efaaca3fcc8f5b548c0
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{"chroma:document": "Hands down the worst customer service I have ever dealt with. Called to ask a simple question about my credit card and what should have been a 3 minute called ended up being more than 15 minutes! Tried to get a straight answer and they were talking in circles. Even the supervisor was a nitwit. Wow, just wow."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 276e2c2a90a74e7fb437ffbb2f24dc20
encoding: FLOAT32
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{"chroma:document": "I opened a checking account in December 2017 with Alicia ** in the Kissimmee/Poinciana branch. I unfortunately received some gift checks from a family member for Christmas which I deposited and it was returned for insufficient funds from the sender. He by accident wrote them from a wrong account so Chase then made a photocopy, sent it to me in the mail and I redeposited. Thus it came back again, this was not my fault... I called 18009359935 and spoke to a lady named Kennedy. She called the Poinciana branch and they froze my account and will not give me my money. She said they will be closing the account and then within 10 days after that I will receive a cashier's check in the mail."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3e54428a7a5e4294b58104d92632ab87
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{"chroma:document": "I have been with Chase for 7 years, and the customer service is absolute **. I've had 3 separate horrible incidents within the past year and I am currently switching banks. I have a new landlord who only accepts cash or checks and has failed to deposit my checks on time which makes things very inconvenient so I've recently started paying her in cash. I went to take out cash and the atm only let me take out $500, so I went inside and asked a teller to take out the remainder for me. She asked me \u201cwhy so much money\u201d which was none of her business, I said \u201crent\u201d and she goes \u201cyour landlord isn\u2019t a chase customer ?\u201d And I said I wasn\u2019t sure, she proceeded to say \u201cwell tell them to download Zelle\u201d... super bizarre! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 411ed6299646409f81250a3de1cfd081
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{"chroma:document": "My bank accounts were emptied by a merchant in Mexico, and my credit cards were also used by this merchant. I paid my dues in cash, minus 352 pesos, because that was all the cash I had in pesos, so I decided to use my bank card. They swiped my card and I entered my pin. They promptly stated that the card did not go through, so I gave them a credit card. Again they said the card did not go through. I assumed it was due to traveling to another country, so I gave another card, and then they said it was authorized. I woke up in the morning and checked my bank. To my surprise it was emptied and even overdrawn. I checked my credit cards and they were used to steal my money as well. I checked my backpack and it was emptied. My gold watch, gold jewelry, etc. To make things worse, they charged me in dollars rather than pesos as they promised multiple times."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fc87f6c809364be4863b44ba1ec29674
encoding: FLOAT32
metadata:
{"chroma:document": "Apparently some scam artist got my information and placed a charge on my account. I noticed a deduction from my account that I had not authorized and contacted Chase to block it. They did but when they investigated they then resubmitted it and charged me again. Simply because these people had my information was enough for them to resubmit the charge. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c0fb736a105e48e7affb068418bbd1e7
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{"chroma:document": "When I opened the checking account with Chase, I was told if there was not enough money in account the charge would be declined. I was told with this account, there would not be any overdrafts. I was told by Chase Customer Service at the branch Bank on Broadway and Camino Seco in Tucson, Arizona that the account is secure, and they do not have problems with Identity Theft. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e22fba82d1945d98f0ffed37d71716b
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metadata:
{"chroma:document": "Chase is nothing but a scam with check cashing fees to individuals without an account to make them create an account that they don\u2019t want. As the owner of a company I do not accept checks from customers paying me with a Chase Bank check. I have never had a good experience With Chase in any regard. For all the people who hold a Chase Bank account you do nothing but reinforce everything that\u2019s wrong about banking. Be smart and cancel your Chase account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8346ffb8b9b443aead6d83f966330a33
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{"chroma:document": "I have over $20,000 in credit. I didn't bring my credit card with me on vacation. I wanted to purchase an item online. I tried looking up my account online but due to privacy the Online system referred me to call customer service. I called and was again denied my own credit card number. I owe $505.00 on my credit card. Guess what??? I paid off the account and told them to stick it!!! I'll go somewhere else for my credit card needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3e9e46359bd84059bae99eebb7139c72
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metadata:
{"chroma:document": "I got a page yesterday around 830 am that my account was overdrawn, alerts. I had a charge from AT&T which wiped out my account. I called and spoke to the claims girl who said it would take 12 hours to get credited back the money that was taken. I called again last night and spoke to a guy who then told me it would not take 12 hours but 2-3 business days. He stated the fraud Dept is closed on the weekends. Unbelievable! I wish fraud only worked M-F 8-5. This is the 4th time in about 4 years that my account was hacked, charged, and there I go through the process again. Oh we have chips embedded in our cards which will cut down on this very thing. Well, it doesn't work and neither does Chase's process. I am tired of getting different answers everytime I talk to someone there. I am done with this company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9717ee25596f446bb884558dee4d1b52
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{"chroma:document": "I am stuck in the middle of a blizzard with my eight year old grandson. We stopped for gas and having no cash on me I went to use my debit card which was declined. I tried to sign on to my account to see why it was declined as I knew I had money in there to cover it. So now I find that I can't even have access to my account because they want me to prove I own the account but not until 9 a.m. when [x]they're fraud detection Department opens. So much for 24/7 customer service. I can't wait to get away from JPMorgan Chase. After 8 years of issue after issue this is the final straw. Someone has hacked my account and they would rather give them several more hours to do more damage than to hire enough people to run fraud detection 24/7. The 24/7 customer service line was one of the reasons I signed up with them. I sure will be bad-mouthing them to anybody who will listen. Avoid JPMorgan Chase at all costs!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 88472a57035147cc851afde06be91602
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{"chroma:document": "Had no issues with Chase. My debit card number was somehow stolen, less than a week of having the card. I filed a claim. Chase denied the claim. Then they gladly took my deposits, including paycheck, but wouldn't let me touch MY MONEY. Claimed they have to mail me it. No one told me anything, they just chose to close my account. Oh well, at least I got $250 for opening a checking account with them. Every person I dealt with suddenly turned into a robot when I asked what was going on. They would not let me then CLOSE the account. They said it will take 10 days to close. That means, my upcoming paycheck will be deposited, they will hold it, then have to mail it. What a terrible bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c8bcd70890f242399c1bb34dfd06fdf6
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metadata:
{"chroma:document": "Chase bank extending payroll check hold for no reason. I deposited a payroll check from the same company I have for several months and they added 3 more days hold because they have not cashed it at B of A and B of A doesn't release information about customers' accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: de4888d6f78c48959fbf0f8c03f7243c
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{"chroma:document": "I had a negative balance from an automatic payment, so I went after work to deposit money. I made the deposit a little after 10 PM & wake up to an overdraft fee. I call and they say the cut off time is at 10 PM, why? It\u2019s 2017, I don\u2019t work a 9-5 schedule. Then I deposited a check one Friday night and I couldn\u2019t get my money til Monday. Since when does it need to be only during business days? They\u2019re terrible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ee6745baade94e03a902cab2b28473c6
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{"chroma:document": "My experience with Chase Bank has been a nightmare. Chase Bank has been practicing high to low. Performing unethical practice. I had $200 in my account, a transaction for $ 229 was clear in my account. Instead of Chase Bank to charge me only one overdraft fees of $34 dollars. They charge me 4 different overdraft fees. $34 for $6.20, $34 for $7.10 $34 for $9.00 $34 for $7.00 and when I call them they refused to reverse the funds. I am so done with Chase Bank. The charges are ridiculous. There is no bank that can paid this kind of interest to any customer $136 for $29.00 overdraft. Am done with Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1612f0b58a2e4f90b155428269605a70
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{"chroma:document": "This company has shortchanged me $100 in a local branch. Called branch, John ** branch manager stated he would get back with me. Called next day to say there was no error. I went to bank two days later to have a teller hand over a trespass order. Then next day received a letter that Chase ending my account. Called and asked why did they hand me trespass order and close my account?! They said they can\u2019t tell me. They said I will get a check for remaining balance. And that a $5 fee for expedited or lost card was issued same day I opened my account. I never asked for either!! Was told a complaint was sent to executive office and I will hear back in 14 days. I will never give this company or any entities related to JP Morgan another dime!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aac60702c3c444cfa2474fe69056284d
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metadata:
{"chroma:document": "High fees and absolutely no customer service. Often no one knows anything about any of the services. What a terrible bank. Only game in town if you need exchanges of foreign dollars. Everyone is always sorry and yes they are a sorry group. Spend lots of time in private conversations even if customers are waiting."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 09bbbdda17124545ba87a77cb7f79345
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{"chroma:document": "I make call collect back to the US just to check if I already let them know I will be using my CHASE Amazon Visa on my travel over sea. They basically make me wait for 5 minute which is normal for this time of year. They (the system) ask me for so many security features on there before I even got to a real person. Then the customer came online. He asked me AGAIN the same thing with the security features??? There something wrong here!!! Why did I waste my time here doing the SAME THING! I feel like I lost my time and money for making that call. I check myself again to see if I live in the 21st Century. This is a multi-billion dollars company and they can't even answer me my question! It's just one word, YES or NO. So they will try to say sorry, it SAD, below the normal, for so many reasons too."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5e260d2cb7b647af8842381040366798
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{"chroma:document": "Dec 1st, 2017 Was the day I had made an authorized withdrawal claim for $1260. Chase had told me it would take 10 business and up to 30 days max. On the first day that I had found out that money was taken from my checking account, the first I did was to call the claims fraud dept over the phone. They had advise me to go to the nearest branch and make that claim. Within that hour I was at Chase reporting a unauthorized withdrawal. Coming to find out that someone had used my wife's name and our checking account # with her forge signature. Here is the kicker, the money was withdrawn at a local branch of Chase in Arizona. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c12ce5ec13c749b0b9edec008f48eefe
