# embeddings_queue

created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 18db06f99d6947d5931ad014c012fb30
encoding: FLOAT32
metadata:
{"chroma:document": "On 10 10 17 I bought a repo from US bank of which I paid the taxes up in my HUD. Now I'm being sent a bill from a collection agency for US Bank trying to take my house away. I paid cash for this home out of my 401 K and receive retirement just enough to survive and no one will talk to me. They put me through to prove I hold for a hr or so and get cut off. What a racket. Sell you a house then take it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b3e7988546104e6aafd2181979f809b2
encoding: FLOAT32
metadata:
{"chroma:document": "My business account is from US Bank, on September 22, 2018 I could not deposit or withdraw my money, and it was like that for 10 days, I called in and spoke to a manager at Garden Grove CA branch (Inside Vons Valley View), her name is Sonia **, Not only she was not knowledgeable, she was not helpful. She claimed she can not give out the reason until the back office tell her why account was on \"hard hold\". A day later I called back, ask where is Sonia ** and of course she was busy, when I asked when are they releasing the \u201chard hold\u201d and what is the reason of the hold and how come no Executive write me about this? The customer rep said they have no knowledge until back office get back to them. I was smoking furious, it is a business account and I have transactions every day, the following day would be my work money direct deposit day. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 87cc1893dd084d59b080beed184839c7
encoding: FLOAT32
metadata:
{"chroma:document": "In June 2018, I put a charge on my US Bank Platinum card for $2336.10 thinking we were still in the 0% interest charge period. Later that day, my husband told me we were not still on the 0% rate. They send us courtesy checks all the time, so we called US Bank customer service. They said to write the check and deposit in our non US Bank, then we could pay off the $2636.10. We wrote a check from US Bank for $3000.00. The check amount was supposed to be 3.99% interest. Based on that information, I set up automatic payments from our bank to US Bank. When I realized they were charging me 18% on purchases, (we weren't making purchases) I called customer service. They informed me that my purchases was the $2336.10 and what we paid with the $3000.00 deposit paid off the check from US Bank. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 139c7816e1c646c9b638f78eac924c0b
encoding: FLOAT32
metadata:
{"chroma:document": "STAY FAR AWAY!!! CAUTION!!! WORST CUSTOMER SERVICE ON THE PLANET. I signed up for a 0 interest credit card because I was having a surgery. The day of my surgery, my card was declined. I spent 15 minutes trying to get someone on the phone. Try calling 800 285 8585 and see how long it takes for your call to be answered. Also, I have gone into the branch 2 times to set up autopay for my credit card and keep getting declination letters. It feels like they want to make it hard to set up autopay so they can make money if the payment is not made on time. I feel they should be shut down. DO NOT SET UP ANY ACCOUNTS. FIND ANY OTHER BANK."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b24f0d40a1b4e1ba174f3545c97c7a0
encoding: FLOAT32
metadata:
{"chroma:document": "If US Bank was the only bank remaining in the United States I would surely not use them in any future purchases. They nickel & dime the customer when a payment that has become late (NOT at the fault of the customer). Though when the error is pointed out to them they stand by the late fee rather than standing with the customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: be46b0b8c5c64c0b9a45baed3d3755fe
encoding: FLOAT32
metadata:
{"chroma:document": "I recently applied for a new card with US Bank. I have a credit freeze through Equifax so any new application always elicits a phone call to verify that yes, I did indeed request a new line of credit. A voicemail left on my cellphone gave me a number to call and a reference number. I call - I navigate through the computerized system - I enter my SS # - I enter my zip code - I get placed on hold - my call is answered by someone who transfers me - I am on hold for another long period of time - person says they can't find my application - I lose my patience and hang up."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d5352b6413e44cd86498a2d95ee3360
encoding: FLOAT32
metadata:
{"chroma:document": "Signed up for the promotion of $100 gift card with a US Bank REI credit card signup. Fulfilled all of the requirements to earn the gift card, but never received the gift card. Canceled the card a year and a half later, and realized that I never received the gift card. Called US Bank, but they would not correct the problem because the account was closed. This card promotion is a scam."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 422edb06e2b7449db8b1ea4ba8bba29a
encoding: FLOAT32
metadata:
{"chroma:document": "I am not a US Bank customer, and after my experience trying to assist my disabled sister today, I will never be a US bank customer. The staff at the 35th Avenue and Bell Road branch in Phoenix, AZ are extremely rude and unprofessional. My sister is disabled and has cognitive issues and has a checking and savings account with US Bank. She was in a car accident a week ago in which her car was totaled. Today, I took her to the insurance company to pick up the settlement check so she could replace the car. We went to the US bank close to the insurance company to deposit the check. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 901948b62c014cf68bb5ce8a9ccf9b16
encoding: FLOAT32
metadata:
{"chroma:document": "So I called the direct number for fraud and lost stolen. After waiting 45 minutes on the phone the lady picks up and tells me that she needed to send me to another department and so I was put back on hold for another 30 minutes. After no answer I hung up. The worse customer service ever and very rude."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6a978190564f4963bc754c11d6edfee0
encoding: FLOAT32
metadata:
{"chroma:document": "I moved my business accounts over to US Bank and ordered credit cards for myself and select employees. I also applied for a credit line for the business. After a couple of months (all kinds of ever changing excuses) I finally got a denial for the credit line. The branch I Was dealing with needs some serious training on customer service, no one really cared if they lost our business. I also had months and months of issues with the credit card billing to a \"Central Account\". Something that is routine for most credit cards is exceptionally difficult for US Bank folks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b67ea887ca4b43eea999ac451652d45a
encoding: FLOAT32
metadata:
{"chroma:document": "I have a student banking which prevents my account from being overdrawn. I was in a car accident and hadn\u2019t thought to check my bank because no money had been moved through due to myself not being able to work... Checked my bank and my account got overdrawn almost 200$ and they closed my account AND SENT IT TO COLLECTIONS!! Never once did I get ANY notification stating that my bank had closed my account or anything. There solution? COMICAL, ended up having to pay 200$ and they couldn\u2019t do anything for me. Lol. Been with this bank for 5 years."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3e0f4397d53343b09af6b6c4302bfd8a
encoding: FLOAT32
metadata:
{"chroma:document": "I just got a basic checking account, which allows me to go over the limit. My understanding is that I have until 8pm to get the balance back in the positive, otherwise I will be charged a service fee of $36. On a Friday, I initially started with $250 and had 6 debit transactions that day for about $246. So far so good. I had to use the card again that night for a gas purchase of $17, put me $14 over the limit. I figured that at the very most, I would be charged one service fee for the gas purchase. However, the next day, I noticed that I was charged for two service fees. And on Monday, when I went into the bank (US Bank, Encinitas) to talk to the manager, he said I had 5 service fees. He was able to waive 2 and 1/2 fees but couldn't do more. I called customer support, but they could not do anything. What bank charges you 5 service fees for one overdrawn debit transaction? Wells Fargo and Union Bank do not."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 05b6b80f6b95432fb98b6a90c2b500e7
encoding: FLOAT32
metadata:
{"chroma:document": "I pay my balance on time every month. Something this month didn't look right. I double checked their math and sure enough they had defrauded $59 from the balance. I check all 5 statement and they got me for about $200. I paid the fraudulent bill in full on time with cops of the other fraudulent bills and note requesting the CEOs ss# so could claim him as a dependent. Let's see how this one is going to play out."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c77ef5033ef04ad99b186ecc6850739e
encoding: FLOAT32
metadata:
{"chroma:document": "I've NEVER had this much disdain for an organization in all my life! So many issues with this bank over the years. The only reason I keep an account with them is because I have a small home equity loan. My latest issue was today... I deposited $800 cash into my account and it took 15 minutes at the drive thru. I felt like a pimp or drug dealer! They asked for my D.L. AND asked me questions about my occupation, where I live, and generally how I earn my living! So \"heads up\" to anyone depositing cash into your account... be prepared for the 4th degree! They SUCK!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aceb5d4753ae43299829aed67bde3209
encoding: FLOAT32
metadata:
{"chroma:document": "Here's the short version...I have a 1-2-3 Rewards Visa card through City Market. On three occasions recently, they have refused to pay bills as requested. The excuse they gave my creditors was, that I did not authorize the payments. I received a return check fee from my utility company, and had to pay $9.99, to get a payment to a credit card. The second attempt, to make a payment to my credit card was after, a customer service representative told me she had done a \"reset\" on my account. I have been trying to get help with this for 2 months, they simply refuse."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e9e3a4f42d340558c8e1e30d21bc1ec
encoding: FLOAT32
metadata:
{"chroma:document": "I received a letter today stating my interest rate was being increased from 18% to 25%. As if 18% isn't already high enough. These greedy buggers will continue to take more and more even from long time customers at the sake of increasing their bottom line. I called the customer service phone number and got the exact uncaring, we're too big to fail response that I was expecting. Do you remember Bear Stearns US Bank? My only hope is that you uncaring US Bank execs experience the same fate. Until then I'll do everything in my power to get rid of my US Bank affiliation and move on. Hopefully something better is out there, but only new Fintech (decentralized) model seems to put these people in their place."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 55b477d205744ffd9fbb62dbf01ce3bc
encoding: FLOAT32
metadata:
{"chroma:document": "If there was an option for zero stars, that's what I would choose. We inherited a home out of state that has no mortgage; completely paid off. We applied for a home equity loan to consolidate our debts plus have some money for home improvements on the home we inherited. We applied for the loan and were approved. Then we get a call telling us that since we have not owned the home for 6 months, there is a federal law stating that they cannot loan any money until we've had the house that long. We were a month shy of 6 months. They told us not to pay any of our outstanding bills, as they would be paying everything off and it would throw their numbers off. They set up 2 different dates for \"signing\" the loan and both times they came up with something else we needed to give them AGAIN. They kept losing documentation that we previously had given to them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 56d7fe4c290f452899a11b6dbb172a7c
encoding: FLOAT32
metadata:
{"chroma:document": "We have had a US Bank Visa card for many years. There has not been any drama - we charge, we pay the bill on time. Today, I attempted to charge groceries at a major retailer but card was declined. I called customer service and was informed that my account was deactivated due to two fraudulent charges that occurred 3 weeks previously. We agreed they would cancel this card and send new card in the mail. Because of the noisy environment in the store, and difficulty hearing on the phone, I called them back after returning home. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2865c898cced46a6bd459215b04aefe2
encoding: FLOAT32
metadata:
{"chroma:document": "We have been US Bank customers many years, back when they were Firstar bank. That is why we first attempted to get a home equity loan to buy a second property thru US Bank. From the start it did not go well. At one point in time we had 3 loan applications (me, my husband and joint) in process with multiple mailings and repeated requests for same documents. Of course, with this came 4 different people to try to deal personally with the loan. The last person who actually was to be our loan advisor would not return voicemail or emails. That is until we canceled the loan via email and he responded in 5 minutes. Their time frame was 6-8 wks. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 050e73f2c7c14155b3da5e6966110d27
encoding: FLOAT32
metadata:
{"chroma:document": "The bank closed before I could get there and I needed to deposit money for upcoming bills so I used the cash deposit ATM and made a deposit of 1,000. When I was done with transaction my receipt came out saying, \u201cMachine error and we are unable to credit your account or return funds.\u201d I called them and did the whole dispute thing and it\u2019s been a week and my bills are coming in and my account is negative and it has so many overdraft fees and MY money is still not in my account. I\u2019m suppose to wait 10 business days for MY money yet they\u2019re real quick to overdraft even if you deposit the same day your bill is pending. $500 would of took care of my bills and the rest was for my use gas etc...til pay day. I still have to get to work but US Bank has MY gas money but they don\u2019t care. What they need is better and faster service because I can\u2019t afford to wait 10 business days for MY money. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 40dce9eae4f04d08828b1b7b7c2bc62b
encoding: FLOAT32
metadata:
{"chroma:document": "Got Focus Card thru company for my check to be direct deposited. I had some issues. Needed statement from them showing every check deposited so I could be paid for time employer owed me. Could not look it up. Had to mail it to me. Said it be 7 to 10 business days. Never came. Then called back said they would mail it again in 7 to 10 business days. When it came they sent me statement that were for dates I never even had card. Called them and nobody knows what they are doing. One says one thing and another says another thing. I cannot believe they are allowed to stay in business. Sad sad sad excuse for a bank. Reading everyone else's reviews looks like they should be shut down."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3fd3fa4910204a4aaad1af0b0543d28b
encoding: FLOAT32
metadata:
{"chroma:document": "When you open with a brick & mortar bank, you have customer service expectations. You expect representative to be able to help you, you expect them to listen to your concerns & respond appropriately, you expect them to have a level of concern, awareness, & reliability that only a living person can often provide. Furthermore, when you choose a large, older brick & mortar bank, you expect consistency, the opportunity for growth, & a trustworthiness that can often only be found with years of wisdom garnered from past mistakes."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 724137ca30ed44f1abb049c0a4a0b97c
encoding: FLOAT32
metadata:
{"chroma:document": "Worst call center customer service! Due to a online booking error with CheapTickets, US Bank had asked that I contact CheapTickets to confirm they do not have a hold on my funds. I did this and CheapTickets confirmed that they do not have a hold on my funds. The hold dropped automatically from their end within the first 24 hrs. I am now on day 7 and my funds are still showing in pending status. Per USB I have to file a complaint to start an investigation on why my funds were being held by USB. WTF? I have been given the runaround the past 7 days on over $900 of my money that I do not have access to that is being held by a financial institution that wants me to tell them why. Once the funds are released I will be closing this account. ** ridiculous."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7434b3b26cbb4916a10ceafa17369aa5
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank is the worst bank ever. They charge you fees for their mistakes then talk to you like crap. I disputed 2 charges in April. I mailed all the paperwork liked they asked and in 10 days I received my money back. Today I look at the account and it\u2019s in the negative. I called and asked why they told me my one dispute got denied and they took their money back without my knowledge then on top of that charged me a NSF fee that caused a negative balance and told me I should be grateful they let the check go through. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c8911a0c52694709a69f4de98a3b30c1
encoding: FLOAT32
metadata:
{"chroma:document": "I needed to increase the monthly external transfer limit on my checking account by $250. US Bank gave me a flat no. When I asked to speak to a supervisor, I was told that no one would be able to help me because the current limit is a set amount for every account. I've been with the bank for a very long time and believe their response was very unprofessional. Every account holder has different financial needs. I know they have limits for security reasons. On the other hand, I should have some say in this limit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a2e8453c96b47da845ecb1f867f2f16
encoding: FLOAT32
metadata:
{"chroma:document": "Imagine that you\u2019re 2100 miles from home with your family on an extended business trip. Before leaving you grabbed the wrong ATM card for your business checking account and you don\u2019t have any checks. When you call your bank desperately in need of help getting access to your funds, they cut you off at the knees and completely disable your account with no notice instead of calling you. They then don\u2019t call you back for two weeks letting all your payments bounce and ruining your credit, THEN they tell you they can\u2019t help you and you need to fly 2100 miles to walk into a branch, which you can\u2019t do because the only funds you have left are in your business checking account. This is what Randy ** (the manager at the business \u201cservice\u201d center) and Tawnie ** (branch manager at the La Brea branch in LA) did to me and they\u2019ve yet to fix it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 42614c6d644a4566a6576862313d5ca5
encoding: FLOAT32
metadata:
{"chroma:document": "Interest rate increased to 24%. This is my highest rate by far. I'm a customer for more than a decade. Calling is useless. Just have to wait 6 months. Then came a $35 late fee. I paid on the day due. \"Sorry, you missed the cutoff and we can't waive the fee.\" I'll pay the card off and never use again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 932ba5270d28451fbee738a2be16f4c8
encoding: FLOAT32
metadata:
{"chroma:document": "Wouldn't return phone calls in a timely manner. Repeatedly. Wouldn't follow through on promised tasks in a timely manner. Would take weeks and months. Made it very difficult to close accounts. 1-800-US-BANKS told me it takes indefinite time to close an account because \"you might have payments coming out or automatic deposits going in.\" Those things are MY business, not THEIRS. By contrast, another bank closed an account for me in 5 minutes without second-guessing my automatic payments and deposits. It took US Bank nearly three weeks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ba8051d2def4f3eaf42d8f974a964e5
encoding: FLOAT32
metadata:
{"chroma:document": "I applied for an overdraft protection and was approved for my checking account. To my surprise there is a $12.50 fee anytime it is used automatically. So I would need to manually transfer (advance) myself money from my line of credit first before using my debit card because if I don't the bank hits you with a fee! The whole point of having overdraft protection is so you don't get a $35 fee if your checking account goes in the red. Leave it up to US Bank to charge you fees anytime they can get away with it. I called customer service and they wouldn't reverse the charge not even as a one-time courtesy to me. Bad customer service and US Bank is all about charging the customer fees any way, shape, or form! I'll go back to using my credit union checking account. US Bank is terrible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d51b827d3b14cd395d3d5f382e4cd14
encoding: FLOAT32
metadata:
{"chroma:document": "Cannot get a person on the phone. It is always a 10-20 minutes wait. Really hard to do when you are working. There is no email. I refinanced a loan and a final payment was sent. I checked online and the payment appeared one day and was gone the next. Then they took another monthly payment. Will NEVER deal with them again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef2d9caaba074f30b553f7cf13982e79
encoding: FLOAT32
metadata:
{"chroma:document": "Do not bank here! We opened an account because my daughter was traveling internationally. She\u2019s the only one on her team that had trouble using her bankcard. And every single time I go to deposit money it is a hassle."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 72e475c17e6f43deb2e297fdae4c04ce
encoding: FLOAT32
metadata:
{"chroma:document": "I am trying to close an account to finalize my mother's estate. I have had to deal with several banks during this process. US Bank is THE most difficult bank to deal with, by FAR! They actually require an ORIGINAL will and the original affidavit. NO other bank has asked for originals. I have made five trips to US Bank to close this account and every time, they need one more thing. Today I deposited a cashier's check to the account. Then they tell me it needs time to clear. I was told to come back another day. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f0f16feafe9492c80f3f742106b9958
encoding: FLOAT32
metadata:
{"chroma:document": "Worst customer services! They do hired peoples off MLK blvd to call peoples up (harassing) because their tax or insurance went up $30.36 short on the payment. Please train your peoples right how to look for specific reason in any situation to work it out correctly! Minus star!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 46bb54a097c84084b793f6384a5fc377
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account and said exactly what my business does, got my federal code, etc license. When I went to send money to Nigeria OH MY GOD it was a forbidden word and surely a scam. I said, \"You can't categorize an area when there are scams right here in America and around the world.\" I went in to get a cashier's check on my cash and I had to fight about it. \"Come back tomorrow\" I was asked. I said \"NO. I told you what my business does.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 823153f7037a4f118148a7d48662db1d
encoding: FLOAT32
metadata:
{"chroma:document": "This \"bank\" runs the debit cards containing unemployment funds/payouts in my state (Pennsylvania). I used the card because I still had money on it remaining from when I was temporarily unemployed last year. They withdrew money twice for one costly restaurant dinner transaction, then sent me transaction text alerts showing this. I called to dispute it and they are having me go through a huge \"fraud report\" dispute process, with an excessive processing time of up to 90 days just to clear something that's obviously a human error on their end. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 75ca8d21b403436f9d4748c9bb7f53b3
encoding: FLOAT32
metadata:
{"chroma:document": "I only opened an account with US Bank (Kuna, Idaho) because my new job used this bank to do business with and since I tried to cash my payroll check and they wanted to charge a fee to cash it since I didn't have an account with them and I certainly wasn't going to pay a fee out of my check just to get paid I opened an account. I'm not kidding. I made a deposit and had not even used my card it showed I was overdrawn. How can that be I just deposited my check? The entire time that account was open it never showed that I had money. How can a bank do this to people and not get caught?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7672026d78204db798b49dee251cef15
encoding: FLOAT32
metadata:
{"chroma:document": "I had US Bank since I was 15. When I was 18 I got To have my own bank account. I\u2019m now 24 and I have to say I should of left US Bank a long time again... since I\u2019ve been with I had Fraudulent activity in my credit card and my debit card. Every time they sent me a new it had the same number it. I would go in to ask if I can a new card. This fraud took place... which makes no sense... and then you have to wait until 5am on a Business day For your pending transactions to be cleared. You never really know how much you have in your checking account because of it... and customer service always gives you wrong dates and number if you need an extension date to pay anything like a loan or credit card off so you end up paying more than what they tell you. I\u2019m so over this bank... this bank stresses me out!!! I will be banking with CHASE in a stress free environment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef4f18b7c10b4cb9b1121c0f957c48db
encoding: FLOAT32
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{"chroma:document": "On 7/2/18 I received letter in my mailbox from US Bank stating my checking and savings accounts were closing 7/2/18. Thinking this had to be a mistake. I've never bounced a check. Been with US Bank since the beginning. I used to be with First Bank then it became US Bank. I went to Oakdale branch. They took forever to tell me it was closing that day and my savings account already closed. I had two electronic deposits two days prior. Had 13 transactions that were pending. Left bank with 3500.00 and change. I called US account closed dept. All they said was they have the right to end relationship. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2b46a6a2c72740d48c335c20331658f5
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{"chroma:document": "I used a US Bank ATM on a Friday. I withdrew $400. I was in a large truck. I couldn\u2019t reach the money. I tried a couple times. I released my seatbelt and still couldn\u2019t reach. I could see it. I am in a risky area. I was afraid to pull forward and risk the car behind me getting the money. Eventually I did pull forward. It was far enough, so when I opened my door it hit the machine. The money was gone. It was sucked back in. By this time I pulled up further. I got out of the truck to look to be sure. It was gone. I went in to get help. They couldn\u2019t help. I had to wait to see if the machine corrected it in the morning. It did not. I filed a dispute claim. They told me they don\u2019t service that machine. I would have to wait until it was reconciled on Tuesday. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9b7fba1320b04ba780d129ab3660cc1b
encoding: FLOAT32
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{"chroma:document": "We had water damage in our home early March 2018. Our home insurance company (MetLife) has been working hard to assist in the repair of our home. Per acclaimed regulation, claim checks above $20000.00 must include the name of the mortgage bank which is US bank. The processing of our checks and release of funds to our contractor have been treacherously handled by the property loss claim division of US bank. The attitude of the first level contacts is below industry standard and terribly deficient. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c3c4725eeb1c40edb9a555b708934b00
encoding: FLOAT32
metadata:
{"chroma:document": "I am in trust to US Bank. They advised my father or maybe referred him someone to write the trust agreement. It was so poorly written that when he died half his assets which should have been in the trust weren't. I have a mental problem. Then on the advice of a unintelligent relative they sent a social worker to my door unrequested by me who told me I was not being charged for their services. Naive me I believed it as I saw no charges in my account. This stupid well meaning relative had convinced my mother who was senile to pay for their services without my knowledge. When I found this out I dropped them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: febd9c17df97494992d8f1ef8903ee27
encoding: FLOAT32
metadata:
{"chroma:document": "I am a Realtor representing a couple who chose to use US Bank as their mortgage lender since they already had a banking relationship for their personal and business accounts. From the beginning, Jennifer ** was unresponsive, extremely hard to understand due to her heavy accent (people in her position, frontline to the customer, should really be fluent or be able to communicate effectively), and often blamed others for her delays. Then, once out of her hands and into the closing department's hand, that department never communicated delays, never answered calls, and never gave my client any follow up to ensure that their interest in this loan's closing was overseen."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e31a38e88fe2473a8ecafed00b88e690
encoding: FLOAT32
metadata:
{"chroma:document": "I have an account at US Bank & the woman that assisted me had a terrible attitude then refused to do a wire for me. I asked for her boss & after the 2 of them had a pow/wow for 15 minutes the VICE PRESIDENT then refused to send the wire. He knew the woman was out of line... But was obviously keeping her out of trouble. This affected my business because they held me up so that I couldn't get the wire that day. This IS NOT CUSTOMER SERVICE!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3fe20c8890f94b91842f36ef44556b61
encoding: FLOAT32
metadata:
{"chroma:document": "I just want to say that this is the worst bank that I have ever come across. Recently I was sent an email offer promotion for a new credit card, and I completed the application and received the card. Few days later the benefits promised did not seem to be working so I called up the bank. The management was extremely rude and had 0 customer service. They replied: \"You were not approved for the offer\", reason being: \"because you were not approved for the offer\". This was the most hilarious and time wasting conversation I had ever had with any service provider, since they had no valid reason to justify all of a sudden why they are not offering the promotion. I sent them the email I received, and they told me that they do not look at emails. I mean, how hilarious can it get? Extremely dissatisfied and will not ever take my business to this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ff3b4f7deb914a2da04e1ad90e13e96e
encoding: FLOAT32
metadata:
{"chroma:document": "In an effort to keep this as short as possible we will only highlight the issues we had. We owned our home for 30 years and had approx. a $200K second mortgage with US Bank. For 15 years we paid on this loan and never missed a payment. The loan was maturing in June 2017. Our intention was to refi the loan early 2017. Due to unforeseen job issues after over 30 years at the same company the job disappeared in December 2016. We obtained other employment working for ourselves. This caused us to not qualify for a refi because of the loss of W2 income and now being self employed. When talking to US Bank about this loan, they told us we can either pay off the $200K or go to loss mitigation. Since we didn't have $200K laying around we went to loss mitigation. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 61019186b4a64e94bb442ed890944e22
encoding: FLOAT32
metadata:
{"chroma:document": "I called US Bank this morning because a closed account is still showing when I pull up my on-line banking. I waited 28 minutes to get a customer service rep to answer my call and then she put me on hold for another 20 minutes. Seriously, their mistake by not removing a closed account and then I spend almost an hour on my Saturday to try to resolve. I have been a customer of US Bank for 12 years and I can tell you my experiences with this bank get worse and worse as time goes on. I used to be very pleased with their customer service but recently every interaction I have with them is a negative one."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ac2bfda4cfce47b89968579c83ee1f6f
encoding: FLOAT32
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{"chroma:document": "I have had two IRA accounts with US bank for several years. I have never been charged a fee for the Bank's services in maintaining my IRAs. I was never told that anything like that existed. This year I withdrew the larger of the two accounts leaving one of approx. 7.000 dollars with US bank. I have received a letter requesting 30 dollars for the fee. This is more than the interest I will accrue for the IRA. I am in effect paying them to hold my retirement account. I am unable to withdraw the Money as I have already rolled the previous account. And must wait a year to withdraw the money. If I had been informed when I made the deposits I would never had left the smaller amount. How can they, in good faith, accept an Account that loses the customer part of the principal without telling them. I will NEVER trust this bank for any of my or my families accounts in future."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3be51cf6f3f744268aad9c10b91de95f
encoding: FLOAT32
metadata:
{"chroma:document": "I had banked with every banking institution except this one in the past. I added my name to my elderly father's account to manage his affairs when his health started to decline. After my father died, there was an issue with his pension funds where they pulled funds out of his account without notification, although there were no funds there. Long story short, US Bank charged me 3 fees for the money that was pulled. Then they charged a fee for being in the negative. I called and asked they waive the fees and explained my father died - NO! Not even a 'sorry your father died', just 'no, they are valid fees'. I've never had such poor customer service. Since then, they have added some other weird fees to the tune of $275. I'm paying them to avoid a bad mark on MY record, but what a horrible, horrible banking institution to handle someone's death like this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c7a0a35a69f24474b175dfa4d869ec14
encoding: FLOAT32
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{"chroma:document": "I deposited a check from Pentagon Federal Credit Union in the amount of $10,000.00 that was proceeds from a loan, into my account at US Bank. I knew it might be held to verify the amount for a day or two. I checked my account balance and saw the funds were deposited then subtracted from my account. I called to find out when I would get the funds posted to my account. They replied SEVEN TO TEN DAYS!!! I asked why such a long wait since THEY got the benefit of using my funds well before I could and the reply was it was policy. I told the guy that Pentagon Federal Credit Union is much bigger than US Bank customer wise and even when I deposit my US Bank check, it only takes TWO days. The guy claimed they have to verify funds. REALLY?? 7-10 DAYS to verify funds??? They can't check it out with the Federal Reserve Bank electronically or an old fashion CALL to Penfed?? "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 944272546d8848e3a541e2fc81bb71f3
encoding: FLOAT32
metadata:
{"chroma:document": "I've been banking with US Bank for over 5 years. I sought to waive off 3 overdraft returned fees that happened in one day, that's a total of $108 in just a day. I understand it's legitimate fees but I'm hoping for some grace since I've been a loyal customer. I was so diligent in begging to get it waive off, called twice on customer service. I thought I was just getting unlucky. But was declined even by the supervisor. I know. So much shame. But I still tried to ask in the branch where I opened and maybe they'll be willing. But NO. They calculated the one year refunds they applied to my account that I further find out happened to be an error on their end. So, just an advice, if their waiving off fees which is an error on their end to begin with ask them to notate it so you won't lose your \"grace limit\" when the true error comes. Time for goodbye."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9d7578e16a3049179dfc36e78bc9eb98
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible bank! I opened a checking account and credit card. I deposited a check from another of my accounts and used an ATM. My account was closed. I called and was told the check had bounced, it had already cleared my other account! I was then hung up on. I called again and actually reached someone useful. She explained it was a computer error and she was reopening my account. I received a letter stating that I would not be reported to a consumer credit agency, thanks for nothing! I then added my spouse to my credit card, both of our Credit was run TWICE in the same day! Stay clear, totally incompetent!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6de3ba93708643df96e2beadf1abb9c9
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank denied my mortgage loan (even after pre-approval after credit/income check) stating I am a non-US Citizen. I am on H1-B work VISA and been in US for 10+ years with my Green Card (Permanent Resident status) in progress. Gov't. regulations (Fannie and Freddie Mac) allows mortgages to non-US Citizens on work VISAs but US Bank has a lending discrimination policy."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c455453913824a4f843e2112826fec97
encoding: FLOAT32
metadata:
{"chroma:document": "U.S. Bank is the WORST!!! Failure to disclose/bank fees/counterfeit money/lost checks/false sense of security that your money is protected. When I opened two U.S. Bank accounts they FAILED TO DISCLOSE that I couldn't write any checks for an unreasonably lengthy period of time (approx. 1-2 months) as they don't give you immediate access to your money! So my checks bounced and I was charged HEFTY BANK FEES. They said I should have read the fine print in the mounds of paperwork they give you when you get a new acct."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2396d63429454cd6a64506c650043162
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank incorrectly documented and input a banking transaction that went on for over 6 months and now wants payment on an issue they say was resolved. I received a letter stating the US Bank was double billing me for an auto payment that my bank sends out like clockwork every month. I called US Bank and their automated system stated that they had received payment and that the payment was processed. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c9a52fde13dd4f8aae7398fd92d60782
encoding: FLOAT32
metadata:
{"chroma:document": "Line of Credit (Loans): I called customer service because a creditor of mine with whom I have set up EFT transactions was overcharging my account. This is my first HELOC account. I called US Bank to ask what they recommend. They recommended suspending the account or closing the account. I explained that because I have several creditors EFT\u2019ing my account each month, this would be unacceptable. I explained that I would go back to the offending creditor and try to cancel the EFT. Two days later, I attempted to make a purchase using the HELOC but that transaction was declined. I called US Bank and was placed on hold for twenty minutes. I hung up and called back and after being transferred and being placed on hold, the call lasted over an hour, I was told that my HELOC was disabled and that it was unavailable. For the next couple of days, I called US Bank several times to get the account out of the disabled status. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d537c250c88c4336821651bb7e173168
encoding: FLOAT32
metadata:
{"chroma:document": "This has been the absolute worst experience I have ever dealt with concerning any banking institute. This bank, literally lost over $6000 of my money. They have messed up, messed up and messed up, admitted to their mess ups, but can and will do absolutely NOTHING to fix THEIR mistakes. On Thursday of last week, I was told by this bank that they had received my tax refund. They told me that the funds would be loaded into my account by 7 pm that day. At 8 pm, no funds so I called back. I was out on hold for awhile and then told that they had a supervisor doing an investigation to FIND my money!!!! Then the supervisor, Juan, told me that because the deposit was over $5000 they had to submit a high velocity ticket to get the funds loaded and that it would take up to 72 business hours. This was on Thursday. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d7315b67ccd6484cb640aaed3d03f4a8
encoding: FLOAT32
metadata:
{"chroma:document": "Negative stars... horrible, horrible, horrible experience - turned my Escalade in last November 2017 (today is May 2018) and they lost the truck. Continued to charge me monthly payments, claimed they repossessed the car, made a claim on our credit. Been dealing with more than 7 departments and over 10 representatives and no one has been able to straighten out or finalize the account. Run, run, run."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: af590f18a2714a4e88edb7bb1f551be3
encoding: FLOAT32
metadata:
{"chroma:document": "After being talked into opening a business account and promising a business loan from the local Midvale Utah office It began when the account was over 90 days old. I had run quite a few deposits for over $5,000 at a time. I deposited a check just over $11,000.00 from a well known large corporation. The next day I went to use the debit card and the account was frozen, I then went into the branch that I was using the ATM not my home branch."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 687d6bba0dbb491a820da539743a9d4c
encoding: FLOAT32
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{"chroma:document": "In < 24 hours of finding out USB posted debits prior to credits & my account's \"Available Balance\" not \"Account Balance\" (I wasn't notified even though was told I would be given email alerts), I added cash, but USB charged $36 OD Fee. If you look over the Account Balance, funds were available, but I was charged a $36 increased OD Fee anyway. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3d3239a7d37c4478b836bb22465984b5
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible bank. The checking account was the worst I ever seen. I tried to deposit a check... Nope 200$ daily limit. My check was just for $205!!! Like a fool I applied for their credit card cause of the 150$ bonus and got a useless $500 card. When I applied for a cli 3 months later got denied and had my TU pulled 2 times just 1 day in between!!! I'm just going to close it too. What am I suppose to do with a $500 card? I got multiple cards with 10k+ limits on my report. Why not at least give me 2000 or something reasonable? Nope looks like this bank is on par with Credit One... To be avoided!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ad339a95b5954ad3a1ae062c8720193a
encoding: FLOAT32
metadata:
{"chroma:document": "I have horrible experience with US Bank. The more you are good to this bank the more bad they treat you. I have been paying my bills on time for many years. They send me a letter in the mail threatening me to close my account and paying The full amount or accept the increase of the interest rates which is very very high interest rates. They think they corner me and I have no choice but to accept high interest rates. Every time I try to call them they pretend they don't understand what I am talking about. Please help me because if this situation continue I am going to lose my business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 71f0e5a9d8ee4cd082dccd346ba9a6c9
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank could not arrange to have my homeowner's insurance payment deposited in a timely manner. Forty days from when they claim to have cut the check, my insurance carrier was still saying they hadn't received it. To add insult to injury, US Bank had the nerve to send me a letter stating that I was required to have insurance, I needed to provide them a letter stating I had obtained insurance, and if they didn't receive the letter, they'd go out and get a policy for me that may not have been the equal to what I had before... Oh yes, and that they strive to provide the best service in the mortgage industry. This from the same bank that knew I was fighting to get them to send payment from my escrow account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da058af28971464b8a2b7c8310e07d7f
encoding: FLOAT32
metadata:
{"chroma:document": "Right after US Bank was fined hundreds of millions by the government, they nearly doubled my business card APR. They have no given no reason for this except that \"they can do it\" on business cards without any recourse. I am extremely sorry that we ever used this dodgy bank! We are closing this account and you should never use this bank!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b616926f42d4dab9ccf572fd5554414