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{"chroma:document": "I had a Chase checking account and credit card in Owensboro, KY. I moved out of the county and opened a new account at First United Bank but kept my Chase accounts open. My wife did not have a Chase checking account but decided to open one to take advantage of a GasBuddy fuel discount card that included Chase in the few banks that can be used in the program. My wife received her ATM card on December 4th. That day she deposited a $400 check I had written from my First United account. Her receipt said the funds would be available December 13. When I deposit a Chase check in my First United account the funds are available the next day."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 857481a43cd340fdbe6bc04564a4d639
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metadata:
{"chroma:document": "This bank made me lose my plane ticket. Told me that I can file for their insurance claim and I will get reimbursed, made go through their whole process and collect many documents and then denied my claim, they even had the audacity to call me on the phone after their denial to tell \"is there anything else we can help you with\". When I said, \"How exactly was what you did helpful?\" The guy said \"well I've been helpful by telling you that your claim has been denied.\" Horrible bank and customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c89f128d17834d379695f9bc08718d7d
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{"chroma:document": "I would suggest that you do not bank with NYC Chase Bank. They do not have concern for their customers! Without notification they closed two of my accounts and sent MY money to the state for \"unclaimed funds\". In all my years in banking with many good reputable banks in NY I have NEVER had an experience like this. I will now have to deal with the state to reclaim MY money. I'm going up the chain at Chase Bank to complain and report them to the state for their inappropriate banking behavior. Shameful!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1591710e5bad4f35b83c24846f41733d
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is ridiculous, and I have never had such a bad experience with them, as I have only been with them since April and from then I had issues, not only with cashing checks, with having to call all the time to verify my transactions and when I called the first time they was closed and it's happened a couple times. I had deposited a lot of money and when I tried to withdrawal it they gave me a hard time and I had to call and verify who I was. They wanted 2 forms of ID and I had to wait at the bank for an hour."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b87305281f7a42528cca608e2fe78da0
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{"chroma:document": "On December 2nd at midnight someone from a landscaping company generated a computer check on my Chase account and sent it through the ATM at midnight at JP Morgan Chase at 201 University in Urbana, Illinois. I contacted the fraud department, went to the branch and the police. I was told that my fraud claim would take 3-5 business day. I found out that there were 3 other people who used this same company and had checks sent through on their accounts at the same time and on the same day. I just found out today, day 4 of my claim, that the fraud department will not put my money back in my account, they don't consider it to be fraud, because they said I wrote this company a check in August and I gave them my info so I have to get my money back from the perpetrators."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e0a1d99d8004a59b84c6d1e2392f517
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{"chroma:document": "Aside from the CD rate of .01%, this bank is the worst in technology: I tried to change my iPhone Chase App password, four times, using the required characters. It failed each time. I finally called the Philippines (their outsourced, hard to understand \u201cservice\u201d) to find out why. \u201cAre you trying to change it on your iPhone or iPad?\u201d Asked the service person. \u201cYes,\u201d I answered. \u201cWell, you can\u2019t change your password on the App. You will need to do that on a computer.\u201d \u201cWhat if I don\u2019t have a computer? WHERE ON THE APP DOES IT SAY THAT? What the hell is wrong with this bank?\u201d Needless to say I was furious. I wasted 20 minutes of my time on Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f341761cbddf47089530a2f696d81f0c
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metadata:
{"chroma:document": "New Rochelle, NY Chase Bank employee Marcia ** made the same mistake twice depositing my money in the wrong account and when I went back to complaint she was nasty and rude, I guess that's what happens when you hire under qualified people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 344ee86a012d40568d678c74f2f23247
encoding: FLOAT32
metadata:
{"chroma:document": "My mom got Sunpass deducted from her account and noticed she didn't have enough money so I transfer via QuickPay (Chase) the same day within the hour. Next morning they still charged 35$ overdraft fee. They keep making up stupid lies."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9483344bc6e440e3b22b6edebcd20116
encoding: FLOAT32
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{"chroma:document": "My husband started banking at Bank First back in 1994 when his company offered direct deposit through it, later it became Bank 4, then Chase. His company stayed with the bank. The problem started when Chase took over. He started getting reverse charges, overdrafts, hold put on his direct deposits. This man was a CPA, taught finance at a local community college, Comptroller of a multi million dollar manufacturer. I remember asking him once when he was auditing a company in Houston, \"Why are you counting 2 cent washers?\" His reply,[x]\"That's why they are a multi million dollar company, honey. They watch everything.\" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7b6b2f7b37d64dd799fca9b80f1274bb
encoding: FLOAT32
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{"chroma:document": "I am boggled how a $34.00 fee can be added to my account with a negative .34 cents. On one transaction. I was charged a fee for using my own money. The purchase was over what I had in my account which added -.34 cents. I was never told that. I would get a fee for using my own money. This bank has hidden fees. Which should have been stated. My Knowledge is if it\u2019s over -$5.00 I would get a fee not if you use your money and borrow -.34 cents from the bank you would be charged a fee. I will be making a complaint about this. I'm am definitely unhappy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d1e6f372189b42b4a7915f2a82308055
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{"chroma:document": "I went to transfer money to my daughter's account which is links to ours. I kept getting a notification saying, \"One of the accounts is not eligible for transfer, please choose another account...\" I called the bank and they needed to speak to her. I put her on the phone and she was told she was removed from the bank, she could no longer use Chase and she will have to go to a different bank. WTH? She is a freshman in college and came home for Thanksgiving. She is returning to school 600 miles away from home, now with no debit card and no way I can transfer money for her needs. They would not tell us why, \"it was confidential\"..."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "I decided to close my account because Chase refused to waive their $35 overdraft fee for a $12 overcharge. I was told that my balance would have to be 0 before I can close and if it was left open they'd report me to check systems within 90 days. I went into a branch and brought my account to 0 using a cash deposit. When I called to close the account, they told me they couldn't because the deposit is still pending. WHAT?! Why would you put a hold on a CASH deposit given to a live teller?! Terrible business practices and even worse customer service. Save yourself the headache and go with another banking institution."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e04f045073b4a4e942bf65523b1bbd5
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{"chroma:document": "11/21/2017. Chase Pay have an activity. Give $30 if I use Chase Pay. The service very bad. I use 1 hour can login success. After order and get the invoice, I drive 20 mile and use 1 hour go and back for pick up food. But the store told me they don't receive the post. I call the Chase. The agent of Chase let me cancel order and reorder... It is already more than 11 pm. That means I must wait more 40 minute. The activity end. And I must eat dinner tomorrow morning... I never see so bad service. Today I want to upload the receipt. I find they already remove that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d135676c0e134f3ba412e98d71c10388
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{"chroma:document": "Chase Bank has been quite an experience. They have taken money out of my account, switched the amounts around and never even budged when I challenged the accuracy of what happened to money that was supposed to be in my account. Not only that, the customer service agents I spoke with seemed irritated and short as I explained the situation. The balance I have on my receipt for a certain day says something completely different on their records."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c624eec531d46d891ae860ed4f1995b
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{"chroma:document": "I have no bad banking history and yet the 1st Chase location didn't wanna open up a basic checking account for me. They had no valid reason. The 2nd location had no issues with me BUT they opened the wrong type of account. I closed it the next day... Avoid these judgemental bankers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6d7edf2700544f09af944a2064760aa2
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{"chroma:document": "I had an automatic draft bill go through that left me $11 negative. I received a notification telling me about it, drove to the ATM and deposited $100 bringing my account back to the green. Put gas in my car then went to bed thinking all was good. I woke up to another negative balance because Chase had taken $70 out of my account in overdraft fees while I slept! I called customer service and they said that while I made my deposit at 10:30 central time, and it reflected positive online, 11 Eastern time is their cut off time (says the lady in India)! So for an $11 overdraft, to which I put the money back in my account before it even reflected online, they stole $70 from me! Do not do business with this crooked bank. You're better off keeping your money in a shoebox under your bed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1f342d2d0ed44314972e5f978c906720
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{"chroma:document": "I have been a customer of this bank for years and I am so disgusted by how they do their business. This company increased their Apr just because to a ridiculous amount because they could and I am now in such a financial mess after years of trying to do the right thing by paying them back. This bank is the reason consumers will choose to claim bankruptcy as they leave you broke in more ways than one. We as consumers understand we are required to pay back what we borrow but to pay penalties for others not paying is so unfair to us."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0767281048714110ae5edfbd7bcfe332
encoding: FLOAT32
metadata:
{"chroma:document": "I have had it with Chase after being a customer of over a decade. The final straw was that I made a check deposit thru the ATM, not an uncommon practice for me. So they declined it, I called to inquire as to why. Well long story short, the error was on Chase, also not an uncommon practice of Chase. So I was told instead of depositing the check they already have in their possession, they are going to make me wait even longer. Their idea of resolving the issue Chase created and customer service is to mail me a legal copy of the original they already have, mail it within 3-5 days, so when I receive it, I can take it back to chase branch to deposit. They have the MOST stupid, worthless, customer service pee-ons I have ever encountered in my life. I get a migraine every time I have to speak to one of these outsourced heavily accented good for nothings."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d10131eacce540a6913df12250c338f6
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metadata:
{"chroma:document": "Over a month ago I went to request an Uber and my card was immediately declined. I opened my Chase app to see what was wrong and I noticed several charges that weren't mine. The total was over $500. I called Chase and was assured that everything would be taken care of. Here I sit a month later with yet again another story from Chase. But let's go back... About a week after I reported the claim, they refunded me all the money. I received my new debit card in the mail and thought all was good until I received an email from the \"Chase back office\" and they said that no error occurred and all the refunds would be reversed. I immediately called and was told the reason they closed the investigation on ALL charges was because I didn't report it right away... Mind you the transactions all took place the day of and the day before I called and reported the transactions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0e6be9bad2f247489a94e3db8171cbe4
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{"chroma:document": "I was told multiple things by different CS reps and when a supervisor said, \"We will call back after we review the recording.\" I never received any call nor did they have any idea or notes on the subject when I called back. Unbelievable... Switching me and my entire family to another bank.. simply will not put up with this blatant disregard for customer service. I'd had better CS from a prepaid Amex Serve Card. Yes American Express is a large company but so is Chase and they should not treat their customers this way. I am ready to sue them but know nothing or have the means to do so. So unless someone else gets some kind of case or petition going let me know please!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cc71315aef014df385471360128321fd
encoding: FLOAT32
metadata:
{"chroma:document": "Ive been getting fraudulent charges on my acct. I received a email saying my card was compromised by a 3rd party no explanation and when I called they refused to give me an explanation. They would only tell me that a new card was being sent out and said my current card had a limit per day till new card was activated. Received new card, activated it, they didnt bother to cancel my previous card. I received more fraud charges and they gave me a hard time getting reversals for these fraud charges."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eaf640191f614be48e6553e79b6a456e
encoding: FLOAT32
metadata:
{"chroma:document": "Contacted them about a month ago about unauthorized use of my card by an ex. They assured me that there would be no more problems. However this month's statement had more charges that were associated with my ex. Bottom line is I had to pay for the charges. I have since cancelled the card. Stay away!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5a60c3bba1d43448670b5bca7b511a6
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{"chroma:document": "I went to the ATM per usual to remove money from my non Chase account to put into one of my two Chase checking accounts. Hwy 54 Peachtree City, GA. The amount I was withdrawing was $500 for which they charged me three dollars in total. $503 was removed from my account however the ATM never dispersed the money. It sat making noise for nearly two minutes before spitting out a receipt with a useless phone number for you to call. Upon calling the number you find you have been routed out of the country to the Philippines people who literally sit and repeat the same inane endless words of scripted junk stating they can't help and the receipt means nothing to them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 55caba5ba06d468a81185b4ed4a8ffb1
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metadata:
{"chroma:document": "I unfortunately have been a victim of receiving fraudulent checks which was part of an elaborate banking scam. However, I did not have that information upon depositing the bad check into my business checking account. I contacted Chase once the first check bounced, and they provided little to no information as to why it bounced. Prior to that, the fraudulent check showed up as a credit and as \u2018available funds\u2019 in my business checking account. I went ahead and used that money to pay vendors, bills, etc. Three days later the check comes back as not cleared/bounced. I called Chase customer service and they provided little to no explanation as to why the check was denied payment (issuer's bank was from PNC Bank). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2f6890068ece440f9afaa582f87d3457
encoding: FLOAT32
metadata:
{"chroma:document": "Worst service of any bank I've ever used! They sent my social security check back. Because their banker did not transfer my direct deposit after I had to close my account and open a new one due to fraud on my old account. Then they would do nothing to help me. Even after admitting it was their negligence. Now I have to apply for a new check which will take 15 days. I am 64, disabled from birth, and have no one to help me. They could have at least given me a line of credit to use to buy food and gas to get to my cancer treatment. Heartless, irresponsible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0003f0fec01c457abff51164f6848126
encoding: FLOAT32
metadata:
{"chroma:document": "I have held personal and business accounts with JP Morgan Chase for over 11 years now. The mistakes they have made over the years were some significant blunders, however nothing compares to the past year. I have been blatantly lied to multiple times by several representatives on matters pertaining to my personal and business account. When addressing the lies with management they took zero accountability each time and made no efforts to reconcile my complaints or on-going concerns. What's more, the bank increased fees without notifying me and this too was supposedly my fault because I opted for paperless - they email me junk every day so why not such an important document? Chase is absolutely useless. Unfortunately I must visit a Chase branch in order to close my accounts. All in due time. It\u2019s time for traditional banking to retire! I certainly look forward to the days of digital banking."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 58d8661c451b48b2afdf91680478a474
encoding: FLOAT32
metadata:
{"chroma:document": "Called because there was an unauthorized purchase of $100 on my debit, only lasted about 5-10 minutes, they were helpful, well spoken and fast. Though I'm upset about my card and my money I couldn't be happier with the service and support thus far."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ba35de7f497460b9a9d3c10ccd11248
encoding: FLOAT32
metadata:
{"chroma:document": "I was transferred 4 times in one call, and not one person could help me. Got transferred a final time and it was after 5, so the machine told me they were closed. I waited on the phone for half an hour getting transferred around to incompetent representatives none of which could or would handle a simple bill payment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6a51863e7bf84e6098f9c8cb313fdaa5
encoding: FLOAT32
metadata:
{"chroma:document": "My account was open less than two weeks, I have been experimenting/testing on send money with Zelle or QuickPay with Zelle. Tried to log in online but was suspended and they called me to verify QuickPay Zelle activity. After verifying it was me they reactivated my account, ten minutes later tried to log in and again it was suspended, no fraud activity, not overdrawn or negative on my account. Chase decided that since I transfer money to my other bank institution and I hurt their feeling they decided to permanently end relationship with me, let me remind you that department from non English people close my account not Americans lol, the fraud department didn\u2019t close out my account, QuickPay/ bill pay department close my account lol, Chase butt hurted when use QuickPay/Zelle to my other bank institution, don\u2019t bank with Chase. They are sensitive and they will surprise you with closing out your account/debit card and you will be stranded."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 19b431bff47a457eb4674cf3214f583d
encoding: FLOAT32
metadata:
{"chroma:document": "I've been I client of your bank for 10 years. I almost got my mortgage from you and my credit is over 750. I used to have a business account and a personal account with you and I still have some investment there. I have a great job, pay taxes and don't have any police report. I year ago my computer was victim of a hacker and the people got all my information. I found out about this, because they took 5,000 dollars for my personal account, supposedly using my debit card in Benny's jewelry. I called immediately to the bank, after receiving a mail, saying I never did that transaction. Filled up the corresponding papers. (The bank page is bad, so when I clicked on option, it selected another, but I was so upset that sent the option saying: I never received the card, which of course was wrong, because when I called I explained I did.)"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d80a4bab355b435f939d36a15b760dfa
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Chase for over 7 years now. That's a long time to be loyal to a bank that doesn't truly VALUE me a customer. I never receive any offers to make me a \"better part of Chase.\" Last year I was looking to boost my credit and become a more responsible consumer by better managing my credit. I applied for a credit card and they declined me. I was like, ok??? That sucks!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fce012162cf74ab88fc375b07538f73d
encoding: FLOAT32
metadata:
{"chroma:document": "I went to Chase bank to cash $500.00 check. They charge $8.00 because I don't have an account with them. What kind the stupid customer service is that? I won't be your customer never after this experience. Yet I called the person who gave me the check told her to close her account with Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 172efcdea18640efa6028ddd0053ce60
encoding: FLOAT32
metadata:
{"chroma:document": "Recently my account was overdrawn by about $20. Chase's policy is to give you until midnight to put money in your account to not get an overdraft fee. I had a family member quick pay me some money and that money went through at 10:14 PM. I went to sleep and thought nothing of it. When I woke up I had a $35 overdraft fee because I was told the cut off point is now 10 PM. When I called to try to rectify this they were using one of three overdraft returns they allow a person per year. This was not satisfactory to me. I don't believe I should've been penalized at all. Chase is misleading about their policies and I believe they purposely withhold funds so they can collect these overdraft fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c7df8f883a654988809d1552e3ca7de0
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metadata:
{"chroma:document": "I am a Chase customer since 2011. In July I try to use Chase pay service online. My order was not going through and I call Chase. Here they asked me few questions. I answer and they said, \"We are not able to recognize you as account holder.\" Now I checked my credit report there was two addresses. I was not on those addresses ever and they were showing in my record. I asked to remove those addresses and second thing I pay attention to day of my birth. For that they say, \"Do not worry about it much. We only report month and year to companies not the day.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8b009aada0546928fc2d77f766a93e3
encoding: FLOAT32
metadata:
{"chroma:document": "I went negative in my account and had my husband quick pay me the money once I noticed I was negative 15$. I then checked my account and saw the money cleared the negative. I woke up to a negative 119.00 in straight overdraft fees. When I called they told me that after 10 PM the quick pay won't clear so I got charged 34 $ for 3 5$ charges. I called and I was told there is nothing we can do about it. They told me that even though it reflects on my balance it hasn't posted. So why are you telling me I have funds when I don't? What's the point of mobile banking? If the information provided is false I got stuck paying overdraft fees that I can't afford. Now I'm short on my rent cause of this and I was very responsible and made sure I was in positive before going to bed. I hate Chase. Never again will I ever bank with them. Switching my bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4bcb9dd905714d8ea8d5df717160144b
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metadata:
{"chroma:document": "Chase is the worst bank to bank with! They closed my acct with no explanation. Told me they'd give me my money in person! They didn't. Every representative told me something different each time!!! And now I have to wait 10 WHOLE days for a check to come in the mail! No explanation, they can't tell me why my acct is closing. Then I receive a letter. TODAY 10/24/2017 that my acct is closing 10/18/2017. Like REALLY."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 060a251df4f24c7cb091879fb55af6b2
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{"chroma:document": "Just found a $215 withdrawal from one of my Chase accounts. When I called they said it was for some account that got overdrawn 2 1/2 years ago! And that they had the right to take my money any time. Just exercised my right to close all my Chase accounts. They claim they called numerous times. I asked if they ever left a message and they said they don't leave messages. Well then how do I know you called?? Wow. They could have emailed, left a voice message, messaged me through their own secure message center, or sent me a letter. They did none of those things. Just grabbed my money 2 1/2 years later. I don't do business with that. Peace out Chase!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e0089b492bb342d98a957c535b9297ba
encoding: FLOAT32
metadata:
{"chroma:document": "Chase bureaucracy can kill every bit of joy in your life. Stay away! For a simple request to move money from one account to another had to go through multiple online requests, going to the branch office, talking over the phone, sending faxes... a couple times. Everyone tells you something different, their documentation is non-existent and their email message notifications are useless."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff37ebef29494970ad660db375925ce0
encoding: FLOAT32
metadata:
{"chroma:document": "It's unbelievable, how Chase Bank is running the business. I work for a financial service company, non-bank company. I went to Chase to open a joint bank account. I wanted a joint bank account to provide as a married evidence for the immigration interview. I hold a work permit (called Combo Card). The banker said I cannot open an account with Chase because I don't have a green card, I am not an American resident. I said, \"OK, no problem. Can you provide me a refusal letter and tell the reasons what you said to me on the letter why I am not qualified?\" He walked to talk to his boss (I guess) and then came back and said he cannot provide any documents. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 091dc6ba9d6546268ced36cf607deb4e
encoding: FLOAT32
metadata:
{"chroma:document": "I disputed a charge from a disreputable company. Initially Chase refunded the money but said they would investigate. This was from a supposed free trial I got online. At no time did I agree to buy anything or join anything. I paid for the postage. When I asked the company what the price of their product was they wouldn't just answer me so I told them I wanted nothing to do with their company or product and not to contact me again. A week later they charged my card $89 and sent me overdrawn. All of this is on my email."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e236947bcda7468b80f665f39df6891f
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metadata:
{"chroma:document": "There is always seems to be a problem when any kind of deposits involved: check deposits won't be available for a WEEK! Apparently Chase is still operates in a year of 1995! You will have to call and spend half a day on the phone with their \"specialist\" who is extremely rude like you asking for their money by asking to release your own! Another problem is transferring money- they will hold your funds for days and then still you have to call and spend half a day with rude and impatient \"specialists\". I am getting rid of this bank as soon as possible!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cbb1bb728c1846d2a9dce23357f3e214
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metadata:
{"chroma:document": "I am a female US citizen robbed while traveling in France with my 11-year-old daughter. I called to cancel my card on Friday. I explained that I had less than $100 and no backup credit card. Also that I would be leaving France and flying to Spain Sunday morning. REP #1 PROMISED delivery of a replacement card within 24 hours. Late Saturday night... NO CARD! Called REP #2. The dumbest person I have ever encountered!! She explained the card was scheduled to arrive Mon night (more than 72 hours after I first called). I told her I was flying to Spain the next morning WITH A CHILD, NO MONEY, AND NO CREDIT CARD. She offered to mail a new card to Spain, but said it could take 5 days to arrive. We were only staying 6 days, so I said no to that, feeling it would not arrive. Her final advice was for extend our stay in France Sun & Mon until the card arrived. I explained that would cost at least $1000. She was \"sorry\". Yes, she was!!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7967b6edf49d4e1dac85ac7f0ec99c81
encoding: FLOAT32
metadata:
{"chroma:document": "Approximately 1 month ago I lost my debit card while out shopping, I realized that when I got home. I tried numerous times to call the bank to cancel the card, I tried for about 45 minutes without ever getting anyone. I went directly to the bank and was told to call the 800 number. They have a total of 2 bankers working and they were both busy. I came home and finally got through to the 800 number to cancel the card. This experience left me so disgusted with their customer service that I went to the bank to close my account. They wanted to charge me to write me a check so I went to my new bank and wrote the check for the remaining amount in my account. They knew I wanted to close the account. I left a zero balance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9d15345a59f0401d8d422bd7adb4d291
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{"chroma:document": "Yesterday, I picked up my usual check from a well known contractor, who uses Chase, and then, went to a local branch here in Naples, FL on Pine Ridge and Airport Rd. to cash it. At the teller station, I signed the check (in front of her) and along with giving 3 different forms of I.D. and asked her to please cash it very politely."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e71ffcc6abd941f890f507fe0596efdf
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metadata:
{"chroma:document": "Extreme strict rules for non residents. I had 2 cases with Chase Bank in the last 6 months. 1 - Although I had more than $100K in my account, I wasn't provided with a credit card even with a limit. 2 - I went there with my driving license to open a savings account besides my checking account, and they didn't open. Because I was told to go there with my passport. As a result, they easily lost a customer, if the word CUSTOMER really means something to them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aa88ca4941b147b69c86019f3e8f9754
encoding: FLOAT32
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{"chroma:document": "I disputed a charge at the end of July 2017 for 149 dollars. Chase credited my account and said if they needed anything else they would email me and mail me a letter regarding the claim. I heard nothing from them until I checked my account and I was overdrawn 149 dollars for the money they gave me. Remind you this is now October and I have not received ANYTHING from Chase. I called and they said the company credited my money back in September so since it was their money they took it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d9dcb60e6ec24b0094dcf1a50279b129
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{"chroma:document": "At one time in the past Chase was a good, customer oriented banking institution HOWEVER, not anymore! Despite the fact that a number of years ago they attempted to raise my fixed interest rate from 7.99% to 29.9% variable. A simple letter to The Comptroller of The Currency took care of that... I still have a fixed 7.99% rate on my credit card (although I never use it anymore). Now their customer service has hit the bottom of the dark deep pits of Hades. Their IT/Web department is an absolute joke and their customer reps and all their canned answers are worthless. If you keep on raising cane, you get to talk to \"The Executive Office,\" let me change that to ARGUE with the Executive Office... And I'm talking simple issues that they absolutely refused for months to correct telling ME it was my fault and my computer and blah, blah, blah. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42f9f834b9c945a6ad1126778a07dfbf
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{"chroma:document": "Liz and Sheena with Chase Bank Customer Service were extremely unhelpful in resolving an issue of a Lost Card. Liz completely refused to report the card lost even after the customer informed her that it was. Chase Bank refused to help. They leave it up to the customer to fix their problems. Chase Bank Customer Service is the type of establishment people are talking about when they mention how bad customer service has become in the banking industry. JP Morgan is by far one of the worst financial institutes in America today."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I've been a Chase customer for over 2 years now and everything was good at first until this year. MANY things started going downhill. First of all I MUST advice that even if your paycheck has funds, that doesn't mean your funds will be available immediately. That's a common process and the funds are usually available the next day. I get pay every Friday bi-weekly so I have the habit of depositing my paycheck the next day Saturday morning because normally the funds are available the same day which is fine. But all the sudden it has backfired. Is out of random chance that from now on they decide when to let go of your funds. In my case for example it won't be available until the 11th of October and deposited today October 7th Saturday morning."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Has anyone with multiple accounts, mixed personal and business accounts, experienced cross overs of the data? Example, a signer on a credit card for a business account has their personal checking account tied to the online platform. Another example, my business partner's personal debit card transactions started text messaging me (out of the blue) his personal transaction records, on my cell phone. Chase seems to have a MAJOR problem on their hands, and it seems like no one is paying attention."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4a5d2b329d44ecb8fdd41b315f4e2d5
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{"chroma:document": "After rushing to the ATM when I got off work at 11 o\u2019clock at night To make a deposit and put my account in good standings I then wake up the next morning to two overdraft fees because it was 11:10. Last time I tried moving money over and received overdraft fees they told me it was because it didn\u2019t hit until 2 o\u2019clock in the morning and midnight was the cut-off. All of their rules seem to change often on when cutoffs are for money deposits. I also have an ATM receipt showing me last night that I had a positive available balance and present balance yet they still decided to charge me the fees. I don\u2019t recommend Chase Bank because they will steal your money at any chance they can get."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 888b3785ce424e5ab6a746ee92c83eeb
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{"chroma:document": "I did NOT choose Chase. I don't bank with them locally, I don't finance loans or mortgages with them (because they suck). But yet, my loans get sold to Chase. And then I'm forced to do business (for uh, 30 years) with a soul-crushing company that cannot be bothered to pick up the damn phone. It's ridiculous that if you are to request a pay-off so that you no longer have to do business with this awful bank that you must get it by fax or snail mail. Then you can only mail in a check or do a wire transfer. What is this 1990?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57588f5b399749c2858489561b4a4ad2
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{"chroma:document": "This bank has turned into a nightmare! My wife got a new job and they let her first check go through no problem. So Friday she got her 2ND check and we deposited it as usual. Each day the money wasn't there. We were getting worried. Come to find out they put a 2-week hold on it so now all my bills coming through are getting NSF fees and why? Because THEY decided to put a hold on it! The \"loss prevention people\" are very hard to understand and are less than sympathetic."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a0f44ab5784f47c6a052498dbd683dbe
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{"chroma:document": "After having all of our business and personal banking accounts with Chase, and even making the transition once they acquired Bank One we have had enough. They keep changing their policies on fees, and overdraft coverage and fee reversal. After speaking with three customer service representatives and supervisors this morning we've had enough. I was told different information by three different people, told different times and charged a $67.42 overdraft fee for a $10.00 charge. Yet there was $50 in my account. After this and their blatant lack of customer service, we will be closing all of our personal accounts (4) and all of our business accounts (2). I will gladly take our banking business and investments to their competitor."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a746c2b364d646d783cc4ec43ced90a0
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{"chroma:document": "I'm fairly new with Chase. I would say about less than a year. I recently had someone try to use my card in another state so of course I get an email from Chase or text asking if I authorized this. I said no. During this time I went into the branch to do a name change and get a temporary card while my new card came in the mail. Well every time I tried to use my temporary card at the atm it would advise, \"Please call customer service\". Which customer service would say it was the machine. Then I would go to a different machine and it would advise of the same issue. Then they would transfer me to their fraud department. I would have to do their system verification with a call which is annoying and a lengthy process. Come to find out I couldn't take out money every time with that card because the system flagged it as a warning that it may be fraudulent. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8d4567fccbb546d8b6acd552ba9d63ff
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{"chroma:document": "Teller at Pico & La Ceinga Blvd branch - File a complaint on the teller and there is 2 other teller was working. A female Hispanics teller help me a month ago. I wrote a huge letter in the withdraw slip. I refuse to rewrite it to fix in the box and neat. I rewrite it again, I ask for all pennies, dimes, nickels and quarter as she was being rude to me as well. As she ready to count the coin for me. I decide to deposit my withdrawal to redeposit it. She state I took the coin that I didn't touch. She would provide me service. I have to wait for minutes for a manager to help me withdraw the funds I came in for. Also say manager on duty. I reply there is another assistant on duty. I file a complaint to all 3 tellers. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e29ffd64ae84ab4a9f1b6e4cf06ad71
encoding: FLOAT32