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking with US Bank for a few years now and up until the past couple of months they've taken at least $300 in ridiculous fees out of my accounts (savings and checkings) when I have money in both accounts from my tax refund! Apparently I'm not allowed to transfer my own money from one account to another without getting charged some kind of fees each time. This bank is full of BS! When I call and try to get them to give me back my money, they say there is nothing they can do for me! If I could give them negative stars I would give them a negative 5 stars!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7693273407424e948d3bf031ee7a6a0a
encoding: FLOAT32
metadata:
{"chroma:document": "I have an individual savings account. Since October 2016, I have made deposits and withdrawals with coins. I was never charged a fee, even before I had an account. When a branch attempted to charge a fee for a box of coins, I filed a BBB complaint. In their response, US Bank stated there are no fees for coins for individual accounts. Recently, the branches have tried charging a $5.25 per box fee. I filed another BBB complaint. Now US Bank claims branches have been \"waiving\" these fees all along! And my account is now considered a \"business checking account.\" So the branches were waiving fees that did not exist? Does this make any sense? NO! US Bank employees are out of control and like to make up policies to justify their usurious fees! DO NOT DO BUSINESS WITH US BANK! They are extremely crooked and unethical."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f032ce9f9d31477aa1d8d6be9080b421
encoding: FLOAT32
metadata:
{"chroma:document": "If you are thinking about using US Bank...read the horrible reviews! I traded my lease in. They charged me over $800 for trading it in. They are rude, dishonest liars. The worst leasing company I have ever dealt with. I have leased at least 10 vehicles, and this by far is the worst experience I encountered. Do yourself a favor and if your dealer says they are going to use US Bank to write your lease, RUN! They have a personal buyout price, a dealer trade in price, and they are thousands of dollars difference in their price quoting, making it near impossible to trade your vehicle at what you truly owe. They will not allow you to have any equity in the vehicle at all. I actually lost over $1000 with all their fees and nitpicky BS. I will never do business with US Bank in the form of leasing, banking or credit card. Worst ever!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76ae22d25fb447f78cf1204ae0eb0025
encoding: FLOAT32
metadata:
{"chroma:document": "I opened up a Account with them. I am a construction company. I take deposits from my clients to purchase supplies. I deposit a check yesterday. They put a hold on it. Today nothing was said about it. When I opened it now they are telling me I have to wait 5 days. I had other banks in the past. Never had that happen. I talked to the customer now. They want to find someone else to do the work. I called and went into the branch. They were all rude and said that's not their problem. So I lost a customer because of that and they didn't care now. I also have to deal with guys being paid today with no money to pay. I think this is the worst bank to have a business account at."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 456b04d9928b4028bac02d1420db9f37
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank is the worst bank ever. They charge you tons of fees. Some don't even make sense then they try and tell you that every bank charges those fees. Which is crap. They don't want to help you at all and if you call them with a problem they just tell you that they can't help you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e009f9d0426e42a88abc05112e969c89
encoding: FLOAT32
metadata:
{"chroma:document": "I loathe this company! Their tellers should be replaced with kiosks since they cannot help with anything. They recently cancelled my atm card which had 2 years left before expiring because they sent a new one, which I never received. All my autopayments associated to the card have been terminated. Nor can I use an atm. The branches hours in my area are only open 10-4 so I have to go in on a weekend to get a replacement card for the one they never sent."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ac3056e90b164467971fa5f5e7c0f8d2
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{"chroma:document": "Problem 1: My Social Security # was wrong on my checking account from ever since my account was created until Jan 2018. I only came to know my SSN was incorrect because I opened a loan account with US Bank for my BMX X5 loan and both accounts were not getting linked into my US Bank online account. This problem was finally resolved only after calling the bank teller who had originally opened my account to fix my SSN to correct one on the account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 796835c731b045d2be6fdd075401de36
encoding: FLOAT32
metadata:
{"chroma:document": "Horrible bank. Horrible customer service. They will screw up and you have to pay for it. They hold your first check deposited 5 business days only releasing 200. The hold is actually 11 days. They are drawing interest off your money. Avoid this bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 778db88aa3ad4e0c8c1ca6d0191cd6da
encoding: FLOAT32
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{"chroma:document": "I have had 2 experiences now with 2 different branches in the Denver area. They both have employed that are bitter, unhelpful, and downright illogical. They have so far succeeded in establishing their own rules of Banking that may not include federal rules. This is authoritarian rule with disregard for customer satisfaction. It seems they are competing with Wells Fargo as the worst bank in history."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 09b75e63c21d45d8b82795dbf20da50e
encoding: FLOAT32
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{"chroma:document": "My husband went in to a US Bank location and all he did was withdraw 10 in quarters so we could do laundry and the tellers were all VERY rude. I am thinking about changing banks after this experience."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1877bd5ff3c8414eb7db472230fed560
encoding: FLOAT32
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{"chroma:document": "US Bank in Covina, CA inside the Stater Bros Market - All I have to say to US Bank is **. The bank branch manager (Eric **) is punk ** liar and thief. I had personal bank account which I linked to my cousin's business merchant account, this manager dude has a ** about it and freezes the account without letting us know and then when I speak with him, he says the account needs to be changed and since my account was new, he said his so called higher ups demanded a closure of the account. There was still over 8000 left in the account which under bank policy needs to be mailed out to the account owner if the account's closed. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ba36772eb1444a22900e0829b4289f18
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{"chroma:document": "I had a 36 month lease with US Bank. They took a 37th payment without authorization. I've been trying to get my money back for over a month now. They said they've sent it to the wrong address, which I've changed with them 8 times. And that is NOT an exaggeration on top of verifying my address the last 5 times I've called them. I moved over 2 years ago. But they seem to be able to send me current lease bills to my current address."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 752df56ea74949f394a45b1248714854
encoding: FLOAT32
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{"chroma:document": "I went to US bank, called them on my lunch break to let them know I was coming after work. And when I went in, the teller recognized my voice. And asked me to sit down and someone would be with me. No one, got back to me. It was slow as **. And the banker that was there, just had a long conversation in a Korean LANGUAGE until I left. Which was 50 minutes after. I sat there and sat there. Because I work 8-5, Mon-Fri, so if I didn\u2019t get this taken care of, then they wouldn\u2019t be open on weekends."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eff6639976f04b0797f2e1de18590c21
encoding: FLOAT32
metadata:
{"chroma:document": "Unethical corporation. My auto lease ended last month and they still debited my checking account for this month, despite returning the car, completing all the paperwork, doing everything they asked of me. I called a representative and she stated that the amount would be refunded 4-6 weeks after any fees etc. All other auto finance companies I have dealt with in the past have sent me bills if such were due. This is ridiculous. I would advise anyone not to deal with this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 269bbd57b32c48689a3e50878b0d731a
encoding: FLOAT32
metadata:
{"chroma:document": "Long story short, I was tricked into signing up with Elavon (the credit card processing company they use). But when I complain I'm blowing it all out of proportion. This whole ordeal has been a transaction from Hell. SHUT THIS Merchant ACCOUNT DOWN ASAP. I do NOT want Elavon services right now or in the new future. I feel betrayed by Madisen. I made it CLEAR that 95% of my transactions were online. I repeated that because I didn't want the mix up. Well, she stated on my application that I would be using \"Card Present\". The rate she quoted me was for swiped cards. I felt betrayed when I look at the rates on the back page that I would be paying 3.5% but I am paying 2.9% now. So no thank you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b148863deef1439485570520a199b5eb
encoding: FLOAT32
metadata:
{"chroma:document": "Beyond outraged and disappointed in US Bank as a whole. I had my accounts drained through fraud on 2/19/18 and despite speaking with the bank almost daily since the hack, it took me almost a full month to receive my new cards. Unacceptable. Especially because they kept telling me that they were being expedited to me. Lies. I have done nothing but praise US Bank since I opened an account 2005. I am now disgusted by how I have been treated, passed around, lied to, ignored, and dismissed throughout this entire ordeal. I moved on March 1st and was worried that my card would be lost in the shuffle of the mail. I expressed this concern to every single person I encountered whether in a branch or through customer service which is why my new cards were to be rushed to a branch instead of to my address. Still, nothing has arrived to the branch - even though I was harassing them daily."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 616a3718019e4facb437eb6ff4424ed9
encoding: FLOAT32
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{"chroma:document": "I am an American working in Shanghai, China. In 2015, I opened an joint student checking account, non-interest bearing, with my son for him to use while attending college in California. For a couple of years, my son was able to write checks to pay for school fees. In 2017, I received letter saying the documentation on the account was incomplete, unless we address the issue, the account will be closed. This is some two years after we have been using the account regularly. I called USBank customer service immediately, a female rep reviewed my account and said that there is nothing unusual and the account is perfectly OK. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e55ed5a15d1d4a0b9fb2617d357c6630
encoding: FLOAT32
metadata:
{"chroma:document": "The worst financial institution that I've ever encountered. Ever since they took over for CharterOne it has been downhill from there. I informed merchants that I no longer use their account and the merchants still try to withdraw. What does US Bank do?! Charge me for something that is out of my control! Clearly they are able to see that I no longer use their account because I haven't gotten direct deposits there in over a month. This is exactly why I am leaving this bank. Thank you all for your lack of customer care."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: edc5ea046da6471e9f905c0ade06c428
encoding: FLOAT32
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{"chroma:document": "2 months late on payments for a credit card when I found bill pay wasn't making the 30/month payments. The late fees and late payments added $155 to the minimum payment and they keep adding the fees to the minimum payment due which keeps giving them more fees. I asked and they will not roll the fees onto the balance, they are the most corrupt bank I have ever dealt with all over a $400 balance from a 7500 original medical balance. I\u2019m on a fixed income and can\u2019t make the minimum 155 payment. This is a predatory business practice if I ever saw one."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a14e203ded04de38bee1434e2199cc5
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve been with the Archibald US Bank branch for over 20 years. And over the last 3 years their customer service has been getting worse at my every visit, I\u2019ve even talked with the bank manager Kathy ** several times and she was very rude and unwilling to provide a service that all the other banks do, as of today I\u2019ve decided to close all 4 of my accounts including my mortgage account and move to a bank that is accredited. I had no idea until today that U.S. Bank is not an accredited bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e291416fd19c4f99ae079985460f806d
encoding: FLOAT32
metadata:
{"chroma:document": "Location in Baldwin Park has/had rudest customer service by agent who turned out to be the bank manager of that US Bank. Anyway to sum this up, my complaints are similar if not identical to other posts. My account had crazy overdraft fees and my balances would be off and transactions reordered causing unnecessary fees. I couldn\u2019t get any help over the phone and was told I had to deal directly with that branch. I made check deposit that was already showing cleared after 7 days but still on hold. I got the runaround to where I called customer service line again to complain. Finally I was on conference call with branch manager and phone agent to have that hold cleared and to be told I needed to bring proof of address to avoid this problem. 2 months after opening my account. What a joke. Well account is closed since last year. Charged off account. They should be sued."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d1cf8c028ab64dc8822e007958f01c9f
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{"chroma:document": "3 times in 6 years the fraud dept screws me financially. I deposited 3 paychecks at once for 1st time ever and my acct got flagged for fraud saying my paychecks were fake. Yet I go to Bank of America that issued them and they cashed them after verifying them. 2 months I wait for the funds. And they racked up $2000 in NSF fees and charges. Finally got money but wtf. This time I deposited a loan check to consolidate my credit card debt, next morning my acct is frozen/closed so that I can't even access money that had nothing to do with the loan check. Calling 800 number no good. I can't reach a human because my responses for verification are no longer valid, yet it was yesterday to put the check in. CSR's that tried to help me run into the same thing. They cant get to fraud dept and reach a human. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 60e5e7ed84354ff5b0902175635c7863
encoding: FLOAT32
metadata:
{"chroma:document": "Worst experience, worst bank. If you are new homeowner you should never go to US Bank rather go with a trusted credit union. They gave good mortgage rate first then increased rate then asked for more downpayment then disapproved loan a week before closing. So much trouble and we almost lost our money on house and there is a chance we won\u2019t get house. Worthless stupids and idiots work there for mortgage dept. No care for new homeowners who can\u2019t afford million dollar houses."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c57f0d91b604feeb2159090e920a732
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer for 30 years. I was not aware that I have a \"Reserve Line\" that basically manages my money and if I need funds covered it deposits money into my account, on its own. It also takes back out a minimum payment and on top of that, the balance grows at an interest rate of 21%. Since I never signed up for this \"Reserve Line\" and assumed the bank was working in my best interest, I did not realize this was going on and now I owe US Bank over $3,000. After many phone conversations and a letter from me outlining my understanding and mis-understanding, they have offered a very small concession and have refused to understand that I do not know why I even have this \"Reserve Line.\" US Bank is the worst. As soon as I find a decent financial institution I will leave and take my home loan of which US Bank takes $12,000.00 per year."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d1aa8b2bede046b7b3b4b3f57a118816
encoding: FLOAT32
metadata:
{"chroma:document": "We all know that U.S. Bank has lost class action lawsuit(s) against them for intentionally holding deposits or sequentially structuring them in such a way that it will automatically cause your account to go into the negative and incur a $36.00 Overdraft Charge (paid or unpaid depending on your account settings). I live in a city that is about 1 1/2 hours away from the nearest U.S. Bank Branch. Because of this I have mobile deposit set up on my account so I don't have to spend 3 hours on the road just to deposit my monthly paycheck. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 60adf1c073074ebfbf4864eeea11d284
encoding: FLOAT32
metadata:
{"chroma:document": "All my experiences with other banks have been very good, but not with US Bank. With other banks with whom I had accounts, I experienced very good customer service, low monthly banking fees, low credit card fees, and very low penalties, but US Bank has been the worse in banking services that I have ever experienced. When I initially signed up with the bank for a secure credit card, I was informed their banking practices were geared to help those with bad credit to regain credibility, but ever since I began my credit account with them, they have ruined my accounts by charging excessive penalties, overdraft fees, and extended overdraft fees every week, and by the time I was notified of the chumped up fees, were over $100 in one month."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9432a1e4eb2142a88585ee9f007296f8
encoding: FLOAT32
metadata:
{"chroma:document": "Have had a miserable nightmare with US Bank since opening our business account. We switched to them because we hoped to have excellent service from a single source for our bank account and credit card services, and at first the bank manager was very personal and attentive. It all went downhill as soon as we became customers. The card reader had a lot of problems, we lost a lot of customers, and the salesman who was supposed to help us kept putting us off. Both he and the bank manager were very slow to respond. We eventually got a new card reader--which we still had to pay for despite all the headaches we had--and for two weeks we did not get our credit card payments settled before we realized it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 385b3c862c3140e2a2c6dc62bee1b295
encoding: FLOAT32
metadata:
{"chroma:document": "Zero stars Honestly. So bad. I don't know how many times I have talk to customer service and they all say if your bank account is overdrawn but is under 5.00 they do not charge, the next deposit made will be put towards the small amount. They say they have to say this by law, Why, do they say by law. US bank will have the overdraft protection kick in and charge you 7.50. Such a scam they are not following the law. They say one thing do another. I have been charged 7.50 for 30 cents 47 cents. Also just tried to have my credit cards consulted. The teller spoke to me about it like US bank was doing me a favor. WRONG. Wasn't approved, she didn't tell me they did a credit check. Thanks for knocking my credit down some more. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 43d9495bb7ff412990e399861fb656a5
encoding: FLOAT32
metadata:
{"chroma:document": "U.S. Bank takes part in fraudulent activities. I recently mailed in a check for my monthly mortgage payment, on-time, as with 5 other checks that day. 18 days went by and all of the checks had cashed by U.S. Bank. They sometimes take 4-5 days longer than most companies. This time, I was concerned, so I called them. They said that they didn't have the check. I had to pay a late fee ($45) and also put a 'freeze' payment through U.S. Bank in case they 'found' the check. I paid the $45 late fee and paid the mortgage over the phone. Also, I had to call Bank of America and freeze the check that was mysteriously lost. That cost another $30."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2b1789aa495e4a43873ffe9d63c46b20
encoding: FLOAT32
metadata:
{"chroma:document": "I would have given 0 stars if there would have been an option. I raised a claim with US Bank since I had a water leak in my house and insurance covered all the costs and paid me the checks within 4 weeks, but unfortunately I just owed US Bank 23K on my mortgage so they held the checks worth 40K as hostage. I tried calling them at least 20 times before I got some actual answers and whole process. None of the representatives or the website has the whole process documented. They would ask for couple of documents 1 day and next day ask for couple of more documents and this will go on for few weeks. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b144afe54d440dd98baa18045a77fc1
encoding: FLOAT32
metadata:
{"chroma:document": "This is the first bank, in my short 34 years on this planet that has, quite honestly, robbed me. Between my husband, daughter and I we opened 4 accounts for various reasons. They take $6.95 out of each account every month for \"maintenance fees\" unless there is a certain ($1,500) amount in them. $6.95 x 4 = $27.80/month they are taking from us! Not happening US Bank, we are moving to Bank of America!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: defd6a4dd31342b79b6fb8fc26e94e93
encoding: FLOAT32
metadata:
{"chroma:document": "I have spent over 7 hours (5.5 hours on the phone with US Bank Visa customer-no-service) and the other 1 1/2 hours in the bank branch with my 91 year father to get this issue resolved. The bank branch has done everything they can to get this account to show up online, but, as of right now, it still is not resolved. Apparently, the phone customer service for US Bank Visa has no idea (after speaking with 5 different people) how to resolve a problem such as this. As a result, I've been told a sundry of things that need to happen for this account to be managed online, but none have resolved this issue thus far. I have been in a loop bounced back and forth from the customer service to tech service and back again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6707ece9164d472e9fbdc94c6e93c4cf
encoding: FLOAT32
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{"chroma:document": "I am writing this review in order to forewarn others of US Bank policies and procedures. My parents held US Bank accounts for over 50 years. My mother developed Alzheimer's and my father passed away in 2003. My sister obtained Power of Attorney over my mother. She moved $7 million dollars in my parents' accounts in Oregon to US Bank accounts in Minnesota, Florida, various brokerage accounts in New York and Nevada. All were opened online and registered in her name or jointly with my mother. Required Minimum Distributions were intercepted by my sister in pre-tax retirement accounts so my sister received all RMD monies from 2003 to this day. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8d8637ef57db4b40a3897c133b571095
encoding: FLOAT32
metadata:
{"chroma:document": "I am very very very displeased with the customer service that I have been receiving and still am receiving from US Bank and Mortgage. I have been with this company for 5 years and this particular year my home and job were affected by Hurricane Harvey. I filed a claim with my insurance company and within 2 weeks they came out and inspected my home and then cut me a check mailing it to me. I then go to my bank with the intentions of cashing it so, I can take care of the remainder damages on my home and was told by the teller that I had to get my mortgage company to sign off on this 2 party check. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 82f7012235a24181a2925a844e557b52
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account with my fianc\u00e9e about a month ago and everything was great. I recently closed my 8 year account with Wells Fargo and thought this would be a better option for me. WRONG! Store Branch manager in Denver by her own judgement put our checks under fraud; they have to be held longer than they should be holding them for. She obviously did not take the time to review our account since my fianc\u00e9e has been with them for years and has never had any fraudulent activity in his account or any dishonored checks. When my fianc\u00e9e went to try and dispute it at the branch no one helped him. The girl that helped us open our account just hid for no reason. They told him he had to talk to Sara ** who was not at the branch and would not be in until Monday. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a199acbfb859478588905b5e154010c0
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a credit card holder with US Bank for last 7 years. Last night I had one of the worst customer service in my life. I was trying to pay for an air ticket using their credit card online travel agency and my card got blocked for some unknown reason. When I called them, the operator asked me more than 20 questions to verify which I couldnt answer one or two questions right. I couldnt remember my father's birthday and which county I was living in. I didnt know the answer because I just moved in there like 5 days ago. Other than that the name of county I answered name, zip code and number of house. Then anyhow she proceeded to totally block my card for any further use. I explained to her that I was traveling out of country and had no other way of paying for my travel expenses but she didnt seem to care. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7894b19f372a464497c78e229cb840aa
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a U.S. Bank customer for 23 years. I am now completely convinced, a loyal customer means absolutely nothing to this company. To begin, my husband and I were in Florida for one month. One week into our vacation, I called U.S. Bank to get an ATM withdraw increase due to the fact we were on vacation and the nearest U.S. Bank location was five hours away. After calling the toll free number, going through a series of prompts, and being on hold for ten minutes, Taylor came on the line. She stated, it should be no problem to increase it to $1,200. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 46112276e98a41e584d574b4530f8d85
encoding: FLOAT32
metadata:
{"chroma:document": "I check my mobile app for US Bank almost every single day. I checked it yesterday and noticed I was overdrafted almost $3 so I had my husband send me money. My acct immediate showed positive. Then today I check my acct again and it\u2019s negative $9 due to Hulu. So I again have my husband send me money and my acct went positive again. All of a sudden this afternoon I check my balance and I have an overdraft fee. My bank is telling me it\u2019s due to my T-Mobile payment on the 23rd. My mobile app is showing that I had $28.31 left in my acct. after the payment processed so what the bankers are saying is bull and it\u2019s illegal for banks to assess fees that aren\u2019t valid. I\u2019m visiting the branch this afternoon to dispute this. I am so disappointed as I\u2019ve banked with them for 2 years and was really liking them. I can\u2019t stand dishonesty and will be closing my account over this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 09cb2627cd0f4b68bbf70ac692932f87
encoding: FLOAT32
metadata:
{"chroma:document": "My husband and I applied and were qualified for a home equity line credit March 2017 in preparation for a home improvement project in the summer and we set up all the accounts in Paperless and online viewing. So when we withdrew $1000 in June and did not get any email or notification about the payment. Suddenly in August, we got a call from debt collection agency about the past-due payment for the balance of $1000 we owed. So by the time we got that call, our Home Equity Line of Credit (HELOC) account has been closed, and our $1000 debt is sent to the debt collection agency, and our credit score went down for a couple hundred points! We figured that it is just a small misunderstanding and we will make the payment right away. Unfortunately our nightmare of dealing with US Bank just began."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e468559a2c5c403490a649da42e77892
encoding: FLOAT32
metadata:
{"chroma:document": "My mortgage was sold by the bank it was originated with. I had an auto withdraw for the original bank mortgage and decided to do the same with this though I had had very bad experiences with this bank in the past. Within 5 months there were a flood of papers telling me what I must do and \"have\" to do because of some sort of \"agreement\" they kept referring. They would draw the payment on the 2nd of every month and it would not be posted till the 14th of which was the day before they would declare a late payment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ad73fb0750294b35a227c7302fd8bf1d
encoding: FLOAT32
metadata:
{"chroma:document": "Zero Stars. The larger a bank gets, the worse the customer service gets. Leased a truck. First bill arrived AFTER my payment due date... with late fees. Paid by check over the phone immediately. Tried to set up auto pay, but because the account was \"late\" when the auto pay was set up it did not take effect, causing another \"late fee\" the following month. Paid by check by phone again immediately. Next month may not go into ACH Auto Pay either, because it \"takes their system 30 days to process the auto pay\". What part of \"I WANT TO PAY MY BILL\" does this ** bank not understand? Sooo frustrated with US Bank. Smaller lenders are so much better to deal with. I would pull my lease today if I could. AVOID! It's like their system is set up to create late fees on purpose!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d084bb2392e1477e9e51adf53a340cf5
encoding: FLOAT32
metadata:
{"chroma:document": "They have terrible customer service. I haven't talked to anyone who knows anything over the phone. I went months without a debit card because of fraud problems and inside service isn't any better and you never get the same story twice. I have taken all of my money out and started with a new bank and I'm working on taking away my mortgage loan."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a42ef1f478f04b0aa566786064528251
encoding: FLOAT32
metadata:
{"chroma:document": "Started off applying for a Homeowner Credit Line. Their representatives are not trained well in taking information. Resolution of problems is non-existent. Wait times are incredibly long. (Service??? not a chance). A loan officer called me at 6:15 p.m. and was extremely confrontational. He never learned the old adage \"The customer is always right\". He wasn't provided with the correct information and therefore wanted to waste my time getting it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 03baf749c50a46408317fb742d773380
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank has system policy compliant issues. Manually fixing these issues after fact and then fraudulently charging late fee. I paid off my loan immediately. Choose another business for your financial needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9475dab3ee34433a98a3c8fbb2b4ee44
encoding: FLOAT32
metadata:
{"chroma:document": "I am finding it impossible to transfer funds between accounts. Now the problem has been kicked up to the developer. Also, the website is extremely slow and I have had difficulty using other functions on the site. All they care about is selling products. They are making it hard for me to manage my business."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3aec9c55f3d3441fa2cc7a6c5b989cc5
encoding: FLOAT32
metadata:
{"chroma:document": "This bank is the absolute worst for customer service. I noticed that $120 from my account was missing on charges that I was not a part of. The very first time I called the fraud department, the hold time was a little over 38 minutes. I don't remember the person's name, but he was an absolute accusatory jerk. When I explained that I didn't charge the items to my card (Uber rides) he asked me \"if I was sure I didn't do it\" probably 5 times. I explained to him before this horrible customer treatment that Uber is not available in my area as it's extremely rural."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 158a262ba5f64c95a473be396666806d
encoding: FLOAT32
metadata:
{"chroma:document": "Very Very upset with US Bank. I have been their customer for 5 years, and recently added a second personal checking account for personal reasons. I have had the account 2 1/2 months, have not put a lot of money into as it is not my primary account. Tuesday I needed to deposit a large check into this account, and knew that it would be after hours. I called 800 # and was told as long as I deposited before 8pm my money would be available the next day. I then called back later in the evening to verify my funds were there, and would be available the following day. So my wife and I sat down and started paying off some bills, and what do you know we woke up to a negative account balance. I called the 800 # and was told the check was being held for \"Fraud Investigation\"...what...this is a pension check that I have the check stub for. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef436b6e4b3a43c880e943e567778de2
encoding: FLOAT32
metadata:
{"chroma:document": "I have been an account holder and credit card holder with US Bank for 10+ years. I randomly got a letter in the mail one day stating they were going to close my bank account. I called and spoke to a branch manager and they said they never saw a letter got generated and they were not closing my account. Two weeks later I received a check in the mail for my money I had in the account and my accounts were closed. I had 4 of them. Then two weeks later I got a letter stating they were closing my credit card account. I called 25+ times to speak to the person they had a number for in my letter, and finally two days later she called me back with an attitude stating she did not have disclose any reasoning for closing my account. Her name was Amanda ** and she said I have NO RIGHTS to know any information. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5b28c4fefce74c599b9502e84b0b9231
encoding: FLOAT32
metadata:
{"chroma:document": "When leasing a vehicle, stay away from US Bank! Went today to try to renew my tags, told I needed a power of Attorney, ok. Went to a branch to obtain one, had no idea what I was talking about. Called US Bank, \"Yes we can get it!!\" It'll be 7 days to receive in mail. Can't fax, email, thought it was 2017!! \"Oh yes we can overnight it to you at your cost.\" Why wouldn't they had already sent out to me? Because not everyone needs one, why wasn't I notified before tags expire, not everyone needs one. I ask to talk to a manager, well it'll be 24 to 48 hrs before they call you!!! It's a joke. Please people, don't deal with them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f420d332fd0f45e6962730b8bc667354
encoding: FLOAT32
metadata:
{"chroma:document": "The online amount will say one thing and I will balance it to the penny (I am a former banker) yet overnight funds will literally disappear. They are thieves pure and simple. Get your money out of this so called bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 31b8dc3a43514a18a5e84d96a79f5f69
encoding: FLOAT32
metadata:
{"chroma:document": "After noticing a transaction in my account I didn't make, a charge that caused an overdraft on my account twice I called the bank. On a 3 way call the bank representative heard the company apologize and say they would be refunding my money that it would take about 10 day for the transaction to reflect in my account. After hearing this the representative informed me they would be refunding the overdraft fees accumulated on my account. The next day the fees were still on my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1efcb8bf3e41462d9f54479769c98ab3
encoding: FLOAT32
metadata:
{"chroma:document": "They cancelled my debit card due to fraud. I asked them if doing this would mess up any pending transactions and THEY SAID NO! THEY LIED! I had only disputed one transaction but two days later started receiving one letter after another where they had put a hold on transactions that I didn't dispute. It took them days to get that straight but now the next issue is there are merchants who are trying to issue refunds that can't due to the old card being no longer active. The merchant says one thing and US Bank has no clue. When you call US Bank you end up being on hold for hours at a time! Then they have the nerve to ask you to complete a survey... I'm looking for a new financial institution as soon as I get this whole refund issue resolved! US Bank Sucks! PERIOD."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fd9b29aa349f42989b385072076a67b8
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve been a US Bank customer for over 15 years and have perfect credit and a large mortgage loan with them. I decided to pay off the remainder of my smaller equity line early and accidentally left 1 penny in the account. They didn\u2019t send email, mail, or call that I had an outstanding balance but instead sent it to the credit bureau after two months who notified me. Once I figured out what was going on and that it was a US Bank account, I immediately paid my account. US Bank says it wasn\u2019t their fault and won\u2019t remove the delinquent notification to the credit bureau. All of this over a penny after I paid off a huge lump sum years early. It\u2019s the worst form of customer loyalty and respect I\u2019ve ever encountered. They\u2019re willing to ding my perfect credit over a penny that they didn\u2019t send notification was still due and are unwilling to help clean up the mistake."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0f9bfecfe6cf4ff1b8d03806f48ef0b1
encoding: FLOAT32
metadata:
{"chroma:document": "I wish someone would look into these 'reserve lines of credit.' I don't ever recall requesting this, setting it up, and I know I haven't used these funds. Yet somehow I owe them over $200 on an account I NEVER use?? I would never have known this, if I wouldn't have decided to just close this account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d29a24a0d08244ea913b7577a054919d
encoding: FLOAT32
metadata:
{"chroma:document": "I called US Bank on 11/07/17 and reported fraudulent activity on my debit card (Reliacard) account. The agent told me that they would flag the account as fraudulent and that my current card would be immediately canceled and I would receive a replacement card within 5-7 business days. Two weeks later, no card in sight. The following Monday, I called US Bank to speak to an agent about the matter of not receiving my card in the mail. I spent 10 subsequent lunch breaks at work trying to get in touch with an agent with no avail. My lunch break consist of 1/2 hour so If I was on hold for longer than that 1/2 hour, I would have to hang up and call back the following day. After exhausting my efforts, I tried to call on a Sunday (my only day off) and much to my surprise I got through to an agent. I explained to the agent that it has been over a month and I still did not get my replacement card in the mail."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c13566f37f364ad1b24d852f53c4afc7
encoding: FLOAT32
metadata:
{"chroma:document": "I deposited a thousand dollars in the ATM at a branch and all I have is a receipt. It takes 10 days to get a provisional credit and I have bills due now. I will never use these guys again. They royal screwed me and they don't really seem to care."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3684e09314c742cba7dd4883c0bd3409
encoding: FLOAT32
metadata:
{"chroma:document": "Been using Bill Pay since inception and lately having issues with the checks getting to where they should - checks are being returned by the PO saying invalid address. Says it is with the profile of the biller information but I checked and all the information is correct. Called Customer Service, 10 minute wait for a pretty rude agent and then 15 mins for a supervisor - when told I'm being transferred to a supervisor/manager another wait of over 10 mins. This bank is not what it use to be. Local credit unions have been doing a better job for me lately."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 582e4b375dbb4a06b4a3e95a870e9066
encoding: FLOAT32
metadata:
{"chroma:document": "Available balance is not your available balance. I pay my bills online. It shouldn't take a week to post. Makes it hard to keep up. And when I'm out doing errands, grocery store etc, I need to know. I think they do it on purpose so they can charge that huge overdraft fee of 35 dollars. 35 dollars?? That's robbery. 35 bucks for being 7 bucks over. Screw you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7334e1841d7847f199b53b1b8e3799b6
encoding: FLOAT32
metadata:
{"chroma:document": "I asked how to prove I'm a student. To get a free account. She said \"Ok. Wait a sec and there I put down that you're a student now it's free.\" Well guess what. I'm negative $8.60 because of BS fee saying I'm not a student. Never trust anything their tellers say. They are worthless lying pieces of **. Who are out to hurt people with $10 to their name and need to eat. I called customer service and was told all she knows is what it says on her computer. And there's nothing she can do. Another worthless CSR who can't do anything to be of any help to anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bbe943cb1fff48c0967a5045e452a10e
encoding: FLOAT32
metadata:
{"chroma:document": "Absolutely the most inept financial institution I've ever dealt with. I fell behind in my auto loan by two payments after being off work for two months due to an injury. I paid the delinquent funds. Four days later my vehicle was repossessed. No notification whatsoever. When I called them they didn't admit their mistake however did say that they would waive the repo fee of $500 and that I would have to pay $180 in late fees to acquire the vehicle. I paid it online (There are no US Bank locations in my state). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7a96153311f84be589dfc521bd879037
encoding: FLOAT32
metadata:
{"chroma:document": "I almost never go thru the hassle of setting up an account to write a review, but I just couldn\u2019t let this experience go without telling whomever reads this to stay away from US Bank. The federal government should launch an investigation into this deceptive company. I\u2019ve been a Harley-Davidson Visa account holder since probably 2004, and always paid my statement off generally every month. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e2b4a9a2afb04c4698dd71b590a47624
encoding: FLOAT32
metadata:
{"chroma:document": "This is the worst bank ever. I had tried for 2 weeks to add direct deposit, Did not work. So I was overdrawn because of the lousy bank not accepting the direct deposit. So they contacted me several times. Nothing has been completed yet. They still try to charge you by adding fees. What a Crap ** Bank. Stay away."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 49a0adfbf07d4b108e116dac2b2f57d4
encoding: FLOAT32
metadata:
{"chroma:document": "On 10/4/17 I noticed on my business account that I was being charged for merchant services that I cancelled on 7/3 with teller C ** in Dunsmuir and a 1.5 hr wait on the phone with Elavon. Only to find out that I was being charged for services not rendered. When Confronted, Dunsmuir mgr S ** said in a week to 10 days 89.00 would be refunded... 10/25 and multiple charges later I received 74. Dollars and multiple service charges later I asked for them to be reversed... S ** said request was Denied by Jill **. The most unethical employee known to US Bank. Even laughed at an employee and her assistant mgr for failing an audit. Can you say low class? Closed all my accounts and warn all involved with this shady outfit to do likewise... Run... Run away from them fast... At least if you are in the Shasta Humboldt dist."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0df0d36be9b74cb8a576376784d88d93
encoding: FLOAT32
metadata:
{"chroma:document": "Never in my life have I choose to use such a terrible bank. They forget to tell you that every time you check your account balance at a non US Bank atm you will be charged three dollars. Just to check your balance then if you deposit any cash into your account at a local branch you will not have access to your funds for at least 24 hours. Then if you use different atms after making a deposit then you get charged every single time. Also make sure you turn your overdraft protection off. If you do not and your account becomes overdrawn. They charge you twenty five dollars every few days till it's back to a positive Balance."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b6147f70cf164a5eac5dacbf506fd3f4
encoding: FLOAT32
metadata:
{"chroma:document": "Call bank to see if I could get a 30 day extension on my loan/CC. My wife had just pass away. Was told, 'No'. But I could let it get in the rears. And then let it go into collections. Or I could contact consumer services and reorganize through them. Both are not a option for me. As I have work hard for my credit. I been with US bank for years. Never miss a payment. Been late once in 8 years by one day. And had my corporation with US bank before that. Why treat your customers like this? I guess I will start looking for a bank that does care."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f49716ff133469d8adaedfe56fc29c5
encoding: FLOAT32
metadata:
{"chroma:document": "This has got to be the very worst bank I've ever dealt with... Their hidden fees are outrageous. They don\u2019t post these hidden fees till days later which causes overdrafts. Customer service is impossible to get a hold of. When you do you are told someone will get back to you within two weeks. This is a very dishonest bank whose main objective is to steal as much money from you as they can. Horrible service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c0744707e40c44a6a2f4ba1be20c1f07
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a very long-standing customer of US Bank. Last week I applied for an auto-loan. I received an email to check the status of my application; which I did religiously. Before a week had passed, I reached out to the Bank just to find out that my loan had been denied. My issue is that instead of calling me to tell me this (which I could have been looking for a loan elsewhere); had I not had the initiative to call to inquire, I would have wasted 2 weeks waiting to get the denial. Further, why have an online system that is not accurately updated thus further deceiving customers -- I could have found out this way. This is, by far, the most disappointing experience. After I get my loan situation squared away, I will no longer bank with US Bank. Over the phone the rep told me tonight; that typically if the loan is approved, a call is made but if not, there's no call - just a letter. Obviously, US Bank can't even distinguish itself from others bank. They just can't."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 299e17218e324b49be476850d4105172
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank has disappointed numerous times. It started with them paying a SECOND homeowner's insurance policy out of my escrow account WITHOUT COMMUNICATING WITH ME AT ALL. I was not aware they had done this until months later, when my escrow account was incredibly short. Then, it was up to ME to battle through red tape with the second company, because I had to do the legwork to get the refund, and then send it to US Bank so that they could deposit it back into my escrow account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b8060d00423d4bc5a36544e2e7f38861
encoding: FLOAT32
metadata:
{"chroma:document": "If I could give them a lower score than one star I would. The past few months their customer service and the service they provide in their fraud department is crazy. I filed a fraud claim with them for fraudulent charges on my debit card and gave them the charges that I didn't recognize. A few days later I called them back regarding one of the charges and told them I recognized one of the charges. They said they would remove that charge from the claim and not pursue it. I told them ok and that I had resolved the issue with the merchant."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9b54f075a6fb4de68be56896e7289649
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank has some internal administrative and supervisory issues that they need to look into. I paid my loan off on 7/25 immediately after speaking with a representative of US Bank, she calculated the payoff and I made the payment. Almost 90 days after the fact I was just billed an additional $260. I spent approximately an hour on the phone with US Bank today (plus the 10 or so minutes on hold) but finally gave up and paid the money so that I could get the lien release. I spoke with 2 individuals but my last conversation was with someone named Nancy, claimed to be a supervisor but I really kind of doubt it. This \"supervisor\" said that the US Bank Rep could have calculated the figures incorrectly but since she didn't have a recording of the conversation she couldn't do anything about it. The bottom line is US Bank just ripped me off, I guess that I can join the thousands of other dissatisfied customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0fb3434707f94dcdafd70c303d655c73
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank advertises Travelex services on their website. Surprised to find no one available for forty minutes while they take lunch. Bank can't help. The order says you can pick up your currency from 10:00 to 6:00. Not true. Poor reflection on US Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6e63df4d7e314ba78c8e6cd3ffc58f11
encoding: FLOAT32
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{"chroma:document": "I am an international student from India and a student at Chico State. I have had accounts previously with Wells Fargo, Chase, BOA. My experience with each of them was the best. HERE IS US BANK EXPERIENCE. TERRIBLE! Read below WHY: Account Opened: 29th June 2017. I found online a US Bank promotion for opening a Checking account. Promotion: $200 cash reward towards account for opening a checking account (Silver, Gold or Platinum). Condition: $500 Direct Deposit or $25+ online bill payment. What Happened then? I approached the US Bank branch near me (ADDRESS: 260 E 2nd St, Chico, CA 95928). A banker greeted me to process my request. THIS LADY BANKER WAS NOT AWARE OF ITS OWN BANK'S PROMOTION! She took a moment, searched online, found the information, verified it and said \"Let's do it. It needs a code. Do I have it?\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef7864dfed78481ea91c677ba6544bc6
encoding: FLOAT32
metadata:
{"chroma:document": "I was sent a credit card promotion in the mail. I followed the directions to apply for the exact card that was listed as having a 200$ cash back promotion if you spent 500$ on the credit card in the first 90 days. I spent over 500$ dollars in the first month and waited for my money and it did not come. I called and they said it would come next month when the statement was reached. I waited till the end of the month and still no money. I called again and they said I was signed up for a different offer. I said I signed up for the offer that I was sent in the mail. They said that they would not give me the offer unless I mailed in a copy of the promotion that they sent me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b10ee3db4a147d3ae0f4853bb9f9d5d
encoding: FLOAT32
metadata:
{"chroma:document": "Complete incompetence. Purchased lease out and they continue to bill me and threaten to report me to collections. Multiple phone calls, multiple promises and then re-bill me like no conversation ever happened. And the lease buyout was horrific although I am told that is typical in the industry. Charged me more than original cost of copier after 4 years of payments. Horrible, horrible experience."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ee2694b99a6a4481baca83b172eac40c
encoding: FLOAT32
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{"chroma:document": "Today we just backed out of our loan to purchase our home. Our closing date was supposed to be today but instead yesterday the underwriters were still asking for more info when they had a month-and-a-half. Had to sign a lease because me and my family would have been homeless because of US Bank. We will try again to buy a home in 6 months and definitely not use them. The whole experience was a nightmare. Thank God our rental was willing to work with us."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0c100a460d8a48808015fdef5682aa83
encoding: FLOAT32
metadata:
{"chroma:document": "As it came to closing on the purchase of a house on the east coast I requested a wire transfer from my account to complete the process. US Bank refused to comply. I explained I was on the east coast and no branch for hundreds or not thousands of miles. They kept repeating I had to be there in person. After hours of explaining I could not get to a branch I got my lawyer involved. Funds clearly there. Attorney clearly verified. Power of attorney issued to a family member within driving distance. US bank STILL denied my wire. Now they wanted me there to show I wanted this family member to wire. Do not bank with US Bank. A customer for 10 years, not one overdraft, 2 lines of credit, always paid with due diligence."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7b2b320812274740bf5589180cab7e2b
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{"chroma:document": "My husband and I had a very poor experience while banking with US Bank for the past year. Our families have banked with many other institutions like Chase, Bank of America, Credit Unions and Ally for the past few decades. Never have we experienced such poor service as we have had with US Bank. Once our money was placed in US Bank it became very hard to transfer it out. Linking our accounts to other banks or even setting up direct deposits proved to be difficult with US Bank. Their accounts charge maintenance fees unless you choose to forego paper statements. This can be a issue if you do no log into your online account on a regular basis. We missed a transfer error on our account and were notified not notified of a low balance until 2 months later. We were charged over 200$ in overdraft fees. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed9884c594b849469a1a2590fd6fdce0
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{"chroma:document": "I'm a small beauty business in Los Angeles. I've had Wells Fargo Merchant services for over 10 years. Wells Fargo charge have excessive merchant fees. I wanted to save money for my small business for credit card fees. So I was referred to The Poynt system powered by Elavon Bank. Which you purchase for the best credit card rates at 1.99% on all cards including American Express /Discover."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 31efc1e9a5084068b6f2a2aec734c404
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{"chroma:document": "I recently decided to finance my basement remodel project and went to Lending Tree. Immediately I received a call from US Bank describing all of the options for a HELOC. I began the application process without any concern as my credit score is 824 and my salary is substantial and I have very little debt. I applied for a HELOC of $25,000. I had just had an appraisal done for a mortgage refinance 1 month prior but they would not accept it. The home was valued at $240,000 and my current loan had a balance of $187,000. I was looking at the HELOC with up to 90% LTV. I received an email with a request for multiple documents and completed the request that same day. The loan officer assigned to me was Jeffrey ** per the name at the bottom of the email."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e849e36fffcc40bba5760aeaf96e974d
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{"chroma:document": "Today, I made a car purchase and I needed to use this bank in order to do a cash advance. Mind you, I have an account with US Bank but I never use it. I only opened it because of the area I previously resided in at the time and the discount I would get for opening an account as a veteran. The teller was very nice, and welcoming. But the issue more so lies with the manager who was present during the ordeal. The manager wasn't friendly, and didn't speak. I thought it was very rude that he also kept watching my account on the teller's computer. He would continuously glare and watch me but wouldn't speak or be courteous. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 488dd5e4c1534531a4ba31469ca2a59e
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{"chroma:document": "Working with U.S. Bank has been a nightmare. My wife and I have been working with a local mortgage company to buy a home and we were supposed to close back on July 6th. However, we have not been able to close because we are waiting on U.S. Bank to clear the title from the sellers. The local title company we are working with, and the agents associated to them, have not been able to do anything since U.S. Bank have begun to refuse phone calls from them! My wife is one week from our baby's due date and working with our current landlord is hard as he is trying to get someone to take occupancy when we leave, but U.S. Bank doesn't care about those things. To them, we are just another case number on their desk. They don't care about the stress this has put on my pregnant wife or the fact that we are almost 2 months late on closing because the U.S. Bank and their attorneys won't get the documents pushed to clear."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5cd3597ecf2f4956aa8316b1fe673d92
encoding: FLOAT32
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{"chroma:document": "U.S. Bank is awful. They could care less about their customers, unless you are a Huge depositor. We have been with them for about 25 years, and are still treated like crap. They could care less about your problems or issues that come up, unless you have lots of money, or are a local celeb. Then it's a different story. I have several issues with that bank. First, we have been trying for over 3 years to get a lower interest rate on our homeowner's loan, & we've had 2 different branch managers TELL US that we are paying U.S. Bank WAY TOO MUCH interest, but before either of them could help us, they would either quit or be transferred to a different branch. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 64a50d1f0ac04fa8a566b34f6ca61f5b
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{"chroma:document": "We opened a small business with credit. Were told we could get an FFE Loan and then we used some credit and they said no dude loan as we used some credit and our small business is on the edge of BK because they charge us 30% interest and bank fees. Their practices should be illegal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1bf1ed9aac274658a054529ffa434701
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{"chroma:document": "I've banked at US Bank or its predecessors for nearly 40 years. They have convenient locations around Omaha as well as plenty of ATMs. Also, they have ATM locations where I usually travel. They offer a great no-foreign transaction fee credit card. The people are always friendly and helpful."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8976a278c3bc4809b99ba86f4f171b1a
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{"chroma:document": "I use US BANK BECAUSE WITH MY DIRECT DEPOSIT THERE IS NO MONTH CHARGE LIKE OTHER BANKS. Easy to use online banking. I pay all my bills online and being able to deposit checks via my cell phone with out traveling to the bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f6037d921f4a445c951837204a09db7f
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{"chroma:document": "We love the personal service that we get from the Idaho branch that we use. The LA branch is not so good. The manager seems to be the problem and makes us go through hoops every time we have to do something. It is a branch in LA but it is in an area where it is like a small town where everyone knows one another. We keep the account because of the Idaho branch and excellent online service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 563ffe1a85744da8a2136b0dcd81aba4
encoding: FLOAT32
metadata:
{"chroma:document": "They have long hours, including weekends. Their ATMs accept stacks of checks for deposit and they have online bill pay. Of course, like all banks today they give very low interest on your money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 394c63a2911742e387fadd1d3dd028a2
encoding: FLOAT32
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{"chroma:document": "I've never been happier with a bank. Every single individual I've had the pleasure to deal with, for whatever reason, whether in person, over the phone, or online has been extremely pleasant, knowledgeable, and more than willing, when needed, to go out of their way. I have a checking account which charges absolutely nothing as a \"maintenance fee\" each month, and, even though I had zero credit, I was given a credit card with a healthy charge limit, thereby then being able to establish a stellar credit rating."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b84ba357c0754d43bf0c266ec3a3174e
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{"chroma:document": "The staff is always positive and are more than willing to make you feel appreciated for doing business with them. They go the extra mile to notify you of services that are no charge making it more convenient to do your banking."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dd15497de9ab4e9dbdb87a8851bb7c51
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{"chroma:document": "I have banked at US Bank for over 20 years. The interest rates are the best and the apps they have are state of the art. They have been great and customer service is the best!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ee5254c11523487c98d7bc2d02da4668
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{"chroma:document": "I've had my account with US Bank since 1988 and have never had an issue or problem with my account. The customer service has been very good and I would not even hesitate to recommend the bank to anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 702fbff861854cefbd0ec4bbf3c38dfa
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metadata:
{"chroma:document": "Great customer service. Managers and tellers always acknowledge you by name and are actually helpful in a culture of robots/you're just a number institute."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b298b4c687374a108a3644ac7f058ab3
encoding: FLOAT32
metadata:
{"chroma:document": "Trustworthy institution. Many branches all over the country which is good for ATM service. Our local branch has great people that we have a good rapport with."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d90ce421a8b24144a2fdeba68e8ab859
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{"chroma:document": "My loan was sold to US Bank also. I have never been late, and always pay extra early and extra amount. I've had this loan sold to them for about 5 years, along the way there has always been issues trying to escrow and everything correct. I won't go into all of those mishaps. The most recent really irritated me because I have had my account to auto pay monthly. I set my auto to make more than the payment then we going to start bi- weekly payments starting the same time with being a full payment ahead starting the same day. I sent it all up through my checking auto pay account. I call US bank to inform and confirm my upcoming way of bi weekly payments. The gentlemen I spoke with told me that US Bank doesn't accept non-full payments."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e978f38d16b3422db4c2553cd049afa9
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{"chroma:document": "I've been a US Bank customer for 17 years. I went to the bank on 6/1/17 and applied for a home equity line of credit. I supplied all the information that was required and was told that the loan would take from 4 - 6 weeks to happen. They were suppose to get an appraisal on my home and have it back on 6/16/17, so I contacted the bank on 6/21 to find out how the appraisal went and where we were on the loan. Found out on 6/21 that the appraisal wasn't ordered so it was going to be up to 7/12 before the appraisal would be done. I had informed the bank on 6/21 that my builder was starting and I need to get this sorted as I need to be paying him."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4583ada976664842ad3ac8e6c37bc627
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metadata:
{"chroma:document": "We applied for a Veteran's Home Loan on June 5, 2017. Unfortunately, nearly 2 months later, we still don't have the loan. The mortgage originator ran our credit and collected all required documents. She even ran a \"mini\" underwriting to be safe. We have never encountered the issues that came next. First, the processor contacted us to say that she would keep us up-to-date. Never happened. Then she lost several documents multiple times. She's still losing them today. We managed to get to underwriting the first time without issue. Then the processor became involved again. She lost documents again, multiple times. We were told repeatedly by the originator who stayed involved to make sure we went through that there were no issues. The processor never contacted us. We informed her repeatedly that she didn't correctly fill out the IRS transcript request. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 56329f5b45d642298e966ec83ae23d24
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metadata:
{"chroma:document": "My account had switched over from Bank Of America and I had never missed a payment with them. When the account switched over to US Bank, I had requested an autopayment setup. The woman I spoke with was sending a form because I was not able to set up an online account. The form never arrived. I made the next payment over the phone and again asked for an autopay form. This one arrived, and I filled it out and sent it in. The next month I received a call from US Bank that my payment was late. When I called US Bank and talked to someone there they said the autopay form had not been entered. She also stated that the payment had not been logged as a credit issue. I paid again via phone and asked for another autopayment form. This form never arrived. I gave up on autopayment with US Bank and instead pay by phone every month. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6847211cd74a498d9510595cce1607f1
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank has been our Bank for the past 20 plus yrs. Today, July 21, 2017, I had the worst experience with customer service regarding info below: we use our debit card... it was declined due to a so called levy garnishment from a law firm named Gamache and Myers, unbeknownst to me. No common courtesy call from US Bank, no legal paperwork indicating we owed anyone. Long story short, the garnishment was fraudulent, and illegal, and US Bank charged a $100 fee for the illegal attempt to clean out our entire account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c688f61b042d40e59ba92fbcb403b094
encoding: FLOAT32
metadata:
{"chroma:document": "I recently opened a US Bank Harley Davidson credit card. Through their own admission my personal information was compromised via their online services. That person then changed my account email address and billing address, and opened a checking acct at a US Bank somewhere in IL in my name and transferred money from the card to the checking account. At that point I requested that the information be changed back to what it was when I opened the acct. and please close everything in my name associated with US Bank, including the bogus checking account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ba81b42c8e84ab1bbeda5e01945d046
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{"chroma:document": "I received a Master Card from my grandfather when I was thirteen. I am fifteen now and very frugal when it comes to spending money. I will only buy something that I truly want. Recently I tried to make a purchase using my gift card and realized that the U.S. Bank had deducted twenty dollars off my card due to inactivity for twelve months or more. It is too bad that I did not notice the warning they put on the back. This frustrated me very much. My mom and dad taught me to save money. It is disappointing that I got punished for doing so. In the future I hope for a fairer banking system and my twenty dollars back!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bd2350d7f9724a8b9c5f970d58a93361
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metadata:
{"chroma:document": "I would like to share my experience with U.S. Bank ReliaCard with anyone that will listen. This card will steal your money. I return an item that I purchased from Amazon. Amazon returned my money to U.S. ReliaCard and U.S. ReliaCard did not give me my money. They actually made me file a dispute and now I have to wait 180 days for them to figure out if they're going to give me my money which is a refund from Amazon. I will not recommend sticking with this card at all as they will do anything they can to keep your money... Also had another experience where someone stole my bank card number. Not the actual physical card but just the number off of it. Also had to file another dispute for that. That took months and months to get my money back on that one."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f15c51ec71204652ab1092c260013dfc
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{"chroma:document": "I opened my account on June 5, 2017, Ashley ** was the banker who opened the account. She never told me about a New Customer Hold On Check Deposited. On June 30, 2017 I deposited my payroll check with Ashley ** the check was from a large local business in Carson City. The payroll check was for $789,50, I took $100 in cash and deposited the balance of $689.50. After making the deposit I went to United Federal Credit Union to make my car payment of $303.35. I tried to use my debit card for the payment, but it was declined. I called Ashley by phone and asked her why was my debit card declining. She told me I had immediate use of $200 on the debit card and the balance would clear at midnight. So I wrote a check to pay my car payment after being assured by Ashley that all my funds would be credited after midnight of June 30th and available on July 1st."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0cfb873f702f4cf49952fa1abbe6911f
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metadata:
{"chroma:document": "Have had my account for going on two years. The entire time my check was direct deposited at the exact same time I wrote out my rent check and dropped it off knowing my payroll would be going in in the morning. When I took out my account I signed a paper stating that I opted in to have all paper checks approved and I would face any overdraft fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c4151574302a4c04869d27f013f34774
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{"chroma:document": "This company, US BANK will not ask if you want to renew your membership. They will send you an invoice directly and charge you interests. Very bad practice and very tempted to get a lawyer involved. They will continue to charge you interest until you renew the card. They told me I should close the account in order to cancel this subscription. I think closing a credit card account is bad for the credit score and that is why I don't want to do it. Bottom line, unlike American Express who will send a letter asking the customer if they want to renew their card prior to billing you, US BANK charges you directly. I find that very very shady, hence my complaints. They bill you instead of asking you if you want to renew first, then charge you the fee + interests. Very bad practices and I hope actions will be taken against these unacceptable practices."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 74d2c0041e6b43caaf39ecd13e8ccc99
encoding: FLOAT32
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{"chroma:document": "When I first signed up for this horrible service bank, I was told one thing, although my paperwork said another... Then, find out many over payments later was that they were charging me for an account I had not used yet and they never told what I had to do to change that until several bank visits and several phone calls. The branch manager said he would pay half of the charges when I should not have been charged at all considering what I was told when I opened this account. Now, they are not suppose to charge fees because I did what they said about opening a credit card and lo and behold, they are still charging me fees. I have to constantly call for them to stop and credit me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9c27d7b98fd043818d05b0e47a104e1a
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{"chroma:document": "I have my auto pay set to send checks for payment on the 1st of each month to coincide with incoming pay. When the pay comes in on a Saturday they delay till Monday and set check to pay on Friday sending the account into overdraft. Then on Saturday the account shows payment for the 3rd on and the check for the 30th. Just a way for them to get the account to overdraft and make them $35 plus any other overdrafts that it may cause. Ripple effect. Be wary of the scams they pull... Won't be my bank for much longer. In the process of finding someone new. They used to pull another similar scam of taking money before deposit showed again causing overdraft fees. Just a new method to their madness."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 088234b1cb024fb08e960c6056dac9ee
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{"chroma:document": "I have been a US Bank customer for over 20 years and recently I have been unemployed and unable to pay my bills as a result. I have had auto pay bills that somehow gone through and I was overcharged with overdraft fees and additional fees on top of that. When I got my tax refund from the federal government, they took half of the check and, as a result, when I tried paying my bills, checks were returned. During the month of May, I have had my checks electronically deposited and they took the entire check leaving me penniless so I couldn't pay my bills. Now they have closed my account saying that I had too many returned checks. They left me with no money so how could I pay my bills. This bank stinks and I will have nothing to do with it ever again. As far as I am concerned, they're thieves."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48a13d9ba8964d32918ab2faaac656db
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{"chroma:document": "I have been with this bank for over 11 years, I am absolutely disgusted at the recent events that have transpired. First my atm card was shut down without my knowledge due to not having a chip, a new card was sent out to my address and was returned due to a bad address. This is ridiculous as my address has not changed! Then I go to deposit my payroll check on a Thursday, was told the funds would be available on Friday and then find out Friday evening there is a 7 day business hold on my funds, which would not be available till for another 10 days. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 685e4ab4c4d84d1aa39a6843423824c7
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metadata:
{"chroma:document": "I was recently charged an overdraft fee for a check I wrote. My account was in a positive on the 21st. I have screenshots of my account for the whole day. I made 4-5 purchases using my debit card on the 21st. No check was ever posted to my account on the 21st. On the 22nd, my paycheck was deposited. When I checked my transactions on the 22nd, it then showed that the check was posted to my account on the 21st. And I was then charged an overdraft fee. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bcebd51487674e0eb37b0a4ab781ddd2
encoding: FLOAT32
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{"chroma:document": "On 6/2/17, My mom went into the bank to withdraw her money and pay her bills. Only to find out all of their funds had been swiped out due to fraud. My father was in the hospital in Intensive Care due to heart issues and just had emergency surgery. They wouldn't allow my mom to do anything to his account, but was able to inform them all of his funds were gone and there was no way that could of happen. My parents are on a fixed income, they only use their debit card to withdraw funds. They do not make any purchases or pay any bills, they withdraw their money and pay bills directly or get a money order. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9ba57e7a39944b468b631903feda6e57
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{"chroma:document": "I deposited a check at a US Bank ATM and it was returned to us via mail a week later because it was made out to our business (same name). I called customer service and was told it was because the ATM couldn't resolve the information and to take the check to a branch office where it would be deposited. We did this and everything was fine."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 31b5457f79c5427b83b869b79a685f12
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{"chroma:document": "I've been a US Bank customer for almost a decade now and this bank has dramatically gone downhill. I seriously never leave reviews, but I was compelled to. They have the worst customer service dept. I work in a call center so I know the job isn't easy, but these employees aren't even trying. I got transferred 7 times to update my address. They blocked my cards because the zip code wasn't updated. I called 3 times over the course of a month just to update my address. My cards have been declined and blocked over 3 times now, and I have not once received a phone call. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2b236304cc8f48f489de88551103f023
encoding: FLOAT32
metadata:
{"chroma:document": "My card was blocked and I have been going on 3+ hours now trying to get a hold of the Fraud Prevention department. I have been transferred at least 3 times from the consumer banking side and I have yet to get anywhere with this. Some customer service this is. Take your business elsewhere. There is no one, but incompetent \"customer service reps\" here to help you with anything."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b94974884fc84749b1ad27f07b5d5ce0
encoding: FLOAT32
metadata:
{"chroma:document": "I have worked with many banks (10+) and hands down US Bank has been the worst bank I've ever dealt with. Worked with them through a Home Equity loan and they are the worst at communication and process. My loan exceeded 80 days and is still going through issues. They outsource a large part of their processing on the loans which causes nothing but headaches and customer service representatives that don't know what's going on. Run and go to any other bank that you can before turning to US Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a929c652ba2404b84023d179f52523e
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{"chroma:document": "I am working on a class-action lawsuit against US BANK. If you feel US BANK has mis-charged you, mishandled your accounts/money, or has committed any acts of what you consider to be fraudulent, including incorrect reporting to credit agencies due to US BANK error or possible deception, please contact me at my email, **, and tell me about your claim against US BANK. I will forward this to my attorney for review. There is no cost on your end. It is time to stand up against banks like US BANK, Wells Fargo, and let a court of law hear your voices, to be compensated not just for funds that are yours, but possible money for pain, suffering, time spent, etc. Thank you."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f9741954954540698d33f2e24ddf838f
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with US Bank since 2013. Have been very happy with them until recently. In January of 2017 I set up an online payment to my car loan company. In February, March and April they took the money on the appointed day. When I changed the payment date with the loan company I changed the date of the payment with US Bank. In May, 2017 and June 2017 they took the money out 2 days early sending my account into arrears. When I tried to stop the payment and have the money taken out on the appointed date that I set they said \"We do this so the check we send to your company will be on time\". This is a new thing that they've started doing. It has all the ear marks of doing this to get extra fees. In addition to filing this report I have contacted my local and federal banking over site commissions and I'm trying to find a good law firm to start legal action against US Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 94eba3ad158943338876928508e7ccf8
encoding: FLOAT32
metadata:
{"chroma:document": "I got a letter last October from US Bank with a $200 promotional offer. I sat on it for over a month and finally decided to just open an account one night online. I set my account up for direct deposit as required for the promo a few weeks later. Until recently, I had completely forgot about the promo and checked to see if it had been applied. It's hadn't. Contacted US Bank regarding this. They said there is no record of this on my account and want a copy of the letter I received! I am actually shocked. I have an email confirmation from a US Bank rep that the promo code had been applied to my account (which I sent to them last week at their request). The email has the reps full name, date and also my promo code and for them to say they have no record? Shows the caliber of people/company we are dealing with. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8344dd98e024f78b72a996ce49cecac
encoding: FLOAT32
metadata:
{"chroma:document": "About a month or two into my new U.S. bank account. I received an overdraft fee although when signing up for my account I specifically chose do not overdraft and also before I made the small purchase I called the bank and listen to my available balance and I had plenty but for some reason that transaction brought me into an overdraft. I want to add that when you called US Bank on the recording it stated the amount that we tell you is your available balance will always be your correct available balance and mine was $10. I made a $4 purchase. Now that I am in overdraft I'm informed that if I don't pay it within 7 days I will get another $35 charge so it keeps going up and up I'm on my third overdraft charge."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 149dff7c122f4578b9185ed34309229c
encoding: FLOAT32
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{"chroma:document": "Refusing to Take Customer's Money - April 2017 through June 2017. I recently retired and from my retirement money I attempted to pay off my vehicle that was financed through U. S. Bank. I called in April 2017 and after being transferred 5 times ended up talking to the original person that I spoke to (Debbie). She advised that she was sending odometer documents that needed to filled out and said that I couldn't pay off my truck before then."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2f7a4bb2c529401281cf9c23c2c49f3f
encoding: FLOAT32
metadata:
{"chroma:document": "After my dad passed away I filed to be the executor of his will. It took the court system 3 weeks to finalize the paperwork (which is perfectly reasonable and a normal timeline), I started getting threats from US Bank immediately after I told them about his death. \"They would put his loan into default if I didn't pay it\". I told them I would pay it as soon as I was legally able to (which again was 3 weeks). They told me that they \"didn't know how much longer they could wait,\" which is clearly b.s. They have a computer screen telling them exactly how long until they file for \"default.\" Basically DO NOT TAKE A LOAN WITH US BANK, if you die during the term of the loan your family will have to deal with a bunch of jerks that you ALWAYS paid on time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e37f026852d64825a732d1bab34df01e
encoding: FLOAT32
metadata:
{"chroma:document": "I've been a customer of US Bank for over 15 years. I moved out of state a couple years ago and there are no branch locations where I live now. I've exclusively used the mobile banking app. Recently, I was charged $277 in overdraft fees over a 30 day period because of several changes that US Bank voluntarily made to my account: Cancelled my overdraft protection account; Cancelled my credit card overdraft protection; Changed my mobile deposit limit to $1500 (it was $2500 prior for many years and I frequently deposited checks for $2500)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2541cc3a6b6e4a7cb4709c2b11e54c2b
encoding: FLOAT32
metadata:
{"chroma:document": "I submitted an insurance claim check to get a signature. I was told it would take 3-5 business days. After no one contacting me for 10 days I called. I was then told it would take an additional 7 to 10 days before the funds would be available. I called 10 days later and was informed that I had not submitted a request for an inspection of my repairs which I did over 15 days ago. 1+ months later, I am still going around and around with these ??? people. They cashed the check over a month ago but still I have not gotten anyone to explain why they still have not release the funds to my contractor who repair the house. Worst customer service experience I have ever had. Looking to move."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4633c9fc4784465c85788699d191eb9c
encoding: FLOAT32
metadata:
{"chroma:document": "I received 2 checks written on US bank accounts. I went into the bank to cash them and was told that there would be a $7 charge to cash each check since I didn't have an account at that bank! I told them I wasn't giving them $14 to cash two small amount checks. Rudely, I was told that it was my choice. The customer service representative then told me they were in business to make money! Obviously, they are in business to fleece people!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d3a6e73a1fe478998a17bd79c600c33
encoding: FLOAT32
metadata:
{"chroma:document": "I sold a house in Texas and planned to buy one in Iowa. I chose US Bank and failed to read the reviews before I made this choice. The application process is the most stressful and accusatory process I have ever gone through. I bought a house before and put zero down and had very little money to my name, and the process was very smooth. This time, I have a little bit of money to use as a down payment."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48dfe8d9881a4b6692b6de15adc96273
encoding: FLOAT32
metadata:
{"chroma:document": "I had a account with US Bank for over a year, but I got charge so many times a overdraw fees for payments I didn't make. I make a 1 time payment on my Macy's credit card, and was posted and clear. After my payment I didn't see any money to Macy's. They started making payment to my Macy's credit card and return the payment as insufficient funds, payments that I didn't authorize because it doesn't make any sense that I will make payments when I don't owe anything so they make 5 payments and then return them. 1 each day is so stupid, so I got charge a 5 $36 and 10 $25 extended overdraw fee and 5 $34 fees from Macy's because of the return payments. I had to closed my Macy's credit card. I didn't notice those fees because I didn't really use my US Bank account but now my account is close with almost $2000 fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ba1406c7265c4dc790e00c3d433befa3
encoding: FLOAT32
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{"chroma:document": "In my opinion, this is my WORST banking experience in 55 years. Tried to buy my car at lease end, and their phone staff is friendly, just don't expect them to fulfill their promises. Didn't initially tell me I could BID lower than their 'low' offer, then they were QUICK to cash my check, but slooow to provide my title/BOS. Had to incur extra costs, such as $90 overnight FEDEX label, that was never USED. Contacted my dealership, who said that they received SO many complaints that they have DISCONTINUED using US BANK. I will never consider them again. Worst banking experience EVER."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 65f6ddcc390e4db9954a1251db1ee23b
encoding: FLOAT32
metadata:
{"chroma:document": "This bank was the first bank I ever had. I didn't know it was bad until I opened an account at Chase. US bank, at least the one I go to, have very bad staff. They barely speak English, dress unprofessional and look at you like a nuisance! I once opened a small loan, the lady said there'd be no interest only until a month has passed and then I have to make minimum payments plus a little interest. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b788339c5f6492d87368125d6391eb6
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank has ruined everything! My husband and I just sold our house and paid off the mortgage, but because of the craziness of buying and selling interstate, I missed the last monthly payment (which was included in the payoff quote) on time, but the mortgage was paid off a few days after the cut-off. Right before closing on the new home (literally days), our new lender informed us that US Bank put a 30 day late on our account and now we cannot secure the loan with a large down payment and will be homeless. All of our belongings are in transit to the new home that we will not be able to purchase because of US Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0709855bb61d4e2ca991d883c3f54c4a
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metadata:
{"chroma:document": "I currently have a home mortgage that was purchased by US Bank from NOIC or Concorde Mortgage. This was a FHA loan and contained rehabilitation funds within the loan. I am now currently paying on this loan and have been for over a year and I have yet to receive the funds. I completed the project on my own with my own money and they claimed I would get reimbursement once it was complete. I have had the house inspected according to their criteria and still have not received the $27,000 that is owed to me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7cb5be00671d474a81906d61d97035d7
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account in 2004. They closed the account out in 2009 and allowed the account to accumulate fees. Now the account has been sold to multiple brokers. I contacted their customer service department and provided my social and the representative told me that I didn't owe US Bank. I only needed to pay a 36 dollar fee. Prior to that they sent me out a letter to take in case I was to appear in court. Turns out the information I was told was incorrect and now I being told it was a mistake. They're sorry but it's nothing they can do and also they just started recording their calls as of last week. Anytime prior to this they only recorded up to 10% so trying to cover your back won't help because they lied about calls being recorded."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8213ac0639d045189524183904f3df5b