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{"chroma:document": "Seems things are getting worse with Chase. I just recently deposit a check at the ATM because it's more than the amount allowed through my phone. $200 was available right away, the rest has a 2-day hold. No problem. Two days later I got an email and also a letter saying they changed the hold to now 9 days... OK, I can wait, but at be honest first instead of two days later changing it... note this is a check from the same person I had in the, no issue before, just now. Second, I tried to use my Chase card with an online shop I used in the past a few times with no issues. They blocked it and called me to unblock so I can use it again or in the near future. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6233e314af074aa99f5b84e6f8cc546d
encoding: FLOAT32
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{"chroma:document": "A Chase ATM malfunctioned while I was depositing three checks. While they were able to locate two of the checks, the third check, which was for over $3,000 was destroyed or lost by Chase. The burden of proof and responsibility of rectifying this situation fell upon me alone. Chase was NO help. The \"trained\" professionals in their \"claims department\", when not leaving me on hold for 20 minutes at a time, provided me with conflicting and confusing information. One representative went so far as to accuse me of running some sort of scam with the missing check. The check was issued by my employer, a public school district! Since I am not involved in some elaborate con-game with the public school that employs me, I was highly insulted by that allegation. In the end, my employer was able to issue me a new check. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48421f87ce934bcaac923ad22b7aa26b
encoding: FLOAT32
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{"chroma:document": "I did not know how difficult it is to call Chase Bank and report a lost ATM card. First of all, I logged online to my account and realized chase's system down. I then call the chase (800) 935-9935 and of course it went to Philippine customer service and I have to go thru all my request, verified my info, explained and finally the rep told me the system down and I have to call back later time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 33934f4ae115459a8040b96ff6386004
encoding: FLOAT32
metadata:
{"chroma:document": "Their limit is set to $500 daily withdrawal. Even if you have more money. I have set my direct deposit in this bank, but I also bank with Bank of America, where bill pay feature is much modern. After reducing several times the amount to be withdrawn, while other customers were behind me waiting. I was able to remove $500, next day I called to their customer service to increase the daily withdrawal, but they told me I have to wait till I have that balance in my account to call again. I have never overdrawn my account. I just set up my direct deposit and I wanted to prevent what previously happened to me. As I also bank in Bank of America, I can compare and see their deficiencies on their services."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 18938550119747e09a0c2f3bf306950b
encoding: FLOAT32
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{"chroma:document": "So I noticed an unauthorized charge on my Chase account after getting a notification that I couldn't sign in to my account because somebody had tried numerous times with the wrong password. Somebody transferred PayPal funds using their name & my account number. This did not alert Chase to stop the transaction, so I went to the bank and had to close my checking account and open a new one. This is when I was informed that my account was no longer available and that to have a new checking account I had to pay a $12 fee monthly. I said. \"Wait a minute somebody hacked into my bank account and now you're going to penalize me after you allowed it to happen?\" So basically, yep... my job doesn't provide direct deposit and they refused to take responsibility and waive the fees. $12 a month x 1 million people. That's a lot of money. I can't believe they're penalizing me because somebody hacked their system."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d4065b432a104e66af148bf555cca5b1
encoding: FLOAT32
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{"chroma:document": "I am a victim of harassment, discrimination and bullying by Chase. On August 19th, I discovered that my Chase Debit card was blocked. I phoned Chase several times and continued to be rerouted to their Fraud Division Customer Service Dept. which is handled through the Philippines! I was not given a reason as to why my card was blocked. However, I was told that I would have to provide the Chase Rep. with photocopies of 2 forms of ID and a photocopy of the front and back of my Chase Debit card... I was informed that the photo would have to be clear enough so that they could read the numbers on the front and the 3-digit security code on the back! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e7d5eb6363f54ad89a2c9c5ee283bd0b
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{"chroma:document": "Customer service through the \"claims\" department is the most horrible I have ever experienced. Their ATM took my SCHOLARSHIP check and they failed in every area to be responsive and helpful in the situation. They have no knowledge of the system they and cannot provide the customer with any detailed information other than it is \"being investigated.\" I told them that there was no investigation needed because it was their machines mechanical error and someone just needed to go to the ATM and get the check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 87f5e715e73c4b769c1867d6a2649768
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{"chroma:document": "I opened a checking and savings account with Chase Bank in Bayport a over a week ago. Both the deposit slips were filled out incorrectly by the banker which led to the teller depositing the money & checks incorrectly and left me short $2,000. I have been more than patient with them trying to correct this issue but every time I am told something, they don't follow through and here I am still without my money to pay my mortgage this month. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f9ab4b35558c4815a247987dfca23edc
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{"chroma:document": "A few years back I opened a student checking account for both of my daughters. I have been with Chase for about 6 years and been very happy with the experience until recently. My oldest daughter is 19 and works two jobs and is not big into technology. Since her account is linked to my account I periodically check the account to make sure everything is okay. Recently there were three withdrawals made out of her account and large sums and by the time I realized something was wrong and alerted her, Chase stated that she took too long to respond even with a police report and are now expecting her to pay for the withdrawals even though it was not her who withdrew the money. This was a learning account which is why it is called a student account and yet they expected her to behave like an adult that it had an account for 10 years. This is a 19-year old that works two jobs and again is not big on technology. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2deade65356048eca94a9f18a90e8539
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{"chroma:document": "I went into Chase Bank today to open checking and savings accounts. It's over 100 degrees in San Francisco today and I have a broken ankle so I have to use crutches. I decided to get some shopping done before going into the bank, making that my last stop. However, while I shopping my phone was stolen and because of the time it took to file a report I didn't get to the bank until 325pm. I was told that because of the time it takes to open 2 accounts and that the bank closed at 400pm I should come back the next day. Though the heliport threw in a very snotty, \"And make sure it's not right before closing time.\" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57064a165b134a589b97148e620a9a5e
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{"chroma:document": "My name is Rick ** and I was a member of Chase Bank for the past 20 years. I was brutally accused of a crime in which the defendants in which are employees of the Chase Bank (Located on Crenshaw & Vernon) viciously accused me of (Groping an Employee of that branch). The situation began on August 10, 2017 as I was making a routine deposit into my bank account using the ATM machine located inside the entry lobby. I then decided to get some information about starting a second chance account for one of my friends and colleague based on their need to have a functional bank account needed before signing up for a modeling agency. I was greeted by one of the bank personnel after signing in at the front of the bank lobby. After going into the cubicle of this bank employee I began asking general questions about this second chance opportunity for my friend to start her account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c25d79c8da604ee4a92e96dd70cc6185
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{"chroma:document": "Chase is one of the worse banks to do business with. All they're interested in is your HIGH balances and how much they are going to make off of you, while they rip you off slowly. I was notified of a low balance, and made a deposit within 24 hours, they charged whopping $34 overdraft fee for being overdrawn $15, even though I had made the deposit. Well because they charged this incredible fee, this put my balance down again, and as I was notified of a low balance, and made a deposit to correct this, but no, Chase was not happy they felt the need to charge me more. If being a loyal customer gets you this, then I will move along to another banking institution. I was with Chase when they were Bank One and continued on when Chase merged with them. I have been with them over 20 years. This may be ending soon however. I am considering changing banks. Does anyone have a bank they trust and recommend?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2a6b3c65cbf4413fb91761539f6aec5f
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{"chroma:document": "Chase double paid my taxes - told me I have to wait up to 90 days. They made a payment on a mortgage that was paid off. Their 1% cash back program is void if you sell your home even a day before the anniversary date and get a new mortgage with them. They made a payment on a \"STOPPED PAYMENT\" account. In my opinion Horrible customer service... Do not get your mortgage with them. You will have headaches for months! I am going to refinance asap!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c5e15a5b845435a824a95a69d1fc497
encoding: FLOAT32
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{"chroma:document": "I have been a customer of Chase for over 10 years. I recently found that they have been stealing money from my account. I have a Premiere Checking account. When I opened it there were no fees assessed and there it came with free checks. When they overdrew my account today, I found that they have been taking a $20 fee from my account without asking me or informing me properly! They now want me to change accounts when my terms should be grandfathered in. This is ridiculous! I am considering causing a big stink about this. I am sincerely hoping complaining here in hopes that my issues are finally taken care of."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48cfb03977db4819a1119ad902b1ada1
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{"chroma:document": "The bank shut my account without giving me any reason after I made a cash deposit at branch. They said my account was good then a few hours go by then they closed it down without any reason. Chase needs to close down all locations and go away for good. They suck. They love taking money from people. Whoever invented Chase and owns it does not do a good job at all with his Business. His employees suck. That whole company sucks. The CEO of that company dont do anything Either. GOODBYE CHASE. THANKS FOR NOTHING."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 05188a9b3f2b41d2993f7db7c9723f40
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{"chroma:document": "Any time I have went to the bank everyone is always helpful, not the same at BofA! That is why I am with Chase!!! Great move on my part!!! Happy with the atmosphere at Chase!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b046e413c59445ba1326d5c48e39e79
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{"chroma:document": "While Chase offers services needed, great Customer Service and readily available online information/services, the company does not protect customers as well as they should. More than once, my account was compromised and possibly hacked. Chase has in the past, wrongly charged my account fees and have had to reverse the charges. With all written, I will Only bank with Chase. I trust Chase more than I can trust other banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ac488d55598f4c4299bc24513c8bd45a
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{"chroma:document": "They support disabled veterans, I found this bank to be professional and courteous staff. Several ATM MACHINES INSIDE AND OUTSIDE. Chase Bank has several branches in the Dallas tri state areas. Express checking, and the branches can also order foreign currency in 24 hours."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 011e5d7120a64c7aacb89872b26599dc
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{"chroma:document": "The last time I refinanced Chase was not available. Was bummed. However, if I had to refi again, I would consider them if their rates were competitive and low."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5218fa87bb5e4f3fa4104be5e6cecbc5
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metadata:
{"chroma:document": "I feel that although Chase is better than some of their competitors. But when faced with a computer problem or other of the ordinary they just make answers up. Very professional and maybe illegal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3891eb7cf93a46dba5c1e984f27660f6
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{"chroma:document": "Customer service is farmed out overseas so you can't understand what they're saying and it is obvious that they don't know a thing about their offering. They're reading off a script and it is incredibly frustrating. Tried to set up a car payment recurring autopay and Chase doesn't let you complete the entire process because if the last payment is different than all the others (which it typically is with ANY TYPE OF LOAN, CAR, HOME ETC.) it won't let you! So they tell you that you have to remember to come back in at the end of your payment cycle (3 years from now!) and remember to change that last payment to the correct amount! Ludicrous! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e0b4cd9ee0b74fc19c2c1ea67ea3aff6
encoding: FLOAT32
metadata:
{"chroma:document": "Solid bank that you can depend on. I have been with this bank for 35 years. Checking is free if you keep a certain limit and they offer other services for investing."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 07db39d2b6c8479f8f1ffe8045ffe0ef
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking at Chase for over 7 yrs. I never had a problem. If I needed to resolve a banking issue the Customer service is always Great and Helpful in solving the matter."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 518ca275c7594c72afb4b1810de9d17c
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{"chroma:document": "I have credit cards with Chase Bank and had one that had fraudulent charges for 855.00. Two tickets to Jamaica. My concern was that this spending was uncharacteristic for that particular charge card since it was used for farm purchases. It is not that I was charged for it but it simply seemed that Chase did not recognize the stress that fraudulent charges created on an individual."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8863a6f92a1546fb9028736afb12fc9a
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{"chroma:document": "In general the services are OK and accessible, however I do a weekly transfer to my wife's checking account and it takes 48 hours to be processed. I hate to see the funds deducted from my account one day and not seeing any activity on the receiving bank for two days until suddenly it shows. When I do this with a check it only takes 24 hours, when I do this with cash through ATM it takes the 15 minutes I drive from one ATM to the other. I believe these 48 hours of my money on limbo is the most annoying thing I have experienced with Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ce30db9150454c529c5bc910b3a418ec
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{"chroma:document": "Chase sends me an overwhelming number of offers for no interest balance transfer but when I decide to take advantage of the offers, oops that is not available at this time. No option for exception even though I have excellent credit rating and payment history. Very frustrating."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 839c7ebe59fa4bd3ba4d1b4e7fa30686
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{"chroma:document": "My relation to Chase is limited to having two no-problem accounts, receiving all my pensions and paying my bills and using their debit card for all purchases. They have sent me multiple security inquiries and resolved very well a little robbery, but I do not apply for loans of any kind. I check their app daily and I am pleased. Their employees have always been very polite in person or by phone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d2effbf914134a74bfe4699a5fe364a7
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{"chroma:document": "What I like about Chase the most is the financial services. They have services to fit everyone needs as well as income. Additionally their online service is easy to understand and navigate. The security is adequate for online activities. However for credit card security there's another bank who is very vigilant about credit card security."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d987faffcc8549f8a09fbf11f1b1ccfd
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Chase for a year. A few months ago I stopped my direct deposit and now am getting charged 12 bucks a month for service charges. Do not like this and might change banks soon."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 915c8d220d064584a95778ba7d966b2e
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{"chroma:document": "Chase Executives do not care about their customers. They refuse to charge back a charge that was fraudulent and I had to get the services of a consumer agency to get my money back. Chase refused the charge back to the bitter end, protecting the merchant I proved to be fraudulent."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have been a Chase customer since they were American Fletcher National Bank, which evolved into Bank One, and eventually Chase. I have had the account in question for 20 years. I recently discovered that a fraudulent company -- VOIP -- had been performing automatic deductions from my account using a name that I have never legally used and an address that I had not lived at in over 6 years. I filed a claim with Chase, as over $500 had been deducted from my account over time. When I pointed out that the company was fraudulent you cannot get an answer during business hours, nor contact them through their website -- and that the information they used was incorrect, as well as the authorization on the bottom of the ACH (that my approval had been sought on whatever day of that month), Chase had me close my account out, but denied my claim."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Have numerous Chase \"products\". Their credit card is NOT competitive at all - even with exceptional credit score and high $$$ in checking, savings and CDs. They have taken all tellers out of banks. I've moved more and more $ to my credit union accounts, where they actually provide some service; and have better rates."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5770bc337b4d4a068ed901dc2c6e826e
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{"chroma:document": "Awesome, amazing customer service safety account take carefully my acct. Thanks. My bank is truly and safe financial institution with a good record and experienced. I recommended to people and friends."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "They're friendly and the bank itself helps people like me who are trying to avoid fees. I was over drawn due to small purchases, didn't realize they have taken a fee of $35 for all five transactions, went into the branch, branch officer helped me return all my fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have had no problems with this bank as of yet but worry constantly about the security of my accounts due to the constant news of hacking. Chase has performed very good so far and I\u2019m happy with the online ability to pay bills. Has been a wonder to me and the ability to deposit my checks online has been nice too."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I opened my acct in Colorado but we moved out of state and I will not change banks. They do not have Chase where we live but I still deposit my checks and use their bill pay services on my phone. Always very helpful when I call and never one problem! Also, their fraud team is exceptional!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have two banks I have accounts. The first bank -Bank of the West - I have had an account for over 30 years, but have never assisted me when I needed them. I've stayed with them so long maybe out of convenience...direct deposit and automatic withdrawal accounts, etc. However, Chase, who I have had an account for two years, has always gone out of their way to help me...military discounts, parent-children combo account assistance and business account to name a few. Finally, their customer service has been second to none."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I've been banking with Chase for about 10 years. Their branches the numerous, the customer service is 99% grade they were employees are extremely helpful and their products are good. However their fraud prevention leaves something to be desired in that if there is excessive activity on your account, rather than getting in touch with you via phone immediately, they either send an email or don't contact you at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 594789a545bd4b869593083dacd00884
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{"chroma:document": "The company has a very caring organization. The staff and its services are setup so that the consumer always come out on top. Offering an online app that is user-friendly, even for the most challenged technological person... you can access your account from anywhere and feel safe doing so."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Efficient, courteous, always available 24 hours per day. In person real exchange sees your interests are protected, is forgiving officers go to great lengths to see that exceptional service is given to you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Well, I am very happy with Chase Morgan Stanley. I feel they are accurate and reliable. I really like the ATMs in Kings Plaza because they are very modernized, and when I deposit a check it usually clears right away or give you the date when funds will be available. The people who work at Chase in Kings Plaza are very nice and the representative on the phone are also very polite and accurate."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76c77484bbab4d2c8d3a3b259e25ec5c
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{"chroma:document": "Every time I go there I get amazing customer service. There's no words to describe Federal Way Branch. The manager Many is outstanding. Everybody does very wonderful job."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 46aef1cf3dfb40c3b0763ea409e13338
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{"chroma:document": "Chase has successfully combined the muscle of a big bank with the phenomenal customer service of your local credit union. Their online banking features are uniquely geared to the consumer with convenience and security as their top priorities. I only have to step inside a branch about once a year. How fantastic is that?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bac959b3d2554dcc8d1270570fbc76fc
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{"chroma:document": "Banking with Chase from 2008, closed accounts recently. Chase fraud department paid a claim I believe was fraudulent. Fraud agent told me if I returned the product and provided the tracking number I would not be charged, I agreed to do this. The offer was: free trial sample, only pay shipping. I called the company during the free trial period and canceled the account, and was told no additional charges would be made. Called Chase fraud department back to confirm that returning the product would close the claim the company claimed was legit. Chase told me \"No the charge was legit\" and they charged me. After banking with Chase for almost 10 years with no problems and a good relationship with local bank representatives this is how they protect you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I do not have a problem with my bank, they are very friendly and very helpful. They help me both on the phone and in person. I am hoping to even open a savings account for my grandson in the next 6 months."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f4dcfd7af8745568ae191a7355f8a6b
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{"chroma:document": "Outstanding service. Knowledgeable employees. Strong selling approach. If I have a routine transaction, I will absolutely get a sales pitch to the point that I try to avoid interaction with Chase Bank's employees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f36534909be64b269fc2c5c4073f8883
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{"chroma:document": "I am a small business owner and Chase started charging fees for doing more than 5 account transfers per month, charging up to five $34 overdraft fees per day, sometimes on days when their system is down and I cannot even check my balances. Disgusted with Chase and looking for a different bank to open a business and personal accounts. Beware of this company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 611bd5925c1340dba0ee32b137d04d21
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{"chroma:document": "The bank tellers have always been courteous, efficient, and helpful. They are friendly, patient, and willing to repeat any information I do not understand. I just wish the waiting on line wasn't so long."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42af29aa888e4d92980a14ad25370eab