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank Mortgage only offer one courtesy late payment waiver for the LIFE of the 30 year + LOAN...(even when they raise your monthly payments, the smallest amount for adjustments to the escrow account and even though you consistently pay on time through Autopay for a decade or more but simply forgot to change your Autopay the added amount). Only one minor mistake allowed in 30 years. They are simply not reasonable or have any respect for their customers. Be forewarned. Stay away if you can."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e956e8f3b54417699b0034112d6a513
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account with US Bank after having to switch my account with them. While I heard horror stories I never thought they would be as bad as people say. Upon opening my account I deposited a check in the bank and the money didn't transfer properly. They assessed me a 36.00 fee. My account was negative 1.88 cents. They didn't take money from my savings to compensate the negative. They charged me 2 36.00 dollar fees. When I asked why was I charged they advised me because the account was negative. When I asked why didn't they take it from my savings they advised I didn't have that option set up. I went into a branch, showed the branch manager I had that service setup and was advised there was nothing they could do to waive the fees. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1a59508c94f6483a90236f5a670a94a4
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{"chroma:document": "I needed to make a purchase (furniture), because of my wife's medical condition. My bank card was declined. I had to use a credit card and I did not want to add to my debt but was forced to. I had more than enough funds in my account to cover this purchase. I called the bank and was told I had a limit on what I could spend from my account. They said they were protecting me. Someone from US BANK is making decisions for me and I was told they did that to every banking customer. I control what I use my funds for and how much, not some bank. You don't want to use this bank, you will regret it if you do."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 82dbf8f0068146939f07fc5d87b68458
encoding: FLOAT32
metadata:
{"chroma:document": "US Bank has no regards to their long term bankers, not to mention that they lack the appropriate customer service skills when addressing any problems, especially the ones that occur on their end. They do not go out of their way to assist you with your inquiries and when they make error, they basically tell you there's nothing they can do. For example, my husband and I have been a customer of US Bank for years. They have never come through for us when we've needed them to despite the fact that they have full access to our accounts and clearly see that we have always been in great standing. Despite all of the issues we have had with both US Bank and their staff over time, the most recent problem that my husband and I have encountered will result in our taking our money and investments elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2ec0490e532d4e298a66fe617ae73089
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{"chroma:document": "I applied for an Auto refinance loan exactly one month ago VIA online submission. The tracking on the application was great, but after 3 weeks on being stuck on the \"credit check verification pending\" stage I decided to give them a call. The first call sent me straight to VM. After the second call a gentleman on the phone answered and notified me that the application had been denied, did not explain the reasons nor why hadn't I been contacted regarding the status of my application. Had I not called, they would have never contacted."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9de6064da1324a3aaf7b127dbb45bea0
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{"chroma:document": "So I am sharing an old past experience and here's what happened. Back in 2008 my gym wrongfully charged my account because I canceled auto pay and was charged two months after the change. The gym admitted it was in error and corrected the transaction. This caused me to be $0.38 negative for 15 days but was in error and I was not at fault. After a couple weeks I go to deposit a paycheck and find out that I owed 375.00. There can't be any other bank that is this savage with late fees. If your banking is impeccable you might say \"oh what a great bank\" like you would anywhere else, but if you are like me and have the slightest mishaps occasionally this bank will take advantage of you. They will seek as much damage on you as legally possible. Be warned folks, they're not worth the risk."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e748cba47fa4351841449c679d0f019
encoding: FLOAT32
metadata:
{"chroma:document": "Home mortgage, loans & refinancing -- I am very disappointing with the way US BANK is treating their long-term customers. They only care about people with perfect credit. If you are struggling trying to make ends meet,you are \"zero.\" Our mortgage interest rate is 5.8%. We still can't lower our interest rate. Bank of America is 2nd worst bank too. Even when our equity is high."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a544d45091ee4658bae3593ec8cc4106
encoding: FLOAT32
metadata:
{"chroma:document": "I move to the United States 7 years ago and opened an account with them on because my wife has one there. 7 years later I can see the mistake I made, to trust this bank to take care of my finances. When I opened the account I told the manager that I do not want to be able to have overdraft or be in the red. He assured me that it was taken care of and if there were any payments and not sufficient funds the money wouldn't be able to leave the account. Coming from a country where checks have been absolute since 1990's, I've been thought about the above statement being a lie. It appears that checks still can be written off of your account and when it gets bounced they charge you a lovely $36 overdraft fee."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 615864d90d5b4db283cc5b96a316f122
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{"chroma:document": "I was told the following when I applied for the loan - it would be finished in 45-60 days, because it was new construction there would need to be a full appraisal, that if the appraiser was one that I was not ok using that I could refuse that appraiser and they would go to the next one in the pool, the loan would fund 3 days after closing, and that I could designate what balances were paid off with the funds. The mortgage center was sloppy and clearly I had been lied to through the whole process. I supplied all requested documents almost immediately and then couldn't get any communication from them for about a month until they sent me incorrect documents and I got the local bankers involved. They did a drive by appraisal so it didn't include the house in the value, and that messed up the numbers, which they refused to fix during the rest of the process until the very end. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 105c669a39604897b5a8736f534449f5
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{"chroma:document": "Recently they have been trying to charge me with $30 late fee despite I pay in on time and all the time they bring up the Easter/Central time problems. I never had this problem before, they are just trying to rip the money off people. How come they can post the late fee before processing my on time payment. Customer service person was very rude to me and he said it takes a day to get the payment posted, are you kidding me!! You can post the late fee in the middle of night but can't process my payment and wait for charge me money. I am changing my bank and will never do business with US Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5dd101a6a1924d0ca44bd18799a91d0f
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{"chroma:document": "I submitted an insurance claim check to get a signature. I was told 3-5 business days. 2+ months later, I am still going around and around with these bozos to get a stupid signature. Worst customer service experience I have ever had."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f3d99a39c751412b92263851f0915043
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{"chroma:document": "I setup 'Pay a Person' to send my landlord the rent and she uses it to send me money to pay for repairs. I send her an instant payment; she gets the payment and it is deposited to her account, at a different bank, within minutes. She sends me money for a plumber this weekend-Sunday, and here it is Tuesday and I still don't have the payment, or anything in my account to suggest it is pending. It was sent from an instant payment system. And US Bank has an instant system but they hold the funds. This has also happened with payments made to me from wire transfer-over three days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a06fc2723834a0c96149e456d08a314
encoding: FLOAT32
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{"chroma:document": "This is my first experience with US Bank and my last. I applied for a credit card through REI to book a trip because of the 5% reward offered on this card. After I finished the application online they told me they would send a letter of approval within 7-10 days. WHAT! My credit score is between 840-878 depending on which site you pull credit from. I called US Bank to see if I could have the process expedited so I could purchase trip with the 5% off. No they are going to manually approve my application. I could maybe understand this process 10 yrs ago but today that's ridiculous."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4ff575bace6941c6bc74d77730232f85
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{"chroma:document": "I will never lease a vehicle or do any type of business with US Bank again. They are extremely unorganized and do not keep records or previous calls or transactions. My experience started when they charged me for a month after my lease had termed, granted the car was turned into a dealer 15 days before the lease had ended. Still, I get charged. Now they are stating that the vehicle was turned in 20 days later than the actual turn in date. Basically trying to grant a reason to keep the extra payment. They refuse to work with the dealership and cannot get this resolved after months of back and forth with me. Now they are requiring me to prove when the car was turned in."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6229bfdacc3c4a678dce253197c27d61
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{"chroma:document": "US Bank, was assigned my \"loan\" by the most disgusting Nationstar, a servicer, by removing any traces of my first assignment for trust/trustee and completely wipe them out of my chain of title and placed three back-dated assignments in its place. Now they, as trustee, are named as plaintiff in my illegal foreclosure action!! The US Bank wrote me a letter stating that \"as trustee we have nothing to do with the foreclosure process\". THEN WHY ARE YOU STILL NAMED AS PLAINTIFF??? Some of these banks will stoop to any level to steal your home, in my case, however, they chose the wrong person to try and steal something that no one has a beneficial right to and I intend to prove it in court with a massive amount of evidence of fraud, misrepresentation, slander of title, mail fraud, RICO violations and many others. They are going to pay for screwing around with my title!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9d3fa6716e9748c6886ab7bb075f0251
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{"chroma:document": "I won't even give them one star, this has been the worst experience. I have spoke with 6 or 7 people in this department (US Bank Retirement department) and have gotten 6 or 7 answers. There is no accountability for anything. It's just, \"I'm sorry you feel that way.\" I have been trying for almost 4 weeks to get my 401k out of US Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7ad7a1d214f743e398c49722fe065d09
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{"chroma:document": "The due date for my credit card payment was March 1, 2017, so I made my payment when I came home from work around 9:30 PM. Next day (today) I received an e-mail from US Bank stating that I have a late payment fee of 36.00 Dollars. I called customer service to clarify this late fee, and the answer was that I made the payment after the cut off time 6:58 PM and they would not remove this fee because I was late. The customer service rep. was rude and not helpful at all. Due date to me means any time until the end of the day 11:59 PM. This is a rip off, I would never recommend this bank to anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3c1185b3398044c9bd4eedc499454442
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metadata:
{"chroma:document": "I have had my accounts with US Bank for the last 17 years (my local bank was taken over by them and since I was already there, I stayed). Only within the last couple of years did I decide to take up a CC with US Bank, I figured it would come in handy for use with certain things like car repairs or items of immediate need and other like needs of that nature."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 812e5747044a4ee586cf5704122d8c0c
encoding: FLOAT32
metadata:
{"chroma:document": "I have had my US Bank card for over two years. I made all payments and then some on time, never never late. I recently tried to pay it down so I could use it for a larger purchase. When I checked my balance it was $1000 less than it should have been. I called the company. They said that their system had done a review and had lowered my credit limit by $1000, therefore the large payment that I had made was no longer available to me. When I explained that I would not have paid that large of the payment if I would've known this they said they would refund it to me. "}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "First... I would like to say that I am VERY good with money. I understand finance, investing and business concepts extremely well and have always been able to take a little and grow it. I am extremely frugal and track my finances every day and spend a good 4-5 hours a week on my finances. Now... Stay away from this bank. You cannot budget or track expenses with them. It can take up to a week and a half for expenses, deposits and transactions to go through and it's NOT consistent even when the expenses or deposits are routine and are coming from the same companies in your banking profile."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 47af583720c74c4e9ea85a303c1db40b
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{"chroma:document": "US Bank is by far the WORST bank I have ever dealt with. I set up an automatic payment with Comcast to withdrawal from my US Bank card. Woke up to my service disconnected. Made a manual payment for Comcast online \u2013 figuring the ACH failed. Hours later service is still disconnected. Called Comcast and they said the payments were BOTH made but were pending. Went onto my app and it showed US Bank was holding those funds for 10 days. 10! A total of $320. US Bank said they can't do anything and I have to wait for the hold to expire... in 10 days. So all of my money is gone. My grocery money for the month and the money I was saving to go out with my boyfriend for Valentine's Day. Also my cable and internet will remain disconnected until those payments clear in 10 days."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3abe4cd0d0d04cceb362b9de9f1be5e3
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{"chroma:document": "I had a bad experience where I had to wait six weeks to get a check from a company I was working for. When I finally received it and have them sign it over to me US bank told me that they would not accept it even though it was signed over to me. I checked to see if other banks would accept it if it was signed over and they said that they would but US Bank said that they would not. They just didn't do that and I thought that was not very professional. They even told me that there were no managers available as their manager was sick and could not be reached. If you have a business especially a construction business I would definitely advise you not to use US Bank ever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b2fedc57da1046f4a8d58ff38270a80e
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{"chroma:document": "People be aware!!! When asking for a loan, make sure they don't include your taxes, and insurance or else you will be paying $443.82 at the end. They don't make aware of this fees. I told the mortgage loaner not to included and still did so he knew I have to pay this fee. This is so corrupt. People just be aware of US Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7b789f91033d405eab455bbe6ab9e617
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{"chroma:document": "US BANK is only good if you have a physical branch to attend to your issues. If you do not, then you are seriously S.O.L. They make promises they can't keep when it comes to mailing a physical check to people and/or business. You jump through all the hoops and fill out all the information online and select send. They give you the date of arrival and even give you a GUARANTEE! <----- read the fine print. This \"guarantee\" only affects people who are penalized with late fees when the check arrives late. It does not qualify towards people sending checks to themselves or to others. I had to send my check to myself TWICE since I do not have a local bank and destroyed my Debit and Credit card to prevent overspending. So this was my option to rely on the USPS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I bought my house May 2015. September 1st 2016 two of my nieces got put into my care for emergency purposes until they could go live with their mom. So due to the new and temporary expenses for that month I called US Bank and asked for a deferment. The man said he could help me with that. I've never done anything like this so I didn't know what I was dealing with. Well he set up a payment plan to where the $702 for the month is September would be split up between the months of Oct, Nov, Dec and Jan. I asked if I'd have fees to pay and asked if it would go on my credit, he said all fees will be waived and NO it won't go into my credit report as long as I make the payments on time on or before the agreed iPod due dates! Which I did!!! I was never late I was ALWAYS early!!! So then I find out that they have reported me to the credit bureau anyhow saying I've been late 5 months which has now dropped my credit score from a 720 to a 612!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d3cf0cbe6cb14ba2a8509f3661cc79fc
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{"chroma:document": "I close my account, got a new card. The bank allowed Geek Squad to take money out of closed account. When I call the bank, I got the money back into my account. Because it made me go negative. They won't give back the refund to get me out of negative. When I call the 1800 Us bank, they informed me that the bank issued me a new card but never closed my old account. Like they're supposed to. And they're not responsible to pay the negative money. So every 2 wks they're gonna keep charging me $25.00 which is B.S. I ask how could they take money out then put money in and I'm still in the negative? How could they keep my account open after it was supposed to be closed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 70d39c61a8664d86adc7753d87cb771e
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{"chroma:document": "I opened up a small business checking account with US Bank in Manhattan Village. I had deposits go in to the account over the first couple of weeks. One night debit card doesn't work. I call up and they leave me on hold for 8.5 minutes and when they're back on the phone they say they'll have to call me back. I receive no call. A day or two later I call again. The girl on the phone says I didn't activate it. She says now it's good to go. I try to pay a bill and it's declined again. I call back only to find out they froze my account for whatever reason they can not tell me. I've called and called and called and my money (all of my money) is stuck in this account. I am still waiting. It has been a week and a half and no one has said a thing to me. I keep calling asking what they need and no response."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: def7e00323f147dcb072850ef543013c
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{"chroma:document": "After 15+ years of banking with US bank I was turned down for a bank loan on a nice vehicle that is worth more than the $5000.00 I was asking for. Granted I had a bankruptcy 5 1/2 years ago. I have had direct payroll deposits for 15 years too. My girlfriend has been with US bank for several years and has an excellent credit score and mine is only in the good range. You would think after that many years with several thousand dollars in my account at all times I would be considered a good reliable customer with no problems paying off this loan. Also, the banker offered to loan her the money by herself, but not me on the note. I will closing my account as soon as I can get a new bank set up. Up until now I have had good customer relations with US Bank, but will end soon as I will start a good customer relation with another bank here in Council Bluffs, IA."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e8426dcac334d4ba2cb7115cb891663
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{"chroma:document": "I opened a new Checking Account at the US Bank at 7451 W. Lake Mead Blvd in Las Vegas, Nevada on 6/17/2016 after receiving a notification in the mail for $150.00 Bonus. The new consumer checking account requirements were a minimum of $25 dollars deposit and a direct deposit into the new account. I opened 2 accounts one because I have a Living Trust, so one was opened in My Name the other in the name of the trust. I met all requirements with US Bank including a transfer of funds of $500 dollars from the Living Trust to the name new account on 6/21/2016. On 7/21/2016 the Direct Deposits started to be placed in the Name Account ending in **. At this point I felt that I was on the way to received the $500 bonus as promised. I was told that it would take from 60-90 days to receive my bonus. This was the 2nd time I was lied to by the bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f06ad7b5d00343ff8139afde2c96215b
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{"chroma:document": "I am a victim of the 2016 flood of Louisiana. I hired a contractor to work on my home but they ended up being fraudulent. They took 23,000 from me. US Bank will not release the remaining funds to me to hire another contractor to repair my home. I have provided a police report, contractor license board complaint, documents from the Secretary of State as well as license board proving these people are frauds! The mortgage company will not release me from my contract with these people and they have not done work in my house since NOVEMBER!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a7456ebf4d9f4734bd36d0b48bd43224
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{"chroma:document": "My father-in-law passed away unexpectedly last March. My husband and I inherited the home that he bought in 1972 and raised my husband in. We have provided all the documentation to show that my husband is the sole heir to the home and transferred all the property over to our name in the state. Prior to his death my father-in-law had taken out a loan on the house. While my husband and I are not opposed to taking over the loan we decided not to and to just keep paying off the loan as it was only $614 a month. At the time we were both active duty military and he was retiring in August and me shortly after. We provided US Bank again with all the required documentation and even sent it registered mail to ensure that we have documentation that they did indeed receive it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c3d77d21a90f4748b37fa623e4732e18
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{"chroma:document": "I am currently abroad and it is very important that I access my online mortgage account. I have been trying for months without success! Each time I try to log in I receive the message \"This site cannot be reached.\" I have never experienced such poor customer service! Is not the bank in noncompliance with banking regulations? Can anyone answer this question?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: caecd96895644416a294e786a3855bca
encoding: FLOAT32
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{"chroma:document": "Holding on to the checks until after the 16th in order to collect one of the highest late fees in banking. This has happened to me on two occasions. I send my check out on the 2nd and it does not get processed until close to the 14th 15th or after. They try to blame Post Office but I have sent it with tracking number. It is not the PO fault."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 84e4210d3ce8497b83197aaa71739a38
encoding: FLOAT32
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{"chroma:document": "On Friday January 6th, I was notified by text that someone had changed my online banking password. I called Customer service. They informed me that someone had logged into my account and transferred 16,000 points out of my account. This may sound like an easy call. I was on the phone for 1 hour and 45 minutes and transferred back and forth to departments EIGHT TIMES. In the end, they apologized and said they will overnight the card and I will have it by Tuesday. Tuesday arrives - NO CARD. I call Customer service, they apologize but the person DID NOT overnight it, but sent it 7-10 business days. And then they tell me \"points were added to your account by a hacker, not taken.\" REALLY. Who does one believe? So now I have 16,000 less points than what they told me Friday. They apologize AGAIN, and say they will overnight a card, AGAIN, and swear it will be here Thursday. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7bc8fdc7312449a4900536c35f272a63
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{"chroma:document": "First of all last year 2016 when I travel to Hawaii all my things were stolen including my wallet and everything. I had no ID so I couldn't get any money. I survived on the streets and basically on my way back and answered questions to get on the airplane. The point is with US Bank no id means no money. Here in what I will call my home branch in Portland Oregon at 7200 Northeast Sandy Boulevard I did ask if you could get money if you didn't have an ID and the branch manager said that I could if I answered questions properly. So on and on and lo and behold a couple days ago I lost my wallet. Herein lies the hassle. First I called the credit card department which then I actually got the customer service department and had to wait twice as long on the phone because the automated system doesn't work. SO after holding and hassling back to the credit card department I put a temporary hold on my cards."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 21383958d8c540a7bf3735ce1ccef4bd
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{"chroma:document": "US Bank currently handles my mortgage. I'm a customer that ALWAYS pay my bills early or on time (before the 1st) and NEVER miss a payment, but US Bank seems to have used their system to where I accrue late charges every month. I changed Mortgage insurances from Geico to Allstate (who was cheaper) which caused my overall Mortgage to lower. I was quoted the new amount by the representative on the phone and sent in that amount before the statement was processed and mailed to me. US Bank told me that because the amount wasn't exactly the same that the representative quoted, that my check was held and suspended because it was a few dollars off from what the printed bill amount would be. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d62a66e96b104b3eb5f2684fc7e3060c
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{"chroma:document": "If you can go to any other bank besides US bank I would highly recommend that. I was charged $25.00 for a .30 overdraft. How is that even smart? Then the manager Jeff basically told me it doesn't matter what I'm going through it needs to be paid. Wth! If I could give them negative stars I would. Please go elsewhere for your banking because US Bank are total ripoffs and have the worse customer service. EVER! I'm going back to bank of america."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 28e4ab8be94944b6baa89c9dcf2936bb
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{"chroma:document": "Since I've opened this bank account with Regions Bank myself and my husband have had to call multiple times begging them to unblock our debit credit cards through simple transactions or international transactions. Athough we have put in calls to them to let them know that we travel internationally and this was a great importance to us. However we have found ourselves in situations to where we cannot access any of our funds at any given time either during an emergency or just within leisure. This bank continually blocks his card and my card at any given moment. It is frustrating. Absolutely absurd and we are getting out of this bank as soon as possible!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1421dd72d97943bb920e074daac3b2b1
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{"chroma:document": "On August 10th my wife and I went into Regions Bank to add her own to my checking account and to open a joint savings account. We will deny the service to put my wife into the checking account because she did not have a United States identification card. Mind you the law states that all my wife needs is a current passport and a current driver's license which we produced and we were still denied. So I attempted to deposit a $13,000 check into my checking account and open a savings account. I was denied service because I was told I did not have matching funds in my account. After some disagreement I got my check and my identification back before things got out of control we drove about 15 minutes away to another location off of Beltway 8 East and all services that we were denied at the Valley Ranch location which is in New Caney we received at the Beltway 8 location. Truly discriminated against at your Valley Ranch location."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5226ecf257d54307b50d4640d9f8f1f0
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{"chroma:document": "PEOPLE OF COLOR, that are citizens, or new immigrants of color married, or not to a U.S. citizen DO NOT USE THIS BANK IF YOU WANT A HONEST ONE. They highly discriminate. I am a ** man with a top secret clearance and married a year to a Jamaican woman who I have been with for over 3 years that she was living here and going to college for her master's degree. The bank never seen or met me. I was smart enough to use Bank America in Saint Louis where I work. My wife working her first job in Highland Illinois wanted her bank in the town where she works as a nurse and also to have her bi-weekly checks deposited. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 585645daf63f46a3b99756de8d317fe3
encoding: FLOAT32
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{"chroma:document": "The customer service has no knowledge. No solutions. It's like they read it from a book and repeat it. The simplest things they turn in to a nightmare. If your acc has a 0 bal for a few days it has a soft close. Then when your direct deposit posts you can't get your $. My Ss check was held..for 2 days. The same deposit I've had for over a year with Regions. I. 62 year old widower. I am alone with little finances. In a world like we have now $ is needed to help keep me safe. Keeping me at a atm for over 1 hour and still no funds.. It's a joke."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 448ed4c7bf4f4ab882f3462288ef3417
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{"chroma:document": "I just got my income tax back. I am homeless. With 2 heart attacks. They kept my checks saying, it has to clear in about 10 days. I begged to have my monies. They said, \"Have a nice day.\" I'm back in the hospital, because the heat stroke I endured from sleeping outside. All I wanted to do was pay my rent. I called everyone affiliated with them. No one heard my cries. All because I owed them 5$. They've kept my refunds check for 3400$."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 57f99ef57b8244bb958d25e3b2c40a45
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{"chroma:document": "Do not do business with Regions!! They LIE!!! I made a deposit and received a hold notice from the teller, signed and dated, stating that funds would be available the next day. The next day I received an email from Regions stating that all of the funds are now on hold for 7 days. Relationships are built on trust, if I cannot trust the word of the bank, in writing and signed by an employee, then there is no trust. I won't do business with a bank that I cannot trust. The branch would do nothing, the 800 customer service would do nothing. I have been a customer for over 20 years and my sons have all opened accounts with Regions but we will be moving our business now."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2d5147b8ddbd4208a233c30299b5ad9a
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{"chroma:document": "I write this out of boredom and frustration while sitting in the commercial banking drive-through line for going on 30 minutes now\u2026 there is absolutely no sense in something taken this long. Why is this bank Always so slow?!? If this were my personal account, I would pull out every penny and go somewhere with better customer service but as previously stated, this is a commercial account so you would expect to be treated as a priority, but I guess not at Regions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7defc15eb2fd4c80901789e3e3a10b85
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{"chroma:document": "I have a checking account with Regions Bank, because they give a loan and they required me to open an account so they can automatically debit the payment every month, but happens that is a commercial account and I only use it for that purposes, so I used to transfer money from my primary account in Chase Bank, but now they don\u2019t accept Zelle transfers for commercial accounts, you can\u2019t see your online account if you don\u2019t have paperless statements, I have to keep $2,500 to avoid monthly fees, I don\u2019t know about other banks, but compare to chase bank is a lot of difference, it works like a small community bank, so trying to send money thru Zelle, they block my online account and I have to go to the branch to fix it, I am very disappointed with regions bank, too many stupid rules and restrictions, I hope this help somebody to avoid it"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e0b4482a78747b28b02282aeb110b01
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{"chroma:document": "This is the worst Credit Card Bank. The service dept is absolutely impossible to deal with. Is a constant run-around of misled information. First they submit my credit card for payment on a service that I never authorized. After disputing and complaining, they totally ignore me and begin adding late fees and finance charges. Three times contacting for waiving the fees after being confirmed by an associate over the phone that they would do that. I paid my disputed amount in full because my husband said he didn't want to mess up with them anymore and they were going to create issues with my credit. This is still ongoing until I get a response, which I can assure it will never come. Worst customer service. I will happily just stay with my Chase and American Express!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f9c4e5e317f445ca5e7aacc3c06683c
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{"chroma:document": "Regionsbank.com has completely lied and misled me on a financial transaction. They told me they were putting my total life savings in a money market account. They kept telling me I would make 1.33% every month. It was the furthest thing from the truth. We are down $50,000 few months. I would never use Regions Bank for anything. We have contacted the BBB, the Attorney General, & Regions Bank. Nobody will do anything. Please help me get the word out. 1 \u2b50\ufe0f all the way."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9166577ec13e40fbad038a4979dec2bf
encoding: FLOAT32
metadata:
{"chroma:document": "This bank must have the worst customer service of any bank in the Southeast for sure. They will literally shut the door in your face and tell you that they are closed and cannot open the door and then open the door and let customers out after you walk away. Waited this morning thinking the drive-through opens at 8:30 as my other banks do although that was my mistake. Rushed back after work and driving 1 hour back into town to literally walk to the door at 5:00 according to my iPhone to be told that he cannot open the door for me. I watched him close the door as I was approaching. He did not care. This is only 1 example of several that I have to reflect the customer service that they provide of the same careless attitude toward their customers. Do NOT use this bank as you will be disappointed in customer service and you can see the numerous other 1-star reviews besides mine so I am not the only one."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6790dece75814a54bc9a1112cd1298b3
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{"chroma:document": "On 11/27/22, I did a mobile deposit. The mobile deposit went through, and the app said it would be available the next day. So, I was ok with that. But what do I see when I wake up... nothing. I called and the rep stated that it would be the next morning due to the holiday. OK, no problem. Welp, it happened again, but this time there are now 2 mobile deposits on my account. One that says available tonight and another that says on hold until Dec 7th. Now what bothers me the most is, my father just died in Dec of 2021 now I am planning his mother's funeral. Trying to get prepared for a funeral with a 7-10 hold on a check is ridiculous. Nobody can tell my why. I deposited a check from the same company in Dec, just different amounts and there was NO ISSUES. They will not stop the check nor stop the hold. They do not care about their customers nor what we have going on."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7546fe1a073949a4b211959cf1b54698
encoding: FLOAT32
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{"chroma:document": "In late August, my Visa credit card was scammed; but, I did not know where it happened. The next few days, there were fraudulent charges appearing on my account. I reported them and Regions canceled the Visa card and removed the charges. I received my new card a few weeks later and the first time I used it was at a POS device at a grocery store. The very next day, a $106 unauthorized charge appeared on my Visa account. This happened on the 3rd of Sept and I reported it on the 4th. Again, Regions cancelled the card; but, they although they accepted my dispute report, they did not put a hold on the fraudulent charge."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a6107c7efd934145b3608dcd22cf469b
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{"chroma:document": "Every time you want to log in you have to have a text sent to your phone and twice validate, every time! I tried to contact someone from the company about it to potentially change the settings but the website literally bounces you from page to page looking for a \"message me\" button that doesn't seem to exist. The feedback button does not open the page which could be blocked by cookies but all of that time spent looking and trying to get a message to customer service is time wasted. Companies make it so hard to get in touch with someone when you have an issue and that needs to be a thing of the past."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f11bef1b38d4489298019cb67814eeb2
encoding: FLOAT32
metadata:
{"chroma:document": "Replacement card was requested 8/11/22. On 9/11/22, since it had not been received, that account was closed and a new card requested. It was again not received, so a replacement was requested on 10/5/22. In the meantime, the temporary card has expired. It cannot be extended. It cannot be reordered via phone. The closest office with Saturday hours is 65 miles away and only open until noon. All offices are closed until Tuesday due to a Monday Holiday. I have no access to my own funds and the newest card has a 7 - 10 BUSINESS DAY lead time to arrive, so I can expect it around 10/19. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I the account holder deposited a check on September 25th through the mobile banking. I knew that I needed the funds to be available before I was to travel to Hermosillo, MX. I called on Monday to confirm the check would be release and Chavon explain the with the night transaction the funds would be available. I arrive in Mexico on Wednesday and there is a hold on the check for 8 days. I call the fraud department because the account was placed on restriction while in Mexico. It's a good thing that I don't have all my eggs in the same bank(basket). There was no urgency to get this corrected. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6490b3336c364ef6b97cf76db2a7a2b9
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account to receive a promotional bonus. I asked multiple times about fees and was assured if I met their criteria, I would not get any fees. But, surprise! I still got a fee. Honestly, I expected it based on some of the other reviews, but they offered $400 to open a new account, so I thought it was still worth it. I got the bonus and naturally wanted to close the account due to the high fees. At first, I thought I couldn't figure it out online because it is a very poorly designed online banking experience, which it is, but it turns out my account was locked! They would not allow me to withdraw the money unless I visited a branch or sent them a notarized letter. I read a review below, and it looks like they'll charge me a fee to close the account. There are plenty of better banking options out there. Avoid Regions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c3adad1808e463ebe861f7190f9f652
encoding: FLOAT32
metadata:
{"chroma:document": "Be very wary of opening any kind of account with Regions Bank. They play bait and switch with their customers and do not honor their bonus offers. Regions makes their customers jump through hoops to earn their bonus offer as an incentive on to open a new account however when it\u2019s time for Regions to honor the incentive the customers will be denied the bonus offer despite meeting all requirements. I have contacted my district attorney\u2019s office as well as the BBB. I have posted many reviews on Google and Yelp about my experience with Regions Bank as well as telling my story to friends, co-workers and neighbors."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c028d2c28485415cbaf4bd7bb4f4211e
encoding: FLOAT32
metadata:
{"chroma:document": "To begin, I Yasmine ** account holder at Regions Bank deposited a check in the of $4,875.00, on August 9, 2022. The check was endorsed by my attorney for an settlement against a Company. I deposited the check through Mobile Banking. I requested for the funds to become available immediately, such as available next business day. However, a hold was placed on the check for 8 days. The funds had been stated to become available on August 17, 2022. On the other hand, the fund had been cleared on the 15th of August 2022 by the check bank; but the funds were placed for fraud at Regions Bank where I am a account holder, and where the deposit was originally made through Mobile Banking. I was instructed to visit a branch. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ab5d02d960fd4ff0ac7455d53b3b72ea
encoding: FLOAT32
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{"chroma:document": "I am not a Regions customer and never will be. I used my debit card at the Pearl, MS branch and it was retained by the machine with no explanation. They could not care less. Teller simply said it could be a number of reasons and Regions could do nothing as the ATM is serviced by Loomis. Regions later sent me a letter saying, \"Sorry contact your bank,\" which I had already done, and they had no problems whatsoever with my debit card. A letter to Loomis went unanswered. I am having an attorney contact Regions, but beware if you are traveling and need access to your money!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bb24fa806a71447fbf0c3ae7e113d78d
encoding: FLOAT32
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{"chroma:document": "Don't go to Regions. I have been with Regions since 2019 here in Nashville. I have had my debit card block more than 50 times for transaction that is recurring and transaction I do e every week. So they lie to you and all they do on the phone is say, \"I understand and I am sorry.\" No that don't understand unless they are in our shoes. They lie about your account and won't admit their fault but yet use you to cover up their mistakes. Heck if I had to go to bathroom and pay to go they will block it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: db8d338ace31431c9cc37bf3fb405f67
encoding: FLOAT32
metadata:
{"chroma:document": "I entered the Cedartown, GA branch today, after receiving my long awaited disability and back pay. Only to be treated like my money was not welcome there. I asked to open a checking account and Patricia **, who works there, looked at another lady who works there, and said, \"I am not going to do it.\" To which the other lady responded, \"Neither am I.\" This was not at closing time and there were only three customers in the bank excluding myself. At that point I was embarrassed and humiliated and told them thank you anyway and left. I cannot believe that I was treated with such blatant disrespect. I would advise anyone who does not necessarily \"look the part\" to think twice before giving them your business. And I intend to communicate this to everyone in every way possible in my hometown."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d9046d4c96104a679f75ccffbeb452ef
encoding: FLOAT32
metadata:
{"chroma:document": "After ten years of difficult business with Regions, they\u2019ve ruined my credit score over a $5 credit card balance when they stopped my auto pay for reasons they refuse to reveal. This card had been on autopay for several years since they finally began allowing autopay from external bank accounts. In Jan \u201822 I took a $5 Uber ride billed to Regions CC. I work out of town for months at a time, hence the need for autopay. Feb and March statements were missed as I was 1100 miles away. By the time I got home, my first clue there was a problem was a denied credit card application despite a credit score of 842/850. The reason was a current delinquent CC account. Long story short, 1st customer service said many people had their \u201cexternal autopay\u201d deleted and she didn\u2019t know why. Complaint filed requesting credit correction. 6 weeks later no written letter as promised. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e6049f85aff4fb1912b002266e07bdd
encoding: FLOAT32
metadata:
{"chroma:document": "My checking account was compromised while I was out of town. I reported it to Regions that same day while I was out of my state. The fraud department reviewed the claim and issued a denial without a proper investigation. I had other cards that were used to prove I was never in the location where my card was used. Regions did absolutely nothing. My advice for you is to run from this bank fast. I will be closing all my account. They are not for the hard working consumer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 21fb9541f22f4edcb93859c235bbe706
encoding: FLOAT32
metadata:
{"chroma:document": "I been banking with Regions for 15 yrs and I had an overdraft of .98 cents that I paid when I got up before they closed but they STILL charged me 36.00 fee. I have part of my check going there direct deposit. I also have a credit union that I bank with and they give me 250.00 free overdraft coverage long as I pay it back in 24 hrs so I HIGHLY RECOMMEND if you are not rich DO NOT BANK WITH REGIONS. Go to your local credit union. Regions will not even give you a loan no matter how long you been with them"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 97ff6eb132364520ae2c948672d43926
encoding: FLOAT32
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{"chroma:document": "Updated on 05/06/2022: I'm still waiting for MY money to be deposited into my account. Been a week since I put cash into the ATM and the ATM crashed. I've been dealing with robots, rude \"chat\" people and nothing but a run around. ONE person has been helpful but still can't get my cash deposited into my account. This bank is a joke and should be shut down. After reading reviews from other customers (over 1,000) complaints about the same issue I am going through is a shame. Can't contact an actual person and God forbid corporate do anything to actually help their customers.. Funny but they need to realize they work for US! Without us they wouldn't have a job. I'm hoping people will start reading reviews before trusting their money going to any bank. Hopefully this review and the 1,000+ other reviews posted about this bank will help someone. GO ELSEWHERE. READ REVIEWS."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f8d41c0b47984fb78dd0f58339b64072
encoding: FLOAT32
metadata:
{"chroma:document": "Wow. This bank is HORRIBLE. Wish I NEVER came across them. I have perfect credit and a perfect pay history for over 20 years. I signed up with this joke of a bank for one of their credit card promotions - DON'T DO IT!!! Their website was a disaster to get set up. I set up auto-pay but it didn't take. They then (without sending any notice) gave me a late on my credit (first one EVER). I asked them to remove it. They said, \"NO\". Then, after 3 months, their system screwed up again (how does auto pay work on all my other cards but now with this place?). Again, a 2nd 30 day late - with no notice. And would not remove, although it auto-paid for the other 3 months. This place SUCKS!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e4b7d5107ed241239b15a7e89861cd9e
encoding: FLOAT32
metadata:
{"chroma:document": "Do NOT open a business account. They will pull so much money from you for their \u201cfees.\u201d I spent at least an hour a week trying to get resolution to banking issues. Went in person two months ago to close my account as per their instructions. It\u2019s two months later and I still can\u2019t get it closed and yep! They are still collecting fees. It has been the biggest nightmare. Don\u2019t try and speak with someone because their automation will have you going in circles."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8931a22f98df47468a3e2ade395c7733
encoding: FLOAT32
metadata:
{"chroma:document": "I'm a retired business owner and dealing with Regions and trying to consider them a real Bank is beyond my ability. Never have I had dealing with any financial institution that was so damn uncaring and sloppy. Four times they stopped purchases for no reason. Brainless people running this bank and for sure their so called fraud department. I'm shopping for a new bank today and will be leaving these clowns very soon."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0123ce0b4cd74abc87940a17c3ed8493
encoding: FLOAT32
metadata:
{"chroma:document": "Tried to review my online bank account today and received a notice saying my account had been locked to security reasons. I was given a number to call, waiting a ridiculous period of time. Then I went through an identification process and then was told I had to be transferred to another department. This time I was told the wait time was greater than 15 minutes. I have been an account holder for many years & the process for addressing a situation is ridiculous. I have had numerous similar episodes over the years and the bank refuses to publish local branch phone numbers. If it is possible for anyone to avoid opening an account at this bank, I strongly recommend you look elsewhere."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4fcaa4a33ad54af5ad95c09b51029bb9
encoding: FLOAT32
metadata:
{"chroma:document": "This is the single worst bank I have ever encountered. They accept checks for deposit that are made out to people/entities other than the payee! I am astounded by this behaviour and when called on it I was in essence told: Too bad, so sad. This is something I would expect a bookie to say, not a major banking concern. In any event nothing could be done because they arbitrarily decided the matter was not worth their time or scrutiny. I guess when you're a big corporation you can pretty much do whatever you want. They blew me AND the BBB off. Mr. **, you should be ashamed of yourself!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7997a0cd58584b7ab7465f20579802db
encoding: FLOAT32
metadata:
{"chroma:document": "I put 700.00 in the ATM on Friday and it basically ate the money and gave a receipt. I went to the branch and called customer service they said it could take up to 10 days to resolve. This is my rent money. I spoke to branch manager Andrea and she was nonchalant and didn\u2019t help. Customer service on the phone said the branch should be able to fix the issue and they refused. I spoke to the area manager and it was the same thing. They won\u2019t provide the credit and hold your money while they investigate instead of just fixing it on the back end. DON\u2019T TRUST. I am out of my rent money because of this bank and at this point don\u2019t know if the issue will ever be resolved because they DON\u2019T CARE. All THEY DO Is APOLOGIZE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f123a39b80f54847bb7fbf472a495ac9
encoding: FLOAT32
metadata:
{"chroma:document": "This bank for 9 months has did activity in my account. Several customers are angry with this local worse bank in century. Ok so last August how you send money to credit card and take back and make me pay; last September you give IRS and take back and re again December as a $200 payment once a new agreement with them set! Crooks I promise!!!! Yesterday took the cake for me and never banking there again!!!! They will be paid by the 30 day mark and that is it and never ever never!!! They try to make my job Uber not give me rides but to bank they paid every day I should never see longevity overdraft period. As they curiously. I was told they pay back is 7days then 30 days!!! I am in absolute anger!! Don\u2019t bank with them then my IRA account they rejected as wire transfer and then took it!! How when it was under review at Fidelity! Crooks! Then placed it in my bank account as a negative!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a6d507cdb36240adb034f0f15b64670a
encoding: FLOAT32
metadata:
{"chroma:document": "I had missed a call from Regions Bank and I returned it. The lady let me know that the company I work for loan is 34 days past due. I told her that I\u2019ve been a week and a Hospital and just got out but when I get back to the office I will look into the matter. She proceeded to push me to go ahead and pay over the phone and I reiterated that I am not at the office and I just got out of the hospital after a week stay. The disappointing thing is regions has built this big PR campaign on relationships but this lady Was unconcerned about my state of health and just wanted to get a payment. Sidenote. I have banked with regions Bank for at least 20 years. I am not a fly by customer. Sad and disheartening regions has gotten to this point."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a9b329b59444ce3bed16d957bcfa87f
encoding: FLOAT32
metadata:
{"chroma:document": "I wanted to use the external transfer service from Regions Bank checking account to another bank's checking. When I asked beforehand, I was informed that there would be no fee for the outbound EXTERNAL transfer and was said to feel free to do it without worries. However, I was charged $3 as the outbound service fee. After seeing this, I contacted 3-4 agents by phone, and all of them said the $3 fee was charged by another bank, not Regions. Now, it turned out that Regions bank actually DID charge $3 for the outbound external transfer. A Regions banker says that they are sorry but that there's nothing they can do about this."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 40bbde655c52426496faeb619f40729f
encoding: FLOAT32
metadata:
{"chroma:document": "I was amazed when leaving Regions Bank. I had been a business, and now only, personal account holder with Regions Bank for many years. My activity with them due to medical reasons had been dormant for quite some time. Finally after improvement I visited a local branch for the first time in years. Today, in light of changing times, digital access, reduced interactions, and effective communication, I was left in amazement with how I was made to feel once my banking business had been completed. I can assure you Regions Bank still values their customers with dignity and respect at a level not often found, today."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b50511dfad5046a89c0273fbde4ac132
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{"chroma:document": "Every branch appreciates your business, regardless of your financial situation. They're friendly, and are loyal to honorable Veterans or proven customers. I'm disabled, and they afforded me a better life when I was down and out. Prove to them, and they will prove to you, their loyalty. I love these folk. They got your back. Much love."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: abf3a3060b864a2980dfca04096e3b4c
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metadata:
{"chroma:document": "On 9/22/21, I sat in front of Steve **, Regions Bank branch manager, Republic MO, for one hour to open business account in name of Lamarch Capital Holdings, Inc., handed him $100 and today I learned account is not open!!! Where is my money? I want my account open!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d035445a18bc45adb7b5f16041eb3857
encoding: FLOAT32
metadata:
{"chroma:document": "Regions doesn\u2019t do anything well, my branch keeps the phone off the hook and say it\u2019s had problems for a week, when actually it has not been answered for months. 941 238 6100 try it yourself. You will always get the same answer to your problem \u201cwe can\u2019t help you\u201d \u201csorry we know how you feel\u201d 800 253 2265 will answer some time. Always 30 min wait at best. Very poor bank. l have automatic payments set up only reason I put up with poor service. They were a solid bank when it was AM South but keep going down. I don\u2019t think Regions can get any worst than they are. But I am sure they will keep trying."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 71829f7d8fbe49f9b906afcedc7718da
encoding: FLOAT32
metadata:
{"chroma:document": "Submitted application in May. It's soon September 2021. I still have not closed on Refinance. Guess Mortgage dept is putting me off for Purchase home because the commission is higher. Wow this experience is the worst I've seen yet. Some of my former colleagues used another Mortgage company and was able to refinance in 45 days. I'm pushing 120 days. Always let me check with coordinator blah, blah..Just a little frustrated!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0b2a18449d8b4d74a78c86c3fca7e48b
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{"chroma:document": "I have had a terrible experience trying to receive customer service assistance today regarding my Regions visa account. I have been passed to 4 different people to fix a problem with my online account. After signing on, I can't see my prior transactions or make a payment. After being transferred 4 times over 1 1/2 hours of waiting time and explaining my problem at least twice to each individual, I was hung up on. I am so fed up with this bank that I am fixing to close my account out. They have kept me waiting over an hour and a half today and still no assistance. If I could give their customer assistance a 0 out of 5 stars I would, but since I have to give them a 1 star in order to send this message I am going to complain about it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7e93f69f30fc4e09b352aeab8054452f
encoding: FLOAT32
metadata:
{"chroma:document": "This is the HARDEST bank to get in touch with. I went to a Regions ATM machine to make a deposit and the machine took my money. The bank was closed so I tried to call the customer service and no one responded for days! No one picks up the phone. Not to mention, they deactivated my card due to me disputing a transaction and it took almost a month for my new card to get delivered."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f31b2e0a9a44f6b9eeb30a8e1e6004c
encoding: FLOAT32
metadata:
{"chroma:document": "I don't know how this bank stays in business. There are NO local phone numbers and the phone numbers they do give out are so automated that it takes 10 minutes to MAYBE finally get to a real person who then tells you that your problem can be solved online or at your local branch, blah, blah, blah and you are NO better off than when you started! I would NEVER trust anything of mine to this runaround company.  Good luck ever being dealt with upfront and honestly! I am extremely disappointed in this so called bank!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f7f5946c75734fc7ad0dbc4d6bbe5007
encoding: FLOAT32
metadata:
{"chroma:document": "I am a long time customer (credit card, private bank customer, HELOC and checking account, who applied for a HELOC with Regions. My credit rating is 827 (per Regions). Application process started in March until I finally was exhausted and gave up in June. I would be requested for my information, submit then would repeatly be asked for some new item, submit that info then a week later a new request would be sent. There has to be a list of information that is required at the start. I went to the local office in April to complete application process only to be stalled for another 2 months. It was like they did not want to make any loans. Poorest customer service I have ever experienced by any lending institution"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3278222fb1704ba98d8e36d1c7550f6f
encoding: FLOAT32
metadata:
{"chroma:document": "HSL, the owner of a small business, is a victim of Regions Bank. Last year she was contacted over the phone by a representative of Ascentium Capital, a subsidiary of Regions Bank. They advertised financing for a POS system called Clover. It was seemingly a great deal, they stated that there wasn\u2019t a contract and stressed the quality of their customer service. When she started the service, the price was significantly more than what was said over the phone, and it grew monthly. She tried calling the number she was given and had trouble getting a response, when she did, they would dodge her questions and kept talking to fill the space. The problem of being overcharged stayed the same no matter the number of times she called. She wanted to cancel the service as it had become too expensive for her to continue."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2f31028d584546b3aca446e95d93f0c2
encoding: FLOAT32
metadata:
{"chroma:document": "I am currently working out of state due to Covid 19 as nurse that was relocated for 6 months. I need a replacement debit card for my checking account because the chip was broken. I ordered a new one and they froze my account and reported me as fraud because while I was away the name of my street changed and for a moment I blanked on my new street address. After 3 hours on the phone they agreed to send me a new card. They gave me the Visa 911 card replacement service. After an hour on the phone with Visa, Regions Bank was sent an approval to provide a new out of state card. Regions denied it. I had to spend another 2 hours on the phone with regions again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 592fc05ff23f4044bfb344b3a5d044ae
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{"chroma:document": "My father died in January 2021. I am trying to take care of final expenses and affairs. I received a post card from Regions stating IMPORTANT NOTICE INSIDE. Inside had printed NOTICE OF CHANGE 04/13/21. I call Regions Customer Protection Center. The representative stated he could not help me so he transferred me to 800 S Shackleford Rd, Little Rock, AR 72211 and provided a phone number of 501-371-6400 just in case the call got disconnected. The phone rang until the call was disconnected. I immediately called the number directly and received the same result, no answer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 34475d0c46514378aaae964e1b3624f9
encoding: FLOAT32
metadata:
{"chroma:document": "My card was compromised and I had to replace my card. Since then the fraud department has locked both my daughter and husband's debit cards without cause no fraud just locked them without warning!! Absolutely no access to money on their debit cards. I have called to have the block removed and no one will ever pick up. This is the 4th day!! I\u2019m on hold in excess of an hour every call and only a stupid recording. I called customer service, they apologize but say it\u2019s nothing they can do. Do NOT bank here unless you have the patience of God!! After 20 years this is the piss poor service you receive. And calling 1800-REGIONS is of no help in getting anyone to answer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ca2ab721f8743bebd87e5064f8861f1
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{"chroma:document": "A customer use to be able to look the telephone number to a specific branch and talk to someone in your local branch. Now it's a number to a call center and \"Reggie\" is your contact. An automated answer service that attempts to answer your question or assist you. This normally waste about 30 minutes of your time. Now they are closing branches and my local branch is one that is being closed. Had they maintained their original customer service and ways of operating this branch would probably not been affected. Believe it or not there are still some people that like to have that personal, professional interaction especially when it comes to your financial institution. I will be changing where I do business in the very near future. Regions Bank USE TO be amazing! Not anymore. Look at your options closely."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 770c5815440f44e6b8386a7541563238
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{"chroma:document": "Well I been a customer for 10 years and the only thing I keep with them is a checking account which I will be closing very soon. I had a credit card and a credit line but this bank Customer Service is awful. I got excellent credit score and they dare to deny me. So if they don't value or appreciate my business is time to go somewhere else. Also, the place really doesn't help either, my loan was processed in the \"GREAT STATE OF ALABAMA\". Thanks for wasting my time. Never again!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8dc8864100df4cc1b2e680933f5f02d4
encoding: FLOAT32
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{"chroma:document": "I opened an account years ago and because I moved into a house they want to see my lease or they said they will close the account. None of their business. Very unprofessional. They closed my account. I have heard the same stories from other members and I can't be more dissa."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c783987b80c14e1187ee09fa347b63a4
encoding: FLOAT32
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{"chroma:document": "I had my father close my Regions account, and since he managed the account, they couldn\u2019t disclose anything to me so they sent me my money in form of cashiers check for $2,000 cuz he\u2019s been stealing from me. My banking experience with these people was horrible. They don\u2019t do anything but sit on their phones from what I\u2019m seeing. If you do get with someone in person, you will feel like you're talking to a wall or to yourself because they don\u2019t what you're talking about and if they do know what you're talking about, they\u2019re not gonna care anyways. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1370d3985bcf4809bfd0e570e29d6ec0
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{"chroma:document": "Regions bank froze my account because someone got into my account and deposited a bad check. My bank account is on hold until my local branch manager returns from vacation...which will be after February 3 when my retirement check hits my account. If my account is still frozen on Feb 3rd my bills linked to my retirement will all bounce."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8e0437f1963f47838d772d6aab2f4c54
encoding: FLOAT32
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{"chroma:document": "Opened an account 3 days ago online. Went to bank 1 day ago to make in-person deposit of my payroll check. Teller told me payroll check will be available in 1 day, yesterday. Went to get money today teller told me my money won\u2019t be available till Tuesday even though it says on my on-line app it available NOW. Talked with teller, then customer service then teller, everyone of them had a different explanation. I wish I would of read reviews before opening a new account. I only opened it here because of the 62+ free checking. If my funds are not available on Monday I am contacting BBB and whoever else I can scream \u201cdon\u2019t do it, run\u201d to. So far worst experience ever."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 40d28875b5d8430eb6ae5727a13bae4b
encoding: FLOAT32
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{"chroma:document": "Where do I begin? Their $400 welcome bonus is a scam. I do welcome bonuses frequently as I have moved a lot and this is the first time I have been scammed. None of their online tools work properly: from opening an account, to asking/emailing a question. Errors come up constantly telling you to call. When you call, just expect lip service and never expect your problem to be resolved. The specific location in Missouri City, TX can't help you with anything. The drive through will show \"closed \"and you have to walk in (during covid, with your kids) and ask why it's closed. It's always because the teller \"forgot\" to turn the light on and was too distracted by her phone to notice you there. There are never any customers at that location, so being swamped isn't the problem."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 603ca650f4724e5c8072ef7e484d01cd
encoding: FLOAT32
metadata:
{"chroma:document": "I opened an account. Went to the bank and made my opening deposits on a checking and savings account. When I try to use the debit card it says no account found. When I try and call it says the same. I was switching from Wells Fargo but I think I\u2019m closing this account out and going back to????"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0ce5af17166c4daab40859fb1e935642
encoding: FLOAT32
metadata:
{"chroma:document": "My wife and I applied for a home equity loan. We have stellar credit and our home is paid off. We only wanted about $6k for a pole barn. Our rep. Diane ** said we could borrow up to $200k. No, we don't need that much. Well we settled on $25k. 3 months pass and our phone never rang one time. We called to check the status on occasion and our rep was rarely available. Then after blaming the underwriters for the delay, we received an email to authorize an appraisal. The address on the appraisal was for a previous house we owned over 2 years ago! Still no phone calls from the bank. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 83016cddb339451f9440c526d010a357
encoding: FLOAT32
metadata:
{"chroma:document": "After disputing another charge that had been previously disputed for services not received on a Adobe subscription charge. I went to use my card only to find out the card was killed after the unauthorized dispute was filed today. I went into the branch in Decatur Ga, and was issued a new card. When I tried to use the card the store said the card was counterfeit. The police were called and I was detained until I could prove my Identity. I go back to the branch, 2 people were being helped at the counter so I asked a lady sitting in the first office if a manager was available. She says, \"I'm the manager but I'm on vacation. A teller can help you.\" I said, \"I need a manager.\" She turns back around and ignores my request. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a9c42a10739b412da91fa28e9be216ef
encoding: FLOAT32
metadata:
{"chroma:document": "I check my account daily, on 12/14/20, there were pending charges of $54 and change, had an available balance of over $170. On 12/15, we get a monthly deposit (every month on the 15th). I check my account on 12/15, they charged me $180 for 5 debits! It's now showing they cleared the day before. Those specific charges were not even pending the day before! I know they came through on the 15th the same day as my deposit. I've talked on the phone and email with them,  they refuse to reverse the charges. Not the first time they've done this, however, this is the first bank I've had problems with overdraft fees that should not have been charged to me. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2d22abcb922d403c9539e670a00bffa2
encoding: FLOAT32
metadata:
{"chroma:document": "I would like to say that I have been happy with my service for many years until now! To make a long story short I was the victim of fraud. I received a check that was supposed to be paying me back for money loaned and deposited the check. The Bank placed a hold on the check. Say they didn't think it would cash? I called the sender of the check about it and was told the check was not good because of a bad routing number? I then called the bank and told them the check was bad and could they just stop the transaction. I was told it would just have to be let return and it would work out. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: df4e25eb17b2401a95bc9554ec8789e1
encoding: FLOAT32
metadata:
{"chroma:document": "Regions Bank sent me an email invitation to open a Money Market account and receive a bonus. I still have the email; I followed its instructions. Now ... after phone transfers and a half hour on hold ... they're telling me they have no record of such an offer. Additional frustrations gave me to understand I wish to do no further business with this bank \u2014 and, when I indicated as much, they informed me they are now going to charge $25 to close my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 524baf48f3e54082bd84adf574f783b6
encoding: FLOAT32
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{"chroma:document": "I'm helping elderly Dad close acct, customer svc said we're all set couple weeks ago after phone call w/ both of us. Now they want notarized letter. Long hold times, calls dropped, asking him too many questions to verify acct (he has memory issues). He gave SSN, birthdate, phone, had to go find his address, that wasn't enough for them! Ridiculous. Good riddance!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d134526553bf4acca2bef538ca3534aa
encoding: FLOAT32
metadata:
{"chroma:document": "They make everything look good, but it is all a scam! They make it impossible to actually qualify for any of their advertised special \"deals\". There is NO customer service at all. Have to drive to a location and sit in drive-thru line for any help. Phone is never answered. Your money will be tied up for weeks and will likely get very little or none of it back after the fees they charge due to your money being tied up by them! It has been a full time job for the last 10 days just trying to get my money back and close the account! Their behavior should be illegal if it isn't!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 138ecffccc164298950554dcc8296bcd
encoding: FLOAT32
metadata:
{"chroma:document": "I wouldn't bank anywhere else. Very friendly and personable tellers and loan officers. Online banking system is very user-friendly and secure. When we have needed a loan, always easy to obtain one. Great bank for consumers. Highly recommend."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 48d6e9ce53ae474f950af531bda131c6
encoding: FLOAT32
metadata:
{"chroma:document": "Regions Bank is a NSF fee predator. I clearly noticed posted charges and a posted balance on 08/07/2020. There was a single pending debit card charge making my available balance negative. I went to a branch to cover the negative available balance. I was not able to make the deposit as the lines at the drive through were backed up and the branch closed before I could make the deposit."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2913bcd551fc49ce99de945ad3cf974b
encoding: FLOAT32
metadata:
{"chroma:document": "We switched to Regions because we wanted to be able to bank from several locations. My husband is a Merchant Marine. I run our ranch. We switched to from a perfectly good bank for this promise. We attempted to use this promise and was not able to use it with out going through a manager. I recieved a check from a friend and she wrote it out to cash. I tried to cash it. It was only for $60. They said you can't cash it here even with an account. The reason because you can cash that anywhere. I looked at her and said evidently not. I got locked out of our on line banking account. I am deaf so I have to get someone to repeat what they are saying so I can hear it. After waiting the full 45 min. they hung up on us and never called us back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ad12383542674dd89efb7a1c5b801b9e
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{"chroma:document": "Many years ago when Regions first bought out Union Planters I had so many huge problems with them that I said never again. When my husband and I got married 3 years ago and combined accounts he already had one at Regions and where I banked didn\u2019t have a branch where we were living. So I ate my words and went back to Regions. I can not complain about anything since moving back. We have a checking, savings and have had two separate loans. So I give them a 4 since I did have such bad issues what must be 20 years ago. But if I based it on just my experience over the last 3 it would be 5."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 274c102f47b64a1d8714ebc3a0420864
encoding: FLOAT32
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{"chroma:document": "Regions is big enough to provide most of the services I need and small enough to provide personal service. I do wish they were better at providing loans. We had to go to NFCU for a $23,000 loan because Regions would not fund it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3a58405382234e9ea49ba16f81cec2b4
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{"chroma:document": "Worst customer service I've ever experienced. A phone call to Regions will take no less than 45 min-2 hours to have simple issues dealt with. I tried calling the fraud dept 4 different times and was on hold between 45 min and 2 1/2 hours each time I called and never spoke with anyone. They would literally answer the call and then hang up after I was on hold for hours. This happened 4 different times on a Friday and a Saturday. I spent almost an entire Saturday on hold and never spoke to anyone. They also don't offer a call back feature so you are forced to sit on the phone, on hold, listening to some of the worst music you will ever hear. There is so much more I could go into that is just so bad about Regions but just know to stay away from Regions Bank! Truly a horrible experience each and every time. Nightmare..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8b0cb7d69d64ce6a2fcb1fb15ed80f5
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{"chroma:document": "So I\u2019ve been with Regions for only a couple of months and I would suggest anyone who is interested in opening up an account to run! I got a rental car though ACE rental ATL and was scammed out of $910. Regions bank denied my fraud claim twice even after me sending proof that the car they provided me with had a check engine light on, a broken mirror (which is a safety hazard) and dirty seats. Not only did they rent me a terrible car but they charged me an extra $400 without me authorizing it. When speaking to a teller they said they can only give me a credit if the scammers agree to refunding me. Now if they were going to give me my money back would I be disputing it with regions? Absolutely not! What\u2019s the purpose of having a bank account with you guys if my money isn\u2019t insured."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2e747d51f78f4baab1e48fc6b110fda1
encoding: FLOAT32
metadata:
{"chroma:document": "I have two checking accounts with them. I\u2019ve since moved to a new bank because of my total disgust of this institution. I regularly transfer funds back and forth through the two accounts through my log in. I had a large amount deposited in Regions which sat there for about a week. I decided to move that amount to my new bank. I wrote a check to my new bank against my Regions account to keep from physically handling cash. I made the transfer per usual but the amount didn\u2019t show up per usual. Instead of freaking out I gave it about a day, saying to myself maybe this is their normal system trickery to secure funds of this amount. I inquired about my transfer and was then told that it went into another account which I have no association with. A closed account that they couldn\u2019t tell me anything about because they can see closed accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 27c2096727d14dcdb8114cd28af2a3e6
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{"chroma:document": "I have had a business account with Regions for 6 years. During the Covid-19 pandemic, I tried several times to get guidance about applying for PPP funds through Regions. Because I live in another state and am unable to visit a branch in person, this went against their \"normal process\" (though they accepted online applications for over a month at the beginning of the program.) I called the Orange Park, FL branch manager Darcy several times for assistance and did not receive calls back. When I finally spoke with him (through my own persistence!), he said he would call corporate to see what could be done and then, you guessed it, he never called me back. I was finally able to apply through another bank, but I feel very let down by my business bank at the time I needed them most. I will be closing my account and moving to a bank that values its customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 32c13d3bceb244418707d4a361d4f029
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{"chroma:document": "Please don\u2019t bother banking with this institution. Horrible customer service. Went to the branch on Johnson Ferry Rd Marietta GA. Obviously some racial profiling going on. Never again would I step in this bank or recommend anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 677ba845a4fb40a8a63372274d44f8e0
encoding: FLOAT32
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{"chroma:document": "Long story short. I opened a dispute for a transaction on my debit card. The dispute was opened as fraud. I do not work for a bank so I was unaware the dispute should have been opened as a merchant dispute. Regions sided with the merchant without having the merchant provide a phone number or tracking number for a order I placed."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9dfc4cd9667245a193307bba4dfd0730
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metadata:
{"chroma:document": "In all my years of banking, Regions is without question the WORST! Terrible customer service. I'm very disappointed in this bank and one star is being generous.  I wouldn't recommend this bank to anyone. In reading many other reviews on here, I'm sure that I am not alone. Do yourself a favor and look elsewhere for your banking needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 07d7fe98e8054ad0bba759d27ec30632
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{"chroma:document": "This is the worst bank ever! Someone tried to pass off a bad check. I opened a separate account and brought everything to Regions' attention. I did not complain about the hold and simply waited. Without even telling me, they placed a freeze on my completely unrelated business account, closed it unilaterally, then only after spending hours on hold and waiting, then hours on hold again I was simply told that their \"back room\" decisionmakers decided to just send me a check by mail. It is going on three weeks during a period of National Crisis and I cannot even buy groceries, not to mention operate, pay my rent, etc. with MY MONEY!!! Unconscionable! Run Away! I have a Federal Complaint pending, but they are just riding on a National Cr. I would love to see what a jury does."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b9a72db1746648f9aed6e58dd13c69b3
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{"chroma:document": "My debit card expired at the end of February. I didn't have a replacement available when this happened. I thought it was lost in the mail or stolen so I blocked it to be safe. It ended up being postmarked on March 3 and it took a whole week to get to my mailbox. By then I called my bank because Regions didn't even bother to send a new replacement when I blocked it. The local bank ordered a new one and said it would take 5-7 business days. Two weeks later and IT'S STILL NOT HERE. I pay bills with this card so I'm not exactly happy about having to roll everything to my credit card until whenever I get the new card. If I get the new card."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ebbeb020b0b14d1187dfeb8eb1e0bd4d
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{"chroma:document": "This is the worst bank ever. They are rude. They don\u2019t do their job. They won\u2019t give you your provisional credit even though you get direct deposit. You call they don\u2019t care. I have had nothing but problems with them. I\u2019m on a set income. They don\u2019t care. It\u2019s ridiculous how they treat you. Run from this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: dfbd0869e33349dbb9ff86fa13432106
encoding: FLOAT32
metadata:
{"chroma:document": "I've been banking with Regions Bank for 4 years. They have ripped me off from the beginning. Rearranging my deposits and debits on my account to make it look like I've overdrawn my account then charging $36 per overdraft. See I keep a very close check on my account multiple times a day. Every time I purchase something I log in and check that the money has come out. It always looks good to me at first. After a few days cleared deposits go into pending section. Cleared debits for the bigger amounts of money THAT HAVE ALREADY CLEARED and are OUT OF THE PENDING SECTION Switch with smaller debits that are still pending. So the smaller ones go to the cleared section and the larger ones go back to pending."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 68302164a88345cb80179410f99629a8
encoding: FLOAT32
metadata:
{"chroma:document": "Please do not waste your time banking at Regions Bank. Their fees are horrible. They charge you $36 on a $10 reoccurring debit transaction. They look at reoccurring debits as electronic checks, automatically opt you in without your knowledge and cover it so they can charge you $36. They suppose to decline it but instead they are stealing money from you. I have recently opened an account at another bank approximately 6 months ago and so far, it's awesome. You will regret banking here if you do."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 820fb1aa95eb4910ad2e3eb462cb1656
encoding: FLOAT32
metadata:
{"chroma:document": "Regions is not a real bank. They are criminals and an incompetent business masquerading as a financial institution. There were fraudulent transactions made to my checking count. Someone managed to withdraw $1500 from my checking account. They did nothing to resolve the situation. They assisted me in no way. They denied my claim and refused to dispute the fraudulent transactions. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2388b7fbe441496cba628a712426dcab
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking with Regions for years and have had several issues. First, their customer service is awful. Expect at least a 30 minute wait if you call.... and that\u2019s after going through about 15 minutes with an automated teller that tries to keep you from talking to a representative. I recently had an issue with my account that was not resolved, yet, I was on the phone with customer service for an hour. I finally hung up as they kept putting me on hold to talk to someone else. I even had to go to the back of the \u201cline\u201d when they \u201ctransferred\u201d me to another department. They were not apologetic at all and did not solve my problem. I have decided to switch banks, but, wanted to share my experience with others to save them time. Oh, and they have lots of fees that other banks do not have. Frankly, they are big business and do not care about their personal banking customers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0905c03512a344978f4f6eca4a8fb31b
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{"chroma:document": "I had Regions for over five years, always fairly good experience. Then they changed to the chip card. It never worked, so they had to keep sending a new one every few months. Everyone wants your debit card now- no one takes checks, so every time they sent the new card, I had to call several companies- it was a pain! In addition, the customer service was awful. I would often wait up to an hour to speak to someone who did not seem to care. After a year of switching 20 bills to my new card every four months and waiting an hour for help, I switched to a new bank.  "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 08db5c373ed048959c0be60765a6be4a
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer of Regions Bank for at least 25 years. I'm a senior widow who had to file for bankruptcy, mostly because I was scammed. Around two weeks ago I got correspondence stating that my checking and savings accounts were going to be closed. When I went into the bank to find out about it, the associate called the main office and found out that it was because I had filed for bankruptcy. I was not told that they would be freezing my funds right away, but I found that out a day later. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4c75f4f6aec84f23922263270160ef33
encoding: FLOAT32
metadata:
{"chroma:document": "I had my credit card set-up for auto-payment, you know set it and forget it. They failed to withdraw the money and did not send any type of email or any other communication to say they were having problems with the transfer. They did nothing except submit a derogatory report to the credit bureau. Now they are telling me it could be 60 days before they can fix it. If they do."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eab5dc0d172a453d8de1a87df6f3624d
encoding: FLOAT32