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{"chroma:document": "I have had dealings with Chase for over 5 years. Whenever they made a mistake they promptly rewarded me by depositing money into my account. I have never ever had another bank do that even though they were at fault. I strongly suggest for people to bank with Chase."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 54fdf6fe06c347e0a6862a7d2cf22155
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{"chroma:document": "If I ever have a problem it is easy to get help and resolve. I am treated very well and the employees are eager to help. They are most everywhere and online banking is a big plus. Would not switch."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase Bank has never given you any problems at all. Love their customer service, their apps and to do business with Chase Bank company. Always been protected by fraud credit card transfers or purchases. If I had any problem at all one phone call took care of the problem."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a4db4add6d7437ab33dfeb7bd56cd86
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metadata:
{"chroma:document": "Chase Bank came into town offering you everything. They paid you to open an account, one year later they closed that bank in your town and told you would have to bank in another town."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 79c2574440e442139699ab81382a2902
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metadata:
{"chroma:document": "Chase Bank has had issues trying to establish CD's under a living trust. The bankers have a problem keeping a customer's already established profile and sets up another profile causing problems when trying to see all accounts on ones online statement."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Quick and friendly response when there is a problem. If unauthorized charges are made I ALWAYS get reimburse, never get punished. If a new card is needed it arrives in record time. Nice and easy to use website."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5814a19de2d4faead4f9398be47ea93
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{"chroma:document": "Constantly trying to get me to use their investment services. Also, I have linked checking and savings. Savings is supposed to give a little more interest. However, if I don't check they often give the same lower amount for both and I have to go to the bank to get them to correct the savings interest."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 069953ca72cb41ebba74356246e7a570
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metadata:
{"chroma:document": "I live in a smaller community of about 40,000. All of the Chase branches in my area have exceptional customer service. I split my personal banking between Chase and another bank, but all of my business banking is through Chase. When I have needed special services, Chase management has always been extremely helpful and accommodating!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 32a29c7de5b94963b7fd6c78675221e9
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metadata:
{"chroma:document": "I have been with Chase for over 20 years. I have found them to be helpful, willing to listen to my concerns and willing to have a thoughtful discussion about my needs. They suggested I open a HELOC about 12 years ago and it has proven to be the best thing I ever did. I am an excellent money manager and this tool just gave the flexibility I wanted at times after my husband passed away. My ONLY gripe is that they can be painfully slow getting to the window. In one instance, I was calling the bank to see if they were still alive and well when they finally showed up."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 32d7823ea0d34d07b39d48d407fcf9b9
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metadata:
{"chroma:document": "Fraud alerts to verify info/purchases are good... Easy text messages and nice customer service at the branch near me. Much improved online banking, too. The online banking is easy to access and use... Definitely improvement!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c77468bc46cb430c83c319d723ad0676
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metadata:
{"chroma:document": "Their customer service is very bad. If you need help with something when you walk into the bank you have to make a appointment. They have a teller at the window and when their line of people gets to be more than 8 they will call for a 2nd teller. Staff resources and management are never around. They charge fees for everything and the fees are high."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f69b90a5f30490fbece375f85ea3ef1
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metadata:
{"chroma:document": "They sure could offer more interest on their savings & checking accounts. I prefer the old web page over the newer updated one but they don't offer you a choice. It seems big businesses do not understand the KISS principle anymore (Keep It Simple Stupid)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff4e016893494ffcba4440da41e512b3
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metadata:
{"chroma:document": "We need to enter out SS# to talk online to them or ask a new card. Never happen! The bank employees were helpful but the online process is unrealistic."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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metadata:
{"chroma:document": "I recently issued a check to a travel agent who turned out to be fake. I went to my bank Chase and told them that this is a wrong transaction as I was cheated. Bank did nothing to retrieve the amount."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 275cbe6784da408f893fea20934cc232
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metadata:
{"chroma:document": "Chase Bank has good tellers, available officers to discuss financial transactions with and great banking locations. It's easy to get to them. Online trading they offer if you have an IRA is also good."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d512817f1ca94027b4165f4443fac0f1
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metadata:
{"chroma:document": "I made an online purchase that was incorrect and Chase Bank solved the problem with my debit card. If you lose your wallet, that would be a good test."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f81c666f1ca4b0eadb460d1300e6240
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metadata:
{"chroma:document": "I'm happy with the service. The locations are convenient. I haven't applied for a loan but I would like to challenge that on purchasing a home. Customer service is very knowledgeable about their products as well."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a10e1e3f5610467eb557b93022474508
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{"chroma:document": "Chase is absolutely ridiculous when it comes to \"nickel and dime-ing\" - I've been with Chase for 4 years now and have had the worst experience, consistently, for the past four years. After this last circumstance I am closing my account and never returning. (The only reason I stayed for so long was for Chase QuickPay and how often it was handy but now that there is Venmo, who needs QuickPay?) "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 73c0a77fe19842daa12d7cd57a11c009
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{"chroma:document": "The process does not work -- I can't believe my bank did not back me up! Chase received a document that showed my signature had been FORGED by the retailer (they sent me a copy!), but because the retailer refused the refund (based on this forgery), Chase closed the case and I was left to pay the $140 after never receiving any merchandise. Very disappointed. Hours and hours of email, written and phone communication."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c2dbe84fbddc41b6b906dd03dc966a73
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{"chroma:document": "I have banked with Chase for decades and will now be closing my accounts. They have closed my branch - the one with good access & parking. The other branches have NO parking which now requires me to walk some distance to enter & do my business... or I can drive 5 miles to the next city to have ease of access. I think not!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23a1ebfe22134ae19a5b843dd17d59bd
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{"chroma:document": "Chase Bank charged me a returned check fee for a payment I had authorized because an unauthorized deduction was made from another credit card. They would not let me dispute it because it was another financial institution. Therefore, I was overdrawn $25.70. I put $30 in to bring the account current and they tacked on the fee to make the account still overdrawn. I will be withdrawing my money from their bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eaddc79f433c4308aa36b864a823a00a
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{"chroma:document": "Chase continues to overdraft clients who shouldn't be over drafted. I have been with Chase for a long time (Too long). I woke up this morning to 2 overdrafts even though I checked my account at 11:30 last night and everything was fine. Spoke to 2 customer service reps who agreed the overdrafts shouldn't have happened but there was nothing they could do about it. So Chase gets $68 from me that should not have been taken. Beware of this company. Your money would be safer under a mattress."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "Chase has the worst customer service!!! Its executive office does nothing but wasting customers' time!!! Especially CLARIS AT 877-658-5560 ext **!!! I had a dispute claim from February, have provided Chase with all the information that was requested... Until now 8.1.17 my case hasn't been solved... They closed my case due to not providing information... None of my return calls were logged... No information was showing on the system that I have provided after my claim date... Claris stated that \"you have never responded us after filing your claim so your claim is denied...\" They pretty much got my money 480$... Worst bank. Worst customer service providers!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "The most sorriest bank in the world. What kind of bank promises you overdraft protection then in their fine print at their discretion. I had made a car payment. Was short about 5 dollars. Figured I would be ok due to overdraft protection they said I had. They sent the check back. Charged me 34 dollars granted I had a majority of in the bank. Went ahead and made my car payment which was now 39.00 short because they charge me a fee. Two days later paid the remainder of the car payment which that was 5 dollars short in the beginning now 39 because of them and it went through no problem with 34 dollar overdraft fee. I turned off overdraft protection because it's not protection which is supposed to turn away any check with no fee if there's no money in the account. These idiots put the same check I wrote in the beginning through with no issues and 34 dollar fee I turned the protection off. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I am a small business owner that went to the ATM to deposit a 4 checks that come up to a LARGE amount on Friday 7/21. There was an error and it ate the checks w/o registering them. The ATM's are services by an outside company and therefore the Chase branch is not able to open the ATM's. I was told that within 48 hours business days I would receive funds until the claim has been settled. It is now over 1 week and they have yet to credit my account with any funds and will not give me any insight on when the funds will be in my account. I have talked to supervisor after supervisor and all they can say is we'll have more info in 48 hours... which means on Tuesday they might be able to tell me when and if I will get my funds of over 6 figures. (10) business days later I am beyond frustrated!!! I have a business to run and I will not have enough in my account for Payroll. HELP!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 086555afe3784e75ad021ebf9ea73648
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metadata:
{"chroma:document": "I waited on hold on the phone for a Chase Customer Service Representative for more than 45 minutes. Then I was told that I needed to be transferred to another department and was placed on hold for an additional 45 minutes. I've been banking with various financial institutions for 30 years and I've never had to wait this long to speak to a customer service representative. Not sure how Chase is addressing this but hopefully they will make some serious changes in their customer service department. Customer Service is not good Chase Bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: edec92a755b84a8cac2d635a698d5878
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{"chroma:document": "There are very few options available for teens to practice responsible saving and spending money. We opened a Chase teen checking/debit card tied to our account in 2015 for my son when he turned 13. On June 9, 2017 he had approximately $1400 in his account, and tried to deposit a check that was more than 6 months old for an additional $1000 (finally cleaned the room, found the check from November, what was he thinking? This is an example of learning) and left for camp across the country two days later. It was the first time he was flying alone. While he was at camp, Chase decided there was potential fraud in his account due to the attempted deposit and canceled his debit card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 954417cf016f460384a31f33dc23ba9e
encoding: FLOAT32
metadata:
{"chroma:document": "I am a US expat living in Brazil and have been using Chase Bank routinely to make wire transfers from my account in the US to my account here in Brazil for well over a year now. Two weeks ago I attempted a wire transfer and got a message that said \"It looks like this part of our site isn't working right now\". I have been on the phone with Chase Bank now for 2 WEEKS and the problem has still not been resolved - they punt me from agent to agent and give me the same information that's on my screen. They are abysmally unhelpful and don't even attempt to suggest a remedy. Chase Bank's customer service is the worst I have ever experienced in over 3 decades of banking on 4 continents."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e6ed61d5f8c4fc49afd50a248f3ca51
encoding: FLOAT32
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{"chroma:document": "I've been with Chase, Bank One for 30 years. Chase removed 585$ from my account without any clarity of who received those funds. It was fraudulently taken, and the vendor they claimed they sent it to states they never received a dime from Chase or my account. Chase refunded my account originally, only to remove it again two weeks later. Again without verification of where the funds were dispersed. I've spent hours on the phone with their customer service reps and they refuse to place the money back into my account, or verify where it is. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e552a4a4b7b46a3b2dfaf6427f616d5
encoding: FLOAT32
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{"chroma:document": "Rude people: I was having emergency surgery. Needed to get a will notarized. She said first they don\u2019t do hand written anything then per the website they do wills but she said she has it in writing where they don\u2019t but could not show me. Called to file a complaint at the 800. They told me we have nothing will be done."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 47c1353f366442928980b8062b3be276
encoding: FLOAT32
metadata:
{"chroma:document": "Had a large balance I decided to pay off when I sold my house. I paid the card off in full and continued to get an \"interest\" charge. I paid the \"interest\" and closed the account, chopped the card up and threw the pieces away. Then a month later I get an email of a statement-! That I have a balance of an interest charge! I call customer service and was told I paid over the amount I owed but there was an interest charge!! Didn't make sense! I kept getting the runaround and put on hold twice- talked to a third person -all three told me I owed different random amounts!! By this time I was so livid I paid once again being told I'm paid up in full- and this time on a credit card that was never used and closed over 2 months before!! This company robs people -DO NOT USE CHASE -HORRIBLE customer service! And prepare to be robbed!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 894ee08675e34c2897770cbd898cffd3
encoding: FLOAT32
metadata:
{"chroma:document": "Chase is the absolute worst bank ever! I placed a stop payment on an item last week and thought everything would be ok. Wrong. Several days later the company I put the stop payment on was permitted to take money out of my account. Even Chase assured me that the stop payment was in place and my account would be fine. On payday instead of a $250 paycheck in my account there were 2 payments that were permitted to go through from the company I had. Placed the stop payment on but also 4 bank fees tacked on top of that, my paycheck was and so was being able to make my car payment. I tried to get Chase to fix this mess and all I got were empty apologies. Take my word. Avoid Chase like the plague."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9d07f6a2e11c436997ff4d7945ddf2cc
encoding: FLOAT32
metadata:
{"chroma:document": "I deposited a check with my name on it in my account 2 weeks ago. The bank put a hold on it stated it would be available on 7/25/17. They then told me that if I went into the branch with the receipt that they would release funds to me today 7/19/17. I did that and funds were not released. Chase Bank has the worst customer service EVER! I am going to do my research and find a bank that cares about the customers and not just the money! It's no wonder they have bad reviews. Shame on you Chase for AWFUL BUSINESS PRACTICES???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2dd83e7a65d649d18c4d763a3ad495ca
encoding: FLOAT32
metadata:
{"chroma:document": "Chase is the worst bank ever, I opened up an account June 5th, today July 18 and my funds were wiped out and account closed. No communication from them just a letter saying they were going to close my account. I went to the branch about 10 days ago employee said to wait 2 more days bc it was coming in the mail, waited more than 10 days and nothing. Just came from the bank spoke with a different employee, he said the bank is withholding my funds, that I have to go with the payee for the 2 checks which is my husband and my 8 yr old with 2 proof of id's to prove their identity and they will release the funds, I deposited 3 checks from an insurance company, checks were issued with different payees but when opened the account banker authorized and said it would be a problem."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2048e94d9c614a9093a423289dceb032
encoding: FLOAT32
metadata:
{"chroma:document": "I signed up for the Chase Southwest card at an airport in Oct 2016 for the benefit of points. In December I received a bill with an annual fee and late fee attached to it. I immediately called to say I did not have a card yet, and they refused to waive the late fee. I then received the card a week or so later. I activated the card in December when it was received and used the card to make the required purchases in 60 days. When I did not received my points, I called customer service. I was told I met the required purchase amount and would see the points on the next month's statement. The following month I still did not get the points. I called again and was told I needed to make the purchases by December because I applied for the card in October. REALLY!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 97b63889186f455e820d15acd491763a
encoding: FLOAT32
metadata:
{"chroma:document": "If you ever going to get a credit card from Chase bank, aware of their customer service and fees. If you going to pay whole balance on time you are safe. Otherwise good luck. If you call their customer service line it will redirect your call to different country who doesn't know the value of a US customer. Doesn't know how to treat you. I had a representative even doesn't know to explain how Chase calculate interest on your balance. I have been a Chase customer for more than 5 years and service I received earlier was really good. However, now it's become worse. I recently had two bad incidents where I try to resolve some issues with them. They never look from the customer side. You only get to hear \"Sorry we can't do anything from our side\". I hope writing this review help them to improve their service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a1eef021a489413db2d3108cdf6244b2
encoding: FLOAT32
metadata:
{"chroma:document": "I have banked with Chase for 8 years now and have had no real issues with them. My experience has been wonderful. I have moved several times and they are always easy to change my information with. I have no issues finding a branch to make deposits, if need be. If a branch is not available, mobile deposits are available. My mobile deposits have always been processed in a timely fashion. No complaints here!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bc87b072adc54cc3bc3c6dbe8f0cdae1
encoding: FLOAT32
metadata:
{"chroma:document": "Chase emailed me regarding a company trying to charge my account. The company had an expired expiration date and the incorrect billing address. I responded to the email that it was a fraudulent charge and I did not want it charged to my account. Chase paid the fraudulent charge. I have been trying for three weeks to get this charge disputed and cleared off my account. It has been a hassle the entire time. I filed the dispute with Chase online for the charge that should never have been made on my account. I received a letter from Chase requesting the same information I have already provided about the dispute two times now. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae7499bee79144428d052205351a2c73
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a Chase customer for 10 years - no bounced checks, no problems with my balance whatsoever. I recently went to a branch and requested they make a financial statement for me with some very specific information and the banker refused. He made several excuses about why he couldn't do this for me and it was obvious that he just didn't want to. I then emailed customer service online. They told me to go to a branch location to get the statement. I finally found someone working at a branch 30 miles away from my home that is willing to write this simple statement for me. This is ridiculous. I think I can do better in a bank. They want people's money but refuse to help in any way."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 424542fb6bbc48a599c60b1d979bb235
encoding: FLOAT32
metadata:
{"chroma:document": "Chase Mobile app is providing incorrect account information. Some charges will appear one day and the next day not. The app would say \"You have x amount available.\" Then the following day the charges shows up. Then you're hit with numerous overdraft fees. Also the automated telephone service provides you with the incorrect account information such as charges and available account balances from what you actually have in your account. Chase is frauding their customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0191a285ee294576b205fe8bf6587ed5
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a Chase customer for over 20 years and I added my husband when we got married. In the last six months someone was able to use my husband's cell phone number to take money. We changed our account number and got new cards and in the last month someone knows when we are getting paid and withdrawing money from the ATM. Not impressed at all."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9846252865fa4b29abb07210cc739b18
encoding: FLOAT32
metadata:
{"chroma:document": "I'm trying to make my first Car payment which is due today, and lucky me, all Chase Branches are closed right now due to System failure? I can't even phone them to make my payment, it's literally down everywhere. This Bank is COMPLETELY unreliable, First time using Chase and this happens? Lines of angry people outside the Banks wondering what is going on. How unprofessional. I'm glad I bank with Wells Fargo. Thanks Chase!! Because of Chase Bank I will have a late car payment and be charged with a Fee."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8864c00411ba4447a14b3914163c47f7
encoding: FLOAT32
metadata:
{"chroma:document": "The ATM machines by my home in Riverview, FL NEVER work properly. Both the drive thru and lobby machine almost never can accept deposits. I have to go purchase a money order and deposit thru Chase Mobile. This comes with a 2 business day wait for the funds to be available. The fraud departments continuously declines my purchases at the worst possible times. Last week I made 2 separate purchases at the same restaurant and the second transaction was declined. I had the funds. Does Chase realize how embarrassing this is? I see why they have to pay people to open a new account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f3689133d2024d46bd89290470b844a8
encoding: FLOAT32
metadata:
{"chroma:document": "I am having a credit card with Chase Bank. I was told that my promotion period is on certain date. Automatically, I think it would be the statement date. However, life is not what I dreamed of. Talked to my Chase representative, all I was told that I have to pay off by the date that my promotion is off. Hence, I talked to \"my Chase representative\" again to ask what exactly interest amount I would have to pay Chase. Well, I received an answer exactly like what I see on my statement. You have to \"love\" Chase when they always play with their words."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 398b0841844c4973a86bd184d5c0d39d
encoding: FLOAT32
metadata:
{"chroma:document": "THE WAY THEY TREAT YOU AFTER YOU GO THROUGH MEDICAL PROBLEM: My bill was under $4000 when I couldn't pay. They waited until my balance was over the $6000 limit before they closed it and they let someone in California get a duplicate card and use with Uber."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aab2ff7243f1426abc3c5ea6a6c9aa78
encoding: FLOAT32
metadata:
{"chroma:document": "Why is it that someone has already identified the problem and given you the fix to the QIF download issue into budget programs and you refuse or are not quickly taking action to resolve? This issue has been since March 2017. We use our Chase Credit card for everything. Issues like this really makes an unhappy customer. And with all the other choices I can go to, your lack of response makes me want to choose another bank to give my business too. I can also see from your overall review of a 1 star from ConsumerAffairs that customer satisfaction is not your number 1 priority. I hope that you take time to make this right for myself and all the others having the same problem."}