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{"chroma:document": "I do not have an account with Regions nor could you pay me to have one. I use a credit union debit card and their ATM in Milan, TN simply ate my card. I called \"customer service\" and received zero... customer service. I asked supervisor, again, no service. Apparently Regions does not \"maintain\" their own ATMs so if it eats your card for no reason, you're stuck and will have to order a replacement. Regions Supervisor: \"If you had an account with us I could help you,\" Me: \"Why would I want to do that to myself?\" Don't do it to yourselves, people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2457744fa2bf483882e6245939ceccc8
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{"chroma:document": "On Jan 3 I got paid so the daily routine to pay bills is started. I use debit card as I do not like cash because I usually spend it and never remember where it goes. I had been delivering puppies from 5:30 am and since I hadn't had any money prior week groceries in the house were at 0. So 1st stop is at local general store spending about 17. 2nd stop was at atm to grab a little cash to pay a bill where cards aren't accepted. Ok good. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ed13f01beab948f3a2311fc7bb8c1dd3
encoding: FLOAT32
metadata:
{"chroma:document": "This is to express my disappointment in the way that my account has been handled. The agents I spoke to have been kind, but unable to fix my issue. I've been a Regions Bank customer for almost 15 years. Recently, I married and started a new job. We've been in the process of moving our money around so that we can set up to purchase our first home, & a few PayPal transactions processed without warning."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1e49b466b16f403f851dcfad03ac6b08
encoding: FLOAT32
metadata:
{"chroma:document": "I have had my Regions account for numerous years now- my accounts always in good standings. I recently deposited a check and was given the standard \u201cHold Case by Case Basis form\u201d by the person who deposited my check into my checking account. The same time the person was insistent on me speaking to the banks Investment Banker. This person was also extremely pushy on me NOT touching my money until I speak with said Investment Banker. I left there with a general understanding that within 2 business days 5,000 of the check would be available. Well we are nearing week 2- and nothing has been released. The bank won\u2019t return the check to me- they won\u2019t clear it- they just want to continue to hold it. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6e103797914c4b8caff95538260034cc
encoding: FLOAT32
metadata:
{"chroma:document": "I am so over this bank! They charge you NSF fees of $34 if your account overdraws by even $0.01. I understand the account is negative, but, come on. They will also charge an NSF fee is their monthly service charge makes your account go negative. They pay debit card transactions that would normally decline on your check card but if that merchant has billed your card before (a reoccurring charge) then they will pay that and charge you the NSF fee, of course! Even though it should decline the card. They are fee hungry and their customer service is completely worthless. I have switched over to SoFi, there are no fees and if you don't have money in your account they decline the transaction -- as it should be! I will NEVER bank with Regions again. PERIOD."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b6a06ff243548b9bcf66830f8f572d8
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{"chroma:document": "I've been a customer of Regions Bank for over 2 years. Had 2 different business accounts. Have had hundreds of thousands of dollars go through their accounts. I went to an ATM on Wednesday December 18th. I deposited $1000 into a standalone ATM in the Cloverdale branch Montgomery Alabama. The machine shut down, took my money, took my card and did not spit anything back out and did not give me credit for it. I've been on the phone for over 12 hours total and holding and in talking with their customer service and here it is 10 days later and I have still gotten no help in any way. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d45111ac74e544318edc78cedff4369c
encoding: FLOAT32
metadata:
{"chroma:document": "We always make sure we have enough funds in our account for purchases and bills. We had sent $100 to a family member when an unauthorized payment of $137 came out of our account shortly after which left it overdrafted. We were given a refund on the fee since it was the first time but was still left with -$17.00. We deposited $150 into the account to account for the $100 we sent and the negative $17 and thought we were in the clear. By the end of the night, our account was in good standing with a balance of $33 which we were going to use for gas. The next day, there was another $36 overdraft fee for the $100 we sent that was already posted and they refuse to give it back even though the overdraft fee was not there the night before."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5cdbe53a59b454aaddd258e018cbe1e
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{"chroma:document": "First of all it's hard enough to get ahold of anyone at regions Bank and it's sad that I had to Google a phone number and follow what other people have done to get a live customer service rep on the phone. Then I talked to someone and I feel like I talk to a wall! No help at all. These people literally want you to get up and go into a branch because they don't want to help you at all! Well I'm done. I will be taking my money out of the bank and going to another bank because they have proven themselves the stupidest Bank in the entire world! Thank you regions for being the stupidest Bank in the entire world proving that you don't have any customer service skills and making people have to get out of bed after they've taken their sleeping pills trying to get themselves killed. Sorry not me. I will handle this later after I've gotten some sleep. But if I could give zero Stars I would or even negative zero 10 plus stars for stupidity I would! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a7ba8251b2b94fd28366725c8393b20e
encoding: FLOAT32
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{"chroma:document": "I am new to regions bank and had a overdraft email sent to me, I always check my balance before I make any purchases to avoid overdraft. I called customer service. Spoke to a banker and they told me as long as I can transfer money to my account even using Zelle that I will be fine. I got a few of $36 I called and they then notified me that I had a couple overdraft but since I\u2019m new they will return it to me. They did return one and told me to wait for the other 2 I had pending. I then call now since I never got a reimbursement for the other 2 which all happened together, I was told they can\u2019t do anything for me that because they had already did one and sorry about the misunderstanding from their employee. I wasn\u2019t given the right information apparently from their employee but I still Have to pay for their mistakes? Horrible service, worst bank and customer service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7cecd92ee64d4bfaa2d0b8cc90856ddb
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019ve been with Regions for 15 years. I know for a fact that when you use your debit card, the funds are debited out of your account right then. I paid a bill, the amount was taken out, I had funds left over, but somehow I ended up with an overdraft the next week. I called and was told that the merchant put it through last night (weekday night), and it caused my account to be overdrawn. I called the company and was told that they received the payment 2 days after I made the payment. So I called Regions back to discuss it, but didn\u2019t get anywhere. It\u2019s always something with them, I\u2019m done with Regions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9ab6c3c0250f4ac491307c7aeaff2c02
encoding: FLOAT32
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{"chroma:document": "My debit card was about to expire and I called customer service to try to speak to a human to find out when I would get the new one. The experience was extremely frustrating. The menu items were not appropriate for my question and when I selected the most general option, I was told to enter my SS# but went right to a message two digits in. I also tried to call my branch but of course that just went to the general Regions' customer service number. I already waited ten minutes to speak to someone this week and I'm currently doing the same. Regions just does not get it. They think that someone yelling out \"hi\" when you come in the door represents good customer service. In my experience when you really need something their customer service is awful. I'm switching banks at the next opportunity."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4469bfcbc90b4ad49fcb659f1e2a32cf
encoding: FLOAT32
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{"chroma:document": "AVOID AVOID AVOID!!!! 1st instance, the atm stole my $500 deposit and shredded my card. The customer service reps are useless. They are uneducated in regards to Regions policies. When you call you are on hold for at least 30 mins. One time I was on hold for over an hour about Zelle and my issue still wasn't resolved. I was transferred 3 times. The only reason why I held so long is because I needed the issue to be resolved that night so I can sent money to that account to cover transactions scheduled to come out the next day. I ended up with $108 in overdraft fees. Customer service reps ARE NOT equipped to resolve issues. They will just tell you to go into the branch... the same branches that are opened during my working hours so it's impossible for me to go in there during the week."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 76d244a01a5c4c619efdeb932aa2e257
encoding: FLOAT32
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{"chroma:document": "My daughter and I both had accounts at Regions for years and closed our accounts and moved to Chase and Capital One. Every time we had a question on our account they would make us \"come into a branch to discuss,\" when it was something they could take care of on the phone, they just wanted to make it difficult to get anything done. They would find reasons to slap fees on our accounts, would open my daughter's closed account and charge fees to her, it took us four months to finally get an account permanently closed (hopefully, still waiting to be sure this has actually been done). We are both business owners and if we treated our clients the way they treat their clients, we would be out of business, stay away!! (I gave it one star because 0 stars wasn't an option.)"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0947f9c799dc4b3b9adbb99ebb997756
encoding: FLOAT32
metadata:
{"chroma:document": "I went to a branch to deposit a simi-large check from a well known banking establishment and after I made the deposit they informed me that they were holding part of the money for over a week. Later I made a payment online for a semi-large amount and instead of sending it electronically as usual and without telling me they sent a check to my credit card company. The worst part is that the payment is not showing up on the main balance page for that account and not even showing as pending which makes the balance showing on their online banking page as incorrect!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 14288b241f5d4bff858b0d0f7311da63
encoding: FLOAT32
metadata:
{"chroma:document": "Took out an auto loan couple of years ago thru Regions. They had no on line payment options unless I opened a checking account with them. Had to call in to make a payment or mail a check. Paid off the loan in full. One month and a dozen calls later and I still don\u2019t have a letter from them showing the loan has been paid in full. It\u2019s holding up a $2000 refund for an extended warranty cancellation. Furious. They only use snail mail and sent the letter to the wrong person and address! I can\u2019t imagine having my checking or savings with a bank like this. Just warning others!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a5519118365d4994a226757d660590a6
encoding: FLOAT32
metadata:
{"chroma:document": "Overdrafting me as soon as my deposit hits. Because they reorder transactions. That is taking money from me. Then no help at all from customer service. Worst bank ever!! They owe me $200 in fees and says it's my fault how when I had funds in there. My mobile app and statements look totally different from theirs. They told me they reorder posting transactions with deposits first then your larger transaction..therefore it shows you have pending transactions and they take overdraft fees from those pending transactions. Reordering transactions should be illegal."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 45ff661b4ef64ece8b0f1d25598bc7fc
encoding: FLOAT32
metadata:
{"chroma:document": "I have been at Regions in Springfield Tn. since 1995. I get a letter telling me my accounts will be closing on ---- day. I have never had a bad check or overdraft. Always had good balance in both accounts and they will not give me a reason for this action. If this is how they treat loyal customers STAY AWAY!!!! Just tell me what happened!!!! It's not right!!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 54e0cfa81d144a34a6aee50bd4e865be
encoding: FLOAT32
metadata:
{"chroma:document": "My wallet was stolen several weeks ago and the experience of trying to receive a new checking card from Regions has been hell. They said they shipped a new card as soon as I called. I was told it would take 7-10 business days, which already seemed pretty ridiculous because I\u2019ve received new cards way sooner in the past. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4d886678089146279e0e012d4b71c736
encoding: FLOAT32
metadata:
{"chroma:document": "They claim to have 24 hour customer service and they dont! You can't speak to a live rep on Sundays. And their overdraft protection is a complete waste of time and your money. They charge for it when you open an account but good luck on using it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 60708f41be564474a93fcfb243b1ed3b
encoding: FLOAT32
metadata:
{"chroma:document": "Regions Bank Lost $1000 of My Money and No One Can Seem To Find It! I had auto payment on my checking account to my credit card. When my credit card balance was 0 dollars Regions did not stop two of my payments from going into my account. These two payments were then refunded out of my credit card account, but to where? No one knows. The credit card account is no longer linked to my social security number. No one knows where the $1000 dollars or the account is. They say the only way they can see the account is with my credit card number (which I shredded the credit card). How does a bank lose $1000????"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 73f2c55951664e2da6294159d9ad9e62
encoding: FLOAT32
metadata:
{"chroma:document": "My ATM card was stolen and I reported it within an hour. The person who stole my card was able to use it at Target and got $1200 out of my account within 30 minutes. I was told if I made a police report I would get my $1200 back. I made report and submitted it to Regions Bank and 3 weeks later I was informed that my claim was DENIED. When I went to the bank in person I was accused of giving my PIN number to the person who stole my card. The only way I got my money back was because I had made a SECOND POLICE report in the town where my card was used. Luckily the police had pictures of the thieves from cctv. BEWARE of this terrible bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: aba1c6b3113c4ba7ac878be97d5418c8
encoding: FLOAT32
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{"chroma:document": "As a small business customer, we secured a 3 million dollar debt at Regions to open and operate our business. We never missed a payment... NEVER. We were never were late on a payment... EVER. Despite this, we made changes that improved our profitability by over 30% and removed unnecessary cost. Mind you we did this just because it was good business. BUT, our market and market competitors who also financed with Regions in this industry mismanaged their businesses and many of them shuttered. So, what Regions kindly did for us was put out an olive branch to \"make sure we were taking care of you\" and with the other hand told us that they were going to start looking for ANY reason to accelerate our loans (despite us never missing any payments ever)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 55826aaadbed465b81d5b8c66786a1a1
encoding: FLOAT32
metadata:
{"chroma:document": "When I signed up for an account they told me you have X amount of days before they locked the account for 24 hrs. They then changed it to be less than that without telling anyone, and extended the length from 24-48 hrs again without saying anything. Do not use this bank, any other bank is better than this one. If I could give it 0 stars I would."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b72f8e0f89b0422484a274c531d4cd82
encoding: FLOAT32
metadata:
{"chroma:document": "We had our bank card stolen on last month. Katy was helpful on Friday of last week but today indicated that we gave our pin number to the crooks that deposited the check and withdrew the money a little at a time. I had a stop payment on the cards when we found out it was stolen. I went the extra mile to call the company that the check came from and talked to the accountant. The accountant told me to tell the bank manager to call her to discuss the situation and she didn't want to call her. She finally decided to call her to discuss the situation of the fraudulent transaction. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 41ce22af5f064f8195ea9ce062d0c52f
encoding: FLOAT32
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{"chroma:document": "Canceled my child support payment to my ex because of a \"fraud alert\" but didn't notify me. Two weeks later she's asking me where it was, and I find out it was canceled and my online banking was locked. After a long hold and getting transferred several times, I get my account unlocked and my ex unblocked as a payee. I rescheduled the payment and called the next morning to see if they would expedite it for free because of their mistake."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4a0b43d27fc7486f93b8d1667b485572
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{"chroma:document": "I called the fraud claims department of Regions Bank (888)-987-6540 to report a claim as referred by the agent who notified me of fraudulent charges on my debit card. Their hours are 9-5pm M-F. For those of us who have a day job, it is almost IMPOSSIBLE to get a hold of a claims agent. I called 4 different times across 3 separate days and was on hold for 20-30 minutes each time and still did not get a hold of an agent. Who has half of an hour to lose to be on hold these days? I literally lost money by ignoring my own clients during that wasted time."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b21226c11ff949f6aabbb87ac5fde2a7
encoding: FLOAT32
metadata:
{"chroma:document": "Regions Bank charged me 218 dollars in overdraft charges in the past week. I Understand overdraft fees, but 218 dollars is just stealing from the customer. I have been with Regions for 8 years, but I can\u2019t keep having money stolen from me. Please do not respond with solutions on how I should \u201cavoid\u201d overdraft fees, Regions shouldn\u2019t steal from their customers. I bet Regions makes a ton of Money on overdraft fees!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f7b79e3f3c644c7195e4148793cdcd3d
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metadata:
{"chroma:document": "What bank closes on Saturday when most people are off work that day and what bank closes their ATM at 12:00 am. And they lie about the $50 referral fee. They don't tell you you have to open an online account. It is the worse bank ever. Strike that 1 star. I give them 5 demerits."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 90ad2fb017c14605b2abbd81815b6524
encoding: FLOAT32
metadata:
{"chroma:document": "I can\u2019t believe this keeps happening. I\u2019m about ready to close our accounts. I check on a daily basis (usually in the morning) to make sure we\u2019re not close to being overdrafted. I let him use the card for a $5.99 purchase at a gas station. (We only had his cell phone pending, but the amount was adjusted accordingly and we still had $23 and change.) I go to pay the credit card, look on the account. -$150.38, overdraft fees of $108.00. Wtf?!?! They\u2019re absolutely ridiculous with that nonsense! If something has already cleared, there shouldn\u2019t be fees (and certainly not that high). We left BoA because of fraudulent activity. I think it\u2019s time to find yet a new bank to go to after they keep wanting to move payments around to justify their overdraft fees. I am absolutely furious!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c61b24c2c7b40b093fcc1a16b08b0ad
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{"chroma:document": "I own a small business. I burn a lot of gas in order to run the business. I applied for a separate gas only card in order to help track that expense, primarily to ease collection of paper receipts. Universal Premium Fleet Card, \"issued by Regions Bank\" charges predatory level fees for unnecessary services that they do NOT ask the business owner to sign up for (I do realize that this is done \"legally\")."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e11944bb6a0c423a8f497a5da97e8fa2
encoding: FLOAT32
metadata:
{"chroma:document": "Easy to use. Very efficient and always available to help. No fees to use. Like the fact that they have lots of brick and mortar offices in many states. We have been customers and account holders for decades."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b5006f5f61ca415c9218041cb7ca0632
encoding: FLOAT32
metadata:
{"chroma:document": "My account was hacked through online banking and they transferred $1000 in 3 transactions. The thieves used a cash transfer service called Zelle that Regions is partnered with to send the money somewhere in central Florida (I don't live in central Florida). When I discovered the fraud, I froze my account and reported it to the bank. The transactions were still pending at that time. Now, Regions will not refund the money because the breach did not trigger any security measures. Doesn't transferring $1000 by way of a cash service to a city I don't live in sound suspicious? How many more red flags do you need? I have been a Regions customer for 15 years. I will be closing my checking and savings account tomorrow. Whatever you do- DON'T USE REGIONS. If you do use Regions- DON'T USE ONLINE BANKING. Your money is not safe with them. I am twice victimized."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 641261732f0d4023912c44a9373b8e76
encoding: FLOAT32
metadata:
{"chroma:document": "I reported a check fraud that was done against my account because my card was stolen and they froze my whole account for 30 days without giving me a notice. I couldn't pay bills and provide for my family because my paycheck is direct deposit. The police indicated that it was nothing they could do concerning who made the fraud check. I'm leaving that bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 364bd0ef093046639cca7382536967b8
encoding: FLOAT32
metadata:
{"chroma:document": "So I deposited a 20,000 check from a bank drafted check not 2 party or personal. The teller tells me there is a hold on 5,000 for 4 days. Cool, I can live with that. She hands me a paper stating that. So I pay several bills 5 days later only to see them all return. NOBODY TOLD ME THERE WOULD BE A HOLD PUT ON 15,000 for 10 FRIGGIN DAYS. I WAS NEVER TOLD THAT by THE IDIOT TELLER. Come on, everyone knows that it only takes 3 to 5 days for a check to clear especially a bank check. So no, Regions Bank is having a field day collecting 100's of dollars from my overdrafts. Using my damn money for themselves. I could have waited but I was not explained properly the protocol. These damn banks get away with this all the time. I will find another bank, screw Regions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 80450d8d2b2b4c44afc586f5f7d7fb74
encoding: FLOAT32
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{"chroma:document": "So my account closed September 2018. The bank was supposed to send me a refund. Well I never received it and I mailed them a notice of my new address. Refund never came. I contacted the bank July 2 2019 and Remy the one who opened my account told me I would have a refund within 5-7 days. That\u2019s been over a month. Remy said the managers aren\u2019t in and she can\u2019t give me anyone higher or any other phone numbers. I have been very patient but enough is enough. She says I will have it tomorrow. Now she\u2019s unsure about that. My kids start school and need supplies. I have been having a horrible experience. The branch phone number is 317-744-5830. I\u2019m hoping someone from corporate will care enough to call me but who knows."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 70e1b43f7b1747319045811847b88ead
encoding: FLOAT32
metadata:
{"chroma:document": "I received an offer in the mail for a credit card and made the mistake of applying. The person that processed the card linked it to a business in another state. The sob sorry I was told is that my social matched a tax I'd number. Proved the number belonged to me which should have been the end of it but no. Account closed with no explanation and the promised reward points were lost as well. I wasted a lot of time between the branch and customer service (which kept sending me to the branch). They just bounce you around from person to person with no resolution. I will never make the mistake of doing business with Regions again."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c9a25d50550c4c1f994b07d665a38a2c
encoding: FLOAT32
metadata:
{"chroma:document": "I was approached by the investment division of Regions Bank. It is called Cetera. They offered an investment for 3 years that 'was just like a cd but not a cd'. It was thru a company named Forethought Insurance. Owned by Global Atlantic. Everything was good for about 18 months. Then my area was hit with a flood and my house demolished. So in March of 2019, after my area was declared a national disaster area, I asked Regions to allow me to use my investment funds to rebuild my house. They referred me to Forethought. Why? I invested my money with Regions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 624f8254e6e246ee9fcd5b3bcae41429
encoding: FLOAT32
metadata:
{"chroma:document": "Glad the Fulton Branch is closing. When I opened an account they couldn't have been more accommodating. Then things and attitude change. The manager was less than professional, rude as was the counter staff, almost to the point of being bullies. They make you wait for service while they stand around gossiping and smirking at people that come in. All the staff and management are very rude. I went back to my old bank. Good riddance! Management and staff should do more customer service training because as it stands they all suck!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: baad284997d848afb112f098ade4faf9
encoding: FLOAT32
metadata:
{"chroma:document": "Ten days. Disaster so far. Prepping for child going to college. 1.) Website advertises & Invites Online Application for Student Accounts, but THE BANK does not allow that. Made multiple unsuccessful attempts. Huge waste of time! 2.) Email complaint to Regions about this has never been responded to, and I left a phone number too! 3.) Long waits for polite but borderline-illiterate help on the phone. 4.) Initial deposit REQUIRED to open account BUT NOT PROCESSED over 10 calendar days and counting. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1691495ce5df40969242a2916ec02fe4
encoding: FLOAT32
metadata:
{"chroma:document": "My credit score is around 820 (depending on whether you pull it from Experian, TransUnion, or Equifax). I have six figures (cash money, not including IRA, 401K, etc.) in the bank. I have never missed a payment in my entire life for anything (20+ years of having credit). I have several credit cards with a total credit limit of more than $100,000, yet am using approximately $500 of that total credit limit... Yet it took Regions nearly a full week to approve my credit card application. That was just the beginning."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2b63a6d113094315a614861655fde677
encoding: FLOAT32
metadata:
{"chroma:document": "Not happy. Have a business account and every time I call or need something they tell me I have to go into a location to take care of it. They are in need of a much better customer service department for businesses."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ae1738b9a86d4d6f93974da0ee8b07e4
encoding: FLOAT32
metadata:
{"chroma:document": "I have had nothing but wonderful experiences with Regions since I opened my account 10 years ago. Recently my account was hacked and they walked me through the process and had my money returned within a week!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d2ac96d0f58f42fe9ad877223225c2bc
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{"chroma:document": "I deposited my retirement check and it was pending for 6 days. Regions LOCKED my account on the 6th day for fraud. I called and was told I needed to go to the branch, went to the branch and was told I needed to wait out the investigation. I called my retirement company and guess what? My check cleared 7/3!!!! No one will answer why my account is locked, how long this will take, and keep giving me the run around regarding my case. Definitely closing all my accounts!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 23dd54b0e1dc4c28b4f5d8af75dfdc14
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{"chroma:document": "The 800 number customer service is beyond terrible. Very sad when you know what race of people they are without even seeing them. Their DISPUTE CENTER is a ZOO full of wild, uneducated, MONKEYS. This is why they could never own a business. It would burn to the ground. I'm glad my local branch has nothing to do with them. They need a complete makeover of employees if they plan to stay in the game. How embarrassing to have such filth working for them. Obviously cheap labor and too incompetent to complain, so they just hire their own. Disgusting beings. Regions needs to make a move or they will lose a lot of customers. No one wants to be a part of such people. TRUTH HURTS? Good. Sucks to be you and race."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f9e749231c9d44009f36170ca15150a7
encoding: FLOAT32
metadata:
{"chroma:document": "I had a deposit of 640 dollars into my account Friday and so I spent a weekend spending money trying to have a fun time since I haven\u2019t had that in a while. So now on Monday, I wake up to see -601.55 in my account which pissed me off so I called them and they made it seem it was my fault and that I need to fix it but I told them how could have gone through if it was pending so now. I literally ask them how can I fix this and their exact response was \u201cYou will just have to find a way to bring back to a positive balance\u201d like what. I am very disappointed like the one time I do something for myself I ended up have to deal with this. Thinking about changing banks."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f748a4d149064ab990b84140cba43992
encoding: FLOAT32
metadata:
{"chroma:document": "I would give 0 stars if I could! Every. Single. Month. that I have to call these people to make a payment on our car loan I have to spend at least 45 minutes (today was an hour) being transferred from person to person! No one knows who I am supposed to talk to!?!? They say I can't go online to make a payment so I either have to mail a check or call. Well, my check has gotten lost in the mail before so I don't do that anymore. I asked to speak to a supervisor this time because it just got so asinine! The supervisor was rude and completely unhelpful and told me she would have to transfer me to another department!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 34fcd1d7bf7a4457af3fa0d1cf359d64
encoding: FLOAT32
metadata:
{"chroma:document": "I called May 15 to close my account when I had $10. They told me they would send me a check. They never did. They took out an $8 monthly fee on May 17th making my account $2. They then took out a monthly fee again on June 17th making my account -$6. I called on June 18th and they said they didnt see anything anywhere where they had tried to close my account, so they did it again. It is June 18, I still received no check from them. She told me to wait a few days and check if I can still access online banking. If not, she told me I would have to go to the bank (45 minutes away) and have them close it. Really???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 694634ae2de94179b9f762580e35d189
encoding: FLOAT32
metadata:
{"chroma:document": "I've been banking with Regions for 40 years (including the time before they bought out my bank) and my experience has been a positive one. Checking, CD's, IRA's, and investments. I've also been banking with other banks over a long period, (never keep your money in one bank for FICA) and I've found overall for a bank, Regions has been my best experience. But I find a Credit Union is best for loans and smaller investments, and they have lower fees. Other Banks could learn a lot from Regions. Wells Fargo, BOA, Capitol, Guaranty are among the worst banks I've encountered."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c0710132c73451f87e67c22833c375a
encoding: FLOAT32
metadata:
{"chroma:document": "I spoke with Chris who really helped not only dispute my fraudulent charges but also helped me understand how skimmers work and how people may have gotten my card info. He was knowledgeable and courteous, and he was patient with me when I asked a lot of questions about the skimming process. Great experience!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3ee51bd2ea5144cebad477a8ab559eaf
encoding: FLOAT32
metadata:
{"chroma:document": "Called customer service about a debit card issue. Robot on the line states 15 minute hold avg. One hour and 8 minutes later still no rep on the line. They have gotten increasingly worse since their merger with AmSouth a few years back. I never liked Amsouth and they aren't any better now that they're posing as regions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6b79e85715414788af919b4c862d0efa
encoding: FLOAT32
metadata:
{"chroma:document": "i have been doing business for 2 months with them. For some odd reason my insurance check of $500 was put on hold which that is understandable but they froze my entire account with over 5 grand in it. I was in entire 2 weeks on complete hold and not able to get ahold of anybody that can help me. The fraud department is closed on Saturdays which is my only day off. I work in landscaping. I find it ridiculous that no one was willing to help as of right now. After 19 phone calls I am now calling an office in Chipley Florida which is 5 hours away from me to see if they can help me because no one will help me then in the branch in person but the fraud department was closed. I am disgusted with this and I am going to sue. I have lost more than seven Grand in business due to the incompetence of this people."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: bdc1f9d202104d0e8a17b830d551c2ad
encoding: FLOAT32
metadata:
{"chroma:document": "I don't know where the value and loyalty comes into play for their customers. I did not have that experience. I experienced fraudulent activity on my account. A check for a large deposit ($8 hundred and some dollars) was made into my account from what I thought was a legitimate banking institute. Regions froze my account due to \"security reasons\". When I contacted them to find out why they said, \"we have received several of these checks drawn on this particular bank (Costa Ibiza, Ltd.) from Community Choice Financial, that were fraudulent. Until our fraud department does a thorough investigation, all monies are unavailable at this time. We advise you to file a police report, a fraudulent report to BBB and to all credit bureaus.\" "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 819733098d70489fb9f03c6414c37061
encoding: FLOAT32
metadata:
{"chroma:document": "Please avoid this bank at all costs. They will charge you NSF fees even of you deposit cash to cover the transactions. The claim is if it hit the account on pending status before your cash deposit is cleared by them (even if you deposit cash the same day) they will still charge you. Way to steal hard people's working money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 49fdf836cdbc422e831a69a93017a454
encoding: FLOAT32
metadata:
{"chroma:document": "They charge my account literally for no reason. I asked about why they charged it and the lady at the bank in Chattanooga told me \u201cyou can beat the bank.\u201dThis bank is out for money only and doesn\u2019t care about their customers. Their customer service is very inconsistent with answers I never get the correct answers then all of a sudden I have 108 dollar charge from them afterwards. Never fails. Worst bank I\u2019ve ever dealt with. We will be switching."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f98345ded607499b846dfc74158ec5c9
encoding: FLOAT32
metadata:
{"chroma:document": "The branch I deal with in Bay St Louis MS and they have been wonderful. I'm seeing a lot of issues with other customers as well. I had $180 in NSF fees over a three day period. They said the money showing on my end was never processed on their end. The deposits were done before 2 pm on Friday and when you call the number on the back of the card they talk to you like you're stupid. If the money from my deposits was not in the bank when it said they were, by that logic once the deposits are posted then the money should be in my account right? And it's never shown up. Reviews that I have read seem to point to the same conclusion I've came up with. These fees are charged as a way to pocket extra money from people in hopes they don't look at their statements. I have a lawyer and an accountant looking over all of this to get some real answers."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c80ada704b3447138a7b5d17c3777b57
encoding: FLOAT32
metadata:
{"chroma:document": "My mother has had Regions Bank for 10 years. I decided to open up my account with my son who is 11 years old with $25000 if we have 5 accounts together and I decided to open up a credit card with them. They decided the day forgot how to report to TransUnion and Equifax. They cannot figure out how to get the accounts to reports. So on to of the credit reporting agencies. The credit card dropped off and my score dropped over 75 points and it has not been reporting for over a year and a 1/2 showing that I have no credit history. They have also not given me any type of credit limit increase. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ef702e2f30b4740b99c47e9edce6910
encoding: FLOAT32
metadata:
{"chroma:document": "I deposited a check yesterday for $2,838.83. Received a letter at the time of deposit from the teller stating that 200 dollars would be made available today the 16th and that the balance would be made available on the 17th, This check came from Chase bank. I deposited at your Dania Beach branch on Sheridan street. The letter stating when the funds would be available was signed by Adriana ** and now since the funds have not been made available I call the bank and am being told that there is an indefinite hold on my account and the words, \"fraud\" keep coming up. I was told the funds would be made available on the 23rd of April and now it's the 24th. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8f2fefb4fc604fdcbd00b54047227ecb
encoding: FLOAT32
metadata:
{"chroma:document": "Used to love Regions Bank. They somehow switched my credit card account to paperless statements in December 2017. I rarely used my credit card. However, my card was used about 1x a year to keep it active. I was used, by an merchant that had my card on file, I had no idea. Regions did not send me a statement, as they has transferred my account to paperless. For 2 months I was charged late fees. I made a fuss, payments, complaints. The bank could care less. They were willing to give me back the late fee charges, BUT they dinged my GREAT credit score with late fee notices on my credit report. All because THEY cannot communicate. My recommendation is to think twice before dealing with the NEW Regions Bank. I'm shutting down my credit card account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f859f9b89b04122beaafc8e91d80820
encoding: FLOAT32
metadata:
{"chroma:document": "My company does not provide direct deposit so I use the mobile app to deposit my paper paycheck each week... like clock-work. Not always, but sometimes I have to use AVAILABLE IMMEDIATELY option and pay a fee to access my money right away. I understand that they can charge anywhere from 1-4% of the check amount. The first 3 times I did it they charged me 1.5%... Then one day they decided to charge 4%. I declined the fee, waited a few hours and tried again and it was back to charging me 1.5%. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c12b57a842214062a5ffcc942df6ae90
encoding: FLOAT32
metadata:
{"chroma:document": "Do NOT bank with Regions. I was with Regions for 5 years and the majority of those 5 years were great. But over the last few months I\u2019ve been receiving OD fees on my account, which should not be happening because when I opened my account I refused to opt in to OD coverage. The first few I had thrown out because I told them it should never had have happened. The OD was $13 and the fee was $36! Talk about interest right? Then the following month I got another OD fee. $10 OD and $36 fee. This time I went in person and asked what was happening. They told me that if you have automated withdrawals on your account the bank decides if you get OD fees (came to find out later that was a lie, they were supposed to reject payment) but I decided ya know what, I\u2019ll pay it and they\u2019ll fix it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a9b538c1fff4932abbc55b7017d7a15
encoding: FLOAT32
metadata:
{"chroma:document": "We have banked with Regions for over 10 years. On Friday March 22, 2019 my wife deposited a check using the mobile app. This was a check from unpaid wages from Interscapes, owned by Barry Holt. He failed to pay several employees and we had to go through a 7 month investigation to get our back pay. The United States Department of Labor Wage and Hour sent us the check. Regions decided the check was fraudulent and LOCKED ALL OF OUR ACCOUNTS. Not just the account the deposit was made but ALL of the accounts. We pay our bills, support our children's college and everything else from these accounts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 19dcfefd8e494904956a554ef13e51a3
encoding: FLOAT32
metadata:
{"chroma:document": "In person and onsite banking has been great. However, recently regions removed all local bank phone numbers and anytime you need anything at all you must call their 800 number. It is the WORST! I cannot begin to tell you how infuriating it is to spend 20 min waiting to talk to someone, give them every detail of your account and personal history, then be told they can't help you and that you will now have to wait 30 min to speak to someone else. Every....single....time I call this is exactly what happens. Do NOT use this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b88abe55abdd42ffaaeddb84566ad6d7
encoding: FLOAT32
metadata:
{"chroma:document": "Regions Bank charged me an overdraft fee saying that my money that I deposited into my account to cover my mortgage payment was not processed on time which is a lie... I made all necessary deposits at 7:40pm to make certain that I put the money in my account before the 8pm deadline and at that point I had a positive balance.. Well when I woke up the next morning my account was over drawn by $65 which is completely bogus and makes no sense at all.. I could not get a justified answer from anyone at the bank branch or customer service as to what caused this overdraft...I think some of my money was held so that this would happen..Some money was cash and some from my Square account.. Complete bullcrap and they refused to fix the problem saying that the funds didn't process until 11:30pm that night... Do not bank with Regions!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e72a1a4d60634e65a28ef04321efc741
encoding: FLOAT32
metadata:
{"chroma:document": "In good faith, I opened a NEW account with Regions, mainly because of how they treated my Mother. I was asked to co-sign for my Mother's account because she was going on long cruise and was getting her affairs in order just in case. The branch manager was kind, thorough and met all my Mother's needs. All I did was co-sign. I have no access to her account and didn't plan on it. It was at that point I thought I would also open an account. Then I found out they offer a bonus for new accounts. Now it's a no brainer. New account, bonus, close branch location."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8b3a4dcc34604acfa59b650721767754
encoding: FLOAT32
metadata:
{"chroma:document": "My debit card was declined with the reasoning being the card was \"expired\". The expiration date on the card was 08/19, this is March. I called Regions Customer Service, they noted the card was not expired but apparently an error was made by the \"computer had generated it as expired\". With it being the weekend, bank branches closed, I was left with only a \"I'm sorry there is nothing we can do\". Will be moving checking, savings, and IRA's to a bank that is able to do something about an error that is made on their part and a bank that cares."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6ac5657dd1f74625990f75f4d34e38cf
encoding: FLOAT32
metadata:
{"chroma:document": "I've been banking with Regions for over 20 years, but I have decided it's time to move on. They do not have any loyalty to their customers who have stuck with them. When issues arise you are only another number or dollar to them. They charge unnecessary NSF fees to their loyal customers to out of greed. I understand that if your account doesn't have the funds to cover a purchase that you will be charged a fee. I understand that! But, you see what they do is, they manipulate your transactions and reorder them so they can charge you fees."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c2845749cb664d33acba2ed32e4e2b7a
encoding: FLOAT32
metadata:
{"chroma:document": "I received an offer in the mail to open an account, Offered money for meeting all objectives. I am 69 and not very good with technology. Went in, talked with the manager and opened account. 1 year later after meeting all objectives for reward was denied. Why? Because offer was in my daughter's name (I received one in my name but picked up wrong mailing when I went in). However a manager opened the account, never said there was a problem. Now I am denied the rewards due to this. FRAUD as manager knew, had offer in his hand and still made the promises. Filing a fraud complaint for all the good it will do."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 291f3fde485d47f1bd2b4840e38da3f4
encoding: FLOAT32
metadata:
{"chroma:document": "Regions put 1800 of my dollars in another account, and are telling me it will take 5-7 days to correct it and return MY MONEY! In the meantime, my business rent check will bounce. They admitted that it was totally their fault, but claim there is nothing else they can do to correct it sooner! I will be closing my accounts with them ASAP."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 901080cca9434032a2d54f785529bc74
encoding: FLOAT32
metadata:
{"chroma:document": "I deposited a check on Monday. My account went into a fraud hold. ALL of my monies aside of this check were being held captive. My paycheck, my social security, they sent my phone bill back, I couldn\u2019t pay my rent. Not ONE person including my own branch was helpful in any way. So here I sit on a Saturday on the side of the road with $12,000.00 in my bank, 4 miles in gas left till I run out and no access to one single dollar WHICH says available and had cashed through my brother's bank DAYS AGO! I\u2019m insulin depends and can\u2019t get my meds. LEGALLY NO BANK CAN HOLD MY SOCIAL SECURITY AND WEEKLY PAYCHECKS CAPTIVE! I am spreading all of this on EVERY PAGE SITE CAN FIND, along with tell my children community, family and friends (and I got A LOT) to never use these thieves!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d4a7ac8026f4f39a200076f671c0261
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{"chroma:document": "Deposited local checks into my account only to have a hold put on my entire account, debit cards cancelled, and only \"there is nothing we can do \u263a\" from the local branch, branch I opened my account at and 1800 #. The most useless inconvenient inconsiderate bank ever. Funds were verified. Also check issuers confirmed with Regions fraud prevention and after I kept reaching out for help they EXTENDED the check hold for 3 more days. My business is now out of work for a week. Can't buy materials for construction jobs, or gas, or pay help, or pay my rent, and my son's 10 year old birthday... Regions will screw you up. They have you by the balls and \"there is nothing we can do \u263a.\" As soon as this nightmare is over I'm closing the account and will bash them until I see their doors close. Worthless excuse of a bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 205e66ed13f946ba95442ecd45e65e30
encoding: FLOAT32
metadata:
{"chroma:document": "Regions put a hold on my entire account because of a large deposit I made. They kept the hold on the account even after the funds were verified and had already cleared the account it was coming from. I was told by the branch that I had to come into the bank and remove the money that was in the account before the deposit was made, in order to access the original funds. I have to remove my legitimate funds in order to get access to my own money! What happens if a check I wrote tries to go through my account?? Would I be charged overdraft fees due to no fault of my own? No one could answer that question. And I repeat the funds have been cleared from the account the funds were coming from. The person who wrote me the check even called their bank and confirmed that the check was good. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b95e3fc6c86f40359ea1fffd56ea09fe
encoding: FLOAT32
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{"chroma:document": "I am with Regions Bank and I monitor my account usage after every transaction and recently I had a fee added to my account for $108. When I contacted them, I was informed that my account was overdrafted for 0.17 (17 cent) and then another transaction for 1.07. I explained to them that I check my account after every use of my debit card and they told me that sometimes it won\u2019t show up and there was nothing they could do about my fees. This bank is stealing people's money and covering it up by accessing fees that the account owner should never have. Someone needs to be informed of what is going on."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9a2633be6fbe48eb8d37d3f38f859bb6
encoding: FLOAT32
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{"chroma:document": "They are trying to get rid of their cheaper non high net worth customers through faulty call to bookkeeping practices, long holidays, deposits made to their ATMs of cash or checks is the slowest call to bookkeeping in America. They don't honor the nation's ECN system which made digital bookkeeping easier for the bank and a necessity for Americans... ie NSF fees from gas station rollovers, also we noticed secret periodic discontinuance of customers requested online stipulations or when online requests for overdraft protection were taken off unbeknownst to the customer. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7d4469a2e45e481eb7b10f83ce2c897f
encoding: FLOAT32
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{"chroma:document": "I'm dissatisfied with Regions Bank. I Trusted them with financial funds and every week it's a different story. Do not trust Regions Bank. At first my account was set up properly. As time went by, items that you purchase from stores start to pend longer than post. Their fees are ridiculous high. They will hurry and refund you for 1 overdraft item and take it back out of you at later date and holding items to pend before they post out, so you will have overdraft fees. Regions Bank is not a trusted institution. I have paid for a fine Monday 2/4/2019 morning to the courthouse out of my available balance transferred from my savings and I still have been charged an overdraft fee for my own money. Posted from account Friday night 2/8/2019. Not their money but mine. Poor poor service. I give them a F for ** You!!! Incompetent!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 95e6fc58aae4436ca0f5b83211ac41f6
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{"chroma:document": "Got a line of credit on my home with Regions about two years ago. They refused to give me more than 20% loan to value Despite owning my home outright and having over 800 credit Score. Eventually closed the line due to constant unannounced changes in the rules to use the loan and pay it back. I have had more issues with this bank than anyone would believe. Now that I have closed the line, the bank is refusing to sign over an insurance check endorsed to me and the bank. That\u2019s illegal! Despite the fact that a customer service rep who works for her told me to simply bring in the check and they would sign it... The manager at the bank is a robot who refuses to recognize that I have no account or monetary obligation to the bank. And won\u2019t sign it. Stay far, far away."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5e91359b9be54f078efd8e797505dc74
encoding: FLOAT32
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{"chroma:document": "My mother lived with me in a state with no Regions Banks but chose to keep her accounts with her East Peoria Regions branch. When she died, the branch manager, Ms. **, was amazingly helpful, compassionate, and knowledgeable. She filled out all the paperwork for me for an annuity with another company, calling them and even giving them her Social Security number when they questioned her. She issued a check immediately for my mother\u2019s CD and made a very good suggestion to clear her checking account with a check to the funeral home. I know my mother always had very positive relationships with the bank staff, and I now understand her loyalty. Ms. ** greatly exceeded my expectations, and I would definitely bank there if so lived nearby. She made a difficult time so much easier for me, and I will always be grateful to her!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6f087e8fa8a24ffda59eec01bc26a3cf
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{"chroma:document": "Enticed by their $200 bonus for opening a new personal checking account, I would pay them that just to quickly end this business relationship. Held two check deposits for 11 days, one of which was tendered by my previous bank. Locked me out of online banking until they cleared (still locked out as I write this). And, I'm done. Please keep in mind that at least with corporate, they were snarky and rude throughout. This place is a joke. Bank elsewhere unless you want to spend part of your working day dealing with this kind of nonsense."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0ba6c7e022354cc08de049704e0f5b31
encoding: FLOAT32
metadata:
{"chroma:document": "Regions Bank is a total rip-off. I've never been robbed by a bank as worse as this. The overdrives are a total rip-off. Yesterday when I login to my account I have one pending overdraft. Today I deposit $120 into my account. Today I checked my account and they hit me with two overdrafts. When I call to complain they said my other overdrafts. I wasn't able to see it on my end but they can see it on their end. I am leaving this Bank. I advise you never to deal with this Bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f140113c4b3544f5bce1668d7204e9da
encoding: FLOAT32
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{"chroma:document": "Yesterday when I logged into my online Regions account to see about my (1) overdraft and I saw that Regions charged me (2) Overdraft Fees and I called them and they only gave me back $36 and $18 and the guy said they do the rest at midnight til 6 am. When I looked again on my online Regions account I saw they did refund the other $18, then when I logged on today I saw they took it off and I called them and they said I was not available for the second refund of the overdraft fee. They ripped me off $18 half of my other overdraft fee. So I'll be switching to another Bank. This Bank is a ripoff."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6560654b2e3a4f85b681194c7b5b0af0
encoding: FLOAT32
metadata:
{"chroma:document": "I'm totally frustrated with Regions. I have been banking with them for a long time now. Back in July of 2018 Regions allowed someone to change the address on my account. No one can tell me who did it! So therefore I went to redeem my reward points and I never received my gift cards because the cards went to the incorrect address. So I then asked could they resend the gift cards to the correct address and that say no. I also asked could I get my points back and they say no. That is so not fair. Totally frustrated with them. They didn't even try to accommodate a life long customer."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6a81d6439ebe4b298de135a426150447
encoding: FLOAT32
metadata:
{"chroma:document": "Yesterday, on the first business day of the year, I went to a brand new branch that opened very close to my home to open a small business account. The bank also has a branch conveniently located 2 blocks away from the office I rented for my new business. So it looked like an easy decision for starting our fresh new venture, with a wonderfully \u201cgreen\u201d look. The process of opening the account took more than TWO HOURS (thank goodness they have computers). Today I went to register in the online banking, and the page gave me an error. I tried again, and again, obtaining the same result\u2026 Then I decided to phone the customer service number noted there."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0692cd0fae1e48859346d7061019f193
encoding: FLOAT32
metadata:
{"chroma:document": "I\u2019m closing my account today and moving on. Within the last month, Regions has created more problems for me with no solutions given on their end. They\u2019ve run out of money (that\u2019s what the teller told me when coming to the bank for a withdrawal). The next closest branch was more than 30 mins away. Regions assessed an overdraft fee in anticipation of an overdraft. After waiting more than 20 mins to speak with someone on the phone, they say they can\u2019t refund me because at midnight I had a transaction come in for the next day that \u201cwould\u2019ve over drafted me\u201d and that was their reasoning for taking $36 from me. It\u2019s ridiculous! I\u2019m going to a bank that has quality customer service and doesn\u2019t want to take your hard earned money."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ca29e2cca8745bea0f462667176f8f0
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{"chroma:document": "I had the most horrendous experience December 21, 2018 at the Regions Bank, Belle Forest Circle, Nashville branch. I went in to add my new bride to my checking account. I was waited on by an older man, Mike **, who didn't want to wait on me as he was on hold with his cell phone for his personal business, but thought he might be able to squeeze us in. He then ordered my bride's granddaughter to sit outside the cubicle and that \"He would keep an eye on her.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b9d3c801a9b24ee4a03c54660e7633d1
encoding: FLOAT32
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{"chroma:document": "They took a 131.00 out of my account after being on hold for 20 min. They said it was because I was 30 days past due on a loan payment. The payment is 20.41. It was paid on 11/28. Said it was to cover the loan and when 30 days this happens. Been with them since 1983. Hope I live to see the bank fail."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a364bfc6826f499b828d51bef5cc8178
encoding: FLOAT32
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{"chroma:document": "About 36 hours ago, the mobile app for Regions account holders stopped working. The company stopped providing any type of updates 24 hours ago. This is happening 10 days before Christmas. Facebook is literally flooded with hundreds and hundreds of angry complaints. People can't order online, use their debit at ATMs, nor use any mobile app feature. No response from the company. Pathetic way to run a company."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b428443dceef4e8abf954b80b1962b7e
encoding: FLOAT32
metadata:
{"chroma:document": "Today I was charged $72.00 in NSF for pending charges, which never overdrafted my account! It doesn't matter if that charge was going to 'fall off' or what... they decided to hit me with fees anyway. Kicker is I had a direct deposit of 128 last night to cover any pending charges that was held till after they charged me the fees. Doesn't make sense to me???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b9b5c625d0084f4ab83d794a12abbc43
encoding: FLOAT32
metadata:
{"chroma:document": "They add fees, don't want to give you back the overdraft fees they owe you and use your overdraft protection once and never lets you use it again. Poor customer service and all about their money. They don't care about the customer. You will always find your account in the hole."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1db43b387a0a4e52bbd77145a863946b
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{"chroma:document": "I opened a business account with Regions Bank and was told that I would be given $200 as a referral fee. I was not informed that I had to put in $500 the same business day. I found out a few days later and promptly submitted the money (when I could have submitted it the same day if I would have known). I was told by the Vice President/ Guest & Member Relations that it wouldn't be a problem. Months later, I still haven't gotten the money and when I called to check on it- the Vice President told me that she never said that and flat out lied to me! She did in fact say that, I remember it clearly!! I don't appreciate her trying to cover up with excuses and making me feel as if I didn't remember properly when in fact she is just covering up for an error made on her end."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 413f61fa76c449048a90856920704fb2
encoding: FLOAT32
metadata:
{"chroma:document": "My acct been on hold for months now. I visited multiple branches and managers and employees both worked on my case. First with Kevin and now with Brooke at the legal dept side. Both branches sent out my judge and court approved orders to release my funds and still will not release my money to me. I call and they say we can only reach out to legal dept and every time I call after that they hide and don\u2019t answer and all of a sudden with a guest every time I call back and now on vacation for a week."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da62e2296e7a4a2ebad7b8c7f635d39a
encoding: FLOAT32
metadata:
{"chroma:document": "You will not find a more greedy bank with all of the hidden fees. They are not friendly and they do not care if you cancel your account with them. I opened up a checking account less than a year ago and already I am cancelling my account, because I was charged over $100.00 in overdraft fees when I had money in savings account, that I thought was auto transfer when the checking was low. They did the auto draft but still charge me for overdraft?? What was the point of setting up an account with auto transfer if I'm still going to incur fees. This bank is a joke and hopefully will not last long."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 03db45e0d36b4a879c7c53d5fe849c12
encoding: FLOAT32
metadata:
{"chroma:document": "BEWARE! Regions has withdrawn money from my account ($500), when that amount was Not available! On the 6th of November, Regions removed 500... although there was only 119 in the account. Everything prior to that... 9 line entries/payments, had already been paid. By Regions pulling the 500 from the account, ALL of those line items went into unpaid status! 9 Items... Regions Forced my account into a NEGATIVE STATUS... and now, Are charging OVERDRAFT FEES, for Each unpaid item... 9... one as Small as $2!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: edaab24d6ada4016881e9c3996e1e3da
encoding: FLOAT32
metadata:
{"chroma:document": "As others have said... Same thing here. Transactions go in and out to try and overdraft you; rearrange the transactions high to low, to overdraft you; withhold debits so you will overdraft later. Deposits go in and out to overdraft you; rearrange posted transactions to overdraft you; \"force check\" debits through to overdraft you with a recurring charge or check... Last time, debit was 17 days old; and recently, put a duplicate transaction through to overdraft me. Disputed it, but still left in the hole until they \"investigate.\" They even told me the computer system on the merchant's end can duplicate it on its own by mistake. That was after I told them I know the owners of the establishment, and can check to see if they put it through twice. But... In no way Regions did it. Uh, sure thing, Regions. Thiefs! Corrupt! Unethical! HORRIBLE BANK. ZERO STARS. DO NOT BANK HERE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 173c96148c6246f590de4f8fc18a5dce
encoding: FLOAT32
metadata:
{"chroma:document": "I have had so many issues with this bank... is one thing after the other. Instead of helping customer satisfaction is the opposite. They force you to have a minimum amount for direct deposit to avoid the monthly fee which is ridiculous, also for customers that looking to save money is not a good deal when it comes to your transactions. Transactions appear when they wanted to happen without any notification to avoid the overdraw fee leaving on negative and they even close your account with a zero balance without any notification again!! Also it is a pending transaction. It will not give you time to deposit the difference like you can do it with CHASE which very convenient. I wish I would read more about it before opening my account, so happy with CHASE FOR 10 years!!??"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0a8c2369b8074bd5aaa59905d8adf04e
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{"chroma:document": "Regions Not There for Hurricane Michael Victims. I spoke with a customer service agent at Region's because my husband's place of employment was demolished and my place of employment won't be open any time soon and we have excellent credit and do not want to damage that on top of everything else. I called to see if we could get a reprieve on our mortgage and tack the payments on to the end. I was told no. Before the hurricane our house is worth much more than what is owed on it and compared to others we are lucky we did not have more damage. Regions is giving a forbearance for 90 days and all 3 payments are due at that time. But they might consider a hardship loan after that. This is just a way for Region's to make money off of other's misfortune. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c89383b273024ad4ad275ff3758ed99c
encoding: FLOAT32
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{"chroma:document": "I opened 7 businesses accounts and personal accounts. Two months and got a merchant's accounts to process my credit cards payments with for all my accounts. All the suddenness two months later they sent me a note that all my account will be closed on the date so and so. WHAT? WHAT? I been in business for 35 years. I don't have any problem with no one. Perfect credit score. Deposit almost 100k a month to there. This dumbest bank ever and you telling me you will close my accounts. This is very stupid and not called for and they not telling me for what reason. All I hear is the bank backroom said so."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 24053b8afc6745b3b7e7b731034ac669
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{"chroma:document": "I went to Regions Bank on hwy 90 in Pace, Fl. 32571 on 9 October 2018 when they first opened. I attempted to cash a personal check that was written on Regions Bank by an individual who had bought my van in the amount of $2,000. The teller was a young guy at the first teller window. He verified that the gentleman had the money in the account to cover the check. Then I was told there would be a $20 fee to cash the check that was written on your bank because I was not a customer with your bank. That upset me so I took it to Pen Air here in Pace and they immediately cashed the check and I was given the money. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9e3405b4847742ba94507de9f05c8f75
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{"chroma:document": "Horrible, Horrible and Horrible. They just stole $260.00, from my wife. Went to deposit Cash on a Saturday, because the Bank is closed on Saturday. Went to ATM machine put them in their slot, it closed and the screen, \"This function is not valid.\" Told my wife, she came to the Bank Monday morning to report the complaint. Region said they would investigate and it would take 5-10 days. She got letter yesterday and they disallowed her claim. In other words they stole our money. Filing a Police Report for the Stolen money. What a backward bank. I understand main offices are in Alabama, you should stay there and not bother doing business anywhere else."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ca3f0329689047bbaba9fa4156007f03
encoding: FLOAT32
metadata:
{"chroma:document": "This is the third time this year that their ATM has been down. The first two times I was trying to deposit money so that my account wouldn't have a negative balance, but both times the ATM was down. So I ended up with the negative balance anyways. When I called so that I can leave a comment, I didn't get an respond back. So I just wrote my review here."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0d7328d865384fc9836227bd1d852ed8
encoding: FLOAT32
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{"chroma:document": "We have banked with Regions for years and have been pretty satisfied. Until today we were charged $108.00 in NSF for pending charges, which never over drafted our account! It doesn't matter if that charge was going to 'fall off' or what... they decided to hit us with fees anyway. So for an account that never went in the negative yet got charged like one that did... thus ended our relationship with Regions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7ef4c9d7c61344ec8f2f61b29084c364
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{"chroma:document": "I have had my small business checking account with Regions for over 10 years. I have a small motorcycle shop. I order parts online, have several automatic payouts set up and of course write some checks. Because I cannot keep a minute to minute balance on my account I keep an eye on my balance checking it several times a day. Yesterday it showed several hundred balance, this morning it showed 144.00 in overdraft fees and 300.00 overdraft. I went to the local branch and talked to someone there. She printed out some info on my account and it looks like they anticipated the account would be overdrawn so they charged my account 144.00 in NFS fees, did cause a 36.00 fee to be charged on 4 charges instead of 1. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f86e171d237d49769af66d7ea664d26a
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{"chroma:document": "Regions Bank is careful and precise. Though the bank itself was the victim of natural disasters in Iowa, employees work very hard to make sure customers assets are safely growing. The education and expertise of the staff is impressive."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b86f1820659e4c96b8917aba4b685ae8
encoding: FLOAT32
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{"chroma:document": "I have banked with Regions for 20+ years and have numerous accounts with them. I pull up my account today to discover they have charged me a $36. overdraft fee because I was supposedly .88 cents short on a charge to my debit card. I had close to $2000. in savings and had money in every other account that is linked with mine. Did they bother to pull .88 cents to cover that??? NO. When I called, it took me 30 minutes to get someone on the phone and she told me, basically, too bad. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "So I am having the same issues with my account. I put money in and if I use my debit/credit card I need to go online and check my account first because there are always something coming out of my account on their end. Fees! Now I have switched to carrying cash and rarely use my card. My problem is I'm stuck there because I have a $7500.00 personal loan that was co-signed for me, used to start a small business. I cannot count how many times money is just plain missing! Gone! Poof! So I start watching my accounts and collecting hard copy proof and putting all of it in a red folder."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0199f6dffcb64300a83f367dec287734
encoding: FLOAT32
metadata:
{"chroma:document": "I have had issues with my online banking before, but today is the last straw. Over the weekend I could not get into my online banking. Had to wait until Wednesday my only day off to call them. They did some type of update and because of that I had to delete my browser history. OK fine, while that was annoying, what happened next was the very last time I will do business with them. When I finally got into my account my direct deposit was not in my account after checking with my job to make sure it wasn't on their end, it wasn't. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 62c6468f04584a368c69977b9c91bdd5
encoding: FLOAT32
metadata:
{"chroma:document": "Our debit card was cloned on 07/20/18 and after racking up hundreds of dollars in actual purchases and overdraft fees, the bank denied our claim twice stating that it passed their fraud investigation. What investigation if you don't even review camera footage or signatures, hell you don't even contact the police department...we did file a report as well. We never received any alerts that our card had been compromised. I happened to be getting ready to make an Amazon purchase and realized that one of our accounts was in the negative! Not being able to contact anyone due to their \"office hours\". I went to the mobile app and blocked all transactions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 193067c057254ffabffdf17bb706090e
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metadata:
{"chroma:document": "On 5-25-18, I opened a checking account with the promise of a $200 bonus. I later opened a savings account and was promised a $100 bonus if I made regular transfers for six months. On August 10, 2018, I received a form letter from A. Flowers with Regions Bank: \"We are unable to verify certain information\" and requesting a copy of a Lease Agreement, Mortgage Statement, or current utility bill. I am currently living in a sober living home, so have none of these. Does this mean Regions no longer wants my business? Please explain why you would threaten to close my accounts if I don't provide documents I do not have. I think the answer is simple: Regions is trying to avoid paying me the $200 promo they promised me when I signed up - for shame REGIONS!"}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "Regions is extremely dishonest. They have manipulated my account so that overdraft charge go multiple. They have refused to investigate fraudulent charges to my account. They transfer you and keep you on hold hoping you'll just go away. I've waited as long as 40 minutes only to have the customer service representative hang up seconds after answering. You might as well give your money to a Mexican drug cartel. Yesterday I took Lyft out of town for a final job interview and to sign a new lease. Regions suspected \"activity\" and froze my credit card. So, when the 2 gentlemen I did business with walked me to my Lyft ride the driver was livid and cursing at me because the charge would not go through. I was humiliated. My landlord and new employer gave me looks! The driver called the police and I sat in the back of a patrol car. I have never even gotten a speeding ticket! One of the most embarrassing of my life experiences."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0ea3b63638bc4df583ed6f92600b428e
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{"chroma:document": "This bank will do everything they can do to allow your account to overdraft so that they can collect fees. They even had an agent call me pretending to be protecting the security of my card (I had moved and was using the card in another part of the country) when in reality they were changing the settings on my account to allow it to be overdrafted. I had made it very clear to them that I wanted no overdraft to be possible. I will be closing the account as soon as possible and would not recommend this bank to anyone."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 61a4365f5aa94a188cbfa629c655f398
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{"chroma:document": "I set up my account maybe 4-5 years ago when I got my first full time summer job. I only chose this bank because they had one in my home state and also where I went to college. The first couple years it was nice banking with them and there was no hassle because I didn't do anything with them (i.e. bill pay, ATM withdrawals, transfers etc). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8ea600df3b0b4487ad4670b45197f9c9
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{"chroma:document": "VERY disappointed in Regions Bank. I closed my checking account due to relocating. And when the account was closed my FREE online banking was closed. I receive my paperless statements online. I need 3 months' previous bank statements. Now since I have closed my account I have been booted offline. I was going to view and print my last 3 statements online as I have done numerous times for FREE. So I called CS, she said I would have to pay $5 per statement??? This is crazy. I was an excellent customer for years with Regions. Since online banking was shut down, they want to charge me $15 for 3 statements."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: da3952c4c00a435981438dda13db227f
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{"chroma:document": "I am currently switching from Chase Bank to Regions because Chase does not have any locations in or around Nashville. Regions makes creating a checking account appear simple, claiming everything can be done online quickly and easily. However, about a week after opening my online Regions account, I received a sketchy e-mail (I thought it was a virus) telling me to call to verify \"pertinent\" information on my account. I called during work and, after bouncing around different customer service lines and going through their laborious automated menu, was finally transferred to a local branch for \"verification.\" The branch is requiring me to bring a paper copy of my lease to its location. I, like most Americans, work Monday through Friday during the hours they're open. I have never seen or experienced a bank requiring a copy of a lease agreement. Is this 2018 or 1985?"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I've had an account with Regions for about 3 or 4 years, and have had an issue over the years with the way the balance is prone to change from one minute to the next unexpectedly. Example: The other day, I checked my account online first thing in the morning and saw I had a certain amount ($9.85 to be exact), then went to a doctor's appointment, then to the grocery store, and when I scanned my card, it said insufficient funds. So I called the bank and was told that some charges went through, and I had a negative 15 cent balance. I explained that couldn't be possible, because I checked my account before I left the house, and I haven't made any transactions in over a week."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: cf13c1e6bb42429fbdc3719eb0d27834
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{"chroma:document": "A couple of weeks ago PayPal and eBay got into my account, bank statement shows they made several attempts. I believe that Regions keeps running these through to just get more in OD fees. I went to the bank last week and they did waive 180.00 in OD fees and I locked my account down and I just checked and they have attempted to run another ATT through and I was told at ATT that they had not run that through. I'm on SS and they have me in OD. Help."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 323b98a4234546edbc3d666de1e84010
encoding: FLOAT32
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{"chroma:document": "So, I've been with Regions since I was a gullible 17 year-old my. I'm much older now and have grown tired of their incompetence. My work checks have gone missing recently at my new job. Direct Deposit hasn't been working for 3 months. I called my works HR department to have them confirm to me that the payments have been completed, but yet my money is nowhere to be seen in the accounts. I walk into the bank on my lunch break to see what's going on with my money on the first of the month on Friday after not getting anyone to pick up the phone for 20 minutes. THEY HAVE ONE TELLER AND ONE ACCOUNT SPECIALIST (employees that specialize in signing up people for new accounts) AND A LINE TO THE DOOR. I will repeat this again. On a Friday and it's the first of the month, they had two people in there and security guard. You've got be kidding me. Any normal bank would be fully staffed on this day. NOT REGIONS!! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d46b715dcd9c487a9350ee3af94154da
encoding: FLOAT32
metadata:
{"chroma:document": "My reasoning for the review is I\u2019m finally fed up with this bank. I should\u2019ve left almost 10 years ago but I was convinced by the bank manager to stay which quite frankly was the worse mistake I could\u2019ve done. The hidden fees left and right the ridiculous overdraft fees they cover ten dollars but because it was 3 individual charges I would lose over 100 bucks overdraft fees. After trying to deposit money and the atm ate it I\u2019m done with this horrible branch. My friends left them. It\u2019s about time I learned to do the same and walk away."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b22710a1b87c46b0abe9cadc3ca9e7b3
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{"chroma:document": "I went to get into my lock box at Regions. They said I didnt have one in my name in the computer. I flipped out as I have the key. I threatened to get an attorney. They called me. Said they found it. My husband passed Nov 3 2017. He had a lock box. He told me there was 30,000 in it. It went to me in the will. I opened it. Guess what? It was empty."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4f86e06eaa6c44d5815ea207cc2dfa2d
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{"chroma:document": "I hate Hate HATE this bank. For years I had banked with my local credit union, but when I went off to college I decided to get a more universal bank account. I definitely chose the wrong bank to give my business to. I have had several problems in the past with their processing causing problems with my account and costing me a lot of extra money that I needed. However, this time is the LAST STRAW. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3f2450c7fd5e40e2a53396d72b976b6c
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{"chroma:document": "I have heard \"I am sorry, there is nothing I can do\" at least 10 times today. When I ask to speak to someone who can help me, it's \"everyone is in a meeting.\" I will be looking for another bank that will at least try to fix their mistake!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 65dfc30fae064ee392182a707db4b702
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{"chroma:document": "I have been banking with Regions for over 15 years and they are a good service bank. My experience when I was hacked was not pleasant as they canceled my card on a vacation trip w/o my knowledge and left me with no money access. Luckily, I had enough to get home and they apologized but recommended I have a backup card and I do with another financial institution. I have no complaints and am not considering moving to another bank in the future."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5c02183a431b464498009b65ccdf2bf2
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metadata:
{"chroma:document": "What Regions Bank is doing is in violation of the Unfair and Deceptive Act. They placed a hold (Funds Availability Act violation) on my cash deposit over 10 days when I opened an account. Cash is supposed to be immediately available. I called and they had no reason or reasonable excused to hold it. I made a mobile deposit on May 15, 2018 from the same bank they knew I worked at and the same bank they received the cash advance from using my debit card and placed a hold on my funds with no knowledge still today (8 days and counting and costing me interest on my LOC). "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1ad63f3241a34055a46a48d65c5237e9
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metadata:
{"chroma:document": "Regions insisted on marking our account \"dormant\" although quarterly electronic payments were being made to it. Customer service was unable to give explanation and promised a call-back from an appropriate VP but VP never called."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8480383d27f34cc2ac6d9e954a0a2a95
encoding: FLOAT32
metadata:
{"chroma:document": "Unfortunately I can\u2019t leave a review on your page, so I\u2019ll have to like this. If I could give you guys a star rating it would be zero stars. My purse was stolen in February and I went up to Regions and asked them to close my account, they didn\u2019t. So then someone was able to completely empty my account with Just an out of state ID. No account number, social, or even signature. Regions then assured me my savings account and the other accounts linked to mine were 100% safe Which was not true. My savings was then completely emptied. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: acbce08c054f4805b0f4cb22a5877245
encoding: FLOAT32
metadata:
{"chroma:document": "Convenient location, good customer service and lots of services available. Tellers are very friendly, call you by name and show a definite concern to fulfill my needs."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5a788fdb78de477a851c016440366c2b
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metadata:
{"chroma:document": "I've been with Regions for about 5 years now, and this is the ABSOLUTE last straw. From the way they seem to \"hide\" pending transactions to make you overspend and then suddenly they ALL post and run you into the negative to this last situation. I cannot BELIEVE how easy it is for them to cover the tracks of THIEVES. My account was hacked and there were two unauthorized charges made on my account. I check my account every day and I caught these two transactions the day they were made, literally HOURS BEFORE."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 803ba17d289341fda23e524e1c2b94b3
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{"chroma:document": "I've never left a review for anything in my life but I feel not leaving a review about how terrible Regions is would be a public disservice. I have had Regions for almost 4 years and, while there were isolated instances, the service had been okay. In 2018, I have had to file five complaints. Regions deposited a $3500 refund from my college into the wrong account, couldn't find where they put it for the 3-4 business days, and took no responsibility in any of it."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 56c2216b63fc4c09bf69380fad1b1c28
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{"chroma:document": "To start, I want to be clear that I usually don't complain about customer service. I've worked in the food industry in the past and have seen the worst of the worst, and I have a great deal of inherent respect for everyone I come across and treat them accordingly. I'm friendly and courteous with the establishments that provide me a service, but after so many times of being given the runaround I feel others should know. I've been banking with Regions since I opened my own checking account as a freshman in college. I've always stuck with it just because it's a hassle to move everything to a new account, but at this point, I'm willing to go through the hassle because that will be less of one than dealing with Regions customer service one more time. The account features are good- mobile banking is functional but not the best, but you can deposit checks from your phone or a SmartDeposit ATM. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have a checking and savings account with Regions but this is about my Savings account. Now when I got my savings I was told that my savings would not be charged any fees which that's cool but my checking would be charged 5 dollars per month because the type of account it was. That's ok. That's what I agreed to. So will someone tell me why my savings was hit for $45.00 for an excessive withdraw/ item fee. What is that. My savings is for back up just in case of an emergency or something important pops up. Well my utility bill was due and thanks to Regions I don't know how to get my lights to stay on. I feel like I was stoled from and the only reason my accounts are open is because I have one more deposit coming into it this week. After that I am shutting my checking and savings account down. I even tried to call customer service but the wait time is ridiculous. I am done with Regions. I cannot bank with a bank that I cannot trust."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "We came to make a deposit and had to use the restroom and they said they do not have one. What kind of business does not have a restroom for the public. So you can take money but can not supply appropriate service. Don\u2019t do business with them unless you want to perpetuate inhumanity. Shame on Regions Bank. Below par in everything including conduct."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 5f3a8048dbe9478983d960d995f3aa5c
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{"chroma:document": "Regions Bank has the worst customer service ever! Every time I have a problem it's at least a 20 minute wait. I travel overseas and recently I tried to use an atm machine. It would not issue the money even though I had money in my account. I tried four times and then found another machine hours later. Of course Regions charged me $5.00 every time I tried. $20.00 for nothing. I had my sister call and after waiting 20 minutes they said they would not return the money because she had no authority. No authority to tell them to put the money back in my account??? Then I got online and wrote them 3 emails and they refused to refund my money. I spent $20 and they would not credit me back even though the atm transaction was not completed. That's fraud!!! Taking money yet not doing the service."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I had 4 accounts with Regions Bank, for several years without my knowledge or authorization Regions withdrew funds from my accounts without any notification, when I learned about the fraud and crime it took me years to collect my money from Regions, now Regions closed 3 of my accounts without notification even though 2 were business accounts without any notification, it caused me to lose thousands of dollars in business transactions along with months of term oil, even today I have not been able to completely recover as well as Regions continued to accept electronic funds into my closed accounts and did not return my money, the LOC acct regions continued to withdraw funds from the account without notification or authorization. Regions stopped providing me with balance due and monthly amounts due."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I had my online account locked on the 29th of January, I went into my branch and sat for 2 hours while they made inquiries, sent me home, said they would contact me by the end of the day. 2 days later I went back in for them not offering any help. I left the country on the next Saturday so told them I needed it sorted by then, guaranteed me it would be. Then the day after I leave the country they email and tell me my account will be closed. It is now March 19th and I've called several branches, emailed several people and no one will tell me where my $4000+ money is or if my account will actually be closed or anything. I'm now in debt due to no money. And no branch will help me in any way."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I recently applied for a small loan less than 20,000. I have a credit score of 828 and work as a health care professional for over 38 years. Yet Regions Bank denied my loan. I will be pulling my money out of Regions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I had just moved to Dallas, TX from Layton, Utah for a job with the State of Texas. My family and I spent our savings to get here and get a house rented. So when I started my job I was just about broke. I wanted to use a bank smaller bank because I thought it would be more personable. I was so wrong. I deposited about 3 weeks of work in my account to catch up on some bills. Working for the state we are only paid once a month on the first of the month. I ran out of money waiting for March 1 and to get me back and forth to work I overdrew my acct. from getting gas. I think $57. Barely two weeks later the day before my direct deposit went in the bank closed my acct. Did not tell me they were closing my account. Did not ask me if could put money in. Nothing. Just closed it. This was my first check for approx. $3000 and waking up March 1 it was not there. I was frantic. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I had my business checking account 8 years. It had only had minimum activity for the last 3 months because I planned on closing it. Well they just closed it without contacting me although there was still funds in it available. They did not send a notification by mail or email. The only way I found out was to try to log on to print my statements for my taxes and I was unable to. After calling the worthless green line for the 3rd time, they informed me they closed it. I was informed in order to obtain a copy of my statements I would have to pay $5.00 each for a copy of each statement that I want. So, I saved THEM money on postage when I chose e-mail statements when I originally opened my account but have to pay to get copies of MY statements. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I have banked with Regions for many years since I first graduated High School, I can honestly assure you that it is the worst bank in the whole world to bank with. Regions has the worst customer service out of all the banks. Their staff is not trained properly and do not know how to do anything. They take longer than any other bank to finally get on the line. I\u2019ve had banked with many banks before but none has ever given me the service that Regions has. I believe they should be banned from the industry. They never believe their customer when doing a dispute. They never do a courtesy of overdraft. They are the worst ever. I will never never bank with Regions again in my life and would never never recommended to anyone. They say that you can only do overdraft fees once a year but I had an uncle that worked there who stated to me that is not true and they can do as many as they want as long as it's up to the supervisor."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I\u2019ve been banking with Regions for almost 7 years. I opened the account when I was a student in college. For the past 4 years, I\u2019ve had nothing but issues with my account. Numerous overdraft issues that I had resolved many times and issues with monies being returned to my account. I opted out of overdraft about a year ago because if automated payments are going. To be charged, and money isn\u2019t available, nothing can be taken out by overdraft protection. Well apparently they have this thing called NSF, where it\u2019s a contract with other businesses that allows an overdraft by default. I just can\u2019t accept that. Also. I\u2019ll have money Avalon my account one moment and the next thing I know, it\u2019s just gone. They\u2019ll say that money has been returned and try to point to me in my summary etc where it\u2019s returned. I tell them, \"I see that but WHERE IS IT IN MY ACCOUNT??\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f2b768ff6e4542bbb13ba60e40cc7d03
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{"chroma:document": "Regions is not the bank for anyone. Online banking is a joke, it doesn't show accurate information. Your account will show one balance while in all actuality there are other fees that will not post until the next business day. The overdraft protection is hilarious, no representative can tell you what the amount is as it fluctuates from day to day. If you are in the market for a bank DO NOT, I REPEAT. DO NOT CHOOSE REGIONS, THIS IS NOT THE ONE! If you are not responsible and don't spend wisely feel free to utilize their services."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "A transaction was paid one day. I got the confirmation number from the company I paid. Once you receive a confirmation number it means that the payment went through. It was returned the next day, and I was also charged for a $36.00 return fee. I don\u2019t understand how this could have happened. I have been with Regions for over 10 years, and this is the first time this has ever happened. From this horrible experience I no longer want to use Regions anymore."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ef9b6d213176464aa0a0c98416e48603
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{"chroma:document": "Inconsistent information given, multiple calls to the call center with no call resolution. I was told too through an agent that my item was cover based on deposit and that was not true. This cause a huge inconvenience. Escalation supervisor disconnected call on me while I was asking for more information. I will remove all my funds immediately."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
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{"chroma:document": "I see a lot of people on here experiencing the same issues but here goes. In December my online banking showed a balance that apparently was incorrect and I overdrafted on my account... fine and dandy until all these other \"pending\" transactions that had debited from my account the day I swiped my card well before I overdrafted started incurring overdraft fees. I was charged for 9 different overdraft items even though they had already come out of my account before it was in a negative balance. I went to the local branch and complained and they could not explain $180 of overdraft fees and said they would credit the charges. So I think I'm done and at least got some of the charges reversed... WRONG. The very next day $80 of the $180 they refunded was taken with a different fee. There were no items pending, no transactions made."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4db7955dc22345dc8b110584a97869b7
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metadata:
{"chroma:document": "This bank continually stole our money (theft of payroll) through illegal fees and fee stacking. They lied and stated there was nothing they could do to remedy the theft. We want all of our stolen money refunded. It is better to use any other bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 265a4e13243649dabf8f3a79bae03223
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{"chroma:document": "Between the months of March 2017 and the months of September 2017 my deposit weren't sent to my account. My employer I contacted in payroll confirmed that the money was sent to both directions deposit account. My secondary account received the portion but not primary. My employer I contacted said that Regions should have returned the funds. It's going on a year so I'm getting legal advice to solve this problem."}


created_at: 2023-11-04 20:04:30
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{"chroma:document": "Regions Bank will fee you for random things, they also have items pending in your bank for a good week or more so you think you have a certain amount of money but you don't. Then they'll fee you $36 for overdrafting and even if you didn't buy anything since then, because another item got out of pending, they'll fee you again. They will randomly switch your accounts into other things, they switched my free savings into a no interest account and charged me $4 every month without my knowledge or permission. Don't use Regions unless you want to go in debt."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 642f0cd9508d4b8dbfe4086e13432777
encoding: FLOAT32
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{"chroma:document": "Recently I got this work at home job which was DXC Technology and the manager told me through Google Hangouts that she would send me a check of 1500 to pay for my materials and so I received it and sent it through my bank. Ok somehow there was a hold out on my account and I've called and talk to the representative. The only thing was told to me was that the check was returned but they didn't tell me until I came in today that it was fraud which I didn't know. So the representative was unprofessional, rude. She said, \"How you didn't know you open yourself to fraud and you will have to pay that amount back because we are not responsible.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e359229a363a4c97b56d2658bca2f62e
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{"chroma:document": "I am 53 years old, and I have been a Regions customer since I was 18, here in Huntsville, Alabama. I am so sick of the customer service I have received over the past 2 years that I am to the point of moving my account. I am simply FED UP!! My \"latest\" run-in with Regions was at their Drake Avenue, Huntsville, AL location. I went in to make a wire transfer. As there are no signs to direct a customer to the teller line or to loan officer waiting area, I went straight to the teller line, thinking that's where I should be. I waited 15 minutes... 1 person in front of me, 4 people behind me... ONLY 2 TELLERS working the front counter (equipped for 4 tellers) and one of the 2 tellers working the drive-thru line (equipped separately for 2 more tellers). The drive-thru line never stopped therefore, there was, literally, only 1 teller working the counter."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 19a64b18ca70453c9e48c01de7260570
encoding: FLOAT32
metadata:
{"chroma:document": "I have been with Regions Bank for two years and recently, it been really frustrating keep with my account. Any deposit especially electronic deposit after 7pm takes over 36 hours become available my account which mean I am unable to use my own fund for the whole day. It have been charged with overdraft fees which my account does not reflect an negative in my account. During holidays and weekend online account is not regularly updated which mean it often incorrect. I have to keep with my own accounting to make sure that funds reflect my calculating to avoid any possible overdraft fees. This bank sucks and I will be switching over to new bank first thing in the morning."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 08c688036bea47a1b0cbb818b01555b5
encoding: FLOAT32
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{"chroma:document": "I've been with Regions for over 2 years now but might not be anymore. I tried to make online payment for bills, but my card was declined several times and they said everything was fine. But online services said it was due to issuer of the card (Regions Bank). These people have no clue what they are doing. I am sick of it, when I tell them what's going on, all they do is offered more useless tools that serve no purpose to fix the problem. If I ever get to a bank. I will more than likely close my account. I can't take it anymore. If anyone else is dealing with regions. I hope you do the same thing. Thanks. NO STARS if it was up to me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 89085b358bcd4d0f849b09fec24691f9
encoding: FLOAT32
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{"chroma:document": "Made a $199.95 purchase on 12/22/17 via Regions check debit card, had a immediate problem with the item and the merchant reverse the debit transaction. After midnight the $199.95 pending transaction was removed and added back to my available balance. By the end of day it was removed from my balance and place back as a pending transaction. This bank must be investigated for cheating consumers and held accountable. We will see what the branch manager will say after Xmas when I present the reverse transaction receipt. This is the second time this has happen to me where I had to fight to get $72 back after the double up on a deduction from my account."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f5a458068d9b4267b1085ff22479ff9c
encoding: FLOAT32
metadata:
{"chroma:document": "On September 28, 2017 I totaled my pickup truck and filed a claim with Progressive Insurance. They settled it very quickly and sent me a paper check, which I endorsed and deposited on a Friday. I didn't notice that it was made out to both my husband and I (I am the policyholder and it was my truck, so I didn't think about it being made to both of us). The bank showed the funds as available so I paid a couple of bills. I went to pay for my groceries Sunday morning and my card was declined and showed I only had $28 in my account (the settlement check was just under $8k). I contacted the branch Monday morning and the branch manager checked and made some phone calls. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 96f24a9a83684573a9f7ca94313dc7e5
encoding: FLOAT32
metadata:
{"chroma:document": "On September 6, 2017 I made a error in my checking account and overdraw my account. I called the bank immediately. I spoke with them and explained I had made a big mistake and what could I do to ensure this never happened again. The bank told me to opt out of overdraft protection so I requested to and it was on a recorded line. Regions recorded line at that. Well they never performed any changes to my account as they said they would and it would take 24 hours today to go into effect. Since then I have paid $762.00 in overdraft fees and due to their inaccurate mobile banking the statements are always inaccurate. I asked to be opted out so if funds were not there funds would not be approved for purchases. Yet they tell me they played back the recorded call and clearly they granted me opting out and never made changes to my account. Due to their error refuse to reimburse me."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a8e8f574d029499ca371af2b5dba1d8a
encoding: FLOAT32
metadata:
{"chroma:document": "I deposited money into my account. My son attempted to withdraw money from the account. The ATM didn't disburse the money. It been 2 weeks and I am still trying to get someone, file the dispute and confirmed if they've even started the appeal process. After being on hold for 30 minutes with the bank the call is automatically disconnected. Each time I call I get a different response."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: d018d4fafffa4582b4ec87a54dc5290f
encoding: FLOAT32
metadata:
{"chroma:document": "We've been banking with Regions since 2012. I live in TX and was able to write a check for gas at HEB. I was .53 cents short and Regions returned the check and charged me $36. I get direct deposit. Ok so HEB put the check through again and it cleared. So. Three days later there's a $30 check and a $36 check charge. I called Regions and they said, \"HEB wrote their own check on your account for their overdraft fees\"... say what?!! Regions allowed HEB to write a check on my account! So that means anyone can write a check on my account and Regions said \"yes\". I also got a payday loan from the Cash Store. I gave a check as collateral. They tried to take out the full amount, not the $90.63."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a0d2efe64c7a4d5aba34e4ebe9d2e1dc
encoding: FLOAT32
metadata:
{"chroma:document": "I had an account with them for 4 years. We are active duty military and moved to an area far away from a Regions branch. I switched to Navy Fed and kept my Regions account open because I have one client who has Regions also and preferred to be able to pay me by transferring into that account. I started noticing fees were occurring once a month in the amount of $8. Apparently this fee is because I wasn't swiping my card enough (10 times per month). I decided to close the account. I called, I was told by a Regions representative I could either empty the account \"at a gas station or something\" or I could be mailed a check. I agreed to have a check mailed. Fast forward three weeks and that client told me they transferred money into this account that is supposed to be closed. I call and am told they just shut my card down."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7dfc2fa54b6b408286498d3e994965a7
encoding: FLOAT32
metadata:
{"chroma:document": "I had an incoming wire into my account 165k. The following day the wire came in. I needed to send my partner 50k for home to secure some shipping service for us. Only to get to Regions Bank and they told me I can only wire 40k which I oblige thinking it's their protocol. The next day my partner told me there was a hold on the wire transfer I sent. I called and called them to have the money release to him. The next thing they did shocked me. They locked me out of my account and suspended my debit card saying they are validating the wire. It's been four business days now and they haven't come up with anything useful and this is costing me and my partner a whole lot of money as we have deadline to meet. Anyone with similar experience should kindly tell me how long their so called validation takes because they seems to be less informed and incompetent at their bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 8a3316c3314a4f79b29edff9e657fb0b
encoding: FLOAT32
metadata:
{"chroma:document": "I have to call ten banks at least 5 times a month or more. I spend about 15 minutes or longer trying to get thru. I that's unacceptable. I'm going to find a new bank if they don't fix this problem soon."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 6fcf02f81b6a437797d52c5681520c8c
encoding: FLOAT32
metadata:
{"chroma:document": "I have a check card from Regions. Had several scams and disputes. The Regions representative said because it's a check card and not a bank credit card, \"it's your money, not theirs\". Regions always treats you as poorly because they are not making big money on you. When I had a large deposit in savings, they kissed my butt. Now throwing me under the bus. Don't waste your time or money at Regions."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2fcf9443cc794a4a81ef2ca1d0778d13
encoding: FLOAT32
metadata:
{"chroma:document": "I do not have and have never had a loan with Regions Bank... I do not appreciate opening a letter from Regions stating. \"IMPORTANT INFORMATION REGARDING PAYOFF OF YOUR REGIONS LOAN.\" Especially when Regions has no open communication for me to report this \"error\" or whatever on Saturday..."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 60e043bbde9945438788e610fc3d96ad
encoding: FLOAT32
metadata:
{"chroma:document": "I received an offer in the mail for a $300 bonus if I opened an account and kept it open for 120 days and used a debit card 10 times per month. All over the mailed advertisement it stated, without stipulation, that I could open an account ONLINE or OVER THE PHONE and gave info for each. The online site told me that the promo code wasn't valid (which it was as printed on the mailer and not expired) so I phoned to open the account. I first gave my social security # to the person that answered along with my address, etc. She then confirmed which account I wanted, explained how I could electronically transfer funds into the account to avoid traveling into the bank. Then she transferred me to someone else. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c0ff03c3481643378008c8ed7a4c2fbe
encoding: FLOAT32
metadata:
{"chroma:document": "I have been trying to get a charge reversed for over 3 weeks. I got charged $71.00 from my savings account because the account had been in the negative for 20 days. I got double charged from a merchant. I filed a claim and sent in all documents that was needed to show the merchant charged me twice. I have been going back and forth with Regions Bank but they have yet to correct my error on my account. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 35a6e4a08fb84ad3ad1437316438eb06
encoding: FLOAT32
metadata:
{"chroma:document": "Received a $400 bonus offer in the mail from Regions Bank to open a new account, enroll in online banking, and make 10 or more purchases with the Regions Visa Check Card. I completed all of the required items in the required time, was told in multiple calls that I met the requirements and that the $400 would be received, but never received it. When I called back again, I was told I never properly signed up for the offer and will not be receiving the $400 bonus. I have an email from Regions confirming that I signed up for the offer. Fraud. Lies. Unprofessional. Long wait times."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 265efe9a7faa43c39eadb5bbe7b5875c
encoding: FLOAT32
metadata:
{"chroma:document": "Since 2005 as a member of your bank I have put millions through my business account. I have also had two or three situations where the atm card was lost or stolen. Each of those times, I have experienced nightmares. Today, it is the worst nightmare I have ever had. I lost my card last week and called the stolen number. Two hours later, Your lady, Laqueecha stated that she canceled it and ordered me another for $25 and it would be expedited to me by last Friday. Like clockwork, nothing. I just called today, spending another 1 1/2 hours on the phone trying to get a live person, and finally did. She stated nothing had been ordered and I must go to my branch to get a card as they cannot do it over the phone. So, I have bills being charged on the card starting tomorrow, as well as a business trip that I will not be able to take for my job. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7f78e0199400461cb0f5b60a3ff7b51f
encoding: FLOAT32
metadata:
{"chroma:document": "I walked into the Regions Bank on 167 Street and N.E. 6 Ave North Miami Beach branch. My boss gave me a Regions check. I dont have an account but had two forms of id. I had my social and United States of America work permit... I was denied cause of the type of documentation I held. I asked why and the teller who was training said, he cant accept it. I've used these to cash checks in previous banks. But then he went on and told me if I had foreign documentation it's acceptable. To my knowledge USA documentation such as work permit and social is not sufficient which is federal documentation is not accepted but foreign ID is. Never understood it. Federal documentation supersedes any state ID. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 336c0c3623674dd888b45cd0c71cc92d
encoding: FLOAT32
metadata:
{"chroma:document": "I have a business account and needed some explanation of charges on the business account. The tellers couldn't answer my questions, so they went to Nathan **, the Branch Team Leader, and asked him to assist me. I was standing right there and heard him say \"I don't have time for this now, she can sit and wait on me but it will be awhile.\" So, I sat. And waited. And listened to him carrying on a conversation with two other ladies in an office to the side of the lobby about directions on how to get from Merchants to Cedar Lane and how you have to cross the railroad tracks before you are actually on Cedar Lane, then about a restaurant experience he had. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: c88fb77b794a46cd91231acbde45173d
encoding: FLOAT32
metadata:
{"chroma:document": "They have the worst customer service imaginable. Each year they lock my mother's online banking account and it is an uphill battle to access it again because we're Canadian citizens with property in the US. In addition, they have sent my aunt's confidential financial documents to me multiple times in error. I have had to ask that they please stop as this is a clear violation of her rights. Somehow, my other aunt is also able to access our accounts. In my opinion, it's ludicrous that a financial institution could make such mistakes and remain open. If you have options, I highly recommend you go elsewhere. I would say they are as professional and secure as Equifax given the recent climate."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9392b56bac4f4eb28741362f79481399
encoding: FLOAT32
metadata:
{"chroma:document": "I sent a check to Dr. Fkora ** which was to go electronically. You wrote a different check for this, charged my account with the $28.90 but Dr. ** has not received the payment. I have since paid her so now you owe me double that amount of the initial check."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 741f5fb21cb64768b2d3de4bed167247
encoding: FLOAT32
metadata:
{"chroma:document": "My wife is on my account and her mom\u2019s account in case she has to take care of paying bills due to our health issues. Due to the link (my wife) they took money out of my account to cover the shortage in her mom\u2019s account because of her check getting in late. The second time this happened we went to our branch and filled out the paperwork to take my wife off my account. Due to their incompetence or deliberately not turning the paperwork in, it happened a third time. This bank will take you for everything they can, even underhanded things like this. BB&T and PNC are far better options. Stay away from this bank."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 701ea06c8e7b4a24b22b893ead51f3ac
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{"chroma:document": "I recently purchased a car and the finance manager at the dealership recommended Regions for the financing. When I received my first communication from Regions with the payment information, imagine my surprise that the only way I can make payments online is if I also have a Regions bank account. I can mail a paper check in, I can call their customer service and give my bank account information for an auto-withdrawal, but I CANNOT make an online payment. I was so shocked that I called their customer service department to make sure I was reading this correctly. I was! She started telling me how I could easily just open a Regions bank account and just put enough in there to cover my payment each month, then I would be able to log on and make the payment electronically. I am just flabbergasted, to say the least. This is my first interaction with Regions and it will be my last. What company in today's world has such archaic methods of making a payment???"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0daa472604b747b88904720162393e23
encoding: FLOAT32
metadata:
{"chroma:document": "We've had an account with Regions Bank for many years, and have never had an issue until recently. They have a new scam going where they take out money for an item, and then, place it back into pending. Thus, for the moment, charging you twice! They will then charge an overdraft fee for items that they have taken the money out for. We have averaged over $400 a month in overdraft fees due to the fact that Regions has mastered the art of manipulating bank accounts. We deposit an average of $4,000 a week and should NEVER have an issue with overdraft... Out of our other 5 banks accounts with various banks, we never have an issue except for the Regions account! They are master scammers and work hard at perfecting the art! STAY AWAY FROM THIS BANK!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2c8901db2def43889f6b8c391faa9d0a
encoding: FLOAT32
metadata:
{"chroma:document": "This company is a rip-off. If you have your money in this bank, withdraw all of it and go anywhere else. They are rude and nasty people. I am leaving and I highly suggest you do the same. If you are considering opening an account, let me warn you that will regret the hell out of it. ** Regions Bank!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: f199758c9c734988a08a15ac893977c8
encoding: FLOAT32
metadata:
{"chroma:document": "Two banks were in this area and they closed one. They close Monday - Thursday at 4pm. Not customer service oriented. Friday they stay open until 5pm. The ATM CONSISTENTLY is out of order and you have to drive 8 miles to the nearest one. When this ATM does work it only distributes money in $50 increments. VERY AGGRAVATING. Many establishments don't like to take such large bills. You have to go back to the bank before 4pm and either go in or thru the drive thru to change the $50's for smaller bills. VERY IRRITATING! But they do have very good online banking."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 73b653635b9249ce81c81c8fcb05611e
encoding: FLOAT32
metadata:
{"chroma:document": "Avoid Regions Bank at all cost if possible. There is a great deal of competition available in South Florida to select from. The branches are OK in terms of customer service however the back office where all decisions are made is more than lacking in professionalism and customer service. I can assure you the advertising is false and their follow up is just as pathetic. Don't expect any form of useful communication or follow through. The entire organization is a sad commentary in the banking community."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 03f11208fbe64f24ad1514b2383203b0
encoding: FLOAT32
metadata:
{"chroma:document": "My husband and I have used Regions Bank for the past 2 years. In Dec our account was hit by a China company for over 2300. Amazingly they issued the reimbursement for the 2300 but during that time we had several checks out and acquired overdraft fees of over $900. It is now Aug and we are still fighting with them. Each month has become a struggle trying to get our account back in good standings and keeping it there. Since Dec 2016 there has been an average of $600s worth of overdraft fees. They have charged an OD Fee along with return fees and each time it is on the day that our check deposits when everything hits at once. The fees are on our direct withdrawals set up for bills."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 1551a059833e4bdc8eec1757133681d5
encoding: FLOAT32
metadata:
{"chroma:document": "I am the seller on a real estate contract. Unfortunately, my tenant/buyer opted to use Regions for her first-time loan. They may have been ok for her, but it's been a nightmare for me. The contract stated the loan commitment date in paragraph 20 of the FAR-BAR contract. First line said that all things within this section superseded the remaining sections of the contract. They would not provide the loan commitment and still haven't! They have been so unprofessional and rude. They said they don't answer any questions to me because I'm not the buyer. However, in more than one place in the contract, it states that they are to keep me informed of the entire lending process. The buyer gives me that authority. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: b1591def17304e6aae9a8a2ed143d271
encoding: FLOAT32
metadata:
{"chroma:document": "Someone needs to look into Regions Bank's newest scam of charging overdrafts for \"pending\" charges, when the bank is allowing those \"pending\" charges to pend for days. When reviewing online banking, you will notice charges that have been processed on one day - then the next are \"pending.\" Money will have been taken out of the account for the processed charge, but then as it is item is placed back as \"pending,\" Regions will charge an overdraft fee for another item that comes through - when there is money in the account to cover the item is the \"pending\" item that was already processed the day before was not still \"pending.\""}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9f4211fbd3954a1f84dbc768521aacb9
encoding: FLOAT32
metadata:
{"chroma:document": "They allowed a company to take out money out my account and would not return it even though I did not authorize the company to take the money out. They had me to complete an affidavit and then denied my claim. I went back to the bank as they ask me to and brought the proof and they then pretend that they were unable to read it. So I dropped it. They then came back the next week and charge me another $85 worth of overdrafts that just never could add up. They use to be a good bank but they're just like the others now. Use the poor to stay rich."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 7c566c7ccdc74d7cb66aa7c332a95fdb
encoding: FLOAT32
metadata:
{"chroma:document": "DO NOT BANK WITH THESE PEOPLE!!! They allowed a credit card to be opened in my name. Allowed my ex to add herself as an authorized user. Charge the card up & do balance transfers. Then they allowed her to delete herself as an authorized user without ever contacting me once. Leaving me solely responsible for a credit card bill that someone else ran up. Then they would not give me a copy of the charges so I could personally go after the person that ACTUALLY ran the card up. I will continue to post this everywhere possible until I get my money back or they give me a copy of the charges!!!"}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 0c676b1fbc56479bacd1017bdfb8f9c8
encoding: FLOAT32
metadata:
{"chroma:document": "We've never experienced such a lack of professionalism, courtesy, or ethics as we have in the past few months at the hands of Regions bank! After a banking relationship of over 20 years, an incompetent employee of an unrelated business from our personal accounts, created a nightmare situation, that has been completely resolved, however, Regions has basically said that they will supply us what we need to find another bank! Since that time we've been told by several other banks and accountants, that this is Regions' way of weeding out 'old money' to bring in new money. We've also been asked by so many businesses in our area as to why we're still with Regions, and now we know why! While you may be new money now, at some point you will be old money, and you will be kicked to the curb, no matter how much money you have! (in our case over $3,000,000 in combined businesses and associated accounts)."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 80a0e29feb5d468e8985a3cc87ffbff8
encoding: FLOAT32
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{"chroma:document": "Cash some stock in and they wire me my money to my Regions Account. Per online banking, the funds were available on Wednesday. I went by a branch to withdraw some of the funds, I was told I could not have the funds, that someone would reach out to me. Well, the next day came, I had not heard from anyone, so I went to the branch where I had opened my account. The branch manager pulled my account up, said it was because there had not been any recent activities in the account before the wire came in. She emailed the department to release my funds. I went back to work. Later I received a call from her saying the funds were frozen until the wire transfer was validated. How long will that take? She didn't know. Friday - no update, Monday - no release date, Tuesday - still validating. Needless to say, I was getting frustrated. I had never had a wire transfer take this lone to be validated, even ones coming from China! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: fe3f293659684a6bbb106eba0c51f70d
encoding: FLOAT32
metadata:
{"chroma:document": "Lost our cheques and blame on us and refuses to check on the cameras because would prove they dropped the ball. More than 10 years account treat us like **. Our account was open in Winter Garden Florida. We are closing the accounts. We were able to get other cheques from the people that wrote us the cheques. They are so wrong that their excuse is that they refund us but the amount they are talking about is another deposit we make which we have the receipts."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 9b11989d1897403fac42c7daf40b40a8
encoding: FLOAT32
metadata:
{"chroma:document": "I deposit my check of 500 in Regions Bank account to transfer from my other account they put hold for more than 2 weeks as they already took money from my other account. The people work in branch are 0 in knowledge or they're sitting there to lie people. For that mistake to deposit I have to pay fine 200 to landlord cause I was late to pay rent. No banker cannot do anything for customer. They just **. Branch people rudely refuse to help you. At the end customer has to bear. They don't care about anything. I am going against them in small court."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 00e193838d254119b97db775aa6cd835
encoding: FLOAT32
metadata:
{"chroma:document": "Last June I was caught in a work at home scam and the company that scammed me took $100 saying they needed it in order to send my information to get started with their business. I was suppose to get the info as soon as I paid but after waiting three days I never received the info. I called customer service and demanded for a refund after learning that the company was a complete scam. I argued with them for three hours and they would only give me back $50. I said \"Ok whatever\" and hung up. Then, I filed a dispute with Regions to get the other $50 back. They said it would probably take a month to get the money back, but it was in my account 5 days later. They told me they were siding with me and gave my other $50 back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 64aab607e3534408986c5a11a4aad483
encoding: FLOAT32
metadata:
{"chroma:document": "Regions will screw you over any way they can. I would give them negative stars if I could. I just got charged 2 overdraft fees again for checks they cleared at five minutes until midnight. My direct deposit isn't showing up yet but all of my colleagues' deposits hit their banks over two hours ago! This is not the first time they have done this to me. They say deposits get posted before debits but that's not true, not for them. They just want to make money and I get that, but this is just shady. Terrible business practices! I wouldn't recommend them to ANYONE and I will be closing my account as soon as possible."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 4393fb0a4ca04dd0ba2b340d2601d21c
encoding: FLOAT32
metadata:
{"chroma:document": "I withdrew $2000 from my savings which a teller counted and put in a white envelope. Shame on me for not counting the money right then b/c the next day which was when I counted it for my needs I noticed there was only $1900 in the envelope. Had to wait till Monday to call Regions to complain since it was the weekend. When I contacted them they said it was too late since I waited (Had no choice it was the weekend) and the teller's drawer was balanced. The teller stole the $100 I was short. I'm closing my account since they have thieves working for them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: a2c00e5a378f4850b2f4ec7537ffa2b7
encoding: FLOAT32
metadata:
{"chroma:document": "Regions Bank charged overdraft charges to the tune of $360. During a weekend, 3 day span, I spent money on essentials, knowing that I had a balance to cover it. So when Monday comes, I'm charged with 10 overdrafts. It appeared that a monthly auto-payment hit my account 2 days early on a Monday night. Even though that was the last transaction of the 3 days, they paid the electronic check first, therefore nullifying the available balance for all my previous purchases. They offered no help, except to advise me to cancel overdraft protection. I should have known I was dealing with a shady group when they screwed up my first batch of checks and charged me to re-print them."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 2dd22c3d4b4744adbb054fc801a12c36
encoding: FLOAT32
metadata:
{"chroma:document": "Absolute horrible customer service representation done by any so-called \"professional\". Call waiting at ridiculous lengths. Representatives are rude and uncooperative. They have absolutely the most idiotic of procedures. Avoid using this bank because if you need customer support then you are out of luck."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: eec16a3bf46147aabb1ab570a4fe501d
encoding: FLOAT32
metadata:
{"chroma:document": "My Checking Account at Regions Bank had 73 unauthorized transactions made to my Checking Account totaling nearly $34,000 dollars. I have been denied by the Fraud Department 3 times. I attempted to get some type of monetary relief due to major financial hardship this has put on my family through various consumer agencies and have gotten nowhere. My family was separated due to the fraudulent activity that occurred on my account due to the stress and agony and loss of our house and lots of other things we worked very hard for. The same situation happen to me and my wife in 2010 with Capital One bank which caused us to lose nearly $80,000 dollars due to fraudulent activity charged to our Checking Account. I wasn't contacted not one time or received no text message from Regions Bank when the unauthorized activity was occurring. Can someone please help me get my money back."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e531ba25e18d4f338b3fe95f88bcba8e
encoding: FLOAT32
metadata:
{"chroma:document": "Wish there was a rating of 0, worst bank I have ever had. They have messed my account up over and over again, but this last time really did me in. They took all my money I had in account and put me at negative $112. When I signed up I was told there was no way to overdraft period with the account I went with, I rely mostly on online banking. They took a payment out 3 weeks ago to later find out they put it back for some reason then took it again today so now I sit with a negative balance and no money. Needless to say they have screwed me sooooo bad, I will be sleeping in my car starting tomorrow night! "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: ad50d1497fda4bdb887270e301aebaa8
encoding: FLOAT32
metadata:
{"chroma:document": "I have been a customer for over 10 years. I also worked for Regions for 5 years. Both my Line of Credit and Credit Card are at a zero balance. I strived hard to pay those off before my baby was born. When I log into my accounts, both show zero balance and nothing due. Normal I think, as I haven't used them. However, once you click on my LOC account, it says I have a minimum balance due on a $0.00 balance account? Turns out I was charged not only an annual fee but a late fee! I never received a notice for either of these. No email, no snail mail. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 3093a8e09b894d4cb1579b4c35e1e80c
encoding: FLOAT32
metadata:
{"chroma:document": "Regions online banking transactions data are not being displayed to consumer accurately. I made the mistake of relying on this data to transfer money from one account to another on the day a check posted to the account. The problem is that for most transactions the items show as pending until after midnight when the bank syncs its servers. The day my check appeared as pending, I transferred the funds which also showed as pending for the same day. At midnight when the servers synced, my transfer shows as complete, the check shows as returned NSF, (they collected a $36 fee), and now show the check as posting the day before it was even shown as pending. On that day, no data was displayed at all. "}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: e5579abcde124881a52144955e2201c7
encoding: FLOAT32
metadata:
{"chroma:document": "Went to Regions Bank on Monday. Told them my wife passed away on Tuesday. Was going to use bank card, was told my checking account was closed by a sales manager in Jackson Tennessee. Would not see me, or take calls. We had been there over 10 years. Got mail, any funds would be mailed out in 10 days. Talked to other folks. Done same way. Moved all money to bank across the street, and will not be back. Pretty sorry, and low down person to treat people like that."}


created_at: 2023-11-04 20:04:30
topic: persistent://default/default/dfa2cae4-60b5-4a7d-8507-35401bd2fe57
id: 15df8da1de6a412c9bdb10e0cc18a133
encoding: FLOAT32
metadata:
{"chroma:document": "I have been banking with Regions Bank for 14 years, during that time money has been taken out of my account. In 2015 a phone or online banker told me a 1000 dollars was taken from my account because I moved money from my checking to my savings (wow!!). 2016 lost debit card. Reported it. Canceled it, asked regions to not let any monies be taken out of account. That did not happen. Left me with a negative balance of 118.00. Now 2017 paid out the negative balance with refund but collections are still holding my money and not depositing my money into account. It has been 10 days refund was released by government on 17th of feb. regions has changed and I am changing to cannot work with bad banks."}


